Cisco DPC3008-CC modems
Contents
1. Package contents Make sure that each item is included in the box If any of these items are missing or damaged please contact your service provider for help One DPC3008 or EPC3008 DOCSIS 3 0 cable modem One power adapter with power cord i One CD containing the User Guide and warranty information NOTE You will need an optional cable signal splitter and additional standard RF coaxial cables if you want to connect a VCR a Digital Home Communications Terminal DHCT or a set top converter or aTV to the same cable connection as your modem Features DOCSIS Eight 8 bonded downstream channels with data rates in excess of 340 Mbps DPC or 440 Mbps EPC e Four 4 bonded upstream channels with data rates in excess of 120 Mbps e Designed to meet DOCSIS and EuroDOCSIS 3 0 specifications as well as backward compatibility with existing DOCSIS and EuroDOCSIS 2 0 1 1 and 1 0 networks e Enhanced packet processing technology to maximize performance e Expanded 88 1002 MHz tuning range Connections e 10 100 1000BASE T auto sensing autoMDIX Ethernet port e Support for up to 64 users on user supplied Ethernet hubs Design and function e Attractive compact design can stand vertically horizontally or be mounted on a wall e Multiple color LED status indicators provide an easy to understand display e TR 068 color coded connectors and cables for easy installation and setup e Rugged electronic components for2. Linksys DPC3008 EPC3008 FCC Declaration of Conformity This device complies with Part 15 of FCC Rules Operation is subject to the following two conditions 1 the device may not cause harmful interference and 2 the device must accept any interference received including interference that may cause undesired operation Canada EMI regulation This Class B digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la class B est conforme la norme NMB 003 du Canada RF exposure statements NOTE This transmitter must not be co located or operated in conjunction with any other antenna or transmitter This equipment should be installed and operated with a minimum distance of 7 9 inches 20 cm between the radiator and your body US This system has been evaluated for RF exposure for humans in reference to ANSI C 95 1 American National Standards Institute limits The evaluation was based in accordance with FCC OET Bulletin 65C rev 01 01 in compliance with Part 2 1091 and Part 15 27 The minimum separation distance from the antenna to general bystander is 7 9 inches 20 cm to maintain compliance Canada This system has been evaluated for RF exposure for humans in reference to Canada Health Code 6 2009 limits The evaluation was based on evaluation per RSS 102 Rev 4 The minimum separation distance from the antenna to general bystander is 7 9 inches 20 cm to maintain compliance Important Safety Instructio
3. Eesti Estonian Espa ol Spanish EXAr vikr Greek Francais French slenska Icelandic Italiano Italian Latviski Latvian Lietuviy Lithuanian Nederlands Dutch Malti Maltese Magyar Hungarian Norsk Norwegian Polski Polish Portugu s Portuguese Romana Romanian Slovensko Slovenian Slovensky Slovak Suomi Finnish Svenska Swedish Toga obGopynpBaHe orroBapa H CblLje CTBe HHTe H3HCKBaHMR H MPA OK MM knaysa Ha Jupextuea 1999 5 EC Toto zarizeni je v souladu se zakladnimi pozadavky a ostatnimi odpovidajicimi ustanovenimi 5m rnice 1999 5 EC Dette udstyr er i overensstemmelse med de v sentlige krav og andre relevante bestemmelser 1 Direktiv 1999 5 EF Dieses Ger t entspricht den grundlegenden Anforderungen und den weiteren entsprechenden Vorgaben der Richtlinie 1999 5 EU See seade vastab direktiivi 1999 5 EU olulistele n uetele ja teistele asjakohastele s tetele This equipment is in compliance with the essential requirements and other relevant provisions of Directive 1999 5 EC Este equipo cumple con los requisitos esenciales asi como con otras disposiciones de la Directiva 1999 5 CE Aur c o ECONAMGLOC eivar ae auppi piaor pre TLE OUTI elc CNO DELE kot aAAec oxerikeg brer ge tre D nia 1999 5 EC Cet appareil est conforme aux exigences essentielles et aux autres dispositions pertinentes de la Directive 1999 5 EC betta t ki er samkv mt gr
4. Start Menu select Settings choose Network Connections click Local Area Connection and then go to Step 3 2 Double click the Local Area Connection icon in the LAN or High Speed Internet section of the Network Connections window 3 Click Properties in the Local Area Connection Status window 4 Click Internet Protocol TCP IP and then click Properties in the Local Area Connection Properties window 15 Linksys DPC3008 EPC3008 5 Select both Obtain an IP address automatically and Obtain DNS server address automatically in the nternet Protocol TCP IP Properties window and then click OK 6 Click Yes to restart your computer when the Local Network window opens The computer restarts The TCP IP protocol is now configured on your computer and your Ethernet devices are ready for use 7 Try to access the Internet If you cannot access the Internet contact your service provider for further assistance To configure TCP IP on Macintosh systems 1 Click the Apple icon in the upper left corner of the Finder Scroll down to Control Panels and then click TCP IP 2 Click Edit on the Finder at the top of the screen Scroll down to the bottom of the menu and then click User Mode 3 Click Advanced in the User Mode window and then click OK 4 Clickthe up down selector arrows located to the right of the Connect Via section of the TCP IP window and then click Using DHCP Server 5 Click Options in the TCP IP window and then c
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6. shaft IMPORTANT Verify that the mounting screws securely support the modem before you let go of the modem Contact your service provider for more information about installation Installing the modem This section describes how to connect your modem to support the services that the modem offers Connect devices to the modem The following illustration shows many of the possible connections that can be made to your modem If your modem supports high speed Internet service you can share that Internet connection with other Internet devices in your home or office Sharing one connection among many devices is called networking 12 Linksys DPC3008 EPC3008 Installing Your Modem NOTE Professional installation may be available Contact your local service provider for help gt Ethernet Cable Connect the modem To connect the modem to home devices 1 Choose an appropriate and safe location to install the modem close to a power source an active cable connection and your computer if using high speed Internet For help see Selecting a wall mount location on page 11 NOTE Hazardous electrical voltages can exist on the Ethernet or coax cable wiring Be sure to disconnect AC power from all devices and carefully follow all instructions below Power off your computer and other networking device then unplug them from the power source Connect the active RF coaxial cable from your service
7. sheet metal screws e Drill with a 3 16 in wood or masonry bit as appropriate for the wall composition e Acopy of the wall mounting illustrations shown on the following pages 11 Linksys DPC3008 EPC3008 Dimensions Use this illustration as a guide for mounting the modem to the wall Image not to scale DPC EPC3008 Wall Mount Template lt Mounting Slots gt A G ee 101 6 mm Screw Hole Mounting Guides Located on the Back of the Modem zL H um i mer Ml Installing Your Modem Mounting the modem to the wall 1 Using a drill with a 3 16 inch bit drill two holes at the same height and 4 inches apart 2 Are you mounting the modem into a drywall or concrete surface where a wooden stud is available If yes go to Step 3 If no drive the anchor bolts into the wall and install the mounting screws into the anchor bolts Leave a gap of about 1 4 inch between the screw head and the wall Then go to Step 4 3 Install the mounting screws into the wall Leave a gap of about 1 4 inch between the screw head and the wall Then go to Step 4 4 Verify that no cables or wires are connected to the modem 5 Lift the modem into position Slip the large end of both mounting slots over the mounting screws and then slide the modem down until the narrow end of the keyhole slot contacts the screw
8. to System Installer CAUTION For this apparatus the coaxial cable shield H CK screen shall ba proundad as close as practical to the part of entry of the cable into the building For products sold in the US and Canada this reminder ls Provided bo call he system installer s atienbon to Avticks 220 50 and Artcie 820 100 of the NEC or Canadian Electrical Code Part 11 which provides guidelines for proper grounding Of the coaxal cable shield A This symbol is intended to abari you that uninsulated voltage within this product may hase sufficient magnitude lo cause electric shock Therefore it i5 dangerous lo make any kind of contact with any inside part of the product CAUTION Ta reduce the mek of electric shock do not remove cover or back Mo user pe rnc parts iresice Rates servicing lo qualified service personnel WARNING TO PREVENT FIRE OR ELECTRIC SHOCK DO NOT EXPOSE THIS UNIT TO RAIN OR This symbol is intended te alert you of the presence of important operating and maintenance servcing instructions in the MMerature accompanying this product Linksys DPC3008 EPC3008 Romarque l attention de l installateur du syel mo Avec cet appareil lo biedage sran du c amp bla coaxial doll bire mis Ala terre aussi pr s que possible du peint d antr s duc ble dans le bimari En oe qui concerne les produits vendia iix Etsts Lieus et au Canada oa nappel est uri pour attirer Fattention de l installatleur aur des
9. to use the high speed Internet features of the modem Refer to the system label on the back of your modem for this information If you already have a high speed Internet account If you already have a high speed Internet account you will need to give your service provider the serial number and MAC address of the modem Refer to the system label on the back of your modem for this information Modem information You will need to give your service provider the following information which is printed on the bar code label attached to the modem Theserial number of the modem The serial number consists of a series of decimal characters preceded by S N e The CM Media Access Control CM MAC address of the modem The CM MAC address consists of a series of hexadecimal characters preceded by CM MAC e Other MAC address numbers as needed The following illustration shows a sample bar code label the image may vary from the label on the actual product abab ERES NCNM CISCO UU lc ea we pue zn AAN ue cone MAC AABBCC112233 ipei e Serial Number MAC Address Dale of mz XXMYY MIN Write down these numbers in the spaces provided Serial number MAC address Positioning your modem The ideal location for your modem is where it has access to outlets and other devices Think about the layout of your home or office and consult with your service provider to select the best location for your modem Read this user guide thoro
10. T One RJ 45 Ethernet port connects to the Ethernet port on your computer or network 4 RESET Press and hold this switch for 2 seconds to restore settings to factory defaults and reboot the modem CAUTION The RESET button is for maintenance purposes only Do not use unless instructed to do so by your service provider Doing so may cause you to lose any settings you have selected 5 MAC ADDRESS LABEL Displays the MAC address of the modem 6 CABLE F connector connects to an active cable signal from your service provider Installing Your Modem Linksys DPC3008 EPC3008 Installing Your Modem Requirements Before installing the modem make sure that your system meets the requirements listed below System requirements for Internet service To make sure that your modem operates efficiently for high speed Internet service you must have e An Internet capable computer or Internet appliance equipped with an Ethernet port e An active cable input line An Internet connection To access the user guide for this product you must have a CD or DVD drive Getting a high speed Internet account You may need a high speed Internet account in order to take full advantage of this modem s features If you do not have a high speed Internet account your service provider will set up your account and become your Internet Service Provider ISP You will need to give your service provider information about the modem in order
11. TII CISCO Linksys DPC3008 EPC3008 Cable Modem af C P pelt User Guide Linksys DPC3008 EPC3008 Contents Contents Notices Installing Your Modem About this guide llle 1 Requirements 2 0 ee ee ens 10 Where to find more hel 1 System requirements for Internet service 10 Pe snot AA Getting a high speed Internet account 10 Software and firmware use 0 00 e eee eae 1 Ifyou already have a high speed Internet account 10 Modem information 10 Positioning your modem oo ooo momo eens 10 Important Safety Instructions Wall mounting the modem optional 11 Notice to installers 1 Installing the modeM o o 12 Important safety instructions 3 MEE ERE ke p yinstructions ooo ooo meri mbde 13 Regulatory compliance statementS 5 CE compliance 6 Understanding the Front Panel Product Overview Indicators Introduction LoL 8 Indicator charts llle 14 Normal operations power up 14 Package contents ooo ooo o o 8 Normal operations AC power applied 14 Features vaa oa rrera pairere Gh eed oe aa 8 Special conditions 14 DOCSIS 8 Connections 8 Design and function 8 FAQs and Troubleshooting Management 9 Front panel 9 Frequently askedquestions 000 eee eens 15 Back panel 9 Common troubleshooting issues 17 Tips for improved performance 18 Notices Li
12. at all times Ground the product WARNING Avoid electric shock and fire hazard If this product connects to coaxial cable wiring make sure the cable system is grounded earthed Grounding provides some protection against voltage surges and built up static charges Outdoor grounding system If this product connects to an outdoor antenna or cable system be sure the antenna or cable system is grounded earthed This provides some protection against voltage surges and built up static charges Article 810 ofthe National Electric Code NEC ANSI NFPA No 70 1990 provides the following information e Grounding of the mast and supporting structure e Grounding the lead in wire to an antenna discharge unit e Size of the grounding conductors e Location of the antenna discharge unit e Connection to grounding electrodes Requirements for the grounding electrodes see the following antenna grounding diagram as recommended by NEC ANSI NFPA 70 Linksys DPC3008 EPC3008 Important Safety Instructions WARNING Eliminate AC mains overloads Avoid electric shock and fire hazard Do not locate an outside antenna system in the vicinity of overhead power lines or power WARNING circuits Touching power lines or circuits might be fatal Avoid electric shock and fire hazard Do not overload AC mains outlets extension cords or integral convenience receptacles Example Of Antenna Grounding For products that require battery power or other power sou
13. d nstruzbeng importantes relatives au Tonctio nmemea su amp lamneben jet aur reparations dans la documan tabon accormpbagonani ce produit Mitteilung an don Systomtochnikor F r des Gel rosa der amp ogauahusDelschutz Echirm so nahe wie moglich am Emtrittspurikt des Kabals m das Geb udes geercel werden Dieser Erinmarungshirweis lingt den in don USA oder Kanada verkaufien Produkten bei Er soll den Systemtechnikar aul Paragraph 8230 93 und Paragraph 220 100 der US Elektn uvorgchrtnt NEC oder der kanadiscten Elektravorscirft Canadian Blecircal Code Tei 1j submelciam machen in denen de Fachtlinien f r de ordrungsyem le Endurg dez Eoansal katwiscFarns fosipohalion send Dices Symbol wenden Benulner aul das Vorhandensein von nacht solera gesahnecnern Sp armungen im Gera hm die Stromachl age verursachen k nnen Ein Kontakt mit dan internen Teilen dieses Produktes ist mil Important Safety Instructions CAUTION Ae OF ELECTRIC SHOCK DO NOT OPER AC HTUNG HT DFP HER ACHTUNG Zur Vormasdsung aired Sromachiags darf dia Abdeckung bre dia Ger ter ckwand rniczht entiennt werden Das Cerat enthall keine vom Benulzel wartsaren Teile Warungsarbeilen d rfen nur von WARNUNG DAS GERAT NICHT REGEN OPER FEUCHTIGRE T AUSSZLTIEM Ul ETROMBECHLAC ODER DURCH EINEN FLESH LS VERURSACHTEN DRAND CU VERMELH Dieses Symbol weist den Benutzer daraul hin data dia mit diesem Produkt galiefarte Dokumentation wiehlige Bahnebs
14. dicator is on e Verify that your cable service is active and that it supports two way service e Verify that all cables are properly connected and that you are using the correct cables f you are using the Ethernet connection verify that your TCP IP is properly installed and configured FAQs and Troubleshooting Verify that you have called your service provider and given them the serial number and MAC address of your modem If you are using a cable signal splitter so that you can connect the modem to other devices remove the splitter and reconnect the cables so that the modem is connected directly to the cable input If the modem now functions properly the cable signal splitter may be defective and may need to be replaced If you are connected to your computer with an Ethernet connection your computer should be equipped with a Gigabit Ethernet card for best performance 18 Visit linksys com support for award winning 24 7 technical support Apafi CISCO Cisco the Cisco logo and Linksys are trademarks or registered trademarks of Cisco and or its affiliates in the United States and other countries A listing of Cisco s trademarks can be found at www cisco com go trademarks DOCSIS is a registered trademark of Cable Television Laboratories Inc EuroDOCSIS EuroPacketCable and PacketCable are trademarks of Cable Television Laboratories Inc All other trademarks mentioned in this document are the property of their respec
15. e modem should be on or blinking At this point the installation is complete and you can begin surfing the Internet NOTE If your computer does not have Internet access see Q How do I configure TCP IP protocol on page 15 for information on how to configure your computer for TCP IP For Internet devices other than computers see to the DHCP or IP Address configuration section of the User Guide for those devices 13 Linksys DPC3008 EPC3008 Understanding the Front Panel Indicators Understanding the Front Panel Indicators Indicator charts Normal operations power up The following chart illustrates the sequence of steps and the corresponding appearance of the modem front panel LED status indicators during power up calibration and registration on the network when AC power is applied to the modem Use this chart to troubleshoot the power up calibration and registration process of your modem NOTE After the modem completes Step 7 Data Network Registration Complete the modem proceeds immediately to Normal Operations See Normal Operations below Front panel LED status indicators during initial power up calibration and registration z High A data CON Front C m Downstream Downstream Bandin c Request speed indicator test scan signal lock 919 ip address data CIO file d row on on on on o Ce CEE OCRE AMI ONLINE Blinking On or On or On or On or ar MN blinking blinking blinking blinking Onor b
16. eshooting To specify an IP address click Use the following IP address and then in the P address Subnet mask and Default gateway boxes type the IP address settings 7 To specify IPv6 IP address settings do one of the following To get IP settings automatically using DHCP click Obtain an IPv6 address automatically and then click OK To specify an IP address click Use the following IPv6 address and then in the Pv6 address Subnet prefix length and the Default gateway boxes type the IP address settings 8 To specify DNS server address settings do one of the following To get a DNS server address automatically using DHCP click Obtain DNS server address automatically and then click OK To specify a DNS server address click Use the following DNS server addresses and then in the Preferred DNS server and Alternate DNS server boxes type the addresses of the primary and secondary DNS servers 9 To change advanced DNS WINS and IP settings click Advanced 10 When you are finished click OK 11 Try to access the Internet If you cannot access the Internet contact your service provider for further assistance To configure TCP IP on Windows XP Systems 1 Click Start and depending on your Start menu setup choose one of the following options f you are using the Windows XP default Start Menu select Connect to choose Show all connections and then go to Step 2 f you are using the Windows XP Classic
17. hear the Apple chime at least three times then release the keys and let the computer restart When your computer fully reboots click the Apple icon in the upper left corner of the Finder Scroll down to Control Panels and then click TCP IP Click Edit on the Finder at the top of the screen Scroll down to the bottom of the menu and then click User Mode Click Advanced in the User Mode window and then click OK Click the up down selector arrows located to the right of the Connect Via section of the TCP IP window and then click Using DHCP Server Click Options in the TCP IP window and then click Active in the TCP IP Options window NOTE In some cases the Load only when needed option does not appear If it appears select the option A check mark appears in the option Verify that the Use 802 3 option located in the upper right corner of the TCP IP window is not selected If there is a check mark in the option select the option to clear the check mark and then click Info in the lower left corner Is there a Hardware Address listed in this window fyes click OK To close the TCP IP Control Panel window click File and then scroll down to click Close f no repeat these instructions from Step 6 Reboot your computer FAQs and Troubleshooting Q What if I don t subscribe to cable TV If cable TV is available in your area data service may be made available with or without subscribing to cable TV service Co
18. icator operation and functions 17 Linksys DPC3008 EPC3008 The modem does not register an Ethernet connection Verify that your computer has an Ethernet card and that the Ethernet driver software is properly installed If you purchase and install an Ethernet card follow the installation instructions Verify the status of the front panel status indicator lights The modem does not register an Ethernet connection after connecting to a hub If you are connecting multiple computers to the modem you should first connect the modem to the uplink port of the hub using the correct crossover cable The LINK LED of the hub will illuminate continuously The modem does not register a cable connection The modem works with a standard 75 ohm RF coaxial cable If you are using a different cable your modem will not function properly Contact your service provider to determine whether you are using the correct cable Tips for improved performance Check and correct If your modem does not perform as expected the following tips may help If you need more help contact your service provider e Verify that the plug to your modem s AC power is properly inserted into an electrical outlet e Verify that your modem s AC power cord is not plugged into an electrical outlet that is controlled by a wall switch If a wall switch controls the electrical outlet make sure the switch is turned on e Verify that the modem s ONLINE LED status in
19. iivin 1999 5 EY olennaiset vaatimukset ja on siin asetettujen muiden laitetta koskevien m r ysten mukainen Denna utrustning r i verensst mmelse med de v sentliga kraven och andra relevanta best mmelser 1 Direktiv 1999 5 EC NOTE The full declaration of conformity for this product can be found in the Declarations of Conformity and Regulatory Information section of the appropriate product hardware installation guide which is available on Cisco com The following standards were applied during the assessment of the product against the requirements of the Directive 1999 5 EC EMC EN 55022 and EN 55024 e EN 61000 3 2 and EN 61000 3 3 e Safety EN 60950 1 This product conforms to the following European directives e 1999 5 EC Product Overview Linksys DPC3008 EPC3008 Product Overview Introduction Welcome to the exciting world of high speed Internet Your new cable modem meets industry standards for high speed data connectivity The modem delivers data and wired Ethernet capabilities to connect a variety of devices in the home or small office and supports high speed data access all in one device The DPC3008 and EPC3008 provide a faster connection to the Internet by incorporating eight bonded downstream channels along with four bonded upstream channels These bonded channels deliver downstream data rates in excess of 340 Mbps up to eight times faster than conventional single channel DOCSIS 2 0 cable modems
20. in a residential installation This equipment generates uses and can radiate radio frequency energy If not installed and used in accordance with the instructions it may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment OFF and ON the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the service provider or an experienced radio television technician for help Any changes or modifications not expressly approved by Cisco Systems Inc could void the user s authority to operate the equipment The information shown in the FCC Declaration of Conformity paragraph below is a requirement of the FCC and is intended to supply you with information regarding the FCC approval of this device The phone numbers listed are for FCC related questions only and not intended for questions regarding the connection or operation for this device Please contact your service provider for any questions you may have regarding the operation or installation of this device
21. lick Active in the TCP IP Options window NOTE Make sure that the Load only when needed option is unchecked 6 Verify that the Use 802 3 option located in the upper right corner of the TCP IP window is unchecked If there is a check mark in the option uncheck the option and then click Info in the lower left corner 7 Is there a Hardware Address listed in this window fyes click OK To close the TCP IP Control Panel window click File and then scroll down to click Close You have completed this procedure f no you must power off your Macintosh 8 With the power off simultaneously press and hold down the Command Apple Option P and R keys on your keyboard Keeping those keys pressed down power on your Macintosh but do not release these keys until you hear the Apple chime at least three times then release the keys and let the computer restart FAQs and Troubleshooting 9 When your computer fully reboots repeat Steps 1 through 7 to verify that all TCP IP settings are correct If your computer still does not have a hardware address contact your authorized Apple dealer or Apple technical support center for further assistance Q How do I renew the IP address on my computer If your computer cannot access the Internet after the modem is online it is possible that your computer did not renew its IP address Follow the appropriate instructions in this section for your operating system to renew the IP address on yo
22. linking Normal operations AC power applied The following chart illustrates the appearance of the modem front panel LED status indicators during normal operations when AC power is applied to the gateway Front panel LED status indicators during normal conditions Front panel indicator 1 POWER On on ONLINE Normal operations ON When a single device is connected to the Ethernet port and no data is being sent to or from the modem BLINKS When only one Ethernet device is connected and data is being transferred between the consumer premise equipment CPE and wireless home gateway OFF When no devices are connected to the Ethernet ports NOTE In addition to the above indicators some service providers use color coded LEDs to indicate detailed channel bonding and data link status For additional information about color coded LEDs check with your service provider Special conditions The following table describes the appearance of the modem front panel LED status indicators during special conditions to show that you have been denied network access Front panel LED status indicators during special conditions Front Panel Indicator Network Access Denied POWER Slow blinking once per second Slow blinking once per second Slow blinking once per second ONLINE Slow blinking once per second LINK Slow blinking once per second Linksys DPC3008 EPC3008 FAQs and Troubleshooting Frequently asked questi
23. long term reliability Product Overview Linksys DPC3008 EPC3008 Management Software upgradeable by network download Remote manageability using SNMP V1 V2 and V3 Front panel The front panel of your modem provides LED status indicators that indicate how well and at what state your modem is operating See Understanding the Front Panel Indicators on page 14 for more information Doe Be POWER ON power is applied to the modem DS ON the modem is receiving data from the cable network US ON the modem is sending data to the cable network ONLINE ON the modem is registered on the network and fully operational LINK ON the Ethernet connection is operational BLINKING indicates that data is being transferred over the Ethernet connection OFF indicates that the Ethernet connection is not connected or has been disabled by the user NOTE After the modem is successfully registered on the network the POWER DS US and ONLINE LEDs stay on continuously to indicate that the modem is active and fully operational Back panel DPC3008 EPC3008 1 ON OFF SWITCH Provided only on products that carry the CE mark Allows you to turn off of the modem without removing the power cord Turning the modem off using this switch makes sure that the modem is consuming no energy 2 POWER Connects the modem to the provided AC power adapter Use only the power supply provided with your modem 3 ETHERNE
24. nksys DPC3008 EPC3008 Notices About this guide This guide provides instructions and recommendations for installing configuring operating maintaining and troubleshooting the DPC3008 and EPC3008 DOCSIS 3 0 cable modems All features described in this guide are standard to these models of cable modems unless otherwise noted For the purpose of this guide whenever a feature or option applies to only a specific model the model number is specified If a model number is not specified then the feature or option applies to both of the models Where to find more help In addition to this User Guide you can find help at Linksys com support Software and firmware use The software described in this document is protected by copyright law and furnished to you under a license agreement You may only use or copy this software in accordance with the terms of your license agreement The firmware in this equipment is protected by copyright law You may only use the firmware in the equipment in which it is provided Any reproduction or distribution of this firmware or any portion of it without our express written consent is prohibited Important Safety Instructions Notice to installers The servicing instructions in this notice are for use by qualified service personnel only To reduce the risk of electric shock do not perform any servicing other than that contained in the operating instructions unless you are qualified to do so Note
25. not expose this product to dripping or splashing liquids rain or moisture Objects filled with liquids such as vases should not be placed on this apparatus e Avoid electric shock and fire hazard Unplug this product before cleaning Do not use a liquid cleaner or an aerosol cleaner Do not use a magnetic static cleaning device dust remover to clean this product e Avoid electric shock and fire hazard Never push objects through the openings in this product Foreign objects can cause electrical shorts that can result in electric shock or fire Service warnings WARNING Avoid electric shock Do not open the cover of this product Opening or removing the cover may expose you to dangerous voltages If you open the cover your warranty will be void This product contains no user serviceable parts Check product safety Upon completion of any service or repairs to this product the service technician must perform safety checks to determine that this product is in proper operating condition Protect the product when moving it Always disconnect the power source when moving the product or connecting or disconnecting cables Important Safety Instructions Regulatory compliance statements United States FCC compliance This device has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against such interference
26. ns EU This system has been evaluated for RF exposure for humans in reference to the ICNIRP International Commission on Non lonizing Radiation Protection limits The evaluation was based on the EN 50385 Product Standard to Demonstrate Compliance of Radio Base Stations and Fixed Terminals for Wireless Telecommunications Systems with basic restrictions or reference levels related to Human Exposure to Radio Frequency Electromagnetic Fields from 300 MHz to 40 GHz The minimum separation distance from the antenna to general bystander is 20 cm 7 9 inches Australia This system has been evaluated for RF exposure for humans as referenced in the Australian Radiation Protection standard and has been evaluated to the ICNIRP International Commission on Non lonizing Radiation Protection limits The minimum separation distance from the antenna to general bystander is 20 cm 7 9 inches CE compliance Declaration of conformity with regard to the EU Directive 1999 5 EC R amp TTE Directive This declaration is only valid for configurations combinations of software firmware and hardware supported or provided by Cisco Systems for use within the EU The use of software or firmware not supported or provided by Cisco Systems may result in the equipment no longer being compliant with the regulatory requirements Linksys DPC3008 EPC3008 Important Safety Instructions bbnrapckM Bulgarian Cesky Czech Dansk Danish Deutsch German
27. ntact your local service provider for complete information on cable services including high speed Internet access Q How do I arrange for installation Call your service provider to inquire about professional installation A professional installation ensures proper cable connection to the modem and to your computer and it ensures the proper configuration of all hardware and software settings Contact your service provider for more information about installation Q How does the modem connect to my computer The modem connects to the 1000 100BASE T Ethernet port on your computer For best performance over an Ethernet connection your computer should be equipped with a Gigabit Ethernet port Q After my modem is connected how do access the Internet Your local service provider becomes your Internet Service Provider ISP They offer a wide range of services including e mail chat news and information services Your service provider will provide the software you will need Q Can I watch TV and surf the Internet at the same time Yes If you subscribe to cable television service you can watch TV and use your modem at the same time by connecting your TV and your modem to the cable network using an optional cable signal splitter Common troubleshooting issues don t understand the front panel status indicators See Understanding the Front Panel Indicators on page 14 for more detailed information on front panel LED status ind
28. ons Q How do I configure TCP IP protocol To configure TCP IP protocol you need to have an Ethernet Network Interface Card NIC with TCP IP communications protocol installed on your system TCP IP is a communications protocol used to access the Internet This section contains instructions for configuring TCP IP on your Internet devices to operate with the modem in Microsoft Windows or Macintosh environments TCP IP protocol in a Microsoft Windows environment is different for each operating system Follow the appropriate instructions in this section for your operating system To configure TCP IP on Windows 7 systems 1 Open Network Connections by clicking Start then clicking Control Panel 2 In the Search box type adapter and then under Network and Sharing Center click View network connections 3 Right click the connection that you want to change and then click Properties If you are prompted for an administrator password or confirmation type the password or provide confirmation The Local Area Connection Properties window opens 4 Click the Networking tab 5 Under This connection uses the following items click either Internet Protocol Version 4 TCP IPv4 or Internet Protocol Version 6 TCP IPv6 and then click Properties 6 To specify IPv4 IP address settings do one of the following e To get IP settings automatically using DHCP click Obtain an IP address automatically and then click OK FAQs and Troubl
29. or your safety If the provided plug does not fit into your outlet consult an electrician for replacement of the obsolete outlet Protect the power cord from being walked on or pinched particularly at plugs convenience receptacles and the point where they exit from the apparatus Only use attachments accessories specified by the manufacturer Use only with the cart stand tripod bracket or table specified by the manufacturer or sold with the apparatus When a cart is used use caution when moving the cart apparatus combination to i avoid injury from tip over Mi de Unplug this apparatus during lightning storms or when unused for long periods of time Refer all servicing to qualified service personnel Servicing is required when the apparatus has been damaged in any way such as a power supply cord or plug is damaged liquid has been spilled or objects have fallen into the apparatus the apparatus has been exposed to rain or moisture does not operate normally or has been dropped Important Safety Instructions Power source warning A label on this product indicates the correct power source for this product Operate this product only from an electrical outlet with the voltage and frequency indicated on the product label If you are uncertain of the type of power supply to your home or business consult your service provider or your local power company The AC inlet on the unit must remain accessible and operable
30. podria ser de una magniud Bufet c mo para provocar una detcarga el ctrica Por consiguiente resufa pebgrodo realta cualquier tipo de contacto con alguno UTION ATENCI N con el fin de reduor el nego de descarga electrica no feline la tapa nile parte posterior Ho existen en el interior componentes que puedan sa reparados por el usuario ncargue su revisi n a personal de ma cunilcada ADVERTENCIA PARA EVITAR EL RESIO DE INCENDIO O DESCARTA ELECTRICA HO EXPONGA LA LINIDAD A LA LLUVIA O A LA HUMEDAD Este gi mbalo bono como fin aentario de l presenca de importantes instruceionas de operaci n y manterimienta Pen contenidas en la berets que acompa a al producta Linksys DPC3008 EPC3008 Important safety instructions ents SY YS 10 11 12 13 14 Read these instructions Keep these instructions Heed all warnings Follow all instructions Do not use this apparatus near water Clean only with dry cloth Do not block any ventilation openings Install in accordance with the manufacturer s instructions Do not install near any heat sources such as radiators heat registers stoves or other apparatus including amplifiers that produce heat Do not defeat the safety purpose of the polarized or grounding type plug A polarized plug has two blades with one wider than the other A grounding type plug has two blades and a third grounding prong The wide blade or the third prong are provided f
31. provider to the coax connector labeled CABLE on the back of the modem RF Cable Ready TV Cables VCR or Set Top Converter NOTE To connect a TV DHCT set top box or VCR from the same cable connection you will need to install a cable signal splitter not included Always check with your service provider before using a splitter because a splitter may degrade the signal Connect your computer to the modem by connecting one end of the yellow Ethernet cable to the Ethernet port on your computer and the other end to the yellow ETHERNET port on the back of the modem NOTE To install more than one Ethernet device use an external multi port Ethernet switch or a cable router not provided Locate the AC power adapter provided with your modem Connect the barrel connector end of the power adapter into the POWER input on the back of the modem Then plug the AC power adapter into an AC outlet to provide power to the modem NOTE If your modem is equipped with a power switch located on the back panel make sure that the switch is in the ON position to provide power to the modem The modem will perform an automatic search to locate and sign on to the broadband data network This process may take up to 5 minutes The modem will be ready for use when the POWER DS US and ONLINE LEDs on the front panel of the modem stop blinking and remain on Plug in and turn on your computer and other home network devices The LINK LED on th
32. rces i to operate them refer to the operating instructions for those y products Antenna Lead In Wire i Provide ventilation and select a location aan Ses i e Remove all packaging material before applying power to the product Ground Clamps LD me Donot place this product on a bed sofa rug or similar surface Th Antenna Discharge Unit E NEC Section 810 20 Do not place this product on an unstable surface Grounding Conductors Do not install this product in an enclosure such as a bookcase or rack ug J NEC Section 810 21 unless the installation provides proper ventilation Fig Grounding Clamps Do not place entertainment devices such as VCRs or DVDs lamps Power Service Grounding Electrode System books vases with liquids or other objects on top of this product NEC National Electrical Code NEC Art 250 Part H e Do not block ventilation openings Protect the product from lightning In addition to disconnecting the AC power from the wall outlet disconnect the signal inputs Verify the power source from the On Off power light When the on off power light is not on the modem may still be connected to the power source The light may go out when the modem is turned off regardless of whether it is still plugged into an AC power source Linksys DPC3008 EPC3008 Protect from exposure to moisture and foreign objects WARNINGS e Avoid electric shock and fire hazard Do
33. tive owners 2011 Cisco and or its affiliates All rights reserved 3425 01585
34. ughly before you decide where to place your modem Recommendations e Choose a location close to your computer if you will also use the modem for high speed Internet service e Choose a location that is near an existing RF coaxial connection to eliminate the need for an additional RF coaxial outlet 10 Linksys DPC3008 EPC3008 Installing Your Modem e Choose a location that is relatively protected from accidental disturbance Positioning the modem or harm such as a closet basement or other protected area T T P Use the following illustration to guide you in positioning the modem on the e Choose a location with plenty of room for guiding the cables away from wall the modem without straining or crimping them e Choose a location that allows adequate ventilation around the modem Wall mounting the modem optional Selecting a wall mount location You can mount the modem to a wall made of cement wood or drywall Consider the following recommendations e Make sure that the mounting location is free of obstructions on all sides and that the cables can reach the modem without strain Leave enough clearance between the bottom of the modem and any flooring or shelving underneath to allow access to cabling Allow enough slack in all cables so that the modem can be removed for any required maintenance without disconnecting the cables Equipment needed e Two wall anchors for 8 x 1 inch screws e Two 8 x 1 inch pan head
35. und Viartungranwessongen f r das Geral enituit Aviso a los instaladores de sistemas CATV Las instrucciones de reparaci n contenidas en el presente aviso son para uso exclusivo por parte de personal de mantenimiento cualificado Con el fin de reducir el riesgo de descarga el ctrica no realice ninguna otra operaci n de reparaci n distinta a las contenidas en las instrucciones de funcionamiento a menos que posea la cualificaci n necesaria para hacerlo Mitteilung f r CATV Techniker Diein dieser Mitteilung aufgef hrten Wartungsanweisungen sind ausschlief3lich fur qualifiziertes Fachpersonal bestimmt Um die Gefahr eines elektrischen Schlags zu reduzieren sollten Sie keine Wartungsarbeiten durchf hren die nicht ausdr cklich in der Bedienungsanleitung aufgef hrt sind au er Sie sind zur Durchf hrung solcher Arbeiten qualifiziert Nota para ol instalador del sistema En lo que se minin a este aparato el bimdaja del cable comal debe conectarse a barra bo m s conca posible al porto por el cual el cable enira en el ed icio En al caso de los peoducios vendidos en los EE LAU y Canad ul presunto mao sec suminisra paro larmar la eierci n del insinlador del paterna cobre los Articuka 120 93 y 820 100 dsl NEC 0 C digo El ctrico de Canad Pare 1 que proporcionan deciros para una comecia conex n a bera del blindaje Este simbolo bane como fin acheter de que un tend n sin aslamsemio en el inberi r de esto producto
36. unnkr fum og rum vi eigandi kvee um Tilskipunar 1999 5 EC Questo apparato conforme ai requisiti essenziali ed agli altri principi sanciti dalla Direttiva 1999 5 CE Si iek rta atbilst Direkt vas 1999 5 EK b tiskaj m pras b m un citiem ar to saist tajiem noteikumiem Sis jrenginys tenkina 1999 5 EB Direktyvos esminius reikalavimus ir kitas ios direktyvos nuostatas Dit apparaat voldoet aan de essentiele eisen en andere van toepassing zijnde bepalingen van de Richtlijn 1999 5 EC Dan l apparat huwa konformi mal ti iet essenzjali u l provedimenti l o ra rilevanti tad Direttiva 1999 5 EC Ez a k sz lek teljesiti az alapvet kovetelm nyeket s mas 1999 5 EK iranyelvben meghatarozott vonatkoz rendelkez seket Dette utstyret er samsvar med de grunnleggende krav og andre relevante bestemmelser i EU direktiv 1999 5 EF Urz dzenie jest zgodne z og lnymi wymaganiami oraz szczeg lnymi warunkami okre lonynni Dyrektywa UE 1999 5 EC Este equipamento est em conformidade com os requisitos essencials e outras provis es relevantes da Directiva 1999 5 EC Acest echipament este in conformitate cu cerintele esentiale si cu alte prevederi relevante ale Directive 1999 5 EC Ta naprava je skladna z bistvenimi zahtevami in ostalimi relevantnimi pogoji Direktive 1999 5 EC Tote zariadenie je v zhode so z kladn mi po iadavkami a in mi prislusnymi nariadeniami direktiv 1999 5 EC Tama laite t ytt direkt
37. ur computer To renew the IP address on Windows 7 systems 1 Click the Windows Start button 2 Type cmd in the Search box The cmd window opens 3 Type ipconfig renew and press Enter to renew the IP address of the computer NOTE If you cannot access the Internet contact your service provider for further assistance To renew the IP address on Windows XP systems 1 Click Start and then click Run The Run window opens 2 Type cmd in the Open field and click OK A window with a command prompt opens 3 Type ipconfig release at the C prompt and press Enter The system releases the IP address 4 Type ipconfig renew at the C prompt and press Enter The system displays a new IP address 5 Clickthe X in the upper right corner of the window to close the Command Prompt window You have completed this procedure NOTE If you cannot access the Internet contact your service provider for further assistance 16 Linksys DPC3008 EPC3008 Renewing the IP address on Macintosh systems 9v rome M MUR 10 11 12 13 14 Close all open programs Open your Preferences folder Drag the tcp ip preferences file to the Trash Close all open windows and empty the Trash Restart your computer As your computer starts simultaneously press and hold down the Command Apple Option P and R keys on your keyboard Keeping those keys pressed down power on your Macintosh but do not release these keys until you
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