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Aastra 6755i User's Manual

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1. z 3 3 a a z 3 3 3 212 El El 3 a El F pi z zi l Zi l p aa UA aha ara a a pa aS XML Application URI XML Application Title BLF List URI Idle Connected Incoming Outgoing Busy v 2343333331 a A 2433337 aa 9 K a a4 9 234317 Aa YA 3333347 aaa v E E E 333333 33334 aa 71 K JAAA AAAA AAAA AAAA a Y a In the Type field select Speeddial to apply to the key In the Label field enter a label to apply to this key In the Value field enter the phone number extension or speeddial prefix to apply to this v aa 49 aaa aaa 9 aaa 2313337 key If you enter a speeddial prefix you must enter the character at the end of the prefix number for example 123456 In the Line field select a line to apply to this key Valid values are 1 through 9 In the state fields check enable or uncheck disable the states you want to apply to this softkey Model 67551 IP Phone User Guide 75 S 2MIOS pue sAdy 3 qeuuelbo1g Soy aul Programmable Keys 8 9 10 11 Select from Key 1 through Key 6 In the Type field select Speeddial to apply to the key In the Value field enter the phone number extension or speeddial prefix to apply to this key If you enter a speeddial prefix you must enter the character at the end of the pref
2. Softkeys 2 3 4 5 6 Select from Key 1 through Key 20 In the Type field select Speeddial Xfer In the Label field enter a label for the Speeddial Xfer key In the Value field enter the speeddial extension or the extension to transfer calls to for example 5551212 In the Line field select the line for which you want to use the key functionality Valid values are e global e 1 through 9 In the state fields check enable or uncheck disable the states you want to apply to this softkey 128 Model 67551 IP Phone User Guide Programmable Keys 8 Select from Key 1 through Key 6 9 Inthe Type field select Speeddial Xfer 10 In the Value field enter the speeddial extension or the extension to transfer calls to for example 5551212 11 In the Line field select the line for which you want to use the key functionality Valid values are e global e 1 through 9 Expansion Module Keys 12 Select from Key 1 through Key 36 M670i or Select from Key 1 through Key 60 M675i 13 In the Type field select Speeddial Xfer 14 M6751 In the Label field enter a label for the Speeddial Xfer key 15 In the Value field enter the speeddial extension or the extension to transfer calls to for example 5551212 16 In the Line field select the line for which you want to use the key functionality Valid
3. 56 Model 67551 IP Phone User Guide Defining an Emergency Dial Plan Public telephone networks in countries around the world have a single emergency telephone number emergency services number that allows a caller to contact local emergency services for assistance when required The emergency telephone number may differ from country to country It is typically a three digit number so that it can be easily remembered and dialed quickly Some countries have a different emergency number for each of the different emergency services You can specify the digits to dial on the IP phone for contacting emergency services Once you specify the emergency number s on the phone you can dial those numbers directly on the dial pad when required and the phone automatically dials to those emergency services Note Contact your local phone service provider for available emergency numbers in your area The following table describes the default emergency numbers on the IP phones Emergency Number Description 911 A United States emergency number 999 A United Kingdom emergency number 112 An international emergency telephone number for GSM mobile phone networks In all European Union countries it is also the emergency telephone number for both mobile and fixed line telephones 110 A police and or fire emergency number in Asia Europe Middle East and South America You can set the emergency dial plan using the
4. 6 In the state fields check enable or uncheck disable the states you want to apply to this softkey S 2MIOS pue s y sjqewweib01g Soy sur Model 67551 IP Phone User Guide 103 7 Inthe XML Application URI field enter the applicable URI s Note Contact your System Administrator for the appropriate value s to enter in the XML Application URI field 8 Inthe XML Application Title field enter the title of the service This title appears on the phone s LCD after pressing the XML key If multiple XML applications are specified in the XML Application URI field a list of applications displays after pressing the XML key Programmable Keys 9 Select from Key 1 through Key 6 10 In the Type field select XML 11 In the Value field enter a URI s to apply to this key Note Contact your System Administrator for the appropriate value s to enter in the Value field 12 In the XML Application URI field enter the applicable URI s Note Contact your System Administrator for the appropriate value s to enter in the XML Application URI field 13 In the XML Application Title field enter the title of the service This title appears on the phone s LCD after pressing the XML key If multiple XML applications are specified in the XML Application URI field a list of applications displays after pressing the XML key Expansion Module Keys 14 Select from Key 1 through
5. DD MMM YY e YYYY MM DD DD MM YYYY e DD MM YY DD MM YY MM DD YY e MMM DD DDMMMYYYY e WWW DD MMM DDMMM DD MM YYYY Note The date and date format you configure display on the phone s idle screen 4 Inthe NTP Time Servers field enable by checking the checkbox or disable by unchecking the box default is enabled 5 Inthe Time Server 1 Time Server 2 and Time Server 3 fields enter IP addresses or qualified domain names for the primary secondary and tertiary time servers Note Time Servers can only be entered if NTP Time Servers is enabled 6 Click to save your settings Model 67551 IP Phone User Guide 43 Language The IP phones support several different languages You can have the IP Phone Ul and the Aastra Web UI display in a specific language as required When you set the language to use all of the display screens menus services options configuration parameters etc display in that language The IP phones support the following languages English default e French European and Canadian e Spanish European and Mexican e German e Ttalian You can also configure the language to use when inputing values in the Aastra Web UI and the IP Phone UI Specifying the Language to Use Once the language pack s are available on your phone from your System Administrator you can specify which language to use on the phone and or the Aastra Web U
6. Using the ACD Key Use the following procedure to log into a phone queue from your IP phone 47 IP Phone UI 1 Check with your Administrator to verify the queue linked to your ACD Key 2 Press the ACD Key on your IP phone The LCD displays the label of the ACD queue you are accessing Services Dir Callers Lil Mon Jan 2 10 37am o Support The User ID and Password prompts displays Services Dir Callers ACD Support User ID Password Backspace Log In Cancel 3 Using the keypad enter your User ID phone number provided by your System Administrator 92 Model 67551 IP Phone User Guide 4 Using the keypad enter your Password provided by your System Administrator and press the Log In Key Note Use the Backspace key to move back a space and delete a character if required Use the Cancel softkey to cancel the ACD login Your phone logs into the queue on the server 5 Youare logged into the queue and the following screen displays Services Dir Callers ACD Support Available Log Out 6 To allow your phone to be available in the queue press the Available softkey The following screen displays Services Dir Callers ACD Support Unavailable Log Out If your IP phone status is set to Available then the server begins to distribute phone calls from this queue to your IP phone You must manually change the state to Available in order
7. 1 Click on Basic Settings gt Preferences gt General Status System Information Preferences Operation User Password General Phone Lock Softkeys and XML Programmable Keys Pick Up Parked Call Keypad Speed Dial Suppress DTMF Playback M Enabled Directory Display DTMF Digits T Enabled Reset Basic Settings gt Preferences Play Call Waiting Tone Y Enabled Account Configuration Stuttered Dial Tone V Enabled XML Beep Support V Enabled Park Call Call Waiting V Enabled Status Scroll Delay seconds 5 Incoming Call Interrupts Dialing Enabled Switch Ul Focus To Ringing Line IV Enabled Preferred line 1 Zi Preferred line Timeout seconds Goodbye Key Cancels Incaming Call V Enabled UPnP Mapping Lines 0 y Message Waiting Indicator Line Ally DND Key Mode Phone v Call Forward Key Mode Account vf Use LLDP ELIN M Enabled 2 Inthe DND Key Mode field select a do not disturb DND mode to use on the phone Valid values are Account Phone default Custom Default is Phone e accountSets DND for a specific account DND key toggles the account in focus on the phone to ON or OFF phone default Sets DND ON for all accounts on the phone DND key toggles all accounts on the phone to ON or OFF e custom Sets the phone to display custom screens after pressing the DND key that list the account s on the phone The user can select a specific account for DND turn D
8. 1 Click on Operation gt Softkeys and XML or Click on Operation gt Programmable Keys or Click on Operation gt Expansion Module lt N gt Status System Information Softkeys Configuration Operation User Password Key Twe Label Value Phone Lock Softkeys and XML Programmable Keys Keypad Speed Dial Directory Reset Basic Settings Preferences Account Configuration E Connected Incoming Outgoing Busy v K K le a xl WebApps La La 2 3 a None 5 6 Lal Led Lal Lol da l La La La la Lal la le la 2333333333I33I33I3I3I399393941 AWDMAAAAAAAAAAAAAAAAA 233I33I3I33I33333333333333 1 2333333333333 3I333331 2133333333333 333331331 tal Lal la la Services XML Application URI XML Application Title BLF List URI Model 67551 IP Phone User Guide 81 Softkeys 2 Select from Key 1 through Key 20 3 Inthe Type field select Do Not Disturb to apply to the key 4 In the state fields check enable or uncheck disable the states you want to apply to this softkey Programmable Keys 5 Select from Key 1 through Key 6 6 Inthe Type field select Do Not Disturb to apply to the key Expansion Module Keys 7 Select from Key 1 through Key 36 M6701 or Select from Key 1 through Key 60 M6751 8 Inthe Type field select Do Not Disturb to
9. None None None None None None al Lal la La te None None None None None al Lal la La te None None None None None al Lal la La tel None None None le Le Services XML Application URI XML Application Title BLF List URI Softkeys 2 Select from Key 1 through Key 20 3 Inthe Type field select Flash 4 Inthe Label field enter a label to display on the phone for the key oe Idle Connected Incoming Outgoing Busy v 233333333333333333304 Vv NAANANAIANNNANANANANANA na K AWVAAMAAAAAAAAAAAAAAAA K JAAA AAA AAAA AAI AAAA v ko S s a AAMT MT ATA ATA AANA A Model 67551 IP Phone User Guide 109 S 2 xMIOS pue sAdy 23 qevuuelbo1g Soy aul Line Keys Programmable Keys and Softkeys Programmable Keys 5 Select from Key 1 through Key 6 6 Inthe Type field select Flash Expansion Module Keys 7 Select from Key 1 through Key 36 M670i or Select from Key 1 through Key 60 M6751 In the Type field select Flash M675i In the Label field enter a label to display on the phone for the key 10 Click to save your changes 110 Model 67551 IP Phone User Guide Sprecode Key You can set a key to automatically activate specific services offered by the server by setting a key to sprecod
10. 3 For menu and directory services select a service to display the information for that customized service Message services display to the screen after pressing the softkey or programmable key For user input services follow the prompts as appropriate 4 To exit from the Services menu press the Services key again Model 67551 IP Phone User Guide 105 From an XML Key 1 Press the XML key on the 67551 phone A Custom Features screen displays or the title you specified Use the A and Y to scroll through the customized features For menu and directory services select a service to display the information for that customized service Message services display to the screen after pressing the programmable key For user input services follow the prompts as appropriate To exit from the Customized Features screen press the XML key again 106 Model 67551 IP Phone User Guide WebApps Key You can set a softkey programmable key or expansion module key to automatically access a pre programmed hardcoded XML based application Pressing the WebApps key launches the XML application xml myaastra com Notes 1 By default the WebApps feature can also be accessed by pressing the Services key and selecting the WebApps option 2 The WebApps key is configured on Key 1 of the softkeys by default 9 Aastra Web UI Configuring a WebApps Key Use the following procedure to configure a WebApps
11. M675i Expansion Module E Lock Phone BLF Key CHI office speeddial J 00 0000000000000 ST eT The M675i Expansion Module screen displays softkeys in column format The function keys on the bottom left of the Module allow you to display 3 full screens of softkeys Each screen consists of 2 columns with the following default headings on each page Page 1 List 1 and List 2 Page 2 List 3 and List 4 Page 3 List 5 and List 6 Model 67551 IP Phone User Guide 247 Softkeys List 1 List 2 Lock Unlock BLF 200 Home speeddial CLI SET NE 000000000 Press for page 1 pag O _ __ Press for page 2 al C Press for page 3 Function Keys Page 1 Screen List 5 List 6 0000000000 90900000 dddddddd i Page 2 Screen Page 3 Screen To use the M6751 press the function key for the page you want to display to the LCD page 1 page2 or page 3 and press the applicable softkey Note Your System Administrator can customize the headings on each M675i Expansion Module screen Contact your System Administrator for more information 248 Model 67551 IP Phone User Guide References For more information about configuring softkeys see Softkeys and Programmable Keys on page 60 For more info
12. the phone while an active call is already present the phone puts the active call on hold and answers the intercom call You can change the behavior of how the phone handles incoming intercom calls by enabling disabling specific parameters using the Aastra Web UI The following table describes these features Incoming Intercom Features in Aastra Web UIl Description Microphone Mute Allows you to enable or disable the microphone on the IP phone for Intercom calls made by the originating caller Auto Answer Allows you to enable or disable the IP phone to automatically answer an Intercom call If auto answer is enabled on the IP phone the phone plays a tone if Play Warning Tone is enabled to alert the user before answering the intercom call If auto answer is disabled the phone rejects the incoming intercom call and sends a busy signal to the caller Note Your Administrator can set a time period delay before the phone automatically answers Contact your System Administrator for more information Play Warning Tone Allows you to enable or disable a warning tone to play when the phone receives an incoming intercom call on an active line Allow Barge In Allows you to enable or disable how the phone handles incoming intercom calls while the phone is on an active call Microphone Mute You can mute or unmute the microphone on the IP phone for intercom calls made by the originating ca
13. Key 60 M6751 12 In the Value field specify the extension you want to intercept when you press this softkey For example 2200 13 M675i In the Label field enter a label to apply to this Directed Call Pickup key 14 In the Line field select the line for which to apply the Directed Call Pickup configuration Valid values are e global e 1 through 9 15 Click to save your changes 96 Model 67551 IP Phone User Guide Configuring Group Call Pickup GCP Key for Sylantro Servers 9 Aastra Web Ul Use the following procedure to configure Group Call Pickup on the 67551 IP Phone The procedure shows the softkey screens as an example Note A ring group must be configured on the Sylantro Server in order for a GCP softkey to function 1 Click on Operation gt Softkeys and XML or Click on Operation gt Programmable Keys or Click on Operation gt Expansion Module lt N gt Status System Information Softkeys Configuration Operation ee ae Key Type Label Value i Idle Connected Incoming Outgoing Busy oficina XML Webapps M Fl E Ps Programmable Keys None zi ud Vv Vv K g Keypad Speed Dial EA a E 7 E as Tone E E R A E F Basic Settings None zi d F F p z Preferences Nene gt F d F F d Account Configuration z E a E N zi Vv Vv Vv Vv Vv None z d d g y g None z y Vv Vv y F N z Y Vv
14. a xl a a z None a AHARRHARAARR ARR R RAR ee al al a None Services XML Application URI XML Application Title BLF List URI Save Settings Softkey 1 configured for CFWD euelN Softkeys 2 Select from Key 1 through Key 20 a Burb 3 Inthe Type field select Call Forward from the list of options 4 optional If required enable or disable the applicable states for the Call Forward key Idle Connected Incoming Outgoing and or Busy Sil Model 67551 IP Phone User Guide 195 Programmable Keys 5 Select from Key 1 through Key 6 6 Inthe Type field select Call Forward from the list of options Expansion Module Keys 7 Select from Key 1 through Key 36 M6701 or Select from Key 1 through Key 60 M6751 8 Inthe Type field select Call Forward from the list of options 9 Click to save your changes Note If there is no CFWD key configured on the phone or it is removed you can still set the CF WD modes via the IP Phone UI at the path Options gt Call Forward 10 Click on Basic Settings gt Preferences gt General Status System Information Preferences Operation User Password General Phone Lock Park Call Softkeys and XML Programmable Keys Pick Up Parked Call Keypad Speed Dial Suppress DTMF Playback V Enabled Directory Display DTMF Digits Enabled o Call Waiting Enabled
15. key For ININ Server Enter the extension number where you want to park the call followed by key If the call is parked successfully the response is either a greeting voice confirming that the call was parked or a hang up occurs The parked call party hears music on hold 3 Ifthe call fails you can pick up the call using the next procedure and press the Park key again to retry step 2 Pickup a Parked Call 1 Pick up the handset on the phone 2 Enter the extension number where the call was parked 3 Press the Pickup key If the call pick up is successful you are connected with the parked call Model 67551 IP Phone User Guide 119 Line Keys Programmable Keys and Softkeys Last Call Return Icr Key Sylantro Servers only Using the Aastra Web UI you can configure the Last call return lcr function on a key This feature is for Sylantro servers only How it works If you configure Icr on a key and a call comes into your phone after you are finished with the call and hang up you can press the key configured for lcr and the phone dials the last call you received When you configure an lcr key the label LCR displays next to that key on the IP phone When the Sylantro server detects an ler request it translates this request and routes the call to the last caller Configuring a Last Call Return Key 9 Aastra Web UI Use the following procedure
16. Group RTP Paging receives RT io 235 E eee re oe vse Sart E S N a nn trae neo Sr ee 237 Available Features Enabled by Administrators seesseoessoessoesssesssocesoossosesoesssoessoossoossssesssee 238 Outgoing Iitercom Calls aan 238 Missed Call Summary Subscription c csix 0saccgeassdsvasrssnrsteastadsvneabenedsesbartestiastedads iabunteabberataviaeds 238 Customizable Callers List Key and Services Key oooooococinccnnococococonononccconoconn cono c con nono nocannnonnnos 239 Autodial Hotline and Warmline A A ee 239 Centralized Contete cing AAA A a mapaddues 239 Answer and Ignore Softkeys for XML Applications ooooccconoccnococonoconcnonncconocono cono nono noconocnnos 240 XML Softkey for Special Characters in XML Applications oooconccncnoconocononconnnancnncnncnncnnnos 240 Playing a WAV File On Your Phone sis ata tee 241 Using the Keypad During Active XML Applications ooooccnncccionoconoconnnonncconnccono cono nonccconocnnos 241 Key Redirection gires EN 242 XML Applications and Off Hook Interaction 00 cecceeccescessceesseceeceeeeeeseeceneceeceeeeeeaeees 243 XML Override for a bocked Phone nt SOS 243 RTP Recording and Simultaneous Playing ooooonconincononcconccononcnonoconocnnn cono ccoo no cono cnnn conc cconcnnnos 243 Hold Feature Enhancement for Broadsoft Servers oooocoooccconoccconcnoconanononaconnnnnoonnnconnnnnnno 244 Authentication Support for HTTP HTTPS Download Methods Used with Broadsoft Client Management System M
17. Preferences Play Call Waiting Tone Y Enabled Account Configuration Stuttered Dial Tone M Enabled XML Beep Support V Enabled Status Scroll Delay seconds 5 Incoming Call Interrupts Dialing I Enabled Switch Ul Focus To Ringing Line M Enabled Preferred line 1 X Preferred line Timeout seconds Goodbye Key Cancels Incoming Call Y Enabled UPnP Mapping Lines 0 y Message Waiting Indicator Line TAI y DND Key Mode Phone v Call Forward Key Mode Account v Use LLDP ELIN M Enabled Call Forward Key Mode Parameter 11 In the Call Forward Key Mode field select a call forward mode to use on the phone Valid values are Account Phone Custom Default is Account Account default The account mode allows you to configure CFWD on a per account basis Pressing a configured CFWD key applies to the account in focus Phone The Phone mode allows you to set the same CFWD configuration for all accounts All Busy and or No Answer When you configure the initial account the phone applies the configuration to all other accounts In the Aastra Web UI only the account you configured is enabled All other accounts are grayed out but set to the same configuration Using the Aastra Web Ul if you make changes to that initial account the changes apply to all accounts on the phone 196 Model 67551 IP Phone User Guide e Custom The Custom mode allows you to configure CFWD for a specific account or all accounts You can configure a specific s
18. T 3 ae IT N Reset 4 Intercom z Basic Settings 5 6 Preferences Account Configuration None O CUA B Services XML Application URI XML Application Title BLF List URI Save Settings Softkeys 2 Select from Key 1 through Key 20 3 Inthe Type field select Intercom 4 Inthe Label field enter a label to apply to this key 5 In the state fields check enable or uncheck disable the states you want to apply to this softkey Programmable Keys 6 Select from Key 1 through Key 6 7 Inthe Type field select Intercom Expansion Module Keys 8 Select from Key 1 through Key 36 M6701 or Select from Key 1 through Key 60 M6751 9 Inthe Type field select Intercom 10 M6751 In the Label field enter a label to apply to this key 11 Click to save your changes Model 67551 IP Phone User Guide 141 sAdyWOoS pue sAdy 3 qevuuelbo1g say aul Line Keys Programmable Keys and Softkeys Phone Lock Key You can configure a key on the IP Phone to use as a lock unlock key You assign the function of the key as Phone Lock Configuring a Phone Lock Key 9 Aastra Web Ul Use the following procedure to configure a Phone Lock key on the 67551 IP Phone The procedure shows the softkey screen as an example 1 Click on Operation gt Softkeys and XML or Click on Operation gt Programmable Keys or Click on Operation gt Expansion M
19. Valid values are 1 through 9 5 In the state fields check enable or uncheck disable the states you want to apply to this softkey Programmable Keys 6 Select from Key 1 through Key 6 7 In the Type field select Last Call Return 8 Inthe Line field select the line you want to apply to this key Valid values are 1 through 9 Expansion Module Keys 9 Select from Key 1 through Key 36 M6701 or Select from Key 1 through Key 60 M6751 10 In the Type field select Last Call Return 11 In the Line field select the line you want to apply to this key Valid values are 1 through 9 12 Click to save your changes Model 67551 IP Phone User Guide 121 Call Forward Key Using the Aastra Web UI you can configure the Call Forward CFWD function on a softkey programmable key or expansion module key Use call forwarding when you want a specific account on your phone to be forwarded to another number when your phone is in the busy state or the no answer state or both Pressing the Call Forward key on the phone accesses the Call Forward Menus The menus that display are dependant on the Call Forward mode Account default Phone or Custom configured for the phone For more information about call forwarding and call forwarding modes see Call Forward Account Based Configuration on page 193 Configuring a Call Forward Key 9 Aastra Web UI 1 Click on Operation g
20. a a xl None a al a a a None Lal la a a a a a None Services XML Application URI XML Application Title BLF List URI S 2MIOS pue sAdy 3 qevuuelbo1g SAdy aul Model 67551 IP Phone User Guide 111 Softkeys 2 3 4 5 Select from Key 1 through Key 20 In the Type field select Sprecode In the Label field enter a label to display on the IP phone for this key In the Value field enter the appropriate value for accessing specific services from the server Note For values to enter in this field contact your System Administrator 6 In the state fields check enable or uncheck disable the Connected state for this softkey Programmable Keys 7 8 9 Select from Key 1 through Key 6 In the Type field select Sprecode In the Value field enter the appropriate value for accessing specific services from the server Note For values to enter in this field contact your System Administrator Expansion Module Keys 10 11 12 13 Select from Key 1 through Key 36 M6701 or Select from Key 1 through Key 60 M6751 In the Type field select Sprecode M675i In the Label field enter a label to display on the IP phone for this key In the Value field enter the appropriate value for accessing specific services from the server Note For values to enter in this field con
21. arrow keys to scroll through each account Services Indicates 2i CFWD Enabled Callers Call Forward Call Forward P1 Screennamel Y p Indicates 2 Screenname2 3 Screenname3 X no CFWD phone Account Screen number configured Change CopytoAll Cancel Done All Off AllOn Indicates CFWD Disabled In the above example Screenname has one or more CFWD states enabled as indicated by a check mark Y Screenname 2 has one or more CFWD states enabled but a specific state has no call forward phone number configured as indicated by a and Screenname3 has one or more CFWD states disabled as indicated by an X Model 67551 IP Phone User Guide 205 3 Select an account using the UP and DOWN arrow keys You can also use the following keys if required All Off Key Disables CFWD for all accounts on the phone e All On Key Enables CFWD for all accounts on the phone e CopytoAll Key Copies all settings for the account you select to all other accounts on the Call Forward Account screen For example if you have the cursor pointing at Screennamel and you press the CopytoAll key all of the CFWD settings for Screenname are copied to Screenname2 and Screenname3 e Cancel Key Cancels any configuration you may have made without saving To cancel a configuration you must press this CANCEL key before pressing the DONE key 4 After selecting an account press CHANGE The Call Forward Mode screen displays
22. e Utilize a Caller List e Utilize a Directory e Utilize Voicemail Note Other than the Services Menu you can also configure the Caller List and Directory List on separate keys The XML customized services are created and provided by your System Administrator through the diverse web based language of XML Availability of these services depends on your phone system or service provider Reference For more information about XML Caller List Directory and Voicemail see the following e XML Key on page 100 e Callers List on page 183 e Directory List on page 172 e Voicemail on page 210 Note Your System Administrator can create a custom Services key for your application For more information about custom Services see Customizable Callers List Key and Services Key on page 239 Model 67551 IP Phone User Guide 133 Configuring a Services Key 9 Aastra Web UI Use the following procedure to configure a Services key on the 67551 IP Phone The procedure shows the programmable key screen as an example Note By default the Services key is Key 1 on the programmable keys 1 Click on Operation gt Softkeys and XML or Click on Operation gt Programmable Keys or Click on Operation gt Expansion Module lt N gt Status System Information Programmable Keys Configuration Operation User Password Type Value Phone Lock Softkeys and XML Programmable Keys Directory K
23. or when dialing from a softkey programmable key or expansion module key DTMF is the signal sent from the phone to the network that you generate when you press the phone s touch keys This is also known as touchtone dialing Each key you press on your phone generates two tones of specific frequencies One tone is generated from a high frequency group of tones and the other from a low frequency group If you enable the Display DTMF Digits parameter the digits you are dialing from the keypad softkey or programmable key display to the IP phone s LCD display This parameter is disabled by default no digits display when dialing You can enable the Display DTMF Digits parameter using the Aastra Web UI Configuring Display of DTMF Digits 9 Aastra Web UI Use the following procedure to configure the display of DTMF digits on the IP phone Note Display DTMF Digits is disabled by default 1 Click on Basic Settings gt Preferences gt General Status System Information Preferences Operation User Password General Phone Lock Softkeys and XML Programmable Keys Pick Up Parked Call Keypad Speed Dial Suppress DTMF Playback Enabled Directory Display DTMF Digits I Enabled Reset Basic Settings Preferences Account Configuration Stuttered Dial Tone M Enabled XML Beep Support Y Enabled Park Call Call Waiting V Enabled Play Call Waiting Tone Enabled Status Scroll Delay seconds 5 Incoming Call
24. that the phone dials automatically after pressing the speeddial key You can use this feature for numbers that contain long prefixes For example if you had the following speeddial configuration in the Aastra Web UI Access levelKey 1 Type speeddial Label Europe Office Value 1234567 Line 2 then after you press key 1 on the phone the prefix number displays on the phone screen The phone proceeds to dial the prefix number automatically and pauses for you to enter the remaining phone number using the keypad on the phone You can save up to 30 speeddial numbers on the 67551 Use the following procedures to set speeddial on the 67551 IP phone 70 Model 67551 IP Phone User Guide Press and Hold to Create a Speeddial applicable to programmable keys softkeys keypad keys expansion module keys 47 IP Phone UI Pressing and holding down a programmable key softkey keypad key or expansion module key on the phone initiates a speeddial feature Note When creating a speeddial key from the IP Phone UI you must select a programmable key softkey keypad key or expansion module key that has no preassigned function key must be set to None or Empty If you press and hold a keypad key that is already configured as a speeddial the speeddial information displays on the screen for you to edit 1 Press a programmable key softkey keypad key or expansion module key for 3 seconds The following screen displays
25. to start receiving calls 7 To temporarily stop receiving calls press the press the Unavailable softkey If you are on a call or miss a call that has been distributed to your phone your phone status automatically changes to Unavailable Your phone remains in the Unavailable state until one of the following occurs e You use the IP Phone UI to manually switch the IP phone state back to Available or e The availability timer for your IP phone expires This only occurs if your Administrator has configured an auto availability timer on your IP phone Contact your System Administrator for more information 8 To logout of the queue press the Log Out softkey The server no longer distributes phone calls to your IP phone Model 67551 IP Phone User Guide 93 Directed Call Pickup Group Call Pickup Keys for Sylantro Servers Aastra IP phones support the Directed Call Pickup DCP and Group Call Pickup GCP features The DCP GCP feature allows you to intercept or pickup a call on a monitored extension You can configure this feature using the Aastra Web UI to create a DCP or GCP softkey on the IP phone When you configure a DCP softkey you specify the extension that you want to monitor Then when the monitored extension receives a call you press the DCP softkey to pick up the call If the monitored extension receives multiple incoming calls simultaneously the IP Phone UI displays a list of incoming calls You selec
26. 3 parties including yourself in a conference call This is called Local Conferencing and is the default method of conferencing on the 67551 Note Your System Administrator can set your Conference key to speeddial a specific number Contact your System Administrator for more information 166 Model 67551 IP Phone User Guide Using Local Conferencing 47 iP Phone UI Use the following procedure to create a conference call using local conferencing Use the following illustration as a reference v A Conference key when handset is lifted 1 When you begin a conference you are the first party in the conference Party 1 Pickup the handset or press the speakerphone key A line opens up 2 Call Party 2 by dialing their number or answer an incoming call of a Party 3 Wait for Party 2 to answer When Party 2 answers you can consult with them before adding them to the conference 4 Press the Conf Key A new line opens John Smith 5 Enter the phone number of Party 3 6 Wait for Party 3 to answer When Party 3 answers you can consult with them before adding them to the conference 7 Press the Conf key again to add Party 3 to the conference Party 1 which is yourself Party 2 and Party 3 are all connected to a single conference 8 To drop a party from the conference press the
27. 36 M6701 or Select from Key 1 through Key 60 M6751 7 In the Type field select Phone Lock from the list of options Click to save your changes Note You can lock unlock the phone using the new key you just configured using the Aastra Web UI at the path Operation gt PhoneLock or using the Phone Lock option on the IP Phone UI at the path Options gt Phone Lock For more information about using the lock unlock feature see Locking Unlocking a Phone on page 55 Using the Lock Unlock Key on the IP Phone After configuring a key as a lock unlock key refer to the following procedure to use the key on the IP phone Lock the Phone 1 Press the LOCK key The phone locks The LED for the key AND the Message Waiting Lamp illuminate steady ON An Unlock label appears next to the key you just pressed Unlock the Phone 1 Press the UNLOCK key A password prompt displays 2 Enter your user password and press ENTER The phone unlocks The LED for the key AND the Message Waiting Lamp go OFF The Lock label appears next to the key you just pressed Model 67551 IP Phone User Guide 143 Paging Key Sends the RTP Stream You can configure a Paging key on the phone that allows you to send a Real Time Transport Protocol RTP stream to pre configured multicast address es without involving SIP signaling You enter a multicast IP address es and a port number for the Paging key that when p
28. 6 6 Inthe Type field select Call Forward Expansion Module Keys 7 Select from Key 1 through Key 36 M6701 or Select from Key 1 through Key 60 M6751 8 Inthe Type field select Call Forward 9 Click to save your changes Model 67551 IP Phone User Guide 123 BLF Xfer The BLF key allows one or more extensions to be monitored and once there is any state change with those extensions the key shows the status of the monitored lines The Xfer key allows a call to be transferred to other recipients blindly or consultatively The BLF Xfer key combines the BLF and Xfer key s functionality together allowing the user to transfer calls or use BLF with one key Note It is recommended that you enable the Switch UI Focus to Ringing Line parameter when using the BLF Xfer feature For more information about this parameter see Switch UI Focus to Ringing Line on page 223 BLF Xfer Key Requirements and Functionality e BLF Xfer and BLF A BLF Xfer key can be configured for subscribing to an extension and monitor the status of the extension similar to the BLF key functionality Changes of the state of the monitored extension are indicated by a LED Icon e BLF Xfer and Blind Transfer Calls When the focused line is in the Connected state pressing the BLF Xfer key transfers the call to the extension unconditionally disregarding the status of the monitored extension If transferring a c
29. 67551 supports centralized conferencing for Sylantro and Broadsoft servers This feature provides centralized conferencing on the SIP server versus localized on the phone Your System Administrator must enable this feature on your phone before you can use centralized conferencing Centralized Conferencing allows you to perform the following e Conference two active calls together into a conference call When on an active conference call invite another party into the call e Create simultaneous conference calls on the same IP phone Sylantro servers only For example a user at extension 2005 could create two conferences and put one conference on hold while conversing with the other party Line 1 conference together extensions 2005 2010 and 2020 Model 67551 IP Phone User Guide 239 Line 2 conference together extensions 2005 2011 and 2021 e Disconnect from an active conference call while allowing the other callers to remain connected Add unlimited number of users to a conference dependent on the limitations of the server e Join two active calls together into a conference e Join incoming or outgoing active calls to any existing conference Reference For more information about using Centralized Conferencing see Centralized Conferencing for Sylantro and Broadsoft Servers on page 168 Answer and Ignore Softkeys for XML Applications If you are accessing XML applications on your phone and a call co
30. 7 See the section Set Audio on page 34 for instructions on how to change the Set Audio option Why can t get a dial tone Check for any loose connections and that the phone has been installed properly For installation instructions please refer to the Installation and Setup section in the Aastra 67351 Installation Guide provided with your phone Why doesn t my phone ring Check the ring volume on your phone It may be turned down or turned off To adjust the ringer volume setting press the volume button when the phone is on hook and idle For more information refer to the Adjusting Volume section in the Aastra 67551 Installation Guide provided with your phone Why is the light not coming on with a new Voice Mail Message Your phone system or service provider must provide Visual Message Waiting service for this function to work Check with your System Administrator for more information Why is my handset not working Check to ensure that the handset cord is fully connected to both the phone and handset See the section Connecting a Handset or Headset in the Aastra 6755i Installation Guide for information 250 Model 67551 IP Phone User Guide What are services and how do I use them Services on the IP phone include XML Applications e Callers List e Directory List Voicemail See the section Services Key on page 133 more information about the options available under Serv
31. Aastra Web UI Use the following procedure to configure suppression of DTMF playback Note Suppress DTMF Playback is enabled by default Model 67551 IP Phone User Guide 211 Additional Features 1 Click on Basic Settings gt Preferences Status System Information Operation User Password Phone Lock Softkeys and XML Programmable Keys Keypad Speed Dial Directory Reset Basic Settings Preferences Account Configuration Preferences General Park Call Pick Up Parked Call Suppress DTMF Playback Display DTMF Digits Call Waiting Play Call Waiting Tone Stuttered Dial Tone XML Beep Support Status Scroll Delay seconds Incoming Call Interrupts Dialing Switch UI Focus To Ringing Line Preferred line Preferred line Timeout seconds Goodbye Key Cancels Incoming Call UPnP Mapping Lines Message Waiting Indicator Line DND Key Mode Call Forward Key Mode Use LLDP ELIN Go to the General section The Suppress DTMF Playback field is enabled by default To disable this field uncheck the box Click to save your settings Enabled Enabled Enabled Enabled Enabled Enabled I Enabled Enabled X M Enable o gt au Phone y Account v Enabled 212 Model 67551 IP Phone User Guide Display DTMF Digits A feature on the 67551 phone allows users to enable or disable DTMF dual tone multi frequency digits to display to the IP phone when using the keypad to dial
32. Call on Hold You can place an active call on hold by pressing the Hold key When you place a call on hold only your phone can retrieve the call L iP Phone UI To place a call on hold 1 Connect to the call if not already connected 2 Press the Hold key 1 John Smith Tue May 17 10 19am L1 Hold 201 Keri March The line call appearance light begins to flash slowly and after a short time the phone beeps softly to remind you that you still have a call on hold The screen displays Call Held with the line number the call is held at the phone Note If you are connected to another call the phone does not beep to remind you that you still have a call on hold 162 Model 67551 IP Phone User Guide When on Hold To let your caller know that they are still on hold music plays softly if this has been set up for your system The call line appearance light for the line you are on remains solid to indicate that you are still connected L1 John Smith Tue May 17 10 19am L1 Connected gt 201 Keri March Automatic Hold When juggling between calls you do not have to press the hold button to go from one call to the next The phone automatically puts your current call on hold as soon as you press a new line call appearance button If you have more than one call on hold you can reconnect to a held call by pressing the line call appearance button where that call is being held Press to disconnect
33. Characters Lowercase Characters 0 0 0 1 1 5 _ amp 1 5 _ amp 2 ABC2ACG abc2 c 3 DEF3EEE def3 e 4 GHI4 ghi4 5 JKL5 jki5 6 MNO600 mno6 7 PQRS7 pqrs7 8 TUV8U tuv8u 9 WXYZ9 wxyz9 i lt SPACE gt lt SPACE gt NO NO Configuring Language Input Using the IP Phone UI You can configure the language you use for inputting on the phone by setting the Input Language option The default input language setting is English You can change this setting using the IP Phone UI or the Aastra Web UI Example Preferences Language 1 Tones 1 Screen Language 2 Contrast Level 2 Input Language 3 Speed Dial Edit 4 Live Dialpad 4 5 Set Audio gt gt 6 Time and Date 7 Language Select Select Done Done Language Option Input Language Option Input Language 1 English 2 Francais 3 Espa ol 4 Deutsch 5 Italiano Cancel Done Select an Input Language 47 iP Phone UI Use the following procedure to change the input language using the IP Phone UI 1 Press on the phone to enter the Options List 2 Select Preferences 3 Select Language 48 Model 67551 IP Phone User Guide 4 Select Input Language Select the language you want to use when inputting text and characters into the IP Phone UI Valid values are English default Frangais French Espa ol Spanish Deutsch German Italiano Italian
34. Conf key once more Note You can use Y and A to scroll through and see the numbers and names if available of the parties in the conference call When a name is displayed pressing gt drops the displayed party from the call Model 67551 IP Phone User Guide 167 Joining Two Active Calls in a Single Conference L iP Phone UI 1 Begin with active calls on two different lines for example Line 1 and Line 2 have active calls 2 Press the Line key for which you want to conference the two calls together for example Line 1 3 Press the Conf key 4 Press the Line key that has the second active call for example Line 2 5 Press the Conf key The two active calls link into a conference call on Line 1 Note You can use Y and A to scroll through and see the numbers and names if available of the parties in the conference call When a name is displayed pressing B gt drops the displayed party from the call Centralized Conferencing for Sylantro and Broadsoft Servers The 67551 allows you to create multiple conferences with unlimited participants depending on your server limitations when your Administrator enables Centralized Conferencing If your Administrator does not enable Centralized Conferencing then the 67551 uses Local Conferencing by default Your Administrator can configure Centralized Conferencing globally on all lines or on specific lines Although for the global setting to work yo
35. Error Displays on accounts when registration fails with the SIP proxy server Number Example Backup Registrar Line SIP Account Status Used 4 9057604601 anasipproxy aastra com 5060 401 No where Account Number is 4 SIP Account is 9057604601 anasipproxy aastra com on port 5060 Status is 401 Unregistered if SIP registration fails Backup registrar is used No Model 67551 IP Phone User Guide Customizing Your Phone The following paragraphs describe the options available from either the IP Phone UI the Aastra Web UI or both and provide procedures applicable to the option Ring Tones and Tone Sets You can configure ring tones and ring tone sets on the IP phone Ring Tones There are several distinct ring tones a user can select from to set on the IP phones You can enable disable these ring tones on a global or per line basis The following table identifies the valid settings and default values for each type of configuration method Ring Tones Table Configuration Method Valid Values Default Value IP Phone UI Global Tone 1 Tone 2 Tone 3 Tone 4 Tone 5 Silent Global Setting Tone 1 Aastra Web UI Lines 1 to 9 Global Tone 1 Tone 2 Tone 3 Tone 4 Tone 5 Silent Per Line Setting Global Tone 1 Tone 2 Tone 3 Tone 4 Tone 5 Silent Global Setting Tone 1 Per Line Setting Global Model 67551 IP Phone User
36. For incoming RTP multicasts the ringing display is dependant on the setting for the Allow Barge In parameter See Allow Barge In on page 232 If this parameter is disabled and there is no other call on the phone then the paging is automatically played via the default audio device If there is an existing call on the phone the call initially displays in the ringing state The user has the option to accept ignore the call If the Allow Barge In parameter is enabled the RTP multicast call barges in and any existing calls are put on hold If an RTP multicast session already exists on the phone and the phone receives another incoming RTP multicast session the priority is given to the first multicast session and the second multicast session is ignored The behavior for the incoming calls in this case is also based on the setting for the Allow Barge in parameter The incoming call is handled as if there were an existing call already on the phone Configuring Group RTP Paging 9 Aastra Web Ul Use the following procedure to configure RTP streaming on the receiving end for Paging applications using the Aastra Web UI Model 67551 IP Phone User Guide 235 1 Click on Basic Settings gt Preferences gt Group Paging RTP Settings Status System Information Operation User Password Phone Lock Softkeys and XML Programmable Keys Keypad Speed Dial Directory Reset Basic Settings Preferences Account Conf
37. Fwd Call Fwd Call Fwd EE In the above example Screennamel Screenname2 and Screenname3 are three accounts configured on the phone Screenname has CFWD AI enabled Screenname2 has CFWD Busy enabled and Screenname3 has CFWD disabled as indicated by no message displayed 2 Press the Call Forward key The Call Forward Mode screen displays for the account you selected Use the UP and DOWN arrow keys to scroll through each state type Model 67551 IP Phone User Guide 199 Services E Dir Indicates Callers CFWD Enabled Call Forward Mode Call Forward gt 1 All Y E Indicates Mode Screen 2 Busy no CFWD phone 3 No Answer Xy number configured Change CopytoAll All Off Cancel All On Done Indicates CFWD Disabled In the above example CFWD All is enabled as indicated by a check mark mM CFWD Busy is enabled but no call forward phone number is configured as indicated by a and CFWD NoAns is disabled as indicated by an X 3 Select a state for the account s in focus using the UP and DOWN arrow keys You can enable disable any or all of the following states for an account All Enables CFWD All for an account and forwards all incoming calls for that account to the specified number Busy Enables CFWD Busy for an account and forwards incoming calls to a specified number if DND has been enabled for that account OR if the account is currently engaged in another call No A
38. Key 36 M6701 or Select from Key 1 through Key 60 M6751 15 In the Type field select XML 16 In the Value field enter a URI s to apply to this key Note Contact your System Administrator for the appropriate value s to enter in the Value field 17 M6751 In the Label field enter a label to apply to this key 18 In the XML Application URI field enter the applicable URI s Note Contact your System Administrator for the appropriate value s to enter in the XML Application URI field 19 In the XML Application Title field enter the title of the service This title appears on the phone s LCD after pressing the XML key If multiple XML applications are specified in the XML Application URI field a list of applications displays after pressing the XML key 104 Model 67551 IP Phone User Guide 20 Click to save your changes Accessing the XML Service After an XML application s has been saved to your IP phone and either the Services Menu or a key have been configured to access the XML applications the customized service is ready for you to use L iP Phone UI From the Services Menu Use the following procedure to access XML applications from the Services Menu Use the following illustration as a reference Services Key 1 Press the Services key 2 Use the A and Y to scroll through the items
39. Key Mode Phone x Call Forward Key Mode Account v Use LLDP ELIN M Enabled 2 The Stuttered Dial Tone field is enabled by default To disable this field uncheck the box 3 Click to save your settings 218 Model 67551 IP Phone User Guide XML Beep Support Using the Aastra Web Ul you can enable or disable a beep to be audible when the phone receives an XML application using the XML Beep Support field at the path Basic Settings gt Preferences gt General If you disable this feature then no beep is heard when the XML application arrives to the phone If your System Administrator has set a value for this feature in a custom XML application or in the configuration files the value you set in the Aastra Web UI overrides the Administrator s setting Setting and saving the value in the Aastra Web Ul applies to the phone immediately Configuring XML Beep Support 9 Aastra Web UI Use the following procedures to configure an XML beep on the IP phone Note XML Beep Support is enabled by default 1 Click on Basic Settings gt Preferences gt General Status System Information Preferences Operation User Passward General Phone Lock Softkeys and XML Programmable Keys Pick Up Parked Call Keypad Speed Dial Suppress DTMF Playback Enabled Directory Display DTMF Digits Enabled Reset Basic Settings Preferences Account Configuration Stuttered Dial Tone M Enabled Park Call Call W
40. Led Led del he del dec del hol doc del E dol Le dol A hol Led dol ol dl Services XML Application URI XML Application Title BLF List URI 144 Model 67551 IP Phone User Guide Softkeys 2 Select from Key 1 through Key 20 3 In the Type field select Paging 4 Inthe Label field enter a label to apply to this key 5 In the Value field enter a multicast IP address and a port number for the Paging key When you press this key the phone initiates an outgoing multicast RTP session to the specified address using the specified port For example 239 0 1 15 10000 Notes 1 When you select Paging for the Type field the Line field is disabled 2 The Value field allows for one multicast address entry only 6 To receive RTP steams for Group Paging you must also configure the Paging Listen Addresses parameter at the path Basic Settings gt Preferences gt Group Paging RTP Settings For more information about setting this parameter see Group RTP Paging receives RTP streams on page 235 Programmable Keys 7 Select from Key 1 through Key 6 8 Inthe Type field select Paging 9 Inthe Value field enter a multicast IP address and a port number for the Paging key When you press this key the phone initiates an outgoing multicast RTP session to the specified address using the specified port For example 239 0 1 15 10000 Notes 1 When you
41. Note Available input languages are dependent on the configuration enabled by your System Administrator 5 Press Done when you have selected an input language 9 Aastra Web UI Use the following procedure to set the input language using the Aastra Web UI 1 Click on Basic Settings gt Preferences gt Language Settings Status System Information Preferences Operation User Password Phone Lock Language Settings Softkeys and XML Webpage Language English v Programmable Keys Input Language English y Keypad Speed Dial Directory z Reset Save Settings Basic Settings Preferences Account Configuration 2 Select a language from the Input Language field Setting this field allows you to specify the language to use when entering text and characters in the Aastra Web UI and IP Phone UI Valid values are e English default Frangais French Espa ol Spanish Deutsch German Italiano Italian Note All languages may not be available for selection The available input languages are dependant on the configuration enabled by your System Administrator 3 Click to save your settings The change is dynamic The Aastra Web UI and IP Phone UI allow you to enter text and characters in the language you selected Model 67551 IP Phone User Guide 49 Latin 2 Character Set The 67551 includes support for ISO 8859 2 Latin2 of multi national languages when displaying and inputing in th
42. Phone User Guide Editing Speeddial Keys On the 67551 you can edit a speeddial key using any of the following methods Using the Aastra Web UJ at the path Operation gt Softkeys and XML Operation gt Programmable Keys Operation gt Expansion Module Keys e Using the IP Phone UI at the path Options gt Preferences gt Speed Dial Edit The following illustration shows the path in the 67551 IP Phone UI for editing a speeddial key Preferences 1 Tones gt Enter Name 2 Contrast Level A Speed Dial Edit John Smith 3 Speed Dial Edit Press SD button Enter Number 4 Live alpad 555 1212 5 Set Alidio Line 1 6 Time and Date Sa Ree 7 Language Backsp ABC gt Cancel Select Done Press the Speeddial Key Edit and Save the LED for Speeddial Key Speeddial Speed Dial Edit Option flashes L iP Phone UI Use the following procedure to edit a speeddial key from the IP Phone UL Note A speeddial key must be already configured on the phone to edit the key 1 Press on the phone to enter the Options List 2 Select Preferences 3 Select Speed Dial Edit All current speeddial key LEDs flash RED for programmable keys and expansion module keys All other function key LEDs turn off during this process After you press a speeddial key for editing the phone restores all key LEDs to their previous state Model 67551 IP Phone User Guide T71 4 Press a sp
43. Server Configuration Values on page 114 Configuring Park Pickup using Key Configuration Use the following procedure to configure the Park Pickup call feature using the key configuration method 9 Aastra Web Ul Use the following procedure to configure a Park Pickup key on the 67551 IP Phone The procedure shows the softkey screen as an example Note For values to enter in the Value fields see the table Park Pickup Call Server Configuration Values on page 114 116 Model 67551 IP Phone User Guide 1 Click on Operation gt Softkeys and XML or Click on Operation gt Programmable Keys or Click on Operation gt Expansion Module lt N gt Status System Information Softkeys Configuration Operation User Password Phone Lock Label Value Softkeys and XML Programmable Keys Keypad Speed Dial Directory z 3 212 4 Lal Lal Reset Basic Settings Preferences Account Configuration a Lol Lol Led Led bed Lo Lal 31313 3 3 4 4 z 3 3 S 6 212 a Lal Lal Lol Lal Services XML Application URI XML Application Title BLF List URI lel Lal z A 0 0 0 0 0 8 0 0 0 0 0 0 0J0 0 0 0 8J8 Idle Connected Incoming Outgoing Busy Vv La v 233333339333333939393330 23333333333333933333394 AAU AAA AAAA AAAA AAAA JAIA AAAA AAAA AAA AAAA Eo is OO tS In the Value field ent
44. Speed Dial Directory Reset Basic Settings Preferences Account Configuration Preferences General Park Call Pick Up Parked Call Suppress DTMF Playback Display DTMF Digits Call Waiting Play Call Waiting Tone Stuttered Dial Tone XML Beep Support Status Scroll Delay seconds Incoming Call Interrupts Dialing Switch UI Focus To Ringing Line Preferred line Preferred line Timeout seconds Goodbye Key Cancels Incoming Call UPnP Mapping Lines Message Waiting Indicator Line DND Key Mode Call Forward Key Mode Use LLDP ELIN M Enabled l Enabled Y Enabled M Enabled M Enabled Enabled 5 T Enabled M Enabled 13 Account v M Enabled 2 Enter a value in the Status Scroll Delay seconds field Valid values are 1 to 25 seconds Default is 5 seconds 3 Click to save your settings 220 Model 67551 IP Phone User Guide Incoming Call Interrupts Dialing The 67551 has a feature you can enable or disable called Incoming Call Interrupts Dialing This feature 1s disabled by default If you are dialing out on your phone and you receive an incoming call at the same time the incoming call goes to an available line and the LED blinks to let you know where the call was placed by the phone If there is no line available to take the call a busy signal is sent to the caller The LCD continues to display the number you were dialing If Incoming Call Interrupts Dialing
45. Status System Information Preferences Operation User Password Phone Lock Language Settings Softkeys and XML Webpage Language English Programmable Keys Input Language English v Keypad Speed Dial Directory z Reset Save Settings Basic Settings Preferences Account Configuration 2 Inthe Webpage Language field select a language to apply to the Aastra Web UI The IP phone supports the following languages English default e Francais French e Espa ol Spanish e Deutsch German e Italiano Italian dependant on the language packs currently loaded to the IP phone by your System Administrator English is the default language and cannot be changed or removed 3 Click to save your settings The change is dynamic The Aastra Web UI displays all screens in the language you selected Model 67551 IP Phone User Guide 45 English French Language Input The 67551 supports text and character inputs in various languages English German French Spanish and Italian Inputting textual or character information into the IP Phone Ul can be done using the keypad on the phone You enable the Language Input feature using the Aastra Web UI or the IP Phone UI You can then use text and characters in a specific language when performing inputs on the phone The following tables identify the language characters that you can use to enter text and characters on the 67551 Keypad Input Alphabe
46. Time zone Daylight savings time Time Servers Note Only the Time and Date Formats and Time Servers can be set using the Aastra Web UI Configuring Time and Date Use the following procedures to configure the time and date settings on the IP phone 47 iP Phone UI Set Time and Time Format Note The time and time format you configure display on the phone s idle screen 1 2 3 4 Press on the phone to enter the Options List Select Preferences Select Time and Date Select Set Time Time and Date 1 Time Zone 2 Daylight Savings 3 Time Format 4 Date Format 5 Time Server b 6 Set Time 7 Set Date Select Model 67551 IP Phone User Guide 37 5 Using the keys on the keypad enter a time to set on the IP phone Use the Backspace key to move back a space and delete a character Use the AM PM softkey to specify either AM or PM for the time setting Set Time Enter Time 01 13am Backspace AM PM 6 Press Done to save the setting 7 Select Time Format 8 Using the Change softkey set the Time Format to either a 12 hour format or a 24 hour format Valid values are 12h and 24h Default is 12h Time Format Time Format 12h 9 Press Done to save the Time Format you selected Set Date and Date Format Note The date and date format you configure display on the phone s idle screen 1 Select Preferences 2 Select Time and Date 3 Sele
47. Web UI Basic Settings parameters 21 Operaton parameters 20 phone status 20 about this guide 1 account configuration 188 ACD key 89 allow barge in for intercom 232 answering incoming calls 160 auto answer for intercom 232 autodial hotline and warmline 239 B backlight setting 31 bad encrypted config 252 BLF key 83 BLF List key 86 BLF List setting softkey for 86 BLF setting softkey for 84 BLF Xfer 124 BLF Xfer key 124 BLF Xfer softkeys for 125 128 131 C Call Forward key 122 call forwarding softkeys for 122 call waiting tone 217 callers list 183 deleting entries in 186 downloading to phone 182 187 editing 185 using 184 using on phone 184 Model 67551 IP Phone User Guide Index Callers List key 138 callers list key customizable 239 callers list softkey for 138 calls receiving 160 calls ending 171 calls transferring 164 conferencing calls 166 conferencing centralized 239 contrast level setting 30 D DCP key 94 deleting a key 152 dial plan emergency 57 dial tones stuttered 218 dialing pre dialling a number 154 dialing a number 153 dialpad live 33 Directory key 136 directory key softkey for 136 directory list 172 adding and editing entries 174 arranging entries 177 deleting numbers and labels for an entry 178 downloading to PC 181 limitations for 174 scrolling multiple screens 176 sorting 173 using 182 DND key 81 DND enabling disabling 188 193 do not disturb setting softk
48. a al None I None a a a a al al al a al al None al xl a a al None a al a a a None Le Lal Led Lal None xl al a a al ue a al al al al a a al al al None None al a a a a Lal Lal None a a a a a Services XML Application URI XML Application Title BLF List URI Softkeys 2 Select from Key 1 through Key 20 3 Inthe Type field select Auto call distribution 4 Inthe Label field enter a label to apply to this ACD key 5 Inthe Line field select a line to apply Automatic call distribution Valid values are 1 through 9 6 In the state fields check enable or uncheck disable the idle state for this softkey Model 67551 IP Phone User Guide Programmable Keys Note It is recommended you configure no more than a single ACD programmable key or Expansion Module key per IP phone 7 Select from Key 1 through Key 6 8 Inthe Line field select a line to apply Automatic call distribution Valid values are 1 through 9 Expansion Module Keys 9 Select from Key 1 through Key 36 M6701 or Select from Key 1 through Key 60 M6751 10 M675i In the Label field enter a label to apply to this ACD key 11 In the Line field select a line to apply Automatic call distribution Valid values are 1 through 9 12 Click to save your changes U
49. a Callers List Key 9 Aastra Web UI Use the following procedure to configure a Callers List key on the 67551 IP Phone The procedure shows the programmable key screen as an example Note By default the Callers List key is Key 3 on the programmable keys 138 Model 67551 IP Phone User Guide 1 Click on Operation gt Softkeys and XML or Click on Operation gt Programmable Keys or Click on Operation gt Expansion Module lt N gt None z Status System Information Programmable Keys Configuration Operation User Password Key Type Value Phone Lock 1 Senices E gt Softkeys and XML Programmable Keys 2 Directory zl ee Dial 3 Callers List Y Reset 4 Intercom z Basic Settings 5 6 Preferences Account Configuration None O CUA B Services XML Application URI XML Application Title BLF List URI Save Settings Softkeys 2 Select from Key 1 through Key 20 3 Inthe Type field select Callers List 4 Inthe Label field enter a label to apply to this key 5 In the state fields check enable or uncheck disable the states you want to apply to this softkey Programmable Keys 6 Select from Key 1 through Key 6 7 Inthe Type field select Callers List Expansion Module Keys 8 Select from Key 1 through Key 36 M6701 or Select from Key 1 through Key 60 M6751 9 Inthe Type field select Callers List
50. and Play or UPnP If you enable UPnP and the phone is discovered on the network port mappings are set up between the phone and the Internet Gateway Device IGD in your network The phone controls the opening closing and polling of ports on the IGD HTTP and SIP use a single port each RTP RTCP uses a range of ports You can enable the UPnP mappings to specific lines on your phone You set this configuration using the Aastra Web UI at Basic Settings gt Preferences gt UPnP Mapping Lines Note UPnP must be enabled on your remote phone before you can configure the UPnP mapping lines Contact your System Administrator for more information Configuring UPnP Mapping Lines 9 Aastra Web Ul Use the following procedure to configure the UPnP mapping lines on the IP phone 1 Click on Basic Settings gt Preferences gt General Status System Information Operation User Password Phone Lock Softkeys and XML Programmable Keys Keypad Speed Dial Directory Reset Basic Settings Preferences Account Configuration Preferences General Park Call Pick Up Parked Call Suppress DTMF Playback Display DTMF Digits Call Waiting Play Call Waiting Tone Stuttered Dial Tone XML Beep Support Status Scroll Delay seconds Incoming Call Interrupts Dialing Switch Ul Focus To Ringing Line Preferred line Preferred line Timeout seconds Goodbye Key Cancels Incoming Call UPNP Mapping Lines Message Waiting Indicato
51. are on an active call When you disable this parameter pressing the Goodbye key hangs up the active call If you disable this feature and the phone receives another call when an active call is already present the phone displays a softkey 1 as Answer and softkey 2 as Ignore Configuring Goodbye Key to Cancel Incoming Calls 9 Aastra Web Ul Use the following procedure to configure the Goodbye key to cancel incoming calls on the IP phone Note Goodbye Key Cancels Incoming Call is enabled by default 1 Click on Basic Settings gt Preferences gt General Status System Information Preferences Operation User Password General Phone Lock Softkeys and XML Programmable Keys Pick Up Parked Call Keypad Speed Dial Suppress DTMF Playback V Enabled Directory Display DTMF Digits T Enabled Reset Basic Settings Preferences Account Configuration Stuttered Dial Tone M Enabled XML Beep Support M Enabled Park Call Call Waiting V Enabled Play Call Waiting Tone M Enabled Status Scroll Delay seconds 5 Incoming Call Interrupts Dialing l Enabled Switch Ul Focus To Ringing Line V Enabled Preferred line Preferred line Timeout seconds Goodbye Key Cancels Incoming Call UPnP Mapping Lines Message Waiting Indicator Line Ally DND Key Mode Phone v Call Forward Key Mode Account v Use LLDP ELIN M Enabled 2 The Goodbye Key Cancels Incoming Call field is enabled
52. by default To disable this field uncheck the box 3 Click to save your settings 226 Model 67551 IP Phone User Guide Using the Goodbye Key to Cancel Incoming Calls Feature L iP Phone UI IF THEN Goodbye Key Cancels Incoming Call is enabled AND a second call comes in while you are on an active call press the Goodbye key to reject the second incoming call Goodbye Key Cancels Incoming Call is disabled AND a second call comes in while you are on an active call press the Goodbye key to hang up on the active call so you can answer the second incoming call Goodbye Key Cancels Incoming Call is disabled AND a second call comes in while you are on an active call press the Ignore softkey to ignore the second incoming call and remain on the active call OR press the Answer softkey to answer the second incoming call Model 67551 IP Phone User Guide 227 UPnP Mapping Lines for remote phones Universal Plug and Play UPnP is a standard that uses Internet protocols to enable devices to be plugged into a network and automatically know about each other With UPnP when a user plugs a device into the network the device configures itself acquires a TCP IP address and uses a discovery protocol based on the Internet s HTTP or HTTPS URL to announce its presence on the network to other devices This method of device discovery on a network is called Universal Plug
53. can also dial directly from a directory entry You can use the Directory key to access a Directory List which contains a customized list of names with phone numbers and labels In addition to creating a Directory key you can also download a Directory List to your PC if required using the Aastra Web UI Reference For more information about the Directory List see Directory List on page 172 Configuring a Directory Key 9 Aastra Web UI Use the following procedure to configure a Directory key on the 67551 IP Phone The procedure shows the programmable key screen as an example Note By default the Directory key is Key 2 on the programmable keys 136 Model 67551 IP Phone User Guide 1 Click on Operation gt Softkeys and XML or Click on Operation gt Programmable Keys or Click on Operation gt Expansion Module lt N gt None z Status System Information Programmable Keys Configuration Operation User Password Key Type Value Phone Lock 1 Senices E gt Softkeys and XML Programmable Keys 2 Directory zl T 3 ae IT N Reset 4 Intercom z Basic Settings 5 6 Preferences Account Configuration None O CUA B Services XML Application URI XML Application Title BLF List URI Save Settings Softkeys 2 Select from Key 1 through Key 20 3 Inthe Type field select Directory 4 Inthe Label field enter a label to apply to this key 5
54. delete the entire directory entry name all numbers labels and lines associated with the name from the Directory List 5 Press Cancel to cancel the delete function 178 Model 67551 IP Phone User Guide To delete all entries from the Directory List 1 Press the Directory key Directory 97 items Use WA to view Press 1st letter DeleteList Add New Quit 2 At the Directory List top screen press DeleteList Saving Entries to the Directory List You can save entries names and numbers from other sources to your Directory using any of the following methods e Save from the Display e Save from the Caller List Save from the Redial List Saving from the Display 47 iP Phone UI You can save the name number and or label displayed on your screen during an active call to the Directory List using the following procedure Use the following illustration as a reference e es NY TA R T Directory Key He 5 i fe n lia j y ca C2 fF SJL de tE pa gt loa DG ea joao 1 During an active call while the name number and or label of the incoming caller displays to the LCD press the Directory key 2 Press the Add New key The name and or number from the active call gets stored to the Directory Model 67551 IP Phone User Guide 179 Saving from the Callers List 7
55. e XML Application URI e XML Application Title The XML Application URI is the URI loaded by your phone The phone performs an HTTP GET Contact your System Administrator for the applicable XML URI to enter in the XML Application URI field 100 Model 67551 IP Phone User Guide The XML Application Title is the label that displays beside the XML softkey on your phone If you use the Services key to access the XML features the XML Application Title is the label that displays on the Services Menu in the IP Phone UI Note Contact your System Administrator for the applicable URI to enter in this field After the XML application is applied you can use the IP Phone UI to press the Services key and access the XML services Configuring XML Services 9 Aastra Web Ul 1 Click on Operation gt Softkeys and XML or Click on Operation gt Programmable Keys or Click on Operation gt Expansion Module lt N gt Status System Information Softkeys Configuration Operation User Password Key Type Label Value Idle Connected Incoming Outgoing Busy Phone Lock Softkeys and XML M M M M M Programmable Keys None Keypad Speed Dial None Directory Reset Basic Settings None Preferences Account Configuration WebApps Lal Lal a al a a a a a a a a a a a a a None a a a a a a a a a a Rone Le Led Led La a a a a a None a a a a a N
56. each account or all accounts as applicable You can enter different phone numbers for each enabled state If you selected Phone mode all accounts are set to the same CFWD configuration All Busy and or No Answer as Account on the phone In the Aastra Web UI only Account 1 is enabled All other accounts are grayed out but use the same configuration as Account 1 Using the Aastra Web UI if you make changes to Account 1 the changes apply to all accounts on the phone Using the IP Phone UI if you make changes to any other account other then Account 1 the changes also apply to all accounts on the phone When enabling a CFWD state you must specify a phone number for the phone to CFWD to The number you specify applies to all accounts of the same mode 2 Number and name of accounts that display to this screen are dependant on the number and name of accounts configured on the phone In the screen in step 7 Screenname is configured on Line 1 Screenname is configured on Line 2 and Screenname3 is configured on Line 3 The name for the account is specified by your System Administrator Contact your System Administrator for more information 16 17 For the No Answer state in the No Rings field enter the number of times that the account rings before forwarding the call to the specified number Valid values are through 20 Default is 1 When using the Account mode or Custom mode you can enter a diffe
57. enabled but no call forward phone number is configured as indicated by a and CFWD No Answer is disabled as indicated by an X 202 Model 67551 IP Phone User Guide 11 Select a state using the UP and DOWN arrow keys You can enable disable a specific account on the phone with any or all of the following states However the configuration you set will apply to all accounts on the phone All Enables CFWD All on the phone and forwards all incoming calls to the specified number e Busy Enables CFWD Busy on the phone and forwards incoming calls to a specified number if DND has been enabled OR if the phone is currently engaged in another call No Answer Enables CFWD NoAns on the phone and forwards incoming calls to a specified number if the call has not been answered for the specified number of rings Note If CFWD All AND CFWD Busy AND CFWD NoAns are all enabled and or if the account has DND enabled the CFWD All settings take precedence over CFWD Busy and CFWD NoAns You can also use the following keys if required All Off Key Disables all CFWD modes All On Key Disables all CFWD modes e CopytoAll Key Copies the call forward phone number and state of the Call Forward mode All Busy No Answer in focus to every Call Forward mode For example if you have the cursor pointing at the All state and it is enabled and has a call forward phone number configured pressing the CopytoAll Key enables the Bus
58. for the account you selected Use the UP and DOWN arrow keys to scroll through each state type Services Dir Indicates Callers CFWD Enabled Call Forward Mode Indicates Pi All Y no CFWD phone 2 Busy number configured 3 No Answer X Call Forward Mode Screen Change CopytoAll All Off Cancel X anon Done CFWD Disabled Indicates 5 Inthe above example CFWD All is enabled as indicated by a check mark Y CFWD Busy is enabled but no call forward phone number is configured as indicated by a and CFWD No Answer is disabled as indicated by an X 6 Select a state for the selected account s using the UP and DOWN arrow keys You can enable disable any or all of the following states for a specific account or for all accounts with individual configurations All Enables CFWD All for an account and forwards all incoming calls for that account to the specified number The phone number can be different between accounts e Busy Enables CFWD Busy for an account and forwards incoming calls to a specified number if DND has been enabled for that account OR if that account is currently engaged in another call The phone number can be different between accounts No Answer Enables CFWD NoAns for an account and forwards incoming calls to a specified number if the call has not been answered for a specified number of rings The phone number can be different between accounts Note If CFWD All AND
59. goo i og l poo l 1o e Plugging in and Starting the Phone DEJO eu Qt m The 6755i automatically begins the start up sequence as soon as it is connected The phone goes through this process the first time you plug in your phone and every time you restart your phone The phone displays the following startup screens AASTRA Checking for Firmware AASTRA DHCP waiting for IP Model 67551 IP Phone User Guide The 67551 phone then checks settings and looks for new configuration and firmware updates for the phone from a server If a new update is found the phone displays the message Updating Configuration This may take a few moments while the phone downloads the latest updates AASTRA AASTRA Updating configuration Checking for firmware Do not unplug the phone Note New updates to your phone can be automatically scheduled from the server This is set up on the phone system by your System Administrator and should be scheduled during non business hours or slow call periods Important Do not unplug or remove power to the phone while it is checking AN or installing firmware and configuration information If language packs were loaded to your phone by your System Administrator the following screen displays during startup AASTRA Downloading Language Packs
60. hard coded keys have been added If a particular key is not defined itis ignored For more information about key behavior see Key Display Behavior on page 64 Configuring a None Key 9 Aastra Web UI Use the following procedure to configure a None key on the 67551 IP Phone The procedure shows the softkey screen as an example 1 Click on Operation gt Softkeys and XML or Click on Operation gt Programmable Keys or Click on Operation gt Expansion Module lt N gt Status System Information Softkeys Configuration Operation User Password Phone Lock Softkeys and XML Key Type Label Value Idle Connected Incoming Outgoing Busy Vv v v v Vv WebApps a al a a Programmable Keys None al la la a a a a m Keypad Speed Dial E Directory Reset Basic Settings None Preferences Account Configuration al al a al al None a a a a a a a al a a None al al a a a None a a a a al None a a a a a None a a a a a None Ley Le Led Led bed Le Led al al a al al None al al a a al None a ka None al al a a a None a a a a al None a al a a a None Le Le Lal Lol al al a a al None Dalal dada lalla dada lb ld a a a a a a a a a al al None a a a a a None lel Lal a a a a a None Li
61. key on the 67551 phone 1 Click on Operation gt Softkeys and XML or Click on Operation gt Programmable Keys or Click on Operation gt Expansion Module lt N gt Status System Information Operation User Password Phone Lock Softkeys and XML Programmable Keys Keypad Speed Dial Directory Reset Basic Settings Preferences Account Configuration Softkeys Configuration Key Type Label webapps Lal Lal None None None None None None None None None a Lol Lol Led Led bed Lo La None K None None None None None Lal Lal Led Lal None None None lel La None Services XML Application URI XML Application Title BLF List URI delle Sula Idle Connected Incoming Outgoing Busy Vv v v v Y 2333333393333339339393330 JAU AAA AAAA AAA AAAA AVAAAAAAAAARAAAAAAAAA AVAAAAAAAAARAAAAAAAAA 3 cs OS tO Model 67551 IP Phone User Guide 107 sAdyWOoS pue sAdy 3 qeuuelbo1g Soy aul Softkeys 2 Select from Key 1 through Key 20 3 Inthe Type field select WebApps 4 Inthe Label field enter a label to display on the phone for this key 5 In the state fields check enable or uncheck disable the states you want to apply to this softkey Programmable Keys 6 Select from Key 1 through Key 6 7 In the Type field sele
62. line to apply to the speeddial key Enter Name John Smith Enter Number 555 6789 Line 1 Save Change Cancel This is the line that the phone opens to dial the number after you press the speeddial key By default the phone uses Line 1 for the speeddial key If you want to use a different line press the Change key or press the p key to select another line 5 Press the Save softkey to save the speeddial information to the speeddial key you selected Note To delete or remove a speeddial configuration from the phone you can press the Remove key 72 Model 67551 IP Phone User Guide Creating a Speeddial Using the Speed Dial Edit Option You can use the IP Phone Ul at the path Options gt Preferences gt Speeddial Edit to create a speeddial key L iP Phone UI 1 Press on the phone to enter the Options List 2 Select Preferences and press Select 3 Select Speed Dial Edit and press Select The following prompt displays Press SD button All current speeddial key LEDs flash RED for softkeys programmable keys and expansion module keys All other function key LEDs turn off during this process After you press a speeddial key for editing the phone restores all key LEDs to their previous state Note If you select a key that is currently set as a speeddial key the speeddial information displays for you to edit 4 Press a non configured softkey programmable key keypad
63. on the phone to enter the Options List Select Phone Status Select the option you want to view IP amp MAC Address LAN Port PC Port Firmware Info Error Messages The option you select displays to the LCD Use the A and Y keys to scroll the through the LCD display 22 Model 67551 IP Phone User Guide Finding Your Phone s IP Address If you want to access your phone s options using an Internet browser you need to enter the IP address of the phone in the browser to open the Aastra Web UI Use the following procedure to find your phone s IP address 47 iP Phone UI 1 2 3 Press to enter the Options List Scroll to Phone Status and press Select Options List 1 Call Forward 2 Preferences b 3 Phone Status 4 User Password Select Scroll to IP amp MAC Addresses and press Select Phone Status 1 IP amp MAC Addresses 2 LAN Port 3 PC Port 4 Firmware Info 5 Error Messages Select The IP address of your 67551 IP phone displays in the IP Address field IP amp MAC Addresses IP Address 192 168 0 100 MAC Address 00 44 7D 18 03 26 Model 67551 IP Phone User Guide 23 Phone Status Phone Status via the Aastra Web Ul Use the following procedure to view the phone status via the Aastra Web UI 9 Aastra Web UI 1 Open your web browser enter the phone s IP address or host name into the address field and press lt Enter gt 2 I
64. options on the IP Phone using the Aastra Web UI In order to access your phone using the Aastra Web Ul you need to know your phone s IP address To find your phone s IP address see Finding Your Phone s IP Address on page 23 Using the Aastra Web Ul 9 Aastra Web Ul 1 Open your web browser enter the phone s IP address or host name into the address field and press lt Enter gt The following logon screen displays Connect to 10 50 10 22 The server 10 50 10 22 at Aastra 6755i requires a username and password Warning This server is requesting that your username and password be sent in an insecure manner basic authentication without a secure connection User name y Password Remember my password 2 At the prompt enter your username and password and click pa Note For a user the default user name is user and the password field is left blank 18 Model 67551 IP Phone User Guide The Network Status window displays for the IP phone you are accessing Status System Information Operation User Password Phone Lock Softkeys and XML Programmable Keys Keypad Speed Dial Directory Reset Basic Settings Preferences Account Configuration Network Status Attribute Link State Negotiation Speed Duplex MAC Address Hardware Information Attribute Platform Firmware Information Attribute Firmware Version Firmware Release Code Boot Version Dat
65. over Secure Sockets Layer SSL HTTPS Ethernet Fast Ethernet LAN 10 100 Mb Category 5 5e straight through cabling Model 67551 IP Phone User Guide e Power source For Ethernet networks that supply in line power to the phone IEEE 802 3af For power use the Ethernet cable supplied to connect from the phone directly to the network for power No 48v AC power adapter required For Ethernet networks that DO NOT supply power to the phone For power use the 48V AC Power Adapter included to connect from the DC power port on the phone to a power source or optional For power use a Power over Ethernet PoE power injector or a PoE switch A PoE power injector is available as an optional accessory from Aastra Telecom Contact your Administrator for more information Installation and Setup If your System Administrator has not already setup your 67551 phone please refer to the Aastra 67551 Installation Guide for basic installation and physical setup information For more advanced administration and configuration information System Administrators should refer to the Aastra SIP IP Phone Administrator Guide Model 67551 IP Phone User Guide 3 Getting Started The 67551 must be set up and be configured prior to its first use This section describes phone behavior and start up screens you may see when the phone is first plugged in or when it is restarted J 7 R G80
66. person you wish to intercom or the BLF key for that extension 3 After a beep tone your phone automatically connects with the remote extension and you can speak through its speaker 4 To cancel intercom press sj or the Cancel key 5 When you are finished speaking hang up the phone by placing the handset back on hook or by pressing or the line call appearance button for the active call When you hang up the remote phone also hangs up 156 Model 67551 IP Phone User Guide You can set specific incoming Intercom call features on the 67551 IP phone using the Aastra Web UI The following table describes these features Incoming Intercom Features in Aastra Web UI Description Microphone Mute Allows you to enable or disable the microphone on the IP phone for Intercom calls made by the originating caller Auto Answer Allows you to enable or disable the IP phone to automatically answer an Intercom call If auto answer is enabled on the IP phone the phone plays a tone if Play Warning Tone is enabled to alert the user before answering the intercom call If auto answer is disabled the phone rejects the incoming intercom call and sends a busy signal to the caller Play Warning Tone Allow Barge In Allows you to enable or disable a warning tone to play when the phone receives an incoming intercom call on an active line Allows you to enable or disable how the phone handles incoming intercom calls
67. phone puts an active call on hold and answers the incoming Intercom call To disable this field uncheck the box 6 Click to save your settings Model 67551 IP Phone User Guide 233 Using Redial Key for Last Number Redial The IP phone has an enhanced redial user interface that allows a user to quickly redial the last number that was dialed out from the phone You can e Press the REDIAL button twice to redial the last number dialed e Press the REDIAL button once scroll the list of numbers then press the REDIAL button again to dial the number that displays on the screen The last number redial feature for the Redial key is static and is not configurable 234 Model 67551 IP Phone User Guide Group RTP Paging receives RTP streams You can configure the phone to allow it to receive a Real Time Transport Protocol RTP stream from pre configured multicast address es without involving SIP signaling This is called Group Paging on the IP phones You can specify up to 5 multicast addresses that the phone listens for on the network This feature is configurable using the Aastra Web Ul only The 67551 in the local network listens for RTP on the preconfigured multicast address The Phone displays the Paging message to the phone s LCD It uses the G711 uLaw CODEC for multicast RTP The recipient can drop the incoming page if required The recipient can also set Do Not Disturb DND to ignore any incoming pages
68. po gt Key Descriptions 0 a ee ee n gt o0 o Pres D Sa i 0 i i The following table identifies the keys on the key panel of your 67551 IP phone that you can use for handling calls Keys Key Description Goodbye key Ends an active call The Goodbye key also exits an open list such as the Options List without saving changes Options key Accesses options to customize your phone Your System Administrator may have already customized some of your settings Check with your System Administrator before changing the Administrator only options Rs Hold key Places an active call on hold To retrieve a held call press the call appearance button beside the light that is flashing 3 Redial key Redials up to 100 previously dialed numbers Pressing the Redial key twice simultaneously redials the last dialed number 09806 Volume control key Adjusts the volume for the handset headset ringer and handsfree speaker 12 Model 67551 IP Phone User Guide Keys Key Description L4 L1 Line Call Appearance key Connects you to a line or call The Aastra 6755i IP phone supports up to 4 line keys Handsfree key Activates Handsfree for making and receiving calls without lifting the ha
69. select Paging for the Type field the Line field is disabled 2 The Value field allows for one multicast address entry only 10 To receive RTP steams for Group Paging you must also configure the Paging Listen Addresses parameter at the path Basic Settings gt Preferences gt Group Paging RTP Settings For more information about setting this parameter see Group RTP Paging receives RTP streams on page 235 Expansion Module Keys 11 Select from Key 1 through Key 36 M6701 or Select from Key 1 through Key 60 M6751 12 In the Type field select Paging 13 M6751 In the Label field enter a label to apply to this key Model 67551 IP Phone User Guide 145 14 In the Value field enter a multicast IP address and a port number for the Paging key When you press this key the phone initiates an outgoing multicast RTP session to the specified address using the specified port For example 239 0 1 15 10000 Notes 1 When you select Paging for the Type field the Line field is disabled 2 The Value field allows for one multicast address entry only 15 To receive RTP steams for Group Paging you must also configure the Paging Listen Addresses parameter at the path Basic Settings gt Preferences gt Group Paging RTP Settings For more information about setting this parameter see Group RTP Paging receives RTP streams on page 23
70. services offered by the server For example if the sprecode value of 82 is configured then by pressing the Sprecode key 82 automatically activates a service provided by the server Contact your System Administrator for available services Park Indicates the key is configured to park incoming calls when pressed Pickup Indicates the key is configured to pick up parked calls when pressed Last Call Return lcr Indicates the key is configured for last call return when pressed Call Forward Indicates the key is configured as a Call Forward key When pressed the IP Phone UI displays the Call Forward menus BLF Xfer Indicates the key is configured as a simplified BLF key and a transfer key You can use this key to perform the BLF function or you can use it as a transfer key to transfer calls Speeddial Xfer Indicates the key is configured as a simplified speeddial key and a transfer key You can use this key to perform speeddial functions or you can use it as a transfer key to transfer calls Model 67551 IP Phone User Guide 61 Key Function Description Speeddial Conf Indicates the key is configured as a speeddial key and a conference key You can use this key to speeddial from within a conference call and add the new call directly to the conference Services Indicates the key is set to access Services such as Directory List Key 1 on programmable keys by defaul
71. the Conference Transfer Redial and Intercom keys as well as the Voicemail option can be redirected to XML scripts This allows the server to provide the phone with Redial Transfer Xfer Conference Conf and Intercom Icom key features and the Voicemail option feature rather then accessing them from the phone side By default the server side keys function the same as the phone side key features Notes 1 Key remapping takes precedence over redirecting 2 Disabling the redial conference or transfer features on the phone also disables the redirection of these keys Contact your System Administrator for more information about this feature Options Key If enabled by your Administrator the Services Menu on the 67551 IP Phone can be redirected to an XML script This allows the server to provide the phone with available options rather then accessing them from the phone side You access the XML script by selecting the Services Menu You can still access the Services Menu from the phone side by pressing and holding the Options key to display the phone side Services Menu IMPORTANT NOTES e Ifno Options URI script is configured the local Options Menu on the phone displays as normal Ifyou configure password access to the Options Menu this password is required when accessing the local Option Menu but is not required for the Options Key redirection feature e Pressing the Options Menu for redirection from the server does
72. the call Retrieving a Held Call If you have more than 1 call on hold you can scroll through the held call information by pressing lt and navigation keys To reconnect to a call press the line call appearance button where that call is being held If you press the call line appearance button again you disconnect from the call Model 67551 IP Phone User Guide 163 Transferring Calls Blind Transfer A blind transfer is when you transfer a call directly to another extension without consulting with the person receiving the call To do this simply complete the transfer immediately after you have entered the number The call goes directly to the extension or outside line you transferred to Ifthe party you are transferring the call to does not answer the transferred call rings back to your extension Consultative Transfer You also have the option to consult with the person you are transferring the call to before you complete the transfer To do this simply remain on the line until the receiving party answers the call After consulting with the receiving party you can either complete the transfer or cancel the transfer to go back to the original call L iP Phone UI When you lift the handset on the phone the Transfer key displays on the bottom set of softkeys by default Use this key to transfer calls John Smith Screen that displays when handset is lifted 164 Model 67551 IP Phone User Guide Use the foll
73. this feature Model 67551 IP Phone User Guide 243 Hold Feature Enhancement for Broadsoft Servers The Hold feature allows you to put an active call on hold then retrieve the call later This enhancement is intended for IP phones operating with servers that support RFC3264 for example Broadsoft If a server does not support RFC3264 then the IP phones do not use RFC3264 functionality Authentication Support for HTTP HTTPS Download Methods Used with Broadsoft Client Management System CMS If enabled by an Administrator the 67551 has authentication support when using HTTP or HTTPS as download protocols as per RFC 2617 When a phone is connected to a Broadsoft Server using the CMS tool a LOGIN key displays Pressing the LOGIN key displays a login screen with Username and Password Username can be up to 40 characters and Password can be up to 20 characters A System Administrator can optionally configure a Domain Name to be used as the Username e g username domain com A user can navigate the screen using the navigation keys arrow keys on the phone The screen provides a SUBMIT key for submission of the field information and a CANCEL key for exiting the login screen Appropriate messages display if the phone reaches a timeout while trying to connect to the server or if a Username or Password are incorrect Once the login information for a specific user is entered and accepted by the server the phone reboots and down
74. timeout parameter that specifies the number of seconds it takes for the phone to switch back to the preferred line Note You can configure Preferred Line and Preferred Line Timeout using the Aastra Web UI only The following table provides the behavior of the preferred line focus feature with other features on the phone Phone Feature Preferred Line Behavior call return The phone switches back to the focused line immediately after the call ends speeddial The line is already specified when the speeddial is created The phone switches back immediately after the call ends conference For incoming calls the phone switches back immediately after the call ends transfer For incoming or outgoing calls the current behavior is that the same line used to transfer the call does not change For incoming calls the phone switches back immediately after the call transfers bif The phone switches back immediately after the call ends park The phone switches back immediately after the call ends voicemail The phone switches back immediately after the call ends redial The phone switches back immediately after the call ends dialing For incomplete dialing on a non preferred line the focus does not change if some digits are entered If no digits are entered or digits were cleared the focus changes to preferred line after the time out has passed without activities caller id If the Switch UI Foc
75. to configure a Last Call Return key on the 6755i IP Phone The procedure shows the softkey screen as an example 1 Click on Operation gt Softkeys and XML or Click on Operation gt Programmable Keys or Click on Operation gt Expansion Module lt N gt Status SYS HIE EHELET Softkeys Configuration Operation User Password Phone Lock Softkeys and XML Programmable Keys None Keypad Speed Dial EG Directory Reset Basic Settings None Preferences Account Configuration Key Type Label Value i Idle Connected Incoming Outgoing Busy Vv yd v K v WebApps i al al a a al a a a a a a A a A a None a a a a al a a None a q a q a q a None xl a a a a None a al a a a None a None a a al a4 a None None a a a a a al None aa 4 a a a a A a None a a a a a None al al a None a a a q a A a None None al a a a al al al a al a None ladda lta ad daa ld a a Al a al zl zl zi z zl El x zl z z zl zl z zi El z al al a a al None Services XML Application URI XML Application Title BLF List URI 120 Model 67551 IP Phone User Guide Softkeys 2 Select from Key 1 through Key 20 3 Inthe Type field select Last Call Return 4 In the Line field select the line you want to apply to this key
76. you can consult with them before adding them to Conference 1 Model 67551 IP Phone User Guide 169 4 10 11 12 13 Press the Conf Key A new line opens L2 John Smith gt 7788 Dial Conf Xfer Enter the phone number of Party 3 Wait for Party 3 to answer When Party 3 answers you can consult with them before adding them to the Conference 1 Press the Conf Key again to add Party 3 to Conference 1 Party 1 which is yourself Party 2 and Party 3 are all connected to Conference 1 Press an available Line Key or answer an incoming call on an available line If calling out call Party 4 Wait for Party 4 to answer When Party 4 answers you can consult with them before adding them to the conference Press the Conf Key to add Party 4 to Conference 1 Press the Line Key that has Conference 1 Press the Conf Key to join all parties Parties 1 through 4 on Conference 1 To add more parties repeat steps 8 through 12 Note You can use Y and A to scroll through and see the numbers and names if gt available of the parties in the conference call When a name is displayed pressing gt gt drops the displayed party from the call If any party in the conference hangs up including the party that began the conference all other parties in the conference are still connected Setting Up Multiple Conferences for Sylantro Server only Note The 67551 is limited to 9 conferences a singl
77. 00 numbers you called allowing you to scroll through and select the number you wish to redial Deleting from the Redial List Note You cannot delete individual entries in the Redial List 7 1P Phone UI Delete All Items 1 Press 7 2 Press the Delete Key then press the Delete Key again at the prompt to erase all items 158 Model 67551 IP Phone User Guide Mute You can use the Mute key to mute the handset headset or speakerphone When you use the mute key on your phone you cannot be heard on an active call or on a conference For muted calls the handsfree LED flashes and the Mute key LED is ON L iP Phone UI You can use the Mute key to mute the handset headset or speakerphone The speaker light flashes slowly and you can hear the caller but they cannot hear you To switch mute on or off press CQ Note If you place a muted call on hold the phone automatically takes the call off mute when you reconnect to the call Model 67551 IP Phone User Guide 159 Receiving Calls When a call is ringing at your extension the inbound callers extension and name display to the screen The line call appearance light flashes quickly for the incoming call La John Smith Tue May 17 10 19am L1 Ring 201 Keri March Answering an Incoming Call 47 iP Phone UI To answer the call e For handsfree operation press or the line call appearance button f
78. 1 has a feature that allows a locked phone to be overridden when an XML application is sent to the phone This feature also allows you to still use programmable keys softkeys expansion module keys applicable to the XML application even though the phone is locked However any keys NOT associated with the XML application cannot be used when the phone is locked Also XML Get Requests override the locked feature on the phone so that any softkey or programmable key pressed by the user that initiates a Get Request continues to get sent Only a System Administrator can configure the feature of XML override for a locked phone RTP Recording and Simultaneous Playing The IP Phones now allow for Real Time Transport Protocol RTP recording and simultaneous playing of an audio file via XML commands created by your Administrator The RTP and multicast RTP commands allow the phone to send receive an RTP stream to from given multicast unicast addresses without involving SIP signaling Notes 1 When an RTP stream is being sent with RTP recording and simultaneous playing mix the IP Phone LCD displays an icon with an m on top to indicate that a mixed RTP stream is being sent 2 When RTP stream is being received with RTP recording and simultaneous playing mix you can use the volume controls on the IP phone to adjust the volume increase or decrease to your specifications Contact your System Administrator for more information about
79. 10 M6751 In the Label field enter a label to apply to this key 11 Click to save your changes Model 67551 IP Phone User Guide 139 S 2 xMIOS pue sAdy 3 qevuuelbo1g SAdy aul Intercom Key By default the 6755i has an Intercom key configured on key 4 of the top set of keys However using the Aastra Web UI you can assign the Intercom key to any key on the top or bottom keys on the phone ASS TENA A y oy L be Intercom ae Key You can use the Intercom key to automatically connect with a remote extension for outgoing calls and to answer an incoming intercom call Reference For more information about the Intercom key see Using Intercom on page 156 Configuring an Intercom Key 9 Aastra Web UI Use the following procedure to configure a Callers List key on the 67551 IP Phone The procedure shows the programmable key screen as an example Note By default the Intercom key is Key 4 on the programmable keys 140 Model 67551 IP Phone User Guide 1 Click on Operation gt Softkeys and XML or Click on Operation gt Programmable Keys or Click on Operation gt Expansion Module lt N gt None z Status System Information Programmable Keys Configuration Operation User Password Key Type Value Phone Lock 1 Senices E gt Softkeys and XML Programmable Keys 2 Directory zl
80. 41 001200 15 Rev 00 User Guide Release 2 4 C O Ka A a LO LC N CO Aastra Telecom will not accept liability for any damages and or long distance charges which result from unauthorized and or unlawful use While every effort has been made to ensure accuracy Aastra Telecom will not be liable for technical or editorial errors or omissions contained within this documentation The information contained in this documentation is subject to change without notice AASTRA Telecom Copyright 2008 Aastra Telecom www aastratelecom com All Rights Reserved Software License Agreement Aastra Telecom Inc hereinafter known as Seller grants to Customer a personal worldwide non transferable non sublicenseable and non exclusive restricted use license to use Software in object form solely with the Equipment for which the Software was intended This Product may integrate programs licensed to Aastra by third party Suppliers for distribution under the terms of this agreement These programs are confidential and proprietary and are protected as such by copyright law as unpublished works and by international treaties to the fullest extent under the applicable law of the jurisdiction of the Customer In addition these confidential and proprietary programs are works conforming to the requirements of Section 401 of title 17 of the United States Code Customer shall not disclose to any third party such confidential and proprietar
81. 5 16 Click to save your changes Using the Paging Key The following procedure describes the use of the Paging key on the IP Phone The procedure assumes you have already configured the Paging key using the Aastra Web UI 47 IP Phone UI Notes 1 Recipient of a Paging call can set a global Do Not Disturb DND to ignore any incoming pages 2 For incoming Paging the phone uses the Intercom configuration settings The incoming Page is dependant on the Allow Barge In parameter setting and the Tdling On Call state 1 On the IP Phone press the softkey programmable key or expansion module key you configured for Paging labeled as Group 1 in the following illustration Services Dir Callers Tues Jan1 10 00am 146 Model 67551 IP Phone User Guide 2 The phone opens a multicast RTP session and an outgoing OR incoming phone screen displays as follows Paging 00 01 Press the Drop key to end the multicast RTP session and return to the idle screen Note If you enable global DND on the phone the incoming multicast RTP session is dropped Model 67551 IP Phone User Guide 147 S 2MIOS pue s y sjqewweib01g Soy sur None Key You can set a softkey programmable key or expansion module key to force a blank entry on the IP phone display for a specific key You do this by setting the key to none The keys are added in order from key to key20 after any
82. 51 IP Phone User Guide 131 S 2 xMIHOS pue s ay 3 qevuuelbo1g Soy aul Programmable Keys 8 Select from Key 1 through Key 6 9 Inthe Type field select Speeddial Conf 10 In the Value field enter the speeddial extension or the extension to add to the conference for example 5551212 11 In the Line field select the line for which you want to use the key functionality Valid values are e global e 1 through 9 Expansion Module Keys 12 Select from Key 1 through Key 36 M6701 Select from Key 1 through Key 60 M6751 13 In the Type field select Speeddial Conf 14 M6751 In the Label field enter a label for the Speeddial Conf key 15 In the Value field enter the speeddial extension or the extension to add to the conference for example 5551212 16 In the Line field select the line for which you want to use the key functionality Valid values are e global e 1 through 9 17 Click to save your changes 132 Model 67551 IP Phone User Guide Services Key By default the 6755i has a Services key configured on key 1 of the top set of keys However you can use any key to configure a Services key Services Key The Services key accesses enhanced features and services provided by third parties Using the Services key you can Select customized XML features
83. 51 running Broadsoft firmware that subscribes to a list of extensions from the BroadWorks Application Server On the 67551 the key LEDs illuminate either flashing solid or turn off depending on the state of those extensions Note The Broadworks BLF feature is not the same as the Broadworks Shared Call Appearance SCA feature and does not permit call control over the monitored extension Configuring a BLF List Key The BLF List function can be configured on the 67551 using the Aastra Web UI only If you set a key to use BLF List you must also enter a BLF List URI at Operation gt Softkeys and XML gt Services The BLF List URI is the name of the BLF list defined on the BroadSoft BroadWorks Busy Lamp field page for your particular user For example my480i blf list as broadworks com The value of the BLF List URI parameter must match the list name configured Otherwise no values display on the 6755i screen and the feature is disabled 86 Model 67551 IP Phone User Guide 9 Aastra Web Ul Use the following procedure to set a key to function as BLF List The procedure shows the softkey screens as an example 1 Click on Operation gt Softkeys and XML or Click on Operation gt Programmable Keys or Click on Operation gt Expansion Module lt N gt Status System Information Softkeys Configuration Operation User Password Key Type Label Value i Idle Connected Incoming Outgoing Busy a XML webapes El E
84. 99 Line 1 Dial Delete Arrange Change Z Add Number Quit 001 Steve Smith Home a 783 555 7676 Line 1 Dial Delete Arrange Change Add Number Quit Model 67551 IP Phone User Guide 177 Deleting Entries from the Directory List You can delete entries from the Directory List in the following ways e Delete a single name or number and all associated numbers and labels e Delete specific numbers and labels from a single entry e Delete all entries in the Directory List You use the Delete softkey to delete a single or multiple numbers names or labels for an individual entry L iP Phone UI To delete a single entry from the Directory List 1 Scroll to a name or number in the Directory List 2 Press Delete The following screen displays a D Delete Steve Smith Yes Cancel lt 3 Press Yes to delete the directory entry name number label and line from the Directory List 4 Press Cancel to cancel the delete function To delete specific numbers names or labels for an entry 1 Scroll to a name or number in the Directory List that has multiple numbers and or labels assigned to the entry 2 Press Delete The following screen displays Delete number 2272939 or delete all Steve Smith Entries entries ES Number Cancel 3 Press Number to delete only a specific number associated with a name 4 Press Entries to
85. Aastra Web UL Model 67551 IP Phone User Guide 57 Define an Emergency Dial Plan Use the following procedure to specify the numbers to use on your phone for dialing emergency services in your area 9 Aastra Web UI 1 Click on Operation gt Phone Lock Status System Information Phone Lock Operation User Password Lock or unlock the phone Phone Lock Emergency Dial Plan a111999ni12p110 Softkeys and XML Programmable Keys Lock the phone Lock Keypad Speed Dial Reset User Password Reset Directory Reset Save Setti Basic Settings _ Save Settings Preferences Account Configuration 2 Inthe Emergency Dial Plan field enter the 3 digit number used in your local area to contact emergency services For multiple numbers enter a between each emergency number For example 911 110 Default for this field is 911 999 112 110 3 Click to save the emergency dial plan to your phone Reference For more advanced options you can set on your phone see Additional Features on page 211 58 Model 67551 IP Phone User Guide Line Keys Programmable Keys and Softkeys This section describes the Multiple Line Call Appearance Keys L1 L2 L3 and L4 located on the bottom right of the phone and the customizable programmable keys and softkeys located at the top of the phone FAY N Programmable Keys Multiple Line
86. Allow Barge In is enabled by default Configuring Incoming Intercom Settings 9 Aastra Web UI Use the following procedure to configure incoming intercom call settings on the IP phone 1 Click on Basic Settings gt Preferences gt Incoming Intercom Settings Status System Information Preferences Operation User Password Phone Lock Softkeys and XML Programmable Keys Incoming Intercom Settings Auto Answer V Enabled Microphone Mute M Enabled Keypad Speed Dial Play Warning Tone IV Enabled Directory Allow Barge In I Enabled Reset Basic Settings Preferences Account Configuration 2 The Auto Answer field is enabled by default The automatic answering feature is turned on for the IP phone for answering Intercom calls To disable this field uncheck the box Note If the Auto Answer field is not checked disabled the phone rejects the incoming intercom call and sends a busy signal to the caller 232 Model 67551 IP Phone User Guide 3 The Microphone Mute field is enabled by default The microphone is muted on the IP phone for Intercom calls made by the originating caller To disable this field uncheck the box 4 The Play Warning Tone field is enabled by default If Auto Answer is enabled the phone plays a warning tone when it receives in incoming intercom call To disable this field uncheck the box 5 The Allow Barge In field is enabled by default If Allow Barge In is enabled the
87. B gt To erase one digit to the left of the cursor press lt 5 To dial the displayed number press Gp just lift the handset or press any line keys Model 67551 IP Phone User Guide 185 Deleting Entries from the Callers List You can delete individual items from the Callers List or you can delete all items in the Callers List L iP Phone UI Use the following procedure to delete an individual item from the Callers List Use the following illustration as a reference Callers List Key Press the Callers List Key Use Y and A keys to find the item you want to delete Press the Delete softkey o moo p Press the Delete softkey again at the prompt to erase the item 47 IP Phone UI Use the following procedure to delete all items from the Callers List 1 Press the Callers List Key 2 Press the Delete softkey 3 Press the Delete softkey again at the prompt to erase all items 186 Model 67551 IP Phone User Guide Downloading the Callers List to Your PC You can download the Callers List to your PC for viewing using the Aastra Web UI When you download the Callers List the phone stores the callerlist csv file to your computer in comma separated value CSV format You can use any spreadsheet application to open the file for viewing The following is an example of a Callers List in a spreadsheet appli
88. Based Configuration Call Forward Account Based Configuration DND Account Based Configuration Do Not Disturb DND is a feature on the phone that prevents the phone from ringing and receiving incoming calls When DND is enabled with call forwarding CFWD any incoming calls can be call forwarded to voicemail or another number See Call Forward Account Based oon Configuration on page 193 for more information about call forwarding to other numbers On the 6755i you can set DND on the phone side for a specific account or for all accounts on the phone You can set three modes for DND using the Aastra Web UI at the path Basic Settings gt Preferences gt General gt DND Key Mode Account Phone default and Custom DND performs according to the mode you set You can then configure a DND key for the phone or for an expansion module using the Aastra Web Ul at the path Operation gt Softkeys Keys and XML or Operation gt Programmable Keys You can enable and disable DND by toggling the key or by setting DND for a specific account at the path Basic Settings gt Account Configuration Once you enable DND DND displays on the LCD for the applicable account Services Dir Callers L1 Screenname DND On Tues Jan1 10 00am DND 188 Model 67551 IP Phone User Guide Note If there is only one account configured on the phone then the mode setting is ignored and the phone behaves as if the mode was set to Ph
89. CFWD Busy AND CFWD NoAns are all enabled and or if the account has DND enabled the CFWD All settings take precedence over CFWD Busy and CFWD NoAns 206 Model 67551 IP Phone User Guide You can also use the following keys if required All Off Key Disables all CFWD states for the selected account All On Key Enables all CFWD states for the selected account e CopytoAll Key Copies the call forward phone number and state of the selected Call Forward mode All Busy No Answer to every Call Forward mode of that account For example if you have the cursor pointing at the All state and it is enabled and has a call forward phone number configured pressing the CopytoAll Key enables the Busy state and the NoAns state and assigns the same phone number to both states e Cancel Key Cancels any configuration you may have made without saving To cancel a configuration you must press this CANCEL key before pressing the DONE key 7 Press the CHANGE key for the mode you selected in step 4 This displays the Call Forward State screen In the following example the CFWD All state is ON Services Services Dir Dir Callers Callers Call Forward Call Forward Mode NoAns Change Mode NoAns State gt On State p gt Off Number 5551212 Number 5551212 Change the No Rings 1 No Rings 1 State Change Change Cancel AllAccts AllAccts Done Call Forward State Screen ee Callers Call Forward Mode NoAns State
90. Call Appearance Keys Multiple Line and Call Appearances The 67551 has 4 hard line call appearance buttons each with a corresponding status light These line call appearance buttons and lights can represent physical lines calls for your extension or calls from a group that your extension is part of By pressing a line call appearance button you connect to the line or a call it represents The line call appearance light indicates the status of that line or call When the phone is taken off hook the phone automatically selects a line for you Line Call Appearance Light Behavior Line Call Appearance Status Off Idle line or no call activity Light flashes quickly Ringing Light is solid Connected Light flashes slowly Hold When you have more than one call you can use the left and right navigation buttons lt q and P gt to scroll left and right to the different call information Icons lt q and p gt appear if there is call information either left right or both sides of the current information you are viewing The display shows which line the call information is referring to L1 L2 L3 L4 etc the Caller ID information name and number if available the call status Connected Ring Hold etc and the timer specific to that call Model 67551 IP Phone User Guide 59 Softkeys and Programmable Keys Your 67551 has 6 multi functional top programmable keys and 6 mu
91. Callers DCP on line Select an extension gt 1 2201 2 2202 Press the Pickup 3 2203 Key to answer the call Model 67551 IP Phone User Guide 99 XML Key The 67551 IP phone has a feature you can enable called XML Extensible Markup Language XML is a markup language much like HTML Your System Administrator can create customized XML menu services and load them to your IP phone These services include things like weather and traffic reports contact information company info stock quotes or custom call scripts You can configure XML using the Aastra Web UI only Note The XML services must be set up by your System Administrator before you can use the key Contact your System Administrator for more information On the 67551 IP phone you can access the XML applications from the IP Phone UI in two ways e Via the Services menu Via an XML key By default the Services key is the first key on the top left keys e T a Services Key j Top keys are programmable keys Bottom keys are softkeys Using the Aastra Web UI you can configure a key to access XML applications Under Operations gt Softkeys and XML Operations gt Programmable Keys or Operations gt Expansion Module you can assign a key the type XML You must also specify an XML URI and a Services label using the following XML fields
92. Enter Name Enter Number Line 1 Save Backspace ABCP Cancel Note You can press the Cancel softkey at anytime during the speeddial programming to cancel and not save the speeddial information 2 Inthe Enter Name field enter a name to apply to the speeddial key Use the keypad keys to enter the name Continue to press the keypad keys to access the next letter for that key i e press 2 three times to access C Press B gt to move to the next space or wait for the cursor to automatically advance to the next position To insert a space between letters press B gt To backspace and erase a mistake press the Backspace softkey Note The phone automatically uses an uppercase letter for the first letter of each word and a lowercase letter for all subsequent letters in the word If necessary use the ABC 4 softkey to specify uppercase letters or lowercase letters when entering the name You can enter up to 16 letters in the Enter Name field Press the Y key to move to the next field Model 67551 IP Phone User Guide 71 3 In the Enter Number field enter a number for the speeddial key using the keypad keys You can enter up to 16 numbers in the Enter Number field Enter Name John Smith Enter Number Note When in the Enter Number field the phone automatically switches to the numbers softkey Press the Y key to move to the next field 4 Inthe Line field select a
93. Guide 27 Ring Tone Sets In addition to ring tones you can configure ring tone sets on a global basis on the IP phone Ring tone sets consist of tones customized for a specific country The ring tone sets you can configure on the IP phones are e United States US Default also used in Canada e Mexico e United Kingdom UK Italy e Germany e France Europe generic tones e Australia When you configure the country s tone set the country specific tone is heard on the phone for the following e dial tone e secondary dial tone e ring tone e busy tone congestion tones e call waiting tone e ring cadence pattern You configure global ring tones and tone sets using the Aastra Web UI and the IP Phone UI Configuring Ring Tones and Tone Sets L iP Phone UI Use the following procedures to configure ring tones and tone sets on the IP phone Global configuration only Press on the phone to enter the Options List Select Preferences 1 2 3 Select Tones 4 Select Ring Tone 5 Select the type of ring tone Tone 1 through Tone 5 or Silent 28 Model 67551 IP Phone User Guide 6 Press Done 7 Select Tone Set 8 Select the country for which you want to apply the tone set Valid values are Australia Europe France Germany Italy UK Mexico and US Default is US 9 Press Done The ring tone and tone set you select is immediately applied to the IP phone 9 Aas
94. I Note All languages may not be available for selection The available languages are dependant on the language packs currently loaded to the IP phone 47 iP Phone UI Use the following procedure to specify which language to use for the IP Phone UI 1 Press on the phone to enter the Options List 2 Select Preferences 3 Select Language 4 Select Screen Language The current language setting displays on the IP Phone 5 To change the language setting use the A and Y keys to scroll through the langugses Valid values are e English default Fran ais French e Espa ol Spanish e Deutsch German e Italiano Italian 44 Model 67551 IP Phone User Guide Note All languages may not be available for selection The available languages are dependant on the language packs currently loaded to the IP phone English is the default language and cannot be changed or removed For more information about loading language packs see your System Administrator 6 Press Done to set the language on the phone The change is dynamic When you exit the Options Menu the phone displays all menu items in the language you selected 9 Aastra Web UI Note You must have the language pack s already loaded to your phone in order to use them For more information about loading language packs see your System Administrator 1 Click on Basic Settings gt Preferences gt Language Settings
95. IN field is enabled by default If required disable this field by Preferences General Park Call Pick Up Parked Call Suppress DTMF Playback Display DTMF Digits Call Waiting Play Call Waiting Tone Stuttered Dial Tone XML Beep Support Status Scroll Delay seconds Incoming Call Interrupts Dialing Switch Ul Focus To Ringing Line Preferred line Preferred line Timeout seconds Goodbye Key Cancels Incoming Call UPnP Mapping Lines Message Waiting Indicator Line DND Key Mode Call Forward Key Mode Use LLDP ELIN unchecking the check box 3 Click to save your settings M Enabled l Enabled Y Enabled M Enabled M Enabled M Enabled 5 I Enabled M Enabled 1 S 0 Enabled oy an Phone v Account v M Enabled Model 67551 IP Phone User Guide 237 Available Features Enabled by Administrators There are features on your IP Phone that you can use ONLY if an Administrator has enabled them on your phone Those features are described in this section Contact your System Administrator for more information Outgoing Intercom Calls If your System Administrator configures the outgoing intercom feature on your phone pressing the Icom button allows your phone to find an available line and place an intercom call to a recipient To use this feature you must configure an intercom key on your phone For more information about configuring and using an Icom key see Interco
96. In the state fields check enable or uncheck disable the states you want to apply to this softkey Programmable Keys 6 Select from Key 1 through Key 6 7 Inthe Type field select Directory Expansion Module Keys 8 Select from Key 1 through Key 36 M6701 or Select from Key 1 through Key 60 M6751 9 Inthe Type field select Directory 10 M6751 In the Label field enter a label to apply to this key 11 Click to save your changes Model 67551 IP Phone User Guide 137 S 2 xMIOS pue sAdy 3 qeuuelbo1g SAdy aul7 Callers List Key By default the 67551 has a Callers List key configured on key 3 of the top set of keys However using the Aastra Web UI you can assign the Callers List key to any key on the top or bottom keys on the phone Callers List Key The Callers list is a stored log of your incoming calls You can use the Callers List key to access a list of callers that called your phone Note Your System Administrator can create a custom Callers List XML application allowing you to access the Callers List via an XML Key instead of the Callers List Key This allows you to configure the Callers List Key with other functions if required Contact your System Administrator for more information Reference For more information about the Callers List see Callers List on page 183 Configuring
97. Interrupts Dialing I Enabled Switch Ul Focus To Ringing Line Y Enabled Preferred line 1 Preferred line Timeout seconds 0 Goodbye Key Cancels Incoming Call Enabled UPnP Mapping Lines o E Message Waiting Indicator Line Ally DND Key Mode Phone y Call Forward Key Mode Account v Use LLDP ELIN M Enabled Model 67551 IP Phone User Guide 213 2 Enable the Display DTMF Digits field by checking the check box Disable this field by unchecking the box Default is disabled 3 Click to save your settings 214 Model 67551 IP Phone User Guide Enable Disable Call Waiting The call waiting feature notifies the user on an active call of a new incoming call You can disable the call waiting feature so that the new incoming call is automatically rejected by the phone with a busy message If you disable call waiting on the phone and the user is on a call any further incoming calls receive busy unless Call Forward Busy or Call Forward No Answer and Busy is configured on the phone for information on Call Forward Account Based Configuration see page 193 It then forwards the call according to the rule configured The phone can only e transfer the currently active call or e accept transferred calls if there is no active calls If call waiting is disabled e intercom calls are treated as regular incoming calls and are rejected e pre dialing with live dial pad disabled st
98. K m E M Programmable Keys None z VW K Vv a VW Keypad Speed Dial Mme F r E r 5 Directo peas None E R g E R Basic Settings None ica Vv F A A Preferences Account Configuration a a a a a None a a a a a None al Lal la La Le a a a a a None a a a a a None a al a a a None a al a a a None None al Lal la La La a a a a a None a a a a a None a a a a a None il a a a a a None a a a a a None a a a a a None a a a xl a None al a a a a anana a a a a a lel la None Services XML Application URI XML Application Title BLF List URI Softkeys 2 Select from Key 1 through Key 20 3 Inthe Type field select BLF List BroadSoft BroadWorks 4 Inthe Line field select a line number that is actively registered to the appropriate SIP proxy you are using Valid values are e global 1 through 9 Note The Label and Value field are not required The BroadWorks BLF List name is configured in the BLF List URI field instead Model 67551 IP Phone User Guide 87 S 2MxMIOS pue sAdy 3 qeuuelbo1g Soy aul 5 In the state fields check enable or uncheck disable the states you want to apply to this softkey 6 Inthe BLF List URI field enter the name of the BLF list defined on t
99. Level 2 Backlight Select 5 Use the lt and gt navigation buttons to increase or decrease the intensity of contrast lighting on the LCD Contrast Level Contrast Level Cancel Done 6 Press Done to save your selection 30 Model 67551 IP Phone User Guide Backlight The Backlight option on the IP phone allows you to set the backlight status on the LCD display to the following e Off Backlight is always OFF e Auto Default Automatically turns ON the backlight when the phone is in use and then automatically turns OFF the backlight when the phone is idle after a specified length of time Auto backlighting sets the phone to turn off the backlighting after a period of inactivity the idle period is user definable under the Advanced softkey when you select the Auto mode In Auto mode the backlight turns on with a key press or state change on the phone Setting the Backlight 47 IP Phone UI Press on the phone to enter the Options List Select Preferences Select Display fe A A Select Backlight Display 1 Contrast Level 2 Backlight Select 5 Use the A and Y navigation buttons to select the Backlight status for your phone Default is Auto Available options are e Off e Auto Default 6 Ifyou selected Off press Done to save your setting Backlight O Off O Auto Model 67551 IP Phone User Guide 31 7 If you selected Auto press the Ad
100. Model 67551 IP Phone User Guide When the configuration update is complete the phone displays the following screens and then displays the Idle screen AASTRA Network X AASTRA DSP AASTRA AASTRA SIP Done L1 John Smith Sat Jan 1 12 18am Idle Screen Model 67551 IP Phone User Guide Network Connected Network Disconnected If your phone is successful when connecting to the network the following screen displays before changing to the Idle screen 11 John Smith Network Connected Sat Jan 1 12 18am If your phone did not successfully connect to the network the Network Disconnected prompt appears on the display and the telephone status light turns on Lil John Smith Network Disconnected Sat Jan1 12 18am Check that the cables are tightly connected to the phone and to the wall jack The phone should automatically detect when it is reconnected and displays the Network Connected prompt for a few seconds However if changes have been made to your phone s network settings you may need to restart your phone For more information about connecting your phone see the Aastra 6755i IP Phone Installation Guide the section Connecting to the Network and to Power Check with your system or network Administrator for assistance Note f the phone displays No Service you can still use the phone but it is not registered with the Registrar For more information about registering your phone se
101. ND ON for all accounts or turn DND OFF for all accounts Notes 1 If there is only one account configured on the phone then the mode setting is ignored and the phone behaves as if the mode was set to Phone 2 Using the Aastra Web UI if you change the DND Key Mode to phone all accounts synchronize to the current setting of Account 1 3 Click to save your changes The changes takes affect immediately without a reboot 190 Model 67551 IP Phone User Guide 4 Click on Basic Settings gt Account Configuration Status System Information Account Configuration Operation User Password Phone Lock Account DND Call Forward State Number No Rings Softkeys and XML A r All Tr AREA Programmable Keys Keypad Speed Dial Busy Directory No Answer i 1 5 Reset Basic Settings Preferences i Save Settings Account Configuration 5 For each account enable DND by placing a check mark in the box Disable DND by unchecking the box Notes 1 Ifyou selected Account or Custom mode in step 2 you can enable disable each account or all accounts as applicable If you selected Phone mode the first account allows you to change the DND status for all accounts 2 Number and name of accounts that display to this screen are dependant on the number and name of accounts configured on the phone In the screen in step 4 Screennamel is configured on Line 1 Screenname is configured on Line 2 a
102. Off Number 5551212 Change the No Rings 1 Number Backspace Cancel AllAccts Done gt Services Dir Callers Call Forward Mode NoAns State Off Number 5551212 No Rings 3 Change the Change No Rings AllAccts Note You can press the AllAccts key to copy the settings in the current Call Forward Settings screen for a specific call forward mode to every account on the phone Every account will have the same settings for that call forward mode 8 Press the CHANGE key in the CFWD State screen With the cursor in the State field toggle the state ON and OFF by pressing the CHANGE key Model 67551 IP Phone User Guide 207 10 11 12 13 Use the DOWN arrow key to scroll to the Number field Enter a phone number to apply to the current state in focus When the phone is in the state you specified and a call comes into the phone it forwards the call to the number you specify Use the BACKSPACE key if required to delete characters Use the DOWN arrow key to scroll to the No Rings field Press the CHANGE key to select the number of rings to apply to the phone for call forwarding incoming calls Valid values are 1 to 20 Default is 1 When the phone receives an incoming call and call forward is configured on the phone the phone rings the number of times you specify in the No Rings screen and then forwards the call Press DONE in the CFWD State screen to save all changes Press DONE in
103. P Phone User Guide 51 9 Aastra Web UI 1 Click on Operation gt User Password Status System Information Reset User Password Operation User Password Phone Lock Please enter the current and new passwords Current Password Softkeys and XML Programmable Keys New Password Keypad Speed Dial Password Confirm Covcccccccccccccce Directory Reset Basic Settings _ Save Settings SELTA Preferences Account Configuration 2 Inthe Current Password field enter the current user password Note By default the user name is user all lowercase and the password field is left blank 3 Inthe New Password field enter the new user password 4 Inthe Password Confirm field enter the new user password again 5 Click to save your changes 52 Model 67551 IP Phone User Guide Resetting a User Password If you forget your password you can reset 1t and enter a new password The reset user password feature resets the password to the factory default which is blank no password You can reset a user password using the Aastra Web UI only Note Valid values when creating or changing a password are 0 to 4294967295 integers only symbols and alpha characters are not allowed Default password is an empty string field is blank Reset a User Password Use the following procedure to reset a user password 9 Aastra Web Ul 1 Click on Operation gt Phone Lock Sta
104. Phone SEATS scbenxi vase vasdeceasdseebetussrearsonsdutceptacensnersedencesaseiseatieuesesessee sentasencgesenvaceusbensseuabestsbendiostvens 22 Phone Status via IP Phone UL bi 22 Finding Your Phones IP Address od 23 Phone Status via the Aastra Web UI sesirsia sisi it toa ibi 24 Customizing Your Phone eessooessesssesssocssoossoosssoessoesssosssoossoosssosssoesssesssoossoosssosesossssesssoossossssssssse 27 Ring Tones and Tone Sets ii oecsieent 27 Contesta E A ANA E 30 A O O A 31 WAN CHD ia a sd 33 O ds E a that a 34 Timeand Date anoni axe cusses A RAN eeaae voces Ot E beats Ros ates Aeneas 37 Language TN a NN 44 Us i P ssword esis atic eee a a le al a canis 51 Resettine a User Password id SIDAD 33 Restarting YOU AI da A AE E AE EER 54 Phone Lock sunnan e a a e a a a a A REEE 55 Defining an Emergency Dial Plan dde 57 Table of Contents Line Keys Programmable Keys and SoftkeyS ooooocoononcooonncoooncconanccnonaconanocononocononocononoconacononos 59 Multiple Line and Call Appearances c cs cccccivecsseatasocesssds ci dia cid 59 Softkeys and Programmable a e 60 State Based Softkeys Bottom Keys only ccsscsssccssccssscesecsseccssecessccsesccseccesaceenacsnanenees 63 Line Key croniad a aa aa ene ea ee 66 Speeddial Key o ld 70 Editing Speeddial KEYS uu atma an iaaa iaoa aaa e na aaa 77 Bonot Do ON a o o bo 81 Busy Lamp Field BEER id a A 83 BER List Key Serres AI AAA 86 Automatic Call Distribution ACD Key for
105. Steve Smith Office 905 760 9999 Line 1 Dial Arrange E Add Number Delete Change Quit A 001 Steve Smith Home 783 555 7676 Line 1 Dial Arrange Add Number Delete Change Quit 7 001 Steve Smith Cell 783 444 5555 Line 1 Dial Arrange a Add Number Delete Change Quit A 176 Model 67551 IP Phone User Guide Arranging Multiple Screens You can use the Arrange softkey to move the number label line forward or backward between screens for the specified name If there is a label assigned to the entry the following screen displays after pressing the Arrange softkey Label Cell gt 1 Office 2 Home 3 Cell Save Cancel Pressing the Save softkey in the above screen places the Cell label the Cell number and line associated with the Cell number into the one position So the first screen to display for the entry would be the Cell number screen If no label is assigned to the entry the numbers would be arranged in the order you specify The following example illustrates the new arrangement of Steve Smith s number Note The Office label moves to the second position and the Home label moves to the last position a gt 001 Steve Smith Cell gt 783 444 5555 Line 1 Dial Delete Arrange Change Z Add Number Quit 001 i Steve Smith Office Dg 905 760 99
106. Sylantro Servers ooocoonccnnncnionnnocnconncconacannconnnos 89 Directed Call Pickup Group Call Pickup Keys for Sylantro Servers oooonconnnconoccnocccnoccconnnnn 94 XME KEY srias ore E A E E alee oka cea lad ee aie aah ial ad nals 100 WEDADPS KEY usina das 107 O O 109 Sprecode Key O o ai aed 111 Parke PACK E AA AAA NA 113 Last Call Return lcr Key Sylantro Servers only ooooonncccnoconicccononononononoconacnnn cono nono ncconocnnos 120 CallEorvatd Kit 122 BE Si ye igs ade a a A hcg 124 Speeddial XIT atar tia 127 Speeddial Conf A Meee ede dtc a dns Ao eases Bape Ase em ee ase 130 Services Key Batelco yt ast ah as a teenie st nat nlp beoed ich on ne aes Banal ative gets 133 Directory Key dE SS AAA ELA ste aan Rumor E 136 Callers Eist R Vs Lancet dela ca ceo eatiet sin caehitie ng cae esate uty ape a nace a a sane a a aen 138 Intercom Key igsieincci kiana hah ketosis nck Radka Bae ene aa t 140 Phone Lock Key Sis cps ca onien ea E E es 142 Paging Key Sends the RTP Stream td A ad ase oes 144 NA a da Ae 148 EM ya loe aa tados ds ery er 150 Del tmga Key SSA ADA SN A AA Ai 152 Making Calls ua A ee 153 Dialing A NUDE dasceg ar anaa a ade as euch sae a iaaa 153 Pr dialing a Number scosi O o 154 Table of Contents Using Handsfree Speakerphone is ccessssccssesasusicosseenssssesesveve vecnsnessenstesvusvectsosvenbostesessuescveess 154 MISTING A Headset io E E E E 155 O 156 A Ga 158 MUS 11 A A arated ls 159 Receiving AAA A
107. Vv Vv Vv Ni Vv Vv Vv Vv A N y Vv K K Vv Vv N z Vv Vv K Vv 7 Ni zi Vv v v Vv Vv N zi Vv Vv Vv F Vv N z Vv Vv Vv Vv iv N Y Y Y K Vv Vv None Vv Vv Vv Vv VV N zi Vv Vv Vv Vv 7 Services XML Application URI XML Application Title BLF List URI Softkeys 2 Select from Key 1 through Key 20 3 In the Type field select Directed Call Pickup 4 Inthe Label field enter a label to apply to this Group Call Pickup key 5 In the Value field enter groupcallpickup 6 Inthe Line field select the line for which to apply the Group Call Pickup configuration Valid value are 1 through 9 7 Inthe state fields check enable or uncheck disable the states you want to apply to this softkey Model 67551 IP Phone User Guide 97 Programmable Keys 8 Select from Key 1 through Key 6 9 Inthe Value field specify the extension you want to intercept when you press this softkey For example groupcallpickup 10 In the Line field select the line for which to apply the Directed Call Pickup configuration Valid values are e global e 1 through 9 Expansion Module Keys 11 Select from Key 1 through Key 36 M6701 or Select from Key 1 through Key 60 M6751 12 In the Value field specify the extension you want to intercept when you press this softkey For example groupcallpickup 13 M675i In the Label field enter a label to apply to this Group Call Pickup key 14 In
108. Zones values available on the IP Phone see Appendix A Time Zone Codes 5 Press Done to save the Time Zone setting Daylight Savings Time 1 2 Select Preferences Select Time and Date Select Daylight Savings Time and Date 1 Time Zone 2 Daylight Savings 3 Time Format 4 Date Format 5 Time Server 6 Set Time 7 Set Date Select 40 Model 67551 IP Phone User Guide 4 Select a Daylight Savings time from the list of options Default is Automatic Valid values are e OFF e 30 min summertime e Ih summertime e Automatic Default Daylight Savings O off O 30min summertime O th summertime Automatic Cancel Done 5 Press Done to save the Daylight Savings value you selected Set Time Servers With a valid time server enabled your IP phone will synchronize the time displayed with the specified configuration server The phone will use the time from Time Server 1 unless it is not configured or unavailable in which case it will move on to Time Server 2 and if neccessary Time Server 3 1 Select Preferences 2 Select Time and Date 3 Select Time Server Time and Date 1 Time Zone 2 Daylight Savings 3 Time Format 4 Date Format 5 Time Server 6 Set Time 7 Set Date Select 4 Select from Time Server 1 Time Server 2 or Time Server 3 Model 67551 IP Phone User Guide 41 5 Enable the time server if required using the Enable key Time Ser
109. about using the Services Directory Callers List Intercom Dial Conference and Transfer keys see the following sections e Making Calls on page 153 e Handling Calls on page 162 e Managing Calls on page 172 Idle Screen With Softkeys Programmable Keys Configured If you or your Administrator have configured softkey functions on your phone the labels for those functions display on the screen Programmable key functions top keys do not display on the LCD For example in the following illustration Home and Office were configured as speeddial keys on the bottom set of softkeys and Do Not Disturb DND was configured on the top set of programmable keys Note The top programmable key descriptions do not display on the LCD You can write the function assigned to the programmable key using the label provided for the phone DND Softkeys Configured John Smith Sat Jan 1 12 18am Home LCR Office Idle Screen Model 67551 IP Phone User Guide 9 Idle Screen with Voicemail Messages The envelope icon 51 displays on the Idle State screen only if you have new messages waiting The number next to the envelope indicates how many new messages you have John Smith Sat Jan 1 12 18am Voicemail Ico Idle Screen To access your voicemail messages use the star codes for your system if a voicemail softkey has not been configu
110. aiting Enabled Play Call Waiting Tone Enabled XML Beep Support M Enabled Status Scroll Delay seconds 5 Incoming Call Interrupts Dialing Enabled Switch Ul Focus To Ringing Line Enabled Preferred line Preferred line Timeout seconds Goodbye Key Cancels Incoming Call UPnP Mapping Lines Message Waiting Indicator Line DND Key Mode Call Forward Key Mode Account v Use LLDP ELIN V Enabled 2 The XML Beep Support field is enabled by default To disable this field uncheck the box 3 Click to save your settings Model 67551 IP Phone User Guide 219 Status Scroll Delay Using the Aastra Web Ul you can specify a scroll delay option that allows you to set the time delay in seconds between the scrolling of each status message on the phone You can specify this setting in the Status Scroll Delay seconds field at the path Basic Settings gt Preferences gt General The default time is 5 seconds for each message to display before scrolling to the next message You can increase or decrease this time as required Setting and saving the value in the Aastra Web Ul applies to the phone immediately Configuring Status Scroll Delay 9 Aastra Web UI Use the following procedures to specify a status scroll delay on the IP phone 1 Click on Basic Settings gt Preferences gt General Status System Information Operation User Password Phone Lock Softkeys and XML Programmable Keys Keypad
111. alid values are 1 to 20 Default is 1 When the phone receives an incoming call and call forward is configured on the phone the phone rings the number of times you specify in the No Rings screen and then forwards the call 8 Press DONE in the CFWD State Screen to save all changes 9 Press DONE in the CFWD Mode Screen to save all changes CFWD in Phone Mode Use the RIGHT and LEFT arrow keys to scroll through each account Services Services Services Dir Dir i Callers Callers L1 Screenname1 L2 Screenname2 Screenname3 CFWD All CFWD All CFWD All Tues Jan1 10 00am Tues Jan1 10 00am Tues Jan1 10 00am Call Fwd Call Fwd Call Fwd AAA FC In the above example Screennamel Screenname2 and Screenname3 are three accounts configured on the phone Screennamel 2 and 3 have CFWD AR enabled Note In Phone mode when you change the call forward configuration for an account the change applies to all accounts 10 Press the Call Forward key The Call Forward menu displays Use the UP and DOWN arrow keys to scroll through each state type Services Indicates Dir CFWD Enabled Callers Call Forward Mod Call Forward o Indicates Mode Screen 1 Al no CFWD phone 2 Busy a 3 No Answer number configured Change CopytoAll All Off Cancel Indicates All On Done CFWD Disabled In the above example CFWD All is enabled as indicated by a check mark Y CFWD Busy is
112. all to an extension fails a message Transfer Failed displays on the phone and you can reconnect the call get the call back by pressing the line key again BLF Xfer and Call Forward When the focused line is in the Ringing state pressing the BLF Xfer key forwards the call to the extension unconditionally disregarding the status of the monitored extension BLF Xfer and Speeddial When the focused line and the monitored extension are idle pressing the BLF Xfer key causes the phone to go offhook and dial the number of the extension 124 Model 67551 IP Phone User Guide Configuring a BLF Xfer Key 9 Aastra Web Ul 1 Click on Operation gt Softkeys and XML or Click on Operation gt Programmable Keys or Click on Operation gt Expansion Module lt N gt Status System Information Softkeys Configuration Operation User Password Phone Lock Softkeys and XML Programmable Keys Keypad Speed Dial Directory Reset Basic Settings Preferences Account Configuration Key Type Label Value WebApps None Ir None None None None none al Lal la La tel None None None il None None I None None None None None None None None Lal Led Lol Led bed bed La Services XML Application URI XML Application Title BLF List URI Softkeys 2 Select from Key 1 th
113. and XML Programmable Keys Keypad Speed Dial Directory Reset Basic Settings Preferences Account Configuration Type Label WebApps le None None lla None None None Lal Led Led Lal none None None None None None None None None None None None None 3 3 3 zi z 3 panaan None Services XML Application URI XML Application Title BLF List URI 2 Select the key configured for speeddial Idle Connected Incoming Outgoing Busy Vv La v v Vv AVAAMAAAAAAAAAAAAAA AS AVAMVAAAAAAAATAAAAAAAA AVAAAAAAAAAAAAAAAAA AVAAMAAAAAAAAAAAAAAAA 3 i aaaaaaaaaaaaaaaaaaA 3 Inthe Value field edit the phone number extension or speeddial prefix to apply to this hard key If you enter a speeddial prefix you must enter the character at the end of the prefix number for example 123456 4 Ifrequired in the Line field select a line for which to apply the speeddial to Valid values are 1 through 9 5 Click to save your changes Note You can delete a speeddial key by removing the information from the Value field Model 67551 IP Phone User Guide 79 S 2MxMIOS pue s ay 23 qeuuelbo1g s sy aul7 Editing a Speeddial Key Using Keypad Speeddial in the Aastra Web Ul 9 Aastra Web UI 1 Click on Operation gt Key
114. and voicemail provided by third parties DIRECTORY Accesses the Directory List which displays up to 200 names and phone numbers stored in alphabetical order CALLERS LIST Accesses the Callers List which lists the last 200 calls received INTERCOM Automatically connects with a remote extension for outgoing calls and answers incoming intercom calls NONE No assigned function NONE No assigned function The following softkeys display when you pick up the handset DIAL After entering a phone number from the keypad you can press the Dial softkey to immediately dial the number CONF Begins a conference with the active call XFER Transfers the active call to another number For more information about programming the programmable keys to perform specific functions see the Softkeys and Programmable Keys on page 60 Oo cop cp aC acC acC Softkeys 6 Bottom keys programmable state based softkeys up to 20 programmable functions For more information about programming the softkeys to perform specific functions see the Softkeys and Programmable Keys on page 60 14 Model 67551 IP Phone User Guide Methods for Customizing Your Phone There are two ways to customize specific options on your phone Using the Options key on the IP Phone e Using the Aastra Web UI in an Internet browser window from your PC Phone Options via the IP Phone UI You can customize your phone by pressing th
115. ansfer calls to for example 35 16 In the Line field select the line for which you want to use the key functionality Valid values are e global e 1 through 9 17 Click to save your changes 126 Model 67551 IP Phone User Guide Speeddial Xfer The Speeddial key allows a number to be dialed quickly by pressing one key configured for speeddialing The Xfer key allows a call to be transferred to other recipients blindly or consultatively The Speeddial Xfer key combines the Speeddial and Xfer key s functionality together allowing the user to transfer calls or use Speeddial with one key Note It is recommended that you enable the Switch UI Focus to Ringing Line parameter when using the Speeddial Xfer feature For more information about this parameter see Switch UI Focus to Ringing Line on page 223 Speeddial Xfer Key Requirements and Functionality The Speeddial Xfer key has the following capabilities e Speeddial Xfer and Speeddial When the phone is in the Idle state pressing the Speeddial Xfer key causes the phone to go offhook and dial the predefined extension e Speeddial Xfer and Blind Transfer When the phone is connected to a call pressing the Speeddial Xfer key blind transfers the call to the predefined target If transferring a call fails a message Transfer Failed displays and you can reconnect the call get the call back by pressing the line key again e Speeddial Xfer a
116. apply to the key 9 Click to save your changes 82 Model 67551 IP Phone User Guide Busy Lamp Field BLF Key The BLF feature on the IP phones allows a specific extension to be monitored for state changes BLF monitors the status busy or idle of extensions on the IP phone Note The BLF setting is applicable to the Asterisk server only Example A Supervisor configures BLFs on his phone for monitoring the status of a worker s phone use busy or idle When the worker picks up his phone to make a call a busy indicator on the Supervisor s phone shows that the worker s phone is in use and busy On the 67551 the busy and idle indicators show on the IP phone screen display next to the key programmed for BLF functionality When the monitored user is idle an icon with the handset on hook shows next to the BLF key When the monitored user is on an active call a small telephone icon is shown with the handset off hook Note You can also use a BLF configured key to dial out Contact your System Administrator for more information Model 67551 IP Phone User Guide 83 Line Keys Programmable Keys and Softkeys Configuring a BLF Key 9 Aastra Web UI Use the following procedure to set a key to function as BLF The procedure shows the softkey screens as an example 1 Click on Operation gt Softkeys and XML or Click on Operation gt Programmable Keys or Click on Operation gt Expansion Mo
117. are 5 through 9 Expansion Module Keys 9 Select from Key 1 through Key 36 M6701 or Select from Key 1 through Key 60 M6751 10 In the Line field select a line to apply to this key Valid values are 5 through 9 11 M6751 In the Label field enter a label to apply to this key 12 Click to save your changes Model 67551 IP Phone User Guide 69 Speeddial Key The normal function of the speeddial option allows you to dial a number quickly by pressing a key configured for speeddialing You can program the keys on the 67551 to speeddial outside numbers dial directly to another person s line or extension or set up to quickly access features such as Caller ID 69 Voicemail The speeddial function can be set using the IP Phone UI or the Aastra Web UI Note You can use a speeddial key while on an active call by placing the active call on hold first and then pressing the speeddial key You can create speeddial keys using any of the following methods e Using the Aastra Web UI at the paths Operation gt Softkeys and XML Operation gt Programmable Keys Operation gt Expansion Module Keys e Using the IP Phone UI at the path Options gt Preferences gt Speed Dial Edit By pressing and holding a programmable key softkey keypad key or expansion module key Speeddial Prefix The speeddial feature also allows you to specify a preset string of numbers followed by a
118. atsoever including without limitation damages for loss of business profits business interruption loss of business information other pecuniary loss or consequential damages arising out of the use of or inability to use the software even if Seller has been advised of the possibility of such damages iii Table of Contents Software License Agreement iscccccicesccsssasncssecssecsdussseonssobensesevausnsusedsueuseoouvsssdiestenwssenupescunavencusstess iii Table of COMAS tia v Abo t this Guide sacisess sus cdccasasicsasseaspuatosessisdbesergassondscocesbassdabsuastaatoasscatensteudecseccssbendeteddcsuegaccconesecaaes 1 A a e a a a E e E 1 IS actasthnesstisatesteecnauesacessaeaestessaetuctacepsuspsacchesteevastecsedssustndecsteectachvatecs 2 Phone F Catures cl atlases sre esos a ee eas eas 2 Reg ireme tS tt a 2 HISTAMINE A A 3 Getting Started A geletbenniens 4 Plugging in and Starting the PROS A A teat dutae ened 4 Network Connected Network Disconnected cccecccecscessseesseceseceeeeesseecsaeceaecneeeeeaeecsaecneenaees 7 Idl SS ORE CU nananana na eae eats een ae ee es 8 IP Phone Keys and Key Descriptions s siss 555 c00sssesessoosssssoessssovsossedssbesessoessstocssetpaesesoabsecassosbacs 12 Key Descriptions sutil n 12 Methods for Customizing Your Phone omoconcnonnnnoonnnnonononnncnnnacaconanccononocononoconococononoooo cocoa cocnos 15 Phone Options via the IP PON Sie 15 Phone Options via the Aastra Web UI SA AA da 18
119. bled Preferred line 1 Bi Preferred line Timeout seconds 0 Goodbye Key Cancels Incoming Call Enabled UPnP Mapping Lines 0 y Message Waiting Indicator Line All y DND Key Mode Phone v Call Forward Key Mode Account v Use LLDP ELIN M Enabled 2 Inthe Preferred Line field select a preferred line to switch focus to after incoming or outgoing calls end on the phone Default is 1 Valid values are e None disables the preferred line focus feature e 1to9 For example if you set the preferred line to 1 when a call incoming or outgoing ends on the phone on any line the phone switches focus back to Line 1 3 Inthe Preferred Line Timeout field enter the amount of time in seconds that the phone switches back to the preferred line after a call incoming or outgoing ends on the phone or after a duration of inactivity on an active line Default is 0 Valid values are e 0to 999 4 Click to save your changes Model 67551 IP Phone User Guide 225 Goodbye Key Cancels Incoming Calls The 67551 has a feature that allows you to configure the Goodbye key to drop a second incoming call or ignore incoming calls presented to the phone when you are on an active call The parameter is called Goodbye Key Cancels Incoming Call and is configurable via the Aastra Web UI If you enable this parameter which is the default pressing the Goodbye key rejects calls coming into the phone while you
120. cation This file displays the name phone number and the line that the call came in on A B John 41373 Tim 41376 Carol 4443245 Tom 41356 Download the Callers List Use the following procedure to download the Callers List to your PC using the Aastra Web UI Aastra Web UI 1 Click on Operation gt Directory Status System Information Directory Operation User Password Files Available for Download Phone Lock Softkeys and XML Directory List Save As Programmable Keys Keypad Speed Dial Callers List Save As Directory Reset Basic Settings Preferences Account Configuration 2 Inthe Callers List field click on swere A File Download message displays Click OK Enter the location on your computer where you want to download the Callers List and click pi SAVE The callerslist csv file downloads to your computer 5 Use a spreadsheet application to open and view the Callers List on Model 67551 IP Phone User Guide 187 Account Configuration DND and Call Forwarding The 67551 has a feature that allows you to configure Do Not Disturb DND and call forwarding CFWD for multiple accounts on the phone You can set specific modes for the way you want the phone to handle DND and CFWD The three modes you can set on the phone for these features are Account e Phone e Custom The following paragraphs describe account based DND and CFWD DND Account
121. ck on Operation gt Expansion Module lt N gt Status System Information Softkeys Configuration Operation User Password Phone Lock Softkeys and XML Programmable Keys Keypad Speed Dial Directory Reset Basic Settings Preferences Account Configuration Key Type Label Value Idle Connected Incoming Outgoing Busy Vv v v v Vv WebApps a a a a al a a a a a Aa A aa a q a q a Y a a a a al a a al a a a a a a a a A a a a a a a a a Ley Led Led Lol Led del Lol hol bed Led Lol Lol a a a a a A 3 3 S z 212 a a a a a Aa A Aa A a q a q a 3 a a a a a xl xl a a al a al al al a a a a q a delle ll lll al al a al Led Led Led Led Led bed Lo a a a a a Services XML Application URI XML Application Title BLF List URI Softkeys 2 Select from Key 1 through Key 20 3 Inthe Type field select Line to apply to the key 4 Inthe Label field enter a label to apply to this key 5 In the Line field select a line to apply to this key Valid values are 5 through 9 6 In the state fields check enable or uncheck disable the states you want to apply to this softkey Model 67551 IP Phone User Guide Programmable Keys 7 Select from Key 1 through Key 6 8 Inthe Line field select a line to apply to this key Valid values
122. ct WebApps Expansion Module Keys 8 Select from Key 1 through Key 36 M6701 or Select from Key 1 through Key 60 M6751 9 Inthe Type field select WebApps 10 M6751i In the Label field enter a label to display on the phone for this key 11 Click to save your changes Using the WebApps Key 47 iP Phone UI To use the WebApps key e Press the key you configured as a WebApps key The phone launches the XML application xml myaastra com and displays applicable information to the LCD Flash Key You can set a key to generate a flash event when it is pressed on the 67551 You do this by setting the key to flash The IP phone generates flash events only when a call is connected and there is an active RTP stream for example when the call is not on hold Configuring a Flash Key 9 Aastra Web UI Use the following procedure to configure a Flash key on the 6755i IP Phone The procedure shows the softkey screen as an example 1 Click on Operation gt Softkeys and XML or Click on Operation gt Programmable Keys or Click on Operation gt Expansion Module lt N gt Status System Information Operation User Password Phone Lock Softkeys and XML Programmable Keys Keypad Speed Dial Directory Reset Basic Settings Preferences Account Configuration Key Type Softkeys Configuration Label Value webapps Lal Lal
123. ct Set Date Time and Date 1 Time Zone 2 Daylight Savings 3 Time Format 4 Date Format 5 Time Server 6 Set Time 7 Set Date Select 38 Model 67551 IP Phone User Guide 4 Using the keys on the keypad enter a date to set on the IP phone Use the Backspace key to move back a space and delete a character Set Date Enter Date y m d 2000 01 02 Backspace 5 Press Done to save the setting 6 Select Date Format 7 Select a date format from the list of options Default is Sun Jan 2 Valid values are e Sun Jan 2 Default 2 Jan 00 2000 01 02 02 01 2000 02 01 00 02 01 00 01 02 00 Jan 2 2 Jan 2000 Sun 2 Jan 2 Jan 02 01 2000 Date Format Sun Jan 2 2 Jan 00 2000 01 02 02 01 2000 02 01 00 02 01 00 01 02 00 Jan 2 2 Jan 2000 Sun 2 Jan 2 Jan 02 01 2000 0 O O O O O O O O O 8 Press Done to save the Date Format Model 67551 IP Phone User Guide 39 Set Time Zone Select Preferences Select Time and Date Select Time Zone Time and Date 1 Time Zone 2 Daylight Savings 3 Time Format 4 Date Format 5 Time Server 6 Set Time 7 Set Date Select A list of Time Zones display for different areas of the world Select a Time Zone that applies to your area The default Time Zone is US Eastern Time Zone O US Aleutain US Central US Eastern O US Hawaii United States Cancel Done Note For a list of the Time
124. d Quick Search Feature You can sort multiple numbers according to preference and perform a quick search feature that allows you to enter the first letter that corresponds to a name in the Directory to find specific line items The phone displays the first name with this letter Note The quick search feature in the Directory List works only when the Directory is first accessed Managing the Directory List From the Directory List in the IP Phone UI you can perform the following e Adding New Entries to the Directory List page 174 e Editing Entries in the Directory List page 175 e Deleting Entries from the Directory List page 178 e Saving Entries to the Directory List page 179 Model 67551 IP Phone User Guide 173 Adding New Entries to the Directory List You can store a maximum of 7 numbers associated with a unique name You can apply pre defined labels to the entry which include Office Home Cell and Pager or create your own labels The following table indicates the maximum characters for each line and field in the Directory List Directory List Limitations Maximum length of a line 255 characters Maximum length of a name 16 characters Maximum length of a label 14 characters Maximum length of a URI 45 characters Maximum number directory entries in the NVRAM 200 entries The following examples illustrate the IP Phone UI screens yo
125. d restart the phone If you do not wish to restart your phone Model 67551 IP Phone User Guide 253 How do lock my phone You can lock your phone to prevent the phone from being used or configured You can lock the phone using any of the following At the path Options gt Phone Lock on the IP Phone UI e At the path Operations gt Phone Lock on the Aastra Web UI e At a configured key on the phone For more information about configuring a Lock Unlock key on your phone see Paging Key Sends the RTP Stream on page 144 Use the following procedures to lock an IP phone and prevent it from being used or configured 47 iP Phone UI Lock the Phone 1 Press on the phone to enter the Options List 2 Select Phone Lock and press Enter 3 Press B to set the phone to lock 4 Press on the phone The following message displays Phone is locked Unlock the Phone 1 Press on the phone to enter the Options List 2 Enter your user password and press Enter The phone unlocks 9 Aastra Web Ul 1 Click on Operation gt Phone Lock Status System Information Phone Lock Operation User Password Lock or unlock the phone Phone Lock Emergency Dial Plan 911199911121110 Softkeys and XML Programmable Keys Lock the phone Lock Keypad Speed Dial Reset User Password Reset Directory a RES Save Settings Basic Settings Preferences Account Configuration 254 Mod
126. de Automatic Call Distribution ACD Key for Sylantro Servers The 67551 and any attached Expansion Modules support Automatic Call Distribution ACD for Sylantro servers The ACD feature allows the Sylantro server to distribute calls from a queue to registered IP phone users agents To use the ACD feature on an IP phone you must first configure an ACD softkey programmable key or expansion module key When you want to subscribe to a queue in order to receive incoming calls you press the ACD key and the IP phone UI prompts you to specify the following information e User ID the phone number s used to login into the queue Password the password used to login to the queue e Available unavailable Shows the current status of the IP phone Specifies if the IP phone user is available unavailable to receive a call from the queue Note Your System Administrator must provide you with your User ID and Password to access the applicable phone queue After creating an ACD key you are ready to receive calls from a queue on the server You must press the ACD key and then log in by entering your User ID and Password An Available softkey displays allowing you to make your phone available to accept these calls When you are on an active call or you miss a call the server automatically changes the phone s status to unavailable The server updates it s database with this new information and no longer distributes calls to the pho
127. de User Password This category allows you to change the user password for your phone Changing your password ensures that only you can alter your phone settings and helps keep your system secure You can change your user password using the IP Phone UI or the Aastra Web UI If you change the password Then you need to using the IP Phone UI use that new password to log into the Aastra Web UI using the Aastra Web UI use that new password when changing the user password via the IP Phone UI Note Valid values when creating or changing a password are 0 to 4294967295 integers only symbols and alpha characters are not allowed Default password is an empty string field is blank Setting a User Password 47 iP Phone UI Note If required use the following keys while entering a password e Backspace softkey moves cursor back a space and deletes characters e Clear softkey clears entire field of all characters e Quit softkey cancels the password changing process without saving Press on the phone to enter the Options List Select User Password and press Select At the Current Password prompt enter the current user password and press Enter At the New Password prompt enter the new user password and press Enter A E E At the Re enter Password prompt re enter the new user password and press Enter A message Password Changed displays on the screen Model 67551 I
128. dial Label LAB Value 3456 after saving the settings the LAB label actually appears in position 1 of the LCD A softkey function of none does not display on the idle screen at all Model 67551 IP Phone User Guide The following illustrations show the configuration of Key 12 and how that key displays on the phone Status System Information Softkeys Configuration Operation User Password Key Type Label Value Phone Lock Sofikeys and XML Programmable Keys Keypad Speed Dial Directory Reset Basic Settings Preferences Account Configuration K K ES E El E ll E El E El E E El El E E E FEIRER EEEIEE EEEE EE EEEE Key 12 configured as a speeddial John Smith Key 12 displays in Sat Jan 1 12 18am softkey position 1 on the phone Model 67551 IP Phone User Guide 65 S 2MIOS pue s y sjqewweib01g Soy sur Line Key You can set a programmable key or softkey to act as a line call appearance key on the 67551 The This key acts as a line that behaves the same as a hard line key L1 L2 L3 and L4 For more information about the behavior of line keys see Multiple Line and Call Appearances on page 59 If you configure line keys for the bottom softkeys the status of the lines call appearance keys appear on the phone
129. dule lt N gt Status System Information Softkeys Configuration Operation User Password Key Type Label Value Idle Connected Incoming Outgoing Busy aa XML Webapps a dr R M M M Programmable Keys None zl E Je F F e Keypad Speed Dial None A wd F F F AE None z DPF F g g F Basic Settings None xl J S Vv ca ica ma ee ee sens a me E A hee None z 3 P Vv Vv Ld None 3 v d v 7 d None z aare F y FO None z a P a 7 vy Ld None iT oF K Vv E e None z gJr a g g Ld None y rT He fF E R None z a FPF F Lg E F None gt a Fe K g g d None z Ae F V Fo None z 3 P Vv L Vv Vv None iT oF K g E K None z Jee F jg m H None z DF a K K Ld Services XML Application URI XML Application Title BLF List URI Softkeys 2 Select from Key 1 through Key 20 3 Inthe Type field select BLF to apply to the key 4 Inthe Label field enter a label to apply to this key 5 Inthe Value field enter the phone number or extension you want to monitor 6 Inthe Line field select a line for which to apply this key Valid values are e global 1 through 9 7 Inthe state fields check enable or uncheck disable the states you want to apply to this softkey Model 67551 IP Phone User Guide Programmable Keys 8 Select from Key 1 through Key 6 9 In the Value field enter the phone number or extension you want to monitor 10 In the Line field
130. e For example if the sprecode value of 82 is configured then by pressing the key 82 automatically activates a service provided by the server The value you enter for this field is dependent on the services provided by the server Contact your System Administrator for information about available services Configuring a Sprecode Key 9 Aastra Web UIl Use the following procedure to configure a Sprecode key on the 67551 IP Phone The procedure shows the softkey screen as an example 1 Click on Operation gt Softkeys and XML or Click on Operation gt Programmable Keys or Click on Operation gt Expansion Module lt N gt Status System Information Softkeys Configuration Operation User Password Phone Lock Softkeys and XML Programmable Keys None Keypad Speed Dial mE Directory Reset Basic Settings None Preferences Account Configuration Key Type Label i Idle Connected Incoming Outgoing Busy Vv La v v Vv webapps Lal Lal a F a a3 a3 q a a a a a None a a a a a a a a a a None a al a a al None a a a a a None None a a a a a None Lal Led Lol Led bed bed Lal a xl a a a None K a al a a xl None None a a a a a None a al a a al None a a a a a None Lay Lal bel Le a a a a a None O N A A ea afar apa aa a ayaa a xl xl a a a a
131. e Line field the Change softkey displays 001 Steve Smith Office 905 760 9999 Line 1 Dial Delete Change Add Number Quit The following example shows the same Directory entry without a label 001 Steve Smith 905 760 9999 Line 1 Dial Delete Change Add Number Quit Model 67551 IP Phone User Guide 175 e You can use the Dial softkey to automatically dial the number in the Directory entry e You can use the Add Number softkey to add additional numbers to the current Directory entry up to 7 numbers per name e You can use the Delete softkey to delete a number or to delete multiple numbers in an entry see Deleting Entries from the Directory List on page 178 You can use the Change softkey to change a number or a name e You can use the Quit softkey to quit the editing of the current Directory entry Scrolling Multiple Screens Per Entry L iP Phone UI If there are multiple numbers for an entry the lt q and keys display for you to scroll multiple screens The following examples show Screen 1 as Steve Smith s Office number Screen 2 as Steve Smith s Home number and Screen 3 as Steve Smith s Cell number The first scroll p gt indicates there are multiple number entries for the name The lt q and indicates you can scroll forward or backward between screens The lt q indicates this is the last number entry for the name g 001
132. e your System Administrator Model 67551 IP Phone User Guide 7 Idle Screen When the phone has successfully updated the configuration and connected to the network the phone displays the Idle State screen The idle screen is shown whenever your phone is not in use L1 John Smith Sat Jan 1 12 18am Note Your System Administrator sets up your SIP screen name line number and any other administrative features required If your name does not display on the screen contact your System Administrator The Idle State screen lists your name SIP screen name and day date and time In the above screen the L1 indicates John Smith is configured on Line 1 By default the top programmable keys 1 through 4 are configured for Services Directory Callers List and Intercom respectively You can configure the 6 top programmable keys with up to 6 functions and the 6 bottom softkeys with up to 20 functions as required ft Service f__ oy L h Intercom Ba pa oq po aap WH Directory 7 Callers Lis ia a Es TES e AL J lt 2 o CIGD jo tE Qe 2 Model 67551 IP Phone User Guide Reference For more information about configuring the top programmable keys and the bottom softkeys see Softkeys and Programmable Keys on page 60 For more information
133. e IP Phone UI and the Aastra Web UI UTF 8 is also compatible with XML encoding on the IP Phones The following table illustrates the Latin 2 character set used on the 67551 IP Phone 0 1 2 3 4 5 6 7 8 A B C D F E LE Sl SISI Ee A eb 0104 02D8 0141 0044 013D 0154 0047 0048 0160 O15E 0164 0179 Sag 017D 017B 461 162 163 164 165 166 167 168 169 170 171 172 174 175 A Fa w Y 2 7 S irene DES AS LUIS EA a le Z Z B DOBO 0105 02DB 0142 00B4 013E 0155 02C7 OOBS 0161 015F 0165 0174 02DD 017E 017C 176 177 178 179 180 181 182 183 184 185 186 187 188 189 190 191 RIA TA A AE e TC CIR EE phat 1 yp C 0154 00c1 0002 0102 00C4 0139 0106 OOC 010C DOCS 0118 DOCB 011A DOCD DOCE 010E 192 193 194 195 196 197 198 199 200 201 202 203 204 205 206 207 Your Phone izing HININ O O 0 0 x RIU UIUI U YIT B D 0110 0143 0147 00D3 00D4 0150 00D6 OOD 0156 016E OODA 0170 OODC OODD 0162 OODF 208 209 210 211 212 213 214 215 216 217 218 219 220 221 222 223 Custom A Y 7 y y Y A fjalajaja li e le lejepe ft 1d E 0155 O0El O0E2 0103 OOE4 0134 0107 OOE 010D O0E9 0119 OOEB 0115 OOED OOEE O10F 224 225 226 227 228 229 230 231 232 233 234 235 236 237 238 239 Y A ia A Y a a 72 e G4 nn 6 6 6 6 LF par ue Wy pt F 0111 0144 0146 OOF3 OOF4 0151 OOF6 OOF 0159 016F OOFA 0171 OOFC OOFD 0163 02D9 240 241 242 243 244 245 246 247 248 249 250 251 252 253 254 255 50 Model 67551 IP Phone User Gui
134. e Options key and accessing the IP Phone UI These options allow you to customize the following phone settings Option Number Option 1 Call Forward 1 Cfwd Number 2 Cfwd Mode 3 No Rings Note The menus that display for Call Forward are dependant on the Call Forward Mode set on the phone Default is Account mode 2 Preferences 1 Tones Ring Tone Tone Set 2 Contrast Level 3 Speeddial Edit 4 Live Dialpad 5 Set Audio Audio Mode Headset Mic Vol 6 Time and Date Time Zone Daylight Savings Time Format Date Format Time Server Time Server 1 Time Server 2 Time Server 3 Set Time Set Date 7 Language Screen Language Input Language Model 67551 IP Phone User Guide 15 Phone Status 1 IP amp MAC Addresses 2 LAN Port 3 PC Port 4 Firmware Info 5 Error Messages User Password Administrator Menu Password Protected Restart Phone Phone Lock Note The Administrator Menu options are Administrator level functions only and are not accessible by the user These options should only be set up and changed by your System Administrator Simplified Options Menu Your System Administrator may configure a simplified options menu for your phone The following table indicates the options that may appear on your phone if the simplified options menu is applied Option Number Option 1 Call Forward 1 Cfwd Number 2 Cfwd Mode 3 No Rin
135. e Time SIP Status Line LAN Port PC Port Up Down Auto Auto 100Mbps 10Mbps Full Half 00 08 5D 16 10 F4 Value 55i Revision 0 Value 2 3 0 83 SIP 1 1 0 1225 Jun 30 2008 23 57 25 SIP Account Status 9995551 212 proxy com 5060 9995551212 proxy com 5060 9995551212 proxy com 5060 Backup Registrar Used Registered Registered Registered 3 You can logout of the Aastra Web UI at any time by clicking Log Off Model 67551 IP Phone User Guide 19 uoyd INOA HulZiwio sny 103 SPOUYIJSIN The following categories display in the side menu of the Aastra Web Ul Status Operation Basic Settings Headings Descriptions Status The Status section displays the network status and the MAC address of the IP phone It also displays hardware and firmware information about the IP phone and information about the SIP account s currently configured on the phone The information in the Network Status window is read only Operation User Password Allows you to change user password Phone Lock Allows you to assign an emergency dial plan to the phone lock the phone to prevent any changes to the phone and to prevent use of the phone and reset the user password Keypad Speeddial Allows you to assign a speeddial number to a specific digit on the phone s keypad for speeddialing purposes Softkeys and XML Allows you to configure up to 6 bottom softkeys with functions identified in the list below P
136. e conference each on lines 1 through 9 Start Conference 1 using the procedures in the previous section Setting Up a Conference and Adding Multiple Parties for Sylantro and Broadsoft Servers on page 169 When you are finished adding all required parties to Conference 1 press an available Line Key to start Conference 2 You are Party 1 on Conference 2 Call Party 2 When Party 2 answers press the Conf Key Press an available Line Key 170 Model 67551 IP Phone User Guide Call Party 3 for Conference 2 When Party 3 answers press the Conf Key to join Parties 1 which is yourself Party 2 and Party 3 on Conference 2 You now have two active conferences on two different lines Note When you are connected to multiple conference calls and you put a gt conference on hold the conference may be on hold for a limited period of time before it is disconnected Contact your System Administrator for more information If any party in a conference hangs up including the party that began the conference all other parties in the conference are still connected Joining Additional Parties to Active Conferences In centralized conferencing you can join multiple incoming or outgoing calls to active conferences Before following this procedure at least one active conference must exist on your phone 1 As Party 1 pickup the handset or press the speakerphone key A line opens up 2 Call Party 2 by dial
137. e following procedure to delete a key on the 67551 IP Phone The procedure shows the softkey screen as an example 1 Click on Operation gt Softkeys and XML or Click on Operation gt Programmable Keys or Click on Operation gt Expansion Module lt N gt Status System Information Softkeys Configuration Operation User Password Key Type Label Value ii Idle Connected Incoming Outgoing Busy ahah XML webapps m B E K pg R Programmable Keys None r r r a Keypad Speed Dial none F E m F A Directo RER None E R F E R Basic Settings None F F F F A Preferences None Account Configuration lel Ll Lol Lal aa aa aa aa aa None a a a a a None a al a a a None None None Lol Lu a al al al a xl xl a a a la a al a a a None a a al a a None None None al La kal a Y a Y qaq a4 aa al al a a al None le a a a a a None None a a a a al None Lol Lu al al a a al None a a al a a Services XML Application URI XML Application Title BLF List URI Softkeys Programmable Keys Expansion Module Keys 2 Choose the key you want to delete from the phone 3 Inthe Type field select none 4 Click to save your changes The key function is deleted from the IP phone memory 152 Model 67551 IP Phone User Guide Making Calls This s
138. e responsible for shipping charges if any When you return this telephone for warranty service you must present proof of purchase Model 67551 IP Phone User Guide 257 After Warranty Service Aastra Telecom offers ongoing repair and support for this product This service provides repair or replacement of your Aastra Telecom product at Aastra Telecom s option for a fixed charge You are responsible for all shipping charges For further information and shipping instructions In North America contact our service information number 1 800 574 1611 Outside h America contact your sales representative Note Repairs to this product may be made only by the manufacturer and its authorized agents or by others who are legally authorized This restriction applies during and after the warranty period Unauthorized repair will void the warranty 258 Model 67551 IP Phone User Guide Appendix A Time Zone Codes The following table identifies the time zone name and time zone code to use on the IP phone Time Zone Name Time Zone Code Table Time Zone Name Time Zone Code AD Andorra CET AE United Arab Emirates Dubai GST AG Antigua AST Al Anguilla AST AL Tirane CET AN Curacao AST AR Buenos Aires ART AS Pago Pago BST AT Vienna CET AU Lord Howe LHS AU Tasmania EST AU Melbourne EST AU Sydney EST AU Broken Hill CST AU Brisbane EST AU Lindeman EST AU Adelaide CST AU Darwin CST AU Perth WST AW Aruba AST AZ Azerbai
139. e the Park Pickup call feature using the static configuration method Note Aastra recommends you configure either the static or the programmable configuration but not both 9 Aastra Web UI 1 Click on Basic Settings gt Preferences gt General Status System Information Preferences Operation User Password General Phone Lock Softkeys and XML Programmable Keys Pick Up Parked Call Keypad Speed Dial Suppress DTMF Playback Y Enabled Directory Display DTMF Digits Enabled Reset Basic Settings Preferences Account Configuration Stuttered Dial Tone M Enabled Park Call Call Waiting V Enabled Play Call Waiting Tone M Enabled XML Beep Support M Enabled Status Scroll Delay seconds 5 Incoming Call Interrupts Dialing Enabled Switch Ul Focus To Ringing Line Enabled Preferred line 1 E Preferred line Timeout seconds 0 Goodbye Key Cancels Incoming Call V Enabled UPnP Mapping Lines 0 y Message Waiting Indicator Line All y DND Key Mode Phone v Call Forward Key Mode Account vf Use LLDP ELIN M Enabled 2 Enter a server value in the Park Call field to which incoming live calls are parked Note For values to enter in this field see the table Park Pickup Call Server Configuration Values on page 114 3 Enter a server value in the Pickup Parked Call field Note For values to enter in this field see the table Park Pickup Call Server C
140. eature allows you to speak to someone without using the handset or headset Your phone must be in either the Speaker or Speaker Headset audio mode For more information about setting the audio mode on your phone see Audio Mode on page 34 L 1P Phone UI e To dial using handsfree first press and enter a number at the dial tone e To answer a call on your phone using handsfree press or the line call appearance button e Ifyou are in Speaker audio mode lift the handset and press to switch between handsfree and handset Ifyou are in Speaker headset audio mode press to switch between handsfree and headset e When the handset is on hook press to disconnect the call When handsfree is on the speaker light turns on 154 Model 67551 IP Phone User Guide Using a Headset The 67551 accepts headsets through the modular RJ22 jack on the back of the phone Contact your telephone equipment retailer or distributor to purchase a compatible headset Note Customers should read and observe all safety recommendations contained in headset operating guides when using any headset Advanced Volume Controls for the Headset Mic On the 6755i there are 3 options for the headset microphone volume For more information about the headset microphone see Headset Mic Volume on page 35 L iP Phone UI To change this volume Press to enter the Options list Select Preferences and press Select Use Y to sc
141. ection describes ways to make calls on your 67551 phone using your handset speakerphone or headset Dialing a Number First take the phone off hook by e lifting the handset pressing or e pressing a line call appearance button e At the dial tone enter the number you wish to call Note After dialing the number the phone has a short delay before sending the call To send the call immediately you can press the Dial softkey if the handset is offhook or the key immediately after dialing the number The phone sends the call without delay If you are unable to make calls within certain area codes check with your System Administrator for any toll restrictions placed on your extension that may restrict your access to long distance area codes or dialing prefixes Tue Jan 61 16 184m En Dial gt 1283 Dial When your party picks up a timer appears on your display that records the length of your call If the Live DialPad option is on as soon as you press the first digit on the dial pad the phone automatically selects the next available line go off hook and dial as digits are pressed Model 67551 IP Phone User Guide 153 Pre dialing a Number Tue Jan 81 16 18am gt 1203 Dial Backsrace Fause You can also make a call by pre dialling a number Pre dialling lets you view a number before you dial Use the Backspace softkey to correct any errors Using Handsfree Speakerphone The handsfree f
142. ed Enabled Enabled Enabled Enabled Enabled I Enabled Enabled X M Enable o gt au Phone y Account v Enabled 2 The Call Waiting field is enabled by default To disable this field uncheck the box 3 Click to save your settings 216 Model 67551 IP Phone User Guide Play Call Waiting Tone You can enable or disable the playing of a call waiting tone when a caller is on an active call and a new call comes into the phone You can configure this feature using the Aastra Web UI Configuring Call Waiting Tone 9 Aastra Web UI Use the following procedures to configure a call waiting tone on the IP phone Note Play Call Waiting Tone is enabled by default 1 Click on Basic Settings gt Preferences gt General Status System Information Preferences Operation User Passward General Phone Lock Softkeys and XML Programmable Keys Pick Up Parked Call Keypad Speed Dial Suppress DTMF Playback Y Enabled Directory Display DTMF Digits I Enabled Reset Basic Settings a Preferences Play Call Waiting Tone Y Enabled Account Configuration Stuttered Dial Tone M Enabled XML Beep Support Y Enabled Park Call Call Waiting M Enabled Status Scroll Delay seconds 5 Incoming Call Interrupts Dialing Enabled Switch Ul Focus To Ringing Line Y Enabled Preferred line Preferred line Timeout seconds Goodbye Key Cancels Incoming Call UPNP Mapping Lines Message Waiti
143. ed Dial Tone XML Beep Support e Status Scroll Delay seconds e Incoming Call Interrupts Dialing e Switch UI Focus to Ringing Line e Preferred Line e Preferred Line Timeout seconds Goodbye Key Cancels Incoming Call UPnP Mapping Lines e Message Waiting Indicator Line DND Key Mode e Call Forward Key Mode Use LLDP ELIN Settings This category also allows you to configure incoming Intercom call settings group paging RTP settings e ring tones global and per line basis e ring tone sets time and date settings Webpage language and input language Basic Preferences Allows you to enable disable the following Account Configuration Allows you to configure do not disturb DND and call forwarding CFWD by account You can have multiple accounts on the 6755i Model 67551 IP Phone User Guide 21 Phone Status You can view the status of your phone using the IP Phone UI or the Aastra Web UI Phone Status via IP Phone Ul The Phone Status option on the IP phone displays the status of your phone to the LCD display This option allows you to view your phone s e Network status including your phone s IP and MAC address Local Area Network LAN port PC port Firmware version Error messages from the last reboot or startup Use the following procedure to view the status of your phone using the IP Phone UI 47 IP Phone UI 1 2 3 Press
144. ed and or unlawful use While every effort has been made to ensure accuracy Aastra Telecom will not be liable for technical or editorial errors or omissions contained within this documentation The information contained in this documentation is subject to change without notice AASTRA Telecom Copyright 2008 Aastra Telecom www aastra com All Rights Reserved
145. ee 244 Model M670i and M675i Expansion Modules ssesssesoossessoesoosseesoesoossoesoesooesossoesoesoossossoecoossosso 245 Using th Expansion Modules A E EA 247 Troubleshooting Solutions a 250 Limited Warranty qa RA 257 Appendix A Time Zone Codes eeessoessossssesssesssoossoossooesssesssessoossoossssssssesssoossoossssesssesssesssoosssossos 1 A E O A E E 1 viii About this Guide This guide explains how to use the basic features of your new 67551 phone Not all features listed are avallable by default Contact your system or network Administrator to find out which features and services are available to you on your system Your System Administrator has the ability to customize some features on this phone For information on more advanced settings and configurations Administrators should refer to the Aastra SIP IP Phone Administrator Guide Documentation Aastra 6755i SIP IP Phone Installation Guide Contains installation and set up instructions general features and functions and basic options list customization This Installation Guide is included in the box with your phone Aastra 6755i SIP IP Phone User Guide Describes the most commonly used features and functions for an end user This User Guide can be downloaded from www aastratelecom com Aastra SIP IP Phone Administrator Guide Contains advanced Administrator information and procedures for setting up the 6755i IP Phone on a network This Administ
146. eeddial key you want to edit The speeddial edit screen displays Notes 1 Ifa number on the keypad is setup as a speeddial key pressing the applicable number in the speeddial editing process also displays the speeddial edit screen The edit screen allows you to change the Speeddial Number and Line setting 2 If you press a key that is NOT setup as a speeddial key the phone displays an Invalid Key message However if you press and hold an empty digit key programmable key or expansion module key set to NONE it initiates the Add a Speeddial Key process allowing you to setup a new speeddial key For more information see Press and Hold to Create a Speeddial applicable to programmable keys softkeys keypad keys expansion module keys on page 71 5 Edit the speeddial information as applicable and press SAVE Notes 1 You can cancel out of the speeddial editing process at any time without saving by pressing the D key or the Cancel key 2 You can delete a speeddial key by pressing the Remove key 78 Model 67551 IP Phone User Guide Editing a Speeddial on a Softkey Programmable Key or Expansion Module Key 9 Aastra Web UI 1 Click on Operation gt Softkeys and XML or Click on Operation gt Programmable Keys or Click on Operation gt Expansion Module lt N gt Status System Information Softkeys Configuration Operation User Password Phone Lock Softkeys
147. el 67551 IP Phone User Guide Lock the Phone 2 In the Lock the Phone field click The phone locks dynamically and displays the following message Phone is locked Unlock the Phone 3 Click on Operation gt Phone Lock 4 Inthe Unlock the Phone field click The phone unlocks dynamically and displays the following message Phone is unlocked Model 67551 IP Phone User Guide 255 Limited Warranty Aastra Telecom warrants this product against defects and malfunctions during a one 1 year period from the date of original purchase Ifthere is a defect or malfunction Aastra Telecom shall at its option and as the exclusive remedy either repair or replace the telephone set at no charge if returned within the warranty period If replacement parts are used in making repairs these parts may be refurbished or may contain refurbished materials If it is necessary to replace the telephone set it may be replaced with a refurbished telephone of the same design and color If it should become necessary to repair or replace a defective or malfunctioning telephone set under this warranty the provisions of this warranty shall apply to the repaired or replaced telephone set until the expiration of ninety 90 days from the date of pick up or the date of shipment to you of the repaired or replacement set or until the end of the original warranty period whichever is later Proof of the original purchase date is to be provided with a
148. elect Services 10 In the XML Application URI field enter an application URI s Note Contact your System Administrator for the appropriate value s to enter in the XML Application URI field 11 In the XML Application Title field enter the title of the service This title appears in the Services Menu after pressing the Services key If multiple XML applications are specified in the XML Application URI field a list of applications displays after pressing the Services key Expansion Module Keys 12 Select from Key 1 through Key 36 M6701 or Select from Key 1 through Key 60 M6751 13 In the Type field select Services 14 M6751 In the Label field enter a label for the Services key 15 In the XML Application URI field enter an application URI s Note Contact your System Administrator for the appropriate value s to enter in the XML Application URI field 16 In the XML Application Title field enter the title of the service This title appears in the Services Menu after pressing the Services key If multiple XML applications are specified in the XML Application URI field a list of applications displays after pressing the Services key 102 Model 67551 IP Phone User Guide 17 Click to save your changes Configuring an XML Key 9 Aastra Web UI Use the following procedure to configure an XML key on the 67551 IP Phone The procedure shows the
149. em from the Callers List select the line item you want to delete and press the Clear softkey The line item is deleted from the Callers List Model 67551 IP Phone User Guide 209 Voicemail The Voicemail feature on the 67551 IP phone allows you to use a line configured with a phone number for dialing out to connect to a voicemail server For each assigned Voicemail number there can be a minimum of 0 or a maximum of Voicemail access phone number The Voicemail list displays a list of phone numbers assigned to the 67551 that have registered voicemail accounts associated with them Note The Voicemail list does not display the voicemail access number The phone displays up to 99 voicemail messages for an account even if the number of voicemails exceeds the limit Registered account numbers URIs that exceed the length of the screen either with or without the voicemail icon and the message count are truncated with an ellipse character at the end of the number URI string The end of the Voicemail list displays the number of new voicemail messages if any exist Contact your System Administrator for lines configured for Voicemail Using Voicemail 47 iP Phone UI Press the Services key on the phone Select Voicemail Use the Y and A keys to scroll through the line items in the Voicemail list ar ae IS ore When you have selected a line item press the handsfree key p gt Scroll Right key or pr
150. er the appropriate value based on the server in your network In the Line field select a line for which to apply the Park configuration Softkeys 2 Select from Key 1 through Key 20 3 Inthe Type field select Park 4 Inthe Label field enter a label for the Park key 5 6 7 8 Select another key to configure for Picking up a call 9 puedo pudo pa rn this softkey In the Label field enter a label for the Pickup key In the Value field enter the appropriate value based on the server in your network In the Line field select a line for which to apply the Pickup configuration In the state fields check enable or uncheck disable the Connected state for this softkey In the state fields check enable or uncheck disable the Idle and Outgoing states for Model 67551 IP Phone User Guide 117 sAdyWOoS pue sAdy 23 qevuuelbo1g Soy aul Programmable Keys 13 14 15 16 17 18 19 Select from Key 1 through Key 6 In the Type field select Park In the Value field enter the appropriate value based on the server in your network In the Line field select a line for which to apply the Park configuration Select another key to configure for Picking up a call In the Value field enter the appropriate value based on the server in your network In the Line field select a line for which to apply the Pickup configuration Expansion Module Key
151. eration gt Programmable Keys or Click on Operation gt Expansion Module lt N gt Status System Information Softkeys Configuration Operation User Password Phone Lock Softkeys and XML Programmable Keys Keypad Speed Dial Directory Reset Basic Settings Preferences Account Configuration Key Type Label Value WebApps None i None None None None none al Lal la La tel None None None il None None I None None None None None None None None Lal Led Lol Led bed bed La Services XML Application URI XML Application Title BLF List URI Softkeys 2 Select from Key 1 through Key 20 Inthe Type field select Speeddial Conf panaan Idle Connected Incoming Outgoing Busy Vv La v v Vv ANVWAAAAAAT AAA AAAAaAAAS AVAMVAAAAAAAATAAAAAAAA AVAAAAAAAAAAAAAAAAA AVAAMAAAAAAAAAAAAAAAA 3 i aaaaaaaaaaaaaaaaaaA 3 4 Inthe Label field enter a label for the Speeddial Conf key 5 Inthe Value field enter the speeddial extension or the extension to add to the conference for example 5551212 6 In the Line field select the line for which you want to use the key functionality Valid values are e global e 1 through 9 7 Inthe state fields check enable or uncheck disable the states you want to apply to this softkey Model 675
152. es to the account in focus Phone The Phone mode allows you to set the same CFWD configuration for all accounts All Busy and or No Answer When you configure the initial account the phone applies the configuration to all other accounts In the Aastra Web UI only the account you configured is enabled All other accounts are grayed out but set to the same configuration Using the Aastra Web UI if you make changes to that initial account the changes apply to all accounts on the phone Custom The Custom mode allows you to configure CFWD for a specific account or all accounts You can configure a specific mode All Busy and or No Answer for each account independently or all accounts On the 67551 you can set all accounts to All On All Off or copy the configuration for the account in focus to all other accounts using a CopytoAll softkey Note If there is only one account configured on the phone then the mode setting is ignored and the phone behaves as if the mode was set to Phone You can enable different CFWD rules modes independently for example you can set different phone numbers for Busy All and NoAnswer modes and then turn them on off individually The following table describes the key and Message Waiting Indicator MWI LEDs when you enable CFWD on the IP Phone Key LED Behavior for All Modes MWI LED Behavior for All Modes CFWD key LED RED if CFWD All CFWD Busy or CFWD No Answer is enabled fo
153. ess a line softkey to make an outgoing call using the voicemail access phone number associated with the line for which the voicemail account is registered From a selected item in the Voicemail list you can also lift the handset go offhook to make an outgoing call using the voicemail access phone number 210 Model 67551 IP Phone User Guide Additional Features This section describes additional features you can use on the 67551 phone Star Codes All of the main call handling and extension management features using star codes can be set on your phone by your Administrator Contact your System Administrator for more information If these have not been set up you can dial any star code commands on the 67551 phone the same way you would on a regular telephone Suppress DTMF Playback A feature on the IP phones allows you to enable or disable the suppression of DTMF playback when a number is dialed from the softkeys When suppression of DTMF playback is disabled and you press a softkey the IP phone dials the stored number and displays each digit as dialed in the LCD window When the suppression of DTMF playback is enabled the IP phone dials the stored number and displays the entire number immediately in the LCD window allowing the call to be dialed faster DTMF playback suppression is disabled by default Suppressing DTMF playback can be configured using the Aastra Web UI Configuring Suppression of DTMF Playback 9
154. ey for 81 documentation 1 DTMF digits displaying 213 DTMF suppressing playback 211 E emergency dial plan defining 57 Empty key 150 Index 1 empty key softkey for 148 150 expansion module M6701 and M6751 245 expansion module M6751 245 F Flash key 109 G GCP key 94 getting started 4 Goodbye key cancels incoming call 226 configuring 226 using 227 group RTP paging 235 H handling calls 162 headset mic 155 headset mode 34 headset using 155 headset speaker mode 34 held calls retrieving 163 hold automatic 163 hold feature enhancement for 244 I idle screen 8 incoming call interrupts dialing 221 installation and setup 91221 3 intercom calls incoming call features 231 Intercom key 140 Intercom key softkey for 140 intercom outgoing calls using 238 Intercom using 156 Introduction 257 introduction 2 IP address finding 23 251 K key descriptions 12 key redirection 242 Index 2 Index keys ACD key 89 BLF key 83 BLF List key 86 BLF Xfer key 124 Call Forward key 122 Callers List key 138 DCP and GCP 94 deleting 152 Directory key 136 DND key 81 Empty key 150 Flash key 109 Intercom key 140 Last Call Return Icr 120 Line key 66 None key 148 Paging key 144 Park and Pickup keys 113 Phone Lock key 142 Services key 133 Speeddial Conf key 130 Speeddial Xfer key 127 Sprecode key 111 WebApps key 107 XML key 100 L language latin 2 character set 50 overview 44 specifying on IP
155. eypad Speed Dial Directory Reset Intercom Basic Settings Preferences Account Configuration None Services Callers List None Lal La Lal Le el a Services XML Application URI XML Application Title BLF List URI Save Settings Softkeys 2 Select from Key 1 through Key 20 3 Inthe Type field select Services 4 Inthe Label field enter a label to apply to this key 5 In the state fields check enable or uncheck disable the states you want to apply to this softkey Programmable Keys 6 Select from Key 1 through Key 6 7 Inthe Type field select Services 134 Model 67551 IP Phone User Guide Expansion Module Keys 8 Select from Key 1 through Key 36 M670i or Select from Key 1 through Key 60 M6751 9 Inthe Type field select Services 10 M6751 In the Label field enter a label to apply to this key 11 Click to save your changes Model 67551 IP Phone User Guide 135 S 2MIOS pue s y sjqewweib01g Soy sur Directory Key By default the 6755i has a Directory key configured on key 2 of the top set of keys However using the Aastra Web Ul you can assign the Directory key to any key on the top or bottom keys on the phone Directory Key The Directory List feature allows you to store frequently used names and numbers on the phone You
156. gency dial plan is 911 999 112 110 The following procedures describe locking the phone setting an emergency dial plan and resetting the user password Locking Unlocking a Phone Use the following procedures to lock an IP phone and prevent it from being used or configured LJ iP Phone UI Lock the Phone 1 Press on the phone to enter the Options List 2 Select Phone Lock and press Select 3 At the Lock the phone prompt press Lock The message Phone is locked displays Unlock the Phone 1 Press on the phone to enter the Options List 2 At the prompt To unlock the phone enter your user password and press Enter The phone unlocks Model 67551 IP Phone User Guide 55 9 Aastra Web Ul 1 Click on Operation gt Phone Lock Status System Information Phone Lock Operation User Password Lock or unlock the phone pulan eths Emergency Dial Plan 811199911121110 Softkeys and XML Programmable Keys Lockthe phone Lock Keypad Speed Dial Reset User Password Reset Directory REE Save Settings Basic Settings Preferences Account Configuration Lock the Phone 2 Inthe Lock the Phone field click f The phone locks dynamically and displays the following message Phone is locked Unlock the Phone 3 Click on Operation gt Phone Lock 4 Inthe Unlock the Phone field click The phone unlocks dynamically and displays the following message Phone is unlocked
157. gs Note The menus that display for Call Forward are dependant on the Call Forward Mode set on the phone Default is Account mode Preferences 1 Tones Ring Tone Tone Set 2 Contrast Level 3 Live Dialpad 4 Set Audio Audio Mode Headset Mic Vol Phone Status 1 IP amp MAC Addresses 2 LAN Port 3 PC Port 4 Firmware Info 5 Error Messages Phone Lock 16 Model 67551 IP Phone User Guide Using the IP Phone UI 47 iP Phone UI 1 Press the Options key on the phone to enter the Options List 2 To go to an Option use A and Y to scroll through the list or press the number corresponding to the Option 3 Press the Select softkey the p gt button or press the digit number of the corresponding option to select an option 4 Use the softkeys that display for each option to change a selected option 5 Press the Done button to save the change 6 Press the button the lt q button or the button at any time to exit without saving changes References For more information about customizing your phone using the available options from the IP Phone UI see the section Customizing Your Phone on page 27 For more information about Administrator options contact your System Administrator Model 67551 IP Phone User Guide 17 Your Phone izing Methods for Custom Phone Options via the Aastra Web Ul In addition to the IP Phone UI options you can customize additional
158. he A Scroll keys 5 To save a line item to a softkey for speeddialing press the Save softkey and enter the line number at the Save to prompt that is already configured for speeddialing at a softkey 6 To dial a displayed entry from the Callers List pick up the handset press the handsfree button or press a line key 7 To exit the Callers List press the Callers List key 184 Model 67551 IP Phone User Guide Editing Entries in the Callers List Important The Caller List does not save changes Editing in the Callers List is generally used if you plan to call the number and need to add a prefix In the Callers List if a dial pad key is pressed when a number and or a name is displayed the cursor automatically adds the digit at the left side of the number to enable the entry of the prefix N Jun82 55pm 007 John Burn 9054550055 47 iP Phone UI Use the following procedure to edit the Callers List Use the following illustration as a reference 2u a MSE a rN od A bo Callers List ls gt sente gt E a fal le Handsfree Button 1 Press the Callers List Key 2 Press Y and A to find the entry you want to edit Press Y to view the most recent call or A to see the oldest call on your list 3 Press any key on the dial pad to begin editing 4 To move the cursor one digit to the right press
159. he BroadSoft BroadWorks Busy Lamp field page for your particular user For example my6755i blf list as broadworks com Note Contact your System Administrator for the BLF List URI Programmable Keys 7 Select from Key 1 through Key 6 8 Inthe Line field select a line for which to apply this key Valid values are e global 1 through 9 Note The Value field is not required The BroadWorks BLF List name is configured in the BLF List URI field instead 9 Inthe BLF List URI field enter the name of the BLF list defined on the BroadSoft BroadWorks Busy Lamp field page for your particular user For example my6755i blf list as broadworks com Note Contact your System Administrator for the BLF List URI Expansion Module Keys 10 Select from Key 1 through Key 36 M670i or Select from Key 1 through Key 60 M675i 11 In the Line field select a line for which to apply this key Valid values are e global e 1 through 9 Note The Value field is not required The BroadWorks BLF List name is configured in the BLF List URI field instead 12 In the BLF List URI field enter the name of the BLF list defined on the BroadSoft BroadWorks Busy Lamp field page for your particular user For example my6755i blf list as broadworks com Note Contact your System Administrator for the BLF List URI 13 Click to save your changes 88 Model 67551 IP Phone User Gui
160. hone Busy Lamp Field BLF Indicates the key is configured for Busy Lamp Field BLF use User can dial out on a BLF configured key Maximum of 50 BLFs allowed on M670i Expansion Module BLF List Auto Call Distribution ACD Indicates the key is configured for BLF list use User can dial out on a BLF List configured key For Sylantro Servers Indicates the key is configured to allow the Sylantro server to distribute calls from a queue to registered IP phone users agents Directed Call Pickup DCP Group Call Pickup GCP For Sylantro Servers Indicates the key is configured to allow you to intercept or pickup a call on a monitored extension s XML Indicates the key is configured to accept an XML application for accessing customized XML services You can also specify an XML key URL for this option WebApps Key 1 on softkeys by default Indicates the key is pre programmed to access an Aastra XML based application called xml myaastra com You can access WebApps by pressing the applicable function key or by pressing the Services key and selecting the WebApps option Flash Indicates the key is set to generate a flash event when it is pressed on the 6755i The IP phone generates flash events only when a call is connected and there is an active RTP stream for example when the call is not on hold Sprecode Indicates the key is configured to automatically activate specific
161. iP Phone UI You can save a name number and or label from the Callers List to the Directory List using the following procedure Use the following illustration as a reference Directory Key L lP 1 H Callers List Key E EN 1 Press the Callers List key 2 Scroll to the entry you want to copy to the Directory List 3 Press Copy The entry is saved in the Directory List Saving from the Redial List 47 iP Phone UI You can save a name number and or label from the Redial List to the Directory List using the following procedure Use the following illustration as a reference Directory Key Redial List Key 1 Press the Redial List key 2 Scroll to the entry you want to copy to the Directory List 3 Press Copy The entry is saved in the Directory List 180 Model 67551 IP Phone User Guide Downloading the Directory List to Your PC You can download the Directory List to your PC via the Aastra Web UI The phone stores the directorylist csv file to your PC in comma separated value CSV format You can use any spreadsheet application to open the file for viewing The following is an example of a Directory List in a spreadsheet application Ef directoryList csy A B John 41373 Tim 41376 Carol 4443245 Tom 41356 The file displays the na
162. ices How do find the IP address of my phone Instructions on where to find the IP address of your phone can be found in this guide in the section Finding Your Phone s IP Address on page 23 Why does my phone display the No Service message The phone displays the No Service message if the SIP settings have not been set up correctly Contact your System Administrator for more information How do change my user password You can change the user password from the IP phone UI or the Aastra Web UI 47 iP Phone UI Press on the phone to enter the Options List Select User Password and press Enter Enter the current user password and press Enter Enter the new user password and press Enter A a a Re enter the new user password and press Enter A message Password Changed displays on the screen Model 67551 IP Phone User Guide 251 9 Aastra Web UI 1 Click on Operation gt User Password Status System Information Reset User Password Operation User Password Please enter the current and new passwords Phone Lock Softkeys and XML Programmable Keys New Password Keypad Speed Dial Password Confirm eecccccccccocecocs Directory Reset Basic Settings Save Settings Preferences Account Configuration Current Password eecccccvccscsooses 2 Inthe Current Password field enter the current user password Note By default the user name is user not ca
163. iguration Preferences General Park Call Pick Up Parked Call Suppress DTMF Playback Display DTMF Digits Call Waiting Play Call Waiting Tone Stuttered Dial Tone XML Beep Support Status Scroll Delay seconds Incoming Call Interrupts Dialing Switch UI Focus To Ringing Line Preferred line Preferred line Timeout seconds Goodbye Key Cancels Incoming Call UPnP Mapping Lines Message Waiting Indicator Line DND Key Mode Call Forward Key Mode Use LLDP ELIN Incoming Intercom Settings Auto Answer Microphone Mute Play Warning Tone Allow Barge In Group Paging RTP Settings Paging Listen Addresses Group Paging RTP Settings lt 5 M Enabled Enabled Enabled M Enabled M Enabled Enabled 5 Enabled M Enabled 1 M Enabled US All x Phone vf Account v M Enabled M Enabled M Enabled M Enabled V Enabled m 2 Inthe Paging Listen Addresses text box enter the multicast IP address es and port number on which the phone listens for incoming multicast RTP packets Enter the IP address in dotted decimal format for example 239 0 1 15 10000 239 0 1 20 15000 You can enter up to 5 listening multicast addresses If this field is blank the Paging Listening capability is disabled on the phone Notes 1 Recipient of a Paging call can set a global Do Not Disturb DND to ignore any incoming pages 2 For incoming Paging the phone u
164. igured on gt information The following paragraphs describe how to configure each function listed in the previous table 62 Model 67551 IP Phone User Guide State Based Softkeys Bottom Keys only On the 67551 bottom softkeys you can configure a specific state to display when a softkey is being used QDD QDD CID OT eta Softkeys a state based a C a C a C The following table describes the states available to configure for the softkeys State Description idle The phone is not being used connected The current line is in an active call or the call is on hold incoming The phone is ringing outgoing The user is dialing a number or the far end is ringing busy The current line is busy because the line is in use or the line is set as Do Not Disturb The following table identifies the applicable default states for each softkey type on the IP phone Softkey Type Default States None All states disabled Line idle connected incoming outgoing busy Speeddial idle connected incoming outgoing busy DND idle connected incoming outgoing busy BLF idle connected incoming outgoing busy BLF List idle connected incoming outgoing busy Auto Call Distribution ACD idle Directed Call Pickup DCP Group Call Pickup GCP idle connected incoming outgoing busy XML idle connected incom
165. ill accepts incoming calls the Incoming Call Interrupts Dialing parameter is ignored because the incoming call is automatically rejected for information on Incoming Call Interrupts Dialing see page 221 e the Missed Calls List does not get updated with details of calls e the Blind Transfer feature on the phone may not work if two calls are made to the phone at one time You can disable call waiting using the configuration files or the Aastra Web UI Enabling Disabling Call Waiting 9 Aastra Web UI Use the following procedure to enable or disable Call Waiting on the IP phone Note Call Waiting is enabled by default Model 67551 IP Phone User Guide 215 Additional Features 1 Click on Basic Settings gt Preferences gt General Status System Information Operation User Password Phone Lock Softkeys and XML Programmable Keys Keypad Speed Dial Directory Reset Basic Settings Preferences Account Configuration Preferences General Park Call Pick Up Parked Call Suppress DTMF Playback Display DTMF Digits Call Waiting Play Call Waiting Tone Stuttered Dial Tone XML Beep Support Status Scroll Delay seconds Incoming Call Interrupts Dialing Switch UI Focus To Ringing Line Preferred line Preferred line Timeout seconds Goodbye Key Cancels Incoming Call UPnP Mapping Lines Message Waiting Indicator Line DND Key Mode Call Forward Key Mode Use LLDP ELIN Enabl
166. in the Callers list La Indicates an incoming Call Waiting call La John Burns 2x indicates this caller has called twice The display shows 9054550055 the date and time of the last call from that caller Jun 8 2 41pm 2X You can view scroll and delete line items in the Callers List from the IP phone UI You can also directly dial from a displayed line item in the Callers List Model 67551 IP Phone User Guide 183 Accessing the Callers List L iP Phone UI Use the following procedure to access the Callers List Use the following illustration as a reference Callers List AL Key Handsfree Button __ pl 1 Press the Callers List key or Press the Services key if your System Administrator has configured the Services key to access the Callers List 2 Use the A keys to scroll through the line items in the Callers List Note To the left of a line item a 23 icon displays with the handset ON or OFF the receiver The ON receiver indicates the call came in as a missed call The OFF receiver indicates the call came in and was answered 3 To delete all entries in the Callers list press the Delete softkey at the Callers List header To delete a line item from the Callers List select the line item you want to delete and press the Delete softkey 4 To cancel a delete function press the Y or t
167. ing outgoing busy WebApps idle connected incoming outgoing busy Flash All states disabled Sprecode connected Park connected Model 67551 IP Phone User Guide 63 Softkey Type Default States Pickup idle outgoing Last Call Return idle connected incoming outgoing busy Call Forward idle connected incoming outgoing busy BLF Xfer idle connected incoming outgoing busy Speeddial Xfer idle connected incoming outgoing busy Speeddial Conf idle connected incoming outgoing busy Services idle connected incoming outgoing busy Directory idle connected incoming outgoing busy Callers List idle connected incoming outgoing busy Intercom idle connected incoming outgoing busy Phone Lock All states disabled Paging All states disabled Empty idle connected incoming outgoing busy In the Aastra Web UI the operational states for each softkey display enabled To disable a state you uncheck the box for that state Key Display Behavior On the 67551 IP Phone you can configure up to 20 functions on the softkeys If you have no softkeys configured on the IP Phone and you assign softkey functions to higher number keys in the Aastra Web UI the key functions automatically appear in the first available position on the LCD display For example if softkeys 1 through 20 are set to None and you set softkey 12 as the following Type speed
168. ing their number or answer an incoming call of a Party 3 Wait for Party 2 to answer When Party 2 answers you can consult with them before adding them to the conference 4 Press the Conf Key 5 Press the Line Key that has the active conference For example Line 1 and Line 2 both have active conferences Pressing Line 1 joins Party 1 and Party 2 to the conference on Line 1 Pressing Line 2 joins Party 1 and Party 2 to the conference on Line 2 6 Press the Conf Key again to join the Parties to the active conference Ending Calls L 1P Phone UI To end a call you first need to connect or reconnect to the call if not already connected for example if your caller is on hold Press or the line call appearance button of the active call to end the call If connected through the handset you can also place the handset back on hook to end the call Model 67551 IP Phone User Guide 171 Managing Calls The 67551 has several features that make it easier to manage calls and to keep track of your caller history as well as your business and personal contacts These features include e Directory List e Callers List e Call Forwarding e Missed Calls Indicator e Voicemail Directory List The Directory List is your personal phone book conveniently stored within your phone You can enter up to 200 entries into the 67551 Directory by adding them manually or by saving the number and name from other lists stored on
169. io option on the IP Phone allows you to set the audio mode for your IP phone It also allows you to set the volume level of the headset microphone You can set Audio on your IP phone using the IP Phone UI only Audio Mode The 67551 allows you to use a handset a headset or handsfree mode to handle incoming and outgoing calls The audio mode option provides different combinations of these three methods to provide maximum flexibility in handling calls There are four audio mode options you can set Audio Mode Option Description Speaker This is the default setting Calls can be made or received using the handset or handsfree speakerphone In handset audio mode pressing the button on the phone switches to handsfree speakerphone In Speaker audio mode lift the handset to switch to the handset Headset Choose this setting if you want to make or receive all calls using a handset or headset Calls can be switched from the handset to headset by pressing the 73 button on the phone To switch from the headset to the handset lift the handset Speaker Headset Incoming calls are sent to the handsfree speakerphone first when the button is pressed By pressing the button again you can switch back and forth between the handsfree speakerphone and the headset At anytime lifting the handset switches back to the handset from either the handsfree speakerphone or the headset Headset Speaker Incoming calls are sent to the headset first whe
170. is enabled the incoming call interrupts your dialing sequence and displays to the phone s LCD for you to answer You have a choice to ignore the incoming call If you choose to answer the incoming call you can answer the call finish the call and then hang up You can still go back to the original outgoing call and finish dialing out You can enable or disable this parameter in the Aastra Web Ul at the path Basic Settings gt Preferences gt General Notes 1 Ona 67551 you can press Ignore to ignore the call To answer the call you can press Answer lift the handset or press the Speaker Key 2 If you disable this field and the phone receives an incoming call while you are dialing an outgoing call you can pick up the call and perform transfer or conference as required Transfer Conference Call Behavior If you are dialing the phone to transfer or conference a call and your phone receives an incoming call your dialing is never interrupted regardless of whether the Incoming Call Interrupts Dialing is enabled or disabled For Transfer and Conference the incoming calls always go to an available line other than the one you are using for dialing and the incoming call s line LED blinks The LCD still displays your dialing screen Intercom Behavior If Incoming Call Interrupts Dialing is enabled and you are dialing an outgoing Intercom call the enabled interrupt setting takes precedence over an enabled All
171. ist 3 To dial a displayed entry from the Directory List pick up the handset press the handsfree key or press the Dial softkey 4 To exit the Directory List press the Quit softkey 182 Model 67551 IP Phone User Guide Callers List The Callers list is a stored log of your incoming calls The 67551 telephone stores information on up to 200 incoming calls in the Callers list Your telephone logs the number and name if available of the caller when they last called and the number of times they tried to reach you When the Callers list is full the oldest call records are deleted to accommodate the information of new callers If the telephone number of an incoming or outgoing call matches a number that you have programmed with a name in a programmable key or the Directory the Callers list display the name and number The display shows you how many callers have been added to the list since you last checked it Caller s List Screen Display Display Item Description 450 349 0438 Indicates you have returned the call from the Callers list N MAR 04 3 30pm 2x N indicates a new call XX New Callers When you re not on the telephone and not in the Callers list the display shows you how many callers have been added to the list since you last checked it Indicates an unanswered call in the Callers list ron i C Indicates an answered call in the Callers list in Indicates a Call Waiting call
172. ix number for example 123456 In the Line field select a line to apply to this key Valid values are 1 through 9 Expansion Module Keys 12 13 14 15 16 17 Select from Key 1 through Key 36 M6701 or Select from Key 1 through Key 60 M675i In the Type field select Speeddial to apply to the key M675i In the Label field enter a label to apply to this key In the Value field enter the phone number extension or speeddial prefix to apply to this key If you enter a speeddial prefix you must enter the character at the end of the prefix number for example 123456 In the Line field select a line to apply to this key Valid values are 1 through 9 Click to save your changes Creating Speeddial Key Using Keypad Speeddial in the Aastra Web UI 9 Aastra Web UI Click on Operation gt Keypad Speeddial Status System Information Keypad Speed Dial Operation User Password Phone Lock Softkeys and XML Programmable Keys Keypad Speed Dial Directory Reset Basic Settings Preferences Account Configuration Save Settings Select from Digit 1 through Digit 9 In the input box enter the phone number extension or speeddial prefix to apply to this Digit key If you enter a speeddial prefix you must enter the character at the end of the prefix number for example 123456 Click to save your changes 76 Model 67551 IP
173. jan Baku AZT BA Sarajevo EET BB Barbados AST BE Brussels CET BG Sofia EET BM Bermuda AST BO La Paz BOT BR Noronha FNT BR Belem BRT BR Fortaleza BRT BR Recife BRT BR Araguaina BRS BR Maceio BRT BR Sao Paulo BRS BR Cuiaba AMS BR Porto Velho AMT BR Boa Vista AMT BR Manaus AMT BR Eirunepe ACT BR Rio Branco ACT BS Nassau EST BY Minsk EET BZ Belize CST Model 67551 IP Phone User Guide A 2 Time Zone Name Time Zone Code CA Newfoundland NST CA Atlantic AST CA Eastern EST CA Saskatchewan EST CA Central CST CA Mountain MST CA Pacific PST CA Yukon PST CH Zurich CET CK Rarotonga CKS CL Santiago CLS CL Easter EAS CN China CST CO Bogota COS CR Costa Rica CST CU Havana CST CY Nicosia EES CZ Prague CET DE Berlin CET DK Copenhagen CET DM Dominica AST DO Santo Domingo AST EE Tallinn EET ES Madrid CET ES Canary WET Fl Helsinki EET FJ Fiji NZT FK Stanley FKS FO Faeroe WET FR Paris CET GB London GMT GB Belfast GMT GD Grenada AST GE Georgia Tbilisi GET GF Cayenne GFT Gl Gibraltar CET GP Guadeloupe AST GR Athens EET GS South Georgia GST GT Guatemala CST GU Guam CST GY Guyana GYT HK Hong Kong HKS HN Tegucigalpa CST HR Zagreb CET HT Port au Prince EST HU Budapest CET IE Dublin GMT IS Reykjavik GMT IT Rome CET JM Jamaica EST JP Tokyo JST Model 67551 IP Phone User Guide Time Zone Name Time Zone Code KY Cayman EST LC St L
174. key or expansion module key The following screen displays Enter Name I Enter Number Line 1 Save Backspace ABCP Cancel Note You can press the Cancel softkey at anytime during the speeddial programming to cancel and not save the speeddial information 5 Inthe Enter Name field enter a name to apply to the speeddial key Use the keypad keys to enter the name Continue to press the keypad keys to access the next letter for that key i e press 2 three times to access C Press B gt to move to the next space or wait for the cursor to automatically advance to the next position To insert a space between letters press B gt To backspace and erase a mistake press the Backspace softkey Model 67551 IP Phone User Guide 73 Note The phone automatically uses an uppercase letter for the first letter of each word and a lowercase letter for all subsequent letters in the word If necessary use the ABC 4 softkey to specify uppercase letters or lowercase letters when entering the name You can enter up to 16 letters in the Enter Name field Press the Y key to move to the next field 6 In the Enter Number field enter a number for the speeddial key using the keypad keys You can enter up to 16 numbers in the Enter Number field Enter Name John Smith Enter Number Cancel Note When in the Enter Number field the phone automatically switches to the numbers softkey Pres
175. ll telephone sets returned for warranty repairs Exclusions Aastra Telecom does not warrant its telephone sets to be compatible with the equipment of any particular telephone company This warranty does not extend to damage to products resulting from improper installation or operation alteration accident neglect abuse misuse fire or natural causes such as storms or floods after the telephone is in your possession Aastra Telecom shall not be liable for any incidental or consequential damages including but not limited to loss damage or expense directly or indirectly arising from the customers use of or inability to use this telephone either separately or in combination with other equipment This paragraph however shall not apply to consequential damages for injury to the person in the case of telephones used or bought for use primarily for personal family or household purposes This warranty sets forth the entire liability and obligations of Aastra Telecom with respect to breach of warranty and the warranties set forth or limited herein are the sole warranties and are in lieu of all other warranties expressed or implied including warranties or fitness for particular purpose and merchantability Warranty Repair Services Should the set fail during the warranty period In North America please call 1 800 574 1611 for further information Outside North America contact your sales representative for return instructions You will b
176. ller If you want to mute the intercom call you enable this feature If you want to unmute or hear the intercom call you disable this feature Microphone Mute is enabled by default Model 67551 IP Phone User Guide 231 Auto Answer Play Warning Tone The auto answer feature on the IP phone allows you to enable or disable automatic answering for an Intercom call If Auto Answer is enabled the phone automatically answers an incoming intercom call If Play Warning Tone is also enabled the phone plays a tone to alert you before answering the intercom call If Auto Answer is disabled the phone rejects the incoming intercom call and sends a busy signal to the caller Auto Answer and Play Warning Tone are enabled by default Note Your Administrator can set a time period delay before the phone automatically answers Contact your System Administrator for more information Allow Barge In You can configure whether or not the IP phone allows an incoming intercom call to interrupt an active call The Allow Barge In parameter controls this feature When you enable the this parameter which is the default value an incoming intercom call takes precedence over any active call by placing the active call on hold and automatically answering the intercom call When you disable this parameter and there is an active call the phone treats an incoming intercom call like a normal call and plays the call warning tone
177. loads the user profile IP Phone UI when Broadsoft CMS is Enabled When the Broadsoft CMS feature is enabled on the IP Phone the following screens display Login Screen Username Password Screen 471348471 Please Enter Tues Jan1 10 00am Username Password Backspace Cancel abc Submit 244 Model 67551 IP Phone User Guide Model M670i and M675i Expansion Modules The 67551 IP Phone offers optional M6701 and M6751 Expansion Modules that attach to the right side of the phone to provide additional softkeys Model M670i O EI 000000000000000000 000000000000000000 The M670i provides 18 softkeys in each column totaling 36 keys on the keypad Each key provides an LED for indicating call status The M670i provides a paper label for convenient key labeling Model M675i A a Sle PI E DteJc Ut O p SIG The M6751 provides 10 softkeys in each column totaling 20 keys on the keypad The M675i also provides 3 keys at the bottom left of the unit These keys represent Page 1 Page 2 and Page 3 of the LCD display The M675i has 20 keys available on each page totaling 60 softkeys Each key provide
178. ls Incoming Call UPNP Mapping Lines Message Waiting Indicator Line DND Key Mode Call Forward Key Mode Use LLDP ELIN M Enabled Enabled Enabled M Enabled M Enabled M Enabled 5 I Enabled M Enabled m3 0 M Enabled o 3 All y Account v Phone v M Enabled 2 Enable the Incoming Call Interrupts Dialing field by checking the check box Disable this field by unchecking the box Default is disabled 3 Click to save your settings 222 Model 67551 IP Phone User Guide Switch Ul Focus to Ringing Line You can configure a feature on the 67551 that controls the behavior of the phone when it receives an incoming call when it is already in a connected call When a call comes into the phone and the phone is already on a connected call the phone switches focus to the ringing line to enable the user to see who is calling them You can turn off this functionality so that the phone stays focused on the connected call You can do this using the Switch Focus to Ringing Line parameter in the Aastra Web UI Configuring Switch Focus to Ringing Line Using the Aastra Web UI 9 Aastra Web UI Use the following procedure to enable or disable the Switch Focus to Ringing Line using the Aastra Web UI Note Switch Focus to Ringing Line is enabled by default 1 Click on Basic Settings gt Preferences gt General Status System Information Preferences Operation Use
179. lti functional bottom softkeys e 6 Top Keys programmable hard keys up to 6 programmable functions the following illustration shows the default functions 6 Bottom Keys programmable state based softkeys up to 20 programmable functions Services CID D dC Intercom Directory CJ D dC None Callers List D dE None Programmable keys None c p aC None None I D UC None None D OT None hama a add state based configure up to an additional 36 softkeys on each M670i Expansion Module and up to 60 softkeys on each M6751 Expansion Module The 67551 IP Phone allows up to 3 expansion modules on each phone For more information about expansion modules see Model M670i and M675i Expansion Modules on page 245 Note If a M670i or M675i Expansion Module s is attached to the phone you can gt You can use the Aastra Web UI only to configure key functions 60 Model 67551 IP Phone User Guide The following table lists the functions you can set on the programmable keys and softkeys and provides a description for each function Key Function Description None Indicates no setting for the key Line Indicates the key is configured for line use Speeddial Indicates the key is configured for speeddial use You can also configure a prefix for a speeddial number Do Not Disturb Indicates the key is configured for do not disturb on the p
180. ly to this Directed Call Pickup key Softkeys Configuration Label Value amp E Vv a Y a a a a Y a a a Y a a a a Y tal tal tal tal tal tal tal el tal ta tel tal ta tal tal tal tal tal 1 1 IGE a a Vv 2333333333337 2333333 K AVAAAAAAAAARAAAAAAAAA K JAIA AA AAA AAAA AAAA XML Application URI XML Application Title BLF List URI Idle Connected Incoming Outgoing Busy Vv 2333333333331 Aa Y aaa aa In the Value field specify the extension you want to intercept when you press this softkey For example 2200 In the Line field select the line for which to apply the Directed Call Pickup configuration Valid values are 1 through 9 In the state fields check enable or uncheck disable the states you want to apply to this softkey Model 67551 IP Phone User Guide 95 sAdyYWOS pue sAdy 3 qeuuelbo1g SAdy aul Programmable Keys 8 Select from Key 1 through Key 6 9 Inthe Value field specify the extension you want to intercept when you press this softkey For example 2200 10 In the Line field select the line for which to apply the Directed Call Pickup configuration Valid values are e global e 1 through 9 Expansion Module Keys 11 Select from Key 1 through Key 36 M6701 or Select from Key 1 through
181. m Key on page 140 Missed Call Summary Subscription A feature on the IP phones allows missed calls that have been redirected by the server to be incremented in the missed calls indicator on the phone it was initially directed to This feature is called the Missed Call Summary Subscription and can be configured by your System Administrator For this feature to work you must configure voicemail on the phone that the call was initially directed to For example phones A B and C are connected to the server Your Administrator configures the server to direct calls coming into phone B which has voicemail configured to be forwarded to phone C When phone A calls phone B the server forwards the call to phone C With the Missed Call Summary Subscription enabled phone B receives notification from the server that the call was forwarded and the missed calls indicator is incremented on phone B See the illustration below Phone A Phone C Y lx A y a f B fowards call to C A calls B Phone B N 5 Ey 4 Missed calls indicator increments on phone B Note Voicemail must be configured on phone B Note Your System Administrator can configure the Missed Call Summary Subscription feature on a global or per line basis 238 Model 67551 IP Phone User Guide Customizable Callers List Key and Services Key The 67551 IP Phone currently has a Callers List key and a Services key Your System Administrator can specify a
182. m Tues Jan1 10 00am DND DND DND O In the above example Screenname1 Screenname2 and Screenname3 are three accounts configured on the phone Only Screennamel and 3 have DND ON Screenname 2 has DND OFF DND in Phone Mode Default 1 Press the DND key to toggle DND ON or OFF for all accounts on the phone Toggling to ON enables DND on all accounts on the phone Toggling to OFF disables DND on all accounts on the phone Use the RIGHT and LEFT arrow keys to scroll through each account Use the RIGHT and LEFT arrow keys to scroll through each account Services Services Services Dir Dir Dir Callers Callers Callers Es Screennamel L2 Screenname2 L3 Screenname3 DND On DND On DND On Tues Jan1 10 00am Tues Jan1 10 00am Tues Jan1 10 00am DND DND DND In the above example toggling Screenname to DND ON enabled DND for Screenname and 3 also Note Enabling DND in Phone mode toggles all accounts on the phone to DND ON 192 Model 67551 IP Phone User Guide DND in Custom Mode 1 Press the DND key on the phone The screen displays a list of the accounts on the phone and allows you to enable disable a specific account or all accounts Use the UP and DOWN arrow keys to scroll through the accounts Services Dir Callers DND 1 Screennamel Y Indicates 2 Screenname2 X D DND On 3 Screenname3 v Change Cancel Indicates All On DND Off All Off Done In the above exam
183. me phone number and line number for each Directory entry Note Your System Administrator can populate your IP phone Directory List with server directory files Contact your System Administrator for more details Model 67551 IP Phone User Guide 181 sile bulbeuep Download the Directory List Use the following procedure to download the Directory List to your PC using the Aastra Web UL 9 Aastra Web UI 1 Click on Operation gt Directory Status System Information Directory Operation User Password Files Available for Download Phone Lock Softkeys and XML Directory List Save As Programmable Keys E Keypad Speed Dial Callers List Save As Directory Reset Basic Settings Preferences Account Configuration 2 Inthe Directory List field click on gaye as A File Download message displays 3 Click OK 4 Enter the location on your computer where you want to download the Directory List and click SAVE The directorylist csv file downloads to your computer 5 Use a spreadsheet application to open and view the Directory List Accessing the Directory List Use the following procedures to access the Directory List L iP Phone UI 1 Press the Services key on the phone to display the Services menu and select Directory List or Press the Directory softkey default key is key 2 on the Top Keys 2 Use the Y and A keys to scroll through the line items in the Directory L
184. mes in your System Administrator can create Answer and Ignore keys that you can use to either answer the incoming call or ignore it John Smith An XML application can display here while a call is coming in Answer Ignore When the lt Ignore Answer line displays you can press the Right Arrow key Answer to answer the incoming call without disturbing the current XML application When you answer the call the lt q Ignore Answer line disappears from the LCD Pressing the Left Arrow key Ignore ignores the incoming call without disturbing the current XML application Contact your System Administrator for more information XML Softkey for Special Characters in XML Applications When using XML applications that require you to enter information such as Email addresses that require special symbols for example the symbol your System Administrator can create an XML softkey to access these symbols Pressing the symbol key in an XML application can display a single symbol or a list of symbols from which you can choose the symbol you need Contact your System Administrator for more information 240 Model 67551 IP Phone User Guide Playing a WAV File On Your Phone If enabled by your Administrator the 67551 IP Phone can play a WAV file A WAV file is an audio file format standard for storing an audio bit stream on a system in raw uncompressed format or compressed format to reduce the file size A WAV file i
185. n XML URI that creates a custom Callers List and Services application for your phone When you press the Callers List key or the Services key the phone accesses a custom XML URI Callers List or a custom XML URI Service These services replace the standard functions of the Callers List key and Services key Contact your System Administrator for more information Autodial Hotline and Warmline Your System Administrator can configure an autodial feature on your phone If autodial is enabled the phone automatically dials a preconfigured number whenever it is off hook Depending on the configuration specified by your Administrator the Autodial functions as either a hotline or as a warmline as follows e Hotline The IP phone immediately dials a preconfigured number when you lift the handset e Warmline The IP phone waits for a specified amount of time after you lift the handset before dialing a preconfigured number If you do not dial a number within the time allotted then the IP phone begins to dial the number The Autodial feature is available on a global or per line basis Contact your System Administrator for more information Notes 1 Any speeddial numbers that you configure on your IP phone are not affected by autodial settings 2 If Autodial is configured on your phone any lines that function as hotlines do not accept conference calls transferred calls and or intercom calls Centralized Conferencing The
186. n the 275 button is pressed By pressing the button again you can switch back and forth between the headset and the handsfree speakerphone At anytime lifting the handset switches back to the handset from either the headset or the handsfree speakerphone 34 Model 67551 IP Phone User Guide Headset Mic Volume The Headset Mic Volume option allows you to set the volume level for the headset microphone Setting Audio Mode and Headset Mic Volume 47 iP Phone UI Press on the phone to enter the Options List Select Preferences Select Set Audio Select Audio Mode ee NaS Set Audio FP 1 Audio Mode 2 Headset Mic Volume Select 5 Select the audio mode you want to use on your phone Default is Speaker Valid values are e Speaker Default Headset e Speaker Headset e Headset Speaker Audio Mode O Speaker O Headset O Speaker Headset O Headset Speaker Cancel Done 6 Press Done to save your setting Model 67551 IP Phone User Guide 35 7 Select Headset Mic Volume Set Audio 1 Audio Mode 2 Headset Mic Volume Select 8 Select the Low Medium or High volume level Default is Medium Headset Mic Volume O Low O Medium O High Cancel Done 9 Press Done to save your selection Model 67551 IP Phone User Guide Time and Date On the IP phones you can configure the following Time and date Time and date format
187. n the Username Password window enter your username and password and click Ex Note For a user the default user name is user and the password field is left blank The Network Status window displays for the IP phone you are accessing Status System Information Operation User Password Phone Lock Softkeys and XML Programmable Keys Keypad Speed Dial Directory Reset Basic Settings Preferences Account Configuration Network Status Attribute Link State Negotiation Speed Duplex MAC Address Hardware Information Attribute Platform Firmware Information Attribute Firmware Version Firmware Release Code Boot Version Date Time SIP Status Line LAN Port PC Port Up Down Auto Auto 100Mbps 10Mbps Full Half 00 08 5D 16 10 F4 Value 55i Revision 0 Value 2 3 0 83 SIP 1 1 0 1225 Jun 30 2008 23 57 25 SIP Account Status 9995551212WBproxy com 5060 9995551212 Bproxy com 5060 9995551212 Bproxy com 5060 Backup Registrar Used Registered Registered Registered This Network Status window is view only It displays the Network Status of your phone which includes the following e Link State Negotiation Speed and Duplex setting for the LAN and PC ports MAC Address Hardware Information Firmware Information SIP Account status 24 Model 67551 IP Phone User Guide SIP Account Status The IP Phones show the SIP registration status on the IP Phone s Network Stat
188. nd Screenname3 is configured on Line 3 Only your Administrator can create accounts for your phone Contact your Administrator for more information 6 Click to save your changes The changes takes affect immediately without a reboot Using DND Modes via the IP Phone UI After you add a DND key to your phone you can toggle the DND state using this key on the phone Use the following procedure to enable disable DND on the IP Phone 47 IP Phone UI The following procedures assume you have already configured a DND key AND assumes there are three accounts configured on the phone Notes 1 Ifthere isno DND key configured or if it is removed DND is disabled on the IP Phone 2 Ifthere is only one account configured on the phone then the mode setting is ignored and the phone behaves as if the mode was set to Phone 3 Using the Aastra Web UI if you change the DND key mode to phone all accounts synchronize to the current setting of Account 1 Model 67551 IP Phone User Guide 191 DND in Account Mode 1 With the account in focus on the IP Phone UI press the DND key to toggle DND ON or OFF for the account Use the RIGHT and LEFT arrow keys to scroll through each account 2 Use the RIGHT and LEFT arrow keys to scroll through each account Services Services Services Dir Dir Dir Callers Callers Callers L1 Screenname L2 Screenname2 E Screenname3 DND On DND On Tues Jan1 10 00am Tues Jan1 10 00a
189. nd Call Forward When the phone is in the Ringing state pressing the Speeddial Xfer key forwards the call to the predefined extension Model 67551 IP Phone User Guide 127 Line Keys Programmable Keys and Softkeys Configuring a Speeddial Xfer Key 9 Aastra Web Ul 1 Click on Operation gt Softkeys and XML or Click on Operation gt Programmable Keys or Click on Operation gt Expansion Module lt N gt Status System Information Softkeys Configuration Operation User Password Phone Lock Softkeys and XML Programmable Keys None Keypad Speed Dial Hana Directory Reset Basic Settings None Preferences Account Configuration Key Type Label Value Idle Connected Incoming Outgoing Busy Vv v v v Vv WebApps lt 1 Lal Lal a z a a z a q a a a a a a a a None a a a a a a a a a a None Le Lal Led Lal a a a a a None a a a a a None None xl a a a al None a a a a a None a a a a a None I a a a a a None a a a a a None a a a a a None a a a a a None al a a a a None a a a a a None a a a a a None a a a a a None 4 Lal a Lol Led bel Led Led del del ds dll a a a a a Led Led Led Led Led bed Lol Services XML Application URI XML Application Title BLF List URI
190. ndset When the audio mode option is set this key is used to switch between a headset and the handsfree speakerphone Mute key Mutes the microphone so that your caller cannot hear you the light indicator flashes when the microphone is on mute 9 8 000 Navigation keys Pressing the UP and DOWN arrow keys lets you view different status and text messages on the LCD display if there is more than 1 line of status text messages These buttons also let you scroll through menu selections such as the Options List Pressing the LEFT and RIGHT arrow keys lets you view the different line call appearances While in the Options List these keys allow you to exit or enter the current option When you are editing entries on the display pressing the LEFT arrow key erases the character on the left pressing the RIGHT arrow key sets the option Model 67551 IP Phone User Guide 13 Keys Key Description o cb cD oO oO Programmable keys 6 Top keys programmable hard keys up to 6 programmable functions By default keys 1 through 4 are assigned as Services Directory Callers List and Intercom respectively Keys 5 and 6 have no assigned functions All 6 keys are programmable and can be assigned to perform specific functions The following are the default functions for the programmable keys on the 6755i IP phone 1 a SERVICES Accesses enhanced features and services such as XML applications
191. ne The phone remains in this unavailable state until e you make yourself available again by pressing the Available softkey e an ACD timer expires set by your System Administrator You can also choose to manually change the phone status to unavailable by pressing the Unavailable softkey on the phone Note It is recommended you configure no more than a single ACD softkey programmable key or expansion module key per IP phone Model 67551 IP Phone User Guide 89 Line Keys Programmable Keys and Softkeys Configuring an Automatic Call Distribution ACD Key 9 Aastra Web Ul Use the following procedure to configure ACD on the 67551 IP Phone The procedure shows the softkey screens as an example 1 Click on Operation gt Softkeys and XML or Click on Operation gt Programmable Keys or Click on Operation gt Expansion Module lt N gt Status System Information Softkeys Configuration Operation User Password Key Type Label Value Idle Connected Incoming Outgoing Busy Phone Lock Softkeys and XML Webhors a M K M E E Programmable Keys None xl F r r 5 Keypad Speed Dial None r r r Directo Reset us None Vv VV F m Vv Basic Settings None F F m m ica Preferences Account Configuration None a a al a a None al a al a a lll al a a a al None a a a a a None None 4 Lal ta a a al al a None al al a
192. ne Keys Programmable Keys and Softkeys Services XML Application URI XML Application Title BLF List URI Softkeys 2 Select from Key 1 through Key 20 3 Inthe Type field select None 148 Model 67551 IP Phone User Guide Programmable Keys 4 Select from Key 1 through Key 6 5 Inthe Type field select None Expansion Module Keys 6 Select from Key 1 through Key 36 M670i or Select from Key 1 through Key 60 M6751 In the Type field select None Click to save your changes Model 67551 IP Phone User Guide 149 S 2MIOS pue s y sjqewweib01g Soy sur Line Keys Programmable Keys and Softkeys Empty Key You can set a softkey to force a blank entry on the IP phone display for a specific key You do this by setting the softkey to empty The keys are added in order from key 1 to key 20 after any hard coded keys have been added If a particular key is not defined it is ignored Configuring an Empty Key 9 Aastra Web Ul Use the following procedure to configure an Empty softkey on the 67551 phone 1 Click on Operation gt Softkeys and XML or Click on Operation gt Programmable Keys or Click on Operation gt Expansion Module lt N gt Status System Information Softkeys Configuration Operation User Password Phone Lock Softkeys and XML Programmable Keys None Keypad Speed Dial Directory Reset Basic Settings Preferences Account C
193. ng Indicator Line DND Key Mode Call Forward Key Mode Account v Use LLDP ELIN M Enabled 2 The Play Call Waiting Tone field is enabled by default To disable this field uncheck the box 3 Click to save your settings Model 67551 IP Phone User Guide 217 Stuttered Dial Tone You can enable or disable the playing of a stuttered dial tone when there is a message waiting on the IP phone You can configure this feature using the Aastra Web UI Configuring Stuttered Dial Tone 9 Aastra Web UI Use the following procedures to configure stuttered dial tone on the IP phone Note Stuttered Dial Tone is enabled by default 1 Click on Basic Settings gt Preferences gt General Status System Information Preferences Operation User Password General Phone Lock Softkeys and XML Programmable Keys Pick Up Parked Call Keypad Speed Dial Suppress DTMF Playback V Enabled Directory Display DTMF Digits I Enabled Reset Basic Settings Preferences Account Configuration Stuttered Dial Tone M Enabled XML Beep Support Y Enabled Park Call Call Waiting M Enabled Play Call Waiting Tone Y Enabled Status Scroll Delay seconds 5 Incoming Call Interrupts Dialing I Enabled Switch Ul Focus To Ringing Line V Enabled Preferred line 1 SA Preferred line Timeout seconds 0 Goodbye Key Cancels Incoming Call M Enabled UPnP Mapping Lines D y Message Waiting Indicator Line Al y DND
194. nge Cancel AllAccts Done Call Forward State Screen Services Dir Callers Call Forward Mode NoAns State P O Number 5551212 No Rings 1 Change Cancel AllAccts Done Services Dir Callers Call Forward Mode NoAns State Off Number 5551212 e No Rings 1 Backspace Cancel AllAccts Done Services Dir Callers Call Forward Mode NoAns State Off Number 5551212 Cancel AllAccts Done Change the State Change the Number Change the No Rings Forward Settings screen for a specific call forward mode to every account on the gt Note You can press the AllAccts key to copy the settings in the current Call gt phone Every account will have the same settings for that call forward mode 5 Press the CHANGE key in the CFWD State screen With the cursor in the State field toggle the state ON and OFF by pressing the CHANGE key 6 Use the DOWN arrow key to scroll to the Number field Enter a phone number to apply to the current state in focus When the phone is in the state you specified and a call comes into the phone it forwards the call to the number you specify Use the BACKSPACE key if required to delete characters Model 67551 IP Phone User Guide 201 7 Use the DOWN arrow key to scroll to the No Rings field Press the CHANGE key to select the number of rings to apply to the phone for call forwarding incoming calls V
195. not interfere with normal operations of the phone for example pressing the options menu when on a call does not affect the call e Ifthe phone is locked you must unlock the phone before accessing the Options Menu redirect feature After pressing the Options Key the phone displays a screen that allows you to unlock the phone before continuing e On the 6755i the redirection feature works after selecting the Services Menu To display the original Options Menu press and hold the Options key Contact your System Administrator for more information about this feature 242 Model 67551 IP Phone User Guide XML Applications and Off Hook Interaction If enabled by your Administrator the 67551 can be prevented from going into the off hook dialing state when the handset is off hook and the call ends This feature is disabled by default and must be enabled by your Administrator The disabled behavior is as follows You are in a call using the handset and the phone displays an XML application The far end terminates the call and a new XML application gets pushed pulled onto the display Since the handset is off hook and in idle mode the offhook idle timer starts When this timer expires the phone applies dial tone and moves to the off hook dialing state which then destroys the XML application that was being displayed Contact your System Administrator for more information about this feature XML Override for a Locked Phone The 6755
196. nswer Enables CFWD NoAns for an account and forwards incoming calls to a specified number if the call has not been answered for the specified number of rings or if the account has DND enabled the CFWD All settings take precedence over gt Note If CFWD All AND CFWD Busy AND CFWD NoAns are all enabled and gt CFWD Busy and CFWD NoAns You can also use the following keys if required e e All Off Disables all CFWD states for the current account in focus All On Enables all CFWD states for the current account in focus CopytoAll Key Copies the call forward phone number and state of the Call Forward mode All Busy No Answer in focus to every Call Forward mode of that account For example if you have the cursor pointing at the All state and it is enabled and has a call forward phone number configured pressing the CopytoAll Key enables the Busy state and the NoAns state and assigns the same phone number to both states Cancel Key Cancels any configuration you may have made without saving To cancel a configuration you must press this CANCEL key before pressing the DONE key 200 Model 67551 IP Phone User Guide 4 Forthe CFWD No Answer state press the CHANGE key for the mode you selected in step 2 This displays the Call Forward State screen In the following example the CFWD Al state is ON Services Dir Callers Call Forward Mode NoAns State gt On Number 5551212 No Rings 1 Cha
197. odule lt N gt Status System Information Softkeys Configuration Operation User Password Phone Lock 4 Softkeys and XML Programmable Keys 2 Keypad Speed Dial 3 Directory Reset a Basic Settings 5 None 6 7 8 9 3 Key Type Label Value Idle Connected Incoming Outgoing Busy v v yd M L webapps Lal Le None None a Y a Y a3 aa Aa F al al a a al None a a a a a Preferences Account Configuration None a a a a a Lat Lal Lol Le a a a a a None None a a a a al None a a a a a None al La te a a al a a None a al a a a None la None a a a a a None None None a al al a a al a a a a a a a a a lal Lol Lol Lol a a a a al None None a a a a al None a a a a a z zl M3 a zl z na z z None iT oP Vv a d F z Ra H xl M3 x Ra al z lel Lal None a a a a al Services XML Application URI XML Application Title BLF List URI Softkeys 2 Select from Key 1 through Key 20 3 Inthe Type field select Phone Lock from the list of options 142 Model 67551 IP Phone User Guide Programmable Keys 4 Select from Key 1 through Key 6 5 Inthe Type field select Phone Lock from the list of options Expansion Module Keys 6 Select from Key 1 through Key
198. one a a a a a None None a a a a a None Lal Led Led Lal None a a a a a None a a a a a None a xl a a a None al La te al a a a a None EN a a a a a None a a a a a None a a a a a None a al a a al El zl a zl a z zl E zl z El Jr Fre F FF F a 2 z Fa Fa zl xl Le la None Services XML Application URI XML Application Title BLF List URI S 2 xMIOS pue sAdy 3 qevuuelbo1g SAdy aul Model 67551 IP Phone User Guide 101 Softkeys 2 Select from Key 1 through Key 20 3 In the Type field select Services 4 Inthe Label field enter a label for the Services key 5 In the state fields check enable or uncheck disable the states you want to apply to this softkey 6 Inthe XML Application URI field enter an application URI s Note Contact your System Administrator for the appropriate value s to enter in the XML Application URI field 7 Inthe XML Application Title field enter the title of the service This title appears in the Services Menu after pressing the Services key If multiple XML applications are specified in the XML Application URI field a list of applications displays after pressing the Services key Programmable Keys 8 Select from Key 1 through Key 6 9 Inthe Type field s
199. one The following describes the key behavior for each DND mode Account DND key toggles the account in focus on the IP Phone UI to ON or OFF if DND enabled for that account e Phone default DND key toggles all accounts on the phone to ON or OFF e Custom DND key displays custom screens on the IP Phone UI User can select whether to enable disable DND per account enable DND on all accounts or disable DND on all accounts The following table describes the key and Message Waiting Indicator MWI LEDs when you enable DND on the IP Phone Key LED Behavior MWI LED Behavior for All Modes for All Modes DND key LED RED if current account in MWI LED ON if current account in focus has focus has DND ON DND ON DND key LED OFF when current account in MWI LED OFF if current account in focus has focus has DND disabled DND OFF Note If you make changes to the configuration for DND via the IP Phone UI you must refresh the Aastra Web UI screen to see the changes Configuring DND The following describes configuring DND on your phone To configure a DND key see the section Do not Disturb DND Key on page 81 Note If there is no DND key configured or if it is removed DND is disabled on the IP Phone Model 67551 IP Phone User Guide 189 Configuring DND Using the Aastra Web UI 9 Aastra Web UI Use the following procedure to configure DND using the Aastra Web UI
200. onfiguration Key Type Label Value Idle Connected Incoming Outgoing Busy Vv v v v Vv WebApps F Vv Vv Vv al la la a a a a a al al a a al None a a a a a a a al a a a a a a a a a al al a a aa a a a a a a al a A a A a Y a a a YA al lal del lel lal Lol del Lol Led Lol al a a al a a a a a a a a a a Lal Lal Lol Lol a a a a a qq al a 63 a a a a a a a a a al zl _ a z El E sl E z zl None y rT A 4 j E M E xl El zl Ra al z Services XML Application URI XML Application Title BLF List URI Softkeys 2 Select from Key 1 through Key 20 3 Inthe Type field select Empty 4 Inthe state fields check enable or uncheck disable the states you want to apply to this softkey 150 Model 67551 IP Phone User Guide Programmable Keys 5 Select from Key 1 through Key 6 6 Inthe Type field select Empty Expansion Module Keys 7 Select from Key 1 through Key 36 M670i or Select from Key 1 through Key 60 M6751 In the Type field select Empty Click to save your changes Model 67551 IP Phone User Guide 151 S 2MIOS pue s y sjqewweib01g Soy sur Line Keys Programmable Keys and Softkeys Deleting a Key 9 Aastra Web UI Use th
201. onfiguration Values on page 114 4 Click to save your changes Model 67551 IP Phone User Guide 115 Park Pickup Key Configuration The programmable method of configuration creates park and pickup keys that you can configure on the 67551 phone You can set a key as Park or Pickup and then e specify a customized label to display on the Phone UI e specify a value e specify which line to use e specify the state of the park and or pickup keys On the IP phone UI the Park Pickup feature displays the following When a call comes in and you pickup the handset the custom label that you configured for the Park key displays on the Phone UI e After the call is parked the label that you configured for the Pickup key displays on other phones in the network You can then press the Pickup key followed by the applicable value to pickup the call on another phone in your network You can configure a Park and Pickup programmable configuration using the Aastra Web UI Key Configuration Using the Aastra Web Ul On the 67551 you configure a Park and or Pickup key at Operation gt Softkeys and XML You enter a key label and value for a specific line on the phone The default state of the Park configuration is connected The default state of the Pickup configuration is idle outgoing Note Applicable values depend on the server in your network Asterisk BroadWorks Sylantro ININ PBX See the table Park Pickup Call
202. oop KiS ossodes ros ESS p Isos soro Esra 160 Answering an Incoming Call siinsesse eisioes in o isa 160 Sending an Incoming Call to Voicemail ooooooncccnoccnocacinccconacona nono nonnnccononnn nono conocio cono cnnn conc 161 Handling Cally ina A E asooo Seis isese e 162 As 0 8 A E NE 162 Tratan Call dsd 164 Conferencing Calls isin hate phate diva eui bate e a aaa a 166 E ding CANS a e E 171 Maa Ca A EE EAE 172 A a a a a e e eae 172 Call E O T EEA 183 Account Configuration DND and Call Forwarding oooooccnnnccnococonoconononnnonnnocnonanccon coco nocnnos 188 Mis s d Calls Indicator EA II EOE ease Monee ae 209 O aa 210 Additional FEA iia 211 DIAL Code ira rr a 211 Suppress DTMF Playback RA AA E AAA AAA 211 Display DTME DI a 213 Enable Disable Call Waring Il A AAA A NE 215 Play Call Wating Tone a do a 217 St ttered Dial Tone ai is 218 XME Beep Support siansa o a aas 219 Status SOPOT DI EN AAA e EE EA A E EEA 220 Incoming Call Interrupts Dialing 0 a da id it 221 Switch UI Focus to Ringing Eme toa 223 Preferred Line and Preferred Line Timeout iii A di 224 Goodbye Key Cancels Incoming Calls cia di 226 UPnP Mapping Lines for remote phones oooooonoccciocccooccnonoconanonnnonnc cono nono cono nononocnnn cono nconncns 228 Message Waiting Indicators II N O 230 vil Table of Contents e A A aes 231 Using Redial Key for Last Number Redial oooooonnconicccicccnoccconncconoconcconccconocono nono nonn coco nocnnos 234
203. or the incoming call e Press for handsfree or headset operation e Lift the handset for handset operation Note The audio mode setting you have selected in the options list under Headset Settings determines if the call goes to handsfree or headset operation For more information see the section Customizing Your Phone on page 27 If the phone is already connected to a call pressing the line call appearance button for the new incoming call automatically places the connected call on hold and answers the new call To reconnect to a party press the line call appearance button for that call If you cannot answer the call the caller goes to voicemail if voicemail has been configured for your extension gt Note The button can be used to cancel the call pickup procedure LTJ 160 Model 67551 IP Phone User Guide Sending an Incoming Call to Voicemail You can send an incoming call directly to voicemail without answering the call To do this press without picking up the handset If you re already on the phone your incoming call should go directly to voicemail Your phone screen displays a voicemail icon Y along with the number of waiting messages if you have unheard messages example M x4 Model 67551 IP Phone User Guide 161 Handling Calls When you are connected to a call you can use the softkeys or hard keys on the phone to place a call on hold transfer a call or conference Placing a
204. ow Barge In setting The incoming call interrupts your dialing on an outgoing intercom call On an incoming intercom call the enabled Allow Barge In and Auto Answer occurs while you are dialing to transfer or conference the call However the incoming call goes to an available idle line and the LED blinks while you are dialing the second half of the conference or transfer If Incoming Call Interrupts Dialing is disabled an incoming intercom goes to an available idle line and the LED blinks for that line The phone answers the call under all conditions Model 67551 IP Phone User Guide 221 Configuring Incoming Call Interrupts Dialing 9 Aastra Web UI Use the following procedures to configure Incoming Call Interrupts Dialing on the IP Phone Note Incoming Call Interrupts Dialing is disabled by default 1 Click on Basic Settings gt Preferences gt General Status System Information Operation User Password Phone Lock Softkeys and XML Programmable Keys Keypad Speed Dial Directory Reset Basic Settings Preferences Account Configuration Preferences General Park Call Pick Up Parked Call Suppress DTMF Playback Display DTMF Digits Call Waiting Play Call Waiting Tone Stuttered Dial Tone XML Beep Support Status Scroll Delay seconds Incoming Call Interrupts Dialing Switch Ul Focus To Ringing Line Preferred line Preferred line Timeout seconds Goodbye Key Cance
205. owing procedure to transfer a call to another extension Use the following illustration as a reference Transfer Key when handset is lifted To transfer a call to another extension 1 Connect to Party 1 if not already connected Party 1 is the party you want to transfer 2 Press the Transfer key You should hear a dial tone as a second line opens up 3 Press a line call appearance button followed by the extension number or the outside number to Party 2 This is the Party for which you want to transfer Party 1 4 To complete a blind transfer press the Transfer Key again before the receiving end answers To complete a consultive transfer remain on the line to speak with the Party 2 before pressing the Transfer Key again to transfer Party 1 to Party 2 To cancel the transfer select Cancel on the display screen or press TS Model 67551 IP Phone User Guide 165 Conferencing Calls The 67551 IP phone offers two methods of conferencing e Local conferencing default method e Centralized conferencing for Sylantro and Broadsoft Servers Administrator must enable this method When you lift the handset on the phone the Conference key displays on the bottom set of softkeys by default Use this key to create conference calls John Smith Screen that displays when handset is lifted Local Conferencing The 67551 phone supports up to
206. pad Speeddial Status System Information Keypad Speed Dial Operation User Password Phone Lock Softkeys and XML Programmable Keys Keypad Speed Dial Directory Reset Basic Settings Preferences Account Configuration Key 1 2 3 4 5 6 7 8 9 Save Settings 2 Select from Digit 1 through Digit 9 3 Inthe input box edit the phone number extension or speeddial prefix for this Digit key If you enter a speeddial prefix you must enter the character at the end of the prefix number for example 123456 4 Click to save your changes 80 Model 67551 IP Phone User Guide Do not Disturb DND Key The IP phones have a feature you can enable called Do not Disturb DND The DND function allows you to turn do not disturb ON and OFF Note You can configure DND using the Aastra Web UI only If DND is ON callers calling into the phone hear a busy signal or a message depending on how your System Administrator set up the configuration server The second line on the screen of the IP phone shows when DND is set If the phone shares a line with other phones only the phone that has DND configured is affected You can set DND on the keys using the Aastra Web UI only DND is not configurable from the IP phone UI Configuring a DND Key 9 Aastra Web UI Use the following procedure to set a key to function as Do Not Disturb The procedure shows the softkey screens as an example
207. phone 44 last call return softkeys for 120 LCR key 120 Line key 66 line setting a softkey for 68 LLDP ELIN 237 lock unlock the phone 55 254 M M670i 245 M6751 245 making calls 153 managing calls 172 Model 67551 IP Phone User Guide message waiting indicator configuring 230 microphone mute for intercom 231 microphone volume headset 35 missed call summary subscription 238 missed calls indicator accessing and clearing 209 overview 209 multiple line call appearances 59 N network disconnected 7 no service 251 None key 148 O on hold calls 162 options setting via the phone UI 15 setting via the Web UI 18 P Paging key 144 paging softkeys for 144 park and pickup configuring 116 using on phone 119 Park and Pickup keys 113 park static configuration 113 park pickup configuring a static configuration 115 password resetting user s 53 phone lock 55 Phone Lock key 142 pickup static configuration 113 playing a WAV file 241 plugging in the phone 4 preferred line 224 preferred line timeout 224 programmable keys 60 R redial 158 Model 67551 IP Phone User Guide Index restarting the phone 54 ring tone sets 28 ring tones 27 RTP paging group 235 S Services key 133 services key customizable 239 softkeys 60 answer softkey for XML 240 ignore sofkey for XML 240 special character softkey for XML 240 state based 63 speaker mode 34 speaker headset mode 34 Speeddial creating using func
208. ple Screennamel and 3 have DND ON as indicated by a check mark Y Screenname2 has DND off as indicated by an X The ALL ON and ALL OFF softkeys allow you to enable or disable DND on all accounts respectively 2 You use the CHANGE key to enable or disable DND for a specific account selected 3 Press DONE to save the change Call Forward Account Based Configuration Call Forward CFWD on the IP phone allows incoming calls to be forwarded to another destination On the 67551 you can set Call Forward CFWD on the phone side for a specific account or for all accounts on the phone You can set a CFWD mode using the Aastra Web Ul at the path Basic Settings gt Preferences gt General gt Call Forward Key Mode Account default Phone and Custom CFWD performs according to the mode you set You can configure CFWD using the Aastra Web Ul at the path Basic Settings gt Account Configuration OR you can configure CFWD using the IP Phone Ul at the path Options gt Call Forward Using the Aastra Web UI at the path Operation gt Softkeys and XML or Operation gt Programmable Keys you can also configure a CFWD key for the phone or for an expansion module to use as a shortcut for accessing the CFWD menu on the phone Model 67551 IP Phone User Guide 193 The following describes the behavior for each CFWD mode Account default The account mode allows you to configure CFWD on a per account basis Pressing a configured CFWD key appli
209. r Line DND Key Mode Call Forward Key Mode Use LLDP ELIN Enabled Enabled M Enabled M Enabled Enabled M Enabled s T Enabled M Enabled a 0 M Enabled O Sa All y Phone y Account v M Enabled 228 Model 67551 IP Phone User Guide 2 The UPnP Mapping Lines field is set to 0 by default If required change the setting to a specific line by selecting a line from the list Valid values are 0 through 10 The line you select is the line that your remote phone uses to perform Universal Plug and Play on the network you are connecting to 3 Click to save your settings Model 67551 IP Phone User Guide 229 Message Waiting Indicator You can configure the Message Waiting Indicator MWI to illuminate for a specific line or for all lines For example if you configure the MWI LED on line 3 only the LED illuminates if a voice mail is pending on line 3 If you configure the MWI LED for all lines the LED illuminates if a voice mail is pending on any line on the phone lines through 9 You configure the MWI indicator using the Aastra Web UI Configuring Message Waiting Indicator 9 Aastra Web UI Use the following procedure to configure the message waiting indicator on a specific line or on all lines on the IP phone Note Message Waiting Indicator Line parameter is set to ALL lines by default 1 Click on Basic Settings gt Preferences gt Gene
210. r Password General Phone Lock Softkeys and XML Programmable Keys Pick Up Parked Call Keypad Speed Dial Suppress DTMF Playback Enabled Directory Display DTMF Digits I Enabled Reset Park Call Call Waiting V Enabled Basic Settings Preferences Account Configuration Stuttered Dial Tone Y Enabled XML Beep Support M Enabled Play Call Waiting Tone Y Enabled Status Scroll Delay seconds 5 Incoming Call Interrupts Dialing Enabled Switch Ul Focus To Ringing Line Enabled Preferred line 1 x Preferred line Timeout seconds 0 Goodbye Key Cancels Incoming Call Enabled UPnP Mapping Lines 0 y Message Waiting Indicator Line Ally DND Key Mode Phone y Call Forward Key Mode Account v Use LLDP ELIN M Enabled 2 The Switch Focus to Ringing Line field is enabled by default To disable this field uncheck the box 3 Click to save your settings Model 67551 IP Phone User Guide 223 Preferred Line and Preferred Line Timeout The 67551 has a feature called preferred line and preferred line timeout If you enable the preferred line parameter on your phone after a call ends incoming or outgoing the display switches back to the preferred line Next time you go off hook to make another call you pickup on the preferred line You can enable the preferred line parameter using the Aastra Web Ul at the location Basic Settings gt Preferences gt General You can also set a preferred
211. r the account in focus CFWD key LED OFF if any CFWD mode is disabled MWILED ON if current account in focus has CFWD ALL enabled MWILED OFF if CFWD All is disabled Note If you make changes to the configuration for CFWD via the IP Phone UI you must refresh the Aastra Web UI screen to see the changes Configuring CFWD Using the Aastra Web UI 9 Aastra Web UI Use the following procedure to configure CFWD using the Aastra Web UI Call Forward menus if desired You can also access the Call Forward menu from the IP Phone UI at the path Options gt Call Forward gt Note Optional You can configure a Call Forward key on your phone to access the 1 optional Click on Operation gt Softkeys and XML or Click on Operation gt Programmable Keys or Click on Operation gt Expansion Module Status System Information Softkeys Configuration Operation User Password Phone Lock Softkeys and XML Programmable Keys Keypad Speed Dial Directory Reset Basic Settings Preferences Account Configuration Type Label Value Idle Connected Incoming Outgoing Busy Call Foard J v Vv Vv a Vv z g None None aa 4 aH a None None None ax oo NM oO mM Bw HN oe aaa 4 aaa a lt l a A I AAR xa a 3 xl DAHAAARAAR Ae eee a al da a 9 a XA a None None Md None al aa a A 4 Aa xl a aaa a
212. ral Status System Information Preferences Operation User Password General Phone Lock Softkeys and XML Programmable Keys Pick Up Parked Call Keypad Speed Dial Suppress DTMF Playback M Enabled Directory Display DTMF Digits Enabled Reset Basic Settings y Preferences Play Call Waiting Tone Y Enabled Account Configuration Stuttered Dial Tone V Enabled XML Beep Support Y Enabled Park Call Call Waiting V Enabled Status Scroll Delay seconds 5 Incoming Call Interrupts Dialing I Enabled Switch Ul Focus To Ringing Line W Enabled Preferred line 1 Zi Preferred line Timeout seconds 0 Goodbye Key Cancels Incoming Call M Enabled UPnP Mapping Lines 0 y Message Waiting Indicator Line All y DND Key Mode Phone v Call Forward Key Made Account v Use LLDP ELIN M Enabled 2 The Message Waiting Indicator Line field is set to ALL lines by default If required change the setting to a specific line by selecting a line from the list Valid values are All and lines 1 through 9 3 Click to save your settings 230 Model 67551 IP Phone User Guide Incoming Intercom Call Features Incoming Intercom By default the IP phone allows incoming intercom calls to be automatically answered without having to set up an Icom key on your phone The phone automatically plays a warning tone when it receives an incoming intercom call It also mutes the microphone If the intercom call comes into
213. rator Guide is intended for the System Administrator and can be downloaded from www aastratelecom com Model 67551 IP Phone User Guide 1 Introduction This 67551 IP telephone has all the features of a regular business phone allowing you to make and receive calls transfer conference and more The 67551 IP telephone provides communications over an IP Network using the SIP IP telephony protocol Phone Features 8 line graphical LCD screen 144 x 75 pixels with white backlight 12 programmable keys 6 Top keys Programmable hard keys 6 Bottom keys Programmable state based softkeys Press and hold speeddial key configuration feature 4 call appearance lines with LEDs Supports up to 9 call lines Full duplex speakerphone for handsfree calls Headset support modular connector Built in two port 10 100 Ethernet switch lets you share a connection with your computer Inline power support based on 802 3af standard which eliminates power adapters AC power adapter included Enhanced busy lamp fields Set paging Availability of feature dependant on your phone system or service provider Requirements The 67551 IP Phone requires the following environment SIP based IP PBX system or network installed and running with a SIP account created for the 67551 IP phone Access to a Trivial File Transfer Protocol TFTP File Transfer Protocol FTP Hypertext Transfer Protocol HTTP server or Hyper Text Transfer Protocol
214. red on your phone For more information on your system s star codes please refer to the documentation for the voicemail system you are using Screen Display After Picking Up the Handset When you pickup the handset the screen displays as follows John Smith This screen displays the following keys located on the bottom left of the screen e Dial Conf Conference e Xfer Transfer These keys are static and cannot be changed A More softkey also displays at the bottom right of the screen if you have configured softkeys 10 Model 67551 IP Phone User Guide For example in the illustration below the 67551 has several bottom softkeys configured on the idle screen A More key displays for you to view additional softkeys on another screen Also if you pick up the handset a More displays for you to view additional softkeys You can press the More softkey to toggle between the first and second screens to display all configured softkeys John Smith L1 John Smith John Smith Sat Jan 1 12 18am Idle Screen After Handset Pickup After Pressing More Note The bottom set of 6 softkeys map to the current state based configurable softkeys Model 67551 IP Phone User Guide 11 IP Phone Keys and Key Descriptions The following sections describe the various 67551 phone key functions and how they help you make and manage your calls and caller information 2 z e ei oq Lo be O
215. rent number of rings for each account If you use the Aastra Web UI to change the Call Forward Key Mode to Phone all accounts synchronize to Account 1 Click to save your changes The changes takes affect immediately without a reboot 198 Model 67551 IP Phone User Guide Using CFWD via the IP Phone Ul Once CFWD is enabled on your phone you can access and change the configuration using the IP Phone UI or the Aastra Web UI You can access the CFWD menus by pressing a pre configured Call Forward key or by selecting Options gt Call Forward from the IP Phone UI The following procedure assumes you have already configured a CFWD key AND assumes there are three accounts configured on the phone Notes 1 Ifthere is no CFWD key configured on the phone or it is removed you can still enable CFWD via the IP Phone UI at the path Options gt Call Forward 2 Ifthere is only one account configured on the phone then the mode setting is ignored and the phone behaves as if the mode was set to Phone 3 Using the Aastra Web UI if you change the CFWD key mode to Phone all accounts synchronize to the current setting of Account 1 CFWD in Account Mode 1 Use the RIGHT and LEFT arrow keys to scroll through each account Services Services Services Dir Dir Dir Callers Callers Callers L1 Screenname1 L2 Screenname2 L3 Screenname3 CFWD All CFWD Busy Tues Jan1 10 00am Tues Jan1 10 00am Tues Jan1 10 00am Call
216. ressed initiates an outgoing multicast RTP session This is called Group Paging on the IP phones You can also specify group paging RTP addresses that the phone listens for when receiving RTP streams You can specify up to 5 listening multicast addresses at the path Basic Settings gt Preferences gt Group Paging RTP Settings For more information about Group Paging and how it works and to specify multicast addresses see Group RTP Paging receives RTP streams on page 235 Configuring a Paging Key 9 Aastra Web UI 1 Click on Operation gt Softkeys and XML or Click on Operation gt Programmable Keys or Click on Operation gt Expansion Module lt N gt Status yenen lieet Softkeys Configuration Operation User Password Phone Lock Softkeys and XML Programmable Keys Keypad Speed Dial Directory Reset Basic Settings Preferences Account Configuration Key Type Label Value i Idle Connected Incoming Outgoing Busy Vv Vv v v La WebApps a a a a Y a aa 4 a A a a aa a a a A a a a a a a a a Y a a al a a a a a a a a aa 71 a a q 3 a a a 3 Vv Vv Vv a aa 4 a 190 4 aa a Al a Line Keys Programmable Keys and Softkeys a Y aa 4 aa 4 aa aa 4 a A a A aa al a a qq qq IIT a a Le Lel Led del bel Lol del Lol Led bel Lol Led bel Led dol bel bed dol hol bol
217. rmation about installing M6701 and M675i modules on your phone see the Aastra 6755i SIP IP Phone Installation Guide Press and Hold to Create a Speeddial Key You can press and hold an expansion module key to create a speeddial key and configure it the same way you configure a speeddial key on the phone For a procedure on creating a speeddial key see Press and Hold to Create a Speeddial applicable to programmable keys softkeys keypad keys expansion module keys on page 71 Model 67551 IP Phone User Guide 249 Troubleshooting Solutions Why is my display blank Ensure that power is being provided to your phone If your network does not provide inline power over Ethernet you can obtain an additional accessory the Aastra PoE Power over Ethernet inline power supply to provide power over Ethernet locally to your phone See the section Connecting to the Network and to Power in the Aastra 67551 Installation Guide for details Why is my speakerphone not working If you press the button and the speaker light flashes and you do not hear dial tone through the speaker phone the Set Audio option in the phone s Options list has been set up for headset use Press a second time and if the light goes out the phone has been set up to be used only with a headset or handset If the light stays on steady and you hear dial tone the phone has been set up so that you can alternate between the speakerphone and the headset by pressing
218. rogrammable Keys Allows you to configure up to 6 top programmable keys By default Keys 1 through 4 are programmed as Services Directory Callers List and Intercom respectively You can configure any of the six keys with the functions identified in the list below Available Functions for Softkeys and Programmable Keys none e pickup e line e Last Call Return lcr speeddial Call Forward e do not disturb DND BLF Xfer Busy Lamp Field Speeddial Xfer BLF BLF List e Speeddial Conf e Auto Call Distribution Directory ACD e Directed Call Pickup Callers List e Extensible Markup e Intercom Language XML WebApps Services e flash Phone Lock sprecode Paging e park Empty Expansion Module Allows you to configure an additional 36 softkeys with a M670i Expansion Module or an additional 60 softkeys with a M675i Expansion Module if it is attached to the phone This option displays on the side menu of the Aastra Web UI only if an Expansion Module is attached Not all functions in the table above apply to the Expansion Modules Directory Allows you to copy the Callers List and Directory List from your IP phone to your PC Reset Allows you to restart the IP phone when required 20 Model 67551 IP Phone User Guide Headings Descriptions Park Call e Pickup Parked Call Suppress DTMF Playback Display DTMF Digits Call Waiting Play Call Waiting Tone Stutter
219. roll down to Set Audio and press Select Press Y to scroll down to Headset Mic Volume and press Select Press Y to scroll down to headset mic volume and press Select Use Y to scroll down the list to select your desired volume Press Enter to save the setting Press Done to save changes and exit 2 SAN AAA E If you do not wish to save changes press Cancel to return to the previous screen Note By default the volume for the headset microphone is set to medium To Make and Receive Calls Using a Headset L iP Phone UI 1 Ensure that you have selected a headset audio mode by accessing the Options list under option Preferences gt Set Audio gt Audio Mode on the IP Phone 2 Plug the headset into the jack Press the 773 key to obtain a dial tone or to answer an incoming call Depending on the audio mode selected from the options menu a dial tone or an incoming call is received on either the headset or the handsfree speakerphone 4 Press the key to end the call Model 67551 IP Phone User Guide 155 Using Intercom On the 67551 you can use the Icom key to automatically connect with a remote extension By default the Icom key is configured as Key 4 on the top set of keys AAA A eee pee Intercom g m Using the Icom Key 7 1P Phone UI 1 Press the Icom key 2 Enter the extension number of the
220. rough Key 20 3 Inthe Type field select BLF Xfer 4 Inthe Label field enter a label for the BLF Xfer key 5 panaan Idle Connected Incoming Outgoing Busy Vv La v v Vv ANVWAAAAAAT AAA AAAAaAAAS AVAMVAAAAAAAATAAAAAAAA AVAAAAAAAAAAAAAAAAA AVAAMAAAAAAAAAAAAAAAA 3 i aaaaaaaaaaaaaaaaaaA Inthe Value field enter the monitored extension or the extension to transfer calls to for example 35 6 Inthe Line field select the line for which you want to use the key functionality Valid values are e global e 1 through 9 7 Inthe state fields check enable or uncheck disable the states you want to apply to this softkey Model 67551 IP Phone User Guide 125 S 2 xmIOS pue sAdy 3 qevuuelbo1g Soy aul Programmable Keys 8 Select from Key 1 through Key 6 9 Inthe Type field select BLF Xfer 10 In the Value field enter the monitored extension or the extension to transfer calls to for example 35 11 In the Line field select the line for which you want to use the key functionality Valid values are e global e 1 through 9 Expansion Module Keys 12 Select from Key 1 through Key 36 M6701 Select from Key 1 through Key 60 M6751 13 In the Type field select BLF Xfer 14 M6751 In the Label field enter a label for the BLF Xfer key 15 In the Value field enter the monitored extension or the extension to tr
221. s 15 Use the DOWN arrow key to scroll to the No Rings field Press the CHANGE key to select the number of rings to apply to the phone for call forwarding incoming calls Valid values are 1 to 20 Default is 1 When the phone receives an incoming call and call forward is configured on the phone the phone rings the number of times you specify in the No Rings screen and then forwards the call 16 Press DONE in the CFWD State Screen to save all changes 204 Model 67551 IP Phone User Guide 17 Press DONE in the CFWD Mode Screen to save all changes Note In Phone mode the configuration applies to all the accounts on the phone CFWD in Custom Mode 1 Use the RIGHT and LEFT arrow keys to scroll through each account Services Services Dir Dir Callers Callers Services Dir Callers Li Screenname1 CFWD All Tues Jan1 10 00am Screenname3 L2 Screenname2 L3 CFWD Busy Tues Jan1 10 00am Tues Jan1 10 00am Call Fwd Call Fwd Call Fwd In the above example Screennamel Screenname2 and Screenname3 are three accounts configured on the phone Screennamel has CFWD Al enabled Screenname2 has CFWD Busy enabled and Screenname3 has CFWD disabled as indicated by no message displayed 2 With the account in focus on the IP Phone UI press the Call Forward key The Call Forward Account screen displays which lists all the accounts on the phone Use the UP and DOWN
222. s 20 21 22 23 24 25 26 27 28 29 Select from Key 1 through Key 36 M6701 or Select from Key 1 through Key 60 M6751 In the Type field select Park M675i In the Label field enter a label for the Park key In the Value field enter the appropriate value based on the server in your network In the Line field select a line for which to apply the Park configuration Select another key to configure for Picking up a call M675i In the Label field enter a label for the Pickup key In the Value field enter the appropriate value based on the server in your network In the Line field select a line for which to apply the Pickup configuration Click to save your changes 118 Model 67551 IP Phone User Guide Using the Park Call Pickup Parked Call Feature Use the following procedure on the IP phones to park a call and pick up a parked call Park a Call 1 While on a live call press the Park key 2 Perform the following for your specific server For Asterisk Server Server announces the extension number where the call has been parked Once the call is parked press the Goodbye gt key to complete parking For BroadWorks Server After you hear the greeting from the CallPark server enter the extension where you want to park the call For Sylantro Server Enter the extension number where you want to park the call followed by
223. s an LED for indicating call status The M675i provides an LCD for displaying key labels Reference For more information about using the M6751 with your phone see Using the Expansion Modules on page 247 Model 67551 IP Phone User Guide 245 The Expansion Module keys support the following functions none line speeddial donot disturb DND e Busy Lamp Field BLF BLF List Auto Call Distribution ACD e Directed Call Pickup e Extensible Markup Language XML WebApps e flash sprecode park You can configure the keys using the Aastra Web UI at the path Operation gt Expansion Module lt N gt when an Expansion Module is attached to the 67551 IP Phone Reference For more information about configuring the expansion module keys with these functions see the pickup Last Call Return ler Call Forward BLF Xfer Speeddial Xfer Speeddial Conf Directory Callers List Intercom Services Phone Lock Paging Empty Softkeys and Programmable Keys on page 60 246 Model 67551 IP Phone User Guide Using the Expansion Modules M670i Expansion Module After configuring the softkeys on the M670i Expansion Module you can record the name of the softkey on the paper labels provided with the Expansion Module Press the softkey you want to use when applicable Softkeys O
224. s display as shown in the following image E1 John Smith Sat Jan 1 12 18am Icons next to the softkeys on the phone s display indicate the status for that line or call The following table provides a description for each icon Softkey Line Call Appearance Lights Idle Solid There is no call activity for the line call appearance softkey A call is connected to your phone on this line call appearance softkey Connected Solid The equivalent on a line call appearance hard key is a solid green light A call is ringing at your phone on this line call i appearance softkey Ringing Flashing The equivalent on a line call appearance hard key is a fast flashing green light A call is on hold on your phone on this line call appearance softkey On Hold Flashing The equivalent on a line call appearance hard key is a slow flashing green light Depending on how the phone has been configured the maximum number of total line call appearances that can be configured is 9 4 line call appearance hard keys plus 5 softkeys or programmable keys If all line call appearances have been set up between two different numbers a total of 8 lines can be configured 66 Model 67551 IP Phone User Guide This means that when all line call appearances are in use 1 call is connected while the rest are on hold No further outgoing or incoming calls can be made until one of the line call appearances becomes available In active states such a
225. s ringing conference connected etc all softkeys disappear except softkeys that have been set up as line call appearances and any context dependent softkeys required for the active state such as the Drop softkey in the connected state Typically context dependent softkeys appear in the top left position and all line call appearance softkeys appear in the remaining positions Note In some situations such as during a conference call the line call appearance softkeys may overwrite some of the context dependent softkeys In this case instead of the Previous and Next softkeys up or down icons A and Y appear on the display By using the A and Y navigation keys you can access the same functionality as the Previous and Hext softkeys You use the Aastra Web UI to set a programmable key or softkey as a line Model 67551 IP Phone User Guide 67 Line Keys Programmable Keys and Softkeys Configuring a Line Key You can set a key as an additional line on the 67551 The key acts as a line that behaves the same as a hard line key For more information about the behavior of line keys see Multiple Line and Call Appearances on page 59 You use the Aastra Web UI to set a key as a line 9 Aastra Web UI Use the following procedure to set a key to function as a line The procedure shows the softkey screens as an example 1 Click on Operation gt Softkeys and XML or Click on Operation gt Programmable Keys or Cli
226. s streamed to the phone using the HTTP protocol The WAV feature supports the following e Streaming of the WAV file to allow it to be locally played e Allows you to abort the audio streaming by pressing the Goodbye key on the phone Supports the HTTP file download protocol e Supports the aLaw and uLaw codecs e Plays the WAV file only if the phone is idle e WAV audio file starts only when 4 seconds of the audio data or the complete file has been accumulated e Follows the standard phone behavior of speaker head set hand set IP Phone UI Screen During WAV Streaming The 67551 screen displays the following during WAV streaming Streaming 2 To abort the WAV streaming press any of the following e Goodbye key Drop softkey You can also place the handset if in use on hook Using the Keypad During Active XML Applications If enabled by your Administrator the 67551 IP Phone can allow you to continue using your keypad keys during active XML applications on your phone This feature is applicable only when your phone is in the connected state By default the phone suppresses dialpad events when an XML object is in focus so your Administrators must enable the keypad to be used during active XML applications Contact your System Administrator for more information Model 67551 IP Phone User Guide 241 Key Redirection Conference Transfer Redial Intercom Keys and Voicemail Option If enabled by your Administrator
227. s the Y key to move to the next field 7 Inthe Line field select a line to apply to the speeddial key Enter Name John Smith Enter Number 555 6789 Line 1 Save Backspace Change 123 gt Cancel This is the line that the phone opens to dial the number after you press the speeddial key By default the phone uses Line 1 for the speeddial key If you want to use a different line press the Change key or press the key to select another line 8 Press the Save softkey to save the speeddial information to the speeddial key you selected Note To delete or remove a speeddial configuration from the phone you can press the Remove key 74 Model 67551 IP Phone User Guide Creating a Speeddial Key Using the Sofkeys Programmable Keys or Expansion Module Keys 9 Aastra Web UI Use the following procedure to set a key to function as a speeddial The procedure shows the softkey screens as an example 1 Click on Operation gt Softkeys and XML or Click on Operation gt Programmable Keys or Click on Operation gt Expansion Module lt N gt Status System Information Operation User Password Phone Lock Softkeys and XML Programmable Keys Keypad Speed Dial Directory Reset Basic Settings Preferences Account Configuration Softkeys Select from Key 1 through Key 20 2 3 4 5 Softkeys Configuration Key Type WebApps Label Value None
228. se sensitive and the password field is left blank If you have forgotten your password contact your System Administrator for assistance 3 Inthe New Password field enter the new user password 4 Inthe Password Confirm field enter the new user password again 5 Click to save your changes For information about changing your password see User Password on page 51 Why does my phone display Bad Encrypted Config The IP phone displays Bad Encrypted Config because encrypted configuration files are enabled but the decryption process has failed Report this error to your System Administrator 252 Model 67551 IP Phone User Guide How do restart the IP phone L iP Phone UI Powe oS press the lt key to cancel Press the button on the phone to enter the Option List Press the Y key to scroll to the Restart Phone option Note Your phone is out of service temporarily during the restart and downloading process 9 Aastra Web Ul 1 Click on Operation gt Reset Status System Information Reset Operation User Password Phone Phone Lock Softkeys and XML Programmable Keys Restart Phone Keypad Speed Dial Directory Reset Basic Settings Preferences Account Configuration 2 Click raea 3 Click OK at the confirmation prompt Use the Y key to scroll down the list of options to Phone Status and press the p gt key to select Press the p gt key to confirm an
229. select a line for which to apply this key Valid values are e global e 1 through 9 Expansion Module Keys 11 Select from Key 1 through Key 36 M6701 or Select from Key 1 through Key 60 M675i 12 In the Value field enter the phone number or extension you want to monitor 13 M675i In the Label field enter a label to apply to this key 14 In the Line field select a line for which to apply this key Valid values are e global e 1 through 9 15 Click to save your changes Model 67551 IP Phone User Guide 85 BLF List Key For use with the BroadSoft Broadworks Rel 13 or higher platform only The BLF List feature on the IP phones is specifically designed to support the BroadSoft Broadworks Rel 13 Busy Lamp Field feature This feature allows the IP phone to subscribe to a list of monitored users defined through the BroadWorks web portal enabled on the BroadWorks Server Contact your System Note Your System Administrator must have BLF List Administrator for more information In addition to monitoring the idle and busy state the BLF List feature also supports the ringing state When the monitored user is idle there is a small telephone icon shown with the handset on hook When the monitored user is on an active call a small telephone icon is shown with the handset off hook Note You can use a BLF List configured key to dial out Example A receptionist has a 675
230. ses the Intercom configuration settings The incoming Page is dependant on the Allow Barge In parameter setting and the Idling On Call state 3 Click to save your settings 236 Model 67551 IP Phone User Guide Use LLDP ELIN The 67551 IP Phone supports Link Layer Discovery Protocol for Media Endpoint Devices LLDP MED and Explicit Congestion Notification ECN Emergency Location Identification Number ELIN LLDP ELIN allows the phone to use the location information sent by the switch as a caller ID for making emergency calls Note If the phone receives location information in ECN ELIN format 10 to 25 numeric string the phone replaces the caller ID SIP header with the ECN ELIN value and the SIP URI does not change The phone determines if this is an emergency number by checking the emergency dial plan configured on the phone You can enable or disable the LLDP ELIN on the IP Phones using the Aastra Web UI For more information about LLDP MED and LLDP ELIN contact your System Administrator Configuring LLDP ELIN 9 Aastra Web UI Use the following procedure to enable or disable LLDP ELIN using the Aastra Web UI 1 Click on Basic Settings gt Preferences gt General Status System Information Operation User Password Phone Lock Softkeys and XML Programmable Keys Keypad Speed Dial Directory Reset Basic Settings Preferences Account Configuration 2 The Use LLDP EL
231. sing the ACD Feature on your IP Phone The ACD feature allows you to login to a phone queue in order to receive distributed calls on your IP phone To login to a phone queue you must preconfigure an ACD softkey programmable key or expansion module key on your IP Phone as described in the previous procedure Your Administrator sets up the queue that you access when you press the ACD Key Contact your System Administrator for more information When you press the ACD Key the phone prompts you to enter a User ID and Password to login into the queue Once logged in you can make your phone available or unavailable to take calls by pressing the Available Unavailable Key y The server monitors your IP phone status When you set the IP phone to available the server begins distributing calls to your phone When you set the IP phone to unavailable the server temporarily stops distributing calls to your phone The LED for the ACD Key shows the current status of your phone Model 67551 IP Phone User Guide 91 ACD LED Table This LED changes when you log into the phone queue and are available to take calls The LED changes again when you are busy with an active call The table below shows the status of the LED as they may appear on your IP phone Phone Status Logged In Model and Available Status Unavailable Logged Out 6755i Solid Red LED Blinking Red LED No LED af icon Blinking f icon fA icon
232. softkey screen as an example 1 Click on Operation gt Softkeys and XML or Click on Operation gt Programmable Keys or Click on Operation gt Expansion Module lt N gt Status ECN Softkeys Configuration Operation User Password Phone Lock Softkeys and XML Programmable Keys None Keypad Speed Dial Directory Reset Basic Settings None Preferences Account Configuration Key Type Label Value i Idle Connected Incoming Outgoing Busy La v v v La webapps a a al a a a a a a a None a a a a a None a a a a a a a a a a None a a a a a None Y Lol Ley Led Let bel Led Ll a a a a a None a a a a a None a a a a a None a a a a a None Let Led Led Lal None a a a a a None a a a a a None a a a a a a a a a a a a a a a a a a a a z a zi zl a z zl Fa z 3 a Vv K K F zl a a z a zl z Led Led Lol Lo bed bed Lal a a a a a XML Application URI XML Application Title BLF List URI Softkeys 2 Select from Key 1 through Key 20 3 Inthe Type field select XML 4 Inthe Label field enter a label to apply to this key 5 Inthe Value field enter a URI s to apply to this key Note Contact your System Administrator for the appropriate value s to enter in the Value field
233. start Phone 3 When the prompt Are you sure you wish to restart the phone appears press the Restart softkey If you do not wish to restart your phone press Cancel Note Your phone is out of service temporarily during the restart and downloading process 9 Aastra Web Ul 1 Click on Operation gt Reset Status System Information Reset Operation User Password Phone Phone Lock A Restart Phone Restart Programmable Keys Keypad Speed Dial Directory Reset Basic Settings Preferences Account Configuration 2 Click npea 3 Click OK at the confirmation prompt 54 Model 67551 IP Phone User Guide Phone Lock You can lock your phone to prevent the phone from being used or configured You can lock the phone using any of the following e At the path Options gt Phone Lock on the IP Phone UI At the path Operations gt Phone Lock on the Aastra Web UI e Ataconfigured key on the phone For more information about configuring a Lock Unlock key on your phone see Paging Key Sends the RTP Stream on page 144 In the Aastra Web UI the Operation gt Phone Lock path also allows you to perform the following e Reset a user password Clicking on the Reset button in the Reset User Password field displays a screen that allows you to enter and save a new user password Set an emergency dial plan An emergency dial plan can be 911 999 112 110 or all of the above The default emer
234. t Callers List Voicemail or any other XML applications set up by your System Administrator Directory Key 2 on programmable keys by default Indicates the key is configured to access the Directory List Callers List Key 3 on programmable keys by default Indicates the key is configured to access the Callers List Intercom Key 4 on programmable keys by default Indicates the key is configured to be used for intercom calls Phone Lock Paging Indicates the key is configured as a phone lock key allowing you to press this key to lock unlock the phone Indicates the key is configured as a Paging key When pressed the phone can send Real Time Transport Protocol RTP streams from a pre configured multicast address without involving SIP signaling You can also receive RTP streams from pre configured multicast addresses can specify up to 5 addresses using the Paging Listen Addresses at the path Basic Settings gt Preferences gt Group Paging RTP Settings in the Aastra Web UI For more information about setting this parameter see Group RTP Paging receives RTP streams on page 235 Empty Indicates the key has no function assigned Keys can also be set up to quickly to access features such as Call Return 69 or Voicemail your PBX in order to work on your phone See your System Administrator for more Note Quick access features like Call Return and Voicemail must first be conf
235. t Softkeys and XML or Click on Operation gt Programmable Keys or Click on Operation gt Expansion Module lt N gt Status SEN Softkeys Configuration Operation User Password Phone Lock Softkeys and XML Programmable Keys None Keypad Speed Dial None Directory Reset Basic Settings None Preferences Account Configuration Key Type Label Value i Idle Connected Incoming Outgoing Busy Vv Vv v v La WebApps Lal Lal al al a a al a a a a a a A a A a None a a a a al al al a a al None None a a a a al a a al al a None al al a a al None a A al al a None None al a a a al None al a a a al None a a a a a None None a a a a a a al a None a a a q a a a None a a a a a None None Line Keys Programmable Keys and Softkeys al al al al a eel a a a a a ted tel tel tel ted tal ta tel tal tel 1 tal tel o ta ta 1 al al al 2 al None Services XML Application URI XML Application Title BLF List URI 122 Model 67551 IP Phone User Guide Softkeys 2 Select from Key 1 through Key 20 3 Inthe Type field select Call Forward 4 In the state fields check enable or uncheck disable the states you want to apply to this softkey Programmable Keys 5 Select from Key 1 through Key
236. t Tables Key Uppercase Characters Lowercase Characters 0 0 0 1 1 5 _ amp 1 5 _ amp 2 ABC2 abc2 3 DEF3 def3 4 GHI4 ghi4 5 JKL5 jkl5 6 MNO6 mno6 7 PQRS7 pqrs7 8 TUV8 tuv8 9 WXYZ9 wxyz9 dl lt SPACE gt lt SPACE gt Key Uppercase Characters Lowercase Characters 0 0 0 1 1 _ amp 1 _ amp 2 ABC2AACAA E abc2aacaaee 3 DEF3EEEE def3 e 4 GHI4ii ghi4ii 5 JKL5 jkl5 6 MNO6NOOO0O mno6 7 PQRS7 pqrs7 8 TUV8UUUU tuv8 9 WXYZ9 wxyz9 id lt SPACE gt lt SPACE gt 46 Model 67551 IP Phone User Guide Spanish Key Uppercase Characters Lowercase Characters 0 0 0 1 Val 1 3 _ 8 2 ABC2AAG abc2aac 3 DEF3EE def3 4 GHI4II ghi4ii 5 JKL5 jkl5 6 MNO6NOO mno6 7 PQRS7 pqrs7 8 TUV8UU tuv8 i 9 WXYZ9 wxyz9 ig lt SPACE gt lt SPACE gt NO German Key Uppercase Characters Lowercase Characters 0 0 0 1 1 5 _ amp 1 5 _ amp 2 ABC2AA abc2aa 3 DEF3E def3 4 GHI4 ghi4 5 JKL5 jkl5 6 MNO60 mno66 7 PQRS7R pars7R 8 TUV8U tuv8 9 WXYZ9 wxyz9 f lt SPACE gt lt SPACE gt Model 67551 IP Phone User Guide 47 Italian Key Uppercase
237. t a call from this list and are connected to the call When you configure a GCP softkey you specify the ring group for example extensions 2200 2210 that you want to monitor for incoming calls When an incoming call is received on any of these extensions the Operator presses the GCP softkey and is connected to the call If multiple incoming calls are received simultaneously the Operator press the GCP softkey selects an extension from a list and presses the Pickup softkey to answer the call Note Your System Administrator must configure the extension range for the Group Call Pickup feature Contact your System Administrator for more information 94 Model 67551 IP Phone User Guide Configuring Directed Call Pickup DCP Key for Sylantro Servers 9 Aastra Web UI Use the following procedure to configure Directed Call Pickup on the 6755i IP Phone The procedure shows the softkey screens as an example 1 Click on Operation gt Softkeys and XML or Click on Operation gt Programmable Keys or Click on Operation gt Expansion Module lt N gt Status System Information Operation User Password Phone Lock Softkeys and XML Programmable Keys Keypad Speed Dial Directory Reset Basic Settings Preferences Account Configuration Softkeys Select from Key 1 through Key 20 In the Type field select Directed Call Pickup 2 3 4 5 In the Label field enter a label to app
238. tact your System Administrator 14 Click to save your changes 112 Model 67551 IP Phone User Guide Park Pickup Keys The IP phone has a park and pickup call feature that allows you to park a call and pickup a call when required The IP phones support the Park Pickup feature on the Asterisk BroadWorks Sylantro and ININ PBX servers There are two ways a user can configure this feature e Using a static configuration Using a programmable configuration using keys redundancy Aastra Telecom recommends you configure either a static configuration Note The IP phone accepts both methods of configuration However to avoid gt or a programmable configuration The following paragraphs describe the park and pickup methods of configuration on the IP phones Park Pickup Static Configuration You can configure a static configuration for parking and picking up a call using the Aastra Web UI at Basic Settings gt Preferences gt General Status System Information Preferences Operation User Password General posne ari Park Call Softkeys and XML Programmable Keys Pick Up Parked Call Keypad Speed Dial Suppress DTMF Playback V Enabled Directory Display DTMF Digits Enabled Reset Call Waitin Vv Basic Settings a j m Erabled Preferences Play Call Waiting Tone Y Enabled Account Configuration Stuttered Dial Tone M Enabled XML Beep Support M Enabled Status Scroll Delay seconds 5 Incoming Call Interrup
239. tate All Busy and or No Answer for each account independently or all accounts On the 67551 you can set all accounts to All On All Off or copy the configuration for the account in focus to all other accounts using a CopytoAll softkey Note If there is only one account configured on the phone then the mode setting is ignored and the phone behaves as if the mode was set to Phone 12 Click to save your changes The changes takes affect immediately without a reboot 13 Click on Basic Settings gt Account Configuration Status System Information Account Configuration Operation User Password Phone Lock Account DND Call Forward State Softkeys and XML 1 Screenname1 All Programmable Keys Keypad Speed Dial Directory No Answer Reset Basic Settings 2 Screenename2 All Preferences Account Configuration Busy No Answer Busy 3 Screenname3 All Busy No Answer Save Settings The illustration above shows 3 accounts configured on the phone Accounts must be set up by your System Administrator 14 For each account enable the CFWD state by placing a check mark in one or more of the following State fields e All Busy No Answer The All option forwards all incoming calls for this account to the specified phone number regardless of the state of the phone The phone can be in the Busy or No Answer states or can be in the idle sta
240. te The phone still forwards all calls to the specified number The Busy option call forwards incoming calls only if the account is in the busy state The calls are forwarded to the specified phone number Model 67551 IP Phone User Guide 197 The No Answer option call forwards incoming calls only if the account rings but is not answered in the defined number of rings The call gets forwarded to the specified number Note You can use the Busy and No Answer states together using different gt forwarding phone numbers If these states are enabled for an account the AI state is disabled and the phone is in the busy state when a call comes in the phone can forward the call to the specified phone number for example voicemail If there is no answer on the phone after the specified number of rings the phone can forward the call to a different specified number such as a cell phone number 15 For each account in the Number field enter the phone number for which you want the incoming calls to forward to if the phone is in the specified state Ifusing the Account mode or Custom mode you can enter different phone numbers for each account Notes 1 Ifyou selected Account mode in step 5 you can enable disable each account or all accounts as applicable You can enter different phone number for each enabled state Ifyou selected Custom mode you can enable disable
241. the Line field select the line for which to apply the Directed Call Pickup configuration Valid values are e global e 1 through 9 15 Click to save your changes Using Directed Call Pickup Group Call Pickup Use the following procedure for the DCP GCP feature on your phone 47 IP Phone UI Note Before using the DCP GCP feature on your phone you must first configure the DCP or GCP Key You must identify the extension s or phone number s you want to monitor when configuring the key See the previous procedures to configure a DCP or GCP Key Using Directed Call Pickup DCP 1 When the monitored extension receives a call press the DCP Key to pick up the call If the monitored extension receives multiple incoming calls simultaneously the phone displays a list of incoming calls 2 Use the A and Y keys to scroll through the list to select an extension 3 Press the Pickup Key for the extension you select The call is answered 98 Model 67551 IP Phone User Guide Using Group Call Pickup GCP 1 Ifany of the monitored group of extensions receives a call press the GCP Key The call is answered If the monitored group of extensions receives multiple incoming calls simultaneously the phone displays a list of incoming calls 2 Use the A and Y keys to scroll through the list to select an extension 3 Press the Pickup Key for the extension you select The call is answered HN Services Dir
242. the CFWD Mode screen to save all changes Press DONE in the CFWD Account screen to save all changes 208 Model 67551 IP Phone User Guide Missed Calls Indicator The IP phone has a missed calls indicator that increments the number of missed calls to the phone This feature is accessible from the IP phone UI only The number of calls that have not been answered increment on the phone s idle screen as lt number gt New Calls As the number of unanswered calls increment the phone numbers associated with the calls are stored in the Callers List The user can access the Callers List and clear the call from the list Once the user accesses the Callers List the lt number gt New Calls on the idle screen is cleared Accessing and Clearing Missed Calls 47 iP Phone UI Use the following procedure to access and clear missed calls from the Callers List Once you display the Callers List the lt number gt New Calls indicator clears Use the following illustration as a reference Services Key Callers List Key 1 Press Callers List key on the phone or Press the Services key and select Callers List from the menu 2 Usethe w Aa keys to scroll through the line items in the Callers List to find the line items that have the 2 icon with the receiver ON These are the missed calls to the phone 3 To clear a line it
243. tion keys 75 creating using Keypad Speeddial 76 creating using Speed Dial Edit 73 editing 79 speeddial assigning as softkey or programmable key 70 creating from Keypad Speeddial in Web UI 76 prefix 70 Speeddial key 70 press and hold 71 speeddial keys editing 77 speeddial Xfer 127 Speeddial Xfer key 127 Sprecode key 111 sprecode setting key for 111 star codes 211 starting up the phone 4 status scroll delay 220 switch UI focus to ringing line 223 T time and date 37 time and date format 37 transfering calls blind 164 transfering calls consultative 164 Index 3 Index troubleshooting solutions 250 changing user password 251 display blank 250 finding IP address 251 handset not working 250 locking unlocking phone 254 no dial tone 250 no ring 250 no speakerphone 250 phone displays Bad Encrypted Config 252 phone displays No Service 251 restarting the phone 253 using services 251 VM message light not working 250 U UPnP mapping lines 228 user password 51 V voicemail 161 210 W W W arning tone for Intercom 232 arranty limited 257 Web UL using 18 WebApps key 107 X X X X X X X ML application title 100 ML application URI 100 ML beep support 219 ML features 241 243 ML key 100 ML services accessing 105 Index 4 Model 67551 IP Phone User Guide Aastra Telecom will not accept liability for any damages and or long distance charges which result from unauthoriz
244. tra Web UI 1 Click on Basic Settings gt Preferences gt Ring Tones Status System Information Preferences Operation User Password Phone Lock Softkeys and XML Programmable Keys Keypad Speed Dial Line 1 Directory Line 2 Reset Ring Tones Tone Set Global Ring Tone Line 3 Line 4 Basic Settings Preferences Account Configuration Line 5 Line 6 Line 7 Line 8 Line 9 For global configuration 2 Inthe Ring Tones section select a country from the Tone Set field Valid values are Australia Europe France Germany Italy UK Mexico and US Default is US 3 Select a value from the Global Ring Tone field Note See the Ring Tones Table on page 27 for valid values For per line configuration 4 Inthe Ring Tone section select a line for which you want to set ring tone 5 Selecta value from the LineN field Note See the Ring Tones Table on page 27 for valid values 6 Click to save your settings Model 67551 IP Phone User Guide 29 Contrast Level The Contrast Level option on the IP phone allows you to set the amount of light that illuminates the LCD display Use this option to set the preference of contrast level You can set the contrast level using the IP Phone UI only Setting Contrast Level L iP Phone UI Press on the phone to enter the Options List Select Preferences Select Display Soe of Select Contrast Level Display k 1 Contrast
245. ts Dialing I Enabled Switch Ul Focus To Ringing Line V Enabled Preferred line Preferred line Timeout seconds Goodbye Key Cancels Incoming Call UPnP Mapping Lines Message Waiting Indicator Line DND Key Mode Call Forward Key Mode Account v Use LLDP ELIN IV Enabled By entering the appropriate value in the Park Call and Pickup Parked Call fields you tell the phone where to park a live call and where to pickup the parked call Model 67551 IP Phone User Guide 113 On the IP phone UI the static configuration method displays the following When a call comes in and you pickup the handset the default label of Park displays on the Phone UI e After pressing the Park key to park the call the default label of Pickup displays on the phone UI The values you enter in the Aastra Web UI for the Park Pickup call feature are dependant on your type of server The following table provides the values you enter for the Park Call and Pickup Parked Call fields in the Aastra Web UI Park Pickup Call Server Configuration Values Server Park Values Pickup Values Asterisk 700 700 Sylantro 98 99 BroadWorks 68 88 ININ PBX callpark pickup Leave value fields blank to disable the park and pickup feature 114 Model 67551 IP Phone User Guide Configuring Park Pickup using Static Configuration Use the following procedure to configur
246. tus System Information Operation User Password Phone Lock Softkeys and XML Programmable Keys Keypad Speed Dial Directory Reset Basic Settings Preferences Account Configuration Phone Lock Lock or unlock the phone Emergency Dial Plan 911199911121110 Lock the phone Lock Reset User Password Reset Save Settings 2 Inthe Reset User Password field click Reset The following screen displays Status System Information Operation User Password Phone Lock Softkeys and XML Programmable Keys Keypad Speed Dial Directory Reset Basic Settings Preferences Account Configuration Ann a Q Reset User Password Please enter the current and new passwords Current Password New Password Password Confirm Save Settings In the Current Password field leave this blank In the New Password field enter a new password In the Password Confirm field re enter your new user password Click to save your settings Model 67551 IP Phone User Guide 53 Restarting your phone You may want to restart your phone to check for updates on the server You may occasionally need to restart your phone to set changes or updates to your phone or network settings You may also need to restart your phone if you have been asked to do so by your System Administrator or should you experience any unexpected behavior 47 IP Phone UI 1 Press the button on the phone to enter the Options List 2 Select Re
247. u can use to add entries in the Directory List Name Number Line 1 Y more Save Backspace abc gt gt Cancel Screen 1 Label A more Office Save Backspace Label abc gt Cancel Screen 2 174 Model 67551 IP Phone User Guide Adding Names Numbers Labels 47 iP Phone UI On Screen 1 e You can add names using the abe softkey You can add numbers up to 7 numbers per name using the numbers on the phone s keypad e Use the Backspace softkey when required e Use the Save softkey when you are finished adding the name and number s e You can exit from Screen 1 at any time without saving by pressing the Cancel softkey Note Use the Y and A keys to toggle between Screen 1 and Screen 2 On Screen 2 e You can add a label or URI using the abe softkey Or you can populate the Label field with a pre defined label Office Home Cell Pager by pressing the Label softkey Use the Backspace softkey when required e Use the Save softkey when you are finished adding the Label You can exit from Screen 2 at any time without saving by pressing the Cancel softkey Editing Entries in the Directory List 47 iP Phone UI On Screen 1 when the cursor is in the Line field softkey 5 displays a Change softkey The following example illustrates a Directory entry for Steve Smith with a phone number and an Office label Since the cursor is in th
248. u must configure the lines with the applicable phone number Reference For more information on Centralized Conferencing see Centralized Conferencing on page 239 or contact your System Administrator 168 Model 67551 IP Phone User Guide Using Centralized Conferencing L iP Phone UI Note When Centralized Conferencing is enabled on your phone local gt conferencing or three way conferencing works as indicated in the previous section Using Local Conferencing on page 167 Joining two active calls in a conference also works as indicated in the previous section Joining Two Active Calls in a Single Conference on page 168 Use the following procedure to create a conference call using centralized conferencing Use the following illustration as a reference Conference key when handset is lifted Setting Up a Conference and Adding Multiple Parties for Sylantro and Broadsoft Servers Note You can have an unlimited number of parties in a conference dependent on the limitations of the server 1 When you begin a conference you are the first party in the conference Party 1 Pickup the handset or press the Speakerphone Key A line opens up 2 Call Party 2 by dialing their number or answer an incoming call of a Party 3 Wait for Party 2 to answer When Party 2 answers
249. ucia AST Ll Vaduz CET LT Vilnius EET LU Luxembourg CET LV Riga EET MC Monaco CET MD Chisinau EET MK Skopje CET MQ Martinique AST MS Montserrat AST MT Malta CET MU Mauritius MUT MX Mexico City CST MX Cancun CST MX Merida CST MX Monterrey CST MX Mazatlan MST MX Chihuahua MST MX Hermosillo MST MX Tijuana PST Ni Managua CST NL Amsterdam CET NO Oslo CET NR Nauru NRT NU Niue NUT NZ Auckland NZS NZ Chatham CHA OM Oman Muscat GST PA Panama EST PE Lima PES PL Warsaw CET PR Puerto Rico AST PT Lisbon WET PT Madeira WET PT Azores AZO PY Asuncion PYS RO Bucharest EET RU Kaliningrad EET RU Moscow MSK RU Samara SAM RU Yekaterinburg YEK RU Omsk OMS RU Novosibirsk NOV RU Krasnoyarsk KRA RU Irkutsk IRK RU Yakutsk YAK RU Vladivostok VLA RU Sakhalin SAK RU Magadan MAG RU Kamchatka PET RU Anadyr ANA Model 67551 IP Phone User Guide A 3 A 4 Time Zone Name Time Zone Code SE Stockholm CET SG Singapore SGT Sl Ljubljana CET SK Bratislava CET SM San Marino CET SR Paramaribo SRT SV EI Salvador CST TR Istanbul EET TT Port of Spain AST TW Taipei CST UA Kiev EET US Eastern EST US Central CST US Mountain MST US Pacific PST US Alaska AKS US Aleutian HAS US Hawaii HST UY Montevideo UYS VA Vatican CET YU Belgrade CET Model 67551 IP Phone User Guide Numerics 67551 additional features of 211 features of 2 line settings 59 making calls 153 requirements of 2 A Aastra
250. us To Ringing Line parameter is disabled the User is able to see the Caller ID when the phone switches the focus to the ringing line factory default Factory default and recovery mode clears the preferred line and preferred line timeout parameters and the phone operates in a non preferred line mode Model 67551 IP Phone User Guide Notes 1 Ifyou specify a value of 0 for the preferred line parameter it disables the preferred line focus feature 2 Ifyou specify a value of 0 for the preferred line timeout parameter the phone returns the line to the preferred line immediately Configuring Preferred Line and Preferred Line Timeout Using the Aastra Web UI 9 Aastra Web Ul Use the following procedure to configure the Preferred Line and Preferred Line Timeout feature using the Aastra Web UI 1 Click on Basic Settings gt Preferences gt General Status System Information Preferences Operation User Password General Phone Lock Softkeys and XML Programmable Keys Pick Up Parked Call Keypad Speed Dial Suppress DTMF Playback Y Enabled Directory Display DTMF Digits l Enabled Reset Basic Settings Preferences Account Configuration Stuttered Dial Tone M Enabled XML Beep Support Y Enabled Park Call Call Waiting Enabled Play Call Waiting Tone Enabled Status Scroll Delay seconds 5 Incoming Call Interrupts Dialing F Enabled Switch UI Focus To Ringing Line Ena
251. us screen in the Aastra Web UL The following is an illustration of the Network Status screen in the Aastra Web UI with SIP status displayed A SF Wey U RA Status System Information Network Status Operation User Password Attribute LAN Port PC Port Phone Lock Link State Up Down lara Negotiation Auto Auto Programmable Keys ed DOMO Mo Keypad Speed Dial pee pS BS Directory Duplex Full Half Reset Basic Settings MAC Address 00 08 5D 16 10 F4 Preferences Account Configuration Hardware Information Attribute Value Platform 55i Revision 0 Firmware Information Attribute Value Firmware Version 2 3 0 83 Firmware Release Code SIP Boot Version 1 1 0 1225 Date Time Jun 30 2008 23 57 25 SIP Status Line SIP Account Status Backup Registrar Used 9995551 212 proxy com 5060 Registered 9995551212 proxy com 5060 Registered 9995551212 proxy com 5060 Registered SIP Account Status sn3 e3s suoyd Model 67551 IP Phone User Guide 25 The following table describes the status conditions that can display for the account Status Condition Description Registered Displays this status on accounts that HAVE been registered with the SIP proxy server Example Backup Registrar Line SIP Account Status Used 1 9057604603 anasipproxy aastra com 5060 Registered Yes where Account Number is 1 SIP Account is 9057604603 anasipproxy aastra com on port 5060 Status is Registered Backup registrar is used Yes SIP
252. values are e global e 1 through 9 17 Click to save your changes Model 67551 IP Phone User Guide 129 Speeddial Conf The 67551 allows you to configure a softkey or programmable key or expansion module key to be used as a speeddial conference key Speeddial Conf key while remaining in the current call This key allows a user on a call to conference another party at a pre defined number while remaining in the conference For example while on an active call a user can use the Speeddial Conf key to dial a recording service and have the resulting conference recorded Note If not currently in a conference the Speeddial Conf key is disabled on the active call If you configure a softkey or programmable key or expansion module key as a Speeddial Conf key and you press this key while on an active call the focused line changes to the dialing line A Cancel softkey displays on the phone allowing you to abort the conference speeddial if required The message Ringing displays below the number when the far end is ringing The message Conf Unavailable briefly displays when a conference is already in progress The active call is not put on hold when the speeddial number is dialed Note This feature is not compatible with centralized conferencing 130 Model 67551 IP Phone User Guide Configuring a Speeddial Conf Key 9 Aastra Web Ul 1 Click on Operation gt Softkeys and XML or Click on Op
253. vanced softkey Backlight O Off O Auto Advanced Cancel Done 8 Using the keypad enter the amount of seconds you want the phone to stay backlit when the phone is idle Valid values are 1 to 120 seconds 2 minutes Default is 10 seconds When this period of time is reached the phone turns OFF the backlight Use the Backspace and or Clear softkeys to delete entries if required Backlight On Time 10 seconds Backspace Clear 9 Press Done to save your setting 32 Model 67551 IP Phone User Guide Live Dialpad The Live Dialpad option on the IP phone turns the Live Dial Pad mode ON or OFF With live dial pad ON the 67551 IP phone automatically dials out and turns ON Handsfree mode as soon as a dial pad key or softkey is pressed With live dial pad OFF if you dial a number while the phone is on hook lifting the receiver or pressing the initiates a call to that number Availability of feature dependant on your phone system or service provider You can enable disable the live dialpad using the IP Phone UI only Enabling Disabling Live Dialpad 47 iP Phone UI 1 Press on the phone to enter the Options List 2 Select Preferences 3 Select Live Dialpad Live Dialpad Live Dialpad is OFF Change 4 Use the Change softkey to turn the live dialpad ON or OFF 5 Press Done to save your setting Model 67551 IP Phone User Guide 33 Set Audio The Set Aud
254. ver 1 Time Server Address Network Time Disabled Note The default for Time Servers is Enabled 6 Using the keys on the keypad enter an IP address or domain name for the time server Use the Backspace key to move back a space and delete a character Use the Dot softkey to enter dots within the IP address or domain name Use the 123 softkey to toggle between entering numbers and entering letters Time Server 1 Time Server Address 0 0 0 0 Backspace Doe 1123 7 Press Done to save the time server setting 9 Aastra Web UI 1 Click on Basic Settings gt Preferences gt Time and Date Setting Status System Information Preferences Operation User Password Time and Date Setting Phone Lock Time Format 12h w Programmable Keys Keypad Speed Dial NTP Time Servers Y Enabled Directory Time Server 1 0 0 0 0 Reset Basic Settings Preferences Account Configuration Time Server 2 0 0 0 0 Time Server 3 0 0 0 0 2 Inthe Time Format field select the time format you want to use on your phone Valid values are 12h 12 hour format default 42 Model 67551 IP Phone User Guide e 24h 24 hour format Note The time and time format you configure display on the phone s idle screen 3 In the Date Format field select the date format you want to use on your phone Default is WWW MMM DD Valid values are e WWW MMM DD default
255. while the phone is on an active call For more information about the incoming Intercom features and for procedures on setting these features see Incoming Intercom Call Features on page 231 Model 67551 IP Phone User Guide 157 Redial 47 IP Phone UI e Press to dial the most recent number you dialed from the phone e Ifyou are off hook and press the last number you called is called back e Ifyou are on hook and press 37 a Redial Directory list appears on screen The redial list is available during active calls It stores up to the last 100 numbers you called allowing you to scroll through and select the number you wish to redial Note Your System Administrator can set your Redial key to speeddial a specific number Contact your System Administrator for more information Accessing the Redial List L iP Phone UI 1 If you are off hook and press 47 the telephone automatically dials the last number you called 2 If you are not on the phone press to display the most recently dialed number and use Vand A to scroll through the list to view the other numbers 3 Press Y to see the second most recently dialed number or A to see the oldest call on your list 4 To dial the displayed number press 2 o lift the Handset or press any line keys 5 Press 5 or the 37 key to cancel Lo J LEJ Note The redial list is available during active calls It also stores up to the last 1
256. y programs and information and shall not export licensed Software to any country except in accordance with United States Export laws and restrictions Customer agrees to not reverse engineer decompile disassemble or display Software furnished in object code form Customer shall not modify copy reproduce distribute transcribe translate or reduce to electronic medium or machine readable form or language derive source code without the express written consent of the Seller and its Suppliers or disseminate or otherwise disclose the Software to third parties All Software furnished hereunder whether or not part of firmware including all copies thereof are and shall remain the property of Seller and its Suppliers and are subject to the terms and conditions of this agreement All rights reserved Customer s use of this software shall be deemed to reflect Customer s agreement to abide by the terms and conditions contained herein Removal or modification of trademarks copyright notices logos etc or the use of Software on any Equipment other than that for which it is intended or any other material breach of this Agreement shall automatically terminate this license If this Agreement is terminated for breach Customer shall immediately discontinue use and destroy or return to Seller all licensed software and other confidential or proprietary information of Seller In no event shall Seller or its suppliers or licensors be liable for any damages wh
257. y state and the NoAns state and assigns the same phone number to both states e Cancel Key Cancels any configuration you may have made without saving To cancel a configuration you must press this CANCEL key before pressing the DONE key Model 67551 IP Phone User Guide 203 12 In the CFWD No Answer state press the CHANGE key for the mode you selected in step 2 This displays the Call Forward State screen In the following example the CFWD All state is ON Services Services Dir Dir Callers Callers Call Forward Call Forward Mode NoAns Mode NoAns State gt On State gt Off oe the Number 5551212 Number ss a1212 No Rings 1 No Rings 1 Ch Change is Cancel Done Call Forward State Screen Services Dir Callers Call Forward Mode NoAns State Off Number 5551212_ Change the No Rings 1 Number Backspace Cancel Done gt Services Dir Callers Call Forward Mode NoAns State Off Number 5551212 No Rings 3 Change Change the No Rings 13 Press the CHANGE key in the CFWD State screen With the cursor in the State field toggle the state ON and OFF by pressing the CHANGE key 14 Use the DOWN arrow key to scroll to the Number field Enter a phone number to apply to the current state in focus When the phone is in the state you specified and a call comes into the phone it forwards the call to the number you specify Use the BACKSPACE key if required to delete character
258. your phone You can also dial directly from a directory entry On the 67551 you access the Directory by pressing Key 2 which is the Directory key Accessing Your Directory L iP Phone UI Use the following procedure to access your Directory List Use the following illustration as a reference Directory Key 172 Model 67551 IP Phone User Guide 1 Press the Directory Key The directory displays the number of entries in your list If the Directory list is empty Directory Empty Use Save to add displays The following is an example of the Directory List Header screen with 97 entries in the List Directory 97 items Use V A to view Press 1st letter DeleteList Add New Quit 2 You can access entries by pressing Y and A to scroll through the list 3 To search for an entry by name press the dial pad number corresponding to the first letter of the name for example press 7 for the letter P Continue to press the dial pad number to access other letters on the same key for example press 7 three times for Fon If there are multiple entries under the same letter you can use Y and A to scroll through the list or continue to press the next letters of the name to find a better match 4 To dial the displayed number press TA os just lift the handset or press any line keys 5 Press the Directory Key to cancel Sorting Entries an

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