3Com Cisco CallManager and Octel Systems 78-11069-01 Owner's Manual
Contents
1. Assigning Incoming Outgoing and M WI Lines On the Octel system you must specify how each line is used following these guidelines When possible separate the lines so that distinct lines are used for the three types of call handling incoming calls outgoing calls and MWI You can however assign a single line to process outgoing calls and MWI commands However you must not have a single line supporting both incoming call processing and MWI commands e When using the hybrid integration mode do not pass outgoing calls through the DPA 7630 Follow specific guidelines when physically connecting these lines to the DPA 7630 see Connecting to the Telco Connectors section on page 2 9 However you have flexibility in determining the number of lines used for each of these tasks For example a company with a 144 port Octel voice mail system using the hybrid integration mode might use the following configuration e Line A 8 ports for incoming calls Line B 2 ports for incoming calls 6ports for MWIs Line C 2 ports unused 6ports for MWI pass through to PBX Cisco Digital PBX Adapter 7630 Administration Guide ea E 78 11069 012. In these examples the MessageWaitingOffDN value is 1998 and the Message WaitingOnDN value is 1999 Record these values You need them to configure the DPA 7630 MessageWaitingOffDN Specifies the directory number to which calls from a voice mail system are directed to disable or turn off the MWI light for the specified calling party see Figure 3 4 Figure 3 4 Cisco CallManager MWI OFF Setting Service Parameters Configuration oi Eaa Pe RSAC CRC Cerner ge eet a a J migeni Gee TT i m g 3 ism Bee r imj e tee Ceca iain 45698 Poon os Cisco Digital PBX Adapter 7630 Administration Guide 3 10 E 78 11069 01 _Chapter3 Preparing the Cisco CallManager and Octel Systems Configuring Cisco CallManager W Message WaitingOnDN Specifies the directory number to which calls from a voice mail system are directed to enable or turn on a MWI light for the specified calling party see Figure 3 5 Figure 3 5 Cisco CallManager MWI ON Setting oases ae Ee a Pee Cove ee booed meee pe D p ye pe je j r s E S 42 amp d i tn dira tep a oo ng Fa Coon F lice Manage Admninieer midi Teter Lima Sartor Parameters Configuration oi hi HE DRC CRC a arma gaa ae Hen hiie eam Dassi iii lige termes Sco Cap 3 J fm Pr RE eee r Enner a ms isi rae gp an oe arg eee beban marire r m em Bg e T iat et o Pacem i 45699 Setting Up the Voice Mail Hunt
3. If you do not enter a host name the following sequence applies for the device description SEP the last 10 digits of the MAC address Additionally Cisco CallManager requires unique MAC addresses for all devices but all 24 ports on the DPA 7630 share the same MAC address Therefore an automatic conversion process converts the MAC addresses into this format 1 The first two digits for the MAC address are dropped 2 The number is shifted two places to the left 3 The two digit port number is added to the right For example if the MAC address is 000039A44218 the MAC address registered for port 12 in CallManager is 00394421812 The 25th virtual port is automatically assigned the MAC address of 0039A4421825 Adding the DPA 7630 Manually If you want to assign specific directory numbers to the emulated IP phones on the DPA 7630 without using auto registration you must manually add each phone to the Cisco CallManager database Keep in mind several important facts Each port must have a unique MAC address Use the auto registration formula Use the host name or other name for the Description for each port Use the same name for ports configured on the same DPA 7630 system Add each port on the DPA 7630 as a Cisco IP Phone 30 VIP Cisco Digital PBX Adapter 7630 Administration Guide P34 B 78 11069 01 L Chapter 3 Preparing the Cisco CallManager and Octel Systems Configuring Cisco CallManager W Configur
4. using auto registration See Adding the DPA 7630 to Cisco CallManager section on page 3 3 Configure the ports from the DPA 7630 as Cisco IP Phones in the Cisco CallManager database See Configuring the DPA Ports and Phones section on page 3 5 Verify that the options for enabling and disabling MWI on the Cisco IP Phones are configured in Cisco CallManager See Enabling the Message Waiting Light section on page 3 10 Verify that the voice mail hunt group is set up properly See Setting Up the Voice Mail Hunt Group section on page 3 11 Octel Configuration Set dialing sequence for message waiting indicator See the Setting Dialing Sequence for Message Waiting Indicator section on page 3 14 Assign lines to handle incoming calls outgoing calls and MWI commands See the Assigning Incoming Outgoing and MWI Lines section on page 3 14 Configuring Cisco CallM anager The DPA requires minor changes to Cisco CallManager because when you add the DPA 7630 to the IP network Cisco CallManager recognizes the ports as Cisco IP Phones Therefore you need to add these ports to the Cisco CallManager database The DPA 7630 connects to Cisco CallManager to provide the following capabilities Access from the Cisco IP Phones to the voice messaging system on the Octel systems The DPA 7630 provides connection to the Octel voice messaging system by
5. 0 is connected to an Octel 250 or 350 voice mail system Cisco Digital PBX Adapter 7630 Administration Guide e E 78 11069 01 Chapter3 Preparing the Cisco CallManager and Octel Systems Configuring Cisco CallManager W Figure 3 1 Line Configuration for Voice Mail Ports Cera Caii ansge 3 1 Admancetrahan Configure a iearimp Mamia ae Ling 1 fer SEP HIJO 3400 DPA Per 3 Lipdais Ipee and The Delais paiar Drees Cance Direciory Membri a Cisectory Number Setileys thine Call Forward and Pickup Setinegs Destination Calling Search Space Mone gt 2 TEE La i hone r gt Line Setines fie this Davies p Dore Firei Configuring Octel MWI Ports The DPA 7630 uses the Octel MWI ports to handle MWI messages from the Octel system You can also enable these lines to support outgoing call processing However you must not configure these ports to handle any incoming call processing See Figure 3 2 for an example of the following settings Directory Number Assign a directory number to each of these phones Ensure that these directory numbers are not included in the voice mail hunt group For this example use 1301 Call waiting We recommend that you disable call waiting on these phones Call forwarding Do not set Cisco Digital PBX Adapter 7630 Administration Guide 78 11069 01 E Chapter3 Preparing the Cisco CallManager and Octel Systems WE C
6. CHAPTER Preparing the Cisco CallM anager and Octel Systems Because the DPA 7630 depends on information from the Cisco CallManager and the Octel systems you must verify that they are set up properly before configuring the DPA 7630 and you must obtain some information from these systems to set up the DPA 7630 This guide does not contain details about configuring the Cisco CallManager and Octel systems Refer to the documentation provided with these systems for installation and configuration instructions These sections provide details about the configuration requirements on the Cisco CallManager and Octel systems Configuring Cisco CallManager page 3 2 Configuring the Octel Systems page 3 13 Overview of Required Tasks Cisco CallManager recognizes the DPA 7630 as another IP telephony device So to add the device to the database you need some information from the DPA 7630 Additionally to set up the DPA 7630 you need information from both the Cisco CallManager and Octel systems Refer to Table 3 1 for an overview of the tasks and information you need from them to configure the DPA 7630 I 78 11069 01 Cisco Digital PBX Adapter 7630 Administration Guide gg Chapter3 Preparing the Cisco CallManager and Octel Systems WE Configuring Cisco CallManager Table 3 1 System Setup Checklist Task Cisco CallManager Configuration For More Information Add the DPA 7630 to the Cisco CallManager database manually or
7. Group You must configure several settings in Cisco CallManager to ensure that the voice mail hunt groups function properly These options appear under the Service gt Service Parameters menu in Cisco CallManager You must configure these settings for each Cisco CallManager system in a cluster Cisco Digital PBX Adapter 7630 Administration Guide I 78 11069 01 PEN Chapter3 Preparing the Cisco CallManager and Octel Systems WE Configuring Cisco CallManager Configuring the Pilot Directory Number Step 1 Step 2 Step 3 Step 4 The pilot directory number is the number users dial on their Cisco IP Phones to access voice mail Typically it is the first directory number in the hunt group You can configure this number to be easily accessed on Cisco IP Phones such as with the messages button on a Cisco IP Phone 7960 To configure the pilot directory number perform the following steps Select Service gt Service Parameters menu from Cisco CallManager Click the name of your Cisco CallManager system Select the VoiceMailDn service parameter Enter the pilot directory number in the Value field Refer to the Cisco CallManager Administration Guide or online help in the Cisco CallManager application if you need additional assistance Setting the Hop Count Step 1 Step 2 Step 3 Step 4 You can specify the number of times Cisco CallManager forwards a call before generating an error tone The default setting is 12 but you should
8. egistration If you want to use auto registration you must verify that it is enabled in Cisco CallManager Refer to the Cisco CallManager Administration Guide or online help in the Cisco CallManager application for details Through auto registration when the DPA 7630 connects to Cisco CallManager the ports connected between the DPA 7630 and the Octel system are registered as Cisco IP Phones in the database These ports are actually emulated IP phones that are used to access the voice mail system and to send MWI commands from Octel I 78 11069 01 Cisco Digital PBX Adapter 7630 Administration Guide jg Chapter3 Preparing the Cisco CallManager and Octel Systems WE Configuring Cisco CallManager Cisco CallManager only recognizes these IP phones after the Octel voice mail system is up and running So verify that the Octel system and the Cisco DPA 7630 are up before completing these tasks in Cisco CallManager Auto registration automatically assigns phones a directory number The directory number assigned is the next one available in sequential order within the device pool assigned to this phone type in Cisco CallManager However if you need to you can modify this directory number for each emulated phone see the Configuring the DPA Ports and Phones section on page 3 5 During auto registration the host name assigned to the DPA 7630 is entered in the Description field in the record for the emulated phone in Cisco CallManager
9. emulating IP phones These emulated phones appear in the Cisco CallManager database mi Cisco Digital PBX Adapter 7630 Administration Guide 78 11069 01 L Chapter 3 Preparing the Cisco CallManager and Octel Systems Configuring Cisco CallManager W e Proper signaling to the message waiting indicators MWI on the Cisco IP Phones Some ports on the DPA 7630 handle MWI commands from the Octel system An additional virtual IP phone sends these messages to the Cisco CallManager system Cisco CallManager then sets the MWI on the Cisco IP Phones When reviewing the following tasks if you need additional instructions refer to the Cisco CallManager Administration Guide or the online help in the Cisco CallManager application Adding the DPA 7630 to Cisco CallManager page 3 3 Configuring the DPA Ports and Phones page 3 5 Enabling the Message Waiting Light page 3 10 Setting Up the Voice Mail Hunt Group page 3 11 Adding the DPA 7630 to Cisco CallManager When the DPA 7630 and Cisco CallManager connect the ports on the DPA 7630 appear as IP phones in the Cisco CallManager database An additional virtual port also appears as an IP phone to Cisco CallManager but it does not have any correspondence to a physical port It is created by the DPA 7630 to handle MWI commands to Cisco CallManager Using Auto Registration You can choose to have the DPA 7630 automatically added to Cisco CallManager using auto r
10. ing the DPA Ports and Phones From the perspective of the DPA 7630 several types of ports exist e Call ports Handle call processing incoming and outgoing calls Octel MWI ports Receive MWI commands from the Octel system Virtual port Send MWI commands to Cisco CallManager PBX MWI ports Send MWI on the Lucent PBX system and is only present in the hybrid integration mode To Cisco CallManager these ports on the DPA appear as IP phones but the PBX MWI ports do not appear in Cisco CallManager The Cisco CallManager database also contains records of all the end user phones You must configure each of these phones properly in Cisco CallManager to ensure that calls are processed properly You access the phones using the Devices gt Phone menu in Cisco CallManager These sections provide details about the required settings in Cisco CallManager for the different ports Configuring Call Ports page 3 5 Configuring Octel MWI Ports page 3 7 Configuring the Virtual Port page 3 8 Configuring an End User Phone page 3 9 Configuring Call Ports Use call ports to connect lines from the Octel system that handle incoming messages such as voice mail access and outgoing calls such as fax calls outgoing calls to pagers and so on However a particular line from the Octel system must support either incoming or outgoing calls it cannot support both Outgoing Calls Do not include the call ports supporting outgoing calls i
11. n the voice mail hunt groups Otherwise configure these lines in Cisco CallManager as you normally would assigning directory numbers to them I 78 11069 01 Cisco Digital PBX Adapter 7630 Administration Guide jg Chapter3 Preparing the Cisco CallManager and Octel Systems WE Configuring Cisco CallManager Incoming Calls The call ports supporting incoming calls require additional configuration in Cisco CallManager In these cases these lines and their corresponding call ports compose the voice mail hunt groups See Figure 3 1 for an example of the following settings Directory Number Assign a directory number to each of these phones These directory numbers establish the voice mail hunt group to be used by the Cisco IP Phones Assign one of these ports to be the primary or pilot directory number in the voice mail hunt group Record this value because you need it to configure the DPA 7630 In this example the pilot directory number is 1500 e Call waiting You must disable it on these phones Call forwarding Assign call forwarding numbers Forward Busy and Forward No Answer settings so calls roll to next available directory number in the hunt group Display If the DPA 7630 is connected to an Octel 200 or 300 voice mail system you must enter D xxxx where xxxx is the directory number In this example you would enter D 1502 However you do not need to enter anything in the Display field if the DPA 763
12. one y Cisco CallManager 3 0 Administration Configure a Directory Number Microsoft Int Ee E3 Line 1 for SEP003094C392FE Auto 1600 Y Status Ready Update Update and Close Delete Restart Devices Cancel Directory Number Directory Number eoo Partition k None gt Directory Number Settings Calling Search Space k None gt Call Waiting Default gt Call Forward and Pickup Settings Destination Calling Search Space Forward All lt None gt gt Forward Busy hsoa o lt None gt Forward No Answer fi 500 lt None gt gt Call Pickup Group lt None gt gt Line Settings for this Device Display fisoo Label Disable ring on this line External Phone Number Mask indicates required item changes to Line or Directory Number settings require restart Done Internet 45697 Cisco Digital PBX Adapter 7630 Administration Guide 78 11069 01 o Chapter3 Preparing the Cisco CallManager and Octel Systems W Configuring Cisco CallManager Enabling the Message Waiting Light On Cisco CallManager you must set the option to enable the message waiting light on Cisco IP Phones Once configured you can access the values used to enable and disable the message waiting light by following these procedures These options appear under the Service gt Service Parameters menu in Cisco CallManager You must configure these settings for each Cisco CallManager system in a cluster
13. onfiguring Cisco CallManager Figure 3 2 Line Configuration for Octel MWI Ports Olinecinny Humber Sue ti rips Call Forweaid and Pickup Senings Destinatiai Calling Search Space la i ja La Line Settings lor thin Diver Configuring the Virtual Port The DPA 7630 automatically creates and uses the virtual port to send MWI messages to Cisco CallManager One virtual port is created regardless of the number of Octel MWI ports you have The virtual phone settings are similar to the Octel MWI port See Figure 3 2 for an example of the following settings Directory Number Assign a directory number to this phone Call waiting We recommend that you disable call waiting on these phones Call forwarding Do not set Cisco Digital PBX Adapter 7630 Administration Guide an 78 11069 01 Chapter3 Preparing the Cisco CallManager and Octel Systems Configuring Cisco CallManager W Configuring an End User Phone Although the DPA 7630 does not directly interact with the end user phones verify that you configured these phones properly to roll to voice mail Ensure that you set the forwarding options Forward Busy and Forward No Answer settings to the voice mail access number for their assigned hunt group You might want to divide users into different hunt groups to access the voice mail system See Figure 3 3 for an example of an end user phone configuration Figure 3 3 Line Configuration for End User Ph
14. set it to a number larger than the number of extensions in the largest hunt group To configure the hop count perform the following steps Select Service gt Service Parameters menu from Cisco CallManager Click the name of your Cisco CallManager system Select the ForwardMaximumHopCount service parameter Enter the pilot directory number in the Value field Refer to the Cisco CallManager Administration Guide or online help in the Cisco CallManager application if you need additional assistance Cisco Digital PBX Adapter 7630 Administration Guide e312 E 78 11069 01 L Chapter 3 Preparing the Cisco CallManager and Octel Systems Configuring the Octel Systems W Setting No Answer Timeout Step 1 Step 2 Step 3 Step 4 You can specify the number of seconds allowed before generating a no answer error This setting determines how much time is spent contacting a directory number before forwarding to voice mail The Octel systems have similar settings which are determined by the number of rings The Octel system expects a certain number of rings before the call forwards to voice mail If the call forwards to voice mail prematurely the Octel system assumes the phone was busy To ensure that the Cisco CallManager system allows enough time for the number of expected rings on the Octel system you must set the no answer timeout In Cisco CallManager you should set this setting to be approximately five seconds the ring d
15. uration on an Octel system times the number of rings For example if you have the Octel system set to four rings set the setting in Cisco CallManager to at least 20 seconds To configure the number of seconds before a no answer timeout occurs perform the following steps Select Service gt Service Parameters menu from Cisco CallManager Click the name of your Cisco CallManager system Select the ForwardNoAnswerTimeout service parameter Enter the number of seconds in the Value field Refer to the Cisco CallManager Administration Guide or online help in the Cisco CallManager application if you need additional assistance Configuring the Octel Systems You should not need to make any changes to the Octel system However you should verify your configuration and obtain information from the Octel system to properly set up the DPA 7630 This information should already be configured if you previously used Octel and Lucent systems together 78 11069 01 Cisco Digital PBX Adapter 7630 Administration Guide gg Chapter3 Preparing the Cisco CallManager and Octel Systems WE Configuring the Octel Systems Setting Dialing Sequence for Message Waiting Indicator On Lucent and Octel systems you must set the dialing sequence that is used to enable and disable the MWI on phones connected to the Lucent system After you configure this setting on the Lucent and Octel systems record the setting You need it when you configure the DPA 7630
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