Aastra VentureIP User's Manual
Contents
1. number card Ethernet Cable and lens 1 Model VentureIP 480i User Guide Optional Accessories Not Included PoE Power over Additional Ethernet Ethernet Inline Cable category 5 5e Power Supply straight through cable A PoE Power over Ethernet inline power adapter supplies 48v power to the 480i through the Ethernet Cable on pins 1 amp 2 and 3 amp 6 Do not use this power supply to power other devices e Voltage 110 120 V AC in 48 V DC out Safety and emissions Canada ICES 003 Class A Japan VCCI Class A U S FCC Class A CSA C Tick NOM Installation Overview The VenturelP 480i Telephone can be set up to share a network connection with another network device Power can be provided by an 802 3af compliant network power source or a PoE inline power supply optional accessory The phone can be set up either e with a direct network connection to the Ethernet wall jack or e as a shared network connection with pass through if connecting the phone to a computer or other network device Model VenturelP 480i User Guide 2 Direct Network Connection Located at the back of the phone are two fully switched 10 100 Mbps Ethernet cable ports Use the port marked with EJ to connect the phone to the network and to provide power to your phone See Connect to the Network and to a Power Source for more information Separate Network Jack Network if Inline power provided Ether2. Changing Your Personal Information e rrnnnnnnee 15 Changing Your Last Name 15 Passwords Changing Your Password Enabling and Disabling Your Password niini riie Neia 15 Customizing Your Phone 16 Language Selection 16 Adjusting the Volume 16 Select Audio Path 16 Self Test and Diagnostics 17 Making and Receiving Calls 18 Handsfree Calling 18 Make Calls Using a Stored Number List 0 cceeeeee 18 Redialing a Recently Called NUMDEF A 18 Making a Call Using an Incoming Call Directory or Speed Dial List Receive Calls Receiving A Call Receiving Multiple Calls 19 Call Duration e 20 End a Call in 20 Call Handling naneeua 21 Hold heehee ees 21 Conference Calls 21 Adding Parties to a Conference Call 21 Putting Conference Callers On Hold and Off Hold 22 Dropping Parties from a Conference Call 22 MU 73 sala ac Meck usa A AE led 22 Transte r c ic caches 23 Transferring a Call 23 Call Forwarding e 24 Options for Forwarding Calls 24 Using Voicemail 25 View Play and Monitor In
3. Dial LISE vissv ilast isade 34 Special Features 36 Do Not Disturb 36 Enabling and Disabling the Do Not Disturb Feature 36 INtefGOM mnnnneenenanna 36 Computer Access to Telephone Features testis krtel add 36 Troubleshooting 38 Limited Warranty eea 40 Introduction About this Guide This user guide provides basic installation instructions and describes all user enabled features for the VentureIP 480i telephone The VenturelP 480i System Guide offers more detailed technical instructions regarding network installation configuration downloads and set management The VentureIP Gateway Installation Guide specifically addresses the installation and technical specifications of the VentureIP Gateway Reguirements You reguire the following to install your VenturelP 480i Telephone e 802 3 Ethernet Fast Ethernet LAN please note that this document does not provide any instructions regarding the installation of a LAN or router e Category 5 5e straight through cabling e A PoE Power over Ethernet inline power supply necessary only if your network does not provide 802 3af compliant in line power optional accessory Phone Parts When you unpack your phone ensure that you have all of the following items If any part is missing contact your supplier 959 oa ID telephone
4. Entering Letters and Characters 10 H Handset Headset and Handsfree Operation 12 Handsfree calling 18 Hold 21 Index l Inserting the Number Card 6 Installation 2 Installing on a Desk 5 Intercom 36 K Key Description 7 8 L Language Selection 16 27 Last Name 15 Logging In and Viewing Messages 26 M Making a Call Using an Incoming Call List a Directory List or a Speed Dial List 19 Making and Receiving Calls 18 Manage Voicemail Messages 26 Mute 22 O Optional Accessories Not Included 2 Options for Forwarding Calls 24 Options key 8 14 17 24 27 28 30 33 37 Overview 2 P Passwords 15 Phone Parts 1 Playing a Message 26 R Receive Calls 19 Receiving A Call 19 Multiple Calls 19 Recording Your Name and Greeting 28 Redial key 8 11 18 Redialing a Recently Called Number 18 S Select Audio Path 16 Self Test and Diagnostics 17 Services 13 14 key 8 14 19 26 30 32 34 36 Menu 13 Set Overview 9 Shared Network Connection 5 Softkeys 9 Special Features 36 Status Light 11 Stored Number Lists 14 T Temporarily Editing a Call List 32 Terminal Name 15 Transfer 23 Transferring a Call 23 Troubleshooting 38 U User Options 12 Options Menu 12 Using a Call List 32 Directories 30 Speed Dial 34 the Intercom Feature 36 Voicemail 25 Model 480 User Guide 42 Index V View Play and Monitor Incoming Voicemail Messages 25 Voicemail Menu 25 Monitoring Incoming 26 Retrieving
5. To skip forward or backward by three seconds press the appropriate Skir softkey Monitoring Incoming Voicemail Message 1 When the display screen is showing that a caller is recording a voicemail message e To listen to the message as it is being recorded press Listen You can hear the caller s message as it is being recorded without the caller s knowledge e To ignore the Voicemail message and return to an idle display screen press Isnore e To retrieve the caller from Voicemail press Fickur You are connected to the caller Manage Voicemail Messages Once you have viewed and played your Voicemail messages you have several options You can copy the contact information from the message into your Personal Directory or Speed Dial list You can return the message provided that you have entered your email address into your Voicemail options see Change Voicemail Options You must log into your Voicemail system in order to perform any Voicemail functions See Logging In and Viewing Messages above to log in Availability of feature dependant upon subscription to services offered by your phone system or service provider Model VenturelP 480i User Guide 26 Copying the Caller Information to your Directory or Speed Dial List 1 With the desired Voicemail entry shown on the display screen press Cars 2 Navigate to the desired copying location and press Select 3 To add the contact information to your Pers
6. press Consult OR e To transfer the call directly with no consultation press Complete 23 Model VenturelP 480i User Guide Call Forwarding Options for Forwarding Calls You can forward all calls automatically or you can forward all unanswered calls after a specified number of rings You can forward calls to e a Voicemail system e an internal company number e an external number Setting Up Call Forwarding 1 Press the Z key 2 If your user options password is enabled enter your password and press Done 3 Navigate to the Call Forwarding option and select it You can also access the Call Forward Option list by pressing the CallFwd softkey 4 To forward all calls automatically select the All Calls option Go to Step 6 OR e To forward unanswered calls after a specified number of rings select the After Rings option 5 Use the B keys to increase or decrease the desired number of rings and press Done 6 Choose one of the following e 1 Voicemail e 2 Directory 3 External 7 If you chose 2 Directory e Scroll to the extension you want to forward your calls to OR e Select Mir and scroll to the number you want to 8 If you chose 3 External use the keypad to enter the number you want to forward your calls to Model VenturelP 480i User Guide 24 Using Voicemail Menu zero Redirect Fecord Harme Greeting Language Selection Voicemail Menu Woicemsil
7. POE Jack Ethernet Power Outlet Power Supply Cables if Inline power is not provided n 0 o_o o 2f 3 To Phone To Network Jack To POE Power Supply Note All Ethernet cables must be category 5 5e straight through cables such as the cable provided with your phone Connecting the Handset 1 Turn the phone over and locate the handset jack marked 73 2 Insert one end of handset cord into the jack until it clicks into place 3 Route the handset cord through the upper groove as shown in the diagram below 4 Attach the handset to the other end of the handset cord s f 7 mu 7 I IZ Ja Model VenturelP 480i User Guide 4 Shared Network Connection To connect a network device such as a computer to the phone connect an Ethernet Cable into the network port on the back of the phone marked with Gg Plug the other end of the Ethernet Cable into the network jack on the network device that you are sharing the network connection with Note The QJ jack on the 4801P does not supply inline power onto other network devices Network Jack if Inline power provided Ethernet To Network gt lt Note All Ethernet cables must be category 5 5e straight through cables such as the cable provided with your phone Installing on a Desk 1 Route the cables through the opening in the stand 2 Attach the stand by inserting the tabs on the stand marked with W into th
8. or inability to use this telephone either separately or in combination with other equipment This paragraph however shall not apply to consequential damages for injury to the person in the case of telephones used or bought for use primarily for personal family or household purposes This warranty sets forth the entire liability and obligations of Aastra Telecom with respect to breach of warranty and the warranties set forth or limited herein are the sole warranties and are in lieu of all other warranties expressed or implied including warranties or fitness for particular purpose and merchantability Warranty Repair Services Should the set fail during the warranty period In North America please call 978 436 4111 for further information Outside North America contact your sales representative for return instructions You will be responsible for shipping charges if any When you return this telephone for warranty service you must present proof of purchase After Warranty Service Aastra Telecom offers ongoing repair and support for this product This service provides repair or replacement of your Aastra Telecom product at Aastra Telecom s option for a fixed charge You are responsible for all shipping charges For further information and shipping instructions In North America contact our service information number 978 436 4111 Outside North America contact your sales representative Note Repairs to this product may be made
9. stays on steady and you hear dialtone you can alternate between the speakerphone and the headset by pressing 4 2 See the section Customizing your phone for instructions on how to change the Set Audio feature How do I remove the stand from the phone Place one hand on top of the phone and place the other hand on the top of the stand Pull the stand away from the telephone You will have to pull quite forcefully but this will not break the stand Model VenturelP 480i User Guide 38 Why are Callers not identified on the display Caller IDt information usually arrives between the first and second ring Let the telephone ring at least once before answering Make sure you subscribe to Caller ID services from your local telephone company Why can t I dial a number in the Callers List You must subscribe to a Caller ID service for names and or numbers to be recorded in the Callers List If the number of the caller is unknown or private you cannot return the call Or the number may require an area code Press the EditNum softkey to edit the number then press the Dial softkey t These services may have different names in your area contact your local telephone company for details 39 Model VenturelP 480i User Guide Limited Warranty Aastra Telecom warrants this product against defects and malfunctions during a one 1 year period from the date of original purchase Ifthere is a defect or malfunction Aastra Telecom shal
10. to change the key assignment press Ho in answer to the prompt You have completed this procedure 6 Navigate to an empty Speed Dial list item or to an occupied list item that you want to replace with the new entry Press Assign for an empty list item or Rerlace for an occupied list item 35 Model VenturelP 480i User Guide Special Features Do Not Disturb You can use the Do Not Disturb feature to prevent your phone from ringing for incoming calls and to prevent your phone from broadcasting pages Note Incoming calls will be sent directly to voicemail Enabling and Disabling the Do Not Disturb Feature 1 Press the gt Services key 2 Navigate to the PHP list item and press Select You can also access the DND list item be pressing the DHD soft key 3 To enable the feature press TurnOH 4 To disable the feature press TurnOFF Intercom You can use the paging feature to broadcast a message to a pre defined set of phones All persons in the paging zone hear the broadcast unless they are on an active call Your telephone administrator must have set up paging zones in order for you to use this feature Using the Intercom Feature 1 Press the _ gt Icom key 2 Navigate to the desired paging zone and press Select 3 Speak into the handset or handsfree speaker 4 When finished press Done Computer Access to Telephone Features You can use Microsoft Internet Explorer browser to access some features within you
11. 28 Options 28 Volume 16 Handset 16 Key 8 16 Z Zero Redirect 27 If you ve read this owner s manual and consulted the Troubleshooting section and still have problems please visit our website at www aastra com or call 978 436 4111 for technical assistance O Aastra Telecom Inc 2005 41 0095 00 Rev 00
12. Conference Call 1 To drop parties from a conference call e To drop all parties from the main conference call status screen press Goodbye OR e To drop individual parties from the main conference call status screen press ViewParties Navigate to the desired party and press Dror Mute You can prevent a caller from hearing you through the handset or handsfree microphone 1 To activate mute while on a call press the key The display screen indicates your muted status 2 Press the O key again to turn mute off Model VenturelP 480i User Guide 22 Transfer You can transfer an active call to any of the following e another dialed number e another number contained in a Directory e a Voicemail system If you transfer a call to another number you can choose to transfer the call directly or you can consult with the party receiving the call before the transfer takes place Transferring a Call 1 Press the gt Xfer key e To transfer the call to a dialed number enter the number OR e To transfer the call to a number stored in a Directory press Frombir The default Directory is displayed OR e To transfer the call to a Voicemail system press WMail 2 To transfer the call to a number stored in a Directory navigate to the desired entry If necessary press Ms ir to switch from the Corporate Directory to your Personal Directory 3 To consult with the party receiving the transferred call prior to the transfer
13. Ja Venture IP Telephone System USER GUIDE Table of Contents Introduction muwaurnunna 1 About this Guide 1 Reguirements 0 1 Phone Parts 1 Installation wwrnannnnnnnna 2 OvervieW nnnnnnneeneee 2 Direct Network Connection 3 Connect to the Network and to a Power Source 3 Connecting When Inline Power is Provided iussu i teris innii oaas vat Va n 3 Connecting When Inline Power is Not Provided Connecting the Handset Shared Network Connection 50 Installing on a Desk Inserting the Number Card Getting to Know Your VenturelP 480i Telephone 7 Key Description 7 8 Set Overview o nanrnnnnnnans 9 Display Screen 9 OONKEVS A Anta Anaad 9 Navigating mmams 9 Editing text wo eens 10 Entering Letters and Characters 0 nmnnmenee 10 Display ICONS 0 11 Status Lights 11 Handset Headset and Handsfree Operation User Options pa SENICES 1141541 7e3i kt Jaris k kahte Administrating Services Stored Number Lists
14. OFbions M 1 Zero Redirect 2 Record Hame v CO NN 3 Greeting Pi O Cc 4 Language Selection C Back Select SC About Voicemail Each VenturelP 480i stores up to twenty minutes of Voicemail messages It is recommended that you delete messages using the Delete softkey button regularly to ensure that callers can leave you a message Callers will hear a busy tone if your Voicemail is full View Play and Monitor Incoming Voicemail Messages You must log into your Voicemail system in order to perform any Voicemail functions When a call is unanswered and the caller starts recording a Voicemail message the display screen shows the number of the caller and indicates that they are recording their message You can use this information to monitor incoming Voicemail messages Availability of feature dependant upon subscription to services offered by your phone system or service provider 25 Model VenturelP 480i User Guide Logging In and Viewing Messages 1 Press the _ gt Services key 2 Navigate to the Voicemail list item and then press Select You can also access your Voicemail list by pressing the Voicemail softkey 3 Using the dialpad enter your password 4 Press Done 5 Use the W aim keys to move from one message to the next Playing a Message 1 With the desired Voicemail message entry shown on the display screen press Flay 2 To pause the playback press Pause Press Resume to resume playback 3
15. Personal Directory only Adding Entries Manually 1 Access your Personal Directory 2 From the main directory page press AdaHew 3 Using the dialpad enter the name for the new entry see Entering Letters and Characters and press Hewt 4 Enter the number for the new entry 5 Press Done Adding an Entry From the Caller List or a Voicemail Message You can copy entries from the Incoming Call List or you can copy the contact information associated with a Voicemail message in order to permanently store the information in your Personal Directory To copy a call list entry into your Personal Directory see Copying an Entry from a Call List To copy the contact information from a Voicemail message into your Personal Directory see Copying Caller Information to your Directory or Speed Dial List Deleting One Entry 1 Access your Personal Directory and navigate to the entry to be deleted 2 Press Delete 3 Press Yes to confirm the deletion Editing an Entry 4 Access your Personal Directory and navigate to the desired entry 5 Press Edit 6 If desired edit the name and then press Het 7 If desired edit the number and then press Pane Availability of feature dependant upon subscription to services offered by your phone system or service provider 31 Model VenturelP 480i User Guide Using a Call List About Call Lists There are two call lists e Redial Call List contains a record of d
16. access to all available services Use the display screen to view and access available services Administering Services Most services have customizable options to allow you to personalize your phone to best meet your needs The 44 key provides access to all customizable options You can choose to protect your options with a password if desired Use the display screen to view and access the options See the specific procedures in this guide for detailed information about how to customize each option Stored Number Lists There are two temporary stored lists of caller information available on the VenturelP 480i telephone The callers list contains a listing of up to 100 names and numbers of your most recent incoming callers The redial list contains a listing ofup to 100 of your most recent outgoing caller records Both lists are automatically updated with each incoming or outgoing call You can use the entries in these lists to guickly dial outgoing calls Because these lists are temporary you cannot modify the entries in these lists You can however copy the information contained in these lists to one of the permanent lists for permanent storage The permanent stored number lists Directories and Speed Dial Lists contain permanent records of contacts or phone numbers You can use the entries in these lists to guickly dial outgoing calls or to view detailed contact information There are two Directories Corporate and Personal T
17. all e For handset operation pick up the handset e For handsfree operation press Answer the 4 gt key or the key indicated by the flashing status light 2 Alternatively to ignore the call press Ianare The phone immediately stops ringing and the call is treated as an unanswered call Receiving Multiple Calls If you receive another call while on an active call the Call Appearance status light for the new call changes from unlit to a fast blink For more information see the procedures in the Call Handling Availability of feature dependant upon subscription to services offered by your phone system or service provider 19 Model VentureIP 480i User Guide Call Duration You can view the elapsed time of an active call at any time by viewing the timer on the display screen End a Call The method for ending a call depends on whether the phone is in handset or handsfree operation e For handset operation hang up the handset e For handsfree operation press p or press the key Model VenturelP 480i User Guide 20 Call Handling Hold You can puta call on hold to receive additional incoming calls to add callers to a conference call or to temporarily remove yourself from the call 1 To puta call on hold e If you are handling one active call press the gus key The C 47 _ light blinks and the display screen shows the held status of the call You can replace the handset without losing the call e If you
18. and features The upper portion of the screen displays information and the lower portion displays options that correspond to six softkeys on either side of the screen The contents of the display screen change depending on the status of the phone such as any active calls in progress or any features in use Softkeys There are six softkeys on either side of the lower portion of the display screen The functions of the softkeys change depending on the current status of the phone For example if you are customizing your phone the softkeys will reflect the customization options available to you If you are listening to a voicemail message the softkeys will reflect the options available to you for processing that voicemail message The softkey label is displayed directly beside the softkey and indicates the current function of that softkey Navigating You use the display screen to perform many functions on the phone Use the softkeys to navigate into and out of a display screen as follows Softkey Key Description Exit leave the currently displayed feature or list Back move back one level in a menu hierarchy Cancel cancel the current process No changes are saved Select select the current list item Cone end the current process and save any changes Hext go to the next step in a multi step process Use the navigation keys located beneath the display screen to navigate as foll
19. call or exits an open list for example a directory list without saving changes Accesses options for administering services and customizing your phone For more information see Change Voicemail Options Changing Your Personal Information or Customizing Your Phone Adjusts the volume for the handset ringer or handsfree speaker For more information see Customizing Your Phone Activates handsfree phone operation Prevents a caller from hearing you through the handset or handsfree microphone For more information see Call Handling ES Xfer Transfers the active call to another number For more information Call Handling gt Conf Begins a conference call with an active call For more information see Call Handling C Navigates between display screens onscreen text and menu selections For more information see Display Screen D Icom Accesses the Intercom feature For more information see Special Features Accesses the available features on your phone For more information see Services L2 3 ath 2 S oO a 14 Connects you to a line or an incoming call For more information see Making Calls and Receiving Calls Model VenturelP 480i User Guide 8 Set Overview Display Screen The display screen provides an interactive interface that shows information about calls
20. coming Voicemail Messages 25 Logging In and Viewing Messages nonennnenennenaeonenen Playing a Message da Monitoring Incoming Voicemail Message ioseeisevivareiiatvsvasve tuvasta 26 Manage Voicemail Messages 26 Copying the Caller Information to your Directory or Speed Dial List 27 Zero Redirect 27 Language Selection 27 Change Voicemail Options 28 Recording Your Name and Greeting oeiee 28 Retrieving Voicemaill 28 Message Review Options 28 Callers ARAMEA 29 Table of Contents Using Directories 30 About Directory Lists 30 Access and View a Directory List 30 Accessing a Directory List and Viewing the Entries 30 Change Directory Displays 30 Add Delete and Edit Entries 31 Adding an Entry From the Caller List or a Voicemail Message 31 Using a Call List 32 About Call Lists 32 Access and View a Call List 32 Edit Entries nena 32 Temporarily Editing a Call List 32 Add a Call List Entry to a Personal Directory or Speed Dial List 33 Copying an Entry from a Call List 33 Delete Call List Entries 33 Using Speed Dial 34 About Speed Dial 34 Access and View the Speed
21. creen e For handset operation lift the handset e For Handsfree operation press the 4 key The selected number is dialed Model VenturelP 480i User Guide 18 Making a Call Using an Incoming Call Directory or Speed Dial List 1 Press the gt Services key The list of services is shown on the display screen 2 Using the W da keys e View the list of incoming received calls navigate to the Call List item OR e View entries in the Corporate Directory or your Personal Directory navigate to the appropriate list item OR e To view your Speed Dial list navigate to the Speed Dial list item 3 Press Select You can also access the Speed Dial list by pressing the Sreed Dial softkey The list Call List or Speed Dial or the first entry Corporate and Personal Directory is shown on the display screen 4 Use the amp a keys to navigate to the desired number or entry 5 When the cursor is beside the desired list number or the desired Directory entry is shown on the display screen press Dial The call is dialed using the selected number Note You may have to edit the number in order to dial successfully i e Add 9 or an area code prefix Receive Calls The display screen shows information about incoming calls including the name and number of the calling party There are two options for handling incoming calls You can answer the call or ignore the call Receiving A Call 1 To answer an incoming c
22. e Call List Entries You can delete individual call list entries or you clear a list of all entries Deleting an Entry 1 Access the call list and navigate to the desired entry 2 Press Delete Deleting All Entries 1 Press the amp key 2 If your user options password is enabled enter your password and press Done 3 Navigate to the Call List item and press Select 4 To clear the incoming call list navigate to the Clear Incoming list item and press Select OR e To clear the outgoing call list navigate to the Clear Dialed list item and press Select e To clear both lists navigate to the Clear All list item and press Select 5 Press Yes to confirm 33 Model VenturelP 480i User Guide Using Speed Dial About Speed Dial The Speed Dial list allows you to store freguently called numbers for instant dialing For information about making calls using Speed Dial see Making a Call Using a Speed Dial Number or Making a Call Using an Incoming Call Directory or Speed Dial List Access and View the Speed Dial List If you cannot remember a Speed Dial number assignment or if you want to administer your Speed Dial list you can guickly access and view your Speed Dial list entries Accessing the Speed Dial List and Viewing the Entries 1 Press the gt Services key 2 Navigate to the SreedPisl list item and press Select You can also access the Speed Dial list be pressing the SreedBial soft key 3 Use the W dm k
23. e following keys can be used when reviewing messages d j rewind 3 seconds 2 toggle between Pause and Play 2 fast forward 3 seconds 2 return to the beginning of the message 2 envelope information m erase message 8 reply to message 9 Save message t skip message Model VenturelP 480i User Guide 28 Callers When callers reach a mailbox they can review or delete their message before they commit it to the mailbox The following keys can be used break from recording TV dJ store message NJ 2 review message 3J erase and re record 4J append more information to message gt exit without leaving message 29 Model VenturelP 480i User Guide Using Directories About Directory Lists Directory lists contain stored contact information You can guickly dial calls using directory entries For information about making calls using a directory listing see Making a Call Using an Incoming Call Directory or Speed Dial List There are two types of Directory lists Corporate Directory this directory is automatically populated and updated and contains all of the contact information for each person in your company You cannot add to edit or delete entries in this directory Personal Directory this directory is populated and maintained by you You can add edit and delete ent
24. e private calls and put the callers on hold OR e To add a caller directly to the conference call go to Step 2 2 Press the D Conf key or the Conference softkey 21 Model VenturelP 480i User Guide 3 To add held callers navigate to the desired caller in the list and ress Select Go to Step 4 P P OR e To dial a call to be added directly to the conference call press Ent er OR e To dial a call to be added directly to the conference call using a number stored in a directory press Frombir 4 To dial a number enter the number and press Dial OR e To dial a number stored in a directory use the B keys to move from one entry to the next With the desired entry displayed press Dial 5 Once the private call is established press AddTaConf to add the caller to the conference call Putting Conference Callers On Hold and Off Hold 1 To put parties on hold during a conference call e To put all parties on hold from the main conference call status screen press Hold OR e To put individual parties on hold from the main conference call status screen press ViewFarties Navigate to the desired party and press Hold 2 To take parties off hold e To take all parties off hold from the main conference call status screen press Of fHold OR e To take individual parties off hold from the main conference call status screen press Parties Navigate to the desired party and press Of f Hold Dropping Parties from a
25. e slots on the bottom of the phone For a higher viewing angle use the slots marked For a lower viewing angle use the slots marked amp 3 Push the stand towards the phone until it snaps into place 4 Press the cords into the grooves provided on the bottom of the stand This will allow the stand to sit flat on a desk surface Line Connects to the Network Grooves Connects to the Network Device such as acomputer optional 5 Model VenturelP 480i User Guide Inserting the Number Card 1 Write your phone number on the number card and place it into the card slot on the phone located under the mouthpiece in the handset cradle 2 Gently bend the clear plastic lens into the slot over the number card Model VenturelP 480i User Guide 6 Getting to Know Your VenturelP 480i Telephone Key Description Large Backlit Display Navigational Keys Status Light Line or Call Appearance Buttons and Lights Handset Speaker Status Light Headset Handsfree Button Mute button Volume Bar Dial Pad Softkeys Display Screen Extension User Number ath HE IEEE Name ON ena 7 Model VenturelP 480i User Guide Key Description Keys Key Description Places an active call on hold For more information ws M see Hold R Redials previously dialed numbers For more information A see Redialing a Recently Called Number RR Ends an active
26. ediate use but you cannot save the changes If you want a permanent record of the entry which can be edited and saved see Add a Call List Entry to a Personal Directory or Speed Dial List below Temporarily Editing a Call List 1 Access the call list and navigate to the desired entry 2 Press Edit 3 Edit the number and then press Done Availability of feature dependant upon subscription to services offered by your phone system or service provider Model VenturelP 480i User Guide 32 Add a Call List Entry to a Personal Directory or Speed Dial List If you want a permanent record of a call list entry you must copy the entry to either your Personal Directory or your Speed Dial list Copying an Entry from a Call List 1 Access the call list and navigate to the desired entry 2 Press Cora 3 Navigate to the desired copying location and press Select 4 To add the entry to your Personal Directory if necessary enter the contact name see Entering Letters and Characters and press Dane This step is necessary only if the entry did not contain a name Press OK OR e To add the entry to your Speed Dial list navigate to an empty Speed Dial list item or to an occupied list item that you want to replace with the new entry Press Assign for an empty list item or Rerlace for an occupied list item The name if available or number if no name is available is assigned to the selected list item Delet
27. edit your Personal Directory ensure that the directory is not locked Why aren t all the phones in a paging zone receiving pages Ensure that all phones are on hook and that the Do Not Disturb feature is disabled Why can t I edit my directory name Ensure that your telephone system administrator has allowed this option Why can t I forward Voicemail messages to my email You must define your email address using the Options key before you can forward messages to your email Why does my telephone wobble Ensure that the cords are routed properly through the stand Check that the stand has been properly snapped into place Why is my display screen blank Ensure that power is being provided to your phone If your Network does not provide Inline power over Ethernet you can obtain an additional accessory PoE inline power supply to provide power over Ethernet locally to your phone See Connect to the Network and to a Power Source for details Why is my handset not working Check to ensure that the handset cord is fully connected to both the phone and handset See the section Installation for information Why is my speakerphone not working If you press C4 and the speaker light flashes and you do not hear dialtone the Set Audio option has been used to set up the phone for headset use Press lt 4 a second time If the light goes out the phone is set up to be used only with a headset or handset If the light
28. eys to move from one entry to the next Add and Edit Entries You can add new entries to your Sreed Dial list manually or by copying a Call List or Voicemail entry You can also edit existing entries Adding Entries Manually 1 Access the Sreed Dial list and press AddHew 2 If desired use the dialpad to enter the name for the new entry and press Herrt 3 Enter the number for the entry 4 Press Done 5 Navigate to an empty Speed Dial list item or to an occupied list item that you want to replace with the new entry Press Assign for an empty list item orFeplace for an occupied list item Adding Entries From a Caller List or Voicemail Message You can copy entries from the Incoming Call List or you can copy the contact information associated with a Voicemail message to your Speed Dial list To copy a call list entry into your Speed Dial list see Copying an Entry from a Call List To copy the contact information from a Voicemail message into your Speed Dial list see Copying the Copying the Caller Information to your Directory or Speed Dial List Model VenturelP 480i User Guide 34 Editing Entries 1 Access your Speed Dial list and navigate to the desired entry 2 Press Edit 3 If desired edit the name and then press Hext 4 If desired edit the number and then press Done 5 If you want to change the key assignment press ez in answer to the prompt and go to step 6 OR e If you don t want
29. ferent key To change the case of a letter press the ChangeCase softkey and then enter the letter By default the first letter of a word or name will be capitalized and the letters following will be lower case Special characters are entered by pressing the 1 and the keys Characters will appear in this order Oe c 4 Model VentureIP 480i User Guide 10 Display Icons Icon Description Use the up and down navigation keys to view more information When shown beside the first or last item ina list indicates that there are additional list items not shown on the screen Use the navigation keys to scroll through all list items lt p gt Use the left and right navigation keys to view more information The call associated with this Incoming Call List entry was not answered La The call associated with this Incoming Call List entry was answered i Status Lights You have returned the missed call associated with this Incoming Call List entry There are three sets of status lights e Status Light located above the R key e speaker light located beside the lt 4 gt key e call appearance lights located beside each Cf key Light Status Indicates Status Light fast blink incoming call slow blink message waiting Speaker Light solid solidphone is in handsfree operation blink microphone is muted in Handsfree mode Call Appearance so
30. handset volume lift the handset and press the volume button while you are on a call The handset will return to the default volume after you hang up from your call s e To adjust the headset volume press the volume button while on a call The headset will return to the default volume after you hang up from your call s Note The default handset and headset volume is always set at medium e To adjust the speaker volume press the volume button while the speaker is activated activate the speaker by pressing C4 Select Audio Path You can use the Set Audio feature to indicate your preference on the audio path when you answer an incoming call by pressing a line key or the speaker lt gt button The options are Handsfree Handset and Headset 1 Press the 44 key 2 If your user options password is enabled enter your password and press Done 3 Navigate to the Set Audio list item and press Select 4 Press Headset HsetSrkr Sekr Hset or Handsfree When you select Hset Spkr or Spkr Hset you can toggle between handset and speaker by pressing the speaker button lt 4 gt 5 Press Exit Model VenturelP 480i User Guide 16 Self Test and Diagnostics You can perform various hardware and software tests on the telephone set 1 Press the 44 key 2 If your user options password is enabled enter your password and press Done 3 Navigate to the Diagnostic list item and press Select 4 With the cursor on Basic Tes
31. have an active call and want to dial another call press a key for an unoccupied line status light unlit The first active call is automatically put on hold e If you have an active call and want to receive another call press the key for the incoming line status light blinking The first active call is automatically put on hold 2 To retrieve a held call e If in handset operation pick up the handset or press the key that corresponds to the held line status light blinking e If in handsfree operation press the Hold key the Of fHald softkey or the key that corresponds to the held line status light blinking Any other active calls are automatically put on hold Conference Calls You can manage conference calls with three participants There are two approaches to setting up a conference call e you can make a private call with each party put the caller on hold and then add them to the conference call or e you can add each party directly to the conference call You can drop one or both parties from the conference call You can also put individual or both parties on hold during a conference call Each one of your conference participants can in turn add another participant to the conference call However we recommend that the total number of participants in a conference call not to exceed 5 Adding Parties to a Conference Call 1 To make private calls with each party before adding them to the conference call make th
32. he Corporate Directory is automatically maintained by the phone system and contains up to date contact information about every person connected to your phone system You can only modify your own information in the Corporate Directory Your Personal Directory is populated and maintained by you Use the Personal Directory to maintain up to date information about phone contacts that are not within your company The Speed Dial List is populated and maintained by you Use the Speed Dial List to store freguently dialed numbers Availability of feature dependant upon subscription to services offered by your phone system or service provider Model VenturelP 480i User Guide 14 Changing Your Personal Information Last Name You can set the name that is associated with your telephone Your name is automatically entered in the Corporate Directory Your name is also used by the Auto Attendant s dial by name feature when callers enter your last name to reach you Changing Your Last Name 1 Press the 44 key 2 If your user options password is enabled enter your password and press Done 3 Navigate to the Last Name list item and press Select 4 Press Change and enter the new name See Entering Letters and Characters for more information 5 Press Done Passwords You can change enable and disable the password for your user options Enabling your password prevents anyone else from viewing or altering your personal options Cha
33. ialed numbers e Incoming Call List contains a record of received calls regardless of whether the calls were answered The call lists contain temporary entries When the lists are full the most recent call is added and the oldest call is deleted You can use call list entries to guickly dial out calls See Redialing a Recently Called Number or Making a Call Using an Incoming Call List a Directory List ora Speed Dial List You cannot save any changes to call list entries Access and View a Call List You can guickly access and view call list entries using various methods Accessing a Call List and Viewing the Entries 1 Press the D Services key 2 To access the incoming call list navigate to the CallList item and press Select You can also access the Call list be pressing the CallList soft key The main call list page shows the number of missed calls OR e To access the outgoing call list navigate to the Redial List item and press Select The first entry in the list is shown 3 To set the missed call counter back to press ClearList 4 Use the amp af keys to move from one entry to the next The outgoing call list entries show the date and time the call was made The incoming call list entries show the date the time the call was made regardless of whether the call was answered and whether or not the entry has been previously viewed Edit Entries You can temporarily edit an entry for imm
34. l at its option and as the exclusive remedy either repair or replace the telephone set at no charge if returned within the warranty period If replacement parts are used in making repairs these parts may be refurbished or may contain refurbished materials If it is necessary to replace the telephone set it may be replaced with a refurbished telephone of the same design and color If it should become necessary to repair or replace a defective or malfunctioning telephone set under this warranty the provisions of this warranty shall apply to the repaired or replaced telephone set until the expiration of ninety 90 days from the date of pick up or the date of shipment to you of the repaired or replacement set or until the end of the original warranty period whichever is later Proof of the original purchase date is to be provided with all telephone sets returned for warranty repairs Exclusions Aastra Telecom does not warrant its telephone sets to be compatible with the equipment of any particular telephone company This warranty does not extend to damage to products resulting from improper installation or operation alteration accident neglect abuse misuse fire or natural causes such as storms or floods after the telephone is in your possession Aastra Telecom shall not be liable for any incidental or consequential damages including but not limited to loss damage or expense directly or indirectly arising from the customers use of
35. lid an active call is on the line Lights slow blink a held call is on the line fast blink incoming call is on the line 11 Model VentureIP 480i User Guide Handset Headset and Handsfree Operation You can use your phone in handset headset or handsfree operation Handset is the default operation To switch to headset operation plug in the headset To switch to handsfree operation use the 4 key User Options Main Menu Secondary Menus Change Password Record Greeting L ix 3 AUi Lib Password Turn Password On Ott Record Hame Call Forward Default Dir All Calls Voicemail Order Core Directors After X Rings Order Personal Call List Reset Counter Language Selection Clear Incoming Last Hame Clear Dialed Set Audio All o i pi Ww ay J Diagnostics User Options Menu User Options Meru gt 1 Password Z Call Forward NN ja 3 Voicemail PA e Sas ptions CD 4 Directory C_ Logout Select CO A Model VenturelP 480i User Guide 12 Services Menu Speed Dial Redial List Call List Corr Directory My Directory Voicemail Paging Zones CHD Services Menu IN C N Shortcut C Z Exit Services Menu 1 Call List zZ Core Dir 3 My Dir 4 Voicemail v Select 13 Model VenturelP 480i User Guide TO Services The D Services key provides
36. net Jack Tn Other Network Devices Kean N To Network S Connect to the Network and to a Power Source If your network provides 802 3af compliant in line power the phone will be provided with power through the network If your network does not provide 802 3af compliant in line power you will need to install the PoE inline power supply optional accessory Connecting When Inline Power is Provided 1 On the back of your phone connect the Ethernet cable provided with your phone into the network port marked with E 2 Plug the other end of the Ethernet cable into the network jack on the wall Ethernet Network Jack if Inline power provided To Network 8 3 Model VenturelP 480i User Guide Connecting When Inline Power is Not Provided 1 On the back of your phone connect the Ethernet cable provided with your phone into the network port marked with 2 On the PoE power supply plug the other end of the Ethernet cable into the network jack marked as shown in the following diagram 3 On the PoE power supply connect an additional Ethernet cable into the network port as shown in the following diagram 4 Plug the other end of the Ethernet cable into the network jack on the wall 5 Plug the PoE power supply into a power outlet You should connect the power supply to a surge protector or power bar Network
37. nging Your Password 1 Press the Z key 2 If your user options password is enabled enter your password and press Done Navigate to the Password list item and press Select With the cursor on the Change Fswd list item press Select Enter the new password and press Next a TF WwW Re enter the password and press Done Enabling and Disabling Your Password 1 Press the Ortions key 2 If your user options password is enabled enter your password and press Done 3 Navigate to the Password list item and press Select 4 Navigate to the Turn Pswd ON OFF list item and press Select 5 Press Yes to confirm 15 Model VenturelP 480i User Guide Customizing Your Phone Language Selection You can use the Language selection feature to set you preferred language on the display screen Currently English and French languages are provided 1 Press the 44 key 2 If your user options password is enabled enter your password and press Done 3 Navigate to the Language list item and press Select 4 With the cursor on English or Fran ais press Select 5 Press Ok then Exit Note See Using Voicemail to set the language for the voicemail instructions callers will hear Adjusting the Volume Pressing the volume button adjusts the receiver headset speaker and ringer volume e To adjust the ringer volume leave the handset in the cradle and press the volume bar while there is no active call e To adjust the
38. onal Directory if necessary enter the contact name see Entering Letters and Characters and press Done This step is necessary only if the entry did not contain a name Press Ok OR e To add the contact to your Speed Dial list navigate to an empty Speed Dial list item or to an occupied list item that you want to replace with the new entry Press Assign for an empty list item or Rerlace for an occupied list item The name if available or number if no name is available is assigned to the selected list item Zero Redirect This allows the caller to press 0 zero to be transferred to another extension or to an external telephone number for instance your mobile phone Please note that the caller will have to press 0 during your greeting 1 Press the 44 key 2 If your user options password is enabled enter your password and press Done 3 Navigate to Voicemail 4 Navigate to the Zero Redirect and press Select 5 Press Change 6 Enter an extension number or an external telephone number including the prefix 9 that you wish callers to be transferred to 7 Press Bone 8 You can active or deactivate Zero Redirect by pressing Turn ff or Turnin Language Selection Following the voice mail greeting the callers will hear short prompts guiding them to use the system You can set the language for these prompts to English or French English language is used by default To change the language 1 Foll
39. only by the manufacturer and its authorized agents or by others who are legally authorized This restriction applies during and after the warranty period Unauthorized repair will void the warranty Model VenturelP 480i User Guide 40 Index A Access and View a Call List 32 a Directory List 30 the Speed Dial List 34 Accessing a Call List and Viewing the Entries 32 Directory List and Viewing the Entries 30 Accessing the Speed Dial List and Viewing the Entries 34 Adding an Entry From the a Caller List Entry or Voicemail Message 31 Entries From a Caller List or Voicemail Message 34 Entries Manually 31 34 Parties to a Conference Call 21 B Backlit Display 7 Cc Call Duration 20 Forwarding 24 Handling 21 Hold 21 Callers 29 Changing the Default Directory 30 Your Last Name 15 Your Password 15 Your Personal Information 15 Computer Access to Telephone Features 36 Conference Calls 21 Connecting the Handset 4 When Inline Power is Not Provided 4 When Inline Power is Provided 3 Conf key 8 21 Copying an Entry from a Call List 33 the Call ID 26 34 Copying the Caller Information to your Directory or Speed Dial List 27 Customizing Your Phone 16 D Deleting All Entries 33 an Entry 33 Call List Entries 33 One Entry 31 Direct Network Connection 3 Display Icons 11 Screen 7 9 Do Not Disturb 36 Dropping Parties from a Conference Call 22 E Editing an Entry 31 text 10 Your Password 15 End a Call 20
40. ow the steps to login to voice mail 2 Press Language Navigate to the desired language and press Select 27 Model VenturelP 480i User Guide Change Voicemail Options You can record and change your name and greeting Recording Your Name and Greeting 1 Press the 44 key 2 If your user options password is enabled enter your password and press Dane Navigate to Voicemail Navigate to the Record Name list item and press Select Press Record and record your name Press Stor when finished SR TF WwW To listen to your recording press Flasback If necessary press ReRecord and record your name again 7 Once you have successfully recorded your name press Done 8 Navigate to the Greeting list item and press Select 9 Press Record and record your greeting Press Stor when finished 10 To listen to your recording press Plazback If necessary press ReRecord and record your greeting again 11 Once you have successfully recorded your greeting press Done Retrieving Voicemail Voicemail messages can be retrieved from any telephone set To access messages 1 Dial the extension of the mailbox you want to access 2 Press the to enter Voicemail Please note that must be entered while the greeting is being played 3 Enter the User Password followed by the default user password is 1 2 3 4 5 4 Follow the prompts to listen and delete messages 5 To exit hang up or press Message Review Options Th
41. ows Navigation Key Key Description v move to the next screen or list item 0 move to the previous screen or list item 4 move back one level in a menu hierarchy gt select the current list item 9 Model VenturelP 480i User Guide Editing text When you need to edit onscreen display text for example to enter a directory list name use the following guidelines To Do this enter text at the current Press the dialpad key with the corresponding cursor position letter on it Press once for the first letter twice for the second and three times for the third For example to type R press the dialpad key three times move the cursor to the left Press the key without deleting move the cursor to the right Press the B key without deleting add a space at the Press the key end of a line move the cursor to the left Press the backsrace softkey and delete change the case of a character Press the ChangeCase softkey Note The first character in a line and the first character after a space are automatically capitalized Entering Letters and Characters You can enter characters using the telephone s dial pad To enter a letter press the key with that letter on it If the letter is the second one on that key press the key twice For example to enter R press 7 three times The cursor will advance to the next space after a delay of 2 seconds or if you press a dif
42. r telephone These features include e Within Home Page e Set your call forwarding options See the section Call Forwarding for more information e Enable or disable Do Not Disturb See the section on Special Features for more information e Enter numbers for speed dial keys See the section on Using Speed Dial for more information e Within Caller s Log Page e View a list of your incoming calls e View a list of your outgoing calls e Within Directory Settings Page e Change your default directory to Corporate or Personal directory e Within Terminal Settings Page e Change the last name associated with your telephone Model VenturelP 480i User Guide 36 To use the browser to connect to your phone 1 Determine the IP address for your telephone e Press the 44 key e If your user options password is enabled enter your password and press Done e Navigate to the Diagnostics list item and press Select e With the cursor on Advanced Test press Select Follow the instructions on the screen to step 7 e Note the IP address as displayed on the screen 2 Run Microsoft Internet Explorer 3 On the address field enter http your IP address 4 Enter your extension number and password 37 Model VenturelP 480i User Guide Troubleshooting Why can t I add edit or delete directory entries You cannot edit the Corporate Directory which is automatically maintained by the 480IP system If you are attempting to
43. ries in this directory Access and View a Directory List You can guickly access and view directory entries using various methods Accessing a Directory List and Viewing the Entries 1 Press the D Services key 2 To access the Corporate Directory navigate to the Corr Directors list item and press Select OR e To access your Personal Directory navigate to the My Directory list item and press Select You can also access the Directories by pressing the Directory softkey The directory main page shows the directory name and number of entries 3 To navigate the entries e Use the W d keys to move from one entry to the next OR e Using the dialpad spell the name associated with the desired entry The entry is displayed when a unique match is found 4 To switch directories press Mubir from the Corporate Directory or Corrbir from your Personal Directory Change Directory Displays You can change your default directory initially the Corporate Directory and you can change the way that directory entries are sorted Changing the Default Directory 1 Press the Z key 2 If your user options password is enabled enter your password and press Done 3 Navigate to Directory and press Select 4 With the cursor on the Default Dir list item press Select 5 Navigate to the desired directory and press Select Model VenturelP 480i User Guide 30 Add Delete and Edit Entries You can add delete and edit entries in your
44. t or Advanced Test press Select Follow the instructions on the screen if you select Advanced Test 17 Model VenturelP 480i User Guide Making and Receiving Calls Handsfree Calling The Handsfree feature allows you to speak to someone without using the handset To dial using Handsfree press 4 and then enter a number To answer using Handsfree press 4 when a call is ringing To switch between Handsfree and the handset when the handset is off hook press lt 4 2 When the handset is on hook press 4 to disconnect a Handsfree call When Handsfree is on the speaker light turns on When the speaker light is on press at any time to mute Handsfree The speaker light will flash and you will hear the caller but they will not hear you To switch between Handsfree and mute press D Note Handsfree operation as described above will be affected and may be disabled if the set audio option has been activated See the section Customizing your phone for more information Make Calls Using a Stored Number List You can use entries in any of the stored number lists to make a call Redialing a Recently Called Number 1 Press the R key The Outgoing Call List is shown on the display screen 2 Use the aim keys to move from one entry to the next 3 If the number must be edited before using for example if a local call includes an area code press Edit and edit the number 4 With the desired entry shown on the display s
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