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8e6 Technologies 8e6 User's Manual

1. Product Warranties Standard Warranty 8e6 Technologies warrants the medium on which the 8e6 product is provided to be free from defects in material and workmanship under normal use for period of one year the Warranty Period from the date of delivery This standard Warranty Period applies to both new and refurbished equip ment for a period of one year from the delivery date 8e6 Technologies entire liability and customer s exclusive remedy if the medium is defective shall be the replacement of the hardware equipment or software provided by 8e6 Technologies 8e6 Technologies warrants that the 8e6 product s do es not infringe on any third party copyrights or patents This warranty shall not apply to the extent that infringement is based on any misuse or modification of the hardware equip ment or software provided This warranty does not apply if the infringement is based in whole or in part on the customer s modification of the hardware equipment or soft ware 8e6 Technologies specifically disclaims all express warran ties except those made herein and all implied warranties including without limitation the implied warranties of merchantability and fitness for a particular purpose Without limitation 8e6 Technologies specifically disclaims any warranty related to the performance s of the 8e6 product s Warranty service will be performed during 8e6 Technologies regular business hours at 8e6 Technologies facil
2. Though the database is backed up automatically each day under certain circumstances you may need to perform a manual backup to the internal backup drive and then save this data off site See the Server Menu Backup screen section for information on estab lishing backup procedures and backing up and restoring data on the ER Server Expiration Screen Terminology The following terminology is used on the Expiration screen e Live pertains to indexed data on the hard drive of the Server for the most recent weeks the period designated as live Indexed data includes pages and objects that were accessed by users on the Internet as well as the indexes for these items When setting up the Server to store data 8e6 recom mends that you allocate the highest percentage possible for live data storage since reports run faster if indexes are available for pages and objects If your Server is set up to store live data only 100 percent live data you will be able to store less data than if you store both live and archive data since indexes require additional storage space e Archive pertains to non indexed data on the hard drive of the Server for the oldest weeks the period desig nated as archive Non indexed data might include pages and or objects that were accessed by users on the Internet Since archive data contain no indexes they occupy less space on the Server than live data which include indexes and pages obje
3. 1 Click in the checkbox to indicate that you wish to create a customized text label for unidentified user machines 2 In the Replace the default IP Only label with this label field enter up to 14 characters of text for the label 3 Click Save to save your entries Configure the Server to Log User Activity 1 In the IP ID Microsoft Username Lookup section of the screen click the radio button corresponding to Enable This action opens an alert box informing you that if user names are enabled these usernames will overwrite those that are being imported from the shadow log 2 Click OK to close the alert box and to activate the IP ID and Static IP assignment checkboxes 3 Select one or both of the following options by clicking in the designated checkbox es e IP ID this option logs a user s activity by username login ID 8 6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR UseR GUIDE 77 ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER Static IP assignment this option logs a user s activity by the IP address of the machine used When selecting this option the Update button becomes acti vated a Click the Update button to automatically generate a table of static IP addresses and machine names After this table is created the message screen displays to confirm the successful execution of this task b Click the Back button to return to the User Name Identification screen 4 In
4. Brey yahoo Gj canes 87 personas YAHOO Toolbar AARE locked View Recently flocked Pop Ups Total Pop Ups Blocked 3 A Wry am I stil getting pop ups Overview Seorsh Amevre ET H More Heb Tel a Friend About Pop Up Blocker Fig B 1 Select menu option Always Allow Pop Ups From Tre It Nore Save time online with Yahoo Toolbar 120 8 amp 6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GuilDE APPENDICES SECTION APPENDIX B 2 Choose Always Allow Pop Ups From to open the Yahoo Pop Up Blocker dialog box Yahoo Pop Up Blocker x Sources of Recently Blocked Pop Ups alow Always Allow Pop Ups From These Sources 8e6 com Fig B 2 Allow pop ups from source 3 Select the source from the Sources of Recently Blocked Pop Ups list box to activate the Allow button 4 Click Allow to move the selected source to the Always Allow Pop Ups From These Sources list box 5 Click Close to save your changes and to close the dialog box 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE 121 APPENDICES SECTION APPENDIX B Google Toolbar Pop up Blocker Add the Client to the White List To add the Client to the white list so that it will always be allowed to pass go to the Google Toolbar and click the blocked icon F Google Toolbar Options Help Microsoft Internet Explorer loi xj Fle EGR view Favortes Took Hep etek ODA Goer Giron Gre Gb Sw J Address
5. CONFIGURING THE ER SERVER View a List of Administrators To view a list of administrator user names click the down arrow at the New Administrator field If no administrator has yet been assigned to the Server no selections display except for the default admin user name Add an Administrator 1 Select New Administrator from the pull down menu 2 In the User Name field enter up to 20 characters this may include upper and or lowercase alphanumeric char acters and special characters 3 In the Password field enter eight to 20 characters including at least one alpha character one numeric char acter and one special character The password is case sensitive 4 Inthe Confirm Password field re enter the password in the exact format used in the Password field 5 Click the Save button to add the administrator to the choices in the pull down menu Edit an Administrator s Login ID 1 Select the administrator s user name from the pull down menu 2 Edit either of the following fields User Name e Password if this field is edited the Confirm Password field must be edited in tandem 3 Click the Save button 24 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER Delete an Administrator 1 Select the administrator s user name from the pull down menu 2 After the administrator s login ID information populates th
6. Click the radio button for the available option you wish to select 10baseT Full Duplex 10baseT Half Duplex 100baseT Full Duplex 100baseT Half Duplex or 1000baseT Full Duplex if available on your ER Server 2 Click Apply to activate the new NIC mode setting 8 amp 6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GuliDE ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER NOTE The status Up or Down of the Interface displays to the right of the LAN1 and LAN2 labels For an Interface with an Up status the Link status Up or Down displays to the right of the Interface status Web Client Server Management screen The Web Client Server Management screen displays when the Web Client Server Management option is selected from the Server menu This screen is used for enabling specified Web Client Server features a yj Server Database Web Client Server Management Restart Web Client Server Please click the Restart button to restart the Web Client Server Restart Enable Disable HTTP HTTPS access to Web Client Server Please check the following method to access the Web Client Server M HTTP M HTTPS Apply Enable Disable Web Client Scheduler Please select either the On or Off option for the Web Client Scheduler ON OFF Apply WARNING Please click the Restart button above to restart the Web Client Server in order to have this setting take effect Fig 1 2 30 Web Client Ser
7. NOTE See Appendix A Evaluation Mode for information about viewing the Expiration screen in the evaluation mode 98 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER NAS Status screen The NAS Status screen displays when the NAS Status option is selected from the Database menu This screen is used for verifying the status of the Network Attached Storage NAS device The NAS is used for storing ER data that otherwise might be lost from the ER Server when reaching its maximum data storage capacity Ble el Network y Server Database NAS Status This ER does not have a NAS device attached NAS Ping Status N A Fig 1 2 41 NAS Status screen 86 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR User GUIDE 99 ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER 100 View NAS Status Information One of the following informational messages displays on this screen depending on whether or not a NAS device is attached to the ER e This ER does not have a NAS device attached NAS Ping Status N A e This ER has a NAS device attached NAS Ping Status OK e This ER has a NAS device attached NAS Ping Status FAILED If the FAILED message displays verify that the NAS is properly connected to the ER NOTE Refer to the Quick Start Guides for the ER and NAS devices for setup information Optional Features screen The Optiona
8. NOTE The mode of the Server displays on the main screen More information about the live and archive Server box modes can be found in the Box Mode sub section under the Network Menu section in this chapter TIP When making a complete configuration of the Server 8e6 Technologies recommends you navigate from left to right Network to Server to Database in choosing your menu options Network Menu The Network pull down menu includes options for setting up and maintaining components to be used on the Server s network These options are Box Mode Administrators Lockouts Network Setting Routing Table Regional Setting Diagnostics and SNMP Network Server y Database Network Setting Routing Table Regional Setting Se gl 8e6 Enterprise Reporter Welcome to the Enterprise Reporter This box is in live mode now Change Mode Fig 1 2 2 Network menu main screen 20 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER Box Mode screen The Box Mode screen displays by default when you first log on the Server or when the Box Mode option is selected from the Network menu See Figs 1 2 1 and 1 2 2 The box mode indicates whether the Server box is functioning in the live mode or in the archive mode When the box mode displays on the screen you can view the current mode set for the Server and can change this
9. c ccccceceeeeeeeeeteeeseetees 29 Routing Table SCree n oo cccccccceteseeereceeeeneereceeeeenenecteeeessnees 30 View a List Of ROUtEIS ceeeeeeeeeeeeceeeeeeeeeeeeeeeteeteees 30 Adda Router st fentect ae sece sede eta eto 31 Delete a ROutel cccecceeceeceeeeeeeeteseeeentneeeeeneeees 31 Regional Setting screen 00 eeeseeeeeeeeeeteeeeeeentaeeeeeeeaas 32 Specify the Time ZONE eeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeenaeees 33 Specify the Language Set cceeseeeeeeeeeeeeeeeenneees 33 Specify Network Time Protocol Servers ceee 33 Update the Time on the Servet 2 ecceceeeeeeeees 34 Network Diagnostics screen 0 0 eeeeeeeeeeeeeeeeeeeeeneeeeeeenaaes 35 PNO E REOR E EE 36 Trace ROU e a hea eats EAE a 37 SNMP SO O e aa a aa aaaea aaae a a AE 39 Enable SNM P a a a a a a a aa aS 40 Set up Community Token for Public Access 40 Create Build the Access Control List cee 40 Maintain the Access Control List ceeeeeeeeees 40 Server Men veiii ieia aa iea eaei eee ieaiaia ea ia aaa kaan 41 Backup Screen msi a ea a r ere eat 42 Backup and Recovery Procedures i 42 Set up Edit External Backup FTP Password 44 Execute a Manual BackuD c ceseeeeeeeeeeeeeeeeeeeees 44 Perform a Remote Backup cceeeeeeeeeetceeeeeeeeeees 45 Perform a Restoration to the ER Server 05 46 Se
10. go to the toolbar and select Tools gt Pop up Blocker gt Turn On Pop up Blocker 2 Microsoft Office Online Installation Troubleshooter Microsoft Internet Explorer File Edit View Favorites Tools Help Mail and News l pone Q D EE Turn on Popup Blocker poste m esearch web ERER lan ffi 5 Manage Add ons Aadress ttp foffice microso Synchronize Links 8e6 Source windows Update i 8e6 Channel Partners Newsletter amp TurboPipe 8e6 Website User Management Windows Messenger ICQ Lite Ca wes i Cia Office Online Sun Java Console Fig B 6 Toolbar setup When you click Turn On Pop up Blocker this menu selec tion changes to Turn Off Pop up Blocker and activates the Pop up Blocker Settings menu item You can toggle between the On and Off settings to enable or disable pop up blocking 8 amp 6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR User GUIDE 125 APPENDICES SECTION APPENDIX B Add the Client to the White List There are two ways to disable pop up blocking for the Client and to add the Client to your white list Use the IE Toolbar 1 With pop up blocking enabled go to the toolbar and select Tools gt Pop up Blocker gt Pop up Blocker Settings to open the Pop up Blocker Settings dialog box Pop up Blocker Settings Exceptions Pop ups are currently blocked You can allow pop ups from specific Web sites by adding the site to the list be
11. ratp Rocker googie com pognp_beip Hed Oc uw Googles Cherub O eames 9 z eee e ee i 3 oog le To let an indvidual popup through press the Cu hey while diding on a irk Toolbar Fig B 3 blocked icon enabled Clicking this icon toggles to the Site pop ups allowed icon adding the Client to your white list F Google Toolbar Options Help Microsoft Internet Explorer J0j x File Edt vew Favorkes Took Hep i Hex Qi lh Groots Grew J WS SH J Address E tetp Rocker googie comjpopup heip Ne Po uw Googe zl smhwe BE Bloten 9 Google Pee l Toolbar Fig B 4 Site pop ups allowed icon enabled 122 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE APPENDICES SECTION APPENDIX B AdwareSafe Pop up Blocker Disable Pop up Blocking AdwareSafe s SearchSafe toolbar lets you toggle between enabling pop up blocking popups blocked and disabling pop up blocking Popup protection off by clicking the pop up icon 1 In the IE browser go to the SearchSafe toolbar and click the icon for popups blocked to toggle to Popup protec tion off This action turns off pop up blocking 2 After you are finished using the Client go back to the SearchSafe toolbar and click the icon for Popup protec tion off to toggle back to popups blocked This action turns on pop up blocking again 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUID
12. 1 2 3 Change Box Mode 2 Click the radio button corresponding to Live or Archive to specify the mode in which the Server should function 3 Click the Apply button to confirm your selection The new mode will be in effect after the Server is restarted NOTE After applying the box mode setting you must restart the Server by selecting the Restart Hardware option on the Shut Down screen See the Shut Down sub section under the Server menu section in this chapter 22 8 amp 6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER Add Edit Delete Administrators screen The Add Edit Delete Administrators screen displays when the Administrators option is selected from the Network menu This screen is used for viewing adding editing and deleting the login ID of personnel authorized to configure the Server For security purposes administrators should be the first users set up on the Server sie Network Server y Database E Addi Edit Delete Administrators New Administrator z User Name Password Confirm Password Save Delete Fig 1 2 4 Add Edit Delete Administrators screen TIP 8e6 recommends adding an alternate login ID prior to editing or deleting the default login ID By doing so if one login ID fails you have another you can use 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR User GUIDE 23 ADMINISTRATOR SECTION CHAPTER 2
13. 12 56 47 2005 Waiting for process usrlocal 8e6 utilicrond to stop using signal 0 with sleep time 10 Fri Jan 28 12 56 47 2005 Stopping process usrilocal 8e6sbin startall sh Fri Jan 28 12 56 47 2005 Stopping process usrlocal 8e6 biniweekly sh Fri Jan 28 12 56 47 2005 Stopping process usrlocal 8e6 binidaily sh Fri Jan 28 12 56 47 2005 Stopping process Jusrlocal Se6 bin hourly sh Fri Jan 28 12 56 47 2005 Stopping process usrlocal Se6sbinifilewatch Fri Jan 28 12 56 47 2005 Stopping process usrlocal 8e6 binjdbbackup Fri Jan 28 12 56 47 2005 Stopping process usrlocal 8e6 bin dbcontrol Fri Jan 28 12 56 47 2005 Stopping process Jusrlocal 8e6 bin dbexpiration Fri Jan 28 12 56 47 2005 Stopping process usrlocal 8e6 bin dbexpire_summary Fri Jan 28 12 56 47 2005 Stopping process usrlocal 8e6 bin dbidentify Fri Jan 28 12 56 47 2005 Stopping process usrlocal 8e6 bindbipgroups Fri Jan 28 12 56 47 2005 Stopping process usrlocal 8e6 bin dblogloader Fri Jan 28 12 56 47 2005 Stopping process usrilocal 8e6 bin dbname Fri Jan 28 12 56 47 2005 Stopping process usrlocal 8e6 bin dbnbtlookup Fri Jan 28 12 56 47 2005 Stopping process uslocal 8e6 bin dbsupport Fri Jan 28 12 56 48 2005 Stopping process Jusrlocal 8e6sbin dbsplit Fri Jan 28 12 56 48 2005 Stopping process Jusrilocal 8e6 bin dbsummary Fri Jan 28 12 56 48 2005 Stopping process usrlocal 8e6 bin dbtool Fri Jan 28 12 56 48 2005 Stopping process Jusrlocal 8e6 binjdbwatch Fr
14. ADMINISTRATOR User GUIDE 143 INDEX 144 Object Count 103 Optional Features screen 100 Page Count 103 Page Definition screen 84 Page View Elapsed Time screen 82 password create for Administrator GUI 16 create for remote server s FTP account 44 security option 104 patch Server 56 unapply 57 Ping 36 pop up blocking disable 120 pop up box window terminology 5 Product Warranties section 111 Proxy Setting 62 pull down menu terminology 5 Quick Start Guide 8 12 100 R3000 1 41 61 106 radio button terminology 6 RAID 69 129 Regional Setting screen 32 remote server backup 45 reports diagnostic 87 restart the Server 63 restore data from backup 46 rollup 72 Routing Table screen 30 rules 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE INDEX elapsed time 83 expiration 92 screen terminology 6 Search String Reporting 102 Secure Access screen 53 Self Monitoring screen 47 Server add maintain routers 30 download patch 56 perform manual backup 44 restart 63 restore data from previous backup 46 set time 32 set up IP addresses 28 shut down 63 store data change settings 90 Server Menu 47 Server Status screen 51 Shut Down screen 63 SL server 129 SMTP Server Setting screen 49 SNMP screen 39 software 10 Software Update screen 56 Software Update Setting screen 67 table terminology 6 technical support 53 Technical Support section 108 Terminology 4 text box terminology 6 Tools s
15. It is important to select the correct fields from this list in the order in which they appear in your server console For example if the username format on the console is Domain Name Department Name User Name and only User Name and Department Name are selected from the Available Fields list box in that order the report will display information in the wrong order In this example if the Domain Name is LOGO the Department Name is Admin and the User Name is JSmith the report will show JSmith Admin instead of LOGO Admin JSmith 3 In the Raw Log Fields list box select the first field to be displayed in the username format on the report 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER 4 Click Add to include your selection in the Display user name field below NOTE Follow steps 3 and 4 for each field to be added to the Display username field below Each additional selection added to the display name is preceded by a backslash 5 Click Apply to save your entries and to display the new username format in the Current Username Display Setting frame NOTE Changes made to username display settings in this screen will not be effective until the next day s reports are gener ated A WARNING After modifying a username format be sure to import users and groups using the User Group Import screen See the User Group Import screen for information on i
16. Page Definition Tools Expi ration NAS Status Optional Features and User Group Import NOTE On a consolidated ER CER only the following options are available Tools Expiration NAS Status Optional Features and User Group Import Some of these screens differ on the CER IP ID Username Display Setting Elapsed Time Page Definition Optional Features User Group Import sE Technologies www 8e6technologies com Welcome to the Enterprise Reporter This boxis in live mode now Change Mode Fig 1 2 34 Database menu main screen User Name Identification screen The User Name Identification screen displays when the IP ID option is selected from the Database menu This screen is used for configuring the Server to identify users 74 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER based on the IP addresses of their machines their user names and or their machine names Information set up on this screen is used by the Client when logging a user s Internet activity LS NOTE This option is not available in a consolidated ER Database User Name Identification Text Label to be used for unidentified machines W Replace the default IP Only label Anonymous with this label Enable Disable IP ID Microsoft Username Lookup iV IPID lV _ Static IP assignment Click Update to instantly create a tabl
17. View Remote ER Settings The following information displays in the Current ER boxes list box for each remote ER previously added in this screen Name given to the remote ER and its IP address and Port number 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR User GUIDE 71 ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER Add a Remote ER 1 By default Add new ER is selected in the Current ER boxes list box If this choice is not selected make this selection 2 Type in a Name for this remote ER Server 3 Enter the IP Address of the remote ER 4 In the Port field by default 3306 displays If necessary this number can be changed 5 Click Add to include this information for the remote ER in the Current ER boxes list box LS NOTE Data from the newly added remote ER Server will be available to this consolidated ER CER after the first rollup Thereafter automatic rollups occur every four hours but the current day s data will not be included However in the Web Client a rollup of category groups and or user groups can be performed on demand See the ER Web Client User Guide for information on performing rollups on demand View Current Statistics for a Remote ER 1 Select the remote ER from the Current ER boxes list box 2 Click Display Status to open the ER Status pop up box 4W http 102 108 20 122 88 ER Status for Microsoft Internet Exp jor CURRENT Status for ER box Name of ER
18. archive data field L NOTE This field does not display on a consolidated ER e Estimated number of week s until next expiration the number of weeks from this week that data on the Server will expire 96 8 amp 6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER Change Data Storage Settings The Change Settings section of the screen is used for updating the amount of data that will be stored on the Server box in the future By making an entry in this section of the screen you dictate how data on the box will expire 1 At the Hits day field the number of hits on the Server per day displays This is the same figure that displays in the Last 8 weeks hits day average field in the Status section above On a consolidated ER enter the Hits day 2 Inthe Percentage of live data field enter a figure for the percentage of data you wish to be stored as live data on the box If you want all data to be live data only enter 100 NOTE This field does not display on a consolidated ER 3 Click the Calculate button to display the following results e Ona standard ER the Estimated total week s of live data and Estimated total week s of archive data display in the fields beneath the Calculate button On a consolidated ER the Estimated weeks to store data displays in the field above the Calculate button After viewing your results you can adjust the num
19. com 108 86 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR User GUIDE TECHNICAL SUPPORT PRODUCT WARRANTIES TECHNICAL SUPPORT Office Locations and Phone Numbers 8e6 Corporate Headquarters USA 828 West Taft Avenue Orange CA 92865 4232 USA Local 714 282 6111 Fax 714 282 6116 Domestic US 1 888 786 7999 International gt 1 714 282 6111 8e6 Taiwan 7 FI No 1 Sec 2 Ren Ai Rd Taipei 10055 Taiwan R O C Taipei Local 2397 0300 Fax 2397 0306 Domestic Taiwan 02 2397 0300 International 886 2 2397 0300 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE 109 TECHNICAL SUPPORT PRODUCT WARRANTIES TECHNICAL SUPPORT 110 Support Procedures When you contact our technical support department You will be greeted by a technical professional who will request the details of the problem and attempt to resolve the issue directly If your issue needs to be escalated you will be given a ticket number for reference and a senior level technician will contact you to resolve the issue If your issue requires immediate attention such as your network traffic being affected or all blocked sites being passed you will be contacted by a senior level techni cian within one hour Your trouble ticket will not be closed until your permission is confirmed 8 amp 6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GulIDE TECHNICAL SUPPORT PRODUCT WARRANTIES PRODUCT WARRANTIES
20. each R3000 to send LDAP user group membership data to this ER 2 Click the checkbox corresponding to Import from this R3000 NOTE If additional R3000 servers need to be specified click More R3000s to display the next four sets of entry fields 3 After specifying all R3000 servers from which to import user group data click Import Now to begin the data importation process The status of this process displays in the Current Status for User Group Import box that opens at the bottom of this screen when the Import Now button is clicked NOTE User groups will be imported in the exact format defined on the R3000 86 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE 107 TECHNICAL SUPPORT PRODUCT WARRANTIES TECHNICAL SUPPORT TECHNICAL SUPPORT PRODUCT WARRANTIES Technical Support For technical support visit 8e6 Technologies s Technical Support Web page at http www 8e6 com support html or contact us by phone by e mail or in writing Hours Regular office hours are from Monday through Friday 8 a m to 5 p m PST After hours support is available for emergency issues only Requests for assistance are routed to a senior level techni cian through our forwarding service Contact Information Domestic United States 1 Call 1 888 786 7999 2 Select option 3 International 1 Call 1 714 282 6111 2 Select option 3 E Mail For non emergency assistance e mail us at support 8e6
21. ms 11 200 10 101 1 200 10 101 1 15 064 ms 15 033 ms 14 964 ms 12 haw full globix net 209 10 7 129 19 179 ms 17 989 ms 19 182 ms 13 200 10 101 1 200 10 101 1 18 032 ms 18 163 ms 18 240 ms 14 how full globix net 200 10 7 129 21 122 ms 22 929 ms 21 466 ms 17 200 10 101 1 200 10 101 1 25 641 ms 25 491 ms 27 229 ms 18 how full globix net 200 10 7 129 27 718 ms 28 419 ms 28 070 ms 19 200 10 101 1 200 10 101 1 43 392 ms 28 036 ms 28 473 ms 20 hgw full globix net 200 10 7 129 54 147 ms 31 161 ms 32 098 ms 21 200 10 101 1 200 10 101 1 40 346 ms 31 874 ms 31 433 ms 22 hgw full globix net 200 10 7 129 35 808 ms 36 718 ms 34 240 ms 25 200 10 101 1 200 10 101 1 43 879 ms 38 962 ms 37 866 ms 26 hgw4 full globix net 200 10 7 129 48 191 ms 63 227 ms 45 038 ms 27 200 10 101 1 200 10 101 1 41 229 ms 43 522 ms 43 894 ms 28 hgw full globix net 200 10 7 129 60 734 ms 53 177 ms 48 847 ms 29 200 10 101 1 200 10 101 1 60 790 ms 62 276 ms 63 998 ms 30 hgw full globix net 200 10 7 129 70 097 ms 69 423 ms 629 090 ms Fig 1 2 11 Trace Route results As indicated by the results for the sample entry the packet made 30 hops For each line in the report the hop number displays followed by the IP address or host name the IP address in parentheses and the maximum minimum and average response time in milliseconds TIP To trace another IP address click the Back button in your browser window then click the Clear button i
22. multiple Web access logging devices are used be sure to identify the subnets assigned to each of these devices as users cannot be tracked solely by IP address A If using IP ID note that user login times are established for set periods of 15 minutes and if more than one user logs onto the same machine during that time period the activity on that machine will be identified with the first user who logged onto that machine For example the first user logs on a machine for three minutes and then logs off The second user logs on the same machine for 11 minutes and then logs off The first user logs back on that machine for 16 minutes All 30 minutes are logged as the first user s activity 76 8 amp 6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GuiIDE ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER View the User Name Identification screen There are two frames on this screen one used for custom izing the label that displays in Client reports for unidentified machines and the other used for specifying username iden tification IP ID criteria These frames will be populated if entries were previously made in them Set up a Customized Label for Unidentified Machines The Text Label frame is used for creating a customized label to display in reports generated by the Client This label will replace the default IP Only label that is used for identifying any machine that is not assigned to a specific user
23. table The IP address and subnet mask to receive data packets display in the Destination column and the IP address of the portal that will transfer data packets to and from the Internet displays in the Gateway column 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER Add a Router 1 In the Destination field enter the IP address of the network to which data packets will be forwarded At the Network Mask pull down menu specify the number 1 32 of the subnet mask that will be used for grouping IP addresses on the same local network Inthe Gateway field enter the IP address of the portal to which data packets will be transferred to and from the Internet Click the Add button to include your entry in the table If you have another router to add follow steps 1 4 Click the Back button on the confirmation screen to return to the Routing Table screen Delete a Router 1 2 3 Click in the Delete checkbox of the row corresponding to the router you wish to remove from the routing table Click the Delete button Click the Back button on the confirmation screen to return to the Routing Table screen 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR UseR GUIDE 31 ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER Regional Setting screen The Regional Setting screen displays when the Regional Setting option is
24. the trace route utility This diagnostic tool records each hop trip from one router to another the data packet made iden tifying the IP addresses of gateway computers where the packet stopped en route to its final destination and the length of time of each hop LS NOTE The trace route utility can be used after your routing table has been set up To set up a routing table see the Routing Table screen sub section under the Network menu in this chapter 1 In the Trace Route frame enter the IP address or host name of the specific Internet address to be validated 2 Click the Trace button to display the results found by the Server as shown on the sample screen 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE 37 ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER Network y Server y Database 1 200 10 101 65 200 10 101 65 0 893 ms 0 994 ms 1 111 ms 2 200 10 101 17 200 10 101 17 2 492 ms 0 915 ms 0 903 ms 3 200 10 101 1 200 10 101 1 1 814 ms 1 655 ms 1 764 ms 4 haw full globix net 200 10 7 129 6 910 ms 4 899 ms 5 508 ms 5 200 10 101 1 200 10 101 1 5 185 ms 5 213 ms 5 141 ms 6 hgw full globix net 200 10 7 129 8 314 ms 8 720 ms 8 731 ms 7 200 10 101 1 200 10 101 1 8 945 ms 8 406 ms 8 334 ms 8 hgw full globix net 200 10 7 129 11 934 ms 11 571 ms 12 075 ms 9 200 10 101 1 200 10 101 1 11 811 ms 11 596 ms 11 705 ms 10 hgw full globix net 200 10 7 129 14 511 ms 15 758 ms 14 922
25. the backup data on your remote server 2 Log in to your FTP account 3 FTP the backup data to the ER Server s internal backup drive On the ER Server s Backup screen 1 Click the Manual Restore button in the Internal Backup Restore Action frame to specify that you wish to over write data on the live ER Server with data from the previous internal backup run 2 On the Confirm Backup Restore screen click the Yes button to restore database tables and indexes to the ER Server LS NOTE The amount of time it will take to restore data to the ER Server depends on the combined size of all database tables being restored 8e6 recommends that you do not perform other functions on the ER Server until the restoration is complete 46 8 amp 6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GulDE ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER Self Monitoring screen The Self Monitoring screen displays when the Self Moni toring option is selected from the Server menu This screen is used for setting up and maintaining e mail addresses of contacts who will receive automated notifications if prob lems occur with the network Possible alerts include situa tions in which a daemon stops running software fails to run corrupted files are detected or a power outage occurs y Database Self Monitoring Would you like to activate self monitoring YES C NO Ifyes indicate who will receive the emergen
26. the payment of all appiicati icense fees and the terms and restrictions set forth in this Agreement Se6 hereby grants to You a non subicensable nonexcivsive non transferable imted bcense to use the Software solely on De Hardware ed for Your eternal busnes purporet oiy and to operate the Hardware during the Term solely to ube the Software Cobectvety the License You must imt use of Ihe Product tothe number of Wdividuats for whom You have pad Pe requred fees T Do you accept the conditions of the Be6 Technologies End User License Agreement i eoe CIN T Ore E Fig 1 2 24 EULA dialog box 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR User GUIDE 59 ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER 3 After reading the contents of the End User License Agreement click Yes if you agree to its terms This action closes the EULA dialog box and begins the software update application process 4 To determine whether the software update has been successfully applied click the hyperlink here beneath the ER Patch History frame in the Software Update screen to open the Patch Log window Software Update Patch Log Microsoft Internet Explorer 5 xj Patch Log Fri Jan 28 12 56 47 2005 Stopping process usrilocal 8e6 util Fri Jan 28 12 56 47 2005 Waiting for process usrlocal 8e6 util to stop using signal 0 with sleep time 0 Fri Jan 28 12 56 47 2005 Stopping process usMlocal 8e6 utilcrond Fri Jan 28
27. you do not want the Web Client to run scheduled reports 2 Click Apply 3 Click Restart to restart the Web Client Server 68 8 amp 6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER Hardware Failure Detection screen If using an ERH HL or SL unit the Hardware Failure Detec tion screen displays when the Hardware Failure Detection option is selected from the Server menu This screen is used for showing the status of each drive on the RAID server Database RAID Array Status HD 1 0K HD 2 OK HD 3 FAIL POWER HD 4 OK SUPPLIES a RD Identify the failed drive based on the information provided on the GUI 2 Replace the failed drive with your spare replacement drive 3 Click on the Rebuild button on the GUI aaa 4 To return a failed drive to Ge6 or to order additional replacement drives please call 8e6 Technical Support Rebuild D we HD HD Fig 1 2 31 Hardware Failure Detection screen View the Status of the Hard Drives The current RAID Array Status displays for the four hard drives HD 1 HD 2 HD 3 HD 4 If all hard drives are func tioning without failure the text OK displays for each corre sponding drive number listed at the right of the screen and no other text displays 8 amp 6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR User GUIDE 69 ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING TH
28. 06 07 12 patch ER3 50 30 27 20060124 Enterprise Reporter 3 50 30 27 2007 07 11 Enterprise Reporter 4 1 10 8 2007 02 22 patch ER4 0 10 6 20061215 2006 11 17 patch ER4 0 00 17 20061102 Please click here to view the Patch Log Fig 1 2 21 Software Update screen 56 86 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER View Installed Software Updates Any software update previously installed on the Server displays in the ER Patch History frame For each installed software update the Date installed YYYY MM DD and software update Name and Description display Uninstall the Most Recently Applied Software Update In the ER Patch History frame the most recently applied software update can be unapplied by clicking Undo This action removes the software update from the Server View Available Software Updates Any software update available for installing on the ER Server displays in the ER Patch Updates frame The following information is included for each software update Date the software update was made available YY YY MM DD software update Name and Description software version number and Prerequisite software version for installing the software update The Apply Now and README buttons display beneath the software update name See Install a Software Update for information about these buttons 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USE
29. 2724 186153704 32959020 85 database d1 NETSTAT Local Address Foreign Address PID Program Name Fig 1 2 18 Server Status screen 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR User GUIDE 51 ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER View the Status of the Server The Product Version number of the software displays at the top of the screen along with the date that software version was implemented Status information displays in the following sections of this screen e CPU Utilization includes CPU process data and infor mation on the status of the top command e Disk drives status provides data on the status of each drive of the operating system e NETSTAT displays the status of a local IP address 52 8 amp 6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GuIDE ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER Secure Access screen The Secure Access screen displays when the Secure Access option is selected from the Server menu This screen is primarily used by 8e6 technical support represen tatives to perform maintenance on your Server if your system is behind a firewall that denies access to your Server Network Server Database Secure Access No connection Ifyou want to terminate a connection select the port and click the Stop button To terminate all connections click Stop All Stop Stop All Ifyou want to start a new connection enter the po
30. E 123 APPENDICES SECTION APPENDIX B Windows XP SP2 Pop up Blocker This sub section provides information on setting up pop up blocking and disabling pop up blocking in Windows XP SP2 Set up Pop up Blocking There are two ways to enable the pop up blocking feature in the IE browser Use the Internet Options dialog box 1 From the IE browser go to the toolbar and select Tools gt Internet Options to open the Internet Options dialog box 2 Click the Privacy tab Wo Options mx General Security Privacy Content Connections Programs Advanced Settings tA Move the slider to select a privacy setting for the Internet zone Medium Blocks third party cookies that do not have a compact privacy policy Blocks third party cookies that use personally identifiable m information without your implicit consent Restricts first party cookies that use personally identifiable information without implicit consent Sites Import Advanced Pop up Blocker Prevent most pop up windows from appearing Block pop ups Settings OK Cancel j Apply Fig B 5 Enable pop up blocking 3 In the Pop up Blocker frame check Block pop ups 4 Click Apply and then click OK to close the dialog box 124 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE APPENDICES SECTION APPENDIX B Use the IE Toolbar In the IE browser
31. E ER SERVER If any of the hard drives has failed the message FAIL displays for the corresponding drive number listed at the right of the screen and instructions for replacing the hard drive display below 1 Identify the failed drive based on the information provided on the GUI 2 Replace the failed drive with your spare replacement drive 3 Click on the Rebuild button on the GUI 4 To return a failed drive to 8e6 or to order additional replacement drives please call 8e6 Technical Support NOTE For information on troubleshooting RAID refer to Appendix C RAID Maintenance 70 8 amp 6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GuliDE ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER Consolidated ER Consolidated Mode Setting screen If using a consolidated ER CER the Consolidated Mode Setting screen displays when Consolidated Mode Setting is selected from the Server menu This screen is used for adding modifying or removing information about an ER unit on the network designated to be a remote ER to this CER 3 Consolidated Mode g Sub ER 102 108 10 90 1P 102 108 10 90 Port 3306 Sub ER 102 108 20 121 IP 102 108 20 1 21 Port 3306 Name Sub ER 102 108 10 90 IP Address 102 108 10 90 Port 3306 As Remove Modify Display Status WARNING The newly added ER will not take effect until the next rollup and report Fig 1 2 32 Consolidated Mode Setting screen
32. HH SHH ease eee 8e6 Enterprise Reporter 8e6 Technologies GUIDE Administrator Console Model ER Release 5 0 00 Manual Version 1 01 8 amp 6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GuIDE 8E6 ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE 2008 8e6 Technologies All rights reserved 828 W Taft Ave Orange CA 92865 USA Version 1 01 published January 2009 for software release 5 0 00 Printed in the United States of America This document may not in whole or in part be copied photo copied reproduced translated or reduced to any electronic medium or machine readable form without prior written con sent from 8e6 Technologies Every effort has been made to ensure the accuracy of this document However 8e6 Technologies makes no warranties with respect to this documentation and disclaims any implied warranties of merchantability and fitness for a particular pur pose 8e6 Technologies shall not be liable for any error or for incidental or consequential damages in connection with the furnishing performance or use of this manual or the exam ples herein Due to future enhancements and modifications of this product the information described in this documentation is subject to change without notice The latest version of this document can be obtained from http www 8e6 com docs er5server pdf Trademarks Other product names mentioned in this manual may be trade marks or registered trademarks o
33. INGS sc ccdidoncecieeas E E EE 62 Shut DOWN screen ceec ccc ceeeecececceccenseeceeeesaeeeeeeeeeeenseeeees 63 Server Action Selections ccccceecccceeecenseeeeeeeaaeeeees 63 Perform a Server Action cccccccssseeceeeeaneeseeeeeeeaaees 64 NIG Mode Screen nomear e iua aa 65 View the NIC Negotiation 66 Modify the NIC Mode Setting 66 Web Client Server Management screen ssec 67 Restart the Web Client Server ccccccccesseeeeeeeeeees 68 Enable Disable Web Client Server Access 68 Enable Disable the Web Client Scheduler 68 Hardware Failure Detection screen cccceseeseeeeeeeeeeees 69 View the Status of the Hard Drives cccceeeeeeeees 69 Consolidated ER Consolidated Mode Setting screen 71 View Remote ER Settings cceceeseeeeeeeeenteeeeeeeeaes 71 Add a Remote ER ccccccccccsssccceecesenseeeeeaeeseeeeeeseaaees 72 View Current Statistics fora Remote ER 72 Edit Settings for a Remote ER 73 Remove a Remote ER from the Consolidated ER 73 Database Menu 0 cccccccessssseeceeeeeaseececesaneaseeeeseesaeeeseeeeeaeasnes 74 User Name Identification screen cccccccceceseeeeeeeeeeeeeees 74 View the User Name Identification screen 77 Set up a Customized Label for Unidentified Machines 77 Configure the Server to Log User Activity 10 2 77 Deactivate User Name
34. Identification ccccee 78 Username Display Setting screen eee eeeeeeeeeteeeeeeenees 79 View the Current Username Display Setting 80 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE vii CONTENTS Modify the Username Display Setting ee 80 Page View Elapsed Time screen ceceeeseeeeeeestteeeeeeeees 82 Establish the Unit of Elapsed Time for Page Views 82 Elapsed Time RuleS ccceeceeeeeeeeceeeeeeeeeeeeeeteeeteees 83 Page Definition screen ooo cecceeeneeeeeeeeenteeeeseenaeeeeeeeaaas 84 View the Current Page Types 84 Remove a Page TYPe ccceceeseceeeeeeeettneeeeeeettateeeeeeaaes 85 Add a Page Typo eiieeii EER EE E 85 TOOIS SCEGN Jiran a ne a ee etn 86 View Diagnostic Reports eececeeseeeeeeeeenteeeeeeeenaaes 87 View Database Status Logs 87 Expiration screen cccccceccccceceeeeeeeeeseeeeenesaeeaeeeeeeeeess 90 Expiration Screen Terminology 91 Expiration RUIeCS cccccceeceeeeeeeeeeeeeceecaeeeeeeeeeeeeeteees 92 View Data Storage Statistics 0 0 0 0 eeeeeeeeeeenees 93 Change Data Storage Settings eceeeeeeeeeeeeees 97 NAS Status SCrO N aoi nahn e a 99 View NAS Status Information 0 cccceceeeeeteteeeee 100 Optional Features SCreen ccccccceceeeeeeeeeeeeeseetteaeeees 100 Enable Search String Reporting c eeeeeeeeereeeee 102 Enable Block R
35. LOGIES ENTERPRISE REPORTER ADMINISTRATOR User GUIDE 133 APPENDICES SECTION APPENDIX C 134 Rear panels on H and HL units UID LED indicator On the rear of the H or HL chassis to the left of the power supplies a steady blue UID LED indi cator displays when the UID button on the control panel is pressed This LED remains lit until the UID button is pressed again Pa VGA Port Button LED Power Supplies LED indicators The power supplies are located at the right on the rear of the chassis An LED indi cator is located above each of the power plugs See Power supply failure in the Troubleshooting sub section for infor mation on detecting a power supply failure and resolving this problem Power Supplies Power Plug Power Plug rie a Praw M ey eee i 8 amp 6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GuIDE APPENDICES SECTION APPENDIX C Part 3 Troubleshooting The text in this section explains how the server alerts the administrator to a failed component and what to do in the event of a failure Hard drive failure Step 1 Review the notification email If a hard drive fails a notification email is sent to the admin istrator of the server This email identifies the failed hard drive by its number HD 1 HD 2 HD 3 or HD 4 Upon receiving this alert the administrator should verify the status of the drives by first going to the Hardware Failure Detection screen i
36. NDIX A 4 Click Activate to display the confirmation message in the Activation Page pop up box e If extending the evaluation period for the unit the following message displays It is now in evaluation mode X weeks in which X represents the number of weeks in the new evaluation period e If activating the unit the following message displays Your box has been activated 5 Click CLOSE to close the Activation Page pop up box 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR User GUIDE 119 APPENDICES SECTION APPENDIX B Appendix B Disable Pop up Blocking Software A user with pop up blocking software installed on his her workstation will need to disable pop up blocking in order to use the Client This appendix provides instructions on how to disable pop up blocking software for the following products Yahoo Toolbar Google Toolbar AdwareSafe and Windows XP Service Pack 2 SP2 Yahoo Toolbar Pop up Blocker Add the Client to the White List If the Client was previously blocked by the Yahoo Toolbar it can be moved from the black list and added to the white list so that it will always be allowed to pass To do this 1 Go to the Yahoo Toolbar and click the pop up icon to open the pop up menu J Yahoo Toolbar Overview Microsalt Internet Explorer Fie Ede view Favores Toole Hep e E E tee vom A i Address E rtp jfect companion yaro comeonngia e us w 2 BES Amat
37. ORTER ADMINISTRATOR USER GUIDE ENTERPRISE REPORTER OVERVIEW HOW TO USE THIS USER GUIDE e window displays on a screen ses x and can contain frames fields text boxes list boxes buttons and radio buttons Types of windows include ones from the system such as the Save As window pop up windows or T login windows 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE 7 ADMINISTRATOR SECTION INTRODUCTION ADMINISTRATOR SECTION Introduction The authorized administrator of the ER Server is respon sible for integrating the Server into the existing network and providing the Server a high speed connection to the desig nated logging device s and remote Client workstations To attain this objective the administrator performs the following tasks executes Quick Start procedures defined in the ER Quick Start Guide booklet packaged with the ER Server provides a suitable environment for the Server including e high speed HTTPS link to the current logging device power connection protected by an Uninterruptible Power Supply UPS e high speed access to the Server by authorized Client workstations adds new administrators sets up administrators for receiving automatic alerts updates the Server with software updates supplied by 8e6 analyzes Server statistics utilizes diagnostics for monitoring the Server status to ensure optimum functioning of the Server establishes and implem
38. P Server Setting screen Enter Edit SMTP Server Settings 1 Enter the SMTP Server name for example mail logo com 2 By default the SMTP Port number used for sending email is 25 This should be changed if the sending mail connection fails 49 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR User GUIDE ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER 3 By default the Email queue size is 50 This can be changed to specify the maximum number of requests that can be placed into the queue awaiting an available outbound connection 4 In the From Email Address field enter the email address of the server that will be sending alert email messages to designated administrators 5 By default Authentication is disabled Click Enable if a username and password are required for logging into the SMTP server This action activates the fields below Make the following entries a Enter the Username b Enter the Password and make the same entry in the Confirm Password field 6 Click Apply to apply your settings Verify SMTP Settings To verify that email messages can be sent to a specified address 1 Click Test Settings to open the pop up box MEE Note This test will run using the settings from the configuration file To run the test using the settings currently displayed on the GUI please save the settings by pressing the Apply button first Enter an email address An email will be s
39. R 62 Specify Proxy Settings 1 In the Proxy Setting frame by default Disable is selected Click Enable if the server is in a proxy server environment In the Proxy Server field enter the host name of the proxy server In the Proxy Port field enter the port number of the proxy server In the Username field enter the username for the proxy account Enter the same password in the Password and Confirm Password fields Save Settings Click Save to save your settings 8 amp 6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GuiDE ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER Shut Down screen The Shut Down screen displays when the Shut Down option is selected from the Server menu This screen is used to restart or shut down the Server s software or hardware Network y Server Database yi Shut Down Server Actions Hardware Software e Restart C Restart e Shutdown C Shutdown Apply Fig 1 2 27 Shut Down screen Server Action Selections e Restart the Server s Hardware The Restart Hardware option should be selected if the Server box needs to be rebooted for example when applying certain hardware configurations You will need to use this option if the box mode has been changed or after an IP address has been entered in the Network Settings screen During the Hard ware Restart process files normally FTPed to
40. R GUIDE 57 ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER Install a Software Update A WARNING Before installing a software update you must shut off the Server s software by selecting the Shutdown Software option on the Shut Down screen See the Shut Down sub section under the Server menu section in this chapter All soft ware updates must be installed in numerical order on your Server L NOTES Be sure to terminate all reports that are currently running or are scheduled to run before applying a software update and that port 8084 is open on your network In the ER Patch Updates frame two buttons are available README and Apply Now README 1 Click README to open a pop up box containing informa tion about the software release E http 200 10 100 76 808 process show read e c gi The 4 1 00 software release includes new features enhancements to existing features and bug fixes For more information click here to view the release notes NOTE There wili be a momentary impact on Internet reporting while this software update is being applied to the server WARNING Since this software update includes a kernel upgrade for the operating system once applied this update cannot be uninstalled and the server will automatically reboot itself Close Internet Fig 1 2 22 Software update box 2 After reading the contents of the software release click Close to close the pop u
41. Sub ER 102 108 10 90 IP Address 102 108 10 90 Live data scope 2008 05 03 02 00 03 2008 06 04 04 35 18 Most recent rollup date 2008 06 04 03 00 09 ok Downloading data http 102 108 20 122 8 i Internet Fig 1 2 33 ER Status pop up window 72 8 amp 6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GuiDE ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER The following information displays in this pop up box Name of ER IP Address Live data scope range using the YYYY MM DD HH MM SS YYYY MM DD HH MM SS format and Most recent rollup date using the YYYY MM DD HH MM SS format 3 Click OK to close the pop up box Edit Settings for a Remote ER 1 Select the remote ER from the Current ER boxes list box to display the remote ER s Name IP Address and Port number in the fields below 2 Edit any of these fields 3 Click Modify to save your settings Remove a Remote ER from the Consolidated ER 1 Select the remote ER from the Current ER boxes list box to display the remote ER s Name IP Address and Port number in the fields below 2 Click Remove to remove that ER from the list box 8 amp 6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR User GUIDE 73 ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER Database Menu The Database pull down menu includes options for config uring the database These options are IP ID Username Display Setting Elapsed Time
42. X in the upper right corner of the browser window to close the window Exiting the Administrator console will log you off the Server but will not turn off the Server A WARNING If you need to turn off the Server follow the shut down procedures outlined in the Shut Down screen sub section under the Server Menu section in Chapter 2 Failure to properly shut down the Server can result in data being lost or corrupted 18 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER Chapter 2 Configuring the ER Server Administrator Console After logging on the Server the main screen of the Adminis trator console displays in your Web browser Database 8e6 Enterprise Reporter gre Beb Technologies www 8e6technologies com Welcome to the Enterprise Reporter This boxis in live mode now Change Mode Fig 1 2 1 Administrator console main screen The Administrator console is used for configuring and main taining the ER Server Settings made in the Administrator console affect the Client reporting application On the main screen of the Administrator console there are three menus Network Server and Database Each menu contains options from which you make selections to access screens used for configuring your Server 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR User GUIDE 19 ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER
43. ables being saved Perform a Remote Backup After executing the manual backup a remote backup can be performed on your remote server L NOTE Before beginning this FTP process be sure you have enough space on the remote server for storing backup data The required space can be upwards of 200 gigabytes 1 Log in to your FTP account 2 Use FTP to download the ER Server s backup database to the remote server When you are in the backup data base directory be sure to get all the data files to include in your backup You can then go to the archive directory to get all the raw logs to include in your backup 3 Store this backup data in a safe place off the remote server If this backup database needs to be restored it can be uploaded to the ER Server via FTP See Perform a Restoration to the Server 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE 45 ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER Perform a Restoration to the ER Server There are two parts in performing a restoration of data to your ER Server Part one requires data to be loaded on the remote server and then FTPed to the ER Server Part two requires the FTPed data to be restored on the ER Server L NOTE Before restoring backup data to the ER Server be sure you have enough space on the ER Server Data that is restored to the ER Server will automatically include indexes Perform these steps on the remote server 1 Load
44. ard drive to 8e6 Power supply failure Step 1 Identify the failed power supply The administrator of the server is alerted to a power supply failure on the chassis by an audible alarm and an amber power supply LED or an unlit LED on the front and rear of the chassis NOTE A steady amber power supply LED also may indicate a disconnected or loose power supply cord Verify that the power supply cord is plugged in completely before removing a power supply WARNING Be sure the correct failed power supply has been identified Removing the wrong power supply will cause the system to crash Step 2 Unplug the power cord To prevent electrical shock to yourself and damage to the unit unplug the power cord from the failed power supply 138 8EG TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR User GuiDE APPENDICES SECTION APPENDIX C Step 3 Replace the failed power supply Remove the failed power supply by locating the red release tab 1 and pushing it to the right 2 then lifting the curved metal handle and pulling the power supply module towards you 3 Note that an audible alarm sounds and the LED is unlit when the power supply is disengaged Replace the failed power supply with your spare replacement power supply The alarm will turn off and the LED will be a steady green when the replacement power supply is securely locked in place Step 4 Contact Technical Support Contact Technical Support to order a new re
45. ase disk space utilization the percentage of space currently being used on the hard drive for both live and archive data If a high percentage displays you may want to expire data in the near term see Change Data Storage Settings NOTE Archive data is not applicable to a consolidated ER used database space total database space the amount of space in Gigabytes currently being used on the hard drive for both live and archive data and the total amount of space in Gigabytes Gbytes on the hard drive allocated to database storage LS NOTE Archive data is not applicable to a consolidated ER 94 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER e Average disk usage per day this field only displays on the consolidated ER and shows the average percentage of disk space used each day e Target percentage of live data the percentage of live data to be stored on the Server If this figure is 100 only live data will be stored If this figure is less than 100 the remaining percentage to be stored will be archive data The percentage that displays can be changed by entering and saving a different figure in the Percentage of live data field in the Change Settings section of this screen NOTE This field does not display on a consolidated ER e Last 8 weeks hits day average the average number of hits on the Server per day based on the last eight we
46. ate is being applied to the server WARNING Since this software update includes a kermel upgrade for the operating system once applied this update cannot be uninstalled and the server wil automatically reboot itself Are you sure you want to apply the change s al ml E Internet E Done 8 amp 6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GuIDE ENTERPRISE REPORTER OVERVIEW HOW TO USE THIS USER GUIDE e field an area ina k 7 Current Settings dialog box window Live Data 23 2002 to 52 2002 weeks year or screen that either Online Archive _to_ week year Mininum weeks of live data accommodates your data entry or Change Settings displays pertinent Mininum weeks of live lt gt information A text box is a type of field e frame a boxed in area in a dialog box window or screen that includes a Group Information Production group of objects such as fields text Admin boxes list boxes buttons radio buttons and or tables Objects within a frame belong to a specific function or 7 au group A frame often is labeled to indi cate its function or purpose Delete Rename e list box an area in a dialog box window or screen that accommodates and or Production displays entries of items that can be added or removed e pop up box or pop up 5 window a box or window User that opens after you click a 5 button in a d
47. ber of weeks that data will be saved on the Server if necessary To do so follow steps 1 3 again 4 Onaconsolidated ER enter the Weeks desired to keep data 5 After reviewing and accepting the final calculation s click the Save button As a result of your entries the following occurs on a standard ER 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE 97 ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER e the figure saved in the Percentage of live data field displays in the Target percentage of live data field in the Status section e the figures displayed in the Estimated total week s of live archive data fields display in the Estimated total week s of live archive data fields in the Status section e the Estimated number of week s until next expiration field may display a new figure based on the new settings you saved When the next database expiration runs all other fields in the Status section will reflect the new calculations TIP 8e6 recommends that you set up your Server to store more live data than archive data for the benefit of administrators and sub administrators who generate reports via the Client applica tion Report processing times are slower when generating reports that include non indexed data If your Server is set up to store only live data you will be able to store less data than if you store both live and archive data since indexes require additional storage space
48. cify the Language Set 1 If necessary select a language set from the Language pull down menu to specify that you wish to display that text in the console 2 Click Save to apply your settings and to restart the Web Client Server Specify Network Time Protocol Servers IP addresses of servers running Network Time Protocol NTP software are entered in the Server fields and the Current ER server system time day date HH MM SS time format and year displays below NTP is a time synchroni zation system for computer clocks throughout the Internet Your ER Server will use the actual time from clocks at the IP addresses you ve specified For the Enter local network time protocol NTP server fields by default the following IP addresses display in these three fields 128 59 35 142 142 3 100 15 and 129 132 98 11 If you wish to use different NTP servers follow these steps 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR UseR GUIDE 33 ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER 1 Enter or edit an IP address in each appropriate field e In the Server 1 field enter the IP address of the primary NTP server to be used for clock settings on your Server e In the Server 2 field enter the IP address of the secondary NTP server The time from this server will be used by your Server if the IP address for the primary server fails to be accessed by your Server e Inthe Server 3 field enter the IP address of
49. ck out the user by IP address if the incorrect password is entered for the number of times specified in the Allowable Number of Failed Password Attempts field within the interval defined in the Failed Password Attempts Timespan in minutes field OFF Choose this option if the user will not be locked out by IP address after entering the incorrect password Allowable Number of Failed Password Attempts With the Lockout by Username and or Lockout by IP Address option s enabled enter the number of times a user can enter an incorrect password during the interval defined in the Failed Password Attempts Timespan in minutes field before being locked out of the ER application NOTE The maximum number of failed attempts that can be entered is 10 Failed Password Attempts Timespan in minutes With the Lockout by Username and or Lockout by IP Address option s enabled enter the number of minutes that defines the interval in which a user can enter an incorrect password as specified in the Allowable Number of Failed Password Attempts field before being locked out of the ER application NOTE The maximum number of minutes that can be entered is 1440 2 Click Apply to apply your settings 86 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE 105 ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER User Group Import screen The User Group Import screen displays when the User Group Import opti
50. com NA blocked To see thi apap Temporarily Allow Pop ups Always Allow Pop ups from This Site Settings The Internet Filtering and Reporting Solution for the Enterprise Contact Us 1 888 786 7999 OSeare Information Bar Help Fig B 8 Information Bar menu options 2 Select Always Allow Pop ups from This Site this action opens the Allow pop ups from this site dialog box Allow pop ups from this site Would you Ike to allow pop ups from www 8a6 com Ne Fig B 9 Allow pop ups dialog box 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR User GUIDE 127 APPENDICES SECTION APPENDIX B 3 Click Yes to add the Client to your white list and to close the dialog box NOTE To view your white list go to the Pop up Blocker Settings dialog box see Fig B 7 and see the entries in the Allowed sites list box 128 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE APPENDICES SECTION APPENDIX C Appendix C RAID Maintenance This appendix pertains to ER H SL and HL servers and is divided into three parts Hardware Components Server Interface and Troubleshooting in the event of a failure in one of the drives power supplies or fans NOTE As part of the ongoing maintenance procedure for your RAID server 8e6 recommends that you always have a spare drive and spare power supply on hand Contact 8e6 Technical Support for replacement hard drives and powe
51. creen 86 Trace Route 37 update 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE 145 INDEX NTP server settings 33 routing table 37 Server software 56 User Group Import screen 106 User Name Identification screen 74 Username Display Setting screen 79 view diagnostic reports 87 Wall Clock Time 102 Web Client Server Management screen 67 window terminology 7 workstation requirements 11 146 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR User GUIDE
52. cts However reports generated for periods of time with archive data take longer to process since indexes are not included for that data 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE 91 ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER 92 e Expire pertains to the action of dropping data from the Server when there is no room left on the hard drive for additional storage When the hard drive reaches its maximum data storage capacity indexes from the oldest week of data stored on the Server are dropped or expired from the Server Thereafter when more space is needed on the Server the oldest week of non indexed data expires Expiration Rules The administrator of the Server specifies the number of weeks of data that will be stored on the Server based on the storage capacity of the hard drive and the number of hits on the Server After inputting the percentage of live data to be stored the Server translates that figure into the equivalent of weekly time periods for live and or archive data storage When the Server reaches the maximum number of weeks allocated for live data storage the oldest week of live data stored on the Server attains an archive data status In attaining an archive data status the index for that week of data is dropped from the database tables When the Server reaches its maximum number of weeks allocated for archive data storage the oldest week of non indexed da
53. cy e mail notification You may assign up to four individuals One of them has to match with the Master Administrator email The Master Administrator receives all messages Master Administrator s E Mail Address fadmin logo com M Choice one Send e mail to e mail address jsmith logo com M Choice two Send e mail to e mail address tiones logo com I Choice three Send e mail to e mail address I Choice four Sende mailtoe mailaddess Save Fig 1 2 15 Self Monitoring screen As the administrator of the Server you have the option to either activate or deactivate this feature When the self monitoring feature is activated an automated e mail message is dispatched to designated recipients if the Server identifies a failed process during its hourly check for new data 8 amp 6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR User GUIDE 47 ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER View a List of Contact E Mail Addresses If this feature is currently activated the e mail address of the Master Administrator displays on this screen along with any other contacts set up as Choice one four Set up and Activate Self Monitoring 1 Click the radio button corresponding to YES 2 Enter the Master Administrator s E Mail Address 3 In the Send e mail to e mail address fields enter at least one e mail address of a person authorized to receive automated notifications This can be the same address entered in the pr
54. d must be disabled e Session cookies from the ER Server must be allowed in order for the Administrator console to function properly NOTE Information about disabling pop up blocking software can be found in Appendix B Disable Pop up Blocking Software Network Requirements e High speed connection from the ER Server to the Web access logging device s e High speed connection from the ER Server to the Client workstation s 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE 11 ADMINISTRATOR SECTION CHAPTER 1 ACCESSING THE SERVER Chapter 1 Accessing the Server Preliminary Network Settings To initially set up your ER Server follow the instructions in the ER Quick Start Guide booklet packaged with your ER unit This guide explains how to perform the initial configura tion of the Server so that it can be accessed via an IP address on your network NOTE If you do not have the ER Administrator Quick Start Guide contact 8e6 Technologies immediately to have a copy sent to you A WARNING In order to prevent data from being lost or corrupted while the Server is running the Server should be connected to a UPS or other battery backup system Procedures for Accessing the Server A WARNING Once you turn on the Server DO NOT interrupt the initial boot up process This process may take from five to 10 minutes per drive If the process is interrupted damage to key files may occur When the Server is fully b
55. d Mode Setting screen for details on how to configure this option Database SMTP Server Setting Server Status Web Client Server Management Hardware Failure Detection Welcome to the Enterprise Reporter This box is in live mode now Change Mode Fig 1 2 13 Server menu main screen 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR User GuIDE 41 ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER Backup screen The Backup screen displays when the Backup option is selected from the Server menu This screen is used for setting up the password for the remote server s FTP account for executing an immediate backup on the ER Server and for performing a restoration to the database from the previous backup run Network j Server Database hes External Backup FTP Account This creates FTP login account to allow FTP access to ER Username ERbackup Password eeccccce Confirm Password Apply Internal Backup Restore Action Warning This will backup your live data to ER internal backup drive Manual Backup Warning This will override your current database with internal backup data Manual Restore Fig 1 2 14 Backup screen Backup and Recovery Procedures IMPORTANT 8e6 recommends establishing backup and recovery procedures when you first begin using the ER Server Please follow the advice in this section to ensure your ER Server is properly maintained in the event that da
56. de 9 components 10 consolidated ER 14 41 71 74 91 100 Consolidated Mode 14 Consolidated Mode Setting screen 77 Conventions 3 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE 141 INDEX 142 data storage setup 90 Database Menu 74 database status logs 86 Date Scope Expiration screen 90 diagnostic reports 86 Diagnostics 35 dialog box terminology 4 disable pop up blockers 120 Elapsed Time 82 expiration 92 Expiration screen 90 expire data from Server 90 passwords 104 terminology 92 field terminology 5 File Transfer Protocol FTP 8 44 63 frame terminology 5 FTP File Transfer Protocol 8 44 45 46 63 generate static table of IP addresses machine names 78 hardware 10 Hardware Failure Detection screen 69 HL server 129 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE INDEX install Server patch 58 Internet Explorer 17 123 IP ID 74 LDAP 106 LED indicators 130 Linux OS 10 list box terminology 5 live data setup on Server 90 terminology 97 Locked out Accounts and IPs screen 26 lockout 104 log database status 87 off the Server 78 on the Server 13 Manual Backup button 44 Manual Restore button 46 MySQL 1 10 64 NAS Status screen 99 Network Diagnostics screen 35 Network Menu 20 network requirements 11 Network Settings screen 28 Network Time Protocol NTP 33 NIC Mode screen 65 NTP Network Time Protocol 33 8E6 TECHNOLOGIES ENTERPRISE REPORTER
57. de in a dialog box window or screen This box often contains a button usually labeled OK for you to click in order to confirm or execute a command Apply Warning if you enable usernames they will overwrite any usernames that are coming in from the shadow log me al5 x button an object in a dialog box window or screen that can be clicked with your mouse to execute a command checkbox a small square in a dialog box window or screen used for indi cating whether or not you wish to select an option This object allows you to toggle between two choices By clicking in this box a check mark or an X is placed indicating that you selected the option When this box is not checked the option is not selected V Choice one dialog box a box that opens in response to a command made ina window or screen and requires your input You must choose an option by clicking a button such as Yes or No or Next or Cancel to execute your command As dictated by this box you also might need to make one or more entries or selections prior to clicking a button F http 200 10 100 66 808 process show_readmeccg The 4 1 00 software release includes new features enhancements to existing features and bug fixes For more information click here to view the release notes NOTE There will be momentary impact on Intemet reporting while this software upd
58. e Department Name User Name Add Display username OO Apply Reset WARNING After applying or updating a username format please re run the User Group Import from the Admin console This ensures the new user group patterns can be used in drill down reports for these user groups Fig 1 2 36 Username Display Setting screen 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR User GUIDE 79 ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER 80 View the Current Username Display Setting In the Current Username Display Setting frame the current username format displays if previously entered in the Display username field and saved on this screen Modify the Username Display Setting In the Modify Username Display Setting frame make selec tions from list boxes and apply results for the new username format to be displayed in the report 1 By default the following choices display in the Available Fields list box Domain Name Organization Name Department Name User Name Make a selection from this list for the first field displayed in your server console and raw logs that you wish to include in the username format in the report 2 Click Add to include this selection in the Raw Log Fields list box below NOTE Follow steps 1 and 2 for each consecutive field to be added to the Raw Log Fields list box TIP Click the Reset button on this screen at any time to revert to the default settings WARNING
59. e with defective parts from 8e6 Technologies local reseller or distributor Extended Technical Support and Service Extended technical support is available to customers under a Technical Support Agreement Contact 8e6 Technologies during normal business hours 8 a m to 5 p m PST at 888 786 7999 or if outside the United States call 1 714 282 6111 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE 113 APPENDICES SECTION APPENDIX A 114 APPENDICES SECTION Appendix A Evaluation Mode By default the ER Server and Client are set to the evalua tion mode This appendix explains how to use the ER Server in the evaluation mode and how to activate the ER Server to function in the activated mode Administrator Console After logging on the Server the ER Status pop up box opens to inform you that the ER unit is currently in the eval uation mode AER Status Microsoft Internet Explorer zloj xj EVALUATION MODE MAX DATA STORAGE 4 WEEKS Change Evaluation Mode Fig A 1 ER Status pop up box The Server will store data for the period specified in the pop up box EVALUATION MODE MAX DATA STORAGE X WEEKS in which X represents the maximum number of weeks in the ER s data storage scope 8 amp 6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GulDE APPENDICES SECTION APPENDIX A You have the option to either use the ER unit in the evalua tion mode or change the
60. e fields click the Delete button to remove the adminis trator s user name from the choices in the pull down menu 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE 25 ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER 26 Locked out Accounts and IPs screen The Locked out Accounts and IPs screen displays when the Lockouts option is selected from the Network menu This screen is used for unlocking accounts or IP addresses of administrators and sub administrators that are currently locked out of the Administrator console or Web Client Network Server y Database Locked out Accounts and IPs Locked out Admin GUI Accounts There is no Admin GUI account currently locked out Locked out Web Client Accounts ajackson droberts mbest 7 Select All Unlock Locked out IPs 200 10 101 82 M Select All Unlock Fig 1 2 5 Locked out Accounts and IPs screen 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER NOTE An account or IP address becomes locked if the Pass word Security Options feature is enabled in the Optional Features screen and a user is unable to log into the Administrator console or Web Client due to a password expiration or having met the specified number of failed password attempts within the desig nated timespan View Locked Accounts IP addresses The frames in this screen display
61. e in the Admin console 136 Step 3 Replace the failed hard drive 00 137 Step 4 Rebuild the hard drive ceseeeeeees 138 Step 5 Contact Technical Suppott 0 ceee 138 Power supply failure cccccceceeeeeeeeeeeeeeeeceeeeeeeeeeeeees 138 Step 1 Identify the failed power supply 2 138 Step 2 Unplug the power Cord 2 0e eeeeeeeeeees 138 Step 3 Replace the failed power supply 139 Step 4 Contact Technical Suppott 0 ceee 139 pam PAGS niet fe fine aces oh beast Sa deed so ernie as elated abate 140 Identify a fan failure ee ceeeceeeeeeeeeeeeeeeeeeeeeeenteeeeeeene 140 INDEX EEEE texchexadcousniwonraededect E 141 x 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE ENTERPRISE REPORTER OVERVIEW OPERATIONS ENTERPRISE REPORTER OVERVIEW Though many companies have Internet filtering solutions to prevent employees from accessing inappropriate non work related Web sites simply blocking these sites is not enough Administrators want the ability to know who is accessing which site the duration of each site visit and the frequency of these visits This data can help administrators identify abusers develop policies and target sites to be filtered in order to maximize bandwidth utilization and productivity The Enterprise Reporter ER from 8e6 Technologies is designed to readily obtain
62. e of Static IPs Update and Machine Names IPs Machines Usernames to Ignore Please enter the IP Machine amp Username you wish to ignore below One Name Per Line IP to ignore Machine to ignore ladmin edot Username to ignore Fig 1 2 35 User Name Identification screen with IP ID activated 8 amp 6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR User GUIDE 75 ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER As the administrator of the Server you have the option to either enable or disable this feature for logging users activ ities by usernames machine names and or IP addresses of machines WARNINGS A The ER will generate NetBIOS requests outside the network if IP ID is activated and if no segment settings have been specified in the configuration of the Web access logging device causing it to log external traffic To resolve this issue the Web access logging device should be modified to log activity only within the network If a firewall is used it should be set up to prevent logging NetBIOS requests outside the network NOTE Depending on the type of Web access logging device you are using there may not be a configuration parameter for segment settings Be sure the time zone specified for the ER is the same for each Web access logging device the ER uses Failure in executing this setup will cause inconsistencies when users logging times are reported especially if IP ID is activated If
63. ected to rolling blackouts and a blackout is scheduled during the time of your daily backup you should back up your data before the blackout period when the ER Server will be down e Expiration about to occur If a data expiration is about to occur you might want to back up your data before losing the oldest data on the ER Server prior to the daily backup process WARNING If corrupted data is detected on the ER Server do not backup your data as you may back up and eventually restore a corrupted database 44 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER When performing a manual backup the ER s database is immediately saved to the internal backup drive From the remote server the backup database can be retrieved via FTP and then stored off site 9 TIP 8e6 recommends executing an on demand backup during the lightest period of system usage so the Server will perform at maximum capacity 1 Click the Manual Backup button in the Internal Backup Restore Action frame to specify that you wish to back up live data to the ER Server s internal backup drive 2 On the Confirm Backup Restore screen click the Yes button to back up the database tables and indexes A WARNING 8e6 recommends that you do not perform other func tions on the ER Server until the backup is complete The time it will take to complete the backup depends on the size of all t
64. ed 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE 131 APPENDICES SECTION APPENDIX C 132 Front control panels on H SL and HL units Control panel buttons icons and LED indicators display on the right side of the front panel The buttons let you perform a function on the unit while an LED indicator corresponding to an icon alerts you to the status of that feature on the unit VID ae ae B 7 000008 Button H chassis front panel ax ae D US OOO OO g 5 5 5 SL chassis front panel N A wO amp amp B 4 GOOO 5 5 5 5 z HL chassis front oe oe 3 pane The buttons and LED indicators for the depicted icons func tion as follows la N UID button On an H or HL server when the UID button is pressed a steady blue LED displays on both the front and rear of the chassis see also Rear of chassis These indicators are used for easy location of the chassis in a large stack config uration The LED remains on until the button is pressed a second time WY 8 amp 6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GulDE APPENDICES SECTION APPENDIX C Overheat Fan Fail icon This LED is unlit unless the chassis is overheated A flashing red LED indicates a fan failure A steady red LED on and not flashing indicates an overheating condi tion which may be caused by cables obstructing the airflow in the system or the ambie
65. eks of data stored on the Server L NOTE This field does not display on a consolidated ER The following data that displays is current as of the last changes made in the Change Settings section of the screen e Estimated total week s of live data the number of weeks of live data the Server will store based on your specifications This number is affected by the hits day on the Server and the maximum number of weeks of data the Server is able to hold The number of weeks of live data to be stored can be changed by making a new entry in the Percentage of live data field in the Change Settings section of this screen and saving the result of your calculations that displays below in the Estimated total week s of live data field NOTE This field does not display on a consolidated ER e Estimated total week s of archive data the number of weeks of archive data the Server will store based on 8 E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE 95 ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER your specifications This number is affected by the hits day on the Server and the maximum number of weeks of data the Server is able to hold The number of weeks of archive data to be stored can be changed by making a new entry in the Percentage of live data field in the Change Settings section of this screen and saving the result of your calculations that displays below in the Estimated total week s of
66. ent to this address to test the SMTP Server settings Ok Cancel Fig 1 2 17 SMTP Email Test box 2 Enter the email address in the pop up box 50 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER 3 Click OK to close the pop up box and to process your request If all SMTP settings are accepted the test email should be received at the specified address Server Status screen The Server Status screen displays when the Server Status option is selected from the Server menu This screen which automatically refreshes itself every 10 seconds displays the statuses of processes currently running on the Server and provides information on the amount of space and memory used by each process Database Product Version Enterprise Reporter Version 5 0 00 9 June 30 2008 Copyright 2008 8e6 Technologies Server Status CPU Utilization CPU Load Averages 0 00 0 02 0 00 CPU states 3 7 us 0 2 sy 0 0 ni 96 0 id 0 1 wa 0 0 hi 0 0 si 0 0 st Memory 4149896k total 3933252k used 216644k free 391844k buffers Swap 2097144k total Ok used 2097144k free 2835008k cached Disk drives status fdewV GOO rootly 29931580 1357056 27054092 none 29931580 1357056 27054092 5 idewipts none 2074948 o 2074948 0 devishm fdewVGO0Be6lv 79473544 1942704 73493824 3 fustlocal Be6 fdew GOO backuply 126951204 51404 120451060 1 ibackup fdewVGOO dblv1 21911
67. ents backup and restoration procedures for the Server Instructions on configuring and maintaining the ER Server are documented in this section 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE ADMINISTRATOR SECTION INTRODUCTION NOTES This user guide is accessible via the Help link beneath the banner in any screen in the Administrator console Information about the ER Client can be found in the ER Web Client User Guide that can be obtained from http www 8e6 com docs er5_welient pdf 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE 9 ADMINISTRATOR SECTION COMPONENTS AND ENVIRONMENT Components and Environment Components Hardware High performance server One or more high capacity hard drives Optional One or more attached NAS storage devices e g Ethernet connected SCSI connected SAN Software 10 Linux OS Administrator Graphical User Interface GUI console utilized by an authorized administrator to configure and maintain the ER Server MySQL database 8e6 Technologies proprietary Client application employed by report users for generating views and reports 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE ADMINISTRATOR SECTION COMPONENTS AND ENVIRONMENT Environment Workstation Requirements e Windows 2000 NT 4 0 or XP operating system Internet Explorer IE Version 6 0 or later e Pop up blocking software if installe
68. eports will include Web page hits only or both Web page and object hits Objects include images graphics multimedia items and text item object files NOTE This feature is not available on a consolidated ER WARNING If Pages only is selected all records of objects accessed by end users will be lost for the time period in which this option was enabled Even if there were objects accessed by end users during that time period zeroes 0 will display for object activity in generated reports 1 Select one of two radio buttons to specify the type of hits to be included in drill down Wall Clock Time and sched uled custom reports e Pages only Choose this option to include only Web page hits in reports e Pages and Objects Choose this option to include both Web page and object hits in reports 2 Click Apply to apply your setting 86 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR User GUIDE 103 ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER 104 Enable Configure Password Security Option In the Password Security Options frame passwords for accessing the Administrator console or Web Client can be set to expire after a specified number of days and or lock out the user from accessing the Administrator console and Web Client after a specified number of failed password entry attempts within a defined interval of time 1 Enable any of the following options At the Password Exp
69. equest Count cccceceeeeeeeeees 102 Enable Wall Clock Time es eeeeeeeceeceeeeeeeeeeees 102 Enable Page and or Object Count 103 Enable Configure Password Security Option 104 User Group Import screen 00 ccceeeeeeeeeeeeeeeceeceeeeeeeeteees 106 Import User Group ceceeeeeeeeeeeeeeceeeeeeeeeeeeeeteees 107 TECHNICAL SUPPORT PRODUCT WARRANTIES 4 5 108 Technical Support sccciseisscscsssisccscerseseversseestesecerseesssevestenesteeesss 108 HOUIS 2 2 he eee ee eee ee ee 108 Contact Information cecceceeceeeeeeee eect eeeeeecteaeeeeeeeeeeeeeeeeeseees 108 Domestic United States 0 0 cece ee eccteeeeeeetteeeeenenaaes 108 Intemational n 02d ett cg desc aar aa Taea a mesa ees ee ete 108 E Mail sacri chee ae i a eee 108 Office Locations and Phone Numbers esseere 109 8e6 Corporate Headquarters USA eceseeeeeeeeneeeees 109 866 TAIWAN ae eea eaaa ee atuda aR Aaaa E tated eet 109 Support Procedures cececceccecceeeeeeeeeeeeeceeeeaeceeeeeeeeeeeeeeseeees 110 Product Warranties sisccscccsisccoccisscciescdiseesseessecectectuncaievesivesivess gt 111 viii 86 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR User GUIDE CONTENTS Standard Warranty cec ean a a a a a aa 111 Technical Support and Service 0 ccceeeeeeeeeeeeceeceeeeeeeeeeeeteeteees 112 Extended Warranty optional eeeesseseessseeseerssesrrrrresse
70. evaluation mode in one of two ways by extending the evaluation period or by activating the unit so that it can be used in the activated mode LS NOTE The message EVALUATION MODE MAX DATA STORAGE X WEEKS also displays at the top of the Expiration screen in the Administrator console Refer to the Expiration screen sub section in Chapter 2 of the Administrator Section for more information about data storage and expiration 86 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR User GUIDE 115 APPENDICES SECTION APPENDIX A Use the Server in the Evaluation Mode To use the unit in the evaluation mode click the X in the upper right corner of the ER Status pop up box to close it Expiration screen In the evaluation mode the Expiration screen can only be used for viewing data storage statistics and not for modi fying data storage capacity criteria Network y Database Expiration Status as of 2007 11 13 13 04 40 EVALUATION MODE MAX DATA STORAGE 24 WEEKS Please click here to activate the box 2007 08 01 00 00 14 Date scope for total data Total number of week s stored Current live data yearweekno date scope Total number of live week s Current archive data yearweekno date scope Total number of archive week s Database disk space utilization used database spaceltotal database space Target percentage of live data Last 8 weeks hits day average Estimated total week s of live data Estima
71. ever if a hard drive has failed the message FAIL displays for the corresponding hard drive number 8 amp 6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE APPENDICES SECTION APPENDIX C Before taking any action in this screen proceed to Step 3 Step 3 Replace the failed hard drive After verifying the failed hard drive in the Administrator console go to the server to replace the drive Hard Drive Icon Carrier Release Button Press the red release button to release the handle on the carrier and then extend the handle fully and pull the carrier out towards you Replace the failed drive with your spare replacement drive Release Button NOTE Contact Technical Support if you have any questions about replacing a failed hard drive 8 amp 6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR User GUIDE 137 APPENDICES SECTION APPENDIX C Step 4 Rebuild the hard drive Once the failed hard drive has been replaced return to the Hardware Failure Detection screen in the Administrator console and click Rebuild to proceed with the rebuild process A WARNING When the RAID array reconstruction process begins the message Enterprise Reporter Functionality Suspended Drive Rebuild in Process displays and the hard drive becomes inaccessible Step 5 Contact Technical Support Contact Technical Support to order a new replacement hard drive and for instructions on returning your failed h
72. evious field Entries in the three remaining fields are optional 4 If e mail addresses were entered in any of the four optional e mail address fields click in the Choice one Choice four checkboxes corresponding to the e mail address es 5 Click the Save button to activate self monitoring Remove Recipient from E mail Notification List 1 To stop sending emergency notifications to an e mail address set up in the list remove the check mark from the checkbox corresponding to the appropriate e mail address 2 Click the Save button to remove the recipient s name from the e mail list The Master Administrator and any remaining e mail addresses in the list will continue receiving notifications Deactivate Self Monitoring 1 Click the radio button corresponding to NO 2 Click the Save button to deactivate self monitoring 48 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER SMTP Server Setting screen The SMTP Server Setting screen is used for entering settings for the Simple Mail Transfer Protocol that will be used for sending email alert messages to specified adminis trators Network y Database SMTP Server Setting SMTP Server maillogo com SMTP Port fe Email queue size fo From Email Address root localhost cam Authentication C Enable Disable Username Password Confirm Password Test Settings Apply Fig 1 2 16 SMT
73. f their respective companies and are the sole property of their respective manufacturers Part ER5 SUG_v1 01 0901 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE iii 8 amp 6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GuiDE CONTENTS ENTERPRISE REPORTER OVERVIEW ssccccsessseeeeeseeeeeeeeeeees 1 Ope rations ete tives Sidi vind Socket a aa a E rae arad aana 1 How to Use this User Guide ccceceseeeeeeeeeeeeeeeeeeneeeeeeeeeeeeseenees 2 Organizat om ra eidar a aa ane ved ede a 2 Conventions anea aa a a ed Aion aaa a A yee 3 TEMINY aeea a a a aa G 4 ADMINISTRATOR SECTION ccecseeeceeeeeeeeeeeeeeneeeeeeeeeeeeeeeeees 8 INCFOGUCTION E E E EA T 8 Components and Environment ssssssssessssssssssssnnnnnnnnnnnnnennnnnn 10 COMPONENTS ie aa ie e a acide a pelt eaa a adaa ee 10 Hardware siiin at eee aiee ear E a adenine 10 SOWAre saosan a ee eed asad sh dee See A eaten aa Eaa rade 10 Environment serae inde a e a iat aE 11 Workstation Requirements cccccceeeeeeeeeeeceeeeeeeeeeeeeeeeeeeees 11 Network Requirements cceeeeeeeeeeeceecceceeeeeeeeeeeeeessennneaaees 11 Chapter 1 Accessing the Server ccecceesseseeeeeeeeeeeeneees 12 Preliminary Network Settings ccccececceeeeeeeeeeeeeeeeetecieeeeeesaeeeeeees 12 Procedures for Accessing the Server cceceeeceeeeetteeeeeeettteeeeeeeees 12 Procedures for Logging On Off the Server n se 13 LOG OM on rri ai H
74. hat have been unlocked Network Settings screen The Network Settings screen displays when the Network Setting option is selected from the Network menu This screen is used for setting up IP addresses so the Server can communicate with your system Network y Server y Database Network Settings Network Host Name ER4 LOGO com LAN 1 IP 200 10 101 76 Netmask 255 255 255 192 Gateway IP 200 1010165 First DNS IP 200 10 10 93 Second DNS IP o0 10 100 8 Save Fig 1 2 6 Network Settings screen 28 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER Set up Edit IP Addresses TIP In order for the Server to effectively communicate with your system be sure all fields contain accurate information before saving your settings 1 Enter or edit an IP address in each appropriate field 2 Be sure each IP address is correct and then click Save In the Host Name field enter the address or URL that will be used for accessing the Administrator console This entry should include the full qualified domain name and the host name for the box i e reporter myserver com In the LAN 1 IP field enter the IP address of the ER Server on your Local Area Network LAN 1 In the Netmask field enter the netmask that will define the traffic designated for the LAN In the Gateway IP field enter the IP address for the default router that will be t
75. he activated mode Appendix B explains how to disable many types of pop up blocking software Appendix C includes information about RAID maintenance and troubleshooting on an ER H SL or HL server Index This section includes an index of topics and the first page numbers where they appear in this user guide 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE ENTERPRISE REPORTER OVERVIEW HOW TO USE THIS USER GUIDE Conventions The following icons are used throughout this user guide NOTE The note icon is followed by italicized text providing additional information about the current topic TIP The tip icon is followed by italicized text giving you hints on how to execute a task more efficiently A WARNING The warning icon is followed by italicized text cautioning you about making entries in the application executing certain processes or procedures or the outcome of specified actions IMPORTANT The important icon is followed by italicized text informing you about important information or procedures to follow to ensure maximum uptime on the ER Server 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR UseR GUIDE 3 ENTERPRISE REPORTER OVERVIEW HOWTO USE THIS USER GUIDE Terminology The following terms are used throughout this user guide Sample images not to scale are included for each item alert box a message box that opens in response to an entry you ma
76. he main gateway for the entire network segment In the First DNS IP field enter the IP address of the primary Domain Name System name server The Server box will use this IP address to identify other IP addresses on the system including its own IP address In the Second DNS IP field enter the IP address of the fallback DNS NOTE After appropriate entries have been made in these fields and saved you must restart the Server to activate the IPs To restart the Server select the Restart Hardware option on the Shut Down screen See the Shut Down sub section under the Server menu section in this chapter 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE 29 ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER 30 Routing Table screen The Routing Table screen displays when the Routing Table option is selected from the Network menu This screen is used for viewing building and maintaining a list of routers network destination and gateway IP addresses the Server will use for communicating with other segments of the network You will only need to set up a routing table if your local network is interconnected with another network y Database Routing Table 200 10 101 60 24 200 10 100 120 E Destination Network Mask Gateway E Delete Fig 1 2 7 Routing Table screen View a List of Routers Each router that was configured in the routing table displays as a separate row in the
77. he password that the manage ment console would use when requesting access Create Build the Access Control List 1 In the Enter new IP to add field enter the IP address of an interface from to which the SNMP should receive send data 2 Click Add to include the entry in the Access control list box Repeat steps 1 and 2 for each IP address to be included in the list 3 After all entries are made click Save Maintain the Access Control List 1 To remove one or more IP addresses from the list select each IP address from the Access control list using the Ctrl key for multiple selections 2 Click Delete 3 Click Save 40 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER Server Menu The Server pull down menu includes options for setting up processes for maintaining the Server These options are Backup Self Monitoring SMTP Server Setting Server Status Secure Access Software Update Software Update Setting Shut Down NIC Mode Web Client Server Manage ment and Hardware Failure Detection LS NOTES The Software Update Setting option is only available if the R3000 unit is set up in the Stand Alone mode See the Synchronization sub section in the R3000 User Guide for more information about setup modes An additional option for Consolidated Mode Setting is available on a consolidated ER Server CER See Consolidated ER Consolidate
78. hoose Administrators to display the Add Edit Delete Administrators screen where you will set up your user name and password Network Server y Database ed AddlEdit Delete Administrators New Administrator v User Name L o Password Confirm Password Save Delete Fig 1 1 3 Add Edit Delete Administrators screen 2 Select New Administrators from the pull down menu 16 8 amp 6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE ADMINISTRATOR SECTION CHAPTER 1 ACCESSING THE SERVER 3 In the User Name field enter up to 20 characters this may include upper and or lowercase alphanumeric char acters and special characters 4 In the Password field enter eight to 20 characters including at least one alpha character one numeric char acter and one special character The password is case sensitive 5 Inthe Confirm Password field re enter the password in the exact format used at the Password field 6 Click the Save button 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE 17 ADMINISTRATOR SECTION CHAPTER 1 ACCESSING THE SERVER Log Off To log off the Administrator console click the Logout link beneath the banner in any screen to display the log out screen 8e6 Enterprise Reporter Gs jeb Technologies www 8e6technologies com Welcome to the Enterprise Reporter Admin Console User Name I Password Login Fig 1 1 4 Logout screen Click the
79. i Jan 28 12 56 48 2005 Stopping process usrlocal 8e6 bin dbstaticip Fri Jan 28 12 56 48 2005 Waiting for process usrlocal 8e6 bin startall sh to stop using signal 9 with sleep time 10 Fri Jan 28 12 56 48 2005 Waiting for process usrlocal 8e6 binweekly sh to stop using signal 9 with sleep time 10 Fri Jan 28 12 56 48 2005 Waiting for process usrlocal 8e6 bin daily sh to stop using signal 9 with sleep time 10 Fri Jan 28 12 56 48 2005 Waiting for process usrlocal 8e6 bin hourly sh to stop using signal 9 with sleep time 10 Fri Jan 28 12 56 48 2005 Waiting for process usrlocal 8e6 binifilewatch to stop using signal 9 with sleep time 10 Fri Jan 28 12 57 08 2005 Waiting for process usr local 8e6 bin dbbackup to stop using signal 9 with sleep time 10 Fri Jan 28 12 57 08 2005 Waiting for process usr local 8e6 bin dbcontrol to stop using signal 9 with sleep time 10 Fri Jan 28 12 57 28 2005 Waiting for processusrilocal 8e6s bin dbexpiration to stop using signal 9 with sleep time 10 Fri Jan 28 12 57 28 2005 Waiting for process usr local 8e6 bin dbexpire_summary to stop using signal 9 with sleep time 10 Fri Jan 28 12 57 28 2005 Waiting for process usrlocal 8e6 bin dbidentify to stop using signal 9 with sleep time 10 Fri Jan 28 12 57 28 2005 Waiting for process uslocal 8e6 binidbipgroups to stop using signal 9 with sleep time 10 Fri lan 28 17 47 78 NNA Waitin far nroressusrilncaliReRihinidhinninarer tn stan using sional with sleen time tf a Fig 1 2 25 Pa
80. ialog box Poom o window or screen This box or window may display information or may require you to make one or more entries Unlike a dialog box you do not need to choose between options e pull down menu a field ina dialog box window or screen Daily that contains a down arrow to the right When you click the arrow a menu of items displays from which you make a selection 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE 5 ENTERPRISE REPORTER OVERVIEW HOWTO USE THIS USER GUIDE e radio button a small circular object in a dialog box window or YES NO screen used for selecting an option This object allows you to toggle between two choices By clicking a radio button a dot is placed in the circle indi cating that you selected the option When the circle is empty the option is not selected screen a Ol Main Object reves em some o of an applica tion that displays AddlEditiDelete Administrators across your monitor A a screen can Contam Pawo contain iv oa windows frames fields tables text boxes list boxes buttons and radio buttons Uses Marne e table an area in a i window or screen EERI EERI r that contains items tesa ted L previously entered or selected e text box an area in a dialog Password box window or screen that accommodates your data entry A text box is a type of field 6 8E6 TECHNOLOGIES ENTERPRISE REP
81. ies com Welcome to the Enterprise Reporter Before you begin please selectthe server s function Enterprise Reporter functions as a reporting server able to capture logs and generate reports C Archive Enterprise Reporter functions as an archive server able to hold logs for storage Apply Fig 1 1 2 Administrator console main screen first time access Specify the Server s function 1 Click the appropriate radio button to specify the function of the Server e choose Live if you wish the Server to function in the live mode receiving and processing real time data from the Web access logging device e choose Archive if you wish the Server to function in the archive mode solely as a receptacle for histor ical archived files In this mode old files placed on the Server can be viewed using the Client reporting application 8 amp 6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR User GUIDE 15 ADMINISTRATOR SECTION CHAPTER 1 ACCESSING THE SERVER 2 Click Apply to confirm your selection The mode you specify will immediately be in effect TIP After choosing the function for the ER Server box on the main screen if you have not previously set up your own user name and password you should do so before entering any Server settings Set up an Administrator Login ID NOTE If you have already set up your user name and password you can Skip this section 1 At the Network pull down menu c
82. ig toed sdadobeevs Wigs deere T a A a 13 Logging on the First Time 0 eceeeeeeeeeseeeeeeeeetteeeeeeeeaaes 15 Specify the Server s function 000 0 eee eeeeeeeeeeteeenteeees 15 Set up an Administrator Login ID s es 16 LOG O ni tecdesieddedeed eenn eNA ESE ENA PENNAT EN SENEI E eects 18 Chapter 2 Configuring the ER Server cccsessseeeeeeeeeeeeeeeees 19 Administrator Console ccceececeeeecccneceeeeeeeeeeeeeeesecsuaaeeeeeeeeeeeess 19 Network Menu iiics iennet aiie iieiaeie aia i aai 20 Box Mode screen ccceceeeeeeeeeeeeeeceeeeeeeeeeeeeeeeenaeceeeeeees 21 Live Modei nuiir oee aeaea aaa dai aa eae thee 21 Archive M dra aiae iaaea t totes aA RA aea CAES 21 Change the Box Mode eeeeeceeeeeeeceeeeeeseeeeeeeeeenaeees 22 8EG TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR UseR GUIDE CONTENTS Add Edit Delete Administrators screen 0 0e 23 View a List of Administrators ccccceeeeeeteteeeees 24 Add an Administrator oise aae a ia 24 Edit an Administrator s Login ID 24 Delete an Administrator ccccccceeeeeeeeeeeceeeeeeeeees 25 Locked out Accounts and IPs screen cseeeeeeeeees 26 View Locked Accounts IP addreSses ccccceeeeee 27 Unlock Accounts IP addresses ccesseceeeeeeseeeeees 27 Network Settings screen cccceeeeseeeeeeeeeneeeeeeeenaeeeeeeeeaaes 28 Set up Edit IP Addresses
83. ime As you can see it is critical that raw logs are available to bridge the gap between the last database backup and the present time and more frequent backups local and remote result in less catch up time required for reprocessing raw logs 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR UseR GUIDE 43 ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER Set up Edit External Backup FTP Password In order to back up the ER Server s database to a remote server an FTP account must be established for the remote server NOTE In the External Backup FTP Account frame the login name that will be used to access the remote server displays in the Username field This field cannot be edited 1 Inthe Password field enter up to eight characters for the password The entry in this field is alphanumeric and case sensitive 2 Inthe Confirm Password field re enter the password in the exact format used in the Password field 3 Click the Apply button to save your entries The updated Account ID will be activated after two minutes Execute a Manual Backup In addition to performing on demand backups in preparation for a disaster recovery you may wish to execute a manual backup under the following circumstances e Power outage If there is a power outage at your facility and your system uses a backup battery you might want to back up data before the battery fails e Rolling blackout If your facility is subj
84. iration field click the radio button corresponding to either password expiration option e Never Choose this option if passwords will be set to never expire Number of x days prior to expiration Choose this option if password will be set to expire after x number of days in which x represents the number of days the password will be valid NOTES The maximum number of days that can be entered is 365 If a user s password has expired when he she enters his her User Name and Password in the login screen and clicks Login he she will be prompted to re enter his her User Name and enter a new password in the Password and Confirm Password fields At the Lockout by Username field click the radio button corresponding to either of the following options e ON Choose this option to lock out the user by username if the incorrect password is entered for the number of times specified in the Allowable Number of Failed Password Attempts field within the interval defined in the Failed Password Attempts Timespan in minutes field 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER OFF Choose this option if the user will not be locked out by username after entering the incorrect password At the Lockout by IP Address field click the radio button corresponding to either of the following options ON Choose this option to lo
85. ity 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE 111 TECHNICAL SUPPORT PRODUCT WARRANTIES PRODUCT WARRANTIES Technical Support and Service 8e6 Technologies will provide initial installation support and technical support for up to 90 days following installation 8e6 Technologies provides after hour emergency support to 8e6 server customers An after hours technician can be reached by voice line Technical support information Online http www 8e6 com support html Toll Free 888 786 7999 press 3 Telephone 1 714 282 6111 press 3 E mail support 8e6 com Have the following information ready before calling tech nical support Product Description Purchase Date Extended warranty purchased Plan Reseller or Distributor contact Customer contact 112 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE TECHNICAL SUPPORT PRODUCT WARRANTIES PRODUCT WARRANTIES Extended Warranty optional The extended warranty applies to hardware and software of the product s except any misuse or modification of the product s or product s located outside of the United States The extended warranty does not include new product upgrades Hardware parts will be furnished as necessary to maintain the proper operational condition of the product s If parts are discontinued from production during the Warranty Period immediate replacement product s or hardware parts will be available for exchang
86. l Features screen displays when Optional Features is selected from the Database menu see Fig 1 2 42 This screen is used for specifying any of the following options to be available in the Web Client when generating specified types of reports Search String Reporting Block Request Count Wall Clock Time Object Count This screen also is used for enabling and configuring the password security feature to be used for the Administrator console and or Web Client NOTES Optional features can be enabled or disabled at any time On a consolidated ER the Search String Reporting and Object Count options are not available 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER Rh Server ZX Oatabase Optional Features Please select which Enterprise Roporter features you would like 10 enable or Be provides these options since not all customers require the Game depth of detailed teporting and disabling some of these features will improve the performance of the reporter Search String Reporting The Search String feature displays the full search string content that was typed imo search angino toxt box ON OFF Aent Block Request Court Tho Block Request foaturo enables the Top 20 Users by Blocked Request canned report ON OFF Tho Wall Clock Timo Report shows whathor there wore any Web page hits in a gvon mi
87. lf Monitoring screen ce ceeeeeeeeeeeeeseeeeeeeeeeeeneeeeeeeenaeeees 47 View a List of Contact E Mail Addresses 05 48 Set up and Activate Self Monitoring c ceeeeeeeeees 48 Remove Recipient from E mail Notification List 48 Deactivate Self Monitoring cccccceeeeeeeeeeeetieeeerees 48 SMTP Server Setting screen c eeeeeeeeeeeeeeeeeeentneeeeees 49 Enter Edit SMTP Server Settings ceeeeee 49 vi 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE CONTENTS Verify SMTP Settings aaki 50 Server Status SCrEGN cccccccsesseecceeceaeeceeeceeaneaseeeeeeeaaeeeees 51 View the Status of the Server ec ccccececeseeeeeeeeeeees 52 Secure ACCESS SCIEN erei an aaa haa 53 Activate a Port to Access the Server cccceeeeeee 54 Terminate a Port Connection cccsccceeeeeeeeeeeeeees 55 Terminate All Port Connections cccccceceesseeeeeeees 55 Software Update screen ccccccceeceeeeeeeeeeeeteneeeeeeeeees 56 View Installed Software Updates ceceeeeees 57 Uninstall the Most Recently Applied Software Update 57 View Available Software Updates ceeeeees 57 Install a Software Update ecceceeeeeeeeeeeeesenteees 58 Software Update Setting screen 00 eeeeeeeeeeenteeeeeeeneee 61 Specify Proxy Settings cc eeeeeeeeeeeeneeeeeeeeeteeeeees 62 SAVE SOM
88. low Address of Web site to allow Allowed sites Be6 com Remove All Notifications and Filter Level v Play a sound when a pop up is blocked v Show Information Bar when a pop up is blocked Filter Level Medium Block most automatic pop ups xj N Fig B 7 Pop up Blocker Settings 2 Enter the Address of Web site to allow and click Add to include this address in the Allowed sites list box Click Close to close the dialog box The Client has now been added to your white list 126 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE APPENDICES SECTION APPENDIX B Use the Information Bar With pop up blocking enabled the Information Bar can be set up and used for viewing information about blocked pop ups or allowing pop ups from a specified site Set up the Information Bar 1 Go to the toolbar and select Tools gt Pop up Blocker gt Pop up Blocker Settings to open the Pop up Blocker Settings dialog box see Fig B 7 2 In the Notifications and Filter Level frame click the checkbox for Show Information Bar when a pop up is blocked 3 Click Close to close the dialog box Access the Client 1 Click the Information Bar for settings options 4 806 Technologies Internet Filtering and Reporting for the Enterprise Microsoft Internet Explorer Fie Edit Vew Favorites Too Heb Ox x aA JP seach Shp Favorites O 5 m B 33 ht0s hwwn 8e5
89. mporting user groups 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE 81 ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER Page View Elapsed Time screen The Page View Elapsed Time screen displays when the Elapsed Time option is selected from the Database menu This screen is used for establishing the value amount of time that will be used when tracking the length of a user s stay at a given Web site and the number of times the user accesses that site LS NOTE This option is not available in a consolidated ER Network x Server Database fa Page View Elapsed Time Elapse Time 10 seconds Save Fig 1 2 37 Page View Elapsed Time screen Establish the Unit of Elapsed Time for Page Views 1 In the Elapse Time field enter the number of seconds that will be used as the value when tracking a user s visit to a Web site 2 Click the Save button 82 8 amp 6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER Elapsed Time Rules Each time a user on the network accesses a Web site this activity is logged as one or more visit s to that site The amount of time a user spends on that site and the number of times he she accesses that site is tracked according to the following rules e A user will be logged as having visited a Web site one time if the amount of time spent on any pages at that site is equivalent
90. n communicate with a machine at a given IP address within the network and the speed of the network connection 1 In the Ping frame enter the IP address or host name of the specific Internet address to be contacted pinged 2 Click the Ping button to display the results found by the Server as shown on the sample screen y Database PING 208 255 20 29 208 255 20 29 from 200 10 101 67 56 84 bytes of data 208 255 20 29 ping statistics 3 packets transmitted 0 packets received 100 packet loss Fig 1 2 10 Ping results As indicated by the results for the sample entry the Server at 206 255 20 29 was not able to communicate with the machine at the IP address 200 10 101 67 The statistics show that three 3 data packets were trans mitted by the Server but zero 0 packets were received by the designated machine for a total of three 3 errors and a 100 percent packet loss 36 8 amp 6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER TIP If the machine cannot be contacted be sure the ping feature on that machine is turned on NOTE To ping another IP address click the Back button in your browser window then click the Clear button in the Ping frame and follow the procedures documented in this sub section Trace Route If the ping utility was not able to help you diagnose the problem with your network configuration you should use
91. n screen click the link here in the message at the top of the screen Please click here to activate the box By clicking the button or link the Activation Page pop up box opens 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE 117 APPENDICES SECTION APPENDIX A 118 Database Expiration Microsoft Internet Explorer iol x Activation Page Hostname ER4 LOGO com IP 200 10 101 76 Mac Address 003048518187 Please call 8E6 tech support to get an activation code Activation Code Fig A 3 Activation Page pop up box Activation Page 1 In the Activation Page pop up box the Hostname of the Server IP address and Mac Address Media Access Control address display 2 Call 8e6 Technologies at either 714 282 6111 or 1 888 786 7999 and speak to a technical support representa tive about changing the evaluation mode The technical support representative will ask you for the following information a Hostname IP address and Mac Address b How you wish to change the evaluation mode You may select either option e extend the evaluation mode for 2 4 or 8 weeks or e change the evaluation mode to the activated mode After obtaining this information from you the technical support representative will issue you an activation code 3 Enter the activation code in the Activation Code field 8 amp 6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE APPENDICES SECTION APPE
92. n the Administrator console A WARNING Do not attempt to remove any of the drives from the unit at this time Verification of the failed drive should first be made in the Administrator console before proceeding as data on the server will be lost in the event that the wrong drive is removed from the unit 86 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE 135 APPENDICES SECTION APPENDIX C 136 Step 2 Verify the failed drive in the Admin console The Hardware Failure Detection screen in the Administrator console is accessible via the Server gt Hardware Failure Detection menu selection RAID Array Status HD 1 0K HD 2 OK HD 3 FAIL POWER HD 4 OK SUPPLIES Selanne Identify the failed drive based on the information provided on the GUI Replace the failed drive with your spare replacement drive 3 Click on the Rebuild button on the GUI qene 4 To return a failed drive to Se6 or to order additional replacement drives please call 8e6 Technical Support Rebuild w Hw HD HD Fig C 2 Hardware Failure Detection screen The Hardware Failure Detection screen displays the current RAID Array Status for the four hard drives HD 1 HD 2 HD 3 and HD 4 in text that appears at the right of the screen Normally when all four hard drives are functioning without failure the text OK displays for the corresponding hard drive number and no other text displays in the screen How
93. n the Trace Route frame and follow the procedures documented in this subsection 38 86 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER SNMP screen The SNMP screen displays when the SNMP option is selected from the Network menu This feature lets the global administrator use a third party Simple Network Manage ment Protocol SNMP product for monitoring and managing the working status of the ER s Internet reporting on a network y Database Monitoring Mode Monitoring mode On Enable Disable Monitoring Settings Community token for public access public Access control list Delete Enter new IP to add Save Cancel Fig 1 2 12 SNMP screen The following aspects of the ER are monitored by SNMP data traffic sent received by a NIC CPU load average at a given time interval amount of free disk space for each disk partition time elapse since the box was last rebooted and the amount of memory currently in usage 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR User GUIDE 39 ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER Enable SNMP The Monitoring mode is Off by default To enable SNMP click Enable in the Monitoring Mode frame As a result all elements in this window become activated Set up Community Token for Public Access Enter the password to be used as the Community token for public access This is t
94. nt room tem perature being too warm gt NIC2 icon A flashing green LED indicates net dre work activity on LAN2 The LED is a steady green with link connectivity and unlit if there with no link connectivity tq NIC1 icon A flashing green LED indicates net on work activity on LAN1 The LED is a steady green with link connectivity and unlit if there with no link connectivity gt HDD icon In addition to displaying in the control o panel this icon also displays on the front panel on each hard drive carrier Hard drive activity is indi cated by a green LED on an H or HL server and by an amber LED on an SL server An unlit LED on a drive carrier may indicate a hard drive failure See Hard drive failure in the Troubleshoot ing sub section for information on detecting a hard drive failure and resolving this problem Power icon The LED is unlit when the server is Z turned off A steady green LED indicates power is being supplied to the unit s power supplies See also Rear of chassis See Power supply failure in the Troubleshooting sub section for information on detecting a power supply failure and resolving this problem Power button When the power button is pressed the main power to the server is turned on When the power button is pressed again the main power to the server is removed but standby power is still supplied to the server 86 TECHNO
95. number of daily hits on your Server adjustments can be made to the number of weeks of live and archive data you wish to store in the future before that data expires Network Server y Database Expiration Status as of 2007 11 13 13 04 40 2007 08 01 00 00 11 2007 11 13 12 59 59 Total number of week s stored 15 week s Current live data yearweekno date scope 200732 200745 2007 08 15 00 00 00 2007 11 13 12 59 59 Total number of live week s 13 week s Current archive data yearweekno date scope 200730 200732 2007 08 01 00 00 11 2007 08 14 23 59 59 Total number of archive week s 2week s Database disk space utilization 13 79 used database spaceltotal database space 5 78 41 94 Gbytes Target percentage of live data 90 Last 8 weeks hits day average 130827 Estimated total week s of live data 24 week s Estimated total week s of archive data 3 week s Estimated number of week s until next expiration Oweek s Date scope for total data Change Settings Hitsiday Percentage of live data Calculate Estimated total week s of live data Estimated total week s of archive data Fig 1 2 40 Expiration screen 90 86 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER NOTES On a consolidated ER CER several of the statistics shown in a standard ER are not included since this information is not pertinent to the CER
96. nute of real tiene ond if 30 aouigns a full minute of time to the weer G On OFF Pasty Object Cowen The Object Count feature enables object hite 0 9 all images graphics multimedss items and text items count as objects fles to be displayed in the Dll Down reports schaduled custom reports and Wall Clock Time reports Selecting Pages Only will show Web page hit information only Pages only Pages and Objects e Password Expiration Never Number of days prior to expiration Lockout by Username CON OFF Lockout by IP Address CON oFF Allowable Number of Failed Password Attempts Failed Password Attempts Timespan in minutes e Fig 1 2 42 Optional Features screen 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR User GUIDE 101 ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER 102 Enable Search String Reporting If Search String Reporting is enabled detail drill down reports display the full search string content typed into a search engine text box for search sites such as Google Yahoo MSN AOL Ask com YouTube com and MySpace com NOTE This feature is not available on a consolidated ER 1 Click the radio button corresponding to ON to let search string entries display in drill down reports 2 Click Apply to apply your setting Enable Block Request Count If Block Request Count is enabled the Top 20 Users by Blocked Request canned repor
97. on This action removes all port numbers from the list box 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR UseR GUIDE 55 ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER Software Update screen The Software Update screen displays when the Software Update option is selected from the Server menu This screen is used for updating the Server with software updates supplied by 8e6 and for viewing a list of software updates that are available and or previously installed on the Server Database Software Update ER Patch Updates Date Name Description stealth patch ER4 1 00 22 20070528 2007 05 28 _ Apply Now README None patch ER4 1 10 10 20070725 Enterprise Reporter 4 1 10 10 2007 07 25 _ Apply Now README Prerequisite 4 0 20 or 4 1 00 patch ER4 1 20 2 20071019 enieniive Raponi dito 2007 10 19 _ Apply Now README Prerequisite 4 1 10 ER Patch History Date Name Description patch ER4 1 10 8 20070702 Undo README 2007 0614 patch ER4 1 00 22 20070529 Enterprise Reporter 4 1 00 22 20070508 patch ER4 1 00 18 20070504 Enterprise Reporter 4 1 00 18 2007 0420 patch ER4 0 20 18 20070320 Enterprise Reporter 4 0 20 18 Enterprise Reporter 4 0 10 6 Once applied this patch cannot be undone 2006 12 11 patch ER4 0 05 18 20061113 Enterprise Reporter 4 0 05 18 Enterprise Reporter 4 0 00 17 Once applied this patch cannot be undone 2006 07 12 patch ER3 80 00 17 20060621 Enterprise Reporter 3 80 00 17 20
98. on is selected from the Database menu This screen is used for specifying R3000 servers to send LDAP user group membership information to this ER Server for performing a user group import on demand and for viewing on demand user group import criteria Network Server y Database User Group Import a Import from this R3000 R3000 IP 1 190 108 10 104 R3000 1P 2 190 108 10 213 R3000 1P 3 201 1112119 Rawr More R3000s Importing user groups may take a long time depending on the number of R3000s and the number of users for each R3000 a Import from this R3000 xl Import from this R3000 4 Import from this R3000 Import Now Current Status for User Group Import Importing groups from R3000 190 108 10 104 Importing groups from R3000 190 108 10 213 Importing groups from R3000 201 11 121 19 Running dbipgroups Importing user groups finished successfully Fig 1 2 43 User Group Import screen 106 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER A WARNING Be sure to import users and user groups whenever modifications are made to usernames in the Username Display Setting screen See the Username Display Setting screen for information on modifying usernames Import User Groups NOTE R3000 IP fields are populated by default if one or more R3000 servers are connected to this ER server 1 Specify the R3000 IP address of
99. on of activities from the dbsummary database tool e db Support This log includes a list of temporary tables that were created for the formation of the hits tables e db Tool This log shows information about system checks performed on disk usage free memory unprocessed files and daemons e db Traffic This log provides information about the daily traffic table e File Watch Log This log shows a list of records that were imported from one machine to another 88 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER e Patch Log This log gives information about applied software updates e MYSQL Log This log provides information pertaining to the MySQL server e Error Entry R2k This log displays a list of R2000 query errors Error Entry R3k This log displays a list of R3000 query errors 3 Click the X in the upper right corner of the pop up window to close the window 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE 89 ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER Expiration screen The Expiration screen displays when the Expiration option is selected from the Database menu This screen shows statistics on the amount of data currently stored on the Server box and provides an estimated date when that data will expire By reviewing the current database disk space utilization and the average
100. ooted any workstation on the network that can access the Server s IP address set up during Quick Start procedures will be able to communicate with the Server via the Internet 1 Launch Internet Explorer IE 2 In the address line of the IE browser window type in the Server s IP address appended by the following port number 88 for an HTTP address e 8843 for an HTTPS address 12 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE ADMINISTRATOR SECTION CHAPTER 1 ACCESSING THE SERVER For example if your IP address is 1 2 3 4 type in http 1 2 3 4 88 or https 1 2 3 4 8843 3 Click Go to open the login screen of the Administrator console application see Fig 1 1 1 Procedures for Logging On Off the Server Log On 8e6 Enterprise Reporter sse Be Technologies www 8e6technologies com Welcome to the Enterprise Reporter Admin Console User Name Password Fig 1 1 1 Login screen 1 In the login screen type in the generic User Name admin and Password reporter if you have not yet set up your own user name and password Otherwise enter your personal User Name and Password 2 Click Login to go to the main screen of the Administrator console 8 amp 6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR User GUIDE 13 ADMINISTRATOR SECTION CHAPTER 1 ACCESSING THE SERVER 14 NOTES When logging on the Server for the first time the ER Status pop up box
101. opens and the main screen displays with a message as shown in the example in Logging on the First Time Follow the directions in this sub section before proceeding Refer to Appendix A Evaluation Mode for information on using the ER Server in the evaluation mode or for changing the Server from this mode to the activated mode If you are logging on during a subsequent session the main screen displays as in Fig 1 2 1 If you have not set up your own user name and password see Set up an Administrator Login ID If using a consolidated ER server some screens in the Adminis trator console differ there are a few unique screens and some screens are not included The Consolidated Mode icon displays at the top of each screen above the Help link i ae Consolidated Mode A consolidated ER Server CER is used in environments with multiple ER Servers and acts as the source for consolidating records from all remote ER Servers added in the Administrator console See the ER Web Client User Guide for information on using the Web Client with a CER Server 8 amp 6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GuliDE ADMINISTRATOR SECTION CHAPTER 1 ACCESSING THE SERVER Logging on the First Time If you are logging on the Administrator console for the first time the main screen displays with a message that asks you to specify the Server s function 8e6 Enterprise Reporter gr Be Technologies www 8e6technolog
102. p box 58 8 amp 6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GuliDE ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER Apply Now 1 Click Apply Now to open a dialog box containing infor mation about the software release process show_readme cgi The 4 1 00 software release includes new features enhancements to existing features and bug fixes For more information click here to view the release notes NOTE There will be a momentary impact on Intemet reporting while this software update is being applied to the server WARNING Since this software update includes a kernel upgrade for the operating system once applied this update cannot be uninstalled and the server will automatically reboot itself Are you sure you want to apply the change s em Fig 1 2 23 Software update dialog box 2 Click Yes to open the EULA dialog box Dp https 200 10 100 76 808 4 eula cgi show_cula cqf token 265 46052 Microvoll Internet Explorer hes Technologies End User License and Warranty Agreement For R208 Enterprise Fiker RIOR Liter prise Filter Enterprise Reporter Mw eat Analysis Reporter 8e6 Mobile Client IMPORTANT READ CAREFULLY This End User License and Warrarty Agreement ie Agreement i 6 legal syreemert between you a purchaser andor any end user ether an aiaa or an erty You or Your ard Bet Tectrotages Bes tor me icense of one ce more of the software p
103. placement power supply and for instructions on returning your failed power supply to 8e6 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR User GUIDE 139 APPENDICES SECTION APPENDIX C 140 Fan failure Identify a fan failure A flashing red LED indicates a fan failure If this displays on your unit contact Technical Support for an RMA Return Merchandise Authorization number and for instructions on returning the unit to 8e6 A steady red LED on and not flashing indicates an over heating condition which may be caused by cables obstructing the airflow in the system or the ambient room temperature being too warm Check the routing of the cables and make sure all fans are present and operating normally The LED will remain steady as long as the over heating condition exists 8 amp 6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GulIDE INDEX A Access Client 68 add edit delete administrators 16 Add Edit Delete Administrators screen 23 administrator e mail contact setup 47 log in to Server 16 Administrator console 19 alert box terminology 4 archive data setup on Server 90 terminology 97 back up data internal on demand backup 44 to remote server 45 backup procedures 42 Backup screen 42 Block Request Count 102 Box Mode screen 21 button terminology 4 checkbox terminology 4 Client 7 8 15 19 21 32 75 77 98 diagnostic reports 87 evaluation mode 114 troubleshoot problems 86 User Gui
104. r supplies Part 1 Hardware Components The ER H SL and HL RAID server contains four hard drives two power supplies and five sets of dual cooling fans 10 in total These components are depicted in the diagram below POWER SUPPLIES SYSTEM MOTHERBOARD COOLING FANS HD H Fig C 1 ER RAID Server components HD HD 86 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE 129 APPENDICES SECTION APPENDIX C Part 2 Server Interface LED indicators in SL and HL units On an SL and HL unit the following LED indicators for software and hardware status monitoring display on the left side of the front panel LOG RAID DB UPDT e LOG Log Download Status e RAID Hard Drive Status e DB Database Status e UPDT Software Update Status 130 86 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR User GUIDE APPENDICES SECTION APPENDIX C LED Indicator Chart Below is a chart of LED indicators in the SL and HL unit a ta Color Condition Description LOG Green On Downloading a log Off No log download detected RAID Green On RAID mode enabled and running Off RAID mode is inactive Red On Hard drive fault or failure DB Green On Database is active Red On Database in inactive UPDT Amber On Software update detected Off No software update detect
105. roducts sied above he Software embedded in Be Be6 hardware device the Hardware end for the worrenties for such Softwere and Hardware The Sotware and Hardware ore colectively referred to on the Product By breaking the teal on the envelope containing the Sofware accessing Iataling copying or otherwise using the Sofware or Hardware You agree to be bound by Pe terms Of Wes Agreement 1 You do nt agree 10 ine terms of Pis Agreement Get is uiing to teense the Software to You tn such event You may not access use or copy the Product and You sheudd promethy contact S66 or the S26 authorized reseler trom whom You licensed the Product for inatructions on return of the Product WRITTEN APPROVAL IS HOT A PRERLOUISITE TO THE VALIDITY OR EMFORCEABILITY OF TIES AGREEMENT 1 SOFTWARE The Software nchates al component parts arsi features arry copies or derivatives thereat in whale cr in part arry sssocisted meda and the folowing mechine resdatie runtime Ivetructions and object code whether or not in printed form and not in the form of human readable nource Code machine readable data Such Ot a date Dane related Icented materials MCAXIND uter GoCUmErtaBON In any fOr and af enhancements and mognicabons Mereto hartined by Get or ts suhorized reseters The Software is consed not soki to You for Your use oniy as provided herein BoB reserves al rights net expressly granted to You under this Agreement 2 SOFTWARE LICENSE 24 Lennie Subject to
106. rrreserennnees 113 Extended Technical Support and Service 0eeeereeees 113 APPENDICES SECTION sccscsssssessessssersssenssnnsssserssoesanssscees 114 Append A serein airea sran inada vez ies iced ieeveddudesczdevevenseedusesceeeseutes 114 Evaluation Mode c ecccccecceeeeeeeeseeceeccncaeeeeeeeeeeeeeeeeetesseesaees 114 Administrator Console ccceeeeceeceeceeeeeeeeeteteeesseninaeeees 114 Use the Server in the Evaluation Mode c0e 116 Expiration screen cccccceceeeeeeeeeeeeeeecseeeeeeeeeeteess 116 Change the Evaluation Mode ecccceccseeeeeeeeeeenneeeees 117 Activation P gen enais aai a e e aii TT 118 7240 0x21 110 Gl e E E A EE E ETE EEC PR eer PErereerecerecrer eerereer ee 120 Disable Pop up Blocking Software ccccccecceeeeeeeeeeeseetteeaeeees 120 Yahoo Toolbar Pop up Blocker 0 ccccecceceeeeeeeeeeeeeceeceeeeeeeeeeees 120 Add the Client to the White List 0 c cceceeeeeeeeeeeeeeeeteeeeees 120 Google Toolbar Pop up Blocker 2 e ecceceeeeeeeeeeeeeeeeeeeseees 122 Add the Client to the White List 00 cccceceeeeeeeeeeeeeesteeeeees 122 AdwareSafe Pop up Blocker cccccecceeeeeeeeeeeneneceeceeeeeeeenees 123 Disable Pop up Blocking 2 cceeceececeeeeeeeteteeeseenteeeeees 123 Windows XP SP2 Pop up Blocker 2 cecceeceeeeeeeeeeeeeeeseees 124 Se
107. rt and click Start Port Start Fig 1 2 19 Secure Access screen 86 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR User GUIDE 53 ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER Activate a Port to Access the Server 1 After the administrator at the customer s site authorizes you to use a designated port to access their Server enter that number at the Port field 2 Click the Start button to activate the port This action enters the port number in the list box above replacing the text No connection Network Server Database Secure Access Ifyou want to terminate a connection select the port and click the Stop button To terminate all connections click Stop All Stop Stop All Ifyou want to start a new connection enter the port and click Start Port Start Fig 1 2 20 Port entries 54 86 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER Terminate a Port Connection 1 After maintenance has been performed on the customer s Server select the active port number from the list box by clicking on it 2 Click the Stop button to terminate the port connection This action removes the port number from the list box Terminate All Port Connections If more than one port is currently active on the customer s Server and you need to terminate all port connections click the Stop All butt
108. s using the HH MM SS time format The third line displays the last date and time in the range of live data currently stored on the Server using the same format as in the second line of data NOTE This field does not display on a consolidated ER e Total number of live week s the number of weeks represented in the live data date scope 8 6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE 93 ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER L NOTE This field does not display on a consolidated ER Current archive data yearweekno date scope the range of dates and times of archive data currently stored on the Server The first line displays the range of year s and weeks in the YYYYWW format where Y represents the year and W represents the week number in that year 01 52 The second line displays the first date and time in the range of archive data currently stored on the Server The date displays in the YYYY MM DD format and the time displays in military time 1 24 hours using the HH MM SS time format The third line displays the last date and time in the range of archive data currently stored on the Server using the same format as in the second line of data NOTE This field does not display on a consolidated ER Total number of archive week s the number of weeks represented in the archive data date scope NOTE This field does not display on a consolidated ER Datab
109. s installed for the ER unit 8 amp 6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR User GUIDE 65 ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER 66 View the NIC Negotiation To verify or correct the negotiation for a NIC click View NIC Negotiation to open a window containing results from the mii tool and the ethtool about the status of the NIC mode s E http 200 10 100 67 88 process nicstatus cgi Microsoft Internet Explorer Running mii tool LAN1 100 Mbit half duplex link ok LAN2 no link Running ethtool Settings for LAN1 Supported ports TP MII Supported link modes 10baseT Half 10baseT Full 100baseT Half 100baseT Full Supports auto negotiation Yes Advertised link modes 10baseT Half 10baseT Full 100baseT Half 100baseT Full Advertised auto negotiation No Speed 100Mb s Duplex Half Port Twisted Pair PHYAD 1 Transceiver internal Auto negotiation off Supports Wake on puag xl Fig 1 2 29 NIC Negotiation window Mii tool checks or sets the status of a network interface s Media Independent Interface MII unit Ethtool is a diag nostic and tuning tool that examines and tunes the NIC Modify the NIC Mode Setting A WARNING If changing the NIC mode be sure the hub switch to which the ER is connected will support the selected NIC mode An incorrect setting may prevent you from accessing the ER console To modify the NIC setting in the LAN1 or LAN2 frame 1
110. s with the Client application Network Server y Database Diagnostic Reports Table Status z View Database Status aB Active z View Fig 1 2 39 Tools screen The following options are available on this screen e View Diagnostic Reports e View Database Status Logs 86 86 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER View Diagnostic Reports 1 Choose a report from the pull down menu Table Status Process List Full Process List Tables or Daily Summary 2 Click the View button to view the selected diagnostic report in a pop up window Table Status This report contains a list of Client table names and columns of statistics on each table such as type size number of rows and time created and updated Process List This report shows a list of current SQL queries in the database in an abbreviated format Full Process List This report shows a list of current SQL queries in the database in the full format that includes all columns of data Tables This report contains a list of the names of tables currently in the database Daily Summary This report shows the date range of summary tables currently in the database 3 Click the X in the upper right corner of the pop up window to close the window View Database Status Logs 1 Choose a database status log from the pull down menu 2 Click the View button to vie
111. selected from the Network menu This screen is used for specifying the time zone and network time to be used by the Server when generating reports via the Client application and setting the language set type to be displayed in the Administrator console if necessary Network yj Server y Database x Regional Setting Time Zone Region US 7 Location Pacific 7 Save Warning This will Reboot the Enterprise Reporter System Language Language English United States en_US z Save Warning Saving the language will restart the web client server NTP Server Enter local network time Server 1 128 59 35 142 protocol NTP Server 2 142 3 100 15 Server 3 129 132 98 11 Save NTP Update Current ER server system time Tue Nov 13 13 32 01 2007 Fig 1 2 8 Regional Setting screen 32 86 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER Specify the Time Zone 1 At the Region pull down menu select your country from the available choices 2 At the Location pull down menu select the time zone for the specified region 3 Click Save to apply your settings and to restart the Web Client Server A WARNING The time zone set for the ER should be the same one set for each Web access logging device to be used by the ER These like settings ensure consistency when tracking the logging times of all users on the network Spe
112. setting if necessary LS NOTE When accessing the Box Mode screen for the first time the ER Status pop up box opens to inform you that the ER unit is currently in the evaluation mode To continue using the box in the evaluation mode click the X in the upper right corner to close the pop up box Refer to Appendix A Evaluation Mode for infor mation on using the Server in the evaluation mode or for changing from this mode to the activated mode Live Mode Once your Server is configured and the Server box is set in the live mode it will receive and process real time data from the Web access logging device The Client reporting application can then be used to capture data and create views Archive Mode In the archive mode the Server box solely functions as a receptacle in which historical archived files are placed In this mode old files placed on the Server can be viewed using the Client reporting application 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE 21 ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER Change the Box Mode 1 Click the Change Mode button to display the two box mode options on the screen Welcome to the Enterprise Reporter Live Enterprise Reporter functions as a reporting server able to capture logs and generate reports Enterprise Reporter functions as an archive server able to hold logs for storage Apply Archive Fig
113. t can be generated by the administrator 1 Click the radio button corresponding to ON to make the Top 20 Users by Blocked Request canned report selec tion available in an administrator s Canned Reports menu 2 Click Apply to apply your setting NOTE Since Canned Reports are processed each night any changes made to settings today will not effective until the following day Enable Wall Clock Time If Wall Clock Time is enabled Wall Clock Time Reports can be generated by the administrator These reports use the Wall Clock Time algorithm to calculate the amount of time an end user spent accessing a given page or object disre garding the number of seconds from each hit and counting each unique minute of Web time as one minute Using this 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER algorithm an end user could never have more than 24 hours of Web time within a given 24 hour period 1 Click the radio button corresponding to ON to make the Wall Clock Time Report selection available in an admin istrator s Custom Reports menu 2 Click Apply to apply your setting NOTE Since Wall Clock Time reports are processed each night any changes made to settings today will not effective until the following day Enable Page and or Object Count In the Object Count frame indicate whether drill down Wall Clock Time and scheduled custom r
114. t up Pop up Blocking 00 0 ccceeeeeeeeeeeeceeeceeeeeeeeeeeeteeeeeneees 124 Use the Internet Options dialog DOX ceeeeeeeeeeeeeee 124 Use the IE Toolbar ceccecceecccceccecceeeeeeeeeeeeeeeeeesenaees 125 Add the Client to the White List 0 0 0 0 ccccceceeeeeeeeeeeeeeeereaeees 126 Use the IE Toolbar ceccecccecececceecceeeeeeeeeeeeeeeeenieeeees 126 Use the Information Bar cccccececeeeeeeeeeeteeseesaeees 127 Set up the Information Bat cceceeesseeeeeeeeeees 127 Access the Client ccccceeceeeeeeeeeeeecseneeeeeeeeeeeees 127 PAD DENGIK Corres ccctechsteescc A vevbecvustsevsdisastviavestateniseded 129 RAID Maintenance cccccccceceeeeeeeeeceeccncaeeeeeeeeeeeeeeseeseenenaeees 129 Part 1 Hardware Components cecceceeeeeeeeeteeeeeaeees 129 Part 2 Server Interface ccecceceeeeeeceeceeeeeeeeeeeteeeseesneeeees 130 LED indicators in SL and HL units ceeeeeeeeeeeees 130 Front control panels on H SL and HL units 132 Rear panels on H and HL units 0 eeeeeeeteeeeteeees 134 Part 3 Troubleshooting ececeeeceeeeeceeeeeeeeecneeeeeeencaeeeeeeenaaes 135 8 6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR UseR GUIDE CONTENTS Hard drive failure nenea aea 135 Step 1 Review the notification email 0 135 Step 2 Verify the failed driv
115. ta is lost and back up procedures need to be performed to recover data 42 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER Although automatic backups to a local ER hard drive are scheduled nightly by default it is important that the ER administrator implements a backup policy to ensure data integrity and continuity in the event of any possible failure scenario This policy should include frequent remote backups such that raw logs and ER database files are avail able for restoration without relying on the ER s hard drives In general recovery plans involve i restoring the most recent backup of the database and ii restoring raw logs to fill in the gap between the most recent backup of the data base and the current date and time Some scenarios and action plans to consider include the following e The ER database becomes corrupted Correct the root problem Restore the database from the most recent ER backup and reprocess raw logs up to the current date and time e The data drive fails Replace the data drive Restore the database from the ER backup drive and reprocess raw logs up to the current date and time e The backup drive fails Replace the backup drive and perform a manual backup e Both data and backup drives are damaged Restore the database from the most recent remote backup and reprocess raw logs up to the current date and t
116. ta stored on the Server is automatically dropped expired from the database Once data expires it cannot be recovered 8 amp 6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GuiDE ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER View Data Storage Statistics In the Status section of this screen the date and time of the last database expiration displays in the Status bar The date displays in the YYYY MM DD format and the time displays in military time 01 24 hours using the HH MM SS time format The following data that displays is current as of the most recent database expiration run e Data scope for total data the date and time range of all live and archive data currently stored on the Server The date displays in the YYYY MM DD format and the time displays in military time 01 24 hours using the HH MM SS time format e Total number of week s stored the number of weeks represented in the total data date scope e Current live data yearweekno date scope the range of dates and times of live data currently stored on the Server The first line displays the range of year s and weeks in the YYYYWW format where Y represents the year and W represents the week number in that year 01 52 The second line displays the first date and time in the range of live data currently stored on the Server The date displays in the YYYY MM DD format and the time displays in military time 1 24 hour
117. tch Log window 5 After viewing the contents of this window click Close to close this window 6 After the software update has been successfully applied refresh the Software Update screen by selecting Soft ware Update from the Server pull down menu The soft ware update details should display in the ER Patch History frame 60 8 amp 6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER NOTE After installing the software update if a message displays that informs you to reboot the Server you should select the Restart Software option on the Shut Down screen Software Update Setting screen The Software Update Setting screen displays when the Software Update Setting option is selected from the Server menu This screen is used for configuring the ER Server to receive software updates NOTE This screen is only available if the R3000 unit is set up in the Stand Alone mode See the Synchronization sub section in the R3000 User Guide for more information about setup modes Network yj Server y Database Software Update Setting Proxy Setting Enable Disable Proxy Server patchserver com Proxy Port foo oo Username jsmith Password ecccccccce Confirm Password ececccccce Fig 1 2 26 Software Update Setting screen 61 86 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR User GUIDE ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVE
118. ted total week s of archive data Estimated number of week s until next expiration Change Settings Hitsiday Percentage of live data Calculate 2007 11 13 12 59 59 15 week s 200732 200745 2007 08 15 00 00 00 2007 11 13 12 59 59 13 week s 200730 200732 2007 08 01 00 00 11 2007 08 14 23 59 59 2 week s 13 79 6 78 41 94 Gbytes 90 130827 24 week s 3 week s O week s week s week s Estimated total week s of live data Estimated total week s of archive data Fig A 2 Expiration screen 116 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE APPENDICES SECTION APPENDIX A When the Server is in the evaluation mode the following message displays at the top of the screen Evaluation Mode Max Data Storage X Weeks in which X repre sents the maximum number of weeks in the ER s data storage scope Since the evaluation period is set for a fixed time period you cannot make adjustments to the amount of data that will be stored on the Server Thus the Save button is not included at the bottom of the screen Change the Evaluation Mode After the designated evaluation period has expired you may extend your evaluation period or activate the unit and use it in the activated mode There are two ways to change the evaluation mode from the Administrator console e inthe ER Status pop up box see Fig A 1 click Change Evaluation Mode e inthe Evaluatio
119. the IP Machine Username to ignore list boxes enter all IP addresses machine names and or usernames the Server should disregard when identifying users Each entry should be made in a separate row 5 After making all necessary entries on this screen click the Save button NOTE After saving your entries the IP ID frame becomes disabled To make modifications in this frame you must follow all steps in this sub section Deactivate User Name Identification 1 Click the radio button corresponding to Disable 2 Click the Save button 78 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER Username Display Setting screen This Username Display Setting screen displays when the Username Display Setting option is selected from the Data base menu This screen is used for configuring the user name format imported from raw logs and customizing the username format that displays in reports LS NOTE This option is not available in a consolidated ER Network x Server y Database Username Display Setting Current Username Display Setting The current display name format is Department Name User Name Modify Username Display Setting Please SELECT the username in the raw log from the following fields Available Fields Organization Name mia Please select how you want the username displayed on the ER report and click Apply Raw Log Fields Domain Nam
120. the Server are routed to a problem directory in the logging device 8 amp 6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR User GUIDE 63 ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER When the Server is running again these files are FTPed to the Server e Shut Down the Server s Hardware The Shutdown Hardware option should only be selected if the Server s hardware must be completely shut down for example if the Server box will be physically relocated When this option is selected the Server box shuts off and files normally FTPed to the Server will be routed to a problem directory in the logging device When the Server is rebooted these files will be FTPed to the Server e Restart the Server s Software The Restart Software option should be selected if daemons fail to run and or the database needs to be started again When this option is selected the MySQL database is rebooted e Shut Down the Server s Software The Shutdown Software option should be selected if a software update needs to be installed on the Server When the Shutdown Software option is selected the MySQL database shuts off and no files are FTPed to the Server Perform a Server Action 1 Click the radio button corresponding to the Server Action you wish to execute 2 Click the Apply button to display the warning screen 3 To proceed with your selection click the Restart or Shut down button on the warning screen To change yo
121. the following messages if there are no users currently locked out e Locked out Admin GUI Accounts There is no Admin GUI account currently locked out e Locked out Web Client Accounts There is no Web client account currently locked out e Locked out IPs There is no IP currently locked out If there are any locked accounts IP addresses in a frame each locked username IP address displays on a separate line followed by a checkbox The Select All and Unlock buttons display at the bottom of the frame Unlock Accounts IP addresses To unlock an account IP address in a frame 1 Click the checkbox corresponding to the username IP address TIP To unlock all accounts IPs in a frame click Select All to populate all checkboxes in the frame with check marks 2 Click Unlock to unlock the specified accounts IPs and to display the message screen showing one of the following pertinent messages for each unlocked account IP e Admin account xxx has been successfully unlocked e Web client account xxx has been successfully unlocked 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE 27 ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER e IP x x x x has been successfully unlocked amp NOTE In the text above xxx and x x x x represents the unlocked username IP address 3 Click OK to return to the Locked out Accounts and IPs screen that no longer shows the accounts IPs t
122. the tertiary NTP server The time from this server will be used by your Server if the IP addresses for the primary and secondary servers fail to be accessed by your Server 2 Click the Save button to save your entries NOTE When you click the Save button the IP addresses you entered are saved but the time on your Server will not be synchronized with the NTP servers until you click the NTP Update button Update the Time on the Server After you have saved the IP addresses of NTP servers you wish your Server to access click the NTP Update button to synchronize the clock on your Server with the NTP server clocks 34 8 amp 6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GuilDE ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER Network Diagnostics screen The Network Diagnostics screen displays when the Diag nostics option is selected from the Network menu This screen is used to help you identify and resolve problems with your network configuration using the ping and trace route utility tools Network Server y Database Network Diagnostics Ping Enter Hostname or IP address 208 255 20 29 Clear Trace Route Enter Hostname or IP address Fig 1 2 9 Network Diagnostics screen Ping entry 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR User GUIDE 35 ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER Ping The ping utility is used for verifying whether the Server ca
123. this information giving the user the ability to interrogate massive datasets through flexible drill down technology until the desired view is obtained This view can then be memorized and saved to a user defined report menu for repetitive scheduled execution and distribution Operations In simplified terms the ER operates as follows the ER Server accepts log files text files containing Web access data from a source device such as the 8e6 R3000 Enter prise Filter 8e6 s proprietary programs normalize the transferred data and insert them into a MySQL database The ER Client reporting application accesses this database to generate a virtually unlimited number of queries and reports 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR UseR GUIDE 1 ENTERPRISE REPORTER OVERVIEW HOW TO USE THIS USER GUIDE How to Use this User Guide Organization This User Guide is organized into the following sections Overview This section provides information on how to use this user guide to help you configure the ER Server Administrator Section Refer to this section for infor mation on configuring and maintaining the ER Server via the Administrator console application Tech Support Product Warranties Section This section contains information on technical support and product warranties Appendices Section Appendix A provides information on how to use the ER Server in the evaluation mode and how to switch to t
124. tion is selected from the Database menu This screen is used for specifying the types of pages to be included in the detail report for Page searches LS NOTE This option is not available in a consolidated ER Network y Server y Database he Page Definition Modify Page Definition Please customize the page definition and click Apply Current page types Remove New Page Type Please type the file extension in the following format OOo e g html Fig 1 2 38 Page Definition screen View the Current Page Types The Current page types list box contains the extensions of page types to be included in the detail report 84 8 amp 6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER Remove a Page Type To remove a page type from the detail report 1 Select the page extension from the Current page types list box 2 Click Remove 3 Click Apply Add a Page Type To add a page type in the detail report 1 Enter the New Page Type extension 2 Click Add to include the extension in the Current page types list box 3 Click Apply 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR UseR GUIDE 85 ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER Tools screen The Tools screen displays when the Tools option is selected from the Database menu This screen is used for viewing reports and logs to help you troubleshoot problem
125. to the value entered at the Elapse Time field or less than that value For example if the value entered at the Elapse Time field is 10 seconds and if the user is at a site between one to 10 seconds on the same page or on any other page within the same site the user s activity will be tracked as one visit to that Web site e Each time the user exceeds the value entered at the Elapse Time field the user will be tracked as having visited the site an additional time For example if the value entered at the Elapse Time field is 10 seconds and the user remains at a Web site for 12 seconds two visits to that site will be logged for him her e Each session at a Web site is tracked as one or more visit s depending on the duration of the session A session is defined as a user s activity at a site that begins when the user accesses the site and ends when the user exits the site For example if the value entered at the Elapse Time field is 10 seconds and the user spends five seconds on a Web site then exits then returns to the same site for another 15 seconds the user will have two sessions or three visits to that site logged for him her 5 seconds 1 visit 15 seconds 2 visits for a total of 3 visits 8 6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR UseR GUIDE 83 ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER Page Definition screen The Page Definition screen displays when the Page Defini tion op
126. ur selection click the Back button of the browser window to return to the Shut Down screen NOTE When the Restart Software or Hardware option is selected the Server will take five to 10 minutes to reboot After this time you can go to another screen or log off 64 8 amp 6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER NIC Mode screen The NIC Mode screen displays when the NIC Mode option is selected from the Server menu This screen lets you specify the speed for the ER s Network Interface Card settings so that the ER can communicate with the network switch or hub Network y Server y Database NIC Mode Speed LAN1 Interface Up Link Up auto 100baseT FD 100baseT HD C 10baseT FD 10baseT HD LAN2 Interface Down auto 100baseT FD 100baseT HD 10baseT FD 10baseT HD View NIC Negotiation Apply WARNING If changing the NIC mode be sure the hub switch to which the ER is CONN d wi ort the selected NIC mode An incorrect setti y prevent you from accessing the ER GUI Fig 1 2 28 NIC Mode screen By default the NIC mode for LAN1 and LAN2 is set to Auto The auto negotiation setting indicates that both connected devices will negotiate the fastest possible commonly shared speed NOTE The options available in this window depend on the hard ware component
127. ver Management screen 86 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR User GUIDE 67 ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER Restart the Web Client Server In the Restart Web Client Server frame click Restart to restart the Web Client server As a result of this action a screen displays with the following message The Web Client Server will restart in a few minutes Click OK to return to the Web Client Server Management screen Enable Disable Web Client Server Access 1 In the Enable Disable HTTP HTTPS access to Web Client Server frame click the checkbox es corre sponding to the option s for logging into the Web Client HTTP Choose this option to let users log into the Web Client using an HTTP IP address e HTTPS Choose this option to let users log into the Web Client using an HTTPS IP address NOTE Remove the check mark to disable a selection 2 Click Apply Enable Disable the Web Client Scheduler 1 In the Enable Disable Web Client Schedule frame click the appropriate radio button to specify whether or not to automatically run scheduled Web Client reports e ON Choose this option to let the Web Client auto matically run scheduled reports A WARNING Do not select this option if using the Access Client to run scheduled reports duplicate reports will be generated OFF Choose this option to use the Access Client for running scheduled reports or if
128. w the selected database status log in a pop up window db Active This log indicates when client tables were last updated with hits_objects and hits_pages db Backup This log provides information about the MySQL backup restore operation db Control This log shows a list of actions performed by the ER process when processing log files 8 6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE 87 ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER e db Expiration This log includes information about expiring data on the Server e db Expire Summary This log provides a list of data expiration from summary tables e db Identify This log provides information about the Server s action of obtaining user machine names from name log files and populating the database with these names e db Ipgroups This log lists individual and group IP records that were added to and deleted from the client group lookup table e db Logloader This log provides information about log file parsing and the number of valid and invalid records that are processed e db Nbtlookup This log provides a list of user machine IP addresses from the NetBIOS lookup db Split This log contains information pertaining to the formation of the hits_objects hits_pages tables db Staticip This log provides information about settings on the server for the static IP assignment option db Summary This log shows a summarizati

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