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Datamax O'Neil M-Class Mark II M-4206

1. Chapter 4 Menu System Controls the communications with a host device where The ignore host settings for ESC SEQUENCES HEAT SPEED Vv TOF SENSING SYMBOL SET CNTRL CODES STX V SW SETTINGS and MAX LENGTH will be unaffected when PL Z Mode is selected see Input Mode for details Sets the number of seconds 1 60 that an established communications port must be idle before data can be received through an alternate port where v Is the Default Setting Allows changes to the prefix of the software commands interpreted by the printer where Use these characters Hex 01 SOH command Hex 02 STX command count by Hex 1B ESC Hex 0x0D Carriage Return Default Setting Use these characters Hex 5E SOH command Hex 7E STX command count by Hex 1B ESC Hex 0x0D Carriage Return Use these characters Hex 5E SOH command Hex 7E STX command count by 0 Hex 1B ESC Hex 0x7C Carriage Return Each DPL command SOH STX CR and count by may be selected by entering the desired Hex code Allows the printer to return a Hex 1E RS after each label successfully prints and a Hex 1F US after each label batch successfully prints where Sends feedback characters to the host Does not send feedback characters to the host Default Setting Allows data containing invalid ESC control code sequences to be processed where If the time out period is exceeded
2. Appendix C Paper Menu Setup Possible Cause Solution gt Label Alignment is incorrect Pressing lt Q FEED successively results in a label length longer than actual one inch Tear Mode is selected but the label stop position present position is not far enough forward Tear Mode is selected but the label stop position present position is too far forward The ERROR light illuminates during label alignment Label Alignment Length is not correct The default Label Alignment Length is 1 00 and will result in this behavior when any larger label length is used without setting the appropriate length Another present position has been determined Enabling the Present Sensor causes the label stop position present position to be approximately 0 1 behind the peel bar OR The Present Adjust value is not correct Another present position has been determined The Present Adjust value is not correct The label supply is empty gt Set Label Alignment to AUTO Press and hold 2 FEED until paper moves for automatic Label Alignment length measurement OR Measure the label length and use the Setup Menu to set the new length Print a Database Configuration label to ensure the new length has been set Disable the Present Sensor OR Ensure the host computer is not providing a Present Distance shorter than is required for the Tear Bar Use the Setup Menu to modify
3. right by our customers PU EPT 1 of 1 Mi 3 se un gt EWING FOR 123 a 339 ae tha FT il datamax o nell Copyright Information CG Triumvirate is a trademark of Agfa Corporation CG Times based upon Times New Roman under license from the Monotype Corporation Windows is a registered trademark of the Microsoft Corporation All other brand and product names are trademarks service marks registered trademarks or registered service marks of their respective companies Limitation of Liability In no event shall Datamax O Neil be liable to the purchaser for any indirect special or consequential damages or lost profits arising out of or relating to Datamax O Neil s products or the performance or a breach thereof even if Datamax O Neil has been advised of the possibility thereof Datamax O Neil s liability if any to the purchaser or to the customer of the purchaser hereunder shall in no event exceed the total amounts paid to Datamax O Neil hereunder by the purchaser for a defective product In no event shall Datamax O Neil be liable to the purchaser for any damages resulting from or related to any failure or delay of Datamax O Neil in the delivery or installation of the computer hardware supplies or software or in the performance of any services Some states do not permit the exclusion of incidental or consequential damages and in those states the foregoing
4. Locking Screws To accommodate a variety of media types printhead pressure is adjustable This pressure is factory set to work with most media types so this adjustment should only be performed after attempting to improve print quality through the use of the 1 heat and or 2 print soeed When adjusting use only the minimum pressure necessary for better imaging To adjust 1 Load at least 4 102mm wide media and ribbon see Section 2 2 2 Ensure the Media Width Adjustment is set to its left most position see Section 5 3 3 Print a test label Non display printers Simultaneously press the 6 PAUSE 3 FEED buttons Display equipped printers See Section 4 4 4 Turn the Pressure Adjustment Cams counterclockwise to increase the applied pressure or clockwise to decrease it Make equal adjustments to each cam to achieve even print contrast across the media amp Pressure Adjustment JE JE NE When using narrow media it is sometimes necessary to increase the pressure on the inner vi closest to centerplate Pressure Adjustment Cam to prevent ribbon smudging Excessive pressure can reduce the service life of the printhead and platen roller while unequal pressure may cause ribbon and label tracking problems Chapter 5 Maintenance and Adjustments 51 5 6 Printhead Replacement To replace a damaged printhead follow the procedure below Printheads are fragile use extreme care when handling and never
5. The Diagnostics menu contains testing functions and printhead reporting selections Hex Dump Mode Options Testing Print Test Rate min Sensor Readings Ribbon Sensor Limits IPH Report Icon Descriptions The menu selections are defined as follows DISPLAYED ITEM ITEM DESCRIPTION HEX DUMP MODE Determines how the printer handles the data received from a host where ENABLE The printer outputs the raw ASCII data it receives without interpretation no processing occurs DISABLE Processes data normally Default Setting FILE CAPTURE Saves the incoming data to Module H USB thumbdrive if present otherwise the file is stored on Module G The file name in the form dmx xxx yyy dpl where the count is automatically incremented for every capture and a unique printer time stamp xxx IS assigned TEST PRESENT Performs a functional test of the Present Sensor by indicating LABEL PRESENTED SENSOR when a label blocks the sensor and LABEL NOT PRESENTED when no label blocks the sensor Note that this test can also be used to check the sensor function of the Peel amp Present option TEST CUTTER Performs a functional test of the Cutter where PERFORM Cycles the cutter blade a selected number of times 0 999 with PASS FAIL TEST results given for each cycling attempt 001 TIMES TEST GPIO Performs a functional test of the GPIO port where s a functional test of the GPIO Performs
6. 1 10 HF SETTINGS TAG TYPE ISO 15693 RETRY ATTEMPTS 3 If MODE UHF then RFID POSITION 1 10 UHF SETTINGS TAG TYPE GEN 2 TAG DATA SIZE 96 BIT RETRY ATTEMPTS 3 GPIO PORT Controls the optional Applicator Interface Card s GPIO function where GPIO DEVICE Sets the option to work with a specific device type where DISABLED Disables the option APPLICATOR Enables the following GPIO parameters for label applicator functions De asserts Data Ready DRDY when the last label starts printing to indicate completion E e FEED allowed at any time and Does not de assert DRDY upon PAUSE BARCODE Enables the GPIO Port to work with a bar code verifier VERIFIER Chapter 4 Menu System 33 System Settings The System Settings menu contains label formatting operation and control functions Menu Mode Configuration File Internal Module Default Module Scaleable Font Cache Single Byte Symbols Double Byte Symbols Time And Date Media Counters Print Configuration Configuration Level Set Factory Defaults Format Attributes Label Rotation Imaging Mode Pause Mode Peel Mode Security Units Of Measure Input Mode User Label Mode DPL Emulation Column Emulation Row Emulation SOP Emulation Back After Print Font Emulation Label Store Menu Language Graphic Display Mode Fault Handling SCL Fon
7. Media Ribbon Media Types Roll Fed Die Cut Continuous Fan Fold Max Media Width 4 65 118 mm Min Media Width 1 0 25 mm Max Print Width 4 25 108 mm M 4206 amp M 4210 4 16 105 7mm M 4306 Print Length Range 25 99 6 2475 mm Media Thickness Range 0025 01 064 mm 254 mm Media Supply Roll Capacity 8 203 mm O D on a 3 0 76 2 mm core 7 178mm O D on a 1 5 38mm core Ribbon Width Range 1 0 4 5 25 114 mm Ribbon Roll Capacity Matched to media approx 1476 450 m long Ribbon Core 1 010 006 25 6 mm 2 mm inner diameter Communications Interface USB RS 232 DB 9 and IEEE 1284 Compliant Centronics Parallel Baud Speed 600 to 38 400 bits per second BPS Handshaking Xon Xoff CTS DTR Parity Even Odd or None Stop Bits l or 2 Data Bits 7ors Embedded Fonts and Barcodes The printer is equipped with the most popular industry fonts and bar codes see the Class Series 2 Programmer s Manual for full listings and detailed information Non display printers Display equipped printers 9 Bit Map Fonts rotated 0 90 180 270 9 Bit Map Fonts rotated 0 90 180 270 degrees degrees 10 smooth bitmap fonts 6pt 48pt AGFA Scalable Font Engine featuring CG 10 smooth bitmap fonts 6pt 48pt Triumvirate regular and bold condensed scalable fonts with dynamic font attributes Appendix A Specifications 70 Approved Media To achieve optimum print quality and ma
8. Minimum signal time 30ms Max 5 VDC 100mA 24 VDC 500mA Printer Max 24 VDC 500mA 1 Given relative to the printer 2 The operation of this multi function port is configuration dependent For GPIO operation disable all optional functions not used i e Present Sensor and Cutter and set GPIO to YES or on display equipped models set GPIO Device to APPLICATOR Use the Configuration Set command lt STX gt Kc or program the selections on non display models via the Printer Setup Menu List or on display equipped models via the Menu System Sample SOP Circuit GPIO Connector Pin Number a Vcc 1 Pin 3 should be pulled to 5VDC In addition connections for the external Start of Print control can either be directly made to Pin 4 of the Option Port or Main PCB connector Spare 3 using a TTL level input or via an interface circuit similar to the one shown For more information see the table SOP 4 below Gnd 8 GPIO Port Specifications 5 5 VDC maximum input into any pin 3 8 VDC minimum high level input voltage 0 36 VDC maximum low level input voltage 8 mA typical 25 mA maximum high level output current 8 mA typical 25 mA maximum low level output current lon 8 MA minimum 3 8 VDC VoL lo 8 mA maximum 44 VDC Appendix C Paper Menu Setup 74 C Paper Menu Setup C 1 Printer Setup Mode Button Functions In Printer Setup mode the buttons control the setting of the
9. function buttons The functions of these lights and controls are listed in the following sections Non display printers can be configured using the DMXConfig Utility see Section 3 4 The printer can also be configured using the Paper Menu Setup see Appendix C for users that do not have a host connection available 3 1 1 Lights Normal power up Normal Mode Solid On Indicates the printer is in the Paused state Flashing When using the Peel amp Present Option Indicates a label is presented to the operator ERROR READY Both the READY C and STOP Lights will be on during power up initialization Indicates a top of form or mechanical error has occurred Solid On Indicates the printer is on and ready for printing Flashing Indicates the printer is receiving data from the host Chapter 3 Printer Operation 13 3 1 2 Buttons PAUSE lt 8 FEED and CANCEL perform different functions based on the operational mode Ready Mode Functions These functions can be performed at any time when the printer is at idle Function Button s Description Pauses and un pauses the printer Feed Clear Fault Feeds one label or clears fault condition Cancels the current batch of labels Press the Cancel Cancel Pause button to print the next batch of labels in the printer s buffer Soft Reset Prece ana PO Resets the printer see Section 5 8 Pause amp Cancel Print Test Label Pause
10. to an external module for use by the printer 1 Use Windows Explorer to download the font to the module 2 Add a 2 digit DPL font ID to the file name 50 99 9A 9Z 9a 92 then change the file extension to dtf for example arial50 dtf see Scalable Font Downloading in the Class Series 2 Programmer s Manual 3 Install the module in the printer 4 Ensure that your label formats use the same font ID as assigned in Step 2 Removing Fonts Display equipped printers When deleting a plug in all files contained within that directory will also be deleted see Section 4 5 PRINTER OPTIONS MODULES DELETE FILE for details 5 10 File Handling Messages pisplay Equipped Models Depending upon the module and operation selected several messages are possible when using the file handling system File Handling Messages Displayed Possible Solution s Message Insufficient space exists to store the file or the module FAILED The copy or format is protected try storing to a different location If the request has failed problem persists this could indicate a hardware problem An existing file of the FILE EXISTS OVERWRITE same name and type Select YES to overwrite or NO to exit was found Formatting has been denied because the Unprotect the module module is protected MODULE PROTECTED Chapter 5 Maintenance and Adjustments 56 File Handling Messages Continued Displayed Possible Solution s Message Ens
11. 0007 Faults 20 MID SYSTEM FAULT SYSTEM FAULT DEFAILLANCE SYSTEME ANOMALIA SISTEMA 11 0008 20 MID ADC FAULT ADC FAULT DEFAILLANCE ADC ANOMALIA ADC 12 0009 20 MID HEAD UP FAULT HEAD UP FAULT TETE NON VEROUILLEE ANOM TESTINA ALTA 13 0010 20 MID RIBBON FAULT RIBBON FAULT DEFAILLANCE RUBAN ANOMALIA NASTRO 14 0011 20 MID_TOP_OF_FORM_FAULT TOP OF FORM FAULT DEFAIL DEBUT D IMP ANOMALIA BORDO SUE 15 0012 20 MID_OUT_OF_STOCK OUT OF STOCK RUPTURE PAPIER ESAURITO 16 0013 20 MID_CUTTER_FAULT CUTTER FAULT DEFAILLANCE COUTEAU ANOMALIA TAGLIERI 17 0014 20 MID VERIFIER FAULT VERIFIER FAULT DEFAILLANCE VERIFIC ANOMALIA VERIFICA 18 0015 20 MID RIBBONSAVER FAULT RIBBONSAVER FAULT DEFAIL ECONOM RUBAIANOM SALVA NASTRG 19 0016 20 MID POSITION FAULT POSITION FAULT DEFAILLANCE POSITION ANOM POSIZIONAME 20 0017 20 MID TEMPERATURE FAULT TEMPERATURE FAULT 21 10018 20 MID DMA FAULT DMA FAULT DEFAILLANCE DMA ANOMALIA DMS 22 0019 20 MID PRINT ENGINE FAULT PRINT ENGINE FAULT DEFAILLANCE MOTEUR 23 0020 20 MID_24V_OUT_OF_TOLERANCE 24V OUT OF TOLERANCE DEPASS TOLERANCE 24124 FUORI TOLLERA 24 0021 20 MID_STROBE_TIMING_FAULT STROBE TIMING FAULT DEFAIL DUREE D IMPU ANOM FASAT STROE 25 10022 Warnings 20 MID WARNING RESOLVED WARNING RESOLVED AVERTISSEMENT RESOLU AVVERTENZA RISOLTA 26 0023 20 MID RIBBON LOW RIBBON LOW RUBAN FAIBLE NASTRO BASSO 27 0024 20 MID GAP MISSED GAP MISSED INTERVALLE MANQUANT INTERVALLO SALTATG 28 0025 20 MID DOT FAILURE DOT FAILURE DEFAUT IMPRESSION ANOMALIA
12. 13 ERROR DE CINTA ribbon fault PHASORS OFFLINE PAIR OUMBKA PMBOHA UNABLE TO GO TO WARP TOF ik TORPEDO TUBES EMPTY FAA CASCADE FAILURE 17 f IK TRACTOR BEAM FAILURE IHH METAPHASIC FAILURE PHBE IR UNKNOWN COORDINATES Eiz CORE TEMP CRITICAL RERI 14 ERROR INICIO ETIQ 15 SIN PAPEL out of stock 16 ERROR DE CORTADOR cutter fault 17 ERROR DE VERIFICADOR verifier fault 18 ERROR ECONOM CINTA ribbonsaver fault 19 ERROR DE POSICION position fault 20 FALLO DE TEMPERATURA temperature fault 21 ERROR DMA dma fault COMPUTER MALFUNCTION DMAH IR ERROR MOTOR IMPRES print engine fault PORT NACELL OFFLINE tTFN3 IR 123 24V FUERA TOLERANCIA 24v out of tolerance SAFETY LIMT EXCEEDED BERR present sensor fault INERT DAMP OFFLINE H RS MESH R 25 ADVERTEN CORREGIDA warning resolved ALL CLEAR Ba top of form fault OUMBKA TPAHMI STME OTCYTCTBYET STAKET OUMBEKA PESAKA OUMBEKA BEPHPAEPA OUMBKA PMBOHCEMBEF OUMBEA TOJIOKE HMA OWUMBRA TEMIEPATYPh OUMBKA DMA OUMBEA JBMTATEJNIA OUMBKA BOJIBTAKA 2 OUMBRA TATUMERA HAJ IIPOBJIEMA YCTPAHEHI 26 CINTA BAJA ribbon lov TORPEDO TUBES LOV Wis KOHYAETCA PMBOH head cover up fault LANDING FAULT ITEMS J IR HOJHATA KPHIIKA 28 FALLO PUNTO CABEZAL dot failure SHIELDS COMPROMISED OIMBKA TEPMOTOJIOBE label rotation SYMMETRY INVERSION pit STAKETKA MOBEPHYT 30 CAMBIOS PENDIENTES host changes pending HOSTILE APPROACHING EPER OBHOBNEHME XOCTA M 4 gt b Sheeti IKT z Ready App
13. O MTU Sets the Maximum Transmission Unit packet size where Packet size in bytes 512 65515 Default is 1500 GRATUITOUS Sets time interval for ARP transmission packets where KEEPALI VE closed including reset access points and unplugged printers where ENABLED Keeps monitoring active DISABLED Closes such a disconnection after 2 5 minutes Default Setting PORT Selects the Port to use for all network communications Default is 9100 NUMBER DUPLEX Specifies the transmission and speed of the wired Ethernet connection CAPABILTY Auto Negotiate default 100 BaseT Full Duplex 100 BaseT Half Duplex 10 BaseT Full Duplex or 10 BaseT Half Duplex ADVERTISE Selects the method in which the Duplex Capability setting is advertised where CAPABILITY e Automatic advertises the DUPLEX CAPABILITY setting or e All Capabilities advertises all capabilities NETWORK Prints or displays a report which lists the printer s network settings REPORT SET FACTORY Resets NIC Adapter parameters to the factory defaults values DEFAULTS Chapter 4 Menu System 42 HOST SETTINGS HOST TIMEOUT CONTROL CODES STANDARD CODES ALTERNATE CODES CODES 2 CODES FEEDBACK CHARACTERS ENABLED DISABLED ESC SEQUENCES ENABLED DISABLED HEAT COMMAND ENABLED DISABLED SPEED COMMANDS ENABLED DISABLED TOF SENSING COMMANDS COMMAND DISABLED CNTRL CODES DATA ENABLED DISABLED
14. The Manual Media Sensor Calibration procedure should be used in cases where the printer continues to suffer from media sensing problems after performing or attempting to perform the Auto Media Sensor Calibration Before calibrating be sure the media sensor is set for the appropriate media type also ensure that Vv the Printhead Carrier Assembly is latched down and the cover is closed To manually calibrate the media sensor 1 Hold the amp CANCEL button and power up the printer Continue to hold the button until the STOP light turns off then release the button Next press and hold the lt Q FEED button continue to hold the button until the STOP light turns on then release the button 2 Remove all the material from the media sensor close the Printhead Carrier Assembly and then press the amp CANCEL button The printer will flash the O ERROR light as it analyzes the no media condition 3 Position the backing material or the black reflective mark in the media sensor close the Printhead Carrier Assembly and then press the lt Q FEED button The printer will flash the Q ERROR light as it analyzes the top of form mark 4 Place the media with the backing attached if any in the media sensor close the Printhead Carrier Assembly and then press the 6 PAUSE button The printer will flash the ERROR light as it analyzes the material 5 Simultaneously and briefly press the amp PAUSE R CANCEL buttons to accept the
15. a functional test of the GPIO port where s where MONITOR Displays input signal logic values for Start of Print SOP GPIO INPUT v If unconnected a zero or one may be displayed TEST GPIO Displays output signal logic values for End of Print EP and Service Required SR OUTPUT v To change an output signal state cursor over the displayed state to select and then toggle it using the UP or Down Arrow Buttons PRINT Prints a reference label containing GPIO signal names pin assignments programmed SIGNAL INFO settings and current signal states TEST RFID Performs a functional test of the RFID option where TAG DATA Reads the data encoded on the RFID chip DEVI CE Displays the type and version of the encoding device VERSION TAG ID HF Reads and displays the High Frequency Tag ID number ONLY PRINT TEST RATE Sets a label to label delay interval 0 120 minutes when Test label batch printing MIN where 000 Is the Default Setting Chapter 4 Menu System 45 SENSOR Displays the values 0 255 from the printer sensors where READINGS THR TRAN RIBM 24V 103 091 009 171 PS HD RANK 003 255 050 THR Printhead thermistor sensor TRAN Gap media sensor REFL when set to reflective RIBM Ribbon sensor 24V 24 volt power supply sensor PS Present sensor HD Printhead position sensor and RANK Printhead ranking resistor RIBBON SENSOR Displays the values from the ribbon sensor r
16. change printer settings or perform diagnostics press the MENU BUTTON then observe the MENU WINDOW AREA for available selections When the number of selections present is greater than can be shown use the UP or DOWN BUTTONS to view those additional items Also SOFT KEY LABELS are dynamic and change to denote the current associated SOFT KEY functions Chapter 4 Menu System 23 4 2 The User Menu The User Menu contains basic selections in these menus Media Settings Print Control Printer Options System Settings 1 Some setting changes will only become effective and saved after selecting YES at the Save vi Changes prompt 2 Labeling software may in some cases override the printer menu settings see Advanced Menu for details 4 3 The Advanced Menu The Advanced Menu contains all setting control and functional selections in these menus Media Settings Print Control Printer Options System Settings Communications Diagnostics MCL Options After selecting the Advanced Menu it will be accessed whenever the MENU BUTTON is pressed To enable the Advanced Menu proceed as follows 1 Press the MENU BUTTON 2 Using the UP or the DOWN BUTTON scroll to SYSTEM SETTINGS then press the ENTER KEY 3 Scroll to MENU MODE then press the ENTER KEY 4 Scroll to ADVANCED MENU then press the ENTER KEY Upon completion OK will be displayed and the printer will exit the menu system 1 Some setting changes will only becom
17. few seconds Chapter 3 Printer Operation 19 3 5 3 Standard Calibration The Standard Calibration can be performed using the DMXConfig Utility see Section 3 4 and using the front panel buttons see Appendix C On display equipped printers the Standard Calibration routine can also be initiated via the printer s menu see Section 4 5 Once you have installed the DMXConfig utility and the printer is properly loaded with media 1 Connect the host to the printer with a serial or parallel cable 2 Turn on the printer 3 Launch the DMXConfig utility 4 Query the printer by using the Query Printer toolbar button top left This will connect to the printer and get the current printer settings 5 Select the Sensor Calibration Tab and then click the Media Calibration Wizard button When prompted click OK to start the calibration wizard 6 The Calibration Wizard will now prompt you to Load Stock Be sure the media is properly loaded in the printer Close the printhead and click OK Chapter 3 Printer Operation 20 7 The Calibration Wizard will now prompt you to Load Backing Peel off a few labels and position the backing material in the media sensor Close the printhead and click OK 8 The Calibration Wizard will now prompt you to Remove Stock Remove all media and backing from the printer Close the printhead and click OK 9 The Calibration Wizard will
18. in non volatile memory and saved for subsequent power ups Printing with GPIO When the GPIO functions are enabled the printer will not print a label until the Start of Print signal goes active When a label is ready to print but awaiting a Start of Print signal the prompting operation v differs slightly depending upon equipment Non display models The STOP LED will flash Display equipped models The display will indicate WAITING FOR SIGNAL GPIO Port Configuration The connection to the GPIO signals can be accessed via the Option Port connector an 8 pin Molex Microfit 3 P N 44300 800 on the front of the printer or via the J6 connector an AMP P N 640456 8 on the Main PCB The pin outs for the respective connectors as viewed when facing the printer are as follows Option Port Connector Main PCB Connector J6 1 2 3la sfefr e Appendix C Paper Menu Setup 73 Each GPIO pin function is detailed in the table below GPIO Port Connections and Functions ar ar as etons ae Jen ee When active will begin print Recommend only setting this signal to ACTIVE LOW When Start of Print Programmable Input ready to print a label the applicator should SOP hold this signal low for at least 50ms or until EOP goes not active See sample SOP circuit below Max 3 27 VDC 5mA Signifies the end of the print process Can be End of Print Programmable Output monitored to initiate next Start of Print EOP sequence
19. light after each movement The operator must press the amp PAUSE button for the alignment to continue This allows the operator to remove any labels as required however labels should not be forcibly removed since they may not actually be positioned for removal but at an interim position required for measurement Label Alignment NO When Label Alignment is not enabled i e set to NO printing begins at the current label position without alignment assuming the label is at the start of print position Additionally if the label length is short labels between the printhead and the media sensor may be unused Appendix C Paper Menu Setup 83 Label Alignment Troubleshooting If you experience label alignment problems the following table offers possible causes and solutions Possible Cause Attempting to perform Label Alignment results in no paper movement First label is wasted during alignment All labels thereafter print to the correct start of print position Label Alignment is incorrect Pressing lt Q FEED successively results in a short label length one inch With the Present Sensor enabled Label Alignment cannot be performed without a Label Length Alignment Length is too long For labels whose length and stop position cause them to stop between labels on the media sensor the alignment function can result in wasted labels Label Alignment Length is not correct The default Label Alignmen
20. positioning requirements of the attached device i e tear bar cutter peel amp present mechanism or present sensor Vv When set to 0 01 in NONE is assumed and a zero 0 positioning value will be used TOF PRECEDENCE Allows an override of label format data when the form length is exceeded where DISABLE Prints labels formats without TOF truncating ENABLE Ends the label at the next TOF truncating any print data that extends past this mark CUSTOM Changes the factory adjustment parameters to finely and independently ADJ USTMENTS compensate for slight mechanical differences sometimes evident when multiple printers share label formats These settings are also available to make special label formatting adjustments where DARKNESS Controls the strobe time 1 64 to establish the nominal HEAT setting for printhead specific thermal characteristics where La Is the default setting CONTRAST Allows fine tuning 1 64 of the gray adjustment for print quality where pee OOOO setting where If shifting Row Adjust in the negative direction modify the PRESENT ADJ UST setting see below by that same amount Shifts both the horizontal start of print position and the LABEL WIDTH termination point to the right in xxx dots to fine tune the COLUMN OFFSET setting where 100 DOTS Adjusts the label stopping position in xxx dots to fine tune the PRESENT DISTANCE setting where 100 Den Chapter 4 Menu System 29 Printer O
21. printer s operational items such as media settings communications and options as detailed below Before entering Setup Mode exit Peel Mode or if equipped disable the optional Present v Sensor as unpredictable results can otherwise occur While faults are disabled during setup they can still occur when printing test labels To discard changes and revert to previous values turn off printer power To change Printer Setup QD PAUSE Press and hold during power up until the STOP light turns off Printer Setup Mode Q PAUSE Prints the Printer Setup Menu List Press and Er Cs FEED He Feeds one label for test Press and 3 FEED Hold SJ CANCEL Prints the Test Label for test PAUSE Saves the current value x PANEL and lines oti Enters Printer Setup Press and I Release Selects the next menu item ress and Direct Select menu item Hold eg 7 Error light flashes Baud Rate menu item 7 Accepts the current values for test IS CANCEL Appendix C Paper Menu Setup 75 Printer Setup Menu List The Printer Setup Menu List label shown below contains the printer s current values for each menu item that can be modified via the front panel The Menu Item Numbers correspond to the item s position in the Menu List for selection when pressing the lt Q FEED button during the Printer Setup Procedure For example to Direct Select the BAUD RATE Menu Item press an
22. that the printer can now accept is limited to 10 but this number is dependent upon the size of each language translation The translation size will vary with the number of messages that are translated for that particular language Current complete language files are about 7 000 bytes each but with product growth the total number of languages is expected to drop to five Appendix D Changing the Language 92 e The screen shot below is an example of Unicode defined languages Chinese amp Russian Note the only additional information required is the double in row 1 Ej Microsoft Excel common xls 20 File Edit View Insert Format Tools Data Window Help Adobe PDF 0I MRBGISAV EIK BB ILI MJ S 3510 op Type aq Aral 10 Bl U E SBS gt AFEFE DAB L5 v fr VE o o e e S g iif i M A Double Double ESPANOL small TREK T RUSSIAN 3 LISTO ready AWAITING ORDERS R TOTOB IMPRIMIENDO printing WARP DRIVE ENGAGED TEN IEUYATb 5 EN PAUSA paused ALL STOP ke Inaysa 6 CANCELAR IMPRESION cancel batch ABORT MISSION RRA OTMEHATb 5AJAHME 7 BORRAR ERRORES clearing faults RE INITIALIZING IAPR BIR CBPOC OMMBOK 8 DE of FACTOR OF OG Ea advanced menu KNOWLEDGE BASE SAFE ME HH 10 ERROR DE SISTEMA systen fault DIRECT HIT SUSTAINED SHIR CMCTEMHAA OUMBKA 11 ERROR DE ADC adc fault HULL BREACH DECK TEN ADCHIS OUMBKA ADC 12 CABEZAL LEVANTADO head up fault ENGINES OFFLINE TENSE JA IR TEPMOTONOBKA MOJHS
23. the card for wired connection WLAN Configures the card for wireless connection with SSID of any UNSECURED WLAN ADHOC Configures the card for wireless connection AdHoc mode SET FACTORY Resets NIC Adapter parameters to the factory defaults values DEFAULTS Chapter 4 Menu System 41 Selects between wired and wireless operation where ENABLED Enables the wireless interface This is the Default Setting DISABLED Enables the wired interface Specifies the radio module s static IP address up to four octets separated by a WLAN Controls the communications settings for the network interface where ADDRESS period If Enable DHCP is checked this parameter is ignored Default is 0 0 0 0 SIGNAL Provides a graphical representation of Signal Strength in dBm Noise Level in READINGS dBm and Quality IP ADDRESS Specifies the static IP Address of the interface in the standard octet format 255 255 255 000 010 001 001 001 DESTINATION is installed on your receiver If zeroed no traps are sent ENABLED The card broadcasts over the network to receive addresses from the responsible server at startup Manual modifications to IP Address Subnet Mask or Gateway Address are not allowed and if no server is found the specified static value will be used Default Setting WwW A 5 g w m v A server assigned IP address takes precedence over any static IP address stored in the interface DISABLED S
24. the default setting 64 BIT POWER AD UST KILL CODE Code used to permanently deactivate the device B3 B2 B1 BO 00 00 OO OO Is the default setting ACCESS Code used to protect the memory contents CODE B3 B2 B1 BO 00 00 OO OO Is the default setting Sets the lock level NONE PERMALOCK PWD READ WRITE BOTH where NONE is the default setting Locks the tag after programming Adjusts the applied power GEN 2 LOCK ACTION LOCK AFTER WRITE ENABLED DISABLED RETRY ATTEMPTS 0 9 Zero to nine are the number of retries and Is the default setting PERFORM Allows the printer to establish the tag to transducer distance setting and nominal CALI BRATION RFID power requirements YES Initiates the process The CALI BRATING RFID message will appear as the printer feeds media to begin scanning for the RFID tag location Once the location is established power calibration begins Upon completion the media will be retracted The tag will be locked No locking occurs default setting Sets the number of retry attempts where i to the TOF position the calibrated position and power results along with a brief SUCCESS or FAILURE message will be displayed and the printer s database will be updated with the new calibration parameters Terminates the process Chapter 4 Menu System 32 SET DEFAULTS Depending upon the RFID MODULE selecting YES will return these settings If MODE HF then RFID POSITION
25. use a sharp object on the surface If you have questions contact a qualified technician or Datamax O Neil Technical Support before proceeding de Touch a bare metal part of the printer s frame to discharge any static electricity that may be present on your body Turn Off and unplug the printer Open the cover if ribbon is installed remove it With the printhead locked in the down position loosen the Printhead Mounting Screw it will remain in the assembly Unlatch the Printhead Assembly While holding the Printhead raise the assembly Disconnect the two cables and then remove the old Printhead While carefully holding the new Printhead connect both cables Position the Printhead onto the Locating Pins in the Printhead Assembly and secure in place with the Printhead Mounting Screw do not over tighten Clean the Printhead see Section 5 2 Reload ribbon if removed lower the printhead assembly and rotate the printhead latch back into the locked position Use the Darkness Adjustment to match the print contrast of the new printhead to that of the old printhead see Section 5 7 Printhead Mounting Screw _ Chapter 5 Maintenance and Adjustments 52 5 7 Darkness Adjustment Non display printers The Darkness Adjustment allows the operator to match the print contrast following a printhead replacement Turning the Darkness Adjustment clockwise will darken the print while turning it counterclockwise wil
26. with all types of electrical equipment however there are a few basic precautions you should take to avoid hurting yourself or damaging the equipment e Carefully read the provided installation and operating instructions e Read and follow all warning instruction labels on the printer e Place the printer on a flat firm solid surface e Make sure all openings on the printer remain unblocked never insert anything into the openings or ventilation slots e Do not place the printer near a heat source e Do not use your printer near water or spill liquid into it e Be certain that your power source matches a listed voltage rating for the printer if unsure check with your dealer or local utility company e Do not place the power cord where it can be stepped on and if the power cord becomes damaged immediately replace it e f service is required use only qualified trained technicians to repair your printer Agency Compliance and Approvals UL60950 1 2003 2nd Edition c US CSA C22 2 No 60950 1 07 2nd Edition 2005 12 Listed The manufacturer declares under sole responsibility that this product conforms to the following standards or other normative documents EMC 2004 108 EC EN 55022 2006 A1 2007 Class B EN 50024 1998 A1 2001 A2 2003 Safety This product complies with the requirements of EN 60950 1 2nd Edition 2005 12 ROHS 2002 95 EC LVD 2006 95 EC 1 H Customs Union Russia Kazakhstan Belarus GB4943
27. 1 2011 GB9254 2008 GB17625 1 2003 FCC This device complies with FCC CFR 47 Part 15 Class A Note This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions in this manual it may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Contents 1 Getting Started MUOducHon uaumus rsmerrseeeeneTeedaendeeeeenddsnnes even 1 1 1 t2 VM 1 2 Printer Setup 2 1 Printer Connections ccc ccc ccee eee e cece eeee eens narei 3 2 2 Loading Media ccccccee eee e eee seee cece eeeeeeeeeeeseeeeeeetseaeneeenegs 6 2 3 Media Sensor ACjJUStMENL ccccce cece eee eeeeeeeeeeeeeeeeeeeeaas 8 2 4 Loading Ribbon cc cece ccc ce sees eee eeeeeeeeeeeeeeeeeeeeesannneeenngs 9 3 Printer Operation 3 1 Front Panel Non Display Models cccceeeeeeeeeeeeeeeees 13 3 2 Front Panel Display Equipped Models cccceeeeeeeeeees 15 35 WINGOWS DIN Pave kes een 16 3 4 Printer Configur
28. 55 where 040 is the default LEVEL setting EMPTY SENSOR Establishes the threshold for the empty value 0 255 where 000 is the default TRAN SENSOR Establishes the sensitivity of the transmissive sensor 0 31 where 15 is the GAIN default setting REFL SENSOR Establishes the sensitivity of the reflective sensor 0 31 where 15 is the GAIN default setting PRINTHEAD Controls the automatic cleaning alert and function where CLEANING CLEAN HEAD Specifies the inch or centimeter count at which to clean the printhead and if SCHEDULE exceeded three times declare a Head Cleaning Fault Note that the specified count 0 200 inches will be multiplied by one thousand and that zero the default setting will disable the function CLEAN HEAD Indicates the number of inches or centimeters since a cleaning was last COUNTER Initiated RESET COUNTER Resets the Clean Head Counter to zero to restart the Clean Head Schedule CLEAN HEAD NOW Initiates the cleaning process and resets the Clean Head Counter Chapter 4 Menu System 27 Print Control The Print Control menu contains printing throughput offset and custom setup functions Heat Print Speed Feed Speed Reverse Speed Slew Speed Row Offset Column Offset Present Distance TOF Precedence Custom Adjustments Vv Items denoted with an asterisk are only accessible through the Advanced Menu The menu selections are defined
29. Chapter 4 Menu System 25 ITEM DESCRIPTION DISPLAYED ITEM MEDIA TYPE Selects the method used to print labels and should be set according to the type of media being used where DIRECT THERMAL Sets use for media that is heat reactive to produce an image THERMAL Sets use for media that requires a ribbon to produce an image TRANSFER SENSOR TYPE Selects the top of form TOF sensing method used to determine the leading edge of the label where TOF will be recognized by sensing the gaps or notches in the media Default Setting CONTINUOUS No TOF sensing will be used instead LABEL LENGTH in Media Settings is used REFLECTIVE TOF will be recognized by sensing the reflective black marks on the underside of the media LABEL LENGTH Determines the length of the label 0 99 99 inches when the SENSOR TYPE is set to CONTINUOUS where 04 00 Is the default setting MAXIMUM LABEL Sets the distance 0 99 99 inches that the printer will feed media to find TOF LENGTH when the Sensor Type is set to GAP or REFLECTIVE before a TOF Fault is declared where 16 00 Is the default setting v Maximum Label Length should typically be 2 5 to 3 times the physical length of the label PAPER EMPTY Sets the distance 0 99 99 inches the printer will attempt to feed before an DISTANCE Out Of Stock Fault is declared where 00 25 Is the default setting v When using
30. D Processes commands normally Default Setting DISABLED Ignores the option enable command instead the option selections are controlled via menu settings MAX LENGTH Determines the way in which the DPL lt STX gt M command is handled where COMMAND ENABLED Processes commands normally Default Setting DISABLED Ignores the maximum label length command instead Maximum Label Length is controlled via the menu setting OPTION Allows feedback characters from an optional device to be returned to the host FEEDBACK device in the format of lt A B C D E F gt CR Where Is the device type R RFID and S Linear Scanner Is the resulting status C entire label complete F faulted failed label and U unknown Is the number of expected reads given in two characters Is the number of good reads given in two characters Is the internal Job and Sub Job Identifier given in four characters each Is the data that was read delimited with semicolons on multiple reads No data is reported Default Setting Linear Scanner information is reported RFID information is reported in hexadecimal format RFID information is reported in an ASCII format Determines the way the printer responds to an Immediate Command e g Get DATA Status Module Storage etc where Operations are interrupted upon receipt to process the command Processes commands normally Default Setting Chapter 4 Menu System 44 Diagnostics
31. Must be entered if LABEL ALIGNMENT is set to Yes see Appendix C 2 Possible Values 0 999 default 100 Units O1 inch 20 DPL EMULATI ON This instructs the firmware to process specific DPL data Start of Print DPI and Imaging function according to the selected printer emulation ALLEGRO Allegro Emulation P PLUS Prodigy Plus Emulation PRODIGY Prodigy Emulation Appendix C Paper Menu Setup 21 HEAT Controls the burn time of the printhead This is the equivalent of Heat Setting on most label software programs Possible Values Range O 30 default 10 23 GPIO Sets the printer s option port to function for GPIO applications see Appendix B for more information Possible Values YES or NO default NO 25 HEAT COMMANDS This command causes the printer to ignore DPL Heat commands instead the Heat value Is controlled via the menu setting Possible Values ENABLED DISABLED 22 I MAGI NG MODE This command instructs the printer whether to pre image the label format Possible Values Multiple label The printer images multiple labels as memory permits achieving the fastest throughput however if time stamping the time will reflect the moment the label is imaged rather than when actually printed Single label The printer images the next label only after the previous label has been successfully printed Single processing provides time sta
32. NSPARENT Intersecting text images and bar codes will be printed for example XOR Intersecting text images and bar codes will not be printed for example f Default Setting OPAQUE Intersecting text images and bar codes will be printed by obliterating those formatted first for example LABEL ROTATION Allows the label format to be rotated 180 degrees before printing where ENABLED Flips the format DISABLED Does not flip the format Default Setting IMAGING MODE Determines the process used to format labels where MULTIPLE LABEL Images multiple labels as memory permits to achieve the fastest throughput If time stamping labels however the indicated time will reflect the moment of imaging rather than the actual print time Default Setting SINGLE LABEL Images the next label only after the previous label has been printed providing the most accurate time stamps but at a slower throughput rate PAUSE MODE Allows for controlled interactive printing where Requires you to press the PAUSE Key to print each label Labels are printed without pausing Default Setting Allows the printer to wait until the Start of Print signal is received via the optional GPIO Port to feed a label where Inhibits the feed function until the Start of Print signal is received DISABLED Feeds the label regardless of the Start of Print signal Default Setting Allows all or part of the User Interface to be password pr
33. NT Configures the number of 1KB blocks 100 5120 allocated for the scaleable font CACHE engine where 0511 KBytes Is the Default Setting Vv The available memory may vary depending upon printer model and options SINGLE BYTE Selects the code page used to print single byte fonts including SYMBOLS DESKTOP PHEBREW 7 Romans S HEBREW 8 ROMAN v Reference the Class Series 2 Programmer s Manual for code page symbol set details Chapter 4 Menu System 35 DOUBLE BYTE Selects the optional ILPC code page used to print double byte fonts where SYMBOLS Unicode including Korean Default setting Vv Reference the Class Series 2 Programmer s Manual for the code page symbol set details TIME AND DATE Sets the printer s time and date MEDIA COUNTERS Displays and controls various internal counters where COUNTER resettable PRINTHEAD Shows the total number of inches printed not user resettable COUNTER RESETTABLE Shows the number of inches printed since the last reset user resettable COUNTER RESET COUNTER Returns the Resettable Counter to zero PRINT Produces a Configuration Label using the printer s current database information CONFIGURATION To generate the label shown here press the RIGHT Button or the ENTER Key 1 The information varies with the model firmware version and installed options 2 To capture all the data use media that is at least 2 inches 51 mm wide and set the La
34. OURS 0 0 SYSTEM RAM CHECKS GOOD 10 10 SYSTEM RAM SIZE 4096 KBYTES MEMORY CONFIGURATION 7 5 SYSTEM RAM AVAIL__ 3180 KBYTES INTERNAL MODULE 3 2 SCALABLE FONTS LABEL ALIGNMENT___ AUTO AUTO DETECTION LABEL SIZE ALIGN LENGTH 611 NOT DETECTED OPTION CONTROL AUTO PRESENT SENSOR NOT DETECTED INPUT MODE DPL CURRENT STOP LOC TEAR ___ STANDARD EXPRESS SETUP MEDIA SENSOR EDGE PRINT METHOD TRANSFER OPTION CONTROL AUTO FONT SUBSTITUTION NONE INPUT VALUES IGNORE COMMANDS SYMBOL SET SELECT NO CNTRL CODES NO NO NO NO PRESENT SENSOR Appendix C Paper Menu Setup 81 C 2 Label Alignment The Label Alignment function is intended for use when the label length is less than the distance between the printhead and the media sensor or where label waste at power up IS a concern Label Alignment see table below is not recommended for label lengths greater than 6 5 inches or for media containing 2 or more form lengths Label Stock Label Alignment Setting N Continuous 6 5 inches or less YES or AUTO 6 5 inches or more The Label Alignment function is chosen via the menu system or by host commands The three possible modes YES AUTO and NO are detailed in the following sections Label Alignment YES In this mode the operator must supply an ALIGN LENGTH po value This value must be physically measured from leading edge to leading edge of two successive labels as shown The measurement must be as accurate as possi
35. PUNTO 29 0026 20 MID BAD SENSOR DELTA BAD SENSOR DELTA 30 0027 20 MID HOST CHANGES PENDING HOST CHANGES PENDING MOD HOST IN ATTES 31 0028 20 MID LOW VOLTAGE LOW VOLTAGE 32 0029 20 MID GOODBYE GOODBYE 33 0030 Conditions 20 MID REMOVE LABEL REMOVE LABEL ENLEVER ETIQUETTE RIMUOVI ETICHETTA id 4 gt bi Sheet1_ Sheeta Z Sheets 7 Ready C Click on Column J and enter the new language or modify an existing one Some tips on this process e Message Size When entering new messages reference the MAX column this is the maximum number of characters allowed for this field Warnings are displayed when the number of characters is exceeded or when trying to modify the MAX value however if cutting and pasting fields this warning system may be defeated e Two Line Messages Some of the message are displayed as two lines These are indicated in the comment fields e Comments This field can be modified with no effect D After editing is complete highlight all of the columns to be created by pressing the letter above the column more than one column can be selected E Press the Generate DPL File s radio button A file will be generated for each of the selected columns and Excel will provide confirmation for example as shown below small s Microsoft Excel EJ smalllz has been created Appendix D Changing the Language F Download the generated files to the printer one method is the DOS copy command Cop
36. Slide Tab and move the Sensor Eye Mark into position over media according to the table below 2 If loading media return to the media loading instructions Media Sensor Selection and Adjustment Media Type Sensor Eye Mark Position Sensing Required Notched Centered over the notch Reflective Centered over the black mark Reflective Sensor Eye Mark Slide Tab Chapter 2 Printer Setup 8 2 4 Loading Ribbon Ribbon is required with thermal transfer media It is recommended that the width of the ribbon be Slightly wider than the media being used The printer can use either ribbons with the coating side in or ribbons with the coating side out To load e Using a ribbon that is slightly wider than your media and liner if any will help protect against printhead wear M e The Media Type setting within the printer s setup must be set to Thermal Transfer to print using ribbon This can be accomplished via the DMXConfig Utility see section 3 4 or if display equipped via the menu system see section 4 5 1 Open the media cover Press in on the Printhead Latch and raise the printhead assembly 2 Slide the Ribbon Roll onto the Ribbon Supply Hub until it rests against the flange Ensure the ribbon unwinds in the correct direction see Ribbon Routing The illustrations below depict a Coated Side In ribbon Directional Arrows near the Ribbon Supply Hub indicate the correct ribbon route R
37. a printhead Use solvent on a cotton swab to clean the printhead from end to end Platen Roller Turn the power off Rotate the platen roller and After every roll of media clean it thoroughly with solvent and a cotton swab Peel Off Roller Rotate the peel off roller and clean it thoroughly After every roll of media with solvent and a cotton swab It is recommended that a solvent containing isopropyl alcohol be used Isopropyl alcohol is a flammable solvent always take the proper precautions when using this substance Proper cleaning is critical To maintain peak performance of the printer Datamax O Neil offers a complete line of cleaning products including pens cards films and swabs Visit our website at http www datamax oneil com to learn more Certified Datamax O Neil The worry free choice for optimal printer performance Chapter 5 Maintenance and Adjustments 47 5 2 Cleaning the Printhead If print quality declines symptoms include non compliant bar codes print dropouts and streaks see sample label below the typical cause is debris build up on the printhead Furthermore when the build up is not removed it may lead to element failure greatly reducing the service life of the printhead Faulty Print Quality Label ee Hhbl MLE Abia EE PKT Streaks indicate a dirty or faulty printhead sune E To clean the printhead 1 Turn Off and unplug the printer 2 Open the cove
38. abel in process when a fault occurs where LEVEL Selects the user action and the reprint status upon declaration of a fault where NO REPRINT Printing stops and a fault message is displayed Following correction of the problem the FEED Key must be pressed to clear the fault but the label in process is not reprinted STANDARD Printing stops and a fault message is displayed Following correction of the problem the FEED Key must be pressed to clear the fault then the label in process is reprinted Default Setting VOID AND Depending upon the RETRY COUNT see below one of the following occurs RETRY If the count has not been exceeded VOID is printed see VOID DISTANCE on the failed label and reprinting automatically occurs If the count has been exceeded printing stops and a fault message is displayed Following correction of the problem the FEED Key must be pressed to clear the fault before the label in process is reprinted or If the CANCEL Key is pressed reprinting is optional to reprint press NO or to cancel the reprint press YES and press YES again to cancel the batch 1 With no Linear Scanner attached the printer will perform in the STANDARD setting except that VOID will be printed on the faulted label Vv 2 VOID will not be printed if insufficient text space exists see VOID DISTANCE below or if the fault occurred after printing 3 The text can be customized see the Class Series 2 Programm
39. act your customer support or Sales representative for advice on which media and software may best be suited for your application Serial USB or Parallel cable Ethernet cable for optional LAN connectivity Applicable Media It is a good idea to save all packaging materials for future use Chapter 1 Getting Started Chapter 1 Getting Started 2 2 Printer Setup 2 1 Printer Connections Power Connection Vv Before connecting the AC Power Cord or interface cables to the printer ensure the Power On Off Switch is in the Off position Place the printer on a firm level surface Ensure that the Power Switch on the Printer is in the Off position Connect the AC Power Cord to the receptacle on the back of the Printer and then plug the AC Power Cord into a properly grounded outlet The power supply automatically detects and then adjusts to the applied line voltage see Appendix A for the acceptable voltage ranges Chapter 2 Printer Setup 3 Interface Connection The printer can be connected to the host via the parallel USB serial or optional network interface The printer will automatically connect to the first port that delivers valid data Once established the printer s power must be cycled Off and On to change an interface connection A couple of Optional Ethernet Print Servers wired and wireless are available For information on using these interfaces refer to the instructi
40. amp Feed Prints the Test Label Print o Feed amp Cancel Produces Database Configuration and Test Label Print Ethernet Label Pause Feed amp Cancel Prints the printers Ethernet configuration Quick Calibration Press and Hold Feed Performs a Quick Calibration see Section 3 5 Empty Calibration Me re pole Performs a Empty Calibration see Section 3 5 Delayed Power up Functions Turn on the printer when the three lights turn on press and hold the button sequence Continue to hold the button s until the three lights turn off Reset Ethernet een pace ea Resets the Ethernet settings to default values Enters Hex Dump Mode see Section 6 3 Level 1 Reset EE Resets the printer to a saved configuration file see Section 5 8 Resets the printer to the default factory settings see Section 5 8 Level 2 Reset Pause Feed amp Cancel Chapter 3 Printer Operation 14 3 2 Front Panel pisptay Equipped Printer The Control Panel is an event driven interface composed of a graphic display and keyboard In addition to providing current printer information the mode dependent panel allows the items in the Main Display Area and the keyboard functions to change as operational events require Ready Receiving Data Stop Paused Fault Error C READY STOP GeERROR Time and Date Printer Status Line Soft Key Labels Main Display Area Soft Keys Du TEST Menu Navigation and Control Buttons Icons amp Indicators Th
41. as follows DISPLAYED ITEM ITEM DESCRIPTION HEAT Controls the burn time 0 30 of the printhead and is equivalent to the Heat setting in many software labeling programs where Is the default setting PRINT SPEED Controls the rate of label movement during printing where On M 4210 models equipped with a Media Hanger in place of a Media Hub high print speeds may result in printing degradation It is recommended to set the print speed at 8ips or less FEED SPEED Controls the rate of label movement between printing areas where r REVERSE SPEED Controls the rate of label movement 2 0 5 0 inches per second during backup positioning where 4 0 in sec Is the default setting SLEW SPEED Controls the rate of label movement 2 0 16 0 inches per second between printing areas when using the GPIO function where Shifts the HORIZONTAL left justified start of print position to the right 0 99 99 inches without shifting the LABEL WIDTH termination point to the right where 00 00 in Is the default setting Chapter 4 Menu System 28 PRESENT DISTANCE Sets the label stop position 0 4 00 inches past the start of print position upon output When subsequent label formats are received the printer will automatically back up the label to position it at the start of print position where Is the default setting Auto Mode In Auto Mode the printer automatically configures this distance according to the
42. ata word length Must match the host setting Possible Values 8 T 2 SENSOR TYPE Selects the sensor type used to detect the media s Top Of Form TOF mark Possible Values EDGE gap notch TOF marks REFL Reflective black marks CONT Continuous no TOF marks 5 UNITS OF MEASURE Sets the printer to interpret measurements as metric or imperial values Possible Values Imperial Metric 8 PRESENT ADJ UST Specifies an additional amount to feed the label after printing Possible Values Range 0 255 nominal 128 0 close to edge 255 farthest from edge 11 CONTROL CODES Allows code selection listed in Programmer s manual Possible Values STD Standard Codes ALT Alternate Codes 3 PRESENT SENSOR Enables Disables the optional Present Sensor feature Possible Values 6 ROW ADJ UST Shifts the vertical start of print position in xxx dots Possible Values Range 0 255 nominal 128 0 close to edge 255 farthest from edge 9 BAUD RATE Sets the serial port baud rate Must match the host setting Possible Values 600 to 38 4k default 9600 BPS 12 LABEL LENGTH Sets the page label size when the SENSOR TYPE is set to continuous media Possible Values Range 0 9999 default 100 Units O1 inch Appendix C Paper Menu Setup 13 LABEL WI DTH Sets the label width Possible Values Range 75 426
43. ation Utility ccc cece cece eee eeeeee eee eeeeeneeees 18 3 5 Media Calibration cccccccccseeee eee eeeeeeeeeeeeeeeaeeeeeeseaaeenegs 19 3 6 User Defined Label Display Equipped Models 5 22 4 Menu System 4 1 Menu System Display Equipped Models seeeeeeeeeees 23 4 2 The User Menu anuununnannannnnannarnevennnrnereennrnernennvnerennnnnene 24 43 The Advanced MENU ececuscancesencacensensessaerscseteasnruecietensarsaenas 24 AG TETEN sene 25 4 5 MENU DENS ccscnescccceecossenes seqvasieseseceiseserssesseneeenenornctanans 25 5 Maintenance and Adjustments 5 1 Cleaning Intervals aaannnannnavnnnnnnnnnvnnnnnnnnsennrnnnnssennrnnssnser 47 5 2 Cleaning the Printheadi aaunnnnnnnnnvnnnnnnnnssnnnrnnnnssnnnrnnsnner 48 5 3 Media Width Adjustment aaunnnannnavnnrrnnnnsrnnrrnnnnernrrnnnnsennnn 49 5 4 Printhead Burn Line Adjustment cc cececee eee e tees eeeeeeeeees 50 5 5 Printhead Pressure Adjustment ccc cece eee ee eee eeeeeeeneeees 51 5 6 Printhead Replacement cccceceeseeeeeeeeeeeseeeeeeeeenaeenees 52 Bir Darkness AG USIMEN Eis ctencaniatcrcmexemenssenrecetmeraiaeiases 53 5 89 Resetting the PEINUCIwisstewecieriewrnmcnuenerdsceieniuenteanns 54 5 9 Downloading Firmware and Fonts cccccceseeeeeeeeeeeeeeeeees 55 5 10 File Handling Messages Display Equipped Models 56 6 Troubleshooting 6 1 Problem Re SOIUTION c
44. before all data is received the data will be ignored Processes commands normally Default Setting Ignores ESC sequences are during processing since some systems send a banner to the printer Bitmapped font downloads are disabled in this mode Determines the way the DPL Heat command is handled where Processes commands normally Default Setting Ignores DPL Heat commands instead the heat value is controlled via the menu setting Determines the way DPL Print Feed Slew and Reverse commands are handled where Processes commands normally Default Setting Ignores DPL speed commands instead the speeds are controlled via the menu setting Determines the way in which DPL Gap Continuous and Reflective commands are handled where Processes commands normally Default Setting Ignores DPL TOF commands instead TOF is controlled via the menu setting Determines the way in which DPL Single and Double Symbol Set commands are handled where Processes commands normally Default Setting Ignores DPL Symbol Set commands instead the Symbol Set selection is controlled via the menu setting Determines the way in which DPL SOH STX CR ESC and codes are handled where Processes commands normally Default Setting Ignores DPL Control Codes instead the control code functions are established via the menu setting STX V SW Determines the way in which the DPL lt STX gt V command is handled where SETTINGS ENABLE
45. bel v Width in Media Settings according to the width of your labels 3 Menu settings that require a reset to become effective will be indicated with a section symbol 8 while bulleted e items denote host changes not yet saved CONFIGURATION Displays the hardware and software levels of the printer where LEVEL Vv This information is also provided on the Configuration Label PRINTER KEY Identifies the unique key number of the printer in the form vvvv cwxx yyyyyy zzz where Represents the printer model number Represents the hardware software feature level where Represents the printer class Represents hardware feature level of the main board Represents the software feature level 10 standard DPL and 20 Internal CG Times Font Features are accepted up to this value but increases beyond the range will require an authorization code YYYYYY Is the manufacturing date code ZZZ Is a unique time stamp VERSION PRINTER CODE Unlocks additional optional features within the printer An authorization code is FEATURE required Chapter 4 Menu System 36 SET FACTORY Returns the printer settings to the factory programmed values except CUSTOM DEFAULTS ADJUSTMENTS and calibrations or if selected to the Factory Setting File where selecting YES at the prompt causes the configuration to be restored FORMAT Defines the manner in which overlapping text and graphics appear when printed ATTRIBUTES where TRA
46. ble For very short labels errors aS small as 0 01 can result in noticeable print variations on the labels between the media sensor and the printhead The measured value must be sent to the printer via the host computer or entered using the Printer Setup Mode Length Then in Normal Mode press and hold the lt B FEED button about 4 seconds The printer will align the label to the top of form position If media with a different label length is subsequently loaded the ALIGN LENGTH must Vv be recalculated and re entered Appendix C Paper Menu Setup 82 Label Alignment AUTO In this mode the printer automatically calculates the ALIGN LENGTH thus eliminating the need to physically measure the label This mode is usually preferred in applications that require frequent media changes to labels of different lengths To perform an Auto Alignment in Normal Mode press and hold the lt FEED button about 4 seconds The printer will feed labels to calculate the label length Following the calculation the printer will save the measurement and align to the top of form position Auto Alignment can result in wasted labels during the measurement process the longer the label length the greater the waste Auto Alignment with the Present Sensor enabled If the printer is equipped with the Present Sensor option and that feature is enabled while the label length is calculated the printer will pause and illuminate the STOP
47. calibration for test and exit Media Sensor Calibration One of the following lights will flash five times to denote the result of the manual calibration attempt STOP Light Successful calibration Proceed to Step 6 Q ERROR Light Unsuccessful calibration Retry the procedure beginning at Step 1 6 Use the lt 8 FEED button feeds a label and the 8 CANCEL button prints a test label to test the current calibration If you wish to discard the changes and revert back to the previous calibration simply turn off the printer vi before Step 7 7 Now save the changes and resume by pressing the PAUSE CANCEL buttons simultaneously and briefly Wait until the STOP light goes off Appendix C Paper Menu Setup 88 D Changing the Language D 1 Changing the Menu Language Different languages and or Datamax O Neil provided translations can be downloaded to replace the standard English menu of the printer by changing the spreadsheet that defines the system dictionary To change the language you will add a new language column or modify the existing column in the spreadsheet click on the Generate DPL file s radio button and then send that file s to the printer Software requirements for modifying the menu language are as follows e Microsoft Excel must be purchased by user Img2dl exe provided at ftp ftp datamax oneil com Anonymous Firmware EFIGS is a program used during the process to create th
48. cccee cece cee e eee e sees eeeeeeneetteeeeetsngenes 59 6 2 Fault and Warning Messages Display Equipped Models 63 Oa MP MEG 68 Appendix A Specifications Appendix B GPIO Port Appendix C Paper Menu Setup Non Display Models Appendix D Changing the Language EERE 1 Getting Started 1 1 Introduction Congratulations on your M Class Mark II printer purchase The M Class Mark II printer family hereafter referred to as the printer blends the rugged durability of die cast construction with state of the art electronics and user friendly features to redefine the standard in industrial thermal printers This manual provides all the information necessary to operate the printer To print labels or tags simply refer to the instructions included with the software you have chosen to create the labels A Windows printer driver can be found on our website http www datamax oneil com or on the included CD ROM for printing from common applications If you wish to write a custom program a copy of the Class Series 2 Programmer s Manual can also be found on the CD ROM 1 2 Unpacking After removing the printer from the packaging material check the contents The following items should be included Printer Power Cord CD ROM and Documentation Any special or additionally purchased items Additional Requirements The following items are necessary for generating labels from your printer Cont
49. chanism and sets the label stop location if not detected the operation will be ignored ENABLED Enables the Present Sensor or Peel and Present mechanism and sets the label stop location if not detected a fault will be generated DISABLED Disables the option RETRACT DELAY Programs a time delay for the retraction of the next label in the print process where 1 lt 255x10m5 Is the range times 10 milliseconds and 070 Seventy times ten is the default setting CUTTER MODE Sets the detection method and response of the printer AUTO Is the default setting where the presence of the cutter option is automatically sensed If detected the cutter is enabled otherwise it will be ignored ENABLED DISABLED Disables the cutter CUT BEHIND Allows a queue of small labels to accumulate before cutting is performed to increase throughput AUTO 1 This mode can be used without a cutter to allow the presentation of an extra label with retraction upon the next job or feed operation lV 2 After a fault or unknown label position the leading edge will be cut to ensure no extra material exists at the beginning of the first label otherwise the cutter will only cut when necessary 0 2 Zero one or two are the number of labels to queue before cutting and Is the default setting Controls the programming and verification of RFID tags where lt U m RFID Vv If not installed or detected this
50. clear or translucent media this setting should be longer than the actual label size LABEL WIDTH Sets the maximum printable width Objects extending beyond this setting will NOT print where OPTIONS ribbon supply begins to diminish Sets the ribbon supply threshold diameter 1 00 2 00 inches that will trigger a DIAMETER Low Ribbon Warning prompt where PAUSE ON RIBBON Allows the printer to enter a paused condition when Ribbon Low Diameter is met LOW where be pressed to proceed with the print job DISABLE No action is required by the operator printing can continue until a Ribbon Fault is declared Default Setting Chapter 4 Menu System 26 SENSOR Selects the media sensor calibration method where daupranon Cs e mesta sensor calpration metoc Mee PERFORM Sets the values via internal printer calculations as described in the STANDARD CALI BRATION CALI BRATION procedure ADVANCED ENTRY Sets the values via manual entry typically for hard to calibrate label stocks as ADVANCED ENTRY Gescribed in the ADVANCED ENTRY CALIBRATION where nnn PAPER SENSOR Establishes the threshold for the paper value 0 255 where 170 is the default LEVEL setting REFL PAPER Establishes the threshold for the reflective value 0 255 where 170 is the LEVEL default setting GAP SENSOR Establishes the threshold for the gap value 0 255 where 040 is the default MARK SENSOR Establishes the threshold for the mark value 0 2
51. connect to the printer and get the current printer settings 5 At this point you may browse the tabs and make any changes necessary to the printer configuration Once complete send the new settings to the printer using the Configure Printer toolbar button The example below illustrates changing the Media Type Ee setting to Thermal Transfer anes 10 Meda Setings User Fenctons Host Connecson Synem Sannas Sensor Cakbraton Pent Conmot Communicatans Frater ovora Memory Modules ie 6 Select the Media Settings tab in the erat Media Type drop down box select Con Fm Lom fo reg Thermal Transfer Lanai Wem fy ed 7 Send the settings to the printer using the Configure Printer toolbar button The printer is now configured to Thermal Transfer You may close the DMXConfig utility and begin printing using ribbon Chapter 3 Printer Operation 18 3 5 Media Calibration 3 5 1 Quick Calibration Quick Calibration should be performed as part of the media loading routine to fine tune the sensing parameters 1 This calibration is not necessary when using continuous stock 2 Media containing large gaps may require a change in the PAPER EMPTY DISTANCE before proceeding Calibrate the printer as follows 1 Ensure that the printer is ON and in an idle state i e not off line with media loaded the media sensor adjusted and the sensor type selected 2 Press and hol
52. d MAX xx designated characters for this MID Repeat Steps A H using the filename misc xIs to translate printer option items This will output small20 Is Microsoft Excel EJ smalllz has been created Appendix D Changing the Language 91 D 2 Advanced File Handling Information e The standard printer leaves the factory with EFIGS loaded into Module Y At this point Module Y is LOCKED and will only accept additional language downloads e After downloading a language update Module Y is left UNLOCKED until the printer is reset or power is cycled In this state Module Y will accept font image and label format downloads The module will also honor the Clear Module request Therefore following an update it is recommended that a reset be performed to lock the module otherwise a software package may Clear All Modules thus destroying the new menu language s e Module Y can be UNLOCKED by sending this DPL string lt STX gt KpYO e To restore the factory generated EFIGS image download the file 832296 01A to the printer This file is located on the Datamax O Neil FTP site The letter at the end of the file name e g A specifies the revision The latest revision will be available on the FTP site e Downloading the same language twice will automatically delete the first occurrence but will not free the memory space e Deletion of the selected language will reset the printer to English The total number of languages
53. d hold the lt a FEED button for 7 flashes of the O ERROR light and then release or for the TOF GAIN item hold lt 8 FEED for 12 flashes etc Menu Item Values Menu Numbers Items DIRECT MEDIA TYPE SENSOR TYPE PRESENT SENSOR CUTTER EQUIPPED SOP ADJUST 0 005 in PRESENT ADJUST 0 005 in BAUD RATE bps DATA BITS CONTROL CODES CONT FORM LENGTH 0 01 in OOS MAXVOLT 0 1 Volts TOF GAIN TOF DELTA 0 1 Volts TOF LOW 0 1 Volts LABEL WIDTH 0 01 in SCALABLE FONT 4KB INTERNAL MODULE 4KB LABEL ALIGNMENT ALIGNMENT LENGTH 0 01 in OPTION CONTROL INPUT MODE DPL EMULATION HEAT EXACT TIME GPIO NO REPRINT _ Se Se OSS Soe Nou ou Wl i i i oF Oh Appendix C Paper Menu Setup 76 Menu Items and Values The table below details the Printer Setup Menu List items with a brief description of the item s function and the possible values A denotes the default setting 1 MEDIA TYPE Sets printing for direct thermal no ribbon or thermal transfer ribbon media Possible Values DIRECT THERMAL THERMAL TRANSFER 4 CUTTER Enables Disables the optional Media Cutter feature Possible Values 7 COLUMN ADJ UST Shifts the horizontal start of print position in xxx dots Possible Values Range 0 255 nominal 128 0 close to edge 255 farthest from edge 10 DATA BITS Sets the serial d
54. d the FEED Key until one label has been output then release the key and wait for the printer to process the data There are two possible outcomes Non Display Printers Upon completion one of the following lights will flash five times to denote the result of the auto calibration attempt STOP Light Successful calibration ERROR Light Unsuccessful calibration try again If the calibration continues to fail proceed to Section 3 5 3 Display Equipped Printers CALIBRATION COMPLETE will be displayed and the media will be advanced to the next top of form if calibration was successful or CANNOT CALIBRATE will be displayed if calibration was not successful In this case check the hints listed below to help resolve the problem Calibration Hints WARNING LOW BACKING display equipped printers is a normal message when calibrating die cut media mounted on a highly translucent liner or notched tag stocks If the initial attempt fails press and hold the FEED Key until two successive label TOFs have been output If however CANNOT CALIBRATE is displayed again perform the Standard Calibration routine see Section 3 5 3 3 5 2 Empty Calibration Empty Calibration calibrates the printer s media sensor to detect an Out of Stock condition Calibrate the printer as follows 1 Ensure that the printer is ON and in an idle state i e not off line with media removed 2 Press and hold the Pause amp Feed Key for a
55. default 426 Units 01 inch 16 PRESENT DISTANCE Sets label stopping and in certain cases the starting location for different printer configurations Possible Values AUTO Automatically sets the stop location Installed options will be auto sensed and the appropriate stop position will automatically be set Host commands are ignored Sets stop position according to options installed If no options are installed the printer sets stop location to the next label s start of print Host commands will override 19 INPUT MODE Selects between the standard or template interpretation of incoming data Possible Values 14 SCALABLE FONT Sets the number of memory blocks to allocate for scalable fonts Possible Values Range 0 128 default 64 Units 4K Bytes 17 LABEL ALIGNMENT Sets the label alignment method Possible Values YES user manually determines ALIGN LENGTH AUTO printer determines ALIGN LENGTH NO no Label Alignment used DPL printer constructs the label using the standard DPL commands printer constructs the label using a preloaded template form LINE STANDARD Possible Values 15 INTERNAL MODULE Sets the number of memory blocks to allocate for the internal RAM module Possible Values Range 0 128 default 128 Units 4K Bytes 18 ALIGNMENT LENGTH Leading edge distance of two successive labels
56. e DPL file and e Common xls also provided at the web site above is the Menu Dictionary v Place Img2dl exe and Common xls in the same directory Create a Menu Language by following these steps A Invoke Excel and open the Common xls file After the file opens the following screen appears Microsoft Excel The workbook you are opening contains macros Some macros may contain viruses that could be harmful to your computer IF you are sure this workbook is From trusted source click Enable Macros IF you are not sure and want to prevent any macros From running click Disable Macros Tell Me More I Always ask before opening workbooks with macros Enable Macros Do Not Open Appendix D Changing the Language 89 B Click the Enable Macro box The following screen appears 8 File Edit View Insert Format Tools Data Window Help 8 x JOSHI S6RY HAAS 9 0 BSS cA OORB om 2 u B z u a S S BAER OD A small ES Ges ees KC EE EE SE ES 1 Generate Source Files Generate DPL File s 2 NID COMMENTS max MESSAGE ID ENGLISH FRANCAIS ITALIANO 3 0000 System Messages 20 MID READY READY PR T PRONTO 4 0001 20 MID PRINTING PRINTING 5 0002 20 MID PAUSED PAUSED PAUSE IN PAUSA 6 0003 1Aa 20 MID_CANCEL_PRINT_JOB CANCEL PRINT JOB 7 0004 20 MID CLEARING FAULTS CLEARING FAULTS CANCELLA ERRORI 6 0005 10 MID_OF OF DE DI 9 0006 20 MID DOTCHECK IN PROGRESS DOTCHECK IN PROGRESS 10
57. e effective and saved after selecting YES at the Save Changes prompt v 2 Labeling software may in some cases override the printer menu settings see Advanced Menu Communications Host Settings to avoid potential conflicts 3 To return to the User Menu re select it or restore the factory defaults Chapter 4 Menu System 24 4 4 The Test Menu The Test Menu contains test and informational label selections Print Quality Label Ribbon Test Label Test Label Validation Label Print Configuration Print Last Label User Defined Label Internally generated these labels are printed at pre selected media type speed and heat settings Changes to these print settings can be made via the Menu System or through host commands When printing use full width media to capture the entire format otherwise adjust the printer and set the Label Width vi 1 Press the CANCEL KEY to stop printing 2 A printing delay can be set see Print Test Rate in Diagnostics 4 5 Menu Details Media Settings The Media Settings menu contains label and ribbon sensing and sizing functions as well as printhead cleaning selections Media Type Sensor Type Label Length Maximum Label Length Paper Empty Distance Label Width Ribbon Low Options Sensor Calibration Printhead Cleaning v Items denoted with an asterisk are only accessible through the Advanced Menu The menu selections are defined on the following pages
58. e fuse may be blown call for service Chapter 6 Troubleshooting 60 If experiencing this problem Try this solution Examine the used ribbon for an image If there is an image on the used ribbon e Verify that the ribbon was properly loaded per Section 2 4 e If properly loaded the wrong coating configuration was used To verify the inked side press the adhesive backing of a label against the ribbon surface Ink will only lift from the coated side of the ribbon Clean the printhead see Section 5 2 then replace the ribbon with the correct type for the printer Section 2 4 Nothing iS printing labels advance If there is no image on the used ribbon normally but no image is printed e Print any Internal Test Label non display printers see Section 3 1 2 display equipped printers see Section 4 4 If an image printed then check the protocol and port settings for both the printer and host These must match e The heat setting may be too low Make an adjustment in the software program or through the Front Panel e The media ribbon combination may be incorrect Contact a Media Representative e The printhead or printhead cable s may be loose power Off the printer then reconnect e Ensure that the printer is at READY e Observe the Front Panel if the READY light does not flash Nothing happens when trying to print as you send the format check the protocol and port using a software program settings betwee
59. e icons are graphics that appear in the Printer Status Line area of the display Three LED indicators are located above the display Both provide real time operational information as defined below item oerni WLAN is enabled and the printer s NOT associated with a WLAN Access Point Printer WLAN is associated with an WLAN Access Point WLAN is in ADHOC mode RE peee LINE mode selected fe PL Z PL Z mode selected selected Enhanced Display Mode Applies a zoom feature for easier viewing From the Ready screen press and hold the down button to toggle on and off The printer is receiving data E The printer is stopped or paused A Fault condition has been detected For a listing of possible messages see Section 6 2 Chapter 3 Printer Operation 15 3 3 Windows Driver The Windows driver Is located on the Accessories CD Rom included with your printer For the latest version please visit our web site at www datamax oneil com Installing the Windows Driver Place the Accessories CD Rom included with your printer into your computers CD Rom drive Seagull Driver Wizard Welcome to the Seagull Driver Once the CD Rom starts select Install Windows Wizard Driver from the main menu and follow the This wizard helps you install and remove printer drivers instructions on the screen to install What would you like to do C Upgrade printer drivers Remove printer drivers coe Seagull Dri
60. eadings see example below for LIMITS printers equipped with the thermal transfer option where RIBBON ADC LOW 111 RIBBON ADC HIGH 249 iPH REPORT Displays the IntelliSEAQ printhead report data where VIEW isplays the data PRINT Prints a reference label iPH REPORT TUE 12 44PM 23MAY2006 4212 HE25 060224 090 PRINTHEAD SERIAL 5x 00289 PRINTHEAD MODEL 163 PRINTER SERIAL 60430014 PRINTHEAD INCHES 11175 INSTALLATION DATE INITIAL 02 02 2006 INSTALLATION DATE LAST 28 02 2006 PRINTHEAD CLEANING CLEAN PROCEDURES 0 CLEAN COUNTER RESET 0 NUMBER OF INCHES INITIAL 0 ICON Displays the various printer icon assignments listed by group DESCRIPTIONS System Icons Network Icons Input Type Icons Option Icons MCL Options The MCL Options menu contains MCL starting options MCL at Power UP Start MCL The menu selections are defined as follows DISPLAYED ITEM ITEM DESCRIPTION MCL AT POWER UP Determines if MCL should be started at printer power up ENABLE Starts MCL at power up of printer DISABLE Does not start MCL START MCL Immediately starts MCL Chapter 4 Menu System 46 Maintenance and Adjustments S 5 1 Cleaning Intervals This section details the cleaning adjusting and troubleshooting tips for the printer The following table outlines the recommended maintenance schedule for the various printer parts Printhead Turn off the printer before cleaning the After every roll of medi
61. ease it The following printout should be produced 3 Press the amp PAUSE button one time to increment to the 19200 bps value The following printout should be produced BAUD RATE bps BAUD RATE bps 4 Atthis point you will accept the current values for test and exit the Printer Setup Procedure by simultaneously and briefly pressing the amp PAUSE CANCEL buttons Wait until the STOP light goes off If you wish to discard your changes and revert back to the previous values simply turn off v power to the printer before Step 5 5 Now you can save your changes and resume Normal Mode by simultaneously and briefly pressing the QB PAUSE Wi CANCEL buttons Wait until the STOP light goes off Appendix C Paper Menu Setup 80 6 To confirm that your changes have been made press the lt 8 FEED CANCEL buttons simultaneously this will print the Database Configuration Label The label should show the new Baud Rate value of 19200 Label 1 Label 2 WED NOUEMBER 10 2003 21 41 31 323 CONF IGURATION VER M4206 05 08 11 07 03 SERIAL PORT SELECTED BOOT 83 2383 05E COUNTER INFORMATION 19 2 8BITS CODE 83 2385 05H ABSOLUTE VALUES 7 16 2003 EDGE FPGA 83 2384 05B LENGTH 773 INCHES MEDIA TYPE TRANSFER FONT 83 2460 01C TIME gt 20 HOURS CONT FORM LENGTH UMOD 83 2472 01A RESETTABLE VALUES 7 16 2003 PRESENT ADJUST 128 256K FLASH MODULE B LENGTH 969 INCHES SOP ADJUST 128 SYSTEM FLASH SIZE 2 MBYTES TIME gt 56 H
62. efined and previous label printing functions 1 Entering the Menu System takes the printer OFF LINE and stops the processing of new data 2 Prompts may appear before menu access is granted and before changes are enacted see Security for details Vv 3 Display contrast is adjustable press and hold the MENU BUTTON to cycle through the contrast range this may take several seconds then release the button when the desired appearance has been achieved 4 The Menu System described below details functions available when the printer firmware is at Application Version 12 071 or greater Print a Configuration Label to identify your printer s current version of firmware To upgrade the firmware visit our website http www datamax oneil com The multi purpose Menu Test and Navigation Buttons allow Menu System entry negotiation and parameter selection functions C READY STOP ERROR Menu Window Area Soft Key Labels Soft Keys UP BUTTON Accesses the System Window or ascends through MENU BUTTON branches levels items and increments settings in the Menu System Enters the Menu System returns to the previous menu level DOWN BUTTON Descends through branches levels items and decrements settings TEST BUTTON Enters the Quick Test Menu or if already in the Menu System advances to next level or item and moves cursor position To print a label from the Test Menu press the TEST BUTTON and To
63. en This will also need to match the size of the label you are using Chapter 3 Printer Operation 17 3 4 Printer Configuration Utility DMXConfig DMXConfig located on the Accessories CD ROM is a Windows based configuration utility that allows you to make changes to the existing printer setup via a direct connection to the host computers serial and parallel connection DMXConfig Features Allows Real Time Control Query of Printer Configuration Define and Save Optimal Configurations for Applications Saved Configurations can be Shared with other Printers and Sent via Email Download Files Formats and Fonts Query Memory Modules Be sure to use the DMXConfig utility located on the Accessories CD Rom that is included with your printer Older versions might not operate correctly with some printers For the latest version please visit our web site at www datamax oneil com Once you have installed the DMXConfig utility Tf vasene braker E se 1 Connect the host to the printer with E S Maexama Meda Dani Lhe Functor Han Consecton Taytam Saten Searg Cabinas Pret Contra Cammuntabann Prater Gorons amory Wadati a serial or parallel cable psta ba ud e md oe cece pie seig i and oes daa P pre pots LETT LETT rd pk en me ina on iandae phase ned pen 2 Turn on the printer 3 Launch the DMXConfig utility 4 Query the printer by using the Query Printer toolbar button top left This will
64. endix D Changing the Language 93
65. er s Manual for details VOID RETRY VOID is printed on a faulted label with reprint attempts occurring automatically amp CONT until the RETRY COUNT has been exceeded and then that label will be skipped discarded and printing will continue to the next label in queue Vv Linear Scanner or RFID required VOID DISTANCE Sets the distance to backup and then print VOID on a faulted label where 0 10 2 00 Is the distance measured from the trailing edge of the label which indirectly in establishes the font size of the text The default setting is 0 5 inches 0 50 RETRY COUNT Sets the number of reprint attempts where 0 3 Is the last label in the count to be voided before the printer will stop and display a 1 fault message The default setting is one Vv Retry counts greater than 1 are only valid for printers equipped with the Linear Scanner or RFID option BACKFEED ON Determines the printer s action after a fault is cleared where CLEAR ENABLED Backup label positioning will occur after the fault is cleared DISABLED No backup label positioning will occur after fault clearing the printer will assume that the current position is correct This is the default setting Vv If reloading media the label must be placed its presented position SCL FONT BOLD Sets a scalable font boldfacing amount where FACTOR 08 1 36 Is the setting based on an incrementing scale where eight 08 is nominal Chapt
66. er 4 Menu System 40 Communications The Communications menu contains interface and host control functions Serial Port A Parallel Port A NIC Adapter Ethernet Host Settings The menu selections are defined as follows DISPLAYED ITEM ITEM DESCRIPTION SERIAL PORT A Controls the RS 232 communications settings for Serial Port A where BAUD RATE Sets the serial communication rate where 115000 BPS 9600 BPS is the Default Setting TODD Oddpartyisuse O OOS S SSS S 7 8 A seven or eight bit word is selectable and 8 is the Default Setting STOP BITS Sets the number of stop bits where 1 2 One stop or two stop bits are selectable and 1 is the Default Setting PARALLEL PORT A Controls the communication setting for the parallel port where PORT Determines if data is returned from the printer where DIRECTION UNI No data is returned communication is one way DIRECTIONAL BI Data is returned in compliance with IEEE 1284 back channel operation Default DIRECTIONAL Setting v An IEEE 1284 bidirectional cable is required NIC ADAPTER Controls the communications settings for the network interface where If a wireless card is installed this port is automatically disabled v to enable the wired LAN connection disable the Wireless Ethernet MODE setting see below QUICK SETUP Controls the communications settings for the network interface where WIRED DHCP Configures
67. es not clear call for service Press any key to continue Ensure that media was inserted in the media sensor during the appropriate calibration step also ensure that the sensor is free of debris Retry the calibration If the problem persists try the Advanced Entry Calibration see Section 3 5 Consistently high sensor readings were detected The printer can not detect media Two possible causes 1 The printer was powered off or reset during a ribbon out of stock or TOF fault or 2 the printer was unable to complete the Media Calibration The printer has detected a problem within the print logic The system has detected a RAM failure Chapter 6 Troubleshooting Printer Fault Messages continued Displayed Message Possible Solution s Press any key to continue Ensure that media was removed from the media sensor during the appropriate calibration steps also ensure that no labels are stuck in the media sensor Retry the calibration If the problem persists call for service Try the following Load media Ensure that the labels are passing through the Media Sensor Readjust the Media Sensor over the TOF mark see Section 2 3 If using media with large gaps adjust the Paper Empty Distance Calibrate the printer see Section 3 5 Depending upon the cause 1 Press the FEED Key in an attempt to identify and then clear the related fault condition or 2 if necessary calibrate the p
68. greater than the printhead width are adjusted back to the printable area then printed Bar codes in rotation 3 upside down right to left default sizing When row position in rotation 3 is less than bar code height bar codes falling off the label s leading edge are pushed back onto the label lt STX gt L command When no printable fields reside in the format it results in no label movement Chapter 4 Menu System 38 COLUMN Allows the column dots per inch to be adjusted 153 203 dots so that numbers EMULATION smaller than the printhead resolution reduce the printed output from right to left where XXX Dots T ROW EMULATION Allows the row dots per inch to be adjusted 103 303 so that numbers smaller than the printhead resolution enlarge the height of the printed output and numbers larger reduce it where XXX Dots SOP EMULATION Allows label positioning commands to function with backward compatibility when printing label formats designed for legacy models where DISABLED Produces the natural start of print position Default Setting 110 PRODPLUS Emulates the Prodigy Plus start of print position 220 ALLEGRO Emulates the Allegro start of print position 250 PRODIGY Emulates the Prodigy start of print position When changing these values the printer will automatically feed two labels to establish the new print position GPIO is enabled where curling Default Setting or SOP to allow faste
69. h a Media Hanger raise the Media Hanger Guide The Media Hanger Guide should be pushed inward so that it is just touching the Roll Media 4 Route the Media through the printer as shown Raise the Media Guide The Media Guide should be pushed inward so that it is just touching the edge of the Media Chapter 2 Printer Setup 6 O Roll Media OOo o Media Hanger Guide Media Sensor gt O Media Guide gt 5 Close the Printhead Assembly and press down until it locks into place 6 Close the cover and press the 3 FEED button several times to position the media and ensure proper tracking 9 Printhead Assembly gt If the printer does not correctly sense the top of each label it may be necessary to calibrate the printer see Section 3 5 Media Calibration v The printer is factory set to use 4 inch media and ribbon if thermal transfer equipped When using a different width of media ribbon refer to Section 5 3 v On M 4210 models equipped with a Media Hanger in place of a Media Hub high print speeds may result in printing degradation It is recommended to set the print speed at 8ips or less Chapter 2 Printer Setup 7 2 3 Media Sensor Adjustment The Media Sensor needs to be positioned so that the printer can detect the presence of media and the top of form except for continuous stock where the TOF is set through the front panel To adjust 1 With media loaded as described in Section 2 2 grasp the
70. head if the print quality defective printhead elements becomes unacceptable The printer measured only a Transparent backing or notched media Small difference between the typically gives this indication In this empty and gap sensor case there may be a slight delay in the readings Out of Stock indication after the media Supply is emptied no action is required Power has been removed and The printer power switch was turned Shutdown is in progress Off the line fuse has blown or AC line voltage has been lost The host has pending To save changes send a host reset configuration changes that will command in DPL or to discard not take effect until a host changes reset command is issued The printer has detected a low Possible low or fluctuating line voltage operating voltage level Try moving the printer to another outlet When more than 50 black is being printed try reducing the Heat Value or the size of the black image If the condition persists call for service The printer was unable to save Possible faulty Main PCB If the settings in permanent memory condition persists call for service This message does not effect the The printer was unable to find operation of the printer and can be DHCP server cleared from the display by pressing the lt 8 FEED button To stop this from reoccurring be sure the menu item IP DISCOVERY is set to DISABLED see Section 4 5 A high prin
71. ibbon types v are available with the ink coating layer wound in or out Ensure the inked side of the ribbon faces the media and NOT the printhead Chapter 2 Printer Setup 9 Ribbon Routing Diagrams 77 A GO gt A XS R i he S CSO Coating Side Out Ribbon Routino Chapter 2 Printer Setup 10 3 Route the ribbon under the Ribbon Idler and then out the front of the printer approximately 12 inches Chapter 2 Printer Setup 11 5 Route the ribbon up and then around to the Ribbon Take Up Hub winding it several times ina clockwise direction to secure it in place Ribbon Take up Hub gt 6 Close the cover and press the Feed button several times to position the ribbon and ensure proper tracking Chapter 2 Printer Setup 12 3 Printer Operation 3 1 Front Panel non bisplay Printers The Front Panel consists of three indicator lights and three
72. ically Module X SFL amp SFP Converts the bit mapped font file and then stores the DBM result in Module G where the last three characters of me the name will correspond to the Font ID If the filename does not contain a Font ID you will be prompted to enter it a TTF Converts the true type scalable font file and then stores the result in Module G where the last two characters of the name will correspond to the Font ID If the filename does not contain a Font ID you will be prompted to enter it Upgrades the printer firmware Chapter 4 Menu System 30 FORMAT Selects from a list of modules available for formatting by the printer see Section MODULE 5 10 File Handling Messages Choosing FORMAT MODULE will erase existing data in the selected module DELETE FILE Selects from the list of available files for deleting see Section 5 10 File Handling Messages COPY FILE Selects from the list of available files for copying prompting you for the destination module before execution see Section 5 10 File Handling Messages UNPROTECT Selects from the list of available modules to unprotect and then prompting you MODULE regarding the outcome of the attempt see Section 5 10 File Handling Messages PRESENT SENSOR Controls the on demand dispensing of labels where Sets the detection method and response of the printer Is the default setting Automatically detects enables the Present Sensor or Peel and Present me
73. ifferent thickness or rigidity is used for example heavy tag stock the print quality can change v If you have questions contact a qualified technician or Datamax O Neil Technical Support before proceeding To adjust the Burn Line 1 Load the printer with your media and ribbon if required 2 Loosen the two Locking Screws approximately 14 turn counter clockwise 3 Turn the Adjustment Screws counter clockwise until the burn line is past the platen roller vertex Print a test label the label should look light and uneven Non display printers Simultaneously press the QB PAUSE lt 8 FEED buttons Display equipped printers See Section 4 4 4 Tighten the Locking Screws just until they are snug tight enough to remove any play in the printhead assembly yet loose enough to allow the Adjustment Screws to move the printhead 5 Turn each Adjustment Screw clockwise about a turn or 1 8 turn for finer adjustments see note below Print another test label and examine the print quality Repeat this step until labels are produced with even print contrast and acceptable print quality When the Locking Screws are snug turning the Adjustment Screws counter clockwise will NOT move the printhead outward if you have adjusted the printhead too far inward restart the entire procedure 6 Tighten the Locking Screws then print a final test label to verify the adjustment Chapter 5 Maintenance and Adjustments 50
74. l lighten the print Compare a label printed with the old printhead and make this adjustment so that the new printhead matches the darkest portion of that label Display equipped printers Use the printer s menu to adjust Darkness see Section 4 5 Print Control Custom Adjustments 2 gaa I f Darkness Adjustment Large increases in the Darkness Adjustment can shorten printhead life If you need to increase the darkness of the printed labels try increasing the Heat value and or slow the Print Speed using your software program or via DPL commands Chapter 5 Maintenance and Adjustments 53 5 8 Resetting the Printer Depending upon the method used there are three reset levels possible Soft Reset To reset the printer and clear any temporary host settings 1 With the printer On press and hold the PAUSE and CANCEL buttons for approximately four seconds Level One Reset To return the printer to the factory default settings or if saved to restore the Factory Setting File 1 Turn Off the printer 2 Turn on the printer when the three lights turn on press and hold the PAUSE and CANCEL Keys continue to depress the keys until the READY message or Ready light appears This reset has the same effect as the System Settings Set Factory Defaults selection in the menu system Level Two Reset To return the printer to the firmware default settings and clear all the calibration and adjust
75. limitations may not apply The warranties here give you specific legal rights and you may have other legal rights which vary from state to state Firmware Software Agreement The enclosed Firmware Software resident in the Printer is owned by Licensor or its suppliers and is licensed for used only on a single printer in the user s Trade or Business The User agrees not to and not to authorize or permit any other person or party to duplicate or copy the Firmware or the information contained in the non volatile or programmable memory The firmware Software is protected by applicable copyright laws and Licensor retains all rights not expressly granted In no event will Licensor or its suppliers be liable for any damages or loss including direct incidental economic special or consequential damages arising out of the use or inability to use the Firmware Software Information in this document is subject to change without notice and does not represent a commitment on the part of Datamax O Neil Corporation No part of this manual may be reproduced or transmitted in any form or by any means for any purpose other than the purchaser s personal use without the expressed written permission of Datamax O Neil Corporation All rights reserved Copyright 2013 Datamax O Neil Part Number 88 2340 01 Revision L Important Safety Instructions This printer has been carefully designed to provide many years of safe reliable performance AS
76. ment parameters 1 Turn Off the printer 2 Turn on the printer when the three lights turn on press and hold the PAUSE FEED and CANCEL Keys continue to depress the keys until the READY message or Ready light appears After executing a Level 2 Reset the media calibration must be performed see Section 3 5 Chapter 5 Maintenance and Adjustments 54 5 9 Downloading Firmware and Fonts The operating programs and fonts for the printer are stored in Flash memory on the Main PCB When program updates and or new features are added they can be downloaded to the printer as follows 1 Identify the new version for your model of printer from the Datamax O Neil Web site at www datamax oneil com and download it onto your computer s hard drive or a floppy disk 2 Ensure that the printer is connected to the host via parallel port only and that the power is On Using the DOS copy command enter copy filename dlf Ipt1 b non display printer firmware is dlf extension Other programs e g hyper terminal and certain Windows Driver programs may also be used to download this file 3 The READY light will flash during the download 4 Following a successful download the STOP Light will illuminate then the printer will perform a cold reset The previous printer setup will not be affected unless substantial firmware data structure changes have occurred Print a Database Configuration Label to verify your
77. mps that are more accurate but it slows label throughput time 24 FAULT HANDLING When a fault condtions is detected printing stops and the ERROR light turns on After the problem is corrected the FEED Key must be pressed to clear the fault The label in process IS not reprinted Possible Values YES or NO default NO NO NO REPRINT disabled reprinting will occur 26 SPEED COMMANDS This command causes the printer to ignore DPL Speed commands instead speed values are controlled via the menu setting Possible Values ENABLED DISABLED Vv All of the values for these Menu Items will be stored in non volatile memory for future power ups Appendix C Paper Menu Setup Step by Step Modification of the Printer Setup The following is an example of Printer Setup modification Although this example will detail how to modify the serial Baud Rate the same method can be used to change any of the printer s menu item settings It is recommended that the Printer Setup Mode not be entered while in Peel Mode or with the vi optional Present Sensor enabled Depending on label size this can cause unpredictable results 1 With printer Off and properly loaded with media press and hold the 6 PAUSE button while powering On the printer Continue to hold the button until the STOP light turns off and then release it 2 Press and hold the 3 FEED button and count 7 flashes of the O ERROR light then rel
78. n Accepts the current values for test Kg CANCEL Appendix C Paper Menu Setup 86 Auto Media Sensor Calibration Auto Media Sensor Calibration automatically establishes the optimum sensing values for the media you are using Before calibrating be sure the media sensor is set for the appropriate media type also ensure vi that the Printhead Carrier Assembly is latched down and the cover is closed To automatically calibrate the media sensor 1 With the desired media loaded hold the amp CANCEL button while powering up the printer Continue to hold the button until the STOP light turns off then release it 2 Next press the amp PAUSE button The printer will feed approximately ten inches of media to calculate the TOF Delta and Low values to be used 3 Upon completion one of the following lights will flash five times to denote the result of the auto calibration attempt STOP Light Successful calibration Proceed to Step 4 ERROR Light Unsuccessful calibration try again If the calibration continues to fail proceed to Manual Media Sensor Calibration If you wish to discard the changes and revert back to the previous calibration simply turn off the printer vi before Step 4 4 Now save the changes and resume Normal Mode by pressing the 6 PAUSE Ri CANCEL buttons simultaneously and briefly Wait until the STOP light goes off Appendix C Paper Menu Setup 87 Manual Media Sensor Calibration
79. n the printer and host e Ensure the interface cable meets the requirements found in Section 2 1 Chapter 6 Troubleshooting 61 If experiencing this problem Try this solution e The printhead may need cleaning see Section 5 2 e Adjust the Heat and Print Speed settings through the Front Panel or by host commands non display printers see Section 3 4 display equipped printers see Section 4 5 e The media ribbon combination may not be compatible contact a Media Representative Poor print quality e The Media Width Adjustment may be incorrectly adjusted see Section 5 3 e The Platen Roller may be dirty or worn clean or call for service e The Printhead Burn Line may need adjusting see Section 5 4 e Media Calibration may be needed see Section 3 5 e The Media Sensor may be out of position readjust the position see Section 2 3 Skips labels when printing e The format may be within 1 8 inch of the label s trailing edge Try reducing or moving the format slightly The characters may be formatted outside the label dimensions Ensure the row column values provide enough Unable to print rotated text room for the height of the characters or bar code to be printed See the Class Series 2 Programmer s Manual for details Chapter 6 Troubleshooting 62 6 2 Fault and Narni ng Messages Display equipped printers All printer functions are internally monitored If a problem Fault or a potential
80. new firmware version Following an unsuccessful download the Q ERROR Light will illuminate then the printer will perform a warm reset both the READY and STOP lights will be on during power up Initialization The original firmware will remain operational If the printer fails to reset toggle the power Off and On Try re sending the file to the printer If the failure continues check the following possible Causes An invalid or corrupted file is being downloaded Ensure the file being downloaded is correct and applicable for your printer model Possible communications error Check the cable connection between the host and printer and ensure that a quality shielded cable is used Possible Flash memory problem Call for service Processing TrueType Fonts Display equipped printers with SDIO USB Host To process TrueType fonts TTF on an external module for use by the printer 1 Use Windows Explorer to download the font to a module 2 Install the module in the printer 3 Press the MENU button then select Printer Options 4 Select Modules and then Process File 5 Select the module ID and the font file 6 When prompted enter a 2 character font ID and then the destination module ID 7 Ensure that your label formats use the same font ID as assigned in Step 5 Chapter 5 Maintenance and Adjustments 55 Copying TrueType Fonts Display equipped printers with SDIO USB Host To copy TrueType fonts TTF
81. now be output in hexadecimal code along with the printable ASCII equivalents as shown below To exit Hex Dump Mode re enter the Diagnostics Menu and disable the Hex Dump Mode exit the menu then save the changes The figure below is a sample Hex Dump Label After sending a label format to the printer the hex code output will be immediate As a final note many software programs use bit mapping to construct the label making diagnosis difficult Contact Datamax O Neil Technical Support with any questions pe ee 61166083 2844 19F0 NT 6 AL L VALID 1611 aD a a4 P a ETERS 1 61186082 JARA int tok CEE a 3 4 4 2 Z 3 4 3 3 Z 2 OI E Pl He Ae BA TT Chapter 6 Troubleshooting 68 A Specifications Mechanical Width Depth Height Weight Operating Temperature Humidity AC Input Voltage Printing Print Method Print Speed Resolution Tear Bar DRAM Memory FLASH Memory 9 8 24 9 cm 18 06 45 9 cm 10 3 26 2 cm 27 0 Ibs 12 2 kg 40 F to 95 F 4 C to 35 C 10 95 non condensing 90 132 or 180 264 VAC 47 63 Hz auto ranging Direct Thermal Thermal Transfer optional 2 6 IPS 50 152 mm s M 4206 amp M 4306 2 10 IPS 50 254 mm s M 4210 203 dpi 8 dots mm M 4206 amp M 4210 300 dpi 11 8 dots mm M 4306 Tear Down 8MB M 4206 16MB M 4210 amp M 4306 4MB M 4206 8MB M 4210 amp M 4306 Appendix A Specifications
82. now respond with Passed Calibration click OK Re install the media in the printer Close the printhead and press the Feed button to test the calibration Each press of the Feed button labels should feed one label If the printer was unsuccessful in calibrating Retry the procedure beginning at Step 5 Chapter 3 Printer Operation 21 3 6 User Defined Label The User Defined Label allows a template to be populated by variable data via the printer s control panel or a USB QWERTY keyboard The template is a stored label format where fields delimited by an ampersand amp become variable The printer will prompt you to enter the variable field data For example the stored label format could contain the data 19131423443 amp ENTER NAME amp Afterward when recalled from memory the display will indicate the variable field ENTER NAME e Variable data can be any part of the DPL format font ID positioning etc MM e No error checking will be performed e Supports dlb dpl prn and txt file types Chapter 3 Printer Operation 22 a Menu System 4 1 Menu System nisptay Equipped Printers The Menu System contains three primary branches each with a differing level of access to secondary menus or functions The User Menu accesses basic printer settings and functions The Advanced Menu accesses all operational settings functions and diagnostics and The Test Menu accesses a menu of test user d
83. ons included with the option for proper cabling setup and configuration The Parallel Connection needs a Centronics IEEE 1284 cable with a 36 pin male connector for unidirectional forward channel communications or an IEEE 1284 Compliant cable for bi directional communications forward and reverse channels Also for bi directional communications your host must have supporting software The USB Connection needs a USB cable and is Supported in Windows 95 and greater operating systems Depending upon the operating system of your host computer installation requirements may differ slightly The Serial Connection needs a Serial interface cable with specific pin outs for proper communications part numbers and pin outs are given below contact your reseller to order The interface supports RS 232C communications via a DB 9 connector Serial port settings are menu selectable and must match your host s serial port settings 101010 TeS Printer DB 9P Printer DB 9P 2 RX 2 RX 3 TX 3 TX 7 RTS 7 RTS CTS 8 4 DTR CTS 5 4 DTR DSR 6 8 CTS DSR 6 8 CTS GND sr GND GND 7 5 GND DTR 4 DTR20 Shield _ Shield Shield _ Shield Part 32 2300 01 Part 32 2301 01 SDIO and USB Host Port Connections If equipped with the Secure Digital Input Output SDIO and USB Host Ports the printer can accept external storage devices for fonts g
84. otected and for that password to be modified SELECT Allows password to be set for specific User Interface areas where SECURITY DISABLED No password is required for menu access Default Setting SECURE MENU Sets a password requirement for User and Advanced menu entry MENU AND Sets a password requirement for all menu entries TEST ADVANCED Sets a password requirement for Advanced menu entry After enabling this MENU selection make it effective by returning the Menu Mode to the User setting see above MODIFY Modifies the four digit password required when security is enabled For PASSWORD modification the code must be reentered when prompted to confirm v To be activated the password must initially be set to a value other than the default setting 0000 Chapter 4 Menu System 37 LINE Line Mode processing will be used where data terminated by a carriage return will be extracted and inserted for template printing PL Z Alternative programming language processing will be used with the exception of the following DPL specific parameters DPL Emulation SOP Emulation and Label Store AUTO Identifies then activates the appropriate emulation parser for the data Correct identification can be dependant upon HOST SETTINGS HOST TIMEOUT see Section vi 4 2 5 Also extraneous characters may in some cases render the data unrecognizable thus requiring manual selection of the desired mode USER LABEL MODE Sets the p
85. problem Warning is detected the Error Indicator will be illuminated A corresponding message will be displayed These messages along with possible solutions are described below Fault Messages Fault Messages receive the highest display priority If more than one fault is detected the display will toggle between messages To return to normal operation after the printer enters a fault condition the fault must be corrected and then the FEED Key must be pressed to clear the condition Printer Fault Messages Displayed Message Possible Solution s The printer has detected a drop in the 24 volt power Supply The printer has detected an analog to digital circuit converter failure The printer has detected a cutter mechanism fault The printer has detected a Direct Memory Access failure Consistently low sensor readings were detected Chapter 6 Troubleshooting Try cycling the printer power Off and On If the fault does not clear call for service Try cycling the printer power Off and On If the fault does not clear call for service WARNING Use extreme care Turn Off and unplug the printer before proceeding Examine the cutter for obstructions and ensure that the cutter cable is properly installed Plug in and turn On the printer Press the FEED Key If the fault does not clear call for service Try cycling the printer power Off and On If the fault do
86. ptions The Printer Options menu contains file handling module and optional equipment settings Modules Present Sensor Cutter RFID GPIO Port v Items denoted with an asterisk are only accessible through the Advanced Menu also certain selections will appear only when equipped with that option The menu selections are defined as follows DISPLAYED ITEM ITEM DESCRIPTION MODULES Controls memory handling functions where DIRECTORY Allows viewing and printing of the available space and file types including plug in files present on a module Only detected modules will be listed and selecting ALL will display all results See the Class Series 2 Programmer s Manual for memory allocation information PRINT FILE Prints selections from stored file types The stored label The name of the language The database contained in the file for RFID A label format if detected A font sample The names of the files contained in the plug in directory PAN Is processed as a DPL file TXT Is processed as a DPL file PROCESS FILE Selects from a list of available files for processing as noted below also see Section 5 10 File Handling Messages Extension Internal Extension IMG amp F7B assumed and then stores the result in Module G BS Upgrades the printer boot loader fe O DPL If detected a label format is printed J o O the result in Module Y specified by the file typ
87. r Unlock the Printhead Latch and raise the Printhead Assembly Allow the printhead to cool before proceeding 3 Move media and ribbon away from the printhead as necessary 4 Using a Cotton Swab moistened not soaked with isopropyl alcohol gently wipe away any build up on the printhead surface paying close attention to the Burn Line Allow the printhead to dry 5 Replace the ribbon and media Lower the Printhead Assembly back to the locked position 6 Close the cover Plug in and turn On the printer Feed several labels to normalize tracking Chapter 5 Maintenance and Adjustments 48 Automated Printhead Cleaning Display equipped printers only 1 Remove media and ribbon 2 Place a Datamax O Neil Cleaning Card part number 70 2013 01 under the printhead Lower and lock the printhead Ensure that the Media Width Adjustment is not engaged 3 Press and hold the TEST Key for approximately four seconds The printer will begin the cleaning routine 4 In cases of heavy build up or if high heat values are typically used for printing flip the card over and repeat Step 3 5 Reinstall your ribbon and media if necessary readjust the Media Width Adjustment see Section 5 3 Lower and lock the printhead Close the cover 5 3 Media Width Adjustment When printing on less than full width media adjust for even pressure distribution as follows 1 With media loaded in the printer print a label and examine it Non di
88. raphics label formats and firmware files The USB Host Port also accepts a USB keyboard for standalone direct data Line mode input applications see the Class Series 2 Programmer s Manual for examples Chapter 2 Printer Setup 4 SDIO Connections When installing an SDIO Card turn OFF the printer then slide the card into the slot Module F will be recognized by the printer When removing a card turn OFF the printer then press inward on the card to release It USB Host Port Connections The USB Host Ports support plug and play device installation and removal Module H and Module I will be recognized by the printer e Memory device sizes up to 16 GB are supported I e f equipped on the memory device ensure that the Write Protect Switch is OFF e Before initial use format the external memory device see Section 4 5 Printer Options Modules for details e Always allow process completion before removing modules Using Memory Functions Display equipped printers Download your files to the device using Windows Explorer or DMX Config see FILE HANDLING DEFINITIONS in Appendix A The following examples highlight several ways to use memory devices unless otherwise noted see Section 4 5 Printer Options Modules for details about function selections e Files that reside in Module X cannot be copied see the Class Series 2 Programmer s 7 Manual for module details For access to all functions ensure tha
89. rinter see Section 3 5 Try cycling the printer power Off and On If the fault does not clear call for service Try cycling the printer power Off and On If the fault does not clear call for service Printer Fault Messages continued Displayed Message Possible Solution s Consistently low sensor Press any key to continue Ensure that the readings were detected reflective mark was inserted facedown in the media sensor during the appropriate calibration step also ensure that the reflective mark is made of carbon based ink and that the sensor is free of debris Retry calibration Consistently high sensor Press any key to continue Ensure that readings were detected media was removed from the media sensor during the appropriate calibration steps also ensure that no labels are stuck in the media sensor Retry the calibration If the problem persists call for service The ribbon sensor values Try the following have changed or the printer detects no or only 1 Ensure that ribbon is correctly loaded Sporadic ribbon supply hub and that the printhead assembly is movement latched Check the ribbon supply and ribbon take up hubs for obstructions that may be stopping movement Ensure that the ribbon core fits snugly on the ribbon supply hub Ensure that the media and paper combination is not slipping usually caused by an incorrect match The printer has shutdown to Turn Off the prin
90. rinter to power up as default where ENABLED Functions in standalone mode for quick access to user defined formats see Section 3 6 v This mode will remain active until disabled lt gt DISABLED Functions in normal mode awaiting commands from a host Allows the printer to reproduce for backward compatibility label formats with the Same characteristics as those produced by legacy models where Processes DPL data as an Allegro including row position calculations based on 194 dots per inch and the exceptions noted below Processes DPL data as a Prodigy Plus including column calculations based on 200 dots per inch and the exceptions noted below PRODIGY Processes DPL data as a Prodigy including column calculations based on 200 dots per inch and the exceptions noted below Exceptions Data Terminator processing When printing 2 of 5 bar codes D J and L the first non numeric character processed will terminate the bar code data field Bar Size exception When printing 2 of 5 bar code L if the bar size specified is greater than P 25 it is automatically decreased to 10 Human Readable Fonts fixed size When printing EAN and UPC bar codes B C F G M and N a fixed font size is produced Line and box vertical sizing anomaly When printing rotations 2 and 4 lines and boxes are affected by the vertical multiplication factor defined in the DPL Dxx command Column position defaults Column positions
91. selection will result in a DISABLED message RFID MODULE DISABLED UHF MULTI Selects the Ultra High Frequency 868 956 MHz RFID option PROTOCOL RFID POSITION 1 10 4 00 IN This location is referenced from the leading edge of the label or tag as it moves forward through the printer T 1 10 Is the default setting Chapter 4 Menu System 31 HF SETTINGS Sets HF tag parameters as follows Sets the tag type ISO 15693 Is the default setting TI TAG TYPE PHILIPS ST LRI512 ST LRI64 AFI VALUE Application Family Identifier value 00 FF where 00 is the default value AFI LOCK Application Family Identifier lock ENABLED DISABLED where DISABLED is the default setting DSFID VALUE Data Storage Format Identifier 00 FF where 00 is the default value DSFID LOCK Data Storage Format Identifier lock ENABLED DISABLED where DISABLED is the default setting EAS VALUE Electronic Article Surveillance value 00 FF where 00 is the default value AUDIO Controls the buzzer ENABLED DISABLED where DISABLED is the default INDICATOR setting ERASE ON Erases the tag when errors are detected ENABLED DISABLED where DISABLED FAULT is the default setting UHF SETTINGS Sets UHF tag parameters as follows TAG TYPE Sets the tag type EPC 0 EPC 0 MATRICS EPC 0 IMPINJ EPC 1 UCODE EPC 1 19 EM 4022 1222 GEN 2 Is the default setting TAG DATA Sets the tag data size SIZE 96 BIT Is
92. solution Can not communicate through the parallel port Can not load media through the optional cutter The LCD is blank but the Ready Indicator is On Erratic feeding Erratic printing instead of the label format strange characters are printed Intellifont will not print Light print on the right side facing the printer of the label Observe the Ready Indicator as the format is sent to the printer If it does not flash check the parallel cable type Also check the protocol and port settings between the printer and host WARNING Use extreme care Turn Off and unplug the printer before proceeding Ensure that the cutter is properly installed Plug in and turn On the printer You should hear the cutter blade rotate and position itself properly However if the problem continues call for service The display contrast may set too low Press and hold the MENU Key for 10 seconds or until the display reappears The printer may require Calibration see Section 3 5 e The printer may be in Hex Dump Mode see Section 6 3 If using the serial port for communicating check both the host and printer port settings the printer may be set to eight data bits while the host is set to 7 or vice versa Intellifont format is Little Big Endian specific The printer uses Big Endian Refer to your font supplier for information e The Media Width Adjustment may be incorrectly adjusted see Sec
93. splay printers Simultaneously press the 6 PAUSE 3 FEED buttons Display equipped printers See Section 4 4 2 While observing the printed labels loosen the Thumbscrew 1 4 turn This keeps enough tension on the screw preventing the thumbscrew from slipping from the desired position while still allowing for adjustment Slide the thumbscrew to the left most position see Example 1 below 3 Next move the Thumbscrew to the right for each printed test label until the labels contain a complete even image see Example 2 Tighten the Thumbscrew O Thumbscrew Chapter 5 Maintenance and Adjustments 49 ii I Ml I Example 1 Over ii Example 2 Correct adjustment seas men adjustment g op EE An H IJJKKUIMMm SAMPLE Too much adjustment The proper adjustment produces an image RER tal ce produces a complete that fades across the En image with even print label To correct this ay o contrast across the move the label see note below Thumbscrew to the right pe ea or errs Under adjustment can also cause problems including ribbon wrinkling label tracking and platen v roller and printhead wear When changing to a different width of label always perform this adjustment 5 4 Printhead Burn Line Adjustment The Burn Line has been adjusted for strict compliance using 6 5 mil 0065 inch media ensuring print quality across a majority of media types In extreme cases however if media of a d
94. st throughput BACKUP DELAY Instructs the printer to retract a presented label after a specified time elapses 0 1 50s 255 in one fiftieth of a second increments where 000 Retraction occurs when the next label is received and processed Default Setting FONT EMULATION Allows font substitution for all internal fonts see examples where CG TIMES Prints using the CG Times font USER ID S50 Prints using a downloaded font LABEL STORE Determines the command recall level used when retrieving stored label formats where STATE amp FIELDS Recalls the printer state i e heat speed settings etc and the label formatting commands for the stored label Default Setting FIELDS ONLY Recalls the label formatting commands for the stored label MENU LANGUAGE Selects the menu and configuration label language Only languages that are resident will be displayed see Appendix D where ENGLISH Enables English Default Setting DISPLAY SETTINGS Determines the appearance of the items in the display where MODE STANDARD Prints using a standard internal font Default Setting FONTS STANDARD Displays the information according to the UNITS OF MEASURE setting see above IMPERIAL Displays the information in inches METRIC Displays the information in millimeters and centimeters Chapter 4 Menu System 39 FAULT HANDLING Determines the intervention required and the disposition of the l
95. t Bold Factor v Items denoted with an asterisk are only accessible through the Advanced Menu The menu selections are defined as follows DISPLAYED ITEM ITEM DESCRIPTION MENU MODE Sets the menu system access level where USER MENU Accesses a limited menu of basic controls Default Setting ADVANCED Accesses the full menu of controls settings and diagnostics MENU CONFIGURATION Controls the creation storage and recall of printer configuration files where FILE RESTORE AS Returns the printer to a previously saved configuration CURRENT SAVE SETTING Creates a file based on the current printer configuration as described here AS DELETE FILE Removes a selected configuration file from memory An active file cannot be deleted FACTORY Provides a list of available configuration files used to restore the printer s SETTING FILE configuration following a Level One Reset or when YES is selected in the SET FACTORY DEFAULTS menu NONE is the default file setting Chapter 4 Menu System 34 INTERNAL MODULE D Sets the number of 1KB blocks 100 5120 allocated for the internal DRAM D module where 1024 Is the Default Setting DEFAULT MODULE Designates the memory module to be used for file storage when none are specified where D Is the Default Setting DRAM module Flash module Vv The available modules may vary depending upon printer model and options SCALEABLE FO
96. t Length is 1 00 and will result in this behavior when any larger label length is used without setting the appropriate length gt Set Label Alignment to AUTO press and hold lt amp FEED until media moves for the automatic length measurement OR Re measure the Label Alignment Length Use Printer Setup mode to enter the new length Print a Database Configuration label to ensure the new length has been set Set Label Alignment to AUTO press and hold lt 8 FEED until paper moves for automatic Label Alignment length measurement OR Re measure Label Alignment Length use Menu Setup to set new length ensure desired length has been set Obtain a slightly different label Alignment Length measurement Using the Label Alignment AUTO mode hold the lt 8 FEED button to force an alignment and label measurement Ensuring Slack in the label stock may result in a slightly different measurement The Alignment Length may also be set manually via the Setup Menu Increasing or decreasing the value by 1 or 2 units inches 100 may help to prevent the wasted labels however this may result in incorrect print positions for labels that are short in length Set Label Alignment to AUTO Press and hold 2 FEED until paper moves for automatic Label Alignment Length measurement OR Measure the label length and use the Setup Menu to set the new length Print a Database Configuration label to ensure the new length has been set
97. t the Advanced Menu is selected Press System Settings select Menu Mode and then Advanced Menu To copy files stored on a module to or from the printer 1 Press the MENU button then select Printer Options 2 Select Modules and then Copy File 3 Select the file to copy and then the destination module ID When sharing configuration files between printers use Restore As Current see Section 4 5 System Settings Configuration File and then calibrate the printer To copy firmware stored on a module to the printer 1 Press the TEST button then select User Defined Label 2 Select the module ID and the firmware file To print files stored on a module 1 Press the TEST button and then select User Defined Label 2 Select the module ID then the file to print Chapter 2 Printer Setup 5 To print directly from stored files at power up see Section 4 5 System Settings User Label Mode To print a previous label format that is stored in memory 1 Press the MENU button then select Printer Options 2 Select Modules and then Print File 2 2 Loading Media Load media into the printer as follows 1 Open the media cover and lower the Media Hanger Guide if equipped and Media Guide 2 Press in on the Printhead Latch and raise the Printhead Assembly Printhead Latch gt Media Guide gt Media Hanger Guide 3 Slide the Roll Media onto the Media Hub or Media Hanger If the printer is equipped wit
98. ter until cool to prevent allow the printhead permanent damage due to an excessive temperature to cool printhead temperature Chapter 6 Troubleshooting 65 Printer Fault Messages continued Displayed Message Description Possible Solution s The printer could not find If media is moving the TOF mark within the maximum label length Press the FEED Key It may be setting or it found a TOF in necessary to re calibrate the printer an unexpected place see Section 3 5 The Media Sensor may be out of A When the printer is set position Readjust it see Section 2 3 for reflective media this fault is given for an out of The media may not be properly loaded stock condition Reload media also ensure that the Media Guide Is positioned properly see Section 2 2 The Media Width Adjustment may be Improperly adjusted see Section 5 3 The label may be longer than the default value for maximum length Check the Media Settings Maximum Label Length see Section 4 5 The Media Sensor may be obstructed Check and carefully remove any obstruction labels paper dust adhesive etc If media is not moving The printhead assembly may not be latched Chapter 6 Troubleshooting 66 Warning Messages Warning Messages are displayed for a period of five seconds If multiple warnings are detected the display will reflect the highest priority message Printer Warning Messages The printer has detected Replace the print
99. the Present Adjust value Ensure the host computer is not providing a Present Distance longer than is required for the Tear Bar Use the Setup Menu to modify the Present Adjust value Load media Appendix C Paper Menu Setup C 3 Calibration Mode Button Functions In Calibration mode the buttons allow the printer to adjust to the media being used Calibration can be performed either automatically or manually as detailed below Before calibrating ensure that the Printhead Carrier Assembly is latched down that the cover is closed and that the media sensor has been set for the appropriate media type v Printer and cutter faults are disabled during Auto Media Calibration and Media Sensor Calibration but can still occur while printing test labels If at any time you wish to discard your changes and revert back to the previous calibration Simply turn off power to the printer To perform Calibration J CANCEL Press and hold during power up until the amp STOP light turns off Calibration Mode 42 PAUSE Press and Pr 2 FEED Release Feeds one label for test lt 2 FEED Press and Until Paused light turns off Hold J CANCEL Prints the Test Label for test PAUSE Saves the current value sy NEN and eee Media Sensor Calibration QD PAUSE Analyze for Paper lt 8 FEED Analyze for Backing or Mark Kj CANCEL Analyze Out of Media condition QD PAUSE i
100. thead temperature No action required Printing will resume has been detected after the printhead cools Chapter 6 Troubleshooting 67 6 3 Hex Dump Mode The Hex Dump Mode is a useful tool for diagnosing problems including communication and DPL syntax errors allowing a comparison of input strings sent by host to output data received by printer To decode this information the Class Series 2 Programmer s Manual Is an essential reference This output can be used for debugging the label format In addition by repeatedly sending a format this mode can uncover handshaking problems if they exist Handshaking problems are identified by sections of missing data in the character string To print the Hex Dump Label Non display printers With the printer loaded with media at least 4 inches wide and ribbon if printing with thermal transfer media Turn on the printer when all three lights turn on press and hold the lt Q FEED button Continue holding the lt g FEED button until the STOP light turns off Now all data received by the printer will be output in hexadecimal code along with the printable ASCII equivalents as shown below To exit Hex Dump Mode simply turn the printer off and then back on Display equipped printers To begin go to the Diagnostics menu and enable Hex Dump Mode see Section 4 5 Exit the menu and save the changes Now HEX DUMP MODE will be indicated by the display and all data sent to the printer will
101. tion 5 3 e The Printhead or Platen Roller may be dirty or worn clean or call for service Chapter 6 Troubleshooting 59 If experiencing this problem Try this solution e Check the label format for character placement outside the dimensions of the label all row column values must allow enough space for the height length of the characters and bar codes to be printed within the format size EE l e The available memory may have been exceeded by the Missing information in the printed memory requirement of the label format Try reducing the label memory allocated to either the internal module or scaleable font caches non display printers see Section 3 4 display equipped printers see Section 4 5 e f using serial communications ensure that the interface cable meets the requirements found in Section 2 1 Information may be formatted outside the label dimensions S l l l Check your software program label size For display Missing print on left or right side of equipped printers also check the values in the menu for Print the label Control Column Offset and Print Control Custom Adjustments Column Offset see Section 4 5 e Verify that the AC power cord connection has been made at both the outlet and the printer also ensure the power Switch is On pea eee ae e Verify that the AC outlet is functioning or try moving the printer to another AC circuit e The AC cord may be damaged replace it e The lin
102. ure the file is present Following a Print File request this is normal when no files are available for printing also note that some files will print only the file name No associated files can NO FILES i AVAILABLE be found to perform Following a Process File request this is normal when the requested action no files are available for processing also note that some files may not display or Following a Copy File request this is normal when no files are available for copying also note that internal database files cannot by copied The file type Recheck the type of file requested for printing or NOT SUPPORTED requested is not processing and ensure that it matches one of the Supported available types for that function The file requested will be copied to a protected module Select YES to override protection and copy the file or NO to exit PROTECTED COPY FILE Format the module The module is unformatted FORMAT MODULE will erase all data in the selected memory UNFORMATTED Warning Chapter 5 Maintenance and Adjustments 57 Chapter 5 Maintenance and Adjustments 58 Troubleshooting 6 1 Problem Resolution Should a problem arise the information in this section will help you resolve it The following table lists problems that may not necessarily generate an error condition Items denoted with an asterisk are only for display equipped printers If experiencing this problem Try this
103. ver Wizard z x Specify Printer Model When prompted select your printer from the The manufacturer and model determine which printer driver to use Q list i e Datamax O Neil M Class Markl1 Sn ra Specify the model of your printer Continue to follow the on screen instructions to install the driver Datamax A 4212 Datamax A 4310 Datamax A 4408 Datamax 4 4606 Datamax A 6212 Datamax A 6310 Datamax Allegro Datamax Allegro 2 Datamax DMX 4NN p Version Source 7 1 1 M 0 03 26 2007 C Seaguil Browse Chapter 3 Printer Operation 16 Important Notes The Windows driver functions the same as any other Windows printer A built in help file is available for complete information on all settings however there are some important settings that should be observed for trouble free printing Page Setup Tab Stock Options Tab Print Speed amp Printhead Temperature It is important that the Stock setting matches These two settings will have the greatest effect the size of the label you are using If you on print quality Some label stocks will require cannot find a match for your label click New more heat and slower print speeds to generate a and enter the dimensions of your label quality image lt lt Datamax EX Printing Preferences Datamax EX Printing Preferences fe 5 J r E i ate e The Windows application software used to create the label format will likely have a Page Setup scre
104. ximum printhead life Datamax O Neil specifies the use of Datamax O Neil brand media and ribbons These supplies are specially formulated for use in our printers use of non Datamax O Neil supplies may affect the print quality performance and life of the printer or its components For a current list of approved media and ribbons for use in direct thermal and thermal transfer applications please contact a Media Representative at 407 523 5650 Side View Top View 3 Media Dimensions Pesignater Description I Maximum Minimum E A EN 75 B linerwidth 1465 1 75 100 D flabellength 250 0025 200 media sensor aperture left justified 500 I distance between reflective marks 1 500 Jos reflective mark length CT 100 cae SS EET Units of measure given in inches The reflective black mark must be carbon based placed on the backside of the stock and the reflectance shall be less than 10 at wavelengths of 950 and 640 nm The maximum allowable length of the combined label and gap or mark measurement cannot exceed 99 99 inches 2 3 Appendix A Specifications 71 Appendix A Specifications 72 B GPIO Port The printer can easily be programmed to interface with most applicator devices The GPIO functions can be enabled and configured via the menu system of the printer via the DMXConfig program or on through the front panel on display equipped printers Configured parameters are stored
105. y small ls I tle 7b G Reset the printer by pressing and holding the CANCEL Key for approximately four seconds H After resetting verify operation by printing a Configuration Label see Section 4 4 New language information will be printed under SYSTEM INFORMATION OPTIONAL LANGUAGES Also the new language will appear on the display as a menu item in SYSTEM SETTINGS MENU LANGUAGE These are the only methods to determine a successful download Enable the new language Enter the menu system and go to SYSTEM SETTINGS MENU LANGUAGE and select the new language A reset will occur as font validation is performed Afterward reenter the menu system and go to SYSTEM SETTINGS MENU LANGUAGE and select the desired font for the language Save the changes when prompted An error has occurred if the printer displays the new language selection but all messages remain in English In this case re check your process or contact Datamax O Neil Technical Support be ready to provide the Common xIs and DPL download files created Other error messages are also possible Menu Language Error Message Description Please select the entire column s or the After pressing the Generate DPL File s radio desired language s by clicking on the button the languages to convert were not column letter s correctly selected The entered message exceeds the number of characters specified in column C You may not modify this number Message text may not excee

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