IBM ServicePac SD676
Contents
1. 5138944 5138945 5138946 5138947 5138948 5138949 5138814 5138815 5138816 5138817 5138817 5138819 5138820 5138821 5138822 5138823 5138960 5138961 5138962 5138963 5138964 56Y5994 56Y5995 65Y0625 65Y0626 65Y0627 65Y0628 65Y0629 65Y0630 65Y0631 65Y0632 68Y4924 68Y4925 71Y2366 71Y2369 71Y2432 71Y2438 SD638 SD639 SD640 SD641 SD642 SD643 SD644 SD645 SD646 SD647 SD648 SD649 SD650 SD651 SD652 SD653 SD654 SD655 SD656 SD657 SD658 SD659 SD660 SD661 SD662 SD663 SD664 SD665 SD666 SD667 SD668 SD669 SD670 SD671 SD672 SD672 SD674 SD675 SD676 SD677 SD678 SD679 SD680 SD681 SD682 SD683 SD684 SD685 SD686 SD687 SD688 SD689 SD690 SD691 SD692 SD817 SD818 SD820 SD821 SD822 SD823 SD824 SD825 SD826 SD827 SD828 SD829 SD834 SD835 SD841 SD845 SOF SAP SAP SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SAP SAP SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SAP SAP lYR 1YR 1YR 1YR lYR 1YR 1YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 1YR 1YR 3Y2. A10 A20 A20 All A22 All A21 A21 A10 A10 A20 A20 A10 A10 A20 A20 S3E S3E A10 A20 A10 A20 All A21 All A21 A12 A22 51A 53A AC5 48E AC2 B24 B24 B40 B40 G10 G10 G20 G20 G10 G10 G20 G20 G10 G10 G20 G20 G11 G11 G21 G21 G10 G10 G20 G20 G11 G11 G21 G21 G10 G10 G20 G20 G10 G10 G20 G20 S4E S3H S4H S3R S4R S4E S3H S4H S3R S4R G1A AX2 C5A E48 AC4 AG4 C4A G4A 4 71Y2437 SD846 SAP 1YR IOR 9x5x4 71Y2792 SD867 SAP 1YR IOL NBD 3YR IOR 7x24x4hr 3YR IOR 7x4x4hr 4002 AG5 BC2 BC4 C4B G5A 3758 B32 4002 BC5 C5B The following two ServicePacs are available in the following countries only e Austria e Bulgaria e Croatia e Czech Republic e Denmark e Finland e Germany e Hungary e Ireland e Norway e Poland e Romania e Russia e Slovakia e Slovenia e Switzerland e Sweden e South Africa e United Kingdom ServicePac part number ID Base warranty 5138741 SD625 SOF 1YR IOL NBD 5138742 SD626 SAP 1YR IOL NBD ServicePac Description 2YR IOL 5x9 NBD 2YR IOL 5x9 NBD Eligible Machine type Model 2005 B16 2005 16B Storage ServicePac Post Warranty Maintenance Upgrades ServicePac part number ID Base warranty 41bE9338 SD74 SAP 3YR IOR NBD 41bE9339 SD75 SAP 3YR IOR NBD 41bE9340 SD76 SAP 3YR IOR NBD 41bE9341 SD77 SAP 3YR IOR NBD 41bE9342 SD78 SAP 3YR IOR NBD 41bE9343 SD79 SAP 3YR IOR NBD 41bE9344 SD80 SOF 3YR IOR NBD 41bE9345 SD81 SOF 3YR
3. E42 L4s E42 L4s E42 L4s 51A 51A 51A 51A 53A 53A 53A 53A 81A 52A D1A 81A 52A D1A 81A 52A D1A 81A 52A D1A S3E All AC5 48E All AC5 48E All AC5 48E All AC5 48E 8VH 8VH 8VH 8VH AG4 AC2 AG4 AC2 AG4 AC2 AG4 AC2 AG5 BC2 AG5 BC2 AG5 BC2 AG5 BC2 B32 BC5 B32 BC5 B32 BC5 B32 BC5 32 F3S S4S F3S S4S F3S S4S F3S S4S 81s 92H 81s 92H 81s 92H 81s 92H S4E F4s S42 FAS S42 FAS S42 FAS S42 81T 81T 81T 81T S3H models AX2 E48 C5A models AX2 E48 C5A models AX2 E48 C5A models AX2 E48 81H 81H 81H 81H G4A AC4 G4A AC4 G4A AC4 G4A AC4 G5A BC4 G5A BC4 G5A BC4 G5A BC4 32B C5B 32B C5B 32B C5B 32B C5B C5A C4A C4A C4A C4A C4B C4B C4B C4B L2U L3S 2UL L2U L3S 2UL L2U L3S 2UL L2U L3S 2UL S4H S3R S4R 9 Warranty service upgrade WSU Warranty service upgrades enhance the level of service from the base warranty service associated with the machine type and model A warranty service upgrade can include single elements or combinations of e Extended hours of coverage e Upgraded service delivery method SDM e Higher level of response time objective Service delivery method IBM On site Repair IOR Repair is performed at the customer site If the machine cannot be fixed with the help of IBM remote support the repair activity is performed by an IBM representative at the c
4. SOF SAP SAP SAP SAP SAP SAP SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SAP SAP SOF SOF SAP SAP SOF SOF SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SOF SOF SOF 1YR 1YR 1YR 1YR 1YR 1YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 1YR 1YR 1YR 1YR 1YR 1YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 1YR 1YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 1YR 1YR 1YR 1YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 1YR 1YR 1YR IOR IOR ICE ICE IOR IOR IOL IOL IOL IOL IOL IOL IOL IOL IOL IOL IOL IOL IOL IOL IOL IOL IOL IOL ICE ICE IOR IOR IOR IOR IOR IOR IOL IOL IOL IOL IOL IOL IOR IOR IOR IOR ICE ICE ICE ICE COE COE IOE IOE IOE IOL IOL IOL IOL IOL IOL IOL IOL IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOL IOL IOL NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD 7x24 7x24 7x24 7x24 7x24 7x24 NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD IBM Europe Middle East and Africa Services Announcement ZS09 0245 SD SD SD SD SD SD
5. 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 4YR 4YR 5YR 5YR 3YR 3YR 4YR 4YR 5YR 5YR 3YR 3YR 3YR IBM is a registered trademark of International Business Machines Corporation IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOE IOE IOE IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 7x24x4hr 7x24x4hr 7x24x4hr 7x24x4hr 7x24x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9xSD 7x24xSD 5x9xSD 7x24xSD 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr
6. 41E9453 41E9454 41E9455 41E9456 41E9457 41E9458 41E9459 41E9460 41E9461 41E9462 41E9463 41E9464 41E9465 41E9466 41E9467 41E9468 41E9470 41E9471 41E9472 10N3372 10N3373 10N3376 10N3978 10N3979 10N3975 10N3976 13P0955 13P0956 13P0957 13P0958 13P0959 13P0960 13P0961 13P0962 13P0963 13P0964 13P0965 13P0966 12x7242 12x7243 12x7245 SD153 SD154 SD155 SD156 SD157 SD158 SD159 SD160 SD161 SD162 SD163 SD164 SD165 SD166 SD167 SD168 SD169 SD176 SD177 SD178 SD179 SD180 SD181 SD182 SD183 SD184 SD188 SD189 SD190 SD191 SD192 SD193 SD194 SD195 SD196 SD197 SD198 SD199 SD200 SD201 SD202 SD203 SD204 SD205 SD206 SD207 SD208 SD226 SD227 SD230 SD232 SD233 SD235 SD236 SD237 SD238 SD239 SD240 SD241 SD242 SD243 SD244 SD245 SD246 SD247 SD248 SD327 SD328 SD330 SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SOF SOF SOF SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SOF SOF SOF SAP SAP SOF SOF SOF SAP SAP SAP SAP SAP SAP SAP SAP SOF SOF SOF SOF SOF SOF SAP SAP SAP 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR
7. IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR 7x24x4hr 5x9 SD 7x24x4hr 5x9 SD 7x24x4hr 5x9 SD 7x24x4hr 5x9 SD 7x24x4hr 5x9 SD 7x24x4hr 5x9 SD 7x24x4hr 5x9 SD 7x24x4hr 5x9 SD 7x24x4hr 5x9 SD 7x24x4hr 5x9 SD 7x24x4hr 5x9 SD 7x24x4hr 5x9 SD 7x24x4hr 5x9 SD 7x24x4hr 5x9 SD 7x24x4hr 5x9 SD 7x24x4hr 5x9 SD 7x24x4hr 5x9 SD 7x24x4hr 5x9 SD 7x24x4hr 5x9 SD 7x24x4hr 5x9 SD 7x24x4hr 5x9 SD 7x24x4hr 5x9 SD 7x24x4hr 5x9 SD 7x24x4hr 5x9 SD 7x24x4hr 5x9 SD 7x24x4hr 5x9 SD 7x24x4hr 5x9 SD 7x24x4hr 5x9xSD 7x24x4hr 5x9 SD 5x9 SD 7x24x4hr 7x24x4hr 5x9 SD 5x9 SD 7x24x4hr 7x24x4hr 7x24x4hr 7x24x4hr 7x24x4hr 7x24x4hr 7x24x4hr 7x24x4hr 2417 2417 2417 2498 2498 2498 2498 2859 2859 2859 2859 2861 2861 2862 2858 2862 2862 2862 2863 2863 2863 2863 2863 2863 2864 2864 2864 2864 2865 2865 2865 2865 2866 2866 2866 2866 2866 2866 2866 2866 2867 2867 2867 2867 2867 2858 2867 2867 2867 2868 2868 2868 2868 2869 2869 2869 2869 3572 3572 2858 2858 2858 2858 2858 2858 2858 2858 2858 2858 1818 1818 4002 4273 4002 C24 24C 24C 24E 24E 40E 40E A10 A10 A20 A20 001 001 A10 A12 A10 A20 A20 004 004 A10 A10 A20 A20 A10 A10 A20 A20 A10 A10 A20 A20 A10 A10 A20 A20 A11 A11 A21 A21 A10
8. IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 2005 2005 2005 2005 2005 2005 2005 2005 2005 2005 2005 2006 2006 2006 2006 2006 2006 2026 2026 2026 2026 2026 2026 2109 2109 2109 3552 3560 3552 3560 3552 3560 3552 3560 3552 3560 3560 3580 3580 3580 3580 3580 3580 3581 3581 3581 3581 3581 3581 2109 2109 2109 1815 1815 1815 1815 1815 1815 1815 2005 2005 2005 2005 2005 2005 2005 2005 2005 2005 2005 2005 1814 1814 1814 H08 H08 H08 H08 H08 H16 H16 H16 H16 H16 H16 L10 L10 L10 L10 L10 L10 16E 16E 16E 16E 16E 16E F32 F32 F32 1RX 1RX 1RX 1RX 1RX 1RX 1RX 1RX 1RX 1RX 1RX L3H L3H L3H L3H L3H
9. L34 F4H F4H 32 32 F3S F3S 60L 60x 6LJ 6Lx 60L 60x 6LJ 6Lx S34 S34 L3H L3H L2U L2U F4s F4s 4UL 4UL L4H L4H 2UL 2UL L3S L3S S4H S44 E44 S4H S44 E44 LAS S4S S42 LAS S4S S42 2 42V1878 42V1879 42V1880 12x6600 12x6601 12x6602 12X6616 12x6617 12x6618 12x6619 12x6620 12x6621 12x6622 12x6623 12x6710 12x6711 12x6712 12x6713 12x6714 12x6715 43x3552 43X3553 43x3560 43x3561 4437780 4437781 4438535 4438536 4438537 4438538 4438542 4438543 4438544 4438545 4438546 4438546 4438546 4438547 4438550 4438551 4438552 4438553 4438554 4438555 4438562 4438563 4438564 4438565 4438566 4438567 4438568 4415892 4415893 4475894 4415895 4415896 4415897 4415898 4415899 4438019 4438020 4438021 4438022 4438023 4438024 43x3844 43x3845 43x3846 43x3847 43x3848 43x3849 5138757 5138758 5138759 SD266 SD267 SD268 SD269 SD270 SD271 SD272 SD273 SD274 SD275 SD276 SD277 SD278 SD279 SD280 SD281 SD282 SD283 SD284 SD285 SD338 SD339 SD346 SD347 SD358 SD359 SD360 SD361 SD362 SD363 SD367 SD368 SD369 SD370 SD371 SD372 SD373 SD374 SD375 SD376 SD377 SD378 SD379 SD380 SD387 SD388 SD389 SD390 SD391 SD392 SD393 SD476 SD477 SD478 SD479 SD480 SD481 SD482 SD483 SD502 SD503 SD504 SD505 SD506 SD507 SD508 SD509 SD510 SD511 SD512 SD513 SD635 SD636 SD637 SAP SAP SOF SOF SAP SAP SOF SOF SOF SOF SAP SAP SAP SAP SOF SOF SOF SOF SOF
10. L3H F3H F3H F3H F3H F3H F3H F16 F16 F16 88H 88H 88A 88A 88A 88H 88H 16B 16B 16B 16B 16B 16B B16 B16 B16 B16 B16 B16 70H 70H 70H H3L H3L H3L H3L H3L H3L L3H L3H L3H L3H L3H L3H L3E L3E L3E L3E L3E L3E 7 12x7246 12x7248 12x7249 12x7251 12x7252 43X3555 43X3556 43X3558 43x3559 4438569 4438570 4438571 4438572 4438573 4438574 4438575 4438576 4438577 4438588 4438589 4438591 4438592 4438594 4438595 4438597 4438598 4438599 4438600 4438601 4438605 4438606 4438607 4438608 4438609 4438610 4438611 4438612 4438613 4438614 4438615 4438616 4438617 4438618 4438619 4438620 4438621 4438622 4438623 4438624 4438625 4438626 4438627 4438628 46D4238 46D4239 46D4240 46D4241 5138786 5138787 5138788 5138789 5138790 5138791 5138792 5138793 5138794 5138795 5138796 SD331 SD333 SD334 SD336 SD337 SD341 SD342 SD344 SD345 SD394 SD395 SD396 SD397 SD398 SD399 SD400 SD401 SD402 SD413 SD414 SD416 SD417 SD419 SD420 SD422 SD423 SD424 SD425 SD426 SD430 SD431 SD432 SD433 SD434 SD435 SD436 SD437 SD438 SD439 SD440 SD441 SD442 SD443 SD444 SD445 SD446 SD447 SD448 SD449 SD450 SD451 SD452 SD453 SD528 SD529 SD530 SD531 SD693 SD694 SD695 SD696 SD697 SD698 SD699 SD700 SD701 SD702 SD703 SAP SAP SAP SAP SAP SAP SAP SAP SAP SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SO
11. NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD IBM Europe Middle East and Africa Services Announcement ZS09 0245 2YR 1YR 1YR 2YR 2YR 1YR 1YR 2YR 2YR 1YR 1YR 2YR 2YR 1YR 1YR 2YR 2YR 2YR 1YR 1YR 2YR 2YR 1YR 1YR 2YR 2YR 1YR 1YR 2YR 2YR 1YR 1YR 2YR 2YR 1YR 1YR 2YR 2YR IBM is a registered trademark of International Business Machines Corporation IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOL IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9xNBD 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 9x5x4hr 7x24x4hr 9x5x4hr 7x24x4hr 9x5x4hr 7x24x4hr 9x5x4hr 7x24x4hr 9x5x4hr 7x24x4hr 9x5x4hr 7x24x4hr 9x5x4hr 7x24x4hr 9x5x4hr 7x24x4hr 3573 3573 3573 3573 3573 1818 1818 1818 1818 1818 1818 1818 1818 1812 1814 1818 1812 1814 1818 1812 1814 1818 1812 1814 1818 3572 1726 4002 4273 1726 4002 4273 1726 4002 4273 1726 4002 4273 1812 1812 1812 1812 4002 4002 4002 4002 4002 4002 4002 4002 4002 4002 4002 4002 4002 4002 4002 4002 3758 4002 3758 4002 3758 4002 3758 4002 L32 E42 L4s
12. 2026 2026 3542 3542 3542 3542 3542 3542 3580 3580 3580 3580 3580 3580 3581 3582 3581 3582 3581 3582 3581 3582 3581 3582 3581 3582 1727 1727 1727 1727 3573 3573 3573 3573 3573 3573 3573 3573 3573 3573 3573 70H 72H 72H 72H 72H 7VH 7VH 7VH 7VH 100 100 100 100 100 100 1RU 1RU 1RU 20A 20A 20A 20A 70A 70A 70A 70A E12 E12 E12 224 224 224 224 224 224 1RU 1RU 1RU 1RU 1RU 1RU L33 L33 L33 L33 L33 L33 F28 L23 F28 L23 F28 L23 F28 L23 F28 L23 F28 L23 All All All All L34 L34 L34 L34 E44 E44 E44 E44 L32 L32 L32 72A 72A 72A 72A 70S 70S 70S 70S 416 416 416 416 416 416 H23 H23 H23 H23 H23 H23 F38 F38 F38 F38 F38 F38 72S 72S 72S 72S 70T 70T 70T 70T L23 L23 L23 L23 L23 L23 H23 H23 H23 H23 H23 H23 models models models models L4U L4U L4U L4U F3H F3H F3H F3H 32 32 32 S34 S34 S34 S34 F4H F4H F4H F4H 72T 94H 98H 72T 94H 98H 72T 94H 98H 72T 94H 98H L23 L23 L23 L23 L23 L23 S44 S44 S44 S44 L3H L3H L3H L3H L28 L28 L28 L28 L28 L28 4UL 4UL 4UL 4UL L4H L4H L4H L4H L38 L38 L38 L38 L38 L38 S4H S4H S4H S4H 8 5138797 5138798 5138799 5138800 5138801 54Y4630 54Y4631 54Y4632 54Y4633 54Y4634 54Y4635 54Y4636 54Y4637 54Y4638 54Y4639 54Y4640 54Y4641 56Y5996 68Y5393 68Y5394
13. 24x4hr 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 1722 1710 1722 1724 1724 1724 1724 1724 1724 1740 1742 1740 1742 1740 1742 1740 1742 1740 1742 1740 1742 1740 1742 1740 1742 1740 1742 1740 1742 1740 1742 1740 1742 1750 1750 1750 1750 1750 1750 1750 1750 1750 1750 1750 1750 1815 1815 1815 1815 1815 1815 1815 1815 1815 1815 1815 1815 1815 1815 1815 1815 2005 2005 2005 2005 2005 2005 2005 2005 2005 2005 2005 2005 2005 60u 10u 60u 1xP 1xP 1xP 1xP 1xP 1xP 1RU 90U 1RU 90U 1RU 90U 1RU 90U 1RU 90U 1RU 90U 1RX 1RX 1RX 1RX 1RX 1RX 1RX 90x 1RX 90x 1RX 90x 511 511 511 511 511 511 EX1 EX1 EX1 EX1 EX1 EX1 82A 82A 82A 82A 82H 82H 82H 82H 84A 84A 84A 84A 84H 84H 84H 84H B32 B32 B32 B32 B32 B32 32B 32B 32B 32B 32B 32B H08 6LU 6LU 10U 10u 10u 10u 10u 10u 710 710 710 710 710 710 713 90x 713 90x 713 90x 713 713 713 80A 80A 80A 80A 80H 80H 80H 80H B5K B5K B5K B5K B5K B5K 5KB 5KB 5KB 5KB 5KB 5KB 1sc 1sc 1sc 1sc 1sc 1sc 6 4169416 4169417 41569418 4169419 4169420 4169421 41E9422 41E9423 41E9424 41E9425 41E9426 41E9427 41E9428 41E9429 41E9430 41E9431 41E9432 41E9439 41E9440 41E9441 41E9442 41E9443 41E9444 41E9445 41E9446 41E9447 41E9451 41E9452
14. 3 41bE9414 41E9415 SD85 SD86 SD87 SD88 SD89 SD90 SD91 SD92 SD93 SD94 SD95 SD96 SD97 SD98 Sp99 SD100 SD101 SD102 SD103 SD104 SD105 SD106 SD107 SD108 SD109 SD110 SD111 SD112 SD113 SD114 SD115 SD117 SD118 SD120 SD121 SD123 SD124 SD126 SD127 SD129 SD130 SD132 SD133 SD135 SD136 SD138 SD139 SD140 SD141 SD142 SD143 SD144 SD145 SD146 SD147 SD148 SD149 SD150 SD151 SD152 SOF SAP SAP SAP SAP SAP SAP SOF SOF SOF SOF SOF SOF SAP SAP SAP SAP SAP SAP SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SAP SAP SAP SAP SOF SOF SOF SOF SAP SAP SAP SAP SOF SOF SOF SOF SOF SOF SAP SAP SAP SAP SAP SAP SOF 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD N
15. 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD 7x24 SD 7x24 SD 7x24 SD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD 7x24 SD 7x24 SD 7x24 SD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD IBM Europe Middle East and Africa Services Announcement ZS09 0245 1YR 1YR 2YR 2YR 2YR 1YR 1YR 1YR 2YR 2YR 2YR 1YR 1YR 1YR 2YR 2YR 2YR 1YR 1YR 1YR 2YR 2YR 2YR 1YR 1YR 1YR 1YR 1YR 1YR 2YR 2YR 2YR 1YR 1YR 1YR 2YR 2YR 2YR 1YR 1YR 1YR 2YR 2YR 2YR 1YR 1YR 1YR 1YR 1YR 1YR 2YR 2YR 2YR 2YR 1YR 1YR 1YR 2YR 2YR 2YR 1YR 1YR 1YR 2YR 2YR 2YR 1YR 1YR 2YR IBM is a registered trademark of International Business Machines Corporation IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR
16. 5x9 SD 7x24x4hr 5x9 SD 2005 2005 2005 2005 2005 2005 1814 1814 1814 1814 1814 1814 1814 1814 7204 7205 7206 7207 7210 7212 1814 1814 1812 1812 3580 3580 1710 1710 1722 1722 1740 1740 1812 1812 1814 1814 1814 1814 1815 1815 1815 1815 2005 2005 3580 3580 3580 3580 3581 3581 3581 3580 3580 3580 3580 2005 2005 2005 2005 1726 1726 1726 1726 1726 1726 1727 1727 1727 1727 1727 1727 2005 2005 2417 64B 64B R18 R18 18R 18R 70A 70A 20A 20A 70H 70H 72H 72H All All All All All All 7VH 7VH 8VH 8VH L3E L3E 10U 10U 6LU 6LU 1RU 1RU 81T 81T 70T 70T 72T 72T 82A 82A 84A 84A B32 B32 L33 L33 H3L H3L F28 F28 F28 L4x L4x L43 L43 5KB 5KB BK5 BK5 All All All All All All All All All All All All R04 R04 C24 70S 70S 72A 72S 94H 98H 72A 72S 94H 98H models models models models models models S3E S3E 60U 60U 710 710 80A 80A F38 H23 H23 L23 L28 L38 F38 H23 L23 L28 L38 F38 H23 L23 L28 L38 SAX S4x S43 S4E S43 S4E models models models models models models models models models models models models 3 5138760 5138761 5138762 5138763 5138764 5138765 5138766 5138917 5138918 5138919 5138920 5138921 5138922 5138923 5138924 5138925 5138926 5138927 5138928 5138929 5138930 5138931 5138932 5138933 5138934 5138935 5138936 5138937 5138938 5138939 5138940 5138941 5138942 5138943
17. 68Y5395 68Y5396 71Y2371 71Y2372 71Y2373 71Y2374 71Y2476 71Y2477 71Y2478 71Y2479 71Y2480 71Y2481 71Y2482 71Y2483 71Y2793 71Y2794 71Y2796 71Y2795 SD704 SD705 SD706 SD707 SD708 Sp709 SD710 SD711 SD712 SD713 SD714 SD715 SD716 SD717 SD718 SD719 SD720 SD819 SD830 SD831 SD832 SD833 SD837 SD838 SD839 SD840 SD859 SD860 SD861 SD862 SD863 SD864 SD865 SD866 SD868 SD869 SD870 SD871 SOF SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SOF SOF SOF SOF SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP 3YR 3YR 3YR 3YR 3YR 1YR 1YR 1YR 1YR 1YR 1YR 1YR 1YR 1YR 1YR 1YR 1YR 1YR 3YR lYR 3YR lYR 3YR lYR 3YR lYR 3YR 3YR 3YR 3YR 1YR 1YR 1YR 1YR 1YR 1YR 1YR 1YR 1YR 1YR 1YR 1YR 1YR 1YR 1YR 1YR 1YR 1YR 1YR 1YR COE COE COE COE COE IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOL IOL IOL IOL IOL IOL IOL IOL IOL IOL IOL IOL IOL IOL IOL IOL IOL IOL IOL IOL IOL IOL IOL IOL IOL IOL IOL IOL IOL IOL IOL IOL IOL NBD NBD NBD NBD NBD 7x24x4 7x24x4 7x24x4 7x24x4 7x24x4 7x24x4 7x24x4 7x24x4 7x24x4 7x24x4 7x24x4 7x24x4 NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD
18. BD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD IBM Europe Middle East and Africa Services Announcement ZS09 0245 2YR 1YR 1YR 1YR 2YR 2YR 2YR 1YR 1YR 1YR 2YR 2YR 2YR 1YR 1YR 1YR 2YR 2YR 2YR 1YR 1YR 1YR 2YR 2YR 2YR 1YR 1YR 1YR 2YR 2YR 2YR 1YR 1YR 2YR 2YR 1YR 1YR 2YR 2YR 1YR 1YR 2YR 2YR 1YR 1YR 2YR 2YR 1YR 1YR 1YR 2YR 2YR 2YR 1YR 1YR 1YR 2YR 2YR 2YR 1YR IBM is a registered trademark of International Business Machines Corporation IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x
19. F SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SAP SAP SAP SAP SOF SOF SOF SOF SAP SAP SAP SAP SOF SOF SOF 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 1YR 1YR 1YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR COE COE COE IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR COE COE COE COE COE COE COE COE COE COE COE NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD IBM Europe Middle East and Africa Services Announcement ZS09 0245 2YR 1YR 1YR 2YR 2YR 1YR 1YR 2YR 2YR 1YR 1YR 1YR 2YR 2YR 2YR 1YR 1YR 1YR 1YR 1YR 2YR 2YR 1YR 1YR 2YR 2YR 1Y
20. HMH pa IBM Europe Middle East and Africa Services Announcement ZS09 0245 dated November 10 2009 IBM ServicePacs offer warranty and maintenance upgrades for IBM Storage Table of contents 1 Overview 11 Prices 1 Planned availability date 11 Announcement countries 2 Description At a glance IBM Storage ServicePac portfolio is updated Overview IBM ServicePac products offer a range of hardware maintenance or maintenance upgrade coverage in an electronic format ServicePac is available through the same IBM Business Partners who sell the related IBM hardware With these ServicePacs you get an upgrade solution at the same time you purchase the IBM machine The number of unique ServicePacs is kept to a minimum and each part number supports a range of machine types To select the correct ServicePac for a particular machine type a selection guide is available with a complete list of machine types for cross reference Alternatively additional ServicePac information and prices can be found at https www developer ibm com cod spst servicepac extProductSelectorwWW do ServicePacs can be ordered by part number through SAP in the same way other IBM products are ordered The simple registration process ensures fast and efficient coverage To be eligible for service a ServicePac must be purchased within 30 days of the purchase of the machine type to which it applies A ServicePac must be registered within 15 days of purchase by comple
21. IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR 5x9 NBD 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9 NBD 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr Eligible Machine Model type 3580 3580 1722 1722 1710 1710 3582 3582 3581 3581 3581 1750 1750 1750 1750 3580 3580 1740 1740 1815 1815 1815 1815 2005 2005 1815 1815 1815 1815 2026 2026 2026 2026 2005 2005 2026 2026 2026 2026 2005 2005 1812 1814 1812 1814 1812 1812 3573 3573 3573 3573 3573 3573 3573 3573 2005 2005 H23 H23 603 603 103 103 L23 L23 F3H F3H F3H 511 511 EX1 EX1 L3H L3H 1RX 1RX 82H 82H 84H 84H 32B 32B 88A 88A 88H 88H 416 416 432 432 B16 B16 16E 16E 32E 32E 16B 16B 81A 52A 81A 52A 81H 81H L4U L4U F3H F3H L32 L32 E42 E42 B64 B64 L23 L23 60K 60K 10x 10x L3H L3H L3H 713 713 80H 80H 81s 92H 81s 92H L34
22. IOR NBD 41bE9346 SD82 SOF 3YR IOR NBD 41bE9347 SD83 SOF 3YR IOR NBD 41bE9348 SD84 SOF 3YR IOR NBD IBM Europe Middle East and Africa Services Announcement ZS09 0245 ServicePac Description 1YR IOR 5x9 NBD 1YR IOR 5x9x4hr 1YR IOR 7x24x4hr 2YR IOR 5x9 NBD 2YR IOR 5x9x4hr 2YR IOR 7x24x4hr 1YR IOR 5x9 NBD 1YR IOR 5x9x4hr 1YR IOR 7x24x4hr 2YR IOR 5x9 NBD 2YR IOR 5x9x4hr IBM is a registered trademark of International Business Machines Corporation Eligible Machine type Model 1710 10x 10J 1722 603 60K 60L 1710 10x 10J 1722 603 60K 60L 1710 10x 10J 1722 603 60K 60L 1710 10x 10J 1722 603 60K 60L 1710 10x 10J 1722 603 60K 60L 1710 10x 10J 1722 603 60K 60L 1710 10u 1722 60u 6LU 1710 10u 1722 60u 6LU 1710 10u 1722 60u 6LU 1710 10u 1722 60u 6LU 1710 10u 60x 60x 60x 60x 60x 60x 6LJ 6LJ 6LJ 6LJ 6LJ 6LJ 6LX 6Lx 6Lx 6LX 6LX 6LX 5 4169349 41 9350 4169351 41E9352 41E9353 41E9354 41E9355 41E9356 41E9357 41E9358 41E9359 41E9360 41E9469 41E9361 41E9362 41E9363 41E9364 41E9365 41E9366 41E9367 41E9368 41E9369 41E9370 41E9371 41E9372 41E9373 41bE9374 41E9375 41E9376 41bE9377 41bE9378 41E9380 41E9381 41E9383 41E9384 41E9386 41E9387 41E9389 41E9390 41E9392 41E9393 41E9395 41E9396 41E9398 41E9399 41E9401 41E9402 41E9403 41E9404 41E9405 41E9406 41E9407 41E9408 41E9409 41bE9410 41bE9411 41E9412 41E941
23. OF SOF SOF SAP SAP SAP SAP SAP SAP SOF SOF SAP SAP SOF SOF SAP SAP SOF SOF SAP SAP SOF SOF 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 4YR 4YR 4YR 4YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YE 1YR 1YR 3YR 3YR 3YR 3YR 1YR 1YR 1YR 1YR 1YR 1YR 1YR 1YR 1YR 1YR 1YR 1YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 1YR 1YR ICE ICE IOR IOR IOR IOR COE COE IOE IOE IOE IOL IOL IOL IOL ICE ICE IOR IOR IOR IOR IOR IOR ICE ICE IOR IOR IOR IOR ICE ICE ICE COE ICE ICE ICE ICE IOR IOR ICE ICE IOL IOL IOL IOL ICE ICE ICE IOE ICE ICE ICE ICE ICE ICE NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD IBM Europe Middle East and Africa Services Announcement ZS09 0245 ServicePac Description 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 4YR 4YR 4YR 4YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR IBM is a registered trademark of International Business Machines Corporation IOR IOR IOR IOR IOR IOR IOR IOR IOE IOE IOE IOR IOR IOR IOR
24. R 1YR 1YR 1YR 1YR 1YR 2YR 2YR 2YR 1YR 1YR 1YR 2YR 2YR 2YR 1YR 1YR 1YR 2YR 2YR 2YR 1YR 1YR 1YR 2YR 2YR 2YR 1YR 1YR 2YR 2YR 1YR 1YR 2YR 2YR 1YR 1YR 2YR 2YR 1YR 1YR 2YR IBM is a registered trademark of International Business Machines Corporation IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 1814 1814 1814 1814 1814 1814 1814 1814 1814 1724 1724 1724 1724 1724 1724 1742 1742 1742 1814 1814 1814 1814 1814 1814 1814 1814 2026 2026 2026 2026 2026 2026 2026
25. R 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 1YR 1YR 1YR 1YR 1YR TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL IOR IOR IOR IOL IOR NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD 7x24x4 7x24x4 9x5x4 NBD 9x5x4 IBM Europe Middle East and Africa Services Announcement ZS09 0245 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR IBM is a registered trademark of International Business Machines Corporation IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR
26. d that actual times will vary by complexity of service request Hours of coverage e 9x 5 coverage 9 hours per day Monday through Friday excluding public and national holidays e 24 x 7 coverage 24 hours per day Monday through Sunday 365 days a year Limitations with respect to replacements or to parts for services upgrades Products classified as consumable supplies such as peripheral devices and accessories like external displays are not covered by this service Repair parts and replacement machines which may be furnished on an exchange basis may not be new but will be in good working order All replaced parts and machines become the property of IBM Some parts of IBM machines are designated as customer replaceable units CRUS enabling you to replace these parts CRU information and replacement instructions are shipped with your IBM machines and are available from IBM at any time on your request You may be offered to install a CRU yourself or you may request IBM to install it as part of this service You must return all defective CRUs to IBM in accordance with the return instructions issued with the replacement CRU Certain machines require machine code or licensed internal code LIC such as microcode or system code to correctly function For IBM Europe Middle East and Africa Services IBM is a registered trademark of International Business Machines Corporation 10 Announcement ZS09 0245 such machines you are responsible f
27. or downloading designated machine code and LIC updates from an IBM Web site or from other electronic media and following the instructions that IBM provides For a full definition of IBM maintenance services visit http www ibm com services europe maintenance operational guides html Prices For pricing information contact your IBM representative or your IBM Business Partner Announcement countries e Austria e Belgium e Bulgaria e Croatia e Czech Republic e Denmark Estonia e Finland France e Germany e Greece e Hungary e Ireland e Israel e Italy Latvia Lithuania e Luxembourg e Netherlands e Norway e Poland e Portugal e Romania e Russia e South Africa e Slovakia e Slovenia e Spain e Sweden e Switzerland e Turkey United Kingdom Order and register via Finland 2 Except overseas territories UK mainland only IBM Europe Middle East and Africa Services IBM is a registered trademark of International Business Machines Corporation 11 Announcement ZS09 0245 Trademarks IBM and ServicePac are registered trademarks of IBM Corporation in the United States other countries or both Other company product and service names may be trademarks or service marks of others Terms of use IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements terms conditions and prices in effec
28. t at the time IBM reserves the right to modify or withdraw this announcement at any time without notice This announcement is provided for your information only Reference to other products in this announcement does not necessarily imply those products are announced or intend to be announced in your country Additional terms of use are located at http www ibm com legal us en For the most current information regarding IBM products consult your IBM representative or reseller or visit the IBM worldwide contacts page http www ibm com planetwide IBM Europe Middle East and Africa Services IBM is a registered trademark of International Business Machines Corporation 12 Announcement ZS09 0245
29. ting the ServicePac online registration at http www ibm com servicepac Planned availability date January 12 2010 IBM Europe Middle East and Africa Services IBM is a registered trademark of International Business Machines Corporation 1 Announcement ZS09 0245 Description Latest update IBM Storage ServicePac portfolio update Storage ServicePac Warranty and Maintenance Upgrades ServicePac part number 14R1493 14R1495 14R1489 14R1491 14R1497 14R1499 29R5343 29R5344 29R5418 29R5419 29R5420 39K3025 39K3026 39K3029 39K3030 40M6798 40M6799 40M6847 40M6848 41E8669 41E8670 41E8671 41E8672 41bE8677 41bE8678 41w9131 41w9132 41w9133 41w9134 41w9783 41w9784 41w9785 41w9786 41w9787 41w9788 10N3031 10N3032 10N3033 10N3034 10N3035 10N3036 42V1248 42V1249 42V1250 42v1251 42V1868 42V1869 42V1870 42V1871 42V1872 42V1873 42V1874 42V1875 42V1876 42V1877 ID SD14 SD15 SD16 SD17 SD18 SD19 SD20 SD21 SD30 SD31 SD32 SD48 SD49 SD50 SD51 SD59 SD60 SD61 SD62 SD67 SD68 SD69 SD70 SD71 SD72 SD209 SD210 SD211 SD212 SD213 SD214 SD215 SD216 SD217 SD218 SD219 SD220 SD221 SD222 SD223 SD224 SD249 SD250 SD251 SD252 SD256 SD257 SD258 SD259 SD260 SD261 SD262 SD263 SD264 SD265 Base warranty SOF SOF SAP SAP SAP SAP SOF SOF SAP SAP SAP SOF SOF SOF SOF SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SOF SOF SAP SAP SOF SOF SOF S
30. ustomer s site The term screening refers an initial remote problem determination PD or problem source identification PSI activity on a customer s service request that is performed by technical support personnel Typically this is the first technical activity performed after the service request has been entered into the call management system and the customer has been entitled Call screening results in the creation of the initial action plan to resolve the service request On site service repair limited IOL Repair performed at customer site excluding CRUs Service is same as IOR but the customer is responsible for replacement of Tier 1 CRUs ServicePac response time The target response time for the completion of PD is an average of two hours from the customer s service request being registered in the IBM call management system The four hour on site response time of some ServicePacs is defined as the period of time between the end of screening and the service representative arriving at the customer s machine location for repair The sum of the two elements two hours PD plus four hours IOR after PD is the on site response time target which is consistent with the service description for same business day SBD coverage The average target on site response time is six hours which is equal to a two hour average target for PD and four hour average target for IOR after PD It should be noted that average targets are set for guidance an
Download Pdf Manuals
Related Search