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Cisco 7921G Power Supply for Central Europe

1. See the state of a line listed in a call log or directory 54 Look for one of these indicators next to the line number Line is in use Lr Line is idle Ha BLF indicator unavailable for this line OL 15163 01 Advanced Call Handling Making and Receiving Secure Calls Depending on how your system administrator has configured your phone system your phone might support making and receiving secure calls Your phone can support these types of calls e Authenticated call The identities of all phones participating in the call have been verified e Encrypted call The phone is receiving and transmitting encrypted audio your conversation within the Cisco IP network Encrypted calls are also authenticated e Non secure call At least one of the participating phones or the connection does not support these security features or the phones cannot be verified If you want to Then Check the security level of a call Look for a security icon in the top right corner of the call activity area next to the call duration timer dy Authenticated call fa Encrypted call Neither security icon appears if the call is non secure Determine if secure calls can be Contact your system administrator made in your company x Note There are interactions restrictions and limitations that affect how security features work on your phone For more information ask your system administrator Tracing Susp
2. Getting Started 1 Using this Guide 1 Finding Additional Information 2 safety and Performance Information 2 Cisco Product Security Overview 6 Accessibility Features 6 Notices 6 OpenSSL Open SSL Project 6 License Issues 6 Connecting Your Phone 9 Installing or Removing the Phone Battery 9 Charging the Phone Battery 10 Using the AC Power Supply to Charge the Battery 11 Using the USB Cable and USB Port on the PC to Charge the Battery 12 Powering On the Phone 13 setting Username and Passwords 14 Entering and Editing Text 14 Accessories for the Cisco Unified Wireless IP Phone 7921G 15 Headset Information 16 securing the Phone with a Lock Set and Cable Lock 17 An Overview of Your Phone 19 Understanding Buttons and Hardware 20 Understanding Phone Screen Features 22 Understanding Feature Buttons and Menus 24 Accessing the Help System on Your Phone 25 Using Phone Buttons 26 Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4 3 5 1 6 0 and Later vi Understanding Lines vs Calls 26 Understanding Line and Call Icons 27 Understanding Feature Availability 28 Cleaning the Phone 28 Basic Call Handling 29 Placing a Call Basic Options 29 Placing a Call Additional Options 31 Answering a Call 34 Ending a Call 35 Using Hold and Resume 36 Using Mute 37 switching Between Multiple Calls 37 Switching an In Progress Call to Another Phone 37 Transferring Calls 38 Forwarding All Calls to An
3. Then Review safety information See Safety and Performance Information page 2 Connect your phone to the network See Connecting Your Phone page 9 Use your phone after it is installed Start with the An Overview of Your Phone page 19 Learn about the buttons and menus See Understanding Feature Buttons and Menus page 24 Learn about the phone screen See Understanding Phone Screen Features page 22 Make calls See Placing a Call Basic Options page 29 Put calls on hold See Using Hold and Resume page 36 Mute calls See Using Mute page 37 Transfer calls See Transferring Calls page 38 Make conference calls See Making Conference Calls page 41 Forward calls to another number See Forwarding All Calls to Another Number page 40 Share a phone number See Using a Shared Line page 51 Answer calls ringing on another phone See Picking Up Redirected Calls on Your Phone page 48 Use your phone as a speakerphone See Using a Handset Headset and Speakerphone page 61 Set up speed dialing See Speed Dialing page 46 Change the ring volume or tone See Customizing Rings page 64 View your missed calls See Using Call Logs and Directories page 71 Listen to voice messages See Accessing Voice Messages page 80 Customizing your phone using the User Options web pages See Accessing Your User Options Web Pa
4. 26 OL 15163 01 An Overview of Your Phone Understanding Line and Call Icons This is what your main phone screen looks like with two active calls one on hold 23827 and another connected 3956933 3 gt Connected a nna 4 gt EndCall Options E 1 Phone Status line Icons and your directory number 2 Call Activity area Calling party information connection duration and call state icon 3 Status line Status of the selected line 4 Softkey labels Call feature and Options list Your phone displays these icons to help you determine the line and call state Icon Line or call state Description On hook line No call activity on this line Off hook line Line in use but not connected to a call Connected call You are connected to the other party Incoming call A call is ringing on one of your lines Remote line in use A shared line is in use remotely See Using a Shared Line page 51 Call on hold You have put this call on hold See Using Hold and Resume page 36 W toa Adi E E Call forward enabled You have forwarded your primary line See Forwarding All Calls to Another Number page 40 Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4 3 5 1 6 0 and Later 27 Line or call state Description Authenticated call See Tracing Suspicious Calls page 55 Encrypted call See Tracing Suspicious Calls p
5. 2 Use your keypad to enter a name Press Options gt Submit Press the number key for the listing or scroll to a listing 5 Press Dial or A Use Cisco CallBack to 1 Choose Options gt CallBack while Your system receive notification when a listening to the busy tone or ring sound administrator busy or ringing extension 1S 2 Disconnect Your phone alerts you when available the line is free 3 Press Dial to place the call when the line is available See if a line associated with a speed dial call record or directory listing is busy before placing a call to that line Look for Busy Line Feature indicators Using BLF to Determine a Line State page 54 Make a priority precedence call M e SS Enter the MLPP access number Press A Dial the phone number Press A Prioritizing Critical Calls page 56 Dial from a Personal Address Book PAB entry 32 oh oy Sf BN Choose lt 8 f Service Services gt PAB Enter login information Select Personal Address Book Use your keypad to enter a name Press Options gt Submit Scroll to a listing and press SA Directory Dialing page 72 OL 15163 01 If you want to Then Basic Call Handling For more information see Place a call using a billing or tracking code Dial a number Press amp After the tone enter a client matter code CMC or a forced authorization code FAC Your
6. Description Describes the access list Choose one of these options Blocked Access List Creates list for numbers to be blocked Allowed Access List Creates list for numbers that will be permitted Click Save Add members to an access list 94 SS m Create an access list Click Add Member to add phone numbers or filters to the list Select an option from the Filter Mask drop down list box You can filter a directory number calls with restricted caller ID Not Available or calls with anonymous caller ID Private If you select a directory number from the Filter Mask drop down list box enter a phone number or filter in the DN Mask field You can use the following wild cards to define a filter X upper or lower case Matches a single digit For example 408555123X matches any number between 4085551230 and 4085551239 Matches any number of digits For example 408 matches any number starts with 408 Used as a single digit for exact match To add this member to the access list click Save To save the access list click Save OL 15163 01 Accessing Your User Options Web Pages If you want to Then do this after you log in Add a new remote destination 1 Choose User Options gt Mobility Settings gt Remote Destinations 2 Select the device from the Name drop down list box 3 Click Remote Destinations 4 Click Add New 5 Enter the following information
7. choosing ringer volume 64 65 icon 61 mode using 61 ordering 16 port 21 61 quality 16 specifications 62 using 16 61 using external devices 5 healthcare environments 5 help accessing 25 contents 25 using 25 hold and switching calls 37 and transferring 38 using 36 hunt group logging out of 50 icon 45 icons call state 27 descriptions of 23 line state 27 signal strength 13 icons for call states 27 indicator light blink rates 20 blinks green 14 Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4 3 5 1 6 0 and Later 105 colors 20 in service 14 installing Cisco Unified Wireless IP Phone 9 intercom line 45 K keylock 26 keypad lock auto keylock feature 69 lock keypad 26 setting auto keylock 69 unlocking keypad 26 69 keypad shortcuts 26 L LED blink rates 20 left softkey setting 67 line settings controlling on Communications Manager web page 90 line view speed dial 46 lines accessing 26 and call forwarding 90 call state icons 27 description of 26 line view icon 26 text label for 90 viewing 26 voice message indicator setting 90 locking phone 17 log out of hunt group 50 106 Malicious Call Identification MCID 55 Meet Me conferences 42 44 menu accessing items 25 accessing main menus 24 menus using 24 missed calls records of 71 MLPP using 56 Multilevel Precedence and Preemption MLPP 56 multiple calls handling 37 mute button 22
8. Click Save Note Make note of the number for the Abbreviated Dialing Code Use this code with Options gt AbbrDial to access the speed dial number Set up Fast Dials See Configuring Fast Dials on the Web page 87 You can also set up Fast Dials on your phone See the Using Personal Directory on Your Phone page 73 Tips e You can have up to six numbers appear in your Line View screen a combination of line and speed dial numbers e If your speed dial label contains more than 11 characters use a shorter label because labels are shortened from the left For example Customer Service displays as er Service Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4 3 5 1 6 0 and Later 85 Using Personal Directory on the Web The Personal Directory feature set that you can access on your computer consists of e A Personal Address Book PAB e Fast Dials e The Address Book Synchronization Tool TABSynch L Note You can also access PAB and Fast Dials from your phone See Using Personal Directory on Your Phone page 73 Using Your Personal Address Book on the Web This section describes how to use your PAB from your User Options web pages If you want to Then do this after you log in Add a new PAB entry Choose User Options gt Personal Address Book Click Add New Click Save Search for a PAB entry 1 2 3 Enter information for the entry 4
9. Push to Talk name can vary Push to Talk service is active when the eB icon displays 2 Use the button to start and end a transmission depending on how your service is configured You can also use the Talk and Stop softkeys to toggle between transmitting and listening Note Your system administrator will provide detailed information about how to use your Push to Talk service OL 15163 01 Using a Handset Headset and Speakerphone Using a Handset Headset and Speakerphone You can use your phone as a mobile handset a speakerphone with a headset or with the speakerphone in the desktop charger If you want to Then Use the handset Press B to hang up press BS Use a headset Plug the headset connector into the headset port The 4 icon displays on the phone status line Place and answer calls as usual If you use AutoAnswer see Using AutoAnswer page 63 for exceptions You can use the headset with all the controls on your phone including and M The headset audio remains active when the headset is connected to the phone Use the speaker mode Press and hold a for one second before placing a call or during a call to activate speaker mode The icon displays when the speaker is active Note Speaker mode remains active for future calls until toggled off Switch to the speaker from Press and hold ad for one second and displays the handset during a call Press and hold ad to toggle back
10. icon next to your directory number in gt Tp Line View Listen to your voice messages or access the voice message system menu 1 Press Message or press and hold Gs 2 Enter your voice message password 3 Follow the voice instructions to listen to your messages Note If you changed the left softkey on the main phone screen to Phone Book the Message softkey will not be available For more information see Customizing the Phone Screen page 67 Send a call to your voice message system 80 Press 1Divert The iDivert feature automatically transfers a call including a ringing or held call to your voice message system Callers will hear your voice message greeting and can leave you a message OL 15163 01 Accessing Your User Options Web Pages Accessing Your User Options Web Pages Your Cisco Unified Wireless IP Phone 7921G is a network device that can share information with other network devices in your company including your personal computer You can use your computer to log in to your Cisco Unified Communications Manager User Options web pages where you can control features settings and services for your wireless IP phone This section includes information for e Cisco Unified CallManager Release 4 3 and Later User Options Web Pages page 81 e Cisco Unified Communications Manager Release 5 1 and Later User Options Web Pages page 83 Cisco Unified CallManager Release 4 3 and Later User Options Web Pag
11. number line that you will use to place WebDialer calls If you have one phone with a single line the appropriate phone and line are automatically selected Otherwise choose a phone and or line Phones are specified by host name To display the host name on your phone choose VY g Settings gt Network Profile gt Network Configuration gt Host Name Use Extension Mobility If selected prompts WebDialer to use the wireless IP phone that is associated with your Extension Mobility profile if available Do not display call confirmation If selected prompts WebDialer to suppress the Make Call page This page appears by default after you click a phone number in a WebDialer enabled online directory Setting Up Phones and Access Lists for Mobile Connect When using Cisco Mobile Connect you must add your cellular and other phones that you want to use to make and receive calls using the same directory numbers as your desk phone These phones are called remote destinations You can also define access lists to restrict or allow calls from certain numbers to be sent to your cellular phone Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4 3 5 1 6 0 and Later 93 If you want to Then do this after you log in Create an access list 1 2 3 Choose User Options gt Mobility Settings gt Access Lists Click Add New Enter the following information Name lIdentifies the access list
12. 1 Choose User Options gt Personal Address Book 2 Specify search information and click Find Note To locate all entries leave search information blank and click Find Edit a PAB entry Search for a PAB entry Click a name or nickname Edit the entry as needed and click Save Delete a PAB entry Search for a PAB entry Select one or more entries Click Delete Selected oo eS oe PP A 86 OL 15163 01 Accessing Your User Options Web Pages Configuring Fast Dials on the Web This section describes how to assign Fast Dials from your User Options web pages If you want to Then do this after you log in Assign a Fast Dial code to a PAB entry 1 Create a PAB entry See Using Your Personal Address Book on the Web page 86 Choose User Options gt Fast Dials Click Add New Change the Fast Dial code if desired Use the Search Options area to find the appropriate PAB entry Click a phone number in the Search Results area Click Save Assign a Fast Dial code to a phone number without using a PAB entry Choose User Options gt Fast Dials Click Add New Change the Fast Dial code if desired Enter a phone number Click Save Search for a Fast Dial entry Choose User Options gt Fast Dials Specify search information and click Find Edit a Fast Dial phone number Choose User Options gt Fast Dials Search for the Fast Dial entry that you want to edit Click a
13. Book see Using the Phone Book on Your Phone page 76 or on your User Options web pages See Accessing Your User Options Web Pages page 81 If you want to Then Use speed dial 1 Set up speed dial hot keys from the Phone Book hot keys to call Phone Book contacts 2 Do one of the following Press and hold a speed dial hot key for about two seconds Note When dialing a two digit number enter the first digit then press and hold the second digit for about two seconds Choose A press SA Directory gt Speed Dials highlight a speed dial and Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4 3 5 1 6 0 and Later 47 If you want to Then Use speed dial numbers to call other numbers not in Phone Book 1 Set up speed dial numbers from your User Options web pages 2 To place a call press Bm BR Line View 3 Scroll to a speed dial number with its label and press S Note The Line View displays your directory numbers followed by your speed dial numbers identified with H Six items lines plus speed dials can display Use Abbreviated Dial 1 Set up Abbreviated Dialing codes from your User Options web pages 2 To place a call enter the Abbreviated Dialing code 3 Choose Options gt AbbrDial Use Fast Dial 1 Subscribe to the Fast Dial service and set up Fast Dial codes from your User Options web pages See Accessing Your User Opti
14. Choose Gs Settings gt Phone Settings gt Sound Settings gt Volumes 2 Select Handset 3 Press A to increase the volume or V to decrease the volume 4 Press Save to make the change or Cancel Adjust the headset volume 1 Choose Gs Settings gt Phone Settings gt Sound Settings level 2 Select Headset 3 Press A to increase the volume or V to decrease the volume 4 Press Save to make the change or Cancel Adjust the desktop charger 1 Choose g Settings gt Phone Settings gt Sound Settings speaker volume level 2 Select Docking Speaker 3 Press to increase the volume or to decrease the volume 4 Press Save to make the change or Cancel Adjust the desktop charger 1 Choose J G45 Settings gt Phone Settings gt Sound Settings ring volume level 2 Select Docking Ring 3 Press A to increase the volume or V to decrease the volume and hear a sample ring volume Press Save to make the change or Cancel Select the devices that will ring 66 eS E a Choose J Gs Settings gt Phone Settings gt Sound Settings Select Ring Output Select one of the following e Headset e Speaker default setting e Headset and Speaker The appears next to your selection Press Save to make the change or Cancel OL 15163 01 Changing Phone Settings Customizing the Phone Screen You can customize the left softkey when the phone is idle your phone screen display brightness and the language
15. Displays softkey features for the current call state Softkey labels area Message Hide Displays softkey options and provides access to the Options list of softkey features Displays the active navigation arrows for the menu or screen 5 Status and information Provides phone status or instructions Your current options 6 Main phone screen Displays four menu icons and Help Understanding Feature Buttons and Menus From the main phone screen you can use the Navigation button to access feature menus If you want to Then Open a feature menu Use the Navigation button to press one of these arrows that open a menu Accesses these menus and lists from the main phone screen Directory Line View AP Settings 1s Services Scroll through a menu or list 24 Press the Navigation button up or down OL 15163 01 If you want to An Overview of Your Phone Then Select a menu option Do one of these actions e Press the keypad number key for the item e Scroll to highlight the item and then press the O button center of the navigation button Go back one level in a feature menu Press Back Note To close the menu and return to the main phone screen press from any menu level Reposition the cursor to edit a phone number or name Press the Navigation button left or right Select a highlighted call or option Press Acce
16. Make changes to the options for your wireless IP phone Tips for Navigating the User Options Web Pages e Select your device from the menu page to see all of your options e Click Update to apply and save your changes e Click Return to the Menu to get back to the context sensitive menu e Click Log Off to exit the User pages Subscribing to Phone Services Before you can access subscription phone services on your phone you need to subscribe to them by using your computer to access the User Options web pages See Accessing Your User Options Web Pages page 83 Phone services can include e Web based information such as stock quotes movie listings and weather reports e Network data such as corporate calendars and searchable directories e Phone features such as the Fast Dial service and a Personal Address Book Refer to the following table for more information If you want to Then do this after you log in and select your device type aah Subscribe to a service From the main menu choose Configure your Cisco IP Phone Services 2 Select a service from the Available Services drop down list and click Continue 3 Enter more information upon request such as a zip code or PIN 4 Click Subscribe Change or end 1 From the main menu choose Configure your Cisco IP Phone Services subscriptions 2 Click a service in the Your Subscribed Services panel 3 Click Update after making changes or click Unsubsc
17. Notices These battery safety notices apply to the batteries that are approved by the Cisco Unified Wireless IP Phone 7921G manufacturer rN Warning rN Warning A Warning A Caution Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4 3 5 1 6 0 and Later There is the danger of explosion if the battery is replaced incorrectly Replace the battery only with the same or equivalent type recommended by the manufacturer Dispose of used batteries according to the manufacturer s instructions Statement 1015 Ultimate disposal of this product should be handled according to all national laws and regulations Statement 1040 Do not dispose of the battery pack in fire or water The battery may explode if placed in a fire The battery pack is intended for use only with this device gt Caution Caution gt Caution gt Caution gt Caution gt Caution gt Caution gt Caution Do not disassemble crush puncture or incinerate the battery pack To avoid risk of fire burns or damage to your battery pack do not allow a metal object to touch the battery contacts Handle a damaged or leaking battery with extreme care If you come in contact with the electrolyte wash the exposed area with soap and water If the electrolyte has come in contact with the eye flush the eye with water for 15 minutes and seek medical attention Do not
18. The following phone accessories are available for your phone e Standard and extended batteries e AC power supplies for different geographical areas e Desktop charger with speakerphone e Multi charger e Carrying cases e Lock sets For a complete list and description of accessories see the Cisco Unified Wireless IP Phone 7921G Accessory Guide Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4 3 5 1 6 0 and Later 15 Headset Information To use a headset see Using a Handset Headset and Speakerphone page 61 Although Cisco Systems performs some internal testing of third party headsets for use with the Cisco Unified IP Phones Cisco does not certify or support products from headset or handset vendors Because of the inherent environmental and hardware inconsistencies in the locations where Cisco Unified IP Phones are deployed there is not a single best solution that is optimal for all environments Cisco recommends that customers test the headsets that work best in their environment before deploying a large number of units in their network In some instances the mechanics or electronics of various headsets can cause remote parties to hear an echo of their own voice when they speak to Cisco Unified IP Phone users Cisco Systems recommends the use of good quality external devices like headsets that are screened against unwanted radio frequency RF and audio frequency AF signals Depending o
19. Your phone supports headset jack types with a 2 5 mm 3 band 4 connector For information about purchasing headsets see Headset Information page 16 62 OL 15163 01 Using a Handset Headset and Speakerphone Using AutoAnswer You might use AutoAnswer if you receive a high volume of incoming calls or handle calls on behalf of others Your system administrator configures AutoAnswer to work with either your speaker mode or headset If you Then Use AutoAnswer with a Keep headset mode active by ensuring the headset is plugged into the headset phone even when not on a call If your phone is set up to use AutoAnswer in headset mode calls are answered automatically only if the 4 icon is in the phone status line Otherwise calls ring normally and you must manually answer them Use AutoAnswer with the Keep the handset in the desktop charger cradle so the speaker is active desktop charger speaker If your phone is set up to use AutoAnswer in speaker mode calls are answered automatically using the desktop charger speaker Note You cannot turn off the desktop charger speaker You must remove the phone from the cradle to disable the desktop charger speaker Tip AutoAnswer is disabled when the Do Not Disturb feature is active Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4 3 5 1 6 0 and Later 63 Changing Phone Settings You can personalize your Cisco Unified Wireless IP Ph
20. a connected call choose Options gt Confrn 2 Enter the participant s phone number 3 Wait for the call to connect 4 Choose Options gt Confrn again to add the participant to your call 5 Repeat to add additional participants Create a conference by joining two or more existing calls oh Press p gt 47B Line View to make sure that you have two or more calls on a single line 2 Scroll to a call that you want to add to the conference 3 Choose Options gt Select The selected call displays this icon 4 Repeat this process for each call that you want to add 5 From the selected call choose Options gt Join Note The active call is automatically selected Participate in a conference Answer the phone when it rings Create a conference by barging a call on a shared line Press BR Line View to select a call on a shared line 2 Choose Options gt cBarge See Using a Shared Line page 51 View a list of conference par ticipants ah Press BR Line View to select an active conference 2 Choose Options gt ConfList Participants are listed in the order in which they join the conference with the most recent additions at the top Get an updated list of partici pants While viewing the conference list choose Options gt Update See who started the confer ence 42 While viewing the conference list locate the person listed at the bottom of the list with an asteri
21. charge the battery pack if the ambient temperature exceeds 104 degrees Fahrenheit 40 degrees Celsius Do not expose the battery pack to high storage temperatures above 140 degrees Fahrenheit 60 degrees Celsius When discarding a battery pack contact your local waste disposal provider regarding local restrictions on the disposal or recycling of batteries To obtain a replacement battery contact your local dealer Use only the batteries that have a Cisco part number Standard battery CP BATI 7921G STD Extended use battery CP BATT 7921G EXT Use only the Cisco power supply that was provided with your phone If you need to replace your power supply refer to the list of Cisco part numbers Australia CP PWR 7921G AU Central Europe CP PWR 7921G CE China CP PWR 7921G CN Japan CP PWR 7921G JP North America CP PWR 7921G NA United Kingdom CP PWR 7921G UK OL 15163 01 Getting Started Power Outage Your accessibility to emergency service through the phone is dependent on the wireless access point being powered If there is an interruption in the power supply Service and Emergency Calling Service dialing will not function until power is restored In the case of a power failure or disruption you may need to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing Regulatory Domains The radio frequency RF for this phone is configured for a specific regulatory domain If
22. component of the entry Change the phone number Click Save Delete a Fast Dial entry Tips aN S Ss SS SS SS eS Se ee Oe e pp CU Search for a Fast Dial Select one or more entries Click Delete Selected e You can create up to 500 Fast Dial and PAB entries e You can create a new Fast Dial entry without using a PAB entry Such Fast Dial entries which are labeled raw in the User Options web pages do not display a configurable text label Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4 3 5 1 6 0 and Later 87 Using the Address Book Synchronization Tool You can use the Address Book Synchronization tool TABSynch to synchronize your existing Microsoft Windows Address Book if applicable with your PAB Then you can access entries from your Microsoft Windows Address Book on your wireless IP phone and User Options web pages Your system administrator can give you access to TABSynch and provide detailed instructions Setting Up Phone Services on the Web Phone services can include special phone features network data and web based information such as stock quotes and movie listings You must first subscribe to a phone service before accessing it on your phone If you want to Then do this after you log in Subscribe to a service 1 gt YP Select the name for the Cisco Unified Wireless IP Phone 7921G device Click Phone Services Click Add New C
23. core openssl org 5 Products derived from this software may not be called OpenSSL nor may OpenSSL appear in their names without prior written permission of the OpenSSL Project 6 Redistributions of any form whatsoever must retain the following acknowledgment 7 This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit http www openssl org THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT AS IS AND ANY EXPRESSED OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE OpenSSL PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE This product includes cryptographic software written by Eric Young eay cryptsoft com This product includes software written by Tim Hudson tjh cryptsoft com Original SSLeay License Copyright 1995 1998 Eric Young eay cryptsoft com All rights reserved This package is an SSL implementation written by
24. handset or Press up or down up or down during a speaker volume feall Mute your phone Press To unmute press button again Activate speaker Press and hold To use the between Cisco and any other company 0705R 2008 Cisco Systems Inc All rights reserved OL 15163 01 handset press and hold button again Softkey Definitions Entering Text Character Press key one or more times to enter a lower or upper case character Space Press Number Press the number key Symbol Press these keys Ey toenter 3 to enter space E toenter 5 to enter lt gt amp Phone Screen Icons Line and Call States Incoming call Call on hold in Connected call Off hook Shared line in use Call Forwarding enabled GUD Se 4 Busy line in a speed dial call log or directory listing BLF TES 4 d ki Idle line in a speed dial call log or directory listing BLF Speed dial call log or directory listing BLF status unknown EB al AbbrDial Dial using a speed dial index number Barge Add yourself to a call on a shared line CallBack Receive notification when a busy extension becomes available CFwdAll Set up cancel call forwarding ConfList View conference participants Confrn Create a conference cal
25. model number Product serial number Maintenance contract number Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4 3 5 1 6 0 and Later 101 102 OL 15163 01 Index A abbreviated dialing 85 accessibility 6 accessories for phone 15 ad hoc conference See conference calls answer send button 22 answering calls 34 application button 22 authenticated calls 55 auto keylock 69 AutoAnswer using 63 barge and privacy 53 and shared lines 51 using 52 battery installing 9 removing 9 safety notices 3 billing codes dialing with 33 button answer send 22 application 22 left softkey 22 mute 22 navigation 21 24 power end 21 right softkey 21 select 21 shortcuts 26 speaker 21 61 volume 22 C cable lock for desktop charger 17 call forwarding 40 configuring from Communications Manager web page 90 call history menu options 71 viewing and dialing from 71 call logs erasing 71 viewing and dialing from 71 call park 49 call pickup 48 call waiting 34 CallBack 32 call handling advanced 46 call handling basic 29 Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4 3 5 1 6 0 and Later 103 calls answering 34 blocking 40 compared to lines 26 conference features for 41 ending 35 forwarding 40 90 handling multiple 37 holding and resuming 36 icons for 27 multiple parties on 41 muting 37 parking 49 picking up 48 placi
26. number choose Options gt Store gt New Contact The Store Contact screen appears 3 Enter the information for First Name Last Name Nickname and Company 4 When finished choose Options gt Save then select the phone type to store the number Copy a phone number from a call log or directory to an existing phone book contact 78 1 Choose A Directory gt Missed Calls or Received Calls or Placed Calls 2 Scroll to a phone number choose Options gt Store gt Use Existing Contact 3 On the Phone Book contacts list highlight a name 4 Select the phone type to store the number OL 15163 01 Using Call Logs and Directories If you want to Then Assign a speed dial to 1 Choose A Directory gt Speed Dials a contact number in 2 Highlight an unassigned speed dial and press Assign A list of Phone your phone book Book contacts appears from the Speed Dial oe l l screen Highlight a name Choose the primary number or scroll left or right to choose another number then press Select The selected number is assigned to the speed dial Note Speed dial 1 is always assigned to voicemail You cannot remove or reassign this speed dial Note To make a speed dial call see Placing a Call Additional Options page 31 Assign a speed dialto 1 Press and hold an unassigned speed dial number for about two seconds a contact number in then press Yes The Phone Book main screen appe
27. of Cisco Systems Inc Changing the Way We Work Live Play and Learn is a service mark of Cisco Systems Inc and Access Registrar Aironet Catalyst CCDA CCDP CCIE CCIP CCNA CCNP CCSP Cisco the Cisco Certified Internetwork Expet logo Cisco IOS Cisco Press Cisco Systems Cisco Systems Capital the Cisco Systems logo Cisco Unity Enterprise Solver EtherChannel EtherFast EtherSwitch Fast Step Follow Me Browsing FormShare GigaDrive HomeLink Internet Quotient IOS iPhone IP TV iQ Expertise the iQ logo iQ Net Readiness Scorecard iQuick Study LightStream Linksys MeetingPlace MGX Networkers Networking Academy Network Registrar PIX ProConnect ScriptShare SMARTnet StackWise The Fastest Way to Increase Your Internet Quotient and TransPath are registered trademarks of Cisco Systems Inc and or its affiliates in the United States and certain other countries All other trademarks mentioned in this document or Website are the property of their respective owners The use of the word partner does not imply a partnership relationship between Cisco and any other company 0711R 2008 Cisco Systems Inc All rights reserved OL 15163 01
28. pressing keys and redialing calls accidentally use the keypad auto lock feature You can set the length of time before your phone keypad automatically locks after completing a call If you want to Then Automatically lock the keypad after using the phone 1 Choose Gs Settings gt Phone Settings gt Keypad Settings 2 Select Keypad Auto Lock 3 Select one of these time intervals e 15 seconds e 30 seconds e 60 seconds 4 Press Save to make the change or Cancel Note After the chosen time interval expires the v icon displays and the keypad is locked Unlock the keypad Press any key and the screen displays Unlock keypad Press Yes to unlock the keypad or No to keep the lock Turn off the automatic keypad lock Tips 1 2 1 Choose J Gs Settings gt Phone Settings gt Keypad Settings 2 Select Keypad Auto Lock 3 Select Disable 4 Press Save to make the change or Cancel Note Under the Keypad Auto Lock option Disabled displays e Auto lock is enabled only when the phone is idle and at the main screen e The keypad lock is temporarily disabled when you have an incoming call Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4 3 5 1 6 0 and Later 69 Changing the Keypad Tones You can enable or disable the tones when you press a key on your keypad Change the keypad tone level 1 Choose gv Settings gt Phone Settings gt Keypad Setting
29. system administrator Place a call using your Extension Mobility profile 1 Choose lt A SS Services gt EM Service name can vary 2 Enter log in information Using Cisco Extension Mobility page 57 Make a call from a cellular phone using Mobile Voice Access 1 Dial your assigned Mobile Voice access number 2 Enter your cellular phone number if requested and PIN 3 Press 1 to make a call to an enterprise IP phone 4 Dial a wireless IP phone number other than your wireless IP phone number Managing Business Calls Using a Single Phone Number page 58 Place a Push to Talk call Tip 1 Choose lt Services gt Push to Talk Service name can vary 2 Use or Talk to transmit 3 Press or Stop to end Using Push to Talk Service page 60 Obtain this information from your system administrator before using Mobile Voice Access to make a call e Mobile Voice Access number e End user PIN Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4 3 5 1 6 0 and Later 33 Answering a Call You can answer a call by using several options if they are available on your phone If you want to Then For more information see Answer a call Press and release to connect to the incoming call B Using Any Key to Answer the Phone page 68 Silence the ring for an incoming call Press E or The call continues silently t
30. the PAB listing that you want and press Select or Q Dial from PAB entry H e mM mP mT Search for a PAB entry Scroll to the listing and press Select or Q Press Dial Scroll to the number that you want to dial and press OK Press OK again to dial the number Delete a PAB entry SS E Search for a PAB entry Scroll to the listing and press Select or O i Choose Options gt Delete Press OK to confirm the deletion or Cancel Edit a PAB entry 74 afr S PY a Search for a PAB entry Scroll to the listing and press Select or O i Choose Options gt Edit to modify a name or mail address If necessary choose Options gt Phones to modify a phone number Press Update OL 15163 01 If you want to Using Call Logs and Directories Then Add a new PAB entry gt Access Personal Address Book 2 Access the Search page and choose Options gt Submit You do not need to input search information first 3 Choose Options gt New Use the keypad to enter a name or nickname 5 Press Phones and use the keypad to enter phone numbers Be sure to include any necessary access codes such as a 9 or 1 6 Press Submit to add the entry to the database Assign a Fast Dial 1 Search for a PAB entry code to a PAB entry 2 Scroll to the listing and press Select or Q 3 Choose Options gt Fast Dial 4 Scroll to the Fast Dial code that you want to assign to the number an
31. the following are true The number you are calling from is not one of your remote destinations The number is blocked by you or your carrier shown as Unknown Number The number is not accurately matched in the Cisco Unified Communications Manager database for example if your number is 510 666 9999 but it is listed as 666 9999 in the database or your number is 408 999 6666 but it is entered as 1 408 999 6666 in the database e If you incorrectly enter any requested information such as cellular phone number or PIN three times in a row the Mobile Voice Access call disconnects and you are locked out for a period of time Contact your system administrator if you need assistance Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4 3 5 1 6 0 and Later 59 Using Push to Talk Service The Push to Talk service provides immediate communication similar to a two way radio with members of your organization Your system administrator must set up the Push to Talk service by using an XML application and then you must subscribe to this service If you want to Then Access Push To Talk service See Subscribing to Phone Services page 82 for systems using Cisco Unified CallManager 4 1 or later See Setting Up Phone Services on the Web page 88 for systems using Cisco Unified Communications Manager 5 0 or later Use Push to Talk service 60 1 Choose lt gm Services gt
32. to the handset Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4 3 5 1 6 0 and Later 61 If you want to Then Switch to the desktop charger speakerphone 1 Place the wireless IP phone in the desktop charger cradle AC connected displays on the screen 2 Press down on the top of the phone Docking connected displays on the screen and the a icon displays on the phone status line The desktop charger speaker and microphone are connected 3 Place and receive calls Use all the buttons on your phone including and M You can use the headset to answer calls when the phone is in the desktop charger Note The internal single direction microphone is located on the lower left side of the phone two small holes For best results place the desktop charger in front of you when using the speakerphone Switch to the handset from the desktop charger speakerphone 1 Hold the top of the phone and move it forward before lifting it off the desktop charger 2 Use the handset to continue with the call The desktop charger speaker and microphone disconnect Note You cannot turn off the desktop speaker by using the button Adjust the volume level fora Duringa call press to adjust the volume for the handset speaker call headset or desktop charger Note The new volume level is preserved for future calls after the phone is powered off Obtaining a Headset
33. want to Then Basic Call Handling For more information see Speed dial a contact number in your local phone book Do one of the following Note Press and hold a speed dial hot key for about two seconds If dialing a two digit number enter the first digit then press and hold the second digit for about two seconds 1P Directory gt Speed Dials highlight a speed dial and press A Using the Phone Book on Your Phone page 76 Speed Dialing page 46 Speed dial a phone number 1 Press B BR Line View Speed Dialing page 46 for i Line View o 2 Scroll to a speed dial number set up on the we j 3 Press S or Q to make the call Place a call while another 1 Press Hold Using Hold and call is active using a 3 Pren Line View Resume page 36 different line l 3 Scroll to another line and press Q 4 Dial a number 5 Press S to make the call Place the call on a 1 Press B B Line View and scroll to Switching Between secondary line another line Dial a number Press a to make the call Multiple Calls page 37 Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4 3 5 1 6 0 and Later 31 If you want to Then For more information see Dial from a corporate directory on your phone 1 Choose A JJ Directory gt Directory Services gt Corporate Directory name can vary Directory Dialing page 72
34. you use this phone outside of its regulatory domain the phone will not function properly and you might violate local regulations Healthcare Environments This product is not a medical device and may use an unlicensed frequency band that is susceptible to interference from other devices or equipment Using External Devices The following information applies when you use external devices with the Cisco Unified Wireless IP Phone Cisco recommends the use of good quality external devices such as headsets that are shielded against unwanted radio frequency RF and audio frequency AF signals Depending on the quality of these devices and their proximity to other devices such as mobile phones or two way radios some audio noise may still occur In these cases Cisco recommends that you take one or more of the following actions e Move the external device away from the source of the RF or AF signals e Route the external device cables away from the source of the RF or AF signals e Use shielded cables for the external device or use cables with a better shield and connector e Shorten the length of the external device cable e Apply ferrites or other such devices on the cables for the external device Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of external devices cables and connectors The system will perform adequately when suitable devices are attached using good quality cables a
35. 3 and Later 73 Cisco Unified Communications Manager Release 5 1 and Later 74 Using the Phone Book on Your Phone 76 Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4 3 5 1 6 0 and Later vil Accessing Voice Messages 80 Accessing Your User Options Web Pages 81 Cisco Unified CallManager Release 4 3 and Later User Options Web Pages 81 Logging In to the User Options Web Pages 81 subscribing to Phone Services 82 Cisco Unified Communications Manager Release 5 1 and Later User Options Web Pages 83 Accessing Your User Options Web Pages 83 Configuring Features and Services on the Web 84 setting Up Speed Dials on the Web 85 Using Personal Directory on the Web 86 setting Up Phone Services on the Web 88 Controlling User Settings on the Web 89 Controlling Line Settings on the Web 90 Using Cisco WebDialer 91 setting Up Phones and Access Lists for Mobile Connect 93 Understanding Additional Configuration Options 96 Troubleshooting Your Phone 98 General Troubleshooting 98 Viewing Phone Administration Data 99 Using the Quality Reporting Tool 99 Cisco One Year Limited Hardware Warranty Terms 100 Index 103 vill OL 15163 01 Getting Started Using this Guide This guide provides you with an overview of the features available on your phone You can read it completely for a solid understanding of your phone capabilities or refer to the table below for pointers to commonly used sections If you want to
36. Depending on configuration use the QRT to e Immediately report an audio problem on the current call e Select a general problem from a list of categories and choose reason codes Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4 3 5 1 6 0 and Later 99 Cisco One Year Limited Hardware Warranty Terms There are special terms applicable to your hardware warranty and various services that you can use during the warranty period Your formal Warranty Statement including the warranty applicable to Cisco software is included on the Cisco Documentation CD and on Cisco com Follow these steps to access and download the Cisco Information Packet and your warranty document from the CD or Cisco com 1 Launch your browser and go to this URL http www cisco com univercd cc td doc es_inpck cetrans htm The Warranties and License Agreements page appears 2 To read the Cisco Information Packet follow these steps 2 amp Click the Information Packet Number field and make sure that the part number 78 5235 03B0 is highlighted Select the language in which you would like to read the document Click Go The Cisco Limited Warranty and Software License page from the Information Packet appears Read the document online or click the PDF icon to download and print the document in Adobe Portable Document Format PDF X Note You must have Adobe Acrobat Reader to view and print PDF files You can download t
37. Directory on Your Phone The Personal Directory feature set contains your Personal Address Book PAB and Fast Dials Cisco Unified CallManager Release 4 3 and Later For information about how to set up and use the Personal Directory when connected to a Cisco Unified CallManager 4 3 or later system refer to Customizing Your Cisco IP Phone on the Web http www cisco com en US products hw phones ps379 products_user_guide_list html Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4 3 5 1 6 0 and Later 73 Cisco Unified Communications Manager Release 5 1 and Later This section describes how to set up and use Personal Directory on your phone when you are connected to a Cisco Unified Communications Manager 5 0 or later Alternately see Using Personal Directory on the Web page 86 If you want to Then Access Personal Directory for PAB and Fast Dial codes 1 Choose A Directory gt Directory Services gt Personal Address Book PAB Service exact name may vary 2 Enter your Cisco Unified Communications Manager user ID and PIN then press Options gt Submit Search for a PAB 1 Access Personal Address Book ently 2 Enter search criteria and choose Options gt Submit Note To geta complete list of your PAB entries do not enter any search criteria and choose Options gt Submit You can choose Options gt Previous or Next to move through listings Scroll to
38. Eric Young eay cryptsoft com The implementation was written so as to conform with Netscapes SSL This library is free for commercial and non commercial use as long as the following conditions are adhered to The following conditions apply to all code found in this distribution be it the RC4 RSA lhash DES etc code not just the SSL code The SSL documentation included with this distribution is covered by the same copyright terms except that the holder is Tim Hudson tjh cryptsoft com Copyright remains Eric Young s and as such any Copyright notices in the code are not to be removed If this package is used in a product Eric Young should be given attribution as the author of the parts of the library used This can be in the form of a textual message at program startup or in documentation online or textual provided with the package Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4 3 5 1 6 0 and Later 7 Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of source code must retain the copyright notice this list of conditions and the following disclaimer 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 3 All advertising materials ment
39. Later 49 If you want to Then Store an active call 1 During a call choose Options gt Park using Call Park 2 Note the call park number that displays on your phone screen 3 Press f Retrieve a parked call Enter the call park number from any Cisco Unified IP Phone in your network to connect to the call Direct and store an 1 During a call press Transfer active call at a directed 9 Choose a speed dial number with a park unoccupied icon to call park number speed dial the directed call park number A speed dial number with park occupied icon ai indicates the directed call park number is not available Note If BLF is not configured for the speed dial number the icon will not show whether the directed call park number is available or not 3 Press Transfer again to finish storing the call Retrieve a parked call From any Cisco Unified IP Phone in your network enter the park retrieval from a directed call prefix and dial the directed call park number park number Tip You have a limited time to retrieve a parked call before it reverts to ringing at the original number See your system administrator for details Logging Out of Hunt Groups If your organization receives a large number of incoming calls you might be a member of a hunt group A hunt group includes a series of directory numbers that share the incoming call load When the first directory number in the hunt group is busy the system hunts
40. Name Enter a name for the cellular or other phone Destination Number Enter your cellular phone number Answer Too Soon Timer Enter the amount of time before you can pick up a call on the remote destination in milliseconds Answer Too Late Timer Enter the amount of time after which it is too late to pick up a call on the remote destination in milliseconds Delay Before Ringing Timer Enter the amount of time before the call rings on the remote destination in milliseconds Remote Destination Profile Select a remote destination profile which contains the settings that apply to all of your remote destinations Allowed Access List Select a phone number or rule that allows your cellular phone to ring when a call comes in to your wireless IP phone You can select an allowed access list or blocked access list but not both Blocked Access List Select a phone number or rule for which your cellular phone does not ring when a call comes in to your wireless IP phone You can select an allowed access list or blocked access list but not both Mobile Phone Select to allow your cellular phone can accept a call sent from your wireless IP phone Enable Mobile Connect Select to allow your cellular phone to ring simultaneously with your wireless IP phone Smart Client Installed Select to indicate that the remote destination you are setting up is a smartphone 6 Click Save Ci
41. Press and hold the ED key The screen displays Vibrate On and the iB icon displays at the top To switch back to the ring mode press and hold the ED key The screen displays Vibrate Off and the iB icon disappears Note You can also use the Volume button to set vibrate Customizing Rings page 64 Listen to voice messages Press and hold the key The phone connects to your voice messaging system Accessing Voice Messages page 80 Adjust the volume during a call Press for a call on the handset speaker or headset Using Phone Buttons page 26 Change the ring pattern for your calls When the phone is idle press vibrate or silent mode f to set the ring volume Understanding Lines vs Calls To avoid confusion about lines and calls refer to these descriptions Customizing Rings page 64 e Lines Each corresponds to a directory number or intercom number that others can use to call you Your phone supports up to six lines To see your phone lines press p gt By to open Line View You have as many lines as you have directory numbers with phone line icons amp in the Line View list e Calls Each line can support multiple calls typically up to four calls Your phone can support up to 24 connected calls but your system administrator might adjust this number according to your needs Only one call can be active at any time other calls are automatically placed on hold
42. The phone can have multiple calls per line but no more than 24 calls per phone Switching an In Progress Call to Another Phone You can switch in progress calls between the desktop phone and your cellular phone or other remote destination Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4 3 5 1 6 0 and Later 37 If you want to Then Switch an in progress 1 Press the Mobility softkey and select Send call to mobile call on your wireless IP 3 Answer the in progress call on your cellular phone phone to a cellular phone 3 Your wireless IP phone display changes to idle while the call continues on your cellular phone Switch an in progress 1 Hang up the call on your cellular phone to disconnect the cellular call from a cellular phone but not the call Sel to your wireless 9 Press Resume on your wireless IP phone within four seconds and start phone talking on your wireless IP phone Transferring Calls Transfer redirects a connected call The target is the number to which you want to transfer the call If you want to Then Transfer a call without 1 From an active call choose Options gt Trnsfer talking to the transfer 2 Dial the target number recipient l 3 Choose Options gt Trnsfer again to complete the transfer or EndCall to cancel Note If your phone supports on hook transfer you can alternately complete the transfer by disconnecting Talk to the trans
43. U Public License 8 OL 15163 01 Connecting Your Phone Connecting Your Phone Your system administrator will configure your new Cisco Unified Wireless IP Phone to connect to the corporate wireless network and the IP telephony network A rechargeable Lithium ion battery powers the Cisco Unified Wireless IP Phone 7921G Before you can use your phone you must install the battery in the phone and then charge the battery Depending on the type of battery you have the fully charged battery provides these hours of service e The standard battery provides up to 11 hours of talk time or up to 150 hours of standby time e The extended battery provides up to 15 hours of talk time or up to 200 hours of standby time Installing or Removing the Phone Battery To install or remove the battery follow these steps If you want to Then Install the battery 1 Insert the battery catches in the slots at the bottom of the phone Ensure metal contacts on the battery and the phone face each other 2 Press the battery to the phone until it locks into place a Remove the battery Push up on the locking catch with one hand 2 With the other hand hold the battery at the edges and pull out to remove the battery Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4 3 5 1 6 0 and Later 9 be 1 Locking catch Push up to release the battery 180349 2 Battery catches lInsert these into t
44. age 55 Idle line BLF See Using BLF to Determine a Line State page 54 a ce a 8 Busy line BLF See Using BLF to Determine a Line State page 54 i Line in Do Not See Using BLF to Determine a Line State page 54 Disturb BLF Line state See Using BLF to Determine a Line State page 54 unknown BLF Idle Intercom line The intercom line is not in use See Placing or Receiving Intercom Calls page 44 One way Intercom The intercom line is sending or receiving one way audio See call Placing or Receiving Intercom Calls page 44 ei Ht Two way Intercom The recipient pressed the intercom line to activate two way audio call with the caller See Placing or Receiving Intercom Calls page 44 a eu m Understanding Feature Availability The operation of your Cisco Unified Wireless IP Phone 7921G and the features available to you may vary depending on the call processing agent used by your company and also on how your company s phone support team has configured your phone system Therefore some of the features included in this guide might not be available to you or might work differently on your phone system Contact your support desk or system administrator for information about feature operation or availability Cleaning the Phone Gently wipe the phone screen and phone with a soft dry cloth Do not use any liquids or powders on the phone Using anything other than a soft dry cloth can contami
45. ars your phone book 2 Highlight a contact and press Select to assign the speed dial to the from the main phone primary number screen Unassign a speed dial 1 Choose A Directory gt Speed Dials Tip Highlight the assigned speed dial and press Delete Press Yes to confirm or No to cancel After you assign a speed dial to a contact number a speed dial icon H and number appear underneath the phone number in the contact details Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4 3 5 1 6 0 and Later 79 Accessing Voice Messages When the phone displays You Have VoiceMail or a red blinking light you can access your messages from your phone S Note Your company determines the voice message service that your phone system uses For the most accurate and detailed information refer to the documentation that came with your voice message service If you want to Then Set up and personalize your voice message service 1 Press Message or press and hold Gs 2 Follow the voice instructions Note If you changed the left softkey on the main phone screen to Phone Book the Message softkey will not be available For more information see Customizing the Phone Screen page 67 Check for your new voice messages Look at your phone for these indicators e A red blinking light e A text message You Have VoiceMail e A flashing message waiting lt
46. ay you and coworkers who share a line can add yourselves to calls using either Barge or cBarge See Adding Yourself to a Shared Line Call page 52 Barge Allows you to join a shared line call with an IP phone that has the built in bridge enabled cBarge Allows you to join a shared line call with any IP phone and convert the call to a conference Privacy The Cisco Unified Wireless IP Phone 7921G has Privacy enabled by default Coworkers who share your line cannot see information about your calls If you want coworkers who share your line to see information you must have the Privacy feature configured on your phone See Preventing Others from Viewing or Joining a Shared Line Call page 53 Note The Cisco Unified Wireless IP Phone 7921G can support a maximum of 24 calls on a shared line Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4 3 5 1 6 0 and Later 51 Adding Yourself to a Shared Line Call Depending on how your phone is configured you can add yourself to a call on a shared line using either Barge or cBarge If you want to Then See if the shared line is Look for the fe icon and the In Use Remote message in use Add yourself toa call 1 Highlight a remote in use call You might need to use Line View on a shared line using 2 Choose Options gt Barge Other parties hear a beep tone announcing the Barge softkey your presence Add yourself to a call 1 Hig
47. call by pressing the EndCall softkey Do this if you do not want to hear the message e Listen to the caller by selecting the intercom line with microphone muted you can hear the caller but the caller cannot hear you e Talk to the caller by selecting the intercom line using either the handset headset or speaker The intercom call becomes a two way connection so that you can talk with the caller When using the intercom feature be aware of the following e From an intercom line you can only dial other intercom lines e You can use only one intercom line at a time e If you answer an intercom call while another intercom line is active the first intercom call is dropped L Note Cisco Extension Mobility does not support intercom lines If you want to Then Place an intercom call to a 1 Press Bp ETA Line View preconfigured speed dial 2 Select p intercom line to dial the target intercom number intercom target After you hear the intercom alert tone begin speaking Place an intercom call to any 1 Press gt ETA Line View intercom number 2 Select intercom line and dial the intercom target number After you hear the intercom alert tone begin speaking Receive an intercom call When you hear the intercom alert tone handle the call in one of these ways e Listen to the message in one way audio e Talk to the caller by pressing Bm ETA Line View and selecting the intercom line e End t
48. d press Select or Add a new Fast Dial 1 Choose A a Directory gt Personal Address Book code not usinga PAB 9 Select Personal Fast Dials entry 3 Scroll to a Fast Dial code that is unassigned and press Select or 4 Press Assign 5 Enter a phone number 6 Press Update Search for Fast Dial 1 Choose A i Directory gt Personal Fast Dials codes 2 You can choose Options gt Previous or Next to move through listings 3 Scroll to the listing you want and press Select or Q Place a call using a 1 Search for a Fast Dial code Fast Dial code 2 Scroll to the listing you want and press Select or Q 3 Press Dial 4 Choose OK to complete the action Delete a Fast Dial 1 Search for a Fast Dial code code 2 Scroll to the listing you want and press Select or Q 3 Choose Options gt Remove Log out of Personal 1 Choose Directory gt Personal Address Book exact name may Directory vary 2 Choose Logout Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4 3 5 1 6 0 and Later 75 Tips e Your system administrator can provide the user ID and PIN that you need to log in to Personal Directory e Personal Directory automatically logs you out after a certain amount of time This time limit can vary Ask your system administrator for more information e Use the numbers on your keypad to enter characters on your phone screen Use the Navigation button on your phone to move betwe
49. ding feature to numbers within your company e Call forwarding is phone line specific If a call reaches you on a line where call forwarding is not enabled the call will ring as usual e Your system administrator can change forwarding conditions for your phone lines Using Do Not Disturb You can use Do Not Disturb DND to block incoming calls from ringing your phone Your system administrator enables DND for your phone When DND and Call Forward All are both enabled on your phone calls are forwarded and the caller does not hear a busy tone Your intercom lines still ring when DND is active 40 OL 15163 01 Basic Call Handling If you want to Then Turn on DND 1 Press BR Line View 2 Select the DND radio button to turn it on te Do Not Disturb is active displays on the phone and the ring tone is turned off Turn off DND 1 Press Bp BR Line View 2 Select the DND radio button to turn if off Customize DND settings 1 Log in to your User Options web pages See Accessing Your User Options Web Pages page 81 2 From the drop down menu choose User Options gt Device 3 You can set the following options Do Not Disturb Turn DND on off e DND Incoming Call Alert Set the alert to beep only flash only or disable all visible and audible alert notifications Making Conference Calls Your Cisco Unified IP Phone allows you to join three or more people into one telephone conv
50. ding themselves to your calls If you want to Then Prevent others from viewing or 1 barging calls on a shared line 2 Choose Options gt Private To verify that Privacy is on look for Privacy enabled icon next to the directory number Allow others to view or barge calls on a shared line 2 Tips Choose Options gt Private To verify that Privacy is off look for Privacy disabled icon next to the directory number e Ifthe phone that shares your line has Privacy enabled you can make and receive calls using the shared line as usual e The Privacy feature applies to all shared lines on your phone Consequently if you have multiple shared lines and Privacy is enabled coworkers cannot view or barge calls on any of your shared lines Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4 3 5 1 6 0 and Later 53 Using BLF to Determine a Line State Depending on configuration you can use the Busy Lamp Field BLF feature to determine the state of a phone line associated with a speed dial button call log or directory listing on your phone You can place a call to this line regardless of the BLF status This feature does not prevent dialing If you want to Then See the state of a speed dial line Look for one of these indicators next to the line number a F os Line is in use Fo Line is idle E BLF indicator unavailable for this line
51. en input fields Using the Phone Book on Your Phone You can store information such as work phone and mobile phone numbers and company name for up to 100 contacts in the Phone Book on your phone X Note You can customize the left softkey to open the Phone Book If customized this way the left softkey is displayed as Ph Book For more information see Customizing the Phone Screen page 67 If you want to Then Add a contact to your 1 Choose A Directory gt Phone Book or press Ph Book if phone book available 2 Do one of the following Press New if Phone Book is empty Choose Options gt New if Phone Book is not empty 3 At the New Contact screen fill in contact information 4 When finished press Options then choose Save to save the information or press Cancel Assign a primary 1 Directory gt Phone Book or press Ph Book if number for a contact 76 rice available Highlight a contact name and choose Options gt Details Select a number dA work phone e home phone J mobile phone or P other phone and choose Options gt Primary A checkmark appears next to that number Note The default primary number for a contact is the work phone You can assign any number as the primary number OL 15163 01 Using Call Logs and Directories If you want to Then Change the name or 1 Choose A Directory gt Phone Book or press Ph Book if co
52. ersation creating a conference call Understanding Types of Conference Calls There are two types of conference calls Standard ad hoc and Meet Me Standard Conference Calls You can create a standard ad hoc conference in different ways depending on your needs and the softkeys available on your phone e Confrn Use this softkey to establish a standard conference by calling each participant Standard conference calling is a default feature available on most phones e Join Use this softkey to establish a standard conference by joining several calls already on one line e cBarge Use this softkey to add yourself to an existing call on a shared line and to turn the call into a standard conference call This feature is available only on phones that use shared lines See Starting and Joining a Standard Conference page 42 for additional instructions Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4 3 5 1 6 0 and Later 41 NMeet Mie Conference Calls You can create a Meet Me conference by calling the Meet Me phone number at a specified time See Starting or Joining a Meet Me Conference Call page 44 for additional instructions Starting and Joining a Standard Conference A standard conference allows at least three participants to talk on a single call If you want to Then e Create a conference by calling participants e Add new participants to an existing conference 1 From
53. es This section describes how to access your User Options web pages and how to subscribe to phone services when you are connected to a Cisco Unified CallManager 4 3 or later system For more details about the features you can configure and the phone services to which you can subscribe refer to Customizing Your Cisco Unified IP Phone on the Web at the following URL http www cisco com en US products hw phones ps379 products_user_guide_list html Use these sections for more information about e Logging In to the User Options Web Pages page 81 e Subscribing to Phone Services page 82 Logging In to the User Options Web Pages This section describes how to log in and select a phone device for Cisco Unified CallManager Release 4 1 or later User Options web pages If you want to Then do this Log into your User 1 Obtain a User Options URL user ID and default password from your Options web pages system administrator 2 Open a web browser on your computer enter the URL and log on The Cisco Unified CallManager User Options main web page displays Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4 3 5 1 6 0 and Later 81 If you want to Then do this Select a device after 1 From the general menu select your device type phone model in the Select logging in a device drop down list The context sensitive menu appears with options appropriate for the wireless IP phone 2
54. ess book and calendar If you want to Then Configure Mobile Connect Use the User Options web pages to set up remote destinations and create access lists to allow or block calls from specific phone numbers from being passed to the remote destinations See Setting Up Phones and Access Lists for Mobile Connect page 93 Answer a call using your cellular phone See Answering a Call page 34 Switch an in progress call between your desk phone and cellular phone See Switching an In Progress Call to Another Phone page 37 Put a call that has been picked up on a smartphone on hold 1 Press the Enterprise Hold name may vary softkey on the smartphone The other party is placed on hold 2 On your smartphone press the Resume Softkey name may vary See Switching an In Progress Call to Another Phone page 37 Transfer a call that has been picked up on a smartphone to another number 1 Press the Enterprise Transfer name may vary softkey on the smartphone 2 Dial your enterprise access code for transferring calls to initiate a new call The other party is placed on hold 3 Press the Enterprise Transfer softkey to complete the call transfer Initiate a conference call on a call that has been picked up on a smartphone 1 Press the Enterprise Conference name may vary softkey on the smartphone 2 Dial your enterprise access code for conferencing to initiate a new call The other par
55. ettings include your password PIN and language locale settings Your PIN and password allow you to access different features and services If you want to Then do this after you log in Change your password 1 Choose User Options gt User Settings 2 Inthe Browser Password area enter information Note A password must be 5 127 characters 3 Click Save Change your PIN 1 Choose User Options gt User Settings 2 Inthe Phone PIN area enter information Note lt A PIN must be 5 20 numbers 3 Click Save Change the language locale for your User Options web pages 2 a Choose User Options gt User Settings In the User Locale area choose an item from the Locale drop down list 3 Click Save Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4 3 5 1 6 0 and Later 89 If you want to Then do this after you log in Change the language locale for your phone screen Tips 1 Go to the Device Configuration page by choosing User Options gt Device Choose an item from the User Locale drop down list Click Save e Use your PIN to log in to Cisco Extension Mobility or Personal Directory on your phone e Use your password to log in to your User Options web pages and Cisco WebDialer on your personal computer e For more information about these services ask your system administrator Controlling Line Settings on the Web Line setti
56. fer recipient before transferring a call consult transfer From an active call choose Options gt Trnsfer Dial the target number Wait for the transfer recipient to answer SY NS SS Choose Options gt Trnsfer again to complete the transfer or EndCall to cancel Note If your phone supports on hook transfer you can alternately complete the transfer by disconnecting 38 OL 15163 01 Basic Call Handling If you want to Then Transfer two current calls 1 Scroll to highlight any call on the same line to each other i 2 Choose Options gt Select displays by the selected call direct transfer without i l E l staying on the line 3 Scroll to highlight the other call on the same line 4 Choose Options gt DirTrfr The two calls connect to each other and drop you from the call Note If you want to stay on the line with the callers use Join instead Redirect a call to your voice Choose Options gt iDivert Sa oe oe The call is automatically transferred to your voice message greeting You can use iDivert with a call that is active ringing or on hold Tips e If on hook transfer is enabled on your phone you can either disconnect to complete the transfer or choose Options gt Trnsfer and then disconnect e If on hook transfer is not enabled on your phone disconnecting without using Trnsfer again places the call on hold e You cannot use Trnsfer to redirect a call on hold To remove the cal
57. ficate The Cisco Unified Communications Manager User Options main web page displays From this page you can choose User Options to access User Settings Directory features a Personal Address Book and Fast Dials To access phone specific options select a device see below Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4 3 5 1 6 0 and Later 83 If you want to Then do this Select a device after 1 After you have logged in to your User Options web pages choose logging in User Options gt Device The Device Configuration page displays 2 If you have multiple devices assigned to you verify that the appropriate device phone model or Extension Mobility profile is selected If necessary choose another device from the Name drop down menu Configure user features Choose User Options drop down button to access these features e User Settings e Directory e Personal Address Book e Fast Dials Configure phone settings Choose toolbar buttons to access these phone specific options e Line settings e Speed dials e Phone services e Service URL Return to the Device Choose User Options gt Device from any page to verify that you are Configuration page configuring the correct device or to change devices Tip Use the Device Configuration page to access all of the configuration options available for your phone other pages might not provide access to all options Conf
58. for the next available directory number in the group and directs the call to that phone When you are away from your phone you can prevent hunt group calls from ringing your phone by logging out of hunt groups If you want to Then Log out of hunt groups to temporarily Choose Options gt HLog Your phone screen displays block hunt group calls Logged out of Hunt Group Log in to receive hunt group calls Choose Options gt HLog Tip Logging out of hunt groups does not prevent non hunt group calls from ringing your phone 50 OL 15163 01 Advanced Call Handling Using a Shared Line Your system administrator might ask you to use a shared line if you e Have multiple phones and want one phone number e Share call handling tasks with coworkers e Handle calls on behalf of a manager Understanding Shared Lines Remote in Use The In Use Remote message and fe icon display on a Cisco Unified Wireless IP Phone 7921G when another phone that shares your line has a connected call and Privacy is disabled You can place and receive calls as usual on the shared line even when the In Use Remote message or fa icon displays Sharing Call Information and Barging Phones that share a line each display information about calls that are placed and received on the shared line This information might include caller ID and call duration See the Privacy section for exceptions When call information is visible in this w
59. g some features during certain hours of the day The main phone screen is not active One of these messages appears on the status line e Network busy Not enough available bandwidth exists in wireless network to complete this call Try again later e Leaving service area Phone is out of range of its associated access point and wireless network e Locating network services Phone is searching for a wireless network access point e Authentication failed Authentication server did not accept the security credentials e Configuring P Phone is waiting for DHCP to assign an IP address The Settings menu is unresponsive Your system administrator might have disabled Settings on your phone Join fails 98 Join requires multiple selected calls Be sure that you have selected at least one call in addition to the active call which is selected automatically Join also requires the selected calls to be on the same line If necessary transfer calls to one line before joining them OL 15163 01 Troubleshooting Your Phone Symptom Explanation The softkey that you One or more of the following factors might apply want to use does not n appear You must press Options and scroll to reveal additional softkeys e You must change the line state for example place a call or have a connected call e Your phone is not configured to support the feature associated with that softkey Barge fails and result
60. ges page 81 See softkey and icon definitions Refer to the Quick Reference Card in the front of this guide Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4 3 5 1 6 0 and Later 1 Finding Additional Information You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this URL http www cisco com en US products hw phones ps379 products_user_guide_list html You can access the Cisco website at this URL http www cisco com International Cisco websites can be accessed from this URL http www cisco com public countries_languages shtml Safety and Performance Information Read the following safety notices before installing or using your wireless IP phone Ad Warning IMPORTANT SAFETY INSTRUCTIONS This warning symbol means danger You are in a situation that could cause bodily injury Before you work on any equipment be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents Use the statement number provided at the end of each warning to locate its translation in the translated safety warnings that accompanied this device Statement 1071 SAVE THESE INSTRUCTIONS Note To see translations of the warnings that appear in this publication refer to the statement number in the Regulatory Compliance and Safety Information for the Cisco Unified Wireless IP Phone 7920 Series and Peripheral De
61. he call by pressing EndCall Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4 3 5 1 6 0 and Later 45 Advanced Call Handling Advanced call handling tasks involve special features that your system administrator might configure for your phone depending on your call handling needs and work environment Speed Dialing Speed dialing allows you to press a hot key or select from a listing to place a call Depending on configuration your phone can support these speed dial features e Speed Dial Hot Key page 46 e Line View Speed Dial page 46 e Abbreviated Dial page 47 e Fast Dial page 47 Speed Dial Hot Key A speed dial hot key allows you to quickly dial a Phone Book contact number stored locally on your phone You can set up 99 speed dial hot keys from your phone To make a call simply press and hold the speed dial hot key or select a number from Directory gt Speed Dials On the main Phone Book screen depending on the type of phone assigned these speed dial icons are displayed ie Work Phone a Home Phone Mobile Phone B Other Phone In the Phone Book contact details this speed dial icon H is displayed under the number assigned to a speed dial hot key For more information see Using Speed Dial and Fast Dial page 47 and Using the Phone Book on Your Phone page 76 Line View Speed Dial A Line View speed dial allows you to quickly dial a number that is not stored in your local Pho
62. he reader from Adobe s website http www adobe com 3 To read translated and localized warranty information about your product follow these steps Enter this part number in the Warranty Document Number field 78 10747 01C0 Select the language in which you would like to view the document Click Go The Cisco warranty page appears Read the document online or click the PDF icon to download and print the document in Adobe Portable Document Format PDF You can also contact the Cisco service and support website for assistance http www cisco com public Support_root shtml 100 OL 15163 01 Cisco One Year Limited Hardware Warranty Terms Duration of Hardware Warranty One 1 Year Replacement Repair or Refund Policy for Hardware Cisco or its service center will use commercially reasonable efforts to ship a replacement part within ten 10 working days after receipt of a Return Materials Authorization RMA request Actual delivery times can vary depending on the customer location Cisco reserves the right to refund the purchase price as its exclusive warranty remedy To Receive a Return Materials Authorization RMA Number Contact the company from whom you purchased the product If you purchased the product directly from Cisco contact your Cisco Sales and Service Representative Complete the information below and keep it for reference Company product purchased from Company telephone number Product
63. he slots near the bottom of the phone at battery installation Metal contacts Match the contacts on the battery to the contacts on the phone Charging the Phone Battery You can charge the battery in your wireless IP phone by connecting the AC power supply or the USB cable to your phone For more information see these sections e Using the AC Power Supply to Charge the Battery page 11 e Using the USB Cable and USB Port on the PC to Charge the Battery page 12 Charging Time if AC Power Charging Time if Phone Connected Battery Type Supply Connected to Phone to USB Port on PC with USB Cable Standard 2 hours 5 hours Extended 3 hours 7 hours 10 OL 15163 01 Connecting Your Phone L Note You can also charge your battery by using a desktop charger or a multi charger For more information see the Cisco Unified Wireless IP Phone 7921G Accessory Guide Using the AC Power Supply to Charge the Battery You can charge your battery quickly by connecting the AC power supply to the phone To accommodate different AC power receptacles you must insert the appropriate AC plug adapter on the AC power supply You can use the phone while the battery is being charged After the battery is charged you can unplug the power supply cord or you can leave the phone plugged into the power cord To charge the battery in the phone using the AC power supply use this diagram lt LO O 0 Cisco Unified Wireless IP Pho
64. hen forwards to the no answer target Switch from a connected call to answer a ringing call Press Q or k Doing so answers the new call and automatically puts the first call on hold Switching Between Multiple Calls page 37 Answer using call waiting Press Answer Send call directly to your voice messaging system Press iDivert Accessing Voice Messages page 80 Retrieve a parked call on another phone Use Call Park Tracing Suspicious Calls page 55 Use your phone to answer a call ringing elsewhere Use Call Pickup Picking Up Redirected Calls on Your Phone page 48 Answer a priority call 34 Disconnect the current call and press Answer or s Prioritizing Critical Calls page 56 OL 15163 01 If you want to Then Basic Call Handling For more information see Automatically connect to an incoming call after a ring or two Ask your system administrator to set up the Auto Answer feature After ringing once or twice the call automatically connects to the handset or headset without pressing Using AutoAnswer page 63 Answer a call on your cellular phone or other remote destination Tips Set up Mobile Connect and answer your phone When you enable Mobile Connect Your Cisco Unified Wireless IP Phone 7921G and remote destinations receive calls simultaneously When you answer the call on your Cisco Unified Wirele
65. hlight a remote in use call You might need to use Line View on a shared line using the cBarge softkey 2 Choose Options gt cBarge Other parties hear a tone and brief audio interruption and call information changes on the phone screen Add new conference participants to a call that you have barged Barge the call using cBarge if available Note cBarge converts the call into a standard conference call allowing you to add new participants See Making Conference Calls page 41 Move a shared line call to another phone Press Hold On another phone with the same shared line press Resume Leave a barged call Tips Choose EndCall or If you disconnect after using Barge the remaining parties hear a disconnect tone and the original call continues If you disconnect after using cBarge the call remains a conference call provided at least three participants remain on the line e Ifa phone that is using the shared line has Privacy enabled call information and barge softkeys will not appear on the other phones that share the line e You will be disconnected from a call that you have joined using Barge if the call is put on hold transferred or turned into a conference call 52 OL 15163 01 Advanced Call Handling Preventing Others from Viewing or Joining a Shared Line Call If you share a phone line you can use the Privacy feature to prevent others who share the line from viewing or barging ad
66. hoose a service from the drop down list and click Next Change the service label and or enter additional service information if available optional Note Ifthe label contains more than 11 characters use a shorter name because labels are shortened from the left For example Customer Service displays as er Service Click Save Search for services Select a device Click Phone Services Click Find Change or end services Search for services Select one or more entries Click Delete Selected Change a service name Se S SS S Sf S i Search for services Click on the service name Change the information and click Save OL 15163 01 If you want to Accessing Your User Options Web Pages Then do this after you log in Add a service to an available screen slot 1 Select a device 2 Click Service URL Note If you do not see this option ask your system administrator to configure a service URL button for your phone 3 Choose a service from the Button Service drop down list 4 If you want to rename the service edit the label fields Note Your phone uses the ASCII Label field if the phone does not support double byte character sets 5 Click Save 6 Click Reset to reset your phone necessary to see the new label on your phone Access a service on your phone Choose lt ws Services gt Service Name Controlling User Settings on the Web User s
67. icious Calls If you are receiving suspicious or malicious calls your system administrator can add the Malicious Call Identification MCID feature to your phone This feature enables you to identify an active call as suspicious which initiates a series of automated tracking and notification messages If you want to Then Notify your system Choose Options gt MCID administrator about a nae Your phone plays a tone and displays the message MCID successful suspicious or harassing call Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4 3 5 1 6 0 and Later 55 Prioritizing Critical Calls In some specialized environments such as military or government offices you might need to make and receive urgent or critical calls If you have the need for this specialized call handling your system administrator can add Multilevel Precedence and Preemption MLPP to your phone Keep these terms in mind e Precedence indicates the priority associated with a call e Preemption is the process of ending an existing lower priority call while accepting a higher priority call that is sent to your phone If you Then Want to choose a priority precedence level for an outgoing call Contact your system administrator for a list of corresponding precedence numbers for calls Want to make a priority precedence call Enter the MLPP access number provided by your system administra
68. iguring Features and Services on the Web These topics describe how to configure features and services from your User Options web pages after logging in See Accessing Your User Options Web Pages page 83 e Setting Up Speed Dials on the Web page 85 e Using Personal Directory on the Web page 86 e Setting Up Phone Services on the Web page 88 e Controlling User Settings on the Web page 89 e Controlling Line Settings on the Web page 90 e Using Cisco WebDialer page 91 84 OL 15163 01 Accessing Your User Options Web Pages Setting Up Speed Dials on the Web Depending on configuration your phone can support several speed dial features that are set up from the web e Line View Speed Dials e Abbreviated Dials e Fast Dials L Note For help using speed dial features see Speed Dialing page 46 If you want to Then do this after you log in Select the name for the Cisco Unified Wireless IP Phone 7921G device Click Speed Dials 1 2 3 Enter a phone number as you would dial it 4 5 Set up Line View speed dial numbers Enter a label for the speed dial number that is 11 characters or less Click Save Note If you have speed dials configured in your Line View the speed dial label appears next to the H icon Set up Abbreviated Select the name for the Cisco Unified Wireless IP Phone 7921G device Dials 2 Click Speed Dials 3 Enter a phone number as you would dial it and label for an Abbreviated Dialing code 4
69. in service coverage area 20 OL 15163 01 Headset port An Overview of Your Phone Port for plugging in a headset or ear bud Speaker button Toggles the speaker mode on or off for the phone Right softkey button Activates the Options menu for access to the list of softkeys Sometimes displays a softkey label Navigation button Accesses these menus and lists from the main screen Directory Line View Settings Services Allows you to scroll up and down menus to highlight options and to move left and right through phone numbers and text entries Select button O Activates the Help menu from the main screen Allows you to select a menu item a softkey a call or an action Power End button red Turns the phone on or off ends a connected call or silences the ring during an incoming call When using menus acts as a shortcut to return to the main screen Pound key Allows you to lock the key pad Allows you to enter these special characters when you are entering text 2 t Zero 0 key Enters 0 when dialing a number Allows you to enter a space or these special characters when you are entering text one j 3 9 Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4 3 5 1 6 0 and Later 21 10 Asterisk key Toggles between Ring and Vibrate mode Allows you to enter these special cha
70. indication 1 Choose J Gs Settings gt Phone Settings gt Display Settings for service coverage 2 Select LED Coverage Indicator 3 Select one of the following e Enable default setting e Disable 4 Press Save to make the change or Cancel Change the language on 1 Log into your User Options web pages See Accessing Your User your phone screen Options Web Pages page 81 2 Change the language setting Changing Keypad Settings You can set the keypad to automatically lock to make tones and to answer a call See these sections for more information e Using Any Key to Answer the Phone page 68 e Setting the Keypad to Automatically Lock page 69 e Changing the Keypad Tones page 70 Using Any Key to Answer the Phone You can set your phone to allow the use of any key to answer a call If you want to Then Answer calls by pressing any 1 Choose Gs Settings gt Phone Settings gt Keypad Settings key 2 Select Any Key Answer 3 Select Enable 4 Press Save to make the change or Cancel Note Under the Any Key Answer option Enabled displays Disable the Any Key Answer 1 Choose Gs Settings gt Phone Settings gt Keypad Settings opuon 2 Select Any Key Answer 3 Select Disable 4 Press Save to make the change or Cancel Note Under the Any Key Answer option Disabled displays 68 OL 15163 01 Changing Phone Settings Setting the Keypad to Automatically Lock To keep from
71. ine text label that appears on your phone screen Tip Select your device Click Line Settings eS S SF If you have more than one directory number line assigned to your phone verify that the appropriate line is selected or choose a new one 4 Inthe Line Text Label area enter a text label Note Ifthe label contains more than 11 characters use a shorter name because labels are shortened from the left For example Customer Service displays as er Service 5 Click Save You cannot change the Ring Settings for the Cisco Unified Wireless IP Phone 7921G from the User Options web pages Using Cisco WebDialer Cisco WebDialer allows you to make calls on your wireless IP phone to directory contacts by clicking items in a web browser Your system administrator must configure this feature for you Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4 3 5 1 6 0 and Later 91 If you want to Then Use WebDialer with your User Options directory 1 Log in to your User Options web pages See Accessing Your User Options Web Pages page 83 2 Choose User Options gt Directory and search for a coworker 3 Click the number that you want to dial 4 If this is your first time using WebDialer set up preferences and click Submit See the last row in this table for details 5 If the Make Call page appears click Dial See the last row in this table to learn how t
72. intains Corporate Directory e Personal Directory If available personal contacts and associated speed dial codes that you can configure and access from your phone and User Options web pages Personal Directory comprises the Personal Address Book PAB and Fast Dials PAB is a directory of your personal contacts Fast Dial allows you to assign codes to PAB entries for quick dialing 72 OL 15163 01 Using Call Logs and Directories Using Corporate Directory on Your Phone You can use a corporate directory to place calls to coworkers If you want to Then Dial from a corporate 1 Choose i J Directory gt Directory Services gt Corporate Directory directory while not name can vary on another call 2 Use your keypad to enter a search criteria such as a name 3 Choose O or Options gt Submit 4 Scroll to a listing Note To edit the displayed number to add or to remove a prefix choose Options gt EditDial followed by lt or B to reposition the cursor Use the keypad to enter digits or press lt lt to delete numbers 5 Press Dial or S See if the phone line Look for Busy Lamp Field indicators See Using BLF to Determine a Line in the directory is State page 54 busy Tips e Use the numbers on your keypad to enter characters on your phone screen See Entering and Editing Text page 14 e Use the Navigation button on your phone to move between input fields Using Personal
73. ioning features or use of this software must display the following acknowledgement 4 This product includes cryptographic software written by Eric Young eay cryptsoft com 5 The word cryptographic can be left out if the routines from the library being used are not cryptography related 6 If you include any Windows specific code or a derivative thereof from the apps directory application code you must include an acknowledgement This product includes software written by Tim Hudson tjh cryptsoft com THIS SOFTWARE IS PROVIDED BY ERIC YOUNG AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE AUTHOR OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE The license and distribution terms for any publicly available version or derivative of this code cannot be changed i e this code cannot simply be copied and put under another distribution license including the GN
74. ited States and certain other countries All other trademarks mentioned in this document or Website are the property of their respective owners The use of the word partner does not imply a partnership relationship Afafe CISCO Quick REFERENCE or c Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4 3 5 1 6 0 and Later Using the Phone Shortcut Keys and Buttons Softkey Definitions Entering Text Phone Screen Icons Common Phone Tasks Using the Phone Power on the phone Press and hold until phone powers on Place a call Dial the number then press Q No dial tone occurs Answer a call Press S Answer or Q button Disconnect Press or EndCall Access phone features Press Options for feature list Press number key for feature or e Scroll to feature and press Q Access Main menu options Press a navigation arrow for Directory menu Book Line view Phone e Settings menu Tools e Services menu World Press number key for menu option Power off the phone Press and hold until phone powers off Shortcut Keys and Buttons Lock unlock the keypad Press and hold EJ key To unlock press any key and Yes Toggle ringer to vibrate Press and hold ED key To activate ring press GD Access voice messages Press and hold 1 key Adjust ring volume Press Adjust
75. l DirTrfr Transfer two calls to each other DND Turn on off Do Not Disturb DND EditDial Edit a number in a call log GPickUp Answer a call ringing in another group HLog Log in or out of your hunt group iDivert Send a call to your voice messaging system Join Join several calls already ona single line to create a conference MCID Report suspicious calls MeetMe Host a Meet Me conference call Message Access your voicemail Park Store a call using Call Park Ph Book Open your Phone Book PickUp Answer a call in your group QRT Submit call problems to the system administrator Remove Remove a conference participant RmLstC Drop the last party added to a conference call Trnsfer Transfer a call Intercom line in idle state m Intercom line in one way audio E Intercom line in two way audio Line Features Phone line Service URL Voice message Other Features Mute on Headset active Speaker mode active Ringer off silent mode Ring and vibrate on Vibrate only on z l ji amp Application active a Radio signal status No radio signal Battery charge status Docked in desktop charger Docked in desktop charger with ringer off silent mode Keypad locked Business number for a contact Home number for a contact Mobile number for a contact EF Ee ef Ga ps Other number for a contact Contents
76. l from hold before transferring it choose Resume Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4 3 5 1 6 0 and Later 39 Forwarding All Calls to Another Number You can use Call Forward All to redirect incoming calls from your phone to another number If you want to Then Set up call forwarding on 1 Choose Options gt CFwdAll your primary line 2 Enter a target phone number Cancel call forwarding on Choose Options gt CFwdAll your primary line Verify that call forwarding Look for the call forward target number in the status line and the sg is enabled on your primary icon next to the primary line line Set up or cancel call 1 Log in to your User Options web pages See Accessing Your forwarding for any line on User Options Web Pages page 83 your phone Choose Forward all calls Choose your primary line or any secondary line L Note When call forwarding is enabled for any line other than the primary line your phone does not provide you with confirmation that calls are being forwarded Instead you must confirm your settings in the User Options web pages Tips e Enter the call forward target number exactly as you would dial it from your phone For example enter an access code or the area code if necessary e You can forward your calls to a traditional analog phone or to another IP phone although your system administrator might restrict the call forwar
77. make conference calls and so on In addition to basic call handling features your phone can provide enhanced productivity features that extend your call handling capabilities Depending on the configuration your phone supports e Wireless access to your phone number and the corporate directory e A phone book that can store up to 100 contacts and speed dial hot keys that can be assigned to these local phone book contacts e Access to network data XML applications and web based services e Online customizing of phone features and services from your User Options web pages e An online help system that displays information on the phone screen Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4 3 5 1 6 0 and Later 19 Understanding Buttons and Hardware You can use the figure below to identify buttons and hardware on your phone 1 Indicator light Provides these indications LED e Solid red Phone is connected to AC power source and battery is charging e Solid green Phone is connected to AC power source and battery is fully charged e Fast blinking red Incoming call Phone can be charging or fully charged e Slow blinking red Voice message When phone is connected to AC power source red light displays longer than when using only the battery e Slow blinking green every two seconds Phone is using only battery power Phone is registered with the wireless network and is with
78. mance 2 secure calls 55 security levels of 55 making and receiving secure calls 55 verifying non secure calls 55 select button description 21 using 25 selecting calls 27 services subscribing to 88 shared lines and In Use Remote message 51 description of 51 with barge 52 with privacy 53 signal strength 13 softkey buttons labels for 24 using 24 software license OpenSSL Project 6 speaker button 21 speaker icon 61 speakerphone mode using 61 special characters accessing 15 21 22 speed dial assigning to Phone Book contact 79 hot key 46 line view 46 line view labels 85 108 making a call using a hot key 31 options 46 setting up from the web 85 using FastDial 47 speed dial hot key 46 status data locating 99 status line viewing 24 subscriptions for phone services 88 suspicious calls tracing 55 switching calls 37 T TABSynch 88 TAPS using 15 text editing 14 entering 14 special characters 15 21 22 Tool for Auto Registered Phones Support 15 transferring options for 38 troubleshooting data for 98 U User Options web pages Cisco Unified CallManager accessing and using 81 subscribing to phone services 82 Cisco Unified Communications Manager accessing and using 83 subscribing to phone services with 88 OL 15163 01 Communications Manager W Address Book Synchronization Tool 88 device configuration page 84 warnings 2 configuring features and services 84 warranty description of terms 100 ha
79. mber key until you highlight the character lower or upper case that you want to enter Enter numbers Press the number key and locate the number that you want to enter 14 OL 15163 01 If you want to Connecting Your Phone Then Delete the last character Press lt lt once to delete the last character or number or to delete the whole character string press and hold lt lt Enter a space Press to enter a space between characters Enter special characters and symbols Press amp J to display and enter these symbols EEI 3 Press to display and enter these symbols space Press to display and enter these symbols Press to display and enter these symbols lt gt amp Cancel editing mode Registering with TAPS Choose Options gt Cancel to return to the menu option or main screen After your phone is connected to the wireless LAN network your system administrator might ask you to auto register your phone using TAPS Tool for Auto Registered Phones Support TAPS might be used for a new phone or to replace an existing phone To register with TAPS enter the TAPS extension provided by your system administrator and follow the voice prompts You might need to enter your entire extension including the area code After your phone displays a confirmation message disconnect The phone will re start Accessories for the Cisco Unified Wireless IP Phone 7921G
80. mpany available information for a 2 Highlight a contact name and press O to view the details contact You may also choose Options gt Details 3 Select the information field and press Change Enter your changes When finished press Options then choose Save to save the information or press Cancel Change a phone 1 Choose A Directory gt Phone Book or press Ph Book if number for a contact available 2 Highlight a contact name and press O to view the details You may also choose Options gt Details r A o 3 Select a number work phone a home phone mobile phone or fy other phone and choose Options gt Change 4 Enter your changes When finished press Options then choose Save to save the information or press Cancel Search for a contact 1 Choose A Directory gt Phone Book or press Ph Book if in your phone book available 2 Choose Options gt Mode and enter the text to search You can search for first name last name nickname and company name Note You can enter search text in one of two ways by pressing a key one or more times until you see the letter or number you need or by having possible matches automatically display after pressing one or more keys predictive text Choose Options gt Mode again to change the way you enter search text Remove a contact 1 Choose A Directory gt Phone Book or press Ph Book if from the phone book available 2 Highlight a con
81. mute using 37 navigation button 21 24 network configuration data locating 99 network profile locked 70 viewing 70 O online help using 25 P PAB dialing from 32 using from web page 86 OL 15163 01 password changing EAP 70 network EAP 14 setting 14 password changing 89 Personal Address Book see PAB phone handset mode 61 lock set 17 speaker mode 61 Phone Book using 76 phone buttons description 20 phone lines description of 26 viewing 22 phone screen active call 27 changing display brightness 67 changing display timeout 67 changing language 67 changing LED indication 67 cleaning 28 feature descriptions 22 features of 22 icons 23 menus 24 phone services configuring 84 phone status line icons 23 pickup groups 48 PIN changing 89 placed calls records of 71 placing calls options for 29 31 power outage 5 power supply 4 power end button 21 powering on 13 prioritizing calls 56 privacy and shared lines 51 using 53 push to talk accessing 60 button 60 using 60 Q Quality Reporting Tool QRT using 99 received calls records of 71 redial 29 regulatory domains 5 remote in use for shared lines 51 resume using 36 ring pattern change setting 65 changing with volume button 26 ring tones changing 64 65 choosing per line 64 65 ringer volume 64 65 Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4 3 5 1 6 0 and Later 107 S safety and perfor
82. n the quality of these devices and their proximity to other devices such as cell phones and two way radios some audio noise may still occur See Using External Devices page 5 for more information The primary reason that a particular headset would be inappropriate for the Cisco Unified IP Phone is the potential for an audible hum This hum can be heard by either the remote party or by both the remote party and you the Cisco Unified IP Phone user Some potential humming or buzzing sounds can be caused by a range of outside sources for example electric lights being near electric motors large PC monitors Audio Quality Subjective to the User Beyond the physical mechanical and technical performance the audio portion of a headset must sound good to you the user and to the party on the far end Sound is subjective and Cisco cannot guarantee the performance of any headsets but some of the headsets on the sites listed below have been reported to perform well on Cisco Unified IP Phones Nevertheless it is ultimately the customer s responsibility to test this equipment in their own environment to determine suitable performance For information about headsets for your phone see the Cisco Unified Wireless IP Phone 7921G Accessory Guide and these web sites http www plantronics com e http www jabra com 16 OL 15163 01 Connecting Your Phone Securing the Phone with a Lock Set and Cable Lock You can secure the Cisco Unified Wi
83. nate phone components and cause failures Note If you need to clean or disinfect your phone you can purchase a silicon cover for your Cisco Unified Wireless IP Phone 7921G For more information refer to the Cisco Unified Wireless IP Phone 7921G Accessory Guide 28 OL 15163 01 Basic Call Handling Basic Call Handling You can perform basic call handling tasks using a range of features and services Feature availability can vary see your system administrator for more information Placing a Call Basic Options Here are some easy ways to place a call on your wireless IP phone If you want to Then For more information see Place a call using the handset 1 Dial the phone number 2 Press S to place your call Note No dial tone occurs Answering a Call page 34 Place a call using the speaker mode on the handset 1 Press and hold m 1 button to activate the speaker J 2 Dial the phone number 3 Press S to place your call Note Press and hold Q button again to turn off speaker mode Using a Handset Headset and Speakerphone page 61 Redial a number Press a twice or choose Options gt Redial Place a call while another call is active using the same line 1 Choose Hold 2 Choose Options gt NewCall 3 Dial redial or speed dial a number Note You hear dial tone with NewCall Using Hold and Resume page 36 Cisco Unified Wireless IP Pho
84. ncludes software written by Tim Hudson tjh cryptsoft com License Issues The OpenSSL toolkit stays under a dual license i e both the conditions of the OpenSSL License and the original SSLeay license apply to the toolkit See below for the actual license texts Actually both licenses are BSD style Open Source licenses In case of any license issues related to OpenSSL please contact openssl core openssl org OpenSSL License Copyright 1998 2007 The OpenSSL Project All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of source code must retain the copyright notice this list of conditions and the following disclaimer 6 OL 15163 01 Getting Started 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 3 All advertising materials mentioning features or use of this software must display the following acknowledgment This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit http www openssl org 4 The names OpenSSL Toolkit and OpenSSL Project must not be used to endorse or promote products derived from this software without prior written permission For written permission please contact openssl
85. nd connectors A Caution In European Union countries use only external headsets that are fully compliant with the EMC Directive 89 336 EC Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4 3 5 1 6 0 and Later 5 Cisco Product Security Overview This product contains cryptographic features and is subject to United States and local country laws governing import export transfer and use Delivery of Cisco cryptographic products does not imply third party authority to import export distribute or use encryption Importers exporters distributors and users are responsible for compliance with U S and local country laws By using this product you agree to comply with applicable laws and regulations If you are unable to comply with U S and local laws return this product immediately A summary of U S laws governing Cisco cryptographic products may be found at http www cisco com wwl export crypto tool stqrg html If you require further assistance please contact us by sending email to export cisco com Accessibility Features A list of accessibility features is available upon request Notices The following notices pertain to this software license OpenSSL Open SSL Project This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit http www openssl org This product includes cryptographic software written by Eric Young eay cryptsoft com This product i
86. nd or visual alert about a call to your pickup group Pressing PickUp and GPickUp connects you to the call that has been ringing for the longest time Pressing OPickUp connects you to the call in the pickup group with the highest priority If you have multiple lines and want to pick up the call on a non primary line first press pm Tp Line View to switch to the desired line then choose Options and a Call PickUp softkey Storing and Retrieving Parked Calls You can park a call when you want to store the call so that you or someone else can retrieve it from another phone in the Cisco Unified Communications Manager system for example a phone at a co worker s desk or in a conference room You can park a call by using these methods Call Park Use the Park softkey to store the call Your phone displays the call park number where the system stored your call You must record this number and then use the same number to retrieve the call Directed Call Park Use the Transfer softkey to direct the call to an available directed call park number that you dial or speed dial To retrieve the call from a directed call park number dial the park retrieval prefix then dial or speed dial the same directed call park number You can use a speed dial as the directed call park number and to monitor whether a directed call park number is occupied or available Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4 3 5 1 6 0 and
87. ne 7921G for Cisco Unified Communications Manager 4 3 5 1 6 0 and Later 11 AC plug adapter Insert the AC plug adapter into the slot on the power supply AC power supply Insert into an AC outlet Phone connector on AC power supply cable Insert into the connector slot at bottom of phone gt Ww Dd Indicator light Indicates the charging status e Red Battery charging in process e Green Battery charging is completed Using the USB Cable and USB Port on the PC to Charge the Battery You can charge the battery in the phone by connecting your phone with a USB cable to a USB port on your PC Charging takes longer when you use the USB port on the PC to charge the battery To use the USB cable and USB port to charge the battery use this diagram and follow the steps _ a5 180350 12 OL 15163 01 If you want to Connecting Your Phone Then Charge the battery using the USB cable 1 Insert the phone connector on the USB cable into the phone 2 Insert the USB A type connector into the USB port on your PC Note Ifthe Found New Hardware Wizard opens use the following procedure to stop it 3 Monitor the indicator light after the phone briefly displays USB Connected on the status line While the battery is charging the indicator light is red When the battery is fully charged the indicator light turns green Stop Found New Hardware Wizard from opening when connecting
88. ne 7921G for Cisco Unified Communications Manager 4 3 5 1 6 0 and Later 29 If you want to Then For more information see Dial a number from the Phone Book 1 Choose A Directory gt Phone Book or Ph Book if available Highlight a contact name then do one of the following Scroll left or right until you see the icon for the phone number work phone aa home phone H mobile phone or tT other phone Choose Options gt Details highlight a phone number Press S or Options gt Dial Using the Phone Book on Your Phone page 76 Dial from a call log Tips Press si Directory Choose Missed Calls or Received Calls or Placed Calls Press the number key for the listing or scroll to a listing and press KS Using Call Logs page 71 e When you start to dial a number your phone tries to anticipate the number you are dialing by displaying matching numbers from your Placed Calls log This is called Auto Dial To call a number displayed with Auto Dial scroll to the number and press s e If you make a mistake while dialing press lt lt to erase digits e To redial the last number press S two times 30 OL 15163 01 Placing a Call Additional Options You can place calls using special features and services that might be available on your phone See your system administrator for more information about these additional options If you
89. ne Book You set up line view speed dial numbers from the User Options web page Up to six numbers a combination of line and speed dial numbers can be displayed on the phone 46 OL 15163 01 Advanced Call Handling To make a call select a speed dial from the Line View For more information see Using Speed Dial and Fast Dial page 47 and Setting Up Speed Dials on the Web page 85 Abbreviated Dial An Abbreviated Dial allows you to dial a number using an Abbreviated Dialing code You set up Abbreviated Dials from the User Options web page To make a call use the Abbreviated Dialing code and the AbbrDial softkey For more information see Using Speed Dial and Fast Dial page 47 and Setting Up Speed Dials on the Web page 85 Fast Dial A Fast Dial allows you to make a call from a Fast Dial listing You must first subscribe to the Fast Dial service and set up Fast Dial codes from your User Options web page You can also assign a Fast Dial code to a Personal Address Book entry on the web To make a call choose the Fast Dial service option and select from a Fast Dial listing For more information see Using Speed Dial and Fast Dial page 47 Setting Up Speed Dials on the Web page 85 and Using Personal Directory on the Web page 86 x Note Your system administrator can configure speed dial features for you Using Speed Dial and Fast Dial Before using this feature you must set up speed dial features from the Phone
90. ng choose Options gt MeetMe 4 Dial the Meet Me conference number 5 Press the A Participants can now join the conference by dialing in Note Participants hear a busy tone if they call the conference before the initiator has joined In this case participants must call back Participate in a Meet Me 1 Dial the Meet Me conference number provided by the conference conference initiator 2 Press the A Note You will hear a busy tone if you call the conference before the initiator has joined In this case try your call again End a Meet Me conference All participants must hang up The conference does not automatically end when the conference initiator disconnects Tip If you call a secure Meet Me conference number from a non secure phone your phone displays the message Device Not Authorized For more information see Making and Receiving Secure Calls page 55 Placing or Receiving Intercom Calls You can place an intercom call to a target phone that auto answers the call in speakerphone mode with mute activated The one way intercom call allows you to deliver a short message to the recipient If the recipient s handset or headset is in use the audio is sent to the device in use Any current call activity that your recipient is engaged in continues simultaneously 44 OL 15163 01 Basic Call Handling The target destination receives an intercom alert tone and can then choose to e End the intercom
91. ng 29 31 prioritizing 56 redirecting while ringing 34 secure 55 selecting 27 storing and retrieving 49 transferring 38 using DND 40 cBarge See also barge using 52 Cisco Unified Wireless IP Phone accessories 15 buttons and keys 20 cleaning 28 connecting 9 description of 19 feature configuration for 28 96 healthcare environments 5 104 online help for 25 power supply 4 powering on 13 registering 15 regulatory domains 5 safety and performance 2 troubleshooting 98 web based services for 81 Cisco WebDialer 91 92 conference calls ad hoc 41 Meet Me 42 44 standard 41 42 contacts assigning a speed dial 79 in Phone Book 76 searching for 77 corporate directory using 73 using from Communications Manager web page 91 D desktop charger cable lock 17 docked icon 62 removing phone from 62 using 62 dialing options for 29 31 directory corporate using 73 option descriptions 72 OL 15163 01 personal using 73 using from Communications Manager web page 92 directory numbers viewing 22 DND 40 Do Not Disturb 40 editing text 14 encrypted calls 55 ending a call options for 35 entering text 14 Extension Mobility log in 57 log out 57 using 33 F Fast Dial service dialing with 32 feature buttons using 24 feature menus 24 features accessibility 6 adding additional 96 availability of 28 forwarding calls options for 40 handset using 61 hanging up options for 35 headset
92. ngs affect a specific phone line directory number on your phone Line settings can include call forwarding and line labels Note e You can set up call forwarding for your primary phone line directly on your phone See Forwarding All Calls to Another Number page 40 e To learn about phone settings that you can access directly on your phone see Changing Phone Settings page 64 If you want to Then do this after you log in Set up call forwarding 1 Select the name for the Cisco Unified Wireless IP Phone 7921G device per line 2 90 Click Line Settings 3 Ifyou have more than one directory number line assigned to your phone verify that the appropriate line is selected or choose a new one 4 Inthe Incoming Call Forwarding area choose call forwarding settings for various conditions 5 Click Save OL 15163 01 If you want to Accessing Your User Options Web Pages Then do this after you log in Change the voice message indicator setting per line 1 Select your device 2 Click Line Settings 3 If you have more than one directory number line assigned to your phone verify that the appropriate line is selected or choose a new one 4 Inthe Message Waiting Lamp area choose from various settings Note Typically the default message waiting setting prompts your phone to display a light and a message to indicate a new voice message Click Save Change or create a l
93. o Change the way your phone rings Tips 1 Choose J Gs Settings gt Sound Settings gt Alert Pattern 2 Select one of the following e Ring Only e Vibrate Only e Silent e Vibrate Then Ring e Vibrate And Ring The appears next to your selection 3 Press Save to make the change or Cancel e You cannot modify the Ring Settings for the wireless IP phone from the User Options web pages e To return to the Settings menu press Back after saving the change or press to return to the main screen Customizing Volume Settings You can adjust the ring and speaker volume settings for your phone If you want to Then Adjust the ring volume level 1 Choose Gs Settings gt Phone Settings gt Sound Settings gt Volumes 2 Select Ring Note To make a ring selection press the number key for the item the O button or the Change softkey 3 Press A to increase the volume or V to decrease the volume and hear a sample ring volume 4 Press Save to make the change or Cancel Adjust the speaker volume level Choose J Gs Settings gt Phone Settings gt Sound Settings gt Volumes 2 Select Speaker Press A to increase the volume or V to decrease the volume 4 Press Save to make the change or Cancel Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4 3 5 1 6 0 and Later 65 If you want to Then Adjust the phone volume level 1
94. o Not Disturb feature Using Cisco Extension Mobility Cisco Extension Mobility EM allows you to temporarily configure a Cisco Unified IP Phone as your own Once you log in to EM the phone adopts your user profile including your phone lines features established services and web based settings Your system administrator must configure EM for you If you want to Then Log in to EM 1 Choose lt gm Services gt EM Service name can vary Enter your user ID and PIN provided by your system administrator Log out of EM Choose lt ws Services gt EM Service name can vary 2 3 If prompted select a device profile 1 2 When prompted to log out press Yes Tips e EM automatically logs you out after a certain amount of time You system administrator establishes this time limit e Changes that you make to your EM profile from the User Options web pages take effect the next time that you log in to EM on a phone e Settings that are controlled on the phone only are not maintained in your EM profile Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4 3 5 1 6 0 and Later 57 Managing Business Calls Using a Single Phone Number With Mobile Connect and Mobile Voice Access installed you can use your cellular phone to handle calls associated with your wireless IP phone number A smartphone is a mobile phone with personal computer capabilities such as web browsing email addr
95. o suppress this page in the future if desired The call is now placed on your phone 6 To end a call click Hangup or disconnect from your phone Use WebDialer with 1 Log into a WebDialer enabled corporate directory and search for another online coworkers corporate directory 2 Click the number that you want to dial not your User Options directory When prompted enter your user ID and password 4 If this is your first time using WebDialer set up preferences and click Submit See the last row in this table for details 5 If the Make Call page appears click Dial See the last row in this table to learn how to suppress this page in the future if desired The call is now placed on your phone 6 To end a call click Hangup or disconnect from your phone Log out of WebDialer Click the logout icon in the Make Call or Hang Up page 92 OL 15163 01 If you want to Accessing Your User Options Web Pages Then Set up view or change WebDialer preferences Access the Preferences page The Preferences page appears the first time that you use WebDialer after you click the number that you want to dial To return to Preferences in the future click the preferences icon from the Make Call or Hang Up page The Preferences page contains the following options Preferred language Determines the language used for WebDialer settings and prompts Use permanent device Identifies the wireless IP phone and directory
96. on your phone screen Then If you want to Set up the left softkey to 1 Choose J Gs Settings gt Phone Settings gt Customize Home open the Phone Book Page Press Change Select Phone Book 4 Press Save The left softkey will be displayed as Ph Book when the phone is idle Set up the left softkey to 1 Choose J GAs Settings gt Phone Settings gt Customize Home access your messages Page Press Change Select Message 4 Press Save The left softkey will be displayed as Message when the phone is idle Change the phone display 1 Choose J g Settings gt Phone Settings gt Display Settings brightness 2 Select Display Brightness Note To make a display brightness selection press the number key for the item the Q button or the Change softkey 3 Press A to increase the brightness or V to decrease the brightness 4 Press Save to make the change or Cancel Change the length of time 1 Choose g Settings gt Phone Settings gt Display Settings for the screen to display 2 Select Display Timeout 3 Select one of the following 10 seconds 30 second default setting 1 minute 2 minutes 4 Press Save to make the change or Cancel Note When the display setting time has expired the screen dims for 10 seconds then goes dark Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4 3 5 1 6 0 and Later 67 If you want to Then Change the LED
97. one 7921G by adjusting sound settings volume levels display options and keypad settings You can also view your Network Profiles from the Settings menu Customizing Rings You can customize your phone by choosing a ring type for each line If you want to Then View the ring tone settings 1 Choose J Gs Settings gt Phone Settings gt Sound Settings on your lines 2 Select Ring Tone gt Current Settings 3 Press View to see the current line settings Change the ring tone ona 1 Choose wz Settings gt Phone Settings gt Sound Settings line 2 Select Ring Tone gt Current Settings 3 Press View to see the current line settings 4 Select a line Note To make a line selection press the number key for the item the Q button or the Change softkey 5 Scroll to a ring tone in the list and press Play to hear a sample of the ring 6 Press Q and the icon appears next to the chosen ring 7 Choose Options gt Save to make the change or Options gt Cancel Assign a ring tone to a line 1 Choose J g Settings gt Phone Settings gt Sound Settings 2 Select Ring Tone gt Available Ring Tones 3 Scroll to a ring tone in the list and press Play to hear a sample of the ring 4 Choose Options gt Apply and select the line for the ring tone a displays by the selected line 5 Press Save to make the change or Cancel 64 OL 15163 01 Changing Phone Settings Then If you want t
98. ons gt Exit Erase all call 1 Press Directory w in a single 2 Choose Missed Calls or Received Calls or Placed Calls 3 Choose Options gt Delete or choose Options gt Exit Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4 3 5 1 6 0 and Later 71 If you want to Then Erase all call 1 Press J Directory to display call logs T in all call 2 Press Clear Doing so erases all call logs or choose Options gt Exit ogs See if the line inthe Look for Busy Lamp Field indicators See Using BLF to Determine a Line State call log is busy page 54 before placing a call to that line Tip To view the complete call record of a multiparty call for example of call that has been forwarded or transferred to you highlight the call record and press Details The Details record shows two entries for each missed or received multiparty call The entries are listed in reverse chronological order e The first logged entry is the name number of the last completed call of a multiparty call received on your phone e The second logged entry is the name number of the first completed call of a multiparty call received on your phone Directory Dialing Depending on configuration your phone can provide access to a corporate directory and personal directory features e Corporate Directory Corporate contacts that you can access on your phone Your system administrator sets up and ma
99. ons Web Pages page 81 2 To place a call choose lt ws Services gt Fast Dial service on your phone exact name might vary 3 Scroll to a listing and press S Picking Up Redirected Calls on Your Phone Call PickUp allows you to answer a call that is ringing on a coworker s phone by redirecting the call to your phone You might use Call PickUp if you share call handling with coworkers If you want to Then Answer a call that is ringing 1 Choose Options gt PickUp on another extension within If your phone supports auto pickup you are now connected to your call pickup group o ali 48 2 Ifthe call rings on your phone press Answer to connect to the call OL 15163 01 Advanced Call Handling If you want to Then Answer a call that is ringing 1 Choose Options gt GPickUp if available on another extension outside 9 of your group Enter the group pickup code If your phone supports auto pickup you are now connected to the call 3 If the call rings on your phone press Answer to connect to the call Answer a call that is ringing 1 Choose Options gt OPickUp if available on another extension in your group or in an associated If your phone supports auto pickup you are now connected to the call group 2 If the call rings on your phone press Answer to connect to the call Tips Depending on how your phone is configured you might receive an audio a
100. other Number 40 Using Do Not Disturb 40 Making Conference Calls 41 Understanding Types of Conference Calls 41 Starting and Joining a Standard Conference 42 Starting or Joining a Meet Me Conference Call 44 Placing or Receiving Intercom Calls 44 Advanced Call Handling 46 speed Dialing 46 Using Speed Dial and Fast Dial 47 Picking Up Redirected Calls on Your Phone 48 Storing and Retrieving Parked Calls 49 Logging Out of Hunt Groups 50 Using a Shared Line 51 Understanding Shared Lines 51 Adding Yourself to a Shared Line Call 52 Preventing Others from Viewing or Joining a Shared Line Call 53 OL 15163 01 Using BLF to Determine a Line State 54 Making and Receiving Secure Calls 55 Tracing Suspicious Calls 55 Prioritizing Critical Calls 56 Using Cisco Extension Mobility 57 Managing Business Calls Using a Single Phone Number 58 Using Push to Talk Service 60 Using a Handset Headset and Speakerphone 61 Obtaining a Headset 62 Using AutoAnswer 63 Changing Phone Settings 64 Customizing Rings 64 Customizing Volume Settings 65 Customizing the Phone Screen 67 Changing Keypad Settings 68 Using Any Key to Answer the Phone 68 setting the Keypad to Automatically Lock 69 Changing the Keypad Tones 70 Viewing Your Network Profile List 70 Using Call Logs and Directories 71 Using Call Logs 71 Directory Dialing 72 Using Corporate Directory on Your Phone 73 Using Personal Directory on Your Phone 73 Cisco Unified CallManager Release 4
101. ou need additional speed dial numbers try using Abbreviated Dialing or subscribing to the Fast Dial service See Accessing Your User Options Web Pages page 81 Want to use one directory number for several phones 96 Request a shared line This allows you to use one number for your desk phone and your wireless IP phone for example See Using a Shared Line page 51 OL 15163 01 If you Understanding Additional Configuration Options Then For more information Share phones or office space with coworkers Consider using e Call Park to store and retrieve calls without using the transfer feature e Call Pickup to answer calls ringing on another phone e A shared line to view or join coworkers calls e Cisco Extension Mobility to apply your phone number and user profile to a shared phone Ask your system administrator about these features and see the e Tracing Suspicious Calls page 55 e Using a Shared Line page 51 e Using Cisco Extension Mobility page 57 Answer calls frequently or handle calls on someones behalf Ask your system administrator to set up the AutoAnswer feature for your phone See Using AutoAnswer page 63 Determine the state of a phone line associated with a speed dial call log or directory listing on your phone Ask your administrator to set up the Busy Lamp Field BLF feature for your phone See Using BLF to Determine a Line S
102. pending on your phone line setting e Briefly displaying a Hold Reversion message in the status bar at the bottom of the phone screen If you want to Then Put a call on hold 1 Make sure the call you want to put on hold is highlighted 2 Press Hold Note Engaging the Hold feature typically generates music or a beeping tone Remove a call from 1 Make sure the appropriate call is highlighted hold on the current line 9 Press Resume Remove a call from 1 Press Tp Line View to change to another line hold on a different line 3 Press Resume Note Ifa single call is holding on this line the call automatically resumes If another call is holding scroll to the appropriate call and press Resume Move a call on a shared 1 From the phone with the active call on the shared line press Hold line to your wireless phone or to your desk phone 2 From your other phone with the shared line press Resume Tips e Engaging the Hold feature typically generates music or a beeping tone e If you receive an alert for an incoming call and a reverting call at the same time by default your phone will shift the focus of the phone screen to display the incoming call Your system administrator can change this focus priority setting e If you use a shared line Hold Reversion rings only on the phone that put the call on hold not on the other phones that share the line e The duration between Hold Reversion alerts is de
103. r the phone is idle or in an active call This is what your main phone screen looks like with the Options list open 22 OL 15163 01 1 Phone Status line An Overview of Your Phone 180344 Displays these icons if active and your directory number Ld Battery icon Shows the level of charge in battery Signal icon Shows the degree of signal strength a Os Key Lock icon Indicates the keypad is locked Speaker icon Indicates speaker mode is active Mute icon Indicates mute is active Headset icon Indicates headset is plugged in to phone fo eG Ringer Off icon Indicates the phone alert is silent rt pim Vibrate icon Indicates the phone alert is vibrate only Vibrate and Ring icon Indicates the phone alert is vibrate and ring Desk Top Charger icon Indicates the phone is docked in the charger Desk Top Charger silent icon Indicates the ringer for the phone docked in the charger is off Voice Message icon Indicates you have a voice message Application icon Indicates the application such as Push to Talk is active 2 me K fe oo Primary Phone line Displays the phone number directory number for your primary phone line Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4 3 5 1 6 0 and Later 23 2 Date and Time line 12 39 06 20 06 Displays time and date information 3 Options Menu
104. racters when you are entering text 4 11 Keypad Allows you to dial numbers enter letters and choose menu items by number 12 One 1 key Enters 1 when dialing a number Allows you to access the voice messaging system cS Allows you to enter these special characters when you are entering text 1 lt gt A amp 13 Answer Send Allows you to answer a ringing call or after dialing a number to place the call button green 14 Left softkey Activates the softkey option displayed on the screen button When set up by you allows you to directly access your messages or open the Phone Book when the phone is idle 15 Mute button Toggles the mute feature on or off 16 Volume button When the phone is idle allows you to control the ring volume turn on the vibrate option or turn off the ring When an incoming call is ringing allows you to press this button once to silence the ring for the call During a call allows you to control the speaker volume for the handset headset and speaker mode 17 Applications Used with XML applications such as Push to Talk or directory services For button more information see Using Push to Talk Service page 60 Understanding Phone Screen Features Because the Cisco Unified Wireless IP Phone 7921G has only two softkeys the Options softkey displays the list of available feature options for the phone The features in the Options list change depending on whethe
105. rdware 100 WebDialer 92 wireless network data locating 99 Fast Dials configuring from web page 87 language locale settings 89 line view speed dial configuring 85 password changing 89 Personal Directory using from web page 86 PIN changing 89 using a speed dial hot key 31 V vibration mode icon 26 setting 26 voice message indicator changing setting 90 voice messages accessing 80 indicator 80 shortcut 26 voice quality data locating 99 volume adjusting 64 65 adjusting during call 62 preserving 62 volume button description 22 using 26 Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4 3 5 1 6 0 and Later 110 OL 15163 01 Americas Headquarters Asia Pacific Headquarters 0 8 i Cisco Systems Inc Cisco Systems Inc 170 West Tasman Drive 168 Robinson Road S Oo San Jose CA 95134 1706 28 01 Capital Tower USA Singapore 068912 Wwww cisco com Wwww cisco com Tel 408 526 4000 Tel 65 6317 7777 800 553 NETS 6387 Fax 65 6317 7799 Fax 408 527 0883 Europe Headquarters Cisco Systems International BV Haarlerbergpark Haarlerbergweg 13 19 1101 CH Amsterdam The Netherlands Wwwz europe cisco com Tel 310 800 020 0791 Fax 31 0 20 357 1100 Cisco has more than 200 offices worldwide Addresses phone numbers and fax numbers are listed on the Cisco Website at www cisco com go offices CCVP the Cisco logo and Welcome to the Human Network are trademarks
106. reless IP Phone 7921G to a desk top by ordering the lock set from Cisco For more information refer to the Cisco Unified Wireless IP Phone 7921G Accessory Guide To install the lock set use the diagram and follow these steps If you want to Then Install the lock set on the phone 1 Put the security cable around a post or through a hole in the desktop Insert the loops at the ends of the security cable through the C ring 2 Insert the C ring with cable loops through the slot on back of phone Use the combination lock to secure the ends of the C ring around cable loops and phone The phone is secured to the desktop area 4 To secure the desktop charger use a laptop cable lock Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4 3 5 1 6 0 and Later 17 You can secure your Cisco Unified Wireless IP Phone 7921G Desktop Charger by using a laptop cable lock The lock connects to the security slot on the side of the desktop charger and the cable can be secured to a desktop The diagram shows where to insert the lock X Note The lock set does not include the cable lock 18 OL 15163 01 An Overview of Your Phone An Overview of Your Phone Your Cisco Unified Wireless IP Phone 7921G is a full feature telephone that provides voice communication over the same wireless LAN that your computer uses allowing you to place and receive phone calls put calls on hold transfer calls
107. ribe 82 OL 15163 01 Accessing Your User Options Web Pages If you want to Then do this after you log in and select your device type Access a service on 1 Choose lt 4 Services gt Service Name your phone 2 Select the service that you want Learn how to use Refer to Customizing Your Cisco Unified IP Phone on the Web phone services http www cisco com en US products hw phones ps379 products_user_guid e_list html Cisco Unified Communications Manager Release 5 1 and Later User Options Web Pages This section describes how to access your User Options web pages and how to subscribe to phone services when you are connected to a Cisco Unified Communications Manager 5 0 or later system Use these sections for more details about accessing the User Options web pages and configuring features and subscribing to phone services e Accessing Your User Options Web Pages page 83 e Configuring Features and Services on the Web page 84 Accessing Your User Options Web Pages This section describes how to log in and select a phone device for Cisco Unified Communications Manager Release 5 1 or later User Options web pages If you want to Then do this Log in to your User 1 Obtain a User Options URL user ID and default password from Options web pages your system administrator 2 Open a web browser on your computer enter the URL and log on 3 If prompted to accept security settings click Yes or Install Certi
108. s One or more of the following factors might apply in a fast busy tone e You cannot barge an encrypted call if the phone you are using is not configured for encryption When your barge attempt fails for this reason your phone plays a fast busy tone e You cannot barge a call on another Cisco Unified Wireless IP Phone You are disconnected __ You will be disconnected from a call that you have joined using Barge if the from a call that you call is put on hold transferred or turned into a conference call joined using Barge Cisco CallBack fails The other party might have call forwarding enabled Viewing Phone Administration Data Your system administrator might ask you to access administration data on your phone for troubleshooting purposes If you are asked to Then Access network or wireless Choose V Gs Settings gt Device Information gt Network or WLAN network configuration data and select the configuration item that you want to view Access status data Choose Gs Settings gt Status and select the status item that you want to view Access phone call and voice Choose V Gs Settings gt Status gt Call Statistics quality information Using the Quality Reporting Tool Your system administrator may temporarily configure your phone with the Quality Reporting Tool QRT to troubleshoot performance problems You can choose Options gt QRT to submit information to your system administrator
109. s Select Keypad Tone Select one of the following e Disable Plays no keypad tone e Normal Plays tone when keys are pressed e Loud Plays louder tone when keys are pressed The icon appears next to your selection 4 Press Save to make the change or Cancel Viewing Your Network Profile List Network profiles provide predefined settings for access to the wireless network and for authentication and encryption in your system Your system administrator defines network profiles You might have more than one network profile available to you so you can access wireless network configurations at locations that use different SSIDs or authentication types Your Cisco Unified Wireless IP Phone 7921G can have up to four enabled network profiles Your phone automatically scans the profiles and selects the network profile with the matching SSID and settings for that specific wireless network Note Consult with your system administrator if you need to have additional network profiles or change settings in a profile If you want to Then View the list of enabled Choose V Gs Settings gt Network Profiles Network Profiles The enabled profiles have the next to them Note Because Network profiles are locked your system administrator must make changes for you Tips e When the E locked icon appears next to a menu see your system administrator for information e Ifyou need to change your EAP or LEAP username and pa
110. sco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4 3 5 1 6 0 and Later 95 Understanding Additional Configuration Options Your system administrator can configure your phone to use specific softkey templates along with special services and features if appropriate The table below provides an overview of some configuration options that you might want to discuss with your system administrator based on your calling needs or work environment Note You can locate User Guides and other documents listed in this table from the following URL http www cisco com en US products hw phones ps379 products_user_guide_list html If you Then For more information Need to handle more calls on your phone line Ask your system administrator to configure your line to support more calls Talk to your system administrator or phone support team Need more than one phone line Ask your system administrator to configure one or more additional directory numbers for you Talk to your system administrator or phone support team Need different softkeys such as iDivert to display when phone is ringing or in use Ask your system administrator to configure a new softkey template and assign it to your phone Talk to your system administrator or phone support team Need more speed dial numbers Verify that you are using all your currently available speed dial numbers If y
111. sk next to the name OL 15163 01 If you want to Basic Call Handling Then Drop the last party added to the conference While viewing the conference list choose Options gt RmLstC You can remove participants only if you initiated the conference call Remove any conference par ticipant 1 Highlight an active conference 2 Choose Options gt Conflist 3 Scroll to highlight the participant s name 4 Choose Options gt Remove You can remove participants only if you initiated the conference End your participation in a conference Tips Choose E EndCall or Options gt EndCall e Calls must be on the same line before you can add them to a conference If calls are on different lines transfer them to a single line before using Confrn or Join e Depending on how your phone is configured if you leave a conference after initiating it the conference might end To avoid this transfer the conference before hanging up Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4 3 5 1 6 0 and Later 43 Starting or Joining a Meet Me Conference Call Meet Me conferencing allows you to start initiate or join a conference by dialing the conference number If you want to Then Start a Meet Me conference 1 Obtain a Meet Me phone number from your system administrator 2 Distribute the number to participants 3 When you are ready to start the meeti
112. ss Help From the main screen press Accessing the Help System on Your Phone Your phone provides an online help system Help topics appear on the screen If you want to Then View the main menu Press O and wait a few seconds for the menu to display Main menu topics include e About Your Cisco Unified IP Phone Details about your phone e How do I 2 Procedures for common phone tasks e Calling Features Descriptions and procedures for calling features e Help tTips on using and accessing Help Get help using Help Press O wait for the online help main menu to display and then choose Help Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4 3 5 1 6 0 and Later 25 Using Phone Buttons The phone keypad and buttons provide these shortcuts to frequently used functions If you want to Then For more information see Lock or unlock the phone keypad Press and hold the 3 key 3 seconds The screen displays Keypad Locked and the ge icon displays at the top of the Main screen Press any key and the screen displays Unlock Keypad Press Yes the t icon disappears and the screen displays Keypad Unlocked or press No to retain the keypad lock Note The keypad lock is temporarily disabled when you have an incoming call Setting the Keypad to Automatically Lock page 69 Toggle between ring and vibrate mode
113. ss IP Phone 7921G the remote destinations stop ringing are disconnected and display a missed call message When you answer the call on one remote destination the other remote destinations stop ringing are disconnected and a missed call message is shown on the other remote destinations Managing Business Calls Using a Single Phone Number page 58 e To use any button to answer a call see Changing Keypad Settings page 68 e You can answer an incoming call even when the keypad is locked Ending a Call To end a call simply disconnect Here are some more details If you want to Then End the call Choose S EndCall or Options gt EndCall Disconnect one call but preserve another call on the same line the call from hold first Choose EndCall or Options gt EndCall If necessary remove Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4 3 5 1 6 0 and Later 35 Using Hold and Resume You can hold and resume calls When you put a call on hold the Hold icon fD appears next to the caller ID in the call view If the Hold Reversion feature is enabled for your phone calls that you leave on hold will revert back to ringing on your phone after a certain length of time These reverting calls remain on hold until you resume them Your phone indicates the presence of a reverting call by e Alerting you at intervals with a single ring or flash or beep de
114. ssword see Setting Username and Passwords page 14 and consult with your system administrator 70 OL 15163 01 Using Call Logs and Directories Using Call Logs and Directories This section describes how you can use call logs and directories in the Directory menu Using Call Logs Your phone maintains records of your missed placed and received calls Then If you want to View your call logs 1 Press A Directory Choose Missed Calls or Received Calls or Placed Calls Each call log 2 stores up to 100 records Dial from a calllog 1 Press A Directory 2 Choose Missed Calls or Received Calls or Placed Calls 3 Scroll to a phone number Note To edit the displayed number to add or to remove a prefix press Options gt EditDial followed by lt or P gt to reposition the cursor Use the keypad to enter digits or press lt lt to delete numbers 4 Press Dial or S i Display details for 1 Press A Directory a single call record 9 Choose ce Calls or Received Calls or Placed Calls 3 Highlight a call record 4 Press Details Doing so displays information such as called number calling number time of day and call duration for placed and received calls only Erase a single call 1 Directory record 2 Choose Missed Calls or Received Calls or Placed Calls 3 Scroll to a call record 4 Choose Options gt Delete or choose Opti
115. stfocndus CISCO Cisco Unified Wireless IP Phone 7921G Guide for Cisco Unified Communications Manager 4 3 5 1 6 0 and Later INCLUDING LICENSE AND WARRANTY Americas Headquarters Cisco Systems Inc 170 West Tasman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 527 0883 Common Phone Tasks Hold resume a call Press Hold or Resume Transfer a call to a new number Choose Options gt Trnsfer enter a target number then press Options gt Trnsfer again Redial a number Press twice or Options gt Redial Start a standard conference call Choose Options gt Confrn Dial a number then choose Options gt Confrn again Repeat for each party Forward your extension Choose Options gt CFwdAll Enter the number to which you want to forward all calls To cancel choose Options gt CFwdAll Use your call logs Choose Directory Book gt Missed Calls Received Calls or Placed Calls To dial scroll to a listing and press Dial or Move a shared line call between desk phone and wireless phone From the phone with the active call press Hold From the other phone select the shared line call and press Resume to retrieve the call Apafi CISCO Cisco Cisco Systems the Cisco logo and the Cisco Systems logo are registered trademarks or trademarks of Cisco Systems Inc and or its affiliates in the Un
116. tact name and choose Options gt Delete The contact is removed and the speed dial for this contact number will be unassigned Dial the primary 1 Choose A Directory gt Phone Book or press Ph Book if phone number for a available PONLE 2 Highlight a contact name The primary phone number for this contact is displayed on the lower left To dial this number press or Options gt Dial B Note The default primary number for a contact is the work phone You can change the primary number to be any number for this contact Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4 3 5 1 6 0 and Later 77 If you want to Then Dial any phone number for a contact Directory gt Phone Book or press Ph Book if 1 Choose A available 2 Highlight a contact name then do one of the following Scroll left or right until you see the icon for the phone number you wish to dial iA work phone aa home phone H mobile phone or E other phone Choose Options gt Details highlight a phone number and press S or Options gt Dial Clear all entries from your phone book Directory gt Phone Book or press Ph Book if 1 L available 2 Press Options and select DeleteAll Copy a phone number from a call log or directory to a new phone book contact 1 Choose A i Directory gt Missed Calls or Received Calls or Placed Calls 2 Scroll to a phone
117. tate page 54 Want to temporarily apply your phone number and settings to a shared Cisco Unified IP Phone Ask your system administrator about the Cisco Extension Mobility service See Using Cisco Extension Mobility page 57 Allow or prevent all phones with the same shared line to view call information or join a call on the shared line Ask your system administrator to set up the Privacy feature for those phones See Preventing Others from Viewing or Joining a Shared Line Call page 53 Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4 3 5 1 6 0 and Later 97 Troubleshooting Your Phone This section provides troubleshooting information for your Cisco Unified Wireless IP Phone 7921G General Troubleshooting This section provides information to help you troubleshoot general problems with your phone For more information see your system administrator Symptom Explanation You cannot complete a call One or more of the following factors might apply e Your phone is out of the wireless network access point service area Note When roaming with your phone a green blinking light indicates that the phone is still within the wireless service coverage area e You must log in to the Extension Mobility service e You must enter a client matter code or forced authorization code after you dial a number e Your phone has time of day restrictions that prevent you from usin
118. termined by your system administrator 36 OL 15163 01 Basic Call Handling Using Mute With Mute enabled you can hear other parties on a call but they cannot hear you You can use Mute with the phone or a headset If you want to Then Toggle Mute on During a call press on left side of phone The J icon displays at the top of the phone screen Toggle Mute off Press W The ie icon disappears Switching Between Multiple Calls You can switch between multiple calls on one or more lines If the call that you want to switch to is not automatically highlighted on the phone screen scroll to it If you want to Then Switch between 1 Make sure the call that you want to switch to is highlighted oo calls on one 9 press Resume Any active call is placed on hold and the selected call is resumed Switch between 1 Press Bm BR Line View to change to another line connected calls on 2 Ifa single call is holding on the line the call automatically resumes If different lines another call is holding scroll to highlight the appropriate call and press Resume Switch from a Press or if the call is ringing on a different line press B BP Line connected call to View to switch to the other line and press answer a ringing call Any active call is placed on hold Tips e The phone can have up to six lines but the phone screen displays only one line To see other lines you must press B BR Line View e
119. time interval To alert you that the phone is still powered on and connected to the wireless network when using battery power the indicator light blinks green every two seconds Setting Username and Passwords When powering on your phone for the first time in some networks you might need to set your username and password to access the wireless network Ask your system administrator for assistance If you want to Then Set username and 1 Choose y Gs Settings gt Network Profiles password 2 Highlight the current profile name with Fi and press View Note E icon displays indicating that this screen is locked For assistance contact your system administrator 3 Highlight WLAN Configuration and press View 4 Scroll to Username or Password and press QO 5 Using the keypad enter your username or password in the New Username or New Password field For assistance see Entering and Editing Text page 14 Note You can use up to 32 alphanumeric characters for the EAP LEAP password 6 To confirm the changes choose Options gt Save 7 To return to the main screen press 3 red button Entering and Editing Text You can enter characters numbers and special characters for passwords When you press a numeric key on the keypad a text bubble shows all the characters and symbols that this key controls Each press moves to another character option If you want to Then Enter characters Press the nu
120. to USB port 1 Click Next to use the wizard dialog box 2 In the Update New Software dialog click No not this time and click Next Click Install the Software automatically Recommended and click Next After a few moments the Cannot Install This Hardware dialog displays Click Don t prompt me again to install this software 5 Click Finish to close the dialog box Powering On the Phone After charging the battery you must power on the phone to make and receive calls If you want to Then Power on the phone Press and hold the 5 2 You might need to enter a username and password to access the wireless network For more information see Setting Username and Passwords page 14 red button until the phone powers on 3 After completing authentication and registration with Cisco Unified Communications Manager the phone displays the main screen and is ready to place or receive calls Check signal strength The Tul icon indicates the strength of the signal between the wireless access point and your phone Your phone must have at least one bar to place or receive calls When you move the phone out of signal range you lose connection with the wireless LAN The y icon appears and the status line displays Leaving service area Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4 3 5 1 6 0 and Later 13 Tip Your idle phone screen can turn off after a
121. tor followed by the phone number Hear a special ring faster than usual or special call waiting tone You are receiving a priority precedence call An MLPP icon on your phone screen indicates the priority level of the call Want to view priority level of a call Look for an MLPP icon on your phone screen MH Priority Call E Medium priority immediate call Gt High priority flash call gt Highest priority flash override or Executive Override call Higher priority calls are displayed at the top of your call list If you do not see an MLPP icon the priority level of the call is normal routine Want to accept a higher priority call Answer the call as usual If necessary end an active call first Hear a continuous tone interrupting your call Tips You or the other party are receiving a call that must preempt the current call Disconnect immediately to allow the higher priority call to ring through e When you make or receive an MLPP enabled call you will hear special ring tones and call waiting tones that differ from the standard tones e If you enter an invalid MLPP access number a verbal announcement will alert you of the error 56 OL 15163 01 Advanced Call Handling e An MLPP enabled call retains its priority and preemptive status when you Put the call on hold Transfer the call Add the call to a three way conference Answer the call using PickUp e MLPP overrides the D
122. ty is placed on hold 3 Press the Enterprise Conference softkey to complete the conference set up and include both callers in the conference Connect to Mobile Voice Access 58 i From any phone dial your assigned Mobile Voice Access number 2 Enter the number you are calling from if prompted and your PIN OL 15163 01 Advanced Call Handling If you want to Then Turn on Mobile Connect 1 Dial your assigned Mobile Voice access number from your cellular phone 2 Enter your cellular phone number if requested and PIN 3 Press 2 to enable Mobile Connect 4 Choose whether to turn Mobile Connect on for all configured phones or just one All phones Enter 2 One phone Enter 1 and enter the number you want to add as a remote destination followed by Make a call from your See Placing a Call Additional Options page 31 cellular phone Turn off Mobile Connect from your cellular phone 1 Dial your assigned Mobile Voice access number 2 Enter your cellular phone number if requested and PIN 3 Press 3 to disable Mobile Connect 4 Choose whether to turn Mobile Connect off for all configured phones or just one All phones Enter 2 One phone Enter 1 and enter the number you want to remove as a remote destination followed by Tips e When calling Mobile Voice Access you need to enter the number you are calling from in addition to the PIN if any of
123. vices document that accompanied this product rN Warning Read the installation instructions before connecting the system to the power source Statement 1004 rN Warning Voice over IP VoIP service and the emergency calling service do not function if power fails or is disrupted After power is restored you might have to reset or reconfigure equipment to regain access to VoIP and the emergency calling service In the USA this emergency number is 911 You need to be aware of the emergency number in your country Statement 361 2 OL 15163 01 rN Warning rN Warning Ad Warning A Warning Getting Started The plug socket combination on the battery charger must be accessible at all times because it serves as the main disconnecting device Statement 1019 The battery charger requires short circuit overcurrent protection to be provided as part of the building installation Install only in accordance with national and local wiring regulations Statement 1045 Do not use the Cisco Unified Wireless IP Phone 7921G in hazardous environments such as areas where high levels of explosive gas may be present Check with the site safety engineer before using any type of wireless device in such an area Telephone receivers produce a magnetic field that can attract small magnetic objects such as pins and staples To avoid the possibility of injury do not place the handset where such objects may be picked up Battery Safety

Cisco 7921G Power Supply for Central Europe

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