DELL Vostro 3900
Contents
1. ob 54 6 Contacting Dell ico sob omar ARR 38 Working on Your Computer Before Working Inside Your Computer Use the following safety guidelines to help protect your computer from potential damage and to help to ensure your personal safety Unless otherwise noted each procedure included in this document assumes that the following conditions exist e You have read the safety information that shipped with your computer A component can be replaced or if purchased separately installed by performing the removal procedure in reverse order A A A gt gt gt WARNING Disconnect all power sources before opening the computer cover or panels After you finish working inside the computer replace all covers panels and screws before connecting to the power source WARNING Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory compliance CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read a2. panog j Installing the Card Reader PWN e Push the card reader into the computer until it snaps into place Install the screws that secure the card reader to the chassis Thread the card reader power cable through the metal clip Connect the card reader power cable to the system board Install the e bezel e cover Follow the procedures in After Working Inside Your Computer Removing the Memory 1 2 Follow the procedures in Before Working Inside Your Computer Remove the cover 15 3 Press down the memory retaining tabs on each side of the memory modules and lift the memory module upwards to remove it from the computer p e Installing the Memory Align the notch on the memory card with the tab in the system board connector Insert the memory module into the memory socket Press down on the memory module until the securing clips secure the memory in place Install the cover Follow the procedures in After Working Inside Your Computer ANNE Removing the Heatsink 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the cover 3 Follow the steps to remove the processor heatsink a Disconnect the heatsink cable from the system board b Loosen the captive screws that secure the heatsink to the system board c Lift the heatsink upward and remove it from the computer Installing the Heatsink 1 Place the heatsink on the processor 2 Tighten the captiv
3. 1 Place the cover on the chassis 2 Replace the screws to secure the cover to the computer 3 Follow the procedures in After Working Inside Your Computer Removing the Bezel 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the cover 3 Follow the steps to remove the bezel a Pry the front panel retention clips away from the chassis b Release the hooks on the opposite edge of the bezel from the chassis c Remove the bezel from the computer Installing the Bezel Place the hooks on the notches in the computer Rotate the front bezel towards the computer Press the front bezel until the tabs snap in to place Install the cover Follow the procedures in After Working Inside Your Computer 9r des ON o P Removing the Hard Drive 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the Cover e bezel 10 3 Follow the steps to remove the SATA cable and the power cable a Disconnect the SATA cable and power cable from the hard drive 1 2 b Remove the screws that secure the hard drive bracket 5 and lift it upwards to remove it from the computer 4 4 Follow the steps to remove the hard drive bracket a Remove the screws that secure the hard drive bracket b Lift and remove the hard drive from the hard drive bracket Installing the Hard Drive Replace the hard drive into the hard drive bracket Install the screws that secure the hard drive brac
4. Intel Turbo Boost Technology USB Configuration Front USB Ports Rear USB Ports hard drive hard drive hard drive hard drive Enable or disable Multi Core Support Enable or disable the Limit CPUID Value feature Enable or disable the CPU XD feature Enable or disable the Intel Virtualization feature Enable or disable the Intel SpeedStep feature Enable or disable Intel Turbo Boost Technology Enable or disable the Front USB Ports Enable or disable the Rear USB Ports isplays the processor ID isplays the type of processor isplays the processor core count isplays the processor L1 cache size isplays the processor L2 cache size isplays the processor L5 cache size isplays the total computer memory isplays the available memory isplays the memory speed isplays the type and technology Displays the model number and capacity of the Displays the model number and capacity of the Displays the model number and capacity of the Displays the model number and capacity of the Default Enabled Default Enabled Default Enabled Default Enabled Default Enabled Default Enabled Default Enabled Default Enabled 51 Processor Configuration Onboard Device Configuration Onboard Audio Controller SATA Mode Intel Multi Display Onboard LAN Controller Onboard LAN Boot ROM Boot Numlock Key Secure Boot Control Load Legacy OPROM
5. nstallirig the Input Output I O P riel tie ti he Eten e de a P t aid Rermoving the Systerm Ean iue diced e e Re e e e ied ristallingthe SystemcFari i eee ec cea eed ge LO d Ob Pope ee Removing thie Syst m Board rel e ete ede HE TRU YR ee ERRAT nstalling the System rte e PR DERE RESELLER ER EUER e Rave datae System Board Gomponlehts e dota he eer p b be be edet o e EDO T RR ee 3 Troubleshooting Your Computer 24 Diagnostic Power Codes 2 ee desee dans 24 Diagnostic Eror Messages ee e rede aw ORT EP e aes Pes 25 System Error Messages ine ce tee ree tton rece eie ot eb beta 29 AP System Setup oiii 50 SystermiSetupGOvetvie WE ds eene eo pe Re Pe ee Eee ie do fue PD hank 30 Enter System Setup oes curn Ge C ott dits qui ie ce 30 SystemSetup Optlorisuus unio iei ie Miet ds Moore LUE LR AA 30 E M 30 Advanced T 51 ah o Nt TP b le e e eda eoe Rene d hae e hice i enis 32 hala ated aae tege 33 ERU RAE a ap d eate b A ER ERE at ects ER TRA 55 E 33 5 SDecificallObis
6. 4 Install the O panel memory e expansion cards e processor e heatsink hard drive optical drive e bezel cover 5 Follow the procedures in After Working Inside Your Computer System Board Components The following image displays the system board components 15 14 13 12 11 10 PCI connector PCle x1 connector PCle x16 connector PCle x1 connector 2 4 P2 power connector 6 processor socket 8 CPU fan connector memory connectors 22 11 15 15 17 19 P1 power connector real time clock reset jumper front USB connector front LED connector SATA connectors front audio connector 10 12 14 16 18 card reader module connector password reset jumper SATA connectors system fan connector coin cell battery 235 Troubleshooting Your Computer You can troubleshoot your computer using indicators like Diagnostic Lights Beep Codes and Error Messages during the operation of the computer Diagnostic Power LED Codes Power LED Light Status Off Blinking Amber Steady Amber Steady White 24 Possible Cause The computer is either turned off or is not receiving power Computer fails to complete POST or processor failure Computer is in standby or this is a computer fault error condition including the power supply Only the 5VSB rail on the power supply is working correctly The computer is fully functional and in the On state Troubleshooting St
7. Keyboard Errors USB Boot Support Boot Mode 1st Boot Device 2nd Boot Device 5rd Boot Device 4th Boot Device 5th Boot Device Hard Disk Drivers Network Drivers 32 Enable or disable the onboard Default Enabled audio controller Displays the SATA Mode Default AHCI Enable or disable the Intel Multi Default Disabled Display Technology Enable or disable the onboard Default Enabled LAN controller Enable or disable the onboard Default Disabled LAN boot ROM Enables of disables the numlock key during Boot Enable or disable the Secure Boot Control Enable or disable loading of a legacy OPROM Enable or disable displaying keyboard errors Enable or Disable USB Boot Support Select the Boot mode Enable or disable the boot device Enable or disable the boot device Enable or disable the boot device Enable or disable the boot device Enable or disable the boot device Display information about Hard Disk Drivers Displays information about Network Drives Power Wake up by Integrated LAN WLAN AC Recovery Auto Power On Security Supervisor Password User Password Set Supervisor Password HDD Protection Exit Enable or disable Wake up by Integrated LAN WLAN Specifies the AC recovery mode Enable or disable Auto Power On mode Specifies whether an administrator password has been assigned Specifies whether a user password has been assi
8. Hz 50 Hz to 60 Hz 250W 300 W 8 00A 4 00A 450A NOTE Vostro V 3800 Total power output of 5 V and 3 30 V can not exceed 75 W NOTE Vostro V 3900 Total power output of 5 V and 3 30 V not exceed 90 W Maximum heat dissipation 853 BTU hr 1024 BTU hr NOTE Heat dissipation is calculated by using the power supply wattage rating Physical Vostro 3800 Height Width Depth Weight Minimum Vostro 3900 series Height Width Depth Weight Minimum 56 380 mm 14 96 inches 102 mm 4 01 inches 433 1 mm 17 05 inches 7 2 kg 15 87 lb 380 mm 14 96 inches 175 mm 6 88 inches 456 5 mm 17 17 inches 8 5 kg 18 73 10 Environmental Temperature Operating Storage Relative humidity Altitude NOTE V 5800 and V 3900 meet the China 5000 m altitude requirements Operating Storage Airborne contaminant level 10 C to 35 C 50 F to 95 F 40 C to 65 C 40 F to 149 F 20 to 80 non condensing 15 20 m to 3048 m 50 ft to 10 000 ft 15 20 m to 10 668 m 50 ft to 35 000 ft G1 as defined by 5 571 04 1985 57 6 Contacting Dell NOTE If you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and service options Availability varies by country and product and some services may not be available in yo
9. memory modules or if necessary replace them 25 Error Messages GENERAL FAILURE HARD DISK DRIVE CONFIGURATION ERROR HARD DISK DRIVE CONTROLLER FAILURE 0 HARD DISK DRIVE FAILURE HARD DISK DRIVE READ FAILURE INSERT BOOTABLE MEDIA INVALID CONFIGURATION INFORMATION PLEASE RUN SYSTEM SETUP PROGRAM KEYBOARD CLOCK LINE FAILURE 26 Description The operating system is unable to carry out the command The message is usually followed by specific information For example Printer out of paper Take the appropriate action The computer cannot identify the drive type Shut down the computer remove the hard drive and boot the computer from an optical drive Then shut down the computer reinstall the hard drive and restart the computer Run the Hard Disk Drive tests in the Dell Diagnostics The hard drive does not respond to commands from the computer Shut down the computer remove the hard drive and boot the computer from an optical drive Then shut down the computer reinstall the hard drive and restart the computer If the problem persists try another drive Run the Hard Disk Drive tests in the Dell Diagnostics The hard drive does not respond to commands from the computer Shut down the computer remove the hard drive and boot the computer from an optical drive Then shut down the computer reinstall the hard drive and restart the computer If the problem persists try another drive Run the Hard Disk Dr
10. use System Setup it is recommended that you write down the System Setup screen information for future reference CAUTION Unless you are an expert computer user do not change the settings for this program Certain changes can cause your computer to work incorrectly Enter System Setup 1 Turn or restart your computer 2 After the white Dell logo appears press F2 or F12 immediately The System Setup page displays NOTE If you wait too long and the operating system logo appears continue to wait until you see the desktop Then shut down or restart your computer and try again System Setup Options Main System Information Displays the computer model number BIOS Version Displays the BIOS revision Build Date Displays the date the system BIOS was built System Date Re sets the date on the computer s internal calendar System Time Re sets the time on the computer s internal clock Service Tag Displays the service tag of your computer Asset Tag Displays the asset tag of your computer if available Processor Information 30 Processor Type Processor ID Processor Core Count L1 Cache Size L2 Cache Size 5 Cache Size Memory Information Memory Installed Memory Available Memory Speed Memory Technology SATA Information SATA 0 SATA 1 SATA 2 SATA 3 Advanced Processor Configuration Multi Core Support Limit CPUID Value CPU XD Support Intel Virtualization Technology Intel SpeedStep
11. 0 FAILURE Possible Cause Troubleshooting Steps e If the display is connected and turned on listen for a beep code Description The touchpad or external mouse may be faulty For an external mouse check the cable connection Enable the Pointing Device option in the system setup program Ensure that you have spelled the command correctly put spaces in the proper place and used the correct pathname The primary cache internal to the microprocessor has failed Contact Dell The optical drive does not respond to commands from the computer he hard drive cannot read the data One or more memory modules may be faulty or improperly seated Reinstall the memory modules or if necessary replace them The hard drive failed initialization Run the hard drive tests in the Dell Diagnostics The operation requires a hard drive in the bay before it can continue Install a hard drive in the hard drive bay The computer cannot identify the ExpressCard Reinsert the card or try another card The amount of memory recorded in non volatile memory NVRAM does not match the memory installed in the computer Restart the computer If the error appears again contact Dell The file that you are trying to copy is too large to fit on the disk or the disk is full Try copying the file to a different disk or use a larger capacity disk Do not use these characters in filenames A memory module may be loose Reinstall the
12. Dell Vostro 3900 3902 Owner s Manual Regulatory Model D17M Regulatory Type D17M001 Notes Cautions and Warnings K NOTE A NOTE indicates important information that helps you make better use of your computer AN CAUTION A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem A WARNING A WARNING indicates a potential for property damage personal injury or death Copyright 2014 Dell Inc All rights reserved This product is protected by U S and international copyright and intellectual property laws Dell and the Dell logo are trademarks of Dell Inc in the United States and or other jurisdictions All other marks and names mentioned herein may be trademarks of their respective companies 2014 06 Rev A01 Contents 1 Working on Your Computer nennen tnnt tn sinat 5 Before Working Inside Your Comdp ter uic erem re temet e pert nee ete eti ns 5 Turning Off Your GCOIDUter eee teer rto ent rere ne ead dee em b n i ee e ed 6 After Working Inside Your Computer 7 2 Removing and Installing 8 Recommended TOOIS 0 s bi oes Lam trot tie ie T aae t er eL fe b rA 8 System OVerview aa ete Le en ee e Ree 8 leer sort pester seater 8 s deett die d ede
13. al outlet to charge the battery If the problem persists try to restore the data by entering the system setup program then immediately exit the program If the message reappears contact Dell The reserve battery that supports the system configuration settings may require recharging Connect your computer to an electrical outlet to charge the battery If the problem persists contact Dell The time or date stored in the system setup program does not match the system clock Correct the settings for the Date and Time options A chip on the system board may be malfunctioning Run the System Set tests in the Dell Diagnostics The keyboard controller may be malfunctioning or a memory module may be loose Run the System Memory tests and the Keyboard Controller test in the System Setup or contact Dell Insert a disk into the drive and try again System Error Messages System Message Alert Previous attempts at booting this system have failed at checkpoint nnnn For help in resolving this problem please note this checkpoint and contact Dell Technical Support CMOS checksum error CPU fan failure System fan failure Hard disk drive failure Keyboard failure No boot device available No timer tick interrupt USB over current error CAUTION Hard Drive SELF MONITORING SYSTEM has reported that a parameter has exceeded its normal operating range Dell recommends that you back up your data regularly A parameter out of
14. ay be corrupted contact Dell A chip on the system board may be malfunctioning Run the System Set tests in theDell Diagnostics 27 Error Messages NOT ENOUGH MEMORY OR RESOURCES EXIT SOME PROGRAMS AND TRY AGAIN OPERATING SYSTEM NOT FOUND OPTIONAL ROM BAD CHECKSUM SECTOR NOT FOUND SEEK ERROR SHUTDOWN FAILURE TIME OF DAY CLOCK LOST POWER TIME OF DAY CLOCK STOPPED TIME OF DAY NOT SET PLEASE RUN THE SYSTEM SETUP PROGRAM TIMER CHIP COUNTER 2 FAILED UNEXPECTED INTERRUPT IN PROTECTED MODE X IS NOT ACCESSIBLE THE DEVICE IS NOT READY 28 Description You have too many programs open Close all windows and open the program that you want to use Reinstall the hard drive If the problem persists contact Dell The optional ROM has failed Contact Dell The operating system cannot locate a sector on the hard drive You may have a defective sector or corrupted FAT on the hard drive Run the Windows error checking utility to check the file structure on the hard drive See Windows Help and Support for instructions click Start Help and Support If a large number of sectors are defective back up the data if possible and then reformat the hard drive The operating system cannot find a specific track on the hard drive A chip on the system board may be malfunctioning Run the System Set tests in the contact Dell System configuration settings are corrupted Connect your computer to an electric
15. ce the expansion in its connector Secure the expansion card by pushing the card retention latch until it snaps into place Repeat the steps to install any additional expansion cards Install the cover Follow the procedures in After Working Inside Your Computer Removing The Power Supply Unit PSU 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the 16 cover bezel 3 4 Disconnect the following power supply cables from the system board by pressing on the retention latch and lifting it upwards system board power cable 1 e system fan power cable 2 a Remove the screws that secure the power supply to the computer Follow the steps below to remove the power supply unit a Push in on the blue release tab beside the power supply 1 b Slide the power supply unit towards the back and remove it from the computer Installing the Power Supply Unit PSU 1 2 3 Slide the PSU towards the back of the computer until it snaps into place Replace the screws to secure the power supply until to the computer Connect the power cables to the system board 17 4 5 Install the cover Follow the procedures in After Working Inside Your Computer Removing the Power Switch 1 Follow the procedures in Before Working Inside Your Computer Remove the cover e bezel Follow the steps to remove the power switch a Disconnect the power switch cable from t
16. ct all network cables from the computer Disconnect your computer and all attached devices from their electrical outlets Press and hold the power button while the computer is unplugged to ground the system board Remove the cover CAUTION Before touching anything inside your computer ground yourself by touching an unpainted metal surface such as the metal at the back of the computer While you work periodically touch an unpainted metal surface to dissipate static electricity which could harm internal components Turning Off Your Computer A CAUTION To avoid losing data save and close all open files and exit all open programs before you turn off your computer 1 Shut down the operating system In Windows 8 Using a touch enabled device a Swipe in from the right edge of the screen opening the Charms menu and select Settings 1 b Select the and then select Shut down Using a mouse a Point to upper right corner of the screen and click Settings 1 b Clickthe and select Shut down In Windows 7 1 Click stan 2 Click Shut Down or 1 Click start 2 Click the arrow in the lower right corner of the Start menu as shown below and then click a Shut Down 2 Ensure that the computer and all attached devices are turned off If your computer and attached devices did not automatically turn off when you shut down your operating system press and hold the power button for about 6 seconds to tu
17. de Your Computer Removing the System Fan 1 Follow the procedures in Before Working Inside Your Computer Remove the cover 3 Follow the steps to remove the system fan a Disconnect the fan cable from the system board b Remove the screws that secure the system fan to the computer c Push the system fan inwards and remove it from the computer Installing the System Fan Place the fan on the computer Replace the screws to secure the fan to the computer Connect the fan cable to the system board Install the cover Follow the procedures in After Working Inside Your Computer 20 Removing the System Board 1 Follow the procedures in Before Working Inside Your Computer Remove the cover bezel optical drive hard drive heatsink processor memory expansion cards panel Follow the steps to remove the system board a b Disconnect un thread all the cables connected to the system board Remove the screws that secure the system board to the computer Slide the system board towards the front of the computer and tilt to a 45 degree angle Lift and remove the system board out of the computer Installing the System Board 1 2 Place the system board into the computer at 45 degree angle and then slide it towards the back of the computer Replace the screws to secure the system board to the computer Thread and connect all the cables to the system board 21
18. e oe b m be een co e bn s 9 nstalling the Cover Removing the Bezel nstalling the Bezel or vip ul Pee e e Ea Removing the Hard Drive ic e t e et Ba ien nstalling the Hard Drive Removing the Optical DEIVe pin dientes e or rica itte ilte PL i bano abies nstalling the Optical DTIVe 2 es certe pe oet treten Removing the Card Readers i uie e CU d d ERE ERR PER UE RR d nstallirig the Gard Readers te eee ER ER dere Removing thie Metrmory eo e eo ce s nstalling the Memoty z be pibe ea aep Pepe eeu t pe e P ee Removing the FleatsInk ei ect tir rr rte d en per y PP n OR De alert nstalling the Heatsink orren tien eee eite erp edge eH P Ee Edd d e EAM d a aede REMOVING the Processo eee dee e aires rode Feeder rist lling eie era dede b du de en re d Deere pre ut en ep Removing the Expansion stalling the Expanision Card S ase decide ee ec eid Removing The Power Supply Unit PSU nstalling the Power Supply Unit 0 nennen ener Removing the POWer SWItCh uite ne ee c aec etd Er ule Nstalling the Power iem eel foede n Removing the Input Output
19. e screws that secure the heatsink to the system board 14 3 Connect the heatsink cable to the system board 4 5 Install the cover Follow the procedures in After Working Inside Your Computer Removing the Processor 1 Follow the procedures in Before Working Inside Your Computer Remove the e cover e heatsink Push the processor release lever down and then press it outward to release it from the retention hook that secures it Raise the processor cover and lift the processor to remove it from the computer Installing the Processor PWN PR Install the processor into the socket Press down the processor cover to secure it inside the socket Push the release lever down and then press it inward to hold the retention hook that secures it Install the e heatsink e cover Follow the procedures in After Working Inside Your Computer Removing the Expansion Card s 1 2 Follow the procedures in Before Working Inside Your Computer Remove the cover 15 a b C d Follow the steps to remove the expansion card Press the blue tab and slide down the release lever that secures the expansion card Press on the retaining tab to release the expansion card from its connector Lift the expansion card up out of its connector and remove it from the computer Repeat the same sequence of steps to remove any additional expansion card installed Installing the Expansion Card s Pla
20. eps Re seat the power cable in the power connector on the back of the computer and the electrical outlet If the computer is plugged into a power strip ensure the power strip is plugged into an electrical outlet and is turned on Also bypass power protection devices power strips and power extension cables to verify the computer turns on properly Ensure the electrical outlet is working by testing it with another device such as a lamp Remove and then reinstall any cards Remove and then reinstall the graphics card if applicable Ensure the power cable is connected to the motherboard and processor Press the power button to bring the computer out of standby mode Ensure all power cables are securely connected to the system board Ensure the main power cable and front panel cable are securely connected to the system board If the computer is not responding do the following Ensure the display is connected and turned on Power LED Light Status Diagnostic Error Messages Error Messages AUXILIARY DEVICE FAILURE BAD COMMAND OR FILE NAME CACHE DISABLED DUE TO FAILURE CD DRIVE CONTROLLER FAILURE DATA ERROR DECREASING AVAILABLE MEMORY DISK C FAILED INITIALIZATION DRIVE NOT READY ERROR READING PCMCIA CARD EXTENDED MEMORY SIZE HAS CHANGED THE FILE BEING COPIED IS TOO LARGE FOR THE DESTINATION DRIVE A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS V GATE A2
21. gned Allows you to change or delete the administrator password Enable or disable HDD protection This section allows you to save discard and load default settings before exiting from System Setup 55 Specifications 5 NOTE Offerings may vary by region The following specifications are only those required by law to ship with your computer For more information about the configuration of your computer go to Help and Support in your Windows operating system and select the option to view information about your computer Processor Type L3 cache Memory Memory module connector Memory module capacity Type Minimum memory Maximum memory Video Video Type Integrated Discrete Integrated video memory Audio Integrated Network Integrated 54 e Intel Celeron Intel Pentium Dual Core Intel Dual Core i3 4th Generation Intel Dual Core i5 4th Generation Intel Dual Core i7 4th Generation Up to 8 MB two DIMM slots 2 GB 4 GB 6 GB 8 GB and 16 GB 1600 MHz DDR3 Non ECC 2 GB 16 GB Intel HD 4600 Graphics PCI Express x16 graphics card Nvidia GT 705 Nvidia GTX 745 Shared system memory Integrated 5 1 high definition audio Realtek 10 100 1000 Mbps Ethernet System Information Chipset BIOS chip NVRAM Intel H81 8M SPI Flash ROM Expansion Bus Bus speed PCI Express SATA USB Cards PCle x16 Vostro 3800 PCle 2 0 at speeds upto 5 0 GT
22. he system board 1 b Un thread the power switch cable from the metal retention clip 2 c Remove the power button by pressing on the two latches and pulling it out from the slot 3 4 Installing the Power Switch dx AN PE 18 Insert the power switch cable through the front of the computer Push the power button into its slot and press it in until it snaps into place Route the power switch cable through the metal clip Connect the power switch cable to the system board Install the e bezel e cover Follow the procedures in After Working Inside Your Computer Removing the Input Output I O Panel 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the cover e bezel 3 Follow the steps to remove the I O panel cables a Disconnect the panel and FlyWire cables from the system board 1 3 b Un thread the cables from the metal retention clips 2 4 8 Ve 4 Follow the steps to remove the I O panel a Remove the screw that secures the I O panel to the computer b Slide the I O panel outwards and remove it from the computer 19 Installing the Input Output 1 Panel 1 Slide the I O panel into its slot on the computer 2 Replace the screw that secures the I O panel 3 Route the cables through the metal clips 4 Connect the I O panel and FlyWire cables to the system board 5 Install the e bezel Cover 6 Follow the procedures in After Working Insi
23. ive tests in the Dell Diagnostics The hard drive may be defective Shut down the computer remove the hard drive and boot the computer from an optical Then shut down the computer reinstall the hard drive and restart the computer If the problem persists try another drive Run the Hard Disk Drive tests in the Dell Diagnostics The operating system is trying to boot to non bootable media such as a floppy disk or optical drive Insert bootable media The system configuration information does not match the hardware configuration The message is most likely to occur after a memory module is installed Correct the appropriate options in the system setup program For external keyboards check the cable connection Run the Keyboard Controller test in the Dell Diagnostics Error Messages KEYBOARD CONTROLLER FAILURE KEYBOARD DATA LINE FAILURE KEYBOARD STUCK KEY FAILURE LICENSED CONTENT IS NOT ACCESSIBLE IN MEDIADIRECT MEMORY ADDRESS LINE FAILURE AT ADDRESS READ VALUE EXPECTING VALUE MEMORY ALLOCATION ERROR MEMORY DOUBLE WORD LOGIC FAILURE AT ADDRESS READ VALUE EXPECTING VALUE MEMORY ODD EVEN LOGIC FAILURE AT ADDRESS READ VALUE EXPECTING VALUE MEMORY WRITE READ FAILURE AT ADDRESS READ VALUE EXPECTING VALUE NO BOOT DEVICE AVAILABLE NO BOOT SECTOR ON HARD DRIVE NO TIMER TICK INTERRUPT Description For external keyboards check the cable connection Restart the computer and avoid touching the keyb
24. ket Install the hard drive into its slot in the computer Install the screws that secure the hard drive to the computer Connect the SATA cable and the power cable to the hard drive 11 6 7 Install the e bezel e cover Follow the procedures in After Working Inside Your Computer Removing the Optical Drive 1 Follow the procedures in Before Working Inside Your Computer Remove the cover e bezel Follow the steps to remove the optical drive a Disconnect the data cable 1 and power cable 2 from the optical drive b Remove the screws that secure the optical drive and then push the optical drive towards the front of the computer c Remove the optical drive from the computer 3 Installing the Optical Drive 12 Push the optical drive into the computer until it snaps into place Install the screws that secure the optical drive Connect the data cable and power cable to the optical drive Install the e bezel e cover Follow the procedures in After Working Inside Your Computer Removing the Card Reader 1 Follow the procedures in Before Working Inside Your Computer Remove the cover e bezel Disconnect the card reader power cable from the system board Un thread the power cable from the metal clip Remove the screws that secure the card reader to the chassis Push the card reader towards the front of the computer Remove the card reader from the computer
25. nd follow the safety instructions that came with the product CAUTION To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface such as a connector on the back of the computer CAUTION Handle components and cards with care Do not touch the components or contacts on a card Hold a card by its edges or by its metal mounting bracket Hold a component such as a processor by its edges not by its pins CAUTION When you disconnect a cable pull on its connector or on its pull tab not on the cable itself Some cables have connectors with locking tabs if you are disconnecting this type of cable press in on the locking tabs before you disconnect the cable As you pull connectors apart keep them evenly aligned to avoid bending any connector pins Also before you connect a cable ensure that both connectors are correctly oriented and aligned NOTE The color of your computer and certain components may appear differently than shown in this document To avoid damaging your computer perform the following steps before you begin working inside the computer 1 Ensure that your work surface is flat and clean to prevent the computer cover from being scratched 2 Turn off your computer see Turning Off Your Computer An pw CAUTION To disconnect a network cable first unplug the cable from your computer and then unplug the cable from the network device Disconne
26. oard or the mouse during the boot routine Run the Keyboard Controller test in the Dell Diagnostics For external keyboards check the cable connection Run theKeyboard Controller test in the Dell Diagnostics For external keyboards or keypads check the cable connection Restart the computer and avoid touching the keyboard or keys during the boot routine Run the Stuck Key test in the Dell Diagnostics Dell MediaDirect cannot verify the Digital Rights Management DRM restrictions on the file so the file cannot be played A memory module may be faulty or improperly seated Reinstall the memory modules or if necessary replace them The software you are attempting to run is conflicting with the operating system another program or a utility Shut down the computer wait 50 seconds and then restart it Try to run the program again If the error message still appears see the software documentation A memory module may be faulty or improperly seated Reinstall the memory modules or if necessary replace them A memory module may be faulty or improperly seated Reinstall the memory modules or if necessary replace them A memory module may be faulty or improperly seated Reinstall the memory modules or if necessary replace them The computer cannot find the hard drive If the hard drive is your boot device ensure that the drive is installed properly seated and partitioned as a boot device The operating system m
27. range may or may not indicate a potential hard drive problem Description The computer failed to complete the boot routine three consecutive times for the same error Possible motherboard failure or Real time clock RTC battery low CPU fan has failed System fan has failed Possible hard disk drive failure during POST Keyboard failure or loose cable If reseating the cable does not solve the problem replace the keyboard No bootable partition on hard disk drive the hard disk drive cable is loose or no bootable device exists e If the hard drive is your boot device ensure that the cables are connected and that the drive is installed properly and partitioned as a boot device e Enter system setup and ensure that the boot sequence information is correct A chip on the system board might be malfunctioning or motherboard failure Disconnect the USB device The USB device needs more power for it to function properly Use an external power source to connect the USB device or if the device has two USB cables connect both of them S M A R T error possible hard disk drive failure 29 System Setup System Setup Overview System Setup allows you to e change the system configuration information after you add change or remove any hardware in your computer setor change a user selectable option such as the user password e read the current amount of memory or set the type of hard drive installed Before you
28. rn them off After Working Inside Your Computer After you complete any replacement procedure ensure you connect any external devices cards and cables before turning on your computer 1 Replace the cover CAUTION To connect a network cable first plug the cable into the network device and then plug it into the computer Connect any telephone or network cables to your computer Connect your computer and all attached devices to their electrical outlets Turn on your computer ua WN If required verify that the computer works correctly by running the Dell Diagnostics Removing and Installing Components This section provides detailed information on how to remove or install the components from your computer Recommended Tools The procedures in this document may require the following tools Small flat blade screwdriver Phillips screwdriver Small plastic scribe System Overview Inside view 1 power supply unit PSU 2 optical drive 5 card reader 4 Front USB ports 5 power switch 6 hard drive 7 system board 8 memory module 9 expansion card 10 heatsink fan 11 system fan Removing the Cover 1 Follow the procedures in Before Working Inside Your Computer 2 Follow the steps to remove the cover a Remove the screws that secure the cover to the computer b Slide the computer cover towards the back of the computer 1 C Lift and remove the cover from the computer 2 Installing the Cover
29. s 0 1 SATA Gen 3 at 6 GB s and 2 5 SATA Gen 2 at 5 GB s 80 Mbps Vostro 3900 series one half height card PCIe PCI Drives Externally accessible 5 25 inch drive bays Internally accessible 5 5 inch drive bays External Connectors Audio Back panel Front Panel Network USB Front panel Back panel PS2 Video up to two half height cards one half height card one one one full height card up to two full height cards one full height card three connectors two front panel connectors for headphone and microphone one RJ45 connector two USB 2 0 connectors four USB 2 0 connectors two USB 3 0 connectors used to connect a PS 2 compatible keyboard or mouse e one 15 hole VGA connector one 19 pin connector 55 Control Lights And Diagnostic Lights power button light drive activity light Power Coin cell battery Input voltage Input frequency Wattage Input current white light solid white light indicates power on state amber light solid amber light indicates sleep stand by state of the computer blinking amber light indicates a problem with the system board white light blinking white light indicates that the computer is reading data from or writing data to the hard drive Vostro 3800 Vostro 3900 series 5 V CR2022 lithium coin 3 V CR20232 lithium coin cell cell 90 VAC 132 VAC 180 180 VAC 264 VAC VAC 264 VAC 50 Hz to 60
30. ur area To contact Dell for sales technical support or customer service issues Visit dell com support Select your support category Verify your country or region in the Choose a Country Region drop down menu at the top of page mm E Select the appropriate service or support link based on your need 38
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