ADT Security Services BHS-3000C User's Manual
Contents
1. lll RRYRe 2 The ADT Home Security System sss ees 3 DIESE EQUIPE es ccrprndons dex 2 dent cond ax taneous sd bu atodos dE Pd RR DRE URINE OR Siu S Sono alo boga METTE TETTE TTD 5 Optional Features jaca sivas eei we ec eese o at oboe Wa ae dido dots Nae xac ICE RE wa 6 The Parts of the Keypad TtTtiiSi isses 7 Status Display Standard Keypad sara ia artc ier cesa Ua yd dulcis ee bra bp ERE an Seed Pa ad RO 9 Message Window Premium Keypad oo 9 EEE CEPIT ETT 10 Usno Ue SOG dra eta quiu outed poles nad Srt UIS nua gens eDriv pM dabed enge Dt dea m PNE ve b Keypad Codes 12 Entering and Exiting 0 0 0 0 e 12 Brei uci SI TEE T TETTE TE TOT TI 1 2 EM conose barco carattere ea cra dead den balas da t REE E e AEE E EAA E E E E 12 Turning the System On cc css 13 IheFour ON Modes aueh tae pais 18 Turning the System On in Normal Mode 2 0 0 000 Res 14 Turning the System On in Motion Off Mode sssssssssssssesssee eR es 14 Turning the System On in Motion Off Instant Mode 0 ccc e 15 Turing the Systemi On in Instant MOSS sucus dua samo aaa are reti 15 Turning the System On When It Is Not Ready 0 00 000000 cece eect n 16 Turning the System Off uuuuuuuuussssssssseee ee 18 Turning the System Off When No Alarms Are in Progress 0 000 ccc ccc cece e 18 Turning the System Off and Canceling an Alarm 0 00 e 19 Turning the System Off without2. System User s Manual BHS 3000C ADT Pe There Consumer Information FCC Notice This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference with radio communications However there is no guarantee that interference will not occur in a particular installation If interference generated by this unit is suspected call ADT Customer Care at 800 445 0872 If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient the TV radio antenna Move the television or receiver away from the unit Plug the unit and the TV radio receiver into different outlets i e not on the same circuit breaker Contact ADT Security Services or an experienced TV radio technician for additional suggestions This equipment complies with FCC Rules Part 68 On the outside of this equipment is a label that contains among other information the FCC Registration Number and Ringer Equivalence Number REN for this e
3. 1 Close all of the doors and windows and make sure that the 4 message window reads READY or the READY light is lit PLZ if not see page 16 READY 20 o c3 uc IN 2 Press the ON key 3 Press the MOTION OFF key 4 Press the INSTANT key MOTION OFF The ON light turns on The Premium keypad reads ON MOTION OFF and INSTANT The Standard keypad s ON MOTION OFF and INSTANT INSTANT lights are lit Do not leave the building or open any protected windows without first turning the system off Turning the System On in Instant Mode 1 Close all of the doors and windows and make sure that the RERDS message window reads READY or the READY light is lit if not NL see page 16 N READY 2 Press the ON key 3 Press the INSTANT key The ON light turns on The Premium keypad reads ALL ON INSTANT On the Standard keypad the INSTANT light turns on INSTANT Do not leave the building open any protected windows or move in front of the motion detector without first turning the system off 1 Turning the System On When It Is Not Ready If the system is not ready to turn on you will get a not ready message This message could mean for example that one of the protected windows in your house is open If you have a Standard keypad the READY light is off If you have a Premium keypad the message window reads NOT READY If you press the ON key when the system is not ready to turn on the keypad sounds
4. for assistance If there has been a recent power failure follow these instructions CANCEL 1 If you wish to silence the keypad s beeping press the CANCEL key 2 Once power to your home is restored wait 24 hours for the battery to recharge 3 f the trouble condition returns after 24 hours the battery is not recharging properly Call ADT Customer Care at 800 445 0872 for assistance Note If the system appears to have no power the keypad does not light or respond to your commands call ADT Customer Care at 800 445 0872 for assistance 33 Communication Problem Indication What it means The system was unable to send an alarm or test signal to the ADT Customer Monitoring Center What you ll notice The keypad beeps four times per minute If you have a Premium keypad the message window reads CP TROUBLE CALL 800 445 0872 CANCEL 1 To silence the keypad s beeping press the CANCEL key i a 2 Check your telephone for a dial tone If there is no dial tone remove the dialer cable from the telephone jack This disconnects the system from the telephone line It will not be able to send an alarm signal to the ADT Customer Monitoring Centers 3 Check your telephone for a dial tone If the dial tone returns call ADT Customer Care at 800 445 0872 for assistance 4 f there is no dial tone plug the dialer cable back into the telephone jack Contact your telephone company for service Until the telephone
5. pue 9UJOU Je uleulo9J UPD no os SJ0129 9p UO I OUW Yo SuJn 9 440 NOLLOIA a qissod ji IS44 L L6 1189 9 1 JO BSCO UI SS ld 95 3414 AON39H3IN3 UO UJ91S S ay suJn A849 NO UO SI W JS S y uouM Ss1uBr 14511 NO UO uJnj 0 pea si WEIS S ay uaym sur 14511 AQV3H AV1dSI0 SNLVLS advo 3NOZ dfi dOd ped ay puepuels The Parts of the Keypad cont d uJe e ejuapiooe ue yJo uun3 01 SPO9 pedAs ua s s eui 1noqe UOINEULIOJUI 196 INO 19 U UU ssaJg pue eziuloisno 1S9 01 NOA SMO V Key 1329NV2 A849 SNOILdO peuedo si JOOP po912910ud e uaym UJJe e ue punos 0 W JS S sjonujsu sNoudo0 IdONVO 9M LNV LSNI LINVLSNI 330 peuue vua s s ay dasy pue 9UJOU Je ulewa ued noA os SJ0129 9p UO OW yo suun 9 440 NOLLOIN TH Biola le MIBIGID UO WEOIS S ay suun 9M NO MOQNIM 39 VSS3IN advo 3NOZ dN dOd pedAay wnmwoig ayg ssod j1 IS44 L L6 1189 ssa 1bB0 1d ui OUD e JO BSED UI ssaJg 9M 39110d AO9N39OH3W3 ayg ssod J IS44 L L6 1189 AoueBuJoeuue eo1pau e JO aseo UI SS ld A8y 1V2IQ3IN AON39H3W3 a qissod Ji 2s44 L L6 189 9 1 JO 9SB9 UI SS ld Ae 3Hl4 AON39H3IW3 UO SI W JS S y u ym s1yBI7 1461 NO The Parts of the Keypad cont d Status Display Standard Keypad The following diagram illustrates the functions of each of the keypad s lights Indicates either Indicates either Indicates either Zone Zone 1 statu
6. window that is protected If the door or window is opened while the system is on an alarm sounds An alarm signal is sent to an ADT Customer Monitoring Center Standard Equipment cont d Motion Detector A motion detector is mounted on the wall inside your home This sensor can detect when there is movement within its field of view If the system is on when this happens an alarm signal goes to an ADT Customer Monitoring Center Siren The siren is a small plastic box mounted inside your home When an alarm occurs the siren sounds a warning designed to frighten off intruders The siren may also sound when you use some of the system s special features Power Transformer The power transformer is plugged into an outlet near the master control panel It provides electrical power to the system If you should notice that the transformer is unplugged plug it back in immediately Telephone Jack This device connects the security system to the telephone line in your home making it possible for the system to send alarm signals to ADT s Customer Monitoring Centers It is located near the master control panel Do not remove the dialer cable from the jack unless an ADT Representative or this manual instructs you to do so ADT secured bv m Mam secured by ADT secured by ADT Yard Sign and Window Decals The highly visible yard sign and window decals warn potential intruders that your
7. 1 Can my Security Password PIC be changed Yes You can change your Security Password online at www MyADT com or by calling 800 445 0872 If you prefer to change your password by mail the same person who signed the Residential Services or Small Business Contract must send a written request to ADT before the Security Password can be changed The written request must identify the account the current Security Password the new Security Password and must include the account signer s signature You can send us this request in one of three ways 1 Scan the documents and email them to us at CustomerCare adt com 2 Fax the documents to 800 719 9511 3 Mail them to ADT Security Services Attn Customer Care Team 14200 East Exposition Avenue Aurora CO 80012 3 l m planning to go away on vacation Should notify ADT of my plans Itis a good idea to notify ADT of the dates of your departure and return However probably more important is double checking your Emergency Contacts In your absence you may want to change the call order of your contacts or add different contacts You can then change them back when you return If you list a neighbor friend or relative as an Emergency Contact be sure this person has a set of house keys and knows a Security Password If go away on vacation should give my Security Password to my neighbor who takes care of the house Itis best not to give out your Security Password Instead you can assign a
8. CHIME DOOR CHINE 3 Press the 2 key 2 4 3 Press 2 4 Then press The ENTER CODE and hold the 7 key for light blinks B three seconds The message window 4 Press 2 4 Then press reads READY DOOR and hold the 7 key for READY DOOR CHIME TEST CHINE TEST three seconds 4 Open each protected door and window Listen for the siren to blast Close the door or window 5 Open each protected door and window Listen for the siren to blast Close the door or window Walk in front of the motion detector The siren blasts each time the motion detector detects your move ments 6 Walk in front of the motion detector The siren blasts each time the motion detector detects your movements continued If the system uses four digit codes press 2 4 7 then press and hold the O key for three seconds 26 Standard Keypad 7 If you do not hear the siren blast call ADT at 800 445 0872 8 When you have finished press the CANCEL key Premium Keypad 6 If you do not hear the siren blast call ADT at 800 445 0872 7 When you have finished press the CANCEL key Testing the Smoke Detector The smoke detector can be tested without sending an alarm signal to ADT Call ADT Customer Care at 800 445 0872 for assistance Do not attempt to test the smoke detector with heat flame or canned smoke as these methods can damage the smoke detector Testing the Doors and Windows Only Thi
9. Press the OPTIONS key until the message window reads DOOR CHIME 3 Enter your keypad code The message window reads READY DOOR CHIME 4 Open each protected door and window Listen for the keypad to beep 5 If you do not hear the keypad beep note the zone number and call Customer Care at 800 445 0872 6 When you have finished testing end the test by repeating steps 2 and 3 Note The keypad does not beep if the chime feature has been turned off by the installer 28 Testing with Not Ready Zones If the system is not ready to test the message window reads NOT READY or the READY light is off Do the following OPTIONS Standard Keypad 1 Press the OPTIONS key CALL 800 445 0672 2 Press the 7 key 3 Observe which zone number is displayed This is the zone that is not ready 4 Refer to the Pop Up Zone Card to verify the location of the zone 5 If the zone is a door or window make sure that it is securely closed 6 If the READY light turns on conduct the test 7 If the READY light does not turn on call Customer Care at 800 445 0872 for assistance 29 Premium Keypad 1 Observe which zone number is displayed This is the zone that is not ready 2 Refer to the Pop Up Zone Card to verify the location of the zone 3 f the zone is a door or window make sure that it is securely closed 4 f the message window now reads READY conduct the
10. Ree t odii da 37 Call ON e e 4 N E TEE EE EEEE EEE E EE E EEEE EET 34 repe qe o 11011 aes aem sirarne rE er ues wan etaed n Pape C qu te NET FE End o Keypad Not Working Speaker Clicks RR I I 37 RF Interference Indication o 34 Cleaning the Smoke Detector asus unse ee ehe ee 38 If You Trigger an Alarm While Cleaning the Detector 000 0 n nee nes 38 Service the Detector Every Two YealS 6 cece ees 39 Setting the Clock 0 0 0c ccc RI 39 Emergency Evacuation Plans llli lille 39 Questions and Answers as 41 General Use of the System 0 sbi a cece can eee qae a ka acera baa pac pad aa ee Ea wa adds 41 Security Passwords and Keypad Codes o 42 Alarmne ana EMerdenci s esssrarsrdrsada recortar qax E RRQR ORPPIITDARSEESUE AD EE saltar 43 Emergency COMAC eener nee RAE ob EEEN UTEE EPE ESENE PEEKE er VD sos 43 Financial QUESTIONS eenas a eeni ete ee nE EEEE E EEE aa na ed o a aco Rae nen 44 Repairs and Upgrades 0 nce n Ab POO Mea VOU CSO NOE NETTO TT ates manure BR os 45 Warranty Information oc o con eee 45 Important Notices hrs 46 IM AO NEL teen ee eee caveaueeese concn deta dea 46 BIE a ee ee en Ba ee ee ee 46 MO pc PP TAEEMMT 46 PUA SUNS eS oo ee Te rH P reb ED I Mast xi Up Ud oe nae 46 SIACP OTCGompbliantsystem OTIO Essa aoi i o REOR RO dem Ra dre dar creais ee 46 Welcome Thank you for choosing an ADT security
11. an error tone and the system does not turn on To make the system ready to arm and turn it on do the following Premium Keypad NEW CODE 1 Observe the number displayed in the message window This is the zone that ALAR R CANCELED BYPASS CALL 800 445 0672_ needs to be corrected before 2 Press the 7 key the system will turn on There may be more than one if so the numbers are shown one 3 Observe which zone light ata time blinks for the next five seconds This is the zone that needs to be corrected before the system will turn on There may be more than one 4 Refer to the Pop Up Zone Refer to the Pop Up Zone Card to verify the zone s Card to verify the zone s location location 5 f the zone is a door or If the zone is a door or window make sure that it is window make sure that it is securely closed securely closed 6 If the READY light illuminates turn the system on 4 If the message window reads READY turn the system on continued 16 Standard Keypad 7 If the READY light does not turn on see the Frequently Asked Questions at www MyADT com or call Customer Care at 800 445 0872 for further assistance in correcting the not ready condition 8 To turn the system on you must first turn off the zone that is not ready to arm Press the OPTIONS key OPTIONS OPTIONS BSPHS5 ENTER ZONE 9 Press the 1 key 10 Enter the number of the
12. home is protected by an ADT security system You will be provided with a yard sign and window decals Optional Equipment Smoke Heat Detector This device detects both smoke and dangerously high temperatures Itis mounted in a central location of the house on the ceiling Smoke heat detectors are not available for commercial installations Heat Sensor The heat sensor detects when the temperature nearby is dangerously high It is mounted in a central location of the house on the ceiling Heat sensors are not available for commercial installations I Glass Break Detector This small detector is mounted near any large expanse of glass e g a window or door in your home It detects the sound waves produced by breaking glass triggering the alarm system 7 Smart Key Wireless Remote The Smart Key Wireless Remote is a small remote control device that allows you to turn the system on and off remotely It also performs other specialized functions such as triggering an emergency alarm Virtual Keypad The optional virtual keypad allows you to control the security system from any touch tone telephone whether you are at home or across the country You can check the system s status while on vacation or trigger an emergency alarm from your bedroom The virtual keypad is also a helpful feature for visually impaired users who may have difficulty using a traditional keypad
13. system We appreciate your business To get the most from the easy to use ADT security system please take the time to read this manual It describes the components of the system and tells you how to use the keypad It also tells you what to do in the event of an alarm Please also be sure to read your Customer Emergenoy Information Schedule so that you will have a clear understanding of ADT procedures should you experience an alarm event Important Note Although the system installed in your home may feature components that display a name other than ADT rest assured that your monitoring service is being provided by ADT If you have any questions about the security system visit www MyADT com or call the ADT Customer Care team at 800 445 0872 We are here to assist you 24 hours a day seven days a week If you have any questions about the ADT Security System visit www MyADT com or call the ADT Customer Care team at 800 445 0872 We are here to assist you 24 hours a day seven days a week How to Avoid False Alarms Numerous false alarms can affect the quality of your monitoring service They can also result in fines from your local municipality To avoid false alarms follow these simple tips Besure that everyone at your protected location knows how to use the alarm system Everyone should know a Security Password formerly known as a Master Code Word or Personal Identification Code PIC as well as a keypad cod
14. test the system s siren and transmission Ve eae EAER Standard Keypad w Premium Keypad Press the OPTIONS key 1 Press the OPTIONS key OPTIONS OPTIONS until the message win dow reads TEST ENTER CODE 2 Press the 5 key TEST ENTER CODE The ENTER CODE light blinks Enter your keypad code Enter your keypad code A test signal is sent to The display reads TEST ADT If it is received the CODE Adeste iS Se TO siren sounds briefly The ADT If it is received the keypad may also beep siren sounds briefly The All zone lights blink keypad may also beep lf you do not hear the If you do not hear the beep or blast and the beep or blast and the TROUBLE light turns keypad message window on the test failed Call reads CP TROUBLE 800 445 0872 up the test failed Call 800 445 0872 Zo Testing All Burglary Sensors This test helps to ensure that the system s burglary sensors are working properly No alarm signal is sent to ADT s Customer Monitoring Centers 4 e e if ex EE Standard Keypad u Premium Keypad 1 Make sure there is REIN 1 Make sure there is nothing moving near nothing moving near the motion detector and the motion detector that the READY light is and that the message on If itis not see page window reads READY 29 If it does not see page 29 2 Press the OPTIONS key 2 Press the OPTIONS OPTIONS OPTIONS key until the message window reads DOOR
15. the telecommunications company cause to request the user to disconnect the equipment For their own protection users should ensure that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system If present are connected together This precaution may be particularly important in rural areas Caution Users should not attempt to make such connections themselves but should contact the appropriate electric inspection authority or electrician as appropriate NOTICE The Ringer Equivalence Number REN assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices does not exceed five This Class B digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe B est conforme a la norme NMB 003 du Canada Visit www MyADT ca or contact ADT Customer Care at 800 ADT ASAP 800 238 2727 for information on obtaining service or repairs Certification Number 1140 10954A Table of Contents Consumer Information iilllsee n i gi euo ee ee ee ee ee E E ee Inge 72 e EEE E PTE EE T E T C TUUTEL DIE CEERFONEEEREN EN ER ERIT Ill o os es duce E EENE eee eyed eens ETEN S EE PIE EREISCHEFERIRIENE dx 1 How to Avoid False Alarms
16. 3 Warranty Information This manual does not create any additional expressed or implied warranties 45 Important Notices UL Information This system is capable of providing either Grade A or Grade B service for residential burglary If configured to Grade B performance of a weekly test as indicated in this manual is necessary Contact ADT for more details on your particular installation Accessories that do not bear the UL mark have not been investigated with this system by Underwriters L aboratories Inc DSL Service If you convert your telephone line to a high speed data format like DSL it could affect the ability of the security system to transmit signals to the ADT Customer Monitoring Centers If you have switched to such a service you should immediate ly conduct the Siren and Transmission Test described on page 25 If the test is not successful call ADT Customer Care at 800 445 0872 ADT may need to installa filter provided by your DSL company to restore communication However because of the nature of DSL service you should be aware that even with this filter installed the system will not be able to communicate with an ADT Customer Monitoring Center anytime that your telephone is in use or off the hook Alarm Permits Your local municipality may require you to obtain an alarm permit before you can operate the ADT security system Please contact your city or county police department to determine the requirements in your
17. 89653 VA 11 7348 11 7345 11 7354 WA ADTLLL881DO 11824 N Creek Pkwy 105 Bothell WA 9801 1 WV 049758 02012 ADT LLC dba ADT Security Services All rights reserved ADT the ADT logo 800 ADT ASAP and the product service names listed in this docu ment are marks and or registered marks Unauthorized use is strictly prohibited MS 15019511 47 Notes Notes Notes Notes Notes Notes Notes Notes Notes If you have any questions about the ADT Security System visit www MyADT com or call the ADT Customer Care team at 800 445 0872 We are here to answer your questions 24 hours a day seven days a week 2012 Honeywell International Inc K9866 Rev A 10 12
18. Canceling an Alarm llssssssssssessss nennen 19 What to Do in an Actual Emergency o 19 Turning the System Off after an Alarm Occurs in Your Absence sss eese 20 System Options leeeeeee haa 21 wie e DAt A TREE 21 TUE Door ChImie OD or O ed x pear e eder dto nex nas 22 VERA I MOTTO as ee een ee RE RT een ee 22 Create an Additional Keypad Code 0 ccc cece ees 23 Delete a Keypad Code cee ees 24 Yem TeS arai deep dul acea ua aber dra de vA Le pw pae ide qu dca dS 25 DEN T aor o a Een ARD UE ROREM oT EIE 25 Tess B rglary S po en a a IIA 26 Testing the Smoke Detector 2 Testing the Doors and Windows Only 2 00 eee 24 Testing iia Not Ready LONGS sees suma ernennen een eric irc 29 Using GoTo Optional Feature 2 2 2 2 con I 30 Trouble Messages cece ec en eens 31 Staite IK Cy ae A att T TET TETTE T Pa Nene od be se aerated ane aoe 24 cnt een ee nd EE rer 31 NO AGC Fower ICAO ie caeciontas ana redes ee Da a ee ee PIT ner 32 Low Battery InalostlOFi usse erede a ae De en a ur acc D aene doe e a om CR TR EC du ed oda i 99 Communication Problem INdICAatION ooooooocooooco e ees 34 Line Cutindication Optional Feature LL ob re RE BR RR IF RR RE reta teamed aue ete teens 3b Upload Download Falle ses dresden boone pierit EA area CEPIT Re rr BEC E f RA RR 36 Zone OBIIT E o A unk neosniee aa ebbe ES TDI 95 Component Failure lNdicatiON s suadente adici cod racio at ul YR oen eaa
19. Optional Equipment cont d Q CARBON MONOXIDE DETECTOR Carbon Monoxide Detector This device detects carbon monoxide an odorless poisonous gas Improperly maintained appliances such as hot water heaters can produce carbon monoxide Optional Features The optional Pager Latchkey feature notifies you that your children have arrived home safely when you are away When your child turns the system on or off you receive a page on your pager You can also receive pages for other system events like alarms or pager latchkey loss Line Cut If your telephone line is cut the optional Line Cut feature notifies you If the alarm system is on the siren sounds If the system is turned off the keypad beeps and displays a trouble message Because a line cut results in a loss of telephone service this event is not reported to an ADT Customer Monitoring Center For information about any of these products or services visit www ADT com or contact ADT Customer Care at CustomerCare adt com The Parts of the Keypad wee ejuapiooe ue yJo UN 01 SPO9 pedA9Y SMO IV INO 19 U9 USY ssaJg Ka SNOILdO A9 JAONVO pausado si JOOP pa 09 01d e usym uJe e ue punos 0 WOJS S sjonuajsu 9M LNVLSNI ayg ssod j1 FSA L L6 1189 ssoJBo0Jd ui WI e JO 9seo UI ssaJg 9M 39110d AO9N395H3W3 ayg ssod j1 FSA L L6 1189 o9u9a6B 1au9 eo1pau e JO asen ul ssald A8y 1V2IQ3IN AON39H3W3 paue vua s s ay dae
20. Press the ON key MOTION OFF MODE Press the ON and MOTION OFF keys MOTION OFF INSTANT MODE Press the ON MOTION OFF and INSTANT keys INSTANT MODE Press the ON and INSTANT keys Turning the System On in Normal Mode 1 Close all of the doors and windows and make sure that the message window reads READY or the READY light is lit if not see page 16 2 Press the ON key The ON light begins to blink telling you that the system is on and that the exit delay has begun The Premium keypad displays the number of seconds left in the exit delay 3 Exit promptly You must leave the building before the delay ends See page 12 to reference the exit delay time programmed by your ADT Installation Technician If the ON light stops blinking and is steadily lit the exit delay has ended If you open a door now you will cause an alarm Turn the system off by entering your keypad code then start over Turning the System On in Motion Off Mode 1 Close all of the doors and windows and make sure that the message window reads READY or the READY light is lit if not see page 16 READY 2 Press the ON key MOTION 3 Press the MOTION OFF key You must press the MOTION OFF key OFF no more than five seconds after you press the ON key The ON light blinks The Premium keypad reads ON MOTION OFF The Standard keypad s MOTION OFF and ON lights are lit Turning the System On in Motion Off Instant Mode
21. area For more information consult your local city or county website 46 License Information AL Alabama Electronic Security Board of Licensure 7956 Vaughn Rd Montgomery 36116 334 264 9388 AK 37950 5520 Lake Otis Pkwy Anchorage AK 99507 AR E20120041 Regulated by Arkansas Bd of Private Investigators amp Private Security Agencies 1 State Po lice Plaza Dr Little Rock 72209 501 618 8600 AZ ROC 279591 CA ACO7155 974443 PPO17232 alarm company operators are licensed and regulated by the Bureau of Security Investigative Services Dept of Consumer Affairs Sacramento CA 95814 DC ECS902743 FL EFO001 121 GA LVA205265 205326 205572 205679 205878 LVU405673 004349 HI CT 32297 IL 124001792 LAF1639 F1407 F1640 MA 172C MI 3601206258 5103208 4182 Pier North Dr Ste D Flint MI 48504 MN TS650251 NC 7535P2 7561P2 7562P10 7563P7 7565P1 7566P9 Alarm Systems Licensing Bd 1631 Midtown PI Ste 104 Raleigh 27609 919 875 361 1 NM 374838 NV 0077105 NY 12000305615 Licensed by NYS Dept of State OH 50 18 0018 50 25 0023 50 29 0003 50 3 1 0014 50 48 0008 50 50 0005 50 76 0006 50 89 0016 53 89 1726 OK 1995 OR 196560 PA Pennsylvania Home Improvement Contractor Registration Number PAO90797 RI 35683 TN ACC 1688 1689 1690 1691 1692 1693 1694 1695 1696 TX B1 7944 140 Heimer Rd Ste 100 San Antonio TX 78232 Texas Private Security Bureau 5805 N Lamar Blvd Austin 78752 UT 82
22. assign a new keypad code Standard Keypad 1 Press the OPTIONS key OPTIONS AUXILIARY CODES 2 Press the 3 key ENTER MASTER The ENTER CODE CODE light blinks AUX CODE 3 Enter your keypad code 1 2 3 The keypad beeps The CODE RUE ENTER USER light blinks 4 Enter the number of the user to whom you want to assign a code 1 to 9 1 The keypad beeps The ENTER CODE light blinks b Enter the new code The keypad beeps 6 Test the new code by turning the system on then using the code to turn the system off 29 Premium Keypad 1 Press the OPTIONS key until the message window reads AUXILIARY CODES ENTER MASTER CODE 2 Enter your keypad code The keypad beeps The message window reads ENTER USER 3 Enter the number of the user to whom you want to assign a code 1 to 91 The keypad beeps The message window reads ENTER NEW CODE 4 Enter the new code The keypad beeps 5 Test the new code by turning the system on then using the code to turn the system off Delete a Keypad Code If you wish to delete a keypad code P PAD ENTER CODE E 8 OPTIONS AUX CODE OJJ CODE USER NUMBER 1 Press the OPTIONS key 2 Press the 3 key The ENTER CODE light blinks 3 Enter your keypad code The keypad beeps The ENTER USER light blinks 4 Enter the number of the user whose code you wish to delete The keypad beeps The ENTER CODE l
23. building s occupants and safely evacuate the building 2 Do not use the telephone except to call 9 1 1 If you do use the phone ADT personnel may not be able to contact you If you are trying to make a telephone call while another alarm is triggered the system will disconnect your call to send the alarm signal If this continues you may need to turn the system off to use the telephone 3 If this is a medical or police emergency wait for ADT to call you Explain the emergency to the ADT Customer Monitoring Representative If you do not answer the telephone ADT will try to contact the appropriate emergency agency unless you have given other instructions T9 Turning the System Off after an Alarm Occurs in Your Absence If there was an alarm at your house while you were away and the sirens are no longer sounding O Enter the building through a designated entry door The ON light blinks The sirens and speakers are silent The Premium keypad shows the numbers of the zones in alarm and Its message window reads ALARM 2 Enter your keypad code to turn the system off The keypad beeps once every three seconds The keypad shows the numbers of the zones that were in alarm The Premium keypad reads ALARM MEMORY 3 Refer to the Pop Up Zone Card located behind the alarm panel to verify the location of the zones that were in alarm CANCEL 4 To silence the keypad s beeping and clear alarm memory press
24. commends that you call 9 1 1 before pressing the emergency key This gives you the fastest access to emergenoy services The following table shows the purpose of each key and what happens when it is pressed Depending upon how the system is programmed you may need to press the emergenoy key twice within three seconds to signal an emergency alarm W a If you press an emergency key by accident you can cancel the alarm by pressing the CANCEL key and entering your The siren sounds and a signal is sent to an ADT Customer Monitoring Center CMC ADT calls the fire department and then calls you to verify the alarm this procedure may vary in some jurisdictions The keypad beeps and a signal is sent to an ADT CMC ADT calls you to verify the alarm If for any reason you do not answer the call ADT calls your local emergency response agency The siren sounds and a signal is sent to an ADT CMC ADT calls you to verify the alarm If for any reason you do not answer the call ADT calls your local emergency response agency keypad code for more information about canceling alarms see page 18 10 Using the Keypad The ADT security system in your home may have a Standard keypad or a Premium keypad Both types of keypads can be used to turn the system on or off or to test or customize it For some procedures the keypads commands are slightly different In those cases this manual contains two sets of instructions li
25. e If you cause an alarm accidentally cancel it by entering your keypad code and pressing the CANCEL key see page 18 Test the system weekly by following the instructions beginning on page 26 If you discover any problems promptly notify ADT Customer Care at 800 445 0872 If the alarm sounded and you do not know why it happened contact ADT Customer Care immediately You may also review the system s alarm history at www MyADT com If you are going to do any kind of work at your home that will create a large amount of dust such as fumigation or home remodeling completely cover the system s motion detectors and smoke heat detectors Be sure to remove the covers when you are finished If you know that the motion detector is causing false alarms you can still turn the system on while leaving the motion detector turned off See the instructions on page 14 Turning the System On in Motion Off Mode Promptly notify ADT Customer Care at 800 445 0872 so that we may correct the problem If you adopt an indoor pet after the system is installed contact the ADT Customer Care team to let us know The system s motion detector may need to be adjusted so that your pet does not cause a false alarm Motion detectors can detect the movement of balloons plants curtains and other common household objects Be sure that air currents cannot move these items into the area covered by the motion detector Notify ADT before you sell or re
26. er your home an alarm may sound Entry Delay When you enter your home while the security system is on the keypad beeps This beeping reminds you to turn the system off You must enter your keypad code before the beeping stops If you do not an alarm is triggered Entry Delay Time Exit Delay When you turn the system on in normal mode you must exit the building and close the door before the exit delay ends Once that delay has ended you will trigger an alarm if you open a protected door or window or move past a motion detector Exit Delay Time Note The length of the system s entry and exit delays can be adjusted within certain limits If you find it difficult to enter or exit your home before the delay ends contact ADT Customer Care at 800 445 0872 to have it changed 12 Turning the System On The Four On Modes You can arm the ADT security system using four different modes 1 Normal mode 2 Motion Off mode 3 Motion Off Instant mode 4 Instant mode The illustration below helps you choose which mode to use Everyone is leaving the house Someone it could be a pet is staying at home If Someone might walk in front of the motion detector And Someone might open a protected door If Someone might walk in front of the motion detector And No one willopen a protected door If No one will walk in front of the motion detector And No one will open a protected door NORMAL MODE
27. ight blinks Do notenter the keypad code Instead press the CANCEL key The keypad beeps Test that the code has been deleted by attempting to turn the system on and off using the deleted code OPTIONS AUXILIARY CODES ENTER MASTER CODE USER NUMBER 24 Premium Keypad 1 Press the OPTIONS key until the message window reads AUXILIARY CODES ENTER MASTER CODE Enter your keypad code The keypad beeps The message window reads ENTER USER Enter the number of the user whose code you wish to delete The keypad beeps The window reads ENTER NEW CODE Do not enter the keypad code Instead press the CANCEL key The keypad beeps Test that the code has been deleted by attempting to turn the system on and off using the deleted code System Testing You can test the components of the system the sirens the telephone hookup and the sensors without causing a false alarm This section describes how you can be sure that the system is functioning properly Important Notice Test Monthly Your Residential Services Contract or Small Business Contract requires you to conduct these tests at least once a month Weekly testing is recommended Siren and Transmission Test This test helps to ensure that the system s siren is working properly and that the system is able to send an alarm signal to ADT s Customer Monitoring Centers You will not receive a call from ADT To
28. ith advance notice Otherwise they will notify you as soon as possible The telephone company will also advise you of changes in its facilities equipment operations or procedures that could affect the operation of your equipment allowing you the opportunity to maintain uninterrupted service You will also be advised of your right to file a complaint with the FCC This equipment must not be used on party lines or coin operated phone lines FCC Registration C2D MUL 355 16 AL E Ringer Equivalence Number O 5B Industry Canada NOTICE The Industry Canada label identifies certified equipment This certification means that the equipment meets certain telecommunications network protective operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements documents The Department does not guarantee the equipment will operate to the user s satisfaction Before installing this equipment users should ensure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must be installed using an acceptable method of connection The customer should be aware that compliance with the above conditions may not prevent the degradation of service in some situations Repairs to certified equipment should be coordinated by a representative designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give
29. k it adjusts Itself automatically every few months Emergency Evacuation Plans An emergency evacuation plan helps to ensure that you and your family escape from your home safely in the event of a fire Use these guidelines from the National Fire Protection Association to prepare your own emergency evacuation plan 1 Draw up a floor plan of your building like the one shown Show any part of the building the windows doors rooftops that can be used as an escape route 39 Find at least two ways to escape from each room One will be the door leading to the normal exit Another may be a window that opens easily If the window is far above the ground you may need to install an escape ladder nearby Identify a place outdoors where everyone will meet after leaving the building 2 Review the escape plan with everyone who lives in your home and practice escape procedures 3 To increase the time you will have to escape a fire sleep with your bedroom door closed If you suspect a fire touch the door Do not open the door if it feels hot If it does not brace your shoulder against the door and open it slowly Be ready to slam the door if smoke or heat rushes in Leave the building quickly and call the fire department from a neighbor s telephone or from your cellular telephone In the event of a fire the best way to ensure the safety of your family or employees is to get the earliest possible warning This is best achieved by instal
30. ke those shown below If you are using a Standard keypad follow the instructions on the left If you are using a Premium keypad follow the instructions on the right If the keypad looks like this If the keypad looks like one of these Follow the instructions for the Standard keypad Follow the instructions for the Premium keypad 1 Observe the number displayed in the message window This is the OPTIONS 1 Press the OPTIONS key zone that is not ready there may CANCELED BYPASS CALL 800 445 0672 be more than one 2 p he7 k HE 2 Refer to the Pop up Zone Card to nm zone 1 Font Dog verify the location of the zone 11 Keypad Codes When the system is installed you select a three or four digit code number that you will use to arm and disarm the system This is your keypad code You can also create a separate keypad code for anyone who needs access to your home see page 23 for more information You can change your keypad code and add or delete additional codes whenever you like using the keypad If you have questions about programming using or changing your keypad code you can contact ADT s Customer Care team at CustomerCare adt com Entering and Exiting Designated Doors The designated entry exit doors are those doors that you must use to enter and leave your home while the system is on These doors may be equipped with the door sensors described on page 3 If you use a different door to ent
31. l source The backup battery recharges for the next 24 hours IF you have power to your home check the power transformer to ensure that it is properly plugged in see page 4 for more information about the power transformer If this solves the problem stop Otherwise continue to the next step Check the breaker box If any breakers are in the OFF position move the breaker switch to ON If this solves the problem stop Otherwise continue to the next step Look for a ground fault circuit interrupter GFCI on the outlet or on a nearby outlet The GFCI should look similar to the one shown in the picture If the red reset button juts out from the outlet push it back into place If this solves the problem stop Otherwise continue to the next step Unplug the power transformer It may be screwed in place if so remove the screw Plug a small appliance into the outlet to verify the outlet is working properly If it is continue to the next step If the outlet is not working properly contact an electrician to repair it Use an extension cord to plug the system s power transformer into another outlet until the faulty one is repaired If none of these steps resolves the problem call ADT Customer Care at 800 445 0872 Da Low Battery Indication What it means The system s backup battery is low If there has not been a power outage at your home recently call ADT Customer Care at 800 ADT ASAP 800 238 2727
32. ling fire detection equipment in all rooms and areas of the protected premises This includes A smoke detector installed outside of each bedroom Heat or smoke detectors in the living room dining room kitchen hallways attic furnace room closets utility and storage rooms breakroom basement and garage This equipment should be installed in accordance with the National Fire Protection Association s Standard 72 For additional information write National Fire Protection Association 1 Battery March Park Quincy MA 02269 Or visit www nfpa org California residents may also write California State Fire Marshal 7171 Bowling Drive Suite 600 Sacramento CA 95823 Or visit www osfm fire ca gov Note There is a communicator delay of 30 seconds built into this control panel It can be removed or increased to a total delay of 45 seconds Discuss this option with your ADT Installation Technician to determine what will work best in your home 40 Questions and Answers Visit the Frequently Asked Questions page of www MyADT com for more answers to the questions you may have about the ADT security system General Use of the System How can avoid false alarms Take a look at the tips on page 2 If you have any further questions you can visit the False Alarm Reduction page on ADT com www ADT com home security learning center security topics false alarm reduction 2 Dol need an alar
33. m permit Alarm permit ordinances vary from area to area Please contact your local emergency response agencies or your city or county government to determine whether a permit is required in your area It is generally your responsibility to obtain the permit pay any associated fees and inform ADT of your permit number In some jurisdictions however ADT must obtain and submit the permit application for you and will then bill you for the permit and processing fees If a permit is required in your area and you do not have one emergency agencies may choose not to respond to an alarm at your home or business In addition false alarm fines are generally much higher for systems lacking permits 3 How often should test the system You should test the system at least once a month Follow the test instructions beginning on page 25 of this manual Important Notice Test Monthly Your Residential Services Contract or Small Business Contract requires you to conduct these tests at east once a month Weekly testing is recommended 4 Should clean the smoke heat detector Yes Follow the instructions on page 38 5 What happens if add DSL Digital Subscriber Line service to my home Converting your telephone line to a high speed data format like DSL can affect the ability of the system to report alarm conditions to ADT s Customer Monitoring Centers See page 46 for more information 41 Security Passwords and Keypad Codes
34. n individual Security Password for your neighbor to use see the instructions on page 23 You can also create an additional password by calling ADT Customer Care at 800 445 0872 Be sure to give your Emergency Contact s a telephone number where you can be reached while you are away 42 Alarms and Emergencies 1 If there is an alarm does the system reset Yes As long as there are no additional alarms after the system stops sounding the system resets itself approxi mately five minutes later However if a fire alarm is activated the siren will sound continuously until you enter your keypad code 2 What happens if my telephone line is cut If you purchased the optional Line Cut feature the siren sounds or the keypad beeps within about a minute of the time the line was cut The system can still sound an audible alarm but ADT s Customer Monitoring Centers will not receive an alarm signal until the line is restored You can also equip the system with an optional backup device designed to send a signal if your telephone service Is interrupted Contact ADT Customer Care at 800 445 0872 for more information 3 If the power goes out at my house will the alarm system still work Yes The system has a battery that can provide backup power for up to four hours Once the electrical power to your home is restored the battery will recharge automatically Like all batteries this battery will eventually need to be replaced The system batte
35. ng the System Off and Canceling an Alarm Should you cause an alarm accidentally N o Sq 1 Enter through a designated entry door The siren sounds and the ON light blinks The Premium keypad s message window reads ALARM The Standard keypad s ON light blinks L 2 Enter your keypad code The Premium keypad s message window reads ALARM MEMORY CODE 3 Press the CANCEL key you must press the CANCEL key within 20 seconds of entering your code The keypad beeps CANCEL You will not receive a call from ADT The Premium keypad s message window reads ALARM CANCELED Note If you press the CANCEL key before entering your code the result is the same 18 Turning the System Off Without Canceling an Alarm zq dh a 1 Enter the building through a designated entry door The Premium keypad s message window reads ALARM The siren sounds and the ON light is lit L 2 Enter your keypad code The keypad beeps Wait for ADT to call Be prepared to give the ADT Customer Monitoring Representative CODE your verbal Security Password Do not use the telephone if you intend to cancel the alarm If your telephone line is busy ADT may dispatch emergency personnel to your home which could result in a false alarm fine What to Do in an Actual Emergency If the security system is sounding an alarm and there is an actual emergency in progress 1 Leave the system on If the emergency is a fire quickly notify the
36. not ready zone which is the number of the illuminated light you observed in step 3 ZONE NUMBER ZONE NUMBER CAUTION If you bypass a zone it will not be protected The keypad beeps The READY and BYPASS lights turn on 11 Turn the system on 17 Premium Keypad NEW CODE 5 If the message window reads NOT READY see the Frequently Asked Questions at www MyADT com or call Customer Care at 800 445 0872 for further assistance in correcting the notready condition Io turn the system on you must first turn off the zone that is not ready to arm Press the OPTIONS key until the message window reads BYPASS ENTER ZONE Enter the number of the not ready zone which is the same number that appeared in the message window CAUTION If you bypass a zone it will not be protected The keypad beeps The message window reads READY BYPASS and the number of the bypassed zone is momentarily displayed 8 Turn the system on Turning the System Off Turning the System Off When No Alarms Are in Progress e 1 Enter through a designated entry door The keypad sounds a tone to remind you to turn the system off The ON light blinks 2 Turn the system off by entering your keypad code To prevent an alarm you must enter your code before the entry delay ends See page 12 to reference the Entry Delay Time CODE programmed in your system Once the system is off the ON light goes out Turni
37. nt out your home so that we can arrange to move your service to your new home as well as instruct the new residents at your current home on how to use the system You can find out more about our Mover s program at www MyADT com 10 Take care when cooking or lighting a fire in the fireplace Excessive smoke from these activities can trigger a false fire alarm signal The ADT Home Security System Standard Equipment Master Control Panel The master control panel is housed in a metal box It is typically mounted in an out of the way location such as a closet The master control panel processes the information sent to it by the system s sensors and keypad It also contains a battery that allows the system to operate during a power failure When an alarm occurs the master control panel sends a message over the telephone line to an ADT Customer Monitoring Center Do not open the master control panel unless an ADT Representative instructs you to do so Keypad Premium Style Shown The keypad is mounted on the wall near either an entry or exit door You can use it to arm and disarm the system and to change other system options Your keypads may be either a Premium or Standard style see page 7 You can also use the keypad s emergency panic buttons to signal a fire medical or police emergency see page 10 for more information Door Window Sensors One sensor is placed in or on the frame and body of each door or
38. quipment If requested provide this information to your telephone company This equipment is equipped with a USOC RJ3 1X connector This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack RJ3 1X that is Part 68 compliant The REN is used to determine the quantity of devices you may connect to your telephone line and still have all devices ring when your number is called In most but not all areas the sum of the RENs of all devices should not exceed five To be certain of the maximum number of devices you may connect to your line as determined by the REN you should call your local telephone company Should you experience trouble with the telephone lines disconnect the equipment from the line to determine the source of the trouble If it is determined that the equipment is malfunctioning discontinue its use until the malfunction has been corrected Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telephone company cause to request the user to disconnect the equipment If you experience trouble with this equipment please contact ADT Customer Care at 800 445 0872 for information on obtaining service or repairs or visit the Frequently Asked Questions section of www MyADT com Should this equipment cause harm to the telephone network the telephone company may temporarily discontinue your service If possible they will provide you w
39. ring and repair services you receive Also ADT will bill you once a year for the property tax assessed by your local taxing authority This tax is generally less than 15 5 Dol pay for service calls and repairs Repair service during the first 90 days is offered free of charge After the first 90 days we charge for labor If you prefer you can purchase a service plan from ADT that will provide you with free repairs beyond the first 90 days Normal service hours are 8 a m to b p m Monday through Friday A premium rate is charged for service calls on weekends holidays or after business hours 44 Repairs and Upgrades 1 Can make an appointment for a service call Our service center schedules service calls for the morning or afternoon of a specific day Morning service calls occur between 8 a m and noon Afternoon calls occur between noon and 5 p m 2 Canl have additional equipment installed at a later date Yes additional equipment may be installed You will be charged for the installation and for the service call If you choose to have the equipment installed initially however you will not be charged for a service call You can learn more about the wide variety of additional equipment that is available at www ADT com Additional Questions If you have other questions about the system please contact Customer Care at 800 445 0872 or write ADT Security Services Attn Customer Care Team 8880 Esters Blvd Irving TX 7 506
40. rn on while the chime feature is on Premium Keypad NEW CODE OPTIONS 1 Press the OPTIONS key until the message DDORCHIRE window reads DOOR T CHIME ENTER CODE ENTER CODE 2 Enter your keypad code 1 The keypad beeps The CODE message window reads READY DOOR CHIME Note If you turn the door chime on and the keypad does not beep the chime feature may have been turned off at installation To have the feature turned on please call Customer Care for assistance View Alarm Memory You can use alarm memory to determine which zones have recently been in alarm OPTIONS Standard Keypad 1 Press the OPTIONS key 2 Press the 4 key The ENTER CODE light blinks 3 Enter your keypad code The keypad beeps The lights of the zones that were last in alarm blink Premium Keypad 1 Press the OPTIONS OPTIONS l key until the message window reads ALARM ALARN MENDRI MEMORY ENTER CODE ENTER CODE 2 Enter your keypad code The keypad beeps The CODE message window shows which zones were in alarm 22 Create an Additional Keypad Code You can assign different keypad codes to the members of your family or to people who need temporary access to your home Housekeepers guests and house sitters can all be given their own keypad codes You can assign as many as 9 1 codes but for your security you should limit the number of codes you assign and delete any that are not in use To
41. ry has a one year warranty You may replace the battery yourself or have ADT schedule a service call For battery replacement instructions visit www MyADT com or call ADT Customer Care at 800 445 0872 Emergency Contacts 1 Whom should list as an Emergency Contact You should list people who live fairly close to you and who usually know where you are and how to contact you Ideally at least one of your contacts should have keys to your house and permission to authorize service in your absence You can change your list of Emergency Contacts online at www MyADT com or by calling Customer Care at 800 445 0872 2 What should I tell my Emergency Contacts First of all be sure to tell them that they are one of your Emergenoy Contacts Tell them that after the emergency agencies are notified ADT may attempt to reach them when there is an alarm at your house Discuss the actions that you would like them to take if this happens You should also tell your Emergency Contacts if they have your permission to authorize service of the system in your absence On occasion representatives of an emergency agency may ask your Emergenoy Contact to meet them at the house with the house keys Emergency Contacts however should never attempt to investigate an alarm independent of the authorities 3 How do change my Emergency Contacts Login to www MyADT com and go to the My Alarm tab or call ADT Customer Care Be prepared to provide your Security Pass
42. s or Zone 2 status or 3 status or one or the system is in the system is in more zones have Instant mode Motion Off mode been bypassed Indicates either Zone 4 status or it Is time to enter a Lights when the keypad code system is on Indicates either Zone 8 status or it Is time to enter a Lights when the user number system is ready Indicates either Indicates either Indicates either to turman Zone 5 status or Zone 6 status or Zone 7 status or power loss chime is on the system may need service Message Window Premium Keypad The premium keypad communicates with you by lighting the appropriate words and phrases in the message window The words that compose the message may appear on different lines or be separated by other words For example if you were to change your keypad code you would see the following message in the window NL LL I pm am L ENTER NEW CODE The words ENTER and NEW CODE are lit This means that the system is ready for you to enter a new keypad code Emergency Keys If you are home when a police medical or fire emergency arises you can alert an ADT Customer Monitoring Center of your situation with the single press of an emergency key The system does not need to be on Not all emergency buttons are available to all commercial customers Call 9 1 1 First If your community provides 9 1 1 emergency service and you are able to reach a telephone during the emergency ADT re
43. s test identifies whether the sensors on your home s protected doors and windows are operating properly You may prefer to conduct this test if you find it distracting to hear the siren blast each time you pass the motion detector while testing the system No alarm signals are sent to ADT s Customer Monitoring Centers To test the system s door and window sensors follow the instructions on the next page Note If the system s chime feature is on skip steps 2 3 and 4 of the Standard keypad instructions or steps 2 and 3 of the Premium keypad instructions When the chime feature is on the keypad beeps if a protected door or window is opened while the system is off 2 REES c N POWER CHIME TROUBLE ENTER USER ces DEE CODE 2 Press the OPTIONS key 3 Press the 2 key 4 Enter your keypad code 7 When you have finished Standard Keypad 1 Close all doors and win dows Make sure that the READY light is on If it is not see page 29 OPTIONS DOOR CHINE L1 L2 3 CODE READS DOOR Life The READY and the CHIME lights turn on 5 Open each protected door and window Listen for the keypad to beep 6 If you do not hear the keypad beep note the zone number and call Customer Care at 800 445 0872 testing end the test by repeating steps 2 3 and 4 DEE CODE Premium Keypad 1 Close all doors and windows Make sure the message window reads READY If it does not see page 29 2
44. service is repaired no alarm signals will be sent to ADT However the system should still work within your home For your protection it is very important that you resolve this problem quickly 34 Line Cut Indication Optional Feature What it means The telephone service to the security system has been interrupted The system cannot send an alarm signal to ADT s Customer Monitoring Centers What you ll notice Less than one minute after the line cut occurs the siren sounds or the keypad beeps depending on whether the system is on or off CANCEL 1 To silence the keypad s beeping press the CANCEL key 2 If the siren is sounding silence it by entering your keypad code 3 Check your telephone for a dial tone If there is no telephone service contact your telephone company 4 f there is a dial tone ensure that the system s telephone cable is securely plugged into the telephone Jack If it is not plug it in 5 If the cable is plugged in call the ADT Customer Monitoring team at 800 445 0872 We are available to help you 24 hours a day seven days a week 30 Upload Download Failure A problem occurred when ADT attempted to change or read the system s programming over the telephone line Call ADT Customer Care at 800 445 0872 for assistance Zone Trouble Indication What it means A trouble indication on a zone condition would arise if for example the smoke detector is dirty or in need of adju
45. stment It could also occur if a sensor has a defective part or a broken wire CANCEL 1 To silence the keypad s beeping press the CANCEL key 2 Wait 30 minutes for the system to reset 3 If the detector has not reset after 30 minutes the trouble message returns and the keypad beeps Call ADT Customer Care at 800 445 0872 for assistance Component Failure Indication One of the system s devices is not operating properly Call ADT Customer Care at 800 445 08 72 for assistance Call ADT Indication If you receive this trouble message call ADT Customer Care at 800 445 0872 for assistance Siren Failure Indication The system s siren is not operating properly Call ADT Customer Care at 800 445 0872 36 Keypad Not Working Speaker Clicks Should the system s keypad become inoperative the speaker sounds two short clicks every three seconds If you notice the speaker is clicking repeatedly call ADT Customer Care at 800 445 0872 to arrange to have the keypad serviced If the system has a second keypad that is operating normally you can stop the clicking sound by pressing the CANCEL key HF Interference Indication What it means A source of RF interference is too close to the receiver and the receiver is having problems receiving messages CANCEL 1 To silence the keypad s beeping press the CANCEL key 2 Try to find the source of the interference e g cell or wireless phone and turn it off Wait 30 minutes for the
46. system to reset 3 If the system has not reset after 30 minutes the trouble message returns and the keypad beeps call ADT Customer Care at 800 445 0872 Sp Cleaning the Smoke Detector If you had a smoke heat detector installed you should clean it once every three months You should also clean it if smoke or dust triggers an alarm Vacuum once every Vacuum the smoke detector vents using a crevice attachment three months Do not remove the cover If You Trigger an Alarm While Cleaning the Detector If the dust from your vacuum cleaner triggers an alarm and the siren sounds do the following 1 Enter your keypad code CODE CANCEL 2 Press the CANCEL key 3 Finish vacuuming the detector If the keypad is beeping and the message window reads TROUBLE wait 30 minutes for the system d to reset CANCEL 4 f you wish to silence the keypad s beeping for the next four hours press the CANCEL key 5 If the detector does not reset after 30 minutes the message window reads TROUBLE CALL 800 445 0872 and the keypad beeps call ADT Customer Care at 800 445 0872 38 Service the Detector Every Two Years Every two years you should contact ADT Customer Care to schedule a visit to service the smoke detector During this call ADT performs a more thorough cleaning and testing of the detector Setting the Clock The numeric display of the Premium keypad may show the time of day You do not need to set the cloc
47. test 5 If the message window still reads NOT READY call Customer Care at 800 445 0872 for assistance Trouble Messages You will get a trouble message if the system loses power if it cannot reset the smoke detector or if it cannot contact an ADT Customer Monitoring Center Standard Keypad 1 If the TROUBLE light is on press the OPTIONS key then the 9 key One of the keypad s zone lights blinks compare it to the following table rentar Tg Trecet se 2 Press the OPTIONS key and the 9 key once more One of the keypad s zone lights may blink compare it to the following table If none of the conditions exists the keypad returns to its normal state Blinking Zone LED Trouble Condition Upload Download Failure Premium Keypad 1 Observe which of the keypad s icons are lit and note any letters that may appear in the numeric display Match the keypad s message to the following table then turn to the section listed in the table s second column for further information and instructions 31 No AC Power Indication What it means The electrical power to the system has been interrupted Instead the system is drawing power from its backup battery The battery can provide power to the system for up to four hours What to do 4 If you have no power to your home wait for the electrical power to be restored Once this happens the system automatically switches back to its electrica
48. the CANCEL key 5 If you do not know what caused the alarm review the system s alarm history at www MyADT com or call ADT Customer Care at 800 445 0872 20 System Options The system has five options 1 Bypass 2 Door chime 3 Additional keypad codes 4 Alarm memory 5 Test This section describes each of these options Bypass a Zone When you bypass a zone the system ignores it Use this feature whenever you want to turn the system on but leave off a particular sensor The bypass is automatically canceled when you turn the system off To bypass a zone RE cuero Standard Keypad Premium Keypad 1 Press the OPTIONS key 1 Press the OPTIONS OPTIONS OPTIONS key until the message reads BYPASS ENTER ZONE 2 Press the 1 key 2 Enter the number of the zone you wish to 3 Enter the number of bypass The keypad the zone you wish to beeps The win bypass The keypad dow reads READY beeps The READY BYPASS The number and the BYPASS lights of the bypassed zone turn on lights momentarily 21 Turn the Door Chime On or Off When you turn the door chime on the keypad beeps if a protected door or window is opened while the system is turned off To turn the chime on or off OPTIONS CHIME CODE Standard Keypad 1 Press the OPTIONS key 2 Press the 2 key The ENTER CODE light blinks 3 Enter your keypad code The keypad beeps The READY and the CHIME lights tu
49. word and the updated information 43 Financial Questions 1 Who pays false alarm fines Because the vast majority of false alarms are outside of ADT s control we require you to be responsible for all of your false alarm fines 2 What if move within the initial term of my contract You may have your monitoring service transferred to another residence provided you are moving to an area where we offer service and you pay the applicable move charge The new owner of your home may take over the system by signing a new agreement and paying our current reprogramming fee This will release you from the remaining contract obligations If the new owner does not wish to take over the system and you do not choose to move the system you will be responsible for fulfilling the original contractual obligation 3 Will I receive a discount on my homeowner s insurance for having a security system installed Most homeowner s policies offer discounts to policy holders with security systems Contact your insurance compa ny for more information The Certificate of Security System Installation Alarm Certificate of Installation that your installer provided can be used as proof to your insurance company that the installation took place 4 What taxes do have to pay Taxes vary from region to region Most states require the collection of a sales tax on the equipment you purchase Some states require an additional service tax on the installation monito
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