DELL OptiPlex 3011
Contents
1. Installing the Coin Cell Battery 1 Place the coin cell battery into its slot on the system board 2 Press the coin cell battery downward until the release latch springs back into place and secures it 3 Install 8 system board cover b back cover c VESA stand d stand cover 4 Follow the procedures in After Working Inside Your Computer Removing the Heat Sink 1 Follow the procedures in Before Working Inside Your Computer 2 Remove a stand cover b VESA stand c back cover d system board cover 3 Remove the screws that secure the heat sink to the computer and remove it from the computer Installing the Heat Sink 1 4 Place the heat sink on the computer Tighten the screws to secure the heat sink to the computer Install a system board cover b back cover c VESA stand d stand cover Follow the procedures in After Working Inside Your Computer Removing the System Fan 1 2 Follow the procedures in Zefore Working Inside Your Computer Remove a stand cover b VESA stand c back cover d system board cover Disconnect and release the system fan cable from the system board Remove the screws that secure the system fan to the computer and remove it from the computer o SN Installing the System Fan 1 Place the system fan on the computer Guide the system fan cable through its tab on the computer and connect the cable to the system board Install a system board cover2. This option allows the computer to power up from the off state when triggered by a special LAN signal Wake up from the Standby state is unaffected by this setting and must be enabled in the operating system This feature only works when the computer is connected to AC power supply The options differ based on the form factor e Disabled Does not allow the system to power on by special LAN signals when it receives a wake up signal from the LAN or wireless LAN e LAN Only Allows the system to be powered on by special LAN signals e WLAN Only Allows the system to be powered on by special WLAN signals For Ultra Small Form Factor only e LAN or WLAN Allows the system to be powered on by special LAN or WLAN signals For Ultra Small Form Factor only e LAN with PXE Boot Allows the system to be powered on by special LAN signals This option is Disabled by default This option lets you block entering to sleep S3 state in operating system environment e Block Sleep S3 state This option is disabled by default This option is disabled by default If this option is enabled the feature will periodically sense the nearby wireless connection while the system is asleep The Smart Connect will synchronize the email or social media applications that are open when the computer enters the sleep state Description This option allows you to choose whether the system should display warning messages when a certain power adapter is u
3. You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface such as a connector on the back of the computer CAUTION Handle components and cards with care Do not touch the components or contacts on a card Hold a card by its edges or by its metal mounting bracket Hold a component such as a processor by its edges not by its pins CAUTION When you disconnect a cable pull on its connector or on its pull tab not on the cable itself Some cables have connectors with locking tabs if you are disconnecting this type of cable press in on the locking tabs before you disconnect the cable As you pull connectors apart keep them evenly aligned to avoid bending any connector pins Also before you connect a cable ensure that both connectors are correctly oriented and aligned NOTE The color of your computer and certain components may appear differently than shown in this document To avoid damaging your computer perform the following steps before you begin working inside the computer 1 2 o gom RP o Ensure that your work surface is
4. b back cover c VESA stand d stand cover 19 4 Follow the procedures in After Working Inside Your Computer Removing the Processor 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the a stand cover b VESA stand c back cover d system board cover e heat sink 3 Press the release lever down and then move it outward to release it from the retention hook that secures it Lift the processor cover and remove the processor from its socket Installing the Processor 1 Insert the processor into the processor socket Ensure the processor is properly seated 2 Press the release lever down and then move it inward to secure it with the retention hook 3 Install a heatsink b system board cover c back cover d VESA stand e stand cover 4 Follow the procedures in After Working Inside Your Computer Removing the Intrusion Switch 1 Follow the procedures in Before Working Inside Your Computer 2 Remove a stand cover b VESA stand c back cover d system board cover e system fan 3 Disconnect the intrusion switch cable from the system board and release the cable from its tab on the chassis Slide and remove the intrusion switch from the computer 20 Installing the Intrusion Switch 1 4 Place the intrusion switch on the computer Guide the intrusion switch cables through the tabs on the computer and connect the cable to the system board Install a s
5. 95 mm 14 84 inches 376 95 mm 14 84 inches Depth 63 20 mm 2 49 inches 65 50 mm 2 58 inches Weight minimum 6 95 kg 7 44 kg 15 32 Ib 16 40 8 14 kg 8 63 kg 17 94 Ib 19 02 Ib Ib Stand Width x Depth 220 00 mm 8 66 inches x 220 00 mm 8 66 inches NOTE The weight of your computer may vary depending on the configuration ordered and the manufacturing variability Table 28 Controls and Lights Feature Power button light Hard Drive activity light Camera LED Back panel Link integrity light on integrated network adapter Network activity light on integrated network adapter 58 Specification White light Solid white light indicates power on state blinking white light indicates sleep state of the computer White light Blinking white light indicates that the computer is reading data from or writing data to the hard drive White light solid while light indicates that the camera is on Green a good 10 Mbps connection exists between the network and the computer Green a good 100 Mbps connection exists between the network and the computer Orange a good 1000 Mbps connection exists between the network and the computer Off no light the computer is not detecting a physical connection to the network Yellow light A blinking yellow light indicates that network activity is present Feature Power supply diagnostic light Table 29 Environmental Feature Te
6. Off default e Power On e Last Power State This option sets the time of the day when you would like the system to turn on automatically Time is kept in standard 12 hour format hour minutes seconds The startup time can be changed by typing the values in the time and A M P M fields Disabled default The system will not automatically power up e Every Day The system will power up every day at the time you specified above e Weekdays The system will power up Monday through Friday at the time you specified above e Select Days The system will power up on days selected above at the time you specified above 43 Option Deep Sleep Control Fan Control Override USB Wake Support Wake on LAN WLAN Block Sleep Intel Smart Connect Technology Table 8 POST Behavior Option Adapter Warnings Numlock LED 44 Description NOTE This feature does not work if you turn off your computer using the switch on a power strip or surge protector or if Auto Power is set to disabled Allows you to define the controls when Deep Sleep is enabled e Disabled e Enabled in S5 only e Enabled in S4 and S5 Enabled in S4 and S5 is enabled by default Controls the speed of the system fan This option is disabled by default K NOTE When enabled the fan runs at full speed This option allows you to enable USB devices to wake the computer from standby e Enable USB Wake Support This option is enabled by default
7. allowed Only the following special characters are allowed space 6 0 D 0 C Re enter the system password when prompted Type the system password that you entered earlier and click OK Select Setup Password type your system password and press Enter or Tab A message prompts you to re type the setup password Type the setup password that you entered earlier and click OK Press Esc and a message prompts you to save the changes Press Y to save the changes The computer reboots Deleting or Changing an Existing System and or Setup Password Ensure that the Password Status is Unlocked in the System Setup before attempting to delete or change the existing System and or Setup password You cannot delete or change an existing System or Setup password if the Password Status is Locked To enter the System Setup press F2 immediately after a power on or reboot 1 48 In the System BIOS or System Setup screen select System Security and press Enter The System Security screen is displayed In the System Security screen verify that Password Status is Unlocked Select System Password alter or delete the existing system password and press Enter or Tab Select Setup Password alter or delete the existing setup password and press Enter or Tab NOTE If you change the System and or Setup password re enter the new password when promoted If you delete th
8. computer and connect the power switch cable to the system board Install a system board cover b back cover c VESA stand d stand cover Follow the procedures in After Working Inside Your Computer Removing the Hard Drive 1 2 Follow the procedures in Zefore Working Inside Your Computer Remove a stand cover b VESA stand c back cover Move the hard drive cable to access the hard drive bracket screws Remove the screws and slide the hard drive bracket to release it from the chassis 23 4 Turn and place the hard drive on the hard drive bracket to access the hard drive cable Disconnect the hard drive cable from the hard drive 5 Remove the screws that secure the hard drive bracket to the hard drive and remove the hard drive from the hard drive bracket 24 Installing the Hard Drive 5 1 2 3 4 Place the hard drive in the bracket and tighten the screws to secure the hard drive to the bracket Connect the hard drive cable to the hard drive and place the hard drive into its slot on the computer Tighten the screws to secure the hard drive bracket to the computer Install a back cover b VESA stand c stand cover Follow the procedures in After Working Inside Your Computer Removing the System Board 1 2 Follow the procedures in Before Working Inside Your Computer Remove a stand cover b VESA stand c back cover d system board cover e memory f heatsink g h
9. flat and clean to prevent the computer cover from being scratched Turn off your computer see Turning Off Your Computer AN CAUTION To disconnect a network cable first unplug the cable from your computer and then unplug the cable from the network device Disconnect all network cables from the computer Disconnect your computer and all attached devices from their electrical outlets Press and hold the power button while the computer is unplugged to ground the system board Remove the cover A CAUTION Before touching anything inside your computer ground yourself by touching an unpainted metal surface such as the metal at the back of the computer While you work periodically touch an unpainted metal surface to dissipate static electricity which could harm internal components Recommended Tools The procedures in this document may require the following tools e Small flat blade screwdriver e Phillips screwdriver e Small plastic scribe Turning Off Your Computer CAUTION To avoid losing data save and close all open files and exit all open programs before you turn off your computer 1 Shut down the operating system n Windows 8 Using a touch enabled device a Swipe in from the right edge of the screen opening the Charms menu and select Settings b Select the and then select Shut down Using a mouse a Point to upper right corner of the screen and click Settings l b Click the O and select Shut down In W
10. into its place and press to secure it to the computer 2 Follow the procedures in After Working Inside Your Computer Removing the VESA Stand 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the stand cover 3 Remove the screws that secure the VESA stand to the computer and remove the VESA stand from the computer Installing the VESA Stand 1 4 Place the VESA stand on the computer Tighten the screws to secure the VESA stand to the computer Install a stand cover Follow the procedures in After Working Inside Your Computer Removing the Back Cover 1 2 Follow the procedures in Before Working Inside Your Computer Remove a stand cover b VESA stand Using a plastic scribe release the back cover from the computer 4 Remove the back cover from the computer 11 Installing the Back Cover 1 Place the back cover on the computer 2 Press at the corners of the back cover to secure it to the computer 3 Install a VESA stand b stand cover 4 Follow the procedures in After Working Inside Your Computer Removing the Optical Disk Drive 1 Follow the procedures in Before Working Inside Your Computer 2 Remove a stand cover b VESA stand c back cover 3 Remove the screw that secures the optical disk drive to the computer and disconnect the cable from the optical disk drive Slide the optical disk drive out of the computer 4 Remove the screws that
11. is available on the right hand side After you select the device click up down arrows or use your keyboard PgUp PgDn keys to change the boot options order You can also select or de select from the list using the check boxes available on the left hand side You should enable the Legacy Option ROMs to setup the Legacy boot mode This Legacy boot mode is not allowed when you enable the Secure Boot The options are Boot Sequence By default the Windows Boot Manager check box is selected Boot List Option The list options are Legacy and UEFI By default the option UEFI is selected and if Secure Boot is disabled then the option Legacy is selected Add Boot Option Enables you to add a boot option Delete Boot Option Enables you to delete an existing boot option View Enables you to view the current boot option in the computer Load Defaults Restores the default settings of the computer Apply Enables you to apply the settings Option Advanced Boot Options Date Time Table 3 System Configuration Option Integrated NIC Serial Port SATA Operation Drives Description e Exit Exits and starts the computer The Enable Legacy Option ROMs option will allow the legacy option ROMs to load when in UEFI boot mode Without this option only UEFI option ROMs will load This option is required for Legacy boot mode This Legacy boot mode is not allowed when you enable the Secure Boot By default the Enable Legacy Option R
12. mode of the processor e Enable CPU XD Support This option is enabled by default Allows you to enable or disable the option to enter setup when an admin password is set Enable Admin Setup Lockout This option is not set by default Allows you to enable or disable HDD protection support This option is only available for some regions This option is not set by default Description This option enables or disables the Secure Boot feature To enable the Secure Boot the computer has to be in UEFI boot mode and the Enable Legacy Option ROMs option needs to be turned off e Disabled Enabled K NOTE The default setting for this will depend on the operating system of your computer K NOTE If the Secure Boot is already disabled by fault the jumper reset will leave Secure Boot disabled and reset the Boot Mode and Enable Legacy Option ROM to their default value Allows you to manipulate the security key databases only if the system is in Custom Mode The Enable Custom Mode option is disabled by default The options are e PK e KEK e db e dbx If you enable the Custom Mode the relevant options for PK KEK db and dbx appear The options are e Save to File Saves the key to a user selected file e Replace from File Replaces the current key with a key from a user selected file e Append from File Adds a key to the current database from a user selected file e Delete Deletes the selected key e Rese
13. several security features The drive does not have a password set by default e Enter the old password e Enter the new password e Confirm the new password The successful changes in the password will take effect immediately Option System Password Internal HDD 0 Password Strong Password Password Configuration Password Bypass Password Change Computrace Description NOTE If you delete the admin password the system password also gets deleted You can also use the admin password to delete the HDD password You cannot set an admin password if a system password or an HDD password is already set You must set the admin password first if you want to use the admin password with a system password and or HDD password Allows you to set change or delete the computer password previously called the primary password The drive does not have a password set by default e Enter the old password e Enter the new password e Confirm the new password The successful changes in the password will take effect immediately Allows you to set change or delete the password on the computer s internal hard disk drive HDD Successful changes to this password take effect immediately The drive does not have a password set by default e Enter the old password e Enter the new password e Confirm the new password Enable strong password This option is disabled by default This field controls the minimum and maximum number of cha
14. specifies how the client obtains its IP address The options are e Static IP Uses the static IP address e DHCP Obtains IP addresses using DHCP This option is selected by default NOTE This option is relevant only when the Integrated NIC control in the System Configuration group is set to Enable with Cloud Desktop This option specifies the static IP address of the client The default IP Address is 255 255 255 255 NOTE This option is relevant only when the Integrated NIC control in the System Configuration group is set to Enable with Cloud Desktop This option specifies the subnet mask IP address of the client The default IP Address is 255 255 255 255 NOTE This option is relevant only when the Integrated NIC control in the System Configuration group is set to Enable with Cloud Desktop This option specifies the gateway IP address of the client The default IP Address is 255 255 255 255 NOTE This option is relevant only when the Integrated NIC control in the System Configuration group is set to Enable with Cloud Desktop This option allows you to enable the Verbose Mode e Verbose Mode Displays the EasyConnect Embedded license status Description Displays the system event log and allows you to clear the log e Clear Log Updating the BIOS It is recommended to update your BIOS system setup on replacing the system board or if an update is available For notebooks ensure that your computer battery is fully char
15. under license Wi Fi is a registered trademark of Wireless Ethernet Compatibility Alliance Inc 2013 05 Rev A00 Contents Notes Cautions and Warning sssccsessssssssssssssssssssesscsscssessssseesesassecseeseserseeseeseseesesseesees 2 1 Working on Your COMputel sssssssssssssecsssssssssssssesscsesseseesesesiesescsesaeeasseeaesenseeatsenseeseeees 5 Before Working Inside Your Computer sessi eene tenete entente tette tnt ttn tent tes testen sinas 5 RECOMMAENCEM TOONS 6 Turning Off Your Complteri eoe rere ceci age ets ene eiae ende ede Mee en ere casita 6 After Working Inside Your Computer 2 Removing and Installing Components eese nennen tentent ntnnten 9 Removing the Stand HU TTL 9 OSEE the Stand Covers i sceccvescctecessevsscss E 9 Removing the VESA Sta nd cscsecsisitescavbeshicaoisessvaseatedietascasetstcssdeatssidelactis ash ae A AE seaesta Aa 9 Installing the VESA Stand Removing the Back Cover Installing the Back Covet cscccccidsccecseavsescceccuscsveascavgevestccutessannccvacscueverderecuscstscavuedcvessecvbesedeadsnucseeecuevtedventeacseventeavies Removing the Optical Disk DEV Eaa raien reaa araia nea a aaaeei adane aaea ahaa daaa aa Daia eia iaaea aiia aaant 12 Installing the Optical Disk Drive c cccccccescsescsesceeeseseseeesesescsescseseseseueceeecaeecacseseaesesaeecaeeeacaeacaeseeeseseseeesaeasacaeeeeeies 13 Rem
16. Dell OptiPlex 3011 AIO Owner s Manual Regulatory Model W07B Regulatory Type W07B001 Notes Cautions and Warnings K NOTE A NOTE indicates important information that helps you make better use of your computer CAUTION A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem A WARNING A WARNING indicates a potential for property damage personal injury or death 2013 Dell Inc Trademarks used in this text Dell the DELL logo Dell Precision Precision ON ExpressCharge Latitude Latitude ON OptiPlex Vostro and Wi Fi Catcher are trademarks of Dell Inc Intel Pentium Xeon Core Atom Centrino and Celeron are registered trademarks or trademarks of Intel Corporation in the U S and other countries AMD is a registered trademark and AMD Opteron AMD Phenom AMD Sempron AMD Athlon ATI Radeon and ATI FirePro are trademarks of Advanced Micro Devices Inc Microsoft Windows MS DOS Windows Vista the Windows Vista start button and Office Outlook are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Blu ray Disc is a trademark owned by the Blu ray Disc Association BDA and licensed for use on discs and players The Bluetooth word mark is a registered trademark and owned by the Bluetooth SIG Inc and any use of such mark by Dell Inc is
17. OMs check box is not selected The other options are e Load Defaults Restores the default settings of the computer e Apply Enables you to apply the settings e Exit Exits and starts the computer Allows you to set the date and time The changes to the system date and time takes effect immediately Description Allows you to enable or disable the integrated network card You can set the integrated NIC to e Disabled e Enabled e Enabled w PXE This option is selected by default e Enabled w ImageServer e Enable UEFI Network Stack NOTE Depending on the computer and its installed devices the items listed in this section may or may not appear Allows you to define the serial port settings You can set the serial port to e Disabled e COMI This option is selected by default e COM2 e COM3 e C0M4 K NOTE The operating system may allocate resources even though the setting is disabled Allows you to configure the operating mode of the integrated SATA hard drive controller e Disabled The SATA controllers are hidden e ATA SATA is configured for ATA mode e AHCI SATA is configured for AHCI mode This option is enabled by default Allows you to enable or disable the various on board drives e SATA 0 e SATA 1 39 Option SMART Reporting USB Configuration OSD Button Management Audio Miscellaneous Devices Table 4 Security Option Admin Password 40 Description This field control
18. ard drive h optical disk drive Disconnect all the cables connected to the system board 25 4 Remove the screws that secure the system board to the chassis of the computer and slide the system board to release it from the chassis 26 5 Lift the system board from one side to remove it from the computer 2 28 System Board Components 1 2 3 1 Figure 1 Components Of The System Board gt e 5 60 c OD OE ew ON x serial port connector touchscreen board connector LED board connector SATA connectors intrusion switch connector hard drive optical drive power connector converter board connector camera connector system fan connector CPU Socket coin cell battery 5 6 12 13 14 15 16 17 18 19 20 AYYY 11 S0 DIMM memory slots 2 headphone connector microphone connector USB 3 0 connectors 2 speaker connector USB 2 0 connectors 4 network connector DC in Connector LVDS connector 29 Installing the System Board 1 Place the system board on the computer 2 Tighten the screws to secure the system board to the base panel 3 Connect all the cables to the system board 4 Install a optical disk drive b hard drive c heatsink d memory e system board cover f back cover g VESA stand h stand cover 5 Follow the procedures in After Working Inside Your Computer Removing the Display Bracket 1 Follow the procedures in B
19. board n display bracket 3 Remove the screws that secure the camera to the computer and remove it from the computer Installing the Camera 1 Place the camera on the computer 2 Tighten the screws to secure the camera to the computer 3 Install a display bracket b system board c power switch d intrusion switch 34 e system fan f control board g optical disk drive h hard drive i heat sink j memory k system board cover I back cover m VESA stand n stand cover 4 Follow the procedures in After Working Inside Your Computer Removing the Serial Port 1 Follow the procedures in Before Working Inside Your Computer 2 Remove a stand cover b VESA stand c back cover d system board cover 3 Disconnect and release the serial port cable from its tabs on the computer 4 Remove the screws that secure the serial port to the computer and remove it from the computer 35 Installing the Serial Port 1 36 Tighten the screws to secure the serial port to the computer Guide the serial port cable through its tabs on the computer and connect it to the system board Install a system board cover b back cover c VESA stand d stand cover Follow the procedures in After Working Inside Your Computer 3 System Setup System Setup enables you to manage your computer hardware and specify BIOS level options From the System Setup you can e Change the NVRAM settings after you add or re
20. d partitioned as a boot device e Enter system setup and ensure that the boot sequence information is correct No timer tick interrupt A chip on the system board might be malfunctioning USB over current error CAUTION Hard Drive SELF MONITORING SYSTEM has reported that a parameter has exceeded its normal operating range Dell recommends that you back up your data regularly A parameter out of range may or may not indicate a potential hard drive problem Disconnect the USB device The USB device needs more power for it to function properly Use an external power source to connect the USB device or if the device has two USB cables connect both of them S M A R T error or possible hard disk drive failure Contact Dell and report the issue to a support technician 53 54 6 Technical Specifications K NOTE Offerings may vary by region For more information regarding the configuration of your computer click Start Start icon Help and Support and then select the option to view information about your computer Table 15 System Information Feature Processor type Total cache Chipset Table 16 Memory Feature Type Connectors Capacity Minimum Memory Maximum Memory Table 17 Video Feature Video Controller Integrated Video Memory External Display Support Specification e Intel Celeron Dual Core e Intel Core i3 i5 series 3rd generation e Intel Pentium dual core Up to 8 MB cac
21. e System and or Setup password confirm the deletion when promoted Press Esc and a message prompts you to save the changes Press Y to save the changes and exit from the System Setup The computer reboots Diagnostics If you experience a problem with your computer run the ePSA diagnostics before contacting Dell for technical assistance The purpose of running diagnostics is to test your computer s hardware without requiring additional equipment or risking data loss If you are unable to fix the problem yourself service and support personnel can use the diagnostics results to help you solve the problem K NOTE Before proceeding download and install the latest BIOS version from support dell com Enhanced Pre Boot System Assessment ePSA Diagnostics The ePSA diagnostics also known as system diagnostics performs a complete check of your hardware The ePSA is embedded with the BIOS and is launched by the BIOS internally The embedded system diagnostics provides a set of options for particular devices or device groups allowing you to e Run tests automatically or in an interactive mode e Repeat tests e Display or save test results e Run thorough tests to introduce additional test options to provide extra information about the failed device s e View status messages that inform you if tests are completed successfully e View error messages that inform you of problems encountered during testing A CAUTION Use the system diagnos
22. efore Working Inside Your Computer 2 Remove a stand cover b VESA stand c back cover d system board cover e memory f heatsink g hard drive h optical disk drive i control board system fan k intrusion switch I power switch m system board 3 Release the camera cable and the display cable from their tabs on the display bracket 30 4 Remove the screws that secure the display bracket to the computer K NOTE The number of screws to be removed in touch display is 8 only 31 5 Release the display bracket from its tab on the chassis and remove it from the computer 32 Installing the Display Bracket 1 Place the display bracket on the computer Tighten the screws to secure the display bracket to the computer Guide the camera cable and the display cable through their tabs PF oO N Install a system board b power switch c intrusion switch d system fan e control board f optical disk drive g hard drive h heat sink i memory j system board cover k back cover I VESA stand 33 m stand cover 5 Follow the procedures in After Working Inside Your Computer Removing the Camera 1 Follow the procedures in Before Working Inside Your Computer 2 Remove a stand cover b VESA stand c back cover d system board cover e memory f heat sink g hard drive h optical drive i control board j system fan k intrusion switch I power switch m system
23. ged and connected to a power outlet 1 Restart the computer Go to support dell com support downloads If you have your computer s Service Tag or Express Service Code K NOTE For desktops the service tag label is available on the front of your computer K NOTE For notebooks the service tag label is available on the bottom of your computer K NOTE For All In One Desktops the service tag label is available at the back of your computer a Enter the Service Tag or Express Service Code and click Submit b Click Submit and proceed to step 5 4 Ifyou do not have your computer s service tag or express service code select one of the following a Automatically detect my Service Tag for me b Choose from My Products and Services List c Choose from a list of all Dell products On the application and drivers screen under the Operating System drop down list select BIOS Identify the latest BIOS file and click Download File Select your preferred download method in the Please select your download method below window click Download Now The File Download window appears Click Save to save the file on your computer Click Run to install the updated BIOS settings on your computer Follow the instructions on the screen System and Setup Password You can create a system password and a setup password to secure your computer Password Type Description System password Password that you must enter to log on to your system Setup
24. he depending on processor type Intel B75 Express chipset Specification up to 1600 MHz unbuffered non ECC dual channel DDR3 configuration two internally accessible DDR3 SODIMM sockets 2 GB and 4 GB 2GB 38 GB Specification Integrated Intel HD Graphics 2500 shared memory Wi Fi display NOTE Wi Fi display requires a wireless card which can be purchased separately 55 Table 18 Audio Feature Controller Speaker Internal microphone support Volume controls Table 19 Communications Feature Network adapter Wireless Table 20 Cards Feature Mini PCI Express Table 21 Displays Feature Type Maximum resolution Refresh rate Operating angle Pixel pitch Controls Dimensions Height Width Diagonal Table 22 Drives Feature Hard drive Optical drive optional 56 Specification Intel High Definition Audio with Waves MazzAudio 3 single 4 ohms speakers in both the left and right speaker assembly 3 W average per channel single digital microphone Volume up down buttons program menus and keyboard media control keys Specification Intel 10 100 1000 Mbps Ethernet LAN on system board half mini card Wi Fi b g n supporting Wi Fi display Specification one Specification 20 inch HD WLED 1600 x 900 60 Hz 178 horizontal 178 vertical 0 27 mm on screen controls 249 08 mm 9 81 inches 442 80 mm 17 43 inches 508 00 mm 20 00 inches Specification o
25. he main support page for the selected business segment is displayed 5 Selectthe appropriate option depending on your requirement K NOTE If you have purchased a Dell system you may be asked for the Service Tag 61
26. in the field Expands or collapses a drop down list if applicable Moves to the next focus area K NOTE For the standard graphics browser only Moves to the previous page till you view the main screen Pressing lt Esc gt in the main screen displays a message that prompts you to save any unsaved changes and restarts the system Displays the System Setup help file System Setup Options K NOTE Depending on the computer and its installed devices the items listed in this section may or may not appear Table 2 General Option System Information Boot Sequence 38 Description Displays the following information System Information Displays BIOS Version Service Tag Asset Tag Care Tag Ownership Date Manufacture Date and Express Service ode Memory Information Displays Memory Installed Memory Available Memory Speed Memory Channels Mode Memory Technology DIMM 1 Size DIMM 2 Size Processor Information Displays Processor Type Core Count Processor ID Current Clock Speed Minimum Clock Speed Maximum Clock Speed Processor L2 Cache Processor L3 Cache HT Capable and 64 Bit Technology PCI Information Displays SLOT1 Device Information Displays SATA 0 SATA 1 LOM MAC Address and Video Controller Audio Controller Allows you to specify the order in which the computer attempts to find an operating system To change the boot order select the device that you want to change in the list which
27. indows 7 1 Click start 2 Click Shut Down or 1 Click start 2 Click the arrow in the lower right corner of the Start menu as shown below and then click Shut 9 a Down 2 Ensure that the computer and all attached devices are turned off If your computer and attached devices did not automatically turn off when you shut down your operating system press and hold the power button for about 6 seconds to turn them off After Working Inside Your Computer After you complete any replacement procedure ensure you connect any external devices cards and cables before turning on your computer 1 Replace the cover Pa CAUTION To connect a network cable first plug the cable into the network device and then plug it into the computer Connect any telephone or network cables to your computer Connect your computer and all attached devices to their electrical outlets Turn on your computer oP ODN If required verify that the computer works correctly by running the Dell Diagnostics Removing and Installing Components This section provides detailed information on how to remove or install the components from your computer Removing the Stand Cover 1 Follow the procedures in Before Working Inside Your Computer 2 Place the computer on a flat surface display side facing downwards 3 Press the tab in to release the stand cover and remove it from the computer Installing the Stand Cover 1 Slide the stand cover
28. is option is not set by default Controls the SERR message mechanism This option is not set by default Some graphics cards require that the SERR message mechanism be disabled Description This option specifies how the Cloud Desktop software will lookup the server address The options are e Static IP Uses the static IP address e DNS Obtains several IP addresses using the Domain Name System DNS protocol This option is selected by default 45 Option Server IP Address Server Port Client Address Method Client IP Address Client SubnetMask Client Gateway Advanced Table 13 Image Server License Status Table 14 System Logs Option BIOS events 46 Description NOTE This option is relevant only when the Integrated NIC control in the System Configuration group is set to Enable with Cloud Desktop This option specifies the primary static IP address of the Cloud Desktop Server with which the client software communicates The default Server IP Address is 255 255 255 255 NOTE This option is relevant only when the Integrated NIC control in the System Configuration group is set to Enable with Cloud Desktop This option specifies the primary IP port of the Cloud Desktop with which the client software communicates The default Server Port value is 06910 NOTE This option is relevant only when the Integrated NIC control in the System Configuration group is set to Enable with Cloud Desktop This option
29. king Amber Power LED diagnostics suggestion and possible failures Solid Amber Second state of the LED at power up Indicates the POWER_GOOD signal is active Blinking White System is in a low power state Does not indicate a fault condition Solid White The computer is in power on state The power LED light blinking amber pattern will help you determine a few failures as shown below The Amber LED blinking pattern is as follows the pattern is 2 or 3 blinks followed by a short pause then X number of blinks up to 7 The repeated pattern has a long pause inserted in the middle For example 2 3 2 amber blinks short pause 3 amber blinks followed by long pause then repeats Blinking Amber Problem Description Power LED 21 The motherboard may be faulty 22 The motherboard power supply or power supply cabling may be faulty 23 The motherboard memory or processor may be faulty 24 The coin cell battery may be faulty 2 5 The system may be in recovery mode Download and install the latest BIOS from support dell com support 2 6 The processor may be faulty 2 7 The memory may be faulty Reseat the memory or install a different memory module 3 1 The video device or subsystem may be faulty 3 2 The video subsystem may be faulty 3 3 No memory module was detected 51 Blinking Amber Power LED 3 4 3 5 3 6 37 Beep Codes Problem Description The storage device may be faulty The memory may not be compatible The system boa
30. move hardware e View the system hardware configuration e Enable or disable integrated devices e Set performance and power management thresholds e Manage your computer security Boot Sequence Boot Sequence allows you to bypass the System Setup defined boot device order and boot directly to a specific device for example optical drive or hard drive During the Power on Self Test POST when the Dell logo appears you can e Access System Setup by pressing F2 key e Bring up the one time boot menu by pressing F12 key The one time boot menu displays the devices that you can boot from including the diagnostic option The boot menu options are e Removable Drive if available e STXXXX Drive K NOTE XXX denotes the SATA drive number e Optical Drive e Diagnostics K NOTE Choosing Diagnostics will display the ePSA diagnostics screen The boot sequence screen also displays the option to access the System Setup screen Navigation Keys The following table displays the system setup navigation keys NOTE For most of the system setup options changes that you make are recorded but do not take effect until you restart the system Table 1 Navigation Keys Keys Navigation Up arrow Moves to the previous field Down arrow Moves to the next field 37 Keys lt Enter gt Spacebar lt Tab gt Esc F1 Navigation Allows you to select a value in the selected field if applicable or follow the link
31. mperature range Operating Storage Relative humidity maximum Operating Storage Maximum vibration Operating Storage Maximum shock Operating Storage Altitude Operating Storage Airborne contaminant level Specification Green light The power supply is turned on and is functional The power cable must be connected to the power connector at the back of the computer and the electrical outlet Specification 5 C to 35 C 41 F to 95 F 40 C to 65 C 40 F to 149 F 10 to 90 non condensing 10 to 95 non condensing 0 66 GRMS 1 30 GRMS 110G 160 G 15 20 m to 3048 m 50 ft to 10 000 ft 15 20 m to 10 668 m 50 ft to 35 000 ft G2 or lower as defined by ANSI ISA S71 04 1985 59 60 7 Contacting Dell NOTE Dell provides several online and telephone based support and service options If you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Goto dell com contactdell 2 Select your country or region from the interactive world map When you select a region the countries for the selected regions are displayed Select the appropriate language under the country of your choice Select your business segment T
32. ne 3 5 inch SATA drive or one 2 5 inch SATA drive with an adapter bracket one DVD ROM DVD RW or combo Blu ray writer Table 23 Ports and Connectors Feature Specification Audio Network adapter USB 2 0 USB 3 0 Serial Media card reader Table 24 Power Feature e one audio input microphone port e one headphone port one RJ45 connector four connectors in the back panel two connectors on the side panel one 9 pin connector 16550 C compatible one 8 in 1 slot Specification AC Adapter Type Frequency Voltage Rated output voltage Input current Output current continuous Dimensions Height Width Depth Weight Temperature range Operating Storage Coin cell battery 180 W 50 Hz 60 Hz 100 VAC 240 VAC 19 50 VDC 2 34 A Maximum 923A 30 00 mm 1 18 inches 76 20 mm 3 00 inches 155 00 mm 6 10 inches 0 58 kg 1 28 Ibs 0 C to 40 C 30 F to 104 F 40 C to 70 C 40 F to 158 F 3 V CR2032 lithium coin cell Table 25 Camera optional Feature Specification Image resolution Video resolution Diagonal viewing angle 1024 x 720 p 720p HD 66 2 degrees 57 Table 26 Stand Feature Tilt Table 27 Physical Dimensions Specification 5 degrees to 30 degrees Feature Specification non Touch Touch Width 506 80 mm 19 95 inches 506 80 mm 19 95 inches Height Without Stand 323 00 mm 12 72 inches 323 00 mm 12 72 inches With Stand 376
33. ntil it pops up Lift and remove the memory module from its connector o xR uwe Installing the Memory 5 Align the notch on the memory card with the tab in the system board connector Press down on the memory module until the release tabs spring back to secure them in place Place the memory cover back into its place and tighten the screw to secure it Install a back cover b VESA stand c stand cover Follow the procedures in After Working Inside Your Computer Removing the System Board Cover 1 2 Follow the procedures in Before Working Inside Your Computer Remove a stand cover b VESA stand c back cover Remove the screw that secures the system board cover to the computer 15 Gh 4 B A AL 4 Lift the system board cover up to remove it from the computer Installing the System Board Cover 1 2 4 Place the system board cover on the computer Tighten the screws to secure the system board cover to the computer Install a back cover b VESA stand c stand cover Follow the procedures in After Working Inside Your Computer Removing the Coin Cell Battery 1 2 Follow the procedures in Before Working Inside Your Computer Remove a stand cover b VESA stand c back cover d system board cover Press the release latch away from the battery to allow the battery to pop up from the socket and lift the coin cell battery out of the computer 17
34. oving the Gontrol BOatd iuit tice dn e Leber tede end t dedico dee a eiui deren 13 Installing the Control BOardi ctii etre soa ipe eni rp epa eaten aA Ea chr eh D ERE es 14 Removing the Memory Installing the MeiTIOLy sesion rci n shes ede rc ined nan heec tue ne eno aca Eo sudvuavervesvidvenvanvencacstehatia tees Removing the System Board Cover essit nte tette nentes tens tnn tnn tntn stria anana tn nnns 15 Installing the System Board Cover esses eene tenete tnter tnter tentent tentent tastes 17 Removing the Coin Cell Battery eese eese netten tent tent testen EEan ient ente tnt tni enint 17 Iristallingthe Coln Cell Battery eui doti dette eno prelati odere itr depen nte dba 18 Removing the Heat Sink riter rct a e RR ORDERED ans e ek sau Aon Eo eae EBEN Ee oe vea 18 Installing the Heat Sink Removing the System Fan Installing the Y ETE ecvbdsedvesseucsavescuediersentcevsaveet esier 19 REMOVING the Processor Tee e Do ner ie ed rere sa de eere edid deb uted anda Tee Re Ree ete veda 20 Iristallitg thge PEOGCBSSOE Sci ur t rer terree tinier red re IN TECN VR To Badass UEFA FE PEN aaa 20 Reimovirig the Intrusion S Wite M cio eoo tee rte tie nae heec bere a ee Me Ra Dee de pen don re Date ede 20 Installing the IntruSIQniWIECD eire tinere atero En tnc derer e docto ta ran eie rra eor Ta ee ERE Ree gs 21 Removing the Speakers installing the Sped ESTER EDS Removing the Powe
35. password Password that you must enter to access and make changes to the BIOS settings of your computer Pa CAUTION The password features provide a basic level of security for the data on your computer A CAUTION Anyone can access the data stored on your computer if is not locked and left unattended K NOTE Your computer is shipped with the system and setup password feature disabled Assigning a System Password and Setup Password You can assign a new System Password and or Setup Password or change an existing System Password and or Setup Password only when Password Status is Unlocked If the Password Status is Locked you cannot change the System Password 4 K NOTE If the password jumper is disabled the existing System Password and Setup Password is deleted and you need not provide the system password to log on to the computer To enter a system setup press lt F2 gt immediately after a power on or reboot 1 In the System BIOS or System Setup screen select System Security and press lt Enter gt The System Security screen appears In the System Security screen verify that Password Status is Unlocked Select System Password enter your system password and press lt Enter gt or lt Tab gt Use the following guidelines to assign the system password A password can have up to 32 characters The password can contain the numbers 0 through 9 Only lower case letters are valid upper case letters are not
36. r SWite h seti aannaaien eea a Aea aiaa Ya na eL oc es ev ne ehe ER TEUER Aa aA R re Ra EAEN AEE 22 Installing the Power Swit hz tte se pee obe eb te d be a p rara ENTRE ete aetna 23 Removing the Hard Drive aciei etnies red rei dnce ende en one redeant daa nens 23 Installing the Hard DEO a iri eere Pee pote indere n nere t Ee bead Reden de er rere E biet daeadions 25 Removing the System Board esses eene Ennn tenete intenti tenentes ntn tni tins tent testes tn tn iniri nent 25 System Board Goinporiaritsi odio e ee nag e e Pec RI DU ede ae Ee de tede dos 29 Installing the System Boat rette n rere id ret eet E A eee EAE acie enn ree PE Tus 30 Removing the Display Bracket xtti et basse etre pue e iere n gente d eie te ib ehe Rae Deb aeiia 30 Installing the Display Bracket 00 Removing the Carnera oscar tini tse rns ei see erede at i deren nne in ain ncn venda eene tae needed aoa 34 EESETDDRUCR Came as PR 34 Removing thie Serial Portaan m anaa a ebrei ree reu dede epe Peso fede eR eO Den TR P eer REN 35 Installing the Serial POrt 5 Istae titer De REI de Reste tet eere leere dece dest bn dede peel 36 SANE Gales BOOt SG Ted EP Navigation CERES Syst m Setup OPON CREE Updating the BO E System arid Set p PasswoEd a tinea aeia adana ert ec eaea a aeaaeae dede iden eode Assigning a System Password and Setup Password sees nennen ten
37. racters allowed for the admin and system passwords e Admin Password Min e Admin Password Max e System Password Min e System Password Max Allows you to bypass the System Password and the internal HDD password prompts during a system restart e Disabled Always prompt for the system and internal HDD password when they are set This option is disabled by default e Reboot Bypass Bypass the password prompts on restarts warm boots NOTE The system will always prompt for the system and internal HDD passwords when powered on from the off state a cold boot Also the system will always prompt for passwords on any module bay HDDs that may be present Allows you to determine whether changes to the system and hard disk passwords are permitted when an administrator password is set Allow Non Admin Password Changes This option is enabled by default This field lets you activate or disable the BIOS module interface of the optional Computrace Service from Absolute Software e Deactivate This option is enabled by default e Disable 41 Option Chassis Intrusion CPU XD Support Admin Setup Lockout HDD Protection Support Table 5 Secure Boot Option Secure Boot Enable Expert Key Management 42 Description e Activate This field controls the chassis intrusion feature The options are e Disable e Enable This option is enabled by default e On Silent Allows you to enable or disable the execute disable
38. rd may be faulty The memory has been detected but of an invalid configuration The beep pattern 1 3 2 1 beep then 3 beeps then 2 beeps indicates that the computer has encountered a memory problem Occasionally re seating the memory modules may fix the beep code errors Error Messages Message Alert Previous attempts at booting this system have failed at checkpoint nnnn For help in resolving this problem please note this checkpoint and contact Dell Technical Support System fan failure CPU fan failure Hard disk drive failure Hard disk drive read failure Keyboard failure RTC is reset BIOS Setup default has been loaded Strike the F1 key to continue F2 to run the setup utility No boot device available 52 Description The computer failed to complete the boot routine three consecutive times for the same error Contact Dell and report the checkpoint code nnnn to the support technician Possible fan failure Possible CPU fan failure Possible hard drive failure during POST Possible hard drive failure during boot test A cable or connector may be loose or the keyboard or keyboard mouse controller may be faulty RTC Jumper may be wrongly set No bootable partition on the hard drive a cable or connector is loose or no bootable device exists Message Description e If the hard drive is your boot device ensure that the cables are connected and that the drive is installed properly an
39. s if the hard drive errors for the integrated drives are reported during system startup This technology is part of the SMART Self Monitoring Analysis and Reporting Technology specification e Enable SMART Reporting This option is disabled by default This field configures the integrated USB controller If Boot Supportis enabled the system is allowed to boot any type of USB mass storage devices HDD memory key floppy If USB port is enabled device attached to this port is enabled and available for operation system If USB port is disabled the operation system cannot see any device attached to this port The options for USB configuration e Enable Boot Support e Enable Rear Quad USB Ports e Enable Front USB Ports K NOTE USB keyboard and mouse always work in the BIOS setup irrespective of these settings Allows you to disable OSD buttons the OSD buttons are enabled by default e Disable OSD buttons Allows you to enable or disable the integrated audio controllers By default the Enable Audio option is selected Allows you to enable or disable various on board devices e Enable Microphone This option is selected by default e Enable Camera This option is selected by default Enable Media Card This option is selected by default e Disable Media Card Description This field lets you set change or delete the administrator admin password sometimes called the setup password The admin password enables
40. secure the bracket to the optical disk drive and remove it from the optical drive Installing the Optical Disk Drive 1 Place the bracket on the optical disk drive and tighten the screws to secure it 2 Slide the optical disk drive to the computer and tighten the screw to secure it 3 Connect the cables to the control board 4 Install a back cover b VESA stand c stand cover 5 Follow the procedures in After Working Inside Your Computer Removing the Control Board 1 Follow the procedures in Before Working Inside Your Computer 2 Remove 13 a stand cover b VESA stand c back cover 3 Disconnect the cables from the control board and remove the screws that secure the control board to the computer Remove the control board from the computer Installing the Control Board 1 Place the control board on the computer 2 Tighten the screws to secure the control board to the computer 3 Connectthe cables to the control board 4 Install a back cover b VESA stand c stand cover 5 Follow the procedures in After Working Inside Your Computer Removing the Memory 1 Follow the procedures in Before Working Inside Your Computer 2 Remove a stand cover b VESA stand c back cover 3 Remove the screw that secures the memory stand to the computer and slide to release the memory cover from the computer Remove the memory cover from the computer 4 Pry the retention clips away from the memory module u
41. sed This option is enabled by default Specifies if the NumLock function can be enabled when the system boots This option is enabled by default Option Keyboard Errors POST Hotkeys Fastboot Table 9 Virtualization Support Option Virtualization Table 10 Wireless Option Wireless Device Enable Table 11 Maintenance Option Service Tag Asset Tag SERR Messages Table 12 Cloud Desktop Option Server Lookup Method Description Specifies whether keyboard related errors are reported when it boots This option is enabled by default Specifies whether the sign on screen displays a message that displays the keystroke sequence required to enter the BIOS Boot Option Menu Enable F12 Boot Option menu This option is enabled by default Speeds up the boot process by bypassing some compatibility steps The options are e Minimal e Thorough This option is selected by default e Auto Description This option specifies whether a Virtual Machine Monitor VMM can utilize the additional hardware capabilities provided by Intel Virtualization technology e Enable Intel Virtualization Technology This option is enabled by default Description Allows enabling disabling the internal wireless devices The options are e WLAN Bluetooth This options is enabled by default Description Displays the service tag of your computer Allows you to create a system asset tag if an asset tag is not already set Th
42. t All Keys Resets to default setting Option Table 6 Performance Option Multi Core Support Intel SpeedStep C States Control Hyper Thread Control Rapid Start Technology Table 7 Power Management Option AC Recovery Auto On Time Description e Delete All Keys Deletes all the keys K NOTE If you disable the Custom Mode all the changes made will be erased and the keys will restore to default settings Description Specifies whether the process will have one or all cores enabled The performance of some applications will improve with the additional cores e All Enabled by default e 1 e 2 Allows you to enable or disable the Intel SpeedStep mode of the processor This option is enabled by default Allows you to enable or disable the additional processor sleep states This option is enabled by default Allows you to enable or disable the Hyper Threading technology This option is enabled by default Improves the power management automatically by putting system into a low power state during Sleep after a user specified amount of time Some increase in resume time from Sleep state may be experience but the average resume times should be faster than the resume from Hibernate The timer can be set starting from the value 0 By default this option is disabled Description Specifies how the computer will respond when AC power is applied after an AC power loss You can setthe AC Recovery to e Power
43. tent Deleting or Changing an Existing System and or Setup Password LAETI PCR 49 Enhanced Pre Boot System Assessment ePSA Diagnostics essent tnn 49 5 Troubleshooting Your Computers sie usto cioe eohe cette poscit tu iens vieta 51 Diagnostic Power Ea eR etm 51 Beep Cod8s ioo ente ee reset dere aveo e be ate eade te m beds ER b hina aati hina 52 Ertor Message cde ree derat En riter ER Ee d Eee Ya REN IRE ede ee Etre ep CERTE RARE Ud 52 6 Technical Sp cifiGatlons o or eo da rbi gite ada tite ie re 55 Contacting Delle edet ietox Tues losa cre reso uc adr tni etw iv triana ipta e 61 Working on Your Computer Before Working Inside Your Computer Use the following safety guidelines to help protect your computer from potential damage and to help to ensure your personal safety Unless otherwise noted each procedure included in this document assumes that the following conditions exist AN A A A A Ea e You have read the safety information that shipped with your computer Acomponent can be replaced or if purchased separately installed by performing the removal procedure in reverse order WARNING Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory compliance CAUTION Many repairs may only be done by a certified service technician
44. tics to test only your computer Using this program with other computers may cause invalid results or error messages K NOTE Some tests for specific devices require user interaction Always ensure that you are present at the computer terminal when the diagnostic tests are performed 1 Power on the computer As the computer boots press the F12 key as the Dell logo appears On the boot menu screen select the Diagnostics option The Enhanced Pre boot System Assessment window is displayed listing all devices detected in the computer The diagnostics starts running the tests on all the detected devices If you wish to run a diagnostic test on a specific device press Esc and click Yes to stop the diagnostic test Select the device from the left pane and click Run Tests If there are any issues error codes are displayed Note the error code and contact Dell 49 50 5 Troubleshooting Your Computer You can troubleshoot your computer using indicators like Diagnostic Lights Beep Codes and Error Messages during the operation of the computer Diagnostic Power LED Codes The power LED states are shown in the following table NOTE The power LED can only serve as an indicator of the progress through the POST process These LEDs do not indicate the problem that caused the POST routine to stop Power LED Description OFF Power is off LED is blank Blinking Amber Initial state of LED at power up Refer the following table for Blin
45. ystem fan b system board cover c back cover d VESA stand e stand cover Follow the procedures in After Working Inside Your Computer Removing the Speakers 1 2 Follow the procedures in Before Working Inside Your Computer Remove a stand cover b VESA stand c back cover d system board cover Disconnect the speaker cable from the system board Remove the screws that secure the speakers to the computer and remove the speakers from the computer 21 Installing the Speakers 1 Tighten the screws to secure the speakers to the computer 2 Guide the speaker cables through the tabs on the computer and connect the cable to the system board 3 Install a system board cover b back cover c VESA stand d stand cover 4 Follow the procedures in After Working Inside Your Computer Removing the Power Switch 1 Follow the procedures in Before Working Inside Your Computer 2 Remove a stand cover b VESA stand c back cover d system board cover 3 Disconnect the power switch cable from the system board Release the power switch cable from its tabs on the chassis 4 Remove the screw that secures the power switch to the computer Release and remove the power switch from the computer 22 Installing the Power Switch 4 Place the power switch into its slot on the computer and tighten the screws to secure the it to the computer Guide the power switch cable through the tabs on the
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