APC SUA2200RMXLI3U Kit
Contents
1. and one wire into the IN terminal of the EPO terminal block 3 Secure the connection by tightening the screws on the EPO terminal block 4 Plug the terminal block into the UPS The EPO interface is a Safety Extra Low Voltage SELV circuit Connect it only to other SELV circuits The EPO interface monitors circuits that have no determined voltage potential Such closure circuits may be provided by a switch or relay properly isolated from the utility To avoid damage to the UPS do not connect the EPO interface to any circuit other than a closure type circuit Use one of the following cable types to connect the UPS to the EPO switch e CL2 Class 2 cable for general use e CL2P Plenum cable for use in ducts plenums and other spaces used for environmental air e CL2R Riser cable for use in a vertical run in a floor to floor shaft e CLEX Limited use cable for use in dwellings and for use in raceways e For installation in Canada Use only CSA certified type ELC extra low voltage control cable e For installation in other countries Use standard low voltage cable in accordance with national and local regulations 12 Smart UPS XL 3U Rack Mount 2200 3000 VA 120 230 Vac 3000 VA 100 200 Vac User Manual Configuration Configure UPS parameters This configuration affects the accuracy of the predicted runtime calculations the UPS performs while running on battery power Smart UPS XL models must be programed to recogni2. American Power Conversion Barueri 40 Catamore Blvd Alphaville Sao Paulo East Providence RI 02914 USA 06455 030 Brazil APC India Pvt Ltd 187 3 188 3 Jigani Industrial Area Jigani Bangalore 562106 Karnataka India Importer American Power Conversion A P C b v Ballybritt Business Park Galway Ireland Galway Ireland Gerry Daly Managing Director Europe Anz oe 5 Jan 08 Smart UPS XL 3U Rack Mount 2200 3000 VA 120 230 Vac 3000 VA 100 200 Vac User Manual 21 Two Year Limited Warranty APC Worldwide Customer Support Customer support for this or any other APC product is available at no charge in any of the following ways Refer to the APC Web site to access documents in the APC Knowledge Base and to submit customer support requests www apc com Corporate Headquarters Connect to localized APC Web sites for specific countries each of which provides customer support information www apc com support Global support searching APC Knowledge Base and using e support Contact an APC Customer Support center by telephone or e mail Local country specific centers go to www apc com support contact for information Contact the APC representative or other distributor from whom you purchased your APC product for information on how to obtain local customer support 22 Smart UPS XL 3U Rack Mount 2200 3000 VA 120 230 Vac 3000 VA 100 200 Vac User Manual
3. Oo Smart UPS XL 3U Rack Mount 2200 3000 VA 120 230 Vac 3000 VA 100 200 Vac User Manual 5 Installation Rear Panels 2200 3000 VA 120 Vac 3000 VA 100 Vac 2200 3000 VA 230 Vac Rear Panel Features 2 b Ga o o fe 3 ele gt ol A ONS ao o0 00 00 9 N ogoogo A es OX ue 2 E S fo D meoe o 000000 l Y oof 9 fo o o 3000 VA 200 Vac BE iP 2 ek o hi III Fr N oxrexexoroxexoro COCO 0 00 000 000000000 m RR 000000000 Hi oj 885 o O Immer lo 9 o o 0 f 1 o o olh meo The UPS features a TVSS screw located on the rear panel for connecting the ground leads on transient voltage devices The UPS is equipped with an external battery connector located on the rear panel of the unit Where appropriate use an APC extension battery cable For ordering details contact your dealer or APC through the Web site www apc com 120 V models only The UPS is equipped with a Site Wiring Fault LED located on the rear panel of the unit The LED will be illuminated if the UPS is plugged into an improperly wired utility power outlet see Troubleshooting in this manual USB and Serial connectors are communication ports Use only an APC approved cable to connect to th
4. The UPS is not connected to utility power supply Check that the power cable from the UPS to the utility power supply is securely connected at both ends Very low or no utility voltage Check the utility power supply to the UPS by plugging in a table lamp If the light is very dim have the utility voltage checked UPS will not turn off The UPS is experiencing an internal fault Do not attempt to use the UPS Unplug the UPS and have it serviced immediately UPS beeps occasionally Normal UPS operation when running on battery None The UPS is protecting the connected equipment Press the Test button to silence this alarm UPS is not providing expected backup time The UPS battery s are weak due to a recent power outage or battery s are near the end of their service life Charge the battery s Batteries require recharging after extended outages Batteries can wear faster when put into service often or when operated at elevated temperatures If the battery s are near the end of their service life consider replacing the battery s even if the Replace Battery LED is not yet illuminated All LEDs are illuminated and the UPS emits a constant beeping The UPS is experiencing an internal fault Do not attempt to use the UPS Unplug the UPS and have it serviced immediately Front panel LEDs flash sequentially The UPS has been shut down remotely through software or an optional access
5. by an electrician There is no LED illumination The line voltage is extremely low and should be checked by an electrician On Line LED There is no LED illumination The UPS is running on battery or it must be turned on The LED is blinking The UPS is running an internal self test 18 Smart UPS XL 3U Rack Mount 2200 3000 VA 120 230 Vac 3000 VA 100 200 Vac User Manual Regulatory and Warranty Information Regulatory and Warranty Information Regulatory Agency Approvals and Radio Frequency Warnings FCC Compliance Notice This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy If it is not installed and used in accordance with the instruction manual it may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case users will be required to take whatever measures may be necessary to correct the interference at their own expense 120 V models LISTED 42C2 LR63938 E95463 100 200 V models COREL ERLERESERNE AT MAMA VCCI ORECEI lt DOANE LISTED 42C2 ke ti COKBARERHTER TS CER WERTHER LTIENSURT F35463
6. negligence improper installation or testing Further APC shall not be liable under the warranty for unauthorized attempts to repair or modify wrong or inadequate electrical voltage or connection inappropriate on site operation conditions corrosive atmosphere repair installation start up by non APC designated personnel a change in location or operating use exposure to the elements Acts of God fire theft or installation contrary to APC recommendations or specifications or in any event if the APC serial number has been altered defaced or removed or any other cause beyond the range of the intended use THERE ARE NO WARRANTIES EXPRESS OR IMPLIED BY OPERATION OF LAW OR OTHERWISE OF PRODUCTS SOLD SERVICED OR FURNISHED UNDER THIS AGREEMENT OR IN CONNECTION HEREWITH APC DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY SATISFACTION AND FITNESS FOR A PARTICULAR PURPOSE APC EXPRESS WARRANTIES WILL NOT BE ENLARGED DIMINISHED OR AFFECTED BY AND NO OBLIGATION OR LIABILITY WILL ARISE OUT OF APC RENDERING OF TECHNICAL OR OTHER ADVICE OR SERVICE IN CONNECTION WITH THE PRODUCTS THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES AND REMEDIES THE WARRANTIES SET FORTH ABOVE CONSTITUTE APC SOLE LIABILITY AND PURCHASER EXCLUSIVE REMEDY FOR ANY BREACH OF SUCH WARRANTIES APC WARRANTIES EXTEND ONLY TO PURCHASER AND ARE NOT EXTENDED TO ANY THIRD PARTIES IN NO EVENT SHALL APC ITS OFFICERS DIRECTORS AFFILIATES OR E
7. 0 230 Vac 3000 VA 100 200 Vac User Manual Configuration software interface provides automatic unattended shutdown when approximately two minutes of battery operated run time remains level of about 2 minutes Dimly illuminated low battery warning level of about 5 minutes No illumination low battery warning level is about 8 minutes Factory User Selectable Function Default Choices Description Low Battery 2 minutes Brightly The low battery warning beeps are continuous Warning Li BS illuminated when two minutes of run time remain PowerChute low battery warning To change the default interval setting use a pointed object such as a pen to press the Sensitivity switch located on the rear panel next to the green Sensitivity LED while pressing the Test button located on the front display Change the low battery warning interval setting to the time that the operating system or system software requires to safely shut down Synchronized Turn on Delay 0 seconds Os 240s 605 300s e 120s 360s e 180s 420s Specify the time the UPS will wait after the return of utility power before start up to avoid branch circuit overload High Transfer Point 100 V models 108 Vac 108 Vac e 112 Vac 110 Vac e 114 Vac 120 V models 127 Vac 127 Vac 133 Vac e 130 Vac 136 Vac 200 V models 225 Vac 225 Vac e 233 Vac 229 Vac 237 Vac 230 V models 253 V
8. 081 0171 O O a Feature Title Function Power On Press this button to turn on the UPS Continue reading for additional capabilities Power Off Press this button to turn off the UPS Self Test Automatic The UPS performs a self test automatically when turned on and every two weeks thereafter by default During the self test the UPS briefly operates the connected equipment on battery The self test is a diagnostic test of the condition of batteries and connected equipment Manual Press and hold the TEST button for a few seconds to initiate a self test Cold Start 120 230 V models only When there is no utility power and the UPS is off the cold start feature will switch the UPS and connected equipment onto battery power see Troubleshooting in this manual Smart UPS XL 3U Rack Mount 2200 3000 VA 120 230 Vac 3000 VA 100 200 Vac User Manual 9 Configuration Configuration UPS settings Settings are adjusted through PowerChute software or optional SmartSlot accessory cards voltage distortions by transferring to battery operation to protect the Dimly illuminated medium sensitivity No illumination low sensitivity Factory User Selectable Function Default Choices Description Automatic On startup and Every 7 days Set the interval at which the UPS will execute a Self Test every 14 days 168 hours self test 336 hours e On startup and every there after 14 days 336 hours there after e On st
9. IOBAKKERENENSKRAHTDLSERENAIENEN KT VCCI A 230 V models CE EQ E ME 61 Smart UPS XL 3U Rack Mount 2200 3000 VA 120 230 Vac 3000 VA 100 200 Vac User Manual 19 Two Year Limited Warranty Two Year Limited Warranty The limited warranty provided by American Power Conversion APC in this statement of Limited Factory Warranty applies only to products you purchase for your commercial or industrial use in the ordinary course of your business Terms of warranty APC warrants its products to be free from defects in materials and workmanship for a period of two years from the date of purchase The obligation of APC under this warranty is limited to repairing or replacing at its sole discretion any such defective products This warranty does not apply to equipment that has been damaged by accident negligence or misapplication or has been altered or modified in any way Repair or replacement of a defective product or part thereof does not extend the original warranty period Any parts furnished under this warranty may be new or factory remanufactured Non transferable warranty This warranty extends only to the original purchaser who must have properly registered the product The product may be registered at the APC Web site www apc com Exclusions APC shall not be liable under the warranty if its testing and examination disclose that the alleged defect in the product does not exist or was caused by end user or any third person misuse
10. MPLOYEES BE LIABLE FOR ANY FORM OF INDIRECT SPECIAL CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OUT OF THE USE SERVICE OR INSTALLATION OF THE PRODUCTS WHETHER SUCH DAMAGES ARISE IN CONTRACT OR TORT IRRESPECTIVE OF FAULT NEGLIGENCE OR STRICT LIABILITY OR WHETHER APC HAS BEEN ADVISED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES SPECIFICALLY APC IS NOT LIABLE FOR ANY COSTS SUCH AS LOST PROFITS OR REVENUE LOSS OF EQUIPMENT LOSS OF USE OF EQUIPMENT LOSS OF SOFTWARE LOSS OF DATA COSTS OF SUBSTITUENTS CLAIMS BY THIRD PARTIES OR OTHERWISE NO SALESMAN EMPLOYEE OR AGENT OF APC IS AUTHORIZED TO ADD TO OR VARY THE TERMS OF THIS WARRANTY WARRANTY TERMS MAY BE MODIFIED IF AT ALL ONLY IN WRITING SIGNED BY AN APC OFFICER AND LEGAL DEPARTMENT Warranty claims Customers with warranty claims issues may access the APC customer support network through the Support page of the APC Web site www apc com support Select your country from the country selection pull down menu Open the Support tab at the top of the Web page to obtain contact information for customer support in your region Entire contents copyright 2008 American Power Conversion Corporation All rights reserved Reproduction in whole or in part without permission is prohibited APC the APC logo Smart UPS and PowerChute are trademarks of American Power Conversion Corporation All other trademarks product names and corporate names are the property of their respective owners and are use
11. Smart UPS XL Uninterruptible Power Supply Rack Mount 3U SUA2200 3000 VA 120 230 Vac SUA3000 VA 100 200 Vac English 990 2404B 11 2008 Introduction Introduction About this UPS The APC Uninterruptible Power Supply UPS provides protection for electronic equipment from utility power blackouts brownouts sags and surges The UPS filters small utility line fluctuations and isolates electronic equipment from large disturbances by internally disconnecting from utility line power The UPS provides continuous power from the batteries until utility power returns to safe levels or the batteries are fully discharged Accessories This UPS is equipped with an accessory SmartSlot Refer to the APC Web site www apc com for available accessories If a standard accessory such as a Network Management Card is installed on this UPS refer to the accessory user manual or CD for installation and operation instructions Install accessories prior to connecting power to the UPS Unpack Read the Safety Guide before installing the UPS Inspect the UPS upon receipt Notify the carrier and dealer if there is damage The packaging is recyclable save it for reuse or dispose of it properly Check the package contents e UPS e Rail kit Front bezel e EPO connectors 120 V Models Only 100 200 V Models Only 230 V Models Only UPS literature kit contents UPS literature kit contents UPS literature kit contents e Two rack mount brackets
12. ac 253 Vac 261 Vac 257 Vac 265 Vac To avoid unnecessary use of the battery where utility voltage is chronically high set the high transfer point higher if the connected equipment can tolerate this condition Smart UPS XL 3U Rack Mount 2200 3000 VA 120 230 Vac 3000 VA 100 200 Vac User Manual 11 Configuration 120 V models 106 Vac 97 Vac e 103 Vac e 100 Vac e 106 Vac 200 V models 184 Vac e 173 Vac e 180 Vac e 176 Vac 184 Vac 230 V models Factory User Selectable Function Default Choices Description Low Transfer Point 700 V models To avoid unnecessary use of the battery where 92 Vac e 86 Vac e 90 Vac utility voltage is chronically low set the low 88 Vac 92 Vac transfer point lower if the connected equipment can tolerate this condition 208 Vac e 196 Vac e 204 Vac e 200 Vac e 208 Vac Output Voltage 230 V models only Sets the UPS output 230 V models 230 Vac e 220 Vac 240 Vac voltage Connect the Emergency Power Off option The Emergency Power Off EPO option is a safety feature that will immediately remove power to all connected equipment When the EPO button is pushed all connected equipment will immediately turn off and will not switch to battery power Adhere to all national and local electrical codes when wiring the EPO 1 Use the EPO terminal block supplied with the UPS 2 Insert one wire from the EPO cable into the 24 terminal
13. artup only e No self test UPS ID UPS_IDEN Up to eight characters Uniquely identify the UPS i e server name or alphanumeric location for network management purposes Date of Last Manufacture mm dd yy Reset this date when you replace the battery Battery Date module Replacement Minimum Capacity 0 percent 0 60 Specify the percentage to which batteries will Before Return from 15 75 be charged following a low battery shutdown Shutdown 30 90 before powering connected equipment 45 Voltage Sensitivity High sensitivity Brightly Adjust by pressing the Sensitivity switch The UPS detects IX illuminated high located on the rear panel next to the green and reacts to line IX sensitivity Sensitivity LED Use a pointed object such as a pen to do so Note In situations of poor power quality the UPS may frequently transfer to battery operation Ifthe connected equipment can connected operate normally under such conditions reduce equipment the sensitivity setting to conserve battery capacity and service life Voltage sensitivity levels can be changed through PowerChute software Alarm Delay Enable e Enable Mute ongoing alarms or disable all alarms Control e Mute permanently e Disable Shutdown Delay 90 seconds 0s 3605 Set the interval between the time when the UPS 905 450 5 receives a shutdown command and actual 180s e 5405 shutdown e 270s e 630s 10 Smart UPS XL 3U Rack Mount 2200 3000 VA 12
14. cks using NMC terminal mode l 2 Once the blank terminal window is open Press ENTER to initiate terminal mode Press ENTER multiple times until the prompt User Name is displayed Follow the prompts Type slowly waiting until each character appears on the screen prior to typing the next character Network Management Card defaults e User Name apc e Password apc Smart UPS XL 3U Rack Mount 2200 3000 VA 120 230 Vac 3000 VA 100 200 Vac User Manual 13 Configuration 3 Nd au A 8 9 Press 1 and ENTER to select Device Manager Select the model by entering the corresponding number then press ENTER Press 3 and ENTER to select Configuration Press 1 and ENTER to select Battery Press 2 and ENTER to change Battery Settings Type in the number of external battery packs then press ENTER Number of external battery packs 1 1 external battery pack 2 2 external battery packs 3 3 external battery packs etc Press 3 and ENTER to accept the changes Press ESC multiple times 5 to return to the main menu 10 Press 4 and ENTER to log out Configure UPS connection settings using UPS terminal mode Connect the serial cable to the serial port on the back of the UPS If using USB communication to the UPS disconnect the USB cable prior to connecting the serial cable 1 2 4 5 Open a terminal program such as HyperTerminal From the Desktop go to Start Programs Accessories Communication HyperTermi
15. d for informational purposes only 20 Smart UPS XL 3U Rack Mount 2200 3000 VA 120 230 Vac 3000 VA 100 200 Vac User Manual Two Year Limited Warranty APC EC Declaration of Conformity 2008 Date of product declaration We the undersigned declare under our sole responsibility that the equipment specified below conforms to the following standards and directives Harmonized Standards EN 60950 1 IEC 60950 1 EN 62040 1 1 EN 55022 EN 55024 IEC 61000 3 2 3 3 4 2 4 3 4 4 4 5 4 6 4 8 4 11 Applicable Council Directives 2006 95 EC Type of Equipment Uninterruptible Power Supply Model Numbers SUA3000RMXLI3U SUA2200RMXLI3U Manufacturers American Power Conversion American Power Conversion APC Suzhou UPS Co Ltd Ballybritt Business Park 2nd Street 339 Suhong Zhong Lu Galway Ireland PEZA Cavite Economic Zone Suzhou Industrial Park Rosario Cavite Suzhou Jiangsu 215021 American Power Conversion Philippines P R China Breaffy Rd i Castlebar American Power Conversion APC Power Infrastructure Co Ltd Co Mayo Ireland Lot 10 Block 16 Phase 4 1678 Ji Xian Road Tong An PEZA Rosario Cavite Xiamen Philippi American Power Conversion a P R China 361100 132 Fairgrounds Rd West Kingston RI 02892 USA American Power Conversion i Lot 3 Block 14 Phase 3 PEZA Rosario Cavite Philippines American Power Conversion 1600 Division Rd West Warwick RI 02892 USA APC Brazil LTDA AI Xingu 850
16. e Two rack mount brackets e Two rack mount brackets e Four cage nuts Four cage nuts Four cage nuts Eight flathead screws Eight flathead screws Eight flathead screws e Product documentation e Product documentation e Product documentation e Smart UPS User Manuals CD e Serial communication cable Smart UPS User Manuals CD PowerChute Business Edition CD e Safety information e PowerChute Business Edition CD e Serial and USB communication cable e Warranty information e Serial and USB communication cable e Safety information e Safety information e Warranty information e Warranty information e Input power cord e Alternate input power cord UK customers e Utility connector plug e IEC jumper cables NOTE The model and serial numbers are located on a small rear panel label For some models an additional label is located on the chassis under the front bezel Smart UPS XL 3U Rack Mount 2200 3000 VA 120 230 Vac 3000 VA 100 200 Vac User Manual 3 Specifications Specifications Environmental Temperature This unit is intended for indoor Operating 0 to 40 C 32 to 104 F use only Select a location sturdy Storage 15 to 30 C 5 to 86 F charge the UPS battery every six enough to handle the weight months Do not operate the UPS where 30 to 45 C 86 to 113 F charge the UPS battery every three there is excessive dust or the months temperature or humidity are outside the spec
17. e serial port A standard serial interface cable is incompatible with the UPS Serial and USB ports cannot be used simultaneously USB has priority over Serial The UPS has a SmartSlot located on the rear panel for adding optional accessories to the unit 100 120 200 V model circuit breaker and line cord connection 230 V model circuit breaker and line cord connection The UPS is equipped with an emergency power off feature located on the rear panel of the unit Smart UPS XL 3U Rack Mount 2200 3000 VA 120 230 Vac 3000 VA 100 200 Vac User Manual Start up and Operation Connect equipment external battery pack s and power to the UPS Prior to connecting the grounding cable ensure that the UPS is NOT connected to utility or battery power 1 Connect equipment to the UPS 2 Optional external battery packs provide extended runtime during power outages This unit supports up to ten external battery packs Refer to the APC Web site www apc com for information Refer to the user manual for the external battery pack for installation instructions 3 Add optional accessories to the SmartSlot located on the rear panel 4 Plug the UPS into a two pole three wire grounded receptacle only Avoid using extension cords 230 V models The utility power cord is supplied in the UPS literature kit Prior to connecting the u
18. ified limits en Be sure the air vents on the Operating 3 000 m 10 000 ft S are A 15 240 50 000 ft nvironmental factors 1mpac Storage a battery life High temperatures Humidity 0 to 95 relative humidity non condensing P ii E a shorten battery life Physical Dimensions 133 mm x 483 mm x 673 mm H W D 5 2 inx 19 in x 27 in Weight 73 kg 161 lbs shipping weight 63 kg 139 lbs 63 kg 139 Ibs with battery module 37 kg 82 lbs without battery module ia Maximum Number of External Battery Packs Supported by the Smart UPS XL 10 Electrical 100 V models 120 V models 200 V models 230 V models Output Output Frequency 50 60 Hz 3 Hz Nominal Output Voltage 100 V 120 V 200 V 230 V Input Input Frequency 50 60 Hz 3 Hz Nominal Input Voltage 100 V 120 V 200 V 230 V 4 Smart UPS XL 3U Rack Mount 2200 3000 VA 120 230 Vac 3000 VA 100 200 Vac User Manual Installation Installation Your UPS model may vary in appearance from the examples depicted in this manual during installation Q The UPS and the battery modules are heavy Remove the battery modules to lighten the UPS Install the Rails in the Rack This UPS is intended for installation in a 19 rack For details on rail installation refer to the instructions in the rail kit Install the UPS in the Rack and Connect the Battery Module Install the UPS at or near the bottom of the rack
19. ipment WU see Troubleshooting in this manual AVR Boost The UPS is compensating for a low utility voltage Refer to the APC Web site F www apc com for AVR settings Overload The connected equipment is drawing more than the UPS power rating allows o see Troubleshooting in this manual Ze On Battery The UPS is supplying battery power to the connected equipment Sin Disconnected Battery The battery is disconnected or must be replaced Replace Battery see Troubleshooting in this manual 8 Smart UPS XL 3U Rack Mount 2200 3000 VA 120 230 Vac 3000 VA 100 200 Vac User Manual Start up and Operation 120V 230V Diagnostic Utility The UPS has a diagnostic feature that indicates the utility voltage 0133 0266 Voltage The UPS starts a self test as part of this procedure The self test does not affect 0123 0248 the voltage display 0115 0229 Press and hold the Test button to view the utility voltage bar graph indicator 0105 ai As soon as the On Line LED starts flashing indicating a self test is in progress a S A the five LED Battery Charge indicator to the right of the display panel will i L show the utility input voltage Refer to the figure on the left for the voltage reading i a Values are not listed on the UPS 0109 0227 The indicator on the UPS shows the voltage is between the displayed value on 0100 0209 the list and the next higher value see Troubleshooting in this manual 091 0190
20. nal Follow the prompts to choose a name and select an icon Disregard the message must install a modem if it is displayed Click Cancel Go to File Properties Select the COM port that is connected to your UPS The port settings are bits per second 2400 data bits 8 parity none stop bit 1 flow control none Click OK in each of two windows Press ENTER Configure the number of external battery packs using UPS terminal mode 1 Once the blank terminal window is open follow these steps to enter the number of external battery packs NOTE Letter key commands are case sensitive Use capital letters when using letter key commands 2 Press Y The UPS will respond with SM in the command box If the UPS does not respond to the Y command ensure the serial cable is securely connected to the serial port on the UPS Use only an APC supplied serial cable When SM appears in the command box press the gt key The UPS will respond with the number of external battery packs connected to the UPS If the UPS has not been previously programmed to recognize the number of external battery packs this number will be zero Use the or keys to change the number of external battery packs OK will appear in the command box Press gt key The number of external battery packs will appear in the command box NOTE The or keys and the gt key must be used again to change the number of external battery
21. oblem and or Possible Cause Solution There is no utility power There is no utility power and the UPS is off 120 230 V models only Use the cold start feature to supply power to the connected equipment front the UPS battery s Press and hold the Test button There will be a short beep followed by a longer beep Release the button during the second beep UPS operates on battery although line voltage exists The UPS input circuit breaker trips Unplug all nonessential equipment from the UPS Reset the circuit breaker Your system is experiencing very high low or distorted line voltage Move the UPS to a different outlet on a different circuit Inexpensive fuel powered generators may distort the voltage Test the input voltage with the utility voltage display see Operation in this manual If acceptable to the connected equipment reduce the UPS sensitivity Battery Charge and Load LEDs flas h simultaneously The UPS has shut down The internal temperature ofthe UPS has exceeded the allowable threshold for safe operation Check that the room temperature is within the specified limits for operation Check that the UPS is properly installed allowing for adequate ventilation Allow the UPS to cool down Restart the UPS If the problem persists contact APC at www apc com Diagnostic utility voltage All five LEDs are illuminated The line voltage is extremely high and should be checked
22. ory card None The UPS will restart automatically when utility power returns All LEDs are off and the UPS is plugged into a wall outlet The UPS is shut down or the battery is discharged from an extended outage None The UPS will restart automatically when utility power is restored and the battery has a sufficient charge 16 Smart UPS XL 3U Rack Mount 2200 3000 VA 120 230 Vac 3000 VA 100 200 Vac User Manual Troubleshooting Problem and or Possible Cause Solution The Overload LED is illuminated and the UPS emits a sustained alarm tone The UPS is overloaded The connected equipment exceeds the specified maximum load as defined in Specifications on the APC Web site www apc com The alarm remains on until the overload is removed Disconnect nonessential equipment from the UPS to eliminate the overload condition The UPS continues to supply power as long as it is online and the circuit breaker does not trip the UPS will not provide power from batteries in the event of a utility voltage interruption The Disconnected Battery Replace Battery LED is illuminated The Disconnected Battery Replace Battery LED flashes and a short beep is emitted every two seconds to indicate the battery is disconnected Check that the battery connectors are fully engaged Weak battery Allow the battery to recharge for 24 hours and perform a self test If the problem persists after recharging re
23. packs from this point in the programming Press R The UPS will respond with BYE in the command box Smart UPS XL 3U Rack Mount 2200 3000 VA 120 230 Vac 3000 VA 100 200 Vac User Manual Maintenance Transport and Service Maintenance Transport and Service Replacing the Battery Module This UPS has a replacable hot swappable battery module Replacement is a safe procedure isolated from electrical hazards Leave the UPS and connected equipment on during the replacement procedure N Once the batteries have been disconnected the connected equipment is not protected from power outages Refer to the appropriate replacement battery user manual for battery module installation instructions See your dealer or contact APC at www apc com for information on replacement battery modules replacement battery packing material DI D Be sure to deliver the spent battery s to a recycling facility or ship it to APC in the Pb Pb Service If the UPS requires service do not return it to the dealer Follow these steps l 2 Review the problems discussed in 7roubleshooting in this manual to eliminate common problems If the problem persists contact APC Customer Support through the APC Web site www apc com Note the model number of the UPS the serial number located on the back of the unit and the date purchased If you call APC Customer Support a technician will ask you to describe the problem and attemp
24. place the battery Failure of a battery self test Disconnected Battery Replace Battery LED illuminates and the UPS emits short beeps for one minute The UPS repeats the alarm every five hours Allow the battery to recharge for 24 hours Perform the self test procedure to confirm the replace battery condition The alarm stops and the LED clears if the battery passes the self test If the battery fails again it must be replaced The connected equipment is unaffected The Site Wiring Fault LED on the rear panel is illuminated 120 V models only The UPS is plugged into an improperly wired utility power outlet Wiring faults detected include missing ground hot neutral polarity reversal and overloaded neutral circuit Contact a qualified electrician to correct the building wiring The input circuit breaker trips The connected equipment exceeds the specified maximum load as defined in Specifications on the APC Web site www apc com Unplug all nonessential equipment from the UPS Reset the circuit breaker The AVR Boost or AVR Trim LEDs are illuminated The system is experiencing very high or low utility voltage Have qualified service personnel check your facility for electrical problems If the problem persists contact the utility company for further assistance Smart UPS XL 3U Rack Mount 2200 3000 VA 120 230 Vac 3000 VA 100 200 Vac User Manual 17 Troubleshooting Pr
25. t to solve it over the phone If this is not possible the technician will issue a Returned Material Authorization Number RMA Ifthe UPS is under warranty repairs are free Procedures for servicing or returning products may vary internationally Refer to the APC Web site for country specific instructions Pack the UPS in its original packaging If this is not available refer to www apc com for information about obtaining a new set Pack the UPS properly to avoid damage in transit Never use Styrofoam beads for packaging Damage sustained in transit is not covered under warranty Always DISCONNECT THE UPS BATTERY before shipping in compliance with U S Department of Transportation DOT and IATA regulations The battery may remain in the UPS Mark the RMA on the outside of the package Return the UPS by insured prepaid carrier to the address given to you by Customer Support Smart UPS XL 3U Rack Mount 2200 3000 VA 120 230 Vac 3000 VA 100 200 Vac User Manual 15 Troubleshooting Troubleshooting Use this table to solve minor UPS installation and operation problems Refer to www ape com for assistance with complex UPS problems Problem and or Possible Cause UPS will not turn on Solution The battery is not connected properly Check that the battery connector is fully engaged Test button not pushed Press the Test button once to power up the UPS and connected equipment
26. tility power connect the ground lead optional to the chassis ground connection screw 5 To use the UPS as a master on off switch be sure all connected equipment is switched on Start up and Operation Start the UPS 1 Press the button on the front panel to start the UPS When the UPS utilizes only an internal battery the internal battery charges to 90 capacity during the first four hours of normal operation Do not expect full battery run capability during this initial charge period The charge time for internal and external batteries will vary depending on the number of batteries connected to the UPS Refer to the APC Web site www apc com for battery runtimes 2 For optimal computer system security install PowerChute Smart UPS monitoring software Smart UPS XL 3U Rack Mount 2200 3000 VA 120 230 Vac 3000 VA 100 200 Vac User Manual 7 Start up and Operation Display Panels 120 V models AVR Trim Test J Overtoad On Line On Battery 5 0 84 0 96 AVR Boost Replace Battery Charge 6 67 O 72 p 050 048 i 033 024 100 200 230 V models 016 00 Battery gt Load Charge C Display Panel Indicators and Function Buttons Indicator ue LED Indicator Title Description AVR Trim The UPS is compensating for a high utility voltage Refer to the APC Web site TY www apc com for AVR settings On Line The UPS is supplying utility power to the connected equ
27. ze the number of external battery packs connected to the UPS There are five options available for configuring the UPS to recognize the number of external battery packs 1 PowerChute Business Edition Refer to the instructions included with the software 2 Network Management Card NMC Web interface Refer to the instructions included with NMC DU Nn Network Management Card NMC terminal mode Refer to the instructions below UPS terminal mode Download the Smart UPS Battery pack utility program from the APC Web site ftp ftp apcc com apc public hardware smartups xbattpack Configure UPS connection settings using NMC terminal mode Connect the serial cable to the serial port on the back of the UPS If using USB communication to the UPS disconnect the USB cable prior to connecting the serial cable 1 2 4 5 Open a terminal program such as HyperTerminal From the Desktop go to Start Programs Accessories Communication HyperTerminal Follow the prompts to choose a name and select an icon Disregard the message must install a modem if it is displayed click Cancel Go to File Properties Select the COM port that is connected to your UPS The port settings are bits per second 9600 data bits 8 parity none stop bit 1 flow control none Click OK in each of two windows Press ENTER to initiate the connection to the UPS Configure the number of external battery pa
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