HP Pavilion 23-g030ez
Contents
1. If the computer is working and Windows is responding use these steps to perform a system recovery 1 Turn off the computer 2 Disconnect all peripheral devices from the computer except the monitor keyboard and mouse 3 Turn on the computer 16 Chapter 6 System Recovery 5 From the Start screen type recovery and then select HP Recovery Manager If prompted click Yes to allow the program to continue Select Windows Recovery Environment Follow the on screen instructions Ef NOTE If your system does nof detect a recovery partition it prompts you to insert recovery media Insert the disc or USB flash drive select Yes and then click Next to restart the computer and run HP Recovery Manager from the recovery disc or USB flash drive If using discs insert the next system recovery disc when prompted When the recovery is complete turn off the computer reconnect all peripheral devices and turn the computer back on System recovery at system startup CAUTION System Recovery deletes all data and programs you have created or installed Back up any important data to a removable disc or USB flash drive If Windows is not responding but the computer is working follow these steps to perform a system recovery 1 Turn off the computer If necessary press and hold the power button until the computer turns off 2 Disconnect all peripheral devices from the computer except the monitor keyboard and mouse2. or Tasks Instructions Go to http www hp com go contactHP e Find ergonomic information Safety amp Comfort Guide From the Start screen type support and then select the HP Support Assistant app Select My computer and then select User guides or Go to http www hp com ergo 2 Chapter 1 Getting information 2 Setting up your computer WARNING To reduce the risk of electrical shock or damage to your equipment Place the computer in a location away from water dust moisture and soot These environmental factors can increase the temperature inside your computer or cause fire or electrocution Do not disable the power cord grounding pin The grounding pin is an important safety feature Plug the power cord into an AC outlet that is easily accessible at all times Disconnect power from the equipment by unplugging the power cord from the AC outlet To prevent direct exposure to the laser beam do not try to open the enclosure of the CD or DVD drive The power supply is preset for the country or region in which you purchased your computer If you move check the voltage requirements for your new location before plugging the computer into an AC outlet To reduce the risk of serious injury read the Safety amp Comfort Guide To access this guide go to http www hp com ergo 1 Place the computer so that all ventilation openings are unobstructed and cabling is not in a walkway or where it
3. Downloading HP PC Hardware Diagnostics UEFI to a USB device ssssssssssss 23 vi O ERC ITN INS ec nie ss vadeacacesyccareisbsacactandes Ra EAA EERE ARE EAE EE aa a 24 Operating specificati S sisirin idii dau ae ada co edad a he aeu Rn de aa aE d ID a ae Ed aaia Yo a 24 70 SALOON MARSTON ipn cet EE POLERERE EE EREL E oes eas KEEEEXE RO Rett eee 25 Ino orem M 25 Whiere to get Nel mp 25 Customer support for repairs cceccececceecceeeeceeee eee eeeeeceaeaaeaeeeeeeeeeeecedeedsecaaeaaeceeeeeeeeeeesecsccsaceeeeeeeeees 26 Before upgrading your hardware 2 2 tm ttr tte i E 26 ie dor sans sad cxcites E E tania ad ata deemed vob E S He beet aaa 27 1 Getting information Tasks Set up your computer Instructions Setup Instructions poster or See Setting up your computer on page 3 Connect to the Internet See Connecting to the Internet select models only on page 4 Recover factory settings See System Recovery on page 16 See how to videos about using the features of your computer Go to http www hp com supportvideos English only Learn how to use the Windows operating system Find Windows password information Find links to driver updates Read frequently asked questions Help and Support From the Start screen type help and then select Help and Support For U S support go to http
4. www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact us html Troubleshoot the most common computer hardware and software issues Find electronic user guides and specifications for your computer model Order parts and find additional troubleshooting help See Troubleshooting on page 9 Go to http www hp com go contactHP Upgrade or replace components of your computer Find computer warranty information Go to http www hp com go contactHP HP Worldwide Limited Warranty and Technical Support guide From the Start screen type support and then select the HP Support Assistant app Select My computer and then select Warranty and services Get up to date information and help from the Windows community Connect to a TV select models only Maintain your computer Go to http www hp com support consumer forum Go to http www hp com go contactHP From the Start screen type support and then select the HP Support Assistant app HP Support Assistant maintains your computer performance and resolves problems quickly by using automated updates diagnostic tools and guided assistance or See Maintenance on page 20 Find safety and regulatory notices Regulatory Safety and Environmental Notices From the Start screen type support and then select the HP Support Assistant app Select My computer and then select User guides
5. a System Recovery See System Recovery on page 16 for further details As needed Backing up your data Use CD or DVD recording software that is installed on your computer to create or burn backup discs of important information including personal files e mail messages and Website bookmarks You can also move data to an external hard drive 20 Chapter 7 Maintenance Cleaning your computer Use the following products to safely clean your computer e Dimethyl benzyl ammonium chloride 0 3 percent maximum concentration for example disposable wipes which come in a variety of brands e X Alcohol free glass cleaning fluid e Water with mild soap solution e Dry microfiber cleaning cloth or a chamois static free cloth without oil e Static free cloth wipes Z CAUTION Avoid strong cleaning solvents that can permanently damage your computer If you are not sure that a cleaning product is safe for your computer check the product contents to make sure that ingredients such as alcohol acetone ammonium chloride methylene chloride and hydrocarbons are not included in the product Fibrous materials such as paper towels can scratch the computer Over time dirt particles and cleaning agents can get trapped in the scratches Cleaning procedures Follow the procedures in this section to safely clean your computer NWARNING To prevent electric shock or damage to components do not attempt to clean your computer while it i
6. and slow down your system Also check for programs you no longer need and uninstall them To run Disk Cleanup 1 From the Start screen type disk and then select Uninstall apps to free up disk space 2 Follow the on screen instructions Defragmenting and Use Disk Defragmenter to defragment and optimize your hard drive to keep your optimizing hard disk in good condition and improve system performance Frequently performing this task does not harm your system To run Disk Defragmenter 1 Connect the computer to AC power 2 From the Start screen type disk 3 Follow the on screen instructions Virus scan Perform a full virus scan every week to catch viruses that might have slipped through unnoticed Most antivirus products have a scheduling feature to keep track of this automatically Monthly Hardware cleaning Thoroughly clean the outside of your computer Software updates Use Windows Update to fix operating system bugs and improve performance Also be sure to check for driver updates for your hardware and new versions of your favorite programs Windows Update Run Windows Update to install updates Yearly System Recovery In time your system might still slow down depending on the computer usage Use System Recovery to wipe your Windows operating system installation clean restoring it to the original configuration when you first started your system Make a backup of important data files before proceeding with
7. can be stepped on or damaged by placing furniture on it When connecting all power cords from the monitor computer and accessories to an uninterruptible power supply UPS it is recommended that you use a power surge protection detection device If the computer has a television tuner or a modem or telephone connection protect the computer by using surge protection with these signal inputs as well Connect the television cable or the telephone line cord to the surge protection device and then connect the device to the computer Download and install operating system updates a Find out what operating system and version your computer is currently running From the Start screen type control panel select Control Panel select System and Security and then select System b Open your internet browser and then go to http www hp com go contactHP c If necessary click your country and language click Support and then click Download drivers d Enter your computer model name and number in the Find by product field and then click Go e If necessary select your computer model from Product search results f Select your computer operating system g Click Download next to each update you wish to download h Follow the on screen instructions to install each downloaded update Look in the computer box for additional printed details or updates 4 5 Read the Regulatory Safety and Environmental Notices From the Start screen ty
8. is then to the extent allowed by local law covered under the terms and conditions listed in the HP Worldwide Limited Warranty and Technical Support guide 26 Chapter 10 Support information Index A T action keys 5 troubleshooting computer does not start 9 C display monitor 10 caring for your computer 21 Internet access 13 cleaning your computer 21 keyboard and mouse computer wireless 12 security features 8 keyboard and mouse with troubleshooting 9 cable 10 power 10 F software 14 fnkey 5 speakers and sound 13 H Help and Support 1 25 hot keys 5 HP PC Hardware Diagnostics UEFI downloading 23 using 23 l internet connecting 4 M maintenance schedules and tasks 20 O operating specifications 24 R recovery media choosing 18 creating 18 S security features 8 support 25 system recovery methods 16 options 16 Index 27
9. the computer except the monitor keyboard and mouse System recovery options 17 5 Press the power button to turn on the computer If you are using a recovery DVD the computer automatically runs HP Recovery Manager from the disc Skip to step 7 6 If you are running System Recovery from a USB flash drive press esc as the computer is powering on to bring up the boot menu Use the arrow keys to select the USB device and then press enter to start from that device 7 Ifyou are prompted to choose between running System Recovery from media or from the hard drive select media and then click Next 8 Select Factory Reset 9 Follow the on screen instructions Recovery media Recovery media can be created on either blank DVDs or a USB flash drive one or the other but not both Create recovery media from the recovery image stored on your hard drive This image contains the operating system and software program files that were originally installed on your computer at the factory You can create only one set of recovery media for your computer and the media can be used only with this computer Store the recovery media in a safe place Bf NOTE Some features might not be available on systems that are shipped without a version of Microsoft Windows Choosing recovery media e To create recovery discs your computer must have a DVD writer and you must use only high quality blank DVD R or DVD R discs Ef NOTE You cannot us
10. tool opens use the keyboard arrow keys to select the type of diagnostic test you want to run and then follow the on screen instructions EY NOTE If you need to stop a diagnostic test press esc Downloading HP PC Hardware Diagnostics UEFI to a USB device NOTE Instructions for downloading HP PC Hardware Diagnostics UEFI are provided in English only 1 Goto http Awww hp com 2 Point to Support located at the top of the page and then click Download Drivers 3 In the text box enter the product name and then click Go or Click Find Now to let HP automatically detect your product Select your computer model and then select your operating system In the Diagnostic section click HP UEFI Support Environment or Click Download and then select Run Downloading HP PC Hardware Diagnostics UEFI to a USB device 23 9 Specifications Operating specifications Z NOTE To determine the exact electrical ratings of your computer refer to the computer ratings label located on the outside of the computer Factor Metric U S Operating temperature 5 C to 35 C 41 F to 95 F Storage temperature 20 C to 60 C 22 F to 149 F Operating humidity 15 to 80 26 C 15 to 80 78 F Operating altitude 0 m to 2000 m 0 ft to 6561 ft Storage altitude 0 m to 4572 m 0 ft to 15 000 ft 24 Chapter9 Specifications 10 Support information How to get help HP support can help y
11. 3 Press the power button to turn on the computer 4 As soon as you see the initial company logo screen appear repeatedly press f11 until the Windows is Loading Files message appears on the screen 5 Select Windows Recovery Environment 6 Follow the on screen instructions 7T When the recovery is complete turn off the computer reconnect all peripheral devices and then turn the computer back on System recovery from recovery media NCAUTION System Recovery deletes all data and programs you have created or installed Back up any important data to a removable disc or USB flash drive To create recovery media see Creating recovery media on page 18 To perform a system recovery using recovery media 1 If the computer is working create a backup DVD or backup USB flash drive containing all the data files you want to save and then remove the backup media from the computer If using recovery DVDs insert recovery disc 1 into the DVD drive tray and then close the tray If you are using a recovery USB flash drive insert the flash drive into a USB port If the computer works from the Start screen move your cursor to the lower right corner of the screen to display the charms toolbar select Settings select the Power icon and then select Shut down Or if the computer is not responding press and hold the power button for approximately 5 seconds or until the computer turns off Disconnect all peripheral devices from
12. Y User Guide Copyright 2014 Hewlett Packard Development Company L P Microsoft and Windows are U S registered trademarks of the Microsoft group of companies The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Second Edition February 2014 First Edition November 2013 Document Part Number 742532 002 Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions of Windows This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows functionality Go to http www microsoft com for details To access the latest user guide go to http Awww hp com support and select your country Select Drivers amp Downloads and then follow the on screen instructions Software terms By installing copying downloading or otherwise using any software product preinstalled on this computer you agree to be bound by the terms of the HP End User License Agreement EULA If you do not accept these license terms your sole reme
13. b 4 Select the Driver tab 5 To update a driver select Update Driver and then follow the on screen instructions or To revert to an earlier version of a driver select Roll Back Driver and then follow the on screen instructions Microsoft System If you have a problem that might be caused by software that you have installed on your computer use System Restore Restore to return the computer to a previous restore point You can also set restore points manually IMPORTANT Always use this System Restore procedure before you use the System Recovery program To start a system restore or to add restore points manually 1 2 3 4 5 Close all open programs From the Start screen type control panel and then select Control Panel Select System and Security select System and then select System protection Select the System protection tab on the System Properties screen Follow the on screen instructions 14 Chapter 5 Troubleshooting Symptom Software program and hardware driver reinstallation Possible solution If any of your factory installed software programs or hardware drivers are damaged you can reinstall them by using HP Recovery Manager select models only NOTE Do not use HP Recovery Manager to reinstall software programs provided on CDs or DVDs included in the computer box Reinstall these programs directly from the CDs or DVDs Before you uninstall a program be sure that you have a way to reinstall it C
14. dem either DSL or cable purchased separately high speed Internet service purchased from an Internet service provider and a wireless router purchased separately For more information about wireless technology see the information and Website links provided in Help and Support From the Start screen type help and then select Help and Support To connect to a wired network 1 Plug an 8 pin RJ 45 network cable into the network jack on the computer 2 Plug the other end of the network cable into a network wall jack or router f NOTE If the network cable contains noise suppression circuitry which prevents interference from TV and radio reception orient the circuitry end of the cable toward the computer If you have issues connecting to the Internet see Internet access on page 13 Chapter 2 Setting up your computer 3 Navigating the screen You can navigate the computer screen in the following ways e Using touch gestures select models only e Using the keyboard and mouse Select computer models have special action keys or hot key functions on the keyboard to perform routine tasks Using touch gestures You can customize the touch gestures by changing settings button configurations click speed and pointer options From the Start screen type control panel select Control Panel and then select Hardware and Sound Under Devices and Printers select Mouse ER NOTE Touch gestures are not supported in al
15. des the desktop Opens the Search charm Opens the Share charm Opens the Devices charm Opens the Settings charm laa Plays the previous track of an audio CD or the previous section of a DVD or a BD gt il Begins pauses or resumes playback of an audio CD a DVD or a BD Lad Plays the next track of an audio CD or the next section of a DVD or a BD Stops audio or video playback of an audio CD a DVD or a BD Opens the Print Options window Pastes the contents of the Clipboard Initiates Sleep which saves your information in system memory The display and other system components turn off and power is conserved To exit Sleep briefly press the power button CAUTION To reduce the risk of information loss save your work before initiating Sleep Mutes or restores speaker sound Decreases speaker volume incrementally as long as you hold down the key Chapter 3 Navigating the screen Icon Description T Increases speaker volume incrementally as long as you hold down the key Displays options for a selected object Using Windows shortcut keys Windows provides shortcuts so that you can perform actions quickly Press the Windows key a alone or in combination with a specific key to perform a designated action Using the keyboard and mouse 7 8 4 Protecting your computer Your computer includes features that help protect the integrity of your system and i
16. disposable wipe e To prevent keys from sticking and to remove dust lint and particles from the keyboard use a can of compressed air with a straw extension If you have a roller ball mouse clean the ball and rollers inside 1 Turn the mouse upside down and rotate the ball cover ring counterclockwise to remove the ring and release the roller ball 2 Rinse the roller ball with soap and warm water 3 Clean the rollers inside the mouse with a cotton swab dampened with isopropyl rubbing alcohol 4 After the roller ball and rollers are completely dry replace the ball and ball cover ring 22 Chapter 7 Maintenance 8 Using HP PC Hardware Diagnostics UEFI HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface UEFI that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components To start HP PC Hardware Diagnostics UEFI 1 Turn on or restart the computer quickly press esc and then press f2 The BIOS searches three places for the diagnostic tools in the following order a Connected USB drive E NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 23 b Hard drive c BIOS 2 When the diagnostic
17. does not resolve the problem restart the computer 1 Press ctrl alt delete 2 Select the Power icon in the lower right corner of the screen and then select Restart Press and hold the power button on the computer for 5 or more seconds to turn off the computer and then press the power button to turn on the computer Error message When drive activity stops remove the optical disc inside the optical drive and then press the spacebar on the Invalid system disk keyboard or Non System disk or Disk error Computer does not start 9 Power Symptom Possible solution Computer does not Press and hold the power button until the computer turns off Then turn the computer on again turn off when the power button is pressed Computer shuts e The computer might be in an exceedingly hot environment Let it cool down down automatically e Besure that computer air vents are not blocked See Cleaning your computer on page 21 NOTE f your computer has an internal fan be sure that the internal fan is running Display monitor Symptom Possible solution Screen is blank and Reconnect the power cable to the back of the monitor and to the AC outlet monitor power light is not lit Press the power button on the monitor Screen is blank Press the space bar on the keyboard or move the mouse to redisplay the screen image Press the Sleep button select models only or esc to resume from Sleep mode Press the p
18. dy is to return the entire unused product hardware and software within 14 days for a full refund subject to the refund policy of your seller For any further information or to request a full refund of the price of the computer please contact your seller Safety warning notice NWARNING To reduce the possibility of heat related injuries or of overheating the computer do not place the computer directly on your lap or obstruct the computer air vents Use the computer only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to come into contact with the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 iv Safety warning notice Table of contents ES RCE TIT NETT I ETT TI LII EI T 1 Z het YOUN COMPING eem 3 Connecting to the Internet select models only c ccceeecceeeeceeeeeeeeeeeeaaeeeeeeeeeeeeeeeeeseaeeeeeeeeeeeiaeeeees 4 3 Navudgallnd Bo SCIOO sire cioe GER kb nda co R Re eR 5 Using touch gestures Eid e tee Eid eee rt d e uv tre Feed ee aaa Fa aa Doe dug 5 Using the keyboard and MOUSE si excess eire erede xeu veg de eec erbe Eee x xxu eue peres e
19. e but the helpful support is still available How to gethelp 25 Customer support for repairs If your computer needs to be repaired or to have parts replaced you have two choices e You can easily replace many of your computer parts that are considered consumer replaceable This is the fastest method of repair because many times we can send the part directly to your home or business in a few days This option may not be available in all countries or regions e Ifa repair is necessary HP support will make arrangements to repair your computer These services are covered during the warranty period There are some limitations and exclusions to the warranty as well as some important details which are described in the HP Worldwide Limited Warranty and Technical Support guide Before upgrading your hardware If you intend to upgrade any of your hardware do it only after you set up your new computer For instructions on setting up your computer see the Setup Instructions poster or Setting up your computer on page 3 If you have any problems setting up your system and turning it on immediately contact HP support using the procedures given earlier in this chapter This must be done first before attempting to upgrade your system By breaking the security seal on the back of the computer you confirm that the computer was working properly before you attempted to upgrade your system After the security seal has been broken your computer
20. e CDs or DVD RW DVD RW DVD RW DL DVD RW DL DVD R DL or DVD R DL discs to create recovery discs e Ifyou are creating recovery discs be sure to use high quality discs to create your set of recovery discs It is normal for discs to be rejected if they are not defect free You will be prompted to insert a new blank disc to try again e The number of discs in the recovery disc set depends on your computer model typically one to three DVDs The Recovery Disc Creator program will tell you the specific number of blank discs needed to make the set e You may choose to create a recovery USB flash drive instead using a high quality blank USB flash drive If you are using a USB flash drive the program will tell you the size of the drive required to store all the data minimum of 8 GB EJ NOTE The process of creating recovery media takes some time to verify that the information written on the media is correct You can quit the process at any time The next time you run the program it will resume where it left off Creating recovery media To create recovery discs 1 Close all open programs 2 From the Start screen type recovery and then select HP Recovery Manager If prompted click Yes to allow the program to continue 18 Chapter 6 System Recovery Select Recovery Media Creation select Create recovery media using blank DVD s and then select Next Follow the on screen instructions Label each disc as you make it for example R
21. e m necat den 5 LE THEA NOONE e MH EA 8 Computer security features sssssssssssssssessee eene enne rennen nnn nrrr nennen nnn en nennen nennen 8 Er ec t 9 Computer does not start c cccececcceceeeeeeeee eee ee cca aeaaeaeeeeeeeeeeeee cae ener et trn n nene n nnn EE nennen ens n nsn nnne 9 euge C n 10 Display MONITO emi 10 Keyboard and mouse with Cable cc ccccsccceeeceeceeeeeeeeeeeeecneeeeceaaeeeceeeeeaaaeeseneeeesaeeseeeeeestaaeeseeees 10 Keyboard and mouse wireless ccceceecceeseceeeeeeeeeeeeeecaaeeeeeneeesaaeeeseaeeeecaaeesseaeeeseaaeeeeeeeeessaeeeseaeees 12 Speakers and Sound sire anette c 13 INteMet ACCESS M E 13 ferr grows nere 14 D Busen ReecoUeli i cuc acc tte acil itu mitia ic bac Som Vr B E EH otc cium e Lc ILU Sd E SL De Sas 16 Choosing a system recovery method sisas sinana aaa nennen nennen nennen enne 16 System recovery eee trenni iA ER EEEE A RESETE EEE 16 Recovery Medid T 18 Nc E E 20 Schedules and tasks eite rate niat n aa Une a nv rb Ri Ee DE eee ue Ree Eun 20 Cleaning your computer sssssssssessesee eee nennen nrrnneen nnn nennen enhn rne nennen rrr nen enne neret nnns 21 8 Using HP PC Hardware Diagnostics DEF reu EE dx REX EFE ERAN nEn aia nina 29
22. e receiver from a USB port on the computer and then reconnect it Your computer model might have a port dedicated to the receiver If you have a choice use a USB port on the front of the computer 2 Confirm that the mouse is on A and then press and hold the Connect button B on the underside of the mouse for 5 to 10 seconds until the LED on the receiver lights up or stops flashing The receiver connection session times out after 60 seconds To confirm that the connection was established and that the receiver did not time out move the mouse and then check for a response on the screen A 3 If the keyboard is not responding press and hold the Connect button C on the underside of the keyboard for 5 to 10 seconds until the LED on the receiver lights up or stops flashing c 12 Chapter 5 Troubleshooting Speakers and sound Symptom Volume is very low or unsatisfactory Possible solution Be sure that you connected the speakers to the audio out black jack on the back of the computer Additional audio jacks are used for multiple channel speakers Detached non powered speakers speakers without a separate power source such as batteries or a power cord do not produce satisfactory sound Replace the non powered speakers with powered speakers No sound is produced 1 From the Start screen type control panel select Control Panel and then select System and Security 2 Under Action Center select Troublesh
23. ecovery 1 Recovery 2 To create a recovery USB flash drive 1 2 3 6 Close all open programs Connect the USB flash drive to a USB port on the computer From the Start screen type recovery and then select HP Recovery Manager If prompted click Yes to allow the program to continue Select Recovery Media Creation select Create recovery media with a USB flash drive and then select Next Select the USB flash drive from the list of media The program lets you know how much storage is required to create the recovery drive If the USB flash drive does not have enough storage capacity 8 GB is the minimum it is grayed out on the screen and you cannot continue Click Next EA NOTE Recovery Media Creation formats the flash drive and deletes all files on it Follow the on screen instructions Be sure to label the USB flash drive and store it in a secure place Gf NOTE Do not use media cards for creating recovery media The system may not be able to start from a media card and you may not be able to run System Recovery Recovery media 19 7 Maintenance It is important that you perform simple maintenance of your computer to be sure that it works at peak performance Schedules and tasks Follow these instructions at the recommended intervals for proper maintenance Weekly Software cleanup Use Disk Cleanup or safe third party cleaning tools to remove junk files and temporary files that accumulate
24. k to open the wizard and then follow the on screen instructions If your system has an external antenna try moving the antenna to a better position If the antenna is internal try moving the computer Try to connect again later or contact your ISP for assistance Speakers and sound 13 Software troubleshooting Symptom Possible solution To resolve software e problems try these methods Turn the computer off completely and then turn it on again Update the drivers See Updating device drivers in the next entry Restore your computer to a configuration that was in use before the software was installed See Microsoft System Restore in this table Reinstall the software program or hardware driver See Software program and hardware driver reinstallation in this table Erase and reformat the hard drive and then reinstall the operating system programs and drivers This process erases all the data files that you have created See System Recovery on page 16 Updating device Complete the following procedure to update a driver or to revert to an earlier version of the driver if the new one drivers does not solve your problem T From the Start screen type device manager and then select Device Manager 2 Select the arrow to expand the list of the type of device you want to update or roll back for example DVD CD ROM drives 3 Double click the specific item for example HP DVD Writer 640
25. l apps Using the keyboard and mouse The keyboard and mouse allow you to type select items scroll and to perform the same functions as you do using touch gestures The keyboard also allows you to use action keys and hot keys to perform specific functions A TIP The Windows key uz on the keyboard allows you to quickly return to the Start screen from an open app or the Windows desktop Pressing the Windows key again will return you to the previous screen Ej NOTE Depending on the country or region the keys and keyboard functions of your keyboard may be different from those discussed in this section Using the action keys or hot keys You can quickly access information or perform functions by using certain keys and key combinations e Action keys Perform an assigned function The icons on the function keys at the top of the keyboard illustrate the assigned function for that key To use an action key function press and hold the key e Hot keys A combination of the fn key and the esc key the spacebar or the appropriate action key To use a hot key briefly press the fn key and then briefly press the second key of the combination Depending on the computer model your keyboard may support the following keys Using touch gestures 5 6 Description Lists open apps Snaps open apps 6 8 8 Switches between open apps Shows the available commands in an open app vU O Shows or hi
26. onfirm that it is still available from the original source for example discs or the Internet Or confirm that the program is in the list of programs you can reinstall from HP Recovery Manager see the steps directly below NOTE Some features might not be available on systems that are shipped without a version of Microsoft Windows To check the list of installable programs or to reinstall a program in HP Recovery Manager 1 From the Start screen type recovery and then select HP Recovery Manager If prompted click Yes to allow the program to continue 2 Select Drivers and Applications Reinstall A list of programs opens Check to see if the program you want to reinstall is listed To uninstall a program Close all software programs and folders 2 From the Start screen type control panel and then select Control Panel 3 Under Programs select Uninstall a program 4 Select the program you want to remove and then select Uninstall Software troubleshooting 15 6 System Recovery System Recovery completely erases and reformats the hard drive deleting all data files you have created and then reinstalls the operating system programs and drivers that were installed at the factory Therefore you must manually reinstall any software that was installed after the computer left the factory E NOTE Always use the System Restore procedure before you use the System Recovery program See Microsoft S
27. oot common computer problems and then select Troubleshoot audio playback Be sure that you connected powered speakers and that they are turned on Turn off your computer and then disconnect and reconnect the speakers Be sure that the speakers are connected to an audio jack not a microphone or headphone jack To resume from Sleep mode press the Sleep button select models only or press esc Unplug headphones if they are connected to your computer or speaker system Internet access Symptom Cannot connect to the Internet Possible solution 1 From the Start screen type control panel and then select Control Panel 2 Under Network and Internet select Connect to the Internet Verify that you are using the proper cables for your Internet connection type Your computer might have a dial up modem and an Ethernet network adapter also called a network interface card or NIC A modem uses a standard telephone cable whereas the network adapter uses a network cable to connect to a local area network LAN Do not connect a telephone cable to the network adapter and do not connect a network cable to a telephone line doing so might damage the network adapter Run the wireless setup wizard 1 From the Start screen type control panel select Control Panel select Network and Internet and then select Network and Sharing Center 2 In the Network and Sharing Center window select Set up a new connection or networ
28. open program to mouse movement Press ctrl s to save your changes in the selected program ctrl s is the keyboard shortcut for the Save command on most not all programs 3 Repeat step 1 and step 2 to save changes in all open programs 4 Press the power button to turn off the computer 5 After the shutdown is complete disconnect and reconnect the mouse cable to the back of your computer and then restart your computer Keyboard and mouse with cable 11 Keyboard and mouse wireless Symptom Possible solution Wireless keyboard or e Besure that you are using the wireless keyboard or wireless mouse within range of the receiver mouse does not work or approximately 10 meters 32 feet for normal use and within 30 cm 12 inches during initial setup or for is not detected re synchronization e Be sure that the mouse is not in Suspend mode which occurs after 20 minutes of inactivity Click the left mouse button to reactivate the mouse e Replace the batteries in the keyboard and or mouse e Re synchronize the keyboard and mouse to the receiver using the following steps The receiver wireless keyboard and wireless mouse shown in the following illustrations are examples your model might vary IMPORTANT During these steps place the wireless keyboard and wireless mouse on the same level as the receiver within 30 cm 12 inches of the receiver and away from interference from other devices 1 Disconnect th
29. ou get the most from your computer You will find what you need with tools located on your computer and with information available on the Web by phone or through your local retailer Before contacting HP support it s important to have the following information handy e Model number e Product number e Serial number e Software build number e Operating system e Purchase date Please take a moment to write down your product information for future reference The first four items on the list model number product number serial number and software build number can be viewed by using HP Support Information From the Start screen type support and then select HP Support Information Don t forget to register at http www hp com apac register Where to get help e Use Windows Help and Support for help with hardware and software questions From the Start screen type help and then select Help and Support e Use HP Support Assistant From the Start screen type support and then select HP Support Assistant HP Support Assistant provides useful troubleshooting and diagnostics information and includes the following o Online chat with an HP technician o Support telephone numbers o HP service center locations e Forhelponline go to http www hp com go contactHP Telephone assistance to get you up and running is covered for thirty 30 days from the time you purchase your computer After thirty 30 days there may be a charg
30. our computer and suggest possible solutions For more information or for additional troubleshooting options go to http www hp com go contactHP and then search for your computer model Computer does not start Symptom Possible solution Error message hard 1 Restart the computer drive error a Press ctrl alt delete b Select the Power icon in the lower right corner of the screen and then select Restart Press and hold the power button on the computer for 5 or more seconds to turn off the computer and then press the button to turn on the computer 2 If Windows opens immediately back up all important data to a backup hard drive 3 Contact support regardless of whether Windows started or not Computer will not Be sure that the cables connecting the computer to the AC outlet are plugged in properly The green power supply turn on or start light on the computer should be on If it is not try a different AC outlet If you are still having trouble contact support If the display monitor is blank the monitor might not be properly connected Connect the monitor to the computer plug the power cord into an AC outlet and then turn the monitor on See Display monitor on page 10 Test the AC outlet by plugging a different electrical device into it Computer is not 1 Press ctrl alt delete responding 2 Select Task Manager 3 Select any programs that are not responding and then click End task If closing programs
31. ower button to turn on the computer Inspect the monitor cable for bent pins e lfanyofthe pins are bent replace the monitor cable e l fnopins are bent reconnect the monitor cable to the computer Images on the screen are Adjust the monitor resolution setting in Windows too large or too small or the images are fuzzy 1 Right click an empty area of the desktop and then click Screen resolution 2 Select a different resolution from the drop down menu 3 Click Apply and then click Keep changes NOTE In addition to the information listed here also refer to the documentation that came with your monitor Keyboard and mouse with cable Symptom Possible solution Keyboard commands Use the mouse to turn off the computer Disconnect and reconnect the keyboard to the back of your and typing are not computer and then restart your computer recognized by the computer Mouse with cable does Disconnect and reconnect the mouse cable to your computer not work or is not detected If the mouse is still not detected turn off the computer disconnect and reconnect the mouse cable and then restart the computer 10 Chapter5 Troubleshooting Symptom Possible solution Cursor does not respond Press num lock on the keyboard to turn off num lock so that the arrow keys on the number keypad can be to the arrow keys on the used number keypad Cursor does not respond 1 Press alt tab to navigate to an
32. pe support and then select the HP Support Assistant app Select My computer and then select User guides 6 Read the Safety amp Comfort Guide provided with your user guides It describes proper workstation setup and proper posture health and work habits for computer users The Safety amp Comfort Guide also provides important electrical and mechanical safety information To access the guide from the Start screen type support and then select the HP Support Assistant app Select My computer and then select User guides or go to http www hp com ergo After you complete the initial computer setup you might want to install additional hardware devices or software Check the operating system memory and other requirements listed for these items before purchasing them for your computer Follow the software manufacturer s directions to install the new software E NOTE Use only licensed original software Installing copied software could result in an unstable installation infect the computer with a virus or be illegal Ey NOTE A security solution is designed as a deterrent but it might not be able to prevent theft mishandling or software attacks Connecting to the Internet select models only To connect to a wireless network A From the Start screen type wireless and then select Connect to a network ET NOTE To set up a wireless local area network WLAN and connect to the Internet you need a broadband mo
33. s turned on e Turn off the computer e Disconnect AC power e Disconnect all powered external devices Z CAUTION To prevent damage to internal components do not spray cleaning agents or liquids directly on any computer surface Liquids dripped on the surface can permanently damage internal components Cleaning the display CAUTION Do not spray or place the cleaner directly on the screen Gently wipe the sides and the surface of the display using a soft lint free cloth moistened with an alcohol free glass cleaner Cleaning the computer vents Air vents keep the computer cool Keep these vents clean by using a small battery powered vacuum cleaner A battery powered vacuum cleaner eliminates the risk of electric shock 1 Vacuum the vents on the computer case 2 Remove any debris that has accumulated in and around the computer connectors for example the Ethernet and USB connectors Cleaning your computer 21 Cleaning the keyboard or mouse Z WARNING To reduce the risk of electric shock or damage to internal components do not use a vacuum cleaner attachment to clean the keyboard A vacuum cleaner can deposit household debris on the keyboard surface CAUTION To prevent damage to internal components do not allow liquids to drip between the keys e Toclean the keyboard or mouse use a soft microfiber cloth or a chamois moistened with one of the cleaning solutions listed previously or use an acceptable
34. ts data from unauthorized access Review these features to ensure proper use Computer security features Computer risk Unauthorized use of the computer or user account Computer feature User password A password is a group of characters that you choose These characters must be entered to authorize access to your computer information Unauthorized access to Setup Utility BIOS settings and other system identification information Administrator password Computer viruses Unauthorized access to data and ongoing threats to the computer Antivirus software The free trial antivirus software that is preinstalled on your computer can detect most viruses remove them and in most cases repair damage caused by viruses For protection against new viruses beyond the trial period purchase an extended service Firewall software e Windows includes firewall software preinstalled on the computer e The antivirus software which is preinstalled on the computer includes firewall software Windows critical security updates Updates to the Windows operating system Chapter 4 Protecting your computer 5 Troubleshooting If you have problems using any peripheral devices such as a monitor or a printer with your computer for more extensive troubleshooting refer to the documentation provided by the product manufacturer The following tables present some issues you might encounter while installing starting up or using y
35. ystem Restore under Software troubleshooting on page 14 Some features might not be available on systems that are shipped without a version of Microsoft Windows Choosing a system recovery method You must choose one of the following methods to perform a system recovery e Recovery Image Run System Recovery from a recovery image stored on your hard drive The recovery image is a file that contains a copy of the original factory shipped software To perform a System Recovery from a recovery image see System recovery from the Windows Start screen on page 16 Ef NOTE The recovery image uses a portion of the hard drive that cannot be used for data storage e Recovery Media Run System Recovery from recovery media that you create from files stored on your hard drive or purchased separately To create recovery media see Creating recovery media on page 18 System recovery options You should attempt a system recovery in the following order 1 Through the hard drive from the Windows Start screen 2 Through the hard drive by pressing f11 system startup 3 Through recovery media that you create 4 Through recovery discs purchased from HP To purchase recovery discs go to http www hp com go contactHP System recovery from the Windows Start screen CAUTION System Recovery deletes all data and programs you have created or installed Back up any important data to a removable disc or USB flash drive
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