DELL Vostro 3460
Contents
1. 1 Press the display hinge cover till it clicks into place 2 Tighten the screws to secure the display hinge cover to the computer 3 Install the a display assembly b WLAN card c palmrest d keyboard e hard drive f optical drive g memory h base cover i battery 26 4 Follow the procedures in After Working Inside Your Computer Removing the Display Bezel 1 2 Follow the procedures in Before Working Inside Your Computer Remove the a battery b keyboard c palmrest d display hinge cover e display assembly Pry up the sides of the display bezel and separate the bezel from the display Installing the Display Bezel 3 Align the display bezel on the display and gently snap it into place Install the a display assembly b display hinge cover c palmrest d keyboard e battery Follow the procedures in After Working Inside Your Computer Removing the Display 1 2 Follow the procedures in Before Working Inside Your Computer Remove the a battery b keyboard c palmrest d display hinge cover 27 e display assembly 3 Remove the screws that secure the display to the display assembly 4 Lift the display away from the display assembly 5 Peel the sticker to remove the display from the display assembly 28 Installing the Display Affix the sticker to the display connecting it to the display assembly Place the display to its original posit2. You can create a system password and a setup password to secure your computer Password Type Description System password Password that you must enter to log on to your system Setup password Password that you must enter to access and make changes to the BIOS settings of your computer AN CAUTION The password features provide a basic level of security for the data on your computer AN CAUTION Anyone can access the data stored on your computer if is not locked and left unattended K NOTE Your computer is shipped with the system and setup password feature disabled Assigning a System Password and Setup Password You can assign a new System Password and or Setup Password or change an existing System Password and or Setup Password only when Password Status is Unlocked If the Password Status is Locked you cannot change the System Password 48 K NOTE If the password jumper is disabled the existing System Password and Setup Password is deleted and you need not provide the system password to log on to the computer To enter a system setup press lt F2 gt immediately after a power on or reboot 1 In the System BIOS or System Setup screen select System Security and press lt Enter gt The System Security screen appears In the System Security screen verify that Password Status is Unlocked Select System Password enter your system password and press lt Enter gt or lt Tab gt Use the following guidelines to assign the
3. and load default settings before exiting from System Setup 4 Updating the BIOS It is recommended to update your BIOS system setup on replacing the system board or if an update is available For notebooks ensure that your computer battery is fully charged and connected to a power outlet 1 Restart the computer 2 Go to support dell com support downloads 3 Ifyou have your computer s Service Tag or Express Service Code i NOTE For desktops the service tag label is available on the front of your computer 4 NOTE For notebooks the service tag label is available on the bottom of your computer a Enter the Service Tag or Express Service Code and click Submit b Click Submit and proceed to step 5 4 Ifyou do not have your computer s service tag or express service code select one of the following a Automatically detect my Service Tag for me b Choose from My Products and Services List c Choose from a list of all Dell products 5 Onthe application and drivers screen under the Operating System drop down list select BIOS 6 Identify the latest BIOS file and click Download File 7 Select your preferred download method in the Please select your download method below window click Download Now The File Download window appears 8 Click Save to save the file on your computer 9 Click Run to install the updated BIOS settings on your computer Follow the instructions on the screen System and Setup Password
4. F to 95 F 40 C to 70 C 40 F to 158 F 59 Table 21 Physical Feature Height Width Depth Weight with battery pack Table 22 Environmental Feature Temperature Operating Storage Relative humidity maximum Operating Storage Altitude maximum Operating Non Operating Airborne contaminant level 60 Description Vostro 3360 Vostro 3460 Vostro 3560 19 20 mm 0 75 inch 30 10 mm 1 18 32 50 mm 1 27 inches inches 332 00 mm 13 07 345 50 mm 13 60 375 00 mm 14 76 inches inches inches 232 50 mm 9 15 244 00 mm 9 60 259 00 mm 10 19 inches inches inches 1 66 kg 3 65 Ib 2 23 kg 4 91 Ib 2 57 kg 5 66 Ib Description 0 C to 35 C 32 F to 95 F 40 C to 65 C 40 F to 149 F 10 to 90 noncondensing 5 to 95 noncondensing 15 2 m to 3048 m 50 ft to 10 000 ft 15 2 m to 10 668 m 50 ft to 35 000 ft G1 as defined by ISA 71 04 1985 Contacting Dell To contact Dell for sales technical support or customer service issues 1 Visit support dell com 2 Verify your country or region in the Choose a Country Region drop down menu at the bottom of the page 3 Click Contact Us on the left side of the page 4 Select the appropriate service or support link based on your need 5 Choose the method of contacting Dell that is convenient for you 61
5. Select Setup Password alter or delete the existing setup password and press lt Enter gt or lt Tab gt NOTE If you change the System and or Setup password re enter the new password when promoted If you delete the System and or Setup password confirm the deletion when promoted Press lt Esc gt and a message prompts you to save the changes Press lt Y gt to save the changes and exit from the System Setup The computer reboots 49 50 Diagnostics If you experience a problem with your computer run the ePSA diagnostics before contacting Dell for technical assistance The purpose of running diagnostics is to test your computer s hardware without requiring additional equipment or risking data loss If you are unable to fix the problem yourself service and support personnel can use the diagnostics results to help you solve the problem Enhanced Pre Boot System Assessment ePSA Diagnostics The ePSA diagnostics also known as system diagnostics performs a complete check of your hardware The ePSA is embedded with the BIOS and is launched by the BIOS internally The embedded system diagnostics provides a set of options for particular devices or device groups allowing you to A K Run tests automatically or in an interactive mode Repeat tests Display or save test results Run thorough tests to introduce additional test options to provide extra information about the failed device s View status messages that inform you if tes
6. a aA 13 installing the Optical DENE amcanai a a aaa 14 Removing the Hard DrVEissrrin e a a A oe Bveese tec etcs 14 WV AlN LUG the Hard Drive aris E E asucvesetounusel ania 16 REMOVING the Keybodricnan anana A Sa E a a A AA ttala saa 16 iistalling the IC Wy NO A denarce a i A AOA 18 REMOVING MeF almres koana a a aa a a a a ade ai 18 Mstalingthe Peel FIN SU iin E OA 23 Removing the Wireless Local Area Network WLAN Card sesssseeseeseesessrusrusrusrnsrnunnunuunnnnrnrnnnnunnnrnnrnnnnunrenrenrenrnns 23 Installing the Wireless Local Area Network WLAN Card esseesseessessnessnennnenennneunnnnnennnnnnnennnennrnnnnnnrnnnrnnnrenerenenene 24 Removing the Display Assemb yoro errea a aaan eaa aaaea ran rE a panscuvarseneinraaseninninubadiaeausstaraivaaaniniaeseiae 24 i staling the Display ASSO III ycicavceersvlavcoutseasa siccsicikaicin eS cutee 25 Removing the Display Hinge Gove Finnian a a A 25 installing the Display Hinge COVED cccesiies css aves chads a A a aida aadanencte cata ahs 26 REMOVING the Display Bezel kinna a aa oai r each waatadeni due ceadeares 21 stalling the Display Beze leinni coanuce cacitoaciaet vse ade A a A a 27 Removing te Dipayana a a a 27 installing the DIS PlAY se sieccsccassscvactsonedetawdecad s2indentdnciaadaascdtadeeatnanaiieduesateeteninatnannchatPasabedetxdd irda iaiia aai 29 REMOVING the POWER CONME CLOM imsime paocned ince stvaneenssaeteanai akira aeotoiaauaseeeaenamerany 29 installing the Power Connector erian A a
7. audio Cirrus Logic CS4213D 59 Feature Vostro 3460 Vostro 3560 Stereo conversion Interface Internal External Speakers Volume controls Table 12 Video Feature Video type Data bus UMA Discrete Vostro 3460 Vostro 3560 Video controller UMA Discrete Vostro 3460 Vostro 3560 Table 13 Camera Feature Camera Resolution Video Resolution maximum Table 14 Communication Feature Network adapter Wireless 56 Description Conexant CX20672 21Z 24 bit analog to digital and digital to analog high definition audio microphone in stereo headphones external speakers connector 2W keyboard function keys and program menus Description e integrated on system board e discrete integrated video e PCI E x16 Gent e PCI E x16 Gen2 PCI E x8 Gen 2 e Intel HD Graphics 3000 e Intel HD Graphics 4000 nVidia GeForce GT 630M AMD Radeon HD7670M Description HD 720P 1280 x 720 pixels at 30 FPS Description 10 100 1000 Mbps Ethernet LAN e internal WLAN Feature Table 15 Ports and Connectors Feature Audio Vostro 3360 Vostro 3460 3560 Video Network adapter USB 3 0 Vostro 3360 Vostro 3460 Vostro 3560 Description e Bluetooth e WWAN optional Description one stereo headphone headset audio out connector one microphone connector one headphone connector e one 15 pin VGA connector e one 19 pin HDMI connector one RJ 45 connector three four K NOTE
8. boot sequence Table 5 Boot Options Boot Boot Priority Order Removable Drive Hard Disk Drives USB Storage Device CD DVD CD RW Drive Network This field displays your system s service tag If the service tag is not already set this field can be used to enter it This field displays if a admin password is set for this computer or not Default Cleared Not installed This field displays if a system password is set for this computer or not Default Cleared Not installed This field displays if a HDD password is set for this computer or not Default Cleared Allows you to change or delete the administrator password Allows you to set a password on the computer s internal hard drive HDD Allows you to add remove permission for changing passwords Allows you to bypass the system password and the internal HDD password prompts during a system restart resume from hibernate state Default Disabled Enable or disable the Computrace feature on your computer Specifies the order of different devices in which the computer will boot through at start up Specifies the removable drive the computer can boot through Specifies which hard drive the computer can boot through Specifies which USB storage device the computer can boot through Specifies which CD DVD the computer can boot through Specifies which network device the computer can boot through Exit This section allows you to save discard
9. damaging the system board you must remove the main battery before you service the computer 7 Remove the main battery 8 Turn the computer top side up 9 Open the display 10 Press the power button to ground the system board AN CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the display A CAUTION Before touching anything inside your computer ground yourself by touching an unpainted metal surface such as the metal at the back of the computer While you work periodically touch an unpainted metal surface to dissipate static electricity which could harm internal components 11 Remove any installed ExpressCards or Smart Cards from the appropriate slots Turning Off Your Computer AN CAUTION To avoid losing data save and close all open files and exit all open programs before you turn off your computer 1 Shut down the operating system In Windows 7 Click Start then click Shut Down In Windows Vista Click Start then click the arrow in the lower right corner of the Start menu as shown below and then click Shut Down gt alee AG In Windows XP Click Start Turn Off Computer Turn Off The computer turns off after the operating system shutdown process is complete 2 Ensure that the computer and all attached devices are turned off If your computer and attached devices did not automatically turn off when you shut down your operati
10. i 30 RE MIOV IG RAEE E Ee ERE E AEA E E cas enacts E E E AE E E E aes te aw EA 30 nstaling the Camer daenna Na 30 Removing the Heat Sink Faces ese loca a a N 31 Mstaling the Heat Sink Eahore N 31 REMOVING ME SVStEM BOAT nisre iea cack tanveavon ears ncaeaatatrantearenntenatiends 32 mstaling he SV Stem Board acct sees aeavtile adeccusceewaeuddedawvdencvecsbaivacciaceesnatacsbaetiaitles Pesaaves aevaust bet deoatesetastiastostees 34 Removing the Coin Cell Batty gisiicnsccscavsdcensiatesisacdcscconcnsisdastusscadacevanceadautisvedswuseitwossaastieuteseiupdetsvedshesushadedasaeaonares 34 installing the Goin Cell Battery cca cicesicsare ss a atataceeeeonnte es neecta eine ees 35 REMOVING the Heat SIM ceceiceaaccse tos caine hte cecire ns dastcaiserietadused E a a Gouden naatauasnsc tur maceseuennes 35 iistaling the HG UE AK sees cere aac wen Sates a5 cap aerves a coached earn a a aaa 36 Removing the oO NO a crc ater cet rae antec stoeaase data tersnsatiesdawe a ces ioe doses uanadmnentanenancanieneuacts 36 Installing the SP akers cccsccsscssecsssssesseeecsesceesseeecseecsessseesoessoesssesceeseeesseessusseeeseessauseaeeseessenseateseessenssenscateseneas 37 Removing Me OC OSS ON en Aa a E Aa 37 stalling the PROCESS OM aaae a e e EE A T 38 Removing themini SATA Caid ena AE AE 38 MSC allie Te mn SATA Carderronran ia a a 39 Removing heU SB Daughter BO al doses a a a a nueetasuedes 39 Installing the USB Daughter Board sineneiiii E E A a ccdieiiv
11. place the camera module to its original position on the display assembly 30 3 Install the a display bezel b display assembly c palmrest d keyboard e battery 4 Follow the procedures in After Working Inside Your Computer Removing the Heat Sink Fan 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the a battery b base cover c memory d optical drive e hard drive f keyboard g palmrest h WLAN card 3 Disconnect the heat sink fan cable from the system board Lift the fan upwards and away from the computer Installing the Heat Sink Fan 1 Place the heat sink fan on the system board 2 Connect the fan cable to the system board 3 Install the a WLAN card b palmrest c keyboard d hard drive e optical drive f memory g base cover h battery 4 Follow the procedures in After Working Inside Your Computer 31 Removing the System Board 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the a battery b base cover c memory d optical drive e hard drive f keyboard g palmrest h heat sink fan i WLAN 3 Disconnect the power cable from the system board 4 Disconnect the speaker cable from the system board 5 Remove the screws that secures the system board 32 6 7 Lift the system board upwards Slide the system board and lift it from the chassis 33 Installing the System Board Align
12. system password A password can have up to 32 characters The password can contain the numbers 0 through 9 Only lower case letters are valid upper case letters are not allowed Only the following special characters are allowed space G WY 1 C Re enter the system password when prompted Type the system password that you entered earlier and click OK Select Setup Password type your system password and press lt Enter gt or lt Tab gt A message prompts you to re type the setup password Type the setup password that you entered earlier and click OK Press lt Esc gt and a message prompts you to save the changes Press lt Y gt to save the changes The computer reboots Deleting or Changing an Existing System and or Setup Password Ensure that the Password Status is Unlocked in the System Setup before attempting to delete or change the existing System and or Setup password You cannot delete or change an existing System or Setup password if the Password Status is Locked To enter the System Setup press lt F2 gt immediately after a power on or reboot 1 In the System BIOS or System Setup screen select System Security and press lt Enter gt The System Security screen is displayed In the System Security screen verify that Password Status is Unlocked Select System Password alter or delete the existing system password and press lt Enter gt or lt Tab gt
13. the hard drive Displays the model number and capacity of the optical drive Displays the model number and capacity of the mini Sata device Displays the type of the AC adapter Displays the memory installed on the computer Displays the memory in built on the computer Displays the memory speed Displays the type of keyboard The Advanced tab allows you to set various functions that affect the performance of the computer The table below defines the function of each option and its default value Table 3 Advanced Options Advanced Intel SpeedStep Virtualization Integrated NIC USB Emulation USB Wake Support Enable or disable the Intel SpeedStep feature Enable or disable the Intel Virtualization feature Enable or disable the power supply to the on board network card Enable or disable the USB emulation feature Allows USB devices to wake up the computer from standby This feature is enabled only when the AC adapter is connected Default Enabled Default Enabled Default Enabled Default Enabled Default Disabled 45 Advanced SATA Operation Adapter Warnings Function Key Behavior Charger Behavior Battery Health Intel Rapid Start Technology Miscellaneous Devices External USB Ports Microphone Camera Media Card Reader Optical Drive Fingerprint Reader Boot Disable USB debug Internal Bluetooth Internal WLAN Internal WWAN Chang
14. the system board to the port connectors and place the system board in the computer Tighten the screws to secure the system board to the chassis Connect the speaker cable to the system board Connect the power connector cable to the system board Install the a WLAN card b heat sink fan c palmrest d keyboard e hard drive f optical drive g memory h base cover i battery aS SS SF 6 Follow the procedures in After Working Inside Your Computer Removing the Coin Cell Battery 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the a battery b base cover c memory d optical drive e hard drive f keyboard g palmrest h ExpressCard reader if available i WLAN card 34 4 i k heat sink fan system board Flip the system board and locate the coin cell battery Use a screw driver to release the coin cell battery from the socket The battery pops out lift and remove the battery from the socket f gt 4 aS Installing the Coin Cell Battery Insert the coin cell battery into the slot Press on the coin cell battery until it secures into place Install the a b c d e f g h i j system board WLAN card ExpressCard reader if available palmrest keyboard hard drive optical drive memory base cover battery Follow the procedures in After Working Inside Your Computer Removing the Heat Sink 1 2 Follow the pr
15. under license Wi Fi is a registered trademark of Wireless Ethernet Compatibility Alliance Inc 2012 06 Rev A00 Contents Notes Cautions and WarningS ccccscsssesscssssersssrssseesssessesaesesaesesaesesaesevaesevaesevaeseraesenaeeenas 2 1 Working on Your COmputer cccccsesssessssssesssssssesseeesesesaesesersesesaesesevaesesaesesevaesesensesenaesesanas 5 Before Working Inside Your COMpPUTEL ccss cccessseeessseeeesseeeeesseeeesseeeecssteeecseeesssnsenessnsesessesessseeeeesseaesesasesessaeess 5 Tmn OM YOUR COMM ULE asscsscvasntanwosuts vexadnaaracuxcobcunsussacuantea ues daa vaewaneiaaSocensnusveieansennstoaveatuanteteniedidanueleeiemnmancmanian 6 Aker Workmoinside Your Computer sacarana a Aa A a a 6 2 Removing and Installing COMPONENKGS ccssesesseessseessseseseseeseseeassecerseseraeseeaeseserseseeanses 9 Recommended OOS zarena eaa aT T 9 Removing the Security Digital SD Card cccccsscsssecsssesseecsseeeseeesseeeseseseeseseessereeseesesaeeseeeeeseeeseteeseeeceeeesetesseeasges 9 mstallimg the Secure Digital Car nsrcsdiiisunn ana a a a an 9 Removing the Bateson a E E A 9 stalling the Batey oenn a a a aa 10 Removing the Base Covel cccscsscssssssscseesseesseeseessesssesseesseessenseessauseeuceescoesseeecaesseeeseessesssessgesseessenssenssenseaneeaseeness 10 eae A Gi E E E E E E E E E ETE AAT 12 Removing the VICI ONY aicen a A 12 MVS eal NG he MEMO arueraa aaan a 12 REMOVING the O OU Gal DiE a
16. Dell Vostro 3460 Owner s Manual Regulatory Model P34G Regulatory Type P34G001 Notes Cautions and Warnings K NOTE A NOTE indicates important information that helps you make better use of your computer o CAUTION A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem AN WARNING A WARNING indicates a potential for property damage personal injury or death 2012 Dell Inc Trademarks used in this text Dell the DELL logo Dell Precision Precision ON ExpressCharge Latitude Latitude ON OptiPlex Vostro and Wi Fi Catcher are trademarks of Dell Inc Intel Pentium Xeon Core Atom Centrino and Celeron are registered trademarks or trademarks of Intel Corporation in the U S and other countries AMD is a registered trademark and AMD Opteron AMD Phenom AMD Sempron AMD Athlon ATI Radeon and ATI FirePro are trademarks of Advanced Micro Devices Inc Microsoft Windows MS DOS Windows Vista the Windows Vista start button and Office Outlook are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Blu ray Disc is a trademark owned by the Blu ray Disc Association BDA and licensed for use on discs and players The Bluetooth word mark is a registered trademark and owned by the Bluetooth SIG Inc and any use of such mark by Dell Inc is
17. The powered USB 3 0 connector also supports Microsoft Kernel Debugging The ports are identified in the documentation shipped with your computer Media card reader Table 16 Display Feature Type Size Vostro 3360 Vostro 3460 Vostro 3530 Dimensions Height Width Diagonal Active area X Y Maximum resolution Vostro 3360 3460 Vostro 3560 one 8 in 1 Description HD WLED AG 13 0 inches 14 0 inches 15 0 inches Vostro 3360 Vostro 3460 Vostro 3560 240 mm 9 44 inches 245 mm 9 64 inches 259 mm 10 19 inches 330 mm 12 99 inches 340 mm 13 38 inches 375 mm 14 76 inches 330 mm 13 inches 355 60 mm 14 inches 381 mm 15 inches 330 mm x 240 mm 340 mm x 245 mm 375 mm x 259 mm 1366 x 768 pixels at 262K colors 1920 x 1080 FHD 57 Feature Maximum Brightness Operating angle Refresh rate Minimum Viewing angles Horizontal Vertical Pixel pitch Table 17 Keyboard Feature Number of keys Vostro 3360 Vostro 3460 3560 Table 18 Touchpad Feature Active Area X axis Y axis Table 19 Battery Feature Type Vostro 3360 Vostro 3460 3560 Dimensions Height Width Depth Weight Charge time Voltage 58 Description 200 nits 0 closed to 140 60 Hz 40 40 15 30 H L 0 23 mm x 0 23 mm Description United States and Canada 80 keys Europe and Brazil 81 keys Japan 84 keys United States and Canada 86 keys Europe and Brazil 87 keys Japan 90 keys Descrip
18. ables connected to the WLAN card by pulling it upwards Remove the screw that secures the WLAN card till it pops out Remove the WLAN card from the computer 23 Installing the Wireless Local Area Network WLAN Card 5 Slide the WLAN card into its slot Connect the antenna cables according to the color code on the WLAN card Tighten the screw to secure the WLAN card Install the a palmrest b keyboard c base cover d battery Follow the procedures in After Working Inside Your Computer Removing the Display Assembly 1 2 24 Follow the procedures in Before Working Inside Your Computer Remove the a battery b keyboard c palmrest Remove the screws that secure the display to the computer Lift up the display from the computer Installing the Display Assembly 4 Align the display assembly to its location on the computer base Tighten the screws to secure the display assembly to the chassis Install the a b c palmrest keyboard battery Follow the procedures in After Working Inside Your Computer Removing the Display Hinge Cover 1 2 Follow the procedures in Before Working On Your Computer Remove the a b c d e f g h i battery base cover memory optical drive hard drive keyboard palmrest WLAN card display assembly Remove the screws that secure the display hinge cover to the computer 25 4 Installing the Display Hinge Cover
19. ble e install that memory if the issue persists e issue with the memory connector System board failure If no memory is detected you can perform the following steps e reseat the memory if an additional memory is available e install that memory if the issue persists e issue with the memory connector CMOS battery failure Reseat the battery If issue persists there can be an issue with the coin cell battery or the connector that will involve replacing the system board Video card failure Processor failure Display failure Specifications NOTE Offerings may vary by region For more information regarding the configuration of your computer click Start 6 Start icon Help and Support and then select the option to view information about your computer Table 8 System Information Feature Chipset DRAM bus width Flash EPROM Vostro 3360 Vostro 3460 Vostro 3560 Table 9 Processor Feature Types L3 cache Table 10 Memory Feature Memory connector Memory capacity Memory type Minimum memory Maximum memory Table 11 Audio Feature Type Controller Vostro 3360 Description Intel HM77 Express Chipset 64 bit SPI 8 MB SPI 6 MB Description e Intel Core i3 series e Intel Core i5 series e Intel Core i7 series up to 6 MB Description two SODIMM slots 2 GB 4 GB 6 GB or 8 GB DDR3 SDRAM 1333 MHz and 1600 MHz 2 GB 8 GB Description 2 channel high definition
20. contacts on a card Hold a card by its edges or by its metal mounting bracket Hold a component such as a processor by its edges not by its pins CAUTION When you disconnect a cable pull on its connector or on its pull tab not on the cable itself Some cables have connectors with locking tabs if you are disconnecting this type of cable press in on the locking tabs before you disconnect the cable As you pull connectors apart keep them evenly aligned to avoid bending any connector pins Also before you connect a cable ensure that both connectors are correctly oriented and aligned NOTE The color of your computer and certain components may appear differently than shown in this document To avoid damaging your computer perform the following steps before you begin working inside the computer 1 2 3 A Ensure that your work surface is flat and clean to prevent the computer cover from being scratched Turn off your computer see Turning Off Your Computer If the computer is connected to a docking device docked such as the optional Media Base or Battery Slice undock tt CAUTION To disconnect a network cable first unplug the cable from your computer and then unplug the cable from the network device Disconnect all network cables from the computer Disconnect your computer and all attached devices from their electrical outlets 6 Close the display and turn the computer upside down on a flat work surface K NOTE To avoid
21. e screws that secures the hard drive bracket to the hard drive Connect the hard drive cable to the hard drive Place the hard drive on the computer Connect the hard drive cable to the connector on the system board Tighten the screws to secure the hard drive to the computer Install the a base cover b battery Follow the procedures in After Working Inside Your Computer Removing the Keyboard 1 2 3 Follow the procedures in Before Working Inside Your Computer Remove the battery Pry the keyboard upwards with the use of a flat head screwdriver in the notches along the top of the keyboard 4 6 u eee eos ot Rony CE eae 19 of cae a Release the latch and disconnect the connector then disconnect the keyboard data cable 17 A e y Pos d Installing the Keyboard Connect the keyboard data cable to the system board Connect the mylar tape to the system board Insert the keyboard in its compartment Press down until the keyboard clicks into place Install the battery D J PrP oY gt Follow the procedures in After Working Inside Your Computer Removing the Palmrest 1 Follow the procedures in Before Working On Your Computer 2 Remove the a battery b base cover c memory d optical drive e hard drive f keyboard 3 Remove the screws from the bottom of the computer 4 5 Turn the computer over towards the front Release the latch and disconnect the power butto
22. e the SATA controller mode to either ATA or AHCI Enables or disables adapter warnings Specifies the behavior of the function key lt Fn gt Specifies if the computer battery will be charged when connected to an AC power source Specifies the health of the battery Allows you to configure the Intel rapid start technology These fields let you enable or disable various on board devices Enables or disables external USB ports Enables or disables microphone Enables or disables camera Enables or disables media card reader Enables or disables optical drive Enables or disables fingerprint reader Enables or disables boot Enables or disables USB debug Enables or disables internal bluetooth Enables or disables WLAN Enables or disables WWAN Default AHCI Default Enabled Default Function key first Default Enabled Default Enabled Default Enabled Default Enabled Default Enabled Default Enabled Default Enabled Default Disabled Default Disabled Default Enabled Default Enabled Default Enabled The Security tab displays the security status and allows you to manage the security features of the computer 46 Table 4 Security Options Security Set Service Tag Admin Password System Password Hdd Password State Set Supervisor Password Set HDD Password Password Change Password Bypass Computrace The Boot tab allows you to change the
23. endeaeiades 41 OVSE D sect ccna serenaehen et eteatactuatemscaudeasdscuneeaueies seats ateascatoneeusesepeateastasaideteetba ease tat 43 BO OES CCUG IC Ca incaiesiac aces ctaransncudecs nostatermaetuicesviesiea N a aa 43 REEVE E1103 0TH S21 Se ee ee ee ee ree 43 DV SLOT SCTE OOM Ga iaccta teste a a ara tease seanade A 44 Updating the OS pes icianasteastctaateesse ase a a a tates ahban dt onaacaatctateeeaatatavantatucat cy 48 Systemand Setup PASS WON C erosia ue eat aes eet wale eed ests waa sais Gate eea NAT 48 Assigning a System Password and Setup PaSSWOMKW ccsssssccsessseeeessseeeeessseeesessneeeeesseeeesesseeeeeessneesessseeeees 48 Deleting or Changing an Existing System and or Setup PASSWOVMU ccssccccssscecsssesesseeeesseeeessseeessseeeessaeees 49 TB BE C0 qo 114 hee eee One en a ee em 51 Enhanced Pre Boot System Assessment PSA DiaQnOstics ccccscssscsssessesssreeserssseesseteeseessseeeseeeeseeeeseeeseees 51 5 Troubleshooting Your COmMputer sssssssssusuesusunununnununuunununnununnnnununnenununnnnnnunnennnnnnennnnnnnnnnnnns 53 Device Status Lights reirsnkeiaro e uanestat ose gecdadlealndastatuditaartita devleosguguidacwa s2aaieldacutuittn dan eseveau da iaiitiencauies 53 Beatle ly otiu S LONS anana a the eaateabe tse cick sual clssuton a a a a a 53 Diagnostit Beep CodeS cmrro a a a a EA 53 BS DECI AU OM S superen a NNN 55 I GContacung B leaner ae ee SO on eR Se a 61 Working on Your Computer Bef
24. he computer 3 Install the a WLAN card b palmrest c keyboard d hard drive e optical drive f memory g base cover h battery 4 Follow the procedures in After Working Inside Your Computer Removing the USB Daughter Board 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the a battery b base cover c memory d optical drive e hard drive f keyboard g palmrest h WLAN card i system board j mini SATA k coin cell battery I heat sink m processor 3 Flip the system board with the processor slot facing down 4 Remove the screws that secure the daughter board to the system board 5 Lift and remove the system board to access the daughter board 40 Installing the USB Daughter Board 1 Place the daughter board on the system board and tighten the screw to secure it 2 Install the a processor b heat sink c coin cell battery d mini SATA e system board f WLAN card g palmrest h keyboard i hard drive j optical drive k memory I base cover m battery 3 Follow the procedures in After Working Inside Your Computer 41 42 3 System Setup System Setup enables you to manage your computer hardware and specify BIOS level options From the System Setup you can e Change the NVRAM settings after you add or remove hardware e View the system hardware configuration e Enable or disable integrated devices e Set performance and power
25. ion on the display assembly Tighten the screws to secure the display to the display assembly Install the a display assembly b display hinge cover c palmrest d keyboard e battery e 0 Por 5 Follow the procedures in After Working Inside Your Computer Removing the Power Connector 1 Follow the procedures in Before Working On Your Computer 2 Remove a battery b base cover c keyboard d palmrest e WLAN card f system board g display assembly h display hinge cover 3 Remove the screw that secures the power connector to the computer and lift the power connector out of the computer 29 wT F j f IF i Installing the Power Connector 1 Place the power connector in its location on the base of the chassis Tighten the screw to secure the power connector 3 Install the a display hinge cover b display assembly c system board d WLAN card e palmrest f keyboard g base cover h battery 4 Follow the procedures in After Working Inside Your Computer Removing the Camera 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the a battery b keyboard c palmrest d display assembly e display bezel 3 Flip the camera module Peel off the sticker covering the camera cable Disconnect the camera cable Lift the Camera module upwards and away from the display assembly ja ox Installing the Camera 1 Connect the camera cable to the camera module 2 Align and
26. ly lt Esc gt Moves to the previous page till you view the main screen Pressing lt Esc gt in the main screen displays a message that prompts you to save any unsaved changes and restarts the system lt F1 gt Displays the System Setup help file System Setup Options K NOTE The system setup options may vary depending on the computer model The Main tab lists out the primary hardware features of the computer The table below defines the function of each option Table 2 Main Options Main System Information System Time System Date BIOS Version Product Name Service Tag Asset Tag CPU Type CPU Speed CPU ID CPU Cache L1 Cache 44 Displays the computer model number Allows you to reset the time on the computer s internal clock Allows you to reset the date on the computer s internal calendar Displays the BIOS revision Displays the product name and the model number Displays the service tag of your computer Displays the asset tag of your computer if available Displays the type of processor Displays the speed of the processor Displays the processor ID Displays the processor L1 cache size Main L2 Cache L3 Cache Fixed HDD SATA ODD mSata Device AC Adapter Type Extended Memory System Memory Memory Speed Keyboard Type Displays the processor L2 cache size Displays the processor L3 cache size Displays the model number and capacity of
27. management thresholds e Manage your computer security Boot Sequence Boot Sequence allows you to bypass the System Setup defined boot device order and boot directly to a specific device for example optical drive or hard drive During the Power on Self Test POST when the Dell logo appears you can e Access System Setup by pressing lt F2 gt key e Bring up the one time boot menu by pressing lt F12 gt key The one time boot menu displays the devices that you can boot from including the diagnostic option The boot menu options are e Removable Drive if available e STXXXX Drive K NOTE XXX denotes the SATA drive number e Optical Drive e Diagnostics K NOTE Choosing Diagnostics will display the ePSA diagnostics screen The boot sequence screen also displays the option to access the System Setup screen Navigation Keys The following table displays the system setup navigation keys NOTE For most of the system setup options changes that you make are recorded but do not take effect until you restart the system Table 1 Navigation Keys Keys Navigation Up arrow Moves to the previous field Down arrow Moves to the next field 43 Keys Navigation lt Enter gt Allows you to select a value in the selected field if applicable or follow the link in the field Spacebar Expands or collapses a drop down list if applicable lt Tab gt Moves to the next focus area K NOTE For the standard graphics browser on
28. n cable Release the latch and disconnect fingerprint and touchpad cables 19 6 Release the latch and disconnect the hotkey cable 7 Loosen the screw and disconnect the LVDS cable from the system board 20 8 9 Unthread and remove the LVDS cable Remove the screws from the front of the computer 21 11 Slide the palmrest outwards and lift to remove from the computer 22 Installing the Palmrest Sf 4S Se SY gt 10 Align the palmrest on its position on the computer Starting from the edges of the palmrest press downwards to engage the tabs on the computer Tighten the screws to secure the palmrest to the computer Thread the LVDS cable along the notches on the palmrest Connect the LVDS connector to the system board Tighten the screws to secure the LVDS cable to the system board Connect the hotkey cable to the system board and lock the latch Repeat step 6 for the fingerprint touchpad and power button cables Flip the computer and tighten the screws on the bottom of the computer to fix the palmrest Install the a keyboard b hard drive c optical drive d memory e base cover f battery Follow the procedures in After Working Inside Your Computer Removing the Wireless Local Area Network WLAN Card 1 2 Follow the procedures in Before Working Inside Your Computer Remove the a battery b base cover c keyboard d palmrest Disconnect the antenna c
29. ng system press and hold the power button for about 4 seconds to turn them off After Working Inside Your Computer After you complete any replacement procedure ensure you connect any external devices cards and cables before turning on your computer AN CAUTION To avoid damage to the computer use only the battery designed for this particular Dell computer Do not use batteries designed for other Dell computers 1 Connect any external devices such as a port replicator battery slice or media base and replace any cards such as an ExpressCard 2 Connect any telephone or network cables to your computer a CAUTION To connect a network cable first plug the cable into the network device and then plug it into the computer 3 Replace the battery 4 Connect your computer and all attached devices to their electrical outlets 5 Turn on your computer Removing and Installing Components This section provides detailed information on how to remove or install the components from your computer Recommended Tools The procedures in this document may require the following tools e Small flat blade screwdriver e Phillips screwdriver e Small plastic scribe Removing the Security Digital SD Card 1 Follow the procedures in Before Working Inside Your Computer 2 Press in on the SD card to release it from the computer Slide the SD card out of the computer a Pa Installing the Secure Digital Card 1 Push the SD ca
30. nside Your Computer Removing the Processor 1 2 Follow the procedures in Before Working Inside Your Computer Remove the 37 a battery b base cover c memory d optical drive e hard drive f keyboard g palmrest h WLAN card i ExpressCard reader if available j heat sink fan k system board I heat sink 3 Remove the screw Remove the processor cover and lift the processor from the socket Place it in an antistatic package gt amp Installing the Processor 1 Insert the processor into the processor socket Ensure the processor is properly seated Replace the processor cover 2 Tighten the screw to secure the processor to the system board Install the a heat sink b system board c ExpressCard reader if available d WLAN card e palmrest f keyboard g hard drive h optical drive i memory j base cover k battery 4 Follow the procedures in After Working Inside Your Computer Removing the mini SATA Card 1 Follow the procedures in Before Working On Your Computer 2 Remove the a battery b base cover c memory d optical drive 38 e hard drive f keyboard g palmrest h WLAN card 3 Remove the screw that secures the mini SATA card to the system board Slide the card from its connector on the gt system board Installing the mini SATA Card 1 Place the card into the mini SATA slot 2 Tighten the screw to secure the mini SATA card to t
31. ocedures in Before Working On Your Computer Remove the a b c d e f g h battery base cover optical drive hard drive keyboard palmrest heat sink fan system board Flip the system board Loosen the screws that secure the heat sink to the system board 35 Lift and remove the heat sink from the system board Installing the Heat Sink 1 Place the thermal module on the system board 2 Tighten the screws to secure the heat sink to the system board a b c d e f g h Install the system board heat sink fan palmrest keyboard hard drive optical drive base cover battery 4 Follow the procedures in After Working Inside Your Computer Removing the Speakers 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the a battery b base cover 36 3 c memory d optical drive e hard drive f keyboard g palmrest h WLAN card i heat sink fan j system board NOTE You do not need to remove the system board to remove the speaker however you must disconnect the speaker cable from the system board Lift the left and right speakers from the computer Installing the Speakers 3 Place the left and right speakers on the chassis Install the a system board b heat sink fan c WLAN card d palmrest e keyboard f hard drive g optical drive h memory i base cover j battery Follow the procedures in After Working I
32. ore Working Inside Your Computer Use the following safety guidelines to help protect your computer from potential damage and to help to ensure your personal safety Unless otherwise noted each procedure included in this document assumes that the following cond A A gt gt itions exist You have performed the steps in Working on Your Computer You have read the safety information that shipped with your computer A component can be replaced or if purchased separately installed by performing the removal procedure in reverse order WARNING Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface such as a connector on the back of the computer CAUTION Handle components and cards with care Do not touch the components or
33. puter Removing the Optical Drive 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the a battery b base cover 3 Remove the screw that secures the optical drive to the computer 4 Use a flat headed screw driver to pry the optical drive out of the computer 5 Slide the optical drive outwards and remove it from the computer 13 6 Installing the Optical Drive D Replace the optical drive bracket and tighten the screws that secure the optical drive to the optical drive bracket Slide the optical drive into the compartment on the chassis Tighten the screw to secure the optical drive to the computer Install the a base cover b battery Follow the procedures in After Working Inside Your Computer Removing the Hard Drive 1 2 Follow the procedures in Before Working Inside Your Computer Remove the a battery b base cover Remove the screws that secure the hard drive to the computer D Lift the tab to disconnect the hard drive cable from the system board Lift the hard drive to loosen it from the chassis Pi Slide and remove the hard drive from the computer 15 6 Disconnect the hard drive cable Remove the screws securing the hard drive to hard drive bracket Lift the hard drive from the bracket nN A z Installing the Hard Drive 8 oes eS SP gt Place the hard drive into the hard drive bracket Tighten th
34. rd into the slot until it clicks into place 2 Follow the procedures in After Working Inside Your Computer Removing the Battery 1 Follow the procedures in Before Working On Your Computer 2 Slide the battery latches to release the battery 3 Lift and remove the battery from the computer Installing the Battery 1 Slide the battery into its slot until it clicks into place 2 Follow the procedures in After Working Inside Your Computer Removing the Base Cover 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the battery 3 Remove the screw s that secures the cover to the computer Lift the cover upwards 4 5 Lift the cover upwards and away from the computer 11 Installing the Base Cover m P Align the edge of the base cover on the computer and slide it on the computer Tighten the screw s to secure the base cover to the computer Install the battery Follow the procedures in After Working Inside Your Computer Removing the Memory Follow the procedures in Before Working Inside Your Computer Remove the a battery b base cover Pry the retention clips away from the memory module until it pops up Lift and remove the memory module from its connector O xR e A Installing the Memory Insert and secure the memory module to the system board Install the a base cover b battery Follow the procedures in After Working Inside Your Com
35. te battery charge status 1 Turns on when wireless networking is enabled Battery Status Lights If the computer is connected to an electrical outlet the battery light operates as follows Alternately blinking amber light and white An unauthenticated or unsupported non Dell AC adapter is attached to light your laptop Alternately blinking amber light with steady Temporary battery failure with AC adapter present white light Constantly blinking amber light Fatal battery failure with AC adapter present Light off Battery in full charge mode with AC adapter present White light on Battery in charge mode with AC adapter present Diagnostic Beep Codes The following table shows the possible beep codes that may be emitted by the computer when your computer is unable to complete a power on self test 53 Table 7 Diagnostic Beep Codes Beep 04 Description BIOS ROM checksum in progress of failure No RAM detected e Chipset Error North and South Bridge Chipset DMA IMR Timer Error e Time Of Day Clock test failure e Gate A20 failure e Super 1 0 chip failure e Keyboard controller test failure RAM Read Write failure Real time clock power fail Video BIOS Test Failure Processor Failure Display Possible Cause Troubleshooting Steps System board failure covers BIOS corruption or ROM error If no memory is detected you can perform the following steps e reseat the memory if an additional memory is availa
36. tion Vostro 3360 Vostro 3460 3560 82 00 mm 3 22 inches 90 00 mm 3 54 inches 45 00 mm 1 77 inches 49 00 mm 1 93 inches Description 4 cell lithium ion 3 4 Ahr cell or 49 Whr 6 cell lithium ion 2 2 Ahr cell or 48 Whr Vostro 3360 Vostro 3460 Vostro 3560 20 20 mm 0 80 inch 20 mm 0 79 inch 20 mm 0 79 inch 208 36 mm 8 20 inches 208 mm 8 19 208 mm 8 19 inches inches 56 52 mm 2 22 inches 51 mm 2 00 inches 51mm 2 00 inches 0 33 kg 0 73 Ib 0 33 kg 0 73 Ib 0 33 kg 0 73 Ib approximately 4 hours when the computer is turned off Feature Vostro 3360 Vostro 3460 Vostro 3560 Temperature range Operating Non Operating Coin cell battery Table 20 AC Adapter Feature Type Vostro 3360 Vostro 3460 Vostro 3560 with integrated video card Vostro 3460 with discrete video card Vostro 3560 with quad core Input voltage Input current maximum Input frequency Output power Output current 65 W 90 W Rated output voltage Dimensions Height Width Depth Temperature range Operating Non Operating Description 14 8 VDC 11 1 VDC 0 C to 35 C 32 F to 95 F 40 C to 65 C 40 F to 149 F 3 V CR2032 lithium coin cell Description 65 W 90 W 90 W 100 VAC to 240 VAC 1 50 A 1 60 A 1 70 A 50 Hz to 60 Hz 65 W and 90 W 3 34 A continuous 462A 19 50 VDC 1 0 VDC 28 20 mm 1 11 inches 57 90 mm 2 28 inches 137 16 mm 5 40 inches 0 C to 35 C 32
37. ts are completed successfully View error messages that inform you of problems encountered during testing CAUTION Use the system diagnostics to test only your computer Using this program with other computers may cause invalid results or error messages NOTE Some tests for specific devices require user interaction Always ensure that you are present at the computer terminal when the diagnostic tests are performed Power on the computer As the computer boots press the lt F12 gt key as the Dell logo appears On the boot menu screen select the Diagnostics option The Enhanced Pre boot System Assessment window is displayed listing all devices detected in the computer The diagnostics starts running the tests on all the detected devices If you wish to run a diagnostic test on a specific device press lt Esc gt and click Yes to stop the diagnostic test Select the device from the left pane and click Run Tests If there are any issues error codes are displayed Note the error code and contact Dell 51 52 9 Troubleshooting Your Computer You can troubleshoot your computer using indicators like Diagnostic Lights Beep Codes and Error Messages during the operation of the computer Device Status Lights Table 6 Device Status Lights Turns on when you turn on the computer and blinks when the computer is in a power management mode O 9 Turns on when the computer reads or writes data Turns on steadily or blinks to indica
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