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DELL PowerEdge R210 II

1. 132 10 Contents 7 Getting Help naana anaana aaa 133 Contacting Dell a a ae a De lee Ct ah sat 8 h 133 Glossa 232 Oe BOs ee eevee Aes 135 WON Le tne a ath ate erp erect dibs 145 Contents 11 12 Contents About Your System Accessing System Features During Startup The following keystrokes provide access to system features during startup Keystroke Description lt F2 gt Enters the System Setup program See Using the System Setup Program and UEFI Boot Manager on page 37 lt F10 gt Enters System Services which opens the Unified Server Configurator USC The USC allows you to access utilities such as embedded system diagnostics For more information see the Unified Server Configurator documentation lt Fll gt Enters the BIOS Boot Manager or the UEFI Boot Manager depending on the system s boot configuration See Using the System Setup Program and UEFI Boot Manager on page 37 lt F12 gt Starts PXE boot lt Ctrl gt lt E gt Enters the Baseboard Management Controller BMC or iDRAC Configuration Utility which allows access to the System Event Log SEL and configuration of remote access to the system For more information see the BMC or iDRAC user documentation lt Ctrl gt lt C gt Enters the SAS Configuration Utility For more information see your SAS adapter documentation lt Ctrl gt lt R gt Enters the RAID configuration utility For more information
2. The processor speed may be intentionally set lower for power conservation About Your System If not an intentional setting check any other system messages for possible causes Message Causes Corrective Actions Current boot mode is set to UEFI Please ensure compatible bootable media is available Use the system setup program to change the boot mode as needed The system failed to boot because UEFI boot mode is enabled in BIOS and the boot operating system is non UEFI Ensure that the boot mode is set correctly and that the proper bootable media is available See Using the System Setup Program and UEFI Boot Manager on page 37 Decreasing available memory Faulty or improperly installed memory modules Reseat the memory modules See Troubleshooting System Memory on page 116 Embedded NICx The operating system NIC Check the system and NICy interface is set in BIOS The management software or the OS NIC lt ENABLED Management Shared NIC System Setup program for DISABLED gt interface is set in NIC settings If a problem is Management management tools indicated see Shared NIC Troubleshooting a NIC on lt ENABLED page 111 DISABLED gt Error 8602 Mouse or keyboard cable is Reseat the mouse or Auxiliary Device Failure Verify that mouse and keyboard are loose or improperly connected Defective mouse or keyboard cable Ensure that the mouse o
3. 122 Troubleshooting Your System Running the System Diagnostics If you experience a problem with your system run the diagnostics before calling for technical assistance The purpose of the diagnostics is to test your system s hardware without requiring additional equipment or risking data loss If you are unable to fix the problem yourself service and support personnel can use diagnostics test results to help you solve the problem Using Online Diagnostics To assess a system problem first use the online diagnostics Online Diagnostics is a suite of diagnostic programs or test modules that include diagnostic tests on chassis and storage components such as hard drives physical memory communications and printer ports NICs CMOS and more If you are unable to identify the problem using the online diagnostics then use the embedded system diagnostics The files required to run the online diagnostics for systems running supported Microsoft Windows and Linux operating systems are available at support dell com and on the CDs that came with your system For information about using diagnostics see the Dell Online Diagnostics User s Guide Embedded System Diagnostics Features The system diagnostics provides a series of menus and options for particular device groups or devices The system diagnostics menus and options allow you to e Run tests individually or collectively e Control the sequence of tests e Repeat tests e Dis
4. Align the front edge of the card with the connector on the system board See Figure 6 1 for the location of the connector Press the card down until it is fully seated See Figure 3 13 When the front of the card is fully seated the plastic standoff tab snaps over the edge of the holder Installing System Components Figure 3 13 Installing or Removing an iDRAC6 Express Card w iDRAC6 Express card 2 plastic standoff tab notch 4 clip If applicable reinstall the expansion card See Installing an Expansion Card on page 72 Close the system See Closing the System on page 63 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Installing System Components 87 Removing an iDRAC6 Express Card VAN CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 62 3 If installed remove the expansion card from the expansion slot See Removing an Expansion Card on pag
5. Enabled default Selects whether the serial communication devices Serial Device 1 and Serial Device 2 are enabled in BIOS BIOS console redirection can also be enabled and the port address used can be specified Options are On without Console Redirection On with Console Redirection via COM On with Console Redirection via COM2 and Off Sets the serial port addresses for the two serial devices NOTE Only Serial Device 2 can be used for Serial Over LAN SOL To use console redirection by SOL configure the same port address for console redirection and the serial device Specifies whether Serial Device 1 Serial Device 2 or Remote Access Device has access to the external serial connector NOTE Only Serial Device 2 can be used for Serial Over LAN SOL To use console redirection by SOL configure the same port address for console redirection and the serial device Displays the failsafe baud rate used for console redirection BIOS attempts to determine the baud rate automatically This failsafe baud rate is used only if the attempt fails This rate should not be adjusted Sets the remote console terminal type either VT100 VT220 or ANSI Enables or disables BIOS console redirection when the operating system is loaded Using the System Setup Program and UEFI Boot Manager 45 Power Management Screen Option Description Power Management Active Power Controller default CPU Power and Performance
6. A connector on the system board or riser board for plugging in an expansion card 136 Glossary F Fahrenheit FAT File allocation table The file system structure used by MS DOS to organize and keep track of file storage The Microsoft Windows operating systems can optionally use a FAT file system structure Fibre Channel A high speed network interface used primarily with networked storage devices flash memory A type of electronic chip that can be programmed and reprogrammed using a software utility FSB Front side bus The FSB is the data path and physical interface between the processor and the main memory RAM FTP File transfer protocol g Gram s G Gravities Gb Gigabit s 1024 megabits or 1 073 741 824 bits GB Gigabyte s 1024 megabytes or 1 073 741 824 bytes However when referring to hard drive capacity the term is usually rounded to 1 000 000 000 bytes graphics mode A video mode that can be defined as x horizontal by y vertical pixels by z colors host adapter A controller that implements communication between the system s bus and the peripheral device typically a storage device hot swap The ability to insert or install a device typically a hard drive or an internal cooling fan into the host system while the system is powered on and running Hz Hertz 1 O Input output A keyboard is an input device and a monitor is an output dev
7. Management Fan Power and Performance Management Jemory Power and Performance Management Options are OS Control Active Power Controller Custom or Maximum Performance For all but the Custom setting the BIOS pre configures the power settings on this screen as follows e OS Control sets the CPU power to OS DBPM the fan power to Minimum Power and the memory power to Maximum Performance In this setting all processor performance information is passed from the system BIOS to the operating system for control The operating system sets the processor performance based on processor utilization e Active Power Controller sets the CPU power to System DBPM the fan power to Minimum Power and the memory power to Maximum Performance The BIOS sets the processor performance based on processor utilization e Maximum Performance sets all fields to Maximum Performance If you select Custom you can configure each option independently Options are OS DBPM System DBPM Maximum Performance or Minimum Power Options are Maximum Performance or Minimum Power Options are Maximum Performance a specified frequency or Minimum Power 46 Using the System Setup Program and UEFI Boot Manager System Security Screen Option Description System Password Setup Password Password Status Unlocked default TPM Security Off default TPM Activation No Change default Displays the current status of the passwo
8. See Getting Help on page 133 00009 Other failure Ensure that the optical drive and hard drives are properly connected See Troubleshooting Your System on page 109 for the appropriate drive installed in your system If the problem persists see Getting Help on page 133 20 About Your System System Messages System messages appear on the screen to notify you of a possible problem with the system K NOTE If you receive a system message not listed in the table check the documentation for the application that is running when the message appears or the operating system s documentation for an explanation of the message and recommended action not responding Power required may exceed PSU wattage Alert Continuing system boot accepts the risk that system may power down without warning hung The optional iDRAC6 was remotely reset while system was booting After AC recovery the iDRAC6 takes longer than normal to boot Message Causes Corrective Actions Alert iDRAC6 The optional iDRAC6 is not Wait for the system to not responding responding to BIOS reboot Rebooting communication either because it is not functioning properly or has not completed initialization The system will reboot Alert iDRAC6 The optional iDRAC6 is Remove AC power to the system for 10 seconds and restart the system Alert Continuing system boot accepts the risk that system may power down w
9. Your system supports both single channel and dual channel modes A minimal single channel configuration of one 1 GB memory module per processor is also supported in this mode Table 3 1 shows sample memory configurations that follow the appropriate memory guidelines stated in this section The samples show identical memory module configurations and their the physical and available memory totals The table does not show mixed or quad rank memory module configurations nor does it address the memory speed considerations of any configuration Table 3 1 Sample UDIMM Memory Configuration Memory Sockets se Module 1 2 Physical Memory ize GB 3 4 1GB X l X X 2 X X X X A 2 GB X 2 X X 4 X X X X 8 4 GB X it X X 8 x x X x 16 80 Installing System Components Installing Memory Modules A WARNING The memory modules are hot to the touch for some time after the system has been powered down Allow time for the memory modules to cool before handling them Handle the memory modules by the card edges and avoid touching the components on the memory module VAN CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety
10. see the documentation for your SAS RAID card lt Ctrl gt lt S gt Enters the utility to configure NIC settings for PXE boot For more information see the documentation for your integrated NIC About Your System 13 Front Panel Features and Indicators Figure 1 1 Front Panel Features and Indicators 1 2 3 45 67 8 9 10 Item Indicator Button or Icon Description Connector l Power on indicator The power on indicator lights when the power button 7 NMI button 14 About Your System system power is on The power button controls the DC power supply output to the system When the system bezel is installed the power button is not accessible NOTE When powering on the system the video monitor can take from several seconds to over 2 minutes to display an image depending on the amount of memory installed in the system NOTE On ACPI compliant operating systems turning off the system using the power button causes the system to perform a graceful shutdown before power to the system is turned off Used to troubleshoot software and device driver errors when using certain operating systems This button can be pressed using the end of a paper clip Use this button only if directed to do so by qualified support personnel or by the operating system s documentation Item Indicator Button or Icon Connector Description 6 10 Video connector IOI Hard drive activity in
11. 16 Installing and Removing a Processor 1 processor 2 notch in processor 3 socket key 4 Z F socket 5 processor shield 6 socket release lever Installing System Components 95 Installing a Processor A CAUTION Many repairs may only be done by a certified service technician You A gt gt 96 3 4 on Q ol should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product If you are upgrading your processor prior to upgrading your system download and install the latest system BIOS version from support dell com Follow the instructions included in the file download to install the update on your system Unpack the processor if it has not been used previously If the processor has already been used remove any thermal grease from the top of the processor using a lint free cloth Align the processor with the socket keys on the ZIF socket See Figure 3 16 CAUTION Positioning the processor incorrectly can permanently damage the system board or the processor Be careful not to bend the pins in the socket With the release lever on the processor socket in the open position align the processor with the socket keys and set the processor lightly in the soc
12. If installed remove the expansion card from the expansion slot See Removing an Expansion Card on page 73 To remove the expansion card riser press the release tab and lift the expansion card riser from the chassis See Figure 3 8 Installing System Components Figure 3 8 Installing or Removing an Expansion Card Riser 2 ps 1 release tab 2 expansion card riser 3 expansion card slot 4 riser guide posts 2 5 expansion card riser connector Installing an Expansion Card Riser 1 Align the expansion card riser with the riser guide posts on the system board See Figure 3 8 2 Lower the expansion card riser into place until the expansion card riser connector is fully seated 3 If applicable reinstall the expansion card See Installing an Expansion Card on page 72 Close the system See Closing the System on page 63 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Installing System Components 75 Internal USB Memory Key The USB memory key can be used as a boot device security key or mass storage device To use the internal USB connector the Internal USB Port option must be enabled in the Integrated Devices screen of the System Setup program To boot from the USB memory key you must configure the USB memory key with a boot image and then specify the USB memory key in the boot sequence in the System Setup program See Boot Settings Screen on pag
13. Installing a Hard Drive VAN CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet and from the peripherals Open the system See Opening the System on page 62 If present remove the optical drive mounted above the hard drive HDD1 bracket See Removing an Optical Drive on page 64 4 Install the hard drive into the bracket See Installing a Hard Drive Into a Hard Drive Bracket on page 71 5 Align the four slots under the hard drive bracket with the four tabs on the chassis and slide the hard drive bracket toward the chassis wall till it snaps into place See Figure 3 6 If you replaced HDDI reinstall the optional optical drive above the HDD 1 bracket See Installing an Optical Drive on page 66 6 Connect the power and data cables to the hard drive e If connecting to the integrated SATA controller SATA hard drives only connect the SATA data cable to the SATA connector on the system board See Figure 6 1 e If connecting to a SAS RAID controller card SAS or SATA hard drives conne
14. UEFI Boot Manager screen or returns to the UEFI Boot Manager screen from the other program screens lt Fl1 gt Displays the UEFI Boot Manager help file UEFI Boot Manager Screen Option Description Continue The system attempts to boot to devices starting with the first item in the boot order If the boot attempt fails the system will continue with the next item in the boot order until the boot is successful or no more boot options are found lt Boot options gt Displays the list of available boot options marked with asterisks Select the boot option you wish to use and press Enter NOTE If you hot add a boot device press lt ESC gt to refresh the list of boot options UEFI Boot Settings Enables you to add delete enable or disable boot options change boot order or execute a one time boot option System Utilities Enables you to access the System Setup program System Services Unified Server Configurator USC Diagnostics and BIOS level boot options UEFI Boot Settings Screen Option Description Add Boot Option Adds a new boot option Delete Boot Option Deletes an existing boot option Enable Disable Boot Option Disables and enables a boot option in the boot option list Change Boot Order Changes the order of the boot option list One Time Boot From File Sets a one time boot option not included in the boot option list 50 Using the System Setup Program and UEFI Boot Manager System Uti
15. clock cycle device driver A program that allows the operating system or some other program to interface correctly with a peripheral DHCP Dynamic Host Configuration Protocol A method of automatically assigning an IP address to a client system diagnostics A comprehensive set of tests for your system DIMM Dual in line memory module See also memory module DNS Domain Name System A method of translating Internet domain names such as www example com into IP addresses such as 208 77 188 166 DRAM Dynamic random access memory A system s RAM is usually made up entirely of DRAM chips driver See device driver DVD Digital versatile disc or digital video disc ECC Error checking and correction EMI Electromagnetic interference ERA Embedded remote access ERA allows you to perform remote or out of band server management on your network server using a remote access controller 5 y ESD Electrostatic discharge ESM Embedded server management expansion bus Your system contains an expansion bus that allows the processor to communicate with controllers for peripherals such as NICs expansion card An add in card such as a NIC or SCSI adapter that plugs into an expansion card connector on the system board An expansion card adds some specialized function to the system by providing an interface between the expansion bus and a peripheral expansion card connector
16. configured for operation system memory See RAM System Setup program A BIOS based program that allows you to configure your system s hardware and customize the system s operation by setting features such as password protection Because the System Setup program is stored in NVRAM any settings remain in effect until you change them again TCP IP Transmission Control Protocol Internet Protocol termination Some devices such as the last device at each end of a SCSI cable must be terminated to prevent reflections and spurious signals in the cable When such devices are connected in a series you may need to enable or disable the termination on these devices by changing jumper or switch settings on the devices or by changing settings in the configuration software for the devices TOE TCP IP offload engine U DIMM An unregistered unbuffered DDR3 memory module uplink port A port on a network hub or switch used to connect to other hubs or switches without requiring a crossover cable UPS Uninterruptible power supply A battery powered unit that automatically supplies power to your system in the event of an electrical failure USB Universal Serial Bus A USB connector provides a single connection point for multiple USB compliant devices such as mice and keyboards USB devices can be connected and disconnected while the system is running USB memory key See memory key utility A program use
17. fan is oriented correctly Orient the fan module so that the side with the power cable faces toward the back of the system Lower the fan into the fan assembly until the fan is fully seated See Figure 3 12 Connect the fan s power cable to the power connector on the system board If applicable replace the cooling shroud See Installing the Cooling Shroud on page 79 Close the system See Closing the System on page 63 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Installing System Components 85 IDRAC6 Express Card Optional Installing an iDRAC6 Express Card A CAUTION Many repairs may only be done by a certified service technician You 86 should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 62 If installed remove the expansion card from the expansion slot See Removing an Expansion Card on page 73 Insert the notch on the Integrated Dell Remote Access Controller 6 IDRAC6 Express card into the clip on the system board
18. instructions that came with the product A CAUTION To ensure proper system cooling memory module blanks must be installed in any memory socket that is not occupied Remove memory module blanks only if you intend to install memory in those sockets 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 62 Remove the cooling shroud See Removing the Cooling Shroud on page 77 Locate the memory module sockets See Figure 6 1 Press the ejectors on the memory module socket down and out as shown in Figure 3 11 to allow the memory module to be inserted into the socket 6 Handle each memory module only on either card edge making sure not to touch the middle of the memory module Installing System Components 81 Figure 3 11 Installing and Removing a Memory Module R 1 memory module 2 memory module socket ejectors 2 3 alignment key 7 Align the memory module s edge connector with the alignment key of the memory module socket and insert the memory module in the socket K NOTE The memory module socket has an alignment key that allows you to install the memory module in the socket in only one way 8 Press down on the memory module with your thumbs to lock the memory module into the socket When the memory module is properly seated in the socket the ejectors on the memory module socket align with the ejectors
19. off the system including any attached peripherals and disconnect the system from the electrical outlet If present disconnect the Ethernet cable from the iDRAC6 enterprise card connector on the system back panel See Figure 1 2 Open the system See Opening the System on page 62 If installed remove the expansion card from the expansion slot See Removing an Expansion Card on page 73 Remove the VFlash media if installed from the iDRAC6 enterprise card See Removing a VFlash Media Card on page 92 Pull back slightly on the two tabs at the front edge of the card and gently lift the front edge of the card off of the retention standoffs As the card releases from the standoffs the connector under the card disengages from the system board connector Slide the card away from the back of the system until the RJ 45 connector is clear of the back panel then lift the card out of the system If applicable reinstall the expansion card See Installing an Expansion Card on page 72 Replace the plastic filler plug over the port at the system back panel See Back Panel Features and Indicators on page 16 for the port location Close the system See Closing the System on page 63 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Installing System Components 91 VFlash Media Optional The VFlash media card is a Secure Digital SD card that plugs into the optiona
20. peripherals and unplug the system from the power source Wait at least 10 seconds and then reconnect the system to power Turn on the system and attached peripherals and note the messages on the screen Go to step 12 if an error message appears indicating a fault with a specific memory module Enter the System Setup program and check the system memory setting See Memory Settings Screen on page 41 Make any changes to the memory settings if needed If the memory settings match the installed memory but a problem is still indicated go to step 12 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 62 Check the memory banks and ensure that they are populated correctly See General Memory Module Installation Guidelines on page 79 Reseat the memory modules in their sockets See Installing Memory Modules on page 81 Close the system See Closing the System on page 63 Reconnect the system to its electrical outlet and turn on the system and attached peripherals Enter the System Setup program and check the system memory setting See Memory Settings Screen on page 41 If the problem is not resolved proceed with the next step Turn off the system and attached peripherals and disconnect the system from the power source Open the system See Opening the System on page 62 If a diagnostic test or error message indica
21. the BIOS boot mode after installing an operating system from the UEFI Boot Manager the system will hang The reverse is also true You must boot to the same boot mode in which you installed the operating system See Using the System Setup Program and UEFI Boot Manager on page 37 e Invalid memory configurations could cause the system to halt at startup without any video output See System Memory on page 79 For all other startup issues note the system messages that appear onscreen See System Messages on page 21 for more information Troubleshooting External Connections Ensure that all external cables are securely attached to the external connectors on your system before troubleshooting any external devices See Figure l 1 and Figure 1 2 for the front panel and back panel connectors on your system Troubleshooting Your System 109 Troubleshooting the Video Subsystem 1 2 3 Check the system and power connections to the monitor Check the video interface cabling from the system to the monitor Run the appropriate online diagnostic test See Running the System Diagnostics on page 125 If the tests run successfully the problem is not related to video hardware If the tests fail see Getting Help on page 133 Troubleshooting a USB Device Use the following steps to troubleshoot a USB keyboard mouse For other USB devices go to step 4 1 Disconnect the keyboard and mouse cables from the system briefly and reconne
22. to change settings The USB ports are disabled in the system BIOS Power down and restart the system from the power button and then enter the System Setup program to enable the USB port s See Entering the System Setup Program on page 38 Manufacturing mode detected 24 System is in manufacturing mode About Your System Reboot to take the system out of manufacturing mode Message Causes Corrective Actions Maximum rank count exceeded The following DIMM has been disabled x Invalid memory configuration The system will run but with the specified memory module disabled Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines on page 79 Memory address line failure at address read value expecting value Faulty or improperly installed memory modules See Troubleshooting System Memory on page 116 Memory double word logic failure at address read value expecting value Faulty or improperly installed memory modules See Troubleshooting System Memory on page 116 Memory Initialization Warning Memory size may be reduced Invalid memory configuration The system will run but with less memory than is physically available Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines on page 79 Memory od
23. to the next field lt Enter gt Spacebar lt gt Cycles through the settings in a field In many lt gt left and right arrows fields you can also type the appropriate value lt Esc gt Exits the System Setup program and restarts the system if any changes were made lt Fl gt Displays the System Setup program s help file K NOTE For most of the options any changes that you make are recorded but do not take effect until you restart the system 38 Using the System Setup Program and UEFI Boot Manager System Setup Options Main Screen Dell Inc lt www dell com gt PowerEdge R210 BIOS Version xx yy zz This is DOS Setup Service Tag xnnnnnn Asset Tag xnnnnnnnnn SYS COM TIME dn hasshe wie alae alan ahiee eda yaa MoS davies ap Man sada rata var a 00 00 00 Sy Stein Date eearri re narar Sirs ote gure ara ds oe ieee wusing EAD DAY MO DATE YR Memory SERELNGS ieieleyn dina 4 ccs we ident athans EERE ORE lt Enter gt PHOCESSOL GEELINGS srirkererrtn brank EEr Sg ead Seeded BRS lt Enter gt DATA SEECIMGS 4 sic e janes c ailesendgaueta e tg weueid G0 ae usa se scale anal anetecee lt Enter gt Bogt SS tas seis epee Se eile nace nr ice vel ane dypahcai a Sabla Nai anrehimi aoa co Sagat a lt Enter gt T tegrated DEVICES soerat tr IEEE I aces ia Aaya AEE ct oan lt Enter gt PCL TAN ASSUONMENE 3 6 6 arsiscacd retr Erena PAKETA RAE lt Enter gt Serial Communication w a c wae siea
24. 0 optical drive 60 Installing System Components Front Bezel Optional Removing the Front Bezel 1 Using the system key unlock the front bezel if locked 2 Lift up the release latch next to the keylock 3 Rotate the left end of the bezel away from the front panel 4 Unhook the right end of the bezel and pull the bezel away from the system Figure 3 2 Removing and Installing the Front Bezel 1 release latch 2 keylock 3 hinge tab 4 bezel Installing the Front Bezel 1 Hook the right end of the bezel onto the chassis 2 Fit the free end of the bezel onto the system 3 Secure the bezel with the keylock See Figure 3 2 Installing System Components 61 62 Opening and Closing the System A WARNING Whenever you need to lift the system get others to assist you To avoid injury do not attempt to lift the system by yourself CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Opening the System 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Rotate the latch release lock counter clockwise to the unlocke
25. 13 system password 51 system setup options 39 system setup program boot settings 43 entering 38 integrated devices options 4 keystroke 38 memory settings 41 PCI IRQ assignments 45 power management options 6 processor settings 41 SATA settings 42 serial communications options 45 system security options 47 system setup screens main 39 T tape drive troubleshooting 120 telephone numbers 133 TPM security 47 troubleshooting 119 CD drive 120 cooling fan 116 damaged system 113 expansion card 123 external connections 109 hard drive 121 internal USB key 119 keyboard 110 memory 116 NIC 111 power supply 115 processor 124 system cooling 115 tape drive 120 video 110 wet system 112 U UEFI Boot Manager entering 49 main screen 50 System Utilities screen 51 UEFT Boot Manager Screen 50 upgrades processor 93 USB device back panel connectors 16 USB key troubleshooting 119 Index 148 V VFlash media 93 video troubleshooting 110 WwW warning messages 34 wet system troubleshooting 112 Index 149 Index 150
26. Airflow is facilitated by the cooling fan modules which are positioned directly behind the cooling shroud Removing the Cooling Shroud A WARNING The memory modules and heat sink can get very hot during normal operation Ensure that the memory modules and heat sink have had sufficient time to cool before you touch it A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Installing System Components 77 A CAUTION Never operate your system with the cooling shroud removed The system may get overheated quickly resulting in shutdown of the system and loss of data 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening and Closing the System on page 62 Hold the touch points and gently lift the shroud straight up and away from the system board See Figure 3 10 Figure 3 10 Installing and Removing the Cooling Shroud Zs 1 touch points 2 2 cooling shroud 3 guide slots 2 4 guide screws 2 78 Installing System Components Installing the Cooling Shroud 1 Position the cooling shroud
27. Close the system See Closing the System on page 63 Turn on the system and attached peripherals and check if the USB key is functioning If the problem is not resolved repeat step 2 and step 3 Insert a different USB key that you know works properly Close the system See Closing the System on page 63 Turn on the system and attached peripherals and check if the USB key is functioning If the problem is not resolved see Getting Help on page 133 l Troubleshooting Your System Troubleshooting an Optical Drive A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Try using a different CD or DVD Enter the System Setup program and ensure that the drive s controller is enabled See Entering the System Setup Program on page 38 Run the appropriate online diagnostic test See Running the System Diagnostics on page 125 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 62 Ensure that the interface cable is securely connected to the optical drive and to the controller En
28. Dell PowerEdge R210 Systems Hardware Owner s Manual DOLL Notes Cautions and Warnings K NOTE A NOTE indicates important information that helps you make better use of your computer A CAUTION A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed A WARNING A WARNING indicates a potential for property damage personal injury or death Information in this document is subject to change without notice 2009 Dell Inc All rights reserved Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo and PowerEdge are trademarks of Dell Inc Microsoft Windows Windows Server and MS DOS are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Inc disclaims any proprietary interest in trademarks and trade names other than its own August 2009 Rev A00 Contents 1 About Your System 13 Accessing System Features During Startup 13 Front Panel Features and Indicators 14 Back Panel Features and Indicators 16 Guidelines for Connecting External Devices 17 NIC IndicatorCodes 18 Diagnostic
29. Description Connector l iDRAC6 Enterprise Dedicated management port for the port optional optional iDRAC6 Enterprise card 2 VFlash media slot Connects an external SD memory card optional for the optional iDRAC6 Enterprise card 3 PCIe expansion card Connects a PCI Express expansion slot card 4 Serial connector IOIO Connects a serial device to the system 5 Video connector IDI Connects a VGA display to the system 6 eSATA eSATA Connects additional storage devices 7 USB connectors 2 ost Connects USB devices to the system The ports are USB 2 0 compliant 8 Ethernet connectors Embedded 10 100 1000 NIC 2 a connectors 16 About Your System Item Indicator Button or Icon Connector Description 10 1 13 System status indicator System identification O button System identification connector Power supply Retention clip Lights blue during normal system operation Lights amber when the system needs attention due to a problem The system identification buttons on the front and back panels can be used to locate a particular system within a rack When one of the buttons is pushed the system status indicators on the front and back panels light blue until one of the buttons is pushed again Connects the optional system status indicator assembly through the optional cable management arm 250 W power supply Secures the power cable Guidelines for Connecting External Devices Turn o
30. FI Boot Manager Exit Screen Press lt Esc gt to exit the System Setup program the Exit screen displays e Save Changes and Exit e Discard Changes and Exit e Return to Setup Entering the UEFI Boot Manager K NOTE Gperanng systems must be 64 bit UEFI compatible for example Microsoft Windows Server 2008 x64 version to be installed from the UEFI boot mode DOS and 32 bit operating systems can only be installed from the BIOS boot mode K NOTE The Boot Mode must be set to UEFI in the System Setup program to access the UEFI Boot Manager The UEFI Boot Manager enables you to e Add delete and arrange boot options e Access the System Setup program and BIOS level boot options without rebooting To enter the UEFI Boot Manager 1 Turm on or restart your system 2 Press lt F11 gt after you see the following message lt F11 gt UEFI Boot Manager K NOTE The system will not respond until the USB keyboard is active If your operating system begins to load before you press lt F11 gt allow the system to finish booting and then restart your system and try again Using the UEFI Boot Manager Navigation Keys Keys Action Up arrow Moves to and highlights the previous field Down arrow Moves to and highlights the next field Spacebar lt Enter gt lt gt Cycles through the settings in a field lt gt Using the System Setup Program and UEFI Boot Manager 49 Keys Action lt Esc gt Refreshes the
31. Lights 19 System Messages 0 21 Warning Messages 34 Diagnostics Messages 34 Alert Messages naaa aaa aaa aa 34 Other Information YouMayNeed 35 2 Using the System Setup Program and UEFI Boot Manager 37 Choosing the System Boot Mode 37 Entering the System Setup Program 38 Responding to Error Messages 38 Contents Using the System Setup Program Navigation Keys 000 4 System Setup Options MainScreen 000 Memory Settings Screen Processor Settings Screen SATA Settings Screen Boot Settings Screen Integrated Devices Screen PCI IRQ Assignments Screen Serial Communication Screen Power Management Screen System Security Sereen Exit Serei aia Sk wk eA oe eee aS Entering the UEFI Boot Manager Using the UEFI Boot Manager Navigation Keys 20004 UEFI Boot Manager Screen UEFI Boot Settings Screen System Utilities Screen System and Setup Password Features Using the System Password Using the Setup Password Embedded System Management Baseboard Management Controller Configuration Entering the BMC Setup
32. ML is a way to create common information formats and to share both the format and the data on the World Wide Web intranets and elsewhere ZIF Zero insertion force Glossary 143 144 Glossary Index back panel features and indicators 16 battery system replacing 100 bezel 61 BMC configuring 56 c cabling optical drive 64 CD drive troubleshooting 120 CD DVD drive See optical drive chassis intrusion switch 60 contacting Dell 133 control panel assembly installing 104 removing 102 cooling fan replacing 87 cooling fans 85 troubleshooting 116 cooling shroud installing 80 removing 78 cover closing 63 opening 62 D damaged systems troubleshooting 113 Dell contacting 133 diagnostics advanced testing options 127 when to use 126 DIMMs See memory modules DIMMs E error messages 38 expansion card installing 72 removing 73 troubleshooting 123 expansion slot 72 Index 145 F front panel features and indicators 14 G guidelines connecting external devices 17 expansion card installation 72 memory installation 80 hard drive installing 69 troubleshooting 121 hard drives cabled removing 67 heat sink 95 l iDRAC Configuration Utility 56 iDRAC6 Enterprise Card 90 iDRAC6 Express Card 87 indicators back panel 16 NIC 18 installing control panel assembly 104 cooling shroud 80 expansion card 72
33. Module iDRAC Configuration Utility Entering the iDRAC Configuration Utility 56 3 Installing System Components 59 Recommended Tools 59 Inside the System 60 Front Bezel Optional 61 Removing the Front Bezel 61 Installing the FrontBezel 61 Opening and Closing the System 62 Opening the System 62 Closing the System 63 Optical Drive Optional 2 64 Removing an Optical Drive 64 Installing an Optical Drive 66 Hard Drives 2 0 67 RemovingaHardDrive 67 InstallingaHardDrive 69 Removing a Hard Drive From a Hard Drive Bracket 70 Installing a Hard Drive Into a Hard Drive Bracket 71 Expansion Card 0 4 72 Expansion Card Installation Guidelines 72 Installing an ExpansionCard 72 Removing anExpansionCard 73 Expansion Card Riser 75 Removing an Expansion Card Riser 75 Installing an Expansion Card Riser 76 Internal USB Memory Key 77 Contents Contents Cooling Shroud 0 78 Removing the Cooling Shroud 78 Installing the Cooling Shroud 80 System Memory 0 4 80 General Memory Module Inst
34. OS support for the device attached to Off default SATA port B Off disables BIOS support for the device 42 Using the System Setup Program and UEFI Boot Manager Option Description Port C Off default eSATA port Off default Auto enables BIOS support for the device attached to SATA port C Off disables BIOS support for the device Auto enables BIOS support for the device attached to the eSATA port Off disables BIOS support for the device Boot Settings Screen Option Boot Mode BIOS default Boot Sequence Hard Disk Drive Sequence USB Flash Drive Emulation Type Auto default Boot Sequence Retry Disabled default Description A CAUTION Switching the boot mode could prevent the system from booting if the operating system was not installed in the same boot mode If the operating system supports Unified Extensible Firmware Interface you can set this option to UEFI Setting this field to BIOS allows compatibility with non UEFI operating systems NOTE Setting this field to UEFI disables the Boot Sequence Hard Disk Drive Sequence and USB Flash Drive Emulation Type fields If Boot Mode is set to BIOS this field tells the system where the operating system files needed for startup are located If Boot Mode is set to UEFI you can access the UEFI boot manager utility by rebooting the system and pressing lt F11 gt when prompted to do so Determines the order in which the BIOS will
35. Recovery Delay User Defined Delay A CAUTION Clearing the TPM will lose all encryption keys in the TPM This option prevents booting to the operating system and results in data loss if the encryption keys cannot be restored Back up the TPM keys prior to enabling this option When set to Yes all TPM contents are cleared NOTE This field is read only when TPM Security is set to Off If Enabled the power button can turn the system s power off and on On an ACPI compliant operating system the system performs an orderly shutdown before power is turned off When Disabled the button can only turn on system power VAN CAUTION Use the NMI button only if directed to do so by qualified support personnel or by the operating system s documentation Pressing this button halts the operating system and displays a diagnostic screen Enables or disables the NMI feature Determines how the system reacts when power is restored If set to Last the system returns to the last power state On turns on the system after power is restored Off allows the system to remain off after power is restored Determines when the system restarts after power is restored Options are Immediate Random a random value of 45 to 240 seconds or a user defined value of 45 to 240 seconds Allows the user to view the current AC Recovery Delay This field also allows the user to define a new AC Recovery Delay 48 Using the System Setup Program and UE
36. Removing the Power Supply 1 Turn off the system and all attached peripherals 2 Disconnect the power cable from the power source K NOTE You may have to unlatch and lift the optional cable management arm if it interferes with power supply removal For information about the cable management arm see the system s rack documentation Open the system See Opening the System on page 62 4 Disconnect all the power cables from the power supply to the system board hard drive s and optical drive See Figure 3 17 5 Remove the screw securing the power supply to the chassis and lift the power supply to remove it from the chassis See Figure 3 17 Installing System Components 97 Figure 3 17 Removing and Installing the Power Supply 1 screw 2 power supply 3 power cable 24 pins 4 power cable 4 pins 5 optical drive cable 6 SATA power cables 2 98 Installing System Components Installing the Power Supply 1 2 Open the system See Opening the System on page 62 Place the power supply on the chassis and align the hole on the power supply with the hole on the chassis See Figure 3 17 Tighten the screw to secure the power supply to the chassis Connect all the power cables to the system board hard drive s and optical drive Close the system See Closing the System on page 63 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals System Battery Replacing the S
37. SATA interface cable if applicable e Control panel interface cable e Optical drive power cable e Control panel USB interface cable e System board power cables Install the expansion card if any See Installing an Expansion Card on page 72 If applicable reinstall the iDRAC6 Enterprise card See Installing an iDRAC6 Enterprise Card on page 89 If applicable reinstall the iDRAC6 Express card See Installing an iDRAC6 Express Card on page 86 Replace the cooling shroud See Installing the Cooling Shroud on page 79 Close the system See Closing the System on page 63 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Installing System Components Troubleshooting Your System Safety First For You and Your System A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Troubleshooting System Startup Failure If your system halts during startup prior to video output especially after installing an operating system or reconfiguring your system s hardware check for the following conditions e Ifyou boot the system to
38. abled If Password Status is Unlocked you can change the system password If Locked you cannot change the system password Disabling the password jumper on the system board sets System Password to Disabled and you cannot change or enter a new system password When a system password is not assigned and the password jumper on the system board is in the enabled position System Password is Not Enabled and Password Status is Unlocked To assign a system password 1 Verify that Password Status is Unlocked 2 Highlight the System Password option and press lt Enter gt 3 Type your new system password You can use up to 32 characters in your password As you type placeholders appear in the field The password assignment is not case sensitive Certain key combinations are invalid and if you enter one the system beeps To erase a character press lt Backspace gt or the left arrow key K NOTE To escape from the field without assigning a system password press lt Enter gt to move to another field or press lt Esc gt prior to completing step 5 4 Press lt Enter gt 5 To confirm your password type it a second time and press lt Enter gt System Password changes to Enabled Exit the System Setup program and begin using your system 6 Either reboot the system now for the password protection to take effect or continue working K NOTE Password protection does not take effect until the system reboots 52 Using the Sys
39. allation Guidelines 80 Mode Specific Guidelines 81 Installing Memory Modules 81 Removing Memory Modules 83 CoolingFans 0 85 Removing aCoolingFan 85 InstallingaCoolingFan 87 iDRAC6 Express Card Optional 87 Installing an iDRAC6 ExpressCard 87 Removing an iDRAC6 Express Card 89 iDRAC6 Enterprise Card Optional 90 Installing an iDRAC6 Enterprise Card 90 Removing aniDRAC6 Enterprise Card 92 VFlash Media Optional 93 Installing a VFlash MediaCard 93 Removing a VFlash Media Card 93 Processor etfs eA 93 RemovingaProcessor 93 Installing a Processor 97 Power Supply oona aaa 98 Removing the Power Supply 98 Installing the Power Supply 100 System Battery aaa aaa 100 Replacing the System Battery 100 Control Panel Assembly 102 Removing the Control Panel Assembly 102 Installing the Control Panel Assembly 104 System Board 00 4 104 Removing the System Board 104 Installing the System Board 106 4 Troubleshooting Your System 109 Safety First For You and Your System 109 Troubleshooting System Startup Failure 109 Troubleshooting External Connections 109 Tro
40. am Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product If installed remove the front bezel See Removing the Front Bezel on page 61 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet Open the system See Opening the System on page 62 Press down the release latch and place the optical drive in position Align the two notches on the metal standoffs with the holes on the drive See Figure 3 4 Slide the drive into the notches and seat it firmly Push the release latch back to position Connect the power cable Connect the data cable to the back of the drive and to the connector on the system board You must route these cables properly underneath the tab on the system chassis to prevent them from being pinched or crimped Connect the data cable to the SATA_C connector on the system board See Figure 6 1 Close the system See Closing the System on page 63 If applicable replace the front bezel See Installing the Front Bezel on page 61 Reconnect the system and peripherals to their electrical outlets Installing System Components Hard Drives Your system supports up to two 3 5 inch SAS or SATA or 2 5 inch SAS SATA or SSD hard drives The hard drives are installed internally in the system see Figure 3 1 and connected to the system board Rem
41. ap the serial interface cable with another working cable and turn on the system and the serial device If the problem is resolved replace the interface cable Turn off the system and the serial device and swap the device with a comparable device Turn on the system and the serial device If the problem is resolved replace the serial device If the problem persists see Getting Help on page 133 Troubleshooting a NIC 1 Run the appropriate online diagnostic test See Running the System Diagnostics on page 125 Restart the system and check for any system messages pertaining to the NIC controller Check the appropriate indicator on the NIC connector See NIC Indicator Codes on page 18 e If the link indicator does not light check all cable connections e If the activity indicator does not light the network driver files might be damaged or missing Remove and reinstall the drivers if applicable See the NIC s documentation e Change the autonegotiation setting if possible Troubleshooting Your System 111 e Use another connector on the switch or hub If you are using a NIC card instead of an integrated NIC see the documentation for the NIC card Ensure that the appropriate drivers are installed and the protocols are bound See the NIC s documentation Enter the System Setup program and confirm that the NIC ports are enabled See Integrated Devices Screen on page 44 Ensure that the NICs
42. ary storage area for program instructions and data Any information stored in RAM is lost when you turn off your system R DIMM A registered DDR3 memory module readme file A text file usually shipped with software or hardware that contains information supplementing or updating the product s documentation read only file A read only file is one that you are prohibited from editing or deleting 140 Glossary ROM Read only memory Your system contains some programs essential to its operation in ROM code A ROM chip retains its contents even after you turn off your system Examples of code in ROM include the program that initiates your system s boot routine and the POST ROMB RAID on motherboard SAN Storage Area Network A network architecture that enables remote network attached storage devices to appear to a server to be locally attached SAS Serial attached SCSI SATA Serial Advanced Technology Attachment A standard interface between the system board and storage devices SCSI Small computer system interface An I O bus interface with faster data transmission rates than standard ports SD card Secure digital flash memory card SDRAM Synchronous dynamic random access memory sec Second s serial port A legacy I O port with a 9 pin connector that transfers data one bit at a time and is most often used to connect a modem to the system service tag A bar code labe
43. attempt to boot from hard drives in the system during system startup Determines the emulation type for a USB flash drive Hard disk allows the USB flash drive to act as a hard drive Floppy allows the USB flash drive to act as a removable diskette drive Auto automatically chooses the appropriate emulation type for the device If you install a device in this slot that is configured as a removable diskette drive you must manually set the emulation type to Floppy If this field is enabled and the system has failed to boot the system will reattempt to boot after 30 seconds Using the System Setup Program and UEFI Boot Manager 43 Integrated Devices Screen Option Description User Accessible Enables or disables the user accessible USB ports USB Ports Options are All Ports On Only Back Ports On and All All Ports On default Ports Off Internal USB Port Enables or disables the internal USB port On default Embedded NIC and NIC2 Enabled default Embedded Gb NIC1 Enabled with PXE default Embedded Gb NIC2 Enabled default MAC Address OS Watchdog Timer Disabled default Embedded Video Controller Enabled default Enables or disables the operating system interface of the NICI and NIC2 controllers The NICs may also be accessed through the system s management controller Enables or disables the embedded NICs PXE support allows the system to boot from the network Enabled with iSCSI Boot optio
44. ble electrical outlet and press the pre BIOS failure has power button occurred The diagnostic lights are not lit after the system successfully boots to the operating system The system is in a normal Information only operating condition after POST BIOS checksum failure See Getting Help on page 133 o0000 detected system is in recovery mode Possible processor failure See Troubleshooting the 0009 Processor on page 122 Memory failure See Troubleshooting System 09000 Memory on page 116 Possible expansion card See Troubleshooting an 0099 failure Expansion Card on page 121 D000 Possible video failure See Getting Help on page 133 About Your System 19 Code Causes Corrective Action 00009 Hard drive failure Ensure that the diskette drive and hard drive are properly connected See Hard Drives on page 67 for information on the drives installed in your system 0000 Possible USB failure See Troubleshooting a USB Device on page 110 0099 No memory modules detected See Troubleshooting System Memory on page 116 0090 System board failure See Getting Help on page 133 0000 0000 Memory configuration error Possible system board resource and or system board hardware failure See Troubleshooting System Memory on page 116 See Getting Help on page 133 009009 Possible system resource configuration error
45. by aligning the guide slots with the guide screws on the system board See Figure 3 10 2 Push the cooling shroud down until all edges are secured to the system board 3 Close the system See Opening and Closing the System on page 62 System Memory Your system supports single and dual rank DDR3 unbuffered ECC DIMMs UDIMMs DIMMs can be 1066 or 1333 MHz The system contains four memory sockets Each two socket set is organized into two channels The first socket of each channel is marked with white release levers General Memory Module Installation Guidelines To ensure optimal performance of your system observe the following general guidelines when configuring your system memory K NOTE Memory configurations that fail to observe these guidelines can prevent your system from starting and producing any video output e Except for memory channels that are unused all populated memory channels must have identical configurations e Memory modules of different sizes can be mixed in sockets 1 to 4 for example 2 GB and 4 GB but all populated channels must have identical configurations e Memory modules are installed in the numeric order of the sockets beginning with to 4 e One or two DIMMs per channel can support up to 1333 Mhz e If memory modules with different speeds are installed they will operate at the speed of the slowest installed memory module s Installing System Components 79 Mode Specific Guidelines
46. comes effective immediately restarting the system is not required Operating With a Setup Password Enabled If Setup Password is Enabled you must enter the correct setup password before modifying most of the System Setup options If you do not enter the correct password in three attempts the system lets you view but not modify the System Setup screens The following options are exceptions If System Password is not Enabled and is not locked through the Password Status option you can assign a system password You cannot disable or change an existing system password K NOTE You can use the Password Status option in conjunction with the Setup Password option to protect the system password from unauthorized changes 54 Using the System Setup Program and UEFI Boot Manager Deleting or Changing an Existing Setup Password 1 Enter the System Setup program and select the System Security 2 Highlight Setup Password press lt Enter gt to access the setup password window Press lt Enter gt twice to clear the existing setup password The setting changes to Not Enabled 3 Ifyou want to assign a new setup password perform the steps in Assigning a Setup Password on page 54 Embedded System Management The USC is an embedded utility that enables systems and storage management tasks from an embedded environment throughout the server s lifecycle The USC can be started during the boot sequence and can function independently of t
47. ct the data cable to the connector on the card edge For information on installing a SAS controller card see Installing an Expansion Card on page 72 7 Close the system See Closing the System on page 63 8 Reconnect the system to the electrical outlet and turn on the system and attached peripherals Installing System Components 69 9 10 Enter the System Setup program and ensure that the hard drive s controller is enabled See Entering the System Setup Program on page 38 Exit the System Setup program and reboot the system See the documentation that came with the hard drive for instructions on installing any software required for drive operation Removing a Hard Drive From a Hard Drive Bracket 70 2 NOTE A 2 5 inch hard drive is encased in a 2 5 inch hard drive bracket which is further encased in a 3 5 inch hard drive bracket Remove the four screws from the slide rails on the hard drive bracket If you are removing a 2 5 inch hard drive separate the 2 5 inch hard drive bracket from the 3 5 inch hard drive bracket Separate the hard drive from the bracket See Figure 3 6 Installing System Components Figure 3 6 Removing a Hard Drive From a Hard Drive Bracket 1 1 hard drive bracket 2 harddrive 3 screws 4 Screws are supplied along with the hard drives ordered from Dell Installing a Hard Drive Into a Hard Drive Bracket K NOTE A 2 5 inch hard drive is encased in a 2 5 inch hard driv
48. ct them 2 Connect the keyboard mouse to the USB port s on the opposite side of the system 3 If the problem is resolved restart the system enter the System Setup program and check if the non functioning USB ports are enabled 4 Replace the keyboard mouse with another working keyboard mouse 5 If the problem is resolved replace the faulty keyboard mouse 6 Ifthe problem is not resolved proceed to the next step to begin troubleshooting the other USB devices attached to the system 7 Power down all attached USB devices and disconnect them from the system 8 Restart the system and if your keyboard is functioning enter the system setup program Verify that all USB ports are enabled See Integrated Devices Screen on page 44 If your keyboard is not functioning you can also use remote access If the system is not accessible see Disabling a Forgotten Password on page 132 for instructions on setting the NVRAM_CLR jumper inside your system and restoring the BIOS to the default settings 110 Troubleshooting Your System 9 10 Reconnect and power on each USB device one at a time If a device causes the same problem power down the device replace the USB cable and power up the device If the problem persists replace the device If all troubleshooting fails see Getting Help on page 133 Troubleshooting a Serial 1 0 Device 1 3 4 Turn off the system and any peripheral devices connected to the serial port Sw
49. ctor See Installing an Expansion Card on page 72 Troubleshooting Your System 121 5 Ensure that the expansion card is firmly seated in its connector See Installing an Expansion Card on page 72 6 Close the system See Closing the System on page 63 If the problem is not resolved turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 62 9 Remove the expansion card See Removing an Expansion Card on page 73 10 Close the system See Closing the System on page 63 11 Run the appropriate online diagnostic test If the tests fail see Getting Help on page 133 Troubleshooting the Processor A WARNING Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before you begin this procedure review the safety instructions that came with the system 1 Run the appropriate online diagnostics test See Using Online Diagnostics on page 125 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 3 Open the system See Opening the System on page 62 Ensure that the processor and heat sink are properly installed See Processor on page 92 Close the system See Closing the System on page 63 6 Run the appropriate online diagnostic test If a problem is still indicated see Getting Help on page 133
50. d CPU and expansion card may not the system to the previous and memory set to be supported by the power configuration If the system minimum supplies boots without this warning frequencies to then the replaced meet PSU component s are not wattage System supported with this power will reboot supply See Power Supply on page 97 Warning Invalid memory Ensure that the memory Unsupported configuration The system modules are installed in a memory will run but with reduced valid configuration See configuration functionality General Memory Module detected The Installation Guidelines on memory page 79 If the problem configuration is persists see not optimal The Troubleshooting System recommended Memory on page 116 memory configuration is lt message gt About Your System 33 Message Causes Corrective Actions Write fault Faulty USB device or Replace the USB medium or Write fault on medium optical drive device Ensure that the USB selected drive assembly hard drive or hard or SATA cables are properly drive subsystem connected See Troubleshooting a USB Device on page 110 Troubleshooting an Optical Drive on page 119 and Troubleshooting a Hard Drive on page 120 NOTE For the full name of an abbreviation or acronym used in this table see the Glossary on page 135 Warning Messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a tas
51. d disconnect the system from the electrical outlet Open the system See Opening the System on page 62 Remove the jumper plug from the password jumper See Figure 6 1 to locate the password jumper labeled PWRD_EN on the system board Close the system 5 Reconnect your system and peripherals to their electrical outlets and turn on the system The existing passwords are not disabled erased until the system boots with the password jumper plug removed However before you assign a new system and or setup password you must install the jumper plug K NOTE If you assign a new system and or setup password with the jumper plug still removed the system disables the new password s the next time it boots 6 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 62 Install the jumper plug on the password jumper Close the system See Closing the System on page 63 10 Reconnect your system and peripherals to their electrical outlets and turn on the system 11 Assign a new system and or setup password To assign a new password using the System Setup program see Assigning a Setup Password on page 54 Jumpers and Connectors Getting Help Contacting Dell For customers in the United States call 800 WWW DELL 800 999 3355 K NOTE If you do not have an active Internet connection you can find contact inf
52. d even logic failure at address read value expecting value Faulty or improperly installed memory modules See Troubleshooting System Memory on page 116 Memory write read failure at address read value expecting value Faulty or improperly installed memory modules See Troubleshooting System Memory on page 116 About Your System 25 Message Causes Corrective Actions Memory set to minimum frequency The memory frequency may be intentionally set lower for power conservation The current memory configuration may support only the minimum frequency If not an intentional setting check any other system messages for possible causes Ensure that your memory configuration supports the higher frequency See General Memory Module Installation Guidelines on page 79 Memory tests terminated by keystroke POST memory test was terminated by pressing the spacebar Information only MEMTEST lane failure detected on x Invalid memory configuration A mismatched memory module is installed Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines on page 79 No boot device available 26 Faulty or missing optical drive subsystem hard drive or hard drive subsystem or no bootable USB key installed About Your System Use a bootable USB key CD or hard drive If the problem pe
53. d managing your system including those pertaining to the operating system system management software system updates and system components that you purchased with your system K NOTE Always check for updates on support dell com manuals and read the updates first because they often supersede information in other documents About Your System 35 36 About Your System Using the System Setup Program and UEFI Boot Manager The System Setup program is the BIOS program that enables you to manage your system hardware and specify BIOS level options From the System Setup program you can e Change the NVRAM settings after you add or remove hardware e View the system hardware configuration e Enable or disable integrated devices e Set performance and power management thresholds e Manage system security Choosing the System Boot Mode The System Setup program also enables you to specify the boot mode for installing your operating system e BIOS boot mode the default is the standard BIOS level boot interface e UEFI boot mode is an enhanced 64 bit boot interface based on Unified Extensible Firmware Interface UEFI specifications that overlays the system BIOS See Entering the UEFI Boot Manager on page 49 for more information on this interface You must select the boot mode in the Boot Mode field of the Boot Settings Screen on page 43 of the System Setup program Once you specify the boot mode the system boots in the speci
54. d position See Figure 3 3 3 Grasp the cover on both sides while pressing your thumbs on the latch release lock and the indent carefully slide the cover toward the back of the system and lift it away from the system See Figure 3 3 Installing System Components Figure 3 3 Opening and Closing the System Cover 1 latch release lock 2 indent Closing the System 1 Place the cover onto the chassis and offset it slightly toward the back of the system so that the two hooks on the back edge of the cover fit over the corresponding slots on the back edge of the chassis See Figure 3 3 2 Slide the cover toward the front of the chassis till it snaps in position 3 Rotate the latch release lock in a clockwise direction to secure the cover Installing System Components 63 Optical Drive Optional An optional slimline DVD or DVD RW optical drive slides into the front panel and connects to the SATA controller on the system board K NOTE DVD devices are data only Removing an Optical Drive A CAUTION Many repairs may only be done by a certified service technician You 64 should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product If installed remove the fron
55. d to manage system resources memory disk drives or printers for example V Volt s VAC Volt s alternating current VDC Volt s direct current VGA Video graphics array VGA and SVGA are video standards for video adapters with greater resolution and color display capabilities than previous standards video adapter The logical circuitry that provides in combination with the monitor your system s video capabilities A video adapter may be integrated into the system board or may be an expansion card that plugs into an expansion slot 142 Glossary video memory Most VGA and SVGA video adapters include memory chips in addition to your system s RAM The amount of video memory installed primarily influences the number of colors that a program can display with the appropriate video drivers and monitor capabilities video resolution Video resolution 800 x 600 for example is expressed as the number of pixels across by the number of pixels up and down To display a program at a specific graphics resolution you must install the appropriate video drivers and your monitor must support the resolution virtualization The ability via software to share the resources of a single computer across multiple environments A single physical system may appear to the user as multiple virtual systems able to host multiple operating systems W Watt s WH Watt hour s XML Extensible Markup Language X
56. dicator Diagnostic indicator lights 4 System status indicator System identification O button USB connectors 2 ess System identification panel Optical drive optional Connects a monitor to the system Lights up when the hard drive is in use The four diagnostic indicator lights display error codes during system startup See Diagnostic Lights on page 19 Lights blue during normal system operation Lights amber when the system needs attention due to a problem The system identification buttons on the front and back panels can be used to locate a particular system within a rack When one of the buttons is pushed the system status indicators on the front and back panels light blue until one of the buttons is pushed again Connects USB devices to the system The ports are USB 2 0 compliant A slide out panel for system information including the Express Service Tag embedded NIC MAC address and iDRAC6 Enterprise card MAC address Space is provided for an additional label One optional slim line SATA DVD ROM drive or DVD RW drive or combination CD RW DVD drive when available NOTE DVD devices are data only About Your System 15 Back Panel Features and Indicators Figure 1 2 shows the controls indicators and connectors located on the system s back panel Figure 1 2 Back Panel Features and Indicators 1 2 3 4 7 8 9 10 11 12 13 Item Indicator Button or Icon
57. disabled Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines on page 79 Unsupported memory configuration DIMM mismatch across slots detected NRCG Sees Invalid memory configuration Memory modules are mismatched in the specified slots Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines on page 79 Warning A fatal error has caused system reset Please check the system event log A fatal system error occurred and caused the system to reboot About Your System Check the SEL for information that was logged during the error See the applicable troubleshooting section in Troubleshooting Your System on page 109 for any faulty components specified in the SEL Message Causes Corrective Actions Warning Control The control panel is not Install the control panel or Panel is not installed or has a faulty cable check the cable connections installed connection between the display module the control panel board and the system board See Control Panel Assembly on page 101 Warning No Micro code update failed Update the BIOS firmware micro code See Getting Help on update loaded page 133 for processor n Warning The system configuration of If any system components Performance processor memory modules were just upgraded return degrade
58. e SCSI ID number and enabling or disabling termination Run the appropriate online diagnostics tests See Running the System Diagnostics on page 125 If you cannot resolve the problem see Getting Help on page 133 Troubleshooting a Hard Drive A CAUTION Many repairs may only be done by a certified service technician You 120 should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION This troubleshooting procedure can destroy data stored on the hard drive Before you proceed back up all files on the hard drive Run the appropriate online diagnostics test See Running the System Diagnostics on page 125 Depending on the results of the diagnostics test proceed as needed through the following steps If your system has a RAID controller card and your hard drives are configured in a RAID array perform the following steps l Troubleshooting Your System a Restart the system and enter the host adapter configuration utility program by pressing lt Ctrl gt lt R gt for a PERC controller or lt Ctrl gt lt C gt for a SAS controller See the documentation supplied with the host adapter for information about the configuration utility b Ensure that the ha
59. e 43 For information on creating a bootable file on the USB memory key see the user documentation that accompanied the USB memory key A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product K NOTE To avoid interference with other components the maximum allowable dimensions of the USB key are 24 mm 94 in wide x 79 mm 3 11 in long x 8 6 mm 33 in high 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 62 Locate the USB connector on the control panel board See Figure 3 19 Insert the USB memory key into the USB connector Close the system See Closing the System on page 63 ao oo A O N Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 76 Installing System Components Figure 3 9 Removing or Installing a USB Memory Key whan 1 USB memory key connector 2 USB memory key Cooling Shroud The system board shroud covers the processor heat sink and memory modules and provides air flow to these components
60. e 73 4 Pull back slightly on the retention standoff tab at the front edge of the card and gently lift the card off the retention standoff See Figure 3 14 As the holder releases from the standoff the connector under the card disengages from the system board connector 5 Angle the card so that the notch on the card slips through the clip on the system board 6 If applicable reinstall the expansion card See Installing an Expansion Card on page 72 7 Close the system See Closing the System on page 63 8 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 88 Installing System Components IDRAC6 Enterprise Card Optional Installing an iDRAC6 Enterprise Card VAN CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 62 If installed remove the expansion card from the expansion slot See Removing an Expansion Card on page 73 4 Remove the plastic filler plug fo
61. e bracket which is further encased in a 3 5 inch hard drive bracket 1 Insert the hard drive into the hard drive bracket See Figure 3 6 If you are installing a 2 5 inch hard drive position the 2 5 inch hard drive bracket into the 3 5 inch hard drive bracket Installing System Components 71 2 Align the holes on the hard drive with the back set of holes on the hard drive bracket 3 Attach the four screws to secure the hard drive to the hard drive bracket Expansion Card Expansion Card Installation Guidelines Your system supports one PCIe Generation 2 expansion card installed on an expansion card riser The expansion card slot supports full height and half length cards The expansion card slot is not hot swappable Installing an Expansion Card A CAUTION Many repairs may only be done by a certified service technician You 72 should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Unpack the expansion card and prepare it for installation For instructions see the documentation accompanying the card Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System
62. each logical drive with the format command PCI Peripheral Component Interconnect A standard for local bus implementation PDU Power distribution unit A power source with multiple power outlets that provides electrical power to servers and storage systems in a rack peripheral An internal or external device such as a diskette drive or keyboard connected to a system pixel A single point on a video display Pixels are arranged in rows and columns to create an image A video resolution such as 640 x 480 is expressed as the number of pixels across by the number of pixels up and down POST Power on self test Before the operating system loads when you turn on your system the POST tests various system components such as RAM and hard drives processor The primary computational chip inside the system that controls the interpretation and execution of arithmetic and logic functions Software written for one processor must usually be revised to run on another processor CPU is a synonym for processor PXE Preboot eXecution Environment A way of booting a system via a LAN without a hard drive or bootable diskette RAC Remote access controller RAID Redundant array of independent disks A method of providing data redundancy Some common implementations of RAID include RAID 0 RAID 1 RAID 5 RAID 10 and RAID 50 See also mirroring and striping RAM Random access memory The system s primary tempor
63. ee SATA Settings Screen on page 42 Displays a screen to specify the boot mode BIOS or UEFI For BIOS boot mode you can also specify the boot devices See Boot Settings Screen on page 43 Displays a screen to enable or disable integrated device controllers and ports and to specify related features and options See Integrated Devices Screen on page 44 Displays a screen to change the IRQ assigned to each of the integrated devices on the PCI bus and any installed expansion card that requires an IRQ See PCI IRQ Assignments Screen on page 45 Displays a screen to enable or disable the serial ports and specify related features and options See Serial Communication Screen on page 45 Enables you to manage power usage of the processor fans and memory modules with preconfigured or customized settings See Power Management Screen on page 46 Displays a screen to configure the system password and setup password features See System Security Screen on page 47 Using the System Password on page 51 and Using the Setup Password on page 54 for more information Determines whether your system starts up with the NumLock mode activated on 101 or 102 key keyboards does not apply to 84 key keyboards Using the System Setup Program and UEFI Boot Manager Option Description Report Keyboard Errors Report default F1 F2 Prompt on Error Enabled default Enables or disables reporting of keyboard erro
64. em s management software allowing you to easily identify and replace the proper fan by noting the fan numbers on the fan assembly Removing a Cooling Fan A WARNING The cooling fan can continue to spin for some time after the system has been powered down Allow time for the fan to stop spinning before removing it from the system A WARNING Do not attempt to operate the system without the cooling fan CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product K NOTE The procedure for removing each individual fan module is the same 1 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet 2 Open the system See Opening the System on page 62 3 If applicable remove the cooling shroud See Removing the Cooling Shroud on page 77 4 Disconnect the fan s power cable from the system board See Figure 3 12 5 Grasp the fan and slide it away from the fan assembly See Figure 3 12 84 Installing System Components Figure 3 12 Removing and Installing a Fan 1 fan 2 power cable Installing a Cooling Fan 1 Ensure that the
65. entered User interaction is required to proceed Enter I or M to proceed TPM failure A TPM function has failed See Getting Help on page 133 Unable to launch System Services image System halted System halted after F10 keystroke because System Services image is either corrupted in the system firmware or has been lost due to system board replacement The iDRAC6 Enterprise card flash memory may be corrupted Restart the system and update the USC repository to the latest software to restore full functionality See the USC user documentation for more information Restore the flash memory using the latest version on support dell com See the iDRAC6 user s guide for instructions on performing a field replacement of the flash memory About Your System 31 Message Causes Corrective Actions Unexpected interrupt in protected mode Improperly seated memory modules or faulty keyboard mouse controller chip Reseat the memory modules See Troubleshooting System Memory on page 116 If the problem persists see Getting Help on page 133 Unsupported CPU combination Unsupported CPU stepping detected Processor is not supported by the system Install a supported processor See Processor on page 92 Unsupported DIMM detected The following DIMM has been disabled x Invalid memory configuration The system will run but with the specified memory module
66. expansion card riser 76 hard drive 69 memory modules 81 optical drive 64 processor 97 system board 104 J jumpers system board 129 K keyboards troubleshooting 110 M memory troubleshooting 116 memory modules DIMMs configuring 80 installing 81 removing 83 messages error messages 38 warning 34 N NIC indicators 18 NICs Index 146 troubleshooting 111 0 optical drive installing 64 options system setup 39 P password disabling 132 setup 54 system 51 phone numbers 133 POST accessing system features 13 power supply removing 98 replacing 100 troubleshooting 115 processor removing 93 97 See processor troubleshooting 124 upgrades 93 removing bezel 61 control panel assembly 102 cooling shroud 78 cover 62 expansion card 73 hard drive cabled 67 memory modules 83 power supply 98 processor 93 97 system board 104 replacing cooling fan 87 power supply 100 system battery 100 running the system diagnostics 125 S safety 109 SAS hard drive See hard drive SATA hard drive See hard drive securing your system 47 53 setup password 54 slots See expansion slots startup accessing system features 13 support contacting Dell 133 system closing 63 opening 62 system board Index 147 installing 106 jumpers 129 removing 104 system cooling troubleshooting 115 system features accessing
67. ff power to the system and external devices before attaching a new external device Turn on any external devices before turning on the system unless the documentation for the device specifies otherwise Ensure that the appropriate driver for the attached device has been installed on the system If necessary to enable ports on your system use the System Setup program See Entering the System Setup Program on page 38 About Your System 17 NIC Indicator Codes Figure 1 3 NIC Indicator Codes 1 SE F BANTI 1 link indicator 2 activity indicator Indicator Indicator Code Link and activity The NIC is not connected to the network indicators are off Link indicator is green The NIC is connected to a valid network link at 1000 Mbps Link indicator is amber The NIC is connected to a valid network link at 10 100 Mbps Activity indicator is green Network data is being sent or received blinking 18 About Your System Diagnostic Lights The four diagnostic indicator lights on the system front panel display error codes during system startup Table 1 1 lists the causes and possible corrective actions associated with these codes A highlighted circle indicates the light is on a non highlighted circle indicates the light is off Table 1 1 Diagnostic Indicator Code Code Causes Corrective Action The system is in a normal Plug the system into a working 0009 off condition or a possi
68. fied boot mode and you proceed then to install your operating system from that mode Thereafter you must boot the system to the same boot mode BIOS or UEFI to access the installed operating system Trying to boot the operating system from the other boot mode will cause the system to halt immediately at startup K NOTE Operating s systems must be UEFl compatible for example Microsoft Windows Server 2008 x64 version to be installed from the UEFI boot mode DOS and 32 bit operating systems do not support UEFI and can only be installed from the BIOS boot mode Using the System Setup Program and UEFI Boot Manager 37 Entering the System Setup Program 1 Tur on or restart your system 2 Press lt F2 gt immediately after you see the following message lt F2 gt System Setup If your operating system begins to load before you press lt F2 gt allow the system to finish booting and then restart your system and try again Responding to Error Messages If an error message appears while the system is booting make a note of the message See System Messages on page 21 for an explanation of the message and suggestions for correcting errors K NOTE After installing a memory upgrade it is normal for your system to display a message the first time you start your system Using the System Setup Program Navigation Keys Keys Action Up arrow or lt Shift gt lt Tab gt Moves to the previous field Down arrow or lt Tab gt Moves
69. file to a hard drive Viewing Information and Results The following tabs in the Customize window provide information about the test and the test results e Results Displays the test that ran and the result e Errors Displays any errors that occurred during the test e Help Displays information about the currently selected device component or test Running the System Diagnostics 127 e Configuration Displays basic configuration information about the currently selected device e Parameters Displays parameters that you can set for the test 128 Running the System Diagnostics Jumpers and Connectors This section provides specific information about the system jumpers It also provides some basic information on jumpers and switches and describes the connectors on the system board System Board Jumpers Figure 6 1 shows the location of the configuration jumpers on the system board Table 6 1 lists the jumper settings Table 6 1 System Board Jumper Settings Jumper Setting Description PWRD_EN fe of default The password feature is enabled pins 2 4 Ree The password feature is disabled pins 4 6 NVRAM_CLR pj default The configuration settings are retained at system boot pins 3 5 mo The configuration settings are cleared at the next system boot pins 1 3 Jumpers and Connectors 129 System Board Connectors Figure 6 1 System Board Connectors 130 Ju
70. he operating system K NOTE Certain platform configurations may not support the full set of features provided by USC The following features of USC are supported on systems with Baseboard Management Controller BMC e Installing an operating system e Running diagnostics to validate the memory I O devices processor physical disks and other peripherals When an optional iDRAC6 Express card is installed USC provides the following additional features e Downloading and applying firmware updates e Configuring hardware and firmware For more information about setting up USC configuring hardware and firmware and deploying the operating system see the Unified Server Configurator documentation on the Dell Support website at support dell com manuals Using the System Setup Program and UEFI Boot Manager 55 Baseboard Management Controller Configuration The BMC enables configuring monitoring and recovery of systems remotely The BMC provides the following features e e 2 Enables fault logging and SNMP alerting Provides access to system event log and sensor status Allows control of system functions including power on and off Functions independently of the system s power state or the system s operating system Provides text console redirection for system setup text based utilities and operating system consoles NOTE To remotely access the BMC through the integrated NIC you must connect the network connection
71. he power supply see Getting Help on page 133 Troubleshooting System Cooling Problems A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Ensure that none of the following conditions exist System cover cooling shroud drive blank memory module blank power supply blank or back filler bracket is removed Ambient temperature is too high External airflow is obstructed An individual cooling fan is removed or has failed See Troubleshooting a Fan on page 116 Troubleshooting Your System 115 Troubleshooting a Fan A CAUTION Many repairs may only be done by a certified service technician You ar N should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Locate the faulty fan indicated by the diagnostic software Turn off the system and all attached peripherals Open the system See Opening the System
72. he socket c Remove the USB connector cable from the control panel Remove the four screws that secure the control panel board to the chassis and remove the board Installing System Components 101 Figure 3 19 Control Panel Removal USB connector cable 2 4 6 control panel cable 1 3 5 screws 4 USB connectors 4 control panel board LED display module Installing System Components 102 Installing the Control Panel Assembly 1 u OO OF FSF WwW DY Align the screw holes on the control panel board with the holes on the chassis Replace the screws on the control panel assembly See Figure 3 19 Connect the control panel cable to the control panel board Connect the USB connector cable Replace the hard drive See Installing a Hard Drive on page 69 Close the system See Closing the System on page 63 If applicable replace the front bezel See Installing the Front Bezel on page 61 Reconnect the system to the power source and turn on the system and attached peripherals System Board Removing the System Board A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came w
73. hubs and switches on the network are all set to the same data transmission speed See the documentation for each network device Ensure that all network cables are of the proper type and do not exceed the maximum length If all troubleshooting fails see Getting Help on page 133 Troubleshooting a Wet System A CAUTION Many repairs may only be done by a certified service technician You 112 should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 62 Remove the following components from the system See Installing System Components on page 59 e Hard drives e USB memory key e NIC hardware key VFlash media e Expansion card and expansion card riser iDRAC6 Enterprise card Troubleshooting Your System iDRAC6 Express card e Power supply Fans e Processor and heat sink e Memory modules Let the system dry thoroughly for at least 24 hours Reinstall the components you removed in step 3 6 Close the system See Closing the System on page 63 If the system does not start properly see Getting He
74. ice In general I O activity can be differentiated from computational activity IDE Integrated drive electronics A standard interface between the system board and storage devices iDRAC Internet Dell Remote Access Controller A remote access controller that uses the Internet SCSI protocol IP Internet Protocol IPv6 Internet Protocol version 6 IPX Internet package exchange Glossary 137 IRQ Interrupt request A signal that data is about to be sent to or received by a peripheral device travels by an IRQ line to the processor Each peripheral connection must be assigned an IRQ number Two devices can share the same IRQ assignment but you cannot operate both devices simultaneously iSCSI Internet SCSI see SCSI A protocol that enables SCSI device communication across a network or the Internet jumper Small blocks on a circuit board with two or more pins emerging from them Plastic plugs containing a wire fit down over the pins The wire connects the pins and creates a circuit providing a simple and reversible method of changing the circuitry in a board K Kilo 1000 Kb Kilobit s 1024 bits KB Kilobyte s 1024 bytes Kbps Kilobit s per second KBps Kilobyte s per second kg Kilogram s 1000 grams kHz Kilohertz KVM Keyboard video mouse KVM refers to a switch that allows selection of the system from which the video is displayed and for which the keyb
75. is that includes power supplies and fans BMC Baseboard management controller bootable media A CD diskette or USB memory key that is used to start your system if the system will not boot from the hard drive BTU British thermal unit bus An information pathway between the components of a system Your system contains an expansion bus that allows the processor to communicate with controllers for the peripheral devices connected to the system Your system also contains an address bus and a data bus for communications between the processor and RAM C Celsius cache A fast storage area that keeps a copy of data or instructions for quick data retrieval cm Centimeter s COMn The device names for the serial ports on your system control panel The part of the system that contains indicators and controls such as the power button and power indicator controller A chip or expansion card that controls the transfer of data between the processor and memory or between the processor and a peripheral device Glossary 135 coprocessor A chip that relieves the system s processor of specific processing tasks A math coprocessor for example handles numeric processing CPU Central processing unit See processor DC Direct current DDR Double data rate A technology in memory modules that potentially doubles the data rate by transferring data on both the rising and falling pulses of a
76. ith the product CAUTION If you are using the Trusted Program Module TPM with an encryption key you may be prompted to create a recovery key during program or system setup Be sure to create and safely store this recovery key If you replace this system board you must supply the recovery key when you restart your system or program before you can access the encrypted data on your hard drives Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 62 Remove the cooling shroud See Removing the Cooling Shroud on page 77 Remove any expansion card See Removing an Expansion Card on y exp 8 P page 73 Installing System Components 103 104 10 11 Remove the processor heat sink See Removing a Processor on page 92 If installed remove the iDRAC6 Enterprise card See Removing an iDRAC6 Enterprise Card on page 91 If installed remove the iDRAC6 Express card See Removing an iDRAC6 Express Card on page 88 Disconnect all cables from the system board Remove all the memory modules and memory blanks See Removing Memory Modules on page 83 K NOTE To ensure proper reinstallation of memory modules record the memory module socket locations Remove the ten screws securing the system board to the chassis and then slide the system board assembly toward the front end of the chassis CAUTION Do not lift the s
77. ithout warning The system configuration of processor memory modules and expansion card may not be supported by the power supply If any system components were just upgraded return the system to the previous configuration If the system boots without this warning then the replaced component s are not supported with this power supply See Power Supply on page 97 About Your System 21 Message Causes Corrective Actions Alert System fatal error during previous boot An error caused the system to reboot Check other system messages for additional information for possible causes BIOS MANUFACTURING MODE detected MANUFACTURING MODE will be cleared before the next boot System reboot required for normal operation System is in manufacturing mode Reboot to take the system out of manufacturing mode BIOS Update Attempt Failed Remote BIOS update attempt failed Retry the BIOS update If problem persists see Getting Help on page 133 Caution NVRAM CLR jumper is installed on system board Please run SETUP NVRAM_CLR jumper is installed in the clear setting CMOS has been cleared Move the NVRAM_CLR jumper to the default position pins 3 and 5 See Figure 6 1 for jumper location Restart the system and re enter the BIOS settings See Using the System Setup Program and UEFI Boot Manager on page 37 CPU set to minimum frequency 22
78. iwrs ane cavers meneame cn etme te eae lt Enter gt Power Management 2 ccc ccc cc eee eee eens lt Enter gt SYStSM SSCUrMEY yener kirika SERET ae w ceed tao wee La E lt Enter gt Keyboard NUMLOGK oj syela srs ete ane ttt ane aye aa ardle a ORR ENSEN On Report Keyboard Errors some sg aie sere krt Woe WS a eee BRS Report FLF Prompt On BEPOR boeew dw ee eed Res Bel ae 4 Enabled Up Down Arrow to select SPACE to change ESC to exit Fl Help NOTE The options for the System Setup program change based on the system configuration IN NOTE The System Setup program defaults are listed under their respective options in the following sections where applicable NN Option Description System Time Sets the time on the system s internal clock System Date Sets the date on the system s internal calendar Memory Settings Displays information related to installed memory See Memory Settings Screen on page 41 Using the System Setup Program and UEFI Boot Manager 39 Option Description 40 Processor Settings SATA Settings Boot Settings Integrated Devices PCI IRQ Assignment Serial Communication Power Management System Security Keyboard NumLock On default Displays information related to the processor speed cache size and so on See Processor Settings Screen on page 41 Displays a screen to enable or disable the integrated SATA controller and ports S
79. k For example before you format a hard drive a message will warn you that you may lose all data on the hard drive Warning messages usually interrupt the task and require you to respond by typing y yes or n no K NOTE Warning messages are generated by either the application or the operating system For more information see the documentation that accompanied the operating system or application Diagnostics Messages The system diagnostic utilities may issue messages if you run diagnostic tests on your system See Running the System Diagnostics on page 125 for more information about system diagnostics Alert Messages Systems management software generates alert messages for your system Alert messages include information status warning and failure messages for drive temperature fan and power conditions For more information see the systems management software documentation 34 About Your System Other Information You May Need A WARNING See the safety and regulatory information that shipped with your system Warranty information may be included within this document or as a separate document e The rack documentation included with your rack solution describes how to install your system into a rack e The Getting Started Guide provides an overview of system features setting up your system and technical specifications e Any media that ships with your system that provides documentation and tools for configuring an
80. ket CAUTION Do not use force to seat the processor When the processor is positioned correctly it engages easily into the socket Close the processor shield Rotate the socket release lever down until it snaps into place Using a clean lint free cloth remove the thermal grease from the heat sink Open the grease packet included with your processor kit and apply thermal grease evenly to the center of the top of the new processor CAUTION Using excess thermal grease can cause grease to contact the processor shield which can cause contamination of the processor socket Place the heat sink on the processor See Figure 3 15 Using a 2 Phillips screwdriver tighten the heat sink retention screws See Figure 3 15 Installing System Components 11 Replace the cooling shroud See Installing the Cooling Shroud on page 79 12 Close the system See Closing the System on page 63 13 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 14 Press lt F2 gt to enter the System Setup program and check that the processor information matches the new system configuration See Entering the System Setup Program on page 38 15 Run the system diagnostics to verify that the new processor operates correctly See Running the Embedded System Diagnostics on page 126 for information about running the diagnostics Power Supply Your system supports a 250 W power supply module
81. l iDRAC6 Enterprise card at the back corner of the system Installing a VFlash Media Card 1 2 3 Locate the VFlash media slot at the back corner of the system With the label side facing up insert the contact pin end of the SD card into the card slot on the module K NOTE The slot is keyed to ensure correct insertion of the card Press inward on the card to lock it into the slot Removing a VFlash Media Card To remove the VFlash media push inward on the card to release it and pull the card from the card slot Processor Removing a Processor A CAUTION Many repairs may only be done by a certified service technician You 92 should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Prior to upgrading your system download the latest system BIOS version on support dell com Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 62 Remove the cooling shroud See Removing the Cooling Shroud on page 77 Installing System Components A WARNING The heat sink and processor are hot to the touch for some time after A the system has been po
82. l on the system used to identify it when you call Dell for technical support SMART Self Monitoring Analysis and Reporting Technology Allows hard drives to report errors and failures to the system BIOS and then display an error message on the screen SMP Symmetric multiprocessing Used to describe a system that has two or more processors connected via a high bandwidth link and managed by an operating system vhere each processor has equal access to I O devices zZ SNMP Simple Network Management Protocol A standard interface that allows a network manager to remotely monitor and manage workstations striping Disk striping writes data across three or more disks in an array but only uses a portion of the space on each disk The amount of space used by a stripe is the same on each disk used A virtual disk may use several stripes on the same set of disks in an array See also guarding mirroring and RAID SVGA Super video graphics array VGA and SVGA are video standards for video adapters with greater resolution and color display capabilities than previous standards Glossary 141 system board As the main circuit board the system board usually contains most of your system s integral components such as the processor s RAM controllers for peripherals and various ROM chips system configuration information Data stored in memory that tells a system what hardware is installed and how the system should be
83. lities Screen Option Description System Setup Accesses the System Setup program without rebooting System Services Restarts the system and accesses the Unified Server Configurator USC which allows you to run utilities such as system diagnostics BIOS Boot Manager Accesses the BIOS level boot options list without rebooting This option enables you to conveniently switch to BIOS boot mode if you need to boot to a device with a non UEFI operating system such as a bootable DOS media with diagnostics software Reboot System Restarts the system System and Setup Password Features K NOTE For a forgotten password see Disabling a Forgotten Password on page 132 Your system is shipped without the system password feature enabled Operate the system only with system password protection A CAUTION The password features provide a basic level of security for the data on your system A CAUTION Anyone can access the data stored on your system if the system is running and unattended Using the System Password When a system password is assigned the system prompts for the system password after the system starts and only those with the password have full use of the system Assigning a System Password Before assigning a system password enter the System Setup program and check the System Password option Using the System Setup Program and UEFI Boot Manager 51 When a system password is assigned System Password is En
84. lowing DIMMs should match in size and rank count KY Shs Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines on page 79 Thermal sensor not detected on xX A memory module without a thermal sensor is installed in the specified memory slot Replace the memory module System Memory on page 79 Time of day clock stopped Faulty battery or faulty chip See Troubleshooting the System Battery on page 114 Incorrect Time or Date settings faulty system battery Time of day not set please run SETUP program 30 About Your System Check the Time and Date settings See Using the System Setup Program and UEFI Boot Manager on page 37 If the problem persists replace the system battery See System Battery on page 99 Message Causes Corrective Actions Timer chip counter 2 failed TPM configuration operation honored System will now reset Faulty system board A Trusted Platform Module TPM configuration command has been entered The system will reboot and execute the command See Getting Help on page 133 Information only TPM configuration operation is pending Press I to Ignore OR M to Modify to allow this change and reset the system WARNING Modifying could prevent security This message displays during system restart after a TPM configuration command has been
85. lp on page 133 7 Ifthe system starts properly shut down the system and reinstall the expansion card that you removed See Installing an Expansion Card on page 72 8 Run the appropriate online diagnostic test See Running the System Diagnostics on page 125 If the tests fail see Getting Help on page 133 Troubleshooting a Damaged System VAN CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Open the system See Opening the System on page 62 2 Ensure that the following components are properly installed e Expansion card and expansion card riser e Power supply e Fans e Processor and heat sink e Memory modules e Hard drive brackets Troubleshooting Your System 113 e Cooling shroud 3 Ensure that all cables are properly connected Close the system See Closing the System on page 63 5 Run the system board tests in the system diagnostics See Running the System Diagnostics on page 125 If the tests fail see Getting Help on page 133 Troubleshooting the System Battery K NOTE If the system is turned off for long periods of time for weeks or months the NVRAM may l
86. modules DIMMs memory key A portable flash memory storage device integrated with a USB connector MHz Megahertz mirroring A type of data redundancy in which a set of physical drives stores data and one or more sets of additional drives stores duplicate copies of the data Mirroring functionality is provided by software See also striping and RAID mm Millimeter s ms Millisecond s NAS Network Attached Storage NAS is one of the concepts used for implementing shared storage on a network NAS systems have their own operating systems integrated hardware and software that are optimized to serve specific storage needs NIC Network interface controller A device that is installed or integrated in a system to allow connection to a network NMI Nonmaskable interrupt A device sends an NMI to signal the processor about hardware errors ns Nanosecond s NVRAM Nonvolatile random access memory Memory that does not lose its contents when you turn off your system NVRAM is used for maintaining the date time and system configuration information Glossary 139 parity Redundant information that is associated with a block of data parity stripe In RAID arrays a striped hard drive containing parity data partition You can divide a hard drive into multiple physical sections called partitions with the fdisk command Each partition can contain multiple logical drives You must format
87. mpers and Connectors Table 6 2 System Board Jumpers and Connectors Item Connector Description l 3 Memory module slot 3 l Memory module slot 1 white release lever 4 Memory module slot 4 2 Memory module slot 2 white release lever 2 CPU Processor 3 1O_RISER1 Expansion card riser connector 4 iDRAC6 Enterprise iDRAC6 Enterprise card connector 5 iDRAC6 Express iDRAC6 Express card connector 6 HD_ACT_CARD Expansion card cable connector 7 Battery Battery socket 8 FAN3 System fan 3 connector 9 PWRD_EN Password enable jumper NVRAM_CLR NVRAM clear jumper 10 USB_CONN Internal USB connector 11 CTRL_PNL Control panel connector 12 SATA_C SATA connector C 13 SATA_B SATA connector B 14 SATA_A SATA connector A 15 FAN2 System fan 2 connector 16 FAN1 System fan connector 17 12V 4 pin power connector 18 PWR_CONN 24 pin power connector Jumpers and Connectors 131 132 Disabling a Forgotten Password The system s software security features include a system password and a setup password which are discussed in detail in Using the System Setup Program and UEFI Boot Manager on page 37 The password jumper enables these password features or disables them and clears any password s currently in use A CAUTION See Protecting Against Electrostatic Discharge in the safety instructions that came with the system 1 Turn off the system including any attached peripherals an
88. n is available if the NIC on board supports iSCSI Enables or disables the embedded NICs Displays the MAC address for the NIC Sets a timer to monitor the operating system for activity and aids in recovery if the system stops responding When Enabled the operating system is allowed to initialize the timer When Disabled the timer is not initialized NOTE This feature is usable only with operating systems that support WDAT implementations of the Advanced Configuration and Power Interface ACPI 3 0b specification Enables or disables BIOS support for the integrated video controller NOTE This field can be disabled only if an add in video card is present If this field is disabled remote access features such as virtual KVM are not available 4 Using the System Setup Program and UEFI Boot Manager PCI IRQ Assignments Screen Option Description lt PCle device gt Use the lt gt and lt gt keys to manually select an IRQ for a given device or select Default to allow the BIOS to select an IRQ value at system startup Serial Communication Screen Option Description Serial Communication On without Console Redirection default Serial Port Address Serial Device 1 COM1 Serial Device2 COM2 default External Serial Connector On without Console Redirection default Failsafe Baud Rate 115200 default Remote Terminal Type VT 100 VT220 default Redirection After Boot
89. n page 63 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Enter the System Setup program to confirm that the battery is operating properly See Entering the System Setup Program on page 38 Installing System Components 10 11 Enter the correct time and date in the System Setup program s Time and Date fields Exit the System Setup program Control Panel Assembly Removing the Control Panel Assembly VAN CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product If installed remove the front bezel See Removing the Front Bezel on page 61 Turn off the system and attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system See Opening the System on page 62 Remove hard drive 0 See Removing a Hard Drive on page 67 Disconnect the control panel cable at back of the control panel board CAUTION Do not pull on the cable to unseat the connector Doing so can damage the cable a Press the metal tabs on the ends of the cable connector b Gently work the connector out of t
90. n the expansion card latch See Figure 3 7 Grasp the expansion card by its edges and carefully remove it from the connector on the expansion card riser If you are removing the card permanently install a metal filler bracket over the empty expansion slot opening and close the expansion card latch K NOTE You must install a filler bracket over an empty expansion slot to maintain Federal Communications Commission FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system Close the system See Closing the System on page 63 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Expansion Card Riser The system s expansion card riser supports an x16 link Generation 2 PCIe expansion card Removing an Expansion Card Riser VAN CAUTION Many repairs may only be done by a certified service technician You 74 should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 62
91. oard and mouse are used LAN Local area network A LAN is usually confined to the same building or a few nearby buildings with all equipment linked by wiring dedicated specifically to the LAN LED Light emitting diode An electronic device that lights up when a current is passed through it LGA Land grid array local bus On a system with local bus expansion capability certain peripheral devices such as the video adapter circuitry can be designed to run much faster than they would with a traditional expansion bus See also bus LOM LAN on motherboard LVD Low voltage differential m Meter s mA Milliampere s 138 Glossary MAC address Media Access Control address Your system s unique hardware number on a network mAh Milliampere hour s Mb Megabit s 1 048 576 bits MB Megabyte s 1 048 576 bytes However when referring to hard drive capacity the term is often rounded to mean 1 000 000 bytes Mbps Megabits per second MBps Megabytes per second MBR Master boot record memory address A specific location usually expressed as a hexadecimal number in the system s RAM memory module A small circuit board containing DRAM chips that connects to the system board memory An area in your system that stores basic system data A system can contain several different forms of memory such as integrated memory ROM and RAM and add in memory
92. on page 62 Open the expansion card latch and remove the filler bracket See Figure 3 7 Holding the expansion card by its edges position the card so that the card edge connector aligns with the expansion card connector on the expansion card riser Insert the card edge connector firmly into the expansion card connector until the card is fully seated Close the expansion card latch See Figure 3 7 Installing System Components Figure 3 7 Installing or Removing an Expansion Card 3 1 expansion card latch 2 expansion card 3 expansion card riser Connect any cables to the expansion card 9 Close the system See Closing the System on page 63 10 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Removing an Expansion Card VAN CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 62 Installing System Components 73 Disconnect all cables from the card Ope
93. on page 62 Reseat the fan s power cable Restart the system If the fan functions properly close the system See Closing the System on page 63 If the fan does not function turn off the system and install a new fan See Cooling Fans on page 84 Restart the system If the problem is resolved close the system See Closing the System on page 63 If the replacement fan does not operate see Getting Help on page 133 Troubleshooting System Memory A CAUTION Many repairs may only be done by a certified service technician You 116 should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE Invalid memory configurations can cause your system to halt at startup without video output See General Memory Module Installation Guidelines and verify that your memory configuration complies with all applicable guidelines If the system is operational run the appropriate online diagnostic test See Running the System Diagnostics on page 125 l Troubleshooting Your System 10 11 12 13 14 If diagnostics indicates a fault follow the corrective actions provided by the diagnostic program If the system is not operational turn off the system and attached
94. on the other sockets that have memory modules installed 9 Repeat step 5 through step 8 of this procedure to install the remaining memory modules See Table 3 1 10 Replace the cooling shroud See Installing the Cooling Shroud on page 79 11 Close the system See Closing the System on page 63 12 Start up the system press lt F2 gt to enter the System Setup program and check the System Memory setting on the main System Setup screen 82 Installing System Components The system should have already changed the value to reflect the newly installed memory 13 If the value is incorrect one or more of the memory modules may not be installed properly Repeat step 2 through step 12 of this procedure checking to ensure that the memory modules are firmly seated in their sockets 14 Run the system memory test in the system diagnostics See Running the Embedded System Diagnostics on page 126 Removing Memory Modules A WARNING The memory modules are hot to touch for some time after the system has been powered down Allow time for the memory modules to cool before handling them Handle the memory modules by the card edges and avoid touching the components on the memory module A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due
95. ormation on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit support dell com 2 Verify your country or region in the Choose A Country Region drop down menu at the bottom of the page Click Contact Us on the left side of the page Select the appropriate service or support link based on your need Choose the method of contacting Dell that is convenient for you Getting Help 133 134 Getting Help Glossary A Ampere s AC Alternating current ACPI Advanced Configuration and Power Interface A standard interface for enabling the operating system to direct configuration and power management ambient temperature The temperature of the area or room where the system is located ANSI American National Standards Institute The primary organization for developing technology standards in the U S asset tag An individual code assigned to a system usually by an administrator for security or tracking purposes backup A copy of a program or data file As a precaution back up your system s hard drive s on a regular basis blade A module that contains a processor memory and a hard drive The modules are mounted into a chass
96. ors that support Simultaneous Multi Enabled default Threading SMT technology each processor core supports up to two logical processors If this field is set to Enabled the BIOS reports both logical processors If set to Disabled only one logical processor is monitored by the BIOS Virtualization Technology Enabled permits virtualization software to use the Disabled default virtualization technology incorporated in the processor NOTE Disable this feature if your system will not be running virtualization software Execute Disable Enables or disables Execute Disable Memory Protection Enabled default Technology Number of Cores per If set to All the maximum number of cores in each Processor processor is enabled All default Turbo Mode If Turbo Boost technology is supported by the processor Enabled default enables or disables Turbo Mode C States When set to Enabled the processor can operate in all Enabled default available power states Processor X ID Displays the family model level 2 cache size level 3 cache size and number of cores of the processor SATA Settings Screen Option Description SATA Controller Allows the embedded SATA to be set to Off ATA AHCI AHCI default or RAID modes NOTE The UEFI support is disabled if SATA is set to the RAID mode Port A Auto enables BIOS support for the device attached to Off default SATA port A Off disables BIOS support for the device Port B Auto enables BI
97. ose its system configuration information This situation is caused by a defective battery 1 Re enter the time and date through the System Setup program See Using the System Setup Program and UEFI Boot Manager on page 37 2 Turn off the system and disconnect it from the electrical outlet for at least one hour 3 Reconnect the system to the electrical outlet and turn on the system Enter the System Setup program If the date and time are not correct in the System Setup program replace the battery See Replacing the System Battery on page 99 If the problem is not resolved by replacing the battery see Getting Help on page 133 K NOTE Some software may cause the system time to speed up or slow down If the system seems to operate normally except for the time kept in the System Setup program the problem may be caused by software rather than by a defective battery 114 Troubleshooting Your System Troubleshooting Power Supply 1 2 Reseat the power supply by removing and reinstalling it See Removing the Power Supply on page 97 and Installing the Power Supply on page 99 K NOTE After installing a power supply allow several seconds for the system to recognize the power supply and to determine if it is working properly The power indicator turns green to signify that the power supply is functioning properly If the problem persists replace the faulty power supply If the problem is not resolved by replacing t
98. oving a Hard Drive A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet and from the peripherals 2 Open the system See Opening the System on page 62 Disconnect the data and power cable from the hard drive If present remove the optical drive mounted above the hard drive HDD1 bracket See Removing an Optical Drive on page 64 5 While pulling the release pin up grip the hard drive bracket and slide it away from the chassis wall See Figure 3 5 6 Lift the hard drive bracket away from the system Installing System Components 67 Figure 3 5 Removing and Installing a Hard Drive 2 release pin 1 drive bracket 3 harddrive 4 data cable 5 power cable 6 chassis tabs 4 K NOTE If you are not replacing the hard drive remove the drive from the drive bracket see Removing a Hard Drive From a Hard Drive Bracket on page 70 and replace the empty bracket back into the drive bay 7 Close the system See Closing the System on page 63 68 Installing System Components
99. play print or save test results e Temporarily suspend testing if an error is detected or terminate testing when a user defined error limit is reached View help messages that briefly describe each test and its parameters Running the System Diagnostics 125 e View status messages that inform you if tests are completed successfully e View error messages that inform you of problems encountered during testing When to Use the Embedded System Diagnostics If a major component or device in the system does not operate properly component failure may be indicated As long as the processor and the system s input output devices are functioning you can use the embedded system diagnostics to help identify the problem Running the Embedded System Diagnostics The embedded system diagnostics program is run from the Unified Server Configurator USC screen VAN CAUTION Use the embedded system diagnostics to test only your system Using this program with other systems may cause invalid results or error messages 1 As the system boots press lt F10 gt 2 Click Diagnostics in the left pane and click Launch Diagnostics in the right pane The Diagnostics menu allows you to run all or specific diagnostics tests or to exit System Diagnostics Testing Options Click the testing option in the Main Menu window Testing Option Function Express Test Performs a quick check of the system This option runs device tests that do not re
100. port x device error 28 The drive connected to the specified SATA port is faulty About Your System Replace the faulty drive Message Causes Corrective Actions Sector not Faulty hard drive or USB found medium or device Seek error Seek operation Replace the USB medium or device Ensure that the USB is properly connected See Troubleshooting a USB Device on page 110 or failed Troubleshooting a Hard Drive on page 120 for the appropriate drive s installed in your system Shutdown General system error See Getting Help on failure page 133 The amount of Memory has been added or _ If memory has been added or system memory removed or a memory removed this message is has changed module may be faulty informative and can be ignored If memory has not been added or removed check the SEL to determine if single bit or multi bit errors were detected and replace the faulty memory module See Troubleshooting System Memory on page 116 About Your System 29 Message Causes Corrective Actions The following DIMMs should Invalid memory configuration The specified match in memory modules do not geometry match in size number of X X ranks or number of data The following lanes DIMMs should match in rank count xX X The following DIMMs should match in size MG pts es The following DIMMs should match in size and geometry pape rarer The fol
101. quire user interaction Extended Test Performs a more thorough check of the system This test can take an hour or longer Custom Test Tests a particular device Information Displays test results 126 Running the System Diagnostics Using the Custom Test Options When you select Custom Test in the Main Menu window the Customize window allows you to select the device s to be tested select specific options for testing and view the test results Selecting Devices for Testing The left side of the Customize window lists devices that can be tested Click the next to a device or module to view its components Click on any component to view the tests that are available Clicking a device rather than its components selects all of the components of the device for testing K NOTE After you select all the devices and components that you want to test highlight All Devices and then click Run Tests Selecting Diagnostics Options From the Diagnostics Options area select the test s you want to run on a device e Non Interactive Tests Only Runs only tests that require no user intervention e Quick Tests Only Runs only the quick tests on the device Show Ending Timestamp Time stamps the test log e Test Iterations Selects the number of times the test is run e Log output file pathname Enables you to specify the diskette drive or USB memory key where the test log file is saved You cannot save the
102. r i keyboard keyboard is operational See SSeS Y Troubleshooting a USB attached to alt Device on page 110 correct connectors Gate A20 Faulty keyboard controller See Getting Help on failure faulty system board page 133 About Your System 23 Message Causes Corrective Actions General failure The operating system is unable to carry out the command This message is usually followed by specific information Note the information and take the appropriate action to resolve the problem Invalid configuration information please run SETUP program An invalid system configuration caused a system halt Run the System Setup program and review the current settings See Using the System Setup Program and UEFI Boot Manager on page 37 Keyboard controller failure Faulty keyboard controller faulty system board See Getting Help on page 133 Keyboard data line failure Keyboard stuck key failure Keyboard cable connector is improperly connected or the keyboard is defective Reseat the keyboard cable If the problem persists see Troubleshooting a USB Device on page 110 Keyboard fuse has failed Overcurrent detected at the keyboard connector See Getting Help on page 133 Local keyboard may not work because all user accessible USB ports are disabled If operating locally power cycle the system and enter system setup program
103. r the iDRAC6 Enterprise port from the system back panel 5 Angle the card so that the RJ 45 connector fits through the back panel opening See Figure 3 14 6 Align the front edge of the card with the two front plastic retention standoffs next to the iDRAC6 connector on the system board and lower the card into place See Figure 3 14 When the front of the card is fully seated the plastic standoffs snap over the edge of the card Installing System Components 89 Figure 3 14 Installing or Removing an iDRAC6 Enterprise Card 3 1 iDRAC6 Enterprise card 2 VFlash media slot 3 VFlash SD card 4 retention standoff posts 2 5 retention standoff tabs 2 6 iDRAC6 Enterprise card connector 7 If applicable reinstall the expansion card See Installing an Expansion Card on page 72 Close the system See Closing the System on page 63 9 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 90 Installing System Components Removing an iDRAC6 Enterprise Card A CAUTION Many repairs may only be done by a certified service technician You 10 11 should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn
104. rd drive s have been configured correctly for the RAID array c Take the hard drive offline and reseat the drive See Removing a Hard Drive on page 67 d Exit the configuration utility and allow the system to boot to the operating system Ensure that the required device drivers for your controller card are installed and are configured correctly See the operating system documentation for more information Restart the system enter the System Setup program and verify that the drives appear in the System Setup program See Entering the System Setup Program on page 38 Troubleshooting an Expansion Card A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE When troubleshooting an expansion card see the documentation for your operating system and the expansion card Run the appropriate online diagnostic test See Running the System Diagnostics on page 125 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 62 Ensure that the expansion card riser is firmly seated in its conne
105. rd security feature and allows a new system password assignment and verification NOTE See Using the System Password on page 51 for more information Restricts access to the System Setup program by using a setup password NOTE See Using the Setup Password on page 54 for more information When Setup Password is assigned and this field is Locked the system password cannot be changed or disabled at system start up See Using the System Password on page 51 for more information Sets the reporting of the Trusted Platform Module TPM in the system If Off the presence of the TPM is not reported to the operating system If On with Pre boot Measurements the system reports the TPM to the operating system and stores the pre boot measurements to the TPM during POST If On without Pre boot Measurements the system reports the TPM to the operating system and bypasses pre boot measurements When set to Activate the TPM is enabled to default settings When set to Deactivate the TPM is disabled The No Change state initiates no action The operational state of the TPM remains unchanged all user settings for the TPM are preserved NOTE This field is read only when TPM Security is set to Off Using the System Setup Program and UEFI Boot Manager 41 Option Description TPM Clear No default Power Button Enabled default NMI Button Disabled default AC Power Recovery Last default AC Power
106. rs during the POST Select Report for host systems that have keyboards attached Select Do Not Report to suppress all error messages relating to the keyboard or keyboard controller during POST This setting does not affect the operation of the keyboard itself if a keyboard is attached to the system Enables the system to halt on errors during POST which allows the user to observe events that may scroll by unnoticed during normal POST The user can press lt F1 gt to continue or lt F2 gt to enter the System Setup program Ls CAUTION When setting this option to Disabled the system does not halt if an error occurs during POST Any critical errors are displayed and logged in the system event log Memory Settings Screen Option Description System Memory Size System Memory Type System Memory Speed Video Memory System Memory Testing Enabled default Displays the amount of system memory Displays the type of system memory Displays the system memory speed Displays the amount of video memory Specifies whether system memory tests are run at system boot Options are Enabled and Disabled Processor Settings Screen Option Description 64 bit Core Speed Bus Speed Specifies if the processor supports 64 bit extensions Displays the processor clock speed Displays the processor bus speed Using the System Setup Program and UEFI Boot Manager m Option Description Logical Processor On process
107. rsists see Troubleshooting a USB Device on page 110 Troubleshooting an Optical Drive on page 119 and Troubleshooting a Hard Drive on page 120 See Using the System Setup Program and UEFI Boot Manager on page 37 for information on setting the order of boot devices Message Causes Corrective Actions No boot sector on hard drive Incorrect configuration settings in System Setup program or no operating system on hard drive Check the hard drive configuration settings in the System Setup program See Using the System Setup Program and UEFI Boot Manager on page 37 If necessary install the operating system on your hard drive See your operating system documentation No timer tick interrupt Faulty system board See Getting Help on page 133 PCI BIOS failed to install PCIe Training Error Expected Link Width is x Actual Link Width is y PCle device BIOS Option ROM checksum failure detected during shadowing Cables to expansion card loose faulty or improperly installed expansion card Faulty or improperly installed PCle card in the specified slot Reseat the expansion card Ensure that all appropriate cables are securely connected to the expansion card If the problem persists see Troubleshooting an Expansion Card on page 121 Reseat the PCle card in the specified slot number See Troubleshooting an Expansion Card on page 121 If the problem per
108. sists see Getting Help on page 133 Plug amp Play Configuration Error Error encountered in initializing PCle device faulty system board Install the NVRAM_CLR jumper in the clear position pins 1 and 3 and reboot the system See Figure 6 1 for jumper location If the problem persists see Troubleshooting an Expansion Card on page 121 About Your System 27 Message Causes Corrective Actions Quad rank DIMM detected after single rank or dual rank DIMM in socket Invalid memory configuration Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines on page 79 Read fault Requested sector not found The operating system cannot read from the USB medium or device hard drive or optical drive or the system could not find a particular sector on the disk or the requested sector is defective Replace the optical medium USB medium or device Ensure that the USB or SATA cables are properly connected See Troubleshooting a USB Device on page 110 Troubleshooting an Optical Drive on page 119 or Troubleshooting a Hard Drive on page 120 for the appropriate drive s installed in your system SATA Portx device not found There is no device connected to the specified SATA port Information only SATA port x device auto sensing error SATA port x device configuration error SATA
109. sure that a power cable is properly connected to the drive Close the system See Closing the System on page 63 If the problem is not resolved see Getting Help on page 133 Troubleshooting a Tape Backup Unit 1 2 Try using a different tape cartridge Ensure that the device drivers for the tape drive are installed and are configured correctly See your tape drive documentation for more information about device drivers Reinstall the tape backup software as instructed in the tape backup software documentation Ensure that the tape drive s interface cable is fully connected to the external port on the controller card Turn off the system and attached peripherals and disconnect the system from the electrical outlet Troubleshooting Your System 119 10 11 12 Open the system See Opening the System on page 62 Reseat the controller card in the expansion card slot Ensure that the tape drive s interface cable is fully connected to the tape drive and to the connector on the controller card SAS or SCSI Ensure that the power cable is properly connected to the drive and system board Close the system See Closing the System on page 63 For SCSI tape drives verify that the tape drive is configured for a unique SCSI ID number and that the tape drive is terminated or not terminated based on the interface cable used to connect the drive See the documentation for the tape drive for instructions on selecting th
110. t bezel See Removing the Front Bezel on page 61 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet Open the system See Opening the System on page 62 Pull the blue pull tab on the data cable to disconnect it from the back of the drive and the system board Disconnect the power cable from the back of the drive Note the routing of the power and data cables underneath the tabs on the system chassis as you remove them from the system board and drive You must route these cables properly when you replace them to prevent them from being pinched or crimped Press down the release latch Lift and angle the drive to release it from the notch on the metal standoffs Lift the drive out of the chassis See Figure 3 4 Close the system See Closing the System on page 63 If applicable replace the front bezel See Installing the Front Bezel on page 61 Installing System Components Figure 3 4 Removing the Optical Drive 1 data cable 2 power cable 3 optical drive 4 metal standoff with notches 2 5 release latch Installing System Components 65 Installing an Optical Drive A CAUTION Many repairs may only be done by a certified service technician You ol oa N O 10 11 12 13 66 should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support te
111. tem Password 1 Enter the System Setup program and select the System Security 2 Highlight Setup Password press lt Enter gt to access the setup password window Press lt Enter gt twice to clear the existing setup password The setting changes to Not Enabled If you want to assign a new setup password perform the steps in Assigning a Setup Password on page 54 Using the System Setup Program and UEFI Boot Manager 53 Using the Setup Password Assigning a Setup Password You can assign a setup password only when the Setup Password is Not Enabled To assign a setup password highlight the Setup Password option and press the lt gt or lt gt key The system prompts you to enter and verify the password K NOTE The setup password can be the same as the system password If the two passwords are different the setup password can be used as an alternate system password The system password cannot be used in place of the setup password You can use up to 32 characters in your password As you type placeholders appear in the field The password assignment is not case sensitive Certain key combinations are invalid and if you enter one the system beeps To erase a character press lt Backspace gt or the left arrow key When you verify the password the Setup Password changes to Enabled The next time you enter the System Setup program the system prompts you for the setup password A change to the Setup Password option be
112. tem Setup Program and UEFI Boot Manager Using Your System Password to Secure Your System K NOTE If you have assigned a setup password see Using the Setup Password on page 54 the system accepts your setup password as an alternate system password When Password Status is Unlocked you have the option to leave the password security enabled or to disable password security To leave the password security enabled 1 Tum on or reboot your system by pressing lt Ctrl gt lt Alt gt lt Del gt 2 Type your password and press lt Enter gt To disable the password security 1 Tum on or reboot your system by pressing lt Ctrl gt lt Alt gt lt Del gt 2 Type your password and press lt Ctrl gt lt Enter gt When Password Status is Locked you must type the password and press lt Enter gt when prompted at reboot If an incorrect system password is entered the system displays a message and prompts you to re enter your password You have three attempts to enter the correct password After the third unsuccessful attempt the system displays an error message that the system has halted and will shut down Even after you shut down and restart the system the error message continues to be displayed until the correct password is entered K NOTE You can use the Password Status option in conjunction with the System Password and Setup Password options to protect your system from unauthorized changes Deleting or Changing an Existing Sys
113. tes a specific memory module as faulty swap or replace the module Troubleshooting Your System 117 15 16 17 18 To troubleshoot an unspecified faulty memory module replace the memory module in the first DIMM socket with a module of the same type and capacity See Installing Memory Modules on page 81 Close the system See Closing the System on page 63 As the system boots observe any error message that appears and the diagnostic indicators on the front of the system If the memory problem is still indicated repeat step 12 through step 17 for each memory module installed If the problem persists after all memory modules have been checked see Getting Help on page 133 Troubleshooting an Internal USB Key VAN CAUTION Many repairs may only be done by a certified service technician You 10 118 should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Enter the System Setup program and ensure that the USB key port is enabled See Integrated Devices Screen on page 44 Turn off the system and attached peripherals Open the system See Opening the System on page 62 Locate the USB key and reseat it See Internal USB Memory Key on page 76
114. to integrated NIC1 For additional information on using BMC see the documentation for the BMC and systems management applications Entering the BMC Setup Module 1 2 Turn on or restart your system Press lt Ctrl gt lt E gt when prompted after POST If your operating system begins to load before you press lt Ctrl gt lt E gt allow the system to finish booting and then restart your system and try again IDRAC Configuration Utility The iDRAC Configuration Utility is a pre boot configuration environment that allows you to view and set parameters for the iDRAC6 and for the managed server The iDRAC Configuration Utility provides the following features 56 Enables fault logging and SNMP alerting Provides access to system event log and sensor status Allows control of system functions including power on and off Functions independently of the system s power state or the system s operating system Using the System Setup Program and UEFI Boot Manager Provides text console redirection for system setup text based utilities and operating system consoles In addition the iDRAC Configuration Utility enables you to Configure enable or disable the iDRAC6 local area network through the dedicated iDRAC6 Enterprise card port or the embedded NIC1 Enable or disable IPMI over LAN Enable a LAN Platform Event Trap PET destination Attach or detach the Virtual Media devices Change the administrative user name and pass
115. to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product A CAUTION To ensure proper system cooling memory module blanks must be installed in any memory socket that is not occupied Remove memory module blanks only if you intend to install memory in those sockets 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 62 Remove the cooling shroud See Removing the Cooling Shroud on page 77 Locate the memory module sockets See Figure 6 1 oa fF WwW N Press down and out on the ejectors on each end of the socket until the memory module pops out of the socket See Figure 3 11 Handle each memory module only on either card edge making sure not to touch the middle of the memory module 6 Replace the cooling shroud See Installing the Cooling Shroud on page 79 Close the system See Closing the System on page 63 8 Reconnect the system and peripherals to their power sources and turn them on Installing System Components 83 Cooling Fans Your system contains three single motor fans and provides cooling for the processor expansion card and memory modules K NOTE Hot swap removal or installation of the fans is not supported K NOTE In the event of a problem with a particular fan the fan number is referenced by the syst
116. ubleshooting the Video Subsystem 110 Troubleshooting a USB Device 110 Troubleshooting a Serial 1 0 Device 111 TroubleshootingaNIC 111 Troubleshooting a Wet System 112 Troubleshooting a Damaged System 113 Troubleshooting the System Battery 114 Troubleshooting Power Supply 115 Troubleshooting System Cooling Problems 115 TroubleshootingaFan 116 Troubleshooting System Memory 116 Contents Troubleshooting an Internal USB Key 119 Troubleshooting an Optical Drive 120 Troubleshooting a Tape Backup Unit 120 Troubleshooting a Hard Drive 121 Troubleshooting an ExpansionCard 123 Troubleshooting the Processor 124 5 Running the System Diagnostics 125 Using Online Diagnostics 125 Embedded System Diagnostics Features 125 When to Use the Embedded System Diagnostics 126 Running the Embedded System Diagnostics 126 System Diagnostics Testing Options 126 Using the Custom Test Options 127 Selecting Devices for Testing 127 Selecting Diagnostics Options 127 Viewing Information and Results 127 6 Jumpers and Connectors 129 System Board Jumpers 129 System Board Connectors 130 Disabling a Forgotten Password
117. wered down Allow the heat sink and processor to cool before handling them CAUTION Never remove the heat sink from a processor unless you intend to remove the processor The heat sink is necessary to maintain proper thermal conditions Using a 2 Phillips screwdriver loosen one of the heat sink retention screws See Figure 3 15 Wait 30 seconds for the heat sink to loosen from the processor Loosen the other heat sink retention screws Gently lift the heat sink off of the processor and set the heat sink aside with thermal grease side facing up CAUTION The processor is held in its socket under strong pressure Be aware that the release lever can spring up suddenly if not firmly grasped Position your thumb firmly over the processor socket release lever and release the lever from the locked position Rotate the lever 90 degrees upward until the processor is released from the socket See Figure 3 16 Installing System Components 93 Figure 3 15 Installing and Removing the Heat Sink 2 heat sink 1 heat sink retention screws 4 11 Rotate the processor shield upward and out of the way See Figure 3 16 12 Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor A CAUTION Be careful not to bend any of the pins on the ZIF socket when removing the processor Bending the pins can permanently damage the system board 94 Installing System Components Figure 3
118. word and manage user privileges View System Event Log SEL messages or clear messages from the log For additional information on using iDRAC6 see the documentation for iDRAC6 and systems management applications Entering the iDRAC Configuration Utility 1 2 Turn on or restart your system Press lt Ctrl gt lt E gt when prompted during POST If your operating system begins to load before you press lt Ctrl gt lt E gt allow the system to finish booting and then restart your system and try again Using the System Setup Program and UEFI Boot Manager 57 58 Using the System Setup Program and UEFI Boot Manager Installing System Components Recommended Tools e Key to the system keylock e 1 and 2 Phillips screwdrivers e Wrist grounding strap Installing System Components 59 Inside the System A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Figure 3 1 Inside the System 1 control panel board 2 harddrive 3 power supply 4 cooling shroud 5 heat sink processor 6 expansion card riser 7 expansion card 8 chassis intrusion switch 9 system cooling fans 3 1
119. ystem Battery A WARNING There is a danger of a new battery exploding if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer See your safety information for additional info VAN CAUTION Many repairs may only be done by a certified service technician You 1 2 should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 62 Installing System Components 99 Figure 3 18 Replacing the System Battery 100 s 1 system battery Locate the battery socket See Figure 6 1 CAUTION To avoid damage to the battery connector you must firmly support the connector while installing or removing a battery To remove the battery push the metal tab away from the battery until the battery pops out See Figure 3 18 To install the new system battery hold the battery with the facing up and aligned to the metal tab on the socket Press the battery straight down into the socket until it snaps into place Close the system See Closing the System o
120. ystem board assembly by grasping a memory module processor or other components Grasp the system board assembly by its edges and lift the assembly away from the chassis See Figure 3 20 Installing System Components Figure 3 20 Removing and Installing the System Board 1 screws 10 2 system board assembly Installing the System Board 1 Unpack the new system board 2 Remove the labels from the processor shield and affix them to the system identification panel on the front of the system See Figure 1 1 3 Holding the system board by its edges lower it into the chassis VAN CAUTION Do not lift the system board assembly by grasping a memory module processor or other components 4 Slightly lift up the front of the system board and maneuver the system board to the bottom of the chassis until it lays completely flat 5 Push the system board toward the back of the chassis until the board is in place Installing System Components 105 10 11 12 13 14 15 106 Tighten the ten screws that secure the system board to the chassis See Figure 3 20 Transfer the processor and the heat sink to the new system board See Removing a Processor on page 92 and Installing a Processor on page 96 Replace all the memory modules and memory blanks See Installing Memory Modules on page 81 Connect the cables in the order listed below see Figure 6 1 for the locations of the connectors on the system board e

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