Aastra Powertouch 390 User's Manual
Contents
1. Pressing Speaker activates Handsfree so you can listen and talk without lifting the handset If the handset is off hook pressing alternates between Handsfree and the handset If the handset is on the phone during a Handsfree call pressing disconnects the call turns muting on and off for Handsfree calls Unpacking the phone When you unpack your telephone you should ensure that you have all of the following items find e telephone e handset e handset cord e phone cord e power adaptor e stand e documentation kit e plastic faceplate e a speakerphone for handsfree calls access to advanced services Use this user guide to learn more about the Model 390 s features Redial Pressing Redial opens the Redial List which stores the last 10 numbers you dialed See the section Using the Redial List for more information display will show again The Speaker light turns on when the speaker and microphone are activated It flashes when the microphone has been muted In the documentation kit you will e this user guide e a paper number card and plastic lens e a regulatory sheet If any part is missing contact the supplier of your telephone The power adaptor is 16 VAC 250mA please see the regulatory sheet for safety instructions regarding the power adaptor and operation of the telephone Pressing Mute puts the current call on t2. 10 numbers you dialed REDIALING a number 1 Press to view the Redial List 2 Use the Wafa keys to move the cursor to the number you want to dial 3 Lift the handset to dial the number or press the Dial softkey or to dial the number using Handsfree DELETING the Redial List 1 Press to view the Redial List 2 Press the DeleteList softkey 3 Press the Delete softkey to confirm Troubleshooting W hat are services and how do use them Services are provided by your telephone company and include basic features such as Caller IDt O ther services can be accessed through the key and may include services such as Call Forwarding and Voice Mail Before using your services you must activate them by contacting your local telephone company See the section Using Services for more information I m having trouble with services have subscribed to how do I get help Usually your telephone company supplies a special number to call for activation of your services W hen you call this number you must follow the recorded instructions carefully This allows the telephone company s system to recognize your phone and customize it with the services you have subscribed to If you have any activation problems call your local telephone company W hy are there no prompts on the screen when a Call Waiting call comes in You must subscribe to Call W aiting Identification from your telep
3. are on a call and another call comes in on Call W aiting you can press the Hold s3 softkey to send a network message to the caller T he message will ask the caller to hold and tell them that you will be with them shortly You can then answer the call at your convenience Contact your local telephone company for activation information W hat does Answ CW or Switch do This is an option available with some Call W aiting services T hese softkeys allow you to put the current call on hold and answer a Call W aiting call You can then switch between calls normally Contact your local telephone company for activation information W hat is a softkey There are three keys on both the left and right side of the display T hey do different things depending on the command displayed next to them See the section How do I use softkeys for more information t These services may have different names in your area Contact your telephone company for details Pa AastraTelecom 1999 If you ve read this owner s manual and consulted the Troubleshooting section and still have problems please call 1 800 574 1611 for technical assistance P0903258 03 J
4. required in the number The Flash icon will appear Press the Backsrace softkey or to erase a number 4 Press the Sawe softkey 5 Enter a name using the letters on the dial pad See the following instructions Entering Letters and Characters to enter names using the dial pad The name can have up to 16 characters including spaces Press the Hext Srace softkey or B gt to move to the next letter or add a space Press the Backsrace softkey or to erase a character 6 Press the Sawe softkey The new entry now shows on the display N ote You can also copy an entry from the Callers List to the Directory using the button before or after you have changed it ENTERING Letters and Characters You can enter characters using the telephone s dial pad To enter a letter press the key with that letter on it If the letter is the second one on that key press the key twice For example to enter R press Z three times The cursor will advance to the next space after a delay of 2 seconds or if you press a different key To change the case of a letter press the ChangeCase softkey and then enter the letter By default the first letter of a word or name will be capitalized and the letters following will be lower case Special characters are entered by pressing the 1 and the keys Characters will appear in this order ah Beto soe 1 H eX al Using the Callers List The Callers List rec
5. the Flash softkey EXTENSION IN USE The Extension in use prompt appears on the telephone display and the light turns on when someone uses another telephone on the same line This message also appears when the telephone is not properly connected to a phone line Instructions and information are displayed on the large screen If you are unsure what a certain prompt means find it here or see the Troubleshooting section for additional information Directors is full The Directory has 200 names and numbers in it You need to delete an entry before you can add another entry Directory locked The Directory has been locked and you cannot edit add or delete entries See the section Using the Directory for more information Messe de Waiting Check for new messages in your Voice Mail service Hore E Press B to see other prompts Private name or Private Humber The caller has requested that the name or number not be shown Ringer is OFF No audible ringing To turn the ringer on again press the right side of 4 Unknown name or Unknown namber The telephone company is unable to provide the name or number of the caller ae Hew calleris 3 XX new calls have been added to the Callers List since you last checked it me Callis bumped XX callers have been deleted from the Callers List to make room for new callers Using the Redial List The Redial List records the last
6. then slide it down until it is secure D Plug the power adaptor into a power outlet E N ote You may wish to oe a short phone cord from a local supplier for a wall installation Customizing your phone There are six configuration options 3 Set ring tone Press the Change accessed by pressing the softkey to select one of four ring button tones SETTING your O ptions 4 Clear M sg W tg Sometimes the 1 Press C Options h Message Waiting prompt will ce a appear and the light will flash when there are no messages waiting on your Voice Mailt service When in this option select the Clear softkey to clear the prompt and flashing light The light will flash again when there are new messages waiting 2 Use and to scroll through the list of six options 3 Press the Show softkey to configure an option 4 Use the softkeys to change a selected option 5 Area Code In some locations you cannot dial a local number using the area code By default incoming calls are recorded with area codes in the Callers List This option allows you to enter up to three local area codes to be removed from incoming calls Press the Change softkey to enter an area code Contrast Level Use the Change softkey to cycle through 8 contrast settings which brighten or darken the display 5 Press the Done softkey at any time to exit the option or press to exit the Options list The following six opt
7. Mode 390 User Guide English Congratulations on your purchase of a Model 390 telephone The Model 390 boasts several timesaving and advanced features including e a large 8 line display e a 200 entry Directory and 100 entry Callers List Basic Features and Functions Pressing Hold puts a handset or Handsfree call on hold e You can hang up the handset without losing the call The display will show the message Call is on hold The telephone light will flash To retrieve the call lift the handset or press again You can also press to retrieve a Handsfree call A call is taken off hold automatically after 15 minutes If the handset is on the phone the call will be disconnected If the handset is off the caller will be able to hear you again Pressing the volume button adjusts the receiver speaker and ringer volume e To adjust the ringer volume leave the handset in the cradle and press the volume button while there is no active call There are 8 settings for the ringer the display will temporarily indicate the current ringer volume setting e To adjust the handset volume lift the handset and press the volume button while you are on a call The handset will return to the default volume after you hang up e To adjust the speaker volume press the volume button while the speaker is activated activate the speaker by pressing The speaker will remain at this volume until it is adjusted again
8. e you have deleted the Directory you cannot get entries back You can protect the Directory by locking it To permanently delete all entries in the Directory 1 Press the Directory button QA to open the Directory 2 Press the DeleteList softkey 3 Press the Delete softkey to confirm Lockine the Directory You can lock the Directory so that entries cannot be deleted or changed You cannot add entries to a locked directory 1 Press C Options 2 Press Hold _ 3 Press The display shows Directory locked To unlock the Directory 1 Press 2 Press 3 Press The display shows Directory unlocked The Model 390 telephone allows you to access enhanced telephone company subscription features and services which can include home banking catalogue shopping restaurant guides and voice mail Services may be free or may have a subscription cost Contact your telephone company for information The Services menu shows the services that require subscription Before selecting a service you must download the service into your telephone Contact your telephone company for information on downloading services in your area Downloading a service is as simple as dialing the subscription number and following any voice prompts Your phone may be capable of automatically dialing out to update your subscribed features and services For more information on this ability contact your telephone company S
9. he handset or Handsfree on mute The Microrhone muted When a Handsfree call is muted the speaker light blinks To take a call off mute press The red telephone light shows when you have incoming calls a message or a call on hold A message is displayed when the light is on See the section Status lights for more information Flashing light call is on hold a message is waiting or a call is ringing Steady light another phone is using the line The display shows Extension i use Pressing Goodbye ends an active call Goodbye exits an open list such as the Directory or Callers List but if a call is active when the list is open it will also end the call It will not hang up a call that is on hold Take the call off hold before pressing l of Services scripts that are stored in memory See the and using services Pressing Copy copies a displayed number into the Directory This telephone uses softkeys to give you commands to choose from Each choice corresponds to the button next to it In this illustration the user is selecting HextSrace to insert a space Commands will change depending upon the action you are performing Pressing Services opens a list section Services for more information on downloading The options button lets you access six options to customize your telephone See the section Customizing your phone for more
10. hone company W hy is the light not coming on with a newVoice Mail Message You must subscribe to the Visual Message W aiting service from your telephone company for this function to work W hy don t numbers I return from the Callers List connect Incoming calls are recorded with the area code attached whether they are long distance or local calls You must remove the area code from local calls in order to call from the Callers List or use the Area Code option in the options list to have local area codes automatically removed See the section Customizing your phone for information about the Area Code option Alternatively you may need to add 1 before long distance numbers in order to dial long distance W hy is my display blank Ensure that the power adaptor Is fully plugged into the electrical outlet and that the outlet is supplying power you can test this with another electrical device such as a lamp How do I set the time and date If you subscribe to the Caller IDt service the first incoming call will update the phone with the correct time amp date O therwise use the Time D ate option in the options list to manually set the time and date W hy can I only see 4 options when the user guide says there are 6 The telephone screen will only show 4 options at a time To see more press the down arrow button ay How do I remove the stand from the phone Place one hand on top of the
11. information on the following options 1 Language 2 Time Date 3 Set ring tone 4 Clear M essage Waiting 5 Area code 6 Contrast level Pressing QQ opens the Directory which can store up to 200 names and numbers in alphabetical order See the section Using the Directory for more information Pressing dia and lets you move between screens when you are using services These buttons also let you scroll through menu selections such as the Options List When you are editing entries on the display lt deletes a character or number and B gt adds a space when entering or editing names Softkeys let you select commands displayed on the screen See H ow do use softkeys for more information Pressing ZS opens the Callers List which stores the last 100 callers See the section Using the Callers List for more information How do I use softkeys Enter the name gt Dret Use Save to end Save l Backsrace NextSrace p _ ChangeCase Buit gt Emergency service feature The Model 390 will provide telephone service during a power failure However only the dial pad ringer and handset will function If you are on a handset call during a power interruption the Model 390 will keep the call although the display will not work while the power is off Handsfree calls will not be re established during a power interruption Installation 2 s Attach the stand If yo
12. ions may be changed on the Model 390 1 Language Select a language for the display prompts English French or Spanish 6 2 Time Date Use this option to change the time and date setting on the display Press the appropriate softkey to increase that item by 1 For example press the Hour softkey to increment the hour from to 2 Note The time and date are automatically set when the phone receives its first Caller ID call t These services may have different names in your area and may require paid subscription Contact your telephone company for details Line grooves Power adaptor Handset cord Handset groove 3 Connect the cords If you attached the stand to install the phone on a desk route both the phone cord and power adapter cord through the opening in the stand Insert the phone cord into the slot on the back of the telephone marked B until it clicks into place Insert the power cord into the power jack marked A N ote You should connect the power adaptor to a surge protector or power bar Number card amp lens Faceplate c CD Cc Insert number card Write your telephone number on the number card and place it into the card slot on the telephone located under the mouthpiece in the handset cradle Gently bend the clear plastic lens into the slot over the number card K_ AS Si Awan AA A W UE rA A SSN E N 4 s Pre
13. l came in A You have returned the call from the Callers List Icons in the Directory You are viewing the K Directory You pressed the Flash softkey or Flash has been programmed into a number You pressed the Pause softkey or a pause which is about 2 seconds has been programmed into a number Other List Icons i You are viewing the Redial You are viewing the Options List Icons in the Services List m4 You are viewing the kf Services list ial Press p gt or lt q for more information gt Service information is being downloaded to your telephone Speaker Light e Speaker light is on a call is on Handsfree speaker e Speaker light flashes and the display shows Microrhone muted a call is muted Press to take the call off mute Telephone Light e Light flashes and the display shows Call is an hold a call is on hold Press or lift the handset to take the call off hold e Light flashes and the display shows Message Waiting a message is waiting for you at your message or voice mail service e Light flashes quickly and the ringer sounds you have an incoming call e Light is on and the display shows Extension in usel an extension telephone is using the line This message also appears when the telephone is not properly connected to a phone line You must subscribe to aVisual Message W aiting service for this feature to work Consult your local teleph
14. ome services may be available by dialing them directly You do not have to download these services but you may wish to save them in your Directory N ote Some options such as the call timer may be disabled when you are using a service ACTIVATING Services 1 Dial the number provided by your telephone company and follow the prompts 2 Once you have successfully downloaded the services of your choice press the key The Services menu appears 3 Use the Qi gm keys to move the F indicator to the Service you want to select 4 Press the Select softkey to activate the service next to the F indicator 5 Once you have connected to the service follow the instructions on the display 6 To exit a service session press the Suit softkey or Goodbye to leave the Services List DEACTIVATING Services You may deactivate a service by contacting your telephone company You can delete a downloaded service in the Services menu by selecting it and pressing the Delete softkey The service will appear as sdeleted gt If you download another service it may overwrite any service displayed as deleted The display uses icons to convey information about calls Directory entries Callers and services Icons in the Callers List ee are viewing the Callers ist You answered the call when amp it came in You did not answer the call when it came in C You were on another call when this cal
15. one company for information Advanced Features PREDIALING a number Predialing lets you view a number before you dial Enter the number using the dial pad and before lifting the handset Use the Backsrace softkey or lt to correct any errors To dial the number lift the handset press the Dial softkey or press l HanpsFreeE Calling The Handsfree feature allows you to speak to someone without using the handset To dial using Handsfree enter a number and then press or the Dial softkey To answer using Handsfree press when a call is ringing To switch between Handsfree and the handset when the handset is off hook press When the handset is on hook press to disconnect a Handsfree call When Handsfree is on the speaker light turns on When the speaker light is on press at any time to mute Handsfree The speaker light will flash and you will hear the caller but they will not hear you To switch between Handsfree and mute press C Mute TIMING a Call When you make or answer a call the Timer shows the elapsed time of the call UsiNG Flash The Flash softkey allows you to access telephone company subscribed services such as call waiting and three way calling These services vary from area to area so contact your telephone company for instructions on using available services and your Model 390 telephone If these instructions say to press the hook switch or receiver button press
16. ords the last 100 callers in the order they called The telephone display will indicate when there are new callers When the Callers List is full new callers are added to the list and the oldest callers are deleted In the Callers List you will see the message Ae Hew callerts i 44 Callis 2 bumred on the display Viewinc the Callers List 1 Press the Callers button RR 2 Press gia and to move up and down in the Callers List Hold either key down to scroll continuously You can also press the Resume softkey to see the last caller you viewed the last time you entered the Callers List 3 Press the Callers button 2 the Buit softkey or C Goodbye at any time to leave the Callers List Note will also hang up a caller if you are on a call CALLING an entry in the Callers List 1 Find the entry you would like to call in the Callers List 2 Lift the handset to dial the number or press the Dial softkey or to dial the number using Handsfree Copyine from the Callers List to the Directory When the number is displayed in the Callers List press The display will show Saved Directors If the entry in the Callers List does not have a name i e if the name is listed as Unknown or Private you will be prompted to enter a name You can edit a number in the Callers List and then copy it to the Directory CHANGING a number in the Callers List before dialing Tip Ifyou have to frequen
17. phone and place the other hand on the top of the stand Pull the stand away from the telephone You will have to pull quite forcefully but this will not break the stand Can I turn the light on the screen off N o You can only adjust the contrast of the display Why are Callers not identified on the display Caller ID information usually arrives between the first and second ring Let the telephone ring at least once before answering Make sure you subscribe to Caller ID services from your local telephone company W hy can t I dial a number in the Callers List You must subscribe to a Caller ID service for names and or numbers to be recorded in the Callers List If the number of the caller is unknown or private you cannot return the call Or the number may require an area code Press the EditHum softkey to edit the number then press the Dial softkey W hy can t I hear a caller or be heard Increase the receiver or speaker volume Make sure the handset cord is inserted securely into the jack If the speaker light is flashing the call is muted press the key to turn mute off the light will be steady and not flashing W hy does the telephone wobble Make sure the cords are routed properly through the stand as indicated in the Installation section Check that the stand has been properly snapped into place W hat does Hold Ms3 do This is an option available with some Call W aiting services W hen you
18. ries in the Directory 1 Find the entry you would like to change 2 Press the Change softkey 3 To change the number use the Backsrace softkey or lt to erase digits Use the dial pad to add digits Use the Pause softkey to insert a 2 second pause The pause icon if will appear 4 Press Sawe to move to the name 5 To change the name use the Backsrace softkey or lt to erase letters Use the dial pad and the HextSrace softkey to add letters Press the ChangeCase softkey to switch between upper and lower case 6 Press Sawe to save changes Copyine from the Callers List the Redial List or the Display to the Directory 1 Open the Callers List Redial List or answer a call 2 When the number is displayed on the screen press If the entry includes a name and number the display will show Saved Directors 3 If the entry is a number only such as in the Redial List you will be prompted to enter a name Once you ve pressed the Sawe softkey to save the name the display will show Saved Directory Dia inGc from the Directory 1 Find the entry you would like to call in the Directory 2 Lift the handset to dial the number or press the Dial softkey or to dial the number using Handsfree DELETING an entry in the Directory 1 Find the entry you would like to delete 2 Press the Delete softkey 3 Press the Delete softkey again to confirm DELETING all entries in the Directory Onc
19. ss the cords into the grooves Press the cords into two of the grooves provided on the bottom of the stand This will allow the stand to sit flat on a desk surface WAV ZZ SS R gC COU lt I g Insert Faceplate Snap the faceplate into the recess provided above the dial pad Slide the tab on the left hand side of the faceplate into the slot Then press on the right hand side of the faceplate to snap it into place 9 s Customize the telephone Follow the instructions in the section Customizing your phone to customize your Model 390 telephone This space is provided so that you may make notes while installing and using your Model 390 telephone Using the Directory The Directory can store up to 200 names and numbers which are displayed in alphabetical order Tip Store all your Directory contacts the same way either first name first or last name first This will make it easier to find names and numbers AppiNG a name and number to the Directory 1 Press the Directory button Q 2 Press the AddHew softkey 3 Enter the number using the dial pad You can enter up to 24 digits Hyphens will be automatically added If you need to enter a pause between your voice mail number and password for example press the Pause softkey The pause icon will appear To program a number that uses Flash press the Flash softkey where it is
20. tly remove area codes to return local calls you should use the Area Codes option and add your local area code s N ote The Callers List does not save changes If you plan to dial the number again copy it to the Directory and change it there 1 Find the caller in the Callers List you wish to dial 2 To add digits use the dial pad 3 To delete digits press the EditHum softkey to begin editing Use the dial pad to add digits 4 Lift the handset to dial the number or press the Dial softkey or to dial the number using Handsfree DELETING an entry in the Callers List 1 Find the entry you would like to delete in the Callers List 2 Press the Delete softkey 3 Press the Delete softkey again to confirm The display shows Item is erased DELETING all entries in the Callers List 1 Press the Callers button 23 2 Press the DeleteList softkey 3 Press the Delete softkey to confirm The display shows Callers list is empta You must subscribe to a Caller ID service for this feature to work Consult your local telephone company for information Finpine entries in the Directory 1 Once in the Directory press Gp to scroll down and g to scroll up one listing at a time Hold either key down to scroll continuously 2 Press a dial pad key to see listings that start with that letter For example 5 takes you to the first J listing takes you to the first K listing CHANGING ent
21. u plan to mount the phone on Your Model 390 telephone can be installed on a desk or mounted on the wall the wall you do not need to attach the stand skip this step If you plan 1 T onnect the handset to use the phone on a desk attach the cord stand by inserting the tabs on the stand marked with 4 into the slots on the bottom of the telephone A For a higher viewing angle use the slots marked For a lower viewing angle use the slots marked Then rotate the stand towards the phone until it snaps into place B Turn the telephone over and locate the handset jack marked s Insert one end of handset cord into the jack until it clicks into place Then route the handset cord through the groove as shown in the illustration below Attach the handset to the other end of the handset cord Install parts Stand Phone cord Handset 5 s Install the phone If you have installed the stand and are using the phone on a desk Simply turn the telephone over so it rests on the stand Connect the phone A cord to a phone jack and plug the power adapter into a power outlet 6 s Install on a wall To install the M odel 390 on a wall Connect the cord to the wall jack A Coil the phone cord into the space provided on the back of the phone B Then align the telephone so the hooks on the wall plate C align with the wall mount slots on the back of the phone as shown here Push the phone onto the pegs
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