IBM ServicePac SD50
Contents
1. 10N3036 SD224 SAP 1YR ICE NBD 3YR IOR 7x24x4hr 2005 16B 42v1248 SD249 SOF 3YR IOL NBD 3YR IOR 5x9x4hr 1812 81A 815 1814 52A 42v1249 SD250 SOF 3YR IOL NBD 3YR IOR 7x24x4hr 1812 81A 815 1814 52A 42v1250 SD251 SAP 3YR IOL NBD 3YR IOR 5x9x4hr 1812 81H 42v1251 SD252 SAP 3YR IOL NBD 3YR IOR 7x24x4hr 1812 81H 42V1868 SD256 SOF 3YR ICE NBD 3YR IOR 5x9x4hr 3573 L4U L34 34 42V1869 SD257 SOF 3YR ICE NBD 3YR IOR 7x24x4hr 3573 L4U L34 34 42V1870 SD258 SAP 3YR ICE NBD 3YR IOR 5x9x4hr 3573 F3H F4H L3H L4H S4H S44 E44 42V1871 SD259 SAP 3YR IOE NBD 3YR IOR 7x24x4hr 3573 F3H F4H L3H L4H S4H S44 E44 42V1872 SD260 SOF 3YR ICE NBD 3YR IOR 5x9x4hr 3573 L32 32 L2U 42V1873 SD261 SOF 3YR ICE NBD 3YR IOR 7x24x4hr 3573 L32 32 L2U 42V1874 SD262 SAP 3YR ICE NBD 3YR IOR 5x9x4hr 3573 E42 F3S F4S L3S L4S S4S S42 42V1875 SD263 SAP 3YR ICE NBD 3YR IOR 7x24x4hr 3573 E42 F3S F4S L3S L4S S4S S42 42V1876 SD264 SOF 1YR ICE NBD 3YR IOR 5x9x4hr 2005 B64 42V1877 SD265 SOF 1YR ICE NBD 3YR IOR 7x24x4hr 2005 B64 42V1878 SD266 SAP 1YR IOR NBD 3YR IOR 5x9x4hr 2005 64B 42V1879 SD267 SAP 1YR IOR NBD 3YR IOR 7x24x4hr 2005 64B 42V1880 SD268 SOF 1YR ICE NBD 3YR IOR 5x9x4hr 2005 R18 12x6600 SD269 SOF 1YR ICE NBD 3YR IOR 7x24x4hr 2005 R18 12X6601 SD270 SAP 1YR IOR NBD 3YR IOR 5x9x4hr 2005 18R 12x6602 SD271 SAP 1YR IOR NBD 3YR IOR 7x24x4hr 2005 18R 12x6616 SD272 SOF 3YR IOL NBD 3YR IOR 5x9x4hr 1814 70A 70S 12X6617 SD273 SOF 3YR IOL NBD 3YR IOR 7x24x4hr 1814 70A 70S 12xX6618 SD274 SOF 3YR IOL NBD 3YR2. 1740 1742 1740 1742 1740 1742 1740 1742 1740 1742 1740 1742 1740 1742 1740 1742 1740 1742 1740 1742 1750 1750 1750 1750 1750 1750 1750 1750 1750 1750 1750 1750 1815 1815 1815 1815 1815 1815 1815 1815 1815 1815 1815 1815 1815 1815 1815 1815 2005 2005 2005 2005 2005 2005 2005 2005 2005 2005 2005 2005 2005 2005 2005 2005 2005 2005 1xP 1xP 1xP 1xP 1RU 90U 1RU 90U 1RU 90U 1RU 90U 1RU 90U 1RU 90U 1RX 1RX 1RX 1RX 1RX 1RX 1RX 1RX 1RX 1RX 1RX 1RX 511 511 511 511 511 511 EX1 EX1 EX1 EX1 EX1 EX1 82A 82A 82A 82A 82H 82H 82H 82H 84A 84A 84A 84A 84H 84H 84H 84H B32 B32 B32 B32 B32 B32 32B 32B 32B 32B 32B 32B H08 H08 H08 H08 H08 H08 10u 10u 10u 10u 710 710 710 710 710 710 713 90x 713 90x 713 90x 713 90x 713 90x 713 90x 80A 80A 80A 80A 80H 80H 80H 80H B5K B5K B5K B5K B5K B5K 5KB 5KB 5KB 5KB 5KB 5KB 1sc 100 1sc 100 1sc 100 1sc 100 6 41E9421 41E9422 41E9423 41E9424 41E9425 41E9426 41E9427 41E9428 41E9429 41E9430 41E9431 41E9432 41E9433 41E9434 41E9435 41E9436 41E9437 41E9438 41E9439 41E9440 41E9441 41E9442 41E9443 41E9444 41E9445 41E9446 41E9447 41E9448 41E9449 41E9450 41E9451 41E9452 41E9453 41E9454 41E9455 41E9456 41E9457 41E9458 41E9459 41E9460 41E9461 41E9462 41E9463 41E9464 41E9465 41E9466 41E9467 41E9468 41E9470 41E9
3. SOF SOF SOF SOF SOF SOF SOF SAP SAP SOF SOF SAP SAP SOF SOF SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SOF SOF SOF SOF SAP SAP SOF SOF SOF 3YR 3YR 3YR 3YR 3YR 1YR 1YR 1YR 1YR 1YR 1YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 1YR 1YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 1YR 1YR 1YR 1YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 1YR 1YR 1YR 1YR 1YR 1YR 1YR 1YR 1YR TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL ICE ICE IOR IOR IOR IOR IOR IOR IOL IOL IOL IOL IOL IOL IOR IOR IOR IOR ICE ICE ICE ICE COE COE IOE IOE IOE IOL IOL IOL IOL IOL IOL IOL IOL IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOL IOL IOL IOL IOL IOL IOL IOL IOL NBD NBD NBD NBD NBD 7x24 7x24 7x24 7x24 7x24 7x24 NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD and Africa Services Announcement ZS09 0181 SD SD SD SD SD SD 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3Y
4. 65Y0627 65Y0628 65Y0629 65Y0630 65Y0631 65Y0632 68Y4924 68Y4925 71Y2366 71Y2369 71Y2432 71Y2433 71Y2434 71Y2435 71Y2438 71Y2437 71Y2792 SD644 SD645 SD646 SD647 SD648 SD649 SD650 SD651 SD652 SD653 SD654 SD655 SD656 SD657 SD658 SD659 SD660 SD661 SD662 SD663 SD664 SD665 SD666 SD667 SD668 SD669 SD670 SD671 SD672 SD672 SD674 SD675 SD676 SD677 SD678 SD679 SD680 SD681 SD682 SD683 SD684 SD685 SD686 SD687 SD688 SD689 SD690 SD691 SD692 SD817 SD818 SD820 SD821 SD822 SD823 SD824 SD825 SD826 SD827 SD828 SD829 SD834 SD835 SD841 SD842 SD843 SD844 SD845 SD846 SD867 SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SAP SAP SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SAP SAP SAP SAP SAP SAP SAP 1YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 1YR 1YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 1YR 1YR 1YR 1YR 1YR 1YR 1YR 1YR 1YR TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL
5. 6LX 1YR IOR 7x24x4hr 1710 10x 10J 1722 60J 60K 60L 60X 6LJ 6LX 2YR IOR 5x9 NBD 1710 10x 10J 1722 60J 60K 60L 60X 6LJ 6LX 2YR IOR 5x9x4hr 1710 10x 10J 1722 603 60K 60L 60X 6LJ 6LX 2YR IOR 7x24x4hr 1710 10x 10J 1722 603 60K 60L 60X 6LJ 6LX 1YR IOR 5x9 NBD 1710 10u 1722 60u 6LU 1YR IOR 5x9x4hr 1710 10u 1722 60u 6LU 1YR IOR 7x24x4hr 1710 10u 1722 60u 6LU 2YR IOR 5x9 NBD 1710 10u 1722 60u 6LU 2YR IOR 5x9x4hr 1710 10u 1722 60u 6LU 2YR IOR 7x24x4hr 1710 10u 1722 60u 6LU 1YR IOR 5x9 NBD 1724 1xP 10u 1sc 100 1YR IOR 5x9x4hr 1724 1xP 10u 1sc 100 IBM is a registered trademark of International Business Machines Corporation 5 41E9352 41E9353 41E9354 41E9355 41E9356 41E9357 41E9358 41E9359 41E9360 41E9469 41E9361 41E9362 41E9363 41E9364 41E9365 41E9366 41E9367 41E9368 41E9369 41E9370 41E9371 41E9372 41E9373 41E9374 41E9375 41E9376 41E9377 41E9378 41E9380 41E9381 41E9383 41E9384 41E9386 41E9387 41E9389 41E9390 41E9392 41E9393 41E9395 41E9396 41E9398 41E9399 41E9401 41E9402 41E9403 41E9404 41E9405 41E9406 41E9407 41E9408 41E9409 41E9410 41E9411 41E9412 41E9413 41E9414 41E9415 41E9416 41E9417 41E9418 41E9419 41E9420 IBM Europe Middle East SD88 SD89 sD90 sD91 SD92 SD93 SD94 SD95 SD96 SD97 SD98 sD99 SD100 SD101 SD102 SD103 SD104 SD105 SD106 SD107 SD108 SD109 SD110 SD111 SD112 SD113 SD114 SD115 SD117 SD118 SD1
6. IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD and Africa Services Announcement ZS09 0181 1YR lYR lYR 2YR 2YR 2YR lYR lYR lYR 2YR 2YR 2YR lYR 1YR 1YR 2YR 2YR 2YR 1YR lYR lYR 2YR 2YR 2YR lYR lYR lYR 2YR 2YR 2YR lYR lYR lYR 2YR 2YR 2YR lYR lYR lYR 2YR 2YR 2YR lYR lYR lYR 2YR 2YR 2YR lYR lYR lYR 2YR 2YR 2YR lYR lYR lYR 2YR 2YR 2YR 2YR lYR IBM is a registered trademark of International Business Machines Corporation IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x
7. IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD IBM Europe Middle East and Africa Services Announcement ZS09 0181 1YR lYR 2YR 2YR 2YR 1YR 1YR 1YR 2YR 2YR 2YR lYR 1YR 2YR 2YR 2YR 1YR 1YR 2YR 2YR lYR lYR 2YR 2YR lYR lYR lYR 2YR 2YR 2YR lYR lYR lYR 2YR 2YR 2YR lYR lYR 2YR 2YR lYR lYR 2YR 2YR lYR lYR lYR 2YR 2YR 2YR lYR lYR lYR 2YR 2YR 2YR lYR lYR lYR 2YR 2YR 2YR IBM is a registered trademark of International Business Machines Corporation IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4
8. IOR 5x9x4hr 1750 EX1 39K3030 SD51 SOF 4YR IOL NBD 4YR IOR 7x24x4hr 1750 EX1 40M6798 SD59 SAP 3YR ICE NBD 3YR IOR 5x9x4hr 3580 L3H 40M6799 SD60 SAP 3YR ICE NBD 3YR IOR 7x24x4hr 3580 L3H 40M6847 SD61 SAP 3YR IOR NBD 3YR IOR 5x9x4hr 1740 1RX 713 40M6848 SD62 SAP 3YR IOR NBD 3YR IOR 7x24x4hr 1740 1RX 713 41E8669 SD67 SAP 3YR IOR NBD 3YR IOR 5x9x4hr 1815 82H 80H 41 8670 SD68 SAP 3YR IOR NBD 3YR IOR 7x24x4hr 1815 82H 80H 41 8671 SD69 SAP 3YR IOR NBD 3YR IOR 5x9x4hr 1815 84H 41 8672 SD70 SAP 3YE IOR NBD 3YR IOR 7x24x4hr 1815 84H 41 8677 SD71 SAP 1YR ICE NBD 3YR IOR 5x9x4hr 2005 32B 41 8678 SD72 SAP 1YR ICE NBD 3YR IOR 7x24x4hr 2005 32B 41w9131 SD209 SOF 3YR IOR NBD 3YR IOR 5x9x4hr 1815 88A 41w9132 SD210 SOF 3YR IOR NBD 3YR IOR 7x24x4hr 1815 88A 41w9133 SD211 SAP 3YR IOR NBD 3YR IOR 5x9x4hr 1815 88H 41w9134 SD212 SAP 3YR IOR NBD 3YR IOR 7x24x4hr 1815 88H 41w9783 SD213 SOF 1YR ICE NBD 3YR IOR 5x9x4hr 2026 416 41w9784 SD214 SOF 1YR ICE NBD 3YR IOR 7x24x4hr 2026 416 41w9785 SD215 SOF 1YR ICE NBD 3YR IOR 5x9x4hr 2026 432 41w9786 SD216 SOF 1YR COE NBD 3YR IOR 7x24x4hr 2026 432 41w9787 SD217 SOF 1YR ICE NBD 3YR IOR 5x9x4hr 2005 B16 41w9788 SD218 SOF 1YR ICE NBD 3YR IOR 7x24x4hr 2005 B16 10N3031 SD219 SAP 1YR ICE NBD 3YR IOR 5x9x4hr 2026 16E 10N3032 SD220 SAP 1YR ICE NBD 3YR IOR 7x24x4hr 2026 16E 10N3033 SD221 SAP 1YR IOR NBD 3YR IOR 5x9x4hr 2026 32E 10N3034 SD222 SAP 1YR IOR NBD 3YR IOR 7x24x4hr 2026 32E 10N3035 SD223 SAP 1YR ICE NBD 3YR IOR 5x9x4hr 2005 16B
9. IOR 5x9x4hr 1814 72A 72S 20A IBM Europe Middle East and Africa IBM is a registered trademark of International Business Machines Corporation 12x6619 12x6620 12x6621 12x6622 12x6623 12x6710 12x6711 12x6712 12x6713 12x6714 12x6715 43x3552 43x3553 43x3560 43x3561 4437780 4437781 4438535 4438536 4438537 4438538 4438542 4438543 4438544 4438545 4438546 4438546 4438546 4438547 4438550 4438551 4438552 4438553 4438554 4438555 4438562 4438563 4438564 4438565 4438566 4438567 4438568 4475892 4475893 4475894 44T5895 44T5896 4475897 44T5898 44T5899 4438019 4438020 4438021 4438022 4438023 4438024 43x3844 43x3845 43x3846 43X3847 43X3848 43x3849 5138757 5138758 5138759 5138760 5138761 5138762 5138763 5138764 5138765 IBM Europe Middle East SD275 SD276 SD277 SD278 SD279 SD280 D281 SD282 SD283 SD284 SD285 SD338 SD339 SD346 SD347 SD358 SD359 SD360 SD361 SD362 SD363 SD367 SD368 SD369 SD370 SD371 SD372 SD373 SD374 SD375 SD376 SD377 SD378 SD379 SD380 SD387 SD388 SD389 SD390 SD391 SD392 SD393 SD476 SD477 SD478 SD479 SD480 SD481 SD482 SD483 SD502 SD503 SD504 SD505 SD506 SD507 SD508 SD509 SD510 SD511 SD512 SD513 SD635 SD636 SD637 SD638 SD639 SD640 SD641 SD642 SD643 SOF SAP SAP SAP SAP SOF SOF SOF SOF SOF SOF SAP SAP SAP SAP SAP SAP SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF
10. TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL IOR IOR IOR IOR IOR IOR IOR IOR IOL NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD 7x24x4 7x24x4 9x5x4 9x5x4 9x5x4 9x5x4 9x5x4 9x5x4 NBD IBM Europe Middle East and Africa Services Announcement ZS09 0181 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR IBM is a registered trademark of International Business Machines Corporation IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR 7x24x4hr 5x9 SD 7x24x4hr 5x9 SD 7x24x4
11. 0 G20 G11 G11 G21 G21 G10 G10 G20 G20 G10 G10 G20 G20 S4E S4E C4A C4B CSA C5B G4A G5A S3H S4H S3R S4R S3H S4H S3R S4R 4 The following two ServicePacs are available in the following countries only e Austria e Bulgaria e Croatia e Czech Republic e Denmark e Finland e Germany e Hungary e Ireland e Norway e Poland e Romania e Russia e Slovakia e Slovenia e Switzerland e Sweden e South Africa e United Kingdom ServicePac part number ID Base warranty 5138741 SD625 SOF 1YR IOL NBD 5138742 SD626 SAP 1YR IOL NBD Eligible ServicePac Machine Description type Model 2YR IOL 5x9 NBD 2005 B16 2YR IOL 5x9 NBD 2005 16B Storage ServicePac Post Warranty Maintenance Upgrades ServicePac part number ID Base warranty 41E 9338 SD74 SAP 3YR IOR NBD 41E 9339 SD75 SAP 3YR IOR NBD 41E 9340 SD76 SAP 3YR IOR NBD 4169341 SD77 SAP 3YR IOR NBD 41E 9342 SD78 SAP 3YR IOR NBD 41E 9343 SD79 SAP 3YR IOR NBD 41E 9344 SD80 SOF 3YR IOR NBD 4169345 SD81 SOF 3YR IOR NBD 41E 9346 SD82 SOF 3YR IOR NBD 41E 9347 SD83 SOF 3YR IOR NBD 41E 9348 SD84 SOF 3YR IOR NBD 41E9349 SD85 SOF 3YR IOR NBD 41E 9350 SD86 SAP 3YR IOR NBD 41E 9351 SD87 SAP 3YR IOR NBD IBM Europe Middle East and Africa Services Announcement ZS09 0181 Eligible ServicePac Machine Description type Model 1YR IOR 5x9 NBD 1710 10x 103 1722 603 60K 60L 60X 6LJ 6LX lYR IOR 5x9x4hr 1710 10x 103 1722 603 60K 60L 60X 6LJ
12. 1814 1814 1814 1815 1815 1815 1815 2005 2005 3580 3580 3580 3580 3581 3581 3581 3580 3580 3580 3580 2005 2005 2005 2005 1726 1726 1726 1726 1726 1726 1727 1727 1727 1727 1727 1727 2005 2005 2417 2417 2417 2417 2498 2498 2498 72A 70H 70H 72H 72H All All All All All All 7VH 7VH 8VH 8VH L3E L3E 10u 10u 6LU 6LU 1RU 1RU 81T 81T 70T 70T 72T 72T 82A 82A 84A 84A B32 B32 L33 L33 H3L H3L F28 L17 F28 L17 F28 L17 L4X L4X L43 L43 5KB 5KB BK5 BK5 All All All All All All All All All All All All R04 R04 C24 C24 24C 24C 24E 24E 40E 72S 20A models models models models models models 60u 60u 710 710 80A 80A F38 L23 F38 L23 F38 L23 S4X S4X S43 S43 H13 L28 H13 L28 H13 L28 S4E S4E models models models models models models models models models models models models B24 B24 B40 H17 H23 L13 L38 H17 H23 L13 L38 H17 H23 L13 L38 3 51J8766 51J8917 51J8918 51J8919 51J8920 51J8921 51J8922 51J8923 51J8924 51J8925 51J8926 51J8927 51J8928 51J8929 51J8930 51J8931 51J8932 51J8933 51J8934 51J8935 51J8936 51J8937 51J8938 51J8939 51J8940 51J8941 51J8942 51J8943 51J8944 51J8945 51J8946 51J8947 51J8948 51J8949 51J8814 51J8815 51J8816 51J8817 51J8817 51J8819 51J8820 51J8821 51J8822 51J8823 51J8960 51J8961 51J8962 51J8963 51J8964 56Y5994 56Y5995 65Y0625 65Y0626
13. 20 SD121 SD123 SD124 SD126 SD127 SD129 SD130 SD132 SD133 SD135 SD136 SD138 SD139 SD140 SD141 SD142 SD143 SD144 SD145 SD146 SD147 SD148 SD149 SD150 SD151 SD152 SD153 SD154 SD155 SD156 SD157 SAP SAP SAP SAP SOF SOF SOF SOF SOF SOF SAP SAP SAP SAP SAP SAP SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SAP SAP SAP SAP SOF SOF SOF SOF SAP SAP SAP SAP SOF SOF SOF SOF SOF SOF SAP SAP SAP SAP SAP SAP SOF SOF SOF SOF SOF SOF 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD
14. 24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9 NBD 2005 2005 2005 2005 2005 2005 2006 2006 2006 2006 2006 2006 2026 2026 2026 2026 2026 2026 2026 2026 2026 2026 2026 2026 2109 2109 2109 2109 2109 2109 3542 3552 3560 3542 3552 3560 3542 3552 3560 3542 3552 3560 3542 3552 3560 3542 3552 3560 3580 3580 3580 3580 3580 3580 3581 3581 3581 3581 3581 3581 2109 2109 2109 2109 2109 2109 1815 1815 1815 1815 1815 1815 1815 2005 H16 H16 H16 H16 H16 H16 L10 L10 L10 L10 L10 L10 12E 12E 12E 12E 12E 12E 16E 16E 16E 16E 16E 16E F32 F32 F32 F32 F32 F32 1RX 1RX 1RX 1RX 1RX 1RX 1RX 1RX 1RX 1RX 1RX 1RX 1RX 1RX 1RX 1RX 1RX 1RX L3H L3H L3H L3H L3H L3H F3H F3H F3H F3H F3H F3H F16 F16 F16 F16 F16 F16 88H 88H 88A 88A 88A 88H 88H 16B 2RX 2RX 2RX 2RX 2RX 2RX H3L H3L H3L H3L H3L H3L L3H L3H L3H L3H L3H L3H L3E L3E L3E L3E L3E L3E 7 13P0956 13P0957 13P0958 13P0959 13P0960 13P0961 13P0962 13P0963 13P0964 13P0965 13P0966 12x7242 12x7243 12x7244 12x7245 12x7246 12x7248 12x7249 12x7251 12x7252 43x3555 43xX3556 43x3558 43x3559 4438569 4438570 4438571 4438572 4438573 4438574 4438575 44385
15. 44 L3H L4H L3H L3H L2U L2U L3S L2U L13 L13 L13 L13 L13 L13 H17 L38 H17 L38 H17 L38 H17 L38 H17 L38 H17 L38 L4H S4H L4H L4H L3S L3S L4S L3S H23 H23 H23 H23 H23 H23 S4H S4H S4H L4S L4S L4S 9 68Y5396 SD833 SAP 3YR IOL NBD 2YR IOR 7x24x4hr 1726 All models 4002 Ac4 C4A 71Y2371 SD837 SAP 3YR IOL NBD lYR IOR 9x5x4hr 1812 8VH 81H 71Y2372 SD838 SAP 3YR IOL NBD lYR IOR 7x24x4hr 1812 8VH 81H 71Y2373 SD839 SAP 3YR IOL NBD 2YR IOR 9x5x4hr 1812 8VH 81H 71Y2374 SD840 SAP 3YR IOL NBD 2YR IOR 7x24x4hr 1812 8VH 81H 71Y2439 SD847 SAP 1YR IOL NBD lYR IOR 9x5x4hr 4002 BC4 C4B 71Y2440 SD848 SAP 1YR IOL NBD lYR IOR 7x24x4hr 4002 BC4 C4B 71Y2441 SD849 SAP 1YR IOL NBD 2YR IOR 9x5x4hr 4002 BC4 C4B 71Y2442 SD850 SAP 1YR IOL NBD 2YR IOR 7x24x4hr 4002 BC4 C4B 71Y2443 SD851 SAP 1YR IOL NBD lYR IOR 9x5x4hr 4002 AC5 C5A 71Y2444 SD852 SAP 1YR IOL NBD lYR IOR 7x24x4hr 4002 AC5 C5A 71Y2447 SD853 SAP 1YR IOL NBD 2YR IOR 9x5x4hr 4002 AC5 C5A 71Y2445 SD854 SAP 1YR IOL NBD 2YR IOR 7x24x4hr 4002 AC5 C5A 71Y2472 SD855 SAP 1YR IOL NBD lYR IOR 9x5x4hr 4002 BC5 C5B 71Y2473 SD856 SAP 1YR IOL NBD lYR IOR 7x24x4hr 4002 BC5 C5B 71Y2474 SD857 SAP 1YR IOL NBD 2YR IOR 9x5x4hr 4002 BC5 C5B 71Y2475 SD858 SAP 1YR IOL NBD 2YR IOR 7x24x4hr 4002 BC5 C5B 71Y2476 SD859 SAP 1YR IOL NBD lYR IOR 9x5x4hr 4002 AG4 G4A 71Y2477 SD860 SAP 1YR IOL NBD lYR IOR 7x24x4hr 4002 AG4 G4A 71Y2478 SD861 SAP 1YR IOL NBD 2YR IOR
16. 471 41E9472 41E9473 41E9474 41E9475 10N3372 10N3373 10N3376 10N3978 10N3979 10N3975 10N3976 13P0955 IBM Europe Middle East SD158 SD159 SD160 SD161 SD162 SD163 SD164 SD165 SD166 SD167 SD168 SD169 SD170 SD171 SD172 SD173 SD174 SD175 SD176 SD177 SD178 SD179 SD180 SD181 SD182 SD183 SD184 SD185 SD186 SD187 SD188 SD189 SD190 SD191 SD192 SD193 SD194 SD195 SD196 SD197 SD198 SD199 sD200 SD201 SD202 SD203 SD204 SD205 SD206 SD207 SD208 sD209 SD210 SD211 SD226 SD227 SD230 SD232 SD233 SD235 SD236 SD237 SOF SOF SOF SOF SOF SOF SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SOF SOF SOF SOF SOF SOF SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SOF SOF SOF SAP SAP SAP 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR
17. 76 4438577 4438578 4438579 4438580 4438588 4438589 4438591 4438592 4438594 4438595 4438597 4438598 4438599 4438600 4438601 4438602 4438603 4438604 4438605 4438606 4438607 4438608 4438609 4438610 4438611 4438612 4438613 4438614 4438615 4438616 SD238 SD239 SD240 SD241 SD242 SD243 SD244 SD245 SD246 SD247 SD248 SD327 SD328 SD329 SD330 SD331 SD333 SD334 SD336 SD337 SD341 SD342 SD344 SD345 SD394 SD395 SD396 SD397 SD398 SD399 sD400 sp401 sD402 SD403 SD404 SD405 SD413 SD414 SD416 SD417 SD419 SD420 SD422 SD423 SD424 SD425 SD426 SD427 SD428 SD429 SD430 SD431 SD432 SD433 SD434 SD435 SD436 SD437 SD438 SD439 SD440 SD441 SAP SAP SAP SAP SAP SOF SOF SOF SOF SOF SOF SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR
18. 9x5x4hr 4002 AG4 G4A 71Y2479 SD862 SAP 1YR IOL NBD 2YR IOR 7x24x4hr 4002 AG4 G4A 71Y2480 SD863 SAP 1YR IOL NBD lYR IOR 9x5x4hr 4002 AG5 G5A 71Y2481 SD864 SAP 1YR IOL NBD 1YR IOR 7x24x4hr 4002 AG5 G5A 71Y2482 SD865 SAP 1YR IOL NBD 2YR IOR 9x5x4hr 4002 AG5 G5A 71Y2483 SD866 SAP 1YR IOL NBD 2YR IOR 7x24x4hr 4002 AG5 G5A 71Y2793 SD868 SAP 1YR IOL NBD 1YR IOR 9x5x4hr 3758 B32 32B 71Y2794 SD869 SAP 1YR IOL NBD 1YR IOR 7x24x4hr 3758 B32 32B 71Y2796 SD870 SAP 1YR IOL NBD 2YR IOR 9x5x4hr 3758 B32 32B 71Y2795 SD871 SAP 1YR IOL NBD 2YR IOR 7x24x4hr 3758 B32 32B Warranty service upgrade WSU Warranty service upgrades enhance the level of service from the base warranty service associated with the machine type and model A warranty service upgrade can include single elements or combinations of e Extended hours of coverage e Upgraded service delivery method SDM e Higher level of response time objective Service delivery method IBM On site Repair IOR Repair is performed at the customer site If the machine cannot be fixed with the help of IBM remote support the repair activity is performed by an IBM representative at the customer s site The term screening refers an initial remote problem determination PD or problem source identification PSI activity on a customer s service request that is performed by technical support personnel Typically this is the first technical activity performed after the service request has been entered into the call
19. IBM Europe Middle East and Africa Services Announcement ZS09 0181 dated August 25 2009 IBM ServicePacs offer warranty and maintenance upgrades for IBM Storage Table of contents 1 Overview 11 Prices 1 Availability date 11 Announcement countries 1 Description At a glance A new storage product machine type 1814 models 20A and 52A has been added to IBM Storage ServicePac portfolio Overview IBM ServicePac products offer a range of hardware maintenance or maintenance upgrade coverage in an electronic format ServicePac is available through the same IBM Business Partners who sell the related IBM hardware With these ServicePacs you get an upgrade solution at the same time you purchase the IBM machine The number of unique ServicePacs is kept to a minimum and each part number supports a range of machine types To select the correct ServicePac for a particular machine type a selection guide is available with a complete list of machine types for cross reference Alternatively additional ServicePac information and prices can be found at https www developer ibm com cod spst servicepac extProductSelectorWWW do ServicePacs can be ordered by part number through SAP in the same way other IBM products are ordered The simple registration process ensures fast and efficient coverage To be eligible for service a ServicePac must be purchased within 30 days of the purchase of the machine type to which it applies A ServicePac mus
20. J8626 44J8627 44J8628 46D4238 46D4239 46D4240 46D4241 5138786 5138787 5138788 5138789 5138790 5138791 5138792 5138793 5138794 5138795 5138796 5138797 5138798 5138799 5138800 5138801 54Y4630 54Y4631 54Y4632 54Y4633 54Y4634 54Y4635 54Y4636 54Y4637 54Y4638 54Y4639 54Y4640 54Y4641 56Y5996 68Y5393 68Y5394 68Y5395 SD442 SD443 SD444 SD445 SD446 SD447 SD448 sD449 SD450 sD451 SD452 SD453 SD528 SD529 SD530 SD531 SD693 SD694 SD695 SD696 SD697 SD698 SD699 sD700 sp701 sD702 SD703 SD704 SD705 SD706 SD707 SD708 sD709 SD710 SD711 SD712 SD713 SD714 SD715 SD716 SD717 SD718 SD719 SD720 SD819 SD830 SD831 SD832 SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SAP SAP SAP SAP SOF SOF SOF SOF SAP SAP SAP SAP SOF SOF SOF SOF SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SOF SOF SOF SOF SAP SAP SAP SAP 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 1YR 1YR 1YR 1YR 1YR 1YR 1YR 1YR 1YR 1YR 1YR 1YR 1YR 3YR 3YR 3YR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR COE COE COE COE COE COE COE COE COE COE COE COE COE COE COE COE IOR IOR IOR IOR IOR IO
21. NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD and Africa Services Announcement ZS09 0181 1YR 2YR 2YR 2YR 1YR 1YR 1YR 2YR 2YR 2YR 1YR 1YR 1YR 2YR 2YR 2YR 1YR 1YR 1YR 2YR 2YR 2YR 1YR 1YR 1YR 2YR 2YR 2YR 1YR 1YR 2YR 2YR lYR 1YR 2YR 2YR lYR lYR 2YR 2YR lYR lYR 2YR 2YR lYR lYR lYR 2YR 2YR 2YR lYR lYR lYR 2YR 2YR 2YR lYR lYR lYR 2YR 2YR 2YR IBM is a registered trademark of International Business Machines Corporation IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 1724 1724 1724 1724 1740 1742 1740 1742
22. R 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 4YR 4YR 5YR 5YR 3YR 3YR 4YR 4YR 5YR 5YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR IBM is a registered trademark of International Business Machines Corporation IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOE IOE IOE IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 7x24x4hr 7x24x4hr 7x24x4hr 7x24x4hr 7x24x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9xSD 7x24xSD 5x9xSD 7x24xSD 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9 SD 7x24x4hr 5x9 SD 7x24x4hr 5x9 SD 7x24x4hr 5x9 SD 7x24x4hr 5x9 SD 1814 1814 1814 1814 1814 7204 7205 7206 7207 7210 7212 1814 1814 1812 1812 3580 3580 1710 1710 1722 1722 1740 1740 1812 1812 1814
23. R IOR IOR IOR IOR IOR IOR IOL IOL IOL IOL NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD 7x24x4 7x24x4 7x24x4 7x24x4 7x24x4 7x24x4 7x24x4 7x24x4 7x24x4 7x24x4 7x24x4 7x24x4 NBD NBD NBD NBD IBM Europe Middle East and Africa Services Announcement ZS09 0181 1YR lYR lYR 2YR 2YR 2YR lYR lYR lYR 2YR 2YR 2YR lYR lYR 2YR 2YR lYR 1YR 2YR 2YR lYR lYR 2YR 2YR lYR 1YR 2YR 2YR 1YR 1YR 2YR 2YR 1YR 1YR 2YR 2YR 1YR 1YR 2YR 2YR lYR 1YR 2YR 2YR 2YR 1YR 1YR 2YR IBM is a registered trademark of International Business Machines Corporation IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOL IOR IOR IOR 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9
24. hr 5x9 SD 7x24x4hr 5x9 SD 7x24x4hr 5x9 SD 7x24x4hr 5x9 SD 7x24x4hr 5x9 SD 7x24x4hr 5x9 SD 7x24x4hr 5x9 SD 7x24x4hr 5x9 SD 7x24x4hr 5x9 SD 7x24x4hr 5x9 SD 7x24x4hr 5x9 SD 7x24x4hr 5x9 SD 7x24x4hr 5x9 SD 7x24x4hr 5x9 SD 7x24x4hr 5x9 SD 7x24x4hr 5x9 SD 7x24x4hr 5x9 SD 7x24x4hr 5x9 SD 7x24x4hr 5x9 SD 7x24x4hr 5x9 SD 7x24x4hr 5x9 SD 7x24x4hr 5x9 SD 7x24x4hr 5x9xSD 7x24x4hr 5x9 SD 5x9 SD 7x24x4hr 7x24x4hr 5x9 SD 5x9 SD 7x24x4hr 7x24x4hr 7x24x4hr 7x24x4hr 7x24x4hr 7x24x4hr 7x24x4hr 7x24x4hr 7x24x4hr 7x24x4hr 7x24x4hr 7x24x4hr 7x4x4hr 2498 2859 2859 2859 2859 2861 2861 2862 2858 2862 2862 2862 2863 2863 2863 2863 2863 2863 2864 2864 2864 2864 2865 2865 2865 2865 2866 2866 2866 2866 2866 2866 2866 2866 2867 2867 2867 2867 2867 2858 2867 2867 2867 2868 2868 2868 2868 2869 2869 2869 2869 3572 3572 2858 2858 2858 2858 2858 2858 2858 2858 2858 2858 1818 1818 4002 4002 4002 4002 4002 4002 3758 40E A10 A10 A20 A20 001 001 A10 A12 A10 A20 A20 004 004 A10 A10 A20 A20 A10 A10 A20 A20 A10 A10 A20 A20 A10 A10 A20 A20 A11 A11 A21 A21 A10 A10 A20 A20 A11 A22 A11 A21 A21 A10 A10 A20 A20 A10 A10 A20 A20 S3E S3E A10 A20 A10 A20 A11 A21 A11 A21 A12 A22 51A 53A AC4 BC4 AC5 BC5 AG4 AG5 B32 B40 G10 G10 G20 G20 G10 G10 G20 G20 G10 G10 G20 G20 G11 G11 G21 G21 G10 G10 G2
25. hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 2005 2005 2005 2005 2005 2005 2005 2005 2005 2005 2005 1814 1814 1814 1814 1814 1814 1814 1814 1814 1814 1814 1814 1814 1724 1724 1724 1724 1724 1724 1742 1742 1742 1742 1742 1742 1814 1814 1814 1814 1814 1814 1814 1814 2026 2026 2026 2026 2026 2026 2026 2026 2026 2026 2026 2026 3542 3552 3560 3542 3552 3560 3542 3552 3560 3542 3552 3560 3542 3552 3560 3542 3552 3560 16B 16B 16B 16B 16B B16 B16 B16 B16 B16 B16 70H 70H 70H 70H 70H 72H 72H 72H 72H 7VH 7VH 7VH 7VH 100 100 100 100 100 100 1RU 1RU 1RU 1RU 1RU 1RU 72A 72A 72A 72A 70A 70A 70A 70A E12 E12 E12 E12 E12 E12 224 224 224 224 224 224 1RU 1RU 1RU 1RU 1RU 1RU 1RU 1RU 1RU 1RU 1RU 1RU 1RU 1RU 1RU 1RU 1RU 1RU 72S 72S 72S 72S 70S 70S 70S 70S 416 416 416 416 416 416 2RU 2RU 2RU 2RU 2RU 2RU 72T 72T 72T 72T 70T 70T 70T 70T 20A 20A 20A 20A 8 44J8617 44J8618 44J8619 44J8620 44J8621 44J8622 44J8623 44J8624 44J8625 44
26. management system and the customer has been entitled Call screening results in the creation of the initial action plan to resolve the service request On site service repair limited IOL Repair performed at customer site excluding CRUs Service is same as IOR but the customer is responsible for replacement of Tier 1 CRUs ServicePac response time The target response time for the completion of PD is an average of two hours from the customer s service request being registered in the IBM call management system The four hour on site response time of some ServicePacs is defined as the period of time between the end of screening and the service representative arriving at the IBM Europe Middle East and Africa IBM is a registered trademark of International Business Machines Corporation 10 Services Announcement ZS09 0181 customer s machine location for repair The sum of the two elements two hours PD plus four hours IOR after PD is the on site response time target which is consistent with the service description for same business day SBD coverage The average target on site response time is six hours which is equal to a two hour average target for PD and four hour average target for IOR after PD It should be noted that average targets are set for guidance and that actual times will vary by complexity of service request Hours of coverage e 9 x 5 coverage 9 hours per day Monday through Friday excluding public and national holida
27. rmation regarding IBM products consult your IBM representative or reseller or visit the IBM worldwide contacts page http www ibm com planetwide IBM Europe Middle East and Africa IBM is a registered trademark of International Business Machines Corporation 12 Services Announcement ZS09 0181
28. t be registered within 15 days of purchase by completing the ServicePac online registration at http www ibm com servicepac Availability date August 25 2009 Description Latest update A new storage product machine type 1814 models 20A and 52A has been added to IBM Storage ServicePac portfolio IBM Europe Middle East and Africa IBM is a registered trademark of International Business Machines Corporation 1 Services Announcement ZS09 0181 Storage ServicePac Warranty and Maintenance Upgrades Services Announcement ZS09 0181 2 ServicePac Eligible part ServicePac Machine number ID Base warranty Description type Model 14R1493 SD14 SOF 3YR ICE NBD 3YR IOR 5x9 NBD 3580 H23 L23 H13 L13 14R1495 SD15 SOF 3YR ICE NBD 3YR IOR 7x24x4hr 3580 H23 L23 H13 L13 14R1489 SD16 SAP 3YR IOR NBD 3YR IOR 5x9x4hr 1722 603 60K 60L 60X 6LJ 6LX 14R1491 SD17 SAP 3YR IOR NBD 3YR IOR 7x24x4hr 1722 60J 60K 60L 60X 6LJ 6LX 14R1497 SD18 SAP 3YR IOR NBD 3YR IOR 5x9x4hr 1710 10J 10x 14R1499 SD19 SAP 3YR IOR NBD 3YR IOR 7x24x4hr 1710 10J 10x 29R5343 SD20 SOF 3YR COE NBD 3YR IOR 5x9 NBD 3582 L23 29R5344 SD21 SOF 3YR COE NBD 3YR IOR 7x24x4hr 3582 L23 29R5418 SD30 SAP 3YR IOE NBD 3YR IOE 5x9 NBD 3581 F3H L3H 29R5419 SD31 SAP 3YR IOE NBD 3YR IOE 5x9x4hr 3581 F3H L3H 29R5420 SD32 SAP 3YR IOE NBD 3YR IOE 7x24x4hr 3581 F3H L3H 39K3025 SD48 SOF 4YR IOL NBD 4YR IOR 5x9x4hr 1750 511 39K3026 SD49 SOF 4YR IOL NBD 4YR IOR 7x24x4hr 1750 511 39K3029 SD50 SOF 4YR IOL NBD 4YR
29. tact your IBM representative or your IBM Business Partner Announcement countries e Austria e Belgium e Bulgaria e Croatia e Czech Republic e Denmark e Finland France e Germany e Greece e Hungary e Ireland e Israel e Italy IBM Europe Middle East and Africa IBM is a registered trademark of International Business Machines Corporation 11 Services Announcement ZS09 0181 e Luxembourg e Netherlands e Norway e Poland e Portugal e Romania e Russia e South Africa e Slovakia e Slovenia e Spain e Sweden e Switzerland e Turkey e United Kingdom i Except overseas territories gt UK mainland only Trademarks IBM and ServicePac are registered trademarks of IBM Corporation in the United States other countries or both Other company product and service names may be trademarks or service marks of others Terms of use IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements terms conditions and prices in effect at the time IBM reserves the right to modify or withdraw this announcement at any time without notice This announcement is provided for your information only Reference to other products in this announcement does not necessarily imply those products are announced or intend to be announced in your country Additional terms of use are located at http www ibm com legal us en For the most current info
30. x4hr 7x24x4hr 5x9XNBD 5x9x4hr 7x24x4hr 5x9x4hr 3580 3580 3580 3580 3580 3580 3581 3582 3581 3582 3581 3582 3581 3582 3581 3582 3581 3582 1727 1727 1727 1727 3573 3573 3573 3573 3573 3573 3573 3573 3573 3573 3573 3573 3573 3573 3573 3573 1818 1818 1818 1818 1818 1818 1818 1818 1812 1814 1818 1812 1814 1818 1812 1814 1818 1812 1814 1818 3572 1726 4002 1726 4002 1726 4002 L33 L33 L33 L33 L33 L33 F28 L13 L23 F28 L13 L23 F28 L13 L23 F28 L13 L23 F28 L13 L23 F28 L13 L23 All All All All L34 L34 L34 L34 E44 E44 E44 E44 L32 L32 L32 L32 E42 S4S E42 S4S E42 S4S E42 51A 51A 51A 51A 53A 53A 53A 53A 81A 52A D1A 81A 52A D1A 81A 52A D1A 81A 52A D1A S3E All AC4 All AC4 All AC4 H23 H23 H23 H23 H23 H23 F38 L17 F38 L17 F38 L17 F38 L17 F38 L17 F38 L17 L23 L23 L23 L23 L23 L23 F3H L23 F3H L23 F3H L23 F3H L23 F3H L23 F3H L23 models models models models L4U L4U L4U L4U F3H F3H F3H F3H 32 32 32 32 F3S 42 F3S 42 F3S 42 F3S 81s 81s 81s 81s S4E S3H S4H S3R S4R 34 S34 34 34 F4H L3H F4H F4H F4S F4S L2U F4S 81T 81T 81T 81T models C4A models C4A models C4A H13 H13 H13 H13 H13 H13 H13 L28 H13 L28 H13 L28 H13 L28 H13 L28 H13 L28 s44 s44 s44 s
31. ys e 24 x 7 coverage 24 hours per day Monday through Sunday 365 days a year Limitations with respect to replacements or to parts for services upgrades Products classified as consumable supplies such as peripheral devices and accessories like external displays are not covered by this service Repair parts and replacement machines which may be furnished on an exchange basis may not be new but will be in good working order All replaced parts and machines become the property of IBM Some parts of IBM machines are designated as customer replaceable units CRUs enabling you to replace these parts CRU information and replacement instructions are shipped with your IBM machines and are available from IBM at any time on your request You may be offered to install a CRU yourself or you may request IBM to install it as part of this service You must return all defective CRUs to IBM in accordance with the return instructions issued with the replacement CRU Certain machines require machine code or licensed internal code LIC such as microcode or system code to correctly function For such machines you are responsible for downloading designated machine code and LIC updates from an IBM Web site or from other electronic media and following the instructions that IBM provides For a full definition of IBM maintenance services visit http www ibm com services europe maintenance operational guides html Prices For pricing information con
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