Telewell TW-LTE 4G/3G 3G UMTS wireless network equipment
Contents
1. SMS interface Edit Edit the related information of the selected contacts View View the related information of the selected contacts 3 5 Setting Click Setting icon to switch to the settings interface It includes Dial Network Security and System Note All the necessary settings have been correctly saved in your USB modem by TeleWell There is no need to change these default settings 3 5 1 Dial To ensure that the modem can connect the Internet properly you should configure the connection information first 1 Dial Method It includes three types Automatic WWAN and WLAN And the WWAN type includes RAS and NDIS dials Manage Config Click the Manage Config link into the Manage Config interface Select New to add new connection information to the system There are two parts of configuration information Basic setting and Advanced setting The Basic setting information includes Config Name APN Dial Number User Name and Password The Advanced setting information includes DNS PDP Server Authentication Mode and PDP Type If network supports Obtain server address automatically the modem can obtain the assigned IP information automatically If network does not support it you should input the proper address manually Please consult the network supplier of U SIM card for all above information The configuration information may be various according to the different network suppliers and network types 2 O2. eee 10 3 3 3 Searching for Messages see 10 S FOP OM nonon TT A 10 3 35S Chat Mode yi aet e E E EE N i a 11 3 3 6 The Message Interface Operating Guide esse sees 11 E NET 11 3 4 1 Create a New Contact sse 12 3 4 2 Searching for Contacts sese 12 DA OLN E te shuns E E E 12 3 4 4 Contacts Interface Operating Guide esse sees eee 12 SD ew NU Ua AN ES ETE E 13 S R DIE E E A E E TTT 13 ED Ge eT T 14 Bi is SE CUI tte ac Ban enable taller re tee ti trict dane nc dae 14 K SYSTEM TTT 15 SnD UO UPC TTT TT 15 IODA Seo ctloa Sata fa Sic a E 16 671 SV EAUSTCE IAEA eed E EEE 16 eE 2 Dalla RC T T 16 3 6 3 Data Limit Settings s sese acai a titre hatin aah Matinee 16 OT CO 151 TTT 17 AFAQ 5 A obreo tsss sssrd tooss svevo tesise 18 1 Modem Introduction 1 1 Introduction Thank you for using TeleWell USB Modem To guarantee the modem always in its best condition please read this manual carefully and keep it for further use The pictures symbols and contents in this manual are just for your reference They might not be completely identical with your modem We operate a policy of continuous development We reserve the right to update the technical specifications in this document at any time without prior notice The TeleWell USB Modem is a type of multi mode modem suitable 2G 3G 4G network It adopts USB interface which provides an easy interface to laptop and desktop PC With the 2G 3G 4G mobile network it can help you carry out SMS
3. information of all contacts includes PC and U SIM PC Display the information of contacts saved in PC U SIM Display the information of contacts saved in U SIM Group Arrange the contacts by category It includes colleague family friend others and ungrouped You can also create user defined group by press Add Group button 3 4 1 Create a New Contact 1 Click New Contacts button to add a new contact 2 Select Save Location to decide where you want to save your contact PC or U SIM 3 Enter the Name and Mobile Phone which is necessary You can also click the Add icon to add some data items such as Home Phone Office Phone and Email Then click OK to save 3 4 2 Searching for Contacts 1 Enter the search conditions in the search condition blank 2 The searching results will display in the contacts window 3 4 3 Option Click the arrow icons in the contacts window you can enter the option In the option menu there are many functional submenus Copy Cut Paste Move Export Import and Contacts Capacity etc Enter the Contacts Capacity you can view the capacity of PC and U SIM 3 4 4 Contacts Interface Operating Guide When Mark All clicked all of the contacts in the list will be selected Once have any contacts be selected the delete SMS and edit functional icons will usable Delete Delete the selected contacts SMS Send messages to the selected contacts Click it will switch to the
4. Setting to enter relative interface You can select the save location to filter the messages InBox Save the received messages OutBox Save the sent messages DraftBox Save the editing SMS which haven t been sent The drafts can only be saved in computer not U SIM SMS Setting Set some options about SMS it includes SMS center number SMS Validity Status Report SMS Signature and SMS Template 1 SMS Center Number Set the corresponding message center number the network supplier You must input the correct message center number to use the message properly and the number will be provided by the network supplier Please enter the country code before the number 2 SMS Validity Set the time limit for saving message in the network side This function needs network supports In option 3 hours 6 hours 12 hours 1 day 3 days 1 week the longest period The default setting is the longest period permitted by the network 3 Status Report When Enable item is selected the network will inform you of the status for the sent messages When Enable item is not selected the network will not inform you of the status for the sent messages This status is corresponding to the Status Report when create a new message 4 SMS Signature Input some characters as a signature and it will append end of the messages 5 SMS Template You can write some characters as a template by press Save button When you create a new message you ca
5. TeleWell USB Modem 3G 4G User Manual Copyright 2012 by TeleWell oy All rights reserved No part of this publication may be excerpted reproduced translated or utilized in any form or by any means electronic or mechanical including photocopying and microfilm without the prior written permission of TeleWell Oy The manual is published by TeleWell Oy We reserve the right to make modifications on print errors or update specifications without prior notice Content 1 Modem Introduction ccccsssscccccsscsscccccccssscsccccccssssccccesees 1 H R 1 essa re UL OM T l 1 2 Warning and Notice sese 1 1 3 5511521 aT Re eo s e ane 2 1 4 System Requirements sse eee eee 2 IS ta ase 3 DEM SCA ACION O 4 2 1 Installation in WmdowS sese 4 2 1 1 Software Installation sss 4 2 1 2 Run the Application Software esse eee eee eee 4 2 1 3 Software Uninstall secant Nineteen Aca Short ind ced ed 4 2 2 Installation in MAC 5 2 2 1 Software Installation sss 5 2 2 2 Run Application Software sees eee eee 5 22 3 Software Uninstal aaa a a a O T 6 3 Functions amp Operation sssssccccecccssssssoscoccecececsssssssososeesesee 7 3 1 Interface Introduction sss sese 7 3 1 1 Functional Button sse 7 3 1 2 The Uses of Tray ICON nreno ane ae EE 7 3 2 Internet Connection sese ee ee eee eee 7 3 2 1 Connect to Internet sss sese sese ie eee 7 3 2 2 Disconnect from Internet sss 8 Di LT T 8 Bod Read Message T 9 3 3 2 Create a New MGeggagc
6. ard Problem Description Connected to the Internet but it cannot open any website page Possible Causes 1 After connection you are unable to open web pages 2 IE browser is causing problems 3 Your operating system maybe infected by a virus Worm Blaster for example can affect upload and downloaded data flow resulting in an inability to access a website 4 You have connected to an APN which cannot connect to the Internet 21 Problem Solving 1 Check that the APN in the configuration files is correct 2 Upgrade to the new version or reinstall the IE browser 3 Use the professional anti virus software to check and remove the virus 4 This happens when you are changing any preset operator value in the setting section Check the entry and enter the correct APN from your operator
7. cord by selecting it and pressing Delete button And you can clear the record s by pressing Clear button 3 6 3 Data Limit Settings Click Data Limit Settings icon to set the related data limit options When Apply volume limit clicked you can set the following options Common Accumulation you can set date you can trace your usage volume by date Cycle Statistics you can set the recurrence to Day Week and Monthly And when it unclicks you can trace your usage volume by date Limit Type When select it you can set your data volume or time volume Set Warn When select it the system will warn before the limit reached or when the limit reached or exceeded 3 7 Option Click Option Log icon view the records of software operation Click Option Help icon and switch to the help interface Under the help topic you can get the useful information about function of the software etc Click Option Language icon select software running language Click Option Diagnostics icon view the Network Information Hardware Information and Sim Information 4 FAQ amp Answers When you meet the following problems in service please refer to the following answers to solve it If the problems still exist please contact with your suppliers Problem Possible Problem Description Causes Solving The device will appear as a virtual CDROM on the PC s start menu Click on the icon and start the autorun e
8. data service and will help you break away from the limit of time and zone and realize wireless communication at any moment everywhere 1 2 Warning and Notice To the owner B Some electronic devices are susceptible to electromagnetic interference sent by modem if inadequately shielded such as electronic system of vehicles Please consult the manufacturer of the device before using the modem if necessary R Operating of laptop and desktop PC and modem may interfere with medical devices like hearing aids and pacemakers Please always keep them more than 20 centimeters away from such medical devices when they are turned on Turn the modem off if necessary Consult a physician or the manufacturer of the medical device before using the modem E Be aware of the usage limitation when using a modem at places such for as oil warehouses or chemical factories where there are explosive gases or explosive products being processed Therefore turn off your modem if required B Don t touch the inner antenna area if not necessary Otherwise it will affect your modem s performance B Store the modem out of the reach of little children The modem may cause injury if used as a toy Modem RB Please use original accessories or accessories that are authorized Using any unauthorized accessories may affect your modem s performance and violate related national regulations about telecom terminals B Avoid using the modem near metallic structure
9. device or establishment that can emit electromagnet wave Otherwise it may influence receiving signals E The modem is non waterproof type please keep it dry and store in shady and cool place E Don t use the modem immediately after a sudden temperature change In such case it will produce dew inside and outside the modem so don t use it until it becomes dry B Take the modem carefully Don t lose bend or cause it struck Otherwise it will lead to destruct damage B No dismantling by non professional and only qualified maintainer can undertake repair work 1 3 Applicability Scope TeleWell USB Modem supports the present mainstream types of laptops and desktop PCs such as Apple HP IBM Toshiba Lenovo Dell Founder Acer etc 1 4 System Requirements Windows OS Windows XP 32bit Windows Vista 32bit 64bit Windows 7 32bit 64bit Mac OS 10 5 10 6 10 7 The performance of the modem may be influenced if configuration is under the recommended requirement 1 5 Functions Functions Message Contacts Setting Data etc 2 Installation 2 1 Installation in Windows 2 1 1 Software Installation 1 Double click the install file for example setup exe 2 After a few seconds the system starts software installation automatically 3 You can select a different location by pressing icon and then click the Next button 4 The system shows the installation progress Wait a minute and program installation i
10. n insert the template everywhere you want 3 3 1 Read Messages Click the InBox icon on the main interface and click the selected message to read the SMS saved in the box You can use the functional icons to execute replying forwarding saving numbers and deleting functions When receiving the new SMS the system will pop up prompt dialog box in the taskbar and then click OK to enter SMS interface 3 3 2 Create a New Message Click New Message button to input the recipient s number and content The recipient s number can be input directly or by entering the Contacts to select one more group records The recipient s amount can be one or more Please use 5 to separate recipients The SMS content can include 160 individual English characters including English symbols On the interface there will show total characters and the number of sending message Before send message you can select whether open the Regularly Send When the Regularly Send is clicked the messages won t send until the appointed time Click Send the prompt screen will appear on the interface Select OK and then the edited short messages will be sent Send message while browse the web When surfing the Internet if your network supports you can send short messages at same time Click Message button icon enter the short message interface to send short messages normally 3 3 3 Searching for Messages 1 Enter the search co
11. nditions in the search condition blank 2 The searching results will display in the SMS window 3 3 4 Option Click the arrow icons in the message window you can enter the tools In the tools menu there are many functional submenus Move Export Import and SMS Capacity 3 3 5 Chat Mode In this mode the messages will classify according to the number All of the messages including InBox OutBox will save together belong to the number 3 3 6 The Message Interface Operating Guide When Mark all clicked all of the messages in the list will be selected Once have any message be selected the Delete Save Number Forward Edit and Reply functional icons will usable Delete Delete the selected short messages Save Number Save the sender number obtained from the Message to Contacts Forward Forward short message to other recipients Reply Reply short message to the sender which is only available in the InBox Edit Edit the messages content which is only available in the DraftBox New message cannot be received when the U SIM card is full of short messages Different U SIM cards have different capacities the system will indicate the USIM is full while new message cannot be saved 3 4 Contacts Click Contacts icon to access to the Contacts window There will be various functional icons shown in the Contacts interface Select different functional icon and it will carry out corresponding operation ALL Display the
12. on Problem Description When the Device is being installed the computer cannot find it Sent Message failure Data connection failed Possible Causes 1 The installation programs of the MODEM device have not been installed properly 2 The device is not connected properly 3 The SIM USIM card is not inserted properly 1 The SMS Center Number is incorrect 2 The network is busy or you are in an area with no signal 1 You are in the place where there is no 2G 3G 4G network coverage Problem Solving 1 Run the installation program first then connect the device Now install the drivers as normal in Windows 2 Restart the computer or reconnect the device 3 Reinsert the U SIM card correctly 1 Your device is preconfigured so it is unlikely that it will need changing However if it is missing or incorrect contact your operator 2 Try later or move to an area with a stronger signal 1 Move to an area with good signal 2 The network is busy 2 Try later 3 The APN in the user configuration file is incorrect 4 The device data is corrupted 5 The network type has been selected manually but is incorrect 20 3 Check the APN in the user configuration file in the Network settings 4 Local network access or the target server maybe experiencing problems Retry data request 5 Reselect the network type according to the type of the U SIM c
13. s complete Note If you have problems with installation after the above operation please contact the service provider for help 2 1 2 Run the Application Software 1 After the device is correctly connected the application software launches automatically 2 Otherwise click the Start Programs find the UI software program group and then click the name of the UI software to run the application software Or double click the shortcut icon of the UI software to run the application software After device initialized the standby icon appears in the taskbar the device can work properly 2 1 3 Software Uninstall 1 Close the application program unplug your device 2 Click Start Programs find the UI software program group and then click the Uninstall menu 3 Click the Next button to uninstall Note The system prompts to unplug your device 4 The system shows the uninstall progress Wait a minute and program uninstall is complete 2 2 Installation in MAC 2 2 1 Software Installation Connect your modem to your PC 2 After a few seconds the system will automatically display a Connection Manager CD ROM icon on the desktop 3 Double click the Connection Manager mpkg in the Connection Manager and then follow the steps to install 4 Click Continue button on the welcome page 5 Select the folder that you want to install the software and you can select a different location by pressing Change Ins
14. t normal relative information for the modem Data Show connection information Option View the help information open log change software running language or show the diagnostics information 3 1 2 The Uses of Tray Icon Right Click the tray icon to popup the operation menu Diagnostics View the Network Information Hardware Information and Sim Information Exit Close the software and stop the modem from working 3 2 Internet Connection 3 2 1 Connect to Internet You can browse web pages after you have accessed to Internet with the help of Connection Manager you can also receive SMS when surfing in the Internet Note Ensure to accessed to Internet at first you should set a correct configuration Click the Connect button When connected it will show the Disconnect button data flow connected time etc During the course of connection the Connect button becomes Cancel button Once connect successfully the Connect button becomes Disconnect button Then you can access Internet and receive email etc 3 2 2 Disconnect from Internet Click Disconnect button in the main interface to disconnect internet 3 3 Message Note To ensure that the SMS can be used properly at first you should setup the correct SMS Center Number Click the Message icon to switch to the SMS interface and it will show four tabs InBox Outbox DraftBox and SMS Setting Then click icons of InBox OutBox DraftBox SMS
15. tall Location button and then click Install button 6 Please enter user name and password to be authenticated and click OK button to install 7 Installation is in progress after a while click Close button to finish software installation Note If you have problems with installation after the above operation please contact the service provider for help After the installation select the Finder Applications Connection Manager and there will be Connection Manager and Uninstall Connection Manager program listed 2 2 2 Run Application Software After the modem is correctly connected click Finder Applications Connection Manager on the notebook to run the application software 2 2 3 Software Uninstall 1 After close the application software double click Finder Applications Connection Manager Uninstall Connection Manager to uninstall the application software A warning popup window appears 2 Click Uninstall button to confirm the uninstalling 3 Functions amp Operation 3 1 Interface Introduction 3 1 1 Functional Button There will show various function button icons Select different function button and it will carry out corresponding operation Menu Unfold the main window to full mode Back Fold the main window to mini mode Connect Connect to the Internet Message Send SMS or read SMS Contacts Save and view the different information of the contacts Setting Se
16. the application software will start running automatically Quit When Device Remove When remove the device the program will quit automatically 2 Alert Setting You can set Network Connect wave Network Disconnect wave and SMS wave by click Browse These alerts will sound on the PC side The audio file supports WAV format If you select Play you can hear corresponding alert 3 Factory Mode Data is restored to the initial settings 3 5 5 Auto Update 1 Open the Auto update When the Yes item is selected the automatic update feature turned on and you can set the update cycle 2 Check the Period Of Update It includes Everyday Fifteen days Thirty days 3 Update Click it the system will automatically search the new version information If find it the system will popup the new version describe information Click OK button to continue 3 6 Data 3 6 1 Transfer Data Click Transfer Data icon to view the upload speed and download speed in real time by graph The used percent and remain data are shown in the histogram and also the used data in the day and this month is shown Note Data usage is approximate It is just for reference only 3 6 2 Data Records Click Data Records icon to check the log of Internet connection history Select start time in From item and end time in To item on the top of the Data Record dialog box the records of flux during this period will be listed You can delete a re
17. ther Setting Auto Connect when the software is started the application software will connect to the internet automatically Retry to Connect When Network Failure when connect network failure it can retry to connect automatically Roam Hint when the item is selected A traffic warning will show when connect to network if the SIM card is not local Display Traffic Tip When Enter into Data Records when the item is selected A traffic warning will show when enter into Data module 3 5 2 Network 1 Set Net Prior Order It includes Auto 2G Only 3G Only and LTE Only 2 Set Net Select Mode Auto The system selects the network automatically according to user configuration rules and network status Manual User selects network settings Select net mode Auto and Set Net Prior Order the system will indicate when completed successfully Select net mode Manual click Search After a short while the network operator list appears Those in red are unavailable Select the network you wish to connect to Click Register to finish network settings 3 5 3 Security 1 PIN on off When the On item is selected you will be asked to enter your PIN code to use the device You can click Change to modify the PIN code Note This function requires network support 3 5 4 System 1 Startup Setting Start When System Pulse on When start PC the program will start Start When Device Insert When you insert the device into PC
18. xe If you have previously installed a version of the program please uninstall it first The system configuration 1s having difficulty with the auto run software The system cannot run the installation program automatically The system Please install the driver configuration is program manually The having difficulty driver program can be with the auto run found in installation software folder After installation the system doesn t install the driver program properly After the device is plugged in the UI program doesn t run automatically The system Please open the UI configuration is program manually You incorrect can find it on the desktop Problem Possible Problem Description Causes Solving 1 You are in the place where there is no 2G 3G 4G network coverage Such places include underground parking garages tunnels and some remote rural areas 1 Change location to find a good where having signal After restarting the computer there is no 2 Close the device signal indicated 2 The device is not safely as usual pull out properly connected the device and reinsert the device again 3 Remove and reinsert the U SIM card correctly 3 The SIM USIM card isn t inserted properly 4 Adjust the angle position of the MODEM device or its proximity to other electronic devices 4 The MODEM device is positioned in such a way as that adversely affects the devices signal recepti
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