iStorage diskG SSD AES 256-bit 750GB
Contents
1. J On battery Af Plugged in 9 5 minutes 5 minae S Turn off the display 10 minutes Never z Put the computer to sleep Never Never z In addition go into Advanced Settings in Power Option to disable the following e Ensure the computer is set to sleep Never as above e urn off hard disk after 999999 Minutes e USB selective suspend setting Disabled This will keep the diskG SSD connected to the computer continuously on www istorage uk com co 6 diskG SSD Storage SECURING THE MAINSTREAM AP Power Options OB es Advanced then choose settings that reflect how you want your i Select the power plan that you want to customize and computer to manage power High performance Active i Tum off hard disk after On battery 3 Minutes Plugged in 999999 Minutes Desktop background settings H Wireless Adapter Settings Seep USE settings 3 USB selective suspend setting On battery Disabled Plugged in Disabled Dmm hi rk rue peed ld Apple Mac The diskG SSD keeps locking after 5 10 minutes on the Macs This will be due the Macs power saving as there is a setting to switch off hard drives that are idle after a fix period of time see below The settings in Energy Saver preferences affect what happens when your Mac is left unattended for a period of time that you specify Disable2. diskG SSD iStorage SECURING THE MAINSTREAM Q Do I require Admin Rights for the diskG SSD to work A No since the diskG SSD does not require any software to be installed and the encryption decryption is performed in Hardware on the drive itself Admin Rights are not required Q l m getting a continuously flashing red light what is wrong A You have entered an incorrect PIN too many times and have triggered the brute force attack protection you can reset this counter by referring to the Brute Force Protection section 15 of this manual When trying again ensure you are using the correct PIN as too many lockouts are irreversible Q My diskG SSD locks for no reason when connected to my computer whilst l m using it what is causing this A The issue you are having is being caused by power saving settings on your PC or Laptop so please see below and make the appropriate changes to your computer and this will stop the diskG SSD from locking as when your computer is power saving it switches off data to the USB ports and our products see that as Disconnect and are designed to lock when this is detected Microsoft Windows Doing the following will prevent Windows from switching off the diskG SSD go to Control Panel amp Power Options the easier option is to disable power saving which means stopping the computer from Sleeping see below Choose the sleep and display settings that you want your computer to use
3. eene 4 How dol use the diskG SSD the first time ee ee ee nes 5 What if forget the User Password ee ee nnne 6 Entering the Standby Mode ee ee ee ee ee ee ee eg 8 f Entering the User ee ee ee ee 0 8 Exiting the User nnne 0 9 Entering the Admin ee ee 9 10 Exiting the Admin Mode 9 11 Changing the Admin Password ooo ccc ee ee ee ee ee ee ee 10 12 Adding a new User Password ee ee ee ee ee 11 13 Deleting the User Passwords nnne 11 14 Changing the User Password ee ee ee ee ee ee ee ee ee 11 15 Brute Force ie ie die 12 16 Completely resetting the diskG SSD ee ee ee ee nnne ie 17 Initializing and formatting the diskG SSD after a complete 13 18 Hibernating Suspending or Logging Off 15 19 roubleshooting ee ee ee ee ee ee ee nnne 16 20 Technical Support nnne 20 21 Warranty and RMA information 20 www istorage uk com diskG SSD Storage SECURING THE MAINSTREAM cancel Introduction Looking for an effortless way to secure your data The iStorage diskG SSD is the ultimate Solid State portable drive and secure storage system With an easy to use keypad design and sof
4. 3 BY MODIFICATION OF THE PRODUCT OR 4 AS A RESULT OF SERVICE ALTERNATION OR REPAIR BY ANYONE OTHER THAN ISTORAGE AND SHALL BE VOID THIS WARRANTY DOES NOT COVER NORMAL WEAR AND TEAR NO OTHER WARRANTY EITHER EXPRESS OR IMPLIED INCLUDING ANY WARRANTY OR MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE HAS BEEN OR WILL BE MADE BY OR ON BEHALF OF ISTORAGE OR BY OPERATION OF LAW WITH RESPECT TO THE PRODUCT OR ITS INSTALLATION USE OPERATION REPLACEMENT OR REPAIR ISTORAGE SHALL NOT BE LIABLE BY VIRTUE OF THIS WARRANTY OR OTHERWISE FOR ANY INCIDENTAL SPECIAL OR CONSEQUENTIAL DAMAGE INCLUDING ANY LOSS OF DATA RESULTING FROM THE USE OR OPERATION OF THE PRODUCT WHETHER OR NOT ISTORAGE WAS APPRISED OF THE POSSIBILITY OF SUCH DAMAGES www istorage uk com diskG SSD iStorage SECURING THE MAINSTREAM Storage SECURING THE MAINSTREAM istorage 2011 2012 All rights reserved istorage Limited iStorage House 13 Alperton Lane Perivale Middlesex UB6 8DH England Tel 44 0 20 8991 6260 Fax 44 0 20 8991 6277 e mail info istorage uk com web www istorage uk com www istorage uk com
5. On Apple MAC computers going to the power settings in System Preferences and clicking the do not suspend USB will keep the drive alive even if the MAC goes into full hibernation Q The diskG SSD will not power on when connected to my computer A This only happens when the computer the diskG SSD is connected to cannot provide enough power from the USB port to power the drive This issue only appears on much older computers and or imbedded systems like USB enabled medical equipment It can be resolved by either trying all the USB ports on the computer or system as some ports can have less power than others or failing that use the USB Y Power cable supplied with the diskG SSD to ensure the correct power Q want to use my diskG SSD with different Operating Systems how can that be done A To make the diskG SSD universally compatible with all the most common Operating Systems and embedded systems like USB enabled medical equipment requires the drive to be formatted using the FAT file system This is done by using Disk Management in Windows Disk Utility on MAC OS x or MKFS in Linux Q How many unique User ID s can create A The Administrator feature allows enrollment of up to ten 10 unique User ID s and one 1 Administrator If a user forgets their PIN the diskG SSD can be unlocked using the Admin PIN www istorage uk com 6 diskG SSD Storage SECURING THE MAINSTREAM 20 Technical Support Storag
6. Put the hard disk s to sleep when possible to prevent the diskG SSD going to sleep and so not locking You will also need to stop the computer from sleeping to prevent the diskG SSD from locking aon Energy Saver 4 Show J vf Automatic graphics switching Yow tomguter all automatic hy watch brazen graphic modes for beter batbenry life nter Bas t ig Computer seen 1 1 m n 1 he lhe Sewer Display sleep eh 1 min 1 he Jha Sever iM Put the hard disks to sleep when possible f Wake for network access v Automatically reduce brightness before display goes to sleep Restart automatically if the computer freezes Battery is charged Restore Del ails f Show battery status in menu bar Schedule l id the lock to prevent further changes 7 www istorage uk com diskG SSD iStorage SECURING THE MAINSTREAM Note For Windows 8 1 users You will need to install a Windows update KB2919355 as well as follow the steps on pages 18 amp 19 Please go to this link and choose Method 2 http support microsoft com kb 2919355 Once the download option appears select KB2919355 and then download and install Q My diskG SSD locks when my computer sleeps hibernates how can stop this A The only way to prevent this is by changing the power settings Windows computers of the computer so that it only Switches of the monitor on hibernation sleep and keeps power to hard drives and USB
7. section provides information about managing your password in the Admin Mode You can change the Admin Password by doing the following 1 Enter Admin Mode refer to page 9 for details 2 Press and hold M 9 until the LED indicator light flashes BLUE 3 Enter the new password and press N The Password must be a minimum of 6 digits and a maximum of 16 digits The LED indicator light flashes GREEN three times See note below 4 Re enter the new Admin Password and press mi The LED indicator light stays solid GREEN for two seconds and then solid BLUE indicating that the Admin Password has been changed successfully Note If the LED indicator light flashes RED three times this indicates that the password is less than 6 digits or more than 16 digits Enter a password that contains 6 16 digits after the LED indicator light flashes BLUE intermittently 1 If the LED indicator light flashes RED intermittently and then BLUE intermittently go back to step 3 This is due to one of the following conditions e You waited longer than 10 seconds before entering a password e The new password was entered incorrectly 2 If no activity is detected within two minutes in the Admin Mode the diskG SSD will return to the Standby Mode www istorage uk com amp diskG SSD iStorage SECURING THE MAINSTREAM 12 Adding a new User Password You can add a new User Password by doing the following 1 Enter the Admin Mo
8. the drive will remain locked and the LED indicator light will continue to blink rapidly 4 Here are the steps to allow the user to unlock the keypad for 50 more attempts to unlock the drive a Unplug the device from the computer b Push and hold the number five key and plug in the drive c The LED indicator light will be blinking alternating RED and GREEN rapidly d Enter the code 9278879 e The keypad will unlock and will be in the standby state with the LED indicator light solid RED this will allow only 50 more attempts f After a total of 100 attempts the drive will remain locked with the LED indicator light flashing RED quickly You must now go through the reset process and reformat the drive to be able to use the drive again see page 13 Completely resetting the diskG SSD www istorage uk com diskG SSD iStorage SECURING THE MAINSTREAM 16 Completely resetting the diskG SSD If you forget all the User Passwords or Admin Passwords you can perform a complete reset to remove all the User Passwords and restore the Admin Password to the default 123456 the drive unrecoverable You will need to partition and format the diskG SSD with disk management applications To perform a complete reset of the drive do the following 1 Attention Completely resetting the diskG SSD will reset the encryption key in effect making all the data on 1 Press and hold the Cancel button while you attach th
9. GREEN three times 5 Immediately re enter the new User Password and press mi The LED indicator light will stay solid GREEN indicating that the User Password has been changed successfully www istorage uk com diskG SSD Storage SECURING THE MAINSTREAM 15 Brute Force Protection I What is a Brute Force Attack A brute force attack is a method of defeating a cryptographic scheme by systematically trying a large number of possibilities for example a large number of the possible keys in a key space in order to decrypt a message In most schemes the theoretical possibility of a brute force attack is recognized but it is set up in such a way that it would be computationally infeasible to carry out Accordingly one definition of breaking a cryptographic scheme is to find a method faster than a brute force attack How does the diskG SSD protect against brute force attack 1 With the drive locked and in the standby state the LED indicator light will be solid RED 2 After six tries to enter the correct user or admin password the keypad will not respond and LED indicator light will turn off The drive will need to be unplugged from the USB port and replugged This will be repeated for each six unsuccessful attempts 3 If the user unsuccessfully tries to unlock the drive on his 50th try the keypad will lock and the LED indicator light will begin blinking quickly Even after unplugging and replugging in the unit
10. TITT User Manual Storage diskG SSD formerly known as diskGenie SSD 009 istorage cancel www istorage uk com diskG SSD Storage SECURING THE MAINSTREAM Copyright iStorage Inc 2009 All rights reserved Windows is a registered trademark of Microsoft Corporation All other trademarks and copyrights referred to are the property of their respective owners Distribution of modified versions of this document is prohibited without the explicit permission of the copyright holder Distribution of the work or derivative work in any standard paper book form for commercial purposes is prohibited unless prior permission is obtained from the copyright holder DOCUMENTATION IS PROVIDED AS IS AND ALL EXPRESS OR IMPLIED CONDITIONS REPRESENTATIONS AND WARRANTIES INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE OR NON INFRINGEMENT ARE DISCLAIMED EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS ARE HELD TO BE LEGALLY INVALID FE RoHS ei All trademarks and brand names are the C un CITRIX property of their respective owners N i www istorage uk com diskG SSD iStorage SECURING THE MAINSTREAM Table of Contents ie e ECT MEC S Gm ee om 4 BOX COMES Ma m LANA un OER EE 4 lS diskeis WM EM eot 5 Ze CONMECUIGINCOISKGRSOD ee 6 3 Connecting the diskG SSD with USB Y Cable
11. The diskG SSD will be recognized and it is available for use 18 Hibernating Suspending or Logging off from the Operating System Be sure to save and close all the files on your diskG SSD before hibernating suspending or logging off from the Windows operating system It is recommended that you log off the diskG SSD manually before hibernating suspending or logging off from your system To log off the diskG SSD double click Safely Remove Hardware on the Windows desktop and remove the diskG SSD from your computer If You are e away from your computer e using the switching user function by sharing a computer with others Attention To ensure the data integrity of your diskG SSD be sure to lock or log off your diskG SSD www istorage uk com diskG SSD Storage SECURING THE MAINSTREAM 19 Troubleshooting This section contains troubleshooting information for the diskG SSD If you encounter any of the following problems when using the diskG SSD refer to the corresponding answers Q How do use the diskG SSD the first time A You can use it in one of the following ways e Enter the Admin Mode with 123456 default administrator password and then you are able to change the Admin Password or create a User Password e Directly enter the Secure User Mode with 123456 default Admin Password to use the diskG SSD Q What can do if forget the User Password A Use your Admin Password to enter Admin Mo
12. de and then create another User Password in Admin Mode Q What do if I forget the Admin Password A There is no other way to retrieve the Admin Password except a complete reset of the diskG SSD After a complete reset all data will be lost and you will need to initialize allocate and format the diskG SSD manually Then you will be able to use the default Admin Password 123456 Q Why did the operating system not recognize the diskG SSD after enter the User Mode and completely reset the computer A You need to initialize allocate and format the diskG SSD manually For more information refer to Initializing and formatting the Hard Drive after a complete reset in this manual 0 How do use the diskG SSD without a password A As a full disk encryption product the diskG SSD can never be used without a password Q What encryption algorithm is used in this product A The diskG SSD uses AES 256 Dit algorithm Q Why could not change my User Password which has the same digits as my Admin Password A You can change it only in the Admin Mode In the User Mode the User Password which has the same digits is created in the Admin Mode cannot be changed or deleted Q Why could not initialize partition or format the diskG SSD A Ensure that you have administrator privileges You can use only the administrator account to initialize partition or format the diskG SSD in the Admin Mode www istorage uk com
13. de refer to page 9 for details 2 Press and hold M 1 until the LED indicator light flashes BLUE intermittently 3 Enter a User Password and press a a minimum of 6 digits and a maximum of 16 digits The LED indicator light will flash GREEN three times 4 Re enter the new User Password and press mi if the LED indicator light stays solid GREEN for two seconds and then solid BLUE the User Password was added successfully 13 Deleting the User Passwords You can delete all User Passwords by doing the following 1 Enter the Admin Mode refer to page 9 for details 2 Press and hold 7 8 if for five seconds until the LED indicator light flashes BLUE intermittently After the LED indicator light will flash GREEN three times and then BLUE intermittently 3 Press and hold 7 8 ml a second time for five seconds until the LED indicator light goes on solid GREEN for two seconds and then back to solid BLUE this indicates that the User Passwords were deleted successfully 14 Changing the User Password You can change the User Password by doing the following 1 Enter User Mode refer to page 8 for details 2 Press and hold i 1 until the LED indicator light flashes RED 3 Enter your old password and press ni The LED indicator light will turn GREEN then change to flashing BLUE 4 Enter the new password and press a The Password must be a minimum of 6 digits and a maximum of 16 digits The LED indicator light will flash
14. e diskG SSD to an available USB port on your computer The LED indicator light will flash BLUE and RED alternately Note If no activity is detected for 30 seconds in this step the diskG SSD will go into the Standby Mode 2 Press and hold Cancel IM 2 for 10 seconds until the LED indicator light flashes RED and BLUE intermittently and then stops on a solid color The LED indicator light will then turn solid GREEN for two seconds followed by solid RED You have successfully reset the diskG SSD 17 Initializing and formatting the diskG SSD after a complete reset A complete reset of the diskG SSD will erase all information and partition settings You will need to initialize and format the diskG SSD To initialize your diskG SSD do the following 1 After a complete reset attach the diskG SSD to the computer 2 Wait 5 seconds for the computer to recognize the device 3 Enter the default User Password 123456 and press l io enter the User Mode 4 Right click My Computer and then click Manage from the Windows desktop www istorage uk com diskG SSD Storage SECURING THE MAINSTREAM 5 Inthe Computer Manage window click Disk Management In the Disk Management window the diskG SSD is recognized as an unknown device that is uninitialized and unallocated Note If the Initialize Disk Wizard window opens click Cancel 6606 EE 7 b 6 Right click Unknown Disk and then se
15. e provides the following helpful resources for you istorage s Website http www istorage uk com E mail correspondence support istorage uk com Telephone support with our Technical Support Department on 44 0 20 8991 6260 istorage s Technical Support Specialists are available from 9 00 a m to 5 30 p m GMT Monday through Friday 21 Warranty and RMA information Three Year Warranty istorage offers a 3 year warranty on the iStorage diskG SSD against defects in materials and workmanship under normal use The warranty period is effective from the date of purchase either directly from iStorage or an authorised reseller Disclaimer and terms of warranty THE WARRANTY BECOMES EFFECTIVE ON THE DATE OF PURCHASE AND MUST BE VERIFIED WITH YOUR SALES RECEIPT OR INVOICE DISPLAYING THE DATE OF PRODUCT PURCHASE ISTORAGE WILL AT NO ADDITIONAL CHARGE REPAIR OR REPLACE DEFECTIVE PARTS WITH NEW PARTS OR SERVICEABLE USED PARTS THAT ARE EQUIVALENT TO NEW IN PERFORMANCE ALL EXCHANGED PARTS AND PRODUCTS REPLACED UNDER THIS WARRANTY WILL BECOME THE PROPERTY OF ISTORAGE THIS WARRANTY DOES NOT EXTEND TO ANY PRODUCT NOT PURCHASED DIRECTLY FROM ISTORAGE OR AN AUTHORIZED RESELLER OR TO ANY PRODUCT THAT HAS BEEN DAMAGED OR RENDERED DEFECTIVE 1 AS A RESULT OF ACCIDENT MISUSE NEGLECT ABUSE OR FAILURE AND OR INABILITY TO FOLLOW THE WRITTEN INSTRUCTIONS PROVIDED IN THIS INSTRUCTION GUIDE 2 BY THE USE OF PARTS NOT MANUFACTURED OR SOLD BY ISTORAGE
16. efore you begin to use the diskG SSD 2 Connecting the diskG SSD 1 Attach the integrated USB cable of the diskG SSD drive to an available USB port on your computer as shown below 2 The diskG SSD LED indicator light should glow RED www istorage uk com amp diskG SSD iStorage SECURING THE MAINSTREAM 3 Connecting the diskG SSD with USB Y cable If the LED indicator light does not power on a single USB connection use the included USB Y cable 1 Attach the diskG SSD s integrated USB cable to the female connector of the USB Y cable 2 Connect the two male USB connectors to two available USB ports on your computer 3 he diskG SSD LED indicator light should glow RED 4 How I use the diskG SSD the first time You can use It in one of the following ways e Enter the Admin Mode with 123456 default administrator password and then you are able to change the Admin Password or create a User Password e Directly enter the Secure User Mode with 123456 default Admin Password to use the diskG SSD 5 What if I forget the User Password Use your Admin Password to enter Admin Mode and then create another User Password in Admin Mode Storage employee will be unable to help you access your data In the event that this happens the only way to use the drive is to do a complete reset which will reset the encryption key making all data on the drive unrecoverable and restore t
17. he to the default Admin Password 123456 Caution If you forget or lose your ADMIN password there is no way to access the drive Even an see the Chapter Completely Resetting the diskG SSD for instructions www istorage uk com diskG SSD Storage SECURING THE MAINSTREAM 6 Entering the Standby Mode The Standby Mode is the default mode of the diskG SSD and is the gateway to other working modes To enter the Standby Mode attach the diskG SSD to your computer The drive automatically goes into Standby Mode and the LED indicator light turns RED In this mode the diskG SSD is locked It cannot be recognized by My Computer and it does not provide either the regular functions or the encryption function However it enables you to enter and switch between the Admin Mode and the User Mode 7 Entering the User Mode enter the User Mode do the following 1 Attach the diskG SSD to your computer It enters the Standby Mode 2 Enter the User Password or the Admin Password the default Admin Password is 123456 and press mi The LED indicator light turns GREEN indicating that the drive is in the User Mode If the LED indicator light flashes RED you need to re enter the correct password 6 Exiting the User Mode To exit the User Mode double click the Safely Remove Hardware icon from the Microsoft Windows desktop and then remove the diskG SSD from your computer Attach the diskG SSD to you
18. lect Initialize Disk fie Aten Ves Hep s 7 Debbesxs pomerium Layout Type Fite Sytem Statue Sy tere Teen NT omnt imeem Nes Volume Semple Back red Fok Manager 7 In the Initialize Disk window click OK Disk X You must initialize a disk before Logical Disk Manager can access it Select disks Use the following partition style for the selected disks MBR Master Boot Record GPT GUID Partition Table Note The GPT partition style is not recognized by all previous versions of Windows lt is recommended for disks larger than 2 or disks used on Itanium based computers 8 Right click in the blank area under the Unallocated section and then select New Simple Volume The Welcome to the New Simple Volume Wizard window opens www istorage uk com diskG SSD iStorage SECURING THE MAINSTREAM New Simple Volume Wizard es itt N EE _ Welcome to the New Simple Volume Wizard This wizard helps you create a simple volume on a disk A simple volume can only be on a single disk To continue click Next c oc SL EE EE 9 Click Next 10 Ifyou need only one partition accept the default partition size and click Next 11 Assign a drive letter or path and click Next 12 Create a volume label select Perform a quick format and then click Next 13 Click Finish 14 Wait until the format process is complete
19. r computer again and the LED indicator light turns RED This indicates that you are in the standby Mode www istorage uk com diskG SSD iStorage SECURING THE MAINSTREAM 9 Entering the Admin Mode A Note The diskG SSD cannot be recognized by the operating system in the Admin Mode To enter the Admin Mode do the following 1 Attach the USB cable to an available USB port on your computer The diskG SSD goes into the Standby Mode and the LED indicator light turns RED 2 Press and hold 0 for five seconds until the LED indicator light flashes RED This indicates that you can enter the Admin Password 3 Enter the Admin Password and press mi The default Admin Password is 123456 The Secure Solid State Drive is in Admin Mode when the LED indicator light has changed to BLUE Note If the LED indicator light flashes RED for a few seconds indicating the diskG SSD has returned to the standby Mode go back to Step 2 This is due to one of the following conditions e You entered an incorrect Admin Password in Step 3 e No activity was detected within two minutes in the Admin Mode 10 Exiting the Admin Mode To exit the Admin Mode press the Cancel button in the Admin Mode until the LED indicator light turns RED This indicates that you are in the Standby Mode www istorage uk com diskG SSD Storage SECURING THE MAINSTREAM 1 Changing the Admin Password his
20. tware free setup the diskG SSD enables you to securely access the drive with your own unique PIN Featuring AES 256 Dit hardware encryption and USB 2 0 connection the diskG SSD provides seamless real time encryption keeping your data safe even if the hard drive is removed from its enclosure Box Contents 2 e iStorage diskG SSD drive with integrated USB cable e Travel Pouch e USB Y cable e Quick Start Guide www istorage uk com diskG SSD iStorage SECURING THE MAINSTREAM 1 diskG SSD Layout m Cancel button cool 2 El button 3 LED Indicator lights The Cancel button can be used to e Cancel current operation e Return to the previous step when you knowingly entered a wrong password e Exit the Admin Mode The I button can be used to access the diskG SSD and it can also be used as an OK acknowledgement in the following operations e Entering a password e Confirming a new password he LED indicator light displays the following colors to indicate the various modes of operation e RED Standby Mode e e BLUE Admin Mode A e GREEN User Mode ni The LED indicator light has other display methods to indicate different status of the diskG SSD Details are provided later in this chapter www istorage uk com diskG SSD Storage SECURING THE MAINSTREAM Be sure to review the following information b
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