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DELL PowerEdge R210 II

1. Control Panel Assembly Removing the Control Panel Assembly aX CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product If installed remove the front bezel See Removing the Front Bezel on page 49 Turn off the system and attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system See O pening the System on page 50 Remove hard drive 0 See Removing a 3 5 Inch Hard Drive on page 56 Remove the internal USB key if present See Internal USB M emory Key on page 65 Disconnect the control panel cable at back of the control panel board CAUTION Do not pull on the cable to unseat the connector Doing so can damage the cable a Press the metal tabs on the ends of the cable connector b Gently work the connector out of the socket c Remove the USB connector cable from the control panel Remove the four screws that secure the control panel board to the chassis and remove the board Installing System Components 91 Figure 5 20 Removing and Installing the Control Panel Sooo DAAA ANA dol z WM USB connector cable 2
2. W hen set to Yes all TPM contents are cleared NOTE This field is read only when TPM Security is set to Off Displays the current status of the password security feature and allows a new system password assignment and verification NOTE For more information see Using the System Password on page 40 Using the System Setup Program and BootManager 35 Option Description Setup Password Not Enabled default Password Status Unlocked default Set Setup Password Set System Password Power Button Enabled default AC Power Recovery Last default AC Power Recovery Delay Immediate default Restricts access to the System Setup program by using a setup password NOTE For more information see Using the Setup Password on page 42 W hen Setup Password is assigned and this field is Locked the system password cannot be changed or disabled at system start up NOTE For more information see Using the System Password on page 40 Allows a new setup password assignment Allows a new system password assignment If Enabled the power button can turn the system s power off and on On an ACPI compliant operating system the system performs an orderly shutdown before power is turned off W hen Disabled the button can only turn on system power Determines how the system reacts when power is restored If set to Last the system returns to the last power state On turns on the system after power is
3. 115 K keyboards troubleshooting 98 M memory troubleshooting 104 memory modules DIM Ms configuring 69 installing 71 removing 73 messages error messages 26 warning 22 N NIC indicators 16 NICs Index 122 troubleshooting 99 0 optical drive installing 52 options system setup 27 P password disabling 118 setup 42 system 40 phone numbers 119 POST accessing system features 11 power supply removing 87 replacing 89 troubleshooting 103 processor removing 82 86 See processor troubleshooting 110 upgrades 82 R removing bezel 49 control panel assembly 91 cooling shroud 67 cover 50 expansion card 61 hard drive cabled 56 memory modules 73 power supply 87 processor 82 86 system board 93 replacing cooling fan 75 power supply 89 system battery 89 running the system diagnostics 111 S safety 97 SAS hard drive Se hard drive SATA hard drive See hard drive securing your system 35 41 setup password 42 slots See expansion slots startup accessing system features 11 support contacting Dell 119 system closing 51 opening 50 system board Index 123 installing 95 jumpers 115 removing 93 system cooling troubleshooting 103 system features accessing 11 system password 40 system setup options 27 system setup program boot settings 31 entering 26 integrated devices options 31 keystroke 26 mem
4. See Getting H elp on page 119 About Your System 17 Code Causes Corrective Action 0000 Hard drive failure Ensure that the diskette drive and hard drive are properly connected See H ard Drives on page 56 for information on the drives installed in your system 0000 Possible U SB failure See Troubleshooting a U SB Device on page 98 090900 No memory modules detected See Troubleshooting System M emory on page 104 0090 System board failure See Getting H elp on page 119 0000 M emory configuration error See Troubleshooting System M emory on page 104 09000 Possible system board resource and or system board hardware failure See Getting H elp on page 119 000909 Possible system resource configuration error See Getting H elp on page 119 00009 Other failure Ensure that the optical drive and hard drives are properly connected See Troubleshooting Your System on page 97 for the appropriate drive installed in your system If the problem persists see Getting H elp on page 119 18 About Your System System Messages System messages appear on the screen to notify you of a possible problem with the system K NOTE If you receive a system message not listed in the table check the documentation for the application that is running when the message appears or the operating system s documentation for an expla
5. System is in manufacturing mode Reboot to take the system out of manufacturing mode emory Initialization Warning Memory size may be reduced Invalid memory configuration The system will run but with less memory than is physically available Ensure that the memory modules are installed in a valid configuration See General Memory M odule Installation Guidelines on page 69 No boot device available Faulty or missing optical drive subsystem hard drive or hard drive subsystem or no bootable USB key installed U se a bootable USB key CD or hard drive If the problem persists see Troubleshooting a U SB Device on page 98 Troubleshooting an O ptical Drive on page 107 and Troubleshooting a H ard Drive on page 108 See U sing the System Setup Program and Boot M anager on page 25 for information on setting the order of boot devices PCI BIOS failed to install PCle device BIOS Option ROM checksum failure detected during shadowing Cables to expansion card loose faulty or improperly installed expansion card About Your System Reseat the expansion card Ensure that all appropriate cables are securely connected to the expansion card If the problem persists see Troubleshooting an Expansion C ard on page 109 Message Causes Corrective Actions PCIe Training Error Expected Link Width is x Actual Link Width is y Faulty or imprope
6. 4 6 control panel cable 1 3 5 4 control panel board Screws USB connectors 4 LED display module Installing System Components 92 Installing the Control Panel Assembly VAN CAUTION M any repairs may only be done by a certified service technician You no Mm A W N N should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and supportteam Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Align the screw holes on the control panel board with the holes on the chassis Replace the screws on the control panel assembly See Figure 5 20 Connect the control panel cable to the control panel board Connect the USB connector cable Replace the hard drive See Installing a 3 5 Inch Hard Drive on page 58 If present replace the internal USB key See Internal USB M emory Key on page 65 Close the system See C losing the System on page 51 If applicable replace the front bezel See Installing the Front Bezel on page 49 Reconnect the system to the power source and turn on the system and attached peripherals System Board Removing the System Board A CAUTION M any repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized i
7. Troubleshooting an Optical Drive 107 Contents 7 TroubleshootingaHardDrive 108 Troubleshooting anExpansionCard 109 Troubleshooting the Processor 110 5 Running the System Diagnostics 111 Using Online Diagnostics 0 111 Embedded System Diagnostics Features 111 When to Use the Embedded System Diagnostics 112 Running the Embedded System Diagnostics 112 System Diagnostics Testing Options 112 Using the Custom Test Options 113 Selecting Devices for Testing 113 Selecting Diagnostics Options 113 Viewing Information and Results 113 6 Jumpers andConnectors 115 System BoardJumpers 00 4 115 System BoardConnectors 0 0 116 Disabling a Forgotten Password 118 7 Getting Help 2c cvsoteelarceytebas 119 Contacting Dell aaa ee 119 Contents Contents 9 10 Contents About Your System Accessing System Features During Startup The following keystrokes provide access to system features during startup Keystroke Description lt F2 gt lt F10 gt lt F11 gt lt F12 gt lt Ctrl gt lt E gt lt Ctr gt lt C gt lt Ctrl gt lt R gt lt Ctrl gt lt S gt Enters the System Setup program See U sing the System Setup Program and Boot M anager on page 25 Enters System Services which opens the Dell Unified
8. on page 51 om A W N Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Figure 5 10 Removing and Installing a USB Memory Key F An 1 USB memory key connector 2 USB memory key Cooling Shroud The cooling shroud covers the processor heat sink and memory modules and provides airflow to these components Airflow is facilitated by the cooling fan modules which are positioned directly behind the cooling shroud 66 Installing System Components Removing the Cooling Shroud A WARNING The memory modules and heat sink can get very hot during normal operation Ensure that the memory modules and heat sink have had sufficient time to cool before you touch it A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and supportteam Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product A CAUTION Never operate your system with the cooling shroud removed The system may get overheated quickly resulting in shutdow n of the system and loss of data 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See O pening and C losi
9. 111 Depending on the results of the diagnostics test proceed as needed through the following steps If your system has aRAID controller card and your hard drives are configured in a RAID array perform the following steps a Restart the system and enter the host adapter configuration utility program by pressing lt Ctrl gt lt R gt fora PERC controller or lt Ctrl gt lt C gt fora SAS controller See the documentation supplied with the host adapter for information about the configuration utility b Ensure that the hard drive s have been configured correctly for the RAID array c Take the hard drive offline and reseat the drive See Removing a 3 5 Inch Hard Drive on page 56 d Exit the configuration utility and allow the system to boot to the operating system Ensure that the required device drivers for your controller card are installed and are configured correctly See the operating system documentation for more information Restart the system enter the System Setup program and verify that the drives appear in the System Setup program See Entering the System Setup Program on page 26 Troubleshooting Your System Troubleshooting an Expansion Card A CAUTION M any repairs may only be done by a certified service technician You K 10 11 should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and supportteam Damage
10. Figure 5 15 As the holder releases from the standoff the connector under the card disengages from the system board connector 5 Angle the card so that the tab on the card slips through the clip on the system board 6 If applicable reinstall the expansion card See Installing an Expansion Card on page 62 7 Close the system See C losing the System on page 51 8 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 78 Installing System Components iDRAC6 Enterprise Card Optional Installing an iDRAC6 Enterprise Card A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See O pening the System on page 50 3 If installed remove the expansion card from the expansion slot See Removing an Expansion C ard on page 61 4 Remove the plastic filler plug for the iD RAC 6 Enterprise port from the system back panel 5 Anglethe card so that the RJ 45 connector fits through the back panel opening Se
11. If connecting to the integrated SATA controller SATA hard drives only connect the SATA data cable to the SATA connector on the system board See Figure 8 1 e If connecting to a SAS RAID controller card SAS or SATA hard drives connect the data cable to the connector on the card edge For information on installing a SAS controller card see Installing an Expansion Card on page 62 Close the system See C losing the System on page 51 Reconnect the system to the electrical outlet and turn on the system and attached peripherals Installing System Components 9 Enter the System Setup program and ensure that the hard drive s controller is enabled See Entering the System Setup Program on page 26 10 Exit the System Setup program and reboot the system See the documentation that came with the hard drive for instructions on installing any software required for drive operation 11 Close the system See C losing the System on page 51 12 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Removing a 3 5 Inch Hard Drive From a Hard Drive Carrier Remove the screws from the slide rails on the hard drive carrier and separate the hard drive from the hard drive carrier See Figure 5 7 Installing System Components 59 Figure 5 7 Removing a 3 5 Inch Hard Drive From a Hard Drive Carrier 1 hard drive carrier 2 harddrive 3 screws 4 Screws are supplied along with the har
12. Link indicator is green The NIC is connected to a valid network link at 1000 M bps Link indicator isamber TheNIC is connected to a valid network link at 10 100 M bps Activity indicator is green Network data is being sent or received blinking 16 About Your System Diagnostic Lights The four diagnostic indicator lights on the system front panel display error codes during system startup Table 3 1 lists the causes and possible corrective actions associated with these codes A highlighted circle indicates the light is on anon highlighted circle indicates the light is off Table 3 1 Diagnostic Indicator Codes Code Causes Corrective Action OOOO The system isin anormal off condition or a possible pre BlOS failure has occurred T he diagnostic lights are not lit after the system successfully boots to the Operating system The system isin anormal operating condition after POST Plug the system into a working electrical outlet and press the power button Information only 0090 BIOS checksum failure detected system is in recovery mode See Getting H elp on page 119 0701 10 Possible processor failure See Troubleshooting the Processor on page 110 09000 M emory failure See Troubleshooting System M emory on page 104 00900 Possible expansion card failure See Troubleshooting an Expansion Card on page 109 0090 Possible video failure
13. Server Configurator USC The Dell USC allows you to access utilities such as embedded system diagnostics For more information see the Unified Server C onfigurator documentation at support dell com manuals Enters the Boot M anager depending on the system s boot configuration See U sing the System Setup Program and Boot M anager on page 25 Starts PXE boot Enters the Baseboard M anagement Controller BM C or Integrated Dell Remote Access C ontroller iD RAC Configuration Utility which allows access to the System Event Log SEL and configuration of remote access to the system For more information see the BM C or iDRAC user documentation at support dell com manuals Enters the SAS Configuration Utility For more information see your SAS adapter documentation Enters the RAID configuration utility For more information see the documentation for your SAS RAID card Enters the utility to configure NIC settings for PXE boot For more information see the documentation for your integrated NIC About Your System Ill Front Panel Features and Indicators Figure 3 1 Front Panel Features and Indicators 1 2 3 45 67 8 9 10 Item Indicator Button or Icon Description Connector 1 Power on indicator The power on indicator lights when the I power button O system power is on The power button controls the DC power supply output to the system W hen the system bezel is installed the power b
14. anager Boot Settings Screen Boot Mode BIOS Option Description Set Boot Order Sets the order of the boot option list Set L egacy Floppy Sets the floppy drive boot priority Drive Order Set L egacy Hard Disk Sets the hard drive boot priority Drive Order Set Legacy CD ROM Setsthe CD ROM boot priority Drive Order Set Legacy NET Drive Order Sets the network device boot priority Set Legacy BEV Drive Order Sets the Bootstrap Entry Vector BEV boot priority NOTE Only the first device under Legacy Drive is displayed in the Set Boot Order option Boot M ode UEFI Option Description Add Boot Option Adds a new boot option Delete Boot Option Deletes an existing boot option Enable D isable Boot O ption Boot From File Set Boot O rder Disables and enables a boot option in the boot option list Sets a one time boot option not included in the boot option list Sets the order of the boot option list System Utilities Screen Option Description System Setup System Services Reset System Accesses the System Setup program without rebooting Restarts the system and accesses the D ell USC which allows you to run utilities such as system diagnostics Restarts the system Using the System Setup Program andBootManager 39 System and Setup Password Features K NOTE For a forgotten password see Disabling a Forgotten Password on page 118 Your system is shipped without the sys
15. certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Open the system See O pening the System on page 50 2 Angle the power supply so that the connector fits through the back panel opening 3 Align the screw hole on the power supply with the hole on the chassis See Figure 5 18 4 Tighten the screw to secure the power supply to the chassis 5 Connect all the power cables to the system board hard drive s and optical drive You must route these cables properly to prevent them from being pinched or crimped 6 Close the system See C losing the System on page 51 7 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals System Battery Replacing the System Battery A WARNING There is a danger ofa new battery exploding if itis incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer See your safety information for additional information VAN CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as
16. directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Installing System Components 89 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See O pening the System on page 50 Figure 5 19 Replacing the System Battery 1 system battery 2 metal tab 3 Locate the battery socket See Figure 8 1 VAN CAUTION To avoid damage to the battery connector you must firmly support the connector while installing or removing a battery 4 To remove the battery push the metal tab away from the battery until the battery pops out See Figure 5 19 5 To install the new system battery hold the battery with the facing up and aligned to the metal tab on the socket 6 Press the battery straight down into the socket until it snaps into place 7 Close the system See C losing the System on page 51 8 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 90 Installing System Components 10 11 Enter the System Setup program to confirm that the battery is operating properly See Entering the System Setup Program on page 26 Enter the correct time and date in the System Setup program s Time and Date fields Exit the System Setup program
17. due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE When troubleshooting an expansion card see the documentation for your operating system and the expansion card Run the appropriate online diagnostic test See Running the System Diagnostics on page 111 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See O pening the System on page 50 Ensure that the expansion card riser is firmly seated in its connector See Installing an Expansion C ard on page 62 Ensure that the expansion card is firmly seated in its connector See Installing an Expansion C ard on page 62 Close the system See C losing the System on page 51 If the problem is not resolved turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See O pening the System on page 50 Remove the expansion card See Removing an Expansion Card on page 61 Close the system See C losing the System on page 51 Run the appropriate online diagnostic test If the tests fail see G etting Help on page 119 Troubleshooting YourSystem 109 Troubleshooting the Processor IX CAUTION Many repairs may only be done by a certified service technician You 110 should only perform troubleshooting and simple repairs as authorized in you
18. g etonne at ceeds i o a 54 RemovingaFillerPanel 55 Installing aFillerPanel 0 55 Hard Drives soraia Bled A a Re ee eG 56 Removing a 3 5 InchHardDrive 56 Installing a 3 5 Inch Hard Drive 2 2 58 Removing a 3 5 Inch Hard Drive Froma Hard Drive Carrier 2 2 ee 59 Installing a 3 5 Inch Hard Drive Into a Hard Drive Carrier 2 2 ee 60 Expansion Card 2000 61 Expansion Card Installation Guidelines 61 Removing an Expansion Card 61 InstallinganExpansionCard 62 Expansion CardRiser 0 63 Removing an Expansion Card Riser 63 Installing an Expansion Card Riser 65 Internal USB MemoryKey 65 CoolingShroud 2 66 Removing the Cooling Shroud 67 Contents 5 Contents Installing the CoolingShroud 69 System Memory 0 0 00 eee 69 General Memory Module Installation Guidelines 69 Mode Specific Guidelines 70 Installing MemoryModules 71 RemovingMemoryModules B CoolingFans 1 ee 74 RemovingaCoolingFan 74 InstallingaCoolingFan 75 iDRAC6 Express Card Optional o a aaa 76 Installing an iDRAC6 Express Card 76 Removing an iDRAC6 Express Card 78 iDRAC6 Enterprise Card Optional 79 Installing an iDRAC6 Enterprise Card 79 Removing an iDRAC6 E
19. general guidelines when configuring your system memory NOTE M emory configurations that fail to observe these guidelines can prevent your system from starting and producing any video output Except for memory channels that are unused all populated memory channels must have identical configurations e Memory modules of different sizes can be mixed in sockets 1 to 4 for example 2 GB and 4 GB but all populated channels must have identical configurations e Memory modules are installed in the numeric order of the sockets beginning with 1 to 4 Installing System Components 69 e Oneor two DIMM sper channel can support up to 1333 MHz e If memory modules with different speeds are installed they will operate at the speed of the slowest installed memory module s M ode Specific Guidelines Your system supports both single channel and dual channel modes A minimal single channel configuration of one 1 GB memory module per processor is also supported in this mode Table 5 1 shows sample memory configurations that follow the appropriate memory guidelines stated in this section The samples show identical memory module configurations and their physical and available memory totals The table does not show mixed or quad rank memory module configurations nor does it address the memory speed considerations of any configuration Table 5 1 Sample UDIMM Memory Configuration Memory Sockets Physical Memory Modu
20. maneuver the system board to the bottom of the chassis until it lays completely flat Push the system board toward the back of the chassis until the board isin place Tighten the ten screws that secure the system board to the chassis See Figure 5 21 Transfer the processor and the heat sink to the new system board See Removing a Processor on page 82 and Installing a Processor on page 86 Replace all the memory modules and memory blanks See Installing Memory M odules on page 71 Connect the cables in the order listed below see Figure 8 1 for the locations of the connectors on the system board SATA interface cable if applicable Control panel interface cable e Optical drive power cable Control panel USB interface cable System board power cables Install the expansion card if any See Installing an Expansion Card on page 62 If applicable reinstall the iD RAC 6 Enterprise card See Installing an iDRAC6 Enterprise C ard on page 79 If applicable reinstall the iD RAC 6 Express card See Installing an iDRAC6 Express C ard on page 76 Replace the cooling shroud See Installing the C ooling Shroud on page 69 Close the system See C losing the System on page 51 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Installing System Components Troubleshooting Your System Safety First For You and Your System A CAUTION Many repa
21. ooling Shroud on page 67 Locate the memory module sockets See Figure 8 1 mn AeA WwW N Press down and out on the ejectors on each end of the socket until the memory module pops out of the socket See Figure 5 12 Handle each memory module only on either card edge making sure not to touch the middle of the memory module 6 Replace the cooling shroud See Installing the C ooling Shroud on page 69 7 Close the system See C losing the System on page 51 8 Reconnect the system and peripherals to their power sources and turn them on Installing System Components 73 Cooling Fans Your system contains three single motor fans and provides cooling for the processor expansion card and memory modules K NOTE Hot swap removal or installation of the fans is not supported NOTE In the event of a problem with a particular fan the fan number is referenced by the system s management software allowing you to easily identify and replace the proper fan by noting the fan numbers on the fan assembly Removing a Cooling Fan A WARNING The cooling fan can continue to spin for some time after the system has been powered down Allow time for the fan to stop spinning before removing it from the system A WARNING Do not attempt to operate the system without the cooling fan A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your p
22. software rather than by a defective battery Troubleshooting Your System Troubleshooting Power Supply 1 Reseat the power supply by removing and reinstalling it See Removing the Power Supply on page 87 and Installing the Power Supply on page 89 K NOTE After installing a power supply allow several seconds for the system to recognize the power supply and to determine if itis working properly 2 Ifthe problem persists replace the faulty power supply If the problem is not resolved by replacing the power supply see G etting Help on page 119 Troubleshooting System Cooling Problems A CAUTION M any repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and supportteam Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Ensure that none of the following conditions exist e System cover cooling shroud drive blank memory module blank power supply blank or back filler bracket is removed e Ambient temperature is too high e External airflow is obstructed e An individual cooling fan is removed or has failed See Troubleshooting a Fan on page 103 Troubleshooting a Fan A CAUTION M any repairs may only be done by a certified service technician You s
23. 9 Processor Settings Screen 29 SATA Settings Screen ooa ee 30 Boot Settings Screen 000 4 31 Integrated Devices Screen 31 PCI IRQ Assignments Screen 32 Serial Communication Screen 33 PowerManagementScreen 34 System Security Screen 00 35 ExitScreen s vuro di e oe ea uo ie a e 37 Entering the BootManager 37 Using the Boot Manager Navigation Keys 38 BootManagerScreen 38 Boot Settings Screen 000 4 39 System Utilities Screen 2 ee 39 System and Setup Password Features 40 Using the SystemPassword 40 Using the Setup Password 42 Embedded SystemManagement 43 Baseboard Management Controller Configuration 44 Entering the BMCSetupModule 44 iDRAC6 Configuration Utility 2 000 45 Entering the iDRAC6 Configuration Utility 45 3 Installing System Components 47 Recommended Tools 0 47 Inside the System aaa a 48 Contents Front Bezel Optional 000 49 Removing the Front Bezel 49 Installing the FrontBezel 49 Opening and Closing the System 50 Opening the System 50 Closing the System 51 Optical Drive Optional a aaa 52 Removing an OpticalDrive 52 Installing an Optical Drive aaau 54 Filler Panel e
24. CAUTION M any repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See O pening the System on page 50 3 Disconnect the power data cable from the hard drive 4 To remove HDD1 remove the optical drive if present mounted above the hard drive carrier See Removing an Optical Drive on page 52 5 Lift the release pin and slide the hard drive carrier away from the chassis See Figure 5 6 6 Lift the hard drive carrier away from the system 56 Installing System Components Figure 5 6 Removing and Installing a 3 5 Inch Hard Drive 1 hard drive carrier 2 release pin 3 hard drive 4 data cable 5 power cable 6 chassis tabs 4 A NOTE If you are not replacing the hard drive remove the drive from the hard drive carrier see Removing a 3 5 Inch Hard Drive From a Hard Drive Carrier on page 59 and replace the empty hard drive carrier back into the drive bay 7 If you have removed or replaced H D D1 replace the optical drive if present mounted above the hard drive carrier See Insta
25. Dell PowerEdge R210 II Systems Owner s M anual egulatory M odel E10S Series egulatory Type E10S002 Notes Cautions and Warnings K NOTE A NOTE indicates important information that helps you make better use of your computer VAN CAUTION A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed A WARNING A WARNING indicates a potential for property damage personal injury or death 2013 Dell Inc Trademarks used in this text Dell the DELL logo and PowerEdge are trademarks of Dell Inc 2013 09 Rev A01 Contents 1 About YourSystem 11 Accessing System Features During Startup 1 Front Panel Features and Indicators 12 Back Panel Features and Indicators 14 Guidelines for Connecting External Devices 15 NIC IndicatorCodes 0 004 16 Diagnostic Lights 00 0004 17 SystemMessages 0 0 00 000s 19 Warning Messages 22 Diagnostics Messages 0 22 Alert Messages 0 a 22 Other InformationYouMayNeed 23 2 Using the System Setup Program and Boot Manager 25 Choosing the SystemBootMode 25 Entering the System Setup Program 26 Responding to ErrorMessages 26 System Setup Options 00 4 27 Contents Main Screen ne eee eee ele A 27 Memory Settings Screen 2
26. VF lash media slot at the back corner of the system With the label side facing up insert the contact pin end of the SD card into the card slot on the module NOTE The slot is keyed to ensure correct insertion of the card Press inward on the card to lock it into the slot Removing a VFlash M edia Card To remove the VF lash media push inward on the card to release it and pull the card from the card slot Processor Removing a Processor A CAUTION Many repairs may only be done by a certified service technician You 82 should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Prior to upgrading your system download the latest system BIOS version on support dell com Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See O pening the System on page 50 Remove the cooling shroud See Removing the Cooling Shroud on page 67 Installing System Components A WARNING The heat sink and processor are hot to touch for some time after the A system has been pow ered down Allow the heat sink and processor to cool before handling them CAUTION Never remove the heat sink froma pr
27. able connector 9 FAN3 System fan 3 connector 10 Battery Battery socket 11 USB_CONN Internal USB connector 12 CTRL_PNL Control panel connector 13 FAN2 System fan 2 connector 14 FAN1 System fan 1 connector 15 12V 4 pin power connector 16 PW R_CONN 24 pin power connector Jumpers and Connectors 117 Disabling a Forgotten Password The system s software security features include a system password and a setup password which are discussed in detail in Using the System Setup Program and Boot M anager on page 25 T he password jumper enables these password features or disables them and clears any password s currently in use VAN CAUTION See Protecting Against Electrostatic Discharge in the safety 1 10 11 118 instructions that came with the system Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See O pening the System on page 50 Remove the jumper plug from the password jumper See Figure 8 1 to locate the password jumper labeled PW RD_EN on the system board Close the system Reconnect your system and peripherals to their electrical outlets and turn on the system The existing passwords are not disabled erased until the system boots with the password jumper plug removed H owever before you assign anew system and or setup password you must install the jumper plug K NOTE If you assign a new system and or setup passw
28. access features such as virtual KVM are not available PCI IRQ Assignments Screen Option Description lt PCledeiice gt Usethe lt gt and lt gt keys to manually select an IRQ for a given device or select D efault to allow the BIOS to select an IRQ value at system startup 32 Using the System Setup Program and Boot M anager Serial Communication Screen Option Description Serial Communication On without C onsole Redirection default Serial Port Address Serial Device 1 C OM1 Serial D evice2 COM 2 default External Serial Connector Serial D evicel default Failsafe Baud Rate 115200 default Remote Terminal Type VT 100 VT 220 default Redirection After Boot Enabled default Selects whether the serial communication devices Serial D evice 1 and Serial D evice 2 are enabled in BIOS BIOS console redirection can also be enabled and the port address used can be specified Options are On without C onsole Redirection On with C onsole Redirection viaC OM 1 On with C onsole Redirection via C OM 2 and Off Sets the serial port addresses for the two serial devices NOTE Only Serial Device 2 can be used for Serial Over LAN SOL To use console redirection by SOL configure the same port address for console redirection and the serial device Specifies whether Serial D evice 1 Serial D evice 2 or Remote Access D evice has access to the external serial connector NOTE Only Ser
29. ackspace gt W hen you verify the password the Setup Password changes to Enabled The next time you enter the System Setup program the system prompts you for the setup password A change to the Setup Password option becomes effective immediately restarting the system is not required 42 Using the System Setup Program and Boot M anager Operating With a Setup Password Enabled If Setup Password is Enabled you must enter the correct setup password before modifying most of the System Setup options If you do not enter the correct password in three attempts the system lets you view but not modify the System Setup screens T he following options are exceptions If System Password is not E nabled and is not locked through the Password Status option you can assign a system password You cannot disable or change an existing system password K NOTE You can use the Password Status option in conjunction with the Setup Password option to protect the system password from unauthorized changes Deleting or Changing an Existing Setup Passw ord 1 Enter the System Setup program and select the System Security 2 Highlight Setup Password press lt Enter gt to access the setup password window Press lt Enter gt twice to clear the existing setup password The setting changes to Not E nabled 3 If you want to assign a new setup password perform the steps in Assigning a Setup Password on page 42 Embedded System M anagement The De
30. age 31 Displays a screen to change the IRQ assigned to each of the integrated devices on the PCI bus and any installed expansion card that requires an IRQ See PCI IRQ Assignments Screen on page 32 Displays a screen to enable or disable the serial ports and specify related features and options See Serial Communication Screen on page 33 Enables you to manage power usage of the processor fans and memory modules with preconfigured or customized settings See Power M anagement Screen on page 34 Displays a screen to configure the system password and setup password features For more information see System Security Screen on page 35 Using the System Password on page 40 and U sing the Setup Password on page 42 Determines whether your system starts up with the NumLock mode activated on 101 or 102 key keyboards does not apply to 84 key keyboards Using the System Setup Program and Boot M anager Option Description Report Keyboard Errors Report default F1 F 2 Prompt on Error Enabled default Enables or disables reporting of keyboard errors during the POST Select Report for host systems that have keyboards attached Select Do Not Report to suppress all error messages relating to the keyboard or keyboard controller during POST T his setting does not affect the operation of the keyboard itself if a keyboard is attached to the system Enables the system to halt on errors during POST which all
31. ation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Enter the System Setup program and ensure that the USB key port is enabled See Integrated D evices Screen on page 31 2 Turn off the system and attached peripherals 3 Open the system See O pening the System on page 50 4 Locate the USB key and reseat it See Internal USB M emory Key on page 65 5 Close the system See C losing the System on page 51 6 Turn on the system and attached peripherals and check if the USB key is functioning 7 If the problem is not resolved repeat step 2 and step 3 8 Insert a different USB key that you know works properly 9 Close the system See C losing the System on page 51 10 Turn on the system and attached peripherals and check if the USB key is functioning If the problem is not resolved see G etting H elp on page 119 106 Troubleshooting Your System Troubleshooting an Optical Drive VAN CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instruc
32. ble see Disabling a Forgotten Password on page 118 for instructions on setting the NVRAM_CLR jumper inside your system and restoring the BIOS to the default settings Troubleshooting Your System 9 10 Reconnect and power on each USB device one at atime If a device causes the same problem power down the device replace the USB cable and power up the device If the problem persists replace the device If all troubleshooting fails see G etting H elp on page 119 Troubleshooting a Serial I O Device 1 Turn off the system and any peripheral devices connected to the serial port Swap the serial interface cable with another working cable and turn on the system and the serial device If the problem is resolved replace the interface cable Turn off the system and the serial device and swap the device with a comparable device Turn on the system and the serial device If the problem is resolved replace the serial device If the problem persists see G etting H elp on page 119 Troubleshooting a NIC 1 Run the appropriate online diagnostic test See Running the System Diagnostics on page 111 Restart the system and check for any system messages pertaining to the NIC controller Check the appropriate indicator on the NIC connector See NIC Indicator Codes on page 16 e If the link indicator does not light check all cable connections e If the activity indicator does not light the network dr
33. blem Running the Embedded System Diagnostics The embedded system diagnostics program is run from the Dell Unified Server Configurator USC screen van CAUTION Use the embedded system diagnostics to test only your system Using this program with other systems may cause invalid results or error messages 1 Asthe system boots press lt F 10 gt 2 Click Diagnostics in the left pane and click Launch Diagnostics in the right pane The Diagnostics menu allows you to run all or specific diagnostics tests or to exit System Diagnostics Testing Options Click the testing option in the M ain M enu window Testing Option Function Express Test Performs a quick check of the system T his option runs device tests that do not require user interaction Extended Test Performs a more thorough check of the system T his test can take an hour or longer Custom Test Tests a particular device Information Displays test results 112 Running the System Diagnostics Using the Custom Test Options W hen you select C ustom Test in the M ain M enu window the C ustomize window allows you to select the device s to be tested select specific options for testing and view the test results Selecting Devices for Testing The left side of the C ustomize window lists devices that can be tested Click the next to a device or module to view its components C lick on any component to view the tests that are available C licking a de
34. ce or Minimum Power Options are M aximum Performance or M inimum Power Options are M aximum Performance a specified frequency or Minimum Power 34 Using the System Setup Program and Boot M anager System Security Screen Option Description TPM Security Off default TPM Status TPM Activation TPM Clear System Password Not Enabled default Sets the reporting of the Trusted Platform M odule TPM in the system If Off the presence of the TPM is not reported to the operating system If On with Pre boot M easurements the system reports the TPM to the operating system and stores the pre boot measurements to the TPM during POST If On without Pre boot M easurements the system reports the T PM to the operating system and bypasses pre boot measurements W hen set to Disabled the TPM is disabled W hen set to Deactivated the TPM is deactivated W hen set to Activate the TPM is enabled to default settings W hen set to D eactivate the TPM is disabled The No C hange state initiates no action T he operational state of the T PM remains unchanged all user settings for the TPM are preserved NOTE This field is read only when TPM Security is set to Off A CAUTION Clearing the TPM will lose all encryption keys in the TPM This option prevents booting to the operating system and results in data loss if the encryption keys cannot be restored Back up the TPM keys prior to enabling this option
35. d by your warranty Read and follow the safety instructions that came with the product Opening the System 50 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Rotate the latch release lock counter clockwise to the unlocked position See Figure 5 3 Grasp the cover on both sides while pressing your thumbs on the latch release lock and the indent carefully slide the cover toward the back of the system and lift it away from the system See Figure 5 3 Installing System Components Figure 5 3 Opening and Closing the System 1 latch release lock 2 indent Closing the System 1 Align the cover with the left and right edges of the system and offset it slightly towards the back of the system so that the pins on the inner edge of the cover are aligned with the chassis hooks See Figure 5 3 2 Slide the cover toward the front of the chassis till it locks in position 3 Rotate the latch release lock in a clockwise direction to secure the cover Installing System Components 51 Optical Drive Optional An optional slimline DVD ROM or DVD RW optical drive slides into the front panel and connects to the SATA controller on the system board K NOTE DVD devices are data only Removing an Optical Drive A CAUTION Many repairs may only be done by a certified service technician You 10 52 should only perform troubleshooting and simple repairs as authorized in you
36. d drives ordered from Dell Installing a 3 5 Inch Hard Drive Into a Hard Drive Carrier 1 Insert the hard drive into the hard drive carrier See Figure 5 7 2 Align the holes on the hard drives with the set of holes on the hard drive carrier 3 Attach the screws to secure the hard drive to the hard drive carrier 60 Installing System Components Expansion Card Expansion Card Installation Guidelines Your system supports one PCle Generation 2 expansion card installed on an expansion card riser The expansion card slot supports full height and half length cards The expansion card slot is not hot swappable Removing an Expansion Card A CAUTION Many repairs may only be done by a certified service technician You uo AeA Ww N should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing thatis not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See O pening the System on page 50 Disconnect all cables from the card Lift and rotate the expansion card latch See Figure 5 8 Grasp the expansion card by its edges and carefully remove it from the connector on the expansion card riser If you are removin
37. dules record the memory module socket locations Remove the ten screws securing the system board to the chassis and then slide the system board assembly toward the front end of the chassis CAUTION Do not lift the system board assembly by grasping a memory module processor or other components Grasp the system board assembly by its edges and lift the assembly away from the chassis See Figure 5 21 Installing System Components Figure 5 21 Removing and Installing the System Board 1 screws 10 2 system board assembly Installing the System Board VAN CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and supportteam Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Unpack the new system board 2 Remove the labels from the processor shield and affix them to the system identification panel on the front of the system See Figure 3 1 3 Holding the system board by its edges lower it into the chassis Installing System Components 95 VAN CAUTION Do not lift the system board assembly by grasping a memory module 96 4 10 11 12 13 14 15 processor or other components Slightly lift up the front of the system board and
38. e Figure 5 15 6 Align the front edge of the card with the two front plastic retention standoffs next to the iD RAC 6 connector on the system board and lower the card into place See Figure 5 15 W hen the front of the card is fully seated the plastic standoffs snap over the edge of the card Installing System Components 79 Figure 5 15 Removing and Installing an iDRAC6 Enterprise Card 2 3 1 iDRAC6 Enterprise card 2 VFlash media slot 3 VFlash SD card 4 retention standoff posts 2 5 retention standoff tabs 2 6 iDRAC6 Enterprise card connector 7 If applicable reinstall the expansion card See Installing an Expansion Card on page 62 8 Close the system See C losing the System on page 51 9 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 80 Installing System Components Removing an iDRAC6 Enterprise Card A CAUTION M any repairs may only be done by a certified service technician You 10 11 should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet If present disconnect the E
39. eSATA port Auto default Auto enables BIOS support for the device attached to SATA port C Off disables BIOS support for the device Auto enables BIOS support for the device attached to SATA port D Off disables BIOS support for the device Auto enables BIOS support for the device attached to SATA port E Off disables BIOS support for the device Auto enables BIOS support for the device attached to the eSATA port Off disables BIOS support for the device Boot Settings Screen Option Description Boot M ode BIOS default Boot Sequence Retry Disabled default AN CAUTION Switching the boot mode could prevent the system from booting if the operating system was notinstalled in the same boot mode If the operating system supports U nified Extensible Firmware Interface UEFI you can set this option to UEFI Setting this field to BIOS allows compatibility with non UEFI operating systems NOTE Setting this field to UEFI disables the Boot Sequence Hard Disk Drive Sequence and USB Flash Drive Emulation Type fields If this field is enabled and the system has failed to boot the system re attempts to boot after 30 seconds Integrated Devices Screen Option Description User Accessible USB Ports All Ports O n default Internal USB Port On default Enables or disables the user accessible U SB ports Options are All Ports On Only Back Ports On and All Ports O ff Enables or disables t
40. ee O pening the System on page 50 Remove the following components from the system See Installing System Components on page 47 e Hard drives USB memory key e NIC hardware key VFlash media e Expansion card and expansion card riser Troubleshooting Your System iDRAC6 Enterprise card iDRAC6 Express card Power supply e Fans e Processor and heat sink e Memory modules 4 Let the system dry thoroughly for at least 24 hours 5 Reinstall the components you removed in step 3 6 Close the system See C losing the System on page 51 If the system does not start properly see G etting Help on page 119 7 If the system starts properly shut down the system and reinstall the expansion card that you removed See Installing an Expansion Card on page 62 8 Run the appropriate online diagnostic test See Running the System Diagnostics on page 111 If the tests fail see Getting Help on page 119 Troubleshooting a Damaged System A CAUTION M any repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and supportteam Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Open the system See O pening the System on page 50 2 Ensure that the following com
41. fety instructions that came with the product Figure 5 1 Inside the System 48 oOo N UO W e control panel board 2 hard drives 2 power supply 4 cooling shroud heat sink processor 6 expansion card riser expansion card 8 chassis intrusion switch system cooling fans 3 10 optical drive Installing System Components Front Bezel Optional Removing the Front Bezel 1 Using the system key unlock the front bezel if locked 2 Lift up the release latch next to the keylock 3 Rotate the left end of the bezel away from the front panel 4 Unhook the right end of the bezel and pull the bezel away from the system Figure 5 2 Removing and Installing the Front Bezel 1 release latch 2 keylock 3 hinge tab 4 front bezel Installing the Front Bezel 1 Hook the right end of the bezel onto the chassis 2 Fit the free end of the bezel onto the system 3 Secure the bezel with the keylock See Figure 5 2 Installing System Components 49 Opening and Closing the System A WARNING Whenever you need to lift the system get others to assist you To avoid injury do not attempt to lift the system by yourself A CAUTION M any repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covere
42. g the card permanently install a metal filler bracket over the empty expansion card slot opening and close the expansion card latch Z NOTE You must install a filler bracket over an empty expansion slot to maintain Federal Communications Commission FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system Close the system See C losing the System on page 51 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Installing System Components 61 Installing an Expansion Card J CAUTION Many repairs may only be done by a certified service technician You 62 should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing thatis not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Unpack the expansion card and prepare it for installation For instructions see the documentation accompanying the card Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See O pening the System on page 50 Lift and rotate the expansion card latch and remove the filler bracket See Figure 5 8 Holding the expansion card by its edges p
43. he internal USB port Using the System Setup Program and BootManager 31 Option Description Embedded NIC 1 and NIC2 Enabled default Embedded Gb NIC1 Enabled with PXE default MAC Address Embedded Gb NIC2 Enabled default MAC Address OS Watchdog Timer Disabled default Embedded Video Controller Standard default Enables or disables the operating system interface of the NIC 1 and NIC2 controllers The NICs may also be accessed through the system s management controller PXE support allows the system to boot from the network Enabled with iSC SI Boot option is available if the NIC on board supports iSCSI Displays the MAC address for the NIC PXE support allows the system to boot from the network Enabled with iSC SI Boot option is available if the NIC on board supports iSCSI Displays the M AC address for the NIC Sets a timer to monitor the operating system for activity and aids in recovery if the system stops responding W hen Enabled the operating system is allowed to initialize the timer W hen Disabled the timer is not initialized NOTE This feature is usable only with operating systems that support W DAT implementations of the Advanced Configuration and Power Interface ACP 3 0b specification Enables or disables BIOS support for the integrated video controller NOTE This field can be disabled only if an add in video card is present If this field is disabled remote
44. hould only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Locate the faulty fan indicated by the diagnostic software Troubleshooting YourSystem 103 om AeA WwW N Turn off the system and all attached peripherals Open the system See O pening the System on page 50 Reseat the fan s power cable Restart the system If the fan functions properly close the system See C losing the System on page 51 If the fan does not function turn off the system and install a new fan See C ooling Fans on page 74 Restart the system If the problem is resolved close the system See C losing the System on page 51 If the replacement fan does not operate see Getting Help on page 119 Troubleshooting System M emory A CAUTION Many repairs may only be done by a certified service technician You 104 should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE Invalid memory configurations can cause your
45. ial Device 2 can be used for SOL To use console redirection by SOL configure the same port address for console redirection and the serial device Displays the failsafe baud rate used for console redirection BIOS attempts to determine the baud rate automatically T his failsafe baud rate is used only if the attempt fails This rate should not be adjusted Sets the remote console terminal type either VT100 VT220 or ANSI Enables or disables BIOS console redirection when the operating system is loaded Using the System Setup Program andBootManager 33 Power Management Screen Option Description Power M anagement OS Control default CPU Power and Performance Management Fan Power and Performance Management M emory Power and Performance Management Options are OS C ontrol C ustom or Maximum Performance For all but the C ustom setting the BIOS pre configures the power settings on this screen as follows e OS Control setsthe CPU power to OS D BPM thefan power to M inimum Power and the memory power to M aximum Performance In this setting all processor performance information is passed from the system BIOS to the operating system for control The operating system sets the processor performance based on processor utilization Maximum Performance sets all fields to M aximum Performance If you select C ustom you can configure each option independently Options are O S DBPM Maximum Performan
46. ield 6 socket release lever Installing System Components 85 Installing a Processor J CAUTION Many repairs may only be done by a certified service technician You gt gt 86 co N DD WI should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing thatis not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product If you are upgrading your processor prior to upgrading your system download and install the latest system BIOS version from support dell com Follow the instructions included in the file download to install the update on your system Unpack the processor if it has not been used previously If the processor has already been used remove any thermal grease from the top of the processor using a lint free cloth Align the processor with the socket keys on the ZIF socket See Figure 5 17 CAUTION Positioning the processor incorrectly can permanently damage the system board or the processor Be careful not to bend the pins in the socket With the release lever on the processor socket in the open position align the processor with the socket keys and set the processor lightly in the socket CAUTION Do not use force to seat the processor When the processor is positioned correctly it engages easily into the socket Cl
47. irs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Troubleshooting System Startup Failure If your system halts during startup prior to video output especially after installing an operating system or your system s hardware check for the following conditions e If you boot the system to the BIOS boot mode after installing an operating system from the Boot M anager the system will hang T he reverse is also true You must boot to the same boot mode in which you installed the operating system See U sing the System Setup Program and Boot M anager on page 25 e Invalid memory configurations could cause the system to halt at startup without any video output See System M emory on page 69 For all other startup issues note the system messages that appear onscreen See System M essages on page 19 for more information Troubleshooting External Connections Ensure that all external cables are securely attached to the external connectors on your system before troubleshooting any external devices See Figure 3 1 and Figure 3 2 for the front panel and back panel connectors on your system Troubleshooting You
48. is fully seated See Figure 5 13 3 Connect the fan s power cable to the power connector on the system board Installing System Components 75 4 If applicable replace the cooling shroud See Installing the C ooling Shroud on page 69 5 Close the system See Closing the System on page 51 6 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals iDRAC6 Express Card Optional Installing an iDRAC6 Express Card VAN CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See O pening the System on page 50 3 If installed remove the expansion card from the expansion card slot See Removing an Expansion C ard on page 61 4 Insert the tab on the Integrated D ell Remote Access C ontroller 6 iD RAC 6 Express card into the clip on the system board 5 Align the front edge of the card with the connector on the system board See Figure 8 1 for the location of the connector 6 Press the card down until i
49. iver files might be damaged or missing Remove and reinstall the drivers if applicable See the NIC s documentation Troubleshooting YourSystem 99 e Change the autonegotiation setting if possible e Use another connector on the switch or hub If you are using a NIC card instead of an integrated NIC see the documentation for the NIC card Ensure that the appropriate drivers are installed and the protocols are bound See the NIC s documentation Enter the System Setup program and confirm that the NIC ports are enabled See Integrated D evices Screen on page 31 Ensure that the NICs hubs and switches on the network are all set to the same data transmission speed See the documentation for each network device Ensure that all network cables are of the proper type and do not exceed the maximum length If all troubleshooting fails see G etting H elp on page 119 Troubleshooting a Wet System A CAUTION M any repairs may only be done by a certified service technician You 100 1 should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system S
50. l USB connector the Internal U SB Port option must be enabled in the Integrated D evices screen of the System Setup program See Integrated D evices Screen on page 31 To boot from the USB memory key you must configure the USB memory key with a boot image and then specify the USB memory key in the boot sequence in the System Setup program See Boot Settings Screen on page 31 For information on creating a bootable file on the USB memory key see the user documentation that accompanied the USB memory key VAN CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Installing System Components 65 K NOTE To avoid interference with other components the maximum allowable dimensions of the USB key are 24 mm 0 94 in wide x 79 mm 3 11 in long x 8 6 mm 0 33 in high 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See O pening the System on page 50 Locate the USB connector on the control panel board See Figure 5 20 Insert the USB memory key into the USB connector Close the system See C losing the System
51. le replace the front bezel See Installing the Front Bezel on page 49 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Filler Panel Depending on the configuration of your system a filler panel may be installed in the 5 25 inch optical drive bay at the front of the system Filler panels are essential for airflow efficiency and for electromagnetic interference protection Before installing an optical drive the corresponding filler panel must first be removed 54 Installing System Components Removing a Filler Panel 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See O pening the System on page 50 3 If installed remove the front bezel See Removing the Front Bezel on page 49 4 Pull the filler panel away from the chassis Figure 5 5 Removing and Installing a Filler Panel 1 filler panel Installing a Filler Panel 1 Slide the filler panel into the bay until it clicks into place See Figure 5 5 2 Replace the front bezel See Installing the Front Bezel on page 49 3 Close the system See C losing the System on page 51 Installing System Components 55 Hard Drives Your system supports up to two 3 5 inch SAS or SATA hard drives The hard drives are installed internally in the system see Figure 5 1 and connected to the system board Removing a 3 5 Inch Hard Drive IX
52. le Size 1 5 Memory GB 3 4 1GB X 1 X X 2 X X X X 4 2GB X 2 X X 4 X X X X 8 4GB X 4 X X 8 X X X X 16 8GB X 8 X X 16 X X X X 32 70 Installing System Components Installing Memory Modules A WARNING The memory modules are hot to the touch for some time after the system has been pow ered dow n Allow time for the memory modules to cool before handling them Handle the memory modules by the card edges and avoid touching the components on the memory module A CAUTION M any repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and supportteam Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product A CAUTION To ensure proper system cooling memory module blanks must be installed in any memory socket that is not occupied Remove memory module blanks only if you intend to install memory in those sockets 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See O pening the System on page 50 3 Remove the cooling shroud See Removing the Cooling Shroud on page 67 4 Locate the memory module sockets See Figure 8 1 5 Press the ejectors on the memory module socket d
53. ll USC is an embedded utility that enables systems and storage management tasks from an embedded environment throughout the server s lifecycle The Dell USC can be started during the boot sequence and can function independently of the operating system K NOTE Certain platform configurations may not support the full set of features provided by Dell USC The following features of Dell USC are supported on systems with Baseboard Management Controller BM C e Installing an operating system e Running diagnostics to validate the memory I O devices processor physical disks and other peripherals Using the System Setup Program andBootManager 43 W hen an optional iD RAC 6 Express card is installed Dell USC provides the following additional features e Downloading and applying firmware updates e Configuring hardware and firmware For more information about setting up Dell USC configuring hardware and firmware and deploying the operating system see the Unified Server Configurator documentation at support dell com manuals Baseboard M anagement Controller Configuration TheBMC enables configuring monitoring and recovery of systems remotely The BMC provides the following features e Enables fault logging and SNM P alerting e Provides access to system event log and sensor status e Allows control of system functions including power on and off e Functions independently of the system s power state or the system s o
54. lling Memory M odules on page 71 Close the system See C losing the System on page 51 Reconnect the system to its electrical outlet and turn on the system and attached peripherals Enter the System Setup program and check the system memory setting See M emory Settings Screen on page 29 If the problem is not resolved proceed with the next step Turn off the system and attached peripherals and disconnect the system from the power source Open the system See O pening the System on page 50 If a diagnostic test or error message indicates a specific memory module as faulty swap or replace the module To troubleshoot an unspecified faulty memory module replace the memory module in the first DIMM socket with a module of the same type and capacity See Installing Memory M odules on page 71 Close the system See C losing the System on page 51 As the system boots observe any error message that appears and the diagnostic indicators on the front of the system Troubleshooting Your System 105 18 If the memory problem is still indicated repeat step 12 through step 17 for each memory module installed If the problem persists after all memory modules have been checked see Getting Help on page 119 Troubleshooting an Internal USB Key VAN CAUTION M any repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product document
55. lling an O ptical Drive on page 54 8 Close the system See C losing the System on page 51 9 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Installing System Components 57 Installing a 3 5 Inch Hard Drive J CAUTION Many repairs may only be done by a certified service technician You 58 should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing thatis not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See O pening the System on page 50 To install HDD 1 remove the optical drive if present mounted above the hard drive carrier See Removing an Optical Drive on page 52 Install the hard drive into the carrier See Installing a 3 5 Inch Hard Drive Into a Hard Drive Carrier on page 60 Align the four slots under the hard drive carrier with the four tabs on the chassis Slide the hard drive carrier toward the chassis wall till it snaps into place See Figure 5 7 If you replaced HDD 1 reinstall the optical drive if present above the HDD1 bracket See Installing an Optical Drive on page 54 Connect the power data cable to the hard drive e
56. mory 13 If the value is incorrect one or more of the memory modules may not be installed properly Repeat step 2 through step 12 of this procedure checking to ensure that the memory modules are firmly seated in their sockets 14 Run the system memory test in the system diagnostics See Running the Embedded System Diagnostics on page 112 Removing Memory Modules Z N WARN IN G The memory modules are hotto touch for some time after the system has been pow ered down Allow time for the memory modules to cool before handling them Handle the memory modules by the card edges and avoid touching the components on the memory module A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product A CAUTION To ensure proper system cooling memory module blanks must be installed in any memory socketthatis notoccupied Remove memory module blanks only if you intend to install memory in those sockets 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See O pening the System on page 50 Remove the cooling shroud See Removing the C
57. n has failed See Getting Help on page 119 Warning No M icro code update failed Update the BIOS firmware micro code See Getting Help on update loaded page 119 for processor n NOTE For the full name of an abbreviation or acronym used in this table see the Glossary on support dell com manuals Warning Messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task For example before you format a hard drive a message will warn you that you may lose all data on the hard drive W arning messages usually interrupt the task and require you to respond by typing y yes or n no K NOTE Warning messages are generated by either the application or the operating system For more information see the documentation that accompanied the operating system or application Diagnostics M essages T he system diagnostic utilities may issue messages if you run diagnostic tests on your system See Running the System Diagnostics on page 111 for more information about system diagnostics Alert M essages Systems management software generates alert messages for your system Alert messages include information status warning and failure messages for drive temperature fan and power conditions For more information see the systems management software documentation 22 About Your System Other Information You May Need A WARNING See the safety and regulatory info
58. n your product documentation or as directed by the online or telephone service and supportteam Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION If you are using the Trusted Program M odule TPM with an encryption key you may be prompted to create a recovery key during program or system setup Be sure to create and safely store this recovery key If you replace this system board you must supply the recovery key when you restart your system or program before you can access the encrypted data on your hard drives Installing System Components 93 10 11 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See O pening the System on page 50 Remove the cooling shroud See Removing the Cooling Shroud on page 67 Remove any expansion card See Removing an Expansion Card on page 61 Remove the processor heat sink See Removing a Processor on page 82 If installed remove the iD RAC 6 Enterprise card See Removing an iDRAC6 Enterprise C ard on page 81 If installed remove the iD RAC 6 Express card See Removing an iD RAC6 Express C ard on page 78 Disconnect all cables from the system board Remove all the memory modules and memory blanks See Removing Memory M odules on page 73 NOTE To ensure proper reinstallation of memory mo
59. nation of the message and recommended action Message Causes Corrective Actions BIOS IANUFACTURIN ODE detecte ANUFACTURIN ODE will be cleared befo the next boo System reboo required for normal operation G d G re t E System isin manufacturing mode Reboot to take the system out of manufacturing mode Caution NVRAM_CLR jumper NVRAM_CLR jumper is installed in the clear setting Move theNVRAM_CLR jumper to the default is installed on CMOS hasbeen cleared position pins 3 and 5 See system board Figure 8 1 for jumper Please run location Restart the system SETUP and re enter the BIOS settings See Using the System Setup Program and Boot M anager on page 25 Invalid An invalid system Run the System Setup configuration configuration caused a program and review the information system halt current settings See Using please run SETUP the System Setup Program program and Boot M anager on page 25 Keyboard Faulty keyboard controller See Getting Help on controller faulty system board page 119 failure About Your System 19 Message Causes Corrective Actions Keyboard data line failure Keyboard stuck key failure Keyboard cable connector is improperly connected or the keyboard is defective Reseat the keyboard cable If the problem persists see Troubleshooting a USB Device on page 98 anufacturing mode detected
60. ng the System on page 50 3 Hold the touch points and gently lift the shroud straight up and away from the chassis See Figure 5 11 Installing System Components 67 Figure 5 11 Removing and Installing the Cooling Shroud Zs 1 touch points 2 2 cooling shroud 3 guide slots 2 4 guide screws 2 68 Installing System Components Installing the Cooling Shroud A CAUTION M any repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and supportteam Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Position the cooling shroud by aligning the guide slots with the guide screws on the system board See Figure 5 11 2 Push the cooling shroud down until all edges are secured to the system board 3 Close the system See O pening and Closing the System on page 50 System Memory Your system supports single and dual rank DDR3 unbuffered ECC DIMMs UDIMMs DIMMscan be 1066 or 1333 M Hz The system contains four memory sockets Each two socket set is organized into two channels The first socket of each channel is marked with white release levers General Memory Module Installation Guidelines To ensure optimal performance of your system observe the following
61. nsion slot See Removing an Expansion C ard on page 61 4 Toremove the expansion card riser press the release tab and lift the expansion card riser from the chassis See Figure 5 9 Figure 5 9 Removing and Installing an Expansion Card Riser 2 4a s IA 1 release tab 2 expansion card riser 3 expansion card slot 4 riser guide posts 2 5 expansion card riser connector 64 Installing System Components Installing an Expansion Card Riser A CAUTION M any repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and supportteam Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Align the expansion card riser with the riser guide posts on the system board See Figure 5 9 2 Lower the expansion card riser into place until the expansion card riser connector is fully seated 3 If applicable reinstall the expansion card See Installing an Expansion Card on page 62 4 Close the system See C losing the System on page 51 5 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Internal USB Memory Key The USB memory key can be used as a boot device security key or mass storage device To use the interna
62. nterprise Card 81 VFlash M edia Optional aaa 82 InstallingaVFlashMediaCard 82 Removing a VFlash M edia Card 82 PrOTESSO ise bor Banh nadala Boek Ble Pits 82 RemovingaProcessor 0 82 InstallingaProcessor 4 86 Power Supply 0000220005 87 Removing the PowerSupply 87 Installing the Power Supply 89 System Battery 0 ee 89 Replacing the System Battery 89 Control PanelAssembly 91 Removing the Control PanelAssembly 91 Installing the Control PanelAssembly 93 System Board 0 ee 93 Removing the SystemBoard 93 Installing the System Board 95 4 Troubleshooting YourSystem 97 Safety First For You and YourSystem 97 Troubleshooting System Startup Failure 97 Troubleshooting External Connections 97 Troubleshooting the Video Subsystem 98 TroubleshootingaUSBDevice 98 Troubleshooting a Serial I O Device 99 TroubleshootingaNIC 000 99 Troubleshooting a Wet System 100 Troubleshooting a Damaged System 101 Troubleshooting the System Battery nnna 102 Troubleshooting PowerSupply 103 Troubleshooting System Cooling Problems 103 TroubleshootingaFan 005 103 Troubleshooting SystemMemory 104 Troubleshooting anInternalUSBKey 106
63. ocessor unless you intend to remove the processor The heat sink is necessary to maintain proper thermal conditions Using a 2 Phillips screwdriver loosen one of the heat sink retention screws See Figure 5 16 Wait 30 seconds for the heat sink to loosen from the processor Loosen the other heat sink retention screws Gently lift the heat sink off of the processor and set the heat sink aside with thermal grease side facing up CAUTION The processor is held in its socket under strong pressure Be aware that the release lever can spring up suddenly if not firmly grasped Position your thumb firmly over the processor socket release lever and release the lever from the locked position Rotate the lever 90 degrees upward until the processor is released from the socket See Figure 5 17 Installing System Components 83 Figure 5 16 Removing and Installing the Heat Sink 1 heat sink retention screws 4 2 heatsink 11 Rotate the processor shield upward and out of the way See Figure 5 17 12 Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor VAN CAUTION Be careful not to bend any of the pins on the ZIF socket when removing the processor Bending the pins can permanently damage the system board 84 Installing System Components Figure 5 17 Removing and Installing a Processor 1 processor 2 notch in processor 3 socket key 4 Z F socket 5 processor sh
64. ons and printer ports NICs CMOS and more If you are unable to identify the problem using the online diagnostics then use the embedded system diagnostics The files required to run the online diagnostics for systems running supported Microsoft Windows and Linux operating systems are available at support dell com and on the media that came with your system For information about using diagnostics see the Ddl Online Diagnostics User s Guide Embedded System Diagnostics Features The system diagnostics provides a series of menus and options for particular device groups or devices The system diagnostics menus and options allow you to e Run tests individually or collectively Control the sequence of tests Repeat tests e Display print or save test results e Temporarily suspend testing if an error is detected or terminate testing when a user defined error limit is reached e View help messages that briefly describe each test and its parameters Running the System Diagnostics 111 e View status messages that inform you if tests are completed successfully e View error messages that inform you of problems encountered during testing When to Use the Embedded System Diagnostics If a major component or device in the system does not operate properly component failure may be indicated As long as the processor and the system s input output devices are functioning you can use the embedded system diagnostics to help identify the pro
65. onvenient for you GettingHelp 119 120 Getting Help Index B back panel features and indicators 14 battery system replacing 89 bezel 49 BMC configuring 44 C cabling optical drive 52 CD drive troubleshooting 107 CD DVD drive See optical drive chassis intrusion switch 48 contacting Dell 119 control panel assembly installing 93 removing 91 cooling fan replacing 75 cooling fans 74 troubleshooting 103 cooling shroud installing 69 removing 67 cover closing 51 opening 50 D damaged systems troubleshooting 101 Dell contacting 119 diagnostics advanced testing options 113 when to use 112 DIMMs Seememory modules DIM Ms E error messages 26 expansion card installing 62 removing 61 troubleshooting 109 expansion slot 61 Index 121 F front panel features and indicators 12 G guidelines connecting external devices 15 expansion card installation 61 memory installation 69 H hard drive installing 58 troubleshooting 108 hard drives cabled removing 56 heat sink 84 iDRAC Configuration Utility 45 iDRAC6 Enterprise Card 79 iDRAC6 Express Card 76 indicators back panel 14 NIC 16 installing control panel assembly 93 cooling shroud 69 expansion card 62 expansion card riser 65 hard drive 58 memory modules 71 optical drive 52 processor 86 system board 93 J jumpers system board
66. ord with the jumper plug still removed the system disables the new password s the next time it boots Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See O pening the System on page 50 Install the jumper plug on the password jumper Close the system See C losing the System on page 51 Reconnect your system and peripherals to their electrical outlets and turn on the system Assign anew system and or setup password To assign a new password using the System Setup program see Assigning a Setup Password on page 42 J umpers and Connectors Getting Help Contacting Dell For customers in the United States call 800 W W W D ELL 800 999 3355 K NOTE If you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 2 Visit support dell com Click your country region at the bottom of the page For a full listing of country region click All Click All Support O ptions from the Support menu Select the appropriate service or support link based on your need Choose the method of contacting Dell that is c
67. ork through the dedicated iD RAC 6 Enterprise card port or the embedded NIC 1 Enable or disable IPM over LAN Enable a LAN Platform Event Trap PET destination Attach or detach the Virtual M edia devices Change the administrative user name and password and manage user privileges View System Event Log SEL messages or clear messages from the log For additional information on using iD RAC 6 see the documentation for iDRAC6 and systems management applications at support dell com manuals Entering the iDRAC6 Configuration Utility 1 Turn on or restart your system 2 Press lt Ctrl gt lt E gt when prompted during POST If your operating system begins to load before you press lt Ctrl gt lt E gt allow the system to finish booting and then restart your system and try again Using the System Setup Program and BootManager 45 46 Using the System Setup Program and Boot M anager Installing System Components Recommended Tools e Key to the system keylock e 1 and 2 Phillips screwdrivers e Wrist grounding strap Installing System Components 47 Inside the System 7 CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing thatis not authorized by Dell is not covered by your warranty Read and follow the sa
68. orm troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and supportteam Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system and all attached peripherals Disconnect the power cable from the power source K NOTE You may have to unlatch and lift the optional cable management arm if it interferes with power supply removal For information about the cable management arm see the system s rack documentation Open the system See O pening the System on page 50 Disconnect all the power cables from the power supply to the system board hard drive s and optical drive See Figure 5 18 Note the routing of the power cables as you remove them from the system board and drives You must route these cables properly when you replace them to prevent them from being pinched or crimped Installing System Components 87 5 Remove the screw securing the power supply to the chassis 6 Slide and lift the power supply to remove it from the chassis See Figure 5 18 Figure 5 18 Removing and Installing the Power Supply 5 1 screw 2 power supply 3 24 pin power cable 4 4 pin power cable 5 optical drive cable 6 SATA power cables 2 88 Installing System Components Installing the Power Supply A CAUTION M any repairs may only be done by a
69. ory settings 29 PCI IRQ assignments 32 power management options 34 processor settings 29 SATA settings 30 serial Communications options 33 system security options 35 system setup screens main 27 T telephone numbers 119 TPM security 35 troubleshooting 106 CD drive 107 cooling fan 103 damaged system 101 expansion card 109 external connections 97 hard drive 108 internal USB key 106 keyboard 98 memory 104 NIC 99 power supply 103 processor 110 system cooling 103 video 98 wet system 100 U UEFI Boot M anager entering 37 main screen 38 System Utilities screen 39 UEFI Boot M anager Screen 38 upgrades processor 82 USB device back panel connectors 14 USB key troubleshooting 106 y VF lash media 82 video troubleshooting 98 Index 124 W warning messages 22 wet system troubleshooting 100 Index 125 Index 126
70. ose the processor shield Rotate the socket release lever down until it snaps into place Using a clean lint free cloth remove the thermal grease from the heat sink Open the grease packet included with your processor kit and apply thermal grease evenly to the center of the top of the new processor CAUTION Using excess thermal grease can cause grease to contact the processor shield which can cause contamination of the processor socket Place the heat sink on the processor See Figure 5 16 Using a 2 Phillips screwdriver tighten the heat sink retention screws See Figure 5 16 Installing System Components 11 12 13 14 15 Replace the cooling shroud See Installing the C ooling Shroud on page 69 Close the system See C losing the System on page 51 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Press lt F 2 gt to enter the System Setup program and check that the processor information matches the new system configuration See Entering the System Setup Program on page 26 Run the system diagnostics to verify that the new processor operates correctly See Running the Embedded System Diagnostics on page 112 for information about running the diagnostics Power Supply Your system supports a 250 W power supply module Removing the Power Supply A CAUTION M any repairs may only be done by a certified service technician You should only perf
71. osition the card so that the card edge connector aligns with the expansion card connector on the expansion card riser Insert the card edge connector firmly into the expansion card connector until the card is fully seated Close the expansion card latch See Figure 5 8 Installing System Components Figure 5 8 Removing and Installing an Expansion Card 1 expansion card riser 2 expansion card latch 3 expansion card 8 Connect any cables to the expansion card 9 Close the system See C losing the System on page 51 10 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Expansion Card Riser The system s expansion card riser supports an x16 link Generation 2 PCle expansion card Removing an Expansion Card Riser A CAUTION M any repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and Installing System Components 63 support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See O pening the System on page 50 3 If installed remove the expansion card from the expa
72. own and out as shown in Figure 5 12 to allow the memory module to be inserted into the socket 6 Handle each memory module only on either card edge making sure not to touch the middle of the memory module Installing System Components 71 Figure 5 12 Removing and Installing a Memory Module WwW e 10 11 12 72 i a aw memory module 2 memory module socket ejectors 2 alignment key Align the memory module s edge connector with the alignment key of the memory module socket and insert the memory module in the socket K NOTE The memory module socket has an alignment key that allows you to install the memory module in the socket in only one way Press down on the memory module with your thumbs to lock the memory module into the socket W hen the memory module is properly seated in the socket the ejectors on the memory module socket align with the ejectors on the other sockets that have memory modules installed Repeat step 5 through step 8 of this procedure to install the remaining memory modules See Table 5 1 Replace the cooling shroud See Installing the C ooling Shroud on page 69 Close the system See C losing the System on page 51 Start up the system press lt F 2 gt to enter the System Setup program and check the System M emory setting on the main System Setup screen Installing System Components The system should have already changed the value to reflect the newly installed me
73. ows the user to observe events that may scroll by unnoticed during normal POST The user can press lt F1 gt to continue or lt F 2 gt to enter the System Setup program A CAUTION When setting this option to Disabled the system does not halt if an error occurs during POST Any critical errors are displayed and logged in the system event log Memory Settings Screen Option Description System M emory Size System M emory Type System M emory Speed Video M emory System M emory Testing Enabled default Displays the amount of system memory Displays the type of system memory Displays the system memory speed Displays the amount of video memory Specifies whether system memory tests are run at system boot Options are E nabled and Disabled Processor Settings Screen Option Description 64 bit Specifies if the processor supports 64 bit extensions Core Speed Displays the processor clock speed Bus Speed Displays the processor bus speed Using the System Setup Program andBootManager 29 Option Description Processor Family M odel Stepping Level 2 Cache Level 3 Cache Number of Cores Logical Processor Enabled default Virtualization Technology Disabled default Execute Disable Enabled default Number of Cores per Processor All default Turbo M ode Enabled default C States Enabled default Displays the processor family and model Displays the level 2 cache
74. perating system e Provides text console redirection for system setup text based utilities and operating system consoles K NOTE To remotely access the BMC through the integrated NIC you must connect the network connection to integrated NIC1 For additional information on using BM C see the documentation for the BMC and systems management applications at support dell com manuals Entering the BMC Setup Module 1 Turn on or restart your system 2 Press lt Ctrl gt lt E gt when prompted after POST If your operating system begins to load before you press lt Ctrl gt lt E gt allow the system to finish booting and then restart your system and try again 44 Using the System Setup Program and Boot M anager iDRAC6 Configuration Utility TheiDRAC6 Configuration Utility is a pre boot configuration environment that allows you to view and set parameters for the iD RAC 6 and for the managed server TheiDRAC6 Configuration Utility provides the following features Enables fault logging and SNMP alerting Provides access to system event log and sensor status Allows control of system functions including power on and off Functions independently of the system s power state or the system s operating system Provides text console redirection for system setup text based utilities and operating system consoles In addition the iD RAC 6 C onfiguration Utility enables you to Configure enable or disable the iD RAC 6 local area netw
75. ponents are properly installed e Expansion card and expansion card riser Power supply e Fans e Processor and heat sink e Memory modules Troubleshooting YourSystem 101 e Hard drive carriers e Cooling shroud Ensure that all cables are properly connected Close the system See C losing the System on page 51 Run the system board tests in the system diagnostics See Running the System Diagnostics on page 111 If the tests fail see Getting Help on page 119 Troubleshooting the System Battery K 102 NOTE If the system is turned off for long periods of time for weeks or months the NVRAM may lose its system configuration information This situation is caused by a defective battery Re enter the time and date through the System Setup program See U sing the System Setup Program and Boot M anager on page 25 Turn off the system and disconnect it from the electrical outlet for at least one hour Reconnect the system to the electrical outlet and turn on the system Enter the System Setup program If the date and time are not correct in the System Setup program replace the battery See Replacing the System Battery on page 89 If the problem is not resolved by replacing the battery see G etting H elp on page 119 NOTE Some software may cause the system time to speed up or slow down If the system seems to operate normally except for the time kept in the System Setup program the problem may be caused by
76. r product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product If installed remove the front bezel See Removing the Front Bezel on page 49 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet Open the system See O pening the System on page 50 Press the release latch Lift and angle the drive to release it from the notch on the metal standoffs See Figure 5 4 Disconnect the power data cable from the back of the optical drive Note the routing of the power and data cables underneath the tabs on the chassis as you remove them from the system board and drive You must route these cables properly when you replace them to prevent them from being pinched or crimped Lift the drive out of the chassis See Figure 5 4 If you are not replacing the optical drive remove the drive from the drive bay see Figure 5 4 and insert the filler panel into the drive bay see Figure 5 5 Close the system See C losing the System on page 51 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals If applicable replace the front bezel See Installing the Front Bezel on page 49 Installing System Components Figure 5 4 Removing and Installing
77. r product documentation or as directed by the online or telephone service and support team Damage due to servicing thatis not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Run the appropriate online diagnostics test See Using Online Diagnostics on page 111 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See O pening the System on page 50 Ensure that the processor and heat sink are properly installed See Processor on page 82 Close the system See C losing the System on page 51 Run the appropriate online diagnostic test If a problem is still indicated see Getting Help on page 119 Troubleshooting Your System Running the System Diagnostics If you experience a problem with your system run the diagnostics before calling for technical assistance T he purpose of the diagnostics is to test your system s hardware without requiring additional equipment or risking data loss If you are unable to fix the problem yourself service and support personnel can use diagnostics test results to help you solve the problem Using Online Diagnostics To assess a system problem first use the online diagnostics Online Diagnostics is a suite of diagnostic programs or test modules that include diagnostic tests on chassis and storage components such as hard drives physical memory communicati
78. r System 97 Troubleshooting the Video Subsystem 1 2 3 Check the system and power connections to the monitor Check the video interface cabling from the system to the monitor Run the appropriate online diagnostic test See Running the System Diagnostics on page 111 If the tests run successfully the problem is not related to video hardware If the tests fail see Getting Help on page 119 Troubleshooting a USB Device Use the following steps to troubleshoot a USB keyboard mouse For other USB devices go to step 4 1 98 Disconnect the keyboard and mouse cables from the system briefly and reconnect them Connect the keyboard mouse to the USB port s on the opposite side of the system If the problem is resolved restart the system enter the System Setup program and check if the non functioning USB ports are enabled Replace the keyboard mouse with another working keyboard mouse If the problem is resolved replace the faulty keyboard mouse If the problem is not resolved proceed to the next step to begin troubleshooting the other USB devices attached to the system Power down all attached USB devices and disconnect them from the system Restart the system and if your keyboard is functioning enter the system setup program Verify that all USB ports are enabled See Integrated Devices Screen on page 31 If your keyboard is not functioning you can also use remote access If the system is not accessi
79. restored O ff allows the system to remain off after power is restored Determines how the system supports the staggering of power up after the AC power has been restored to the system Options are Immediate No delay for power up Random A random delay of 30 to 240 seconds for iDRAC6 or 45 to 240 seconds for BMC User Defined T he system delays power up based on the defined amount T he defined range is 30 to 240 seconds for iD RAC 6 or 45 to 240 seconds for BMC Exit Screen Press lt Esc gt to exit the System Setup program T he following messages are displayed on the E xit screen 36 Using the System Setup Program and Boot M anager e Saving Changes and Exit e Discarding Changes and Exit Return to Setup Entering the Boot M anager K NOTE Operating systems must be 64 bit UEFl compatible for example M icrosoft Windows Server 2008 x64 version to be installed from the UEFI boot mode DOS and 32 bit operating systems can only be installed from the BIOS boot mode K NOTE The Boot M ode must be set to UEFI in the System Setup program to access the Boot M anager The Boot M anager enables you to e Add delete and arrange boot options e Access the System Setup program and BIOS level boot options without rebooting To enter the Boot M anager 1 Turn on or restart your system Using the System Setup Program and BootManager 37 2 Press lt F11 gt after you see the following me
80. rly installed PCIe card in the specified slot Reseat the PCle card in the specified slot number See Troubleshooting an Expansion C ard on page 109 If the problem persists see G etting H elp on page 119 SATA Portx device not found There is no device connected to the specified SATA port Information only SATA port x device auto sensing error SATA port x device configuration error SATA port x device error The drive connected to the specified SATA port is faulty Replace the faulty drive The amount of system memory has changed M emory has been added or removed or a memory module may be faulty If memory has been added or removed this message is informative and can be ignored If memory has not been added or removed check the SEL to determine if single bit or multi bit errors were detected and replace the faulty memory module See Troubleshooting System M emory on page 104 Time of day not set please run SETUP program Incorrect Time or Date settings faulty system battery Check the Time and Date settings See Using the System Setup Program and Boot M anager on page 25 If the problem persists replace the system battery See System Battery on page 89 About Your System 21 Message Causes Corrective Actions Timer chip Faulty system board See Getting Help on counter 2 page 119 failed TPM failure A TPM functio
81. rmation that shipped with your system Warranty information may be included within this document or asa separate document The rack documentation included with your rack solution describes how to install your system into a rack The Getting Started Guideprovides an overview of system features setting up your system and technical specifications Any media that ships with your system that provides documentation and tools for configuring and managing your system including those pertaining to the operating system system management software system updates and system components that you purchased with your system K NOTE Always check for updates on support dell com manuals and read the updates first because they often supersede information in other documents About Your System 23 24 About Your System Using the System Setup Program and Boot M anager The System Setup program is the BIOS program that enables you to manage your system hardware and specify BIO S level options From the System Setup program you can e Change the NVRAM settings after you add or remove hardware e View the system hardware configuration Enable or disable integrated devices Set performance and power management thresholds Manage system security Choosing the System Boot M ode The System Setup program also enables you to specify the boot mode for installing your operating system BIOS boot mode the default is the standard BIO S le
82. roduct documentation or as directed by the online or telephone service and support team Damage due to servicing thatis not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product K NOTE The procedure for removing each individual fan module is the same 1 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet 2 Open the system See O pening the System on page 50 3 If applicable remove the cooling shroud See Removing the Cooling Shroud on page 67 4 Disconnect the fan s power cable from the system board See Figure 5 13 5 Grasp the fan and lift it away from the fan assembly See Figure 5 13 74 Installing System Components Figure 5 13 Removing and Installing a Fan 1 fan 2 power cable Installing a Cooling Fan Tx CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Ensure that the fan is oriented correctly Orient the fan module so that the side with the power cable faces the back of the system 2 Lower the fan into the fan assembly until the fan
83. ror message continues to be displayed until the correct password is entered K NOTE You can use the Password Status option in conjunction with the System Password and Setup Password options to protect your system from unauthorized changes Using the System Setup Program and BootManager 41 Deleting or Changing an Existing System Password 1 Enter the System Setup program and select the System Security 2 Highlight Setup Password press lt Enter gt to access the setup password window Press lt Enter gt twice to clear the existing setup password 3 The setting changes to Not E nabled 4 Ifyou want to assign a new setup password perform the steps in Assigning a Setup Password on page 42 Using the Setup Password Assigning a Setup Password You can assign a setup password only when the Setup Password is Not Enabled To assign a setup password highlight the Setup Password option and press the lt gt or lt gt key The system prompts you to enter and verify the password K NOTE The setup password can be the same as the system password If the two passwords are different the setup password can be used as an alternate system password The system password cannot be used in place of the setup password You can use up to 32 characters in your password As you type placeholders appear in the field The password assignment is not case sensitive C ertain key combinations are invalid To erase a character press lt B
84. s It also provides some basic information on jumpers and switches and describes the connectors on the system board System Board J umpers Figure 8 1 shows the location of the configuration jumpers on the system board Table 8 1 lists the jumper settings Table 8 1 System Board J umper Settings J umper Setting Description PWRD_EN Go default The password feature is enabled pins 2 4 Je e The password feature is disabled pins 4 6 NVRAM_CLR ogg default The configuration settings are retained at system boot pins 3 5 e ep The configuration settings are cleared at the next system boot pins 1 3 J umpers and Connectors 115 System Board Connectors Figure 8 1 System Board Connectors PWRD_EN NVRAM_CLR 116 Jumpers and Connectors Table 8 2 System Board J umpers and Connectors Item Connector Description 1 3 Memory module slot 3 1 Memory module slot 1 white release lever 4 M emory module slot 4 2 Memory module slot 2 white release lever 2 CPU Processor 3 1O0_RISER1 Expansion card riser connector 4 iD RAC6 Enterprise iDRAC6 Enterprise card connector 5 iD RAC6 Express iD RAC6 Express card connector 6 SATA_E SATA connector E SATA_D SATA connector D SATA_C SATA connector C SATA_B SATA connector B SATA_A SATA connector A 7 PWRD_EN Password enable jumper NVRAM_CLR NVRAM clear jumper HD_ACT_CARD Expansion card c
85. s is pushed again 8 USB connectors 2 os Connect USB devices to the system T he ports are USB 2 0 compliant 9 System identification A slide out panel for system information panel including the Express Service Tag 10 Optical drive optional embedded NIC MAC address and iDRAC6 Enterprise card MAC address Space is provided for an additional label One optional slim line SATA DVD ROM or DVD RW drive or combination CD RW DVD drive when available NOTE DVD devices are data only About Your System 13 Back Panel Features and Indicators Figure 3 2 shows the controls indicators and connectors located on the system s back panel Figure 3 2 Back Panel Features and Indicators 3 4 5 6 7 8 9 10 11 12 13 Item Indicator Button or Icon Description Connector 1 iDRAC6 Enterprise Dedicated management port for the port optional optional iD RAC 6 Enterprise card 2 VF lash media slot a Connects an external SD memory card optional for the optional iD RAC 6 Enterprise card 3 PCle expansion card Connects a PCI Express expansion slot card 4 Serial connector 10101 Connects a serial device to the system 5 Video connector IOl Connects a VGA display to the system 6 eSATA eSATA Connects additional storage devices 7 USB connectors 2 oss Connect USB devices to the system The ports are USB 2 0 compliant 8 Ethernet connectors 2 as Embedded 10 100 1000 NIC connectors 14 About Your Sy
86. size Displays the level 3 cache size Displays the number of cores of the processor On processors that support Simultaneous M ulti Threading SMT technology each processor core supports up to two logical processors If this field is set to Enabled the BIOS reports both logical processors If set to Disabled only one logical processor is monitored by the BIOS Enabled permits virtualization software to use the virtualization technology incorporated in the processor NOTE Disable this feature if your system will not be running virtualization software Enables or disables Execute Disable M emory Protection Technology If set to All the maximum number of cores in each processor is enabled If Turbo Boost technology is supported by the processor Turbo M ode is enabled or disabled W hen set to Enabled the processor can operate in all available power states SATA Settings Screen Option Description Embedded SATA Allows the embedded SATA to be set to Off ATA AHCI AHCI default or RAID modes Port A Auto enables BIOS support for the device attached to Auto default SATA port A Off disables BIOS support for the device Port B Auto enables BIOS support for the device attached to O ff default SATA port B Off disables BIOS support for the device 30 Using the System Setup Program and Boot M anager Option Description Port C Off default Port D Off default Port E Auto default
87. ssage lt F11 gt Boot Manager K NOTE The system will not respond until the USB keyboard is active If your operating system begins to load before you press lt F 11 gt allow the system to finish booting and then restart your system and try again Using the Boot M anager Navigation Keys Keys Action Up arrow M oves to and highlights the previous field Down arrow Moves to and highlights the next field lt Enter gt Selects the field and sub menu lt Esc gt Refreshes the Boot M anager screen or returns to the Boot M anager screen from the other program screens lt F1 gt Displays the Boot M anager help file Boot Manager Screen Option Description Continue Normal Boot Select Boot M ode Boot Settings The system attempts to boot to devices starting with the first item in the boot order If the boot attempt fails the system will continue with the next item in the boot order until the boot is successful or no more boot options are found Displays the list of available boot options marked with asterisks Select the boot option you wish to use and press E nter Enables you to add delete enable or disable boot options change boot order or execute a one time boot option System Utilities Enables you to access the System Setup program System Services Dell Unified Server Configurator USC Diagnostics and BIOS level boot options 38 Using the System Setup Program and Boot M
88. ssignment is not case sensitive C ertain key combinations are invalid To erase a character press lt Backspace gt K NOTE To escape from the field without assigning a system password press lt Enter gt to move to another field or press lt Esc gt prior to completing step 5 4 Press lt Enter gt 5 To confirm your password type it a second time and press lt Enter gt System Password changes to E nabled Exit the System Setup program and begin using your system 6 Either reboot the system now for the password protection to take effect or continue working K NOTE Password protection does not take effect until the system reboots Using Your System Password to Secure Your System K NOTE If you have assigned a setup password see Using the Setup Password on page 42 the system accepts your setup password as an alternate system password 1 Turn on or reboot your system by pressing lt Ctrl gt lt Alt gt lt D elete gt 2 Type your password and press lt Enter gt W hen Password Status is Locked you must type the password and press lt Enter gt when prompted at reboot If an incorrect system password is entered the system displays a message and prompts you to re enter your password You have three attempts to enter the correct password After the third unsuccessful attempt the system displays an error message that the system has halted and will shut down Even after you shut down and restart the system the er
89. stem Item Indicator Button or Icon Description Connector 9 System status indicator Lights blue during normal system operation Lights amber when the system needs attention due to a problem 10 System identification O The system identification buttons on button the front and back panels can be used to locate a particular system within a rack W hen one of the buttons is pushed the system status indicators on the front and back panels light blue until one of the buttons is pushed again 11 System identification Connects the optional system status connector indicator assembly through the optional cable management arm 12 Power supply 250 W power supply 13 Retention clip Secures the power cable Guidelines for Connecting External Devices Turn off power to the system and external devices before attaching a new external device Turn on any external devices before turning on the system unless the documentation for the device specifies otherwise Ensure that the appropriate driver for the attached device has been installed on the system If necessary to enable ports on your system use the System Setup program See Entering the System Setup Program on page 26 About Your System 15 NIC Indicator Codes Figure 3 3 NIC Indicator Codes E JJJJJ 1 link indicator 2 activity indicator Indicator Indicator Code Link and activity The NIC is not connected to the network indicators are off
90. system to halt at startup without video output See General M emory M odule Installation Guidelines and verify that your memory configuration complies with all applicable guidelines If the system is operational run the appropriate online diagnostic test See Running the System Diagnostics on page 111 If diagnostics indicates a fault follow the corrective actions provided by the diagnostic program If the system is not operational turn off the system and attached peripherals and unplug the system from the power source W ait at least 10 seconds and then reconnect the system to power Turn on the system and attached peripherals and note the messages on the screen Troubleshooting Your System 10 11 12 13 14 15 16 17 Go to step 12 if an error message appears indicating a fault with a specific memory module Enter the System Setup program and check the system memory setting See M emory Settings Screen on page 29 M ake any changes to the memory settings if needed If the memory settings match the installed memory but a problem is still indicated go to step 12 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See O pening the System on page 50 Check the memory banks and ensure that they are populated correctly See General M emory M odule Installation Guidelines on page 69 Reseat the memory modules in their sockets See Insta
91. t Enter gt Power Management lt Enter gt System Security lt Enter gt tp tuum Rezo to salect to caam 7 maip A NOTE The options for the System Setup program change based on the system configuration NOTE The System Setup program defaults are listed under their respective options in the following sections where applicable Option Description System Time Sets the time on the system s internal clock System D ate Sets the date on the system s internal calendar M emory Settings Displays information related to installed memory See M emory Settings Screen on page 29 Using the System Setup Program and BootManager 27 Option Description 28 Processor Settings SATA Settings Boot Settings Integrated D evices PCI IRQ Assignment Serial Communication Power M anagement System Security Keyboard NumLock On default Displays information related to the processor speed cache size and so on See Processor Settings Screen on page 29 Displays a screen to enable or disable the integrated SATA controller and ports See SATA Settings Screen on page 30 Displays a screen to specify the boot mode BIOS or UEFI For BIOS boot mode you can also specify the boot devices See Boot Settings Screen on page 31 Displays a screen to enable or disable integrated device controllers and ports and to specify related features and options See Integrated D evices Screen on p
92. t is fully seated See Figure 5 14 W hen the front of the card is fully seated the plastic standoff tab snaps over the edge of the holder 76 Installing System Components Figure 5 14 Removing and Installing an iDRAC6 Express Card 1 iDRAC6 Express card 2 plastic standoff tab 3 tab 4 clip 7 If applicable reinstall the expansion card See Installing an Expansion Card on page 62 8 Close the system See C losing the System on page 51 9 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Installing System Components 77 Removing an iDRAC6 Express Card A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing thatis not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See O pening the System on page 50 3 If installed remove the expansion card from the expansion slot See Removing an Expansion C ard on page 61 4 Pull back slightly on the retention standoff tab at the front edge of the card and gently lift the card off the retention standoff See
93. te of the message See System M essages on page 19 for an explanation of the message and suggestions for correcting errors NOTE After installing a memory upgrade itis normal for your system to display a message the first time you start your system Using the System Setup Program Navigation Keys Keys Action Up arrow M oves to the previous field Down arrow or lt Tab gt M oves to the next field lt Enter gt Spacebar lt gt o0or Cycles through the settings in afield In many lt gt fields you can also type the appropriate value lt Esc gt Exits the System Setup program and restarts the system if any changes were made lt F1 gt Displays the System Setup program s help file K NOTE For most of the options any changes that you make are recorded but do not take effect until you restart the system 26 Using the System Setup Program and Boot M anager System Setup Options Main Screen Dell Inc www dell com Setup c Imsyde Software All Rights Reserved PowerEdge R210 II BIOS Version xx yy zz System TIME ssssssssessssssssssssssssssssssssssssss 00 00 00 System Date MM DD YYYY Memory Settings lt Enter gt Processor Settings lt Enter gt SATA SattingSs csccscccsoascossccscoscsoscoaseceseos lt Enter gt Boot Settings Integrated Devices lt Enter gt BCT IRQ ASSIGNMONE 66 cccccoscccccsccesesseceseesesess lt Enter gt Serial Communication ssssssscssessssssssasossaoso l
94. tem password feature enabled O perate the system only with system password protection N CAUTION The passw ord features provide a basic level of security for the data on your system A CAUTION Anyone can access the data stored on your system if the system is running and unattended Using the System Passw ord W hen a system password is assigned the system prompts for the system password after the system starts and only those with the password have full use of the system Assigning a System Passw ord Before assigning a system password enter the System Setup program and check the System Password option W hen a system password is assigned System Password is E nabled f Password Status is Unlocked you can change the system password If Locked you cannot change the system password Disabling the password jumper on the system board sets System Password to Disabled and you cannot change or enter a new system password W hen a system password is not assigned and the password jumper on the system board isin the enabled position System Password is Not E nabled and Password Status is Unlocked To assign a system password 1 Verify that Password Status is Unlocked 2 Highlight the System Password option and press lt Enter gt 3 Type your new system password You can use up to 32 characters in your password As you type placeholders appear in the field 40 l Using the System Setup Program and Boot M anager The password a
95. the Optical Drive 1 data cable 2 powercable 3 optical drive 4 metal standoffs with notches 2 5 release latch Installing System Components 53 Installing an Optical Drive VAN CAUTION Many repairs may only be done by a certified service technician You 8 9 10 11 12 should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing thatis not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product If installed remove the front bezel See Removing the Front Bezel on page 49 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet Open the system See O pening the System on page 50 If the drive bay is empty remove the filler panel See Figure 5 5 Connect the power data cable to the back of the optical drive You must route these cables properly underneath the tab on the system chassis to prevent them from being pinched or crimped Press down on the release latch and place the optical drive in position Align the two notches on the metal standoffs with the holes on the optical drive See Figure 5 4 Slide the optical drive into the notches and seat it firmly Push the release latch back to position Close the system See C losing the System on page 51 If applicab
96. thernet cable from the iD RAC 6 enterprise card connector on the system back panel See Figure 3 2 Open the system See O pening the System on page 50 If installed remove the expansion card from the expansion card slot See Removing an Expansion C ard on page 61 Remove the VF lash media if installed from the iD RAC 6 enterprise card See Removing a VF lash M edia C ard on page 82 Pull back slightly on the two tabs at the front edge of the card and gently lift the front edge of the card off of the retention standoffs As the card releases from the standoffs the connector under the card disengages from the system board connector Slide the card away from the back of the system until the RJ 45 connector is clear of the back panel then lift the card out of the system If applicable reinstall the expansion card See Installing an Expansion Card on page 62 Replace the plastic filler plug over the port at the system back panel See Back Panel Features and Indicators on page 14 for the port location Close the system See C losing the System on page 51 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Installing System Components 81 VFlash M edia Optional The VFlash media card is a Secure Digital SD card that plugs into the optional iD RAC6 Enterprise card at the back corner of the system Installing a VFlash M edia Card 1 2 3 Locate the
97. tions that came with the product 1 Try using a different CD or DVD 2 Enter the System Setup program and ensure that the drive s controller is enabled See Entering the System Setup Program on page 26 3 Run the appropriate online diagnostic test See Running the System Diagnostics on page 111 4 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 5 Open the system See O pening the System on page 50 6 Ensure that the interface cable is securely connected to the optical drive and to the controller 7 Ensure that a power cable is properly connected to the drive 8 Close the system See C losing the System on page 51 If the problem is not resolved see Getting Help on page 119 Troubleshooting YourSystem 107 Troubleshooting a Hard Drive IX CAUTION Many repairs may only be done by a certified service technician You 108 should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing thatis not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION This troubleshooting procedure can destroy data stored on the hard drive Before you proceed back up all files on the hard drive Run the appropriate online diagnostics test See Running the System Diagnostics on page
98. utton is not accessible NOTE When powering on the system the video monitor can take from several seconds to over 2 minutes to display an image depending on the amount of memory installed in the system NOTE On ACPI compliant operating systems turning off the system using the power button causes the system to perform a graceful shutdown before power to the system is turned off 2 NMI button U sed to troubleshoot software and device driver errors when using certain operating systems T his button can be pressed using the end of a paper clip Use this button only if directed to do so by qualified support personnel or by the operating system s documentation 12 About Your System Item Indicator Button or Icon Description Connector 3 Video connector IOI Connects a monitor to the system 4 H ard drive activity Lights up when the hard drive isin use indicator 5 Diagnostic indicator The four diagnostic indicator lights lights 4 display error codes during system startup See Diagnostic Lights on page 17 6 System status Lights blue during normal indicator system operation Lights amber when the system needs attention due to a problem 7 System identification O The system identification buttons on button the front and back panels can be used to locate a particular system within a rack W hen one of the buttons is pushed the system status indicators on the front and back panels light blue until one of the button
99. vel boot interface e UEFI boot mode is an enhanced 64 bit boot interface based on Unified Extensible Firmware Interface UEFI specifications that overlays the system BIOS See Entering the Boot M anager on page 37 for more information on this interface You must select the boot mode in the Boot M ode field of the Boot Settings screen of the System Setup program Once you specify the boot mode the system boots in the specified boot mode and you proceed then to install your operating system from that mode Thereafter you must boot the system to the same boot mode BIOS or UEFI to access the installed operating system Trying to boot the operating system from the other boot mode will cause the system to halt immediately at startup NOTE Operating systems must be UEFl compatible for example M icrosoft Windows Server 2008 x64 version to be installed from the UEFI boot mode DOS and 32 bit operating systems do not support UEFI and can only be installed from the BIOS boot mode Using the System Setup Program and BootManager 25 Entering the System Setup Program 1 Turn on or restart your system 2 Press lt F2 gt immediately after you see the following message lt F2 gt System Setup If your operating system begins to load before you press lt F 2 gt allow the system to finish booting and then restart your system and try again Responding to Error Messages If an error message appears while the system is booting make a no
100. vice rather than its components selects all of the components of the device for testing K NOTE After you select all the devices and components that you want to test highlight All Devices and then click Run Tests Selecting Diagnostics Options From the D iagnostics O ptions area select the test s you want to run on a device Non Interactive Tests O nly Runs only tests that require no user intervention e Quick Tests O nly Runs only the quick tests on the device Show Ending Timestamp Time stamps the test log e Test Iterations Selects the number of times the test is run e Log output file pathname Enables you to specify the diskette drive or USB memory key where the test log file is saved You cannot save the file to a hard drive Viewing Information and Results The following tabs in the C ustomize window provide information about the test and the test results e Results Displays the test that ran and the result Errors Displays any errors that occurred during the test e Help Displays information about the currently selected device component or test Running the System Diagnostics 113 e Configuration D isplays basic configuration information about the currently selected device Parameters Displays parameters that you can set for the test 114 Running the System Diagnostics J umpers and Connectors This section provides specific information about the system jumper

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