Partner Tech SP-820
Contents
1. POS Terminal SP 820 User Manual Copyright This publication including all photographs illustrations and software is protected under international copyright laws with all rights reserved Neither this manual nor any of the material contained herein may be reproduced without written consent of the author Disclaimer The information in this document is subject to change without notice The manufacturer makes no representations or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose The manufacturer reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of the manufacturer to notify any person of such revision or changes Trademark recognition All product names used in this manual are the properties of their respective owners and are acknowledged About this manual This manual is intended for system administrators who are familiar with setting up a new system and installing an operating system The manual consists of the following sections Chapter 1 Getting Started This section covers unpacking and checking the package contents and identifying components Information on connecting peripheral devices and powering on is also provided Chapter 2 BIOS Setup Utility The BIOS chapter provides information on navigating and changing settings in the BIO2. Settings 2012 American Megatrends Inc Enable Hibernation Enabled Figure 2 4 ACPI Settings sub menu Enable Hibernation This item allows user to enable or disable the hibernation feature for OS This option may be not effective with some OS Sleep State Use this item to define how the system suspends In the default S1 only CPU Stop Clock the suspend mode is equivalent to a software power down If you select S3 only Suspend To RAM the suspend mode is a suspend to RAM the system shuts down with the exception of a refresh current to the system memory Soft Off by PWR BTTN Under ACPI Advanced Configuration and Power management Interface you can create a software power down In a software power down the system can be resumed by Wake Up Alarms This item lets you install a software power down that is controlled by the normal power button on your system If the item is set to Instant Off then the power button causes a software power down If the item is set to Delay 4 Sec then you have to hold the power button down for four seconds to cause a software power down Restore AC Power Loss This item sets the system status after restore on AC power loss PME Wake up from S5 This feature allows the system wakeup on PME Power Management Event Wake system with Fixed Time This function is for setting the Date and Time for your computer to boot up When enabled more options will appear for you to specific the Dat
3. and the image will display in the centre of your LCD display This may result in a black border around the sides of the image Office Scaling This option will maintain the original aspect ratio of the chosen resolution and display it with black bars to the sides above below the on screen image as required LVDS Backlight This feature allows you to adjust the backlight of the LCD monitor Backlight Control This feature allows you to select the backlight control interface Spread Spectrum clock Chip When the motherboard clock generator pulses the extreme values spikes of the pulses creates EMI Electromagnetic Interference The Spread Spectrum function reduces the EMI generated by modulating the pulses so that the spikes of the pulses are reduced to flatter curves If you do not have any EMI problem leave the setting at Off for optimal system stability and performance 27 Memory Configuration Figure 2 18 Memory Memory Frequency Limiter auto Configuration sub menu Memory Frequency Limiter This item allows you to set the maximum frequency of system memory Max TOLUD This field allows you to select the maximum value of TOLUD Dynamic assignment would adjust TOLUD automatically based on largest MMIO length of installed graphic controller MRC Fast Boot MRC Fast Boot can speed up system cold booting This item allows you to enable or disable it Memory Remap This item allows you to enable or disable Memory Re
4. CHAPTER UPGRADING 5 33 Safety and precautions 33 Before VOU Degli eerte ate teret tectae ts ebat De ERR Ede pae edd epe 34 Upgrading the hard drive eere iecit acci a eco 35 APPENDIX creeo e e 37 TroubleshOoolllig sece aA O 37 Tips for Troubleshooting 2 ccce ttt etd dada 37 The Power On Self iet ri entree resins 37 Emors at POST utbs eter a eter at 37 Message Errors at POST somera 38 General Problems vinil 39 Having the SP 820 Serviced ecscccccceeeccceeeeeeececeeeenesceeeneneeceeerensbaceneeeneass 40 DPECHICATIONS O 41 vi CHAPTER 1 GETTING STARTED This chapter describes the procedures from unpacking the SP 820 to powering it on The following topics are described Unpacking the machine on page 1 Checking the package contents on page 2 Identifying components on page 3 Connecting peripheral devices on page 6 Connecting a cash drawer on page 7 Powering the machine on and off on page 8 Unpacking the machine The machine and cable accessories are packed in a cardboard carton with foam padding for protection during shipping Accessories box EPE L Figure 1 1 Unpacking the machine Carefully unpack the machine and keep the packing materials If you need t
5. This Setup Utility should be used for the following When changing the system configuration When a configuration error is detected and you are prompted to make changes to the Setup Utility When trying to resolve IRQ conflicts When making changes to the Power Management configuration When changing the User or Supervisor password Entering the Setup Utility When you power on the system BIOS enters the Power On Self Test POST routines POST is a series of built in diagnostics performed by the BIOS After the POST routines are completed the following message appears Press DEL to run Setup Press the delete key lt Delete gt to access the BIOS Setup Utility Aptio Setup Utility Copyright C 2 American Megatrends Inc System Date Figure 2 1 Main BIOS screen BIOS navigation keys The BIOS navigation keys are listed below Moves between the available menus mi Moves the cursor between the displayed parameters Modifies the selected field s values Enter Go to sub screen Fl Displays a general help screen F9 Loads the default configurations F10 Saves the current configuration and exits Setup Esc Exits the current screen 10 CHAPTER 2 BIOS SETUP Using BIOS When you start the Setup Utility the main screen appears The main screen of the Setup Utility displays a list of the options that are available A highlight indicates which option is currently selected Use the cursor arro
6. by BIOS selection COM3 4 by jumper setting 1 DB 15 VGA port 1 DB 25 for LPT port 1 RJ11 port supports 2 cash drawer DC 24v I O Interface 1 RJ 45 LAN port with activity and link LEDs 1 PS 2 KB 1 DC 12v out 4 USB 2 0 1 DC 12V input power jack 41 Expansion 1 Mini PCI e Support Wireless LAN module Options 3 tracks magnetic reader Optional Parerik Customer display module 2 x 20 VFD Biometric Reader Smart Card Reader I Button RFID reader Operation Window XP POS Ready2009 Window 7 POS Ready7 Window 8 System Linux Ubuntu Power Supply AC100 240V DC 12V 90 watt power adaptor Dimensions Physical 360mm W x233mm D x 323mm H Operating 0 40 Temp Storage o 20 C 60 C Temperature Humidity 15 80 Certification CE FCC LVD VCCI BSMI Class A specification subject to change without prior notice 42 APPENDIX
7. operations Device power up delay This item allows you to select the time for devices report themselves to the Host Controller including through USB hubs When set to Auto root port devices will be given 100 ms while devices connected to hubs will be given time as specified in the Hub descriptor When this parameter is set to Manual a delay from 1 to 40 seconds can be selected 17 Super IO Configuration Controller Enabled Figure 2 8 Super IO Configuration sub menu Serial Port x Voltage select This item allows you to set voltage for a serial port Watch Dog Degree This item allows you to determine the functional degree of Watch Dog Watch Dog Timer When select any time period the Watchdog Timer will be enabled after that time period passes every time the system boots up It will monitor the time taken for each task performed by the operating system Any timeout will cause it to reboot the computer CHASIS OPEN This function allows you to enable disable case open detection 18 CHAPTER 2 BIOS SETUP Serial Port x Configuration 11 American Megatrends Inc Serial Port Enabled Figure 2 9 Serial Port x Configuration sub menu Serial Port x This item allows you to enables or disables a serial port Change Settings This item allows you to specific IO address and IRQ for the serial port 19 Parallel Port Configuration 2012 American Megatrends Inc Parallel Port Enabled Figure 2 10 Paral
8. right side of the SP 820 I O panel 4 Plug the power cable into an electrical outlet Using adaptor higher than 12V 12 5A may damage the CAUTION system Press the power button it s at the bottom right of the machine The power LED turns on To turn off the machine shut down the operating system the main power turns off automatically You may need to force power off the machine for example if the operating system you are using does not support power down by the OS or if the system crashes or hangs To force power off long press the power button for five seconds 8 CHAPTER 1 GETTING STARTED CHAPTER 2 BIOS SETUP The primary function of the BIOS Basic Input and Output System is to identify and initiate component hardware The BIOS parameters are stored in non volatile BIOS memory CMOS CMOS contents don t get erased when the computer is turned off The following topics are described in this chapter About the Setup Utility on page 9 Main Screen on page 12 Advanced Settings on page 13 Chipset Settings on page 23 Boot Settings on page 29 Security Settings on page 30 Save amp Exit on page 31 About the Setup Utility The BIOS Setup Utility enables you to configure the following items Hard drives diskette drives and peripherals Video display type and display options Password protection from unauthorized use Power management features
9. 820 serviced damaged 38 APPENDIX General Problems Refer to the following general problems you may encounter PROBLEM SOLUTION The display screen is dark Make sure that the SP 820 is not in suspend mode An incorrect date and time are displayed Correct the date and time using the DOS DATE and TIME commands or the options in the Setup Utility You can also set the date and time in Windows by double clicking the clock on the task bar or in the control panel If the date and time become incorrect after a short time the CMOS battery may be depleted Replace the battery The following message appears at boot up Invalid system disk Replace the disk and then press any key Ensure that an operating system is installed Check the boot sequence in the BIOS setup utility You hear irregular beeps during operation of the computer and the system halts Have the SP 820 serviced An unidentified message is displayed Reboot the computer and run the BIOS Setup Utility Confirm the Setup Utility parameters If the same message is displayed after booting up again have the SP 820 serviced You cannot operate the printer Check the printer cable connection Ensure that the printer power switch is turned on Confirm that the printer is on line You cannot use a mouse or keyboard Check the cable connection Check the mouse or keyboard with another computer to see if it work
10. S Setup Utility Chapter 3 Upgrading Components This section provides information on upgrading components Appendix appendix covers troubleshooting information on having the SP 820 serviced and technical specifications Revision history Version 1 0 June 2013 Safety information Before installing and using the SP 820 take note of the following precautions Read all instructions carefully Do not place the unit on an unstable surface cart or stand Do not block the slots and opening on the unit which are provided for ventilation Do not push objects in the ventilation slots as they may touch high voltage components and result in shock and damage to the components Only use the power source indicated on the marking label If you are not sure contact your dealer or the Power Company The unit uses a three wire ground cable which is equipped with a third pin to ground the unit and prevent electric shock Do not defeat the purpose of this pin If your outlet does not support this kind of plug contact your electrician to replace your obsolete outlet Do not place anything on the power cord Place the power cord where it will not be in the way of foot traffic Follow all warnings and cautions in this manual and on the unit case When replacing parts ensure that your service technician uses parts specified by the manufacturer Avoid using the system near water in direct sunlight or near a heating device The system u
11. al handling may apply when handling this device For detail refer to http www dtsc ca gov hazardouswaste perchlorate Vermont Mercury Management Rules LCD display lamps contain mercury Dispose of them properly CE Mark This device complies with the requirements of the EEC directive 2004 108 EC with regard to Electromagnetic compatibility and 2006 95 EC with regard to Low Voltage Directive Legislation and WEEE Symbol 2002 96 EC Waste Electrical and Electronic Equipment Directive on the treatment collection recycling and disposal of electric and electronic devices and their components The crossed out wheeled bin symbol on the device means that it should not be disposed of with other waste at the end of its working life Instead the device should be delivered to a waste collection center for activation of the treatment collection recycling and disposal procedure To prevent possible harm to the environment or human health from uncontrolled waste disposal please separate this device from other types of waste and recycle it responsibly to promote the sustainable reuse of material resources Business users should contact their supplier and check the terms and conditions of the purchase contract regarding its disposal It should not be mixed with other commercial waste for disposal TABLE OF CONTENTS CHAPTER 1 GETTING STARTED consiste 1 Unpacking the machine sssssssesse enne nennen nnns 1 Checking the
12. be connected to the machine Refer to the user manual of the device you are connecting for instructions on installing drivers where needed ESTO lt USB Compliant devices Cashdrawer A N E TJ J Adapter Monitor cmo 727 Keyboard ADSL modem or router Monitor Power Printer Figure 1 5 Connecting peripheral devices Do not plug a phone line into the RJ 45 ADSL or router connector Doing so can damage the connector CAUTION 6 CHAPTER 1 GETTING STARTED Connecting a cash drawer Refer to the following to connect a cash drawer The cash drawer RJ 11 connector is DC 24V Ensure the cash drawer to be connected matches this power specification IMPORTANT Flip up the LCD panel Remove the screw from the IO panel cover and remove the cover You can find the I O panel is at the bottom of the LCD panel Connect the RJ 11 cable from the cash drawer to the RJ 11 connector on the I O Panel Return the LCD panel back to the original position Cashdrawer Powering the machine on and off Refer to the following to power on and off the machine Flip up the LCD panel Remove the screw from the IO panel cover and remove the cover You can find the 1 O panel is at the bottom of the LCD panel Connect the power cable to the DC IN connector located on the
13. due to unauthorized servicing is not covered by the warranty If you are not confident of installing a hard drive or CompactFlash card we recommend that you refer the job to qualified personnel If the LCD breaks and fluid gets onto your hands or into your eyes immediately wash with water and seek medical attention The inverter card has high voltage Do not touch the inverter card while power is connected to the machine Unplug the power cord before attempting to replace any part To prevent static damage to components wear a grounded wrist strap Alternatively discharge any static electricity by touching the bare metal chassis of the unit case or the bare metal body of any other grounded appliance Hold electronic circuit boards by the edges only Do not touch the components on the board unless it is necessary to do so Do not flex or stress the circuit board Do not hold components such as a processor by its pins hold it by the edges 33 Before you begin Make sure you have a stable clean working environment Dust and dirt can get into components and may cause malfunction Adequate lighting and proper tools can prevent you from accidentally damaging the internal components Most of the electrical and mechanical connections can be disconnected by using your fingers It is recommended that you do not use needle nosed pliers to disconnect connectors as these can damage the soft metal or plastic parts of the connectors To preve
14. e and Time Power Button When disabled the power button can t turn the system power off When enabled the power button can be used to turn off the system 14 CHAPTER 2 BIOS SETUP Aptio Setup Utility Figure 2 5 CPU Configuration sub menu Active Processor Cores Active Processor Cores This feature allows you to increase or decrease the number of active processor cores Limit CPUID Maximum When enabled the processor will limit the maximum CPUID input value to 03h when queried even if the processor supports a higher CPUID input value When disabled the processor will return the actual maximum CPUID input value of the processor when queried Execute Disable Bit This feature is used to protect certain system memory data regions from insertion and execution of potentially harmful code Intel Virtualization Technology This feature allows you to enable or disable Intel Virtualization Technology support that allow multiple OS to run simultaneously on the same system Hardware Prefetcher When enabled the processor will automatically analyzes and prefetch data and code Adjacent Cache Line Prefetch When enabled the processor will retrieve the current requested cache line as well as the subsequent cache line When disabled the processor will only retrieve the currently requested cache line TCC Activation offset This item is used to set the TCC activation temperature 15 Utility Copyright C 2012 Enabled F
15. igure 2 6 SATA Configuration sub menu SATA Controller s Use this item to enable or disable the on chip SATA controller The default setting is Enabled SATA Mode Selection This item is used to configure SATA mode The default setting is IDE IDE Legacy Native Mode Selection This item allows you to select IDE mode Select Legacy mode for old OS such as Windows 98 2000 Select Native mode for Windows XP and later version SMART Self Test This item is used to enable monitoring of hard disks that support the S M A R T Self Monitoring And Reporting Technology feature which can allow the hard disk to report under some circumstances impending failures of the hard disk 16 CHAPTER 2 BIOS SETUP USB Configuration Aptio Setup Utility Copyright C 2012 Legacy USB Support Enabled Figure 2 7 USB Configuration sub menu Legacy USB Support When enabled the BIOS will enable legacy support for USB keyboards mice and floppy drives You will be able to use these USB devices even with operating systems that do not support USB EHCI Hand Off This item allows you to enable support for operating systems without an EHCI hand off feature USB transfer time out This item allows you to specific the USB transfer timeout value for control bulk and interrupt transfers Device reset time out This item allows you to specific the timeout periods for USB device initialization and the Start Unit command to enable mass storage access
16. lel Port Configuration sub menu Parallel Port This item allows you to enables or disables the parallel port Change Settings This item allows you to specific IO address and IRQ for the parallel port Device Mode This item allows you to set the data transfer protocol for the parallel port There are four options Standard Parallel Port Mode EPP Mode Enhanced Parallel Port ECP Mode Extended Capabilities Port and ECP amp EPP Mode The default setting is Standard Parallel Port Mode Extended Capabilities Port ECP and Enhanced Parallel Port EPP are bidirectional modes allowing both data input and output ECP and EPP modes are only supported with EPP and ECP aware peripherals 20 CHAPTER 2 BIOS SETUP H W Monitor ShutDown Te Figure 2 11 Hardware Monitor sub menu Shutdown Temperature This item allows setting the shutdown temperature Once enabled the machine will automatically shutdown when the temperature reaches the limit specified 21 CPU PPM Configuration Enabled Figure 2 12 CPU PPM Configuration sub menu EIST This item allow you to enable or disable EIST Enhanced Intel Speedstep Technology When enabled CPU will reduce power consumption CPU C3 Report This item is used to enable or disable CPU C3 report to OS CPU C6 Report This item is used to enable or disable CPU C6 report to OS CPU C7 Report This item is used to enable or disable CPU C7 report to OS ACPI T State This item i
17. lve the problem more quickly Try to pin point the problem and thus avoid replacing non defective parts For example if you replace batteries and the problem remains put the original batteries back and go to the next step Keep a record of the steps you take when troubleshooting The information may be useful when calling for technical support or for passing on to service personnel Use some other electrical device to confirm that the electrical outlet is working Ensure all connections are securely attached The Power On Self Test The Power On Self Test POST runs every time you turn on or reset the computer The POST checks memory the mainboard the display the keyboard the disk drives and other installed options If failure is detected in an area other than the mainboard such as the keyboard or an adapter card an error message is displayed on the screen and testing is stopped If your system does not successfully complete the POST but displays a blank screen have the SP 820 serviced Beep Errors at POST There are two kinds of beep codes in the BIOS Video error an eight beeps indicates a video error the screen can not be initialized and no informa tion can be displayed DRAM error a continuous beep indicates that a DRAM error has occurred 37 Message Errors at POST If the BIOS detects an error during the POST a message is displayed Refer to the following table for a list of the errors that dis
18. map feature 28 CHAPTER 2 BIOS SETUP Boot Settings This screen allow you to configure the boot options 2012 American Megatrel Setup Prompt Timeout Figure 2 19 Boot Settings Screen Setup Prompt Timeout This item allows you to select the number of seconds to wait for setup activation key Bootup Numlock State This item is used to select the Power on state for Numlock Full Logo Screen display This item enables you to show the full screen logo on the bootup screen Option ROM Messages This item allows you to set the display mode for option ROM 29 Security Settings This screen allows you to configure the system security settings Figure 2 20 Security Settings Screen Administrator Password Create or Change Adminitrator User Password An administrator password takes precedence over a user password and the administrator can limit the activities of a user To create or change a password follow these steps 1 Highlight the item Administrator User Password on the Security menu and press lt Enter gt 2 The password dialog box appears Create New Password 3 If you are creating a new password type in the password You can type alphanumeric characters Symbols are ignored The Administrator User Password item differentiates between upper and lower case characters Press lt Enter gt after you have typed in the password To confirm the password type the password again and press lt En
19. nt scratching the case of the machine make sure the worktop surface is clean and flat CAUTION 34 CHAPTER 3 UPGRADING COMPONENTS Upgrading the hard drive Refer to the following to remove and replace the hard drive 1 Turn off the device properly through the operating system 2 Disconnect the power cord from the power outlet 3 Remove the screw form the hard drive compartment cover and slide the cover to the right as it shown on the picture 4 Remove the screw from the hard drive tray 5 Slide the hard drive disk up as it shown on the picture 6 Remove the hard drive tray 7 Disconnect the power cable and SATA cable from the hard drive 8 Remove the four screws then remove the hard drive out from the tray 00000000 To replace the hard drive reverse the above procedure 35 36 CHAPTER 3 UPGRADING COMPONENTS APPENDIX This appendix describes locating and solving problems that you may encounter while using the SP 820 POS Troubleshooting Often after time spent troubleshooting the problem is traced to something as simple as a loose connection Check the following before proceeding to the problem specific solutions Tips for Troubleshooting In each problem specific section try the steps in the order suggested This may help you to so
20. o ship it in the future repack it as shown in Figure 1 1 Checking the package contents After you unpack the device check that the following items are included Driver CD with drivers and SP 820 the user manual PDF file SEN 24 Adapter Power Cable If any item is missing or appears damaged contact your dealer immediately 2 CHAPTER 1 GETTING STARTED Identifying components This section describes the parts and connectors on the machine Front right view 1 2 Figure 1 2 Front right view Component Description 1 15 inch TFT LCD 2 LED Power Indicator 3 IO Panel Cover 4 IO Panel 5 Power Button Rear view AS 1 2 3 4 5 Figure 1 3 Rear view Component Description 1 MSR optional Slot 2 Customer Display optional Slot 3 Cable Compartment 4 HDD Compartment 5 Cable Compartment Cover 4 CHAPTER 1 GETTING STARTED connectors O 2 Figure 1 4 SP 820 I O connectors Connector Description 1 COM 4 port 2 VGA port 3 COM 1 port 4 USB ports 5 RJ 11 cash drawer port 6 DC 12V input connector 7 PS 2 port 8 COM 3 port 9 COM 2 port 10 LAN jack 11 Parallel port 12 DC 12V output connector for Partner LCD Monitor Connecting peripheral devices Peripheral devices such as a printer or scanner can
21. on select and display that option and then press F9 Follow these instructions to load the optimized defaults 1 From the Save amp Exit screen scroll to Restore Defaults 2 Press Enter to open the Load Optimized Defaults screen 3 Select Yes 4 Press Enter to load the defaults 31 32 CHAPTER 2 BIOS SETUP CHAPTER 3 UPGRADING COMPONENTS This chapter describes how to upgrade components for the SP 820 The following topics are described Safety and precautions on page 33 Before you begin on page 34 Upgrading the hard drive on page 35 Safety and precautions Computer components and electronic circuit boards can be damaged by discharges of static electricity Working on computers that are still connected to a power supply can be extremely dangerous Follow these guidelines to avoid damage to the computer or injury to yourself Always disconnect the unit from the power outlet Leave all components inside the static proof packaging that they ship with until they are ready for instal lation After replacing optional devices make sure all screws springs or other small parts are in place and are not left loose inside the case Metallic parts or metal flakes can cause electrical shorts AN CAUTION CAUTION CAUTION Only qualified personnel should perform repairs on the SP 820 Damage
22. package contents 2 Identifying components sss emere 3 Connecting peripheral devices sss 6 Connecting a cash drawer sssssssssseeeeeenee eene 7 Powering the machine on and iiaa 8 CHAPTER BIOS SETUP uscar iia 9 About the Setup Utilice 9 Entering the Setup Utility te 10 BIOS navigation Keys dea ED 10 Using m 11 ao 12 Advanced SoNg eate te eed 1 cult 14 CPU ConflgutatiOr ccce ert o e i ere ree 15 SATA Configuration ctr Pre tuaque eua ae Ren aqu ges 16 USB Configurations rada ertet 17 Super IO Configuration ner ER rr Ee e e trad 18 Serial Port x Configuration ct tende T de et dat ee 19 Parallel Port Configuration see 20 PAY MOMO M 21 CPU PPM Configuration 22 Chipset Settings siii e nte tea ee v x 23 System Agent SA Configuration 23 PCH JO Configuration ecards 24 USB ConfiguratliOn ico 25 Graphics Configuration eter ta G 26 Memory Configuration dete terret e iR Res 28 Boot Settlngs ribi enter nez e 29 SOUUIN cte 30 amp S 31
23. play The system uses a 3V CR2032 battery CMOS battery mounted on the mainboard to keep time There is a risk of explosion if the wrong battery type is used when replacing Dispose of used batteries according to WARNING local ordinance regulations ERROR MESSAGE SOLUTION CMOS BATTERY HAS FAILED The CMOS battery is depleted Replace the battery The battery may be weak Replace the battery CMOS CHECKSUM ERROR The CMOS may be corrupt Have the SP 820 serviced HDD reset failed Have the SP 820 serviced HARD DISK S FAIL 80 HDD controller diagnostics failed Have the SP 820 serviced HARD DISK S FAIL 40 HARD DISK S FAIL 20 HDD initialization error Have the SP 820 serviced HARD DISK S FAIL 10 Unable to recalibrate fixed disk Have the SP 820 serviced The keyboard is locked and the key board controller is pulled Have the SP 820 serviced low KEYBOARD IS LOCKED OUT UNLOCK THE KEY Make sure the keyboard is KEYBOARD ERROR OR NO 5 KEYBOARD PRESENT A keyboard is not detected attached correctly and no key is pressed during boot System keeps rebooting because i5 QE LOSI the keyboard controller is pulled Have the SP 820 serviced low for testing purposes BIOS ROM CHECKSUM ERROR SYSTEM HALTED The ROM address is incorrect Have the SP 820 serviced The memory card is not MEMORY TEST FAIL correctly installed or is Have the SP
24. r disable USB 2 0 support Figure 2 16 USB Configuration sub menu 25 Graphics Configuration Figure 2 17 Graphics Configuration sub menu GTT Size This field allows you to select how much system memory can be allocated to GTT Aperture Size This field allows you to select how much system memory can be allocated to graphics chip for video purposes The aperture is a portion of the memory address range dedicated to graphics memory address space Host cycles that hit the aperture range are forwarded to the graphics chip without any translation DVMT Pre Allocated This item allows you to adjust system memory that can be pre allocated as graphics memory DVMT Total Gfx Mem This item allows you to set the maximum amount of system memory that can be allocated as graphics memory Boot Display Device This option allows you to set the video device will enable during the POST LCD Panel Type This item allows you to select the LCD panel type Panel Color Depth This item allows you to select the color depth of the LCD panel 26 CHAPTER 2 BIOS SETUP Panel Scaling This item allows you to determine how various resolutions appear on your screen Option Description Auto The scaling unit on your graphics card will rescale the image before it reaches your LCD display This option results in the best image quality Off The image isn t scaled at all but instead your LCD display will run at its maximum resolution
25. s If the same problem occurs replace the mouse or keyboard The screen is blank and you don t hear any beeps Check that the AC adapter is connected to the SP 820 and the power cord is plugged into a working electrical outlet Check that the power is on Press the power switch again for confirmation The screen is blank and you hear a continuous beep or two or more beeps Have the SP 820 serviced Only the cursor appears Reinstall the operating system and power on the SP 820 Audio problems Ensure the audio cable is not defective The mute is off 39 Having the SP 820 Serviced If you are unable to solve the problem you should have the terminal serviced Pack the terminal in the original carton See Unpacking the SP 820 on page 1 Include a description of the problem and a checklist of the steps you took when trying to fix the problem The information may be useful to the service personnel Return the terminal to the place you purchased it 40 APPENDIX Specifications Item SP 820 CPU Type Intel 1037U 2M Cache 1 80 GHz LCD 15 Active TFT color LCD resolution 1024 x 768 Touch 5 wire Resistive touch PS2 interface Capacitive touch option Memory 204pin DDR3 SO DIMM 1GB 2 DIMM Sockets up to 16 GB Ethernet 10 100 1000 Mbps Gigabit Ethernet Storage Internal 2 5 type SATA HDD 160GB x 1 4 COM ports COMI 4 on rear I O powered with DC 0 5 12V COM1 2
26. s used to enable or disable Processor Throttling States 22 CHAPTER 2 BIOS SETUP Chipset Settings This screen allow you to configure the chipset options Aptio Setup Utility Copyright C 2011 American Megatrends Inc e Boot Exi Figure 2 13 Chipset Settings Screen System Agent SA Configuration Aptio Setup Utility Copyright C 2011 American Megatrends Inc Configuration Figure 2 14 System Agent SA Configuration sub menu 23 PCH IO Configuration 12 American Megatrends Inc gt USB Configuration Figure 2 15 PCH IO Configuration sub menu Onboard LAN Use this item to enable or disable the onboard LAN controller The default setting is Enabled Onboard LAN OPROM This feature allows you to enable or disable the onboard LAN boot ROM to boot system Mini PCI Express Port This item allows you to enable or disable the Mini PCI Express device ASPM This item is used to select the level of PCI Express Active State Power Management PCle Speed This item is used to select Genl or Gen2 speed for PCIe Detect Non Compliance Device When enabled system will detect non compliance PCIe device and take longer at POST time EuP Control When enabled the system will meet EuP requirement High Precision Timer This item allows you to enable or disable the High Precision Timer feature 24 CHAPTER 2 BIOS SETUP USB Configuration Enabled EHCH EHCI2 These item allow you to enable o
27. ses a 3V CR2032 battery mounted on the mainboard to keep time There is a risk of explosion if the wrong battery type is used when replacing Dispose of used batteries according to local ordinance WARNING regulations The USB ports can be damaged if care is not taken when connecting devices Ensure USB devices are correctly inserted Plugging a phone line into the LAN port RJ 45 connector can damage CAUTION the connector Take care only plug an RJ 45 connector into the LAN port FCC Statement This device has been tested and found to comply with the limits for a Class A digital device pursuant to part 15 of the FCC Rules these limits are designed to provide reasonable protection against harmful interference when the device is operated in a commercial environment This device generates uses and can radiate frequency energy and if not installed and used in accordance with this manual may cause harmful interference to radio communications Operation of this device in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his her own expense FCC WARNING Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the device Best Management Practice BMP for Perchlorate Materials in California States This device includes perchlorate in the lithium battery Perchlorate material speci
28. ter gt 4 Write the passwords down and keep them in a safe place Clear Adminitrator User Password To clear the password leave the dialog box blank press Enter when the confirm box appears press lt Enter gt again 30 CHAPTER 2 BIOS SETUP Save Exit This screen allows you to load default setting values save changes and discard changes Aptio Setup Utility Copyright C Discard Changes and Exit Figure 2 21 Save amp Exit Screen Discard Changes and Exit Highlight this item and press Enter to discard any changes that you have made in the Setup Utility and exit When the dialog box appears press Yes to discard changes and reset or press lt No gt to return to the menu If you have made settings that you do not want to save use the Discard and Reset item and press Yes to discard any changes you have made Save Changes and Reset Highlight this item and press Enter to save the changes that you have made in the Setup Utility and restart the system When the dialog box appears press lt Yes gt to save and exit or press lt No gt to return to the menu Restore Defaults This option opens a dialog box that lets you load optimized defaults for all appropriate items in the Setup Utility The optimized defaults place demands on the system that may be greater than the performance level of the components such as the CPU and the memory If you only want to load setup defaults for a specific opti
29. w keys to move the highlight to other options When an option is highlighted execute the option by pressing lt Enter gt Some options lead to pop up dialog boxes that prompt you to verify that you wish to execute that option Other options lead to dialog boxes that prompt you for information Some options marked with a triangle lead to sub screens that enable you to change the values for the option Use the cursor arrow keys to scroll through the items in the sub screen 11 Main Screen This screen includes System BIOS Information Processor System memory and displays the System Time and System Date System Date Figure 2 2 Main Screen System Overview This screen displays System BIOS Information Processor System memory System Time and System Date System Time System Date The System Time and System Date items show the current date and time held by the machine To set the time and date use the Tab key to move from field to field Simply type the new number required If you are running a Windows OS these items are automatically updated whenever you make changes to the Windows Time and Date Properties utility 12 CHAPTER 2 BIOS SETUP Advanced Settings This setup screen includes sub menus for APCI Configuration CPU Configuration SATA Configuration USB Configurations Super IO Configurations and Hardware Health Configuration 2012 American Megatrends Inc Figure 2 3 Advanced Settings Screen 13
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