Funkwerk elmeg hybird 300
Contents
1. funkwerk enterprise communications IP PABX TTT ie e P based voice system for complex solutions e Highly flexible modular configuration e hybird 300 Wall system for up to 60 users e hybird 600 Rack system for up to 120 users Universal range of interfaces Solution orientated integrated start ups FCI individual user portal elmeg hybird 300 funkwerk funkwerk elmeg hybird 300 600 enterprise communications hybird 300 600 The elmeg hybird systems are the first fully migrated products that were developed based on a standard software SW platform This SW platform combines the core competences of both the elmeg PABX and the bintec router gateway products Hybird stands for the seamless migration of future IP technology with conventional technology and supports the appropriate standards internal and external SIP The elmeg hybird systems were developed as pure IP PABX with the possibility of using hybrid technologies via an extremely flexible module concept Investment security was of particular importance during the development i e resuing existing infrastructure and equipment such as telephones for example 2nd and 4th existing system telepones via a new SW release external applications etc Both systems do not have fixed TDM ports meaning therefore that the basic configuration is a pure IP system A number of interfaces are fixed to the motherboard External MoH with audio in out functionality2. The announcement can be accepted by lifting the handset A direct connection is then made Not Rel 1 The team call signalling can be done to internal team extensions or to external call numbers The allocation is done in the call assignments which can be controlled via the calendars Team extensions can log themselves in and out of the team This is possible for both individual as well as all teams if all extensions are logged out then a call is released to the default destination Description Door terminals can be switched on on internal FXS ports For each door terminal 8 internal extensions or 1 external call nr chemist s circuit are included in the call signalling each time it is rung Refer to call signalling in the day night service Door terminal authorisations call door terminal open door are done via the CoS The door terminal switching authorisation day night can be configured for each extension via CoS door intercom calls can be picked up The signalling time can be programmed for both internal and external use The monitoring can be switched on or off A timer limits the call duration Can be configured for each door terminal and doorbell The call signalling duration can be adjusted Funkwerk Enterprise Communications GmbH Suedwestpark 94 90449 Nuremberg Germany hybird Phone 49 0 911 9673 0 Fax 49 0 911 688 0725 11 03 2011 Subject to technical E Mail info funkwerk ec com www funkwerk ec com al
3. www funkwerk ec com funkwerk enterprise communications Description Compilation of records in FLASH with iinternal extension no external call number suppressed shortened not shortened date time call duration currency amount project number connector type exchange line no MSN DDI index can be configured for each extension storage of incoming calls either generally or only by entering a project number Available For assignment to projects or clients Incoming and or outgoing calls can be assigned either by entering a code that consists of a max 6 digit nummer in hold for enquiry or via the Keypad procedures Possible output of call records on V 24 printer Output of records in currencies standardised by a ratio of 1 1000 the factor and currency text can be configured Shortened numbers are indicated with character Printout via V 24 can be switched via PABX menu 2000 records are held in the memory The storage of shortened call numbers privacy is possible Description Integrated application parallel signalling of incoming calls to an internal terminal and an external call number e g mobile phone The assignment can be switched on or off via a code The parallel call is initiated by directly dialling the internal extension During the external connection hold for enquiry and call transfer to hybird extensions are both possible via DTMF code procedures Description TAPI is supported for TDM and IP syst
4. 2 x V 24 1 x for service 1 x for call data output USB in preparation 1 SD card slot 2 contacts later release 4 1 Ethernet interfaces and finally 1 reset key and 1 additional key to switch the module off In delivery status the hybird licenses for 10 terminals 20 for hybird 600 2 SIP channels and 5 SIP clients are included Connectors The elmeg hybird 300 offers 3 module slots for traditional TDM extension line modules for use with up to 60 extensions as a wall system the hybird 600 rack version supports up to 120 extensions and offers 6 module slots 4 different modules are available for these slots Modules 8FXS Module 16FXS with 8 16 analogue extensions Module 4S U 4U with 4 switchable and 4 fixed digital interfaces The 4 switchable interfaces can be operated in SO internal SO external Up0 modes and the 4 fixed interfaces are operated in the fixed Up0 mode On the other hand the Module 4S U 6FXS implements 4 variable digital interfaces combined with 6 analogue connectors All extension modules can be optionally equipped with RJ45 plugs or terminal blocks In order to ensure future security levels separate option module slots are available With respect to media transfer i e the connection from traditional technology to IP telephones or to SIP providers the elmeg hybird can be upgraded if required by a further 2 powerful DSP modules that provide parallel usable media transfers A further 2 special module slots are pro
5. Germany Phone 49 0 911 9673 0 Fax 49 0 911 688 0725 E Mail info funkwerk ec com www funkwerk ec com funkwerk enterprise communications Description Integrated solutions for up to 16 agents ffor small groups that need to communicate both frequently and in a dynamic manner The administration is done via a separate portal Flexible assignment of agents and lines dynamic customisation depending on call volume call assignment with idle periods for agents statistical information on agents and lines A post processing time function key can be set up for each agent on the system telephone When activated the agent shall not be assigned any further calls for a defined period of time Different status information is displayed e g lines and assigned agents number of agents logged on per line Agents in post processing active calls active connections calls on hold number of calls accepted today number of missed calls today Description In preparation Description Integrated functions This is operated from reception telephones via the system menu on the elmeg Hybird A check in out can be done from the reception telephone SysTel Here the room telephone authorisation is switched on and the charges are deleted following notification Output of charge meter in PABX menu output of charge records and total lines via printer PC on hybird V 24 connector Hotel specific text headers and trailers can be edi
6. are allocated to each team these can be switched on either manually or via calendars In the system it can be configured as to whether the call forwarding of individual team extensions is done for simultaneous or establishing team calls It can also be set up whether a call forwarding should be done externally in the VST via call deflection partial rerouting and should be cancelled if the entire team call is successful If an answering machine within the team accepts the call the call will remain in the call lists for all telephones Call signalling can be individually configured for each team simultaneous linear rotating constructing parallel after a period of time uniform call assignment according to average talk time The Busy on Busy function switches the entire team to busy provided that a pre determined number of team extensions are on the telephone at the time any further calls to the team are rejected Team calls can be accepted with MOH the team extensions are then called in parallel Once a team extension accepts the call the connection is made Transfer functions can be configured for each team busy options release options transfer to busy extensions automatic release immediately if busy if no reply The team announcement function makes it possible to make an announcement to the team extensions The team extensions hear the announcement at the same time a notification tone signifies the announcement
7. for important functions Keypad procedures in exchange Speeddial number Layer 2 on exchange connector Brokering Save message on SysTel Name display in the call and in the connection Name assignment for connectors terminals and teams Emergency functions with priority circuit blockade break for ISDN Emergency number storage emergency telephone alarm point to point 1 Emergency number storage emergency telephone alarm Open hold for enquiry park in system funkwerk enterprise communications Description Pickup of calls to other extensions Pickup within a group group assignment can be programmed per extension Specified pickup by entering the extension call number this covers all groups Pickup of a call that has already been answered from an answering machine In the hybird both external point to points P P as well as point to multipoints P MP can be set up Time dependent switches via the calendars for Authorisation class Night operation Team signalling Door terminal signalling and Release to internal external call numbers Several different switching times can be selected for each weekday Exceptions for public holidays can be configured Programmable telephone codes exchange access pickup specified pickup speeddial number project number bundle assignment open hold for enquiry Control of performance features in the exchange authorisation per extension in the CoS Access to
8. bundle selection ARS is configurable per extension via the CoS Authority matrix Class of Service The CoS contains a list of functions for the user the CoS can be switched via the calendars manually Bundle formation division Authorisation to assign a bundle is done via the CoS Funkwerk Enterprise Communications GmbH Suedwestpark 94 90449 Nuremberg Germany hybird Phone 49 0 911 9673 0 11 03 2011 Fax 49 0 911 688 0725 Subject to technical E Mail info funkwerk ec com www funkwerk ec com alterations PABX functions II Feature Specified bundle assignment Call Through 1 Call Through 2 Boss secretary function CLIP no screening for point to points CLIPO Calling Line Identification Data protection for analogue extensions Date time Diagnostic function Direct call Three party conference call Announcement announcement block Advanced call assignment for point to points Fax connection possibility Follow me 1 Follow me 2 Charges 1 Charges 2 GSM gateway Funkwerk Enterprise Communications GmbH Suedwestpark 94 90449 Nuremberg Germany Phone 49 0 911 9673 0 Fax 49 0 911 688 0725 E Mail info funkwerk ec com www funkwerk ec com funkwerk enterprise communications Description The bundle assignment can be done via the code on standard terminals or via the bundle key on SysTel Dial via system An incoming call over ISDN or a SIP provider can be u
9. d 11 03 2011 Subject to technical alterations Technical data Feature Dimensions Housing Power supply Power consumption Weight Operating conditions Standards and approvals FXS traffic load 1 FXS traffic load 2 Content of Delivery Feature LAN cable CAT 5 Network cable Installation and mounting material Documentation Data storage devices Article number Feature elmeg hybird 300 Starter Pack Item no 5510000184 elmeg hybird 600 Item no 5510000185 Funkwerk Enterprise Communications GmbH Suedwestpark 94 90449 Nuremberg Germany Phone 49 0 911 9673 0 Fax 49 0 911 688 0725 E Mail info funkwerk ec com www funkwerk ec com funkwerk enterprise communications Description 500 x 370 x 75 mm hybird 300 440 x 88 x 293 mm hybird 600 hybird 300 plastic housing connectors in housing hybird 600 metal rack housing 2 height units screw on metal brackets connectors on the front side 230 V hybird 300 at rest 12 W active 50 W modules 3 x 16 FXS 50 load 24 calls in progress hybird 600 at rest 12 W active 80 W modules 6 x 16 FXS 50 load 48 calls in progress hybird 300 2 5 90 kg without packaging and accessories hybird 600 5 2 kg without packaging and accessories Operating temperature 5 C to 40 C storage 20 C to 70 C relative humidity max 85 non condensing dry rooms dust free R amp TTE Directive 1999 5 EC EN 60950 1 2005 2n
10. d Edition and EN 60950 1 2006 A11 2009 EN 55022 09 2006 A1 2007 EN 555024 09 1998 A1 2000 A2 2003 The FXS modules are designed for a long term traffic load of 30 50 of the connected terminals If this value is exceeded over a long period then this causes the modules to heat up At 80 C the affected module is switched off for safety reasons Description 2 parts per 3m hybird 300 permanently mounted 1 5m hybird 600 1 x 1 5m with IEC connector hybird 300 dowels screws terminal blocks hybird 600 2 brackets terminal blocks screws Brief start up procedure manual SW documentation brochure etc Description Wall System system telephony 3 slots for FXS SO Up0 integr IP Gateway TAPI hotel mini call center voice applications VoIP ready lic for 10 terminals 2 SIP channels and 5 SIP clients incl M 4 S U 6FXS MC CL and prel M 4 DSP Rack system int version system telephony 6 slots for FXS SO Up0 integr IP Gateway TAPI hotel mini call center voice applications VoIP ready license for 20 terminals 2 SIP channels and 5 SIP clients incl prel M 4 DSP hybird 11 03 2011 Subject to technical alterations Max system values Feature Max number of ISDN SO connectors S2M connectors Up0 connectors IP telephones IP SysTels Internal analogue connectors Door terminals SIP provider VoIP External SIP channels Media transfers TDM IP Standard IP telephones SIP Calenda
11. em telephones MS Windows XP Vista Win7 Support for 32 bit 64 bit 1st and 3rd parties via LAN TAPI authorisation for each extension can be adjusted via Class of Service Automatic call acceptance via elmeg system telephones incoming and outgoing calls call forwarding hold for enquiry brokering call transfer three party conference call call waiting charge information call deflection pickup of calls Signalling of call forwarding number s MSN DDI signalling cause signalling specified pickup park unpark Description Each user within the system has access to their own telephones and settings Individual user names PIN are accessed via the user portal Description For the integrated solutions i e hotel phone book mini call centre call data etc the individual application portals are available hybird 11 03 2011 Subject to technical alterations IP and routing functions Feature DHCP DNS client Integration into existing LANs IP accounting IP packet filters NTP Client Server QoS TCP Download Rate Control Scheduling Stateful Inspection Firewall Switch Port Separation System logging amp status information VLAN System interface sub system operation via IP Connector to SIP providers Connector of standard SIP terminals IP system telephones 1 Connector of standard SIP terminals IP system telephones 2 Number of simultaneous SIP Offsite extensions Bandwidth management with suppor
12. emberg Germany hybird Phone 49 0 911 9673 0 Fax 49 0 911 688 0725 11 03 2011 Subject to technical E Mail info funkwerk ec com www funkwerk ec com alterations PABX functions IV Feature Internal and external room monitoring Separation of direction Call number plan Call number prefix Call number transmission suppression Ringing AC voltage frequency Callback on Busy Callback on no reply Broadcast call 1 Broadcast call 2 Day night operation Display extension status data Appointment call wake up call PABX menu On hold queue Music on hold Queue Return call 1 Return call 2 Dial control blacklist whitelist Simplex operation simplex operation block X 31 Central configuration of system Funkwerk Enterprise Communications GmbH Suedwestpark 94 90449 Nuremberg Germany Phone 49 0 911 9673 0 Fax 49 0 911 688 0725 E Mail info funkwerk ec com www funkwerk ec com funkwerk enterprise communications Description Room monitoring via a telephone that has been approved for this and whose receiver has been lifted or whose hands free has been switched on Room monitoring can also be remotely activated A fixed exchange bundle assignment can be configured for each user Flexible internal call number plan can be programmed in a variable manner from 1 to 4 digits The national international dialling code can be set up centrally The transmission and suppress
13. ent codec profiles can be defined in order to influence the voice quality and to establish certain provider relevant provisions Codecs can be sorted and offered in accordance wtih a nr of different criteria E g acc to quality bandwidth etc Early media connect connects voice or audio data e g announcements before the call was accepted DSCP header ToS bit configurable Conforms to RFC 3261 A STUN server is required to allow VoIP devices access to the Internet behind an active NAT This determines the current public IP address for the connection and uses this for remote addressing Fax support The time after which the system begins to dial externally i e after dialling the last digit of a call number The time can be shortened by entering hybird 11 03 2011 Subject to technical alterations Mini Call Centre Feature Mini call centre General Functions Post processing time Status information 1 Status information 2 DECT connection Feature Singlecell multicell via LAN Hotel functions Feature Hotel function General Check in out Call cost output on printer display in SysTel Hotel charge factor Switching hotel MWI from the reception telephone Hotel portal for reception Hotel room key check in out status System telephones Reset personal information Wake up function Room status setting from telephone Funkwerk Enterprise Communications GmbH Suedwestpark 94 90449 Nuremberg
14. entries in the phone book via a code combined with the respective entry index 000 999 The ISDN Layer 2 is kept active non stop Can be configured per exchange connector Any change between internal and external connections the respective caller on hold hears MoH Signalling via UUS 1 During the call as well as during the connection the caller s number is displayed CLIP If the call number is entered in the phone book the corresponding name is displayed In the configuration names can be assigned to the individual ports For internal calls the name is displayed on the terminal In addition the name is also visible in the PABX menu and in FCI as well as on the terminal for team calls A terminal that is configured as an emergency telephone disconnects an occupied exchange port if it is attempting to use an exchange Any internal extensions can be configured as emergency telephones In the hybird 10 emergency numbers up to 20 digits can be set up The occupied ISDN exchange is then subject to a blockade break if one of the saved emergency numbers is dialled The emergency number dial is provided that all exchange lines incl SIP provider are occupied always routed via ISDN VoIP blocked By using the open hold for enquiry function the caller is held in the system queue The call can be transferred to any telephone via the code procedure or with SysTel park keys Funkwerk Enterprise Communications GmbH Suedwestpark 94 90449 Nur
15. inals Max 10 SIP providers Max 2 to 65 SIP channels license model Max 40 modules equipped with 4 8 32 channels only 1 32 DSP module is supported in Rel 1 hybird 300 5 to 65 5 per standard licence can then be extended in increments of 10 hybird 600 5 to 125 5 per standard licence can then be extended in increments of 10 Max 20 calendars can be set for all types per max 10 switching points hybird 300 Max number of users 60 hybird 600 Max number of users 120 Description Additonal voiceboxes 2 voiceboxes in package not Release 1 Additional 10 standard SIP terminals 5 standard SIP in package Additional 5 SIP external channels 2 channels in package Additional 10 20 terminals Extension of guarantee by 3 y to 5 years in total incl 24 h advance replacement feature for any large category products of Funkwerk Enterprise Communications An overview of the category allocation can be found at www funkwerk ec com servicepackages Optional chargeable advance replacement outside of the guarantee period Description Access over ISDN Configuration SW update system status readout of important system data tracing fault diagnosis Telnet console access access to diagnostic memory traces Description 2 year manufacturer guarantee including advance replacement SW system SW management etc Description Administrator system access for web configuration Access for web configuration of integrated solution
16. ion of call numbers is implemented in the hybird via CLIP CLIR COLP COLR For all FXS ports the frequency of the ringing AC voltage can be adjusted centrally between 25 50 Hz If a caller is busy then a callback can be initiated The ISDN feature CCBS is used here Callbacks can also be requested and deleted Callbacks are however not possible via SIP providers and SIP terminals If a call is made to an available caller then a callback can be initiated The ISDN feature CCNR is used here Callbacks can also be requested and deleted Callbacks are however not possible via SIP providers and SIP terminals Team extensions are called using the broadcast call function Possible call allocation settings are simultaneous linear rotating establishing and longest free An additional team call option to the linear and rotating functionality is the parallel after a period of time signalling Switching to the respective operating status for the enitre system The current settings for a particular user can be displayed Call number MSN name current authorisation class assigned interfaces costs For telephones in hotel rooms a wake up call can be set up by the guest or by reception Access to system functions of system telephone phone book follow me direct call hotel functions editing of public holidays in calendars Callers can be switched to on hold queues and then retrieved by pressing
17. lling outside of business hours o Wake up message Induvidual wake up messages are played to the guest via wake up call In order to be able to customise performance features and applications to the various daily requirements calendars are used in order to switch the respective application in a timely manner There are calendars for the following applications Team call assignment day night service door terminal functions Class of Service etc TAPI The newly developed elmeg hybird TAPI interface is 64 bit compatible and allows for a wide variety of CTI applications The compatibility to ESTOS enables the integration of CTI functions in different applications Exchange Outlook Lotus Notes Tobit David CRM systems etc All system telephones as well as analogue and ISDN standard terminals can be connected via the new TAPI The interface enables TAPI clients to be connected to the LAN either with or without using a TAPI server External applications server The connection to MS Exchange implements the following unified messaging functions o Voice Messaging access to messages appointments contacts and voice messages by voice tone dialling any messages in the mailbox are read o Voice control any messages in the mailbox can be controlled using your voice o Answering machine the exchange mailbox can be used as an answering machine o Auto Attendant 16 languages transfer of calls with possibility to search in addre
18. n hybird makes it possible to run the switch ports as one interface or to logically separate these from each other and to configure them as independent Ethernet interfaces Hybird has both logging and status information available VLAN tagging on IP interfaces can be configured For the system interface 2 systems are interconnected via a bidirectional connection without global performance feature The sub system operation represents a single connection from the main system to the sub system The connector to the SIP providers can be done either via an individual call number or via a DDI Standard SIP telephony in LAN telephony via WAN SIP providers general SIP and router settings SIP RTP port TOS value SIP packets TOS value RTP packets System telephony with IP S290 amp IP S400 tunnel for ISDN SysTel protocol via RTP FW download via http VoIP protocol with the IP SysTels when using compressed codecs The number of simultaneous SIP connections per provider can be configured Offsite extensions can be set up with IP system telephones or SIP telephones Locations can be set up in order to use the bandwidth management A location is identified with the aid of its fixed IP address or DynDNS address or by using the interface to which the device is connected The available VoIP bandwidth upstream and downstream can then be set up for each location Codecs G 711 G 726 G 729 DTMF Inband DTMF Outband SIP Info T 38 Differ
19. nager Management via SNMP SSH Integrated in FCI Description Voice applications are based on WAV files with music announcements etc Max 8 voice applications can be configured as announcement before query infobox wake up message or MOH WAV files are stored on the memory card SD When in Announcement before query mode the call is automatically accepted via the application and a WAV file with instructions is played Automatic transfer function by dialling the corresponding extension no or the DISA speed dial number A WAV file can inform the caller of any changes to opening hours in the form of an announcement infotext The WAV files can be adjusted by a volume control Wake up calls for guests can be set up in conjunction with the hotel application Music on hold MoH can be configured based on WAV files Description Can be freely executed on all internal or external extensions Possible functions Disconnect active connection disconnect connection on hold redial The extension on hold shall hear MoH Hold for enquiry from an active connection to an internal external extension The other extension is held in the system A call can be transferred to a busy extension At the end of the call the connection is made Automatic return to the original extension after time has expired Following the return of an existing exchange connection to the exchange both external channels can then be interconnected Not available f
20. on tone for both the calling party and the called party can be set per extension Additional MSNs exceptional call numbers that can be configured centrally for all point to points For non configured call numbers the call is released to a configurable global default destination Connection possibility of a fax to analogue or ISDN internal connectors Tracing of call diversion of internal extensions via the code procedure configuration of follow me function externally possible by dialling externally in the PABX service call number protected by PIN2 The remote switching authorisation is set centrally Transmission both during AOC D and at the end AOC E of the call in units or currency amounts operation of pay phones at the internal So bus possible Forwarding of charges to internal analogue digital connectors charge pulses 12 kHz 16 kHz charge meter per extension GSM gateways can be switched on on hybird external ISDN ports The automatic routing via ARS can be adjusted The post dial delay on analogue GSM gateway ports can be configured centrally the ISDN clock synchronisation can be switched hybird 11 03 2011 Subject to technical alterations PABX functions III Feature Pickup Pickup specified Pickup of answering machine ISDN connectors point to multipoint point to point with Calendar PBX Day Night CoS door intercom teams 1 Calendars PBX Day Night CoS door terminal teams 2 Changeable codes
21. or FXO Transfer a call by replacing the receiver from the hold for enquiry Transfer a call by replacing the receiver from the hold for enquiry after notifying the extension Transfer of calls in exchange if LM available Can be reached via FCI although external external ECT is allowed Analogue terminals can transfer the incoming call with R5 etc whilst on the call via the code procedure Funkwerk Enterprise Communications GmbH Suedwestpark 94 90449 Nuremberg Germany hybird Phone 49 0 911 9673 0 Fax 49 0 911 688 0725 11 03 2011 Subject to technical E Mail info funkwerk ec com www funkwerk ec com alterations Compilation of call data Feature General compilation of call data 1 General compilation of call data 2 Output of records Project and client numbers Storage of records per user can be configured 1 Storage of records per user can be configured 2 Call records in memory Shortened storage of external call Mobile extensions Feature Mobile extensions General 1 Mobile extensions General 2 TAPI Feature TAPI General TAPI functions 1 TAPI functions 2 User configuration portal Feature User configuration portal General Application portals Feature Application portals General Funkwerk Enterprise Communications GmbH Suedwestpark 94 90449 Nuremberg Germany Phone 49 0 911 9673 0 Fax 49 0 911 688 0725 E Mail info funkwerk ec com
22. r console Serial 2 Interface for PC or serial Contacts Audio in out jack Module Log off key maintenance Reset key factory settings Status LEDs SD card slot 12 V voltage Module power supply mains unit LAN interfaces Switch Fans Funkwerk Enterprise Communications GmbH Suedwestpark 94 90449 Nuremberg Germany Phone 49 0 911 9673 0 Fax 49 0 911 688 0725 E Mail info funkwerk ec com www funkwerk ec com Description Not Rel 1 For connection of a USB stick or a printer for the hotel application Service interface for direct access to system console Not Rel 1 Application interface for hotel API printout of charges on serial printer Not Rel 1 2 x NO switches activated by entering code internally externally Not Rel 1 Audio in Connection of an external MoH source Audio out Connection of waiting room loudspeaker with continuous music playback and announcement option To log or switch the modules off from the 3 or 6 slots Restart or reset to ex works state Display of operational states Used for a SD memory card SD 1 0 1 1 2 0 SDHC to store messages announcements charges etc To control a 2nd alarm etc Load 12 V 300 mA 1 module in hybird 300 2 modules in hybird 600 module 1 for slots 1 3 module 2 for slots 4 6 4 1 WAN DMZ configurable via SW 10 100 1000 Mbit s auto sensing 2 fans only in hybird 600 1st fan linked to mains unit 1 2nd fan linked to mains unit 2 hybir
23. rs switching points User Options per license Feature Voicemail boxes Upgrade of SIP terminals Upgrade of SIP external connections Upgrade of terminals Service package large art no 550000081 1 Advance replacement Maintenance and Service Feature Web browser access ISDN Login Service Feature Liability Software update Security Feature Admin password Passwords for application portals Password for user portal PIN protection for remote access Funkwerk Enterprise Communications GmbH Suedwestpark 94 90449 Nuremberg Germany Phone 49 0 911 9673 0 Fax 49 0 911 688 0725 E Mail info funkwerk ec com www funkwerk ec com funkwerk enterprise communications Description hybird 300 Total max 12 external max 12 internal 12 for the connector of SO standard telephones or system telephones hybird 600 Total max 24 external max 24 internal 24 for the connector of SO standard telephones or system telephones Not Rel 1 hybird 300 max 24 Up0 connectors for max 24 U system telephones SysTels when using SO output additional 24 SO SysTels hybird 600 max 48 UpO connectors for max 48 U SysTels when using SO output additional 48 SO SysTels hybird 300 max 60 IP system telephones hybird 600 max 120 IP system telephones hybird 300 for the operation of max 48 analogue terminals hybird 600 for the operation of max 96 analogue terminals Max 4 door term
24. s hotel mini call centre phone book call data User access to web configuration of individual settings Remote access to the system is protected by a 6 digit programmable PIN2 hybird 11 03 2011 Subject to technical alterations Team functions Feature Team function General 1 Team function General 2 Release Call assignments Call forwarding 1 Call forwarding 2 Call list control SysTels Call signalling Busy on Busy Automatic call acceptance with parallel signalling within the team Transfer functions Team announcement 1 Team announcement 2 Team call signalling to internal external terminals Team log in log off Door terminals Feature Door terminals General 1 Door terminals General 2 Doorbell signalling Door terminal external call monitoring Door terminal call signalling funkwerk enterprise communications Description Several extensions are put into teams if they can be reached both internally and externally using 1 call number e g such as Service Sales Development etc Each extension shall have its own call number within the team 16 extensions can be put into one team Divisible call signalling can be configured for each team Team call assignments are allocated to each team The switching on of call assignments can either be done manually or automatically For a particular team a release to another team can be configured 4 call assignments
25. sed for call through following authentication with the aid of the PIN and CLIP of an outgoing line ISDN SIP provider and POTS Cheap tariffs e g when dialling abroad can therefore be used When the ARS is switched on routing is also possible via internal analogue GSM gateways release option Functional linking of 2 system telephones routing of calls via call function Sending of call number that does not belong to connector e g as central call number for call centre Application to the provider necessary Transmission of suppressed numbers to special connectors e g police The data protection option prevents call waiting for analogue faxes modems and door intercoms Implemented through clock component clock software time servers etc The clock can be adjusted via FCI synchronisation with ISDN network time is possible Automatic changeover to summer winter time Fault logbook and diagnostic history memory in the system to be saved to SD card Automatic call setup after x secs to a preset destination after the receiver is lifted without dialling can be programmed per user special dialling tone for active direct calls adjustable reaction time of 0 39 secs can be adjusted centrally Up to 8 three party conference calls for TDM terminals Possible procedures during the conference call Disconnect individual extensions return to active connections and connections on hold Announcement to system telephone with notificati
26. solution with its own admin access The functions are o Check in out Releasing blocking of line access authorisation o Room status cleaning can be set via the room telephone o Printout of call data with itemised billing o Configurable cost factor for calls o Information about existing messages on room telephone MWI o Reception telephone with room function keys o Wake up to room telephones Mini call centre The mini call centre is also a complete solution with its own admin access and offers a number of functions for a small call centre team that has up to 16 employees within a company Ideal for small groups that need to communicate both frequently and in a dynamic manner e g Sales Back Office Support Order Taking and Processing or Customer Service Scope of functions o Flexible assignment of lines and agents to call centre o Dynamic customisation via supervisor depending on call volume o Call centre call assignment according to idle period of agent o Statistical analysis of lines and agents Voice applications The integrated voice applications are based on WAV files and offer a number of different solutions o Announcement before query With the possibility of entering numbers following the voice announcement in order to be connected to the relevant department or to directly select an extension o MoH Individual playing of music in the queue o Announcement Infotext Brief message for the caller e g when ca
27. ss book as well Additional server connections to e g Presence LDAP CRM ERP are currently in preparation Mobility The new DECT system is connected to the hybird in the form of a DECToIP system via the SIP protocol without an integrated module This mobility solution combines two proven technologies DECT for the connection between the access point and the terminal good coverage and voice quality and IP between the DECT base and the elmeg hybird The coverage can be adjusted to suit the local conditions via the flexibly positioned access points and the DECT repeaters IP The hybird systems can be connected to the LAN via the existing Ethernet interfaces and shall use the existing infrastructural components such as routers WLAN access points and application servers IP system telephones standard SIP terminals and SIP lines are also connected to the system via the IP infrastructure It is also possible to integrate offfsite extensions and home offices or to connect a number of sites via the Internet The hybird systems implement the transmission of faxes in accordance with the T 38 protocol Funkwerk Enterprise Communications GmbH Suedwestpark 94 90449 Nuremberg Germany hybird Phone 49 0 911 9673 0 11 03 2011 Fax 49 0 911 688 0725 Subject to technical E Mail info funkwerk ec com www funkwerk ec com alterations Highlights Feature Product name Architecture Configuration Extension capability Version Solu
28. ssible procedures ignore call waiting timeout after 30 secs accept directly accept through hold for enquiry reject Call waiting protection The call waiting protection is configurable per FXS extension Ext as well as via Class of Service CoS the ext is implemented in the terminal for ISDN extensions Do not disturb feature for internal The do not disturb feature at rest for FXS ports is configurable for a just internal calls b just ports 1 external calls or c internal and external calls Do not disturb feature for internal a special dial tone signals that the do not disturb feature is active it shall however be possible ports 2 to accept calls whilst in do not disturb mode Call assignments Team and door terminal lists can be automatically switched on via programmable weekly calendars It shall be possible for an authorised extension to manually switch on Set up call forwarding remotely Call forwarding can be remotely carried out in the system Call forwarding CF immediately after This function can be set immediately after a period of time when busy parrallel operation a period of time when busy 1 also possible signalling of forwarded calls with call forwarding number Call forwarding CF immediately after Set up of call forwarding for internal extensions via user portal as well The call forwarding set a period of time when busy 2 up is also possible with standard telephones via the telephone code procedure
29. t for multiple locations 1 Bandwidth management with support for multiple locations 2 Codecs Codec profile for locations SIP providers or IP terminals Early media connect Quality of Service SIP 2 0 STUN T 38 Dialling end identifier shortening via Funkwerk Enterprise Communications GmbH Suedwestpark 94 90449 Nuremberg Germany Phone 49 0 911 9673 0 Fax 49 0 911 688 0725 E Mail info funkwerk ec com www funkwerk ec com funkwerk enterprise communications Description DHCP Client Server Proxy for easy configuration of TCP IP DNS Server Proxy Relay support Available Detailed IP accounting source destination port interfaces and counters for packets and bytes sent can also be transferred to the Syslog server via the Syslog protocol Filters of IP packets with the aid of different criteria such as IP protocols source destination of IP address source destination of port TOS DSCP Layer 2 priority for each interface can be configured in a different manner Automatic update of date time from time server Internal time server for connected IP terminals Used to reserve bandwidth for VoIP connections Control of actions as well as time and event controlled e g such as Reboot Device Activate Deactivate Interface Activate Deactivate WLAN Trigger SW Update and Configuration Backup Directional packet filtering with monitoring and interpretation of the respective status of each connectio
30. ted for the printout When reading out or printing the call records upon check out via the PABX menu any call records incurred are then multiplied by the cost conversion factor Generate MWI to internal ISDN and analogue terminals can be configured via MWI extension flag along with possible callback function from hotel room Password protected access to hotel application configuration Function key for direct check in out room status display Automatic resetting of automatic redialling call lists and other personal data when in hotel check in out or manually via code programming procedure if extension data LMs are deleted A wake up call can be set up from the guest reception telephone The wake up call is a call that plays music on hold Not cleaned cleaned cleaned and checked hybird 11 03 2011 Subject to technical alterations funkwerk enterprise communications PABX functions Feature Description Alphanumeric central phonebook 1000 entries in phonebook individual authorisation for phonebook access import export possibility name display on phonebook Analogue ports internal To connect analogue terminals MFC dialling method adjustable flash times setting as phone fax modem answ machine combination device name display on phonebook for CNIP CNIR transfer of phone numbers to internal analogue ports CLIP CLIP off Hook Internal call waiting Call waiting is signalled by a call waiting tone on FXS ports Po
31. terations Configuration access Feature General configuration Web configuration Remote configuration via ISDN 1 Remote configuration via ISDN 2 Remote maintenance Firmware download DIME Manager support Management SNMP browser Voice applications Feature General voice applications Announcement before query Auto Attendant includes IVR Interactive Voice Response with DTMF Announcement infotext Volume control of files Wake up message Music on hold Call transfer Feature Hold for enquiry Hold for enquiry Transfer to busy extension Exchange to exchange transfer Transfer without advance notice blind Transfer with advance notice Transfer ECT Transfer of active call through call waiting funkwerk enterprise communications Description Configuration of the hybird is web based and is done via the Funkwerk User Interface FCI The following are supported Internet Explorer Version 7 or higher Firefox Version 2 or higher Configuration access is implemented both locally and remotely via IP HTTP HTTPS without signed certificate Access to the hybrid can be done both remotely as well as via SO Remote web browsing accessed via external ISDN SO with X 75 HTTP protocol Remote access can be enabled for 30 minutes or permanently access only by dialling with special service configuration management tool ISDN Login Telnet access Via IP The hybird can also be configured via the DIME Ma
32. the correct code The MOH to be used for each extension can be configured via Class of Service Options no MOH internal melody 1 internal melody 2 external connector voice application MOH external source via jack or WAV file The number of calls on hold for the team can be individually set A return call shall occur when put on hold for enquiry when dialling when busy if transferred incorrectly after a period of time 30 secs Return call from open hold for enquiry The time for the return call can be adjusted separately for iUbA busy and open hold for enquiry Up to 30 16 digit blacklist numbers and up to 60 16 digit whitelist numbers can be set up in the system Assignment to the various extensions is done via the CoS Simplex operation is typically only possible with SysTels By using this function the called device is switched immediately to hands free mode and the call is accepted A simplex operation is ended after 2 minutes for security reasons Connection of X 25 Point of Sale terminals data transmission in D channel X 31 case B up to 4 TEls with fixed internal external allocation can be configured Installation and administration of important system telephone parameters in the hybird hybird 11 03 2011 Subject to technical alterations
33. this can also be done externally via the 2nd B channel Call forwarding during a call CD call Automatic call deflection to PtMP connector if an incoming external call is to be forwarded deflection externally Call forwarding during a call partial Automatic execution if a internal extension has set up an external call forwarding In the event rerouting for PtP of failure the call forwarding is done via the 2nd B channel Release if dialled incorrectly or if no Release to a configurable destination in the event of incomplete DDI after a period of time if answer dialled incorrectly and if all team extensions are logged out etc Call assignment External calls can be flexibly assigned to extensions teams or to voice applications as well Exchange access right The exchange access right can be set at different levels per user internal incoming local national unlimited Switchable exchange access right The exchange access right can be controlled via the calendars through appropriate authorisation in the CoS Automatic outside line The automatic outside line is configurable per user an internal number can therefore be dialled by pressing Service specific exchange access A line with Fax G3 service can be occupied by dialling a code from a FXS terminal combi port Global exchange access The dialling code typically 0 can be programmed freely ARS Automatic route selection LCR is a dial control with a telephone number dependent
34. tion platform Configuration funkwerk enterprise communications Description hybird the comprehensive communications solution IP based voice system for complex solutions Highly flexible modular configuration for up to 60 120 users hybird 300 600 Universal range of interfaces Wall rack system hybird 300 600 Solution orientated integrated start ups Funkwerk Configuration Interface individual user portal Hardware modular expansions Feature Expansion slots Modules for expansion slots Special slots for PRI FXO Modules for special slots DSP special slots Modules for DSP special slots Modules for overvoltage protection Description 3 6 module slots hybird 300 600 for expansion modules for extensions lines Module 4SU 4U with 8 digital interfaces IF Module 4SU 6FXS with 4 digital extension line IFs and 6 analogue extension IFs Module 8FXS with 8 analogue extension IFs Module 16 FXS with 16 analogue extension IFs 2 special slots for separate use of line modules Intended for Module 1PRI with 30 channels Module 4FXO with 4 analogue exchanges later release 2 special slots to be used by DSP modules for media transfers from IP to TDM Module DSP 4 with 4 channels Module DSP 8 with 8 channels Module DSP 32 with 32 channels Module FSM for use on each extension line module per port to identify any overvoltages Hardware Basic configuration Feature USB interface Host Serial 1 Interface fo
35. vided for in the later release for the operation of S2M and analogue exchange lines The hybird systems have a number of performance features available at their disposal the following list provides detailed information about the various functions Management of the hybird is done through the FCI Funkwerk Configuration Interface via the web browser The setting of important functions via the various individual user portals can be selected personally by the user the administrator is therefore not required Individual portals are also available for the various integrated applications call centre hotel reception telephone booking system etc This allows the authorised employee to look after the administration of the various integrated solutions The proven elmeg 2nd and 4th series system telephones are used as terminals The integration of system telephones into the hybird system in particular for IP system telephones has been significantly improved in the development of the elmeg hybird In a stronger way than ever before the elmeg hybird looks after the following central adminstrative functions configuration of the system telephones is done centrally within the hybird meaning therefore that significant configuration parameters are transferred from the hybird to the system telephones Integrated applications Hotel application The integrated hotel application is intended for small and medium sized hotels and guest houses and is a complete
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