ClearOne 460-159-001
Contents
1. Start All Programs ClearOne Communications CHAT ClearOne CHAT gt Note To ensure optimal sound quality the CHAT 50 MUST be tuned properly prior to use or after the device has been moved The CHAT 50 s audio settings must also be customized for the specific application it is to be used with and for the specific device it is to be connected to CONNECTING THE CHAT 50 TO A PC 1 Using the included USB cable connect the CHAT 50 to your PC or laptop The status LED on the front of the CHAT 50 turns blue then red then blue again to indicate that Windows recognizes the CHAT 50 The Windows New Hardware Found dialog appears and Windows installs the USB 2 0 device drivers for CHAT on your system 2 Follow the on screen instructions When the installation is complete click the Close button gt Note The CHAT 50 derives its audio settings from the Windows sound settings if it is attached to a PC or through the 3rd party appplication s settings Skype Yahoo etc Refer to the tuning procedures in the Optimizing Sound Quality section in this manual or consult the specific 3rd party application s tuning adjustments Chapter 2 Getting Started CONNECTING THE CHAT 50 TO EXTERNAL DEVICES Connecting to a Telephone 1 Using the included power supply CHAT USB Plus International and Global Traveller models only connect the CHAT 50 to a power outlet as shown below 2 Connect the CHAT 50 to the Telephone using the appropriate2. gt Note If your CHAT 50 is connected to a PC any changes you make to volume by pressing the CHAT 50 buttons also change the volume settings in Windows VOLUME UP VOLUME DOWN MUTE MUTE STATUS INDICATOR 4 Technical Support 800 283 5936 INSTALLING THE CHAT SOFTWARE FOR WINDOWS gt Note The install procedure is the same for all versions of Windows XP Windows Vista and Windows 7 operating systems The CHAT 50 can be used right out of the box and there s no software to download or install if it is to be used only with a PG The following procedure can be used to download and install the CHAT software for the CHAT 50 if it is to be used with other devices or if the CHAT 50 firmware requires updates 1 Download the CHAT software by accessing the following http www clearone com support downloads php content main 2 Select your device from the BY PRODUCT window and click SEARCH and the screen will display only those downloads available for your specific device 3 Select the latest version of the CHAT software and the system will display a confirmation window for the software to be downloaded to your computer Unzip the downloaded folder and run Setup exe to begin the installation process Follow the on screen prompts to complete the software installation When the CHAT software installation is complete start the CHAT software by double clicking the ClearOne CHAT that is now on your Windows desktop or by clicking
3. 50 video conferencing cable 830 159 001 830 159 002 3 5mm RCA 6 foot 830 159 003 Chat 50 video n Chat 50 MP3 Chat 50 video conferencing cable 3 5mm 3 5mm 830 159 004 Chat 50 Avaya telephone audio cable 3 5mm to RJ 9 830 159 009 Chat 50 universal power supply clips not included 551 159 001 Chat 50 travel case fits Chat 50 power supply cables 460 159 001 player audio cable 3 5mm 3 5mm 3 foot 830 159 005 Chat 50 Cisco telephone audio cable 3 5mm to RJ 9 w headset privacy switch 830 159 007 Chat 50 international power supply clips US EU UK AUS 551 153 500 01G e 7i S E conferencing cable 3 5mm to headphone microphone jack 830 159 006 Chat 50 Inter Tel telephone audio cable 3 5mm to RJ 9 830 159 008 Chat 50 travel case fits Chat 50 cables 460 159 003 Chapter 1 Introduction CHAPTER 2 GETTING STARTED CHAT 50 CONTROLS Power LED Indicator The LED status indicator lights blue when the CHAT 50 is connected to a PC or Mac via USB or when the CHAT 50 is plugged into AC power The LED status indicator changes to red when mute is on Volume and Mute Buttons Use the Volume Up Down buttons to adjust the volume level of the CHAT 50 Use the Mute button to mute the CHAT 50 s microphone until the button is pressed again If you are using the CHAT 50 with a PC you can also use the CHAT application or the volume controls in Windows to make these adjustments
4. POOR SOUND QUALITY If you experience poor sound quality check the following list for solutions to common Issues e Ensure the CHAT 50 is connected to your computer start the CHAT application then verify test and adjust the audio settings as needed to obtain good sound quality Or select an appropriate ClearOne pre programmed device and click Apply to apply the settings to the CHAT 50 If the issue remains unresolved the 3rd Party device or application may be responsible for the poor sound quality Refer to the device or application documentation or contact the manufacturer s technical support for assistance e Verify that all cables are properly and securely connected Refer to the appropriate connection diagrams in Chapter 2 Getting Started of this manual for more information e If your CHAT 50 is connected to a USB hub the USB hub must be connected to an external power source e lf you have another USB device such as a digital camera connected to your computer on the same USB bus as your CHAT 50 Windows may generate the error message USB Controller Bandwidth Exceeded In this case you must move the other USB device to a separate USB bus The CHAT 50 is a high performance USB device that requires sufficient bandwidth to function properly e Some USB cameras that use audio drivers are automatically assigned by Windows as the default audio playback device even though the camera doesn t have a speaker In this case disconnect
5. circuit different from that to which the receiver is connected e Consult the dealer or an experienced Radio TV technician for help FCC PART 15 19 A 3 COMPLIANCE This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesirable operation WARRANTY ClearOne Communications Inc the Manufacturer warrants that this product is free of defects in both materials and workmanship For complete warranty information including length coverage and limitations visit ClearOne on the Web www ClearOne com ClearOne Communications Inc Edgewater Corporate Park South Tower 5225 Wiley Post Way Suite 500 salt Lake City Utah 84116 U S A 22 Technical Support 800 283 5936
6. from its USB cable and reattach 1 firmware ary To assure d SOUNDS GOOD TO ME The firmware is now restored and your CHAT 50 is ready to use In rare cases Generic mode is unable to restore the firmware If this occurs the CHAT 50 automatically re boots in protected DFU mode and attempts to restore the firmware Follow the instructions that appear on screen or contact ClearOne Technical Support for assistance 20 Technical Support 800 283 5936 SPECIFICATIONS System Requirements Windows XP Windows Vista Windows 7 Connections USB Version 2 0 Compatible Type Mini B Female 3 5 mm Line I O Mini Plug Frequency Response 20 Hz 20 kHz 1 dB Maximum Input Output Levels 0 dBu Ring Line Input Input Impedance 10 kQ Tip Line Output Output Impedance 50 O Sleeve Ground Controls Volume Up Volume Down Microphone Mute Audio Speaker Bandwidth 220 Hz 14 kHz Max Output Level 80 dB SPL 1 foot 0 30 meter Microphone Bandwidth 50 Hz 7 75 kHz Processing Full Duplex Acoustic Echo Cancellation AEC Noise Cancellation NC Line Echo Cancellation LEC Selectable Automatic Level Control ALC Power USB 5 VDC 500 mA Maximum External 100 240 VAC Input 7 VDC 500 mA Output Tip Power Ring Ground Environmental Operating Temperature 41 104 F 5 40 C Mechanical Dimensions W x D x H 3 8 x 4 1 x 1 8 9 7 cm x 10 4 cm x 4 6 cm Weight 0 55
7. you to dangerous voltages and other risks Incorrect reassembly can cause electric shock during subsequent use Disassembly voids the warranty Unplug the product from the outlet and contact a qualified service technician under the following conditions a When the power supply cord or plug is damaged or frayed b If liquid has been spilled into the product c Ifthe product does not operate normally by following the operating instructions d Ifthe product has been dropped or damaged e Ifthe product exhibits a distinct change in performance Avoid telephones during an electrical storm There is a risk of electric shock from lightning Do not use this product to report a gas leak in the vicinity of the leak Do not use this product near intensive care medical equipment or by persons with pacemakers This product can interfere with electrical equipment such as answering machines TV sets radios computers and microwave ovens Do not place the product in close proximity to any of these devices CAUTION RISK OF ELECTRIC SHOCK DO NOT OPEN AVIS RISQUE DE CHOC THE LIGHTNING ELECTRIQUE NE PAS OUVRIR THE EXCLAMATION WARNING TO FLASHAND ARROW CAUTION TO REDUCE THE POINT WITHIN THE PREVENT FIRE OR eel ha RISK OF ELECTRIC SHOCK N ELECTRICAL SHOCK WARNING SIGN EE WE VER ALERTING YOU OF HAZARD DO NOT ALERTNGYOUOF SERVICEABLE PARTS INSIDE MPORTANT DANGEROUS REFER SERVICING TO INSTRUCTIONS EXPOSE THIS VOLTAGE INSIDE QUALIFIED
8. 50 using the connection diagrams found in Chapter 2 of this manual Adjust the speaker and volume settings on the external device or in the application to 50 half volume Click the Advanced button to display the pre defined audio settings for the device you selected in step 2 Use the USB Audio section of the screen to tune applications use the Line Audio section to tune external hardware devices connected to the CHAT 50 s 3 5mm port gt Note Inthe Advanced screen adjusting Microphone Level under USB Audio changes the CHAT 50 microphone volume for USB applications while adjusting the Output Level under Line Audio changes the microphone volume being sent to the device connected to the CHAT 50 s line audio Jack Likewise adjusting Speaker Level under USB Audio changes the CHAT 50 speaker volume while adjusting the Input Level under Line Audio changes the speaker volume being received from the connected device 6 Placea call using the device or application Land lines provide the best audio for tuning purposes Ask the person on the other end of the call to count from 1 to 10 in a normal voice While the person is counting click and move the Input slider in the CHAT application until the caller s voice can be clearly heard Repeat as needed to find the optimal speaker volume for the device 8 While the caller is still on the phone count from 1 to 10 in a normal voice Ask the caller if they can hear you clearly Click and move the Outp
9. CHAPTER 1 INTRODUCTION PRODUCT OVERVIEW Thank you for purchasing the ClearOne CHAT 50 Personal Speakerphone The CHAT 50 is a portable audio peripheral that connects to a wide variety of devices for hands free communications and audio playback You can use the CHAT 50 with a variety of devices and applications including e Internet telephony applications such as Skype e Enterprise telephones such as Avaya Cisco and others e VoIP softphones such as Avaya Cisco and others e Cell phones such as Nokia Samsung and others e MP3 players such as iPod and others e Web conferencing applications such as IBM Lotus Sametime Microsoft NetMeeting and others e Instant messaging applications such as AIM MSN and others e Desktop video conferencing hardware such as Polycom Sony and others e Audio playback software such as iTunes RealPlayer and others e VoIP applications such as TeamSpeak Ventrilo Roger Wilco and others Service and Support If you need assistance setting up or operating your CHAT 50 Personal Speakerphone please contact us We welcome your comments so we can continue to improve our products and better meet your needs Technical Support Telephone 1 800 283 5936 USA 1 801 974 3760 Fax 1 801 977 0087 E mail tech support clearone com Web site www clearone com Sales and Customer Service Telephone 1 800 945 7730 USA or 1 801 975 7200 Fax 1 800 933 5107 USA or 1 801 977 0087 E mail sales clear
10. ClearOne CHAT 50 Personal Speakerphone USER S MANUAL 1 800 283 5936 1 801 974 3760 1 801 974 3669 tech support clearone com www clearone com CHAT 50 USER S MANUAL CLEARONE PART NO 800 159 001 October 2010 REV 2 2 2010 ClearOne Communications Inc All rights reserved No part of this document may be reproduced in any form or by any means without written permission from ClearOne Communications ClearOne reserves specific privileges Information in this document is subject to change without notice U S PATENTS D545 295 D545 805 D545 806 D545 807 D545 808 OTHER PATENTS PENDING TABLE OF CONTENTS CHAPTER 1 INTRODUCTION PRODUCT Re AT EE 1 service and SUDDOFT E 1 Ueleg TE 1 Sales and Customer Service sssssssee e 1 Product RetUrnS E 1 PACKAGE GON LEN L Sr triam t a eet itis pini tests 3 REPLACEMENT PARTS amp ACCESSORIES totos 9 CHAPTER 2 GETTING STARTED CHAT 50 CONTROLS E 4 POWER LED INDICATOR EE 4 VOLUME AND MUTE Eug te 4 INSTALLING THE CHAT SOFTWARE FOR WINDOWS 5 CONNECTING IHE CHAT 50 TO A PG iiie etr theres 5 CONNECTING THE CHAT 50 TO EXTERNAL DEVICES 6 CONNECTING TO A TELEPHONE ceeeen meme 6 CONNECTING TO A DESKTOP VIDEO CONFERENCING DEVICE 6 CONNECTING THE CHAT 50 To A CELL PHONE ke 7 CONNECTING THE CHAT 50 To AN MPS ban 7 CHAPTER 3 CONFIGURING THE CHAT 50 CONFIGURING YOUR CHAT D E 8 DEVICE E 9 CHAP
11. ME e Hm My Devices Output Level XUN Di Update Firmware USB J Analog Mix Line Echo Cancellation ClearOne e USB Audio Controls CHAT 50 audio settings when it is connected via USB to your computer Use the mute buttons to mute the microphone or speaker on the CHAT 50 Use the sliders to adjust the microphone level and speaker level Soeaker and microphone level adjustments made in the CHAT software will automatically change the speaker and microphone volume levels in Windows e Line Audio Controls line in and line out audio levels when the CHAT 50 is connected to devices through its 3 5mm jack These controls are grayed out unavailable when there are no devices connected to the 3 5mm jack Use the input slider to adjust the level of the incoming audio to the speaker use the output slider to adjust the level of the outgoing audio to the far end e Speaker Controls speaker settings when the CHAT 50 is connected to devices through its 3 5mm port Normal USB audio and line in audio from the 3 5mm jack are mixed through the CHAT 50 speaker Video Mode Routes audio from the far end of the conference call to the connected video conferencing device or application instead of the CHAT 50 speaker USB audio is routed through the CHAT 50 speaker Ensure that the CHAT 50 is properly connected using the appropriate accessory adapter cable sold separately See con nection diagrams earlier in this manual External Speakers Routes both U
12. SB and line in audio sources to external speaker s connected to the CHAT 50 s 3 5mm jack In this mode the CHAT 50 functions as a microphone only This is useful for video conferencing to ensure the audio and video originate from the same point in the room e Line Echo Cancellation Enables line echo cancellation which eliminates echo when the CHAT 50 is connected to a telephone Telephones route audio from the mouthpiece to the earpiece so that you can hear yourself talk which causes feedback when using a speaker phone WARNING Enabling line echo cancellation while not connected to a telephone may cause audio problems so only use this option while connected to a telephone Any settings changes that made on this screen are instantaneously applied to the CHAT 50 In addition the option to click on the Save to Database is available to capture the current settings and save them as a custom device as described in the next section Chapter 4 Using the CHAT Application 15 Advanced Settings Database The Database screen allows you to view devices create devices and edit devices in the Device Database The database includes pre defined devices with optimal audio settings pre programmed by ClearOne identified by the ClearOne icon next to the devices Custom devices that have been created using this screen or the My Devices screen are identified by the Custom Device icon f next to the device Chat 50 Personal Speakerphone D
13. SERVICE ACCOMPANYING PRODUCT TO RAIN THEPRODUCT PERSONNEL THE PRODUCT OR MOISTURE SEE MARKING ON BOTTOM BACK OF PRODUCT Save these instructions Technical Support 800 283 5936 PACKAGE CONTENTS The illustration below shows the parts that ship in the box with each model of the CHAT 50 Contact your dealer for replacement parts and accessories O 0 4 7 DOK A Q0 S79 gt Note ClearOne is not responsible for product damage incurred during shipment You must make claims directly with the carrier Inspect your shipment carefully for obvious signs of damage If the shipment appears damaged retain the original boxes and packing material for inspection by the carrier Contact your carrier immediately Chat 50 USB 910 159 001 Chat 50 USB Plus 910 159 002 Chat 50 USB Plus International 910 159 002 01 Chat 50 Global Traveler 910 159 003 To ensure safety and regulatory compliance only use the power supply provided with your CHAT 50 Approved power supplies include Glob Tek Model GT 41052 1507 and Phihong Model PSAO5R 070 If your power supply is lost or damaged contact ClearOne Technical Support for an approved replacement REPLACEMENT PARTS amp ACCESSORIES The illustration below shows all parts and accessories available for the CHAT 50 Contact your dealer for replacement parts or accessories Chat 50 USB mini USB cable 3 foot Chat 50 cell phone audio cable 3 5mm 2 5mm Chat
14. Start menu Lam d ClearOne Chat The main screen of the CHAT software will be displayed Click Device Setup button located along the left side of the window The Device Setup screen appears displaying the general types of devices you can configure for use with the CHAT 50 Device Setup Chat 50 Personal Speakerphone Select 1st Select 2nd Select ard Video Conferencing es emen a n aH Device Setup My Devices 8 Technical Support 800 283 5936 Device Setup Device Setup configures the CHAT 50 for use with specific devices to ensure optimal sound quality To configure a specific device for use with the CHAT 50 use the procedure shown below 1 Ihe first column displays the general types of devices that can be configured for use with the CHAT 50 Select a device in the Select 1st column The second column will automatically be populated with manufacturer options 2 Select a manufacturer from the list of options in the Select 2nd column The CHAT software populates the Select 3rd column based on your selection If your specific device is not listed select either the Other or the All option Chat 50 Device Setup Personal Speaker Phone A i e a Select a device type Select a manufacturer Select a model Cell Phone Instant Messaging Internet Telephone MP3 Player Telephone Videa Conferencing Device Setup VoIP Softphone Web Conferencing My Devices Update Firmware SOUNDS GOOD TO ME Clea
15. T USB Plus International and Global Traveller models only connect the CHAT 50 to a power outlet 2 Connect the CHAT 50 to the Video Conferencing device using the appropriate cable Contact the ClearOne Technical or Sales Department to order the cables and any other accessories Custom cable not included Chapter 2 Getting Started 7 CHAPTER 3 CONFIGURING THE CHAT 50 CONFIGURING YOUR CHAT 50 This section describes how you configure your CHAT 50 for the specific devices you are connecting to The CHAT software contains a database of pre configured device settings that allows you to instantly select and apply optimal settings for supported devices gt Note From time to time ClearOne adds additional devices to the database To update your CHAT software to include all currently supported devices see the Update Firmware amp Database section later in this chapter If the specific device you are using with the CHAT 50 is not listed in the database you can create a custom device by following the instructions described later in this chapter To configure the CHAT 50 for your devices perform the following steps 1 Using the included USB cable connect the CHAT 50 to your PC or laptop The blue LED indicators on the CHAT 50 illuminate indicating that the CHAT 50 is powered and ready for use 2 Start the CHAT software by double clicking the ClearOne CHAT icon on your desktop or by launching the application from your PC s
16. TER 4 USING THE CHAT APPLICATION OPTIMIZING SOUND QUALITY M E 10 USING THE CHAT APPLICATION nooner 10 USING THE APPLICATION WITH PRE DEFINED DEVICE SETTINGS 10 USING A THIRD PARTY APPLICATION kk kk 10 REMOVING DEVICES FROM MY DEMICES ee 11 APPLYING AUDIO SETTINGS TO THE CHAT 50 11 UPDATE FIRMWAR Hmmm 11 CHECK FOR FIRMWARE UPDATES emen 12 MANUAL PDATES eee mre nnn nns 13 eje B SNR PERRO ERRORES 14 ADVANCED SETTINGS iie rrr rh strata loser nn ves 14 ADVANCED SETTINGS AUDIO SETTINGS eee 15 ADVANCED SETTINGS DATABASE kk memes 16 View DEVICE AUDIO SETTINGS eene 16 CREATE A NEW DEVICE kk Hmmm Tq EDITING CUSTOM DEVICES memes 17 DELETING CUSTOM DEVICES emm 18 ADVANCED SETTINGS LO 18 SAVING THE Loo 18 PRINTING A LoG een nnne is 18 LEapwGmHuEloe kaka keka 18 CHAPTER 5 MAINTENANCE CARING FOR YOUR CHAT D EE 19 TROUBLESHOOTING POOR SOUND QUALITY 19 INTERRUPTED FIRMWARE UPDATE RECOVERY 20 CHAPTER 6 APPENDIX SPECIFICATIONS E 21 SYSTEM REQUIREMENTS emere rennen iin 21 ENEE EE EE 21 CONTROLS RTT ENDE 21 P uvis PETERET CREER 21 PROGESSING EE EE 21 PONER MERE 21 NIONEAN eene eene eren kak nnne kaka kk aka 21 Klee 21 CON INCE EE EE 21 MODEL NUMBERS ss ak kk kaka eene nnns 21 EUROPEAN COMPLIANGE 5 ira pix i b EX CD ek ee inia 22 FCC PART 15 ICES 003 COMDUIANCE eene 22 FCC PART 15 19 A 3 COMPLIANCE n 22 WARRANTY EE 22
17. all USB devices including your CHAT 50 reconnect the CHAT 50 to the USB bus first then reconnect the other USB devices This allows Windows to properly select the CHAT 50 as the default audio playback device If you are unable to resolve the problem please refer the support pages on our website or contact ClearOne Technical support PHONE 1 800 283 5936 USA or 1 801 974 3760 FAX 1 800 974 3669 USA or 1 801 977 0087 EMAIL tech support clearone com ON THE WEB www clearone com Chapter 5 Maintenance 19 INTERRUPTED FIRMWARE UPDATE RECOVERY If a firmware update is interrupted by loss of power to the CHAT 50 the USB cable being disconnected or an unexpected programming error the CHAT 50 may not function properly To restore firmware boot the CHAT 50 in Generic mode using the instructions shown below 1 2 di 4 Disconnect the USB cable from the CHAT 50 Hold down the MUTE button while re connecting the USB cable The Update Firmware Recovery screen appears Click the Update Firmware button and follow instructions that appear on screen During the update the messages Initializing and Recovering appear above the progress bar When the firmware file is recovered the Update Firmware utility automatically runs see the Update Firmware section for details Generic Mode ClearOne Y our device has booted to an unknown state There are two methods that may resolve the situation 1 Reboot You can unplug your device
18. cable Contact the ClearOne Technical or Sales Department to order the cables and any other accessories DO NOT plug the cable into the telephone s line jack handset jack or a telephone different from that listed on the bottom of the Phone Breakout Box as damage to the telephone and or CHAT 50 might occur Custom cable not included Connecting to a Desktop Video Conferencing Device In addition to using the CHAT 50 with PC based webcams and video conferencing applications via USB you can also use it with stand alone video conferencing devices 1 Using the supplied power supply USB Plus only connect the CHAT 50 to a power outlet 2 Connect the CHAT 50 to the Video Conferencing device using the appropriate cable ClearOne makes two cables for desktop video conferencing with CHAT 3 5mm plug to dual RCA plug and 3 5mm plug to 3 5mm plug Contact the ClearOne Technical or Sales Department to order the cables and any other accessories Custom cable not included 6 Technical Support 800 283 5936 Connecting the CHAT 50 to a Cell Phone 1 Using the included power supply CHAT USB Plus International and Global Traveller models only connect the CHAT 50 to a power outlet 2 Connect the CHAT 50 to the Cell Phone using the appropriate cable Contact the ClearOne Technical or Sales Department to order the cables and any other accessories Connecting the CHAT 50 to an MP3 Player 1 Using the included power supply CHA
19. cedure shown below 1 Click the Select File button An Open dialog appears DR ER ER Cipere nore oclate Firrmare Chat 50 Personal Speaker Phone Firmware Version 10 Unit Name Chat 50 Firmware file C Program Files ClearOne Chat Firmware Chat60_v11 dfp Selected firmware version 11 Update Firmware Help Check for updates finished ees EEN Click Update to load new firmware in device From the List of file tyoes drop down menu select either the Firmware or Database package to download A list of the appropriate CHAT files available on the system appears in the left hand scroll list Select the file to upload and press the OK button or Cancel to cancel the update and return to the previous screen If the update file was downloaded directly off the ClearOne Website use the Folder list in the center right side of this window to navigate to the appropriate folder where the downloaded file was saved Once the file has been located and highlighted click the Update button to load the selected firmware file A warning dialog appears Click Yes to load the selected firmware file or No to cancel A series of messages appears under the progress bar indicating the update is in progress N WARNING Do not unplug the CHAT 50 while the manual update is in progress When the update is complete a message will appear below the progress bar stating that the update has been successful with the appropriate revision level information
20. d new firmware in device SOUNDS GOOD TO ME gt Note The computer your CHAT 50 is connected to must be connected to the internet in order to use the Check for updates option Chapter 4 Using the CHAT Application 11 Check for Firmware Updates Perform the following steps to automatically update your firmware and device database 1 Click the Check for updates button to check the web for available updates 2 The following series of messages appears below the progress bar e Locating website e Website found e Click Update to load new firmware into device Appears only if a new firmware file is available e Click Update to load new database information Appears only if a new device database file is available gt Note If no new firmware or device database updates are available then the following messages appear below the progress bar e Your device contains the most recent firmware e Your database contains the most recent updates This indicates that your firmware and database are current No updates are required Click the Update button to install available updates The Update dialog box appears Click Update Firmware to update firmware only Click Update Database to update the device database only Click Cancel to cancel the update procedure and return to the Update Firmware screen The Chat software has detected both a firmware and a database update Click one of the buttons to upgrade the firmware
21. evice Setup My Devices Update Firmware Advanced SOUNDS GOOD TO ME View Device Audio Settings Audio Settings Cell Phone Cell Phone Cell Phone Cell Phone Cell Phone Cell Phone Cell Phone Cell Phone Cell Phone Cell Phone Cell Phone Audiovox Compaq Ericsson Sony LG LG LG LG LG Motorola Motorola Motorola Advanced Settings Database Ipaq All Other VX3300 Vx6000 vVXB100 vX83n00 Other Timeport 280 w180 To view settings for a device select the device s row in the Database screen and click View The View Database Record dialog appears To view the current settings on the CHAT 50 click Upload from CHAT Use the sliders radio buttons and check boxes to change the audio settings if needed then click Ok to save the changes View Database Record Device Type 16 Technical Support 800 283 5936 Manufacturer Model Zilane n Create A New Device To create a new device with custom audio settings use the following procedure Add Settings to Database Device Type Manufacturer Model Microphone Level T E pea ker Level Input Level Output Level m L USE J Analog Mix Normal Ri i Line Echo Cancellation L Video Mode Extemal Speakers Include in My Devices 1 Click the New button The Add Settings to Database dialog appears 2 Adjust the audio settings as needed or click Upload from CHAT to upload and display the CHAT 50 s current audio sett
22. f the application does not have a tuning wizard or audio settings use the CHAT application to tune audio settings for optimal sound quality as explained in the next section 10 Technical Support 800 283 5936 REMOVING DEVICES FROM MY DEVICES To remove a device from the My Devices list select the device you wish to remove and then click the Remove from My Devices button then click Yes in the Delete Confirm dialog that appears Instant Messaging nnemart ee irene APPLYING AUDIO SETTINGS TO THE CHAT 50 select the device you wish to use with the CHAT 50 then click the Apply to CHAT button to apply the custom audio settings UPDATE FIRMWARE Clicking the Update Firmware button displays the update firmware screen The Update Firmware screen displays the current firmware version unit name and checks ClearOne s website for available firmware and device database updates Using Update Firmware you can automatically update the CHAT 50 with the most recent firmware and device database or you can use the Select File button to manually load an existing firmware file i lrelate Firrmsare Chat 50 Jpdate Firrriezare ka Firmware Version 10 Personal Speaker Phone Unit Name Chat 50 Firmware file C Program Files ClearOne Chat Firmware Chat6 0_v11 dfp Selected firmware version 11 My Devices Device Setup Update Firmware Help Check for updates finished Advanced Se SSS eee NEES Click Update to loa
23. if applicable gt Note If firmware programming was interrupted such as by a power loss or an accidental cable dis connection the CHAT 50 might become unstable In this case refer to Interrupted Firmware Up date Recovery in Chapter 5 of this manual Chapter 4 Using the CHAT Application 13 HELP The Help button provides the following options e Click Help to activate the online help file p Help Help ENT ClearOne Homepage Advanced Registration e Click About to get information about your CHAT 50 e Click ClearOne Homepage to visit the ClearOne Web site using your default Web browser e Click Registration to register your CHAT 50 with ClearOne using your default Web browser ADVANCED SETTINGS Click the Advanced button to display the Advanced Settings screen The Advanced screen displays the current audio settings for your CHAT 50 From the Advanced screen you can adjust audio settings for your CHAT 50 view and edit the CHAT 50 database and view the CHAT 50 log file Advanced Settings Extemal Speaker 14 Technical Support 800 283 5936 Advanced Settings Audio Settings The Audio Settings screen displays the current audio settings and allows you to change them You can also create custom audio settings for a particular device see the Advanced Screen Database section for more information Available audio settings include Microphone Level Speaker Level Device Setup EH E1 Input Level
24. ings 3 Use the Select 1st and Select 2nd lists to select a device type and manufacturer for the device select either the Other or the All option if no appropriate setting is available Enter a custom name for your device in the Select 3rd entry field 4 The Include in My Devices checkbox is selected by default to include this device in My Devices When finished click Ok The device is now available in the My Devices and Device Setup screens Editing Custom Devices To edit custom devices select the device in the Advanced Settings Database screen then click the Edit button that appears instead the View button that is shown for pre configured ClearOne devices The Edit Database Record appears see above Change the device name and or settings as needed then click Ok Adjust the audio settings as you wish or click Upload from CHAT to upload the CHAT 50 s current audio settings When you are finished editing the record click Ok If you wish to cancel your edits click Cancel Chapter 4 Using the CHAT Application 17 Deleting Custom Devices To delete custom devices from the database simply click the Delete button after selecting the device you wish to delete You can only delete custom devices you cannot delete pre programmed devices devices with the ClearOne icon a next to them Advanced Settings LOG The CHAT application keeps a log of device events firmware upgrades and software upgrades in a text file You can view
25. lbs 0 25 kg Compliance RoHS REACH FCC Class B Part 15 ICES 003 CE Listed UL Listed Model Numbers 910 159 001 CHAT 50 USB 910 159 002 CHAT 50 USB Plus 910 159 002 01 CHAT 50 USB Plus International 910 159 003 CHAT 50 Global Traveler Chapter 6 Appendix CHAPTER 6 APPENDIX 21 EUROPEAN COMPLIANCE see the ClearOne Website for specific and most up to date European Compliance Conformity related information at www ClearOne com resources EuroDOC php FCC PART 15 ICES 003 COMPLIANCE This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules and Industry Canada ICES 003 These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation H this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Heorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a
26. one com Product Returns All product returns require a return material authorization RMA number Contact ClearOne Technical Support before returning your product Make sure you return all the items and packing materials that originally shipped with your product Chapter 1 Introduction 1 2 IMPORTANT SAFETY INFORMATION Read the safety instructions before using this product This personal speaker phone is not designed for making emergency telephone calls when the power fails You must make alternative arrangements for telephone access to emergency services Read and understand all instructions Follow all warnings marked on the product Unplug the product from the outlet before cleaning Do not use liquid cleaners or aerosol cleaners Use only a damp cloth for cleaning Do not use this product in or near water for example near a bathtub kitchen sink or swimming pool Place this product on a flat level dry surface for ongoing operation Never place product near heat radiators or registers Allow adequate ventilation for heat dissipation This product should only be operated using a power source specified on the product label If you are not sure about the power source at your location consult your dealer or local power company Do not overload wall outlets and extension cords this can cause fires or electric shock Never spill liquid on or into the product Do not disassemble this product Opening or removing covers can expose
27. or the database If you choose to update the device database a warning dialog appears Click Yes to proceed with the firmware or device database update A second warning dialog appears Click Yes to proceed 9 This will update the Chat software settings database lt Are you sure you want to continue 8 A series of messages appears below the progress bar indicating that the updates are in progress gt Note Windows Vista will prompt you to unplug and then reconnect the CHAT 50 to complete the firmware update 9 When the update is complete a message appears below the progress bar depending on the upgrade e Update Successful The firmware for CHAT has been changed to new revision level gt where new revision level is the new firmware revision number e Update Successful The database has been updated to new revision level where new revision level is the new database version number The most recent firmware and device database updates are now loaded 12 Technical Support 800 283 5936 Manual Updates gt Note This procedure is for advanced users technical support purposes and corporate environments where IT security policies may prohibit automatic updates Loading an incorrect firmware file can cause unpredictable results In most cases you should use the automatic update procedure by clicking the Check for updates button To manually change the firmware version loaded in the CHAT 50 use the pro
28. rOne 3 Select a model in the Select 3rd column If your specific device or application is not listed select either the Other or the All option After making your selection the Add to My Devices and Apply to CHAT buttons appear at the bottom of the Device Setup screen 4 When you are satisfied with your selections in all three columns click Add to My Devices his saves the audio set tings for the device you just created to the device database and allows you to instantly select them and apply them to the device in the future 5 Click the Apply to CHAT button to apply these audio settings to the CHAT 50 If the device manufacturer or model is not available select either the Other or the All option in the N appropriate column Doing so provides a basic audio configuration for the device and allows you to change it as needed to achieve optimal sound quality gt Note To ensure optimal sound quality you need to customize the CHAT 50 s audio settings for every application and device you will use Refer to the tuning procedures provided in the Optimizing Sound Quality section in Chapter 4 6 Ifyou will be using your CHAT 50 with external devices such as a cell phone MP3 player or desktop video confer encing device connect it using the connection diagrams on appropriate pages in Chapter 2 optional gt Note When connecting to an analog device you can leave the CHAT 50 connected to your PC The CHAT 50 will continue to recei
29. save and print the log as needed To view the log select the Advanced button then click the Log tab The log is displayed in the center pane i Chat 50 Advanced Settings Personal Speaker Phone audio Settings E H 09 39 04 244 Software Version 0 9 8 275 Resource Version 0 9 8 6 DLL Version 1 0 0 20 Device Found 1 1 USB VID_146E amp PID_00048M DFU library 1 0 0 20 09 39 04 447 Firmware Version 10 Device Setup My Devices Update Firmware Advanced SOUNDS GOOD TO ME ClearOne Saving the Log To save the log to a text file click the Save button A standard Windows save dialog appears Name the file and choose a directory to save the file in The default directory is the CHAT 50 Log which is located in the same directory as the CHAT software Printing a Log File Open the log file by double clicking on it s icon then use the text editor application in Windows or OS X to print the file Clearing the Log Click Clear to clear the events listed in the log This action cannot be undone 18 Technical Support 800 283 5936 CHAPTER 5 MAINTENANCE CARING FOR YOUR CHAT 50 e Follow all warnings and instructions marked on your CHAT 50 e Unplug the USB 2 0 cable from the CHAT 50 before cleaning e Unplug the power supply from the wall outlet before cleaning e Do not use liquid or aerosol cleaners Use a damp cloth moistened with water to clean the outside of your CHAT 50 and power supply TROUBLESHOOTING
30. ut slider until the caller can hear you clearly Repeat the test count as needed to find the optimal microphone volume for the device 9 Click Save to Database to capture the optimized settings The Add Settings to Database dialog appears Enter appropriate name in the Model field then click the Save to Database button 10 The optimal audio settings for the device or application are now ready for use Repeat steps 1 through 9 for any additional devices and applications To switch between audio settings for different devices and applications click the My Devices button select the desired device or application then click the Apply to CHAT button The audio settings are instantly applied for the chosen device or application Using the Application With Pre Defined Device Settings The pre defined device settings available in the CHAT application will provide good sound quality for many of the most popular devices used with the CHAT 50 If you used the procedure in the previous section to configure the CHAT 50 s settings for one of these devices test the sound quality before performing any additional tuning If you are satisfied with the sound quality no further adjustments are necessary Using a Third Party Application If you are using the CHAT 50 with an application other than CHAT such as Cisco Communicator or Skype ClearOne recommends using the tuning wizard or audio configuration controls in that application to adjust audio settings I
31. ve power through the USB cable eliminating the need to use the CHAT 50 s external AC power adapter To ensure optimal sound quality you need to customize the CHAT 50 s audio settings for every application and device you will use Refer to the tuning procedures in the Optimizing Sound Quality section If you need assistance click the Help button in the CHAT application refer to Chapter 4 Using the CHAT Application or contact ClearOne technical support using the contacts provided on the inside cover of this manual Chapter 3 Configuring the CHAT 50 9 CHAPTER 4 USING THE CHAT APPLICATION OPTIMIZING SOUND QUALITY For optimal sound quality you must adjust the CHAT 50 s audio settings for each device and application you will be using as described in the procedures below gt Note The volume settings in the CHAT software are synchronized with the Windows volume settings Changing the volume using the CHAT software or the buttons on the CHAT 50 also changes the volume settings in Windows Conversely changing the volume settings in Windows also changes the settings in the CHAT software USING THE CHAT APPLICATION 1 If not already open start the CHAT application 2 For the CHAT software click the My Devices button and select the device you want to tune select the Other or All option if your device application is not listed then click the Apply to CHAT button 3 For external hardware devices connect the device to the CHAT
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