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HP ZBook 14

1. Hybrid Graphics offers two modes for processing graphics e High Performance mode Applications assigned to this mode run on the higher performance graphics processing unit GPU for optimal performance e Power Saving mode Applications assigned to this mode run on the lower performance GPU to conserve battery power Using Hybrid Graphics select models only The Hybrid Graphics feature allows an application to run in either High Performance mode or Power Saving mode based on the application s graphics processing demands Typically 3D and gaming applications run on the higher performance GPU and applications with lightweight graphics processing demands run on the lower performance GPU You can change the mode an application uses High Performance or Power Saving through the Hybrid Graphics control panel Ey NOTE Due to hardware limitations some applications can be run in only one of the two modes For more information see your Hybrid Graphics software Help Setting power options 45 7 External cards and devices Using memory card readers Optional memory cards provide secure data storage and convenient data sharing These cards are often used with digital media equipped cameras and PDAs as well as with other computers To determine the memory card formats that are supported on your computer see the Getting to know your computer on page 4 section Inserting a memory card Z CAUTION To reduce the r
2. User Guide Copyright 2013 Hewlett Packard Development Company L P Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license Intel and Centrino are trademarks of Intel Corporation in the U S and other countries SD Logo is a trademark of its proprietor Java is a U S trademark of Sun Microsystems Inc Microsoft and Windows are U S registered trademarks of Microsoft Corporation The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition September 2013 Document Part Number 734763 001 Product notice This user guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions of Windows 8 This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows 8 functionality See http microsoft com for details To obtain the latest information in this guide contact support For U S support go to http Avww hp com go contactHP For worldwide support go to http Awelcome hp com country us en w
3. Ey NOTE To remove the device cable press down on connector release button to disconnect it on the computer Intel Wireless Display select models only Intel Wireless Display allows you to share your computer content wirelessly on your TV To experience wireless display a wireless TV adapter purchased separately is required DVDs that have output protection may not play on Intel Wireless Display However DVDs that do not have output protect will play Blu ray discs which have output protection will not play on Intel Wireless Display For details about using the wireless TV adapter see the manufacturer s instructions Ey NOTE Be sure that wireless is enabled on your computer before using the wireless display 36 Chapter5 Multimedia 6 Power management Eyf NOTE A computer may have a power button or a power switch The term power button is used throughout this guide to mean both types of power controls Shutting down the computer Z CAUTION Unsaved information is lost when the computer shuts down The shutdown command closes all open programs including the operating system and then turns off the display and computer Shut down the computer under any of the following conditions e When you need to replace the battery or access components inside the computer e When you are connecting an external hardware device that does not connect to a Universal Serial Bus USB port e When the computer
4. A Traveling with the computer For best results follow these traveling and shipping tips e Prepare the computer for traveling or shipping Back up your information o Remove all discs and all external media cards such as memory cards N CAUTION To reduce the risk of damage to the computer damage to a drive or loss of information remove the media from a drive before removing the drive from a drive bay and before shipping storing or traveling with a drive Turn off and then disconnect all external devices Shut down the computer e Take along a backup of your information Keep the backup separate on the computer e When traveling by air carry the computer as hand luggage do not check it in with the rest of your bags A CAUTION Avoid exposing a drive to magnetic fields Security devices with magnetic fields include airport walk through devices and security wands Airport conveyer belts and similar security devices that check carry on baggage use X rays instead of magnetism and do not damage drives e In flight computer use is at the discretion of the airline If you plan to use the computer during a flight check with the airline in advance e Ifthe computer will be unused and disconnected from external power for more than 2 weeks remove the battery and store it separately e Ifyou are shipping the computer or a drive use suitable protective packaging and label the package FRAGILE e Ifth
5. To save your changes and exit click the Save icon in the lower right corner of the screen and then follow the on screen instructions Use the arrow keys to select File gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Ey NOTE Your password settings and security settings are not changed when you restore the factory settings Chapter 12 Computer Setup BIOS MultiBoot and System Diagnostics Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be displayed by pressing fn esc if you are already in Windows or by using Computer Setup 1 Start Computer Setup 2 Use a pointing device or the arrow keys to select File gt System Information 3 To exit Computer Setup without saving your changes click the Exit icon in the lower right corner of the screen and then follow the on screen instructions Use the tab key and the arrow keys to select
6. To save your changes and exit Computer Setup click the Save icon and then follow the on screen instructions Use the arrow keys to select File gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Using Computer Setup Automatic DriveLock In a multiple user environment you can set an Automatic DriveLock password When the Automatic DriveLock password is enabled a random user password and a DriveLock master password will be created for you When any user passes the password credential the same random user and DriveLock master password will be used to unlock the drive YNOTE A BIOS Administrator password must be set before you can access the Automatic DriveLock features Entering an Automatic DriveLock password To enable an Automatic DriveLock password in Computer Setup follow these steps 1 n Dop m e Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Security gt Automatic DriveLock and then press enter Enter the BIOS Administrator password and then press enter Use a pointing device or the arrow keys to select an internal hard drive and then press enter Read the warning To continue select YES To save your changes and exit Computer Setup click the Save icon and then fo
7. antivirus software must be kept up to date Windows Defender is preinstalled on your computer It is strongly recommended that you continue to use an antivirus program in order to fully protect your computer For more information about computer viruses access HP Support Assistant To access HP Support Assistant on the Start screen select the HP Support Assistant app Using firewall software Firewalls are designed to prevent unauthorized access to a system or network A firewall can be a software program you install on your computer and or network or it can be a solution made up of both hardware and software There are two types of firewalls to consider e _ Host based firewalls Software that protects only the computer it is installed on e Network based firewalls Installed between your DSL or cable modem and your home network to protect all the computers on the network When a firewall is installed on a system all data sent to and from the system is monitored and compared with a set of user defined security criteria Any data that does not meet those criteria is blocked Your computer or networking equipment may already have a firewall installed If not firewall software solutions are available NOTE Under some circumstances a firewall can block access to Internet games interfere with printer or file sharing on a network or block authorized e mail attachments To temporarily resolve the problem disable the firewall
8. select the HP Support Assistant app Bottom 13 Component Description 2 Service door release latch Releases the service door on the computer 3 v Service door release lock Locks the service door i 4 Vents 3 Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation module SIM The SIM slot is located 5 sin SIM slot select models only Supports a wireless subscriber identity inside the battery bay 14 Chapter 2 Getting to know your computer 3 Connecting to a network Your computer can travel with you wherever you go But even at home you can explore the globe and access information from millions of websites using your computer and a wired or wireless network connection This chapter will help you get connected to that world Connecting to a wireless network Wireless technology transfers data across radio waves instead of wires Your computer may be equipped with one or more of the following wireless devices e Wireless local area network WLAN device Connects the computer to wireless local area networks commonly referred to as Wi Fi networks wireless LANs or WLANs in corporate offices your home and public places such as airports restaurants coffee shops hotels and universities In a WLAN the mobile wireless device i
9. you should continue to back up your system on a regular basis to maintain a reasonably current backup The system repair media select models only are used to start up boot the computer and repair the operating system in case of system instability or failure Your initial and subsequent backups allow you to restore your data and settings if a failure occurs On Start screen type backup click Settings and then select Save backup copies of your files with File History You can back up your information to an optional external hard drive or a network drive Note the following when backing up e Store personal files in the Documents library and back it up regularly e Back up templates that are stored in their associated programs e Save customized settings that appear in a window toolbar or menu bar by taking a screen shot of your settings The screen shot can be a time saver if you have to reset your preferences To create a backup using Backup and Restore Ey NOTE Be sure that the computer is connected to AC power before you start the backup process 72 Chapter 11 Backup and recovery Ey NOTE The backup process may take over an hour depending on file size and the speed of the computer 1 From the Start screen type backup click Settings and then select from the list of displayed options 2 Follow the on screen instructions to set up your backup create a system image select models only or create system repair media
10. Turn the computer upside down on a flat surface with the battery bay toward you Remove the service door see Removing the service door on page 52 Remove the battery see Removing a battery on page 42 Insert the SIM into the SIM slot and gently push the SIM into the slot until it is firmly seated oN eo A p PS Ey NOTE See the image on the battery bay to determine which way the SIM card should be inserted into your computer Connecting to a wireless network 19 9 Replace the battery Eyf NOTE HP Mobile Broadband will be disabled if the battery is not replaced 10 Reconnect external power 11 Reconnect external devices 12 Turn on the computer To remove a SIM press in on the SIM and then remove it from the slot Using GPS select models only Your computer may be equipped with a Global Positioning System GPS device GPS satellites deliver location speed and direction information to GPS equipped systems For more information see the HP GPS and Location software Help Using Bluetooth wireless devices A Bluetooth device provides short range wireless communications that replace the physical cable connections that traditionally link electronic devices such as the following e Computers desktop notebook PDA e Phones cellular cordless smart phone e Imaging devices printer camera e Audio devices headset speakers e Mouse Bluetooth devices provide peer to peer capability that allows
11. a drive or place items on it Before removing or inserting a drive shut down the computer If you are unsure whether the computer is off in the Sleep state turn the computer on and then shut it down through the operating system Do not use excessive force when inserting a drive into a drive bay Do not type on the keyboard or move the computer while an optical drive is writing to a disc The write process is sensitive to vibration When the battery is the only source of power be sure that the battery is sufficiently charged before writing to media Avoid exposing a drive to temperature or humidity extremes Avoid exposing a drive to liquids Do not spray the drive with cleaning products Remove media from a drive before removing the drive from the drive bay or traveling with shipping or storing a drive If a drive must be mailed place the drive in a bubble pack mailer or other suitable protective packaging and label the package FRAGILE Avoid exposing a drive to magnetic fields Security devices with magnetic fields include airport walk through devices and security wands Airport conveyer belts and similar security devices that check carry on baggage use X rays instead of magnetism and do not damage drives Using hard drives Z CAUTION To prevent information loss or an unresponsive system Save your work and shut down the computer before adding or replacing a memory module or hard drive If you are not sure
12. button on an external mouse 6 Right TouchPad button Functions like the right button on an external mouse Chapter 2 Getting to know your computer Lights Component 0 Power light a iF an o a a a a a a a a a_n Description On The computer is on Blinking The computer is in the Sleep state Off The computer is off 2 Caps lock light On Caps lock is on 3 Microphone mute light Amber microphone sound is off Off microphone sound is on 4 Num lock light On Num lock is on 5 i i Wireless light e White An integrated wireless device such as a I wireless local area network WLAN device and or a Bluetooth device is on e Amber All wireless devices are off 6 Mute light e Amber Computer sound is off 49 Off Computer sound is on Top 6 Buttons and fingerprint reader select models only OW bh 28 gooo CHAI IIA D000 Ono 50 TTT Peo O00OOC OONO aes EE Component Description 1 Power button e When the computer is off press the button to turn on Q the computer e When the computer is on press the button briefly to initiate Sleep e When the computer is in the Sleep state press the button briefly to exit Sleep e When the computer is in Hibernation press the button briefly to exit Hibernation CAUTION Pressing and holding down t
13. either a pointing device TouchPad pointing stick or USB mouse or the keyboard to navigate and make selections in Computer Setup Using passwords A password is a group of characters that you choose to secure your computer information Several types of passwords can be set depending on how you want to control access to your information Protecting the computer 57 Passwords can be set in Windows or in the non Windows Computer Setup utility that is preinstalled on the computer e BIOS administrator and DriveLock passwords are set in Computer Setup and are managed by the system BIOS e Automatic DriveLock passwords are enabled in Computer Setup e Windows passwords are set only in the Windows operating system e If HP SpareKey has been set up previously and if you forget the BIOS administrator password set in Computer Setup you can use HP SpareKey to access the utility e If you forget both the DriveLock user password and the DriveLock master password set in Computer Setup the hard drive that is protected by the passwords is permanently locked and can no longer be used You can use the same password for a Computer Setup feature and for a Windows security feature You can also use the same password for more than one Computer Setup feature Use the following tips for creating and saving passwords e When creating passwords follow requirements set by the program e Do not use the same password for multiple applications or webs
14. low power use settings through Power Options Turn off wireless and LAN connections and exit modem applications when you are not using them Disconnect unused external devices that are not plugged into an external power source Stop disable or remove any external memory cards that you are not using Decrease screen brightness Before you leave your work initiate Sleep or shut down the computer Storing a user replaceable battery Z CAUTION To reduce the risk of damage to a battery do not expose it to high temperatures for extended periods of time If a computer will be unused and unplugged from external power for more than 2 weeks remove the user replaceable battery and store it separately To prolong the charge of a stored battery place it in a cool dry place Ey NOTE A stored battery should be checked every 6 months If the capacity is less than 50 percent recharge the battery before returning it to storage Calibrate a battery before using it if it has been stored for one month or more Setting power options 43 Disposing of a user replaceable battery select models only A WARNING To reduce the risk of fire or burns do not disassemble crush or puncture do not short external contacts do not dispose of in fire or water See the Regulatory Safety and Environmental Notices for proper battery disposal To access the user guides select the HP Support Assistant app on the Start screen select My computer
15. page 4 To use a hot key A Briefly press the fn key and then briefly press the second key of the hot key combination Hot key combination Description fn esc Displays system information Using the keyboard 29 Hot key combination Description iL fn f3 Initiates Sleep which saves your information in system memory The display and other system components turn off and power is conserved To exit Sleep briefly press the power button CAUTION To reduce the risk of information loss save your work before initiating Sleep ol fn f4 Switches the screen image among display devices connected to the system For example if a monitor is connected to the computer fn f4 alternates the screen image from computer display to monitor display to simultaneous display on both the computer and the monitor Most external monitors receive video information on the computer using the external VGA video standard The fn f4 hot key can also alternate images among other devices that are receiving video information on the computer 4 fn f6 Decreases speaker volume fn f7 Increases speaker volume A bo fn f8 Mutes the microphone m fn f9 Decreases the screen brightness level i fn f10 Increases the screen brightness level fn f11 Turns the keyboard backlight on and off U ees Using keypads NOTE The keyboard backlight is turned on at the factory To extend battery life turn off the keyboard backlight The computer inc
16. pseuunuee sp sea unece ai nsea uu eu bn papa untu on oan cama av eoa van ve Uo ve nse otoav nae oiaenume essen 33 Using the media activity controls 0 0 0 eee eeeeeee eee eeeee cette ceeeeeeeeeeeeeaaeeeeteneaaeeeeeeeeeaaeeeeteneaeeeseeaaeees 33 7 0 0 renee per reer i rere e prec er err pre rerece repre err cere prec err ere precere cere ercrereee rr prec e er cerry rcere E 33 GOMNECIING SPCAKEMS sessed seddgceeees tedden tenndediecsteeds ddcacteensdetiyengensbedtytegendd EEA 33 Adjusting the volume c cccecceeeee tere eetenree teers eeceeeeeeeeeteceeeeeeeeesegeeaaeeeeeeseeeeeaeeeeeeeeenaeeeees 33 Connecting headphones cc2 iescceissieeeceed heeds ete ee dee 34 Connecing a MICFOPNONG ieieiesesi sided ved eeeeniedeesiiinde aie A ATIN N Ea 34 Checking audio functions on the computer cece eeeeeeee eee eeeneeeeeeeeaaeeeeeeenaeeeeenenaes 34 Webcam select models only ccccsencieccsieetiehtaeeetie eatieetin etait andi ide 34 NIGOG sisesta ana EEEE AE OEA 35 VOA eaa E EE E AE a a a a emer reer ere 35 DisplayP o cxscccccecisscs ives tei a E EAE 35 Intel Wireless Display select models only aessssesseessssrresseseernneesassssnnnansennnnnnanaannannnnaaaae 36 POWER management sssrini aE OE ses ERO deta eed ee 37 shutting down the COMPUTED secesnireiisrs naneti eA AREE EEEE EEEE 37 Refreshing your software content with Intel Smart Connect Technology select models only 37 vi Setting POWEF ODMOMS sisien dddnaaangh
17. select models only Performing a system recovery In case of system failure or instability the computer provides the following tools to recover your files e Windows recovery tools You can use Windows Backup and Restore to recover information you have previously backed up You can also use Windows Automatic Repair to fix problems that might prevent Windows from starting correctly e f11 recovery tools You can use the f11 recovery tools to recover your original hard drive image The image includes the Windows operating system and software programs installed at the factory Ey NOTE If you are unable to boot start up your computer and you cannot use the system repair media you previously created select models only you must purchase Windows 8 operating system media to reboot the computer and repair the operating system For additional information see Using Windows 8 operating system media purchased separately on page 74 Using the Windows recovery tools To recover information you previously backed up A Access HP Support Assistant To access HP Support Assistant on the Start screen select the HP Support Assistant app To recover your information using Automatic Repair follow these steps A CAUTION Some Automatic Repair options will completely erase and reformat the hard drive All files you have created and any software installed on the computer are permanently removed When reformatting is complete the recove
18. the HP Support Assistant app on the Start screen select My computer and then select User guides Regulatory and safety information Battery disposal information Safety amp Comfort Guide To access the user guides select the HP Support Assistant app on the Start screen select My computer and then select User guides or Go to http www hp com ergo Proper workstation setup posture health and work habits Electrical and mechanical safety information Worldwide Telephone Numbers booklet This booklet is provided with your computer HP support telephone numbers HP website To obtain the latest information in this guide contact support For U S support go to http www hp com go contactHP For worldwide support go to http Awelcome hp com country us en wwcontact_us html Chapter 1 Welcome Support information Ordering parts and finding additional help Accessories available for the device Resources For information about Limited Warranty Warranty information To access this guide from the Start screen select the HP Support Assistant app select My computer and then select Warranty and services p Go to http www hp com go orderdocuments You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your computer and or on the CD DVD provided in the box In some countries regions HP may provide a print
19. the computer from being mishandled or stolen 2 Vent Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 3 iol External VGA monitor port Connects an external VGA monitor or projector 4 USB 3 0 charging port Connects optional USB 3 0 devices and provides enhanced eect USB power performance The USB charging port can also charge select models of cell phones and MP3 players even when the computer is off NOTE For details about different types of USB ports see Using a USB device on page 48 5 USB 3 0 ports 2 Connect optional USB 3 0 devices and provide enhanced sT USB power performance NOTE For details about different types of USB ports see Using a USB device on page 48 6 Smart card reader select models only Supports optional smart cards 10 Chapter2 Getting to know your computer Display See eo Component Description 1 WLAN antennas 2 Send and receive wireless signals to communicate with wireless local area networks WLAN 2 WWAN antennas 2 select models only Send and receive wireless signals to communicate with wireless wide area networks WWAN 3 Internal microphones 2 Record sound 4 Webcam light select models only On The webcam is in use 5 Webcam select mode
20. the functions of keys on the embedded numeric keypad between their standard keyboard functions and their keypad functions e To use the navigational function of a keypad key while the keypad is off press and hold the fn key while pressing the keypad key e To use the standard function of a keypad key while the keypad is on Press and hold the fn key to type in lowercase Press and hold fn shift to type in uppercase Using an optional external numeric keypad Keys on most external numeric keypads function differently according to whether num lock is on or off Num lock is turned off at the factory For example e When num lock is on most keypad keys type numbers e When num lock is off most keypad keys function like the arrow page up or page down keys When num lock on an external keypad is turned on the num lock light on the computer is turned on When num lock on an external keypad is turned off the num lock light on the computer is turned off To turn num lock on or off on an external keypad as you work A Press the num Ik key on the external keypad not on the computer 32 Chapter4 Navigating using the keyboard touch gestures and pointing devices 5 Multimedia Your computer may include the following e Integrated speaker s e Integrated microphone s e Integrated webcam e Preinstalled multimedia software e Multimedia buttons or keys Using the media activity controls Depending on your computer mode
21. the upper right corner of the screen or use the up arrow key or the down arrow key on the keyboard e To close open dialog boxes and return to the main Computer Setup screen press esc and then follow the on screen instructions Using Computer Setup 77 78 To exit Computer Setup menus choose one of the following methods To exit Computer Setup menus without saving your changes Click the Exit icon in the lower right corner of the screen and then follow the on screen instructions Use the tab key and the arrow keys to select File gt Ignore Changes and Exit and then press enter To save your changes and exit Computer Setup menus Click the Save icon in the lower right corner of the screen and then follow the on screen instructions Use the tab key and the arrow keys to select File gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Restoring factory settings in Computer Setup Ey NOTE Restoring defaults will not change the hard drive mode To return all settings in Computer Setup to the values that were set at the factory follow these steps 1 a gt W N Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select File gt Restore Defaults Follow the on screen instructions
22. you have a quick way to see what you might need to reinstall See HP Support Assistant for instructions on reinstalling traditional applications To access HP Support Assistant on the Start screen select the HP Support Assistant app Ey NOTE You may be prompted for your permission or password when using Refresh See HP Support Assistant for more information To access HP Support Assistant on the Start screen select the HP Support Assistant app To start Refresh 1 On the Start screen point to the far right upper or lower corner of the screen to display the charms Click Settings Click Change PC settings in the bottom right corner of the screen and then select General from the PC settings screen Scroll the right side choices down to display Refresh your PC without affecting your files Under Refresh your PC without affecting your files select Get started and follow the on screen instructions Remove everything and reinstall Windows Sometimes you want to perform detailed reformatting of your computer or you want to remove personal information before you give away or recycle your computer The process described in this section provides a speedy simple way to return the computer to its original state This option removes all personal data apps and settings from your computer and reinstalls Windows iy IMPORTANT This option does not provide backups of your information Before using this option back up any perso
23. you to set up a personal area network PAN of Bluetooth devices For information about configuring and using Bluetooth devices see the Bluetooth software Help Connecting to a wired network There are 2 kinds of wired connections local area network LAN and modem connection A LAN connection uses a network cable and is much faster than a modem which uses a telephone cable Both cables are sold separately WARNING To reduce the risk of electric shock fire or damage to the equipment do not plug a modem cable or telephone cable into an RJ 45 network jack Connecting to a local area network LAN Use a LAN connection if you want to connect the computer directly to a router in your home instead of working wirelessly or if you want to connect to an existing network at your office Connecting to a LAN requires an 8 pin RJ 45 network cable To connect the network cable follow these steps 1 Plug the network cable into the network jack 1 on the computer 20 Chapter 3 Connecting to a network 2 Plug the other end of the network cable into a network wall jack 2 or router NOTE If the network cable contains noise suppression circuitry 3 which prevents interference from TV and radio reception orient the circuitry end of the cable toward the computer no of Connecting to a wired network 21 4 Navigating using the keyboard touch gestures and pointing devices Your computer allows navigat
24. File gt Ignore Changes and Exit and then press enter Downloading a BIOS update Z CAUTION To reduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power on the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Sleep Do not insert remove connect or disconnect any device cable or cord 1 From the Start screen select the HP Support Assistant app 2 Select Updates and tune ups and then select Check for HP updates now 3 At the download area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer Make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you a
25. NOTE Some boot devices must be enabled in Computer Setup before they can be included in the boot order You can change the order in which the computer searches for a boot device by changing the boot order in Computer Setup You can also press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen and then press f9 Pressing f9 displays a menu that shows the current boot devices and allows you to select a boot device Or you can use MultiBoot Express to set the computer to prompt you for a boot location each time the computer turns on or restarts Choosing MultiBoot preferences You can use MultiBoot in the following ways To set a new boot order that the computer uses each time it is turned on by changing the boot order in Computer Setup To dynamically choose the boot device by pressing esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen and then pressing f9 to enter the Boot Device Options menu To use MultiBoot Express to set variable boot orders This feature prompts you for a boot device each time the computer is turned on or restarted Chapter 12 Computer Setup BIOS MultiBoot and System Diagnostics Setting a new boot order in Computer Setup To start Computer Setup and set a boot device order that the computer uses each time it is turned on or restarted follow these steps 1 Turn on or restart the computer and the
26. a new network connection 5 Follow the on screen instructions to complete the connection After the connection is made place the mouse pointer over the network status icon in the notification area at the far right of the taskbar to verify the name and status of the connection Ey NOTE The functional range how far your wireless signals travel depends on WLAN implementation router manufacturer and interference from other electronic devices or structural barriers such as walls and floors Using HP Mobile Broadband select models only HP Mobile Broadband enables your computer to use WWANs to access the Internet from more places and over larger areas than it can by using WLANs Using HP Mobile Broadband requires a network service provider called a mobile network operator which in most cases is a cellular phone network operator Coverage for HP Mobile Broadband is similar to cellular phone voice coverage When used with mobile network operator service HP Mobile Broadband gives you the freedom to stay connected to the Internet send e mail or connect to your corporate network whether you are on the road or outside the range of Wi Fi hotspots HP supports the following technologies e HSPA High Speed Packet Access which provides access to networks based on the Global System for Mobile Communications GSM telecommunications standard e EV DO Evolution Data Optimized which provides access to networks based on the code
27. aaeeees 16 SEWING UP a WLAN eriin AEA ANA 17 Configuring a wireless router ee ec eeeeeeeeeeeeeeee eee eeeeeeeeeeeeeeeaaeeeeteeeaaeeeeeneeaees 17 Protecting your WLAN wiei scissile iene bis eae aie 17 Connecting to a WLAN syiir iniaa NAE AE 18 Using HP Mobile Broadband select models Only c cccceeeeeeeeeeeeeeeeeeeeeeeeneeeeeeeeneaeeees 18 Inserting and removing a SIM eee eeeeeeeee eee eeeeeeeee tees eeeeeeeeeeeeeseeeeaeeeeeeteeenaaeeees 19 Using GPS select models Only ccccccecssceeeeceeeeeeeeeeecaaeseseneeeseaaeeeeeeeeeseaeeeessaeeetennes 20 Using Bluetooth wireless devices cc ccccccccceeeeeeeeeeeeeenne eee eeeeeaaeeeeeeeeeaaeeeeeeeeeiaeeeeeeeeenaaas 20 Connecting to a Wired NOtWOMK ocsccrscirniinceciiicienitiii iini ea iE EAR REEE 20 Connecting to a local area network LAN c c cceeeeeeeeeeeeeeeeeseeeseaaeeeeeeeeeessaeeseceeetennes 20 4 Navigating using the keyboard touch gestures and pointing devices cceccccceeseeeeeeeeeseeeneeeeeeseeenes 22 USING POMMINGASVICES oraa AAE A dab aauctuduevawcncielaaadeveredaeancaerys 22 Setting pointing device preferences cc cceeeeeeeeeeeeeeeeeeeeeeecneeeeeetaeeeeeeeeaeeeeeeeiaeeeeenenaaes 22 Using the pointing stick Select models only eee ceeeeeeeee eee eeeeeeeeeeeeeeeeeeeeeteeaeeeeeeeeeaaees 22 Using the TOUCKP AG cerei a E ces da anodes anvbdeeaid E N 22 Turning the TouchPad off And ON ascrscccecnciranieneenn
28. adddadsaubanuadunasie dll claanaa ladateeavad dues saayaneanaaadedes 38 Using power SaVving States ooo eeeeee eee eeeetee eee eeeeaeeeeeeeeaaeeeeeeeeaeeeeeeeedaeeeeseenaeeeeeneeaes 38 Intel Rapid Start Technology eccecceeeceeeeeceeeeeeeeeeeeeeeeeeeeaaeeeeseeeeaeeeeeseeaaeeees 38 Initiating and exiting Sleep 2 eect eee eeeeeee annann anA EAEN R R TANANAN 38 Enabling and exiting user initiated Hibernation cee eeeeeeeeeeeettteeeeeeeenaaes 39 Using the power meter and power settings ceeeceeeeeeeetteeeeeeeetteeeeeeeenaaes 39 Setting password protection ON wakeup eeeeeeeeee eee eeeeeeeeeeeeeteeeteeeeeeeeneees 39 Using battery POWER oscene aa A diate 39 Finding additional battery information 00 0 0 ceceeeeeeeeeeteeeeeeeeeeetteeeeeeeeeeeaees 40 Using Battery Check nassos aaa aaa aaa adi 40 Displaying the remaining battery charge ccccceeeeeeeeeeeeeeenecaeeeeeeeeeeeeeenees 40 Maximizing battery discharge time ccccccceeceeeeeeeeeseeeeeeeccetenaecaeeeeeeeneess 40 Managing low battery levels ccceceeeeeeeecceecaeeeeeeeeeeeeeeeeeeeccnensenaecaeeeneeeeees 41 Identifying low battery levels cccceeeeeeeeeeeceeeceeceeeeeeeeeeeteeeeeeeneees 41 Resolving a low battery level ccessecceeceeeeeeeeeeeeeeeeeeeeeeeeetees 41 Inserting or removing the battery cceceeeeee eee eeeeeeeeeeeeeeeeeeeeeeneeeeeneeeneeeneneae
29. adset or television audio Also connects an optional headset microphone WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices To access the user guides select the HP Support Assistant app on the Start screen select My computer and then select User guides NOTE When a device is connected to the jack the computer speakers are disabled NOTE Be sure that the device cable has a 4 conductor connector that supports both audio out headphone and audio in microphone 2 DisplayPort gt Connects an optional digital display device such as a high performance monitor or projector 3 Memory card reader Reads data from and writes data to memory cards such as Secure Digital SD 4 USB 3 0 ports 2 Connect optional USB 3 0 devices and provide enhanced USB power performance NOTE For details about different types of USB ports see Using a USB device on page 48 RJ 45 network jack O alte Connects a network cable 6 Docking connector Connects an optional docking device 7 l Power connector Connects an AC adapter Right 9 Left Component Description 1 id Security cable slot Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent
30. and then select User guides To access battery information select the HP Support Assistant app on the Start screen and then select Battery and performance Replacing a user replaceable battery select models only Battery Check notifies you to replace the battery when an internal cell is not charging properly or when the battery storage capacity has reached a weak condition If the battery is possibly covered by an HP warranty instructions include a warranty ID A message refers you to the HP website for more information about ordering a replacement battery Using external AC power Z WARNING Do not charge the computer battery while you are onboard aircraft Z WARNING To reduce potential safety issues use only the AC adapter provided with the computer a replacement AC adapter provided by HP or a compatible AC adapter purchased from HP Ey NOTE For information on connecting to AC power see the Setup Instructions poster provided in the computer box External AC power is supplied through an approved AC adapter or an optional docking or expansion device Connect the computer to external AC power under any of the following conditions When charging or calibrating a battery When installing or modifying system software When writing information to a CD a DVD or a BD select models only When running Disk Defragmenter When performing a backup or recovery When you connect the computer to external AC power the following even
31. and then press enter Use the arrow keys to select an internal hard drive and then press enter Use a pointing device or the arrow keys to select Change Password When prompted type your current password and then press enter When prompted type a new password and then press enter When prompted type the new password again to confirm and then press enter Tosave your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the arrow keys to select File gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Removing DriveLock protection To remove DriveLock protection in Computer Setup follow these steps 1 a oe ok 5 Turn on the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Security gt DriveLock and then press enter Enter the BIOS Administrator password and then press enter Use a pointing device or the arrow keys to select Set DriveLock Password and then press enter Use a pointing device or the arrow keys to select an internal hard drive and then press enter Use a pointing device or the arrow keys to select Disable protection 62 Chapter9 Security Type your master password and then press enter
32. assword ccccceeeeeeeeeteeeeeeeeeeetteeeeeeeeeetiaaeeeeeeeeeeenaees 62 Removing DriveLock protection ec ceeeeeeeeeeeeennneeeeeeeeenaaeeeeeeeeenaeeeeeeeeeeaaes 62 Using Computer Setup Automatic DriveLock cccccccecee cette eee e ee tee ete teeeteeeeeeeteeeeeeeneees 63 Entering an Automatic DriveLock password cccceceeeeeeeeentttteeeeeeeeeeeeennaaees 63 Removing Automatic DriveLock Protection cc cccceeeeeeeeeeeeeeeettieeeeeeeeeenenaees 63 USING antivirus SOMWANG cs vsiscdeccusesaeccetcanapandcecanaaaaladedinasdancaceeessaeteceet ia E A EEN 64 Using firewall SOfWAME cece eee eeeee ee ee eee eecne eee eee eteeneeeee eee teeeeeeeeeteaaaeeeeeseceeaaeeeeeseeeeeeeeneeaaaeees 64 Installing critical security updates 2 csccesseaccececeeecaccdeceeveanecd eeedaccceeedsunsedevedheadesdveeeaaensdyseveaceedeeeeee 64 Using HP Client Security select models only eee ceeeeeeeeeee eee eeeeeeee eee eeeeeeaeeeeeeeeeaeeeeeeeeeeaeeeeeeeeenaees 65 Installing an optional Security Cable cere re eee nee tienes ee naeee eee naeeeeenieeeeeeeea 65 Using the fingerprint reader Select models only c cceceeceeeeeeeeeeeeeeeee eee eeeeeeeeeeeeeeeaeeeeeseeeaeeeeeteeeaaees 65 Locating the fingerprint reader c ccecceeesecceeneeetecenceneeetecaccneaeetecaateeeesteanaecteesteanaeeeentenatee 66 10 Mamanin CO kinna 67 Adding or replacing memory Modules 0 000 eee ee ee eee tee ener eee ee serra eee ee
33. bels described in this section will be located in one of 3 places depending on your computer model Affixed to the bottom of the computer located in the battery bay or under the service door For help finding these locations see the descriptions in the section Bottom on page 12 e Service label Provides important information to identify your computer When contacting support you will probably be asked for the serial number and possibly for the product number or the model number Locate these numbers before you contact support 5 NOTE Your service labels will resemble one of the examples shown below Refer to the illustration that most closely matches the service label on your computer P o Serial ee DEM Product XXXXXXXX M Oe Warranty ly lyOy Model 2000000X Component 1 Product name 2 Serial number 3 Product number 4 Warranty period 5 Model description select models only E E 2 ee Model 0000 XXKXXKX Warranty lylyOy XXXXXXXXXX LANL LTA IT Q Product 200000000 MIATA AMT Component 1 Warranty period 2 Model number Labels 85 Component 3 Serial number 4 Product number e Regulatory label s Provide s regulatory information about the computer Wireless certification label s Provide s information about optional wireless devices and the approval markings of some of the countries or regions in w
34. cc cence eeeeentee eter eee eaaaeeeeeeeeeaaeeeeeeeeeiaeeeeeeeeenaaees 91 The wireless network connection is NOt working ceeeeeeeeeeeeeeeee eee eetteee eee taeeeeeettneeeeeee 91 A disc does not play 0 eect eee eeneeee eee eeneee seer eeneeeeeeeceneaeeeeseeeeaaeeeeseneeeeesseeeaeeeeeseenaees 91 A movie is not visible on an external display cc ccceeceeeeeeeeeeeeeeeeneeeeeeeeeeeeaaeeeeeseeeaaeeees 92 Appendix C Electrostatic discharge cccceecceeeeeeeeeeeeeeeeeeeesneaseaaneaneneeeeseeseeeeeeeeeeeseeesaseeeeseaaneaneeeeeeeees 93 1 Welcome After you set up and register the computer it is important to take the following steps e Take a minute to browse the printed Windows 8 Basics guide to explore the new Windows features X TIP To quickly return to the computer Start screen from an open app or the Windows desktop press the Windows button 2a on your keyboard Pressing the Windows button again will return you to the previous screen e Connect to the Internet Set up your wired or wireless network so that you can connect to the Internet For more information see Connecting to a network on page 15 e Update your antivirus software Protect your computer from damage caused by viruses The software is preinstalled on the computer For more information see Using antivirus software on page 64 e Get to know your computer Learn about your computer features Refer to Getting to know your co
35. ccess HP Support Assistant To access HP Support Assistant on the Start screen select the HP Support Assistant app Inserting a smart card 1 Hold the card label side up and gently slide the card into the smart card reader until the card is seated 2 Follow the on screen instructions for logging on to the computer using the smart card PIN Using smart cards select models only 47 Removing a smart card A Grasp the edge of the smart card and then pull it out of the smart card reader SC Using a USB device Universal Serial Bus USB is a hardware interface that can be used to connect an optional external device such as a USB keyboard mouse drive printer scanner or hub Some USB devices may require additional support software which is usually included with the device For more information about device specific software see the manufacturer s instructions These instructions may be provided with the software on disc or on the manufacturer s website The computer has at least 1 USB port that supports USB 1 0 1 1 2 0 or 3 0 devices Your computer may also have a USB charging port that provides power to an external device An optional docking device or USB hub provides additional USB ports that can be used with the computer 48 Chapter 7 External cards and devices Connecting a USB device A CAUTION To reduce the risk of damage to a USB connector use minimal force to connect the device A Connect t
36. changes To exit Hibernation A Briefly press the power button The power lights turn on and your work returns to the screen where you stopped working Ef NOTE If you have set a password to be required on wakeup you must enter your Windows password before your work will return to the screen Using the power meter and power settings The power meter is located on the Windows desktop The power meter allows you to quickly access power settings and view the remaining battery charge e To display the percentage of remaining battery charge and the current power plan on the Windows desktop point over the power meter icon e Touse Power Options or to change the power plan click the power meter icon and select an item from the list From the Start screen you can also type power select Settings and then select Power Options Different power meter icons indicate whether the computer is running on battery or external power The icon also displays a message if the battery has reached a low or critical battery level Setting password protection on wakeup To set the computer to prompt for a password when the computer exits Sleep or Hibernation follow these steps 1 From the Start screen type power select Settings and then select Power Options 2 In the left pane click Require a password on wakeup 3 Click Change Settings that are currently unavailable 4 Click Require a password recommended Ey NOTE If you need t
37. ct when the computer restarts Entering a BIOS administrator password At the BIOS administrator password prompt type your password using the same kind of keys you used to set the password and then press enter After 3 unsuccessful attempts to enter the BIOS administrator password you must restart the computer and try again Managing a Computer Setup DriveLock password CAUTION To prevent the DriveLock protected hard drive from becoming permanently unusable record the DriveLock user password and the DriveLock master password in a safe place away from your computer If you forget both DriveLock passwords the hard drive will be permanently locked and can no longer be used DriveLock protection prevents unauthorized access to the contents of a hard drive DriveLock can be applied only to the internal hard drive s of the computer After DriveLock protection is applied to a drive a password must be entered to access the drive The drive must be inserted into the computer or an advanced port replicator in order for it to be accessed by the DriveLock passwords Ey NOTE A BIOS Administrator password must be set before you can access the DriveLock features 60 Chapter9 Security To apply DriveLock protection to an internal hard drive a user password and a master password must be set in Computer Setup Note the following considerations about using DriveLock protection After DriveLock protection is applied to a hard drive the ha
38. ctor identifying 9 power lights 5 8 power switch 37 power saving states 38 product name and number computer 85 public WLAN connection 18 R readable media 38 recovery 75 recovery partition 74 Index 95 recycle computer 75 refresh 75 regulatory information regulatory label 86 wireless certification labels 86 remove everything and reinstall Windows 75 reset computer 75 steps 75 restoring the hard drive 74 RJ 45 network jack identifying 9 rotating TouchPad gesture 26 S screen brightness keys 30 screen image switching 30 scrolling TouchPad gesture 25 security cable slot identifying 10 security wireless 17 serial number 85 serial number computer 85 service door release latch 12 14 setting password protection on wakeup 39 setting power options 38 setup of WLAN 17 setup utility navigating and selecting 77 restoring factory settings 78 shutdown 37 SIM inserting 19 SIM slot identifying Sleep exiting 38 initiating 38 slots security cable 10 smart card 10 13 14 smart card defined 47 inserting 47 removing 48 smart card slot 10 SoftPaqs downloading 71 software antivirus 64 96 Index critical updates 64 Disk Cleanup 55 Disk Defragmenter 55 firewall 64 speakers identifying 6 storing a battery 43 switch power 37 System Diagnostics 82 T temperature 43 testing an AC adapter 45 TouchPad buttons 4 using 22 TouchPad gestures pinching 25 rotating 26 scrolling 25 zooming 25 TouchPad
39. d into a grounded AC outlet 3 Turn on the device To disconnect an unpowered external device turn off the device and then disconnect it on the computer To disconnect a powered external device turn off the device disconnect it on the computer and then unplug the AC power cord Using optional external drives Removable external drives expand your options for storing and accessing information A USB drive can be added by connecting the drive to a USB port to the computer Ey NOTE HP external USB optical drives should be connected to the powered USB port to the computer USB drives include the following types e 1 44 megabyte diskette drive e Hard drive module e External optical drive CD DVD and Blu ray e MultiBay device 50 Chapter 7 External cards and devices 8 Drives Handling drives A CAUTION Drives are fragile computer components that must be handled with care Refer to the following cautions before handling drives Additional cautions are included with the procedures to which they apply Observe these precautions Before you move a computer that is connected to an external hard drive initiate Sleep and allow the screen to clear or properly disconnect the external hard drive Before handling a drive discharge static electricity by touching the unpainted metal surface of the drive Do not touch the connector pins on a removable drive or on the computer Handle a drive carefully do not drop
40. d offline such as e mails When the computer exits Sleep you have immediate access to your updated information A To enable this feature or manually adjust the settings from the Start screen type smart and then select then select Intel Smart Connect Technology Setting power options Using power saving states Sleep is enabled at the factory When Sleep is initiated the power lights blink and the screen clears Your work is saved to memory CAUTION To reduce the risk of possible audio and video degradation loss of audio or video playback functionality or loss of information do not initiate Sleep while reading from or writing to a disc or an external memory card Ey NOTE You cannot initiate any type of networking connection or perform any computer functions while the computer is in the Sleep state Intel Rapid Start Technology For select models the Intel Rapid Start Technology RST feature is enabled by default Rapid Start Technology allows your computer to resume quickly from inactivity Rapid Start Technology manages your power saving options as follows e Sleep Rapid Start Technology allows you to select the Sleep state To exit from Sleep press any key activate the TouchPad or press the power button briefly e _Hibernation Rapid Start Technology initiates Hibernation after a period of inactivity while in the Sleep state when running on battery power or on external power or when the battery reaches a c
41. division multiple access CDMA telecommunications standard You may need the HP Mobile Broadband Module serial number to activate mobile broadband service The serial number is printed on a label inside the battery bay of your computer Some mobile network operators require the use of a SIM A SIM contains basic information about you such as a personal identification number PIN as well as network information Some computers include a SIM that is preinstalled in the battery bay If the SIM is not preinstalled it may be provided 18 Chapter 3 Connecting to a network in the HP Mobile Broadband information provided with your computer or the mobile network operator may provide it separately from the computer For information about inserting and removing the SIM see the Inserting and removing a SIM on page 19 section in this chapter For information about HP Mobile Broadband and how to activate service with a preferred mobile network operator see the HP Mobile Broadband information included with your computer For additional information go to the HP website at http www hp com go mobilebroadband select regions countries only Inserting and removing a SIM Z CAUTION To prevent damage to the connectors use minimal force when inserting a SIM To insert a SIM follow these steps Shut down the computer Close the display Disconnect all external devices connected to the computer Unplug the power cord from the AC outlet
42. e 41 Inserting a battery 2 0 2 0 cccccccecceceeeeeeeeeeeeeeeceeceaeeeeeeeeeeeeeeeeteeeteeeneees 41 Removing a battery iis ccniiaindasie sind nae 42 Conserving battery DOWED c cccccccccecceeeeeeeeeeeeeeeeeeeeeeeseecaeeaeaaaaeaaaeaaeeaeeeeeeees 43 Storing a user replaceable battery cccccccccccecceeeeeeeeeeeeeeeeeeeeeeseeseensaeeaeeees 43 Disposing of a user replaceable battery select models only cceeeeeee 44 Replacing a user replaceable battery select models Only cceceeceeeeeteeeeeees 44 Using external AC POWER cccccccceececeeeeeeeeeeaeeaeceeeeeeeeee eee edsgeensaaeaaeaeeeeeeeeeeeeeeeeeeseneeees 44 Testing an AC adapter siiicccisigeeciecants costes nevigennee a abieds lated andes aie 45 Hybrid Graphics select models Only ceccecceceeeeeeeeeeeeeeeeeceeeececaeaaeeeeeeeeeeeeeeeeeeeeeeeees 45 Using Hybrid Graphics select models only c eeceeeeeeeeeeeeeeeteeteeeeeeeeeeees 45 7 External cards and devices nnna wsnxsasseansinsese uss a tandem ous emamae ernest 46 Using memory Card readers cece eee ceeeee eee eecnee eee e reece EEANN eeeeaaeeeeseceeeeeeeeeeeeaaeeeeeeeeeaeeseeenanees 46 Inserting a memory Card iis ele E E 46 R movinga Memory Cald 4 ei sccivetseetecudest edocs etetiviesswtieteeds EATA 46 Using smart cards Select models only eect teeter eter eeeeeeee eter eeeeeeeeeeeeeteeeaaeeeeeseeeniaeeeeeeeeeaeees 47 Inserting a smart Gard
43. e computer has a wireless device or an HP Mobile Broadband Module installed such as an 802 11b g device a Global System for Mobile Communications GSM device or a General Packet Radio Service GPRS device the use of these devices may be restricted in some environments Such restrictions may apply onboard aircraft in hospitals near explosives and in hazardous locations If you are uncertain of the policy that applies to the use of a particular device ask for authorization to use it before you turn it on e Ifyou are traveling internationally follow these suggestions Check the computer related customs regulations for each country or region on your itinerary Check the power cord and adapter requirements for each location in which you plan to use the computer Voltage frequency and plug configurations vary Z WARNING To reduce the risk of electric shock fire or damage to the equipment do not attempt to power the computer with a voltage converter kit sold for appliances 88 AppendixA Traveling with the computer B Troubleshooting The following sections are included in this appendix Troubleshooting resources e Access website links and additional information about the computer through HP Support Assistant To access HP Support Assistant on the Start screen select the HP Support Assistant app Ey NOTE Some checkup and repair tools require an Internet connection HP also provides additional tools that do
44. e e eee e ee eee ne ee eee re ee eee tee ee NANN NANANA AARAA RENEA K KAANAAN NA AAEREN 2 2 Getting to KNOW your CONDUC L nsise a E 4 TOD aiaee E E E EE RAE aa iaaa a A EE aaa a A E a 4 Ko U fe 1 P O e a a E E eter rarer eter ent 4 LIQUUS srias icue cas euladueaadeuladleessdoee a de taste hdd tastes adden Miteata 5 Buttons and fingerprint reader select Models only c cceeeeeeeeeneeeeeeeeeeeeeeeeeeeeeeeeeaaneeees 6 KOYE sien eee apaneccneeees TOE E E EA 7 FON neninn a nN ttre crite cere tire cere terete riper rr cenny eee t errr errree rrr rerr 8 RION ces teens tee EAEE AEE cn een a siete cae c A A ee agua ree N A 9 Left cad nreinan iania aaia dave inna a aA a aE aa EE AE Aa aE A E aaa 10 DISPIAY oenar A 11 BONO a iaa eai E E AAN TESE T E E 12 3 Connecting tO a NOIWOTK iciiec cscs cccscderes cnnsdectrerennndisorcerniadcteeceennseconedsnedsectes erveduecoeeernaded oneebtaud onveeneadtcoteeneaderons 15 Connecting to a wireless Network 000 0 eeceecceeeeeceeee eee iiiar ahin NAN ee ANNAE AAEREN ANN EEEN EARS 15 Using the wireless Controls 00 0 0 cece eeeeceeeeeenee eee eeeeeae AAi E AE ARAE ARENAER E E 15 Using the wireless DUON sccccnceniccirenccnniaiitiiiii ii e 15 Using operating system controls sasasssssesseserrransssennnessenennnaannnnnnnaaenennnaaannannna 16 Usmg a WEAN jis cies adscecsshdsas cece stdsteeeosd sisted A E 16 Using an Internet Service provider ccccceeeeeeeeeeeeeeeeeeeeteeeeeeeeteeeaeeeetenn
45. ed HP Limited Warranty in the box For some countries regions where the warranty is not provided in printed format you may request a printed copy from http www hp com go orderdocuments or write to e North America Hewlett Packard MS POD 11311 Chinden Blvd Boise ID 83714 USA e Europe Middle East Africa Hewlett Packard POD Via G Di Vittorio 9 20063 Cernusco s Naviglio MI Italy e Asia Pacific Hewlett Packard POD P O Box 200 Alexandra Post Office Singapore 911507 When you request a printed copy of your warranty please include your product number warranty period found on your service label name and postal address IMPORTANT Do NOT return your HP product to the addresses above For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html Finding information 3 4 2 Getting to know your computer Top TouchPad J JULI TULL IOC o o y 0 3 s O s Component Description 1 Pointing stick select models only Moves the pointer and selects or activates items on the screen 2 Left pointing stick button Functions like the left button on an external mouse 3 TouchPad zone Moves the pointer and selects or activates items on the screen 4 Left TouchPad button Functions like the left button on an external mouse 5 Right pointing stick button Functions like the right
46. ee Removing a battery on page 42 5 If you are replacing a memory module remove the existing memory module a Pull away the retention clips 1 on each side of the memory module The memory module tilts up Adding or replacing memory modules 67 b Grasp the edge of the memory module 2 and then gently pull the memory module out of the memory module slot Z CAUTION To prevent damage to the memory module hold the memory module by the edges only Do not touch the components on the memory module To protect a memory module after removal place it in an electrostatic safe container 6 Insert a new memory module Z CAUTION To prevent damage to the memory module hold the memory module by the edges only Do not touch the components on the memory module a Align the notched edge 1 of the memory module with the tab in the memory module slot b With the memory module at a 45 degree angle from the surface of the memory module compartment press the module 2 into the memory module slot until it is seated 68 Chapter10 Maintenance 9 10 c Gently press the memory module 3 down applying pressure to both the left and right edges of the memory module until the retention clips snap into place Z CAUTION To prevent damage to the memory module be sure that you do not bend the memory module Replace the service door see Replacing the service door on page 52 Insert the battery see Insert
47. eeeeeeeeees 81 Entering MultiBoot Express preferences cceseeeeecceeceeeceeeeeeeeeeeeteeeeeeneaes 82 Using System DIaGnOStCs csrcrcsiniiaica tiiir ier E E UE dae veined viii ela 82 US Suppo kmen a aes ata aa va a FT RT 84 CONTACTING SUpport eiie a EE a A A cea sheraleseea E A ERE a 84 LoDE Seina A A E N 85 TA SSC HEU OLDS saans E euead nn aa aa uaa gap eae aaNaa hs 87 IMPUE POWER cosain a ea Aa Ae AE a aa a E aE aada a a 87 Operating environment eiierecnoii a a ETER EEA ETE 87 Appendix A Traveling with the COMPUTER siirsin aaan aiina anai iaiia i iaaa 88 Appendix B Troubleshooting isisicsiiriiiii saninin aaia 89 Troubleshooting reSOUICES cc ccccieeeere cere nner eee enter etre ee eer nae tee ener ener eee naae eee eeeeaaaeeeeeeenaeeeeeeeaaas 89 FRESOIVINGMSSUCS erini E shamed clas antedsasipneeshaagecbavees 89 The computer is unable to Start UP cceceeeeseceeccee cae eeeeeeeeeeeeeeeeeeeeeeteteeeteeeeeesseneaaaeeas 89 The computer screen is blank ccccccecceceeeeeeeeeceeeceeeaeeeeeeeeeeeeesecceaaaeaaeeeeeeeeeeeeeteeeeneeene 90 Software is functioning abnormally 0 0 0 ccc cere ieee eee aeee seer eeeeeeeenaeeeeeeeeea 90 The computer is on but not responding ccccecceeeceeeeeeeeeeeeeeeeeeeeeeeteeeeceeeeeeeeeeeseeeaeees 90 The computer is unusually warm eect eteere eee ettne etter etre eee ee teeeeeeeetnieeeeeeeetiaeeeeee 90 An external device is NOt working c
48. eeeeeeeetaeeeerte 67 viii Cleaning YOUR COMPUTES easc2 cyeeasetacede evebe dadagd aati Aina AEA EA E DA AA 69 Cleaning proceduras cessit A RA N 70 Cleaning the display All in Ones or Notebooks 0 ccceeeeeeeeeeeteeeeeeeeeentaes 70 Cleaning the sides OF COVED ccccccceccccneeeesecncceeeeeecaeeneeeseaneeeeenedecceeteeseeeaeseeettens 70 Cleaning the TouchPad keyboard Or MOUSE 2cceeeeeeeeeeeeeeeeteettteeaeeaeeees 70 Updating programs and Orivers icc hncccesde dictates adeeb leaded R E 70 Using SoftPaq Download Manager 0 ceceeeeeeeeeeeeeee eee eeeeeeeee eee eeeeeaeeeeeeseeeeaeeeeeseeeeaaeeeeeseeeaaeeeeneeeaees 71 11 Backup and TECOVGIY iccsicccccecssvicesecsesivcecoccsdscatoessatceceesestvtaccesaattectoseaeveewte cna sceckeiaartcecet aissadis aiti 72 Backing up your INFOMMALION sosisini renea A E ENEE AEE RE 72 Performing a system recovery 00 eee tee ente etre teeter ee enae eee tennant eee eeeeaaeeeeeeeeaeeeeeeeaaeeeeeeeeiieeenenaees 73 Using the Windows recovery tools cc ccceeeeeeeeeeeeeene eee eeeaaeeeeeeeaaeeeeeeenaeeeeeeenieeeeenenaes 73 Using 111 recovery TOONS nisoe inana iiS EAEN AAS 74 Using Windows 8 operating system media purchased separately 0 ssseeeeeees 74 Using Windows Refresh for quick and easy recovery eeeeeeeeeee eee eeeeeeetttaeeeeeeeeeeentnanees 75 Remove everything and reinstall WiINGOWS seeessssensesrnnesseeinnnannsennansenen
49. eless light is on white when you turn on the computer The wireless light indicates the overall power state of your wireless devices not the status of individual devices If the wireless light is white at least one wireless device is on If the wireless light is off all wireless devices are off EY NOTE On some models the wireless light is amber when all wireless devices are off Connecting to a wireless network 15 Because the wireless devices are enabled at the factory you can use the wireless button to turn on or turn off the wireless devices simultaneously Using operating system controls The Network and Sharing Center allows you to set up a connection or network connect to a network and diagnose and repair network problems To use operating system controls 1 From the Start screen type n and then select Settings 2 Type network and sharing in the search box and then select Network and Sharing Center For more information access HP Support Assistant To access HP Support Assistant on the Start screen select the HP Support Assistant app Using a WLAN With a WLAN device you can access a wireless local area network WLAN which is composed of other computers and accessories that are linked by a wireless router or a wireless access point Ey NOTE The terms wireless router and wireless access point are often used interchangeably e A large scale WLAN such as a corporate or public WLAN typically uses w
50. ems scroll and to perform the same functions as using touch gestures The keyboard also allows you to use action keys and hot keys to perform specific functions na TIP The Windows button za on the keyboard allows you to quickly return to the Start screen from an open app or the Windows desktop Pressing the Windows button again will return you to the previous screen NOTE Depending on the country or region your keyboard may have different keys and keyboard functions than those discussed in this section Using Microsoft Windows 8 shortcut keys Microsoft Windows 8 provides shortcuts to perform actions quickly Several shortcuts will help you with Windows 8 functions Press the Windows button on in combination with the key to perform the action For additional information on Windows 8 shortcut keys go to HP Support Assistant To access HP Support Assistant on the Start screen select the HP Support Assistant app Shortcut Key Description key PT Opens the Start screen bel PT Cc Opens the charms bel PT d Opens the Windows desktop bl PT tab Switches between open apps bel NOTE Continue to press this key combination until the app you want opens alt f4 Closes an active app Identifying the hot keys A hot key is a combination of the fn key and either the esc key or one of the function keys Ey NOTE For more information on hot key locations see Getting to know your computer on
51. equence provided until shutdown occurs CAUTION Emergency shutdown procedures result in the loss of unsaved information e Press and hold the power button for at least 5 seconds e Disconnect the computer from external power and remove the battery The computer is unusually warm It is normal for the computer to feel warm to the touch while it is in use But if the computer feels unusually warm it may be overheating because a vent is blocked If you suspect that the computer is overheating allow the computer to cool to room temperature Be sure to keep all vents free from obstructions while you are using the computer Z WARNING To reduce the possibility of heat related injuries or of overheating the computer do not place the computer directly on your lap or obstruct the computer air vents Use the computer only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 NOTE The fan in the computer starts up automatically to cool internal components and prevent overheating It is normal for the internal
52. er 8 Drives Insert the battery see Inserting a battery on page 41 Replace the service door see Replacing the service door on page 52 3 4 5 Connect AC power and external devices to the computer 6 Turn on the computer Improving hard drive performance Using Disk Defragmenter As you use the computer files on the hard drive become fragmented Disk Defragmenter consolidates the fragmented files and folders on the hard drive so that the system can run more efficiently Ey NOTE It is not necessary to run Disk Defragmenter on solid state drives After you start Disk Defragmenter it works without supervision Depending on the size of your hard drive and the number of fragmented files Disk Defragmenter may take more than an hour to complete You may want to set it to run during the night or at another time when you do not need access to your computer HP recommends defragmenting your hard drive at least once a month You may set Disk Defragmenter to run on a monthly schedule but you can defragment your computer manually at any time To run Disk Defragmenter 1 Connect the computer to AC power 2 On the Start screen type disk click Settings and then select Defragment and optimize your drives 3 Click Optimize Ey NOTE Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software runn
53. ery To protect your information use Windows backup and restore utilities to back up individual files and folders back up your entire hard drive create system repair media select models only by using the installed optical drive select models only or an optional external optical drive or create system restore points In case of system failure you can use the backup files to restore the contents of your computer From the Start screen type restore click Settings and then select from the list of displayed options Ey NOTE For detailed instructions on various backup and restore options perform a search for these topics in HP Support Assistant To access HP Support Assistant on the Start screen select the HP Support Assistant app In case of system instability HP recommends that you print the recovery procedures and save them for later use NOTE Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings Refer to HP Support Assistant To access HP Support Assistant on the Start screen select the HP Support Assistant app Backing up your information Recovery after a system failure is as good as your most recent backup You should create system repair media and your initial backup immediately after initial system setup As you add new software and data files
54. es as the battery storage capacity naturally degrades 40 Chapter6 Power management Tips for maximizing battery discharge time e Lower the brightness on the display e Remove the battery on the computer when it is not being used or charged if the computer contains a user replaceable battery e Store the user replaceable battery in a cool dry location e Select the Power saver setting in Power Options Managing low battery levels The information in this section describes the alerts and system responses set at the factory Some low battery alerts and system responses can be changed using Power Options Preferences set using Power Options do not affect lights From the Start screen type power select Settings and then select Power Options Identifying low battery levels When a battery that is the sole power source for the computer reaches a low or critical battery level the following behavior occurs e The battery light select models only indicates a low or critical battery level e The power meter icon in the notification area shows a low or critical battery notification y NOTE For additional information about the power meter see Using the power meter and power settings on page 39 If the computer is on or in the Sleep state the computer remains briefly in the Sleep state and then shuts down and loses any unsaved information Resolving a low battery level Resolving a low battery level when external powe
55. eypad performs the function indicated by the icon in the upper right corner of the key 6 num Ik key Turns the embedded numeric keypad on and off when pressed in combination with the fn key Top 8 Front MOOS 20900 Fa Component 1 tp Wireless light Description White An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on Amber All wireless devices are off Power light 3 f AC adapter Battery light 4 Hard drive light CO Chapter 2 Getting to know your computer On The computer is on Blinking The computer is in the Sleep state Off The computer is off White The computer is connected to external power and the battery is charged from 90 to 99 percent Amber The computer is connected to external power and the battery is charged from 0 to 90 percent Blinking amber A battery that is the only available power source has reached a low battery level When the battery reaches a critical battery level the battery light begins blinking rapidly Off The battery is fully charged Blinking white The hard drive is being accessed Amber HP 3D DriveGuard has temporarily parked the hard drive Component 1 Audio out headphone jack Audio in microphone jack Description Produces sound when connected to optional powered stereo speakers headphones earbuds a he
56. fan to cycle on and off during operation 90 Appendix B Troubleshooting An external device is not working Follow these suggestions if an external device does not function as expected Turn on the device according to the manufacturer s instructions Be sure that all device connections are secure Be sure that the device is receiving electrical power Be sure that the device especially if it is older is compatible with the operating system Be sure that the correct drivers are installed and updated The wireless network connection is not working If a wireless network connection is not working as expected follow these suggestions To enable or disable a wireless or wired network device right click the Network Connection icon on the Windows desktop in the notification area at the far right of the taskbar To enable devices select the check box from the menu option To disable the device clear the check box Be sure that the wireless device is turned on Be sure that the computer wireless antennas are free from obstructions Be sure that the cable or DSL modem and its power cord are properly connected and that the lights are on Be sure that the wireless router or access point is properly connected to its power adapter and to the cable or DSL modem and that the lights are on Disconnect and then reconnect all cables and turn the power off and then back on A disc does not play Save your work and close all open progra
57. fore your BIOS is modified Select BIOS update BIOS Rollback or Back to main menu You can view system information and error logs or select languages in the System Diagnostics window To start System Diagnostics 1 Turn on or restart the computer While the Press the ESC key for Startup Menu message is displayed in the lower left corner of the screen press esc When the Startup Menu is displayed press f2 2 Click the diagnostic test you want to run and then follow the on screen instructions 82 Chapter 12 Computer Setup BIOS MultiBoot and System Diagnostics Ey NOTE If you need to stop a diagnostics test while it is running press esc Using System Diagnostics 83 13 Support Contacting support If the information provided in this user guide or HP Support Assistant does not address your questions you can contact support For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html Here you can e Chat online with an HP technician Eyf NOTE When support chat is not available in a particular language it is available in English e E mail support e Find support telephone numbers e Locate an HP service center 84 Chapter 13 Support Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer ivIMPORTANT All la
58. ge is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select System Configuration gt Boot Options and then press enter In the MultiBoot Express Popup Delay Sec field enter the length of time in seconds that you want the computer to display the startup location menu before it defaults to the current MultiBoot setting When 0 is selected the Express Boot startup location menu is not displayed To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions Using MultiBoot 81 Use the arrow keys to select File gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Entering MultiBoot Express preferences When the Express Boot menu is displayed during startup you have the following choices e To specify a boot device from the Express Boot menu select your preference within the allotted time and then press enter e To prevent the computer from defaulting to the current MultiBoot setting press any key before the allotted time expires The computer will not start until you select a boot device and press enter e To allow the computer to start according to the current MultiBoot settings wait for the allotted time to expire Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the c
59. h to the right to lock the service door 5 NOTE If you do not want to use the optional screw it is stored inside the service door Replacing or upgrading the hard drive Z CAUTION To prevent information loss or an unresponsive system Shut down the computer before removing the hard drive from the hard drive bay Do not remove the hard drive while the computer is on in the Sleep state or in Hibernation If you are not sure whether the computer is off turn the computer on by pressing the power button Then shut down the computer through the operating system Removing the hard drive To remove a hard drive 1 Save your work and shut down the computer Disconnect AC power and external devices connected to the computer Turn the computer upside down on a flat surface 2 3 4 Remove the service door see Removing the service door on page 52 5 Remove the battery see Removing a battery on page 42 Using hard drives 53 6 Loosen the 4 hard drive screws 1 Slide the hard drive 2 forward and then remove the hard drive 3 Installing a hard drive Ey NOTE Your computer may look slightly different from the illustration in this section To install the hard drive 1 Insert the hard drive into the hard drive bay at an angle 1 and then pull the plastic tab 2 towards the center of the computer to engage the hard drive with the connector 2 Tighten the hard drive screws 3 54 Chapt
60. he USB cable for the device to the USB port y NOTE The following illustration may look slightly different from your computer You will hear a sound when the device has been detected Ey NOTE The first time you connect a USB device a message in the notification area lets you know that the device is recognized by the computer Removing a USB device Z CAUTION To reduce the risk of damage to a USB connector do not pull on the cable to remove the USB device CAUTION To reduce the risk of loss of information or an unresponsive system use the following procedure to safely remove the USB device 1 To remove a USB device save your information and close all programs associated with the device 2 Click the remove hardware icon on the Windows desktop in the notification area at the far right of the taskbar and then follow the on screen instructions 3 Remove the device Using optional external devices 2 NOTE For more information about required software and drivers or to learn which computer port to use see the manufacturer s instructions To connect an external device to the computer Using optional external devices 49 A CAUTION To reduce the risk of damage to the equipment when connecting a powered device be sure that the device is turned off and the AC power cord is unplugged 1 Connect the device to the computer 2 Ifyou are connecting a powered device plug the device power cor
61. he bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Security gt Change Password and then press enter Using passwords 59 4 When prompted type your current password 5 When prompted type your new password again to confirm 6 To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the arrow keys to select File gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Deleting a BIOS administrator password 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup 3 Use a pointing device or the arrow keys to select Security gt Change Password and then press enter 4 When prompted type your current password 5 When prompted for the new password leave the field empty and then press enter 6 Read the warning To continue select YES 7 When prompted to type your new password again leave the field empty and then press enter 8 To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the arrow keys to select File gt Save Changes and Exit and then press enter Your changes go into effe
62. he input and output devices on the system such as disk drives display keyboard mouse and printer Computer Setup includes settings for the types of devices installed the startup sequence of the computer and the amount of system and extended memory Ey NOTE Use extreme care when making changes in Computer Setup Errors can prevent the computer from operating properly Starting Computer Setup Ey NOTE An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled To start Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup Navigating and selecting in Computer Setup To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Ey NOTE You can use either a pointing device TouchPad pointing stick or USB mouse or the keyboard to navigate and make selections in Computer Setup 2 Press f10 to enter Computer Setup e To select a menu or a menu item use the tab key and the keyboard arrow keys and then press enter or use a pointing device to click the item e To scroll up and down click the up arrow or the down arrow in
63. he power button will result in the loss of unsaved information If the computer has stopped responding and Windows shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer To learn more about your power settings see your power options From the Start screen type power select Settings and then select Power Options 2 Speakers 2 Produce sound 3 i i Wireless button Turns the wireless feature on or off but does not establish a I wireless connection 4 q Volume mute button Mutes and restores speaker sound 5 Fingerprint reader select models only Allows a fingerprint logon to Windows instead of a password logon Chapter 2 Getting to know your computer Keys Component Description 1 esc key Displays system information when pressed in combination with the fn key 2 fn key Executes frequently used system functions when pressed in combination with a function key the num Ik key or the esc key 3 a Windows button Returns you to the Start screen from an open app or the Lt Windows desktop NOTE Pressing the Windows button again will return you to the previous screen 4 Function keys Execute frequently used system functions when pressed in combination with the fn key 5 Embedded numeric keypad When the keypad is turned on it can be used like an external numeric keypad Each key on the k
64. he unauthorized user accesses the Internet You must purchase the software and subscribe to the service in order to use Computrace For information about ordering the Computrace software go to the HP website at http hp pt absolute com Computer risk Unauthorized use of the computer Unauthorized access to Computer Setup f10 Unauthorized access to the contents of a hard drive Security feature HP Client Security in combination with a password smart card contactless card registered face scenes registered fingerprints or other authentication credential BIOS administrator password in Computer Setup DriveLock password or Automatic DriveLock password in Computer Setup Unauthorized startup from an optional external optical drive select models only optional external hard drive select models only or internal network adapter Boot options feature in Computer Setup Unauthorized access to a Windows user account Windows user password Unauthorized access to data e HP Drive Encryption software e Windows Defender Unauthorized access to Computer Setup settings and other system identification information Unauthorized removal of the computer BIOS administrator password in Computer Setup Security cable slot used with an optional security cable Computer Setup is a preinstalled ROM based utility that can be used even when the operating system is not working or will not load You can use
65. hich the devices have been approved for use 86 Chapter 13 Support 14 Specifications Input power Operating environment Input power The power information in this section may be helpful if you plan to travel internationally with the computer The computer operates on DC power which can be supplied by an AC or a DC power source The AC power source must be rated at 100 240 V 50 60 Hz Although the computer can be powered from a standalone DC power source it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer The computer can operate on DC power within the following specifications Input Power Rating Operating voltage and current 19 5V dc 2 31 A 45 W 19 5V dc 3 33 A 65 W 2 NOTE This product is designed for IT power systems in Norway with phase to phase voltage not exceeding 240 V rms Ey NOTE The computer operating voltage and current can be found on the system regulatory label Operating environment Factor Metric U S Temperature Operating writing to optical disc 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 10 to 90 Nonoperating 5 to 95 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft Input power 87
66. ic ccs eves ede cetea ven ccedavh Ta AT EEEE E 47 REMOVING asman card eussi A EE a 48 Using a USB device secsrirrrrssersirai rinnen ari ennei Naana K ENANA NaN NAANA NAANA AKANA NAA AENEAN EKANA KANEA 48 Connecting a USB devie ecnccsresiii iria aa e EAEE EEA EEEO 49 Removing a USB GeViCC sesissaiiisriiire iriiri ssi inanir aA EEEREN 49 Using optional external devices sssesesssesrrssettrtttttttt ttt ttt tntt ttn nA AAEE ANAA EEEEAAAEEEEAAAEEEEAR AEAEE Ennen Ennn 49 Using optional external Arives 2 ccccecscceccsesececeeenseececeaneeeeceeeeseseeceeeeeneeeceeeeenseeceeenensaees 50 vii pS FE oe o pe ta AE EAE CE Se aC ee PEREAS ee ee eee eee eo eer eee eee eer oe 51 FIAMCNIMGMONIVES cu aspsece daa ite ensers cay eebeees ay need aiawaelday aapeeacee sheeted eevadadede ie eeexg ae eee aera ee 51 Using hard dive ecresrcccciciniiir i n a TEA idee ete 51 Removing or replacing the service door eesssssssessrrressersnnnnnnrnnsnnaaseednnnnaaannannnaaaenennnaaaanna 52 Removing the service door neesessiisriieneovenid iinis reenit EENAA AAKA NEEE ERKEN 52 Replacing the service GOOF eee eeeeene eee eeeeeneeeeeeeeaaeeeeeeeiaeeeeeeeeneeeeeeeeaas 52 Replacing or upgrading the hard rive eee eeceeceeee een eeeeeeeneeeeeeeetaeeeeeeeaaeeeeeeeeneeeeeenenaees 53 Removing the Nard drive ccc ccccceeeeeeeeeeeeeeeeneeeeeeeeeeaaeeeeeeeeaaeeeeeeeeeiaeeeeeeeeeaas 53 Installing a hard drive s 0dacisvnii edie i oiee AE ead 54 Impr
67. icious items Firewalls are available in both software and hardware Some networks use a combination of both types Use wireless encryption Wireless encryption uses security settings to encrypt and decrypt data that is transmitted over the network For more information access HP Support Assistant To access HP Support Assistant on the Start screen select the HP Support Assistant app Connecting to a wireless network 17 Connecting to a WLAN To connect to the WLAN follow these steps 1 Be sure that the WLAN device is on If the device is on the wireless light is on If the wireless light is off press the wireless button EY NOTE On some models the wireless light is amber when all wireless devices are off 2 From the Windows desktop tap and hold or click the network status icon in the notification area at the far right of the taskbar 3 Select your WLAN from the list 4 Click Connect If the WLAN is a security enabled WLAN you are prompted to enter a security code Type the code and then click Next Ey NOTE If no WLANs are listed you may be out of range of a wireless router or access point Ey NOTE If you do not see the WLAN you want to connect to from the Windows desktop right click the network status icon and then select Open Network and Sharing Center Click Set up a new connection or network A list of options is displayed allowing you to manually search for and connect to a network or to create
68. ing 9 audio out headphone jack identifying 9 Automatic DriveLock password entering 63 removing 63 B Backup and Restore 72 battery conserving power 43 discharging 40 displaying remaining charge 40 disposing 44 low battery levels 41 replacing 44 storing 43 Battery Check 40 battery information finding 40 battery power 40 battery temperature 43 BIOS determining version 79 downloading an update 79 updating 79 Bluetooth device 15 20 Bluetooth label 86 buttons left pointing stick 4 left TouchPad 4 media 33 power 6 37 right pointing stick 4 right TouchPad 4 94 Index volume 33 Windows button 7 Cc cables USB 49 caps lock light identifying 5 caring for your computer 69 checking audio functions 34 cleaning your computer 69 components bottom 12 display 11 front 8 left side 10 right side 9 top 4 computer reset 75 Computer Setup BIOS administrator password 59 DriveLock password 60 navigating and selecting 77 restoring factory settings 78 computer traveling 43 88 connecting toa WLAN 18 connector power 9 conservation power 43 corporate WLAN connection 18 critical battery level 38 critical updates software 64 D Disk Cleanup software 55 Disk Defragmenter software 55 display image switching 30 DisplayPort connecting 35 DisplayPort identifying 9 docking connector identifying 9 drive media 38 DriveLock password changing 62 description 60 entering 62 removing 62 setting 61 drive
69. ing a battery on page 41 Connect AC power and external devices to the computer Turn on the computer Cleaning your computer Use the following products to safely clean your computer Dimethyl benzyl ammonium chloride 0 3 percent maximum concentration For example Disposable wipes which come in a variety of brand names Alcohol free glass cleaning fluid Water with mild soap solution Dry microfiber cleaning cloth or a chamois static free cloth without oil Static free cloth wipes Cleaning your computer 69 CAUTION Avoid strong cleaning solvents that can permanently damage your computer If you are not sure that a cleaning product is safe for your computer check the product contents to make sure that ingredients such as alcohol acetone ammonium chloride methylene chloride and hydrocarbons are not included in the product Fibrous materials such as paper towels can scratch the computer Over time dirt particles and cleaning agents can get trapped in the scratches Cleaning procedures Follow the procedures in this section to safely clean your computer Z WARNING To prevent electric shock or damage to components do not attempt to clean your computer while it is turned on Turn off the computer Disconnect external power Disconnect all powered external devices CAUTION To prevent damage to internal components do not spray cleaning agents or liquids directly on any computer surface Liquids d
70. ing utilities or changing Windows settings Refer to HP Support Assistant To access HP Support Assistant on the Start screen select the HP Support Assistant app For additional information access the Disk Defragmenter software Help Using Disk Cleanup Disk Cleanup searches the hard drive for unnecessary files that you can safely delete to free up disk space and help the computer to run more efficiently To run Disk Cleanup 1 On the Start screen type disk click Settings and then select Free up disk space by deleting unnecessary files 2 Follow the on screen instructions Using hard drives 55 Using HP 3D DriveGuard HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under either of the following conditions e You drop the computer e You move the computer with the display closed while the computer is running on battery power A short time after the end of one of these events HP 3D DriveGuard returns the hard drive to normal operation E NOTE Because solid state drives SSDs lack moving parts HP 3D DriveGuard is unnecessary SYNOTE A hard drive in a primary hard drive bay or in a secondary hard drive bay is protected by HP 3D DriveGuard A hard drive installed in an optional docking devices or connected to a USB port is not protected by HP 3D DriveGuard For more information see the HP 3D DriveGuard software Help Identifying HP 3D DriveGuard status The hard drive ligh
71. ion using touch gestures select models only in addition to the keyboard and mouse Touch gestures can be used on your computer TouchPad or on a touch screen select models only Review the Windows 8 Basics guide included with your computer The guide provides information on common tasks using the TouchPad touch screen or the keyboard Select computer models have special action key or hot key functions on the keyboard to perform routine tasks Using pointing devices Ey NOTE In addition to the pointing devices included with your computer you can use an external USB mouse purchased separately by connecting it to one of the USB ports on the computer Setting pointing device preferences Use Mouse Properties in Windows to customize settings for pointing devices such as button configuration click speed and pointer options To access Mouse Properties e From the Start screen type mouse click Settings and then select Mouse Using the pointing stick select models only Press the pointing stick in the direction you want to move the pointer on the screen Use the left and right pointing stick buttons as you would the left and right buttons on an external mouse Using the TouchPad To move the pointer slide one finger across the TouchPad in the direction you want the pointer to go Use the left and right TouchPad buttons like the buttons on an external mouse 22 Chapter4 Navigating using the keyboard touch gestures and pointi
72. ireless access points that can accommodate a large number of computers and accessories and can separate critical network functions e A home or small office WLAN typically uses a wireless router which allows several wireless and wired computers to share an Internet connection a printer and files without requiring additional pieces of hardware or software To use the WLAN device in your computer you must connect to a WLAN infrastructure provided through a service provider or a public or corporate network Using an Internet service provider When you are setting up Internet access in your home you must establish an account with an Internet service provider ISP To purchase Internet service and a modem contact a local ISP The ISP will help set up the modem install a network cable to connect your wireless computer to the modem and test the Internet service Ey NOTE Your ISP will give you a user ID and a password to use for Internet access Record this information and store it in a safe place 16 Chapter3 Connecting to a network Setting up a WLAN To set up a WLAN and connect to the Internet you need the following equipment A broadband modem either DSL or cable 1 and high speed Internet service purchased from an Internet service provider A wireless router 2 purchased separately A wireless computer 3 Ef NOTE Some modems have a built in wireless router Check with your ISP to determine what type of mode
73. isk of damage to the memory card connectors use minimal force to insert a memory card 1 Hold the card label side up with the connectors facing the computer 2 Insert the card into the memory card reader and then press in on the card until it is firmly seated You will hear a sound when the device has been detected and a menu of options may be displayed Removing a memory card CAUTION To reduce the risk of loss of data or an unresponsive system use the following procedure to safely remove the memory card 1 Save your information and close all programs associated with the memory card 2 Click the remove hardware icon on the Windows desktop in the notification area at the far right of the taskbar Then follow the on screen instructions 46 Chapter 7 External cards and devices 3 Pull the card out of the slot Using smart cards select models only Ey NOTE The term smart card is used throughout this chapter to mean both smart cards and Java Cards A smart card is a credit card sized accessory that carries a microchip containing memory and a microprocessor Like personal computers smart cards have an operating system to manage input and output and they include security features to protect against tampering Industry standard smart cards are used with the smart card reader A PIN is needed to gain access to the contents of the microchip For more information about smart card security features a
74. ites and do not reuse your Windows password for any other application or website e Use HP Client Security s Password Manager to store your user names and passwords for all of your websites and applications You can securely read them in the future if they cannot be remembered e Do not store passwords in a file on the computer The following tables list commonly used Windows and BIOS administrator passwords and describe their functions Setting passwords in Windows Password Function Administrator password Protects access to a Windows administrator level account NOTE Setting the Windows Administrator password does not set the BIOS Administrator password User password Protects access to a Windows user account For information about setting a Windows administrator password or a Windows user password from the Start screen access HP Support Assistant To access HP Support Assistant on the Start screen select the HP Support Assistant app 58 Chapter9 Security Setting passwords in Computer Setup Password Function BIOS administrator password Protects access to Computer Setup NOTE If features have been enabled to prevent removing the BIOS administrator password you may not be able to remove it until those features have been disabled DriveLock master password Protects access to the internal hard drive that is protected by DriveLock It is also used to remove DriveLock protection This password is set u
75. l you may have the following media activity controls that allow you to play pause fast forward or rewind a media file e Media buttons e Media hot keys specific keys pressed in combination with the fn key e Media keys Audio On your HP computer you can play music CDs download and listen to music stream audio content from the web including radio record audio or mix audio and video to create multimedia To enhance your listening enjoyment attach external audio devices such as speakers or headphones Connecting speakers You can attach wired speakers to your computer by connecting them to a USB port or the audio out jack on your computer or on a docking station To connect wireless speakers to your computer follow the device manufacturer s instructions Before connecting audio devices be sure to adjust the volume Adjusting the volume Depending on your computer model you can adjust the volume using the following e Volume buttons e Volume hot keys specific keys pressed in combination with the fn key e Volume keys WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices To access the user guides select the HP Support Assistant app on the Start screen select My computer and then select User guides y NOTE Volume can also be controlled through the operating s
76. l device is connected to the correct port on the computer using the correct cable Check the device manufacturer s instructions if you have questions NOTE Refer to the Getting to know your computer on page 4 section for information about your computer s video ports VGA The external monitor port or VGA port is an analog display interface that connects an external VGA display device such as an external VGA monitor or a VGA projector to the computer A To connect a VGA display device connect the device cable to the external monitor port DisplayPort The DisplayPort connects the computer to an optional video or audio device such as a high definition television or to any compatible digital or audio component The DisplayPort delivers higher performance than the VGA external monitor port and improves digital connectivity Ey NOTE To transmit video and or audio signals through the DisplayPort you need a DisplayPort cable purchased separately NOTE One DisplayPort device can be connected to the DisplayPort port on the computer The information displayed on the computer screen can be simultaneously displayed on the DisplayPort device Video 35 To connect a video or audio device to the DisplayPort 1 Connect one end of the DisplayPort cable to the DisplayPort port on the computer 2 Connect the other end of the cable to the video device and then see the device manufacturer s instructions for additional information
77. leep briefly press the power button Sleep is an energy saving feature that turns off the display Sleep can be initiated by the system while the computer is on but is not in use or when the computer has reached a low battery level To change these and other power settings right click the Battery icon on the Windows desktop in the notification area at the far right of the taskbar and then click Preferences e The computer may not be set to display the image on the computer screen To transfer the image to the computer screen press fn f4 On most models when an optional external display such as a monitor is connected to the computer the image can be displayed on the computer screen or the external display or on both devices simultaneously When you press fn f4 repeatedly the image alternates among the computer display one or more external displays and simultaneous display on all devices Software is functioning abnormally If the software is unresponsive or responds abnormally restart the computer by pointing to the right side of the screen When the charms display click Settings Click the Power icon and then click Shut down If you cannot restart the computer using this procedure see the next section The computer is on but not responding on page 90 The computer is on but not responding If the computer is turned on but is not responding to software or keyboard commands try the following emergency shutdown procedures in the s
78. llow the on screen instructions Use the arrow keys to select File gt Save Changes and Exit and then press enter Removing Automatic DriveLock protection To remove DriveLock protection in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Security gt Automatic DriveLock and then press enter Enter the BIOS Administrator password and then press enter Use a pointing device or the arrow keys to select an internal hard drive and then press enter Using passwords 63 6 Use a pointing device or the arrow keys to select Disable protection 7 To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the arrow keys to select File gt Save Changes and Exit and then press enter Using antivirus software When you use the computer to access e mail a network or the Internet you potentially expose it to computer viruses Computer viruses can disable the operating system programs or utilities or cause them to function abnormally Antivirus software can detect most viruses destroy them and in most cases repair any damage they have caused To provide ongoing protection against newly discovered viruses
79. load the latest versions You can also register to receive automatic update notifications when they become available 70 Chapter 10 Maintenance Using SoftPaq Download Manager HP SoftPaq Download Manager SDM is a tool that provides quick access to SoftPaq information for HP business computers without requiring the SoftPaq number Using this tool you can easily search for SoftPaqs and then download and unpack them SoftPaq Download Manager works by reading and downloading from the HP FTP site a published database file containing computer model and SoftPaq information SoftPaq Download Manager allows you to specify one or more computer models to determine which SoftPaqs are available for download SoftPaq Download Manager checks the HP FTP site for updates to the database and software If updates are found they are downloaded and applied automatically SoftPaq Download Manager is available on the HP website To use SoftPaq Download Manager to download SoftPaqs you must first download and install the program Go to the HP website at http www hp com go sdm and follow the instructions to download and install SoftPaq Download Manager To download SoftPaqs A From the Start screen type s In the search box type softpagq and then select HP SoftPaq Download Manager Follow the instructions to download SoftPaqs Ey NOTE If prompted by User Account Control click Yes Using SoftPaq Download Manager 71 11 Backup and recov
80. ls only Records video and captures still photographs For information on using the webcam access HP Support Assistant To access HP Support Assistant on the Start screen select the HP Support Assistant app 6 Internal display switch Turns off the display or initiates Sleep if the display is closed while the power is on NOTE The display switch is not visible on the outside of the computer The antennas are not visible on the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions To see wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To access the user guides select the HP Support Assistant app on the Start screen select My computer and then select User guides Display 11 Bottom E NOTE Your computer may look slightly different from the illustration in this section OOA tt Component Description 1 Accessory battery connector Connects an optional accessory battery 2 Service door Provides access to the hard drive bay the wireless LAN WLAN module slot the WWAN module slot and the memory module slots CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace
81. ludes an embedded numeric keypad or an integrated numeric keypad The computer also supports an optional external numeric keypad or an optional external keyboard that includes a numeric keypad 30 Chapter 4 Navigating using the keyboard touch gestures and pointing devices Using the embedded numeric keypad G ae Component Description 1 fn key Turns the embedded numeric keypad on and off when pressed in combination with the num Ik key NOTE The embedded numeric keypad will not function while an external keyboard or numeric keypad is connected to the computer 2 Embedded numeric keypad When the keypad is turned on it can be used like an external numeric keypad Each key on the keypad performs the function indicated by the icon in the upper right corner of the key 3 num Ik key Turns the embedded numeric keypad on and off when pressed in combination with the fn key NOTE The keypad function that is active when the computer is turned off is reinstated when the computer is turned back on Using the keyboard 31 Turning the embedded numeric keypad on and off Press fn num Ik to turn on the embedded numeric keypad Press fn num Ik again to turn off the keypad 7 NOTE The embedded numeric keypad is turned off while an external keyboard or numeric keypad is connected to the computer Switching key functions on the embedded numeric keypad You can temporarily alternate
82. m you have The illustration below shows an example of a wireless network installation that is connected to the Internet As your network grows additional wireless and wired computers can be connected to the network to access the Internet For help in setting up your WLAN see the information provided by your router manufacturer or your ISP Configuring a wireless router For help in setting up a WLAN see the information provided by your router manufacturer or your ISP E NOTE It is recommended that you initially connect your new wireless computer to the router by using the network cable provided with the router When the computer successfully connects to the Internet disconnect the cable and access the Internet through your wireless network Protecting your WLAN When you set up a WLAN or access an existing WLAN always enable security features to protect your network from unauthorized access WLANs in public areas hotspots like coffee shops and airports may not provide any security If you are concerned about the security of your computer in a hotspot limit your network activities to e mail that is not confidential and basic Internet surfing Wireless radio signals travel outside the network so other WLAN devices can pick up unprotected signals Take the following precautions to protect your WLAN Use a firewall A firewall checks both data and requests for data that are sent to your network and discards any susp
83. move the on screen pointer in the direction you want the pointer to go Tapping To make an on screen selection use the Tap function on the TouchPad e Tap one finger on the TouchPad zone to make a selection Double tap an item to open it 24 Chapter4 Navigating using the keyboard touch gestures and pointing devices Scrolling Scrolling is useful for moving up down or sideways on a page or image e Place two fingers slightly apart on the TouchPad zone and then drag them up down left or right Pinching zooming Pinching and zooming allow you to zoom out or in on images or text e Zoom in by placing two fingers together on the TouchPad zone and then moving your fingers apart e Zoom out by placing two fingers apart on the TouchPad zone and then moving your fingers together Using pointing devices 25 Rotating select models only Rotating allows you to turn items such as photos e Anchor the forefinger of your left hand in the TouchPad zone Using your right hand slide your forefinger in a sweeping motion from 12 o clock to 3 o clock To reverse the rotation move your forefinger from 3 o clock to 12 o clock Ey NOTE Rotating is intended for specific apps where you can manipulate an object or image It may not be functional for all apps 2 Finger click select models only 2 Finger click allows you to make menu selections for an object on the screen e Place two fingers on the TouchPad zone and press to
84. mputer on page 4 and Navigating using the keyboard touch gestures and pointing devices on page 22 for additional information e Find installed software Access a list of the software preinstalled on the computer From the Start screen type a click Apps and then select from the displayed options For details about using the software included with the computer see the software manufacturer s instructions which may be provided with the software or on the manufacturer s website e Back up your hard drive by creating recovery discs or a recovery flash drive See Backup and recovery on page 72 2 Finding information The computer comes with several resources to help you perform various tasks Resources Setup Instructions poster For information about How to set up the computer Help to identify computer components Windows 8 Basics guide Overview of using and navigating with Windows 8 HP Support Assistant To access HP Support Assistant on the Start screen select the HP Support Assistant app To obtain the latest information in this guide contact support For U S support go to http www hp com go contactHP For worldwide support go to http Awelcome hp com country us en wwcontact_us html Operating system information Software driver and BIOS updates Troubleshooting tools How to access support Regulatory Safety and Environmental Notices To access the user guides select
85. ms before playing a CD or a DVD Log off the Internet before playing a CD or a DVD Be sure that you insert the disc properly Be sure that the disc is clean If necessary clean the disc with filtered water and a lint free cloth Wipe from the center of the disc to the outer edge Check the disc for scratches If you find scratches treat the disc with an optical disc repair kit available at many electronics stores Disable Sleep mode before playing the disc Do not initiate Sleep while playing a disc Otherwise you may see a warning message asking if you want to continue If this message is displayed click No After you click No the computer may behave in either of the following ways Playback may resume The playback window in the multimedia program may close To return to playing the disc click the Play button in your multimedia program to restart the disc In rare cases you may need to exit the program and then restart it Resolving issues 91 A movie is not visible on an external display 1 If both the computer display and an external display are turned on press fn f4 one or more times to switch between the 2 displays 2 Configure the monitor settings to make the external display primary a From the Windows desktop right click on a blank area of the computer desktop and select Screen resolution b Specify a primary display and a secondary display NOTE When using both displays the DVD image will not ap
86. n press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select the Legacy Boot Order list and then press enter To move the device up in the boot order use a pointing device to click the up arrow or press the key To move the device down in the boot order use a pointing device to click the down arrow or press the key To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the arrow keys to select File gt Save Changes and Exit and then press enter Dynamically choosing a boot device using the f9 prompt To dynamically choose a boot device for the current startup sequence follow these steps 1 Open the Select Boot Device menu by turning on or restarting the computer and then pressing esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f9 Use a pointing device or the arrow keys to select a boot device then press enter Setting a MultiBoot Express prompt To start Computer Setup and set the computer to display the MultiBoot startup location menu each time the computer is started or restarted follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu messa
87. n your computer communicates with a wireless router or a wireless access point e HP Mobile Broadband Module select models only A wireless wide area network WWAN device that gives you wireless connectivity over a much larger area Mobile network operators install base stations similar to cell phone towers throughout large geographic areas effectively providing coverage across entire states regions or even countries e Bluetooth device Creates a personal area network PAN to connect to other Bluetooth enabled devices such as computers phones printers headsets speakers and cameras Ina PAN each device communicates directly with other devices and devices must be relatively close together typically within 10 meters approximately 33 feet of each other For more information about wireless technology see the information and website links provided in HP Support Assistant To access HP Support Assistant on the Start screen select the HP Support Assistant app Using the wireless controls You can control the wireless devices in your computer using these features e Wireless button wireless switch or wireless key referred to in this chapter as the wireless button e Operating system controls Using the wireless button The computer has a wireless button one or more wireless devices and one or two wireless lights depending on the model All of the wireless devices on your computer are enabled at the factory so the wir
88. nal information you wish to retain You can initiate this option by using the f11 key or from the Start screen To use the f11 key 1 epp Press f11 while the computer boots or Press and hold f11 as you press the power button Choose your language Choose your keyboard layout Select Troubleshoot from the boot options menu Select Reset your PC and follow the on screen instructions Performing a system recovery 75 To use the Start screen 1 On the Start screen point to the far right upper or lower corner of the screen to display the charms Click Settings Click Change PC settings in the bottom right corner of the screen and then select General from the PC settings screen Scroll the right side choices down to display Remove everything and reinstall Windows Under Remove everything and reinstall Windows select Get started and follow the on screen instructions Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system 1 2 3 From the Start screen type HP Software Setup and select Apps Open HP Software Setup Follow the on screen directions to reinstall drivers or select software 76 Chapter 11 Backup and recovery 12 Computer Setup BIOS MultiBoot and System Diagnostics Using Computer Setup Computer Setup or Basic Input Output System BIOS controls communication between all t
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90. nder DriveLock Passwords during the enable process NOTE ABIOS Administrator password must be set before you can set a DriveLock password DriveLock user password Protects access to the internal hard drive that is protected by DriveLock and is set under DriveLock Passwords during the enable process NOTE A BIOS Administrator password must be set before you can set a DriveLock password For details about each of these passwords see the following topics Managing a BIOS administrator password To set change or delete this password follow these steps Setting a new BIOS administrator password 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Security gt Setup BIOS Administrator Password and then press enter When prompted type a password When prompted type the new password again to confirm To save your changes and exit Computer Setup click the Save icon and then follow the on screen instructions Use the arrow keys to select File gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Changing a BIOS administrator password f Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at t
91. ng devices Turning the TouchPad off and on To turn the TouchPad off and on quickly double tap the TouchPad on off button 2X AE lt D Using TouchPad Gestures Your TouchPad or touch screen select models only allows you to navigate the pointing device on the screen by using your fingers to control the pointer action 29 TIP For touch screen computers you may perform the gestures on the display on the TouchPad or a combination of the two The TouchPad supports a variety of gestures To use TouchPad gestures place two fingers on the TouchPad at the same time Ey NOTE TouchPad gestures are not supported in all programs 1 3 From the Start screen type mouse click Settings and then select Mouse from the list of applications Click the Device Settings tab select the device in the window that is displayed and then click Settings Click a gesture to activate the demonstration To turn the gestures off or on 1 From the Start screen type mouse click Settings and then select Mouse from the list of applications Click the Device Settings tab select the device in the window that is displayed and then click Settings Select the check box next to the gesture that you want to turn off or on Click Apply and then click OK Using pointing devices 23 One finger slide The one finger slide lets you navigate around the screen e Place your finger on the TouchPad zone and slide your finger to
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93. not require an Internet connection e Contact HP support For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html Choose from the following types of support o Chat online with an HP technician Ey NOTE When chat is not available in a particular language it is available in English E mail HP support o Find HP support worldwide telephone numbers o Locate an HP service center Resolving issues The following sections describe several common issues and solutions The computer is unable to start up If the computer does not turn on when you press the power button the following suggestions may help you determine why the computer does not start up e Ifthe computer is plugged into an AC outlet plug another electrical device into the outlet to be sure that the outlet is providing adequate power Ey NOTE Use only the AC adapter provided with the computer or one approved by HP for this computer e If the computer is plugged into an external power source other than an AC outlet plug the computer into an AC outlet using the AC adapter Be sure that the power cord and AC adapter connections are secure Troubleshooting resources 89 The computer screen is blank If the screen is blank but you have not turned off the computer one or more of these settings may be the cause e The computer may be in the Sleep state To exit S
94. o create a user account password or change your current user account password click Create or change your user account password and then follow the on screen instructions If you do not need to create or change a user account password go to step 5 5 Click Save changes Using battery power Z WARNING To reduce potential safety issues use only the battery provided with the computer a replacement battery provided by HP or a compatible battery purchased from HP Setting power options 39 The computer runs on battery power whenever it is not plugged into external AC power Computer battery life varies depending on power management settings running programs display brightness external devices connected to the computer and other factors Keeping the battery in the computer whenever the computer is plugged into AC power charges the battery and also protects your work in case of a power outage If the computer contains a charged battery and is running on external AC power the computer automatically switches to battery power if the AC adapter is disconnected on the computer or an AC power loss occurs Ey NOTE When you disconnect AC power the display brightness is automatically decreased to save battery life Select computer models can switch between graphic modes to increase battery life For more information see Hybrid Graphics select models only on page 45 Finding additional battery information HP Support Assis
95. omputer hardware is functioning properly The following diagnostic tests may be available in System Diagnostics e System Tune Up This group of additional tests checks your computer to make sure that the main components are functioning correctly System Tune Up runs longer and more comprehensive tests on memory modules hard drive SMART attributes the hard drive surface the battery and battery calibration video memory and the WLAN module status e Start up test This test analyzes the main computer components that are required to start the computer e Run in test This test repeats the start up test and checks for intermittent problems that the start up test does not detect e Hard disk test This test analyzes the physical condition of the hard drive and then checks all data in every sector of the hard drive If the test detects a damaged sector it attempts to move the data to a good sector e Memory test This test analyzes the physical condition of the memory modules If it reports an error replace the memory modules immediately e Battery test This test analyzes the condition of the battery and calibrates the battery if necessary If the battery fails the test contact HP support to report the issue and purchase a replacement battery e BIOS Management You can update or rollback the version of the BIOS on the system Do not shut down or remove external power during the process You will be given a confirmation screen be
96. open the options menu for the selected object 26 Chapter 4 Navigating using the keyboard touch gestures and pointing devices Flicking select models only Flicking allows you to navigate through screens or quickly scroll through documents e Place three fingers on the TouchPad zone and flick your fingers in a light quick motion up down left or right Edge swipes select models only Edge swipes allow you to access toolbars on your computer for tasks such as changing settings and finding or using apps Right edge swipe The right edge swipe accesses the charms which let you Search Share start apps access Devices or change Settings e Swipe your finger gently from the right edge to display the charms Using pointing devices 27 Top edge swipe The top edge swipe allows you to open apps available from the start screen iy IMPORTANT When an app is active the top edge gesture varies depending on the app e Swipe your finger gently from the top edge to display available apps Left edge swipe The left edge swipe accesses your recently opened apps so that you can switch between them quickly Swipe your finger gently from the left edge of the TouchPad to switch between recently opened apps e Swipe from the left edge of the TouchPad to switch between apps 28 Chapter 4 Navigating using the keyboard touch gestures and pointing devices Using the keyboard The keyboard and mouse allow you to type select it
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98. pacity of the computer can be upgraded by adding a memory module to the vacant expansion memory module slot or by upgrading the existing memory module in the primary memory module slot A WARNING To reduce the risk of electric shock and damage to the equipment unplug the power cord and remove all batteries before installing a memory module Z CAUTION Electrostatic discharge ESD can damage electronic components Before beginning any procedure ensure that you are discharged of static electricity by touching a grounded metal object CAUTION To prevent information loss or an unresponsive system Shut down the computer before adding or replacing memory modules Do not remove a memory module while the computer is on in the Sleep state or in Hibernation If you are not sure whether the computer is off or in Hibernation turn the computer on by pressing the power button Then shut down the computer through the operating system YNOTE To use a dual channel configuration when adding a second memory module be sure that both memory modules are identical Ey NOTE The primary memory is located in the bottom memory slot and the expansion memory is located in the top memory slot To add or replace a memory module 1 Save your work and shut down the computer Disconnect AC power and external devices connected to the computer Remove the service door see Removing the service door on page 52 2 3 4 Remove the battery s
99. pear on any display designated as the secondary display 92 Appendix B Troubleshooting Electrostatic discharge Electrostatic discharge is the release of static electricity when two objects come into contact for example the shock you receive when you walk across the carpet and touch a metal door knob A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components To prevent damage to the computer damage to a drive or loss of information observe these precautions If removal or installation instructions direct you to unplug the computer unplug it after being properly grounded and before removing a cover Keep components in their electrostatic safe containers until you are ready to install them Avoid touching pins leads and circuitry Handle electronic components as little as possible Use nonmagnetic tools Before handling components discharge static electricity by touching an unpainted metal surface of the component If you remove a component place it in an electrostatic safe container If you need more information about static electricity or assistance with component removal or installation contact HP support 93 Index A AC adapter testing 45 AC adapter battery light 8 accessory battery connector identifying 12 administrator password 58 airport security devices 51 antivirus software 64 audio functions checking 34 audio in microphone jack identify
100. perform the task that you want to perform and then reenable the firewall To permanently resolve the problem reconfigure the firewall Installing critical security updates Z CAUTION Microsoft sends out alerts regarding critical updates To protect the computer from security breaches and computer viruses install all critical updates from Microsoft as soon as you receive an alert 64 Chapter9 Security You can choose whether updates are installed automatically To change the settings from the Start screen type c and then select Control Panel Select System and Security select Windows Update select Change settings and then follow the on screen instructions Using HP Client Security select models only HP Client Security software is preinstalled on computer models This software can be accessed through the HP Client Security tile on the Start screen the HP Client Security icon in the notification area at the far right of the taskbar or Windows Control Panel It provides security features that help protect against unauthorized access to the computer networks and critical data For more information see the HP Client Security software Help Installing an optional security cable Ey NOTE A security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen Eyf NOTE The security cable slot on your computer may look slightly different from the illustration in this sec
101. r To confirm DriveLock protection on the drive you have selected type DriveLock in the confirmation field and then press enter Ey NOTE The DriveLock confirmation is case sensitive 13 To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the arrow keys to select File gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Using passwords 61 Entering a DriveLock password Be sure that the hard drive is inserted into the computer not into an optional docking device or external MultiBay At the DriveLock Password prompt type your user or master password using the same kind of keys you used to set the password and then press enter After 2 incorrect attempts to enter the password you must shut down the computer and try again Changing a DriveLock password To change a DriveLock password in Computer Setup follow these steps 1 Se eS oS SS ifs lt O Turn on the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Security gt DriveLock and then press enter Enter the BIOS Administrator password and then press enter Use a pointing device or the arrow keys select Set DriveLock Password
102. r is available A Connect one of the following devices e AC adapter e Optional docking or expansion device e Optional power adapter purchased as an accessory from HP Resolving a low battery level when no power source is available To resolve a low battery level when no power source is available save your work and shut down the computer Inserting or removing the battery Inserting a battery To insert the battery 1 Turn the computer upside down on a flat surface with the battery bay toward you 2 Remove the service door see Removing the service door on page 52 Setting power options 41 3 Insert the battery 1 into the battery bay until it is seated 2 4 Slide the battery release latches to lock the battery in place 3 Removing a battery To remove the battery CAUTION Removing a battery that is the sole power source for the computer can cause loss of information To prevent loss of information save your work and shut down the computer through Windows before removing the battery 1 Turn the computer upside down on a flat surface with the battery bay toward you 2 Remove the service door see Removing the service door on page 52 3 Slide the battery release latches 1 and then lift the battery 2 42 Chapter6 Power management Remove the battery from the computer 3 Conserving battery power From the Start screen type power select Settings and then select Power Options Select
103. rd drive can be accessed only by entering either the user password or the master password The owner of the user password should be the day to day user of the protected hard drive The owner of the master password may be either a system administrator or the day to day user The user password and the master password can be identical You can delete a user password or master password only by removing DriveLock protection from the drive DriveLock protection can be removed from the drive only with the master password Setting a DriveLock password To set a DriveLock password in Computer Setup follow these steps 1 oak YN 9 10 11 12 Turn on the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Security gt DriveLock and then press enter Click Set DriveLock Password global Enter the BIOS Administrator password and then press enter Use a pointing device or the arrow keys to select the hard drive you want to protect and then press enter Read the warning To continue select YES When prompted type a master password and then press enter When prompted type the master password again to confirm and then press enter When prompted type a user password and then press enter When prompted type the user password again to confirm and then press ente
104. re ready to install the update NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates Using Computer Setup 79 80 BIOS installation procedures vary Follow any instructions that are displayed on the screen after the download is complete If no instructions are displayed follow these steps 1 2 3 From the Start screen type e and then click File Explorer Click your hard drive designation The hard drive designation is typically Local Disk C Using the hard drive path you recorded earlier open the folder on your hard drive that contains the update Double click the file that has an exe extension for example filename exe The BIOS installation begins Complete the installation by following the on screen instructions Ey NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Using MultiBoot About the boot device order As the computer starts the system attempts to boot from enabled devices The MultiBoot utility which is enabled at the factory controls the order in which the system selects a boot device Boot devices can include optical drives diskette drives a network interface card NIC hard drives and USB devices Boot devices contain bootable media or files that the computer needs to start and operate properly Ey
105. ripped on the surface can permanently damage internal components Cleaning the display All in Ones or Notebooks Gently wipe the display using a soft lint free cloth moistened with an alcohol free glass cleaner Be sure that the display is dry before closing the display Cleaning the sides or cover To clean the sides or cover use a soft microfiber cloth or chamois moistened with one of the cleaning solutions listed previously or use an acceptable disposable wipe Ey NOTE When cleaning the cover of the computer use a circular motion to aid in removing dirt and debris Cleaning the TouchPad keyboard or mouse Z WARNING To reduce the risk of electric shock or damage to internal components do not use a vacuum cleaner attachment to clean the keyboard A vacuum cleaner can deposit household debris on the keyboard surface CAUTION To prevent damage to internal components do not allow liquids to drip between the keys e To clean the TouchPad keyboard or mouse use a soft microfiber cloth or a chamois moistened with one of the cleaning solutions listed previously or use an acceptable disposable wipe e To prevent keys from sticking and to remove dust lint and particles from the keyboard use a can of compressed air with a straw extension Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis with the latest versions Go to http Awww hp com support to down
106. ritical level After Hibernation is initiated press the power button to resume your work NOTE Rapid Start Technology can be disabled in Setup Utility BIOS If you want to be able to initiate the Hibernation state you must enable user initiated Hibernation using Power Options See Enabling and exiting user initiated Hibernation on page 39 Initiating and exiting Sleep With the computer on you can initiate Sleep in any of the following ways e Briefly press the power button e From the Start screen point to the upper right or lower right corner of the screen When the charms list opens click Settings click the Power icon and then click Sleep To exit Sleep briefly press the power button When the computer exits Sleep the power lights turn on and the computer returns to the screen where you stopped working Ey NOTE If you have set a password to be required on wakeup you must enter your Windows password before the computer will return to the screen 38 Chapter6 Power management Enabling and exiting user initiated Hibernation You can enable user initiated Hibernation and change other power settings and timeouts using Power Options 1 From the Start screen type power select Settings and then select Power Options 2 Inthe left pane click Choose what the power button does 3 Click Change Settings that are currently unavailable 4 Inthe When I press the power button area select Hibernate 5 Click Save
107. rk 9 Java Card defined 47 inserting 47 removing 48 K keyboard backlight 30 keyboard hot keys identifying 29 keypad embedded numeric 7 identifying 31 keypad external num lock 32 using 32 keys esc 7 fn 7 function 7 media 33 volume 33 L labels Bluetooth 86 regulatory 86 serial number 85 wireless certification 86 WLAN 86 latches service door release 12 14 legacy support USB 77 lights AC adapter battery 8 caps lock 5 hard drive 8 power 5 8 webcam 11 wireless 5 8 lights hard drive 56 low battery level 41 M maintenance Disk Cleanup 55 Disk Defragmenter 55 media activity controls 33 media hot keys 33 memory card 38 inserting 46 removing 46 supported formats 46 memory card reader identifying 9 memory module identifying 12 13 inserting 68 removing 67 replacing 67 microphone audio in jack identifying 9 mouse external setting preferences 22 N network jack identifying 9 num Ik key identifying 31 num lock external keypad 32 0 operating environment 87 optical drive 50 optional external devices using 49 P passwords administrator 58 BIOS administrator 59 DriveLock 60 user 58 pinching TouchPad gesture 25 pointing devices setting preferences 22 pointing stick 4 ports DisplayPort 9 35 external monitor 35 external VGA monitor 10 Intel Wireless Display 36 VGA 35 power battery 40 conserving 43 options 38 power button 37 power button identifying 6 power conne
108. ry process restores the operating system as well as the drivers software and utilities from the backup used for recovery 1 If possible back up all personal files 2 If possible check for the presence of the HP Recovery partition and the Windows partition From the Start screen type e and then click File Explorer From the Start screen type c and then select Computer Ey NOTE If the Windows partition and the HP Recovery partition are not listed you must recover your operating system and programs using the Windows 8 operating system DVD and the Driver Recovery media both purchased separately For additional information see Using Windows 8 operating system media purchased separately on page 74 3 If the Windows partition and the HP Recovery partition are listed restart the computer After Windows has loaded press and hold the shift key while clicking Restart 4 Select Troubleshoot then select Advanced Options and then select Automatic Repair 5 Follow the on screen instructions Performing a system recovery 73 2 NOTE For additional information on recovering information using the Windows tools perform a search for these topics in HP Support Assistant To access HP Support Assistant on the Start screen select the HP Support Assistant app Using f11 recovery tools CAUTION Using f11 completely erases hard drive contents and reformats the hard drive All files that you have created and any
109. s external 50 handling 51 hard 50 optical 50 using 51 E electrostatic discharge 93 embedded numeric keypad identifying 7 31 esc key identifying 7 external AC power using 44 external devices 49 external drive 50 external monitor port 35 external VGA monitor port 10 F f11 recovery 74 Face Recognition 34 fingerprint reader 65 fingerprint reader identifying 6 firewall software 64 fn key identifying 7 29 function keys identifying 7 G GPS 20 graphics AMD Dual Graphics 45 Hybrid Graphics 45 graphics modes switching 45 H hard drive external 50 HP 3D DriveGuard 56 installing 54 removing 53 hard drive light 8 56 hard drive recovery 74 hard drive identifying 12 13 headphone audio out jack 9 Hibernation exiting 39 initiating 39 high definition devices connecting 36 hot keys adjusting volume 30 decrease screen brightness 30 decreasing speaker sound 30 description 29 increase screen brightness 30 increasing speaker sound 30 keyboard backlight 30 Sleep 30 switching screen image 30 using 29 hot keys media 33 HP 3D DriveGuard 56 HP Client Security 65 HP Mobile Broadband disabled 19 hubs 48 l input power 87 integrated webcam light identifying 11 Intel Wireless Display 36 internal display switch 11 internal microphones identifying 11 Internet connection setup 17 issues resolving 89 J jacks audio in microphone 9 audio out headphone 9 network 9 RJ 45 netwo
110. software that you have installed on the computer are permanently removed The f11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory Software not installed at the factory must be reinstalled To recover the original hard drive image using f11 1 If possible back up all personal files 2 If possible check for the presence of the HP Recovery partition From the Start screen type C and then select Computer NOTE Ifthe HP Recovery partition is not listed you must recover your operating system and programs using the Windows 8 operating system media and the Driver Recovery media both purchased separately For additional information see Using Windows 8 operating system media purchased separately on page 74 3 Ifthe HP Recovery partition is listed restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 4 Press f11 while the Press lt F11 gt for recovery message is displayed on the screen 5 Follow the on screen instructions Using Windows 8 operating system media purchased separately To order a Windows 8 operating system DVD contact support See the Worldwide Telephone Numbers booklet included with the computer You can also find contact information from the HP website Go to http www hp com support select your country or region and follow the on screen ins
111. t on the computer changes color to show that a drive in the primary hard drive bay and or the drive in a secondary hard drive bay select models only is parked To determine whether a drive is currently protected or whether it is parked view the icon on the Windows desktop in the notification area at the far right of the taskbar or in the Mobility Center Ifthe software is actively protecting the drive a green check mark A is superimposed over the icon If the software has been disabled a no symbol B is superimposed over the icon If the software has parked the drive due to a shock event an orange cone ma is superimposed over the icon 56 Chapter8 Drives 9 Security Protecting the computer Standard security features provided by the Windows operating system and the non Windows Computer Setup utility BIOS can protect your personal settings and data from a variety of risks NOTE Security solutions are designed to act as deterrents These deterrents may not prevent a product from being mishandled or stolen Ey NOTE Before you send your computer for service back up and delete confidential files and remove all password settings Ef NOTE Some features listed in this chapter may not be available on your computer Ey NOTE Your computer supports Computrace which is an online security based tracking and recovery service available in select regions If the computer is stolen Computrace can track the computer if t
112. tant provides the tools and information about the battery To access battery information select the HP Support Assistant app on the Start screen and then select Battery and performance e Battery Check tool to test battery performance e Information on calibration power management and proper care and storage to maximize battery life e Information on battery types specifications life cycles and capacity To access battery information A To access battery information select the HP Support Assistant app on the Start screen and then select Battery and performance Using Battery Check HP Support Assistant provides information on the status of the battery installed in the computer To run Battery Check 1 Connect the AC adapter to the computer Ey NOTE The computer must be connected to external power for Battery Check to work properly 2 To access battery information select the HP Support Assistant app on the Start screen and then select Battery and performance Battery Check examines the battery and its cells to see if they are functioning properly and then reports the results of the examination Displaying the remaining battery charge A Move the pointer over the power meter icon on the Windows desktop in the notification area at the far right of the taskbar Maximizing battery discharge time Battery discharge time varies depending on features you use while on battery power Maximum discharge time gradually decreas
113. the module and then receive a warning message remove the module to restore computer functionality and then contact support through HP Support Assistant To access HP Support Assistant on the Start screen select the HP Support Assistant app 3 a Service door release latch Releases the service door on the computer 4 Service door release lock Locks service door gt i 12 Chapter 2 Getting to know your computer Component Description 5 Vents 2 Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 6 SIM slot select models only Supports a wireless subscriber identity module SIM The SIM slot is located inside the battery bay Component Description 1 Service door Provides access to the hard drive bay the wireless LAN WLAN module slot the WWAN module slot and the memory module slots CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore computer functionality and then contact support through HP Support Assistant To access HP Support Assistant on the Start screen
114. through the speakers or through connected headphones To check the recording functions on your computer follow these steps 1 From the Start screen type s and then select Sound Recorder 2 Click Start Recording and speak into the microphone Save the file to your Windows desktop 3 Open a multimedia program and play back the recording To confirm or change the audio settings on your computer 1 From the Start screen type c and then select Control Panel from the list of applications 2 Select Hardware and Sound and then select Sound Webcam select models only Some computers include an integrated webcam With the preinstalled software you can use the webcam to take a photo or record a video You can preview and save the photo or video recording The webcam software enables you to experiment with the following features e Capturing and sharing video e Streaming video with instant message software e Taking still photos 34 Chapter5 Multimedia Video Your HP computer is a powerful video device that enables you to watch streaming video from your favorite websites and download video and movies to watch on your computer without needing to connect to a network To enhance your viewing enjoyment use one of the video ports on the computer to connect an external monitor projector or TV Your computer may have one or more of the following external video ports e VGA e DisplayPort fi IMPORTANT Be sure that the externa
115. tion Refer to the Getting to know your computer on page 4 section for the location of the security cable slot on your computer 1 Loop the security cable around a secured object 2 Insert the key 1 into the cable lock 2 3 Insert the cable lock into the security cable slot on the computer 3 and then lock the cable lock with the key Using the fingerprint reader select models only Integrated fingerprint readers are available on select computer models In order to use the fingerprint reader you must enroll your fingerprints in the HP Client Security s Credential Manager Refer to the HP Client Security software Help After you enroll your fingerprints in Credential Manager you can use HP Client Security s Password Manager to store and fill in your user names and passwords in supported websites and applications Using HP Client Security select models only 65 Locating the fingerprint reader The fingerprint reader is a small metallic sensor that is located on the right side of the keyboard Depending on your computer model the reader may be oriented horizontally or vertically Both orientations require that you swipe your finger perpendicular to the metallic sensor See Buttons and fingerprint reader select models only on page 6 for the location of the reader on your computer 66 Chapter9 Security 10 Maintenance Adding or replacing memory modules The computer has one memory module compartment The ca
116. tructions Z CAUTION Using a Windows 8 operating system media completely erases hard drive contents and reformats the hard drive All files that you have created and any software that you have installed on the computer are permanently removed When reformatting is complete the recovery process helps you restore the operating system as well as drivers software and utilities To initiate recovery using a Windows 8 operating system DVD Ey NOTE This process takes several minutes 1 If possible back up all personal files 2 Restart the computer and then insert the Windows 8 operating system DVD into the optical drive before the Windows operating system loads 3 When prompted press any keyboard key 4 Follow the on screen instructions After the repair is completed 1 Eject the Windows 8 operating system media and then insert the Driver Recovery media 2 Install the Hardware Enabling Drivers first and then install Recommended Applications 74 Chapter 11 Backup and recovery Using Windows Refresh for quick and easy recovery When your computer is not working properly and you need to regain system stability the Windows Refresh option allows you to start fresh and keep what is important to you iy IMPORTANT Refresh removes any traditional applications that were not originally installed on the system at the factory Eyf NOTE During Refresh a list of removed traditional applications will be saved so that
117. ts occur The battery begins to charge If the computer is turned on the power meter icon in the notification area changes appearance When you disconnect external AC power the following events occur The computer switches to battery power The display brightness is automatically decreased to save battery life 44 Chapter6 Power management Testing an AC adapter Test the AC adapter if the computer exhibits any of the following symptoms when it is connected to AC power e The computer does not turn on e The display does not turn on e The power lights are off To test the AC adapter EY NOTE The following instructions apply to computers with user replaceable batteries Shut down the computer Remove the service door see Removing the service door on page 52 1 2 3 Remove the battery see Removing a battery on page 42 4 Connect the AC adapter to the computer and then plug it into an AC outlet 5 Turn on the computer e fthe power lights turn on the AC adapter is working properly e If the power lights remain off the AC adapter is not functioning and should be replaced Contact support for information on obtaining a replacement AC power adapter Hybrid Graphics select models only Select computers are equipped with the Hybrid Graphics feature Ey NOTE To determine if Hybrid Graphics is installed on your computer see your notebook graphics processor configuration and software Help
118. wcontact_us html Software terms By installing copying downloading or otherwise using any software product preinstalled on this computer you agree to be bound by the terms of the HP End User License Agreement EULA If you do not accept these license terms your sole remedy is to return the entire unused product hardware and software within 14 days for a refund subject to the refund policy of your place of purchase For any further information or to request a full refund of the computer please contact your local point of sale the seller Safety warning notice WARNING To reduce the possibility of heat related injuries or of overheating the computer do not place the computer directly on your lap or obstruct the computer air vents Use the computer only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 iv Safety warning notice Table of contents De ON BV sg soso a cies chess A P A P A A S A EET A EEA E te vaweseen nis wareve ni yyecweenaneey 1 Finding informator eee ee
119. whether the computer is off turn the computer on by pressing the power button Then shut down the computer through the operating system Handling drives 51 Removing or replacing the service door Removing the service door Remove the service door to access the battery memory module slot hard drive and other components 1 With the battery bay toward you slide the service door release latch 1 to the left remove the screw if the optional screw is being used 2 and then slide the release latch again 3 to release the service door Eyf NOTE If you do not want to use the optional screw you can store it inside the service door 2 Slide the service door towards the front of the computer 4 and lift 5 to remove the service door Replacing the service door Replace the service door after accessing the battery memory module slot hard drive regulatory label and other components 1 Tilt down the service door to align the front edge of the service door near the front edge of the computer 1 2 Insert the alignment tabs 2 on the rear edge of the service door with the notches on the computer 3 Slide the service door towards the battery bay until the service door snaps into place 52 Chapter 8 Drives 4 With the battery bay toward you slide the service door release latch to the left 3 and if you choose to insert and tighten the optional screw 4 to hold the service door in place Slide the release latc
120. will be unused and disconnected from external power for an extended period Although you can turn off the computer with the power button the recommended procedure is to use the Windows shutdown command NOTE If the computer is in the Sleep state or in Hibernation you must first exit Sleep or Hibernation before shutdown is possible by briefly pressing the power button 1 Save your work and close all open programs 2 From the Start screen point to the upper right or lower right corner of the screen 3 Click Settings click the Power icon and then click Shut down If the computer is unresponsive and you are unable to use the preceding shutdown procedure try the following emergency procedures in the sequence provided e Press ctrlt alt delete Click the Power icon and then click Shut Down e Press and hold the power button for at least 5 seconds e Disconnect the computer from external power e On models with a user replaceable battery remove the battery Refreshing your software content with Intel Smart Connect Technology select models only When the computer is in the Sleep state Intel Smart Connect Technology periodically causes the computer to exit Sleep If a network connection is available Smart Connect updates open apps such as your e mail inboxes social network sites and news pages and then returns the computer to the Shutting down the computer 37 Sleep state Smart Connect also syncs content that you have create
121. ystem and some programs Using the media activity controls 33 Ey NOTE See Buttons and fingerprint reader select models only on page 6 and Identifying the hot keys on page 29 for information on what type of volume controls your computer has Connecting headphones You can connect wired headphones to the headphone jack on your computer To connect wireless headphones to your computer follow the device manufacturer s instructions Z WARNING To reduce the risk of personal injury lower the volume setting before putting on headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices Connecting a microphone To record audio connect a microphone to the microphone jack on the computer For best results when recording speak directly into the microphone and record sound in a setting free of background noise Checking audio functions on the computer Ey NOTE For best results when recording speak directly into the microphone and record sound in a setting free of background noise To check the audio functions on your computer follow these steps 1 From the Start screen type c and then select Control Panel from the list of applications 2 Select Hardware and Sound and then select Sound When the Sound window opens select the Sounds tab Under Program Events select any sound event such as a beep or alarm and then click Test You should hear sound
122. zone identifying 4 traveling with the computer 43 86 88 troubleshooting disc play 91 troubleshooting external display 92 turning off the computer 37 U unresponsive system 37 USB 3 0 pot 9 10 USB cable connecting 49 USB devices connecting 49 description 48 removing 49 USB hubs 48 USB legacy support 77 USB ports identifying 9 10 user password 58 using external AC power 44 power saving states 38 V vents identifying 10 13 14 VGA port connecting 35 video 35 volume adjusting 33 buttons 33 keys 33 volume keys identifying 30 Ww webcam 11 34 webcam light identifying 11 webcam identifying 11 Windows Refresh 75 reinstall 75 remove everything and reinstall option 75 reset 75 Windows 8 operating system DVD 74 Windows button identifying 7 wireless antennas identifying 11 wireless button 15 wireless certification label 86 wireless controls button 15 operating system 15 wireless light 5 8 15 wireless network WLAN connecting 18 corporate WLAN connection 18 equipment needed 17 functional range 18 public WLAN connection 18 security 17 using 16 WLAN antennas identifying 11 WLAN device 16 86 WLAN label 86 writable media 38 WWAN antennas identifying 11 WWAN device 15 18 Z zooming TouchPad gesture 25

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