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HP ProDesk 400 G1

1. 84 Chapter 5 Removal and replacement procedures Microtower Power supply fa NOTE System board appearance may vary Description Spare part number Power supply 300W Energy Star 5 0 712298 001 Power supply 300W Energy Star 6 0 748824 001 Power supply 300W Active PFC 715184 001 Power supply 300W regular 715185 001 1 Prepare the computer for disassembly Preparation for disassembly on page 41 2 Remove the access panel Access panel on page 42 3 Disconnect the power cables from the following system board connectors e PWR e PWRCPU 4 Disconnect the power cables from the rear of the drives Power supply connectors connect to the drives as follows e P3 connector primary hard drive e P5 connector primary optical drive e P4 connector secondary hard drive e P connector secondary optical drive Power supply 85 5 From the outside rear of the chassis remove the four silver Torx T15 screws that connect the power supply to the chassis 86 Chapter 5 Removal and replacement procedures Microtower 6 From the inside of the chassis slide the power supply toward the front of the computer rotate slightly into the computer so the power supply clears the lip on the top of the chassis and then lift the power supply out of the chassis To install the power supply reverse the removal procedure Power supply 87 System board oy NOTE All system board spare part kits include re
2. Cause Solution Monitor is not turned on and the monitor light is not on Turn on the monitor and check that the monitor light is on Bad monitor Try a different monitor The cable connections are not correct Check the cable connection from the monitor to the computer and to the electrical outlet Solving display problems 161 162 Blank screen no video Cause You may have a screen blanking utility installed or energy saver features are enabled Solution Press any key or click the mouse button and type your password if set System ROM is corrupted system is running in Boot Block Emergency Recovery Mode indicated by eight beeps Reflash the system ROM with the latest BIOS image You are using a fixed sync monitor and it will not sync at the resolution chosen Computer is in Sleep state Monitor cable is plugged into the wrong connector Be sure that the monitor can accept the same horizontal scan rate as the resolution chosen Press the power button to resume from Sleep state CAUTION When attempting to resume from Sleep state do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data Systems may have a monitor connection on both the motherboard or an add in card Try moving the monitor connection to a different connector on the back of the computer Monitor settings in the computer are not compatible wi
3. Drives 59 Drive positions 1 5 25 inch half height drive bay optical drive shown 2 5 25 inch half height drive bay 3 3 5 inch drive bay for optional drive media card reader shown 4 Primary 3 5 inch internal hard drive bay 5 Secondary 3 5 inch internal hard drive bay NOTE The drive configuration on your computer may be different than the drive configuration shown above To verify the type and size of the storage devices installed in the computer run Computer Setup 60 Chapter 5 Removal and replacement procedures Microtower Removing a 5 25 inch drive A CAUTION All removable media should be taken out of a drive before removing the drive from the computer 1 Prepare the computer for disassembly Preparation for disassembly on page 41 Remove the access panel Access panel on page 42 Remove the front bezel Front bezel on page 43 ee Disconnect the power cable and data cable from the back of the drive CAUTION When removing the cables pull the tab or connector instead of the cable itself to g p avoid damaging the cable 5 Remove the two black M3 mounting screws from the side of the drive 1 and slide the drive out of the front of the drive bay 2 Installing a 5 25 inch drive Ey NOTE HP does not offer a 5 25 inch optical drive for this computer model A 5 25 inch optical drive can be purchased through a third party vendor 1 Prepare the computer for disassem
4. 4 After the shutdown is complete plug the mouse connector into the back of the computer or the keyboard and restart Program in use has stopped responding to commands Shut down the computer using the keyboard then restart the computer Solving keyboard and mouse problems 171 Mouse does not respond to movement or is too slow Cause Mouse may need cleaning Solution Remove the roller ball cover on the mouse and clean the internal components Mouse may need repair See the Worldwide Limited Warranty for terms and conditions Computer is in Sleep state Press the power button to resume from Sleep state CAUTION When attempting to resume from Sleep state do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data Mouse will only move vertically horizontally or movement is jerky Cause Mouse roller ball or the rotating encoder shafts that make contact with the ball are dirty Solution Remove roller ball cover from the bottom of the mouse and clean the internal components with a mouse cleaning kit available from most computer stores Solving Hardware Installation Problems 172 You may need to reconfigure the computer when you add or remove hardware such as an additional drive or expansion card If you install a plug and play device Windows automatically recognizes the device and configures the computer
5. A memory module in memory socket identified in the error message is missing critical SPD information or is incompatible with the chipset Populated DIMM Configuration is not optimized Recently added memory module s support ECC memory error correction 190 Chapter 9 POST error messages 1 Verify proper memory module type 2 Try another memory socket 3 Replace DIMM with a module conforming to the SPD standard Rearrange the DIMMs so that each channel has the same amount of memory 1 If additional memory was recently added remove it to see if the problem remains 2 Check product documentation for memory support information Control panel message 301 Keyboard Error Description Keyboard failure Recommended action 1 Reconnect keyboard with computer turned off 2 Check connector for bent or missing pins 3 Ensure that none of the keys are depressed 4 Replace keyboard 303 Keyboard Controller Error 1 O board keyboard controller 1 Reconnect keyboard with computer turned off 2 Replace the system board 304 Keyboard or System Unit Error Keyboard failure 1 Reconnect the keyboard with computer turned off 2 Ensure that none of the keys are depressed 3 Replace the keyboard 4 Replace the system board 501 Display Adapter Failure Graphics display controller 1 Reseat the graphics card if applicable 2 Clear CMOS See Appendix B Passwor
6. 1 2 Reboot the computer Unplug the power cord re seat the memory modules and reboot the computer If the memory configuration was recently changed unplug the computer restore the original memory configuration and reboot the computer If the error persists replace the system board 2201 MEBx Module did not checksum correctly 2202 PMM Deallocation Error during MEBx cleanup Memory error during POST execution of the Management Engine ME BIOS Extensions option ROM Memory error during POST execution of the Management Engine ME BIOS Extensions option ROM Reboot the computer Unplug the power cord re seat the memory modules and reboot the computer If the memory configuration was recently changed unplug the power cord restore the original memory configuration and reboot the computer If the error persists replace the system board Reboot the computer Unplug the power cord re seat the memory modules and reboot the computer If the memory configuration was recently changed unplug the power cord restore the original memory configuration and reboot the computer If the error persists replace the system board 2203 Setup error during MEBx execution MEBx selection or exit resulted in a setup failure 194 Chapter 9 POST error messages Reboot the computer Unplug the power cord re seat the memory modules and reboot the computer If the memory configura
7. Do not disassemble crush puncture short external contacts or dispose of in fire or water Replace the battery only with the HP spare designated for this product A CAUTION Before replacing the battery it is important to back up the computer CMOS settings When the battery is removed or replaced the CMOS settings will be cleared Static electricity can damage the electronic components of the computer or optional equipment Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object E NOTE The lifetime of the lithium battery can be extended by plugging the computer into a live AC wall socket The lithium battery is only used when the computer is NOT connected to AC power HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs go to hitp www hp com recycle 1 Remove disengage any security devices that prohibit opening the computer 2 Remove all removable media such as compact discs or USB flash drives from the computer 3 Turn off the computer properly through the operating system then turn off any external devices 4 Disconnect the power cord from the power outlet and disconnect any external devices Z CAUTION Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an ac
8. oy NOTE System board appearance may vary 1 Prepare the computer for disassembly Preparation for disassembly on page 41 2 Remove the access panel Access panel on page 42 3 Disconnect the fan cable from the system board connector labeled CPUFAN 1 and then loosen the four silver captive Torx T15 screws that secure the heat sink to the system board A CAUTION Remove fan sink retaining screws in diagonally opposite pairs as in an X to even the downward forces on the processor The pins on the socket are very fragile and any damage to them may require replacing the system board 78 Chapter 5 Removal and replacement procedures Microtower 4 Lift the fan sink from atop the processor A CAUTION Fan sink retaining screws should be tightened in diagonally opposite pairs as in an X to evenly seat the heat sink on the processor This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board Fan sink 79 Processor 80 Description Intel Core i7 processor Spare part number 4771 3 5 GHz 8 MB L3 cache 84W 4770 3 4 GHz 8 MB L3 cache 84W 742563 001 727373 001 4770s 3 1 GHz 8 MB L3 cache 65W 732507 001 Intel Core i5 processors 4670 3 4 GHz 6 MB L3 cache 84W 4670s 3 1 GHz 6 MB L3 cache 65W 727381 001 732506 001 4570 3 2 GHz 6 MB L3 cache 84W 727380 001 45
9. 7200 rpm 3 5 inch 747991 001 500 GB hard drive hybrid SSD 724938 001 256 GB Solid state Drive SSD self encrypting SED 680020 001 128 GB Solid state Drive SSD 665961 001 20 GB Solid state Drive SSD 683305 001 Optical drive Blu ray BD RW SuperMulti XL Drive 719157 001 Small Form Factor chassis spare parts 27 Description Spare part number DVD RW drive 657958 001 DVD ROM drive 608394 001 fey NOTE 2 5 inch solid state drives require an adapter for installation Misc boards Description Spare part number Nvidia NVS310 PCle x16 graphics card 512 MB 707252 001 Nvidia NVS315 PCle x16 graphics card 1 GB 720837 001 AMD Radeon HD8490 DP PCle x16 graphics card 1 GB 717219 001 AMD Radeon HD8350 DH PCle x16 graphics card 1 GB DDR3 717220 001 Intel PRO 1000 single port GbE NIC includes bracket 728562 001 Intel Dual Band Wireless N 7260 802 11 a b g n 2x2 Wireless NIC 745668 001 Sequential part number listing 28 Spare part Description number 202997 001 Adapter DVI I to VGA standard 397117 001 Hard drive adapter bracket to install 2 5 or 3 5 hard drives into 5 25 drive bay 463023 001 DMS 59 to dual VGA cable 487562 001 DisplayPort cable 583345 001 WLAN antennas 583654 001 Rubber foot 608394 001 DVD ROM drive 617450 001 Adapter DisplayPort to HDMI 632484 001 Adapter DisplayPort to VGA 638815 001 Serial port PCI card 638817 001 Printer port
10. Backing up restoring and recovering in Windows 7 215 To perform a System Recovery using recovery media 1 If you are using a set of DVDs insert the first recovery disc into the DVD drive tray and close the tray If you are using a recovery USB flash drive insert it into a USB port Click the Start button and then click Shut Down or If the computer is not responding press and hold the power button for approximately 5 seconds or until the computer turns off Disconnect all peripheral devices from the computer except the monitor keyboard and mouse Press the power button to turn on the computer and press Esc as the computer is powering on to display the startup menu Use the arrow keys to select the boot menu and press Enter Use the arrow keys to select the location where the recovery media is inserted USB or DVD Press Enter to boot from that device If Recovery Manager asks if you want to run System Recovery from Media or Hard Drive select Media On the Welcome screen under need help immediately click Factory Reset If you are prompted to back up your files and you have not done so select Back up your files first recommended and then click Next Otherwise select Recover without backing up your files and then click Next If you are prompted to insert the next recovery disc do so When Recovery Manager is finished remove the recovery disc or the recovery USB flash drive from the system 10 Click Fin
11. F10 Utility Computer Setup Power NOTE Support for specific Computer Setup options may vary depending on the hardware configuration Table 7 4 Computer Setup Power Option Description OS Power e Idle Power Savings Extended Normal Allows certain operating systems to decrease the Management processors power consumption when the processor is idle Default is extended e Runtime Power Management Enable Disable Allows certain operating systems to reduce processor voltage and frequency when the current software load does not require the full capabilities of the processor Default is enabled e Unique Sleep State Blink Rates Enable Disable This feature is designed to provide a visual indication of what sleep state the system is in Each sleep state has a unique blink pattern Default is disabled NOTE For Windows 8 systems with Fast Boot support a normal shutdown goes to the 4 state not the S5 state gt SO On Solid white LED e S3 Stand By 3 blinks at 1Hz 50 duty cycle followed by a pause of 2 seconds white LED repeated cycles of 3 blinks and a pause o 4 Hibernation 4 blinks at 1Hz 50 duty cycle followed by a pause of 2 seconds white LED repeated cycles of 4 blinks and a pause gt S5 Soft Off LED is off Hardware Power Management SATA Power Management Enables or disables SATA bus and or device power management Default is enabled S5 Maximum Power
12. For example if you are populating the sockets with one 2 GB DIMM and three 1 GB DIMMs Channel A should be populated with the 2 GB DIMM and one 1 GB DIMM and Channel B should be populated with the other two 1 GB DIMMs With this configuration 4 GB will run as dual channel and 1 GB will run as single channel e In any mode the maximum operational speed is determined by the slowest DIMM in the system Installing DIMMs 48 A CAUTION You must disconnect the power cord and wait approximately 30 seconds for the power to drain before adding or removing memory modules Regardless of the power on state voltage is always supplied to the memory modules as long as the computer is plugged into an active AC outlet Adding or removing memory modules while voltage is present may cause irreparable damage to the memory modules or system board The memory module sockets have gold plated metal contacts When upgrading the memory it is important to use memory modules with gold plated metal contacts to prevent corrosion and or oxidation resulting from having incompatible metals in contact with each other Static electricity can damage the electronic components of the computer or optional cards Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object When handling a memory module be careful not to touch any of the contacts Doing so may damage the module 1 Prepare the
13. The cable from the device to the computer does not work 1 If possible replace the cable 2 Restart the computer The device is not working 1 Replace the device 2 Restart the computer USB ports on the computer are disabled in Computer Setup Run the Computer Setup utility and ensure that the USB ports are set to Enabled in Security gt USB Security Solving Internet access problems If you encounter Internet access problems consult your Internet Service Provider ISP or refer to the common causes and solutions listed in the following table Unable to connect to the Internet Cause Solution Internet Service Provider ISP account is not set up properly Verify Internet settings or contact your ISP for assistance Web browser is not set up properly Verify that the Web browser is installed and set up to work with your ISP Cable DSL modem is not plugged in Plug in cable DSL modem You should see a power LED light on the front of the cable DSL modem Cable DSL service is not available or has been interrupted Try connecting to the Internet at a later time or contact your due to bad weather ISP If the cable DSL service is connected the cable LED light on the front of the cable DSL modem will be on 184 Chapter 8 Troubleshooting without diagnostics Unable to connect to the Internet Cause The CAT5 UTP cable is disconnected Solution Connect the CAT5 UTP cable between the cable
14. You must use a USB flash drive with a capacity of at least 8 GB Backing up restoring and recovering in Windows 7 211 fey NOTE Recovery Media Creation formats the USB flash drive deleting any files on it Close all open programs Insert the USB flash drive into a USB port on the computer Click the Start button click All Programs click Security and Protection click Recovery Manager and then click Recovery Media Creation Click Create recovery media with a USB flash drive and then click Next Select the USB flash drive from the list of media The program will let you know how much storage is required to create the recovery drive If the USB flash drive does not have enough storage capacity it will appear grayed out and you must replace it with a larger USB flash drive Click Next Follow the on screen instructions When the process is complete label the USB flash drive and store it in a secure place Creating recovery discs with HP Recovery Disc Creator select models only HP Recovery Disc Creator is a software program that offers an alternative way to create recovery discs on select models After you successfully set up the computer you can create recovery discs using HP Recovery Disc Creator The recovery discs allow you to reinstall your original operating system as well as select drivers and applications if the hard drive becomes corrupted HP Recovery Disc Creator creates two kinds of recovery discs Windows 7 operat
15. 001 Intel Core i7 4770s 3 1 GHz 8 MB L3 cache 65W 732507 001 Intel Core i5 4670 3 4 GHz 6 MB L3 cache 84W 727381 001 Intel Core i5 4670s 3 1 GHz 6 MB L3 cache 65W 732506 001 Intel Core i5 4570 3 2 GHz 6 MB L3 cache 84W 727380 001 Microtower chassis spare parts 13 Item Description Spare part number Intel Core i5 4570s 2 9 GHz 6 MB L3 cache 65W 732505 001 Intel Core i5 4430 3 0 GHz 6 MB L3 cache 84W 745033 001 Intel Core i5 4430s 2 7 GHz 6 MB L3 cache 65W 745034 001 Intel Core i3 4340 3 6 GHz 4 MB L3 cache 54W 742562 001 Intel Core i3 4330 3 5 GHz 4 MB L3 cache 54W 742561 001 Intel Core i3 4130 3 4 GHz 4 MB L3 cache 54W 742560 001 Intel Pentium G3430 3 3 GHz 3 MB L3 cache 54W 742566 001 Intel Pentium G3420 3 2 GHz 3 MB L3 cache 54W 742565 001 Intel Pentium G3220 3 0 GHz 3 MB L3 cache 54W 742564 001 14 Chapter 3 Illustrated parts catalog Cables Item Description Spare part number 1 Front I O assembly 745049 001 2 Power switch LED assembly 745050 001 SATA data cable 14 inch 2 straight ends 745051 001 DMS 59 to dual VGA cable 463023 001 DMS 59 to dual DVI cable 463024 001 Adapter DisplayPort to VGA 632484 001 Adapter DisplayPort to DVI 662723 001 Adapter DisplayPort to HDMI 617450 001 Adapter DVI to VGA 657401 001 Adapter DVI I to VGA BFR PVC free 720216 001 Adapter DVI I to VGA Standard 202997 001 DisplayPort cabl
16. 001 Intel Core i7 4771 processor 3 5 GHz 8 MB L3 cache 84W 742564 001 Intel Pentium G3220 processor 3 0 GHz 3 MB L3 cache 54W 742565 001 Intel Pentium G3420 processor 3 2 GHz 3 MB L3 cache 54W 742566 001 Intel Pentium G3430 processor 3 3 GHz 3 MB L3 cache 54W 745033 001 Intel Core i5 4430 processor 3 0 GHz 6 MB L3 cache 84W 745034 001 Intel Core i5 4430s processor 2 7 GHz 6 MB L3 cache 65W 745036 001 Optical drive bezel blank 745046 001 Access panel 745047 001 Front bezel for use in all countries and regions except for the People s Republic of China 745048 001 Front bezel for use in the People s Republic of China 745049 001 Front I O assembly 745050 001 Power switch LED with holder 745051 001 SATA data cable 14 inch 2 straight ends 745052 001 Rear chassis fan standard 745053 001 Speaker 745054 001 Fan sink for use in 400 MT and 490 MT models 745238 001 System board for use in 400 MT models with NetClone includes replacement thermal material the People s Republic of China only 745240 001 System board for use in 490 MT models with NetClone includes replacement thermal material the People s Republic of China only 745668 001 Intel Dual Band Wireless N 7260 802 11 a b g n 2x2 Wireless NIC 747991 001 500 GB 7200 rpm SATA hard drive 3 5 inch Microtower chassis spare parts 21 Spare part Description number 747992 001 1 TB 7200 rpm hard drive 3 5 inch 747993 001 2 TB 7200 rp
17. 15P 15A 250V configuration 3 Appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law Flexible cord must be Type VCT or VCTF 3 conductor 0 75 mm conductor size Wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7A 125V configuration 222 Appendix B Power cord set requirements C Specifications Microtower specifications Chassis Height 14 05 in 357 mm Width 7 2 in 182 9 mm Depth 15 82 in 402 mm Approximate Weight 15 75 b 7 15 kg Temperature Range Operating 50 to 95 F 10 to 35 C Nonoperating 22 to 140 F 30 to 60 C NOTE Operating temperature is derated 1 0 C per 300 m 1000 ft to 3000 m 10 000 ft above sea level no direct sustained sunlight Maximum rate of change is 10 C Hr The upper limit may be limited by the type and number of options installed Relative Humidity noncondensing Operating 10 90 10 90 Nonoperating 38 7 C max wet bulb 5 95 5 95 Maximum Altitude unpressurized Operating 10 000 ft 3048 m Nonoperating 30 000 ft 9144 m Power Supply Operating Voltage Range 90 264 VAC Rated Voltage Range 100 240 VAC Rated Line Frequency 50 60 Hz Operating Line Frequency 47 63 Hz Microtower specifications 223 Standard Efficiency 300W active PFC 230 VAC input only High Efficiency 300W active PFC EStar 6 82 85 82 efficient a
18. 36 mouse 37 safety precautions 36 CMOS backing up 201 clearing and resetting 203 computer specifications 224 computer cleaning 36 country power cord set requirements 222 Customer Support 149 D DIMMs See memory disassembly preparation microtower 41 SFF 90 DisplayPort cable spare part number 15 19 25 28 DisplayPort connector module microtower removal and replacement 72 microtower spare part number 17 21 72 DMS 59 to dual DVI cable spare partnumber 15 19 DMS 59 to dual VGA cable spare partnumber 15 19 25 28 drive power cable SFF spare part number 25 30 Driver Recovery DVD creating 212 using for restore 216 Driver Recovery media Windows 209 Driver Recovery media Windows 8 1 209 drives locations 60 105 microtower cable connections 57 microtower installation 57 E electrostatic discharge ESD 32 preventing damage 33 error codes 188 197 messages 189 expansion card microtower installation 50 microtower removal 50 SFF installation 98 SFF removal 98 F f11 recovery Windows 8 208 f11 recovery Windows 8 1 208 fan microtower spare part number 21 22 84 microtower spare part number 16 19 fan duct SFF removal and replacement 119 SFF spare part number 119 SFF spare partnumber 26 30 fan sink microtower removal and replacement 78 microtower spare part number 16 SFF removal and replacement 128 SFF spare part number 128 SFF spare partnumber 26 31 fan power supply
19. 7 software and take full advantage of Windows 7 functionality See http windows microsoft com en us windows7 get know windows 7 for details About This Book Z WARNING Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life A CAUTION Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information Ey NOTE Text set off in this manner provides important supplemental information iv About This Book Table of contents 1 Product 6GNNGS cicicnuniouimuiunimumumianiumiinnniniinmmuimunuinumucnmumins 1 Standard configuration features 1002pornensnonensnelsnannoreapremsedebssespivedorennienadiadurelmoienrnibiensperdvaaninanss 1 Microtower enose a e a a ele ents sodas E E a 1 Small Form Factor csi wcesannacariecenss ed encexaanneasaeewriess ae a a Eara Pai e EAEE aiK EE I R E 2 Front panel components a aintds asa wieanerndaivexdvaatdecamesidoabenbetuninbesoavuaduanimscaveledoa oblioastuaasdelvaaensetonttonpaieumedes 3 Microtower model 400 490 x cies dee ce dwincioniavisons aot doinaneaevinaved samuel emdeaiiosteoneuieves 3 Small form Taclo ssesri nerned nienie oeie e a Ei E Eni EEE E Ea iea 3 Rear panel components sia atsassielbonaercansxetvaaaaiotswnielaesmcaaesteneaevabdtie nna ntvonaaalusaubinalvalnniniealrexominin 5 Microtower model 400 secs cacncasesctc tnd cosas t scores woseasabntenalotn d
20. AMD Radeon HD8350 PCle x16 graphics card 1 GB for use only in the People s Republic of 729084 001 China Intel PRO 1000 single port GbE NIC includes bracket 728562 001 The computer has three PCI Express x1 expansion slots and one PCI Express x16 expansion slot fey NOTE You can install a PCI Express x1 x8 or x16 expansion card in the PCI Express x16 slot For dual graphics card configurations the first primary card must be installed in the PCI Express x16 slot To remove replace or add an expansion card 1 Prepare the computer for disassembly Preparation for disassembly on page 41 2 Remove the access panel Access panel on page 42 50 Chapter 5 Removal and replacement procedures Microtower 3 Remove the screw that holds down the expansion card retention latch 1 then slide the latch up 2 and pull it off the rear of the chassis 3 4 Locate the correct vacant expansion socket on the system board and the corresponding expansion slot on the back of the computer chassis 5 Before installing an expansion card remove the expansion slot cover or the existing expansion card NOTE Before removing an installed expansion card disconnect any cables that may be attached to the expansion card a If you are installing an expansion card in a vacant socket you must slide one of the expansion slot covers up and out of the chassis or use a flatblade screwdriver to pry out one of the metal shield
21. Description number 202997 001 Adapter DVI I to VGA standard 397117 001 Hard drive adapter bracket to install 2 5 or 3 5 hard drives into 5 25 drive bay 463023 001 DMS 59 to dual VGA cable 463024 001 DMS 59 to dual DVI cable 487562 001 DisplayPort cable 583345 001 WLAN antennas 617450 001 Adapter DisplayPort to HDMI 632484 001 Adapter DisplayPort to VGA 638815 001 Serial port PCI card 638817 001 Printer port PCI card 643908 001 Chassis fan 646831 001 Hard drive power cable 646832 001 SATA optical drive power cable 657401 001 Adapter DVI to VGA 660408 001 DVD RW drive 662723 001 Adapter DisplayPort to DVI 665961 001 128 GB Solid state drive 671612 001 Memory module 2 GB PC3 12800 671613 001 Memory module 4 GB PC3 12800 674315 001 Mouse PS2 optical 674316 001 Mouse USB optical 674317 001 Mouse wireless for use only in Brazil 674318 001 Mouse USB 680020 001 256 GB Solid state drive self encrypting SED 682219 001 Blu ray BD RW SuperMulti XL Drive 682550 001 DVD ROM drive 683305 001 20 GB Solid state drive 689375 001 Memory module 8 GB PC3 12800 690418 001 DVD RW drive 700510 xx1 Washable keyboard Microtower chassis spare parts 19 20 Spare part Description number 70167 1 xx1 Keyboard smart card CCID 702084 001 Nvidia GeForce GT630 DP PCle x16 graphics card 2 GB 703372 001 HP Ultraslim Keyed Cable Lock 7035
22. E E 150 Solving general problems ai2sivencaa sevice nvddnvennaxdanonba ns pauiereud vivesadoonatnleanniaianesnant amulets 152 Solving power problems cach ters savatannnddinratesaduns beinendedawnelaraiplainonteitseaieddunnchanaitehalenuiniataneldeachante 156 Solving hard drive problems acs 2ccnAh ine scaiontans anes daciw stonentunceainandtaaxaituliatenamandeash mats amcnaunpacherie 157 Solving media card reader probleting si 195casanaenserupreansevesnonegnensandeeaspmavoneusniwananouaneaaiaeehs 160 Solving display problems gigi ca cater ncnn zctazaiin dane voici nctmirincasteeai pean acolaeaseaia daleipnp alesis isa dia lant peyiinge 161 Solving avdio problems ssssirgi airiran reei aa ia EAE RAE EAE E EEEa 167 viii Solving printer problems sce cn bes yr ecesiac dares are cite auip tensa nbsiatps ana cn dan dagen poatasieaveapateeedaion 169 Solving keyboard and mouse problems cccccesseecesseneeeeseneeeceseeeeeeceeseeeecseeeeeensneeeenaes 170 Solving Hardware Installation Problems scisinisaineasennhosenesauvbossaacneoaesabvadaneoasncs saan aenobaaniadinnedns 172 Solving Network Problems cccecassxindeimsncanavohorimeuolhendacwaseannitoaeentoesanvansee iui ate Gaseuduanncnsenetataen 175 Solving memory problems 952 nciiSanenstho arent tasannenio wn aN een enamine 178 Solving processor problems ican cannscacinranicodiiacntdeainmuchaaaiteqbetieanatha ae a a 180 Solving CD ROM and DVD pre bleits ccicssenvansaannenateancaceinunpneangamndde
23. Elite with USB dongle for use only in Brazil 724795 001 Mouse washable 724937 001 1 TB hard drive hybrid SSD 724938 001 500 GB hard drive hybrid SSD 727373 001 Intel Core i7 4770 processor 3 4 GHz 8 MB L3 cache 727380 001 Intel Core i5 4570 processor 3 2 GHz 6 MB L3 cache 727381 001 Intel Core i5 4670 processor 3 4 GHz 6 MB L3 cache 728562 001 Intel PRO 1000 single port GbE NIC includes bracket 729084 001 AMD Radeon HD8350 PCle x16 graphics card 1 GB for use only in the People s Republic of China Chapter 3 Illustrated parts catalog Spare part Description number 729085 001 AMD Radeon HD8470 PCle x16 graphics card 2 GB for use only in the People s Republic of China 729339 001 Keyboard USB unbranded Katydid 730323 xx1 Wireless keyboard mouse and dongle kit for use in all countries except for Brazil 732505 001 Intel Core i5 4570s processor 2 9 GHz 6 MB L3 cache 65W 732506 001 Intel Core i5 4670s processor 3 1 GHz 6 MB L3 cache 65W 732507 001 Intel Core i7 4770s processor 3 1 GHz 6 MB L3 cache 65W 735966 001 DisplayPort connector module for use only in 490 MT models 736835 001 Adapter USB 3 0 to 2 0 742560 001 Intel Core i3 4130 processor 3 4 GHz 4 MB L3 cache 54W 742561 001 Intel Core i3 4330 processor 3 5 GHz 4 MB L3 cache 54W 742562 001 Intel Core i3 4340 processor 3 6 GHz 4 MB L3 cache 54W 742563
24. Ensure that the cable and device at the other end are operating correctly Network controller interrupt is shared with an expansion board Under the Computer Setup Advanced menu change the resource settings for the board The network controller is defective Contact an authorized service provider Diagnostics passes but the computer does not communicate with the network Cause Network drivers are not loaded or driver parameters do not match current configuration Solution Make sure the network drivers are loaded and that the driver parameters match the configuration of the network controller Make sure the correct network client and protocol is installed The network controller is not configured for this computer Select the Network and Sharing Center icon in the Control Panel and configure the network controller To access Control Panel in Windows 7 click Start and then select Control Panel To access Control Panel in Windows 8 from the Start screen type c and then select Control Panel Network controller stopped working when an expansion board was added to the computer Cause Network controller interrupt is shared with an expansion board Solution Under the Computer Setup Advanced menu change the resource settings for the board The network controller requires drivers Verify that the drivers were not accidentally deleted when the drivers for a new expansion board were
25. Intel Core i5 4570s 2 9 GHz 6 MB L3 cache 65W 732505 001 Intel Core i5 4430 3 0 GHz 6 MB L3 cache 84W 745033 001 Intel Core i5 4430s 2 7 GHz 6 MB L3 cache 65W 745034 001 Intel Core i3 4340 3 6 GHz 4 MB L3 cache 54W 742562 001 Intel Core i3 4330 3 5 GHz 4 MB L3 cache 54W 742561 001 Intel Core i3 4130 3 4 GHz 4 MB L3 cache 54W 742560 001 Intel Pentium G3430 3 3 GHz 3 MB L3 cache 54W 742566 001 Intel Pentium G3420 3 2 GHz 3 MB L3 cache 54W 742565 001 Intel Pentium G3220 3 0 GHz 3 MB L3 cache 54W 742564 001 Intel Core i7 4770 3 4 GHz 8 MB L3 cache 727373 001 Intel Core i5 4670 3 4 GHz 6 MB L3 cache 727381 001 Intel Core i5 4570 3 2 GHz 6 MB L3 cache 727380 001 24 Chapter 3 Illustrated parts catalog Cables Item Description Spare part number 1 Front I O assembly 745037 001 2 Power switch assembly 745038 001 SATA drive power cable 745040 001 SATA data cable 19 5 inch 2 straight ends 745044 001 SATA data cable 14 0 inch 1 straight end 1 right angle 745045 001 DMS 59 to dual VGA cable 463023 001 Adapter DisplayPort to VGA 632484 001 Adapter DisplayPort to DVI 662723 001 Adapter DisplayPort to HDMI 617450 001 Adapter DVI to VGA 657401 001 Adapter DVI I to VGA BFR PVC free 720216 001 Adapter DVI I to VGA Standard 202997 001 DisplayPort cable 487562 001 Small Form Factor chassis spare parts 25 Misc parts Item
26. NOTE The backup process may take over an hour depending on file size and the speed of the computer 1 Select Start gt All Programs gt Maintenance gt Backup and Restore 2 Follow the on screen instructions to set up your backup System Restore If you have a problem that might be due to software that you installed on your computer or if you want to restore the system to a previous state without losing any personal information use System Restore to return the computer to a previous restore point fey NOTE Always use this System Restore procedure before you use the System Recovery feature Backing up restoring and recovering in Windows 7 213 To start System Restore 1 Close all open programs 2 Click the Start button right click Computer and then click Properties 3 Click System protection System Restore click Next and then follow the on screen instructions System Recovery A WARNING This procedure will delete all user information To prevent loss of information be sure to back up all user information so you can restore it after recovery System Recovery completely erases and reformats the hard disk drive deleting all data files that you have created and then reinstalls the operating system programs and drivers However you must reinstall any software that was not installed on the computer at the factory This includes software that came on media included in the computer accessory box and any
27. Network controller NOTE You must disable AMT before trying to hide the network controller e Serial port e Parallel port e SATA ports varies by model USB Security Allows you to set Enabled Disabled default is Enabled for e Front USB Ports e Rear USB Ports e Accessory USB Ports Slot Security Allows you to disable any PCI or PCI Express slot Default is enabled Network Boot Enables disables the computer s ability to boot from an operating system installed on a network server Feature available on NIC models only the network controller must be either a PCI expansion card or embedded on the system board Default is enabled System IDs Allows you to set e Asset tag 18 byte identifier a property identification number assigned by the company to the computer e Ownership tag 80 byte identifier displayed during POST e Universal Unique Identifier UUID number The UUID can only be updated if the current chassis serial number is invalid These ID numbers are normally set in the factory and are used to uniquely identify the system e Keyboard locale setting for System ID entry Computer Setup F10 Utilities 141 142 Table 7 3 Computer Setup Security continued Master Boot Record Security Enables disables Master Boot Record MBR security The MBR contains information needed to successfully boot from a disk and to access the data stored on the disk Master Boot Record Security may preven
28. Pull out any debris from the ball socket and wipe the ball with a clean dry cloth before reassembly e To clean the mouse body follow the procedures in Cleaning the Computer Case on page 36 Service considerations Listed below are some of the considerations that you should keep in mind during the disassembly and assembly of the computer Power supply fan The power supply fan is a variable speed fan based on the temperature in the power supply A CAUTION The cooling fan is always on when the computer is in the On mode The cooling fan is off when the computer is in Standby Suspend or Off modes You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage Service considerations 37 Tools and software Requirements To service the computer you need the following Screws Torx T 15 screwdriver Torx T 15 screwdriver with small diameter shank for certain front bezel removal Flat bladed screwdriver may sometimes be used in place of the Torx screwdriver Phillips 2 screwdriver Diagnostics software Tamper resistant T 15 wrench The screws used in the computer are not interchangeable They may have standard or metric threads and may be of different lengths If an incorrect screw is used during the reassembly process it can damage the unit HP strongly recommends that all screws removed during disassembly be kept with the par
29. Savings Turns off power to all nonessential hardware when system is off to meet EUP Lot 6 requirement of less than 0 5 Watt power usage Default is disabled PCI Express Power Management Sets Active State Power Management ASPM of the bus ASPM lets you set lower power modes that activate when the bus is not being used Options are Disabled LOs L1 LOs and L1 Default is ASPM Disabled Network Controller Sets ASPM of the bus ASPM lets you set lower power modes that activate when the bus is not being used Options are Disabled LOs L1 LOs and L1 Default is ASPM Disabled USB 3 0 Controller Sets ASPM of the bus ASPM lets you set lower power modes that activate when the bus is not being used Options are Disabled LOs L1 LOs and L1 Default is ASPM Disabled Thermal Fan idle mode This bar graph controls the minimum permitted fan speed NOTE This setting only changes the minimum fan speed The fans are still automatically controlled Computer Setup F10 Utilities 145 Computer Setup Advanced 146 configuration fey NOTE Support for specific Computer Setup options may vary depending on the hardware Table 7 5 Computer Setup Advanced for advanced users Option Heading Power On Options Allows you to set POST mode QuickBoot Clear Memory FullBoot or FullBoot Every x Days QuickBoot default Do not clear memory or perform a memory test FullBoot Memory test count
30. Set Description Invalid time or date in configuration memory RTC real time clock battery may need to be replaced Recommended action Reset the date and time under Control Panel Computer Setup can also be used If the problem persists replace the RTC battery See the Removal and Replacement section for instructions on installing a new battery or contact an authorized dealer or reseller for RTC battery replacement 163 Time amp Date Not Set CMOS jumper may not be properly installed Check for proper placement of the CMOS jumper if applicable 164 MemorySize Error Memory amount has changed since the last boot memory added or removed Press the F1 key to save the memory changes 164 MemorySize Error Memory configuration incorrect 1 Run Computer Setup or Windows utilities 2 Make sure the memory module s are installed properly 3 If third party memory has been added test using HP only memory 4 Verify proper memory module type 201 Memory Error RAM failure 1 Ensure memory modules are correctly installed 2 Verify proper memory module type 3 Remove and replace the identified faulty memory module s 4 If the error persists after replacing memory modules replace the system board 213 Incompatible Memory Module in Memory Socket s X X 214 DIMM Configuration Warning 219 ECC Memory Module Detected ECC Modules not supported on this Platform
31. USB diskette drives 138 Chapter 7 Computer Setup F10 Utility Table 7 2 Computer Setup Storage continued Storage Options SATA Emulation Allows you to choose how the SATA controller and devices are accessed by the operating system There are three supported options IDE RAID and AHCI default CAUTION SATA emulation changes may prevent access to existing hard drive data and degrade or corrupt established volumes IDE This is the most backwards compatible setting of the three options Operating systems usually do not require additional driver support in IDE mode RAID Allows DOS and boot access to RAID volumes Use this mode with the RAID device driver loaded in the operating system to take advantage of RAID features AHCI default option Allows operating systems with AHCI device drivers loaded to take advantage of more advanced features of the SATA controller NOTE The RAID AHCI device driver must be installed prior to attempting to boot from a RAID AHCI volume If you attempt to boot from a RAID AHCI volume without the required device driver installed the system will crash blue screen RAID volumes may become corrupted if they are booted to after disabling RAID Removable Media Boot Enables disables ability to boot the system from removable media Default is enabled Boot Order Allows you to e UEFI Boot Sources Specify the order in which EFI boot sources such as a internal hard drive USB
32. V 12 000 V Motions of bench worker 400 V 800 V 6 000 V Removing DIPs from plastic tube 400 V 700 V 2 000 V Removing DIPs from vinyl tray 2 000 V 4 000 V 11 500 V Removing DIPs from Styrofoam 3 500 V 5 000 V 14 500 V Removing bubble pack from PCB 7 000 V 20 000 V 26 500 V Packing PCBs in foam lined box 5 000 V 11 000 V 21 000 V These are then multi packaged inside plastic tubes trays or Styrofoam fy NOTE 700 volts can degrade a product Preventing electrostatic damage to equipment Many electronic components are sensitive to ESD Circuitry design and structure determine the degree of sensitivity The following packaging and grounding precautions are necessary to prevent damage to electric components and accessories To avoid hand contact transport products in static safe containers such as tubes bags or boxes Protect all electrostatic parts and assemblies with conductive or approved containers or packaging Keep electrostatic sensitive parts in their containers until they arrive at static ree stations Place items on a grounded surface before removing them from their container Always be properly grounded when touching a sensitive component or assembly Avoid contact with pins leads or circuitry Place reusable electrostatic sensitive parts from assemblies in protective packaging or conductive foam Electrostatic discharge information 33 Personal grounding methods and equipment Use the following equipment to pr
33. X16PCIEXP black Expansion Card 5 Parallel Port PAR black Optional Parallel Port 6 Serial Port COMB black Optional Second Serial Port 7 Battery BAT black Memory Module 8 DIMM3 Channel A DIMM3 black Memory Module 9 DIMM1 Channel B DIMM1 black Memory Module 10 SATA 3 0 SATAO dark blue Primary Hard Drive 11 SATA 3 0 SATA1 light blue Secondary Hard Drive 12 SATA 2 0 SATA5 white Optical Drive 13 USB2 0 MEDIA black USB 2 0 Device such as a Media Card Reader 102 Chapter 6 Removal and replacement procedures Small Form Factor Drives Description Spare part number Optical drives DVD RW drive 657958 001 DVD ROM drive 608394 001 Blu ray BD RW SuperMulti XL Drive 719157 001 Hard drives 2 TB 7200 rpm hard drive 3 5 inch 747993 001 1 TB hard drive hybrid SSD 724937 001 1 TB 7200 rpm hard drive 3 5 inch 747992 001 500 GB 7200 rpm hard drive 3 5 inch 74799 1 001 500 GB hard drive hybrid SSD 724938 001 256 GB Solid State Drive SSD self encrypting SED 680020 001 128 GB Solid State Drive SSD 665961 001 20 GB Solid State Drive SSD 683305 001 Card reader 14 in 1 USB 3 0 3 5 inch 716390 001 Adapter USB 3 0 to 2 0 736835 001 When installing drives follow these guidelines The primary Serial ATA SATA hard drive must be connected to the dark blue primary SATA connector on the system board labeled SATAO Connect a secondary hard drive to the light blue SATA connector on the
34. a A N vA 9 Lift the system board up and out of the chassis To install the system board reverse the removal procedure Ey NOTE When replacing the system board you must also change the chassis serial number in the BIOS A CAUTION When reconnecting the cables it is important that they be positioned correctly System board 133 Changing from desktop to tower configuration The Small Form Factor computer can be used in a tower orientation with an optional tower stand that can be purchased from HP 1 Prepare the computer for disassembly Preparation for disassembly on page 90 2 Orient the computer so that its right side is facing down and place the computer in the optional stand NOTE To stabilize the computer in a tower orientation HP recommends the use of the optional tower stand 3 Reconnect the power cord and any external devices then turn on the computer NOTE Ensure at least 10 2 centimeters 4 inches of space on all sides of the computer remains clear and free of obstructions 134 Chapter 6 Removal and replacement procedures Small Form Factor 7 Computer Setup F10 Utility Computer Setup F10 Utilities Use Computer Setup F10 Utility to do the following Change factory default settings Set the system date and time Set view change or verify the system configuration including settings for processor graphics memory audio storage communications and input
35. a time and repeat this procedure until failure occurs Replace the device that is causing the failure Continue adding devices one at a time to ensure all devices are functioning properly 4 Replace the power supply 5 Replace the system board Solving hard drive problems Hard drive error occurs Cause Solution Hard disk has bad sectors or has failed 1 In Windows 7 click Start click Computer and right click on a drive Select Properties and then select the Tools tab Under Error checking click Check Now In Windows 8 on the Start screen type e and then select File Explorer from the list of applications In the left column expand Computer right click on a drive select Properties and then select the Tools tab Under Error checking click Check 2 Use a utility to locate and block usage of bad sectors If necessary reformat the hard disk Solving hard drive problems 157 Disk transaction problem Cause Either the directory structure is bad or there is a problem with a file Drive not found identified Cause Cable could be loose Solution In Windows 7 click Start expand Computer and right click on a drive Select Properties and then select the Tools tab Under Error checking click Check Now In Windows 8 on the Start screen type e and then click File Explorer from the list of applications In the left column expand Computer right click on a drive select Properties and then select th
36. ania dice hehtnes ieee oe eee 76 Fan DL pss acta ivy geste enolate steered N a darn aOR TAN 78 ALIES ng cobeian E E E E tiennna iehiene mera puntartenits 80 yee een ee Re ee re ee UR one ne ene Re ee ene or serene eee reer yr 82 EBT isi ep crease iene chong A N E ate dona hee oe emt eas naan tana mnoganayoaes 84 Power suppl staccato ted Parps ceca tee la ge ceases ems nena ees cade EE E E aE 85 System bodid aee Se e e va ir everson erp E ecetne glen E apse 88 6 Removal and replacement procedures Small Form Factor cccsccccsssccessceessscecesceeees 90 Preperation for disassembly c1ssselsvesantosssiovsnonseondacgmresoxonpanspsondtarrnnnseunndtadesorsbenedvnasremeneaondiasheines 90 PES S n a cedar bene ise ol ith te elo hla ied Pail Wl ie lai aah pened asin 91 Front bezeler siere ana e R TEE E cr diawe quate redinlgdeconeranderi canes 92 Front bezel security az crescavondeanerennrinsavadecneixcebvasadeingacitvate soni onwaaaueisesebininind praetneraiseeenaseveln 93 Bezel blanks suns divine itt ie bi uae ee al edb i i ote DD diced iee edna 94 MOEMONY Becca pices sapnata scysnecvaqseyapsraezcna E EEEE E E E E EE EEE P REE ETERA Aa E EEE E 95 DIMMS e E E eo nets Sansa eae nner 95 DDRI SDRAM DIMMS sosire sbins sin e e ia Slit aiid RAM e o til Glia 95 Populating DIMM sockets oy cnceeorsasvaceds veinasiep cates viasrscnranedeirtenj onan narenieaunuaanenaseria 96 Installing DIMMs apse isbn ponatolnaciobehireendeaseva ea bene nantataquakowina ag yan
37. applications e Be sure that all the needed device drivers have been installed e Ifyou have installed an operating system other than the factory installed operating system check to be sure it is supported on the system If you encounter software problems see the applicable solutions listed in the following table Computer will not continue and the HP logo does not display Cause Solution ROM issue POST error has occurred Observe the beeps and LED lights on the front of the computer See Appendix A POST error messages on page 188 to determine possible causes See the Worldwide Limited Warranty for terms and conditions 186 Chapter 8 Troubleshooting without diagnostics Computer will not continue after HP logo screen displays Cause System files may be damaged Solution In Windows 7 use recovery media to scan hard drive for errors or use Windows Startup Repair to fix problems that might prevent Windows from starting correctly Windows Startup Repair is one of the recovery tools in the System Recovery Options menu You can also create a system repair disc that contains the System Recovery Options menu If the problem is severe enough that Startup Repair doesn t start on its own and you can t access the System Recovery Options menu on your computer s hard disk you can get to the menu and start Startup Repair by using the Windows installation disc or a system repair disc that you created earlier In Windows 8 us
38. cables away from major heat sources like the heat sink e Do not jam cables on top of expansion cards or memory modules Printed circuit cards like these are not designed to take excessive pressure on them e Keep cables clear of sliding or moveable parts to prevent them from being cut or crimped when the parts are moved e When folding a flat ribbon cable never fold to a sharp crease Sharp creases may damage the wires e Some flat ribbon cables come prefolded Never change the folds on these cables e Do not bend any cable sharply A sharp bend can break the internal wires e Never bend a SATA data cable tighter than a 30 mm 1 18 in radius e Never crease a SATA data cable e Do not rely on components like the drive cage power supply or computer cover to push cables down into the chassis Always position the cables to lay properly by themselves 40 Chapter 4 Routine care SATA drive guidelines and disassembly preparation 5 Removal and replacement procedures Microtower Adherence to the procedures and precautions described in this chapter is essential for proper service After completing all necessary removal and replacement procedures run the Diagnostics utility to verify that all components operate properly yy NOTE Not all features listed in this guide are available on all computers Preparation for disassembly See Routine care SATA drive guidelines and disassembly preparation on page 32 for initial safety
39. computer for disassembly Preparation for disassembly on page 41 2 Remove the access panel Access panel on page 42 Chapter 5 Removal and replacement procedures Microtower 3 Open both latches of the memory module socket 1 and insert the memory module into the socket 2 Yo N o fey NOTE A memory module can be installed in only one way Match the notch on the module with the tab on the memory socket Populate the black DIMM sockets before the white DIMM sockets For maximum performance populate the sockets so that the memory capacity is spread as equally as possible between Channel A and Channel B 4 Push the module down into the socket ensuring that the module is fully inserted and properly seated Make sure the latches are in the closed position 3 5 Repeat steps 3 and 4 to install any additional modules The computer should automatically recognize the additional memory the next time you turn on the computer Memory 49 Expansion cards Description Spare part number Nvidia NVS310 PCle x16 graphics card 512 MB 707252 001 Nvidia NVS315 PCle x16 graphics card 1 GB 720837 001 AMD Radeon HD8490 DP PCle x16 graphics card 1 GB 717219 001 AMD Radeon HD8470 PCle x16 graphics card 2 GB for use only in the People s Republic of 702085 001 China AMD Radeon HD8350 DH PCle x16 graphics card 1 GB DDR3 717220 001 Nvidia GeForce GT630 DP PCle x16 graphics card 2 GB 702084 001
40. covers by lifting the green tab on the latch and rotating the latch to the open position 98 Chapter 6 Removal and replacement procedures Small Form Factor 5 Before installing an expansion card remove the expansion slot cover or the existing expansion card NOTE Before removing an installed expansion card disconnect any cables that may be attached to the expansion card a If you are installing an expansion card in a vacant socket remove the appropriate expansion slot cover on the back of the chassis Pull the slot cover straight up then away from the inside of the chassis b If you are removing a PCI Express x1 card hold the card at each end and carefully rock it back and forth until the connectors pull free from the socket Pull the expansion card straight up from the socket 1 then away from the inside of the chassis to release it from the chassis frame 2 Be sure not to scrape the card against the other components Expansion card 99 c f you are removing a PCI Express x16 card pull the retention arm on the back of the expansion socket away from the card and carefully rock the card back and forth until the connectors pull free from the socket Pull the expansion card straight up from the socket then away from the inside of the chassis to release it from the chassis frame Be sure not to scrape the card against the other components 6 Store the removed card in anti static packaging 7 Ifyou are not
41. damage to the cables and allows the drive cage to close properly 122 Chapter 6 Removal and replacement procedures Small Form Factor Power switch assembly Description Spare part number Power switch assembly 745038 001 1 Prepare the computer for disassembly Preparation for disassembly on page 90 Remove the access panel Access panel on page 91 Remove the front bezel Front bezel on page 92 Rotate the drive cage to its upright position oS PS Disconnect the cable from the system board connector labeled PB LED m Be ey D Power switch assembly 123 6 Remove the cable from the cable clips under the drive cage nae an 7 From the inside of the chassis press down on the tab on the top of the power switch to disengage the power switch from the chassis 124 Chapter 6 Removal and replacement procedures Small Form Factor 8 Pull the power switch out the front of the chassis while routing the cable through the hole in the chassis To install the power switch assembly first insert the cable through the hole from the front of the chassis After inserting the cable place the bottom of the assembly into the slot and then rotate the top up until it snaps into place NOTE Be sure to correctly route the cables beneath the drive cage when reinstalling the assembly Proper cable routing prevents damage to the cables and allows the drive cage to close properly Power swi
42. devices Select the Legacy device s IRQ DMA and I O Range The settings may not take effect for all operating systems To hide a device from the operating system see Security gt Device Security Bus Options Allows you to enable or disable e PCI SERR Generation Default is enabled e PCI VGA Palette Snooping which sets the VGA palette snooping bit in PCI configuration space only needed when more than one graphics controller is installed Default is disabled Device Options Allows you to set e Printer mode Bi Directional EPP ECP Output Only ECP Enhanced Capabilities Port EPP Enhanced Parallel Port Default is EPP ECP e Num Lock State at Power On off on Default is off e Integrated Video enable disable Use this option to disable the integrated video controller when another video controller is present in the system Default is enabled e Integrated Graphics Auto Disable Force Use this option to manage integrated UMA graphics memory allocation The value you choose is allocated permanently to graphics and is unavailable to the operating system For example if you set this value to 512M on a system with 2 GB of RAM the system always allocates 512 MB for graphics and the other 1 5 GB for use by the BIOS and operating system Default is Auto which sets memory allocation to 512 MB If you select Force the UMA Frame Buffer Size option displays which lets you set the UMA memory size allocation between 32 MB a
43. hard drive USB optical drive or internal optical drive are checked for a bootable operating system image Each device on the list may be individually excluded from or included for consideration as a bootable operating system source EFI boot sources always have precedence over legacy boot sources e Legacy Boot Sources Specify the order in which legacy boot sources such as a network interface card internal hard drive USB optical drive or internal optical drive are checked for a bootable operating system image Each device on the list may be individually excluded from or included for consideration as a bootable operating system source Specify the order of attached hard drives The first hard drive in the order will have priority in the boot sequence and will be recognized as drive C if any devices are attached NOTE To drag a device to a preferred place press Enter To remove the device from consideration as a bootable device press F5 You can use F5 to disable individual boot items as well as disable EFI boot and or legacy boot NOTE MS DOS drive lettering assignments may not apply after a non MS DOS operating system has started Shortcut to Temporarily Override Boot Order To boot one time from a device other than the default device specified in Boot Order restart the computer and press Esc to access the boot menu and then F9 Boot Order or only F9 skipping the boot menu when the monitor light turns green After POST
44. i3 4330 processor 3 5 GHz 4 MB L3 cache 54W 742562 001 Intel Core i3 4340 processor 3 6 GHz 4 MB L3 cache 54W 742563 001 Intel Core i7 4771 processor 3 5 GHz 8 MB L3 cache 84W 742564 001 Intel Pentium G3220 processor 3 0 GHz 3 MB L3 cache 54W 742565 001 Intel Pentium G3420 processor 3 2 GHz 3 MB L3 cache 54W 742566 001 Intel Pentium G3430 processor 3 3 GHz 3 MB L3 cache 54W 745033 001 Intel Core i5 4430 processor 3 0 GHz 6 MB L3 cache 84W 745034 001 Intel Core i5 4430s processor 2 7 GHz 6 MB L3 cache 65W 745037 001 Front I O cable assembly 745038 001 Power switch assembly 745039 001 Front bezel 745040 001 SATA drive power cable 745042 001 Access panel 745239 001 System board for use in models with NetClone includes replacement thermal material the People s Republic of China only 745044 001 Optical drive SATA cable 19 5 inch 2 straight ends Chapter 3 Illustrated parts catalog Spare part Description number 745045 001 SATA data cable 14 0 inch 1 straight end 1 right angle 745661 001 Fan sink 745668 001 Intel Dual Band Wireless N 7260 802 11 a b g n 2x2 Wireless NIC 747991 001 500 GB 7200 rpm hard drive 3 5 inch 747992 001 1 TB 7200 rpm hard drive 3 5 inch 747993 001 2 TB 7200 rpm SATA hard drive 3 5 inch Small Form Factor chassis spare parts 31 32 4 Routine care SATA drive guidelines and disassembly preparation This chapter provides ge
45. installing a new expansion card install an expansion slot cover to close the open slot A CAUTION After removing an expansion card you must replace it with a new card or expansion slot cover for proper cooling of internal components during operation 100 Chapter 6 Removal and replacement procedures Small Form Factor 8 To install a new expansion card hold the card just above the expansion socket on the system board then move the card toward the rear of the chassis 1 so that the bracket on the card is aligned with the open slot on the rear of the chassis Press the card straight down into the expansion socket on the system board 2 Ey NOTE When installing an expansion card press firmly on the card so that the whole connector seats properly in the expansion card slot 9 Rotate the slot cover retention latch back in place to secure the expansion card 10 Connect external cables to the installed card if needed Connect internal cables to the system board if needed 11 Reconfigure the computer if necessary Expansion card 101 System board connections Refer to the following illustration and table to identify the system board connectors for your model No System Board Connector System Board Label Color Component 1 PCI Express x1 X1PCIEXP3 black Expansion Card 2 PCI Express x1 X1PCIEXP2 black Expansion Card 3 PCI Express x1 X1PCIEXP1 black Expansion Card 4 PCI Express x16
46. key is turned on There is no sound or sound volume is too low Cause System volume may be set low or muted Cannot remove computer cover or access panel Cause Smart Cover Lock featured on some computers is locked Poor performance Cause Processor is too hot Solution Press the Num Lock key The Num Lock light must be off if you want fo use the arrow keys on the keypad You can also disable or enable the Num Lock key in Computer Setup at Advanced gt Device Options Solution 1 Check the Computer Setup settings to make sure the internal system speaker is not muted this setting does not affect the external speakers 2 Make sure the external speakers are properly connected and powered on and that the speakers volume control is set correctly 3 Use the system volume control available in the operating system to make sure the speakers are not muted or to increase the volume Solution Unlock the Smart Cover Lock using Computer Setup In case of forgotten password power loss or computer malfunction you must manually disable the Smart Cover lock A key to unlock the Smart Cover Lock is not available from HP Keys are typically available from a hardware store Solution 1 Make sure airflow to the computer is not blocked Leave a 10 2 cm 4 inch clearance on all vented sides of the computer and above the monitor to permit the required airflow 2 Make sure fans are connected and working pr
47. o o Na 2 Power Cord Connector Line Out Connector for powered audio devices green 2 Power Indicator Light 8 Voltage Select Switch 3 PS 2 Keyboard Connector purple 9 PS 2 Mouse Connector green 4 olola Serial Connector 10 8 R45 Network Connector 5 e amp USB2 0 Ports black 11 oO VGA Monitor Connector 6 mn DVI D Monitor Connector 12 gt J Line In Audio Connector blue NOTE An optional second serial port and an optional parallel port are available from HP When a graphics card is installed in one of the system board slots the video connectors on the graphics card and the integrated graphics on the system board may be used at the same time However for such a configuration only the display connected to the discrete graphics card will display POST messages The system board graphics can be disabled by changing settings in Computer Setup Rear panel components 5 Microtower model 490 1 Power Cord Connector 8 J Line Out Connector for powered audio devices green 2 Power Indicator Light 9 Voltage Select Switch 3 PS 2 Keyboard Connector purple 10 4 PS 2 Mouse Connector green 4 lOlOla Serial Connector 11 22 RJ 45 Network Connector 5 S lt USB 3 0 Ports blue 12 oO VGA Monitor Connector 6 eS USB2 0 Ports black 13 BD Optional DisplayPort 7 Br DVD Monitor Connector 14 4p Line In Audio Connector blue NOTE An optional secon
48. of the power supply The first branch is a two headed cable routed to the two 5 25 inch bays The second branch is a two headed cable routed to the two 3 5 inch hard drive bays e HP has provided extra drive mounting screws four silver 6 32 mounting screws and three black M3 mounting screws installed on the front of the chassis behind the bezel The 6 32 mounting screws are required for 3 5 inch hard drives installed in the 3 5 inch hard drive bays and for a USB 3 0 media card reader installed in the 3 5 inch optional drive bay M3 metric mounting screws are required for 5 25 inch optical drives If you are replacing a drive remove the mounting screws from the old drive and install them in the new drive Model 490 e The primary Serial ATA SATA hard drive must be connected to the dark blue primary SATA connector on the system board labeled SATAO e Connect secondary hard drives and optical drives to any of the light blue SATA connectors on the system board labeled SATA1 SATA4 and SATA5 e Connect a media card reader USB 3 0 cable to the black USB 3 0 connector on the system board labeled MEDIA 3 0 e The power cable for the drives has two branches coming out of the power supply The first branch is a two headed cable routed to the two 5 25 inch bays The second branch is a two headed cable routed to the two 3 5 inch hard drive bays e HP has provided extra drive mounting screws four silver 6 32 mounting screws and three black M3 mo
49. optical drive 1 m eR Prepare the computer for disassembly Preparation for disassembly on page 90 If the computer is on a stand remove the computer from the stand Remove the access panel Access panel on page 91 Remove the front bezel Front bezel on page 92 if you are installing a drive in a bay covered by a bezel blank then remove the bezel blank See Bezel blanks on page 94 for more information Before the new optical drive can be used the release latch must be attached Peel the backing off the adhesive on the release latch b Without allowing the release latch to touch the optical drive carefully align the holes on the release latch with the pins on the side of the optical drive Make sure the release latch is oriented properly c Insert the pin at the front of the optical drive into the hole at the end of the release latch and press firmly d Insert the second pin and press the entire release latch firmly to fasten the latch securely to the optical drive el Drives 11 6 Slide the optical drive through the front bezel all the way into the bay so that it locks in place 1 then connect the power and data cables to the rear of the drive 2 A 64 7 Connect the opposite end of the data cable to the white SATA connector on the system board labeled SATA5 WII Ey NOTE Refer to System board connections on page 102 for an illustration of the system board drive co
50. or not properly configured Solution See the documentation that came with the optional device Solving CD ROM and DVD problems 181 Movie will not play in the DVD drive Cause Solution Movie may be regionalized for a different country See the documentation that came with the DVD drive Decoder software is not installed Install decoder software Damaged media Replace media Movie rating locked out by parental lock Use DVD software to remove parental lock Media installed upside down Reinstall media Cannot eject compact disc tray load unit Cause Solution Disc not properly seated in the drive Turn off the computer and insert a thin metal rod into the emergency eject hole and push firmly Slowly pull the tray out from the drive until the tray is fully extended then remove the disc CD ROM CD RW DVD ROM or DVD R RW drive cannot read a disc or takes too long to start Cause Solution Media is corrupt Try different media to confirm whether media is valid Media has been inserted upside down Re insert the media with the label facing up The DVD ROM drive takes longer fo start because it has to Wait at least 30 seconds to let the DVD ROM drive determine determine the type of media played such as audio or video the type of media being played If the disc still does not start read the other solutions listed for this topic CD or DVD disc is dirty Clean CD or DVD with a CD cleaning kit availa
51. procedures 1 Remove disengage any security devices that prohibit opening the computer 2 Remove all removable media such as compact discs or USB flash drives from the computer 3 Turn off the computer properly through the operating system then turn off any external devices 4 Disconnect the power cord from the power outlet and disconnect any external devices A CAUTION Turn off the computer before disconnecting any cables Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet In some systems the cooling fan is on even when the computer is in the Standby or Suspend modes The power cord should always be disconnected before servicing a unit 5 As applicable lay the computer down on its side to achieve a safe working position fey NOTE During disassembly label each cable as you remove it noting its position and routing Keep all screws with the units removed A CAUTION The screws used in the computer are of different thread sizes and lengths using the wrong screw in an application may damage the unit Preparation for disassembly 41 Access panel Description Spare part number Access panel 745046 001 To access internal components you must remove the access panel 1 Prepare the computer for disassembly Preparation for disassembly on page 41 2 Loosen the two thumbscrews on the rear of the computer 1
52. secondary hard drive in the 3 5 inch optional drive bay 2 A CAUTION To prevent loss of work and damage to the computer or drive If you are inserting or removing a drive shut down the operating system properly turn off the computer and unplug the power cord Do not remove a drive while the computer is on or in standby mode Before handling a drive ensure that you are discharged of static electricity While handling a drive avoid touching the connector Handle a drive carefully do not drop it Do not use excessive force when inserting a drive Avoid exposing a hard drive to liquids temperature extremes or products that have magnetic fields such as monitors or speakers If a drive must be mailed place the drive in a bubble pack mailer or other protective packaging and label the package Fragile Handle With Care 104 Chapter 6 Removal and replacement procedures Small Form Factor Drive positions 1 Slim optical drive bay 2 3 5 inch internal hard drive bay 3 3 5 inch drive bay for optional drives media card reader shown 4 2 5 inch internal hard drive bay NOTE The drive configuration on your computer may be different than the drive configuration shown above To verify the type and size of the storage devices installed in the computer run Computer Setup Drives 105 Removing a 3 5 inch device A CAUTION All removable media should be taken out of a drive before removing the drive
53. spare part number 26 31 font O assembly spare part number 30 front bezel removal and replacement 91 92 front bezel spare part number 23 30 front O assembly removal and replacement 120 front I O assembly spare part number 25 power supply removal and replacement 117 power supply spare part number 23 29 power switch assembly removal and replacement 123 power switch assembly spare partnumber 25 30 preparation for disassembly 90 processor removal and replacement 130 SATA cable spare part number 25 speaker removal and replacement 126 speaker spare part number 26 30 system board removal and replacement 132 system board spare part number 23 29 30 software problems 186 servicing computer 38 Index 229 solid state drive spare part number 18 27 spare part number tamper resistant wrench 38 Torx T 15 screwdriver 38 speaker microtower removal and replacement 82 microtower spare part number 82 microtower spare part number 16 21 SFF removal and replacement 126 SFF spare part number 126 SFF spare part number 26 30 specifications computer 223 224 memory 95 microtower memory 46 static electricity 33 system board microtower removal and replacement 88 microtower spare part number 88 microtower spare part number 13 20 SATA connectors 39 SFF removal and replacement 132 SFF spare part number 132 SFF spare par number 23 29 30 system board connections 55 56 102 Syste
54. that will help you diagnose the problem Refer to Appendix A POST error messages on page 188 for more information e Turn up the brightness and contrast controls of the monitor if the monitor is dim e Press and hold any key If the system beeps then the keyboard should be operating correctly e Check all cable connections for loose connections or incorrect connections e Wake the computer by pressing any key on the keyboard or pressing the power button If the system remains in suspend mode shut down the computer by pressing and holding the power button for at least four seconds then press the power button again to restart the computer If the system will not shut down unplug the power cord wait a few seconds then plug it in again The computer will restart if it is set to power on automatically as soon as power is restored in Computer Setup If it does not restart press the power button to start the computer e Reconfigure the computer after installing a non plug and play expansion board or other option See Solving Hardware Installation Problems on page 172 for instructions e Be sure that all the needed device drivers have been installed For example if you are using a printer you need a driver for that model printer e Remove all bootable media CD DVD or USB device from the system before turning it on e Ifyou have installed an operating system other than the factory installed operating system check to be sure that it is s
55. that you restart the computer Default is Do not reset CAUTION The embedded security device is a critical component of many security schemes Erasing the security keys will prevent access to data protected by the Embedded Security Device Choosing Reset to Factory Settings may result in significant data loss e Measure boot variables devices to PCR1 Typically the computer measures the boot path and saves collected metrics to PCR5 a register in the Embedded Security Device Bitlocker tracks changes to any of these metrics and forces the user to re authenticate if it detects any changes Enabling this feature lets you set Bitlocker to ignore detected changes to boot path metrics thereby avoiding re authentication issues associated with USB keys inserted in a port Default is enabled Computer Setup F10 Utilities 143 144 Table 7 3 Computer Setup Security continued System Security OS management of Embedded Security Device enable disable This option allows the user to limit continued OS control of the Embedded Security Device Default is enabled This option is automatically disabled if Trusted Execution Technology is enabled e Reset of Embedded Security Device through OS enable disable This option allows the user to limit the operating system ability to request a Reset to Factory Settings of the Embedded Security Device Default is disabled NOTE To enable this option a Setup password must be set e No PPI
56. the headphones into the headphone connector on the connector The rear audio output connector is for powered front of the computer audio devices and is not designed for headphone use Computer appears to be locked up while recording audio Cause Solution The hard disk may be full Before recording make sure there is enough free space on the hard disk You can also try recording the audio file in a compressed format Line in jack is not functioning properly Cause Solution Jack has been reconfigured in the audio driver or application In the audio driver or application software reconfigure the software jack or set the jack to its default value 168 Chapter 8 Troubleshooting without diagnostics There is no sound or sound volume is too low Cause The application is set to use a different audio device than speakers Solution Some graphics cards support audio over the DisplayPort connection if applicable so multiple audio devices may be listed in Device Manager Make sure the correct device is being used To access Device Manager in Windows 7 click Start select Control Panel and then select Device Manager To access Device Manager in Windows 8 from the Start screen type c select Control Panel from the list of applications and then select Device Manager Some applications can select which audio output device is used Make sure the application has selected the correct audio device The operatin
57. to a USB device ccccceceeeeececeeeeesteeeeeetneeeeeeesneees 206 12 System backup and recovery sescssesisixrsensvcsveccesasssccenecstereeinasseresserestatentaeinesenesnseesenessens 207 Backing up restoring and recovering in Windows 8 1 or Windows 8 ccsseseeeeereeeeereeeetneees 207 Creating recovery media and backups cccccesccceseeseeeeeeeeneeeeseesaeeeeeeenseeeensnaeees 207 Restoring and recovering using Windows tools ccccseeceeceeeceeeeeteeeeeeseeeeeteeeeees 208 Using Reset when the system is not responding ccccsseccececeeeseteeeeeseteeees 208 Recovery using the Windows recovery USB flash drive esceeeeesreeeeeeees 209 Recovery using Windows operating system media purchased separately 209 Backing up restoring and recovering in Windows 7 cccccscccseeeseeeeeeneeeeeeeeeeeeeteseeeeeteaeeeeesaes 210 Creating recovery media id acaiorss sds vpcone bate esebrrcns seed adeittiatante ato Ae tba Ceantelies 210 Creating recovery media using HP Recovery Manager select models only 211 Creating recovery discs with HP Recovery Disc Creator select models only 212 Creating recovery discs aiipcisineniinsitinshntiesaveninsiceldnedaiiiulanlodeNceialtaisvctatwie s 212 Backing up your information i scvnnivanasisndoarenasdcprehearannratedensnmradanmorveeiaeners 213 System RESIONS earna a dete anendunnh O A E a E 213 Systemi RECOVETY nekeen a i en E E EE AAEE EE E EE TAE
58. to even the downward forces on the processor This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board 128 Chapter 6 Removal and replacement procedures Small Form Factor 5 Disconnect the fan cable from the system board connector labeled CPUFAN 1 and then lift the heat sink from atop the processor 2 When reinstalling the fan sink make sure that its bottom has been cleaned with an alcohol wipe and fresh thermal grease has been applied to the top of the processor CAUTION Fon sink retaining screws should be tightened in diagonally opposite pairs as in an X t evenly seat the fan sink on the processor to avoid damage that could require replacing the system board Make sure to replace the fan duct Failure to install the fan duct may cause the computer to overheat fe Fan sink 129 Processor 130 Description Intel Core i7 processors Spare part number 4771 3 5 GHz 8 MB L3 cache 84W 4770 3 4 GHz 8 MB L3 cache 84W 742563 001 727373 001 4770s 3 1 GHz 8 MB L3 cache 65W 732507 001 Intel Core i5 processors 4670 3 4 GHz 6 MB L3 cache 84W 4670s 3 1 GHz 6 MB L3 cache 65W 727381 001 732506 001 4570 3 2 GHz 6 MB L3 cache 84W 727380 001 4570s 2 9 GHz 6 MB L3 cache 65W 732505 001 4430 3 0 GHz 6 MB L3 cache 84W 4430s 2 7 GHz 6 MB L3 ca
59. use the two 6 32 mounting screws that were removed from the old device to install the new one Drives 67 5 If installing a USB 3 0 media card reader connect the media card reader cable to the USB 3 0 connector on the system board labeled MEDIA 3 0 tint fy NOTE Refer to System board connections model 400 on page 55 or System board connections model 490 on page 56 for an illustration of the system board drive connectors Removing a 3 5 inch hard drive Ey NOTE Before you remove the old hard drive be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive 1 Prepare the computer for disassembly Preparation for disassembly on page 41 Remove the access panel Access panel on page 42 Disconnect the power cable and data cable from the back of the hard drive gt a Remove the four 6 32 mounting screws 1 and slide the drive out of the bay 2 A a A A gt gt d amp 68 Chapter 5 Removal and replacement procedures Microtower Installing a 3 5 inch drive 1 Prepare the computer for disassembly Preparation for disassembly on page 41 2 Remove the access panel Access panel on page 42 3 You can install a 3 5 inch hard drive or a 2 5 inch hard drive with a 3 5 inch adapter bracket similar to the example shown below e Slide the drive into the bay adapter bracket ensuring the connector on the drive is f
60. 00 load 230V Rated Input Current 4A 1 This system utilizes an active power factor corrected power supply This allows the system to pass the CE mark requirements for use in the countries of the European Union The active power factor corrected power supply also has the added benefit of not requiring an input voltage range select switch SFF specifications 225 Index A access panel locked 153 microtower removal 42 microtower spare part number A2 microtower spare part number 13 21 SFF removal and replacement 91 SFF spare part number 91 SFF spare part number 23 30 adapter DisplayPort to DVI spare part number 15 19 25 28 adapter DisplayPort to HDMI spare part number 15 19 25 28 adapter DisplayPort to VGA spare part number 15 19 25 28 audible codes 197 audio problems 167 B backup and recovery Windows 7 210 Backup and Restore Windows 7 213 backups creating Windows 7 210 213 battery disposal 39 battery replacement 218 beep codes 197 bezel blank spare part number 44 226 Index booting options Full Boot 188 Quick Boot 188 C cable lock spare part number 17 20 26 29 cable management 40 cable pinouts SATA data 40 cautions AC power 32 cables 38 cooling fan 37 electrostatic discharge 32 keyboard cleaning 37 keyboard keys 37 CD ROM or DVD problems 181 chasis types illustrated 32 chassis fan microtower spare part number 19 chassis stand spare partnumber 26 cleaning computer
61. 1 DisplayPort connector module 490 MT models only Description Spare part number DisplayPort connector module for use only in 490 MT models 735966 001 1 Prepare the computer for disassembly Preparation for disassembly on page 41 Remove the access panel Access panel on page 42 Remove the front bezel Front bezel on page 43 A U N From the outside rear of the computer remove the Torx T15 screw that secures the DisplayPort module to the computer 72 Chapter 5 Removal and replacement procedures Microtower 5 From the inside of the computer pull the module straight up to disengage it from the system board connector To reinstall the DisplayPort connector module reverse the removal procedure DisplayPort connector module 490 MT models only 73 Front I O assembly Description Spare part number Front I O assembly 745049 001 1 Prepare the computer for disassembly Preparation for disassembly on page 41 Remove the access panel Access panel on page 42 Remove the front bezel Front bezel on page 43 oP From the inside of the computer disconnect the three front I O cables from the following system board connectors e FRONT USB 3 0 P24 e FRONT USB P23 e FRONT AUD P23 y Dad EUR i Atiria K j SH UD igual Ii 74 Chapter 5 Removal and replacement procedures Microtower 5 Remove the cables from the plastic tie on the base pan 6 From the fron
62. 214 System Recovery when Windows is responding ccccsecceeeeeeeeeseeseeteees 214 System Recovery when Windows is not responding cccccceeeesseeeeeeeees 215 System Recovery using recovery media select models only 0 00 215 Using HP Recovery Disc operating system discs select models only 216 Appendix A Battery replacement sccccsscccsscccsccccsscccscsccscsccscsccccscccescccessccesccoesscoeees 218 Appendix B Power cord set requirement ccccccccscccssccccscccesccccsscceccccsscccessccessccsscooees 221 General requirements gre eee ene ee ner ener errr were eRe TeR RP MeL evENT TEN eet er enti Meer vtaer ere re Nene rere orrer rae 221 Japanese power cord requirements cccccceeeseceeesenseecesneeeeeceseeceeneeeeeeseeeeeecseeeesenseesenaeess 221 Country specific requirements lt ivgce acmnds ha neeiied mdaiidtnts dusieandnazedonleagiauitadehenatiiaaauhacwdendadenntesancueds 222 Append C Specihicghona ssasisiscscckistccedtanscescsaiscsccdsacsssesitucthcncumiccemincaansdasamesinansscencdesacsies 223 Microtower specifications ca csssaconscarctansscsenrdaneuentguntinnanczeatateinedatesbetenantenabatnciatvaneddiestebiosidinnudeats 223 SFF specifications cue cra vh tse snan E e a E E E EE 224 1 Product features Standard configuration features Features may vary depending on the model For a complete listing of the hardware and software installed in the computer run t
63. 37 flash drive problems 183 flashing LEDs 197 front bezel microtower blank removal 44 microtower removal 43 microtower spare part number 43 microtower spare part number 13 21 removing blanks 94 SFF removal and replacement 92 SFF security 93 SFF spare part number 92 SFF spare part number 23 30 front O assembly microtower spare part number 74 microtower spare part number 15 21 SFF removal and replacement 120 SFF spare part number 120 SFF spare part number 25 30 front panel components microtower 3 small form factor 3 front panel problems 184 front USB panel microtower removal and replacement 74 G general problems 152 graphics card spare part number 18 28 grounding methods 34 H hard drive proper handling 38 SATA characteristics 39 spare part numbers 18 27 hard drive 2 5 inch microtower installation 69 microtower removal 68 SFF installation 115 SFF removal 115 hard drive 3 5 inch microtower installation 69 microtower removal 68 SFF installation 112 SFF removal 112 hard drive problems 157 hard drive recovery Windows 208 Windows 7 214 Windows 8 1 208 hardware installation problems 172 Help and Support Windows 7 210 helpful hints 150 HP Recovery Disc Creator using 212 l installing battery 218 microtower 2 5 inch hard drive 69 microtower 3 5 inch hard drive 69 microtower 5 25 inch optical drive 61 microtower drive cables 57 microtower expansion card 50 microtower media
64. 7 Installing DIMMS seisine taana ee E ae vena diene ne ESS 48 Expansion Cards cae ien ei aE e E E E E O EE AE A RA S E 50 System board connections model 400 cccccecesseeeesseeeseneeeeeeseeceseseeeeceseeeeeseeeseneeeeestaeeseaes 55 System board connections model 490 520d sessneivageectersvase arernersvrner NG aonameurneenrinenmadnene 56 DiI VGS lt casicessectnrcs ante saucosty is E oatpacttueannctenensaucussnacdioadeentenn fonec bopecsheneabsiantoeanestanseateutne cctes 57 Drive POSITIONS neseser e ohastmbsenb e E E ONE 60 Removing a 5 25 inch drive ca sshievidohenieen dave vedeveaweainnire alten pacne abo aneweneeucnaecees 61 Installing a 5 25 inch drive a canieron sc utd sa reasera so hadeswebetusnaloned mesheiredamebeainantaaubandaieemi ean 61 Removing a 3 5 inch device ccccecesccceceesnecceeeeeeeceenseecesnseeeecseaeeeeeeseeeeseeeeeeeenaaes 63 Installing a 3 5 inch device model 400 ii ccccacerernevauwierteiannehneiee dimen 65 Installing a 3 5 inch device model 490 sssccsiscsitarnsnctirayiocnnbaantdantesbeedieathwionnseantuaseoanes 67 Removing a 3 5 inch hard drive cnrsvsanccaersorsevesdeanndenssnebonsiinesedsinadenersniendunsodilesntichestnbs 68 Installing Rs ees plein dh ee emcee Cee eee ar ene a Pe ee ree re 69 DisplayPort connector module 490 MT models only ccsesseeeeeeeeeeteeeeeeeeeneeeeeeeeenteeeeeeeseaees 72 Front 1S SETI GLY oeenn E E E E EAE E E 74 Poweron itchy LE Didssein bly ssa
65. 70s 2 9 GHz 6 MB L3 cache 65W 732505 001 4430 3 0 GHz 6 MB L3 cache 84W 4430s 2 7 GHz 6 MB L3 cache 65W 745033 001 745034 001 Intel Core i3 processors 4340 3 6 GHz 4 MB L3 cache 54W 742562 001 4330 3 5 GHz 4 MB L3 cache 54W 4130 3 4 GHz 4 MB L3 cache 54W 742561 001 742560 001 Intel Pentium processors G3430 3 3 GHz 3 MB L3 cache 54W 742566 001 G3420 3 2 GHz 3 MB L3 cache 54W G3220 3 0 GHz 3 MB L3 cache 54W Remove the access panel Access panel on page 42 Remove the fan sink Fan sink on page 78 U A WO N Chapter 5 Removal and replacement procedures Microtower Rotate the locking lever to its full open position 1 Raise and rotate the microprocessor retainer to its fully open position 2 742565 001 742564 001 Prepare the computer for disassembly Preparation for disassembly on page 41 6 Carefully lift the processor from the socket 3 A CAUTION Do NOT handle the pins in the processor socket These pins are very fragile and handling them could cause irreparable damage Once pins are damaged it may be necessary to replace the system board e NOTE After installing a new processor onto the system board always update the system ROM to ensure that the latest version of the BIOS is being used on the computer The latest system BIOS can be found on the Web at http www8 hp com us en support
66. 97 001 Hard drive carrier 2 5 inch to 3 5 inch 707252 001 Nvidia NVS310 PCle x16 graphics card 512 MB 709695 xx1 Keyboard unbranded 712298 001 Power supply for use in the microtower 300W Energy Star 5 0 715184 001 Power supply for use in the microtower 300W Active PFC 715185 001 Power supply for use in the microtower 300W regular 716390 001 Card reader 14 in 1 USB 3 0 3 5 inch 717219 001 AMD Radeon HD8490 DP PCle x16 graphics card 1 GB 717220 001 AMD Radeon HD8350 DH PCle x16 graphics card 1 GB DDR3 718412 001 System board for use in 490 models without Windows 8 includes replacement thermal material 718412 501 System board for use in 490 models with Windows 8 Standard includes replacement thermal material 718412 601 System board for use in 490 models with Windows 8 Professional includes replacement thermal material 718413 001 System board for use in 400 models without Windows 8 includes replacement thermal material 718413 501 System board for use in 400 models with Windows 8 Standard includes replacement thermal material 718413 601 System board for use in 400 models with Windows 8 Professional includes replacement thermal material 719901 001 Mouse USB Portia 720216001 Adapter DVI I to VGA BFR PVC free 720837 001 Nvidia NVS315 PCle x16 graphics card 1 GB 724718 xx1 Keyboard PS 2 for use in models with Windows 8 7247 20 xx1 Keyboard USB black for use in models with Windows 8 724722 201 Keyboard wireless HP
67. Description Spare part number 1 Fan sink includes replacement thermal material 745661 001 2 Speaker 727149 001 3 Printer port PCI card 638817 001 4 Fan duct 727145001 5 Serial port PCI card 638815 001 Card reader 14 in 1 USB 3 0 3 5 inch 716390 001 Adapter USB 3 0 to 2 0 736835 001 Optical drive bezel blank 732769 001 HP Ultraslim Keyed Cable Lock 703372 001 Rubber foot 583654 001 Chassis stand 688952 001 Hard drive carrier 2 5 inch to 3 5 inch 703597 001 Hard drive adapter bracket fo install 2 5 or 3 5 hard drives into 5 25 drive bay 397117 001 WLAN antennas 583345 001 26 Chapter 3 Illustrated parts catalog Drives Item Description Spare part number Mouse PS2 optical 674315 001 USB HP Elite 674318 001 Washable 724795 001 Wireless HP Elite for use only in Brazil 674317 001 USB optical 674316 001 USB Portia 719901 001 Foot kit 583654 001 Keyboard PS 2 7247 18 xx1 USB 724720 xx1 Wireless HP Elite with USB dongle for use only in Brazil 724722 201 Unbranded 709695 xx1 USB unbranded Katydid 729339 xx1 Smart card CCID 70167 1 xx1 Wireless keyboard mouse and dongle kit for use in all countries except for Brazil 730323 xx1 Washable 7005 10 xx1 Description Spare part number Hard drive 2 TB 7200 rpm 3 5 inch 747993 001 1 TB hard drive hybrid SSD 724937 001 1 TB 7200 rpm 3 5 inch 747992 001 500 GB
68. If you install a non plug and play device you must reconfigure the computer after completing installation of the new hardware In Windows use the Add Hardware Wizard and follow the instructions that appear on the screen To open the Add Hardware Wizard open a Command Prompt and open hdwwiz exe Z WARNING When the computer is plugged into an AC power source voltage is always applied to the system board To reduce the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching Table 8 1 Solving Hardware Installation Problems A new device is not recognized as part of the system Cause Solution Device is not seated or connected properly Cable s of new external device are loose or power cables are unplugged Ensure that the device is properly and securely connected and that pins in the connector are not bent down Ensure that all cables are properly and securely connected and that pins in the cable or connector are not bent down Power switch of new external device is not turned on Chapter 8 Troubleshooting without diagnostics Turn off the computer turn on the external device then turn on the computer to integrate the device with the computer system Table 8 1 Solving Hardware Installation Problems continued A new device is not recognized as part of the system Cause W
69. Maintenance and Service Guide HP ProDesk 400 G1 Microtower HP ProDesk 490 G1 Microtower HP ProDesk 400 G1 Small Form Factor Copyright 2013 Hewlett Packard Development Company L P The information contained herein is subject to change without notice Microsoft and Windows are U S registered trademarks of the Microsoft group of companies The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein This document contains proprietary information that is protected by copyright No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company First Edition November 2013 Document Part Number 742435 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions of Windows 8 Your computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows 8 functionality See http www microsoft com for details This computer may require upgraded and or separately purchased hardware and or a DVD drive to install the Windows
70. ON After the activation process has begun DO NOT TURN OFF THE COMPUTER UNTIL THE PROCESS IS COMPLETE Turning off the computer during the activation process may damage the software that runs the computer or prevent its proper installation ey NOTE If the computer shipped with more than one operating system language on the hard drive the activation process could take up to 60 minutes Activating and customizing the software in Windows 7 9 Downloading Windows 7 updates Microsoft may release updates to the operating system To help keep the computer running optimally HP recommends checking for the latest updates during the initial installation and periodically throughout the life of the computer 1 To set up your Internet connection click Start gt Internet Explorer and follow the instructions on the screen 2 After an Internet connection has been established click the Start gt All Programs gt Windows Update 3 Run Windows Update monthly thereafter Installing or upgrading device drivers When installing optional hardware devices after the operating system installation is complete you must also install the drivers for each of the devices In Windows 7 if prompted for the i386 directory replace the path specification with C i386 or use the Browse button in the dialog box to locate the i386 folder This action points the operating system to the appropriate drivers Obtain the latest support software including supp
71. PCI card 657401 001 Adapter DVI to VGA 657958 001 DVD RW drive 662723 001 Adapter DisplayPort to DVI Chapter 3 Illustrated parts catalog Spare part Description number 665961 001 128 GB Solid state drive 671612 001 Memory module 2 GB PC3 12800 671613 001 Memory module 4 GB PC3 12800 674315 001 Mouse PS2 optical 674316 001 Mouse USB optical 674317 001 Mouse wireless HP Elite for use only in Brazil 674318 001 Mouse USB HP Elite 680020 001 256 GB Solid state drive self encrypting SED 683305 001 20 GB Solid state drive 688952 001 Chassis stand 689375 001 Memory module 8 GB PC3 12800 7005 10 xx1 Washable keyboard 70167 1 xx1 Keyboard smart card CCID 702457 001 Power supply 240W 85 efficient 703372 001 HP Ultraslim Keyed Cable Lock 703597 001 Hard drive carrier 2 5 inch to 3 5 inch 707252 001 Nvidia NVS310 PCle x16 graphics card 512 MB 709695 xx1 Keyboard unbranded 716390 001 Card reader 14 in 1 USB 3 0 3 5 inch 717219 001 AMD Radeon HD8490 DP PCle x16 graphics card 1 GB 717220 001 AMD Radeon HD8350 DH PCle x16 graphics card 1 GB DDR3 718414 001 System board for use in models without Windows 8 includes replacement thermal material 718414 501 System board for use in models with Windows 8 Standard includes replacement thermal material 718414 601 System board for use in models with Windows 8 Professional includ
72. Power LED flashes eight 8 times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved Invalid ROM based on bad checksum 1 Reflash the system ROM with the latest BIOS image 2 Replace the system board Red Power LED flashes nine 9 times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved Red Power LED flashes ten 10 times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved System powers on but is unable to boot Bad option card Interpreting POST diagnostic front panel LEDs and audible codes 1 Check that the voltage selector located on the rear of the power supply some models is set to the appropriate voltage Proper voltage setting depends on your region 2 Unplug the AC power cord from the computer wait 30 seconds then plug the power cord back in to the computer 3 Replace the system board 4 Replace the processor 1 Check each option card by removing the card one at a time if multiple cards then power on the system to see if fault goes away 2 Once a bad card is identified remove and replace the bad option card 3 Replace the system board 199 Activity Beeps Possible cause Recommended action Red Power LED flashes eleven 11 The current proces
73. SB flash drive instead using a high quality USB drive If you are creating recovery discs be sure to use high quality discs It is normal for the system to reject defective discs You will be prompted to insert a new blank disc to try again The number of discs in the recovery disc set depends on your computer model typically 3 to 6 DVDs The Recovery Media Creation program tells you the specific number of blank discs needed to make the set If you are using a USB flash drive the program will tell you the size of the drive required to store all the data minimum of 8 GB Ey NOTE The process of creating recovery media is lengthy You can quit the process at any time The next time you initiate the process it resumes where it left off NOTE Do not use media cards for creating recovery media The system may not be able to boot up from a media card and you may not be able to run system recovery To create recovery discs 1 2 Close all open programs Click the Start button click All Programs click Security and Protection click Recovery Manager and then click HP Recovery Media Creation If prompted click Yes to allow the program to continue Click Create recovery media using blank DVD s and then click Next Follow the on screen instructions Label each disc after you make it for example Recovery 1 Recovery 2 and then store the discs in a secure place To create a recovery USB flash drive Ey NOTE
74. Setup See Computer Setup F10 Utility on page 135 for information on backing up the CMOS settings Clearing and resetting the CMOS 203 4 Locate press and hold the CMOS button in for five seconds NOTE Make sure you have disconnected the AC power cord from the wall outlet The CMOS button will not clear CMOS if the power cord is connected NOTE For assistance locating the CMOS button and other system board components see the Illustrated Parts amp Service Map IPSM 5 Replace the computer cover or access panel 6 Reconnect the external devices 7 Plug in the computer and turn on power 2 NOTE You will receive POST error messages atter clearing CMOS and rebooting advising you that configuration changes have occurred Use Computer Setup to reset any special system setups along with the date and time For instructions on Computer Setup see Computer Setup F10 Utility on page 135 204 Chapter 10 Password security and resetting CMOS 11 HP PC Hardware Diagnostics To help troubleshoot and diagnose failures use the UEFl based hardware diagnostic solution that HP includes on all products This tool can even be used if the computer will not boot to the operating system Why run HP PC Hardware Diagnostics The HP PC Hardware Diagnostic tools simplify the process of diagnosing hardware issues and expedite the support process when issues are found The tools save time by pinpointing the component
75. ability Solve system configuration errors detected but not automatically fixed during the Power On Self Test POST Replicate the system setup by saving system configuration information on a USB device and restoring it on one or more computers Execute self tests on a specified ATA hard drive when supported by drive Enable or disable Drivelock security when supported by drive Using Computer Setup F10 Utilities 136 Computer Setup can be accessed only by turning the computer on or restarting the system To access the Computer Setup Utilities menu complete the following steps Ts 2 Turn on or restart the computer Repeatedly press F10 when the monitor light turns green to access the utility You can also press Esc to a menu that allows you to access different options available at startup including the Computer Setup utility E NOTE If you do not press F10 at the appropriate time you must restart the computer and again repeatedly press F10 when the monitor light turns green to access the utility A choice of five headings appears in the Computer Setup Utilities menu File Storage Security Power and Advanced Use the arrow left and right keys to select the appropriate heading Use the arrow up and down keys to select the option you want then press Enter To return to the Computer Setup Utilities menu press Esc To apply and save changes select File gt Save Changes and Exit e Ifyou have made c
76. actor Memory Description Spare part number 8 GB PC3 12800 689375 001 4 GB PC3 12800 671613 001 2 GB PC3 12800 671612 001 The computer comes with double data rate 3 synchronous dynamic random access memory DDR3 SDRAM dual inline memory modules DIMMs DIMMs The memory sockets on the system board can be populated with up to two industry standard DIMMs These memory sockets are populated with at least one preinstalled DIMM To achieve the maximum memory support you can populate the system board with up to 16 GB of memory configured in a high performing dual channel mode DDR3 SDRAM DIMMs For proper system operation the DDR3 SDRAM DIMMs must be e _ industry standard 240 pin e unbuffered non ECC PC3 12800 DDR3 1600 MHz compliant e 1 35 volt or 1 5 volt DDR3 DDR3L SDRAM DIMMs The DDR3 SDRAM DIMMs must also e support CAS latency 11 DDR3 1600 MHz 11 11 11 timing e contain the mandatory JEDEC SPD information In addition the computer supports e 512 Mbit 1 Gbit and 2 Gbit non ECC memory technologies e single sided and double sided DIMMs e DIMMs constructed with x8 and x16 DDR devices DIMMs constructed with x4 SDRAM are not supported fey NOTE The system will not operate properly if you install unsupported DIMMs Memory 95 Populating DIMM sockets There are two DIMM sockets on the system board with one socket per channel The sockets are labeled DIMM1 and DIMM3 Socket DIMM1 operates in memory
77. afety glasses equipped with side shields when cleaning the keyboard Cleaning the Computer Case Follow all safety precautions in General cleaning safety precautions on page 36 before cleaning the computer To clean the computer case follow the procedures described below To remove light stains or dirt use plain water with a clean lint free cloth or swab For stronger stains use a mild dishwashing liquid diluted with water Rinse well by wiping it with a cloth or swab dampened with clear water For stubborn stains use isopropyl rubbing alcohol No rinsing is needed as the alcohol will evaporate quickly and not leave a residue After cleaning always wipe the unit with a clean lint free cloth Occasionally clean the air vents on the computer Lint and other foreign matter can block the vents and limit the airflow Cleaning the keyboard Follow all safety precautions in General cleaning safety precautions on page 36 before cleaning the keyboard To clean the tops of the keys or the keyboard body follow the procedures described in Cleaning the Computer Case on page 36 When cleaning debris from under the keys review all rules in General cleaning safety precautions on page 36 before following these procedures 36 Chapter 4 Routine care SATA drive guidelines and disassembly preparation A CAUTION Use safety glasses equipped with side shields before attempting to clean debris from under the keys e Vis
78. age the clips on the duct from the chassis ramm SERUT Sawa 7 5 gt A g i p a A wa br ee E 4 li To install the fan duct insert the clips on the edge of the fan onto the metal posts on the chassis Fan duct 119 Front I O assembly Description Spare part number Front I O assembly 745037 001 1 Prepare the computer for disassembly Preparation for disassembly on page 90 Remove the access panel Access panel on page 91 Remove the front bezel Front bezel on page 92 Rotate the drive cage to its upright position n e pP p Cut the plastic tie that secures the longer cable to the power supply 6 Disconnect the cables from the system board as follows e Yellow connector labeled FRONT USB e Blue connector labeled FRONT USB 3 0 e Blue connector labeled FRONT AUD 120 Chapter 6 Removal and replacement procedures Small Form Factor 8 Remove the Torx T15 screw 1 that secures the assembly to the front of the chassis Front I O assembly 121 9 Press the tab on the right side of the assembly 2 to disengage it from the chassis To install the assembly insert the assembly from the inside of the chassis and then pull the tab on the left side of the assembly out the front of the chassis Push the right side until it clicks into place fey NOTE Be sure to correctly route the cables beneath the drive cage when reinstalling the assembly Proper cable routing prevents
79. ames are stressfulon 1 the graphics subsystem Lower the display resolution for the current application or consult the documentation that came with the application for suggestions on how to improve performance by adjusting parameters in the application 2 Add more memory 3 Upgrade the graphics solution Cause unknown Restart the computer 154 Chapter 8 Troubleshooting without diagnostics Computer powered off automatically and the Power LED flashes Red two times once every second followed by a two second pause and the computer beeps two times Beeps stop after fifth iteration but LEDs continue flashing Cause Processor thermal protection activated A fan may be blocked or not turning OR The heat sink is not properly attached to the processor Solution Ensure that the computer air vents are not blocked and the processor cooling fan is running Open the access panel press the power button and see if the processor fan or other system fan spins If the fan does not spin make sure the fan cable is plugged onto the system board header If fan a plugged in and not spinning replace it System does not power on and the LEDs on the front of the computer are not flashing Cause System unable to power on Solution Press and hold the power button for less than 4 seconds If the hard drive LED turns white then 3 OR If equipped with a voltage selector check that the voltage selector loc
80. and damage to the equipment the power cord should be disconnected from the computer and or the AC outlet before opening the computer 1 Prepare the computer for disassembly Preparation for disassembly on page 90 2 Remove the access panel Access panel on page 91 3 Rotate the drive cage to the upright position 4 Disconnect all power cables from the following system board connectors e PWRCPU e PWRCMD e PWR 5 Release the power supply cables from the cable retaining clip under the drive cage Power supply 117 6 From the outside rear of the computer remove the three Torx screws that secure the power supply to the rear of the chassis 7 From the inside of the chassis press the release button at the front of the power supply 1 8 Slide the power supply forward 2 and then lift it out of the chassis 3 To install the power supply reverse the removal procedure A CAUTION When installing the power supply cables make sure they are properly positioned in the clip under the drive cage 118 Chapter 6 Removal and replacement procedures Small Form Factor Fan duct Description Spare part number Fan duct 727145 001 The fan duct sits between the front fan and the heat sink LE Prepare the computer for disassembly Preparation for disassembly on page 90 Remove the access panel Access panel on page 91 Rotate the fan duct upward Pull the duct away from the chassis to diseng
81. and time your passwords and any special system setups using Computer Setup 11 Lock any security devices that were disengaged when the access panel was removed 220 Appendix A Battery replacement B Power cord set requirements The power supplies on some computers have external power switches The voltage select switch feature on the computer permits it to operate from any line voltage between 100 120 or 220 240 volts AC Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage The power cord set received with the computer meets the requirements for use in the country where you purchased the equipment Power cord sets for use in other countries must meet the requirements of the country where you use the computer General requirements The requirements listed below are applicable to all countries 1 The power cord must be approved by an acceptable accredited agency responsible for evaluation in the country where the power cord set will be installed 2 The power cord set must have a minimum current capacity of 10A 7A Japan only and a nominal voltage rating of 125 or 250 volts AC as required by each country s power system 3 The diameter of the wire must be a minimum of 0 75 mm or 18AWG and the length of the cord must be between 1 8 m 6 feet and 3 6 m 12 feet The power cord should be ro
82. ard straight down into the expansion socket on the system board 2 NOTE When installing an expansion card press firmly on the card so that the whole connector seats properly in the expansion card slot Expansion cards 53 9 Press the expansion card retention latch against the back of the chassis 1 and slide it down 2 so that the tabs on the back of the latch slide into the notches on the chassis and then replace the screw that secures the latch 3 10 Connect external cables to the installed card if needed Connect internal cables to the system board if needed 54 Chapter 5 Removal and replacement procedures Microtower System board connections model 400 Refer to the following illustration and table to identify the system board connectors for your model LOL TE TALL LELLO 3 No System Board Connector System Board Label Color Component 1 PCI Express x1 X1PCIEXP3 black Expansion Card 2 PCI Express x1 X1PCIEXP2 black Expansion Card 3 PCI Express x1 X1PCIEXP1 black Expansion Card 4 PCI Express x16 X16PCIEXP black Expansion Card 5 Serial Port COMB black Optional Second Serial Port 6 DIMM3 Channel A DIMM3 black Memory Module 7 DIMM1 Channel B DIMM1 black Memory Module 8 SATA 2 0 SATA4 white Optical Drive 9 SATA 2 0 SATA5 white Optical Drive 10 SATA 3 0 SATAO dark blue Primary Hard Drive 11 SATA 3 0 SATA1 light blue Secondary Hard Drive 12 Parall
83. ashable 7005 10 xx1 Microtower chassis spare parts 17 Drives Description Spare part number Hard drive 2 TB 7200 rpm 3 5 inch 747993 001 1 TB hybrid SSD 724937 001 1 TB 7200 rpm 3 5 inch 747992 001 500 GB 7200 rpm 3 5 inch 74799 1 001 500 GB hybrid SSD 724938 001 256 GB Solid state Drive SSD self encrypting SED 680020 001 128 GB Solid state Drive SSD 665961 001 20 GB Solid state Drive SSD 683305 001 Optical drive Blu ray BD RW SuperMulti XL Drive 682219 001 DVD RW drive 690418 001 DVD ROM drive 682550 001 Misc boards Description Spare part number Nvidia NVS310 PCle x16 graphics card 512 MB 707252 001 Nvidia NVS315 PCle x16 graphics card 1 GB 720837 001 AMD Radeon HD8490 DP PCle x16 graphics card 1 GB 717219 001 AMD Radeon HD8470 PCle x16 graphics card 2 GB for use only in the People s Republic of 729085 001 China AMD Radeon HD8350 DH PCle x16 graphics card 1 GB DDR3 717220 001 AMD Radeon HD8350 PCle x16 graphics card 1 GB DDR3 for use only in the People s Republic 729084 001 of China Nvidia GeForce GT630 DP PCle x16 graphics card 2 GB 702084 001 Intel PRO 1000 single port GbE NIC includes bracket 728562 001 Intel Dual Band Wireless N 7260 802 11 a b g n 2x2 Wireless NIC 745668 001 18 Chapter 3 Illustrated parts catalog Sequential part number listing Spare part
84. ated on the rear of the power supply is set to the appropriate voltage Proper voltage setting depends on your region Remove the expansion cards one at a time until the 5V_aux light on the system board turns on Replace the system board Press and hold the power button for less than 4 seconds If the hard drive LED does not turn on white then 2 Check that the unit is plugged into a working AC outlet Open the access panel and check that the power button cable is properly connected to the system board Check that the power supply cables are properly connected to the system board Check to see if the 5V_aux light on the system board is turned on If it is turned on then replace the power button assembly If the 5V_aux light on the system board is off then replace the power supply Replace the system board Solving general problems 155 Solving power problems Common causes and solutions for power problems are listed in the following table Power supply shuts down intermittently Cause Solution If equipped with a voltage selector voltage selector switch on Select the proper AC voltage using the selector switch rear of computer chassis some models not switched to correct line voltage 115V or 230V Power supply will not turn on because of internal power Replace the power supply supply fault Computer powered off automatically and the Power LED flashes Red two times once every second followed by a
85. ble from most Yy g computer stores Windows does not detect the CD ROM or DVD ROM drive 1 Use Device Manager to remove or uninstall the device To access Device Manager in Windows 7 click Start select Control Panel and then select Device Manager To access Device Manager in Windows 8 from the Start screen type c select Control Panel from the list of applications and then select Device Manager 2 Restart the computer and let Windows detect the CD or DVD driver 182 Chapter 8 Troubleshooting without diagnostics Recording or copying CDs is difficult or impossible Cause Solution Wrong or poor quality media type 1 Try using a slower speed when recording 2 Verify that you are using the correct media for the drive 3 Try a different brand of media Quality varies widely between manufacturers Solving USB flash drive problems If you encounter USB flash drive problems common causes and solutions are listed in the following table USB flash drive is not seen as a drive letter in Windows Cause Solution The drive letter after the last physical drive is not available Change the default drive letter for the flash drive in Windows USB flash drive not found identified Cause Solution The device is attached to a USB port that has been hidden in Run the Computer Setup utility and enable USB ports in Computer Setup Security gt USB Security The device was not properly seated before power up Ensure
86. bly Preparation for disassembly on page 41 2 Remove the access panel Access panel on page 42 3 Remove the front bezel Front bezel on page 43 If you are installing a drive in a bay covered by a bezel blank remove the bezel blank See Bezel blanks on page 44 for more information Drives 61 4 Ifyou are installing an optical drive install one black M3 metric mounting screw in the front upper screw hole on the right side of the drive NOTE HP has supplied three extra M3 mounting screws on the front of the chassis behind the bezel Refer to Drives on page 57 for an illustration of the extra mounting screws location When replacing an optical drive transfer the M3 mounting screw from the old drive to the new one A CAUTION Use only 5 mm long screws as mounting screws Longer screws can damage the internal components of the drive 5 Slide the drive into the drive bay 1 and install the two M3 mounting screws in the side of the drive 2 to secure it in place 62 Chapter 5 Removal and replacement procedures Microtower 6 Connect the power cable 1 and data cable 2 to the back of the hard drive fey NOTE The power cable for the hard drives is a two headed cable that is routed from the power supply to the rear of the hard drive bays gt 7 Connect the opposite end of the data cable to one of the white model 400 or light blue model 490 SATA connectors on the system board e
87. bp easSoaw namen wud Oouaneententnoointah 5 Microtower model 490 sx cencivsnvecsadesvsersaaesddwanereaseronermnasticipcanddeandeconveraruandetins 6 Small form TacloF sennen e sean aa E A E a EEE 7 Serial number location sermesi a a ee a E E EEES 8 Microto WEN ss scyscasrccetqcrencnsdaeuscasaicesqcrestancasatsd1aycen cre EAE AE E EER eE TEE Eeen EER E ty 8 Small Form Factor eect nT e ner E e a EE E E AE EEEE 8 2 Activating and Customizing the Software ssesosssosseossssssoosssossossecossesssosssesssosssesssesssossssse 9 Activating and customizing the software in Windows 7 ccscccceseeeseeeeeseeeeeeesaeeeeeeeeeeeetseeeeneaaes 9 Activating the Windows operating system c c pinoshedudned eerpenrsnenrianenntior madmnrenorineannns 9 Downloading Windows 7 updates srcicnecctsarideinnsaeiacntontantishe dedsareunneslateeulebentbapsicheiieleis 10 Installing or upgrading device drivers cccccceescceeeesceeeeeteeeceeeeeceeeeeeenteeeeeeteeeensaes 10 Customizing the monitor display saiccncviiysetindnientyareaneeniarananeaaaaane en 10 Activating and customizing the software in Windows 8 c ccceeeseeeeeeseeeeeeeceeeeeeeeeeeeeeeteeeeens 10 Activating the Windows Operating System c ccccsssceeeeeseeeeeeseeeeeaeeeeeseeeeesneeeeenseees 10 Downloading Windows 8 updates siciisiasccdideitevatencaryewsenncsheaveutomiecanagraviunerieoninecsl 11 Customizing the monitor display acsaitshseiievindsn xcaie aatidvtvarCeiton ve in
88. cal bars or unable to center the picture on the screen flat panel monitors using an analog VGA input connection only Cause Flat panel monitor s internal digital conversion circuits may be unable to correctly interpret the output synchronization of the Solution 1 Select the monitor s Auto Adjustment option in the monitor s on screen display menu graphics card 2 Manually synchronize the Clock and Clock Phase on screen display functions To download a SoftPaq that will assist you with the synchronization go to the following Web site select the appropriate monitor and download either SP32347 or SP32202 http www hp com support Graphics card is not seated properly or is bad some models 1 Reseat the graphics card 2 Replace the graphics card Certain typed symbols do not appear correct Cause Solution The font you are using does not support that particular symbol Chapter 8 Troubleshooting without diagnostics Use the Character Map to locate and select the appropriate symbol You can copy the symbol from the Character Map into a document In Windows 7 click Start select All Programs select Accessories select System Tools and then select Character Map In Windows 8 on the Start screen type ch and then select Character Map from the list of applications Solving audio problems If the computer has audio features and you encounter audio problems see the common causes and solu
89. card reader 65 67 microtower memory 46 SFF 2 5 inch hard drive 115 SFF 3 5 inch hard drive 112 SFF expansion card 98 SFF media card reader 107 SFF memory 95 SFF slim optical drive 111 Internet access problems 184 K keyboard cleaning 36 spare part numbers 17 27 keyboard problems 170 L LEDs blinking PS 2 keyboard 197 locks SFF front bezel 93 M media card reader microtower installation 65 67 microtower removal 63 problems 160 SFF installation 107 SFF removal 106 memory microtower installation 46 microtower socket population 47 microtower specifications 46 problems 178 SFF installation 95 SFF socket population 96 specifications 95 memory modules spare part number 13 19 24 29 46 95 Index 227 microtower access panel spare part number 13 21 disassembly preparation 41 DisplayPort connector module removal and replacement 72 fan removal and replacement 84 fan sink removal and replacement 78 fan sink spare part number fan spare part number 16 19 front bezel spare part number 13 21 front I O assembly spare part number 15 21 front USB panel removal and replacement 74 power supply removal and replacement 85 power supply spare part number 13 22 power switch assembly removal and replacement 76 power switch assembly spare partnumber 15 21 preparation for disassembly 41 processor removal and replacement 80 SATA hard drive cable spare part number 19 SATA optical
90. cated on removable media Save to Removable Media Saves system configuration to a formatted USB flash media device Restore from Removable Media Restores system configuration from a USB flash media device Default Setup Save Current Settings as Default Saves the current system configuration settings as the default Restore Factory Settings as Default Restores the factory system configuration settings as the default Apply Defaults and Exit Applies the currently selected default settings and clears any established passwords Ignore Changes and Exit Exits Computer Setup without applying or saving any changes Save Changes and Exit Saves changes to system configuration or default settings and exits Computer Setup Computer Setup F10 Utilities 137 Computer Setup Storage NOTE Support for specific Computer Setup options may vary depending on the hardware configuration Table 7 2 Computer Setup Storage Option Description Device Lists all installed BIOS controlled storage devices Configuration When a device is selected detailed information and options are displayed The following options may be presented e Hard Disk Size model firmware version serial number connector color SMART category e CD ROM Model firmware version serial number connector color not included for USB CD ROM e SMART ATA disks only e Diskette Model and firmware version NOTE Displays for
91. cation The cables may not be connected properly Reconnect all cables Printer memory may be overloaded Reset the printer by turning it off for one minute then turn it back on Printer will not print Cause Solution The printer may be out of paper Check the paper tray and refill it if it is empty Solving keyboard and mouse problems If you encounter keyboard or mouse problems see the documentation that came with the equipment and to the common causes and solutions listed in the following table A wireless keyboard mouse is not working correctly Symptoms include lagging mouse movement jumpy mouse keyboard or no function of mouse keyboard and external drive Cause Solution If your computer is equipped with USB 3 0 ports connected Connect the wireless keyboard USB receiver to a USB 2 0 USB 3 0 devices can interfere with the wireless keyboard USB port that is separated from ports with USB 3 0 devices If you receiver still experience interference you may have to place the connectors farther apart using an external USB hub Keyboard commands and typing are not recognized by the computer Cause Solution Keyboard connector is not properly connected Shut down the computer reconnect the keyboard to the back of the computer and then restart the computer Program in use has stopped responding to commands Shut down your computer using the mouse and then restart the computer 170 Chapter 8 Troubleshooting wit
92. ce is experienced Cause Solution Processor is hot 1 Make sure the airflow to the computer is not blocked 2 Make sure the fans are connected and working properly some fans only operate when needed 3 Make sure the processor heat sink is installed properly Power LED flashes Red three times once every second followed by a two second pause Cause Solution Processor is not seated properly or not installed 1 Check to see that the processor is present 2 Reseat the processor Power LED flashes Red eleven times once every second followed by a two second pause Cause Solution The current processor does not support a feature previously 1 Reinstall the original processor enabled on this system 180 Chapter 8 Troubleshooting without diagnostics Solving CD ROM and DVD problems If you encounter CD ROM or DVD problems see the common causes and solutions listed in the following table or to the documentation that came with the optional device System will not boot from CD ROM or DVD drive Cause The device is attached to a SATA port that has been hidden in the Computer Setup utility Solution Run the Computer Setup utility and ensure Device Available is selected for the device s SATA port in Security gt Device Security Removable Media Boot is disabled in the Computer Setup utility Run the Computer Setup utility and enable booting to removable media in Storage gt Storage Options Ensure CD ROM is e
93. channel B Socket DIMM3 operates in memory channel A The system will automatically operate in single channel mode dual channel mode or flex mode depending on how the DIMMs are installed oy NOTE Single channel and unbalanced dual channel memory configurations will result in inferior graphics performance e The system will operate in single channel mode if the DIMM sockets are populated in one channel only e The system will operate in a higher performing dual channel mode if the memory capacity of the DIMM in Channel A is equal to the memory capacity of the DIMM in Channel B e The system will operate in flex mode if the memory capacity of the DIMM in Channel A is not equal to the memory capacity of the DIMM in Channel B In flex mode the channel populated with the least amount of memory describes the total amount of memory assigned to dual channel and the remainder is assigned to single channel If one channel will have more memory than the other the larger amount should be assigned to Channel A e In any mode the maximum operational speed is determined by the slowest DIMM in the system Installing DIMMs A CAUTION You must disconnect the power cord and wait approximately 30 seconds for the power to drain before adding or removing memory modules Regardless of the power on state voltage is always supplied to the memory modules as long as the computer is plugged into an active AC outlet Adding or removing memory modules while
94. che 65W 745033 001 745034 001 Intel Core i3 processors 4340 3 6 GHz 4 MB L3 cache 54W 742562 001 4330 3 5 GHz 4 MB L3 cache 54W 4130 3 4 GHz 4 MB L3 cache 54W 742561 001 742560 001 Intel Pentium processors G3430 3 3 GHz 3 MB L3 cache 54W 742566 001 G3420 3 2 GHz 3 MB L3 cache 54W G3220 3 0 GHz 3 MB L3 cache 54W Remove the access panel Access panel on page 91 Remove the fan duct Fan duct on page 119 ou r WwW WN Chapter 6 Removal and replacement procedures Small Form Factor Remove the fan sink Fan sink on page 128 Rotate the locking lever to its full open position 1 Raise and rotate the microprocessor retainer to its fully open position 2 742565 001 742564 001 Prepare the computer for disassembly Preparation for disassembly on page 90 7 Carefully lift the processor from the socket 3 A CAUTION Do NOT handle the pins in the processor socket These pins are very fragile and handling them could cause irreparable damage Once pins are damaged it may be necessary to replace the system board The heat sink must be installed within 24 hours of installing the processor to prevent damage to the processor s solder connections fy NOTE After installing a new processor onto the system board always update the system ROM to ensure that the latest version of the BIOS is being used on the computer The latest sy
95. chnology AMT settings in the Management Engine BIOS Extension MEBx including the password The password will default to admin and will need to be reset The AMT settings will also need to be reset To access the MEBx press Ctrl P during POST 1 Turn off the computer and any external devices and disconnect the power cord from the power outlet 2 Disconnect the keyboard monitor and any other external equipment connected to the computer A WARNING To reduce the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching A CAUTION When the computer is plugged in the power supply always has voltage applied to the system board even when the unit is turned off Failure to disconnect the power cord can result in damage to the system Static electricity can damage the electronic components of the computer or optional equipment Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object See the Safety amp Regulatory Information guide for more information 3 Remove the computer cover or access panel A CAUTION Pushing the CMOS button will reset CMOS values to factory defaults It is important to back up the computer CMOS settings before resetting them in case they are needed later Back up is easily done through Computer
96. d e Hide Unconfigure ME Confirmation Prompt enable disable Allows you to set the system to not display the confirmation to unconfigure ME e Watchdog Timer enable disable Allows you to set amount of time for a operating system and BIOS watchdog alert to be sent if the timers are not deactivated BIOS watchdog is deactivated by BIOS and would indicate that a halt occurred during execution if the alert is sent to the management console An operating system alert is deactivated by the operating system image and would indicate that a hang occurred during its initialization Default is enabled Recovering the Configuration Settings 148 This method of recovery requires that you first perform the Save to Removable Media command with the Computer Setup F10 Utility before Restore is needed See Computer Setup File on page 137 in the Computer Setup File table oy NOTE It is recommended that you save any modified computer configuration settings to a USB flash media device and save the device for possible future use To restore the configuration insert the USB flash media device with the saved configuration and perform the Restore from Removable Media command with the Computer Setup F10 Utility See Computer Setup File on page 137 in the Computer Setup File table Chapter 7 Computer Setup F10 Utility 8 Troubleshooting without diagnostics This chapter provides information on how to identify and correct minor
97. d DIMM4 Sockets DIMM1 and DIMM2 operate in memory channel B Sockets DIMM3 and DIMM4 operate in memory channel A The system will automatically operate in single channel mode dual channel mode or flex mode depending on how the DIMMs are installed 9 NOTE Single channel and unbalanced dual channel memory configurations will result in inferior graphics performance e The system will operate in single channel mode if the DIMM sockets are populated in one channel only e The system will operate in a higher performing dual channel mode if the total memory capacity of the DIMMs in Channel A is equal to the total memory capacity of the DIMMs in Channel B The technology and device width can vary between the channels For example if Channel A is populated with two 1 GB DIMMs and Channel B is populated with one 2 GB DIMM the system will operate in dual channel mode e The system will operate in flex mode if the total memory capacity of the DIMMs in Channel A is not equal to the total memory capacity of the DIMMs in Channel B In flex mode the channel populated with the least amount of memory describes the total amount of memory assigned to dual channel and the remainder is assigned to single channel For optimal speed the channels should be balanced so that the largest amount of memory is spread between the two channels If one channel will have more memory than the other the larger amount should be assigned to Channel Memory 47 A
98. d or the power on password the computer is inaccessible and can no longer be used If you lose or forget the password the system board must be replaced This scenario is not covered under warranty To prevent the computer from becoming permanently unusable record your configured setup password or power on password in a safe place away from your computer Without these passwords the computer cannot be unlocked e Setup Browse Mode appears if a setup password is set allows viewing but not changing the F10 Setup Options without entering setup password Default is enabled e Password prompt on F9 amp F12 requires setup password to use these boot functions Default is enabled e Network Server Mode Default is disabled Smart Cover Only displays if the computer is equipped with a smart cover Allows you to e _Lock unlock the Cover Lock e Set the Cover Removal Sensor to Disable Notify User Setup Password NOTE Notify User alerts the user that the sensor has detected that the cover has been removed Setup Password requires that the setup password be entered to boot the computer if the sensor detects that the cover has been removed Chapter 7 Computer Setup F10 Utility Table 7 3 Computer Setup Security continued Device Security Allows you to set Device Available Device Hidden default is Device Available for e Embedded security device e System audio e USB controller varies by model e
99. d security and resetting CMOS on page 201 3 Verify monitor is attached and turned on 4 Replace the graphics card if possible 510 Flash Screen Image Corrupted Flash Screen image has errors Reflash the system ROM with the latest BIOS image 511 CPU CPUA or CPUB Fan not Detected CPU fan is not connected or may have malfunctioned 1 Reseat CPU fan 2 Reseat fan cable 3 Replace CPU fan 512 Chassis Rear Chassis or Front Chassis Fan not Detected Chassis rear chassis or front chassis fan is not connected or may have malfunctioned 1 Reseat chassis rear chassis or front chassis fan 2 Reseat fan cable 3 Replace chassis rear chassis or front chassis fan 513 Front Chassis fan not detected Front chassis fan is not connected or may have malfunctioned POST numeric codes and text messages 1 Reseat front chassis fan 2 Reseat fan cable 3 Replace front chassis fan 191 Control panel message 514 CPU or Chassis Fan not Detected Description CPU or chassis fan is not connected or may have malfunctioned Recommended action 1 Reseat CPU or chassis fan 2 Reseat fan cable 3 Replace CPU or chassis fan 515 Power Supply fan not detected Power supply fan is not connected or may have malfunctioned 1 Reseat power supply fan 2 Reseat fan cable 3 Replace power supply fan 601 Diskette Controller Error Diskette controlle
100. d serial port an optional parallel port and an optional DisplayPort are available from HP When a graphics card is installed in one of the system board slots the video connectors on the graphics card and the integrated graphics on the system board may be used at the same time However for such a configuration only the display connected to the discrete graphics card will display POST messages The system board graphics can be disabled by changing settings in Computer Setup 6 Chapter 1 Product features Small form factor PS 2 Mouse Connector green 6 Power Cord Connector 2 8 RJ45 Network Connector 7 PS 2 Keyboard Connector purple 3 OIOIA Serial Connector 8 h DVI D Monitor Connectors 4 e USB 2 0 Ports black 9 oO VGA Monitor Connector 5 gt J Line In Audio Connector blue 10 J LineOut Connector for powered audio devices green NOTE An optional second serial port and an optional parallel port are available from HP When a graphics card is installed in one of the system board slots the video connectors on the graphics card and the integrated graphics on the system board may be used at the same time However for such a configuration only the display connected to the discrete graphics card will display POST messages The system board graphics can be disabled by changing settings in Computer Setup Rear panel components 7 Serial number location Each computer has a unique serial numbe
101. des This section covers the front panel LED codes as well as the audible codes that may occur before or during POST that do not necessarily have an error code or text message associated with them Z WARNING When the computer is plugged into an AC power source voltage is always applied to the system board To reduce the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching E NOTE If you see flashing LEDs on a PS 2 keyboard look for flashing LEDs on the front panel of the computer and refer to the following table to determine the front panel LED codes Recommended actions in the following table are listed in the order in which they should be performed Not all diagnostic lights and audible codes are available on all models Activity Beeps Possible cause Recommended action White Power LED On None Computer on None White Power LED flashes every None Computer in Suspend to None required Press any key or move the mouse two seconds RAM mode some models to wake the computer only or normal Suspend mode Interpreting POST diagnostic front panel LEDs and audible codes 197 198 Activity Beeps Possible cause Recommended action Red Power LED flashes two 2 Processor thermal 1 Ensure that the computer air vents are not times once every second protection activated blocked and the proce
102. devices Modify the boot order of bootable devices such as hard drives optical drives or USB flash media devices Enable Quick Boot which is faster than Full Boot but does not run all of the diagnostic tests run during a Full Boot You can set the system to always Quick Boot default Q periodically Full Boot from every 1 to 30 days or Q always Full Boot Select Post Messages Enabled or Disabled to change the display status of Power On Self Test POST messages Post Messages Disabled suppresses most POST messages such as memory count product name and other non error text messages If a POST error occurs the error is displayed regardless of the mode selected To manually switch to Post Messages Enabled during POST press any key except F1 through F 1 2 Establish an Ownership Tag the text of which is displayed each time the system is turned on or restarted Enter the Asset Tag or property identification number assigned by the company to this computer Enable the power on password prompt during system restarts warm boots as well as during power on Establish a setup password that controls access to the Computer Setup F10 Utility and the settings described in this section Secure integrated I O functionality including the serial USB or parallel ports audio or embedded NIC so that they cannot be used until they are unsecured Computer Setup F10 Utilities 135 Enable or disable removable media boot
103. dia card is a read only memory ROM card Solution If using an SD card make sure that the lock tab located on the right of the SD card is not in the locked position If using a Memory Stick PRO card make sure that the lock tab located on the bottom of the Memory Stick PRO card is not in the locked position Solution Check the manufacturer s documentation included with your card to see if it writable Refer to the previous section for a list of compatible cards Media card is locked Locking the media card is a safety feature that prevents writing to and deleting from an SD Memory Stick PRO card If using an SD card make sure that the lock tab located on the right of the SD card is not in the locked position If using a Memory Stick PRO card make sure that the lock tab located on the bottom of the Memory Stick PRO card is not in the locked position Unable to access data on the media card after inserting it into a slot Cause The media card is not inserted properly is inserted in the wrong slot or is not supported Chapter 8 Troubleshooting without diagnostics Solution Ensure that the card is inserted properly with the gold contact on the correct side The green LED will light if inserted properly Do not know how to remove a media card correctly Cause Solution The computer s software is used to safely eject the card In Windows 7 click Start select Computer right click on the corresponding
104. drive cable spare part number 19 speaker removal and replacement 82 speaker spare part number 16 21 system board removal and replacement 88 system board spare part number 13 20 monitor problems 161 mouse cleaning 37 problems 170 mouse spare part number 17 27 228 Index N network problems 175 NIC spare part number 20 30 numeric error codes 189 fe operating guidelines 35 operating system media Windows 8 209 operating system media Windows 8 1 209 optical drive problems 181 spare part numbers 27 28 29 optical drive 5 25 inch microtower installation 61 microtower removal 61 optical drive slim SFF installation 111 SFF removal 110 overheating prevention 35 18 19 P password clearing 201 power on 201 setup 201 POST error messages 188 power cord set requirements country specific 222 power problems 156 power supply fan 37 microtower removal and replacement 85 microtower spare part number 85 microtower spare part number 13 22 operating voltage range 223 224 SFF removal and replacement 117 SFF spare part number 23 29 power switch assembly microtower removal and replacement 76 microtower spare part number 76 microtower spare part number 15 21 SFF removal and replacement 123 SFF spare part number 123 SFF spare part number 25 30 power on password 201 printer port expansion PCI card spare part number 26 printer port expansion spare part number 17 19 28 p
105. drive icon and then select Ejeet Pull the card out of the slot In Windows 8 on the Start screen type e and then click File Explorer from the list of applications Expand Computer right click on the corresponding drive icon and then select Eject Pull the card out of the slot NOTE Never remove the card when the green LED is flashing After installing the media card reader and booting to Windows the reader and the inserted cards are not recognized by the computer Cause Solution The operating system needs time to recognize the device if the Wait a few seconds so that the operating system can reader was just installed into the computer and you are recognize the reader and the available ports and then turning the PC on for the first time recognize the media inserted in the reader After inserting a media card in the reader the computer attempts to boot from the media card Cause Solution The inserted media card has boot capability 1 If you do not want to boot from the media card remove it during boot or do not select the option to boot from the inserted media card during the boot process 2 During POST Power On Self Test press F9 to modify the boot menu 3 Change the boot sequence in F10 Computer Setup Solving display problems If you encounter display problems see the documentation that came with the monitor and to the common causes and solutions listed in the following table Blank screen no video
106. drivers html Processor 81 Speaker Description Spare part number Speaker 745053 001 1 Prepare the computer for disassembly Preparation for disassembly on page 41 2 Remove the access panel Access panel on page 42 3 Disconnect the speaker cable from the system board connector labeled SPKR cA 5 Hi ie SA yii i 4 Remove the speaker cable from the cable tie on the base pan 82 Chapter 5 Removal and replacement procedures Microtower 5 From the outside front of the chassis remove the Torx T15 screw that secures the speaker to the front of the chassis SD i 6 From the inside of the chassis slide the speaker toward the right to remove it from its holder and then remove it from the chassis To replace the speaker reverse the removal procedures Speaker 83 Fan Description Spare part number Fan 745052 001 Fan BFR PVC free 748825 001 1 Prepare the computer for disassembly Preparation for disassembly on page 41 2 Remove the access panel Access panel on page 42 3 From the outside rear side of the chassis remove the two Torx T15 screws that secure the fan to the chassis 4 From the inside of the chassis disconnect the fan control cable 1 from the system board connector labeled CHFAN2 5 Lift the fan out of the chassis 2 To install the fan reverse the removal procedure Be sure to orient the air flow out of the computer
107. ductive materials such as ordinary plastic assembly aids and Styrofoam Use field service tools such as cutters screwdrivers and vacuums that are conductive Recommended materials and equipment Materials and equipment that are recommended for use in preventing static electricity include Antistatic tape Antistatic smocks aprons or sleeve protectors Conductive bins and other assembly or soldering aids 34 Chapter 4 Routine care SATA drive guidelines and disassembly preparation Conductive foam Conductive tabletop workstations with ground cord of one megohm 10 resistance Static dissipative table or floor mats with hard tie to ground Field service kits Static awareness labels Wrist straps and footwear straps providing one megohm 10 resistance Material handling packages Conductive plastic bags Conductive plastic tubes Conductive tote boxes Opaque shielding bags Transparent metallized shielding bags Transparent shielding tubes Operating guidelines To prevent overheating and to help prolong the life of the computer Keep the computer away from excessive moisture direct sunlight and extremes of heat and cold Operate the computer on a sturdy level surface Leave a 10 2 cm 4 inch clearance on all vented sides of the computer and above the monitor to permit the required airflow Never restrict the airflow into the computer by blocking any vents or air intakes Do not place the keyboard with the keyboa
108. dunbrsdleiiuadguatiteadeaasswanetadies 181 Solving USB flash drive problems sass acnciareissulsneeenanene ied eniaaamenveeueameuns 183 Solving front panel component problems ccscecwsvessannedarennndssasvanedosacenecesnenerneebeennndersaunnenatiedss 184 Solving Internet access problems aii snnivarssondunsadarnseinwurnsacibsensndugnsaiieeasumnduadinonsunicacacondvinbiaanens 184 Solving software problems yee Darcie neranesons vee arene taece easta eee meni nt eaten eam aemneeus 186 9 POST error MNeSSAGSS cirein EEE EA ey 188 POST numeric codes and text MESSAGES ccsccccccsesseceeeeseeeeceenseeeseeseeeeesesesesenseeeeeseeeeeeeeeees 189 Interpreting POST diagnostic front panel LEDs and audible codes cccceceeseceeeeeeetteeeeeeeetaes 197 10 Password security and resetting CMOS cccscccsscccssccssscccsscccsscccescccescccseecsceceseees 201 Resetting the password jUMper jevsiuscaduieaarseipaventnnsraivetnerivads Heredia may 202 Clearing and resetting the CMOS sacs sinteavnenesiadauionedeetanisnciedcitpetausnenedaueeidiepuntindaunteagutauenendteanedden 203 11 HP PC Hardwar Diagnostics ccccisiicsacicsichisiciessseimoiomoiineonmaciinciiennniians 205 Why run HP PC Hardware Diagnostics xs issnnwindcnieneacteraniiencbiitiacnitanaticantbesaielaanataosdeavntanineamhuetawesbes 205 How to access and run HP PC Hardware Diagnostics cccceeeseseeeeeeeneeececsesseeeeesenseeeesesneees 205 Downloading HP PC Hardware Diagnostics
109. e 487562 001 Microtower chassis spare parts 15 Misc parts Item Description Spare part number 1 Fan sink includes replacement thermal material For use in 400 and 490 models standard 745054 001 For use in 490 models BFR PVC free 748826 001 2 Speaker 745053 001 3 Fan Standard 745052 001 Fan BFR PVC free 748825 001 16 Chapter 3 Illustrated parts catalog Item Description Spare part number 4 Serial port PCI card 638815 001 5 DisplayPort connector module for use only in 490 MT models 735966 001 Printer port PCI card 638817 001 Card reader 14 in 1 USB 3 0 3 5 inch 716390 001 Adapter USB 3 0 to 2 0 736835 001 Optical drive bezel blank 745036 001 HP Ultraslim Keyed Cable Lock 703372 001 Hard drive carrier 2 5 inch to 3 5 inch 703597 001 Hard drive adapter bracket to install 2 5 or 3 5 hard drives into 5 25 drive bay 397117 001 WLAN antennas 583345 001 Mouse PS2 optical 674315 001 USB HP Elite 674318 001 Washable 724795 001 Wireless HP Elite for use only in Brazil 674317 001 Mouse USB 674316 001 Mouse USB Portia 719901 001 Keyboards PS 2 7247 18 xx1 USB 724720 xx1 Wireless HP Elite with USB dongle for use only in Brazil 724722 201 USB unbranded Katydid 729339 xx1 Unbranded 709695 xx1 Smart card CCID 70167 1 xx1 Wireless keyboard mouse and dongle kit for use in all countries except for Brazil 730323 xx1 W
110. e Automatic Repair to fix problems that might prevent Windows from starting correctly To access Automatic Repair 1 Press the Windows logo to open the Settings charm 2 Select Change PC Settings select General and then under Advanced startup click Restart now 3 Select Troubleshoot select Advanced options and then select Automatic Repair Windows starts Automatic Repair 4 Select the account to use to begin Automatic Repair and type the password for the account Windows diagnoses the computer and attempts the repair it Illegal Operation has Occurred error message is displayed Cause Software being used is not Microsoft certitied for your version of Windows Solution Verify that the software is certified by Microsoft for your version of Windows see program packaging for this information Configuration files are corrupt If possible save all data close all programs and restart the computer Solving software problems 187 9 POST error messages 188 This appendix lists the error codes error messages and the various indicator light and audible sequences that you may encounter during Power On Self Test POST or computer restart the probable source of the problem and steps you can take to resolve the error condition POST Message Disabled suppresses most system messages during POST such as memory count and non error text messages If a POST error occurs the screen will disp
111. e Tools tab Under Error checking click Check Solution Check cable connections The system may not have automatically recognized a newly installed device The device is attached to a SATA port that has been hidden in Computer Setup See reconfiguration directions in the Solving Hardware Installation Problems on page 172 section If the system still does not recognize the new device check to see if the device is listed within Computer Setup If it is listed the probable cause is a driver problem If it is not listed the probable cause is a hardware problem If this is a newly installed drive run the Computer Setup utility and try adding a POST delay under Advanced gt Power On Options Run the Computer Setup utility and ensure Device Available is selected for the device s SATA port in Security gt Device Security Drive responds slowly immediately after power up Nonsystem disk NTLDR missing message Cause The system is trying to start from the hard drive but the hard drive may have been damaged Run Computer Setup and increase the POST Delay in Advanced gt Power On Options Solution 1 Perform Drive Protection System DPS testing in system ROM System files missing or not properly installed Hard drive boot has been disabled in Computer Setup 1 Insert bootable media and restart the computer 2 Boot to the windows installation media and select the recovery option If only a r
112. e call is handled properly Be in front of your computer when you call Write down the computer serial number product ID number and monitor serial number before calling Spend time troubleshooting the problem with the service technician Remove any hardware that was recently added to your system Remove any software that was recently installed Restore the system from the Recovery Disc Set that you created or restore the system to its original factory condition in System Software Requirement Disks SSRD CAUTION Restoring the system will erase all data on the hard drive Be sure to back up all data files before running the restore process NOTE For sales information and warranty upgrades Care Packs call your local authorized service provider or dealer Helpful hints If you encounter problems with the computer monitor or software see the following list of general suggestions before taking further action 150 Check that the computer and monitor are plugged into a working electrical outlet Check that the voltage select switch some models is set to the appropriate voltage for your region 115V or 230V Check that the computer is turned on and the white power light is on Check that the monitor is turned on and the green monitor light is on Chapter 8 Troubleshooting without diagnostics e Check the Power LED on the front of the computer to see if it is flashing red The flashing lights are error codes
113. e drive cage to its upright position 6 Align the guide screws on the drive with the J slots on the sides of the drive bay Press the drive up into the drive bay then slide it forward until it locks in place 7 Connect the power cable and data cable to the back of the hard drive fy NOTE If the 2 5 inch hard drive is the primary drive connect the data cable to the dark blue SATA connector labeled SATAO on the system board If it is a secondary drive connect the data cable to one of the light blue SATA connectors on the system board 8 Rotate the drive cage back down to its normal position A CAUTION Be careful not to pinch any cables or wires when rotating the drive cage down 116 Chapter 6 Removal and replacement procedures Small Form Factor Power supply Description Spare part number Power supply 240W 85 efficient 722536 001 Power supply 240W standard 702457 001 A WARNING To reduce potential safety issues only the power supply provided with the computer a replacement power supply provided by HP or a power supply purchased as an accessory from HP should be used with the computer The power supply is located at the rear of the chassis It is held in place by three Torx screws outside of the chassis and a release lever inside of the chassis Z WARNING Voltage is always present on the system board when the computer is plugged into an active AC outlet To avoid possible personal injury
114. e it and store it in a secure place Backing up your information You should create your initial backup immediately after initial system setup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup Your initial and subsequent backups allow you to restore your data and settings if a failure occurs You can back up your information to an optional external hard drive a network drive or discs Note the following when backing up e Store personal files in the Documents library and back it up regularly e Back up templates that are stored in their associated directories e Save customized settings that appear in a window toolbar or menu bar by taking a screen shot of your settings The screen shot can be a time saver if you have to reset your preferences e When backing up to discs number each disc after removing it from the drive 6f NOTE For detailed instructions on various backup and restore options perform a search for these topics in Help and Support To access Help and Support select Start gt Help and Support fa NOTE You may be prompted by User Account Control for your permission or password when you perform certain tasks To continue a task select the appropriate option For information about User Account Control see Help and Support Select Start gt Help and Support To create a backup using Windows Backup and Restore fy
115. el Port PAR black Optional Parallel Port 13 USB2 0 MEDIA black USB 2 0 Device such as a Media Card Reader 14 Battery BAT black Battery System board connections model 400 55 System board connections model 490 Refer to the following illustration and table to identify the system board connectors for your model LOLOL TO LLU Ce PLU LLU ALLU rere LLLE ITEET No System Board Connector System Board Label Color Component 1 PCI Express x1 X1PCIEXP3 black Expansion Card 2 PCI Express x1 X1PCIEXP2 black Expansion Card 3 PCI Express x1 X1PCIEXP1 black Expansion Card 4 PCI Express x16 X16PCIEXP black Expansion Card 5 DisplayPort DISPLAY white DisplayPort Expansion Card 6 Serial Port COMB black Optional Second Serial Port 7 DIMM4 Channel A DIMM4 white Memory Module 8 DIMM3 Channel A DIMM3 black Memory Module 9 DIMM2 Channel B DIMM2 white Memory Module 10 DIMMI Channel B DIMM1 black Memory Module 11 SATA 3 0 SATA4 light blue Any SATA Device other than the Primary Hard Drive 12 SATA 3 0 SATA5 light blue Any SATA Device other than the Primary Hard Drive 13 SATA 3 0 SATAO dark blue Primary Hard Drive 14 SATA 3 0 SATA1 light blue Any SATA Device other than the Primary Hard Drive 15 Parallel Port PAR black Optional Parallel Port 16 USB3 0 MEDIA 3 0 black USB 3 0 Device such as a Media Card Reader 56 Chapter 5 Removal and replacement procedures Microtower No Sy
116. ent video port on the computer if one is available Or replace the monitor with a monitor that you know is functioning properly If you are working on a network plug another computer with a different cable into the network connection There may be a problem with the network plug or cable If you recently added new hardware remove the hardware and see if the computer functions properly Safety and comfort 149 If you recently installed new software uninstall the software and see if the computer functions properly Boot the computer to the Safe Mode to see if it will boot without all of the drivers loaded When booting the operating system use Last Known Configuration Refer to the comprehensive online technical support at hitp www hp com support Refer to Helpful hints on page 150 in this guide To assist you in resolving problems online HP Instant Support Professional Edition provides you with self solve diagnostics If you need to contact HP support use HP Instant Support Professional Edition s online chat feature Access HP Instant Support Professional Edition at http www hp com go ispe Access the Business Support Center BSC at http www hp com go bizsupport for the latest online support information software and drivers proactive notification and worldwide community of peers and HP experts If it becomes necessary to call for technical assistance be prepared to do the following to ensure that your servic
117. eplace hard drive 1796 SATA Cabling Error One or more SATA devices are improperly attached For optimal performance the SATA O and SATA 1 connectors must be used before SATA 2 and SATA 3 Ensure SATA connectors are used in ascending order For one device use SATA O For two devices use SATA O and SATA 1 For three devices use SATA O SATA 1 and SATA 2 1797 SATA Drivelock is not supported in RAID mode Drivelock is enabled on one or more SATA hard drives and they cannot be accessed while the system is configured for RAID mode Either remove the Drivelocked SATA device or disable the Drivelock feature To disable the Drivelock feature enter Computer Setup change Storage gt Storage Options gt SATA Emulation to IDE and select File gt Save Changes and Exit Reenter Computer Setup and select Security gt Drivelock Security For each listed Drivelock capable SATA device ensure Drivelock is Disabled Lastly change Storage gt Storage Options gt SATA Emulation back to RAID and select File gt Save Changes and Exit 1801 Microcode Patch Error Processor is not supported by ROM BIOS POST numeric codes and text messages 1 Upgrade BIOS to proper version 2 Change the processor 193 Control panel message 2200 PMM Allocation Error during MEBx Download Description Memory error during POST execution of the Management Engine ME BIOS Extensions option ROM Recommended action
118. eps and LED lights on the front of the computer Beeps and flashing LEDs are codes for specific problems If you still cannot resolve the issue contact Customer Support Solving Hardware Installation Problems 173 174 Power LED flashes Red five times once every second followed by a two second pause and the computer beeps five times Beeps stop after fifth iteration but LEDs continue flashing Cause Memory is installed incorrectly or is bad Solution CAUTION To avoid damage to the DIMMs or the system board you must unplug the computer power cord before attempting to reseat install or remove a DIMM module 1 Reseat DIMMs Power on the system 2 Replace DIMMs one at a time to isolate the faulty module NOTE DIMMI or XMM1 must always be installed DIMM1 must be installed before DIMM2 and DIMM3 must be installed before DIMM4 3 Replace third party memory with HP memory 4 Replace the system board Power LED flashes Red six times once every second followed by a two second pause and the computer beeps six times Beeps stop after fifth iteration but LEDs continue flashing Cause Graphics card some models is not seated properly or is bad or system board is bad Solution For systems with a graphics card 1 Reseat the graphics card Power on the system 2 Replace the graphics card 3 Replace the system board For systems with integrated graphics replace the system board Powe
119. es replacement thermal material 719157 001 Blu ray BD RW SuperMulti XL Drive 719901 001 Mouse USB Portia 720216 001 Adapter DVI I to VGA BFR PVC free 720837 001 Nvidia NVS315 PCle x16 graphics card 1 GB 722536001 Power supply 240W 85 efficient 7247 18 xx1 Keyboard PS 2 for use in models with Windows 8 724720 xx1 Keyboard USB black for use in models with Windows 8 724722 201 Keyboard wireless HP Elite with USB dongle for use only in Brazil Small Form Factor chassis spare parts 29 30 Spare part Description number 724795 001 Mouse washable 724937 001 1 TB hard drive hybrid SSD 724938 001 500 GB hard drive hybrid SSD 727145 001 Fan duct 727149 001 Speaker 727373 001 Intel Core i7 4770 processor 3 4 GHz 8 MB L3 cache 727380 001 Intel Core i5 4570 processor 3 2 GHz 6 MB L3 cache 727381 001 Intel Core i5 4670 processor 3 4 GHz 6 MB L3 cache 728562 001 Intel PRO 1000 single port GbE NIC includes bracket 729339 xx1 Keyboard USB unbranded Katydid 732505 001 Intel Core i5 4570s processor 2 9 GHz 6 MB L3 cache 65W 732506 001 Intel Core i5 4670s processor 3 1 GHz 6 MB L3 cache 65W 732507 001 Intel Core i7 4770s processor 3 1 GHz 6 MB L3 cache 65W 732769 001 Optical drive bezel blank 736835 001 Adapter USB 3 0 to 2 0 742560 001 Intel Core i3 4130 processor 3 4 GHz 4 MB L3 cache 54W 742561 001 Intel Core
120. essages 10 Password security and resetting CMOS This computer supports security password features which can be established through the Computer Setup Utilities menu This computer supports two security password features that are established through the Computer Setup Utilities menu setup password and power on password When you establish only a setup password any user can access all the information on the computer except Computer Setup When you establish only a power on password the power on password is required to access Computer Setup and any other information on the computer When you establish both passwords only the setup password will give you access to Computer Setup When both passwords are set the setup password can also be used in place of the power on password as an override to log in to the computer This is a useful feature for a network administrator If you forget the password for the computer you can clear that password so you can gain access to the information on the computer by resetting the password jumper A CAUTION Pushing the CMOS button will reset CMOS values to factory defaults It is important to back up the computer CMOS settings before resetting them in case they are needed later Back up is easily done through Computer Setup See Computer Setup F10 Utility on page 135 for information on backing up the CMOS settings 201 Resetting the password jumper 202 A CAUTION f you enable the s
121. estore kit is available then select the File Backup Program option and then restore the system 3 Install system files for the appropriate operating system Run the Computer Setup utility and enable the hard drive entry in the Storage gt Boot Order list Chapter 8 Troubleshooting without diagnostics Nonsystem disk NTLDR missing message Cause Bootable hard drive is not attached as first in a multi hard drive configuration Solution If attempting to boot from a hard drive ensure it is attached to the system board dark blue SATA connector Bootable hard drive is not listed first in the Boot Order Computer will not boot from hard drive Cause The device is attached to a SATA port that has been hidden in Computer Setup Run the Computer Setup utility and select Storage gt Boot Order and ensure the bootable hard drive is listed immediately under the Hard Drive entry Solution _ Check SATA cable connections 2 Run the Computer Setup utility and ensure Device Available is selected for the device s SATA port in Security gt Device Security Boot order is not correct Run the Computer Setup utility and change boot sequence in Storage gt Boot Order Hard Drive s Emulation Type is set to None some models Run the Computer Setup utility and change the Emulation Type to Hard Disk in the device s details under Storage gt Device Configuration Hard dri
122. event static electricity damage to equipment Wrist straps are flexible straps with a maximum of one megohm 10 resistance in the ground cords To provide proper ground a strap must be worn snug against bare skin The ground cord must be connected and fit snugly into the banana plug connector on the grounding mat or workstation Heel straps Toe straps Boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use them on both feet with a maximum of one megohm 10 resistance between the operator and ground Static Shielding Protection Levels Method Voltage Antistatic plastic 1 500 Carbon loaded plastic 7 500 Metallized laminate 15 000 Grounding the work area To prevent static damage at the work area use the following precautions Cover the work surface with approved static dissipative material Provide a wrist strap connected to the work surface and properly grounded tools and equipment Use static dissipative mats foot straps or air ionizers to give added protection Handle electrostatic sensitive components parts and assemblies by the case or PCB laminate Handle them only at static free work areas Turn off power and input signals before inserting and removing connectors or test equipment Use fixtures made of static safe materials when fixtures must directly contact dissipative surfaces Keep work area free of noncon
123. figuration Displayed only if there is an add in video card in the system Allows you to specify which VGA controller will be the boot or primary VGA controller Computer Setup F10 Utilities 147 Table 7 5 Computer Setup Advanced for advanced users continued Option ROM Launch Let you set the launch policy for option ROMs An Option ROM typically consists of firmware that is Policy called by the system BIOS For example an adapter card that controls a boot device might contain firmware that is used to connect the device to the system once the Option ROM is loaded e PXE Option ROMs legacy only EFI only do not launch e Storage Option ROMs legacy only EFI only do not launch e Video Option ROMs legacy only EFI only e NetClone Option ROMs legacy only do not launch AMT Configuration Allows you to set e AMT enable disable Allows you to enable or disable functions of the embedded Management Engine ME such as Active Management Technology AMT If set to disable the Management Engine is set to a temporarily disabled state and will not provide functions beyond necessary system configuration Default is enabled e Unconfigure AMT ME enable disable Allows you to unconfigure any provisioned management settings for AMT The AMT settings are restored to factory defaults This feature should be used with caution as AMT will not be able to provide any set AMT management functions once unconfigured Default is disable
124. from the computer Prepare the computer for disassembly Preparation for disassembly on page 90 Remove the access panel Access panel on page 91 Remove the front bezel Front bezel on page 92 Rotate the drive cage to its upright position A E Uy Disconnect the drive cables from the rear of the drive or if you are removing a media card reader disconnect the USB cable from the system board as indicated in the following illustration 106 Chapter 6 Removal and replacement procedures Small Form Factor 6 Press inward on the release lever at the rear of the device 1 and slide the device out of the rear of the drive bay 2 Installing a 3 5 inch device 1 Prepare the computer for disassembly Preparation for disassembly on page 90 2 Remove the access panel Access panel on page 91 3 Remove the front bezel Front bezel on page 92 If you are installing a drive in a bay covered by a bezel blank remove the bezel blank See Bezel blanks on page 94 for more information 4 Install 6 32 guide screws in the holes on each side of the device ey NOTE HP has supplied four extra 6 32 guide screws on top of the drive cage Refer to Drives on page 103 for an illustration of the extra guide screws location When replacing a device transfer the four 6 32 guide screws from the old device to the new one Drives 107 5 Rotate the drive cage to its upright position 6 Slide t
125. g system controls may be set to use a different audio device as the default output device than whot is expected Set the operating system to use the correct audio device Solving printer problems If you encounter printer problems see the documentation that came with the printer and to the common causes and solutions listed in the following table Printer will not print Cause Printer is not turned on and online Solution Turn the printer on and make sure it is online The correct printer drivers for the application are not installed 1 Install the correct printer driver for the application 2 Try printing using the MS DOS command DIR C gt printer port where printer port is the address of the printer being used If the printer works reload the printer driver To run MS DOS commands press the Windows key r type cmd in the Open box and then click OK If you are on a network you may not have made the connection to the printer Make the proper network connections to the printer Printer may have failed Run printer self test Solving printer problems 169 Printer will not turn on Cause Solution The cables may not be connected properly Reconnect all cables and check the power cord and electrical outlet Printer prints garbled information Cause Solution The correct printer driver for the application is not installed Install the correct printer driver for the appli
126. gerascancannncvasssangonsdeaneacn netaanswagonaar neaeonstaantoesnagsenearenceaan anny 33 Preventing electrostatic damage to equipment cccceceeesecceeeeeeeeeenseeeestseeeetnseeeenaes 33 Personal grounding methods and equipment ccccceeeseeeeeeeeeeeeeceeeeceeceeeeseseeeeenaes 34 Grounding the work area aicpunirevoleniatandecaraecebvareneindaeamanmalanabimelalaasaadexcetntuanenss 34 Recommended materials and equipment ccccecceceeeseeeeeeeeteeeeeeseeeeceeueeeeeeteeeeeaes 34 erat guidelines sasini riiin enei iei eni ester Enei irie ai eie aii aaa 35 Routine Care dolce genes ace tetas pated EA O N E AE EE OE EEA S 36 General cleaning safety precautions c cccccesscceeeseeeeeseeeeeeeneeeeeeseeeeeseneeeeeneeeeensaees 36 Cleaning the Computer Case ojccss aces condezca races sened dvscastandstranmxanennolcaneers een taanead 36 Cleaning the keyboard canis cemdeosewartovivanncamneveeneuaiesorseaieanseiiexembeanimanscaebnnbpensenien 36 Cleaning the Monitor sisirin ii ieii EEEE bebo wits 37 Cleaning the MOUSE sssriescerrerminp ia ian reinn E i nAi a i iE n EEUN Eh 37 Service considerations piniaastoranseessie orrderecaretenielania nneerenitiinnad usin tite OaisesaanNnanaoann 37 Power supply fan ete azote setae Setubal Selva st lense aetBe E A a AA ESE S ia 37 Tools and software Requirements lt icccsssccsucissassssacsccneverscadauvescasavinenereaderdoacoucnenaesabeaed 38 SNEWS piniearcicteta ciolebeausna
127. h Select your specific computer model Select your operating system a PS SS In the Diagnostic section click the HP UEFI Support Environment link This link provides additional information or Click the Download button and select Run The download includes instructions in English on how to install the tools on the USB device NOTE HP diagnostic solutions are developed to test components typically included on HP products They may not diagnose all third party accessories that can be added to the system 206 Chapter 11 HP PC Hardware Diagnostics 12 System backup and recovery Backing up restoring and recovering in Windows 8 1 or Windows 8 Your computer includes tools provided by HP and Windows to help you safeguard your information and retrieve it if you ever need to These tools will help you return your computer to a proper working state or even back to the original factory state all with simple steps This section provides information about the following processes e Creating recovery media and backups e Restoring and recovering your system NOTE This section describes an overview of backing up restoring and recovering options For more details about the tools provided see Help and Support From the Start screen type help and then select Help and Support Creating recovery media and backups Recovery after a system failure is only as good as your most recent backup 1 After you successfully
128. hanges that you do not want applied select Ignore Changes and Exit e To reset to factory settings or previously saved default settings some models select Apply Defaults and Exit This option will restore the original factory system defaults fy NOTE Not all settings shown in the following sections are available for all models A CAUTION Do NOT turn the computer power OFF while the BIOS is saving the Computer Setup F10 changes because the CMOS could become corrupted It is safe to turn off the computer only after exiting the F10 Setup screen Chapter 7 Computer Setup F10 Utility Computer Setup File fa NOTE Support for specific Computer Setup options may vary depending on the hardware configuration Table 7 1 Computer Setup File Option Description System Information Lists e Product name e Manufacturer e SKU number e Processor type speed stepping e Cache size L1 L2 L3 dual core processors have this listed twice e Installed memory size speed number of channels single or dual if applicable e Integrated MAC address for embedded enabled NIC if applicable e Chassis serial number e Asset tracking number e System Board ID and CT Number e System BIOS Version and Date About Displays copyright notice Set Time and Date Allows you to set system time and date Flash System ROM Replicated Setup Allows you to update the system ROM with a BIOS image file lo
129. he device into the drive bay making sure to align the guide screws with the guide slots until the device snaps into place 108 Chapter 6 Removal and replacement procedures Small Form Factor 7 If installing a USB 3 0 media card reader you must use the USB 3 0 to USB 2 0 adapter and connect the adapter cable from the media card reader to the USB 2 0 connector on the system board labeled MEDIA a fey NOTE Refer to System board connections on page 102 for an illustration of the system board drive connectors 8 Rotate the drive cage back down to its normal position A CAUTION Be careful not to pinch any cables or wires when rotating the drive cage down Drives 109 Removing a slim optical drive A CAUTION All removable media should be taken out of a drive before removing the drive from the computer 1 Prepare the computer for disassembly Preparation for disassembly on page 90 2 Remove the access panel Access panel on page 91 3 Disconnect the power and data cables 1 from the rear of the optical drive push the green release latch on the right rear side of the drive toward the center of the drive 2 then slide the drive forward and out of the bay through the front bezel 3 CAUTION When removing the cables pull the tab or connector instead of the cable itself to g p avoid damaging the cable 110 Chapter 6 Removal and replacement procedures Small Form Factor Installing a slim
130. he diagnostic utility included on some computer models only Microtower Standard configuration features Small Form Factor 2 Chapter 1 Product features Front panel components Microtower model 400 490 Drive configuration may vary by model Some models have a bezel blank covering one or more drive bays 1 5 25 inch Optical Drive optional 6 Microphone Connector 2 5 25 inch Half Height Drive Bay behind bezel 7 Hard Drive Activity Light 3 3 5 inch Media Card Reader optional 8 USB 3 0 Ports blue 4 Dual State Power Button 9 Headphone Connector 5 USB 2 0 Ports black NOTE The Power On Light is normally white when the power is on If it is flashing red there is a problem with the computer and it is displaying a diagnostic code Small form factor Drive configuration may vary by model Some models have a bezel blank covering one or more drive bays Front panel components 3 4 1 Slim Optical Drive optional 5 Headphone Connector 2 USB 2 0 Ports black 6 Dual State Power Button 3 USB 3 0 Ports blue 7 Hard Drive Activity Light 4 Microphone Connector 8 3 5 inch Media Card Reader optional NOTE The Power On Light is normally white when the power is on If it is flashing red there is a problem with the computer and it is displaying a diagnostic code Chapter 1 Product features Rear panel components Microtower model 400 ral Kez DAA
131. hen the system advised you of changes to the configuration you did not accept them Solution Reboot the computer and follow the instructions for accepting the changes A plug and play board may not automatically configure when added if the default configuration conflicts with other devices Use Windows Device Manager to deselect the automatic settings for the board and choose a basic configuration that does not cause a resource conflict You can also use Computer Setup to reconfigure or disable devices to resolve the resource conflict To access Device Manager in Windows 7 click Start select Control Panel and then select Device Manager To access Device Manager in Windows 8 from the Start screen type c select Control Panel from the list of applications and then select Device Manager USB ports on the computer are disabled in Computer Setup Run the Computer Setup utility and ensure that Device available is selected for appropriate USB ports under Security gt USB Security Computer will not start Cause Wrong memory modules were used in the upgrade or memory modules were installed in the wrong location Solution 1 Review the documentation that came with the system to determine if you are using the correct memory modules and to verify the proper installation NOTE DIMM1 or XMM1 must always be installed DIMM1 must be installed before DIMM2 and DIMM3 must be installed before DIMM4 Observe the be
132. horized partners or their agents SATA hard drives Serial ATA Hard Drive Characteristics Number of pins conductors in data cable 7 7 Number of pins in power cable 15 Maximum data cable length 39 37 in 100 cm Data interface voltage differential 400 700 mV Drive voltages 3 3V 5V 12V Jumpers for configuring drive N A Data transfer rate 6 0 Gb s SATA hard drives 39 SATA hard drive cables SATA data cable Always use an HP approved SATA 6 0 Gb s cable as it is fully backwards compatible with the SATA 1 5 Gb s drives Current HP desktop products ship with SATA 6 0 Gb s hard drives SATA data cables are susceptible to damage if overflexed Never crease a SATA data cable and never bend it tighter than a 30 mm 1 18 in radius The SATA data cable is a thin 7 pin cable designed to transmit data for only a single drive SMART ATA drives The Self Monitoring Analysis and Recording Technology SMART ATA drives for the HP Personal Computers have built in drive failure prediction that warns the user or network administrator of an impending failure or crash of the hard drive The SMART drive tracks fault prediction and failure indication parameters such as reallocated sector count spin retry count and calibration retry count If the drive determines that a failure is imminent it generates a fault alert Cable management Always follow good cable management practices when working inside the computer e Keep
133. hout diagnostics Keyboard commands and typing are not recognized by the computer Cause Solution Keyboard needs repairs See the Worldwide Limited Warranty for terms and conditions Computer is in Sleep state Press the power button to resume from Sleep state CAUTION When attempting to resume from Sleep date do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data Cursor will not move using the arrow keys on the keypad Cause Solution The Num Lock key is on Press the Num Lock key The Num Lock light should be off if you want to use the arrow keys on the keypad You can disable or enable the Num Lock key in Computer Setup at Advanced gt Device Options Mouse does not respond to movement or is too slow Cause Solution Mouse connector is not properly plugged into the back of the Shut down the computer using the keyboard computer Windows 7 1 Press the Ctrl and Esc keys at the same time or press the Windows logo key to display the Start menu 2 Use the arrow keys to select Shut Down and then press Enter 3 After the shutdown is complete plug the mouse connector into the back of the computer or the keyboard and restart Windows 8 1 Press the Windows logo to open the Settings charm 2 Use the arrow keys to select Power and then press Enter 3 Use the arrow keys to select Shut Down and then press Enter
134. ial ports are assigned to COM1 Chapter 9 POST error messages 1 Remove any serial port expansion cards 2 Clear CMOS See Appendix B Password security and resetting CMOS on page 201 3 Reconfigure card resources and or run Computer Setup or Windows utilities Control panel message 1152 Serial Port B Address Conflict Detected Description Both external and internal serial ports are assigned to COM2 Recommended action 1 Remove any serial port expansion cards 2 Clear CMOS See Appendix B Password security and resetting CMOS on page 201 3 Reconfigure card resources and or run Computer Setup or Windows utilities 1155 Serial Port Address Conflict Detected Both external and internal serial ports are assigned to same IRQ 1 Remove any serial port expansion cards 2 Clear CMOS See Appendix B Password security and resetting CMOS on page 201 3 Reconfigure card resources and or run Computer Setup or Windows utilities 1720 SMART Hard Drive Detects Imminent Failure Hard drive is about to fail Some hard drives have a hard drive firmware patch that will fix an erroneous error message 1 Determine if hard drive is giving correct error message Run the Drive Protection System test under using F2 Diagnostics when booting the computer 2 Apply hard drive firmware patch if applicable Available at http www hp com support 3 Back up contents and r
135. ible debris underneath or between the keys may be removed by vacuuming or shaking e Canned pressurized air may be used to clean debris from under the keys Caution should be used as too much air pressure can dislodge lubricants applied under the wide keys e Ifyou remove a key use a specially designed key puller to prevent damage to the keys This tool is available through many electronic supply outlets A CAUTION Never remove a wide leveled key like the space bar from the keyboard If these keys are improperly removed or installed the keyboard may not function properly e Cleaning under a key may be done with a swab moistened with isopropyl alcohol and squeezed out Be careful not to wipe away lubricants necessary for proper key functions Use tweezers to remove any fibers or dirt in confined areas Allow the parts to air dry before reassembly Cleaning the monitor e Wipe the monitor screen with a clean cloth moistened with water or with a towelette designed for cleaning monitors Do not use sprays or aerosols directly on the screen the liquid may seep into the housing and damage a component Never use solvents or flammable liquids on the monitor e To clean the monitor body follow the procedures in Cleaning the Computer Case on page 36 Cleaning the mouse Before cleaning the mouse ensure that the power to the computer is turned off e Clean the mouse ball by first removing the retaining plate and the ball from the housing
136. iisibn lap vaduasnbtbeisiaiievemaiaeSonehioenahas 11 3 Mustrated parts catal g sisiccsciscsciccssrcsiersasassneercniviinsenteosinsieesicriaimmisenannistas 12 Microtower chassis spare parts sox scyaiceajensssaaabthesunnsnisasbumcis nabenieaasieetiseaatelaspa isa sleaivawaainbueistia euabunbaiies 12 Computer major components ceeeeeeceeececeeeeeeaeeeeeeeeneeeeeeeeeeceeeeeceeeeeeeeeeeeeaeeeeaaaeaaeeees 12 Cables sara pete a a a ie eanteamean 15 Mise PONS tcnna ane E EA E E 16 AEE AEE A PESA E EEE E decade tosis tow A A EE A A SA ESET 18 Mise Board Suera a E ee Oe noe 18 Sequential part number listing ciscasaursiwisasncddewenateed aeecsoubeaseansncddeinmenintanbedneinnsisadunsebeineten 19 Small Form Factor chassis spare parts aigiseeac tsen aceon viens bemntundindaadehewnnosoaedieniae ioe nua boeehnbrodbwesaaventor 23 Computer major components 2s rs exorecesoveses te cstiael i iE EE EERS 23 NG E A ttanieraeeeneeian 25 NASC PANS ere E O E E E 26 DriVE Soor nna nE u a r E E rE S EESE E E a E RE 27 Mise bodid cre stamina ds e and ua a E Te Eo E E k 28 Sequential part number listing ccccceseceeeeseceeeeeeeeeeeceeeeeeeeeeeeeeeeneeeeseeteeeseeeeenes 28 4 Routine care SATA drive guidelines and disassembly preparation sscscscsssseceeee 32 Electrostatic discharge information ccjas lt xin ies seni avcse ds veesasexacareccensantecdivadavinndessereniravrataracenoniceaaeans 32 Generating Static sias ccasssna
137. ing DIMM sockets Model 400 There are two DIMM sockets on the system board with one socket per channel The sockets are labeled DIMM1 and DIMM3 Socket DIMM1 operates in memory channel B Socket DIMM3 operates in memory channel A The system will automatically operate in single channel mode dual channel mode or flex mode depending on how the DIMMs are installed Ey NOTE Single channel and unbalanced dual channel memory configurations will result in inferior graphics performance e The system will operate in single channel mode if the DIMM sockets are populated in one channel only e The system will operate in a higher performing dual channel mode if the memory capacity of the DIMM in Channel A is equal to the memory capacity of the DIMM in Channel B e The system will operate in flex mode if the memory capacity of the DIMM in Channel A is not equal to the memory capacity of the DIMM in Channel B In flex mode the channel populated with the least amount of memory describes the total amount of memory assigned to dual channel and the remainder is assigned to single channel If one channel will have more memory than the other the larger amount should be assigned to Channel A e In any mode the maximum operational speed is determined by the slowest DIMM in the system Populating DIMM sockets Model 490 There are four DIMM sockets on the system board with two sockets per channel The sockets are labeled DIMM1 DIMM2 DIMM3 an
138. ing system DVD Installs the operating system without additional drivers or applications Driver Recovery DVD Installs specific drivers and applications only in the same way that the HP Software Setup utility installs drivers and applications To create recovery discs your computer must have a DVD writer Use any of the following types of discs purchased separately DVD R DVD R DL DVD R DVD R DL or DVD RW The discs you use will depend on the type of optical drive you are using Creating recovery discs 212 NOTE The Windows 7 operating system DVD can be created only once The option to create that media will not be available after you create a Windows DVD To create the Windows DVD 1 2 3 4 Select Start gt All Programs gt Productivity and Tools gt HP Recovery Disc Creator Select Windows disk From the drop down menu select the drive for burning the recovery media Click the Create button to start the burning process Label the disc after you create it and store it in a secure place Chapter 12 System backup and recovery After the Windows 7 operating system DVD has been created create the Driver Recovery DVD 1 Select Start gt All Programs gt Productivity and Tools gt HP Recovery Disc Creator Select Driver disk From the drop down menu select the drive for burning the recovery media bP oO N Click the Create button to start the burning process Label the disc after you creat
139. installed The expansion board installed is a network card NIC and conflicts with the embedded NIC Under the Computer Setup Advanced menu change the resource settings for the board Solving Network Problems 177 Network controller stops working without apparent cause Cause Solution The files containing the network drivers are corrupted Reinstall the network drivers using the Recovery Disc Set in Windows 7 or Windows recovery tools in Windows 8 If necessary download the softpaq from the web from a different computer The cable is not securely connected Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device The network controller is defective Contact an authorized service provider New network card will not boot Cause Solution New network card may be defective or may not meet industry Install a working industry standard NIC or change the boot standard specifications sequence to boot from another source Cannot connect to network server when attempting Remote System Installation Cause Solution The network controller is not configured properly Verify Network Connectivity that a DHCP Server is present and that the Remote System Installation Server contains the NIC drivers for your NIC System setup utility reports unprogrammed EEPROM Cause Solution Unprogrammed EEPROM Contact an authorized ser
140. is completed a list of bootable devices is displayed Use the arrow keys to select the preferred bootable device and press Enter The computer then boots from the selected non default device for this one time Computer Setup F10 Utilities 139 Computer Setup Security 140 configuration fey NOTE Support for specific Computer Setup options may vary depending on the hardware Table 7 3 Computer Setup Security Option Description Setup Password Allows you to set and enable a setup administrator password NOTE Ifthe setup password is set it is required to change Computer Setup options flash the ROM and make changes to certain plug and play settings under Windows Power On Password Allows you to set and enable a power on password The power on password prompt appears after a power cycle or reboot If the user does not enter the correct power on password the unit will not boot Password Options This selection appears only if a power on password or setup password is set Allows you to enable disable e Lock Legacy Resources determines whether or not Windows Device Manager is allowed to change resource settings for serial and parallel ports e Stringent security enabling the stringent password disables the ability to reset the password by moving the jumper on the system board Default is disabled CAUTION If you enable the stringent security feature and you forget the setup passwor
141. is media follow the instructions in Creating recovery media on page 210 If the computer is working and Windows 7 is responding use these steps to perform a System Recovery 1 Turn off the computer 2 Disconnect all peripheral devices from the computer except the monitor keyboard and mouse 3 Turn on the computer Chapter 12 System backup and recovery 4 When Windows has loaded click the Start button and then click All Programs e f Security and Protection is listed continue with step 5 e f Productivity and Tools is listed follow the steps in System Recovery when Windows is not responding on page 215 5 Click Security and Protection click Recovery Manager and then click Recovery Manager If prompted click Yes to allow the program to continue 6 Under I need help immediately click System Recovery 7 Select Yes and then click Next Your computer restarts 8 When the computer restarts you will see the Recovery Manager welcome screen again Under I need help immediately click System Recovery If you are prompted to back up your files and you have not done so select Back up your files first recommended and then click Next Otherwise select Recover without backing up your files and then click Next 9 System Recovery begins After System Recovery is complete click Finish to restart the computer 10 When Windows has loaded shut down the computer reconnect all peripheral devices and then turn the co
142. ish to restart the computer Using HP Recovery Disc operating system discs select models only Use the steps provided in this section if you used HP Recovery Disc Creator to create a Windows 7 operating system DVD and a Driver Recovery DVD If you created recovery media using Creating recovery media using HP Recovery Manager select models only on page 211 use the steps in System Recovery using recovery media select models only on page 215 If you cannot use the recovery discs you previously created using the HP Recovery Disc Creator select models only you must purchase a Windows 7 operating system DVD to reboot the computer and repair the operating system To order a Windows 7 operating system DVD contact support Go to http www hp com support select your country or region and follow the on screen instructions A CAUTION Using a Windows 7 operating system DVD completely erases the hard drive contents and reformats the hard drive All files that you have created and any software that you have installed on the computer are permanently removed When reformatting is complete the recovery process helps you restore the operating system as well as drivers software and utilities To initiate recovery using a Windows 7 operating system DVD 216 Chapter 12 System backup and recovery E NOTE This process takes several minutes 1 If possible back up all personal files 2 Restart the computer and then inse
143. ive must be connected to the dark blue connector labeled SATAO on the system board to avoid any hard drive performance problems 9 Replace the access panel 10 If the computer was on a stand replace the stand 11 Reconnect the power cord and turn on the computer 12 Lock any security devices that were disengaged when the access panel was removed 114 Chapter 6 Removal and replacement procedures Small Form Factor Removing a 2 5 inch hard drive 1 Prepare the computer for disassembly Preparation for disassembly on page 90 Remove the access panel Access panel on page 91 2 3 Rotate the drive cage to its upright position 4 Disconnect the power cable and data cable from the back of the hard drive 5 Pull outward on the release lever at the rear of the drive 1 then slide the drive back until it stops and pull it down and out of the drive bay 2 Installing a 2 5 inch hard drive 1 Prepare the computer for disassembly Preparation for disassembly on page 90 2 Ifthe computer is on a stand remove the computer from the stand 3 Remove the access panel Access panel on page 91 Drives 115 4 Install four black and blue M3 isolation mounting guide screws two on each side of the drive Ey NOTE M3 metric isolation mounting guide screws can be purchased from HP When replacing a drive transfer the four M3 isolation mounting guide screws from the old drive to the new one 5 Rotate th
144. ked in place by installing a security screw provided by HP To install the security screw 1 Prepare the computer for disassembly Preparation for disassembly on page 90 2 Remove the access panel Access panel on page 91 3 Remove one of the five silver 6 32 standard screws located on top of the drive cage 4 Install the security screw through the middle front bezel release tab to secure the front bezel in place Front bezel security 93 Bezel blanks Description Spare part number Optical drive bezel blank 732769 001 On some models there are bezel blanks covering the 3 5 inch and 5 25 inch external drive bays that need to be removed before installing a drive To remove a bezel blank 1 Remove the access panel Access panel on page 91 2 Remove the front bezel Front bezel on page 92 3 To remove a slim optical drive bezel blank press inward on the five retaining tabs 1 and pull the blank off the front bezel 2 To remove a 3 5 inch bezel blank press the two retaining tabs that hold the bezel blank in place towards the outer right edge of the bezel 3 and slide the bezel blank back and to the right to remove it 4 NOTE After removing the slim optical drive bezel blank and installing a slim optical drive you can install an optional bezel trim piece available from HP that surrounds the front of the slim optical drive 94 Chapter 6 Removal and replacement procedures Small Form F
145. lay the error message To manually switch to the POST Messages Enabled mode during POST press any key except F10 F11 or F12 The default mode is POST Message Disabled The speed at which the computer loads the operating system and the extent to which it is tested are determined by the POST mode selection Quick Boot is a fast startup process that does not run all of the system level tests such as the memory test Full Boot runs all of the ROM based system tests and takes longer to complete Full Boot may also be enabled to run every 1 to 30 days on a regularly scheduled basis To establish the schedule reconfigure the computer to the Full Boot Every x Days mode using Computer Setup Ey NOTE For more information on Computer Setup see Computer Setup F10 Utility on page 135 Chapter 9 POST error messages POST numeric codes and text messages This section covers those POST errors that have numeric codes associated with them The section also includes some text messages that may be encountered during POST fy NOTE The computer will beep once after a POST text message is displayed on the screen Control panel message 101 Option ROM Checksum Error Description System ROM or expansion board option ROM checksum Recommended action 1 Verify the correct ROM 2 Flash the ROM if needed 3 If an expansion board was recently added remove it to see if the problem remains 4 Clear CMOS See Appendix B Pa
146. le Bin or if files become corrupted you can restore the files that you backed up In case of system failure you can use the backup files to restore the contents of your computer See Backing up your information on page 213 NOTE HP recommends that you print the recovery procedures and save them for later use in case of system instability Creating recovery media 210 After you successfully set up the computer create recovery media The media can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced Chapter 12 System backup and recovery There are two types of recovery media To determine which steps to follow for your computer 1 Click the Start button 2 Click All Programs e If Security and Protection is listed continue with the steps in Creating recovery media using HP Recovery Manager select models only on page 211 e If Productivity and Tools is listed continue with the steps in Creating recovery discs with HP Recovery Disc Creator select models only on page 212 Creating recovery media using HP Recovery Manager select models only To create recovery discs your computer must have a DVD writer Use DVD R or DVD R discs purchased separately The discs you use will depend on the type of optical drive you are using NOTE DVD R DL DVD R DL or DVD RW disc are not supported A pp You have the option of creating a recovery U
147. llow this device to wake the computer To enable Wake on LAN in Windows 8 1 From the Start screen type c and then select Control Panel from the list of applications 2 Select Network and Sharing Center and then click the Ethernet link next to the connection 3 Click the Properties button 4 Click the Configure button 5 Click the Power Management tab then enable the appropriate Wake on LAN option Solving Network Problems 175 Network driver does not detect network controller Cause Solution Network controller is disabled 1 Run Computer Setup and enable network controller 2 Enable the network controller in the operating system using Device Manager To access Device Manager in Windows 7 click Start select Control Panel and then select Device Manager To access Device Manager in Windows 8 from the Start screen type c select Control Panel from the list of applications and then select Device Manager Incorrect network driver Check the network controller documentation for the correct driver or obtain the latest driver from the manufacturer s Web site Network status link light never flashes NOTE The network status light is supposed to flash when there is network activity Cause Solution No active network is detected Check cabling and network equipment for proper connection Network controller is not set up properly Check for the device status within Windows such as Device Manager for d
148. m Recovery using Windows 7 recovery media 215 System Recovery Windows 7 214 system restore points creating Windows 7 210 System Restore Windows 7 213 T tamper proof screws tool 38 temperature control 35 Index 230 hard drive recovery 208 operating system DVD 209 recovery partition 208 restoring the hard drive 208 tools servicing 38 Torx T15 screwdriver 38 tower conversion SFF 134 v ventilation proper 35 W Wake on LAN feature Windows 7 backing up information 213 backup and recovery 210 Backup and Restore 213 creating backups 210 creating recovery media 210 creating system restore points 210 hard drive recovery 214 Help and Support 210 steps for creating recovery discs 211 steps for creating recovery media 211 steps for creating recovery USB flash drive 211 System Recovery 214 System Recovery using recovery media 215 System Restore 213 Windows 7 operating system discs using for restore 216 Windows 7 operating system DVD creating 212 using for restore 216 Windows 7 operating system media creating 212 Windows 8 backup and restore 207 Driver Recovery media 209 fll recovery 208 hard drive recovery 208 operating system DVD 209 recovery partition 208 restoring the hard drive 208 Windows 8 1 backup and restore 207 Driver Recovery media 209 fll recovery 208 175
149. m SATA hard drive 3 5 inch 748824 001 Power supply for use in the microtower 300W Energy Star 6 0 748825 001 Rear chassis fan BFR PVC free 748826 001 Fan sink for use in 490 models BFR PVC free 22 Chapter 3 Illustrated parts catalog Small Form Factor chassis spare parts Computer major components eotitl Item Description Spare part number 1 Front bezel 745039 001 2 Access panel 745042 001 3 Power supply 240W 85 efficient 722536 001 240W standard 702457 001 4 System board includes replacement thermal material For use in models without Windows 8 718414 001 Small Form Factor chassis spare parts 23 Item Description Spare part number For use in models with Windows 8 Standard 718414 501 For use in models with Windows 8 Professional 718414 601 For use in models with NetClone the People s Republic of China only 745239 001 Memory modules PC3 12800 CL11 8 GB 689375 001 4 GB 671613 001 2 GB 671612 001 Processors include replacement thermal material Intel Core i7 4771 3 5 GHz 8 MB L3 cache 84W 742563 001 Intel Core i7 4770 3 4 GHz 8 MB L3 cache 84W 727373001 Intel Core i7 4770s 3 1 GHz 8 MB L3 cache 65W 732507 001 Intel Core i5 4670 3 4 GHz 6 MB L3 cache 84W 727381 001 Intel Core i5 4670s 3 1 GHz 6 MB L3 cache 65W 732506 001 Intel Core i5 4570 3 2 GHz 6 MB L3 cache 84W 727380 001
150. mage the electronic components of the computer or optional equipment Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object See the Safety amp Regulatory Information guide for more information 3 Remove the access panel 4 Locate the header and jumper NOTE The password jumper is green so that it can be easily identified For assistance locating the password jumper and other system board components see the Illustrated Parts amp Service Map IPSM The IPSM can be downloaded from http www hp com support 5 Remove the jumper from pins 1 and 2 Place the jumper on either pin 1 or 2 but not both so that it does not get lost 6 Replace the computer cover or access panel 7 Reconnect the external equipment Chapter 10 Password security and resetting CMOS 8 Plug in the computer and turn on power Allow the operating system to start This clears the current passwords and disables the password features 9 To establish new passwords repeat steps 1 through 4 replace the password jumper on pins 1 and 2 then repeat steps 6 through 8 Establish the new passwords in Computer Setup Clearing and resetting the CMOS The computer s configuration memory CMOS stores information about the computer s configuration The CMOS button resets CMOS but does not clear the power on and setup passwords Clearing CMOS will clear the Active Management Te
151. modem and the computers s RJ 45 connector If the connection is good the PC LED light on the front of the cable DSL modem will be on IP address is not configured properly Cookies are corrupted A cookie is a small piece of information that a Web server can store temporarily with the Web browser This is useful for having the browser remember some specific information that the Web server can later retrieve Contact your ISP for the correct IP address Windows 7 1 Select Start gt Control Panel 2 Click Internet Options 3 In the Browsing history section on the General tab click the Delete button 4 Select the Cookies check box and click the Delete button Windows 8 1 From the Start screen type c and then select Control Panel from the list of applications 2 Click Internet Options 3 In the Browsing history section on the General tab click the Delete button 4 Select the Cookies check box and click the Delete button Cannot automatically launch Internet programs Cause You must log on to your ISP before some programs will start Solution Log on to your ISP and launch the desired program Solving Internet access problems 185 Solving software problems Most software problems occur as a result of the following e The application was not installed or configured correctly e There is insufficient memory available to run the application e There is a conflict between
152. more information and steps see Help and Support From the Start screen type help and then select Help and Support Using Reset when the system is not responding NOTE You may be prompted by User Account Control for your permission or password when you i perform certain tasks To continue a task select the appropriate option For information about User Account Control see Help and Support From the Start screen type help and then select Help and Support iy IMPORTANT Reset does not provide backups of your information Before using Reset back up any personal information you wish to retain If Windows recovery steps are not working and the system is not responding use these steps to start Reset 1 If possible back up all personal files 2 f possible check for the presence of the HP Recovery partition e For Windows 8 1 from the Start screen type pc and then select This PC e For Windows 8 from the Start screen type c and then select Computer Ey NOTE If the HP Recovery partition is not listed or you cannot check for its presence you must recover using the recovery media you created see Recovery using the Windows recovery USB flash drive on page 209 Or you must use the Windows operating system media and the Driver Recovery media purchased separately see Recovery using Windows operating system media purchased separately on page 209 3 If the HP Recovery partition is listed restart the c
153. mputer 2 If the error persists update to the latest BIOS version and ME firmware version 3 If the error still persists replace the system board 2218 ME Firmware Version should be updated ME firmware must be updated to match current functionality contained in the system BIOS 1 Update to the latest ME firmware version 2 If the error persists and system BIOS has been recently updated restore previous system BIOS version 3 If the error still persists replace the system board 2219 USB Key Provisioning file has invalid header identifier Provisioning file contained on the USB key has been corrupted or is not a valid version for the current ME firmware 1 Recreate the provisioning file using third party management console software 2 If the error persists and system BIOS has been recently updated restore previous system BIOS version Otherwise update the ME firmware version 3 If the error still persists replace the system board POST numeric codes and text messages 195 Control panel message 2220 USB Key Provisioning file has mismatch version Description Provisioning file contained on the USB key is not a valid version for the current ME firmware Recommended action 1 Reboot the computer 2 If the error persists and system BIOS has been recently updated restore previous system BIOS version Otherwise update the ME firmware version 3 If the error s
154. mputer back on System Recovery when Windows is not responding CAUTION System Recovery deletes all data and programs you created or installed If Windows is not responding but the computer is working follow these steps to perform a System Recovery 1 Turn off the computer If necessary press and hold the power button until the computer turns off 2 Disconnect all peripheral devices from the computer except the monitor keyboard and mouse 3 Press the power button to turn on the computer 4 As soon as you see the HP logo screen repeatedly press the F11 key on your keyboard until the Windows is Loading Files message appears on the screen pi At the HP Recovery Manager screen follow the on screen instructions to continue 6 When Windows has loaded shut down the computer reconnect all peripheral devices and then turn the computer back on System Recovery using recovery media select models only Use the steps provided in this section if you created recovery media using Creating recovery media using HP Recovery Manager select models only on page 211 If you used HP Recovery Disc Creator to create a Windows 7 operating system DVD and a Driver Recovery DVD use the steps in Using HP Recovery Disc operating system discs select models only on page 216 A CAUTION System Recovery deletes all data and programs you have created or installed Back up any important data to a CD or DVD or to a USB flash drive
155. nabled in Storage gt Boot Order Network Boot is enabled in Computer Setup Run the Computer Setup utility and disable Network Boot in Security gt Network Boot Non bootable CD in drive Boot order not correct Try a bootable CD in the drive Run the Computer Setup utility and change boot sequence in Storage gt Boot Order Drive not found identified Cause Cable could be loose The system may not have automatically recognized a newly installed device Solution Check cable connections See reconfiguration directions in the Solving Hardware Installation Problems on page 172 section If the system still does not recognize the new device check to see if the device is listed within Computer Setup If it is listed the probable cause is a driver problem If it is not listed the probable cause is a hardware problem If this is a newly installed drive run the Computer Setup utility and try adding a POST delay under Advanced gt Power On Options The device is attached to a SATA port that has been hidden in Computer Setup Run the Computer Setup utility and ensure Device Available is selected for the device s SATA port in Security gt Device Security Drive responds slowly immediately after power up Run Computer Setup and increase the POST Delay in Advanced gt Power On Options CD ROM or DVD devices are not detected or driver is not loaded Cause Drive is not connected properly
156. nd reformats the hard drive All files that you have created and any software that you have installed on the computer are permanently removed When reformatting is complete the recovery process helps you restore the operating system as well as drivers software and utilities To initiate recovery using Windows operating system media fa NOTE This process takes several minutes 1 If possible back up all personal files 2 Restart the computer and then follow the instructions provided with the Windows operating system media to install the operating system 3 When prompted press any keyboard key 4 Follow the on screen instructions Backing up restoring and recovering in Windows 8 1 or Windows 8 209 After the repair is completed and the Windows desktop appears 1 Remove the Windows operating system media and then insert the Driver Recovery media 2 Install the Hardware Enabling Drivers first and then install Recommended Applications Backing up restoring and recovering in Windows 7 Your computer includes tools provided by HP and Windows to help you safeguard your information and retrieve it if you ever need to These tools will help you return your computer to a proper working state or even back to the original factory state all with simple steps This section provides information about the following processes e Creating recovery media and backups e Restoring and recovering your system NOTE Thi
157. nd 1 GB e Internal Speaker does not affect external speakers Default is enabled e NIC PXE Option ROM Download PXE iSCSI disabled The BIOS contains an embedded NIC option ROM to allow the unit to boot through the network to a PXE server This is typically used to download a corporate image to a hard drive The NIC option ROM takes up memory space below 1MB commonly referred to as DOS Compatibility Hole DCH space This space is limited This F10 option will allow users to disable the downloading of this embedded NIC option ROM thus giving more DCH space for additional PCI cards which may need option ROM space The default will be to have the NIC option ROM enabled Default is PXE e SATA RAID Option ROM Download enable disable The BIOS contains an embedded SATA RAID option ROM for RAID support This can be temporarily disabled to save DCH space Note that with the option ROM disabled users will be unable to boot to hard drives in the system while running in RAID mode Default is disabled e Multi Processor enable disable Use this option to disable multi processor support under the OS Default is enabled e Hyper threading enable disable Use this option to disable processor hyper threading e Turbo Mode enable disable Allows you to enable and disable the Intel Turbo Mode feature which allows one core of the system to run at a higher than standard frequency and power if other cores are idle Default is enabled VGA Con
158. nenotncieenni ert sey neniiaebheietetcer ein aiidiat miedebbenanvartnaideaiicech ne A 38 Cables and Sat MS TINS vse vitiareons ette i cen viens aL AN ea 38 Hard DEVES aea sprainaser eras enue aap anata tara catia rn era a pattem S 38 Lithium coin cell REISE Ya lccvardacanenandtacersausornrveeamsacnnniamnareinantianaianidiaieranietinaxoie 39 SATA hard SAMI ES sien ashipebini ce iaialioytalo elses Pla iV iiaea ie e e e epe re dle ea Calla pees 39 SATA hard drive cables escini vance fuera icin enor a a Ea E EE EPEn ET EENE A ET 40 SATA d ta cables eiieeii naaa EEE EERS 40 SMART ATA shir VEG arsenate ee sib Vcd eli wu ari 40 Cable management nemiren ianen pnia i R E EEN R EA EE E N e En beist 40 5 Removal and replacement procedures Microtower sssssssssecossesseoosecsesosssoossesssossessesosse 41 Preparation for disassembly 031 ciesiuniansdaues cnexsdindsiwesiawndasine sncenaivndaarnnasindguasaavsnatindaividavineangwalvtiellatanenait 4 Access AN bs snr cessed cated r A Antes a deans E E E 42 vi eee Be aac ene ee oC oe ene ROR er arn PRUE aeons ont A neo ee tse te re 44 MEMORY abrainitessaesisacabnedibaat E E anagu eae E A AE O T E E 46 DOAN caf sec sca eed E ea E E E enacts 46 POTENT Be FP OMe ease reece ate gona a econ E 46 Populating DIMM sockets Model 400 iicc cicascccseotanioaitannassanbetteeapaaccunmnatenddenaninabauaien 47 Populating DIMM sockets Model 490 is csccrvsessvrrncnnesossentssaoertacstotusccenensnracerannssoasinis 4
159. neral service information for the computer Adherence to the procedures and precautions described in this chapter is essential for proper service Z CAUTION When the computer is plugged into an AC power source voltage is always applied to the system board You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage Electrostatic discharge information A sudden discharge of static electricity from your finger or other conductor can destroy static sensitive devices or microcircuitry Often the spark is neither felt nor heard but damage occurs An electronic device exposed to electrostatic discharge ESD may not appear to be affected at all and can work perfectly throughout a normal cycle The device may function normally for a while but it has been degraded in the internal layers reducing its life expectancy Networks built into many integrated circuits provide some protection but in many cases the discharge contains enough power to alter device parameters or melt silicon junctions Chapter 4 Routine care SATA drive guidelines and disassembly preparation Generating static The following table shows that e Different activities generate different amounts of static electricity e Static electricity increases as humidity decreases Relative Humidity Event 55 40 10 Walking across carpet 7 500 V 15 000 V 35 000 V Walking across vinyl floor 3 000 V 5 000
160. ng drives from any height onto any surface 38 Chapter 4 Routine care SATA drive guidelines and disassembly preparation e Ifyou are inserting or removing a hard drive turn off the computer Do not remove a hard drive while the computer is on or in standby mode e Before handling a drive ensure that you are discharged of static electricity While handling a drive avoid touching the connector e Do not use excessive force when inserting a drive e Avoid exposing a hard drive to liquids temperature extremes or products that have magnetic fields such as monitors or speakers Lithium coin cell battery The battery that comes with the computer provides power to the real time clock and has a minimum lifetime of about three years See the appropriate removal and replacement chapter for the chassis you are working on in this guide for instructions on the replacement procedures Z WARNING This computer contains a lithium battery There is a risk of fire and chemical burn if the battery is handled improperly Do not disassemble crush puncture short external contacts dispose in water or fire or expose it to temperatures higher than 140 F 60 C Do not attempt to recharge the battery NOTE Batteries battery packs and accumulators should not be disposed of together with the general household waste In order to forward them to recycling or proper disposal please use the public collection system or return them to HP their aut
161. nnectors 8 Replace the front bezel if it was removed NOTE An optional bezel trim piece that surrounds the front of the optical drive is available from HP Install the bezel trim piece in the front bezel before installing the front bezel Removing and replacing a 3 5 inch hard drive Ey NOTE Before you remove the old hard drive be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive 1 Prepare the computer for disassembly Preparation for disassembly on page 90 2 Ifthe computer is on a stand remove the computer from the stand 3 Remove the access panel Access panel on page 91 4 Disconnect the power cable and data cable from the back of the hard drive 112 Chapter 6 Removal and replacement procedures Small Form Factor 5 Pull the release lever next to the rear of the hard drive outward 1 While pulling the release lever out slide the drive back until it stops then lift the drive up and out of the bay 2 6 To install a hard drive you must transfer the silver and blue isolation mounting guide screws from the old hard drive to the new hard drive Drives 113 7 Align the guide screws with the slots on the chassis drive cage press the hard drive down into the bay then slide it forward until it stops and locks in place 8 Connect the power cable and data cable to the back of the hard drive NOTE The data cable for the primary hard dr
162. ns with reduced ME firmware image require BIOS control of ME firmware upgrading A failure has occurred after the ME firmware update process in which the BIOS could not relock the ME firmware region 1 Reboot the computer 2 If the error persists update to the latest BIOS version and ME firmware version 3 If the error still persists replace the system board 196 2240 ME image unlock failure Invalid Electronic Serial Number Special system configurations with reduced ME firmware image require BIOS control of ME firmware upgrading A failure has occurred prior to the ME firmware update process in which the BIOS could not unlock the ME firmware region Electronic serial number is missing Chapter 9 POST error messages 1 Reboot the computer 2 If the error persists update to the latest BIOS version and ME firmware version 3 If the error still persists replace the system board Enter the correct serial number in Computer Setup Control panel message Description Recommended action Network Server Mode Active and No Keyboard failure while Network Server 1 Reconnect keyboard with computer Keyboard Attached Mode enabled turned off 2 Check connector for bent or missing pins 3 Ensure that none of the keys are depressed 4 Replace keyboard Parity Check 2 Parity RAM failure Run Computer Setup and Diagnostic utilities Interpreting POST diagnostic front panel LEDs and audible co
163. oblems 163 164 The picture is broken up rolls jitters or flashes Cause The monitor connections may be incomplete or the monitor may be incorrectly adjusted Solution 1 Be sure the monitor cable is securely connected to the computer 2 Ina two monitor system or if another monitor is in close proximity be sure the monitors are not interfering with each other s electromagnetic field by moving them apart 3 Fluorescent lights or fans may be too close to the monitor Monitor needs to be degaussed Degauss the monitor Refer to the documentation that came with the monitor for instructions Image is not centered Cause Position may need adjustment Solution Press the monitor s Menu button to access the OSD menu Select ImageControl Horizontal Position or Vertical Position to adjust the horizontal or vertical position of the image No Connection Check Signal Cable displays on screen Cause Monitor video cable is disconnected Solution Connect the video cable between the monitor and computer CAUTION Ensure that the computer power is off while connecting the video cable Chapter 8 Troubleshooting without diagnostics Out of Range displays on screen Cause Video resolution and refresh rate are set higher than what the monitor supports Solution Restart the computer and enter Safe Mode Change the settings to a supported setting then restart the computer so that the ne
164. omputer and then press esc while the HP logo is displayed The computer Startup Menu displays 4 Press f11 to select the System Recovery option 5 Choose your keyboard layout 208 Chapter 12 System backup and recovery 6 Select Troubleshoot 7 Select Reset 8 Follow the on screen instructions to continue Recovery using the Windows recovery USB flash drive To recover your system using the recovery USB flash drive you previously created 6 NOTE If you did not create a recovery USB flash drive or the one you created does not work see Recovery using Windows operating system media purchased separately on page 209 1 If possible back up all personal files 2 Insert the recovery USB flash drive you created into a USB port on your computer 3 Restart the computer and as soon as you see the HP logo screen press f9 to display a list of boot devices Use the arrow keys to select your USB flash drive from the UEFI Boot Sources list Press Enter to boot from that device 4 Choose your keyboard layout 5 Select Troubleshoot 6 Select Refresh your PC 7 Follow the on screen instructions Recovery using Windows operating system media purchased separately To order a Windows operating system DVD contact support Go to http www hp com support select your country or region and follow the on screen instructions A CAUTION Using Windows operating system media completely erases the hard drive contents a
165. on cold boot Clears memory on all boots o Clear Memory No memory count on cold boot Clears memory on all boots FullBoot Every x Days Memory count on 1st cold boot on or after the xth day No more memory counts until 1st cold boot on or after x days Clears memory on all boots POST messages enable disable Enabling this feature will cause the system to display POST error messages which are error messages displayed on the monitor during the Power On Self Test if the BIOS encounters some kind of problem while starting the PC A POST error message will only display on screen if the computer is capable of booting this far If the POST detects an error before this point a beep code is generated instead Default is disabled Press the ESC key for Startup Menu Enable Disable This feature controls the display of the text Press the ESC key for Startup Menu during POST This text does not display on Windows 8 systems with Fast Boot support Other text also will not display for example Ownership Tag Default is enabled Option ROM Prompt enable disable Enabling this feature will cause the system to display a message before loading option ROMs Default is enabled After Power Loss off on previous state Default is Power off Setting this option to o Power off causes the computer to remain powered off when power is restored o Power on causes the computer to power on automatically as soon as power is restored Previou
166. operly some fans only operate when needed 3 Make sure the processor heat sink is installed properly Hard drive is full Transfer data from the hard drive to create more space on the hard drive Low on memory Add more memory Solving general problems 153 Poor performance Cause Solution Hard drive fragmented Defragment hard drive Program previously accessed did not release reserved memory Restart the computer back to the system Virus resident on the hard drive Run virus protection program Too many applications running Windows 7 1 Close unnecessary applications to free up memory 2 Add more memory 3 Some applications run in the background and can be closed by right clicking on their corresponding icons in the task tray To prevent these applications from launching at startup In Windows 7 a Goto Start gt All Programs gt Accessories gt Run b Type msconfig and then press Enter c On the Startup tab of the System Configuration Utility clear applications that you do not want to launch automatically and the click OK In Windows 8 a On the Start screen right click and then select the All apps icon b Under Windows System click Run c Type msconfig and then press Enter d On the Startup tab of the System Configuration Utility clear applications that you do not want to launch automatically and the click OK Some software applications especially g
167. ort software for the operating system from hitp www hp com support Select your country and language select Download drivers and software and firmware enter the model number of the computer and press Enter Customizing the monitor display If you wish you can select or change the monitor refresh rates screen resolution color settings font sizes and power management settings For more information refer to the online documentation provided with the graphics controller utility or the documentation that came with your monitor Right click on the Windows desktop then click Personalize to change display settings Activating and customizing the software in Windows 8 Additional information is available in online help after you activate the operating system NOTE Be sure there is a 10 2 cm 4 inch clearance at the back of the unit and above the monitor to permit the required airflow Activating the Windows Operating System The first time you turn on the computer the operating system is set up and activated automatically This process takes about 5 to 10 minutes Carefully read and follow the instructions on the screen to complete the activation 10 Chapter 2 Activating and Customizing the Software We recommend that you register your computer with HP during operating system set up so you can receive important software updates facilitate support questions and sign up for special offers You can also register your comp
168. ove it 2 Bezel blanks 45 Memory Description Spare part number 8 GB PC3 12800 689375 001 4 GB PC3 12800 671613 001 2 GB PC3 12800 671612 001 The computer comes with double data rate 3 synchronous dynamic random access memory DDR3 SDRAM dual inline memory modules DIMMs DIMMs The memory sockets on the system board can be populated with up to two industry standard DIMMs model 400 or four industry standard DIMMs model 490 These memory sockets are populated with at least one preinstalled DIMM To achieve the maximum memory support you can populate the system board with up to 16 GB model 400 or 32 GB model 490 of memory configured in a high performing dual channel mode DDR3 SDRAM DIMMs For proper system operation the DDR3 SDRAM DIMMs must be e _ industry standard 240 pin e unbuffered non ECC PC3 12800 DDR3 1600 MHz compliant e 1 35 volt or 1 5 volt DDR3 DDR3L SDRAM DIMMs The DDR3 SDRAM DIMMs must also e support CAS latency 11 DDR3 1600 MHz 11 11 11 timing e contain the mandatory JEDEC SPD information In addition the computer supports e 512 Mbit 1 Gbit and 2 Gbit non ECC memory technologies e single sided and double sided DIMMs e DIMMs constructed with x8 and x16 DDR devices DIMMs constructed with x4 SDRAM are not supported E NOTE The system will not operate properly if you install unsupported DIMMs 46 Chapter 5 Removal and replacement procedures Microtower Populat
169. placement thermal material fey NOTE System board appearance may vary Description Spare part number For use in 400 models System board for use in models without Windows 8 718413 001 System board for use in models with Windows 8 Standard 718413 501 System board for use in models with Windows 8 Professional 718413 601 System board for use in models with NetClone the People s Republic of China only 745238 001 For use in 490 models System board for use in models without Windows 8 718412 001 System board for use in models with Windows 8 Standard 718412 501 System board for use in models with Windows 8 Professional 718412 601 System board for use in models with NetClone the People s Republic of China only 745240 001 1 Prepare the computer for disassembly Preparation for disassembly on page 41 2 Remove the access panel Access panel on page 42 3 When replacing the system board make sure the following components are removed from the defective system board and installed on the replacement system board e Memory modules Memory on page 46 e Expansion cards Expansion cards on page 50 e Fan sink Fan sink on page 78 e Processor Processor on page 80 4 Disconnect all cables connected to the system board noting their location for reinstallation 5 Remove the eight Torx T15 screws that secure the system board to the chassis 88 Chapter 5 Removal and replacement procedure
170. problems such as USB devices hard drive optical drive graphics audio memory and software problems If you encounter problems with the computer refer to the tables in this chapter for probable causes and recommended solutions NOTE For information on specific error messages that may appear on the screen during Power On Self Test POST at startup refer to Appendix A POST error messages on page 188 Safety and comfort Z WARNING Misuse of the computer or failure to establish a safe and comfortable work environment may result in discomfort or serious injury Refer to the Safety amp Comfort Guide at http www hp com ergo for more information on choosing a workspace and creating a safe and comfortable work environment For more information refer to the Safety amp Regulatory Information guide Before you call for technical support If you are having problems with the computer try the appropriate solutions below to try to isolate the exact problem before calling for technical support Run the HP diagnostic tool Run the hard drive self test in Computer Setup Refer to Computer Setup F10 Utility on page 135 for more information Check the Power LED on the front of the computer to see if it is flashing red The flashing lights are error codes that will help you diagnose the problem Refer to Appendix A POST error messages on page 188 for more information If the screen is blank plug the monitor into a differ
171. provisioning Windows 8 only This option lets you set Windows 8 to bypass the PPI Physical Presence Interface requirement and directly enable and take ownership of the TPM on first boot You cannot change this setting after TPM is owned initialized unless the TPM is reset Default is disabled for non Windows 8 systems and enabled for Windows 8 e Allow PPI policy to be changed by OS Enabling this option allows the operating system to execute TPM operations without Physical Presence Interface Default is disabled NOTE To enable this option a Setup password must be set DriveLock Security Allows you to assign or modify a master or user password for hard drives When this feature is enabled the user is prompted to provide one of the DriveLock passwords during POST If neither is successfully entered the hard drive will remain inaccessible until one of the passwords is successfully provided during a subsequent cold boot sequence NOTE This selection will only appear when at least one drive that supports the DriveLock feature is attached to the system Secure Boot e Legacy Support Enable Disable Allows you to turn off all legacy support on the computer Configuration including booting to DOS running legacy graphics cards booting to legacy devices and so on If set fo disable legacy boot options in Storage gt Boot Order are not displayed Default is enabled e Secure Boot Enable Disable Allows you to make sure an operating sys
172. ps prevent operating system security breaches Default is enabled SVM CPU Virtualization enable disable Controls the virtualization features of the processor Changing this setting requires turning the computer off and then back on Default is disabled Virtualization Technology VTx enable disable Controls the virtualization features of the processor Changing this setting requires turning the computer off and then back on Default is disabled Virtualization Technology Directed I O VTd enable disable Controls virtualization DMA remapping features of the chipset Changing this setting requires turning the computer off and then back on Default is disabled Trusted Execution Technology enable disable Controls the underlying processor and chipset features needed to support a virtual appliance Changing this setting requires turning the computer off and then back on Default is disabled To enable this feature you must enable the following features e Embedded Security Device Support e Virtualization Technology e Virtualization Technology Directed I O Embedded Security Device enable disable Permits activation and deactivation of the Embedded Security Device NOTE To configure the Embedded Security Device a Setup password must be set e _ Reset to Factory Settings Do not reset Reset Resetting to factory defaults will erase all security keys and leave the device in a disabled state Changing this setting requires
173. qravderveenederdersieeavonutirsvnendontbey te 134 7 Computer Setup F10 Uti y siccssscccssccssccessscesoncssovesneracesecthonstesecionstesvepiesnceseseisestessationss 135 Computer Setup F10 Utilities acsctscis ccivinsgstntis ain etnies director dae evlalanes oe boene air uhelonee Mrauain natanantebes 135 Using Computer Setup F10 Utilities 1 s cissscissenadiauniedeiniousvicdbieintele utile iesvaneunanietialndealndbnint 136 Computer Setup sciappe iiaii rt a A EEE nE Ei E EEEE 137 Computer Setup Storage seeeeeeeeeeeeeeeeecececececeaaneaaeeseeeeeeeeceeeeeeeeeeeeeeeaeeeaaenees 138 Computer Setup Security seeceeeececeececeeeececeenauecsaeeeeseeeeeeeeeeeeeececeeeeaeeeneaeaaes 140 Computer Setup Power cececceccccececeeeeeeeneeeeeeeeeececeeeeaeauaasaeeeeeeeeeeeeceeeeeeeeeaaaaeeees 145 Computer Setup Advanced siicsesconssvesdnanexordvanesahdbardsesdevnndaasaconicanesabnivebtuan scanbvanneans 146 Recovering the Configuration Settings svc ceaveseisnsanicuselvewnivsanicneativalaedinntenioede sdileutbiieinntilndbnwidbansli tell 148 8 Troubleshooting without diagnostics cccccccccsccssscccsccecccccccececcescccesscccesccessccsesecees 149 Safely and comfort soeurs eet ener R eer eT ere tet ree rere er EE peeee yr en nce E S 149 Before you call for technical support cccccceesscceesseeeeceseeeeeeseeeeeeeaeeeeeseeeeeeeeeeseeeeeseteeeneaes 149 Pele l Te tints 1554 sate Sosepetertse nace A A
174. r LED flashes Red ten times once every second followed by a two second pause and the computer beeps ten times Beeps stop after fifth iteration but LEDs continue flashing Cause Bad option card Chapter 8 Troubleshooting without diagnostics Solution 1 Check each option card by removing the cards one at time if multiple cards then power on the system to see if fault goes away 2 Once bad card is identified remove and replace bad option card 3 Replace the system board Solving Network Problems Some common causes and solutions for network problems are listed in the following table These guidelines do not discuss the process of debugging the network cabling Table 8 2 Solving Network Problems Wake on LAN feature is not functioning Cause Solution S5 Maximum Power Saving feature is enabled Disable the S5 Maximum Power Saving option in Computer Setup Select Power gt Hardware Power Management gt S5 Maximum Power Savings S5 Wake on LAN is disabled some models Enable the S5 Wake on LAN option in Computer Setup Select Advanced gt Device Options gt S5 Wake on LAN Wake on LAN is not enabled To enable Wake on LAN in Windows 7 1 Select Start gt Control Panel gt Network and Sharing Center 2 Under Tasks select Manage network connections 3 Click Local Area Connection 4 Click the Properties button 5 Click the Configure button 6 Click the Power Management tab then select A
175. r and a product ID number that are located on the exterior of the computer Keep these numbers available for use when contacting customer service for assistance Microtower Small Form Factor l 8 Chapter 1 Product features 2 Activating and Customizing the Software Ey NOTE This chapter provides information for both Windows 7 and Windows 8 Activating and customizing the software in Windows 7 If your computer was not shipped with a Windows operating system some portions of this documentation do not apply Additional information is available in online help after you activate the operating system A CAUTION Do not add optional hardware or third party devices to the computer until the operating system is successfully activated Doing so may cause errors and prevent the operating system from installing properly NOTE Be sure there is a 10 2 cm 4 inch clearance at the back of the unit and above the monitor to permit the required airflow Activating the Windows operating system The first time you turn on the computer the operating system is set up and activated automatically This process takes about 5 to 10 minutes Carefully read and follow the instructions on the screen to complete the activation We recommend that you register your computer with HP during operating system setup so you can receive important software updates facilitate support questions and sign up for special offers Z CAUTI
176. r circuitry or floppy drive circuitry incorrect 1 Check and or replace cables 2 Clear CMOS See Appendix B Password security and resetting CMOS on page 201 3 Replace diskette drive 4 Replace the system board 605 Diskette Drive Type Error Mismatch in drive type 1 Disconnect any other diskette controller devices tape drives 2 Clear CMOS See Appendix B Password security and resetting CMOS on page 201 660 Display cache is detected unreliable Integrated graphics controller display cache is not working properly and will be disabled Replace system board if minimal graphics degrading is an issue 912 Computer Cover Has Been Removed Since Last System Startup Computer cover was removed since last system startup No action required 917 Front Audio Not Connected Front audio harness has been detached or unseated from motherboard Reconnect or replace front audio harness 918 Front USB Not Connected Front USB harness has been detached or unseated from motherboard Reconnect or replace front USB harness 921 Device in PCI Express slot failed to initialize There is an incompatibility problem with this device and the system or PCI Express Link could not be retrained to an x1 Try rebooting the system If the error reoccurs the device may not work with this system 192 1151 Serial Port A Address Conflict Detected Both external and internal ser
177. rd feet down directly against the front of the desktop unit as this also restricts airflow Occasionally clean the air vents on all vented sides of the computer Lint dust and other foreign matter can block the vents and limit the airflow Be sure to unplug the computer before cleaning the air vents Never operate the computer with the cover or side panel removed Do not stack computers on top of each other or place computers so near each other that they are subject to each other s re circulated or preheated air If the computer is to be operated within a separate enclosure intake and exhaust ventilation must be provided on the enclosure and the same operating guidelines listed above will still apply Keep liquids away from the computer and keyboard Operating guidelines 35 Never cover the ventilation slots on the monitor with any type of material Install or enable power management functions of the operating system or other software including sleep states Routine care General cleaning safety precautions 1 2 3 4 5 6 Never use solvents or flammable solutions to clean the computer Never immerse any parts in water or cleaning solutions apply any liquids to a clean cloth and then use the cloth on the component Always unplug the computer when cleaning with liquids or damp cloths Always unplug the computer before cleaning the keyboard mouse or air vents Disconnect the keyboard before cleaning it Wear s
178. re control of the power switch is not functional 1 Press and hold the power button for at least four seconds until the computer turns off 2 Disconnect the power cord from the electrical outlet Computer will not respond to keyboard or mouse Cause Solution Computer is in Sleep state To resume from Sleep state press the power button CAUTION When attempting to resume from Sleep state do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data System has locked up Restart computer Computer date and time display is incorrect Cause Solution RTC real time clock battery may need to be replaced Reset the date and time under Control Panel Computer Setup can also be used to update the RTC date and time If NOTE Connecting the computer to a live AC outlet the problem persists replace the RTC battery See the prolongs the life of the RTC battery Removal and Replacement section for instructions on installing a new battery or contact an authorized dealer or reseller for RTC battery replacement To access Control Panel in Windows 7 select Start and then select Control Panel To access Control Panel in Windows 8 from the Start screen type c and then select Control Panel from the list of applications 152 Chapter 8 Troubleshooting without diagnostics Cursor will not move using the arrow keys on the keypad Cause The Num Lock
179. rinter problems 169 problems audio 167 CD ROM or DYD 181 flash drive 183 front panel 184 general 152 hard drive 157 hardware installation 172 Internet access 184 keyboard 170 Media Card Reader 160 memory 178 monitor 161 mouse 170 network 175 power 156 printer 169 processor 180 software 186 processor microtower removal and replacement 80 SFF removal and replacement 130 spare part number 24 30 processor problems 180 product ID locations 8 13 20 R rear fan microtower removal and replacement 84 microtower spare part number 21 22 rear panel components microtower model 400 5 microtower model 490 6 small form factor 7 recovery discs steps for creating Windows 7 211 recovery discs using for restore 216 recovery media creating 212 recovery media creating Windows 7 210 recovery partition Windows 8 208 recovery partition Windows 8 1 208 recovery USB flash drive steps for creating Windows 7 211 recovery using Windows 8 operating system media 209 recovery using Windows 8 1 operating system media 209 removal and replacement microtower DisplayPort connector module 72 microtower fan 84 microtower fan sink 78 microtower front USB panel 74 microtower power supply 85 microtower power switch assembly 76 microtower processor 80 microtower speaker 82 microtower system board 88 power switch assembly 123 SFF fan duct 119 SFF fan sink 128 SFF front bezel 91 92 SFF front I O as
180. river load and the Network Connections applet within Windows for link status To access Device Manager in Windows 7 click Start select Control Panel and then select Device Manager To access Device Manager in Windows 8 from the Start screen type c select Control Panel from the list of applications and then select Device Manager Network controller is disabled 1 Run Computer Setup and enable network controller 2 Enable the network controller in the operating system using Device Manager To access Device Manager in Windows 7 click Start select Control Panel and then select Device Manager To access Device Manager in Windows 8 from the Start screen type c select Control Panel from the list of applications and then select Device Manager Network driver is not properly loaded Reinstall network drivers System cannot autosense the network Disable auto sensing capabilities and force the system into the correct operating mode 176 Chapter 8 Troubleshooting without diagnostics Diagnostics reports a failure Cause The cable is not securely connected Solution Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device The cable is attached to the incorrect connector Ensure that the cable is attached to the correct connector There is a problem with the cable or a device at the other end of the cable
181. rt the Windows 7 operating system DVD into the optical drive before the Windows operating system loads fey NOTE If the computer does not boot to the DVD restart the computer and press Esc as the computer is powering on to see the startup menu Use the arrow keys to select the boot menu and press Enter Use the arrow keys to select the location where the recovery DVD is inserted Press Enter to boot from that device 3 When prompted press any keyboard key 4 Follow the on screen instructions 5 Click Next 6 Select Install now 7 Follow the on screen instructions After the repair is completed 1 Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD 2 Follow the on screen instructions to install the Hardware Enabling Drivers first and then install Recommended Applications Backing up restoring and recovering in Windows 7 217 A Battery replacement 218 The battery that comes with the computer provides power to the real time clock When replacing the battery use a battery equivalent to the battery originally installed in the computer The computer comes with a 3 volt lithium coin cell battery WARNING The computer contains an internal lithium manganese dioxide battery There is a risk of p g y fire and burns if the battery is not handled properly To reduce the risk of personal injury Do not attempt to recharge the battery Do not expose to temperatures higher than 60 C 140 F
182. s Microtower 6 Slide the system board toward the front of the computer to disengage the I O panel and then lift the system board out of the computer When reinstalling the system board first insert the O panel back into the slots in the rear of the chassis and then align the board with the chassis screw holes fy NOTE When replacing the system board you must change the chassis serial number in the BIOS System board 89 6 Removal and replacement procedures Small Form Factor Adherence to the procedures and precautions described in this chapter is essential for proper service After completing all necessary removal and replacement procedures run the Diagnostics utility to verify that all components operate properly ey NOTE Not all features listed in this guide are available on all computers Preparation for disassembly See Routine care SATA drive quidelines and disassembly preparation on page 32 for initial safety procedures 1 Remove disengage any security devices that prohibit opening the computer 2 Remove all removable media such as compact discs or USB flash drives from the computer 3 Turn off the computer properly through the operating system then turn off any external devices 4 Disconnect the power cord from the power outlet and disconnect any external devices A CAUTION Turn off the computer before disconnecting any cables Regardless of the power on state voltage is always pre
183. s on the rear panel that covers the expansion slot Be sure to remove the appropriate shield for the expansion card you are installing Expansion cards 51 b Ifyou are removing a PCI Express x1 card hold the card at each end and carefully rock it back and forth until the connectors pull free from the socket Lift the card straight up 1 then away from the inside of the chassis 2 to remove it Be sure not to scrape the card against other components c f you are removing a PCI Express x16 card pull the retention arm on the back of the expansion socket away from the card and carefully rock the card back and forth until the connectors pull free from the socket Lift the card straight up then away from the inside of the chassis to remove it Be sure not to scrape the card against other components 6 Store the removed card in anti static packaging 52 Chapter 5 Removal and replacement procedures Microtower 7 Ifyou are not installing a new expansion card install an expansion slot cover to close the open slot A CAUTION After removing an expansion card you must replace it with a new card or expansion slot cover for proper cooling of internal components during operation 8 To install a new expansion card hold the card just above the expansion socket on the system board then move the card toward the rear of the chassis 1 so that the bottom of the bracket on the card slides into the small slot on the chassis Press the c
184. s section describes an overview of backing up restoring and recovering options For more details about the Windows Backup and Restore tools provided see Help and Support To access Help and Support select Start gt Help and Support Recovery after a system failure is only as good as your most recent backup 1 After you successfully set up the computer create recovery media This media can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced See Creating recovery media on page 210 2 As you add hardware and software programs create system restore points A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time A system restore point contains information that Windows uses such as registry settings Windows creates a system restore point for you automatically during a Windows update and during other system maintenance such as a software update security scanning or system diagnostics You can also manually create a system restore point at any time For more information and steps for creating specific system restore points see Help and Support To access Help and Support select Start gt Help and Support 3 As you add photos video music and other personal files create a backup of your personal information If files are accidentally deleted from the hard drive and they can no longer be restored from the Recyc
185. s state causes the computer to power on automatically as soon as power is restored if it was on when power was lost NOTE If you turn off power to the computer using the switch on a power strip you will not be able to use the suspend sleep feature or the Remote Management features POST Delay in seconds Enabling this feature will add a user specified delay to the POST process This delay is sometimes needed for hard disks on some PCI cards that spin up very slowly so slowly that they are not ready to boot by the time POST is finished The POST delay also gives you more time to select F10 to enter Computer F10 Setup Default is None Remote Wakeup Boot Source remote server local hard drive Default is Local hard drive Factory Recovery Boot Support Enable Disable Provides the ability for the BIOS to redirect the boot to the recovery partition on the user hard drive if present Some versions of the recovery software honor the F11 key press even when this feature is disabled by the BIOS Default is disabled Bypass F1 Prompt on Configuration Changes Enable Disable Allows you to set the computer not to confirm when changes were made Default is disabled Chapter 7 Computer Setup F10 Utility Table 7 5 Computer Setup Advanced for advanced users continued BIOS Power On Allows you to set the computer to turn on automatically at a time you specify Onboard Devices Allows you to set resources for or disable Legacy
186. sembly 120 SFF power supply 117 SFF processor 130 SFF speaker 126 SFF system board removing battery 218 bezel blanks 94 microtower 2 5 inch hard drive 68 microtower 3 5 inch hard drive 68 132 microtower 5 25 inch optical drive 61 microtower access panel 42 microtower bezel blanks 44 microtower expansion card 50 microtower front bezel 43 microtower media card reader 63 SFF 2 5 inch hard drive 115 SFF 3 5 inch hard drive 112 SFF expansion card 98 SFF media card reader 106 SFF slim optical drive 110 resetting CMOS 201 password jumper 201 restoring the hard drive Windows 208 restoring the hard drive Windows 8 1 208 rubber foot spare partnumber 26 S safety and comfort safety precautions cleaning 36 SATA connectors on system board 39 data cable pinouts 40 hard drive characteristics 39 SATA cable SFF spare par number 25 SATA hard drive cable microtower spare part number 19 SATA optical drive cable microtower spare part number 19 screws correct size 38 security SFF front bezel 93 serial number locations 8 serial port expansion spare part number 19 28 serial port spare part number 17 26 service considerations 37 setup password 201 149 SFF access panel spare part number 23 30 disassembly preparation 90 drive power cable spare part number 25 30 fan duct removal and replacement 119 fan duct spare part number 26 30 fan sink removal and replacement 128 fan sink
187. sent on the system board as long as the system is plugged into an active AC outlet In some systems the cooling fan is on even when the computer is in the Standby or Suspend modes The power cord should always be disconnected before servicing a unit 5 If the computer is on a stand remove the computer from the stand and lay the computer down NOTE During disassembly label each cable as you remove it noting its position and routing Keep all screws with the units removed 90 Chapter 6 Removal and replacement procedures Small Form Factor Access panel Description Spare part number Access panel 745042 001 1 Prepare the computer for disassembly Preparation for disassembly on page 90 2 Loosen the thumbscrew on the rear of the computer 1 then slide the panel back 2 and lift if off the computer 3 To install the access panel reverse the removal procedure Access panel 91 Front bezel Description Spare part number Front bezel 745039 001 1 Prepare the computer for disassembly Preparation for disassembly on page 90 2 Remove the access panel Access panel on page 91 3 Lift up the three tabs on the side of the bezel 1 then rotate the bezel off the chassis 2 a ae az ZZ Bz kA To install the front bezel reverse the removal procedure 92 Chapter 6 Removal and replacement procedures Small Form Factor Front bezel security The front bezel can be loc
188. serted and properly seated Make sure the latches are in the closed position 3 6 Repeat steps 4 and 5 to install any additional modules The computer should automatically recognize the additional memory the next time you turn on the computer Memory 97 Expansion card Description Spare part number Nvidia NVS310 PCle x16 graphics card 512 MB 707252 001 Nvidia NVS315 PCle x16 graphics card 1 GB 720837 001 AMD Radeon HD8490 DP PCle x16 graphics card 1 GB 717219 001 AMD Radeon HD8350 DH PCle x16 graphics card 1 GB DDR3 717220 001 Intel Dual Band Wireless N 7260 802 11 a b g n 2x2 Wireless NIC 745668 001 Intel PRO 1000 single port GbE NIC includes bracket 728562 001 The computer has three PCI Express x1 expansion slots and one PCI Express x16 expansion slot Ey NOTE The PCI Express slots support only low profile cards You can install a PCI Express x1 x4 x8 or x16 expansion card in the PCI Express x16 slot For dual graphics card configurations the first primary card must be installed in the PCI Express x16 slot To remove replace or add an expansion card 1 Prepare the computer for disassembly Preparation for disassembly on page 90 2 Remove the access panel Access panel on page 91 3 Locate the correct vacant expansion socket on the system board and the corresponding expansion slot on the back of the computer chassis 4 Release the slot cover retention latch that secures the slot
189. set up the computer create recovery media This step creates a backup of the recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced You will use a USB flash drive to create a bootable recovery drive that can be used to troubleshoot a computer that is unable to start The USB flash drive can be used to reinstall the original operating system and the programs that were installed at the factory Backing up restoring and recovering in Windows 8 1 or Windows 8 207 fey NOTE Any information on the USB flash drive will be erased before the recovery media is created e To create the Windows 8 1 recovery media from the Start screen type recovery drive then click on Create a recovery drive Follow the on screen instructions to continue e Tocreate the Windows 8 recovery media from the Start screen type recovery drive and then click on Settings then click on Create a recovery drive Follow the on screen instructions to continue 2 Use the Windows tools to create system restore points and create backups of personal information For more information and steps see Help and Support From the Start screen type help and then select Help and Support Restoring and recovering using Windows tools Windows offers several options for restoring from backup refreshing the computer and resetting the computer to its original state For
190. software programs you installed after purchase Any personal files must be restored from backups you made If you were not able to create system recovery DVDs or USB flash drive you can order a recovery disc set from support Go to hitp www hp com support select your country or region and follow the on screen instructions NOTE Always use the System Restore procedure before you use the System Recovery program See System Restore on page 213 You must choose one of the following methods to perform a System Recovery e Recovery image Run System Recovery from a recovery image stored on your hard disk drive The recovery image is a file that contains a copy of the original factory shipped software To perform a System Recovery from a recovery image see System Recovery when Windows is responding on page 214 or System Recovery when Windows is not responding on page 215 e Recovery media Run System Recovery from recovery media that you have created from files stored on your hard disk drive or purchased separately See System Recovery using recovery media select models only on page 215 System Recovery when Windows is responding 214 A CAUTION System Recovery deletes all data and programs you created or installed Before you begin back up any important data to a CD or DVD or to a USB flash drive fey NOTE In some cases you must use recovery media for this procedure If you have not already created th
191. sor does 1 Reinstall the original processor times once every second not support a feature followed by a two second previously enabled on this pause Beeps stop after fifth system iteration but LEDs continue until problem is solved System does not power on and None System unable to power Press and hold the power button for less than 4 LEDs are not flashing on seconds If the hard drive LED turns white the power button is working correctly Try the following 1 Check that the voltage selector some models located on the rear of the power supply is set to the appropriate voltage Proper voltage setting depends on your region 2 Replace the system board OR Press and hold the power button for less than 4 seconds If the hard drive LED does not turn on white then 1 Check that the unit is plugged into a working AC outlet 2 Open hood and check that the power button harness is properly connected to the system board 3 Check that both power supply cables are properly connected to the system board 4 Check to see if the 5V_aux light on the system board is turned on If it is turned on then replace the power button harness If the problem persists replace the system board 5 If the 5V_aux light on the system board is not turned on remove the expansion cards one ata time until the 5V_aux light on the system board turns on It the problem persists replace the power supply 200 Chapter9 POST error m
192. ssor cooling fan is followed by a two second running pause Beeps stop after fifth A fan may be blocked or iteration but LEDs continue until not turning 2 Open hood press power button and see if problem is solved the processor fan spins If the processor fan OR is not spinning make sure the fan s cable is The kedieiae plugged onto the system board header assembly is not properly 3 If fan is plugged in but is not spinning then attached to the processor replace heat sink fan assembly 4 Contact an authorized reseller or service provider Red Power LED flashes three 3 Processor not installed not 1 Check to see that the processor is present times once every second an indicator of bad followed by a two second processor 2 Reseat the processor pause Beeps stop after fifth iteration but LEDs continue until problem is solved Red Power LED flashes four 4 Power failure power 1 Open the hood and ensure the 4 or 6 wire times once every second supply is overloaded power supply cable is seated into the followed by a two second connector on the system board pause Beeps stop after fifth iteration but LEDs continue until 2 Check if a device is causing the problem by problem is solved removing ALL attached devices such as hard diskette or optical drives and expansion cards Power on the system If the system enters the POST then power off and replace one device at a time and repeat this procedure until failure occurs Replace
193. ssword security and resetting CMOS on page 201 5 If the message disappears there may be a problem with the expansion card 6 Replace the system board 103 System Board Failure DMA or timers 1 Clear CMOS See Appendix B Password security and resetting CMOS on page 201 2 Remove expansion boards 3 Replace the system board 110 Out of Memory Space for Option ROMs 162 System Options Not Set Recently added PCI expansion card contains an option ROM too large to download during POST Configuration incorrect RTC real time clock battery may need to be replaced 1 Ifa PCI expansion card was recently added remove it to see if the problem remains 2 In Computer Setup set Advanced gt Device Options gt NIC PXE Option ROM Download to DISABLE to prevent PXE option ROM for the internal NIC from being downloaded during POST to free more memory for an expansion card s option ROM Internal PXE option ROM is used for booting from the NIC to a PXE server Run Computer Setup and check the configuration in Advanced gt Onboard Devices Reset the date and time under Control Panel If the problem persists replace the RTC battery See the Removal and Replacement section for instructions on installing a new battery or contact an authorized dealer or reseller for RTC battery replacement POST numeric codes and text messages 189 Control panel message 163 Time amp Date Not
194. stem BIOS can be found on the Web at http www8 hp com us en support drivers html Processor 13 System board 132 Description Spare part number System board for use in models without Windows 8 includes thermal material 718414 001 System board for use in models with Windows 8 Standard includes thermal material 718414 501 System board for use in models with Windows 8 Professional includes thermal material 718414 601 System board for use only in models in the People s Republic of China with NetClone includes 745239 001 thermal material 1 Prepare the computer for disassembly Preparation for disassembly on page 90 2 Remove the access panel Access panel on page 91 3 When replacing the system board make sure the following components are removed from the defective system board and installed on the replacement system board e Memory modules Memory on page 95 e Expansion cards Expansion card on page 98 e Fan sink Fan sink on page 128 e Processor Processor on page 130 Remove the fan duct from the chassis Fan duct on page 119 Rotate the drive cage to its upright position Disconnect all data and power cables from the system board NO wu A Remove the eight Torx screws that secure the system board to the chassis Chapter 6 Removal and replacement procedures Small Form Factor 8 Slide the system board toward the front of the chassis to disengage the connectors i a
195. stem Board Connector System Board Label Color Component 17 USB2 0 MEDIA black USB 2 0 Device such as a Media Card Reader 18 Battery BAT black Battery e Drives Description Spare part number Optical drives DVD RW drive 690418 001 DVD ROM drive 682550 001 Blu ray BD RW SuperMulti XL Drive 682219 001 Hard drives 2 TB 7200 rpm hard drive 3 5 inch 747993 001 1 TB hard drive hybrid SSD 724937 001 1 TB 7200 rpm hard drive 3 5 inch 747992 001 500 GB 7200 rpm hard drive 3 5 inch 74799 1 001 500 GB hard drive hybrid SSD 724938 001 256 GB Solid State Drive SSD self encrypting SED 680020 001 128 GB Solid State Drive SSD 665961 001 20 GB Solid State Drive SSD 683305 001 Card reader 14 in 1 USB 3 0 3 5 inch 716390 001 Adapter USB 3 0 to 2 0 736835 001 When installing drives follow these guidelines Model 400 The primary Serial ATA SATA hard drive must be connected to the dark blue primary SATA connector on the system board labeled SATAO e Connect a secondary hard drive to the light blue SATA connector on the system board labeled SATA1 e Connect optical drives to the white SATA connectors on the system board labeled SATA4 and SATAS e Connect a media card reader USB 3 0 cable to a USB 3 0 to USB 2 0 adapter and connect the adapter to the black USB 2 0 connector on the system board labeled MEDIA Drives 57 e The power cable for the drives has two branches coming out
196. system board labeled SATA Connect an optical drive to the white SATA connector on the system board labeled SATA5 Connect a media card reader USB 3 0 cable with a USB 3 0 to USB 2 0 adapter to the USB 2 0 connector on the system board labeled MEDIA The power cable for the drives has two branches coming off the system board connector The first branch is a dual headed cable with the first connector four wire routed to the 3 5 inch optional drive bay and the second connector two wire routed to the slim optical drive bay The second branch is a dual headed cable with the first connector routed to the 3 5 inch hard drive bay and the second connector routed to the 2 5 inch hard drive bay You must install guide screws to ensure the drive will line up correctly in the drive cage and lock in place HP has provided four extra 6 32 standard guide screws installed on the top of the drive bay The 6 32 standard guide screws are required for a media card reader or a secondary hard drive installed in the 3 5 inch optional drive bay M3 isolation mounting guide screws for 2 5 inch Drives 103 hard drives are not provided If you are replacing a drive remove the guide screws from the old drive and install them in the new drive There are a total of five extra silver 6 32 standard screws One is used for bezel security 1 see Front bezel security on page 93 for more information The other four are used as guide screws for a media card reader or a
197. t 20 50 100 load 230V Rated Input Current 4A 1 This system utilizes an active power factor corrected power supply This allows the system to pass the CE mark requirements for use in the countries of the European Union The active power factor corrected power supply also has the added benefit of not requiring an input voltage range select switch SFF specifications Chassis in the desktop position Height 3 93 in 100 mm Width 13 26 in 33 7 cm Depth 14 98 in 380 mm Approximate Weight 13 0 lb 5 9 kg Weight Supported maximum distributed load in desktop position 77 b 35 kg Temperature Range Operating 50 to 95 F 10 to 35 C Nonoperating 22 to 140 F 30 to 60 C NOTE Operating temperature is derated 1 0 C per 300 m 1000 ft to 3000 m 10 000 ft above sea level no direct sustained sunlight Maximum rate of change is 10 C Hr The upper limit may be limited by the type and number of options installed Relative Humidity noncondensing Operating 10 90 10 90 Nonoperating 38 7 C max wet bulb 5 95 5 95 Maximum Altitude unpressurized Operating 10 000 ft 3048 m Nonoperating 30 000 ft 9144 m Power Supply Operating Voltage Range 90 264 VAC Rated Voltage Range 100 240 VAC Rated Line Frequency 50 60 Hz Operating Line Frequency 47 63 Hz 224 Appendix C Specifications Standard Efficiency 240W active PFC High Efficiency 240W active PFC 82 85 82 efficient at 20 50 1
198. t of the computer remove the Torx T15 screw that secures the assembly to the chassis 1 7 Rotate the left side of the assembly outward 2 8 Pull the assembly away from the computer while threading the wires through the hole in the front of the chassis 3 To reinstall the assembly reverse the removal procedure Front I O assembly 75 Power switch LED assembly Description Spare part number Power switch LED assembly 745050 001 1 Prepare the computer for disassembly Preparation for disassembly on page 41 Remove the access panel Access panel on page 42 Remove the front bezel Front bezel on page 43 gt PF PP Disconnect the cable from the system board connector labeled PB LED fy NOTE System board appearance may vary 5 Press down on the top of the assembly to disengage the tab 1 that secures the assembly to the chassis 76 Chapter 5 Removal and replacement procedures Microtower 6 Rotate the assembly downward to remove it from the chassis 2 7 Pull the assembly away from the chassis while threading the cable through the hole in front of the chassis Power switch LED assembly 77 Fan sink Description Spare part number Fan sink for use in 400 and 490 models standard 745054001 Fan sink for use in 490 models BFR PVC free 748826 001 A WARNING To reduce risk of personal injury from hot surfaces allow the internal system components to cool before touching
199. t that was removed then returned to their proper locations A CAUTION Metric screws have a black finish U S screws have a silver finish and are used on hard drives only CAUTION As each subassembly is removed from the computer it should be placed away from the work area to prevent damage Cables and connectors Most cables used throughout the unit are flat flexible cables These cables must be handled with care to avoid damage Apply only the tension required to seat or unseat the cables during insertion or removal from the connector Handle cables by the connector whenever possible In all cases avoid bending or twisting the cables and ensure that the cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced A CAUTION When servicing this computer ensure that cables are placed in their proper location during the reassembly process Improper cable placement can damage the computer Hard Drives Handle hard drives as delicate precision components avoiding all physical shock and vibration This applies to failed drives as well as replacement spares If a drive must be mailed place the drive in a bubble pack mailer or other suitable protective packaging and label the package Fragile Handle With Care Do not remove hard drives from the shipping package for storage Keep hard drives in their protective packaging until they are actually mounted in the CPU Avoid droppi
200. t unintentional or malicious changes to the MBR such as those caused by some viruses or by the incorrect use of certain disk utilities It also allows you to recover the last known good MBR should changes to the MBR be detected when the system is restarted When MBR Security is enabled the BIOS prevents any changes being made to the MBR of the current bootable disk while in MS DOS or Windows Safe Mode NOTE Most operating systems control access to the MBR of the current bootable disk the BIOS cannot prevent changes that may occur while the operating system is running Restores the backup Master Boot Record to the current bootable disk Default is disabled Only appears if all of the following conditions are true e MBR security is enabled e A backup copy of the MBR has been previously saved e The current bootable disk is the same disk from which the backup copy was saved CAUTION Restoring a previously saved MBR after a disk utility or operating system has modified the MBR may cause the data on the disk to become inaccessible Only restore a previously saved MBR if you are confident that the current bootable disk s MBR has been corrupted or infected with a virus Chapter 7 Computer Setup F10 Utility Table 7 3 Computer Setup Security continued System Security these options are hardware dependent NOTE Available options are displayed depending on system configuration Data Execution Prevention enable disable Hel
201. tandard device for the computer On some models ECC and non ECC memory modules cannot be mixed Out of memory error Cause You have run out of memory to run the application Solution Check the application documentation to determine the memory requirements Memory count during POST is wrong Cause The memory modules may not be installed correctly Integrated graphics may use system memory Solution Check that the memory modules have been installed correctly and that proper modules are used No action required Insufficient memory error during operation Cause Too many Terminate and Stay Resident programs TSRs are installed You have run out of memory for the application Solution Delete any TSRs that you do not need Check the memory requirements for the application or add more memory to the computer Solving memory problems 179 Power LED flashes Red five times once every second followed by a two second pause and the computer beeps five times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Memory is installed incorrectly or is bad 1 Reseat DIMMs Power on the system 2 Replace DIMMs one ata time to isolate the faulty module 3 Replace third party memory with HP memory 4 Replace the system board Solving processor problems If you encounter processor problems common causes and solutions are listed in the following table Poor performan
202. tate Press the power button to resume from Sleep state CAUTION When attempting to resume from Sleep state do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data Internal speaker is disabled in Computer Setup Enable the internal speaker in Computer Setup Select Advanced gt Device Options gt Internal Speaker Solving audio problems 167 Sound does not come out of the speaker or headphones Cause Solution The application is set to use a different audio device than Some graphics cards support audio over the DisplayPort speakers connection if applicable so multiple audio devices may be listed in Device Manager Make sure the correct device is being used To access Device Manager in Windows 7 click Start select Control Panel and then select Device Manager To access Device Manager in Windows 8 from the Start screen type c select Control Panel from the list of applications and then select Device Manager Some applications can select which audio output device is Make sure the application has selected the correct audio used device The operating system controls may be set to use a different Set the operating system to use the correct audio device audio device as the default output device than what is expected Sound from headphones is not clear or muffled Cause Solution Headphones are plugged into the rear audio output Plug
203. tch assembly 125 Speaker Description Spare part number Speaker 727149 001 The speaker is attached to the front of the chassis under the rotating drive cage 1 Prepare the computer for disassembly Preparation for disassembly on page 90 Remove the access panel Access panel on page 91 2 3 Remove the front bezel Front bezel on page 92 4 Rotate the drive cage to its upright position 5 Lift the metal clip 1 that secures the speaker cable and then disconnect the speaker wire from the white system board connector labeled SPKR 2 126 Chapter 6 Removal and replacement procedures Small Form Factor 6 From the outside front of the chassis remove the two Torx screws that secure the speaker to the chassis 7 Lift the speaker from the inside of the chassis to remove it To install the speaker reverse the removal procedures Speaker 127 Fan sink Description Spare part number Fan sink 745661 001 The fan sink is secured atop the processor with four captive Torx screws The fan sink includes a heat sink and a fan 1 Prepare the computer for disassembly Preparation for disassembly on page 90 2 Remove the access panel Access panel on page 91 3 Remove the fan duct Fan duct on page 119 4 Loosen the four captive Torx T15 screws that secure the fan sink to the system board tray Z CAUTION Remove fan sink retaining screws in diagonally opposite pairs as in an X
204. tem is legitimate before booting to it making Windows resistant to malicious modification from preboot to full OS booting preventing firmware attacks UEFI and Windows Secure Boot only allow code signed by pre approved digital certificates to run during the firmware and OS boot process Default is disabled except for Windows 8 systems which have this setting enabled Secure Boot enabled also sets Legacy Support to disabled e Key Management This option lets you manage the custom key settings o Clear Secure Boot Keys Don t Clear Clear Allows you to delete any previously loaded custom boot keys Default is Don t Clear o Key Ownership HP Keys Custom Keys Selecting Custom Mode allows you to modify the contents of the secure boot signature databases and the platform key PK that verifies kernels during system start up allowing you to use alternative operating systems Selecting HP Keys causes the computer boot using the preloaded HP specific boot keys Default is HP Keys e Fast Boot Enable Disable Fast boot disables the ability to interrupt boot such as pressing f keys to access items before the operating system loads Default is disabled NOTE If Windows 8 detects a serious error it will interrupt the boot process automatically and display advanced boot options From Windows 8 you can press Shift and select Restart fo access the screen that lets you boot to a device or troubleshoot your computer Chapter 7 Computer Setup
205. th the monitor 1 In Control Panel select Category from the View by list then under Appearance and Personalization select Adjust screen resolution To access Control Panel in Windows 7 click Start and then select Control Panel To access Control Panel in Windows 8 from the Start screen type c and then select Control Panel from the list of applications 2 Expand the Resolution box and then use the sliding control to reset the resolution Monitor is configured to use an input that is not active Use the monitor s on screen menu controls to select the input that is being driven by the system Refer to the monitor s user documentation for more information on the on screen controls and settings Blank screen and the power LED flashes Red five times once every second followed by a two second pause and the computer beeps five times Beeps stop after fifth iteration but LEDs continue flashing Cause Pre video memory error Chapter 8 Troubleshooting without diagnostics Solution 1 Reseat DIMMs Power on the system 2 Replace DIMMs one ata time to isolate the faulty module 3 Replace third party memory with HP memory 4 Replace the system board Blank screen and the power LED flashes Red six times once every second followed by a two second pause and the computer beeps six times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Pre video graphics error For systems
206. that needs to be replaced e Isolate true hardware failures The diagnostics run outside of the operating system so they effectively isolate hardware failures from issues that may be caused by the operating system or other software components e Failure ID When a failure is detected that requires hardware replacement a 24 digit Failure ID is generated This ID can then be provided to the call agent who will either schedule support or provide replacement parts How to access and run HP PC Hardware Diagnostics You can run the diagnostics from one of three places depending on your preference and the health of the computer 1 Turn on the computer and press Esc repeatedly until the BIOS Boot Menu appears 2 Press F2 or select Diagnostics F2 Pressing F2 signals the system to search for the diagnostics in the following locations a A connected USB drive to download the diagnostics tools to a USB drive see the instructions in Downloading HP PC Hardware Diagnostics to a USB device on page 206 b The hard disk drive c A core set of diagnostics in the BIOS for memory and hard disk drive that are accessible only if the USB or hard disk drive versions are not detected Why run HP PC Hardware Diagnostics 205 Downloading HP PC Hardware Diagnostics to a USB device 1 Go to http www hp com Click the Support amp Drivers link Select the Drivers amp Software tab Enter the product name in the text box and click Searc
207. the device is fully inserted into the USB port before applying power to the system System will not boot from USB flash drive Cause Solution Boot order is not correct Run the Computer Setup utility and change boot sequence in Storage gt Boot Order Removable Media Boot is disabled in the Computer Setup Run the Computer Setup utility and enable booting to utility removable media in Storage gt Storage Options Ensure USB is enabled in Storage gt Boot Order The computer boots to DOS after making a bootable flash drive Cause Solution Flash drive is bootable Install the flash drive only after the operating system boots Flash drive is defective Try a different flash drive Solving USB flash drive problems 183 Solving front panel component problems If you encounter problems with devices connected to the front panel refer to the common causes and solutions listed in the following table A USB device headphone or microphone is not recognized by the computer Cause Solution Device is not properly connected 1 Turn off the computer 2 Reconnect the device to the front of the computer and restart the computer The device does not have power If the USB device requires AC power be sure one end is connected to the device and one end is connected to a live outlet The correct device driver is not installed Install the correct driver for the device 2 You might need to reboot the computer
208. the device that is causing the failure Continue adding devices one at a time to ensure all devices are functioning properly 3 Replace the power supply 4 Replace the system board Red Power LED flashes five 5 times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved Chapter 9 POST error messages Pre video memory error CAUTION To avoid damage to the DIMMs or the system board you must unplug the computer power cord before attempting fo reseat install or remove a DIMM module 1 2 Reseat DIMMs Replace DIMMs one at a time to isolate the faulty module Replace third party memory with HP memory Replace the system board Activity Red Power LED flashes six 6 times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved Beeps Possible cause Pre video graphics error Recommended action For systems with a graphics card 1 Reseat the graphics card 2 Replace the graphics card 3 Replace the system board For systems with integrated graphics replace the system board Red Power LED flashes seven 7 times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved System board failure ROM detected failure prior to video Replace the system board Red
209. then slide the panel back 2 and lift if off the computer 3 42 Chapter 5 Removal and replacement procedures Microtower Front bezel Description Spare part number Front bezel for use in all countries and regions except for the People s Republic of China 745047 001 Front bezel for use in the People s Republic of China 745048 001 1 Prepare the computer for disassembly Preparation for disassembly on page 41 2 Remove the access panel Access panel on page 42 3 Lift up the three tabs on the side of the bezel 1 then rotate the bezel off the chassis 2 Front bezel 43 Bezel blanks Description Spare part number Bezel blank 745036 001 On some models there are bezel blanks covering the 3 5 inch and 5 25 inch drive bays that need to be removed before installing a drive To remove a bezel blank 1 Remove the access panel Access panel on page 42 2 Remove the front bezel Front bezel on page 43 3 Remove the bezel blank for the appropriate drive e To remove a 5 25 inch bezel blank press inward on the two retaining tabs on the side of the bezel blank that hold the bezel blank in place 1 and rotate the bezel blank back to remove it 2 44 Chapter 5 Removal and replacement procedures Microtower e To remove a 3 5 inch bezel blank press inward on the two retaining tabs on the side of the bezel blank that hold the bezel blank in place 1 and rotate the bezel blank back to rem
210. tiabieneasraactieinaterers 96 vii Expansion Card raseria iie telua tea crane a E pod E E A nda E IE E 98 System board connections s01cccecronsiiuhieve eaannnaanG unneeeaeabin aaa eater ene 102 OPS ah hcg palecse a mnt ot aire cae Se E A 103 Drive posi oN eoe E E E E E E E REE 105 Removing a 3 5 inch device acerca eee urinario ena teenie aneeG Ne a leneeeae Aun 106 Installing a 3 5 inch device gener nee ene ete mene nner aero Mtr ret Tr tet 107 Removing a slim optical drive cy conesaapeniascoirasrenanacrsannniewaoaiibsneidbituadiabanverttidewaudeapanaaee 110 Installing a slim optical drive xcs scicwnanneaeeesh meena neertastiniertemie eae atneruan 111 Removing and replacing a 3 5 inch hard drive ccccccceesseceeseeseeeeeesseeeseneeeeeenaes 112 Removing a 2 5 inch hard drive saasscsisswubdsawnrsabeniasaondnihivanseanpebegnebartdorakabsbnitensed 115 Installing a 2 5 inch hard drive erg etc nutnnioncveiiesiuedeaiessdevasiieadeapaneiae eee aera areas 115 Power SUpply arcisnoiictacitasoitianesuaseneiuiadibanks iin e e R E E e 117 Fan eh tar a E E oeeMape 119 Front I O assembly dieat ee E EE E E E E EE 120 Power switch assembly sssini tenen a i e E E tas 123 SPEKE F aree a E E E E E E E E aaaarouneeeeaeds 126 Fanse a chinchilla aR nea eet nena eran a RIN NOE 128 PEI akg iets incase pms parca ea ira emi A A a Olmapeaa et 130 Syslem board eenen seamed E E E A E E AE 132 Changing from desktop to tower configuration ciesessisnenerd
211. till persists replace the system board 2230 General error during MEBx execution 2231 ME error during MEBx execution Error occurred during MEBx execution which fails into the General grouping Status information displayed along with the error provides further clarity into the failure MEBx handles transference of information between the system BIOS and ME firmware Error occurred during MEBx execution which fails into ME grouping 1 Reboot the computer 2 If the error persists update to the latest BIOS version and ME firmware version 3 If the error still persists replace the system board 1 Reboot the computer 2 If the error persists update to the latest BIOS version and ME firmware version 3 If the error still persists replace the system board 2232 AMT error during MEBx execution Error occurred during MEBx execution which fails into AMT grouping 1 Reboot the computer 2 If the error persists update to the latest BIOS version and ME firmware version 3 If the error still persists replace the system board 2233 HECI error during MEBx execution Error occurred during MEBx execution which fails into MEI or HECI grouping 1 Reboot the computer 2 If the error persists update to the latest BIOS version and ME firmware version 3 If the error still persists replace the system board 2239 ME image lock failure Special system configuratio
212. tion was recently changed unplug the power cord restore the original memory configuration and reboot the computer If the error persists replace the system board Control panel message 2204 Inventory error during MEBx execution 2205 Interface error during MEBx execution Description BIOS information passed to the MEBx resulted in a failure MEBx operation experienced a hardware error during communication with ME Recommended action 1 Reboot the computer 2 If the error persists update to the latest BIOS version 3 If the error still persists replace the system board 1 Reboot the computer 2 If the error persists update to the latest BIOS version 3 If the error still persists replace the system board 2211 Memory not configured correctly for proper MEBx execution DIMM1 or XMM1 is not installed Make sure there is a memory module in the black DIMM1 socket and that it is properly seated 2212 USB Key Provisioning failure writing to device 2217 ME Firmware Version request failure USB device used for USB key provisioning will not allow BIOS to update provision file properly ME firmware is not properly responding to BIOS query for version information 1 Try a different USB key device for provisioning 2 If the error persists update to the latest BIOS version and ME firmware version 3 If the error still persists replace the system board 1 Reboot the co
213. tions listed in the following table Sound cuts in and out Cause Solution Processor resources are being used by other open Shut down all open processor intensive applications applications Sound does not come out of the speaker or headphones Cause Solution Software volume control is turned down or muted Double click the Speaker icon on the taskbar then make sure that Mute is not selected and use the volume slider to adjust the volume NOTE In Windows 8 the taskbar is available at the bottom of the Desktop screen Audio is hidden in Computer Setup Enable the audio in Computer Setup Security gt Device Security gt System Audio The external speakers are not turned on Turn on the external speakers The audio device may be connected to the wrong jack Ensure that the device is connected to the correct jack on the computer The rear audio jack output is the green receptacle The speakers should be plugged into the line out jack and the headphones should be plugged into the headphone jack External speakers plugged into the wrong audio jack on a See the sound card documentation for proper speaker recently installed sound card connection The rear audio jack output is the green receptacle Headphones or devices connected to the line out connector Turn on and use headphones or external speakers if mute the internal speaker connected or disconnect headphones or external speakers Computer is in Sleep s
214. tive AC outlet You must disconnect the power cord to avoid damage to the internal components of the computer 5 Remove the access panel Appendix A Battery replacement 6 7 Locate the battery and battery holder on the system board fey NOTE On some computer models it may be necessary to remove an internal component to gain access to the battery Depending on the type of battery holder on the system board complete the following instructions to replace the battery Type 1 a Lift the battery out of its holder b Slide the replacement battery into position positive side up The battery holder automatically secures the battery in the proper position Type 2 a To release the battery from its holder squeeze the metal clamp that extends above one edge of the battery When the battery pops up lift it out 1 b To insert the new battery slide one edge of the replacement battery under the holder s lip with the positive side up Push the other edge down until the clamp snaps over the other edge of the battery 2 Type 3 a Pull back on the clip 1 that is holding the battery in place and remove the battery 2 219 b Insert the new battery and position the clip back into place Ey NOTE After the battery has been replaced use the following steps to complete this procedure 8 Replace the access panel 9 Plug in the computer and turn on power to the computer 10 Reset the date
215. tringent security feature in Computer Setup and you forget the setup password or the power on password the computer is inaccessible and can no longer be used Enabling the stringent password disables the ability to reset the password by moving the jumper on the system board If you lose or forget the password the system board must be replaced This scenario is not covered under warranty To prevent the computer from becoming permanently unusable record your configured setup password or power on password in a safe place away from your computer Without these passwords the computer cannot be unlocked To disable the power on or setup password features or to clear the power on or setup passwords complete the following steps 1 Shut down the operating system properly then turn off the computer and any external devices and disconnect the power cord from the power outlet 2 With the power cord disconnected press the power button again to drain the system of any residual power Z WARNING To reduce the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching A CAUTION When the computer is plugged in the power supply always has voltage applied to the system board even when the unit is turned off Failure to disconnect the power cord can result in damage to the system Static electricity can da
216. two second pause and the computer beeps two times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Processor thermal protection activated 1 Ensure that the computer air vents are not blocked and the processor cooling fan is running A fan may be blocked or not turning 2 Open the access panel press the power button and see OR if the processor fan or other system fan spins If the fan does not spin make sure the fan cable is plugged onto The heat sink is not properly attached to the processor the system board header 3 If fan a plugged in and not spinning replace it 156 Chapter 8 Troubleshooting without diagnostics Power LED flashes Red four times once every second followed by a two second pause and the computer beeps four times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Power failure power supply is overloaded 1 If equipped with a voltage selector check that the voltage selector located on the rear of the power supply some models is set to the appropriate voltage Proper voltage setting depends on your region 2 Open the access panel and ensure the power supply cable is seated into the connector on the system board 3 Check if a device is causing the problem by removing ALL attached devices such as hard drives or optical drives and expansion cards Power on the system If the system enters POST then power off and replace one device at
217. ully inserted into the connector on the adapter bracket e Secure the drive to the bay adapter bracket by installing four black M3 adapter bracket screws through the sides of the bracket into the drive Drives 69 4 Slide the drive into the drive bay 1 and install the four 6 32 mounting screws 2 to secure the drive in place NOTE HP has supplied four extra 6 32 mounting screws on the front of the chassis behind the bezel Refer to Drives on page 57 for an illustration of the extra mounting screws location When replacing a hard drive use the four 6 32 mounting screws that were removed from the old drive to install the new one A as a A a b 4 a al 70 Chapter 5 Removal and replacement procedures Microtower 5 Connect the power cable 1 and data cable 2 to the back of the hard drive Ey NOTE The power cable for the hard drives is a two headed cable that is routed from the power supply to the rear of the hard drive bays gt 6 If installing a new drive connect the opposite end of the data cable to the appropriate system board connector fey NOTE You must connect the primary hard drive data cable to the dark blue connector labeled SATAO to avoid any hard drive performance problems If you are adding a second hard drive connect the data cable to the light blue SATA connector labeled SATA1 model 400 or one of the light blue SATA connectors model 490 Drives 7
218. unting screws installed on the front of the chassis behind the bezel The 6 32 mounting screws are required for 3 5 inch hard drives installed in the 3 5 inch hard drive bays and for a USB 3 0 media card reader installed in the 3 5 inch optional drive bay M3 metric mounting screws are required for 5 25 inch optical drives If you are replacing a drive remove the mounting screws from the old drive and install them in the new drive 58 Chapter 5 Removal and replacement procedures Microtower No Mounting Screw Device 1 Silver Standard 6 32 Mounting Screws USB 3 0 Media Card Reader 3 5 inch Hard Drive 2 Black M3 Mounting Screws 5 25 inch Optical Drive A CAUTION To prevent loss of work and damage to the computer or drive If you are inserting or removing a drive shut down the operating system properly turn off the computer and unplug the power cord Do not remove a drive while the computer is on or in standby mode Before handling a drive ensure that you are discharged of static electricity While handling a drive avoid touching the connector Handle a drive carefully do not drop it Do not use excessive force when inserting a drive Avoid exposing a hard drive to liquids temperature extremes or products that have magnetic fields such as monitors or speakers If a drive must be mailed place the drive in a bubble pack mailer or other protective packaging and label the package Fragile Handle With Care
219. unting screws on the front of the chassis behind the bezel Refer to Drives on page 57 for an illustration of the extra mounting screws location When replacing a device use the two 6 32 mounting screws that were removed from the old device to install the new one Drives 65 5 If installing a USB 3 0 media card reader connect the media card reader 3 0 cable to the USB 3 0 to USB 2 0 adapter 1 and connect the adapter to the connector on the system board labeled MEDIA 2 ry n af Ey NOTE Refer to System board connections model 400 on page 55 or System board connections model 490 on page 56 for an illustration of the system board drive connectors 66 Chapter 5 Removal and replacement procedures Microtower Installing a 3 5 inch device model 490 1 Prepare the computer for disassembly Preparation for disassembly on page 41 2 Remove the access panel Access panel on page 42 3 Remove the front bezel Front bezel on page 43 Remove the front bezel If you are installing a drive in a bay covered by a bezel blank remove the bezel blank 4 Slide the device into the drive bay 1 and install the two 6 32 mounting screws in the side of the device 2 to secure it in place fey NOTE HP has supplied four 6 32 mounting screws on the front of the chassis behind the bezel Refer to Drives on page 57 for an illustration of the extra mounting screws location When replacing a device
220. upported on the system e Ifthe system has multiple video sources embedded PCI or PCI Express adapters installed embedded video on some models only and a single monitor the monitor must be plugged into the monitor connector on the source selected as the primary VGA adapter During boot the other monitor connectors are disabled and if the monitor is connected into these ports the monitor will not function You can select which source will be the default VGA source in Computer Setup CAUTION When the computer is plugged into an AC power source there is always voltage applied to the system board You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage Helpful hints 151 Solving general problems You may be able to easily resolve the general problems described in this section If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation contact an authorized dealer or reseller A WARNING When the computer is plugged into an AC power source voltage is always applied to the system board To reduce the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching Computer appears locked up and will not turn off when the power button is pressed Cause Solution Softwa
221. uted so that it is not likely to be walked on or pinched by items placed upon it or against it Particular attention should be paid to the plug electrical outlet and the point where the cord exits from the product Z WARNING Do not operate this product with a damaged power cord set If the power cord set is damaged in any manner replace it immediately Japanese power cord requirements For use in Japan use only the power cord received with this product Z CAUTION Do not use the power cord received with this product on any other products General requirements 22 Country specific requirements Additional requirements specific to a country are shown in parentheses and explained below Country Accrediting Agency Country Accrediting Agency Australia 1 EANSW Italy 1 IMQ Austria 1 OVE Japan 3 METI Belgium 1 CEBC Norway 1 NEMKO Canada 2 CSA Sweden 1 SEMKO Denmark 1 DEMKO Switzerland 1 SEV Finland 1 SETI United Kingdom 1 BSI France 1 UTE United States 2 UL Germany 1 VDE 1 The flexible cord must be Type HOSVV F 3 conductor 0 75mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country where it will be used 2 The flexible cord must be Type SVT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15A 125V or NEMA 6
222. uter with HP using the Register with HP app on the Start screen Z CAUTION After the activation process has begun DO NOT TURN OFF THE COMPUTER UNTIL THE PROCESS IS COMPLETE Turning off the computer during the activation process may damage the software that runs the computer or prevent its proper installation Downloading Windows 8 updates Microsoft may release updates to the operating system To help keep the computer running optimally HP recommends checking for the latest updates during the initial installation and periodically throughout the life of the computer Run Windows Update as soon as possible after you set up your computer 1 Point to the upper right or lower right corner of the Start screen to display the charms 2 Click Settings gt Change PC Settings gt Windows Update 3 Run Windows Update monthly thereafter Customizing the monitor display You can customize display settings for Windows 8 separately for the Start screen and the Desktop To customize the Start screen 1 Point to the upper right or lower right corner of the Start screen to display the charms 2 Click Settings gt Change PC Settings 3 Click Personalize to change the display settings To customize the Desktop 1 Click the Desktop app on the Start screen 2 Right click on the desktop and then click Personalize to change display settings Activating and customizing the software in Windows 8 11 3 Illustrated parts catalog This chapter pro
223. ve is damaged Computer seems to be locked up Cause Program in use has stopped responding to commands Observe if the front panel Power LED is blinking RED and if any beeps are heard See Appendix A POST error messages on page 188 to determine possible causes for the blinking red and beep codes See the Worldwide Limited Warranty for terms and conditions Solution 1 Use the task manager to close programs that do not respond 2 Attempt the normal Windows Shut Down procedure If this fails press the power button for four or more seconds to turn off the power To restart the computer press the power button again Solving hard drive problems 159 Solving media card reader problems 160 Media card will not work in a digital camera after formatting it in Windows Cause By default Windows will format any media card with a capacity greater than 32MB with the FAT32 format Some digital cameras use the FAT FAT16 amp FAT1 2 format and can not operate with a FAT32 formatted card Solution Either format the media card in the digital camera or select FAT file system to format the media card in a computer with Windows A write protected or locked error occurs when attempting to write to the media card Cause Media card is locked Locking the media card is a safety feature that prevents writing to and deleting from an SD Memory Stick PRO card Can not write to the media card Cause The me
224. vice provider Solving memory problems If you encounter memory problems some common causes and solutions are listed in the following table A CAUTION Power may still be supplied to the DIMMs when the computer is turned off depending on the Management Engine ME settings To avoid damage to the DIMMs or the system board you must unplug the computer power cord before attempting to reseat install or remove a memory module For those systems that support ECC memory HP does not support mixing ECC and non ECC memory Otherwise the computer will not boot the operating system 178 Chapter 8 Troubleshooting without diagnostics 2 NOTE The memory count will be affected by configurations with the Management Engine ME enabled The ME uses 8MB of system memory in single channel mode or 16MB of memory in dual channel mode to download decompress and execute the ME firmware for Out of Band OOB third party data storage and other management functions System will not boot or does not function properly after installing additional memory modules Cause A memory module is not installed in the DIMM1 or XMM1 socket Solution Ensure that a memory module is installed in the DIMM1 or XMM1 socket on the system board This socket must be populated with a memory module Memory module is not the correct type or speed grade for the system or the new memory module is not seated properly Replace module with the correct industry s
225. vides spare part information for all chassis Microtower chassis spare parts Computer major components 12 Chapter 3 Illustrated parts catalog Item Description Spare part number 1 Front bezel For use in all countries and regions except for the People s Republic of China 745047 001 For use in the People s Republic of China 745048 001 2 Access panel 745046001 3 Power supply 300W Energy Star 5 0 712298 001 300W Energy Star 6 0 748824 001 300W Active PFC 715184 001 300W regular 715185 001 System board includes replacement thermal material NOTE System board color may vary 4 For use in 400 models e For use in models without Windows 8 718413 001 e For use in models with Windows 8 Standard 718413 501 e For use in models with Windows 8 Professional 718413 601 e For use in models with NetClone the People s Republic of China only 745238 001 5 For use in 490 models e For use in models without Windows 8 718412 001 e For use in models with Windows 8 Standard 718412 501 e For use in models with Windows 8 Professional 718412 601 e For use in models with NetClone the People s Republic of China only 745240 001 Memory modules PC3 12800 CL11 8 GB 689375 001 4 GB 671613 001 2 GB 671612 001 Processors include replacement thermal material Intel Core i7 4771 3 5 GHz 8 MB L3 cache 84W 742563 001 Intel Core i7 4770 3 4 GHz 8 MB L3 cache 84W 727373
226. voltage is present may cause irreparable damage to the memory modules or system board The memory module sockets have gold plated metal contacts When upgrading the memory it is important to use memory modules with gold plated metal contacts to prevent corrosion and or oxidation resulting from having incompatible metals in contact with each other Static electricity can damage the electronic components of the computer or optional cards Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object When handling a memory module be careful not to touch any of the contacts Doing so may damage the module 1 Prepare the computer for disassembly Preparation for disassembly on page 90 2 Remove the access panel Access panel on page 91 3 Rotate up the internal drive bay housing to access the memory module sockets on the system board 96 Chapter 6 Removal and replacement procedures Small Form Factor 4 Open both latches of the memory module socket 1 and insert the memory module into the socket 2 Ve 0 fey NOTE A memory module can be installed in only one way Match the notch on the module with the tab on the memory socket For maximum performance populate the sockets so that the memory capacity is spread as equally as possible between Channel A and Channel B 5 Push the module down into the socket ensuring that the module is fully in
227. w settings take effect To enter Safe Mode in Windows 7 1 2 Restart the computer Press and hold the F8 key as your computer restarts before the Windows logo appears If the Windows logo appears you must restart the computer and try again On the Advanced Boot Options screen use the arrow keys to highlight the safe mode option you want and then press Enter Log on to your computer with a user account that has administrator rights When your computer is in safe mode Safe Mode displays in the corners of your monitor To exit safe mode restart your computer and let Windows start normally To enter Safe Mode in Windows 8 Press the Windows logo fo open the Settings charm Select Change PC Settings select General and then under Advanced startup click Restart now Select Troubleshoot select Advanced options select Startup Settings and then click Restart Use the function keys or number keys to select the safe mode option you want When your computer is in safe mode Safe Mode displays in the corners of your monitor To exit safe mode restart your computer and let Windows start normally High pitched noise coming from inside a flat panel monitor Cause Brightness and or contrast settings are too high Solution Lower brightness and or contrast settings Solving display problems 165 166 Fuzzy focus streaking ghosting or shadowing effects horizontal scrolling lines faint verti
228. with a graphics card 1 Reseat the graphics card if applicable Power on the system 2 Replace the graphics card if applicable 3 Replace the system board For systems with integrated graphics replace the system board Blank screen and the power LED flashes Red seven times once every second followed by a two second pause and the computer beeps seven times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution System board failure ROM detected failure prior to video Replace the system board Monitor does not function properly when used with energy saver features Cause Solution Monitor without energy saver capabilities is being used with Disable monitor energy saver feature energy saver features enabled Dim characters Cause Solution The brightness and contrast controls are not set properly Adjust the monitor brightness and contrast controls Cables are not properly connected Check that the graphics cable is securely connected to the graphics card if applicable or video connector and the monitor Blurry video or requested resolution cannot be set Cause Solution If the graphics controller was upgraded the correct graphics Install the video drivers included in the upgrade kit drivers may not be loaded Monitor is not capable of displaying requested resolution Change requested resolution Graphics card is bad Replace the graphics card Solving display pr
229. y NOTE Refer to System board connections model 400 on page 55 or System board connections model 490 on page 56 for an illustration of the system board drive connectors Removing a 3 5 inch device CAUTION All removable media should be taken out of a drive before removing the drive from the computer 1 Prepare the computer for disassembly Preparation for disassembly on page 41 2 Remove the access panel Access panel on page 42 3 Remove the front bezel Front bezel on page 43 Drives 63 4 Disconnect the drive cables from the rear of the drive or if you are removing a media card reader disconnect the USB cable from the system board as indicated in the following illustration 5 Remove the two silver 6 32 mounting screws from the side of the device 1 and slide the device out of the front of the drive bay 2 64 Chapter 5 Removal and replacement procedures Microtower Installing a 3 5 inch device model 400 1 Prepare the computer for disassembly Preparation for disassembly on page 41 2 Remove the access panel Access panel on page 42 3 Remove the front bezel Front bezel on page 43 Remove the front bezel If you are installing a drive in a bay covered by a bezel blank remove the bezel blank 4 Slide the device into the drive bay 1 and install the two 6 32 mounting screws in the side of the device 2 to secure it in place fey NOTE HP has supplied extra 6 32 mo

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