OWC Mercury Elite Pro Dual mini
Contents
1. OWC Mercury Elite Pro Dual mini Assembly Manual OWC Mercury Elite Pro Dual mini Table of Contents 1 INTRODUCTION 1 1 SYSTEM REQUIREMENTS 1 1 1 Mac Requirements 1 1 2 PC Requirements 1 2 PACKAGE CONTENTS 1 3 ABOUT THIS MANUAL 1 4 PORT VIEW amp CABLE CONNECTIONS 1 5 DETAILED VIEW 1 5 1 Front Activity Light View 2 SYSTEM SETUP 2 1 HARD DRIVE ASSEMBLY 2 2 RAID CONFIGURATION 2 3 CONNECTIONS TO COMPUTER 3 FORMATTING 3 1 MACINTOSH FORMATTING 3 2 REMOVING AN EXISTING GUID PARTITION 3 3 WINDOWS FORMATTING 4 TROUBLESHOOTING amp TIPS 4 1 TROUBLESHOOTING 4 2 USAGE TIPS 5 APPENDIX 5 1 FAQ 5 2 ABOUT DATA PROTECTION 6 CUSTOMER SERVICE 6 1 BEFORE CONTACTING CUSTOMER SERVICE 6 2 CONTACT INFORMATION Thank you for purchasing the OWC Mercury Elite Pro Dual mini We re confident that it will provide years of high performance service for your storage and backup needs This manual contains information on how to install the drives of your choice into the enclosure set the desired RAID level 0 1 or Span format and connect your new storage solution to your computer Should you require additional support after reading this manual along with helpful tips and FAQs please see the inside back page for OWC customer support options OWC Mercury Elite Pro Dual mini Chapter 1 Introduction 1 INTRODUCTION 1 1 System Reguirements 1 1 1 Mac Reguirements Minimum PowerPC G4 CPU 128MB RAM eSATA interface2. Never expose your device to rain or use it near water or in damp or wet conditions Never place objects containing liquids on the drive as they may spill into its openings Doing so increases the risk of electrical shock short circuiting fire or personal injury General Use Precautions Do not expose the enclosure to temperatures outside the range of 5 C to 40 C 41 F to 104 F Doing so may damage the drive or disfigure its casing Avoid placing your drive near a source of heat or exposing it to sunlight even through a window Conversely placing your drive in an environment that is too cold or humid may damage the unit Always unplug the hard drive from the electrical outlet if there is a risk of lightning or if it will be unused for an extended period of time Otherwise there is an increased risk of electrical shock short circuiting or fire Use only the power supply shipped with the device Do not use the hard drive near other electrical appliances such as televisions radios or speakers Doing so may cause interference which will adversely affect the operation of the other products Do not place the drive near sources of magnetic interference such as computer displays televisions or speakers Mag netic interference can affect the operation and stability of your hard drive Do not place heavy objects on top of the drive If you detect a problem consult the Troubleshooting section in this manual Protect your
3. Right click in this space and choose New Partition akome Laot _ Type Fie Syston status pact F S Patron tase FAT Hesthy EEACorfguation sima 2 E Ci Patton bask NPS Heathy Syster A lt gt Goiko M Base a ia aumprar 1861 cowtes nine eat EIS Heath Sistem oski Base ce oe 1862 eration Orive yndi The New Parti tion Wizard will launch Click Next to continue Specify your partition type as Primary and click Next The wizard will display the maximum partition size for your drive It is strongly recommend ed that you do not change the default value Click Next Welcome to the New Partition Wizard This wizard helps you create a patton on a basic disk A basie disk is a physical disk that contain primary pations extended partions and logical dives You can use any version of Windows or MS DOS to gain access to patione on basic dks To continue click Next Select the partion you want to create Primary partition O Extended partition Logical dive Maxium disk space in megabytes MB 13069 Minimum disk space in MB 8 Partition size in MB OWC Mercury Elite If you like you can specify the drive letter designation for your new drive Otherwise one will automatically be assigned Click Next Before you can use the drive it must be formatted On most systems running
4. Once you have finished with the formatting wizard you will see that your new drive represented as Disk E in this case will display a message of Formatting This should only take a couple of min utes if you chose the guick format option 2 After amoment ortwo the drive s status will change from Formatting to Healthy Chapter 3 Formatting OWC Mercury Elite Pro Dual mini Chapt DG At this point you may close the Computer Management win dow Your drive is ready to use and can be found in My Computer My Computer File Edit View Favorites Tool Help lt O Psh E Fors F Address My Computer Formatting Hard Disk Drives System Tasks S Local Disk C Devices with Removable Storage Other Places an Fi 3 Floppy A a CD Drive D Network Places amp Td My Documents E View system information F Add or remove programs G gt Change a setting Using your new Storage Solution on both Macs and PCs MacDrive takes the guesswork out of sharing files Whether you are transfer ring files between home and the office a class room lab and your dorm room or even on the same computer MacDrive makes it painless In fact you ll hardly know MacDrive is working Windows Once installed MacDrive will automati cally give you access to any Mac disk you pop into your computer MacDrive even e y 8 puts a
5. Storage Capacity Data Safety Performance ee a i NU N The drives show up as one volume but only 50 of the total capacity can be used It is highly recommended to use identical hard drives for this RAID method However while you can utilize drives of different capacity the RAID size will be based on the smallest capacity total of the drives used in the RAID set RAID 1 creates an exact copy or mirror of a set of data on the second drive This is useful when reliability and backup are more important than capacity When one drive fails it can be replaced and the data rebuilt OWC Mercury Elite Pro Dual mini Chapter 2 System Setup 2 3 Computer Connections Please see the previous section 1 4 which details the different interface options available to you with your OWC Mercury Elite Pro Dual mini Choose which interface you wish to connect to your computer connect that interface and then you need to format the hard drives you just installed into your new OWC Mercury Elite Pro Dual mini enclosure Proceed to the next page to learn how to do that Important Note You can connect multiple drives together using either of the FireWire connections No other interface type supports this type of daisy chain connection If you connect a FireWire 400 device all devices connected via the FireWire bus including FireWire 800 drives will be reduced to the maximum speed of FireWire 400 OWC Mercury Elite
6. The use of FireWire does not require any auxiliary power source as each port carries enough bus power to run the Mercury Elite Pro Dual mini directly from the computer s FireWire port FireWire also has the ability to daisy chain or connect multiple FireWire devices together through one FireWire connection to the computer OWC recommends having only one bus powered device in the chain due to the limited amount of power a single FireWire port can provide If a FireWire 400 device is chained with FireWire 800 devices all devices will throttle down to FireWire 400 speeds USB The Mercury Elite Pro Dual mini features one USB mini port that provides speeds up to 60 MB s The USB connection cannot carry enough power for the Mercury Elite Pro Dual mini so the use of the optional AC power adapter is needed to con nect to the DC In power port Please see Section 4 2 Tips for information on purchasing the optional AC power adapter eSATA The fastest connection on the Mercury Elite Pro Dual mini is the eSATA connection 4 which provides speeds up to 300 MB sec eSATA is not a powered connection and requires the use of an auxiliary power source such as the included FireWire 800 to 12V cable or the optional AC power adapter to connect to the DC In power port While connected via eSATA the Mercury Elite Pro Dual mini can also be powered by utilizing any of the FireWire 800 400 ports In this scenario the Mercury Elite Pro Dual m
7. FireWire 800 Power required for eSATA interface While The OWC Mercury Elite Pro Dual mini series is designed to be bus powered via FireWire connections using the eSATA interface do require a power source There are two options available to do this either using the included FireWire 800 power adapter cable or using an AC power adapter Simply connect one of these cables to the 12V port on the back of the OWC Mercury Elite Pro Dual mini If you want to purchase an AC adapter it is available from our Web site http eshop macsales com item Other 20World 20Computing OWCELITE3AUS Optional AC Adapter required for USB interface As with eSATA connections via the USB interface do require a power source If you want to purchase an AC adapter it is available from our Web site http eshop macsales com item Other amp 20World amp 20Computing OWCELITE3AUS Backup Software For Mac OS X we have included Prosoft Engineering s Data Backup Data Backup makes it easy to backup to FireWire and USB drives network drives CDs and even DVDs Make schedules so you don t need to think about backing up It does it for you Your drive is also fully compatible with Apple s Time Machine if you are running Mac OS X 10 5 Leopard For PCs running Windows 2000 and later we have included Novastor s NovaBACKUP Built in support for hundreds of the most popular storage devices and a step by step backup and restore wizard makes NovaBACKUP extremel
8. Mac OS X 10 3 or later FireWire interface Mac OS X 10 2 or later USB 2 0 interface Mac OS X 10 2 or later 1 1 2 PC Reguirements Minimum 500MHz Intel Pentium Ill CPU 128MB RAM eSATA interface Windows XP Vista Windows 7 FireWire interface Windows 2000 XP Vista Windows 7 USB 2 0 interface Windows 2000 XP Vista Windows 7 1 2 Package Contents Item o o OWC Mercury Elite Pro Dual mini 18 Flexible eSATA cable 4 N 18 USB 2 0 A B cable z gt amp Software CD Bundle amp User Guide amp Owner s Manual Screws to attach hard drives O 18 FireWire 800 to 12V Power cable 18 FireWire 800 1394B cable o d PG 1 3 About This Manual Firmware images and descriptions may vary slightly between this manual and the unit shipped Functions and features may change depending on the firmware version Please visit the product webpage for the most recent specifications ov 1 4 Port View amp Cable Connections ON OFF fj i 20 eSATA 7 3 5 The OWC Mercury Elite Pro Dual mini comes equipped with multiple connection interfaces to ensure the maximum computer compati and portability ury Elite Pro Dual mini Chapter 1 Introduction FireWire The Mercury Elite Pro Dual mini features two FireWire 800 ports and one FireWire 400 port FireWire 800 provides speeds up to 100 MB sec and FireWire 400 provides speeds up to 50 MB sec
9. fault and remove it from the enclosure for further testing or replacement If your OWC Mercury Elite Pro Dual mini is configured as a RAID 1 Mirror you can install another identical capacity hard drive in place of the failed mechanism and the RAID will automatically rebuild even if not connected to a computer It s suggested if you do have a failed drive and are using the OWC Mercury Elite Pro Dual mini in the RAID 1 configuration that you let the unit sit overnight to completely finish the rebuilding process but you can continue to use the OWC Mercury Elite Pro Dual mini during the rebuild process as well Drive activity lights both flash BLUE RAID 1 Mirror only One of the internal hard drives has been replaced and the OWC Mercury Elite Pro Dual mini is rebuilding the RAID Drive does not power up over eSATA connection The OWC Mercury Elite Pro Dual mini eSATA interface requires the use of a secondary uplink or auxiliary power adapter to use the eSATA interface eSATA does not supply bus power Please see section 4 2 for more information about those options Drive connected via eSATA but mounts as FireWire 800 device You are likely using a FireWire 800 cable to bus power the OWC Mercury Elite Pro Dual mini Switch to using the FireWire 800 to 12V adapter cable or reboot with the drive turned on and both cables plugged in OWC Mercury Elite Pro Dual mini Chapter 4 Troubleshooting amp Tips 4 2 Tips Identifying the LED
10. hard drive from excessive exposure to dust during use or storage Dust can build up increasing the risk of damage or malfunction Other World Computing recommends the use of normal glass cleaning products to keep the high lustre finish at its finest with this product Be sure not to get any moisture inside the holes and if you do allow time to air dry before use Do not block the ventilation outlets on the front of the drive These help to keep your drive cool during operation Block ing the ventilation outlets may cause damage to your drive and cause an increased risk of short circuiting or fire R3 1 4 12 JD owe OWCMANMEPDM946AM ony 20102012 Other We Computing lights Reseed Othe Wedd Comping Ute Waray is rot ane and subject radon ide the devi
11. screwdriver you cone rene UN removed to begin the process OWC Mercury Elite Pro Dual mini Chapter 2 System Setup 2 2 RAID Configuration To adjust the RAID configuration on your OWC Mercury Elite Pro Dual mini you need to gain access to the internal bridge board Visit Section 2 1 Hard Drive Assembly amp Installation to review the basic steps in this procedure Once you remove the back of the OWC Mercury Elite Pro Dual mini you will be able to see the blue DIP Switch block at the rear of the bridge card next to the power switch You need to adjust the DIP switches to change the RAID mode Since hard drives have been introduced with capacities greater than 2 2TB the industry has worked to resolve known capacity addressing limitations that date back to the original design of the PC These limitations are caused by 32 bit definitions used for partition sizes and logical block addresses LBAs resulting in a maximum addressable capacity size of 2 199TB The most direct way to resolve this issue is to use Long LBAs However Long LBAs are only supported in 64 bit operating systems like Mac OS X Windows 7 and Windows Vista Users of older operating systems wishing to use these high capacity drives will need to limit the drive size to under 2 2TB to be able to use the storage solution To limit the OWC Mercury Elite Pro Dual mini s maximum drive capacity to 2 2TB flip the dip switch 1 to t
12. Pro Dual mini Chapter 3 Formatting 3 FORMATTING 3 1 Formatting your OWC Mercury Elite Pro Dual mini ona Macintosh with Mac OS X IMPORTANT NOTE This procedure will erase all data on the hard drive in the OWC Mercury Elite Pro Dual mini Back up any important data before proceeding The disk you inserted was not readable by this computer Initialize C ignore Gje Click on the Initialize button If this does not appear open Disk Utility located in Applications Utilities dec ane tren cana ines Dak UIS Kyou have a pemisuone prablem wtr eed ye Mae Os x neal ele M snow dere Gear Ry Select the device with no volumes attached to it in this picture that would be the 320 07 GB OWC device Click on the picture of the drive icon next to the text OWC Mercury Elite Pro Dual mini Chapter 3 Formatting ae m Ison awama ll EL Toenseat aon ais Teck retest on ee SOMCBT STByoRVcstIN Frau ta pon ec of tne d s wae a rhy Ops TT gynt ne recover ot evs ete es not erasing te vue seed hae me atone eh an he Erase Pee space Format NOE ended ours 3 TEE E E EE Ae aa ey Once you ve selected the OWC device you will notice the above change in the Disk Utility application Click on the Erase tab in this picture Come ree Gom Come E4 angeo To iwy 32007 ca 020072903375 mes iD SIDIB7E205789 Parton tap Shae Uren You then
13. Win dows 2000 or later it is advisable to specify the file system as NTFS Leave the Allocation unit size as Default and feel free to give the drive whatever name you prefer Be sure to check the box Perform a guick format Pro Dual mini Assign the following dive letter O Mount in the following empty NTFS folder 1 O Do not assign a chive letter or chive path Format Partition To store data on this pti you must format fist Choose whether you went to format this pation and so what settings you mart to use O Donat format this pation Format this partition with the folowing settings Flown mrs y cain iu Daa g Volume labet OWC Meicuy EZ Perto a quick format Enable fle and folder compression ce Cancel If you do not it will likely take several hours for your drive to format Click Next At the end of the Wizard you will see asummary of the information that you specified during the previous steps Click Finish New Partition Wizard Completing the New Partition Wizard You have successful completed the New Patiion Wizard You selected the folowing sellgr Partition type Prinay partion Disk selected Disk 1 Partition sze 19083 MB Drive leter or path E Fie system NTFS Allocation urit size Defaut Volume label OWC Mercuy Dek format Yes To close this wizard click Frish OWC Mercury Elite Pro Dual mini
14. con and select Manage from the menu The Initialize and Convert Disk Wizard O window should appear Card Delete Rename Map Network Drive Disconnect Network Die Properties If the Wizard does not appear expand the Storage menu by clicking on the plus sign Then right click next to the disk number of the drive that you have just con nected and click Initialize to bring up the Wizard Initialize and Convert Dis Select Disks to Initialize You must inti a dik before Logical Disk Manager can access Saadet mes sarii Deke co In the next window there should be only one drive listed That will be the drive that you connected via eSATA FireWire or USB Make sure the box next to the drive name is checked and click Next Completing the Initialize and Convert Disk Wizard Youve neces ote ene Comet The Wizard will perform N k F eie on segs its tasks and you will get the Rove following screen You may click Finish To diote thie wud ciek rich Cea JL re OWC Mercury Elite Pro Dual mini Your drive will appear similar to Fle Acton View window Heb Chapter 3 Formatting elei how Disk 1 does below Notice that Bb Siam Tools 2 Evert viewer E Sores roaers amp 8 icai ani cous the space on the yw aeara lower right reads P Eoss pae amp BB Services and appications as Unallocated
15. ding strap Make sure to work in a clean and static free area and avoid wearing clothing that retains static charges For more information please visit http www macsales com static Got tools ir you don t have the tools necessary to complete this installation Newer Technology has a fantastic toolkit with ev erything you need included to perform this installation and most common computer hardware installations It s available at http www macsales com tools 2 1 Hard Drive Assembly amp Installation fi O BE DO ED FW800 FW800 FW400 USB2 0 eSATA Using a Phillips PO screwdriver remove the 2 screws that hold the rear backplane cover to the enclosure Once the screws are removed the rear backplane cover will easily come off Set it aside to continue OWC Mercury Elite Pro Dual mini Chapter 2 System Setup 2 1 Hard Drive Assembly amp Installation continued From the rear of the enclosure press inwards on the rear ports to slide the inner chassis out towards the front of the enclosure Once the inner chassis is removed from the outer shell you will see where your 2 5 SATA drives will attach to the bridge card OWC Mercury Elite Pro Dual mini Chapter 2 System Setup 2 1 Hard Drive Assembly amp Installation continued Place your drive mechanisms onto the bridge card and press the drives towards the ports to firmly affix the drives into the SATA conn
16. econds to access your data after being in sleep or stand by mode O One of my drives failed and I replaced it Do I need to connect it to the computer to rebuild the data A No the rebuild will occur without being connected to the computer as long as the power is turned on to the enclosure O Can I install drives of different sizes in the enclosure A Yes See section 2 2 and adjust your RAID switches for Single Drive mode 5 2 About Data Protection To ensure that your files are protected and to prevent the loss of your data we strongly suggest that you keep two copies of your data one copy on your OWC Mercury Elite Pro Dual mini and a second copy on either your in ternal hard drive or another storage medium such as an optical backup or on a second external hard drive Any data loss or corruption while using the OWC Mercury Elite Pro Dual mini is the sole responsibility of the user and under no circumstances will Other World Computing be held liable for compensation or the recovery of any lost data OWC Mercury Elite Pro Dual mini Chapter 6 Customer Service 6 TECHNICAL SUPPORT 6 1 Before Contacting Technical Support Read this manual and review Chapter 4 Troubleshooting amp Tips Try to confirm the problem is with the hard drive If you have a second computer move the enclosure to that system and verify that the solution does not function with that machine Visit our tech center for more support
17. ectors With your fingers holding the drive mechanisms into the enclosure flip it over onto the top so you can see the screw holes that you will need to use in the next step OWC Mercury Elite Pro Dual mini 2 1 Hard Drive Assembly amp Installation concluded o Using the included screws from the plastic bag attach the drive mechanisms to the enclosure through the rubber grommets using your Phillips PO screwdriver It is recommended that you start using 2 screws in each drive and not fully tighten them until all 8 screws are started into the drive mecha nisms RAID Configuration Note Before proceeding further look at the next page of this manual Section 2 2 RAID Configuration and confirm that the enclosure is properly configured for the RAID type that you wish to use Failure to do this step before assembling the enclosure will result in you having to dissasemble the unit to configure the RAID Once you have installed the rive mechanisms simply slide the inner chassis back through the outer shell The outer shell can be installed in either direction but there is a notch on one side that al gt lows the back plate to fit properly If your case gets turned around and the back plate does not fit cor rectly try reinstalling it from the other side aa 9 Then place the rear port cover onto the back of the enclosure and attach it using the 2 Phillips screws and your Be Phillips PO
18. he off position The default position is up or ON meaning volumes larger than 2 2TB are able to be created OWC Mercury Elite Pro Dual mini Chapter 2 2 2 RAID Configuration continued The OWC Mercury Elite Pro Dual mini is able to utilize the 2 hard drives in 3 different RAID modes Disk Spanning SPAN Disk Striping RAID 0 or Disk Mirroring RAID 1 You need to choose the RAID mode that suits your needs properly am Setup The OWC Mercury Elite Pro Dual mini also is able to utilize drives in Single Drive mode This is useful if you have two drives of different capacities or speeds and wish to install them in the enclosure without the benefit of a RAID Disk Spanning Storage Capacity Data Safety Performance ee i oC The drives show up as one large single volume The total size will depend on the drives installed you can use drives of different capacities Spanning is an array not RAID that is written sequentially to across the hard drives By itself it does not provide any performance or redundancy benefits Disk Striping RAID 0 Storage Capacity Data Safety Performance i C mn mn The drives show up as one large single volume It is highly recommended to use identical hard drives for this RAID method However you can utilize drives of different capacity but realize that the RAID size will be based on the smallest capacity total of the drives used in the RAID set Disk Mirroring RAID 1
19. indicators on your drive The OWC Mercury Elite Pro Dual mini has 2 separate multicolor LED indica tor lights that will illuminate different colors depending on the operation currently running Drive 1 LED Drive 2 LED Normal Operation a Drive 1 LED Drive 2 LED Drive Failure Drive 1 in this example Drive 1 LED Drive 2 LED Drive Rebuild ce a Drive 1 LED Drive 2 LED Two Drive Failure To properly unmount any connected hard drives from your computer you need to follow a few simple steps For Macintosh systems There are multiple methods to umount disks with Macintosh systems Either drag the icon for the hard disk you wish to dismount to the trash can or you can click the eject icon next to the hard disk name in under the DEVIC ES tab in the sidebar in any finder window and finally another method is to right click on the hard drive icon on your desktop and select Eject For Windows systems 1 Go to the System Tray located in the lower right corner of your screen Click on the Eject icon a small green arrow over a hardware image 2 A message will appear detailing the devices that the Eject icon controls i e Safely remove Click on this prompt 3 You will then be given the following message Safe to Remove Hardware It is now safe to unhook the OWC Mercury Elite Pro Dual mini OWC Mercury Elite Pro Dual mini Chapter 4 Troubleshooting amp Tips Optional AC Adapter or
20. ini senses both the eSATA and FireWire connections and utilizes the eSATA for data and the FireWire for power only Power Switch It is recommended to always utilize the On Off power switch to ensure proper startup and shutdown of the Mercury Elite Pro Dual mini when connecting and disconnecting from the computer OWC recommends attaching the data and power cables before switching the power on When disconnecting make sure to unmount and then turn off the Mercury Elite Pro Dual mini before disconnecting the data and power cables 1 5 Front Activity Light View The Mercury Elite Pro Dual mini features two multi color LED indicator lights The left light corresponds to the left drive with the right light cor responding to the right drive Each LED light will illuminate red or blue in color to indicate different activities Drive 1 LED Drive 2LED Normal r asi mae Operation cn a Drive 1 LED Drive 2LED Drive Failure a Drive 1 in this example Drive 1 LED Drive 2 LED Drive h sing sh Rebuild bul bul Drive 1 LED Drive 2LED Two Drive Failure ury Elite Pro Dual mini 2 SYSTEM SETUP This guide will get you up and running guickly demonstrating how to install your own 2 5 hard drives into the OWC Mercury Elite Pro Dual mini enclosure Your computer is a static sensitive device It is susceptible to invisible damage if not protected during installation We recommend proper grounding by using a groun
21. made in the preparation of this document to assure its accuracy Other World Computing assumes no liability result ing from errors or omissions in this document or from the use of the information contained herein Other World Comput ig reserves the right to make changes or revisions in the product design or the product manual without reservation and without obligation to notify any person of such revisions and changes FCC Statement Warning Modifications not authorized by the manufacturer may void the user s authority to operate this device NOTE This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference with radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense NOTE This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installati
22. n apple icon on the Mac disk just MacDrive p INDOWS to keep things clear FOTIN share files between Mac disks and You can access files on the Mac disk just like you would with a Windows format ted disk Open files from the disk or from within a program Mac files automati cally get the right icons and file name extensions under both Windows and Mac OS GWY y Works great with software from Mi Mn crosoft Adobe Ouark FileMaker Avid Media 8 g Digidesign Corel NewTek and more Ez You can find MacDrive at http www macsales com macdrive OWC Mercury Elite Pro Dual mini Chapter 4 Troubleshooting amp Tips 4 TROUBLESHOOTING TIPS amp FAQ 4 1 Troubleshooting Some of the most simple problems can be traced to power or connectivity issues Verify that your cables both ends are properly plugged into the computer and storage solution If one connection type does not work switch to another interface and try the solution again If these suggestions do not work try the OWC Mercury Elite Pro Dual mini on a different computer if available to you Drive activity light changes color to RED One of the internal hard drives is not responding properly and the LED status lights are alerting you to this issue You could have a failed hard drive note that the OWC Mercury Elite Pro Dual mini s LED lights correspond to the drive mechanism left and right You should be able to tell which drive mechanism is at
23. need to name the volume that you want to format and erase it Type the name of the volume in the space provided and then choose your desired format Mac OS Extended Journaled is default and preferred Click the Erase button OWC Mercury Elite Pro Dual mini Chapter 3 Formatting T Are you sure you want to erase the disk Erasing a disk deletes all data on all its partitions This disk is unformatted Click the erase button to confirm you wish to erase the disk mn ce iach B Wacintosn Ho usz00768 me New id Deve HL DT ST DYDRW SZIN Teconery othe iy eased da chin securny prs To stevent ine recovery fae dled mes wat erasing te volume electa TAE in he lon e ef ant Erase Fee Space tomat Cac RP a au rw osma partian taa Senem CU Saratar Tabie After a few moments the erase command will complete and the OWC Mer cury Elite Pro Dual mini volume will mount on your desktop You can quit Disk Utility and start using your drive 3 2 Removing the GUID Partition Scheme Only for XP 2000 ME and earlier XP 64 BIT Vista amp Windows 7 can continue to the next section If you are not installing a brand new hard drive into your enclosure it may have a GUID drive partition already installed on it especially if it was originally used with a Macintosh Unfortunately this is not readable by Windows without special software If you wish to use your storage solution on a computer run
24. ning Windows you will need to repartition and reformat using the following instru Go to the DOS command prompt by selecting Run from the Start Menu i Type the name of a progran fler documento Type cmd into the text box and click Seen ydd NN the OK button Openi and By diskpart and hit enter siox 2001 Microsoft Corp Adninistrator gt diskpart right CC 19 er BELLMAN HP Type select disk x replacing x with the number of the disk you want to reformat Typically you will see an asterisk under GPT for the disk requiring formatting Disk MNE Statu mee Din Got Diska Online Disk 1 WARNING The clean command will destroy ALL data on the disk you run it on Be sure there is nothing you need to keep on your drive before proceeding Type clean and hit enter Type exit and hit enter Close the command prompt window You may now proceed with formatting the drive OWC Mercury Elite Pro Dual mini Chapter 3 Formatting 3 3 Formatting your OWC Mercury Elite Pro Dual mini on Win dows 2000 and later Instructions for other operating systems can be found at http www macsales com format IMPORTANT NOTE This procedure will erase all data on your hard disk drives in the OWC Mercury Elite Pro Dual mini Back up any important data before proceeding With the drive connected to the com puter and powered on right click on the My Computer i
25. on This equipment generates uses and can radiate radio frequency energy and if not installed and used in ac cordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference with radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment to an outlet on a circuit different from that to which the receiver is connected Health And Safety Precautions Use proper anti static precautions while performing the installation of your hard drives into this drive enclosure Failure to do so can cause damage to your drive mechanisms and or the hard drive enclosure Read this User s Guide carefully and follow the correct procedure when setting up the device Do not open your hard drive or attempt to disassemble or modify it Never insert any metallic object into the drive to avoid any risk of electrical shock fire short circuiting or dangerous emissions Your hard drive contains no user serviceable parts If it appears to be malfunctioning have it inspected by a qualified Other World Computing Technical Support representative
26. suggestions including FAOs http eshop macsales com tech center index cfm If you still need support please have the following available to you The serial number of the enclosure Your invoice number What operating system you are using Which kind and model of computer you are using All of this will help speed your support contact along 6 2 Technical Support Hours Of Operation 8AM 8PM CST Monday Friday 9AM 4PM CST Saturday By Telephone 800 275 4576 North America only International customers please call 815 338 8685 Live Chat is available during normal business hours as well Visit http eshop macsales comfor more information Or you can email Submit your email at http eshop macsales com Service Tech cfm Copyrights Copyright 2010 2012 Other World Computing Inc All rights reserved OWC is a registered tracdemark of Other World Computing Other World Computing and Mercury Elite Pro are trademarks of Other World Computing Other marks may be the trademark or registered trademark property of their respective owners No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electronic mechanical photocopying recording or otherwise without the prior written consent of Other World Comput ing Change The material in this document is for information only and subject to change without notice While reasonable efforts have been
27. y easy to use To install and use the included backup software for either OS please insert the included CD and follow the installation and operation instructions on the disc Cloning your hard drive making an exact copy of it If you want to make an exact duplicate of a hard drive we highly recommend Mike Bombich s donationware Carbon Copy Cloner It s a great tool and is included with the bundled software CD provided with this storage solution Custom OS X Icons If you wish to replace the custom OS X icon for your new hard drive you can find instructions and a download link on our Web site http eshop macsales com hdicons OWC Mercury Elite Pro Dual mini Chapter 5 Appendix 5 APPENDIX 5 1 FAQ Q How do format my storage solution A OWC has detailed instructions online for most popular operating sys tems located at http eshop macsales com tech_center formatting cfm Q What file system should choose when formatting my drive A This will depend on how you want to use the drive but in general we recommend Mac OS X HFS Mac OS Extended Windows 2000 XP Vista 7 NTFS For cross platform compatibility FAT32 will work but single file sizes are limited to 4GB Other options using 3rd party software exist but are not covered here O Will the hard drives spin down when my computer goes to sleep or into stand by mode A Yes they will spin down to save energy lt will take about 30 s
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