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HP ENVY TouchSmart 17-j101nf

1. BT 4 0 Combo Adapter 733476 001 Qualcomm Atheros AR 9485GN 802 11b g n 1x1 Wi Fi Combo Adapter 675794 001 Ralink RT3290LE 802 11b g n 1x1 Wi Fi Bluetooth 4 0 Combo Adapter 690020 001 Realtek RTL 8188EE 802 11b g n 1x1 Wi Fi Combo Adapter 709848 001 24 Optical drive For use on HP ENVY TouchSmart m7 Notebook PC computer models Blu ray Disc Read Write with SuperMulti DVD R RW Double Layer Combo Drive 720249 001 Blu ray Disc ROM with SuperMulti DVD R RW Double Layer Combo Drive 729728 001 DVD RW Double Layer SuperMulti Drive 720248 001 For use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly Blu ray Disc Read Write with SuperMulti DVD R RW Double Layer Combo Drive 720247 001 Blu ray Disc ROM with SuperMulti DVD R RW Double Layer Combo Drive 720246 001 DVD RW Double Layer SuperMulti Drive 729727 001 25 Hard drive 1 5 TB 5400 RPM 747375 001 1 TB 5400 RPM 676521 001 1 TB 5400 RPM hybrid 731999 001 750 GB 5400 RPM 634250 001 750 GB 5400 RPM hybrid 732001 001 Computer major components 21 Item Component Spare part number 500 GB 5400 RPM 683802 001 500 GB 5400 RPM hybrid 732000 001 Hard Drive Hardware Kit 720237 001 26 Service cover For use on HP ENVY TouchSmart m7 Notebook PC computer models 720255 001 For use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models 720254 001 equipped with a non TouchScreen display assemb
2. allows you to restore your system without the need for recovery discs or a recovery flash drive This type of recovery can only be used if the hard drive is still working To check for the presence of a recovery partition select Start right click Computer then select Manage gt Disk Management If the recovery partition is present a Recovery drive is listed in the window Ey NOTE Recovery discs have been included if your computer did not ship with a recovery partition 1 Access HP Recovery Manager in either of the following ways e Select Start and type recovery in the search field Select Recovery Manager from the list e Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Then press f11 while the F11 System Recovery message is displayed on the screen 2 Click System Recovery in the HP Recovery Manager window 3 Follow the on screen instructions Recovering using the recovery media 1 If possible back up all personal files 2 Insert the first recovery disc into the optical drive on your computer or an optional external optical drive and then restart the computer Insert the recovery flash drive into a USB port on your computer and then restart the computer Ey NOTE If the computer does not automatically restart in HP Recovery Manager change the computer boot order See Changing the computer boot
3. 3 42 Chapter 5 Removal and replacement procedures for Customer Self Repair parts If it is necessary to disassemble the primary or secondary hard drive i 2 Disconnect the hard drive connector cable 1 from the hard drive Spread the left and right sides 2 of the hard drive bracket outward to separate the bracket from the hard drive Remove the hard drive bracket 3 from the hard drive l l i 1 Reverse these procedures to reassemble and install the hard drive Memory modules Description Spare part number 2 GB memory module PC3L 12800 1600 MHz 691739 001 4 GB memory module PC3L 12800 1600 MHz 691740 001 8 GB memory module PC3L 12800 1600 MHz 693374 001 Before removing a memory module follow these steps 1 i Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Component replacement procedures 43 4 Remove the battery see Battery on page 39 5 Remove the service cover see Service cover on page 40 Remove the memory module 1 Spread the retaining tabs 1 on each side of the memory module slot to release the memory
4. 4 52 Chapter6 Removal and replacement procedures for Authorized Service Provider parts 10 Remove the 4 screws securing the hinge brackets to the panel 1 and then remove the panel 2 Reverse this procedure to install the display panel Component replacement procedures 53 RTC battery Description Spare part number RTC battery 651948 001 Before removing the RTC battery follow these steps 1 9 N 4 5 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 39 Remove the service cover see Service cover on page 40 Remove the RTC battery A Disconnect the RTC battery cable from the system board 1 Use a thin non conductive tool to remove the RTC battery 2 from the socket on the system board Reverse this procedure to install the RTC battery on computer models When installing the RTC battery make sure the sign faces up 54 Chapter6 Removal and replacement procedures for Authorized Service Provider parts Base enclosure Description Spare part number For use only on HP ENVY TouchSmart m7 Notebook PC computer mod
5. 720233 001 720235 001 720236 001 Description Heat sink for use only on computer models equipped with the Intel HM87 Express Chipset and an Nvidia N14P GT GeForce 750M graphics subsystem includes replacement thermal material Fan Fingerprint reader module for use on computer models not equipped with Leap Motion capability includes cable 720237 001 720238 001 Hard Drive Hardware Kit Display hinges for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly include brackets 720240 001 Power connector cable for use only on computer models equipped with a graphics subsystem with discrete memory 720241 001 720242 001 Power connector cable for use only on computer models equipped with a graphics subsystem with UMA memory Keyboard with pointing stick for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly in the United States includes keyboard cable and pointing stick cable 720242 051 720242 061 Keyboard with pointing stick for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly in France includes keyboard cable and pointing stick cable Keyboard with pointing stick for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScre
6. GeForce 750M 736481 601 graphics subsystem with 4 GB of discrete memory and the Windows 8 Professional operating system for use only on computer models equipped Leap Motion capability Equipped with the Intel HM87 Express chipset the Nvidia N14P GT GeForce 750M 736481 501 graphics subsystem with 4 GB of discrete memory and the Windows 8 Standard operating system for use only on computer models equipped with Leap Motion capability Equipped with the Intel HM87 Express chipset the Nvidia N14P GT GeForce 750M 720267 601 graphics subsystem with 2 GB of discrete memory and the Windows 8 Professional operating system Equipped with the Intel HM87 Express chipset the Nvidia N14P GT GeForce 750M 720267 501 graphics subsystem with 2 GB of discrete memory and the Windows 8 Standard operating system Equipped with the Intel HM87 Express chipset the Nvidia N14P GV2 GeForce 740M 720266 601 graphics subsystem with 2 GB of discrete memory and the Windows 8 Professional operating system Equipped with the Intel HM87 Express chipset the Nvidia N14P GV2 GeForce 740M 720266 501 graphics subsystem with 2 GB of discrete memory and the Windows 8 Standard operating system Equipped with the Intel HM87 Express chipset a graphics subsystem with UMA memory 736482 601 and the Windows 8 Professional operating system for use only on computer models equipped with Leap Motion capability Equipped with the Intel HM87 Express chipset a graphics subsystem with UMA memo
7. Grounding guidelines 37 5 Removal and replacement procedures for Customer Self Repair parts NOTE The Customer Self Repair program is not available in all locations Installing a part not supported by the Customer Self Repair program may void your warranty Check your warranty to determine if Customer Self Repair is supported in your location Component replacement procedures YNOTE Please read and follow the procedures described here to access and replace Customer Self Repair parts successfully NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Labels on page 14 for details This chapter provides removal and replacement procedures for Customer Self Repair parts There are as many as 5 screws that must be removed replaced and or loosened when servicing Customer Self Repair parts Make special note of each screw size and location during removal and replacement 38 Chapter5 Removal and replacement procedures for Customer Self Repair parts Battery Description Spare part number 6 cell 62WHr 32 8AH Li ion battery 710417 001 Before removing the battery follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system N Disconnect all external devices connected to th
8. and then unplugging the AC adapter from the computer Remove the battery see Battery on page 39 Remove the display panel see Display panel on page 50 Remove the service cover see Service cover on page 40 Remove the hard drive see Hard drive on page 41 Remove the memory modules see Memory modules on page 43 Remove the WLAN module see WLAN module on page 44 e a a PP SS a E 0 Remove the optical drive see Optical drive on page 46 1 Remove the base enclosure see Base enclosure on page 55 Component replacement procedures 63 Remove the display hinge covers 1 Disengage the WLAN cable 1 and the display cable 2 and then disconnect the webcam cable 3 2 Remove the 3 6 5 MM screws on the left side 5 and the 4 6 5 MM screws on the right side 5 that secure the hinges to the display panel 3 Open the hinges slightly and then slide the top cover away from the display assembly To install the display hinges reverse these steps 64 Chapter6 Removal and replacement procedures for Authorized Service Provider parts Display panel cable Description Spare part number Display panel cable 720229 001 Before removing the display panel cable 1 ad Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the compu
9. oP Sey Remove the WLAN module see WLAN module on page 44 Component replacement procedures 61 9 Remove the optical drive see Optical drive on page 46 10 Remove the base enclosure see Base enclosure on page 55 Remove the subwoofer A Disconnect the subwoofer cable 1 remove the 3 screws 2 and then remove the subwoofer 3 and 3 rubber grommets 4 Reverse this procedure to install the subwoofer 62 Chapter6 Removal and replacement procedures for Authorized Service Provider parts Display hinges and top cover Description Spare part number Display hinges including covers and brackets 720238 001 For use only on HP ENVY TouchSmart m7 Notebook PC computer models 720272 001 For use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models 736483 001 equipped with a non TouchScreen display assembly with Leap Motion capability For use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models 720271 001 equipped with a non TouchScreen display assembly but not equipped with Leap Motion capability Before removing the hinges and top cover 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer H Disconnect the power from the computer by first unplugging the power cord from the AC outlet
10. spare part numbers 26 29 TouchPad button board removal 87 spare part numbers 87 TouchPad module spare part numbers 17 TouchPad zone identifying traveling with the computer 14 17 29 U USB 3 0 ports identifying 10 11 USB board removal 69 spare part numbers 20 28 30 32 69 V vents identifying 10 12 Ww webcam light identifying 5 webcamera microphone cable spare partnumber 26 webcamera microphone module removal 66 spare partnumber 22 66 webcamera microphone module cable spare partnumber 22 webcamerea microphone module spare partnumbers 29 Windows Backup and Restore restoring files 97 Windows key identifying 7 wireless antenna removal 67 spare partnumber 22 67 wireless certification label 14 wireless light 8 wireless product description 3 Index 105 WLAN antenna spare partnumber 26 spare part numbers 26 WLAN antennas identifying 5 WLAN device 14 WLAN label 14 WLAN module removal 44 spare part numbers 3 21 26 30 44 106 Index
11. 2 USB 3 0 ports 2 Connect optional USB 3 0 devices and provide enhanced son USB power performance 3 Optical drive Reads and writes select models only to an optical disc 4 Optical drive release button Releases the optical drive disc tray Right side 11 Component Description 5 AC adapter light e White The AC adapter is connected and the battery is charged e Amber The AC adapter is connected and the battery is charging e Off The computer is using DC power 6 Power connector Connects an AC adapter Bottom iE L A i a i E SN OOGA Component Description 1 HP Triple Bass Reflex Subwoofer Provides superior bass sound 2 Vents 6 Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 3 Battery bay Holds the battery 4 i Battery release latch Releases the battery 12 Chapter2 External component identification Component Description 5 Speakers 2 Produce sound 6 Service door Provides access to the hard drive bay the wireless LAN WLAN module slot and the memory module slots CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your
12. Chapter 1 Product description 2 External component identification Display Component 1 Internal display switch Description Turns off the display and initiates Sleep if the display is closed while the power is on NOTE The internal display switch is not visible from the outside of the computer 2 3 4 5 Internal microphones 2 Webcam light HD Webcam WLAN antennas 2 Record sound On The webcam is in use Records video and takes still photographs Send and receive wireless signals to communicate with wireless local area networks WLANs Display 5 6 Buttons speakers and fingerprint reader fina Component Description Power button e When the computer is off press the button to turn on the tablet e When the computer is on press the button briefly to initiate Sleep 1 e When the computer is in the Sleep state press the button briefly to exit Sleep CAUTION Pressing and holding down the power button will result in the loss of unsaved information 2 Speakers 2 Produce sound 3 Leap Motion select models only Leap Motion allows you to control custom apps with your hands and fingers in the air When you first turn Leap Motion on follow the setup instructions to experience the interactive tutorial and create an account for Airspace the Leap Motion app store Airspace is where you will launch your Leap Motion apps and discover new app
13. Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 3 ggg HOM port Connects an optional video or audio device such as a high definition television any compatible digital or audio component or a high speed HDMI device 4 RJ 45 network jack Connects a network cable RJ 45 network status light White The network is connected Amber Activity is occurring on the network 5 USB 3 0 charging port ses Connects an optional USB device The USB 3 0 charging port can also charge select models of cell phones and MP3 players even when the computer is off NOTE A USB charging port also referred to as a USB powered port allows you to charge connected USB devices Standard USB ports will not charge all USB devices or will charge using a low current Some USB devices require power and require you to use a powered port Connects optional USB 3 0 devices and provide enhanced 5 USB 3 0 port a USB power performance 6 a Memory card reader 10 Chapter 2 External component identification Reads data from and writes data to memory cards such as Secure Digital SD Component Description 7 p Hard drive light e Blinking white The hard drive is being accessed a a e Amber HP 3D DriveGuard has temporarily pa
14. TouchPad 9 optical drive release 11 power 6 right TouchPad 9 Cc caps lock light identifying 8 chipset product description 1 components bottom 12 display 5 left side 10 right side 11 computer major components 15 computer specifications 92 connector power 12 D deleted files restoring 97 display assembly spare part number 30 spare part numbers 17 28 30 50 subcomponents 22 display bezel spare part number 26 display enclosure spare partnumbers 26 display enclosure spare part number 23 display hinges removal 63 spare partnumber 27 spare partnumbers 63 display panel removal 50 spare partnumbers 22 29 display panel cable 65 spare part number 22 display panel product description 1 display specifications 92 DVD RW Double Layer SuperMulti Drive removal 46 spare partnumbers 21 24 46 E esc key identifying 7 Ethernet product description 3 external memory cards product description 3 external optical drive product description 2 F fan removal 74 spare partnumber 20 27 74 fingerprint reader board removal 71 spare part number 71 fingerprint reader light identifying 8 fingerprint reader module spare part number 27 spare part numbers 32 fingerprint reader module spare part numbers 17 fingerprint reader identifying 6 fn key identifying 7 Front Speaker Kit spare part number 29 G graphics product description 1 Index 103 H hard drive identifying 13 light 11 product description 2
15. TouchScreen display assembly with Leap Motion capability in Switzerland includes keyboard cable and backlight cable Sequential part number listing 31 Spare part number Description 736685 DB1 Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly with Leap Motion capability in Canada includes keyboard cable and backlight cable 736685 DH1 Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly with Leap Motion capability in Denmark Finland and Norway includes keyboard cable and backlight cable 736685 FL1 Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly with Leap Motion capability in the Czech Republic and Slovakia includes keyboard cable and backlight cable 737327 001 Intel Dual Core i3 4000M 2 40 GHz processor 1600 MHz FSB 3 0 MB L3 cache 37 W includes replacement thermal material 737328 001 Intel Dual Core i5 4200M 2 50 GHz SC turbo up to 3 10 GHz processor 1600 MHz FSB 3 0 MB L3 cache 37 W includes replacement thermal material 738201 001 Intel Dual Core i5 4330M 2 80 GHz SC turbo up to 3 50 GHz processor 1600 MHz FSB 3 0 MB L3 cache 37 W includes replacement thermal material 741074 0
16. assemblies in protective packaging or nonconductive foam Use transporters and conveyors made of antistatic belts and roller bushings Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screwdrivers and vacuums When fixtures must directly contact dissipative surfaces use fixtures made only of staticsafe materials Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam Handle ESD sensitive components parts and assemblies by the case or PCM laminate Handle these items only at static free workstations Avoid contact with pins leads or circuitry Turn off power and input signals before inserting or removing connectors or test equipment 36 Chapter4 Removal and replacement procedures preliminary requirements Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation When seated wear a wrist strap connected to a grounded system Wrist straps are flexibl
17. be caused by the operating system or other software components Chapter 7 Windows 7 Using Computer Setup BIOS and HP PC Hardware Diagnostics UEFI To start HP PC Hardware Diagnostics UEFI 1 Turn on or restart the computer quickly press esc and then press f2 The BIOS searches three places for the HP PC Hardware Diagnostics UEFI tools in the following order a Connected USB drive E NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 91 b Hard drive c BIOS When the diagnostic tool opens use the keyboard arrow keys to select the type of diagnostic test you want to run and then follow the on screen instructions E NOTE If you need to stop a diagnostic test while it is running press esc Downloading HP PC Hardware Diagnostics UEFI to a USB device Ey NOTE Instructions for downloading HP PC Hardware Diagnostics UEFI are provided in English only 1 2 3 Go to http www hp com Point to Support located at the top of the page and then click Download Drivers In the text box enter the product name and then click Go or Click Find Now to let HP automatically detect your product Select your computer model and then select your operating system In the Diagnostic section click HP UEFI Support Environment or Click Download and then select Run Using HP PC Har
18. country or region If you replace the module and then receive a warning message remove the module to restore computer functionality and then contact support through Help and Support From the Start screen type h and then select Help and Support Bottom 13 Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer i IMPORTANT All labels described in this section will be located in one of 3 places depending on your computer model affixed to the bottom of the computer located in the battery bay or under the service door e Service label Provides important information to identify your computer When contacting support you will probably be asked for the serial number and possibly for the product number or the model number Locate these numbers before you contact support Provides important information to identify your computer When contacting support you will probably be asked for the serial number and possibly for the product number or the model number Locate these numbers before you contact support rodued iiy BANAAN Wanrany ly Ber 2000 Model 2000008K or ia GAUEN IREEN NET EELSETE NOOK CTA Component 1 Serial number 2 Product number 3 Warranty period 4 Model number select models only e Microsoft Certificate of Authenticity Contains the Windows Product Key You may need the P
19. diag E aN 43 WLAN module site ceceoseees eraiaieatacdccntegedeatorss ty andbucncdcdeagarsa EE A E suction E AEE 44 Optical GIVE amred oua a Aa aa aa e a er Ae EET 46 6 Removal and replacement procedures for Authorized Service Provider parts ccccccceecssssssssssseees 49 Component replacement procedures c cccecccecceceeeeeeeeeeeeeeeeeanaaeeaeceeeeeeeeseeeeeaseneeceacccieaaeeeeeneeess 49 Display pa el nurernuranrar iame aeaa e KNE Tea a E EEEE a d Tee AEA ENE AEE Ea 50 RTO DIWO occire an ERNO EESTE 54 BaSe CNClOSUNG weeds sacnctetuenamancdatesaancndeelasaatandtebataadanadvh saagdsadtehaveeuaedtinunaanceddvbracaneeedsauaanneniees 55 Front speakers 0 2 2 2 ccce cee ceeeeeccee cee ee cee eee ee erent ee tae ceca aaaaeeaeeeeeeeeeeeeeeeggsgceceaaeaesaeeeeeeeeeeeeeeeees 59 Optical drive Connector board osisssa eee eee cette tees ea aaie aaan LAE 60 SUDWOOTEE faci sisdvacsasaaincive sthacadiansandiccesaaueduadans AEE E ANEA 61 Display hinges and tOP COVED cccceeeeeeeeeeennee eee eeeeneeeeeteeeaeeeeseeeaeeeeeeeeieeeeseeenaeeeeesenaees 63 Display panel Cable ssnin e AA teataeiee EEE ties 65 Webcamera microphone module ccccccceceeeeeceeeeeeececeeaaeeaeeeeeeeeeeeeeeeedseeeeeesensaeaeeaeeees 66 WLAN antenna Cables ccecceccecceeeeeeeeeeeeeee cea ceeeaaaaaecaeeeeeeeeeeeeeeeeeeseeeeeesensincaeeeeees 67 USB board mesnr ea a EAE alte cade antes 69 Fingerprint reader boardi vi cecciccesta
20. diode WLED BrightView 1600x900 display wedge 6 0mm SVA Color Gamut 60 supports LVDS 200 nits 17 3 high definition FHD light emitting diode WLED AntiGlare 1920x1080 wedge 6 0mm WVA Color Gamut 72 supports LVDS 300 nits Touchscreen multitouch enabled 160 nits select models only All display assemblies include 2 wireless local area network WLAN antenna cables Supports 16 9 wide aspect ratio Memory Two customer accessible upgradable memory module slots DDR3L 1600MHz Dual Channel Support 2 Category Description Supports up to 16 GB of system RAM in the following configurations e 4096 MB total system memory 2048x2 e 4096 MB total system memory 4096 1 e 6144 MB total system memory 20481 40961 e 8192 MB total system memory 4096 2 e 8192 MB total system memory 8192 1 e 12288 MB total system memory 81921 4096x1 e 16384 MB total system memory 8192x2 Hard drives Supports 6 35 cm 2 5 in hard drives in 9 5 mm 37 in and 7 0 mm 28 in thicknesses all hard drives use the same bracket Customer accessible Serial ATA Supports the following hard drives e 1 5 TB 5400 rpm 9 5 mm e 1 TB 5400 rpm 9 5 mm e 750 GB 5400 rpm 9 5 mm e 500 GB 5400 rpm 9 5 mm and 7 0 mm Dual hard drive configurations e 2TB 1 TB 5400 rpm x 2 e 1500GB 750 GB 5400 rpm x 2 Solid state drive Only configured with system memory up to 8 GB e 32 GB mSATA select models only e 24 GB mSATA s
21. mute light identifying 8 N network jack identifying 10 O operating system product description 4 optical drive product description 2 removal 46 spare partnumber 46 spare partnumbers 24 optical drive board spare partnumbers 28 30 optical drive connector board removal 60 optical drive release button identifying 11 optical drive identifying 11 optical drive spare part numbers 21 original system recovery 97 P pointing device product description 3 ports HDMI 10 product description 3 USB 3 0 10 11 power button board removal 86 spare part number 17 28 86 power button identifying 6 power connector cable removal 73 spare part number 73 spare part numbers 17 27 power connector identifying 12 power cord set requirements 100 spare part numbers 25 26 power lights identifying 8 11 power requirements product description 4 processor removal 79 spare part numbers 30 32 79 processor product description 1 processor spare part numbers 20 product description audio 3 chipset 1 display panel 1 Ethernet 3 external memory cards 3 external optical drive 2 graphics 1 hard drives 2 internal cards 3 keyboard 3 memory module 1 microphone 3 operating system 4 optical drive 2 pointing device 3 ports 3 power requirements 4 processors 1 product name 1 serviceability 4 solid state drive 2 wireless 3 product name 1 product name and number computer 14 R recovering from the recovery discs 98 recover
22. not fix the problems you can restore the computer to a previous system restore point created at an earlier date and time To restore to a previous system restore point when the computer was running correctly 1 Select Start gt Control Panel gt System and Security gt System 2 Inthe left pane click System Protection 3 Click the System Protection tab 4 Click System Restore and follow the on screen instructions Restoring specific files If files are accidentally deleted from the hard disk and they can no longer be restored from the Recycle Bin or if files become corrupt restoring specific files is useful Restoring specific files is also useful if you ever choose to recover the original system using HP Recovery Manager You can only restore specific files that you have backed up before Restoring specific files using Windows Backup and Restore Windows allows you to restore files that were backed up using Windows Backup and Restore 1 Select Start gt Control Panel gt System and Security gt Backup and Restore 2 Follow the on screen instructions to restore your backup NOTE Windows includes the User Account Control feature to improve the security of the computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings See Help and Support for more information Recovering the original system using HP Recovery Manager HP Recovery M
23. of power NOTE For select models the Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity 2 49 Mute light e Amber Computer sound is off Off Computer sound is on 3 i ay Wireless light On An integrated wireless device such as a wireless local I area network WLAN device and or a Bluetooth device is on NOTE Onsome models the wireless light is amber when all wireless devices are off 4 Caps lock light On Caps lock is on which switches the keys to all capital letters 5 Fingerprint reader light 8 Chapter 2 External component identification White The fingerprint authentication was successful Amber The fingerprint authentication failed TouchPad Component Description 1 TouchPad zone Moves the on screen pointer and selects or activates items on the screen NOTE The TouchPad also supports edge swipe gestures 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an external mouse TouchPad 9 Left side rereryys Component 1 ra Security cable slot Description Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen 2 Vents 2
24. on screen instructions If you use an external optical drive it must be connected directly to a USB port on the computer not to a USB port on an external device such as a USB hub Be sure that the computer is connected to AC power before you begin creating the recovery media The creation process can take up to an hour or more Do not interrupt the creation process Store the recovery media in a safe location separate from the computer If necessary you can exit the program before you have finished creating the recovery media The next time you open HP Recovery Manager you will be prompted to continue the process 94 Chapter9 Windows 7 Backing up restoring and recovering Creating the recovery media 1 Select Start and type recovery in the search field Select Recovery Manager from the list Allow the action to continue if prompted 2 Click Recovery Media Creation 3 Follow the on screen instructions to continue To recover see Recovering the original system using HP Recovery Manager on page 97 Creating system restore points A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time A restore point contains information such as registry settings that Windows uses Restoring to a previous restore point allows you to reverse changes that have been made to the system since the restore point was created Restoring to an earlier system restore point does not aff
25. only on computer models equipped with the Intel HM87 Express Chipset and an 720233 001 Nvidia N14P GT GeForce 750M graphics subsystem For use only on computer models equipped with the Intel HM87 Express Chipset and an 720232 001 Nvidia N14P GV2 GeForce 740M graphics subsystem For use only on computer models equipped with the Intel HM87 Express Chipset and a 720231 001 graphics subsystem with UMA memory 15 Processor includes replacement thermal material Intel Quad Core i7 4900MQ 2 80 GHz SC turbo up to 3 80 GHz processor 1600 MHz 723523 001 FSB 8 0 MB L3 cache 47 W Intel Quad Core i7 4800MQ 2 70 GHz SC turbo up to 3 70 GHz processor 1600 MHz 723524 001 FSB 6 0 MB L3 cache 47 W Intel Quad Core i7 4702MQ 2 20 GHz SC turbo up to 3 20 GHz processor 1600 MHz 723522 001 FSB 6 0 MB L3 cache 37 W Intel Quad Core i7 4700MQ 2 40 GHz SC turbo up to 3 40 GHz processor 1600 MHz 723521 001 FSB 6 0 MB L3 cache 47 W Intel Dual Core i5 4330M 2 80 GHz SC turbo up to 3 50 GHz processor 1600 MHz FSB 738201 001 3 0 MB L3 cache 37 W Intel Dual Core i5 4200M 2 50 GHz SC turbo up to 3 10 GHz processor 1600 MHz FSB 737328 001 3 0 MB L3 cache 37 W Intel Dual Core i3 4000M 2 40 GHz processor 1600 MHz FSB 3 0 MB L3 cache 37 W 737327 001 16 Front Speaker Kit includes left and right front speakers and cables 720262 001 17 Optical drive connector board The optical drive connector board and cable are in
26. removal 41 spare part numbers 24 26 30 32 41 specifications 93 Hard Drive Hardware Kit spare partnumber 22 25 27 hard drive spare part numbers 21 26 HDMI port identifying 10 HDMI to VGA adapter spare partnumber 26 HDMI to VGA adapter spare part number 25 heat sink removal 78 spare part numbers 20 26 27 78 hinge cover spare partnumber 23 hinge spare part number 22 HP Recovery Manager 97 l integrated numeric keypad identifying 7 integrated webcam identifying 5 internal cards product description 3 internal display switch identifying 5 internal microphones identifying 5 J jacks audio out headphone 11 network 10 RJ 45 network 10 K keyboard product description 3 removal 81 spare part numbers 17 27 28 31 32 81 104 Index keyboard bracket spare part numbers 19 29 30 keypad integrated numeric 7 keys action 7 esc 7 fn 7 Windows logo 7 L labels Bluetooth 14 regulatory 14 serial number 14 service 14 wireless certification 14 WLAN 14 latch battery release 12 Leap Motion 6 Leap Motion module removal 72 spare part number lights AC adapter 12 caps lock 8 hard drive 11 mute 8 power 8 11 wireless 8 17 30 72 M mass storage device removal 41 spare part numbers 24 41 memory card reader identifying 10 memory module identifying 13 product description 1 removal 43 spare part numbers 21 26 43 microphone product description 3 model name 1
27. replacement thermal material 736482 501 System board equipped with the Intel HM87 Express chipset a graphics subsystem with UMA memory and the Windows 8 Standard operating system for use only on computer models equipped with a TouchScreen display assembly and with Leap Motion capability includes replacement thermal material 30 Chapter 3 Illustrated parts catalog Spare part number 736482 601 Description System board equipped with the Intel HM87 Express chipset a graphics subsystem with UMA memory and the Windows 8 Professional operating system for use only on computer models equipped with a TouchScreen display assembly and with Leap Motion capability includes replacement thermal material 736483 001 736685 001 Top cover for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly with Leap Motion capability Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly with Leap Motion capability in the United States includes keyboard cable and backlight cable 736685 031 736685 041 Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly with Leap Motion capability in the United Kingdom and Singapore includes keyboard cable and backlight cable Key
28. system for use only on computer models equipped with a TouchScreen display assembly includes replacement thermal material 720266 601 System board equipped with the Intel HM87 Express chipset the Nvidia N14P GV2 GeForce 740M graphics subsystem with 2 GB of discrete memory and the Windows 8 Professional operating system for use only on computer models equipped with a TouchScreen display assembly includes replacement thermal material 720267 501 System board equipped with the Intel HM87 Express chipset the Nvidia N14P GT GeForce 750M graphics subsystem with 2 GB of discrete memory and the Windows 8 Standard operating system for use only on computer models equipped with a TouchScreen display assembly includes replacement thermal material 720267 601 System board equipped with the Intel HM87 Express chipset the Nvidia N14P GT GeForce 750M graphics subsystem with 2 GB of discrete memory and the Windows 8 Professional operating system for use only on computer models equipped with a TouchScreen display assembly includes replacement thermal material 720270 001 Keyboard bracket for use only on computer models equipped with a non backlit keyboard 720271 001 Top cover for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly but not equipped with Leap Motion capability 720272 001 Top cover for use only on HP ENVY TouchSmart m7 Notebook PC computer models 720273 001 Webcam
29. the AC adapter from the computer 4 Remove the battery see Battery on page 39 Remove the display panel see Display panel on page 50 6 Remove the service cover see Service cover on page 40 78 Chapter6 Removal and replacement procedures for Authorized Service Provider parts 7 Remove the hard drive see Hard drive on page 41 8 Remove the RTC battery see RTC battery see RTC battery on page 54 9 Remove the memory modules see Memory modules on page 43 10 Remove the WLAN module see WLAN module on page 44 11 Remove the optical drive see Optical drive on page 46 12 Remove the base enclosure see Base enclosure on page 55 13 Remove the fan see Fan on page 74 14 Remove the system board see System board on page 76 Remove the heat sink A Loosen the 4 captive screws in the order listed on the heat sink 1 and then remove the heat sink 2 Ey NOTE There is thermal paste between the heat sink and the processor Reverse this procedure to install the heat sink Processor Description Spare part number Intel Quad Core i7 4900MQ 2 80 GHz SC turbo up to 3 80 GHz processor 1600 MHz FSB 723523 001 8 0 MB L3 cache 47 W Intel Quad Core i7 4800MQ 2 70 GHz SC turbo up to 3 70 GHz processor 1600 MHz FSB 723524 001 6 0 MB L3 cache 47 W Intel Quad Core i7 4702MQ 2 20 GHz SC turbo up to 3 20 GHz processor 1600 MHz FSB 723522 001 6 0 MB L3 ca
30. the Windows 8 Professional operating system for use only on computer models equipped with Leap Motion capability Equipped with the Intel HM87 Express chipset a graphics subsystem with UMA memory and 736482 501 the Windows 8 Standard operating system for use only on computer models equipped with Leap Motion capability Equipped with the Intel HM87 Express chipset a graphics subsystem with UMA memory and 720265 601 the Windows 8 Professional operating system Equipped with the Intel HM87 Express chipset a graphics subsystem with UMA memory and 720265 501 the Windows 8 Standard operating system Equipped with the Intel HM87 Express chipset a graphics subsystem with UMA memory and 746450 501 the Windows 8 Standard operating system for use only on computer models equipped with Leap Motion capability Equipped with the Intel HM87 Express chipset a graphics subsystem with UMA memory and 746450 601 the Windows 8 Professional operating system for use only on computer models equipped with Leap Motion capability Equipped with the Intel HM87 Express chipset a graphics subsystem with discrete memory and 746451 501 the Windows 8 1 Standard operating system for use only on computer models equipped with Leap Motion capability Equipped with the Intel HM87 Express chipset a graphics subsystem with discrete memory and 746451 601 the Windows 8 Professional operating system for use only on computer models equipped with Leap Motion cap
31. to select Main 3 To exit Setup Utility BIOS without saving your changes use the arrow keys to select Exit select Exit Discarding Changes and then press enter 4 Select Yes Starting Setup Utility BIOS 89 Downloading a BIOS update CAUTION To reduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power from the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Sleep or Hibernation Do not insert remove connect or disconnect any device cable or cord 1 Select Start gt Help and Support gt Maintain 2 Follow the on screen instructions to identify your computer and access the BIOS update you want to download 3 At the download area follow these steps a Identify the BIOS update that is later than the BIOS version currently installed on your computer Make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection
32. 00 001 500 GB 5400 RPM hybrid hard drive 732001 001 750 GB 5400 RPM hybrid hard drive 732792 001 Keyboard bracket for use only on computer models equipped with a backlit keyboard 733476 001 Qualcomm Atheros AR9565 802 11b g n 1x1 WiFi BT 4 0 Combo Adapter 736475 001 Base enclosure for use only on HP ENVY TouchSmart 17 Notebook PC computer models without Leap Motion capability 736476 001 Base enclosure for use only on HP ENVY TouchSmart 17 Notebook PC computer models with Leap Motion capability 736478 001 17 3 in AG FHD LED TouchScreen display assembly for use only on HP ENVY TouchSmart 17 Notebook PC computer models 736479 001 17 3 in BV HD LED TouchScreen display assembly for use only on HP ENVY TouchSmart 17 Notebook PC computer models 736480 001 Leap Motion module includes cable 736481 501 System board equipped with the Intel HM87 Express chipset the Nvidia N14P GT GeForce 750M graphics subsystem with 4 GB of discrete memory and the Windows 8 Standard operating system for use only on computer models equipped with a TouchScreen display assembly and with Leap Motion capability includes replacement thermal material 736481 601 System board equipped with the Intel HM87 Express chipset the Nvidia N14P GT GeForce 750M graphics subsystem with 4 GB of discrete memory and the Windows 8 Professional operating system for use only on computer models equipped with a TouchScreen display assembly and with Leap Motion capability includes
33. 001 DVD RW Double Layer SuperMulti Drive 720248 001 For use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly Blu ray Disc Read Write with SuperMulti DVD R RW Double Layer Combo Drive 720247 001 Blu ray Disc ROM with SuperMulti DVD R RW Double Layer Combo Drive 720246 001 DVD RW Double Layer SuperMulti Drive 729727 001 Before removing the optical drive follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 39 5 Remove the service cover see Service cover on page 40 Remove the optical drive 1 Remove the screw 1 that secures the optical drive to the computer 2 Use a flat blade screw driver or similar tool to press on the optical drive bracket tab 2 to release the optical drive 46 Chapter5 Removal and replacement procedures for Customer Self Repair parts 3 Remove the optical drive 3 from the computer 4 If it is necessary to replace the optical drive bracket position the optical drive with the rear panel toward you 5 Remove the two screws
34. 001 TouchSmart 17 Notebook PC computer models 17 3 in BV HD LED TouchScreen display assembly for use only on HP ENVY TouchSmart 736479 001 17 Notebook PC computer models 2 Top cover For use only on HP ENVY TouchSmart m7 Notebook PC computer models 720272 001 For use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models 736483 001 equipped with a non TouchScreen display assembly with Leap Motion capability For use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models 720271 001 equipped with a non TouchScreen display assembly but not equipped with Leap Motion capability 3 Power button board includes cable 720250 001 4 TouchPad module includes cable For use only on HP ENVY TouchSmart m7 Notebook PC computer models 720230 001 For use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models 720253 001 equipped with a non TouchScreen display assembly with Leap Motion capability 5 Top speaker kit 720261 001 6 Fingerprint reader module includes cable For use only on computer models with Leap Motion capability 741076 001 For use only on computer models not equipped with Leap Motion capability 720236 001 7 Leap Motion module includes cable 736480 001 8 Power connector cable For use only on computer models equipped with a graphics subsystem with discrete memory 720240 001 For use only on computer models equipped with
35. 01 USB board for use only on computer models with Leap Motion capability includes cable 741076 001 Fingerprint reader module for use only on computer models with Leap Motion capability includes cable 746450 501 MB UMA HM687 37 W Standard system board 746450 601 MB UMA HM687 37 W Professional system board 746451 501 MB HM87 740M 2G 37 W Standard system board 746451 601 MB HM87 740M 2G 37 W Professional system board 747375 001 1 5 TB 5400RPM SATA RAW 9 5 mm Hard Drive 32 Chapter 3 Illustrated parts catalog 4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures e Flat bladed screwdriver e Magnetic screwdriver e Phillips PO and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts Z CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic Tools required 33 Cables and connectors CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the c
36. 1 that secure the optical drive bracket to the optical drive Component replacement procedures 47 6 Remove the optical drive bracket 2 Reverse this procedure to reassemble and install the optical drive 48 Chapter5 Removal and replacement procedures for Customer Self Repair parts 6 Removal and replacement procedures for Authorized Service Provider parts Z CAUTION Components described in this chapter should only be accessed by an authorized service provider Accessing these parts can damage the computer or void the warranty Component replacement procedures Ey NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Labels on page 14 for details This chapter provides removal and replacement procedures for Authorized Service Provider only parts There are as many as 83 screws that must be removed replaced and or loosened when servicing Authorized Service Provider only parts Make special note of each screw size and location during removal and replacement Component replacement procedures 49 Display panel Ey NOTE The TouchScreen display assembly is spared as a whole unit assembly only The non TouchScreen display is spared at the subcomponent level only Before removing the display panel follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hi
37. 736685 DH1 For use in Spain 736685 071 Norway For use in France 736685 051 For use in Switzerland 736685 BG1 For use in Germany 736685 041 For use in Turkey 736685 141 Component replacement procedures 81 For use in country or region Spare part number For use in country or region Spare part number For use in Italy 736685 061 For use in the United Kingdom and 736685 031 Singapore For use in Latin America 736685 161 For use in the United States 736685 001 For use in the Netherlands 736685 B31 Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly but without Leap Motion capability includes keyboard cable and backlight cable For use in Belgium 720244 A41 For use in Portugal 720244 131 For use in Canada 720244 DB1 For use in Russia 720244 251 For use in the Czech Republic and 720244 FL1 For use in Saudi Arabia 720244 171 Slovakia For use in Denmark Finland and 720244 DH1 For use in Spain 720244 071 Norway For use in France 720244 051 For use in Switzerland 720244 BG1 For use in Germany 720244 041 For use in Turkey 720244 141 For use in Italy 720244 061 For use in the United Kingdom and 720244 031 Singapore For use in the Netherlands 720244 B31 For use in the United States 720244 001 For use in Latin America 720244 161 Keyboard with pointing stick for use on HP ENVY TouchSmart 17 Notebook PC comp
38. C adapter PFC S 3 wire 4 5 mm 710417 001 6 cell 62 WHr 32 8 AHr Li ion battery 710662 001 Intel Dual Band Wireless AC 3160 802 11ac 1x1 WiFi BT 4 0 Combo Adapter 714657 001 65 W HP Smart AC adapter non PFC EM 3 wire 4 5 mm 717384 001 Intel Wireless N 7260BN 802 11 b g n 2x2 WiFi BT 4 0 combo adapter 720222 001 WLAN antenna 720223 001 Display enclosure for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly 720225 001 Base enclosure for use only on computer models equipped with a non TouchScreen display assembly 720226 001 Base enclosure for use only on HP ENVY TouchSmart m7 Notebook PC computer models 720227 001 Display bezel includes 2 rubber screw covers 720229 001 Webcamera microphone module cable for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly 720230 001 TouchPad assembly for use only on HP ENVY TouchSmart m7 Notebook PC computer models 720231 001 Heat sink for use only on computer models equipped with the Intel HM87 Express Chipset and a graphics subsystem with UMA memory includes replacement thermal material 720232 001 Heat sink for use only on computer models equipped with the Intel HM87 Express Chipset and an Nvidia N14P GV2 GeForce 740M graphics subsystem includes replacement thermal material 26 Chapter 3 Illustrated parts catalog Spare part number
39. HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP ENVY TouchSmart 17 Notebook PC Maintenance and Service Guide Copyright 2014 Hewlett Packard Development Company L P AMD and AMD Radeon are trademarks of Advanced Micro Devices Inc Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license Intel Pentium and Core are trademarks of Intel Corporation in the U S and other countries Microsoft and Windows are U S registered trademarks of the Microsoft group of companies Product notice This guide describes features that are common to most models Some features may not be available on your computer This computer may require upgraded and or separately purchased hardware and or a DVD drive to install the Windows 7 software and take full advantage of Windows 7 functionality See http windows microsoft com en us windows get know windows 7 for details The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition January 2014 Document Part Number 756406 001 Important Notice about Customer Self Repair Parts A CAUTION Your comput
40. Push push insertion removal Supports memory cards such as Secure Digital SD Internal card e One half size mini card slot for WLAN e One full size mini card slot for Intel mSATA Cache Ports e HDMI version 1 4 supporting 1920 x1200 60Hz e Combination audio out audio in stereo port supports jack detection USB 3 0 4 ports e RJ 45 Ethernet includes link and activity lights e AC Smart Pin power adapter plug Keyboard pointing devices Full size keyboard with numeric keypad e _ Duracoat island style keyboard no spill resistance in black finish e Backlit island style keyboard in black finish ClickPad with Imaging sensor Taps enabled as default Multitouch gestures enabled Support Windows Modern Trackpad Gestures Category Description Power requirements Supports the following HP AC adapters e 65W 4 5mm connector select models only e 65W EM 4 5mm connector select models only e 90W 4 5mm connector select models only e 90W EM 4 5mm connector select models only e 120W 4 5mm connector select models only 1 M length power cord Supports the following batteries e 6 Cell battery 62Whr 2 8Ah supports fast charge up to 90 charged in 90 minutes Operating system Preinstalled e Windows 8 64 bit e Windows 8 1 64 bit Serviceability End user replaceable parts e Memory e Optical drive e Hard drive e Battery e AC adapter e Mini card components 4
41. a graphics subsystem with UMA memory 720241 001 9 Keyboard Keyboard with backlight for use only on HP ENVY TouchSmart m7 Notebook PC computer 720245 DB1 models in Canada includes keyboard cable and backlight cable Keyboard with backlight for use only on HP ENVY TouchSmart m7 Notebook PC computer 720245 001 models in the United States includes keyboard cable and backlight cable Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly with Leap Motion capability includes keyboard cable and backlight cable For use in Belgium 736685 A41 Computer major components 17 Item Component Spare part number For use in Canada 736685 DB1 For use in the Czech Republic and Slovakia 736685 FL1 For use in Denmark Finland and Norway 736685 DH1 For use in France 736685 051 For use in Germany 736685 041 For use in Italy 736685 061 For use in Latin America 736685 161 For use in the Netherlands 736685 B31 For use in Portugal 736685 131 For use in Russia 736685 251 For use in Saudi Arabia 736685 171 For use in Spain 736685 071 For use in Switzerland 736685 BG1 For use in Turkey 736685 141 For use in the United Kingdom and Singapore 736685 031 For use in the United States 736685 001 Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped w
42. ability Before removing the system board follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 76 Chapter6 Removal and replacement procedures for Authorized Service Provider parts Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 39 Remove the display panel see Display panel on page 50 Remove the service cover see Service cover on page 40 Remove the hard drive see Hard drive on page 41 Remove the RTC battery see RTC battery see RTC battery on page 54 Remove the memory modules see Memory modules on page 43 Remove the WLAN module see WLAN module on page 44 Remove the optical drive see Optical drive on page 46 Remove the base enclosure see Base enclosure on page 55 Remove the system board 1 2 Remove the following cables e Power button board cable 1 and 4 e TouchPad board cable 2 e Keyboard cable 3 Remove the 6 screws 5 Component replacement procedures 77 3 Lift the system board 1 and then remove the system board 2 by sliding it up and to the right at an angle Reverse this procedure to install the system b
43. anager software allows you to repair or recover the computer to its original factory state What you need to know e HP Recovery Manager recovers only software that was installed at the factory For software not provided with this computer you must either download the software from the manufacturer s website or reinstall the software from the disc provided by the manufacturer e A system recovery should be used as a final attempt to correct computer issues If you have not already tried restore points see Restoring to a previous system restore point on page 97 and partial restores see Restoring specific files on page 97 try them before using HP Recovery Manager to recover your system e A system recovery must be performed if the computer hard drive fails or if all attempts to correct any functional computer issues fail Restore and recovery 97 e Ifthe recovery media do not work you can obtain recovery discs for your system from support through the HP website Go to http www hp com support select your country or region and follow the on screen instructions e The Minimized Image Recovery option is recommended for advanced users only All hardware related drivers and software are re installed but other software applications are not Do not interrupt the process until it is complete otherwise the recovery will fail Recovering using HP Recovery partition select models only The HP Recovery partition select models only
44. and backlight cable 720246 001 720247 001 Blu ray Disc ROM with SuperMulti DVD R RW Double Layer Combo Drive for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly Blu ray Disc Read Write with SuperMulti DVD R RW Double Layer Combo Drive for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly 720248 001 720249 001 DVD RW Double Layer SuperMulti Drive for use on HP ENVY TouchSmart m7 Notebook PC computer models Blu ray Disc Read Write with SuperMulti DVD R RW Double Layer Combo Drive for use on HP ENVY TouchSmart m7 Notebook PC computer models 720250 001 720251 001 Power button board includes cable USB board for use only on computer models equipped with a graphics subsystem with UMA memory includes cable 720252 001 17 3 in AG FHD LED TouchScreen display assembly for use on HP ENVY TouchSmart m7 Notebook PC computer models 28 Chapter 3 Illustrated parts catalog Spare part number Description 720253 001 TouchPad assembly for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly 720254 001 Service cover for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen disp
45. ard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly in the Netherlands includes keyboard cable and backlight cable 720244 BG1 Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly in Switzerland includes keyboard cable and backlight cable 720244 DB1 Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly in Canada includes keyboard cable and backlight cable 720244 DH1 Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly in Denmark Finland Norway includes keyboard cable and backlight cable 720244 FL1 720245 001 Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly in the Czech Republic includes keyboard cable and backlight cable Keyboard with backlight for use only on HP ENVY TouchSmart m7 Notebook PC computer models in the United States includes keyboard cable and backlight cable 720245 DB1 Keyboard with backlight for use only on HP ENVY TouchSmart m7 Notebook PC computer models in Canada includes keyboard cable
46. art number Description 490371 001 Power cord for use in North America 3 pin black 1 83 m 490371 011 Power cord for use in Australia 3 pin black 1 83 m 490371 021 Power cord for use in Europe 3 pin black 1 83 m 490371 031 Power cord for use in the United Kingdom and Singapore 3 pin black 1 83 m 490371 081 Power cord for use in Denmark Finland and Norway 3 pin black 1 83 m Miscellaneous parts 25 Spare part number Description 490371 111 Power cord for use in Switzerland 3 pin black 1 83 m 490371 AA1 Power cord for use in the People s Republic of China 3 pin black 1 83 m 490371 AR1 Power cord for use in South Africa 3 pin black 1 83 m 490371 D61 Power cord for use in India 3 pin black 1 83 m 634250 001 750 GB 7200 rpm hard drive 651948 001 RTC battery 675794 001 Qualcomm Atheros AR 9485GN 802 11b g n 1x1 Wi Fi 676521 001 1 TB 5400 rpm hard drive 683802 001 500 GB 5400 rpm hard drive 690020 001 Ralink RT3290LE 802 11 b g n 1x1 Wi Fi Bluetooth 4 0 Combo Adapter 691739 001 2 GB memory module 691740 001 4 GB memory module 693374 001 8 GB memory module 701943 001 HDMI to VGA adapter 709848 001 Realtek RTL 8188EE 802 1 1b g n 1x1 Wi Fi 710412 001 65 W AC adapter non PFC S 3 wire 4 5 mm 710413 001 90 W AC adapter PFC S 3 wire 4 5 mm 710414 001 90 W AC adapter EM PFC SMT 3 wire 4 5 mm 710415 001 120 W A
47. base enclosure 1 Turn the computer face down and remove the rubber feet 1 and the 2 screws 2 2 Remove 10 2 5x4 MM screws 1 and then remove 4 screws from the left and right sides of the base enclosure 2 ee E os J ee a a ch 1 ee ee 56 Chapter6 Removal and replacement procedures for Authorized Service Provider parts 3 Remove 3 2x5 MM screws around the memory module area af 4 4 Remove 3 2x3 MM screws from the optical drive bay and then remove 5 2x3 MM screws from the hard drive bays Component replacement procedures 57 5 Remove 3 1 5x2 MM screws from the battery bay 6 Disconnect the subwoofer cable 1 the optical drive cable 2 and the front speaker cable 3 from the system board 58 Chapter6 Removal and replacement procedures for Authorized Service Provider parts 7 Remove the base enclosure YNOTE Usea thin non conductive tool to remove the base enclosure Front speakers Description Spare part number Front speaker Kit includes left and right speakers and cable 720262 001 Before removing the front speakers follow these steps 1 ee P pP o p p p Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to
48. bernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 39 Remove the display panel 1 Open the computer 2 Remove the 2 screw covers 1 on the left and right side base of the display panel Ey NOTE Use a sharp probe to pop the covers out to avoid scratching the bezel 3 Remove the 2 screws 2 on the left and right hinges that secure the display panel to the computer Ey NOTE Support the display panel as you are removing the screws 4 Loosen the edges of the plastic bezel cover 3 from all four sides of the display panel 50 Chapter6 Removal and replacement procedures for Authorized Service Provider parts 5 Remove the display bezel 4 The display bezel is available using spare part number 720227 001 Component replacement procedures 51 7 Remove the 6 display panel screws 2 on the top and 6 on the bottom Ey NOTE Remove any tabs or tape adhering to the display panel 8 Support the display panel as you lean the panel forward 1 and then release the support strip 2 that secures the display panel connector 9 Disconnect the display panel cable from the display panel 3 and then remove the panel
49. board with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly with Leap Motion capability in Germany includes keyboard cable and backlight cable 736685 051 Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly with Leap Motion capability in France includes keyboard cable and backlight cable 736685 061 Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly with Leap Motion capability in Italy includes keyboard cable and backlight cable 736685 071 Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly with Leap Motion capability in Spain includes keyboard cable and backlight cable 736685 131 736685 141 Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly with Leap Motion capability in Portugal includes keyboard cable and backlight cable Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly with Leap Motion capability in Turkey includes k
50. che 37 W Component replacement procedures 79 Description Spare part number Intel Quad Core i7 4700MQ 2 40 GHz SC turbo up to 3 40 GHz processor 1600 MHz FSB 723521 001 6 0 MB L3 cache 47 W Intel Dual Core i5 4330M 2 80 GHz SC turbo up to 3 50 GHz processor 1600 MHz FSB 3 0 738201 001 MB L3 cache 37 W Intel Dual Core i5 4200M 2 50 GHz SC turbo up to 3 10 GHz processor 1600 MHz FSB 3 0 737328 001 MB L3 cache 37 W Intel Dual Core i3 4000M 2 40 GHz processor 1600 MHz FSB 3 0 MB L3 cache 37 W 737327 001 Before removing the processor follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 39 Remove the display panel see Display panel on page 50 Remove the service cover see Service cover on page 40 Remove the hard drive see Hard drive on page 41 Remove the RTC battery see RTC battery see RTC battery on page 54 oe ae eS Remove the memory modules see Memory modules on page 43 10 Remove the WLAN module see WLAN module on page 44 11 Remove the optical drive see Optical d
51. cluded in the optical drive spare part kit See item 24 for optical drive spare part number information 18 Subwoofer 720263 001 19 Base enclosure For use only on HP ENVY TouchSmart m7 Notebook PC computer models 720226 001 Base enclosure for use only on HP ENVY TouchSmart 17 Notebook PC computer models 736476 001 with Leap Motion capability Base enclosure for use only on HP ENVY TouchSmart 17 Notebook PC computer models 736475 001 without Leap Motion capability Base enclosure for use only on computer models equipped with a non TouchScreen display 720225 001 assembly 20 Chapter 3 Illustrated parts catalog Item Component Spare part number Rubber Feet Kit not illustrated For use on HP ENVY TouchSmart m7 Notebook PC computer models 720259 001 For use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models 720258 001 equipped with a non TouchScreen display assembly 20 6 cell 62WHr 32 8AH Li ion battery 710417 001 21 RTC battery 651948 001 22 Memory module PC3L 12800 1600 MHz shared 2 GB 691739 001 4 GB 691740 001 8 GB 693374 001 23 WLAN module Broadcom BCM4352 802 11ac 2x2 Wi Fi BT 4 0 Combo Adapter 724935 001 Intel Dual Band Wireless AC 3160 802 11ac 1x1 WiFi BT 4 0 Combo Adapter 710662 001 Intel Wireless N 7260BN 802 11b g n 2x2 WiFi BT 4 0 Combo Adapter 717384 001 Qualcomm Atheros AR9565 802 11b g n 1x1 WiFi
52. d by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used e The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125 or 250 V ac as required by the power system of each country or region e The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer Requirements for specific countries and regions Country region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India ISI 1 Israel SII 1 Italy IMQ 1 100 Chapter 10 Power cord set requirements Country region Accredited agency Applicable note number Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People s Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 South Africa SABS 1 South Korea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 The United States UL 2 1 The flexible cord must be Type HO5VV F 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agenc
53. desvandddeadasvadendaas 96 What you need to KNOW ccceceececeeeeeeeeeeeeeeseeeeeeeeeseeeeeeeeeseneaaaeeeseeeaeeeeseenaeeees 96 Creating a backup using Windows Backup and Restore eeeeeeees 96 Restore and TECOVELY sicieetetccvesseesda snes ivaadaceveeiebadaccuertyauddccedvadatencivdakead lddeeveuaudabieeeeauadcivdvrendevaedeucnsees 97 Restoring to a previous system restore point oo cece eee ee eee cence eee eeeeeetaaeeeeeeeeeeenaeees 97 Restoring specific files coccidi inia AE E E E 97 Restoring specific files using Windows Backup and Restore cceeeee 97 Recovering the original system using HP Recovery Manager 0 cccsseeeeeeestteeeeeeeenaes 97 What you need to KNOW ssccicimccnecnceniciniiitodin iar E 97 Recovering using HP Recovery partition select models only eeee 98 Recovering using the recovery media 0 eee eeeceeceeeeeeeeeeeeeeeeeetaeeeeeeeetsaeeeeeetenaaes 98 Changing the computer boot Order eee ceeeeeeeeeeeteeeeeeeetetteeeeeeeeeee 99 TO POWER OTE SGU TE GUNES acuan i a a aa 100 Requirements for all countries cceceeceeeceeeeeeeeeeeeeee ee ceecaeaaaeaaecaeeeeeeeeeeeeeeesedseeseecieenaaaeeeeeeeeess 100 Requirements for specific countries and regions esceeeeeeeeeceeeeeecaeeceeeeeeeeeeeeeeeeeeeeeeeeeteeteenenes 100 11 RCV CHING eana 102 O eS ee ee Re ee ee eee ere eee eee eee 103 1 Product description Category P
54. dware Diagnostics UEFI select models only 91 8 Specifications Computer specifications Metric U S Dimensions Width 29 16 cm 11 48 in Depth 2 15 cm 8 46 in Height front to back 2 11 to 3 19 cm 0 83 to 1 26 in Weight With 6 cell battery 1 60 kg 3 53 Ib With 3 cell battery 1 46 kg 3 22 Ib Input power Operating voltage and current 19 5 V dc 3 33 A 65 W 19 5 V dc 4 62 A 90 W 19 5 V dc 6 15 A 120 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The device operates well within this range of temperatures 43 9 cm 17 3 in HD display specifications Metric U S Active diagonal size 43 9 cm 17 3 in Resolution 1600x900 HD Active area 382 08x214 92 92 Chapter8 Specifications PPI Metric U S 106 Surface treatment Anti glare or BrightView Contrast ratio 300 1 typical Anti glare 500 1 BrightView Response time 16 ms Brightness 200 nits typical Viewing angle SVA Backlight LED Luminance uniformity 13 points 1 4 typ 1 6 max Lifet
55. e straps with a minimum of one megohm 10 resistance in the ground cords To provide proper ground wear a strap snugly against the skin at all times On grounded mats with banana plug connectors use alligator clips to connect a wrist strap When standing use foot straps and a grounded floor mat Foot straps heel toe or boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use foot straps on both feet with a minimum of one megohm resistance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Static dissipative tables or floor mats with hard ties to the ground Field service kits Static awareness labels Material handling packages Nonconductive plastic bags tubes or boxes Metal tote boxes Electrostatic voltage levels and protective materials The following table lists the shielding protection provided by antistatic bags and floor mats Material Use Voltage protection level Antistatic plastics Bags 1 500 V Carbon loaded plastic Floor mats 7 500 V Metallized laminate Floor mats 5 000 V
56. e computer ad Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery 1 Turn the computer upside down on a flat surface 2 Slide the battery release latch 1 to release the battery Ey NOTE The battery release latch automatically returns to its original position 3 Pivot the battery upward 2 and then remove the battery from the computer 3 of A Reverse this procedure to install the battery Component replacement procedures 39 Service cover Description Spare part number For use on HP ENVY TouchSmart m7 Notebook PC computer models 720255 001 For use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models 720254 001 equipped with a non TouchScreen display assembly Before disassembling the computer follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system N Disconnect all external devices connected to the computer po Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 39 Remove the service cover A Loosen the captive screw 1 that secures the service cover to the computer lift the cove
57. e power button board cable 2 Remove the 4 Phillips PM 2x3 screws 1 and then release the shield from the keyboard 2 Component replacement procedures 83 3 Remove the 2 Phillips PM 2 5x3 screws securing the keyboard to the top cover 1 slide the keyboard to release it from the tabs and then remove the keyboard from the top cover 2 Reverse this procedure to install the keyboard Rear speakers Description Spare part number Speaker Kit includes left and right speakers and cable 720261 001 Before removing the rear speakers follow these steps 1 a re ee ee ee ee oe Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 39 Remove the display panel see Display panel on page 50 Remove the service cover see Service cover on page 40 Remove the hard drive see Hard drive on page 41 Remove the RTC battery see RTC battery see RTC battery on page 54 Remove the memory modules see Memory modules on page 43 Remove the WLAN module see WLAN module on page 44 84 Chapter6 Removal and replacement procedures for Authori
58. e system stops working properly How completely you are able to recover your files depends on how recent your backup is As you add new software and data files you should create backups on a regular basis Creating backups 95 Tips for a successful backup Number backup discs before inserting them into the optical drive Store personal files in the Documents Music Pictures and Videos libraries and back up these folders periodically Save customized settings in a window toolbar or menu bar by taking a screen shot of your settings The screen shot can be a time saver if you have to re enter your preferences To create a screen shot 1 2 4 Display the screen you want to save Copy the screen image To copy only the active window press altt prt sc To copy the entire screen press prt sc Open a word processing document or graphics editing program and then select Edit gt Paste The screen image is added to the document Save and print the document What you need to know You can back up your information to an optional external hard drive a flash drive a network drive or discs Connect the computer to AC power during backups Allow enough time for the backup Depending on files sizes it may take more than an hour Verify the amount of free space on your backup storage device before you back up You should back up Before adding or changing software or hardware Before the computer is repaired or re
59. ect data files saved or emails created since the last restore point but it does affect software you may have installed For example if you download a photo from a digital camera and then restore the computer to the state it was on the previous day the photo remains on the computer However if you install photo viewing software and then restore your computer to the state it was on the previous day the software will be uninstalled and you won t be able to use it What you need to know e f you restore to a restore point and then change your mind you can undo the restoration e You should create system restore points Before you add or change software or hardware o Periodically whenever the computer is running normally e System Restore also saves shadow copies of files that have been changed since the last restore point was created For more information about using shadow copies to restore see Help and Support Creating a system restore point 1 Select Start gt Control Panel gt System and Security gt System 2 Inthe left pane click System Protection 3 Click the System Protection tab 4 Click Create and follow the on screen instructions To restore see Restoring to a previous system restore point on page 97 Backing up system and personal information Your computer stores information that is important to you such as files emails and photos and you will want to keep that information even if you download a virus or th
60. eeentaeeeees 90 Downloading HP PC Hardware Diagnostics UEFI to a USB device eee 91 3 SPO CHICAUOUS sasirnane aana annan aa EA EO aA A E aA a ame INSEE eT 92 Computer specifications seruig ia iE E a E E aa EAEE aAA 92 viii 43 9 cm 17 3 in HD display Specifications 2 00 0 eee eter e ee ttre terete eee eee taeeeeeeetaeeeeeeenaeeeee 92 Hard drive Specifications c cccceccecceeceeeeeeeeee eee tec tea eecaaeaeanaaeaaeeeeeeeeeeeeegeseesedceeeeaaesaeeaeeeeeeeeenenes 93 9 Windows 7 Backing up restoring and recovering eeccceeeeeeneeeeeeeeeeeneneeeeeeseneeeeeeeeeeenaneeeeeeeeseaeseeenees 94 Creating DACKUDS cece tetera ae terre ARENEKS AEEA N EEDAN KENAN KAANAA A NEENA R ENARA 94 Creating recovery media to recover the original system sseessessrrsssssrrrssererrsrsererrsssee 94 What you need to KNOW siicssiedecddaesin decode niiina A EEEE ARA 94 Creating the recovery media ssesseeissssseesrrrrrsssseterrrrrrsrssterreernnen 95 Creating System restore points 2 scicececcctccesccceees caesace cece seaaedeeecesesaceeeecessvacdeeederseeuaceeeeeneeaeese 95 What you need to KNOW serete ninini a NENNE NEE 95 Creating a system restore point esssseseeiressseeerrrsssstterrrsststttrrnntnatttnnnnnsennn nnne 95 Backing up system and personal information cece eeeeeeee eee eeeenteeeeeeeeneeeeeeeeenaaees 95 Tips fof amp SUCCESSTUI backup se ssscesdvcnnsaaccedecanserstaduanaseadeadiantadadca
61. elect models only Optical drives Fixed Serial ATA 9 5 mm tray load Supports the following optical drives e DVD RW Double Layer SuperMulti e Blu ray Disc ROM with SuperMulti DVD R RW Double Layer e Blu ray Disc writer with SuperMulti DVD R RW Double Layer e Support Zero Power ODD External optical External USB drives Serial ATA 12 7 mm tray load Supports the following external optical drives e DVD RW Double Layer SuperMulti Chapter 1 Product description Category Audio and video Description Quad integrated stereo speakers and subwoofer HD Beats audio HP TrueVision high definition webcam fixed no tilt activity LED 1PC USB 2 0 M JPEG 1280x720 by 30 frames per second Dual array digital microphones with appropriate software beam forming echo cancellation noise suppression Ethernet Integrated 10 100 1000 GB network interface card NIC Wireless External memory card Integrated wireless local area network WLAN options by way of wireless module Two WLAN antennas built into display assembly Supports Intel Wireless Display WiDi Antenna support for 802 11a b g n with MIMO support 2x2 Supports the following WLAN formats e Intel Centrino Wireless N 2230 802 11 b g n 2x2 WiFi and Bluetooth 4 0 Combo Adapter e Realtek RTL8188EE 802 11 b g n 1x1 Wi Fi Adapter e Qualcomm Atheros AR9485 802 11 b g n 1x1 Wi Fi Adapter e Ralink RT3290LE 802 11bgn 1x1 Wi Fi BT 4 0 Combo Adapter
62. els 720226 001 Base enclosure for use only on HP ENVY TouchSmart 17 Notebook PC computer models with 736476 001 Leap Motion capability Base enclosure for use only on HP ENVY TouchSmart 17 Notebook PC computer models 736475 001 without Leap Motion capability Base enclosure for use only on computer models equipped with a non TouchScreen display 720225 001 assembly Rubber Feet Kit For use on HP ENVY TouchSmart m7 Notebook PC computer models 720259 001 For use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models 720258 001 equipped with a non TouchScreen display assembly Before disassembling the computer follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer p Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 39 Remove the service cover see Service cover on page 40 Remove the hard drive see Hard drive on page 41 Remove the memory modules see Memory modules on page 43 Remove the WLAN module see WLAN module on page 44 O e SS p p Remove the optical drive see Optical drive on page 46 Component replacement procedures 55 Remove the
63. en detec TEROR TERON AOON TENA 5 Buttons speakers and fingerprint reader ccececcccccecceceeeeeeeeeeeeeeeeeeaeaeaeaaecaeeaeeeeeeeeeeeeeeeeeeeeeeeeeeseaes 6 GY Soros NI NAA E T AT T TEN A E A A E S E O E OTT A A A 7 AQIS apace dtescetsdecdsaue dated nase hidden aneelicdevaaue Sdevdsbaaet idea etawe A Niedssaeehasuevaa ve Mhagdaaabu 8 TOUCHE AG serenan ae a ae a E e aana e ta eaea Sa aena a aaae aaa ae eaa Eaa ins aeiceeeladee 9 Left Sid Eienenn ea a a dwesuedteaisdelunsls a a a iaa 10 RIOM Sid Erroni AA a 11 BOtOM hanens oee E a aca fe neat a E A E O ns abe fa ce EAE A 12 Labels siniseen aiia aa E e a a aaa aE a a aa EE aa EE 14 3 Illustrated parts catalog si vcciisssccccisicscccesenieasscccevobeascacciwensgaccdcdetvendaa cance vewsddc alae wewsadicadae wie anan ra 15 Computer major components e cee cece eee eeeeeeenec eee ce eee eee eect eed cece aaaaeaeeaeeeeeeeeeeeeeeesecsenececcuceeeeeneees 15 Display assembly SUDCOMPONENHS cece cette ee eeeetee eter ee teae Ekina EEEE EA EEEE 22 Mass Storage G6VICCS nnsa A N NAAA den ada AAA 24 MISCEIIAMCOUS PAM 2 3canicassscccceszsveaccncsesaancendecivaaceresshandadennhdaneacacedsensedeaeaabdetddendiea cendeeaanan ates nedetvehveasanees 25 Sequential Part number Stingra aaia E E A steewdevas 25 4 Removal and replacement procedures preliminary requirements 2 cecceeseeeseeeeeeceeeeeeeeeseeseeeseeeneeeees 33 TOONS TEQUIPGD escceces cvcestesecveis deta cde iat ee
64. en display assembly in Italy includes keyboard cable and pointing stick cable 720244 001 Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly in the United States includes keyboard cable and backlight cable 720244 031 Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly in the United Kingdom includes keyboard cable and backlight cable 720244 041 Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly in Germany includes keyboard cable and backlight cable 720244 051 720244 061 Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly in France includes keyboard cable and backlight cable Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly in Italy includes keyboard cable and backlight cable 720244 071 720244 131 Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly in Latin America includes keyboard cable and bac
65. er H Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 39 Remove the display panel see Display panel on page 50 Remove the service cover see Service cover on page 40 Remove the hard drive see Hard drive on page 41 a ey E Remove the memory modules see Memory modules on page 43 9 Remove the WLAN module see WLAN module on page 44 10 Remove the optical drive see Optical drive on page 46 11 Remove the base enclosure see Base enclosure on page 55 12 Remove the front speakers see Front speakers on page 59 13 Remove the subwoofer see Subwoofer on page 61 Component replacement procedures 69 Remove the USB board and cables 1 Disconnect the USB board cable 1 disconnect the ZIF connector for the ribbon cable 2 from the top cover and then disengage the cable 3 from the channels 2 Remove the screws securing the USB board 4 70 Chapter6 Removal and replacement procedures for Authorized Service Provider parts 3 Disengage the audio cable 1 disconnect the board 2 and then remove the USB board 3 Reverse this procedure to install the USB board and cables Fingerprint reader board Description Spare part number Fingerprint reader board 720236 001 Before removing the Fingerprint reader board follow t
66. er connector cable Description Spare part number For use only on computer models equipped with a graphics subsystem with discrete memory 720240 001 For use only on computer models equipped with a graphics subsystem with UMA memory 720241 001 Component replacement procedures 73 Before removing the power connector cable follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer ad Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the display panel see Display panel on page 50 Remove the service cover see Service cover on page 40 Remove the hard drive see Hard drive on page 41 Remove the memory modules see Memory modules on page 43 Remove the WLAN module see WLAN module on page 44 ee nmo gp a Remove the optical drive see Optical drive on page 46 10 Remove the base enclosure see Base enclosure on page 55 Remove the power connector cable 1 Release the metal clip to disconnect the power connector cable 1 from the system board 2 Disengage the cable from the clips 2 3 Release the clips 3 and then remove the power connector cable 4 r Reverse this procedure to install
67. er includes Customer Self Repair parts and parts that should only be accessed by an authorized service provider See Chapter 5 Removal and replacement procedures for Customer Self Repair parts for details Accessing parts described in Chapter 6 Removal and replacement procedures for Authorized Service Provider parts can damage the computer or void your warranty iv Important Notice about Customer Self Repair Parts Safety warning notice WARNING To reduce the possibility of heat related injuries or of overheating the device do not place the device directly on your lap or obstruct the device air vents Use the device only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 vi Safety warning notice Table of contents MPR CHIE FE SE TAIL OW ei ccsah iusearctsxs cxcnaueinshiavaaseonendenadeiayanrasssneusanaqa E E 1 2 External component identification sess siccciazassevsyssanarsseapsneesnsecsssanasesessesaadsnnecdesegainoestsseuxbnpvayavaaaeseassassnnvessssannex 5 Display sszesetevscteneeveceduntevecet
68. erea microphone module Sequential part number listing 29 Spare part number Description 720783 001 17 3 in BV HD LED TouchScreen display assembly for use only on HP ENVY TouchSmart m7 Notebook PC computer models 723521 001 Intel Quad Core i7 4700MQ 2 40 GHz SC turbo up to 3 40 GHz processor 1600 MHz FSB 6 0 MB L3 cache 47 W includes replacement thermal material 723522 001 Intel Quad Core i7 4702MQ 2 20 GHz SC turbo up to 3 20 GHz processor 1600 MHz FSB 6 0 MB L3 cache 37 W includes replacement thermal material 723523 001 Intel Quad Core i7 4900MQ 2 80 GHz SC turbo up to 3 80 GHz processor 1600 MHz FSB 8 0 MB L3 cache 47 W includes replacement thermal material 723524 001 Intel Quad Core i7 4800MQ 2 70 GHz SC turbo up to 3 70 GHz processor 1600 MHz FSB 6 0 MB L3 cache 47 W includes replacement thermal material 724142 001 USB board for use only on computer models equipped with a graphics subsystem with discrete memory includes cable 724935 001 Broadcom BCM4352 802 11ac 2x2 Wi Fi BT 4 0 Combo Adapter 729727 001 DVD RW Double Layer SuperMulti Drive for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly 729728 001 Blu ray Disc ROM with SuperMulti DVD R RW Double Layer Combo Drive for use on HP ENVY TouchSmart m7 Notebook PC computer models 731999 001 1 TB 5400 RPM hard drive 7320
69. et and then unplugging the AC adapter from the computer Remove the battery see Battery on page 39 Remove the display panel see Display panel on page 50 Remove the service cover see Service cover on page 40 Remove the hard drive see Hard drive on page 41 Remove the memory modules see Memory modules on page 43 Remove the WLAN module see WLAN module on page 44 Remove the optical drive see Optical drive on page 46 Remove the base enclosure see Base enclosure on page 55 Remove the top cover see Display hinges and top cover on page 63 Remove the webcamera microphone module A 66 Chapter 6 Release the webcamera microphone module 1 and then disconnect the webcamera microphone module cable 2 t Removal and replacement procedures for Authorized Service Provider parts Reverse this procedure to install the webcamera microphone module WLAN antenna cables Description Spare part numbers WLAN antenna cables 720222 001 Before removing the antenna cables 1 ee E o Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the ba
70. eyboard cable and backlight cable 736685 161 Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly with Leap Motion capability in Latin America includes keyboard cable and backlight cable 736685 171 Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly with Leap Motion capability in Saudi Arabia includes keyboard cable and backlight cable 736685 251 Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly with Leap Motion capability in Russia includes keyboard cable and backlight cable 736685 A41 736685 B31 Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly with Leap Motion capability in Belgium includes keyboard cable and backlight cable Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly with Leap Motion capability in the Netherlands includes keyboard cable and backlight cable 736685 BG1 Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non
71. ge 43 Remove the WLAN module see WLAN module on page 44 Remove the optical drive see Optical drive on page 46 Remove the base enclosure see Base enclosure on page 55 Remove the fan see Fan on page 74 Remove the system board see System board on page 76 Remove the keyboard see Keyboard on page 81 Remove the Power button board and cable 1 2 Turn the top cover upside down with the back edge toward you Remove the 2 Phillips PM 2 0x3x0 screws securing the Power button board to the top cover 1 86 Chapter6 Removal and replacement procedures for Authorized Service Provider parts 3 Remove the Power button board 2 NOTE The Power button board s cable is attached to the board Reverse this procedure to install the Power button board TouchPad module Description Spare part number For use only on HP ENVY TouchSmart m7 Notebook PC computer models 720230 001 For use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models 720253 001 equipped with a non TouchScreen display assembly with Leap Motion capability Before removing the TouchPad button board follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system ad Disconnect all external devices connected to the computer Disconnect the power from the computer by first unpl
72. hese steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer H Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 39 Remove the service cover see Service cover on page 40 Remove the hard drive see Hard drive on page 41 Remove the memory modules see Memory modules on page 43 Remove the WLAN module see WLAN module on page 44 Pe ee ae oe Component replacement procedures 71 9 Remove the optical drive see Optical drive on page 46 10 Remove the base enclosure see Base enclosure on page 55 Remove the fingerprint reader board and cable 1 Disconnect the cable 1 that secures the fingerprint reader to the top cover 2 Release the top cover shield 2 and 3 and then remove the fingerprint reader board Reverse this procedure to install the fingerprint reader board and cable Leap Motion module Description Spare part number Leap Motion module includes cable 736480 001 Before removing the Leap Motion module follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it do
73. iately after you set up the working computer As you add hardware and software programs create system restore points As you add photos video music and other personal files create a backup of your system and personal information Creating recovery media to recover the original system After you successfully set up the computer you should create recovery discs or a recovery flash drive using HP Recovery Manager You will need these recovery discs or recovery flash drive to perform a system recovery should the hard drive become corrupted A system recovery reinstalls the original operating system and then configures the settings for the default programs What you need to know Only one set of recovery media can be created Handle these recovery tools carefully and keep them in a safe place HP Recovery Manager examines the computer and determines the required storage capacity for the flash drive or the number of blank DVD discs that will be required Use DVD R DVD R DVD R DL DVD R DL discs or a flash drive Do not use rewriteable discs such as CD4RW DVD RW double layer DVD RW and BD RE rewritable Blu ray discs they are not compatible with HP Recovery Manager software You can use an optional external optical drive purchased separately to create recovery discs or you can obtain recovery discs for your computer from support through the HP website Go to http www hp com support select your country or region and follow the
74. ime 1 2 luminance 12 000 hours Color coordinate white Color tolerance White Color tolerance W R G B Color gamut 0 313 0 329 0 02 0 03 60 NTSC CIE 1931 Hard drive specifications 1 5 TB 5400 rpm 1 TB 750 GB 500 GB Dimensions Height 9 5 mm 9 5 mm 9 5 mm 9 5 mm Width 70 mm 70 mm 70 mm 70 mm Weight 107 g 107 g 115g 101g Interface type SATA SATA SATA SATA Transfer rate 145 MB sec 145 MB sec 100 MB sec 100 MB sec Security ATA security ATA security ATA security ATA security Seek times typical read including setting Single track 2 0 ms 2 0 ms 1 5 ms 3 ms Average 12 ms 12 ms 11 ms 13 ms Maximum 22ms 22ms 14 ms 24 ms Logical blocks 2 930 277 168 1 953 525 168 1 465 149 168 1 048 576 000 Disc rotational speed 5400 rpm Operating temperature 5 C to 55 C 41 F to 131 F 1 TB 1 trillion bytes and 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less Actual drive specifications may differ slightly NOTE Certain restrictions and exclusions apply Contact technical support for details Hard drive specifications 93 9 Windows 7 Backing up restoring and recovering Your computer includes tools provided by the operating system and HP to help you safeguard your information and retrieve it if ever needed Creating backups 1 Use HP Recovery Manager to create recovery media immed
75. ing the original system 97 recovery 97 HP Recovery Manager 97 recovery discs 94 recovery media 94 recovery system 97 regulatory information regulatory label 14 wireless certification labels 14 removal replacement procedures 38 49 restore points 95 restoring the original system creating recovery media 94 RJ 45 network jack identifying 10 RTC battery removal 54 spare part number rubber feet spare partnumbers 29 Rubber Feet Kit spare part numbers 21 55 21 26 54 S screw Kit spare part number 29 Screw Kit spare part number 25 security cable slot identifying 10 serial number 14 service cover removal 40 spare part numbers 22 29 40 service labels locating 14 serviceability product description 4 slots memory card 10 security cable 10 solid state drive product description 2 spare part number 25 spare part numbers 29 Speaker Kit spare part number 59 84 speakers identifying 6 13 removal 59 84 spare part number 59 84 speakers spare part numbers front 20 rear 17 specifications computer 92 display 92 hard drive 93 subwoofer removal 61 spare part number 29 61 spare partnumbers 20 supported discs 94 system board removal 76 spare partnumbers 19 29 30 31 76 system boardr spare partnumbers 32 system recovery 97 system restore points creating 95 x top cover removal 63 spare part numbers 31 63 Top Speaker Kit spare part number 29 TouchPad buttons 9 TouchPad assembly
76. ith a non TouchScreen display assembly but without Leap Motion capability includes keyboard cable and backlight cable 18 Chapter 3 For use in Belgium 720244 A41 For use in Canada 720244 DB1 For use in the Czech Republic and Slovakia 720244 FL1 For use in Denmark Finland and Norway 720244 DH1 For use in France 720244 051 For use in Germany 720244 041 For use in Italy 720244 061 For use in the Netherlands 720244 B31 For use in Portugal 720244 131 For use in Russia 720244 251 For use in Saudi Arabia 720244 171 For use in Spain 720244 071 For use in Switzerland 720244 BG1 For use in Turkey 720244 141 For use in the United Kingdom and Singapore 720244 031 Illustrated parts catalog Item Component Spare part number For use in the United States 720244 001 Keyboard with pointing stick for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly includes keyboard cable and pointing stick cable For use in the United States 720242 001 For use in France 720242 051 For use in Italy 720242 061 10 Keyboard bracket For use only on computer models equipped with a backlit keyboard 732792 001 For use only on computer models equipped with a non backlit keyboard 720270 001 11 System board includes replacement thermal material Equipped with the Intel HM87 Express chipset the Nvidia N14P GT
77. klight cable Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly in Portugal includes keyboard cable and backlight cable 720244 141 Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly in Latin America includes keyboard cable and backlight cable Sequential part number listing 27 Spare part number 720244 161 Description Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly in Turkey includes keyboard cable and backlight cable 720244 171 720244 251 Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly in Saudi Arabia includes keyboard cable and backlight cable Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly in Russia includes keyboard cable and backlight cable 720244 A41 720244 B31 Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly in Belgium includes keyboard cable and backlight cable Keybo
78. lay assembly 720255 001 Service cover for use on HP ENVY TouchSmart m7 Notebook PC computer models 720256 001 17 3 in AG FHD LED display panel for use only on computer models equipped with a non TouchScreen display assembly 720257 001 17 3 in BV HD LED display panel for use only on computer models equipped with a non TouchScreen display assembly 720258 001 Rubber Feet Kit for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly 720259 001 Rubber Feet Kit for use on HP ENVY TouchSmart m7 Notebook PC computer models 720260 001 Screw Kit 720261 001 Top Speaker Kit 720262 001 Front Speaker Kit 720263 001 Subwoofer 720264 001 24 GB solid state drive 720265 501 System board equipped with the Intel HM87 Express chipset a graphics subsystem with UMA memory and the Windows 8 Standard operating system for use only on computer models equipped with a TouchScreen display assembly includes replacement thermal material 720265 601 System board equipped with the Intel HM87 Express chipset a graphics subsystem with UMA memory and the Windows 8 Professional operating system for use only on computer models equipped with a TouchScreen display assembly includes replacement thermal material 720266 501 System board equipped with the Intel HM87 Express chipset the Nvidia N14P GV2 GeForce 740M graphics subsystem with 2 GB of discrete memory and the Windows 8 Standard operating
79. ly Display assembly subcomponents oe Item Component Spare part number 1 Display bezel includes 2 rubber screw covers 720227 001 2 17 3 in LED HD BrightView display panel includes 2 rubber screw covers 17 3 in AG FHD LED 720256 001 17 3 in BV HD LED 720257 001 3 Display hinge includes 2 rubber screw covers 720238 001 4 WLAN Antenna Kit includes left and right wireless antenna cables and transceivers 720222 001 and 2 rubber screw covers 5 Webcamera microphone module 720273 001 6 Webcamera microphone module cable includes 2 rubber screw covers 720229 001 7 Display panel cable 720229 001 22 Chapter 3 Illustrated parts catalog Item Component Spare part number 8 Left and right hinge covers 720238 001 9 Display enclosure includes 2 rubber screw covers 720223 001 Display assembly subcomponents 23 Mass storage devices Qo amp _ a_ _ Item Component Spare part number 1 Optical drive For use on HP ENVY TouchSmart m7 Notebook PC computer models Blu ray Disc Read Write with SuperMulti DVD R RW Double Layer Combo Drive 720249 001 Blu ray Disc ROM with SuperMulti DVD R RW Double Layer Combo Drive 729728 001 DVD RW Double Layer SuperMulti Drive 720248 001 For use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly Blu ray Disc Read Write with Su
80. module The memory module tilts up Z CAUTION To prevent damage to the memory module hold it by the edges only Do not touch the components on the memory module 2 Slide the memory module forward 2 to remove it Reverse this procedure to install a memory module WLAN module Description Spare part number Broadcom BCM4352 802 11ac 2x2 Wi Fi BT 4 0 Combo Adapter 724935 001 Intel Dual Band Wireless AC 3160 802 11ac 1x1 WiFi BT 4 0 Combo Adapter 710662 001 Intel Wireless N 7260BN 802 11b g n 2x2 WiFi BT 4 0 Combo Adapter 717384 001 Qualcomm Atheros AR9565 802 11b g n 1x1 WiFi BT 4 0 Combo Adapter 733476 001 Qualcomm Atheros AR9485GN 802 11b g n 1x1 Wi Fi Combo Adapter 675794 001 Ralink RT3290LE 802 11b g n 1x1 Wi Fi Bluetooth 4 0 Combo Adapter 690020 001 Realtek RTL 8188EE 802 1 1b g n 1x1 Wi Fi Combo Adapter 709848 001 44 Chapter5 Removal and replacement procedures for Customer Self Repair parts A CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore device functionality and then contact technical support Before removing the WLAN module follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hiber
81. nation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 39 5 Remove the service cover see Service cover on page 40 Remove the WLAN module 1 Disconnect the 1 and 2 WLAN antenna cables from the WLAN module 1 Ey NOTE The 1 WLAN antenna cable is connected to the WLAN module 1 main terminal The 2 WLAN antenna cable is connected to the WLAN module 2 auxiliary terminal 2 Remove the Phillips PM screws 2 that secure the WLAN module to the system board The WLAN module tilts up 3 Remove the WLAN module by pulling the module away from the slot at an angle 3 Ey NOTE If the WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors Component replacement procedures 45 Optical drive Ey NOTE The optical drive spare part kit includes the optical drive connector board and cable Description Spare part number For use on HP ENVY TouchSmart m7 Notebook PC computer models Blu ray Disc Read Write with SuperMulti DVD R RW Double Layer Combo Drive 720249 001 Blu ray Disc ROM with SuperMulti DVD R RW Double Layer Combo Drive 729728
82. ng pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The following table shows how humidity affects the electrostatic voltage levels generated by different activities Z CAUTION A product can be degraded by as little as 700 V Typical electrostatic voltage levels Relative humidity Event 10 40 55 Walking across carpet 35 000 V 15 000 V 7 500 V Walking across vinyl floor 12 000 V 5 000 V 3 000 V Motions of bench worker 6 000 V 800 V 400 V Removing DIPS from plastic tube 2 000 V 700 V 400 V Removing DIPS from vinyl tray 11 500 V 4 000 V 2 000 V Removing DIPS from Styrofoam 14 500 V 5 000 V 3 500 V Removing bubble pack from PCB 26 500 V 20 000 V 7 000 V Packing PCBs in foam lined box 21 000 V 11 000 V 5 000 V Grounding guidelines 35 Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment To avoid hand contact transport products in static safe tubes bags or boxes Protect ESD sensitive parts and assemblies with conductive or approved containers or packaging Keep ESD sensitive parts in their containers until the parts arrive at static free workstations Place items on a grounded surface before removing items from their containers Always be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from
83. oard Heat sink Description Spare part number For use only on computer models equipped with the Intel HM87 Express Chipset and an Nvidia 720233 001 N14P GT GeForce 750M graphics subsystem For use only on computer models equipped with the Intel HM87 Express Chipset and an Nvidia 720232 001 N14P GV2 GeForce 740M graphics subsystem For use only on computer models equipped with the Intel HM87 Express Chipset and a graphics 720231 001 subsystem with UMA memory Ey NOTE To properly ventilate the computer allow at least 7 6 cm 3 in of clearance on the left side of the computer The computer uses an electric fan for ventilation The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist These conditions are affected by high external temperatures system power consumption power management battery conservation configurations battery fast charging and software requirements Exhaust air is displaced through the ventilation grill located on the left side of the computer Before removing the heat sink follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging
84. omputer Cables must be handled with extreme care to avoid damage Apply only the tension required to unseat or seat the cables during removal and insertion Handle cables by the connector whenever possible In all cases avoid bending twisting or tearing cables Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced Handle flex cables with extreme care these cables tear easily Drive handling CAUTION Drives are fragile components that must be handled with care To prevent damage to the computer damage to a drive or loss of information observe these precautions Before removing or inserting a hard drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed Handle drives on surfaces covered with at least one inch of shock proof foam Avoid dropping drives from any height onto any surface Avoid exposing an internal hard drive to products that have magnetic fields such as monitors or speakers Avoid exposing an internal hard drive to products that have magnetic fields s
85. order on page 99 3 Press f9 at system bootup 4 Select the optical drive or the flash drive 5 Follow the on screen instructions 98 Chapter9 Windows 7 Backing up restoring and recovering Changing the computer boot order To change the boot order for recovery discs 1 Restart the computer 2 Press esc while the computer is restarting and then press f9 for boot options 3 Select Internal CD DVD ROM Drive from the boot options window To change the boot order for a recovery flash drive 1 Insert the flash drive into a USB port 2 Restart the computer 3 Press esc while the computer is restarting and then press f9 for boot options 4 Select the flash drive from the boot options window Restore and recovery 99 10 Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC or from 220 to 240 volts AC The 3 conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used Requirements for all co untries The following requirements are applicable to all countries and regions e The length of the power cord set must be at least 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft e All power cord sets must be approve
86. perMulti DVD R RW Double Layer Combo Drive 720247 001 Blu ray Disc ROM with SuperMulti DVD R RW Double Layer Combo Drive 720246 001 DVD RW Double Layer SuperMulti Drive 729727 001 2 Hard drive 1 5 TB 5400 RPM 747375 001 1 TB 5400 RPM 676521 001 1 TB 5400 RPM hybrid 731999 001 750 GB 5400 RPM 634250 001 750 GB 5400 RPM hybrid 732001 001 500 GB 5400 RPM 683802 001 24 Chapter 3 Illustrated parts catalog Item Component Spare part number 500 GB 5400 RPM hybrid 732000 001 Hard Drive Hardware Kit 720237 001 3 24 GB mSATA solid state drive 720264 001 Miscellaneous parts Component Spare part number AC adapter 120 W AC adapter PFC S 3 wire 4 5 mm 710415 001 90 W AC adapter EM PFC SMT 3 wire 4 5 mm 710414 001 90 W AC adapter PFC S 3 wire 4 5 mm 710413 001 65 W HP Smart AC adapter non PFC EM 3 wire 4 5 mm 714657 001 65 W AC adapter non PFC S 3 wire 4 5 mm 710412 001 HP HDMI to VGA adapter 701943 001 Power cord 3 pin black 1 83 m For use in Australia 490371 011 For use in Denmark Finland Norway 490371 081 For use in Europe 490371 021 For use in India 490371 D61 For use in North America 490371 001 For use in the People s Republic of China 490371 AA1 For use in South Africa 490371 AR1 For use in Switzerland 490371 111 For use in the United Kingdom and Singapore 490371 031 Screw Kit 720260 001 Sequential part number listing Spare p
87. r 2 and then remove it 3 O SO8 40 Chapter5 Removal and replacement procedures for Customer Self Repair parts Hard drive Description Spare part number 1 5 TB 5400 RPM SATA RAW 9 5 mm 747375 001 1 TB 5400 RPM 676521 001 1 TB 5400 RPM hybrid 731999 001 750 GB 5400 RPM 634250 001 750 GB 5400 RPM hybrid 732001 001 500 GB 5400 RPM 683802 001 500 GB 5400 RPM hybrid 732000 001 Before removing the primary hard drive or secondary hard drive select models only follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 39 5 Remove the service cover see Service cover on page 40 Remove the primary hard drive 1 Disconnect the hard drive cable from the system board 1 and then remove it 2 Component replacement procedures 41 2 Use the tab to remove the hard drive from the hard drive bay 3 Remove the secondary hard drive select models only 1 Disconnect the hard drive cable from the system board 1 and then remove it 2 2 Use the tab to remove the hard drive from the hard drive bay
88. r parts 7 Windows 7 Using Computer Setup BIOS and HP PC Hardware Diagnostics UEFI Setup Utility or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Setup Utility BIOS includes settings for the types of devices installed the startup sequence of the computer and the amount of system and extended memory Starting Setup Utility BIOS A To start Setup Utility BIOS turn on or restart the computer quickly press esc and then press f10 Ey NOTE Use extreme care when making changes in Setup Utility BIOS Errors can prevent the computer from operating properly Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be displayed by pressing fn esc if you are already in Windows or by using Setup Utility BIOS 1 Start Setup Utility BIOS 2 Use the arrow keys
89. rive on page 46 12 Remove the base enclosure see Base enclosure on page 55 13 Remove the fan see Fan on page 74 14 Remove the system board see System board on page 76 15 Remove the heat sink see Heat sink on page 78 80 Chapter6 Removal and replacement procedures for Authorized Service Provider parts Remove the processor 1 Use a Torx T8 screwdriver to unlock the processor by turning the screw counter clockwise 1 2 turn 1 2 Lift the processor 2 to remove it from the socket 3 Reverse this procedure to install the processor Keyboard Ef NOTE The keyboard spare part kit includes a keyboard cable For use in country or region Spare part number For use in country or region Spare part number Keyboard with backlight for use only on HP ENVY TouchSmart m7 Notebook PC computer models includes keyboard cable and backlight cable For use in Canada 720245 DB1 For use in the United States 720245 001 Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly with Leap Motion capability includes keyboard cable and backlight cable For use in Belgium 736685 A41 For use in Portugal 736685 131 For use in Canada 736685 DB1 For use in Russia 736685 251 For use in the Czech Republic and 736685 FL1 For use in Saudi Arabia 736685 171 Slovakia For use in Denmark Finland and
90. rked the hard drive 8 Power light e White The computer is on C e Blinking white The computer is in the Sleep state which is an energy saving mode The computer shuts off power to the display and other unneeded components e Off The computer is off or in Hibernation Hibernation is an energy saving mode that uses the least amount of power NOTE For select models the Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity Right side PETT O Component Description 1 Audio out headphone jack Audio in Connects optional powered stereo speakers headphones microphone jack earbuds a headset or a television audio cable Also connects an optional headset microphone This jack does not support optional microphone only devices WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information refer to the Regulatory Safety and Environmental Notices To access this guide from the Start screen type support select the HP Support Assistant app select it and then select the HP Support Assistant app NOTE When a device is connected to the jack the computer speakers are disabled NOTE Be sure that the device cable has a 4 conductor connector that supports both audio out headphone and audio in microphone
91. roduct Key to update or troubleshoot the operating system The Microsoft Certificate of Authenticity is located on the bottom of the computer e Regulatory label Provides regulatory information about the computer e Wireless certification label or labels Provide s information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use 14 Chapter 2 External component identification 3 Illustrated parts catalog Computer major components YNOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Labels on page 14 for details Computer major components 15 16 Chapter 3 Illustrated parts catalog Item Component Spare part number 1 Display assembly The TouchScreen display assembly is spared as a whole unit assembly only The non TouchScreen display is spared at the subcomponent level only For more non TouchScreen display assembly spare part information see Display assembly subcomponents on page 22 17 3 in AG FHD LED TouchScreen display assembly for use on HP ENVY TouchSmart 720252 001 m7 Notebook PC computer models 17 3 in BV HD LED TouchScreen display assembly for use only on HP ENVY 720783 001 TouchSmart m7 Notebook PC computer models 17 3 in AG FHD LED TouchScreen display assembly for use only on HP ENVY 736478
92. roduct Name Description HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP ENVY TouchSmart 17 Notebook PC Processors e Intel Quad Core i7 4900MQ 2 80 GHz SC turbo up to 3 80 GHz processor 1600 MHz FSB 8 0 MB L3 cache 47 W e Intel Quad Core i7 4800MQ 2 70 GHz SC turbo up to 3 70 GHz processor 1600 MHz FSB 6 0 MB L3 cache 47 W e Intel Quad Core i7 4702MQ 2 20 GHz SC turbo up to 3 20 GHz processor 1600 MHz FSB 6 0 MB L3 cache 37 W e Intel Quad Core i7 4700MQ 2 40 GHz SC turbo up to 3 40 GHz processor 1600 MHz FSB 6 0 MB L3 cache 47 W e Intel Dual Core i5 4330M 2 80 GHz SC turbo up to 3 50 GHz processor 1600 MHz FSB 3 0 MB L3 cache 37 W e Intel Dual Core i5 4200M 2 50 GHz SC turbo up to 3 10 GHz processor 1600 MHz FSB 3 0 MB L3 cache 37 W e Intel Dual Core i3 4000M 2 40 GHz processor 1600 MHz FSB 3 0 MB L3 cache 37 W Chipset Intel HM87 Express Chipset Graphics Internal graphics Intel HD Graphics 4600 internal graphics Switchable discrete graphics e Nvidia N14P GV2 GeForce 740M switchable discrete graphics with 2GB of dedicated video memory 128Mx16 DDR3 1GHz x 8 pcs e Nvidia N14P GT GeForce 750M switchable discrete graphics with 2GB of dedicated video memory 128Mx16 DDR3 1GHz x 8 pcs e Nvidia N14P GT GeForce 750M switchable discrete graphics with 4GB of dedicated video memory 256Mx16 DDR3 1GHz x 8 pcs Panel 17 3 high definition HD light emitting
93. ry 736482 501 and the Windows 8 Standard operating system for use only on computer models equipped with Leap Motion capability Equipped with the Intel HM87 Express chipset a graphics subsystem with UMA memory 720265 601 and the Windows 8 Professional operating system Equipped with the Intel HM87 Express chipset a graphics subsystem with UMA memory 720265 501 and the Windows 8 Standard operating system Equipped with the MB HM87 Express chipset a graphics subsystem with UMA memory and 746450 501 the Windows 8 1 Standard operating system Equipped with the Intel HM87 Express chipset a graphics subsystem with UMA memory 746450 601 and the Windows 8 Professional operating system Equipped with the MB HM87 Express chipset a graphics subsystem with discrete memory 746451 501 and the Windows 8 1 Standard operating system Computer major components 19 Item Component Spare part number Equipped with the Intel HM87 Express chipset a graphics subsystem with discrete memory 746451 601 and the Windows 8 Professional operating system 12 USB board includes cables For use only on computer models equipped with a graphics subsystem with discrete memory 724142 001 For use only on computer models with Leap Motion capability 741074 001 For use only on computer models equipped with a graphics subsystem with UMA memory 720251 001 13 Fan 720235 001 14 Heat sink includes replacement thermal material For use
94. s designed specifically for 3D interaction using the speed and accuracy of Leap Motion technology 4 Fingerprint reader Allows a fingerprint logon to Windows instead of a password logon Chapter 2 External component identification Keys Component 1 2 esc key fn key Description Reveals system information when pressed in combination with the fn key Executes frequently used system functions when pressed in combination with the b key the spacebar or the esc key 3 4 Windows key Action keys Returns you to the Start screen from an open app or the Windows desktop NOTE Pressing the Windows key again will return you to the previous screen Execute frequently used system functions NOTE Onselect models the f5 action key turns the radiance backlight keyboard feature off or on 5 num Ik key Alternates between the navigational and numeric functions on the integrated numeric keypad 6 Integrated numeric keypad When num lk has been enabled it can be used like an external numeric keypad Keys 7 Component Description 1 Power light 0 i White The computer is on Blinking white The computer is in the Sleep state which is an energy saving mode The computer shuts off power to the display and other unneeded components Off The computer is off or in Hibernation Hibernation is an energy saving mode that uses the least amount
95. s donee caeenenda e a TE Coa dunes ects ET AEA tua eealee 33 Service CONSIGEFALIONS sii sidecicesiasidentevsanatdastusveanndacdesevanadentehuawsdagteateaaneddaestvanncahipesvanscddieanhaancauseeaanonelil 33 PIASUIC DAMS sereoo iar aa a a aa a anaa ce tedantede dice 33 Cables and COMMCCUONS sorsien a a aa a e S E 34 Drive Nanding aicctecedscerescseedivtvceenetcdeestanedaeere A badd dageseevedtdagesevesddtenaevisadsaneands Minaea vs cane 34 Grounding guidelines 0000 eee cee eete rere teeter ere n anette eee e NANANA AENEAN ANNADA AA KEKANA RANNAR 35 Electrostatic discharge damage eeeeeeceeeeeeee eee eeeneeeeeeeeeaeeeeeeeaaeeeeseeeiaeeeeeeenaeeeeseneaas 35 Packaging and transporting guidelines 00 eee eee eeeteteeeeeeeeeettaeeeeeeteeenaeees 36 Workstation guidelines 0 cece i ciee tere eiieee seer teeeeeeetieeeeeeeeniaeeeeetene 36 Equipment QuIdeClIMS we tavicicccsaievadenteecadends cacecdehaddcaesaadendecaceheaends cxreiedandine dees 37 5 Removal and replacement procedures for Customer Self Repair parts e e teeeeeeeeeeeeeeeeeeeeees 38 Component replacement procedures cecceccecceeeeeeeeeeeeeeceecaaacaecaeeeeeeeeeeeeeedseeseccceccassaeeaeeeeeeeeees 38 Battery EE E E E E E E E E E vviecttalays 39 oTa eS COVER 02 P EE T A E E 40 vii Hard AME ies ett ce Obes antec aaa a a a Mab wcdeesddeeseudens deat uate A aAA 41 Memory Modules erarego se oE tin daaaiehli J baaedundaescaddaagiaesta
96. sccedssestantdedinvebandigdesvabandagdsavebandagcsuvaanadsgasavabddadgasevebancteaces 71 Leap Motion module cccceeeeeceeceeeceeeeeeeeeeeeeeeeeee tee eaeaaaaaaaeaaecaeeeeeeeeeeeeeteeeeeteeeeneeeae 72 Power connector cable ainsana i E EE EEEa Ea 73 PAM esnisscts tanveanedecnsaaaeuntawedaccdecssaandeceudbataautedabannccadsuvendealunsnaeadeduapbannadeene aaldtedvadaadecsvaanstineen 74 System 00 0 eee eer 76 Heatsink sc cecssdaviteteavees Weed creer dentee a rhe a ee Pad Ea E at attend edits 78 PROCOSSON innnan shactedeaas shadiwesawaduddestaaadedecanamnsedeseandadaguatanadecdaueseanstanns oaiae a 79 TROY DOGG ss aise eds Seen sence hs wean Deeb EEE OA equate ened ss Wexeletlct EEEE EE 81 Rear Speake S onionenn aara E ta aed vacteadiunyie ethan EE EERE 84 Power button board sisinio a aa a aaa aAa aa a a EEA 86 TouchPad module asiasia ana aaa aaa eeaeaaeeaeeeeeeeeeeeeesageaaaaeaaeeeceeeeeeeeeeeeeeneenes 87 7 Windows 7 Using Computer Setup BIOS and HP PC Hardware Diagnostics UEFI 00000 89 Starting Setup Utility BIOS oo nr in nna nate ANAE EAA adaa ENAA 89 Updating the BlOS cicseiasssedyctawastedeves sh vgaecuee E aeeoedie tae 89 Determining the BIOS version sscccicaccrenreniicii dn EE 89 Downloading a BIOS update ee ecceeeceeee eect eeeeeeeeeee ee eeeeeeeeeeeeeeeeeeaeeeeeseeeaaaeeeeeseeenaaaeees 90 Using HP PC Hardware Diagnostics UEFI select models only cecceeceseeeeeeteeeeeeeet
97. stored On a regular schedule to be sure you have recent copies of personal information After you add many files for example if you saved videos from a birthday party Before using antivirus software to remove a malicious program After adding information that is hard to replace such as pictures videos music project files or data records Creating a backup using Windows Backup and Restore Windows allows you to back up files using Windows Backup and Restore You can select the level you want to back up from individual folders to drives The backups are compressed to save space To back up 1 2 Select Start gt Control Panel gt System and Security gt Backup and Restore Follow the on screen instructions to schedule and create a backup Eyf NOTE Windows includes the User Account Control feature to improve the security of the computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings See Help and Support for more information 96 Chapter9 Windows 7 Backing up restoring and recovering To restore see Restoring specific files using Windows Backup and Restore on page 97 Restore and recovery Restoring to a previous system restore point Sometimes installing a software program causes your computer or Windows to behave unpredictably Usually uninstalling the software fixes the problems If uninstalling does
98. system board spare part kit includes replacement thermal material Description Spare part number Equipped with the Intel HM87 Express chipset the Nvidia N14P GT GeForce 750M graphics 736481 601 subsystem with 4 GB of discrete memory and the Windows 8 Professional operating system for use only on computer models equipped Leap Motion capability Equipped with the Intel HM87 Express chipset the Nvidia N14P GT GeForce 750M graphics 736481 501 subsystem with 4 GB of discrete memory and the Windows 8 Standard operating system for use only on computer models equipped with Leap Motion capability Equipped with the Intel HM87 Express chipset the Nvidia N14P GT GeForce 750M graphics 720267 601 subsystem with 2 GB of discrete memory and the Windows 8 Professional operating system Equipped with the Intel HM87 Express chipset the Nvidia N14P GT GeForce 750M graphics 720267 501 subsystem with 2 GB of discrete memory and the Windows 8 Standard operating system Equipped with the Intel HM87 Express chipset the Nvidia N14P GV2 GeForce 740M graphics 720266 601 subsystem with 2 GB of discrete memory and the Windows 8 Professional operating system Equipped with the Intel HM87 Express chipset the Nvidia N14P GV2 GeForce 740M graphics 720266 501 subsystem with 2 GB of discrete memory and the Windows 8 Standard operating system Equipped with the Intel HM87 Express chipset a graphics subsystem with UMA memory and 736482 601
99. ter Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 39 Remove the display panel see Display panel on page 50 Remove the service cover see Service cover on page 40 Remove the hard drive see Hard drive on page 41 Remove the memory modules see Memory modules on page 43 Remove the WLAN module see WLAN module on page 44 Remove the optical drive see Optical drive on page 46 Remove the base enclosure see Base enclosure on page 55 Remove the top cover see Display hinges and top cover on page 63 Remove the display panel cable A Disconnect the display panel cable from the clips to release it 1 and then remove the cable 2 Reverse this procedure to install the display panel cables Component replacement procedures 65 Webcamera microphone module Description Spare part numbers Webcamera microphone module 720273 001 Webcamera microphone module cable 720229 001 Before removing the webcamera microphone module 1 o oN Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outl
100. th plug BS 1363 A with BSI or ASTA marks Requirements for specific countries and regions 101 11 Recycling When a non rechargeable or rechargeable battery has reached the end of its useful life do not dispose of the battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 102 Chapter 11 Recycling Index A AC adapter 12 spare part numbers 26 AC adapter spare part numbers 25 action keys identifying 7 antenna removal 67 spare part number 22 67 Antenna Kit spare part number 22 67 audio product description 3 audio out headphone jacks 11 B backups 94 base enclosure removal 55 spare part numbers 20 26 30 55 battery removal 39 spare part number 21 spare partnumbers 39 battery release latch 12 battery identifying 12 battery spare part numbers 26 bezel spare part number 22 BIOS determining version 89 downloading an update 90 updating 89 Blu ray Disc Read Write with SuperMulti DVD R RW Double Layer Combo Drive removal 46 spare part numbers 21 24 46 Blu ray Disc ROM with SuperMulti DVD R RW Double Layer Combo Drive removal 46 spare part numbers 21 24 46 Bluetooth label 14 boot order changing 99 bottom 14 buttons left
101. the AC adapter from the computer Remove the battery see Battery on page 39 Remove the service cover see Service cover on page 40 Remove the hard drive see Hard drive on page 41 Remove the memory modules see Memory modules on page 43 Remove the WLAN module see WLAN module on page 44 60 Chapter6 Removal and replacement procedures for Authorized Service Provider parts 9 Remove the optical drive see Optical drive on page 46 10 Remove the base enclosure see Base enclosure on page 55 Remove the optical drive connector board A Remove the screw 1 and then lift the optical drive connector board 2 to remove it Reverse this procedure to install the optical drive connector board Subwoofer Description Spare part number Subwoofer 720263 001 Before removing the subwoofer follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer p Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 39 Remove the service cover see Service cover on page 40 Remove the hard drive see Hard drive on page 41 Remove the memory modules see Memory modules on page 43
102. the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 39 Remove the service cover see Service cover on page 40 Remove the hard drive see Hard drive on page 41 Remove the memory modules see Memory modules on page 43 Remove the WLAN module see WLAN module on page 44 Remove the optical drive see Optical drive on page 46 Remove the base enclosure see Base enclosure on page 55 Component replacement procedures 59 Remove the front speakers 1 2 3 Turn the computer with the front edge toward you Remove 4 screws 1 Disengage the cables and then remove the front speakers 2 Reverse this procedure to install the speakers Optical drive connector board Ey NOTE The optical drive connector board and cable are included in the optical drive spare part kit See x for optical drive spare part kit information Before removing the optical drive connector board follow these steps 1 5 on g S Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging
103. the power connector cable and bracket Fan Description Spare part number Fan with foil 720235 001 74 Chapter6 Removal and replacement procedures for Authorized Service Provider parts Before removing the fan 1 p op on Pp op 10 11 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 39 Remove the display panel see Display panel on page 50 Remove the service cover see Service cover on page 40 Remove the hard drive see Hard drive on page 41 Remove the memory modules see Memory modules on page 43 Remove the WLAN module see WLAN module on page 44 Remove the optical drive see Optical drive on page 46 Remove the base enclosure see Base enclosure on page 55 Remove the fan 1 Disconnect the fan cable from the system board and then remove the piece of tape that secures the fan to the heat sink 1 Remove the 3 screws securing the fan to the unit 2 and 3 Lift the fan 4 to remove it Reverse this procedure to install the fan Component replacement procedures 75 System board Ey NOTE The
104. to the hard drive Make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates BIOS installation procedures vary Follow any instructions that are displayed on the screen after the download is complete If no instructions are displayed follow these steps 1 Open Windows Explorer by selecting Start gt Computer 2 Double click your hard drive designation The hard drive designation is typically Local Disk C 3 Using the hard drive path you recorded earlier open the folder on your hard drive that contains the update 4 Double click the file that has an exe extension for example filename exe The BIOS installation begins 5 Complete the installation by following the on screen instructions hopes After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Using HP PC Hardware Diagnostics UEFI select models only 90 HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface UEFI that allows you to run diagnostic tests to determine if the computer hardware is functioning properly The tool runs outside of the operating system to isolate hardware failures from issues that may
105. ttery see Battery on page 39 Remove the display panel see Display panel on page 50 Remove the service cover see Service cover on page 40 Remove the hard drive see Hard drive on page 41 Remove the memory modules see Memory modules on page 43 Remove the WLAN module see WLAN module on page 44 Remove the optical drive see Optical drive on page 46 Remove the base enclosure see Base enclosure on page 55 Remove the top cover see Display hinges and top cover on page 63 Remove the WLAN antenna cables Component replacement procedures 67 A Remove the WLAN antenna transceivers 1 and then remove the cables 2 from the left and right sides of the hinge Reverse this procedure to install the WLAN antenna cables 68 Chapter6 Removal and replacement procedures for Authorized Service Provider parts USB board Description Spare part number For use only on computer models equipped with a graphics subsystem with discrete memory 724142 001 For use only on computer models with Leap Motion capability 741074 001 For use only on computer models equipped with a graphics subsystem with UMA memory 720251 001 Before removing the USB board follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system N Disconnect all external devices connected to the comput
106. uch as monitors or speakers Avoid exposing a drive to temperature extremes or liquids If a drive must be mailed place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package FRAGILE 34 Chapter4 Removal and replacement procedures preliminary requirements Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can destroy static sensitive devices or microcircuitry Even if the spark is neither felt nor heard damage may have occurred An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle Or the device may function normally for a while then degrade in the internal layers reducing its life expectancy Z CAUTION To prevent damage to the computer when you are removing or installing internal components observe these precautions Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touchi
107. ugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 39 Remove the display panel see Display panel on page 50 Remove the service cover see Service cover on page 40 Remove the hard drive see Hard drive on page 41 PORN pP un p Remove the RTC battery see RTC battery see RTC battery on page 54 Component replacement procedures 87 9 10 11 12 13 14 15 Remove the memory modules see Memory modules on page 43 Remove the WLAN module see WLAN module on page 44 Remove the optical drive see Optical drive on page 46 Remove the base enclosure see Base enclosure on page 55 Remove the fan see Fan on page 74 Remove the system board see System board on page 76 Remove the keyboard see Keyboard on page 81 Remove the TouchPad button board and cable 1 ve 3 Turn the top cover upside down with the back edge toward you Disconnect the cable that secures the TouchPad cable to the system board Remove the 5 Phillips PM 2 53 0 screws 1 and the 2 Phillips PM 2 5x3 0 screws 2 that secure the TouchPad button board to the top cover Lift up on the rear edge slide backward and then remove the TouchPad button board and cable 3 Reverse this procedure to install the TouchPad button board and cable 88 Chapter6 Removal and replacement procedures for Authorized Service Provide
108. uter models and computer models equipped with a non TouchScreen display assembly includes keyboard cable and pointing stick cable For use in the United States 720242 001 For use in Italy 720242 061 For use in France 720242 051 Before removing the keyboard follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer amp Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 39 Remove the display panel see Display panel on page 50 Remove the service cover see Service cover on page 40 Remove the hard drive see Hard drive on page 41 Remove the RTC battery see RTC battery see RTC battery on page 54 Remove the memory modules see Memory modules on page 43 Remove the WLAN module see WLAN module on page 44 2 228 PW NOH A oO Remove the optical drive See Optical drive on page 46 82 Chapter6 Removal and replacement procedures for Authorized Service Provider parts 12 Remove the base enclosure see Base enclosure on page 55 13 Remove the fan see Fan on page 74 14 Remove the system board see System board on page 76 Remove the keyboard 1 Release th
109. wn through the operating system Ld Disconnect all external devices connected to the computer ad Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the display panel see Display panel on page 50 Remove the service cover see Service cover on page 40 Remove the hard drive see Hard drive on page 41 Remove the memory modules see Memory modules on page 43 Remove the WLAN module see WLAN module on page 44 O pp Ss o pi p Remove the optical drive see Optical drive on page 46 72 Chapter6 Removal and replacement procedures for Authorized Service Provider parts 10 Remove the base enclosure see Base enclosure on page 55 11 Remove the USB board see USB board on page 69 12 Remove the fingerprint reader module see Fingerprint reader board on page 71 Remove the Leap Motion module 1 Disconnect the Leap Motion module cable 1 from the system board 2 Remove the two Phillips PM1 5 2 5 screws 2 that secure the Leap Motion module to the top cover 3 Detach the Leap Motion module grounding shield 3 from the top cover The Leap Motion grounding shield is attached to the top cover with double sided adhesive 4 Remove the Leap Motion module 4 E 1 3 i E EA atl ry Reverse this procedure to install the Leap Motion module Pow
110. y responsible for evaluation in the country or region where it will be used 2 The flexible cord must be Type SVT SJT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15 A 125 V or NEMA 6 15P 15 A 250 V ac configuration CSA or C UL mark UL file number must be on each element 3 The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCTF 3 conductor 0 75 mm or 1 25 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V ac configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the CCC certification mark 5 The flexible cord must be Type HOSVV F 3X0 75 mm conductor size KTL logo and individual approval number must be on each element Corset approval number and logo must be printed on a flag label 6 The flexible cord must be Type HVCTF 3x1 25 mm conductor size Power cord set fittings appliance coupler cable and wall plug must bear the BSMI certification mark 7 For 127 V ac the flexible cord must be Type SVT or SJT 3 x 18 AWG with plug NEMA 5 15P 15 A 125 V ac with UL and CSA or C UL marks For 240 V ac the flexible cord must be Type HO5VV F 3x0 75 1 00 mm conductor size wi
111. zed Service Provider parts 11 Remove the optical drive see Optical drive on page 46 12 Remove the base enclosure see Base enclosure on page 55 13 Remove the fan see Fan on page 74 14 Remove the system board see System board on page 76 15 Remove the keyboard see Keyboard on page 81 Remove the rear speakers A Disengage the power connector cable 1 from the tabs remove the 4 screws 2 and then remove the rear speakers 3 Reverse this procedure to install the rear speakers Component replacement procedures 85 Power button board Description Spare part number Power button board includes cable 720250 001 Before removing the Power button board follow these steps 1 se Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 39 Remove the display panel see Display panel on page 50 Remove the service cover see Service cover on page 40 Remove the hard drive see Hard drive on page 41 Remove the RTC battery see RTC battery see RTC battery on page 54 Remove the memory modules see Memory modules on pa

HP ENVY TouchSmart 17-j101nf

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