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Lenovo ThinkPad E520

1. Find the Microphone volume control and then click Advanced Select the Microphone boost check box Click Close Note For details about controlling volume refer to your Windows online help e Problem A volume or balance slider cannot be moved Chapter 10 Troubleshooting computer problems 149 Solution The slider might be grayed out This means that its position is fixed by the hardware and cannot be changed Problem The volume sliders do not stay in place when some audio applications are used Solution It is normal for the sliders to change position when certain sound applications are used The applications are aware of the Volume Mixer window in Windows XP Volume Control window and are allowed to change the settings themselves An example is the Windows Media Player Usually the application has sliders available to control the sound from within the application Problem The volume sliders do not all fit in the Volume Control window in Windows XP Solution Press Ctrl S keys while the volume control is in focus and toggle to a smaller size Problem The balance slider cannot completely mute one channel Solution The control is designed to compensate for minor differences in balance and does not completely mute either channel Problem There is no volume control for MIDI sound on the Volume Mixer window in Windows XP Volume Control window Solution Use the hardware volume control In Windows XP use the hardwa
2. Solution Check the newly shared files as follows 1 In the menu of My Bluetooth Places click View 2 Click Update The status is updated in the window so that you can check the newly shared files Make sure that the shared folder in the connected computer contains the files you are looking for Make sure that the security settings on the connected computer allow you to connect and view the files in the computer e Problem Your computer is connected to a Bluetooth enabled computer but you cannot gain access to the network Solution Make sure that the Bluetooth enabled computer is connected to a network Make sure that the connected computer has been set up to share its network connectivity and that the security settings allow you to connect and establish the remote network access e Problem Your computer cannot connect a Bluetooth enabled computer that uses serial port applications Solution Reestablish a connection with the Bluetooth enabled computer and try the serial connection again e Problem Bluetooth serial port was disconnected automatically Solution When any serial based connection is established an inactivity timer starts If no application opens the port the connection is ended automatically This is a normal characteristic of the serial based connection and is not a defect If you need the Bluetooth serial port just reconnect it e Problem PIM Synchronization failed with an error message The Synchronizati
3. The screen resolution and color quality are correctly set The monitor type is correct To check these settings do the following For Windows 7 1 Right click on the desktop and click Screen resolution 2 Click Advanced Settings 3 Click the Adapter tab 4 Make sure that the correct device driver name is shown in the adapter information window Note The device driver name depends on the video chip that has been installed on your computer 5 Click the Properties button If you are prompted for an administrator password or confirmation type the password or provide confirmation Check the Device status box and make sure the device is working properly If not click the Troubleshoot button Close the Properties window 6 Click the Monitor tab Check whether the color quality is correctly set make sure other information is also correct 7 Click the Properties button If you are prompted for an administrator password or confirmation type the password or provide confirmation Check the Device status box and make sure the device is working properly If not click the Troubleshoot button For Windows XP Right click on the desktop and click Properties to open the Display Properties window Click the Settings tab Check whether the screen resolution and color quality are correctly set Click Advanced Click the Adapter tab Make sure that the correct device driver name is shown in the adapter informat
4. To move the pointer press the pointing stick away from you to move it up toward you to move it down to one side or the other to move it sideways Note The pointer might drift This is not a defect Stop using the TrackPoint for a few seconds the pointer will stop moving 2 To select and drag as required by your software press the left or right click button with either thumb and move the TrackPoint pointing stick By enabling Press to Select you can make the TrackPoint pointing stick function the same as the left or right click button Customizing the TrackPoint You can customize the TrackPoint pointing device and its buttons as follows e Switch the functions of the left and right buttons e Change the sensitivity of the TrackPoint e Enable the Press to Select function e Enable the Magnifying Glass e Enable the TrackPoint scrolling function e Enable the TrackPoint Scrolling Tips Changing the cap The cap E on the end of the TrackPoint pointing stick is removable You can replace it as shown in the drawing 32 User Guide Note If you replace the keyboard a new keyboard is shipped with the default cap If you wish you can keep the cap from your old keyboard and use it on the new one Using the touch pad The touch pad consists of a pad fj and two click buttons below the TrackPoint buttons at the bottom of the keyboard To move the pointer J on the screen slide your fingertip over the pad in the direction i
5. e On the Windows XP operating system you can use Product Recovery discs to restore your computer to the factory default settings perform a custom factory recovery or perform other rescue and recovery operations such as rescuing individual files You will be given the option to enter the Rescue and Recovery workspace and choose from a variety of recovery operations Attention When you use Product Recovery discs to restore the computer to the factory default settings all the files currently on the hard disk drive will be deleted and replaced by the factory default settings During the restore process you will be given the option to save one or more files currently on the hard disk drive to other media before the data is deleted To use Product Recovery discs on the Windows XP operating system do the following 1 Repeatedly press and release the F12 key when turning on the computer When the Startup Device Menu opens release the F12 key 2 Insert the boot disc into the optical drive 70 User Guide 3 Select the optical drive with the boot disc as the startup device and press Enter After a short delay the Rescue and Recovery workspace opens 4 On the Rescue and Recovery menu click Restore your system 5 Follow the instructions on the screen Insert the appropriate Product Recovery disc when prompted Performing backup and recovery operations The Rescue and Recovery program enables you to back up all your hard disk drive c
6. e One ExpressCard slot e One Media Card Reader slot The Media Card Reader slot supports the following cards e SD card e SDHC card e SDXC card e MultiMediaCard MMC Note When transferring data to or from a media card such as an SD card do not put your computer in sleep standby or hibernation mode before the data transfer is complete To do so might cause damage to your data For more information on ExpressCards and Flash Media Cards refer to any of the following topics e Inserting a card on page 53 e Removing the card on page 54 Inserting a card Attention e Do not insert an ExpressCard while the computer is in sleep standby mode or hibernation mode If you do the computer may not respond when you try to resume using it e Before you start installing any of the following cards touch a metal table or a grounded metal object This action reduces any static electricity from your body The static electricity could damage the card 34 mm wide ExpressCard Flash media card such as an SD card an SDHC card an SDXC card and a MultiMediaCard Notes e Adummy card is installed in the ExpressCard slot Gently remove it from the slot and keep for future use 34 mm wide ExpressCard To insert a 34 mm wide ExpressCard into the ExpressCard slot do the following e Make sure that the card is correctly oriented e Push the slot cover and insert the card into the slot with the notched edge facing upwar
7. Apply the PCMCIA Power Policy Registry Patch To do this go to C SWTOOLS OSFIXES PCMCIAPW double click install bat and then follow the instructions that appear on the screen Install device drivers To do this refer to Installing drivers and software on page 112 If you do not have a diskette drive you can install Intel Rapid Storage Technology Driver by the following alternative procedure Note If you select AHCI for Serial ATA SATA in the ThinkPad Setup before installing Intel Rapid Storage Technology Driver your computer will not respond it will only display a blue screen aR O N lt Start the ThinkPad Setup menu Select Config Select Serial ATA SATA Select Compatibility Change the startup sequence of your computer Following the instructions on the Startup menu in the ThinkPad Setup set the CD ROM drive to start first 6 Press F10 7 Insert the installation CD for Windows XP integrated with Service Pack 2 into the CD or DVD drive After the installation of Windows XP SP2 is finished restart the computer 8 Complete the installation of Windows XP Service Pack 2 by following OS installing instructions 9 Install Windows XP Service Pack 3 You can install the Windows XP Service Pack 3 using the Windows 10 ii 12 13 14 15 16 17 18 19 20 21 22 23 24 XP Service Pack 3 Installation CD or download it from either Microsoft Download Center or Microsoft W
8. Regularly inspect the outside of the computer for dust accumulation Remove dust from vents and any perforations in the bezel More frequent cleanings might be required for computers in dusty or high traffic areas Do not restrict or block any ventilation openings Do not operate your computer inside furniture as this might increase the risk of overheating Airflow temperatures into the computer should not exceed 35 C 95 F Copyright Lenovo 2011 xiii Electrical current safety information Avice Electric current from power telephone and communication cables is hazardous To avoid a shock hazard Do not use your computer during a lightning storm Do not connect or disconnect any cables or perform installation maintenance or reconfiguration of this product during an electrical storm Connect all power cords to a properly wired and grounded electrical outlet Connect to properly wired outlets any equipment that will be attached to this product Whenever possible use one hand only to connect or disconnect signal cables Never turn on any equipment when there is evidence of fire water or structural damage Disconnect the attached power cords battery pack and all the cables before you open the device covers unless instructed otherwise in the installation and configuration procedures Do not use you computer until all internal parts enclosures are fastened into place Never use the computer when internal parts and
9. Select Password Select Power on Password ON DOF W DY Choose your power on password and type it within the brackets in the Enter New Password field Note You can set the minimum length of a power on password on the ThinkPad Setup menu For details refer to Security menu on page 114 9 Press Enter once to move to the next line Retype the password you just entered to verify it 60 User Guide 10 Commit your password to memory Note You might want to note your power on password in a safe place Otherwise if you forget it you have to take your computer to a Lenovo reseller or a marketing representative to have the password canceled 11 Press F10 to exit 12 Select Yes in the Setup Confirmation window Changing or removing the power on password To change the power on password follow the steps 1 through 7 Enter your current password When the Enter New Password field opens type a new password in the field and then retype it to verify To remove the password follow steps 1 through 7 Type your current password When the Enter New Password field opens leave it blank and press Enter twice Hard disk passwords Two types of hard disk passwords help protect the information stored on the hard disk e User hard disk password e Master hard disk password which requires a user hard disk password If a user hard disk password has been set but no master hard disk password has been the user must enter the user hard
10. the cloth may hook onto an adjacent key and possibly damage it Make sure that no liquid drips onto or between the keys Allow to dry To remove any crumbs or dust from beneath the keys you can use a camera blower with a brush or cool air from a hair dryer Note Avoid spraying cleaner directly onto the display or the keyboard Cleaning your computer display 1 Gently wipe the display with a dry soft lint free cloth If you see a scratchlike mark on your display it might be a stain transferred from the keyboard or the TrackPoint pointing stick when the cover was pressed from the outside 2 Wipe or dust the stain gently with a soft dry cloth 3 If the stain remains moisten a soft lint free cloth with water or a 50 50 mixture of isopropyl alcohol and water that does not contain impurities 4 Wring out as much of the liquid as you can 5 Wipe the display again do not let any liquid drip into the computer 6 Be sure to dry the display before closing it Chapter 9 Preventing problems 129 130 User Guide Chapter 10 Troubleshooting computer problems This section tells what to do if you have a computer problem It includes troubleshooting charts which are Troubleshooting procedure Troubleshooting Recovery overview and Contacting Lenovo e Diagnosing programs on page 131 e Troubleshooting on page 131 Diagnosing programs If you experience problems with your computer use the followin
11. 22 Click OK and close the Display Properties window Installing Intel Chipset Support for Windows 2000 XP Vista 7 Before you begin Before you install the operating system Copy all the subdirectories and files in the C SWTOOLS directory to a removable storage device to avoid losing files during the installation To install Intel Chipset Support for Windows 2000 XP Vista 7 do the following 1 Restore C SWTOOLS from the backup copy you made before starting the installation 2 Run infinst_autol exe in C SWTOOLS DRIVERS INTELINF Installing drivers and software The device drivers are provided in the C SWTOOLS DRIVERS directory on your hard disk drive You will also need to install application software which is provided in the C SWTOOLS APPS directory on your hard disk drive To do this refer to the instructions in Reinstalling preinstalled applications and device drivers on page 74 Note If you cannot find the Supplement files device drivers and application software you need on your hard disk drive or if you want to receive updates and the latest information about them refer to the ThinkPad Web site at http www lenovo com support site wss document do sitestyle lenovo amp lndocid tpad matrix 112 User Guide ThinkPad Setup Your computer provides a program called ThinkPad Setup that enables you to select various setup parameters To start ThinkPad Setup do as follows 1 To protect yourself against
12. FCC ID and IC Certification number label Certificate of Authenticity label Features ThinkPad Edge E420 features ThinkPad Edge E520 features Specifications ThinkPad Edge E420 specifications ThinkPad Edge E520 specifications Operating environment ThinkVantage technologies and eonwate Accessing applications in Windows 7 Access Connections Active Protection System Fingerprint Software Lenovo ThinkVantage Tools Lenovo ThinkVantage Toolbox Message Center Plus Password Manager Power Manager Product Recovery Rescue and Recovery System Update ThinkVantage GPS Chapter 2 Using your computer Registering your computer Frequently asked questions Special keys and buttons ThinkPad Edge E420 special ee Thinkpad Edge E520 special keys Using the UltraNav pointing device Copyright Lenovo 2011 vi vii vii NON 11 13 14 14 15 15 15 17 18 18 18 19 19 20 21 21 22 22 22 22 23 23 23 23 23 24 25 25 25 26 27 28 31 Using the TrackPoint pointing device Using the touch pad Behavior of the UltraNav and an Samal mouse Adding the UltraNav i icon to ihe Sata ey Power management Checking battery status Using the ac power adapter Charging the battery Maximizing battery life Managing your battery power Power saving modes Handling the battery Connecting to the network Ethernet connections Wireless connections Usin
13. For Windows XP 1 Right click on the desktop and click Properties to open the Display Properties window Click the Settings tab Click Advanced Click the Adapter tab Make sure that the correct device driver name is shown in the adapter information window a A WwW N Note The device driver name depends on the video chip that has been installed on your computer 6 Click OK If the information is incorrect reinstall the device driver See below for more information Check the monitor type and if necessary update the driver by doing the following For Windows 7 1 Connect the external monitor to the monitor connector and then connect the monitor to an electrical outlet 2 Turn on the external monitor and the computer 3 Right click on the desktop and click Screen resolution Chapter 10 Troubleshooting computer problems 145 Note If your computer cannot detect the external monitor click the Detect button 4 Click the icon for the desired monitor the Monitor 2 icon is for the external monitor 5 Click Advanced Settings 10 11 12 13 14 15 16 For 1 Click the Monitor tab Check the monitor information window to make sure that the monitor type is correct If it is click OK to close the window otherwise do as follows If more than one monitor type is displayed select Generic PnP Monitor or Generic Non PnP Monitor Click Properties If you are prompted for an administrator password
14. For details visit the Lenovo Web site at www ibm com jp pc service recycle pcrecycle Pursuant to the Law for Promotion of Effective Utilization of Resources the collecting and recycling of home used computers and monitors by the manufacturer was begun on October 1 2003 This service is provided free of charge for home used computers sold after October 1 2003 For details visit the Lenovo Web site at www iom com jp pc service recycle personal Copyright Lenovo 2011 171 Disposing of a Lenovo computer components Some Lenovo computer products sold in Japan may have components that contain heavy metals or other environmental sensitive substances To properly dispose of disused components such as a printed circuit board or drive use the methods described above for collecting and recycling a disused computer or monitor Disposing of disused lithium batteries from Lenovo computers A button shaped lithium battery is installed on the system board of your Lenovo computer to provide power to the computer clock while the computer is off or disconnected from the main power source If you want to replace it with a new one contact your place of purchase or ask for a repair service provided by Lenovo If you have replaced it by yourself and want to dispose of the disused lithium battery insulate it with vinyl tape contact your place of purchase and follow their instructions If you use a Lenovo computer at home and need to dispose of a lithium
15. Head Position Keep your head and neck in a comfortable and neutral vertical or upright position Chair Use a chair that gives you good back support and seat height adjustment Use chair adjustments to best suit your desired posture Arm and Hand Position If available utilize chair arm rests or an area on your working surface to provide weight support for your arms Keep your forearms wrists and hands in a relaxed and neutral horizontal position Type with a soft touch without pounding the keys Leg Position Keep your thighs parallel to the floor and your feet flat on the floor or on a footrest What if you are traveling It may not be possible to observe the best ergonomic practices when you are using your computer while on the move or in a casual setting Regardless of the setting try to observe as many of the tips as possible Sitting properly and using adequate lighting for example will help you maintain desirable levels of comfort and performance Questions about vision ThinkPad Notebook s visual display screens are designed to meet the highest standards and to provide you with clear crisp images and large bright displays that are easy to see yet easy on the eyes Of course any concentrated and sustained visual activity can be tiring If you have questions on eye fatigue or visual discomfort consult a vision care specialist for advice Adjusting your computer to fit you Because your computer enables you to work in s
16. Restart menu If you need to close the ThinkPad Setup and restart the system select Restart from the ThinkPad Setup menu The following submenu is displayed Exit Saving Changes Restart the system after saving the changes Exit Discarding Changes Restart the system without saving the changes Load Setup Defaults Load the default setting that was in effect at the time of purchase Discard Changes Discard the changes Save Changes Save the changes 116 User Guide ThinkPad Setup items The following tables show the contents of the Config menu items on page 117 the Security menu items on page 120 and the Startup menu on page 122 of the ThinkPad Setup Note Some items are displayed on the menu only if the computer supports the corresponding features Notes e Enabled means that the function is configured e Disabled means that the function is not configured e Default values are in boldface Config menu items Table 4 Config menu items Menu item Submenu item Selection Comments Ethernet LAN Option ROM e Disabled Loads the Ethernet LAN Enabled Option ROM to enable startup from an integrated network device USB UEFI Support Disabled Enable or disable boot E support for USB diskette named and USB CD ROM Always On USB Disabled If you select Disabled the Enabled external USB devices cannot be charged via USB ports Always On USB Charge in Disabled If you select Enabled the
17. electrical appliances or speakers within 13 cm or 5 inch e Avoid subjecting your computer to extreme temperatures below 5 C 41 F or above 35 C 95 F e Some appliances such as certain portable desktop fans or air purifiers can produce negative ions If a computer is close to such an appliance and is exposed for an extended time to air containing negative ions it may become electrostatically charged Such a charge may be discharged through your hands when you touch the keyboard or other parts of the computer or through connectors on I O devices connected to it Even though this kind of electrostatic discharge ESD is the opposite of a discharge from your body or clothing to the computer it poses the same risk of a computer malfunction Your computer is designed and manufactured to minimize any effects of electrostatic charge An electrostatic charge above a certain limit however can increase the risk of ESD Therefore when using the computer close to an appliance that can produce negative ions give special attention to the following e Avoid directly exposing your computer to the air from an appliance that can produce negative ions e Keep your computer and peripherals as far as possible from such an appliance e Wherever possible ground your computer to facilitate safe electrostatic discharge Note Not all such appliances cause a significant electrostatic charge Be gentle with your computer e Avoid placing any objects inc
18. Disabled If you select Enabled End Users Enabled all users can update the Flash UEFI If you select Disabled only the person who knows supervisor password can update the Flash UEFI Memory Protection Execution Prevention Disabled Some computer viruses Enabled and worms cause memory buffers to overflow by running code where only data is allowed If the Data Execution Prevention feature can be used with your operating system then by selecting Enabled you can protect your computer against attacks by such viruses and worms If after choosing Enabled you find that an application program does not run correctly select Disabled and reset the setting 120 User Guide Table 5 Security menu items continued Menu item Submenu item Selection Comments Virtualization Intel Virtualization e Disabled Technology e Enabled Intel VT d Feature e Disabled e Enabled I O Port Access Ethernet LAN e Disabled e Enabled Wireless LAN e Disabled e Enabled WiMAX e Disabled e Enabled Wireless WAN e Disabled e Enabled Bluetooth e Disabled e Enabled USB Port e Disabled o e ExpressCard Slot e Disabled e Enabled Optical e Disabled ke eSATA Port e Disabled a a Memory Card Slot e Disabled Enabled Integrated Camera Disabled Enabled Microphone Disabled Enabled Fingerprint Reader Disabled Enabled Chapter 8 If you select Enabled a VMM Virtual Machine Monitor ca
19. Solving recovery problems on page 75 Notes 1 There are a variety of methods to choose from when considering how to recover in the event of a software or hardware related problem Some methods vary depending on the type of your operating system 2 The product on the recovery media may be used only for the following purposes e Restore the product preinstalled on your computer e Reinstall the product e Modify the product using the Additional Files Notes To prevent potential performance risks or unexpected behavior that might be caused by the new hard disk drive technology it is recommended that you use one of the following back up software programs e ThinkVantage Rescue and Recovery version 4 23 or later for Windows XP 4 3 or later for Windows 7 e Symantec Norton Ghost version 15 or later Notes To use this program do the following 1 Click Start gt Run The Run window opens 2 Type cmd in the field Then click OK 3 Type ghost align 1mb and press Enter e Acronis True Image 2010 or later e Paragon Backup amp Recovery 10 Suit or later Paragon Backup amp Recovery 10 Home or later Creating and using recovery media You can use recovery media to restore the hard disk drive to the factory default settings Recovery media are useful if you transfer the computer to another area sell the computer recycle the computer or put the computer in an operational state after all other methods of recovery have failed As a p
20. ThinkPad Bluetooth with Enhanced Data Rate Software is installed on your computer Using Bluetooth for the first time on your computer If this is the first time Bluetooth has been used on your computer use either of the following procedures 1 Double click the My Bluetooth Places icon on the desktop or the Bluetooth icon in the task bar The Start Using Bluetooth window opens and some virtual device drivers are installed automatically 2 Wait until the installation of the drivers is complete OR 1 Right click the My Bluetooth Places icon on the desktop or the Bluetooth icon in the task bar 2 Select Start Using Bluetooth The Start Using Bluetooth window opens and some virtual device drivers are installed automatically 3 Wait until the installation of the drivers is complete Some other virtual device drivers will be installed on demand when you use certain Bluetooth profiles for the first time Using the Microsoft Bluetooth software 42 User Guide If you are using Windows XP and want to use the Microsoft standard Bluetooth features install the software by following the instructions in Installing the Microsoft Bluetooth software in Windows XP on page 44 For information about how to use the Bluetooth function do as follows 1 Press F9 to turn on Bluetooth Click Start gt Control Panel Click Printers and Other Hardware Click Bluetooth Devices Click the Options tab Click Learn more about
21. accidental loss of data back up your computer registry See Performing backup and recovery operations on page 71 2 If the diskette drive is connected to the computer remove any diskette from the diskette drive and then turn off the computer 3 Turn on the computer When the logo screen is displayed press the F1 key The ThinkPad Setup opens If you have set a supervisor password the ThinkPad Setup menu appears after you enter the password You can start the ThinkPad Setup by pressing Enter instead of entering the supervisor password However you cannot change the parameters that are protected by the supervisor password For more information refer to Using passwords on page 59 An example of the ThinkPad Setup menu is shown as below ThinkPad Setup Main Contig Date Time Security Startup Restart UEFI BIOS Version 83ETISWW 0 18 UEFI BIOS Date Year Month Day 2010 10 15 Embedded Controller Version 83HTO8WW 0 08 Machine Type Model 814C01G System unit serial number 814C01GR9404EZP System board serial number 1DEG96410E Asset Tag No Asset Information CPU Type Genuine Intel R CPU T9800 CPU Speed 2 00GHz Installed memory 1024MB UUID 2cdc7dc0 dfbc 1 1d4 86fe 987939c 1ac1e MAC Address Internal LAN 00 1F 16 04 1A 74 F1 Help Select Item J Change Values F9 Setup Defaults ESC Exit gt Select Menu Enter Select gt Sub Menu F10 Save and Exit 4 Using the cursor keys move to an item you want to change
22. and features that you want ThinkPad features that promote comfort There are easy to use ThinkPad features that can help make your computer more comfortable to use 56 User Guide Accessibility information Lenovo is committed to providing people with disabilities greater access to information and technology As a result the following information provides ways to help users that have hearing vision and mobility limitations get the most out of their computer experience Assistive technologies enable users to access information in the most appropriate way Some of these technologies are already provided in your operating system others can be purchased through vendors or accessed through the World Wide Web Assistive technologies Some accessibility technologies are available through the Accessibility Options program Depending on your operating system the number of accessibility options available varies In general accessibility options enhance the way users with hearing vision or mobility limitations navigate and use their computer For example some users might not have the fine motor skills required to use a mouse or select key combinations Other users might require larger fonts or high contrast display modes In some cases magnifiers and built in speech synthesizers are available For detailed information about each of these features consult the Microsoft help system To use the Accessibility Options program do as follows
23. battery you must comply with local ordinances and regulations Disposing a disused battery pack from Lenovo notebook computers Your Lenovo notebook computer has a lithium ion battery pack or a nickel metal hydride battery pack If you are a company employee who uses a Lenovo notebook computer and need to dispose of a battery pack contact the proper person in Lenovo sales service or marketing and follow that person s instructions You also can refer to the instructions at www ibm com jp pc environment recycle battery If you use a Lenovo notebook computer at home and need to dispose of a battery pack you must comply with local ordinances and regulations You also can refer to the instructions at www ibm com jp pc environment recycle battery 172 User Guide Appendix C Notices Lenovo may not offer the products services or features discussed in this document in all countries Consult your local Lenovo representative for information on the products and services currently available in your area Any reference to a Lenovo product program or service is not intended to state or imply that only that Lenovo product program or service may be used Any functionally equivalent product program or service that does not infringe any Lenovo intellectual property right may be used instead However it is the user s responsibility to evaluate and verify the operation of any other product program or service Lenovo may have patents or pending p
24. be dangerous due to excessive sound pressure levels If your Lenovo computer came with headphones or earphones in the package as a set the combination of the headphones or earphones and the computer already complies with the specifications of EN 50332 1 If different headphones or earphones are used ensure that they comply with EN 50332 1 Clause 6 5 Limitation Values Using headphones that do not comply with EN 50332 1 can be dangerous due to excessive sound pressure levels Additional safety information bancer Plastic bags can be dangerous Keep plastic bags away from babies and children to avoid danger of suffocation Notice for Tablet PC users Safety Notice for users in Australia bancer Do not connect phone line while using tablet mode Copyright Lenovo 2011 XV Notice for users in the U S A Many PC products and accessories contain cords cables or wires such as power cords or cords to connect the accessory to a PC If this product has such a cord cable or wire then the following warning applies WARNING Handling the cord on this product or cords associated with accessories sold with this product will expose you to lead a chemical known to the State of California to cause cancer and birth defects or other reproductive harm Wash hands after handling Save these instructions xvi User Guide Chapter 1 Product Overview This chapter provides information about the locations of connectors locating import
25. changes and restart the system To change the startup sequence temporarily so that the system starts up from a different drive do the following 1 Turn off the computer 2 Turn on the computer then while the To interrupt normal startup press Enter message is displayed at the lower left of the screen press F12 3 Select the device you want to start first from the Boot menu Note The Boot menu will be shown when the system that cannot boot from any devices or operating system was not found Boot submenu The following list showing the order in which devices will be started up is always displayed Even devices that are not attached to or installed on your computer are listed For each device that is attached to or installed on the computer information about it is presented after the colon 1 USB CD USB FDD ATAPI CDO ATA HDDO USB HDD PCI LAN on KR wh Other items in the Startup menu The following items are also displayed in the Startup menu of the ThinkPad Setup UEFI Legacy Boot Select system boot capability UEFI Legacy Boot Priority Select priority of boot option between UEFI and Legacy Boot Mode Enable or disable the diagnostics boot mode Option Key Display Choose whether to show the option key message when the system is booted Boot device List F12 Option Choose whether to show the pop up list of the boot devices Boot Order Lock Enable or disable the Boot Priority Order lock
26. computer hard disk drive For more information see Chapter 5 Recovery overview on page 69 Print the following sections and keep them with your computer in case you are unable to access this online help when necessary e Installing a new operating system on page 107 e Computer stops responding on page 132 e Power problems on page 152 Special keys and buttons Your computer has several special keys and buttons 26 User Guide ThinkPad Edge E420 special keys Your computer has several special keys fj and E To take advantage of each function directly press the desired key Note If you select Default pressing F1 F12 initiates special functions illustrated on each key If you select Legacy you can use F1 F12 as standard function keys Volume and mute keys To quickly adjust the volume of the sound from your computer mute the sound entirely set the microphone to mute or control the video output from the integrated camera press one of the following keys Speaker mute F1 Speaker volume down F2 Speaker volume up F3 If you mute the sound and then turn off your computer the sound will remain muted when you turn on your computer again To turn on the sound press the Speaker volume up or Speaker volume down keys Microphone mute F4 When you press the microphone mute key all of the recording devices are set on mute or unmute this is the default setting Camera mute F5
27. damage to your computer If you spill something on your computer Attention Be sure that no liquid creates a short circuit between you and the ac power adapter if in use Although you might lose some data or work by turning off the computer immediately leaving the computer on might make your computer unusable 1 Carefully unplug the ac power adapter immediately 2 Turn off the computer immediately If the computer does not turn off remove the battery The more quickly you stop the current from passing through the computer the more likely you will reduce damage from short circuits 3 Wipe your computer dry with a paper towel 4 Before turning on your computer make sure that all the liquid has dried 132 User Guide Note If you want to replace your keyboard contact the Customer Support Center Refer to Calling Lenovo on page 158 Error messages Message 0175 Bad CRC1 stop POST task Solution The EEPROM checksum is not correct block 6 Have the computer serviced Message 0177 Bad SVP data stop POST task Solution Checksum of the supervisor password in the EEPROM is not correct The system board should be replaced Have the computer serviced Message 0182 Bad CRC2 Enter ThinkPad Setup and load Setup defaults Solution Checksum of the CRC2 setting in the EEPROM is not correct Press F1 to go to ThinkPad Setup Press F9 and then press Enter to load the default setting Press F10 and then press Enter to
28. disk password in order to gain access to files and applications on the hard disk The master password can be set and used only by a system administrator Like a master key it enables the administrator to get access to any hard drive in a system The administrator sets the master password no one else knows it Then the administrator sets a user password for each computer in the network and tells each user the password for his or her computer The user can then change the user password as desired but the administrator can still get access by using the master password Setting a hard disk password 1 Print these instructions Save all open files and exit all applications Turn your computer off and then on again When the logo screen is displayed press F1 The ThinkPad Setup opens Select Password Select Hard Disk 7 Password A password window opens You are prompted to select User or User Master Select User if you want to set only one hard disk password If you are an administrator or supervisor you can select User Master to set two passwords The user can change the user password later 2 3 4 5 Select Security using the cursor directional keys to move down the menu 6 7 8 9 If you select User Master go to step 12 10 If you select User only a new password window opens Type your new password in the Enter New Password field Note You can set the minimum length of a hard disk password in the ThinkPad Setu
29. enter sleep standby or hibernation mode Solution Check whether any option has been selected to disable your computer from entering sleep standby or hibernation mode If your computer tries to enter sleep standby mode but the request is rejected the device in the USB connector might be disabled If this occurs do a hot unplug and plug operation for the USB device e Problem The battery discharges slightly while the computer is in hibernation mode Chapter 10 Troubleshooting computer problems 153 Solution If the wakeup function is enabled the computer consumes small amount of power This is not a defect For details refer to Power saving modes on page 37 Drives and other storage devices This section includes hard disk drive problems and optical drive problems Hard disk drive problems Problem The hard disk drive makes a rattling noise intermittently Solution The rattling noise might be heard When the hard disk drive begins or finishes getting access to data When you carry the hard disk drive When you carry your computer This is a normal characteristic of a hard disk drive and is not a defect Problem The hard disk drive does not work Solution In the startup menu in the ThinkPad Setup make sure that the hard disk drive is included in the Boot priority order list If it is included in the Excluded from boot order list it is disabled Select the entry for it in the list and pre
30. following e For Windows 7 See Accessing applications in Windows 7 on page 20 e For Windows XP Click Start gt All Programs gt ThinkVantage gt Access Connections Active Protection System The Active Protection System protects your hard disk drive when the shock sensor inside your computer detects a condition that could damage the drive such as system tilt excessive vibration or shock The hard disk drive is less vulnerable to damage when it is not operating so the system stops it from spinning and may also move the read write heads of the drive to areas that do not contain data As soon as the shock sensor senses that the environment is stable again minimal change in system tilt vibration or shock it turns the hard disk drive on Chapter 1 Product Overview 21 To open Active Protection System do the following e For Windows 7 See Accessing applications in Windows 7 on page 20 e For Windows XP To configure the protection system click Start gt All Programs gt ThinkVantage gt Active Protection System Fingerprint Software If your system comes with a fingerprint reader the Fingerprint Software program enables you to enroll your fingerprint and associate it with your Windows password As a result the fingerprint authentication can replace your password and enable simple and secure user access To open the fingerprint software do the following e For Windows 7 See Accessing applications in Window
31. from the computer Wait for a few minutes till the inside of the computer cools before you start the following procedures 2 Remove the battery 3 Close the computer display and turn the computer over 4 Loosen the screws and then remove the cover H 82 User Guide 5 Loosen the screw 6 Pull out the drive To install a repaired drive or a new one do as follows Chapter 6 Replacing devices 83 1 Insert the drive in the bay and then press it firmly into the connector 2 Reinstall the screw 4 Put the battery in place 84 User Guide 5 Turn the computer over again Connect the ac power adapter and the cables to the computer then turn it on ThinkPad Edge E520 Before you start print these instructions An optical drive is preinstalled in the bay If it needs to be repaired remove it as follows 1 Turn off the computer then disconnect the ac power adapter and all cables from the computer Wait for a few minutes till the inside of the computer cools before you start the following procedures 2 Remove the battery 3 Close the computer display and turn the computer over 4 Loosen the screw that secures the drive F and remove it H 5 Press the edge of the drive outwards using the tip of a thin screwdriver as shown in the drawing and then pull out the drive To install a repaired drive or a new one do as follows Chapter 6 Replacing devices 85 1 Insert the drive in
32. gt Control Panel 2 Click Printers and Other Hardware and then click Keyboard 3 Select the Hardware tab In the In the Device Properties make sure that the Device Status is This device is working properly If Keys on the keyboard still do not work have the computer serviced Problem A number appears when you type a letter Solution The numeric lock function is on To disable it press Shift ScrLk or NmLk Problem All or some keys on the external numeric keypad do not work Solution Make sure that the external numeric keypad is correctly connected to the computer Display and multimedia devices This section includes the most common display and multimedia devices problems which are Computer screen External monitor Audio and Optical drive Check these topics to learn more information Computer screen problems Problem The screen is blank Solution Do the following Press F6 to bring up the image If you are using the ac power adapter or using the battery and the Power Manager Battery Gauge shows that the battery is not depleted press F8 to make the screen brighter If your computer is in sleep standby mode press Fn to resume from the sleep standby mode If the problem persists do the Solution in the problem below Problem The screen is unreadable or distorted Solution Make sure that The display device driver is installed correctly Chapter 10 Troubleshooting computer problems 143
33. gt Mouse gt UltraNav e For Windows XP Click Start gt Control Panel gt Printers and Other Hardware gt Mouse gt UltraNav You can also change the UltraNav settings by clicking the UltraNav icon on the system tray To display the UltraNav icon on the system tray see Displaying UltraNav icon on page 34 Using the TrackPoint pointing device The TrackPoint pointing device consists of a pointing stick jon the keyboard and three click buttons at the bottom of the keyboard To move the pointer fj on the screen you apply pressure to the nonslip cap on the pointing stick in any direction parallel to the keyboard the pointing stick itself does not move The speed at which the pointer moves depends on the pressure you apply to the pointing stick The functions of the left Ej and right Ej click buttons correspond to those of the left and right mouse buttons on a conventional mouse The TrackPoint center button called the scroll bar enables you to scroll Web pages or documents in any direction with no need to use the graphic scroll bars on the side of the window Chapter 2 Using your computer 31 Note Your computer keyboard may look slightly different from the illustration above If you are not familiar with the TrackPoint these instructions will help you get started 1 Place your hands in the typing position and press gently with either index finger on the pointing stick in the direction in which you want the pointer to move
34. is enabled e Enabled a beep sounds when the computer enters a power management mode when it resumes operational mode and when the ac power adapter is connected or disconnected Low Battery Alarm e Disabled Enable or disable the low e Enabled battery alarm Password Beep e Disabled If you enable this function iE abl d a beep sounds when a password prompt is displayed and again if you type a wrong password Keyboard Beep e Enabled Enable or disable keyboard e Disabled beep when unmanageable key combinations are pressed Serial ATA SATA SATA Controller Mode Compatibility Select SATA controller Option e AHCI operation mode If you select Compatibility mode serial SATA controller operates in compatibility mode Chapter 8 Advanced configuration 119 Table 4 Config menu items continued Core Multi Processing e Disabled Enables or disables Enabled additional execution core units within a CPU Note If you are using a computer with a single core processor this item does not appear Note For Core Multi Processing refer to the instructions in Installing Windows XP on page 109 Intel Hyper Threading e Disabled Enables or disables Technology e Enabled additional logical processors within a processor core Security menu items Table 5 a menu items meten Refer to Security menu on page 114 and Using passwords on page 59 UEFI Update Option Flash UEFI Updating by
35. keep it in top working shape e Installing a new operating system on page 107 e Installing device drivers on page 111 e ThinkPad Setup on page 113 Installing a new operating system If you install a new operating system in your computer you need to install the Supplement files and ThinkPad device drivers for it at the same time The necessary files are located in the following directories of your hard disk drive e The Supplement files for the operating system supported are in the C SWTOOLS OSFIXES directory e The device drivers for the operating system supported are in the C SWTOOLS DRIVERS directory e The preloaded software applications are in the C SWTOOLS APPS directory Notes e The process of installing the new operating system deletes all the data on your hard disk including backups or images that were stored in a hidden folder by use of the Rescue and Recovery program e If you cannot find the Supplement files the device drivers and application software you need on your hard disk drive or if you want to receive updates and the latest information about them refer to the ThinkPad Web site at http Avww lenovo com support site wss document do sitestyle lenovo amp lndocid tpad matrix Before you begin Before you install the operating system do the following e Copy all the subdirectories and files in the C SWTOOLS directory to a removable storage device to avoid losing files during the installatio
36. level 1 all Signal level 2 ml Signal level 3 Note For more information about Access Connections Gauge see the Help in Access Connections Access Connections icon and wireless status icon The Access Connections icon displays general connection status The wireless status icon displays the signal strength and status of your wireless connection You can find more detailed information about the signal strength and status of your wireless connection either by opening Access Connections or by double clicking the Access Connections wireless status icon in the task bar Note To display the Access Connections icon and wireless status icon click Show hidden icons in the task bar To add the icons to the task bar permanently click Customize and proceed to customize the settings For more information about the icons see the Help in Access Connections e Access Connections icon states amp No location profile is active or none exists a Current location profile is disconnected Current location profile is connected e Wireless status icon states wireless LAN nen Power to the wireless radio is off Fil Power to the wireless radio is on No association Power to the wireless radio is on No signal Power to the wireless radio is on The signal strength of the wireless connection is excellent Power to the wireless radio is on The signal strength of the wireless connection is marginal 46 User Guide Power to the
37. mode you can turn off your computer completely without saving files or exiting from any applications that are running When you enter hibernation all open applications folders and files are saved to the hard disk and then the computer turns off To enter hibernation do as follows For Windows 7 1 Click Start 2 Click the triangle mark on the right side of the Shut down icon then select Hibernate For Windows XP 1 Click Start 2 Click Shut down then Select Hibernate To resume your session press the power button for no more than 4 seconds When you are not using the wireless features such as Bluetooth or wireless LAN turn them off This will help conserve power To turn off the wireless features press F9 Enabling the wakeup function If you put your computer into hibernation mode and the wakeup function is disabled this is the default setting the computer does not consume any power If the wakeup function is enabled it consumes a small amount of power To enable the function do as follows For Windows 7 1 Click Start gt Control Panel gt System and Security 2 Click Administrative Tools 3 Double click Task Scheduler If you are prompted for an administrator password or confirmation type the password or provide confirmation Chapter 2 Using your computer 37 4 From the left pane select the task folder for which you want to enable the wakeup function The scheduled tasks are displayed 5 Click a sc
38. off mode Enabled Always On USB connector enables you to charge some devices such as such as iPod and iPhone and BlackBerry smartphones by attaching the devices to the connector Note If you want to charge these devices when your computer is in hibernation mode or powered off you will need to open the Power Manager program and configure corresponding settings to enable the Always On USB connector function For details about how to enable the Always On USB connector function refer to the online help of the Power Manager program Chapter 8 Advanced configuration 117 Table 4 Config menu items continued Keyboard Mouse Fn and Ctrl Key swap e Disabled If you select Enabled the e Enabled Fn key works as the Ctrl key and the Ctrl key works as the Fn key Note Even when Enabled is selected you need to press the Fn key to return the computer from sleep mode to normal operation Fn Key Lock e Disabled Enable or disable the Fn Enabl key lock Change to F1 F12 keys e Default If you select Default pressing F1 F12 initiates special functions illustrated on each key If you select Legacy you can use F1 F12 as standard function keys e Legacy Display Boot Display Device e ThinkPad LCD Select the display device that is to be active at boot Anal GA i Di oger time This selection is e Digital on ThinkPad effective for boot time password prompt and ThinkPad Setup G
39. office Travel Essentials e ThinkPad ac power adapter e External mouse if you are accustomed to using one e Ethernet cable e Standard phone cable and modular jack RJ 11 e Extra battery charged e A quality carrying case that provides adequate cushion and protection If you are traveling to another country you might want to consider these items e An ac power adapter for the country that you are traveling to e An adapter to connect to a phone line in that country Other items you may wish to consider e ThinkPad AC DC Combo Adapter e External storage device e Phone line splitter in case you need to dial manually 58 User Guide Chapter 4 Security This chapter provides information about how to protect your computer from theft and unauthorized use e Attaching a mechanical lock on page 59 e Using passwords on page 59 e Hard disk security on page 64 e Using a fingerprint reader on page 65 e Notice on deleting data from your hard disk drive on page 67 e Using and understanding firewalls on page 67 e Protecting data against viruses on page 67 Attaching a mechanical lock You can attach a mechanical lock to your computer to help prevent it from being removed without your permission Attach a mechanical lock to the keyhole of the computer then secure the chain on the lock to a stationary object Refer to the instructions shipped with the mechanical lock Note You are
40. on the operating system 2 The rescue disc can be started in all types of optical drives Creating a rescue medium This section provides instructions on how to create a rescue medium on different operating systems e To create a rescue medium on the Windows 7 operating system do the following 1 From the Windows desktop click Start gt All Programs gt Lenovo ThinkVantage Tools gt Enhanced Backup and Restore The Rescue and Recovery program opens 2 Inthe Rescue and Recovery main window click the Launch advanced Rescue and Recovery arrow 3 Click the Create Rescue Media icon The Create Rescue and Recovery Media window opens 4 In the Rescue Media area select the type of the rescue medium you want to create You can create a rescue medium using a disc a USB hard disk drive or a secondary internal hard disk drive 5 Click OK and follow the instructions on the screen to create a rescue medium e To create a rescue medium on the Windows XP operating system do the following 1 From the Windows desktop click Start gt All Programs gt ThinkVantage gt Create Recovery Media The Create Rescue and Recovery Media window opens 2 Inthe Rescue Media area select the type of the rescue medium you want to create You can create a rescue medium using a disc a USB hard disk drive or a secondary internal hard disk drive 3 Click OK and follow the instructions on the screen to create a rescue medium Using a rescue medium T
41. or confirmation type the password or provide confirmation Click the Driver tab Click Update Driver Click Browse my computer for driver software and then click Let me pick from a list of device drivers on my computer Clear the Show compatible hardware check box Select Manufacturer and Model for your monitor After updating the driver click Close Set Resolution Note To change the color settings select the Monitor tab then set Colors Click OK Windows XP Connect the external monitor to the monitor connector and then connect the monitor to an electrical outlet 2 Turn on the external monitor and the computer o N On f 8 9 10 11 12 13 14 15 16 17 18 19 Press F6 to change the display output location to the external monitor Note After pressing F6 you will need to wait for a moment before the image appears Right click on the desktop and click Properties to open the Display Properties window Click the Settings tab Click Advanced Click the Monitor tab Check the monitor information window to make sure that the monitor type is correct If it is click OK to close the window otherwise do as follows If more than one monitor type is displayed select Default Monitor Click Properties Click the Driver tab Click Update Driver The Hardware Update Wizard appears Click No not this time and then click Next Select Install from a list or specific lo
42. responsible for evaluating selecting and implementing the locking devices and security features Lenovo makes no comments judgments or warranties about the function quality or performance of locking devices and security features Using passwords By using passwords you can help prevent your computer from being used by others Once you set a password a prompt appears on the screen each time you power on the computer Enter your password at the prompt You cannot use the computer unless you type the correct password Make sure that only authorized individuals access your computer Establishing different kinds of passwords requires that other possible users know the proper passwords in order to access your computer or your data LJ If this icon appears enter Power on password or Supervisor password Note If this icon appears type a user hard disk password If you want to type a master hard disk password press F1 and type a master hard disk password E If this icon appears enter Supervisor password Click on the items below to find out more about passwords and how to use them to protect your computer e Passwords and sleep standby mode on page 60 e Typing passwords on page 60 e Power on password on page 60 Copyright Lenovo 2011 59 e Hard disk security on page 64 e Supervisor password on page 63 Passwords and sleep standby mode If you have set passwords and you put your computer int
43. restart the system Message 0185 Bad startup sequence settings Enter ThinkPad Setupand load Setup defaults Solution Checksum of the startup sequence setting in the EEPROM is not correct Press F1 to go to ThinkPad Setup Press F9 and then press Enter to load the default setting Press F10 and then press Enter to restart the system Message 0187 EAIA data access error Solution The access to EEPROM is failed Have the computer serviced Message 0188 Invalid RFID Serialization Information Area Solution The EEPROM checksum is not correct block 0 and 1 The system board should be replaced and the box serial number needs to be reinstalled Have the computer serviced Message 0189 Invalid RFID configuration information area Solution The EEPROM checksum is not correct block 4 and 5 The system board should be replace and the UUID needs to be reinstalled Have the computer serviced Message 0190 Critical low battery error Solution The computer turned off because the battery is low Connect the ac power adapter to the computer and charge the battery or replace the battery with a fully charged one Message 0191 System Security Invalid remote change requested Solution The system configuration change has failed Confirm the operation and try again To clear the error enter the ThinkPad Setup Message 0199 System Security Security password retry count exceeded Solution This message is displayed if
44. software and reestablish your connection to the device Problem Your computer is connected to a Bluetooth enabled device but you cannot use any of the services of that device Solution Make sure that the device is enabled for the Bluetooth connection 1 Double click the My Bluetooth Places icon 2 Go to Bluetooth Tasks and click View devices in range If you cannot find the device it may have stopped responding Make sure that it is enabled for the Bluetooth connection If you find it connect to the services you want If you are sure that the device is responding turn the Bluetooth power off and then on again or restart your computer Then try to connect again Problem You cannot pull a business card from the connected computer 140 User Guide Solution Make sure that the connected computer has its own default business card application and that the card is ready for communication Make sure that the security settings on the connected computer allow you to download the business card e Problem You cannot send a business card to the connected computer Solution Make sure that your computer has its own default business card application and that the card is ready for communication Make sure that the security settings on the connected computer allow you to upload your business card e Problem Your computer is connected to a Bluetooth enabled computer that works as an FTP server but you cannot see any files in the FTP server
45. start the Windows operating system e Restore your hard disk drive to the factory default settings The Rescue and Recovery workspace enables you to restore the complete contents of your hard disk drive to the factory default settings If you have multiple partitions on your hard disk drive you have the option to restore the factory default settings to the C partition and leave the other partitions intact Because the Rescue and Recovery workspace operates independently from the Windows operating system you can restore the factory default settings even if you cannot start the Windows operating system Attention If you restore the hard disk drive from a Rescue and Recovery backup or restore the hard disk drive to the factory default settings all files on the primary hard disk drive partition usually drive C will be deleted in the recovery process If possible make copies of important files If you are unable to start the Windows operating system you can use the rescue files feature of the Rescue and Recovery workspace to copy files from your hard disk drive to other media To start the Rescue and Recovery workspace do the following 1 Make sure the computer is turned off 2 Repeatedly press and release the F11 key when turning on the computer When you hear beeps or see a logo screen release the F11 key 3 If you have set a Rescue and Recovery password type your password when prompted The Rescue and Recovery workspace opens after a s
46. temporarily To change the default brightness level change the settings of the Power Option in the Control Panel or use the Power Manager Display brightness up F8 The computer display becomes brighter The purpose of this method is to change the brightness level temporarily To change the default brightness level change the settings of the Power Option in the Control Panel or use the Power Manager Wireless radio control key F9 Enable or disable the built in wireless networking features If you press this key a list of wireless features is displayed You can quickly change the power state of each feature in the list Notes If you want to use this button to enable or disable the wireless features the following device drivers must be installed on your computer beforehand e Power Management driver e OnScreen Display Utility e Wireless device drivers For information on the wireless features refer to Wireless connections on page 40 Windows key If you press this key the Start menu of Windows is displayed or hidden If you press this key and another key at the same time the System Properties window or the Computer in Windows XP My Computer window is displayed For details refer to the Help in the Windows operating system Numeric keypad You can use this numeric keypad to input numbers quickly Four special keys Your computer has four special keys above the numeric keypad e Launch calculator e Lock operating sy
47. the Empty recycle bin command e Use the Delete command e Format your hard disk drive using the software for initializing it e Using the recovery program provided by Lenovo bring the hard disk drive back to factory ship state These operations however only change the file allocation of the data they do not delete the data itself In other words the data retrieval processing is disabled under an operating system such as Windows The data is still there even though it seems to be lost Thus it is sometimes possible to read the data by use of special software for data recovery There is a risk that people of bad faith may read and misuse the critical data on hard disk drives for unexpected purposes To prevent leakage of data it becomes very important that you take responsibility for deleting all the data from the hard disk drive when you dispose of sell or hand over your computer You can destroy the data physically by smashing the hard disk drive with a hammer or magnetically by means of strong magnetic power thus making the data unreadable But we recommend that you make use of the software payware or service pay service specifically developed for the purpose For disposing of data on the hard disk drive Lenovo provides such software as PC Doctor for DOS and the Secure Data Disposal tool Software provides the interface for full erasure of the contents of a hard disk To download either application go to http www lenovo co
48. the bay and then press it firmly to the connector 3 Put the battery in place 4 Turn the computer over again Connect the ac power adapter and the cables to the computer then turn it on Installing and replacing the PCI Express Mini Card for wireless WAN Before you start print these instructions Some ThinkPad models have a PCI Express Mini Card slot for connection to a wireless WAN To replace the PCI Express Mini Card with a new one read the following prerequisites Prerequisites for the procedure Mooncen During electrical storms do not connect the cable to or disconnect it from the telephone outlet on the wall 86 User Guide Mroancen Electric current from power telephone and communication cables is hazardous To avoid shock hazard disconnect the cables before opening the cover of this slot Attention Before you start installing a PCI Express Mini Card touch a metal table or a grounded metal object This action reduces any static electricity from your body The static electricity could damage the card Replacement instructions To replace the PCI Express Mini Card do as follows 1 Turn off the computer then disconnect the ac power adapter and all cables from the computer Wait for a few minutes till the inside of the computer cools before you start the following procedures 2 Close the computer display and turn the computer over 3 Remove the battery For more information about how to
49. then click Mouse 3 Click the UltraNavtab 4 To disable the TrackPoint clear the check box for Enable TrackPoint To disable the touch pad clear the check box for Enable touch pad 5 Click OK For Windows XP 1 Click Start and then click Control Panel 2 Click Printers and Other Hardware and then click Mouse 3 Click the UltraNav tab 4 To disable the TrackPoint clear the check box for Enable TrackPoint To disable the touch pad clear the check box for Enable touch pad 5 Click OK Note You can also open the UltraNav properties window by clicking the UltraNav icon in the task bar For details refer to the instructions in Displaying the UltraNav icon on page 34 Adding the UltraNav icon to the system tray For easy access to the UltraNav properties you can enable the display of the UltraNav icon on the system tray To enable the display of the UltraNav icon on the system tray do as follows For Windows 7 1 Click Start and then click Control Panel 2 Click Hardware and Sound and then click Mouse 34 User Guide 3 Click the UltraNav tab 4 Select the check box for Show UltraNav icon on the system tray 5 Click OK or Apply For Windows XP 1 Click Start and then click Control Panel Click Printers and Other Hardware and then click Mouse Click the UltraNav tab Select the check box for Show UltraNav icon on the system tray Click OK or Apply aR WwW DY You can now change the pr
50. to the factory state For details about restoring the system to the factory state see Creating and using recovery media on page 69 If the problem persists have the computer serviced e Problem My screen goes blank while the computer is on Solution Your screen saver or power management may be enabled Do either of the following Touch the TrackPoint or the touch pad or press a key to exit the screen saver Press the power switch to resume from sleep Standby or hibernation Beep errors Table 7 Beep errors One short beep pause three short beeps pause three Make sure that memory modules are installed correctly If more short beeps and one short beep they are and you still hear the beeps have the computer serviced One long and two short beeps The video function has a problem Have the computer serviced Five beeps The system board has a problem Have the computer serviced Memory problems Print these instructions now and keep it with your computer for reference later If your memory is not operating properly check the following items 1 Verify that the memory is installed and seated correctly in your computer It may be necessary to remove all added memories to test the computer with only the factory installed memories and then reinstall the memory one at a time to ensure a proper connection For the procedures to remove and reinstall a memory refer to Replacing memory on page 93 Chapter
51. to or disconnect it from the telephone outlet on the wall nanoen Electric current from power telephone and communication cables is hazardous To avoid shock hazard disconnect the cables before opening the cover of this slot Attention Before you start installing a PCI Express Mini Card touch a metal table or a grounded metal object This action reduces any static electricity from your body The static electricity could damage the card Replacing a PCI Express Mini Card 1 Turn off the computer then disconnect the ac power adapter and all cables from the computer Wait for a few minutes till the inside of the computer cools before you start the following procedures 2 Close the computer display and turn the computer over 3 Remove the battery For more information about how to remove the battery refer to Replacing the battery on page 77 4 Loosen the screws and then remove the cover H 90 User Guide 5 If a tool for removing connectors is included in the package with the new card use it to disconnect the cables from the card If no such tool is included disconnect the cables by picking up the connectors with your fingers and gently unplugging them 6 Remove the screw Fi The card pops up Ef Remove the card Chapter 6 Replacing devices 91 7 Align the contact edge of the new PCI Express Mini Card with the corresponding socket Pivot the card until you can snap it into place Secure th
52. 10 Troubleshooting computer problems 137 2 Check for error messages during startup Follow the appropriate corrective actions for Power on self test POST Error messages on page 133 3 Verify that the latest UEFI for your model has been installed 4 Verify the proper memory configuration and compatibility including the maximum memory size and the memory speed For details refer to the instructions in Replacing memory on page 93 5 Run Lenovo ThinkVantage Toolbox Networking The following are the most common networking problems Ethernet problems e Problem Your computer cannot connect to the network Solution Make sure that The cable is installed properly The network cable must be securely connected both to the Ethernet connector of your computer and to the RJ45 connector of the hub The maximum allowable distance from the computer to hub is 100 meters If the cable is connected and the distance is within acceptable limits but the problem persists try a different cable You are using the correct device driver For Windows 7 1 Click Start and then click Control Panel 2 Click Hardware and Sound 3 Click Device Manager If you are prompted for an administrator password or confirmation type the password or provide confirmation 4 If the mark is to the left of the adapter name under Network adapters you might not use the correct driver or the driver is not enabled To update the driver right c
53. 4 User Guide Chapter 9 Preventing problems An important part of owning a ThinkPad Notebook is maintenance With proper care you can avoid common problems The following sections provide information that can help you to keep your computer running smoothly e General tips for preventing problems on page 125 e Making sure device drivers are current on page 126 e Taking care of your computer on page 127 General tips for preventing problems 1 Check the capacity of your hard disk drive from time to time If the hard disk drive gets too full Windows will slow down and might produce errors Note In Windows 7 click Start gt Computer In Windows XP click Start gt My Computer 2 Empty your recycle bin on a regular basis 3 Use disk defragment tool regularly on your hard disk drive to improve data seek and read times 4 To free up disk space uninstall unused application programs Note You might also want to look for application program duplication or overlapping versions 5 Clean out your Inbox Sent and Trash folders from your e mail client program 6 At least once a week make a point to back up your data If critical data is present it is a good idea to perform a daily backup Lenovo has many backup options available for your computer Rewritable optical drives are available for most machines and are easily installed 7 Use or schedule System Restore to take a system snapshot periodically For more inf
54. 886 2 82273299 or 0800 000 702 Mandarin 1 800 060 066 Local number only 66 2273 4088 603 8315 6857 DID Thai and English 00800 4463 2041 Turkish 08705 500 900 Standard warranty support English 1 800 426 7378 English 000 41 1 005 6649 Spanish Table 8 World wide telephone list continued Country or Region Telephone Number Vietnam For Northern Area and Hanoi City 844 3 946 2000 or 844 3 942 6457 For Southern Area and Ho Chi Minh City 848 3 829 5160 or 844 3 942 6457 Vietnamese and English In all other countries and regions contact your Lenovo reseller or marketing representative or visit the Lenovo support Web site at http www lenovo com think support Purchasing additional services During and after the warranty period you can purchase additional services such as support for Lenovo and non Lenovo hardware operating systems and application programs network setup and configuration upgraded or extended hardware repair services and custom installations Service availability and service name might vary by country For more information about these services go to http www lenovo com accessories services index html Chapter 11 Getting support 163 164 User Guide Appendix A Regulatory information Wireless related information Wireless interoperability Wireless LAN PCI Express Mini Card is designed to be interoperable with any wireless LAN product that is based on D
55. Always On USB connector E ExpressCard slot EJ Optical drive EJ Power jack E Always On USB connector The Always On Universal Serial Bus connector is used for connecting devices compatible with a USB interface such as a printer or a digital camera By default even if your computer is in sleep standby mode the Always On USB connector still enables you to charge some devices such as iPod iPhone and BlackBerry smartphones by attaching the devices to the connector However with the ac power adapter attached if you want to charge these devices when your computer is in hibernation mode or powered off you will need to open the Power Manager program and configure corresponding settings to enable the Always On USB connector function For details about how to enable the Always On USB connector function refer to the on line help of the Power Manager program 6 User Guide Note Your computer is compatible with USB 1 1 and 2 0 H ExpressCard slot Your computer has the ExpressCard slot for a 34 mm wide card For details refer to the instructions in Using an ExpressCard or a Flash Media Card on page 53 EJ Optical drive Your computer has a slot for an optical drive Ey Power jack The ac power adapter cable connects to the computer power jack to provide power to the computer and charge the battery H Security keyhole Your computer comes with a security keyhole You can purchase a security cable and lock to fit this ke
56. Bluetooth Settings oa RK W DY Using ThinkPad Bluetooth with Enhanced Data Rate Software If ThinkPad Bluetooth with Enhanced Data Rate Software is installed on your computer two icons are displayed on the screen e My Bluetooth Places on the desktop e Bluetooth Configuration in the system tray of the task bar To use the Bluetooth features do the following 1 Double click the My Bluetooth Places icon on the desktop 2 For Windows XP go to Bluetooth Tasks and double click View devices in range A list of the devices on which Bluetooth has been enabled appears 3 Click the device to which you want access A list of the services available on that device appears as follows e Bluetooth keyboard and mouse Human interface devices e Printer HCRP e Audio gateway e Headset e PIM synchronization e Fax e File transfer e PIM item transfer e Dial up networking e Network access e Bluetooth serial port e Bluetooth Imaging e Hands Free e AV profile 4 Click the service you want For more information press the F1 key to open the online help for Bluetooth Bluetooth Configuration To use the configuration features of Bluetooth right click the icon A pop up menu appears Select Bluetooth Setup Wizard or Advanced Configuration Chapter 2 Using your computer 43 The Bluetooth Setup Wizard has the following capabilities e Finding all Bluetooth enabled devices that can provide services e Finding a specific Bluetooth en
57. Certification label and the Microsoft Certificate of Authenticity COA label Chapter 1 Product Overview 13 Machine type and model label The machine type and model label identifies your computer If you contact Lenovo for help the machine type and model number will enable support technicians to identify your computer and provide the highest level of service You can find the machine type and model of your computer in the label as shown below TYPE 0000 000 S N 00 0000 00 00 PRODCT D 0000000 FCC ID and IC Certification number label There is no FCC ID or IC Certification number for the PCI Express Mini Card shown on the enclosure of your computer The FCC ID and IC Certification number label is affixed on the card installed in the PCI Express Mini Card slot of your computer TX FCC ID and IC Certification number for installed transmitter cards are located under the customer removable access panel Keyboard or Palmrest see User Manual 14 User Guide WLAN Half PCI Express Mini Card WWAN PCI Express Mini Card If no integrated wireless PCI Express Mini Card has been preinstalled in your computer you can install one To do this follow the procedure in Installing and replacing a PCI Express Mini Card for wireless LAN WiMAX connection or Installing and replacing the PCI Express Mini Card for wireless WAN Certificate of Authenticity label The Certificate of Authenticity label for the preinstalled ope
58. Click Properties If you are prompted for an administrator password or confirmation type the password or provide confirmation Click the Driver tab Click Update Driver Click Browse my computer for driver software and then click Let me pick from a list of device drivers on my computer Clear the Show compatible hardware check box Select Manufacturer and Model for your monitor If you cannot find your monitor in the list stop the installation of this driver and use the driver shipped with your monitor After updating the driver click Close Click OK Note To change the color settings right click on the desktop and click Screen resolution Click Advanced Settings select the Monitor tab then set Colors For Windows XP 1 NO oO Ff W PY oO Connect the external monitor to the monitor connector and then connect the monitor to an electrical outlet Turn on the external monitor and the computer Press F6 to change the display output location to the external monitor Right click on the desktop and click Properties to open the Display Properties window Click the Settings tab Click Advanced Click the Monitor tab Check the monitor information window to make sure that the monitor type is correct If it is click OK to close the window otherwise do as follows If more than two monitor types are displayed select Default Monitor Click Properties Click the Driver tab Chapter 2 Using you
59. During a video conference you can control the video streaming from the integrated camera by pressing this key The video output will be grayed out and the audio streaming will continue Display management keys Switching a display output location F6 Chapter 2 Using your computer 27 Switch between the computer display and an external monitor Windows will show these display options e Computer display only LCD e Computer display and external monitor same image e Computer display and external monitor the Extend desktop function e External monitor only Note To switch between the computer display and an external monitor the Win P key combination is also available Note This function is not supported if different desktop images are displayed on the computer display and the external monitor the Extend desktop function Note This function does not work while a DVD movie or a video clip is playing Display brightness down F7 The computer display becomes dimmer The purpose of this method is to change the brightness level temporarily To change the default brightness level change the settings of the Power Option in the Control Panel or use the Power Manager Display brightness up F8 The computer display becomes brighter The purpose of this method is to change the brightness level temporarily To change the default brightness level change the settings of the Power Option in the Control Panel or use the Power Manager Wi
60. FCEMHWET RRRA Bl HED TIL URW RUELTREW VCCI B Japan compliance statement for products which connect to the power mains with rated current less than or equal to 20 A per phase ARORBERA 20A A OMIT gt SRS RAR SARENA JISC 61000 3 2 H6 m Lenovo product service information for Taiwan 8 Lenovo ERMRBAAUT fay Bi Fe AB AR 12 BR 2S a BB Zs FA HeRRESROARCHTHNEZ ARH Bis O800 000 702 Additional regulatory information For additional regulatory information refer to the Regulatory Notice shipped with your computer If your computer is shipped without the Regulatory Notice you can find it at the Web site http www lenovo com support For details refer to the instructions on Locating wireless regulatory notices on page 167 170 User Guide Appendix B WEEE and recycling statements Lenovo encourages owners of information technology equipment to responsibly recycle their equipment when it is no longer needed Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products Information on product recycling offerings can be found on Lenovo s Internet site at http www pc ibm com ww lenovo about environment EU WEEE statements EU Only The Waste Electrical and Electronic Equipment WEEE mark applies only to countries within the European Union EU and Norway Appliances are labeled in accordance with European Directive 2002 96 EC concerning waste electrical and electronic e
61. For Windows 7 1 Click Start and then click Control Panel 2 Click Ease of Access 3 Click Ease of Access Center For Windows XP 1 Click Start and then click Control Panel 2 Click Accessibility Options This help system supports the accessibility features provided by your Windows operating system screen readers designed to operate in the Windows environment and Windows keyboard navigation Fora complete listing of Microsoft Windows Keyboard Guide go to http www microsoft com enable Products altkeyboard aspx Screen reader technologies are primarily focused on software application interfaces help systems and a variety of online documents However in the case where a screen reader cannot read documents the document must first go through a conversion process One solution converts Adobe PDF files into a format that is read by the screen reader programs This solution is a Web based service provided by Adobe Systems Incorporated Through http access adobe com Adobe PDF documents can be converted to HTML or plain text in many languages One conversion options converts PDF documents on the Internet A second option enables users to submit the URL of an Adobe PDF file through e mail to convert it to HTML or ASCII text Adobe PDF files on a local hard disk drive local CD ROM or local area network LAN can also be converted by attaching the Adobe PDF file to an e mail message Traveling with your computer This topic provides
62. Previous boot incomplete Solution Your computer was previously unable to complete the boot process 134 User Guide Turn the computer off then turn it on to start the ThinkPad Setup Verify the configuration and then restart the computer either by choosing the Exit Saving Changes option under the Restart item or by pressing F10 If you still see the same error code have the computer serviced Message 02D0 System cache error Solution The cache is disabled Have the computer serviced Message 02F4 EISA CMOS not writable Solution Have the computer serviced Message 02F5 DMA test failed Solution Have the computer serviced Message 02F6 Software NMI failed Solution Have the computer serviced Message 02F7 Fail safe timer NMI failed Solution Have the computer serviced Message 1802 Unauthorized network card is plugged in Power off and remove the network card Solution The mini PCI Express network card is not supported on this computer Remove it Message 1803 Unauthorized daughter card is plugged in Power off and remove the daughter card Solution The daughter card is not supported on this computer Remove it Message 1805 Unauthorized Wireless USB card is plugged in Power off and remove the Wireless USB card Solution The Wireless USB card is not supported on this computer Remove it Message 2100 Initialization error on HDDO Main HDD Solution The hard disk is not working Have the hard d
63. Solution Make sure that the CD DVD or CD RW is not dirty If it is clean it with a cleaner kit Test another CD DVD or CD RW If the computer can read the other CD DVD or CD RW the first CD DVD or CD RW might be defective Make sure that the CD DVD or CD RW is loaded on the center pivot of the drive with the label side up You should hear a click Make sure that the CD DVD or CD RW is in one of the following formats Music CD 154 User Guide CD ROM or CD ROM XA Multisession photo CD Video CD DVD ROM DVD video e Problem When you try to write to a DVD RAM disc that has been loaded into a DVD RAM CD RW combination drive on your computer the following error message may be displayed in Windows XP The disc in the drive is not a writable CD or it is full Please insert a blank writable CD into drive D or insert a disc with enough free space to hold all the files you have selected for writing to CD Solution Before you write to a DVD RAM disc enable the writing function as follows 1 Click Start gt My Computer 2 Right click DVD RAM drive A menu for the drive is displayed The DVD RAM drive is displayed in the Devices with Removable Storage category 3 Click Properties 4 Click the Recording tab 5 Clear the check box for Enable CD recording on this drive 6 Click OK You can get detailed information from the More Information section of the Microsoft Knowledge Base 826510 Visit th
64. ThinkPad User Guide ThinkPad Edge E420 and E520 Notes Before using this information and the product it supports be sure to read the following e Safety and Warranty Guide e Regulatory Notice e Important safety information on page vi e Appendix C Notices on page 173 The Safety and Warranty Guide and the Regulatory Notice have been uploaded to the Web site To refer to them go to http www lenovo com support and then click User Guides amp Manuals First Edition April 2011 Copyright Lenovo 2011 LENOVO products data computer software and services have been developed exclusively at private expense and are sold to governmental entities as commercial items as defined by 48 C F R 2 101 with limited and restricted rights to use reproduction and disclosure LIMITED AND RESTRICTED RIGHTS NOTICE If products data computer software or services are delivered pursuant a General Services Administration GSA contract use reproduction or disclosure is subject to restrictions set forth in Contract No GS 35F 05925 Contents Read this first Important safety information fog as Conditions that require immediate action Safety guidelines Chapter 1 Product Overview Locating computer controls connectors and indicators i n Front view Right side view Left side view Bottom view Rear view Status indicators A Locating important product ifonnations Machine type and model label
65. UltraConnect wireless antennas on page 166 To use the wireless WAN feature start Access Connections Chapter 2 Using your computer 41 Using Bluetooth For Windows 7 If your computer is equipped with the Integrated Bluetooth features you can enable or disable the features by pressing F9 If you press F9 a list of wireless features is displayed You can enable or disable the Bluetooth features with a single click To configure a Bluetooth device or manage connection settings you can use Bluetooth Devices in Control Panel 1 Click Start gt Control Panel 2 Click Hardware and Sound 3 Click Devices and Printers To send data to a Bluetooth enabled device do as follows 1 Right click the data that you want to send 2 Select Send To gt Bluetooth Devices For details refer to the Windows online help Note If you use the wireless feature the 802 11 standard of your computer simultaneously with a Bluetooth option data transmission speed can be delayed and the performance of the wireless feature can be degraded For Windows XP If your computer is equipped with the Integrated Bluetooth features you can enable or disable the features by pressing F9 If you press F9 a list of wireless features is displayed You can enable or disable the Bluetooth features with a single click In Windows XP you can use either ThinkPad Bluetooth with Enhanced Data Rate Software or the Microsoft Bluetooth software By default
66. Using Bluetooth on page 42 e Problem While looking at the Classic View of the Control Panel you see two Bluetooth icons in the Control Panel Solution If you have installed the Microsoft Bluetooth software before and you are using ThinkPad Bluetooth with Enhanced Data Rate Software you may find two Bluetooth icons in the Control Panel One is the Bluetooth Configuration icon for ThinkPad Bluetooth with Enhanced Data Rate Software and the other is the Bluetooth Devices icon for the Microsoft Bluetooth software e Problem Sound does not come from the Bluetooth headset headphone but comes from the local speaker even though the headset headphone is connected using Headset profile or AV profile Solution Do the following 1 Exit the application that uses the sound device for example Windows Media Player Open the Control Panel by clicking Start gt Control Panel Double click Sounds and Audio Devices to open the Sounds and Audio Devices Properties window Select the Audio tab If you are using Headset profile select Bluetooth Audio for both Sound playback and Sound recording If you are using AV profile select Bluetooth High Quality Audio for both Sound playback and Sound recording Oo A WwW N 6 Click OK to close the Sounds and Audio Devices Properties window Keyboard and other pointing devices The following are the most common keyboard and other pointing devices problems UltraNav problems e Problem The point
67. When the item you want is highlighted press Enter A submenu is displayed 5 Change the items you wish to change To change the value of an item press If the item has a submenu you can display it by pressing Enter 6 Press Esc to exit from the submenu 7 If you are in a nested submenu press Esc repeatedly until you reach the ThinkPad Setup menu Note If you need to restore the settings to their original state as of the time of purchase press F9 to load the default settings You can also select an option in the Restart submenu to load the default settings or discard the changes 113 Chapter 8 Advanced configuration 8 Select Restart Move the cursor to the option you want for restarting your computer then press Enter Your computer restarts Config menu If you need to change the configuration of your computer select Config from the ThinkPad Setup menu Notes e The default settings are already optimized for you If you consider changing the computer configuration proceed with extreme caution Setting the configuration incorrectly might cause unexpected results e In each submenu you can enable a function by selecting Enabled or disable it by selecting Disabled The following submenu is displayed e Network Set the LAN function e USB Enable or disable USB related functions e Keyboard Mouse Set the keyboard and the mouse related functions e Display Specify the settings for display output e Power Set
68. a time that you have removed in the earlier steps If your computer does not run on battery power check the following items 1 Remove and reseat the battery to make sure that it is properly connected Refer to Replacing the battery on page 77 2 Swap batteries with another similar model if available If another similar ThinkPad model is available then verify that the battery pack works in the other computer and that the battery pack for the other model works in this computer 3 Verify the battery status indicator Refer to Power status indicators on page 13 A power button problem e Problem The system does not respond and you cannot turn off the computer Solution Turn off the computer by pressing and holding the power button for 4 seconds or more If the system is still not reset remove the ac power adapter and the battery Startup problems Print these instructions now and keep them with your computer for reference later If you receive an error message before the operating system loads check the following item e Follow the appropriate corrective actions for Power on self test error messages If you receive an error message while the operating system is loading the desktop configuration after the POST is completed check the following items 1 Visit the Lenovo Support Web site at http www lenovo com think support and search for the error message 152 User Guide 2 Visit the Microsoft Knowledge Base hom
69. abled device that you want to use and configuring the services on that device e Configuring the Bluetooth enabled services on your computer that are provided for remote devices e Configuring the name and device type of your computer The Advanced Configuration has the following functions e Configuring the name and device type of your computer e Configuring your computer settings so that remote Bluetooth enabled devices can find your computer e Configuring your computer settings so that your computer can find remote Biluetooth enabled devices e Configuring on your computer the Bluetooth enabled services provided for remote devices e Configuring the services on remote Bluetooth enabled devices e Displaying information about Bluetooth hardware For details refer to the help for Bluetooth To see the help double click My Bluetooth Places and click Help and then Bluetooth help Another way to start the help is to right click Bluetooth Configuration in the system tray of the task bar and click Advanced Configuration and then Help Installing the Microsoft Bluetooth software in Windows XP If you want to use the Microsoft Bluetooth software do as follows First uninstall the ThinkPad Bluetooth with Enhanced Data Rate Software 1 Turn Bluetooth power off Click Start gt Control Panel Click Add or Remove Programs kW MN Select ThinkPad Bluetooth with Enhanced Data Rate Software then click Change Remove to uninstall the softwa
70. act the Customer Support Center for further guidance For a list of Service and Support phone numbers see the following Web site http www lenovo com support phone Frequently inspect your computer and its components for damage or wear or signs of danger If you have any question about the condition of a component do not use the product Contact the Customer Support Center or the product manufacturer for instructions on how to inspect the product and have it repaired if necessary In the unlikely event that you notice any of the following conditions or if you have any safety concerns with your product stop using the product and unplug it from the power source and telecommunication lines until you can speak to the Customer Support Center for further guidance e Power cords plugs power adapters extension cords surge protectors or power supplies that are cracked broken or damaged e Signs of overheating smoke sparks or fire e Damage to a battery such as cracks dents or creases discharge from a battery or a buildup of foreign substances on the battery e Acracking hissing or popping sound or strong odor that comes from the product e Signs that liquid has been spilled or an object has fallen onto the computer product the power cord or power adapter e The computer product power cord or power adapter has been exposed to water e The product has been dropped or damaged in any way e The product does not operate nor
71. activation to Permanently Disabled you will be unable to enable this setting again Computrace Module Disabled Enables or disables the Activation Enabled UEFI interface to activate Computrace module Permanently Disabled Computrace is an optional monitoring service from Absolute Software Note If you set the Computrace module activation to Permanently Disabled you will be unable to enable this setting again Startup menu items Table 6 Startup menu items Menuitem eeen oomme Network Boot Po Refer to Startup menu on page 115 UEFI Legacy Boot e Both Enable the UEFI Legacy boot e UEFI Only e Legacy Only UEFI Legacy Boot Priority e UEFI First Select priority of boot option between e Legacy First UEFI and Legacy 122 User Guide Table 6 Startup menu items continued Menuitem Selection oomme SSS O Boot Mode e Quick Screen during POST e Diagnostics e Quick ThinkPad Logo screen is Note You can also enter the displayed Diagnostic mode by pressing Esc e Diagnostics Test messages are during POST displayed Beep at POST completion e Quick No Sound on error case only e Diagnostics Yes Always sounds Ctrl S prompt for on board Ethernet e Quick No e Diagnostics Yes Memory testing during POST e Quick Quick test or no test e Diagnostics Full test Testing other devices during POST e Quick Minimum test or no test e Diagnostics Can perfo
72. active Turn off the computer for one minute to reset the protector then turn on the computer again e Problem The battery pack cannot be charged Solution You cannot charge the battery when it is too hot If the battery feels hot remove it from the computer and allow it to cool to room temperature After it cools reinstall it and recharge the battery If it still cannot be charged have it serviced AC power adapter problems e Problem The ac power adapter is connected to the computer and the working electrical outlet but the power adapter power plug icon is not displayed in the task bar Also the ac power indicator does not light up Solution Do as follows 1 Make sure that the connection of the ac power adapter is correct For connecting the ac power adapter see the Setup Instructions manual included in the shipping contents of your computer 2 If the above step is correct turn off the computer then disconnect the ac power adapter and uninstall the main battery 3 Reinstall the battery and reconnect the ac power adapter then turn on the computer 4 If the power adapter icon still does not appear on the task bar and the ac power indicator does not light up have the ac power adapter and your computer serviced Note If your computer is a Windows 7 model to display the power adapter power plug icon click Show hidden icons in the task bar Chapter 10 Troubleshooting computer problems 151 Power problems Print th
73. adapter that comes with your computer has two basic components e The transformer pack that converts ac power adapter for use with the computer e The power cord that plugs into the AC outlet and into the transformer pack Attention Using an improper power cord could cause severe damage to your computer Connecting the ac power adapter To use the ac power adapter do the following Be sure to take these steps in the order in which they are given here 1 Connect the ac power adapter to the power jack of the computer 2 Connect the power cord to the transformer pack Chapter 2 Using your computer 35 3 Plug the power cord into an electrical outlet Tips on using the ac power adapter e When the ac power adapter is not in use disconnect it from the electrical outlet e Do not bind the power cord tightly around the ac power adapter transformer pack when it is connected to the transformer e Before you charge the battery make sure that its temperature is at least 10 degrees Celsius 50 degrees Fahrenheit e You can charge the battery when the ac power adapter is connected to the computer and the battery is installed You need to charge it in any of the following conditions When you purchase a new battery Ifthe the battery meter at the bottom of your display shows the battery charge is low If the battery has not been used for a long time Charging the battery When you check battery status and find that the perc
74. ade slot H Hard disk drive J PC Express Mini Card slot for wireless LAN WiMAX EJ Battery Use your computer with battery power whenever ac power is unavailable By installing an extended life battery available as an option you can extend the operating time of the computer You can also use Power Manager to adjust your power setting as needed For details refer to the instructions in Power Manager on page 23 EA SIM card slot If your computer has a wireless WAN feature it may require a SIM Subscriber Identification Module card to establish a wireless WAN Wide Area Network connections Depending on the country of delivery the SIM card may be already installed in the SIM card slot Chapter 1 Product Overview 9 EJ PCI Express Mini Card slot for wireless WAN Your computer might include a PCI Express Mini Card for wireless WAN in the PCI Express Mini Card slot which enables wireless WAN communications EJ Memory upgrade slot You can increase the amount of memory in your computer by installing a memory module in the memory bay Memory modules are available as options i Hard disk drive Your computer may have a large capacity customer upgradable hard disk drive that can meet a variety of storage demands To keep the drive safe Active Protection System is installed on your computer For details refer to Active Protection System on page 21 Note The hidden service partition is the reason why there is less free
75. and Solwa ThinkPad Setup Config menu Date and time menu Security menu Startup menu Restart menu ThinkPad Setup items Updating your system UEFI BIOS Chapter 9 Preventing problems General tips for preventing problems Making sure device drivers are current Getting the latest drivers from the Web site Getting the latest drivers using System Update AE S Taking care of your computer Aa Cleaning the cover of your computer Chapter 10 ee computer problems Diagnosing programs Using Lenovo ThinkVantage Toolbox Troubleshooting Pj Computer stops responding Spills on the keyboard Error messages Errors without messages Beep errors Memory problems Networking Keyboard and other p inting devices Display and multimedia devices Fingerprint reader problems Battery and power aii Drives and other storage devices Software problems Ports and connectors Chapter 11 Getting EPOS Before you contact Lenovo Register your computer Download system updates Record information Getting help and service Using diagnostic programs Lenovo support Web site Calling Lenovo Purchasing additional services 112 112 113 114 114 114 115 116 117 123 125 125 126 126 126 127 129 131 131 131 131 132 132 133 136 137 137 138 142 143 150 151 154 155 156 157 157 157 157 157 158 158 158 158 163 Appendix A Sraa information Wireless r
76. ant product information computer features specifications operating environment and preinstalled software programs This chapter contains the following topics e Locating computer controls connectors and indicators on page 1 e Locating important product information on page 13 e Features on page 15 e Specifications on page 18 e Qperating environment on page 19 e ThinkVantage technologies and software on page 19 Locating computer controls connectors and indicators This section introduces you to the hardware features of your computer and then gives you the basic information you ll need to start taking advantage of its functions e Front view on page 2 e Right side view on page 6 e Left side view on page 7 e Rear view on page 10 e Bottom view on page 9 e Status indicators on page 11 Copyright Lenovo 2011 1 Front view ThinkPad Edge E420 front view EJ Built in stereo speaker right Built in stereo speaker left UltraConnect wireless antennas left Ej UltraConnect wireless antennas right The built in antennas for the wireless communication are located at the top left and top right portions of your computer display For details refer to the instructions in Location of the UltraConnect wireless antennas on page 166 H Integrated high sensitivity webcam Your computer may have an integrated high sensitivity webcam By us
77. art gt Control Panel Click Hardware and Sound Click Device Manager If you are prompted for an administrator password or confirmation type the password or provide confirmation Double click Sound video and game controllers 5 Make sure the following device is enabled and configured correctly Conexant Pebble High Definition SmartAudio For Windows XP OORA Wn Click Start gt Control Panel Click Performance and Maintenance Click System Click the Hardware tab and then click the Device Manager button Click the mark for Sound video and game controllers Make sure the following device is enabled and configured correctly Conexant Pebble High Definition SmartAudio e Problem Recordings made by using the Microphone input are not loud enough Solution Make sure that Microphone Boost is turned on and set as follows For Windows 7 1 Click Hardware and Sound Click Sound Click the Recording tab in the Sound window N OO B W DY Click Start gt Control Panel Select Microphone and click the Properties button Click the Levels tab and move the Microphone Boost slider upwards Click OK For Windows XP O AOAN OA RAON Double click the volume icon in the task bar The Volume Control window opens Click Options Click Properties Select Conexant HD Audio input in the Mixer device list Click OK Click Options and then click Advanced Controls
78. art that applies Then click that description to get a troubleshooting procedure To make sure that your computer has the features or options that are introduced in the following sections consult the online help or the list shipped with your computer Copyright Lenovo 2011 131 Computer stops responding Print these instructions now and keep it with your computer for reference later If your computer is completely unresponsive you cannot use the UltraNav pointing device or the keyboard do the following steps 1 Push and hold the power switch until the machine turns off After the computer is turned off restart by pressing the power switch If the machine does not turn on continue to step 2 Note Do not remove the battery and ac power to reset the computer 2 While the machine is turned off remove all power sources from the computer battery and ac power Hold down the power button for 10 seconds Plug in the ac power while keeping the battery out of the computer If the computer does not turn back on continue to step 3 Note Once the computer starts up and enters Windows use the proper shutdown procedure to turn the computer off Once the machine is off reattach the battery and restart the computer If the computer does not start with the battery reattached remove the battery and again start with step 2 If the computer starts with ac power but does not start when the battery is attached call the Customer Support Center f
79. ary display the computer display Click the Monitor 2 icon for the secondary display the external display Set the color quality and screen resolution for the secondary display Place the icons for the monitors so that they touch Note You can set the monitors in any relative position but the icons must touch each other Click OK to apply the changes Using audio features Your computer is equipped with the following e Combo audio jack 1 8 inch 3 5 mm in diameter e Built in stereo speakers e Built in dual array digital microphone Your computer also has an audio chip that enables you to enjoy various multimedia audio features e Compliant with Intel High Definition Audio Chapter 2 Using your computer 51 e Recording and playback of PCM and WAV files in 16 bit or 24 bit format e Playback of a WAV file at a sample rate of 44 1KHz to 192 KHz e Playback of MIDI files through a Wave table synthesizer under Microsoft Windows operating systems e Playback of MP3 files through the Windows Media Player or a software MP3 player e Recording from various sound sources such as a headset attached either to the combo audio jack of your computer Note The combo audio jack does not support a conventional microphone If a conventional headphone is attached to it the headphone function is supported If a headset with a 3 5mm 4 pole plug is attached to it both headphone and microphone functions are supported The
80. atent applications covering subject matter described in this document The furnishing of this document does not give you any license to these patents You can send license inquiries in writing to Lenovo United States Inc 1009 Think Place Building One Morrisville NC 27560 U S A Attention Lenovo Director of Licensing LENOVO PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some jurisdictions do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This information could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in new editions of the publication Lenovo may make improvements and or changes in the product s and or the program s described in this publication at any time without notice The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons The information contained in this document does not affect or change Lenovo product specifications or warranties Nothing in this document shall operate as an express or implied license or indemnity under the intellectual property right
81. be removed Supervisor password The supervisor password protects the system information stored in the ThinkPad Setup Without it no one can change the configuration of the computer It provides the following security features e f a supervisor password is set a password prompt appears when you try to start the ThinkPad Setup Unauthorized users cannot get access to configuration data e The system administrator can use the supervisor password to get access to a computer even if the user of that computer has set a power on password The supervisor password overrides the power on password e f both a supervisor password and a power on password are set you can do the following only if you have the supervisor password Deleting the power on password Changing or deleting the supervisor password Enabling or disabling the Internal Network Option ROM feature Changing date and time Enabling or disabling the Lock UEFI BIOS Setting feature Enabling or disabling the Password at unattended boot Specifying the minimum length for power on passwords and hard disk passwords Enabling or disabling the Boot Device List F12 Option Enabling or disabling the Boot Order Lock Enabling or disabling the Flash BIOS Updating by End Users feature Enabling or disabling the Internal Network device Enabling or disabling the Internal Wireless device Enabling or disabling the Internal Bluetooth device Ena
82. bling or disabling the Internal Wireless WAN device Enabling or disabling the Security mode Enabling or disabling the Reader priority Erasing the fingerprint data Notes e The system administrator can set the same supervisor password on many ThinkPad Notebooks to make administration easier e By enabling the Lock UEFI Settings in the Password menu when you set the supervisor password you make it impossible for anyone but you to make changes Setting a supervisor password Only a system administrator will be able to apply this procedure Chapter 4 Security 63 Print these instructions Save all open files and exit all applications Turn your computer off and then turn it on again When the logo screen is displayed press F1 The ThinkPad Setup window opens Select Security using the cursor directional keys to move down the menu Select Password Select Supervisor Password A window opens that prompts you to enter a new password Choose your supervisor password and type it in the Enter New Password field then press Enter Press Enter to move to the next line Retype the password you just entered to verify it O O AON DOO FWD i 3 Commit your password to memory and press Enter A Setup Notice window is displayed Attention You might want to note your password and keep it in a safe place If you forget your supervisor password Lenovo can not reset your password You must take your
83. cation Advanced and then click Next Select Don t search will choose the driver to install and then click Next Clear the Show compatible hardware check box Select Manufacturers and Models for your monitor After updating the driver click OK to close the Properties window Set Colors and Screen area in the Display Properties window Click OK 146 User Guide e Problem The screen is unreadable or distorted Solution Make sure that the monitor information is correct Refer to the Solution for setting a higher resolution on the external monitor Make sure that the appropriate monitor type is selected Refer to the Solution for setting a higher resolution on the external monitor Make sure that an appropriate refresh rate is selected by doing the following For Windows 7 1 wo N OO f Connect the external monitor to the monitor connector and then connect the monitor to an electrical outlet Turn on the external monitor and the computer Right click on the desktop and click Screen resolution Note If your computer cannot detect the external monitor click the Detect button Click the icon for the desired monitor the Monitor 2 icon is for the external monitor Click Advanced Settings Click the Monitor tab Select the correct screen refresh rate For Windows XP 1 o ON OO fF Connect the external monitor to the monitor connector and then connect the monitor to an elec
84. ce the static protective packaging on a smooth level surface and place the part on it e Do not place the part on the computer cover or other metal surface Replacing the battery Before you start print these instructions This system may not support batteries that are not genuine Lenovo made or authorized These systems will continue to boot but may not charge unauthorized batteries Attention Lenovo has no responsibility for the performance or safety of unauthorized batteries and provides no warranties for failures or damage arising out of their use To replace the battery with a new one read the following prerequisites Copyright Lenovo 2011 77 Prerequisites for the procedure 7 n If the rechargeable battery pack is incorrectly replaced there is danger of an explosion The battery pack contains a small amount of harmful substances To avoid possible injury Replace only with a battery of the type recommended by Lenovo Keep the battery pack away from fire Do not expose it to excessive heat Do not expose it to water or rain Do not short circuit it Do not drop crush puncture or subject to strong forces Battery abuse or mishandling can cause the battery to overheat which can cause gasses or flame to vent from the battery pack or coin cell Replacing the battery installed in the battery space of your computer To replace the battery follow the procedure below 1 Turn off the computer or ente
85. circuits are exposed Connect and disconnect cables as described in the following procedures when installing moving or opening covers on this product or attached devices To connect To disconnect Turn everything OFF 1 Turn everything OFF First attach all cables to devices 2 First remove power cords from outlets Attach signal cables to connectors 3 Remove signal cables from connectors Attach power cords to outlets 4 Remove all cables from devices Turn devices ON The power cord must be disconnected from the wall outlet or receptacle before installing all other electrical cables connected to the computer The power cord may be reconnected to the wall outlet or receptacle only after all other electrical cables have been connected to the computer Laser compliance statement A CAUTION When laser products such as CD ROMs DVD drives fiber optic devices or transmitters are installed note the following e Do not remove the covers Removing the covers of the laser product could result in exposure to hazardous laser radiation There are no serviceable parts inside the device e Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure xiv User Guide Mroancen Some laser products contain an embedded Class 3A or Class 3B laser diode Note the following Laser radiation when open Do not stare into the beam do not view di
86. computer to a Lenovo reseller or a Lenovo marketing representative to have the system board replaced Proof of purchase is required and a fee will be charged for parts and service 12 Press F10 to exit from the Setup Notice window The next time you open the ThinkPad Setup program you will be prompted to type your password to proceed Changing or removing the supervisor password To change or remove the supervisor password follow steps 1 through 8 above in Setting a supervisor password on page 63 typing your password to get access to the ThinkPad Setup To change the password do the following 1 In the Enter Current Password field type the current supervisor password 2 In the Enter New Password field type the new supervisor password then retype the password you just entered to verify it in the Confirm New Password field 3 Follow step 11 and step 12 in Setting a supervisor password on page 63 to change your supervisor password To remove the password do the following 1 In the Enter Current Password field type the current supervisor password 2 Leave the Enter New Password and Confirm New Password fields in blank 3 Follow step 11 and step 12 in Setting a supervisor password on page 63 to remove your supervisor password Hard disk security Your computer supports an enhanced security solution for hard disk drive To protect passwords from unauthorized security attacks several of the latest technolo
87. ctions to complete the recovery process Reinstalling preinstalled applications and device drivers Your computer has provisions that enable you to reinstall selected factory installed applications and device drivers Reinstalling preinstalled applications To reinstall selected application programs do the following 1 Turn on your computer 2 Use Windows Explorer or Computer in Windows XP My Computer to display the directory structure of your hard disk Open the C SWTOOLS folder Open the APPS folder In it are several subfolders named for the various preinstalled applications Open the subfolder for the application you are reinstalling ona fk Ww Double click Setup and then follow the on screen steps to reinstall the program Reinstalling preinstalled device drivers Attention When you reinstall device drivers you are changing the current configuration of your computer Reinstall device drivers only when it is necessary to correct a problem with your computer To reinstall a device driver for a factory installed device do the following 1 Turn on your computer 2 Use Windows Explorer or Computer in Windows XP My Computer to display the directory structure of your hard disk drive 3 Open the C SWTOOLS folder 4 Open the DRIVERS folder Within the DRIVERS folder are several subfolders named for the various devices installed in your computer for example AUDIO and VIDEO 5 Open the subfolder for t
88. cy Only e If you want to install the Windows 7 64 bit operating system in UEFI mode select UEFI Only 5 Press F10 6 Insert the DVD for Windows 7 into the DVD drive and restart the computer 7 Install the Intel Chipset Support for Windows 2000 XP Vista 7 To do this refer to Installing Intel Chipset Support for Windows 2000 XP Vista 7 on page 112 8 Apply the PCMCIA Power Policy Registry Patch To do this go to C SWTOOLS OSFIXES PCMCIAPW double click install bat and then follow the instructions that appear on the screen 9 Install device drivers To do this refer to Installing drivers and software on page 112 Installing the Windows 7 Update Module Package The Windows 7 Update Modules are in the following directory C SWTOOLS OSFIXES The name of each subfolder is the number of a fix module For information about each fix module visit the Microsoft Knowledge Base homepage at http support microsoft com type the number of the fix module you need in the search field and click Search Note The Web site address might change without notice If the homepage is not displayed search for it from the Microsoft top page To install a fix module run the EXE file in a subfolder and follow the instructions on the screen Note If you remove the hard disk drive from the computer with a single core processor and install it on a computer with a dual core processor you can get access to the hard disk drive The opposit
89. d Then press the card firmly into the connector Flash Media card To insert a flash media card into the 4 in 1 media card reader slot do the following e Make sure that the card is correctly oriented e Insert the card firmly into the 4 in 1 media card reader slot The card may stop before it is completely installed into the slot If the ExpressCard or the flash media card is not Plug and Play do the following e For Windows 7 Chapter 2 Using your computer 53 1 Open Control Panel 2 Click Hardware and Sound 3 Click Device Manager If you are prompted for an administrator password or confirmation type the password or provide confirmation 4 From the Action menu select Add legacy hardware The Add Hardware Wizard starts 5 Follow the instructions on the screen e For Windows XP Open Control Panel and switch to Classic view Double click the Add Hardware icon The Add Hardware Wizard starts Follow the instructions on the screen Removing the card Attention e Before removing a storage ExpressCard such as a Flash memory ExpressCard a solid state ExpressCard or a Memory Card Reader ExpressCard from an ExpressCard slot you must stop the ExpressCard Otherwise data on the ExpressCard might be corrupted or lost e Do not remove an ExpressCard while the computer is in sleep standby mode or hibernation mode If you do the system will not respond when you try to resume operation To remove an ExpressCa
90. d be stored at room temperature charged to approximately 30 to 50 of capacity We recommend that battery pack be charged about once per year to prevent overdischarge Copyright Lenovo 2011 xi Lithium coin cell battery notice nanoen Danger of explosion if battery is incorrectly replaced When replacing the lithium coin cell battery use only the same or an equivalent type that is recommended by the manufacturer The battery contains lithium and can explode if not properly used handled or disposed of Do not e Throw or immerse into water e Heat to more than 100 C 212 F e Repair or disassemble Dispose of the battery as required by local ordinances or regulations The following statement applies to users in the state of California U S A California Perchlorate Information Products containing CR manganese dioxide lithium coin cell batteries may contain perchlorate Perchlorate Material special handling may apply Go to http www dtsc ca gov hazardouswaste perchlorate xii User Guide Heat and product ventilation ancer Computers ac power adapters and many accessories can generate heat when turned on and when batteries are charging Notebook computers can generate a significant amount of heat due to their compact size Always follow these basic precautions When your computer is turned on or the battery is charging the base the palm rest and some other parts may become hot Avoid keeping your ha
91. dium 73 Creating a rescue medium 73 Using a rescue medium ae S Reinstalling preinstalled applications aiid davies GIVES Ts os Sp aes nh a ae ok Ge ey eo a OA Solving recovery problems 75 Chapter 6 Replacing devices 77 Static electricity prevention 77 Replacing the battery 2 2 TT Replacing the hard disk drive 79 Replacing the opticaldrive 82 ThinkPad Edge E420 82 ThinkPad Edge E520 85 Installing and replacing the PCI Express Mini Card for wireless WAN 86 Installing and replacing a PCI Excess Mini Card for wireless LAN WiMAX connection 90 Replacingmemory 9 Replacing the keyboard 4985 ThinkPad Edge E420 2 95 ThinkPad Edge E520 99 Replacing the SIM card 103 Chapter 7 DENN your computer ca waa 105 Finding ThinkPad options 2 2 2 105 Chapter 8 Advanced configuration 107 Installing anew operating system 107 Before youbegin 107 Installing Windows 7 108 Installing Windows XP 109 Installing device drivers 111 Installing the driver for 4 in 1 jedia ea reader 111 Installing ThinkPad Monitor File ior Windows 2000 XP Vista 7 2 111 ii User Guide Installing Intel Chipset SUPPO for Windows 2000 XP Vista 7 Steg yeli Installing drivers
92. dows 7 1 Click Start gt Control Panel 2 Click Hardware and Sound 3 Click Device Manager If you are prompted for an administrator password or confirmation type the password or provide confirmation For Windows XP 1 Click Start gt Control Panel 2 Click Performance and Maintenance and click System 3 Click the Hardware tab and click the Device Manager button Refer to Using Lenovo ThinkVantage Toolbox and run Lenovo ThinkVantage Toolbox for a diagnostic test of the USB connector 156 User Guide Chapter 11 Getting support There is more to owning a ThinkPad Notebook than having a powerful portable computer This chapter offers information about when to communicate with Lenovo and how best to do it e Before you contact Lenovo on page 157 e Getting help and service on page 158 e Purchasing additional services on page 163 Before you contact Lenovo Often you can solve your computer problems by referring to the information in the explanations of error codes running Lenovo ThinkVantage Toolbox or by consulting the ThinkPad Web site Register your computer Register your ThinkPad products with Lenovo go to http www lenovo com register This can help authorities return your computer to you if it is lost or stolen Registering your computer also enables Lenovo to notify you about possible technical information and upgrades For more information about registering your computer refer to Re
93. drive to the factory default settings See Using recovery media on page 70 Note If you are unable to access the Rescue and Recovery workspace or the Windows environment from a rescue medium or recovery media you might not have the rescue device an internal hard disk drive a disc a USB hard disk drive or other external devices set as the first boot device in the startup device sequence You must first make sure that your rescue device is set as the first boot device in the startup device sequence in the Setup Utility program See Startup menu on page 115 for detailed information about temporarily or permanently changing the startup device sequence For more information about the Setup Utility program see ThinkPad Setup on page 113 It is important to create a rescue medium and a set of recovery media as early as possible and store them in a safe place for future use Chapter 5 Recovery overview 75 76 User Guide Chapter 6 Replacing devices You can increase the capacity of the memory or the hard disk drive by replacing the original built in device with an optional one Or if you need to you can replace the PCI Express Mini Card by following the procedures in this section e Static electricity prevention on page 77 e Replacing the battery on page 77 e Replacing the hard disk drive on page 79 e Replacing the optical drive on page 82 e Installing and replacing the PCI Express Mini Ca
94. e You can move the display output to the computer display the external monitor or both in the Display Settings window in Windows XP Display Properties window Connecting an external monitor To attach an external monitor do as follows For Windows 7 1 Connect the external monitor to the monitor connector then connect the monitor to an electrical outlet 2 Turn on the external monitor 3 Change the display output location by pressing F6 This allows you to switch between viewing output on the external display the computer display and both displays Note If your computer cannot detect the external monitor right click on the desktop then select Screen resolution Click the Detect button For Windows XP 1 Turn off the computer N Connect the external monitor to the monitor connector then connect the monitor to an electrical outlet w Turn on the external monitor and the computer D Change the display output location by pressing F6 on page 26 This allows you to switch between viewing output on the external display the computer display and both displays Notes e Do not change the display output location while a moving picture is being drawn for example while playing a movie or a game or viewing a business presentation Close the application before changing the display output location or change the display mode before you open an MPEG file to play e f you are attaching an external monitor t
95. e however is 108 User Guide not true If you remove the hard disk drive from a computer with a dual core processor and install it on a computer with a single core processor you cannot get access to the hard disk drive Installing Windows XP Before you start print these instructions Note Your computer supports Windows XP with Service Pack 3 Before you install the Windows XP Service Pack 3 make sure you install the Windows XP Service Pack 2 first Note To make sure that graphics works normally on Windows XP change the ThinkPad Setup setting before installing Windows XP 1 Start the ThinkPad Setup Select Config Select Display Select Integrated Graphics for Graphics Device Select Enable for OS Detection for Switchable Graphics Press F10 to save the change ont Ww PY You must install Intel Rapid Storage Technology Driver before installing the operating system To install it you may need to attach a diskette drive to your computer If you have a diskette drive follow the procedure below Before installing the operating system install Intel Rapid Storage Technology Driver as follows Note Be sure to install Intel Rapid Storage Technology Driver before installing the operating system Otherwise your computer will not respond it will only display a blue screen 1 Attach a diskette drive to your computer Copy Intel Rapid Storage Technology Driver from C SWTOOLS DRIVERS IRST to a diskette To ma
96. e presentations with confidence Changing display settings You can change the display settings such as font size or color mode or numeric lock Font size To make a font size larger do as follows For Windows 7 1 Right click on the desktop and click Personalize 2 Click Display at the left 3 Select the Medium or Larger radio button 4 Click Apply The change will take effect after you log off Chapter 2 Using your computer 47 For Windows XP 1 Right click on the desktop and click Properties The Display Properties window opens Click the Appearance tab Under Font Size click Large Fonts or Extra Large Fonts Click Apply to apply the settings a A WwW N Click OK If you are prompted to restart the computer after you click OK or Apply the change will take effect after the computer restarts Connecting a projector or external display Attaching an external monitor Your computer can support a maximum video resolution of up to 2048x1536 provided that the external monitor also supports that resolution For more details refer to the manuals provided with your monitor You can set any resolution for either the computer display or the external monitor When you use both at the same time the resolution of both is the same If you set a higher resolution for the computer display you can see only part of the screen at a time You can see other parts by moving the image with the TrackPoint or another pointing devic
97. e sure that the power is turned off and that the product is unplugged from any power source For more information on CRUs refer to the Replacing devices for this product If you have any questions or concerns contact the Customer Support Center Although there are no moving parts in your computer after the power cord has been disconnected the following warnings are required for your safety y CA Hazardous moving parts Keep fingers and other body parts away CAUTION Before replacing any CRUs turn off the computer and wait three to five minutes to let the computer cool before opening the cover viii User Guide Power cords and power adapters bancer Use only the power cords and power adapters supplied by the product manufacturer The power cords shall be safety approved For Germany it shall be HO5VV F 3G 0 75 mm or better For other countries the suitable types shall be used accordingly Never wrap a power cord around a power adapter or other object Doing so can stress the cord in ways that can cause the cord to fray crack or crimp This can present a safety hazard Always route power cords so that they will not be walked on tripped over or pinched by objects Protect power cord and power adapters from liquids For instance do not leave your power cord or power adapter near sinks tubs toilets or on floors that are cleaned with liquid cleansers Liquids can cause a short circuit particularly if the power co
98. e Microsoft Knowledge Base homepage at http support microsoft com type the number of the knowledge base article you need in the search field and click the Search button e Problem When you try to write to a DVD RW disc that has been loaded into a DVD RAM CD RW combination drive on your computer you cannot write to it and the following error message may be displayed The disc in the drive is not a writable CD or it is full Please insert a blank writable CD into drive D or insert a disc with enough free space to hold all the files you have selected for writing to CD in Windows XP Solution To write to a DVD RW disc use a preinstalled software application such as Record Now on your computer You cannot write to the disc with only a Windows operating system because the operating system does not have the function to enable writing to the disc e Problem The computer cannot play a CD or the sound quality is not good Solution Be sure that the disk meets the standards for your country Usually a disk that meets the local standards is marked with a CD logo on the label If you use a disc that does not meet these standards we cannot guarantee that it will play or that if it does play the sound quality will be good e Problem WinDVD8 has an HD DVD tab but cannot use it Solution Your computer does not support an HD DVD drive e Problem Other problems in Windows XP Solution For information on the application for runn
99. e Multi Burner drive Wireless features e Integrated wireless LAN e Integrated Bluetooth on some models e Integrated wireless WAN on some models e Integrated WiMAX on some models Security features e Fingerprint reader on some models 16 User Guide ThinkPad Edge E520 features Processor e To see the system properties of your computer click Start right click Computer in Windows XP My Computer then from the pull down menu select Properties Memory e Double data rate 3 DDR3 synchronous dynamic random access memory Storage device e 2 5 inch 64 mm hard disk drive Display The color display uses TFT technology e Size 15 6 inch 896 2 mm e Resolution LCD Up to 1366 by 768 External monitor Up to 2048 by 1536 e Brightness control e Integrated camera on some models e Built in microphones Keyboard e 105 key 106 key or 110 key e UltraNav TrackPoint and multi touch touch pad e Fn key function e Numeric keypad Interface e External monitor connectors VGA and HDMI port e Combo audio jack stereo headphone or headset e 2 Universal Serial Bus USB connectors e 1 Always On USB connector on some models e 1 eSATA Universal Serial Bus USB connector on some models e RJ45 Ethernet connector e ExpressCard slot e 4 in 1 digital media card reader SD SDHC SDXC MMC Optical drive e Multi Burner drive Wireless features e Integrated wireless LAN e Integrated Bluetooth
100. e card with the screw Eh 8 Connect the antenna cables to the new PCI Express Mini Card as shown in the drawing 92 User Guide 10 Reinstall the battery For more information about how to reinstall the battery refer to Replacing the battery on page 77 11 Turn the computer over again Connect the ac power adapter and cables to the computer then turn it on Replacing memory Before you start print these instructions Increasing memory capacity is an effective way to make programs run faster To replace or add memory read the following prerequisites and then the instruction Prerequisites for the procedure When replacing the memory be sure to follow the precautions Note The operating speed of the memory module depends on the system configuration of your computer and its combination with the memory module installed on your computer In some conditions the memory in your computer may not be able to operate at the maximum speed Attention Before you start installing a module touch a metal table or a grounded metal object This action reduces any static electricity from your body The static electricity could damage the SO DIMM Replacing memory To install an SO DIMM do the following 1 Turn off the computer then disconnect the ac power adapter and all cables from the computer 2 Close the computer display and turn it over 3 Remove the battery For more information refer to Replacing the battery on pa
101. ed by cable or ADSL but without the need to physically connect a cable to the PC 40 User Guide Making wireless LAN connections Your computer comes with a built in wireless networking card and a configuration utility to help you make wireless connections and monitor the status of your connection so that you can stay connected to your network while you are in the office in a meeting room or at home with no need for a wired connection Attention e If you carry your computer with the wireless LAN feature into an airplane check the services with the airline before boarding the airplane e lf there are restrictions on the use of computers on an airplane with the wireless feature you need to disable it before boarding To disable it refer to the instructions in Enabling or disabling the wireless feature on page 47 Note You can purchase a wireless networking card as an option For more information refer to Finding ThinkPad options on page 105 Tips for using the wireless LAN feature e Place your computer so that there are as few obstacles as possible between the wireless LAN access point and the computer e For the best connection of the wireless LAN feature open your computer display to an angle of slightly more than 90 degrees e lf you use the wireless feature the 802 11 standard of your computer simultaneously with a Bluetooth option data transmission speed can be delayed and the performance of the wireless featu
102. eedStep are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries Microsoft Bing BitLocker and Windows are trademarks of the Microsoft group of companies BlackBerry RIM Research In Motion SureType and related trademarks names and logos are the property of Research In Motion Limited and are registered and or used in the U S and countries around the world Used under license from Research In Motion Limited Other company product and service names may be trademarks or service marks of others 174 User Guide ThinkPad Printed in China
103. efore resuming the computer from the sleep standby mode When resuming the computer from the sleep standby mode without attaching the external monitor or turning it on and the computer display remains blank press F6 to bring up the computer display e Problem The computer does not return from sleep standby mode or the system status indicator illuminated ThinkPad logo blinks slowly and the computer does not work Solution If the system does not return from sleep standby mode it may have entered sleep standby or hibernation mode automatically because the battery is depleted Check the sleep standby indicator If the system status indicator illuminated ThinkPad logo blinks slowly your computer is in sleep standby mode Connect the ac power adapter to the computer then press Fn If the system status indicator illuminated ThinkPad logo is off your computer is in power off state or in hibernation mode Connect the ac power adapter to the computer then press the power button to resume operation If the system still does not return from sleep standby mode your system may stop responding and you may not be able to turn off the computer In this case you need to reset the computer If you have not saved your data it may be lost To reset the computer press and hold the power button for 4 seconds or more If the system is still not reset remove the ac power adapter and the battery e Problem Your computer does not
104. elated information Location of the UltraConnect witless antennas Locating wireless regalato notices Export classification notice Electronic emission notices Federal Communications Commission Declaration of Conformity Industry Canada Class B emission companies statement European Union Compliance to she Electromagnetic Compatibility Directive German Class B compliance statement Korea Class B compliance statement Copyright Lenovo 2011 165 165 166 167 168 168 168 168 169 169 170 Japan VCCI Class B compliance statement Japan compliance statement for products which connect to the power mains with rated current less than or se to 20 A per phase i Lenovo peu service Ss iisaation for Taiwan Additional regulatory information Appendix B WEEE and S statements EU WEEE statements Japan recycling statements Appendix C Notices Trademarks 170 170 170 170 171 171 171 173 174 iv User Guide Read this first Be sure to follow the important tips given here to continue to get the most use and enjoyment out of your computer Failure to do so might lead to discomfort or injury or cause your computer to fail When your computer is turned on or the battery is charging the base the palm rest and some other parts may become hot The temperature they reach depends on the amount of system activity and the level of charge in the battery Extended contact wit
105. entage of power remaining is low or when the power alarm alerts you that remaining power is low you need to charge your battery or replace it with a charged battery If an ac outlet is convenient plug the ac power adapter into it and then insert the jack into the computer The battery will charge in about 3 to 6 hours This is affected by the battery size and the physical environment The battery status indicator will let you know that the battery is charging and will also notify you when the battery is fully charged Note To increase the life of the battery the computer does not start recharging the battery if the remaining power is greater than 95 Maximizing battery life To maximize the life of the battery do the following e Use the battery until the charge is completely depleted until the battery status indicator starts blinking orange e Recharge the battery completely before using it The battery is fully charged if the battery indicator shows green when the ac power adapter is plugged in e For anew battery or a battery that you have not used recently do one of the following 1 Recharge the battery completely before using it The battery is fully charged when the ac power adapter is plugged in and the battery indicator is green 2 Use the battery until the charge is completely depleted until the battery status indicator starts blinking orange e Always use power management features such as power modes screen blank sle
106. ep standby and hibernation Managing your battery power With Power Manager you can adjust your power settings to give you the best balance between performance and power saving To start the utility program do as follows e For Windows 7 See Accessing applications in Windows 7 on page 20 36 User Guide e For Windows XP Click Start gt All Programs gt ThinkVantage gt Power Manager For more information about the Power Manager program refer to the on line help of the program Power saving modes There are several modes that you can use at any time to conserve power This section introduces each mode and gives tips on the effective use of the battery power Introducing the power saving modes e Screen blank The computer display requires considerable battery power To turn off power to the display do as follows 1 Right click the Power Manager Battery Gauge in the task bar 2 Select Power off display e Sleep standby in Windows XP In sleep standby mode your work is saved to memory and then the hard disk drive and the computer display are turned off When your computer wakes up your work is restored within seconds To put your computer into sleep standby mode do as follows For Windows 7 1 Click Start 2 Click the triangle mark on the right side of the Shut down icon then select Sleep For Windows XP 1 Click Start 2 Click Shut down then select Stand by e Hibernation By using this
107. epage at http support microsoft com and search for the error message Sleep standby and hibernation problems e Problem The computer enters sleep standby mode unexpectedly Solution If the processor overheats the computer automatically enter sleep standby mode to allow the computer to cool and to protect the processor and other internal components Check the settings for sleep standby mode using Power Manager e Problem The computer enters sleep standby mode the sleep standby indicator turns on immediately after Power on self test Solution Make sure that The battery is charged The operating temperature is within the acceptable range Refer to Features on page 15 Specifications on page 18 and Operating environment on page 19 If the battery is charged and the temperature is within range have the computer serviced e Problem The critical low battery error message appears and the computer immediately turns off Solution The battery power is getting low Connect the ac power adapter to the computer and plug it into an electrical outlet or replace the battery with a charged one e Problem The computer display remains blank after you press Fn to return from sleep standby mode Solution Check whether an external monitor was disconnected or turned off while the computer was in sleep standby mode If you disconnected or turned off the external monitor connect it or turn it on b
108. er drifts when the computer is turned on or after it resumes normal operation Solution The pointer might drift when you are not using the TrackPoint during normal operation This is a normal characteristic of the TrackPoint and is not a defect Pointer drifting might occur for several seconds under the following conditions When the computer is turned on When the computer resumes normal operation When the TrackPoint is pressed for a long time When the temperature changes e Problem The TrackPoint or touch pad does not work Solution Make sure that the TrackPoint or touch pad is set to Enabled in the UltraNav Device Setting Notes To open the UltraNav Device Setting For Windows 7 1 Click Start and then click Control Panel 2 Click Hardware and Sound 142 User Guide 3 Click Mouse and then click the UltraNav tab For Windows XP 1 Click Start and then click Control Panel 2 Click Printers and Other Hardware 3 Click Mouse and then click the UltraNav tab Keyboard problems Problem All or some keys on the keyboard do not work Solution Make sure that the correct device driver is installed For Windows 7 1 Click Start gt Control Panel Change the view of the Control Panel from Category to Large icons or Small icons 2 Click Keyboard 3 Select the Hardware tab In the Device Properties make sure that the Device Status is This device is working properly For Windows XP 1 Click Start
109. er is dirty or stained e The surface of the reader is wet e The reader often fails to enroll or authenticate your fingerprint If your finger has any of the following conditions you may not be able to register or authenticate it e Your finger is wrinkled e Your finger is rough dry or injured e Your finger is very dry e Your finger is stained with dirt mud or oil e The surface of your finger is very different from when you enrolled your fingerprint e Your finger is wet e A finger is used that has not been enrolled To improve the situation try the following e Clean or wipe your hands to remove any excess dirt or moisture from the fingers e Enroll and use a different finger for authentication e lf your hands are too dry apply lotion to them 66 User Guide Notice on deleting data from your hard disk drive As computers spread into every corner of life they process more and more information The data on your computer some of which is sensitive is stored on a hard disk drive HDD Before you dispose of sell or hand over your computer make sure to delete data stored on it Handing your computer over to someone else without deleting the loaded software such as operating systems and application software may even violate License Agreements You are advised to check the terms and conditions of those Agreements There are methods that seem to delete the data e Move the data to the recycle bin and then choose
110. ese instructions now and keep it with your computer for reference later If your computer is getting no power at all check the following items 1 Verify the power switch Refer to System status indicators on page 12 The power switch is illuminated whenever the computer is on 2 Check all power connections Remove any power strips and surge protectors to connect the ac power adapter directly to the ac power outlet 3 Inspect the ac power adapter Check for any physical damage and make sure that the power cable is firmly attached to the adapter brick and the computer 4 Verify the ac power source is working by attaching another device to the outlet 5 Remove all devices and then test for system power with minimal devices attached a Disconnect the ac power adapter and all cables from the computer b Close the computer display and turn the computer over c Remove the battery Refer to Replacing the battery on page 77 d Remove the memory SO DIMM Refer to Replacing memory on page 93 e Remove the PCI Express Mini Card Refer to Installing and replacing a PCI Express Mini Card for wireless LAN WiMAX connection on page 90 f Remove the hard disk drive Refer to Replacing the hard disk drive on page 79 g Wait for 30 seconds and then reinstall the SO DIMM and the known good battery or the ac power adapter to test the computer with minimal devices attached first h Reinstall each device one at
111. following table shows which functions of the audio devices attached to the jacks on your computer are supported Table 3 Audio feature list Headset with a 3 5 mm Conventional headphone Conventional microphone 4 pole plug Combo audio jack Headphone and Headphone function Not supported microphone functions supported supported Configuring for sound recording To configure the microphone for optimized sound recording open the SmartAudio window as follows For Windows 7 Click Start gt Control Panel gt Hardware and Sound gt SmartAudio The SmartAudio window opens For Windows XP Click Start gt Control Panel gt Sounds Speech and Audio Devices gt SmartAudio The SmartAudio window opens Using an integrated camera Your computer has an integrated low light enhanced camera USB2 0 Camera The following features may be available e Capture video e Take a picture e Manage your photos and videos e Start a video conference Using optical drive Note Your computer only supports the MultiBurner drive MultiBurner drive This drive can read DVD ROM discs DVD R discs DVD RAM discs DVD RW discs and all types of CDs such as CD ROM discs CD RW discs CD R discs and audio CDs In addition it can record on DVD R discs DVD RW discs type II DVD RAM discs CD RW standard and high speed discs and CD R discs 52 User Guide Using an ExpressCard or a Flash Media Card Your computer has the following card slots
112. for instructions on using the diagnostic programs The Troubleshooting information or the diagnostic programs might tell you that you need additional or updated device drivers or other software Lenovo maintains pages on the World Wide Web where you can get the latest technical information and download device drivers and updates Lenovo support Web site Technical support information is available at http www lenovo com support This portal is updated with the latest information about the following subjects Downloads amp Drivers Download drivers flash BIOS and update your software Warranty Check your warranty status and upgrade your warranty Technical Support Click Need Help for self help tips to help diagnose a problem ThinkVantage Learn more about ThinkVantage software to improve productivity and reduce cost Lenovo Forums Search the community knowledge base for your computer to share and discover information with other users User Guides amp Manuals Read or print any publications related to your product Calling Lenovo If you have tried to correct the problem yourself and still need help during the warranty period you can get help and information by telephone through the Customer Support Center The following services are available during the warranty period 158 User Guide e Problem determination Trained personnel are available to assist you with determining if you have a hardware problem and deciding what act
113. form you about helpful software that has been preinstalled on your computer The software enables you to manage wired and wireless connections protect your data in the event of a problem and automatically diagnose and resolve potential problems with your computer 22 User Guide The Message Center Plus can also provide messages about new updates available to keep your computer current Password Manager The Password Manager program enables users to manage and remember all their sensitive and easy to forget application and Web site login information such as user IDs passwords and other personal information To open Password Manager do the following e For Windows 7 See Accessing applications in Windows 7 e For Windows XP Click Start gt All Programs gt ThinkVantage gt Password Manager Power Manager The Power Manager program provides convenient flexible and complete power management for your computer By using the Power Manager program you can adjust your power settings to give you the best balance between performance and power saving To open Power Manager do the following e For Windows 7 See Accessing applications in Windows 7 on page 20 e For Windows XP Click Start gt All Programs gt ThinkVantage gt Power Manager Product Recovery This program enables you to create recovery media to restore the contents of the system drive or hard disk drive to the same state as when the computer was originally ship
114. ftware and special promotional offers To register your computer with Lenovo visit this Web site http www lenovo com register Then follow the instructions on the screen Frequently asked questions Here are a few tips that will help you optimize the use of ThinkPad Notebook To ensure that you receive the best performance from your computer browse the following Web page to find information such as aids for troubleshooting and answers to frequently asked questions http www lenovo com support faq Can I get my user guide in another language e To download the user guide in another language go to http Awww lenovo com support Then follow the instructions on the screen On the go and need to use battery power more effectively e To conserve power or to suspend operation without exiting applications or saving files see Power saving modes on page 37 Copyright Lenovo 2011 25 e To achieve the best balance between performance and power saving create and apply power plans in Windows XP power schemes by use of Power Manager e f your computer will be turned off for an extended period of time you can prevent battery power from draining by removing the battery Look for more information about using the battery in Power management Concerned about security or need to securely dispose of data stored on your hard disk drive e Study the Security section to find out how you can protect your computer from theft and unauth
115. g a projector or external display Changing display settings Connecting a projector or external display Using dual displays Using audio features Using an integrated camera Using optical drive Using an ExpressCard or a Flash Media Gard Inserting a card Removing the card Chapter 3 You and your computer Accessibility and comfort Ergonomic information Adjusting your computer to fit you Accessibility information Traveling with your computer Travel tips Travel accessories Chapter 4 Security Attaching a mechanical lock Using passwords Passwords and sleep standby moda Typing passwords Power on password Hard disk passwords Supervisor password Hard disk security Using a fingerprint reader 31 33 34 34 35 35 35 36 36 36 37 38 40 40 40 47 47 48 50 51 52 52 53 53 54 55 55 55 56 57 57 57 58 59 59 59 60 60 60 61 63 64 65 Notice on deleting data from your hard disk drive Using and understanding firewalls 67 Protecting data against viruses 67 Chapter 5 Recovery overview 69 Creating and using recovery media 69 Creating recovery media 70 Using recovery media 470 Performing backup and recovery operations 71 Performing a backup operation 71 Performing a recovery operation 71 Using the Rescue and Recovery workspace 72 Creating and using a rescue me
116. g procedure as a starting point for solving them Using Lenovo ThinkVantage Toolbox Note If your system is running and the User Guide is accessible see the User Guide If your computer is not operating properly you may be able to diagnose the problem by having Lenovo ThinkVantage Toolbox test components of your computer To start this program do as follows For Windows 7 1 Click Start 2 Move the pointer to Control Panel to System and Security and then to Lenovo System Health and Diagnostics For Windows XP 1 Click Start 2 Move the pointer to All Programs to ThinkVantage and then to Lenovo ThinkVantage Toolbox If the Lenovo ThinkVantage Toolbox is not installed on your computer go to http web lenovothinkvantagetoolbox com click Download Lenovo ThinkVantage Toolbox and follow the instructions on the screen For more information about this program see the Help for the program Running any tests may take up to several minutes or longer Make sure you have time to run the entire test do not interrupt the test while it is running When preparing to contact the Customer Support Center be sure to print the test log so that you can rapidly provide information to the help technician Troubleshooting If your computer has an error it typically displays a message or an error code or a beep sounds when you turn it on To correct an error first find the description of the error in the left hand column of the ch
117. ge 77 4 Loosen the screws Ei and then remove the cover H Chapter 6 Replacing devices 93 5 If the two SO DIMMs are already in the memory slots press out on the latches on both edges of the socket at the same time Ei and then remove an SO DIMM J to make room for the new one Be sure to save it for future use 6 Find the notch on the contact edge side of the SO DIMM you are installing Attention To avoid damaging the SO DIMM do not touch its contact edge 7 With the notched end of the SO DIMM toward the contact edge side of the socket insert the SO DIMM into the socket at an angle of about 20 degrees then press it in firmly E Note If you install a memory module in only one of the two memory slots install it in the bottom slot 8 Pivot the SO DIMM downward until it snaps into place 9 Make sure that the SO DIMM is firmly fixed in the slot and cannot be moved easily 94 User Guide 10 Attach the cover fj pivot it downwards and then tighten the screws H 11 Reinstall the battery For more information about how to reinstall the battery refer to Reinstall the battery 12 Turn the computer over again and reconnect the cables Replacing the keyboard Before you start print these instructions You can use the following procedures to replace the keyboard with a new one available as an option Prerequisites for the procedure Mooncen During electrical storms do not connect the cable to or disconnect
118. gies and algorithms are integrated into UEFI BIOS and hardware design of ThinkPad notebooks To maximize security do the following 1 Set a power on password as well as a hard disk password for your internal hard disk drive Refer to the procedures in Power on password on page 60 and Hard disk passwords on page 61 For security a longer password is recommended 64 User Guide 2 If a Disk Encryption hard disk drive is installed in your computer be sure to protect the contents of your computer memory from unauthorized access by use of drive encryption software 3 Before you dispose of sell or hand over your computer make sure to delete data stored on it Refer to Notice on deleting data from your hard disk drive on page 67 Note The hard disk drive built into your computer can be protected by UEFI BIOS Disk Encryption hard disk drive Some models contain the Disk Encryption hard disk drive This feature helps to protect your computer against security attacks on media NAND flash or device controllers by use of a hardware encryption chip For the efficient use of the encryption feature be sure to set a Hard disk passwords for the internal storage device Using a fingerprint reader Your computer may have an integrated fingerprint reader Fingerprint authentication can replace passwords and enable simple and secure user access By enrolling your fingerprint and associating it with a Windows password you can log
119. gistering your computer on page 25 Download system updates Downloading updated software might resolve problems you experience with your computer To download updated software go to http www lenovo com support site wss document do sitestyle lenovo amp lndocid tpad matrix Then follow the instructions on the screen Record information Before you talk to a Lenovo representative record the following important information about your computer Record problem symptoms and details Collect the answers to the questions below before you call for help Then you will be able to get help as quickly as possible e What is the problem Is it continuous or intermittent e Is there an error message that appears What is the error code if any e What operating system are you using Which version e Which software applications were running at the time of the problem e Can the problem be reproduced If so how Record system information The serial number label is on the bottom of your computer Record the machine type and the serial number e What is the name of your Lenovo product e What is the machine type e What is the serial number Copyright Lenovo 2011 157 Getting help and service If you need help service technical assistance or just want more information about Lenovo products you will find a wide variety of sources available from Lenovo to assist you This section contains information about where to go for addi
120. h advanced Rescue and Recovery 3 Click the Restore your system from a backup icon 4 Follow the instructions on the screen to complete the recovery operation For more information about performing a recovery operation from the Rescue and Recovery workspace see Using the Rescue and Recovery workspace on page 72 Using the Rescue and Recovery workspace The Rescue and Recovery workspace resides in a protected hidden area of your hard disk drive that operates independently from the Windows operating system This enables you to perform recovery operations even if you cannot start the Windows operating system You can perform the following recovery operations from the Rescue and Recovery workspace e Rescue files from your hard disk drive or from a backup The Rescue and Recovery workspace enables you to locate files on your hard disk drive and transfer them to a network drive or other recordable media such as a USB device or a disc This solution is available even if you did not back up your files or if changes were made to the files since your last backup operation You can also rescue individual files from a Rescue and Recovery backup located on your local hard disk drive a USB device or a network drive e Restore your hard disk drive from a Rescue and Recovery backup If you have backed up your hard disk drive using the Rescue and Recovery program you can restore the hard disk drive from a Rescue and Recovery backup even if you cannot
121. h rate may be limited Using dual displays Using the Extend desktop function Your computer supports a function named the Extend desktop With the Extend desktop function you can display output on both the computer display and an external monitor You can also display different desktop images on each monitor You can use the Extend desktop function without changing any settings If the function does not work refer to Enabling the Extend desktop function on page 50 to enable it Considerations for using the Extend desktop function If you want to show DOS full screen while in the Extend desktop mode only the primary display shows DOS the other display is blacked out If your computer has the Intel display adapter you can designate the other display as the primary display by doing the following 1 Press Ctrl Alt Fn F12 The Intel CUI window opens 2 Select Extended Desktop 3 Change the setting to designate the primary display When an application using the DirectDraw or the Direct3D is played in full screen mode it is shown only on the primary display You cannot use the display switching function when you are in the Extend desktop mode Enabling the Extend desktop function To enable the Extend desktop function do as follows For Windows 7 50 User Guide 1 2 3 Connect the external monitor to the monitor connector then connect the monitor to an electrical outlet Turn on the external monito
122. h your body even through clothing could cause discomfort or even a skin burn e Avoid keeping your hands your lap or any other part of your body in contact with a hot section of the computer for any extended time e Periodically take hands from using the keyboard by lifting your hands from the palm rest Protect yourself from the heat generated by the ac power adapter When the ac power adapter is connected to an electrical outlet and your computer it generates heat Extended contact with your body even through clothing may cause a skin burn e To avoid spills and the danger of electrical shock keep liquids away from your computer e Never use it to warm your body e To avoid spills and the danger of electrical shock keep liquids away from your computer Applying strong force to cables may damage or break them e Route communication lines or the cables of an ac power adapter a mouse a keyboard a printer or any other electronic device so that they cannot be walked on tripped over pinched by your computer or other objects or in any way subjected to treatment that could interfere with the operation of your computer Copyright Lenovo 2011 v Protect your computer and data when moving it Before moving a computer equipped with a hard disk drive do one of the following and make sure that the power switch is off or is blinking e Turn it off e Put it in sleep standby mode e Put it in hibernation
123. hat supports only VGA mode 640x480 resolution do not view output on both the computer display and the external monitor Doing so would cause the external monitor screen to be scrambled and the output not to be displayed in addition it could cause damage to the screen Use the external monitor only 48 User Guide e lf the external TFT monitor you connect has an analog interface flickers or ripples may appear on some displays such as the shutdown screen of Windows This is caused by the external TFT monitor and cannot be fixed by adjusting the external TFT monitor or the computer side settings Setting the monitor types To set your monitor type do as follows For Windows 7 1 2 3 NOOO 10 11 12 13 14 15 16 Connect the external monitor to the monitor connector and then connect the monitor to an electrical outlet Turn on the external monitor Right click on the desktop and click Screen resolution Note If your computer cannot detect the external monitor click the Detect button Click the icon for the desired monitor the Monitor 2 icon is for the external monitor Set Resolution Click Advanced Settings Click the Monitor tab Check the monitor information window to make sure that the monitor type is correct If it is click OK to close the window otherwise do as follows If more than two monitor types are displayed select Generic PnP Monitor or Generic Non PnP Monitor
124. he device 6 Reinstall the device driver by one of the following methods e Inthe subfolder for the device look for a text file a file with the extension txt The text file contains information on how to reinstall that device driver 74 User Guide OR e lf the subfolder for the device contains a file of setup information a file with the extension inf you can use the Add New Hardware program in the Windows Control Panel to reinstall the device driver Not all device drivers can be reinstalled by use of this program In the Add New Hardware program when prompted for the device driver you want to install click Have Disk and Browse Then select the device driver file from the device subfolder OR e Inthe subfolder for the device look for the file for the application a file with the extension exe Double click the file and follow the instructions on the screen Attention If you need updated device drivers do not download them from the Windows Update Web site Obtain them from Lenovo For more information see Making sure device drivers are current on page 126 Solving recovery problems If you are unable to access the Rescue and Recovery workspace or the Windows environment do one of the following e Use a rescue medium to start the Rescue and Recovery workspace See Using a rescue medium on page 73 e Use recovery media if all other methods of recovery have failed and you need to restore the hard disk
125. he settings for Intel Virtualization Technology and Intel VT d Feature e 1 O Port Access Enable or disable the access to individual I O ports e Anti Theft Enable or disable UEFI interface to activate Anti Theft services such as Intel AT p and Computrace To set a password go to the Security menu and select Password The following submenu is displayed e Supervisor Password e Lock UEFI Settings e Set Minimum Length e Password at unattended boot e Password at restart e Power On Password e Hard Disk x Password Notes e Hard Disk 1 means the hard disk drive built into your computer Lock UEFI Settings enables or disables the function that protects items in the ThinkPad Setup from being changed by a user who does not have the supervisor password By default this is set to Enabled If you set the supervisor password and enable this function no one but you can change any items in the ThinkPad Setup If you select Set Minimum Length you can specify a minimum length for power on passwords and hard disk passwords By default this is set to Disabled If you set the supervisor password and specify a minimum length for passwords no one but you can change the length If you select and enable Password at unattended boot a password prompt is displayed when the computer is turned on from either a power off state or hibernation If you select Disabled no password prompt is displayed the computer goes ahead and loads the operating syste
126. heduled task and then click the Conditions tab 6 Under Power select the check box for Wake the computer to run this task For Windows XP 1 Click Start gt Control Panel gt Performance and Maintenance Click Scheduled Tasks The scheduled tasks are displayed Right click on a scheduled task Click Properties Click the Settings tab Under Power Management select the check box for Wake the computer to run this task oar WO PY Enabling the battery alarm You can program your computer so that when the battery power falls below a certain level three events occur the alarm goes off a message is displayed and the LCD is turned off To enable the function do as follows 1 Start Power Manager 2 Click the Global Power Settings tab 3 For Low battery alarm or Critically low battery alarm set the percentage of the power level and set the action Note If your computer enters sleep standby or hibernation mode when the battery is low but the alarm message has not yet appeared the message will appear when the computer resumes To resume normal operation press OK Handling the battery nanoen Do not attempt to disassemble or modify the battery pack Attempting to do so can cause an explosion or liquid leakage from the battery pack A battery pack other than the one specified by Lenovo or a disassembled or modified battery pack is not covered by the warranty 38 User Guide Mroancen If the recha
127. his label attached There are no serviceable parts inside these components If you suspect a problem with one of these parts contact a service technician External devices CAUTION Do not connect or disconnect any external device cables other than Universal Serial Bus USB while the computer power is on otherwise you might damage your computer To avoid possible damage to attached devices wait at least five seconds after the computer is shut down to disconnect external devices X User Guide Batteries bancer Personal computers manufactured by Lenovo contain a coin cell battery to provide power to the system clock In addition many mobile products such as notebook computers utilize a rechargeable battery pack to provide system power when in portable mode Batteries supplied by Lenovo for use with your product have been tested for compatibility and should only be replaced with approved parts Never attempt to open or service any battery Do not crush puncture or incinerate batteries or short circuit the metal contacts Do not expose the battery to water or other liquids Only recharge the battery pack strictly according to instructions included in the product documentation Battery abuse or mishandling can cause the battery to overheat which can cause gasses or flame to vent from the battery pack or coin cell If your battery is damaged or if you notice any discharge from your battery or the buildup of foreign material
128. his section provides instructions on how to use the rescue medium you have created e If you have created a rescue medium using a disc use the following instructions to use the rescue medium 1 Turn off your computer 2 Repeatedly press and release the F12 key when turning on the computer When the Startup Device Menu opens release the F12 key Chapter 5 Recovery overview 73 3 On the Startup Device Menu select the desired optical drive as the first boot device Then insert the rescue disc into the optical drive and press Enter The rescue medium starts e If you have created a rescue medium using a USB hard disk drive use the following instructions to use the rescue medium 1 Attach the USB hard disk drive to one of the USB connectors on your computer 2 Repeatedly press and release the F12 key when turning on the computer When the Startup Device Menu opens release the F12 key 3 On the Startup Device Menu select the USB hard disk drive as the first boot device and press Enter The rescue medium starts e If you have created a rescue medium using the secondary internal hard disk drive set the secondary internal hard disk drive as the first boot device in the startup device sequence to start the rescue medium See Startup menu on page 115 When the rescue medium starts the Rescue and Recovery workspace opens The help information for each feature is available from the Rescue and Recovery workspace Follow the instru
129. hnical assistance please have the following information available e Machine Type and Model e Serial numbers of your computer monitor and other components or your proof of purchase e Description of the problem e Exact wording of any error messages e Hardware and software configuration information for your system Telephone numbers Note Telephone numbers are subject to change without notice For the latest list of Customer Support Center telephone numbers and hours of operation visit the Support Web site at http www lenovo com support phone Table 8 World wide telephone list Country or Region Telephone Number Africa Africa 44 0 1475 555 055 South Africa 27 11 3028888 0800110756 and 27 11 3027252 Central Africa Contact the nearest Lenovo Business Partner Austria 0043 0810 100654 Warranty service and support German Belgium 02 225 3611 Warranty service and support Dutch and French Bolivia 0800 10 0189 Spanish Chapter 11 Getting support 159 Table 8 World wide telephone list continued Country or Region Telephone Number Brazil Sao Paulo region 11 3889 8986 Outside Sao Paulo region 0800 701 4815 Brazilian Portuguese Brunei 801 1041 English and Bahasa Melayu Canada 1 800 565 3344 English and French Caribbean 1 877 426 7378 English Bermuda Jamaica and Tortola 800 361 213 188 800 442 488 Toll free Spanish Technical Support Line 800 990 8888 86 10 58851110 Mandari
130. hort delay Note If the Rescue and Recovery workspace fails to open see Solving recovery problems on page 75 4 Do one of the following e To rescue files from your hard disk drive or from a backup click Rescue files and follow the instructions on the screen 72 User Guide e To restore your hard disk drive from a Rescue and Recovery backup or to restore your hard disk drive to the factory default settings click Restore your system and follow the instructions on the screen For more information about the features of the Rescue and Recovery workspace click Help Notes 1 After restoring your hard disk drive to the factory default settings you might have to reinstall device drivers for some devices See Reinstalling preinstalled applications and device drivers on page 74 2 Some computers come with Microsoft Office or Microsoft Works preinstalled If you need to recover or reinstall your Microsoft Office or Microsoft Works applications you must use the Microsoft Office CD or Microsoft Works CD These discs are provided only with computers preinstalled with Microsoft Office or Microsoft Works Creating and using a rescue medium With a rescue medium such as a disc or a USB hard disk drive you can recover the computer from failures that prevent you from gaining access to the Rescue and Recovery workspace on your hard disk drive Notes 1 The recovery operations you can perform using a rescue medium vary depending
131. ia to restore the computer to the factory default settings only You can use recovery media to put the computer in an operational state after all other methods of recovery have failed Attention When you use recovery media to restore the computer to the factory default settings all the files currently on the hard disk drive will be deleted and replaced by the factory default settings To use recovery media on the Windows 7 operating system do the following 1 Depending on the type of your recovery media connect the boot medium memory key or other USB storage device to the computer or insert the boot disc into the optical drive 2 Repeatedly press and release the F12 key when turning on the computer When the Startup Device Menu opens release the F12 key 3 Select the desired startup device and press Enter The restore process begins 4 Follow the instructions on the screen to complete the operation Notes 1 After restoring your computer to the factory default settings you might have to reinstall device drivers for some devices See Reinstalling preinstalled applications and device drivers on page 74 2 Some computers come with Microsoft Office or Microsoft Works preinstalled If you need to recover or reinstall your Microsoft Office or Microsoft Works applications you must use the Microsoft Office CD or Microsoft Works CD These discs are provided only with computers preinstalled with Microsoft Office or Microsoft Works
132. ich updates to download and install After you select the update packages you want the System Update program automatically downloads and installs the updates without any further intervention from you The System Update program is preinstalled on your computer and is ready to run The only prerequisite is an active Internet connection You can start the program manually or you can use the schedule feature to enable the program to search for updates automatically at specified intervals You also can predefine scheduled updates to search by severity critical updates critical and recommended updates or all updates so the list you choose from contains only those update types that are of interest to you For more information about how to use the System Update refer to System Update on page 23 126 User Guide Taking care of your computer Although your computer is designed to function reliably in normal work environments you need to use common sense in handling it By following these important tips you will get the most use and enjoyment out of your computer Be careful about where and how you work bancer Your computer has an Ethernet connector To avoid the risk of electrical shock do not connect the telephone cable to the Ethernet connector e Store packing materials safely out of the reach of children to prevent the risk of suffocation from plastic bags e Keep your computer away from magnets activated cellular phones
133. in the Change current destination folder window and click OK 7 Click Install to begin installation 8 Click OK to accept the driver signature 9 Click Finish 10 Restart the computer if necessary If you did not turn the Bluetooth power on before installing ThinkPad Bluetooth with Enhanced Data Rate Software that is if you skipped step 1 replace the Bluetooth driver as follows 1 Click Start gt Control Panel Click Performance and Maintenance then click System Click the Hardware tab then click Device Manager Double click Bluetooth Radios to extract the Bluetooth Radios device tree Double click the ThinkPad Bluetooth with Enhanced Data Rate icon to open the Properties window Click the Driver tab then click Update Driver Click No not this time and then click Next Select Install from a list or specific location Advanced and then click Next Select Don t search will choose the driver to install then click Next Select the driver that has no Digital Signed icon then click Next Click Finish O O AON Oa FW PD 4 ot Note If you use the wireless feature the 802 11 standard of your computer simultaneously with a Bluetooth option data transmission speed can be delayed and the performance of the wireless feature can be degraded Using WiMAX Some ThinkPad notebooks come with a built in wireless LAN card integrating WiMAX technology WiMAX a long range wireless data transmis
134. included in this document carefully By carefully following the information contained in this document and provided with your product you can help protect yourself from hazards and create a safer computer work environment Note This information includes references to power adapters and batteries In addition to notebook computers some products such as speakers and monitors ship with external power adapters If you have such a product this information applies to your product In addition computer products contain a coin sized internal battery that provides power to the system clock even when the computer is unplugged so the battery safety information applies to all computer products vi User Guide Conditions that require immediate action Products can become damaged due to misuse or neglect Some product damage is serious enough that the product should not be used again until it has been inspected and if necessary repaired by an authorized servicer As with any electronic device pay close attention to the product when it is turned on On very rare occasions you might notice an odor or see a puff of smoke or sparks vent from your product Or you might hear sounds like popping cracking or hissing These conditions might merely mean that an internal electronic component has failed in a safe and controlled manner Or they might indicate a potential safety issue However do not take risks or attempt to diagnose the situation yourself Cont
135. indows update Web site Run Intel Rapid Storage Technology Driver To do this go to C DRIVERS WIN IRST PREPARE and double click install cmd Turn the computer off and then on again Start the ThinkPad Setup menu Select Config Select Serial ATA SATA Select AHCI Start Windows XP The Welcome to the Found New Hardware Wizard appears Select No not this time and then click Next Select Install from a list or specific location Advanced and then click Next Select Search for the best driver in these locations Then select Include this location in the search specify the path C DRIVERS WIN IRST and click Next The Completing the Found New Hardware Wizard appears Click Finish When the System Settings Change window appears click Yes The computer restarts Install the Intel Chipset Support for Windows 2000 XP Vista 7 To do this refer to Installing Intel Chipset Support for Windows 2000 XP Vista 7 on page 112 Apply the PCMCIA Power Policy Registry Patch To do this go to C SWTOOLS OSFIXES PCMCIAPW double click install bat and then follow the instructions that appear on the screen Install device drivers To do this refer to Installing drivers and software on page 112 110 User Guide Note If you remove the hard disk drive from the computer with a single core processor and install it on a computer with a dual core processor you can get access to the hard disk drive The opposite however is not t
136. information to help you work with your computer when you are travelling with your computer abroad Travel tips Use the following travel tips to travel more confidently and efficiently with your computer Chapter 3 You and your computer 57 1 While it is safe to allow your computer to go through the x ray machines at airport security stations it is important to keep your eyes on the computer at all times to prevent theft 2 Consider bringing an airplane or automobile adapter for your computer 3 If you carry an ac power adapter detach the ac cord from it to avoid damaging the cord Travel tips on airplanes If you carry your computer into an airplane check the travel tips Attention e For using onboard computer or wireless such as Internet Bluetooth etc service check the services with the airline before boarding the airplane e f there are restrictions on the use of computers with the wireless feature on an airplane you need to disable it before boarding To disable it refer to the instructions in Enabling or disabling the wireless feature on page 47 Follow the tips below 1 Be careful about the seat in front of you on airplanes Angle your computer display so that it does not get caught when the person in front of you leans back 2 Remember to hibernate or turn off your computer when taking off Travel accessories Here is a checklist of things to consider packing when you are going to be away from the
137. ing a DVD ROM refer to the InterVideo WinDVD Help Guidelines To open the guidelines click Start and move the pointer to All Programs and InterVideo WinDVD then click InterVideo WinDVD You can click the on the InterVideo WinDVD window Software problems e Problem An application does not run correctly Solution Make sure that the problem is not being caused by the application Check that your computer has the minimum required memory to run the application Refer to the manuals supplied with the application Chapter 10 Troubleshooting computer problems 155 Check the following The application is designed to operate with your operating system Other applications run correctly on your computer The necessary device drivers are installed The application works when it is run on some other computer If an error message appears while you are using the application program refer to the manuals supplied with the application If the application still does not run correctly contact your place of purchase or a service representative for help Ports and connectors The following are the most common ports and connectors problems Universal Serial Bus problems e Problem A device connected to the USB connector does not work Solution Open the Device Manager window Make sure that the USB device setup is correct and that the assignment of computer resource and the installation of the device driver are correct For Win
138. ing the Microsoft standard Bluetooth features and you want to access information about how to use the Bluetooth function do the following 1 oar WO DY Press F9 to turn on Bluetooth Click Start gt Control Panel Click Printers and Other Hardware Click Bluetooth Devices Click the Options tab Click Learn more about Bluetooth Settings Note If you are using the ThinkPad Bluetooth with Enhanced Data Rate Software refer to the following instructions Note Check your connection anytime and make sure that no other Bluetooth enabled device is searching for the device to which you want to connect Simultaneous searching is not allowed in the Bluetooth connection Problem You search for a Bluetooth enabled device by clicking View devices in range in My Bluetooth Places but you cannot find anything Solution Make sure that the device to which you want to connect is enabled for the Bluetooth connection After making sure of the above turn the Bluetooth power off and then on again or restart your computer Then search for the device again Problem You cannot connect to any Bluetooth enabled device Solution Make sure that both your computer and the device are turned on and their Bluetooth antennas are enabled After making sure of the above turn the Bluetooth power off and then on again or restart your computer Then re establish your connection to the device If the problem persists re install the Bluetooth
139. ing this camera you can take pictures or hold a video conference 2 User Guide E Built in microphone The built in microphone captures sound and voice when it is used with an application program capable of handling audio i Power switch Use the power switch to turn on the computer To turn off your computer use the Start menu shutdown options If you cannot turn off the computer by this method press and hold the power switch for 2 seconds If your computer stops responding and you cannot turn it off press and hold the power switch for 4 seconds or more If the system is still not reset remove the ac power adapter and the battery The power switch can also be programmed via Power Manager to shut down the computer or put it into sleep standby or hibernation B Fingerprint reader Your computer may have an integrated fingerprint reader It enables you to log on to your computer by using your fingerprint without typing any passwords For details refer to the instructions in Using a fingerprint reader on page 65 System status indicators illuminated ThinkPad logo The illuminated dot in the ThinkPad logo works as a system status indicator showing whether the computer is in sleep standby hibernation or normal mode For details refer to the instructions in System status indicators on page 12 E Built in stereo speaker right Built in stereo speaker left The stereo speakers are built into your comp
140. install the screws fj and A 6 Reinstall the battery For more information about how to reinstall the battery refer to Replacing the battery on page 77 7 Turn the computer over again Connect the ac power adapter and cables to the computer then turn it on Replacing the SIM card Before you start print these instructions Your computer may require a SIM Subscriber Identification Module card to establish a wireless WAN Wide Area Network connections Depending on the country of delivery the SIM card may be already installed in your computer or will be part of the shipping contents that came with your computer If you find the SIM cards included in the shipping contents a dummy card is installed in the SIM card slot Then proceed to the following instructions If you find the dummy card in the shipping contents the SIM card is already installed in the SIM card slot and no further installation is needed Chapter 6 Replacing devices 103 Note The SIM card is identified by the IC chip mounted on one side of the card Replacement instructions To replace the SIM card do as follows 1 Turn off the computer then disconnect the ac power adapter and all cables from the computer 2 Close the computer display and turn it over 3 Remove the battery For more information refer to Replacing the battery on page 77 4 Find the SIM card slot inside the open battery compartment Push the SIM card inward f and rem
141. ion is necessary to fix the problem e Lenovo hardware repair If the problem is determined to be caused by Lenovo hardware under warranty trained service personnel are available to provide the applicable level of service e Engineering change management Occasionally there might be changes that are required after a product has been sold Lenovo or your reseller if authorized by Lenovo will make selected Engineering Changes ECs available that apply to your hardware The following items are not covered e Replacement or use of parts not manufactured for or by Lenovo or nonwarranted parts Note All warranted parts contain a 7 character identification in the format FRU XXXXXXX Identification of software problem sources Configuration of UEFI as part of an installation or upgrade Changes modifications or upgrades to device drivers Installation and maintenance of network operating systems NOS Installation and maintenance of application programs For the terms and conditions of the Lenovo Limited Warranty that applies to your Lenovo hardware product see Appendix A Warranty information in the Safety and Warranty Guide If possible be near your computer when you make your call in case the technical assistance representative needs to help you resolve a computer problem Please ensure that you have downloaded the most current drivers and system updates run diagnostics and recorded information before you call When calling for tec
142. ion window oak wWwhnrh Note The device driver name depends on the video chip that has been installed on your computer 7 Click the Properties button Check the Device status box and make sure the device is working properly If not click the Troubleshoot button 8 Click the Monitor tab Make sure the information is correct 10 Click the Properties button Check the Device status box and make sure the device is working properly If not click the Troubleshoot button e Problem Incorrect characters appear on the screen Solution Did you install the operating system or application program correctly If they are installed and configured correctly have the computer serviced e Problem The screen stays on even after you turn off your computer Solution Press and hold the power switch for 4 seconds or over to turn off your computer then turn it on again e Problem Missing discolored or bright dots appear on the screen every time you turn on your computer Solution This is an intrinsic characteristic of the TFT technology Your computer s display contains multiple thin film transistors TFTs A small number of missing discolored or bright dots on the screen might exist all the time 144 User Guide External monitor problems e Problem The external monitor is blank Solution To bring up the image press F6 and select the desired monitor If the problem persists do the following 1 Connect the externa
143. ipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult an authorized dealer or service representative for help Lenovo is not responsible for any radio or television interference caused by using other than specified or recommended cables and connectors or by unauthorized changes or modifications to this equipment Unauthorized changes or modifications could void the user s authority to operate the equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Responsible Party Lenovo United States Incorporated 1009 Think Place Building One Morrisville NC 27560 Phone Number 919 294 5900 FE Industry Canada Class B emission compliance statement This Class B digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe B est conforme a la norme NMB 003 du Canada 168 User Guide European Union Compliance to the Electromagnetic Compatibility Directive This product is in conformity with the protec
144. irect Sequence Spread Spectrum DSSS Complementary Code Keying CCK and or Orthogonal Frequency Division Multiplexing OFDM radio technology and is compliant to e The 802 11b g Standard 802 11a b g or 802 11n draft 2 0 on Wireless LANs as defined and approved by the Institute of Electrical and Electronics Engineers e The Wireless Fidelity WiFi certification as defined by the Wi Fi Alliance Bluetooth device is designed to be interoperable with any Bluetooth product that is compliant to Bluetooth Specification 2 1 EDR as defined by the Bluetooth SIG Following profiles are supported by Bluetooth device e Generic Access e Service Discovery e Serial Port e Dial up Networking e FAX e LAN Access using PPP e Personal Area Network e Generic Object Exchange e Generic Object Push e File Transfer e Synchronization e Audio Gateway e Headset e Printer e Human Interface Devices Keyboard Mouse e Basic Image e Handsfree e AV e Phone Book Access Profile PBAP Windows 7 only e VDP Sync Profile Windows 7 only Usage environment and your health Integrated wireless cards emit radio frequency electromagnetic energy like other radio devices However the level of energy emitted is far much less than the electromagnetic energy emitted by wireless devices like for example mobile phones Copyright Lenovo 2011 165 Due to the fact that integrated wireless cards operate within the guidelines found in radio frequenc
145. is damaged contact the manufacturer to obtain a replacement Do not share an electrical outlet with other home or commercial appliances that draw large amounts of electricity otherwise unstable voltage might damage your computer data or attached devices Some products are equipped with a three pronged plug This plug fits only into a grounded electrical outlet This is a safety feature Do not defeat this safety feature by trying to insert it into a non grounded outlet If you cannot insert the plug into the outlet contact an electrician for an approved outlet adapter or to replace the outlet with one that enables this safety feature Never overload an electrical outlet The overall system load should not exceed 80 percent of the branch circuit rating Consult an electrician for more information if you have questions about power loads and branch circuit ratings Be sure that the power outlet you are using is properly wired easily accessible and located close to the equipment Do not fully extend power cords in a way that will stress the cords Be sure that the power outlet provides the correct voltage and current for the product you are installing Carefully connect and disconnect the equipment from the electrical outlet Power supply statement Mics Never remove the cover on a power supply or any part that has the following label attached Hazardous voltage current and energy levels are present inside any component that has t
146. isk serviced Message 2110 Read error on HDDO Main HDD Solution The hard disk is not working Have the hard disk serviced Message The power on password prompt Solution A power on password or a supervisor password is set Type the password and press Enter to use the computer refer to Using passwords on page 59 If the power on password is not accepted a supervisor password might have been set Type the supervisor password and press Enter If you still see the same error message have the computer serviced Message The hard disk password prompt Solution A hard disk password is set Type the password and press Enter to use the computer refer to Hard disk passwords on page 61 Message Hibernation error Solution The system configuration changed between the time your computer entered hibernation mode and the time it left this mode and your computer cannot resume normal operation Restore the system configuration to what it was before your computer entered hibernation mode Chapter 10 Troubleshooting computer problems 135 If the memory size has been changed re create the hibernation file e Message Operating system not found Solution Verify the following The hard disk drive is correctly installed Astartable disc is in the drive If you still see the same error message check the boot sequence using ThinkPad Setup e Message Fan error Solution Cooling fan has failed Have the co
147. it from the telephone outlet on the wall Mooncen Electric current from power telephone and communication cables is hazardous To avoid shock hazard disconnect the cables before opening the cover of this slot ThinkPad Edge E420 Removing the keyboard To remove the keyboard do the following 1 Turn off the computer then disconnect the ac power adapter and all cables from the computer Wait for a few minutes till the inside of the computer cools before you start the following procedures 2 Close the computer display and turn the computer over 3 Remove the battery For more information refer to Replacing the battery on page 77 Chapter 6 Replacing devices 95 4 Loosen the screws fj and then remove the cover H 5 Remove the screws fj and B 6 Push hard in the direction shown by the arrows J in the drawing to unlatch the front side of the keyboard The keyboard will open up slightly i 96 User Guide 7 Remove the cables J and E by flipping the connectors J and E upwards Now the keyboard has been removed Installing the keyboard To install the keyboard do the following 1 Attach the cables Chapter 6 Replacing devices 97 2 Insert the keyboard Make sure that the rear edges of the keyboard are under the frame as shown by the arrows 3 Slide the keyboard as shown by the arrows 4 Reinstall the screws and A 98 User Guide 5 Attach the cover pivot it d
148. iterungskomponenten von Fremdherstellern ohne Empfehlung der Lenovo gesteckt eingebaut werden Deutschland Einhaltung des Gesetzes Uber die elektromagnetische Vertr glichkeit von Betriebsmitteln Dieses Produkt entspricht dem Gesetz Uber die elektromagnetische Vertr glichkeit von Betriebsmitteln EMVG fr her Gesetz Uber die elektromagnetische Vertr glichkeit von Ger ten Dies ist die Umsetzung der EU Richtlinie 2004 1 08 EG fr her 89 336 EWG in der Bundesrepublik Deutschland Zulassungsbescheinigung laut dem Deutschen Gesetz Uber die elektromagnetische Vertraglichkeit von Betriebsmitteln EMVG vom 20 Juli 2007 fr her Gesetz Uber die elektromagnetische Vertr glichkeit von Ger ten bzw der EMV EG Richtlinie 2004 108 EC fr her 89 336 EWG fur Gerate der Klasse B Dieses Ger t ist berechtigt in bereinstimmung mit dem Deutschen EMVG das EG Konformitatszeichen CE zu f hren Verantwortlich f r die Konformitatserklarung nach Paragraf 5 des EMVG ist die Lenovo Deutschland GmbH Gropiusplatz 10 D 70563 Stuttgart Informationen in Hinsicht EMVG Paragraf 4 Abs 1 4 Das Ger t erf llt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse B Appendix A Regulatory information 169 Korea Class B compliance statement J N FE JAA ASSE ASS UCH Japan VCCI Class B compliance statement CORE J7IABSRRHRECT CORES RERA TEATA T EZEWELTURTH CORBPIVAPFLEV AY SERTEL TE Anat BBSAEHRC
149. ject This action reduces any static electricity from your body The static electricity could damage the device Memory module PCI Express Mini Car ExpressCard Memory card such as SD card SDHC card SDXC card and MultiMediaCard Note Not all listed devices are included in your computer This action reduces any static electricity from your body The static electricity could damage the device e When transferring data to or from a flash media card such as an SD card do not put your computer in sleep Standby or hibernation mode before the data transfer is complete To do so might cause damage to your data Take care in setting passwords e Remember your passwords If you forget a supervisor or hard disk password Lenovo will not reset it and you might have to replace your system board or hard disk drive Care for the fingerprint reader The following actions could damage the fingerprint reader or cause it not to work properly e Scratching the surface of the reader with a hard pointed object e Scraping the surface of the reader with your fingernail or anything hard e Using or touching the reader with a dirty finger If you notice any of the following conditions gently clean the surface of the reader with a dry soft lint free cloth e The surface of the reader is dirty or stained e The surface of the reader is wet e The reader often fails to enroll or authenticate your fingerprint Register your computer e Register you
150. ke sure that SATA AHCI is enabled start the ThinkPad Setup Select Config Select Serial ATA SATA Select AHCI Change the startup sequence of your computer Following the instructions on the Startup menu in the ThinkPad Setup set the CD ROM drive to start first 8 Press F10 9 Insert the CD for Windows XP integrated with Service Pack 2 into the CD or DVD drive 10 To install a third party SCSI driver first press F6 11 When prompted select S for Specify Additional Device N OO FB W DY 12 When prompted insert the diskette that you created in step 2 and press Enter 13 Scroll the list of drivers Select Intel Mobile Express Chipset SATA AHCI Controller and press Enter 14 To continue the installation press Enter again Leave the diskette in the drive until the next reboot the software may need to be copied from the diskette again when the files are copied during setup 15 Complete the installation of Windows XP Service Pack 2 by following OS installing instructions 16 Install Windows XP Service Pack 3 You can install the Windows XP Service Pack 3 using the Windows XP Service Pack 3 Installation CD or download it from either Microsoft Download Center or Microsoft Windows update Web site Chapter 8 Advanced configuration 109 17 18 19 Install the Intel Chipset Support for Windows 2000 XP Vista 7 To do this refer to Installing Intel Chipset Support for Windows 2000 XP Vista 7 on page 112
151. l monitor to another computer to make sure it works 2 Reconnect the external monitor to your computer 3 Refer to the manual shipped with the external monitor to check the resolutions and refresh rates that are supported If the external monitor supports the same resolution as the computer display or a higher resolution view output on the external monitor or on both the external monitor and the computer display If the external monitor supports a lower resolution than the computer display view output on the external monitor only If you view output on the both the computer display and the external monitor the external monitor screen will be blank or distorted e Problem You cannot set a higher resolution than the present one on your external monitor Solution Make sure that monitor information is correct Do the following For Windows 7 1 Right click on the desktop and click Screen resolution Note If your computer cannot detect the external monitor click the Detect button Click the icon for the desired monitor the Monitor 2 icon is for the external monitor Click Advanced Settings Click the Adapter tab Make sure that the correct device driver name is shown in the adapter information window a A WwW N Note The device driver name depends on the video chip that has been installed on your computer 6 Click OK If the information is incorrect reinstall the device driver See below for more information
152. lay Solution Change the resolution and the color depth to lower settings for the primary display by doing the following For Windows 7 Change the resolution depth to lower settings for the primary display Refer to the Solution for The Extend desktop function does not work above For Windows XP Using the Display Properties window change the resolution and the color depth to lower settings for the primary display To launch the Display Properties window refer to the Solution for The Extend desktop function does not work above e Problem The screen position on the external monitor is incorrect when that monitor is set for a high resolution Solution Sometimes when you use a high resolution such as 1600x1200 the image is shifted to left or right on the screen To correct this first make sure that your external monitor supports the display mode that is the resolution and the refresh rate that you have set If it does not set a display mode that the monitor supports If it does support the display mode you have set go to the setup menu for the monitor itself and adjust the settings there Usually the external monitor has buttons for access to the setup menu For details see the reference manual for the monitor Audio problems e Problem Wave or MIDI sound does not play correctly 148 User Guide Solution Make sure the built in audio device is configured correctly For Windows 7 1 2 3 Click St
153. lick the highlighted adapter 5 Click Update Driver Software and then follow the instructions on the screen For Windows XP Click Start and then click Control Panel Click Performance and Maintenance and then click System Click the Hardware tab and click the Device Manager button Rk O N a If the x mark is to the left of the adapter name under Network adapter you might not use the correct driver or the driver is not enabled To update the driver right click the highlighted adapter Click Properties The Properties window appears 6 Click the Driver tab 7 Click the Update Driver button The Update Device Driver wizard appears Follow the instructions on the screen ao The switch port and the adapter have the same duplex setting If you configured the adapter for full duplex make sure the switch port is also configured for full duplex Setting the wrong duplex mode can degrade performance cause data loss or result in lost connections You have installed all networking software that is necessary for your network environment Check with your LAN administrator for the necessary networking software 138 User Guide Problem The adapter stops working for no apparent reason Solution The network driver files may be corrupt or missing Update the driver by referring to the Solution description for the procedure to make sure that the correct device driver is installed in the preceding problem Pr
154. luding paper between the display and the keyboard or the palm rest e Your computer display is designed to be opened and used at an angle slightly greater than 90 degrees Do not open the display beyond 180 degrees as this might damage the computer hinge e Do not turn your computer over while the ac power adapter is plugged in This could break the adapter plug Carry your computer properly e Before moving your computer be sure to remove any media turn off attached devices and disconnect cords and cables e When picking up your open computer hold it by the bottom Do not pick up or hold your computer by the display Handle storage media and drives properly e If your computer comes with an optical drive do not touch the surface of a disc or the lens on the tray Chapter 9 Preventing problems 127 e Wait until you hear the CD or DVD click into the center pivot of the drive before closing the tray e When installing the hard disk drive or optical drive follow the instructions shipped with your hardware and apply pressure only where needed on the device e Turn off your computer if you are replacing the hard disk drive e When replacing the primary hard disk drive reattach the cover of the drive slot e Store your external and removable hard disk or optical drives in the appropriate containers or packaging when they are not being used e Before you install any of the following devices touch a metal table or a grounded metal ob
155. m To prevent unauthorized access set the user authentication on the operating system If you select and enable Password at restart a password prompt is displayed when you restart the computer If you select Disabled no password prompt is displayed the computer goes ahead and loads the operating system To prevent unauthorized access set the user authentication on the operating system Startup menu You may need to change the startup sequence of your computer For example if you have different operating systems on different devices you can have the system start up from either of them Attention After you change your startup sequence you must be extremely careful not to specify a wrong device during a copy a save or a format operation If you specify a wrong device your data and programs might be erased or overwritten Attention If you are using the BitLocker drive encryption you should not change the startup sequence BitLocker drive encryption detects the change of startup sequence and locks the computer from booting Changing the startup sequence Selecting Startup to display the Boot submenu To change the startup sequence do the following Chapter 8 Advanced configuration 115 1 Select Boot then press Enter You can use the Boot submenu to specify the startup sequence that runs when you turn on the power Refer to Boot submenu on page 116 2 Select the device you want to start first 3 Press F10 to save the
156. m support Note Running the application will take a couple of hours Using and understanding firewalls If your system is preintalled with a firewall program it protects against computer Internet security threats unauthorized access intrusions and Internet attacks It also protects your privacy For more information about how to use the firewall program refer to the on line help that comes with the program Protecting data against viruses Your computer is preinstalled with an antivirus program so you can detect and eliminate viruses The antivirus program is designed to help you detect and eliminate viruses Lenovo provides a full version of antivirus software on your computer with a free 30 day subscription After 30 days you must renew the license to continue receiving the antivirus software updates Chapter 4 Security 67 For more information about how to use your antivirus software refer to the help system of your antivirus software 68 User Guide Chapter 5 Recovery overview This chapter provides information about the recovery solutions provided by Lenovo This chapter contains the following topics e Creating and using recovery media on page 69 e Performing backup and recovery operations on page 71 e Using the Rescue and Recovery workspace on page 72 e Creating and using a rescue medium on page 73 e Reinstalling preinstalled applications and device drivers on page 74 e
157. mage ThinkVantage technologies and software Lenovo preinstalls on your PC useful and helpful software applications to help you get started to stay productive while on the move and to keep you and your computer working Lenovo offers enhanced security wireless computing data migration and other solutions for your computer Following sections provide information about ThinkVantage technologies and other computing solutions offered by Lenovo e Accessing applications in Windows 7 on page 20 e Access Connections on page 21 e Active Protection System on page 21 e Fingerprint Software on page 22 e Lenovo ThinkVantage Tools on page 22 Chapter 1 Product Overview 19 e Lenovo ThinkVantage Toolbox on page 22 e Message Center Plus on page 22 e Password Manager on page 23 e Power Manager on page 23 e Product Recovery on page 23 e Rescue and Recovery on page 23 e System Update on page 23 e ThinkVantage GPS on page 24 Note To learn more about ThinkVantage technologies and other computing solutions offered by Lenovo go to http www lenovo com support Accessing applications in Windows 7 If you are using the Windows 7 operating system you can access applications by following one of the methods below e You can get the applications from the Lenovo ThinkVantage Tools Click Start gt All Programs gt Lenovo ThinkVantage Tools Then depending o
158. mally when you follow the operating instructions Note If you notice these conditions with a product such as an extension cord that is not manufactured for or by Lenovo stop using that product until you can contact the product manufacturer for further instructions or until you get a suitable replacement Safety guidelines Always observe the following precautions to reduce the risk of injury and property damage For more information see Chapter 1 Important safety information in the Safety and Warranty Guide The latest Safety and Warranty Guide has been uploaded to the Web site Service and upgrades Do not attempt to service a product yourself unless instructed to do so by the Customer Support Center or your documentation Only use a Service Provider who is approved to repair your particular product Note Some computer parts can be upgraded or replaced by the customer Upgrades typically are referred to as options Replacement parts approved for customer installation are referred to as Customer Replaceable Units or CRUs Lenovo provides documentation with instructions when it is appropriate for Copyright Lenovo 2011 vii customers to install options or replace CRUs You must closely follow all instructions when installing or replacing parts The Off state of a power indicator does not necessarily mean that voltage levels inside a product are zero Before you remove the covers from a product equipped with a power cord always mak
159. mode This will help to prevent damage to the computer and possible loss of data e Do not drop bump scratch twist hit vibrate push or place heavy objects on your computer display or external devices Use a quality carrying case that provides adequate cushioning and protection Do not pack your computer in a tightly packed suitcase or bag Before putting your computer in a carrying case make sure that it is off in sleep standby mode or in hibernation mode Do not put a computer in a carrying case while it is turned on Important safety information This information can help you safely use your notebook personal computer Follow and retain all information included with your computer The information in this document does not alter the terms of your purchase agreement or the Lenovo Limited Warranty For more information see Chapter 3 Warranty Information in the Safety and Warranty Guide The latest Safety and Warranty Guide has been uploaded to the Web site Customer safety is important Our products are developed to be safe and effective However personal computers are electronic devices Power cords power adapters and other features can create potential safety risks that can result in physical injury or property damage especially if misused To reduce these risks follow the instructions included with your product observe all warnings on the product and in the operating instructions and review the information
160. mputer serviced e Message EMM386 Not Installed Unable to Set Page Frame Base Address Solution Edit C CONFIG SYS and change a line from device C WINDOWS EMM386 EXE RAM to device C WINDOWS EMM386 EXE NOEMS and save this file e Message CardBus Configuration Error Device Disabled Solution Press F1 to go to ThinkPad Setup Press F9 and then press Enter to load the default setting Press F10 and then press Enter to restart the system e Message Thermal sensing error Solution The thermal sensor is not functioning correctly Have the computer serviced e Message Cannot boot from any device Solution The thermal sensor is not functioning correctly Have the computer serviced Device not found Check the device you want to boot from Device error Check the device you want to boot from No valid operating system Check that the operating system has no failure and is installed correctly Excluded from boot order Open the ThinkPad Setup and add the device to boot order Errors without messages e Problem My screen keeps blanking when do not want it to Solution You can disable any system timers such as the LCD turn off timer or the blank timer 1 Start Power Manager 2 Click the Power plan tab in Windows XP Power scheme and then select Maximum Performance from the predefined power plans in Windows XP Power scheme e Problem When turn on the machine nothing appears on the screen and the machine does not bee
161. n China ThinkPad Technical enquiry hotline Hong Kong S A R 2516 3939 Hong Kong ThinkPad Service Center 3140 2788 Hong Kong Cantonese English and Mandarin China ThinkPad Technical enquiry hotline Macau S A R 0800 839 Macau ThinkPad Service Center 2871 5399 Macau Cantonese English and Mandarin Denmark 7010 5150 Warranty service and support Danish Estonia 372 66 00 800 372 6776793 Finland 358 800 1 4260 Warranty service and support Finnish France Hardware 0810 631 213 Warranty service and support Software 0810 631 020 Warranty service and support French 160 User Guide Table 8 World wide telephone list continued Country or Region India Indonesia lreland Israel Italy Japan Malaysia Telephone Number 30 210 680 1700 1800 624 0051 Spanish Tegucigalpa 232 4222 San Pedro Sula 552 2234 Spanish 36 1 3825716 36 1 3825720 English and Hungarian 1800 425 2666 or 91 80 2535 9182 English 021 5238 823 001 803 606 282 Local number only 603 8315 6859 DID English and Bahasa Indonesian 01 881 1444 Warranty service and support English Givat Shmuel Service Center 972 3 531 3900 Hebrew and English 39 800 820094 Warranty service and support Italian ThinkPad Products Toll Free 0120 20 5550 International 81 46 266 4716 Japanese and English The above numbers will be answered with a Japanese language voice
162. n e Print the sections you will be using Go to the section for the operating system you are using Installing Windows 7 on page 108 Installing Windows XP on page 109 Note If your computer is a Windows 7 model 32 bit versions of Windows do not support UEFI BIOS features Only 64 bit versions of Windows can take advantage of the features enabled by 64 bit UEFI BIOS If you want to start Windows Recovery Environment WinRE using 64 bit version of Microsoft Windows Installation DVD you should not change the initial UEFI Legacy Boot setting in ThinkPad Setup The UEFI Legacy Boot setting must be the same as it was when the Windows OS image was installed Or you will see an error For the country or region code required in the installation use one of the following Country or region Code e China SC Copyright Lenovo 2011 107 e Denmark DK e Finland FI e France FR e Germany GR e Italy IT e Japan JP e Netherlands NL e Norway NO e Spain SP e Sweden SV e Taiwan and Hong Kong TC e United States US Installing Windows 7 To install Windows 7 and its related software on your computer do as follows 1 Start the ThinkPad Setup 2 Select Startup menu 3 Select UEFI Legacy Boot 4 Do one of the following e If you want to install the Windows 7 32 bit operating system select Legacy Only or Both e f you want to install the Windows 7 64 bit operating system in Legacy mode select Lega
163. n the application you want to access double click the corresponding icon Note If an application icon in the Lenovo ThinkVantage Tools application navigation window is dimmed it indicates that you need to install the application manually To install the application manually double click the application icon Then follow the instructions on the screen When the installation process completes the application icon will be activated Table 1 Applications on Lenovo ThinkVantage Tools Active Protection System Lenovo ThinkVantage Toolbox Mobile Broadband Activate ThinkVantage GPS GPS e You can also get the applications from Control Panel Click Start gt Control Panel Depending on the application you want to access click the corresponding section and then click the corresponding green text Note If you do not find the application you need in Control Panel open the Lenovo ThinkVantage Tools application navigation window and double click the dimmed icon to install the application you need Then follow the instructions on the screen When the installation process completes the application icon will be activated and you can find the application in Control Panel 20 User Guide The sections in Control Panel the green texts and the applications are listed in the following table Table 2 Applications in Control Panel Application Control Panel section Green text in the Control Panel Access Connections Network and Internet Lenov
164. n the task bar e The Power Manager also displays a green yellow and red indication A battery under warranty with a red indication is eligible for a warranty replacement Operating environment This section provides information about your computer operating environment Environment e Maximum altitude without pressurization 3048 m 10 000 ft e Temperature At altitudes up to 2438 m 8000 ft Operating 5 0 C to 35 0 C 41 F to 95 F Non operating 5 0 C to 43 0 C 41 F to 109 F At altitudes above 2438 m 8000 ft Maximum temperature when operating under the unpressurized condition 31 3 C 88 F Note When you charge the battery pack its temperature must be at least 10 C 50 F e Relative humidity Operating 8 to 80 Non operating 5 to 95 If possible place your computer in a well ventilated and dry area without direct exposure to sunshine Keep electrical appliances such as an electric fan radio high powered speakers air conditioner and microwave oven away from your computer because the strong magnetic fields generated by these appliances can damage the monitor and data on the hard disk drive Do not place any beverages on top of or beside the computer or other attached devices If liquid is spilled on or in the computer or an attached device a short circuit or other damage might occur Do not eat or smoke over your keyboard Particles that fall into your keyboard can cause da
165. n utilize the additional hardware capabilities provided by Intel Virtualization Technology Intel VT d is Intel Virtualization Technology for Directed I O When enabled a VMM can utilize the platform infrastructure for I O virtualization If you select Enabled you can use the Ethernet LAN device If you select Enabled you can use the Wireless LAN device If you select Enabled you can use the WiMAX device If you select Enabled you can use the Wireless WAN device If you select Enabled you can use the Bluetooth device If you select Enabled you can use the USB port If you select Enabled you can use the ExpressCard Slot If you select Enabled you can use the optical device If you select Enabled you can use the eSATA Port If you select Enabled you can use the Memory Card slot SD Card MultiMediaCard If you select Enabled you can use the Integrated Camera If you select Enabled you can use the Microphone Internal External Line In If you select Enabled you can use the fingerprint reader Advanced configuration 121 Table 5 Security menu items continued Anti Theft Intel AT Module Activation Disabled Enables or disables the UEFI interface to activate Enabled ees Intel AT p module that is an Permanently Disabled optional Anti Theft service from Intel Note If you set the Intel AT p module
166. n which you want the pointer to move The functions of the left J and right J click buttons correspond to those of the left and right mouse buttons on a conventional mouse Note Your computer keyboard may look slightly different from the illustration above Using the multi touch touch pad The touch pad of your computer supports multi touch with which you can zoom in zoom out scroll or rotate on the screen while browsing the Internet or reading or editing a document For details refer to the Help in the UltraNav Customizing the touch pad To customize the touch pad do as follows Chapter 2 Using your computer 33 For Windows 7 1 Click Start and then click Control Panel 2 Click Hardware and Sound and then click Mouse 3 Click the UltraNav tab and proceed to customizing the touch pad For Windows XP 1 Click Start and then click Control Panel 2 Click Printers and Other Hardware and then click Mouse 3 Click the UltraNav tab and proceed to customizing the touch pad For details refer to the Help in the ThinkPad SetUp Behavior of the UltraNav and an external mouse If you attach an external mouse to a USB connector you can use the external mouse simultaneously with the TrackPoint and the touch pad Disabling the TrackPoint or the touch pad If you want to disable the TrackPoint or the touch pad do the following For Windows 7 1 Click Start and then click Control Panel 2 Click Hardware and Sound and
167. nd retype the password you just entered to verify it in the Confirm New Password field Press Enter and a Setup Notice window is displayed Press F10 to exit from the Setup Notice window Both the user and master hard disk passwords will be changed To remove the user hard disk password type the current master hard disk password in the Enter Current Password field Then leave the Enter New Password and Confirm New Password fields blank and press Enter A Setup Notice window is displayed Press F10 to exit from the Setup Notice window Both the user and master hard disk passwords will be removed If you choose Master HDP do one of the following 62 User Guide e To change the master hard disk password type the current master hard disk password in the Enter Current Password field Then type the new master hard disk password in the Enter New Password field and retype the password you just entered to verify it in the Confirm New Password field Press Enter and a Setup Notice window is displayed Press F10 to exit from the Setup Notice window Both the user and master hard disk passwords will be changed e To remove the master hard disk password type the current master hard disk password in the Enter Current Password field Then leave the Enter New Password and Confirm New Password fields blank and press Enter A Setup Notice window is displayed Press F10 to exit from the Setup Notice window Both the user and master hard disk passwords will
168. nds your lap or any other part of your body in contact with a hot section of the computer for any extended length of time When you use the keyboard avoid keeping your palms on the palm rest for a prolonged period of time Your computer generates some heat during normal operation The amount of heat depends on the amount of system activity and the battery charge level Extended contact with your body even through clothing could cause discomfort or even a skin burn Periodically take breaks from using the keyboard by lifting your hands from the palm rest and be careful not to use the keyboard for any extended length of time Do not operate your computer or charge the battery near flammable materials or in explosive environments Ventilation slots fans and or heat sinks are provided with the product for safety comfort and reliable operation These features might inadvertently become blocked by placing the product on a bed sofa carpet or other flexible surface Never block cover or disable these features When the ac power adapter is connected to an electrical outlet and your computer it generates heat Do not place the adapter in contact with any part of your body while using it Never use the ac power adapter to warm your body Extended contact with your body even through clothing may cause a skin burn For your safety always follow these basic precautions with your computer Keep the cover closed whenever the computer is plugged in
169. ng Appendix A Regulatory information 167 1 Go to http www lenovo com support 2 In the right pane type your computer number in the Quick Path filed and click Go 3 Click User s guides and manuals in the left pane in the new page 4 You can then find the Regulatory Notice in the displayed search results Export classification notice This product is subject to the United States Export Administration Regulations EAR and has an Export Classification Control Number ECCN of 4A994 b It can be re exported except to any of the embargoed countries in the EAR E1 country list Electronic emission notices The following information refers to the ThinkPad Edge E420 and E520 machine types 1141 1143 1144 and 1167 Federal Communications Commission Declaration of Conformity This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equ
170. o Internet Connection Active Protection System System and Security Lenovo Airbag Protection Hardware and Sound Communications Utility Hardware and Sound Lenovo Web Conferencing Fingerprint Software System and Security Lenovo Fingerprint Reader Hardware and Sound or Lenovo Notebook Fingerprint Reader Lenovo ThinkVantage Toolbox System and Security Lenovo System Health and Diagnostics Mobile Broadband Activate Network and Internet Lenovo 3G Mobile Broadband Password Manager System and Security Lenovo Password Vault Power Manager Hardware and Sound Lenovo Power Controls Recovery Media System and Security Lenovo Factory Recovery Disks System Update System and Security Lenovo Update and Drivers Rescue and Recovery System and Security Lenovo Enhanced Backup and Restore ThinkVantage GPS Network and Internet Lenovo GPS System and Security Access Connections Access Connections is a connectivity assistant program for creating and managing location profiles Each location profile stores all the network and Internet configuration settings needed for connecting to a network infrastructure from a specific location such as a home or an office By switching between location profiles as you move your computer from place to place you can quickly and easily connect to a network with no need to reconfigure your settings manually and restart the computer each time To open the Access Connections program do the
171. o many places it is important that you remain attentive to good posture good lighting and proper seating Refer to the following tips to improve performance and achieve greater comfort Active sitting and rest breaks The longer you sit and work with your computer the more important it is to observe your working posture Following general recommendations for maintaining a healthy working posture and practicing active sitting are the best ways to avoid discomfort associated with your working postures Making minor voluntary postural changes and taking short frequent work breaks are the key ingredients for healthy computing Your computer is a light and mobile system remember that it can easily be repositioned on your working surface to accommodate many posture modifications you might wish to make Work area setup options Familiarize yourself with all of your office furniture so that you know how to adjust your work surface seat and other work tools to accommodate your preferences for comfort If your work area is not in an office setting be sure to take special note of employing active sitting and utilizing work breaks Note that there are many ThinkPad product solutions available to help you modify and expand your computer to best suit your needs Access the following Web site to view some of these options http www lenovo com accessories services index html Explore your options for and external products that can provide the adjustability
172. o sleep standby mode the procedure for resuming operation is as follows e You are not prompted to type the password when resuming operation e f any hard disk drive has a hard disk password it is unlocked automatically when you resume operation Note If a Windows password has been set you will be prompted to enter it Typing passwords C If this icon appears type a power on password or a supervisor password E f this icon appears type a user hard disk password If you want to type a master hard disk password do the following 1 1 Press F1 The icon changes to this HAR 2 Now type the master hard disk password Note To return to the first icon press F1 again no m of l If this icon appears type a supervisor password Note You can press Backspace if you press a wrong key while you are typing your password Power on password You can set a power on password to help protect your computer against access by unauthorized users If you set a power on password the password prompt appears on the screen whenever you turn on the computer You must enter the correct password to start using the computer Setting a power on password 1 Print these instructions Save all open files and exit all applications Turn your computer off and then turn it on again When the logo screen is displayed press F1 The ThinkPad Setup window opens Select Security using the cursor directional keys to move down the menu
173. oblem If your computer is a Gigabit Ethernet model and you use the a speed of 1000 Mbps the connection fails or errors occur Solution Use Category 5 wiring and make sure that the network cable is securely connected Connect to a 1000 BASE T hub switch not 1000 BASE X Problem Your computer cannot connect to the network at 1000 Mbps Instead it connects at 100 Mbps Solution Try another cable Make sure that the link partner is set to auto negotiate Make sure that the switch is 802 3ab compliant gigabit over copper A wireless LAN problem Problem You cannot connect using the built in wireless networking card Solution Make sure that your wireless LAN driver is the latest version installed Check the Web site and confirm the driver version supported by Access Connections is the latest documented in the README file Make sure that your computer is within range of a wireless access point Make sure that the wireless radio is enabled by double clicking the Access Connections icon in the task bar Note If your computer is a Windows 7 model to display the Access Connections status icon and the wireless status icon in the system tray refer to the Access Connections on line help Check Network Name SSID and your encryption information Use Access Connections to verify this case sensitive information Note Access Connections does not support connection to wireless WAN network in China A wireless WAN
174. olbox Message 0231 System RAM error Solution The system RAM failed Test your computer s memory with Lenovo ThinkVantage Toolbox If you added a memory module just before turning the computer on reinstall it Then test the memory with Lenovo ThinkVantage Toolbox Message 0232 Extended RAM error Solution The extended RAM failed Test your computer s memory with Lenovo ThinkVantage Toolbox If you have increased memory just before turning the computer on reinstall it Then test the memory with Lenovo ThinkVantage Toolbox Message 0250 System battery error Solution The backup battery which is used to preserve the configuration information such as the date and time while the computer is tuned off is depleted Replace the battery and run ThinkPad Setup to verify the configuration If you still have a problem have the computer serviced Message 0251 System CMOS checksum bad Solution The system CMOS might have been corrupted by an application program The computer uses the default settings Run ThinkPad Setup to reconfigure the settings If you still see the same error code have the computer serviced Message 0260 System timer error Solution Have the computer serviced Message 0270 Real time clock error Solution Have the computer serviced Message 0271 Date and time error Solution Neither the date nor the time is set in the computer Set the date and time using the ThinkPad Setup Message 0280
175. on Wireless LAN and WiMAX combo antenna Auxiliary The auxiliary antenna connected to the wireless LAN or WiMAX feature is located at the top left corner of the computer display H Wireless WAN antenna Auxiliary 166 User Guide If your computer comes with a wireless WAN feature the auxiliary antenna is located at the top left portion of the computer display EJ Wireless WAN antenna Main If your computer comes with a wireless WAN feature its transmitter antenna is located at the top right portion of the computer display EJ Wireless LAN and WiMAX combo antenna Main The main antenna connected to the wireless LAN or WiMAX feature is located at the top right corner of the computer display Type 2 Antenna location Wireless LAN and WiMAX combo antenna and Wireless WAN antenna Auxiliary The auxiliary antenna connected to the wireless LAN or WiMAX feature is located at the top left corner of the computer display H Wireless LAN antenna Main The main antenna connected to the wireless LAN or WiMAX feature is located at the top right corner of the computer display Locating wireless regulatory notices For more information about the wireless regulatory notices refer to the Regulatory Notice shipped with your computer If your computer is shipped without the Regulatory Notice you can find it on the Web site at http www lenovo com support To view the Regulatory Notice on the Web site do the followi
176. on some models Chapter 1 Product Overview 17 e Integrated wireless WAN on some models e Integrated WiMAX on some models Security features e Fingerprint reader on some models Specifications ThinkPad Edge E420 specifications Size e Width 343 4 mm 13 52 inch e Depth 234 mm 9 21 inch e Height 29 3 to 33 1 mm 1 15 to 1 30 inch Heat output e 65 W 222 Btu hr maximum or 90 W 307 Btu hr maximum depending on the model Power source ac power adapter e Sine wave input at 50 to 60 Hz e Input rating of the ac power adapter 100 to 240 V AC 50 to 60 Hz Battery pack e Lithium ion Li lon battery pack Battery life e For percentage of remaining battery power see the Power Manager Battery Gauge in the task bar e The Power Manager also displays a green yellow and red indication A battery under warranty with a red indication is eligible for a warranty replacement ThinkPad Edge E520 specifications Size e Width 380 mm 14 96 inch e Depth 249 mm 9 8 inch e Height 30 4 to 33 6 mm 1 20 to 1 32 inch Heat output e 65 W 222 Btu hr maximum or 90 W 307 Btu hr maximum depending on the model Power source ac power adapter e Sine wave input at 50 to 60 Hz e Input rating of the ac power adapter 100 to 240 V AC 50 to 60 Hz Battery pack e Lithium ion Li lon battery pack 18 User Guide Battery life e For percentage of remaining battery power see the Power Manager Battery Gauge i
177. on to the computer by swiping your finger over the reader without typing passwords Enrolling your fingerprint To use the integrated fingerprint reader begin by enrolling your fingerprint as follows 1 Turn on your computer 2 To start Lenovo Fingerprint software refer to Fingerprint Software on page 22 3 Follow the instructions on the screen to enroll your fingerprint For details refer to the Help for the program Swiping your finger over the reader To swipe your finger over the reader do as follows 1 Place the ball of your finger that is the central part of the fingerprint on the small circle above the reader Make sure that the entire top joint of the finger is on the reader Note Your computer keyboard might look different from the illustration above Chapter 4 Security 65 2 Apply light pressure and swipe your finger across the reader in one smooth motion Note Your computer keyboard might look different from the illustration above Care for the fingerprint reader The following actions could damage the fingerprint reader or cause it not to work properly e Scratching the surface of the reader with a hard pointed object e Scraping the surface of the reader with your fingernail or anything hard e Using or touching the reader with a dirty finger If you notice any of the following conditions gently clean the surface of the reader with a dry soft lint free cloth e The surface of the read
178. on with xxx Bluetooth device name failed PIM Personal Information Manager Interface failed Solution Start a mail application and set up your e mail account OR modify the Bluetooth configuration so as not to synchronize e mail items as follows 1 Double click My Bluetooth Places 2 Click Bluetooth and select Bluetooth Setup Wizard 3 Select want to configure the Bluetooth services that this computer will provide to remote devices Then click Next 4 Select PIM Synchronization and click Configure 5 Select Do Not Synchronize in the e mail synchronization selection and click OK 6 Click Finish to close the Bluetooth Service Selection window e Problem ThinkPad Bluetooth with Enhanced Data Rate Software does not function Solution Do the following 1 Turn on Bluetooth by pressing F9 2 Click Start gt Control Panel 3 Click the Performance and Maintenance icon Chapter 10 Troubleshooting computer problems 141 4 Click the System icon 5 Click the Hardware tab 6 Click the Device Manager button The Device Manager window opens 7 Check whether the words Bluetooth Device appear in the device listing in the window If the words Bluetooth Radio appear in the device listing the Microsoft Bluetooth software is installed on your computer If you want to use ThinkPad Bluetooth with Enhanced Data Rate Software you have to install it and then replace the Bluetooth driver For more information see
179. ontents including the operating system data files software programs and personal settings You can designate where the Rescue and Recovery program stores the backup e Ina protected area of your hard disk drive e On the secondary hard disk drive if a secondary hard disk drive is installed in your computer e On an attached external USB hard disk drive e On a network drive e On recordable discs a recordable optical drive is required for this option After you have backed up the contents on the hard disk drive you can restore the complete contents of the hard disk drive restore only the selected files or restore only the Windows operating system and applications Performing a backup operation This section provides instructions on how to perform a backup operation using the Rescue and Recovery program on different operating systems e To perform a backup operation using the Rescue and Recovery program on the Windows 7 operating system do the following 1 From the Windows desktop click Start gt All Programs gt Lenovo ThinkVantage Tools gt Enhanced Backup and Restore The Rescue and Recovery program opens 2 Inthe Rescue and Recovery main window click the Launch advanced Rescue and Recovery arrow 3 Click Back up your hard drive and select backup operation options Then follow the instructions on the screen to complete the backup operation e To perform a backup operation using the Rescue and Recovery program on the Windo
180. operties of UltraNav by clicking the UltraNav icon on the system tray Power management When you need to use your computer away from electrical outlets you depend on battery power to keep your computer running Different computer components consume power at different rates The more you use the power intensive components the faster you consume battery power Do more save more and spend more time unplugged with ThinkPad batteries Mobility has revolutionized business by allowing you to take your work where ever you go With ThinkPad batteries you will be able to work longer without being tied to an electrical outlet Checking battery status The Power Manager Battery Gauge in the task tray displays the percentage of battery power remaining The rate at which you use battery power will determine how long you can use the battery of your computer between charges Because each computer user has different habits and needs it is difficult to predict how long a battery charge will last There are two main factors e How much energy is stored in the battery when you begin to work e The way you use your computer how often you access the hard disk drive how bright you make the computer display Using the ac power adapter The power to run your computer can come either from the lithium ion Li ion battery pack provided with it or from ac power through the ac power adapter While you use ac power the battery charges automatically The ac power
181. or a component if you notice poor performance from that component or if you added a new component This may eliminate the driver as the potential cause of the problem Getting the latest drivers from the Web site You can download and install updated device drivers from the Lenovo Web site by doing the following 1 Connect to the Internet 2 Go to http www lenovo com support site wss document do sitestyle lenovo amp lndocid tpad matrix 3 Enter the product number of the computer or click Detect my system on the screen 4 Click Downloads amp drivers 5 Follow the directions on the screen and install the necessary software Getting the latest drivers using System Update The System Update program helps you keep the software on your system up to date Update packages are stored on Lenovo servers and can be downloaded from the Lenovo Support Web site Update packages can contain applications device drivers UEFI BIOS flashes or software updates When the System Update program connects to the Lenovo Support Web site the System Update program automatically recognizes the machine type and model of your computer the installed operating system and the language of the operating system to determine what updates are available for your computer The System Update program then displays a list of update packages and categorizes each update as critical recommended and optional to help you understand the importance You have complete control of wh
182. or support 3 While the machine is off remove all sources of power from the machine battery and ac power Remove all external devices that are attached to your computer keyboard mouse printer scanner etc Repeat step 2 If step 2 is unsuccessful continue to step 4 Note The following steps involve removing static sensitive components from your computer Please make sure that you are properly grounded and remove all sources of power attached to the computer If you are uncomfortable or unsure about removing components please call the Customer Support Center for assistance 4 While the computer is off remove all sources of power and external hardware Refer to the procedure in Replacing memory on page 93 on how to remove and reseat the memory modules Remove any non original memory module added to your computer After removing the extra memory module and reseating the original memory module repeat step 2 If the computer still does not turn on consult the user s reference guide for other customer replaceable components that are attached to your computer If the computer still does not start up call the Customer Support Center and a Customer Support Specialist will assist you Spills on the keyboard With a mobile computer there are increased chances of spilling liquids on the keyboard Because most liquids conduct electricity liquid spilled on the keyboard could create numerous short circuits potentially causing irreparable
183. orized use e Before you dispose of the data on the hard disk drive be sure to read Notice on deleting data from your hard disk on page 67 Getting connected in different locations is a challenge e To troubleshoot a wireless networking issue see http www lenovo com support faq e Take advantage of the networking features by use of Access Connections e To learn more about using the wireless features of your computer refer to Wireless connections on page 40 e To travel more confidently be sure to check the tips in Traveling with your computer on page 57 e Press F9 to enable or disable the wireless features Need to give presentations or attach an external monitor often e Make sure that you follow the procedure for Attaching an external monitor on page 48 e With the Extend desktop function you can display output on both the computer display and an external monitor Need to attach or replace a device e See Chapter 6 Replacing devices on page 77 for more information about replacing the devices of your computer e See Chapter 7 Enhancing your computer on page 105 for more information about enhancing the features of your computer You ve been using your computer for some time already and it is getting slower e Follow the General tips for preventing problems on page 125 e You can diagnose problems yourself by using the preinstalled software e Also Recovery tool is provided on your
184. ormation about System Restore see Chapter 5 Recovery overview on page 69 8 Update device drivers and UEFI when needed 9 Profile your machine at http www lenovo com think support to keep up to date with current drivers and revisions 10 Keep up to date for device drivers on other non Lenovo hardware You might want to read the device driver information release notes prior to updating for compatibility or known issues 11 Keep a log book Entries might include major hardware or software changes driver updates minor issues you have experienced and how you resolved them 12 If you ever need to run a recovery on your computer to return the preload onto the machine the following tips might help along the way e Remove all external devices such as the printer keyboard etc e Make sure that your battery is charged and that you have the ac power connected e Boot into the UEFI and load the default settings e Restart the machine and start the recovery e If your machine uses discs as the recovery media DO NOT remove the disc from the drive until prompted to do so 13 For suspected hard disk drive issues refer to Diagnosing problems on page 131 and run Lenovo ThinkVantage Toolbox for a diagnostic test of the drive prior to calling the Customer Support Center If your computer does not start up download the files to create a bootable self test media from the following Web site http Avww lenovo com hddtest Run the tes
185. ot in the ThinkPad logo works as a system status indicator showing whether the computer is in sleep Standby hibernation or normal mode For details refer to the instructions in System status indicators on page 12 Ei Built in stereo speaker right Built in stereo speaker left The stereo speakers are built into your computer For details refer to the instructions in Thinkpad Edge E520 special keys on page 28 Bluetooth antenna If your computer has integrated bluetooth features refer to Using Bluetooth on page 42 for more information UltraNav TrackPoint pointing stick TrackPoint buttons EE Touch pad buttons Touch pad The keyboard contains the unique TrackPoint pointing device Pointing selecting and dragging are all part of a single process that you can perform without moving your fingers from typing position Move your fingertip across the UltraNav touch pad to move the pointer Chapter 1 Product Overview 5 The TrackPoint and touch pad buttons provide functions similar to those of a mouse and its buttons Volume control buttons The built in volume buttons enable you to quickly adjust the volume or mute the sound from your computer For details refer to the instructions in Thinkpad Edge E520 special keys on page 28 Right side view Ha a 0 B Figure 3 ThinkPad Edge E420 and E520 right side view Note Your computer keyboard might look different from the illustration above E
186. ove it out of the slot H 5 Insert the SIM card firmly into the slot SS Note Make sure that you insert the SIM card all the way into the slot 6 Put the battery back in place turn the computer over again and reconnect the cables For more information about how to reinstall the battery refer to Replacing the battery on page 77 104 User Guide Chapter 7 Enhancing your computer This section provides information on installing devices and taking advantage of your computer s high technology features Finding ThinkPad options If you want to expand the capabilities of your computer Lenovo has a number of hardware accessories and upgrades to meet your needs Options include memory storage networking adapters and port replicators batteries power adapters printers scanners keyboards mice and more You can shop at Lenovo 24 hours a day 7 days a week directly over the World Wide Web All you need is an Internet connection and a credit card To shop at Lenovo go to http www lenovo com accessories services index html Copyright Lenovo 2011 105 106 User Guide Chapter 8 Advanced configuration While it is important to protect files data and settings that are on the hard disk drive you may also need to install a new operating system install new device drivers update your system UEFI or recover preinstalled software This information will help you handle your computer with proper care and
187. oviding the latest information and technology to our customers with disabilities Refer to our accessibility information which outlines our efforts in this area Ergonomic information Working in the virtual office may mean adapting to frequent changes in your environment Following some simple rules will make things easier and bring you the maximum benefits of your computer Keeping in mind such basics as good lighting and proper seating for example can help you improve your performance and achieve greater comfort Note This example shows someone in a conventional setting Even when not in such a setting you can follow many of these tips Develop good habits and they will serve you well General Posture Below are some general recommendations for assuming a healthy working posture It is best to periodically make minor modifications in your working posture to deter the onset of discomfort caused by long periods of working in the same position Frequent short breaks from your work will also help to prevent any minor discomfort associated with your working posture Display Position the display to maintain a comfortable viewing distance of 510 760 mm 20 30 inch Avoid glare or reflections on the display from overhead lighting or outside sources of light Keep the display Copyright Lenovo 2011 55 screen clean and set the brightness to levels that enable you to see the screen clearly Press Home or End to adjust display brightness
188. ownwards and then tighten the screws B 6 Reinstall the battery For more information about how to reinstall the battery refer to Replacing the battery on page 77 7 Turn the computer over again Connect the ac power adapter and cables to the computer then turn it on ThinkPad Edge E520 Removing the keyboard To remove the keyboard do the following 1 Turn off the computer then disconnect the ac power adapter and all cables from the computer Wait for a few minutes till the inside of the computer cools before you start the following procedures 2 Close the computer display and turn the computer over 3 Remove the battery For more information refer to Replacing the battery on page 77 4 Loosen the screws Ei and then remove the cover H Chapter 6 Replacing devices 99 5 Remove the screws f and A 6 Push hard in the direction shown by the arrows J in the drawing to unlatch the front side of the keyboard The keyboard will open up slightly i 100 User Guide 7 Remove the cables J and E by flipping the connectors Jj and E upwards Now the keyboard has been removed Installing the keyboard To install the keyboard do the following 1 Attach the cables Chapter 6 Replacing devices 101 2 Insert the keyboard Make sure that the rear edges of the keyboard are under the frame as shown by the arrows 3 Slide the keyboard as shown by the arrows 102 User Guide 4 Re
189. p while starting up Note If you are not sure whether you heard any beeps turn off the computer by pressing and holding the power switch for 4 seconds or more Turn it on and listen again Solution Make sure that The battery is installed correctly 136 User Guide The ac power adapter is connected to the computer and the power cord is plugged into a working electrical outlet The computer is turned on Turn the power switch on again for confirmation If a power on password is set Press any key to display the prompt for the power on password If the brightness level of the screen is low increase it by pressing the Home Type the correct password and press Enter refer to Power on password If these items are properly set and the screen remains blank have the computer serviced e Problem When turn on the machine only a white cursor appears on a blank screen Solution If you have modified a partition on your hard disk drive by using a partition software information about that partition or the master boot record may have been destroyed 1 Turn off the computer and then turn it on again 2 If you still see only the cursor on the screen do the following If you have used the partition software examine the partition on the hard disk drive by using the software and recover the partition if required Use either the Rescue and Recovery workspace or the recovery discs to restore the system
190. p menu For details refer to Security menu on page 114 11 Press Enter once to move to the next line Retype the password you just entered to verify it Go to step 18 to complete the procedure Chapter 4 Security 61 12 13 14 15 16 17 18 19 If you select User Master a message window opens and prompts you to set up a user hard disk password first Click Continue A new hard disk user password window opens Type your new password in the Enter New Password field Press Enter once to move to the next line Retype the password you just entered to verify it A message window opens and prompts you to set the master hard disk password Click Continue A new master hard disk password window opens Type your new password in the Enter New Password field Press Enter once to move to the next line Retype the password you just entered to verify it Commit any password to memory Attention You might want to note your passwords and keep them in a safe place Otherwise if you forget the user only password or both user and master passwords Lenovo cannot reset your passwords or recover data from the hard disk You must take your computer to a Lenovo reseller or a marketing representative to have the hard disk drive replaced Proof of purchase is required and a fee will be charged for parts and service Press F10 to exit In the Setup Confirmation window select Yes The next time you turn on your computer yo
191. ped from the factory For information about how to open and use this program refer to Creating and using recovery media on page 69 Rescue and Recovery The Rescue and Recovery program is a one button recovery and restore solution that includes a set of self recovery tools to help you diagnose computer problems get help and recover from system crashes even if you cannot start the Windows operating system To open the Rescue and Recovery program do the following e For Windows 7 See Accessing applications in Windows 7 on page 20 e For Windows XP Click Start gt All Programs gt ThinkVantage gt Rescue and Recovery System Update The System Update program helps you keep the software on your computer up to date by downloading and installing software packages ThinkVantage applications device drivers UEFI Firmware updates and other third party applications Some examples of software that you should keep updated are programs provided by Lenovo such as the Rescue and Recovery program To open System Update do the following e For Windows 7 See Accessing applications in Windows 7 on page 20 e For Windows XP Click Start gt All Programs gt ThinkVantage gt System Update Chapter 1 Product Overview 23 ThinkVantage GPS If the PCI Express Mini Card installed in your computer supports GPS your computer can receive signals from GPS satellites and determine its location If your computer is connected to
192. power management related functions e Beep and Alarm Enable or disable the audio related functions e Serial ATA SATA Specify the settings for the hard disk drive e CPU Specify the settings for the CPU Date and time menu If you need to set the current date and time of your computer select Date Time from the ThinkPad Setup menu The following submenu is displayed e System Date e System Time To change the date and time do the following 1 Using the up and down arrow keys select the item to change date or time 2 Press Tab Shift Tab or Enter to select a field 3 Type the date or time Note Another way to adjust date and time is pressing F5 or F6 4 Press F10 to save the changes and restart the system Security menu If you need to set the security features of your computer select Security from the ThinkPad Setup menu Notes e The default settings are already optimized for you If you consider changing the computer configuration proceed with extreme caution Setting the configuration incorrectly might cause unexpected results e In each submenu you can enable a function by selecting Enabled or disable it by selecting Disabled The following submenu is displayed e Password Set a password e UEFI Firmware Update Option Specify the settings for Flash Firmware update 114 User Guide e Memory Protection Specify the settings for the Data Execution Prevention feature e Virtualization Enable or disable t
193. problem Message Unauthorized WAN card is plugged in Power off and remove the WAN card Solution The WAN card is not supported on this computer Remove it Note Depending on your computer some models do not have a wireless WAN Bluetooth problems For Windows 7 e Problem Sound does not come from the Bluetooth headset headphone but comes from the local speaker even though the headset headphone is connected using Headset profile or AV profile Solution Do the following 1 Exit the application that uses the sound device for example Windows Media Player 2 Open the Control Panel by clicking Start gt Control Panel 3 Click Hardware and Sound gt Sound 4 Select the Playback tab Chapter 10 Troubleshooting computer problems 139 5 If you are using Headset profile select Bluetooth Hands free Audio and click the Set Default button If you are using AV profile select Stereo Audio and click the Set Default button 6 Click OK to close the Sound window Problem PIM Personal Information Manager items sent from Windows 7 cannot be received correctly into the address book of any other Bluetooth enabled device Solution Windows 7 send PIM items in XML format but most Bluetooth enabled devices handle PIM items in vCard format If another Bluetooth enabled device can receive a file through Bluetooth a PIM item sent from Windows 7 might be saved as a file with the extension contact For Windows XP Notes If you are us
194. prompt For telephone support in English please wait for the Japanese voice prompt to end and an operator will answer Please say English support please and your call will be transferred to an English operator 1800 88 1889 Local number only 603 8315 6855 DID English and Bahasa Melayu 8152 1550 Warranty service and support Norwegian Chapter 11 Getting support 161 Table 8 World wide telephone list continued Country or Region Panama Peru Philippines Poland Portugal Romania RUCIS Russia and CIS Singapore Slovakia Slovenia Spain Sri Lanka Sweden Switzerland Taiwan Thailand Turkey United Kingdom United States Uruguay 162 User Guide Telephone Number 206 6047 001 866 434 2080 Lenovo Customer Support Center toll free Spanish 0 800 50 866 Spanish 1800 1601 0033 Local number only 603 8315 6858 DID English and Filipino 48 22 760 73 00 Polski 351 21 892 7046 Portuguese 4 021 224 4015 For Russia 8 800 100 7888 Toll free number For CIS Countries 0040 31 620 5099 Payable Russian and English 800 6011 343 Local number only 603 8315 6856 DID English 421 2 4954 5555 386 1 200 50 60 Slovenian 91 714 7983 0901 100 000 Spanish 9411 2493547 9411 2493548 English 077 117 1040 Warranty service and support Swedish 0800 55 54 54 Warranty service and support German French and Italian
195. quipment WEEE The Directive determines the framework for the return and recycling of used appliances as applicable throughout the European Union This label is applied to various products to indicate that the product is not to be thrown away but rather reclaimed upon end of life per this Directive Users of electrical and electronic equipment EEE with the WEEE marking per Annex IV of the WEEE Directive must not dispose of end of life EEE as unsorted municipal waste but use the collection framework available to them for the return recycle recovery of WEEE and minimize any potential effects of EEE on the environment and human health due to the presence of hazardous substances For additional WEEE information go to http www lenovo com lenovo environment Japan recycling statements Collecting and recycling a disused Lenovo computer or monitor If you are a company employee and need to dispose of a Lenovo computer or monitor that is the property of the company you must do so in accordance with the Law for Promotion of Effective Utilization of Resources Computers and monitors are categorized as industrial waste and should be properly disposed of by an industrial waste disposal contractor certified by a local government In accordance with the Law for Promotion of Effective Utilization of Resources Lenovo Japan provides through its PC Collecting and Recycling Services for the collecting reuse and recycling of disused computers and monitors
196. r Press F6 then select Extend To change the resolution for each monitor do as follows 1 Click the Monitor 1 icon for the primary display the computer display OOA W DY 7 Right click on the desktop and click Screen resolution Set the resolution for the primary display Click the Monitor 2 icon for the secondary display the external display Set the resolution for the secondary display Place the icons for the monitors so that they touch Note You can set the monitors in any relative position but the icons must touch each other Click OK to apply the changes Note To change the color settings right click on the desktop and click Screen resolution Click Advanced Settings select the Monitor tab then set Colors For Windows XP 1 Connect the external monitor to the monitor connector then connect the monitor to an electrical outlet oar WO PD Turn off the computer Turn on the external monitor and the computer Right click on the desktop and click Properties to open the Display Properties window Click the Settings tab and click the Monitor 2 icon Select the Extend my Windows desktop onto this monitor check box and click Apply If the Monitor Settings window opens click Yes To change the resolution for each monitor do as follows 1 Select the color quality and the screen resolution of the primary display a A WwW N Click the Monitor 1 icon for the prim
197. r ThinkPad products with Lenovo refer to the Web page http Awww lenovo com register This can help authorities return your computer to you if it is lost or stolen Registering your computer also enables Lenovo to notify you about possible technical information and upgrades Be sure not to modify your computer e Only an authorized ThinkPad repair technician should disassemble and repair your computer e Do not modify or tape the latches to keep the display open or closed 128 User Guide Cleaning the cover of your computer Occasionally clean your computer as follows 1 Oo AON DOH FW DY Prepare a mixture of a gentle kitchen use detergent one that does not contain abrasive powder or strong chemicals such as acid or alkaline Use 5 parts water to 1 part detergent Absorb the diluted detergent into a sponge Squeeze excess liquid from the sponge Wipe the cover with the sponge using a circular motion and taking care not to let any excess liquid drip Wipe the surface to remove the detergent Rinse the sponge with clean running water Wipe the cover with the clean sponge Wipe the surface again with a dry soft lint free cloth Wait for the surface to dry completely and remove any fibers from the cloth Cleaning your computer keyboard 1 2 Apply some isopropyl rubbing alcohol to a soft dust free cloth Wipe each keytop surface with the cloth Wipe the keys one by one if you wipe several keys at a time
198. r computer 49 11 12 13 14 15 16 17 18 19 Click Update Driver The Hardware Update Wizard appears Click No not this time and then click Next Select Install from a list or specific location Advanced and then click Next Select Don t search will choose the driver to install and then click Next Clear the Show compatible hardware check box Select Manufacturer and Model for your monitor If you cannot find your monitor in the list stop the installation of this driver and use the driver shipped with your monitor After updating the driver click OK to close the Properties window Set Colors and Screen area in the Display Properties window Click OK Considerations for attaching an external monitor When installing an operating system you must install the display driver for your monitor that is supplied with the computer and the Monitor INF file that is supplied with the external monitor If you set a resolution higher than the resolution you are using on the panel and use a panel that does not support that resolution take advantage of the virtual screen function which enables you to display only a part of the high resolution screen image your computer produces You can see other parts of the image by moving the screen with the TrackPoint or other pointing device Note The virtual screen function is not supported on Windows 7 If the external monitor you are using is outdated the resolution and the refres
199. r hibernation mode Then disconnect the ac power adapter and all cables from the computer 2 Close the computer display and turn the computer over 3 Slide and hold the battery latch to the unlock position Jf and remove the battery 78 User Guide 4 Insert a fully charged battery until it clicks into place J as shown in the drawing and then slide the battery latch to the locked position Ej 5 Turn the computer over again Connect the ac power adapter and the cables to the computer Replacing the hard disk drive Before you start print these instructions You can replace the hard disk drive with a new one which can be purchased from your Lenovo reseller or a marketing representative To replace the hard disk drive read the following prerequisites and select your model from the list below for instruction Note Replace the hard disk drive only if you upgrade it or have it repaired The connectors and slot of the hard disk drive were not designed for frequent changes or drive swapping Prerequisites for the procedure When replacing the drive be sure to follow the precautions Attention When you are handling a hard disk drive e Do not drop the drive or subject it to physical shocks Put the drive on a material such as soft cloth that absorbs any physical shocks e Do not apply pressure to the cover of the drive e Do not touch the connector The drive is very sensitive Incorrect handling can cause damage and pe
200. raphics Device e Integrated Graphics Integrated Graphics provides longer battery life and Switchable Graphics enhances performance e Switchable Graphics OS Detection for e Disabled If you select Enabled the Switchable Graphics e Enabled system UEFI automatically switches the graphics device setting to Switchable Graphics mode if the operating system supports this feature and to Integrated Graphics mode if the operating system does not support this feature Intel SpeedStep e Disabled Select the mode of Intel technology Intel e Enabled SpeedStep technology in SpeedStep mounted the user UEFI at runtime models only Mode for AC e Maximum Performance e Battery Optimized Mode for Battery e Maximum Performance e Battery Optimized 118 User Guide Table 4 Config menu items continued Menu item Submenu item Selection Comments Optical Drive Speed e High Performance Set the Optical Drive e Normal Speed e Silent CPU Power Management e Disabled Unless this power saving e Enabled feature is disabled it stops the processor clock automatically when there is no system activity You usually don t need to change this function PCI Express Power e Disabled Enables or disables a management e Enabled feature that automatically adjusts power management when there is no PCI Express activity You usually don t need to change this function Beep and Alarm Power Control Beep e Disabled If this function
201. rating system is attached Printed on this label are the product ID and the product key information for your computer Record this information and keep it in a safe place You might need these numbers to start your computer or reinstall the operating system The Certificate of Authenticity label of your computer is shown as below Features ThinkPad Edge E420 features Processor e To see the system properties of your computer click Start right click Computer in Windows XP My Computer then from the pull down menu select Properties Chapter 1 Product Overview 15 Memory e Double data rate 3 DDR3 synchronous dynamic random access memory Storage device e 2 5 inch 64 mm hard disk drive Display The color display uses TFT technology e Size 14 0 inch 355 6 mm e Resolution LCD Up to 1366 by 768 External monitor Up to 2048 by 1536 e Brightness control e Integrated camera on some models e Built in microphones Keyboard e 84 key 85 key or 89 key e UltraNav TrackPoint and multi touch touch pad e Fn key function Interface e External monitor connectors VGA and HDMI port e Combo audio jack stereo headphone or headset e 2 Universal Serial Bus USB connectors e 1 Always On USB connector on some models e 1 eSATA Universal Serial Bus USB connector on some models e RJ45 Ethernet connector e ExpressCard slot e 4 in 1 digital media card reader SD SDHC SDXC MMC Optical drive
202. rd for wireless WAN on page 86 e Installing and replacing a PCI Express Mini Card for wireless LAN WiMAX connection on page 90 e Replacing memory on page 93 e Replacing the keyboard on page 95 e Replacing the SIM card on page 103 Static electricity prevention Static electricity although harmless to you can seriously damage computer components and options Improper handling of static sensitive parts can cause damage to the part When you unpack an option or CRU do not open the static protective package containing the part until the instructions direct you to install it When you handle options or CRUs or perform any work inside the computer take the following precautions to avoid static electricity damage e Limit your movement Movement can cause static electricity to build up around you e Always handle components carefully Handle adapters memory modules and other circuit boards by the edges Never touch exposed circuitry e Prevent others from touching components e When you install a static sensitive option or CRU touch the static protective package containing the part to a metal expansion slot cover or other unpainted metal surface on the computer for at least two seconds This reduces static electricity in the package and your body e When possible remove the static sensitive part from the static protective packaging and install the part without setting it down When this is not possible pla
203. rd or a flash media card do the following For Windows 7 e Click the Show hidden icons in the task bar e Right click Safely Remove Hardware and Eject Media icon e Select corresponding item to eject the card from the Windows operating system e Press the card to eject it from your computer e Remove the card from your computer and store it safely for future use For Windows XP e Click the Safely Remove Hardware icon in the task bar e Select corresponding item to eject the card from the Windows operating system e Press the card to eject it from your computer e Remove the card from your computer and store it safely for future use Note If you do not remove the card from your computer after you eject the card from the Windows operating system the card can no longer be accessed To access the card you must remove it once then insert it again 54 User Guide Chapter 3 You and your computer This chapter provides you information about accessibility and traveling with your computer This chapter contains the following topics e Accessibility and comfort on page 55 e Traveling with your computer on page 57 Accessibility and comfort Because your computer enables you to work in so many places it is important that you remain attentive to good posture good lighting and proper seating By keeping these considerations in mind you can improve performance and achieve greater comfort Lenovo is committed to pr
204. rd or power adapter has been stressed by misuse Liquids also can cause gradual corrosion of power cord terminals and or the connector terminals on a power adapter which can eventually result in overheating Always connect power cords and signal cables in the correct order and ensure that all power cord connectors are securely and completely plugged into receptacles Do not use any power adapter that shows corrosion at the AC input pins or shows signs of overheating such as deformed plastic at the AC input or anywhere on the power adapter Do not use any power cords where the electrical contacts on either end show signs of corrosion or overheating or where the power cord appears to have been damaged in any way Extension cords and related devices Ensure that extension cords surge protectors uninterruptible power supplies and power strips that you use are rated to handle the electrical requirements of the product Never overload these devices If power strips are used the load should not exceed the power strip input rating Consult an electrician for more information if you have questions about power loads power requirements and input ratings Copyright Lenovo 2011 ix Plugs and outlets Mroancen If a receptacle power outlet that you intend to use with your computer equipment appears to be damaged or corroded do not use the outlet until it is replaced by a qualified electrician Do not bend or modify the plug If the plug
205. re 5 Follow the instructions on the screen Next install the Microsoft Bluetooth software as follows 1 Turn Bluetooth power on Microsoft Bluetooth software is loaded automatically 2 If the Found New Hardware Wizard window pops up do the following a Select No not this time and then click Next o Select Install from a list or specific location Advanced then click Next Select Search for the best driver in those locations a 9 Select Include this location in the search and type C SWTOOLS Drivers MSBTooth or specify the location in which you placed the extracted INF file Then click Next 3 Click Finish Installing ThinkPad Bluetooth with Enhanced Data Rate Software in Windows XP If you are using the Microsoft Bluetooth software and want to use ThinkPad Bluetooth with Enhanced Data Rate Software instead replace the Microsoft Bluetooth software with ThinkPad Bluetooth with Enhanced Data Rate Software as follows 1 Press F9 to turn the Bluetooth power on 44 User Guide 2 Click Start gt Run 3 Type C SWTOOLS Drivers TPBTooth Setup exe or specify the full path to the setup exe file you have downloaded from http Awww lenovo com support then click OK 4 Click Next 5 Select accept the terms in the license agreement then click Next 6 Click Next to select the default destination folder If you need to change the destination folder click Change select or enter the name of the destination folder
206. re can be degraded Wireless networking setup To use the built in wireless networking card the 802 11 standard to communicate start Access Connections Note Before you start setting up wireless networking connections by using Access Connections obtain a Network Name SSID and your encryption information from your network administrator Access Connections a connectivity assistant program can easily enable one network adapter and disable the other adapters on demand After setting up your wireless networking connection you can use the program to quickly switch the network settings Using wireless WAN connections Wireless Wide Area Network wireless WAN enables you to establish wireless connections over remote public or private networks These connections can be maintained over a large geographical area such as a city or an entire country by use of multiple antenna sites or satellite systems maintained by wireless service providers Some ThinkPad notebooks come with a built in wireless WAN card integrating some wireless WAN technologies such as 1xEV DO HSPA 3G or GPRS You can connect to the Internet or your company network with the built in wireless WAN card and the configuration utility to make a wireless WAN connection and monitor its status Note Wireless WAN service is provided by authorized service providers in some countries To find the location of the wireless WAN antenna on your computer refer to Location of the
207. re volume control or the Wave volume control on the Volume Control window This is because the Built In Synthesizer Software does not support the control Problem The sound cannot be turned off completely even if you set the Master volume control at minimum Solution You can still hear some sound even though you have set the Master volume control at minimum To turn off the sound completely go to the Master volume control and select Mute speakers Mute in Windows XP Fingerprint reader problems Problem The surface of the reader is dirty stained or wet Solution Gently clean the surface of the reader with a dry soft lint free cloth Problem The reader often fails to enroll or authenticate your fingerprint Solution If the surface of the reader is dirty stained or wet gently clean the surface of the reader with a dry soft lint free cloth If your finger has any of the following conditions you may not be able to register or authenticate it Your finger is wrinkled Your finger is rough dry or injured Your finger is very dry Your finger is stained with dirt mud or oil The surface of your finger is very different from when you enrolled your fingerprint Your finger is wet A finger is used that has not been enrolled To improve the situation try the following Clean or wipe your hands to remove any excess dirt or moisture from the fingers Enroll and use a different finger for a
208. recautionary measure it is important to create recovery media as early as possible Note The recovery operations you can perform using recovery media vary depending on the operating system from which the recovery media were created The recovery media might contain a boot medium and a data medium Your Microsoft Windows license permits you to create only one data medium so it is important that you store the recovery media in a safe place after you have made them Copyright Lenovo 2011 69 Creating recovery media This section provides instructions on how to create recovery media on the Windows 7 operating system Note On the Windows 7 operating system you can create recovery media using discs or external USB storage devices On the Windows XP operating system you can create recovery media using only discs so this operation is also called creating Product Recovery discs e To create recovery media on the Windows 7 operating system click Start gt All Programs gt Lenovo ThinkVantage Tools gt Factory Recovery Disks Then follow the instructions on the screen e To create Product Recovery discs on the Windows XP operating system click Start gt All Programs gt ThinkVantage gt Create Recovery Media Then follow the instructions on the screen Using recovery media This section provides instructions on how to use recovery media on different operating systems e On the Windows 7 operating system you can use recovery med
209. rectly with optical instruments and avoid direct exposure to the beam Liquid crystal display LCD notice CAUTION The LCD is made of glass and rough handling or dropping the computer can cause the LCD to break If the LCD breaks and the internal fluid gets into your eyes or on your hands immediately wash the affected areas with water for at least 15 minutes if any symptoms are present after washing get medical care Using headphones or earphones If your computer has both a headphone connector and an audio out connector always use the headphone connector for headphones also called a headset or earphones CAUTION Excessive sound pressure from earphones and headphones can cause hearing loss Adjustment of the equalizer to maximum increases the earphones and headphones output voltage and therefore the sound pressure level Excessive use of headphones or earphones for a long period of time at high volume can be dangerous if the output of the headphone or earphone connectors do not comply with specifications of EN 50332 2 The headphone output connector of your computer complies with EN 50332 2 Sub clause 7 This specification limits the computer s maximum wide band true RMS output voltage to 150 mV To help protect against hearing loss ensure that the headphones or earphones you use also comply with EN 50332 2 Clause 7 limits for a wide band characteristic voltage of 75 mV Using headphones that do not comply with EN 50332 2 can
210. reless radio control key F9 Enable or disable the built in wireless networking features If you press this key a list of wireless features is displayed You can quickly change the power state of each feature in the list Notes If you want to use this button to enable or disable the wireless features the following device drivers must be installed on your computer beforehand e Power Management driver e OnScreen Display Utility e Wireless device drivers For information on the wireless features refer to Wireless connections on page 40 Windows key If you press this key the Start menu of Windows is displayed or hidden If you press this key and another key at the same time the System Properties window or the Computer in Windows XP My Computer window is displayed For details refer to the Help in the Windows operating system Thinkpad Edge E520 special keys Your computer has several special keys E B E and Ef To take advantage of each function directly press the desired key Note If you select Default pressing F1 F12 initiates special functions illustrated on each key If you select Legacy you can use F1 F12 as standard function keys 28 User Guide Volume and mute keys To quickly adjust the volume of the sound from your computer mute the sound entirely set the microphone to mute or control the video output from the integrated camera press one of the following keys Speaker mute F1 Speaker
211. remove the battery refer to Replacing the battery on page 77 4 Loosen the screws and then remove the cover H Chapter 6 Replacing devices 87 5 If a tool for removing connectors is included in the package with the new card use it to disconnect the cables from the card If no such tool is included disconnect the cables by picking up the connectors with your fingers and gently unplugging them 88 User Guide 7 Align the contact edge of the new PCI Express Mini Card with the corresponding socket Pivot the card until you can snap it into place Secure the card with the screw B 8 Connect the antenna cables to the new PCI Express Mini Card as shown in the drawing 9 Attach the cover i pivot it downwards and then tighten the screws B Chapter 6 Replacing devices 89 10 Reinstall the battery For more information about how to reinstall the battery refer to Replacing the battery on page 77 11 Turn the computer over again Connect the ac power adapter and cables to the computer then turn it on Installing and replacing a PCI Express Mini Card for wireless LAN WiMAX connection Before you start print these instructions Your computer has a PCI Express Mini Card slot for connection to a wireless LAN WiMAX To replace the PCI Express Mini Card with a new one read the following prerequisites Prerequisites for the procedure nanoen During electrical storms do not connect the cable
212. rgeable battery pack is incorrectly replaced there is danger of an explosion The battery pack contains a small amount of harmful substances To avoid possible injury Replace only with a battery of the type recommended by Lenovo Keep the battery pack away from fire Do not expose it to excessive heat Do not expose it to water or rain Do not short circuit it Store it in a cool dry place Keep it away from children The battery pack is a consumable supply If your battery begins to discharge too quickly replace the battery pack with a new one of the type recommended by Lenovo For more information on replacing the battery pack contact your Customer Support Center Avice Do not drop crush puncture or subject to strong forces Battery abuse or mishandling can cause the battery to overheat which can cause gasses or flame to vent from the battery pack or coin cell If your battery is damaged or if you notice any discharge from your battery or the buildup of foreign materials on the battery leads stop using the battery and obtain a replacement from the battery manufacturer Miciicc Only recharge the battery pack strictly according to instructions included in the product documentation bancer Do not put the battery pack in trash that is disposed of in landfills When disposing of the battery comply with local ordinances or regulations and your company s safety standards 7 eee There is a danger of an explo
213. rm necessary testing for critical devices Option Keys Display Disabled If you select Disabled then To Enabled interrupt normal startup press Enter message is not displayed during POST Boot Device List F12 Option Disabled If you select Enabled the F12 key Enabled is recognized and the Boot Menu is displayed Boot Order Lock Disabled If you select Enabled the Boot Enabled Priority Order is locked for your future use Updating your system UEFI BIOS The Unified Extensible Firmware Interface UEFI BIOS is a part of the system programs that make up the basic layer of software built into your computer UEFI BIOS translates the instructions from other software layers Your computer system board has a module called electrically erasable programmable read only memory EEPROM also referred to as flash memory You can update UEFI BIOS and the Configuration ThinkPad Setup program by starting your computer with a flash update optical disc or flash update tool application running on the Windows environment In some instances when you add software hardware or a device driver you may be informed that you need to update your UEFI BIOS in order for the new addition to work properly Chapter 8 Advanced configuration 123 To update your UEFI BIOS go to the following Web site and follow the instructions on the screen http www lenovo com support site wss document do sitestyle lenovo amp lndocid tpad matrix 12
214. rmanent loss of data Before removing the hard disk drive make a backup copy of all the information on it and then turn the computer off Never remove the drive while the system is operating in sleep standby mode or in hibernation mode Replacement instructions To replace the hard disk drive do as follows 1 Turn off the computer then disconnect the ac power adapter and all cables from the computer 2 Close the computer display and turn the computer over Chapter 6 Replacing devices 79 3 Remove the battery For more information about how to remove the battery refer to Replacing the battery on page 77 4 Loosen the screws f and then remove the cover H 80 User Guide 6 Remove the hard disk drive by lifting its upper side 7 Place the new hard disk drive from the lower side as shown in the picture Chapter 6 Replacing devices 81 9 Attach the cover pivot it downwards and then tighten the screws H 10 Reinstall the battery For more information about how to reinstall the battery refer to Replacing the battery on page 77 11 Turn the computer over again Connect the ac power adapter and the cables to the computer Replacing the optical drive ThinkPad Edge E420 Before you start print these instructions An optical drive is preinstalled in the bay If it needs to be repaired remove it as follows 1 Turn off the computer then disconnect the ac power adapter and all cables
215. rue If you remove the hard disk drive from a computer with a dual core processor and install it on a computer with a single core processor you cannot get access to the hard disk drive Installing device drivers To install device drivers refer to the following web site http www lenovo com support Installing the driver for 4 in 1 media card reader To use the 4 in 1 media card reader you need to download and install the Ricoh Multi Card Reader Driver for Windows 7 Vista and Windows XP x86 x64 To download it go to the Lenovo Web site at http www lenovo com support site wss document do sitestyle lenovo amp lndocid HOME LENOVO Installing ThinkPad Monitor File for Windows 2000 XP Vista 7 ThinkPad Monitor File for Windows 2000 XP Vista 7 is in the following directory C SWTOOLS DRIVERS MONITOR Note If you cannot find this directory on your hard disk drive download the ThinkPad Monitor File for Windows 2000 XP Vista 7 from the ThinkPad Web site at http www lenovo com support site wss document do sitestyle lenovo amp lndocid tpad matrix Note Before you install this file make sure that the correct video driver has been installed For Windows 7 1 Right click on the desktop and click Personalize Click Display at the left Click Change display settings Click Advanced Settings Click the Monitor tab Click Properties Click the Driver tab Click Update Driver Select Browse my computer for driver
216. s 7 on page 20 e For Windows XP Click Start gt All Programs gt ThinkVantage gt ThinkVantage Fingerprint Software Lenovo ThinkVantage Tools The Lenovo ThinkVantage Tools program helps you work more easily and securely by providing easy access to various technologies such as e Lenovo ThinkVantage Toolbox e Power Manager e Rescue and Recovery e System Update To access the Lenovo ThinkVantage Tools program click Start gt All Programs gt Lenovo ThinkVantage Tools Note Lenovo ThinkVantage Tools is available only in Windows 7 Lenovo ThinkVantage Toolbox The Lenovo ThinkVantage Toolbox is a diagnostic program that works through the Windows operating system It enables you to view symptoms of computer problems and solutions for them and includes automatic notification when action is required computing assistance and advanced diagnostics and diagnostic history For further information about diagnosing problems see Diagnosing problems using Lenovo ThinkVantage Toolbox on page 131 To open Lenovo ThinkVantage Toolbox do the following e For Windows 7 See Accessing applications in Windows 7 on page 20 e For Windows XP Click Start gt All Programs gt ThinkVantage gt Lenovo ThinkVantage Toolbox For additional information about running the Lenovo ThinkVantage Toolbox program refer to the Lenovo ThinkVantage Toolbox help system Message Center Plus The Message Center Plus displays messages to in
217. s of your computer display For details refer to the instructions in Location of the UltraConnect wireless antennas on page 166 H Integrated high sensitivity webcam Your computer may have an integrated high sensitivity webcam By using this camera you can take pictures or hold a video conference 4 User Guide E Built in microphone The built in microphone captures sound and voice when it is used with an application program capable of handling audio i Numeric keypad Your computer has a numeric keypad that can be used to quickly input numbers i Power switch Use the power switch to turn on the computer To turn off your computer use the Start menu shutdown options If you cannot turn off the computer by this method press and hold the power switch for 2 seconds If your computer stops responding and you cannot turn it off press and hold the power switch for 4 seconds or more If the system is still not reset remove the ac power adapter and the battery The power switch can also be programmed via Power Manager to shut down the computer or put it into sleep standby or hibernation Fingerprint reader Your computer may have an integrated fingerprint reader It enables you to log on to your computer by using your fingerprint without typing any passwords For details refer to the instructions in Using a fingerprint reader on page 65 E System status indicators illuminated ThinkPad logo The illuminated d
218. s of Lenovo or third parties All information contained in this document was obtained in specific environments and is presented as an illustration The result obtained in other operating environments may vary Lenovo may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you Any references in this publication to non Lenovo Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites The materials at those Web sites are not part of the materials for this Lenovo product and use of those Web sites is at your own risk Any performance data contained herein was determined in a controlled environment Therefore the result obtained in other operating environments may vary significantly Some measurements may have been made on development level systems and there is no guarantee that these measurements will be the same on generally available systems Furthermore some measurements may have been estimated through extrapolation Actual results may vary Users of this document should verify the applicable data for their specific environment Copyright Lenovo 2011 173 Trademarks The following terms are trademarks of Lenovo in the United States other countries or both Lenovo Access Connections Active Protection System Rescue and Recovery ThinkPad ThinkVantage TrackPoint UltraConnect UltraNav Intel and Intel Sp
219. s on the battery leads stop using the battery and obtain a replacement from the battery manufacturer Batteries can degrade when they are left unused for long periods of time For some rechargeable batteries particularly Lithium lon batteries leaving a battery unused in a discharged state could increase the risk of a battery short circuit which could shorten the life of the battery and can also pose a Safety hazard Do not let rechargeable Lithium lon batteries completely discharge or store these batteries in a discharged state Rechargeable battery notice Mroancen Do not attempt to disassemble or modify the battery pack Attempting to do so can cause an explosion or liquid leakage from the battery pack A battery pack other than the one specified by Lenovo or a disassembled or modified battery pack is not covered by the warranty If the rechargeable battery pack is incorrectly replaced there is danger of an explosion The battery pack contains a small amount of harmful substances To avoid possible injury Replace only with a battery of the type recommended by Lenovo Keep the battery pack away from fire Do not expose it to water or rain Do not attempt to disassemble it Do not short circuit it Keep it away from children Do not drop the battery pack Do not put the battery pack in trash that is disposed of in landfills When disposing of the battery comply with local ordinances or regulations The battery pack shoul
220. set the monitors in any relative position but the icons must touch each other 11 Click OK to apply the changes Note To change the color settings right click on the desktop and click Screen resolution Click Advanced Settings select the Monitor tab then set Colors For Windows XP Attach the computer to an external monitor Right click on the desktop and click Properties to open the Display Properties window Click the Settings tab Click the Monitor 2 icon Select the Extend my Windows desktop onto this monitor check box Click the Monitor 1 icon for the primary display the computer display Select the screen resolution and color quality of the primary display Click the Monitor 2 icon for the external monitor Select the screen resolution and color quality of the secondary display O O AON OA FKRWNY i Set the relative position of the each monitor by dragging its icon You can set the monitors in any relative position but the icons must touch each other 11 Click OK to apply the changes e Problem Display switching does not work Solution If you use the Extend desktop function disable it and change the display output location If a DVD movie or a video clip is playing stop the playback close the application and then change the display output location e Problem If you use the Extend desktop function you cannot set a higher resolution or higher refresh rate on the secondary disp
221. sion if the backup battery is incorrectly placed The lithium battery contains lithium and can explode if it is not properly handled or disposed of Replace only with a battery of the same type To avoid possible injury or death Do not 1 throw or immerse into water 2 allow it to heat to more than 100 C 212 F or 3 attempt to repair or disassemble it Dispose of it as required by local ordinances or regulations and your company s safety standards Chapter 2 Using your computer 39 Connecting to the network Your computer has one or more network adapters for connecting to the Internet and to your company s wired LAN or wireless LAN network Note Some models come with a built in wireless WAN card enabling you to establish wireless connections over remote public or private networks Access Connections is a connectivity assistant program for creating and managing location profiles Each location profile stores all the network and Internet configuration settings needed for connecting to a network infrastructure from a specific location such as a home or an office Note Access Connections does not support connection to wireless WAN network in China Ethernet connections You can connect to your network or a broadband connection such as DSL or CATV by use of the Ethernet feature built into your computer This feature enables you to do 1Gbps half or full duplex data transmission To connect to a network via Ethernet yo
222. sion technology based on the 802 16 standard provides you with a last mile broadband connectivity similar to that offered by cable or ADSL but without the need to physically connect a cable to the PC To use the WiMAX feature start Access Connections on page 21 Checking wireless connection status Access Connections Gauge Windows 7 If your computer is running Windows 7 the Access Connections Gauge in the task bar displays the signal strength and status of your wireless connection Note To display Access Connections Gauge in the task bar see the Help in Access Connections Chapter 2 Using your computer 45 You can find more detailed information about the signal strength and status of your wireless connection by opening Access Connections or by right clicking the Access Connections Gauge in the task bar and selecting View Status of Wireless Connection e Access Connections Gauge states wireless LAN itl Power to the wireless radio is off or no signal aii Power to the wireless radio is on The signal strength of the wireless connection is poor To improve signal strength move your system closer to the wireless access point tt a Power to the wireless radio is on The signal strength of the wireless connection is marginal tt acti Power to the wireless radio is on The signal strength of the wireless connection is excellent e Access Connections Gauge states wireless WAN mill no signal Signal
223. software and then click Let me pick from a list of device drivers on my computer 10 Click Have Disk 11 Specify path C SWTOOLS DRIVERS MONITOR to this monitor INF Then click Open 12 Click OK 13 Confirm the correct display type then click Next O AON DO FW DY 14 Windows has finished installing Click Close 15 Click Close for Display Properties 16 Click OK in the Monitor tab 17 Click OK and close the Display Settings window For Windows XP 1 Right click on the desktop and select Properties from the pop up menu Chapter 8 Advanced configuration 111 2 Select the Settings tab 3 Click the Advanced tab 4 Select the Monitor tab 5 Select Plug and Play Monitor from the monitor type list 6 Click Properties 7 Select the Driver tab and click Update Driver The Hardware Update Wizard starts 8 Select No not this time for Windows Update connection and then click Next 9 Select Install from a list or specific location Advanced 10 Click Next 11 Select Don t search I will choose the driver to install 12 Click Next 13 Click Have Disk 14 Click Browse 15 Specify C SWTOOLS DRIVERS MONITOR as location directory and select TPLCD INF 16 Click OK 17 System will show ThinkPad Display Click Next System will copy ThinkPad Monitor INF file and color profile 18 Click Finish and then Close 19 Click the Color Management tab 20 Click Add 21 Select TPFLX ICM or TPLCD ICM and click Add
224. space than expected on your HDD i PCI Express Mini Card slot for wireless LAN WiMAX Your computer might include a PCI Express Mini Card for wireless LAN WiMAX in the PCI Express Mini Card slot which enables wireless LAN WiMAX communications Rear view A Figure 6 ThinkPad Edge E420 and E520 rear view Ethernet connector H Fan louvers rear Ethernet connector Connect your computer to a LAN with the Ethernet connector 10 User Guide bancer To avoid the risk of electrical shock do not connect the telephone cable to the Ethernet connector You can only connect an Ethernet cable to this connector Two indicators to the lower right and left of the connector show the status of the network connection When your computer connects to a LAN and a session with the network is available the lower right indicator is solid green While data is being transmitted the lower left indicator blinks yellow For details refer to the instructions in Access Connections on page 21 H Fan louvers rear The internal fan and louvers enable air to circulate in the computer and cool the central processor Note To avoid impeding airflow do not place any obstacle in front of the fan Status indicators The status indicators show the current status of your computer Chapter 1 Product Overview 11 System status indicators Note Your computer keyboard might look different from the illustration above The illuminated dot in
225. ss the x key This moves the entry to the Boot priority order list Optical drive problems Problem The optical drive such as a CD DVD or CD RW drive does not work Solution Make sure that the computer is turned on and a CD DVD or CD RW is properly loaded on the center pivot of the drive You should hear a click Make sure that the drive connector is firmly connected to the computer If you use an option that has a bay for installing the drive make sure that the option is firmly connected to the computer and works properly Make sure that the drive tray is firmly closed Make sure that the device drivers are correctly installed Problem You hear a noise from the drive when the CD DVD or CD RW is spinning Solution If the disc is not properly loaded on the center pivot of the drive it may rub against the drive cover and make a noise Make sure that the disc is loaded properly in the drive Problem The tray does not open even if you press the eject button Solution When your computer is not turned on pressing the eject button does not cause the drive tray to open Make sure that the computer is turned on and that the drive connector is firmly connected to the computer If the tray still does not open make sure that the computer is running and insert the end of a straightened paper clip into the emergency eject hole The tray will open Problem An optical medium such as a CD a DVD or a CD RW cannot be read
226. stem e Open operating system search e Open My Computer 30 User Guide Using the UltraNav pointing device Your computer may come with the UltraNav pointing device The UltraNav consists of the TrackPoint and the touch pad each of which is itself a pointing device with both basic and extended functions You can configure both devices by choosing the settings you prefer as follows e Set both the TrackPoint and the touch pad as pointing devices This setting enables the use of all the basic and extended functions of the TrackPoint and the touch pad e Set the TrackPoint as the main pointing device and the touch pad for extended functions only This setting enables the use of all basic and extended functions with the TrackPoint while limiting the use of the touch pad to scrolling tap zones and slow motion pointer functions e Set the touch pad as the main pointing device and the TrackPoint for the extended functions only This setting enables the use of all basic and extended functions with the touch pad while limiting the use of the TrackPoint to scrolling and Magnifying Glass functions e Set the TrackPoint as the main pointing device and disable the touch pad e Set the touch pad as the main pointing device and disable the TrackPoint Changing the UltraNav settings You can change your settings of UltraNav in the UltraNav tab of the Mouse Properties window e For Windows 7 Click Start gt Control Panel gt Hardware and Sound
227. t and record any messages or error codes If the test returns any failing error codes or messages call the Customer Support Center with the codes or messages and the computer in front of you A technician will assist you further Copyright Lenovo 2011 125 14 If required you can find your country s Customer Support Center at the following Web address http www lenovo com support site wss document do sitestyle lenovo amp lndocid migr 4hwse3 When calling the Customer Support Center please make sure you have your machine model type serial number and the computer in front of you Also if the machine is producing error codes it is helpful to have the error screen on or the message written down Making sure device drivers are current Device drivers are programs that contain instructions for the operating system about how to operate or drive a certain piece of hardware Each hardware component on your computer has its own specific driver If you add a new component the operating system needs to be instructed on how to operate that piece of hardware After you install the driver the operating system can recognize the hardware component and understand how to use it Note Because drivers are programs like any other file on your computer they are susceptible to corruption and might not perform properly if corruption occurs It is not always necessary to download the latest drivers However you should download the latest driver f
228. the Internet you can find your location on a real time map provided by Google Maps or Microsoft Bing Maps To open ThinkVantage GPS do the following e For Windows 7 See Accessing applications in Windows 7 on page 20 e For Windows XP Click Start gt All Programs gt ThinkVantage gt ThinkVantage GPS 24 User Guide Chapter 2 Using your computer This chapter provides information on using some of the computer components This chapter contains the following topics e Registering your computer on page 25 e Frequently asked questions on page 25 e Special keys and buttons on page 26 e Using the UltraNav pointing device on page 31 e Power management on page 35 e Connecting to the network on page 40 e Using a projector or external display on page 47 e Using audio features on page 51 e Using an integrated camera on page 52 e Using optical drive on page 52 e Using an ExpressCard or a Flash Media Card on page 53 Registering your computer When you register your computer information is entered into a database which enables Lenovo to contact you in case of a recall or other severe problem In addition some locations offer extended privileges and services to registered users When you register your computer with Lenovo you will also receive the following benefits e Quicker service when you call Lenovo for help e Automatic notification of free so
229. the ThinkPad logo on the outer lid of your computer and on the palm rest works as a system status indicator it shows whether the computer is in sleep standby hibernation or normal mode The meaning of the indicator is as follows e Red The computer is on in normal mode e Fast blinking red The computer is entering sleep Standby or hibernation mode e Slow blinking red The computer is in sleep standby mode Off The computer is off or in hibernation mode 12 User Guide Power status indicators Your computer has an indicator that shows the status of ac power Note Your computer keyboard might look different from the illustration above The meaning of the indicator is as follows e Green The ac power adapter is connected If a battery is installed on the computer it is charged when this indicator is green e Off The ac power adapter is not connected On screen indicators Some indicators are displayed on the screen Caps Lock Caps Lock mode is enabled You can enter all alphabetic characters A Z in uppercase without pressing the Shift key Wireless status Press F9 to enable or disable the wireless features You can quickly change the power state of each feature in the list For information on the wireless features refer to Wireless connections on page 40 Locating important product information This section provides information to help you locate your machine type and model label FCC ID and IC
230. tion requirements of EU Council Directive 2004 108 EC on the approximation of the laws of the Member States relating to electromagnetic compatibility Lenovo cannot accept responsibility for any failure to satisfy the protection requirements resulting from a nonrecommended modification of the product including the installation of option cards from other manufacturers This product has been tested and found to comply with the limits for Class B Information Technology Equipment according to European Standard EN 55022 The limits for Class B equipment were derived for typical residential environments to provide reasonable protection against interference with licensed communication devices C German Class B compliance statement Deutschsprachiger EU Hinweis Hinweis f r Ger te der Klasse B EU Richtlinie zur Elektromagnetischen Vertr glichkeit Dieses Produkt entspricht den Schutzanforderungen der EU Richtlinie 2004 108 EG fr her 89 336 EWG zur Angleichung der Rechtsvorschriften Uber die elektromagnetische Vertraglichkeit in den EU Mitgliedsstaaten und halt die Grenzwerte der EN 55022 Klasse B ein Um dieses sicherzustellen sind die Ger te wie in den Handbuchern beschrieben zu installieren und zu betreiben Des Weiteren d rfen auch nur von der Lenovo empfohlene Kabel angeschlossen werden Lenovo bernimmt keine Verantwortung f r die Einhaltung der Schutzanforderungen wenn das Produkt ohne Zustimmung der Lenovo ver ndert bzw wenn Erwe
231. tional information about Lenovo and our products what to do if you experience a problem with your computer and whom to call for service should it be necessary Information about your computer and preinstalled software if any is available in the documentation that comes with your computer That documentation includes printed books online books README files and help files In addition information about Lenovo products is available on the World Wide Web Microsoft Service Packs are the latest software source for Windows product updates They are available via Web download connection charges may apply or via disc For more specific information and links go to http Awww microsoft com Lenovo offers Up and Running technical assistance with installation of or questions related to Service Packs for your Lenovo preloaded Microsoft Windows product For information please contact the Customer Support Center Using diagnostic programs Many computer problems can be solved without outside assistance If you experience a problem with your computer the first place to start is the troubleshooting information of your computer documentation If you suspect a software problem see the documentation including README files and online help that comes with the operating system or application program ThinkPad Notebooks come with a set of diagnostic programs that you can use to help you identify hardware problems See Diagnosing problems on page 131
232. trical outlet Turn on the external monitor and the computer Press F6 to change the display output location to the external monitor Note After pressing F6 you will need to wait for a moment before the image appears Right click on the desktop and click Properties to open the Display Properties window Click the Settings tab Click Advanced Click the Monitor tab Select the correct refresh rate e Problem Wrong characters appear on the screen Solution Did you follow the correct procedure in installing the operating system or application program If you did have the external monitor serviced e Problem The Extend desktop function does not work Solution Enable the Extend desktop function by doing the following For Windows 7 1 N OO fF W PD Connect the external monitor to the monitor connector and then connect the monitor to an electrical outlet Turn on the external monitor and the computer Right click on the desktop and click Screen resolution Click the Monitor 2 icon Select Extend these displays for Multiple displays Click the Monitor 1 icon for the primary display the computer display Select the Resolution of the primary display Chapter 10 Troubleshooting computer problems 147 8 Click the Monitor 2 icon for the external monitor 9 Select the Resolution of the secondary display 10 Set the relative position of the each monitor by dragging its icon You can
233. ts the high definition multimedia interface HDMI port a next generation digital audio video interface that enables you to connect it to a compatible digital audio device or video monitor such as an HDTV i Combo audio jack To listen to the sound from your computer connect a headphone or a headset that has a 3 5mm 4 pole plug to the combo audio jack Notes e If you are using a headset with a function switch for example a headset for an iPhone mobile digital device do not press this switch while using the headset If you press it the headset microphone will be disabled and the internal microphone will be enabled instead e The combo audio jack does not support a conventional microphone For more information about the audio devices supported by the combo audio jack of your computer see Using audio features on page 51 Media card reader slot Depending on the model your computer may have a media card reader slot The media card reader supports the following cards e SD card e SDHC card e SDXC card e MultiMediaCard 8 User Guide Note Your computer does not support the Content Protection for Recordable Media CPRM feature for SD cards For details refer to the instructions in Using an ExpressCard or a Flash Media Card on page 53 Bottom view 1 s4 a a g Figure 5 ThinkPad Edge E420 and E520 bottom view Battery H SiM card slot EJ PC Express Mini Card slot for wireless WAN EJ Memory upgr
234. u can use Access Connections bancer Your computer has an Ethernet connector To avoid the risk of electrical shock do not connect the telephone cable to the Ethernet connector Wireless connections Wireless connection is the transfer of data without the use of cables by means of radio waves only Depending on the frequency used for data transmission the area covered or the type of the device used for data transfer the following categories of wireless networks may be available to you Wireless LAN A wireless local area network covers a relatively small geographic area such as an office building or a house Devices based on the 802 11 standards can connect to this network Wireless WAN A wireless wide area network covers a broader geographic area Cellular networks are used for data transmission and access is provided by a wireless service carrier Bluetooth One of a number of technologies used to create a wireless personal area network Bluetooth can connect devices a short distance from one another and is commonly used for connecting peripheral devices to a computer transferring data between hand held devices and PC or remotely controlling and communicating with devices such as mobile phones WiMAX Worldwide Interoperability for Microwave Access This long range wireless data transmission technology based on the 802 16 standard is expected to provide the user a last mile broadband connectivity similar to that provid
235. u will have to type the user or master hard disk password in order to start your computer and get access to your operating system Changing or removing a hard disk password Follow steps 1 through 7 in Setting a hard disk password on page 61 typing your password to get access to the ThinkPad Setup program To To change or remove the User hard disk password do as follows To change the hard disk password type the current password in the Enter Current Password field Then type the new password in the Enter New Password field and retype the password you just entered to verify it in the Confirm New Password field Press Enter and a Setup Notice window is displayed Press F10 to exit from the Setup Notice window The user hard disk passwords will be changed To remove the hard disk password type the current password in the Enter Current Password field Then leave the Enter New Password and Confirm New Password fields blank and press Enter A Setup Notice window is displayed Press F10 to exit from the Setup Notice window The user hard disk passwords will be removed change or remove the User Master hard disk password select User HDP or Master HDP If you choose User HDP do one of the following To change the user hard disk password type the current user hard disk password or the current master hard disk password in the Enter Current Password field Then type the new user hard disk password in the Enter New Password field a
236. uter For details refer to the instructions in ThinkPad Edge E420 special keys on page 27 UltraNav Ej TrackPoint pointing stick TrackPoint buttons Touch pad buttons Touch pad The keyboard contains the unique TrackPoint pointing device Pointing selecting and dragging are all part of a single process that you can perform without moving your fingers from typing position Move your fingertip across the UltraNav touch pad to move the pointer The TrackPoint and touch pad buttons provide functions similar to those of a mouse and its buttons Bluetooth antenna If your computer has integrated bluetooth features refer to Using Bluetooth for more information Volume control buttons The built in volume buttons enable you to quickly adjust the volume or mute the sound from your computer Chapter 1 Product Overview 3 For details refer to the instructions in ThinkPad Edge E420 special keys on page 27 ThinkPad Edge E520 front view E Integrated high sensitivity webcam EE UltraConnect wireless antennas right El System status indicators illuminated ThinkPad logo E Built in stereo speaker right EE TrackPoint pointing stick Built in stereo speaker left UltraConnect wireless LAN WiMAX antennas and wireless WAN antennas left Eq UltraConnect wireless LAN WiMAX antennas and wireless WAN antennas right The built in antennas for the wireless communication are located at the top left and top right portion
237. uthentication If your hands are too dry apply lotion to them 150 User Guide Battery and power This section tells what to do if you have a battery and power problem This section includes five topics Battery ac power adapter Power Power button Startup and Sleep standby and hibernation Check these topics to find the related information Battery problems e Problem The battery pack cannot be fully charged by the power off method in the standard charge time for your computer Solution The battery pack might be over discharged Do the following 1 Turn off the computer 2 Make sure that the over discharged battery pack is in the computer 3 Connect the ac power adapter to the computer and let it charge If the optional Quick Charger is available use it to charge the over discharged battery pack If the battery pack cannot be fully charged in 24 hours use a new battery pack e Problem Your computer shuts down before the battery status indicator shows empty or Your computer operates after the battery status indicator shows empty Solution Discharge and recharge the battery pack e Problem The operating time for a fully charged battery pack is short Solution Discharge and recharge the battery pack If your battery s operating time is still short use a new battery pack e Problem The computer does not operate with a fully charged battery pack Solution The surge protector in the battery pack might be
238. volume down F2 Speaker volume up F3 If you mute the sound and then turn off your computer the sound will remain muted when you turn on your computer again To turn on the sound press the Speaker volume up or Speaker volume down keys Microphone mute F4 When you press the microphone mute key all of the recording devices are set on mute or unmute this is the default setting Camera mute F5 During a video conference you can control the video streaming from the integrated camera by pressing this key The video output will be grayed out and the audio streaming will continue Display management keys Switching a display output location F6 Switch between the computer display and an external monitor Windows will show these display options e Computer display only LCD e Computer display and external monitor same image e Computer display and external monitor the Extend desktop function e External monitor only Chapter 2 Using your computer 29 Note To switch between the computer display and an external monitor the Win P key combination is also available Note This function is not supported if different desktop images are displayed on the computer display and the external monitor the Extend desktop function Note This function does not work while a DVD movie or a video clip is playing Display brightness down F7 The computer display becomes dimmer The purpose of this method is to change the brightness level
239. wireless radio is on The signal strength of the wireless connection is poor To improve signal strength move your system closer to the wireless access point e Wireless status icon states wireless WAN Power to the WAN radio is off No association No signal Signal level 1 Signal level 2 Signal level 3 Note If you have trouble in making a connection try moving your computer closer to your wireless access point Enabling or disabling the wireless feature To enable or disable the wireless feature press F9 A list of wireless features is displayed You can turn the feature on and off with a single click You can also enable or disable the feature by the following procedures To enable the wireless feature do as follows 1 Click the Access Connections wireless status icon in the system tray 2 Click Power On Wireless Radio To disable the wireless feature do as follows e Click the Access Connections wireless status icon in the system tray e Click Power Off Wireless Radio Note If your computer is a Windows 7 model click Show hidden icons in the task bar The Access Connections wireless status icon is displayed To add it to the task bar permanently click Customize and proceed to customize the settings For more information about the icon see the Help in Access Connections Using a projector or external display Your computer comes with many features to increase the enjoyment of your computer and help you giv
240. ws XP operating system do the following 1 From the Windows desktop click Start gt All Programs gt ThinkVantage gt Rescue and Recovery The Rescue and Recovery program opens 2 Inthe Rescue and Recovery main window click Launch advanced Rescue and Recovery gt Back up your hard drive and select backup operation options 3 Follow the instructions on the screen to complete the backup operation Performing a recovery operation This section provides instructions on how to perform a recovery operation using the Rescue and Recovery program on different operating systems e To perform a recovery operation using the Rescue and Recovery program on the Windows 7 operating system do the following 1 From the Windows desktop click Start gt All Programs gt Lenovo ThinkVantage Tools gt Enhanced Backup and Restore The Rescue and Recovery program opens 2 Inthe Rescue and Recovery main window click the Launch advanced Rescue and Recovery arrow 3 Click the Restore your system from a backup icon Chapter 5 Recovery overview 71 4 Follow the instructions on the screen to complete the recovery operation e To perform a recovery operation using the Rescue and Recovery program on the Windows XP operating system do the following 1 From the Windows desktop click Start gt All Programs gt ThinkVantage gt Rescue and Recovery The Rescue and Recovery program opens 2 Inthe Rescue and Recovery main window click Launc
241. y safety standards and recommendations Lenovo believes they are safe for use by consumers These standards and recommendations reflect the consensus of the scientific community and result from deliberations of panels and committees of scientists who continually review and interpret the extensive research literature In some situation or environment the use of integrated wireless cards may be restricted by the proprietor of the building or responsible representatives of the organization These situations and areas may for example include e Using the integrated wireless cards on board of airplanes in hospitals or near petrol stations blasting areas with electro explosive devices medical implants or body worn electronic medical devices e g pace makers e In any other environment where the risk of interference to other devices or services is perceived or identified as harmful If you are uncertain of the policy that applies on the use of wireless devices in a specific organization e g airport or hospital you are encouraged to ask for authorization to use integrated wireless cards prior to turning on the computer Location of the UltraConnect wireless antennas ThinkPad models feature an integrated diversity antenna system built into the display for optimal reception enabling wireless communication wherever you are There are two types of anntena locations Your computer corresponds to one of the following Type 1 Antenna locati
242. yhole Left side view Figure 4 ThinkPad Edge E420 and E520 left side view Note Your computer keyboard might look different from the illustration above Fan louvers left H Monitor connector EJ USB connectors E eSATA USB combo connector H HDMI port i Combo audio jack Chapter 1 Product Overview 7 Fa Fan louvers left The internal fan and louvers enable air to circulate in the computer and cool the central processor Note To avoid impeding airflow do not place any obstacle in front of the fan E Monitor connector You can attach an external monitor or a projector to your computer to display computer information For details refer to the instructions in Attaching an external monitor on page 48 EJ USB connectors The Universal Serial Bus connectors are used for connecting devices compatible with a USB interface such as a printer or a digital camera Note Your computer is compatible with USB 1 1 and 2 0 Ej eSATA USB combo connector The Universal Serial Bus connectors are used for connecting devices compatible with a USB interface such as a printer or a digital camera Note Your computer is compatible with USB 1 1 and 2 0 You can also connect an external SATA device such as an external hard disk drive to this connector on some models Note To avoid damaging the connector be careful when you attach a cable from the external SATA device to the connector H HDMI port Your ThinkPad Notebook suppor
243. you enter a wrong supervisor password more than three times Confirm the supervisor password and try again To clear the error enter the ThinkPad Setup Message 0200 Hard disk error Solution The hard disk is not working Make sure the hard disk drive is attached firmly Run the ThinkPad Setup then make sure the hard disk drive is not disabled in the Startup menu Message 021x Keyboard error Chapter 10 Troubleshooting computer problems 133 Solution Make sure that there are no objects placed on the keyboard or if you have one the external keyboard Turn off the computer and turn off all attached devices Turn on the computer first then turn on the attached devices If you still see the same error code do the following If an external keyboard is connected do the following Turn off the computer and disconnect the external keyboard then turn on the computer Make sure that the built in keyboard operates correctly If it was have the external keyboard serviced Make sure that the external keyboard is connected to the correct connector Test the computer by using Lenovo ThinkVantage Toolbox If the computer stops during the test have the computer serviced Message 0230 Shadow RAM error Solution The shadow RAM failed Test your computer s memory with Lenovo ThinkVantage Toolbox If you added a memory module just before turning the computer on reinstall it Then test the memory with Lenovo ThinkVantage To

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