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HP ProBook 440 G1

1. 12 emt NUES 13 T usa dence aha 14 snp noa 15 Service tag PCID label 1 sn destwrawseineaginvaniona feathers 16 Service R E 16 PEID label true 17 3 paris catalog SERERE LUV E FA FREE B HEC LER E CE PHAR 19 Computer major components sseeeeeeeceececececeeceaaeeeaeeedeeeeeeceececeeceeeeeeceeeeeauaeseeeeeseeeereeeeeeess 19 Display components ora cep E UN VENDU 23 Plastics QU 24 4 Pero 25 Mss stored VIG io oque cep ren QUA tp EHE SEEE E pev pd E HEP H ER SEEK DA OD qu REF O PII 26 Miscellaneous parts aoo poster birra deter nist t ro aspi 27 Sequential part number listing oce dte ast ieee nen nup noc 27 4 Removal and replacement procedures preliminary requirements 31 Tools reg ired Lo eoi RE nae E EEUU TUAM a dee 31 Service considerations itm T
2. 111 Using Windows 8 operating system media purchased separately 111 Using Windows Refresh for quick and easy recovery 112 Remove everything and reinstall Windows ccccceeeceeeeeeeeeeeeeeesaeeeeeeeseeeeeeeteeeeeee 112 Using HP Software Setup mit pn ROBAR EROR ARR RIDE 113 12 Backup and recovery in Windows 7 eee eee eee eene nenne ennt 114 Creating recovery media with HP Recovery Disc 114 Creating recovery bis n ietagpen hien ce lbp petu tim SH prd bu px bebe 115 Backing up your information rax d ace E Rr etri Feo ton fua tse Rd PINE bei an UN 115 Performing system recovery sese eee ea RED vr Coste ba ES HM 116 Using the Windows recovery tools nive pires egenis 116 Using tl recovery tools dedans o read Uni lan d bra 117 Using a Windows 7 operating system DVD purchased separately 117 13 Backup and Recovery in SUSE Linux ee ee eee e e eee e rote o eoe epe e e ebbe e oboe e eee eee eee ee eese ee ee poa 119 Backing up your information adus pes
3. Linux 2 Microphone mute light Amber Microphone is off 3 Num lock light On Num lock is on 4 p Wireless light e White An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth amp device is on e Amber All wireless devices are off 5 Mute light e Amber Computer sound is off e Computer sound is on 6 Caps lock light On Caps lock is on Top Buttons and fingerprint reader select models only 10 E NOTE Your computer may look slightly different from the illustration in this section 5 Component 1 1 Power button Chapter 2 External component identification Description e When the computer is off press the button to turn on the computer e When the computer is on press the button briefly to initiate Sleep When the computer is in the Sleep state Suspend press the button briefly to exit Sleep Suspend e When the computer is in Hibernation press the button briefly to exit Hibernation CAUTION Pressing and holding down the power button will result in the loss of unsaved information If the computer has stopped responding and shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer To learn more about your power settings see your power options In Windows 8 from the Start screen type power select Settings and then select Power O
4. 2 Remove the security screw from inside the battery bay 1 and insert it 2 to lock the service door in place Hard drive Description Spare part number 1 5400 rpm 676521 001 750 GB 5400 rpm 634250 001 500 GB 7200 rpm 703267 001 500 GB 5400 rpm 683802 001 500 GB 5400 hybrid 8 550 732000 001 320 GB 5400 rpm 645193 001 Before removing the hard drive follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Component replacement procedures 39 4 Remove the battery see Battery page 37 5 Remove the service door see Service door on page 38 To remove a hard drive 1 Position the computer upside down on a flat surface 2 Remove the 4 Phillips PM2 5x3 0 screws that secure the hard drive to the chassis 1 1 1 1 1 1 M 3 Pull the hard drive tab 1 toward the side of the computer to disconnect the hard drive 40 Chapter 5 Removal and replacement procedures for Customer Self Repair parts 4 Lift the hard drive 2 out of the hard drive bay 5 To remove the hard drive from the hard drive cover remove
5. 0 03 Color gamut 45 typical Chapter 14 Specifications Hard drive specifications 1 TB 750 GB 500 GB 320 GB Dimensions Height 9 5 mm 9 5 mm 9 5 mm 9 5 mm Width 70 mm 70 mm 70 mm 70 mm Weight 115g 115g 1019 1019 Interface type SATA SATA SATA SATA Transfer rate 100 MB sec 100 MB sec 100 MB sec 100 MB sec Security ATA security ATA security ATA security ATA security Seek times typical read including setting Single track 1 4 ms 1 5 ms 3 ms 3 ms Average 10 ms 11 ms 13 ms 13 ms Maximum 12 ms 14 ms 24 ms 24 ms Logical blocks 1 938 921 461 1 465 149 168 1 048 576 000 625 141 400 Disc rotational speed 7200 rpm or 5400 5400 rpm 5400 rpm 5400 rpm rpm Operating temperature 5 C to 55 C 41 F to 131 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less Actual drive specifications may differ slightly NOTE Certain restrictions and exclusions apply Contact technical support for details Hard drive specifications 123 DVD RW SuperMulti DL Drive specifications 124 Applicable disc Read CD DA CD E G CD MIDI CD TEXT CD ROM CD ROM XA MIXED MODE CD CD I CD Bridge Photo CD Video CD Multisession CD Photo CD CD EXTRA Portfolio CD R CD RW CD R CD RW DVD ROM DVD 5 DVD 9 DVD 10 DVD 18 DVD R DVD RW DVD R DVD RW DVD RAM Write CD R and CD RW DVD R DVD RW DVD R DVD RW DVD
6. administrator to have access to the space Bluetooth flash 2Mbit No Yes Stores Programmed at the A utility is required Bluetooth factory Tools for writing writing data to configuration data to this memory are this memory and is and firmware publicly available made available but can be obtained through newer from the silicon vendor versions of the driver if the flash requires an upgrade 802 11 Akb to 8kb Yes Stores Programmed at the A utility is required WLAN configuration factory Tools for writing for writing data to EEPROM and data to this memory are this memory and is calibration not made public typically not made data available to the public unless a firmware upgrade is necessary to address a unique issue Web camera 64K bit No Yes Store Web Using a utility from the utility is required Cam device manufacturer that for writing data to configuration be run from this memory and is and firmware Windows typically not made available to the public unless a firmware upgrade is necessary to address a unique issue Fingerprint 512kByte Yes Yes Stores By enrolling in HP Only a digitally reader Flash fingerprint ProtectTools Security signed application templates Manager can make the call to Chapter 15 Statement of Volatility write to the flash Questions and answers 1 How can the BIOS settings be restored returned to factory settings on or restart the c
7. Description Media Reader Slot UMA models Discrete models Y Ports Audio in stereo microphone Audio out stereo headphone RJ 45 Ethernet includes link and activity lights USB 3 0 2 USB 2 0 2 Dsub 15 pin supporting 1920 x 1200 external resolution 75 GHz hot plug unplug with auto detect Sal CSI COSS CSS OSS v v v HDMI 1 4 Multi pin AC port lt s Keyboard pointing devices Full sized spill resistant keyboard Touchpad includes on off button on board 2 way scroll with legend taps enabled by default 2 finger scrolling and zoom enabled by default Power requirements 90 W Smart AC adapter with localized cable plug support 3 wire plug 1 0 m or 1 8 m with ground pin 65 W Smart AC adapter with localized cable plug support 3 wire plug 1 0 m or 1 8 m with ground pin 6 cell 47 Wh 2 2Ah Li ion battery HP Fast Charge technology 9 cell 93 Wh 2 8 Ah Li ion battery Security Integrated fingerprint reader optional Intel AT support Security lock No fingerprint reader option m CES SS SS Operating system Preinstalled Windows 7 Professional 64 Windows 7 Professional 64 MSNA Windows 7 Home Premium 64 Windows 7 Home Basic 64 Windows Professional 64 bit Digital Product Key with Windows 7 Professional 64 Windows Professional 64 bit
8. Sequential part number listing CSR flag designations A Mandatory B Optional C Service technician recommended N Non user replaceable Spare part CSR Description number 490371001 A Power cord for use in North America 490371 031 A Power cord for use in the United Kingdom 490371 201 A Power cord for use in Thailand 490371 202 A Power cord for use in Brazil 490371 D01 A Power cord for use in Argentina 634250 001 A 750 GB 5400 rpm hard drive 645193 001 A 320 GB 5400 rpm hard drive Miscellaneous parts 27 28 Spare part CSR Description number 675794 001 A Atheros AR9485 802 11b g n 1x1 WiFi Adapter 676521 001 1 5400 rpm hard drive 683802 001 A 500 GB 5400 rpm hard drive 690019 001 A Atheros AR9565 802 11bgn 1x1 WiFi BT4 0 combo Adapter 691739 001 2 GB memory module PC3L 12800 1600 MHz DDR3L 691740 001 A 4 GB memory module PC3L 12800 1600 MHz DDR3L 693374001 A 8 GB memory module PC3L 12800 1600 MHz DDR3L 693710001 A 65 W AC adapter for use in India and the People s Republic of China only in models with UMA graphics 693711 001 A 65 W AC adapter for use only in models with UMA graphics 693712001 A 90 W AC adapter 693713 001 A 90 W AC adapter for use in India and the People s Republic of China 703267 001 500 GB 7200 rpm hard drive 704031 001 A HP 4112 LTE HSPA Gobi 4G Module
9. WLAN antenna cable connects to the middle terminal on the WLAN module 3 Remove the two Phillips PM2 5x3 0 screws 2 that secure the WLAN module to the computer The edge of the module opposite the slot rises away from the computer 46 Chapter 5 Removal and replacement procedures for Customer Self Repair parts 4 Remove the WLAN module 3 by pulling the module away from slot at an angle 7 NOTE WLAN modules are designed with a notch to prevent incorrect insertion E NOTE If the WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module Component replacement procedures 47 WWAN module The WLAN module and WWAN module are not interchangeable The WWAN module is available on select models only Description Spare part number HP 4112 LTE HSPA Gobi 4G Module 704031 001 HP hs3110 HSPA Mobile Broadband Module 723895001 Before removing the WWAN module follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from
10. Windows has loaded press and hold the shift key while clicking Restart Chapter 11 Backup and recovery in Windows 8 4 Select Troubleshoot then select Advanced Options and then select Automatic Repair 5 Follow the on screen instructions NOTE For additional information on recovering information using the Windows tools perform a search for these topics in HP Support Assistant To access HP Support Assistant on the Start screen select the HP Support Assistant app Using f11 recovery tools A CAUTION Using 111 completely erases hard drive contents and reformats the hard drive All files that you have created and any software that you have installed on the computer are permanently removed The 1 1 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory Software not installed at the factory must be reinstalled To recover the original hard drive image using f1 1 1 If possible back up all personal files 2 If possible check for the presence of the HP Recovery partition From the Start screen type C and then select Computer NOTE If the HP Recovery partition is not listed you must recover your operating system and programs using the Windows 8 operating system media and the Driver Recovery media both purchased separately For additional information see Using Windows 8 operating system media purchased separately on page 111 3 If the HP Recovery par
11. computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 37 Remove the following components E ES f g h Service door see Service door on page 38 Hard drive see Hard drive on page 39 Optical drive see Optical drive on page 42 WLAN Bluetooth module see WLAN Bluetooth combo card on page 46 WWAN module see WWAN module on page 48 Keyboard see Keyboard on page 50 Top cover see Top cover on page 54 System board see System board on page 68 Remove the power cable 1 Position the system board upside down 2 Disconnect the cable from the bottom of the system board Reverse this procedure to install the power cable 70 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts Battery cable The battery cable is included in the Cable Kit spare part number 721510 001 Before removing the battery cable follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the compute
12. docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power from the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Sleep or Hibernation Do not insert remove connect or disconnect any device cable or cord 1 Windows 7 Select Start gt Help and Support gt Maintain Windows XP Select Start gt Help and Support and then select the software and drivers update 2 Follow the on screen instructions to identify your computer and access the BIOS update you want to download 3 the download area follow these steps Identify the BIOS update that is later than the BIOS version currently installed on your computer Make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update NOTE f you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates BIOS installation procedures vary Follow any instructions that are displayed on the
13. provides hardware specification information You can also add hardware or modify device configurations using Device Manager 7 NOTE Windows 7 and Windows Vista include the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings Refer to Windows Help and Support for more information After you open Device Manager drill down to a device and double click it to access its properties To access Device Manager in Windows 8 1 From the Start screen type control and then select Control Panel 2 Select System and Security and then in the System area click Device Manager A list display all the devices installed in your computer To access Device Manager in Windows 7 1 Select Start Computer System properties 2 the left pane click Device Manager Specification information in Device Manager 127 15 Statement of Volatility The purpose of this document is to provide general information regarding non volatile memory in industry standards based HP Business Notebook PC systems and provide general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and the hard drive has been removed HP Business Notebook PC products that use Intel based or AMD based system boards contain volatile DDR memory The amount
14. 0 C to 35 C 32 F to 95 F Operating writing to optical disc 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 14 7 to 10 1 psia 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 14 7 to 4 4 psia 15 mto 12 192 m 50 ft to 40 000 ft Shock Operating Nonoperating 125 g 2 ms half sine 200 g 2 ms half sine Random vibration Computer specifications 121 Operating Metric U S 0 75 zero to peak 10 Hz to 500 Hz 0 25 oct min sweep rate Nonoperating 1 50 zero to peak 10 Hz to 500 Hz 0 5 oct min sweep rate NOTE Applicable product safety standards specify thermal limits for plastic surfaces The computer operates well within this range of temperatures 35 6 cm 14 0 in display specifications 122 Active diagonal size Metric U S 35 6 cm 14 0 in Resolution 1600x900 Active area 309 399x173 952 PPI 112 Surface treatment Anti glare Contrast ratio 300 1 typical Response time 8 ms Brightness 200 nits typical Viewing angle SVA Backlight LED Luminance uniformity 13 points Lifetime 1 2 luminance 1 4 typ 1 6 max 12 000 hours Color coordinate white 0 313 0 329 Color tolerance White 0 02 Color tolerance W R G B
15. 1 Eject the Windows 8 operating system media and then insert the Driver Recovery media 2 Install the Hardware Enabling Drivers first and then install Recommended Applications Using Windows Refresh for quick and easy recovery When your computer is not working properly and you need to regain system stability the Windows Refresh option allows you to start fresh and keep what is important to you IMPORTANT Refresh removes any traditional applications that were not originally installed on the system at the factory E NOTE During Refresh a list of removed traditional applications will be saved so that you have a quick way to see what you might need to reinstall See HP Support Assistant for instructions on reinstalling traditional applications To access HP Support Assistant on the Start screen select the HP Support Assistant app NOTE You may be prompted for your permission or password when using Refresh See HP Support Assistant for more information To access HP Support Assistant on the Start screen select the HP Support Assistant app To start Refresh 1 the Start screen point to the far right upper or lower corner of the screen to display the charms Click Settings Click Change PC settings in the bottom right corner of the screen and then select General from the PC settings screen 4 Scroll the right side choices down to display Refresh your PC without affecting your files Under Refresh your PC wi
16. 7 ProBook 440 G1 Notebook PC Maintenance and Service Guide Copyright 2013 Hewlett Packard Development Company L P Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license Intel and Core are trademarks or registered trademarks of Intel Corporation in the United States and other countries Microsoft Windows and Windows Vista are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition September 2013 Document Part Number 739632 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Important Notice about Customer Self Repair Parts A CAUTION Your computer includes Customer parts and parts that should only be accessed by an authorized service provider See Chapter 5 Removal and replacement procedures for Customer Self Repair parts for details Accessing parts described in Chapter 6 Removal and repl
17. 8 95 Using ii RN 96 About the boot 96 Choosing Multi Boot preferences 97 Setting a new boot order in Computer 97 Dynamically choosing a boot device using f9 97 Setting a MultiBoot Express prompt csse even rt rx eu 98 Entering MultiBoot Express 98 Using HP PC Hardware Diagnostics UEFI select models only 98 Downloading HP PC Hardware Diagnostics UEFI to a USB device 99 9 Setup Utility BIOS and System Diagnostics in Windows 7 eee 100 Using soc eect ett 100 Staring Setup Utility EET 100 Changing the language of Setup Utility 100 Navigating and selecting in Setup Utility 101 Displaying system Re 101 Restoring factory settings in Setup Utility 102 Exiting HINT 102 BIOS nee eters eee nee tree een 102 Determining the BIOS version 103 Downloading
18. BIOS teh E HER MER eh Re Hin 103 Using System Diagnostics 104 10 Computer Setup BIOS and Advanced System Diagnostics in SUSE 105 Starting Computer 105 Using Computer Setups e emm mHnem 105 Navigating and selecting in Computer 105 Restoring factory settings in Computer 106 Updating the 5 atatum deines tibt n 106 Determining the BIOS version inde coe uit 107 Downloading a BIOS update iuis rir rp 107 Using Advanced System Diagnostics rorem trier erret ert re aul ep baa Rexk cea rre 108 11 Backup and recovery in Windows 8 nee 109 Backing up your information xssteniei idu isa plomo iban 109 Performing a system recovery osos e NRI mene tener 110 Using the Windows recovery 016 1 110 Using f11 recovery tools cseusssaneaeonctuiddsacedamsanssscacsizneies ent cus oro
19. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts c ift the fan heat sink from the system board 8 NOTE For discrete models thoroughly clean thermal material from the surfaces of the system board components 1 3 and the heat sink 2 4 each time you remove the heat sink All heat sink and processor spare part kits include thermal material UMA models a remove the UMA fan heat sink assembly in the order indicated on the heat sink loosen the 4 captive Phillips screws 1 4 that secure the heat sink to the system board b Disconnect the fan cable from the system board 5 Component replacement procedures 75 c Lift the fan heat sink from the system board 6 NOTE For UMA models thoroughly clean thermal material from the surfaces of the system board component 1 and the heat sink 2 each time you remove the heat sink All heat sink and processor spare part kits include thermal material Reverse this procedure to install the fan heat sink assembly 76 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts Processor 7 NOTE All processor spare part kits include replacement thermal material Description Spare part number Intel Core i7 4702MQ 2 2 GHz processor with 6 MB L3 cache 723522 001 Intel Core i5 4200M 2 5 GHz processor with 3 MB L3 cache 737328 001 Intel Core i3 4000M 2 4 GHz processor with 3 MB L3
20. Computer Setup 7 NOTE An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled To start Computer Setup follow these steps 1 Turnon or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press to enter Computer Setup Using Computer Setup Navigating and selecting in Computer Setup To navigate and select in Computer Setup follow these steps 1 Turnon or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen e To select a menu or a menu item use the tab key and the keyboard arrow keys and then press enter or use a pointing device to click the item e Toscroll up and down click the up arrow or the down arrow in the upper right corner of the screen or use the up arrow key or the down arrow key e Toclose open dialog boxes and return to the main Computer Setup screen press esc and then follow the on screen instructions NOTE You can use either a pointing device TouchPad pointing stick USB mouse or the keyboard to navigate and make selections in Computer Setup 2 Press to enter Computer Setup Starting Computer Setup 105 exit Computer Setup menus choose one of the following methods e To exit Computer Setup menus without saving your
21. Digital Product Key with Windows 7 Professional 64 MSNA Ss WI ES Windows 8 China CH 64 bit Chapter 1 Product description Category Description Windows 8 Emerging Markets EM 64 bit UMA models lt Discrete models lt Windows 8 Multi language ML 64 bit Windows 8 Professional 64 bit Windows 8 Professional 64 bit MSNA Win 8 1 China CH 64 bit Win 8 1 Emerging Markets EM 64 bit Win 8 1 Multi language ML 64 bit Win 8 1 Professional 64 bit Novell SuSE Linux SLED 11 64 bit SP2 FreeDOS 2 0 Se 80 94 lt 9 31 3131 5 Restore Media DRDVD SRDVD DRDVD Windows 8 1 DRDVD Windows 8 DRDVD Windows 7 SRDVD SuSE Linux Enterprise SLED SP2 64 bit Restore Media OSDVD Se Windows 7 Home Basic 64 Windows 7 Home Premium 64 Windows 7 Professional 32 Windows 7 Professional 64 Windows 8 Professional 64 bit Windows 8 64 bit Windows 8 Country Specific 64 Bit Windows 8 Emerging Market 64 Bit Sc 1 lt lt lt 9 3 CIC Web only support Windows 7 Home Basic 32 Windows 7 Home Premium 32 Windows 7 Professional 32 Windows 8 1 Professional 64 Windows 8 1 Enterprise 64 Windows 8 Multi Language 64 Windows 8 Emerging Market 64 AD EID
22. RAM Center hole diameter 1 5 cm 0 59 in Disc diameter Standard disc 12 cm 4 72 in Mini disc 8 cm 3 15 in Disc thickness 1 2 mm 0 047 in Track pitch 0 74 Access time DVD Random 175 ms 230 ms Full stroke 285 ms 335 ms Audio output level Cache buffer Line out 0 7 Vrms 2 MB Data transfer rate 24X CD ROM 3 600 KB sec 8X DVD ROM 10 800 KB sec 24X CD R 3 600 KB sec 16X CD RW 2 400 KB sec 8X DVD R 10 800 KB sec DVD RW 5 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 2 4X DVD R 9 2 700 KB sec 5X DVD RAM Transfer mode 6 750 KB sec Multiword DMA Mode Startup time lt 15 seconds Stop time Chapter 14 Specifications lt 6 seconds Blu ray ROM DVD RW SuperMulti DL Drive Applicable disc Read Write CD DA CD E G CD MIDI CDTEXT and CD RW DVD R DVD R 9 CD ROM CD ROM XA DVD RW DVD R DVD R 9 DVD RW MIXED MODE CD CD I CD I Bridge DVD RAM Photo CD Video CD Multisession CD Photo CD CD EXTRA Portfolio CD R CD RW CD R CD RW DVDROM DVD 5 DVD 9 DVD 10 DVD 18 DVD R DVD RW DVD R DVD RW DVD RAM HD ROM Single Layer HD ROM Dual Layer HD DVD R HD DVD R for Dual Layer HD DVD RW Access time DVD HD Random 170 ms 170 ms 230 ms Cache buffer 8 MB Data transfer rate 24X CD ROM 3 600 KB sec 8X DV
23. The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 4 IC External monitor port Connects an external VGA monitor or projector 5 6 7 RJ 45 network jack RJ 45 network lights 2 HDMI port USB 3 0 ports 2 Connects a network cable e Green The network is connected e Amber right The network is showing activity Connects an optional video or audio device such as a high definition television or any compatible digital or audio component Connect optional USB 3 0 devices and provide enhanced USB power performance Left 13 Right Component 1 Audio out headphone jack 8 Description Produces sound when connected to optional powered stereo speakers headphones earbuds a headset or television audio WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices To access the user guides in Windows 8 select the HP Support Assistant app on the Start screen select My computer and then select User guides NOTE When a device is connected to the jack the computer speakers are disabled 2 3 Audio in microphone jack USB 2 0 ports 2 Connects an opti
24. WWAN antennas are available using spare part number 721508 001 Reverse this procedure to reassemble and install the display assembly Component replacement procedures 85 New Windows 8 1 features This guide describes new Windows 9 features which may update some of the information provided with your computer These new features include the following Start button and Start menu Easier shutdown process Enhanced search options Enhanced snap multi tasking capability Optional setting to go to the desktop upon sign in Backup and recovery information Additional operating specifications Navigating the Start screen 86 The Start screen provides a central location where you can access information and email browse the Web stream videos view photos and access social media websites E NOTE Your computer s Start screen may look different than the following illustration Chapter 7 New Windows 8 1 features o Action Using a keyboard and mouse Using touch gestures 1 Open an app Click a Start screen app Tap a Start screen app 2 Display the charms Point to the upper right or lower right Swipe from the right edge of the Search Share Start corner of the Start screen TouchPad or touch screen Devices and Settings 3 Find a list of all apps on Point to the lower left area of the Start Swipe to the left on the TouchPad or the your computer screen and then click the arrow touch screen until the ar
25. a good sector e Memory test This test analyzes the physical condition of the memory modules If it reports an error replace the memory modules immediately e Battery test This test analyzes the condition of the battery If the battery fails the test contact HP support to report the issue and purchase a replacement battery You can also view system information and error logs in the System Diagnostics window To start System Diagnostics 1 Turn on or restart the computer While the Press the ESC key for Startup Menu message is displayed in the lower left corner of the screen press esc When the Startup Menu is displayed press f2 2 Click the diagnostic test you want to run and then follow the on screen instructions Ej NOTE If you need to stop a diagnostics test while it is running press esc 104 9 Setup Utility BIOS and System Diagnostics in Windows 7 10 Computer Setup BIOS and Advanced System Diagnostics in SUSE Linux Computer Setup or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Computer Setup includes settings for the types of peripherals installed the startup sequence of the computer and the amount of system and extended memory NOTE Use extreme care when making changes in Computer Setup Errors can prevent the computer from operating properly Starting
26. ac configuration CSA or C UL mark UL file number must be on each element 3 The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type 3 conductor 0 75mm2 or 1 25mm2 conductor size The wall plug must be two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V ac configuration 4 The flexible cord must be Type RVV 3 conductor 0 75mm2 conductor size Power cord set fittings appliance coupler and wall plug must bear the CCC certification mark 5 The flexible cord must be Type HO5VV F 3X0 75mm2 conductor size KTL logo and individual approval number must be on each element Corset approval number and logo must be printed on a flag label 6 The flexible cord must be Type HVCTF 3X1 25mm2 conductor size Power cord set fittings appliance coupler cable and wall plug must bear the BSMI certification mark 7 For 127 V ac the flexible cord must be Type SVT or SJT 3 x 18 AWG with plug NEMA 5 15P 15 A 125 V ac with UL and CSA or C UL marks For 240 V ac the flexible cord must be Type HO5VV F 3X0 75 1 00mm2 conductor size with plug BS 1363 A with BSI or ASTA marks Requirements for specific countries and regions 135 17 Recycling Battery When a non rechargeable or rechargeable battery has reached the end of its useful life do not dispose of the battery in general
27. battery and battery calibration video memory and the WLAN module status You can view system information and error logs in the Advanced System Diagnostics window To start Advanced System Diagnostics T 2 Turn on or restart the computer While the Press the ESC key for Startup Menu message is displayed in the lower left corner of the screen press esc When the Startup Menu is displayed press f2 Click the diagnostic test you want to run and then follow the on screen instructions Ej NOTE If you need to stop a diagnostics test while it is running press esc Chapter 10 Computer Setup BIOS and Advanced System Diagnostics in SUSE Linux 11 Backup and recovery in Windows 8 To protect your information use Windows backup and restore utilities to back up individual files and folders back up your entire hard drive create system repair media select models only by using the installed optical drive select models only or an optional external optical drive or create system restore points In case of system failure you can use the backup files to restore the contents of your computer From the Start screen type restore click Settings and then select from the list of displayed options NOTE For detailed instructions on various backup and restore options perform a search for these topics in HP Support Assistant To access HP Support Assistant on the Start screen select the HP Support Assistant app In cas
28. cache 737327 001 Intel Pentium 3550M 2 4 GHz with 2 MB L3 cache 737329 001 Intel Celeron 2950M 2 1 GHz with 2 MB L3 cache 737326 001 Before removing the processor follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 37 5 Remove the following components Service door see Service door on page 38 b Hard drive see Hard drive on page 39 Optical drive see Optical drive on page 42 d WLANJ Bluetooth module see WLAN Bluetooth combo card on page 46 e WWAN module see WWAN module on page 48 f Keyboard see Keyboard on page 50 g cover see Top cover on page 54 h System board see System board on page 68 i Fan heat sink assembly see Fan heat sink assembly on page 74 Remove the processor 1 Position the system board upside down 2 Use a flat bladed screwdriver to turn the processor locking screw 1 one half turn counterclockwise until you hear a click Component replacement procedures 77 3 Lift the processor 2 straight up and remove it 7 NOTE The gold triangle 3 on th
29. changes click the Exit icon in the lower left corner of the screen and then follow the on screen instructions Use tab key and the arrow keys to select File gt Ignore Changes and Exit and then press enter or e save your changes and exit Computer Setup menus click the Save icon in the lower left corner of the screen and then follow the on screen instructions or Use the tab key and the arrow keys to select File gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Restoring factory settings in Computer Setup E NOTE Restoring defaults will not change the hard drive mode To return all settings in Computer Setup to the values that were set at the factory follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press to enter Computer Setup Use a pointing device or the arrow keys to select File Restore Defaults Follow the on screen instructions Pm om m To save your changes and exit click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the arrow keys to select File Save Changes and Exit and then press enter Your changes go into effect when the computer restarts NOTE Your password settings and security settings are not changed when you r
30. computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 37 Remove the following components Service door see Service door on page 38 b Keyboard see Keyboard on page 50 Optical drive Optical drive on page 42 d Top cover see Top cover on page 54 Remove the function board 1 Position the top cover upside down 2 Remove the 2 Phillips PM2 0x3 0 screws 1 that secure the function board to the top cover 3 Lift the cable side of the board slightly and then pull the board toward the right inside of cover until the left side of the board comes out from under the holder 2 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 4 Turn board upside down and then disconnect the cable 3 from the board 4 5 Remove the function board from the top cover Reverse this procedure to install the function board Card reader board Description Spare part number Card reader board 734088 001 Before removing the card reader board follow these steps 1 Shut down the computer If you are unsure whether the computer is off o
31. household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle Display 136 A WARNING backlight contains mercury Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury A CAUTION The procedures in this chapter can result in damage to display components The only components intended for recycling purposes are the LCD panel and the backlight When you remove these components handle them carefully E NOTE Materials Disposal This HP product contains mercury in the backlight in the display assembly that might require special handling at end of life Disposal of mercury may be regulated because of environmental considerations For disposal or recycling information contact your local authorities or see the Electronic Industries Alliance Web site at http www eiae org This section provides disassembly instructions for the display assembly The display assembly must be disassembled to gain access to the backlight 1 and the liquid crystal display LCD panel 2 E NOTE The procedures provided in this chapter are general disassembly instructions Specific details such as screw sizes quantities and
32. label provides the information required to properly reset the notebook firmware BIOS back to factory shipped specifications when replacing the system board The label may have a different number of characters depending on the operating system on the computer NOTE Computer details may vary from images EY y vary 9 Windows 8 models FOO 30000000000000000000000000000 DHL EE FERE ERE EHE IL Non Windows 8 models Service tag and PCID label 17 FOO 18 Chapter 2 External component identification 3 Illustrated parts catalog Computer major components NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Service tag and PCID label on page 16 for details Computer major components 19 20 Description Spare part number 1 Display panel 35 6 cm 14 0 inch HD anti glare For use in models without a webcam and without WWAN 721515 001 For use in models with a webcam and with WWAN 721516 001 For use in models with a webcam and without WWAN 724939 001 2 Keyboard includes cable 721520 NOTE For a detailed list of available keyboards see Sequential number listing on page 27 3 Top cover includes touchpad assembly With a fingerprint reader includes fingerprint reader as
33. locations and component shapes and sizes can vary from one computer model to another Chapter 17 Recycling Perform the following steps to disassemble the display assembly 1 Remove all screw covers 1 and screws 2 that secure the display bezel to the display assembly 2 Lift up and out on the left and right inside edges 1 and the top and bottom inside edges 2 of the display bezel until the bezel disengages from the display assembly 3 Remove the display bezel 3 Display 137 4 Disconnect all display panel cables 1 from the display inverter and remove the inverter 2 5 Remove all screws 1 that secure the display panel assembly to the display enclosure 6 Remove the display panel assembly 2 from the display enclosure 7 Position the display panel assembly upside down 8 Remove all screws that secure the display panel frame to the display panel 9 Use a sharp edged tool to cut the tape 1 that secures the sides of the display panel to the display panel frame 138 Chapter 17 Recycling 10 Remove the display panel frame 2 from the display panel 11 Remove the screws 1 that secure the backlight cover to the display panel 12 Lift the top edge of the backlight cover 2 and swing it outward E 13 Remove the backlight cover 14 Position the display panel right side up Display 139 15 Remove the backlight cables 1 from the clip 2 in the display pan
34. off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 37 Remove the following components Service door see Service door on page 38 b Keyboard see Keyboard on page 50 Optical drive Optical drive on page 42 d Top cover see Top cover on page 54 Remove the USB audio board 1 m oM Position the top cover upside down Disconnect the cable that routes to the system board 1 Disconnect the cable that routes to the fingerprint reader board 2 Remove the Phillips PM2 5x4 0 screw 3 that secures the USB audio board to the computer Rotate the top of the board upward pull the board away from the connectors to remove them from top cover holes and then lift the board off the top cover 4 Reverse this procedure to install the USB audio board Component replacement procedures 67 System board E NOTE All system board spare part kits include replacement thermal moterial Description Spare part number Models without Windows 8 with 1 GB of discrete graphics memory 734083 001 Models without Windows 8 with 2 GB of discrete graphics memory 734084 001 Models without Win
35. outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components Chapter 8 Computer Setup BIOS MultiBoot and HP PC Hardware Diagnostics UEFI in Windows 8 To start HP PC Hardware Diagnostics UEFI 1 2 Turn on or restart the computer quickly press esc and then press f2 The BIOS searches three places for the HP PC Hardware Diagnostics UEFI tools in the following order Connected USB drive Ej NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 99 b Hard drive c BIOS Click the type of diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test press esc Downloading HP PC Hardware Diagnostics UEFI to a USB device 7 NOTE The HP PC Hardware Diagnostics UEFI download instructions are provided in English only Se F Go to http www hp com Click Support amp Drivers and then click the Drivers amp Software tab Enter the product name in the text box and then click Search Select your computer model and then select your operating system In the Diagnostic section click HP UEFI Support Environment Click Download and then select Run Using HP PC Hardware Diagnostics UEFI select models only 99 9 Setup Utili
36. page 50 e Top cover see Top cover on page 54 Remove the display assembly 1 Position the computer upside down 2 Remove the WLAN antennas from the tabs and the routing path on the bottom of the computer 1 Component replacement procedures 79 3 Pull the antennas through the hole that leads to the other side of the top cover 2 Place the computer upright and open as far as possible Remove the WLAN antennas from the tabs and the routing path 1 on the top of the computer 6 For reassembly note the location that the antennas route through to the bottom of the computer 2 7 Remove the 4 Torx T8M2 5x4 0 screws 1 from the display hinges 80 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 8 Lift the display assembly straight up and remove it 2 _ Y A CAUTION When installing the display assembly be sure that the wireless antenna cables are routed and arranged properly Failure to properly route the antennas can result in degradation of the computer s wireless performance 9 f you need to remove the hinge covers from the display hinges squeeze and pull the covers straight up and off the display to remove them If you need to remove the hinge covers from the display hinges pinch the top and bottom of the hinges and then pull the hinges straight up and off the display Display hinge covers are available in the Display Hinge Kit using
37. the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 37 Remove the following components Service door see Service door on page 38 a b drive see Hard drive on page 39 Optical drive see Optical drive on page 42 WLANUJ Bluetooth module see WLAN Bluetooth combo card on page 46 WWAN module see WWAN module on page 48 E Keyboard see Keyboard on page 50 g cover see Top cover on page 54 h System board see System board on page 68 Remove the RTC battery 1 2 Position the system board upside down Disconnect the cable from the system board connector 1 72 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 3 Lift the battery to disengage it from tape that secures it to the system board 2 Reverse this procedure to install the RTC battery Component replacement procedures 73 Fan heat sink assembly All fan heat sink assembly spare part kits include replacement thermal material Description Spare part number Fan heat sink assembly for use in models with UMA graphics 721539 001 Fan heat sink assembly for use in models with discrete graphics 721538
38. 000 V 11 000 V 5 000 V Service considerations 33 Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment To avoid hand contact transport products in static safe tubes bags or boxes Protect ESD sensitive parts and assemblies with conductive or approved containers or packaging Keep ESD sensitive parts in their containers until the parts arrive at static free workstations Place items on a grounded surface before removing items from their containers Always be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging or nonconductive foam Use transporters and conveyors made of antistatic belts and roller bushings Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines 34 Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screwdrivers and vacuums When fixtures must directly contact dissipative surfaces use fixtures made only of static safe materials Keep the work area free of n
39. 001 Before removing the fan heat sink assembly follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 37 5 Remove the following components Service door see Service door on page 38 Ton Hard drive see Hard drive on page 39 Optical drive see Optical drive on page 42 WLAN Bluetooth module see WLANJ Bluetooth combo card on page 46 WWAN module see WWAN module on page 48 f Keyboard see Keyboard page 50 g cover see Top cover on page 54 h System board see System board on page 68 Remove the fan heat sink assembly 1 Position the system board upside down 2 Models are available with either UMA or discrete graphics The heat sink on discrete models includes 2 additional screws Refer to the following steps that match your model Discrete models a remove the discrete fan heat sink assembly in the order indicated on the heat sink loosen the 6 captive Phillips screws 1 6 that secure the heat sink to the system board b Disconnect the fan cable from the system board 7 74
40. 124 125 126 Start button 88 Start menu 88 static shielding materials 35 system board removal 68 spare part numbers 20 68 System Diagnostics 100 T thermal material replacement 75 76 This 90 tools required 31 top cover removal 54 spare part number 20 54 TouchPad buttons 8 TouchPad zone identifying 8 transporting guidelines 34 U USB 3 0 port 13 USB legacy support 93 105 USB ports identifying 13 14 USB audio board removal 67 spare number 21 67 USB audio board cable illustrated 25 vents identifying 13 15 WwW webcam 7 product description 2 spare partnumber 29 webcam light identifying 7 webcam module removal 83 spare partnumber 24 webcam identifying 7 Windows Refresh 112 reinstall 112 remove everything and reinstall option 112 reset 112 Windows 8 operating system DVD 111 Windows applications key identifying 12 Windows button identifying 11 wireless antennas disconnecting 46 48 wireless antennas identifying 7 wireless displays connecting 89 wireless light 9 wireless product description 3 WLAN antennas spare part number 24 28 WLAN antennas identifying 7 WLAN Bluetooth combo card removal 46 spare part number 21 46 workstation guidelines 34 WWAN antennas spare part number 24 28 WWAN antennas identifying 7 WWAN module removal 48 spare part number 21 48
41. 1520 161 A Keyboard for use in Latin America 721520 201 A Keyboard for use in Brazil 721520 281 A Keyboard for use in Thailand 721520 291 A Keyboard for use in Japan 721520ABl Keyboard for use in Taiwan 721520 AD1 A Keyboard for use in South Korea 721520 D61 A Keyboard for use in India 721520 DB1 A Keyboard for use in Canada English 721526 001 B Microphone module 721527001 A Blu ray ROM DVD RW SuperMulti DL Drive includes bezel bracket and screws 721528001 A DVD ROM drive includes bezel bracket and screws 721529 001 DVD RW SuperMulti DL Drive includes bezel bracket and screws 721530 001 N Plastics Kit includes optical drive protective insert and Secure Digital card protective insert 721531 001 B Power button board 721532001 N RTC battery 721533001 A Rubber Kit includes rubber base enclosure screw covers and mylar display bezel screw covers 721534 001 N Screw Kit 721536001 A Service door 721537 001 B Speaker assembly 721538001 Fan heat sink assembly for use in all models with discrete graphics includes replacement thermal material 721539 001 N Fan heat sink assembly for use in models with UMA graphics includes replacement thermal material 721540 001 B Top cover for use in models with a fingerprint reader includes fingerprint reader board and touchpad assembly 721541 001 B Top cover for use in models without a fingerprint reader includes touchpad assembly fingerprint reader plastic insert bracke
42. After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Updating the BIOS 107 Using Advanced System Diagnostics 108 Advanced System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly The following diagnostic tests are available in Advanced System Diagnostics Start up test This test analyzes the main computer components that are required to start the computer Run in test This test repeats the start up test and checks for intermittent problems that the start up test does not detect Hard disk test This test analyzes the physical condition of the hard drive and then checks all data in every sector of the hard drive If the test detects a damaged sector it attempts to move the data to a good sector Memory test This test analyzes the physical condition of the memory modules If it reports an error replace the memory modules immediately Battery test This test analyzes the condition of the battery and calibrates the battery if necessary If the battery fails the test contact support to report the issue and purchase a replacement battery System Tune Up This group of additional tests checks your computer to make sure that the main components are functioning correctly System Tune Up runs longer and more comprehensive tests on memory modules hard drive SMART attributes the hard drive surface the
43. D 10 800 KB sec 24X CD R 3 600 KB sec 16X CD RW 2 400 KB sec 8X DVD R 10 800 KB sec DVD RW 5 400 KB sec 8X DVD R 10 800 KB sec DVD RW 5 400 KB sec 2 4X DVD R 9 2 700 KB sec 5X DVD RAM 6 750 KB sec 1X BD ROM 4 500 KB sec 1X BD R read 4 500 KB sec 1X BD RE read Transfer mode 4 500 KB sec Multiword DMA Mode Blu ray ROM DVD RW SuperMulti DL Drive 125 DVD ROM drive 126 Applicable disc DVD ROM DVD 5 DVD 9 DVD 10 DVD 18 CD ROM Mode 1 and 2 CD Digital Audio CD XA ready Mode 2 Form 1 and Form 2 CD I Mode 2 Form 1 and Form 2 CD R CD RW Photo CD single and multisession CD Bridge Center hole diameter 1 5 cm 0 59 in Disc diameter Standard disc 12 cm 4 72 in Mini disc 8 cm 3 15 in Disc thickness 1 2 mm 0 047 in Track pitch 0 74 Access time CD DVD Random 100 ms 125 ms Full Stroke 175 ms 225 ms Audio output level Line out 0 7 Vrms Cache buffer Data transfer rate 512 KB CD R 24X 3600 KB s 150 KB s at 1X CD rate CD RW 10X 1500 KB s 150 KB s at 1X CD rate CD ROM 24X 3 600 KB sec DVD 8X 3600 KB s 150 KB s at 1X CD rate Multiword DMA mode 2 16 6 MB s Startup time 10 seconds Stop time Chapter 14 Specifications 3 seconds Specification information in Device Manager Device Manager allows you to view and control the hardware attached to the computer as well as
44. IE 31 feno taion duces inant tup fata mA aco cata ep 31 ab les and CDS CI BIS oio ORC DNP ION Ote NE 32 ee cir sera EP OD 32 EUIS ISS 33 Electrostatic discharge damage soie 33 Packaging and transporting guidelines 34 Workstation guidelines 2 5 voces bes cocer 34 vii Equipment guidelines 35 5 Removal and replacement procedures for Customer Self Repair parts 36 Component replacement 36 Baten ies 37 x ds SII MM cp A E 38 Using the optional security Sete W si bs cesar va erac 39 due suce teorie dosis anton eia PR Pet REO an ada eterno ante 39 Oplical ei iea E ak 42 Memory Td ULES 44 WLANJ Bluetooth combo 46 WWAN mod le MM 48 Keyboard PRU TUS 50 6 Removal and replacement procedures for Authorized Service Provider parts 52 Component re
45. Multi DL Drive spare part number 21 26 29 42 Bluetooth card spare part number 46 buttons left TouchPad 8 optical drive eject 14 power 10 right TouchPad 8 Windows button 11 Cable Kit contents 25 spare part number 25 cables service considerations 32 caps lock light identifying 9 card reader board removal 65 spare part number 20 30 65 card reader cable illustrated 25 chipset product description 1 components bottom 15 display 7 front 12 left side 13 right side 14 top 8 computer reset 112 Computer Setup navigating and selecting 93 105 restoring factory settings 94 106 computer specifications 121 connector power 13 connectors service considerations 32 D desktop opening 90 diskette drive precautions 32 display assembly removal 79 spare numbers 79 display bezel removal 82 spare part numbers 23 display cable illustrated 25 display component recycling 136 display components spare part numbers 23 display hinge removal 83 Display Hinge Kit spare partnumbers 24 display panel product description 1 display rear cover spare partnumber 24 28 display specifications 122 drives preventing damage 32 DVD ROM drive spare part number 21 26 29 42 DVD ROM drive specifications 126 DVD RW SuperMulti DL Drive specifications 124 DVD RW SuperMulti DL Drive spare part number 21 26 29 A2 E electrostatic discharge 33 embedded numeric keypad identifying 12 esc key identifyin
46. ON reduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power from the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Suspend or Hibernation Do not insert remove connect or disconnect any device cable or cord 1 Pom Open your web browser For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact us html Follow the instructions to identify your computer and access the BIOS update you want to download Click the option for software and driver downloads type your computer model number in the product box and then press enter Follow the on screen instructions to identify your computer and access the BIOS update you want to download Click your specific product from the models listed Click the appropriate operating system Go to the BIOS section and download the BIOS software package Follow the installation instructions as provided with the downloaded BIOS software package NOTE
47. PC and enter BIOS Setup by pressing when prompted Select System Configuration then AMT Options Then select Unconfigure AMT on next boot Select Save then Yes Select the File menu and then select Save Changes and Exit Reboot the system and confirm that you want to unconfigure AMT the optional Intel Anti Theft Technology AT was activated contact the provider to deactivate it k Ifthe optional Absolute Software Computrace management and tracking service was activated on the notebook PC contact the provider to deactivate it l Remove all power and system batteries for at least 24 hours 2 Remove and retain the storage drive or clear the contents of the drive a Hard Disk Drive HDD Clear the HDD contents by using the HP Disk Sanitizer utility or a third party application that ideally is U S Department of Defense DOD 5220 22 M approved To run HP Disk Sanitizer enter BIOS Setup by powering on the system and pressing F10 when prompted near the bottom of the display or press ESC to display the start up menu then press F10 Select the Security menu and scroll down to the Utilities menu Select Disk Sanitizer and select the desired drive For a higher level of protection select Optimum E NOTE This process will take a long time and the amount of time varies based on the hard drive capacity b Solid State Drive SSD Clear the SSD contents by using the BIOS Setup Secure Erase command option
48. Se lt SSS Se CSI Ce 6 Category Description UMA Discrete models models Windows 8 Chinese Market 64 v v Certified Microsoft WHQL v v Novell SuSE Linux SLED 11 64 bit SP2 Serviceability End user replaceable parts AC adapter v v Battery system v v v Memory module v Optical drive v WLAN module v v WWAN module Keyboard v v Chapter 1 Product description 2 External component identification Display 7 NOTE Refer to the illustration that most closely matches your computer Component Description 1 WLAN antennas 2 select models only Send and receive wireless signals to communicate with wireless local area networks WLAN 2 WWAN antennas 2 select models only Send and receive wireless signals to communicate with wireless wide area networks WWAN 3 Internal microphones 2 select models only Record sound 4 Webcam light select models only On The webcam is in use 5 Webcam select models only Records video and captures still photographs To use the webcam in Windows 8 from the Start screen type c and then select CyberLink YouCam from the list of applications To use the webcam in Windows 7 select Start gt All Programs gt Communication and Chat gt Cyberlink YouCam Display 8 Description 6 Internal display switch Turns off the display or in
49. WWAN module 708457 001 A 6cell 47 WHr 2 2 Ah Li ion battery 708458 001 9 cell 93 WHr 2 8 Ah Li ion battery 709848 001 Realtek RTL8188EE 802 11 Wi Fi Adapter 7104180001 Mediatek MT7630E 802 1 1bgn 1x1 Wi Fi BT4 0 Combo Adapter 710662 001 A Intel Dual Band Wireless AC 3160 802 11 a b g n ac 1x1 WiFi with Bluetooth 4 0 combo 717381 001 Intel Dual Band Wireless N 7260AN 802 11 a b g n 2x2 WiFi BT4 0 721507001 N WLAN antennas 72150800 N WWAN antennas 721509 001 N Base enclosure 721510 001 Cable Kit see Cable Kit on page 25 for more Cable Kit spare part information 721511001 C Display rear cover 721512 001 B Display bezel for use in models with a webcam 721513 001 B Display bezel for use in models without a webcam 721514001 Display Hinge Kit includes left and right hinges and hinge covers 721515001 B 35 6 cm 14 0 inch display assembly HD anti glare for use in models without a webcam and without WWAN 721516 001 B 35 6 cm 14 0 inch display assembly HD anti glare for use in models with a webcam and with WWAN 721517001 B Fingerprint reader assembly includes cable bracket holder and screws Chapter 3 Illustrated parts catalog Spare part CSR Description number 721518 001 B Function board 721519 001 Hard Drive Hardware Kit includes bracket and screws 721520 001 A Keyboard for use in the United States 72
50. acement procedures for Authorized Service Provider only parts can damage the computer or void your warranty iv Important Notice about Customer Parts Safety warning notice A WARNING reduce the possibility of heatrelated injuries or of overheating the computer not place the computer directly on your lap or obstruct the computer air vents Use the computer only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 vi Safety warning notice Table of contents 1 Product description quu vet PF DHEREREPEPIRH ERR EEEN AFER REA PVA EAE MEA QUE ARP UP UEM 1 2 External component identification e ecce eee eee eee eee eee ee eee eee eee entes ntes tees teen 7 By qe HP 7 TOD ates 8 E 8 ene 9 Buttons and fingerprint reader select models 10 TR 11 Froni
51. an optional power source During the download and installation follow these instructions Do not disconnect power on the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Sleep Do not insert remove connect or disconnect any device cable or cord 1 From the Start screen type support and then select the HP Support Assistant app 2 Click Updates and tune ups and then click Check for HP updates now Using Computer Setup 95 3 Follow the on screen instructions 4 Atthe download area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer Make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update 7 NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates BIOS installation procedures vary Follow any instructions that are displayed on the screen after the download is complete If no instructions are disp
52. ary to replace the display hinges remove the 6 Phillips PM2 5x3 0 screws 1 that secure the display hinges and panel to the display enclosure Display hinges are available in the Display Hinge Kit using spare part number 721514 001 15 Remove the display hinges and panel from the display enclosure 2 16 Position the display panel and hinge assembly upright 17 Remove the 3 Phillips PM1 5x2 0 screws 1 that secure each display hinge to the display panel Component replacement procedures 83 18 Remove the display hinges 2 X R 24 19 If it is necessary to remove the display webcam cable assembly disconnect display panel cable from the rear of the display panel by lifting the tape 1 that covers the connector and disconnecting the cable from the panel 2 The display webcam cable assembly is available in the Cable Kit spare part number 721510 001 84 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 20 Lift the display webcam cable assembly straight up and off the display panel I 21 If it is necessary to remove the antennas from the display enclosure remove the antennas from clips on each side of the enclosure 1 gently lift the WLAN transceivers 2 and the WWAN transceivers 3 WWAN models only to disengage them from the double stick tape and then lift the antennas from the display enclosure WLAN antennas are available using spare part number 721507 001
53. ave occurred An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle Or the device may function normally for a while and then degrade in the internal layers reducing its life expectancy A CAUTION prevent damage to the computer when you are removing or installing internal components observe these precautions Keep components in their electrostatic safe containers until you are ready to install them Use nonmagnetic tools Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The following table shows how humidity affects the electrostatic voltage levels generated by different activities A CAUTION product can be degraded by as little as 700 V Typical electrostatic voltage levels Relative humidity Event 1090 4090 55 Walking across carpet 35 000 V 15 000 V 7 500 V Walking across vinyl floor 12 000 V 5 000 V 3 000 V Motions of bench worker 6 000 V 800 V 400 V Removing DIPS from plastic tube 2 000 V 700 V 400 V Removing DIPS from vinyl tray 11 500 V 4 000 V 2 000 V Removing DIPS from Styrofoam 14 500 V 5 000 V 3 500 V Removing bubble pack from PCB 26 500 V 20 000 V 7 000 V Packing PCBs in foam lined box 21
54. cedures for Authorized Service Provider parts e 3 Function board cable e 4 Card reader cable 8 the top cover off the computer to disengage it Ej NOTE Begin by attempting to pry the top cover loose near the optical drive 9 Lift the top of the top cover 1 and the lift the top cover up slightly 2 to gain access to the connected audio USB cable and connector underneath A CAUTION avoid damage to the cable and connector make sure not to disconnect the cable when you lift the top cover from the computer 10 Disconnect the audio USB board cable 3 from the system board and then remove the top cover from the computer Reverse this procedure to install the top cover Use the following image to determine proper routing of top cover cables All cables are included in the Cable Kit spare part number 721510 001 Component replacement procedures 57 1 Function board cable 2 Power button board cable 3 USB audio board cable 4 Card reader cable Reverse this procedure to install the top cover assembly 58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts Speaker assembly Description Spare part number Speaker assembly 721537 001 Ej NOTE You must remove the left speaker to remove to function board cable Before removing the speaker assembly follow these steps 1 Shut down the computer If you are unsure whether the computer
55. center locations Regulatory Safety and Environmental Notices e Important regulatory notices including proper battery disposal information To access this information 1 Start screen type support and then select the HP Support Assistant app More HP resources 91 Resource Contents 2 Select My computer and then select User guides Limited Warranty e Specific warranty information about this computer To access this information 1 Start screen type support and then select the HP Support Assistant app 2 Select My computer and then select Warranty and services or Go to http www hp com go orderdocuments 92 Chapter 7 New Windows 8 1 features 8 Computer Setup BIOS MultiBoot and HP PC Hardware Diagnostics UEFI in Windows 8 Using Computer Setup Computer Setup or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Computer Setup includes settings for the types of devices installed the startup sequence of the computer and the amount of system and extended memory NOTE Use extreme care when making changes in Computer Setup Errors can prevent the computer from operating properly Starting Computer Setup ET NOTE An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabl
56. computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 37 Remove the following components Service door see Service door on page 38 b Keyboard see Keyboard on page 50 Optical drive Optical drive on page 42 d Top cover see Top cover on page 54 Remove the fingerprint reader assembly 1 Position the top cover upside down 2 Remove the Phillips PM2 0x2 0 broadhead screw 1 that secures the fingerprint reader board bracket to the top cover 3 Slide the bracket toward the bottom of the top cover and then lift it off the top cover 2 Component replacement procedures 61 4 Remove the fingerprint reader board and cable assembly from top cover 3 and then lift the holder from the top cover 4 Reverse this procedure to install the fingerprint reader assembly Power button board Description Spare part number Power button board assembly 721531 001 Before removing the power button board follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconne
57. ct all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 37 Remove the following components Service door see Service door on page 38 a b Keyboard see Keyboard on page 50 Optical drive Optical drive on page 42 d Top cover see Top cover on page 54 e Speakers see Speaker assembly on page 59 62 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts Remove the power button board 1 2 3 4 Position the top cover upside down Disconnect the cable from the board 1 Remove the Phillips PM2 0x3 0 screw 2 that secures the power button board to the top cover Lift the top side of the board up at an angle and then lift board out from under the tab to remove it from the top cover 3 Reverse this procedure to install the power button board When installing the power button board insert the bottom of the board into the slot and then rotate board down into place If the cable is connected to the board it blocks the view of the tab on the board and the slot it inserts into Component replacement procedures 63 Function board 64 Description Spare part number Function board 721518 001 Before removing the function board follow these steps 1 Shut down the
58. d on the computer are permanently removed When reformatting is complete the recovery process helps you restore the operating system as well as drivers software and utilities To initiate recovery using a Windows 7 operating system DVD E NOTE This process takes several minutes 1 If possible back up all personal files 2 Restart the computer and then insert the Windows 7 operating system DVD into the optical drive before the Windows operating system loads 3 When prompted press any keyboard key Performing a system recovery 117 4 Follow the on screen instructions 5 Click Next 6 Select Repair your computer 7 Follow the on screen instructions After the repair is completed 1 Eject the Windows 7 operating system DVD and then insert the Driver Recovery disc 2 Install the Hardware Enabling Drivers first and then install Recommended Applications 118 Chapter 12 Backup and recovery in Windows 7 13 Backup and Recovery in SUSE Linux Recovery after a system failure is as good as your most recent backup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup Backing up your information You should back up your computer files on a regular schedule to maintain a current backup You can manually back up your information to an optional external drive a network drive or discs Back up your system at the following
59. d other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Static dissipative tables or floor mats with hard ties to the ground Field service kits Static awareness labels Material handling packages Nonconductive plastic bags tubes or boxes Metal tote boxes Electrostatic voltage levels and protective materials The following table lists the shielding protection provided by antistatic bags and floor mats Material Use Voltage protection level Antistatic plastic Bags 1 500 V Carbon loaded plastic Floor mats 7 500 V Metallized laminate Floor mats 5 000 V Service considerations 35 5 Removal and replacement procedures for Customer Self Repair parts A CAUTION Customer program is not available in all locations Installing part not supported by the Customer program may void your warranty Check your warranty to determine if Customer is supported in your location Component replacement procedures Ej NOTE Please read and follow the procedures described here to access and replace Customer Self Repair parts successfully Ej NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Service tag and PCID label on page 16 for details This chapter provides removal and replacement procedures f
60. dating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPags Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be displayed by pressing fn if you are already in Windows or by using Computer Setup 1 Start Computer Setup 2 Use a pointing device or the arrow keys to select gt System Information 3 To exit Computer Setup without saving your changes click the Exit icon in the lower right corner of the screen and then follow the on screen instructions or Use the tab key and the arrow keys to select Main Ignore Changes and Exit and then press enter Downloading a BIOS update for Windows 8 ACAUTION To reduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to
61. dows 8 with UMA graphics without WWAN 734085 001 Models without Windows 8 with UMA graphics with WWAN 734087 001 Windows 8 Standard models with 1 GB of discrete graphics memory 734083 501 Windows 8 Professional models with 1 GB of discrete graphics memory 734083 601 Windows 8 Standard models with 2 GB of discrete graphics memory 734084 501 Windows 8 Professional models with 2 GB of discrete graphics memory 734084 601 Windows 8 Standard models UMA graphics without WWAN 734085 501 Windows 8 Professional models UMA graphics without WWAN 734085 601 Windows 8 Standard models UMA graphics with WWAN 734087 501 Windows 8 Professional models UMA graphics with WWAN 734087 601 Before removing the system board follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 37 5 Remove the following components Service door see Service door on page 38 b Hard drive see Hard drive on page 39 Optical drive see Optical drive on page 42 d Keyboard see Keyboard on page 50 e cover see Top cover on page 54 When re
62. e an external numeric keypad Each key on the keypad performs the function indicated by the icon in the upper right corner of the key 6 Windows applications key Displays options for a selected object 7 num Ik key Turns the embedded numeric keypad on and off when pressed in combination with the fn key Alternates between the navigational and numeric functions on the integrated numeric keypad Front e Component Description 1 lt Hard drive light e Blinking white The hard drive is being accessed at e Amber HP 3D DriveGuard has temporarily parked the hard drive 2 Media Card Reader Reads data from and writes data to memory sticks and digital memory cards such as Secure Digital SD 12 Chapter 2 External component identification Left Component 1 Description Connects an AC adapter 2 AC adapter Battery light e White The computer is connected to external power and the battery is charged from 90 to 99 percent e Amber The computer is connected to external power and the battery is charged from 0 to 89 percent e Blinking amber A battery that is the only available power source has reached a low battery level When the battery reaches a critical battery level the battery light begins blinking rapidly e The battery is fully charged 3 Vents 2 Enables airflow to cool internal components NOTE
63. e not interchangeable Description Spare part number Mediatek MT7630E 802 11bgn 1 1 Wi Fi BT4 0 Combo Adapter 710418 001 Atheros AR9485 802 11b g n 1x1 WiFi Adapter 675794 001 Atheros AR9565 802 11bgn 1x1 WiFi BT4 0 combo Adapter 690019 001 Intel Dual Band Wireless AC 3160 802 11 a b g n ac 1x1 WiFi with Bluetooth 4 0 combo 710662 001 Realtek RTL8188EE 802 11bgn Wi Fi Adapter 709848 001 Intel Dual Band Wireless N 7260AN 802 11 a b g n 2x2 WiFi BT4 0 717381 001 Before removing the WLAN module follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 37 5 Remove the service door see Service door on page 38 Remove the WLAN module 1 Position the computer upside down 2 Disconnect the WLAN antenna cables 1 from the terminals on the WLAN module E NOTE The WLAN antenna cable labeled 1 connects to the WLAN module Main terminal labeled 1 The WLAN antenna cable labeled 2 connects to the WLAN module Aux terminal labeled 2 If the computer is equipped with an 802 1 1a b g n WLAN module the yellow
64. e of system instability HP recommends that you print the recovery procedures and save them for later use 7 NOTE Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings Refer to HP Support Assistant To access HP Support Assistant on the Start screen select the HP Support Assistant app Backing up your information Recovery after a system failure is as good as your most recent backup You should create system repair media and your initial backup immediately after initial system setup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup The system repair media select models only are used to start up boot the computer and repair the operating system in case of system instability or failure Your initial and subsequent backups allow you to restore your data and settings if a failure occurs On Start screen type backup click Settings and then select Save backup copies of your files with File History You can back up your information to an optional external hard drive or a network drive Note the following when backing up e Store personal files in the Documents library and back it up regularly e Back up templates that are stored in their associated programs e Save customi
65. e part numbers product description audio 2 chipset 1 display panel 1 Ethernet 3 external media cards 4 graphics 1 hard drives 2 keyboard 4 memory module 2 microphone 2 operating system 4 optical drives 2 pointing devices 4 ports 4 power requirements 4 processors 1 product name 1 security 4 serviceability 6 webcam 2 wireless 3 product name 1 21 77 R recovery 112 119 recovery partition 111 recycle computer 112 refresh 112 removal replacement preliminaries 31 procedures Authorized Service Provider 52 procedures Customer Self Repair 36 remove everything and reinstall Windows 112 reset compuler 112 steps 112 restoring the hard drive 111 RJ 45 network jack identifying 13 RJ 45 network lights identifying 13 RTC battery removal 53 72 spare part number 21 29 53 72 5 Screw spare number 27 searching 89 security cable slot identifying 14 security screw using 39 security product description 4 service considerations 31 service door spare number 22 service tag 16 serviceability product description 6 setup utility navigating and selecting 93 restoring factory settings 94 Setup Utility BIOS 100 shutting down 88 slots security cable 14 speaker assembly removal 59 spare part number 20 59 specifications Blu ray ROM DVD RW SuperMulti 125 computer 121 display 122 DVD ROM drive 126 DVD RW SuperMulti DL Drive 124 hard drive 123 optical drive
66. e presence of the HP Recovery partition or Windows partition from the Start screen type file and then select File Explorer Using HP Software Setup select models only 7 NOTE If you need to use HP Software Setup to reinstall drivers or software that has been corrupted or deleted from the system the steps for accessing HP Software Setup have changed To access HP Software Setup 1 From the Start screen type HP Software Setup E NOTE If the HP Software Setup app does not appear your system does not support this feature Refer to the User Guide for restore and recovery steps for your computer 2 Select HP Software Setup 3 Follow the on screen instructions to reinstall drivers or select software Using other backup restore and recovery tools For additional information on backup restore and recovery refer to the User Guide provided for your computer More HP resources To locate product details how to information and more use this table Resource Contents Windows Basics guide Explanation of using Windows 8 Getting Started with Windows 8 app on the Start Video demonstrating Windows 8 features screen To access this app click or tap the Getting Started with Windows 8 app HP worldwide support e Online chat with an HP technician To get support in your language go to e Email support http welcome hp com country us en wweontact_us html Support telephone numbers e service
67. e processor must be aligned with the triangle embossed on the processor slot 4 when you install the processor Reverse this procedure to install the processor 78 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts Display assembly All display assemblies include WLAN antenna transceivers and cables For a list of individual display spare parts see Display components on page 23 Description Spare part number Display assembly 35 6 cm 14 0 inch HD anti glare for use in models without a webcam and 721515 001 without WWAN Display assembly for use in models with a webcam and with WWAN 721516 001 Display assembly for use in models with a webcam and without WWAN 724939 001 Before removing the display assembly follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 37 5 Remove the following components a Service door see Service door on page 38 b WLAN Bluetooth module see WLAN Bluetooth combo card on page 46 WWAN module see WWAN module on page 48 d Keyboard see Keyboard on
68. e the bracket from the optical drive remove the Phillips PM2 0x3 0 screw 1 that secures the bracket to the drive and then remove the bracket from the drive 2 Reverse this procedure to install an optical drive Component replacement procedures 43 Memory modules NOTE Primary and expansion memory is installed a stacked configuration in the bottom of the computer If only one memory module is installed it must be installed in the bottom socket Description Spare part number 2 GB PC3L 12800 1600 MHz DDR3L 691739 001 4 GB PC3L 12800 1600 MHz DDR3L 691740 001 8 GB 1 1 2800 1600 MHz DDR3L 693374 001 Update BIOS before adding memory modules Before adding new memory make sure you update the computer to the latest BIOS A CAUTION Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems To update BIOS 1 2 E Navigate to www hp com Click Support amp Drivers gt click Drivers amp Software In the Enter a product name number box type the computer model information and then click Search Click the link for the computer model Select the operating system and then click Next Under Step 2 Select a Download click the BIOS link Click the link for the most recent BIOS Click the Download button and then follow the on screen instructions Before removing the memory module follow th
69. ear in a window toolbar or menu bar by taking a screen shot of your settings The screen shot can be a time saver if you have to reset your preferences When backing up to discs use any of the following types of discs purchased separately CD R CD RW DVD R DVD R DL DVD R DVD R DL or DVD RW The discs you use will depend on the type of optical drive you are using 7 NOTE DVDs and DVDs with double layer DL support store more information than CDs so using them for backup reduces the number of recovery discs required When backing up to discs number each disc before inserting it into the external drive To create a backup using Backup and Restore 7 NOTE Be sure that the computer is connected to AC power before you start the backup process The backup process may take over an hour depending on file size and the speed of the computer 1 2 Select Start gt All Programs gt Maintenance gt Backup and Restore Follow the on screen instructions to set up your backup create a system image select models only or create a system repair disc select models only Backing up your information 115 Performing a system recovery In case of system failure or instability the computer provides the following tools to recover yovr files e Windows recovery tools You can use Windows Backup and Restore to recover information you have previously backed up You can also use Windows Startup Repair to fix problems tha
70. ed To start Computer Setup follow these steps 1 Turnon or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press to enter Computer Setup Navigating and selecting in Computer Setup To navigate and select in Computer Setup follow these steps 1 Turnon or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen NOTE You can use either a pointing device TouchPad pointing stick USB mouse or the keyboard to navigate and make selections in Computer Setup 2 Press to enter Computer Setup e Toselect a menu or a menu item use the tab key and the keyboard arrow keys and then press enter or use a pointing device to click the item e Toscroll up and down click the up arrow or the down arrow in the upper right corner of the screen or use the up arrow key or the down arrow key on the keyboard e close open dialog boxes and return to the main Computer Setup screen press esc and then follow the on screen instructions Using Computer Setup 93 exit Computer Setup menus choose one of the following methods To exit Computer Setup menus without saving your changes Click the Exit icon in the lower right corner of the screen and then follow the on screen instructions Use the tab key and arrow
71. el 16 Position the display panel upside down A WARNING The backlight contains mercury Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury 17 Remove the backlight frame from the display panel 140 Chapter 17 Recycling 18 Remove the backlight from the backlight frame 19 Disconnect the display panel cable 1 from the LCD panel 20 Remove the screws 2 that secure the LCD panel to the display rear panel 21 Release the LCD panel 3 from the display rear panel 22 Release the tape 4 that secures the LCD panel to the display rear panel 24 Recycle the LCD panel and backlight Display 141 Index A AC adapter spare part numbers 27 28 AC adapter battery light 13 antennas disconnecting 46 48 apps closing 89 displaying all 88 snapping 89 audio board spare part number 29 audio product description 2 audio in microphone jack identifying 14 audio out headphone jack identifying 14 B backup 119 Backup and Restore 109 base enclosure spare part number 21 battery spare part number 21 28 37 battery and service door release latches 15 battery cable removal 71 spare part number 71 battery connector cable illustrated 25 battery cover identifying 15 BIOS determining version 95 107 downloading an update 95 107 updating 95 106 Blu ray ROM DVD RW SuperMulti specifications 125 Blu ray ROM DVD RW Super
72. emory purpose of into this memory memory write Type memory retain data this protected store when memory custome power is rdata removed Real Time 256 Bytes No Yes Stores system Using F10 Setup This memory is not Clock RTC date and time utility or changing the write protected HP battery and limited Microsoft Windows recommends backed up keyboard date amp time password protecting CMOS controller the F10 Setup utility configuration data memory CMOS Controller 64 Kbytes Yes Store NIC Using a utility from the utility is required to NIC EEPROM not configuration vendor that can be write data to this customer and NIC run from DOS memory and is accessible firmware available from NIC vendor Writing data this ROM in an inappropriate manner will render the NIC nonfunctional Keyboard 64 Kbytes Yes Stores Programmed at the A utility is required ROM not firmware code factory Code is updated for writing data to customer keyboard when the system BIOS is this memory and is accessible mouse amp updated available on the HP battery website Writing management data to this ROM in an inappropriate manner can render the PC nonfunctional DIMM Serial 256 Bytes No Yes Stores Programmed by the Data cannot be Presence per memory memory vendor written to this Detect SPD memory module memory when the configuration module information module is installed in data 128 Bytes a PC The specific p
73. en To return to the Start screen click the arrow in the lower left corner of the To return to the Start screen tap the screen arrow in the lower left corner of the screen 88 Chapter 7 New Windows 8 1 features Closing apps Action Using a keyboard and mouse Using touch gestures Close an app 1 Point to the upper left corner of the 1 From the upper left corner of the screen and then move down the left screen swipe in and out to display side of the screen to display all open all open apps apps BP 2 Drag an app to the right and then 2 Drag an app to the right and then down to the bottom of the screen down to the bottom of the screen hold hold it until the app rotates and it until the app rotates and then then release the app to close it release the app to close it Enhanced search feature 1 To search from the Start screen begin typing a keyword Search results are displayed in a panel at the right side of the screen 2 To expand your search click or tap to select one of the following options e Everywhere e Settings e Files e Web images e Web videos E NOTE If you cannot find the topic easily type help and then search within Help and Support Enhanced snap feature You can applications to the left or right side of the screen in order to view a Start screen app and a desktop app at the same time Depending on the computer s screen resolution you can snap up to four apps at the same t
74. ervice Provider parts CAUTION Components described in this chapter should only be accessed by an authorized service P P provider Accessing these parts can damage the computer or void warranty Component replacement procedures E NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Service tag and PCID label on page 16 for details This chapter provides removal and replacement procedures for Authorized Service Provider only parts There are as many as 61 screws that must be removed replaced or loosened when servicing Authorized Service Provider only parts Make special note of each screw size and location during removal and replacement 52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts RTC battery models without WWAN Ey NOTE RTC battery location varies on model with and without WWAN modules WWAN models you must remove the system board to replace the RTC battery Non WWAN models you must remove only the service cover to replace the RTC battery Description Spare part number RTC battery for use in models without WWAN 721532 001 Before removing the RTC battery follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Discon
75. ery media 7 NOTE Operating system recovery media can be created only once Thereafter the option to create that media will not be available 1 2 3 4 Select Start gt All Programs gt Security and Protection gt HP Recovery Disc Creator Select Driver DVD or Windows DVD From the drop down menu select the drive for burning the recovery media Click the Burn button to start the burning process Backing up your information Recovery after a system failure is as good as your most recent backup Immediately after software setup you should create system repair discs select models only using HP Recovery Disc Creator using the installed optical drive select models only or an optional external optical drive and back up your system As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup The system repair discs select models only are used to start up boot the computer and repair the operating system in case of system instability or failure Your initial and subsequent backups allow you to restore your data and settings if a failure occurs You can back up your information to an optional external hard drive a network drive or discs Note the following when backing up Store personal files in the Documents library and back it up regularly Back up templates that are stored in their associated programs Save customized settings that app
76. ese steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 37 Remove the service door see Service door on page 38 44 Chapter 5 Removal and replacement procedures for Customer Self Repair parts Remove the memory module 1 Position the computer upside down 2 Spread the retaining tabs 1 on each side of the memory module slot to release the memory module The edge of the module opposite the slot rises away from the computer 3 Remove the memory module 2 by pulling the module away from the slot at an angle NOTE Memory modules are designed with a notch to prevent incorrect insertion into the memory module slot NOTE The computer uses two memory sockets The top socket houses the expansion memory module and the bottom socket houses the primary memory module The removal procedure is the same for both memory sockets Reverse this procedure to install a memory module Component replacement procedures 45 WLAN Bluetooth combo card The computer uses a card that provides both WLAN and Bluetooth functionality The WLAN module and WWAN module ar
77. estore the factory settings Updating the BIOS 106 Updated versions of the BIOS may be available on the HP Web site Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Chapter 10 Computer Setup BIOS and Advanced System Diagnostics in SUSE Linux Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be displayed as follows LP 2 3 Start Computer Setup Use a pointing device or the arrow keys to select File System Information To exit Computer Setup without saving your changes click the Exit icon in the lowerleft corner of the screen and then follow the on screen instructions or Use the tab key and the arrow keys to select File Ignore Changes and Exit and then press enter NOTE You can also determine the BIOS version by turning on or restarting the computer pressing the esc key while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen and then pressing the f1 key Follow the on screen instructions to exit this screen Downloading a BIOS update A CAUTI
78. g 11 Ethernet product description 3 external media cards product description 4 external monitor port 13 F recovery 111 fan heat sink assembly spare part number 20 29 74 fingerprint reader assembly removal 61 spare part number 20 28 61 fingerprint reader identifying 11 fn key identifying 11 function board removal 64 spare part number 20 29 64 function board cable illustrated 25 function keys identifying 12 G graphics product description 1 grounding equipment and methods 35 H hard drive precautions 32 product description 2 removing 39 spare numbers 21 26 27 28 39 specifications 123 Hard Drive Hardware Kit spare part number 26 29 hard drive light 12 hard drive recovery 111 hard drive identifying 15 HDMI port identifying 13 headphone audio out jack 14 heat sink removal 74 spare part number 20 29 74 hinge removal 83 HP PC Hardware Diagnostics UEFI using 98 integrated webcam light identifying 7 internal display switch 8 internal microphones identifying 7 J jacks audio in microphone 14 audio out headphone 14 network 13 RJ 45 network 13 K keyboard product description 4 removal 50 spare partnumbers 20 29 50 keypad embedded numeric 12 keys esc 1 fn 11 function 12 Windows applications 12 L latches battery and service door release 15 legacy support USB 93 105 lights AC adapter battery 13 caps lock 9 hard drive 12 microphone m
79. hard drive image using f1 1 1 If possible back up all personal files 2 If possible check for the presence of the Windows partition and the HP Recovery partition Click Start right click Computer click Manage and then click Disk Management E NOTE If the HP Recovery partition is not listed you must recover your operating system and programs using the Windows 7 operating system DVD and the Driver Recovery disc both purchased separately For additional information see Using a Windows 7 operating system DVD purchased separately on page 41 3 If the HP Recovery partition is listed restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 4 Press while the Press lt F11 gt for recovery message is displayed on the screen 5 Follow the on screen instructions a Windows 7 operating system DVD purchased separately To order a Windows 7 operating system DVD go to the HP website For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact us html You can also order the DVD by calling support For contact information see the Worldwide Telephone Numbers booklet included with the computer Z CAUTION Using a Windows 7 operating system DVD completely erases hard drive contents and reformats the hard drive All files you have created and any software installe
80. ification information about the computer is displayed To exit Setup Utility without changing any settings use the arrow keys to select Exit Exit Discarding Changes and then press enter Using Setup Utility 101 Restoring factory settings in Setup Utility Ej NOTE Restoring defaults will not change the hard drive mode To return all settings in Setup Utility to the values that were set at the factory follow these steps Te eS x Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press to enter Setup Utility Use the arrow keys to select Exit gt Load Setup Defaults Follow the on screen instructions To save your changes and exit press and then follow the on screen instructions a Use the arrow keys to select Exit gt Exit Saving Changes and then press enter Your changes go into effect when the computer restarts Ey NOTE Your password settings and security settings are not changed when you restore the factory settings Exiting Setup Utility To exit Setup Utility and save your changes from the current session If the Setup Utility menus are not visible press esc to return to the menu display Then use the arrow keys to select Exit gt Exit Saving Changes and then press enter To exit Setup Utility without saving your changes from the current session If the Setup Utility menus are not v
81. ime A Drag an app to the left or the right side of the screen Discovering and connecting to Miracast compatible wireless displays select models only To discover and connect to Miracast compatible wireless displays without leaving your current apps follow the steps below Action Using a keyboard and mouse Using touch gestures Discover and connect to Point to the upper right or lower right Swipe from the right edge of the Start Miracast compatible wireless corner of the Start screen to display the screen to display the charms tap displays Navigating the Start screen 89 Action Using a keyboard and mouse Using touch gestures charms click Devices click Project and Devices tap Project and then follow then follow the on screen instructions the on screen instructions Opening to the Windows desktop instead of the Start screen To change the default setting so that Windows will always open to the Windows desktop instead of the Start screen follow the steps below Action Using a keyboard and mouse Using touch gestures Open to the Windows desktop 1 From the Start screen click the 1 From the Start screen tap the instead of the Start screen Desktop app Desktop app 2 Right click the navigation bar at the 2 and hold the navigation bar at bottom of the screen and then select the bottom of the screen and then Properties select Properties 3 Click the Navigation tab and then 3 Tap the Navigation tab a
82. imqtvinibusbnkublds dini ru qubd 119 Performing system recovery bitu dong elect eut ta e Mn 120 T4 ipii MR c c c c 121 Computer specifications 121 35 14 HD display specifications ko ipe euet ilb 122 Hard UR VES dits OH RR RU 123 DVDRW SuperMulti DL Drive specifications scs poete er pero ena PR 124 Blu ray ROM DVD RW SuperMulti DL Drive 125 DVDROM m S 126 Specification information in Device Manager sss eene 127 15 Statement of Volatility 128 HP Sure SIAN PEU M 130 Non volatile memory usage odes ecerseri ed aeetpe por vet e veu pA EUR HOP MUT REP CEA POPULO NE 131 Questions and enia ridi Epi tu vir rra indt ia i etr ro opor REPAIR 133 16 Power cord set requiremenls 134 Requirements for all countries and 134 Requirements for specific countries and regions ssssssssssse eene 134 17 sasni a a aa aaa Aaa 136 Battery E E EE E O E E 136 Display emne E E E E E S X 136 a MM 142 xi xii 1 Product descr
83. ion 35 6 cm 14 0 inch HD 1366x768 200 nits 3 6 mm includes camera and WWAN 2 WLAN antennas UMA models Y Discrete models Y Memory Two customer accessible memory module slots supporting up to 16 GB of RAM Supports dual channel memory DDR3L PC3 12800 1600 MHz DDR3L SODIMMs Supports the following configurations e 16384 MB 8192 x 2 dual channel e 12288 MB 8192 4096 dual channel 8192 MB 8192 x 1 8192 MB 4096 x 2 dual channel 6144 4096 2048 dual channel 4096 2048 x 2 dual channel 4096 MB 4096 x 1 2048 MB 2048 x 1 Brazil Supports the following configurations e 8192 MB 8192 x 1 e 8192 MB 4096 x 2 dual channel e 4096 MB 4096 x 1 e 2048 MB 2048 x 1 Hard drives Supports 7 mm 9 5 mm 2 5 in SATA hard drives with HP 3D DriveGvard Customer accessible Fixed optical drives Supports the following drives e LTB 5400 rpm e 750GB 5400 rpm e 500 GB 7200 rpm 5400 rpm 5400 rpm 8G MLC e 320GB 5400 rpm Supports the following 9 5 mm SATA optical drives e DVD ROM e DVD RW SuperMulti DL e Blu ray ROM DVD RW SuperMulti DL Supports no optical drive option Audio Visual Integrated webcam 720p HD Chapter 1 Product description Category Description Stereo speakers 2 UMA models lt Discrete models Integrated dual array microphone webcam models only In
84. iption Category Description UMA Discrete models models Product Name HP ProBook 440 G1 Notebook PC Y Y Processors Intel amp i7 processor Quad Core 3rd generation 6 MB L3 cache 37W 4702MQ 2 20 GHz processor v Intel amp Core i5 processors Dual Core 3rd generation 3 MB L3 cache 37W 4200M 2 50 GHz processor Intel Core i3 processors Dual Core 3rd generation 3 MB L3 cache 37W 4100M 2 50 GHz processor v v 4000M 2 40 GHz processor Intel Pentium processor Dual Core 2 MB L3 cache 37W 3550M 2 30 GHz processor v Intel Celeron processor 2 MB L3 cache 37W 2950M 2 00 GHz processor Y Chipset Mobile Intel HM87 chipset v v Graphics AMD Radeon HD 8750M switchable discrete Intel HD Graphics 4600 Intel 13 15 17 processors Intel HD Graphics Intel Pentium Celeron processors v Supports HD decode DX11 HDMI Supports PX5 5 v Panel 35 6 cm 14 0 inch HD 1366x768 200 nits 3 6 mm 1 WLAN 35 6 cm 14 0 inch HD 1366x768 200 nits 3 6 mm 2 WLAN 35 6 cm 14 0 inch HD 1366x768 200 nits 3 6 mm includes v v camera no WWAN 1 WLAN antenna 35 6 cm 14 0 inch HD 1366x768 200 nits 3 6 mm includes v v camera no WWAN 2 WLAN antennas 35 6 cm 14 0 inch HD 1366x768 200 nits 3 6 mm includes v v camera and WWAN 1 WLAN antenna 2 Category Descript
85. is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 37 Remove the following components Service door see Service door on page 38 b Keyboard see Keyboard on page 50 Optical drive Optical drive on page 42 d Top cover see Top cover on page 54 Remove the speaker assembly 1 2 3 Position the top cover upside down Remove the 2 Phillips PM2 5x6 0 shoulder screws 1 that secure the speakers to the computer Lift the side of each speaker opposite of the screw and then pull each speaker out from under the tab on the top cover 2 Remove the speaker cables from the clips built into the top cover 3 Component replacement procedures 59 5 Remove the speakers from the computer 4 Reverse this procedure to install the speaker assembly 60 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts Fingerprint reader assembly Description Spare part number Fingerprint reader assembly includes cable bracket holder and screws 721517 001 Before removing the fingerprint reader assembly follow these steps 1 Shut down the computer If you are unsure whether the
86. isible press esc to return to the menu display Then use the arrow keys to select Exit gt Exit Discarding Changes and then press enter Updating the BIOS Updated versions of the BIOS may be available on the HP Web site 102 Most BIOS updates on the HP Web site are packaged in compressed files called SoftPags Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Chapter 9 Setup Utility BIOS and System Diagnostics in Windows 7 Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be displayed by pressing fn esc if you are already in Windows or by using Setup Utility 1 Start Setup Utility BIOS 2 Use the arrow keys to select Main 3 To exit Setup Utility BIOS without saving your changes use the tab key and the arrow keys to select Exit gt Exit Discarding Changes and then press enter Downloading a BIOS update A CAUTION reduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power
87. itiates Sleep if the display is closed while the power is on NOTE The display switch is not visible on the outside of the computer The antennas are not visible on the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions To see wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To access the user guides in Windows 8 select the HP Support Assistant app on the Start screen select My computer and then select User guides In Windows 7 these notices are located in Help and Support Top TouchPad Component Description 1 TouchPad on off button Turns the TouchPad on and off 2 TouchPad zone Moves the pointer and selects or activates items on the screen 3 Left TouchPad button Functions like the left button on an external mouse 4 Right TouchPad button Functions like the right button on an external mouse Chapter 2 External component identification Lights 7 NOTE Your computer may look slightly different from the illustration in this section 69 Component Description 1 4 Power light e The computer is on e Blinking The computer is in the Sleep state Windows or Suspend state Linux NOTE The elapsed time between blinks is longer than on previous models e The computer is off or in Hibernation Windows 7
88. keys to select gt Ignore Changes and Exit and then press enter To save your changes and exit Computer Setup menus Click the Save icon in the lower right corner of the screen and then follow the on screen instructions Use tab key and the arrow keys to select gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Restoring factory settings in Computer Setup 94 EJ NOTE Restoring defaults will not change the hard drive mode To return all settings in Computer Setup to the values that were set at the factory follow these steps l gt Pop Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press to enter Computer Setup Use a pointing device or the arrow keys to select Main Restore Defaults Follow the on screen instructions To save your changes and exit click the Save icon in the lower right corner of the screen and then follow the on screen instructions Use the arrow keys to select gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts NOTE Your password settings and security settings are not changed when you restore the factory settings Chapter 8 Computer Setup BIOS MultiBoot and HP PC Hardware Diagnostics UEFI in Windows 8 Up
89. layed follow these steps 1 From the Start screen type e and then select File Explorer 2 Click your hard drive designation The hard drive designation is typically Local Disk C 3 Using the hard drive path you recorded earlier open the folder on your hard drive that contains the update 4 Double click the file that has an exe extension for example filename exe The BIOS installation begins 5 Complete the installation by following the on screen instructions NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Using MultiBoot About the boot device order As the computer starts the system attempts to boot from enabled devices The MultiBoot utility which is enabled at the factory controls the order in which the system selects a boot device Boot devices can include optical drives diskette drives a network interface card NIC hard drives and USB devices Boot devices contain bootable media or files that the computer needs to start and operate properly Ey NOTE Some boot devices must be enabled in Computer Setup before they can be included in the boot order You can change the order in which the computer searches for a boot device by changing the boot order in Computer Setup You can also press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen and then press f9 Pressing 9 displa
90. m the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 37 5 Remove the following components Service door see Service door on page 38 b Keyboard see Keyboard on page 50 Optical drive Optical drive on page 42 Remove the top cover 1 Position the computer upside down with the front toward you Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 2 Remove the following covers and screws that secure the top cover to the computer NOTE Rubber screw covers come in three different sizes and are available in the Rubber Kit spare part number 721533 001 1 2 rubber screw covers from the rear corners 2 2 rubber screw covers from each side 3 2 rubber screw covers from the front corners 3 Remove 9 Torx T8M2 5x6 0 screws from the bottom of the computer Component replacement procedures 55 4 Remove the following screws 1 2 Phillips PM2 0x3 0 screws from the optical drive bay 2 3 Phillips PM2 0x3 0 screws from the battery bay 3 2 remaining Torx T8M2 5x6 0 screws from the bottom of the computer 5 Position the computer upright and open it as far as possible 6 Remove the 7 Torx T8M2 5x6 0 screws from the top of the computer 7 Disconnect the following cables from the system board e 1 Power button board cable e 2 Speaker cable 56 Chapter 6 Removal and replacement pro
91. move everything and reinstall Windows select Get started and follow the oncscreen instructions Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system 1 From the Start screen type HP Software Setup and select Apps 2 Open HP Software Setup 3 Follow the on screen directions to reinstall drivers or select software Performing a system recovery 113 12 Backup and recovery in Windows 7 To protect your information use Windows Backup and Restore to back up individual files and folders back up your entire hard drive select models only create system repair discs select models only with the installed optical drive select models only or an optional external optical drive or create system restore points In case of system failure you can use the backup files to restore the contents of your computer Windows Backup and Restore provides the following options e Creating a system repair disc select models only by using the installed optical drive select models only or an optional external optical drive e Backing up your information e Creating a system image select models only e Scheduling automatic backups select models only e Creating system restore points e Recovering individual files e Restoring the computer to a previous state e Recovering information using recovery tools NOTE For detailed instructions pe
92. mputer Setup boot option menu 4 Press the down arrow to select Restore SLED HP BNB preload image from the Linux boot menu and then press enter 5 Using the arrow keys select Yes when prompted Do you want to start the System Restore 6 Follow the instructions 7 NOTE You can also restore the computer from the partition by restarting the computer and then pressing the 11 key If you are unable to boot start up your computer from the hard drive partition with the primary operating system or from the recovery partition and you did not create a system recovery disc you must purchase a SUSE Linux Enterprise Desktop Operating System DVD to reinstall the operating system For additional information see the Worldwide Telephone Numbers booklet Chapter 13 Backup and Recovery in SUSE Linux 14 Specifications Computer specifications Metric U S Dimensions Length 23 9 cm 9 4 in Width 33 9 cm 13 4 in Height front to rear 2 2 to 2 9 cm 0 9 to 1 1 in Weight Equipped with optical drive 1 DIMM hard drive WLAN 2 10 kg 4 63 lbs module webcam 6 cell battery Equipped with no optical drive 1 DIMM hard drive WLAN 1 97 kg 4 34 165 module webcam 6 cell battery Input power Operating voltage 19 0 V dc 4 74 A 90 18 5 V dc 3 5 A 65 W 19 5 V dc 2 31 A 45 W Operating current 4 74 Aor 3 5 Temperature Operating not writing to optical disc
93. n Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 37 5 Remove the service door see Service door on page 38 Remove the keyboard 1 Position the computer upside down with the front toward you 2 Remove the 2 Phillips PM2 5x6 0 screws that secure the keyboard to the computer ee 3 Position the computer upright with the front toward you 4 Open the computer as far as possible 50 Chapter 5 Removal and replacement procedures for Customer Self Repair parts 5 Slide the keyboard slightly downward toward the palm rest to disengage the top of the keyboard from the top cover 1 6 Lift the top of the keyboard up at an angle 2 Ej NOTE Make sure not to prematurely pull the keyboard cable out of the system board connector 7 Rotate the keyboard until it rests on the palm rest 1 and then disconnect the keyboard cable by lifting the keyboard connector latch 2 and then disconnecting the keyboard cable from the system board 3 8 Remove the keyboard Reverse this procedure to install the keyboard Component replacement procedures 51 6 Removal and replacement procedures for Authorized S
94. nd select the check box labeled When I then select the check box labeled sign in or close all apps on a When sign in or close all screen go to the desktop apps on a screen go to the instead of Start desktop instead of Start 4 Click OK 4 Tap OK To revert to the original sign in setting follow the instructions above but clear the check box labeled Go to the desktop instead of Start when I sign in and then click or tap OK This PC To explore files and folders on your computer and connected devices from the Start screen type this pc and then select This PC This feature was formerly called My Computer Backup restore and recovery updates The following backup restore and recovery procedures replace the procedures provided in the User Guide for your computer Using Windows backup and restore For information about the Windows backup and restore features see the HP Support Assistant E NOTE The path to access the HP Support Assistant has changed 1 From the Start screen select the HP Support Assistant app 2 restore in the Search field and then follow the information provided For additional backup information type backup in the Search field 90 Chapter 7 New Windows 8 1 features Checking for recovery partitions 7 NOTE If you need to check for the presence of the HP Recovery partition or Windows partition before performing system recovery tasks the steps have changed To check for th
95. nect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 37 5 Remove the service door see Service door on page 38 Remove the RTC battery 1 Position the computer upside down 2 Use a thin screwdriver or similar tool to pry the battery out of the socket 1 3 Remove the battery from the socket 2 Reverse this procedure to install the RTC battery Component replacement procedures 53 54 Ej NOTE Top cover spare part kits include the touchpad assembly Description Spare part number Top cover with a fingerprint reader includes fingerprint reader assembly 721540 001 Top cover without a fingerprint reader includes fingerprint reader plastic insert bracket and 721541 001 screws Top cover for use in models with a fingerprint reader RCTO includes touchpad assembly 747998 001 fingerprint reader plastic insert bracket and screws Before removing the top cover follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord fro
96. nt procedures 37 Service door Remove the service door to access the memory module slot hard drive and other components Before removing the service door follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 37 To remove the service door 1 With the battery bay toward you remove the optional security screw 1 if the optional security screw is being used see Using the optional security screw on page 39 and then slide the service door release latches 2 to release the service door 7 NOTE If you do not want to use the optional security screw you can store it inside the battery bay 2 Slide the service door toward the front of the computer 3 and lift 4 to remove the service door 38 Chapter 5 Removal and replacement procedures for Customer Self Repair parts Using the optional security screw Use the optional security screw to lock the service door to the bottom of the computer When not in use the security screw can be stored inside the battery bay To use the security screw 1 Remove the battery see Battery on page 37
97. of nonvolatile memory present in the system depends upon the system configuration Intel based and AMD based system boards contain nonvolatile memory subcomponents as originally shipped from HP assuming that no subsequent modifications have been made to the system and assuming that no applications features or functionality have been added to or installed on the system Following system shutdown and removal of all power sources from an HP Business Notebook PC system personal data can remain on volatile system memory DIMMs for a finite period of time and will also remain in nonvolatile memory The steps below will remove personal data from the notebook PC including the nonvolatile memory found in Intel based and AMD based system boards Some of these steps are disclosed in the Maintenance amp Service Guides available for HP PC products available on the product support pages at www hp com 1 Follow steps a through I below to restore the nonvolatile memory that can contain personal data Restoring or reprogramming nonvolatile memory that does not store personal data is neither necessary nor recommended Enter BIOS F10 Setup by powering on the system and pressing F10 when prompted near the bottom of the display or press the ESC key to display the start up menu then press F10 If the system has a BIOS administrator password enter the password at the prompt b Select the File menu then Restore Defaults Select the System Config
98. omputer and press F10 when prompted near the bottom of the display b Select File then select Restore defaults Follow the on screen instructions d Select File save changes and exit then press Enter What kind of configuration data is stored on the DIMM Serial Presence Detect SPD memory module How would this data be written The DIMM SPD memory contains information about the memory module such as size serial number data width speed timing voltage and thermal information This information is written by the module manufacturer and stored on an EEPROM This EEPROM cannot be written to when the memory module is installed in a PC Third party tools do exist that can write to the EEPROM when the memory module is not installed in a PC There are various third party tools available to read SPD memory Does the Firmware Hub for System BIOS contain the BIOS program Is this chip writable and if so how The Firmware Hub does contain the BIOS program and is writable A utility is required to perform the write function In some PC systems the Firmware Hub for System BIOS is a flash memory chip so that updates can be written by the customer Is this true for these BIOS chips Yes they are flash memory chips What is meant by Restore the nonvolatile memory found in Intel based system boards This relates to clearing the Real Time Clock RTC CMOS memory that contains PC configuration data Does resetting the CMOS configurati
99. on To check for the Windows partition select Start Computer To check for the HP Recovery partition click Start right click Computer click Manage and then click Disk Management 2 NOTE If the HP Recovery partition has been deleted the 1 1 restore option will not function You must recover your operating system and programs using the Windows 7 operating system DVD and the Driver Recovery disc both purchased separately if the Windows partition and the HP Recovery partition are not listed For additional information see Using a Windows 7 operating system DVD purchased separately on page 41 3 If the Windows partition and the HP Recovery partition are listed restart the computer and then press 8 before the Windows operating system loads Chapter 12 Backup and recovery in Windows 7 4 Select Startup Repair 5 Follow the on screen instructions NOTE For additional information on recovering information using the Windows tools perform a search for these topics in Help and Support Using f11 recovery tools A CAUTION Using 11 recovery tools completely erases hard drive contents and reformats the hard drive All files you have created and any software installed on the computer are permanently removed The f11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory Software not installed at the factory must be reinstalled To recover the original
100. on memory return the PC back to factory defaults The process of resetting the CMOS will return certain system settings to factory default but will not reset many of the system data and configuration defaults to their factory settings To return these system data and configuration defaults to factory settings refer to question and answer 1 and follow the instructions for returning the BIOS settings to factory defaults Questions and answers 133 16 Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac or from 220 to 240 volts ac The 3 conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used Requirements for all countries and regions The following requirements are applicable to all countries and regions Thelength of the power cord set must be at least 1 5 m 5 0 ft and no more than 2 0 m 6 5 ft e All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used e power cord sets must have a minimum current capacity of 10 A and nominal voltage rating of 125 or 250 V ac as required by the power system of each coun
101. onal computer headset microphone stereo array microphone or monaural microphone Connect optional USB devices Optical drive select models only Reads and writes select models only to an optical disc Optical drive eject button select models only Releases the optical drive disc tray Security cable slot 14 Chapter 2 External component identification Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen Bottom Component 1 Battery and service door release latches Description e Releases the battery from the battery bay sliding the release latches one time e When the battery has been removed from the battery bay releases the service door from the computer by sliding the release latches a second time 2 Battery bay Holds the battery 3 Service door Provides access to the hard drive bay the wireless LAN WLAN module slot the WWAN module slot and the memory module slots CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore computer functionality and then contact s
102. onconductive materials such as ordinary plastic assembly aids and Styrofoam Handle ESD sensitive components parts and assemblies by the case or PCM laminate Handle these items only at static free workstations Avoid contact with pins leads or circuitry Turn off power and input signals before inserting or removing connectors or test equipment Chapter 4 Removal and replacement procedures preliminary requirements Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation When seated wear a wrist strap connected to a grounded system Wrist straps are flexible straps with a minimum of one megohm 1096 resistance in the ground cords To provide proper ground wear a strap snugly against the skin at all times On grounded mats with banana plug connectors use alligator clips to connect a wrist strap When standing use foot straps and a grounded floor mot Foot straps heel toe or boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use foot straps on both feet with a minimum of one megohm resistance between the operator and ground To be effective the conductive strips must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tapes Antistatic smocks aprons and sleeve protectors Conductive bins an
103. oot Mode and then press enter To move the device up in the boot order use a pointing device to click the up arrow or press the key or To move the device down in the boot order use a pointing device to click the down arrow or press the key To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions or Use the arrow keys to select Main Save Changes and Exit and then press enter Dynamically choosing a boot device using the f9 prompt To dynamically choose a boot device for the current startup sequence follow these steps 1 Open the Select Boot Device menu by turning on or restarting the computer and then pressing esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press 19 Use a pointing device or the arrow keys to select a boot device and then press enter Using MultiBoot 97 Setting MultiBoot Express prompt To start Computer Setup and set the computer to display the MultiBoot startup location menu each time the computer is started or restarted follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press to enter Computer Setup Use a pointing device or the arrow keys to select Advanced gt Boot Options gt Multiboot Express Po
104. or Customer Self Repair parts There are as many as 14 screws that must be removed replaced or loosened when servicing Customer Self Repair parts Make special note of each screw size and location during removal and replacement 36 Chapter 5 Removal and replacement procedures for Customer Self Repair parts Battery Description Spare part number 9 cell 93 WHr 2 8 Ah Li ion battery 708458 001 6 cell 47 WHr 2 2 Ah Li ion battery 708457 001 Before removing the battery follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer To remove the battery A CAUTION Removing a battery that is the sole power source for the computer can cause loss of information To prevent loss of information save your work and shut down the computer through Windows before removing the battery 1 Turn the computer upside down on a flat surface 2 Slide the battery release latches 1 to release the battery NOTE You can slide the battery release latches simultaneously or you can slide them one at a time 3 Tiltthe battery upward 2 and remove it from the computer Component replaceme
105. or by using a third party utility designed to erase data from an SSD To run Secure Erase enter BIOS Setup by powering on the system and pressing F10 when prompted near the bottom of the display Select the Security menu and scroll down to the Utilities menu Select Secure Erase and select the desired hard drive 129 HP Sure Start 130 Select Intel based 2013 HP Business Notebook PCs offer HP Sure Start which provides hardwarebased assurance of the following e firmware is running on the HP Embedded Controller EC EC Options in BIOS found under BIOS Integrity Checking e HP approved BIOS is running on the host processor HP Sure Start verifies the integrity of critical non executable platform data residing in the main flash and provides selfhealing mechanisms to restore any code or critical platform data that has been lost or is corrupted within the flash In conjunction with BIOS support code running on the EC verifies the integrity of the following e Subset of BIOS contents including the boot block portion and machine unique data e Entire descriptor region e Entire Network Controller Configuration The EC is responsible for power control power cycle thermal monitor fan control many LEDs and PS2 keyboard and mouse Chapter 15 Statement of Volatility Non volatile memory usage Non Volatile Amount Does Does this What is the How is data input How is this Memory Size this m
106. ows 8 operating system media to reboot the computer and repair the operating system For additional information see Using the Windows recovery tools 110 To recover information you previously backed up A Access HP Support Assistant To access HP Support Assistant on the Start screen select the HP Support Assistant app To recover your information using Automatic Repair follow these steps A CAUTION Some Automatic Repair options will completely erase and reformat the hard drive All files you have created and any software installed on the computer are permanently removed When reformatting is complete the recovery process restores the operating system as well as the drivers software and utilities from the backup used for recovery 1 2 If possible back up all personal files If possible check for the presence of the HP Recovery partition and the Windows partition From the Start screen type e and then select File Explorer From the Start screen type c and then select Computer 7 NOTE If the Windows partition and the HP Recovery partition are not listed you must recover your operating system and programs using the Windows 8 operating system DVD and the Driver Recovery media both purchased separately For additional information see Using Windows 8 operating system media purchased separately on page LIT If the Windows partition and the HP Recovery partition are listed restart the computer After
107. placement 52 RTC battery models without WWAN Dus qne Qu eerie 53 TOP GOVEP d 54 Speaker assembly smarren ub hosp a a ER s DORIA Sia rrt ad 59 Fingerprint reader assembly Nato d d 61 Power button Board osse ode ROS MOON MEUM RUM 62 Function E T T TO TO 64 reader DOOR aono gui APR uf ida 65 USB audio board 67 EMEN TENE 68 lower nena Nase cud 70 Battery cable oce Ma ER ER MU DUM MMC NM DM KNEE DNI 71 RTC battery WWAN models succes ettet iater a rn n FU d 72 Fan heot sink assembly 74 PROCESSOF em E 77 Dissertatio nba taba e uteri tma DAN sauer REIR 79 T Mew Windows 6 RETE aai 86 Navigating the Start screen 2 86 Locating the Start button and the Start 88 Shutting down
108. placing the system board be sure to remove the following components from the defective system board and install on the replacement system board e Memory module see Memory modules on page 44 WLAN Bluetooth module see WLAN Bluetooth combo card on page 46 68 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts WWAN module see WWAN module on page 48 e Processor see Processor on page 77 Remove the system board 1 Position the computer upright with the front toward yov 2 Disconnect the display cable 1 from the system board 3 Disconnect the battery connector cable from the system board 2 4 Remove the 2 Phillips PM2 5x4 0 screws 3 that secure the system board to the computer 5 Lift the right side of the system board up at an angle 1 6 Pull the system board up and toward the right to remove it from the computer 2 NOTE The power cable connects to a connector on the bottom of the system board When you remove the system board the power cable will be removed from its routing path and remain connected to the system board Reverse this procedure to install the system board Component replacement procedures 69 Power cable The power cable is included in the Cable Kit spare part number 721510 001 Before removing the power cable follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the
109. pter 3 Illustrated parts catalog Description Spare part number 12 Processor includes thermal material Intel Core i7 4702MQ 2 2 GHz with 6 MB L3 cache 723522 001 Intel Core i5 4200M 2 5 GHz with 3 MB L3 cache 737328 001 Intel Core i3 4000M 2 4 GHz with 3 MB L3 cache 737327 001 Intel Pentium 3550M 2 4 GHz with 2 MB L3 cache 737329 001 Intel Celeron 2950M 2 1 GHz with 2 MB L3 cache 737326 001 13 USB audio board 721542 001 14 Battery Li ion 9 cell 93 WHr 2 8 Ah 708458 001 6 cell 47 WHr 2 2 Ah 708457 001 15 Base enclosure 721509 001 16 WLAN module Mediatek MT7630E 802 11bgn 1x1 Wi Fi BT4 0 Combo Adapter 710418 001 Atheros AR9485 802 11b g n 1x1 WiFi Adapter 675794 001 Atheros AR9565 802 11bgn 1x1 WiFi BT4 0 combo Adapter 690019 001 Intel Dual Band Wireless AC 3160 802 11 a b g n ac 1x1 WiFi with Bluetooth 4 0 710662 001 combo Realtek RTL8188EE 802 11bgn Wi Fi Adapter 709848 001 Intel Dual Band Wireless N 7260AN 802 11 a b g n 2x2 WiFi 4 0 717381 001 17 WWAN module HP 4112 LTE HSPA Gobi 4G Module 704031 001 HP hs3110 HSPA Mobile Broadband Module 723895 001 18 battery 721532 001 19 Memory modules 12800 1600 MHz DDR3L 8 GB 693374 001 4 GB 691740001 2 GB 691739 001 20 Optical drive includes bracket bezel and screws Blu ray ROM DVD RW SuperMulti DL Drive 721527 001 DVD RW SuperMulti DL D
110. ptions In Windows 7 Select Start Control Panel System and Security Power Options Component Description In Linux Select Computer gt Control Center In the left pane click System and then click Power Management in the right pane 2 Speakers 2 Produce sound 3 Wireless button Turns the wireless feature on or off but does not establish a wireless connection 4 49 Volume mute button Mutes and restores speaker sound 5 Fingerprint reader select models only Allows a fingerprint logon instead of a password logon Keys E NOTE Refer to the illustration that most closely matches your computer OOOHH Component Description 1 esc key Windows only Displays system information when pressed in combination with the fn key 2 fn key Executes frequently used system functions when pressed in combination with a function key the num Ik key or the esc key 3 um Operating system logo key Windows 8 Returns you to the Start screen from an open app or the Windows desktop NOTE Pressing the Windows button again will return you to the previous screen Windows 7 Displays the Windows Start menu Top 11 Description Linux Displays the operating system menu 4 Function keys Execute frequently used system functions when pressed in combination with the fn key 5 Embedded numeric keypad When the keypad is turned on it can be used lik
111. pup Delay Sec and then press enter In the MultiBoot Express Popup Delay Sec field enter the length of time in seconds that you want the computer to display the startup location menu before it defaults to the current MultiBoot setting When O is selected the Express Boot startup location menu is not displayed To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the arrow keys to select gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Entering MultiBoot Express preferences When the Express Boot menu is displayed during startup you have the following choices To specify a boot device from the Express Boot menu select your preference within the allotted time and then press enter To prevent the computer from defaulting to the current MultiBoot setting press any key before the allotted time expires The computer will not start until you select a boot device and press enter To allow the computer to start according to the current MultiBoot settings wait for the allotted time expire Using HP PC Hardware Diagnostics UEFI select models only 98 HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface UEFI that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly The tool runs
112. r by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 37 Remove the following components gt EE 2 f g h Service door see Service door on page 38 Hard drive see Hard drive on page 39 Optical drive see Optical drive on page 42 WLAN Bluetooth module see WLAN Bluetooth combo card on page 46 WWAN module see WWAN module on page 48 Keyboard see Keyboard on page 50 Top cover see Top cover on page 54 System board see System board on page 68 Remove the battery cable 1 Position the computer upright and open as far as possible 2 Remove the 2 Phillips PM2 5x4 0 screws that secure the battery cable to the computer 1 3 Remove the battery cable from the computer 2 Reverse this procedure to install the battery cable Component replacement procedures 71 RTC battery WWAN models Ej NOTE RTC battery location varies on model with and without WWAN modules WWAN models you must remove the system board to replace the RTC battery Non WWAN models you must remove only the service cover to replace the RTC battery Description Spare part number RTC battery for use in models with WWAN 721532 001 Before removing the RTC battery follow these steps 1 Pm m om Shut down the computer If you are unsure whether the computer is off or in Hibernation turn
113. r in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 37 Remove the following components Service door see Service door on page 38 a b Keyboard see Keyboard on page 50 Optical drive Optical drive on page 42 cover see cover on page 54 Component replacement procedures 65 66 Remove the card reader board NOTE Before you remove the card reader make sure nothing memory card or plastic insert in installed 1 Position the top cover upside down 2 Disconnect the cable that routes to the touchpad buttons 1 3 Disconnect the cable that routes to the system board 2 4 Remove the two Phillips PM2 0x2 0 broadhead screws 3 that secure the card reader board to the computer 5 Remove the card reader board from the top cover 4 Reverse this procedure to install the card reader board Chapter 6 Removal and replacement procedures for Authorized Service Provider parts USB audio board Description Spare part number USB audio board 721542 001 Before removing the USB audio board follow these steps 1 Shut down the computer If you are unsure whether the computer is
114. r restore the computer to its original factory state You can create an HP Factory Image Restore DVD using an installed or an external DVD RW optical drive You can also restore the computer to its factory condition from the HP dedicated recovery partition on the hard drive A CAUTION Using Recovery completely erases hard drive contents and reformats the hard drive All files you have created and any software installed on the computer are permanently removed The recovery tool reinstalls the original operating system and HP programs and drivers that were installed at the factory Software drivers and updates not installed by HP must be manually reinstalled Personal files must be restored from a backup To restore the computer using the HP Factory Image Restore DVD you must first create the recovery disc To create the recovery disc NOTE HP recommends that you create the HP Factory Image Restore DVD in the event of a system failure 1 Select Computer More Applications 2 In the left pane click Tools and then click Create HP Factory Image Restore DVD in the right pane 3 Follow the on screen instructions to create an image file to burn a recovery disc To restore the computer from the recovery disc follow these steps 1 If possible back up all personal files 2 Insert the HP Factory Image Restore DVD into the optical drive and restart the computer 3 As the computer is restarting press 9 to open the Co
115. rea of the Start Tap the Desktop app and then press Start menu screen and then right click the Start and release the Start button in the lower button to display the Start menu left corner to display the Start menu Shutting down the computer To shut down the computer from the Start menu follow the instructions below Action Using a keyboard and mouse Using touch gestures Shut down the computer 1 Point to lower left area of the Start 1 Tap the Desktop app and then screen and then right click the Start press and release the Start button button to display the Start menu in the lower left corner to display the Start menu 2 Select Shut down and then select Shut down 2 Tap Shut down and then tap Shut down 1 Point to the upper right or lower right corner of the screen to display the 1 Swipe from the right edge of the charms and then click Settings TouchPad or touch screen to display the charms and then tap Settings 2 Click the Power icon and then click 9 Shut down 2 Tapthe Power icon and then tap Shut down T Displaying all apps Action Using a keyboard and mouse Using touch gestures See all the apps on your Point to the lower left area of the Start Swipe to the left on the TouchPad or touch computer screen and then click the arrow in the screen until the arrow appears and then lower left corner of the screen tap the arrow in the lowerleft corner of the Start scre
116. rform a search for these topics in Help and Support In case of system instability HP recommends that you print the recovery procedures and save them for later use Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings See Help and Support for more nformation Creating recovery media with HP Recovery Disc Creator HP Recovery Disc Creator is a software program that offers an alternative way to create recovery media After you successfully set up the computer you can create recovery media using HP Recovery Disc Creator This recovery media performs a system recovery if the hard drive becomes corrupted A system recovery reinstalls the original operating system and the software programs installed at the factory and then configures the settings for the programs HP Recovery Disc Creator can create two kinds of recovery DVDs as follows e Windows DVD Installs the operating system without additional drivers or applications Choosing this selection creates a DVD restores the original operating system and the software programs installed at the factory e Driver DVD Installs specific drivers and applications only in the same way that the HP Software Setup utility installs drivers and applications 114 Chapter 12 Backup and recovery in Windows 7 Creating recov
117. rive 721529 001 DVD ROM drive 721528 001 21 Hard drive Computer major components 21 Description Spare part number 1 5400 rpm 676521 001 750 GB 5400 rpm 634250 001 500 GB 7200 rpm 703267 001 500 GB 5400 rpm 683802 001 500 GB 5400 rpm hybrid 8 GB SSD 732000 001 320 GB 5400 rpm 645193 001 22 Service door Service door 721536001 RCTO 747997 001 22 Chapter Illustrated parts catalog Display components Description Spare part number 1 Display bezel For use in models with a webcam 721512 001 For use in models without a webcam 721513 001 2 Display panel raw spared Display components 23 Description Spare part number 3 Display webcam cable assembly 721510 001 in Cable Kit 4 Webcam module use in all models 721543 001 Microphone module not illustrated 721526 001 Display Hinge Kit 721514 001 5 Display hinge covers 6 Display hinges left and right 7 WLAN antennas 721507 001 8 WWAN antennas 721508 001 9 Display rear cover 721511 001 Plastics Kit Description Spare part number Plastics Kit 721530 001 1 Optical drive protective insert 24 Chapter Illustrated parts catalog Cable Description Spare part number Cable Kit 721510 001 1 Display webcam cable 2 USB audio board connector cable 3 Battery connec
118. rogramma write protection bl e not method varies by customer memory vendor accessible System BIOS 4 to 5 Yes Yes Store system System BIOS code is A utility is required MBytes BIOS code programmed at the for writing data to and PC factory Code is updated this memory and is configuration data when the system BIOS is updated Configuration data and settings are input using the F10 setup utility or a custom utility available on the HP website Writing data to this ROM in an inappropriate manner can render the PC nonfunctional Non volatile memory usage 13 132 Intel 1 5 Yes Yes Stores Management Engine The Intel chipset is Management 5 Management Code is programmed at configured to enforce Engine Engine Code the factory Code is HW protection to Firmware Settings updated via Intel secure block all direct read present only in Provisioning firmware update utility write access to this models ending Data and Unique Provisioning area An Intel utility is in a p or w iAMT third Data can be entered at required for updating or with Intel party data the factory or by an the firmware Only Centrino Pro store administrator using the firmware updates technology Management Engine digitally signed by MEBx setup utility The Intel can be applied third party data store using this utility contents can populated by a remote management console or local applications registered by an
119. row appears and then tap the arrow in lower left corner To return to the Start screen click the ol the Siar sorcen arrow again To return to the Start screen tap the arrow again 4 Display the Start menu Point to the lower left area of the Start Tap the Desktop app and then press screen and then right click the Start and release the Start button in the lower button left corner 5 Switch between open Point to the upper left corner of the Start Swipe in and out from the left edge of the apps screen fo reveal a list of open apps and TouchPad or touch screen to reveal a list then click an open app of open apps and then tap an open app IMPORTANT To quickly return to the Start screen press the Windows key or point to the lowerleft corner of the Start screen and then click or tap the Start button Navigating the Start screen 87 Locating the Start button and the Start menu The Start button is displayed in the lower left corner of the Windows desktop The Start menu offers quick access to frequently used options including File Explorer Control Panel Desktop Power Options and Shut down For more information see the Windows Basics guide included with your computer Follow the instructions below to display the Start button and the Start menu Action Using a keyboard and mouse Using touch gestures Locate the Start button and the Point to the lower left a
120. screen after the download is complete If no instructions are displayed follow these steps 1 Windows 7 Open Windows Explorer by selecting Start gt Computer Windows XP Open Windows Explorer by selecting Start gt My Computer 2 Double click your hard drive designation The hard drive designation is typically Local Disk C Using Setup Utility 103 3 Using the hard drive you recorded earlier open the folder on your hard drive that contains the update 4 Double click the file that has an exe extension for example filename exe The BIOS installation begins 5 Complete the installation by following the on screen instructions Ej NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly The following diagnostic tests are available in System Diagnostics e Startup test This test analyzes the main computer components that are required to start the computer e Runin fest This test repeats the start up test and checks for intermittent problems that the startup test does not detect e disk test This test analyzes the physical condition of the hard drive and then checks all data in every sector of the hard drive If the test detects a damaged sector it attempts to move the data to
121. sembly 721540 001 Without a fingerprint reader includes fingerprint reader plastic insert bracket and screws 721541 001 With a fingerprint reader RCTO includes touchpad assembly fingerprint reader plastic insert bracket and screws 4 Power button board assembly 721531 001 5 Function board 721518 001 6 Card reader board 734088 001 7 Speaker assembly 721537 001 8 Fingerprint reader assembly includes cable bracket holder and screws 721517 001 9 System board includes replacement thermal material Non Windows 8 with 1 GB discrete graphics memory 734083 001 Non Windows 8 with 2 GB discrete graphics memory 734084 001 Non Windows 8 UMA graphics memory without WWAN 734085 001 Non Windows 8 UMA graphics memory with WWAN 734087 001 Windows 8 Standard with 1 GB discrete graphics memory 734083 501 Windows 8 Professional with 1 GB discrete graphics memory 734083 601 Windows 8 Standard with 2 GB discrete graphics memory 734084 501 Windows 8 Professional with 2 GB discrete graphics memory 734084 601 Windows 8 Standard with UMA graphics and without WWAN 734085 501 Windows 8 Professional with UMA graphics and without WWAN 734085 601 Windows 8 Standard with UMA graphics and with WWAN 734087 501 Windows 8 Professional with UMA graphics and with WWAN 734087 601 Fan heat sink assembly includes replacement thermal material 10 For use in models with UMA graphics 721539 001 11 For use in models with discrete graphics 721538 001 Cha
122. spare part number 721514 001 st ts l Component replacement procedures 81 10 If you need to remove the display bezel remove the 2 mylar screw covers 1 and the 2 Phillips PM2 5x4 0 screws 2 in the bottom corners of the display bezel 11 Flex the top 3 of the bezel the inside edges of the left and right sides 4 and then the bottom 5 of the bezel until it disengages from the display enclosure NOTE Make sure the hinges are not bent see hinge position in following image when you remove the bezel 12 Remove the display bezel 6 The display bezel is available using spare part number 721512 001 for all models with a webcam and 721513 001 for models without a webcam Display bezel mylar screw covers are available in the Rubber Kit spare part number 721533 001 e co eT 82 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 13 If it is necessary to replace the webcam or microphone module disconnect the cable from the module 1 and then gently pull the module away from the double sided tape on the display enclosure 2 The webcam module is available using spare part number 721543 001 and the microphone module is available using spare part number 721526 001 NOTE The removal and replacement procedure is the same for the webcam and microphone modules The following image illustrates a webcam module 14 If it is necess
123. t and screws 721542 001 B USB audio board 721543 001 B Webcam module 723522001 N Intel Core i7 processor 4702MQ 2 2 GHz 6 L3 cache include thermal material Sequential part number listing 29 30 Spare part CSR Description number 723895 001 HP hs3110 HSPA Mobile Broadband Module 724939 001 B 35 6 cm 14 0 inch display assembly HD anti glare for use in models with a webcam and without WWAN 732000 001 500 GB 5400 rpm hybrid 8 GB SSD hard drive 734083 001 N System board for use in models without Windows 8 with 1 GB discrete graphics includes thermal material 734083 501 System board for use in models with Windows 8 Standard and 1 GB discrete graphics includes thermal material 734083 601 System board for use in models with Windows 8 Professional and 1 GB discrete graphics includes thermal material 734084 001 N System board for use in models without Windows and 2 GB discrete graphics includes thermal material 734084 501 N System board for use in models with Windows 8 Standard and 2 GB discrete graphics includes thermal material 734084601 N System board for use in models with Windows 8 Professional and 2 GB discrete graphics includes thermal material 734085 001 System board for use in models without Windows 8 with UMA graphics and without WWAN 734085501 System board for use in models with Windows 8 Standard UMA graphics and
124. t might prevent Windows from starting correctly e 11 recovery tools You can use the 1 recovery tools to recover your original hard drive image The image includes the Windows operating system and software programs installed at the factory Ej NOTE If you are unable to boot start up your computer and you cannot use the system repair discs you previously created select models only you must purchase a Windows 7 operating system DVD to reboot the computer and repair the operating system For additional information see Using a Windows 7 operating system DVD purchased separately on page 41 Using the Windows recovery tools 116 To recover information you previously backed up 1 Select Start All Programs Maintenance Backup and Restore 2 Follow the on screen instructions to recover your system settings your computer select models only or your files To recover your information using Startup Repair follow these steps CAUTION Using Startup Repair completely erases hard drive contents and reformats the hard drive All files you have created and any software installed on the computer are permanently removed When reformatting is complete the recovery process restores the operating system as well as the drivers software and utilities from the backup used for recovery 1 If possible back up all personal files 2 lf possible check for the presence of the Windows partition and the HP Recovery partiti
125. tegrated mono microphone non webcam models only Headphone and microphone jacks IDT 92HD91 Skype ready HD audio with DTS Sound Supports no camera option sa lt lt Ethernet Realtek RTL8151GH CG 10 100 1000 53 54 55 wake on LAN AC mode and battery mode NIC power down technology Ethernet cable not included Wireless Integrated WLAN options by way of wireless module WIAN antennas built into display assembly Supports no WLAN Bluetooth option Supports the following WLAN formats Mediatek MT7630E 802 11bgn 1x1 Wi Fi BT4 0 Combo Adapter e Atheros AR9485 802 11b g n 1x1 WiFi Adapter e Atheros AR9565 802 1 1bgn 1x1 WiFi BT4 0 combo Adapter e Intel Dual Band Wireless AC 3160 802 11 a b g n ac 1x1 WiFi with Bluetooth 4 0 combo Realtek RTL8188EE 802 11bgn Wi Fi Adapter e Intel Dual Band Wireless N 7260AN 802 11 a b g n 2x2 WiFi BT4 0 Sa lt lt SS 35 5 Wireless Personal Area Network PAN only supported by Bluetooth 4 0 combo card Integrated WWAN options by way of wireless module Subscriber identity module SIM security customer accessible Supports no WWAN option Supports the following WWAN modules e HP hs3110 HSPA Mobile Broadband Module HPlt4112 LTE HSPA Gobi 4G Module 4 Category External media card
126. tem Diagnostics in Windows 7 Navigating and selecting in Setup Utility To navigate and select in Setup Utility follow these steps 1 2 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen e To select a menu or a menu item use the tab key and the keyboard arrow keys and then press enter or use a pointing device to click the item e To scroll up and down click the up arrow or the down arrow in the upper right corner of the screen or use the up arrow key or the down arrow key e Toclose open dialog boxes and return to the main Setup Utility screen press esc and then follow the on screen instructions Press 10 to enter Setup Utility To exit Setup Utility menus choose one of the following methods To exit Setup Utility menus without saving your changes press the esc key and then follow the on screen instructions Use the arrow keys to select Exit gt Exit Discarding Changes and then press enter To save your changes and exit Setup Utility menus press and then follow the on screen instructions or Use the tab key and the arrow keys to select Exit gt Exit Saving Changes and then press enter Your changes go into effect when the computer restarts Displaying system information 1 2 3 Start Setup Utility Select the Main menu System information such as the system time and date and ident
127. the 4 Phillips PM3 0x4 0 screws 1 that secure the cover to the drive and then lift the cover straight up and off the hard drive 2 Reverse this procedure to install a hard drive Component replacement procedures 41 Optical drive 42 Ej NOTE All optical drive spare part kits include an optical drive bezel bracket and screws Description Spare part number Blu ray ROM DVD RW SuperMulti DL Drive 721527 001 DVD RW SuperMulti DL Drive 721529 001 DVD ROM drive 721528 001 Before removing the optical drive follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 37 5 Remove the service door see Service door on page 38 Remove the optical drive 1 Position the computer upside down 2 Remove the Phillips PM2 5x6 0 screw 1 that secures the optical drive to the computer 3 Push the optical drive tab 2 to release the optical drive from the computer Chapter 5 Removal and replacement procedures for Customer Self Repair parts 4 Remove the optical drive 3 from the computer 0 0 0 0 0 0 0 0 5 remov
128. the compoter HER beeen PER er ein 88 Displaying Eo 1 88 Closing APPS dain nega na uto ED TUN UMEN UNE E IEEE 89 Enhanced search feature caine tasers a herd redeas nd ea 89 Enhanced snap feature E 89 viii Discovering and connecting to Miracastcompatible wireless displays select models Only LM 89 Opening to the Windows desktop instead of the Start screen 90 This PO e CL E 90 Backup restore and recovery updates UN PEN rad 90 Using Windows backup restore ert rn ei 90 Checking Tor recovery partitions usarse t eere met egestas 91 Using HP Software Setup select models 91 Using other backup restore and recovery 91 More Mice M 91 O 93 Using Computer Setups t omne tete EE EE E 93 Starting Computer Set pussi ee Ke i 93 Navigating and selecting in Computer 93 Restoring factory settings in Computer Setup 94 Updating the BIOS e cT 95 Determining the BIOS version 95 Downloading BIOS update for Windows
129. the computer 4 Remove the battery see Battery on page 37 5 Remove the service door see Service door on page 38 Remove the WWAN module 1 Position the computer upside down 2 Disconnect the WWAN antenna cables 1 from the terminals on the WWAN module 7 NOTE The red WWAN antenna cable is connected to the WWAN module Main terminal The blue WWAN antenna cable is connected to the WWAN module Aux terminal 3 Remove the two Phillips PM2 5x3 0 screws 2 that secure the WWAN module to the computer The edge of the module opposite the slot rises away from the computer 48 Chapter 5 Removal and replacement procedures for Customer Self Repair parts 4 Remove the WWAN module 3 by pulling the module away from the slot at an angle 7 NOTE WWANI modules are designed with a notch to prevent incorrect insertion NOTE If the WWAN antennas are not connected to the terminals on the WWAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WWAN module Component replacement procedures 49 NOTE For a detailed list of available keyboards see Sequential part number listing on page 27 Description Spare part number Keyboard 721520 Before removing keyboard follow these steps 1 Shut down the computer If you are unsure whether the computer is off or i
130. the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed Handle drives on surfaces covered with at least one inch of shock proof foam Avoid dropping drives from any height onto any surface After removing a hard drive an optical drive or a diskette drive place it in a static proof bag Avoid exposing a hard drive to products that have magnetic fields such as monitors or speakers Avoid exposing a drive to temperature extremes or liquids If a drive must be mailed place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package FRAGILE Chapter 4 Removal and replacement procedures preliminary requirements Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can destroy static sensitive devices or microcircuitry Even if the spark is neither felt nor heard damage may h
131. thout affecting your files select Get started and follow the on screen instructions Remove everything and reinstall Windows Sometimes you want to perform detailed reformatting of your computer or you want to remove personal information before you give away or recycle your computer The process described in this section provides a speedy simple way to return the computer to its original state This option removes all personal data apps and settings from your computer and reinstalls Windows y IMPORTANT This option does not provide backups of your information Before using this option back up any personal information you wish to retain You can initiate this option by using 11 key or from the Start screen 112 Chapter 11 Backup and recovery in Windows 8 To use the 111 key 1 Press 11 while the computer boots cras Press and hold 11 as you press the power button Choose your language Choose your keyboard layout Select Troubleshoot from the boot options menu Select Reset your PC and follow the 5 instructions To use the Start screen 1 the Start screen point to the far right upper or lower corner of the screen to display the charms Click Settings Click Change PC settings in the bottom right corner of the screen and then select General from the PC settings screen Scroll the right side choices down to display Remove everything and reinstall Windows 5 Under Re
132. times e At regularly scheduled times e Before the computer is repaired or restored Before you add or modify hardware or software To back up your home directory files using Backup Manager Settings 1 Select Computer More Applications Tools Backup Manager Settings and click Backup my home directory 2 Click Storage Destination Location and then select a location to back up your information 3 Click Schedule and then select a time schedule to perform backups at a regularly scheduled time To immediately back up your information click the Backup Now check box NOTE Before you back up your information be sure you have designated a location to save the backup files 4 Click Save and Backup to start the backup and to save the backup settings To restore backup files 1 Select Computer gt More Applications gt Tools gt Backup Manager Restore Click Backup Source and then select the location of the backup files Click Restore Destination and then select the destination to restore the files Select the Optical Disk option m p m Under Restore Point click the time and date of the backup NOTE If multiple backups have been performed click Use the latest version to restore the latest version 6 Click Restore to start restoring the files or click Cancel to cancel the operation Backing up your information 119 Performing a system recovery 120 Recovery allows you to repair o
133. tition is listed restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 4 Press while the Press lt F11 gt for recovery message is displayed on the screen 5 Follow the on screen instructions Using Windows 8 operating system media purchased separately To order a Windows 8 operating system DVD go to hitp www hp com support select your country or region and follow the on screen instructions You can also order the DVD by calling support For contact information see the Worldwide Telephone Numbers booklet included with the computer ACAUTION Using a Windows 8 operating system media completely erases hard drive contents and reformats the hard drive All files that you have created and any software that you have installed on the computer are permanently removed When reformatting is complete the recovery process helps you restore the operating system as well as drivers software and utilities To initiate recovery using a Windows 8 operating system DVD ET NOTE This process takes several minutes If possible back up all personal files 2 Restart the computer and then insert the Windows 8 operating system DVD into the optical drive before the Windows operating system loads When prompted press any keyboard key Follow the on screen instructions Performing a system recovery 111 After the repair is completed
134. tor cable 4 Card reader cable 5 Power connector cable 6 Function board connector cable 7 Power button board cable Cable Kit 25 Mass storage devices Description Spare part number 1 Hard drives 1 5400 rpm 676521 001 750 GB 5400 rpm 634250 001 500 GB 7200 rpm 703267 001 500 GB 5400 rpm 683802 001 500 GB 5400 rpm hybrid 8 GB SSD 732000 001 320 GB 5400 rpm 645193 001 Hard Drive Hardware Kit includes hard drive bracket and screws not illustrated 721519 001 2 Optical drives include bezel bracket and screws Blu ray ROM DVD RW SuperMulti DL Drive 721527 001 DVD RW SuperMulti DL Drive 721529 001 DVD ROM drive 721528 001 26 Chapter Illustrated parts catalog Miscellaneous parts Description AC adapters Spare part number 90 W AC adapter 693712 001 90 W AC adapter for use in India and the People s Republic of China 693713 001 65 W AC adapter for use only in models with UMA graphics 693711 001 65 W AC adapter for use in India and the People s Republic of China only in models with UMA 693710 001 graphics Power cords For use in Argentina 490371 001 For use in Brazil 49037 1 202 For use in Thailand 490371 201 For use in the United Kingdom 49037 1 031 For use in the United States 490371 001 Rubber Kit includes rubber base enclosure screw covers and mylar display bezel screw covers 721533 001 Screw Kit 721534 001
135. try or region e appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer Requirements for specific countries and regions Country region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 1 151 1 India 134 Chapter 16 Power cord set requirements Country region Accredited agency Applicable note number Israel SII 1 Italy IMQ 1 JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People s Republic of China 4 Saudi Arabia SASO 7 Singapore PSB 1 South Africa SABS 1 South Korea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 The United States UL 2 1 The flexible cord must be Type HO5VV F 3 conductor 0 75mm2 conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used 2 The flexible cord must be SVT SJT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15 A 125 V ac or NEMA 6 15P 15 A 250 V
136. ty BIOS and System Diagnostics in Windows 7 Using Setup Utility Setup Utility or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Setup Utility includes settings for the types of peripherals installed the startup sequence of the computer and the amount of system and extended memory Ej NOTE Use extreme care when making changes in Setup Utility Errors can prevent the computer from operating properly Starting Setup Utility Ej NOTE An external keyboard or mouse connected to a USB port can be used with Setup Utility only if USB legacy support is enabled To start Setup Utility follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press to enter Setup Utility Changing the language of Setup Utility Start Setup Utility Use the arrow keys to select System Configuration Language and then press enter Use the arrow keys to select a language and then press enter When a confirmation prompt with your language selected is displayed press enter save your change and exit Setup Utility use the arrow keys to select Exit gt Exit Saving Changes and then press enter Your change takes effect immediately 100 Chapter 9 Setup Utility BIOS and Sys
137. upport through HP Support Assistant To access HP Support Assistant on the Start screen select the HP Support Assistant app 4 Vent Enable airflow to cool internal components Bottom Description NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation Service tag and PCID label Service tag When ordering parts or requesting information provide the computer serial number and model description provided on the service tag 9 1581 I SU E M Product Ing mm m RE LEUR E EE Warranty ly lyOy Model XXXXXXX e Product name 1 This is the product name affixed to the front of the computer e Serial number s n 2 This is an alphanumeric identifier that is unique to each product e number Product number p n 3 This number provides specific information about the product s hardware components The part number helps a service technician to determine what components and parts are needed 16 Chapter 2 External component identification e Warranty period 4 This number describes the duration in years of the warranty period for the computer e description select models only 5 This is the alphanumeric identifier used to locate documents drivers and support for the computer PCID label The PCID
138. uration menu then Restore Security Defaults d If an asset or ownership tag is set select the Security menu and scroll down to the Utilities menu Select System IDs and then select the tag that has been set Press the spacebar once to clear the tag then press Enter to return to the prior menv e Drivelock password is set select the Security menu select Hard Drive Tools scroll down to DriveLock then select DriveLock password Select the desired hard drive Click Disable protection enter the existing master Drivelock password then press Enter to confirm and return to the prior menu Repeat this procedure if more than one hard drive has a Drivelock password f Automatic Drivelock password is set select the Security menu select Hard Drive Tools scroll down to Automatic DriveLock then select the desired hard drive and disable protection Repeot this procedure if more than one hard drive has an Automatic Drivelock password g Select the File menu then Reset BIOS Security to factory default Click yes at the warning message h Select the File menu then Save Changes and Exit 128 Chapter 15 Statement of Volatility i Reboot the system If the system has a Trusted Platform Module TPM and or fingerprint sensor one or two prompts will appear One to clear the TPM and the other to Reset Fingerprint Sensor press F1 to accept or F2 to reject If the HP notebook model includes Intel Centrino with VPro reboot the
139. ute 9 network 13 num lock 9 power 9 RJ 45 network 13 webcam 7 wireless 9 M mass storage devices spare part numbers 26 Media Card Reader identifying 12 memory module identifying 15 product description 2 removal 44 spare part numbers microphone spare partnumber 29 microphone audio in jack product description 2 microphone audio in jack identifying 14 microphone module spare partnumber 24 microphone mute light identifying 9 21 44 model name 1 N network jack identifying 13 network lights identifying 13 num lock light 9 operating system product description 4 optical drive precautions 32 product description 2 removal 42 spare part numbers 21 26 42 specifications 124 125 126 optical drive eject button identifying 14 optical drive protective insert illustrated 24 optical drive identifying 14 P packing guidelines 34 PCID label 17 plastic parts 31 pointing device product description 4 ports external monitor 13 13 product description 4 USB 14 power button board assembly removal 62 spare number 20 29 62 power button board cable illustrated 25 power button identifying 10 power cable removal 70 spare part number 70 power connector cable illustrated 25 power connector identifying 13 power cord set requirements 134 spare part numbers 27 power lights 9 power requirements product description 4 processor product description 1 removal 77 spar
140. without WWAN 734085 601 System board for use in models with Windows 8 Professional UMA graphics and without WWAN 734087 001 N System board for use in models without Windows 8 with UMA graphics and with WWAN 734087 501 N System board for use in models with Windows 8 Standard UMA graphics and with WWAN 734087 601 System board for use in models with Windows 8 Professional graphics and with WWAN 734088001 B Card reader board 737326001 N Intel Celeron 2950M processor 2 1 GHz 3 MB L3 cache includes thermal material 737327001 N Intel Core i3 processor 4000M 2 4 GHz 3 MB L3 cache includes thermal material 737328001 N Intel Core i5 processor 4200M 2 5 GHz 3 MB L3 cache include thermal material 737329 001 Intel Pentium 3550M processor 2 4 GHz 2 MB L3 cache includes thermal material 747997 001 Service door RCTO 747998 001 B Top cover for use in models with a fingerprint reader RCTO includes touchpad assembly fingerprint reader plastic insert bracket and screws Chapter 3 Illustrated parts catalog 4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures e bladed screwdriver e Phillips PO and P1 screwdrivers e Torx T8 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembl
141. y procedures 7 NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts ACAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Tools required 31 Cables and connectors A CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid damage Apply only the tension required to unseat or seat the cables during removal and insertion Handle cables by the connector whenever possible In all cases avoid bending twisting or tearing cables Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced Handle flex cables with extreme care these cables tear easily Drive handling 32 A CAUTION Drives are fragile components that must be handled with care prevent damage to the computer damage to a drive or loss of information observe these precautions Before removing or inserting a hard drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through
142. ys a menu that shows the current boot devices and allows you to select a boot device Or you can use MultiBoot Express to set the computer to prompt you for a boot location each time the computer turns on or restarts 96 Chapter 8 Computer Setup BIOS MultiBoot and HP PC Hardware Diagnostics UEFI in Windows 8 Choosing Multi Boot preferences You can use MultiBoot in the following ways To set a new boot order that the computer uses each time it is turned on by changing the boot order in Computer Setup To dynamically choose the boot device by pressing esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen and then pressing f9 to enter the Boot Device Options menu To use MultiBoot Express to set variable boot orders This feature prompts you for a boot device each time the computer is turned on or restarted Setting a new boot order in Computer Setup To start Computer Setup and set a boot device order that the computer uses each time it is turned on or restarted follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select the Advanced gt Boot Options gt UEFI Boot Order for UEFI Hybrid or UEFI Native Boot Mode or select Advanced Boot Options gt Legacy Boot Order for Legacy B
143. zed settings that appear in a window toolbar or menu bar by taking a screen shot of your settings The screen shot can be a time saver if you have to reset your preferences To create a backup using Backup and Restore 7 NOTE Be sure that the computer is connected to AC power before you start the backup process Backing up your information 109 E NOTE The backup process may take over an hour depending on file size and the speed of the computer Te r From the Start screen type backup click Settings and then select from the list of displayed options Follow the on screen instructions to set up your backup create a system image select models only or create system repair media select models only Performing a system recovery In case of system failure or instability the computer provides the following tools to recover yovr files Windows recovery tools You can use Windows Backup and Restore to recover information you have previously backed up You can also use Windows Automatic Repair to fix problems that might prevent Windows from starting correctly recovery tools You can use the 1 1 recovery tools to recover your original hard drive image The image includes the Windows operating system and software programs installed at the factory E NOTE If you are unable to boot start up your computer and you cannot use the system repair media you previously created select models only you must purchase Wind

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