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HP 804214-BG1 notebook spare part

1. 11 BOUL OI m MM 12 Service tag and PCID label 5 ri p e veo oe tpe tret neo ao 13 SOR VIGC AG APE M M 13 Me PXrIplep e EE 14 3 Mlustiated parte eal alee ccna RD EE CER RERARREE A EADU eee nies 15 Computer major COImpoOTF erits ccena eece aono enar eate sno no nsu Peace a sene areae Ea nun ns dE Ra SE sanno nsa nn eR SE RES R URS Esaki 15 Display assembly subcomponents non touch models cssccssesscesscessessecseessesseeceseescsseeseecsesesesseeseeeasesees 18 Bracket 4e MPH 19 Mass storage devices te eere castus fessveonaesecsatessstsndseei sadsocssdesacesescsabsonssteseeyGeenses oats 19 P tz Ta I TECTUM ID GrREREP TETTE 20 Sequential part number listing 1 celis ees sese eene enne nnne nnne nn nnns nn nnns snas tans tanen rsi stans seta sensa rasa nas 22 4 Removal and replacement procedures preliminary requirements ccce eee eee e eee eese eene so ees s ose eu 27 DIE 27 Service consideratiOls oerte tete eere re ada aa S aeaaea erana oc sad eno a en i eee eain 0o etg ea ra E aE EE ETEEN 27 SIE iL E E 27 Cables and connectors 5 neret retire ster eria er ee eee aed
2. Country region Accredited agency Applicable note number Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1 The flexible cord must be Type HO5VV F 3 conductor 1 0 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used The flexible cord must be Type SPT 3 or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15 A 125 V or NEMA 6 15P 15 A 250 V configuration The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used The flexible cord must be Type VCTF 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it wil
3. csccssccsscssssssesssesseeseesscessesseesseesseessessseessesseecssesseeseeseeeseeeaes 68 Setting a new boot order in Computer Setup eese eren 68 Dynamically choosing a boot device using the f9 prompt sese 69 Setting a MultiBoot Express prompt c cccccssscsssesssesssssseseceseesseesseesseessesseeesseeseeees 69 Entering MultiBoot Express preferences sccsccsscesssesscesesssesssesseeessecseeeseeseesseesas 69 Using HP PC Hardware Diagnostics UEFI select models only essent 70 Downloading HP PC Hardware Diagnostics UEFI to a USB device ccccssssessssessecessseesesseseeeees 70 Using HP Sure Start select models only c cscsscsscssssessesessesssessessssessesessessssessesscsessessesesseaeeseseeaesseseeaessesseas 71 7 Computer Setup BIOS MultiBoot and HP PC Hardware Diagnostics UEFI in Windows 7 72 Using gone E 72 Starting Computer SELUP 72 Navigating and selecting in Computer Setup c scsscsssessesssesssesseessesssesseesseesseesseesneesnesseesseesees 72 Restoring factory settings in Computer Setup c ccsscsssesseessessesscesseseeeseessesseesteseseseesnseseesees 73 Updating the BIOS Pott eee Pete Ea etnia Pei eec veteri pee eA eese eee 73 Determining the BIOS version ccssccsscssscsss
4. HP EliteBook Folio 1020 G1 Notebook PC s Maintenance and Service Guide Copyright 2015 Hewlett Packard Development Company L P Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license Intel and Core are U S registered trademarks of Intel Corporation Microsoft and Windows are U S registered trademarks of the Microsoft group of companies SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition February 2015 Document Part Number 784273 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available on all editions of Windows 8 This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows 8 functionality See http www microsoft com for details This computer may require upgraded and or separately purchased hardware and or a DVD drive to install the Windows 7 software and take full advantage of Windows 7 functionality See http
5. 98 Chapter 13 Statement of memory volatility configuration data system BIOS is updated Configuration data and settings are input using the Computer Setup BIOS or a custom utility can render the PC non functional A utility is required for writing data to this memory and is available on the HP website go to http www hp com support and select your country Select Drivers amp Nonvolatile Amount Size Does this Does this What is the How is data input into this How is this memory Memory Type memory memory purpose of this memory write protected store retain data memory customer when power data is removed Downloads and then follow the on screen instructions Intel Management 1 5MBytesor5 Yes Yes Stores Management Engine Codeis The Intel chipset is Engine Firmware MBytes Management programmed at the factory configured to enforce present in only Engine Code Code is updated via Intel hardware protection to specific ZBook and Settings secure firmware update block all direct read write EliteBook models Provisioning utility Unique Provisioning access to this area An For more DataandiAMT Data can be entered at the Intel utility is required for information go to third party data factory or by an updating the firmware http www hp com store administrator using the Only firmware updates support and Management Engine MEBx digitally signed by Intel select your setup utility The third party
6. 2 Disconnect the keyboard backlight cable from the system board 2 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts 3 Disconnect the main keyboard cable from the system board 3 4 Position the computer on its side and open 5 Insert a screwdriver or similar thin tool into the screw boss of the screw removed in the previous step and then press on the back of the keyboard until it disengages from the computer Component replacement procedures 39 6 Liftthe main keyboard cable 1 and the keyboard backlight cable 2 from the slits in the computer and then remove the keyboard 3 7 Remove the keyboard Reverse this procedure to install the keyboard 40 Chapter5 Removal and replacement procedures for Authorized Service Provider parts SSD drive Description Spare part number Solid state drive 512 GB 790057 001 256 GB SED OPAL2 790056 001 256 GB TLC 804216 001 256 GB 790055 001 180 GB 790052 001 180 GB SED OPAL2 790053 001 128 GB TLC 804215 001 128 GB 790051 001 Before removing the solid state drive follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Rem
7. There are two options to download HP PC Hardware Diagnostics to a USB device Option 1 HP PC Diagnostics homepage Provides access to the latest UEFI version 1 Goto http hp com go techcenter pcdiags 2 Click the UEFI Download link and then select Run Option 2 Support and Drivers pages Provide downloads for a specific product for earlier and later versions 1 Gotohttp www hp com 2 Pointto Support located at the top of the page and then click Download Drivers 3 Inthe text box enter the product name and then click Go Qor Click Find Now to let HP automatically detect your product 4 Select your computer model and then select your operating system 5 Inthe Diagnostic section click HP UEFI Support Environment or Click Download and then select Run 70 Chapter6 Computer Setup BIOS MultiBoot and HP PC Hardware Diagnostics UEFI in Windows 8 1 Using HP Sure Start select models only Select computer models are configured with HP Sure Start a technology that continuously monitors the computer s BIOS for attacks or corruption If the BIOS becomes corrupted or is attacked HP Sure Start automatically restores the BIOS to its previously safe state without user intervention HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration The default configuration can be customized by advanced users To access the latest documentation on HP Sure Start
8. gt All Programs gt Maintenance gt Backup and Restore 2 Follow the on screen instructions to set up your backup create a system image select models only or create system repair media select models only Performing a system recovery In case of system failure or instability the computer provides the following tools to recover your files e Windows recovery tools You can use Windows Backup and Restore to recover information you have previously backed up You can also use Windows Startup Repair to fix problems that might prevent Windows from starting correctly f11 recovery tools select models only You can use the f11 recovery tools to recover your original hard drive image The image includes the Windows operating system and software programs installed at the factory E NOTE If you are unable to boot start up your computer and you cannot use the system repair media you previously created select models only you must purchase Windows 7 operating system media to reboot the computer and repair the operating system For additional information see Using Windows 7 operating system media on page 92 Using the Windows recovery tools Using the Windows recovery tools you can e Recover individual files e Restore the computer to a previous system restore point e Recover information using recovery tools 334 ET NOTE For detailed instructions on various recovery and restore options perform a search for these top
9. such as a keyboard mouse external drive printer scanner or USB hub Standard USB ports will not charge all USB devices or will charge using a low current Some USB devices require power and require you to use a powered port The USB charging port can also charge select models of cell phones and MP3 players even when the computer is off NOTE The battery can be depleted quickly if you charge multiple devices while operating on battery power Connects an optional docking device or expansion port device 4 AC adapter Battery light 5 Power connector e White The computer is connected to external power and the battery is charged from 90 to 99 percent e Amber The computer is connected to external power and the battery is charged from 0 to 90 percent e Blinking amber A battery that is the only available power source has reached a low battery level When the battery reaches a critical battery level the battery light begins blinking rapidly e Off The battery is fully charged Connects an AC adapter Right 11 Component Description 1 Docking device receptors 2 Connects an optional docking device 12 Chapter 2 External component identification Service tag and PCID label Service tag When ordering parts or requesting information provide the computer serial number and model description provided on the service tag Product XXXXXXXX Warranty lylyOy Model XXXXKXX Service tag
10. Recovery media For additional information see Using Windows 7 operating system media on page 92 3 Ifthe Windows partition is listed restart the computer and then press f8 before the Windows operating system loads 4 Select Startup Repair 5 Follow the on screen instructions 93 ET NOTE For additional information on recovering information using the Windows tools select Start Help and Support Using f11 recovery tools select models only A CAUTION Using f11 completely erases hard drive contents and reformats the hard drive All files that you have created and any software that you have installed on the computer are permanently removed The f11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory Software not installed at the factory must be reinstalled To recover the original hard drive image using f11 1 If possible back up all personal files 2 If possible check for the presence of the HP Recovery partition click Start right click Computer click Manage and then click Disk Management A NOTE Ifthe HP Recovery partition is not listed you must recover your operating system and programs using the Windows 7 operating system media and the Driver Recovery media For additional information see Using Windows 7 operating system media on page 92 3 If the HP Recovery partition is listed restart the computer and then press esc while th
11. and then press enter Downloading a BIOS update A CAUTION Toreduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power on the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Sleep Do not insert remove connect or disconnect any device cable or cord 1 2 3 4 From the Start screen type support and then select the HP Support Assistant app Click Updates and tune ups and then click Check for HP updates now Follow the on screen instructions At the download area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer Make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will
12. can be applied using this country Select data store contents can be utility Drivers amp populated by a remote Downloads and management console or local then follow the applications that have been on screen registered by an instructions administrator to have access to the space Bluetooth flash 2 Mbit No Yes Stores Bluetooth flash is A utility is required for Bluetooth programmed at the factory writing data to this configuration Tools for writing data to this memory and is made and firmware memory are not publicly available through newer available but can be obtained versions of the driver from the silicon vendor whenever the flash requires an upgrade 802 11 WLAN 4 Kbit to 8 Kbit No Yes Stores 802 11 WLAN EEPROM is A utility is required for EEPROM configuration programmed at the factory writing data to this and calibration Tools for writing data to this memory and is typically data memory are not made public not made available to the public unless a firmware upgrade is necessary to address a unique issue Web camera 64 Kbit No Yes Stores webcam Webcam memory is A utility is required for configuration programmed using a utility writing data to this and firmware from the device memory and is typically manufacturer that can be run not made available to the from Windows public unless a firmware upgrade is necessary to address a unique issue Fingerprint reader 512 KByte flash Yes Yes Stores Fingerprint reader memor
13. computer major components 15 Computer Setup navigating and selecting 65 72 restoring factory settings 66 73 computer specifications 81 connector power 11 connectors service considerations 27 D default settings restoring 79 display specifications 82 83 display assembly removal 45 subcomponents 18 display assembly components removal 34 spare part numbers 34 display bezel removal 35 48 spare part numbers 35 48 display bracket illustrated 19 display cable removal 50 display cable spare part number 18 24 display enclosure spare part number 18 display enclosure spare part numbers 24 display hinge removal 47 spare part number 18 24 34 18 24 display hinge cover removal 47 spare part numbers 23 Display Hinge Kit spare part number 18 24 display panel product description 1 removal 36 49 spare part number 34 spare part numbers 18 24 36 49 docking product description 2 docking connector identifying 11 docking device receptors identifying 12 Driver Recovery DVD creating 88 using forrestore 92 drives preventing damage 28 DVD ROM Drive precautions 28 DVD RW Double Layer with SuperMulti Drive precautions 28 E electrostatic discharge 28 embedded numeric keypad identifying 9 equipment guidelines 30 esc key identifying 9 Ethernet product description 2 F fll recovery 86 91 factory settings restoring 79 fingerprint reader identifying 9 fingerprint reader board removal 57 spare p
14. current backup For more information on the Windows backup features see Windows Help and Support Performing a system recovery In case of system failure or instability the computer provides the following tools to recover your files e Windows recovery tools You can use Windows Backup and Restore to recover information you have previously backed up You can also use Windows Automatic Repair to fix problems that might prevent Windows from starting correctly e fiirecovery tools You can use the f11 recovery tools to recover your original hard drive image The image includes the Windows operating system and software programs installed at the factory d NOTE If you are unable to boot start up your computer and you cannot use the system repair media you previously created select models only you must purchase Windows operating system media to reboot the computer and repair the operating system For additional information see Using Windows operating system media purchased separately on page 87 Using the Windows recovery tools To recover information you previously backed up see Windows Help and Support for steps on restoring files and folders To recover your information using Automatic Repair follow these steps Backing up your information 85 A CAUTION Some Startup Repair options will completely erase and reformat the hard drive All files you have created and any software installed on the computer are perman
15. removed The f11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory Software not installed at the factory must be reinstalled To recover the original hard drive image using f11 1 2 If possible back up all personal files If possible check for the presence of the Recovery Image partition From the Start screen type pc and then select This PC EA NOTE Ifthe Recovery Image partition is not listed you must recover your operating system and programs using the Windows operating system media and the Driver Recovery media both purchased separately For additional information see Using Windows operating system media purchased separately on page 87 If the Recovery Image partition is listed restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f11 while the Press lt F11 gt for recovery message is displayed on the screen Follow the on screen instructions Chapter 10 Backup and recovery in Windows 8 1 Using Windows operating system media purchased separately To order a Windows operating system DVD contact support See the Worldwide Telephone Numbers booklet included with the computer You can also find contact information from the HP website Go to http www hp com support select your country or region and follow the on screen instructions A C
16. restored from a backup ET NOTE HPrecommends that you create the restore image in the event of a system failure Creating restore image on DVDs You can use Recovery Media Creator or the restore creation software to create a set of system restore discs using blank writable DVDs DVD R or DVD R HP recommends using blank DVD R discs from a manufacturer you trust because these recovery DVDs are so important HP recommends having up to 3 blank DVD R discs available for the restore image If you use more than one disc label each disc with the order in which it was created Numbering the discs will ensure that you have them in the correct order if you need to restore the computer to its original factory state To create restore DVDs using the Recovery Media Creator 1 Click the Dash Home icon at the far left of the top panel and then enter recovery in the Search box Select Recovery Media Creator 2 Onthe Please choose media type window click the DVD icon 3 Follow the on screen instructions To create restore DVDs using the restore creation software 1 Click the System menu icon at the far right of the top panel and then click System Settings gt Backup 2 Select Storage from the panel on the left side of the window click the down arrow next to Backup Location select the Local Folder and then click the Choose Folder button Select the DVD from the panel on the left side of the window and click OK 3 Select Overview from
17. the computer 62 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts 2 Liftthe button up and off the computer 2 Reverse the removal procedures to install the power button Component replacement procedures 63 Speaker assembly Description Spare part number Speaker assembly includes cable 800583 001 Before removing the speaker assembly follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 32 5 Remove the battery see Battery on page 56 6 Remove the system board see System board on page 60 Remove the speaker assembly 1 Remove the three Phillips PM2 0x2 4 screws 1 that secure the speaker to the computer 2 Remove the speaker 2 from the computer Reverse this procedure to install the speaker 64 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts 6 Computer Setup BIOS MultiBoot and HP PC Hardware Diagnostics UEFI in Windows 8 1 Using Computer Setup Computer Setup or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as
18. 3 ry Windows key Windows 8 Returns you to the Start screen from an open app or the Windows desktop E NOTE Pressing the Windows key again will return you to the previous screen Windows 7 Displays the Windows Start menu 4 Function keys Execute frequently used system functions when pressed in combination with the fn key 5 Embedded numeric keypad When the keypad is turned on it can be used like an external numeric keypad Each key on the keypad performs the function indicated by the icon in the upper right corner of the key 6 num Ik key Turns the embedded numeric keypad on and off when pressed in combination with the fn key Alternates between the navigational and numeric functions on the integrated numeric keypad Top 10 Left ru a f Um Component Description 1 B Security cable slot Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen 2 HDMI port Connects an optional video or audio device such as a high Hem definition television any compatible digital or audio component or a high speed HDMI device 3 USB 3 0 charging port Connects an optional USB device such as a keyboard mouse eget external drive printer scanner or USB hub Standard USB ports will not charge all USB devices or will charge using a low current Some USB
19. 30 AR1 A Power cord 1 0 m 3 pin for use in South Africa 755530 BB1 A Power cord 1 0 m 3 pin for use in Israel 755530 D01 A Power cord 1 0 m 3 pin for use in Argentina 755530 D61 A Power cord 1 0 m 3 pin for use in India 756748 005 N Intel Dual Band Wireless N 7265AN 802 11 a b g n 2x2 WiFi BT 4 0 756749 005 N Intel Dual Band Wireless N 7265 802 11 a c 2x2 WiFi Bluetooth 4 0 Combo Adapter 757770 001 A HP USB optical travel mouse 760605 005 N 4 cell 36 Wh 2 4 Ah 762689 291 A Power cord for use in Japan 2 pin black 1 0 m 783721 005 N Intel Dual Band Wireless N 7265 802 11 a c 2x2 WiFi Bluetooth 4 0 Combo Adapter for use in Indonesia 790045 001 N Display hinge cover for use in models with an FHD non touch display Sequential part number listing 23 Spare part CSR Description number flag 790046 001 N Display bezel for use on models with FHD displays 790047 001 N Full hinge up display touch screen 790049 001 N Raw display panel support kit for use in models with FHD displays 790051 001 N Solid state drive 128 GB SATA III 790052 001 N Solid state drive 180 GB SATA III 790053 001 N 180 GB solid state drive SED OPAL2 790055 001 N Solid state drive 256 GB SATA III 790056 001 N 256 GB solid state drive SED OPAL2 790057 001 N 512 GB solid state drive SATA III 790064 001 N System board with Intel Core M 5Y51 processor for use in models without Windows 8 790064 501 N System b
20. 4 Chapter9 Specifications 10 Backup and recovery in Windows 8 1 To protect your information use Windows backup and restore utilities to back up individual files and folders back up your entire hard drive create system repair media select models only by using the installed optical drive select models only or an optional external optical drive or create system restore points In case of system failure you can use the backup files to restore the contents of your computer From the Start screen type restore click Settings and then select from the list of displayed options ET NOTE For detailed instructions on various backup and restore options perform a search for these topics in Windows Help and Support In case of system instability HP recommends that you print the recovery procedures and save them for later use A NOTE Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings For more information see Windows Help and Support Backing up your information Recovery after a system failure is as good as your most recent backup You should create system repair media and your initial backup immediately after initial system setup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably
21. 73 001 Before removing the heat sink follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 32 5 Disconnect the battery cable Remove the heat sink 1 Following the sequence stamped into the heat sink loosen the four captive Philllips screws 1 that secure the heat sink to the system board 54 Chapter5 Removal and replacement procedures for Authorized Service Provider parts 2 Remove the heat sink 2 A CAUTION Take extreme care when removing the heat sink The heatpipe is very fragile and can be easily damaged and bent during removal P4 Ef NOTE The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed Replacement thermal material is included with the heat sink processor and system board spare part kits The following illustration shows the replacement thermal material locations Thermal paste is used on the heat sink 1 and the processor 2 Reverse this procedure to install the heat sink assembly Component replacement procedures 55 56 Battery Description
22. AUTION Using a Windows operating system media completely erases hard drive contents and reformats the hard drive All files that you have created and any software that you have installed on the computer are permanently removed When reformatting is complete the recovery process helps you restore the operating system as well as drivers software and utilities To initiate a full install of the operating system using a Windows operating system DVD A NOTE This process takes several minutes 1 2 3 4 If possible back up all personal files Insert the Windows operating system DVD into the optical drive and then restart the computer When prompted press any keyboard key Follow the on screen instructions After the installation is completed 1 2 Eject the Windows operating system media and then insert the Driver Recovery media Install the Hardware Enabling Drivers first and then install Recommended Applications Using Windows Refresh or Windows Reset When your computer is not working properly and you need to regain system stability the Windows Refresh option allows you to start fresh and keep what is important to you The Windows Reset option allows you to perform detailed reformatting of your computer or remove personal information before you give away or recycle your computer For more information on these features see Windows Help and Support Using HP Software Setup HP Software Setup can be used to rein
23. Custom Secure Boot Keys but make the selection to clear or delete all Secure Boot Keys a Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen b Select the Security menu select Secure Boot Configuration and then follow the on screen instructions c AttheSecure Boot Configuration window select Secure Boot select Clear Secure Boot Keys and then follow the on screen instructions to continue Using HP Sure Start select models only Select computer models are configured with HP Sure Start a technology that continuously monitors your computer s BIOS for attacks or corruption If the BIOS becomes corrupted or is attacked HP Sure Start restores the BIOS to its previously safe state without user intervention Those select computer models ship with HP Sure Start configured and enabled HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration The default configuration can be customized by advanced users To access the latest documentation on HP Sure Start go to http www hp com support and select your country Select Drivers amp Downloads and then follow the on screen instructions Using HP Sure Start select models only 101 14 Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC or fr
24. Dual Band Wireless AC 7265AN 802 11 a b g n 2x2 WiFi Bluetooth 4 0 WLAN module 756748 005 Intel Dual Band Wireless N 7265 802 11 a c 2x2 WiFi Bluetooth 4 0 Combo Adapter 756749 005 Intel Dual Band Wireless N 7265 802 11 a c 2x2 WiFi Bluetooth 4 0 Combo Adapter for 783721 005 use in Indonesia 8 Solid state drive 512 GB 790057 001 256 GB SED OPAL2 790056 001 256 GB TLC 804216 001 256 GB 790055 001 180 GB 790052 001 180 GB SED OPAL2 790053 001 128 GB TLC 804215 001 128 GB 790051 001 9 Speakers includes cable 800583 001 10 System board includes processor and replacement thermal material For use in models without Windows 8 e Equipped with Intel Core M 5Y51 processor 790064 001 e Equipped with Intel Core M 5Y71 processor 790065 001 For use in models with Windows 8 Standard e Equipped with Intel Core M 5Y51 processor 790064 501 e Equipped with Intel Core M 5Y71 processor 790065 501 16 Chapter3 Illustrated parts catalog Item Component Spare part number For use in models with Windows 8 Professional e Equipped with Intel Core M 5Y51 processor 790064 601 e Equipped with Intel Core M 5Y71 processor 790065 601 11 Battery 4 cell 36 Wh 2 4 Ah Li ion 760605 005 12 NFC module 790069 001 NFC Cable Kit not illustrated 804213 001 NFC module antenna NFC module cable 13 Fingerprint reader board includes bracket and
25. Erw eU eve REESE YER ups 90 Using the Windows recovery tools sscssscsssssseessessecssecseeeseeesseessesseesssesseesseessesseesseeseesseesssesees 90 Using f11 recovery tools select models only cccseccssssesesessssesescsesseseecseeseseseseeseaeseseeasseseeeeeses 91 Using Windows 7 operating system media sccsscsscesscesscesscesseseeeseeesseesseeseecssessueesneesseessesees 92 12 Backing up restoring and recovering iius ciccccscssicessssssssonncsdecsancssscccnsssccesnsnis nEx TAY PED PERRO PESE i kai NAE S En O3 EINE FL SPARE 93 Creating Wird o EH ns Te EESTI 93 Creating restore image on DVDs seseeseesseeseesses esee eene en enne enne enne tnnt nnne nest n enn es ENEE streets 93 Creating a restore image on a USB device eese eese eene nn nennen nennen sns nns 94 Restoring the original factory state cccssssessessessessessesscsaessseseessessecsesesaesseeaesseesaesaesaesseseeeses 94 Backing up your data files esie con tenis vede tune ana eese Enea aisea eR ca deg een Dee aca poete ace DAS 95 Restoring your data files inerti tecto eio tare eO E E e EAE EEE E IE oirir REES TESE ERES EERE N 95 13 Statement of memory volatility isiccsssssscssssscssesscsssscsssacsscssssesssssssesnsss cevesssceeessessases soasseosssessssesseeseseseseseseuses 96 Nonvolatile memory usage sccsscssessscssscssecsscsseessece
26. Glare AG UVWA 1920x1080 non touch display 300 nits 31 75 cm 12 5 in eDP1 3 UltraSlim quad high definition QHD AntiGlare AG UVWA 2560x1440 non touch display 340 nits 31 75 cm 12 5 in eDP1 3 UltraSlim quad high definition QHD UVWA 2560x1440 touch display 340 nits On board soldered memory LPDDR3 1600 MHz dual channel support Supports up to 8 GB of system RAM Supports M 2 SSD SS 2280 Serial ATA III Supports the following M 2 SSDs e 512 GB e 256 GB e 256 GB TLC e 256 GB SED OPAL2 e 180 GB e 180 GB SED OPAL1 e 180 GB SED OPAL2 e 128 GB e 128 GB TLC Audio and video Two stereo speakers HD audio with DTS Studio Sound Integrated 720p webcam Integrated dual array microphone 2 Category Ethernet Description No direct Ethernet support Ethernet available from accessory dongle Wireless WLAN Integrated wireless local area network WLAN options by way of M 2 wireless module Two WLAN antennas built into display assembly Support for the following WLAN formats e Intel Dual Band Wireless N 7265AN 802 11 a b g n 2x2 WiFi BT 4 0 e Intel Dual Band Wireless AC 7265 802 11 ac 2x2 WiFi BT 4 0 e Intel Dual Band Wireless N 7265 802 11 a c 2x2 WiFi Bluetooth 4 0 Combo Adapter for use in Indonesia Supports no WLAN option NFC Integrated NFC module NFC antenna configured with NFC option External media cards Micro SD Media Reader S
27. Moves the pointer and selects or activates items on the screen NOTE The TouchPad detects the force of the finger pressure being applied while using gestures Press your fingers down on the TouchPad with force while gesturing to accelerate the gesture motion 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an external mouse Chapter 2 External component identification Lights p Component Description 1 I Power light e On The computer is on e Blinking The computer is in the Sleep state e Off The computer is off 2 Caps lock light On Caps lock is on 3 TouchPad light e Amber The TouchPad is off a e Off The TouchPad is on 4 Mute light e Amber Computer sound is off do e Off Computer sound is on 5 i Microphone mute light e Amber Microphone sound is off ws e Off Microphone sound is on 6 Wireless light e White An integrated wireless device such as a wireless i local area network WLAN device and or a Bluetooth device is on e Amber All wireless devices are off 7 Num lock light On Num lock is on Top 8 Buttons speakers and fingerprint reader Component b 1 Power button Description e Whenthe computer is off press the button to turn on the computer e Whenthe computer is on press the button briefly to initiate Sleep e Whe
28. N Top cover for use in models with QHD displays includes power button 801211 001 N Display Hinge Kit for use in FHD displays 801213 001 N Display Cable Kit for use in models with an FHD display includes webcam cable and display cable 24 Chapter3 Illustrated parts catalog Spare part CSR Description number flag 804213 001 N NFC Cable Kit includes NFC module cable and NFC antenna 804214 001 N Keyboard with backlight for use in the United States includes keyboard cable and backlight cable 804214 031 N Keyboard with backlight for use in the United Kingdom and Singapore includes keyboard cable and backlight cable 804214 041 N Keyboard with backlight for use in Germany includes keyboard cable and backlight cable 804214 051 N Keyboard with backlight for use in France includes keyboard cable and backlight cable 804214 061 N Keyboard with backlight for use in Italy includes keyboard cable and backlight cable 804214 071 N Keyboard with backlight for use in Spain includes keyboard cable and backlight cable 804214 081 N Keyboard with backlight for use in Denmark includes keyboard cable and backlight cable 804214 091 N Keyboard with backlight for use in Norway includes keyboard cable and backlight cable 804214 131 N Keyboard with backlight for use in Portugal includes keyboard cable and backlight cable 804214 141 N Keyboard with backlight for use in Turkey includes keyboar
29. Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures ET NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts AN CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors A CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid damage Apply only the tension required to unseat or seat the cables during removal and insertion Handle cables by the connector whenever possible In all cases avoid bending twisting or tearing cables Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced Handle flex cables with extreme care these cables tear easily Tools required 27 Drive handling A CAUTION Drives are fragile components that must be handled with care To prevent damage to the computer damage to a drive or loss of information observe these precautions Before removing or inserting a hard drive shut down the com
30. Spare part number 4 cell 36 Wh 2 4 Ah Li ion battery 760605 005 Before disassembling the computer follow these steps 2 3 4 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the bottom cover see Bottom cover on page 32 Remove the battery 1 2 3 Disconnect the battery cable from the system board 1 Remove the six Phillips PM2 0x4 0 screws 2 that secure the battery to the computer Lift the battery out of the computer 3 Cs m c i Chapter 5 Removal and replacement procedures for Authorized Service Provider parts Fingerprint reader board Description Spare part number Fingerprint reader board includes cable 790074 001 Before removing the fingerprint reader board follow these steps nawy Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the bottom cover see Bottom cover on page 32 Remove the battery see Battery on
31. Usu a ALE ETER E TA EIENEN EE a a 27 BIA t 28 Grounding guidelines rri reote tete en YER Mete Ege eee ena ett ev Ses eee Nu a e eR Renee a dEi ar ia e 28 Electrostatic discharge damage sscssscsssesseescsssesseessesseessccsesssesseessesseeseeseeseessnesseesseseeeanecaesees 28 Packaging and transporting guidelines eeeeeseceeceeseeceeceeceeeesceeceeceeceeceeceaeeeeees 29 Workstation guidelines eese sese eene eene nnne 29 5 Removal and replacement procedures for Authorized Service Provider parts csssssccssssccssssccsssccsssccnssscnees 31 Component replacement procedures ccscesscssessscssecssessecsssesceesscesseseeessseseeeseceseeseessseseesseesaeeseesseesaeeeseeseeeass 31 Unlocking the device and disabling Always On Remote Management select HP devices only 31 BOttOM COVEN ie 32 Display assembly components panel bezel webcam microphone esee 34 I BP 38 SSD Cri Goss io 41 WEAN pne 43 IINE ciu m 45 RUG DAtt ery e E 52 Heat Sink mereri E E eei eacee E A eceencsedeuasesdaesteuauvesdedetavecendeaeenbeseegeets vice ce VENERE RI EPIS EPIS 54 rtg me 56 Finge
32. V 5 000 V 3 500V Removing bubble pack from PCB 26 500 V 20 000 V 7 000 V Packing PCBs in foam lined box 21 000 V 11 000V 5 000 V Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment To avoid hand contact transport products in static safe tubes bags or boxes Protect ESD sensitive parts and assemblies with conductive or approved containers or packaging Keep ESD sensitive parts in their containers until the parts arrive at static free workstations Place items on a grounded surface before removing items from their containers Always be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging or nonconductive foam Use transporters and conveyors made of antistatic belts and roller bushings Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screw drivers and vacuums When fixtures must directly contact dissipative surfaces use fixtur
33. Windows 7 operating system DVD into the optical drive before the Windows operating system loads When prompted press any keyboard key Follow the on screen instructions Click Next Select Repair your computer Ee Mec de e Follow the on screen instructions After the repair is completed 1 Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD 2 Install the Hardware Enabling Drivers first and then install Recommended Applications Chapter 11 Backup and recovery in Windows 7 12 Backing up restoring and recovering Recovery after a system failure is as good as your most recent backup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup Creating a restore image The Recovery Media Creator allows you to repair or restore the computer to its original factory state You can create restore image DVDs using DVD RW optical drives You can also create a restore image on a USB device A CAUTION Using Restore completely erases hard drive contents and reformats the hard drive All files you have created and any software installed on the computer are permanently removed The recovery tool reinstalls the original operating system and programs and drivers that were installed at the factory Software drivers and updates not installed at the factory must be manually reinstalled Your data files and personal files must be
34. and PCID label 13 PCID label The PCID label provides the information required to properly reset the notebook firmware BIOS back to factory shipped specifications when replacing the system board The label may have a different number of characters depending on the operating system on the computer Windows 8 models PCID XX000000000000000000000000000 X Non Windows 8 models PCID XXXXXXXX 14 Chapter 2 External component identification 3 illustrated parts catalog Computer major components Computer major components 15 Item Component Spare part number 1 Display assembly touch screen 790047 001 NOTE Non touch display assemblies are spared at the subcomponent level only For display assembly spare part information see Display assembly subcomponents non touch models on page 18 Touch displays are only spared as full hinge ups Individual components are not spared for touch screen displays 2 Keyboard backlit includes keyboard cable and backlight cable 804214 xx1 NOTE Fora detailed list of available keyboards see Sequential part number listing on page 22 3 Top cover includes power button For use in models with FHD displays 790077 001 For use in models with QHD displays 801210 001 4 RTC battery includes double sided tape 702853 001 5 ForcePad Touchpad 790066 001 6 Heat sink thermal module includes replacement thermal material 790073 001 7 WLAN module Intel
35. are part number AC adapter 45 W HP Smart AC adapter non PFC slim 721092 001 45 W HP Smart AC adapter non PFC non slim 741727 001 45 W AC adapter non PFC 2 prong 742436 001 65 W HP Smart AC adapter 4 5 mm EM 714657 001 65 W HP Smart AC travel adapter 693716 001 65 W HP Smart AC adapter RC V EM for use in Asia India and the People s Republic of China 693710 001 65 W HP Smart AC adapter 693711 001 Smart AC adapter dongle 7 4mm 734734 001 Power cord 3 pin black 1 83 m For use in Argentina 490371 D01 For use in Australia 490371 011 For use in Brazil 490371 202 For use in the Denmark 490371 081 For use in Europe 490371 021 For use in India 490371 D61 For use in Israel 490371 BB1 For use in Italy 490371 061 For use in Japan 490371 291 For use in North America 490371 001 For use in the People s Republic of China 490371 AA1 For use in South Africa 490371 AR1 For use in South Korea 490371 AD1 For use in Switzerland 490371 111 For use in Taiwan 490371 AB1 For use in Thailand 490371 201 For use in the United Kingdom 490371 031 Power cord 3 pin black 1 00 m For use in Argentina 755530 D01 For use in Australia 755530 011 For use in Brazil 755530 202 For use in the Denmark 755530 081 For use in Europe 755530 021 20 Chapter 3 Illustrated parts catalog Component Spare part number For use in In
36. art number 17 24 57 fingerprint reader bracket illustrated 19 Index 105 fn key identifying 9 ForcePad removal 59 spare part number 16 24 59 function keys identifying 9 G graphics product description 1 grounding guidelines 28 guidelines equipment 30 grounding 28 packaging 29 transporting 29 workstation 29 H hard drive precautions 28 hard drive cover Spare partnumber 32 hard drive recovery 86 91 HDMI port identifying 10 headphone audio out jack 11 heat sink removal 54 spare part numbers 16 24 54 HP PC Hardware Diagnostics UEFI downloading 70 77 80 using 79 HP Recovery Disc Creator using 88 HP Recovery partition checking for presence 91 using forrecovery 91 HP Sure Start 101 l integrated webcam light identifying 5 internal display switch 5 internal microphones identifying 5 J jacks audio in microphone 11 audio out headphone 11 K keyboard product description 2 106 Index remval 38 spare part numbers 38 keypad embedded numeric 9 keys esc 9 fn 9 function 9 Windows key 9 16 25 26 L legacy support USB 65 72 lights AC adapter battery 11 capslock 7 microphone mute 7 numlock 7 power 7 TouchPad 7 webcam 5 wireless 7 M M 2 solid state drive specifications 84 mass storage device illustrated 19 precautions 28 Spare partnumbers 19 memory nonvolatile 96 volatile 96 memory module product description 1 micro SD memory card reader identifying 10 microph
37. cable 790074 001 14 Bottom cover For use on models with FHD displays 790072 001 For use on models with QHD displays 801209 001 Computer major components 17 18 Display assembly subcomponents non touch models ee O lt a lt lt 7 9 9 Item Component Spare part number 1 Display hinge cover 790045 001 2 Webcam module 790068 001 3 Display bezel 790046 001 4 Display Hinge Kit 801211 001 5 Display panel raw 31 75 cm 12 5 in QHD display 790070 001 FHD display 790071 001 Display Cable Kit includes 801213 001 6a Webcam cable 6b Display cable 7 Antenna 800580 001 8 Display enclosure 800579 001 Raw display panel support kit not illustrated 790049 001 Chapter 3 Illustrated parts catalog Bracket Kit Item Component Spare part number Bracket Kit 800582 001 1 Fingerprint reader bracket 2 Left display QHD bracket 3 right display QHD bracket clip Top cable clip left and right not illustrated Mass storage devices Description Spare part number Solid State Drive 512 GB 790057 001 256 GB SED OPAL2 790056 001 256 GB TLC 804216 001 256 GB 790055 001 180 GB 790052 001 180 GB SED SED OPAL2 790053 001 128 GB TLC 804215 001 128 GB 790051 001 External optical drive DVD RW Double Layer Drive 659940 001 Bracket Kit 19 Miscellaneous parts Component Sp
38. catalog Spare part CSR Description number flag 714657 001 A 65 W HP Smart AC adapter 4 5 mm EM 721092 001 N 45 W HP Smart AC adapter non PFC 732252 001 A Docking station 734734 001 A Smart AC adapter dongle 7 4mm 736697 001 N Cable detachable with tips 4 5 mm and 7 4 mm tips 739566 001 N Smart Card reader includes cable 741727 001 A 45 W HP Smart AC adapter non PFC non slim 742436 001 A 45 W AC adapter non PFC 2 prong 747078 001 A HP Slim Ultrabook Top Load Case 747079 001 A HP Slim Ultrabook Backpack 755530 001 A Power cord 1 0 m 3 pin for use in North America 755530 011 A Power cord 1 0 m 3 pin for use in Australia 755530 021 A Power cord 1 0 m 3 pin for use in Europe the Middle East and Africa 755530 031 A Power cord 1 0 m 3 pin for use in the United Kingdom and Singapore 755530 061 A Power cord 1 0 m 3 pin for use in Italy 755530 081 A Power cord 1 0 m 3 pin for use in Denmark 755530 111 A Power cord 1 0 m 3 pin for use in Switzerland 755530 201 A Power cord 1 0 m 3 pin for use in Thailand 755530 202 A Power cord 1 0 m 3 pin for use in Brazil 755530 291 A Power cord 1 0 m 3 pin for use in Japan 755530 AA1 A Power cord 1 0 m 3 pin for use in the People s Republic of China 755530 AB1 A Power cord 1 0 m 3 pin for use in Taiwan 755530 AD1 A Power cord 1 0 m 3 pin for use in South Korea 7555
39. computer and then pressing esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f9 Use a pointing device or the arrow keys to select a boot device then press enter Setting a MultiBoot Express prompt To start Computer Setup and set the computer to display the MultiBoot startup location menu each time the computer is started or restarted follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Advanced Boot Options MultiBoot Express Boot Popup Delay Sec and then press enter In the MultiBoot Express Popup Delay Sec field enter the length of time in seconds that you want the computer to display the startup location menu before it defaults to the current MultiBoot setting When 0 is selected the Express Boot startup location menu is not displayed To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the arrow keys to select Main Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Entering MultiBoot Express preferences When the Express Boot menu is displayed during startup you have the following choices T
40. csssesseesssesseeseeseesseesseesseesseeseeesesseessees 73 Downloading a BIOS update csscsssesssesscessesseesseessesseecsessseseecseeesseseessteseeseeessess 74 Using bilsnpogeeb e 75 About the boot device order eieieseseseesessessesseeeee eene tne tn etn tn innen etnet nettes teste snsenste 75 Choosing MultiBoot preferences eese seeeeee esee enne nenne tnnt sten th setas etas snas ess sn se nns 75 Setting a new boot order in Computer Setup ccsccssessssssesssessessseseesstesesessesseesneees 75 Dynamically choosing a boot device using the f9 prompt esses 76 Setting a MultiBoot Express prompt cccssccssecssecsssssscsessssesseesseeseeesseeseessseseeseeeses 76 Entering MultiBoot Express preferences ccssccsscsssesssesssessseseeeseeseeseeesseessesseeeaees 76 Using HP PC Hardware Diagnostics UEFI select models only esee eerte 76 Downloading HP PC Hardware Diagnostics UEFI to a USB device cccscsesessesssseesseeeeseseeseeees 77 8 Using Setup Utility BIOS and HP PC Hardware Diagnostics UEFI in Ubuntu Linux sssseecccccssssseeceeees 78 xe rhe abl 78 Using SOtup Utility c T 78 Changing the language of Setup Utility esee esse
41. ctors e Conductive bins and other assembly or soldering aids e Nonconductive foam e Conductive tabletop workstations with ground cords of one megohm resistance e Static dissipative tables or floor mats with hard ties to the ground e Field service kits e Static awareness labels e Material handling packages e Nonconductive plastic bags tubes or boxes e Metaltote boxes e Electrostatic voltage levels and protective materials The following table lists the shielding protection provided by antistatic bags and floor mats Material Use Voltage protection level Antistatic plastics Bags 1 500 V Carbon loaded plastic Floor mats 7 500V Metallized laminate Floor mats 5 000 V 30 Chapter4 Removaland replacement procedures preliminary requirements 5 Removal and replacement procedures for Authorized Service Provider parts A CAUTION Components described in this chapter should only be accessed by an authorized service provider Accessing these parts can damage the computer or void the warranty Component replacement procedures ET NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Service tag and PCID label on page 13 for details This chapter provides removal and replacement procedures There are as many as 59 screws that must be removed replaced or loosened when servicing Authorized Service Provi
42. cuitry Even if the spark is neither felt nor heard damage may have occurred An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle Or the device may function normally for a while then degrade in the internal layers reducing its life expectancy A CAUTION To prevent damage to the computer when you are removing or installing internal components observe these precautions Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The following table shows how humidity affects the electrostatic voltage levels generated by different activities A CAUTION A product can be degraded by as little as 700 V 28 Chapter 4 Removal and replacement procedures preliminary requirements Typical electrostatic voltage levels Relative humidity Event 10 40 55 Walking across carpet 35 000 V 15 000 V 7 500 V Walking across vinyl floor 12 000 V 5 000 V 3 000 V Motions of bench worker 6 000 V 800V 400V Removing DIPS from plastic tube 2 000 V 700V 400V Removing DIPS from vinyl tray 11 500 V 4 000 V 2 000 V Removing DIPS from Styrofoam 14 500
43. d cable and backlight cable 804214 151 N Keyboard for use in Greece includes keyboard cable and backlight cable 804214 161 N Keyboard with backlight for use in Latin America includes keyboard cable and backlight cable 804214 171 N Keyboard with backlight for use in Saudi Arabia includes keyboard cable and backlight cable 804214 201 N Keyboard with backlight for use in Brazil includes keyboard cable and backlight cable 804214 211 N Keyboard with backlight for use in Hungary includes keyboard cable and backlight cable 804214 251 N Keyboard with backlight for use in Russia includes keyboard cable and backlight cable 804214 261 N Keyboard with backlight for use in Bulgaria includes keyboard cable and backlight cable 804214 271 N Keyboard with backlight for use in Romania includes keyboard cable and backlight cable 804214 281 N Keyboard with backlight for use in Thailand includes keyboard cable and backlight cable 804214 291 N Keyboard with backlight for use in Japan includes keyboard cable and backlight cable 804214 A41 N Keyboard with backlight for use in Belgium includes keyboard cable and backlight cable 804214 AB1 N Keyboard with backlight for use in Taiwan includes keyboard cable and backlight cable 804214 AD1 N Keyboard with backlight for use in South Korea includes keyboard cable and backlight cable 804214 B31 N Keyboard with backlight for use in the Netherlands includes keyboard cable and backlight cable 804214 B71 N Keyboard wi
44. d is set select the Security menu scroll down to Hard Drive Tools under the Utilities menu Select Hard Drive Tools scroll down to Automatic DriveLock then select the desired hard drive and disable protection At the automatic drive lock warning screen select Yes to continue Repeat this procedure if more than one hard drive has an Automatic DriveLock password g Select the Main menu and then select Reset BIOS Security to factory default Click Yes at the warning message h Select the Main menu select Save Changes and Exit select Yes to save changes and exit and then select Shutdown Chapter 13 Statement of memory volatility j Reboot the system If the system has a Trusted Platform Module TPM and or fingerprint reader one or two prompts will appear one to clear the TPM and the other to Reset Fingerprint Sensor press or tap F1 to accept or F2 to reject Remove all power and system batteries for at least 24 hours Complete one of the following Remove and retain the storage drive Clear the drive contents by using a third party utility designed to erase data from an SSD Clear the contents of the drive by using the following BIOS Setup Secure Erase command option steps iy IMPORTANT Ifyou clear data using Secure Erase it cannot be recovered Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Select the Secur
45. der only parts Make special note of each screw size and location during removal and replacement Unlocking the device and disabling Always On Remote Management select HP devices only HP Touchpoint Manager HPTM is a complete cloud based solution for managing devices For select HP devices with the Windows operating system the Always On Remote Management AORM feature is automatically activated when HP Touchpoint Manager software is installed AORM can perform a secure BIOS level lock and can also securely erase internal drives except for encrypted self encrypting drives The HP Touchpoint Manager website http www hptouchpointmanager com provides access to the AORM lock feature The device must be unlocked using an authorized PIN from the same website before you can access HP Computer Setup and start the Windows operating system iy IMPORTANT Aservice agent cannot retrieve the PIN from the HP Touchpoint Manager website If a locked device is returned for service the agent must contact the customer to obtain the PIN to unlock the device If a PIN is not available the entire system board must be replaced Before returning the device for service be sure to unlock the device using the PIN from the HP Touchpoint Manager website http www hptouchpointmanager com and also disable the AORM feature in HP Computer Setup To disable AORM 1 Access HP Computer Setup F10 a Turn on or restart the computer and then pres
46. devices require power and require you to use a powered port The USB charging port can also charge select models of cell phones and MP3 players even when the computer is off NOTE The battery can be depleted quickly if you charge multiple devices while operating on battery power 4 Micro SD memory card reader Supports micro Secure Digital SD memory cards Micra SD Chapter 2 External component identification i R Component Description microphone jack 1 Q Audio out headphone jack Audio in Produces sound when connected to optional powered stereo speakers headphones earbuds a headset or television audio Also connects an optional headset microphone WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices To access the user guides in Windows 8 select the HP Support Assistant app on the Start screen select My computer and then select User guides To access the user guides in Windows 7 select Start gt Help and Support gt User Guides NOTE Whena device is connected to the jack the computer speakers are disabled NOTE Be sure that the device cable has a 4 conductor connector that supports both audio out headphone and audio in microphone 2 USB 3 0 charging port Be 3 Docking connector Connects an optional USB device
47. dia 755530 D61 For use in Israel 755530 BB1 For use in Italy 755530 061 For use in Japan 755530 291 For use in North America 755530 001 For use in the People s Republic of China 755530 AA1 For use in South Africa 755530 AR1 For use in South Korea 755530 AD1 For use in Switzerland 755530 111 For use in Taiwan 755530 AB1 For use in Thailand 755530 201 For use in the United Kingdom 755530 031 Power cord for use in Japan 2 pin black 1 0 m 762689 291 Screw Kit 790076 001 Cable detachable with tips 4 5 mm and 7 4 mm tips 736697 001 Docking station 732252 001 Adapter docking connector to ethernet RJ 45 VGA 797848 001 Adapter HDMI to VGA 701943 001 Lock HP Ultraslim Keyed Cable Lock 703372 001 Mouse HP USB optical travel mouse 757770 001 HP Comfort Grip wireless mouse 691922 001 Top load case 679921 001 HP Slim Ultrabook Top Load Case 747078 001 HP Essential Backpack 679923 001 HP Slim Ultrabook Backpack 747079 001 Miscellaneous parts 21 22 Sequential part number listing CSR flag designations A Mandatory B Optional C Service technician recommended N Non user replaceable Spare part CSR Description number flag 490371 001 A Power cord for use in North America 3 pin black 1 83 m 490371 011 A Power cord for use in Australia 3 pin black 1 83 m 490371 021 A Power cord for use in Europe 3 pin black 1 83 m 490371 031 A Power cord for us
48. disk drives display keyboard mouse and printer Computer Setup includes settings for the types of devices installed the startup sequence of the computer and the amount of system and extended memory A NOTE Use extreme care when making changes in Computer Setup Errors can prevent the computer from operating properly Starting Computer Setup A NOTE An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled To start Computer Setup follow these steps 1 Turnonor restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup Navigating and selecting in Computer Setup To navigate and select in Computer Setup follow these steps 1 Turnonor restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen A NOTE You can use either a pointing device TouchPad pointing stick or USB mouse or the keyboard to navigate and make selections in Computer Setup 2 Press f10 to enter Computer Setup e Toselect a menu or a menu item use the tab key and the keyboard arrow keys and then press enter or use a pointing device to click the item e Toscroll up and down click the up arrow or the down arrow in the upper right corner of the screen or use the up arrow
49. drive e Create system restore points A NOTE This guide describes an overview of backing up restoring and recovering options For more details about the tools provided see Help and Support To access Help and Support select Start gt Help and Support A NOTE HP recommends that you print the recovery procedures and save them for later use in case of system instability In case of system failure you can use the backup files to restore the contents of your computer See Backing up your information on page 89 Guidelines e When creating recovery media or backing up to discs use any of the following types of discs purchased separately DVD R DVD R DL DVD R DVD R DL or DVD RW The discs you use will depend on the type of optical drive you are using e Be sure that the computer is connected to AC power before you start the recovery media creation process or the backup process Creating recovery media with HP Recovery Disc Creator HP Recovery Disc Creator is a software program that offers an alternative way to create recovery media After you successfully set up the computer you can create recovery media using HP Recovery Disc Creator This recovery media allows you to reinstall your original operating system as well as select drivers and 88 Chapter11 Backup and recovery in Windows 7 applications if the hard drive becomes corrupted HP Recovery Disc Creator can create two kinds of recovery DVDs Windows 7 operating s
50. e Press the ESC key for Startup Menu message is displayed at the bottom of the screen 4 Press f11 while the Press lt F11 gt for recovery message is displayed on the screen 5 Follow the on screen instructions Performing a system recovery 91 92 Using Windows 7 operating system media If you cannot use the recovery media you previously created using the HP Recovery Disc Creator select models only you must purchase a Windows 7 operating system DVD to reboot the computer and repair the operating system To order a Windows 7 operating system DVD go to the HP website For U S support go to http www hp com support For worldwide support go to http welcome hp com country us en wwcontact us html You can also order the DVD by calling support For contact information see the Worldwide Telephone Numbers booklet included with the computer A CAUTION Using a Windows 7 operating system DVD completely erases hard drive contents and reformats the hard drive All files that you have created and any software that you have installed on the computer are permanently removed When reformatting is complete the recovery process helps you restore the operating system as well as drivers software and utilities To initiate recovery using a Windows 7 operating system DVD ET NOTE This process takes several minutes 1 If possible back up all personal files 2 Restart the computer and then insert the
51. e either a pointing device TouchPad pointing stick or USB mouse or the keyboard to navigate and make selections in Computer Setup 2 Press f10 to enter Computer Setup e Toselect a menu or a menu item use the tab key and the keyboard arrow keys and then press enter or use a pointing device to click the item e Toscroll up and down click the up arrow or the down arrow in the upper right corner of the screen or use the up arrow key or the down arrow key on the keyboard e To close open dialog boxes and return to the main Computer Setup screen press esc and then follow the on screen instructions To exit Computer Setup menus choose one of the following methods e Toexit Computer Setup menus without saving your changes Click the Exit icon in the lower right corner of the screen and then follow the on screen instructions 72 Chapter7 Computer Setup BIOS MultiBoot and HP PC Hardware Diagnostics UEFI in Windows 7 Use the tab key and the arrow keys to select Main gt Ignore Changes and Exit and then press enter To save your changes and exit Computer Setup menus Click the Save icon in the lower right corner of the screen and then follow the on screen instructions Use the tab key and the arrow keys to select Main Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Restoring factory settings in Computer Setup A NOTE Restoring defaults will not change the ha
52. e environment that supports a Graphic User Interface GUI In this environment you can use either a pointing device Touchscreen TouchPad pointing stick or USB mouse or the keyboard to navigate and make menu and configuration selections The UEFI BIOS also contains basic system diagnostics The UEFI BIOS provides functionality beyond that of the legacy BIOS In addition the UEFI BIOS works to initialize the computer s hardware before loading and executing the OS the run time environment allows the loading and execution of software programs from storage devices to provide more functionality such as advanced hardware diagnostics with the ability to display more detailed system information and advanced firmware management and recovery software HP has provided options in Computer Setup BIOS to allow you to run in legacy BIOS if required by the operating system Examples of this requirement would be if you upgrade or downgrade the OS 3 Where does the UEFI BIOS reside The UEFI BIOS resides on a flash memory chip A utility is required to write to the chip 4 What kind of configuration data is stored on the DIMM Serial Presence Detect SPD memory module How would this data be written The DIMM SPD memory contains information about the memory module such as size serial number data width speed timing voltage and thermal information This information is written by the module manufacturer and stored on an EEPROM This EEPROM cannot b
53. e in the United Kingdom 3 pin black 1 83 m 490371 061 A Power cord for use in the Italy 3 pin black 1 83 m 490371 081 A Power cord for use in Denmark 3 pin black 1 83 m 490371 111 A Power cord for use in Switzerland 3 pin black 1 83 m 490371 201 A Power cord for use in Thailand 3 pin black 1 83 m 490371 202 A Power cord for use in Brazil 3 pin black 1 83 m 490371 291 A Power cord for use in Japan 3 pin black 1 83 m 490371 AA1 A Power cord for use in the People s Republic of China 3 pin black 1 83 m 490371 AB1 A Power cord for use in Taiwan 3 pin black 1 83 m 490371 AD1 A Power cord for use in South Korea 3 pin black 1 83 m 490371 AR1 A Power cord for use in South Africa 3 pin black 1 83 m 490371 BB1 A Power cord for use in Israel 3 pin black 1 83 m 490371 D01 A Power cord for use in Argentina 3 pin black 1 83 m 490371 D61 A Power cord for use in India 3 pin black 1 83 m 659940 001 A External optical drive DVD RW Double Layer Drive 679921 001 A Top load case 679923 001 A HP Essential Backpack 691922 001 A HP Comfort Grip Wireless Mouse 693710 001 A 65 W HP Smart AC adapter RC V EM for use in Asia India and the People s Republic of China 693711 001 A 65 W HP Smart AC adapter 693716 001 A 65 W HP Smart AC travel adapter 701943 001 A Adapter HDMI to VGA 702853 001 N RTC battery includes double sided tape 703372 001 A HP Ultraslim Keyed Cable Lock Chapter 3 Illustrated parts
54. e order As the computer starts the system attempts to boot from enabled devices The MultiBoot utility which is enabled at the factory controls the order in which the system selects a boot device Boot devices can include optical drives diskette drives a network interface card NIC hard drives and USB devices Boot devices contain bootable media or files that the computer needs to start and operate properly A NOTE Some boot devices must be enabled in Computer Setup before they can be included in the boot order You can change the order in which the computer searches for a boot device by changing the boot order in Computer Setup You can also press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen and then press f9 Pressing f9 displays a menu that shows the current boot devices and allows you to select a boot device Or you can use MultiBoot Express to set the computer to prompt you for a boot location each time the computer turns on or restarts Choosing MultiBoot preferences You can use MultiBoot in the following ways e Toseta new boot order that the computer uses each time it is turned on by changing the boot order in Computer Setup e Todynamically choose the boot device by pressing esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen and then pressing f9 to enter the Boot Device Options menu e TouseMultiBoot Exp
55. e the display panel to the display enclosure 1 and then rotate the top of the display panel downward 2 onto the keyboard Display panels are available using the following spare part numbers e 790071 001 31 75 cm 12 5 in QHD raw display panel non touch e 790070 001 31 75 cm 12 5 in FHD raw display panel non touch 36 Chapter5 Removaland replacement procedures for Authorized Service Provider parts b Disconnect the display cable from the connector on the panel 1 and then remove the display panel 2 Reverse this procedure to reassemble and install the display assembly components Component replacement procedures 37 38 Keyboard Description Spare part number Keyboard backlit includes keyboard cable and backlight cable 804214 xx1 NOTE Fora detailed list of available keyboards see Sequential part number listing on page 22 Before removing the keyboard follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Removethe bottom cover see Bottom cover on page 32 5 Disconnect the battery cable Remove the keyboard 1 Remove the Phillips PM2 0x2 8 broadhead screw 1 that secures the keyboard to the computer
56. e the removal procedures to install the bottom cover Component replacement procedures 33 Display assembly components panel bezel webcam microphone 34 A CAUTION Be sure to disconnect the battery cable before removing any components from the computer All display assemblies include WLAN antenna transceivers and cables This section describes removing components from non touch displays that do not require that you entirely remove the display assembly from the computer You can remove the display bezel webcam microphone module and display panel with the display assembly still attached to the computer To remove the remaining components from non touch displays including the hinges panels and cables you must remove the entire display assembly from the computer See Display assembly on page 45 for more information about removing the remaining components Description Spare part number NOTE Non touch display assemblies are spared at the subcomponent level only Touch displays are only spared as full hinge ups Individual components are not spared for touch screen displays Raw display panels 35 6 cm 14 0 in anti glare LED QHD display panel non touch 790070 001 FHD display panel non touch 790071 001 Display bezel 790046 001 Webcam module 790068 001 Before removing the display panel follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernati
57. e written to when the memory module is installed in a PC Third party tools do exist that can write to the EEPROM when the memory module is not installed in a PC Various third party tools are available to read SPD memory 5 What is meant by Restore the nonvolatile memory found in Intel based system boards This message relates to clearing the Real Time Clock RTC CMOS memory that contains PC configuration data 6 Howcanthe BIOS security be reset to factory defaults and data erased 100 Chapter 13 Statement of memory volatility iy IMPORTANT Resetting will result in the loss of information These steps will not reset Custom Secure Boot Keys See question and answer 7 for information about resetting the keys a Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen b Select Main and then select Reset BIOS Security to Factory Default c Follow the on screen instructions d Select Main select Save Changes and Exit and then follow the on screen instructions 7 How can the Custom Secure Boot Keys be reset Secure Boot is a feature to ensure that only authenticated code can start on a platform If you enabled Secure Boot and created Custom Secure Boot Keys simply disabling Secure Boot will not clear the keys You must also select to clear the Custom Secure Boot Keys Use the same Secure Boot access procedure you used to create the
58. em menu icon at the far right of the top panel and then click System Settings gt Backup icon Click Restore select the location of the backup files and the folder name and then click Forward Under Restore from When select the date of the files to be restored and then click Forward Select the location and folder where the files are to be restored and then click Forward Follow the instructions on the screen pomo w N Click Restore to start restoring the files or click Cancel to cancel the operation Backing up your data files 95 96 13 Statement of memory volatility The purpose of this chapter is to provide general information regarding nonvolatile memory in HP Business PCs This chapter also provides general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and the hard drive has been removed HP Business PC products that use Intel based or AMD based system boards contain volatile DDR memory The amount of nonvolatile memory present in the system depends upon the system configuration Intel based and AMD based system boards contain nonvolatile memory subcomponents as originally shipped from HP assuming that no subsequent modifications have been made to the system and assuming that no applications features or functionality have been added to or installed on the system Following system shutdown and removal of all power sources from an HP Business PC
59. ently removed When reformatting is complete the recovery process restores the operating system as well as the drivers software and utilities from the backup used for recovery 1 2 4 5 If possible back up all personal files If possible check for the presence of the Recovery Image partition and the Windows partition From the Start screen type file and then click File Explorer From the Start screen type pc and then select This PC A NOTE Ifthe Windows partition and the Recovery Image partition are not listed you must recover your operating system and programs using the Windows operating system DVD and the Driver Recovery media both purchased separately For additional information see Using Windows operating system media purchased separately on page 87 If the Windows partition and the Recovery Image partition are listed restart the computer by pressing and holding the shift key while clicking Restart Select Troubleshoot then select Advanced Options and then select Startup Repair Follow the on screen instructions 994 E NOTE For additional information on recovering information using the Windows tools perform a search for these topics in Windows Help and Support Using f11 recovery tools 86 AN CAUTION Using f11 completely erases hard drive contents and reformats the hard drive All files that you have created and any software that you have installed on the computer are permanently
60. er and repair the operating system in case of system instability or failure Your initial and subsequent backups allow you to restore your data and settings if a failure occurs You can back up your information to an optional external hard drive a network drive or discs Note the following when backing up Store personal files in the Documents library and back it up regularly Back up templates that are stored in their associated directories Save customized settings that appear in a window toolbar or menu bar by taking a screen shot of your settings The screen shot can be a time saver if you have to reset your preferences When backing up to discs number each disc after removing it from the drive A NOTE For detailed instructions on various backup and restore options perform a search for these topics in Help and Support To access Help and Support select Start gt Help and Support ET NOTE Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings Refer to Help and Support To access Help and Support select Start Help and Support Creating recovery media and backups 89 To create a backup using Windows Backup and Restore A NOTE The backup process may take over an hour depending on file size and the speed of the computer 1 Select Start
61. es made only of static safe materials Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam Handle ESD sensitive components parts and assemblies by the case or PCM laminate Handle these items only at static free workstations Grounding guidelines 29 e A Avoid contact with pins leads or circuitry e Turn off power and input signals before inserting or removing connectors or test equipment Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation e When seated wear a wrist strap connected to a grounded system Wrist straps are flexible straps with a minimum of one megohm 10 resistance in the ground cords To provide proper ground wear a strap snugly against the skin at all times On grounded mats with banana plug connectors use alligator clips to connect a wrist strap When standing use foot straps and a grounded floor mat Foot straps heel toe or boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use foot straps on both feet with a minimum of one megohm resistance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage o Antistatic tape e Antistatic smocks aprons and sleeve prote
62. esseesseeseecsecseesseesseessesssceaeesaesaeessesssesaeesaeessesseesaesensessesaes 98 Questions and ansWers eerte eee rene aaee ea RE R ENSURE e Ee aae ses eue vae er E ener ae etu be ps ected reb s e teen Ee ee ERE Regn 100 Using HP Sure Start select models only scsssesessssesescssssessscssesesesssseseseseeseseseesesesesesaeseseessoeseeseseseseeesersees 101 14 Power cord set requirements 5 5 5 oo oo eo poa aono eret Eae PE PE Reo pape eR napa Ta ee Pe PEERE SE PE ERo E OE oE csssssssoasascsssassesbasassssasaes 102 Requirements for all countries elei ees eese essen nennen nennen nenne th seras tras tane sans nn sers sine nass sais nsns 102 Requirements for specific countries and regions eese esee nennen nns nn tnn s nnns ines 102 1o ROEUEUMG i ei RISE PED LE IEEE RE ME ad es tef 104 Dol meer 105 viii 1 Product description Category Product Name Description HP EliteBook Folio 1020 G1 Notebook PC Processors Intel Core M processors e 5Y71 1 2 GHz max turbo frequency 2 9 GHz 4 MB L3 Cache 4 5W e 5Y51 1 1 GHz max turbo frequency 2 6 GHz 4 MB L3 Cache 4 5W Chipset Intel Broadwell Premium PCH LP Integrated with processor Graphics Intel UMA Graphics with shared video memory Intel HD Graphics 5300 Panels Memory Primary storage 31 75 cm 12 5 in eDP1 3 UltraSlim full high definition FHD Anti
63. etup Utility is open press f1 78 Chapter8 Using Setup Utility BIOS and HP PC Hardware Diagnostics UEFI in Ubuntu Linux Displaying system information 1 2 Start Setup Utility Select the Main menu System information such as the system time and date and identification information about the computer is displayed To exit Setup Utility without changing any settings e Usethe arrow keys to select Exit gt Ignore Changes and Exit and then press enter Or e Use the arrow keys to select Exit gt Exit Discarding Changes Click Yes and then press enter Restoring factory default settings in Setup Utility l 2 3 4 Start Setup Utility Use the arrow keys to select Exit gt Load Setup Defaults and then press enter When the Setup Confirmation is displayed press enter To save your change and exit Setup Utility use the arrow keys to select Exit gt Exit Saving Changes and then press enter The Setup Utility factory settings take effect when the computer restarts A NOTE Your password security and language settings are not changed when you restore the factory settings Exiting Setup Utility To exit Setup Utility and save your changes from the current session If the Setup Utility menus are not visible press esc to return to the menu display Then use the arrow keys to select Exit gt Exit Saving Changes and then press enter To exit Setup Utility without saving your changes from the current
64. g path built into the computer 2 Disconnect the webcam cable from the system board 3 d E E Remove the three Phillips PM2 5x4 0 screws 4 that secure the display to the computer 46 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts 9 Remove the computer from the display assembly 5 10 Ifit is necessary to replace the display hinges a Runanon marking tool along the edge of the hinge cover to disengage the cover from the display 1 b Remove the hinge cover from the display 2 The display hinge cover is available using spare part number 790045 001 c Removethe two Phillips PM2 5x5 2 screws 1 per hinge that secure the hinges to the display d Remove the acetate tape and antenna cable from the left hinge 2 Component replacement procedures 47 e Liftthe display hinges off the display enclosure 3 Display hinges are available in the Display Hinge Kit spare part number 801211 001 11 To remove the display bezel a Flex the inside edges of the top edge 1 the left and right sides 2 and the bottom edge 3 of the display bezel until the bezel disengages from the display enclosure b Remove the bezel The display bezel is available using spare part number 790046 001 12 If it is necessary to replace the webcam microphone module a Detach the webcam microphone module 1 from the display enclosure The webcam microphone module is attached
65. go to http www hp com support and select your country Select Drivers amp Downloads and then follow the on screen instructions Using HP Sure Start select models only 71 7 Computer Setup BIOS MultiBoot and HP PC Hardware Diagnostics UEFI in Windows 7 Using Computer Setup Computer Setup or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Computer Setup includes settings for the types of devices installed the startup sequence of the computer and the amount of system and extended memory E NOTE Use extreme care when making changes in Computer Setup Errors can prevent the computer from operating properly Starting Computer Setup kh E NOTE An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled To start Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup Navigating and selecting in Computer Setup To navigate and select in Computer Setup follow these steps 1 Turnonor restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen ET NOTE Youcanus
66. h M 2 SSD fingerprint reader 1 27 kg 2 81 lbs webcam no NFC WLAN module Input power Operating voltage and current 18 5 V dc 9 3 5A 65W or 19 0V dc 9 4 74A 90W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15mto 12 192 m 50 ft to 40 000 ft NOTE temperatures Applicable product safety standards specify thermal limits for plastic surfaces The device operates well within this range of Computer specifications 81 35 6 cm 14 0 in HD display specifications 82 Metric U S Dimensions Height 17 6cm 6 93 in Width 31 2 cm 12 28 in Diagonal 35 7 cm 14 06 in Number of colors up to 16 8 million Contrast ratio 200 1 typical Brightness 250 nits typical Pixel resolution Pitch 0 197 x 0 197 mm Format HD 1600 x 900 Configuration RGB vertical stripe Backlight LED Character display 80 x 25 Total power consumption 3 46W Viewing angle Chapter9 Specifications 65 horizontal 50 vertical typical 35 6 cm 14 0 in FHD display specifications Metric U S Dimensions Height 17 6cm 6 93 in Width 31 2 cm 12 28 in Diagonal 35 7 cm 14 06 in Number of colors up to 16 8 million C
67. he antenna cables lift the antenna cables from the clips on the sides of the display enclosure 1 and then remove the antennas from the enclosure 2 The antenna cables are available using spare part number 800580 001 The display enclosure is available using spare part number 800579 001 Reverse this procedure to reassemble and install the display assembly Component replacement procedures 51 RTC battery Description Spare part number RTC battery includes double sided tape 702853 001 Before removing the RTC battery follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 32 5 Disconnect the battery cable Remove the RTC battery 1 Disconnect the RTC battery cable 1 from the system board 52 Chapter5 Removal and replacement procedures for Authorized Service Provider parts 2 Detach the RTC battery 2 from the computer Reverse this procedure to install the RTC battery Component replacement procedures 53 Heat sink 3 E NOTE The heat sink assembly spare part kit includes replacement thermal material Description Spare part number Heat sink assembly 7900
68. ics in Help and Support To access Help and Support select Start Help and Support A NOTE Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings Refer to Help and Support To access Help and Support select Start gt Help and Support To recover information you previously backed up 1 Select Start gt All Programs gt Maintenance gt Backup and Restore 2 Follow the on screen instructions to recover your system settings your computer select models only or your files To recover your information using Startup Repair follow these steps A CAUTION Some Startup Repair options will completely erase and reformat the hard drive All files you have created and any software installed on the computer are permanently removed When reformatting is complete the recovery process restores the operating system as well as the drivers software and utilities from the backup used for recovery 90 Chapter 11 Backup and recovery in Windows 7 1 If possible back up all personal files 2 If possible check for the presence of the Windows partition To check for the Windows partition select Start gt Computer A NOTE Ifthe Windows partition is not listed you must recover your operating system and programs using the Windows 7 operating system DVD and the Driver
69. indows 8 1 Professional 64 DPK with Windows 7 Professional 32 image only for China and Asia Pacific e Windows 8 1 China 64 CPPP e Windows 8 1 Emerging Markets 64 e Windows 8 1 Multilingual 64 e Windows 8 1 Professional 64 e Windows 8 1 Professional 64 MSNA e Windows 8 1 Professional 64 for Education e FreeDOS 2 0 e Ubuntu Linux Restore media DR DVD e Windows7 e Windows 8 1 Restore media SR DVD e Ubuntu Restore media OS DVD e Windows 8 1 Professional 64 bit e Windows 8 1 Emerging Market 64 bit e Windows 8 1 64 bit e Windows 8 1 Country Specific 64 bit e Windows 7 Professional 64 4 Category Description Windows 7 Professional 32 Certified Microsoft WHQL Web only support Windows 8 1 Professional 64 bit Windows 8 1 Chinese Market 64 bit Windows 8 1 Multi Language 64 bit Windows 8 1 Emerging Market 64 bit Windows 8 1 Enterprise 64 bit Windows 7 Professional 64 Windows 7 Professional 32 Windows 7 Enterprise 64 Windows 7 Enterprise 32 Serviceability Chapter 1 Product description End user replaceable parts AC adapter 2 External component identification Display Component 1 Internal microphones 2 Description Record sound 2 Webcam light On The webcam is in use 3 4 Webcam Internal display switch Records video and captures photographs Some models allow you to video conference and chat online usi
70. ings for the types of peripherals installed the startup sequence of the computer and the amount of system and extended memory 99 E NOTE Use extreme care when making changes in Setup Utility Errors can prevent the computer from operating properly Starting Setup Utility A Turnonor restart the computer While the Press the ESC key for Startup Menu message is displayed in the lower left corner of the screen press esc When the Startup Menu is displayed press f10 Using Setup Utility Changing the language of Setup Utility 1 Start Setup Utility Use the arrow keys to select System Configuration gt Language and then press enter 2 3 Use the arrow keys to select a language and then press enter 4 When a confirmation prompt with your language selected is displayed press enter 5 To save your change and exit Setup Utility use the arrow keys to select Exit Exit Saving Changes and then press enter Your change takes effect immediately Navigating and selecting in Setup Utility Setup Utility does not support the TouchPad Navigation and selection are by keystroke e Tochooseamenu or a menu item use the arrow keys e Tochooseanitem in a list or to toggle a field for example an Enable Disable field use either the arrow keys or f5 and f6 e Toselectanitem press enter e Tocloseatext box or return to the menu display press esc e Todisplay additional navigation and selection information while S
71. ity menu and scroll down to the Utilities menu Select Hard Drive Tools Under Utilities select Secure Erase select the hard drive storing the data you want to clear and then follow the on screen instructions to continue Clear the contents of the drive by using the following Disk Sanitizer command steps iy IMPORTANT f you clear data using Disk Sanitizer it cannot be recovered A NOTE The amount of time it takes for Disk Sanitizer to run can take several hours Plug the computer into an AC outlet before starting Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Select the Security menu and scroll down to the Utilities menu Select Hard Drive Tools Under Utilities select Disk Sanitizer select the hard drive storing the data you want to clear and then follow the on screen instructions to continue 97 Nonvolatile memory usage Nonvolatile Amount Size Does this Does this What is the How is data input into this How is this memory Memory Type memory memory purpose of this memory write protected store retain data memory customer when power data is removed HP Sure Start 2 MBytes No Yes Provides Data cannot be written to this This memory is protected flash select protected device via the host processor by the HP Sure Start models only backup of The content is managed Embedded Controller critical System s
72. key or the down arrow key on the keyboard e Tocloseopen dialog boxes and return to the main Computer Setup screen press esc and then follow the on screen instructions To exit Computer Setup menus choose one of the following methods e Toexit Computer Setup menus without saving your changes Click the Exit icon in the lower right corner of the screen and then follow the on screen instructions Using Computer Setup 65 66 or Use the tab key and the arrow keys to select Main gt Ignore Changes and Exit and then press enter e Tosave your changes and exit Computer Setup menus Click the Save icon in the lower right corner of the screen and then follow the on screen instructions or Use the tab key and the arrow keys to select Main Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Restoring factory settings in Computer Setup A NOTE Restoring defaults will not change the hard drive mode To return all settings in Computer Setup to the values that were set at the factory follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Main gt Restore Defaults Follow the on screen instructions A me E UN To save your changes and exit click the Save icon in the lo
73. l be used Requirements for specific countries and regions 103 15 Recycling When a non rechargeable or rechargeable battery has reached the end of its useful life do not dispose of the battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 104 Chapter 15 Recycling Index A AC adapter spare part numbers 20 23 AC adapter battery light 11 antenna cable removal 51 antenna spare partnumber 18 audio product description 1 audio in microphone jack identifying 11 audio out headphone jack identifying 11 B Backup and Restore 90 backup tools 88 backups 93 creating 89 recovering 90 battery removal 56 spare part numbers BIOS determining version 66 73 downloading an update 67 74 updating 66 73 Blu ray R RE DVD RW SuperMulti DL Drive precautions 28 Blu ray ROM DVD RW SuperMulti DL Drive precautions 28 bottom cover 17 23 56 removal 32 spare partnumber 17 24 Bracket Kit components 19 spare part number 19 24 buttons left TouchPad 6 power 8 right TouchPad 6 C cables service considerations 27 caps lock light identifying 7 chipset product description 1 components bottom 12 display 5 leftside 10 right side 11 top 6
74. le Kit spare part number 804213 001 Reverse the removal procedures to install the NFC module 58 Chapter5 Removal and replacement procedures for Authorized Service Provider parts ForcePad Touchpad Description Spare part number ForcePad Touchpad includes cable 790066 001 Before removing the ForcePad follow these steps Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the bottom cover see Bottom cover on page 32 nawy Remove the battery see Battery on page 56 Remove the ForcePad 1 Disconnect the ForcePad cable 1 from the system board a Disconnect the NFC module antenna cable 2 from the ForcePad Remove the four Phillips PM2 0x2 0 broadhead screws 3 that secure the ForcePad to the computer and then lift the ForcePad from the computer 4 Reverse the removal procedures to install the ForcePad Component replacement procedures 59 System board A NOTE The system board spare part kit includes replacement thermal material Description Spare part number System boards for use in models without Windows 8 Equipped with Intel Core M 5Y51 processor 790064 001 Equipped with Intel Core M 5Y71
75. lot supports SD SDHC SDXC Ports Headphone Microphone Combo HDMI Docking connector Multi Pin AC port 4 5mm USB 3 0 port 2 Docking Keyboard pointing devices HP Docking Station Keyboard Dura keys Backlit Spill resistant with drain Power requirements Chapter 1 Product description ForcePad Gestures enabled by default two finger scrolling two finger pinch zoom Taps enabled by default ForcePad supports 2 way scroll Glass with chemical etched surface AC adapters 45 W HP Smart AC adapter 45 W 2 prong AC adapter 65 W HP Smart AC adapter 65 W Slim AC adapter Power cords 2 wire plug 4 5 mm 1 0 m only available with 45 W 2 prong adapter Category Description 3 wire plug with ground pin 4 5 mm 1 0 m 3 wire plug with ground pin 4 5 mm 1 8 m Security Battery Supports a 4 cell 36 Whr 2 4 Ahr long life polymer battery Security lock Fingerprint reader Supports Trusted Platform Module TPM 1 2 Infineon soldered down Full volume encryption Preboot authentication password Operating system Preinstalled e Windows 7 Professional 64 e Windows 7 Professional 32 e Windows 7 Professional MSNA 64 only for China and Asia Pacific e Windows 8 1 Professional 64 DPK with Windows 7 Professional MSNA 64 image only for China and Asia Pacific e Windows 8 1 Professional 64 DPK with Windows 7 Professional 64 image only for China and Asia Pacific e W
76. mation lees es eeseeee seen ee nennen nnne nn nnns nnns inse na sens stans nass s stas sss s raV Krv rov ESSES 85 Performing a system recovery sccescesscsseessesssssssessesssessesssesseesesseesesssesesesesseeseseaseeseeeseeaeeeaseaesssesnsesaeesseeseesass 85 Using the Windows recovery tools csccsscssscessessscssecsseesscessecsecseesseesseesseesseessesssecteseeseseseseaees 85 UEIrchabEsienudiRcpeee Lt 86 Using Windows operating system media purchased separately esses 87 Using Windows Refresh or Windows Reset scsscsssesssesssesseesseessecsesseeeseeessecssecseeseeessesssesseesaes 87 vii Usirig HP SoFtWare SeLtlp suo itera e ont revive eio cemere NAT a exeo Y OV Un aat 87 T1 Backup and recovery in WIHIOWS 7 eere eee reor oor or a UNE RESO inco aa I UIN REM MM ME 88 Creating recovery media and backups eiiis seeeeee eene enne en ntn etna s trne th setas nass nasi nns ta sensa tasas snas 88 IRI ES 88 Creating recovery media with HP Recovery Disc Creator esee eere 88 Creating recovery media ccccsccssecsssssessssssesssessssssessseseesseeseesssessseseesssessessessseeaeesseeaes 89 Backing up your information sscesccsscssscssscsseesscesscsssessessceesseesseessecseeeseseseeseesauesseeseeesessaseseess 89 Performing a system TeCOVery n rete poco acra co ve EUR CY Mese Cede ev ap ae Ree due
77. n manually back up your information to an optional external drive a network drive or discs Be sure to back up your data at the following times e Atregularly scheduled times e Before the computer is repaired or restored e Before you add or modify hardware or software To back up your home directory files using the Deja Dup Backup Tool ET NOTE Before you back up your information be sure you have designated a location to save the backup files 1 Click the System menu icon at the far right of the top panel and then click System Settings gt Backup icon 2 Select Folders from the panel on the left side of the window and beneath Folders to back up select the folders to back up 3 Select Storage from the panel on the left side of the window click the down arrow next to Backup Location and select your designated back up location from the drop down list 4 Select Overview from the panel on the left side of the window and then click Back Up Now A NOTE You may also back up to cloud storage services provided by various companies For a small fee they will keep your backup for you A cloud service is recommended since it is an easy way to keep your backups off site and safe Restoring your data files The Deja Dup Restore Tool allows you to restore your data files ET NOTE Be sure AC power is connected to the computer before you begin this procedure To restore your data from your backup files 1 Click the Syst
78. name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update A NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates BIOS installation procedures vary Follow any instructions that are displayed on the screen after the download is complete If no instructions are displayed follow these steps 1 Select Start Computer 2 Click your hard drive designation The hard drive designation is typically Local Disk C 3 Usingthe hard drive path you recorded earlier open the folder on your hard drive that contains the update 4 Double click the file that has an exe extension for example filename exe The BIOS installation begins 5 Complete the installation by following the on screen instructions A NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive 74 Chapter7 Computer Setup BIOS MultiBoot and HP PC Hardware Diagnostics UEFI in Windows 7 Using MultiBoot About the boot devic
79. nd operate properly 2 ET NOTE Some boot devices must be enabled in Computer Setup before they can be included in the boot order You can change the order in which the computer searches for a boot device by changing the boot order in Computer Setup You can also press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen and then press f9 Pressing f9 displays a menu that shows the current boot devices and allows you to select a boot device Or you can use MultiBoot Express to set the computer to prompt you for a boot location each time the computer turns on or restarts Choosing MultiBoot preferences You can use MultiBoot in the following ways To set a new boot order that the computer uses each time it is turned on by changing the boot order in Computer Setup To dynamically choose the boot device by pressing esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen and then pressing f9 to enter the Boot Device Options menu To use MultiBoot Express to set variable boot orders This feature prompts you for a boot device each time the computer is turned on or restarted Setting a new boot order in Computer Setup To start Computer Setup and set a boot device order that the computer uses each time it is turned on or restarted follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key f
80. need to access this path when you are ready to install the update A NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates BIOS installation procedures vary Follow any instructions that are displayed on the screen after the download is complete If no instructions are displayed follow these steps 1 2 3 From the Start screen type file and then select File Explorer Click your hard drive designation The hard drive designation is typically Local Disk C Using the hard drive path you recorded earlier open the folder on your hard drive that contains the update Double click the file that has an exe extension for example filename exe The BIOS installation begins Complete the installation by following the on screen instructions Using Computer Setup 67 A NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Using MultiBoot About the boot device order As the computer starts the system attempts to boot from enabled devices The MultiBoot utility which is enabled at the factory controls the order in which the system selects a boot device Boot devices can include optical drives diskette drives a network interface card NIC hard drives and USB devices Boot devices contain bootable media or files that the computer needs to start a
81. ng streaming video Windows 8 For information on using the webcam access HP Support Assistant To access HP Support Assistant in Windows 8 on the Start screen select the HP Support Assistant app Windows 7 For information on using the webcam select Start gt All Programs gt Communication and Chat gt Cyberlink YouCam Turns off the display or initiates Sleep if the display is closed while the power is on NOTE The display switch is not visible on the outside of the computer 5 WLAN antennas 2 select models only Send and receive wireless signals to communicate with wireless local area networks WLAN Display 5 6 Component Description 6 Near Field Communication NFC antenna select Send and receive wireless signals to communicate and transfer data models only info to and from your NFC compatible devices The antennas are not visible on the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions To see wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To access the user guides in Windows 8 select the HP Support Assistant app on the Start screen select My computer and then select User guides To access the user guides in Windows 7 select Start Help and Support User Guides Top TouchPad Component Description 1 TouchPad zone
82. nthe computer is in the Sleep state press the button briefly to exit Sleep e Whenthe computer is in Hibernation press the button briefly to exit Hibernation CAUTION Pressing and holding down the power button will result in the loss of unsaved information If the computer has stopped responding and Windows shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer If the computer has stopped responding and the previous shutdown procedures are ineffective press and hold the power button for 15 seconds to perform a hardware reset turning off the computer immediately To learn more about your power settings in Windows 8 see your power options From the Start screen type power select Power and sleep settings and then select Power and sleep from the list of applications To learn more about your power settings in Windows 7 Select Start Control Panel System and Security Power Options Chapter 2 External component identification Component Description 2 Speaker grill Produce sound 3 Fingerprint reader Allows a fingerprint logon to Windows instead of a password logon Keys Component Description 1 esc key Displays system information when pressed in combination with the fn key 2 fn key Executes frequently used system functions when pressed in combination with a function key the num Ik key or the esc key
83. o specify a boot device from the Express Boot menu select your preference within the allotted time and then press enter To prevent the computer from defaulting to the current MultiBoot setting press any key before the allotted time expires The computer will not start until you select a boot device and press enter To allow the computer to start according to the current MultiBoot settings wait for the allotted time to expire Using HP PC Hardware Diagnostics UEFI select models only HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface UEFI that allows you to run diagnostic tests to determine if the computer hardware is functioning properly The tool runs outside of the operating system to isolate hardware failures from issues that may be caused by the operating system or other software components Chapter 7 Computer Setup BIOS MultiBoot and HP PC Hardware Diagnostics UEFI in Windows 7 To start HP PC Hardware Diagnostics UEFI 1 Turn on or restart the computer quickly press esc and then press f2 After pressing f2 the BIOS searches three places for the HP PC Hardware Diagnostics UEFI tools in the following order a Connected USB drive ET NOTE Todownload the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 70 b Hard drive c BIOS Use the keyboard arrow keys to select the type of diagnostic test you want
84. oard with Intel Core M 5Y51 processor for use in models with Windows 8 Standard 790064 601 N System board with Intel Core M 5Y51 processor for use in models with Windows 8 Professional 790065 001 N System board equipped with Intel Core M 5Y71 processor for use in models without Windows 8 790065 501 N System board equipped with Intel Core M 5Y71 processor for use in models with Windows 8 Standard 790065 601 N System board equipped with Intel Core M 5Y71 processor for use in models with Windows 8 Professional 790066 001 N ForcePad Touchpad assembly includes cable 790068 001 N Webcam module includes double sided tape 790069 001 N NFC module 790070 001 N 31 75 cm 12 5 in QHD raw display panel non touch 790071 001 N 35 6 cm 14 0 in LED HD AntiGlare display panel 790072 001 N Bottom cover for use in models with FHD displays 790073 001 N Heat sink thermal module 790074 001 N Fingerprint reader board includes cable 790076 001 N Screw Kit 790077 001 N Top cover for use in models with FHD displays includes power button 797848 001 A Adapter docking connector to ethernet RJ 45 VGA 800579 001 N Display enclosure for use in models with FHD displays includes wireless antenna 800580 001 N Antenna Kit for use in non touch models 800582 001 N Bracket Kit 800583 001 N Speaker assembly includes cable 801209 001 N Bottom cover for use in models with QHD displays 801210 001
85. olely by the HP Sure Start BIOS code EC Embedded Controller firmware and critical PC configuration data for select platforms that support HP Sure Start For more information see Using HP Sure Start select models only on page 101 Real Time Clock 256 Bytes No Yes Stores system RTC battery backed up CMOS This memory is not write RTC battery date and time is programmed using the protected backed up CMOS and noncritical Computer Setup BIOS or configuration data changing the Microsoft memory Windows date amp time Controller NIC 64 KBytes not No Yes Stores NIC NIC EEPROM is programmed A utility is required to EEPROM customer configuration using a utility from the NIC write data to this accessible and NIC vendor that can be run from memory and is available firmware DOS from the NIC vendor Writing data to this ROM in an inappropriate manner will render the NIC non functional DIMM Serial 256 Bytes per No Yes Stores memory DIMM SPD is programmed by Data cannot be written to Presence Detect memory module the memory vendor this memory when the SPD module 128 information module is installed in a configuration data Bytes PC The specific write programmable protection method varies not customer by memory vendor accessible System BIOS 4 MBytes to 5 Yes Yes Stores system System BIOS code is NOTE Writing data to MBytes BIOS code and programmed at the factory this ROM in an PC Code is updated when the inappropriate manner
86. om 220 to 240 volts AC The 3 conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used Requirements for all countries The following requirements are applicable to all countries and regions The length of the power cord set must be at least 1 5 m 5 0 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer Requirements for specific countries and regions Country region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands KEMA 1 Norway NEMKO 1 The People s Republic of China coc 5 South Korea EK 4 102 Chapter 14 Power cord set requirements
87. on turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the bottom cover see Bottom cover on page 32 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts 5 Disconnect the battery cable lt gt Remove the display assembly components 1 Position the computer upright and open as far as possible 2 Toremove the display bezel a Flex the inside edges of the top edge 1 the left and right sides 2 and the bottom edge 3 of the display bezel until the bezel disengages from the display enclosure b Remove the bezel The display bezel is available using spare part number 790046 001 3 If itis necessary to replace the webcam microphone module a Detach the webcam microphone module 1 from the display enclosure The webcam microphone module is attached to the display enclosure with adhesive Component replacement procedures 35 b Disconnect the cable 2 from the webcam microphone module and then remove the webcam module from the display enclosure 3 The webcam module is available using spare part number 790068 001 4 If itis necessary to replace the display panel a Remove the six Phillips PM2 0x1 8 screws that secur
88. one product description 1 microphone audio in jack identifying 11 microphone module removal 35 48 microphone mute light 7 modelname 1 mouse spare part numbers 21 23 N near field communication antenna identifying 6 NFC antenna identifying 6 NFC module removal 17 58 spare part number 24 58 nonvolatile memory 96 num lock light 7 0 operating system product description 3 optical drive precautions 28 spare partnumber 19 22 P packaging guidelines 29 PCIDlabel 14 plastic parts service considerations 27 pointing device product description 2 ports HDMI 10 product description 2 USB 10 11 power button identifying 8 removal 62 power connector identifying 11 power cord setrequirements 102 spare partnumbers 20 21 22 23 power lights 7 power requirements product description 2 primary storage product description 1 processor product description 1 product description audio 1 chipset 1 display panel 1 docking 2 Ethernet 2 external mediacards 2 graphics 1 keyboard 2 memory module 1 microphone 1 operating system 3 pointing device 2 ports 2 power requirements 2 primary storage 1 processors 1 product name 1 security 3 serviceability 4 video 1 wireless 2 product name 1 R recovery 87 recovery media creating 88 recovery media using for restore 92 recovery partition 86 91 recovery tools 88 recovery tools Windows 90 recovery system 90 refresh 87 removal replacement procedures 31 removing per
89. ontrast ratio 200 1 typical Brightness 300 nits typical Pixel resolution Pitch 0 197 x 0 197 mm Format HD 1920 x 1080 Configuration RGB vertical stripe Backlight LED Character display 80 x 25 Total power consumption 3 46W Viewing angle 65 horizontal 50 vertical typical 35 6 cm 14 0 in FHD display specifications 83 M 2 solid state drive specifications 128 GB 180 GB 256 GB Dimensions Height 1mm 1mm 1mm Length 50 8 mm 50 8 mm 50 8 mm Width 28 9 mm 28 9 mm 28 9 mm Weight 10g 10g 10g Interface type ATA 7 ATA 7 ATA 7 Transfer rate Sequential Read Up to 160 MB s Up to 380 MB s Up to 490 MB s Random Read Up to 128 MB s Up to 180 MB s Up to 480 MB s Sequential Write Up to 115 MB s Up to 80 MB s Up to 250 MB s Random Write Up to 16 MB s Up to 40 MB s Up to 100 MB s Ready time Maximum to not busy 2 0s 4 0s 4 0s Access times Logical 0 1 ms 0 1 ms 0 1 Total logical sectors 117 905 264 352 533 296 500 118 192 Operating temperature Operating 0 to 70 C 32 Fto O to 70 C 32 F to 0 to 70 C 32 F to 158 F 158 F 158 F Non operating 55 to 95 C 67 F to 203 F 40 to 80 C 40 F to 176 F 40 to 80 C 40 F to 176 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less NOTE Certain restrictions and exclusions apply Contact technical support for details 8
90. or Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select one of the following options e Advanced gt Boot Options gt UEFI Boot Order gt UEFI Hybrid e Advanced Boot Options UEFI Boot Order UEFI Native Boot mode e Advanced Boot Options Legacy Boot Order Legacy Boot Mode Press enter To move the device up in the boot order use a pointing device to click the up arrow or press the key 68 Chapter6 Computer Setup BIOS MultiBoot and HP PC Hardware Diagnostics UEFI in Windows 8 1 To move the device down in the boot order use a pointing device to click the down arrow or press the key To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the arrow keys to select Main gt Save Changes and Exit and then press enter Dynamically choosing a boot device using the f9 prompt To dynamically choose a boot device for the current startup sequence follow these steps 1 2 3 Open the Select Boot Device menu by turning on or restarting the computer and then pressing esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f9 Use a pointing device or the arrow keys to select a boot device then press enter Setting a MultiBoot Express prompt To start Com
91. ou to completely remove the display panel You can remove the display bezel webcam and display panel without removing the entire display hinge up from the computer Before removing the display assembly follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the bottom cover see Bottom cover on page 32 yop won Disconnect the battery cable Remove the display assembly 1 Open the computer and position it with the base enclosure on a table and the display hanging down Component replacement procedures 45 2 Remove the two Phillips PM2 5x5 2 screws 1 that secure the bracket on the left side of the computer and the remove the bracket 2 The display brackets are available in the Bracket Kit using spare part number 800582 001 3 Remove the cable from the routing clips in the right display bracket 1 4 Remove the two Phillips PM2 5x3 4 screws 2 that secure the display bracket to the right side of the computer and then remove the bracket 3 The display brackets are available in the Bracket Kit using spare part number 800582 001 Disconnect the display cable from the system board 1 Remove the WLAN antenna from the clips and routin
92. ovethe bottom cover see Bottom cover on page 32 5 Disconnect the battery cable Remove the SSD 1 Remove the Phillips PM2 0x1 8 screw 1 that secures the drive to the system board Component replacement procedures 41 2 Remove the drive 2 by pulling it away from the connector ET NOTE mSATA drives are designed with notches to prevent incorrect insertion Reverse this procedure to reassemble and install the mSATA drive 42 Chapter5 Removal and replacement procedures for Authorized Service Provider parts WLAN module Description Spare part number Intel Dual Band Wireless N 7265AN 802 11 a b g n 2x2 WiFi BT 4 0 756748 005 Intel Dual Band Wireless N 7265 802 11 a c 2x2 WiFi Bluetooth 4 0 Combo Adapter 756749 005 Intel Dual Band Wireless N 7265 802 11 a c 2x2 WiFi Bluetooth 4 0 Combo Adapter for use in 783721 005 Indonesia A CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore device functionality and then contact technical support Before removing the WLAN module follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating s
93. ownload and create the HP UEFI support environment because only exe files are offered There are two options to download HP PC Hardware Diagnostics to a USB device Option 1 HP PC Diagnostics homepage Provides access to the latest UEFI version 1 Go to http hp com go techcenter pcdiags 2 Click the UEFI Download link and then select Run Option 2 Support and Drivers page Provides downloads for a specific product for earlier and later versions 1 Go to http www hp com 2 Point to Support located at the top of the page and then click Download Drivers 3 Inthe text box enter the product name and then click Go or Click Find Now to let HP automatically detect your product 4 Select your computer model and then select your operating system 5 Inthe Diagnostic section click HP UEFI Support Environment or Click Download and then select Run 80 Chapter8 Using Setup Utility BIOS and HP PC Hardware Diagnostics UEFI in Ubuntu Linux 9 Specifications Computer specifications Metric U S Dimensions Width 31 0 cm 12 2 in Depth 21 0 cm 8 27 in Height non touch 1 57 cm 0 62 in Height touch 1 71 cm 0 67 in Weight Non touch Equipped with FHD display no touch M 2 SSD 1 22 kg 2 68 lbs fingerprint reader webcam no NFC WLAN module Non touch QHD display no touch M 2 SSD fingerprint 1 00 kg 2 20 lbs reader webcam no NFC WLAN module Touch QHD display no touc
94. page 56 Remove the fingerprint reader board 1 won S Disconnect the cable from the system board 1 Remove the Phillips PM2 0x2 0 broadhead screw 2 that secures the assembly to the computer Remove the bracket from atop the fingerprint reader board 3 The fingerprint reader bracket is available in the Bracket Kit using spare part number 800582 001 Remove the fingerprint reader board and cable from the computer 4 Reverse this procedure to install the fingerprint reader board Component replacement procedures 57 NFC module Description Spare part number NFC Near Field Communication module 790069 001 NFC cable kit includes NFC cable and antenna 804213 001 Before removing the NFC module follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 32 5 Remove the battery see Battery on page 56 Remove the NFC module 1 Disconnect the cable from the NFC module 1 2 Disconnect the antenna from the NFC module 2 3 Use aflat tool to pry the module up 3 and the lift it from the computer 4 A NOTE The NFC module cable and NFC antenna are available in the NFC Cab
95. processor 790065 001 System boards for use in Windows 8 models Equipped with Intel Core M 5Y51 processor for use in models with Windows 8 Standard 790064 501 Equipped with Intel Core M 5Y51 processor for use in models with Windows 8 Professional 790064 601 Equipped with Intel Core M 5Y71 processor for use in models with Windows 8 Standard 790065 501 Equipped with Intel Core M 5Y71 processor for use in models with Windows 8 Professional 790065 601 Before removing the system board follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the bottom cover see Bottom cover on page 32 Remove the battery see Battery on page 56 geo umo m ox uM When replacing the system board be sure that the following components are removed from the defective system board and installed on the replacement system board e SSDdrive module see SSD drive on page 41 e WLAN module see WLAN module on page 43 e Heat sink see Heat sink on page 54 Remove the system board 1 Disconnect the following cables 1 Display panel 2 Speaker 3 Webcam 4 ForcePad 5 NFC module 6 Fingerprint reader 60 Chapter5 Removaland replacement procedu
96. puter If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed Handle drives on surfaces covered with at least one inch of shock proof foam Avoid dropping drives from any height onto any surface After removing a hard drive an optical drive or a diskette drive place it in a static proof bag Avoid exposing an internal hard drive to products that have magnetic fields such as monitors or speakers Avoid exposing a drive to temperature extremes or liquids If a drive must be mailed place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package FRAGILE Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can destroy static sensitive devices or microcir
97. puter Setup and set the computer to display the MultiBoot startup location menu each time the computer is started or restarted follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Advanced gt Boot Options gt MultiBoot Express Boot Popup Delay Sec and then press enter In the MultiBoot Express Popup Delay Sec field enter the length of time in seconds that you want the computer to display the startup location menu before it defaults to the current MultiBoot setting When 0 is selected the Express Boot startup location menu is not displayed To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the arrow keys to select Main gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Entering MultiBoot Express preferences When the Express Boot menu is displayed during startup you have the following choices To specify a boot device from the Express Boot menu select your preference within the allotted time and then press enter To prevent the computer from defaulting to the current MultiBoot setting press any key before the allotted time expires The computer will not star
98. rd drive mode To return all settings in Computer Setup to the values that were set at the factory follow these steps 1 um o t N Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Main Restore Defaults Follow the on screen instructions To save your changes and exit click the Save icon in the lower right corner of the screen and then follow the on screen instructions Use the arrow keys to select Main Save Changes and Exit and then press enter Your changes go into effect when the computer restarts A NOTE Your password settings and security settings are not changed when you restore the factory settings Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be displayed by pressing fn esc if
99. res for Authorized Service Provider parts 2 Remove the WLAN antenna from the routing channel on the system board 1 3 Remove the eight Phillips PM2 0x3 0 screws 2 that secure the system board to the computer 4 Lift the right side of the system board up at an angle 1 Z CAUTION To avoid damaging or breaking the system board use two hands when removing the board Do not lift up on the narrow end of the board 5 Pull the flat ribbon cable through the slit in the system board 2 Component replacement procedures 61 6 Pull the system board away from and out of the computer 3 making sure the connectors on the side of the board are clear of the computer Reverse this procedure to install the system board Power button Description Spare part number Power button not spared Before removing the power button follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 32 5 Remove the battery see Battery on page 56 6 Remove the system board see System board on page 60 Remove the power button 1 Remove the two Phillips PM2 0x2 4 screws 1 that secure the button to
100. ress to set variable boot orders This feature prompts you for a boot device each time the computer is turned on or restarted Setting a new boot order in Computer Setup To start Computer Setup and set a boot device order that the computer uses each time it is turned on or restarted follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup 3 Use a pointing device or the arrow keys to select the Advanced gt Boot Options gt UEFI Boot Order for UEFI Hybrid or UEFI Native Boot mode or select Advanced gt Boot Options gt Legacy Boot Order for Legacy Boot Mode and then press enter 4 Tomovethe device up in the boot order use a pointing device to click the up arrow or press the key To move the device down in the boot order use a pointing device to click the down arrow or press the key 5 Tosave your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the arrow keys to select Main Save Changes and Exit and then press enter Using MultiBoot 75 76 Dynamically choosing a boot device using the f9 prompt To dynamically choose a boot device for the current startup sequence follow these steps 1 2 3 Open the Select Boot Device menu by turning on or restarting the
101. row next to Backup Location select the Local Folder and then click the Choose Folder button Select the USB device from the panel on the left side of the window and click OK Select Overview from the panel on the left side of the window and then click Backup Now Follow the on screen instructions Restoring the original factory state ET NOTE Be sure AC power is connected to the computer before you begin this procedure To use the restore image on DVDs or a USB device to restore your computer to the original factory state 1 2 3 4 5 6 7 If possible back up all personal files Shut down the computer Be sure the first restore DVD or USB device is connected to the computer Restart the computer When system boots press F9 to enter boot device selection and then select the device containing the restore image Click Restore entire hard drive and then click Continue Follow the on screen instructions A NOTE Ifyou are unable to boot start up your computer and you did not create a system recovery disc you must purchase an Ubuntu Operating System DVD to reinstall the operating system For additional information refer to the Worldwide Telephone Numbers booklet 94 Chapter12 Backing up restoring and recovering Backing up your data files The Deja Dup Restore Tool allows you to back up your data files You should back up your data files on a regular schedule to maintain a current backup You ca
102. rprint reader board csscesccssesssessesssesscssscssceseessccsesssecssecsecssesnecseeeseeeeeaeessesaeesseseesesesseeaees 57 bdsm ll 58 ForcePad Touchpad scccscssscsecsssosscsesosccsssssoracssersecacsssosscssacrecsesosocasosscsacstsouscsesorecacossnsecsnsonacaes 59 Inm M 60 POWER DULCOMN e 62 SPOaker ASSOMDY t P 64 6 Computer Setup BIOS MultiBoot and HP PC Hardware Diagnostics UEFI in Windows 8 1 65 Using Computer SeEtUp eene aee eR eger FR TNR a PRA eR OX CN Te ERR CER ERE Rue a oaa aa Pd ase pes cx vere aces vet 65 Starting Computer SECU E 65 Navigating and selecting in Computer Setup s ccssccssssssesssesssssscseesseesseessesssesseesseeseeesseeseeeanes 65 Restoring factory settings in Computer Setup cssccssesssesseessesseessessseseeesseseeeseeesseseeeseessseseees 66 Uhr sni 66 Determining the BIOS Version eeeeseseseee eese eren eene nnne nnne nnne nnns snnt nns 66 Downloading a BIOS update csccssesseesscessesscessecssccseessecssecseesseeseeeseesseeseeeseesnseesees 67 Using MUL BOOE e 68 Abouit the boot device ordet er reete eere rte ete EO sanuveseesweuashen TE raa USERE 68 Choosing MultiBoot preferences
103. s eene eren nnne tnn nnnn nnns 78 Navigating and selecting in Setup Utility liess eren eene nennen nnns 78 Displaying system information elei sees eee eene een nennen nennt nn enhn enn s iners stas etas tss nn snas 79 Restoring factory default settings in Setup Utility essere nnns 79 uris rau atiam 79 Using HP PC Hardware Diagnostics UEFI cscsssscscsssscsssssscsessssesessssesesssecseseseesesesecsesuseeseseseceesesteseasseeseasseses 79 Downloading HP PC Hardware Diagnostics UEFI to a USB device eese 80 o SEAT riii reete CUM MM ME RUNS 81 Computer Specifications 5 2 arreter rechte dert ka e t cpasc ego kdo o Ee ek IER eeu ERR Ra ed dae ERROR CREER ER FAS ERE SEHR iiris isiti 81 35 6 cm 14 0 in HD display specifications c cscsseessesessesessescsscsessesesscsessessssessssesssseaseseeeseseesesseaesseaess 82 35 6 cm 14 0 in FHD display specifications ccccccsescssesessesessesessescssessesessssessesessesesecessesessessssesssseaseseeenees 83 M 2 solid state drive specifications ccsecsscsssesscessesseceseesseessecseessecssecsecsseeseecseeseeeeesaeeseeeseesasesaeessesssesssesees 84 10 Backup and recovery in Windows 8 1 11e eee c Lees e eee ee eee eee nennen eese esses essa sess ases e eee esos sess os sveisa 85 Backing up your infor
104. s esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen b Press f10 to enter Computer Setup 34 Ef NOTE Ifthe BIOS is protected with an Administrator password enter the password 2 Select Advanced and then select HP Touchpoint Manager Options Component replacement procedures 31 3 Clear the Allow Activation check box 4 Select Save changes and exit Bottom cover Description Spare part number Bottom cover for use on models with FHD displays 790072 001 Bottom cover for use on models with QHD displays 801209 001 Before removing the bottom cover follow these steps 1 Turnoff the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer Remove the bottom cover 1 Remove the seven Torx T8M2 0x4 3 screws 1 and the four Torx T8M2 0x2 3 screws 2 that secure the bottom cover to the computer _ ee m m z o e s e e e e ee i m L e e e e ee li F j i i 32 Chapter5 Removal and replacement procedures for Authorized Service Provider parts 2 Pryup onthe top near the display hinge of the bottom cover to disengage it from the computer Revers
105. session Use the arrow keys to select Exit gt Ignore Changes and Exit and then press enter Or o Use the arrow keys to select Exit gt Exit Discarding Changes Click Yes and then press enter Using HP PC Hardware Diagnostics UEFI HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface UEFI that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components To start HP PC Hardware Diagnostics UEFI l Turn on or restart the computer quickly press esc and then press f2 The BIOS searches two places for the diagnostic tools in the following order a Connected USB drive Using HP PC Hardware Diagnostics UEFI 79 A NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 70 b BIOS 2 When the diagnostic tool opens use the keyboard arrow keys to select the type of diagnostic test you want to run and then follow the on screen instructions E NOTE If you need to stop a diagnostic test press esc Downloading HP PC Hardware Diagnostics UEFI to a USB device A NOTE Instructions for downloading HP PC Hardware Diagnostics UEFI are provided in English only and you must use a Windows computer to d
106. sonal data from volatile system memory 96 reset 87 restoring the hard drive 86 91 RTC battery removal 52 spare part number 16 22 52 rubber antenna cover illustrated 19 S Screw Kit spare part number 21 24 security cable slot identifying 10 security product description 3 service considerations cables 27 connectors 27 plastic parts 27 servicetag 13 serviceability product description 4 Setup Utility changing the language 78 displaying system information 79 exiting 79 navigating 78 restoring default settings 79 selecting 78 starting 78 setup utility navigating andselecting 65 72 restoring factory settings 66 73 slots security cable 10 smart card reader spare partnumber 23 solid state drive precautions 28 spare part numbers 16 19 41 speaker assembly removal 64 spare part number 16 24 64 speaker grill identifying 9 specifications computer 81 display 82 83 M 2 solid state drive 84 SSD drive removal 41 spare part numbers 41 Startup Repair using 90 Sure Start using 71 system board removal 60 spare part number 24 spare part numbers 16 60 system information displaying 79 system memory removing personal data from volatile 96 T tools required 27 top cover spare part number TouchPad buttons 6 Touchpad removal 59 spare part number 59 TouchPad light identifying 7 TouchPad zone identifying 6 transporting guidelines 29 16 24 U USB legacy support 65 72 USB ports iden
107. stall drivers or select software that has been corrupted or deleted from the system 1 From the Start screen type HP Software Setup 2 Open HP Software Setup 3 Follow the on screen directions to reinstall drivers or select software Performing a system recovery 87 11 Backup and recovery in Windows 7 Your computer includes HP and Windows tools to help you safeguard your information and retrieve it if you ever need to These tools will help you return your computer to a proper working state all with simple steps This section provides information about the following processes e Creating recovery media and backups e Restoring and recovering your system Creating recovery media and backups Recovery after a system failure is only as good as your most recent backup 1 After you successfully set up the computer create HP Recovery media This step creates a Windows 7 operating system DVD and a Driver Recovery DVD The Windows DVD can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced The Driver Recovery DVD installs specific drivers and applications See Creating recovery media with HP Recovery Disc Creator on page 88 2 Use Windows Backup and Recovery tools to perform the following e Back up individual files and folders e Back up your entire hard drive select models only e Create system repair discs select models only with an optional external optical
108. system personal data can remain on volatile system memory DIMMs for a finite period of time and will also remain in nonvolatile memory Use the steps below to remove personal data from the PC including the nonvolatile memory found in Intel based and AMD based system boards 1 Follow steps a through j below to restore the nonvolatile memory that can contain personal data Restoring or reprogramming nonvolatile memory that does not store personal data is neither necessary nor recommended a Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen A NOTE If the system has a BIOS administrator password enter the password at the prompt b Select Main select Restore Defaults and then select Yes to load defaults c Select the Security menu select Restore Security Level Defaults and then select Yes to restore security level defaults d Ifan asset or ownership tag is set select the Security menu and scroll down to the Utilities menu Select System IDs and then select Asset Tracking Number Clear the tag and then make the selection to return to the prior menu e Ifa DriveLock password is set select the Security menu and scroll down to Hard Drive Tools under the Utilities menu Select Hard Drive Tools select DriveLock then uncheck the checkbox for DriveLock password on restart Select OK to proceed f Ifan Automatic DriveLock passwor
109. t until you select a boot device and press enter To allow the computer to start according to the current MultiBoot settings wait for the allotted time to expire Using MultiBoot 69 Using HP PC Hardware Diagnostics UEFI select models only HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface UEFI that allows you to run diagnostic tests to determine if the computer hardware is functioning properly The tool runs outside of the operating system to isolate hardware failures from issues that may be caused by the operating system or other software components To start HP PC Hardware Diagnostics UEFI 1 Turn on or restart the computer quickly press esc and then press f2 After pressing f2 the BIOS searches three places for the HP PC Hardware Diagnostics UEFI tools in the following order a Connected USB drive A NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 70 b Harddrive c BIOS 2 When the diagnostic tool opens use the keyboard arrow keys to select the type of diagnostic test you want to run and then follow the on screen instructions ET NOTE If you need to stop a diagnostic test while it is running press esc Downloading HP PC Hardware Diagnostics UEFI to a USB device 34 Ef NOTE Instructions for downloading HP PC Hardware Diagnostics UEFI are provided in English only
110. th backlight for use in Sweden and Finland includes keyboard cable and backlight cable 804214 BA1 N Keyboard with backlight for use in Slovenia includes keyboard cable and backlight cable 804214 BB1 N Keyboard with backlight for use in Israel includes keyboard cable and backlight cable 804214 BG1 N Keyboard with backlight for use in Switzerland includes keyboard cable and backlight cable 804214 D61 N Keyboard with backlight for use in India includes keyboard cable and backlight cable 804214 DB1 N Keyboard with backlight for use in Canada includes keyboard cable and backlight cable 804214 DD1 N Keyboard with backlight for use in Iceland includes keyboard cable and backlight cable Sequential part number listing 25 Spare part CSR Description number flag 804214 FL1 N Keyboard with backlight for use in the Czech Republic and Slovakia includes keyboard cable and backlight cable 804214 FP1 N Keyboard with backlight for use in northwest Africa includes keyboard cable and backlight cable 804215 001 N 256 GB solid state drive SATA III TLC 804216 001 N 256 GB TLC solid state drive SATA III TLC 26 Chapter3 Illustrated parts catalog 4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures e Flat bladed screw driver e TorxT8 screw driver e Phillips PO and P1 screw drivers e Non marking pry tool
111. the panel on the left side of the window and then click Back Up Now 4 Follow the on screen instructions Creating a restoreimage 93 Creating a restore image on a USB device A NOTE Be sure AC power is connected to the computer before you begin this procedure You can use Recovery Media Creator or the restore creation software to create a system restore image on a USB device Verify the exact amount of free space on your storage device before you begin the creation process For most models you will need at least 4GB of free space on the USB device However depending on the drivers and software installed on your computer you may need slightly more than 4 GB of space HP recommends that you use an 8 GB USB device or above for best results iy IMPORTANT Remember to insert your USB device into the USB port on the computer before starting this procedure To create a restore USB device using the Recovery Media Creator 1 2 3 Click the Dash Home icon at the far left of the top panel and then enter recovery in the Search box Select Recovery Media Creator On the Please choose media type window click the USB icon Follow the on screen instructions To create a restore USB device using restore creation software 1 2 3 4 Click the System menu icon at the far right of the top panel and then click System Settings gt Backup Select Storage from the panel on the left side of the window click the down ar
112. tifying 10 11 V video product description 1 w webcam identifying 5 spare part number 34 webcam light identifying 5 webcam module spare part number 18 24 36 49 webcam microphone module removal 35 48 Windows Refresh 87 Reset 87 Windows 7 operating system DVD creating 88 using for restore 92 Windows 7 operating system media creating 88 using for restore 92 Windows key identifying 9 Windows operating system DVD 87 Windows Startup Repair using 90 wireless light 7 wireless product description 2 WLAN antennas identifying 5 WLAN module removal 43 spare part numbers 16 23 43 workstation guidelines 29 Index 107
113. to run and then follow the on screen instructions A NOTE f you need to stop a diagnostic test while it is running press esc Downloading HP PC Hardware Diagnostics UEFI to a USB device ET NOTE Instructions for downloading HP PC Hardware Diagnostics UEFI are provided in English only There are two options to download HP PC Hardware Diagnostics to a USB device Option 1 HP PC Diagnostics homepage Provides access to the latest UEFI version 1 Goto http hp com go techcenter pcdiags 2 Click the UEFI Download link and then select Run Option 2 Support and Drivers pages Provide downloads for a specific product for earlier and later versions 1 Gotohttp www hp com 2 Pointto Support located at the top of the page and then click Download Drivers 3 Inthe text box enter the product name and then click Go or Click Find Now to let HP automatically detect your product 4 Select your computer model and then select your operating system 5 Inthe Diagnostic section click HP UEFI Support Environment Click Download and then select Run Using HP PC Hardware Diagnostics UEFI select models only 77 8 Using Setup Utility BIOS and HP PC Hardware Diagnostics UEFI in Ubuntu Linux Setup Utility or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Setup Utility includes sett
114. to the display enclosure with adhesive 48 Chapter5 Removal and replacement procedures for Authorized Service Provider parts b Disconnect the cable 2 from the webcam microphone module and then remove the webcam module from the display enclosure 3 The webcam module is available using spare part number 790068 001 13 If it is necessary to replace the display panel a Remove the six Phillips PM2 0x1 8 screws that secure the display panel to the display enclosure 1 rotate the top of the display panel up and then place the panel upside down next to the display enclosure 2 so you can access the display cable and connector on the rear of the panel Display panels are available using the following spare part numbers e 790071 001 31 75 cm 12 5 in QHD raw display panel non touch e 790070 001 31 75 cm 12 5 in FHD raw display panel non touch 790049 001 Raw display panel support kit Component replacement procedures 49 b Disconnect the display cable from the connector on the panel 1 and then remove the display panel 2 14 If it is necessary to replace the display cable or the webcam cable lift the webcam cable 1 or the display cable 2 from the display enclosure The webcam and display cables are available in the Display Cable Kit using spare part number 801213 001 for models 50 Chapter5 Removal and replacement procedures for Authorized Service Provider parts 15 Ifit is necessary to replace t
115. wer right corner of the screen and then follow the on screen instructions Use the arrow keys to select Main Save Changes and Exit and then press enter Your changes go into effect when the computer restarts 334 Ef NOTE Your password settings and security settings are not changed when you restore the factory settings Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be displayed by pressing fn esc if you are already in Windows or by using Computer Setup Chapter 6 Computer Setup BIOS MultiBoot and HP PC Hardware Diagnostics UEFI in Windows 8 1 Start Computer Setup Use a pointing device or the arrow keys to select Main gt System Information To exit Computer Setup without saving your changes click the Exit icon in the lower right corner of the screen and then follow the on screen instructions Use the tab key and the arrow keys to select Main gt Ignore Changes and Exit
116. windows microsoft com en us windows7 get know windows 7 for details Safety warning notice A WARNING Toreduce the possibility of heat related injuries or of overheating the device do not place the device directly on your lap or obstruct the device air vents Use the device only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 1 iv Safety warning notice Table of contents DPE RAIN ES CUMIN NEN Reese EN MES 1 2 Exterimal component IdentiTICallOl ucc eoe cea EE EE netter a M PRESE RP EUR NN EMEN 5 BTE oI E D e a 5 MUG o AE ETE E E E E EN E EE E E E T 6 TOUGH PAG M 6 Ra nY ue oE a E E E E E EN AENA EO E E E PN 7 Buttons speakers and fingerprint reader sccsccscsscsssessseecssessessesecsseseesssessessessesaesaesassaesseeeesees 8 KL ER 9 El e M 10 Mee
117. yis Only a digitally signed fingerprint programmed by user application can make the templates enrollment in HP call to write to the flash ProtectTools Security Manager Nonvolatile memory usage 99 Questions and answers 1 How can the BIOS settings be restored returned to factory settings iy IMPORTANT Restore defaults does not securely erase any data on your hard drive See question and answer 6 for steps to securely erase data Restore defaults does not reset the Custom Secure Boot keys See question and answer 7 for information about resetting the keys a Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen b Select Main and then select Restore defaults c Follow the on screen instructions d Select Main select Save Changes and Exit and then follow the on screen instructions 2 Whatis a UEFI BIOS and how is it different from a legacy BIOS The Unified Extensible Firmware Interface UEFI BIOS is an industry standard software interface between the platform firmware and an operating system OS It is a replacement for the older BIOS architecture but supports much of the legacy BIOS functionality Like the legacy BIOS the UEFI BIOS provides an interface to display the system information and configuration settings and to change the configuration of your computer before an OS is loaded BIOS provides a secure run tim
118. you are already in Windows or by using Computer Setup Using Computer Setup 73 1 Start Computer Setup 2 Use a pointing device or the arrow keys to select Main gt System Information 3 To exit Computer Setup without saving your changes click the Exit icon in the lower right corner of the screen and then follow the on screen instructions Use the tab key and the arrow keys to select Main Ignore Changes and Exit and then press enter Downloading a BIOS update A CAUTION Toreduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power on the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Sleep Do not insert remove connect or disconnect any device cable or cord 1 Access Help and Support by selecting Start gt Help and Support 2 Select Updates and tune ups and then select Check for HP updates now 3 At the download area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer Make a note of the date
119. ystem 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 32 5 Disconnect the battery cable Remove the WLAN module 1 Disconnect the WLAN antenna cables 1 from the terminals on the WLAN module Component replacement procedures 43 A NOTE The WLAN antenna cable labeled 1 connects to the WLAN module Main terminal labeled 1 The WLAN antenna cable labeled 2 connects to the WLAN module Aux terminal labeled 2 If the computer is equipped with an 802 11a b g n WLAN module the yellow WLAN antenna cable connects to the middle terminal on the WLAN module 2 Remove the Phillips PM2 0x1 8 screw 2 that secures the WLAN module to the system board The WLAN module tilts up 3 Remove the WLAN module 3 by pulling the module away from the slot at an angle A NOTE WLAN modules are designed with a notch to prevent incorrect insertion A NOTE Ifthe WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module 44 Chapter5 Removal and replacement procedures for Authorized Service Provider parts Display assembly This section describes removing components that require y
120. ystem DVD Installs the operating system without additional drivers or applications Driver Recovery DVD Installs specific drivers and applications only in the same way that the HP Software Setup utility installs drivers and applications Creating recovery media A NOTE The Windows 7 operating system DVD can be created only once Thereafter the option to create that media will not be available after you create a Windows DVD To create the Windows DVD 1 2 3 4 Select Start gt All Programs gt Productivity and Tools gt HP Recovery Disc Creator Select Windows disk From the drop down menu select the drive for burning the recovery media Click the Create button to start the burning process After the Windows 7 operating system DVD has been created create the Driver Recovery DVD T 2 3 4 Select Start All Programs Productivity and Tools HP Recovery Disc Creator Select Driver disk From the drop down menu select the drive for burning the recovery media Click the Create button to start the burning process Backing up your information You should create system repair media and your initial backup immediately after initial system setup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup You should also create Windows system repair media select models only which can be used to start up boot the comput

HP 804214-BG1 notebook spare part

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