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DELL PowerEdge T20

1. 4 cover release latch Closing The System 1 Ensure that all internal cables are connected and placed out of the way and that no tools or extra parts are left inside the system 2 Align the tabs on the system cover with the corresponding slots on the system chassis 3 Lower the system cover onto the chassis until it clicks into place 4 Place the system upright on a flat stable surface 5 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Bezel Removing The Bezel 1 PF SY N 28 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Lay the system on its side on a flat and stable surface Open the system Lift the retention clips located at the edge of the bezel Rotate the bezel away from the system to release the tabs on the bottom of the bezel Figure 6 Removing and Installing the Bezel 1 retention clips 4 2 bezel Installing The Bezel 1 Insert the bezel tabs into the bezel tab slots in the chassis 2 Press the bezel into the chassis until the bezel locks into place 3 Close the system 4 Place the system upright on a flat stable surface Intrusion Switch The chassis intrusion switch detects any intrusion into the interior of your system and provides an indication of the same This switch is activated as soon as the system cover is removed and access is made to
2. Admin Password System Password Internal HDD_0 Password Strong Password Password Configuration Description If the USB port is disabled the operating system cannot see any device attached to this port The options for USB configuration may differ based on the form factors e Enable Boot Support e Enable Front USB 2 0 Ports e Enable USB 3 0 Ports e Enable Rear Left Dual USB 2 0 Ports e Enable Rear Right Dual USB 2 0 Ports this option is enabled by default E NOTE USB keyboard and mouse always work in the BIOS setup irrespective of these settings Allows you to enable or disable the integrated audio controller e Enable Audio This option is enabled by default Allows you to enable or disable various on board devices e Enable PCI Slot This option is enabled by default Description This field lets you set change or delete the administrator admin password sometimes called the setup password The Admin Password enables several security features 1 Enter the old password 2 Enter the new password 3 Confirm the new password The password is not set by default This field lets you set change or delete the system password previously called the primary password The System Password enables several security features 1 Enter the old password 2 Enter the new password 3 Confirm the new password The password is not set by default This option lets you set change or delete
3. Place the system upright on a flat stable surface Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Power Switch Removing The Power Switch A CAUTION Many repairs may only be done by a certified service technician You should only perform ER Noam troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Lay the system on its side on a flat and stable surface Open the system Remove the following components a bezel b optical drive For information on removing the optical drive see Removing The Optical Drive Disconnect the power switch cable from the system board Remove the power switch cable from the chassis clip Remove the screw securing the power switch to the chassis Slide the power switch down to disengage it from the slot and slide out the power switch from the system a St R ORAY Sch Vd De a y NY wo SST ep E 2 Figure 10 Removing and Installing the Power Switch 33 1 power switch 2 screw Installing The Power Switch A CAUTION Many repairs may only be
4. CAUTION Handle each memory module only on either card edge making sure not to touch the middle of the memory module 49 6 Align the memory module s edge connector with the alignment key of the memory module socket and insert the memory module in the socket NOTE The memory module socket has an alignment key that allows you to install the memory module in the socket in only one way 1 Press down on the memory module with your thumbs until the socket levers latch into a locked position When the memory module is properly seated in the socket the levers on the memory module socket align with the levers on the other sockets that have memory modules installed 8 Repeat step 5 through step 7 of this procedure to install the remaining memory modules 9 Close the system 10 Place the system upright on a flat stable surface 11 Reconnectthe system to its electrical outlet and turn the system on including any attached peripherals 12 Press lt F2 gt to enter the System Setup and check the memory settings The system should have already changed the value to reflect the newly installed memory 13 If the value is incorrect one or more of the memory modules may not be installed properly Repeat step 5 through step 7 of this procedure checking to ensure that the memory modules are firmly seated in their sockets 14 Run the appropriate diagnostic test For more information see Using System Diagnostics System Fan Your system supports one s
5. Ensure that the interface cable is securely connected to the drive and to the controller Ensure that a power cable is properly connected to the drive Close the system If the problem is not resolved see Getting Help Troubleshooting A Hard Drive A Fa CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION This troubleshooting procedure can erase data stored on the hard drive Before you proceed back up all files on the hard drive Run the appropriate diagnostic test For more information see Using System Diagnostics Depending on the results of the diagnostics test proceed as needed through the following steps Ensure that the required device drivers for your controller card are installed and are configured correctly See the operating system documentation for more information Restart the system and enter the System Setup Verify that the controller is enabled and the drives are displayed in the System Setup If the problem persists try troubleshooting the expansion cards or see Getting Help 69 Troubleshooting Expansion Cards A CAUTION Many repairs may only b
6. For the Windows operating system run the chkdsk utility to check the file structure of the floppy or hard drive For any other operating system run the appropriate corresponding utility One or more memory modules may be faulty or improperly seated Re install the memory modules and if necessary replace them A cable may be loose or the system configuration information may not match the hardware configuration The floppy disk may be defective or a cable may be loose If the drive access light turns on try a different disk 81 Error Message Diskette subsystem reset failed Gate A20 failure General failure Hard disk drive configuration error Hard disk drive controller failure Hard disk drive failure Hard disk drive read failure Invalid configuration information please run SETUP program Invalid Memory configuration please populate DIMM1 Keyboard failure Memory address line failure at address read value expecting value Memory allocation error Memory data line failure at address read value expecting value Memory double word logic failure at address read value expecting value Memory odd even logic failure at address read value expecting value 82 Description The floppy drive controller may be faulty One or more memory modules may be faulty or improperly seated Reinstall the memory modules and if necessary replace them The operating system is unable to carry out the
7. Plug and play configuration error Read fault Requested sector not found Reset failed Sector not found Seek error Shutdown failure Time of day clock stopped Time of day not set please run the System Setup program Timer chip counter 2 failed Unexpected interrupt in protected mode Description A memory module may be faulty or improperly seated Reinstall the memory modules and if necessary replace them The amount of memory recorded in the system configuration information does not match the memory installed in the system A keystroke interrupted the memory test The system cannot find the floppy disk or hard drive The system configuration information in System Setup may be incorrect A chip on the system board might be malfunctioning The floppy disk in drive A does not have a bootable operating system installed on it Either replace the floppy disk with one that has a bootable operating system or remove the floppy disk from drive A and restart the system The operating system is trying to boot to a floppy disk that does not have a bootable operating system installed on it Insert a bootable floppy disk The system encountered a problem while trying to configure one or more cards The operating system cannot read from the floppy or hard drive the system could not find a particular sector on the disk or the requested sector is defective The operating system cannot read from the floppy or hard drive
8. Recommended Tools You may need the following items to perform the procedures in this section 1 and 2 Phillips screwdrivers Wrist grounding strap connected to ground Opening And Closing The System IN WARNING Whenever you need to lift the system get others to assist you To avoid injury do not attempt to lift the system by yourself WARNING Opening or removing the system cover when the system is on may expose you to a risk of electric shock NOTE It is recommended that you always use a static mat and static strap while working on components in the interior of the system CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product A CAUTION Do not operate the system without the cover for a duration exceeding five minutes Opening The System 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Lay the system on its side on a flat and stable surface Lift the cover release latch and remove the cover away from the system 27 Figure 5 Opening and Closing the System 1 slots 2 tabs 3 system cover
9. Virtualization Support Option Virtualization VT for Direct 1 0 Trusted Execution Table 9 Maintenance Option Service Tag Asset Tag SERR Messages Table 10 System Logs Option BIOS events Description This option specifies whether a Virtual Machine Monitor VMM can utilize the additional hardware capabilities provided by Intel Virtualization technology Enable Intel Virtualization Technology This option is enabled by default Enables or disables the VMM from utilizing the additional hardware capabilities provided by Intel Virtualization technology for direct 1 0 e Enable Intel Virtualization Technology for Direct VO This option is enabled by default E NOTE This is supported only on Intel Xeon processor based systems This option specifies whether a Measured Virtual Machine Monitor MVMM can utilize the additional hardware capabilities provided by Intel Trusted Execution technology The TPM virtualization technology and virtualization technology for direct 1 0 must be enabled to use this feature e Trusted Execution This option is disabled by default E NOTE This is supported only on Intel Xeon processor based systems Description Displays the service tag of your system Allows you to create a system asset tag if an asset tag is not already set This option is not set by default Controls the SERR message mechanism This option is not set by default Some graphics cards require that the SER
10. and turn on the system and the serial device If the problem is resolved replace the interface cable with a known good cable Turn off the system and the serial device and swap the device with a comparable device Turn on the system and the serial device If the problem persists see Getting Help Troubleshooting A NIC 1 2 1 Run the appropriate diagnostic test See Using System Diagnostics for available diagnostic tests Restart the system and check for any system messages pertaining to the NIC controller Check the appropriate indicator on the NIC connector Ifthe link indicator does not light check all cable connections Ifthe activity indicator does not light the network driver files might be damaged or missing Remove and reinstall the drivers if applicable See the NIC documentation If applicable change the autonegotiation setting Use another connector on the switch or hub Ensure that the appropriate drivers are installed and the protocols are bound See the NIC documentation Enter the System Setup and confirm that the NIC ports are enabled on the Integrated Devices screen Ensure that the NICs hubs and switches on the network are all set to the same data transmission speed and duplex See the documentation for each network device Ensure that all network cables are of the proper type and do not exceed the maximum length If all troubleshooting fails see Getting Help 65 Troubles
11. download the latest system BIOS version from dell com support and follow the instructions included in the compressed download file to install the update on your system Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Lay the system on its side on a flat and stable surface Open the system WARNING The heat sink and processor are hot to the touch for some time after the system has been powered down Allow the heat sink and processor to cool before handling them CAUTION Never remove the heat sink from a processor unless you intend to remove the processor The heat sink is necessary to maintain proper thermal conditions E NOTE Do not remove the processor shield retention screw Disconnect the processor fan cable from the system board Using a screwdriver loosen one captive screw that secures the heat sink to the system board Wait 30 seconds for the heat sink to loosen from the processor and loosen the screw diagonally opposite the screw removed in the previous step Repeat steps 6 and 7 for the other pair of screws Lift the heat sink up from the processor and set it aside upside down thermal grease side facing up Figure 25 Removing and Installing the Heat Sink Assembly 1 processor fan 4 heat sink 2 captive screws 4 5 screw sockets 4 3 processor fan cable A CAUTION The processor is held in its socket under strong pressure Be aware
12. stable surface 13 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 14 Reboot the system and press lt F2 gt to enter the System Setup and ensure that the hard drive controller is enabled 15 Exit the System Setup program and reboot the system 16 Install any software required for the hard drive operation as described in the documentation for the hard drive Removing A 3 5 Inch Hard Drive From The Hard Drive Bay A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Lay the system on its side on a flat and stable surface 3 Open the system 4 Remove the power and data cables from the hard drive in the hard drive bay 5 Press the retention clips inwards and lift the hard drive from the hard drive bay 41 Figure 16 Removing and Installing a 3 5 Inch Hard Drive from the Hard Drive Bay 1 hard drive 2 hard drive power cable 3 SATA cable 4 retention clips 2 Installing A 3 5 Inch Hard Dr
13. the system could not find a particular sector on the disk or the requested sector is defective The disk re set operation failed The operating system cannot locate a sector on the floppy or hard drive The operating system cannot find a specific track on the floppy disk or hard drive A chip on the system board might be malfunctioning The battery might be dead The time or date stored in System Setup does not match the system clock A chip on the system board may be malfunctioning The keyboard controller may be malfunctioning or a memory module may be loose 83 Error Message Description WARNING Dell s During initial startup the drive detected possible error conditions When your system finishes Disk Monitoring booting immediately back up your data and replace your hard drive For information on System has detected installation procedures see Installing System Components If no replacement drive is that drive 0 1 onthe immediately available and the drive is not the only bootable drive enter System Setup and primary secondary change the appropriate drive setting to None Then remove the drive from the system EIDE controller is operating outside of normal specifications It is advisable to immediately back up your data and replace your hard drive by calling your support desk or Dell Write fault The operating system cannot write to the floppy or hard drive Write fault on The operating system cannot wr
14. 1333 1600 1333 1600 Dual rank General Memory Module Installation Guidelines 74 NOTE Memory configurations that fail to observe these guidelines can prevent your system from booting hanging during memory configuration or operating with reduced memory K NOTE This system supports only UDIMMs The following are the recommended guidelines for best performance e Amaximum of two UDIMMs can be populated in a channel e Populate all sockets with white release tabs first and then black e Populate the sockets by highest rank count in the following order first in sockets with white release levers and then black e Memory modules of different sizes can be mixed only if other memory population rules are followed For example 2 GB and 4 GB memory modules can be mixed 47 e If memory modules with different speeds are installed they will operate at the speed of the slowest installed memory module s or slower depending on system DIMM configuration Sample Memory Configurations The following table shows sample memory configurations for a single processor configuration that follow the appropriate memory guidelines stated in this section K NOTE 16 GB quad rank RDIMMs are not supported K NOTE Minimum supported memory is 2 GB and maximum supported memory is 32 GB K NOTE 1R and 2R in the following tables indicate single and dual rank DIMMs respectively Table 11 Memory Configurations System Capacity in DIMM Size in
15. GB Number of DIMMs DIMM Rank DIMM Slot Population GB Organization and Frequency 2 2 1 1R x8 1333 MT s 1 1 1R x8 1600 MT s 4 2 2 1R x8 1333 MT s 1 2 1R x8 1600 MT s 8 2 4 1R x8 1333 MT s 1 2 3 4 1R x8 1600 MT s 16 4 4 2R x8 1333 MT s 1 2 3 4 2R x8 1600 MT s 32 8 4 2R x4 1333 MT s 1 2 3 4 2R x4 1600 MT s Removing Memory Modules IN WARNING The memory modules are hot to the touch for some time after the system has been powered down Allow time for the memory modules to cool before handling them Handle the memory modules by the card edges and avoid touching the components on the memory module Ra CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Lay the system on its side on a flat and stable surface Open the system Locate the appropriate memory module socket s A CAUTION Handle each memory module only on either card edge making sure not to touch the middle of the memory module 48 5 Press down and out on the ejectors
16. Ge Ge ee ee RA Deleting Or Changing An Existing System And Admin Password Intel Active Management Technology ENEE 3 Installing System Components Recommended KoL Eea E ante E E wire EE EET A ES N Opening And Closing The System Opening The System Removing Tip Reegele eege DE ee eege eech Installing The Bezala GEE EK BEE KG GOS N Ee Ge GE Ge gek BOSE Be LE Ge ween GE Ene bee Roe ee ese GEK Se Ge Vee gek Gee TREIN GR SR AE NE IE N EE eier ees Removing The Intrusion Switch EEN installing The Intrusion SWitG his see oe Ge De de Bee eg ee ee Ge ea ke Dee Ee eg de InsidesThe SVSteI EE ee OE Ge es De GE ee ee ahs Re SE ee GE ED ee Ge UE EE Removing The Thermal Sensor EE Installing The Thermal Sensor ea di ER a a aa a A a i a i aiaia 33 Removing The Power Switch 33 Installing The Power Switch 34 IniputOutput Panel esse ee EE be GE ee det AE ee EE de eg 34 Removing The Input Output Panel 34 Installing The Input Output Panel 35 Hard Drives E Removing The Hard Drive Cage Installing The Hard Drive Cape Removing A 3 5 Inch Hard Drive From The Hard Drive Cage Installing A 3 5 Inch Hard Drive In The Hard Drive Can Removing A 2 5 Inch Hard Drive From The Hard Drive Cage Installing A 2 5 Inch Hard Drive In The Hard Drive Can Removing A 3 5 Inch Hard Drive From The Hard Drive Bay Installing A 3 5 Inch Hard Drive In The Hard Drive Bay Removing A Hard Drive From A Hard Drive Carrier Installing A Hard Dri
17. Power Sunny 67 Troubleshooting Cooling Problem Troubleshooting The System Fanie einde ee ese ese Re ese ee Vs ee ee Se EE See sk Ge Ges se Ke Ge ee se a Vee Ge Se ee Troubleshooting System Memory Troubleshooting An Optical Drive Troubleshooting A Hard Drive Troubleshooting Expansion Cards EEN Troubleshooting The Process 5 Using System Did Gnostic esse se Ken ties ske ke EE EeCEE EEN 71 Enhanced Pre Boot System Assessment Diagnostics 71 System Diagnostic Controls AEN 71 6 Jumpers Ant oa EWE es ENE eie ke OS OK ke eo sek 73 System Board Jumper Settngs EEN 73 System Board ODER Eder E Gee eer De sede SE ee ed lut 13 Disabling A Forgotten Dassword ees see ee ee ee ee ee ee Gee ER ee ee ee ee ee ee Re Rek ee ee Gee Ee ee EA ee ee ek ee ee ee ee ee ee ee 74 1 Technical Spee e A O S gtt eise een 71 Environmental Spechfteatons esse see see Gee Ge Ge RR ee ee Ge AA RR Re Ge Gee Ge Ge Ge ee RA RR ee Ge AA RR eg Ge Gee Ge Ge ee ee RA 78 8 System Messages Error Messages Warning Messages issie n Re eege De ee ge ge ee Gees DE Re se ee ee en ese eg 84 Alert Messages ek EE EE Se N ee EE A ee A ee Ee gee DE ei ere EAER 84 9 Getting Help Contacting Dell Locating Your System Service Tag Documentation Feedback About Your System Front Panel Features And Indicators Figure 1 Front Panel Features and Indicators Item Indicator Button or Icon Description Connector 1 Power on indicator power wi The power on indic
18. Status is Locked To enter System Setup press lt F2 gt immediately after a power on or reboot 1 In the System BIOS or System Setup screen select Security and press lt Enter gt The Security screen is displayed Select System Password alter or delete the existing system password and press lt Enter gt or lt Tab gt Select Admin Password alter or delete the existing admin password and press lt Enter gt or lt Tab gt NOTE If you change the system and or admin password re enter the new password when promoted If you delete the system and or admin password confirm the deletion when promoted Press lt Esc gt and a message prompts you to save the changes Press lt Y gt to save the changes and exit from the System Setup The system reboots Intel Active Management Technology Intel Active Management Technology AMT enables you to remotely manage diagnose and repair the managed server 24 K NOTE Intel AMT is supported only on Intel Xeon processor based systems It provides the following features e Allows you to discover devices even while the system is powered off e With out of band management capabilities you can remotely remediate and recover systems after OS failures e Blocks incoming threats and infected clients before they affect the network e Provides remote hardware and software asset tracking For more information on Intel AMT see www intel com amt 25 26 Installing System Components
19. a flat and stable surface 3 Open the system Remove the bezel For more information on removing the bezel see Removing The Bezel 43 5 On the inside of the bezel press the retention clip and remove the optical drive blank Figure 18 Removing and Installing the Optical Drive Blank From the Bezel 1 bezel 2 retention clip 3 optical drive blank 6 Remove the hard drive cage For information on removing the hard drive cage see Removing The Hard Drive Cage 1 Hold the tabs on the optical drive filler and remove the optical drive filler from the hard drive cage Figure 19 Removing the Optical Drive Filler 1 optical drive hard drive slot 2 tabs 4 44 3 optical drive filler 5 optical drive screws 2 4 hard drive screws 8 8 Slide the optical drive into the optical drive hard drive slot 9 Tighten the screws on the back of the optical drive hard drive slot to secure the optical drive e Figure 20 Installing the Optical Drive Into the Optical Drive Hard Drive Slot 1 screws 2 2 optical drive hard drive slot 3 optical drive 10 Insert the hard drive cage into the system 11 Connect the power and data cables to the optical drive and hard drives if applicable NOTE Use the vertical type SATA cables to connect hard drives in the hard drive cage to avoid damaging the connector pins This is applicable for the 2 5 inch hard drives and optical drive 12 Install the bezel For more
20. cage 2 hard drive 3 retention clips 2 Installing A 3 5 Inch Hard Drive In The Hard Drive Cage A CAUTION Many repairs may only be done by a certified service technician You should only perform dn NA p 38 troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system Remove the hard drive cage from the system For information on removing the hard drive cage see Removing The Hard Drive Cage NOTE If you have a 2 5 inch hard drive seated in the hard drive cage remove the power and data cables from the hard drive Align the ridges of the hard drive carrier with the grooves on the hard drive cage Insert the hard drive into the hard drive cage until it clicks into place Install the hard drive cage into the system Connect the power and data cables to the hard drive E NOTE For information on cabling the hard drives refer to the System Information Label on the system cover NOTE SATA cables that connect to the 3 5 inch hard drives in the hard drive cage should be at a right angle to the hard drive cage or you will not be able to close the sy
21. expansion card slots to maintain FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system Push the expansion card latch toward the system until it clicks into place Close the system Place the system upright on a flat stable surface Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Figure 24 Removing and Installing an Expansion Card 1 expansion card 2 expansion card latch 3 filler bracket Installing An Expansion Card A CAUTION Many repairs may only be done by a certified service technician You should only perform 11 troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Unpack the expansion card and prepare it for installation For instructions see the documentation accompanying the card Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Lay the system on its side on a flat and stable surface Open the system Press and push out the expansion card release latch to open it Remove the filler bracket if you are installing a new expansion card NOTE
22. is not covered by your warranty Read and follow the safety instructions that came with the product Ensure that none of the following conditions exist e System cover cooling shroud EMI filler panel memory module blank or back filler bracket is removed e Ambient temperature is too high e External airflow is obstructed 67 e A cooling fan is removed or has failed e The expansion card installation guidelines have not been followed Troubleshooting The System Fan A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Open the system Reseat the fan or the fan s power cable If the fan functions properly close the system If the problem persists see Getting Help Troubleshooting System Memory A CAUTION Many repairs may only be done by a certified service technician You should only perform Sp o mN en m 68 troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructi
23. more information see Using System Diagnostics If a problem is still indicated see Getting Help Troubleshooting The Processor A CAUTION Many repairs may only be done by a certified service technician You should only perform 1 2 3 4 5 6 troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Run the appropriate diagnostics test See Using System Diagnostics for available diagnostic tests Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system Ensure that the processor and heat sink are properly installed Close the system Run the appropriate diagnostic test For more information see Using System Diagnostics If a problem is still indicated see Getting Help 70 Using System Diagnostics If you experience a problem with your system run the system diagnostics before contacting Dell for technical assistance The purpose of running system diagnostics is to test your system hardware without requiring additional equipment or risking data loss If you are unable to fix the problem yourself service and support personnel can use the diagnostics results to help you solve the problem Enhanced Pre Boot Syste
24. on each end of the socket until the memory module pops out of the socket Figure 22 Removing and Installing a Memory Module 1 memory module 2 memory module socket ejectors 2 3 alignment key 6 Close the system 1 Place the system upright on a flat stable surface 8 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Installing Memory Modules A WARNING The memory modules are hot to the touch for some time after the system has been powered down Allow time for the memory modules to cool before handling them Handle the memory modules by the card edges and avoid touching the components on the memory module A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Lay the system on its side on a flat and stable surface Open the system Locate the memory module socket s 7 PUN Press the ejectors on the memory module socket down and out to allow the memory module to be inserted into the socket
25. operating system begins to load before you press lt F2 gt allow the system to finish booting and then restart your system and try again Using The System Setup Navigation Keys Key Description Up arrow Moves to the previous field Down arrow Moves to the next field Enter Allows you to type in a value in the selected field if applicable or follow the link in the field Spacebar Expands or collapses a drop down list if applicable lt Tab gt Moves to the next focus area E NOTE For the standard graphics browser only lt Esc gt Moves to the previous page till you view the main screen Pressing lt Esc gt in the main screen exits the Boot Manager and proceeds with system boot E NOTE For most of the options any changes that you make are recorded but do not take effect until you restart the system Updating The BIOS It is recommended to update your BIOS system setup on replacing the system board or if an update is available 1 Restart the system 2 Go to dell com support 3 Ifyou do not have your system s Service Tag or Express Service Code 4 Enter the Service Tag or Express Service Code and click Submit K NOTE To locate the Service Tag click Where is my Service Tag K NOTE If you cannot find your Service Tag click Detect Service Tag Proceed with the instructions on screen 5 Ifyou are unable to locate or find the Service Tag click the product category of your system 6 Choose the produc
26. that the release lever can spring up suddenly if not firmly grasped 9 Position your thumb firmly over the processor socket release lever and release the lever from the locked position by pushing down and out from under the tab Rotate the lever upwards until the processor shield is open CAUTION The socket pins are fragile and can be permanently damaged Be careful not to bend the pins in the socket when removing the processor out of the socket 10 Lift the processor out of the socket 55 T 1 Figure 26 Removing and Installing the Processor 1 processor shield retention screw 5 notch 2 processor 6 socket keys 2 3 ZIF socket 7 socket release lever 4 processor NOTE After removing the processor place it in an antistatic container for reuse return or temporary storage Do not touch the bottom of the processor Touch only the edges of the processor Installing The Processor A CAUTION Many repairs may only be done by a certified service technician You should only perform 2 56 troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE If you are upgrading your system download the latest system BIOS version from dell com support and follow the instructions included in
27. the compressed download file to install the update on your system Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Lay the system on its side on a flat and stable surface Unpack the new processor If the processor has previously been used in a system remove any remaining thermal grease from the processor using a lint free cloth Align the notches on the processor with the socket keys on the ZIF socket To install the processor in the socket CAUTION Positioning the processor incorrectly can permanently damage the system board or the processor Be careful not to bend the pins in the socket a Align the notches on the processor with the socket keys and set the processor lightly in the socket CAUTION Do not use force to seat the processor When the processor is positioned correctly it engages easily into the socket b Close the processor shield by sliding it under the retention screw until it locks into place c Press the release lever down and then move it inward to secure it with the retention hook To install the heat sink AN CAUTION Applying too much thermal grease can result in excess grease coming in contact with and contaminating the processor socket a Open the grease applicator included with your processor kit and apply all of the thermal grease in the applicator to the center of the topside of the new processor b Place the heat si
28. the system Insert the hard drive cage into the system until it clicks into place If applicable connect the power and data cables to the hard drives and optical drive in the hard drive cage Install the bezel Close the system Place the system upright on a flat stable surface Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Removing A 3 5 Inch Hard Drive From The Hard Drive Cage A CAUTION Many repairs may only be done by a certified service technician You should only perform Em P EO N troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Lay the system on its side on a flat and stable surface Open the system Remove the power and data cables from the hard drive in the hard drive cage Remove the hard drive cage For information on removing the hard drive cage see Removing The Hard Drive Cage Press the retention clips inwards and pull the hard drive out of the hard drive cage 37 o Figure 13 Removing and Installing a 3 5 Inch Hard Drive From The Hard Drive Cage 1 hard drive
29. the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Lay the system on its side on a flat and stable surface Open the system PF YY N Remove the power and data cables from the hard drive in the hard drive cage 5 Remove the hard drive cage from the system For more information on removing the hard drive cage see Removing The Hard Drive Cage 40 K NOTE If you have a 3 5 inch hard drive seated in the hard drive cage a Remove the power and data cables from the hard drive b Remove the hard drive from the hard drive cage For more information on removing a 3 5 inch hard drive see Removing A 3 5 Inch Hard Drive From The Hard Drive Cage 6 Slide the hard drive into the hard drive slot 1 Tighten the screws on the sides of the hard drive cage to secure the hard drive 8 Turn the hard drive cage over and tighten the screws on the bottom of the hard drive cage to secure the hard drive 9 Insert the hard drive cage into the system 10 Connect the power and data cables to the hard drive E NOTE For information on cabling the hard drives refer to the System Information Label on the system cover E NOTE Use the vertical type SATA cables to connect hard drives in the hard drive cage to avoid damaging the connector pins This is applicable for the 2 5 inch hard drives and optical drive 11 Close the system 12 Place the system upright on a flat
30. the system on including any attached peripherals Enter the system service tag after you replace the system board For information on entering the service tag see Entering The Service Tag After Replacing The System Board Entering The Service Tag After Replacing The System Board Enter the system service tag after you replace the system board K NOTE To replace the system board within the warranty period contact Dell for technical support To replace the system board after the system warranty expires see Removing The System Board Power on the system Press lt F2 gt to enter the System Setup Select Maintenance Service Tag Enter the service tag Pwr gt K NOTE You can enter the service tag can only when the Service Tag field is empty Ensure that you enter the correct service tag Once the service tag is entered it cannot be updated or changed 5 Click Apply and Exit 62 Troubleshooting Your System Safety First For You And Your System Fat CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Power LED Diagnostics The power button LED located on the front of
31. type in a value in the selected field if applicable or follow the link in the field lt Esc gt Moves to the previous page till you view the main screen Pressing lt Esc gt in the main screen exits the Boot Manager and proceeds with system boot NOTE For most of the options any changes that you make are recorded but do not take effect until you restart the system System And Admin Password Features You can create a system password and a admin password to secure your system To create a system and admin password the password jumper must be set to enabled For more information on the password jumper settings see System Board Jumper Settings System password This is the password that you must enter before you boot your system Admin password This is the password that you must enter to access and make changes to the BIOS or UEFI settings of your system A CAUTION The password features provide a basic level of security for the data on your system A CAUTION Anyone can access the data stored on your system if the system is running and unattended K NOTE Your system is shipped with the system and admin password feature disabled 23 Assigning A System Password And Admin Password You can assign a new System Password and or Admin Password or change an existing System Password and or Admin Password only when Password Status is Unlocked If the Password Status is Locked you cannot change the System Password NOTE If the pass
32. 10 SLOT 1 11 INTRUDER 12 12V_PWRCONN 13 FAN_SYS 14 FAN_CPU 15 DDR DIMM memory slots 4 16 PWR_SW 17 POWER 18 SATA2 19 SATA3 20 HDD_ODD_POWER 21 SATA0 22 SATA1 23 USB 3_FRONT 24 THRM Disabling A Forgotten Password Description Front IO connector Password jumper Internal USB connector RTCRST jumper Internal speaker PCle card connector 4 PCI card connector 3 PCle card connector 2 Battery connector PCle card connector 1 Intrusion switch connector P2 power connector System fan connector Processor fan connector DIMM slots 1 4 Power switch connector P1 power connector SATA2 connector SATA3 connector HDD_ODD power cable connector SATAO connector SATA1 connector Front USB 3 0 connector Thermal sensor connector The system s software security features include a system password and a admin password The password jumper disables any password s currently in use 1 Open the system 2 Identify the PSWD jumper on the system board 3 Remove the PSWD jumper from the system board E NOTE The existing passwords are not disabled erased until the system boots without the jumper 4 Install the cover 74 NOTE If you assign a new system and or admin password with the PSWD jumper installed the system disables the new password s the next time it boots Connect the system to the electrical outlet and power on the system Power off the system and disconnect the power cable from the electrical o
33. Dell PowerEdge 120 Systems Owner s Manual Regulatory Model D13M Regulatory Type D13M001 Notes Cautions and Warnings K NOTE A NOTE indicates important information that helps you make better use of your computer CAUTION A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem A WARNING A WARNING indicates a potential for property damage personal injury or death 2013 Dell Inc Trademarks used in this text Dell the Dell logo Dell Boomi Dell Precision OptiPlex Latitude PowerEdge PowerVault PowerConnect OpenManage EqualLogic Compellent KACE FlexAddress Force10 and Vostro are trademarks of Dell Inc Intel Pentium Xeon Core and Celeron are registered trademarks of Intel Corporation in the U S and other countries AMD is a registered trademark and AMD Opteron AMD Phenom and AMD Sempron are trademarks of Advanced Micro Devices Inc Microsoft Windows Windows Server Internet Explorer MS DOS Windows Vista and Active Directory are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Red Hat and Red Hat Enterprise Linux are registered trademarks of Red Hat Inc in the United States and or other countries Novell and SUSE are registered trademarks of Novell Inc in the United States and other countries Oracle is
34. If applicable connect the power and data cables to the hard drives in the hard drive cage Install the optical drive blank into the bezel Install the bezel For more information on installing the bezel see Installing The Bezel Close the system Place the system upright on a flat stable surface Reconnect the system to its electrical outlet and turn the system on including any attached peripherals System Memory Your E Mem system supports DDR3 unbuffered ECC DIMMs ECC UDIMMs It supports DDR3 and DDR3L voltage specifications NOTE MT s indicates DIMM speed in MegaTransfers per second ory bus operating frequency can be 1600 MT s and 1333 MT s depending on DIMM type UDIMM DIMM configuration number of ranks Maximum frequency of the DIMMs Number of DIMMs populated per channel DIMM operating voltage Maximum supported DIMM frequency of the processor The system contains four memory sockets organized into two channels In each channel the release levers of the first socket are marked white and the second socket black 46 Figure 21 Memory Socket Locations Memory channels are organized as follows e channel A memory sockets 1 and 3 e channel B memory sockets 2 and 4 The following table shows the memory populations and operating frequencies for the supported configurations DIMM Type DIMMs Operating Frequency in MT s Maximum DIMM Rank Populated Channel Channel 1 5 V 1 35 V UDIMM ECC 2
35. Keep the filler bracket in case you need to remove the expansion card Filler brackets must be installed over empty expansion card slots to maintain FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system Holding the card by its edges position the card so that the card edge connector aligns with the expansion card connector Insert the card edge connector into the expansion card connector until the card is fully seated Push the expansion card latch toward the system until it clicks into place Close the system Place the system upright on a flat stable surface Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 53 Processors Your system supports one of the following processors One Intel Xeon processor E3 1225v3 One Intel Pentium processor G3220 Use the procedures in this section to replace or upgrade your processor Removing The Processor A CAUTION Many repairs may only be done by a certified service technician You should only perform Ed 54 troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE If you are upgrading your system
36. Memory Beep Code The system emits a series of beeps during startup if it detects no memory The beep code pattern emitted is 1 3 2 1 beep then 3 beeps then 2 beeps The delay between each beep is 300 ms the delay between each set of beeps is 3 secs and the beep sound lasts 300 ms Reseating the memory modules may fix the memory errors After emitting beeps the BIOS will detect if the user presses the power button and will execute the normal shutdown process and power the system off Troubleshooting System Startup Failure If you boot the system to the BIOS boot mode after installing an operating system from the UEFI boot mode the system hangs The reverse is also true You must boot to the same boot mode in which you installed the operating system For all other startup issues note the system messages that appear on the screen Troubleshooting External Connections Ensure that all external cables are securely attached to the external connectors on your system before troubleshooting any external devices Troubleshooting The Video Subsystem 1 Check the system and power connections to the monitor 2 Check the video interface cabling from the system to the monitor 3 Run the appropriate diagnostic test If the tests run successfully the problem is not related to video hardware If the tests fail see Getting Help Troubleshooting A USB Device Use the following steps to troubleshoot a USB keyboard mouse For other USB device
37. R message mechanism be disabled Description Displays the system event log and allows you to clear the log e Clear Log Boot Manager Screen Option LEGACY UEFI BOOT OTHER OPTIONS BIOS Setup BIOS Flash Update 22 Description Allows you to select a one time boot device from bootable devices list Enters System Setup Allows you to update the BIOS from the USB drive with the released BIOS file This option is for advanced users Option Description 1 Download the BIOS file from dell com support For more information see Updating The BIOS 2 Save the BIOS file on a USB drive FAT32 3 Press lt F12 gt while powering up the system to select the BIOS Flash Update 4 Insert the USB drive into the USB port 5 Select the BIOS file and proceed to the update Diagnostics Allows you to enter the System Diagnostics For more information see Using System Diagnostics Intel Management Allows you to configure Intel MEBX Engine BIOS Extension Change Boot Mode Allows you to change the boot mode Legacy UEFI Settings K NOTE If you boot the system to the BIOS boot mode after installing an operating system from the UEFI Boot Manager the system hangs The reverse is also true You must boot to the same boot mode in which you installed the operating system Using The Boot Manager Navigation Keys Key Description Up arrow Moves to the previous field Down arrow Moves to the next field lt Enter gt Allows you to
38. a registered trademark of Oracle Corporation and or its affiliates Citrix Xen XenServer and XenMotion are either registered trademarks or trademarks of Citrix Systems Inc in the United States and or other countries VMware vMotion vCenter vCenter SRM and vSphere are registered trademarks or trademarks of VMware Inc in the United States or other countries IBM is a registered trademark of International Business Machines Corporation 2013 09 Rev A00 Contents 1 About YOURS ET EE Front Panel Features And Indicators Back Panel Features And Indicators NIC Indicator Codes EE 9 Power Indicator Codes For Power Supphy EE 10 Complete The Operating System Setup 10 Supported Operating Systems 10 Other Information You May Need 2 Using The System Setup And Boot Manager sesse sesse se ee ge ee ee ee ee ee Re ee Re ee 13 Choosing The System Boot Mode AEN 13 Entering System Setupi scscdesvecsscccccsescecvedvcavcctccuvesvinsectsevestccuschucaredvadveduverdareectdibacscerdcvedrtedtdivverdduneseatsevedeveereduteieeanes 14 Using The System Setup Navigation Keys 14 Updating The BIOS Responding To Error Messages System Setup ODHONS EES es ie De se oe Ee GE ee deet deeg Eer Boot Manager Screens ti EE eeh EE Aiba dali eek ds Using The Boot Manager Navigation Keys System And Admin Password Features Assigning A System Password And Admin Dassword esse see see see Gee Ge ee RR Re ee AG RR Re Ge Gee
39. able surface Unpack the new power supply unit Open the system Place the power supply unit in the chassis and slide it towards the back of the chassis Tighten the screws on the back of the chassis to secure the power supply unit to the chassis Connect the P1 and P2 power cables to the system board connectors Close the system Place the system upright on a flat stable surface 10 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals System Battery Replacing The System Battery A A WARNING There is a danger of a new battery exploding if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer See your safety information for additional information CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Lay the system on its side on a flat and stable surface Open the system Locate the battery socket A CAUTION To avoid damage to the batter
40. age a Remove the power and data cables from the hard drive b Remove the hard drive from the hard drive cage For information on removing a 3 5 inch hard drive see Removing A 3 5 Inch Hard Drive From The Hard Drive Cage 6 Turn the hard drive cage over and remove the screws securing the hard drive to the hard drive cage Se YT 4 Figure 14 Removing and Installing the Hard Drive Screws 1 hard drive 2 hard drive screw sockets 4 3 hard drive screw slots 2 4 hard drive screws 4 1 Turn the hard drive cage 8 Remove the screws on the sides of the hard drive cage securing the hard drive to the hard drive cage 9 Liftand slide the hard drive out of the hard drive cage Figure 15 Removing and Installing the 2 5 Inch Hard Drive 1 hard drive optical drive slot 2 hard drive 3 hard drive screws 8 K NOTE The screws used to secure the hard drive to the hard drive cage are available on the system chassis as shown in callout 3 Installing A 2 5 Inch Hard Drive In The Hard Drive Cage A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off
41. als and disconnect the system from the electrical outlet and peripherals Lay the system on its side on a flat and stable surface 3 4 5 6 Inside The System Open the system Insert the intrusion switch into the intrusion switch slot and slide it to secure it Connect the intrusion switch cable to the system board Close the system A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Figure 8 Inside the System gt Toe ON hard drive hard drive bay system board heat sink assembly expansion card latch system fan 7 power supply unit 8 hard drive cage 9 hard drive cage latch 10 power switch 11 1 0 panel 31 Thermal Sensor Removing The Thermal Sensor A CAUTION Many repairs may only be done by a certified service technician You should only perform eo P fo N troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with t
42. anagement thresholds e Manage system security From the Boot Manager you can e Verify the boot mode and the secure boot status e Select a one time boot device e Perform hardware diagnostics e Configure the Intel Management Engine BIOS Extension e Update the BIOS Choosing The System Boot Mode System Setup enables you to specify the boot mode for installing your operating system e Legacy boot mode the default is the standard BIOS level boot interface e Unified Extensible Firmware Interface UEFI boot mode is an enhanced 64 bit boot interface based on UEFI specifications that overlays the system BIOS In System Setup select boot mode in the Boot List Option field of the Boot Sequence screen Once you specify the boot mode the system boots in the specified boot mode and then proceeds to install your operating system from that mode Thereafter you must boot the system in the same boot mode Legacy or UEFI to access the installed operating system Trying to boot the operating system from the other boot mode will cause the system to halt at startup NOTE Operating systems must be UEFI compatible to be installed from the UEFI boot mode DOS and 32 bit operating systems do not support UEFI and can only be installed from the Legacy boot mode E NOTE For the latest information on supported operating systems go to dell com ossupport 13 Entering System Setup 1 Turn on or restart your system 2 Press lt F2 gt If your
43. and follow the safety instructions that came with the product Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system Ensure that the following components are properly installed Expansion cards Power supply System fan Processor and heat sink Memory modules Ensure that all cables are properly connected Close the system Run the appropriate diagnostic test For more information see Using System Diagnostics If the tests fail see Getting Help 66 Troubleshooting The System Battery A CAUTION Many repairs may only be done by a certified service technician You should only perform E P YW N troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE If the system is turned off for long periods of time for weeks or months the NVRAM may lose its system configuration information This situation is caused by a defective battery Re enter the time and date in the System Setup Turn off the system and disconnect it from the electrical outlet for at least one hour Reconnect the system to the electrical outlet and turn on the system Enter the System Setup If the date and time are not correct in the Sys
44. and visible to the operating system TPM Security This option is disabled by default When the TPM Security option is enabled it displays the following advanced options e TPM ACPI Support e TPM PPI Deprovision Override e Clear e TPM PPI Provision Override NOTE Activation deactivation and clear options are not affected if you load the setup program s default values Changes to the TPM Security option take effect immediately This field lets you activate or disable the BIOS module interface of the optional Computrace Service from Absolute Software Deactivate This option is disabled by default e Disable e Activate Allows you to enable or disable the chassis intrusion alert e Disable e Enable This option is enabled by default e On Silent Once a chassis intrusion has been detected the system will add the chassis intrusion alert into the BIOS events at each cold warm boot The following option will then be displayed Option Processor XD Support OROM Keyboard Access Admin Setup Lockout Table 4 Secure Boot Option Secure Boot Enable Expert Key Management Description e Clear Intrusion Warning This option allows you to acknowledge and clear the intrusion status Allows you to enable or disable the execute disable mode of the processor e Enable processor XD Support This option is enabled by default Allows you to determine if you access the Option Read Only Memory OROM confi
45. ator lights when the system power is button on The power button controls the power supply output to the system K NOTE On ACPl compliant operating systems turning off the system using the power button causes the system to perform a graceful shutdown before power to the system is turned off 2 Optical drive optional One optional slim SATA DVD ROM drive or DVD RW drive 3 Headphone connector Ca Allows you to connect a headphone to the system 4 Microphone connector D Allows you to connect a microphone to the system Item Indicator Button or Icon Description Connector 5 USB connectors 2 Sst Allows you to connect USB devices to the system The ports are USB 3 0 compliant 6 USB connectors 2 os Allows you to connect USB devices to the system The ports are USB 2 0 compliant 7 Hard drive indicator 6 Indicates the hard drive activity Back Panel Features And Indicators Figure 2 Back Panel Features and Indicators Item Indicator Button or Icon Description Connector 1 AC power supply status Indicates power supply activity indicator 2 Self diagnostic button Indicates the health status of the non redundant power supply 3 Power supply One 290 W non redundant AC power supply 4 PS 2 mouse connector 4 Allows you to connect a PS 2 mouse to the system 5 PS 2 keyboard connector GER Allows you to connect a PS 2 keyboard to the system 6 Display ports 2 D Allow you to connect other ext
46. be prompted to create a recovery key during program or system setup Be sure to create and safely store this recovery key If you replace this system board you must supply the recovery key when you restart your system or program before you can access the encrypted data on your hard drives Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Lay the system on its side on a flat and stable surface Open the system Remove the following a system fan b all expansion cards A WARNING The heat sink and processor are hot to the touch for some time after the system has been powered down Allow the heat sink and processor to cool before handling them c heatsink and processor d memory modules Disconnect all cables from the system board Remove the eight screws that secure the system board to the chassis Hold the system board by the sides and lift it out of the chassis A CAUTION Do not lift the system board assembly by grasping a memory module processor or other components Figure 29 Removing the System Board 1 screws 8 2 system board Installing The System Board ES A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is
47. c test Select the device from the left pane and click Run Tests If there are any issues error codes are displayed Note the error code and contact Dell System Diagnostic Controls Menu Description Configuration Displays the configuration and status information of all detected devices Results Displays the results of all tests that are executed 71 Menu Description System Health Provides the current overview of the system performance Event Log Displays a time stamped log of the results of all tests run on the system This is displayed if at least one event description is recorded For information about embedded system diagnostics see the Dell Enhanced Pre boot System Assessment User Guide at dell com support manuals 72 Jumpers And Connectors System Board Jumper Settings For information on resetting the password jumper to disable a password see Table 14 System Board Jumper Settings Jumper Setting Description PSWD OO jumper engaged default The password feature is enabled lO jumper removed Clears BIOS password RTCRST OO jumper removed_default Real time clock reset Can be used for troubleshooting pins 1 and 2 U jumper engaged Recovers BIOS setting to default System Board Connectors A 22 21 2019 18 17 Figure 30 System Board Jumpers and Connectors 73 Item Connector 1 FRONTPANEL 2 PSWD 3 INT_USB 4 RTCRST 5 INT_SPKR SLOT 4 7 SLOT 3 8 SLOT 2 9 BATTERY
48. command This message is usually followed by specific information for example Printer out of paper Take the appropriate action to resolve the problem The hard drive failed initialization The hard drive failed initialization The hard drive failed initialization The hard drive failed initialization The system configuration information does not match the hardware configuration DIMM1 slot does not recognize a memory module The module should be re seated or installed A cable or connector may be loose or the keyboard or keyboard mouse controller may be faulty A memory module may be faulty or improperly seated Reinstall the memory modules and if necessary replace them The software you are attempting to run is conflicting with the operating system another program or a utility A memory module may be faulty or improperly seated Reinstall the memory modules and if necessary replace them A memory module may be faulty or improperly seated Reinstall the memory modules and if necessary replace them A memory module may be faulty or improperly seated Reinstall the memory modules and if necessary replace them Error Message Memory write read failure at address read value expecting value Memory size in CMOS invalid Memory tests terminated by keystroke No boot device available No boot sector on hard disk drive No timer tick interrupt Non system disk or disk error Not a boot diskette
49. ction to the network Indicator Indicator Code Network activity light Yellow light A blinking yellow light indicates that network activity is present on integrated network adapter Power Indicator Codes For Power Supply Press the self diagnostic button to perform a quick health check on the non redundant power supply of the system Diagnostic Indicator Condition Pattern Not lit Power is not connected or power supply is faulty Green A valid power source is connected to the power supply and the power supply is operational os D e EEEE Seen EENI Seen Beet Seat See did EIE aal did EENI Figure 4 Power Supply Status Indicator and Self Diagnostic Button 1 AC power supply status indicator 2 self diagnostic button Complete The Operating System Setup To install an operating system for the first time see the installation and configuration documentation for your operating system Be sure that the operating system is installed before installing hardware or software not purchased with the system Supported Operating Systems The following operating systems are supported e Microsoft Windows Server 2012 e Red Hat Enterprise Linux 6 5 and later K NOTE For latest information on supported operating systems see dell com ossupport Other Information You May Need A WARNING See the safety and regulatory information that shipped with your system Warranty information may be included within th
50. d follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Lay the system on its side on a flat and stable surface Disconnect the power cable from the power supply unit Open the system Disconnect the P1 and P2 power cables from the power supply unit to the system board connectors Remove the screws securing the power supply unit to the chassis 57 1 8 Press the release tab beside the power supply unit and slide the power supply unit towards the front of the system Lift the power supply unit out of the system Figure 27 Removing and Installing the Power Supply Unit 1 P1 power cable 4 power supply unit 2 P2 power cable 5 screws 4 3 release tab Installing The Power Supply Unit A CAUTION Many repairs may only be done by a certified service technician You should only perform Oo Mm NR mm He ta N 58 troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Lay the system on its side on a flat and st
51. done by a certified service technician You should only perform sa ep en FP Sa N d 10 troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Lay the system on its side on a flat and stable surface Open the system Slide the power switch through the slot on the front of the system and secure it to the system Route the power switch cable through the chassis clip Connect the power switch cable to the power switch connector on the system board Install the following components a optical drive For information on installing the optical drive see Installing The Optical Drive b bezel Close the system Place the system upright on a flat stable surface Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Input Output Panel Removing The Input Output Panel IN CAUTION Many repairs may only be done by a certified service technician You should only perform o d ep mm P z ba 34 troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or tele
52. e Deletes the selected key e Reset All Keys Resets to default setting e Delete All Keys Deletes all the keys 19 Option Table 5 Performance Option Multi Core Support Intel SpeedStep C States Control Limit CPUID Value Intel TurboBoost Hyper Thread Control Table 6 Power Management Option AC Recovery Auto On Time 20 Description K NOTE If you disable the Custom Mode all the changes will be erased and the keys will restore to default settings Description Specifies whether the processor will have one or all cores enabled The performance of some applications will improve with the additional cores e All Enabled by default e 1 e 2 Allows you to enable or disable the Intel SpeedStep mode of the processor This option is enabled by default Allows you to enable or disable the additional processor sleep states This option is enabled by default This field limits the maximum value the processor standard CPUID function will support e Enable CPUID Limit This option is disabled by default K NOTE Some operating systems will not complete installation when the maximum CPUID function is greater than three Allows you to enable or disable Intel TurboBoost mode of the processor Disabled Does not allow the Intel TurboBoost driver to increase the performance state of the processor above the standard performance e Enabled Allows the Intel TurboBoost driver to increas
53. e done by a certified service technician You should only perform Ep Dm P ON troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE When troubleshooting an expansion card see the documentation for your operating system and the expansion card Run the appropriate diagnostic test For more information see Using System Diagnostics Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system Ensure that each expansion card is firmly seated in its connector Close the system If the problem is not resolved turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system Remove all expansion cards installed in the system Close the system Run the appropriate diagnostic test For more information see Using System Diagnostics If the tests fail see Getting Help For each expansion card you removed in step 8 perform the following steps a Turn off the system and attached peripherals and disconnect the system from the electrical outlet b Open the system c Reinstall one of the expansion cards d Close the system e Run the appropriate diagnostic test For
54. e the performance of the processor or graphics processor Allows you to enable or disable the Hyper Threading technology This option is enabled by default Description Specifies how the system will respond when AC power is applied after an AC power loss You can set the AC Recovery to e Power Off e Power On e Last Power State This option sets the time of the day when you would like the system to turn on automatically Time is kept in standard 12 hour format hour minutes seconds The startup time can be changed by typing the values in the time and A M P M fields e Disabled The system will not automatically power up e Every Day The system will power up every day at the time you specified above Option Deep Sleep Control Fan Control Override USB Wake Support Wake on LAN Block Sleep Table 7 POST Behavior Option Numlock LED Keyboard Errors MEBx Hotkeys Description e Weekdays The system will power up Monday through Friday at the time you specified above e Select Days The system will power up on days selected above at the time you specified above NOTE This feature does not work if you turn off your system using the switch on a power strip or surge protector or if Auto Power is set to disabled Allows you to define the controls when Deep Sleep is enabled e Disabled e Enabled in S5 only e Enabled in S4 and S5 This option is disabled by default Controls the speed of the sy
55. ernal display devices to the system Item Indicator Button or Icon Description Connector 7 USB connectors 2 ss Allow you to connect USB devices to the system The ports are USB 3 0 compliant 8 Video connector CH Allows you to connect a VGA display to the system 9 Line out connector gt Allows you to connect other output devices to the system 10 Line in microphone Allows you to connect other external audio devices to the connector system 11 Expansion card slots 4 Allow you to connect up to three full height PCle expansion cards and one full height PCI expansion card 12 Security cable slot A Allows you to connect a cable lock to the system 13 Padlock ring A Locks the cover release latch 14 Ethernet connector s2 One integrated 10 100 1000 Mbps NIC connector 15 USB connectors 4 eet Allow you to connect USB devices to the system The ports are USB 2 0 compliant 16 Serial connector lolol Allows you to connect a serial device to the system NIC Indicator Codes Figure 3 NIC Indicator Codes 1 link indicator 2 activity indicator Indicator Indicator Code Link integrity light on Green a good 10 Mbps connection exists between the network and the system integrated network adapter Green a good 100 Mbps connection exists between the network and the system Orange a good 1000 Mbps connection exists between the network and the system Off no light the system is not detecting a physical conne
56. gions are displayed Select the appropriate language under the country of your choice Select your business segment The main support page for the selected business segment is displayed 5 Select the appropriate option depending on your requirement K NOTE If you have purchased a Dell system you may be asked for the Service Tag Locating Your System Service Tag Your system is identified by a unique Express Service Code and Service Tag number The Express Service Code and Service Tag are found on the front of the system by pulling out the information tag This information is used by Dell to route support calls to the appropriate personnel Documentation Feedback If you have feedback for this document write to documentation_feedback dell com Alternatively you can click on the Feedback link in any of the Dell documentation pages fill up the form and click Submit to send your feedback 85
57. guration screens via hotkeys during boot These settings prevent access to the Intel RAID CTRL I or Intel Management Engine BIOS Extension CTRL P F12 e Enable User may enter OROM configuration screens via the hotkey e One Time Enable User can enter the OROM configuration screens via the hotkeys during the next boot After the boot the setting will revert to disabled e Disable User cannot enter the OROM configuration screens via the hotkey The OROM Keyboard Access option is set to Enable by default Allows you to enable or disable the option to enter setup when an admin password is set e Enable Admin Setup Lockout This option is not set by default Description Allows you to enable or disable Secure Boot feature e Disable e Enable K NOTE For Secure Boot to be enabled the system has to be in the UEFI boot mode and the Enable Legacy Option ROMs needs to be turned off Allows you to manipulate the security key databases only if the system is in Custom Mode The Enable Custom Mode option is disabled by default The options are e PK e KEK e db e dbx If you enable the Custom Mode the relevant options for PK KEK db and dbx are displayed The options are e Save to File Saves the key to a user selected file e Replace from File Replaces the current key with a key from a user selected file e Append from File Adds a key to the current database from a user selected file e Delet
58. he product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Lay the system on its side on a flat and stable surface Open the system Disconnect the thermal sensor connector from the system board Remove the thermal sensor cable from the chassis clip Press the tabs on the thermal sensor and remove the thermal sensor from the chassis 2 3 Figure 9 Removing and Installing the Thermal Sensor 1 thermal sensor 2 tabs 2 3 chassis clip 4 thermal sensor connector Installing The Thermal Sensor A CAUTION Many repairs may only be done by a certified service technician You should only perform 32 troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Lay the system on its side on a flat and stable surface 3 Open the system 4 Align the tabs with the thermal sensor slot on the chassis and secure the thermal sensor to the chassis 5 Route the thermal sensor cable through the chassis clip and connect the thermal sensor connector to the system board Close the system
59. hooting A Wet System A CAUTION Many repairs may only be done by a certified service technician You should only perform So gt 8 troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system Disassemble the following components from the system Hard drives Expansion cards Power supply System fan Processor and heat sink Memory modules Let the system dry thoroughly for at least 24 hours Reinstall the components you removed in step 3 Close the system Turn on the system and attached peripherals If the system does not start properly see Getting Help Run the appropriate diagnostic test For more information see Using System Diagnostics If the tests fail see Getting Help Troubleshooting A Damaged System A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read
60. ideo Video type Environmental Specifications Temperature Operating Storage Relative Humidity maximum Operating Storage 78 Up to four 3 5 inch internal cabled SATA or SATA SSD drives and one optical disk drive optional Two 3 5 inch and two 2 5 inch optional internal cabled SATA or SATA SSD drives Up to four 3 5 inch and two 2 5 inch optional internal cabled SATA or SATA SSD drives E NOTE If you install more than four hard drives you need to get an additional SATA controller card SATA cables minimum 1 6 ft and power extension cables Optional slim 9 5 mm SATA DVD ROM drive or DVD RW drive Two 10 100 1000 Mbps 9 pin DTE 16550 compatible Four 4 pin USB 2 0 compliant Two 4 pin USB 3 0 compliant Two 15 pin VGA display ports Two 4 pin USB 2 0 compliant Two 4 pin USB 3 0 compliant Integrated Intel HD P4600 Graphics E NOTE This is available only on select Intel Xeon processors 5 C to 35 C 41 F to 95 F 40 C to 65 C 40 F to 149 F 20 to 80 non condensing 5 to 95 non condensing Maximum Vibration Operating Storage Maximum Shock Operating Storage Altitude Operating Storage 0 26 Grms 2 20 Gims 40G 105 G 15 20 m to 3048 m 50 ft to 10 000 ft K NOTE In compliance with the requirements of the official Chinese standards the operating altitude for systems shipping in China is in the range of 15 2 m to 5000 m 50 ft
61. information on installing the bezel see Installing The Bezel 13 Close the system 14 Place the system upright on a flat stable surface 15 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Removing The Optical Drive Fit CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Lay the system on its side on a flat and stable surface Open the system Remove the power and data cables from the optical drive and hard drives if applicable 45 Remove the bezel For more information on removing the bezel see Removing The Bezel Remove the hard drive cage For more information on removing the hard drive cage see Removing The Hard Drive Cage Remove the screws securing the optical drive to the optical drive hard drive slot Slide the optical drive out of the optical drive hard drive slot Install the optical drive filler into the optical drive hard drive slot Install the hard drive cage into the system
62. is document or as a separate document e The Owner s Manual provides information about system features and describes how to troubleshoot the system and install or replace system components This document is available online at www dell com poweredgemanuals e Any media that ships with your system that provides documentation and tools for configuring and managing your system including those pertaining to the operating system system management software system updates and system components that you purchased with your system e For latest information on supported operating systems see dell com ossupport e NOTE Always check for updates on dell com support manuals and read the updates first because they often supersede information in other documents E NOTE When upgrading your system it is recommended that you download and install the latest BIOS driver and systems management firmware on your system from dell com support 11 Using The System Setup And Boot Manager System Setup enables you to manage your system hardware and specify BIOS level options The following keystrokes provide access to system features during startup Keystroke Description lt F2 gt Enters the System Setup lt F12 gt Enters the Boot Manager From the System Setup you can e Change the NVRAM settings after you add or remove hardware e View the system hardware configuration e Enable or disable integrated devices e Set performance and power m
63. ite to the floppy or hard drive selected drive Warning Messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task For example before you format a hard drive a message warns you that you may lose all data on the hard drive Warning messages usually interrupt the task and require you to respond by typing y yes or n no NOTE Warning messages are generated by either the application or the operating system For more information see the documentation that accompanied the operating system or application Alert Messages Systems management software generates alert messages for your system Alert messages include information status warning and failure messages for drive temperature fan and power conditions For more information see the systems management software documentation 84 Getting Help Contacting Dell NOTE Dell provides several online and telephone based support and service options If you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Go to dell com contactdell 2 Select your country or region from the interactive world map When you select a region the countries for the selected re
64. ive In The Hard Drive Bay A CAUTION Many repairs may only be done by a certified service technician You should only perform eo P to N 42 troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Lay the system on its side on a flat and stable surface Open the system Align the ridges of the hard drive carrier with the grooves on the hard drive bay Insert the hard drive into the hard drive bay until it clicks into place Connect the power and data cables to the hard drive K NOTE For information on cabling the hard drives refer to the System Information Label on the system cover NOTE SATA cables that connect to the 3 5 inch hard drives in the hard drive bay should be at a right angle to the hard drive bay or you will not be able to close the system Close the system Place the system upright on a flat stable surface Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 10 Reboot the system and press lt F2 gt to enter the System Setup and ensure that the hard drive controller is enabled 11 Exi
65. m Assessment Diagnostics The Enhanced Pre Boot System Assessment ePSA diagnostics also known as system diagnostics performs a complete check of your hardware The ePSA is embedded with the BIOS and is launched by the BIOS internally The embedded system diagnostics provides a set of options for particular device groups or devices allowing you to A Ea Run tests automatically or in an interactive mode Repeat tests Display or save test results Run thorough tests to introduce additional test options to provide extra information about the failed device s View status messages that inform you if tests are completed successfully View error messages that inform you of problems encountered during testing CAUTION Use the system diagnostics to test only your system Using this program with other systems may cause invalid results or error messages NOTE Some tests for specific devices require user interaction Always ensure that you are present at the system terminal when the diagnostic tests are performed Power on the system As the system boots press the lt F12 gt key as the Dell logo is displayed On the boot menu screen select the Diagnostics option The Enhanced Pre boot System Assessment window is displayed listing all devices detected in the system The diagnostics starts running the tests on all the detected devices If you wish to run a diagnostic test on a specific device press lt Esc gt and click Yes to stop the diagnosti
66. nk onto the processor c Align the heat sink screws with the corresponding slots on the system board d Tighten the four screws to secure the heat sink to the system board E NOTE Tighten the screws diagonally opposite to each other Do not over tighten the heat sink retention screws when installing the heat sink To prevent over tightening tighten the heat sink retention screw until resistance is felt and stop once the screw is seated The screw tension should be no more than 6 in Ib 6 9 kg cm E NOTE Do not remove the processor shield retention screw Connect the processor fan cable to the system board Close the system Place the system upright on a flat stable surface Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Press lt F2 gt to enter the System Setup and check that the processor information matches the new system configuration Run the system diagnostics to verify that the new processor operates correctly Power Supply Your system supports 290 W AC power supply Removing The Power Supply Unit A CAUTION Many repairs may only be done by a certified service technician You should only perform ea BP fa N troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read an
67. not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION If you are using the Trusted Program Module TPM with an encryption key you may be prompted to create a recovery key during program or system setup Be sure to create and safely store this recovery key If you replace this system board you must supply the recovery key when you restart your system or program before you can access the encrypted data on your hard drives Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Lay the system on its side on a flat and stable surface Unpack the new system board assembly A CAUTION Do not lift the system board assembly by grasping any components Lower the system board into the chassis Push the system board towards the back of the chassis until the system board clicks into place Secure the system board to the chassis using the eight screws K NOTE It is recommended that you install screws from diagonally opposite corners Install the following a heat sink assembly and processor b memory modules c expansion cards d system fan 61 For more installation information see Installing System Components Reconnect all cables to the system board Close the system 10 Place the system upright on a flat stable surface 11 Reconnect the system to its electrical outlet and turn
68. nsion Card Slot Processor Connection Height Length Link Width Slot Width 1 Processor Full Height Half Length x16 x16 2 Platform Controller Hub Full Height Half Length x1 x1 PCH 4 Platform Controller Hub Full Height Half Length x4 x16 PCH Ed E E NOTE Only slot 1 supports Generation 2 and 3 PCle expansion cards Slots 2 and 4 support Generation 2 PCle expansion cards NOTE The expansion cards are not hot swappable NOTE The power consumption of the PCle expansion cards is less than 25 W Removing An Expansion Card SA CAUTION Many repairs may only be done by a certified service technician You should only perform 52 troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Lay the system on its side on a flat and stable surface Open the system Disconnect all the cables from the expansion card Holding the card by its edge pull the card to disengage from the connector and lift the card out of the chassis If you are removing the card permanently install a filler bracket in the empty card slot K NOTE Filler brackets must be installed over empty
69. o e Disabled e Enabled e Enabled w PXE this option is enabled by default Enable UEFI Network Stack NOTE Depending on the system and the devices installed the items listed in this section may or may not be displayed Allows you to define the serial port settings You can set the serial port to e Disabled e COM e COM2 e COM3 e COM4 K NOTE The operating system may allocate resources even though the setting is disabled Allows you to configure the operating mode of the integrated hard drive controller e Disabled The SATA controllers are hidden e ATA SATA is configured for ATA mode e AHC SATA is configured for AHCI mode e RAID ON SATA is configured to support RAID mode Allows you to enable or disable the various on board drives e SATA 0 e SATA 1 e SATA 2 e SATA 3 This field controls if the hard drive errors for the integrated drives are reported during system startup This technology is part of the SMART Self Monitoring Analysis and Reporting Technology specification e Enable SMART Reporting This option is disabled by default This field configures the integrated USB controller If Boot Support is enabled the system is allowed to boot any type of USB mass storage devices HDD memory key floppy If the USB port is enabled the device attached to this port is enabled and available for the operating system Option Audio Miscellaneous Devices Table 3 Security Option
70. ons that came with the product If the system is operational run the appropriate diagnostic test See Using System Diagnostics for available diagnostic tests If diagnostics indicates a fault follow the corrective actions provided by the diagnostic program If the system is not operational turn off the system and attached peripherals and unplug the system from the power source Wait at least 10 seconds and then reconnect the system to power Turn on the system and attached peripherals and note the messages on the screen If an error message is displayed indicating a fault with a specific memory module go to step 12 Enter the System Setup and check the system memory setting Make any changes to the memory settings if needed If the memory settings match the installed memory but a problem is still indicated go to step 12 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system Check the memory channels and ensure that they are populated correctly Reseat the memory modules in their sockets Close the system Enter the System Setup and check the system memory setting If the problem is not resolved proceed with the next step Open the system If a diagnostic test or error message indicates a specific memory module as faulty swap or replace the module with a known good memory module To troubleshoot an unspecified faulty memory module replace the memory module in
71. phone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Lay the system on its side on a flat and stable surface Open the system Remove the bezel Disconnect the UO panel data and USB data cables from the system board Remove the UO panel data and USB data cables from the chassis clip Remove the screw securing the UO panel to the system Slide the 1 0 panel towards the front of the system to release it and pull the UO panel along with its cable out of the system Figure 11 Removing and Installing the UO Panel 1 1 0 panel 2 screw Installing The Input Output Panel A CAUTION Many repairs may only be done by a certified service technician You should only perform o mm N o S P MN hl ch O troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Lay the system on it
72. s go to step 7 1 Disconnect the keyboard and mouse cables from the system briefly and reconnect them Connect the keyboard mouse to the USB port s on the opposite side of the system 3 If the problem is resolved restart the system enter the System Setup and check if the non functioning USB ports are enabled 4 Replace the keyboard mouse with another working keyboard mouse 5 Ifthe problem is resolved replace the faulty keyboard mouse 64 If the problem is not resolved proceed to the next step to begin troubleshooting the other USB devices attached to the system Power down all attached USB devices and disconnect them from the system Restart the system and if your keyboard is functioning enter the System Setup Verify that all USB ports are enabled on the Integrated Devices screen in the System Setup options If your keyboard is not functioning you can also use remote access If the system is not accessible reset the NVRAM CLR jumper inside your system and restore the BIOS to the default settings Reconnect and power on each USB device one at a time If a device causes the same problem power down the device replace the USB cable with a known good cable and power up the device If all troubleshooting fails see Getting Help Troubleshooting A Serial VO Device 1 2 3 4 Turn off the system and any peripheral devices connected to the serial port Swap the serial interface cable with a working cable
73. s side on a flat and stable surface Open the system Insert the I 0 panel into the slot on the front of the chassis Tighten the screw to secure the 1 0 panel to the chassis Route the 1 0 panel data cable and USB data cables through the chassis clip Connect the 1 0 panel data cable and USB data cables to the system board Install the bezel Close the system Place the system upright on a flat stable surface Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 35 Hard Drives A CAUTION Do not turn off or reboot your system while the hard drive is being formatted Doing so can cause a hard Ed E E drive failure NOTE Use only hard drives that have been tested and approved for use with your system NOTE For installing more than four hard drives you need an additional SATA controller card SATA cables minimum 1 6 ft and power extension cables NOTE Use the vertical type SATA cables to connect hard drives in the hard drive cage to avoid damaging the connector pins This is applicable for the 2 5 inch hard drives and optical drive NOTE SATA cables that connect to the 3 5 inch hard drives in the hard drive bay should be at a right angle to the hard drive bay or you will not be able to close the system Removing The Hard Drive Cage A CAUTION Many repairs may only be done by a certified service technician You should only perform eo P EO N 36
74. stem Close the system Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Reboot the system and press lt F2 gt to enter the System Setup and ensure that the hard drive controller is enabled 11 Exit the System Setup program and reboot the system 12 Install any software required for the hard drive operation as described in the documentation for the hard drive Removing A 2 5 Inch Hard Drive From The Hard Drive Cage CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product K NOTE If you install an optical drive you cannot install 2 5 inch hard drives 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Lay the system on its side on a flat and stable surface 3 Open the system 4 Remove the power and data cables from the hard drive in the hard drive cage 5 Remove the hard drive cage from the system For information on removing the hard drive cage see Removing The Hard Drive Cage K NOTE If you have a 3 5 inch hard drive seated in the hard drive c
75. stem fan This option is disabled by default K NOTE When enabled the fan runs at full speed This option allows you to enable USB devices to wake the system from standby e Enable USB Wake Support This option is disabled by default This option allows the system to power up from the off state when triggered by a special LAN signal Wakeup from the Standby state is unaffected by this setting and must be enabled in the operating system This feature only works when the system is connected to AC power supply The options differ based on the form factor Disabled Does not allow the system to power on by special LAN signals when it receives a wakeup signal from the LAN or wireless LAN e LAN Only Allows the system to be powered on by special LAN signals e LAN with PXE Boot Allows the system to be powered on by special LAN or PXE bootsignals This option is disabled by default This option lets you block entering to sleep S3 state in operating system environment e Block Sleep S3 state This option is disabled by default Description Specifies if the NumLock function can be enabled when the system boots This option is enabled by default Specifies whether keyboard related errors are reported when it boots This option is enabled by default Specifies whether the MEBx Hotkey function should be enabled when the system boots e Enable MEBx Hotkey This option is enabled by default 21 Table 8
76. t the System Setup program and reboot the system 12 Install any software required for the hard drive operation as described in the documentation for the hard drive Removing A Hard Drive From A Hard Drive Carrier Detach the hard drive carrier from the hard drive by pushing out at the edges of the carrier and remove the hard drive 1 Figure 17 Removing and Installing the Hard Drive From a Hard Drive Carrier 1 hard drive 2 hard drive carrier Installing A Hard Drive Into A Hard Drive Carrier 1 Align the screw holes on the hard drive with the screws on the hard drive carrier 2 Press the hard drive into the hard drive carrier to secure it Optical Drive Installing The Optical Drive A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE If you install an optical drive you cannot install 2 5 inch hard drives K NOTE For installing an optical drive and four hard drives you need an additional power extension cable 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Lay the system on its side on
77. t type from the list 7 Select your system model and the product support page of your system is displayed 8 Click Drivers amp Downloads 9 On the Drivers and Downloads screen under the Operating System drop down list select BIOS 10 Identify the latest BIOS file and click Download File 11 Select your preferred download method in the Please select your download method below window and click Download File The File Download window is displayed 12 Click Save to save the file on your system 13 Click Run to install the updated BIOS settings on your system Follow the instructions on the screen Responding To Error Messages If an error message is displayed while the system is booting make a note of the message For more information see System Messages K NOTE After installing a memory upgrade it is normal for your system to display a message the first time you start your system System Setup Options K NOTE Depending on the system and its installed devices the items listed in this section may or may not Table 1 General Option Description System Information Displays the following information System Information Displays BIOS Version Service Tag Asset Tag Ownership Tag Ownership Date Manufacture Date and the Express Service Code Memory Information Displays Memory Installed Memory Available Memory Speed Memory Channels Mode Memory Technology DIMM 1 Size DIMM 2 Size DIMM 3 Si
78. tem Setup check the SEL for system battery messages If the problem is not resolved see Getting Help NOTE Some software may cause the system time to speed up or slow down If the system seems to operate normally except for the time kept in the System Setup the problem may be caused by software rather than by a defective battery Troubleshooting A Non Redundant Power Supply A CAUTION Many repairs may only be done by a certified service technician You should only perform 3 4 5 6 troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Press the self diagnostic button on the power supply If the power supply status indicator is not lit turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system Reseat the power supply and the cables Close the system If the problem persists see Getting Help Troubleshooting Cooling Problems A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell
79. the chassis also functions as a bicolored diagnostic LED The diagnostic LED is only active and visible during the Power On Self Test POST process Once the operating system starts to load it is no longer visible Amber LED blinking scheme The pattern is 2 or 3 blinks followed by a short pause then x number of blinks up to 7 The repeated pattern has a long pause inserted in the middle For example 2 3 2 amber blinks short pause 3 amber blinks followed by long pause then repeats Table 13 Power LED Diagnostics Amber LED State off off blinking steady off Amber LED State 21 2 2 23 2 4 25 2 6 27 3 1 3 2 White LED State Description off system is off blinking system is in sleep state off power supply unit PSU failure off PSU is working but failed to fetch code steady system is on Description system board failure system board PSU or PSU cabling failure system board memory or processor failure coin cell battery failure corrupt BIOS processor configuration failure or processor failure memory modules are detected but a memory failure possible peripheral card or system board failure possible USB failure 63 Amber LED State Description 3 3 no memory modules are detected 3 4 possible system board error 3 5 memory modules are detected but a memory configuration or compatibility error 3 6 possible system board resource and or hardware failure 3 7 some other failure with messages on screen
80. the first DIMM socket with a module of the same type and capacity If an error message is displayed on the screen this may indicate a problem with the installed DIMM type s incorrect DIMM installation or defective DIMM s Follow the on screen instructions to resolve the problem For more information see General Memory Module Installation Guidelines Close the system As the system boots observe any error message that is displayed and the diagnostic indicators on the front of the system If the memory problem is still indicated repeat step 12 through step 15 for each memory module installed If the problem persists after all memory modules have been checked see Getting Help Troubleshooting An Optical Drive A 9 CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Try using a different CD or DVD Enter the System Setup and ensure that the integrated SATA controller and the drive s SATA port are enabled Run the appropriate diagnostic test Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system Remove the front bezel
81. the interior of your system 29 Removing The Intrusion Switch A CAUTION Many repairs may only be done by a certified service technician You should only perform 7 P oO N troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Lay the system on its side on a flat and stable surface Open the system Disconnect the intrusion switch cable from the system board Slide the intrusion switch and push it out of the intrusion switch slot Figure 7 Removing and Installing the Intrusion Switch 1 intrusion switch slot 2 intrusion switch 3 intrusion switch cable Installing The Intrusion Switch A CAUTION Many repairs may only be done by a certified service technician You should only perform 30 troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripher
82. the password on the system s internal hard disk drive The Internal HDD_0 Password enables several security features 1 Enter the old password 2 Enter the new password 3 Confirm the new password The drive does not have a password set by default Enable strong password This option is disabled by default This field controls the minimum and maximum number of characters allowed for the admin and system passwords 17 Option Description Password Bypass Password Change TPM Security Computrace R Chassis Intrusion e Admin Password Min e Admin Password Max e System Password Min e System Password Max Allows you to bypass the System Password and the internal HDD password prompts during a system restart e Disabled Always prompt for the system and internal HDD password when they are set This option is disabled by default e Reboot Bypass Bypass the password prompts on restarts warm boots NOTE The system always prompts for the system and internal HDD passwords when powered on from the off state a cold boot Also the system always prompts for passwords on any module bay HDDs that may be present Allows you to determine whether changes to the system and hard disk passwords are permitted when an administrator password is set Allow Non Admin Password Changes This option is enabled by default This option lets you control whether the Trusted Platform Module TPM in the system is enabled
83. to 16400 ft K NOTE For altitudes above 2950 ft the maximum operating temperature is derated 1 F 550 ft 15 20 m to 10 668 m 50 ft to 35 000 ft 79 80 System Messages Error Messages Error Message Address mark not found Alert Previous attempts at booting this system have failed at checkpoint nnnn For help in resolving this problem please note this checkpoint and contact Dell Technical Support Alert Security override Jumper is installed Attachment failed to respond Bad command or file name Bad error correction code ECC on disk read Controller has failed Data error Decreasing available memory Diskette drive 0 seek failure Diskette read failure Description The BIOS found a faulty disk sector or could not find a particular disk sector The system failed to complete the boot routine three consecutive times for the same error Contact Dell and report the checkpoint code nnnn to the support technician The MFG_MODE jumper has been set and AMT Management features are disabled until it is removed The floppy or hard drive controller cannot send data to the associated drive Ensure that you have spelled the command correctly put spaces in the proper place and used the correct pathname The floppy or hard drive controller detected an uncorrectable read error The hard drive or the associated controller is defective The floppy or hard drive cannot read the data
84. troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Lay the system on its side on a flat and stable surface Open the system If applicable remove the power and data cables from the hard drives in the hard drive cage Remove the bezel Slide and hold the hard drive cage latch and pull the hard drive cage out of the system Figure 12 Removing and Installing the Hard Drive Cage 1 hard drive cage 2 hard drive cage latch Installing The Hard Drive Cage A CAUTION Many repairs may only be done by a certified service technician You should only perform son em mm P wN troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Lay the system on its side on a flat and stable surface Open
85. utlet Remove the cover Replace the PSWD jumper on the system board Close the system Power on the system Go to the system setup and assign a new system or admin password For information on assigning a system or admin password see Assigning A System And Admin Password 75 76 Technical Specifications Processor Processor type Expansion Bus Bus type Expansion slots Memory Architecture Memory module sockets Memory module capacities Minimum RAM Maximum RAM Drives Hard drives Four hard drive systems e One Intel Xeon processor E3 1225v3 or e One Intel Pentium processor G3220 PCI Express Generation 2 and 3 Slot 1 One full height half length x16 PCle Gen3 card slot connected to processor Slot 2 One full height half length x1 PCle Gen2 card slot connected to Platform Controller Hub PCH Slot 3 One full height half length PCI 32 33 card slot connected to PCle and PCI Bridge Slot 4 One full height half length x16 x4 PCle Gen2 card slot connected to PCH 1333 MT s or 1600 MT s DDR3 unbuffered Error Correcting Code ECC DIMMs Support for advanced ECC or memory optimized operation Four 240 pin 2 GB single rank 4 GB single and dual rank and 8 GB dual rank 2 GB 32 GB Up to four 3 5 inch internal cabled SATA or SATA SSD hard drives 71 Drives Six hard drive systems Optical drive Connectors Back NIC Serial USB Video Front USB V
86. ve Into A Hard Drive Carrier Optical Drive Installing The Optical Drive Removing The Optical Drive System Memory General Memory Module Installation Guidelines Sample Memory Configurations Removing Memory Modules Installing Memory Modules System Fan Removing The System Fan Installing The System Fan Expansion Cards Expansion Card Installation Guidelines Removing An Expansion Card Installing An Expansion Card Processors Removing The Processor Installing The Processor Power Supply Removing The Power Supply Unit Installing The Power Supply Unit System Battery Replacing The System Battery System Board Removing The System Board Installing The System Board au 61 Entering The Service Tag After Replacing The System Board 62 4 Troubleshooting Your SYStE ees sek ees De Nee se eke Ke ka RR eeu Ro Ene ese ks 63 Safety First For You And Your System 63 Power LED Diagnostics 63 Memory Beep Gode 2 EDE Ee Ge GE kg N Ee ee Ee Be ee ee ee Ge AE ee eg De ee geesde EN 64 Troubleshooting System Startup Failure EE 64 Troubleshooting External Connections EE 64 Troubleshooting The Video SubsySteM ENEE 64 Troubleshooting AUSB Devit mass ed vd EE Re ee ee ee edge ek ee ed De De ee ee es 64 Troubleshooting A Serial VO Deviee ENEE 65 Troubleshooting A NIC Troubleshooting A Wet System Troubleshooting A Damaged System 66 Troubleshooting The System Batter 67 Troubleshooting A Non Redundant
87. word jumper is disabled the existing System Password and admin Password is deleted You do not need to provide the system password to log on to the system To enter the System Setup press lt F2 gt immediately after a power on or reboot 1 In the System BIOS or System Setup screen select Security and press lt Enter gt The Security screen is displayed 2 Select System Password enter your system password and press lt Enter gt or lt Tab gt Use the following guidelines to assign the system password A password can have up to 32 characters The password can contain the numbers 0 through 9 Only the following special characters are allowed space OG D 0 C w Re enter the system password that you entered earlier and click OK 4 Select Admin Password enter your system password and press lt Enter gt or lt Tab gt A message prompts you to retype the admin password 5 Re enter the admin password that you entered earlier and click OK E Press lt Esc gt and a message prompts you to save the changes 1 Press lt Y gt to save the changes and exit from the System Setup The system reboots Deleting Or Changing An Existing System And Admin Password Ensure that the Password Status is Unlocked in the System Setup before attempting to delete or change the existing System and or admin password You cannot delete or change an existing System or admin password if the Password
88. y connector you must firmly support the connector while installing or removing a battery Press the release latch to allow the battery to pop up from the socket and lift the battery out of the system 2 AN f N Figure 28 Removing and Installing the System Battery 1 release latch 2 system battery To install a new system battery hold the battery with the facing up and slide it under the securing tabs at the positive side of the connector Press the battery straight down into the connector until it snaps into place Close the system Place the system upright on a flat stable surface 59 10 11 12 Reconnect the system to the electrical outlet and turn the system on including any attached peripherals Press lt F2 gt to enter the System Setup to confirm that the battery is operating properly Enter the correct time and date in the System Setup Time and Date fields System Board Removing The System Board A A 60 CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION If you are using the Trusted Program Module TPM with an encryption key you may
89. y perform eo BE N troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION Do not operate the system with the cover removed for a duration exceeding 5 minutes Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Lay the system on its side on a flat and stable surface Hold the system fan by the sides with the cable end facing the bottom of the chassis Align the four grommets of the system fan with the four grooves on the sides of the system fan Pass the grommets through the corresponding grooves on the system fan Stretch the grommets and slide the system fan towards the chassis till it locks into place K NOTE Install the lower two grommets first A CAUTION Do not remove or install the system fan by holding the blades Connect the system fan power cable to the system fan connector on the system board Close the system Place the system upright on a flat stable surface Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 51 Expansion Cards Expansion Card Installation Guidelines Table 12 Supported PCI Express Expansion Cards Expa
90. ystem fan Removing The System Fan A DD 50 CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION Never operate your system with the system fan removed System can overheat and result in shutdown of the system and loss of data CAUTION Do not operate the system with the cover removed for a duration exceeding 5 minutes Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Lay the system on its side on a flat and stable surface Open the system Disconnect the system fan power cable from the system board A CAUTION Do not remove or install the system fan by holding the blades Stretch the grommets securing the fan to the chassis to ease the removal of the fan Hold the system fan by the sides slide it out Repeat steps 5 and 6 to release all four sides of the system fan Figure 23 Removing and Installing the System Fan 1 system fan 2 grommets 4 3 system fan power cable Installing The System Fan A CAUTION Many repairs may only be done by a certified service technician You should onl
91. ze and DIMM 4 Size PCI Information Displays SLOT1 SLOT2 SLOT3 and SLOTA Processor Information Displays Processor Type Core Count Processor ID Current Clock Speed Maximum Clock Speed Processor L2 Cache Processor L3 Cache HT Capable and 64 Bit Technology Device Information Displays SATA 0 SATA 1 SATA 2 SATA 3 LOM MAC Address Audio Controller and Video Controller Boot Sequence Boot Sequence Allows you to specify the order in which the system attempts to find an operating system The options are Diskette drive STXXXXXX STXXXXXX USB storage device CD DVD CD RW drive Onboard NIC Boot List Option Allows you to choose or change the boot mode for installing your operating system The options are Legacy UEFI K NOTE If you boot the system to the BIOS boot mode after installing an operating system with UEFI boot mode the system does not respond You must boot to the same boot mode in which you installed the operating system Advanced Boot Options Enable Legacy Option ROMs This option is enabled by default 15 Option Date Time Table 2 System Configuration Option Integrated NIC Serial Port SATA Operation Drives SMART Reporting USB Configuration Description Allows you to set the date and time Changes to the system date and time take effect immediately Description Allows you to enable or disable the integrated network card You can set the integrated NIC t

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