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DELL PowerEdge R520

1. 1 power supply blank Installing The Power Supply Blank K NOTE Install the power supply blank only in the second power supply bay To install the power supply blank align the blank with the power supply bay and insert it into the chassis until it clicks into place 82 Removing The Power Distribution And Power Interposer Boards A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Disconnect the power cable from the power source and the power supply you intend to remove and remove the cables from the strap Open the system Disconnect all the power cables from the power supply to the system board hard drives and optical drive CAUTION The power distribution and the power interposer board assembly must be removed from the system before separating them to avoid damaging the power distribution board s bottom layout 5 Remove the screws securing the power distribution board to the chassis 6 Keeping the release tab pressed slide the power interposer an
2. 48 60 V DC power supplies when available A A Ea WARNING For equipment using 48 60 V DC power supplies a qualified electrician must perform all connections to DC power and to safety grounds Do not attempt connecting to DC power or installing grounds yourself All electrical wiring must comply with applicable local or national codes and practices Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow all safety instructions that came with the product CAUTION Wire the unit with copper only unless otherwise specified use only 10 American Wire Gauge AWG wire rated minimum 90 C for source and return Protect the 48 60 V DC 1 wire with a branch circuit over current protection rated 50 A for DC with a high interrupt current rating NOTE A readily accessible disconnect device that is suitably approved and rated shall be incorporated in the field wiring Input Requirements Supply voltage 48 60 V DC Current consumption 32 A maximum Kit Contents Dell part number 6RYJ9 terminal block or equivalent 1 6 32 nut equipped with lock washer 1 Required Tools Wire stripper pliers capable of removing insulation from size 10 AWG solid or stranded insulated copper wire 78 K NOTE Use alpha wire part number 3080 or equivalent 65 30 stranding Required Wires e One UL 10 AWG 2 m maximum stranded black wire 48 60 V DC e One UL 10 AWG 2 m maximum
3. Verify that both the power supplies are the same type and have the same maximum output power 81 E NOTE The maximum output power shown in Watts is listed on the power supply label H applicable remove the power supply blank Slide the new power supply into the chassis until the power supply is fully seated and the release latch snaps into place K NOTE If you unlatched the cable management arm re latch it For information about the cable management arm see the system s rack documentation Connect the safety ground wire Install the DC power connector in the power supply A CAUTION When connecting the power wires secure the wires with the strap to the power supply handle 6 Connect the wires to a DC power source NOTE When installing hot swapping or hot adding a new power supply allow several seconds for the system to recognize the power supply and determine its status The power supply status indicator turns green to signify that the power supply is functioning properly Removing The Power Supply Blank CAUTION To ensure proper system cooling the power supply blank must be installed in the second power supply bay in a non redundant configuration Remove the power supply blank only if you are installing a second power supply If you are installing a second power supply remove the power supply blank in the bay by pulling outward on the blank a Figure 44 Removing and Installing the Power Supply Blank
4. C 91 F maximum dew point Atmosphere must be non condensing at all times 0 26 Dune at 5 Hz to 350 Hz all operation orientations 1 87 Gms at 10 Hz to 500 Hz for 15 min all six sides tested One shock pulse in the positive z axis of 31 G for 2 6 ms in all operational orientations Six consecutively executed shock pulses in the positive and negative x y and z axes one pulse on each side of the system of 71 G for up to 2 ms 3048 m 10 000 ft 12 000 m 39 370 ft Maximum temperature is reduced by 1 C 300 m 1 F 547 ft above 950 m 3 117 ft Maximum temperature is reduced by 1 C 175 m 1 F 319 ft above 950 m 3 117 ft Maximum temperature is reduced by 1 C 125 m 1 F 228 ft above 950 m 3 117 ft E NOTE This section defines the limits to help avoid IT equipment damage and or failure from particulates and gaseous contamination If it is determined that levels of particulates or gaseous pollution are beyond the limits specified below and are the reason for the damage and or failures to your equipment it may be necessary for you to re mediate the environmental conditions that are causing the damage and or failures Re mediation of environmental conditions will be the responsibility of the customer Air Filtration NOTE Applies to data center environments only Air filtration requirements do not apply to IT equipment designed to be used outside a data center in environments such as an office o
5. EE EE EE EE EE LOOOCOOCOCO OGCCOCOCOOOLO COCCCOCOCE OOOOCOOCCC JEE li EE JEE Figure 22 Removing and Installing A Dual Slot Hard Drive Blank 1 dual slot hard drive blank 2 release tabs 2 Installing A Dual Slot Hard Drive Blank 1 If installed remove the front bezel 2 Insert the dual slot hard drive blank into the hard drive slot and push it until the release tabs click into place 3 If applicable install the front bezel Removing A Hot Swap Hard Drive A CAUTION To prevent data loss ensure that your operating system supports hot swap drive installation See the documentation supplied with your operating system 1 From the management software prepare the hard drive for removal Wait until the indicators on the hard drive carrier signal that the hard drive can be removed safely For more information see the documentation for the storage controller If the hard drive is online the green activity fault indicator flashes as the drive is turned off When the hard drive indicators are off the hard drive is ready for removal Press the release button to open the hard drive carrier release handle 3 Slide the hard drive carrier out until it is free of the hard drive slot CAUTION To maintain proper system cooling all empty hard drive slots must have hard drive blanks installed 4 Insert a hard drive blank in the empty hard drive slot 51 Figure 23 Removing and Inst
6. Systems Management Dell Remote Access Controllers at dell com support manuals Entering The iDRAC Settings Utility 1 Turn on or restart the managed system 2 Press lt F2 gt during Power on Self test POST 3 Inthe System Setup Main Menu page click iDRAC Settings The iDRAC Settings screen is displayed Changing The Thermal Settings The iDRAC Settings utility enables you to select and customize the thermal control settings for your system 1 Enter the iDRAC Settings utility 2 Under iDRAC Settings Thermal User Option select between the following options Default Maximum Exhaust Temperature Fan Speed Offset 32 3 4 K NOTE When the User Option is set to the default Auto setting the user option cannot be modified Set the Maximum Air Exhaust Temperature or the Fan Speed Offset fields Click Back Finish Yes 33 34 Installing System Components Recommended Tools You may need the following items to perform the procedures in this section e Key to the system keylock e 1 and 2 Phillips screwdrivers e 710 and T15 Torx screwdrivers e Wrist grounding strap connected to ground Following tools are required for assembling cables for a DC power supply unit PSU when available e Wire stripper pliers capable of removing insulation from size 10 AWG solid or stranded insulated copper wire e AMP 90871 1 hand crimping tool or equivalent K NOTE Use alpha wire part number 3
7. 1333 MT s 2R x8 1600 MT s 2R x4 1333 MT s 2R x4 1600 MT s 2R x4 1333 MT s 2R x4 1600 MT s 2R x4 1333 MT s 2R x4 1600 MT s 2R x4 1333 MT s 2R x4 1600 MT s 2R x4 1333 MT s 2R x4 1600 MT s DIMM Slot Population A1 A2 A3 A4 A5 A1 A2 A3 A1 A2 A3 A4 A5 A1 A2 A3 A1 A2 A3 A4 A1 A2 A3 A1 A2 A3 A4 A5 A6 A1 A2 A3 A4 A1 A2 A3 A4 A5 A6 DIMM Slot Population A1 B1 A1 A2 B1 B2 A1 A2 A3 B1 B2 B3 A1 A2 A3 B1 B2 B3 A1 A2 A3 B1 B2 B3 A1 A2 A3 B1 B2 B3 A1 A2 A3 A4 B1 B2 B3 B4 A1 A2 A3 A4 A5 B1 B2 B3 B4 B5 A1 A2 A3 A4 A5 A6 B1 B2 B3 B4 B5 B6 45 d ek Capacity in DIMM Size in Number of Organization and DIMM Slot Population B 256 384 GB DIMMs Speed 32 8 AR x4 1066 MT s A1 A2 A3 A4 B1 B2 B3 B4 32 12 4R x4 1066 MT s A1 A2 A3 A4 A5 A6 B1 B2 B3 B4 B5 B6 Removing Memory Modules A A Em a fa N 46 WARNING The memory modules are hot to the touch for some time after the system has been powered down Allow time for the memory modules to cool before handling them Handle the memory modules by the card edges and avoid touching the components or metallic contacts on the memory module CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the
8. 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet When disconnected from the power source press and hold the power button for three seconds to fully drain the system of stored power prior to removing the cover Open the system Remove the cooling shroud WARNING The heat sink and processor are hot to the touch for some time after the system has been powered down Allow the heat sink and processor to cool before handling them AN CAUTION Never remove the heat sink from a processor unless you intend to remove the processor The heat sink is necessary to maintain proper thermal conditions 5 Using a 2 Phillips screwdriver loosen one of the heat sink retention sockets Wait 30 seconds for the heat sink to loosen from the processor Loosen the other three heat sink retention sockets Lift the heat sink away from the processor 73 74 Figure 38 Removing and Installing the Heat Sink 1 retention sockets 4 2 heat sink 3 retention screws 4 A CAUTION The processor is held in its socket under strong pressure Be aware that the release lever can spring up suddenly if not firmly grasped Position your thumb firmly over the processor socket release lever and release the lever from the locked position Rotate the lever 90 degrees upward until the processor is released from the socket Rotate the processor shield upward and out of the way CAUTION The socket pins a
9. Disconnect the power cable from the power source and the power supply you intend to remove and remove the cables from the strap Open the system Disconnect the power cables from the power supply to the system board and the hard drive backplane Remove the screw securing the power supply to the standoff on the chassis Slide the power supply out of the chassis and away from the system Figure 48 Removing and Installing a Non Redundant Power Supply 1 chassis screw 2 power supply unit cage 3 power supply 4 standoff on the chassis power cable 24 pins power cable 8 pins hard drive backplane power cable 87 Installing A Non Redundant Power Supply lv CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Unpack the new non redundant power supply unit Open the system Slide the new power supply into the chassis until the screw hole on the power supply unit aligns with the standoff on the chassis Tighten the screw to secure the power supply to the standoff on the chassis Connect the power cable to the power supply Connect the power distribution cables to the system board a
10. E 53 Removing A Hard Drive Or A Hard Drive Adapter From A Hard Drive Carter 53 Installing A Hard Drive Or A Hard Drive Adapter Into A Hard Drive Carter 55 Optical Drive Optional ic Ta Aishesaiiedes gctesaeuhd atitietsauncbricwan ah eaatthiatnathsiaceeaedusaawtied feats 56 Removing The Optical Drives ssc T e dal Ee a E aa ae Aaaa aa aaae a a aaa A Era Enak aariat 56 Installing The Optical Drive oe INTALE VIE Removing A Cooling Fan ed ikenta endana neaei eaid aiaia iaaii ataa ENEE daad aaidaki aa aaa installing A Cooling Fan r a a ae a a aana add IEN de Internal USB Memory Key Opponall ENEE Replacing the Internal USB Key eelef idee beatae hailed adenine aida and Expansion Cards And Expansion Card Risers Expansion Card Installation Guidelimnes ENEE Removing An Expansion Card Installing An Expansion Card Removing Expansion Card Hisers ENEE Installing Expansion Card Risers NEEN IDRAC Ports Card JOptonall ENEE Removing The iDRAC Ports Card Installing The iDRAC Ports Card EEN IDEN EnA PTN A EAA ccd Ait a aitede ides EET E E EA A dda dd AERA ER AAE AER TIY Replacing An SD vFlash Card AEN Internal Dual SD Modiga ae ate a aa e aaa a e aaee ee e aaen Removing The Internal Dual SD Module Installing The Internal Dual SD Module Inte rmaliSD RT DE Removing An Internal SD Card Installing Anunternal SD Garde gudden ENEE Ehe Integrated Storage Controller Card AEN Removing The Integrated Storage Controller ENEE DI Installing T
11. subsystem components in the system 1 Remove and reinstall the power supply 2 Check cables and subsystem components in the system for damage 3 Ifthe issue persists see Getting Help An over voltage fault detected on power supply lt number gt Over voltage fault on PSU number Check PSU Check input power or reinstall the power supply If the issue persists see Getting Help An over current fault detected on power supply lt number gt An over current fault detected on PSU lt number gt Check PSU This failure may be the result of an electrical issue with cables or subsystem components in the system 1 Remove and reinstall the power supply 2 Check cables and subsystem components in the system for damage 3 Ifthe issue persists see Getting Help Fan failure detected on power supply lt number gt Fan failure detected on PSU lt number gt Check PSU Check for fan blockage If the problem persists see Getting Help A power supply wattage mismatch is detected power supply lt number is rated for lt va ue gt watts PSU wattage mismatch PSU lt number gt lt value gt watts Power supplies should be of the same input type and power rating Install matched power supplies and review this manual for proper configuration Error Code PSU1201 PSU1204 PWR1004 PWR1005 PWR1006 RFM1008 Message Information Message Details Action Message LCD Message Details Action Me
12. CAUTION To maintain proper system cooling all empty hard drive slots must have drive blanks installed 1 If installed remove the front bezel 2 Grasp the front of the hard drive blank press the release button and slide the blank out until it is free of the hard drive slot Figure 20 Removing and Installing a 3 5 Inch Hard Drive Blank 1 hard drive blank 2 release button Installing A 3 5 Inch Hard Drive Blank CAUTION To avoid damaging the hard drive blank s metal spring follow the hard drive blank installation sequence described in the figure below 1 If installed remove the front bezel 2 Insert the hard drive blank into the hard drive slot until the release button clicks into place 3 If applicable install the front bezel 49 Figure 21 Hard Drive Blank Installation Sequence Removing A Dual Slot Hard Drive Blank A CAUTION To maintain proper system cooling all empty hard drive slots must have hard drive blanks installed K NOTE Systems configured for software RAID support only four hard drives The remaining hard drive slots are pre installed with dual slot hard drive blanks and are not available for software RAID K NOTE This is a service only procedure 1 If installed remove the front bezel 2 Using a screwdriver push the release tabs to unlock the dual slot hard drive blank from the chassis Pull the hard drive blank at the corners until it is free of the hard drive slot 50 EE X
13. F1 F2 Prompt on Error is set to Enabled In System This field enables or disables In System Characterization By default In System Characterization Characterization is set to Enabled System And Setup Password Features You can create a system password and a setup password to secure your system To enable creation of the system and setup password the password jumper must be set to enabled For more information on the password jumper settings see System Board Jumper Settings System password This is the password that you must enter before you can boot your system Setup password This is the password that you must enter to access and make changes to the BIOS or UEFI settings of your system AN CAUTION The password features provide a basic level of security for the data on your system Za CAUTION Anyone can access the data stored on your system if the system is running and unattended E NOTE Your system is shipped with the system and setup password feature disabled 28 Assigning A System And Or Setup Password E NOTE The password jumper enables or disables the System Password and Setup Password features For more information on the password jumper settings see System Board Jumper Settings You can assign a new System Password and or Setup Password or change an existing System Password and or Setup Password only when the password jumper setting is enabled and Password Status is Unlocked If the Password Status is Locked you cann
14. Message Details Action Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message Cycle input power update component drivers if device is removable reinstall the device A bus fatal error was detected on a component at bus lt bus gt device lt device gt function lt func gt Bus fatal error on bus lt bus gt device lt device gt function lt func gt Power cycle system System performance may be degraded or system may fail to operate Cycle input power update component drivers if device is removable reinstall the device A bus time out was detected on a component at slot lt number gt System performance may be degraded or system may fail to operate Cycle input power update component drivers if device is removable reinstall the device A PCI parity error was detected on a component at slot lt number PCI parity error on slot number Re seat PCI card System performance may be degraded or system may fail to operate Cycle input power update component drivers if device is removable reinstall the device A bus fatal error was detected on a component at slot lt number gt Bus fatal error on slot lt number gt Re seat PCI card System performance may be degraded or system may fail to operate Cycle input power update component drivers if device is removable reinstall the device Fault d
15. The watchdog timer reset the system The operating system or an application failed to communicate within the time out period The system was reset Check the operating system application hardware and system event log for exception events The watchdog timer powered off the system The operating system or an application failed to communicate within the time out period The system was shut down Check the operating system application hardware and system event log for exception events Error Code ASRO0003 BATO0002 BATO0017 CPU0000 CPU0001 CPU0005 Message Information Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details The watchdog timer power cycled the system The operating system or an application failed to communicate within the time out period The system was power cycled Check the operating system application hardware and system event log for exception events The system board battery has failed The system board battery has failed Check battery The system board battery is either missing or bad See Getting Help The lt name gt battery has failed The lt name gt battery has failed Check battery The lt name gt battery is either missing bad or unable to charge due to thermal issues Check syst
16. Two RJ 45 10 100 1000 Mbps 9 pin DTE 16550 compatible Two 4 pin USB 2 0 compliant 15 pin VGA One 1GbE Ethernet port vFlash memory card NOTE The card slot is available for use only if the iDRAC7 Enterprise license is installed on your system Two 4 pin USB 2 0 compliant 15 pin VGA One 4 pin USB 2 0 compliant Two optional flash memory card slots with the internal SD module K NOTE One card slot is dedicated for redundancy Video Video type Integrated Matrox G200 Video memory 16 MB shared Expanded Operating Temperature K NOTE When operating in the expanded temperature range system performance may be impacted NOTE When operating in the expanded temperature range ambient temperature warnings may be reported on the LCD and in the System Event Log lt 10 of annual operating hours 5 C to 40 C at 5 to 85 RH with 26 C dew point K NOTE Outside the standard operating temperature 10 C to 35 C the system can operate down to 5 C or up to 40 C for a maximum of 10 of its annual operating hours For temperatures between 35 C and 40 C de rate maximum allowable dry bulb temperature by 1 C per 175 m above 950 m 1 F per 319 ft lt 1 of annual operating hours 5 C to 45 C at 5 to 90 RH with 26 C dew point K NOTE Outside the standard operating temperature 10 C to 35 C the system can operate down to 5 C or up to 45 C for a maximum of 1 of its annual ope
17. Virtualization Technology Adjacent Cache Line Prefetch Hardware Prefetcher DCU Streamer Prefetcher DCU IP Prefetcher Execute Disable Logical Processor Idling Number of Cores per Processor Processor 64 bit Support Processor Core Speed Processor Bus Speed Processor 1 Family Model Stepping Brand Level 2 Cache Level 3 Cache Number of Cores Description K NOTE The QPI speed option displays only when both the processors are installed Allows you to allocate more RTIDs to the remote socket increasing cache performance between the sockets or work in normal mode for NUMA By default the Alternate RTID Requestor Transaction ID Setting is set to Disabled Allows you to enable or disable the additional hardware capabilities provided for virtualization By default the Virtualization Technology option is set to Enabled Allows you to optimize the system for applications that require high utilization of sequential memory access By default the Adjacent Cache Line Prefetch option is set to Enabled You can disable this option for applications that require high utilization of random memory access Allows you to enable or disable hardware prefetcher By default the Hardware Prefetcher option is set to Enabled Allows you to enable or disable Data Cache Unit streamer prefetcher By default the DCU Streamer Prefetcher option is set to Enabled Allows you to enable or disable Data Cache Unit IP prefetche
18. and Installing a Cooling Fan 1 2 3 4 cooling fans 6 cooling fan release tab cooling fan cable connector cooling fan connector on the system board Installing A Cooling Fan A CAUTION Many repairs may only be done by a certified service technician You should only perform 58 troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE If you install a second processor you must e remove the dummy fan from the FAN6 slot e install a cooling fan in the FANG slot e upgrade both the expansion card risers riser 1 and riser 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system O Em 4 em mm P Za 10 Remove the cooling shroud Align the fan with the cable end of the fan toward the system board Lower the fan into the fan bracket until it clicks into position Connect the fan s power cable to the power connector on the system board Route the cable through the cable holders on the fan bracket Replace the cooling shroud Close the system Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Internal USB Memory Key Option
19. by the single power supply K NOTE If two power supplies are used they must be of the same type and have the same maximum output power K NOTE Titanium power supply is nominally rated for 200 VAC to 240 VAC input only A CAUTION Do not operate your system with only one 1100 W AC or DC power supply installed Removing An AC Power Supply A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product AN CAUTION The system requires one power supply for normal operation On power redundant systems remove and replace only one power supply at a time in a system that is powered on NOTE You may have to unlatch and lift the optional cable management arm if it interferes with power supply removal For information about the cable management arm see the system s rack documentation 1 Disconnect the power cable from the power source and the power supply you intend to remove and remove the cables from the strap 2 Press the release latch and slide the power supply out of the chassis Figure 40 Removing and Installing an AC Power Supply 1 connector 2 power supply 3 release latch 4 power su
20. covered by your warranty Read and follow the safety instructions that came with the product Reseat the power supply by removing and reinstalling it NOTE After installing a power supply allow several seconds for the system to recognize the power supply and to determine if it is working properly If the problem persists see Getting Help Troubleshooting Cooling Problems A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Ensure that none of the following conditions exist e System cover cooling shroud EMI filler panel memory module blank or back filler bracket is removed e Ambient temperature is too high e External airflow is obstructed e A cooling fan is removed or has failed e The expansion card installation guidelines have not been followed Troubleshooting Cooling Fans A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not
21. frequency and so on Displays options to configure the system security settings like system password setup password TPM security and so on It also enables or disables the power and NMI buttons on the system Displays options to change the system date time and so on System Information Screen Menu Item System Model Name Description Displays the system model name 21 Menu Item System BIOS Version System Service Tag System Manufacturer System Manufacturer Contact Information Description Displays the BIOS version installed on the system Displays the system Service Tag Displays the name of system manufacturer Displays the contact information of the system manufacturer Memory Settings Screen Menu Item System Memory Size System Memory Type System Memory Speed System Memory Voltage Video Memory System Memory Testing Memory Operating Mode Node Interleaving Description Displays the amount of memory installed in the system Displays the type of memory installed in the system Displays the system memory speed Displays the system memory voltage Displays the amount of video memory Specifies whether system memory tests are run during system boot Options are Enabled and Disabled By default the System Memory Testing option is set to Disabled Specifies the memory operating mode The options available depending on the memory configuration of your system are Optimizer Mode Adva
22. lose all data on the hard drive Warning messages usually interrupt the task and require you to respond by typing y yes or n no NOTE Warning messages are generated by either the application or the operating system For more information see the documentation that accompanied the operating system or application Diagnostic Messages The system diagnostic utilities may issue messages if you run diagnostic tests on your system See Using System Diagnostics chapter for more information about system diagnostics Alert Messages Systems management software generates alert messages for your system Alert messages include information status warning and failure messages for drive temperature fan and power conditions For more information see the systems management software documentation 139 140 Getting Help Contacting Dell K NOTE If you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit dell com support 2 Select your support category 3 Verify your country or region in the Choose a Country Region drop down menu at the top of page 4 Select the appropriate service o
23. manuals 112 Jumpers And Connectors System Board Jumper Settings For information on resetting the password jumper to disable a password see Disabling A Forgotten Password Table 5 System Board Jumper Settings Jumper Setting PWRD_EN se 2 4 6 default Lag NVRAM_CLR o DO 13 5 default gt 135 Description The password feature is enabled pins 2 4 The password feature is disabled pins 4 6 iDRAC local access is unlocked at the next AC power cycle The configuration settings are retained at system boot pins 3 5 The configuration settings are cleared at the next system boot pins 1 3 113 System Board Connectors 22 21 20 19 18 17 16 Figure 56 System Board Connectors and Jumpers Item 1 gt wo N ol 114 Connector INT_STORAGE ID_BTN CMA_JACK USB 2 USB 1 10_RISER2 NIC2 NIC1 VGA COM BATTERY 10_RISER1 CPU2 FANG g e age Va Description Storage controller card connector System identification button System identification connector USB connector USB connector Riser 2 connector Network connector Network connector Video connector Serial connector Battery connector Riser 1 connector Processor socket 2 Cooling fan connector Item Connector 15 FANS 16 B1 B4 B2 B5 B3 B6 17 FAN4 18 FAN3 19 PWR_CONN_1 20 FAN 21 A1 A4 A2 A5 A3 A6 22 BP_SIG 23 PWR_CONN_2 24 CPU1 25 PDB_CONN 26 SATA_A D 27 CTRL_P
24. marked orange and touch points on the components are marked blue 37 Figure 13 Inside the System Redundant Power Supply Unit Chassis 1 2 3 4 5 6 7 8 9 38 cooling shroud expansion card latch power supply redundant expansion card riser 2 expansion card expansion card latch expansion card riser 1 heat sink for processor 1 DIMMs 12 10 11 12 13 14 15 16 17 cooling fans 6 optical drive optional hard drives 8 information tag control panel board hard drive backplane power distribution board power interposer board Figure 14 Inside the System Non Redundant Power Supply Unit Chassis 1 cooling shroud 9 DIMMs 12 2 expansion card latch 10 cooling fans 6 3 power supply non redundant 11 optical drive optional 4 expansion card riser 2 12 hard drives 8 5 expansion card 13 information tag 6 expansion card latch 1 control panel board 7 expansion card riser 1 15 hard drive backplane 8 heat sink for processor 1 Cooling Shroud 39 Removing The Cooling Shroud wn 40 CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the produ
25. negative side of the connector To install a new system battery hold the battery with the facing up and slide it under the securing tabs at the positive side of the connector Press the battery straight down into the connector until it snaps into place Close the system Reconnect the system to the electrical outlet and turn the system on including any attached peripherals Enter System Setup to confirm that the battery is operating properly Enter the correct time and date in the System Setup s Time and Date fields Exit System Setup Hard Drive Backplane Removing The Hard Drive Backplane BA CAUTION Many repairs may only be done by a certified service technician You should only perform SS Oe troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product If installed remove the front bezel Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system CAUTION To prevent damage to the hard drives and hard drive backplane you must remove the hard drives from the system before removing the hard drive backplane A CAUTION You must note the number of each hard drive and temporarily label them before removal so that you ca
26. on the connector is released before removal and insertion The locking tab must be engaged after insertion Connect the display module cable to the control panel board Close the system H applicable install the front bezel Reconnect the system to its electrical outlet and turn the system on including any attached peripherals System Board 97 Removing The System Board A A Fd Pa ba 98 CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION If you are using the Trusted Program Module TPM with an encryption key you may be prompted to create a recovery key during program or System Setup Be sure to create and safely store this recovery key If you replace this system board you must supply the recovery key when you restart your system or program before you can access the encrypted data on your hard drives Turn off the system including any attached peripherals and disconnect the system from the electrical outlet If installed remove the front bezel Open the system Remove the following a If installed full length expansion card on slot 2 of expansion card riser 2 b
27. power distribution board and the power cable to the power interposer board Close the system Reconnect the system to its electrical outlet and turn the system on including any attached peripherals System Battery Replacing The System Battery 1 2 3 90 WARNING There is a danger of a new battery exploding if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer See your safety information for additional information CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system y Figure 50 Replacing the System Battery 1 system battery 2 battery connector Locate the battery socket CAUTION To avoid damage to the battery connector you must firmly support the connector while installing or removing a battery 6 7 8 9 10 11 To remove the battery press down firmly on the positive side of the connector and lift the battery out of the securing tabs at the
28. see Getting Help Memory spare redundancy is lost Check memory device at location lt ocatiom Memory spare lost on lt ocation gt Power cycle system Memory sparing is no longer available Re seat the memory modules If the issue persists see Getting Help Correctable memory error logging disabled for a memory device at location lt ocation gt SBE log disabled on lt ocation gt Re seat memory Errors are being corrected but no longer logged Review system logs for memory exceptions Reinstall memory at location lt ocation A bus time out was detected on a component at bus bus device lt device gt function lt func gt System performance may be degraded The device has failed to respond to a transaction Cycle input power update component drivers if device is removable reinstall the device An UO channel check error was detected 1 0 channel check error detected Power cycle system Cycle input power update component drivers if device is removable reinstall the device A PCI parity error was detected on a component at bus lt bus gt device lt device gt function lt func gt PCI parity error on bus lt bus gt device lt device gt function lt func gt Power cycle system System performance may be degraded PCI device may fail to operate or system may fail to operate Error Code PC11320 PCI1342 PCI1348 PCI1360 PDR0001 PDR1016 Message Information Action Message LCD
29. setting does not impact system power performance Memory Patrol Scrub Allows you to set the memory patrol scrub frequency By default the Memory Patrol Scrub option is set to Standard Memory Refresh Rate Allows you to set the memory refresh rate By default the Memory Refresh Rate option is set to 26 1x Menu Item Memory Operating Voltage Collaborative CPU Performance Control Description Allows you to set the DIMM voltage selection When set to Auto the system automatically sets the system voltage to the optimal setting based on the DIMM capacity and the number of DIMMs installed By default the Memory Operating Voltage option is set to Auto When set to enabled the CPU power management is controlled by the OS DBPM and the System DBPM DAPC By default the option is set to Disabled System Security Screen Menu Item Intel AES NI System Password Setup Password Password Status TPM Security TPM Activation TPM Status TPM Clear Intel TXT BIOS Update Control Power Button NMI Button Description The Intel AES NI option improves the speed of applications by performing encryption and decryption using the Advanced Encryption Standard Instruction Set and is set to Enabled by default Allows you to set the system password This option is set to Enabled by default and is read only if the password jumper is not installed in the system Allows you to set the setup password This option is rea
30. system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system Locate the internal dual SD module installed on the IDSDM connector on the system board If applicable remove the SD card s Holding the tab pull the dual SD module to remove it from the system board Close the system Reconnect the system to its electrical outlet and turn the system on including any attached peripherals l 4 5 Figure 36 Removing and Installing the Internal Dual SD Module 1 blue pull tab 4 dual SD module 2 SDcard1 5 connector on the system board 3 SDcard2 69 Installing The Internal Dual SD Module lv CAUTION Many repairs may only be done by a certified service technician You should only perform oF to bh troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system Locate the connector on the system board Align the connectors on the system board and the dual SD module Holding the tab push the dual SD module until it is firmly seated on the system board E NOTE An L shape
31. to Ap are available For dual processor systems sockets A1 to A6 and sockets B1 to B6 are available If a processor is installed install DIMM blanks in the vacant memory sockets assigned to the processor to ensure proper system cooling Populate all sockets with white release tabs first and then black Populate the sockets by highest rank count in the following order first in sockets with white release levers and then black For example if you want to mix quad rank and dual rank DIMMs populate quad rank DIMMs in the sockets with white release tabs and dual rank DIMMs in the sockets with black release tabs In a dual processor configuration the memory configuration for each processor must be identical For example if you populate socket A1 for processor 1 then populate socket B1 for processor 2 and so on Memory modules of different sizes can be mixed provided that other memory population rules are followed for example 2 GB and 4 GB memory modules can be mixed Depending on mode specific guidelines populate two or three DIMMs per processor one DIMM per channel at a time to maximize performance For more information see Mode Specific Guidelines If memory modules with different speeds are installed they will operate at the speed of the slowest installed memory module s or slower depending on system DIMM configuration Mode Specific Guidelines Three memory channels are allocated to each processor The allowable configuration
32. you removed in step 8 perform the following steps a Turn off the system and attached peripherals and disconnect the system from the electrical outlet b Open the system c Reinstall one of the expansion cards d Close the system e Run the appropriate diagnostic test For more information see Using System Diagnostics If a problem is still indicated see Getting Help 109 Troubleshooting Processors ai D am P pa ba o CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Run the appropriate diagnostics test See Using System Diagnostics for available diagnostic tests Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system Ensure that the processor and heat sink are properly installed Close the system Run the appropriate diagnostic test For more information see Using System Diagnostics If a problem is still indicated see Getting Help 110 Using System Diagnostics If you experience a problem with your system run the system diagnostics before contacting Dell for technical assistance The purpose of running s
33. you to set the system profile If you set the System Profile option to a mode other than Custom the BIOS automatically sets the rest of the options You can only change the rest of the options if the mode is set to Custom By default the System Profile option is set to Performance Per Watt Optimized DAPC DAPC is Dell Active Power Controller E NOTE The following parameters are available only when the System Profile is set to Custom Allows you to set the CPU power management By default the CPU Power Management option is set to System DBPM DAPC DBPM is Demand Based Power Management Allows you to set the memory frequency By default the Memory Frequency option is set to Maximum Performance Allows you to enable or disable the processor to operate in turbo boost mode By default the Turbo Boost option is set to Enabled Allows you to enable or disable the processor to switch to a minimum performance state when itis idle By default the C1E option is set to Enabled Allows you to enable or disable the processor to operate in all available power states By default the C States option is set to Enabled Allows you to enable Monitor Mwait instructions in the processor By default the Monitor Muwait option is set to Enabled for all system profiles except Custom K NOTE This option can be disabled only if the C States option in Custom mode is disabled NOTE When C States is enabled in Custom mode changing the Monitor Mwait
34. 080 or equivalent 65 30 stranding Front Bezel Optional Installing The Front Bezel 1 Hook the right end of the bezel onto the chassis 2 Fit the free end of the bezel onto the system 3 Secure the bezel with the keylock Figure 11 Installing and Removing the Front Bezel 1 release latch 35 2 3 4 keylock front bezel locking hook Removing The Front Bezel 1 2 3 4 Unlock the keylock at the left end of the bezel Lift the release latch next to the keylock Rotate the left end of the bezel away from the front panel Unhook the right end of the bezel and pull the bezel away from the system Opening And Closing The System A WARNING Whenever you need to lift the system get others to assist you To avoid injury do not attempt to lift the system by yourself WARNING Opening or removing the system cover when the system is on may expose you to a risk of electric shock CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product A CAUTION Do not operate the system without the cover for a duration exceeding five minutes Opening The System K NOTE It is r
35. Dell PowerEdge R520 Owner s Manual Regulatory Model E19S Series Regulatory Type E19S001 Notes Cautions and Warnings K NOTE A NOTE indicates important information that helps you make better use of your computer CAUTION A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem A WARNING A WARNING indicates a potential for property damage personal injury or death 2013 Dell Inc All Rights Reserved Trademarks used in this text Dell the Dell logo Dell Boomi Dell Precision OptiPlex Latitude PowerEdge PowerVault PowerConnect OpenManage EqualLogic Compellent KACE FlexAddress Force10 Venue and Vostro are trademarks of Dell Inc Intel Pentium Xeon Core and Celeron are registered trademarks of Intel Corporation in the U S and other countries AMD is a registered trademark and AMD Opteron AMD Phenom and AMD Sempron are trademarks of Advanced Micro Devices Inc Microsoft Windows Windows Server Internet Explorer MS DOS Windows Vista and Active Directory are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Red Hat and Red Hat Enterprise Linux are registered trademarks of Red Hat Inc in the United States and or other countries Novell and SUSE are registered trademarks of Novell Inc in the United States an
36. E GEESS 123 SYSTEM Error Message Sioraidd a ea adana aiae aeaa aaa aeaiia 123 Warning Messages Diagnostic Messages AREE E A E E E EA E E ETA 9 Getting E EE 141 Contacting Dell A E E A E E E tansavtateaannvaeteas 141 About Your System Front Panel Features And Indicators 1 2 3 4 5 6 7 8 9 10 D a Figure 2 Front Panel Features and Indicators for a Software RAID System Item Indicator Button or Icon Description Connector 1 Power on indicator power WW The power on indicator lights when the system power is button on The power button controls the power supply output to the system K NOTE On ACPI compliant operating systems turning off the system using the power button causes the system to perform a graceful shutdown before power to the system is turned off 2 NMI button Q Used to troubleshoot software and device driver errors when using certain operating systems This button can be pressed using the end of a paper clip Item Indicator Button or Icon Description Connector Use this button only if directed to do so by qualified support personnel or by the operating system s documentation 3 System identification button The identification buttons on the front and back panels can be used to locate a particular system within a rack When one of these buttons is pushed the LCD panel on the front and the system status indicator on the back flashes blue until one of the buttons is pushed again Pr
37. FAN6 You must remove the dummy fan and install a cooling fan in the FAN6 slot when you install a second processor NOTE In the event of a problem with a particular fan the fan number is referenced by the system s management software allowing you to easily identify and replace the proper fan by noting the fan numbers Removing A Cooling Fan A A WARNING Opening or removing the system cover when the system is on may expose you to a risk of electric shock Exercise utmost care while removing or installing cooling fans CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE The procedure for removing each individual fan module is the same Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system Remove the fan cable connector from the system board by pressing the tab on the cable end connector and lifting it away from the system board Free the cable from the cable holders on the fan bracket Press the release tab on the cooling fan and lift the fan away from the chassis 57 Figure 28 Removing
38. Menu Item System BIOS iDRAC Settings Device Settings Description This option is used to view and configure BIOS settings This option is used to view and configure iDRAC settings This option is used to view and configure device settings System BIOS Screen E NOTE The options for System Setup change based on the system configuration E NOTE System Setup defaults are listed under their respective options in the following sections where applicable Menu Item System Information Memory Settings Processor Settings SATA Settings Boot Settings Integrated Devices Serial Communication System Profile Settings System Security Miscellaneous Settings Description Displays information about the system such as the system model name BIOS version Service Tag and so on Displays information and options related to installed memory Displays information and options related to the processor such as speed cache size and so on Displays options to enable or disable the integrated SATA controller and ports Displays options to specify the boot mode BIOS or UEFI Enables you to modify UEFI and BIOS boot settings Displays options to enable or disable integrated device controllers and ports and to specify related features and options Displays options to enable or disable the serial ports and specify related features and options Displays options to change the processor power management settings memory
39. NL_MB 28 SATA_E 29 FP_USB 30 SAS_A 31 IDSDM 32 SAS_B Disabling A Forgotten Password Description Cooling fan connector Memory module sockets Cooling fan connector Cooling fan connector 8 pin power connector Cooling fan connector Memory module sockets Backplane signal connector 24 pin power connector Processor socket 1 Power distribution board connector SATA connector A to D Control panel interface connector Optical drive SATA connector Front panel USB connector Mini SAS connector Internal Dual SD Module Mini SAS connector The system s software security features include a system password and a setup password The password jumper enables these password features or disables them and clears any password s currently in use ZK CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system Peo DN Close the system Move the jumper on the system board jumper from pins 4 and 6 to pins 2 and 4 The existing passwords are not disabled erased until the
40. NOTE You can disable password security while logging on to the system To disable the password security turn on or reboot your system type your password and press lt Ctrl gt lt Enter gt Using Your System Password To Secure Your System K NOTE If you have assigned a setup password the system accepts your setup password as an alternate system password 1 Turn on or reboot your system 2 Type your password and press lt Enter gt When Password Status is Locked type the password and press lt Enter gt when prompted at reboot H an incorrect system password is entered the system displays a message and prompts you to re enter your password You have three attempts to enter the correct password After the third unsuccessful attempt the system displays an error message that the system has halted and must be powered down Even after you shut down and restart the system the error message is displayed until the correct password is entered NOTE You can use the Password Status option in conjunction with the System Password and Setup Password options to protect your system from unauthorized changes Operating With A Setup Password Enabled If Setup Password is Enabled enter the correct setup password before modifying most of the System Setup options If you do not enter the correct password in three attempts the system displays the message Invalid Password Number of unsuccessful password attempts lt x gt System Halted Must pow
41. NOTE You can update the system BIOS using the Lifecycle Controller 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet When disconnected from power press and hold the power button for three seconds to fully drain the system of stored power prior to removing the cover Open the system Remove the cooling shroud WARNING The heat sink and processor are hot to the touch for some time after the system has been powered down Allow the heat sink and processor to cool before handling them A CAUTION Never remove the heat sink from a processor unless you intend to remove the processor The heat sink is necessary to maintain proper thermal conditions 5 Position your thumb firmly over the processor socket release lever and release the lever from the locked position 6 Rotate the lever 90 degrees upward 7 Rotate the processor shield upward and out of the way 8 Unpack the new processor 9 With the release lever on the processor socket in the open position align the processor with the socket keys on the ZIF socket CAUTION Positioning the processor incorrectly can permanently damage the system board or the processor Be careful not to bend the pins in the socket CAUTION Do not use force to seat the processor When the processor is positioned correctly it engages easily into the socket 10 Set the processor lightly in the socket 11 Close the processor shield 12 Rotate t
42. PU lt number is absent Check CPU Verify processor installation If present re seat the processor CPU lt number gt lt name gt voltage is outside of range CPU lt number gt lt name gt voltage is outside of range Re seat CPU Voltages outside the allowable range may damage electrical components or may cause the system to shutdown 1 Turn off the system and remove input power for one minute 2 Ensure the processor is seated correctly 3 Reapply input power and turn on the system 4 If the issue persists see Getting Help CPU lt number gt initialization error detected CPU lt number gt initialization error detected Power cycle system System BIOS was unable to initialize the processor 1 Turn off the system and remove input power for one minute 2 Ensure the processor is seated correctly 3 Reapply input power and turn on the system 4 If the issue persists see Getting Help CPU lt number gt protocol error detected CPU lt number gt protocol error detected Power cycle system System event log and operating system logs may indicate that the exception is external to the processor 1 Check system and operating system logs for exceptions If no exceptions are found continue Error Code CPU0702 CPU0703 CPU0704 Message Information Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action Turn off the system and remove i
43. al An optional USB memory key installed inside your system can be used as a boot device security key or mass storage device The USB connector must be enabled by the Internal USB Port option in the Integrated Devices screen of the System Setup To boot from the USB memory key configure the USB memory key with a boot image and then specify the USB memory key in the boot sequence in the System Setup E NOTE The internal USB connector is located on the expansion card riser 2 Replacing the Internal USB Key A CAUTION Many repairs may only be done by a certified service technician You should only perform eon oa Pw ba troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system Locate the USB connector USB key on the expansion card riser 2 If installed remove the USB key Insert the USB key into the USB connector Close the system Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Enter the System Setup and verify that the USB key is detected by the system 59 eho Figure 29 Re
44. al or national codes and practices Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow all safety instructions that came with the product A CAUTION The system requires one power supply for normal operation On power redundant systems remove and 1 2 3 replace only one power supply at a time in a system that is powered on NOTE You may have to unlatch and lift the optional cable management arm if it interferes with power supply removal For information about the cable management arm see the system s rack documentation Disconnect the power wires from the power source and the connector from the power supply you intend to remove Disconnect the safety ground wire Press the release latch and slide the power supply out of the chassis Figure 43 Removing and Installing a DC Power Supply 1 connector 4 release latch 2 power supply 5 power supply handle 3 power supply status indicator Installing A DC Power Supply A WARNING For equipment using 48 60 V DC power supplies a qualified electrician must perform all connections to DC power and to safety grounds Do not attempt connecting to DC power or installing grounds yourself All electrical wiring must comply with applicable local or national codes and practices Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow all safety instructions that came with the product
45. alling a Hot Swap Hard Drive 1 2 3 release button hard drive hard drive carrier handle Installing A Hot Swap Hard Drive A GGG P pa N 52 CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION Use only hard drives that have been tested and approved for use with the hard drive backplane CAUTION Combining SAS and SATA hard drives in the same RAID volume is not supported CAUTION When installing a hard drive ensure that the adjacent drives are fully installed Inserting a hard drive carrier and attempting to lock its handle next to a partially installed carrier can damage the partially installed carrier s shield spring and make it unusable CAUTION To prevent data loss ensure that your operating system supports hot swap drive installation See the documentation supplied with your operating system CAUTION When a replacement hot swappable hard drive is installed and the system is powered on the hard drive automatically begins to rebuild Make absolutely sure that the replacement hard drive is blank or contains data that you wish to have over written Any data on the replace
46. anty Read and follow the safety instructions that came with the product NOTE To use an SD card with your system ensure that the internal SD card port is enabled in the System Setup Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system Locate the SD card connector on the internal dual SD module or the backplane expander board With the label side facing up insert the contact pin end of the card into the slot E NOTE The slot is keyed to ensure correct insertion of the card Press the card into the card slot to lock it into place Close the system 6 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Integrated Storage Controller Card Your system supports an integrated storage controller card that provides the integrated storage subsystem for your system s internal hard drives The controller supports SAS and SATA hard drives and also enables you to set up the hard drives in RAID configurations as supported by the version of the storage controller included with your system Removing The Integrated Storage Controller AN CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that
47. as displayed or the operating system s documentation for an explanation of the message and recommended action K NOTE In some messages a particular system component is identified by name lt name gt component number lt number gt or location bay 123 Error Code AMP0302 AMP0303 ASR0000 ASR0001 ASR0002 124 Message Information Message Details Action Message LCD Message Details Action Message Details Action Message Details Action Message Details Action The system board lt name gt current is greater than the upper warning threshold System board lt name gt current is outside of the optimum range Review system power policy Check system logs for power related failures Review system configuration changes Oo If the issue persists see Getting Help The system board lt name gt current is greater than the upper critical threshold System board lt name gt current is outside of range System board lt name gt current is outside of the optimum range Review system power policy Check system logs for power related failures Review system configuration changes A 0O M gt If the issue persists see Getting Help The watchdog timer expired The operating system or an application failed to communicate within the time out period Check the operating system application hardware and system event log for exception events
48. auses the same problem power down the device replace the USB cable with a known good cable and power up the device If all troubleshooting fails see Getting Help Troubleshooting A Serial I O Device 1 Turn off the system and any peripheral devices connected to the serial port 2 Swap the serial interface cable with a working cable and turn on the system and the serial device If the problem is resolved replace the interface cable with a known good cable 3 Turn off the system and the serial device and swap the device with a comparable device 4 Turn onthe system and the serial device If the problem persists see Getting Help Troubleshooting A NIC 1 Run the appropriate diagnostic test See Using System Diagnostics for available diagnostic tests 2 Restart the system and check for any system messages pertaining to the NIC controller 3 Check the appropriate indicator on the NIC connector Ifthe link indicator does not light check all cable connections Ifthe activity indicator does not light the network driver files might be damaged or missing Remove and reinstall the drivers if applicable See the NIC s documentation If applicable change the autonegotiation setting Use another connector on the switch or hub 4 Ensure that the appropriate drivers are installed and the protocols are bound See the NIC s documentation 5 Enter the System Setup and confirm that the NIC ports are enabled on the Inte
49. ay be improperly installed or configured incorrectly Reinstall the SD module Failure detected on Internal Dual SD Module lt name gt Internal Dual SD Module lt name gt failed Check SD Card The SD card module is installed but improperly configured or failed to initialize Reinstall the SD module and remove and reinstall SD cards Internal Dual SD Module lt name gt is write protected The module is write protected Changes may not be written to the media If unintended remove the media and disable write protection Error Code SEC0031 SEC0033 SEL0006 SEL0008 SEL0012 SEL1204 Message Information Message LCD Message Details Action Message LCD Message Details Action Message Details Action Message Details Action Message Details Action Message LCD Message Details The chassis is open while the power is on Intrusion detected Check chassis cover The chassis is open System performance may be degraded and security may be compromised Close the chassis Check system logs The chassis is open while the power is off Intrusion detected Check chassis cover The chassis was opened while the power was off System security may have been compromised Close the chassis and verify hardware inventory Check system logs All event logging is disabled This message is displayed when all event logging has been disabled by the user If unintended re enab
50. ays connect the power distribution board to the power interposer board outside the system 4 Slide the power interposer and power distribution board assembly into the retaining hooks and push the boards downward until it clicks into position 5 Install the four screws that secure the power distribution board to the chassis 6 Connect the power distribution cables to the system board the fan cable to the power distribution board and the power cable to the power interposer board 7 Install the power supplies in the system 8 Close the system 9 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 85 Removing A Non Redundant Power Supply A CAUTION Many repairs may only be done by a certified service technician You should only perform E eo P ra 86 troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE You may have to unlatch and lift the optional cable management arm if it interferes with power supply removal For information about the cable management arm see the system s rack documentation Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals
51. cator on the back blink until one of the buttons is pushed again Press to toggle the system ID on and off If the system hangs during POST press and hold the system ID button for more than five seconds to enter BIOS progress mode To reset the iDRAC if not disabled in System Setup press and hold for more than 15 seconds d Power supply AC 495 W 750 W 1100 W or 550 W non redundant Or DC 750 W or 1100 W NIC Indicator Codes 1 E Figure 7 NIC Indicator 1 link indicator 2 activity indicator Indicator Indicator Code Link and activity The NIC is not connected to the network indicators are off Link indicator is The NIC is connected to a valid network at its maximum port speed 1 Gbps or 10 Gbps green Link indicator is The NIC is connected to a valid network at less than its maximum port speed amber Activity indicator is Network data is being sent or received blinking green Power Indicator Codes Each AC power supply has an illuminated translucent handle and each DC power supply when available has an LED that serves as an indicator to show whether power is present or whether a power fault has occurred 15 Figure 8 AC Power Supply Status Indicator 1 AC power supply status indicator handle Figure 9 DC Power Supply Status Indicator 1 DC power supply status indicator Power Indicator Condition Pattern Not lit Power is not connected Green The handle LED indicator lights green indicating that a valid power s
52. connector 3 riser guide pins 2 Installing Expansion Card Risers A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 If applicable reinstall the expansion card s into the expansion card riser 2 Align the expansion card riser with the connector and the riser guide pin on the system board Lower the expansion card riser into place until the expansion card riser connector is fully seated in the connector Close the system Reconnect the system to its electrical outlet and turn the system on including any attached peripherals oon P S Install any device drivers required for the card as described in the documentation for the card iDRAC Ports Card Optional The iDRAC Ports card supports e one 1GbE Ethernet port e SD vFlash card 65 Removing The iDRAC Ports Card A CAUTION Many repairs may only be done by a certified service technician You should only perform BP P Ze S P 66 troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not auth
53. contains 12 memory sockets split into two sets of six sockets one set per processor Each six socket set is organized into three channels In each channel the release levers of the first socket is marked white and the second black 41 NOTE DIMMs in sockets A1 to A6 are assigned to processor 1 and DIMMs in sockets B1 to B6 are assigned to processor 2 0 ell Figure 16 Memory Socket Locations Memory channels are organized as follows Processor 1 channel 1 memory sockets A1 and A4 channel 2 memory sockets A2 and A5 channel 3 memory sockets A3 and A6 Processor 2 channel 1 memory sockets B1 and B4 channel 2 memory sockets B2 and B5 channel 3 memory sockets B3 and B6 42 General Memory Module Guidelines This system supports Flexible Memory Configuration enabling the system to be configured and run in any valid chipset architectural configuration The following are the recommended guidelines for best performance UDIMMs and RDIMMs must not be mixed x4 and x8 DRAM based DIMMs can be mixed For more information see Mode Specific Guidelines A maximum of two UDIMMs can be populated in a channel A maximum of two quad rank RDIMMss can be populated in a channel A maximum of two single or dual rank RDIMMss can be populated in a channel One quad rank RDIMM and one single or dual rank RDIMM can be populated per channel Populate DIMM sockets only if a processor is installed For single processor systems sockets A1
54. cooling shroud c memory modules WARNING The memory modules are hot to touch for some time after the system has been powered down Allow time for the memory modules to cool before handling them Handle the memory modules by the card edges and avoid touching the components on the memory module d power supply s e expansion cards f integrated storage controller card g expansion card risers WARNING The heat sink is hot to touch for some time after the system has been powered down Ensure that you do not touch the heat sink s while removing the system board h internal dual SD module CAUTION To avoid damaging the mini SAS cable and connector follow the correct procedure when removing the mini SAS cable from the system board Disconnect the mini SAS cable from the system board a Push the mini SAS cable connector to slide it further into the connector SAS Al on the system board b Press down and hold the metal tab on the mini SAS cable connector c Pull the mini SAS cable out of the connector on the system board b c a mini SAS cable connector b metal tab c connector on the system board 6 Disconnect all other cables from the system board CAUTION Take care not to damage the system identification button while removing the system board from the chassis 7 Remove the system battery 8 Grasp the system board holder slide the system board toward the front of the system and lift the system board out of the chas
55. covered by your warranty Read and follow the safety instructions that came with the product 1 Open the system Reseat the fan or the fan s power cable If the fan functions properly close the system If the problem persists see Getting Help Troubleshooting System Memory A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 If the system is operational run the appropriate diagnostic test See Using System Diagnostics for available diagnostic tests If diagnostics indicates a fault follow the corrective actions provided by the diagnostic program 2 Ifthe system is not operational turn off the system and attached peripherals and unplug the system from the power source Wait at least 10 seconds and then reconnect the system to power 3 Turn onthe system and attached peripherals and note the messages on the screen If an error message is displayed indicating a fault with a specific memory module go to step 12 4 Enter the System Setup and check the system memory setting Make any changes to the memory settings if needed If the memory settings match the installed memory but a pr
56. ct CAUTION Never operate your system with the cooling shroud removed The system may get overheated quickly resulting in shutdown of the system and loss of data Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system If applicable remove the full length full height expansion card installed on slot 2 of the expansion card riser 2 Hold the touch points and lift the cooling shroud away from the system Figure 15 Removing and Installing the Cooling Shroud cooling shroud 5 cooling shroud alignment slots on the fan expansion card latch bracket 2 tabs 3 cooling shroud alignment slot on the cable retention bracket Z Se r zs Installing The Cooling Shroud lv CAUTION Many repairs may only be done by a certified service technician You should only perform E DANN E eg troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE For proper seating of the cooling shroud in the system chassis ensure that the cables inside the system are routed appropriately Align the tabs on the cooling shroud with the alignment slots on the fan bracket and the cable retention bracket Lower the cooling
57. ct documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE When troubleshooting a SAS or PERC controller also see the documentation for your operating system and the controller Run the appropriate diagnostic test For more information see Using System Diagnostics Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system Verify that the installed expansion cards are compliant with the expansion card installation guidelines Ensure that each expansion card is firmly seated in its connector Close the system Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the problem is not resolved turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system Remove all expansion cards installed in the system Close the system Reconnect the system to the electrical outlet and turn on the system and attached peripherals Run the appropriate diagnostic test For more information see Using System Diagnostics If the tests fail see Getting Help For each expansion card you removed in step 10 perform the following steps Turn off the system and attached peripherals and disconnect the system from the ele
58. ctrical outlet Open the system Reinstall one of the expansion cards Close the system Oo O E m Run the appropriate diagnostic test For more information see Using System Diagnostics If the tests fail see Getting Help Troubleshooting Expansion Cards A CAUTION Many repairs may only be done by a certified service technician You should only perform E troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE When troubleshooting an expansion card see the documentation for your operating system and the expansion card Run the appropriate diagnostic test For more information see Using System Diagnostics Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system Ensure that each expansion card is firmly seated in its connector Close the system If the problem is not resolved turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system Remove all expansion cards installed in the system Close the system Run the appropriate diagnostic test For more information see Using System Diagnostics If the tests fail see Getting Help For each expansion card
59. d flange extended from the power supply unit cage supports the dual SD module Close the system Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Internal SD Card Removing An Internal SD Card A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system Locate the SD card slot on the internal dual SD module or the backplane expander board and press inward on the card to release it from the slot and remove the card Close the system Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Installing An Internal SD Card A CAUTION Many repairs may only be done by a certified service technician You should only perform E 70 troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warr
60. d on then the SD card is not writeable Enter the System Setup and ensure that the Internal SD Card Port is enabled Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system CAUTION If the Internal SD Card Redundancy option is set to Mirror Mode in the Integrated Devices screen of the System Setup you must follow the instructions in step 4 through step 7 to avoid loss of data NOTE When an SD card failure occurs the internal dual SD module controller notifies the system On the next reboot the system displays a message indicating the failure If the Internal SD Card Redundancy option is set to Disabled replace the failed SD card with a new SD card If SD card 1 has failed remove the card from SD card slot 1 If SD card 2 has failed install a new SD card in SD card slot 2 and proceed to step 7 Remove the card present in SD card slot 2 and insert it into SD card slot 1 Insert the new SD card into SD card slot 2 Close the system Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Enter the System Setup and ensure that the Internal SD Card Port and Internal SD Card Redundancy mode is enabled Check if the SD card is functioning properly If the problem persists see Getting Help Troubleshooting An Optical Drive IN CAUTION Many repairs may only be done by a certified service technician You should o
61. d only if the password jumper is not installed in the system Allows you to lock the system password By default the Password Status option is set to Unlocked Allows you to control the reporting mode of the Trusted Platform Module TPM By default the TPM Security option is set to Off You can only modify the TPM Status TPM Activation and Intel TXT fields if the TPM Status field is set to either On with Pre boot Measurements or On without Pre boot Measurements Allows you to change the operational state of the TPM By default the TPM Activation option is set to No Change Displays the TPM status CAUTION Clearing the TPM results in loss of all keys in the TPM The loss of TPM keys may affect booting to the operating system Allows you to clear all the contents of the TPM By default the TPM Clear option is set to No Allows you enable or disable Intel Trusted Execution Technology To enable Intel TXT Virtualization Technology must be enabled and TPM Security must be Enabled with Pre boot measurements By default the Intel TXT option is set to Off Allows you to update the BIOS using either DOS or UEFI shell based flash utilities For environments that do not require local BIOS updates it is recommended to set this field to Disabled By default the BIOS Update Control option is set to Unlocked K NOTE BIOS updates using Dell Update Package are not affected by this option Allows you to enable or disable the power button on t
62. d other countries Oracle is a registered trademark of Oracle Corporation and or its affiliates Citrix Xen XenServer and XenMotion are either registered trademarks or trademarks of Citrix Systems Inc in the United States and or other countries VMware vMotion vCenter vCenter SRM and vSphere are registered trademarks or trademarks of VMware Inc in the United States or other countries IBM is a registered trademark of International Business Machines Corporation 2013 11 Rev A04 Contents 1 About YOURS ET EE Front Panel Features And Indicators LED Panel Features sisters sic etl AAEE TAE A E EAEE dabei AAE AEA EE ku EEN Setup Mentee aitada edidi didani daraa aa iai iaa adadad sevectsevderventeatdeveutecuervenevesieds UE Hard Drive Indicator Patterns deeg de ee ee dee de Back Panel Features And Indicators NIG Indicator oTo EE Seat eet eer ege acvlveksyuactvnedaeh EE eer Power Indicator NEE Power Indicator Codes For Non Redundant Power Supp 17 Other Information You May Nee 18 2 Using The System Setup And Boot Manager Choosing The System Boot Mode edre eataa aaan tadaa a a a te aeaa aeie see aa raa ia aata aa aa andada SEEN A EIET Ea OT EE A E E A T setesvacnneescntertey Responding To Error MOSSA G Sia a eaa eir aeaa aaa aaa ee ee Using The System Setup Navigation Keys System Setup Options ccccscvesevesccveccvcctecvcacscveevccveesvuescdvevseccscvedsvcasedcecdedcedsessveseciube
63. d power distribution board assembly up and toward the cooling fan and lift it out of the system 7 Pull the power distribution board out from the power distribution board connector on the power interposed board 2 Figure 45 Removing and Installing the Power Distribution Board 1 power distribution board 2 fan 6 cable connector 83 84 3 screws 4 6 power distribution board connector 4 power interposer board 5 release tab Figure 46 Power Distribution Board Connectors 1 fan 6 cable connector 2 power distribution board connector 3 8 pin power connector Figure 47 Power Interposer Board Connectors 1 8 pin power connector 2 retaining slots 4 3 power distribution board connector Installing The Power Distribution And Power Interposer Boards A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Unpack the new power distribution and power interposer boards 2 Open the system 3 Connect the power distribution board to the power interposer board outside the system CAUTION To avoid damaging the power distribution board s bottom layout alw
64. dant power supply unit divider Installing The Redundant Power Supply Unit Divider A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Disconnect the power cable from the power source and the power supplies and remove the cables from the strap 3 Open the system 4 Disconnect all the power cables from the power supply to the system board hard drives and optical drive 89 Remove the non redundant power supplies from the system Install the redundant power supply unit divider a Slide the redundant power supply unit divider into the power supply unit cage b Align the power supply unit divider with the notches on the power supply unit cage c Push the power supply unit divider up and slide it into the power supply unit cage d Install the screw to secure the redundant power supply unit divider to the power supply unit cage Install the redundant power supplies in the system Connect the power distribution cables to the system board the fan cable to the
65. e BIOS Update File Explorer run the Dell Diagnostics program and reboot the system 31 UEFI Boot Menu Menu Item Description Select UEFI Boot Displays the list of available UEFI boot options marked with asterisks select the boot option Option you wish to use and press lt Enter gt Add Boot Option Adds a new boot option Delete Boot Option Deletes an existing boot option Boot From File Sets a one time boot option not included in the boot option list Embedded System Management The Dell Lifecycle Controller provides advanced embedded systems management throughout the server s lifecycle The Lifecycle Controller can be started during the boot sequence and can function independently of the operating system K NOTE Certain platform configurations may not support the full set of features provided by the Lifecycle Controller For more information about setting up the Lifecycle Controller configuring hardware and firmware and deploying the operating system see the Lifecycle Controller documentation at dell com support manuals IDRAC Settings Utility The iDRAC Settings utility is an interface to setup and configure the iDRAC parameters using UEFI You can enable or disable various iDRAC parameters using the iDRAC Settings Utility NOTE Accessing some of the features on the iDRAC Settings Utility requires the iDRAC7 Enterprise License upgrade For more information on using iDRAC see the DRAC7 User s Guide under Software
66. e card edge connector firmly into the expansion card connector until the card is fully seated Slide the expansion card latch into position If applicable connect cables to the expansion card Close the system Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Install any device drivers required for the card as described in the documentation for the card Removing Expansion Card Risers A CAUTION Many repairs may only be done by a certified service technician You should only perform 64 troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system K NOTE Before removing the expansion card riser ensure that there are no expansion cards installed on it Press the release tabs and lift the expansion card riser from the riser connector on the system board Figure 32 Removing and Installing the Expansion Card Riser 1 1 expansion card riser 1 2 release tabs 2 3 riser guide pins 2 4 connector Figure 33 Removing and Installing the Expansion Card Riser 2 1 expansion card riser 2 2
67. e in a value in the selected field if applicable or follow the link in the field Expands or collapses a drop down list if applicable Moves to the next focus area K NOTE For the standard graphics browser only Moves to the previous page till you view the main screen Pressing lt Esc gt in the main screen exits the Boot Manager and proceeds with system boot Displays the System Setup help file K NOTE For most of the options any changes that you make are recorded but do not take effect until you restart the system Boot Manager Screen Menu Item Continue Normal Boot BIOS Boot Menu UEFI Boot Menu Driver Health Menu Launch System Setup System Utilities Description The system attempts to boot to devices starting with the first item in the boot order If the boot attempt fails the system continues with the next item in the boot order until the boot is successful or no more boot options are found Displays the list of available BIOS boot options marked with asterisks Select the boot option you wish to use and press lt Enter gt Displays the list of available UEFI boot options marked with asterisks Select the boot option you wish to use and press lt Enter gt The UEFI Boot Menu enables you to Add Boot Option Delete Boot Option or Boot From File Displays a list of the drivers installed on the system and their health status Enables you to access the System Setup Enables you to access th
68. e technician You should only perform oon em om P SS NM troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Enter the System Setup and ensure that the USB key port is enabled from the Integrated Devices screen Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system Locate the USB key and reseat it Close the system Turn on the system and attached peripherals and check if the USB key is functioning If the problem is not resolved repeat step 2 and step 3 Insert a different USB key that you know works properly Close the system If the problem is not resolved see Getting Help Troubleshooting An SD Card A CAUTION Many repairs may only be done by a certified service technician You should only perform 106 troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product K NOTE Certain SD cards have a physical write protect switch on the card If the write protect switch is turne
69. ecommended that you always use a static mat and static strap while working on components in the Pwr gt 36 interior of the system Turn off the system and attached peripherals and disconnect the system from the electrical outlet Rotate the latch release lock counter clockwise to the unlocked position Lift the latch on top of the system and slide the cover back Grasp the cover on both sides and carefully lift the cover away from the system Figure 12 Opening and Closing the System 1 system cover 2 latch 3 latch release lock Closing The System 5 Lift the latch on the cover Place the cover onto the chassis and offset the cover slightly back so that it clears the chassis hooks and lays flush on the chassis Push down the latch to move the cover into the closed position Rotate the latch release lock in a clockwise direction to secure the cover Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Inside The System A CAUTION Many repairs may only be done by a certified service technician You should only perform d troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE Components that are hot swappable are
70. ed the operating system initializes the timer and the OS watchdog timer helps in recovering the operating system By default the OS Watchdog Timer option is set to Disabled Allows you to enable or disable the Embedded Video Controller By default the embedded video controller is Enabled Allows you to enable or disable the BIOS configuration of Single Root 1 0 Virtualization SR IOV devices By default the SR IOV Global Enable option is set to Disabled Allows you to enable or disable available PCle slots on your system The Slot Disablement feature controls the configuration of PCle cards installed in the specified slot A CAUTION Slot disablement must be used only when the installed peripheral card is preventing booting into the Operating System or causing delays in system startup If the slot is disabled both the Option ROM and UEFI driver are disabled Allows you to enable support for PCle devices that require large amounts of memory By default the option is set to Enabled Serial Communications Screen Menu Item Serial Communication Serial Port Address External Serial Connector Description Allows you to select serial communication devices Serial Device 1 and Serial Device 2 in the BIOS BIOS console redirection can also be enabled and the port address used can be specified By default Serial Communication option is set to On without Console Redirection Allows you to set the port address for serial devices B
71. em fans If the problem persists see Getting Help CPU lt numbers has an internal error IERR CPU lt number gt has an internal error IERR System Event Log and Operating System Logs may indicate that the exception is external to the processor Review System Event Log and Operating System Logs If the issue persists see Getting Help CPU lt number gt has a thermal trip over temperature event CPU lt number gt has a thermal trip Check CPU heat sink The processor temperature increased beyond the operational range Review the logs for fan failures If no fan failures are detected check inlet temperature if available and reinstall processor heat sink If the problem persists see Getting Help CPU lt number gt configuration is unsupported CPU lt number gt configuration is unsupported Check CPU or BIOS revision System is unable to boot or may run in a degraded state 125 Error Code CPU0010 CPU0023 CPU0204 CPU0700 CPU0701 126 Message Information Action Message Details Action Message LCD Message Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action Review the technical specifications for supported processor types CPU lt number gt is throttled The CPU is throttled due to thermal or power conditions Review system logs for power or thermal exceptions CPU lt number gt is absent C
72. en aligned correctly the back of the hard drive is flush with the back of the hard drive carrier Attach the screws to secure the hard drive to the hard drive carrier 55 Optical Drive Optional Removing The Optical Drive A CAUTION Many repairs may only be done by a certified service technician You should only perform Seon a om 56 troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product If installed remove the front bezel Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system Disconnect the power data cable from the back of the optical drive Note the routing of the power data cable on the side on the system as you remove them from the system board and drive You must route these cables properly when you replace them to prevent them from being pinched or crimped To remove the optical drive press down and push the blue release tab toward the front of the system Slide the optical drive out of the system until it is free of the drive bay If you are not adding a new optical drive install the optical drive blank Close the system Reconnect the system to its electrical outlet and turn the
73. er down Even after you shut down and restart the system the error message is displayed until the correct password is entered The following options are exceptions e H System Password is not Enabled and is not locked through the Password Status option you can assign a system password e You cannot disable or change an existing system password K NOTE You can use the Password Status option in conjunction with the Setup Password option to protect the system password from unauthorized changes Entering The UEFI Boot Manager NOTE Operating systems must be 64 bit UEFl compatible for example Microsoft Windows Server 2008 x64 version to be installed from the UEFI boot mode DOS and 32 bit operating systems can only be installed from the BIOS boot mode The Boot Manager enables you to 30 e Add delete and arrange boot options e Access System Setup and BIOS level boot options without restarting To enter the Boot Manager 1 Turn on or restart your system 2 Press lt F11 gt after you see the following message lt F11 gt UEFI Boot Manager If your operating system begins to load before you press lt F11 gt allow the system to finish booting and then restart your system and try again Using The Boot Manager Navigation Keys Key Up arrow Down arrow lt Enter gt Spacebar lt Tab gt lt Esc gt lt Fi gt Description Moves to the previous field Moves to the next field Allows you to typ
74. er five minutes of inactivity if there are no error messages Press one of the three navigation buttons Select Left or Right to view the Home screen To navigate to the Home screen from another menu continue to select the up arrow t until the Home icon 4 is displayed and then select the Home icon From the Home screen press the Select button to enter the main menu 11 Setup Menu K NOTE When you select an option in the Setup menu you must confirm the option before proceeding to the next action Option Description iDRAC Select DHCP or Static IP to configure the network mode If Static IP is selected the available fields are IP Subnet Sub and Gateway Gtw Select Setup DNS to enable DNS and to view domain addresses Two separate DNS entries are available Set error Select SEL to display LCD error messages in a format that matches the IPMI description in the SEL This is useful when trying to match an LCD message with an SEL entry Select Simple to display LCD error messages in a simplified user friendly description See System Error Messages for a list of messages in this format Set home Select the default information to be displayed on the LCD Home screen See View Menu to see the options and option items that can be set as the default on the Home screen View Menu NOTE When you select an option in the View menu you must confirm the option before proceeding to the next action Option Description iDRAC IP Disp
75. erform E troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE If the system is turned off for long periods of time for weeks or months the NVRAM may lose its system configuration information This situation is caused by a defective battery Re enter the time and date in the System Setup Turn off the system and disconnect it from the electrical outlet for at least one hour Reconnect the system to the electrical outlet and turn on the system Enter the System Setup If the date and time are not correct in the System Setup check the SEL for system battery messages If the problem is not resolved see Getting Help NOTE Some software may cause the system time to speed up or slow down If the system seems to operate normally except for the time kept in the System Setup the problem may be caused by software rather than by a defective battery Troubleshooting Power Supplies A CAUTION Many repairs may only be done by a certified service technician You should only perform 104 troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not
76. eripherals 61 Figure 30 Removing and Installing the Expansion Card from Expansion Card Riser 1 expansion card expansion card latch riser 1 2 3 62 ei d 3 Figure 31 Removing and Installing the Expansion Card from Expansion Card Riser 2 1 riser 2 2 expansion card latch 3 expansion card Installing An Expansion Card A CAUTION Many repairs may only be done by a certified service technician You should only perform eon Pw troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Unpack the expansion card and prepare it for installation For instructions see the documentation accompanying the card Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system Locate the expansion card connector on the riser Open the expansion card latch and remove the filler bracket If you are installing a full length full height expansion card on slot 2 of the expansion card riser 2 open the expansion card holder on the cooling shroud Holding the card by its edges position the card so that the card edge connector aligns with the expansion card connector 63 Insert th
77. ess to toggle the system ID on and off If the system hangs during POST press and hold the system ID button for more than five seconds to enter BIOS progress mode To reset the iDRAC if not disabled in F2 iDRAC setup press and hold for more than 15 seconds 4 Video connector CH Connects a VGA display to the system ol LCD menu buttons Allows you to navigate the control panel LCD menu o LCD panel Displays system ID status information and system error messages The LCD lights blue during normal system operation The LCD lights amber when the system needs attention and the LCD panel displays an error code followed by descriptive text K NOTE If the system is connected to AC power and an error is detected the LCD lights amber regardless of whether the system is turned on 7 USB connectors 2 e lt Allows you to connect USB devices to the system The ports are USB 2 0 compliant 8 Information tag A slide out label panel which allows you to record system information such as Service Tag NIC MAC address and so on as per your need 9 Hard drives 8 e Up to eight 2 5 inch or 3 5 inch hot swappable hard drives e Up to four 2 5 inch or 3 5 inch hot swappable hard drives on software RAID systems 10 Optical drive optional One optional SATA DVD ROM drive or DVD RW drive K NOTE DVD devices are data only 11 Dual slot hard drive blanks Hard drive blanks for the empty hard drive slots 2 NOTE Dual slot ha
78. etected on drive lt number gt Fault detected on drive lt number gt Check drive The controller detected a failure on the disk and has taken the disk offline Remove and re seat the failed disk If the issue persists see Getting Help Drive lt number gt is removed from disk drive bay lt bay gt 131 Error Code PST0128 PST0129 PSU0001 PSU0002 PSU0003 132 Message Information LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Action Message LCD Message Details Action Message LCD Message Details Action Drive lt number gt removed from disk drive bay lt bay gt Check drive The controller detected that the drive was removed Verify drive installation Re seat the failed drive If the issue persists see Getting Help No memory is detected No memory is detected Inspect memory devices System BIOS was unable to detect memory in the system Re seat the memory modules If the issue persists see Getting Help Memory is detected but is not configurable Memory is detected but is not configurable Check memory devices System BIOS detected memory but was unable to configure the memory for system operation Compare system memory installation to supported system memory configurations Power supply lt number failed PSU lt number failed Check PSU Remove and reinstall the power suppl
79. grated Devices screen 6 Ensure that the NICs hubs and switches on the network are all set to the same data transmission speed and duplex See the documentation for each network device 7 Ensure that all network cables are of the proper type and do not exceed the maximum length If all troubleshooting fails see Getting Help 102 Troubleshooting A Wet System A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system Disassemble components from the system Hard drives Hard drive backplane USB memory key Cooling shroud Expansion card risers if present Expansion cards Power supply s Cooling fan assembly if present Cooling fans Processor s and heat sink s Memory modules Let the system dry thoroughly for at least 24 hours Reinstall the components you removed in step 3 Close the system soo gt Turn on the system and attached peripherals If the system does not start properly see Getting Help If the syste
80. he Integrated Storage Controller ENEE 72 Net Removing A Processor Iristallinig A AKOA EE E E ES ENEE eege ees Bowgtupplles eher EE Ee AE EE Ee SEA Removing An AC Power Supp 77 Installing An AC Power Supp 78 Wiring Instructions For A DC Power Supp 78 Removing A DC Power Supp 81 Installing A DC Powe r Sup ply ssscccstienceuieddivetscardsvcstdducinctedartsbeateehcandasdadsbeanelinaededesteevnelsedsaeetnedaceeiee dines 81 Removing The Power Supply Blank 82 Installing The Power Supply Blank 82 Removing The Power Distribution And Power Interposer Board 83 Installing The Power Distribution And Power Interposer Board EE 85 Removing A Non Redundant Power Sunny Installing A Non Redundant Power Supp Removing The Redundant Power Supply Unit Divider Installing The Redundant Power Supply Unit Divider AEN 89 VE 90 Replacing The System Daten AEN 90 Hard Drive Backplane eege defteg ee EEN 91 Removing The Hard Drive Backpnlane ENEE 91 Installing The Hard Drive Backpnlane ENEE 94 Control Panel Assembly EE Removing The Control Panel Board Installing The Control Panel Board Removing The Control Panel installing The Control Ranek 2 2udetoo e en aeieea eaa aaa aaae deed EEN dh SYStOM 1o 16O AEE E A EEN ere erer Removing The System Board Installing The System Board 4 Troubleshooting Otter eege EECH Safety First For You And Your System Troubleshooting System Startup Failure EEN Tr
81. he front of the system By default the Power Button option is set to Enabled Allows you to enable or disable the NMI button on the front of the system By default the NMI Button option is set to Disabled 27 Menu Item Description AC Power Recovery Allows you to set how the system reacts after AC power is restored to the system By default the AC Power Recovery option is set to Last AC Power Recovery Allows you to set how the system supports staggering of power up after AC power is restored Delay to the system By default the AC Power Recovery Delay option is set to Immediate User Defined Delay Allows you to set the User Defined Delay when the User Defined option for AC Power Recovery 60s to 240s Delay is selected Miscellaneous Settings Menu Item Description System Time Allows you to set the time on the system System Date Allows you to set the date on the system Asset Tag Displays the asset tag and allows you to modify it for security and tracking purposes Keyboard NumLock Allows you to set whether the system boots with the NumLock enabled or disabled By default the Keyboard NumLock is set to On K NOTE This field does not apply to 84 key keyboards Report Keyboard Allows you to set whether keyboard related error messages are reported during system boot Errors By default the Report Keyboard Errors field is set to Report F1 F2 Prompt on Error Allows you to enable or disable the F1 F2 prompt on error By default
82. he integrated RAID controller By default the Integrated RAID Controller option is set to Enabled Allows you enable or disable the user accessible USB ports Selecting Only Back Ports On disables the front USB ports and selecting All Ports Off disables both front and back USB ports By default the User Accessible USB Ports option is set to All Ports On Allows you to enable or disable the internal USB port By default the Internal USB Port option is set to On Menu Item Internal SD Card Port Internal SD Card Redundancy Integrated Network Card 1 OS Watchdog Timer Embedded Video Controller SR IOV Global Enable Slot Disablement Memory Mapped UO above 4 GB Description Enables or disables the system s internal SD card port By default Internal SD Card Port option is set to On E NOTE This option is displayed only if IDSDM is installed on the system board If set to Mirror mode data is written on both SD cards If any one of the SD card fails data is written to the active SD card Data from this card is copied to the replacement SD card at the next boot By default Internal SD Card Redundancy option is set to Mirror K NOTE This option is displayed only if IDSDM is installed on the system board Allows you to enable or disable the integrated network card 1 By default the Integrated Network Card 1 option is set to Enabled Allows you to enable or disable the OS watchdog timer When this field is enabl
83. he socket release lever down until it locks into position 13 Using a clean lint free cloth remove the thermal grease from the heat sink SA CAUTION Applying too much thermal grease can result in excess grease coming in contact with and contaminating the processor socket 14 Open the grease applicator included with your processor kit and apply all of the thermal grease in the applicator to the center of the topside of the new processor 15 Place the heat sink on the processor 16 Using a 2 Phillips screwdriver tighten the heat sink retention sockets 17 Install the cooling shroud 18 Close the system 19 Reconnect your system and peripherals to their electrical outlets and turn on the system 20 Press lt F2 gt to enter the System Setup and check that the processor information matches the new system configuration 21 Run the system diagnostics to verify that the new processor operates correctly Power Supplies Your system supports 76 Two 495 W 750 W or 1100 W AC power supply modules One cabled power supply module 550 W non redundant Two 750 W or 1100 W DC power supply modules When two identical power supplies are installed the power supply configuration is redundant 1 1 In redundant mode power is supplied to the system equally from both power supplies to maximize efficiency When only one power supply is installed the power supply configuration is non redundant 1 0 Power is supplied to the system only
84. he system for damage 3 Ifthe issue persists see Getting Help Cannot communicate with power supply lt number Cannot communicate with PSU number Re seat PSU The power supply may operate however power supply monitoring is degraded System performance may be degraded Remove and reinstall the power supply If the issue persists see Getting Help The temperature for power supply lt number gt is in a warning range System performance may be degraded Check the system operating environment including airflow and inlet temperature Check system logs for temperature and thermal component failures The temperature for power supply lt number gt is outside of the allowable range PSU lt number gt temperature outside of range Check PSU System performance may be degraded Check the system operating environment including airflow and inlet temperature Check system logs for temperature and thermal component failures 133 Error Code PSU0034 PSU0035 PSU0036 PSU0037 PSU0076 134 Message Information Message LCD Message Details Action Message LCD Message Action Message LCD Message Details Action Message LCD Message Action Message LCD Message Details Action An under voltage fault detected on power supply lt number gt An under voltage fault detected on PSU lt number gt Check power source This failure may be the result of an electrical issue with cables or
85. in the socket remove it E NOTE Retain removed memory module blank s for future use Align the memory module s edge connector with the alignment key of the memory module socket and insert the memory module in the socket NOTE The memory module socket has an alignment key that allows you to install the memory module in the socket in only one orientation 47 CAUTION To prevent damage to the memory module socket during installation apply pressure at both ends of the memory module evenly Do not apply pressure to the center of the memory module 7 Press down on the memory module with your thumbs until the memory module snaps into place Figure 19 Installing The Memory Module 1 memory module 2 memory module ejectors 3 memory module socket alignment key 4 memory module alignment key NOTE When the memory module is properly seated in the socket the levers on the memory module socket align with the levers on the other identical sockets that have memory modules installed Repeat step 4 through step 7 of this procedure to install the remaining memory modules Replace the cooling shroud 10 Close the system 11 Reconnect the system to its electrical outlet and turn on the system including any attached peripherals 12 Press lt F2 gt to enter the System Setup and check the memory settings The system should have already changed the value to reflect the newly installed memory 13 If the value is incorrect one or more
86. is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system K NOTE For easy access to the integrated storage controller remove the expansion card riser 2 before removing the integrated storage controller See Removing Expansion Card Risers 3 Push down the two release levers at the edge of the card to disengage the card from the connector As the card releases from the standoffs the connector under the card disengages from the system board connector Disengage the card from the storage controller card holder on the system board Remove the storage controller card from the system Close the system 71 4 p Figure 37 Removing and Installing the Integrated Storage Controller 1 storage connector on the system board 4 storage controller card holder 2 touch points 2 5 release levers 2 3 storage controller card Installing The Integrated Storage Controller A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions
87. k for updates on www dell com support manuals and read the updates first because they often supersede information in other documents Using The System Setup And Boot Manager System Setup enables you to manage your system hardware and specify BIOS level options The following keystrokes provide access to system features during startup Keystroke Description lt F2 gt Enters the System Setup lt F10 gt Enters System Services which opens the Dell Lifecycle Controller 2 LC2 The Dell LC2 supports systems management features such as operating system deployment hardware diagnostics firmware updates and platform configuration using a graphical user interface The exact LC2 feature set is determined by the iDRAC license purchased For more information see the Dell LC2 documentation lt F11 gt Enters the BIOS Boot Manager or the Unified Extensible Firmware Interface UEFI Boot Manager depending on the system s boot configuration lt F12 gt Starts Preboot Execution Environment PXE boot From the System Setup you can e Change the NVRAM settings after you add or remove hardware e View the system hardware configuration e Enable or disable integrated devices e Set performance and power management thresholds e Manage system security You can access the System Setup using the e Standard graphical browser which is enabled by default e Text browser which is enabled using Console Redirection To enable Console Redirecti
88. lays the IPv4 or IPv6 addresses for the iDRAC7 Addresses include DNS Primary and Secondary Gateway IP and Subnet IPv6 does not have Subnet MAC Displays the MAC addresses for iDRAC iSCSI or Network devices Name Displays the name of the Host Model or User String for the system Number Displays the Asset tag or the Service tag for the system Power Displays the power output of the system in BTU hr or Watts The display format can be configured in the Set home submenu of the Setup menu Temperature Displays the temperature of the system in Celsius or Fahrenheit The display format can be configured in the Set home submenu of the Setup menu Hard Drive Indicator Patterns Figure 4 Hard Drive Indicators 1 hard drive activity indicator green 2 hard drive status indicator green and amber E NOTE If the hard drive is in Advanced Host Controller Interface AHCI mode the status indicator on the right side does not function and remains off Drive Status Condition Indicator Pattern RAID Only Blinks green two Identifying drive or preparing for removal times per second Off Drive ready for insertion or removal E NOTE The drive status indicator remains off until all hard drives are initialized after the system is turned on Drives are not ready for insertion or removal during this time Blinks green amber Predicted drive failure and off Blinks amber four Drive failed times per second Blinks green slowly Dri
89. le logging Log is full When the event log is full additional events are not written to the log Older events may be overwritten and lost This message may also appear if the user disabled event logging Backup and clear log Could not create or initialize the system event log If the system event log fails to initialize platform status and failure events are not captured Some management software do not report platform exceptions Reboot the management controller or iDRAC Cycle system input power If problem persists call support An unknown system hardware failure detected Unknown system hardware failure If the system event log failed to initialize platform status and failure events are not captured Some management software do not report platform exceptions 137 Error Code TMP0118 TMP0119 TMP0120 TMP0121 VLT0204 138 Message Information Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Re configure system to the minimum supported configuration If issues persists contact support The system inlet temperature is less than the lower warning threshold System inlet temperature is outside of range Ambient air temperature is too cool Check the system operating environment The system inlet temperature is less than the l
90. les on the hard drive Run the appropriate diagnostic test For more information see Using System Diagnostics Depending on the results of the diagnostics test proceed as needed through the following steps If your system has a RAID controller and your hard drives are configured in a RAID array perform the following steps a Restart the system and press lt F10 gt during system startup to run the Lifecycle Controller and then run the Hardware Configuration wizard to check the RAID configuration See the Lifecycle Controller documentation or online help for information on RAID configuration b Ensure that the hard drive s have been configured correctly for the RAID array c Take the hard drive offline and reseat the drive d Exit the configuration utility and allow the system to boot to the operating system Ensure that the required device drivers for your controller card are installed and are configured correctly See the operating system documentation for more information Restart the system and enter the System Setup Verify that the controller is enabled and the drives are displayed in the System Setup If the problem persists try troubleshooting the expansion cards or see Getting Help Troubleshooting A Storage Controller A E SS Ze Sp Si Ze Se Pe za 108 CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your produ
91. lf diagnostic button The self diagnostic button is used to perform a quick health check on the non redundant power supply of the system Figure 10 Non Redundant AC Power Supply Status Indicator and Self Diagnostic Button 1 self diagnostic button 2 non redundant AC power supply status indicator Diagnostic Indicator Condition Pattern Not lit Power is not connected or power supply is faulty 17 Diagnostic Indicator Condition Pattern Green A valid power source is connected to the power supply and the power supply is operational Other Information You May Need WARNING See the safety and regulatory information that shipped with your system Warranty information may be included within this document or as a separate document e The Getting Started Guide provides an overview of setting up your system and technical specifications This document is available online at www dell com support manuals e The rack documentation included with your rack solution describes how to install your system into a rack if required e Any media that ships with your system that provides documentation and tools for configuring and managing your system including those pertaining to the operating system system management software system updates and system components that you purchased with your system e For the full name of an abbreviation or acronym used in this document see the Glossary at www dell com support manuals NOTE Always chec
92. m board Route the power data cables through the cable retention bracket Close the system If applicable install the front bezel Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Import your new or existing iDRAC Ports license For more information see DRAC7 User s Guide at dell com support manuals Troubleshooting Your System Safety First For You And Your System A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Troubleshooting System Startup Failure If you boot the system to the BIOS boot mode after installing an operating system from the UEFI Boot Manager the system hangs The reverse is also true You must boot to the same boot mode in which you installed the operating system For all other startup issues note the system messages that appear on the screen Troubleshooting External Connections Ensure that all external cables are securely attached to the external connectors on your system before troubleshooting any external devices Troubleshooting The Video Subsystem 1 Check the system and power connections to the
93. m starts properly shut down the system and reinstall all of the expansion cards that you removed ee e Run the appropriate diagnostic test For more information see Using System Diagnostics If the tests fail see Getting Help Troubleshooting A Damaged System A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system Ensure that the following components are properly installed Cooling shroud Expansion card risers if present Expansion cards Power supply s 103 5 6 Cooling fan assembly if present Cooling fans Processor s and heat sink s Memory modules Hard drive carriers Hard drive backplane Ensure that all cables are properly connected Close the system Run the appropriate diagnostic test For more information see Using System Diagnostics If the tests fail see Getting Help Troubleshooting The System Battery A CAUTION Many repairs may only be done by a certified service technician You should only p
94. ment hard drive is immediately lost after the hard drive is installed If a hard drive blank is installed in the hard drive slot remove it Install a hard drive in the hard drive carrier Press the release button on the front of the hard drive carrier and open the hard drive carrier handle Insert the hard drive carrier into the hard drive slot until the carrier connects with the backplane Close the hard drive carrier handle to lock the hard drive in place Removing A 2 5 Inch Hard Drive From A 3 5 Inch Hard Drive Adapter NOTE A 2 5 inch hard drive is installed into a 3 5 inch hard drive adapter which is then installed in the 3 5 inch hard drive carrier 1 Remove the two screws from the side of the 3 5 inch hard drive adapter 2 Remove the hard drive away from the hard drive adapter Pi il di 2 FB XS lt gt g Figure 24 Removing and Installing a 2 5 Inch Hard Drive Into a 3 5 Inch Hard Drive Adapter 1 screws 2 2 3 5 inch hard drive adapter 3 2 5 inch hard drive Installing A 2 5 Inch Hard Drive Into A 3 5 Inch Hard Drive Adapter A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions tha
95. monitor 2 Check the video interface cabling from the system to the monitor 3 Run he appropriate diagnostic test If the tests run successfully the problem is not related to video hardware If the tests fail see Getting Help Troubleshooting A USB Device Use the following steps to troubleshoot a USB keyboard mouse For other USB devices go to step 7 1 Disconnect the keyboard and mouse cables from the system briefly and reconnect them Connect the keyboard mouse to the USB port s on the opposite side of the system If the problem is resolved restart the system enter the System Setup and check if the non functioning USB ports are enabled 4 Replace the keyboard mouse with another working keyboard mouse If the problem is resolved replace the faulty keyboard mouse If the problem is not resolved proceed to the next step to begin troubleshooting the other USB devices attached to the system 101 7 Power down all attached USB devices and disconnect them from the system 8 Restart the system and if your keyboard is functioning enter the System Setup Verify that all USB ports are enabled on the Integrated Devices screen in the System Setup options If your keyboard is not functioning you can also use remote access If the system is not accessible reset the NVRAM_CLR jumper inside your system and restore the BIOS to the default settings 9 Reconnect and power on each USB device one at a time 10 If a device c
96. n replace them in the same locations Remove all hard drives Disconnect the SAS SATA SSD data cable s and power cable from the hard drive backplane Disconnect the power data cable from the control panel board Press the hard drive backplane blue release tabs in the direction of the arrows to disengage the backplane from the chassis Pull the hard drive backplane away from the system until the securing hooks on the hard drive backplane are free from the slots on the chassis 91 92 Figure 51 Removing and Installing the Hard Drive Backplane CV ONS ss securing hooks securing slot release tabs 2 SAS A connector backplane signal connector eo SS backplane power connector SAS B connector hard drive backplane hard drive connectors 8 Figure 52 Cabling Diagram of the Hard Drive Backplane for a Redundant PSU System OO Powe NS system board hard drive backplane SAS B cable connector power cable connector signal cable connector 6 7 8 9 SAS A cable connector cable routing guide power distribution board cable retention latch 93 Figure 53 Cabling Diagram of the Hard Drive Backplane for a Non Redundant PSU System system board hard drive backplane SAS B cable connector power cable connector signal cable connector SAS A cable connector D o eN za Installing The Hard Drive Backplane 7 cable routing guide FAN1 slot cable retention latch n
97. nced ECC Mode Mirror Mode Spare Mode Spare with Advanced ECC Mode and Dell Fault Resilient Mode By default the Memory Operating Mode option is set to Optimizer Mode K NOTE The Memory Operating Mode can have different defaults and available options based on the memory configuration K NOTE The Dell Fault Resilient Mode establishes an area of memory that is fault resilient This mode can be used by an operating system that supports the feature to load critical applications or enables the operating system kernel to maximize system availability If this field is Enabled memory interleaving is supported if a symmetric memory configuration is installed If Disabled the system supports Non Uniform Memory architecture NUMA asymmetric memory configurations By default Node Interleaving option is set to Disabled Processor Settings Screen Menu Item Logical Processor QPI Speed 22 Description Allows you to enable or disable logical processors and display the number of logical processors If the Logical Processor option is set to Enabled the BIOS displays all the logical processors If this option is set to Disabled the BIOS only displays one logical processor per core By default the Logical Processor option is set to Enabled Allows you to set the QuickPath Interconnect data rate settings By default the QPI Speed option is set to Maximum data rate Menu Item Alternate RTID Requestor Transaction ID Setting
98. nd the hard drive backplane K NOTE Route the hard drive backplane power cable through the FAN1 slot s fan blank Close the system Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Removing The Redundant Power Supply Unit Divider A CAUTION Many repairs may only be done by a certified service technician You should only perform en P ro ba 88 troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Disconnect the power cable from the power source and the power supplies and remove the cables from the strap Remove the redundant power supplies Open the system Remove the screw securing the redundant power supply unit divider to the power supply unit cage Slide the redundant power supply unit divider out push it down and slide it out of the power supply unit cage Figure 49 Removing and Installing the Redundant Power Supply Unit Divider 1 power supply unit divider alignment notches 4 power supply unit cage screw 5 power supply unit cage 2 power supply unit divider alignment tabs 3 redun
99. nection The cable may be necessary for proper operation System functionality may be degraded Check if the cable is present then reinstall or reconnect The system board lt name gt cable is not connected or is improperly connected System board lt name gt cable connection failure Check connection The cable may be necessary for proper operation System functionality may be degraded Error Code MEM0000 MEMO0001 MEM0007 MEMO0701 MEM0702 MEM1205 Message Information Action Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message Details Action Message LCD Message Details Action Message Check if the cable is present then reinstall or reconnect Persistent correctable memory errors detected on a memory device at location s lt ocation gt This is an early indicator of a possible future uncorrectable error Re seat the memory modules If the issue persists see Getting Help Multi bit memory errors detected on a memory device at location s lt ocation Multi bit memory error on lt ocation gt Re seat memory The memory module has encountered an uncorrectable error System performance may be degraded The operating system and or applications may fail as a result Re seat the memory modules If the issue persists see Getting Help Unsupported memory configuration check memory device at locati
100. nly perform eae mm P WEN troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Try using a different CD or DVD Enter the System Setup and ensure that the integrated SATA controller and the drive s SATA port are enabled Run the appropriate diagnostic test Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system Remove the front bezel Ensure that the interface cable is securely connected to the optical drive and to the controller Ensure that a power cable is properly connected to the drive Close the system If the problem is not resolved see Getting Help 107 Troubleshooting A Hard Drive ai EN 4 5 CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION This troubleshooting procedure can erase data stored on the hard drive Before you proceed back up all fi
101. nput power for one minute Ensure the processor is seated correctly Reapply input power and turn on the system Pn P IN If the issue persists see Getting Help CPU bus parity error detected CPU bus parity error detected Power cycle system System event log and operating system logs may indicate that the exception is external to the processor 1 Check system and operating system logs for exceptions If no exceptions are found continue Turn off the system and remove input power for one minute Ensure the processor is seated correctly Reapply input power and turn on the system E P ON If the issue persists see Getting Help CPU bus initialization error detected CPU bus initialization error detected Power cycle system System event log and operating system logs may indicate that the exception is external to the processor 1 Check system and operating system logs for exceptions If no exceptions are found continue Turn off the system and remove input power for one minute Ensure the processor is seated correctly Reapply input power and turn on the system oP ta ba If the issue persists see Getting Help CPU lt number gt machine check error detected CPU lt number gt machine check error detected Power cycle system System event log and operating system logs may indicate that the exception is external to the processor 1 Check system and operating system logs for exceptions If no exceptions are f
102. nu Item Boot Mode Boot Sequence Retry BIOS Boot Settings UEFI Boot Settings One Time Boot Description Allows you to set the boot mode of the system A CAUTION Switching the boot mode may prevent the system from booting if the operating system is not installed in the same boot mode If the operating system supports UEFI you can set this option to UEFI Setting this field to BIOS allows compatibility with non UEFI operating systems By default the Boot Mode option is set to BIOS NOTE Setting this field to UEFI disables BIOS Boot Settings menu Setting this field to BIOS disables the UEFI Boot Settings menu Allows you to enable or disable the boot sequence retry feature If this field is enabled and the system fails to boot the system reattempts the boot sequence after 30 seconds By default the Boot Sequence Retry option is set to Disabled Allows you to enable or disable BIOS Boot options K NOTE This option is enabled only if the boot mode is BIOS Allows you to enable or disable UEFI Boot options The Boot options include IPv4 PXE and IPv6 PXE By default the UEFI PXE boot protocol is set to IPv4 K NOTE This option is enabled only if the boot mode is UEFI Allows you to enable or disable a one time boot from a selected device Integrated Devices Screen Menu Item Integrated RAID Controller User Accessible USB Ports Internal USB Port 24 Description Allows you to enable or disable t
103. oblem is still indicated go to step 12 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system 7 Check the memory channels and ensure that they are populated correctly 105 Reseat the memory modules in their sockets Close the system Enter the System Setup and check the system memory setting If the problem is not resolved proceed with the next step Open the system If a diagnostic test or error message indicates a specific memory module as faulty swap or replace the module with a known good memory module To troubleshoot an unspecified faulty memory module replace the memory module in the first DIMM socket with a module of the same type and capacity If an error message is displayed on the screen this may indicate a problem with the installed DIMM type s incorrect DIMM installation or defective DIMM s Follow the on screen instructions to resolve the problem For more information see General Memory Module Installation Guidelines Close the system As the system boots observe any error message that is displayed and the diagnostic indicators on the front of the system If the memory problem is still indicated repeat step 12 through step 15 for each memory module installed If the problem persists after all memory modules have been checked see Getting Help Troubleshooting An Internal USB Key A CAUTION Many repairs may only be done by a certified servic
104. of the memory modules may not be installed properly Repeat step 4 through step 7 of this procedure checking to ensure that the memory modules are firmly seated in their sockets 14 Run the appropriate diagnostic test For more information see Using System Diagnostics Hard Drives Your system supports e up to eight 3 5 inch or 2 5 inch hot swappable hard drives e upto four 3 5 inch or 2 5 inch hot swappable hard drives for software RAID 4 NOTE On software RAID systems slots 4 through 7 are not functional and are pre installed with dual slot hard drive blanks All hard drives connect to the system board through the hard drive backplane Hot swappable hard drives are supplied in hot swappable hard drive carriers that fit in the hard drive slots 48 CAUTION Before attempting to remove or install a hard drive while the system is running see the documentation for the storage controller card to ensure that the host adapter is configured correctly to support hot swap hard drive removal and insertion CAUTION Do not turn off or reboot your system while the hard drive is being formatted Doing so can cause a hard drive failure E NOTE Use only hard drives that have been tested and approved for use with the hard drive backplane When you format a hard drive allow enough time for the formatting to be completed Be aware that high capacity hard drives can take a number of hours to format Removing A 3 5 Inch Hard Drive Blank A
105. on lt ocatiom Unsupported memory configuration Check memory lt ocation gt The memory may not be seated correctly misconfigured or has failed Memory size is reduced Check the memory configuration Re seat the memory modules If the issue persists see Getting Help Correctable memory error rate exceeded for lt ocation gt The memory may not be operational This an early indicator of a possible future uncorrectable error Re seat the memory modules If the issue persists see Getting Help Correctable memory error rate exceeded for lt ocation gt Correctable memory error rate exceeded for lt ocation gt Re seat memory The memory may not be operational This an early indicator of a possible future uncorrectable error Re seat the memory modules If the issue persists see Getting Help Memory mirror redundancy is lost Check memory device at location s lt ocation gt 129 Error Code MEM1208 MEM8000 PC11302 PC1I1304 PC11308 130 Message Information LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message Details Action Message LCD Message Action Message LCD Message Details Memory mirror lost on lt ocation gt Power cycle system The memory may not be seated correctly misconfigured or has failed Check the memory configuration Re seat the memory modules If the issue persists
106. on in System Setup select System BIOS Serial Communication screen Serial Communication select On with Console Redirection NOTE By default help text for the selected field is displayed in the graphical browser To view the help text in the text browser press lt F1 gt Choosing The System Boot Mode System Setup enables you to specify the boot mode for installing your operating system e BIOS boot mode the default is the standard BIOS level boot interface 19 e UEFI boot mode is an enhanced 64 bit boot interface based on Unified Extensible Firmware Interface UEFI specifications that overlays the system BIOS You must select the boot mode in the Boot Mode field of the Boot Settings screen of System Setup Once you specify the boot mode the system boots in the specified boot mode and you then proceed to install your operating system from that mode Thereafter you must boot the system in the same boot mode BIOS or UEFI to access the installed operating system Trying to boot the operating system from the other boot mode will cause the system to halt at startup NOTE Operating systems must be UEFI compatible to be installed from the UEFI boot mode DOS and 32 bit operating systems do not support UEFI and can only be installed from the BIOS boot mode K NOTE For the latest information on supported operating systems go to dell com ossupport Entering System Setup 1 Turn on or restart your system 2 Press lt F2 g
107. on including any attached peripherals Installing Memory Modules A A PF W N WARNING The memory modules are hot to the touch for some time after the system has been powered down Allow time for the memory modules to cool before handling them Handle the memory modules by the card edges and avoid touching the components or metallic contacts on the memory module CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION To ensure proper system cooling memory module blanks must be installed in any memory socket that is not occupied Remove memory module blanks only if you intend to install memory modules in those sockets Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system H applicable remove the cooling shroud Locate the memory module sockets CAUTION Handle each memory module only by the card edges making sure not to touch the middle of the memory module or metallic contacts To avoid damaging the memory module handle only one memory module at a time H a memory module or a memory module blank is installed
108. on redundant power supply A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product w o d ep mm p 94 Holding the blue release tabs align the slots on the hard drive backplane with the securing hooks on the chassis Push the hard drive backplane down until the release tabs snap into place Attach the SAS A cable to the SAS A connector and the SAS B cable to the SAS B connector on the hard drive backplane Connect the power cable s to the hard drive backplane Route the power data cables along the chassis wall Install the hard drives in their original locations Close the system Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 9 H applicable install the front bezel Control Panel Assembly Removing The Control Panel Board A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is n
109. online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION To ensure proper system cooling memory module blanks must be installed in any memory socket that is not occupied Remove memory module blanks only if you intend to install memory modules in those sockets Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system Remove the cooling shroud Locate the appropriate memory module socket s To release the memory module blank from the socket simultaneously press the ejectors on both ends of the memory module socket CAUTION Handle each memory module only on the card edges making sure not to touch the middle of the memory module or metallic contacts To avoid damaging the memory module handle only one memory module at a time Figure 17 Ejecting The Memory Module 1 memory module 2 memory module socket ejectors 2 2 memory module socket H a memory module or a memory module blank is installed in the socket remove it E NOTE Retain removed memory module blank s for future use 7 8 9 Figure 18 Removing The Memory Module 1 memory module memory module blank Install the cooling shroud Close the system Reconnect the system to its electrical outlet and turn the system
110. onnecting to DC power or installing grounds yourself All electrical wiring must comply with applicable local or national codes and practices Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow all safety instructions that came with the product 1 Strip the insulation from the ends of the DC power wires exposing approximately 13 mm 0 5 inch of copper wire WARNING Reversing polarity when connecting DC power wires can permanently damage the power supply or the system 2 Insert the copper ends into the mating connectors and tighten the captive screws at the top of the mating connector using a 2 Phillips screwdriver WARNING To protect the power supply from electrostatic discharge the captive screws must be covered with the rubber cap before inserting the mating connector into the power supply 3 Rotate the rubber cap clockwise to fix it over the captive screws Insert the mating connector into the power supply Figure 42 Assembling the DC Input Power Wires 1 DC power socket 5 wire 48 V 2 rubber cap BD wire RTN 3 captive screws 2 7 grounding wire 4 DC power connector 80 Removing A DC Power Supply WARNING For equipment using 48 60 V DC power supplies a qualified electrician must perform all connections to DC power and to safety grounds Do not attempt connecting to DC power or installing grounds yourself All electrical wiring must comply with applicable loc
111. orage and a custom deployment environment that allows automation of server configuration scripts and imaging It emulates USB device s For more information see the DRAC7 User s Guide at dell com support manuals Replacing An SD vFlash Card 1 Locate the vFlash media slot on the iDRAC Ports card 2 To remove the installed SD vFlash card push inward on the card to release it 3 Pull the card from the card slot Figure 35 Removing and Installing the SD vFlash Card 1 SD vFlash card 2 SD vFlash card slot 4 To install the SD vFlash card with the label side facing up insert the contact pin end of the SD card into the card slot on the module E NOTE The slot is keyed to ensure correct insertion of the card 5 Press inward on the card to lock it into the slot Internal Dual SD Module NOTE When the Redundancy option is set to Mirror Mode in the Integrated Devices screen of the System Setup the information is replicated from one SD card to another 68 Removing The Internal Dual SD Module A CAUTION Many repairs may only be done by a certified service technician You should only perform m o umpe Se UN troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the
112. orized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system Disconnect any cables connected to the iDRAC Ports card Lift the expansion card latch Remove the iDRAC Ports card If installed remove the expansion card from slot 1 of expansion card riser 1 Supporting the expansion card riser hold the iDRAC Ports card by its edges and remove it from the iDRAC Ports card connector on the riser If you are removing the card permanently install a metal filler bracket over the empty expansion slot opening and close the expansion card latch NOTE You must install a filler bracket over an empty expansion slot to maintain Federal Communications Commission FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system Close the system Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Figure 34 Removing and Installing the iDRAC Ports Card 1 expansion card riser 1 2 iDRAC Ports card 3 iDRAC Ports card alignment slot Installing The iDRAC Ports Card A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in yo
113. ot change the System Password If the password jumper setting is disabled the existing System Password and Setup Password is deleted and you need not provide the system password to log on to the system To assign a system and or setup password 1 To enter System Setup press lt F2 gt immediately after a power on or reboot 2 Inthe System Setup Main Menu select System BIOS and press lt Enter gt The System BIOS screen is displayed 3 In the System BIOS screen select System Security and press lt Enter gt The System Security screen is displayed In the System Security screen verify that Password Status is Unlocked Select System Password enter your system password and press lt Enter gt or lt Tab gt Use the following guidelines to assign the system password A password can have up to 32 characters The password can contain the numbers 0 through 9 Only lower case letters are valid upper case letters are not allowed Only the following special characters are allowed space G IDN 1 C A message prompts you to re enter the system password Re enter the system password that you entered earlier and click OK Select Setup Password enter your system password and press lt Enter gt or lt Tab gt A message prompts you to re enter the setup password Re enter the setup password that you entered earlier and click OK Press lt Esc gt to return to the System BIOS screen Press lt Esc g
114. ot covered by your warranty Read and follow the safety instructions that came with the product If installed remove the front bezel Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system CAUTION The display module connector is a ZIF zero insertion force connector Ensure that the locking tab on the connector is released before removal and insertion The locking tab must be engaged after insertion Disconnect the USB cable control panel cable and the display module cable from the control panel board Using a 2 Phillips screwdriver remove the two screws that secure the control panel board to the chassis Slide the control panel board toward the back and lift it out of the system Figure 54 Removing and Installing the Control Panel Board 1 control panel board 2 screws 2 3 control panel data cable 95 4 USB cable Installing The Control Panel Board Bai CAUTION Many repairs may only be done by a certified service technician You should only perform d Som PS amp troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Align the screw holes on the control panel board with the
115. ou if tests are completed successfully e View error messages that inform you of problems encountered during testing When To Use The Embedded System Diagnostics If a major component or device in the system does not operate properly running the embedded system diagnostics may indicate component failure Running The Embedded System Diagnostics The embedded system diagnostics program is run from the Dell Lifecycle Controller L i CAUTION Use the embedded system diagnostics to test only your system Using this program with other systems may cause invalid results or error messages 1 As the system boots press lt F11 gt 2 Use the up and down arrow keys to select System Utilities Launch Dell Diagnostics 111 The ePSA Pre boot System Assessment window is displayed listing all devices detected in the system The diagnostics starts executing the tests on all the detected devices System Diagnostic Controls Menu Configuration Results System Health Event Log Description Displays the configuration and status information of all detected devices Displays the results of all tests that are executed Provides the current overview of the system performance Displays a time stamped log of the results of all tests run on the system This is displayed if at least one event description is recorded For information about embedded system diagnostics see the De Enhanced Pre boot System Assessment User Guide at dell com support
116. oubleshooting External Connectons EE Troubleshooting The Video Subsystem Troubleshooting A USB Deviece ENEE Troubleshooting A Serial 1 0 Deviee ENEE Troubleshooting A NISSEN HE ada ain aaaiiae Troubleshooting A Wet System Troubleshooting A Damaged System Troubleshooting The System Batter Troubleshooting Power Supplies Troubleshooting Cooling Problems Troubleshooting Cooling Fans Troubleshooting System Memory Troubleshooting An Internal USB Key Troubleshooting An SD Card ENEE Troubleshooting An Optical Drive Troubleshooting A Hard Drive Troubleshooting A Storage Controller EEN Troubleshooting Expansion Cards EEN Troubleshooting ropp egte ue acd tiene ded ain Ee AER 5 Using System Diagnostics scssssssssessssssscsssssesscseessesssseeseessessesessessesaesaceseeseeaeeacsaceaseaees 111 De lO nlim Digg DOSS e sce caadetczsarsvestdute salt eaaa aai aaar EEan aaa aeaa Eege eege Gln ascend 111 Dell Embedded System Diagnostics 111 When To Use The Embedded System Diagnostics 111 Running The Embedded System Diagnostics System Diagnostic Controls 6 Jumpers And RN 113 System Board Jumper Settngs ENEE 113 System Board CoN EC O S a araa ae a aaa aera aeaa a eaea ae aeaaea aeaa eeta aab eaivts 114 Disabling A Forgotten Bassword ANNE 115 7 Technical Sp cifications sr irani iener tei rasain tie arint 117 8 System E 123 LED E EE 123 Viewing CD ME SSageSits EE 123 Removing LCD Messages3 antag cinta AER eege A
117. ound continue Turn off the system and remove input power for one minute Ensure the processor is seated correctly Reapply input power and turn on the system 127 Error Code FANO0000 FANO001 FAN1201 HWC1001 HWC2003 HWC2005 128 Message Information Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details 5 If the issue persists see Getting Help Fan lt number gt RPM is less than the lower warning threshold Fan operating speed is out of range Remove and reinstall the fan If the issue persists see Getting Help Fan lt number gt RPM is less than the lower critical threshold Fan lt number gt RPM is outside of range Check fan Fan operating speed is out of range Remove and reinstall the fan If the issue persists see Getting Help Fan redundancy is lost Fan redundancy is lost Check fans Fan has failed Remove and reinstall failed fans or install additional fans The lt name gt is absent The lt name gt is absent Check hardware The absent device may be necessary for proper operation System functionality may be degraded Reinstall or reconnect the hardware The storage lt name gt cable is not connected or is improperly connected Storage lt name gt cable or interconnect failure Check con
118. ource is connected to the power supply and that the power supply is operational Flashing amber Indicates a problem with the power supply A CAUTION When correcting a power supply mismatch replace only the power supply with the flashing indicator Swapping the opposite power supply to make a matched pair can result in an error condition and unexpected system shutdown To change from a High Output configuration to a Low Output configuration or vice versa you must power down the system Power Indicator Condition Pattern A CAUTION AC power supplies support both 220 V and 110 V input voltages with the exception of Titanium power supplies which support only 220 V When two identical power supplies receive different input voltages they can output different wattages and trigger a mismatch A CAUTION If two power supplies are used they must be of the same type and have the same maximum output power A CAUTION Combining AC and DC power supplies is not supported and triggers a mismatch Flashing green When hot adding a power supply this indicates that the power supply is mismatched with the other power supply in terms of efficiency feature set health status and supported voltage Replace the power supply that has the flashing indicator with a power supply that matches the capacity of the other installed power supply Power Indicator Codes For Non Redundant Power Supply The non redundant power supply has a status indicator and a se
119. ower critical threshold System inlet temperature is outside of range Ambient air temperature is too cool Check the system operating environment The system inlet temperature is greater than the upper warning threshold System inlet temperature is outside of range Ambient air temperature is too warm or one or more fans may have failed Check the system operating environment and review event log for fan failures The system inlet temperature is greater than the upper critical threshold System inlet lt name gt temperature is outside of range Check Fans Ambient air temperature is too warm or one or more fans may have failed Check the system operating environment and review event log for fan failures The system board lt name gt voltage is outside of the allowable range System board voltage is outside of range System hardware detected an over voltage or under voltage condition If multiple voltage exceptions occur consecutively the system may power down in fail safe mode Error Code Message Information Action f 1 Review system logs for power supply exceptions 2 Re configure the system to minimum configuration inspect and reinstall system cables 3 Ifthe issue persists see Getting Help Warning Messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task For example before you format a hard drive a message warns you that you may
120. pare If persistent correctable errors are detected on a rank the data from this rank is copied to the spare rank and the failed rank is disabled With memory sparing enabled the system memory available to the operating system is reduced by one rank per channel For example in a system with three 8 GB dual rank DIMMs the available system memory is 1 2 ranks channel x 3 DIMMs x 8 GB 12 GB and not 3 DIMMs x 8 GB 24 GB K NOTE Memory sparing does not offer protection against a multi bit uncorrectable error K NOTE Both Advanced ECC Lockstep and Optimizer modes support Memory Sparing Memory Mirroring Memory Mirroring offers the strongest DIMM reliability mode compared to all other modes providing improved uncorrectable multi bit failure protection In a mirrored configuration the total available system memory is one half of the total installed physical memory Half of the installed memory is used to mirror the active DIMMs In the event of an uncorrectable error the system will switch over to the mirrored copy This ensures SDDC and multi bit protection Memory installation guidelines NOTE The first memory channel for each processor Channel 1 is disabled and not available for Memory Mirroring e Memory channels 2 and 3 must be populated e Memory modules must be identical in size speed and technology e DIMMs installed in memory sockets with white release tabs must be identical and similar rule applies for socket
121. placing the Internal USB Key 1 USB memory key connector 2 USB memory key Expansion Cards And Expansion Card Risers E NOTE A missing or an unsupported expansion card riser logs an SEL event It does not prevent your system from powering on and no BIOS POST message or F1 F2 pause is displayed Expansion Card Installation Guidelines Your system supports e PCI Express Generation 2 and Generation 3 expansion cards e Different expansion card risers for single and dual processor configurations The following table provides the riser configurations for single and dual processor systems Table 3 Riser Configuration for Single and Dual Processor Systems Expansion Card Slots Number of Processors Riser 1 Riser 2 PCIE_G2_X4 PCIE_G3_X8 SP iDRAC Ports Card PCIE_G3_X4 PCIE_G3_X4 PCIE_G3_X16 PCIE_G3_X8 oe iDRAC Ports Card PCIE_G3_X8 PCIE_G3_X8 K NOTE The expansion card risers listed in the above table cannot be interchanged between single and dual processor systems e Only a three fourth length GPU card is supported for the PCle expansion card slot slot 2 on riser 2 Use the following table as a guide for installing expansion cards to ensure proper cooling and mechanical fit The expansion cards with the highest priority must be installed first using the slot priority indicated All other expansion cards must be installed in card priority and slot priority order 60 Table 4 Expansion Card Installation Priority for Ri
122. pply handle 7 Installing An AC Power Supply A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Verify that both the power supplies are the same type and have the same maximum output power E NOTE The maximum output power shown in Watts is listed on the power supply label H applicable remove the power supply blank Slide the new power supply into the chassis until the power supply is fully seated and the release latch snaps into place K NOTE If you unlatched the cable management arm re latch it For information about the cable management arm see the system s rack documentation Connect the power cable to the power supply and plug the cable into a power outlet A CAUTION When connecting the power cable secure the cable with the strap NOTE When installing hot swapping or hot adding a new power supply allow several seconds for the system to recognize the power supply and determine its status The power supply status indicator turns green to signify that the power supply is functioning properly Wiring Instructions For A DC Power Supply Your system supports up to two
123. r By default the DCU IP Prefetcher option is set to Enabled Allows you enable or disable execute disable memory protection technology By default the Execute Disable option is set to Enabled Allows you to enable or disable the OS capability to put logical processors in the idling state in order to reduce power consumption By default the option is set to Disabled Allows you to control the number of enabled cores in each processor By default the Number of Cores per Processor option is set to All Specifies if the processor s support 64 bit extensions Displays the maximum core frequency of the processor Displays the bus speed of the processors NOTE The processor bus speed option displays only when both the processors are installed K NOTE The following settings are displayed for each processor installed in the system Displays the family model and stepping of the processor as defined by Intel Displays the brand name reported by the processor Displays the total L2 cache Displays the total L3 cache Displays the number of cores per processor 23 SATA Settings Screen Menu Item Embedded SATA PortE Description Allows the embedded SATA to be set to Off ATA AHCI or RAID modes By default the Embedded SATA option is set to AHCI Auto enables BIOS support for the device attached to SATA port E Off disables BIOS support for the device By default Port E is set to Auto Boot Settings Screen Me
124. r factory floor 120 Data center air filtration as defined by ISO Class 8 per ISO 14644 1 with a 95 upper confidence limit NOTE Air entering the data center must have MERV11 or MERV13 filtration Environmental Conductive Dust Air must be free of conductive dust zinc whiskers or other conductive particles NOTE Applies to data center and non data center p environments Corrosive Dust e Air must be free of corrosive dust K NOTE Applies to data center and non data center e Residual dust present in the air must havea environments deliquescent point less than 60 relative humidity Gaseous Contamination E NOTE Maximum corrosive contaminant levels measured at lt 50 relative humidity Copper Coupon Corrosion Rate lt 300 A month per Class G1 as defined by ANSI 1SA71 04 1985 Silver Coupon Corrosion Rate lt 200 A month as defined by AHSRAE TC9 9 121 122 System Messages LCD Messages K NOTE Applicable only if your system has an LCD display The LCD messages consist of brief text messages that refer to events recorded in the System Event Log SEL For information on the SEL and configuring system management settings see the systems management software documentation NOTE If your system fails to boot press the System ID button for at least 5 seconds until an error code is displayed on the LCD Record the code then see System Error Messages Viewing LCD Messages If a system error occurs
125. r support link based on your need 141
126. radcas saucsesceveedsed ikia didadada di tiada ianh System Setup Main Screen System BIOS Screen System Information Screen Memory Settings Sept eege eege Ee dereen Processor Settings Sereen deer ENEE EEN SATA S ttingS SGree Msc eege uerge D Sebaa ee Eh e Boot Settings SCreeivieccccsecccvccsvessicvcsescscveceuscrcccosseacssedevesveruectedcsdseucsesderveviet idi dadadada taiii iiaii adiada ididiin Integrated Devices Screen aaa aeaee aer a iil odin atin aie eaae amides Serial Communications Screen System Profile Settings Screen Syst m Sec rity Sereen aeaa ue aa a aAa aaa aaa deeg aar EE ER EE System And Setup Password Features 28 Assigning A System And Or Setup Password EEN 29 Deleting Or Changing An Existing System And Or Setup Password 29 Using Your System Password To Secure Your System Operating With A Setup Password Enabled NEEN Entering he VERT Boot Manag Gre eet sitesi See e ENEE tend eee rsa SE dee cede Ee Using The Boot Manager Navigation Keys Boot Manager Spreen csi cececscccccssesvecceasevscecsavenseeveesvccscusstvesvcavseredsccsceudeutcarcctcivacsvandcsedevcubciederdduadveavecvediedcratees 31 UERL RBootMlentt EEEE AE AEO EEA S O AEE EEA ENE deeg SA er 32 Embedded System Management 32 IDRAG Settings UE 32 Entering The iDRAC Settings Ulm 32 REIBEL EE 32 3 Installing System Components een 35 dou EE Ke 35 Front B zel Optional eege ae a aaia aa ana ENEE EE adler 35 installing The Fron
127. rating hours For temperatures between 40 C and 45 C de rate maximum allowable dry bulb temperature by 1 C per 125 m above 950 m 1 F per 228 ft Expanded Operating Temperature Restrictions e Do not perform a cold startup below 5 C e Allow processor performance degrade e Non redundant power supplies are not supported e Non Dell qualified peripheral cards and or peripheral cards greater than 25 W are not supported e Maximum altitude for the operating temperature must be 3050 m 10 000 ft Environmental NOTE For additional information about environmental measurements for specific system configurations see dell com environmental_datasheets Temperature Maximum Temperature Gradient Operating and Storage 20 C h 36 F h Storage Temperature Limits 40 C to 65 C 40 F to 149 F Temperature Continuous Operation 119 Environmental Temperature Ranges for altitude less than 950 m or 3117 ft Humidity Percentage Range Relative Humidity Storage Maximum Vibration Operating Storage Maximum Shock Operating Storage Maximum Altitude Operating Storage Operating Altitude De rating Up to 35 C 95 F 35 C to 40 C 95 F to 104 F 40 C to 45 C 104 F to 113 F Particulate Contamination 10 C to 35 C 50 F to 95 F with no direct sunlight on the equipment 10 to 80 Relative Humidity with 26 C 78 8 F maximum dew point 5 to 95 RH with 33
128. rd drive blanks are available only on software RAID systems The blank hard drive slots are not available for software RAID LCD Panel Features The system s LCD panel provides system information and status and error messages to indicate when the system is operating correctly or when the system needs attention See LCD Error Messages for information about specific error codes e The LCD backlight lights blue during normal operating conditions and lights amber to indicate an error condition e The LCD backlight is off when the system is in standby mode and can be turned on by pressing either the Select Left or Right button on the LCD panel e The LCD backlight remains off if LCD messaging is turned off through the iDRAC utility the LCD panel or other tools 1 2 Figure 3 LCD Panel Features Item Button 1 Left 2 Select 3 Right Home Screen Description Moves the cursor back in one step increments Selects the menu item highlighted by the cursor Moves the cursor forward in one step increments During message scrolling e Press once to increase scrolling speed e Press again to stop e Press again to return to default scrolling speed e Press again to repeat the cycle The Home screen displays user configurable information about the system This screen is displayed during normal system operation when there are no status messages or errors When the system is in standby mode the LCD backlight turns off aft
129. re fragile and can be permanently damaged Be careful not to bend the pins in the socket when removing the processor out of the socket Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor Figure 39 Removing and Installing a Processor 1 processor 5 ZIF socket 2 processor shield 6 socket release lever 3 notches in processor 4 4 socket keys 4 NOTE After removing the processor place it in an antistatic container for reuse return or temporary storage Do not touch the bottom of the processor Touch only the side edges of the processor Installing A Processor A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE If you install a second processor you must e remove the dummy fan from the FAN6 slot e install a cooling fan in the FANG slot e upgrade both the expansion card risers riser 1 and riser 2 Before upgrading your system download the latest system BIOS version from dell com support and follow the instructions included in the compressed download file to install the update on your system 75 E
130. s with black release tabs For example DIMMs installed in sockets A2 and A3 must be identical Sample Memory Configurations The following tables show sample memory configurations that follow the appropriate memory guidelines stated in this section E NOTE 16 GB quad rank RDIMMs are not supported K NOTE 1R 2R and 4R in the following tables indicate single dual and quad rank DIMMs respectively Table 1 Memory Configurations Single Processor System Capacity DIMM Size in Number of Organization and DIMM Slot Population in GB GB DIMMs Speed 2 2 1 1R x8 1333 MT s Al 1R x8 1600 MT s 4 2 2 1R x8 1333 MT s A1 A2 44 System Capacity in GB 20 24 32 48 96 128 192 DIMM Size in GB 16 16 32 32 Number of DIMMs Table 2 Memory Configurations Two Processors System Capacity in GB 4 24 48 96 128 160 192 DIMM Size in GB 16 16 16 16 Number of DIMMs 2 10 12 Organization and Speed 1R x8 1600 MT s 1R x8 1333 MT s 1R x8 1600 MT s 1R x8 1333 MT s 1R x8 1600 MT s 1R x8 1333 MT s 1R x8 1600 MT s 2R x4 1333 MT s 2R x4 1600 MT s 2R x4 1333 MT s 2R x4 1600 MT s 2R x4 1333 MT s 2R x4 1600 MT s 2R x4 1333 MT s 2R x4 1600 MT s AR x4 1066 MT s 4R x4 1066 MT s Organization and Speed 1R x8 1333 MT s 1R x8 1600 MT s 1R x8 1333 MT s 1R x8 1600 MT s 1R x8 1333 MT s 1R x8 1600 MT s 2R x8
131. s depend on the memory mode selected E NOTE x4 and x8 DRAM based DIMMs can be mixed providing support for Reliability Availability and Serviceability RAS features However all guidelines for specific RAS features must be followed x4 DRAM based DIMMs retain Single Device Data Correction SDDC in either memory optimized independent channel or Advanced ECC modes x8 DRAM based DIMMs require Advanced ECC mode to gain SDDC The following sections provide additional slot population guidelines for each mode Advanced ECC Lockstep Advanced ECC mode extends SDDC from x4 DRAM based DIMMs to both x4 and x8 DRAMs This protects against single DRAM chip failures during normal operation Memory installation guidelines Memory sockets A1 A4 B1 and B4 are disabled and do not supported Advanced ECC mode DIMMs must be installed in matched pairs DIMMs installed in memory sockets A2 B2 must match DIMMs installed in memory sockets A3 B3 and DIMMs installed in memory sockets A5 B5 must match DIMMs installed in memory sockets A6 B6 43 K NOTE Advanced ECC with mirroring is not supported Memory Optimized Independent Channel Mode This mode supports SDDC only for memory modules that use x4 device width and does not impose any specific slot population requirements Memory Sparing K NOTE To use memory sparing this feature must be enabled in the System Setup In this mode one rank per channel is reserved as a s
132. ser 2 Card Priority Card Type Slot Priority Max Allowed 1 External RAID 4 3 2 1 2 CNAs 4 3 2 3 3 10 Gb NICs 4 3 2 3 4 FC8 HBA 4 3 2 3 5 FC4 HBA 4 3 2 3 6 1 Gb NICs 4 3 2 3 7 Non RAID 4 3 2 3 8 FC16 HBA 4 3 2 3 Removing An Expansion Card ray CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system Lift the expansion card latch Hold the expansion card by its edges and remove it from the expansion card connector on the expansion card riser If you are removing the card permanently install a metal filler bracket over the empty expansion slot opening and close the expansion card latch NOTE You must install a filler bracket over an empty expansion slot to maintain Federal Communications Commission FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system Close the system Reconnect the system to its electrical outlet and turn the system on including any attached p
133. sertion The locking tab must be engaged after insertion Disconnect the display module cable from the control panel board K NOTE The control panel has six tabs that secure it to the chassis ran CAUTION Applying excessive force may damage the control panel Hold the top edge of the control panel at the corners and pull upward until the control panel tabs release Pull the control panel away from the chassis 1 2 notches on chassis front wall 6 control panel Installing The Control Panel A CAUTION Many repairs may only be done by a certified service technician You should only perform eo m Pa troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Slide the left side of the control panel into the chassis so that the left tab on the control panel aligns with the slot on the chassis wall and the top left tab aligns with the slot on the top of the chassis Pull the display module cable through the opening and into the chassis Push the right side of the control panel until the top right tab aligns with the top of the chassis and the control panel snaps into place CAUTION The display module connector is a ZIF zero insertion force connector Ensure that the locking tab
134. shroud into the chassis until firmly seated If applicable install the full length full height expansion card on slot 2 of expansion card riser 2 Close the system Reconnect the system to its electrical outlet and turn the system on including any attached peripherals System Memory Your system supports DDR3 unbuffered ECC DIMMs UDIMM ECC and registered DIMMs RDIMMs It supports DDR3 and DDR3L voltage specifications E NOTE MT s indicates DIMM speed in MegatTransfers per second Memory bus operating frequency can be 1600 MT s 1333 MT s 1066 MT s or 800 MT s depending on DIMM type UDIMM or RDIMM DIMM configuration number of ranks maximum frequency of the DIMMs number of DIMMs populated per channel DIMM operating voltage system profile selected for example Performance Optimized Custom or Dense Configuration Optimized maximum supported DIMM frequency of the processors The following table shows the memory populations and operating frequencies for the supported configurations DIMM Type DIMMs Operating Frequency in MT s Maximum DIMM Rank Populated Channel Channel 1 5 V 1 35 V UDIMM ECC 1 1333 1066 and 800 1333 1066 and 800 Dual rank 2 1333 1066 and 800 1066 and 800 Dual rank RDIMM 1 1600 1333 1066 and 800 1333 1066 and 800 Dual rank 1333 1066 and 800 Quad rank 2 1333 1066 and 800 1066 and 800 Dual rank 1600 1333 1066 and 1066 1333 1066 and 800 Quad rank 1066 and 800 1066 and 800 The system
135. sis A CAUTION Do not lift the system board assembly by grasping a memory module processor or other components Figure 55 Removing and Installing the System Board 1 release screws 9 2 system board holder 3 system board Installing The System Board A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Unpack the new system board assembly CAUTION Do not lift the system board assembly by grasping a memory module processor or other components 99 E P ON 100 A CAUTION Take care not to damage the system identification button while placing the system board into the chassis Holding the system board holder lower the system board into the chassis Push the system board toward the back of the chassis until the board clicks into place Install the system battery Replace the following a internal dual SD module b expansion cards and the integrated storage controller card c expansion card risers d power supply s e memory modules f cooling shroud g Ifinstalled full length expansion card on slot 2 of expansion card riser 2 Connect the cables to the syste
136. ssage Details Action Message Details Action Message LCD Message Details Action Message LCD Message Power supply redundancy is lost The power supply tries to operate in a degraded state System Performance and power redundancy may be degraded or lost Check input power Reinstall the power supply If the issue persists see Getting Help The power supplies are not redundant Insufficient resources to maintain normal operations PSU redundancy degraded Check PSU cables The current power operational mode is non redundant because of a power supply exception a power supply inventory change or a system power inventory change Check the event log for power supply failures Review system configuration and power consumption The system performance degraded because power capacity has changed The system may power down or operate in a performance degraded state Check the event log for power supply failures Review system configuration and power consumption and upgrade or install power supplies accordingly The system performance degraded because the user defined power capacity has changed The user defined power settings have affected system operation If unintended review system configuration changes and power policy The system halted because system power exceeds capacity System power demand exceeds capacity System halted The system halted because system power exceeds capacity Review sys
137. standoffs on the chassis Using a 2 Phillips screwdriver replace the two screws that secure the control panel board to the chassis A CAUTION The display module connector is a ZIF zero insertion force connector Ensure that the locking tab on the connector is released before removal and insertion The locking tab must be engaged after insertion Connect the USB cable control panel cable and the display module cable to the control panel board Route the power data cables through the cable retention bracket Close the system H applicable install the front bezel Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Removing The Control Panel A CAUTION Many repairs may only be done by a certified service technician You should only perform 96 troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product If installed remove the front bezel Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system A CAUTION The display module connector is a ZIF zero insertion force connector Ensure that the locking tab on the connector is released before removal and in
138. stranded red wire V DC return e One UL 10 AWG 2 m maximum green yellow green with a yellow stripe stranded wire safety ground Assembling And Connecting The Safety Ground Wire A WARNING For equipment using 48 60 V DC power supplies a qualified electrician must perform all connections to DC power and to safety grounds Do not attempt connecting to DC power or installing grounds yourself All electrical wiring must comply with applicable local or national codes and practices Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow all safety instructions that came with the product 1 Strip the insulation from the end of the green yellow wire exposing approximately 4 5 mm 0 175 inch of copper wire 2 Using a hand crimping tool Tyco Electronics 58433 3 or equivalent crimp the ring tongue terminal Jeeson Terminals Inc R5 4SA or equivalent to the green yellow wire safety ground wire 3 Connect the safety ground wire to the grounding post on the back of the system using a 6 32 nut equipped with a locking washer ik 2 Figure 41 Assembling and Connecting the Safety Ground Wire 1 safety ground wire 4 spring washer grounding post 5 6 32 nut locking washer 79 Assembling The DC Input Power Wires A WARNING For equipment using 48 60 V DC power supplies a qualified electrician must perform all connections to DC power and to safety grounds Do not attempt c
139. system boots with the Jumper on pins 2 and 4 However before you assign a new system and or setup password you must move the jumper back to pins 4 and 6 K NOTE If you assign a new system and or setup password with the jumper on pins 2 and 4 the system disables the new password s the next time it boots 5 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 6 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 115 Open the system Move the jumper on the system board jumper from pins 2 and 4 to pins 4 and 6 9 Close the system 10 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 11 Assign a new system and or setup password 116 Technical Specifications Processor Processor type Expansion Bus Bus type Expansion slots using riser card for a one processor system Riser 1 Riser 2 Expansion slots using riser card for a two processor system Riser 1 Riser 2 Memory Architecture Memory module sockets Memory module capacities RDIMMs UDIMMs One or two Intel Xeon processor E5 2400 and E5 2400 v2 product family PCI Express Generation 2 and Generation 3 Slot 1 One half height half length x4 link with x8 slot Slot 2 One full height full length x8 link with x16 slot Slot 3 One full height half length x4 link with x8 slo
140. system on including any attached peripherals If applicable install the front bezel Figure 27 Removing and Installing the Optical Drive 1 optical drive 2 power and data cable 3 release tab Installing The Optical Drive A Sp FF WS bh 8 9 CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product If installed remove the front bezel Turn off the system including any attached peripherals and disconnect the system from its electrical outlet Open the system Align the optical drive with its opening in the front panel Slide in the optical drive until the latch snaps into place Connect the power data cable to the optical drive and system board NOTE You must route the cable properly on the side of the system to prevent it from being pinched or crimped Close the system Reconnect the system to its electrical outlet and turn the system on including any attached peripherals If applicable install the front bezel Cooling Fans Your system supports up to six cooling fans For a system with only one processor a dummy fan is pre installed on the sixth cooling fan slot
141. t Slot 4 One full height half length x4 link with x8 slot Slot 1 One half height half length x16 link with x16 slot Slot 2 One full height full length x8 link with x16 slot Slot 3 One full height half length x8 link with x16 slot Slot 4 One full height half length x8 link with x16 slot K NOTE If you install a second processor you must e remove the dummy fan from the FAN6 slot e install a cooling fan in the FAN6 slot e upgrade both the expansion card risers riser 1 and riser 2 1600 MT s 1333 MT s or 1066 MT s DDR3 and LV DDR3 DIMMs Twelve 240 pin 2 GB single rank 4 GB single and dual rank 8 GB dual rank 16 GB dual rank and 32 GB quad rank 2 GB single rank and 4 GB dual rank 117 Memory Minimum RAM Maximum RAM Drives Hard drives Optical drive Connectors Back NIC Serial USB Video iDRAC7 Optional External vFlash card Optional Front USB Video Internal USB Internal Dual SD Module IDSDM 118 2 GB single processor configuration 384 GB Up to eight 3 5 inch or 2 5 inch internal hot swappable SAS SATA SAS SSD SATA SSD or Nearline SAS hard drives in hard drive slots 0 through 7 Up to four 3 5 inch or 2 5 inch internal hot swappable SAS SATA SAS SSD SATA SSD or Nearline SAS hard drives in hard drive slots 0 through 3 for a software RAID system One optional slimline SATA DVD ROM or DVD RW drive K NOTE DVD devices are data only
142. t Bezel tcic ccitvensscusieledn bate tianiedslielaiiveth date degen S ie d 35 Removing The Front BOZO a a r a a son A A AE A E 36 Opening And Closing The System 96 Opening The SyS O r araa aa a aea a raaa anaa aa a aae andaran aaaea batted rianan 36 Closing The CIE 37 Inside The Sy E a dee ee Add vet coun a a e aa ea sett a eea sola aa aaaea aa a e a a aaa aa 37 Cooling B ll 39 Removing The Cooling Shroti arseenia E Ee dE NEEN Ei 40 Installing The Cooling S roU aaa a a a aia a a Aa A A a Aaa AA aA RAE Aaaa 41 System Memgopm iasota aai iaa iaria a iaaa i daaa aa aa aiaa aaa aaa aeaa aaa a iiaa a aa aaa 41 General Memory Module Gudelimnes ENEE 43 Mode Specific Guidelmes ENEE 43 Advanced ECG lot KSET ear ae aea Ed EE ENEE SEA 43 Memory Optimized Independent Channel Mode AAA 44 Memo S pa ra aare a raae aaa aerae e a aa ae a aa aaia aa aae aa idle aai iaaa Memory Mirroring iiare eeh eege d rea viet condone ia aaa a E a E dee che eet Sample Memory Configurations Removing Memory Module Installing Memory Module Hard DI AAT EE EE iba alae Me aiid E Removing A 3 5 Inch Hard Drive Blank Installing A 3 5 Inch Hard Drive Blank Removing A Dual Slot Hard Drive Blank Installing A Dual Slot Hard Drive Blank Removing A Hot Swap Hard Drive Installing A Hot Swap Hard Drive Removing A 2 5 Inch Hard Drive From A 3 5 Inch Hard Drive Adapter AA 53 Installing A 2 5 Inch Hard Drive Into A 3 5 Inch Hard Drive Adapter
143. t again and a message prompts you to save the changes E NOTE Password protection does not take effect until the system reboots Deleting Or Changing An Existing System And Or Setup Password Ensure that the Password jumper is set to enabled and the Password Status is Unlocked before attempting to delete or change the existing System and or Setup password You cannot delete or change an existing System password if the Password Status is Locked To delete or change the existing System and or Setup password 1 To enter System Setup press lt F2 gt immediately after a power on or reboot 2 Inthe System Setup Main Menu select System BIOS and press lt Enter gt The System BIOS screen is displayed 3 Inthe System BIOS Screen select System Security and press lt Enter gt The System Security screen is displayed 29 In the System Security screen verify that Password Status is Unlocked 5 Select System Password alter or delete the existing system password and press lt Enter gt or lt Tab gt 6 Select Setup Password alter or delete the existing setup password and press lt Enter gt or lt Tab gt K NOTE If you change the System and or Setup password a message prompts you to re enter the new password If you delete the System and or Setup password a message prompts you to confirm the deletion 7 Press lt Esc gt to return to the System BIOS screen Press lt Esc gt again and a message prompts you to save the changes
144. t immediately after you see the following message lt F2 gt System Setup If your operating system begins to load before you press lt F2 gt allow the system to finish booting and then restart your system and try again Responding To Error Messages If an error message is displayed while the system is booting make a note of the message For more information see System Error Messages E NOTE After installing a memory upgrade it is normal for your system to display a message the first time you start your system Using The System Setup Navigation Keys Keys Action Up arrow Moves to the previous field Down arrow Moves to the next field lt Enter gt Allows you to type in a value in the selected field if applicable or follow the link in the field Spacebar Expands or collapses a drop down menu if applicable lt Tab gt Moves to the next focus area K NOTE For the standard graphics browser only lt Esc gt Moves to the previous page till you view the main screen Pressing lt Esc gt in the main screen displays a message that prompts you to save any unsaved changes and restarts the system lt F1 gt Displays the System Setup help file NOTE For most of the options any changes that you make are recorded but do not take effect until you restart the system 20 System Setup Options System Setup Main Screen K NOTE Press lt Alt gt lt F gt to reset the BIOS or UEFI settings to their default settings
145. t came with the product 1 Align the screw holes on the 2 5 inch hard drive with the screw holes on the 3 5 inch hard drive adapter 2 Install the screws to secure the hard drive to the hard drive adapter Removing A Hard Drive Or A Hard Drive Adapter From A Hard Drive Carrier 1 Remove the screws from the slide rails on the hard drive carrier 2 Lift the hard drive adapter out of the hard drive carrier 53 Figure 25 Removing and Installing a Hot Swap Hard Drive Into a Hard Drive Carrier 1 hard drive carrier 2 screws 4 3 hard drive 4 screw holes 4 54 Figure 26 Removing and Installing a Hard Drive Adapter Into a 3 5 Inch Hard Drive Carrier 1 2 3 4 hard drive carrier screws 5 hard drive adapter 2 5 inch hard drive Installing A Hard Drive Or A Hard Drive Adapter Into A Hard Drive Carrier A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Insert the hard drive adapter into the hard drive carrier with the connector end of the hard drive toward the back Align the screw holes on the hard drive with the back set of holes on the hard drive carrier Wh
146. tem configuration upgrade power supplies or reduce system power consumption Failure detected on Removable Flash Media lt name gt Removable Flash Media lt name gt failed Check SD Card 135 Error Code RFM1014 RFM1201 RFM2001 RFM2002 RFM2004 RFM2006 136 Message Information Details Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message Details Action Message LCD Message Details Action Message Details Action An error was reported during a SD card read or write Reseat the flash media If the problem persists see Getting Help Removable Flash Media lt name gt is write protected Removable Flash Media lt name gt is write protected Check SD Card The card is write protected by the physical latch on the SD card A write protected card cannot be used If unintended remove the media and disable write protection Internal Dual SD Module redundancy is lost Internal Dual SD Module redundancy is lost Check SD Card Either one or both the SD cards are not functioning properly See Getting Help Internal Dual SD Module lt name gt is absent Internal Dual SD Module lt name gt is absent Check SD Card The SD card module is not detected or not installed If unintended reinstall the SD module Internal Dual SD Module lt name gt is offline The SD card module is installed but m
147. that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system Align one end of the card with the card holder on the system board Lower the other end of the card and align the holes on the card with the locating posts of the extractors on the system board a UND 5 Press the card down atthe corners until it is fully seated When the card is fully seated the plastic standoff tab snaps over the edge of the holder 72 6 Close the system 7 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Processors Use the following procedure when e Installing an additional processor e Replacing a processor Removing A Processor A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Before upgrading your system download the latest system BIOS version from dell com support and follow the instructions included in the compressed download file to install the update on your system K NOTE You can update the system BIOS using the Lifecycle Controller
148. the LCD screen will turn amber Press the Select button to view the list of errors or status messages Use the Left and Right buttons to highlight an error number and press the Select button to view the error Removing LCD Messages For faults associated with sensors such as temperature voltage fans and so on the LCD message is automatically removed when that sensor returns to a normal state For other faults you must take action to remove the message from the display e Clear the SEL You can perform this task remotely but you will lose the event history for the system e Power cycle Turn off the system and disconnect it from the electrical outlet wait approximately 10 seconds reconnect the power cable and restart the system System Error Messages System messages appear on the monitor to notify you of a possible problem with the system These messages refer to events recorded in the System Event Log SEL For information on the SEL and configuring system management settings see the systems management software documentation Some messages are also displayed in an abbreviated form on the system s LCD if the system includes that feature K NOTE The LCD error messages listed here are displayed in the simple format See Setup Menu to select the format in which the messages are displayed K NOTE If you receive a system message not listed here check the documentation of the application that was running when the message w
149. ur product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Unpack the iDRAC Ports card and prepare it for installation For instructions see the documentation accompanying the card 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 3 Open the system 4 Locate the iDRAC Ports card connector on expansion card riser 1 5 Open the expansion card latch and remove the filler bracket 67 6 Holding the card by its edges position the card so that the card edge connector aligns with the iDRAC Ports card connector Align the iDRAC Ports card bracket with the hooks on the chassis Insert the card edge connector firmly into the iDRAC Ports card connector until the card is fully seated Slide the expansion card latch into position 10 If applicable connect cables to the iDRAC Ports card 11 Close the system 12 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 13 Install any device drivers required for the card as described in the documentation for the card SD vFlash Card A vFlash SD card is a Secure Digital SD card that plugs into the vFlash SD card slot in the system It provides persistent on demand local st
150. ve rebuilding Steady green Drive online Blinks green three Rebuild aborted seconds amber three seconds and off six seconds 13 Back Panel Features And Indicators f l 12 34 5 6 7 8 9 10 11 4234 5 67 8 9 10 11 Figure 6 Back Panel Features and Indicators Non Redundant Power Supply Unit Chassis Item Indicator Button or Icon Description Connector 1 PCle expansion card slot 1 Connects a PCI Express expansion card 2 vFlash media card slot W Allows you to insert a vFlash media card Optional 3 iDRAC port Optional Dedicated management port for the iDRAC Ports Card 4 PCle expansion card slots Connects a PCI Express expansion card 3 5 Serial connector lolol Connects a serial device to the system 6 Video connector CH Connects a VGA display to the system 7 Ethernet connectors 2 alle Integrated 10 100 1000 Mbps NIC connector Integrated 100 Mbps 1 Gbps 10 Gbps SFP connector 8 USB connectors 2 w Connect USB devices to the system The ports are USB 2 0 compliant 9 System identification Connects the optional system status indicator assembly connector through the optional cable management arm 10 System identification button The identification buttons on the front and back panels can be used to locate a particular system within a rack When one of these buttons is pushed the LCD panel on Item Indicator Button or Icon Description Connector the front and the system status indi
151. y If the issue persists see Getting Help A predictive failure detected on power supply lt number gt Predictive failure on PSU lt number gt Check PSU System performance and power redundancy may be degraded or lost Remove and reinstall the power supply at the next service window If the issue persists see Getting Help The power input for power supply lt number gt is lost Power input for PSU lt number gt is lost Check PSU cables The power supply is installed correctly but an input source is not connected or is not functional Verify the input source is attached to the power supply Verify the input power is within the operating requirements for the power supply Error Code PSU0006 PSU0016 PSU0031 PSU0032 PSU0033 Message Information Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message Details Action Message LCD Message Details Action Power supply lt number gt type mismatch Power supply lt number gt is incorrectly configured Check PSU Power supplies should be of the same input type and power rating Install matched power supplies and review proper configuration in this manual Power supply lt number is absent PSU lt number gt is absent Check PSU The power supply has been removed or has failed 1 Remove and reinstall the power supply 2 Check cables and subsystem components in t
152. y default the Serial Port Address option is set to Serial Device 1 C0M2 Serial Device 2 COM1 NOTE Only Serial Device 2 can be used for Serial Over LAN SOL To use console redirection by SOL configure the same port address for console redirection and the serial device Allows you to associate the external serial connector to serial device 1 serial device 2 or remote access device By default the External Serial Connector option is set to Serial Device 25 Menu Item Failsafe Baud Rate Remote Terminal Type Redirection After Boot Description NOTE Only Serial Device 2 can be used for SOL To use console redirection by SOL configure the same port address for console redirection and the serial device Displays the failsafe baud rate for console redirection The BIOS attempts to determine the baud rate automatically This failsafe baud rate is used only if the attempt fails and the value must not be changed By default the Failsafe Baud Rate option is set to 115200 Allows you to set the remote console terminal type By default the Remote Terminal Type option is set to VT 100 VT 220 Allows you to enable or disable to the BIOS console redirection when the operating system is loaded By default the Redirection After Boot option is set to Enabled System Profile Settings Screen Menu Item System Profile CPU Power Management Memory Frequency Turbo Boost C1E C States Monitor Mwait Description Allows
153. ystem diagnostics is to test your system hardware without requiring additional equipment or risking data loss If you are unable to fix the problem yourself service and support personnel can use the diagnostics results to help you solve the problem Dell Online Diagnostics Dell Online Diagnostics a stand alone suite of diagnostic programs or test modules allows you to run diagnostic tests on the systems in a production environment and helps you ensure maximum uptime of your systems Online Diagnostics allows you to run diagnostic tests on chassis and storage components such as hard drives physical memory and network interface cards NICs You can use the graphical user interface GUI or the command line interface CLI to run diagnostic tests on the hardware that Online Diagnostics discovers on your system For information about using diagnostics see the Dell Online PowerEdge Diagnostics User s Guide under Software Serviceability Tools at dell com support manuals Dell Embedded System Diagnostics K NOTE Also known as Enhanced Pre boot System Assessment ePSA diagnostics The embedded system diagnostics provides a set of options for particular device groups or devices allowing you to e Run tests automatically or in an interactive mode e Repeat tests e Display or save test results e Run thorough tests to introduce additional test options to provide extra information about the failed device s e View status messages that inform y

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