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ADTRAN 220T1 User's Manual

1. ShoreTel 960 Stewart Drive Sunnyvale CA 94085 USA Phone 1 408 331 3300 1 877 80SHORE Fax 1 408 331 3333 www ShoreTel com 30 Document and Software Copyrights Copyright 2010 by ShoreTel Inc Sunnyvale California U S A All rights reserved Printed in the United States of America Contents of this publication may not be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose without prior written authorization of ShoreTel Communications Inc ShoreTel Inc reserves the right to make changes without notice to the specifications and materials contained herein and shall not be responsible for any damage including consequential caused by reliance on the materials presented including but not limited to typographical arithmetic or listing errors Trademarks ADTRAN the ADTRAN logo NetVanta and Total Access are registered trademarks of ADTRAN Inc in the United States and other countries All other copyrights and trademarks herein are the property of their respective owners The ShoreTel logo ShoreTel ShoreCare ShoreGear ShoreWare and ControlPoint are registered trademarks of ShoreTel Inc in the United States and or other countries ShorePhone is a trademark of ShoreTel Inc in the United States and or other countries All other copyrights and trademarks herein are the property of their respective Owners Disclaimer To be ShoreTel Certified means that Technology
2. cecceeeeeeeees 5 Post Sales Technical Support ccceeeeeeeeees 30 The ShoreTel system has some known limitations with SIP Pre Sales Technical Support cccceeeeeeeees 30 trunking please refer to ShoreTel s Administration Guide Installation and Maintenance Services 30 chapter 18 for the SIP trunking limitations 1 0 Tv 30 Initialization and Basic Calls ererenenenenenenener 5 Document and Software Copyrights 31 1 0 Initialization and Basic Calls 6 Trademarks EEE 31 2 0 Media and DTMF Support ssseeeeeeeee 6 Disclaimer sareeesernnnannnneserennnnnnnseseennn 31 3 0 Performance and Quality of Service 7 Company Information oronennrerernrnenenennr 31 4 0 Enhanced Services and Features 006 8 Configuration OVErvieWw ccccceeccscccccceeceeces 9 ShoreTel Configuration ccccccescccccceeceeees 9 ADTRAN Configuration ssccccceeeessceeees 11 COM POR ccuccoviuceccestdieccteredercestalecceensduccoseds 11 Overview This document provides details for connecting the ShoreTel system through the ADTRAN Total Access series of routing switching and IP gateway products to Bandwidth com for SIP Trunking to enable audio communications The connection to the ShoreTel system will be a T1 PRI from the ADTRAN Total Access product The document focuses on the configuration procedures needed to set up the
3. Trunk Account Information Trunk ID TO3 E Type ISDN we Supervision ISDN 2 P Trunk Name ShoreTel o Reject External we Resource Selection Linear Hunt Ascending 7 vi o 7 Emergency Caller ID PE Override Inbound Caller ID f E Override Inbound Caller ID Baas E Override Method aye OG ISDN Settings ISDN Interface pri 1 4 Ea aeeoo ge Not specified Min Needed B Channels j O Specified Not specified Max Needed B Channels Y Specified The Trunk ID will be automatically assigned if it s a new installation it will most likely be T02 in our case it was actually T03 Verify that the Type and Supervision are set to ISDN if they are not then you added the incorrect Type for the Trunk Account above The Trunk Name will be what you defined when adding the trunk account you may modify it here if necessary 1 Set the Resource Selection to Linear Hunt Ascending 2 Set the ISDN Interface to the entry you created above PRI Configuration should be named pri 1 No additional modifications are necessary the default settings should not be adjusted scroll to the bottom of the page and click on the Apply radio button This action will change the page to the main Trunk Accounts and you will get the message Trunk updated successfully Trunk Group Configuration On the left
4. Central Office Type for NI 2 In the Layer 1 parameter section configure the Clock Source for Slave the Framing Format for ESF and the Line Code for B8ZS Scroll towards the bottom of the page to the channel parameters ShoreTel 960 Stewart Drive Sunnyvale CA 94085 USA Phone 1 408 331 3300 1 877 80SHORE Fax 1 408 331 3333 www ShoreTel com 10 Port Type Trunk Group Description Jack Number Tx Gain dB Rx Gain dB PR i 0 Jo Fill Down eat Tunk PRI Port 2 gait Trunk PRI v Port 2 0 fo 3 ggit Trunk PRI Port 3 j lo lo 4 edit Trunk PRI v Port 4 lo Jo Be Trunk v PRI v Port 5 lo 0 6 ggi Trunk M PR M Port 6 b l 7 ggg Tunk PRi v Port 7 0 lo 3 Edit Trunk v PRI v Port 8 Er 9 gait Trunk Pri v Port 9 I Jo lo 10 edit Trunk PRI Port 10 fo f Begin on Channel 1 do not click on the Edit option configure the Port Type to Trunk then set the Trunk Group to match the trunk group name you created and define a Description the Description is a label and can be anything but you should define something that is useful and will allow you to determine which channel is being utilized then click on the Fill Down radio button This action will automatically populate all of the remaining channels Finally be sure t
5. l Verify that you don t have any warnings in the System Information section Verify that the WAN Summary section shows the T1 interface Link as Up and green Verify that the Ethernet Summary section shows the Link for both Ethernet interfaces with the correct Ethernet link speed If you have any warnings be sure to review your configuration and cabling oi Trunk Account Configuration Click on the Voice link this will expand the available options Total Access 916e 2nd Gen Save Logout Add Modify Delete Trunk Accounts Use this page to add and configure trunk accounts Trunks Add a New Trunk Account En Trunk Name eee Trunk Groups Gaston cr eee Type o Classes of Service Dial Plan ISDN Num Templates ShoreTel 960 Stewart Drive Sunnyvale CA 94085 USA Phone 1 408 331 3300 1 877 80SHORE Fax 1 408 331 3333 www ShoreTel com 19 In the Trunks section click on Trunk Accounts this action brings up the Add Modify Delete Trunk Accounts page You will need to add two separate trunk accounts one for SIP and one for ISDN We ll add the SIP trunk account first 1 Define a Trunk Name that is appropriate we chose Bandwith com 2 Set the Type to SIP 3 Click on the Add radio button This action brings up the Trunk Accounts gt Txx page which includes a Trunk Status section and Edit SIP
6. Number XNxx NXX XXXX Substitution Number 011XNXX NXX XXXX Substitution Name Bandvidthe 164 Set the Match Number to XNXX NXX XXXX Set the Substitution Number to 011XNXX NXX XXXX Define a Substitution Name we chose BandwidthE 164 Click on the Add Substitution radio button ee DE The entry will be added to the Current Substitution Entries section as seen below ShoreTel 960 Stewart Drive Sunnyvale CA 94085 USA Phone 1 408 331 3300 1 877 830SHORE Fax 1 408 331 3333 www ShoreTel com SIP Settings ANI Substitution DNIS Substitution DNIS ANI Replacement Add New DNIS Substitution Match Number Substitution Number Substitution Name Add Substitution Current DNIS Substitution Entries Below is a list of the current DNIS substitutions NOTE Order is important as the list is processed from the top down When a match is found no other entries will be processed to see if it is a valid match Match Number substitution Number Substitution Name XNXX NXX XXXX O11XNXX NXX XXXX BandwidthE 164 9 Click on the Apply radio button This action will change the page to the main Trunk Accounts and you will get the message SIP Trunk updated successfully We will now add the ISDN trunk account Total Access 916e 2nd Gen Add Modify Delete T
7. Quality of Service QoS and security features needed to deploy a world class business VoIP solution Application Diagrams of the product scenarios tested with the ShoreTel ShoreGear switch appear in Figure A below ShoreGear 220T1 SIP Trunk T1 PRI Bandwidth com Adtran TA 916e Figure A ShoreTel s ShoreGear Adtran s Total Access 916e connected with Bandwidth com Table of Contents OVEN VIEW cacncccccsenatcantasessaedonesesatessscsetameaaees 2 CONFIGURE THE UNIT S IP ADDRESS 11 Features and Benetfits cccccccccccccccccceccce 2 EG SEE EEE EE 12 Bandwith com Overview and Contacts 3 Telnet Configuration rovnnnnnnnnnnnnnnnnen 12 ADTRAN Overview and Contacts esceeeeeee 3 eee ae i ies a AIRA N Product Information Part Numbers and Eth 0 2 Interface Configuration cccceeeees 17 PRICING 24 4 SE 18 ADTRAN Product Information Product Description 4 Trunk Account Configuration orrorrrrrrornnnnne 19 Architecture OvervieW nnnnnnnnnnnnnnnnnnnnnnnnee 4 Trunk Group Configuration cseceeeeeeeeee 24 Version SUPPONE NE 5 System Parameters Configuration ces00 27 Certification Testing Results Summary 5 Dial Plan and ISDN Num Templates 06 28 Platforms Used During Testing ceeceeeeees 5 ADTRAN Troubleshooting and Technical Support 30 Features Used During TeSting
8. a given number Local Dialing Type 10 Digit Dialing x Based on how users normally dial local numbers Dial Plan ISDN Num Templates Cod List Dial Plan Templates Advanced Call Coverage Lists System Parameters Local SIP Server Local SIP Proxy SIP Client Locations VoIP Settings Email Alerts Reports Dial plan templates allow the system to recognize dialed numbers as a particular type of call The type of call is matched against the user s class of service to determine whether that user has the permission to make the call Add New Dial Plan Template i z valid characters 5 Template Nxx Nxx xxxx 09 OC MINX TTS Extensions List Used when defining what call Type SIP Registrations types ere permitted in the user class of service Call Quality Stats Add RTP Channel Stats hdd RTP Session Stats Trunk Statistics View Delete Dial Plan Templates The following list details the currently configured dial plan templates To delete a template click on the Delete button next to that template You can use an existing template as the basis for a new template by clicking on a template row The form above will be initialized to that template s values Data Monitoring Utilities Dial Plan Template Number Type way ermitted Extensions Extensions Local System Total Access 916e 2nd Gen Save Logout ISDN Number Templates ISDN Number Templates look similar to standard dial plan tem
9. appropriate Ethernet cables then click on the System Summary link ShoreTel 960 Stewart Drive Sunnyvale CA 94085 USA Phone 1 408 331 3300 1 877 80SHORE Fax 1 408 331 3333 www ShoreTel com 18 Total Access 916e 2nd Gen Save Logout System Summary Physical Interfaces ee Fi v i A2 06 00 E IP Servi irmware Version 00 DHCP Server Part Number 4242916L1 Hostname DNS Serial Number CFG0585340 System Uptime 3 weeks 3 days 4 hours 17 minutes 19 seconds System Time 06 41 53 PM PST System Date June 21 2010 Data Monitoring titi Total Heap 103 795 696 Bytes aU es Memory Free Heap 80 911 344 Bytes Current System Clock Source Internal Primary clock source locked System Load 6 6 er x 1 Min Avg Load 6 6 5 Min Avg Load 5 51 CPU Utilization Min Load 0 Max Load 60 19 Context Switch Load 0 12 Total 31 769 055 Bytes File System Used 26 746 065 Bytes Free 5 022 990 Bytes SNTP Time Server 10 0 0 43 SNTP Last Sync Not yet synched Refresh in 1 seconds WAN Summary Status for the WAN interfaces Name ti O 1 ti 0 2 ti O 3 ti 0 4 Type WAN T1 WAN T1 WAN T1 WAN T1 Link Disabled Disabled Disabled Up Encapsulation none none none none Ethernet Summary Status for the Ethernet interfaces Name eth 0 1 eth 0 2 Type Ethernet Ethernet Link 100Mbps full 100Mbps full Encapsulation none none IP Address 10 3 0 151 209 172 118 115 IP Mask 255 255 255 0 255 255 255 224
10. be installed and turned up remotely so you do not have to slow down e Affordable converged IP voice and data solution for small and medium enterprises or branch office VoIP networks e Lower Total Cost of Ownership and rapid return on investment e IPPBX Multiservice Access Router with integrated Layer 3 switch Wi Fi and 802 3af PoE wire speed performance for IP Telephony corporate connectivity and Internet access convergence e Enhanced routing performance integrated firewall VPN and robust QoS functionality e Ease of use features for monitoring and scoring voice quality trending and tracking e Web based configuration Graphical User Interface GUI monitoring and remote management e Industry leading warranty and customer support and services e The widest variety of standards based ShoreTel interoperable business networking infrastructure available e Provide ShoreTel PBX with a PRI interface thus eliminating the feature limitations that ShoreTel has with SIP trunking Bandwith com Overview and Contacts Bandwidth com is a complete nationwide communications provider offering businesses advanced Internet IPBased Voice and network service solutions As a single source provider for business telecom needs Bandwidth provides its customers with unparalleled selection savings and service The company s unique methodology experienced team and dedicated customer service ensures accountability and service superior to that of traditional Interne
11. for the ShoreTel 960 Stewart Drive Sunnyvale CA 94085 USA Phone 1 408 331 3300 1 877 830SHORE Fax 1 408 331 3333 www ShoreTel com y ee ETH 0 1 Ethernet port located on the rear of the unit 3 Enter ip address 10 3 0 151 255 255 255 0 to assign an IP address to the Ethernet port using 24 bit subnet mask This IP address and subnet mask are only examples configure an IP address and subnet mask that are appropriate to your network environment In addition this IP address should be accessible from your internal network so you can complete the configuration from the Web User Interface 4 Enter no shutdown to activate the interface to pass data 5 Enter exit to exit the interface commands and return to the Global configuration mode Depending on your configuration you may need to set a default gateway as well as using the config ip default gateway command If IP routing is enabled on the unit do NOT set a default gateway Then enable Web interface access using the following configuration Web Access Switch gt Switch gt Switch gt en Password Switch conf t Switch config ip http server Telnet configuration is not necessary but is recommended use the following commands to enable Telnet access Telnet Configuration Switch gt Switch gt Switch gt en Password adtran Switch conf t Switch config line telnet 0 4 Switch config telnetO 4 login Switch config telnetO 4 password adtran Switch config telnetO 4
12. of the Web UI below the Trunks section click on the Trunk Groups link ime Total Access 916e 2nd Gen System a Voice Stations User Accounts Use this page to add and configure trunk groups Ring Groups Trunks Add a New Trunk Group Trunk Accounts Trunk Groups System Setup Classes of Service Save Logout Group Name i Enter name for this group Add You will need to define two trunk groups one for SIP and one for PRI we will add SIP first In the Group Name section type SIP and click on the Add radio button This action brings up the Edit Trunk Group SIP page ShoreTel 960 Stewart Drive Sunnyvale CA 94085 USA Phone 1 408 331 3300 1 877 80SHORE Fax 1 408 331 3333 www ShoreTel com 94 Edit Trunk Group SIP Basic configuration for a Trunk Group Click Apply when done Trunk Group Information Trunk Group Name SIP Description Resource Selection Linear Hunt vi D 2 Trunk Group Members Below is a list of Trunk Accounts that are being used in this Trunk Group add Members Trunk Account ID Type Supervision There are no members configured for this Trunk Group Verify that the Resource Selection parameter is set to Linear Hunt this is the default setting then click on the Add Members radio button this action brings up the Add Members to Trunk Group pop up window Add Members
13. to Trunk Group Click on one or more rows to select Trunk Accounts to add as members of this trunk gr dp Hint Use the Shift key to select ranges Add Trunk Account Type Supervision Bandwidth com SIP SIP ShoreTel ISDN ISDN ee Add Selected Trunks Clear Selections Click to the left of the Bandwidth com trunk account which was created earlier to select the SIP trunk account Then click on the Add Selected Trunks radio button This action takes you back to the Edit Trunk Group SIP page but now you ll have the Bandwidth com account listed in the Trunk Group Members section and you will get the message Account s added successfully Trunk Group Members Below is a list of Trunk Accounts that are being used in this Trunk Group Trunk Account ID Type Supervision Bandwidth com TO1 SIP SIP Delete Outbound Call Templates Check the appropriate boxes below to enable specific outbound call templates NOTE Class of service should be used to restrict the types of calls individual users can make ie 900 numbers etc Local Calls 10 Digit Low Cost v NXX NXX XXXX Long Distance Calls Low Cost w 1 NXX NXX XXXX Toll Free Calls Low Cost b oe Snan International Calls Low Cost v 011 nii Calls 411 611 Low Cost v 411 611 911 Calls Low Cost 911 Operator Assisted calls Low Cost w O NXX NX
14. 408 331 3300 1 877 830SHORE Fax 1 408 331 3333 www ShoreTel com Go to the Inbound parameters section and configure the Number of Digits from CO to 10 Configure all of the other trunk group parameters as necessary Please refer to the ShoreTel Administration Guide for details on the configuration parameters Once you ve modified the trunk group parameters as needed Save your changes Note If this a new trunk group you will be prompted to allow access to all user groups it s always good practice to allow all user groups access to the newly created trunk group but you can Cancel the request and provide individual user groups access to this new trunk group Using ShoreWare Director configure the ShoreGear T1 as follows Switches Edit ShoreGear T1 Switch SuN Edit this record Refresh this page Name SGT1 Description Site Sunnyvale TPP Lab IP Address 10 3 0 55 I Find switches Ethernet Address 00 10 49 03 C1 5C Server to Manage Switch Headquarters iv Layer 3 Protocol Type ISDN User AA fen Central Office Type Ni 2 v ZZ Call by Call Service Enable Outbound Calling Name Layer 1 Clock Source Slave vi sn Framing Format ESF A Line Code B8ZS Ka ee Line Build Out 0 5 dB 0 110 feet Go to the Layer 3 parameter section configure the Protocol Type for ISDN User and the
15. 81 046 512 Bytes System Load 3 31 1 Min Avg Load 4 45 5 Min Avg Load 3 35 Min Load 0 Max Load 66 7 Context Switch Load 0 11 CPU Utilization Total 31 769 055 Bytes File System Used 26 746 065 Bytes Free 5 022 990 Bytes SNTP Time Server Not Configured WARNING roblem h been det ed with ur tem Ple o to the troubleshootin age for more detail Clear CPU Max Load Refresh in 4 seconds Click on the Current System Clock Source link this action will bring up the System gt Clock Source page Total Access 916e 2nd Gen aue Logout System gt Clock Source System Summary Physical Interfaces TE PP p SRS e rimary Backup Cloc ource IP Services The Total Access should have a Primary Clock or Timing source set A backup source DHCP Server can also be selected if more than one source exists otherwise Internal timing will be Hostname DNS used as a backup Primary Clock Preferred timing source SNMP Source for the system Backup Clock Backup source if the ts amao 5 Voice Source Internal l primary source fails cancel reer Cance A Monitoring oo Utilities Set the Primary Clock Source and Backup Clock Source to Internal for both options then click on the Apply radio button You will get the message Settings applied successfully Eth 0 2 Interface Configuration We will now configure the external WA
16. A 94085 USA Phone 1 408 331 3300 1 877 80SHORE Fax 1 408 331 3333 www ShoreTel com 29 For a detailed explanation of how to configure the units along with frequently asked questions please see configuration guides online at www adtran com or in the included ADTRAN OS System Documentation CD ADTRAN Troubleshooting and Technical Support ADTRAN Technical Support is available toll free for the life of the product during business hours To speak with an ADTRAN Technical Support Specialist or Network Engineer contact ADTRAN support at the following number or via the support Web site listed below Post Sales Technical Support 888 423 8726 support adtran com www adtran com support Registering your ADTRAN product entitles you to streamlined access to ADTRAN technical phone support and online knowledge base You also receive free firmware updates free access to pre sales design assistance trial access to the n Command suite of network productivity tools for remote configuration and firmware management as well as e mail notification of product and firmware updates For specific warranty details on an ADTRAN product please visit www adtran com warranty Pre Sales Technical Support 800 615 1176 application engineer adtran com www adtran com support Installation and Maintenance Services 888 8 4 2237 aces adtran com www adtran com support Training 800 615 1176 training Q adtran com www adtran com university
17. N Ethernet interface this will be the interface that Bandwidth com will send calls to You will need to navigate to the Configuration for Ethernet 0 2 page you can do so either from the System Summary page where you will need to scroll to the bottom of the page Ethernet Summary and click on the interface name eth 0 2 Or from the Physical Interfaces page click on the interface name of eth 0 2 both of these pages are available under the System pull down menu on the left hand side of the Adtran Web UI The Configuration for Ethernet 0 2 page will look as follows ShoreTel 960 Stewart Drive Sunnyvale CA 94085 USA Phone 1 408 331 3300 1 877 80SHORE Fax 1 408 331 3333 www ShoreTel com ie ADRAN a System System Summary Physical Interfaces Passwords IP Services DHCP Server Hostname DNS LLDP SNMP Voice Data Monitoring Utilities re Total Access 916e 2nd Gen ical Interfaces gt Ethernet 0 2 Speed Duplex Factory MAC 99 ao C8 2D 5E F8 Address MAC Address cl Masquerade Traffic Shaping Qos policy None Interface Mode IP routing Wireless Control Protocol Enable AWCP IP Settings Address Type 1P Address 12 167 201 254 Subnet mask 235 255 255 0 Dynamic DNS Secondary IP Settings IP Address Save Logout Configuration for Ethernet 0 2 Basic configuration for the E
18. Note Telnet and Web access require a static IP address or DHCP configured IP address If accessing from a different subnet routing configuration will be required Web User Interface Using your preferred Web browser navigate to the Adtran Total Access product Web interface GUI using the IP address configured earlier via the CRAFT port using the following syntax HTTP 10 3 0 151 You will be prompted with a login window ShoreTel 960 Stewart Drive Sunnyvale CA 94085 USA Phone 1 408 331 3300 1 877 80SHORE Fax 1 408 331 3333 www ShoreTel com ae Connect to 10 3 0 151 The server 10 3 0 151 at Total Access 916e 2nd Gen requires username and password Warning This server is requesting that your username and password be sent in an insecure manner basic authentication without a secure connection User name v Password Remember my password The User name is adtran and the password is also adtran Once you have successfully logged in you will get the System Summary page ShoreTel 960 Stewart Drive Sunnyvale CA 94085 USA Phone 1 408 331 3300 1 877 830SHORE Fax 1 408 331 3333 www ShoreTel com Total Access 916e 2nd Gen Save Logout System Summary Physical Interfaces System Information Passwords i arver Firmware Version 2 06 00 E DHCP Server Part Number 4242916L1 Hostname DNS Serial Number CFG0585340 LLDP SNMP System Uptime 2 weeks 1 days 2 hours 50 m
19. Partner s product will interoperate with the ShoreTel system but ShoreTel does not certify that the features or functionality of Technology Partner s product will perform as specified by Technology Partner nor that Technology Partner s product will meet your specific application needs or requirements To inter operate means that Technology Partner s product is able to exchange use and share information with the ShoreTel system Company Information ADTRAN Inc Attn Enterprise Networks 901 Explorer Blvd Huntsville AL 35806 1 800 9ADTRAN 1 256 963 8000 www adtran com info adtran com ShoreTel 960 Stewart Drive Sunnyvale CA 94085 USA Phone 1 408 331 3300 1 877 80SHORE Fax 1 408 331 3333 www ShoreTel com 3 Bandwidth com 4001 Weston Parkway Cary NC 27513 1 800 808 5150 General 24 7 1 800 409 4357 Support 24 7 1 800 808 5150 Direct Sales 8AM 9PM EST 1 888 292 8277 Partners 84M 9PM EST 1 919 297 1101 Fax ShoreTel Inc 960 Stewart Drive Sunnyvale California 94085 USA 1 408 331 3300 1 408 331 3333 fax ShoreTel 960 Stewart Drive Sunnyvale CA 94085 USA Phone 1 408 331 3300 1 877 830SHORE Fax 1 408 331 3333 www ShoreTel com 29
20. Set the Dial String Source parameter to Request URP No other parameters require adjustment leave them at default settings Scroll to the bottom of the SIP Registrar Settings ShoreTel 960 Stewart Drive Sunnyvale CA 94085 USA Phone 1 408 331 3300 1 877 80SHORE Fax 1 408 331 3333 www ShoreTel com a SIP Registrar Settings 7 Not Set OIP A a 8 SIP Registrar Address Address we Host Name SIP Registrar Port i Er Requires Expires Enable ee 5 i Server Default Registration Expire Time i r g Request an Expire Time 3600 o seconds Max Concurrent 07 Registrations 32 ger id Absolute lt 30 secs 7 days gt Registrar Threshold o days o hours 5 min 0 sec Fs Percentage lt 0 90 gt Not Set Set Default Authentication EEE Fo Server Default 3 Domain Address i fr Use this domain Codec Group 729 711 G 729 G 711 uLaw seer Registration Settings o Register value End if range Authname There are no Register entries for this Trunk Add Register Entry 4 Set the Codec Group parameter to 729 711 6 729 G 711 uLaw No other parameter modifications are necessary in this area Scroll up and select the DNIS Substitution tab SIP Settings i ANI Substitution DNIS Substitution DNIS ANI Replacement Add New DNIS Substitution 2 Match
21. ShoreTel ADRAN TPP 10273 Date June 2010 Product ShoreTel ADTRAN System version ShoreTel 10 x Abstract The ShoreTel system has some known limitations with SIP trunking please refer to ShoreTel s Administration Guide chapter 18 for the SIP trunking limitations Some customers may have the need to implement a SIP trunk from an Internet Telephony Service Provider ITSP to take advantage of reduced telephony costs but they require some of the features that aren t supported on a ShoreTel system via SIP trunks In order for the customer to take advantage of the ITSP s offerings and not be affected by ShoreTel SIP trunk limitations they will need to implement an Integrated Access Device IAD to convert the SIP signaling toa T1 PRI In this manner ShoreTel will not have any feature limitations and the customer can still take full advantage of the ITSP s offerings This solution includes Bandwidth com SIP trunk ADTRAN s market leading Total Access series of routing switching and IP gateway products along with the ShoreTel ShoreGear IP PBX and ShorePhone When combined with the ShoreTel IP Telephony platform this solution introduces a new level of value into network operations with savings that extend well beyond the initial purchase price ADTRAN platforms are specifically designed for business VoIP networks with enhanced performance and functionality The ADTRAN platforms provide all of the robust routing switching
22. Transferred All 4 2 Digit Prefix ansat Cape 1 The Description defaults to pri 1 leave it at default as you will need this entry later on when defining the trunk account for ISDN Enable the PRI interface by clicking the box to the right of Enabled Set the Switch Type to National ISDN 2 Set the Protocol Emulation to Network Set the B Channel Restart option to Enabled by clicking the box Set the Name Delivery parameter to display Set the Digits Transferred parameter to Al Click on the Apply radio button You will get the message PRI Interface updated successfully oe Sten a We will now update the system clock under the System area click on the System Summary ShoreTel 960 Stewart Drive Sunnyvale CA 94085 USA Phone 1 408 331 3300 1 877 80SHORE Fax 1 408 331 3333 www ShoreTel com 16 Total Access 916e 2nd Gen Save Logout System Summary Physical Interfaces Passwords System Information 2 Firmware Version A2 06 00 E IP Services DHCP Server Part Number 4242916L1 Hostname 7 DNS Serial Number CFG0585340 System Uptime 3 weeks 3 days 2 hours 26 minutes 13 seconds System Time 07 14 58 PM PST System Date June 09 2010 Data Monitoring Current System Clock Source Internal Primary clock source locked Total Heap 103 795 696 Bytes memory Utilities Memo Free Heap
23. Trunk section We ll begin with the Trunk Status section Trunk Status Use this dialog to view the operational status of this trunk The adminstrative status can be used to transtion trunks in and out of service F Operational Status Available T Administrative Status Enabled v 1 The Operational Status may be Unavailable after you apply ALL of the settings it will become Available 2 Verify that the Administrative Status is Enabled 3 Click on the Apply radio button You will get the message Administrative status set successfully Scroll down to the Edit SIP Trunk Section Edit SIP Trunk Use this screen to modify the SIP Trunk configuration Trunk Account Information Trunk ID TO1 ve Type SIP v p Trunk Name Bandvidth com Reject External v Max Number Calls 84 2 Emergency Caller ID 1 Override Inbound Caller ID g Override Inbound Caller ID Override Method The Trunk ID will be auto assigned but in general will be T01 the Type should be SIP if 1t s not SIP then you added the Trunk Group incorrectly be sure to add the Type as SIP above Define a Trunk Name this can be anything you choose we set the name as Bandwidth com there isn t a need to modify any of the other parameters in this section Scroll down to the SIP Setti
24. X XXXX C Carrier Specified calls Low Cost 10 10 XXX C 900 Calls iowco M AEO KKK 976 XXXX ShoreTel 960 Stewart Drive Sunnyvale CA 94085 USA Phone 1 408 331 3300 1 877 830SHORE Fax 1 408 331 3333 www ShoreTel com 25 Set the Outbound Call Templates parameters as needed and click on the Apply radio button This action takes you back to the main Trunk Group page Add Modify Delete Trunk Groups and you will get the message Settings applied successfully ROTTE Total Access 916e 2nd Gen System a Voice Add Modify Delete Trunk Groups Stations User Accounts Use this page to add and configure trunk groups Ring Groups Trunks Add a New Trunk Group Save Logout Trunk Accounts Trunk Groups System Setup Classes of Service Group Name Enter a name for this group Add We will now add the PRI trunk group In the Group Name section type PRI and click on the Add radio button This action brings up the Edit Trunk Group PRI page Edit Trunk Group PRI Basic configuration for a Trunk Group Click Apply when done Trunk Group Information Trunk Group Name PRI Description Resource Selection Linear Hunt Y es 2 Trunk Group Members Below is a list of Trunk Accounts that are being used in this Trunk Group Add members 1 Trunk Account ID Type Super
25. ation for ti 0 4 Passwords IP Services Basic configuration for the T1 interface DHCP Server Hostname DNS ae Description label EN pti oreTe D SNMP Enable or disable this Enable v irfon Voice Please go to the Clock Data Clocking System Wide Clock Source Source page to set the stem clock Monitoring EE pes Utilities Select the framing a Ba that matches the S Framing DOE DOIE Ye framing format Select the coding that Coding B8ZS matches the network provider line coding Select the format for gt FDL the facility data link channel Reset J Avon This action brings up the Physical Interfaces page in the Configuration for t1 0 4 perform the following Define a Description for the interface we chose ShoreTel PRI Click to the right of the Enable parameter to enable the interface the box should now be checked Clocking will be discussed below Configure the Framing parameter to ESF Configure the Coding parameter to B8ZS Configure the FDL parameter to AT amp T Click on the Apply radio button You will get the message Settings applied successfully eae a E Scroll down to the Configured DSO Connections for tl 0 4 Configured DSO Connections for ti 0 4 Use this dialog to connect a group of DSO s to a particular interface or service provided by this unit To configure a con
26. directions 4 13 Inbound call to a Verify that calls route to the proper Workgroup and are Pass Workgroup answered successfully by an available workgroup agent with audio in both directions 4 14 Inbound call to DNIS Verify that inbound calls to a user via DID DNIS Pass DID and leave a voice routes to the proper user mailbox and a message can be mail message left with proper audio 4 15 Call Forward FindMe Verify that inbound calls are forwarded to a user s Pass FindMe destination Verify that inbound calls are immediately forwarded toa Pass user s external destination Verify that inbound outbound fax calls complete Pass calls successfully 4 18 ShoreTel Converged Verify that inbound calls are properly forwarded to the Pass Conferencing Server ShoreTel Converged Conferencing Server and it properly accepts the access code with audio to all involved parties 4 19 Inbound call to Bridged Verify that inbound calls are properly presented to all of Call Appearance BCA the phones that have BCA configured and that the call 4 16 Ly 4 Pass extension can be answered placed on hold and then transferred ShoreTel 960 Stewart Drive Sunnyvale CA 94085 USA Phone 1 408 331 3300 1 877 830SHORE Fax 1 408 331 3333 www ShoreTel com ID Name Description Results Inbound call to a Group Verify that inbound calls to extensions that are part of a Pass Pickup extension Group Pickup extension can be a
27. egistrations Call Quality Stats RTP Channel Stats RTP Session Stats Trunk Statistics v Data o Monitoring ov Utilities Total Access 916e 2nd Gen System Parameters Save Le gout This page contains configuration parameters for system level items Call Routing Mode Local v r Call Appearance Mode Single w r SPRE Handling Mode Network Transfer Mode Network v ye Forward Mode Network C Unattended Transfer Mode Do Not Convert to Blind Transfer v t Codec Pricrity Mode Trunk Priority v Y Conferencing Mode Network w Number of Rings 0 lt 0 9 045 unlimited gt vi Interdigit Timeout 4 seconds lt I 16 gt I Flashhook Mode Interpreted w I Flashhook Range 300 1000 ms lt J00 1000 gt Hold Reminder Timeout 30 seconds Park Return 60 seconds lt 2 Connected Timeout 12 hours lt 0 2000 0 is unlimited gt vi Alerting Timeout 5 minutes lt 60 0 is unlimited gt Y Country Code 1 2 International Prefix Blabbreviated Prompt Language English Companding Type U Law Codec Country United States v vw Caller ID Type US Bellcore v v System Aliases Add New System Alias Typet Voicemail Login SS d Alias 80 characters max View Modify System Aliases Click on an existing alias to use it as a template for a new entry Ahas Internal Number There are no System Aliases in the system Go to the Inte
28. inutes 6 seconds System Time 07 36 25 PM PST Voice System Date May 04 2010 Data Monitoring Current System Clock Source Internal Primary clock source locked Total Heap 103 795 696 Bytes Utilities Memory Free Heap 80 473 072 Bytes System Load 3 32 ee 1 Min Avg Load 5 48 5 Min Avg Load 5 5 CPU Utilization Min Load 0 Max Load 60 3 Context Switch Load 0 12 Total 31 769 055 Bytes File System Used 26 746 065 Bytes Free 5 022 990 Bytes _ SNTP Time Server Not Configured WARNING A problem has been detected with your system Please go to the troubleshootin form tail Clear CPU Max Load Refresh in 3 seconds We will only cover the parameters necessary to get the systems to interoperate for other parameters please refer to Adtran s documentation T1 Interface Configuration From the System Summary page scroll down to the WAN Summary page Status for the WAN interfaces Name ti O 1 ti 0 2 ti 0 3 ti 0 4 Type WAN T1 WAN T1 WAN T1 WAN T1 Link Disabled Disabled Disabled Up Encapsulation none none none none Then select the WAN interface Name you wan to enable and configure for connection to the ShoreGear T1 We selected WAN interface 4 t1 0 4 ShoreTel 960 Stewart Drive Sunnyvale CA 94085 USA Phone 1 408 331 3300 1 877 80SHORE Fax 1 408 331 3333 www ShoreTel com A 2 Total Access 916e 2nd Gen je Logout System Summary Physical Interfaces Configur
29. nected interface s settings click on the item in the list below To remap a group of DSO s that are currently in use click the delete button to remove the connections group Add a Connection Select an interface type to Connect To PRI v map to the DSOs Available DSO Range 1 24 Set the range of DSOs to be te DSO Range to 24 mapped msn 5 Select the speed for the DSGs Speed 64kbps PE Sh ee br GE NG NHIESPPBEG Ladd Connected ze DSO s Interface Multilink Used There are no connections configured EE e ShoreTel 960 Stewart Drive Sunnyvale CA 94085 USA Phone 1 408 331 3300 1 877 80SHORE Fax 1 408 331 3333 www ShoreTel com a155 You will need to add the DSOs for the PRI by performing the following 1 For the Connect To parameter select PRP 2 For the DSO Range parameter select 1 to 23 3 Click on the Add radio button This action brings up the PRI Configuration page Total Access 916e 2nd Gen Save Logout System Summary Physical Interfaces Passwords IP Services Basic configuration for PRI interface DHCP Server mae oe f DNS Description pri 1 Es SNMP Alias Z Enabled gt EEE Data Switch Type National ISDN 2 v 4t Monitoring Protocol Emulation Network v Utilities B Channel Restart Enabled OC V Resource Selection Linear Ascending eo Name Delivery Ta Digits
30. ngs tab Shorelel 960 Stewart Drive Sunnyvale CA 94085 USA Phone 1 408 331 3300 1 877 80SHORE Fax 1 408 331 3333 www ShoreTel com 20 See SS a o E ve T SIP Settings ANI Substitution DNIS Substitution DNIS ANI Replacement Not Set eS IP f ae FE er F f rat et joa SIP Server Address Address 226 ees 72 Host E Name SIP Server Port 5060 g Not Set OIP AU UAU HU i SIP Proxy Address Address 2 EA Host E Name SIP Proxy Port a es SIP Conferencing URI 2 Force Host Resolve C Override Enable FROM Header User 7 Formatting LC Override G FROM Header Host Type C Override 2 TO Header Host Type C Override 2 P d I ti H p Asserte den girase r Eae Eg Request URI Header Host Type C Override Te C Override Alert Info URL Default Custom Supports 100rel C Override Enable F Require 100rel C Override Enable Dial String Source Request URI pam F Trust Domain _ Enable We Require P Assert fs Identity Verify Remote Supports Replaces 1 Enable Te SIP Keepalive Type None s l sc seconds lt 30 3600 gt Fr Timeout Sante 7 Default Ring Cadence Internal Diversion Support Enable 2 Fe SIP Registrar Settings 1 Set SIP Server Address parameter to IP and define the IP address given to you by Bandwidth com 2 Set SIP Server Port parameter to S060 3
31. nswered placed on hold and then transferred Configuration Overview The steps included in the ADTRAN and ShoreTel Configuration sections below provide instructions on configuring a converged ADTRAN Total Access router with a ShoreTel IP Telephony system All ADTRAN products use a familiar command line interface for configuration via console connection Telnet or a Web based GUI is available for many features and configurations ShoreTel Configuration In this implementation ShoreTel interoperates with the ADTRAN Total Access platform via T1 PRI trunks The connection between the two units will be via a T1 Crossover cable if you are not familiar with what a T1 Crossover cable is perform an Internet search for T1 crossover cable The configuration details below are concise for complete configuration details please refer to the ShoreTel Administration Guide Log into ShoreWare Director and create a new PRI Trunk Group Trunk Groups Help A Copy Delete lest Edit PRI Trunk Group Edit this record Refresh this page Name PRI Site Sunnyvale TPP Lab Language English US vi Inbound Number of Digits from CO 40 Sen ZONIs Zo C Extension Translation Table Prepend Dial In Prefix Use Site Extension Prefix Tandem Trunking User Group Anonymous Telephones v Prepend Dial In Prefix Destination 700 Default Search ShoreTel 960 Stewart Drive Sunnyvale CA 94085 USA Phone 1
32. nteroperable ADTRAN platforms Total Access 900e SKU 908e 4242908L1 List 2320 SKU 916e 4242916L1 List 2745 ADTRAN Product Information Product Description 1 ADTRAN Total Access 900e Series IP Business Gateway with SIP and MGCP and analog gateway functionality router FXS FXO interfaces ADTRAN s NetVanta Total Access 900e Series of IP Business Gateways integrates the functionality of a SIP and MGCP gateway and robust IP router into a compact platform By providing access to a dynamic IP WAN while employing some analog interfaces to connect legacy devices when combined with the ShoreTel IP PBX businesses have a complete solution for robust affordable converged services including premises based VoIP without a forklift upgrade to the existing voice infrastructure Architecture Overview Platforms used during application testing e Total Access 916e e ShoreGear 220T1 e ShoreTel IP Phones ShoreTel 960 Stewart Drive Sunnyvale CA 94085 USA Phone 1 408 331 3300 1 877 830SHORE Fax 1 408 331 3333 www ShoreTel com ShoreGear 220T1 SIP Trunk Bandwidth com Adtran TA 916e Version Support The ADTRAN Products detailed in this application note are certified with the following versions of the ShoreTel system listed below ADTRAN Product Name Total Access Firmware Version A2 06 00 E ShoreTel Release Certification Testing Results Summary Platforms Used During Testing e Total Acces
33. o Save all of the changes This completes all the configuration modifications necessary on the ShoreTel system ADTRAN Configuration To get started with the ADTRAN device configuration refer to the Quick Start Guide and ADTRAN Operating System AOS and documentation CD included in the product box with each device Quick Start Guides may also be downloaded from the ADTRAN support Web site at www adtran com support by searching on the product device name Once the ADTRAN device is unpacked and powered on ADTRAN Total Access platforms can be configured via a command line interface accessible from a com port connect 9600 8 N 1 or via Telnet Configuration may also be accomplished using the Web interface GUI that provides step by step configuration guidelines Initial configuration will be via the CRAFT port where you ll define an IP address on ETH 0 1 the remaining configuration will be via the Web interface GUI Connect to the CRAFT port with the following com port settings using your preferred terminal emulation application i e Tera Term Pro Putty HyperTerm etc Com Port Pre configured for 9600 8 N I using a straight through dB 9 RS 232 cable Username and Passwords are all set to adtran Once you have successfully logged in perform the following actions CONFIGURE THE UNIT S IP ADDRESS 1 At the prompt enter config terminal 2 At the config prompt enter interface eth 0 1 to access the configuration parameters
34. one to an external destination through the Total Access Access system using all supported tones with both sides set to a common codec 22 Media Support SIP Verify call connection and audio path from a SIP Pass Reference to Total Access reference phone to an external destination through the Total Access system using all supported tones with both sides set to a common codec 2 3 Codec Negotiation Verify codec negotiation between Total Access and Pass sl Bandwidth com with each side configured for a different ul codec through the Total Access System 2 5 Auto Attendant Menu Verify that inbound calls are properly terminated on the Pass ul ShoreTel Auto Attendant menu and that you can transfer ul to the desired extension 2 6 Auto Attendant Dial by Verify that inbound calls are properly terminated on the Pass Name ShoreTel Auto Attendant menu and that you can transfer to the desired extension using the Dial by Name feature 2a Auto Attendant menu Verify that inbound calls are properly terminated on the Pass checking Voice Mail ShoreTel Auto Attendant menu and that you can transfer mailbox to the Voice Mail Login Extension ShoreTel 960 Stewart Drive Sunnyvale CA 94085 USA Phone 1 408 331 3300 1 877 830SHORE Fax 1 408 331 3333 www ShoreTel com 3 0 Performance and Quality of Service ID Names Description Cs Results Voice Quality Service Verify the Total Access System can provide a voice Pass Levels
35. plates but are used exclusively by ISDN based trunks to recognize dialed numbers as a particular type of call Additionally if a prefix is specified then the number template matches against that prefix as well but strips those digits before sending the number a Voice Stations User Accounts Ring Groups Trunks Trunk Accounts Trunk Groups System Setup Add New ISDN Number Template Classes of Service Prefix Dial Plan Valid characters ISDN Num Templates template a E MNT Codec Lists Call Coverage Lists System Parameters Local SIP Server Number Type Plan Unknown type Unknown plan 2 Local SIP Proxy SIP Client Locations VoIP Settings Email Alerts Reports Extensions List SIP Registrations Call Quality Stats RTP Channel Stats RTP Session Stats Trunk Statistics View Delete ISDN Number Templates The following list details the currently configured ISDN Number templates To delete a template click on the Delete button next to that template You can use an existing template as the basis for a new template by clicking on a template row The form above will be initialized to that template s values Prefix Dial Plan Template Number Type Plan 911 Subscriber type E 164 plan NXX NXX XXXX National type E 164 plan NXX NXX XXXX Unknown type Unknown plan NXX NXX XXXX National type E 164 plan Berets Berets Data Monitorinc ShoreTel 960 Stewart Drive Sunnyvale C
36. quality SLA across the WAN from the customer premises 3 2 Capacity Test Verify the service provider interface can sustain services Pass through period of heavy outbound and inbound load Post Dial Delay Verify that post dial delay is within acceptable limits ShoreTel 960 Stewart Drive Sunnyvale CA 94085 USA Phone 1 408 331 3300 1 877 80SHORE Fax 1 408 331 3333 www ShoreTel com 4 0 Enhanced Services and Features ID Names Description st Results Number Inbound properly Number Outbound Verify outbound calls that are being forwarded are redirected and connected to the appropriate destination transferred to an alternate destination Consultative transferred consultatively to an alternate destination Pass Inbound DID DNIS Verify the Total Access System provides inbound dialed Pass number information and 1s correctly routed to the configured destination Outbound 911 Verify that outbound calls to 911 are routed to the correct PSAP for the calling location and that caller ID information is delivered assistance Inbound Outbound call Verify that calls with Blocked Caller ID route properly Pass with Blocked Caller ID and the answering phone does not display any Caller ID Pass Sa oa oo 4 9 4 10 4 11 information 4 12 Inbound call to a Hunt Verify that calls route to the proper Hunt Group and are Pass Group answered by an available hunt group member with audio in both
37. rnational Prefix parameter and verify that it has 011 then click on the on check box to the left of Abbreviated This causes the Adtran Total Access system to dial numbers in E 164 canonical format which is what Bandwidth com requires Scroll to the bottom of the page and click on the Apply radio button You will get the message System parameters applied successfully This completes the configuration necessary to interoperate between Bandwith com Adtran Total Access and ShoreTel Dial Plan and ISDN Num Templates It may be necessary to modify the Dial Plan and ISDN Num Templates specifically to your implementation For a detail explanation of how to configure these parameters please see the configuration guides online at www adtran com or in the included ADTRAN OS System Documentaton CD Following are screen shots of the lab configuration for Dial Plan and ISDN Num Templates for reference only ShoreTel 960 Stewart Drive Sunnyvale CA 94085 USA Phone 1 408 331 3300 1 877 830SHORE Fax 1 408 331 3333 www ShoreTel com 28 System a Voice Stations User Accounts Ring Groups Trunks Trunk Accounts Trunk Groups System Setup Classes of Service Total Access 916e 2nd Gen Save Logout Dial Plan Parameters Dial plan parameters not only tell the system how to route calls but also work with Classes of Service to determine whether a user has permission to dial
38. runk Accounts Stations User Accounts Use this page to add and configure trunk accounts Ring Groups Trunks Add a New Trunk Account Trunk Accounts Trunk Groups SEKSE Type ISDN CasesorsSermce T 1 Dial Plan Add ISDN Num Templates Trunk Name ShoreTel gao 1 Define a Trunk Name that is appropriate we chose ShoreTel 2 Set the Type to ISDN 3 Click on the Add radio button This action brings up the Trunk Accounts gt Txx page which includes a Trunk Status section and Edit Trunk section We ll begin with the Trunk Status section Trunk Status Use this dialog to view the operational status of this trunk The adminstrative status can be used to transtion trunks in and out of service gt Operational Status Unavailable Fa Administrative Status Enabled vi 2 1 The Operational Status may be Unavailable after you apply ALL of the settings it will become Available 2 Verify that the Administrative Status is Enabled 3 Click on the Apply radio button You will get the message Administrative status set successfully Scroll down to the Edit Trunk Section ShoreTel 960 Stewart Drive Sunnyvale CA 94085 USA Phone 1 408 331 3300 1 877 830SHORE Fax 1 408 331 3333 www ShoreTel com DB Edit Trunk Use this dialog to modify the Trunk Account configuration
39. s 916e e ShoreGear 220T1 e ShoreTel IP Phones Features Used During Testing e TI Interface e SIP The ShoreTel system has some known limitations with SIP trunking please refer to ShoreTel s Administration Guide chapter 18 for the SIP trunking limitations ShoreTel 960 Stewart Drive Sunnyvale CA 94085 USA Phone 1 408 331 3300 1 877 830SHORE Fax 1 408 331 3333 www ShoreTel com 1 0 Initialization and Basic Calls Description Results ID IName __ _ __ 1 1 Setup and initialization Verify successful setup and initialization of the Total Pass este essen i loom Nl Domestic the external destination bell eee ico proper trunk group 1 2 1 3 1 4 1 5 1 7 1 8 Loss loss La Device restart Network Verify that the Total Access system recovers after loss of Loss network link 1 6 All Trunks Busy Verify inbound callers hear busy tone when all channels Conditiona Inbound Callers trunks are in use I Pass Note I 7 oun Cas Outbound Callers channels trunks are in use PN Silewovnfrimonpisebandaals call teardown for incomplete inbound calls Note 1 The Total Access system sends a 503 Service Unavailable message to Bandwidth com resulting in system message the number you have dialed is not in service 2 0 Media and DTMF Support Name Description Cd Results D 2 1 Media Support Verify call connection and audio path from a ShoreTel ShoreTel Phone to Total ph
40. s individual users can make ie 900 numbers etc Operator Assisted calls Low Cost O NXX NXX XXXX 10 10 xXxx 1 900 976 NXX XXXX 976 XXXX L Carrier Specified calls Low Cost Local Calls 10 Digit Low Cost NXX NXX XXXX Long Distance Calls Low Cost Y 1 NXX NXX XXX Toll Free Calls Low Cost vi Tr bre ga International Calls Low Cost w 011 C n11 Calls 411 611 Low Cost 411 611 911 Calls Low Cost 911 5 v C 900 Calls Low Cost Detailed View Permit Restriction Call Templates Set the Outbound Call Templates parameters as needed and click on the Apply radio button This action takes you back to the main Trunk Group page Add Modify Delete Trunk Groups and you will get the message Settings applied successfully System Parameters Configuration In the System Setup section click on the System Parameters link ShoreTel 960 Stewart Drive Sunnyvale CA 94085 USA Phone 1 408 331 3300 1 877 830SHORE Fax 1 408 331 3333 www ShoreTel com DJa ADRAN o System a Voice Stations User Accounts Ring Groups Trunks Trunk Accounts Trunk Groups System Setup Classes of Service Dial Plan ISON Num Templates Codec Lists Call Coverage Lists System Parameters Local SIP Server Local SIP Proxy SIP Client Locations VoIP Settings Email Alerts Reports Extensions List SIP R
41. se systems to interoperate Features and Benefits The Bandwidth com ADTRAN and ShoreTel solution provides the following features and benefits e Inbound Calling requires Bandwidth com extension 800 Inbound requires purchase or port Long Distance Termination includes intra inter state and international Expanded Local Calling Outbound ShoreTel 960 Stewart Drive Sunnyvale CA 94085 USA Phone 1 408 331 3300 1 877 830SHORE Fax 1 408 331 3333 www ShoreTel com calling to 888 877 800 numbers e911 411 and Operator Services Inbound Caller ID and Location White Page Listing Toll Free Domestic and International Long Distance G 711 and G 729a Codecs e Benefits Smart Reasons to Switch to SIP Trunks Save Money Enjoy the cost savings of converging your local long distance and broadband Internet services onto a single circuit with dynamic bandwidth allocation Save Time Dedicated and knowledgeable Bandwidth com technicians installation teams and customer support specialists assure rapid deployment Simplify Experience the efficiency of managing a single network connection receiving one bill and engaging one point of contact for all your local long distance and broadband Internet needs Protect your Investment Preserve your existing capabilities via seamless integration with the ShoreTel IP PBX system Grow Your Business When you grow adding more SIP Trunks is easy and happens in days not weeks SIP Trunks can
42. t and VoIP providers Sales Inquiries Channel Inquiries 800 808 5150 888 BWC V ARS sales Qbandwidth com channelsales bandwidth com ADTRAN Overview and Contacts ADTRAN offers a robust suite of IP business solutions for converged IP networking This suite includes a variety of business trunking hosted VolP and premises based VolP solutions including IP business gateways multiservice access routers managed Layer 2 3 PoE and Gigabit Ethernet switches 802 11 a b g Wireless Access Points and modular access routers These products are ideal for bundled services or business networks They address the need for branch office connectivity Internet access VoIP migration bandwidth expansion network security and voice ShoreTel 960 Stewart Drive Sunnyvale CA 94085 USA Phone 1 408 331 3300 1 877 830SHORE Fax 1 408 331 3333 www ShoreTel com quality monitoring For general sales questions regarding ADTRAN products and solutions contact your reseller or contact ADTRAN directly at ADTRAN Applications Engineering 1 800 615 1176 support adtran com www adtran com To become an ADTRAN reseller visit www adtran com partner to find out how to join ADTRAN s award winning partner program or dial 1 800 9ADTRAN and asked to speak to a Customer Service Representative about the ADTRAN Advantage partner program ADTRAN Product Information Part Numbers and Pricing For configuring joint solutions select from the following ShoreTel i
43. thernet interface Description WAN SIP Interface Enable v Description label opti Enable or disable this interface Selection of Auto will suto negotiste the best speed and duplex The factory Media Access Control address Check to allow MAC Address Masquerade Enable traffic shaping Outbound QoS Policy map Select an interface mode Enabies Disable Wireless Control Protocol Set to None if connecting to a Bridge with IP routing disabled IP address for this numbered interface Subnet Mask for this numbered interface Used to register this interface s IP address with a DNS Name Add a new Secondary IP Address Media Gateway IP Address Type Primary v Monitoring RTP Monitoring Define a Description for the label we chose WAN SIP Interface Enable the interface by clicking to the right of Enable making sure that the box is checked Set the Interface Mode to IP routing In the IP Settings area be sure to configure the interface as appropriate setting the Address Type IP Address Subnet Mask and Dynamic DNS 5 Click on the Apply radio button System Summary RTP traffic will flow over the selected IP address Enables RTP monitoring on this interface Connect all of the appropriate cables a T1 crossover cable between the ShoreGear T1 and the Total Access T1 interface and the
44. vision There are no members configured for this Trunk Group Verify that the Resource Selection parameter is set to Linear Hunt this is the default setting then click on the Add Members radio button this action brings up the Add Members to Trunk Group pop up window Add Members to Trunk Group Click on one or more rows to select Trunk Accounts to add as members of this trunk group Hint Use the Shift key to select ranges Add Trunk Account ID Type Supervision ndwidth com TO1 SIP SIP ShoreTel TOS ISDN ISDN Vi Add Selected Trunks Clear Selections Click to the left of the ShoreTel trunk account which was created earlier to select the ISDN trunk account Then click on the Add Selected Trunks radio button This action takes you back to the Edit Trunk Group PRP page but now you ll have the ShoreTel account listed in the Trunk Group Members section and you will get the message Account s added successfully ShoreTel 960 Stewart Drive Sunnyvale CA 94085 USA Phone 1 408 331 3300 1 877 80SHORE Fax 1 408 331 3333 www ShoreTel com 26 Trunk Group Members Below is a list of Trunk Accounts that are being used in this Trunk Group Trunk Account Type Supervision ShoreTel ISDN ISDN Outbound Call Templates Check the appropriate boxes below to enable specific outbound call templates NOTE Class of service should be used to restrict the types of call

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