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Lenovo ThinkCentre E63z

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3. Turkish RoHS The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Substances in Electrical and Electronic Equipment EEE Turkiye EEE Yonetmeligine Uygunluk Beyani Bu Lenovo r n T C evre ve Orman Bakanl n n Elektrik ve Elektronik E yalarda Bazi Zararl Maddelerin Kullan m n n Sinirlandirilmasina Dair Y netmelik EEE direktiflerine uygundur EEE Y netmeli ine Uygundur Copyright Lenovo 2014 141 Ukraine RoHS Lum nigTBepaxyeMo LO npoaykuia JleHoBo BignoBigae BAMOTaM HopMaTUBHuX akriB YkpaiHM aki OGMEXYIOTE BMICT HeOe3neuHux peyoBuH India RoHS RoHS compliant as per E Waste Management 8 Handling Rules 2011 142 ThinkCentre E63z User Guide Appendix D China Energy Label 1
4. http www energylabel gov cn Copyright Lenovo 2014 143 144 ThinkCentre E63z User Guide Appendix E ENERGY STAR model information ENERGY STAR ENERGY STARS is a joint program of the U S Environmental Protection Agency and the U S Department of Energy aimed at saving money and protecting the environment through energy efficient products and practices Lenovo is proud to offer our customers products with an ENERGY STAR compliant designation Some models of the following machine types have been designed and tested to conform to the ENERGY STAR program requirement for computers at the time of manufacture 10D4 10D5 10D6 10D7 10E0 10E1 10E2 10E3 10EJ 10EK 10EL and 10EM For more information about ENERGY STAR ratings for Lenovo computers go to http www lenovo com By using ENERGY STAR compliant products and taking advantage of the power management features of your computer you reduce the consumption of electricity Reduced electrical consumption contributes to potential financial savings a cleaner environment and the reduction of greenhouse gas emissions For more information about ENERGY STAR go to http www energystar gov Lenovo encourages you to make efficient use of energy an integral part of your day to day operations To help in this endeavor set the following power management features to take effect when your computer h
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7. Te ss el IL N E 4 jo a GH of N O i i By oo E oo p oo 00 n L1 el opes o x o ee ue IF E e ries BS ae a H Figure 40 Removing the screws that secure the chassis to the LCD front bezel 9 Pivot the retaining clips J outward as shown one by one to remove the chassis from the LCD panel Soy Io 5
8. ol Figure 41 Removing the chassis with the LCD panel 122 ThinkCentre E63z User Guide 10 Detach the tape and connectors that secure the LCD panel as shown Then pivot the retaining clips as shown one by one to remove the LCD panel from the LCD front bezel El El El H FRE TITRE E Ta E FLD oo oT DI DAI I ora S ME a SRI d Figure 42 Removing the LCD panel 11 To install the new LCD pane
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10. REMAP SHS ERE PAOULATARR RELL SATE 2H ERRAK P Ex 100 C 212 F ko BOBRRE BRENDA gt TERP AADA CRY GHB Po RENA B ATHE LIE LALA UT IEA SCP PAS PE IE DRAC SATA TE TRAIN a e FD EH A LEA ARH Class 3A Class 3B 37 2322 7055 gt 55 121 2 i 218 EE alt i FER AA en ERI gt AA 2U 10 AA 14 ThinkCentre E63z User Guide SY PRE oe DANGER Le courant lectrique provenant de l alimentation du t l phone et des c bles de transmission peut pr senter un danger Pour viter tout risque de choc lectrique e Ne manipulez aucun cable et n effectuez aucune op ra
11. 138 Battery recycling information for Taiwan 138 Battery recycling information for the European UNION gt a mo REDE Eee a Mee ey 198 Appendix C Restriction of Hazardous Substances Directive RoHS 141 Copyright Lenovo 2014 European Union RoHS China RoHS Turkish RoHS Ukraine RoHS India ROHS Appendix D China Energy Label Appendix E ENERGY STAR model information Appendix F Notices Trademarks Index 141 141 141 142 142 143 145 147 148 149 iv ThinkCentre E63z User Guide About this manual This manual provides service and reference information for ThinkCentre computers listed on the front cover Use this manual along with the advanced diagnostic tests to troubleshoot problems Important This manual is intended only for trained service technicians who are familiar with ThinkCentre computers Use this manual along with the advanced diagnostic tests to troubleshoot problems effectively Before servicing a ThinkCentre computer be sure to read and understand Chapter 1 Read this first Important safety information on page 1 Copyright Lenovo 2014 Vi ThinkCentre E63z User Guide Chapter 1 Read this first Important safety information This chapter contains the safety information that you must be familiar with Power cords and power adapters Use only the power cords and power adapters supplied by the product manufacturer The
12. FA AIO BA SOI AHS lod HES AoH SAO LEE ELIO Chapter 1 Read this first Important safety information 23 A Ig do sujo rir Iur E SA 3A LE EHA 3B HIH COLEI AELH CHS FAAA RAHAL n 4r Erpo 271 Sel HoH SALE AIR SSESLICL 340 0 AM MOIXI PE SHIS LH8t EE 3 IPS Se SEA SMS AA Hal BES SHA O gt 18 kg 37 Ibs gt 32 kg 70 5 lbs gt 55 kg 121 2 lbs FOI AMES 0 SY OM qas CE AAI AA Fe SAIS E a HE 2 AA Sa FAS gale 9 BES IPD US TU Salz gi sx XI FOIS ALS AA 2 7 mp gt 1 mp s AA PELIGRO ASI ANAS ASSI SAIO SAE 4718 AE OA IS LIE SAM DE HAE atopy EMEA 227 ER XI pal L 4 si AA La corriente el ctrica procedente de cables de alimentaci n tel fonos y cables de comunicaci n puede ser peligrosa Para evitar el riesgo de descarga el ctrica e No conecte ni desconecte los cables ni realice ninguna tarea de instalaci n mantenimiento o reconfiguraci n de este producto durante una tormenta el ctrica e Conecte todos los cables de alimentaci n a tomas de corriente debidamente cableadas y conectadas a tierra Cualquier equipo que se conecte a este producto tambi n debe conectarse a tomas de corriente debidamente cableadas Siempre que sea posible utilice una sola mano para conectar o desconectar los cables de sefial 24 ThinkCentre E63z User Guide e No encienda nunca un equipo cuando hay senales de fuego agua o danos est
13. Figure 33 Installing the control button board 9 Route the cable of the control button board and then connect the cable to the system board See Locating parts on the system board on page 32 What to do next To work with another piece of hardware go to the appropriate section To complete the installation or replacement go to Completing the parts replacement on page 127 Replacing the system fan Attention Do not open your computer or attempt any repair before reading and understanding the Chapter 1 Read this first Important safety information on page 1 This section provides instructions on how to replace the system fan To replace the system fan do the following 1 oak o Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer Place a soft clean towel or cloth on the desk or surface Hold the sides of your computer and gently lay it down so that the screen is against the surface and the cover is facing up Remove the frame stand See Removing and installing the frame stand on page 99 Remove the computer cover See Removing the computer cover on page 102 Remove the system board shield See Removing and installing the system board shield on page 106 Record the routing of the system fan cable and then disconnect th
14. For additional information refer to the Lenovo Solution Center help system UEFI diagnostic program A UEFI diagnostic program is preinstalled on the computer It enables you to test memory modules and internal storage devices view system information and check and recover bad sectors on internal storage devices To run the UEFI diagnostic program do the following 1 Turn on the computer If the computer cannot be turned on go to Basic troubleshooting on page 71 If an error code is displayed go to Symptom to FRU index on page 84 for error code descriptions and troubleshooting hints 2 Repeatedly press and release the F10 key when turning on the computer The main screen of the UEFI diagnostic program is displayed 3 Follow the instructions on the screen to use the diagnostic program The options on the main screen are as follows Table 2 Items on the main screen of the UEFI diagnostic program DIAGNOSTICS LCD test System information Memory Quick test Recover bad sectors tool Memory Extended test Generate configuration file Motherboard test Execute from configuration file PCl e test Exit application Storage Quick test Chapter 8 Troubleshooting and diagnostics 81 82 ThinkCentre E63z User Guide Chapter 9 Service checkout and symptom to FRU index This chapter provides information about general service checkout and symptom to FRU index Service checkout Attention The drives in the
15. T temporary startup device 61 the BIOS 64 the BIOS updating 64 65 trademarks 148 troubleshooting basic 71 troubleshooting diagnostics 71 U updating system programs 63 the BIOS 64 updating the BIOS 65 USB 2 0 connector 29 using a rescue medium creating and 92 BIOS passwords 60 diagnostic program 130 documentation 130 other services 131 Setup Utility 59 V video features 36 viewing and changing settings 59 Copyright Lenovo 2014 W warranty information 129 Wi Fi card replacing 112 wireless features 36 workspace backup and recovery 91 151 152 ThinkCentre E63z User Guide lenovo
16. 12 Turn on the computer and all attached devices Note When you turn on the computer for the first time after replacing the coin cell battery an error message might be displayed This is normal after replacing the coin cell battery 13 Use the Setup Utility program to set the date time and any passwords See Using the Setup Utility program on page 59 Replacing the Wi Fi card Attention Do not open your computer or attempt any repair before reading and understanding the Chapter 1 Read this first Important safety information on page 1 Note The Wi Fi card is available only on some models This section provides instructions on how to replace the Wi Fi card To replace the Wi Fi card do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Place a soft clean towel or cloth on the desk or other flat surface Hold the sides of your computer and gently lay it down so that the screen is against the surface and the cover is facing up Remove the frame stand See Removing and installing the frame stand on page 99 Remove the computer cover See Removing the computer cover on page 102 Remove the system board shield See Removing and installing the system board shield on page 106 Disconnect the two Wi Fi antenna cables from the W
17. Run the diagnostic program to ensure your computer is operating correctly Reinstall the new hardware option or software following the instructions provided by the manufacturer Audio problems This section provides solutions to audio related problems No audio in Windows So lutions If you are using powered external speakers that have an On Off control ensure the following The On Off control is set to the On position The speaker power cable is connected to a properly grounded functional ac electrical outlet If your external speakers have a volume control ensure that the volume is not set too low On the Windows desktop click the speaker icon in the Windows notification area Then click Mixer Ensure that the mute speakers settings are not selected and none of the volume settings is set too low Some models have a front audio panel you can use to adjust volume If you have a front audio panel ensure that the volume is not set too low Ensure that your external speakers and headphones if used are connected to the correct audio connector on the computer Most speaker cables are color coded to match the connector Note When external speaker or headphone cables are attached to the audio connector the internal speaker if present is disabled In most cases if an audio adapter is installed in one of the expansion slots the audio function built into the system board is disabled Therefore you must use the audio connect
18. Switch to the Advanced view and then click the Mobile Hotspot tab to check your SSID and password On Windows 8 1 1 Open Control Panel For more information see Accessing Control Panel on the Windows 8 1 operating system on page 47 2 Click Network and Internet gt Network and Sharing Center to check your SSID and password Sound does not come from the Bluetooth headset or headphone but comes from the local speaker even though the headset or headphone is connected using the Headset profile or AV profile Solution 1 Exit the application that uses the sound device for example Windows Media Player Chapter 8 Troubleshooting and diagnostics 77 2 Open Control Panel Note For detailed information on how to open Control Panel on Windows 8 1 see Accessing Control Panel on the Windows 8 1 operating system on page 47 3 Click Hardware and Sound gt Sound 4 Select the Playback tab 5 If you are using the Headset profile select Bluetooth Hands free Audio and then click Set Default If you are using the AV profile select Stereo Audio and then click Set Default 6 Click OK Note Bluetooth is supported only on some computer models I have connected an option to my computer but it does not work Solution Refer to the documentation that comes with the option to ensure that you have connected the option correctly Performance and lockup problems This section provides solutions to performance relate
19. 13 Press the power button to turn on the computer and restart the operating system 66 ThinkCentre E63z User Guide Chapter 7 Preventing problems This chapter provides information that can help you avoid common problems and keep your computer running smoothly Keeping your computer current In some situations you might find it necessary to have the most current software programs device drivers or operating system This section explains how to get the latest updates for your computer Getting the latest device drivers for your computer Note Lenovo makes constant improvements to its Web sites The contents on the Web page are subject to change without notice including the contents referenced in the following procedure To get the latest device drivers for your computer do the following 1 Go to http www lenovo com support and follow the instructions on the screen 2 Select your product by doing one of the following e Enter your machine information in the quick path e Choose from the product options 3 Select the category of device and the operating system for which you need the device driver 4 In the filtered list download and install the appropriate device driver Attention Do not download the latest device drivers from the Windows Update Web site The device drivers provided on the Windows Update Web site have not been tested by Lenovo and using them might cause unexpected problems Obtain the latest device drivers fr
20. 148 ThinkCentre E63z User Guide Index 2 5 inch storage drive replacing 103 A a rescue medium creating and using 92 ac power adapter connector 29 ac power adapter replacing 97 Administrator password 60 Advance configuration 59 audio features 36 backup and recovery operations 90 basic troubleshooting 71 BIOS passwords using 60 BIOS settings changing 64 boot block recovery 65 C cable lock security 56 changing password 60 startup device sequence 61 cleaning an optical mouse 69 coin cell battery replacing 111 components internal 30 computer cover installing 127 removing 102 connector 29 connectors rear 29 connectors controls indicators front 28 considerations passwords 60 control button board installing 114 removing 114 converter board replacing 108 creating and using a rescue medium 92 creating and using recovery media 89 CRU completing the installation 127 CRUs Customer Replaceable Units returning defective 30 customer support center 130 Copyright Lenovo 2014 D deleting a password 60 Description 29 device drivers 128 devices handling static sensitive 97 diagnostic program 80 diagnostics program using 130 diagnostics troubleshooting 71 documentation using 130 drivers device 128 E environment operating 38 Ethernet connector 29 exiting Setup Utility 62 external options installing 97 F failure recovering from BIOS 65 features 35 feet remo
21. DJGVE e Using the JAWS screen reader http www freedomscientific com jaws hq asp e Using the NVDA screen reader http www nvaccess org Speech Recognition Speech Recognition enables you to control your computer by voice Using only your voice you can start programs open menus click objects on the screen dictate text into documents and write and send e mails Everything you do with the keyboard and mouse can be done with only your voice To open Speech Recognition do the following e For Windows 7 Click the Start button Then type Speech Recognition into the search field In the list of results click Speech Recognition e For Windows 8 1 Move your pointer to the top right or bottom right corner of the screen to display the charms and click Search Then type Speech Recognition into the search field In the list of results click Speech Recognition For more information about how to use and configure Speech Recognition see the Windows Help and Support information system Customizable text size Depending on your preference you can change only the text size instead of changing the size of everything on the desktop To change the text size open Control Panel and click Appearances and Personalization gt Display Then go to Change only the text size and set a text size that meets your needs Magnifier Your computer is equipped with the Microsoft Magnifier to help visually impaired people use the computer more co
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23. El El to tighten the four screws to secure the heat sink assembly to the system board Then install the screw fj to secure the heat sink assembly to the chassis 118 ThinkCentre E63z User Guide Figure 36 Installing the heat sink assembly 9 Install the system board shield See Removing and installing the system board shield on page 106 What to do next To work with another piece of hardware go to the appropriate section To complete the installation or replacement go to Completing the parts replacement on page 127 Replacing the system board Attention Do not open your computer or attempt any repair before reading and understanding the Chapter 1 Read this first Important safety information on page 1 Note Each computer has a unique Vital Product Data VPD code stored in the nonvolatile memory on the system board After you replace the system board the VPD must be updated To update the VPD see Updating or recovering the BIOS on page 63 This section provides instructions on how to replace the system board CAUTION The heat sink assembly and microprocessor might be very hot Before you open the computer cover turn off the computer and wait several minutes until the computer is cool To replace the system board do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables tha
24. Guide The start up drive is not in the boot sequence in Check the configuration and ensure the start up drive is configuration in the boot sequence No operating system installed on the boot drive Install an operating system on the boot drive The boot sector on the startup drive is corrupted The drive must be formatted Do the following 1 Attempt to back up the data on the failing hard disk drive 2 Using the operating system programs format the hard disk drive The drive is defective Replace the hard disk drive Power supply problems If you suspect a power problem use the following procedures Check Verify FRU Action Check the following for proper installation Reseat connectors e Power cord e On Off switch connector e On Off switch power supply connector e System board power supply connectors e Microprocessor s connection Check the power cord for continuity Check the power on switch for continuity Beep symptoms Beep symptoms are tones or a series of tones separated by pauses intervals without sound during POST The following table describes the beep symptoms 2 short beeps CMOS setting error Common error code see the detail failure information in POST error codes on page 85 3 short and 1 long beeps DRAM memory error Perform the following actions in order 1 Make sure the memory module s are properly seated in the connector s 2 Replace the memory module s 8 Repl
25. If the pointer on the screen does not move smoothly with the optical mouse you might need to clean the mouse To clean an optical mouse do the following 1 Turn off your computer 2 Disconnect the mouse cable from the computer 3 Turn the mouse upside down to check the lens e If there is a smudge on the lens gently clean the area with a plain cotton tipped swab e If there is debris in the lens gently blow the debris away from the area 4 Check the surface on which you are using the mouse If you have a very intricate picture or pattern beneath the mouse it might be difficult for the digital signal processor to determine changes in the mouse position 5 Reconnect the mouse cable to the computer 6 Turn your computer back on Display screen Dust buildup compounds problems associated with glare Remember to clean your monitor screen periodically Cleaning a flat panel monitor surface To clean the flexible film surface of a flat panel computer display wipe it gently with a soft dry cloth or blow on the screen to remove grit and other loose particles Then moisten a cloth with LCD cleaner and wipe the screen surface Many computer supply stores carry the special cleaning fluids for displays Use cleaning fluids developed for LCD displays only First apply the fluid to a lint free soft cloth then clean the LCD display Some computer supply stores carry pre moistened towelettes for LCD maintenance Cleaning a glass screen s
26. In the Taskbar and Navigation section click Customize icons on the taskbar 3 Click Turn system icons on or off and change the volume behavior from Off to On 4 Click OK to save the new settings Setting the volume from Control Panel To set the computer volume from Control Panel do the following 1 On the Windows 7 operating system click Start gt Control Panel gt Hardware and Sound On the Windows 8 1 operating system open Control Panel and click Hardware and Sound Chapter 3 Using your computer 45 Note For detailed information on how to open Control Panel on Windows 8 1 see Accessing Control Panel on the Windows 8 1 operating system on page 47 2 In the Sound section click Adjust system volume 3 Move the slider up to increase or down to decrease the volume Using the single touch or multi touch feature Note The single touch and multi touch features are available only on some models Depending on your computer model your computer comes with the single touch or multi touch feature The single touch feature enables you to use only one finger at a time to interact with your computer The multi touch feature enables you to use one or two fingers to interact with your computer For example you can zoom in zoom out scroll or rotate on the touch screen with two fingers while reading or editing a document To use the single touch or multi touch feature do the following e To make a single click tap the touch
27. When you register your computer with Lenovo you enter required information into a Lenovo database The information enables Lenovo to contact you when there is a recall or other severe problem and provide quicker service when you call Lenovo for help In addition some locations offer extended privileges and services to registered users To register your computer with Lenovo ensure that your computer is connected to the Internet and then do one of the following e Go to http www lenovo com register and follow the instructions on the screen to register your computer e Register your computer through a preinstalled registration program on your computer For Windows 7 The preinstalled Lenovo Product Registration program launches automatically after you have used your computer for a time Follow the instructions on the screen to register your computer For Windows 8 1 Open the Companion program and follow the instructions on the screen to register your computer Note For information about how to open the Companion program on Windows 8 1 see Accessing Lenovo programs on the Windows 8 1 operating system on page 39 Using keyboard shortcuts A keyboard shortcut is one key or combination of multiple keys Through keyboard shortcuts you can perform tasks that would typically require a mouse or other pointing devices Keyboard shortcuts provide an easier alternative to interact with your computer as you work with the Windows opera
28. a laser como unidades de CD ROMs unidades de DVD ROM dispositivos de fibra tica ou transmissores estiverem instalados observe o seguinte e N o remova as tampas A remoc o das tampas de um produto a laser pode resultar em exposic o prejudicial a radiac o de laser Nao existem pecas que podem ser consertadas no interior do dispositivo 10 ThinkCentre E63z User Guide e A utiliza o de controles ou ajustes ou a execu o de procedimentos diferentes dos especificados aqui pode resultar em exposi o prejudicial radia o PERIGO Alguns produtos a laser cont m diodo de laser integrado da Classe 3A ou da Classe 3B Observe o seguinte Radia o a laser quando aberto N o olhe diretamente para o feixe a olho nu ou com instrumentos pticos e evite exposi o direta ao feixe gt 18 kg 37 Ib gt 32 kg 70 51b 255 kg 121 2 Ib CUIDADO Utilize procedimentos de seguranca para levantar equipamentos AA CUIDADO O bot o de controle de alimenta o do dispositivo e o bot o para ligar desligar da fonte de alimenta o nao desligam a corrente el trica fornecida ao dispositivo O dispositivo tamb m pode ter mais de um cabo de alimenta o Para remover toda a corrente el trica do dispositivo assegure que todos os cabos de alimenta o estejam desconectados da fonte de alimenta o 2 7 mp e 1 mp AA Chapter 1 Read this first Important safety information 11
29. as metal floor strips and machine frames Observe the special safety precautions when you work with very high voltages these instructions are in the safety sections of maintenance information Use extreme care when measuring high voltages Regularly inspect and maintain your electrical hand tools for safe operational condition Do not use worn or broken tools and testers Never assume that power has been disconnected from a circuit First check that it has been powered off Always look carefully for possible hazards in your work area Examples of these hazards are moist floors nongrounded power extension cables power surges and missing safety grounds Do not touch live electrical circuits with the reflective surface of a plastic dental mirror The surface is conductive such touching can cause personal injury and machine damage Do not service the following parts with the power on when they are removed from their normal operating places in a machine Power supply units Pumps Blowers and fans Motor generators and similar units This practice ensures correct grounding of the units If an electrical accident occurs Use caution do not become a victim yourself Switch off power Send another person to get medical aid Chapter 1 Read this first Important safety information 3 Safety inspection guide The intent of this inspection guide is to assist you in identifying potentially unsafe conditions
30. board to support the audio connectors on your computer See Audio features on page 36 Your computer might also have a high performance audio card The audio card enables you to enjoy sound with multimedia applications record and play back sound and work with speech recognition software The connectors on the audio card vary by audio card This section provides instructions on how to set the computer volume from the desktop and Control Panel Setting the volume from the desktop To set the computer volume from the desktop do the following 1 Click the volume icon on the taskbar You can locate the taskbar at the bottom right corner of the desktop 2 Move the slider up to increase or down to decrease the volume Click the mute speaker icon to turn off the audio If the volume icon is not on the taskbar add the volume icon to the taskbar To add the volume icon do the following e For Windows 7 1 From the Windows desktop click Start gt Control Panel gt Appearance and Personalization 2 In the Taskbar and Start Menu section click Customize icons on the taskbar 3 Click Turn system icons on or off and change the volume behaviors from Off to On 4 Click OK to save the new settings e For Windows 8 1 1 Open Control Panel and click Appearance and Personalization Note For detailed information on how to open Control Panel on Windows 8 1 see Accessing Control Panel on the Windows 8 1 operating system on page 47 2
31. computer is off or in sleep mode To enable ErP LPS compliance mode in the Setup Utility program do the following 1 Start the Setup Utility program See Starting the Setup Utility program on page 59 2 From the Setup Utility program main menu select Power gt Enhanced Power Saving Mode and press Enter Select Enabled and press Enter From the Power menu select Automatic Power On and press Enter Select Wake on Lan and press Enter Select Disabled and press Enter N QD oc ro Press F10 to save changes and exit the Setup Utility program Press Enter when prompted to confirm the exit When ErP LPS compliance mode is enabled you can wake up your computer by doing one of the following Press the power button e Enable the wake up on alarm feature The wake up on alarm feature enables your computer to wake up at a set time To enable the wake up on alarm feature do the following 1 Start the Setup Utility program 2 From the Setup Utility program main menu select Power Automatic Power On and press Enter 3 Select Wake Up on Alarm and press Enter Then follow the instructions on the screen 4 Press F10 to save changes and exit the Setup Utility program Press Enter when prompted to confirm the exit Enable the after power loss feature The after power loss feature enables your computer to wake up when the power supply resumes after a sudden loss of electricity To enable the after power loss feat
32. deaf TDD conversion modem The modem must be connected between your computer and a TTY TDD telephone Then you can type a message on your computer and send it to the telephone Documentation in accessible formats Lenovo provides electronic documentation in accessible formats such as properly tagged PDF files or HyperText Markup Language HTML files Lenovo electronic documentation is developed to ensure that visually impaired users can read the documentation through a screen reader Each image in the documentation also includes adequate alternative text so that visually impaired users can understand the image when they use a screen reader Moving your computer to another country or region When you move your computer to another country or region you must take local electrical standards into consideration If you relocate your computer to a country or region that uses an electrical outlet style different from the type you are currently using you have to purchase either an electrical plug adapter or a new power cord You can order a power cord directly from Lenovo For power cord information and part numbers go to http www lenovo com powercordnotice 54 ThinkCentre E63z User Guide Chapter 5 Security This chapter provides information about how to protect your computer from theft and unauthorized use Security features The following security features are available on your computer e Computrace Agent software embedd
33. desired optical drive as the startup device Then insert the disc into this optical drive and press Enter The update begins 8 When prompted to change the serial number it is suggested that you do not make this change by pressing N However if you do want to change the serial number press Y and then type in the serial number and press Enter 9 When prompted to change the machine type and model it is suggested that you do not make this change by pressing N However if you do want to change the machine type and model press Y and then type in the machine type and model and press Enter 10 Follow the instructions on the screen to complete the update After the update is completed remove the disc from the optical drive 11 Restart your computer and start the Setup Utility program See Starting the Setup Utility program on page 59 12 From the Setup Utility program main menu select Exit gt OS Optimized Default gt Enabled 13 Select Yes in the window displayed and press Enter to confirm your selection 14 Press F10 to save changes and exit the Setup Utility program See Exiting the Setup Utility program on page 62 64 ThinkCentre E63z User Guide To update the BIOS from a disc do the following 1 2 Turn off your computer Press the power button to turn on the computer Then repeatedly press and release the F12 key until the startup device menu window opens From the startup device menu window sel
34. in the computer without setting the part down When this is not possible place the static protective package that the part came in on a smooth level surface and place the part on the package e Do not place the part on the computer cover or other metal surface Installing or replacing hardware This section provides instructions on how to install or replace hardware for your computer You can expand the capabilities of your computer and maintain your computer by installing or replacing hardware Attention Do not open your computer or attempt any repair before reading and understanding the Chapter 1 Read this first Important safety information on page 1 Notes e Use only computer parts provided by Lenovo e When installing or replacing an option use the appropriate instructions in this section along with the instructions that come with the option Installing external options You can connect external options to your computer such as external speakers a printer or a scanner For some external options you must install additional software in addition to making the physical connection When installing an external option see Locating connectors controls and indicators on the front of your computer on page 28 and Locating connectors on the rear of your computer on page 29 to identify the required connector Use the instructions shipped with the option to help you make the connection and install any software or devic
35. or disassemble Dispose of the battery as required by local ordinances or regulations A CAUTION When laser products such as CD ROMs DVD ROM drives fiber optic devices or transmitters are installed note the following e Do not remove the covers Removing the covers of the laser product could result in exposure to hazardous laser radiation There are no serviceable parts inside the device e Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure AA cancer Some laser products contain an embedded Class 3A or Class 3B laser diode Note the following Laser radiation when open Do not stare into the beam do not view directly with optical instruments and avoid direct exposure to the beam 6 ThinkCentre E63z User Guide gt 18 kg 37 lb gt 32 kg 70 5 Ib gt 55 kg 121 2 Ib CAUTION Use safe practices when lifting AA CAUTION The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical current from the device ensure that all power cords are disconnected from the power source AA 20 gt 10 AA Chapter 1 Read this first Important safety information 7 a Da gi Odd 53 of AAC EN aa ya all ma gs SN gm Si CN aac Al SI llama his qM dao
36. or from the compartment of the wireless keyboard Chapter 11 Installing or replacing hardware 125 Figure 47 Taking out the USB dongle 5 Connect the USB dongle to an available USB connector on your computer LE 6 Insert two AA batteries into the mouse compartment according to the polarity indicators Figure 48 Connecting the USB dongle to a USB connector Figure 49 Installing the mouse batteries 7 Close the battery compartment cover and slide it forward until it clicks into place 126 ThinkCentre E63z User Guide Figure 50 Closing the battery compartment cover 8 Push the power switch to the on position on the bottom of the wireless mouse until the LED light emitting diode is on Figure 51 Pushing the power switch to the on position Notes e The green LED indicates that the mouse is ready for use e The flashing amber LED indicates a low battery power level e Push the power switch to the off position when you are not using the mouse to extend the battery life e After disconnecting the USB dongle from your computer store it in the wireless mouse compartment or in the wireless keyboard compartment Completing the parts replacement After completing the installation or replacement for all parts you need to install the computer cover and connect cables To install the computer cover and connect cables do the following 1 Ensure that all components have been reassembled correctly an
37. or monitor These vents provide airflow to keep your computer from overheating e Keep food and drinks away from all parts of your computer Food particles and spills might make the keyboard and mouse stick and unusable e Do not get the power switches or other controls wet Moisture can damage these parts and cause an electrical hazard e Always disconnect a power cord by grasping the plug instead of the cord Cleaning your computer It is a good practice to clean your computer periodically to protect the surfaces and ensure trouble free operation CAUTION Be sure to turn off the computer and monitor before cleaning the computer and monitor screen Computer Use only mild cleaning solutions and a damp cloth to clean the painted surfaces of the computer Keyboard To clean your computer keyboard do the following 68 ThinkCentre E63z User Guide 1 Apply some isopropyl rubbing alcohol to a soft dust free cloth 2 Wipe each keytop surface with the cloth Wipe the keys one by one if you wipe several keys at a time the cloth may hook onto an adjacent key and possibly damage it Ensure that no liquid drips onto or between the keys 3 To remove any crumbs or dust from beneath the keys you can use a camera blower with a brush or cool air from a hair dryer Note Avoid spraying cleaner directly onto the keyboard Optical mouse An optical mouse uses a light emitting diode LED and an optical sensor to navigate the pointer
38. power cords shall be safety approved For Germany it shall be HO5VV F 3G 0 75 mm or better For other countries the suitable types shall be used accordingly Never wrap a power cord around a power adapter or other object Doing so can stress the cord in ways that can cause the cord to fray crack or crimp This can present a safety hazard Always route power cords so that they will not be walked on tripped over or pinched by objects Protect power cord and power adapters from liquids For instance do not leave your power cord or power adapter near sinks tubs toilets or on floors that are cleaned with liquid cleansers Liquids can cause a short circuit particularly if the power cord or power adapter has been stressed by misuse Liquids also can cause gradual corrosion of power cord terminals and or the connector terminals on a power adapter which can eventually result in overheating Ensure that all power cord connectors are securely and completely plugged into receptacles Do not use any power adapter that shows corrosion at the ac input pins or shows signs of overheating such as deformed plastic at the ac input or anywhere on the power adapter Do not use any power cords where the electrical contacts on either end show signs of corrosion or overheating or where the power cord appears to have been damaged in any way General safety Follow these rules to ensure general safety e Observe good housekeeping in the area of the
39. system board shield Then lift the system board shield to remove it from the chassis Figure 19 Removing the system board shield 6 To install the system board shield position the system board shield into the chassis so that the screw holes in the system board shield align with the corresponding holes in the chassis Then install the five screws to secure the system board shield to the chassis What to do next e To work with another piece of hardware go to the appropriate section To complete the installation or replacement go to Completing the parts replacement on page 127 Replacing the integrated camera Attention Do not open your computer or attempt any repair before reading and understanding the Chapter 1 Read this first Important safety information on page 1 This section provides instructions on how to replace the integrated camera Note The integrated camera is available only on some models To replace the integrated camera do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Place a soft clean towel or cloth on the desk or other flat surface Hold the sides of your computer and gently lay it down so that the screen is against the surface and the cover is facing up 3 Remove the frame stand See Removing and installing th
40. terminated correctly For more information see your SCSI documentation Hard disk drive problems Select your symptom from the following list e Some or all hard disk drives missing from the Setup Utility program on page 74 e No Operating System Found message or the system not starting from the correct hard disk drive on page 74 Some or all hard disk drives missing from the Setup Utility program Symptom Some or all hard disk drives missing from the Setup Utility program Actions e Ensure that all hard disk drive signal cables and power cables are connected correctly e Ensure that your computer is configured correctly to support the hard disk drives If your computer is installed with five SATA hard disk drives ensure that the SATA hard disk drive enablement module one to five hard disk drives is installed If your computer is installed with SAS hard disk drives ensure that the SAS hard disk drive enablement module one to five hard disk drives or the LSI MegaRAID SAS adapter is installed If these actions do not correct the problem run the diagnostic program Lenovo Solution Center See Lenovo Solution Center on page 81 If you need technical assistance see Chapter 12 Getting information help and service on page 129 No Operating System Found message or the system not starting from the correct hard disk drive Symptom No Operating System Found message or the system not starting f
41. the collecting reuse and recycling of disused computers and monitors For details visit the Lenovo Web site at http www lenovo com recycling japan Pursuant to the Law for Promotion of Effective Utilization of Resources the collecting and recycling of home used computers and monitors by the manufacturer was begun on October 1 2003 This service is provided free of charge for home used computers sold after October 1 2003 For details visit the Lenovo Web site at http www lenovo com recycling japan Copyright Lenovo 2014 137 Disposing of Lenovo computer components Some Lenovo computer products sold in Japan may have components that contain heavy metals or other environmental sensitive substances To properly dispose of disused components such as a printed circuit board or drive use the methods described above for collecting and recycling a disused computer or monitor Disposing of disused lithium batteries from Lenovo computers A button shaped lithium battery is installed inside your Lenovo computer to provide power to the computer clock while the computer is off or disconnected from the main power source If you need to replace it with a new one contact your place of purchase or contact Lenovo for service If you need to dispose of a disused lithium battery insulate it with vinyl tape contact your place of purchase or an industrial waste disposal operator and follow their instructions Disposal of a lithium battery must comply wi
42. 25 siCD ROMS dia 5 cilazia Gus 5 eil ig Sea Gag Jua NI clas y 87938 Sad ll Ani Adi jM mia Abel g ji de mih Abb guy co A aaa ga La CANAS al cu uai gi Jae gi gar gi lesa Ali e mih 8 all dala la ad o elia tags Y bY dog And Andi A Ben a Class 3B jClass 3A Ai Ga gada Jal sila Asa Je jul latin g a o giai E qm dle sa Agi ja 8 542 cg All ga 5 pilya dali AX Y y Ela N iai Y dl die SM Asl ga sell Quai ea y gt 18 kg 37 Ib gt 32 kg 70 5 Ib gt 55 kg 121 2 Ib DA g il sie dial Gls Jua sie Gay AA ALIA He small oily GSI CA s Jal le asa gall Lidi ia 35 aiy Y dal y silos lu Ce S gall O95 gas Shall iy gS Lu clio asal 4a gl SAS ARENA RS E Jal ils oes city AA 2 gt 1a AA PERIGO A corrente el trica proveniente de cabos de alimenta o de telefone e de comunica es perigosa Chapter 1 Read this first Important safety information 9 Para evitar risco de choque el trico e N o conecte nem desconecte nenhum cabo ou execute instala o manuten o ou reconfigurac o deste produto durante uma tempestade com raios e Conecte todos os cabos de alimenta o a tomadas el tricas corretamente instaladas e aterradas Todo equipamento que for conectado a este produto deve ser conectado a tomadas corretamente instaladas e Quando poss vel utilize apenas uma das m os para conectar ou desconectar cabos de sinal e Nunca ligue nenhum equipam
43. A Jpnnn qna 21970 ma PIN PX n 21Dn AMP ANwWNI ANA D 51by IX D INMNA NINN MNR DIN yea IX MPA YMY mmy NIDO imxan mant 25 my Class 3B 1x Class 3A AION 79 NT DA ennon ar win UM TY NAVA nun van DR PA mme van dx ar nmp 0919 asma mn NIN MUND NP NDYNN nymm 25 37 a p 18 lt 12 70 5 D 32 lt D gt 121 2 2 p 55 lt DINT mona wnanwna nya mmmwin Tryna nnn nar JPNN poronn 2nwnn nar nx MON DIN 2nnn PID DW noyonn anm qpnnn Jw n gt yann 1sn enana una nra 25 nx P909 71 TNX DAWN aan ANY 212292 Uy PANN 9012 2nwnn mpnn mpnun nwnn dad 22U INDI 20 gt gt 1 7 mp gt gt 20 ThinkCentre E63z User Guide AA PERICOLO La corrente elettrica proveniente dai cavi di alimentazione del telefono e di comunicazione pu essere pericolosa Per evitare il rischio di scosse elettriche e Non collegare o scollegare qualsiasi cavo oppure effettuare l installazione la manutenzione o la riconfigurazione del prodotto durante un temporale Collegare tutti i fili elettrici a una presa di alimentazione correttamente cablata e dotata di messa a terra Collegare alle prese elettriche appropriate tutte le apparecchiature che verranno utilizzate per questo prodotto Se possibile utilizzare solo una mano per collegare o scollegare i cavi di segnale Non accendere assolutamente apparecchiature in presenza di incendi perdite d acqua o danno strutturale e Scollegare i cavi di alimentazione i
44. Have the following information available e Machine type and model e Serial numbers of your hardware products e Description of the problem e Exact wording of any error messages e Hardware and software configuration information Using other services You might travel with your computer or relocate it to a country or region where the machine type for your desktop or notebook computer is sold In such a situation your computer might be eligible for International Warranty Service which automatically entitles you to obtain warranty service throughout the warranty period Service will be performed by service providers authorized to perform warranty service Service methods and procedures vary by country and some services might not be available in all countries International Warranty Service is delivered through the method of service such as depot carry in or on site service that is provided in the servicing country Service centers in certain countries might not be able to service all models of a particular machine type In some countries fees and restrictions might apply at the time of service To determine whether your computer is eligible for International Warranty Service and to view a list of the countries or regions where service is available go to http www lenovo com support For technical assistance with the installation of or questions related to Service Packs for your preinstalled Microsoft Windows product go to the Microsoft Pr
45. Read this first Important safety information on page 1 To remove and install the frame stand do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Place a soft clean towel or cloth on the desk or surface Hold the sides of your computer and gently lay it down so that the screen is against the surface and the cover is facing up Chapter 11 Installing or replacing hardware 99 3 Remove the four screws that secure the frame stand Then lift the frame stand to remove it from the computer Figure 11 Removing the frame stand 4 To install the frame stand position the frame stand over the computer so that the three tabs KEW align with the corresponding holes in the computer cover Then install the four screws to secure the frame stand to the computer cover 100 ThinkCentre E63z User Guide HB Figure 12 Installing the frame stand Removing and installing the feet Attention Do not open your computer or attempt any repair before reading and understanding the Chapter 1 Read this first Important safety information on page 1 This section provides instructions on how to remove and install the feet To remove and install the feet do the following 1 Remove all media from the drives and turn off all attache
46. T hardware test results Desktop Management Interface DMI Desktop Management Interface provides a common path for users to access information about all aspects of a computer The information includes processor type installation date attached printers and other peripherals power sources maintenance history and so on ErP LPS compliance mode The energy related products directive ErP lowest power state LPS compliance mode reduces the consumption of electricity when your computer is in sleep or off mode For more information see Enabling ErP LPS compliance mode on page 62 Preboot Execution Environment PXE Preboot Execution Environment enables computers to start through a network interface independent of data storage devices such as the hard disk drive or installed operating systems 36 ThinkCentre E63z User Guide System Management SM Basic Input Output System BIOS and SM software The SMBIOS specification defines data structures and access methods that can be used to read management data stored in the BIOS of a computer Wake on LAN Wake on LAN is an Ethernet computer networking standard that allows a computer to be turned on or woken up by a network message The message usually is sent by a program running on another computer on the same LAN Windows Management Instrumentation WMI Windows Management Instrumentation is a set of extensions to the Windows Driver Model It provides an operating system interfac
47. a startup device on page 61 for detailed information about temporarily or permanently changing the startup device sequence For more information about the Setup Utility program see Using the Setup Utility program on page 59 If you cannot access the Rescue and Recovery workspace or the Windows environment do one of the following e Use a rescue medium to start the Rescue and Recovery workspace See Creating and using a rescue medium on page 92 e Use recovery media if all other methods of recovery have failed and you must restore the storage drive to the factory default settings See Creating and using recovery media on page 89 It is important to create a rescue medium and a set of recovery media as early as possible and store them in a safe place for future use Recovery information for the Windows 8 1 operating system This section contains the following topics e Refreshing your computer on page 94 e Resetting your computer to the factory default settings on page 94 e Using the advanced startup options on page 95 e Recovering your operating system if Windows 8 1 fails to start on page 95 Refreshing your computer If your computer does not perform well and the problem might be caused by a recently installed program you can refresh your computer Attention If you refresh your computer the programs preinstalled on your computer and the programs that you installed from Windows Store w
48. ace the system board POST error codes Each time you power on the system it performs a series of tests that check the operation of the system and some options This series of tests is called the Power On Self Test or POST POST does the following operations e Checks some basic system board operations e Checks the memory operation Chapter 9 Service checkout and symptom to FRU index 85 e Starts the video operation e Verifies that the boot drive is working If the POST detects a problem an error message appears on the screen A single problem can cause several error messages to appear When you correct the cause of the first error message the other error messages probably will not appear on the screen the next time you turn on the system POST error message Description Action 0135 Fan failure The system might be overheating Press F10 to exit Note If the problem is caused by the microprocessor fan press F10 will not solve the problem 0211 Keyboard not found When there is no keyboard detected the error message will be displayed 0164 Memory size decreased Press F10 to exit Configuration change has occurred This error message is displayed when a hard disk drive or optical drive change has been made Press F10 to exit No operating system found Press This error occurs only after the POST any key to repeat boot sequence is completed Press any key to repeat boot sequence Miscellaneous error conditions Mess
49. age Symptom FRU Action Changing display colors Display Monitor Computer will not power off See Hard disk drive boot Power Switch error on page 84 System Board Riser card if installed Computer will not RPL from server Ensure that network is in startup sequence as first device or first device after diskette 2 Ensure that network adapter is enabled for RPL 3 Network adapter Advise network administrator of new MAC address 86 ThinkCentre E63z User Guide Message Symptom FRU Action Computer will not perform a Wake On LAN if applicable 1 Check power supply and signal cable connections to network adapter 2 Ensure that the operating system settings are set to enable Wake on LAN 3 Ensure Wake On LAN feature is enabled in Setup Configuration see Starting the Setup Utility program on page 59 4 Ensure network administrator is using correct MAC address 5 Ensure no interrupt or I O address conflicts 6 Network adapter advise network administrator of new MAC address Dead computer See Hard disk drive boot error on page 1 Power Supply 84 2 System Board Diskette drive in use light remains on or does not light 1 Diskette Drive when drive is active 2 System Board 3 Diskette Drive Cable Blank screen except for flashing cursor 1 System Board 2 Primary Hard Disk Drive 3 Hard Disk Drive Cable Incorrect memory size during POST 1 Run the Memory tests 2 Memory Module 3 S
50. alling or replacing amemory module Replacing the coin cell battery Replacing the Wi Fi card Removing and ni the control bia board Replacing the Steri un Replacing the heat sink assembly Replacing the system board Replacing the LCD panel Replacing the keyboard or mouse Replacing the wireless keyboard or mouse Completing the parts replacement Chapter 12 Getting information help and service Information resources 3 Lenovo ThinkVantage Tools Help and Support Safety and Warranty Lenovo Web site Lenovo Support Web site Help and service Using the documentation an diagnostic program Calling for service Using other services Purchasing additional services Appendix A ne information Export classification notice Electronic emissions notices Federal Communications Commission Declaration of Conformity 95 97 97 97 97 97 99 101 102 103 104 106 107 108 109 111 112 114 116 117 119 121 124 124 127 129 129 129 129 129 129 130 130 130 130 131 131 133 133 133 133 Eurasian compliance mark 135 Brazil regulatory notice 135 Mexico regulatory notice 135 Additional regulatory information 135 Appendix B WEEE and indi information cx are def Important WEEE Gna a ge ieri gi TA Recycling information for Japan 137 Recycling information for Brazil
51. ard disk password is set you are prompted to enter a valid password each time you try to access the hard disk drive Notes After you set a hard disk password your data on the hard disk drive is protected even if the hard disk drive is removed from one computer and installed in another If the hard disk password is forgotten there is no way to reset the password or recover data from the hard disk drive Password considerations A password can be any combination of up to 64 alphabetic and numeric characters For security reasons it is recommended to use a strong password that cannot be easily compromised Note The Setup Utility program passwords are not case sensitive To set a strong password consider the following guidelines e Have at least eight characters in length e Contain at least one alphabetic character and one numeric character e Not be your name or your user name e Not be a common word or a common name Be significantly different from your previous passwords Setting changing and deleting a password To set change or delete a password do the following 1 Start the Setup Utility program See Starting the Setup Utility program on page 59 2 From the Setup Utility program main menu select Security 60 ThinkCentre E63z User Guide 3 4 Depending on the password type select Set Power On Password Set Administrator Password or Hard Disk Password Follow the instructions on the right side of
52. as been inactive for a specified duration Table 3 ENERGY STAR power management features Windows 7 or Windows 8 1 operating system Power plan ThinkCentre Default e Turn off the display After 10 minutes e Put the computer to sleep After 25 minutes e Advanced power settings Turn off hard disk drives After 20 minutes Hibernate Never To awaken your computer from a Sleep mode press any key on your keyboard For more information about these settings refer to your Windows Help and Support information system Copyright Lenovo 2014 145 146 ThinkCentre E63z User Guide Appendix F Notices Lenovo may not offer the products services or features discussed in this document in all countries Consult your local Lenovo representative for information on the products and services currently available in your area Any reference to a Lenovo product program or service is not intended to state or imply that only that Lenovo product program or service may be used Any functionally equivalent product program or service that does not infringe any Lenovo intellectual property right may be used instead However it is the user s responsibility to evaluate and verify the operation of any other product program or service Lenovo may have patents or pending patent applications covering subject matter described in this document The furnishing of this document does not give you any license to these patents You can send licen
53. as where they might get kicked accidentally For more information about power cords see Power cords and power adapters on page 1 Accessibility information Lenovo is committed to providing people with disabilities greater access to information and technology Some technologies are already provided in your operating system Others can be purchased through vendors Users also can use the Ease of Access Center provided in the Windows operating system to configure their computers to suit their physical and cognitive needs The Ease of Access Center is a central location that you can use to configure the accessibility settings and programs available on the Microsoft Windows operating system To use the Ease of Access Center open Control Panel and click Ease of Access gt Ease of Access Center The following information provides ways to help users who have hearing vision and mobility limitations get the most out of their computer experience On screen notification On screen notification helps hearing impaired people be aware of the status of their computer On screen notification replaces sounds with visual cues or text captions to indicate that activity is happening on the computer As a result system alerts are noticeable even when they are not heard For example when you select one object with your keyboard the object is highlighted When you move the pointer to one object with your mouse the introductory text of the object is disp
54. asks are displayed at the bottom of each screen Copyright Lenovo 2014 59 Using BIOS passwords By using the Setup Utility program you can set passwords to prevent unauthorized access to your computer and data You do not have to set any passwords to use your computer However using passwords improves computer security If you decide to set any passwords read the following topics Setup Utility program password types The following types of passwords are available e Power on password When a power on password is set you are prompted to enter a valid password each time the computer is turned on The computer cannot be used until the valid password is entered e Administrator password Setting an administrator password deters unauthorized users from changing configuration settings If you are responsible for maintaining the configuration settings of several computers you might want to set an Administrator password When an administrator password is set you are prompted to enter a valid password each time you try to access the Setup Utility program The Setup Utility program cannot be accessed until a valid password is entered If both the power on password and administrator password are set you can enter either password However you must use your Administrator password to change any configuration settings e Hard disk password Setting a hard disk password prevents unauthorized access to the data on the hard disk drive When a h
55. ate that the battery is not to be thrown away but rather reclaimed upon end of life per this Directive In accordance with the European Directive 2006 66 EC batteries and accumulators are labeled to indicate that they are to be collected separately and recycled at end of life The label on the battery may also include a chemical symbol for the metal concerned in the battery Pb for lead Hg for mercury and Cd for cadmium Users of batteries and accumulators must not dispose of batteries and accumulators as unsorted municipal waste but use the collection framework available to customers for the return recycling and treatment of batteries and accumulators Customer participation is important to minimize any potential effects of batteries and accumulators on the environment and human health due to the potential presence of hazardous substances For proper collection and treatment go to http www lenovo com recycling Appendix B WEEE and recycling information 139 140 ThinkCentre E63z User Guide Appendix C Restriction of Hazardous Substances Directive ROHS European Union RoHS Lenovo products sold in the European Union on or after 3 January 2013 meet the requirements of Directive 2011 65 EU on the restriction of the use of certain hazardous substances in electrical and electronic equipment RoHS recast or ROHS 2 For more information about Lenovo progress on RoHS go to http www lenovo com social_responsibili
56. ause fatigue The backrest and seat of your chair should adjust independently and provide good support The seat should have a curved front to relieve pressure on the thighs Adjust the seat so that your thighs are parallel to the floor and your feet are either flat on the floor or on a footrest When using the keyboard keep your forearms parallel to the floor and your wrists in a comfortable position Use a light touch on the keyboard and your hands and fingers relaxed Change the angle of the keyboard for maximum comfort by adjusting the position of the keyboard feet Adjust the monitor so the top of the screen is at or slightly below eye level Place the monitor at a comfortable viewing distance usually 51 61 cm 20 24 inches Then position the monitor so that you can view it without twisting your body Also position other equipment you use regularly such as the telephone or a mouse within easy reach Glare and lighting Position the monitor to minimize glare and reflections from overhead lights windows and other light sources Reflected light from shiny surfaces can cause annoying reflections on your monitor screen Place the monitor at right angles to windows and other light sources when possible Reduce overhead lighting if necessary by turning off lights or using lower wattage bulbs If you install the monitor near a window use curtains or blinds to block the sunlight You can adjust the brightness and contrast controls on
57. can use the preinstalled diagnostic program to diagnose computer problems if your computer is running the Windows operating system Notes 1 Your computer is preinstalled with the Lenovo Solution Center program for diagnostic purposes For more information about the Lenovo Solution Center program see Lenovo Solution Center on page 81 2 If you are unable to isolate and repair the problem yourself after running the diagnostic program save and print the log files created by the diagnostic program You will need the log files when you speak to a Lenovo technical support representative 80 ThinkCentre E63z User Guide Lenovo Solution Center The Lenovo Solution Center program enables you to troubleshoot and resolve computer problems It combines diagnostic tests system information collection security status and support information along with hints and tips for maximum system performance e Your can download the Lenovo Solution Center program from http www lenovo com diags e If you are using a Windows operating system other than Windows 7 or Windows 8 1 go to http www lenovo com diags for the latest information on diagnostics for your computer To run the Lenovo Solution Center program see Lenovo programs on page 38 Note If you cannot isolate and repair the problem yourself after running the program save and print the log files You will need the log files when you speak to a Lenovo technical support representative
58. cedure Use the following procedure as a starting point for diagnosing problems you are experiencing with your computer 1 Ensure that the cables for all attached devices are connected correctly and securely 2 Ensure that all attached devices that require ac power are connected to properly grounded functioning electrical outlets 3 Ensure that all attached devices are enabled in the BIOS settings of your computer For more information about accessing and changing the BIOS settings refer to Using the Setup Utility program on page 59 4 Goto Troubleshooting on page 72 and follow the instructions for the type of problem you are experiencing If the troubleshooting information does not help you solve the problem continue with the next step 5 Try using a previously captured configuration to see if a recent change to hardware or software settings has caused a problem Before restoring a previous configuration capture your current configuration in case the older configuration settings do not solve the problem or have adverse effects To restore a captured configuration do the following e For Windows 7 Click Start gt Control Panel gt System and Security gt System gt System Protection gt System Restore e For Windows 8 1 Open Control Panel and then click System and Security gt System gt System Protection gt System Restore Note For detailed information on how to open Control Panel on Windows 8 1 see Acce
59. change the configuration settings of your computer See Using the Setup Utility program on page 59 for detailed information The system board of your computer has a module called electrically erasable programmable read only memory EEPROM also referred to as flash memory It enables you to update the POST the BIOS and the Setup Utility program easily To perform such an update you can either start your computer with a system program update disc or run a special update program from your operating system Lenovo might make changes and enhancements to the POST and BIOS When updates are released they are available as downloadable files on the Lenovo Web site at http www lenovo com Instructions for using the POST and BIOS updates are available in a TXT file that is included with the update files For most models you can download an update program that can be used to create a system program update disc or be run from the operating system Chapter 6 Advanced configuration 63 Changing the BIOS settings before installing a new operating system BIOS settings vary by operating system Change the BIOS settings before installing a new operating system To change the BIOS settings do the following 1 Start the Setup Utility program See Starting the Setup Utility program on page 59 2 From the Setup Utility program main menu select Exit gt OS Optimized Default 3 Depending on the operating system to be installed do one of the fol
60. chland GmbH Gropiusplatz 10 D 70563 Stuttgart Informationen in Hinsicht EMVG Paragraf 4 Abs 1 4 Das Ger t erf llt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse B Korea Class B compliance statement B2 III 0188 SS 2X DIE 2 8 amp B3 AXHASDDIZA FE DONA ASE ES 012 AS s os oH DE NAAM ASE MSUO 134 ThinkCentre E63z User Guide Japan VCCI Class B compliance statement CORBY Z72ABIBSU ECT CORE RERA CIEHT Sc EXAWELTUEIN LOKENTIAPTLEISIRFACERLTE MENS ZEBERBIERLITLENEURT FUR BLA CRES TIEL URW RUELTREW VCCI B Japan compliance statement for products which connect to the power mains with rated current less than or equal to 20 A per phase 20A 0 JISC 61000 3 2 Am Lenovo product service information for Taiwan Lenovo 89 5 0800 000 702 Keyboard and mouse compliance statement for Taiwan PS 2 USB Eurasian compliance mark Brazil regulatory notice Ouvir sons com mais de 85 decib is por longos periodos pode provocar danos ao sistema auditivo Mexico regulatory notice Advertencia En Mexico la o
61. computer you are servicing might have been rearranged or the drive startup sequence changed Be extremely careful during write operations such as copying saving or formatting Data or programs can be overwritten if you select an incorrect drive General error messages appear if a problem or conflict is found by an application program the operating system or both For an explanation of these messages refer to the information supplied with that software package Before replacing any FRUs ensure that the latest level of BIOS is installed on the system A down level BIOS might cause false errors and unnecessary replacement of the system board For more information on how to determine and obtain the latest level BIOS see BIOS levels on page 63 Use the following procedure to help determine the cause of the problem 1 Power off the computer and all external devices Check all cables and power cords Set all display controls to the middle position Power on all external devices aR Inm Power on the computer Look for displayed error codes e Listen for beep codes e Look for readable instructions or a main menu on the display If you did not receive the correct response proceed to step 6 on page 83 If you do receive the correct response proceed to step 7 on page 83 6 Look at the following conditions and follow the instructions e If you hear beep codes during POST go to Beep symptoms on page 85 e Ifthe co
62. cure the system board on 10D4 10D5 10D6 10D7 10 EJ and 10EK models H 5 9 i I ch T oq 1 1 El Figure 38 Removing the eight screws that secure the system board on 10E0 10E1 10E2 10E3 10EL and 10EM models 120 ThinkCentre E63z User Guide To install the new system board position the new system board in the chassis so that the eight screw holes in the system board align with the corresponding holes in the chassis Then install the eight screws to secure the system board to the chassis 1 Route all the cables that you disconnected from the system board and then connect the cables to the system board See Locating parts on the system board on page 32 Install the Wi Fi card See Replacing the Wi Fi card on page 112 Install the coin cell battery See Replacing the coin cell battery on page 111 Install the memory modules See Installing or replacing a memory module on page 109 Install the heat sink assembly See Replacing the heat sink assembly on page 117 Install the system board shield See Removing and installing the system board shield on page 106 oO 0c Sa Iv What to do next To work with another piece of hardware go to the appropriate section To complete the installa
63. d Defaults gt Enabled and Advanced gt OS Selection gt Windwos 8 x e For 10E0 10E1 10E2 10E3 10EL and 10EM models Select or tap Exit gt OS Optimized Defaults gt Enabled ThinkCentre E63z User Guide Chapter 11 Installing or replacing hardware This chapter provides instructions on how to install or replace hardware for your computer Handling static sensitive devices Do not open the static protective package containing the new part until the defective part has been removed and you are ready to install the new part Static electricity although harmless to you can seriously damage computer components and parts When you handle parts and other computer components take these precautions to avoid static electricity damage e Limit your movement Movement can cause static electricity to build up around you e Always handle parts and other computer components carefully Handle PCI cards memory modules system boards and microprocessors by the edges Never touch any exposed circuitry e Prevent others from touching the parts and other computer components e Touch the static protective package containing the part to a metal expansion slot cover or other unpainted metal surface on the computer for at least two seconds This reduces static electricity from the package and your body before you install or replace a new part e When possible remove the new part from the static protective package and install it directly
64. d application program 1 Ensure that the software is compatible with your computer Refer to the information supplied with the software for more information 2 Verify that other software works correctly on your computer 3 Verify that the software you are using works on another computer e f you received any error messages while using the program see the printed documentation that comes with the program or the help system for solutions e Check if any updates are available from your manufacturer or Web site Many software manufacturers make updates available from the World Wide Web e If the software program used to work correctly but does not work correctly now uninstall the application program and reinstall it My USB connectors cannot be accessed Solutions e Connect the USB cable from the USB connector to the USB device If the USB device has its own power cord attach the power cord to a grounded electrical outlet e Turn on the USB device and keep the device online e Install any device drivers or application programs supplied with the USB device Refer to the documentation that comes with the USB device for more information e Detach and reattach the USB connector to reset the USB device Diagnostics The diagnostic program is used to test hardware components of your computer The diagnostic program can also report operating system controlled settings that interfere with the correct operation of your computer You
65. d camera to optimize Web conferencing and Voice over IP VOIP experience Create Recovery Media Windows 8 1 The Create Recovery Media program enables you to restore the contents of the hard disk drive to the factory default settings Lenovo Bluetooth Lock Windows 7 and Windows 8 1 The Lenovo Bluetooth Lock program enables you to use a Bluetooth device such as your smartphone as a proximity based unit for locking or unlocking your computer automatically By detecting the distance between your computer and the predefined Bluetooth device that you are carrying the Lenovo Bluetooth Lock program automatically locks your computer when you walk away and unlocks your computer when you come back This is a simple way to protect your computer against unauthorized access in case that you forget to lock your computer Lenovo Companion Windows 8 1 Your system s best features should be easy to access and understand With Companion they are Use Lenovo Companion to register your computer access your user manual manage system health and update check the warranty status and see accessories customized for your computer You also can read hints and tips explore Lenovo forums and stay up to date on technology news with articles and blogs from trusted sources This app is filled with exclusive Lenovo content to help you learn about your new system Lenovo Reach Windows 7 and Windows 8 1 Use the Lenovo Reach program to enhance your cloud ex
66. d devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Place a soft clean towel or cloth on the desk or surface Hold the sides of your computer and gently lay it down so that the screen is against the surface and the cover is facing up Chapter 11 Installing or replacing hardware 101 3 Remove the two screws fj that secure the feet Then lift the feet to remove them from the computer Figure 13 Removing the feet 4 To install the feet position the feet on the computer cover so that the holes in the feet align with the corresponding holes in the computer cover Then install the two screws to secure the feet to the computer cover Removing the computer cover This section provides instructions on how to remove the computer cover Attention Do not open your computer or attempt any repair before reading and understanding the Chapter 1 Read this first Important safety information on page 1 CAUTION Before you open the computer cover turn off the computer and wait several minutes until the computer is cool To remove the computer cover do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Place a soft clean towel or cloth on the desk or surface Hold
67. d problems of your computer Insufficient free hard disk drive space Solution Free up hard disk drive space e Method 1 1 Click Start gt Computer on Windows 7 or open File Explorer on Windows 8 1 2 Right click your C drive entry and then click Properties 3 Click Disk Cleanup and then follow the instructions on the screen e Method 2 1 Open Control Panel Note For detailed information on how to open Control Panel on Windows 8 1 see Accessing Control Panel on the Windows 8 1 operating system on page 47 2 Click Programs 3 Click Turn Windows features on or off and then follow the instructions on the screen e Method 3 1 Click Start gt Computer on Windows 7 or open File Explorer on Windows 8 1 Right click your C drive entry and then click Properties Click Disk Cleanup Click Clean up system files Click the More Options tab 6 Click Clean up in the Programs and Features area and then follow the instructions on the screen a A O N e Clean out your Inbox Sent Items and Deleted Items folders from your e mail application The folder names and procedures vary depending on your e mail application If you need assistance see the help system for your e mail application Excessive number of fragmented files Solution Use the Windows disk defragmentation or disk optimization feature to clean up the files 78 ThinkCentre E63z User Guide Note Depending on the volume of the hard disk drives and amount of data st
68. d that no tools or loose screws are left inside your computer See Locating major FRUs and CRUs on page 30 for the locations of various components in your computer 2 Ensure that the cables are routed correctly before installing the computer cover Keep the cables off the hinges and sides of the chassis to avoid interference with installing the computer cover Chapter 11 Installing or replacing hardware 127 3 Position the computer cover into place and then tighten the two screws J to secure the computer cover Figure 52 Installing the computer cover 4 Install the frame stand See Removing and installing the frame stand on page 99 5 If a Kensington style cable lock is available lock the computer cover See Attaching a Kensington style cable lock on page 56 6 Connect the external cables and the ac power adapter to the computer 7 Depending on the parts you installed or replaced you might need to confirm the updated information in the Setup Utility program Refer to Using the Setup Utility program on page 59 Note In most areas of the world Lenovo requires the return of the defective Customer Replaceable Unit CRU Information about this will come with the CRU or will come a few days after the CRU arrives Obtaining device drivers You can obtain device drivers that are not preinstalled in your operating system at http www lenovo com support Installation instructions are provided in readme files wi
69. default state and put the computer in an operational state after all other recovery methods failed Recovery media are useful if you transfer the computer to another area sell the computer or recycle the computer As a precautionary measure it is important to create recovery media as early as possible The data on the recovery media can be used for the following purposes e Reinstalling the programs and device drivers on your computer e Reinstalling the operating system e Modifying the data files on the storage drive using the Additional Files Note The recovery operations you can perform using recovery media vary depending on the operating system from which the recovery media were created The recovery media might contain a boot medium and a data medium Your Microsoft Windows license permits you to create only one data medium It is recommended that you store the recovery media in a safe place after you have made them Copyright Lenovo 2014 89 Creating recovery media Note On the Windows 7 operating system you can create recovery media using discs or external USB storage devices To create recovery media on the Windows 7 operating system click Start gt All Programs gt Lenovo ThinkVantage Tools gt Factory Recovery Disks Then follow the instructions on the screen Using recovery media Attention When you use recovery media to restore the storage drive to the factory default state all the files currently on the storage dr
70. device P ei Enabling ErP LPS compliance mode Exiting the Setup Utility program Updating or recovering the BIOS BIOS levels Using system programs Changing the BIOS settings before installing a a new operating system 3 Updating the BIOS from a disc Updating the BIOS from your Bernd system Recovering fom a BIOS indas failure Chapter 7 Preventing problems Keeping your computer current Getting the latest device drivers for your computer Updating your operating system Using the System Update program Cleaning and maintenance Basics m Cleaning your computer 49 49 49 50 50 50 50 51 54 55 55 56 56 56 57 57 57 59 59 59 59 60 61 61 62 62 63 63 63 64 64 65 65 67 67 67 67 68 68 68 68 Good maintenance practices Moving your computer Chapter 8 me and diagnostics Basic troubleshooting Troubleshooting procedure Troubleshooting Audio problems Intermittent problems Hard disk drive problems E Problems with the keyboard or mouse Monitor problems Networking problems have connected an option to my computer but it does not work E dt na Performance and lockup erable The printer does not work Serial connector cannot be accessed Software problems My USB connectors cannot be accessed Diagnostics Lenovo Solution Center UEFI diagnostic program Chapter 9 Service checkout and symptom to FRU index Service ch
71. dium using a disc or a USB storage drive do one of the following e f you have created a rescue medium using a disc do the following 1 Turn on or restart your computer 2 When you see the logo screen repeatedly press and release the F12 key The startup device menu window is displayed 3 Select the desired optical drive as the first boot device Then insert the rescue disc into the optical drive and press Enter The rescue medium starts e f you have created a rescue medium using a USB storage drive do the following 1 Connect the USB storage drive to one of the USB connectors on your computer 2 Turn on or restart your computer 3 When you see the logo screen repeatedly press and release the F12 key The startup device menu window is displayed 4 Select the USB storage drive as the first boot device and press Enter The rescue medium starts When the rescue medium starts the Rescue and Recovery workspace opens The help information for each feature is available from the Rescue and Recovery workspace Follow the instructions to complete the recovery process Reinstalling programs and device drivers This section provides the following items 92 ThinkCentre E63z User Guide e Reinstalling preinstalled programs and device drivers on page 93 e Reinstalling programs and device drivers that are not preinstalled on page 93 Reinstalling preinstalled programs and device drivers Your computer enables you to rei
72. e cable from the chassis 116 ThinkCentre E63z User Guide 7 Remove the three screws that secure the system fan Then lift the system fan to remove it from the chassis Figure 34 Removing the system fan 8 To install the new system fan position the new system fan in the chassis so that the three screw holes in the new system fan align with the corresponding holes in the chassis Then install the three screws to secure the system fan to the chassis 9 Route the cable of the new system fan and then connect the cable to the system board See Locating parts on the system board on page 32 10 Install the system board shield See Removing and installing the system board shield on page 106 What to do next e To work with another piece of hardware go to the appropriate section To complete the installation or replacement go to Completing the parts replacement on page 127 Replacing the heat sink assembly CAUTION The heat sink assembly might be very hot Before you open the computer cover turn off the computer and wait several minutes until the computer is cool Attention Do not open your computer or attempt any repair before reading and understanding the Chapter 1 Read this first Important safety information on page 1 This section provides instructions on how to replace the heat sink assembly To replace the heat sink assembly do the following 1 Remove all media from the drives and tu
73. e designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult an authorized dealer or service representative for help Lenovo is not responsible for any radio or television interference caused by using other than specified or recommended cables and connectors or by unauthorized changes or modifications to this equipment Unauthorized changes or modifications could void the user s authority to operate the equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause
74. e discs Ensure that you have all of the discs ready before starting the recovery process During the recovery process you might be prompted to change discs Where can I find help about the Windows operating system The Windows Help and Support information system provides you with detailed information about using the Windows operating system To access the Windows Help and Support information system do one of the following e On the Windows 7 operating system click Start gt Help and Support On the Windows 8 1 operating system move your pointer to the top right or bottom right corner of the screen to display the charms Then click Settings gt Help Additionally the Windows 8 1 operating system provides a Help Tips application that you can open from the Start screen or Apps screen How can change the Windows 8 1 startup behavior to open either the desktop or the Start screen On the Windows 8 1 operating system you can set the computer to open either the desktop or the Start screen by default To set the default startup screen do the following 1 On the desktop right click on the taskbar at the bottom of the screen 2 Click Properties The Taskbar and Navigation properties window is displayed 3 On the Navigation tab locate the Start screen section and then do one of the following e To set the desktop as your default startup screen select When I sign in or close all apps on a screen go to the desktop instead of Sta
75. e drivers that are required for the option Installing or removing the ac power adapter Attention Do not open your computer or attempt any repair before reading and understanding the Chapter 1 Read this first Important safety information on page 1 Copyright Lenovo 2014 97 This section provides instructions on how to install or remove the ac power adapter To install the ac power adapter connect the ac power adapter cable to the ac power adapter connector at the rear of your computer Then connect the power cord on the other end to a workable electrical outlet Figure 9 Connecting the ac power adapter To remove the ac power adapter do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 98 ThinkCentre E63z User Guide 2 Disconnect the ac power adapter cable from the computer Figure 10 Disconnecting the ac power adapter Removing and installing the frame stand Attention Do not open your computer or attempt any repair before reading and understanding the Chapter 1
76. e frame stand on page 99 4 Remove the computer cover See Removing the computer cover on page 102 5 Record the routing of the integrated camera cable Then disconnect the cable from the system board Chapter 11 Installing or replacing hardware 107 6 Remove the two screws that secure the integrated camera Then lift the integrated camera to remove the camera from the front bezel Figure 20 Removing the integrated camera 7 To install the new integrated camera connect the integrated camera cable to the new integrated camera 8 Position the integrated camera over the LCD front bezel so that the screw holes Efl in the camera align with the corresponding holes jin the front bezel Then install the two screws to secure the integrated camera to the front bezel Figure 21 Installing the integrated camera What to do next To work with another piece of hardware go to the appropriate section To complete the installation or replacement go to Completing the parts replacement on page 127 Replacing the converter board Attention Do not open your computer or attempt any repair before reading and understanding the Chapter 1 Read this first Important safety information on page 1 108 ThinkCentre E63z User Guide This section provides instructions on how to replace the converter board To replace the converter board do the following 1 on Aa Oo Remove all media from the drives a
77. e storage drive Performing a backup operation To perform a backup operation using the Rescue and Recovery program on the Windows 7 operating system do the following 1 From the Windows desktop click Start gt All Programs gt Lenovo ThinkVantage Tools gt Enhanced Backup and Restore The Rescue and Recovery program opens 2 In the Rescue and Recovery main window click the Launch advanced Rescue and Recovery arrow 3 Click Back up your hard drive and select backup operation options Then follow the instructions on the screen to complete the backup operation Performing a recovery operation This section provides the following topics e Performing a recovery operation from Windows 7 on page 91 90 ThinkCentre E63z User Guide e Performing a recovery operation from the Rescue and Recovery workspace on page 91 Performing a recovery operation from Windows 7 To perform a recovery operation using the Rescue and Recovery program on the Windows 7 operating system do the following 1 From the Windows desktop click Start gt All Programs gt Lenovo ThinkVantage Tools gt Enhanced Backup and Restore The Rescue and Recovery program opens 2 Inthe Rescue and Recovery main window click the Launch advanced Rescue and Recovery arrow 3 Click the Restore your system from a backup icon 4 Follow the instructions on the screen to complete the recovery operation Performing a recovery operation from the Rescue and R
78. e through which instrumented components provide information and notification Security features Ability to enable and disable devices and USB connectors For more information see Enabling or disabling a device on page 61 A variety of passwords to deter unauthorized use of your computer For more information see Using passwords on page 56 Computrace Agent software embedded in firmware The Computrace Agent software is an IT asset management and computer theft recovery solution The software detects if changes have been made on the computer such as hardware software or the computer call in location You might have to purchase a subscription to activate the Computrace Agent software Startup sequence control For more information see Selecting or changing the startup device sequence on page 61 Startup without keyboard or mouse Your computer is able to log in to the operating system without keyboard or mouse connected Support for a Kensington style cable lock For more information see Attaching a Kensington style cable lock on page 56 Preinstalled operating system Your computer is preinstalled with one of the following operating systems Windows 7 operating system Windows 8 1 operating system Operating system s certified or tested for compatibility varies by model type The operating system s listed here are being certified or tested for compatibility at the time this publication goes to press Additi
79. e with local regulations concerning waste electrical and electronic equipment WEEE These regulations determine the framework for the return and recycling of used appliances as applicable within each geography This label is applied to various products to indicate that the product is not to be thrown away but rather put in the established collection systems for reclaiming these end of life products Users of electrical and electronic equipment EEE with the WEEE marking must not dispose of end of life EEE as unsorted municipal waste but use the collection framework available to them for the return recycle and recovery of WEEE and to minimize any potential effects of EEE on the environment and human health due to the presence of hazardous substances For additional WEEE information go to http www lenovo com recycling Recycling information for Japan Collecting and recycling a disused Lenovo computer or monitor If you are a company employee and need to dispose of a Lenovo computer or monitor that is the property of the company you must do so in accordance with the Law for Promotion of Effective Utilization of Resources Computers and monitors are categorized as industrial waste and should be properly disposed of by an industrial waste disposal contractor certified by a local government In accordance with the Law for Promotion of Effective Utilization of Resources Lenovo Japan provides through its PC Collecting and Recycling Services for
80. eckout xot Problem determination tips Symptom to FRU index Hard disk drive boot error Power supply problems Beep symptoms POST error codes Miscellaneous error conditions Undetermined problems Chapter 10 Recovery information Recovery information for the Windows 7 operating system dii Creating pu using recovery eda Performing backup and recovery operations Creating and using a rescue medium Reinstalling programs and device drivers Solving recovery problems Recovery information for the Windows 8 1 operating system Refreshing your computer Resetting your E to the factory default settings E oe fan Using the advanced startup options ii ThinkCentre E63z User Guide 69 70 71 71 72 72 73 73 74 74 75 76 78 78 79 79 79 80 80 81 81 83 83 83 84 84 85 85 85 86 88 89 89 89 90 92 92 94 94 94 94 95 Recovering your opera N if Windows 8 1 fails to start 7 MERET AE Chapter 11 Installing or replacing hardware o Handling static sensitive devices Installing or replacing hardware Installing external options ta Installing or removing the ac power adapter Removing and installing the frame stand Removing and installing the feet Removing the computer cover Replacing the 2 5 inch storage drive Replacing the internal speakers Removing and und the system board shield S Replacing the Integrated camera Replacing the converter board Inst
81. ecovery workspace The Rescue and Recovery workspace resides in a protected and hidden area of your storage drive that operates independently from the Windows operating system The Rescue and Recovery workspace enables you to perform recovery operations even if you cannot start the Windows operating system You can perform the following recovery operations from the Rescue and Recovery workspace e Rescue files from your storage drive or from a backup You can locate files on your storage drive and transfer them to a network drive or other recordable media such as a USB device or a disc This solution is available even if you did not back up your files or if changes were made to the files since your last backup operation You also can rescue individual files from a Rescue and Recovery backup located on your local storage drive an external USB device or a network drive e Restore your storage drive from a Rescue and Recovery backup If you have backed up your storage drive using the Rescue and Recovery program you can restore the storage drive from a Rescue and Recovery backup even if you cannot start the Windows operating system e Restore your storage drive to the factory default state You can restore the complete contents of your storage drive to the factory default state even if you cannot start the Windows operating system If you have multiple partitions on your storage drive you have the option to restore the C partition and leave the oth
82. ect the desired optical drive as the startup device Then insert the disc into this optical drive and press Enter The update begins When prompted to change the serial number it is suggested that you do not make this change by pressing N However if you do want to change the serial number press Y then type in the serial number and press Enter When prompted to change the machine type and model it is suggested that you do not make this change by pressing N However if you do want to change the machine type and model press Y then type in the machine type and model and press Enter Follow the instructions on the screen to complete the update After the update is completed remove the disc from the optical drive Updating the BIOS from your operating system Lenovo makes constant improvements to its Web sites The Web page contents are subject to change without notice including the contents referenced in the following procedure To update the BIOS from your operating system do the following 1 Go to http www lenovo com drivers and follow the instructions on the Web page to locate the BIOS driver that you need Download the BIOS driver and the TXT file that contains the instructions Print the TXT file that contains the installation instructions and follow the instructions to update your BIOS Recovering from a BIOS update failure To recover from a BIOS update failure do the following 1 2 3 R
83. ed in firmware The Computrace Agent software is an IT asset management and computer theft recovery solution The software detects if changes have been made on the computer such as hardware software or the computer call in location Note You might have to purchase a subscription to activate the Computrace Agent software e Ability to enable and disable devices and USB connectors For more information see Enabling or disabling a device on page 61 O Copyright Lenovo 2014 55 Attaching a Kensington style cable lock You can use a Kensington style cable lock to secure your computer to a desk table or other non permanent fixture Connect the lock to the security lock slot at the rear of your computer Depending on the type selected the lock can be operated with a key or combination The lock also locks the buttons used to open the computer cover This is the same type of lock used on many notebook computers You can order such a lock directly from Lenovo by searching for Kensington at http www lenovo com support j ri sa iY Figure 8 Kensington style cable lock Using passwords You can set a variety of passwords through the Microsoft Windows operating system and through the BIOS of your computer to help deter unauthorized use of your computer BIOS passwords You can use the BIOS Setup Utility program to set passwords to prevent unauthorized access to your computer a
84. eft corner of the screen From any other workspace move the pointer to the extreme bottom left corner of the screen until the Windows screen control icon EA is displayed then click the icon Using a touch screen Do one of the following From the desktop tap the Windows screen control icon in the bottom left corner of the screen From any other workspace do one of the following 46 ThinkCentre E63z User Guide e Swipe in and out on the left edge of the screen Representations of all available workspaces are displayed along the left edge of the screen Tap the Windows screen control icon Dat the bottom e Swipe in from the right edge of the screen to display the charms then tap Start e From any workspace Start screen desktop PC settings or application opened from the Start screen go to another previously opened workspace using any of the following procedures To navigate to a previously accessed workspace application setting or desktop do one of the following Using a pointing device 1 Do one of the following Move the pointer to the extreme top left corner of the screen and then move the pointer downward along the left edge of the screen Move the pointer to the extreme bottom left corner of the screen and then move the pointer upward along the left edge of the screen Representations of all available workspaces are displayed along the left edge of the screen Note Only active wor
85. emove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer Remove the computer cover See Removing the computer cover on page 102 Locate the Clear CMOS Recovery jumper on the system board See Locating parts on the system board on page 32 Remove any cables that impede access to the Clear CMOS Recovery jumper Move the jumper from the standard position pin 1 and pin 2 to the maintenance position pin 2 and pin 3 Reconnect any cables that were disconnected and reinstall the PCI card if removed Reinstall the computer cover and connect the ac power adapter See Completing the parts replacement on page 127 Press the power button to turn on the computer and insert the BIOS update disc into the optical drive Wait a few minutes The recovery process begins After the recovery process is completed your computer will be turned off automatically Note Depending on the computer model the recovery process will take two to three minutes Repeat step 1 through step 4 10 11 12 Move the Clear CMOS Recovery jumper back to the standard position pin 1 and pin 2 Reconnect any cables that were disconnected and reinstall the PCI card if removed Reinstall the computer cover and reconnect any cables that were disconnected Chapter 6 Advanced configuration 65
86. ento quando houver evid ncia de fogo gua ou danos estruturais e Antes de abrir tampas de dispositivos desconecte cabos de alimenta o sistemas de telecomunica o redes e modems conectados a menos que especificado de maneira diferente nos procedimentos de instala o e configura o e Conecte e desconecte os cabos conforme descrito na tabela apresentada a seguir ao instalar mover ou abrir tampas deste produto ou de dispositivos conectados Para Conectar Para Desconectar 1 DESLIGUE Tudo DESLIGUE Tudo Primeiramente conecte todos os cabos aos Primeiramente remova os cabos de alimenta o das dispositivos tomadas 3 Conecte os cabos de sinal aos conectores 3 Remova os cabos de sinal dos conectores 4 Conecte os cabos de alimenta o as tomadas 4 Remova todos os cabos dos dispositivos 5 LIGUE os dispositivos CUIDADO Ao substituir a bateria de litio utilize apenas uma bateria com Numero de Pega 45C 1566 ou um tipo de bateria equivalente recomendado pelo Se o seu sistema possui um m dulo com uma bateria de l tio substitua o apenas por um m dulo do mesmo tipo e do mesmo fabricante A bateria cont m l tio e pode explodir se n o for utilizada manuseada ou descartada de maneira correta Nao e Jogue ou coloque na agua e Aque a a mais de 100 C 212 F e Conserte nem desmonte Descarte a bateria conforme requerido pelas leis ou regulamentos locais A PRECAUCION Quando produtos
87. er partitions intact Attention You can restore the storage drive from a Rescue and Recovery backup or restore the storage drive to the factory default settings During either process all files on the primary storage drive partition usually drive C will be deleted If possible make copies of important files If you cannot start the Windows operating system you can use the rescue files feature of the Rescue and Recovery workspace to copy files from your storage drive to other media To perform a recovery operation from the Rescue and Recovery workspace do the following 1 Turn on or restart your computer 2 When you see the logo screen press Enter and then press F11 to enter the Rescue and Recovery workspace 3 If you have set a Rescue and Recovery password enter your password when prompted The Rescue and Recovery workspace opens after a short delay Note If the Rescue and Recovery workspace fails to open see Solving recovery problems on page 94 4 Do one of the following e To rescue files from your storage drive click Rescue files and follow the instructions on the screen e To restore your storage drive from a Rescue and Recovery backup or to restore your storage drive to the factory default state click Full Restore and follow the on screen instructions Chapter 10 Recovery information 91 Note After restoring your computer storage drive to the factory default state you might have to reinstall device drivers for s
88. erating system TE An introduction to Lenovo programs Chapter 3 Using your computer Registering your computer Using keyboard shortcuts Using the wheel mouse Managing power Advanced een and power interes ACPI BIOS Automatic Power on features Setting the computer volume 3 Setting the volume from the desktop Setting the volume from Control Panel Using the single touch or multi touch feature Navigating among screens on the Windows 8 1 operating system Accessing Control Panel on She Windows 8 1 operating system Frequently asked questions Copyright Lenovo 2014 RH da oa 27 27 28 29 30 32 34 35 35 38 38 39 39 40 43 43 43 44 44 44 44 45 45 45 46 46 47 48 Chapter 4 You and your computer Accessibility and comfort Arranging your workspace Comfort Glare and lighting Air circulation Electrical outlets and cable agis Accessibility information ig Moving your computer to another CUM or region ai OE ei PON Ga ta Chapter 5 Security Security features Attaching a Kensington ie capis lock Using passwords BIOS passwords Windows passwords Using and understanding firewalls Protecting data against viruses Chapter 6 Advanced configuration Using the Setup Utility program Starting the Setup Utility program Viewing and changing settings Using BIOS passwords Enabling or disabling a device Selecting a startup
89. erating system is allowed to control the power management features of the computer and the setting for Advanced Power Management APM BIOS mode is ignored Not all operating systems support ACPI BIOS mode Automatic Power on features The Automatic Power On features within the Power Management menu allow you to enable and disable features that turn on the computer automatically e Wake Up on Alarm You can specify a date and time at which the computer will be turned on automatically This can be either a single event or a daily event e Wake on LAN If the computer has a properly configured token ring or Ethernet LAN adapter card that is Wake on LAN enabled and there is remote network management software you can use the Wake on LAN feature When you set Wake on LAN to Enabled the computer will turn on when it receives a specific signal from another computer on the local area network LAN 44 ThinkCentre E63z User Guide To enable the Wake on LAN function or the Wake Up on Alarm function on the Windows 8 1 operating system do the following 1 Open Control Panel 2 Click Hardware and Sound Power Options 3 In the left panel click Choose what the power button does 4 In the Shutdown setting section clear Turn on fast startup Note If the settings are unavailable click Change settings that are currently unavailable 5 Click Save changes Setting the computer volume An audio controller is built into the computer system
90. ews Ell and Ell as shown that secure the chassis to the LCD front bezel
91. g system do one of the following e From the desktop 1 Move the pointer to the top right or bottom right corner of the screen to display the charms 2 Click Settings Chapter 3 Using your computer 47 3 Click Control Panel e From the Start screen 1 Click the down arrow M in the bottom left corner of the screen to go to the Apps screen 2 Scroll to the right side and click Control Panel in the Windows System section Frequently asked questions The following are some of the frequently asked questions and their answers The answers can help you optimize the use of your computer For the answers to more frequently asked questions about using your computer go to http www lenovo com support faq How can get my user guide in another language The user guide is available in various languages at http www lenovo com UserManuals How can restore my computer settings Your computer provides a program that enables you to restore the computer settings For more information see Chapter 10 Recovery information on page 89 Additionally in case of a hard disk drive failure you can order a recovery disc set from the Lenovo Customer Support Center For information about contacting the Customer Support Center see Chapter 12 Getting information help and service on page 129 Before using the recovery disc set refer to the documentation that comes with the disc set Note A recovery disc set might contain multipl
92. gf A dua gi cus pad ld all gi Dl gi Quad gi Ja gi Islas Y Agiles gs dale 35a 9 elilii iial gi civ uagi Ely gad cili pla gs ESA Gad slag gS Dd JLS diua ged cias i dara dita E gig SIL Od slings c Aa gui Glial 1345 ABL a aw joa Jia gi Gay Aaa Dil Ciara gad Di duci gi Ji gd qu bd bal y ds alli am yal Cs j 8 ALANI dii gi olya gi al 3 diia giusti giga ol dici glad Y fi als Sally SENI Jia Ss y CYL IM db il 3 5 Dial Joi Gay gi ds CDA Gib pis plis al Ayb ii Jun AB aa aa gal ra gmail y ly Aral le dal Si Calpers aluili sic lg AN gaali gi gaga gh Les EN ody a gis ad j Adal ES gl cial 13a Fn ss ail Ja gill el ds dali a ei AS lil e al Ge el Sl SD JS Ouais pi oY 8 See IG DUI Us due sis o ey jl Cu gall Gyo BLY Da Jia i Elia yal L JUS SDL Ju s o i ea Ga EDLY JS Chats pi CI c cla e SII DU Jus gu pi Sal dit i 2 Ama Part Number 4501566 gal ll e Gall p Li aiiud ca gull Ay Ubu Shaul sic LA AY sta SE lisi 4 giu ali Je 4S AE pi All amp gill Cuddy gaia p aguda Ay as daa dis gala ABIN ols 14 lgalsiul aus Alla LA S di Osag e gell Bala gie Ay Maul s Sai giaa quii JAS ya Aie Lia La di Jos gia alas sie gi dagen Ai dos Lyne Jalaill i ig giu gll la a gi Ay asi GLi OY VY Y Ag gia daa Ye ge uel uiui o CPE Les y gt o bd alii gi cogli da A all da galas A 8 ThinkCentre E63z User Guide 1 Anali 3 Fiber Optic 53421 DVD di 54
93. gnetische Vertraglichkeit in den EU Mitgliedsstaaten und halt die Grenzwerte der EN 55022 Klasse B ein Um dieses sicherzustellen sind die Gerate wie in den Handb chern beschrieben zu installieren und zu betreiben Des Weiteren durfen auch nur von der Lenovo empfohlene Kabel angeschlossen werden Lenovo Ubernimmt keine Verantwortung f r die Einhaltung der Schutzanforderungen wenn das Produkt ohne Zustimmung der Lenovo verandert bzw wenn Erweiterungskomponenten von Fremdherstellern ohne Empfehlung der Lenovo gesteckt eingebaut werden Deutschland Einhaltung des Gesetzes ber die elektromagnetische Vertraglichkeit von Betriebsmitteln Dieses Produkt entspricht dem Gesetz Uber die elektromagnetische Vertr glichkeit von Betriebsmitteln EMVG fr her Gesetz ber die elektromagnetische Vertr glichkeit von Ger ten Dies ist die Umsetzung der EU Richtlinie 2004 108 EG fr her 89 336 EWG in der Bundesrepublik Deutschland Zulassungsbescheinigung laut dem Deutschen Gesetz ber die elektromagnetische Vertr glichkeit von Betriebsmitteln EMVG vom 20 Juli 2007 fr her Gesetz ber die elektromagnetische Vertr glichkeit von Ger ten bzw der EMV EG Richtlinie 2004 108 EC fr her 89 336 EWG f r Ger te der Klasse B Dieses Ger t ist berechtigt in bereinstimmung mit dem Deutschen EMVG das EG Konformit tszeichen CE zu f hren Verantwortlich f r die Konformit tserkl rung nach Paragraf 5 des EMVG ist die Lenovo Deuts
94. guard against detect and eliminate viruses Lenovo provides a full version of antivirus software on your computer with a free 30 day subscription After 30 days you must renew the license to continue receiving the antivirus software updates Note Virus definition files must be kept up to date to guard against new viruses For more information about how to use your antivirus software refer to the help system of your antivirus software Chapter 5 Security 57 58 ThinkCentre E63z User Guide Chapter 6 Advanced configuration This chapter provides the following information to help you configure the computer e Using the Setup Utility program on page 59 e Updating or recovering the BIOS on page 63 Using the Setup Utility program The Setup Utility program is used to view and change the configuration settings of your computer regardless of which operating system you are using However the operating system settings might override any similar settings in the Setup Utility program Starting the Setup Utility program To start the Setup Utility program do the following 1 Ensure that your computer is turned off 2 Repeatedly press and release the F1 key when turning on the computer When you hear multiple beeps or see a logo screen release the F1 key Note If a power on password or an administrator password has been set the Setup Utility program menu will not be displayed until you enter the correct password Fo
95. he memory module downward until it snaps into position Notes e Carefully handle the memory module by its edges e Ensure that the memory module is secured in the slot and does not move easily Figure 24 Installing a memory module 8 Install the system board shield See Removing and installing the system board shield on page 106 What to do next To work with another piece of hardware go to the appropriate section To complete the installation or replacement go to Completing the parts replacement on page 127 110 ThinkCentre E63z User Guide Replacing the coin cell battery Attention Do not open your computer or attempt any repair before reading and understanding the Chapter 1 Read this first Important safety information on page 1 This section provides instructions on how to replace the coin cell battery Your computer has a special type of memory that maintains the date time and settings for built in features such as parallel port assignments configuration A coin cell battery keeps the information active when you turn off the computer The coin cell battery normally requires no charging or maintenance throughout its life However if the coin cell battery fails the date time and configuration information including passwords are lost An error message will be displayed when you turn on the computer Refer to the Lithium coin cell battery notice in the Safety Wa
96. hments in the same locations Have the same address jumpers terminators cabling Have the same software versions and levels Have the same Diagnostic Diskettes version Have the same configuration options set in the system NO WN 8 Have the same setup for the operating system control files Comparing the configuration and software set up between working and non working systems will often lead to problem resolution Symptom to FRU index The Symptom to FRU index lists error symptoms and possible causes The most likely cause is listed first Always begin with Service checkout on page 83 This index can also be used to help you decide which FRUs to have available when servicing a computer If you are unable to correct the problem using this index go to Undetermined problems on page 88 Notes The Symptom to FRU index is not specific to any machine type and are applicable to all ThinkCentre computers If you have both an error message and an incorrect audio response diagnose the error message first If you cannot run the diagnostic tests or you get a diagnostic error code when running a test but did receive a POST error message diagnose the POST error message first If you did not receive any error message look for a description of your error symptoms in the first part of this index Hard disk drive boot error A hard disk drive boot error can have the following causes 84 ThinkCentre E63z User
97. i Fi card Then remove the screw that secures the Wi Fi card to the system board so that the Wi Fi card pops up 9 1A Oo Pd Figure 27 Disconnecting cables and releasing the Wi Fi card 112 ThinkCentre E63z User Guide 7 Remove the Wi Fi card from the mini PCI Express card slot as shown Figure 28 Removing the Wi Fi card 8 To install the new Wi Fi card insert the notched end of the new Wi Fi card into the mini PCI Express card slot at an angle of about 20 degrees Ensure that the Wi Fi card is inserted firmly Then pivot the Wi Fi card downward so that the screw hole in the Wi Fi card aligns with the mounting stud on the system board Figure 29 Installing the Wi Fi card Chapter 11 Installing or replacing hardware 113 9 Install the screw to secure the Wi Fi card to the system board Then connect the two Wi Fi antenna cables to the Wi Fi card cw Pd Figure 30 Securing the Wi Fi card and connecting cables 10 Install the system board shield See Removing and installing the system board shield on page 106 What to do next To work with another piece of hardware go to the appropriate section To complete the installation or replacement go to Completing the parts replacement on page 127 Removing and installing the control button board This section provides instructions on how to remove and install the control button board Attention Do not open your computer or attempt any repair before
98. ignal cable from your monitor to an appropriate connector on the computer A loose cable might cause intermittent problems Chapter 8 Troubleshooting and diagnostics 75 e Install the device drivers for the application programs Refer to the documentation for the affected application program to check whether any device drivers are required The image appears to be flickering Solution Reset the refresh rate 1 Open Control Panel Note To open Control Panel on Windows 8 1 see Accessing Control Panel on the Windows 8 1 operating system on page 47 2 Click Hardware and Sound gt Adjust screen resolution gt Advanced settings 3 Click the Monitor tab to reset the refresh rate Set the refresh rate to be the highest noninterlaced refresh rate supported on your computer Refer to the documentation that comes with your monitor for the supported refresh rates The image is discolored Solution The monitor might be affected by interference from nearby equipment Move fluorescent desk lighting or any equipment that produces magnetic fields further away from the monitor If the problem persists do the following 1 Turn off the monitor 2 Adjust the placement of the monitor and other devices so that they are at least 305 mm 12 inches apart 3 Turn on the monitor Networking problems This section provides solutions to networking related problems Ethernet problems My computer cannot be connected to the network Solutions C
99. ill be reinstalled However all other programs will be uninstalled To refresh your computer do the following 1 Move the pointer to the top right or bottom right corner of the screen to display the charms Click Settings gt Change PC settings gt Update and recovery gt Recovery 2 In the Refresh your PC without affecting your files section click Get started Resetting your computer to the factory default settings You can reset your computer to the factory default settings Resetting the computer will reinstall the operating system and all the programs that come with your computer Attention If you reset your computer all your personal files and settings will be deleted To avoid data loss back up all the data that you want to keep To reset your computer do the following 94 ThinkCentre E63z User Guide 1 Move the pointer to the top right or bottom right corner of the screen to display the charms Click Settings gt Change PC settings gt Update and recovery gt Recovery 2 In the Remove everything and reinstall Windows section click Get started Using the advanced startup options Advanced startup options enable you to change the startup settings of your Windows operating system start the computer from an external device or restore the Windows operating system from a system image To use the advanced startup options do the following 1 Move the pointer to the top right or bottom right corner of the screen
100. information system for detailed information Note For more information about the latest device drivers see Getting the latest device drivers for your computer on page 67 Reinstalling programs and device drivers that are not preinstalled Your computer enables you to reinstall programs and device drivers that are not preinstalled Reinstalling programs that are not preinstalled If a software program you installed on your computer is not working correctly you might need to uninstall and then reinstall it Reinstalling a program overwrites the existing program files and usually fixes any problems that you might have had with the program To uninstall a program from your system refer to the Microsoft Windows help system To reinstall most commercially available programs on your system refer to the Microsoft Windows help system together with the documentation provided with the program Chapter 10 Recovery information 93 Reinstalling device drivers that are not preinstalled To reinstall a device driver for an option you installed refer to the documentation that comes with the option Note Reinstalling device drivers will change the current configuration of your computer Reinstall device drivers only when it is necessary to solve a problem on your computer Solving recovery problems Note Ensure that your rescue device is set as the first boot device in the startup device sequence in the Setup Utility program See Selecting
101. ing system Note Depending on your computer model some of the Lenovo programs might not be available Table 1 Lenovo programs available on the Windows 7 operating system Program name one OOOO Accessing Lenovo programs on the Windows 8 1 operating system To access Lenovo programs on the Windows 8 1 operating system do the following 1 Press the Windows key E to go to the Start screen 2 Do one of the following e Click a Lenovo program to launch it Chapter 2 Product overview 39 e f you cannot find the program you need click the arrow icon M in the bottom left corner of the screen to go to the Apps screen Find the desired program in the apps list or search for it in the search box in the top right corner of the screen Note Depending on your computer model some of the Lenovo programs might not be available Create Recovery Media Lenovo Bluetooth Lock Lenovo Companion Lenovo Reach Lenovo Settings Lenovo SHAREIt Lenovo Solution Center Lenovo Tools Password Manager PC Cloud Manager Power Manager System Update An introduction to Lenovo programs This topic provides a brief introduction to some Lenovo programs Note Depending on your computer model some of the Lenovo programs might not be available Communications Utility Windows 7 The Communications Utility program provides a central location for integrated camera and microphone settings It controls advanced settings for the integrated microphone an
102. ing what action is necessary to fix the problem e Hardware repair If the problem is caused by hardware under warranty trained service personnel are available to provide the applicable level of service e Engineering Change management There might be changes that are required after a product has been sold Lenovo or your reseller will make selected Engineering Changes ECs that apply to your hardware available These items are not covered by the warranty 130 ThinkCentre E63z User Guide Replacement or use of parts not manufactured for or by Lenovo or non warranted Lenovo parts Identification of software problem sources Configuration of BIOS as part of an installation or upgrade Changes modifications or upgrades to device drivers Installation and maintenance of network operating systems NOS Installation and maintenance of application programs Refer to the Safety Warranty and Setup Guide that comes with your computer for information about your warranty type and duration You must retain your proof of purchase to obtain warranty service For a list of Lenovo Support phone numbers go to http www lenovo com support phone or refer to the Safety Warranty and Setup Guide that comes with your computer Note Phone numbers are subject to change without notice If the number for your country or region is not provided contact your Lenovo reseller or Lenovo marketing representative If possible be at your computer when you call
103. ion The monitor screen is blank Ensure that e The monitor signal cable is correctly connected to the monitor and to the appropriate monitor connector on the computer The monitor power cord is correctly connected to the monitor and to a working electrical outlet The monitor is turned on and the brightness and contrast is set correctly The computer voltage matches the voltage available at the electrical outlet for your country or region If your computer has a discrete graphics card installed be sure to use a monitor connector on the discrete graphics card The keyboard does not work Ensure that e The computer is turned on e The keyboard is securely connected to a PS 2 keyboard connector or a USB connector on the computer e No keys are stuck The mouse does not work Ensure that e The computer is turned on e The mouse is securely connected to a PS 2 mouse connector or a USB connector on the computer e The mouse is clean Refer to Optical mouse on page 69 for further information Copyright Lenovo 2014 71 Sven on The operating system does not Ensure that the startup sequence includes the device where the operating system start resides Usually the operating system is on the hard disk drive For more information see Selecting a startup device on page 61 The computer beeps multiple Ensure that no keys are stuck times before the operating system starts Troubleshooting pro
104. it s 4 Branchez les cordons d alimentation sur des prises 5 Mettez les unit s SOUS TENSION A ATTENTION Remplacer la pile au lithium usag e par une pile de r f rence identique exclusivement r f rence 45C 1566 ou suivre les instructions du fabricant qui en d finit les quivalences Si votre syst me est dot d un module contenant une pile au lithium vous devez le remplacer uniquement par un module identique produit par le m me fabricant La pile contient du lithium et peut exploser en cas de mauvaise utilisation de mauvaise manipulation ou de mise au rebut inappropri e Ne pas e la jeter a l eau e l exposer des temp ratures sup rieures a 100 C e chercher la r parer ou la d monter Ne pas mettre la pile la poubelle Pour la mise au rebut se reporter la r glementation en vigueur Chapter 1 Read this first Important safety information 15 ATTENTION Si des produits laser tels que des unit s de CD ROM de DVD ROM des unit s fibres optiques ou des metteurs sont install s prenez connaissance des informations suivantes e Ne retirez pas le carter En ouvrant l unit de CD ROM ou de DVD ROM vous vous exposez au rayonnement dangereux du laser Aucune pi ce de l unit n est r parable e Pour viter tout risque d exposition au rayon laser respectez les consignes de r glage et d utilisation des commandes ainsi que les proc dures d crites dans le pr sent man
105. ive will be deleted These files will be replaced by the factory default files To use recovery media on the Windows 7 operating system do the following 1 Depending on the type of your recovery media connect the boot USB storage device to the computer or insert the boot disc into the optical drive 2 Turn on or restart your computer 3 When you see the logo screen repeatedly press and release the F12 key The startup device menu window is displayed 4 Select the desired startup device and press Enter The restore process begins 5 Follow the instructions on the screen to complete the operation Note After restoring your computer storage drive to the factory default state you might have to reinstall device drivers for some devices See Reinstalling programs and device drivers on page 92 Performing backup and recovery operations The Rescue and Recovery program enables you to back up all your storage drive contents including the operating system data files software programs and personal settings You can store the backup at the following locations e The Rescue and Recovery workspace e The secondary storage drive if a secondary storage drive is installed in your computer e An external USB storage drive connected to your computer e A network drive e Recordable discs a recordable optical drive is required for this option After you have completed the backup operation you can restore parts or whole of the data on th
106. k 2 ThinkCentre E63z User Guide Find the room emergency power off EPO switch disconnecting switch or electrical outlet If an electrical accident occurs you can then operate the switch or unplug the power cord quickly Do not work alone under hazardous conditions or near equipment that has hazardous voltages Disconnect all power before Performing a mechanical inspection Working near power supplies Removing or installing Field Replaceable Units FRUs Before you start to work on the machine unplug the power cord If you cannot unplug it ask the customer to power off the wall box that supplies power to the machine and to lock the wall box in the off position If you need to work on a machine that has exposed electrical circuits observe the following precautions Ensure that another person familiar with the power off controls is near you Remember Another person must be there to switch off the power if necessary Use only one hand when working with powered on electrical equipment keep the other hand in your pocket or behind your back Remember There must be a complete circuit to cause electrical shock By observing the above rule you may prevent a current from passing through your body When using a tester set the controls correctly and use the approved probe leads and accessories for that tester Stand on suitable rubber mats obtained locally if necessary to insulate you from grounds such
107. kspaces that you have accessed during the current Windows session are displayed along the left edge If you close an active workspace its representation will not be displayed along the left edge of the screen 2 Click the representation Using a touch screen e Method 1 1 Swipe in and out on the left edge of the screen Representations of all available workspaces are displayed along the left edge of the screen 2 Tap the desired workspace Method 2 1 Swipe in from the left edge of the screen to navigate to the next available workspace 2 Repeat step 1 until you navigate to the desired workspace To navigate to the most recently accessed workspace application PC settings or desktop do one of the following Using a pointing device Move the pointer to the extreme top left corner of the screen until the Windows screen control icon EB is displayed then click the icon Using a touch screen Swipe in from the left edge of the screen For information about using other features of the Windows 8 1 operating system open the Help Tips application from the Start screen or Apps screen Alternatively refer to the Windows Help and Support information system For more information see Help and Support on page 129 Accessing Control Panel on the Windows 8 1 operating system On the Windows operating system you can view and change computer settings through Control Panel To access Control Panel on the Windows 8 1 operatin
108. l align the new LCD panel with the LCD bezel Then attach the tape and connectors to secure the LCD panel to the LCD bezel 12 Position the chassis with the new LCD panel so that it is secured by the retaining clips on the front bezel Then install the screws to secure the chassis with the new LCD panel to the front bezel 13 Connect the new LCD panel cable to the system board as shown Figure 43 Connecting the LCD panel cable to the system board Chapter 11 Installing or replacing hardware 123 14 Install the system board shield See Removing and installing the system board shield on page 106 15 Route and connect all the cables that you have disconnected See Locating parts on the system board on page 32 What to do next To work with another piece of hardware go to the appropriate section To complete the installation or replacement go to Completing the parts replacement on page 127 Replacing the keyboard or mouse Attention Do not open your computer or attempt any repair before reading and understanding the Chapter 1 Read this first Important safety information on page 1 To replace the keyboard or mouse do the following 1 Disconnect the old keyboard cable or mouse cable from the computer 2 Connect a new keyboard or mouse to one of the USB connectors on the computer Depending on where you want to connect the new keyboard or mouse see Locating connectors controls and indicator
109. layed To use on screen notification open Control Panel click Ease of Access gt Ease of Access Center and then click Use text or visual alternatives for sounds Audio notification Audio notification helps visually impaired people or people with weak sight be aware of the status of their computer To use audio notification open Control Panel click Ease of Access gt Ease of Access Center gt Use the computer without a display and then select Turn on Audio Description Narrator Narrator is a screen reader that reads what is displayed on the screen aloud and describes events like error messages To open Narrator do the following e For Windows 7 Click the Start button Then type Narrator into the search field In the list of results click Narrator Chapter 4 You and your computer 51 e For Windows 8 1 Move your pointer to the top right or bottom right corner of the screen to display the charms and click Search Then type Narrator into the search field In the list of results click Narrator For more information about how to use and configure Narrator see the Windows Help and Support information system Screen reader technologies Screen reader technologies are primarily focused on software program interfaces help information systems and a variety of online documents For additional information about screen readers see the following e Using PDFs with screen readers http www adobe com accessibility html promoid
110. lel connector device failure system board 1 External Device Self Test OK connector 2 External Device 3 Cable 4 System Board Serial or parallel connector device failure adapter 1 External Device Self Test OK connector 2 External Device 3 Cable 4 Alternate Adapter 5 System Board Some or all keys on the keyboard do not work 1 Keyboard 2 Keyboard Cable 3 System Board Undetermined problems This section provides instructions on how to find out the failing devices or adapters 1 Power off the computer 2 Remove or disconnect the following components if installed one at a time a External devices modem printer or mouse Any adapters Memory modules Extended video memory External Cache External Cache RAM Hard disk drive h Diskette drive 3 Power on the computer to re test the system 4 Repeat steps 1 through 3 until you find the failing device or adapter a s ooo If all devices and adapters have been removed and the problem continues replace the system board See Replacing the system board on page 119 88 ThinkCentre E63z User Guide Chapter 10 Recovery information This chapter provides information about the recovery solutions There are a variety of methods to choose from when considering how to recover from a software or hardware related problem Some methods vary depending on the type of operating system that is installed You can restore the computer settings using a program or the recove
111. lenovo ThinkCentre E63z User Guide 0 Thinktentre Machine Types 10D4 10D5 10D6 10D7 10E0 10E1 10E2 10E3 10EJ 10EK 10EL and 10EM Note Before using this information and the product it supports be sure to read and understand the Chapter 1 Read this first Important safety information on page 1 and Appendix F Notices on page 147 Second Edition November 2014 Copyright Lenovo 2014 LIMITED AND RESTRICTED RIGHTS NOTICE If data or software is delivered pursuant a General Services Administration GSA contract use reproduction or disclosure is subject to restrictions set forth in Contract No GS 35F 05925 Contents About this manual Chapter 1 Read this first Important safety information Power cords and power adapters General safety Electrical safety Safety inspection guide Handling electrostatic discharge sensitive devices Grounding requirements Safety notices multi lingual tans tons Chapter 2 Product overview Locations Locating connectors I conifols ar indicatore on the front of your computer Locating connectors on the rear of your computer Locating major FRUS ani CRUS Locating parts on the system board Locating the machine type and model label Adjusting the frame stand Features Specifications Lenovo programs Accessing Lenovo programs on nahe Windows 7 operating system Accessing Lenovo programs on a tHe Windows 8 1 op
112. lowing e To install the Windows 8 1 64 bit operating system select Enabled e To install an operating system other than Windows 8 1 64 bit select Disabled 4 Select Yes in the window displayed and press Enter to confirm your selection 5 Press F10 to save changes and exit the Setup Utility program See Exiting the Setup Utility program on page 62 Updating the BIOS from a disc This section provides instructions on how to update flash the BIOS from a disc on the Windows 8 1 64 bit operating system and on other operating systems Note You can download a self starting bootable disc image known as an ISO image with the system program updates to create a system program update disc Go to http www lenovo com support To update flash the BIOS from a disc on the Windows 8 1 64 bit operating system do the following 1 Start the Setup Utility program See Starting the Setup Utility program on page 59 2 From the Setup Utility program main menu select Exit gt OS Optimized Default gt Disabled 3 Select Yes in the window displayed and press Enter to confirm your selection 4 Press F10 to save changes and exit the Setup Utility program See Exiting the Setup Utility program on page 62 5 Turn off your computer 6 Press the power button to turn on the computer Then repeatedly press and release the F12 key until the startup device menu window opens 7 From the startup device menu window select the
113. machines during and after maintenance e When lifting any heavy object Ensure you can stand safely without slipping Distribute the weight of the object equally between your feet Use a slow lifting force Never move suddenly or twist when you attempt to lift N a Lift by standing or by pushing up with your leg muscles this action removes the strain from the muscles in your back Attention Do not attempt to lift any objects that weigh more than 16 kg 35 Ib or objects that you think are too heavy for you e Do not perform any action that causes hazards to the customer or that makes the equipment unsafe e Before you start the machine ensure that other service representatives and the customer s personnel are not in a hazardous position Copyright Lenovo 2014 1 e Place removed covers and other parts in a safe place away from all personnel while you are servicing the machine Keep your tool case away from walk areas so that other people will not trip over it Do not wear loose clothing that can be trapped in the moving parts of a machine Ensure that your sleeves are fastened or rolled up above your elbows If your hair is long fasten it e Insert the ends of your necktie or scarf inside clothing or fasten it with a nonconductive clip approximately 8 centimeters 3 inches from the end Do not wear jewelry chains metal frame eyeglasses or metal fasteners for your clothing Remember Metal object
114. mfortably Magnifier is a useful utility that enlarges the entire screen or part of the screen so that you can see the words and images better You can open Magnifier from the Ease of Access Center To open Magnifier do the following e For Windows 7 Click the Start button click All Programs gt Accessories gt Ease of Access and then click Magnifier e For Windows 8 1 Move your pointer to the top right or bottom right corner of the screen to display the charms and click Search Then type Magnifier into the search field In the list of results click Magnifier For more information about how to use and configure Magnifier see the Windows Help and Support information system 52 ThinkCentre E63z User Guide Note For touch screen computer models you also can zoom in and zoom out by using touch gestures instead of the keyboard See Zoom on page 53 Zoom You can use the zoom feature to enlarge or reduce the size of text pictures maps or other objects e From the keyboard Zoom in Press the Windows logo key the plus sign key to enlarge the size of text pictures maps or other objects Zoom out Press the Windows logo key the minus sign key to reduce the size of text pictures maps or other objects e From the touch screen Zoom in Move two fingers farther apart on the touch screen to enlarge the size of text pictures maps or other objects Zoom out Move two fingers closer together o
115. might degrade performance cause data loss or result in lost connections e Install all networking software that is necessary for your network environment Check with your LAN administrator for the necessary networking software The adapter stops working for no reason Solution The network driver files might be corrupt or missing Update the driver by referring to the Solution description for the previous problem to ensure that the latest device driver is installed The Wake On LAN feature is not working Solution Enable the Wake On LAN WOL feature in the BIOS program My computer is a Gigabit Ethernet model and use a speed of 1000 Mbps but the connection fails or errors occur Solution Connect the network cable to the Ethernet connector using Category 5 wiring and a 100 BASE T hub switch not 100 BASE X My computer is a Gigabit Ethernet model but it cannot be connected to the network at 1000 Mbps but at only 100 Mbps Solutions e Try another cable e Set the link partner to auto negotiate e Set the switch to be 802 3ab compliant gigabit over copper I cannot connect to a wireless LAN using the built in wireless networking card Solutions e Install the latest wireless LAN drivers e Place your computer within the range of a wireless access point e Enable the wireless radio e Check Network Name SSID and your password On Windows 7 1 Click Start gt Lenovo ThinkVantage Tools gt Access Connections 2
116. mputer displays a POST error go to POST error codes on page 85 e f the computer hangs and no error is displayed continue at step 7 on page 83 7 Run the Diagnostic programs See Diagnostics on page 80 e f you receive an error replace the part that the diagnostic program calls out e fthe test stops and you cannot continue replace the last device tested Problem determination tips Due to the variety of hardware and software combinations that can be encountered use the following information to assist you in problem determination If possible have this information available when requesting assistance from Service Support and Engineering functions e Machine type and model e Processor or hard disk drive upgrades e Failure symptom Do diagnostics indicate a failure Copyright Lenovo 2014 83 What when where single or multiple systems Is the failure repeatable Has this configuration ever worked If it has been working what changes were made prior to it failing Is this the original reported failure e Diagnostics version Type and version level e Hardware configuration Print print screen configuration currently in use BIOS level Operating system software Type and version level Notes To eliminate confusion identical systems are considered identical only if they 1 Are the exact machine type and models Have the same BIOS level Have the same adapters attac
117. mschlag durch Berthren von Oberflachen mit unterschiedlichem elektrischem Potenzial zu vermeiden e Ger te niemals einschalten wenn Hinweise auf Feuer Wasser oder Geb udesch den vorliegen Die Verbindung zu den angeschlossenen Netzkabeln Telekommunikationssystemen Netzwerken und Modems ist vor dem Offnen des Geh uses zu unterbrechen sofern in den Installations und Konfigurationsprozeduren keine anders lautenden Anweisungen enthalten sind e Zum Installieren Transportieren und ffnen der Abdeckungen des Computers oder der angeschlossenen Einheiten die Kabel gemaB der folgenden Tabelle anschlieBen und abziehen Schalten Sie alle Einheiten AUS Schalten Sie alle Einheiten AUS SchlieBen Sie erst alle Kabel an die Einheiten an Ziehen Sie zuerst alle Netzkabel aus den SchlieBen Sie die Signalkabel an die Buchsen an Netzsteckdosen Ziehen Sie die Signalkabel aus den Buchsen SchlieBen Sie die Netzkabel an die Steckdose an _ Schalten Sie die Einheit EIN Ziehen Sie alle Kabel von den Einheiten ab CAUTION Eine verbrauchte Lithiumbatterie nur durch eine Batterie mit der Teilenummer 45C1566 oder eine gleichwertige vom Hersteller empfohlene Batterie ersetzen Enthalt das System ein Modul mit einer Lithiumbatterie dieses nur durch ein Modul desselben Typs und von demselben Hersteller ersetzen Die Batterie enthalt Lithium und kann bei unsachgemaBer Verwendung Handhabung oder Entsorgung explodieren Die Bat
118. n other operating environments may vary Lenovo may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you Any references in this publication to non Lenovo Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites The materials at those Web sites are not part of the materials for this Lenovo product and use of those Web sites is at your own risk Any performance data contained herein was determined in a controlled environment Therefore the result obtained in other operating environments may vary significantly Some measurements may have been made on development level systems and there is no guarantee that these measurements will be the same on generally available systems Furthermore some measurements may have been estimated through extrapolation Actual results may vary Users of this document should verify the applicable data for their specific environment Copyright Lenovo 2014 147 Trademarks The following terms are trademarks of Lenovo in the United States other countries or both Lenovo Rescue and Recovery The Lenovo logo The ThinkCentre logo ThinkCentre ThinkVantage Microsoft Windows and Windows Media are trademarks of the Microsoft group of companies Linux is a registered trademark of Linus Torvalds Other company product or service names may be trademarks or service marks of others
119. n shows the locations of the connectors on the rear of your computer Some connectors on the rear of your computer are color coded to help you determine where to connect the cables on your computer Figure 2 Rear connector locations USB 2 0 connectors 2 EA HDMI connector available on some models EX Ethernet connector ac power adapter connector EI Security lock slot Power button Connector Description ac power adapter connector Used to attach the ac power adapter to your computer for power supply Ethernet connector Used to attach an Ethernet cable for a local area network LAN Note To operate the computer within FCC Class B limits use a Category 5e or better Ethernet cable HDMI connector Used to deliver uncompressed high definition video and multichannel digital audio signals through a single cable A high performance monitor a direct drive monitor or another audio or video device that uses a High Definition Multimedia Interface HDMI connector can be attached to this HDMI connector USB 2 0 connector Used to attach a device that requires a USB 2 0 connection such as a keyboard a mouse a scanner a printer or a personal digital assistant PDA Chapter 2 Product overview 29 Locating major FRUs and CRUs The following figure shows
120. n the touch screen to reduce the size of text pictures maps or other objects Screen resolution You can make your documents easier to read by adjusting the screen resolution of your computer To adjust the screen resolution right click anywhere on the desktop click Screen resolution and then adjust the settings as you prefer Note Setting too low of a resolution might prevent some items from fitting on the screen For alternatives on increasing the size of text and other objects see the following e Customizable text size on page 52 e Magnifier on page 52 e Zoom on page 53 Ease of Access keyboard shortcuts The following table contains keyboard shortcuts that can help make your computer easier to use Keyboard shortcut Function Right Shift for eight seconds Num Lock for five seconds Turn Toggle Keys on or off Left Alt Left Shift Num Lock Turn Mouse Keys on or off Left Alt Left Shift PrtScn or PrtSc Turn High Contrast on or off For more information go to http windows microsoft com and then type any of the following keywords for searching keyboard shortcuts key combinations shortcut keys On Screen Keyboard If you prefer to type or enter data into your computer without using a physical keyboard you can use On Screen Keyboard On Screen Keyboard displays a visual keyboard with all the standard keys You can select keys using the mouse or another pointing device or you can tap to select the key
121. nd data The following types of passwords are available e Power on password e Hard disk password e Administrator password For more information about BIOS passwords see Using BIOS passwords on page 60 You do not have to set any passwords to use your computer However using passwords improves computing security 56 ThinkCentre E63z User Guide Windows passwords Depending on your version of the Windows operating system you can use Windows passwords for a variety of features including access control and individual user settings For more information see the Windows Help and Support information system Using and understanding firewalls A firewall can be hardware software or a combination of both depending on the level of security required Firewalls work on a set of rules to determine which inbound and outbound connections are authorized If your computer is preinstalled with a firewall program it helps protect against computer Internet security threats unauthorized access intrusions and Internet attacks It also protects your privacy For more information about how to use the firewall program refer to the help system of your firewall program The Windows operating system preinstalled on your computer provides the Windows Firewall For details on using the Windows Firewall refer to Help and Support on page 129 Protecting data against viruses Your computer is preinstalled with an antivirus program to help you
122. nd turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer Place a soft clean towel or cloth on the desk or surface Hold the sides of your computer and gently lay it down so that the screen is against the surface and the cover is facing up Remove the frame stand See Removing and installing the frame stand on page 99 Remove the computer cover See Removing the computer cover on page 102 Disconnect the two converter board cables from the converter board Remove the two screws that secure the converter board to the chassis Figure 22 Removing the two screws that secure the converter board To install the new converter board connect the two converter board cables to the new converter board Position the converter board so that the screw holes in the converter board align with the corresponding holes in the chassis Then install the two screws to secure the converter board to the chassis What to do next To work with another piece of hardware go to the appropriate section To complete the installation or replacement go to Completing the parts replacement on page 127 Installing or replacing a memory module Attention Do not open your computer or attempt any repair before reading and understanding the Chapter 1 Read this first Important safety information on page 1 This section pr
123. nded that you create recovery media to back up your computer settings with Create Recovery Media as early as possible Creating recovery media You can create recovery media using optical discs or external USB storage devices If an internal optical drive is not available on your computer use an external optical drive to perform any recovery operations that require a disc To create recovery media on the Windows 8 1 operating system do the following Note Depending on your computer model the recovery media might contain several media It is recommended that you store the recovery media in a safe place for future use 1 Connect a USB storage device to your computer or insert an optical disc into the optical drive Chapter 10 Recovery information 95 Open Create Recovery Media from the Start screen If you cannot find the tile of the program on the screen click or tap the arrow icon M in the bottom left corner of the screen to open Create Recovery Media from the Apps screen 3 Click or tap OK 4 Select or tap the device on which you want to create recovery media from the drop down list box and then click or tap OK Note Click or tap Refresh if you cannot find the device on which you want to create recovery media Click or tap Yes when you are prompted whether you want to format the device Then follow the on screen instructions to create recovery media Using recovery media Attention When you use recovery media to
124. nector cannot be accessed Solutions Connect the serial cable to the serial connector on the computer and to the serial device If the serial device has its own power cord attach the power cord to a grounded electrical outlet e Turn on the serial device and keep the device online e Install any application programs supplied with the serial device Refer to the documentation that comes with the serial device for more information e f you added one serial connector adapter install the adapter correctly Software problems This section provides solutions to software related problems When using a sort feature dates cannot be sorted in the correct order Solution Some programs developed before the year 2000 used only the last two digits of a year to sort dates assuming the first two digits were 19 Consequently dates cannot be sorted in the correct order Chapter 8 Troubleshooting and diagnostics 79 Check with your software manufacturer to see if any updates are available Many software manufacturers make updates available from the World Wide Web Some application programs do not work as expected Solutions e f you are having difficulty with performing a specific task within an application program refer to the help system for the program e f you are having difficulty with the Windows operating system or one of its components refer to the Windows help system e Check whether the problems are caused by a newly installe
125. ns on how to replace the internal speakers 104 ThinkCentre E63z User Guide Attention Do not open your computer or attempt any repair before reading and understanding the Chapter 1 Read this first Important safety information on page 1 To replace the internal speakers do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer Place a soft clean towel or cloth on the desk or surface Hold the sides of your computer and gently lay it down so that the screen is against the surface and the cover is facing up Remove the frame stand See Removing and installing the frame stand on page 99 Remove the computer cover See Removing the computer cover on page 102 Record the routing of the internal speaker cable Then disconnect the internal speaker cable from the system board Remove the four screws that secure the internal speakers Then lift the internal speakers to remove them from the LCD front bezel Figure 17 Removing the internal speakers Chapter 11 Installing or replacing hardware 105 7 To install the new internal speakers position the new internal speakers on the LCD front bezel so that the screw holes in each internal speaker align with the corresponding holes in the front bezel Then install the four scre
126. nstall preinstalled programs and device drivers Reinstalling preinstalled programs To reinstall programs preinstalled on your Lenovo computer do the following 1 Turn on the computer 2 Go to C SWTOOLS 3 Open the apps folder and locate the subfolder that is named after the program preinstalled on your computer 4 Open the subfolder and locate the EXE file 5 Double click the EXE file and follow the instructions on the screen to complete the installation Reinstalling preinstalled device drivers Attention Reinstalling device drivers will change the current configuration of your computer Reinstall device drivers only when it is necessary to solve a problem on your computer To reinstall the device driver for a factory installed device do the following 1 Turn on the computer 2 Go to C SWTOOLS 3 Open the DRIVERS folder and locate the subfolder that is named after the factory installed device in your computer such as AUDIO or VIDEO 4 Open the subfolder 5 Do one of the following e Locate the EXE file Double click the EXE file and follow the instructions on the screen to complete the installation Locate the readme file with the txt extension The device driver installation information is included in the readme file Follow the instructions to complete the installation e If the device subfolder contains an INF file and you want to install the device driver using the INF file see the Windows Help and Support
127. oduct Support Web site at http support microsoft com You also can contact the Lenovo Customer Support Center for help Some fees might apply Purchasing additional services During and after the warranty period you can purchase additional services Examples of these additional services include e Support for hardware operating systems and application programs e Network setup and configuration services e Upgraded or extended hardware repair services e Custom installation services Chapter 12 Getting information help and service 131 Service availability and service name might vary by country or region For more information about these services go to the Lenovo Web site at http www lenovo com 132 ThinkCentre E63z User Guide Appendix A Regulatory information Export classification notice This product is subject to the United States Export Administration Regulations EAR and has an Export Classification Control Number ECCN of 4A994 b It can be re exported except to any of the embargoed countries in the EAR E1 country list Electronic emissions notices The following information refers to Lenovo personal computer machine types 10D4 10D5 10D6 10D7 10E0 10E1 10E2 10E3 10EJ 10EK 10EL and 10EM Federal Communications Commission Declaration of Conformity This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits ar
128. om Lenovo Updating your operating system You can update your operating system through the system update feature provided by the operating system System updates include security fixes new versions of Windows components fixes to other portions of the Windows operating system or enhancements To update your operating system do the following Note Ensure that your computer is connected to the Internet e For Windows 7 1 From the Windows desktop click Start gt All Programs gt Windows Update 2 Click Check for updates 3 If any updates are available select the updates you need and click Install updates e For Windows 8 1 1 Move the pointer to the top right or bottom right corner of the screen to display the charms Click Settings gt Change PC settings gt Update and recovery gt Windows Update 2 Click Check now 3 If any updates are available click View details select the updates you need and click Install O Copyright Lenovo 2014 67 Using the System Update program The System Update program hereinafter referred to as System Update provides regular access to system and software updates for your computer to keep your system and software up to date System Update gathers information from the Lenovo Help Center about new updates for your computer Then System Update sorts and displays each update as critical recommended or optional to help you understand the importance You have complete control of which update
129. om the computer Note where any remaining cables are attached to the computer then remove them If you saved the original shipping cartons and packing materials use them to pack the units If you are using different cartons cushion the units to avoid damage ThinkCentre E63z User Guide Chapter 8 Troubleshooting and diagnostics This chapter provides information about diagnosing and troubleshooting computer problems If your computer problem is not described here see Chapter 12 Getting information help and service on page 129 for additional troubleshooting resources Basic troubleshooting The following table provides some basic instructions to help you troubleshoot your computer problems Note If you cannot correct the problem have the computer serviced For a list of service and support telephone numbers refer to the Safety Warranty and Setup Guide that comes with your computer or go to the Lenovo Support Web site at http www lenovo com support phone Dom Con The computer does not start Ensure that when you press the power button e The power cord is correctly connected to the rear of the computer and to a working electrical outlet If your computer has a secondary power switch on the rear of the computer ensure that it is switched on The power indicator on the front of the computer is on The computer voltage matches the voltage available at the electrical outlet for your country or reg
130. ome devices See Reinstalling programs and device drivers on page 92 For more information about the features of the Rescue and Recovery workspace click Help Creating and using a rescue medium Create rescue media using discs or USB storage devices as early as possible You can use a rescue medium to recover from failures that prevent you from gaining access to the Windows environment or the Rescue and Recovery workspace on your storage drive Notes e The recovery operations you can perform using a rescue medium vary depending on the operating system e The rescue disc can be started in all types of optical drives Creating a rescue medium To create a rescue medium on the Windows 7 operating system do the following 1 From the Windows desktop click Start gt All Programs gt Lenovo ThinkVantage Tools gt Enhanced Backup and Restore The Rescue and Recovery program opens 2 Inthe Rescue and Recovery main window click the Launch advanced Rescue and Recovery arrow 3 Click the Create Rescue Media icon The Create Rescue and Recovery Media window opens 4 Inthe Rescue Media area select the type of the rescue medium you want to create You can create a rescue medium using a disc a USB storage device with sufficient capacity or a secondary internal storage drive 5 Click OK and follow the instructions on the screen to create a rescue medium Using a rescue medium Depending on whether you have created a rescue me
131. on these products Each machine as it was designed and built had required safety items installed to protect users and service personnel from injury This guide addresses only those items However good judgment should be used to identify potential safety hazards due to attachment of features or options not covered by this inspection guide If any unsafe conditions are present you must determine how serious the apparent hazard could be and whether you can continue without first correcting the problem Consider these conditions and the safety hazards they present e Electrical hazards especially primary power primary voltage on the frame can cause serious or fatal electrical shock e Explosive hazards such as a damaged CRT face or bulging capacitor e Mechanical hazards such as loose or missing hardware The guide consists of a series of steps presented in a checklist Begin the checks with the power off and the power cord disconnected Checklist 1 Check exterior covers for damage loose broken or sharp edges 2 Power off the computer Disconnect the power cord 3 Check the power cord for a A third wire ground connector in good condition Use a meter to measure third wire ground continuity for 0 1 ohm or less between the external ground pin and frame ground b The power cord should be the appropriate type as specified in the parts listings c Insulation must not be frayed or worn 4 Remove the cover 5 Check for any obvi
132. onal operating systems might be identified by Lenovo as compatible with your computer following the publication of this manual This list is subject to change To determine if an operating system has been certified or tested for compatibility check the Web site of the operating system provider Linux Chapter 2 Product overview 37 Specifications This section lists the physical specifications for your computer Dimensions and weight without package Width 488 mm 19 21 inches Height 346 mm 13 62 inches Depth 62 mm 2 44 inches Maximum configuration as shipped 4 8 kg 12 86 Ib Dimensions and weight with package Width 590 mm 23 23 inches Height 449 mm 17 68 inches Depth 140 mm 5 51 inches Maximum configuration as shipped 7 23 kg 19 37 Ib Environment e Air temperature Operating From 10 C 50 F to 35 C 95 F Storage in original shipping package From 40 C 40 F to 60 C 140 F Storage without package From 10 C 14 F to 60 C 140 F e Humidity Operating 20 80 non condensing Storage 20 90 non condensing e Altitude Operating From 15 2 m 50 ft to 3048 m 10 000 ft Storage From 15 2 m 50 ft to 10 668 m 35 000 ft Electrical input Input voltage e Low range Minimum 100 V ac Maximum 127 V ac Input frequency 50 60 Hz e High range Minimum 200 V ac Maximum 240 V ac Input frequency 50 60 Hz Lenovo programs Your computer comes with Lenovo program
133. onnect the cable from the Ethernet connector to the RJ45 connector of the hub e Have the latest device driver installed on your computer To check whether you are using the latest device driver do one of the following On Windows 7 1 Click Start gt Control Panel 2 Click Hardware and Sound 3 Click Device Manager Type the administrator password or provide confirmation if prompted 4 If an exclamation mark is displayed next to an adapter name under Network adapters the adapter driver might not be the latest or is disabled Right click the highlighted adapter to update the driver 5 Click Update Driver Software and then follow the instructions on the screen On Windows 8 1 1 Open Control Panel For more information see Accessing Control Panel on the Windows 8 1 operating system on page 47 2 Click Hardware and Sound 3 Click Device Manager Type the administrator password or provide confirmation if prompted 4 If an exclamation mark is displayed next to an adapter name under Network adapters the adapter driver might not be correct or is disabled Right click the highlighted adapter to update the driver 76 ThinkCentre E63z User Guide 5 Click Update Driver Software and then follow the instructions on the screen e Set the same duplex for the switch port and the adapter If you configured the adapter for full duplex ensure that the switch port is also configured for full duplex Setting the wrong duplex mode
134. ools to help you diagnose computer problems get help and recover from system crashes even if you cannot start the Windows operating system System Update Windows 7 and Windows 8 1 The System Update program helps you keep the software on your computer up to date by downloading and installing software update packages Examples of these software update packages include Lenovo programs device drivers UEFI BIOS updates and other third party programs View Management Utility Windows 7 Chapter 2 Product overview 41 The View Management Utility program enables you to easily organize your open windows It divides your screen into multiple parts and then resizes and positions open windows into different parts to make the best use of your desktop The program also is able to work across multiple monitors to improve your productivity 42 ThinkCentre E63z User Guide Chapter 3 Using your computer This chapter provides information about the following topics e Registering your computer on page 43 e Using keyboard shortcuts on page 43 e Using the wheel mouse on page 44 e Setting the computer volume on page 45 e Using the single touch or multi touch feature on page 46 e Navigating among screens on the Windows 8 1 operating system on page 46 e Accessing Control Panel on the Windows 8 1 operating system on page 47 e Frequently asked questions on page 48 Registering your computer
135. ore DPR 915 82 e successive disposizioni e disposizioni locali Chapter 1 Read this first Important safety information 21 ATTENZIONE Quando vengono installati prodotti laser quali CD ROM unit DVD ROM unit a fibre ottiche o trasmittenti tener presente quanto segue e Non rimuovere gli sportelli L apertura di un unit laser puo determinare l esposizione a radiazioni laser pericolose All interno dell unit non vi sono parti su cui effettuare l assistenza tecnica e L utilizzo di controlli regolazioni o l esecuzione di procedure non descritti nel presente manuale possono provocare l esposizione a radiazioni pericolose A PERICOLO Alcune unita laser contengono un diodo laser di Classe 3A o Classe 3B Tener presente quanto segue Aprendo l unit vengono emesse radiazioni laser Non fissare il fascio non guardarlo direttamente con strumenti ottici ed evitare l esposizione al fascio A es gt 18 kg 232 kg 255 kg 41 ATTENZIONE Prestare attenzione nel sollevare l apparecchiatura AA ATTENZIONE Il pulsante di controllo dell alimentazione presente sull unita e l interruttore dell alimentatore non disattivano l alimentazione corrente fornita all unit E possibile che l unit disponga di pi cavi di alimentazione Per disattivare l alimentazione dall unit accertarsi che tutti i cavi di alimentazione siano scollegati dalla fonte di alimentazione AA 2 7 mp 10 22 ThinkCentre
136. ored on the hard disk drives the disk defragmentation process might take up to several hours e On Windows 7 1 Close any open programs and windows 2 Click Start gt Computer 3 Right click your C drive entry and then click Properties 4 Click Defragment now under the Tools tab to start a disk defragmentation process e On Windows 8 1 1 Close any open programs and windows 2 Open File Explorer 3 Right click your C drive entry and then click Properties 4 Click Optimize under the Tools tab to start a disk defragmentation process The printer does not work Solutions e f you are using IEEE approved printer signal cables do the following 1 Connect the printer signal cable firmly to the correct parallel serial or USB connector on the computer 2 Load the paper correctly 3 Turn on the printer and keep the printer online e f you are using non IEEE approved printer signal cables do the following 1 Correctly install device drivers and software that come with the printer 2 Assign the printer port correctly in your operating system application program or BIOS settings For more information about BIOS settings see Using the Setup Utility program on page 59 If the problem persists run the tests described in the documentation that comes with your printer If you cannot correct the problem have the computer serviced See Chapter 12 Getting information help and service on page 129 Serial con
137. ors on the audio adapter Ensure that the program you are running is designed for use in the Microsoft Windows operating system If the program is designed to run in DOS the program does not use the Windows sound feature The program must be configured to use SoundBlaster Pro or SoundBlaster emulation Ensure that the audio device drivers are correctly installed See Windows Help and Support information system for more information Sound comes only from one external speaker So In So So lutions Ensure that the speaker cable is inserted completely into the connector on the computer Ensure that the cable that attaches the left speaker to the right speaker is connected firmly Click the speaker icon in the Windows notification area Then click the speaker icon on top of the volume control Click the Levels tab and ensure that the Balance settings are set correctly termittent problems me problems occur only occasionally and are difficult to repeat lutions Ensure that all cables and cords are securely connected to the computer and attached devices Ensure that when the computer is on the fan grill is not blocked there is air flow around the grill and the fans are working If airflow is blocked or the fans are not working the computer might overheat Chapter 8 Troubleshooting and diagnostics 73 e f Small Computer System Interface SCSI devices are installed ensure that the last external device in each SCSI chain is
138. our computer and provide faster service The machine type and model label is attached on the bottom of your computer as shown Machine Type XXXX Model Number XXX Figure 6 Machine type and model label 34 ThinkCentre E63z User Guide Adjusting the frame stand Your computer might come with a frame stand that you can use to adjust the computer to your comfortable position Pull the stand open and adjust the position of the computer at an angle of between 10 and 60 as shown in the following illustration CAUTION Ensure that the angle is at least 10 from the vertical position otherwise the computer might be unstable and tip over Figure 7 Adjusting the frame stand Features The computer features introduced in this section covers a variety of models Microprocessor To view the microprocessor information of your computer do the following e On the Microsoft Windows 7 operation system click Start right click Computer and select Properties to view the information On the Microsoft Windows 8 1 operating system go to the desktop and move your pointer to the top right or bottom right corner of the screen to display the charms Then click Settings gt PC info to view the information Memory Your computer supports up to two double data rate 3 unbuffered dual inline memo
139. our keyboard integrated USB connectors might be available to be used to connect a USB mouse Install the device drivers for the mouse e f you are using a USB mouse enable the USB connectors in the BIOS settings For more information see Enabling or disabling a device on page 61 The pointer on the screen does not move smoothly with the mouse Solution Clean the mouse For more information see Optical mouse on page 69 The wireless keyboard does not work Solutions e lf the transceiver communications LED is not on reconnect the transceiver and the keyboard e Ifthe wireless keyboard does not work when the transceiver communications LED is on restart your computer If the problem persists after the restart ensure that e The batteries are installed correctly e The batteries still retain their current e The distance from the wireless keyboard to the transceiver is less than 10 m 393 7 inches e The transceiver is installed fully Monitor problems This section provides solutions to monitor related problems My screen goes blank while the computer is on Solutions Your screen saver or power management might have been enabled Do one of the following e Press a key to exit the screen saver e Press the power button to resume the computer from sleep or hibernation mode The monitor works when turn on the computer but goes blank when I start some application programs Solutions e Connect the monitor s
140. ous alterations Use good judgment as to the safety of any alterations 6 Check inside the unit for any obvious unsafe conditions such as metal filings contamination water or other liquids or signs of fire or smoke damage 7 Check for worn frayed or pinched cables 8 Check that the power supply cover fasteners screws or rivets have not been removed or tampered with Handling electrostatic discharge sensitive devices Any computer part containing transistors or integrated circuits ICs should be considered sensitive to electrostatic discharge ESD ESD damage can occur when there is a difference in charge between objects Protect against ESD damage by equalizing the charge so that the machine the part the work mat and the person handling the part are all at the same charge Notes 1 Use product specific ESD procedures when they exceed the requirements noted here 2 Make sure that the ESD protective devices you use have been certified ISO 9000 as fully effective When handling ESD sensitive parts Keep the parts in protective packages until they are inserted into the product Avoid contact with other people while handling the part 4 ThinkCentre E63z User Guide e Wear a grounded wrist strap against your skin to eliminate static on your body e Prevent the part from touching your clothing Most clothing is insulative and retains a charge even when you are wearing a wrist strap e Use the black side of a grounded
141. ovides instructions on how to install or replace a memory module To install or replace a memory module do the following 1 a E C Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer Place a soft clean towel or cloth on the desk or other flat surface Hold the sides of your computer and gently lay it down so that the screen is against the surface and the cover is facing up Remove the frame stand See Removing and installing the frame stand on page 99 Remove the computer cover See Removing the computer cover on page 102 Remove the system board shield See Removing and installing the system board shield on page 106 Depending on whether you are installing or replacing a memory module do one of the following Chapter 11 Installing or replacing hardware 109 e f you are installing a memory module go to step 7 e f you are replacing a memory module open the retaining clips and gently pull the memory module out of the memory slot Figure 23 Removing a memory module 7 Position the new memory module so that the notch Ell on the memory module aligns with the key in the memory slot Then insert the memory module into the memory slot at an angle of about 20 degrees Ensure that the new memory module is inserted firmly and then pivot t
142. p device Use this procedure to select a temporary startup device Note Not all discs and hard disk drives are bootable 1 2 3 Turn on or restart your computer When you see the logo screen repeatedly press and release the F12 key The startup device menu window is displayed Select the desired startup device and press Enter The computer will start up from the device you selected Note Selecting a startup device from the startup device menu window does not permanently change the startup sequence Selecting or changing the startup device sequence To view or permanently change the configured startup device sequence do the following 1 2 3 Start the Setup Utility program See Starting the Setup Utility program on page 59 From the Setup Utility program main menu select Startup Select the devices for the Primary Startup Sequence the Automatic Startup Sequence and the Error Startup Sequence Read the information displayed on the right side of the screen Chapter 6 Advanced configuration 61 4 Press F10 to save changes and exit the Setup Utility program See Exiting the Setup Utility program on page 62 Enabling ErP LPS compliance mode Lenovo computers meet the eco design requirements of the ErP Lot 3 regulation For more information go to http www lenovo com ecodeclaration You can enable ErP LPS compliance mode in the Setup Utility program to reduce the consumption of electricity when your
143. peraci n de este equipo est sujeta a las siguientes dos condiciones 1 es posible que este equipo o dispositivo no cause interferencia perjudicial y 2 este equipo o dispositivo debe aceptar cualquier interferencia incluyendo la que pueda causar su operacion no deseada Additional regulatory information For additional regulatory information refer to the Regulatory Notice shipped with your computer Depending on the configuration of your computer and the country or region where the computer was purchased you might have received additional printed regulatory notices All regulatory notices are available on the Lenovo Support Web site in electronic format To access electronic copies of the documentation go to http www lenovo com UserManuals Appendix A Regulatory information 135 136 ThinkCentre E63z User Guide Appendix B WEEE and recycling information Lenovo encourages owners of information technology IT equipment to responsibly recycle their equipment when it is no longer needed Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products For information on recycling Lenovo products go to http www lenovo com recycling Important WEEE information The WEEE marking on Lenovo products applies to countries with WEEE and e waste regulations for example European Directive 2002 96 EC India E Waste Management amp Handling Rules 2011 Appliances are labeled in accordanc
144. perience Lenovo Reach keeps you connected at all times and enables you to access all your favorite items from personal computers smartphones 40 ThinkCentre E63z User Guide or tablets As a result you can access edit and share your files from anywhere With Lenovo Reach you also can add your favorite Web services to your cloud desktop and stay logged in to Web sites with the cloud password manager Lenovo Settings Windows 8 1 Use the Lenovo Settings program to enhance your computing experience You can turn your computer into a portable hotspot configure camera and audio settings optimize your power plan settings and create and manage multiple network profiles Lenovo SHAREit Windows 7 and Windows 8 1 The Lenovo SHAREit program provides a quick and easy way to share files and folders among computers smartphones tablets or smart TVs with the Android or the Windows operating system installed SHAREIt uses any type of network or even no network at all to share files and folders Lenovo Solution Center Windows 7 and Windows 8 1 The Lenovo Solution Center program enables you to troubleshoot and resolve computer problems It combines diagnostic tests system information collection security status and support information along with hints and tips for maximum system performance Lenovo ThinkVantage Tools Windows 7 The Lenovo ThinkVantage Tools program provides easy access to various tools to help you work more easily and
145. power cords to a properly wired and grounded electrical outlet Chapter 1 Read this first Important safety information 5 e Connect to properly wired outlets any equipment that will be attached to this product e When possible use one hand only to connect or disconnect signal cables e Never turn on any equipment when there is evidence of fire water or structural damage e Disconnect the attached power cords telecommunications systems networks and modems before you open the device covers unless instructed otherwise in the installation and configuration procedures Connect and disconnect cables as described in the following tables when installing moving or opening covers on this product or attached devices Turn everything OFF Turn everything OFF First attach all cables to devices First remove power cords from outlet Attach signal cables to connectors Remove signal cables from connectors Attach power cords to outlet Remove all cables from devices Turn device ON CAUTION When replacing the lithium battery use only Part Number 45C1566 or an equivalent type battery recommended by the manufacturer If your system has a module containing a lithium battery replace it only with the same module type made by the same manufacturer The battery contains lithium and can explode if not properly used handled or disposed of Do not e Throw or immerse into water e Heat to more than 100 C 212 F e Repair
146. puter cover See Removing the computer cover on page 102 Chapter 11 Installing or replacing hardware 103 5 Remove the screw that secures the storage drive bracket Then push the storage drive bracket with the storage drive as shown to remove it from the storage drive connector on the system board Figure 15 Removing the storage drive bracket with the storage drive 6 Remove the four screws that secure the storage drive to the bracket Then push the storage drive as shown to remove it from the bracket Note Do not touch the circuit board on the bottom of the storage drive Figure 16 Removing the storage drive from the bracket 7 To install the new storage drive insert the new storage drive into the storage drive bracket so that the four screw holes in the storage drive align with the corresponding holes in the bracket Then install the four screws to secure the storage drive to the bracket 8 Connect the bracket with the new storage drive to the storage drive connector on the system board so that the screw hole in the bracket aligns with the corresponding hole in the chassis Then install the screw to secure the bracket with the storage drive to the chassis What to do next To work with another piece of hardware go to the appropriate section To complete the installation or replacement go to Completing the parts replacement on page 127 Replacing the internal speakers This section provides instructio
147. r more information see Using BIOS passwords on page 60 When the POST detects that the hard disk drive has been removed from your computer or the memory size has decreased an error message will be displayed You must do one of the following e Press F1 to enter the Setup Utility program Note After you enter the Setup Utility program press F10 to save changes and exit the Setup Utility program Press Enter when prompted to confirm the exit The error message will not be displayed again e Press F2 to bypass the error message and log in to the operating system Note You have to enable the configuration change detection feature for the POST to detect the removal of the hard disk drive To enable the configuration change detection feature do the following 1 Start the Setup Utility program 2 From the Setup Utility program main menu select Security gt Configuration Change Detection and press Enter 3 Select Enabled and press Enter 4 Press F10 to save changes and exit the Setup Utility program Press Enter when prompted to confirm the exit Viewing and changing settings The Setup Utility program menu lists various items about the system configuration To view or change settings start the Setup Utility program See Starting the Setup Utility program on page 59 Then follow the instructions on the screen You can use either the keyboard or the mouse to navigate through menu choices The keys used to perform various t
148. ram that can be run from the operating system This chapter provides information about updating the BIOS and how to recover from a BIOS update failure BIOS levels An incorrect level of BIOS can cause false errors and unnecessary FRU replacement Use the following information to determine the current level of BIOS installed in the computer the latest BIOS available for the computer and where to obtain the latest level of BIOS e To determine the current Level of BIOS Start the Setup Utility Select BIOS Revision Level e Sources for obtaining the latest level BIOS available 1 Lenovo support web site http www lenovo com support 2 Lenovo Customer Support Center 3 Levels 1 and 2 Support To update the BIOS see Updating or recovering the BIOS on page 63 Note BIOS settings vary by operating system Change the BIOS settings before installing a new operating system See Changing the BIOS settings before installing a new operating system on page 64 Using system programs System programs are the basic layer of software built into your computer System programs include the POST the BIOS and the Setup Utility program The POST is a set of tests and procedures that are performed each time you turn on your computer The BIOS is a layer of software that translates instructions from other layers of software into electrical signals that the computer hardware can execute You can use the Setup Utility program to view or
149. reading and understanding the Chapter 1 Read this first Important safety information on page 1 CAUTION Turn off the computer and wait three to five minutes to let the computer cool before removing the computer cover To remove and install the control button board do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Place a soft clean towel or cloth on the desk or surface Hold the sides of your computer and gently lay it down so that the screen is against the surface and the cover is facing up 3 Remove the frame stand See Removing and installing the frame stand on page 99 4 Remove the computer cover See Removing the computer cover on page 102 5 Record the routing of the control button board cable and then disconnect the cable from the system board 6 Slightly press the edge of the control button board as shown to release it from the latches 114 ThinkCentre E63z User Guide Figure 31 Removing the control button board 7 Take out the control button board to remove the board from the LCD front bezel Figure 32 Taking out the control button board 8 Install the control button board to the LCD front bezel and ensure that the control button board is secured by the latches firmly Chapter 11 Installing or replacing hardware 115
150. restore the computer to the factory default settings all your personal data stored on the storage drives will be deleted To avoid data loss back up all the data that you want to keep To restore the computer to the factory default settings through recovery media do the following 1 2 3 Connect the boot medium to the computer Turn on or restart the computer Start the Setup Utility program See Starting the Setup Utility program on page 59 Depending on your computer model do one of the following e For 10D4 10D5 10D6 10D7 10 EJ and 10EK models Select or tap Exit gt OS Optimized Defaults gt Disabled and Advanced gt OS Selection gt Windwos 8 x e For 10E0 10E1 10E2 10E3 10EL and 10EM models Select or tap Exit gt OS Optimized Defaults gt Disabled 4 Press F10 to save your settings and restart the computer 5 When you see the logo screen repeatedly press and release the F12 key until the startup device menu window is displayed Select or tap the desired startup device and press Enter Then follow the instructions on the screen to complete the recovery process 7 Disconnect the recovery medium from your computer Then click or tap Restart 8 Start the Setup Utility program See Starting the Setup Utility program on page 59 Depending on 96 your computer model do one of the following e For 10D4 10D5 10D6 10D7 10 EJ and 10EK models Select or tap Exit gt OS Optimize
151. riente 20 10 26 ThinkCentre E63z User Guide Chapter 2 Product overview This chapter provides the following information e Locations of connectors e Computer features e Software programs provided by Lenovo Locations This section provides the following topics e Locating connectors controls and indicators on the front of your computer on page 28 e Locating connectors on the rear of your computer on page 29 e Locating the machine type and model label on page 34 Note The components in your computer might look slightly different from the illustrations O Copyright Lenovo 2014 27 Locating connectors controls and indicators on the front of your computer The following illustration shows the locations of the connectors controls and indicators on the front of your computer NE Y LA 9 H _Z Figure 1 Front connector control and indicator locations Integrated camera activity indicator available on some Hd Integrated camera available on some models models El Integrated microphones EB Power indicator EB Power indicator indicator El Internal speakers E Card reader slot available on some models Headset connector E USB 3 0 connector or Always On USB connector 28 ThinkCentre E63z User Guide Locating connectors on the rear of your computer The following illustratio
152. rn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Place a soft clean towel or cloth on the desk or surface Hold the sides of your computer and gently lay it down so that the screen is against the surface and the cover is facing up Chapter 11 Installing or replacing hardware 117 Remove the frame stand See Removing and installing the frame stand on page 99 Remove the computer cover See Removing the computer cover on page 102 Remove the system board shield See Removing and installing the system board shield on page 106 Follow the sequence E EL El as shown to loosen the four screws that secure the heat sink assembly to the system board Then remove the screw Ellas shown Lift the failing heat sink assembly to remove it from the system board 9 a E Cc Notes a Carefully loosen the four screws from the system board to avoid any possible damage to the system board The four screws cannot be removed from the heat sink assembly b Do not touch the thermal grease while handling the heat sink assembly Figure 35 Removing the heat sink assembly 7 To install the new heat sink assembly position the new heat sink assembly on the system board so that the four screws in the heat sink assembly align with the corresponding holes in the system board 8 Follow the sequence EM
153. rom the correct hard disk drive Action Ensure that the hard disk drive your computer starts from is listed as the first startup device in the Setup Utility program Refer to Selecting a startup device on page 61 Problems with the keyboard or mouse This section provides solutions to keyboard related and mouse related problems Keys on the keyboard do not work Solutions e Connect the keyboard cable to a USB connector or PS 2 keyboard connector e f you are using a USB keyboard enable the USB connectors in the BIOS settings For more information see Enabling or disabling a device on page 61 e f you are using an Enhanced Performance USB keyboard use the help system in the Enhanced Performance Customization Keyboard program to help diagnose problems To open the Enhanced Performance Customization Keyboard program do one of the following On Windows 7 1 Click Start gt Control Panel 2 Click Hardware and Sound 3 Click Devices and Printers 74 ThinkCentre E63z User Guide 4 Double click USB Enhanced Performance Keyboard On Windows 8 1 1 Open Control Panel For more information see Accessing Control Panel on the Windows 8 1 operating system on page 47 2 Click Hardware and Sound 3 Click Devices and Printers 4 Double click USB Enhanced Performance Keyboard The mouse does not work Solutions Connect the mouse cable to a USB connector or PS 2 mouse connector Note Depending on y
154. rranty and Setup Guide for information about replacing and disposing of the coin cell battery To replace the coin cell battery do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Place a soft clean towel or cloth on the desk or other flat surface Hold the sides of your computer and gently lay it down so that the screen is against the surface and the cover is facing up Remove the frame stand See Removing and installing the frame stand on page 99 Remove the computer cover See Removing the computer cover on page 102 Remove the system board shield See Removing and installing the system board shield on page 106 9 a E CO Remove the coin cell battery as shown Figure 25 Removing the coin cell battery 7 Install a new coin cell battery as shown Figure 26 Installing the coin cell battery 8 Install the system board shield See Removing and installing the system board shield on page 106 9 Install the computer cover See Completing the parts replacement on page 127 10 Install the frame stand See Removing and installing the frame stand on page 99 Chapter 11 Installing or replacing hardware 111 11 Connect the external cables and the ac power adapter to the computer
155. rt To set the Start screen as your default startup screen clear the When I sign in or close all apps on a screen go to the desktop instead of Start check box 4 Click OK to save the new setting 48 ThinkCentre E63z User Guide Chapter 4 You and your computer This chapter provides information about accessibility comfort and relocating your computer to other countries or regions Accessibility and comfort Good ergonomic practice is important to get the most from your personal computer and to avoid discomfort Arrange your workplace and the equipment you use to suit your individual needs and the kind of work that you perform In addition use healthy work habits to maximize your performance and comfort while using your computer The following topics provide information about arranging your work area setting up your computer equipment and establishing healthy work habits Arranging your workspace To get the most from your computer arrange both the equipment you use and your work area to suit your needs and the kind of work you do Your comfort is of foremost importance but light sources air circulation and the location of electrical outlets can also affect the way you arrange your workspace Copyright Lenovo 2014 49 Comfort Although no single working position is ideal for everyone here are a few guidelines to help you find a position that suits you best Sitting in the same position for a long time can c
156. ructurales e Desconecte los cables de alimentaci n los sistemas de telecomunicaciones las redes y los modems conectados antes de abrir las cubiertas de los dispositivos a menos que se indique lo contrario en los procedimientos de instalaci n y configuraci n e Conecte y desconecte los cables como se describe en la tabla siguiente cuando instale mueva o abra las cubiertas de este producto o de los dispositivos conectados Para desconectar AP GUELO todo AP GUELO todo En primer lugar conecte todos los cables a los En primer lugar desenchufe los cables de alimentaci n dispositivos de las tomas de corriente 3 Conecte los cables de se al a los conectores 3 Desconecte los cables de se al de los conectores 4 Enchufe los cables de alimentaci n a las tomas de 4 Desconecte todos los cables de los dispositivos corriente Encienda el dispositivo PRECAUCI N Cuando sustituya una bater a de litio utilice solamente una bater a n mero de pieza 45C1566 u otra de tipo equivalente recomendada por el fabricante Si su sistema dispone de un m dulo que contiene una bater a de litio reempl celo s lo con el mismo tipo de m dulo del mismo fabricante La bater a contiene litio y puede explotar si no se utiliza manipula o desecha correctamente No debe e Arrojarla al agua o sumergirla en ella e Exponerla a temperaturas superiores a 100 C 212 F e Repararla o desmontarla Desh gase de la bater a
157. ry disc set For more information about using the recovery disc set see the documentation that comes with the disc set This chapter contains the following topics e Recovery information for the Windows 7 operating system on page 89 e Recovery information for the Windows 8 1 operating system on page 94 Recovery information for the Windows 7 operating system The recovery information in this section only applies to the computers that have the Rescue and Recovery program or the Product Recovery program installed If the Enhanced Backup and Restore icon in the Lenovo ThinkVantage Tools program is dimmed it indicates that you must install the Rescue and Recovery program manually before enabling its features To install the Rescue and Recovery program do the following 1 Click Start gt All Programs gt Lenovo ThinkVantage Tools and double click Enhanced Backup and Restore 2 Follow the instructions on the screen 3 When the installation process finishes the Enhanced Backup and Restore icon is activated This section contains the following topics e Creating and using recovery media on page 89 e Performing backup and recovery operations on page 90 e Creating and using a rescue medium on page 92 e Reinstalling programs and device drivers on page 92 e Solving recovery problems on page 94 Creating and using recovery media Recovery media enable you to restore the storage drive to the factory
158. ry modules DDR3 UDIMMs To determine the amount of memory installed on your computer do the following e On Windows 7 click Start right click Computer and select Properties to view the information Chapter 2 Product overview 35 On Windows 8 1 go to the desktop and move your pointer to the top right or bottom right corner of the screen to display the charms Then click Settings gt PC info to view the information Internal drives Card reader available on some models Standard Serial Advanced Technology Attachment SATA hard disk drive SATA solid state drive available on some models SATA hybrid drive available on some models Video features On some models the integrated graphics supports HDMI connector on your computer Audio features Headset connector Integrated high definition HD audio Internal speakers Input Output I O features Headset connector Ethernet connector USB connectors Always On USB connector available on some models For more information see Locating connectors controls and indicators on the front of your computer on page 28 and Locating connectors on the rear of your computer on page 29 Power supply 65 watt automatic voltage sensing power supply Wireless features Depending on your computer model the following wireless features are supported Wireless local area network LAN Bluetooth System management features Ability to store power on self test POS
159. s are good electrical conductors e Wear safety glasses when you are hammering drilling soldering cutting wire attaching springs using solvents or working in any other conditions that might be hazardous to your eyes e After service reinstall all safety shields guards labels and ground wires Replace any safety device that is worn or defective e Reinstall all covers correctly before returning the machine to the customer CAUTION Hazardous moving parts Keep fingers and other body parts away CAUTION Before you open the computer cover turn off the computer and wait several minutes until the computer is cool Electrical safety A CAUTION Electrical current from power telephone and communication cables can be hazardous To avoid personal injury or equipment damage disconnect the attached power cords telecommunication systems networks and modems before you open the computer covers unless instructed otherwise in the installation and configuration procedures Observe the following rules when working on electrical equipment Important Use only approved tools and test equipment Some hand tools have handles covered with a soft material that does not insulate you when working with live electrical currents Many customers have near their equipment rubber floor mats that contain small conductive fibers to decrease electrostatic discharges Do not use this type of mat to protect yourself from electrical shoc
160. s if your computer supports multi touch screen Chapter 4 You and your computer 53 To open On Screen Keyboard do the following e For Windows 7 Click the Start button Then type On Screen Keyboard into the search field In the list of results click On Screen Keyboard e For Windows 8 1 Move your pointer to the top right or bottom right corner of the screen to display the charms and click Search Then type On Screen Keyboard into the search field In the list of results click On Screen Keyboard For more information about how to use and configure On Screen Keyboard see the Windows Help and Support information system Personalized keyboard The tactile bumps on the keyboard provide a reference point from which you can easily locate all keys on the keyboard without visual assistance To adjust your keyboard settings open Control Panel click Ease of Access Ease of Access Center and then click Make the keyboard easier to use Industry standard connectors Your computer provides industry standard connectors that enable you to connect assistive devices if needed For more information about the location and function of the connectors see Locating connectors controls and indicators on the front of your computer on page 28 and Locating connectors on the rear of your computer on page 29 TTY TDD conversion modem Your computer supports the use of the text telephone TTY or the telecommunications device for the
161. s on the front of your computer on page 28 or Locating connectors on the rear of your computer on page 29 M Figure 44 Connecting the USB keyboard or mouse Replacing the wireless keyboard or mouse Attention Do not open your computer or attempt any repair before reading and understanding the Chapter 1 Read this first Important safety information on page 1 Replacing the wireless keyboard To replace the wireless keyboard do the following 1 Remove your failing wireless keyboard 2 Take out the new wireless keyboard from the package 124 ThinkCentre E63z User Guide 3 Open the battery compartment cover and Install two AAA batteries according to the polarity indicators Figure 45 Installing the keyboard batteries 4 Take away the USB dongle from the keyboard compartment or from the wireless mouse compartment and connect it to an available USB connector on the computer See Replacing the wireless mouse on page 125 5 Close the compartment cover The keyboard is ready for use Replacing the wireless mouse To replace the wireless mouse do the following 1 Disconnect the USB dongle from your computer Then take away your failing wireless mouse 2 Remove the new wireless mouse from the package 3 Press the battery compartment release button to open the battery compartment ZN Figure 46 Opening the battery compartment 4 Remove the USB dongle from the compartment of the new wireless mouse
162. s product Read and understand all safety information provided in the Safety Warranty and Setup Guide before using this product The information in Chapter 1 Read this first Important safety information on page 1 of this User Guide provides additional safety information that applies to topics and tasks described in this publication Read and understand all safety information provided in that section before disassembling or upgrading this product Lenovo Web site The Lenovo Web site http www lenovo com provides up to date information and services to help you buy upgrade and maintain your computer You can also do the following e Shop for desktop and notebook computers monitors projectors upgrades and accessories for your computer and special offers e Purchase additional services such as support for hardware operating systems application programs network setup and configuration and custom installations e Purchase upgrades and extended hardware repair services e Download the latest device drivers and software updates for your computer model e Access the online manuals for your products e Access the Lenovo Limited Warranty Copyright Lenovo 2014 129 e Access troubleshooting and support information for your computer model and other supported products e Find the service and support phone numbers for your country or region e Find a Service Provider located near you Lenovo Support Web site Technical suppor
163. s to download and install After you select the updates you want System Update automatically downloads and installs the updates without any further intervention from you System Update is preinstalled on most Lenovo computers and is ready to run The only prerequisite is an active Internet connection You can start the program manually or you can use the schedule feature to enable the program to search for updates automatically at specified intervals You also can predefine scheduled updates to search by severity critical updates critical and recommended updates or all updates As a result the list you choose from contains only those update types that are of interest to you To open System Update see Accessing Lenovo programs on the Windows 7 operating system on page 39 or Accessing Lenovo programs on the Windows 8 1 operating system on page 39 If System Update is not currently installed on your computer you can download it from the Lenovo Support Web site at http www lenovo com support Cleaning and maintenance With appropriate care and maintenance your computer will serve you reliably The following topics offer information to help you keep your computer in top working order Basics Here are some basic points about keeping your computer functioning properly e Keep your computer in a clean dry environment Ensure that the computer rests on a flat steady surface e Do not cover any of the vents in the computer
164. s to help you work more easily and securely Depending on the Windows operating system preinstalled the programs might vary 38 ThinkCentre E63z User Guide Accessing Lenovo programs on the Windows 7 operating system You can access Lenovo programs on the Windows 7 operating system through Windows Search or from Control Panel The icon name displayed in the search result or Control Panel might be different from the program name You can find the program by its program name or icon name as shown in the Lenovo programs available on the Windows 7 operating system table Note If you do not find the program you need open the Lenovo ThinkVantage Tools program to find the dimmed icon for the program Then double click the icon to install the program To access Lenovo programs through Windows Search do the following 1 Click the Start button and then type the program name or the icon name into the search box 2 Locate the program by the program name or the icon name and then click the program to launch it To access Lenovo programs from Control Panel do the following Note Some Lenovo programs might not be displayed in Control Panel To find these programs use Windows Search 1 Click Start gt Control Panel Change the view of Control Panel from Category to Large icons or Small icons 2 Locate the program by the icon name and then click the program to launch it The following table lists the programs available on the Windows 7 operat
165. screen once with your finger e To make a double click tap twice without pausing e To make a right click tap the touch screen once and then hold your finger on the touch screen until a round circle is displayed Then lift your finger off the touch screen so that a context menu is displayed You can make your selection on the menu Navigating among screens on the Windows 8 1 operating system To navigate among the desktop the Start screen and applications opened from the Start screen on the Windows 8 1 operating system do one of the following e From the Start screen do one of the following to navigate to the most recently accessed workspace application setting or desktop Using a pointing device Move the pointer to the extreme bottom left corner of the screen until the Windows screen control icon is displayed then click the icon Using a touch screen Swipe in and out on the left edge of the screen Representations of all available workspaces are displayed along the left edge of the screen Tap the Windows screen control icon E at the bottom Note The Windows screen control icon H is displayed only when you have at least one active workspace in the background of the system e From the desktop or any other workspace that is opened from the Start screen do one of the following to navigate to the Start screen Using a pointing device From the desktop click the Windows screen control icon EA in the bottom l
166. se inquiries in writing to Lenovo United States Inc 1009 Think Place Building One Morrisville NC 27560 U S A Attention Lenovo Director of Licensing LENOVO PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some jurisdictions do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This information could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in new editions of the publication Lenovo may make improvements and or changes in the product s and or the program s described in this publication at any time without notice The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons The information contained in this document does not affect or change Lenovo product specifications or warranties Nothing in this document shall operate as an express or implied license or indemnity under the intellectual property rights of Lenovo or third parties All information contained in this document was obtained in specific environments and is presented as an illustration The result obtained i
167. securely Lenovo Tools Windows 8 1 The Lenovo Tools program guides you to a host of information sources and provides easy access to various tools to help you work more easily and securely Password Manager Windows 7 and Windows 8 1 The Password Manager program automatically captures and fills in authentication information for Windows programs and Web sites PC Cloud Manager Windows 7 and Windows 8 1 The PC Cloud Manager PCM program is a browser based solution for client computer management The PCM program has two components PCM Server and PCM Client PCM Server is installed on the computer where the administrator performs management work such as power management and security management PCM Client is installed on the client computers to be managed The administrator can log in to PCM Server to manage computers with PCM Client installed through the Internet Web browser Power Manager Windows 7 and Windows 8 1 The Power Manager program provides convenient flexible and complete power management for your computer It enables you to adjust your computer power settings to achieve the best balance between performance and power saving Recovery Media Windows 7 The Recovery Media program enables you to restore the contents of the hard disk drive to the factory default settings Rescue and Recovery Windows 7 The Rescue and Recovery program is a one button recovery and restore solution It includes a set of self recovery t
168. seg n especifiquen las leyes o normas locales A PRECAUCI N Cuando haya productos l ser como unidades de CD ROM unidades de DVD dispositivos de fibra ptica o transmisores instalados tenga en cuenta lo siguiente e No quite las cubiertas Si quita las cubiertas del producto l ser podr a quedar expuesto a radiaci n l ser peligrosa Dentro del dispositivo no existe ninguna pieza que requiera servicio t cnico e Si usa controles o ajustes o realiza procedimientos que no sean los especificados aqu podr a exponerse a radiaciones peligrosas A PELIGRO Chapter 1 Read this first Important safety information 25 Algunos productos laser tienen incorporado un diodo laser de clase 3A o clase 3B Tenga en cuenta lo siguiente Cuando se abre queda expuesto a radiacion laser No mire directamente al rayo laser ni siquiera con instrumentos pticos y evite exponerse directamente al rayo l ser A gt 18 kg 232 kg 255 kg PRECAUCION Adopte procedimientos seguros al levantar el equipo AA PRECAUCION El bot n de control de alimentaci n del dispositivo y el interruptor de alimentaci n de la fuente de alimentaci n no desconectan la corriente el ctrica suministrada al dispositivo Adem s el dispositivo podr a tener m s de un cable de alimentaci n Para suprimir toda la corriente el ctrica del dispositivo aseg rese de que todos los cables de alimentaci n est n desconectados de la toma de cor
169. sistemi di telecomunicazione le reti e il modem prima di aprire i coperchi del dispositivo salvo istruzioni contrarie relative alle procedure di installazione e configurazione e Collegare e scollegare i cavi come descritto nella seguente tabella quando vengono effettuate operazioni di installazione spostamento o apertura dei coperchi di questo prodotto o delle unit collegate Per collegarsi Per scollegarsi SPEGNERE le apparecchiature SPEGNERE le apparecchiature Innanzitutto collegare tutti i cavi alle unit Innanzitutto rimuovere i cavi di alimentazione dalla Collegare i cavi di segnale ai connettori presa Rimuovere i cavi di segnale dai connettori Collegare i cavi di alimentazione alla presa _ Accendere l unit 4 Rimuovere tutti i cavi dalle unit ATTENZIONE Quando si sostituisce la batteria al litio utilizzare solo il Numero parte 45C 1566 o un tipo di batteria equivalente consigliato dal produttore Se sul sistema presente un modulo che contiene una batteria al litio sostituirlo solo con un tipo di modulo dello stesso tipo della stessa casa di produzione La batteria contiene litio e pu esplodere se usata maneggiata o smaltita in modo non corretto Non e Gettare o immergere la batteria nell acqua e Riscaldarla ad una temperatura superiore ai 100 gradi C 212 gradi F e Smontarla ricaricarla o tentare di ripararla Le batterie usate vanno smaltite in accordo alla normativa in vig
170. ssing Control Panel on the Windows 8 1 operating system on page 47 If the problem persists continue with the next step 6 Run the diagnostic program See Lenovo Solution Center on page 81 for more information e f the diagnostic program detects a hardware failure or if you are unable to run the diagnostic program contact the Lenovo Customer Support Center See Chapter 12 Getting information help and service on page 129 for more information e If the diagnostic program does not detect a hardware failure continue with the next step 7 Use an antivirus program to see if your computer has been infected by a virus If the program detects a virus remove the virus 8 If none of these actions solve the problem seek technical assistance See Chapter 12 Getting information help and service on page 129 for more information Troubleshooting Use the troubleshooting information to find solutions to problems that have definite symptoms If the symptom occurred immediately after you installed new software or a new hardware option do the following before referring to the troubleshooting information 72 ThinkCentre E63z User Guide 2 3 Remove the new hardware option or software If you must remove the computer cover to remove a hardware option ensure that you review and follow the electrical safety information provided with your computer For your safety do not operate the computer with the cover removed
171. t are connected to the computer 2 Place a soft clean towel or cloth on the desk or other flat surface Hold the sides of your computer and gently lay it down so that the screen is against the surface and the cover is facing up Chapter 11 Installing or replacing hardware 119 Remove the frame stand See Removing and installing the frame stand on page 99 Remove the computer cover See Removing the computer cover on page 102 Remove the system board shield See Removing and installing the system board shield on page 106 Remove the heat sink assembly See Replacing the heat sink assembly on page 117 Remove the memory modules See Installing or replacing a memory module on page 109 Remove the coin cell battery See Replacing the coin cell battery on page 111 Remove the Wi Fi card See Replacing the Wi Fi card on page 112 Record the cable routing and cable connections and then disconnect all cables from the system board Remove the eight screws Ell as shown that secure the system board Then carefully lift the system board to remove it from the chassis O 0 ON OO 0 A Note Carefully handle the system board by its edges se HH J E B EH E Figure 37 Removing the eight screws that se
172. t information is available on the Lenovo Support Web site at http www lenovo com support This Web site is updated with the latest support information such as the following e Drivers and software e Diagnostic solutions e Product and service warranty e Product and parts details User guides and manuals e Knowledge base and frequently asked questions Help and service This section contains information about obtaining help and service Using the documentation and diagnostic program If you experience a problem with your computer see Chapter 8 Troubleshooting and diagnostics on page 71 For information on additional resources to help you troubleshoot your computer problem see Information resources on page 129 If you suspect a software problem see the documentation that comes with the operating system or software program including readme files and online help Most computers come with a diagnostic program that helps you identify hardware problems You can also get the latest technical information and download device drivers and updates from Lenovo Support Web site at http www lenovo com support Calling for service During the warranty period you can get help and information by telephone through the Customer Support Center The following services are available during the warranty period Problem determination Trained service personnel are available to assist you with determining a hardware problem and decid
173. terie nicht e mit Wasser in Ber hrung bringen Chapter 1 Read this first Important safety information 17 e ber 100 C erhitzen reparieren oder zerlegen Die rtlichen Bestimmungen f r die Entsorgung von Sonderm ll beachten A ACHTUNG Bei der Installation von Lasergeraten wie CD ROM Laufwerken DVD aufwerken Einheiten mit Lichtwellenleitertechnik oder Sendern Folgendes beachten e Die Abdeckungen nicht entfernen Durch Entfernen der Abdeckungen des Lasergerats konnen gef hrliche Laserstrahlungen freigesetzt werden Das Ger t enthalt keine zu wartenden Teile e Werden Steuerelemente Einstellungen oder Durchf hrungen von Prozeduren anders als hier angegeben verwendet kann gefahrliche Laserstrahlung auftreten A VORSICHT Einige Lasergerate enthalten eine Laserdiode der Klasse 3A oder 3B Beachten Sie Folgendes Laserstrahlung bei ge ffneter Verkleidung Nicht in den Strahl blicken Keine Lupen oder Spiegel verwenden Strahlungsbereich meiden A gt 18 kg ACHTUNG Arbeitsschutzrichtlinien beim Anheben der Maschine beachten AA ACHTUNG Mit dem Netzschalter an der Einheit und am Netzteil wird die Stromversorgung f r die Einheit nicht unterbrochen Die Einheit kann auch mit mehreren Netzkabeln ausgestattet sein Um die Stromversorgung f r die Einheit vollstandig zu unterbrechen m ssen alle zum Gerat f hrenden Netzkabel vom Netz getrennt werden 18 ThinkCentre E63z User Guide AA 2
174. th local ordinances and regulations Recycling information for Brazil Declarac es de Reciclagem no Brasil Descarte de um Produto Lenovo Fora de Uso Equipamentos el tricos e eletr nicos n o devem ser descartados em lixo comum mas enviados pontos de coleta autorizados pelo fabricante do produto para que sejam encaminhados e processados por empresas especializadas no manuseio de res duos industriais devidamente certificadas pelos org os ambientais de acordo com a legislac o local A Lenovo possui um canal espec fico para auxili lo no descarte desses produtos Caso voc possua um produto Lenovo em situac o de descarte ligue para o nosso SAC ou encaminhe um e mail para reciclar lenovo com informando o modelo n mero de s rie e cidade a fim de enviarmos as instru es para o correto descarte do seu produto Lenovo Battery recycling information for Taiwan Battery recycling information for the European Union EU Notice This mark applies only to countries within the European Union EU 138 ThinkCentre E63z User Guide Batteries or packaging for batteries are labeled in accordance with European Directive 2006 66 EC concerning batteries and accumulators and waste batteries and accumulators The Directive determines the framework for the return and recycling of used batteries and accumulators as applicable throughout the European Union This label is applied to various batteries to indic
175. th the device driver files 128 ThinkCentre E63z User Guide Chapter 12 Getting information help and service This chapter contains information about help service and technical assistance for products manufactured by Lenovo Information resources You can use the information in this section to access useful resources relating to your computing needs Lenovo ThinkVantage Tools The Lenovo ThinkVantage Tools program provides easy access to various tools to help you work more easily and securely To access the Lenovo ThinkVantage Tools program click Start gt All Programs gt Lenovo ThinkVantage Tools Help and Support The Windows Help and Support information system provides you with various help and support information from Lenovo and Microsoft such as updating drivers accessing programs and accessing user manuals To access the Windows Help and Support information system do one of the following e On the Windows 7 operating system click Start gt Help and Support e On the Windows 8 1 operating system move the pointer to the top right or bottom right corner of the screen to display the charms Then click Settings gt Help Safety and Warranty The Safety Warranty and Setup Guide that is provided with your computer contains information on safety setup warranty and notices The safety information in the Safety Warranty and Setup Guide provides information you need to know before setting up and using thi
176. the locations of the major FRUs and Customer Replaceable Units CRUs in the computer To remove the computer cover see Removing the computer cover on page 102 Note The components in your computer might look slightly different from the illustration 30 ThinkCentre E63z User Guide Figure 3 Locating major FRUs and CRUs identifies which FRUs are also self service CRUs or The following table lists the major FRUs and optional service CRUs Notes Chapter 2 Product overview 31 e Self service CRUs These CRUs unplug or are secured by no more than two screws Examples of these types of CRUs include the keyboard the mouse any USB device and the power cord Other self service CRUs depending on product design might include memory modules adapter cards hard disk drives and optical drives e Optional service CRUs These CRUs are isolated parts within the computer and are concealed by an access panel that is typically secured by more than two screws Once the access panel is removed the specific CRU is visible Number FRU description Self service CRU Optonal service CRU H mes mw mw BH eme TO Ne Ww DO EE AI no DO sw AI ne H jm ww B few ww Wi Fi card available on some models Hl System bor N ww Ey oomtorsuttonnoarn mo DE qeeeeseweaw m mw EB feo yy M For detailed FRU information such as the FRU part numbers and supported computer models go
177. the monitor as the room lighting changes throughout the day Where it is impossible to avoid reflections or to adjust the lighting an antiglare filter placed over the screen might be helpful However these filters might affect the clarity of the image on the screen try them only after you have exhausted other methods of reducing glare Dust buildup compounds problems associated with glare Remember to clean your monitor screen periodically using a soft cloth as directed in your monitor documentation Air circulation Your computer and monitor produce heat The computer has a fan that pulls in fresh air and forces out hot air The monitor lets hot air escape through vents Blocking the air vents can cause overheating which might result in a malfunction or damage Place the computer and monitor so that nothing blocks the air vents usually 51 mm 2 inches of air space is sufficient Also ensure that the vented air is not blowing on people Electrical outlets and cable lengths The following factors might determine the final placement of your computer 50 ThinkCentre E63z User Guide e Location of electrical outlets e Length of power cords e Length of the cables that are connected to the monitor and other devices When arranging your workspace e Avoid the use of extension cords When possible plug the computer power cord directly into an electrical outlet e Keep power cords and cables neatly routed away from walkways and other are
178. the screen to set change or delete a password Note A password can be any combination of up to 64 alphabetic and numeric characters For more information see Password considerations on page 60 Enabling or disabling a device This section provides information on how to enable or disable user access to the following devices USB Setup Use this option to enable or disable a USB connector When a USB connector is disabled the device connected to the USB connector cannot be used SATA Controller When this option is set to Disable all devices connected to the SATA connectors such as hard disk drives or optical drives are disabled and cannot be accessed To enable or disable a device do the following 1 Start the Setup Utility program See Starting the Setup Utility program on page 59 2 3 From the Setup Utility program main menu select Devices Depending on the device you want to enable or disable do one of the following e Select USB Setup to enable or disable a USB device e Select ATA Drive Setup to enable or disable an internal or external SATA device Select the desired settings and press Enter Press F10 to save changes and exit the Setup Utility program See Exiting the Setup Utility program on page 62 Selecting a startup device If your computer does not start up from a device as expected do one of the following to select the startup device you want Selecting a temporary startu
179. the sides of your computer and gently lay it down so that the screen is against the surface and the cover is facing up 3 Remove the frame stand See Removing and installing the frame stand on page 99 4 If a Kensington style cable lock is available unlock the computer cover 102 ThinkCentre E63z User Guide 5 Loosen the two screws Ell at the bottom of the computer Then lift the computer cover to remove it from the computer Figure 14 Removing the computer cover Replacing the 2 5 inch storage drive This section provides instructions on how to replace the 2 5 inch storage drive Attention Do not open your computer or attempt any repair before reading and understanding the Chapter 1 Read this first Important safety information on page 1 Note The 2 5 inch storage drive might be a 2 5 inch hard disk drive a 2 5 inch hybrid drive or a 2 5 inch solid state drive To replace the 2 5 inch storage drive do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Place a soft clean towel or cloth on the desk or surface Hold the sides of your computer and gently lay it down so that the screen is against the surface and the cover is facing up 3 Remove the frame stand See Removing and installing the frame stand on page 99 4 Remove the com
180. ting system 63 purchasing additional services 131 R rear connectors 29 recovering from a BIOS update failure 65 software 89 recovery boot block 65 operations backup and 90 problems solving 94 recovery media creating and using 89 removing computer cover 102 control button board 114 feet 101 frame stand 99 system board shield 106 replacing 2 5 inch storage drive 103 coin cell battery 111 converter board 108 heat sink assembly 117 integrated camera 107 internal speakers 104 LCD panel 121 memory module 109 system board 119 system fan 116 Wi Ficard 112 Rescue and Recovery 89 workspace Rescue and Recovery 91 Rescue and Recovery workspace 91 resources information 129 S safety information 129 security enabling or disabling 61 features 37 selecting startup device 61 temporary startup device 61 Self service CRUs 30 service and help 130 customer support center 130 getting 129 services other 131 purchasing additional 131 setting password 60 settings changing 59 viewing 59 Setup Utility 59 Setup Utility program starting 59 Setup Utility exiting 62 software recovering 89 solving recovery problems 94 starting the Setup Utility program 59 startup device 61 sequence changing 61 temporary selecting 61 static sensitive devices handling 97 system management 36 programs 63 system board locating parts 32 replacing 119 system fan replacing 116 system board shield installing 106 removing 106
181. ting system and most applications For more information about the keyboard shortcuts go to http windows microsoft com and then type any of the following keywords for searching keyboard shortcuts key combinations shortcut keys Copyright Lenovo 2014 43 Using the wheel mouse The wheel mouse has the following controls Ell Primary mouse button Use this button to select or start a program or menu item A Wheel Use the wheel to control the scrolling action of the mouse The direction in which you rotate the wheel controls the direction of the scrolling action Ell Secondary mouse button Use this button to display a menu for the active program icon or object You can view and change the settings of your mouse by doing the following 1 On the Windows 7 operating system click Start gt Control Panel gt Hardware and Sound On the Windows 8 1 operating system open Control Panel and click Hardware and Sound Note For detailed information on how to open Control Panel on Windows 8 1 see Accessing Control Panel on the Windows 8 1 operating system on page 47 2 In the Devices and Printers section click Mouse to view and change the settings Managing power Power management reduces the power consumption of certain components of the computer such as the system power supply processor hard disk drives and some monitors Advanced configuration and power interface ACPI BIOS Being an ACPI BIOS system the op
182. tion d installation d entretien ou de reconfiguration de ce produit au cours d un orage e Branchez tous les cordons d alimentation sur un socle de prise de courant correctement c bl et mis la terre e Branchez sur des socles de prise de courant correctement c bl s tout quipement connect ce produit e Lorsque cela est possible n utilisez qu une seule main pour connecter ou d connecter les c bles d interface e Ne mettez jamais un quipement sous tension en cas d incendie ou d inondation ou en pr sence de dommages mat riels e Avant de retirer les carters de l unit mettez celle ci hors tension et d connectez ses cordons d alimentation ainsi que les c bles qui la relient aux r seaux aux syst mes de t l communication et aux modems sauf instruction contraire mentionn e dans les proc dures d installation et de configuration e Lorsque vous installez que vous d placez ou que vous manipulez le pr sent produit ou des p riph riques qui lui sont raccord s reportez vous aux instructions ci dessous pour connecter et d connecter les diff rents cordons Connexion D connexion 1 Mettez les unit s HORS TENSION Mettez les unit s HORS TENSION 2 Commencez par brancher tous les cordons sur les D branchez les cordons d alimentation des prises unes D branchez les cables d interface des connecteurs n m 3 Branchez les c bles d interface sur des connecteurs _ D branchez tous les c bles des un
183. tion or replacement go to Completing the parts replacement on page 127 Replacing the LCD panel Attention Do not open your computer or attempt any repair before reading and understanding the Chapter 1 Read this first Important safety information on page 1 This section provides instructions on how to replace the liquid crystal display LCD panel To replace the LCD panel do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Place a soft clean towel or cloth on the desk or other flat surface Hold the sides of your computer and gently lay it down so that the screen is against the surface and the cover is facing up 3 Remove the frame stand See Removing and installing the frame stand on page 99 4 Remove the computer cover See Removing the computer cover on page 102 5 Remove the system board shield See Removing and installing the system board shield on page 106 6 Record the routing of the LCD panel cable and then disconnect the LCD panel cable from the system board Figure 39 Disconnecting the LCD panel cable from the system board Chapter 11 Installing or replacing hardware 121 7 Record the cable routing and disconnect other cables that might prevent your operation Then disconnect the cables from the system board 8 Remove the scr
184. to http www lenovo com serviceparts lookup Locating parts on the system board The following figure shows the locations of the parts and connectors on the system board 32 ThinkCentre E63z User Guide B El O O O 112 el 4 i T om El Figure 4 Locations of the parts and connectors on the system board on 10D4 10D5 10D6 10D7 10 EJ and 10EK models El LCD panel connector E Camera connector El Mini PCI Express card slot WI FI card connector Memory slot Coin cell battery El SATA storage drive connector Control button board connector System fan connector H a HB 15 E j o 14 FI H mM o amem Ea A o N a m 7173 11 0 o o o EU o E E Coin cell battery Memory slots E Mechanical unlock connector BIOS socket Chapter 2 Product overview 33 SATA storage drive connector EF Touch screen connector Control button board connector ET Converter board connector Locating the machine type and model label The machine type and model label identifies your computer When you contact Lenovo for help the machine type and model information helps support technicians to identify y
185. to display the charms Click Settings gt Change PC settings gt Update and recovery gt Recovery 2 In the Advanced startup section click Restart now gt Troubleshoot gt Advanced options 3 Restart your computer following the instructions on the screen Recovering your operating system if Windows 8 1 fails to start The Windows recovery environment on your computer is capable of operating independently from the Windows 8 1 operating system It enables you to recover or repair the operating system even if the Windows 8 1 operating system fails to start Note Ensure that your computer is connected to ac power during the recovery process You can recover your operating system by one the following recovery solutions e Recovery solutions provided by the Windows 8 1 operating system on page 95 e Recovery solutions provided by the Lenovo program on page 95 Recovery solutions provided by the Windows 8 1 operating system After two consecutive failed boot attempts the Windows recovery environment starts automatically Then you can choose repair and recovery options by following the instructions on the screen For more details about the recovery solutions provided by the Windows 8 1 operating system refer to the help information system of the Windows 8 1 operating system Recovery solutions provided by the Lenovo program Create Recovery Media enables you to restore your computer to the factory default settings It is recomme
186. ty us en ROHS_Communication pdf China RoHS 4Pb RUD co Aff SRA zn rm Cr VD PBB PBDE X O O O O O fared X O O O O O X O O O O O ya X O O O O O IZO X O O O O 0 X O O O O O X O O O O O X O O O O O X O O O O O O SJ T11363 2006 X SJ T11363 2006 xX RoHS 4 0j
187. uel A DANGER Certains produits a laser contiennent une diode a laser int gr e de classe 3A ou 3B Prenez connaissance des informations suivantes Rayonnement laser lorsque le carter est ouvert Evitez toute expositiondirecte au rayon laser Evitez de regarder fixement le faisceau ou del observer a l aide d instruments optiques A gt 18 kg 37 Ib gt 32 kg 70 5 Ib 255 kg 121 2 Ib ATTENTION Soulevez la machine avec pr caution AA ATTENTION L interrupteur de contr le d alimentation de l unit et l interrupteur dubloc d alimentation ne coupent pas le courant lectrique alimentantl unit En outre le syst me peut tre quip de plusieurs cordonsd alimentation Pour mettre l unit hors tension vous devez d connectertous les cordons de la source d alimentation 16 ThinkCentre E63z User Guide AA 20 mp cam 1 0 m AA VORSICHT An Netz Telefon und Datenleitungen k nnen gefahrliche Spannungen anliegen Aus Sicherheitsgr nden e Bei Gewitter an diesem Ger t keine Kabel anschlieBen oder l sen Ferner keine Installations Wartungs oder Rekonfigurationsarbeiten durchf hren e Ger t nur an eine Schutzkontaktsteckdose mit ordnungsgem geerdetem Schutzkontakt anschlieBen e Alle angeschlossenen Ger te ebenfalls an Schutzkontaktsteckdosen mit ordnungsgem geerdetem Schutzkontakt anschlieBen Die Signalkabel nach M glichkeit einh ndig anschlie en oder l sen um einen Stro
188. undesired operation Responsible Party Lenovo United States Incorporated 1009 Think Place Building One Morrisville NC 27560 Phone Number 919 294 5900 Ke Industry Canada Class B emission compliance statement CAN ICES 3 B NMB 3 B European Union Compliance to the Electromagnetic Compatibility Directive Copyright Lenovo 2014 133 This product is in conformity with the protection requirements of EU Council Directive 2004 108 EC on the approximation of the laws of the Member States relating to electromagnetic compatibility Lenovo cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non recommended modification of the product including the installation of option cards from other manufacturers This product has been tested and found to comply with the limits for Class B Information Technology Equipment according to European Standard EN 55022 The limits for Class B equipment were derived for typical residential environments to provide reasonable protection against interference with licensed communication devices Lenovo Einsteinova 21 851 01 Bratislava Slovakia CE German Class B compliance statement Deutschsprachiger EU Hinweis Hinweis f r Gerate der Klasse B EU Richtlinie zur Elektromagnetischen Vertraglichkeit Dieses Produkt entspricht den Schutzanforderungen der EU Richtlinie 2004 108 EG fruher 89 336 EWG zur Angleichung der Rechtsvorschriften Uber die elektroma
189. ure do the following 1 Start the Setup Utility program 2 From the Setup Utility program main menu select Power After Power Loss and press Enter 3 Select Power On and press Enter 4 Press F10 to save changes and exit the Setup Utility program Press Enter when prompted to confirm the exit Exiting the Setup Utility program After you finish viewing or changing settings press Esc to return to the Setup Utility program main menu You might have to press Esc several times Do one of the following e f you want to save the new settings press F10 to save changes and exit the Setup Utility program 62 ThinkCentre E63z User Guide e f you do not want to save the settings select Exit gt Discard Changes and Exit and then press Enter When the Reset Without Saving window displays select Yes and then press Enter to exit the Setup Utility program e If you want to return to the default settings press F9 to load the default settings and then press F10 to save and exit the Setup Utility program Updating or recovering the BIOS Lenovo might make changes and enhancements to the BIOS When updates are released they are available as downloadable files on the Lenovo Web site at http www lenovo com drivers Instructions for using the BIOS updates are available in a TXT file that is included with the update files For most models you can download either an update program to create a system program update disc or an update prog
190. urface To clean a glass screen surface wipe it gently with a soft dry cloth or blow on the screen to remove grit and other loose particles Then use a soft cloth moistened with a nonabrasive liquid glass cleaner Good maintenance practices By performing a few good maintenance practices you can maintain good computer performance protect your data and be prepared in case of a computer failure e Empty your recycle bin on a regular basis e Use the disk defragmentation or disk optimization feature of your operating system occasionally to prevent performance problems caused by an excessive number of fragmented files Chapter 7 Preventing problems 69 Clean out your Inbox Sent Items and Deleted Items folders in your e mail application on a regular basis Back up critical data regularly on removable media memory such as discs and USB storage devices and store the removable media in a safe location The frequency of making backup copies depends on how critical the data is to you or your business Back up your data on the storage drive regularly Keep your computer software device drivers and operating system up to date See Keeping your computer current on page 67 Keep a log book Entries might include major software or hardware changes device driver updates intermittent problems and what you did to resolve them and other issues you might have experienced The cause of a problem might be change in hardware change in soft
191. ving 101 frame stand removing 99 front connectors controls indicators 28 FRU locations 30 FRU part numbers v G getting help 129 information 129 service 129 H Hard disk password 60 HDMI connector 29 heat sink assembly replacing 117 help and service 130 getting 129 Help and Support 129 Identifying FRUs 30 information getting 129 resources 129 149 safety 129 warranty 129 Input Output I O features 36 installing computer cover 127 control button board 114 memory module 109 operating system 64 system board shield 106 integrated camera replacing 107 internal drives 36 internal speakers replacing 104 K Kensington style cable lock 56 keyboard replacing 124 L LCD panel replacing 121 Lenovo Solution Center 81 Lenovo ThinkVantage Tools 129 locating components 30 looking up part numbers v media creating and using recovery media 89 memory 35 memory module installing 109 replacing 109 microprocessor socket cover installing 119 mouse replacing 124 N notices 147 O operations backup and recovery 90 optical mouse cleaning 69 Optional service CRUs 30 P part numbers v parts replacement completing 127 password Administrator 60 considerations 60 Hard disk 60 150 ThinkCentre E63z User Guide Power on password 60 setting changing deleting 60 physical specifications 38 power features 36 power on self test POST 63 Power on password 60 programs upda
192. ware or any other actions that might have taken place A log book can help you or a Lenovo technician determines the cause of a problem Create Product Recovery discs See Creating and using recovery media on page 89 for more information about using Product Recovery discs to restore the hard disk drive to the factory default settings Create rescue media using discs or USB storage devices as early as possible You can use a rescue medium to recover from failures that prevent you from gaining access to the Windows environment or the Rescue and Recovery workspace on your hard disk drive M oving your computer Take the following precautions before moving your computer 1 70 Back up all files and data from the hard disk drive There are a variety of backup programs available commercially If you use the Windows 7 operating system Lenovo provides the Rescue and Recovery program to help you back up and restore data See Performing backup and recovery operations on page 90 Remove all media from your computer such as discs USB storage devices memory cards and so on Turn off the computer and all attached devices Your hard disk drive automatically parks the read write head in a nondata area This prevents damage to the hard disk drive Unplug the power cords from electrical outlets Disconnect communication cables such as modem or network cables from the outlets first and then disconnect the other ends fr
193. work mat to provide a static free work surface The mat is especially useful when handling ESD sensitive devices e Select a grounding system such as those listed below to provide protection that meets the specific service requirement Note The use of a grounding system is desirable but not required to protect against ESD damage Attach the ESD ground clip to any frame ground ground braid or green wire ground Use an ESD common ground or reference point when working on a double insulated or battery operated system You can use coax or connector outside shells on these systems Use the round ground prong of the ac plug on ac operated computers Grounding requirements Electrical grounding of the computer is required for operator safety and correct system function Proper grounding of the electrical outlet can be verified by a certified electrician Safety notices multi lingual translations The caution and danger safety notices in this section are provided in the following languages e English e Arabic e Brazilian Portuguese e Chinese simplified Chinese traditional e French e German e Hebrew e Italian e Korean e Spanish AA DANGER Electrical current from power telephone and communication cables is hazardous To avoid a shock hazard e Do not connect or disconnect any cables or perform installation maintenance or reconfiguration of this product during an electrical storm e Connect all
194. ws to secure the internal speakers to the LCD front bezel Figure 18 Installing the internal speakers 8 Route the cable of new internal speakers and then connect the cable to the system board See Locating parts on the system board on page 32 What to do next e To work with another piece of hardware go to the appropriate section To complete the installation or replacement go to Completing the parts replacement on page 127 Removing and installing the system board shield This section provides instructions on how to remove and install the system board shield Attention Do not open your computer or attempt any repair before reading and understanding the Chapter 1 Read this first Important safety information on page 1 To remove and install the system board shield do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Place a soft clean towel or cloth on the desk or surface Hold the sides of your computer and gently lay it down so that the screen is against the surface and the cover is facing up 3 Remove the frame stand See Removing and installing the frame stand on page 99 4 Remove the computer cover See Removing the computer cover on page 102 106 ThinkCentre E63z User Guide 5 Remove the five screws that secure the
195. ystem Board Insert a Diskette icon appears with a known good 1 System Board diagnostics diskette in the first 3 5 inch diskette drive 2 Diskette Drive Cable 3 Network Adapter Intensity or color varies from left to right of characters 1 Display and color bars 2 Video adapter if present 3 System Board No power or fan not running 1 See Hard disk drive boot error on page 84 Non system disk or disk error type message with a 1 Diskette Drive known good diagnostic diskette 2 System Board 3 Diskette Drive Cable Other display symptoms not listed above including blank or illegible display 2 System Board Power on indicator or hard disk drive in use light not on but computer works correctly 2 System Board Printer problems 1 Printer Chapter 9 Service checkout and symptom to FRU index 87 Message Symptom FRU Action Program loads from the hard disk with a known good 1 Run the Setup Utility program and check Startup diagnostics diskette in the first 3 5 inch diskette drive sequence 2 Diskette Drive 3 Diskette Drive Cable 4 System Board 5 Power Supply RPL computer cannot access programs from its own hard 1 If network administrator is using LCCM Hybrid RPL disk check startup sequence a First device network b Second device hard disk 2 Hard disk drive RPL computer does not RPL from server 1 Check startup sequence 2 Check the network adapter LED status Serial or paral

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