Benq BL2420PT
Contents
1. BL Series LCD Monitor User Manual A s la Y a h a 2 y A Ta ET ma r N k A me Fa oe Sse is 1 3 E e AECA he E a My w a e Mi A A AAS as AALS SNR a i t e Ti n a Sa i a ft MN 5 a fh j Rs Copyright Copyright O 2014 by BenQ Corporation All rights reserved No part of this publication may be reproduced transmitted transcribed stored in a retrieval system or translated into any language or computer language in any form or by any means electronic mechanical magnetic optical chemical manual or otherwise without the prior written permission of BenQ Corporation Disclaimer BenQ Corporation makes no representations or warranties either expressed or implied with respect to the contents hereof and specifically disclaims any warranties merchantability or fitness for any particular purpose Further BenQ Corporation reserves the right to revise this publication and to make changes from time to time in the contents hereof without obligation of BenQ Corporation to notify any person of such revision or changes The performance of flicker free may be affected by external factors such as poor cable quality unstable power supply signal interference or poor grounding and not limited to the above mentioned external factors Applicable for flicker free models only Power Safety Please follow these safety instructions for best performance and long life for your monitor2. 2 Eco Language Custom Key Custom Key 2 Oh DE Roya Custom Key 3 Dp pele DP Auto Switch HDMI Auto Switch Auto Power Off A ViIvi lt Select Menu from the hot key menu 2 Use or V to select System 3 Select gt to go to a sub menu and then use A or V to select a menu item 4 Use A or V to make adjustments or use Y to make selection 5 To return to the previous menu select lt 6 To exit the menu select x Navigating the main menu 4l 42 Item Function Range Settings OSD Language Display Time OSD Lock Sets the OSD menu language O The language options displayed on your OSD may differ from those shown on the right depending on the product supplied in your region Adjusts the display time of the OSD menu Prevents all the monitor settings from being accidentally changed When this function is activated the OSD controls and hotkey operations will be disabled Y To unlock the OSD controls press and hold any key for 10 seconds e English e Francais e Deutsch e Italiano e Espanol e Polski e esky e Magyar e SiCG BiH CRO e Rom n e Nederlands e PycckKn e Svenska e Portugu s HA EPX iH 5 sec e 10 sec e 15 sec e 20 sec e 25 sec e 30 sec Navigating the main menu Item Function Range Custom Key Sets the function to be accessed by custom key I e
3. Carefully lift the monitor turn it over and place it upright on its stand on a flat even surface You might want to adjust the monitor stand height See Adjusting the monitor height on page 18 for more information should position the monitor and angle the screen to minimize unwanted reflections from other light sources How to assemble your monitor hardware E 2 Connect the PC video cable Q Do not use both DVI D cable and D Sub cable on the same PC The only case in which both cables can be used is if they are connected to two different PCs with appropriate video systems To Connect the D Sub Cable Connect the plug of the D Sub cable at the end without the ferrite filter to the monitor video socket Connect the other end of the cable at the end with the ferrite filter to the computer video socket Tighten all finger screws to prevent the plugs from accidently falling out during use To Connect the DVI D Cable Connect the plug of the DVI D cable at the end without the ferrite filter to the monitor video socket Connect the other end of the cable at the end with the ferrite filter to the computer video socket Tighten all finger screws to prevent the plugs from accidently falling out during use To Connect the HDMI Cable Connect the plug of the HDMI cable to the HDMI port on the monitor Connect the other end of the cable to the HDMI port of a digital
4. e The AC plug isolates this equipment from the AC supply e The power supply cord serves as a power disconnect device for pluggable equipment The socket outlet should be installed near the equipment and be easily accessible e This product should be operated from the type of power indicated on the marked label If you are not sure of the type of power available consult your dealer or local power company e An approved power cord greater or equal to HO3VV F or HOSVV F 2G or 3G 0 75mm must be used Care And Cleaning e Cleaning Always unplug your monitor from the wall outlet before cleaning Clean the LCD monitor surface with a lint free non abrasive cloth Avoid using any liquid aerosol or glass cleaners e Slots and openings on the back or top of the cabinet are for ventilation They must not be blocked or covered Your monitor should never be placed near or over a radiator or heat source or in a built in installation unless proper ventilation is provided e Never push objects or spill liquid of any kind into this product Servicing Do not attempt to service this product yourself as opening or removing covers may expose you to dangerous voltages or other risks If any of the above mentioned misuse or other accident such as dropping or mishandling occurs contact qualified service personnel for servicing BenQ ecoFACTS BenQ has been dedicated to the design and development of greener product as part of its aspiration to real
5. VGA converted from Component Standard For basic PC application Low Blue Decreases the blue light emitted from the display to Light reduce the risk of blue light exposure to your eyes O The value for each Low Blue Light mode indicates how much blue light is decreased compared with the Standard mode Multimedia For viewing multimedia files 30 Web For web surfing 50 Surfing Office For office works or office environment 60 Reading For reading e books or documents 70 Movie For viewing videos Photo For viewing still images Eco For saving electricity with low power consumption by providing minimum brightness for all running programs M book Minimizes the visual differences between the monitor and the connected MacBook series product User Applies a combination of picture settings defined by users Senseye Displays the preview of screen images under the selected mode from ON Demo Picture Mode The screen will be divided into two windows the left OFF window demonstrates images of Standard mode while the right window presents the images under the specified mode Dynamic The function is to automatically detect the distribution of an input 0 to 5 Contrast visual signal and then to create the optimal contrast Overscan Slightly enlarges the input image Use this feature to hide annoying ON edge noise if present around your image e OFF 38 Navigating the main menu Item Function Display Mode This f
6. change the setting to one of the supported mode Please read the Preset display modes section from the link Adjusting the Screen Resolution Troubleshooting 49 D Faint shadow from the static image displayed is visible on the screen O e Activate the power management function to let your computer and monitor go into a low power sleep mode when not actively in use e Use a screensaver to prevent the occurrence of image retention 2 Is the prompt on the display illuminated in orange If the LED is illuminated in orange the power management mode is active Press any button on Y the computer keyboard or move the mouse If that does not help check the signal cable connectors If any pin is bent or broken off please contact your dealer to get necessary support ES Is the prompt on the display not illuminated at all Check the power supply mains socket the external power supply and the mains switch Ed The image is distorted flashes or flickers O Read the instructions on the link Adjusting the Screen Resolution on the CD and then select the correct resolution refresh rate and make adjustments based on these instructions O You are running the monitor at its native resolution but the image is still distorted Images from different input sources may appear distorted or stretched on the monitor running Y at its native resolution To have the optimal display performance of each type of input sources you can use the D
7. menu e By default the key is the hot key for Picture Mode To change the default settings see Customizing the hot keys on page 30 o Custom Key 1 A e For Up Increase adjustment 28 How to adjust your monitor CONDE in main Function menu OSD in hot key menu a Custom Key 2 V e By default the key is the hot key for Input To change the default settings see Customizing the hot keys on page 30 e For Down Decrease adjustment e By default the key is the hot key for Volume To change the default settings see Customizing the hot keys on page 30 Custom Key 3 e Enters sub menus e Selects menu items O e Activates the main menu e Returns to the previous menu V lt Exit x lt Exits OSD menu e OSD On Screen Display The hot keys only operate while the main menu is not currently displaying Hot key displays will disappear after a few seconds of no key activity e To unlock the OSD controls press and hold any key for 10 seconds Controlling the display with Display Pilot The Display Pilot software is provided as an alternative to control the display Download and install from www benq com The main functions include e Control of the OSD menus e Setup of rotating the display with the monitor automatically see page 19 For more information go to System gt Options gt User Manual in Display Pilot Display Pilot is available on Windows operating sy
8. normal for blurring to occur due to conduction losses in extension cables You can minimize these losses by using an extension cable with better conduction quality or with a built in booster ES Does the blurring only occur at resolutions lower than the native maximum resolution O Read the instructions on the link Adjusting the Screen Resolution on the CD Select the native resolution Pixel errors can be seen One of several pixels is permanently black one or more pixels are permanently white one or more pixels are permanently red green blue or another color O e Clean the LCD screen e Cycle power on off e These are pixels that are permanently on or off and is a natural defect that occurs in LCD technology ES The image has a faulty coloration O It has a yellow blue or pink appearance Go to Picture and Reset Color and then choose YES to reset the color settings to the factory defaults If the image is still not correct and the OSD also has faulty coloration this means one of the three primary colors is missing in the signal input Now check the signal cable connectors If any pin is bent or broken off please contact your dealer to get necessary support ES No image can be seen O Is the prompt on the display illuminated in green If the LED is illuminated in green and there is a message Out of Range on the screen this means you are using a display mode that this monitor does not support please
9. output device 12 Howto assemble your monitor hardware lo Connect the DP Cable Connect the plug of the DP cable to the monitor video socket Connect the other end of the cable to the computer video socket If the image is not displayed go to System DisplayPort and change the setting to 1 1 And then connect the cable again If there is more than one video transmission method available to you you might want to take the picture quality of each video cable into consideration before making the connection Better quality HDMI DVI D DP Good quality D Sub O The video cables included in your package and the socket illustrations on the right may vary depending on the product supplied for your region 3 Connect the audio cable Connect the audio cable between the socket on the rear of the monitor Line In and your computer audio outlet You may connect headphones to the headphone jack found on the back side of the monitor 4 Connect USB devices Connect the USB cable between the PC and the monitor via the upstream USB port at the back This upstream USB port transmits data between the PC and the USB devices connected to the monitor How to assemble your monitor hardware 13 Connect USB devices via other USB ports downstream on the monitor These downstream USB ports transmit data between connected USB devices and the upstream port 5 Connect the power cable to the moni
10. the future when you may need to transport the monitor The fitted foam packing is ideal for protecting the monitor during transport O Always keep the product and accessories out of reach of small children 6 Getting started Getting to know your monitor Front view Back view Light sensor Eco sensor 2 Control buttons 3 Power button 4 Cable management hole 5 Input and output ports vary by model see Input and output ports on page 8 6 Kensington lock slot Getting to know your monitor 7 7 Headphone hook 8 VESA mount release button Input and output ports Available input and output ports may vary depending on your purchased model Check the Specification document on the provided CD for details Power switch AC power input jack DVI D socket HDMI socket DisplayPort socket D Sub socket Audio Line In Headphone jack USB 2 0 port upstream connecting to the PC 10 USB 2 0 port x 2 downstream connecting to USB devices 2 3 45 6789 10 ee eS aS SY o e Above diagram may vary depending on the model e Picture may differ from product supplied for your region 8 Getting to know your monitor Connection The following connection illustrations are for your reference only For cables that are not supplied with your product you can purchase them separately For detailed connection methods see page 2 13 USB peripherals USB 2 0 Headphone Spea
11. the monitor until the noise disappears Customizing the hot keys The left 3 control keys also called custom keys perform as hot keys to provide direct access to pre defined functions You can change the default setting and designate different functions for these keys Press any of the control keys to bring up the hot key menu and press Menu to access the main menu Go to System Select the custom key you want to change In the sub menu select a function that can be accessed by this key A pop up message will appear showing that the setup is complete Adjusting display mode To display images of aspect ratio other than 16 9 and size other than the panel size of your purchased model you can adjust the display mode on the monitor Press any of the control keys to bring up the hot key menu and press Menu to access the main menu Go to Picture Advanced and Display Mode Select an appropriate display mode The setting will take effect immediately How to adjust your monitor Choosing an appropriate picture mode Your monitor provides various picture modes that are suitable for different types of images See Picture Mode on page 37 for all the available picture modes Go to Picture Advanced and Picture Mode for a desired picture mode Connecting the monitor to your MacBook series product While the monitor is connected to your MacBook series product switch to M book mode which represents MacBook s color matching and
12. Picture Mode 1 e CAD CAM Custom Key Sets the function to be accessed by custom key 2 e Animation 2 e Low Blue Light Custom Key Sets the function to be accessed by custom key 3 e Display Mode 3 e Brightness e Contrast e Auto Adjustment e Volume e Mute e Input e Eye Protect e Eye Protect Meter e ECO Sensor e ECO Sensor Meter e Smart Reminder DDC CI Allows the monitor settings to be set through the software ON on the PC OFF DDC CI short for Display Data Channel Command Interface which was developed by Video Electronics Standards Association VESA DDC CI capability allows monitor controls to be sent via the software for remote diagnostics DP Auto When this function is activated DP port will be in the e ON Switch input auto select loop Otherwise DP can only be selected OFF by input select or by hot key HDMI Auto When this function is activated HDMI port will be inthe ON Switch input auto select loop Otherwise HDMI can only be OFF selected by input select or by hot key Auto Power Sets the time to power off the monitor automatically in e OFF Off power saving mode 10min e 20min e 30min Resolution Sets whether to display the resolution notice of the ON Notice recommended resolution when a new input source is OFF detected by the monitor Navigating the main menu 43 44 Item Function Range Information Displays the current monitor property settings e Input eCurrent Resoluti
13. and the corresponding OSD icons will disappear For models without certain functions their settings and related items will not appear on the menu Mode Standard e Display Picture Senseye Demo CAD CAM Dynamic Contrast Animation 1 Audio Overscan Presentation A System Display Mode Standard Ergonomics Color Format Low Blue Light Eco HDMI RGB PC Range Movie Photo A Vivi lt Select Menu from the hot key menu 2 Use or V to select Picture Advanced 3 Select gt to go to a sub menu and then use or V to select a menu item 4 Use or V to make adjustments or use Y to make selection 5 To return to the previous menu select lt 6 To exit the menu select x Item Function Picture Select a picture mode that best suits the type of images shown on the Mode screen sRGB For better color matching representation with the peripheral devices such as printers digital cameras etc CAD CAM Enhances the contrast ifa CAD CAM software is used Animation Enhances the contrast of the dark shades so you 0 10 could work on the details easily when making an animation Navigating the main menu 37 Presentation Function Minimizes the differences of color contrast and brightness between the images displayed on the monitor and projected by a projector O Available only when the input source is HDMI DP or D Sub
14. eature is provided to allow aspect ratios other than 16 9 to be displayed without geometric distortion Q The options under Display Mode will be different depending on the input signal sources Depending on your selection of Picture Mode different Display Mode option is pre set Change the setting if needed Full Scales the input image to fill the screen Ideal for 16 9 aspect images The input image is displayed without geometric distortion filling as much of the display as possible Aspect 1 1 Displays the input image in its native resolution without scaling Color Format Determines the color space RGB or YUV based on the detected video signal Q You might need to manually set the Color Format if colors shown on the monitor screen do not display properly O If the input source is HDMI or DP color format is not selectable In other words Color Format is automatically set depending on the input video source RGB e For D Sub VGA input source from PC e For DVI input source YUV For D Sub Component converted from VGA input source from a video device HDMI RGB PC Range Determines the range of color scales Select an option that matches the RGB range setting on the connected HDMI device RGB 0 255 RGB 16 235 Navigating the main menu 39 Audio menu Available menu options may vary depending on the input sources functions and setting
15. eys that are not available will be disabled and the corresponding OSD icons will disappear For models without certain functions their settings and related items will not appear on the menu Mode Standard Auto Adjustment TN Picture Auto Pivot TIN Picture Advanced Input ad Audio H Position Pixel Clock 2 Eco Phase Alv ivi lt Select Menu from the hot key menu 2 Use or V to select Display 3 Select gt to go to a sub menu and then use or V to select a menu item 4 Use Av or V to make adjustments or use Y to make selection 5 To return to the previous menu select lt 6 To exit the menu select x Function Auto Adjustment Optimizes and adjusts the screen settings automatically for you O Not applicable to a digital input signal Auto Pivot Sets to rotate the display with the monitor Use this to change the input to that appropriate to D Sub your video cable connection type e DVI e HDMI e DisplayPort Navigating the main menu 33 34 Item Function Range H Position Adjusts the horizontal position of the screen image O to 100 Adjusts the vertical position of the screen image O to 100 Pixel Clock Adjusts the pixel clock frequency timing to O to 100 synchronize with the analog input video signal See also Picture optimization on page 30 O Not applicable to a digital input signal Phase Adjusts the pixel clock phase timing to
16. he BenQ LCD Monitor CD ROM and select the appropriate monitor model Further details and step by step instructions for either an automatic new or upgrade existing installation see e How to install the monitor on a new computer on page 23 e How to upgrade the monitor on an existing computer on page 24 e If you require a User Name and Password to login to your Windows computer you must be logged on as an Administrator or as a member of the Administrators group in order to install the monitor driver software Furthermore if your computer is connected to a network which has security access requirements network policy settings may prevent you from installing software on your computer e To check the name of the purchased model refer to the specification label on the back of the monitor Getting the most from your BenQ monitor How to install the monitor on a new computer This instruction details the procedure for selecting and installing the BenQ LCD Monitor driver software on a new computer which has never had a monitor driver installed before This instruction is only suitable for a computer which has never been used before and for which the BenQ LCD Monitor is the first ever monitor to be connected to it If you are adding the BenQ LCD Monitor to an existing computer that has already had another monitor connected to it and has monitor driver software installed you should not be following these instructions You should instead be fo
17. he monitor base surface while it is being rotated do tilt and extend the monitor to the highest position before you start to rotate the display You should also make sure there are no obstacles around the monitor and there is enough room for cables How to assemble your monitor hardware 19 5 Adjust the monitor to the desired viewing angle Viewing angle adjustment You may position the screen to the desired angle with the monitor tilt swivel and height adjustment functions Refer to the product specifications for details 20 How to assemble your monitor hardware Using the monitor wall mounting kit The back of your LCD monitor has a VESA standard mount with 00mm pattern allowing the installation of a wall mount bracket Before starting to install a monitor wall mounting kit please read the precautions carefully Precautions e Install your monitor and monitor mounting kit on a wall with flat surface e Ensure that the wall material is stable to support the weight of the monitor e Turn off the monitor and the power before disconnecting the cables from the LCD monitor Remove the monitor stand Lay the screen face down on a clean and well padded surface Detach the monitor stand as instructed in step 2 in How to detach the stand and the base on page 16 2 Remove the screws on the back cover Use a cross pointed screwdriver to release the screws on the back cover The use of a magnetic head screwd
18. he monitor signal cable Protect the monitor and screen by clearing a flat open area on your desk and placing a soft item like a towel on the desk for padding before laying the screen face down on a flat clean padded surface Q Please be careful to prevent damage to the monitor Placing the screen surface on an object like a stapler or a mouse will crack the glass or damage the LCD substrate voiding your warranty Sliding or scraping the monitor around on your desk will scratch or damage the monitor surround and controls 2 Remove the monitor stand While pressing and holding the VESA mount release button O detach the stand from the monitor O and 3 Remove the monitor base Release the thumbscrew on the bottom of the monitor base 16 How to assemble your monitor hardware Turn the stand counterclockwise until you cannot go further And then detach the base from the stand You can remove the headphone hook as illustrated Keep the headphone hook somewhere safe How to assemble your monitor hardware 17 Adjusting the monitor height To adjust the monitor height hold both the left and the right sides of the monitor to lower the monitor or lift it up to the desired height e Avoid placing hands on the upper or lower part of the Q height adjustable stand or at the bottom of the monitor as ascending or descending monitor might cause personal injuries Keep children out of reach of the mon
19. isplay Mode function to set a proper aspect ratio for the input sources See Display Mode on page 39 for details gt The image is displaced in one direction O Read the instructions on the link Adjusting the Screen Resolution on the CD and then select the correct resolution refresh rate and make adjustments based on these instructions E The OSD controls are inaccessible O To unlock the OSD controls when it is preset to be locked press and hold any key for 10 seconds Ed No sound can be heard from the connected external speakers O e Remove your headphone if the headphone is connected to the monitor e Check whether the headphone jack is properly connected e If the external speakers are USB powered check whether the USB connection is OK e Increase the volume volume may be muted or too low on the external speakers 50 Troubleshooting ES No sound can be heard from the built in speakers O e Check whether Line In is properly connected e Increase the volume volume may be muted or too low e Remove your headphone and or external speakers If they are connected to the monitor the built in speakers are automatically muted ES The light sensor of the monitor does not work well O The light sensor is located at the front bottom of the monitor Please check e If the Eye Protect function is set to ON Check Ergonomics gt Eye Protect e If there are any obstacles in front of the sensor that keep the senso
20. item 4 Use Ai or V to make adjustments or use Y to make selection 5 To return to the previous menu select lt 6 To exit the menu select x Item Function ECO Sensor Your monitor comes with a proximity sensor called ECO ON sensor which detects your presence in front of the OFF monitor within the set range If the sensor detects no presence the monitor is turned off in 40 seconds to save power U If the monitor is turned off by the ECO sensor the power button flashes in green If the ECO sensor detect no presence for over 2 hours the monitor will be powered off Press the power button to turn on the monitor Navigating the main menu 47 48 Item Function ECO Sensor Sets to display the countdown to turn off the monitor ON Meter OFF Sensor Decides how far the sensor can detect Near Range e Middle eFar Navigating the main menu Troubleshooting Frequently asked questions FAQ The image is blurred O Read the instructions on the link Adjusting the Screen Resolution on the CD and then select the correct resolution refresh rate and make adjustments based on these instructions Ed How do you use a VGA extension cable Remove the extension cable for the test Is the image now in focus If not optimize the image by working through the instructions in the Adjusting the refresh rate section on the link Adjusting the Screen Resolution It is
21. itor while performing this operation e If the monitor has been rotated to portrait mode and height adjustment is desired you should be noted that the wide screen will keep the monitor from being lowered to its minimum height 18 How to assemble your monitor hardware Rotating the monitor Pivot the display Before rotating the monitor with a portrait viewing orientation the display has to be rotated 90 degrees Click to launch the Display Pilot Software installed from www benq com and check Auto Pivot to set the display to rotate with the monitor automatically Alternatively right click the desktop and select Screen resolution from the popup menu Select Portrait in Orientation and apply the setting Depending on the operating system on your PC different procedures should be followed to adjust the screen orientation Refer to the help document of your operating system for details 2 Pivot the OSD menu Once the display is rotated you also need to rotate the OSD menu Go to Display and Auto Pivot Select ON The OSD menu rotates with the monitor 3 Fully extend the monitor and tilt it Gently lift the display up and extend it to the maximum extended position Then tilt the monitor Q The monitor should be vertically extended to allow to rotate from landscape to portrait mode 4 Rotate the monitor 90 degrees clockwise as illustrated 0 To avoid the edge of the LCD display hitting t
22. ize the ideal of the Bringing Enjoyment N Quality to Life corporate vision with the ultimate goal to achieve a low carbon society Besides meeting international regulatory requirement and standards pertaining to environmental management BenQ has spared no efforts in pushing our initiatives further to incorporate life cycle design in the aspects of material selection manufacturing packaging transportation using and disposal of the products BenQ ecoFACTS label lists key eco friendly design highlights of each product hoping to ensure that consumers make informed green choices at purchase Check out BenQ s CSR Website at http csr BenQ com for more details on BenQ s environmental commitments and achievements N CCOFACTS Mercury free LED backlit display BFR PVC free casing plastics Eco friendly ink printing in packaging box Affichage r tro clair par DEL sans mercure Plastiques du boitier sans BFR PVC Impression a l encre cologique dans l emballage Table of Contents COPIE eri aros 2 E A e e O E E E E E 5 Getting to know your MONItOF ou ceceesssssecceceeccsccscssesceeceecescsseeccscssssesesseceeceaseeseeseceeeseeeeeeees 7 BION VO N A o ERE no E EE 7 BACI VICIN cee POP ir A ep dec cece sc peers E E E AEA 7 INPUt and output PO Sensa nean eon ee E eee ee ee eee eee 8 COnN LO too dopo cidos 9 How to assemble your monitor hardware cssssssssscssescceceeccecseceeececeeccsceecesessseeseeeeees lO How to detach the sta
23. kers PC Notebook Getting to know your monitor 9 How to assemble your monitor hardware e If the computer is turned on you must turn it off before continuing Do not plug in or turn on the power to the monitor until instructed to do so e The following illustrations are for your reference only Available input and output jacks may vary depending on the purchased model Attach the monitor base Q Please be careful to prevent damage to the monitor Placing the screen surface on an object like a stapler or a mouse will crack the glass or damage the LCD substrate voiding your warranty Sliding or scraping the monitor around on your desk will scratch or damage the monitor surround and controls Protect the monitor and screen by clearing a flat open area on your desk and placing a soft item like the monitor packaging bag on the desk for padding Gently lay the screen face down on a flat clean padded surface Attach the monitor stand to the monitor base as illustrated Make sure to align the arrow on the end of the stand to the one on the monitor Turn the stand clockwise until you cannot go further 10 How to assemble your monitor hardware Tighten the thumbscrew on the bottom of the monitor base as illustrated Orient and align the stand arm with the monitor O push them together until they click and lock into place Gently attempt to pull them back apart to check that they have properly engaged
24. llowing the instructions for How to upgrade the monitor on an existing computer Follow the instructions in How to assemble your monitor hardware on page 10 When Windows starts it will automatically detect the new monitor and launch the Found New Hardware Wizard Follow the prompts until it displays the option to Install Hardware Device Drivers 2 Insert the BenQ LCD Monitor CD ROM into a CD drive on the computer 3 Check Search for a suitable driver for my device option and click Next 4 Check the option for CD ROM drives uncheck all others and click Next 5 Look to confirm that the wizard has selected the correct name of your monitor and click Next 6 Click Finish 7 Restart the computer To find the suitable driver files for the purchased model refer to the following table Driver files Suitable models BL2420 BL2420PT BL2420PH BL2420PE Getting the most from your BenQ monitor 23 24 How to upgrade the monitor on an existing computer This instruction details the procedure for manually updating the existing monitor driver software on your Microsoft Windows computer It is currently tested as compatible for Windows 8 1 Windows 8 and Windows 7 Operating System OS The BenQ LCD Monitor driver for your model may well function perfectly with other versions of Windows however as at the time of writing BenQ has done no testing of this driver on other versions of Windows and cannot guarantee its ope
25. nd and the base oun eeesesseesecesseesecescesscescesecsscesceesscesceesscesceessceseeeseeeees 16 Adjusting the monitor height ooooooonononconcononooncnnonooncnnonoononaonoononccnnonon coo no nor anononon ano co nor acononon crono nooo 18 As Un sanectensedsocesaeasacndsdeetibesqainesiaidsens 19 Viewing angle ACjUSCMENL cscssscscesssscscecsssssssssesssssessssssscesssssecensesseceasessaceassseacsasessaceacsesessaseesacees 20 Using the monitor wall mounting Kit oononoonnononnonononnocnnnnnnorononnnonoononnoncononnonnononnonnononnonaononnonaoss 2 Getting the most from your BenQ monitor seeesessssssesesesesesesesesesesesesssseseseseseseseseseseseseo 22 How to install the monitor ON a NEW computer esesesesessseseseseseseseseseseseseseseseseseseseseseseseseseseseseseses 23 How to upgrade the monitor on an existing COMputer o ocociccccocconnocacocnnonononononononannconorooncnnonoononnonos 24 How to install on Windows 8 8 1 system cc ccececssesseccscesseccsccsssccscessscssceesesesceesseesceeseneseeeseneees 25 How to install on Windows 7 system ou esessssseseceecesseceececsecescessecescsesecesceeseessceaeeesceaceeseeesceeseeeacees 26 How to adjust your monitor 0 esesseseceecssceeccscceecesseessscersesseeseseesseeesececeaceecesceeeesesaeeeees 27 ias o A E Un AI O 27 Basic MENU OpPeratiOm ear 28 eos rs A e 30 CUSTOMIANE the MOLI or sono oi 30 a o apse atoaetaceneas ee Eaei 30 Choosing an appropriate pictu
26. on e Optimum Resolution best with the monitor DisplayPort Selects an appropriate DP standard for data transmission e 1 1 1 2 Reset All Resets all mode color and geometry settings to the factory default values e YES e NO Navigating the main menu Ergonomics menu Available menu options may vary depending on the input sources functions and settings Menu options that are not available will become grayed out And keys that are not available will be disabled and the corresponding OSD icons will disappear For models without certain functions their settings and related items will not appear on the menu Mode Standard e Display Eye Protect Em Picture Eye Protect meter TN Picture Advanced Smart Reminder 1 Audio Time Interval min Ja System Duration sec Eco A V gt lt Select Menu from the hot key menu 2 Use or V to select Ergonomics 3 Select gt to go to a sub menu and then use or V to select a menu item 4 Use or V to make adjustments or use Y to make selection 5 To return to the previous menu select lt 6 To exit the menu select x Item Function Eye Protect Your monitor comes with a light sensor which detects the ON light condition around the monitor and adjusts the monitor OFF backlight automatically This is to protect your eyes from overexposure to bright light If the light is sufficient the monitor brightnes
27. our system it may be D or E or F etc 9 Select the correct folder name of your monitor from provided driver list and click Next This will copy and install the appropriate monitor driver files to your computer 10 Click Close You may be prompted to restart your computer after the driver update is complete Getting the most from your BenQ monitor How to adjust your monitor vy The control panel e e e ly Name Description Control keys Accesses the functions or menu items displayed on the screen right next to each key 2 Power key Turns the power on or off The control keys are embedded in a touchpad and are indicated by the LED indicators Touch of an LED indicator represents pressing the corresponding control key How to adjust your monitor 27 Basic menu operation All OSD On Screen Display menus can be accessed by the control keys You can use the OSD menu to adjust all the settings on your monitor Be S o 00000 all ls Rak Press any of the control keys 2 The hot key menu is displayed The left three controls are custom keys and are designated for particular functions 3 Select Menu to access the main menu 4 In the main menu follow the icons next to the control keys to make adjustments or selection See Navigating the main menu on page 32 for details on the menu options OSD icon in main Function OSD in hot key No menu
28. r from detecting the light properly e If there are any objects or clothing in bright colors in front of the sensor Bright colors especially white and fluorescent colors reflect light and the sensor cannot detect the main light sources ES The ECO sensor of the monitor does not work well e The ECO sensor is located at the front bottom of the monitor Check if there are any obstacles in front of the sensor that keep the sensor from detecting your presence properly e The colors and the materials of your clothes may affect the detection Adjust the sensor range if needed See Sensor Range on page 48 for more information e Adjust the distance between you and the monitor If none of the proceeding actions works it is probably because the materials of your clothes are unique and cannot be detected by the ECO sensor Please be noted that this is neither a manufacturing defect nor is the sensor damaged You should turn off the ECO sensor for now in Eco gt ECO Sensor Need more help If your problems remain after checking this manual please contact your place of purchase or e mail us at Support BenQ com Troubleshooting 51
29. ration on those systems Installing monitor driver software involves selecting an appropriate information file inf on the BenQ LCD Monitor CD ROM for the particular model monitor you have connected and letting Windows install the corresponding driver files from the CD You need only steer it in the right direction Windows has an Upgrade Device Driver Wizard to automate the task and guide you through the file selection and installation process See e How to install on Windows 8 8 1 system on page 25 e How to install on Windows 7 system on page 26 Getting the most from your BenQ monitor How to install on Windows 8 8 1 system Open Display Properties Move the cursor to the lower right of the screen or press the Windows C buttons on the keyboard to bring up the Charm bar Go to Settings Control Panel Devices and Printers and right click the name of your monitor from the menu Alternatively right click the desktop and select Personalize Display Devices and Printers and right click the name of your monitor from the menu Select Properties from the menu Click the Hardware tab Click Generic PnP Monitor and then the Properties button Click the Driver tab and the Update Driver button Insert the BenQ LCD Monitor CD ROM into a CD drive on the computer A A A oe In the Update Driver Software window select the option Browse my computer for driver software 8 Click Browse and navigate to the following director
30. re MOde sesesesesesesesesesesesessseseseseseseseseseseseseseseseseseseseseseseseseseseseses 3 Connecting the monitor to your MacBook series Product csessessscseseceecseecsscsesseseeeeeseeeees 3 Nayicatine the Main Men susi 32 BG pp PA e cep II oe A neste A A 33 o e Eo E EN T 35 FICHUFE Adan edinen asirios 37 PUNO SUVS INU rs rain 40 SA e SO O o T E 4 e REO A A 45 ECO MEN entren 47 A E O A 49 Frequently asked questions FAQ cc cssscssessssesssssccesssssccsesssccsessscescessecsscesseecsceseesesceecseseceseeesecees 49 INeCd More nel asta is 5 Getting started When unpacking please check you have the following items If any are missing or damaged please contact the place of purchase for a replacement BenQ LCD Monitor Monitor Stand Monitor Base Quick Start Guide CD ROM Power Cord Picture may differ from product supplied for your region Video Cable D Sub Getting started 5 Video Cable DVI D Optional accessory sold separately Video Cable DP Optional accessory sold separately Video Cable HDMI Optional accessory sold separately Audio Cable USB Cable Headphone hook e Available accessories and the pictures shown here may differ from the actual contents and the product supplied for your region For cables that are not supplied with your product you can purchase them separately e Consider keeping the box and packaging in storage for use in
31. river is recommended to avoid of losing the screws Q In case you intend to use your monitor on the stand in the future please keep the monitor base monitor stand and screws somewhere safe for future use 3 Follow the instruction manuals of the wall mount bracket you purchased to complete the installation How to assemble your monitor hardware 2l Getting the most from your BenQ monitor 22 To gain the most benefit from your new BenQ LCD monitor you should install the custom BenQ LCD Monitor driver software as provided on the BenQ LCD Monitor CD ROM The circumstances under which you connect and install your BenQ LCD Monitor will determine which process you need to follow to successfully install the BenQ LCD Monitor driver software These circumstances relate to which version of Microsoft Windows you are using and whether you are connecting the monitor and installing the software onto a new computer without existing monitor driver software or whether you are upgrading an existing installation which already has existing monitor driver software with a newer monitor In either case however the very next time you turn on your computer after connecting the monitor to your computer Windows will automatically recognize the new or different hardware and will launch its Found New Hardware wizard Follow the wizard instructions until it asks you to select a monitor model At that point click the Have Disk button insert t
32. s Menu options that are not available will become grayed out And keys that are not available will be disabled and the corresponding OSD icons will disappear For models without certain functions their settings and related items will not appear on the menu Mode Standard e Display GN Picture Mute TIN Picture Advanced Audio Select Ja System Ergonomics 2 Eco A VIvi lt Select Menu from the hot key menu 2 Use A or V to select Audio 3 Select gt to go to a sub menu and then use or V to select a menu item 4 Use Ai or V to make adjustments or use Y to make selection 5 To return to the previous menu select lt 6 To exit the menu select x l Item Function Range Volume Adjusts the audio volume O 100 Mute Mutes the audio input e ON e OFF Audio Select Allow users to select the audio source or let the e PC Audio for models with monitor detect it automatically Auto Detect more than 2 audio sources 40 Navigating the main menu System menu Available menu options may vary depending on the input sources functions and settings Menu options that are not available will become grayed out And keys that are not available will be disabled and the corresponding OSD icons will disappear For models without certain functions their settings and related items will not appear on the menu Mode Standard ae Display Mm Picture TN Picture Advanced 1d Audio Ergonomics
33. s is increased If the monitor is in a poor light the monitor brightness is decreased O If you prefer to adjust the monitor brightness manually go to PICTURE gt Brightness Navigating the main menu 45 46 Item Function Eye Protect Sets to display the light condition around the monitor on ON Meter the screen e OFF Smart Decides to display the pop up message that reminds you to ON Reminder rest your eyes OFF Time Sets the interval of the reminder message 20 interval 40 min e 60 80 100 Duration Sets the time the reminder message lasts on the screen 5 sec O 10 Alternatively when the reminder message is displayed press any 645 key except the power button to hide the message 20 e25 Navigating the main menu Eco menu Available menu options may vary depending on the input sources functions and settings Menu options that are not available will become grayed out And keys that are not available will be disabled and the corresponding OSD icons will disappear For models without certain functions their settings and related items will not appear on the menu Mode Standard e Display Em Picture ECO Sensor Meter 38 Picture Advanced Sensor Range A Audio Ja System Ergonomics Alv ivi lt Select Menu from the hot key menu 2 Use or V to select Eco 3 Select gt to go to a sub menu and then use or V to select a menu
34. stems only How to adjust your monitor 29 30 Picture optimization The easiest way to obtain an optimal display from an analog D Sub input is to use the Auto Adjustment function Go to Display and Auto Adjustment to optimize the currently displayed image to the screen When you connect a digital input signal using a digital DVI HDMI or DP cable to your monitor the Auto Adjustment function will be disabled because the monitor will automatically display the best image Please ensure that the connected graphic card on your computer is set to the native resolution of the monitor when you use the Auto Adjustment function If you wish you can always adjust the screen geometric settings manually using geometry menu items To assist you in this endeavour BenQ has provided a screen test image utility which you can use to check for screen color grayscale and line gradient display Run the test program auto exe from CD ROM You could also use any other image such as the desktop of your operating system However we recommend that you use auto exe As you run auto exe a test pattern displays Press any of the control keys to bring up the hot key menu Select Menu to access the main menu Go to Display and Auto Adjustment If you notice a vertical noise like a curtain effect shimmering of vertical lines select Pixel Clock and adjust the monitor until the noise disappears If you notice a horizontal noise select Phase and adjust
35. synchronize O to 63 with the analog input video signal See also Picture optimization on page 30 O Not applicable to a digital input signal Navigating the main menu Picture menu Available menu options may vary depending on the input sources functions and settings Menu options that are not available will become grayed out And keys that are not available will be disabled and the corresponding OSD icons will disappear For models without certain functions their settings and related items will not appear on the menu Mode Standard 36 Display Brightness Normal R G B 00 100 Contrast Bluish aS Picture Advanced Sharpness Reddish 1G Audio Gamma Ja System Ergonomics Hue 2 Eco Saturation Reset Color NS INNARASS Select Menu from the hot key menu 2 Use A or V to select Picture 3 Select gt to go to a sub menu and then use or V to select a menu item 4 Use or V to make adjustments or use Y to make selection 5 To return to the previous menu select lt 6 To exit the menu select x Item Function Range Brightness Adjusts the balance between light and dark shades O to 100 Contrast Adjusts the degree of difference between darkness and O to 100 lightness Sharpness Adjusts the clarity and visibility of the edges of the subjects to 10 in the image Navigating the main menu 35 36 Function Gamma Adjusts the tone l
36. tor Plug one end of the power cord into the socket labelled Pes on the rear of the monitor Do not connect the other end to a power outlet just yet 6 Organize the cables 7 Install the headphone hook optional step You can install the headphone hook to place your headphone It is useful when your headphone is not in use Orient and align the headphone hook with the hole on the monitor stand and attach the hook to the hole O Turn the hook clockwise until you cannot go further O The headphone hook is ready to use O maximum load capacity of the headphone hook is 500g 14 How to assemble your monitor hardware 8 Connect to and turn on the power Plug the other end of the power cord into a power outlet and turn it on Q Picture may differ from product supplied for your region Switch the power switch next to the AC power input jack to ON Turn on the monitor by pressing the power button on the monitor Turn on the computer too and follow the instructions in Getting the most from your BenQ monitor on page 22 to install the monitor software To extend the service life of the product we recommend that you use your computer s power management function How to assemble your monitor hardware I5 How to detach the stand and the base Prepare the monitor and area Turn off the monitor and the power before unplugging the power cable Turn off the computer before unplugging t
37. uminance The default value is 3 the e 1 standard value for Windows 2 3 4 5 Color Normal Allows video and still photographs to be viewed Temperature with natural coloring This is the factory default color Bluish Applies a cool tint to the image and is factory pre set to the PC industry standard white color Reddish Applies a warm tint to the image and is factory pre set to the news print standard white color User The blend of the Red Green and Blue primary R 0 100 Define colors can be altered to change the color tint of G 0 100 the image Go to the succeeding R red B 0 100 G green and B blue menus to change the settings Decreasing one or more of the colors will reduce their respective influence on the color tint of the image e g if you reduce the Blue level the image will gradually take on a yellowish tint If you reduce Green the image will become a magenta tint Hue Adjusts the degree of how we perceive colors 0 100 Saturation Adjusts the purity degree of colors O 100 Reset Color Resets the custom color settings to the factory defaults e YES e NO AMA Improves the gray level response time of the LCD panel OFF e High e Premium Navigating the main menu Picture Advanced menu Available menu options may vary depending on the input sources functions and settings Menu options that are not available will become grayed out And keys that are not available will be disabled
38. visual representation on your monitor Connect your monitor to the MacBook series product 2 Goto Picture Advanced and Picture Mode 3 Select M book The setting will take effect immediately How to adjust your monitor 3 Navigating the main menu You can use the OSD On Screen Display menu to adjust all the settings on your monitor Press any of the control keys to bring up the hot key menu and press Menu to access the main menu See Basic menu operation on page 28 for details Available menu options may vary depending on the input sources functions and settings Menu options that are not available will become grayed out And keys that are not available will be disabled and the corresponding OSD icons will disappear For models without certain functions their settings and related items will not appear on the menu The OSD menu languages may differ from the product supplied to your region see Language on page 42 under System and OSD Settings for more details For more information on each menu please refer to the following pages e Display menu on page 33 e Picture menu on page 35 e Picture Advanced menu on page 37 e Audio menu on page 40 e Ergonomics menu on page 45 e Eco menu on page 47 e System menu on page 41 32 Navigating the main menu Display menu Available menu options may vary depending on the input sources functions and settings Menu options that are not available will become grayed out And k
39. y diBenQ_LCDiDriverl where d is the drive letter designator for the CD ROM drive The drive letter for your CD drive may differ from the example above depending upon your system it may be D or E or F etc 9 Select the correct folder name of your monitor from provided driver list and click Next This will copy and install the appropriate monitor driver files to your computer 10 Click Close You may be prompted to restart your computer after the driver update is complete Getting the most from your BenQ monitor 25 O 26 How to install on Windows 7 system oo E a Open Display Properties Go to Start Control Panel Hardware and Sound Devices and Printers and right click the name of your monitor from the menu Alternatively right click the desktop and select Personalize Display Devices and Printers and right click the name of your monitor from the menu Select Properties from the menu Click the Hardware tab Click Generic PnP Monitor and then the Properties button Click the Driver tab and the Update Driver button Insert the BenQ LCD Monitor CD ROM into a CD drive on the computer In the Update Driver Software window select the option Browse my computer for driver software Click Browse and navigate to the following directory d BenQ LCD Driver where d is the drive letter designator for the CD ROM drive The drive letter for your CD drive may differ from the example above depending upon y
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