Western Digital WDBHEZ5000ABK-WESN external hard drive
Contents
1. consequential or special damages or any financial loss lost profits or expenses or lost data arising out of or in connection with the purchase use or performance of the Product even if WD has been advised of the possibility of such damages In the United States some states do not allow exclusion or limitations of incidental or consequential damages so the limitations above may not apply to you This warranty gives you specific legal rights and you may also have other rights which vary from state to state Warranty Information Australia New Zealand Nothing in this warranty modifies or excludes your legal rights under the Australian Competition and Consumer Act or the New Zealand Consumer Guarantees Act This warranty identifies WD s preferred approach to resolving warranty claims which is likely to be quick and simple for all parties No other warranties either express or implied by law including but not limited to those contained in the Sale of Goods Act are made with respect to the Product If you purchased your Product in New Zealand for the purposes of a business you acknowledge and agree that the New Zealand Consumer Guarantees Act does not apply In Australia our goods come with guarantees that cannot be excluded under the Australian Consumer Law You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage You are also entitled to have the goods repaired or2. service 6 8 P Physical description 3 Precautions for handling 3 Product features 1 R Regulatory compliance 5 RoHS compliance 6 S Safety compliance 5 INDEX 10 Information furnished by WD is believed to be accurate and reliable however no responsibility is assumed by WD for its use nor for any infringement of patents or other rights of third parties which may result from its use No license is granted by implication or otherwise under any patent or patent rights of WD WD reserves the right to change specifications at any time without notice Western Digital WD the WD logo and My Passport are registered trademarks of Western Digital Technologies Inc Other marks may be mentioned herein that belong to other companies O 2012 Western Digital Technologies Inc All rights reserved Western Digital 3355 Michelson Drive Suite 100 Irvine California 92612 U S A 4779 705095 A00 Sep 2012
3. About Your WD Drive Welcome to your My Passport Enterprise portable hard drive a super fast high capacity mobile platform for a Microsoft Windows To Go workspace This introductory chapter includes the following topics Features Kit Contents Optional Accessories Operating System Compatibility Disk Drive Format Physical Description Registering Your Drive Handling Precautions Features My Passport Enterprise is designed for Windows To Go and allows you to boot your Windows 8 corporate workspace from a My Passport Enterprise on any PC certified for use with Windows 7 or Windows 8 operating systems The compact design and 500 GB of storage space gives employees and contractors the ability to work in a secure environment at home while traveling or from a managed PC on site The image is self contained so there is no risk of confidential information being left behind on the host system Fast and easy setup Run the WD Compass utility with existing Windows tools and the Windows 8 corporate desktop environment can be provisioned onto the My Passport Enterprise drive Click here and follow the simple steps Your My Passport Enterprise drive will be provisioned in minutes Up to 3X faster than USB 2 0 My Passport Enterprise offers ultra fast data transfers and faster loading speeds for booting Windows To Go to your PC allowing users to instantly access data in a true plug and play mode Performance may vary based on
4. My Passport Enterprise Portable Hard Drive User Manual m pat gt U e gt o WD Service and Support Should you encounter any problem please give us an opportunity to address it before returning this product Most technical support questions can be answered through our knowledge base or email support service at http support wdc com If the answer is not available or if you prefer please contact WD at the best telephone number shown below Your product includes 30 days of free telephone support during the warranty period This 30 day period starts on the date of your first telephone contact with WD Technical Support Email support is free for the entire warranty period and our extensive knowledge base is available 24 7 To help us keep you informed of new features and services remember to register your product online at http register wdc com Accessing Online Support Visit our product support website at htip support wdc com and choose from these topics e Downloads Download drivers software and updates for your WD product e Registration Register your WD product to get the latest updates and special offers e Warranty amp RMA Services Get warranty product replacement RMA RMA status and data recovery information e Knowledge Base Search by keyword phrase or answer ID e Installation Get online installation help for your WD product or software e WD Community Share you
5. Y AND POWER FAILURES OR B INTERNAL FAULTS SUCH FAILURES CAN RESULT IN THE LOSS CORRUPTION DELETION OR ALTERATION OF DATA NOTE THAT YOU SHALL BE RESPONSIBLE FOR THE LOSS CORRUPTION DELETION OR ALTERATION OF DATA HOWSOEVER CAUSED AND FOR BACKING UP AND PROTECTING DATA AGAINST LOSS CORRUPTION DELETION OR ALTERATION YOU AGREE TO CONTINUALLY BACK UP ALL DATA ON THE PRODUCT AND TO COMPLETE A BACKUP PRIOR TO SEEKING ANY GENERAL SERVICE AND TECHNICAL SUPPORT FROM WD In Australia if the Product is not of a kind ordinarily acquired for personal domestic or household use or consumption provided it is fair and reasonable to do so WD limits its liability to replacement of the Product or supply of equivalent or better Product This warranty shall extend to repaired or replaced Products for the balance of the applicable period of the original warranty or ninety 90 days from the date of shipment of a repaired or replaced Product whichever is longer This warranty is WD s sole manufacturer s warranty and is applicable only to Products sold as new GNU General Public License GPL Firmware incorporated into this product may include third party copyrighted software licensed under the GPL or Lesser General Public License LGPL collectively GPL Software and not Western Digital s End User License Agreement In accordance with the GPL if applicable 1 the source code for the GPL Software may be downloaded at no charge from ht
6. ana aaan 2 Disk Drive Formats coria e Gar tl eee Sod BG EAR eS Be ees 2 Physical Description eses etase eria ioiak ek EEE eee 3 Power Activity LEDa 00 air nee dene ae a 3 USB 3 0 Interface E A Aa et 3 Registering Your Drive ooco oroorr bee eee taras a AA 3 Handling Prec utions 4228er A ei ee 3 2 Connecting the Drive and Getting Started 4 A Compliance and Warranty Informati0N ooooooomooo 5 Regulatory Compliance sisa e ea a e ie S eee eens 5 FCG Gla ss BInformatiom ia a DAE da od 5 ICES NMB 003 Compliance oooococcccccccn tenet nn 5 Safety Compliance ma ss daan ee A ee Rei 5 CE Compliance for EUrOpe oooocooocoonn eee teens 5 GS Mark Germany only o oooooocoo teen een seen een een 6 KC Notice Republic of Korea only 2222er ernennen een re ern enn 6 Environmental Compliance China 22n unseren nn 6 Warranty Information All Regions Except Australia New Zealand o 6 Obtaining Service i oia a aa a a A ee ee 6 Limited Warranty a eaea oeieo paraa A e a gi mame en gear dd ia 7 Warranty Information Australia New Zealand 000000 eee eee 7 Obtaining service ne HE nn 8 Wa Wis sil o a seca iN ea ae E fo ke A aa EA EEE nk Sel atin bobina einer 8 GNU General Public License GPL 00 0000 eee 9 INDOX 2 24 ren ender ren ee eee nae tas Babes 10 TABLE OF CONTENTS iii MY PASSPORT ENTERPRISE USER MANUAL
7. er If following receipt of a qualifying claim under this warranty WD or the dealer from whom you originally purchased the Product determines that your claim is valid WD or such dealer shall at its discretion either repair or replace the Product with an equivalent or better Product or refund the cost of the Product to you You are responsible for any expenses associated with a claim under this warranty The benefits provided to you under this warranty are in addition to other rights and remedies available to you under the Australian Competition and Consumer Act or the New Zealand Consumer Guarantees Act Your original box and packaging materials should be kept for storing or shipping your WD product To conclusively establish the period of warranty check the warranty expiration serial number required via http support wdc com Western Digital Technologies Inc 3355 Michelson Drive Suite 100 Irvine California 92612 E mail support wdc com Warranty WD warrants that the Product in the course of its normal use will for the term defined below be free from defects in material and workmanship and will conform to WD s specifications The term of your warranty is 3 year in Australia and New Zealand unless otherwise required by law The term of your warranty period shall commence on the purchase date appearing on your purchase receipt from an authorized distributor or authorized reseller Proof of purchase shall be required to be eligible
8. for this warranty and to establish the commencement date of this warranty Warranty service will not be provided unless the Product is returned to an authorized distributor authorized reseller or regional WD return center where the Product was first shipped by WD WD may at its discretion make extended warranties available for purchase WD shall have no liability for any Product returned if WD determines that the Product was i not purchased from an authorized distributor or authorized reseller ii not used in accordance with WD specifications and instructions iii not used for its intended function or iv stolen from WD or that the asserted defect a is not present b cannot reasonably be rectified because of damage occurring before WD receives the Product or c is attributable to misuse improper installation alteration including removing or obliterating labels and opening or removing external enclosures including the mounting frame unless the COMPLIANCE AND WARRANTY INFORMATION 8 MY PASSPORT ENTERPRISE USER MANUAL product is on the list of limited user serviceable products and the specific alteration is within the scope of the applicable instructions as found at http support wdc com accident or mishandling while in the possession of someone other than WD PRODUCTS ARE COMPLEX AND FRAGILE ITEMS THAT MAY OCCASSIONALY FAIL DUE TO A EXTERNAL CAUSES INCLUDING WITHOUT LIMITATION MISHANDLING EXPOSURE TO HEAT COLD AND HUMIDIT
9. ion unless otherwise required by law The term of your limited warranty period shall commence on the purchase date appearing on your purchase receipt WD shall have no liability for any Product returned if WD determines that the Product was stolen from WD or that the asserted defect a is not present b cannot reasonably be rectified because of damage occurring before WD receives the Product or c is attributable to misuse improper installation alteration including removing or obliterating labels and opening or removing external enclosures unless the product is on the list of limited user serviceable products and the specific alteration is within the scope of the applicable instructions as found at http support wdc com warranty policy asp accident or mishandling while in the possession of someone other than WD Subject to the limitations specified above your sole and exclusive warranty shall be during the period of warranty specified above and at WD s option the repair or replacement of the Product The foregoing limited warranty is WD s sole warranty and is applicable only to products sold as new The remedies provided herein are in lieu of a any and all other remedies and warranties whether expressed implied or statutory including but not limited to any implied warranty of merchantability or fitness for a particular purpose and b any and all obligations and liabilities of WD for damages including but not limited to accidental
10. ity in accordance with the applicable directives has been made and is on file at Western Digital Europe COMPLIANCE AND WARRANTY INFORMATION 5 MY PASSPORT ENTERPRISE USER MANUAL GS Mark Germany only Machine noise regulation 3 GPSGV Unless declared otherwise the highest level of sound pressure from this product is 7Odb A or less per EN ISO 7779 Maschinenlarminformations Verordnung 3 GPSGV Der h chste Schalldruckpegel betragt 70 db A oder weniger gemaB EN ISO 7779 falls nicht anders gekennzeichnet oder spezifiziert KC Notice Republic of Korea only OO0 ooo 000 BOOD o0000000 B0 000000 00000000 80000000 oo0g000000 pgooobo po000000 00000 Environmental Compliance China EEES BBA ER BEN LEE KEE Ente aa HDD EMI 355 AMECA Kensington 322 4222 6 32x6 35mm 4222 M3x5mm 5W EHLE EN A EL PCA EE ZA E AA FB UR EDA Be BRAT A ED mil 8245 PCB RE FEAS SAH IC RIES O ETB AMM ART ASAI SA SRF MCV AER RAER X RIA AAR SDMA SAIL AS KA SMSF MCV RER IRA ER EMO XxX RIADA WO RAAT ATHER Warranty Information All Regions Except Australia New Zealand Obtaining Service WD values your business and always attempts to provide you the very best of service If this Product requires maintenance either contact the dealer from whom you originally purchased the Product or visit our product support website at http su
11. pport wdc com warranty policy asp for information on how to obtain service or a Return Material Authorization RMA If it is determined that the Product may be defective you will be given an RMA number and instructions for Product return An unauthorized return i e one for which an RMA number has not been issued will be returned to you at your expense Authorized returns must be shipped in an approved shipping container prepaid and insured to the address provided on your return paperwork Your original box and packaging materials should be kept for storing or shipping your WD product To conclusively establish the period of warranty check the warranty expiration serial number required via http support wdc com warranty policy asp WD shall have no liability for lost data regardless of the cause recovery of lost data or data contained in any Product placed in its possession COMPLIANCE AND WARRANTY INFORMATION 6 MY PASSPORT ENTERPRISE USER MANUAL Limited Warranty WD warrants that the Product in the course of its normal use will for the term defined below be free from defects in material and workmanship and will conform to WD s specification therefor The term of your limited warranty depends on the country in which your Product was purchased The term of your limited warranty is for 3 years in the North South and Central America region 3 years in the Europe the Middle East and Africa region and 3 years in the Asia Pacific reg
12. r thoughts and connect with other WD users Contacting WD Technical Support When contacting WD for support have your WD product serial number system hardware and system software versions available North America Asia Pacific English 800 ASK 4WDC Australia 1 800 42 9861 800 275 4932 China 800 820 6682 65 62430496 Spanish 800 832 4778 Hong Kong 800 6008 6008 India 1 800 11 9393 MNTL 1 800 200 5789 Reliance 011 26384700 Pilot Line Europe toll free 00800 ASK4 WDEU Indonesia 803 852 9439 00800 27549338 Japan 0120 994 120 00531 65 0442 Korea 02 703 6550 Europe 31 880062100 Malaysia 800 6008 6008 1 800 88 1908 65 62430496 Middle East 31 880062100 Philippines 1 800 1441 0159 Africa 31 880062100 Singapore 800 6008 6008 800 608 6008 65 62430496 Taiwan 800 6008 6008 65 62430496 Toll free number is available in the following countries Austria Belgium Denmark France Germany Ireland Italy Netherlands Norway Spain Sweden Switzerland United Kingdom MY PASSPORT ENTERPRISE USER MANUAL Table of Contents WD Serviee and Support so 2cec aces stop baee bored ee AA ii Accessing Online Support 4 su sun eee eee been Peete wea eek ee ee ii Contacting WD Technical Support 00 0 cee eee ii 1 About Your WD Drive un ee ee 1 ESQUEL da A E 1 Kit CONT Smanos is AS E ba ee Bek ee e RE BAe A as 2 Optional Accessories 2 0 0 0 00 c eee 2 Operating System Compatibility 0 2 eaaa aaa a
13. replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure What constitutes a major failure is set out in the Australian Consumer Law COMPLIANCE AND WARRANTY INFORMATION 7 MY PASSPORT ENTERPRISE USER MANUAL Obtaining Service WD values your business and always attempts to provide you the very best of service Should you encounter any problem please give us an opportunity to address it before returning this Product Most technical support questions can be answered through our knowledge base or e mail support service at http support wdc com If the answer is not available or if you prefer please contact WD at the applicable telephone number shown in the front of this document If you wish to make a claim you should initially contact the dealer from whom you originally purchased the Product If you are unable to contact the dealer from whom you originally purchased the Product please visit our product support Web site at http support wdc com for information on how to obtain service or a Return Material Authorization RMA If it is determined that the Product may be defective you will be given an RMA number and instructions for Product return An unauthorized return i e one for which an RMA number has not been issued will be returned to you at your expense Authorized returns must be shipped in an approved shipping container prepaid and insured to the address provided with your RMA numb
14. s 8 Enterprise computer as shown in Figure 3 Verify that the drive appears under My Computer in Windows Explorer Open the drive listing in Windows Explorer and copy the WDCompass exe file to the desktop of your computer Name Size Type Date Modified System Yolume Information File Folder 8 16 2012 8 59 AM ma WDCompass exe 53KB Application 8 3 2012 11 23 AM Double click the WDCompass icon on your desktop to open a Command window and verify that at least one successful modification is indicated WDCompass set Windows To Go Mode version 1 88 lt c 2612 Western Digital Corporation Found 1 My Passport 8744 WX11CC1M6934 1617 8744 WD Success tt 1 Successful Modifications Hit any key to exit Press any key to close the Command window Your My Passport drive is now ready to host a Microsoft Windows To Go workspace For information about provisioning a Windows To Go workspace on your drive see http technet microsoft com en us library hh83 1833 Figure 3 Connecting the My Passport Drive CONNECTING THE DRIVE AND GETTING STARTED 4 MY PASSPORT ENTERPRISE USER MANUAL Compliance and Warranty Information This appendix includes the following topics Regulatory Compliance Environmental Compliance China Warranty Information All Regions Except Australia New Zealand Warranty Information Australia New Zealand GNU General Public License GPL Regulatory Compliance FCC Class B Information Thi
15. s device has been tested and found to comply with the limits of a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This unit generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio or television reception However there is no guarantee that interference will not occur in a particular installation Any changes or modifications not expressly approved by WD could void the user s authority to operate this equipment ICES NMB 003 Compliance Cet appareil de la classe B est conforme a la norme NMB 003 du Canada This device complies with Canadian ICES 003 Class B Safety Compliance Approved for US and Canada CAN CSA C22 2 No 60950 1 UL 60950 1 Safety of Information Technology Equipment Approuv pour les Etats Unis et le Canada CAN CSA C22 2 No 60950 1 S ret d quipement de technologie de l information This product is intended to be supplied by a listed limited power source double insulated or direct plug in power unit marked Class 2 CE Compliance for Europe Marking by the CE symbol indicates compliance of this system to the applicable Council Directives of the European Union including the EMC Directive 2004 108 EC and the Low Voltage Directive 2006 95 EC A Declaration of Conform
16. terface port ce gt VSB 3 0 Interface Port SS Power Activity LED Figure 2 My Passport Enterprise Drive Power Activity LED The power activity LED shows the drive s power state as follows LED Appearance Power State Activity On steady Idle Fast flashing approximately 3 times per second Activity Slow flashing approximately every 2 5 seconds System standby USB 3 0 Interface USB 3 0 supports data transfer rates up to 5 Gb s USB 3 0 is backward compatible with USB 2 0 Connection to a USB 2 0 port transfers data at the port speed up to 12 Mb s Registering Your Drive Always register your My Passport Enterprise drive to get the latest updates and special offers You can easily register your drive online at http register wdc com Handling Precautions WD products are precision instruments and must be handled with care during unpacking and installation Rough handling shock or vibration can damage drives Always observe the following precautions when unpacking and installing your external storage product e Do nat drop or jolt the drive e Do not move the drive during activity ABOUT YOUR WD DRIVE 3 MY PASSPORT ENTERPRISE USER MANUAL Connecting the Drive and Getting Started This chapter provides instructions for connecting the drive and preparing the WD Compass software to host a Microsoft Windows To Go workspace 1 2 3 4 6 Turn on your computer Connect the drive to your Window
17. tp support wdc com download gp or obtained on CD for a nominal charge from http support wdc com download gpl or by calling Customer Support within three years of the date of purchase 2 you may re use re distribute and modify the GPL Software 3 with respect solely to the GPL Software no warranty is provided to the extent permitted by applicable law and 4 a copy of the GPL is included herewith may be obtained at http www gnu org and may also be found at http support wdc com download gpl Modification of or tampering with the Software including but not limited to any Open Source Software is solely at your own risk Western Digital is not responsible for any such modification or tampering Western Digital will not support any product in which you have or have attempted to modify the Software supplied by Western Digital COMPLIANCE AND WARRANTY INFORMATION 9 MY PASSPORT ENTERPRISE USER MANUAL Index USB drive interface 3 A w Accessories optional 2 Warranty information 6 7 8 B WD service 6 8 Box contents 2 C China RoHS compliance 6 Compliance regulatory 5 D Drive formats converting 2 handling precautions 3 E Environmental compliance China 6 F FCC information class B 5 G GNU General Public License 9 H Handling precautions 3 Hardware 2 Indicator light 3 Information 11 K KC notice Republic of Korea 6 Kit contents 2 L LED indicator 3 Limited warranty information 7 O Obtaining
18. ve USB 3 0 Cable My Passport Enterprise Quick Install Guide Portable Hard Drive Figure 1 My Passport Drive Kit Components Optional Accessories For information about optional accessories for this product visit US http www shopwd com or http www wdstore com Canada http www shopwa ca or http www wdstore ca Europe http www shopwd eu or http www wdstore eu All others Contact WD Technical Support in your region For a list of Technical Support ee visit http support wdc com and see Knowledge Base answer Operating System Compatibility Your My Passport Enterprise drive and the WD Compass software are compatible with the Windows 8 Enterprise operating system After you connect the drive to your computer and configure the Windows To Go workspace you can use it on e Other Windows 8 computers e Windows 7 computers e Other computers that would support Windows 7 or later even if they are running Windows XP For highest performance and reliability always install the latest updates and service pack SP Go to the Start menu and select Windows Update Disk Drive Format Your My Passport Enterprise drive is formatted as a single NTFS partition for compatibility with all updated Windows operating systems ABOUT YOUR WD DRIVE 2 MY PASSPORT ENTERPRISE USER MANUAL Physical Description As shown in Figure 2 the My Passport Enterprise drive has e A power activity LED indicator e A USB 3 0 in
19. your hardware and system configuration Drive encryption protects your data Windows To Go supports BitLocker drive encryption Data on the My Passport Enterprise separates itself from the host PC s internal hard drive to avoid any accidental data disclosure It leaves no traces of data on the host computer so your information is secure It allows IT to provide an imaged version of Windows 8 that reflects the Windows 8 corporate desktop environment WD quality inside and out For over 20 years millions of people worldwide have trusted their data to WD hard drives We are successful because we understand the importance of your data and our first concern is keeping that data safe WD is the only spinning media company with a dedicated product configured to support Windows To Go WD Compass Instantly improve the provisioning time of Windows To Go on your My Passport Enterprise With WD Compass installation time can be completed in minutes Important For the latest WD product information and news visit our website at www wd com For the latest software firmware and product documentation and information go to http products wdc com updates ABOUT YOUR WD DRIVE 1 MY PASSPORT ENTERPRISE USER MANUAL Kit Contents As shown in Figure 1 your My Passport Enterprise drive kit includes the following e My Passport Enterprise portable hard drive e USB 3 0 cable e Quick Install Guide e WD Compass software included on the dri
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