Lenovo 73Y2796
Contents
1. 4052 7440 7735 9443 4Yr OSR NBD 3Yr OSR NBD HDD 1952 2669 4057 7453 7751 9453 Lenovo is a registered trademark of Lenovo Corporation ThinkPad products with a one year CCR base warranty Unless otherwise noted these offerings are only available during normal country office hours excluding public and national holidays e Customer carry in offerings One year customer carry in repair service including HDD This offering is valid from the purchase date of the ThinkPlus runs and ends concurrently with the warranty period of the machine type One year customer carry in repair service including TPP This offering is valid from the purchase date of the ThinkPlus runs and ends concurrently with the warranty period of the machine type One year customer carry in repair service including HDD and TPP This offering is valid from the purchase date of the ThinkPlus runs and ends concurrently with the warranty period of the machine type Three years customer carry in repair service This offering is valid from the purchase date of the ThinkPlus runs concurrently with the warranty period of the machine type and for an additional 24 months after the warranty period expires Three years customer carry in repair service including HDD This offering is valid from the purchase date of the ThinkPlus runs concurrently with the warranty period of the machine type and for an additional 24 months after the warranty period expire2. HDD CCR TPP CCR HDD TPP CCR CCR HDD CCR TPP CCR HDD TPP Courier Courier Courier Courier Courier Courier Courier Courier OSR OSR OSR OSR NBD OSR OSR OSR OSR NBD 2009 2023 2046 2083 2246 2263 2509 2719 2736 2748 2763 2769 2824 4064 6367 6373 6377 6378 7425 7446 7670 7678 7736 7753 8747 8893 8899 8928 8936 8948 collect col lect HDD collect TPP Collect HDD TPP collect col lect HDD collect TPP Col lect HDD TPP NBD HDD NBD TPP NBD HDD TPP NBD HDD NBD TPP NBD HDD TPP Lenovo ThinkPlus warranty upgrade and ThinkPad protection UPG offerings for ThinkPad four year OSR NBD base warranty machine types Lenovo Europe Middle East and Africa Services Announcement ZS09 0222 Lenovo is a registered trademark of Lenovo Corporation ThinkPlus ThinkPlus ThinkPlus Description Part No 73Y2824 73Y2826 73Y2828 73Y2823 73Y2825 73Y2827 73Y2829 ID No L999 L401 L403 L998 L400 L402 L404 UPG UPG UPG UPG UPG UPG UPG 4yr 4yr 4yr 4yr 4yr 4yr 4yr Eligible machine types all OSR OSR OSR OSR OSR OSR OSR NBD NBD NBD NBD NBD NBD NBD models to to to to to to to 4yr 4yr 4yr 5Yr 5Yr 5Yr 5Yr OSR OSR OSR OSR OSR OSR OSR 0660 1956 1959 2024 2047 2087 2247 2266 2508 2510 2637 2672 2720 2737 2749 2773 2779 2789 2825 4065 6368 6374 6379 6462 6468 7434 7447 7671 7679 7754 7769 8746 8749 8894 8900 8929 8937 8949 94
3. HDD and TPP This offering is valid from the purchase date of the ThinkPlus runs concurrently with the warranty period of the machine type and for an additional 24 months after the warranty period expires e Courier collect offerings 3 Yr CCR Base warranty only Lenovo Europe Middle East and Africa Lenovo is a registered trademark of Lenovo Corporation 10 Services Announcement ZS09 0222 Three years courier collect service This offering is valid from the purchase date of the ThinkPlus runs and ends concurrently with the warranty period of the machine type Three years courier collect service including HDD This offering is valid from the purchase date of the ThinkPlus runs and ends concurrently with the warranty period of the machine type Three years courier collect service including TPP This offering is valid from the purchase date of the ThinkPlus runs and ends concurrently with the warranty period of the machine type Three years courier collect service including HDD and TPP This offering is valid from the purchase date of the ThinkPlus runs and ends concurrently with the warranty period of the machine type Four years courier collect service This offering is valid from the purchase date of the ThinkPlus runs concurrently with the warranty period of the machine type and for an additional 12 months after the warranty period expires Four years courier collect service including HDD This offering is valid fro
4. period expires e On site offerings One year on site repair service with a NBD response target This offering is valid from the purchase date of the ThinkPlus runs and ends concurrently with the warranty period of the machine type One year on site repair service with a NBD response target including HDD This offering is valid from the purchase date of the ThinkPlus runs and ends concurrently with the warranty period of the machine type One year on site repair service with a NBD response target including TPP This offering is valid from the purchase date of the ThinkPlus runs and ends concurrently with the warranty period of the machine type One year on site repair service with a NBD response target including HDD and TPP This offering is valid from the purchase date of the ThinkPlus runs and ends concurrently with the warranty period of the machine type Three years on site repair service with a NBD response target This offering is valid from the purchase date of the ThinkPlus runs concurrently with warranty period of the machine type and for an additional 24 months after the warranty period expires Three years on site repair service with a NBD response target including HDD This offering is valid from the purchase date of the ThinkPlus runs concurrently with warranty period of the machine type and for an additional 24 months after the warranty period expires Three years on site repair service with a NBD re
5. 0 195 251 272 277 441 646 745 766 874 894 CCR CCR CCR CCR CCR CCR CCR CCR CCR CCR CCR to to to to to to to to to to to 1834 2386 2684 2743 2801 6471 7465 8918 9456 4yr 3Yr 3Yr 4yr 3Yr 4yr 3Yr 4yr 3Yr 3Yr 4yr models 6 1830 1 2007 3 2525 3 2733 6 2783 3 4414 3 6466 0 7455 4 7666 1 8744 4 9442 1832 2055 2531 2734 2786 6363 6473 7458 7669 8889 9448 OSR NBD TPP OSR NBD TPP OSR NBD HDD OSR NBD HDD TPP 1843 1844 2388 2511 2712 2713 2746 2754 2809 2881 6480 6481 7649 7650 8930 8932 9460 9461 CCR OSR NBD OSR NBD HDD OSR NBD CCR TPP CCR TPP Courier Collect TPP Courier Collect TPP OSR NBD TPP OSR NBD HDD TPP OSR NBD TPP 1847 2082 2668 2752 2808 6366 6474 7466 7673 8892 9452 Lenovo ThinkPlus warranty upgrade and Thinkpad protection UPG offerings for ThinkPad three year OSR NBD base warranty machine types ThinkPlus ThinkPlus ThinkPlus Description Part No 41K0489 3 46D5025 ID N c588 C657 oO UPG 3Yr OSR NBD to UPG 3Yr OSR NBD to Eligible machine types all models 1703 2008 2673 4063 7459 7763 9459 1707 2056 2718 6364 7470 8742 9464 1848 2241 2753 6370 7661 8890 1861 2372 2768 6458 7665 8896 Offering descriptions 1867 2374 2787 6464 7667 8927 1872 2514 2823 6475 7674 8935 Lenovo Europe Middle East and Africa Services Announcement ZS09 0222 1874 2532
6. 45 9447 EMEA Region 2 offerings NBD HDD NBD TPP NBD HDD TPP NBD NBD HDD NBD TPP NBD HDD TPP The following part numbers identified by the C OR L denominator unless otherwise stated are available in the following countries e Bulgaria e Croatia e Czech Republic 1 2 e Greece 1 4 e Hungary e Poland 1 2 e Romania e Russia 3 e Slovakia e Slovenia e South Africa 1 e Turkey Notes 1 TPP offerings are only available in these countries 2 TPP will be performed through the Lenovo authorized warranty providers in these countries 3 Only these offerings are available in Russia 4 courier collect offerings are not valid for Greece TPP will be performed via Customer carry in to the repair depot Lenovo ThinkPlus warranty upgrade and Thinkpad protection UPG offerings for ThinkPad one year CCR base warranty machine types ThinkPlus ThinkPlus ThinkPlus Description Part No ID No 10N3148 3 C530 10N3149 3 C531 41K0406 L566 41K0407 L567 41K0410 L570 41K0408 L568 41K0411 L571 4605036 C668 12x6453 3 c637 12x6454 3 C638 4605037 L669 UPG UPG UPG UPG UPG UPG UPG UPG UPG UPG UPG lyr lyr lyr lyr lyr lyr lyr lyr lyr lyr lyr CCR CCR CCR CCR CCR CCR CCR CCR CCR CCR CCR Lenovo Europe Middle East and Africa Services Announcement ZS09 0222 to to to to to to TO to to to TO 3Yr 4yr lyr 3Yr 4yr 3Yr 4yr lyr 3Yr 4yr lyr C
7. 890 8896 8927 8935 9459 9464 to to to to to to to to to to to 1874 2532 4052 7440 7735 9443 3Yr 3Yr 3Yr OSR OSR OSR 4yr 4yr 4yr 4yr OSR OSR OSR OSR 5Yr 5Yr 5Yr 5Yr OSR OSR OSR OSR 1952 2669 4057 7453 7751 9453 NBD HDD NBD TPP NBD HDD TPP NBD NBD HDD NBD TPP NBD HDD TPP NBD NBD HDD NBD TPP NBD HDD TPP Lenovo ThinkPlus warranty upgrade and ThinkPad protection UPG offerings for ThinkPad four year CCR base warranty machine types ThinkPlus ThinkPlus ThinkPlus Part No ID No Description 73Y2805 L980 UPG 4Yr CCR to 73Y2811 L986 UPG 4Yr CCR to 73Y2817 L992 UPG 4Yr CCR to 73Y2800 L975 UPG 4Yr CCR to 73Y2806 L981 UPG 4Yr CCR to 73Y2812 L987 UPG 4Yr CCR to 73Y2818 L993 UPG 4Yr CCR to 73Y2801 L976 UPG 4Yr CCR to 73Y2807 L982 UPG 4Yr CCR to 73Y2813 1988 UPG 4Yr CCR to 73Y2819 L994 UPG 4Yr CCR to 73Y2802 L977 UPG 4Yr CCR to 73Y2808 L983 UPG 4Yr CCR to 73Y2814 L989 UPG 4Yr CCR to 73Y2820 L995 UPG 4Yr CCR to 73Y2803 L978 UPG 4Yr CCR to 73Y2809 L984 UPG 4Yr CCR to 73Y2815 L990 UPG 4Yr CCR to 73Y2821 L996 UPG 4Yr CCR to 73Y2804 L979 UPG 4Yr CCR to 73Y2810 L985 UPG 4Yr CCR to 73Y2816 L991 UPG 4Yr CCR to 73Y2822 L997 UPG 4Yr CCR to Eligible machine types all models 0675 2375 2778 6461 7768 9444 1955 2507 2788 6467 8745 9446 4yr 4yr 4yr 5Yr 5Yr 5Yr 5Yr 4yr 4yr 4yr 4yr 5Yr 5Yr 5Yr 5Yr 4yr 4yr 4yr 4yr 5Yr 5Yr 5Yr 5Yr CCR
8. 957 UPG 3Yr CCR to 5Yr OSR NBD HDD 73Y2785 L960 UPG 3Yr CCR to 5Yr OSR NBD TPP 73Y2793 L968 UPG 3Yr CCR to 5Yr OSR NBD HDD TPP Eligible machine types all models 0659 0674 1702 1704 1706 1951 1830 1832 1847 1860 1866 1869 1871 2007 2055 2082 2089 2243 2371 2373 2513 2525 2531 2668 2672 2682 2716 2717 2723 2733 2734 2752 2758 2765 2767 2774 2776 2783 2786 2808 2815 2888 4413 4414 4061 4062 6363 6366 6369 6372 6457 6460 6463 6466 6473 6474 6477 6478 7439 7449 7450 7455 7458 7466 7469 7659 7660 7663 7664 7666 7669 7673 7733 7743 7762 7767 8741 8744 8889 8892 8895 8898 8919 8933 8944 9442 9448 9452 9457 9462 Lenovo ThinkPlus warranty upgrade and ThinkPad protection UPG offerings for ThinkPad three year OSR NBD base warranty machine types ThinkPlus ThinkPlus ThinkPlus Lenovo Europe Middle East and Africa Lenovo is a registered trademark of Lenovo Corporation Services Announcement ZS09 0222 Part No ID No Description 46D5028 L660 UPG 3Yr OSR NBD 41K0473 L580 UPG 3Yr OSR NBD 4605034 L666 UPG 3Yr OSR NBD 41E9879 L524 UPG 3Yr OSR NBD 73Y2795 L970 UPG 3Yr OSR NBD 41K0426 L579 UPG 3Yr OSR NBD 73Y2798 L973 UPG 3Yr OSR NBD 73Y2794 L969 UPG 3Yr OSR NBD 73Y2796 L971 UPG 3Yr OSR NBD 73Y2797 L972 UPG 3Yr OSR NBD 73Y2799 L974 UPG 3Yr OSR NBD Eligible machine types all models 1703 1707 1848 1861 1867 1872 2008 2056 2241 2372 2374 2514 2673 2718 2753 2768 2787 2823 4063 6364 6370 6458 6464 6475 7459 7470 7661 7665 7667 7674 7763 8742 8
9. CR CCR CCR TPP CCR TPP CCR TPP Courier Courier OSR OSR OSR NBD NBD NBD Ccollect TPP collect TPP OSR NBD TPP Lenovo is a registered trademark of Lenovo Corporation 41K0409 41K0412 46D5023 46D5032 L569 L572 c655 L664 UPG UPG UPG UPG lyr lyr lyr lyr Eligible machine types all 0657 1846 2512 2714 2757 2884 7417 7732 8942 0658 1858 2527 2722 2764 2887 7443 7738 8943 0672 2081 2529 2731 2777 4058 7445 7742 9450 0673 2242 2530 2732 2782 6465 7448 7755 9451 CCR TO 3Yr CCR TO 4Yr CCR to 3Yr CCR TO 3Yr models 1829 2261 2681 2738 2784 6470 7454 8914 9455 Lenovo ThinkPlus warranty upgrade and Thinkpad protection UPG offerings for ThinkPad three year CCR base warranty machine types ThinkPlus ThinkPlus ThinkPlus Description Part No 10N3152 3 12x6455 3 46D5024 12x6456 3 41K0420 41K0423 41K0421 41K0424 41K0422 46D5033 41K0425 ID N c534 c639 c656 c640 L573 L576 L574 L577 L575 L665 L578 oO UPG UPG UPG UPG UPG UPG UPG UPG UPG UPG UPG 3Yr 3Yr 3Yr 3Yr 3Yr 3Yr 3Yr 3Yr 3Yr 3Yr 3Yr Eligible machine types all 0659 1860 2089 2672 2758 2815 6369 6477 7469 7733 8895 9457 0674 1866 2243 2682 2765 2888 6372 6478 7659 7743 8898 9462 1702 1869 2371 2716 2767 4061 6457 7439 7660 7762 8919 1704 1871 2373 2717 2774 4062 6460 7449 7663 7767 8933 17
10. Lenovo Europe Middle East and Africa Services Announcement ZS09 0222 dated October 20 2009 Lenovo ThinkPlus warranty upgrade and ThinkPad protection offerings for ThinkPad notebooks Table of contents 1 Overview 2 Description 2 Key prerequisites 16 Prices 2 Planned availability date 16 Announcement countries At a glance Lenovo delivers an enhanced portfolio of ThinkPlus offerings adding new warranty upgrades and bundled offerings for ThinkPad notebooks The bundled offerings including both ThinkPad protection and the HDD or solid state drive retention upgrades The portfolio now gives up to e Four years warranty coverage for products with a one year base warranty e Five years warranty coverage for products with a three or four year base warranty including special bid machine types Refer to the Description section for full details Overview The ThinkPlus warranty upgrade and ThinkPad protection offerings are only available from Lenovo These offerings can provide up to five years of hardware maintenance coverage and accident protection coverage including the machine warranty period in an electronic format The easy registration process of the attractively priced ThinkPlus offerings helps to ensure that a high quality maintenance service can be provided These ThinkPlus offerings are available through the same Business Partners who sell the relating Lenovo hardware The intention is to enable the Business Partne
11. NBD response target including HDD and TPP This offering is valid from the purchase date of the ThinkPlus runs concurrently with warranty period of the machine type and for an additional 36 months after the warranty period expires ThinkPad products with a three year CCR or OSR NBD base warranty Unless otherwise noted these offerings are only available during normal country business hours excluding public and national holidays e Customer carry in offerings 3 Yr CCR Base warranty only Three years customer carry in repair service including HDD This offering is valid from the purchase date of the ThinkPlus runs and ends concurrently with the warranty period of the machine type Three years customer carry in repair service including TPP This offering is valid from the purchase date of the ThinkPlus runs and ends concurrently with the warranty period of the machine type Three years customer carry in repair service including HDD and TPP This offering is valid from the purchase date of the ThinkPlus runs and ends concurrently with the warranty period of the machine type Four years customer carry in repair service This offering is valid from the purchase date of the ThinkPlus runs concurrently with the warranty period of the machine type and for an additional 12 months after the warranty period expires Four years customer carry in repair service including HDD This offering is valid from the purchase date of the Thin
12. Plus runs and ends concurrently with the warranty period of the machine type Four years on site repair service with a NBD response target including HDD This offering is valid from the purchase date of the ThinkPlus and runs and ends concurrently with warranty period of the machine type Four years on site repair service with a NBD response target including TPP This offering is valid from the purchase date of the ThinkPlus and runs and ends concurrently with warranty period of the machine type Four years on site repair service with a NBD response target including HDD and TPP This offering is valid from the purchase date of the ThinkPlus and runs and ends concurrently with warranty period of the machine type Five years on site repair service with a NBD response target This offering is valid from the purchase date of the ThinkPlus runs concurrently with the warranty period of the machine type and for an extra 12 months after the warranty period of the machine type ends Five years on site repair service with a NBD response target including HDD This offering is valid from the purchase date of the ThinkPlus runs concurrently with warranty period of the machine type and for an additional 12 months after the warranty period expires Five years on site repair service with a NBD response target including TPP This offering is valid from the purchase date of the ThinkPlus runs concurrently with warranty period of the machin
13. TPP This offering is valid from the purchase date of the ThinkPlus runs and ends concurrently with the warranty period of the machine type Four years courier collect service including HDD and TPP This offering is valid from the purchase date of the ThinkPlus runs and ends concurrently with the warranty period of the machine type Five years courier collect service This offering is valid from the purchase date of the ThinkPlus runs concurrently with the warranty period of the machine type and for an additional 12 months after the warranty period expires Five years courier collect service including HDD This offering is valid from the purchase date of the ThinkPlus runs concurrently with the warranty period of the machine type and for an additional 12 months after the warranty period expires Five years courier collect service including TPP This offering is valid from the purchase date of the ThinkPlus runs concurrently with the warranty period of the machine type and for an additional 12 months after the warranty period expires Five years courier collect service including HDD and TPP This offering is valid from the purchase date of the ThinkPlus runs concurrently with the warranty period of the machine type and for an additional 12 months after the warranty period expires e On site offerings Four years on site repair service with a NBD response target This offering is valid from the purchase date of the Think
14. amage to your Lenovo machine and confirm that the damage is covered by your ThinkPad Protection offering If the problem determination result is that your Lenovo machine is damaged due to an accident then arrangements will be made in countries where the service is available for a courier to collect the damaged machine so that repair can be carried out In countries where courier collect service is not available ThinkPad Protection service is to be carried out via the basic Customer Carry in Service bringing the damaged machine to an Authorized Warranty Service Provider or Repair Depot as appropriate Contact Lenovo to determine the level of service available in your country Accidental damage Damage to your equipment by a sudden unexpected accidental act that affects the operational workings of the equipment Exclusions The ThinkPad Protection element of this offering does not cover e Damage that is cosmetic and does not affect the functionality of the equipment such as scratches and dents e Parts intended to be replaced or consumed such as batteries e Defective design workmanship or failures otherwise covered by the equipment s Statement of Limited Warranty e Damage due to mechanical or electrical breakdown not caused by accidental damage e Normal wear and tear e Damage due to negligence incorrect use or intentional damage e Damage caused by acts of terrorism war flood or other force majeure e Damage caused by ioni
15. and to perform those activities that Lenovo may request The Problem Determination aim is to identify whether the problem resides with your Lenovo machine or with other machines or software If the Problem Determination result is that your Lenovo machine is failing and not functioning then the appropriate actions for the warranty or warranty upgrade will be put in place The customer is responsible for ensuring that all data on their ThinkPad is backed up prior to an repair being attempted Failure to do so will result in loss of data if the HDD or SDD is replaced or reloaded as part of the repair process Customer carry in repair You are requested to take your failing ThinkPad to the nearest Authorized Warranty Service Provider AWSP or Repair Depot where your ThinkPad will be exchanged or repaired The AWSP or Repair Depot will inform you when your repaired or exchanged ThinkPad is ready for collection Courier collect service This service is only applicable to Lenovo ThinkPad products The customer will disconnect the failing machine for collection arranged by Lenovo A courier will pick up the customer s ThinkPad and deliver it to the Lenovo repair depot Following its repair or exchange Lenovo will arrange the delivery of the repaired ThinkPad to the same customer location where it was originally collected The customer is responsible for its installation and verification On site repair service NBD A service technician will b
16. document e Next business day NBD Customer carry in repair CCR On site repair next business day OSR NBD Hard disk drive or solid state drive retention HDD ThinkPad Protection TPP Announcement details Lenovo delivers an enhanced portfolio of ThinkPlus offerings adding warranty upgrades and bundled offerings with ThinkPad protection and HDD or solid state drive retention These offerings give up to four years warranty coverage for products with a one year base warranty and up to five years warranty coverage for products with a three year base warranty They add warranty offerings to cover the four year base warranty special bid machine types Lenovo ThinkPlus warranty upgrade and ThinkPad protection offerings Following are the SAP orderable part numbers and the compatible Lenovo machine types they are valid for EMEA Region 1 offerings The following part numbers identified by the L denominator unless otherwise stated are available in the following countries e Austria 1 e Belgium 1 e Denmark 1 e Finland 1 e France 1 e Germany 1 e Ireland 1 5 e Israel e Italy 1 e Luxembourg e Netherlands 1 e Norway 1 e Portugal Lenovo Europe Middle East and Africa Lenovo is a registered trademark of Lenovo Corporation Services Announcement ZS09 0222 Spain 1 Switzerland 1 Sweden 1 UK 1 Notes 1 ThinkPad protection offerings are available in these countries 5 Courier col
17. e dispatched to arrive at your location within the next business day from the time the Problem Determination is finished In all other cases the date and time for on site intervention will be mutually agreed upon The next business day response time is an average target and not a committed service level neither for response time nor for problem resolution time On site repair service activities Lenovo will either repair or exchange the failing machine at your location and verify its functionality You must provide a suitable working area that is safe clean and well lit to allow disassembly and reassemble of the Lenovo machine On site repair service activities with HDD retention In addition to the activities for repair service the customer or his appointed representative may retain any or all HDDs or SSDs removed from the machine if it has been replaced as part of the repair process or if the machine is to be removed Lenovo Europe Middle East and Africa Lenovo is a registered trademark of Lenovo Corporation 14 Services Announcement ZS09 0222 from the customers control or presence any or all HDDs or SSDs can be removed and retained by the customer or his appointed representative ThinkPad Protection Lenovo will perform problem determination remotely You are requested to work with Lenovo during problem determination and to perform those activities that Lenovo may request The problem determination aim is to identify the accidental d
18. e type and for an additional 12 months after the warranty period expires Five years on site repair service with a NBD response target including HDD and TPP This offering is valid from the purchase date of the ThinkPlus runs concurrently with warranty period of the machine type and for an additional 12 months after the warranty period expires Notes e The customer must register their ThinkPlus offering to activate the service This will avoid any further delay due to entitlement verifications e The ThinkPlus offerings contained with this announcement letter do not cover the system battery e Some parts of Lenovo machines are designated as customer replaceable units CRUs such as keyboards memory or HDDs Lenovo Europe Middle East and Africa Lenovo is a registered trademark of Lenovo Corporation Services Announcement ZS09 0222 13 CRU activities Lenovo provides CRUs to you for replacement by you You must return all defective CRUs to Lenovo within 30 days of receiving your replacement CRU You are responsible for downloading designated machine code and other updates from a Lenovo internet web site or from other electronic media and following the instructions that Lenovo provides If appropriate CRUs may be provided to you under all service types Service activity descriptions Problem determination Lenovo will perform Problem Determination remotely You are requested to work with Lenovo during Problem Determination
19. hree years courier collect service including TPP This offering is valid from the purchase date of the ThinkPlus runs concurrently with the warranty period of the machine type and for an additional 24 months after the warranty period expires Three years courier collect service including HDD and TPP This offering is valid from the purchase date of the ThinkPlus runs concurrently with the warranty period of the machine type and for an additional 24 months after the warranty period expires Four years courier collect service This offering is valid from the purchase date of the ThinkPlus runs concurrently with the warranty period of the machine type and for an additional 36 months after the warranty period expires Four years courier collect service including HDD This offering is valid from the purchase date of the ThinkPlus runs concurrently with the warranty period of the machine type and for an additional 36 months after the warranty period expires Four years courier collect service including TPP This offering is valid from the purchase date of the ThinkPlus runs concurrently with the warranty period of the machine type and for an additional 36 months after the warranty period expires Four years courier collect service including HDD and TPP This offering is valid from the purchase date of the ThinkPlus runs concurrently with the warranty period of the machine type and for an additional 36 months after the warranty
20. ine type and for an additional 36 months after the warranty period expires e Courier collect offerings One year courier collect service This offering is valid from the purchase date of the ThinkPlus runs and ends concurrently with the warranty period of the machine type One year courier collect service including HDD This offering is valid from the purchase date of the ThinkPlus runs and ends concurrently with the warranty period of the machine type One year courier collect service including TPP This offering is valid from the purchase date of the ThinkPlus runs and ends concurrently with the warranty period of the machine type One year courier collect service including HDD and TPP This offering is valid from the purchase date of the ThinkPlus runs and ends concurrently with the warranty period of the machine type Lenovo Europe Middle East and Africa Lenovo is a registered trademark of Lenovo Corporation Services Announcement ZS09 0222 Three years courier collect service This offering is valid from the purchase date of the ThinkPlus runs concurrently with the warranty period of the machine type and for an additional 24 months after the warranty period expires Three years courier collect service including HDD This offering is valid from the purchase date of the ThinkPlus runs concurrently with the warranty period of the machine type and for an additional 24 months after the warranty period expires T
21. kPlus runs concurrently with the warranty period of the machine type and for an additional 12 months after the warranty period expires Four years customer carry in repair service including TPP This offering is valid from the purchase date of the ThinkPlus runs concurrently with the warranty period of the machine type and for an additional 12 months after the warranty period expires Four years customer carry in repair service including HDD and TPP This offering is valid from the purchase date of the ThinkPlus runs concurrently with the warranty period of the machine type and for an additional 12 months after the warranty period expires Five years customer carry in repair service This offering is valid from the purchase date of the ThinkPlus runs concurrently with the warranty period of the machine type and for an additional 24 months after the warranty period expires Five years customer carry in repair service including HDD This offering is valid from the purchase date of the ThinkPlus runs concurrently with the warranty period of the machine type and for an additional 24 months after the warranty period expires Five years customer carry in repair service including TPP This offering is valid from the purchase date of the ThinkPlus runs concurrently with the warranty period of the machine type and for an additional 24 months after the warranty period expires Five years customer carry in repair service including
22. lect offerings are only valid in Ireland for 30 miles round Dublin city Centre Outside this area TPP will be performed via Customer Carry In to the repair depot Lenovo ThinkPlus warranty upgrade and ThinkPad protection UPG offerings for ThinkPad one year CCR base warranty machine types ThinkPlus ThinkPlus ThinkPlus Part No ID No Description 73Y2755 L930 UPG 1Yr CCR 41K0406 L566 UPG 1Yr CCR 73Y2764 L939 UPG 1Yr CCR 4109434 L55 UPG 1Yr CCR 73Y2756 L931 UPG 1Yr CCR 41K0407 L567 UPG 1Yr CCR 73Y2765 L940 UPG 1Yr CCR 41E9873 L518 UPG 1Yr CCR 73Y2757 L932 UPG 1Yr CCR 41K0410 L570 UPG 1Yr CCR 73Y2766 L941 UPG 1Yr CCR 73Y2754 L929 UPG 1Yr CCR 73Y2758 L933 UPG 1Yr CCR 73Y2763 L938 UPG 1Yr CCR 73Y2767 L942 UPG 1Yr CCR 41c9435 L56 UPG 1Yr CCR 73Y2759 L934 UPG 1Yr CCR 41K0408 L568 UPG 1Yr CCR 73Y2768 L943 UPG 1Yr CCR 41E9875 L520 UPG 1Yr CCR 73Y2760 L935 UPG 1Yr CCR 41K0411 L571 UPG 1Yr CCR 73Y2769 L944 UPG 1Yr CCR 4605035 L667 UPG 1Yr CCR 73Y2761 L936 UPG 1Yr CCR 41K0409 L669 UPG 1Yr CCR 73Y2770 L945 UPG 1Yr CCR 4109431 L44 UPG 1Yr CCR 4605026 L658 UPG 1Yr CCR 4605037 L569 UPG 1Yr CCR 4605032 L664 UPG 1Yr CCR 41E9874 L519 UPG 1Yr CCR 73Y2762 L937 UPG 1Yr CCR 41K0412 L572 UPG 1Yr CCR 73Y2771 L946 UPG 1Yr CCR Eligible machine types all mod 0657 0658 0672 0673 1829 1846 1858 2081 2242 2261 2512 2527 2529 2530 2681 2714 2722 2731 2732 2738 2757 2764 2777 2782 2784 2884 2887 4058 6465 6470 7417 7443 7445 7448 7454 Lenov
23. m the purchase date of the ThinkPlus runs concurrently with the warranty period of the machine type and for an additional 12 months after the warranty period expires Four years courier collect service including TPP This offering is valid from the purchase date of the ThinkPlus runs concurrently with the warranty period of the machine type and for an additional 12 months after the warranty period expires Four years courier collect service including HDD and TPP This offering is valid from the purchase date of the ThinkPlus runs concurrently with the warranty period of the machine type and for an additional 12 months after the warranty period expires Five years courier collect service This offering is valid from the purchase date of the ThinkPlus runs concurrently with the warranty period of the machine type and for an additional 24 months after the warranty period expires Five years courier collect service including HDD This offering is valid from the purchase date of the ThinkPlus runs concurrently with the warranty period of the machine type and for an additional 24 months after the warranty period expires Five years courier collect service including TPP This offering is valid from the purchase date of the ThinkPlus runs concurrently with the warranty period of the machine type and for an additional 24 months after the warranty period expires Five years courier collect service including HDD and TPP This offe
24. nt that the replacement equipment cost will exceed the maximum claim limit we reserve the right to provide cash settlement up to the maximum claim limit Damage to parts not covered by TPP or base warranty Where a part has been damaged that is not covered by either TPP or the base warranty then if it is available a replacement may be purchased directly form Lenovo Prices Prices for Lenovo ThinkPlus warranty upgrade and ThinkPad protection offerings for ThinkPad can be obtained from your local Lenovo Business Partner or sales representative Announcement countries The Lenovo ThinkPlus warranty upgrade and ThinkPad protection offerings for ThinkPad are only available in the following countries Geographic restrictions may exist within some countries including those already noted for on site and courier based offerings Customers should confirm with their Business partner or Lenovo sales representative that the warranty upgrade offering is valid for their Lenovo machines locations Requests for service for machines outside of the coverage area will be delivered using the highest available service level up to but not exceeding the service level of the upgrade Requests for service in countries not included in the announcement list below will be delivered under the machines base warranty applying international warranty rules Refer to the Lenovo web site for full information on international warranty http www lenovo com e Au
25. o Europe Middle East and Africa Services Announcement ZS09 0222 to to to to to to to TO to to to to to to to to to to to TO TO TO TO to to to to to TO TO TO TO TO TO TO els 1834 2386 2684 2743 2801 6471 7465 lyr lyr lyr 3Yr 3Yr 3Yr 3Yr 4yr 4yr 4yr 4yr lyr lyr lyr lyr 3Yr 3Yr 3Yr 3Yr 4yr 4yr 4yr 4yr lyr lyr lyr lyr 3Yr 3Yr 3Yr 3Yr 4yr 4yr 4yr 4yr 1843 2388 2712 2746 2809 6480 7649 CCR HDD CCR TPP CCR HDD TPP CCR CCR HDD CCR TPP CCR HDD TPP CCR CCR HDD CCR TPP CCR HDD TPP collect col lect HDD collect TPP Collect HDD TPP Courier Courier Courier Courier collect Col lect HDD col lect TPP Collect HDD TPP Courier Courier Courier Courier collect col lect HDD collect TPP Col lect HDD TPP Courier Courier Courier Courier OSR OSR OSR OSR NBD NBD HDD NBD TPP NBD HDD TPP OSR OSR OSR OSR NBD NBD HDD NBD TPP NBD HDD TPP OSR OSR OSR OSR NBD NBD HDD NBD TPP NBD HDD TPP 1844 2511 2713 2754 2881 6481 7650 Lenovo is a registered trademark of Lenovo Corporation 7732 7738 7742 7755 8914 8918 8930 8932 8942 8943 9450 9451 9455 9456 9460 9461 Lenovo ThinkPlus warranty upgrade and ThinkPad protection UPG offerings for ThinkPad three year CCR base warranty machine types ThinkPlus ThinkPlus ThinkPlus Part No ID No Description 73Y2775 L950 UPG 3Y
26. r CCR to 3Yr CCR HDD 41k0420 L573 UPG 3Yr CCR to 3Yr CCR TPP 73Y2786 L961 UPG 3Yr CCR to 3Yr CCR HDD TPP 41E9876 L521 UPG 3Yr CCR to 4Yr CCR 73Y2776 L951 UPG 3Yr CCR to 4Yr CCR HDD 41K0423 L576 UPG 3Yr CCR to 4Yr CCR TPP 73Y2787 L962 UPG 3Yr CCR to 4Yr CCR HDD TPP 73Y2772 L947 UPG 3Yr CCR to 5Yr CCR 73Y2777 L952 UPG 3Yr CCR to 5Yr CCR HDD 73Y2783 L958 UPG 3Yr CCR to 5Yr CCR TPP 73Y2788 L963 UPG 3Yr CCR to 5Yr CCR HDD TPP 41c9436 L57 UPG 3Yr CCR to 3Yr Courier Collect 73Y2778 L953 UPG 3Yr CCR to 3Yr Courier Collect HDD 41K0421 L574 UPG 3Yr CCR to 3Yr Courier Collect TPP 73Y2789 L964 UPG 3Yr CCR to 3Yr Courier Collect HDD TPP 41E 9878 L523 UPG 3Yr CCR to 4Yr Courier Collect 73Y2779 L954 UPG 3Yr CCR to 4Yr Courier Collect HDD 41K0424 L577 UPG 3Yr CCR to 4Yr Courier Collect TPP 73Y2790 L965 UPG 3Yr CCR to 4Yr Courier Collect HDD TPP 73Y2773 L948 UPG 3Yr CCR to 5Yr Courier Collect 73Y2780 L955 UPG 3Yr CCR to 5Yr Courier Collect HDD 73Y2784 L959 UPG 3Yr CCR to 5Yr Courier Collect TPP 73Y2791 L966 UPG 3Yr CCR to 5Yr Courier Collect HDD TPP 4109432 L45 UPG 3Yr CCR to 3Yr OSR NBD 46D5027 L659 UPG 3Yr CCR to 3Yr OSR NBD HDD 41k0422 L575 UPG 3Yr CCR to 3Yr OSR NBD TPP 46D5033 L665 UPG 3Yr CCR to 3Yr OSR NBD HDD TPP 41E9877 L522 UPG 3Yr CCR to 4Yr OSR NBD 73Y2781 L956 UPG 3Yr CCR to 4Yr OSR NBD HDD 41K0425 L578 UPG 3Yr CCR to 4Yr OSR NBD TPP 73Y2792 L967 UPG 3Yr CCR to 4Yr OSR NBD HDD TPP 73Y2774 L949 UPG 3Yr CCR to 5Yr OSR NBD 73Y2782 L
27. r to offer his customer an off the shelf warranty upgrade or post warranty offering at the time the customer purchases their machine To enable the Business Partners to select the correct ThinkPlus offering for a particular machine type a services selection guide is available providing a cross reference list of PhysicalPac ThinkPlus and ThinkPad protection offerings to applicable machine types The Lenovo ThinkPlus warranty upgrade and ThinkPad protection offerings for ThinkPad have a part number and can be ordered through UPOS SAP in the same manner as Lenovo products To be eligible for service and to maximize the upgraded warranty coverage period ideally a ThinkPlus offering should be purchased by the customer within 30 days of the purchase of the machine type to which it applies It is possible for upgrades to be purchased and registered at any time during a machines base warranty period but this reduces the upgraded coverage period All offerings must be registered by the customer within 21 days of its purchase by completing the e mail based online registration process provided Lenovo Europe Middle East and Africa Lenovo is a registered trademark of Lenovo Corporation 1 Services Announcement ZS09 0222 Key prerequisites The offerings in this announcement are only applicable to Lenovo ThinkPad machine types Planned availability date October 20 2009 Description Definitions The following abbreviations are used in this
28. ring is valid from the purchase date of the ThinkPlus runs concurrently with the warranty period of the machine type and for an additional 24 months after the warranty period expires e On site offerings Three years on site repair service with a NBD response target This offering is valid from the purchase date of the ThinkPlus runs and ends concurrently with the warranty period of the machine type Three years on site repair service with a NBD response target including HDD This offering is valid from the purchase date of the ThinkPlus and runs and ends concurrently with warranty period of the machine type Three years on site repair service with a NBD response target including TPP This offering is valid from the purchase date of the ThinkPlus and runs and ends concurrently with warranty period of the machine type Three years on site repair service with a NBD response target including HDD and TPP This offering is valid from the purchase date of the ThinkPlus and runs and ends concurrently with warranty period of the machine type Four years on site repair service with a NBD response target This offering is valid from the purchase date of the ThinkPlus runs concurrently with the warranty period of the machine type and for an extra 12 months after the warranty period of the machine type ends Four years on site repair service with a NBD response target including HDD This offering is valid from the purchase date of
29. s Three years customer carry in repair service including TPP This offering is valid from the purchase date of the ThinkPlus runs concurrently with the warranty period of the machine type and for an additional 24 months after the warranty period expires Three years customer carry in repair service including TPP and HDD This offering is valid from the purchase date of the ThinkPlus runs concurrently with the warranty period of the machine type and for an additional 24 months after the warranty period expires Four years customer carry in repair service This offering is valid from the purchase date of the ThinkPlus runs concurrently with the warranty period of the machine type and for an additional 36 months after the warranty period expires Four years customer carry in repair service including HDD This offering is valid from the purchase date of the ThinkPlus runs concurrently with the warranty period of the machine type and for an additional 36 months after the warranty period expires Four years customer carry in repair service including TPP This offering is valid from the purchase date of the ThinkPlus runs concurrently with the warranty period of the machine type and for an additional 36 months after the warranty period expires Four years customer carry in repair service including HDD and TPP This offering is valid from the purchase date of the ThinkPlus runs concurrently with the warranty period of the mach
30. sponse target including TPP This offering is valid from the purchase date of the ThinkPlus runs concurrently with warranty period of the machine type and for an additional 24 months after the warranty period expires Three years on site repair service with a NBD response target including HDD and TPP This offering is valid from the purchase date of the ThinkPlus runs concurrently with warranty period of the machine type and for an additional 24 months after the warranty period expires Four years on site repair service with a NBD response target This offering is valid from the purchase date of the ThinkPlus runs concurrently with warranty Lenovo Europe Middle East and Africa Lenovo is a registered trademark of Lenovo Corporation Services Announcement ZS09 0222 period of the machine type and for an additional 36 months after the warranty period expires Four years on site repair service with a NBD response target including HDD This offering is valid from the purchase date of the ThinkPlus runs concurrently with warranty period of the machine type and for an additional 36 months after the warranty period expires Four years on site repair service with a NBD response target including TPP This offering is valid from the purchase date of the ThinkPlus runs concurrently with warranty period of the machine type and for an additional 36 months after the warranty period expires Four years on site repair service with a
31. stria e Belgium e Bulgaria 1 e Croatia e Czech Republic e Denmark e Finland e France 2 e Germany e Greece e Hungary e Ireland e Israel e Italy e Luxembourg e Netherlands e Norway Lenovo Europe Middle East and Africa Lenovo is a registered trademark of Lenovo Corporation 16 Services Announcement ZS09 0222 e Poland e Portugal e Romania e Russia 3 e Slovakia e Slovenia 4 e South Africa e Spain e Sweden e Switzerland e Turkey e United Kingdom 5 Notes 1 Bulgaria is limited to the capital Sofia for on site service 2 Excluding DOM TOM and all other French overseas territories and dependencies 3 Russia is limited to 100km radius from the centre of Moscow for on site service 4 Slovenia is limited to 50 km radius of Ljubljana for on site service 5 Mainland U K only for on site service Trademarks Lenovo ThinkPlus and ThinkPad are registered trademarks of Lenovo Corporation in the United States other countries or both Other company product and service names may be trademarks or service marks of others Terms of use Information may be changed or updated without notice Lenovo may also make improvements or changes in the products or the programs described in this information at any time without notice Lenovo assumes no responsibility regarding the accuracy of the information that is provided by Lenovo and use of such information is at the recipient s own risk Information Lenovo p
32. the ThinkPlus runs concurrently Lenovo Europe Middle East and Africa Lenovo is a registered trademark of Lenovo Corporation 11 Services Announcement ZS09 0222 with warranty period of the machine type and for an additional 12 months after the warranty period expires Four years on site repair service with a NBD response target including TPP This offering is valid from the purchase date of the ThinkPlus runs concurrently with warranty period of the machine type and for an additional 12 months after the warranty period expires Four years on site repair service with a NBD response target including HDD and TPP This offering is valid from the purchase date of the ThinkPlus runs concurrently with warranty period of the machine type and for an additional 12 months after the warranty period expires Five years on site repair service with a NBD response target This offering is valid from the purchase date of the ThinkPlus runs concurrently with the warranty period of the machine type and for an extra 24 months after the warranty period of the machine type ends Five years on site repair service with a NBD response target including HDD This offering is valid from the purchase date of the ThinkPlus runs concurrently with warranty period of the machine type and for an additional 24 months after the warranty period expires Five years on site repair service with a NBD response target including TPP This offering is valid from
33. the machine type and for an additional 12 months after the warranty period expires Five years customer carry in repair service including HDD This offering is valid from the purchase date of the ThinkPlus runs concurrently with the warranty period of the machine type and for an additional 12 months after the warranty period expires Five years customer carry in repair service including TPP This offering is valid from the purchase date of the ThinkPlus runs concurrently with the warranty period of the machine type and for an additional 12 months after the warranty period expires Five years customer carry in repair service including HDD and TPP This offering is valid from the purchase date of the ThinkPlus runs concurrently with the warranty period of the machine type and for an additional 12 months after the warranty period expires e Courier collect offerings 4 Yr CCR base warranty only Four years courier collect service This offering is valid from the purchase date of the ThinkPlus runs and ends concurrently with the warranty period of the machine type Lenovo Europe Middle East and Africa Lenovo is a registered trademark of Lenovo Corporation Services Announcement ZS09 0222 12 Four years courier collect service including HDD This offering is valid from the purchase date of the ThinkPlus runs and ends concurrently with the warranty period of the machine type Four years courier collect service including
34. the purchase date of the ThinkPlus runs concurrently with warranty period of the machine type and for an additional 24 months after the warranty period expires Five years on site repair service with a NBD response target including HDD and TPP This offering is valid from the purchase date of the ThinkPlus runs concurrently with warranty period of the machine type and for an additional 24 months after the warranty period expires ThinkPad products with a four year CCR or OSR NBD base warranty Unless otherwise noted these offerings are only available during normal country business hours excluding public and national holidays e Customer Carry in offerings 4 Yr CCR base warranty only Four years customer carry in repair service including HDD This offering is valid from the purchase date of the ThinkPlus runs and ends concurrently with the warranty period of the machine type Four years customer carry in repair service including TPP This offering is valid from the purchase date of the ThinkPlus runs and ends concurrently with the warranty period of the machine type Four years customer carry in repair service including HDD and TPP This offering is valid from the purchase date of the ThinkPlus runs and ends concurrently with the warranty period of the machine type Five years customer carry in repair service This offering is valid from the purchase date of the ThinkPlus runs concurrently with the warranty period of
35. ublishes on the World Wide Web may contain references or cross references to Lenovo products programs and services that are not announced or available in your country Such references do not imply that Lenovo intends to announce such products programs or services in your country Consult your local Lenovo business contact for information regarding the products programs and services which may be available to you Lenovo s obligations with respect to its products and services are governed solely by the agreements under which they are provided Additional terms of use are located at http www lenovo com legal us en Lenovo Europe Middle East and Africa Lenovo is a registered trademark of Lenovo Corporation Services Announcement ZS09 0222
36. zing radiation contamination by radiation or by pressure waves as a result of aircraft and other aerial devices traveling at supersonic or sonic speeds e Damage or failures recoverable through the equipment s Statement of Limited Warranty other insurance or guarantees e Damage caused by a fire from either an internal or external source The ThinkPad Protection element of this offering does not provide coverage for e Theft of the equipment e Loss of the equipment e Any loss of or damage to any software preloaded on or purchased with or otherwise loaded onto the equipment The customer is responsible for all data stored on the equipment and Lenovo do not provide any data recovery assistance with this policy e Your equipment where a repair has been attempted without authorization from our agent then your policy will terminate no refund will be due and we will not reimburse you for any repairs carried out Maximum claims limit Lenovo Europe Middle East and Africa Lenovo is a registered trademark of Lenovo Corporation 15 Services Announcement ZS09 0222 The maximum total claim limit under these types of offerings shall be up to but not more than the replacement cost of the equipment The total claim limit shall include all claims made under these types of offerings during the period of cover Replacement cost will be the cost of same or similar specification equipment as the equipment originally purchased from Lenovo In the eve
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