Sapphire 11215-14-20G AMD Radeon R7 250 2GB graphics card
Contents
1. 11 Reconnect any cables you have disconnected and plug in the computer power cord 12 Turn on the monitor and then the computer You can now enable and configure AMD CrossFire support using the Control Center software application For more information see Chapter 5 Using the Control Center Software p 17 4 3 Enabling and Configuring AMD CrossFire Once all your graphics cards are properly installed you can begin enabling and configuring AMD CrossFire technology support using the AMD Catalyst Control Center software application which is a component of the AMD Catalyst software engine that can be downloaded from the Drivers and Support page at http support amd com AMD CrossFire settings can be found on the AMD CrossFire page which is located under the Gaming and Performance groups in both the Standard and Advanced views in AMD Catalyst Control Center When AMD CrossFire is enabled the graphics processor in one of the cards acts as the primary processor this card is known as the primary card Graphics rendering tasks are shared between all available processors to accelerate displays that are connected to the primary card By default displays that are connected to other graphics cards are disabled Use AMD Catalyst Control Center to change your display setup and AMD CrossFire settings as needed For more information see the context sensitive help system that comes with the application 2014 Advanced Micro Device2. 32 Reference AMD Radeon R7 240 07 250 Graphics 2014 Advanced Micro Devices Inc
3. that each AMD Radeon R7 240 R7 250 graphics card is separated by at least one empty expansion slot 7 If needed connect the power supply to the cards Tip The location of power connections may vary between models They can be located on either the side or back of the card AMD RadeonTM R7 240 R7 250 Graphics O 2014 Advanced Micro Devices Inc AMD CrossFireTM Technology 3 Figure 4 1 Connecting the Power Cables Power supply 8 If your AMD CrossFire configuration requires an AMD CrossFire internal bridge interconnect between cards remove the protection tags from the ends of the AMD CrossFire interconnect before using it to connect the cards Always handle the AMD CrossFire bridge interconnect by the connector only Do not push or pull on the flexible cable 2014 Advanced Micro Devices Inc AMD Radeon R7 240 R7 250 Graphics 14 AMD CrossFire Technology Figure 4 2 AMD CrossFire Bridge Interconnect Protection Tag Figure 4 3 AMD CrossFire Installation AMD CrossFire graphics cards 2 Interconnect 9 Fasten the graphics cards securely to the back panel AMD RadeonTM R7 240 R7 250 Graphics O 2014 Advanced Micro Devices Inc AMD CrossFireTM Technology 5 10 Make sure the cables are not interfering with anything inside the computer for example a cooling fan and then replace the computer cover
4. 0 2 2 Installing the Graphics Card 2 3 AMD Drivers and Software Chapter 3 Display Configuration 3 1 Baseplate Connections 3 2 Display Adapters Optional Accessories 3 3 Configuration Options 3 4 Using Adapters Chapter 4 AMD CrossFire Technology 4 1 AMD CrossFire Overview 4 2 Installing AMD CrossFire Graphics Cards 4 3 Enabling and Configuring AMD CrossFire Chapter 5 Using the Control Center Software 5 1 Control Center Overview 5 2 Starting the Control Center Software 5 3 Using the Control Center Help System Chapter 6 Reference 6 1 Troubleshooting 6 1 1 Graphics Card Installation Troubleshooting 6 1 2 Troubleshooting AMD CrossFireX 6 1 3 HDTV Adapter Troubleshooting 6 2 Customer Care 6 2 1 Contact Information 6 2 2 Disclaimer 6 3 International Compliance Information 6 3 1 FCC Compliance Information USA O 2014 Advanced Micro Devices Inc vi 6 3 2 Industry Canada Compliance Statement Canada 27 6 3 3 CE Compliance Information European Union 27 6 34 Electrical Mt td aa a ad dl a a dl bade atti e 28 6 3 5 VCCI ITE Compliance Information 22 28 6 3 6 KC Certification Information 2 29 6 3 7 BSMI Certification Information Taiwan 30 6 3 8 C Tick Australia and New Zealand 31 31 6 3 10 Waste Electrical and Electronic Equipment WEEE Directive Compliance European A A O 31
5. AMD RadeonTM R7 240 R7 250 Graphics O 2014 Advanced Micro Devices Inc Chapter 1 Getting Started Before you begin installing your new AMD Radeon R7 240 R7 250 graphics card P N 102 C552xx xx 102 C550xx xx please make sure you have the proper system requirements and have completed the required preinstallation tasks as outlined in this chapter 1 1 System Requirements Minimum requirements for installing a single AMD Radeon R7 240 R7 250 graphics card e AMD Athlon or Intel Pentium 4 CPU PCI Express based PC with one x16 lane graphics slot available on the motherboard 2GBRAM Windows XP Windows Vista Windows 7 Windows 8 Windows 8 1 or Linux operating system 64 bit is highly recommended Windows Vista Windows 8 Windows 8 1 or Windows 7 is recommended for full feature functionality A 350 watt or better power supply Certified power supplies are strongly recommended for a list of certified power supplies see ati amd com certifiedpsu Internet connection or CD ROM DVD ROM drive for installation software Use of three or more displays with AMD Eyefinity technology requires DisplayPort capable displays or AMD Eyefinity validated dongles For more information see Chapter 3 Display Configuration p 7 1 1 1 Requirements for AMD CrossFire Technology Minimum requirements for installing an additional graphics card for AMD CrossFire configuration Note AMD CrossFire configurat
6. AMDA AMD Radeon R7 240 R7 250 Graphics User Guide Part Number 54241_enu_1 0 O 2014 Advanced Micro Devices Inc All rights reserved Disclaimer The information contained herein is for informational purposes only and is subject to change without notice While every precaution has been taken in the preparation of this document it may contain technical inaccuracies omissions and typographical errors and AMD is under no obligation to update or otherwise correct this information Advanced Micro Devices Inc makes no representations or warranties with respect to the accuracy or completeness of the contents of this document and assumes no liability of any kind including the implied warranties of noninfringement merchantability or fitness for particular purposes with respect to the operation or use of AMD hardware software or other products described herein No license including implied or arising by estoppel to any intellectual property rights is granted by this document Terms and limitations applicable to the purchase or use of AMD s products are as set forth in a signed agreement between the parties or in AMD s Standard Terms and Conditions of Sale Trademarks AMD the AMD Arrow logo AMD Athlon AMD Catalyst AMD CrossFire AMD CrossFireX AMD FirePro AMD Radeon Catalyst Control Center and combinations thereof are trademarks of Advanced Micro Devices Inc HDMI is a licensed trademark of HDMI Licensing LLC Pentium is a reg
7. If you experience difficulties with your AMD Radeon product you can contact AMD Customer Care in the following ways The latest contact information and tips for faster service can be found on the AMD Global Technical Support page at http support amd com 6 2 2 Disclaimer AMD Customer Care for Graphics Products will work to resolve your issue and help you to get your product up and running If your issue is not resolved our technicians will determine whether the difficulty you are experiencing is the result of the product whether your product contains a defect and whether your product is under warranty AMD Customer Care is unable to assist with refunds returns or exchange specific inquiries If resolving the problem being experienced is critical to your decision to keep the product itis your responsibility to ensure that you know and are within the period of time your reseller will allow for refunds returns or exchange e AMD is not responsible for any expense incurred accessing Customer Care It is expected that customers will review the expense associated with the available support options and will choose the method that best meets their needs and budget e AMD Customer Care reserves the right to limit support options for products that are not registered or are reaching end of life 6 3 International Compliance Information This section details the worldwide compliance information for this product which is manufacture
8. Plug the adapter into the connection from your AMD Radeon graphics card and tighten the thumbscrews if there are any 3 Connect your display s cable to the adapter and tighten the thumbscrews if there are any 4 Turn on your display first then your computer 2014 Advanced Micro Devices Inc AMD Radeon R7 240 R7 250 Graphics 10 Display Configuration Use the Control Center software application to configure the new display AMD RadeonTM R7 240 R7 250 Graphics O 2014 Advanced Micro Devices Inc Chapter 4 AMD CrossFire Technology Note AMD CrossFire Technology features are available only for systems installed with more than one compatible AMD Radeon graphics cards 4 1 AMD CrossFire Overview AMD CrossFire technology is designed to enhance the graphics quality and performance of 3D games and applications by combining the processing power of two or more AMD Radeon graphics cards essentially creating a multi GPU performance gaming platform A typical AMD CrossFire setup involves two graphics cards For more information visit the AMD CrossFire technology Web page at http sites amd com us game technology Pages crossfirex aspx 4 2 Installing AMD CrossFire Graphics Cards These instructions assume that a PCIe graphics card has already been successfully installed in the secondary slot slot one and that the primary slot slot zero is empty Note Consult your system builder or OEM t
9. cs 22 Reference Install a different graphics card If there are no display issues then the graphics card in question may be defective Ifyour motherboard has on board graphics capabilities you may need to disable them Consult your motherboard documentation for more information Note Some manufacturers do not allow the on board graphics to be disabled or to become the secondary display For more troubleshooting tips see knowledgebase article 737 22472 How to Troubleshoot No Display on Re start Issues 6 1 1 4 The computer does not boot up properly Verify that the installation instructions were followed correctly Make certain that the graphics card is properly connected to the power supply and the motherboard For Windows operating systems restart your system in Safe Mode Use Windows Device Manager to remove any graphics driver entries under Display Adapters and restart your system Check the system configuration utility for interrupt assignments 6 1 1 5 During software installation on a Windows OS the screen goes blank The software is still installing Wait 20 30 minutes to make sure the software has finished installing and then restart the computer 6 1 1 6 Applications are hanging or there is no display after boot up Make certain that the graphics card is installed correctly and is properly connected to the motherboard and power supply if applicable Verify that the power supply meets the minimum syst
10. d into the primary PCIe slot Although AMD CrossFireX can be enabled performance may be improved by reversing the graphics cards in the computer See your motherboard s manual to determine which is the primary PCIe slot 6 1 2 4 3D Client is Active You will not be able to start AMD CrossFireX if a 3D application game or video playback such as a DVD movie is running Close all open 3D applications games and movie player applications and then enable AMD CrossFireX 6 1 2 5 AMD CrossFireX M is Currently Unavailable This error has occurred because AMD CrossFireX did not correctly detect your graphics hardware or there is a problem with the software Check that the graphics cards are installed correctly Check that the interconnect cable if applicable is installed correctly e Close all running 3D applications Check that the AMD CrossFireX mode is set to Software in the Control Center application The AMD Radeon R7 240 R7 250 can only use AMD CrossFireX technology in software mode Reinstall the Control Center software application and drivers 6 1 2 6 Screen Rotation is Unavailable or Does Not Work Screen rotation is not an available feature on AMD CrossFireX systems 6 1 2 7 Video Displays Flicker During System Startup This is normal during AMD CrossFireX startup 6 1 2 8 AMD CrossFireX M Disabled After Swapping Moving Cards If you change the AMD CrossFireX configuration by moving the graphics cards to di
11. d to be compliant in the regions where it is sold AMD products are either Class A or Class B compliant and are indicated accordingly on the compliance label for each product The following regulatory information applies to Class A and Class B products Any modifications to this device or its usage in an open chassis if not expressly approved by Advanced Micro Devices Inc may impact its compliance 2014 Advanced Micro Devices Inc AMD Radeon R7 240 R7 250 Graphics 2014 Advanced Micro Devices Inc FCC Compliance Information USA Class A This device complies with Part 15 of the FCC Rules Operation is subject to the following conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Note This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are design to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with manufacturer s instructions may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct t
12. em requirements 6 1 2 Troubleshooting AMD CrossFirexX The following are suggested solutions for common AMD CrossFireX troubleshooting issues 6 1 2 1 Change Motherboard BIOS Settings Some motherboards may have a system BIOS option to switch between single and dual PCIe slot support The default setting may be single slot support Refer to the motherboard s manual for information to enable dual PCIe slot support For more information see the AMD CrossFireX Web page at sites amd com us game technology Pages crossfirex aspx 6 1 2 2 Use Graphics Cards with Different Amounts of Memory In some AMD CrossFireX configurations graphics cards with different amounts of memory can by used however restarting your computer is required after enabling AMD CrossFireX This will cause AMD CrossFireX to reduce the amount of memory on the card with the most amount of memory to match the memory size of the graphics card with the least amount of memory AMD Radeon R7 240 R7 250 Graphics 2014 Advanced Micro Devices Inc Reference 3 Clicking OK to the memory mismatch error message will restart your computer Note When disabling AMD CrossFireX you will be given the option to restart your computer to restore the original graphics memory size or continue with the reduced memory size 6 1 2 3 Card Reversal Recommended A recommendation message to reverse the graphics card positions may appear if the primary graphics card is not installe
13. enced radio TV technician for help The use of shielded cables for connection of the monitor to the graphics card is required to ensure compliance with FCC regulations Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user s authority to operate this equipment 26 Reference 6 3 1 AMD RadeonTM R7 240 R7 250 Graphics Reference 7 Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment FCC 15 Subpart B Class B For further compliance information Advanced Micro Devices Inc 1 AMD Place P O Box 3453 Sunnyvale CA 94088 3453 USA Tel 408 749 4000 6 3 2 Industry Canada Compliance Statement Canada Class A This Class A digital apparatus complies with Canadian ICES 003 Cet appareil num rique de 18 Classe A est conforme 8 la norme NMB 003 du Canada Class B This Class B digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la Classe B est conforme 8 la norme NMB 003 du Canada 6 3 3 CE Compliance Information European Union Class A Warning This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures EMC Directive 2004 108 EC CISPR 22 EN 55022 Class A Limits and methods of measurement of radio disturbance characteristics of In
14. fferent slots on the motherboard disable AMD CrossFireX and restore factory default settings in the Control Center software application first Once the cards have been swapped enable AMD CrossFireX This ensures the new configuration is detected by the computer 6 1 3 HDTV Adapter Troubleshooting The following troubleshooting tips may help if you experience problems with HDTV O 2014 Advanced Micro Devices Inc AMD Radeon R7 240 R7 250 Graphics More troubleshooting information can be found on the AMD Web site Please visit http support amd com There is a black border around the TV when using an HDMI connection Try adjusting the overscan underscan of the TV For more information see knowledgebase article GPU 72 Unable to Adjust a Digital Display to Match the Resolution of the Desktop There is no display on the TV The TV will not display anything until Windows starts this may take several minutes Make sure the TV is set to YPbPr input DVDs will not play in high quality modes For displays connected using an analog connection playback of CSS protected DVDs may be restricted to certain modes For displays connected using a digital connection playback on certain DVD players may also be restricted if HDCP high bandwidth content protection cannot be enabled This restriction also applies to displays connected using active DisplayPort adapters The display appears tilted Consult the HDTV documentation TVs m
15. formation Technology Equipment CISPR 24 EN 55024 Information Technology Equipment Immunity Characteristics Limits and Methods of Measurements Class B EMC Directive 2004 108 EC CISPR 22 EN 55022 Class B Limits and methods of measurement of radio disturbance characteristics of Information Technology Equipment CISPR 24 EN 55024 Information Technology Equipment Immunity Characteristics Limits and Methods of Measurements O 2014 Advanced Micro Devices Inc AMD Radeon R7 240 R7 250 Graphics 28 Reference 6 3 4 Electrical Safety Europe The Low Voltage Directive 2006 95 EC EN 60950 1 Safety of Information Technology Equipment USA Canada UL 60950 1 Information Technology Equipment Safety Part 1 General Requirements e CSA C22 2 No 60950 1 Information Technology Equipment Safety Part 1 General Requirements International TEC 60950 1 Information Technology Equipment Safety Part 1 General Requirements To meet UL safety requirements the computer s maximum room temperature should not exceed 40 CT This product complies with the PCI Express 300W Electromechanical Specification please refer to the manufacturer for additional information Other relevant input power data will also be available c UL us 6 3 5 VCCI ITE Compliance Information Japan Class A Translation This is a Class A product based on the standard of the VCCI Council If this equipment is used in a domest
16. he interference at his own expense Warning Changes or modifications to this device not expressly approved by Advanced Micro Devices Inc could void the user s authority to operate the equipment FCC Part 15 Subpart B Class A Class B This product complies with FCC Rules Part 15 Operation is subject to the following conditions This device may not cause harmful interference This device must accept any interference received including interference that may cause undesired operation This equipment has been tested and found to comply with the limits designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with manufacturer s instructions may cause harmful interference to radio communications However there is no guarantee thatinterference will not occur in a particular installation Ifthis equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Re orient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment to an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experi
17. ic environment radio interference may occur in which case the user may be required to take corrective actions VCCI V 3 Class B AMD Radeon R7 240 R7 250 Graphics 2014 Advanced Micro Devices Inc Reference 9 TORRI 7 7 lt BARAPERE CH COMBI HMMM CHT Soke MELTED COKER I VAST a VSMC LUMEN E SREB E ARIPO 258 9 ET Hy ti be HA SC HE TUE LU RY LT FAV 766 8 Translation This is a Class B product based on the standard of the VCCI Council If this is used near a radio or television receiver in a domestic environment it may cause radio interference Install and use the equipment according to the instruction manual VCCI V 3 6 3 6 KC Certification Information Korea Class A AS 2 F8 2 5 7 24 7 ol AFIS 91 65 AZUIS RS 7 7 21 Prop Ap APSAS SE FLSA stajo ater Proj SasAs Hoe 2 2 gt 3 5 5 lt 7 Bai Translation Class A Equipment Business purpose info telecommunications equipment As this equipment has undergone EMC registration for business purpose the seller and or buyer is asked to beware of this point and in case a wrongful sale or purchase has been made itis asked that a change to household use be made KN22 and KN24 Class B O 2014 Advanced Micro Devices Inc AMD Radeon R7 240 R7 250 Graphics 30 Reference B32D710 98 SEA 01 7712 728500 2 5 2A SOA AHESHE AS 535 301 PE ROA ARS SP gt SLICK Transla
18. ing section offers troubleshooting tips and provides customer care warranty and compliance information 6 1 Troubleshooting Note Some troubleshooting tips may not be applicable depending on the display options supported by and configured for your card 6 1 1 Graphics Card Installation Troubleshooting For more advanced troubleshooting information contact AMD Customer Care at http support amd com 6 1 1 1 The graphics card doesn t fit any of the motherboard slots The graphics card needs to be exchanged for one with a bus that matches the motherboard For more information on bus types see knowledgebase article GPU 59 How to Install AMD Graphics Hardware 6 1 1 2 The computer beeps and the boot process stops Make certain thatthe graphics card is properly connected to the internal power supply and the motherboard 6 1 1 3 No display on power up Try these possible solutions Verify that the monitor is connected properly to the computer and a power supply Verify that the power supply meets the minimum system requirements Reconnect all the hardware device cables that were removed during the installation of the graphics card Ifany adapters or video switches are being used remove them and connect the displays directly to the graphics card Check the motherboard manufacturer s Web site for an SBIOS update Turn off the on board video O 2014 Advanced Micro Devices Inc AMD Radeon R7 240 R7 250 Graphi
19. ions for AMD Radeon R7 240 R7 250 graphics cards do not require a AMD CrossFire internal bridge interconnect e AMD CrossFire certified motherboard For an up to date listing of AMD CrossFire certified motherboards see support amd com us certified Pages certified components aspx e A second AMD Radeon R7 240 R7 250 graphics card 2014 Advanced Micro Devices Inc AMD Radeon R7 240 R7 250 Graphics 2 Getting Started A 475 watt or better power supply For an up to date listing of certified power supplies see support amd com us certified power supplies Pages listing aspx Certified system cases with good airflow and cooling are recommended For more information see Chapter 4 AMD CrossFire Technology p 11 1 2 Recording the Serial and Part Numbers Write down the serial number and part number before installing the graphics card The serial number and 102 part number on the graphics card are required for registration and free support They are located on a sticker on the back of the card The emphasized numbers in bold are required for registration and free support Figure 1 1 Sample Serial and Part Numbers S N 000000 000000 P N 1028360100 AMD RadeonTM R7 240 R7 250 Graphics O 2014 Advanced Micro Devices Inc Chapter 2 Hardware and Software Installation This chapter details how to install your graphics card in your system as well as where to download associated software and drivers 2 1 Installation O
20. istered trademark of Intel Corporation or its subsidiaries in the United States and other countries Linux is a registered trademark of Linus Torvalds Windows and Windows Vista are registered trademarks of the Microsoft Corporation in the United States and or other jurisdictions PCI Express and PCle are registered trademarks of PCI SIG Other product names used in this publication are for identification purposes only and may be trademarks of their respective companies Dolby Laboratories Inc Manufactured under license from Dolby Laboratories Rovi Corporation This device is protected by U S patents and other intellectual property rights The use of Rovi Corporation s copy protection technology in the device must be authorized by Rovi Corporation and is intended for home and other limited pay per view uses only unless otherwise authorized in writing by Rovi Corporation Reverse engineering or disassembly is prohibited USE OF THIS PRODUCT IN ANY MANNER THAT COMPLIES WITH THE MPEG ACTUAL OR DE FACTO VIDEO AND OR AUDIO STANDARDS IS EXPRESSLY PROHIBITED WITHOUT ALL NECESSARY LICENSES UNDER APPLICABLE PATENTS SUCH LICENSES MAY BE ACQUIRED FROM VARIOUS THIRD PARTIES INCLUDING BUT NOT LIMITED TO IN THE MPEG PATENT PORTFOLIO WHICH LICENSE IS AVAILABLE FROM MPEG LA L L C 6512 S FIDDLERS GREEN CIRCLE SUITE 400E GREENWOOD VILLAGE COLORADO 80111 AMD RadeonTM R7 240 R7 250 Graphics O 2014 Advanced Micro Devices Inc Important Safety Instr
21. o ensure that your system has an adequate power supply For an up to date listing of AMD CrossFire certified motherboards and power supplies see support amd com us certified Pages certified components aspx 1 Make sure the computer monitor and other peripheral devices are off 2 Unplug the computer power cord and disconnect the monitor cable from the back panel of the computer To avoid possible damage to the motherboard wait approximately 20 seconds after unplugging the power cord before disconnecting a peripheral or removing a component from the motherboard 3 Remove the computer cover If necessary consult the computer manual for help removing the cover Remember to discharge your body s static electricity by touching the power supply case or the metal surface of the computer chassis O 2014 Advanced Micro Devices Inc AMD Radeon R7 240 R7 250 Graphics 12 AMD CrossFire Technology 4 Remove any unneeded graphics cards from the computer Warning Some graphics cards can get hot while operating Wait approximately five minutes after turning off the computer before touching the card 5 Locate the PCIe slots on the motherboard If necessary also remove the corresponding back panel cover 6 Align the new graphics card in the secondary PCIe slot next to the existing graphics card and press firmly until the card is fully seated Tip For optimal performance in a dual GPU AMD CrossFire configuration make sure
22. onitors connected cannot be enabled Check individual connections to the TVs monitors If TVs and or monitors connected using DisplayPort adapters passive dongles or active dongles cannot be enabled visit http www amd com eyefinity to check the connectivity options available for your graphics card and that your chosen configuration is supported For a list of AMD Eyefinity validated dongles see http support amd com Required display resolution is missing unavailable in 24 Reference 6 1 3 1 6 1 3 2 6 1 3 3 6 1 3 4 6 1 3 5 6 1 3 6 AMD Catalyst Control Center AMD FirePro Control Center Make sure that The desired resolution is supported for the display being used The graphics driver has been properly installed The connectors cables switches and or adapters connecting the display to the graphics card are compatible and correctly configured For more troubleshooting steps see knowledgebase GPU 10 Inability to Select a Specific Resolution for a Display Device in AMD Catalyst Control Center AMD RadeonTM R7 240 R7 250 Graphics O 2014 Advanced Micro Devices Inc Reference 25 6 2 Customer Care The AMD Customer Care Web site has number of helpful resources including a knowledgebase of FAQs and the AMD Radeon Workstation Graphics Web Ticket Submission Page The Web site is complimentary and available at all times The address is http support amd com 6 2 1 Contact Information
23. phics O 2014 Advanced Micro Devices Inc Chapter 3 Display Configuration This section describes how to configure displays and lists available display connections for your graphics card 3 1 Baseplate Connections The following figure shows display connections that are available for the AMD Radeon R7 240 R7 250 series graphics cards Note Available connections vary between models Figure 3 1 AMD Radeon R7 240 R7 250 Display Connections MESS gt O SN Os 1 HDMI connection Carries video and audio signals to HDMI compliant devices 2 DisplayPort connection Carries video and audio signals to DisplayPort compliant devices 5 Single link DVI I connection Provides video digital signals and HDMI output that is compatible with most HDMI compliant devices 4 VGA connection Carries video analog signals 5 Single link DVI D connection Provides video digital signals and HDMI output that is compatible with most HDMI compliant devices 2014 Advanced Micro Devices Inc AMD Radeon R7 240 R7 250 Graphics 8 Display Configuration 3 2 Display Adapters Optional Accessories The following table lists the options for connecting displays that are not directly supported by the connection types available on the graphics card Adapter Description DVI to VGA adapter DVI to HDMI If your graphics card includes a DisplayPort or Mini DisplayPort connection you can use the following
24. phics performance and quality always use native connections when available Note Adapters donglges that are not provided with your graphics cards can also be purchased from AMD s Web site or through your local AMD resellers Table 3 1 Display Configurations Display Connections CRT analog display VGA connection DVI I DVI D connection and DVI to VGA adapter VGA connection and VGA cable DVI I DVI D connection and DVI cable DVI I DVI D connection and DVI to VGA adapter DisplayPort connection and DisplayPort cable DisplayPort connection and DisplayPort to DVI adapter LCD display HDTV display DVI I DVI D connection and DVI cable DisplayPort connection and DisplayPort to DVI adapter HDMI HDTV HDMI connection and HDMI cable DVI I DVI D connection and DVI to HDMI adapter and HDMI cable DisplayPort connection and DisplayPort to HDMI adapter Once displays are connected to the graphics card you can control how they are currently configured using the Control Center software application Common configuration tasks include Adding and removing displays Rotating displays Setting the main primary display Duplicating and extending desktops Arranging desktops For more information see Chapter 5 Using the Control Center Software p 17 3 4 Using Adapters The following procedure describes how to connect a display to your graphics card using an adapter 1 Turn off your computer and display 2
25. re no internal cables are interfering with components inside the computer for example a cooling fan and then replace the computer cover AMD RadeonTM R7 240 R7 250 Graphics O 2014 Advanced Micro Devices Inc Hardware and Software Installation 5 10 Reconnect any cables you have disconnected during installation and then plug in the computer s power cord 11 Turn on the monitor and then the computer If you have properly installed the graphics card the computer should start normally Proceed to install the software and drivers for your AMD Radeon R7 240 R7 250 graphics card 2 3 AMD Drivers and Software Drivers are small but important programs that enable an operating system to communicate with a piece of hardware such as a graphics card When you install a new graphics card you must also install the driver and configuration software the card requires to function properly You also need to install or reinstall your AMD Radeon drivers when you have reinstalled or upgraded your operating system or when you download updated drivers The latest drivers are available from AMD s Web site at http support amd com Note When reinstalling drivers always uninstall any previous drivers that are on your system even if they are for the same graphics card Always start fresh O 2014 Advanced Micro Devices Inc AMD Radeon R7 240 R7 250 Graphics 6 Hardware and Software Installation AMD RadeonTM R7 240 R7 250 Gra
26. s Inc AMD Radeon R7 240 R7 250 Graphics 16 AMD CrossFire Technology AMD RadeonTM R7 240 R7 250 Graphics O 2014 Advanced Micro Devices Inc Chapter 5 Using the Control Center Software 5 1 Control Center Overview The Control Center software application contains settings for configuring and fine tuning your AMD product Use it to manage desktops and displays optimize your graphics processor for enhanced 3D application and video quality and configure your CPU for improved power savings or system performance You can also use the performance tools in the application to monitor and manage clock speed and memory usefor your graphics card to ensurethat your AMD productis configured and running as efficiently as possible The application provides a Standard View for guided configuration and an Advanced View for quick and easy access to all available features and settings It also provides a search feature for finding specific pages as well as the ability to bookmark pages by pinning them within the application The following is a list of common configuration tasks that can be completed using the application Adding and removing displays Rotating displays Setting the main primary display Duplicating and extending desktops Arranging desktops Managing 3D application and video settings Configuring AMD CrossFire technology settings if applicable More information on the application and its available feature
27. s are provided through the comprehensive Control Center help system Note Feature availability varies between AMD products and operating systems 5 2 Starting the Control Center Software To start the Control Center software application in Windows use one of the following methods O 2014 Advanced Micro Devices Inc AMD Radeon R7 240 R7 250 Graphics 18 Using the Control Center Software Table 5 1 Control Center Access Routes in Windows Access Route Instructions Windows Start Screen 1 Onthe Windows Start screen open App commands and then tap or click All apps 2 Click the Control Center tile Windows Desktop 1 Right click anywhere on the desktop 2 From the shortcut menu that appears click the Control Center option Windows Start Menu 1 Click Start on the Windows task bar 2 Click All Programs followed by the Control Center option Windows Notification Area 1 Right click the Control Center icon in the Windows Notification Area 2 From the shortcut menu click the Control Center option Desktop Shortcut If you chose to create a desktop shortcut to the Control Center application during the driver installation double click the shortcut To start the application in Linux type the command amdcccle in the terminal window To start the application with superuser privileges do any of the following Log on as a superuser before running the command amdcccle Run the command sudo amdcccle and provide
28. the superuser password when prompted Run the command amdxdg su c amdcccle and provide the superuser password when prompted Note Certain Control Center settings can only be changed with superuser privileges 5 3 Using the Control Center Help System The help system that is available with the Control Center software application provides detailed usage information and tips for configuring your AMD product The help system also provides conceptual information on the technologies that are available for your product Use the following steps to access the help system 1 Open the Control Center application 2 Choose one of the following options Set the mouse focus to the application window by clicking the window and press F1 on your keyboard Click the Help button shown as a question mark located in the titlebar of each page within the application Right click the Control Center icon in the Windows taskbar notification area system tray and click Help AMD RadeonTM R7 240 R7 250 Graphics O 2014 Advanced Micro Devices Inc Using the Control Center Software 9 The help system opens to provide context sensitive help for the current page or general usage information O 2014 Advanced Micro Devices Inc AMD Radeon R7 240 R7 250 Graphics 20 Using the Control Center Software AMD RadeonTM R7 240 R7 250 Graphics O 2014 Advanced Micro Devices Inc Chapter 6 Reference The follow
29. tion Static electricity can seriously damage computer components Discharge your body s static electricity by touching the power supply or the metal surface of the computer chassis before you touch any components inside the computer s case to avoid damaging them 4 Unscrew or unfasten and remove any existing graphics card from the computer if necessary al Locate the appropriate bus slot and if necessary remove the corresponding metal backplate cover s Make sure all internal cables are clear of the slot Note If you cannot find a bus slot to match the card you need a graphics card with the correct bus to match the motherboard 6 Align the graphics card with the slot and press it in firmly until the card is fully seated 7 If your card requires supplementary power and must be connected directly to the power supply locate the appropriate power connector cable s from the power supply and connect it or them to the graphics card s supplementary power connector s Note If applicable before installing a card that requires a supplementary power connection make sure your existing power supply has such a connection available Tip The location of power connections may vary between models They can be located on either the side or back of the card Figure 2 1 Possible Power Connection Locations on the Graphics Card 2 Graphics card 8 Fasten the graphics card securely to the back panel 9 Make su
30. tion Class B Equipment Household purpose info telecommunications equipment As this equipment has undergone EMC registration for household purpose this product can be used in any area including residential area KN22 and KN24 6 3 7 BSMI Certification Information Taiwan Class A ESTAF APRA ENE A PS ARE BAAS HR 58150 A ERE BRERA AR gt Translation This is a Class A Information Product when used in residential environment it may cause radio frequency interference under such circumstances the user may be requested to take appropriate countermeasures D33A27 O CNS13438 Class B D33A27 O CNS13438 AMD RadeonTM R7 240 R7 250 Graphics O 2014 Advanced Micro Devices Inc Reference 1 6 3 8 C Tick Australia and New Zealand ACMA Australian Communications and Media Authority Radiocommunications Act 1992 Australia per notices of section 182 AS NZS CISPR 22 6 3 9 Product Environmental Compliance This product may carry a marking similar to those below that indicates its level of compliance with China RoHS standards For information on China RoHS EU RoHS or EU REACH compliance please refer to Product Environmental Compliance on the AMD Web site 6 3 10 Waste Electrical and Electronic Equipment WEEE Directive Compliance European Union This product was manufactured by Advanced Micro Devices Inc X 2014 Advanced Micro Devices Inc AMD Radeon R7 240 R7 250 Graphics
31. types of DisplayPort compliant adapters dongles with your graphics card Adapter Uses DisplayPort signals to transmit audio and video information between variants of the same connection type for example Mini DisplayPort to standard DisplayPort e Active dongle Allows connection from a DisplayPort connection to a non DisplayPort display using DisplayPort signals e Passive dongle Allows connection from a DisplayPort connection to a non DisplayPort display using non DisplayPort signals Adapters donglges that are not provided with your graphics cards can also be used as long as they are compatible with your graphics card and displays They can be purchased from AMD s Web site or through your local AMD resellers A list of compatible adpaters dongles can be found at http support amd com us eyefinity Pages eyefinity dongles aspx 3 3 Configuration Options The AMD Radeon R7 240 R7 250 graphics card provides hardware support for up to six displays More than one display can be connected to a DisplayPort connection using a daisy chain configuration or a hub via the DisplayPort v1 2 standard AMD RadeonTM R7 240 R7 250 Graphics O 2014 Advanced Micro Devices Inc Display Configuration 9 The following table lists options for attaching displays to your graphics card The types of display configurations that can be used depend on the display connections that are available on your graphics card For best gra
32. uctions Note This product 18 for use only with compatible UL listed personal computers that have installation instructions detailing user installation of this class of product Read all instructions before beginning installation All safety and installation instructions should be read before the product is installed or operated Retain all instructions Safety installation and operating instructions should be retained for future reference Heed all warnings All warnings regarding the product and its operating instructions should be obeyed Use appropriate grounding Where applicable For continued protection against the risk of electric shock and fire install this accessory only in products equipped with a three wire grounding plug a plug having a third grounding pin This is a safety feature Do not remove the grounding pin of a three pin plug Attach product securely All product securing screws or fasteners should be completely tightened in order to provide continuous bonding between the product and the PC chassis as appropriate O 2014 Advanced Micro Devices Inc AMD Radeon R7 240 R7 250 Graphics AMD Radeon R7 240 07 250 Graphics 2014 Advanced Micro Devices Inc Contents AMD Radeon R7 240 R7 250 Graphics Chapter 1 Getting Started 1 1 System Requirements 1 1 1 Requirements for AMD CrossFire Technology 1 2 Recording the Serial and Part Numbers Chapter 2 Hardware and Software Installation
33. verview Once you have determined that your system meets the minimum requirements perform the following tasks to install your new graphics card Detailed installation instructions are provided in the following sections 1 If you are replacing an existing graphics card uninstall the old graphics driver and software Note If you are using a motherboard containing an on board graphics solution and do not intend to use it as part of a multiple monitor configuration disable it Turn off and disconnect your computer system If needed remove any old graphics card s Install the new graphic card Reassemble and connect your computer system and display s ron AeA U N Start the computer system and install the new AMD Catalyst drivers and configuration software 7 Restart the computer system 2 2 Installing the Graphics Card 1 Turn off the computer monitor s and other peripheral devices 2 Unplug the computer s power cord and then disconnect all cables from the back of the computer Wait approximately 20 seconds after unplugging the power cord before disconnecting a peripheral cable or removing a component from the motherboard to avoid possible damage to the motherboard 3 Remove the cover to the computer s case Note If necessary consult the computer manual for help in removing the cover 2014 Advanced Micro Devices Inc AMD Radeon R7 240 R7 250 Graphics 4 Hardware and Software Installa
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