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3D Connexion HP XZ200 Owner's Manual

1. eese enema 51 Removing the Speakers iiri e itn mre em tege e gere peace rd bed 52 Removing the Bans edo te poU CO UP Pe Ur tg t Reds 53 Replacing Small Parts and Accessories esessesesseseseeeeeseeeeee tenentem etre nnne 55 zt1100 xz200 and xt1500 Series Troubleshooting and Self Repair Guide Reference Information vecevcdsccisc vcceccdccevevovsvesdecssccsctccvevsctesvscscedcbecsusessbussecssocsseccesubsecsiousvee DI Password Removal Policy 2 sss ets et tee esp eee epe dp eee 57 Hewlett Packard Display Quality Statement eese enne 57 Figures Faure tron Vale Ws iita mittite mute ck aad fe cas Be ad a Sd tes teda 7 Figure 2 Back Vie Wiss sh sss eie tet t ede rette due eter ee te redit de ate ades 8 Figure 3 Bottom VIEW 4c vocero ne pr n E E EUER dutou tea ELTE YI GOES Erie sees 9 Figures Main Status ETUR 10 Figure 5 Keyboard Status Lights esses nen teer eneennenne 11 Figure 6 Multimedia Buttons and Status Panel selected models sess 11 Figure 7 Pressins the Reset SWiteh is ieni tte te e etate tb Reo o bee etr e be tes 13 Figure 8 Remoyimne the Battery itd DOT d C EE M d e beatas 40 Figure 9 Releasing the Plug in Module sees eere entrent 41 Figure 10 Removing the Hard Disk Drive esee eene eiri stio iieis 42 Figure 11 Removing the Hard Disk Tray sesesseseesees
2. As soon as the hardware is reinitialized the Windows desktop appears If you have general problems resuming from standby or hibernation e Close all applications before going on standby or into hibernation e If the problems appeared after you installed new software including drivers such as printer drivers uninstall the software Contact the software application or device vendor for additional support If a notebook with Bluetooth won t enter standby or hibernation e Disable Bluetooth If the Bluetooth device is transmitting the notebook may not be able to enter standby or hibernation Wireless Problems If you have problems with wireless communication e Make sure the wireless indicator light is on e See LAN Problems on page 22 If you have trouble connecting to another computer in My Network Places e Wait afew minutes then press F5 to refresh the list of computers on the network e Click Start Search to locate the computer zt1100 xz200 and xt1500 Series Troubleshooting and Diagnostics 31 Troubleshooting and Self Repair Guide If you cannot connect to a particular computer on the network Make sure the computer is properly connected to the network Make sure your TCP IP setup is correct for your network click Start Control Panel Network and Internet Connections Network Connections Contact your system administrator for the correct settings If the wireless link icon in the taskbar is red Make sure you are
3. Turn Off Computer Restart 2 When the HP logo appears press F2 to enter the BIOS configuration utility 3 The pointing devices are not active in the BIOS configuration utility so you will need to use the keyboard to navigate e Press the left and right arrow keys to move among menus e Press the up and down arrow keys to move among parameters in a menu e Press Enter to open the dialog for the current parameter or to select the parameter e Press Tab or the left and right arrow keys to move among selections in a dialog e Press the up and down arrow keys to move through values for the setting e Press Enter to close the dialog and accept the settings 4 After you select the options you want use the Exit menu to exit the BIOS configuration utility The following tables describe the settings for the notebook s initial BIOS release If your notebook s BIOS version is different some settings may differ from those shown or may be absent Startup Menu Setting Description Default Date and Time Sets the date using mm dd yyyy format and the time using 24 hour format Value set takes effect immediately Boot Device Shows the order of boot devices with indicating a device 1 Hard Disk category Move the entries to change the order If the notebook 2 CD ROM has more than one device in a category you can select the DVD one scanned Internal LAN appears in the list only if a built in 3 Diskette A LAN is present
4. Caution Provide proper grounding and handle the card only by its edges or you could damage it through electrostatic discharge Required Equipment e 0 Phillips screwdriver Removal Procedure 1 Unplug the AC adapter if present and remove the battery 2 On the bottom of the notebook loosen the screw holding the mini PCI cover the cover retains the screw and remove the cover 3 Press outward to release the latches at the sides of the card and carefully lift its free edge up 4 Disconnect the cable s from the card 5 Gently pull the card out of its connector 44 Removing and Replacing Parts zt1100 xz200 and xt1500 Series Troubleshooting and Self Repair Guide Figure 12 Removing the Mini PCl Card Reassembly Notes e Reattach the cable s to the card and tuck them into the compartment e Gently press the card into the connector at an angle of about 30 until it is fully inserted Then press down on both sides of the card until the latches snap closed zt1100 xz200 and xt1500 Series Removing and Replacing Parts 45 Troubleshooting and Self Repair Guide Removing the Keyboard Cover Table 5 Keyboard Cover Replacement Part Numbers Description Part Number Exchange Part Number Cover keyboard with LED lens F3398 60917 Cover keyboard 15 in F3379 60913 Required Equipment e 0 Phillips screwdriver e Small flat blade screwdriver Removal Procedure 1 Unplug the AC adapter
5. If part of the Windows desktop is not visible and you have to scroll down to see the taskbar or does not fill the entire display and has a black border e The display resolution may be set incorrectly Adjust as needed If an external display does not work e Check the connections e Press Fn F5 in case the external monitor was disabled Do this three times to return to the state you started from e Test the display with the e DiagTools diagnostics see Using the e Diagtools Diagnostic Tests on page 33 18 Troubleshooting and Diagnostics zt1100 xz200 and xt1500 Series Troubleshooting and Self Repair Guide If one or more display pixels look bad TFT display manufacturing is a highly precise but imperfect technology and manufacturers cannot produce displays that are cosmetically perfect Most if not all TFT displays exhibit some level of cosmetic imperfection These cosmetic imperfections may be visible under varying display conditions and can appear as bright dim or dark spots This issue is common across all vendors supplying TFT displays in their products and is not specific to the HP notebook display HP notebook TFT displays meet or exceed all HP standards for cosmetic quality of TFT displays HP does not warrant that the displays will be free of cosmetic imperfections TFT displays can have a small number of cosmetic imperfections and still conform to HP s cosmetic quality specifications including the following e No mo
6. Notebook web site www hp com notebooks for a list of approved and tested PC cards e Try the card in another computer to see whether the card functions properly e Test the PC card with the e DiagTools diagnostics see Using the e Diagtools Diagnostic Tests on page 33 If an I O card stops communicating properly e The card may have been reset if your notebook went on standby or into hibernation or turned off Exit any applications then remove and reinsert the card e Check settings in Control Panel If a PC card modem is not working e Disable the internal modem 1 Click Start Control Panel Performance and Maintenance System On the Hardware tab open the Device Manager 2 Double click Modem to list the current modem devices 3 Double click the internal modem then select the option to disable the modem Performance Problems For best performance with Windows XP the notebook should have at least 128 MB of SDRAM If the notebook pauses or runs sluggishly e This may be normal Windows behavior Certain background operations such as a virus scanning program can affect can affect response time e Some file browsers respond slowly while processing graphics or waiting for broken network connections to time out e Press Ctrl Alt Del to see if an application is not responding e Restart the notebook zt1100 xz200 and xt1500 Series Troubleshooting and Diagnostics 27 Troubleshooting and Self Repair Guide e I
7. Part Numbers Description Part Number Exchange Part Number Drive DVD module F3398 60911 Drive DVD CD RW Combo module F3398 60912 Required Equipment e None Removal Procedure e Slide the module release latch in the direction shown by the arrow on the latch and remove the module Figure 9 Releasing the Plug in Module zt1100 xz200 and xt1500 Series Removing and Replacing Parts 41 Troubleshooting and Self Repair Guide Removing the Hard Disk Drive Table 3 Hard Disk Drive Replacement Part Numbers Exchange Part Description Part Number Number 20 GB 9 5mm Toshiba FDB ATA100 0950 4287 F3476 69002 20 GB 9 5mm Hitachi ATA100 0950 4310 F3428 69502 Drive hard disk Drive hard disk Drive hard disk 20 GB 9 5mm IBM FDB ATA1 00 0950 4318 F3257 69501 Drive hard disk 30 GB 9 5mm Hitachi FDB ATA100 0950 4312 F3428 69501 Drive hard disk 30 GB 9 5mm IBM Cascade FDB ATA100 0950 4319 F3414 69500 30 GB 9 5mm Hitachi Titan ATA100 0950 4360 F3414 69501 40 GB 9 5mm Toshiba ATA100 0950 4288 F3378 69102 Drive hard disk Drive hard disk Drive hard disk Drive hard disk 40 GB 9 5mm Hitachi ATA100 0950 4313 F3378 69101 40 GB 9 5mm IBM FDB ATA100 0950 4320 F3428 69500 PENGE ce pee Q9 Some EA E eee fee Required Equipment e 0 Phillips screwdriver Removal Procedure 1 Unplug the AC adapter if present and remove the
8. Software Corporation S3 Graphics Incorporated and Adobe Systems Incorporated See the individual programs for additional copyright notices This product incorporates copyright protection technology that is protected by method claims of certain U S patents and other intellectual property rights owned by Macrovision Corporation and other rights owners Use of this copyright protection technology must be authorized by Macrovision Corporation and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation Reverse engineering or disassembly is prohibited Microsoft MS DOS and Windows are U S registered trademarks of Microsoft Corporation Pentium and the Intel Inside logo are U S registered trademarks and Celeron and SpeedStep are U S trademarks of Intel Corporation Adobe and Acrobat are trademarks of Adobe Systems Incorporated All certifications may not be completed at product introduction This equipment is subject to FCC rules It will comply with the appropriate FCC rules before final delivery to the buyer Hewlett Packard Company HP Notebook Customer Care 1070 NE Circle Blvd MS 425E Corvallis OR 97330 U S A Edition History Edition 1 April 2002 i zt1100 xz200 and xt1500 Series Troubleshooting and Self Repair Guide Technology Codes HP does not change the name of a product every time the product s technology changes Whil
9. battery 2 On the bottom of the unit remove both hard drive retaining screws Screws M2 5x4mm j p Ce Figure 10 Removing the Hard Disk Drive 3 Carefully pull the hard drive out of the notebook 4 Remove all four screws from the hard drive tray and drive case then lift the drive out of the tray 42 Removing and Replacing Parts zt1100 xz200 and xt1500 Series Troubleshooting and Self Repair Guide Screws M2 5x4mm 2 Screws M2 5x4mm 2 Figure 11 Removing the Hard Disk Tray Reassembly Notes e Insert the connector end of the drive through the opening in the tray then lower the drive into place e Carefully slide the hard drive assembly into its compartment Press firmly to make sure the connector seats properly Important If you are installing a new hard disk drive install the factory software and operating system on the drive before loading any additional software see Recovering the Factory Software Installation on page 37 zt1100 xz200 and xt1500 Series Removing and Replacing Parts 43 Troubleshooting and Self Repair Guide Removing the Mini PCl Card Certain notebook models include a mini PCI card that contains either a modem or combined modem and 802 11 wireless Table 4 Mini PCI Card Replacement Part Numbers Description Part Number Exchange Part Number PCA mini PCI modem F3377 60950 PCA mini PCI modem 802 11 _F3377 60951
10. diagnostic tests and stores hibernation data for operating systems that don t provide hibernation CAUTION This procedure formats the notebook s hard disk drive and erases all data on the disk After the hard disk is formatted you ll need to reinstall your applications Do not interrupt the following process or unplug the AC adapter until the process is complete 1 Important if possible back up all data from the notebook s hard disk The following steps delete all data from the disk 2 Connect the AC adapter to the notebook 3 Insert the Recovery CD disk 1 into the notebook s CD DVD drive If the notebook is turned off use a pin or straightened paper clip to press the release switch on the drive door to open it 4 Turn on or restart the notebook If the notebook is running click Start Turn Off Computer Restart 5 When the HP logo appears press Esc to display the Boot menu 6 Use the arrow keys to select the CD ROM DVD drive as the boot device and press Enter 7 When the Recovery CD dialog box appears follow the displayed instructions If prompted accept the recommended partition size If you install the factory software the recovery process can take up to 15 minutes If you want to create the Utility partition without installing the factory software click Advanced and select not to install the operating system If your hard disk is partitioned into several drives you can install the factory softwar
11. if present and remove the battery 2 Close the notebook s display and remove both screws from the backs of the hinge covers Screws M2 5x4mm 2 lm Figure 13 Removing the Keyboard Cover Retaining Screws 3 Open the display so that it lays flat 4 Use the flat blade screwdriver to carefully pry up the right end of the keyboard cover just above the Page Up key then lift the end until the cover unsnaps Caution When removing the keyboard cover be careful not to pull on the cable that connects the keyboard cover to the notebook 5 Carefully lift the cover to unsnap the latches above the center One Touch button and the F1 key then lift the cover about an inch off of the notebook 6 Disconnect the keyboard cover switch cable from the motherboard and remove the cover from the notebook 46 Removing and Replacing Parts zt1100 xz200 and xt1500 Series Troubleshooting and Self Repair Guide Figure 14 Removing the Keyboard Cover Reassembly Notes e Make sure the keyboard cover switch cable is securely connected to the motherboard e Bend the center of the keyboard cover upward slightly and insert the tabs on the ends of the cover into the slots in the notebook s case Fit the hinge covers over the hinges and gently press the cover into place zt1100 xz200 and xt1500 Series Removing and Replacing Parts 47 Troubleshooting and Self Repair Guide Removing the Keyboard Table 6 Keyboard Replacement Part N
12. number you entered including any digits required for outside access or long distance e In Control Panel open Phone and Modem Options and check the dialing options look for duplicate digits for outside access or long distance e Make sure the number you re calling isn t busy e If you re in a foreign country the dial tone may not be recognized by the modem Click Start Control Panel Printers and Other Hardware Phone and Modem Options Select your modem on the Modems tab then click Properties Modem and disable the option that waits for a dial tone e Ifyou have call waiting disable it your telephone company can provide instructions If the modem dials but doesn t connect e Make sure you re using an analog telephone line You must not use a digital line In a hotel ask for a data line e Try another telephone line preferably one normally used for a fax machine or modem e The modem at the other end may have a problem Try dialing to a different modem If the modem will not connect at 56K speed e The host modem may not support a 56K V 90 connection speed e Connection speed depends on several factors such as the condition of the telephone line Try connecting another time If the modem will not connect at any speed e Make sure you re using an analog telephone line You must not use a digital line In a hotel ask for a data line e Make sure the telephone line goes directly from the notebook s modem pho
13. speaker volume setting and mute setting e In Control Panel open Phone and Modem Options Select the modem and click Properties then check the volume setting on the Modem tab If the modem connects but transferred data is bad e In Control Panel open Phone and Modem Options Make sure the hardware settings match on sending and receiving modems If the modem causes an ERROR message e Astring of AT commands may contain an incorrect command If you entered commands as extra settings for the modem in Control Panel or in your communications software check the commands If the modem doesn t fax e f you re using fax Class 2 in the fax software try using Class 1 e Close any other communications programs e If you re faxing by printing from an application make sure you ve selected the fax printer e Try turning off power management features temporarily If the modem clicks repeatedly but doesn t connect e Make sure you re using an analog telephone line You must not use a digital line In a hotel ask for a data line e Check all cables and connections One Touch Button Problems If One Touch buttons are not working properly e Make sure the items associated with the buttons are the ones you want If the onscreen display does not appear when pressing a One Touch button e Make sure the Onscreen Display is enabled zt1100 xz200 and xt1500 Series Troubleshooting and Diagnostics 25 Troubleshooting and Self Repair Guide Par
14. state so the diagnostic program can properly test the hardware components The tests are non destructive and are intended to preserve the state of the notebook The notebook reboots when you exit the program so drivers can be loaded 1 2 3 Restart the notebook click Start Turn Off Computer Restart When the HP logo appears press F10 to start the diagnostic test When the menu appears press Enter to run e Diagtools The first time you run the program you are prompted to select the language for the program Follow the prompts to run e Diagtools 5 When the Configuration Description appears verify the list of detected hardware Run the basic test Press F2 to start the basic hardware test The results appear when the test is complete If you intend to exit without running the advanced tests press F4 and then F7 to view the Support Ticket Press Esc and then F3 to exit 8 Optional Run the advanced tests Press F2 to open the advanced test screen 9 Select and run the appropriate tests Tests are listed only for detected hardware Press the following keys to run tests Enter Runs the highlighted test F5 or Space Marks or unmarks the highlighted test F6 Marks or unmarks all tests in the current menu F7 Marks or unmarks all tests in all menus F10 Runs all marked tests 10 Save the Support Ticket Press T to update and display a Support Ticket containing system and test information Press Esc to
15. sure the drive is securely connected to the notebook e Restart the notebook click Start Turn Off Computer Restart Hard Disk Drive Problems If the notebook s hard drive doesn t spin e Make sure the notebook has power If necessary connect the AC adapter and make sure it is fully plugged into a power source and into the back of the notebook e Remove and reinsert the hard drive see Removing the Hard Disk Drive on page 42 If the hard disk makes a buzzing or whining noise e Important Back up the drive immediately e See whether the noise is coming from elsewhere such as the fan or a PC Card drive If files are corrupted e Check the hard disk open My Computer select the disk you want to scan click File Properties and use the Tools tab e Run the Norton AntiVirus program e Test the hard disk drive with the e DiagTools diagnostics see Using the e Diagtools Diagnostic Tests on page 33 e If necessary format the hard disk and reinstall the original factory software see Recovering the Factory Software Installation on page 37 If the hard drive s reported capacity is less than its actual size e The hard disk drive is preconfigured to allocate some space to diagnostic software which is used in support and service of your notebook This part of the hard drive is unavailable for other uses and so is not included in the capacity of the hard drive as reported by Windows My Computer Properties 20 Tr
16. 7 60933 module cover the cover retains the screw and remove the cover Covers screw on Included in Insert a small flat blade screwdriver under the cover and pry it loose display bezel feet cover kit To replace firmly press the adhesive side of the cover into the F3377 60967 recess Feet rubber Included in Insert a small flat blade screwdriver under the foot and pry it loose feet cover kit To replace firmly press the adhesive side of the foot into the recess F3377 60967 AC Adapter Ultraslim Delta F4600 60901 75W s PFC Cord Pwr Europe ABB 2w 8120 6314 Cord Pwr UK amp Singapore ARS 8120 6315 2w Cord Pwr UK ABA 2w 8120 6313 External Floppy D9510 63002 Drive USB Label Pav zt1000 F3377 60983 Port Replicator Assy F3494 60902 zt1100 xz200 and xt1500 Series Removing and Replacing Parts 55 Troubleshooting and Self Repair Guide Table 11 Pavilion zt1100 xz200 and Omnibook xt1500 Series Accessories Accessory Description New Accessories F3172A Standard Lilon Battery F3494B Simple Port Replicator Tested Cross Platform Accessories F5101A MCD USB Floppy Disk Drive Module N America PL KV only F1606A Omnibook Ballistic Nylon Case F1607A Omnibook Leather Case F1608A Omnibook Executive Case F1645A Kensington Lock F1747A Defcon Lock F1771A Universal Carrying Case F1778A Promotional Carrying Case
17. If the battery gets too hot it will not charge properly e favailable try another battery and AC adapter If the notebook has a short operating time e Turn down the display brightness e Check the timeout settings in Power Options in Control Panel e If you are running an application that has an automatic save feature such as MS Word disable this feature or increase the specified save time to reduce hard disk access e PC card use and heavy modem use can affect battery operating time 28 Troubleshooting and Diagnostics zt1100 xz200 and xt1500 Series Troubleshooting and Self Repair Guide e Certain applications can cause excess CPU and power usage Users can get Intel Power Monitor from www intel com and monitor CPU load e When playing DVD movies on battery power use Power Options in Control Panel to select the Portable Laptop power scheme e You may need to periodically train the battery and calibrate the battery gauge To do this restart the notebook press F6 when the HP logo appears and follow the instructions that appear onscreen This process requires four to five hours to complete and you cannot use the notebook during this time e Battery life depends on notebook model and usage as well as battery type training and calibration The following are approximate lifespans by battery type e amp cell Li Ion up to 3 5 hours e 6 cell Li Ion up to 2 5 hours e 8 cell NiMH up to 2 hours e Rechargeable batterie
18. NAM amp AP F1778B Standard Carrying Case Europe Only F2020A Executive Leather Case Europe only F2100A F4815A USB Optical Mouse F2135C Wireless Comm Access Point F2136B Wireless PC Card 128 bits F2196A F4862A 3Com Bluetooth PC Card F2297A Car Adapter 24 V EU only F4496A 512 MB PC2100 DDR SDRAM 266 MHZ F3495A 128 MB PC2100 DDR SDRAM 266 MHZ F3496A 256 MB PC2100 DDR SDRAM 266 MHZ F4600A F4814A 75W AC Adapter w PFC F4863A Wireless Access Point for SMB Other Accessories D9510B USB Floppy 56 Removing and Replacing Parts zt1100 xz200 and xt1500 Series Troubleshooting and Self Repair Guide Reference Information This section includes information on HP s password removal policy and on notebook display quality Password Removal Policy If the user forgets the system password the user calls HP Customer Care to determine the proper password removal procedure The user must provide proof of ownership and the notebook must be operated during the procedure The password removal procedure is protected as HP Company Private information There are a restricted number of locations that can perform password removal The procedure may not be disclosed or distributed outside those locations Password removal is strictly controlled Hewlett Packard and authorized support providers must ensure with written evidence that the notebook being cleansed is actually in the possession of the notebook s actual and c
19. Numbers Description Part Number Exchange Part Number Kit speakers L R F3398 60931 Required Equipment e 0 Phillips screwdriver Removal Procedure 1 Unplug the AC adapter if present and remove the battery 2 Remove these additional assemblies e Keyboard cover page 44 e Keyboard page 48 3 Remove the retaining screws from each speaker Disconnect the speaker wires from the motherboard and lift the speakers out of the notebook Figure 20 Removing the Speakers 52 Removing and Replacing Parts zt1100 xz200 and xt1500 Series Troubleshooting and Self Repair Guide Removing the Fan Table 9 Fan Replacement Part Numbers Description Part Number Exchange Part Number Fan heatsink F3398 60935 Required Equipment e 0 Phillips screwdriver Removal Procedure 1 Unplug the AC adapter if present and remove the battery 2 Remove these additional assemblies e Keyboard cover page 44 e Keyboard page 48 e Right speaker page 52 3 Disconnect the fan wires from the motherboard 4 Remove both retaining screws from the fan 5 Lift the fan out of the notebook Caution Do not spin the fan blades with your finger or you could damage the fan s bearings zt1100 xz200 and xt1500 Series Removing and Replacing Parts Troubleshooting and Self Repair Guide 53 Figure 21 Removing the Fan Reassembly Notes e Make sure the fan wires are not pinned under the fan and i
20. aintenance System On the Hardware tab open the Device Manager and double click Ports COM amp LPT Test the ports with the e DiagTools diagnostics see Using the e Diagtools Diagnostic Tests on page 33 If the USB port is not working 26 Contact the vendor of the peripheral device and check the HP Notebook web site www hp com notebooks for the latest versions of the USB drivers and the driver for the device Check the port settings in Control Panel click Start Control Panel Performance and Maintenance System On the Hardware tab open the Device Manager and double click Universal Serial Bus controllers Test the USB port with the e DiagTools diagnostics see Using the e Diagtools Diagnostic Tests on page 33 Troubleshooting and Diagnostics zt1100 xz200 and xt1500 Series Troubleshooting and Self Repair Guide PC Card PCMCIA Problems If the notebook doesn t recognize a PC card e Remove and reinsert the PC card e Put the notebook on standby then resume e Restart the notebook e If the card requires an IRQ make sure one is available If necessary set the IRQ to an unused value click Start Control Panel Performance and Maintenance System On the Hardware tab open the Device Manager then view resources by type e Check the HP Business Support web site www hp com go bizsupport for information about installing certain PC cards e Make sure your notebook supports the problem PC card check the HP
21. allel and USB Problems If a USB mouse doesn t work properly Make sure you followed the manufacturer s installation instructions completely and have installed the mouse properly If not repeat the procedure Make sure the port connection is secure Put the notebook on standby then resume Restart the notebook Check mouse settings in Control Panel Check the port settings in Control Panel click Start Control Panel Performance and Maintenance System On the Hardware tab open the Device Manager and double click Universal Serial Bus Controllers If a USB modem doesn t work properly See Modem Problems on page 23 Make sure the port connection is secure Use the modem troubleshooter under Networking problems in Windows Help and Support Check the modem settings in Control Panel Disable the internal modem 1 Click Start Control Panel Performance and Maintenance System On the Hardware tab open the Device Manager 2 Double click Modem to list the current modem devices 3 Double click the internal modem then select the option to disable the modem Check the port settings in Control Panel click Start Control Panel Performance and Maintenance System On the hardware tab open the Device Manager then double click Universal Serial Bus controllers If the parallel port is not working Make sure the port connection is secure Check the port settings in Control Panel click Start Control Panel Performance and M
22. and click Hibernate Allow timeout Press the power button to resume your session Click Start Turn Off Computer Turn Off Press and hold the power button for four seconds only if the Start menu procedure doesn t work Press the power button to start with a new session 12 Product Information zt1100 xz200 and xt1500 Series Troubleshooting and Self Repair Guide Resetting the Notebook If Windows or the notebook stops responding and you cannot turn the notebook off try the following in the order listed Press the power button to restart e f possible restart or turn off the notebook from within Windows click Start Turn Off Computer Restart or Turn Off e Press Ctrl Alt Del then click Shut Down Restart or Turn Off e Press and hold the power button for about four seconds e Usea pen or straightened paper clip to press the reset switch on the back of the notebook Figure 7 Pressing the Reset Switch Changing the Boot Device The notebook normally boots from its internal hard disk You can also boot the notebook from an external USB floppy disk drive optional accessory the CD DVD drive or a local area network LAN 1 Restart the notebook click Start Turn Off Computer Restart 2 When the HP logo appears press Esc to display the Boot menu 3 Use the arrow keys to select the boot device and press Enter If you want to boot from a specific device whenever it is present change the bo
23. ands appear at the top and bottom of the screen To view the standard format flip the disk over and play the other side If you have problems with display resolution or color depth while playing a DVD e Set the display resolution and color depth before starting the DVD player You cannot change these once the DVD player is started e Some combinations of color depth and resolution are not supported in DVD playback If needed reduce color depth or display resolution If a DVD doesn t play with two displays e Before starting the DVD player press Fn F5 to switch to one display You cannot switch displays once the DVD player is started e If you re using both displays the DVD image will not appear on any display set up as secondary Click Start Control Panel Appearance and Themes Display Click Advanced on the Settings tab then click the S3Display tab and change settings Display Problems If the notebook is on but the screen is blank e Move the mouse or tap the touch pad or scroll pad This will wake the display if it is off e Try pressing Fn F2 to increase the display brightness e Press Fn F5 in case the internal display was disabled Do this three times to return to the state you started from e If the notebook is cold allow it to warm up If the screen is difficult to read e Try setting the display resolution to its default setting of 1024x768 click Start Control Panel Appearance and Themes Display Settings
24. ange size 58 Reference Information zt1100 xz200 and xt1500 Series Troubleshooting and Self Repair Guide
25. d 3 CD DVD drive activity The drive is active Figure 6 Multimedia Buttons and Status Panel selected models 1 MP3 player launch button 5 Status panel 2 Previous track button 6 Play Pause button 3 Next track button 7 Stop button 4 Status panel button 8 Multimedia power switch and indicator light zt1100 xz200 and xt1500 Series Product Information 11 Troubleshooting and Self Repair Guide Operating the Notebook Note This manual describes the notebook in its original factory configuration with all settings at their default values Turning the Notebook On and Off Power mode On Power mode status light is green Standby Maintains current session in RAM Turns off the display and other components Saves significant power Restarts quickly Restores network connections Power mode status light is amber Hibernation Saves current session to disk then turns off Saves maximum power Restores network connections Power mode status light is off Turn off Turns off without saving current session Saves maximum power At startup resets everything and starts a new session Power mode status light is off To enter this mode Press the power button Click Start Turn Off Computer Stand By Press the power button Allow timeout To turn on again Press the power button to quickly resume your session Click Start Turn Off Computer then press and hold Shift
26. e Control click Options Properties and select the microphone option for the playback settings Make sure the microphone is muted Avoid using the built in microphone and built in speakers at the same time Troubleshooting and Diagnostics zt1100 xz200 and xt1500 Series Troubleshooting and Self Repair Guide CD and DVD Problems If you can t boot from a CD in the CD DVD drive Make sure the CD is bootable such as a Recovery CD Make sure the CD ROM DVD drive is selected as the boot device see Changing the Boot Device on page 13 Restart the notebook Test the CD DVD drive with the e Diagtools diagnostics see Using the e Diagtools Diagnostic Tests on page 33 If a CD or DVD plays erratically Dirt or smudges can cause a disk to skip Clean the disk with a soft cloth If the disk is badly scratched it may have to be replaced Some DVDs include software called PC Friendly You generally should not install this software as it can cause errors or erratic play If needed uninstall it and restart the notebook If a DVD movie stops playing in the middle You may have accidentally paused the DVD movie Press the Play button to resume The DVD may be double sided Open the DVD tray and read the text near the center of the disk If it says Side A flip the disk over close the tray and press the Play button to continue playing the movie If you get a Region Code error when playing a DVD movie DVDs have regi
27. e eer een E AET redu Ree 30 Startup Probletmns 56 Ctt o v ORE EROR REO ge Ot bn ee Sodas 30 Standby and Resume Problems 2 teo tert tte rt et ie eerte 31 Wireless Problemnis 135 s e ertet ple elg i Hr E d RU Sues 31 Using the e Diagtools Diagnostic Tests mierime onein e nennen nnnm enne nre ennnnne 33 Using the BIOS Configuration Utility essent etre nnne 34 Reinstalling and Updating Software eee eee eee ee esee ee eese eere ee eese sees seeess OT Recovering the Factory Software Installation esses 37 Updating the Notebook BIOS 2 e tiet Rd Re Pet tre ed ep ede e Dat dens 38 Updating the Windows Drivers sis in ere Re ee ete e eee enr dee ene 38 Removing and Replacing Parts ccissseccssccseccsssssesessassssceoescaseasascassvesuacseacescsssaseneccsssscasess OF Removing the Battery ot teet tete tee RE deemed 40 Removing the Optical Drive Module essent nennen en neenrennennnnns 41 Removing the Hard Disk Drive eese ener Eeti rita nne tenen enne 42 Removing the Mini PCI Catt eere to nee eben n e DI en X e e e e REY E 44 Removing the Keyboard Cover essent nennen teen enne renn enne 46 Removing the Keyboard Re Re eue uem me emet 48 Removing an SDRAM ModUule sess nennen nre nennen enne nnns 50 Removing an Expansion SDRAM Module sees 50 Removing the System SDRAM Module
28. e on drive C without affecting other drives Click Advanced and select to restore only the C partition 8 Important when prompted to reboot the notebook press Ctrl Alt Del and follow any instructions that appear zt1100 xz200 and xt1500 Series Reinstalling and Updating Software 37 Troubleshooting and Self Repair Guide Updating the Notebook BIOS Hewlett Packard may provide updates to the notebook s BIOS to enhance the capabilities of your system Check the HP Business Support web site www hp com go bizsupport Installation utilities and instructions will be provided with the updates Updating the Windows Drivers From time to time HP releases updated versions of the drivers for your notebook These updates are intended to fix any problems that could be encountered in the drivers and to keep your notebook running smoothly In addition HP normally provides drivers for other versions of Microsoft Windows in case you decide to install a different version of Windows e Download the latest drivers for your notebook from the HP Business Support web site www hp com go bizsupport Follow the instructions included with the drivers 38 Reinstalling and Updating Software zt1100 xz200 and xt1500 Series Troubleshooting and Self Repair Guide Removing and Replacing Parts This chapter shows how to remove and replace the notebook s user replaceable components Caution Always provide proper grounding when performing repairs Without pro
29. e this helps ensure continuing market momentum for HP products it complicates technology deployment and support processes To help solve this problem HP has added a technology code to the serial number of each of its products Since the BIOS must be matched to the notebook s hardware the same code is used for the BIOS and the hardware This manual refers to technology code differences where applicable The table below shows the technology codes and the changes they signify for the products Before downloading software or drivers or performing repairs note the technology code for the HP notebook model Note that the first two characters of the BIOS ID for example IC M1 02 indicate the hardware technology You can also determine the BIOS ID using the BIOS configuration utility or by pressing Esc during the boot process when the HP logo appears This manual contains service information for products with the following technology code Technology code Product name Details IC Pavilion zt1100 xz200 series Omnibook xt1500 series and S3 integrated graphics Intel P4 M based platform supported with Via chipset zt1100 xz200 and xt1500 Series iii Troubleshooting and Self Repair Guide Contents Product Information seccsccsscctcsestessesscceesesdeccetesceossescsdocseseccbuswscsccacteacewtecescdeacessccbaswscbecucesac Di NotebOok Features EI 7 Operating the Notebook ertt Fe os E TE EO COS Re EAE E E Att 12 Turnin
30. echargeable 8 cell Lilon battery 14 8 V 3900 mAH Battery life up to 2 5 hours varies with model and usage Battery recharge 100 up to approx 3 hours with system off varies with model Low battery warning Standby hibernate and resume capability Universal AC adapter 100 240 Vac 50 60 Hz input 19 Vdc output 75 W 3 95 amp 387 5g 127 3 mm x 51 5 mm x 29 3 mm 20 to 40 GB removable IDE hard disk drive CD DVD drive RAM 8X DVD or 8X8X24X8 DVD CD RW or higher removable drive Two slots for DDR SDRAM expansion PC 2100 up to 1024 MB 2x512MB 266 MHz RAM bus Audio System DirectSound MIDI playback support 16 bit full duplex stereo sound through two built in speakers with integrated acoustic chambers 1 5 W per channel 64 voices Built in microphone Polk Audio certified on 15 in models pavilion Dedicated mute and volume controls selected models DVD CD player can play while notebook is on standby in hibernation or off 3D enhanced audio 14 Product Information zt1100 xz200 and xt1500 Series Troubleshooting and Self Repair Guide Communications 56 Kpbs Ambit modem 10 100 LAN integrated Keyboard and 87 88 91 key touch type QWERTY keyboard with 101 102 key emulation Pointing Devices Embedded numeric keypad 12 function Fn keys 5 user programmable One Touch buttons Touch pad with lock button and on off indicator Left and right click buttons vertical scrol
31. eeseeeeeeereeennennen eerte ener 43 Figure 12 Figure 13 Figure 14 Figure 15 Figure 16 Figure 17 Figure 18 Removing the Mint PCI Card iiti detenti renati reped eiei 45 Removing the Keyboard Cover Retaining Screws eese 46 Removing the Keyboard Cover cn ai aia iar aon ea a ASEE aoa N aaae 47 Loosening the Keyboard Retaining Screws sese 48 Disconnecting the Keyboard ena a AAE SN N T E aT 49 Removing an Expansion SDRAM ModUule sese 50 Installing an Expansion SDRAM Module eese 51 Figure 19 Removing the System SDRAM Modyule esent 51 Figure 20 Removing the Speakers cnin ninin eie eet de o ees 52 Figure 2T Remoyine the Fan uec nte tt e tae tied me dt Re e Pete ee eR ee epe aee neus 54 Tables Table 1 Battery Replacement Part NUMBETSa iesistie nennen nenne nnne 40 Table 2 Optical Drive Module Replacement Part Numbers essere 41 Table 3 Hard Disk Drive Replacement Part Numbers eese 42 Table 4 Mini PCI Card Replacement Part Numbers sese 44 Table 5 Keyboard Cover Replacement Part Numbers essere 46 Table 6 Keyboard Replacement Part Numbers eese 48 Table 7 SDRAM Module Replacement Part Numbers eese 50 Table 8 Speaker Replacement Part Numbers issiria iiias 52 Table 9 Fan Replacement Part Numbe
32. esn t print e Make sure the printer is on and has paper in it e Make sure you are using the correct printer cable or cable adapter and that the cable is secure at both ends e Check for printer errors If the left edge of printed output is missing e Certain applications may not work properly with 600 dpi printers If you re using such a printer try selecting a compatible printer driver for a 300 dpi printer For example if you were using a 600 dpi HP LaserJet printer you might try using the HP LaserJet Isi driver 300 dpi If an infrared printer doesn t print e Make sure the printer is on and has paper in it e Check for printer errors e Make sure Windows is running otherwise infrared printing is not available e See Infrared Problems on page 21 SD Cards and MMC Cards Your notebook supports Secure Digital cards SD Cards and MultiMediaCard cards MMC Cards The SD MMC Card slot accepts those memory cards which can be used with a variety of digital products such as PDAs digital video camcorders cellular phones and digitial music devices Startup Problems If the notebook doesn t respond when you turn it on e Connect the AC adapter e Reset the notebook by using a pen or straightened paper clip to press the reset switch on the back of the notebook Then press the power button to turn the notebook on e Don t use the touch pad while booting or resuming e If the notebook still doesn t respond remove the bat
33. exit 11 When you are finished running tests press Esc to exit the advanced tests 12 Optional To save the Support Ticket to a floppy disk press F7 then Alt C 13 Exit Press F3 and then any key to exit and reboot 14 Optional open the Support Ticket In Windows click Start All Programs HP e DiagTools e DiagTools for Windows 15 Click View to display the Support Ticket zt1100 xz200 and xt1500 Series Troubleshooting and Diagnostics 33 Troubleshooting and Self Repair Guide 16 To add information about your problem click Comments and type the information then click OK To save or print the Support Ticket click Save As or Print To e mail the Support Ticket to your support agent click e Mail The first time you make an e mail connection from this program click Change Settings in the Connect window and enter the settings recommended by your support agent e DiagTools for Windows can also update the version of e Diagtools on your notebook s hard disk In e DiagTools for Windows use the e Diagtools menu If you have trouble running e Diagtools from the hard disk you can also run it from the Recovery CDs Boot from disk 1 and select the diagnostics option Using the BIOS Configuration Utility The BIOS Basic Input and Output System configuration utility enables you to change the notebook s system configuration and to tailor the operation of your notebook to your individual work needs 1 Restart the notebook click Start
34. f the notebook s hard disk drive frequently runs as indicated by the hard drive light on the front of the notebook while the notebook appears to be paused or running slowly Windows is likely spending excess time writing to its swap file on the notebook s hard disk Consider installing additional memory e Check the amount of available free disk space Delete temporary and unneeded files If the notebook stops responding e Press Ctrl Alt Del to end the application that is not responding e Reset the notebook see Resetting the Notebook on page 13 Power and Battery Problems If the notebook turns off immediately after it turns on e Battery power is probably extremely low Plug in the AC adapter or insert a charged battery If the notebook keeps beeping e The notebook beeps repeatedly when battery power is low you can set this option in Power Options in Control Panel Save your work turn off the notebook immediately and insert a charged battery or plug in the AC adapter If the battery doesn t charge e Make sure that the AC adapter is fully plugged into the power source and the notebook and that the light on the adapter is on e If you re using a power strip unplug the AC adapter from the power strip and plug it directly into a wall outlet e Make sure the battery is fully installed and locked in place e Move the notebook away from any nearby heat source Unplug the AC adapter and allow the battery to cool down
35. g the Notebook On and Off irainei neien a a RA A i ER Ei 12 Resetting the NoteBook nn sede Dt ertet E S etre A HR een 13 Changing the Boot Device eer Deed E E E E RE 13 Hardware SpecifiCatiOhs ete ertt eet Et tle ten tbe eet rite Hey aseo ted 14 Troubleshooting and Diagnostics 4 ee ee ecce ee eee eee ee eere eee ee sees eee eo seeeesseeees ss LO Audio Problems un tee en dr ERE eI ere e dureuehouveees 16 CD and DVD Problems rer rt e Pe t e t ee RR een 17 Display Problems tates tee tutte te ees ted eo ate eb taies 18 Eloppy Disk Drive Problems ss pieniin non ian ani i ee e Ue ep tet 20 Hard Disk Drive Problems eta tn Cae P ta OI GR C tapes 20 Heat Problems tete tette trier i EE R 21 Infrared Proble MS onies eerren pro err ri eri e een egi dr e reet 21 Keyboard and Pointing Device Problems esee 21 LAN Problems 2 et epi te oett teet re Pet t bete ree dte oett 22 Memory Problems eoa teet tette testes tedesco ates eb tete 23 Modem Problems ann uu e e e ete e eel e bet bees 23 One Touch Button Problems c itt Cien e ROM RC Get o 25 Parallel and USB Problems retenti ertet tde 26 PC Card PCMCIA Problems sesessssesseseeseeene eene enne iieii iiei ah 27 Performance Problems ssm n entre Ur Po eR Re ED tory de 27 Power and Battery Problems itt terne dete te ini te a i i en 28 Printing Problems 2a unt eee e e ea esee es 30 SD Cards and MMC Cards bee ed
36. he cover retains the screws and remove the cover 3 Press outward to release the latches at the sides of the SDRAM module so that the free edge of the module pops up then pull the module out of the connector Figure 17 Removing an Expansion SDRAM Module 50 Removing and Replacing Parts zt1100 xz200 and xt1500 Series Troubleshooting and Self Repair Guide Reassembly Notes e Carefully press the SDRAM module into the connector at an angle of about 30 until it is fully inserted Then press down on both sides of the module until the latches snap closed N VA Figure 18 Installing an Expansion SDRAM Module Removing the System SDRAM Module Removal Procedure 1 Unplug the AC adapter if present and remove the battery 2 Remove the keyboard cover page 44 3 Open the keyboard page 48 steps 1 though 5 You don t need to disconnect the keyboard cable 4 Press outward to release the latches at the sides of the SDRAM module so that the free edge of the module pops up then pull the module out of the connector Figure 19 Removing the System SDRAM Module Reassembly Notes e Carefully press the SDRAM module into the connector at an angle of about 30 until it is fully inserted Then press down on both sides of the module until the latches snap closed zt1100 xz200 and xt1500 Series Removing and Replacing Parts 51 Troubleshooting and Self Repair Guide Removing the Speakers Table 8 Speaker Replacement Part
37. he customer to use a work around to obscure the cosmetic imperfection 4 Displays with cosmetic imperfections that do not conform to the above conditions and tests will not normally be considered for display replacement The HP responsible person working with the customer should identify work arounds that are reasonable and appropriate for that customer Customers who require a more perfect display solution should consider switching to a notebook with a DSTN display We expect that over time the industry will continue to produce displays with fewer inherent cosmetic imperfections and we will adjust our HP guidelines as these improvements are implemented Type of Imperfection Imperfections Not Allowed Electrical Imperfections e 70r more single bright dots Bright dots 3 e 70r more single dark dots Dark dots 9 e 9or more total bright and dark combined defective dots e Any occurrence of multiple defective dots within 15 mm Mechanical Imperfections e Any polarizer bubble discoloration or dent that is visible from at least Discoloration 36 cm 14 in Polarizer bubbles dents b Definitions of imperfections a A bright or dark dot is a subpixel red green or blue dot that is stuck on or off b A polarizer dent or bubble is a light spot with a darker border that appears on a lighted display and does not change size In contrast a polarizer scratch is a light line that is visible on a darker background and does not ch
38. he notebook is rebooting or resuming If this happens try the following e Press any key on the keyboard e Put the notebook on standby then resume operation e The touch pad and scroll pad are automatically disabled when the notebook is docked in a port replicator that has a PS 2 mouse connected e Restart the notebook click Start Turn Off Computer Restart e Check settings click Start Control Pad Printers and Other Hardware Mouse Scrolling e Test the keyboard and pointing devices with the e DiagTools diagnostics see Using the e Diagtools Diagnostic Tests on page 33 If the embedded numeric keypad doesn t work e To type numbers make sure Num Lock is on e Make sure the embedded Keypad Lock Fn F8 is on or that you press and hold the Fn key to temporarily access the embedded keypad zt1100 xz200 and xt1500 Series Troubleshooting and Diagnostics 21 Troubleshooting and Self Repair Guide If you can t type the euro symbol e Hold Alt GR when you press the marked key e The euro symbol is not on the U S English keyboard Make sure the embedded keypad is active Fn F8 and Num Lock is on then press and hold Alt while typing 0128 on the numeric keypad e Support for the euro symbol requires software available from Microsoft This software is installed in the factory software but may not be included with retail Windows If a special feature on a USB mouse doesn t work e Make sure you installed any drivers i
39. hp pavilion notebook zt1000 xz200 series omnibook notebook xt1500 series Technology Code IC troubleshooting and self repair guide Notice This manual and any examples contained herein are provided as is and are subject to change without notice Hewlett Packard Company makes no warranty of any kind with regard to this manual including but not limited to the implied warranties of merchantability and fitness for a particular purpose Hewlett Packard Co shall not be liable for any errors or for incidental or consequential damages in connection with the furnishing performance or use of this manual or the examples herein Consumer transactions in Australia and the United Kingdom The above disclaimers and limitations shall not apply to Consumer transactions in Australia and the United Kingdom and shall not affect the statutory rights of Consumers Copyright Hewlett Packard Company 2000 2002 All rights reserved Reproduction adaptation or translation of this manual is prohibited without prior written permission of Hewlett Packard Company except as allowed under the copyright laws The programs that control this product are copyrighted and all rights are reserved Reproduction adaptation or translation of those programs without prior written permission of Hewlett Packard Co is also prohibited Portions of the programs that control this product may also be copyrighted by Microsoft Corporation SystemSoft Corp Insyde
40. ion Save and Reboot Saves changes then exits and reboots Exit No Save Discards any changes made since last save then exits and 1 reboots Does not affect password date or time changes Default Settings Restores default settings and remains in the BIOS configuration utility Does not affect password date or time charges Restore Settings Discards any Setup changes made since last save and remains in Setup Does not affect password date or time changes zt1100 xz200 and xt1500 Series Troubleshooting and Diagnostics 35 Troubleshooting and Self Repair Guide Reinstalling and Updating Software You can use the Recovery CDs to recover the original factory software for your notebook The Recovery CDs also provide Windows drivers specific to your notebook to configure a custom system You can find drivers in these locations e On your notebook s hard drive under C hp drivers e On the Recovery CDs under hp drivers e On the HP Business Support web site www hp com go bizsupport This web site contains the latest updates of software drivers for different operating systems Recovering the Factory Software Installation You can use the Recovery CDs to reinstall the original factory software on your notebook s hard disk You can also use the same process to create a larger Utility partition on your hard disk or to create a Utility partition on a new hard disk The hidden Utility partition contains the e Diagtools
41. it provides diskless boot from a network 4 Internal LAN server CPU Serial Number For a processor with a serial number makes the processor Enabled serial number available to software 34 Troubleshooting and Diagnostics zt1100 xz200 and xt1500 Series Troubleshooting and Self Repair Guide Components Menu Setting Description Default Keyboard Numlock Sets whether keyboard Num Lock is enabled at startup Enabled LCD Display on off Enables the LCD status panel Enabled selected models LCD Display Date Time Sets the format for displaying the date and time on the LCD mm dd yy selected models status panel hh mm AM PM Security Menu Setting Description Default Set Admin Password Press Enter to set change or clear the administrator Enter password which protects BIOS settings The password can have no more than 8 characters 0 9 A Z and cannot include special or accented characters Also sets whether the password is required when the notebook boots or to enter the BIOS configuration utility Set User Password Press Enter to set change or clear the user password The Enter password can have no more than 8 characters 0 9 A Z and cannot include special or accented characters The administrator password must be set first Also sets whether the password is required when the notebook boots or to enter the BIOS configuration utility Exit Menu Setting Descript
42. l pad Input Output 2 universal serial bus USB ports 15 pin VGA video out blue with DDC support Resolution up to 1600 x 1200 x 64K or 16M colors Refresh rate of 60 to 85 Hz depending on resolution and color depth RJ 45 LAN jack 25 pin bi directional high speed ECP EPP parallel burgundy S video TV out yellow IEEE 1394 port Docking port supports optional simple port replicator One DC in jack One microphone in jack One headphone out jack Expandability One Type II 16 32 bit PC Card slot 3 3 and 5 V support CardBus enabled One integrated Secure Digital Multi Media Card slot Optional simple port replicator selected models Security Features User and administrator passwords DMl accessible electronic serial number Kensington MicroSaver lock slot Environmental Limits Operating temperature 0 to 40 C 32 to 104 F Operating humidity 10 to 90 percent RH 0 to 40 C Operating altitude up to 10 000 ft 3000 m at 25 C 77 F Storage non operating temperature 20 to 65 C 4 to 149 F Major ICs CPU Intel Mobile Pentium 4 processor North Bridge VIA Pro Savage P4N266 South Bridge VIA VT8233CE Display controller S3 Savage 4 in North Bridge Audio controller VIA Realtek ALC201 AC97 Codec CD player controller O2 OZ 163 LAN Realtek RTL8100L CardBus controller ENE 1410 Keyboard embedded controller National NS87591 Super I O in South Bridge VT1211 SD MMC contro
43. light 21 Kensington lock slot security connector selected models 22 LAN port and indicators 23 Modem 31 Headphones jack colored green 30 External microphone jack colored pink 8 Product Information zt1100 xz200 and xt1500 Series Troubleshooting and Self Repair Guide Figure 3 Bottom View 32 Infrared port Selected models 37 Docking port 33 Battery 38 Mini PCI cover no user 34 CD DVD drive latch replaceable parts inside 35 RAM cover 39 Hard disk drive retaining screws 36 Battery latch zt1100 xz200 and xt1500 Series Product Information 9 Troubleshooting and Self Repair Guide Figure 4 Main Status Lights 1 Hard disk drive activity e On the notebook is accessing the hard disk drive 2 Power mode e Green the notebook is on even if the display is off e Amber the notebook is on standby e Off the notebook is off or in hibernation 3 Battery charge status e Green the AC adapter is connected and the battery is fully charged e Amber the AC adapter is connected and the battery is charging e Red the AC adapter is connected and the battery has a fault e Off the AC adapter is not connected or the battery is missing 10 Product Information zt1100 xz200 and xt1500 Series Troubleshooting and Self Repair Guide Figure 5 Keyboard Status Lights 1 Caps Lock Caps Lock is active 2 Num Lock Num Lock is active The Keypad Lock must also be on to use the embedded keypa
44. ller W83L518D IEEE 1394 controller VIA VT6306 zt1100 xz200 and xt1500 Series Product Information 15 Troubleshooting and Self Repair Guide Troubleshooting and Diagnostics This section contains solutions to several types of problems you may encounter when using the notebook Try the solutions one at a time in the order in which they are presented You can also find technical tips and software updates for the notebook at the HP Business Support web site www hp com go bizsupport Audio Problems If no sound is audible Press Fn Page Up several times If available press the rear volume control several times Click the speaker icon on the taskbar if present and make sure Mute is not checked and the Volume slider is not set to the bottom If available press the mute button on the right side of the notebook once or twice until the indicator light goes off The notebook s sound may not operate properly in MS DOS mode If sound does not record Check the software controls for recording sound click Start All Programs Accessories Entertainment Sound Recorder In Volume Control click Options Properties and make sure the microphone is enabled in the recording controls Test the audio with the e Diagtools diagnostics see Using the e Diagtools Diagnostic Tests on page 33 If you hear a loud high pitched whine feedback from the speakers 16 In Volume Control try reducing the master volume In Volum
45. ncluded with the mouse e Restart the notebook so that it will detect the mouse LAN Problems If the built in network adapter doesn t connect to the LAN e Check all cables and connections Try connecting at a different network station if available e Ifthe green light next to the LAN port does not light the LAN cable may not be connected to the network or the network may be down Try connecting a different computer to the cable e Use the networking problems troubleshooter in Windows Help and Support e Click Start Control Panel Performance and Maintenance System On the Hardware tab open the Device Manager If the network interface is disabled try to enable it If it has a conflict try disabling another device e Click Start Control Panel Network and Internet Connections Network Connections Make sure you have the correct clients and protocols installed e Make sure the LAN cable is Category 3 4 or 5 for 10Base T operation or Category 5 for 100Base TX operation Maximum cable length is 100 meters 330 feet If you can t browse My Network Places e Click Start Search to look for a computer If you can t log in to Netware servers e Ifa Netware server is using IPX SPX protocol you may need to force your frame type to match the server s frame type Check with your network administrator If the notebook stops responding after booting e Check whether you have a TCP IP network with no DHCP server This can cause a lo
46. ne jack to the telephone jack on the wall e If you have a single telephone line for voice and modem use make sure no one else is using the line and that the phone is not off the hook e Try another telephone line preferably one normally used for a fax machine or modem e Contact your Internet Service Provider ISP It s possible that service may be unavailable temporarily or that your settings are incorrect e Restart your notebook and attempt another connection e Download the latest modem driver from the technical support area of the HP notebook web site www hp com notebooks e Run the modem diagnostics 1 Click Start Control Panel Printers and Other Hardware Phone and Modem Options 2 Click the Modems tab and select the modem you want to test 3 Click Properties Diagnostics Query Modem 24 Troubleshooting and Diagnostics zt1100 xz200 and xt1500 Series Troubleshooting and Self Repair Guide If the modem isn t detected e Check the modem setup In Control Panel open Phone and Modem Options e Click Start Control Panel Performance and Maintenance System On the Hardware tab open the Device Manager If the modem is disabled try to enable it If it has a conflict try disabling another device e f you re running fax software using fax Class 2 try using Class 1 If the modem dials but you can t hear it e If available make sure the mute indicator is turned off If it s on press the mute button e Check the
47. ng delay at startup because DHCP is enabled Contact your network administrator to determine the proper TCP IP configuration 22 Troubleshooting and Diagnostics zt1100 xz200 and xt1500 Series Troubleshooting and Self Repair Guide Memory Problems If a message says you are out of memory Make sure drive C is not running low on free space Use the memory troubleshooter in Windows Help and Support If you are having memory problems while running MS DOS programs use the application and software problems troubleshooter in Windows Help and Support Not all third party memory cards have been tested for use with the notebook Check the HP Notebook web site www hp com notebooks for a list of approved and tested memory cards Test the notebook s memory with the e DiagTools diagnostics see Using the e Diagtools Diagnostic Tests on page 33 If memory doesn t increase after adding RAM Make sure the notebook is using only PC133 RAM modules Modem Problems If the modem seems slow Check for excess static or noise on the line which reduces the overall transmission speed If necessary contact your telephone company about fixing this type of problem When dialing internationally line noise can be difficult to eliminate If you have call waiting disable it your telephone company can provide instructions Eliminate extra connections in the line If possible connect directly to the wall jack Try another telephone line prefe
48. onal codes embedded in their disk data These codes prevent DVD movies from being played outside the region of the world in which they are sold If you get a Region Code error you are trying to play a DVD intended for a different region Important Most DVD drives let you change the region code only a limited number of times usually no more than four to allow you to set the proper region code for your area Please note that when you reach this limit your last change to the region code will be hard coded on the DVD drive and will be permanent The HP warranty does not cover the expense of correcting this situation Refer to the help for the DVD player software for details about setting region codes If the notebook cannot read a CD or DVD For a single sided CD or DVD make sure the disk is placed in the drive with the label facing up Clean the disk with a soft cloth Wait 5 to 10 seconds after closing the tray for the notebook to recognize the disk Remove the disk from the drive then restart the notebook If you created the CD on a CD RW drive try using a different media brand For best results use HP certified media While other media may work HP cannot guarantee compatibility zt1100 xz200 and xt1500 Series Troubleshooting and Diagnostics 17 Troubleshooting and Self Repair Guide If a DVD movie doesn t fill the screen e Each side of a double sided DVD has a different format standard or widescreen In widescreen format black b
49. ot order using the BIOS configuration utility see Using the BIOS Configuration Utility on page 34 zt1100 xz200 and xt1500 Series Product Information 13 Troubleshooting and Self Repair Guide Hardware Specifications The specifications shown below are subject to change For the latest specifications see the HP Notebook web site www hp com notebooks Physical Attributes Processor and Bus Architecture Graphics Dimensions 14 1 in models 318 x 273 mm 12 5 x 10 75 in 15 in models 330 x 278 3 mm 12 99 x 10 94 in Thickness varies across unit Weight varies with configuration vendor components and manufacturing options and processes Minimum weight 14 1 in model 2 7 kg 5 9 Ib Intel Mobile Pentium 4 processor starting at 1 5 1 6 1 7 1 8 MHz and higher with SpeedStep technology 1 6 V core 1 3 V external low power processor 32 bit PCI bus 14 1 15 in XGA 1024x768 or 15 in SXGA 1400x1050 TFT LCD display S3 Savage4 AGP4X 3D graphics Supports 16 million colors and OpenGL graphics Supports hardware acceleration for MPEG Display driver supports MPEG2 overlay Supports simultaneous LCD CRT operation same image on both displays Integrated VGA Up to 32 MB video memory shared with system memory Supports NTSC and PAL TV Dual display for LCD and external monitor or TV External color support starting at 640 x 480 up to 1600 x 1200 display resolution Power Mass Storage R
50. oubleshooting and Diagnostics zt1100 xz200 and xt1500 Series Troubleshooting and Self Repair Guide Heat Problems Keep in mind that your notebook normally gets warm during routine operation Charging the battery and running games and other programs that drive CPU usage toward 100 can further increase the notebook s temperature If the notebook gets unusually warm e Always set the notebook on a firm flat surface so that air can flow freely around and beneath it e Make sure the air vents on the right side and back of the notebook are clear e Make sure the fan is working properly If needed test the fan s operation with the e DiagTools diagnostics see Using the e Diagtools Diagnostic Tests on page 33 Infrared Problems If you have problems with infrared communication e Make sure the line between the two infrared ports is not blocked and that the ports face each other as squarely as possible The ports should be no more than 1 meter apart with no obstructions between them Sunlight heat from nearby equipment and other sources of infrared radiation can also interfere with infrared communications e Make sure only one application is using the infrared port Keyboard and Pointing Device Problems If the pointer is difficult to control e Adjust the pointer controls click Start Control Panel Printers and Other Hardware Mouse If the touch pad or scroll pad doesn t work e Don t use the touch pad or scroll pad while t
51. per grounding an electrostatic discharge can damage the notebook and its components Notes To reassemble a component perform the removal procedure in reverse order Any special notes required for reassembly are included at the end of each section Symbols like this are used throughout this chapter to show approximate full size screw outlines Use these to verify the sizes of screws before you install them Installing a wrong size screw can damage the notebook The symbol shown represents an M2 5x5mm T head screw Notes Please refer to the hp parts home on the web for the latest part numbers www hp com hps parts zt1100 xz200 and xt1500 Series Removing and Replacing Parts 39 Troubleshooting and Self Repair Guide Removing the Battery Table 1 Battery Replacement Part Numbers Description Part Number Exchange Part Number Battery Lilon 8 cell 3172 60901 Required Equipment e None Removal Procedure e Slide the battery s release latch in the direction of the arrow on the latch then lift the battery out of its compartment Figure 8 Removing the Battery Reassembly Notes e Insert the front end of the battery into the battery compartment then press the back end in until the battery clicks into place 40 Removing and Replacing Parts zt1100 xz200 and xt1500 Series Troubleshooting and Self Repair Guide Removing the Optical Drive Module Table 2 Optical Drive Module Replacement
52. rably one normally used for a fax machine or modem If the modem doesn t dial or no dial tone is detected Check all cables and connections Connect a standard telephone to the phone line and make sure the line is working Make sure someone else isn t using the same phone line Try another telephone line preferably one normally used for a fax machine or modem If you re in a foreign country the dial tone may not be recognized by the modem Click Start Control Panel Printers and Other Hardware Phone and Modem Options Select your modem on the Modems tab then click Properties Modem and disable the option that waits for a dial tone Many countries impose a blackout period after a modem repeatedly fails to connect to a service provider The number of failed attempts and the period you must wait before trying again differ from country to country check with your telephone company For example if you are dialing from Italy and fail to connect to your server or cancel the connection you must wait one minute before dialing that number again If you dial before then you will get an error message that says delay After the fourth failed connection you must wait one hour before trying the number again If you dial before the hour is up you will get a message that says black list zt1100 xz200 and xt1500 Series Troubleshooting and Diagnostics 23 Troubleshooting and Self Repair Guide If the modem dials incorrectly e Check the telephone
53. re than 6 pixels remain on always one color such as white red green or blue dots e No more than 6 pixels remain off always dark e No more than a total of 8 pixels stuck on or off e No other stuck pixel within 15 mm of a stuck pixel Refer to HP Customer Care for a more comprehensive explanation of HP display quality We expect that over time the industry will continue to produce displays with fewer inherent cosmetic imperfections and we will adjust our HP guidelines as these improvements are implemented If you have problems with display resolution or color depth while playing a DVD or a video file in AVI or MPEG format e Set the display resolution and color depth before starting the DVD or video file player You cannot change these settings once the player is started e Some combinations of color depth and resolution are not supported in DVD or AVI playback If needed reduce color depth or display resolution If a DVD or a video file in AVI or MPEG format doesn t play with two displays e Before starting the DVD or video file player press Fn F5 to switch to one display You cannot switch displays once the player is started e If you re using both displays the DVD or video image will not appear on any display set up as secondary Click Start Control Panel Appearance and Themes Display Click Advanced on the Settings tab then click the S3Display tab and change settings If you have display problems while using a TV set a
54. rs eese nnne nnnm ener 53 Table 10 Replacing Small Parts iio eoe Rete heroe eed eges 55 Table 11 Pavilion zt1100 xz200 and Omnibook xt1500 Series Accessories eesssesss 56 zt1100 xz200 and xt1500 Series V Troubleshooting and Self Repair Guide Product Information This section introduces the notebook and its components and briefly describes basic operation Notebook Features Figure 1 Front View 1 One Touch buttons programmable 2 Power button 3 Keyboard status lights Caps Lock Num Lock CD DVD drive activity 4 Touch pad scroll pad on off button with on off indicators on either side 5 Left and right click buttons 6 Touch pad 7 Scroll pad zt1100 xz200 and xt1500 Series Troubleshooting and Self Repair Guide 10 11 12 13 14 Volume controls selected models Mute button and indicator light selected models Removable DVD or DVD CD RW drive CD DVD eject button Speaker one on each side Latch Built in microphone Product Information 7 Figure 2 Back View 15 AC adapter jack 24 IEEE 1394 connector 16 Parallel port LPT1 colored burgundy 25 SD MMC Card slot 17 External monitor VGA port colored blue 26 PC Card slot Type Il 18 Universal serial bus USB ports 2 27 PC Card eject button 19 S video TV out port colored yellow 28 Hard disk drive 20 Reset switch 29 Wireless on off button and indicator
55. s a monitor e The notebook s S video TV out port is optimized for DVD display Performance may vary when using the S video port for other applications e Before using a TV set as a monitor switch the notebook s display resolution to 800 by 600 pixels 1 Connect a video cable from the TV set to the notebook s S video port colored yellow on the back of the notebook You don t need to turn the notebook off to do this 2 Turn on the TV Click Start Control Panel Appearance and Themes Display Settings then click the Advanced button On the S3Display tab select TV as the Display Device then click OK Set the screen resolution to 800 by 600 pixels then click OK zt1100 xz200 and xt1500 Series Troubleshooting and Diagnostics 19 Troubleshooting and Self Repair Guide If you have display problems while using a simple port replicator or a CRT monitor e If you dock to a simple port replicator or attach a CRT monitor while the notebook is off the notebook may not properly recognize the CRT when you restart the notebook although its LCD display will be active If this happens select your preferred display device either of these ways e Press Fn F5 repeatedly e Click Start Control Panel Appearance and Themes Display Settings then click the Advanced button On the S3Display tab select the Display Device you want then click OK Floppy Disk Drive Problems If a floppy drive connected to the USB port doesn t work e Make
56. s securely plugged into its socket e If present make sure the wireless cables are not trapped under or behind the fan 54 Removing and Replacing Parts zt1100 xz200 and xt1500 Series Troubleshooting and Self Repair Guide Replacing Small Parts and Accessories The following small parts are user replaceable Table 10 Replacing Small Parts Part Part Numbers Replacement Procedure Cover mini PCI Included in door kit On the bottom of the notebook loosen the screw in the mini PCI F3377 60933 cover the cover retains the screw and remove the cover Cover expansion Included in door kit On the bottom of the notebook loosen the screw in the SDRAM SDRAM F3377 60933 module cover the cover retains the screw and remove the cover Covers screw on Included in Insert a small flat blade screwdriver under the cover and pry it loose display bezel feet cover kit To replace firmly press the adhesive side of the cover into the F3377 60967 recess Feet rubber Included in Insert a small flat blade screwdriver under the foot and pry it loose feet cover kit To replace firmly press the adhesive side of the foot into the recess F3377 60967 Cover mini PCI Included in door kit On the bottom of the notebook loosen the screw in the mini PCI F3377 60933 cover the cover retains the screw and remove the cover Cover expansion Included in door kit On the bottom of the notebook loosen the screw in the SDRAM SDRAM F337
57. s tend to degrade over time If the operating time has gradually become shorter and the battery is more than a year or two old you may need to replace the battery If the Time Remaining for the battery is not correct e The Time Remaining is an estimate based on the rate at which the notebook is using power at that instant So if you check the Time Remaining while the notebook is using a good deal of power such as when reading from a CD or DVD the value will likely show less time remaining than you really have since you will probably later switch to tasks that require less power If the notebook doesn t go on standby as expected e f you have a connection to another computer the notebook won t go on standby if the connection is active e Ifthe notebook is performing an operation it normally waits for the operation to finish before going on standby If the notebook doesn t automatically hibernate as expected e Make sure hibernation support is enabled click Start Control Panel Performance and Maintenance Power Options then click the Hibernate tab Also check the Power Schemes tab Make sure the Hibernate timeouts for both AC power and battery power are not set to Never zt1100 xz200 and xt1500 Series Troubleshooting and Diagnostics 29 Troubleshooting and Self Repair Guide Printing Problems Hint You can solve most printing problems by using the printing troubleshooter in Windows Help and Support If a printer do
58. sue is common across all vendors supplying TFT displays in their products and is not specific to the HP notebook display HP notebook TFT displays meet or exceed all HP standards for cosmetic quality of TFT displays HP does not warrant that the displays will be free of cosmetic imperfections TFT displays can have a small number of cosmetic imperfections and still conform to HP s cosmetic quality specifications zt1100 xz200 and xt1500 Series Reference Information 57 Troubleshooting and Self Repair Guide Here are some guidelines for determining what action to take on customers complaints of cosmetic imperfections in their TFT displays 1 View the notebook under the customer s normal operating conditions This means that if the customer uses the notebook predominately in DOS in Windows or in some other application or combination of applications you should make the determination under those same applications Self test is not a normal operating condition and is not a sufficient tool for interpreting display quality 2 Use the table below to determine whether the display should be considered for replacement These are the only conditions in this guideline that may call for a replacement due to a defect in material or workmanship based on the HP Limited Warranty Statement 3 If a display is considered for replacement make sure the customer understands that cosmetic variations may also exist on the replacement display and may require t
59. tal surfaces inside the notebook until they have cooled off They could be very hot if the notebook was running recently SI Figure 16 Disconnecting the Keyboard Reassembly Notes e Lay the keyboard face down on the top case forward of its normal position and reconnect the ribbon cable e Slip the metal tabs on the bottom of the keyboard into their slots in the top case then lower the keyboard into place zt1100 xz200 and xt1500 Series Removing and Replacing Parts 49 Troubleshooting and Self Repair Guide Removing an SDRAM Module The notebook has no SDRAM built into its motherboard but has two slots for PC133 SDRAM modules a system SDRAM slot beneath the keyboard containing an SDRAM module installed at the factory and an expansion slot on the bottom of the unit Table 7 SDRAM Module Replacement Part Numbers Description Part Number Exchange Part Number Module SDRAM 128 MB DDR PC266 SODIMM F4694 60901 Module SDRAM 256 MB DDR PC266 SODIMM F4695 60901 Module SDRAM 512 MB DDR PC266 SODIMM F4696 60901 Caution Provide proper grounding and handle the SDRAM module only by its edges or you could damage the module through electrostatic discharge Required Equipment e 0 Phillips screwdriver Removing an Expansion SDRAM Module Removal Procedure 1 Unplug the AC adapter if present and remove the battery 2 On the bottom of the notebook loosen the screw holding the SDRAM cover t
60. tery and AC adapter and remove any PC Card Then reset the notebook using the reset switch on the back of the notebook replace the battery and plug in the AC adapter and turn on the notebook by pressing the power button 30 Troubleshooting and Diagnostics zt1100 xz200 and xt1500 Series Troubleshooting and Self Repair Guide If the notebook won t boot from battery power e Make sure the battery is properly inserted and fully charged Check the battery s charge by clicking the power icon in the taskbar or using Power Options in Control Panel e If available try another battery If the notebook won t boot from the floppy disk drive e Make sure the drive is installed correctly e Make sure the floppy disk drive is selected as the boot device see Changing the Boot Device on page 13 If the notebook takes a long time to resume e The notebook can routinely take a minute or more to resume if it has a network card installed While the operating system is loading drivers and checking hardware and network connections you will see a blinking cursor on your display As soon as the hardware has been re initialized the Windows desktop will appear Standby and Resume Problems If the notebook takes a long time to resume after being on standby e The notebook can take a minute or longer to resume if a network card is installed A blinking cursor appears on the display while the system is loading and checking hardware and network connections
61. umbers Description Part Number Exchange Part Number Keyboard French zt1100 xz200 series only F3428 60903 Keyboard French Canadian zt1100 xz200 series only F3428 60909 Keyboard German xt1500 series only Europe only F3428 60911 Keyboard International English xt1500 series only Europe only Keyboard Italian xt1500 series only Europe only F3428 60904 Keyboard Spanish F3428 60905 Keyboard Swiss xt1500 series only Europe only F3428 60908 Keyboard UK English zt1100 xz200 series only F3428 60902 Keyboard US English zt1100 xz200 series only F3428 60901 Required Equipment e 0 Phillips screwdriver e Small flat head screwdriver Removal Procedure 1 Unplug the AC adapter if present and remove the battery 2 Remove the keyboard cover page 44 3 Loosen the three retaining screws along the top of the keyboard the keyboard retains the screws Figure 15 Loosening the Keyboard Retaining Screws Caution When opening the keyboard be careful not to pull on the ribbon cable that connects the keyboard to the notebook 48 Removing and Replacing Parts zt1100 xz200 and xt1500 Series Troubleshooting and Self Repair Guide 4 Raise the top of the keyboard then lift the keyboard up and out of the notebook 5 Lay the keyboard face down on the top case forward of its normal position and disconnect the ribbon cable from the motherboard Warning Do not touch the me
62. urrent owner This requires a sales receipt showing the notebook serial number and owner s name or a written statement from the owner attesting that he or she is the owner of the notebook The statement can be a fax copy of the document The fact that the notebook is in the hands of an HP representative on behalf of the customer is not evidence of ownership In addition HP will not remove the password of a notebook for any non owner even if it is requested by law enforcement agencies If you receive such a request you should notify management and HP Corporate Legal immediately These requests may require a court order prior to our participation Further the entity removing the password must log the name serial number and date of the removal and file the written backup with the log The log and backup are subject to standard record retention process and review The final issue relating to removal of passwords is that HP cannot provide information to users that would assist them in improperly removing a password and opening a notebook Hewlett Packard Display Quality Statement TFT display manufacturing is a highly precise but imperfect technology and manufacturers cannot produce large displays that are cosmetically perfect Most if not all TFT displays exhibit some level of cosmetic imperfection These cosmetic imperfections may be visible to the customer under varying display conditions and can appear as bright dim or dark spots This is
63. using the correct SSID and channel settings click the wireless link icon in the taskbar and select Advanced Configuration Contact your system administrator for the correct settings Make sure you are in range of an access point for an infrastructure connection or other wireless computer for an AdHoc connection If you can connect but the network is slow Check whether you might be in an area served by more than one wireless LAN If so the LANs could be interfering with each other Move closer to the access point for an infrastructure connection or other wireless computer for an AdHoc connection You could be too far away for high speed communication Stop using any USB device that may be transferring large amounts of data or adjust application settings to reduce the transfer rate If a notebook with Bluetooth won t enter standby or hibernation 32 Disable Bluetooth If the Bluetooth device is transmitting the notebook may not be able to enter standby or hibernation Troubleshooting and Diagnostics zt1100 xz200 and xt1500 Series Troubleshooting and Self Repair Guide Using the e Diagtools Diagnostic Tests The e Diagtools hardware diagnostic program included with your notebook provides two levels of testing automated testing using its basic hardware test and advanced testing using individual hardware tests The tests are designed to run after the system reboots This ensures that the notebook will be in a predictable

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