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HP ProOne 600 G1

1. On 146 Solving processor para DRE QU 148 Solving CD ROM and DVD problems buit eap toa tuia 149 Solving USB flash drive problems sae scu e EDEN RUNE ne tea E PER ha va bet MER PME 151 Solving front panel component problems 152 Solving Internet access problems 152 Solving software problems opone tO RU edad bun o 154 9 System backup and recovery E RERO MA ATA PRA TUUS 156 Backing up restoring and recovering in Windows 8 156 Creating recovery media and backups 157 Restoring and recovering using Windows 8 tools sssssssssseee 158 Using Windows 8 Refresh 158 Using Windows 8 Reset sieur ikke nne Aa pl 159 Recovery using the Windows 8 recovery USB flash drive 160 Recovery using Windows 8 operating system media purchased separately 161 Backing up restoring and recovering in Windows 7 e 162 Creating recovery media EUER nieder aera ert aa pros nsn 162 Creating recovery media using HP Recovery Manager select models only 163 Creating recovery discs with HP Recovery Disc Creator select models only
2. Spare part Description number 701671 101 Keyboard USB Smartcard CCID for use in Switzerland 701671 111 Keyboard USB Smartcard CCID for use in Sweden 701671 121 Keyboard USB Smartcard CCID for use in French Canada 701671 131 Keyboard USB Smartcard CCID for use in Portugal 701671 141 Keyboard USB Smartcard CCID for use in Turkey 701671 151 Keyboard USB Smartcard CCID for use in Greece 701671 161 Keyboard USB Smartcard CCID for use in Latin America 701671 171 Keyboard USB Smartcard CCID for use in Saudi Arabia 701671 181 Keyboard USB Smartcard CCID for use in Belgium 701671 201 Keyboard USB Smartcard CCID for use in Brazil 701671 211 Keyboard USB Smartcard CCID for use in Hungary 701671 221 Keyboard USB Smartcard CCID for use in the Czech Republic and Slovakia 701671 231 Keyboard USB Smartcard CCID for use in Slovenia 701671 251 Keyboard USB Smartcard CCID for use in Russia 701671 261 Keyboard USB Smartcard CCID for use in Bulgaria 701671 271 Keyboard USB Smartcard CCID for use in Romania 701671 281 Keyboard USB Smartcard CCID for use in Thailand 701671 291 Keyboard USB Smartcard CCID for use in Japan 701671 371 Keyboard USB Smartcard CCID for use internationally 701671 Keyboard USB Smartcard CCID for use in the People s Republic of China 701671 AB1 Keyboard USB Smartcard CCID for use in Taiwan 701671 B41 Keyboard USB Smartcard CC
3. 188 189 1 Product features Overview lt The HP ProOne 600 G1 All in One offers the following features e Integrated All in One form factor Full HD IPS LCD display 1920 x 1080 with LED backlighting o 54 6 21 5 inch diagonal Swivel pad under base of stand e Adjustable tilt e Optional height adjustable and reclining stand e Removable panel on the back of the computer allows users or technicians to easily and efficiently service the PC e mounting holes 100 mm x 100 mm e 4th generation Intel Core processors Overview 2 Up to 2 TB Hard Drive 160 GB Solid State Drive 256 GB Self encrypting Solid State Drive 500 GB Self encrypting Drive 1 TB Solid State Hard Drive Optional Tray load HP SuperMulti DVD RW SATA Optical Disc Drive DVD ROM Disc Drive or Slim BDXL Blu ray Writer Intel Q85 Express chipset Two SODIMM slots with up to 16 GB of DDR3 SDRAM memory and dual channel memory support Intel integrated graphics DisplayPort video out with audio for second display support Optional MXM graphics card DP audio DP to VGA DVI HDMI dongle support Integrated Gigabit Ethernet Intel i217LM GbE LOM Wireless connectivity optional o Intel Advanced N 6205 WLAN 802 11 a b g n WIAN and Bluetooth Combo Card 802 11 a b g n Bluetooth 4 0 Optional integrated full HD
4. Setup Field Name Comment Label Product Name Enter the Model name number or marketing name Flexbuild Serial Number Enter the Serial Number of Unit Support SKU Number Enter the SKU or Product Number including Localization Code Support Asset Tag Enter the 18 byte identifier assigned to the computer Support Feature Byte Enter the Feature Byte string The feature byte string is case sensitive Flexbuild The label includes spaces after every four characters You can enter or ignore these spaces their only purpose is to help with data entry There is a character limitation of 40 bytes per line When you reach this limit go to the next line to continue data entry BIOS ignores the spaces and lines If you make an error during data entry the data will not validate and the computer asks you to correct your data input Build ID The Build ID of the unit Flexbuild 84 Chapter 5 Removal and Replacement Procedures All in One AIO Chassis Card reader board Description Spare part number Card reader board 732504 001 The card reader board is located on the right side of the system board It is secured with two screws WW To remove the card reader board 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 33 2 Remove the access panel see Access panel on page 37 Card reader board 85 3 Remove the two Phillips screws 1 that secure the board to the system board
5. elata 35 Installing an access panel security screw sssssssseeen eene 36 Access panel sissekanne bus ee EUR MERE wa dd Vee open ee ep il nae Ra E olei cett 37 sop MD 39 Height adjustable recline stand optional 39 Tilt swivel stand optional Laucsaccesepeok eu ne tease Rund 40 lower concio 42 MESA mounting adapter 43 Drives mc 45 Replacing the hard disc drive with a 3 5 inch hard disc drive or single 2 5 inch drive 45 Replacing the optical disc drive 47 MEMORY CRM TES 50 BOG MNT m 53 Seral POr cirsgabepsrebedvie aoveacs sents saad sree natant ina biam base itle iie Ret mv EAE 33 Webcam module ee e essen th ness e rhet hse e erret sese eret EPE EEES eseon eneen 57 Converter Board MERI a een eee er MIA 59 Heat sink Graphics board and processor dd uite icpdb nip x ida ER 61 Graphics heat sink acl A a 61 ET 62 Processor e 64 mSATA Solid State Dr
6. Hardware Power Management SATA Power Management Enables or disables SATA bus and or device power management Default is enabled S5 Maximum Power Savings Turns off power to all nonessential hardware when system is off to meet EUP Lot 6 requirement of less than 0 5 Watt power usage Default is disabled PCI Express x16 Slot 1 Sets Active State Power Management ASPM of the bus ASPM lets you set lower power modes that activate when the bus is not being used Options are Disabled LOs L1 LOs and L1 Default is ASPM Disabled PCI Express x1 Slot 1 Sets Active State Power Management ASPM of the bus ASPM lets you set lower power modes that activate when the bus is not being used Options are Disabled LOs L1 LOs and L1 Default is ASPM Disabled Network Controller Sets ASPM of the bus ASPM lets you set lower power modes that activate when the bus is not being used Options are Disabled LOs L1 LOs and L1 Default is ASPM Disabled USB 3 0 Controller Sets ASPM of the bus ASPM lets you set lower power modes that activate when the bus is not being used Options are Disabled LOs L1 LOs and L1 Default is ASPM Disabled Thermal Fan idle mode This bar graph controls the minimum permitted fan speed NOTE This setting only changes the minimum fan speed The fans are still automatically controlled Computer Setup F10 Utilities 111 Computer Setup Advanced 112 configuration Ej NOT
7. POST numeric codes and text messages 171 Control panel message 164 MemorySize Error Description Memory configuration incorrect Recommended action 1 Run Computer Setup or Windows utilities 2 Make sure the memory module s are installed properly 3 If third party memory has been added test using HP only memory 4 Verify proper memory module type 201 Memory Error RAM failure 1 Ensure memory modules are correctly installed 2 Verify proper memory module type 3 Remove and replace the identified faulty memory module s 4 If the error persists after replacing memory modules replace the system board 213 Incompatible Memory Module in Memory Socket s X X A memory module in memory socket identified in the error message is missing critical SPD information or is incompatible with the chipset 1 Verify proper memory module type 2 Try another memory socket 3 Replace DIMM with a module conforming to the SPD standard 214 DIMM Configuration Warning Populated DIMM Configuration is not optimized Rearrange the DIMMs so that each channel has the same amount of memory 219 ECC Memory Module Detected ECC Modules not supported on this Platform Recently added memory module s support ECC memory error correction 1 If additional memory was recently added remove it to see if the problem remains 2 Check product documentation for memory support info
8. Description Spare part number Tilt swivel stand 732509 001 Height adjustment stand 698226 001 Two stands are available for the computer e Heightadjustable recline stand e Tilt swivel stand Height adjustable recline stand optional To remove the stand 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 33 2 Push the base of the stand down 1 and loosen the captive screws securing the stand to the unit 2 Stand 39 3 Lift the stand up and off the computer Tilt swivel stand optional To remove the stand 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 33 2 Push the release button 1 on the bottom of the stand and pull the back of the stand off 2 the computer 40 Chapter 5 Removal and Replacement Procedures All in One AIO Chassis 3 Push the base of the stand down 1 and loosen the captive screws securing the stand to the unit 2 4 Lift the stand up and off the computer Stand 41 Lower panel Description Spare part number Lower rear access panel 732488 001 The lower panel is located under the stand and on the bottom part of the computer To remove the access panel 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 33 Remove the access panel see Access panel on page 37 Remove the stand see Stand on page 39
9. e lt 9 evcoBeoeeeeeeeee o o 13 Lift the display panel from the frame Display panel 95 14 Disconnect the display cable from the display panel by pressing in on the tabs 1 on the side of the connector and pulling the cable from the connector 2 Be sure to correctly position the jumpers on the converter board for the installed display panel as follows ACAUTION Incorrect jumper placement can result in damage to the converter board and display panel To install a display panel reverse the removal procedures If you install a display panel from a different manufacturer than what was previously installed for example replace an LG panel with a Samsung panel you need to update BIOS with the new panel information Failure to do so may cause the new panel to function incorrectly To update BIOS with the new panel model information 1 Boot the computer 2 Repeatedly press F10 when the monitor light turns green to access the F10 Setup utility 3 Select Advanced select Device Options select LVDS Panel Select and then select the manufacturer for the new display panel 4 Save your settings exit F10 Setup and allow the computer to continue to the operating system When you change the LVDS setting to the installed panel type the BIOS reprograms the EDID with the correct data You must set the panel before the Auto select setting functions correctly 96 Chapter 5 Removal an
10. Bh oO Remove the screw 1 in the middle of the lower panel and detach the lower panel from the chassis 2 To replace the lower panel reverse the removal procedures 42 Chapter 5 Removal and Replacement Procedures All in One AIO Chassis VESA mounting adapter The VESA mounting adapter is located under the stand To remove the VESA mounting adapter 1 2 3 4 5 Prepare the computer for disassembly see Preparing to disassemble the computer on page 33 Remove the access panel see Access panel on page 37 Remove the stand see Stand on page 39 Remove the lower panel see Lower panel on page 42 Remove the two Torx screws 1 securing the adapter to the chassis VESA mounting adapter 43 6 Slide the adapter to the left 2 and then lift it off the chassis 3 To replace the VESA mounting adapter reverse the removal procedures 44 Chapter 5 Removal and Replacement Procedures All in One AIO Chassis Drives Replacing the hard disc drive with a 3 5 inch hard disc drive or a single 2 5 inch drive Description Spare part number Optical drives DVD RW drive 657958 001 DVD ROM drive 608394 001 Blu ray BD RW SuperMulti XL Drive 719157 001 Removable frame carrier 732060 001 Hard drives 2 TB 7200 rpm hard drive 616608 001 1 TB 7200 rpm hard drive 667719001 500 GB 7200 rpm hard drive 3 5 inch 613208 001 500 GB 7200 rpm 2 5 in
11. Save Changes and Exit Saves changes to system configuration or default settings and exits Computer Setup Computer Setup F10 Utilities 101 Computer Setup Storage Ej NOTE Support for specific Computer Setup options may vary depending on the hardware configuration Table 6 2 Computer Setup Storage Option Description Device Lists all installed BIOS controlled storage devices Configuration When a device is selected detailed information and options are displayed The following options may be presented e Hard Disk Size model firmware version serial number connector color Translation mode ATA disks only Lets you select the translation mode to be used for the device This enables the BIOS to access disks partitioned and formatted on other systems and may be necessary for users of older versions of UNIX e g SCO UNIX version 3 2 Options are Automatic Bit Shift LBA Assisted User and Off Available only when the drive translation mode is set to User allows you to specify the parameters logical cylinders heads and sectors per track used by the BIOS to translate disk requests from the operating system or an application into terms the hard drive can accept Logical cylinders may not exceed 1024 The number of heads may not exceed 256 The number of sectors per track may not exceed 63 CAUTION Ordinarily the translation mode selected automatically by the BIOS should not be changed If th
12. 3 Click Change PC settings in the bottom right corner of the screen and then select General from the PC settings screen 4 Under Refresh your PC without affecting your files select Get started and follow the on screen instructions If Windows is not responding use these steps to start Refresh 1 If possible back up all personal files 2 f possible check for the presence of the HP Recovery partition From the Start screen type c and then select Computer NOTE If the HP Recovery partition is not listed or you cannot check for its presence you must recover using the recovery media you created see Recovery using the Windows 8 recovery USB flash drive on page 160 Or you must use the Windows 8 operating system media and the Driver Recovery media purchased separately see Recovery using Windows 8 operating system media purchased separately on page 161 P If the HP Recovery partition is listed restart the computer and then press esc while the company logo is displayed The computer Startup Menu displays 4 Press f11 to select the System Recovery option 5 Choose your keyboard layout 6 Select Troubleshoot 7 Select Refresh 8 Follow the on screen instructions to continue Using Windows 8 Reset NOTE You may be prompted for your permission or password when using Reset See Windows Help and Support for more information From the Start screen type h and then select Help and Support
13. Press and hold the power button for less than 4 seconds If the hard drive LED does not turn on white then 2 Check that the unit is plugged into a working AC outlet Open the access panel and check that the power button cable is properly connected to the system board Check that the power supply cables are properly connected to the system board Check to see if the 5V_aux light on the system board is turned on If it is turned on then replace the power button assembly If the 5V_aux light on the system board is off then replace the power supply Replace the system board Solving general problems 123 Solving power problems Common causes and solutions for power problems are listed in the following table Power supply shuts down intermittently Cause Solution If equipped with a voltage selector voltage selector switch on Select the proper AC voltage using the selector switch rear of computer chassis some models not switched to correct line voltage 115V or 230V Power supply will not turn on because of internal power Replace the power supply supply fault Computer powered off automatically and the Power LED flashes Red two times once every second followed by a two second pause and the computer beeps two times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Processor thermal protection activated 1 Ensure that the computer air vents are not blocked and the proc
14. a w e a ul uw e n m a 1 5535985 4 To install the card reader board reverse the removal procedures 86 Chapter 5 Removal and Replacement Procedures All in One AIO Chassis Power button board Description Spare part number Power button board 732490 001 The power button board is located on the bottom left corner of the computer It is covered by a Mylar shield and has two connectors and one screw To remove the power button board 1 NS Om omm Prepare the computer for disassembly see Preparing to disassemble the computer on page 33 Remove the access panel see Access panel on page 37 Remove the stand see Stand on page 39 Remove the lower panel see Lower panel on page 42 Remove the optical drive see Replacing the optical disc drive on page 47 Remove the left side panel see Side panels on page 73 Remove the speakers see Speakers on page 71 Power button board 87 8 Remove the Torx screw 1 that secures the Mylar that covers the power button board and then lift the Mylar from the computer 2 E NOTE On some models the left screw that secures the left speaker when viewed from the rear may also secure the Mylar a P wd e dT E Kk RY 9 Disconnect the two cables 1 from the board and then remove the Torx screw that secures the board to the computer 2 10 Remove the powe
15. not bend any cable sharply A sharp bend can break the internal wires e Never bend a SATA data cable tighter than a 30 mm 1 18 in radius Never crease a SATA data cable e not rely on components like the drive cage power supply or computer cover to push cables down into the chassis Always position the cables to lay properly by themselves 32 Chapter 4 Routine care SATA drive guidelines and disassembly preparation 5 Removal and Replacement Procedures All in One AIO Chassis The following sections provide information about disassembling various components of the computer Preparing to disassemble the computer To avoid injury and equipment damage always complete the following steps in order when opening the HP Pro All in One 1 Remove all media from the computer 2 Shut down the computer 3 After the system has completely shut down disconnect the power adapter from the back of the computer 4 Disconnect all other attached cables from the back of the computer Preparing to disassemble the computer 33 34 5 If the height adjustable recline stand is installed before laying the computer down for service position the computer vertically by grasping the sides of the display and then raise the display to the highest position Place the computer face down on a soft flat surface HP recommends that you set down a blanket towel or other soft cloth to protect the screen surface from scratches or othe
16. Boot Order list Chapter 8 Troubleshooting without diagnostics Nonsystem disk NTLDR missing message Cause Bootable hard drive is not attached as first in a multi hard drive configuration Solution If attempting to boot from a hard drive ensure it is attached to the system board dark blue SATA connector Bootable hard drive is not listed first in the Boot Order Computer will not boot from hard drive Cause The device is attached to a SATA port that has been hidden in Computer Setup Run the Computer Setup utility and select Storage Boot Order and ensure the bootable hard drive is listed immediately under the Hard Drive entry Solution Check SATA cable connections 2 Runthe Computer Setup utility and ensure Device Available is selected for the device s SATA port in Security gt Device Security Boot order is not correct Run the Computer Setup utility and change boot sequence in Storage gt Boot Order Hard Drive s Emulation Type is set to None some models Run the Computer Setup utility and change the Emulation Type to Hard Disk in the device s details under Storage gt Device Configuration Hard drive is damaged Computer seems to be locked up Cause Program in use has stopped responding to commands Observe if the front panel Power LED is blinking RED and if any beeps are heard See Appendix A POST error messages on page 170 to determine possible
17. Boot Sources Specify the order in which EFI boot sources such as a internal hard drive USB hard drive USB optical drive or internal optical drive are checked for a bootable operating system image Each device on the list may be individually excluded from or included for consideration as a bootable operating system source EFI boot sources always have precedence over legacy boot sources e Legacy Boot Sources Specify the order in which legacy boot sources such as a network interface card internal hard drive USB optical drive or internal optical drive are checked for a bootable operating system image Each device on the list may be individually excluded from or included for consideration as a bootable operating system source Specify the order of attached hard drives The first hard drive in the order will have priority in the boot sequence and will be recognized as drive C if any devices are attached NOTE To drag a device to a preferred place press Enter To remove the device from consideration as a bootable device press F5 You can use F5 to disable individual boot items as well as disable EFI boot and or legacy boot NOTE MS DOS drive lettering assignments may not apply after a non MS DOS operating system has started Shortcut to Temporarily Override Boot Order To boot one time from a device other than the default device specified in Boot Order restart the computer and press Esc to access the boot menu and then F9
18. Cause Solution Boot order is not correct Run the Computer Setup utility and change boot sequence in Storage gt Boot Order Removable Media Boot is disabled in the Computer Setup Run the Computer Setup utility and enable booting to utility removable media in Storage gt Storage Options Ensure USB is enabled in Storage gt Boot Order The computer boots to DOS after making a bootable flash drive Cause Solution Flash drive is bootable Install the flash drive only after the operating system boots Flash drive is defective Try a different flash drive Solving USB flash drive problems 151 Solving front panel component problems If you encounter problems with devices connected to the front panel refer to the common causes and solutions listed in the following table A USB device headphone or microphone is not recognized by the computer Cause Solution Device is not properly connected 1 Turn off the computer 2 Reconnect the device to the front of the computer and restart the computer The device does not have power If the USB device requires AC power be sure one end is connected to the device and one end is connected to a live outlet The correct device driver is not installed Install the correct driver for the device 2 You might need to reboot the computer The cable from the device to the computer does not work 1 If possible replace the cable 2 Restart the computer
19. to open the Settings charm 2 Select Change PC Settings select General and then under Advanced startup click Restart now 3 Select Troubleshoot select Advanced options and then select Automatic Repair Windows starts Automatic Repair 4 Select the account to use to begin Automatic Repair and type the password for the account Windows diagnoses the computer and attempts the repair it Illegal Operation has Occurred error message is displayed Cause Software being used is not Microsoftcertified for your version of Windows Solution Verify that the software is certified by Microsoft for your version of Windows see program packaging for this information Configuration files are corrupt If possible save all data close all programs and restart the computer Solving software problems 155 9 System backup and recovery Backing up restoring and recovering in Windows 8 Your computer includes tools provided by HP and Windows to help you safeguard your information and retrieve it if you ever need to These tools will help you return your computer to a proper working state or even back to the original factory state all with simple steps This section provides information about the following processes e Creating recovery media and backups e Restoring and recovering your system NOTE This section describes an overview of backing up restoring and recovering options For more det
20. 2 Repeatedly press F10 when the monitor light turns green to access the F10 Setup utility 3 Select Advanced select Device Options select LVDS Panel Select and then select the manufacturer for the new display panel 4 Save your settings exit F10 Setup and allow the computer to continue to the operating system When you change the LVDS setting to the installed panel type the BIOS reprograms the EDID with the correct data You must set the panel before the Auto select setting functions correctly System board 83 Updating SMBIOS Information When replacing the system board you must reprogram the SMBIOS information on the affected computer Failure to reprogram the board will result in eventual failure such as an activation failure need to reactivate the system or a system recovery failure To update SMBIOS information in Computer Setup 1 Turn on or restart the computer 2 Press Esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen E NOTE If you do not press Esc at the appropriate time you must restart the computer and again press Esc when the monitor light turns green to access the utility Press F10 to enter Computer Setup Goto Security gt System ID s 3 4 5 If necessary press Ctrl A to initiate edit mode 6 Edit the fields listed If the feature byte has data or is not editable then it was not cleared and cannot be edited System ID Setup Page
21. Cause Solution Computer is in Sleep state To resume from Sleep state press the power button CAUTION When attempting to resume from Sleep state do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data System has locked up Restart computer Computer date and time display is incorrect Cause Solution RTC real time clock battery may need to be replaced Reset the date and time under Control Panel Computer Setup can also be used to update the RTC date and time If NOTE Connecting the computer to a live AC outlet the problem persists replace the RTC battery See the prolongs the life of the RTC battery Removal and Replacement section for instructions on installing a new battery or contact an authorized dealer or reseller for RTC battery replacement To access Control Panel in Windows 7 select Start and then select Control Panel To access Control Panel in Windows 8 from the Start screen type c and then select Control Panel from the list of applications 120 Chapter 8 Troubleshooting without diagnostics Cursor will not move using the arrow keys on the keypad Cause The Num Lock key is turned on There is no sound or sound volume is too low Cause System volume may be set low or muted Cannot remove computer cover or access panel Cause Smart Cover Lock featured on some computers is locked Poor performance
22. In the following image the mSATA SSD is not shown To remove the mSATA SSD 1 3 4 Prepare the computer for disassembly see Preparing to disassemble the computer on page 33 Remove the access panel see Access panel on page 37 Remove the two Phillips screws that secure the SSD to the computer Lift the SSD to a 45 degree angle and then pull it away to remove it from the socket To install the mSATA SSD reverse the removal procedures E NOTE mSATA SSD are designed with a notch to prevent incorrect insertion 66 Chapter 5 Removal and Replacement Procedures All in One AIO Chassis WLAN module Description Spare part number HP WLAN 802 11 a g n 2x2 701398 001 HP WLAN 802 11 a b g n 2x2 695915 001 The WLAN module is located on the left side of the system board The module is secured with one Phillips screw and has two connected antennas E NOTE The procedure to replace the WLAN module must be performed by an HP technician E NOTE WLAN module appearance may vary nin To remove the WLAN module 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 33 Remove the access panel see Access panel on page 37 Remove the stand see Stand on page 39 Remove the lower panel see Lower panel on page 42 Remove the VESA mounting adapter see VESA mounting adapter on page 43 Pom Ww Disconnect the antenna cables from the module
23. RAID Allows DOS and boot access to RAID volumes Use this mode with the RAID device driver loaded in the operating system to take advantage of RAID features AHCI default option Allows operating systems with AHCI device drivers loaded to take advantage of more advanced features of the SATA controller NOTE The RAID AHCI device driver must be installed prior to attempting to boot from a RAID AHCI volume If you attempt to boot from a RAID AHCI volume without the required device driver installed the system will crash blue screen RAID volumes may become corrupted if they are booted to after disabling RAID Removable Media Boot Enables disables ability to boot the system from removable media Default is enabled Max eSATA Speed Allows you to choose 1 5 Gbps or 3 0 Gpbs as the maximum eSATA speed By default the speed is limited to 1 5 Gbps for maximum reliability CAUTION Consult your eSATA drive and cable manufacturer before enabling 3 0 Gpbs speed Some drive and cable combinations may not run reliably at 3 0 Gpbs Computer Setup F10 Utilities 103 104 Table 6 2 Computer Setup Storage continued DPS Self Test Allows you to execute self tests on ATA hard drives capable of performing the Drive Protection System DPS self tests NOTE This selection will only appear when at least one drive capable of performing the DPS tests is attached to the system Boot Order Allows you to e
24. assembly is not properly 3 If fan is plugged in but is not spinning then attached to the processor replace heat sink fan assembly 4 Contact an authorized reseller or service provider Red Power LED flashes three 3 Processor not installed not 1 Check to see that the processor is present times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved an indicator of bad processor 2 Reseat the processor Interpreting POST diagnostic front panel LEDs 179 180 Activity Beeps Possible Cause Recommended Action Red Power LED flashes four 4 Power failure power 1 Open the hood and ensure the 4 or 6 wire times once every second supply is overloaded power supply cable is seated into the followed by a two second connector on the system board pause Beeps stop after fifth iteration but LEDs continue until 2 Check if a device is causing the problem by problem is solved removing ALL attached devices Power on the system If the system enters the POST then power off and replace one device at a time and repeat this procedure until failure occurs Replace the device that is causing the failure Continue adding devices one at a time to ensure all devices are functioning properly 3 Replace the power supply 4 Replace the system board Red Power LED flashes five 5 Pre video memory error CAUTION To avoid damage to the DIMMs or times onc
25. data and power assembly spare part number 15 hard drive carrier spare part number 12 hard drive connector removing 97 hard drive isolation grommet spare partnumber 12 hard drive problems hard drive recovery Windows 7 166 Windows 8 158 hardware installation problems 140 heat sink removing 61 spare part numbers 61 125 190 Index heat sink assembly spare part number 17 height adjustment 6 height adjustment stand spare part number 11 height adjustable recline stand removing 39 Help and Support Windows 7 162 helpful hints 118 HP Recovery Disc Creator using 164 installing 2 5 inch drive single 45 3 5 inch hard disc drive 45 access panel security screw 36 battery 53 optical disc drive 47 Internet access problems intrusion sensor with cable spare part number 15 152 K keyboard cleaning 28 spare part numbers 12 keyboard problems 138 L label spare part number 12 LEDs blinking PS 2 keyboard left side panel spare part number 23 spare part numbers 11 lower panel removing 42 lower rear access panel spare part number 42 LVDS display cable spare part number 15 179 M media card reader problems 128 memory problems 146 memory module removing 50 spare part numbers monitor problems 129 mouse cleaning 29 problems 138 spare part numbers 12 mSATA SSD removing 66 14 16 N network problems 143 NFC assembly kit spare part number 12 numeric error codes 171 opening the comput
26. hard drive 3 5 inch 613208001 320 GB 7200 rpm hard drive 639135 001 256 GB Solid State Drive SSD self encrypting SED 680020 001 160 GB solid state drive 646809 001 128 GB solid state drive 665961 001 120 GB solid state drive 661841 001 Mass storage devices 13 Boards Description Spare part number 1 Webcam module 732510 001 2 Converter board 732493 001 3 AMD Radeon HD 7650A 2 GB MXM discrete graphics board 708866 001 4 WLAN modules HP WLAN 802 11 a g n 2x2 701398 001 HP WLAN 802 11 a b g n 2x2 695915 001 5 Power button board 732490 001 System board not illustrated For use in non Windows 8 models 700629 001 For use in models with Windows 8 Standard 700629 501 For use in models with Windows 8 Professional 700629 601 Memory modules PC3 10600 1333 MHz not illustrated 8 GB 689374 001 4 GB 689373 001 2 GB 689372 001 Processors include replacement thermal material not illustrated Intel Core 17 47705 3 1 GHz 8 MB L3 cache 732507 001 Intel Core 15 46705 3 1 GHz 6 L3 cache 732506 001 Intel Core i5 4570s 2 9 GHz 6 MB L3 cache 732505 001 14 Chapter Illustrated parts catalog Cables Description Spare part number 1 Power button board cable 698208 001 2 Backlight cable 732496 001 3 Optical drive cable data and power assembly 698221 001 4 Hard drive cable data and power assembly
27. 1 WLAN module 67 Remove the Phillips screw 2 that secures the module to the computer To install the WLAN module reverse the removal procedures A WLAN modules are designed with a notch to prevent incorrect insertion 68 Chapter 5 Removal and Replacement Procedures All in One AIO Chassis Graphics board Description Spare part number AMD Radeon HD 7650A 2 GB MXM discrete graphics board 708866 001 The graphics board is secured with two Torx screws Removing it allows access to the webcam and allows you to remove the main rear cover To remove the graphics board 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 33 Remove the access panel see Access panel on page 37 2 3 Remove the graphics heat sink see Graphics heat sink on page 61 4 Remove the two Phillips screws 1 that secure the board to the system board Graphics board 69 5 Rotate the board upward 2 and then pull it up and away from the connector to remove it from the computer 3 To replace the graphics board reverse the removal procedures 70 Chapter 5 Removal and Replacement Procedures All in One AIO Chassis Speakers Description Spare part number Speakers 698197 001 On products that ship with speakers the speakers are located at the bottom of the computer Two separate speakers are each secured by two Torx screws To remove the right speaker you have to
28. 164 Creating recovery discs rea S RR n 164 Backing up your information 165 Nude 165 System RECOVENY M ney 166 System Recovery when Windows is responding 166 System Recovery when Windows is not responding 167 System Recovery using recovery media select models only 167 Using HP Recovery Disc operating system discs select models only 168 10 POST error messes sities nei ei EUR ERAS SERA eR ES EAS E EpL 170 POST numeric codes and text messages Fla Xr S Prax Rx RU Fx n ARE RIA 171 viii Interpreting POST diagnostic front panel LEDs ssssss eee 179 11 Password security and resetting CMOS 182 Establishing a setup or power on password L5 eee teet tian rennen E ea aae ra 183 Resetting the setup and power on password 183 Clearing and resetting the CMOS etie tain osa udi tcd nibo Ra tb 184 Appendix A Power cord set requirements 186 General reg iremenis Den RO caren ee ae eee 186 Japanese power cord requirements 186 Country specific requirements ces poe M Aq EU RR denies 187 Appendix 4 E
29. 2 Remove the access panel see Access panel on page 37 Webcam module 57 3 Remove the two Torx screws that secure the webcam module bracket to the computer 4 Rotate the assembly to gain access to the connector on the module and then disconnect the cable from the module 5 remove the module from the bracket remove the two Phillips screws that secure the module and then separate the module from the bracket To install a webcam module reverse the removal procedures 58 Chapter 5 Removal and Replacement Procedures All in One AIO Chassis Converter board Description Spare part number Converter board 732493 001 The converter board is located on the left side of the computer viewed from behind under the main rear cover lt is secured with two Torx screws and has two connectors Use the same converter spare part for all display panels however you must change jumper settings on the board based on the display panel To remove the converter board 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 33 2 Remove the access panel see Access panel on page 37 3 Disconnect the two cables from the board 1 NOTE Be careful not to damage the cables when disconnecting them from the board Do not pull on the wires Converter board 59 4 Remove the two black Torx screws 2 that secure the board to the computer Note the converter bo
30. 7 Maintenance amp Service Guide HP ProOne 600 G1 All in One Copyright 2013 Hewlett Packard Development Company L P The information contained herein is subject to change without notice Microsoft and Windows are trademarks of Microsoft Corporation in the U S and other countries The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein This document contains proprietary information that is protected by copyright No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company Maintenance amp Service Guide First Edition July 2013 Document Part Number 723280 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions of Windows 8 Your computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows 8 functionality See hitp www microsoft com for details This computer may require upgraded and or separately purchased hardware and or a DVD drive to install the Windows 7 software and take full ad
31. ACAUTION Using a Windows 7 operating system DVD completely erases hard drive contents and reformats the hard drive All files that you have created and any software that you have installed on the computer are permanently removed When reformatting is complete the recovery process helps you restore the operating system as well as drivers software and utilities To initiate recovery using a Windows 7 operating system DVD EJ NOTE This process takes several minutes 1 If possible back up all personal files 2 Restart the computer and then insert the Windows 7 operating system DVD into the optical drive before the Windows operating system loads Ej NOTE If the computer does not boot to the DVD restart the computer and press Esc as the computer is powering on to see the startup menu Use the arrow keys to select the boot menu and press Enter Use the arrow keys to select the location where the recovery DVD is inserted Press Enter to boot from that device 3 When prompted press any keyboard key 4 Follow the on screen instructions 5 Click Next 6 Select Install now 7 Follow the onscreen instructions After the repair is completed 1 Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD 2 Follow the on screen instructions to install the Hardware Enabling Drivers first and then install Recommended Applications Backing up restoring and recovering in Windows 7 169 10 POST err
32. System board for use in models with Windows 8 Standard 700629 601 System board for use in models with Windows 8 Professional 701398 001 HP WLAN 802 11 a g n 2x2 701427 001 Keyboard USB Smartcard for use in the United States 701427 031 Keyboard USB Smartcard for use in the United Kingdom 701427 041 Keyboard USB Smartcard for use in Germany 701427 051 Keyboard USB Smartcard for use in France 701427 061 Keyboard USB Smartcard for use in Italy 701427 071 Keyboard USB Smartcard for use in Spain 701427 081 Keyboard USB Smartcard for use in Denmark 701427 091 Keyboard USB Smartcard for use in Norway 701427 101 Keyboard USB Smartcard for use in Switzerland 701427 111 Keyboard USB Smartcard for use in Sweden Sequential part number listing 17 18 Spare part Description number 701427 121 Keyboard USB Smartcard for use in French Canada 701427 131 Keyboard USB Smartcard for use in Portugal 701427 141 Keyboard USB Smartcard for use in Turkey 701427 151 Keyboard USB Smartcard for use in Greece 701427 161 Keyboard USB Smartcard for use in Latin America 701427 171 Keyboard USB Smartcard for use in Saudi Arabia 701427 181 Keyboard USB Smartcard for use in Belgium 701427 201 Keyboard USB Smartcard for use in Brazil 701427 211 Keyboard USB Smartcard for use in Hungary 701427 221 Keyboard USB Smartcard for use i
33. The hard disk may be full Before recording make sure there is enough free space on the hard disk You can also try recording the audio file in a compressed format Line in jack is not functioning properly Cause Solution Jack has been reconfigured in the audio driver or application the audio driver or application software reconfigure the software jack or set the jack to its default value 136 Chapter 8 Troubleshooting without diagnostics There is no sound or sound volume is too low Cause The application is set to use a different audio device than speakers Solution Some graphics cards support audio over the DisplayPort connection if applicable so multiple audio devices may be listed in Device Manager Make sure the correct device is being used To access Device Manager in Windows 7 click Start select Control Panel and then select Device Manager To access Device Manager in Windows 8 from the Start screen type c select Control Panel from the list of applications and then select Device Manager Some applications can select which audio output device is used Make sure the application has selected the correct audio device The operating system controls may be set to use a different audio device as the default output device than what is expected Set the operating system to use the correct audio device Solving printer problems If you encounter printer problems see the documentati
34. Z CAUTION System Recovery deletes all data and programs you created or installed Before you begin back up any important data to a CD or DVD or to a USB flash drive NOTE In some cases you must use recovery media for this procedure If you have not already created this media follow the instructions in Creating recovery media on page 162 If the computer is working and Windows 7 is responding use these steps to perform a System Recovery 1 Turn off the computer 2 Disconnect all peripheral devices from the computer except the monitor keyboard and mouse Chapter 9 System backup and recovery 10 Turn on the computer When Windows has loaded click the Start button click All Programs is listed follow the steps in System Recovery when Windows is not responding on page 167 e f Security and Protection is listed continue with step 5 e If Productivity and Tools is listed follow the steps in System Recovery when Windows is not responding on page 167 Click Security and Protection click Recovery Manager and then click Recovery Manager If prompted click Yes to allow the program to continue Under I need help immediately click System Recovery Select Yes and then click Next Your computer restarts When the computer restarts you will see the Recovery Manager welcome screen again Under I need help immediately click System Recovery If you are prompted to back up your files and you have not done so
35. a swab moistened with isopropyl alcohol and squeezed out Be careful not to wipe away lubricants necessary for proper key functions Use tweezers to remove any fibers or dirt in confined areas Allow the parts to air dry before reassembly Cleaning the monitor e Wipe the monitor screen with a clean cloth moistened with water or with a towelette designed for cleaning monitors Do not use sprays or aerosols directly on the screen the liquid may seep into the housing and damage a component Never use solvents or flammable liquids on the monitor e clean the monitor body follow the procedures in Cleaning the Computer Case on page 28 Cleaning the mouse Before cleaning the mouse ensure that the power to the computer is turned off e Clean the mouse ball by first removing the retaining plate and the ball from the housing Pull out any debris from the ball socket and wipe the ball with a clean dry cloth before reassembly e clean the mouse body follow the procedures in Cleaning the Computer Case on page 28 Service considerations Listed below are some of the considerations that you should keep in mind during the disassembly and assembly of the computer Power supply fan The power supply fan is a variable speed fan based on the temperature in the power supply A CAUTION The cooling fan is always on when the computer is in the On mode The cooling fan is off when the computer is in Standby Suspend or Off mod
36. access the screen that lets you boot to a device or troubleshoot your computer Computer Setup Power 110 E NOTE Support for specific Computer Setup options may vary depending on the hardware configuration Table 6 4 Computer Setup Power Option Description OS Power e Power Savings Extended Normal Allows certain operating systems to decrease the Management processors power consumption when the processor is idle Default is extended e Runtime Power Management Enable Disable Allows certain operating systems to reduce processor voltage and frequency when the current software load does not require the full capobilities of the processor Default is enabled e Unique Sleep State Blink Rates Enable Disable This feature is designed to provide a visual indication of what sleep state the system is in Each sleep state has a unique blink pattern Default is disabled NOTE For Windows 8 systems with Fast Boot support a normal shutdown goes to the S4 state not the S5 state 50 On Solid white LED S3 Stand By 3 blinks at 1Hz 50 duty cycle followed by a pause of 2 seconds white LED repeated cycles of 3 blinks and a pause e 4 Hibernation 4 blinks at 1Hz 50 duty cycle followed by a pause of 2 seconds white LED repeated cycles of 4 blinks and a pause S5 Soft Off LED is off Chapter 6 Computer Setup F10 Utility Table 6 4 Computer Setup Power continued
37. causes for the blinking red and beep codes See the Worldwide Limited Warranty for terms and conditions Solution 1 Use the task manager to close programs that do not respond 2 Attempt the normal Windows Shut Down procedure If this fails press the power button for four or more seconds to turn off the power To restart the computer press the power button again Solving hard drive problems 127 Solving media card reader problems 128 Media card will not work in a digital camera after formatting it in Windows Cause By default Windows will format any media card with a capacity greater than 32MB with the FAT32 format Some digital cameras use the FAT 16 amp FAT12 format and can not operate with a FAT32 formatted card Solution Either format the media card in the digital camera or select FAT file system to format the media card in a computer with Windows A write protected or locked error occurs when attempting to write to the media card Cause Media card is locked Locking the media card is a safety feature that prevents writing to and deleting from an SD Memory Stick PRO card Can not write to the media card Cause The media card is a read only memory ROM card Solution If using an SD card make sure that the lock tab located on the right of the SD card is not in the locked position If using a Memory Stick PRO card make sure that the lock tab located on the bottom of the
38. chassis fan 2 Reseat fan cable 3 Replace chassis rear chassis or front chassis fan 513 Front Chassis fan not detected Front chassis fan is not connected or may 1 Reseat front chassis fan have malfunctioned 2 Reseat fan cable 3 Replace front chassis fan 514 CPU or Chassis Fan not Detected CPU or chassis fan is not connected or may 1 Reseat CPU or chassis fan have malfunctioned 2 Reseat fan cable 3 Replace CPU or chassis fan 515 Power Supply fan not detected Power supply fan is not connected or may 1 Reseat power supply fan have malfunctioned 2 Reseat fan cable 3 Replace power supply fan 660 Display cache is detected unreliable Integrated graphics controller display cache is not working properly and will be disabled Replace system board if minimal graphics degrading is an issue 912 Computer Cover Has Been Removed Since Last System Startup Computer cover was removed since last System startup POST numeric codes and text messages No action required 173 Control panel message 917 Front Audio Not Connected Description Front audio connector has been detached or unseated from motherboard Recommended action Reconnect or replace front audio cable 918 Front USB Not Connected Front USB harness has been detached or unseated from motherboard Reconnect or replace front USB harness 1151 Serial Port A Address Conflict Detected Both external and internal serial
39. contained in the system BIOS 1 Update to the latest ME firmware version 2 Ifthe error persists and system BIOS has been recently updated restore previous system BIOS version 3 If the error still persists replace the system board 176 2219 USB Key Provisioning file has invalid header identifier Provisioning file contained on the USB key has been corrupted or is not a valid version for the current ME firmware Chapter 10 POST error messages 1 Recreate the provisioning file using third party management console software 2 If the error persists and system BIOS has been recently updated restore previous system BIOS version Otherwise update the ME firmware version 3 If the error still persists replace the system board Control panel message 2220 USB Key Provisioning file has mismatch version Description Provisioning file contained on the USB key is not a valid version for the current ME firmware Recommended action 1 Reboot the computer 2 If the error persists and system BIOS has been recently updated restore previous system BIOS version Otherwise update the ME firmware version 3 If the error still persists replace the system board 2230 General error during MEBx execution 2231 ME error during MEBx execution Error occurred during MEBx execution which fails into the General grouping Status information displayed along with the error provides further cla
40. electronic device exposed to electrostatic discharge ESD may not appear to be affected at all and can work perfectly throughout a normal cycle The device may function normally for a while but it has been degraded in the internal layers reducing its life expectancy Networks built into many integrated circuits provide some protection but in many cases the discharge contains enough power to alter device parameters or melt silicon junctions Chapter 4 Routine care SATA drive guidelines and disassembly preparation Generating static The following table shows that e Different activities generate different amounts of static electricity e Static electricity increases as humidity decreases Relative Humidity Event 55 40 10 Walking across carpet 7 500 V 15 000 V 35 000 V Walking across vinyl floor 3 000 V 5 000 V 12 000 V Motions of bench worker 400 V 800 V 6 000 V Removing DIPs from plastic tube 400 V 700 V 2 000 V Removing DIPs from vinyl tray 2 000 V 4 000 V 11 500 V Removing DIPs from Styrofoam 3 500 V 5 000 V 14 500 V Removing bubble pack from PCB 7 000 V 20 000 V 26 500 V Packing PCBs in foam lined box 5 000 V 11 000 V 21 000 V These are then multi packaged inside plastic tubes trays or Styrofoam fy NOTE 700 volts can degrade a product Preventing electrostatic damage to equipment Many electronic components are sensitive to ESD Circuitry design and structure determine the degree of sensitivity The
41. evaluation in the country where it will be used 2 The flexible cord must be Type SVT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15A 125V or NEMA 6 15P 15A 250V configuration 3 Appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law Flexible cord must be Type VCT or VCTF 3 conductor 0 75 mm conductor size Wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7A 125V configuration Country specific requirements 187 B Specifications Dimensions with stand Height 16 8 in 42 6 cm Width 20 5 in 52 2 cm Depth 7 7 in 19 6 cm Approximate Weight with stand 19 5 lb 22 2 lbs 8 83 kg 10 08 kg Temperature Range Operating 50 to 95 F 10 to 35 C 22 to 140 F 30 to 60 C Nonoperating Relative Humidity non one 10
42. floor mats with hard tie to ground Field service kits Static awareness labels Wrist straps and footwear straps providing one megohm 10 resistance Material handling packages Conductive plastic bags Conductive plastic tubes Conductive tote boxes Opaque shielding bags Transparent metallized shielding bags Transparent shielding tubes Operating guidelines To prevent overheating and to help prolong the life of the computer Keep the computer away from excessive moisture direct sunlight and extremes of heat and cold Operate the computer on a sturdy level surface Leave a 10 2 cm 4 inch clearance on all vented sides of the computer and above the monitor to permit the required airflow Never restrict the airflow into the computer by blocking any vents or air intakes Do not place the keyboard with the keyboard feet down directly against the front of the desktop unit as this also restricts airflow Occasionally clean the air vents on all vented sides of the computer Lint dust and other foreign matter can block the vents and limit the airflow Be sure to unplug the computer before cleaning the air vents Never operate the computer with the cover or side panel removed Do not stack computers on top of each other or place computers so near each other that they are subject to each other s re circulated or preheated air If the computer is to be operated within a separate enclosure intake and exhaust ventilation must be
43. in diagonally opposite pairs as in an X to even the downward forces on the processor This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board CAUTION To reduce a degradation in thermal performance be sure not to touch the thermal grease on the surface of the processor or the heat sink To replace the heat sink reverse the removal procedures Processor heat sink To remove the heat sink 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 33 2 Remove the center access panel see Access panel on page 37 3 f installed remove the graphics heat sink see Graphics heat sink on page 61 62 Chapter 5 Removal and Replacement Procedures All in One AIO Chassis 4 n the order indicated on the heat sink loosen the four silver captive Torx screws 1 4 and then lift the heat sink out of the computer 5 A CAUTION Remove heat sink retaining screws diagonally opposite pairs as in an X to even the downward forces on the processor This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board CAUTION To reduce a degradation in thermal performance be sure not to touch the thermal grease on the surface of the processor or the heat sink To replace the heat sink reverse the removal procedures Heat sink Gr
44. iy IMPORTANT Reset does not provide backups of your information Before using Reset back up any personal information you wish to retain If Windows is responding use these steps to start Reset 1 On the Start screen point to the far right upper or lower corner of the screen to display the charms 2 Click Settings Backing up restoring and recovering in Windows 8 159 Click Change PC settings in the bottom right corner of the screen and then select General from the PC settings screen Under Remove everything and reinstall Windows select Get started and follow the on screen instructions If Windows is not responding use these steps to start Reset 1 2 P 4 5 6 7 8 If possible back up all personal files If possible check for the presence of the HP Recovery partition From the Start screen type c and then select Computer EJ NOTE If the HP Recovery partition is not listed or you cannot check for its presence you must recover using the recovery media you created see Recovery using the Windows 8 recovery USB flash drive on page 160 Or you must use the Windows 8 operating system media and the Driver Recovery media purchased separately see Recovery using Windows 8 operating system media purchased separately on page 161 If the HP Recovery partition is listed restart the computer and then press esc while the company logo is displayed The computer Startup Menu displays Pre
45. power LED flashes Red seven times once every second followed by a two second pause and the computer beeps seven times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution System board failure ROM detected failure prior to video Replace the system board Monitor does not function properly when used with energy saver features Cause Solution Monitor without energy saver capabilities is being used with Disable monitor energy saver feature energy saver features enabled Dim characters Cause Solution The brightness and contrast controls are not set properly Adjust the monitor brightness and contrast controls Cables are not properly connected Check that the graphics cable is securely connected to the graphics card if applicable or video connector and the monitor Blurry video or requested resolution cannot be set Cause Solution If the graphics controller was upgraded the correct graphics Install the video drivers included in the upgrade kit drivers may not be loaded Monitor is not capable of displaying requested resolution Change requested resolution Graphics card is bad Replace the graphics card Solving display problems 131 132 The picture is broken up rolls jitters or flashes Cause The monitor connections may be incomplete or the monitor may be incorrectly adjusted Solution 1 Be sure the monitor cable is securely connected to the computer 2 na t
46. processes Creating recovery media and backups Restoring and recovering your system Ej NOTE This section describes an overview of backing up restoring and recovering options For more details about the Windows Backup and Restore tools provided see Help and Support To access Help and Support select Start Help and Support Recovery after a system failure is only as good as your most recent backup 1 After you successfully set up the computer create recovery media This media can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced See Creating recovery media on page 162 As you add hardware and software programs create system restore points A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time A system restore point contains information that Windows uses such as registry settings Windows creates a system restore point for you automatically during a Windows update and during other system maintenance such as a software update security scanning or system diagnostics You can also manually create a system restore point at any time For more information and steps for creating specific system restore points see Help and Support To access Help and Support select Start gt Help and Support As you add photos video music and other personal files create a backup of your personal information
47. provided on the enclosure and the same operating guidelines listed above will still apply Keep liquids away from the computer and keyboard Operating guidelines 27 Never cover the ventilation slots on the monitor with any type of material Install or enable power management functions of the operating system or other software including sleep states Routine care General cleaning safety precautions 1 2 3 4 5 6 Never use solvents or flammable solutions to clean the computer Never immerse any parts in water or cleaning solutions apply any liquids to a clean cloth and then use the cloth on the component Always unplug the computer when cleaning with liquids or damp cloths Always unplug the computer before cleaning the keyboard mouse or air vents Disconnect the keyboard before cleaning it Wear safety glasses equipped with side shields when cleaning the keyboard Cleaning the Computer Case Follow all safety precautions in General cleaning safety precautions on page 28 before cleaning the computer To clean the computer case follow the procedures described below To remove light stains or dirt use plain water with a clean lint free cloth or swab For stronger stains use a mild dishwashing liquid diluted with water Rinse well by wiping it with a cloth or swab dampened with clear water For stubborn stains use isopropyl rubbing alcohol No rinsing is needed as the alcohol will evaporate quickly an
48. regardless of the mode selected To manually switch to Post Messages Enabled during POST press any key except F1 through F12 Establish an Ownership Tag the text of which is displayed each time the system is turned on or restarted Enter the Asset Tag or property identification number assigned by the company to this computer Enable the power on password prompt during system restarts warm boots as well as during power on Establish a setup password that controls access to the Computer Setup F10 Utility and the settings described in this section Secure integrated I O functionality including the serial USB or parallel ports audio embedded NIC so that they cannot be used until they are unsecured Computer Setup F10 Utilities 99 Enable or disable removable media boot ability Solve system configuration errors detected but not automatically fixed during the Power On Self Test POST Replicate the system setup by saving system configuration information on a USB device and restoring it on one or more computers Execute self tests on a specified ATA hard drive when supported by drive Enable or disable Drivelock security when supported by drive Using Computer Setup F10 Utilities 100 Computer Setup can be accessed only by turning the computer on or restarting the system To access the Computer Setup Utilities menu complete the following steps 1 2 Turn on or restart the computer Repeatedly pre
49. remove the power supply plug Speakers are optional To remove the speakers 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 33 Remove the access panel see Access panel on page 37 2 3 Remove the stand see Stand on page 39 4 Remove the lower panel see Lower panel on page 42 5 Remove Torx screw that secures the power connector to the computer and lift the connector from its position on top of the left speaker 1 6 Remove two Torx screws 2 that secure each speaker to the computer 7 Disconnect the speaker cables from the system board connector labeled SPKR 3 8 Remove the speakers from the computer To install the speakers reverse the removal procedures Speakers 71 Fan Description Spare part number Fan 698196 001 The fan is located near the middle of the computer and is secured with three Torx screws You have to remove the VESA mounting adapter to remove the fan To remove the fan assembly 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 33 2 Remove the access panel see Access panel on page 37 3 Remove the stand see Stand on page 39 4 Remove the lower panel see Lower panel on page 42 5 Remove the VESA mounting adapter see VESA mounting adapter on page 43 6 Disconnect the fan cable from the system board connector labeled CHFAN 1 7 Remove the three
50. reusing the existing fan sink clean the bottom of the fan sink with the alcohol pad provided in the spares kit A CAUTION Before reinstalling the fan sink you must clean the top of the processor and the bottom of the fan sink with an alcohol pad supplied in the spares kit After the alcohol has evaporated apply thermal grease to the top of the processor from the syringe supplied in the spares kit 4 Apply the thermal grease provided in the spares kit to the top of the processor and install the fan sink atop the processor 5 Goto step 7 6 If using a new fan sink remove the protective covering from the bottom of the fan sink and place it in position atop the processor 7 Secure the fan sink to the system board and system board tray A CAUTION Fan sink retaining screws should be tightened in diagonally opposite pairs as in an X to evenly seat the fan sink on the processor This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board NOTE After installing a new processor onto the system board always update the system ROM to ensure that the latest version of the BIOS is being used on the computer The latest system BIOS can be found on the Web at http h18000 www hp com support Processor 65 mSATA Solid State Drive The mSATA SSD is located on the bottom of the system board The drive is secured with two Phillips screws Ej NOTE
51. select Back up your files first recommended and then click Next Otherwise select Recover without backing up your files and then click Next System Recovery begins After System Recovery is complete click Finish to restart the computer When Windows has loaded shut down the computer reconnect all peripheral devices and then turn the computer back on System Recovery when Windows is not responding Z CAUTION System Recovery deletes all data and programs you created or installed If Windows is not responding but the computer is working follow these steps to perform a System Recovery 1 2 3 4 n Turn off the computer If necessary press and hold the power button until the computer turns off Disconnect all peripheral devices from the computer except the monitor keyboard and mouse Press the power button to turn on the computer As soon as you see the HP logo screen repeatedly press the F11 key on your keyboard until the Windows is Loading Files message appears on the screen At the HP Recovery Manager screen follow the on screen instructions to continue When Windows has loaded shut down the computer reconnect all peripheral devices and then turn the computer back on System Recovery using recovery media select models only Use the steps provided in this section if you created recovery media using Creating recovery media using HP Recovery Manager select models only on page 163 If you used HP Rec
52. system board Solving hard drive problems Hard drive error occurs Cause Solution Hard disk has bad sectors or has failed 1 In Windows 7 click Start click Computer and right click on a drive Select Properties and then select the Tools tab Under Error checking click Check Now In Windows 8 on the Start screen type e and then select File Explorer from the list of applications In the left column expand Computer rightclick on a drive select Properties and then select the Tools tab Under Error checking click Check 2 Use a utility to locate and block usage of bad sectors If necessary reformat the hard disk Solving hard drive problems 125 Disk transaction problem Cause Either the directory structure is bad or there is a problem with a file Drive not found identified Cause Cable could be loose Solution In Windows 7 click Start expand Computer and right click on a drive Select Properties and then select the Tools tab Under Error checking click Check Now In Windows 8 on the Start screen type e and then click File Explorer from the list of applications In the left column expand Computer right click on a drive select Properties and then select the Tools tab Under Error checking click Check Solution Check cable connections The system may not have automatically recognized a newly installed device The device is attached to a SATA port that has been hidden in Comp
53. then the keyboard should be operating correctly e Check all cable connections for loose connections or incorrect connections e Wake the computer by pressing any key on the keyboard or pressing the power button If the system remains in suspend mode shut down the computer by pressing and holding the power button for at least four seconds then press the power button again to restart the computer If the system will not shut down unplug the power cord wait a few seconds then plug it in again The computer will restart if it is set to power on automatically as soon as power is restored in Computer Setup If it does not restart press the power button to start the computer e Reconfigure the computer after installing a non plug and play expansion board or other option See Solving Hardware Installation Problems on page 140 for instructions sure that all the needed device drivers have been installed For example if you are using a printer you need a driver for that model printer e Remove all bootable media CD DVD or USB device from the system before turning it on e lf you have installed an operating system other than factory installed operating system check to be sure that it is supported on the system e Ifthe system has multiple video sources embedded PCI or PCI Express adapters installed embedded video on some models only and a single monitor the monitor must be plugged into the monitor connector on the source selec
54. 24720 111 Keyboard USB for use in Sweden 724720 121 Keyboard USB for use in French Canada 724720 131 Keyboard USB for use in Portugal 724720 141 Keyboard USB for use in Turkey 724720 151 Keyboard USB for use in Greece 724720 161 Keyboard USB for use in Latin America 724720 171 Keyboard USB for use in Saudi Arabia 724720 181 Keyboard USB for use in Belgium 724720 201 Keyboard USB for use in Brazil 724720 211 Keyboard USB for use in Hungary 724720 221 Keyboard USB for use in the Czech Republic and Slovakia 724720 231 Keyboard USB for use in Slovenia 724720 251 Keyboard USB for use in Russia 724720 261 Keyboard USB for use in Bulgaria 724720 271 Keyboard USB for use in Romania 724720 281 Keyboard USB for use in Thailand 724720 291 Keyboard USB for use in Japan 724720 AA1 Keyboard USB for use in the People s Republic of China 724720 AB1 Keyboard USB for use in Taiwan 724720 B41 Keyboard USB for use in BHCSY 724720 BB1 Keyboard USB for use in Israel Sequential part number listing 21 22 Spare part Description number 724720 D61 Keyboard USB for use in India 724720 DE1 Keyboard PS 2 for use in French Arabia 724720 KD1 Keyboard USB for use in South Korea 724720431 Keyboard USB for use with International English 724795 001 Mouse washable 730323 001 Keyboard wireless with mouse and dongle for use in th
55. 600 1600 MHz 689374 001 8 GB memory module PC3 10600 1600 MHz 695915 001 HP WLAN 802 11 a b g n 2x2 696442 001 500 GB 7200 rpm hard drive self encrypting SED 698193 001 Right side panel 698194 001 Upper rear access panel security screw and hardware are not spared 698196 001 Fan 698197 001 Speakers left and right 16 Chapter Illustrated parts catalog Spare part Description number 698201 001 Heat sink thermal module for use with the processor includes replacement thermal material 698206 001 Converter board side cable 698208 001 Power button board cable 698210 001 Capacitive strip sensor cable 698211 001 Webcam cable 698212 001 Serial port assembly 698214 001 Heat sink thermal module for use with a discrete graphics board includes replacement thermal material 698215 001 Hard drive cable data and power assembly 698216 001 2nd hard drive cable 698218 001 Antenna kit 698220 001 Card reader insert 698221 001 Optical drive cable data and power assembly 698222 001 Optical drive insert 698226 001 Height adjustment stand 700510 001 Keyboard washable for use in the United States 700510 121 Keyboard washable for use in French Canada 700510 161 Keyboard washable for use in Latin America 700510 201 Keyboard washable for use in Brazil 700629 001 System board for use in models without Windows 8 700629 501
56. 698215 001 5 Intrusion sensor with cable 688665 001 2nd hard drive cable 698216 001 Converter board side cable not illustrated 698206 001 LVDS display cable 732491 001 Capacitive strip sensor cable 698210 001 Webcam cable 698211 001 Adapter DisplayPort to VGA 603250 001 Adapter DisplayPort to DVI 662723 001 Adapter DisplayPort to HDMI 617450 001 DisplayPort cable 487562 001 Cables 15 Sequential part number listing Spare part Description number 450712 001 Grommet hard drive isolation 487562 001 DisplayPort cable 603250 001 Adapter DisplayPort to VGA 608394 001 DVD ROM drive 613208 001 500 GB 7200 rpm hard drive 3 5 inch 616608 001 2 7200 rpm hard drive 617450 001 Adapter DisplayPort to HDMI 639135 001 320 GB 7200 rpm hard drive 646809 001 160 GB Solid State Drive SSD 657958 001 Keyboard USB hub 661841 001 120 GB Solid State Drive SSD 662723 001 Adapter DisplayPort to DVI 665961 001 128 GB Solid State Drive SSD 667719 001 7200 rpm hard drive 674315 001 Mouse PS2 optical 674316 001 Mouse USB optical 674317 001 Mouse wireless 674318 001 Mouse USB laser 680020 001 256 GB Solid State Drive SSD selfencrypting SED 686217 001 500 GB 7200 rpm hard drive 2 5 inch 688665 001 Intrusion sensor with cable 689372 001 4 6 memory module PC3 10600 1600 MHz 689373 001 2 GB memory module PC3 10
57. 718 181 Keyboard PS 2 for use in Belgium 724718 201 Keyboard PS 2 for use in Brazil 724718 211 Keyboard PS 2 for use in Hungary 724718 221 Keyboard PS 2 for use in the Czech Republic and Slovakia 724718 231 Keyboard PS 2 for use in Slovenia 724718 251 Keyboard PS 2 for use in Russia 724718 261 Keyboard PS 2 for use in Bulgaria 7247 18 271 Keyboard PS 2 for use in Romania 724718 281 Keyboard PS 2 for use in Thailand 724718 291 Keyboard PS 2 for use in Japan 724718 AA1 Keyboard PS 2 for use in the People s Republic of China 724718 AB1 Keyboard PS 2 for use in Taiwan 724718 B41 Keyboard PS 2 for use in BHCSY 724718 BB1 Keyboard PS 2 for use in Israel 724718 D61 Keyboard PS 2 for use in India 724718 DE1 Keyboard PS 2 for use in French Arabia Chapter 3 Illustrated parts catalog Spare part Description number 724718 KD1 Keyboard PS 2 for use in South Korea 724718431 Keyboard PS 2 for use with International English 724720 001 Keyboard USB for use in the United States 724720 031 Keyboard USB for use in the United Kingdom 724720 041 Keyboard USB for use in Germany 724720 051 Keyboard USB for use in France 724720 061 Keyboard USB for use in Italy 724720 071 Keyboard USB for use in Spain 724720 081 Keyboard USB for use in Denmark 724720 091 Keyboard USB for use in Norway 724720 101 Keyboard USB for use in Switzerland 7
58. 90 at ambient 10 90 at ambient Speen 5 95 at ambient 5 95 at ambient Non operating Maximum Altitude unpressurized Operating O 10 000 ft 0 3 048 m Non operating O 30 000 ft 9 144 m Power Supply Rated Voltage Range 100 240 V Rated Line Frequency 50 60 Hz Max Operating Power 180 W 188 Appendix B Specifications Index Symbols Numerics 2nd hard drive cable spare part number 15 A access panel locked 121 removing 37 adapter DisplayPort to HDMI spare part number 16 antenna removing 92 antenna kit spare partnumber 92 antenna kit spare part number 12 audible codes 179 audio problems 135 B backlight cable spare partnumber 15 backup and recovery Windows 7 162 Backup and Restore Windows 7 165 backups creating Windows 7 162 165 personal files for Windows 8 computer models 157 battery disposal 31 battery replacement 53 bezel spare part number 10 boards spare partnumbers 14 booting options Full Boot 170 cable lock spare part number 12 cable management 32 cable management cover 35 cable pinouts SATA data 32 cables spare part numbers 15 capacitive strip sensor cable spare partnumber 15 card reader spare part number card reader board removing 85 spare partnumber 85 card reader insert spare part number 12 11 12 cautions AC power 24 cables 30 cooling fan 29 electrostatic discharge 24 keyboard cleaning 29 keyboard keys 29 CD ROM or DVD problems 149 chasis type
59. Activating and customizing the software in Windows 8 8 Activating the Windows Operating System 8 Downloading Windows 8 updates inicr ode dceienson entndevdnentinoutiadadeand dceacandes 9 Customizing the monitor display e dn tm rtp Prep a Er FER Seen 9 3 illustrated purts catalog 10 SVSICM 10 p LX PE 11 Kevyboands and MICE a a Louis rtis taped operi Mansion due eta pn ded duntur bald prd ci pdt eni gira 12 MISERE ele Te oie EO I T TET OE IT TE 13 opo PH onan Tanta hagaaiaes 14 acest hgh tee nec sac RN 15 Sequential part number listing sarta RR UE Du PUR ten LER acd 16 4 Routine care SATA drive guidelines and disassembly preparation 24 Electrostatic discharge information sa Lag bd dp koe uq bad a 24 Gerierating static o decor eret de 29 vi Preventing electrostatic damage to equipment ssssss 23 Personal grounding methods and equipment 26 Grounding the work area Kod deb vina chia Colum ae lEduf 26 Recommended materials and equipment 26 Operating gvidelines e NI PER i eto Pd onte
60. Boot Order or only F9 skipping the boot menu when the monitor light turns green After POST is completed a list of bootable devices is displayed Use the arrow keys to select the preferred bootable device and press Enter The computer then boots from the selected non default device for this one time Chapter 6 Computer Setup F10 Utility Computer Setup Security NOTE Support for specific Computer Setup options may vary depending on the hardware configuration Table 6 3 Computer Setup Security Option Description Setup Password Allows you to set and enable a setup administrator password NOTE If the setup password is set it is required to change Computer Setup options flash the ROM and make changes to certain plug and play settings under Windows Power On Password Allows you to set and enable a power on password The power on password prompt appears after a power cycle or reboot If the user does not enter the correct power on password the unit will not boot Password Options This selection appears only if a power on password or setup password is set Allows you to enable disable e Lock Legacy Resources determines whether not Windows Device Manager is allowed to change resource settings for serial and parallel ports e Stringent security enabling the stringent password disables the ability to reset the password by moving the jumper on the system board Default is disa
61. Cause Processor is too hot Solution Press the Num Lock key The Num Lock light must be off if you want fo use the arrow keys on the keypad You can also disable or enable the Num Lock key in Computer Setup at Advanced gt Device Options Solution 1 Check the Computer Setup settings to make sure the internal system speaker is not muted this setting does not affect the external speakers 2 sure the external speakers are properly connected and powered on and that the speakers volume control is set correctly 3 Use the system volume control available in the operating system to make sure the speakers are not muted or to increase the volume Solution Unlock the Smart Cover Lock using Computer Setup In case of forgotten password power loss or computer malfunction you must manually disable the Smart Cover lock A key to unlock the Smart Cover Lock is not available from HP Keys are typically available from a hardware store Solution 1 Make sure airflow to the computer is not blocked Leave 10 2 cm 4 inch clearance on all vented sides of the computer and above the monitor to permit the required airflow 2 Make sure fans are connected and working properly some fans only operate when needed 3 Make sure the processor heat sink is installed properly Hard drive is full Transfer data from the hard drive to create more space on the hard drive Low on memory Add more me
62. Changes Enable Disable Allows you to set the computer not to confirm when changes were made Default is disabled Chapter 6 Computer Setup F10 Utility Table 6 5 Computer Setup Advanced for advanced users continued BIOS Power On Allows you to set the computer to turn on automatically at a time you specify Onboard Devices Allows you to set resources for or disable Legacy devices Select the Legacy device s IRQ DMA and I O Range The settings may not take effect for all operating systems To hide a device from the operating system see Security gt Device Security Bus Options Allows you to enable or disable e SERR Generation Default is enabled e VGA Palette Snooping which sets the VGA palette snooping bit in configuration space only needed when more than one graphics controller is installed Default is disabled Device Options Allows you to set e Printer mode Bi Directional EPP ECP Output Only ECP Enhanced Capabilities Port EPP Enhanced Parallel Port Default is EPP ECP e Lock State at Power On off on Default is off e Integrated Video enable disable Use this option to disable the integrated video controller when another video controller is present in the system Default is enabled e Integrated Graphics Auto Disable Force Use this option to manage integrated UMA graphics memory allocation The value you choose is allocated permanently to graphics and i
63. Computer Setup options may vary depending on the hardware configuration Table 6 1 Computer Setup File Option Description System Information Lists Product name e SKU number e Processor type speed stepping e Cache size L1 L2 L3 dual core processors have this listed twice e Installed memory size speed number of channels single or dual if applicable e Integrated MAC address for embedded enabled NIC if applicable e System BIOS includes family name and version e Chassis serial number e Asset tracking number e firmware version e Management mode About Displays copyright notice Set Time and Date Allows you to set system time and date Flash System ROM Replicated Setup Allows you to update the system ROM with a BIOS image file located on removable media Save to Removable Media Saves system configuration to a formatted USB flash media device Restore from Removable Media Restores system configuration from a USB flash media device Default Setup Save Current Settings as Default Saves the current system configuration settings as the default Restore Factory Settings as Default Restores the factory system configuration settings as the default Apply Defaults and Exit Applies the currently selected default settings and clears any established passwords Ignore Changes and Exit Exits Computer Setup without applying or saving any changes
64. E Support for specific Computer Setup options may vary depending on the hardware Table 6 5 Computer Setup Advanced for advanced users Option Heading Power On Options Allows you to set POST mode QuickBoot Clear Memory FullBoot or FullBoot Every x Days QuickBoot default Do not clear memory or perform a memory test FullBoot Memory test count on cold boot Clears memory on all boots o Memory No memory count on cold boot Clears memory on all boots FullBoot Every x Days Memory count on 1st cold boot on or after the xth day No more memory counts until 1st cold boot on or after x days Clears memory on all boots POST messages enable disable Enabling this feature will cause the system to display POST error messages which are error messages displayed on the monitor during the Power On Self Test if the BIOS encounters some kind of problem while starting the PC A POST error message will only display on screen if the computer is capable of booting this far If the POST detects an error before this point a beep code is generated instead Default is disabled Press the ESC key for Startup Menu Enable Disable This feature controls the display of the text Press the ESC key for Startup Menu during POST This text does not display on Windows 8 systems with Fast Boot support Other text also will not display for example Ownership Tag Default is enabled Option ROM Prompt enable dis
65. E Hardware Diagnosties La ssencessees vasa v po kata oso Rug PF Ra RM PH ETRM VERNIS EIC FUP EUM 115 Why run HP PC Hardware Diagnostics UEFI REN uk UR eum eH DUE 115 How to access and run HP PC Hardware Diagnostics UEFI 115 Downloading HP PC Hardware Diagnostics to a USB device 116 8 Troubleshooting without diagnostics cce eee e eene e eene nost e sonne 117 Safety and Comfor 117 Before you call for technical ee itt ae 117 Helpful Rinis EL PP 118 vii Solving general sroblem u sro el AS Deux nudus cbe Pr bI SUE tees 120 Solving power problems EQ T T TO DOTT 124 Solving hard drive pellem osse pica teer du t UI d 125 Solving media card reader problems terreur 128 Solving display problems e i bres nate AEN er eu 129 problems sieren caren d Qu qup HA ER e tad Un UNSEE 135 Solving printer problems pa ra bl rd baba ea stan ha 137 Solving keyboard and mouse problems iier Se 138 Solving Hardware Installation Problems tre rrt Rd buried ibd gt 140 Solving Network Problems ehe Uta bk Aviv duran rien qa 143 Solving memory problems socer
66. ID for use in BHCSY 701671 BB1 Keyboard USB Smartcard CCID for use in Israel 701671 DE1 Keyboard USB Smartcard CCID for use in French Arabia 701671 KD1 Keyboard USB Smartcard CCID for use in South Korea 701671431 Keyboard USB Smartcard CCID for use with international English 703372 001 HP ultraslim keyed cable lock 703597 001 Hard drive carrier 2 5 inch to 3 5 inch 706866 001 Fan grommet 706867 001 Thermal pad 708866 001 AMD Radeon HD 7650A 2 GB MXM discrete graphics board 719157 001 Blu ray writer BD RE drive Sequential part number listing 19 20 Spare part Description number 724718 001 Keyboard PS 2 for use in the United States 724718 031 Keyboard PS 2 for use in the United Kingdom 724718 041 Keyboard PS 2 for use in Germany 724718 051 Keyboard PS 2 for use in France 724718 061 Keyboard PS 2 for use in Italy 724718 071 Keyboard PS 2 for use in Spain 724718 081 Keyboard PS 2 for use in Denmark 724718 091 Keyboard PS 2 for use in Norway 724718 101 Keyboard PS 2 for use in Switzerland 724718 111 Keyboard PS 2 for use in Sweden 724718 121 Keyboard PS 2 for use in French Canada 724718 131 Keyboard PS 2 for use in Portugal 724718 141 Keyboard PS 2 for use in Turkey 724718 151 Keyboard PS 2 for use in Greece 724718 161 Keyboard PS 2 for use in Latin America 724718 171 Keyboard PS 2 for use in Saudi Arabia 724
67. If files are accidentally deleted from the hard drive and they can no longer be restored from the Recycle Bin or if files become corrupted you can restore the files that you backed up In case of system failure you can use the backup files to restore the contents of your computer See Backing up your information on page 165 Ey NOTE HP recommends that you print the recovery procedures and save them for later use in case of system instability Creating recovery media After you successfully set up the computer create recovery media The media can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced 162 Chapter 9 System backup and recovery There are two types of recovery media To determine which steps to follow for your computer 1 Click the Start button 2 Click All Programs e If Security and Protection is listed continue with the steps in Creating recovery media using HP Recovery Manager select models only on page 163 e If Productivity and Tools is listed continue with the steps in Creating recovery discs with HP Recovery Disc Creator select models only on page 164 Creating recovery media using HP Recovery Manager select models only To create recovery discs your computer must have a DVD writer Use DVD R or DVD R discs purchased separately The discs you use will depend on the type of optical drive you are using NOTE DVD
68. Master Boot Record Security may prevent unintentional or malicious changes to the MBR such as those caused by some viruses or by the incorrect use of certain disk utilities It also allows you to recover the last known good MBR should changes to the MBR be detected when the system is restarted When MBR Security is enabled the BIOS prevents any changes being made to the MBR of the current bootable disk while in MS DOS or Windows Safe Mode NOTE Most operating systems control access to the MBR of the current bootable disk the BIOS cannot prevent changes that may occur while the operating system is running Restores the backup Master Boot Record to the current bootable disk Default is disabled Only appears if all of the following conditions are true e security is enabled e backup copy of the MBR has been previously saved e current bootable disk is the same disk from which the backup copy was saved CAUTION Restoring a previously saved MBR after a disk utility or operating system has modified the MBR may cause the data on the disk to become inaccessible Only restore a previously saved MBR if you are confident that the current bootable disk s MBR has been corrupted or infected with a virus Computer Setup Utilities 107 108 Table 6 3 Computer Setup Security continued System Security these options are hardware dependent Data Execution Prevention enable disable Helps prevent operatin
69. Memory Stick PRO card is not in the locked position Solution Check the manvfacturer s documentation included with your card to see if it writable Refer to the previous section for a list of compatible cards Media card is locked Locking the media card is a safety feature that prevents writing to and deleting from an SD Memory Stick PRO card If using an SD card make sure that the lock tab located on the right of the SD card is not in the locked position If using a Memory Stick PRO card make sure that the lock tab located on the bottom of the Memory Stick PRO card is not in the locked position Unable to access data on the media card after inserting it into a slot Cause The media card is not inserted properly is inserted in the wrong slot or is not supported Chapter 8 Troubleshooting without diagnostics Solution Ensure that the card is inserted properly with the gold contact on the correct side The green LED will light if inserted properly Do not know how to remove a media card correctly Cause Solution The computer s software is used to safely eject the card In Windows 7 click Start select Computer right click on the corresponding drive icon and then select Eject Pull the card out of the slot In Windows 8 on the Start screen type e and then click File Explorer from the list of applications Expand Computer right click on the corresponding drive icon and then select Eject Pull the
70. R DL DVD R DL or DVD RW disc are not supported ET pp You have the option of creating a recovery USB flash drive instead using a high quality USB drive If you are creating recovery discs be sure to use high quality discs It is normal for the system to reject defective discs You will be prompted to insert a new blank disc to try again The number of discs in the recovery disc set depends on your computer model typically 3 to 6 DVDs The Recovery Media Creation program tells you the specific number of blank discs needed to make the set If you are using a USB flash drive the program will tell you the size of the drive required to store all the data minimum of 8 GB E NOTE The process of creating recovery media is lengthy You can quit the process at any time The next time you initiate the process it resumes where it left off NOTE Do not use media cards for creating recovery media The system may not be able to boot up from a media card and you may not be able to run system recovery To create recovery discs 1 2 Close all open programs Click the Start button click All Programs click Security and Protection click Recovery Manager and then click HP Recovery Media Creation If prompted click Yes to allow the program to continue Click Create recovery media using blank DVD s and then click Next Follow the on screen instructions Label each disc after you make it for example Recovery 1 Recov
71. S version and ME firmware version 3 If the error still persists replace the system board 2240 ME image unlock failure Invalid Electronic Serial Number Special system configurations with reduced ME firmware image require BIOS control of ME firmware upgrading A failure has occurred prior to the ME firmware update process in which the BIOS could not unlock the ME firmware region Electronic serial number is missing 1 Reboot the computer 2 Ifthe error persists update to the latest BIOS version and ME firmware version 3 If the error still persists replace the system board Enter the correct serial number in Computer Setup POST numeric codes and text messages 177 Control panel message Network Server Mode Active and No Keyboard Attached Description Keyboard failure while Network Server Mode enabled Recommended action Reconnect keyboard with computer turned off Check connector for bent or missing pins Ensure that none of the keys are depressed Replace keyboard Parity Check 2 Parity RAM failure Run Computer Setup and Diagnostic utilities 178 Chapter 10 POST error messages Interpreting POST diagnostic front panel LEDs This section covers the front panel LED codes as well as the audible codes that may occur before or during POST that do not necessarily have an error code or text message associated with them WARNING When the computer is plugged int
72. Start Help and Support To create a backup using Windows Backup and Restore Ej NOTE The backup process may take over an hour depending on file size and the speed of the computer 1 Select Start All Programs Maintenance Backup and Restore 2 Follow the on screen instructions to set up your backup System Restore If you have a problem that might be due to software that you installed on your computer or if you want to restore the system to a previous state without losing any personal information use System Restore to return the computer to a previous restore point EJ NOTE Always use this System Restore procedure before you use the System Recovery feature Backing up restoring and recovering in Windows 7 165 To start System Restore 1 Close all open programs 2 Click the Start button right click Computer and then click Properties 3 Click System protection System Restore click Next and then follow the on screen instructions System Recovery A WARNING This procedure will delete all user information To prevent loss of information be sure to back up all user information so you can restore it after recovery System Recovery completely erases and reformats the hard disk drive deleting all data files that you have created and then reinstalls the operating system programs and drivers However you must reinstall any software that was not installed on the computer at the factory This incl
73. The device is not working 1 Replace the device 2 Restart the computer USB ports on the computer are disabled in Computer Setup Run the Computer Setup utility and ensure that the USB ports are set to Enabled in Security USB Security Solving Internet access problems If you encounter Internet access problems consult your Internet Service Provider ISP or refer to the common causes and solutions listed in the following table Unable to connect to the Internet Cause Solution Internet Service Provider ISP account is not set up properly Verify Internet settings or contact your ISP for assistance Web browser is not set up properly Verify that the Web browser is installed and set up to work with your ISP Cable DSL modem is not plugged in Plug in cable DSL modem You should see a power LED light on the front of the cable DSL modem Cable DSL service is not available or has been interrupted Try connecting to the Internet at a later time or contact your due to bad weather ISP If the cable DSL service is connected the cable LED light on the front of the cable DSL modem will be on 152 Chapter 8 Troubleshooting without diagnostics Unable to connect to the Internet Cause The CAT5 UTP cable is disconnected Solution Connect the CAT5 UTP cable between the cable modem and the computers s RJ 45 connector If the connection is good the PC LED light on the front of the cable DSL modem will be o
74. Torx screws that secure the bezel to the main system bracket assembly as follows e 11 total screws o Left 2 screws o 6 screws o Right 2 screws Bottom 1 screw 90 Chapter 5 Removal and Replacement Procedures All in One AIO Chassis 13 Lift the bracket from the bezel To install the front bezel reverse the removal procedures Front bezel 9 Antenna 92 Description Spare part number Antenna kit 698218 001 The antenna route from the WLAN card to the top of the computer To remove the antenna Ts m om me ma Prepare the computer for disassembly see Preparing to disassemble the computer on page 33 Remove the access panel see Access panel on page 37 Remove the optical drive see Replacing the optical disc drive on page 47 Remove the stand see Stand on page 39 Remove the lower panel see Lower panel on page 42 Remove the VESA mounting adapter see VESA mounting adapter on page 43 Remove the power supply see Power supply on page 75 Remove the side panels see Side panels on page 73 Remove the speakers see Speakers on page 71 Remove the system board see System board on page 78 Remove the front bezel see Front bezel on page 89 Chapter 5 Removal and Replacement Procedures Allin One AIO Chassis 12 Remove the two Torx screws that secure each antenna to the frame eU Antenna 93 13 Note the r
75. Torx screws that secure the fan to the computer 2 8 Remove the fan from the computer 3 VID 4 01 T Pid ell Tih 6 5 1 LE To install the fan assembly reverse the removal procedures 72 Chapter 5 Removal and Replacement Procedures All in One AIO Chassis NOTE To avoid damaging the rubber screw grommets installed around the captive screws when installing the fan push down on the fan assembly before you tighten the screws Make sure the grommets are positioned correctly before tightening the screws Side panels Description Spare part number Left side panel 732489 001 Right side panel 698193 001 The side panels are located one each side of the computer They are secured with tabs and the removal procedures are similar for both panels To remove the side panels 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 33 Remove the access panel see Access panel on page 37 Remove the stand see Stand on page 39 Remove the lower panel see Lower panel on page 42 Remove the optical drive see Replacing the optical disc drive on page 47 p wore Push the side panel out from the bottom 1 Side panels 73 7 Rotate the panel out and off of the computer 2 E NOTE The removal and replacement procedures are similar for both panels To install the side panels reverse the removal procedu
76. able Enabling this feature will cause the system to display a message before loading option ROMs Default is enabled After Power Loss off on previous state Default is Power off Setting this option to o off causes the computer to remain powered off when power is restored Power on causes computer to power on automatically as soon as power is restored Previous state causes the computer to power on automatically as soon as power is restored if it was on when power was lost NOTE f you turn off power to the computer using the switch on a power strip you will not be able to use the suspend sleep feature or the Remote Management features POST Delay in seconds Enabling this feature will add a user specified delay to the POST process This delay is sometimes needed for hard disks on some PCI cards that spin up very slowly so slowly that they are not ready to boot by the time POST is finished The POST delay also gives you more time to select F10 to enter Computer F10 Setup Default is None Remote Wakeup Boot Source remote server local hard drive Default is Local hard drive Factory Recovery Boot Support Enable Disable Provides the ability for the BIOS to redirect the boot to the recovery partition on the user hard drive if present Some versions of the recovery software honor the F11 key press even when this feature is disabled by the BIOS Default is disabled Bypass F1 Prompt on Configuration
77. actory Software not installed at the factory must be reinstalled Any personal files must be restored from backups you made See Using Windows 8 Reset on page 159 e Ifthe computer is unable to start you can use the Windows recovery USB flash drive you created to recover the system See Recovery using the Windows 8 recovery USB flash drive on page 160 e If the computer is unable to start and you did not create a recovery USB flash drive or the one you created does not work see Recovery using Windows 8 operating system media purchased separately on page 161 Using Windows 8 Refresh 158 Ej NOTE You may be prompted for your permission or password when using Refresh See Windows Help and Support for more information From the Start screen type h and then select Help and Support iy IMPORTANT Refresh removes any traditional applications that were not originally installed on the system at the factory Ej NOTE During Refresh a list of removed traditional applications will be saved so that you have a quick way to see what you might need to reinstall See Help and Support for instructions on reinstalling traditional applications From the Start screen type h and then select Help and Support Chapter 9 System backup and recovery If Windows is responding use these steps to start Refresh 1 On the Start screen point to the far right upper or lower corner of the screen to display the charms 2 Click Settings
78. ails about the tools provided see Help and Support From the Start screen type n and then select Help and Support 156 Chapter 9 System backup and recovery Creating recovery media and backups Recovery after a system failure is only as good as your most recent backup 1 After you successfully set up the computer create recovery media This step creates a backup of the recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced You will use a USB flash drive to create a bootable recovery drive that can be used to troubleshoot a Windows 8 computer that is unable to start The USB flash drive can be used to reinstall the original operating system and the programs that were installed at the factory fey NOTE Any information on the USB flash drive will be erased before the recovery media is created To create the recovery media from the Start screen type recovery drive and then click on Settings then click on Create a recovery drive Follow the on screen instructions to continue As you add hardware and software programs create system restore points A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time A system restore point contains information that Windows uses such as registry settings Windows creates a system restore point for you automatically
79. anagement Engine ME settings To avoid damage to the DIMMs or the system board you must unplug the computer power cord before attempting to reseat install or remove a memory module For those systems that support ECC memory HP does not support mixing ECC and non ECC memory Otherwise the computer will not boot the operating system 146 Chapter 8 Troubleshooting without diagnostics 2 NOTE The memory count will be affected by configurations with the Management Engine enabled The ME uses 8MB of system memory in single channel mode or 16MB of memory in dual channel mode to download decompress and execute the ME firmware for Out of Band OOB third party data storage and other management functions System will not boot or does not function properly after installing additional memory modules Cause A memory module is not installed in the DIMM1 or XMM1 socket Solution Ensure that a memory module is installed in the DIMM1 or XMM1 socket on the system board This socket must be populated with a memory module Memory module is not the correct type or speed grade for the system or the new memory module is not seated properly Replace module with the correct industry standard device for the computer On some models ECC and non ECC memory modules cannot be mixed Out of memory error Cause You have run out of memory to run the application Solution Check the application documentation to determine the m
80. aphics board and processor 63 Processor Description Spare part number Intel Core i7 4770s 3 1 GHz 8 MB L3 cache 732507 001 Intel Core 15 46705 3 1 GHz 6 MB L3 cache 732506 001 Intel Core i5 4570s 2 9 GHz 6 MB L3 cache 732505 001 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 33 2 Remove the access panel see Access panel on page 37 3 Remove the graphics heat sink see Graphics heat sink on page 61 4 Remove the processor heat sink see Processor heat sink on page 62 5 Rotate the locking lever to its full open position 1 6 Raise and rotate the microprocessor retainer to its fully open position 2 7 Carefully lift the processor from the socket 3 Z CAUTION Do NOT handle the pins the processor socket These pins are very fragile and handling them could cause irreparable damage Once pins are damaged it may be necessary to replace the system board The heat sink must be installed within 24 hours of installing the processor to prevent damage to the processor s solder connections 64 Chapter 5 Removal and Replacement Procedures All in One AIO Chassis To install a new processor 1 Place the processor in its socket and close the retainer Make sure the slot in the processor fits into the post on the socket 2 Secure the locking lever If reusing the existing heat sink go to step 3 If using a new heat sink go to step 6 3 f
81. ard jumper settings labeled on the chassis 3 Be sure to correctly position the jumpers on the converter board for the installed display panel 5 Lift the converter board from the computer To install the converter board reverse the removal procedures 60 Chapter 5 Removal and Replacement Procedures All in One AIO Chassis Heat sink Graphics board and processor Description Spare part number Heat sink for use with graphics board 69821 4 001 Heat sink for use with processor 698201 001 Separate heat sinks cool the discrete graphic board select models only and the processor If installed you must remove the smaller graphics heat sink before you can remove the larger processor heat sink The graphics heat sink is secured with three Torx screws two captured one not captured The heat sinks share the one non captured screw The processor heat sink is secured with five Torx screws four captured one shared not captured Graphics heat sink To remove the heat sink 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 33 2 Remove the center access panel see Access panel on page 37 3 Remove the black Torx screw from the top of the heat sink 1 Heat sink Graphics board and processor 61 4 Loosen the two silver captive Torx screws on the heat sink 2 and then lift the heat sink out of the computer 3 A CAUTION Remove heat sink retaining screws
82. bled CAUTION If you enable the stringent security feature and you forget the setup password the power on password the computer is inaccessible and can no longer be used If you lose or forget the password the system board must be replaced This scenario is not covered under warranty To prevent the computer from becoming permanently unusable record your configured setup password or power on password in a safe place away from your computer Without these passwords the computer cannot be unlocked e Setup Browse Mode appears if a setup password is set allows viewing but not changing the F10 Setup Options without entering setup password Default is enabled e Password prompt on F9 amp F12 requires setup password to use these boot functions Default is enabled e Network Server Mode Default is disabled Smart Cover Allows you to e lock unlock the Cover Lock e Set the Cover Removal Sensor to Disable Notify User Setup Password NOTE Notify User alerts the user that the sensor has detected that the cover has been removed Setup Password requires that the setup password be entered to boot the computer if the sensor detects that the cover has been removed Computer Setup F10 Utilities 105 106 Table 6 3 Computer Setup Security continued Device Security Allows you to set Device Available Device Hidden default is Device Available for e Embedded security device e System audio e USB con
83. card out of the slot NOTE Never remove the card when the green LED is flashing After installing the media card reader and booting to Windows the reader and the inserted cards are not recognized by the computer Cause Solution The operating system needs time to recognize the device if the Wait a few seconds so that the operating system can reader was just installed into the computer and you are recognize the reader and the available ports and then turning the PC on for the first time recognize the media inserted in the reader After inserting a media card in the reader the computer attempts to boot from the media card Cause Solution The inserted media card has boot capability 1 If you do not want to boot from the media card remove it during boot or do not select the option to boot from the inserted media card during the boot process 2 During POST Power On Self Test press F9 to modify the boot menu 3 Change the boot sequence in F10 Computer Setup Solving display problems If you encounter display problems see the documentation that came with the monitor and to the common causes and solutions listed in the following table Blank screen no video Cause Solution Monitor is not turned on and the monitor light is not on Turn on the monitor and check that the monitor light is on Bad monitor Try a different monitor The cable connections are not correct Check the cable connection from the monitor
84. cations computer 188 stand height adjustable recline removing 39 spare partnumber 39 tilt swivel stand removing 40 standard stand assembly spare partnumber 11 static electricity 25 system board removing 78 SATA connectors 31 spare part numbers 14 17 System Recovery using Windows 7 recovery media 167 System Recovery Windows 7 166 Index 191 system restore point creating for Windows 8 computer models 157 restoring for Windows 8 computer models 158 system restore points creating Windows 7 162 System Restore Windows 7 165 T tamper proof screws tool 30 temperature control 27 thermal module removing 61 thermal module spare part number 11 17 thermal pad spare part number 12 tilt swivel stand removing 40 tools servicing 30 Torx T15 screwdriver 30 U upper rear access panel spare part number 11 37 V ventilation proper 27 VESA mounting adapter removing 43 Ww Wake on LAN feature 143 webcam assembly kit spare part number 12 webcam cable spare part number 15 webcam module removing 57 spare partnumber 14 23 57 Windows backup 157 File History 157 158 restoring files 158 system restore point 157 158 Windows 7 backing up information 165 backup and recovery 162 Backup and Restore 165 192 Index creating backups 162 creating recovery media 162 creating system restore points 162 hard drive recovery 166 Help and Support 162 steps for creating recovery discs 163 steps
85. ch hard drive selfencrypting SED 696442 001 500 GB 7200 rpm hard drive 2 5 inch 686217 001 320 GB 7200 rpm hard drive 639135 001 256 GB Solid State Drive SSD self encrypting SED 680020 001 160 GB Solid State Drive SSD 646809 001 128 GB Solid State Drive SSD 665961 001 120 GB Solid State Drive SSD 661841 001 The hard disc drive is located behind the access panel on the left side of the computer when viewed from behind The drive is housed in a removable cage Drives 45 If you choose to install an optional 2 5 inch solid state drive SSD or selfencrypting drive SED you will need a drive adapter The drive adapter is not included in the 2 5 inch SSD spare parts kits The first hard drive data cable connects to the SATAO and SATA PWRO system board connectors The second hard drive data cable connects to the SATA1 and SATA PWR1 system board connectors 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 33 2 Remove the access panel see Access panel on page 37 3 Pull the latch next to the lower side of the hard disc drive cage away from the cage to release it then slide the cage toward the edge of the chassis and lift it out 46 Chapter 5 Removal and Replacement Procedures All in One AIO Chassis 4 Lift the latch on one side of the hard disc drive cage and pull the hard disc drive out of the cage 5 Remove the four mounting screws from the hard disc dri
86. configuration conflicts with other devices Use Windows Device Manager to deselect the automatic settings for the board and choose a basic configuration that does not cause a resource conflict You can also use Computer Setup to reconfigure or disable devices to resolve the resource conflict To access Device Manager in Windows 7 click Start select Control Panel and then select Device Manager To access Device Manager in Windows 8 from the Start screen type c select Control Panel from the list of applications and then select Device Manager USB ports on the computer are disabled in Computer Setup Run the Computer Setup utility and ensure that Device available is selected for appropriate USB ports under Security gt USB Security Computer will not start Cause Wrong memory modules were used in the upgrade or memory modules were installed in the wrong location Solution 1 Review the documentation that came with the system to determine if you are using the correct memory modules and to verify the proper installation NOTE DIMM1 or XMM1 must always be installed DIMM1 must be installed before DIMM2 and DIMM3 must be installed before DIMMA Observe the beeps and LED lights on the front of the computer Beeps and flashing LEDs are codes for specific problems If you still cannot resolve the issue contact Customer Support Solving Hardware Installation Problems 141 142 Power LED flashes Red five t
87. d Replacement Procedures All in One AIO Chassis Hard drive and optical drive cables and connectors Description Spare part number Optical drive cable data and power assembly 698221 001 Hard drive cable data and power assembly 698215 001 The hard drive and optical drive connectors are located near the middle of the computer partially under the main display bracket Each connector is secured with two Torx screws and has two cables that connect to the system board The optical drive connector cables are longer than the hard drive connector cables To remove the hard drive or optical drive connector 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 33 Remove the access panel see Access panel on page 37 Remove the stand see Stand on page 39 Remove the lower panel see Lower panel on page 42 Remove the side panels see Side panels on page 73 Remove the VESA mounting adapter see VESA mounting adapter on page 43 Remove the power supply see Power supply on page 75 Remove the system board see System board on page 78 e o mo m cw SS Remove the front bezel see Front bezel on page 89 10 Remove the display panel see Display panel on page 94 Hard drive and optical drive cables and connectors 97 98 11 Remove two Torx screws that secure the hard drive connector or the optical drive connector to the computer 12 Remove th
88. d not leave a residue After cleaning always wipe the unit with a clean lint free cloth Occasionally clean the air vents on the computer Lint and other foreign matter can block the vents and limit the airflow Cleaning the keyboard Follow all safety precautions in General cleaning safety precautions on page 28 before cleaning the keyboard To clean the tops of the keys or the keyboard body follow the procedures described in Cleaning the Computer Case on page 28 When cleaning debris from under the keys review all rules in General cleaning safety precautions on page 28 before following these procedures 28 Chapter 4 Routine care SATA drive guidelines and disassembly preparation ACAUTION Use safety glasses equipped with side shields before attempting to clean debris from under the keys e Visible debris underneath or between the keys may be removed by vacuuming or shaking e Canned pressurized air may be used to clean debris from under the keys Caution should be used as too much air pressure can dislodge lubricants applied under the wide keys e Ifyou remove a key use a specially designed key puller to prevent damage to the keys This tool is available through many electronic supply outlets A CAUTION Never remove a wide leveled key like the space bar from the keyboard If these keys are improperly removed or installed the keyboard may not function properly e Cleaning under a key may be done with
89. ding Protection Levels Method Voltage Antistatic plastic 1 500 Carbon loaded plastic 7 500 Metallized laminate 15 000 Grounding the work area To prevent static damage at the work area use the following precautions Cover the work surface with approved static dissipative material Provide a wrist strap connected to the work surface and properly grounded tools and equipment Use static dissipative mats foot straps or air ionizers to give added protection Handle electrostatic sensitive components parts and assemblies by the case or PCB laminate Handle them only at staticfree work areas Turn off power and input signals before inserting and removing connectors or test equipment Use fixtures made of static safe materials when fixtures must directly contact dissipative surfaces Keep work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam Use field service tools such as cutters screwdrivers and vacuums that are conductive Recommended materials and equipment Materials and equipment that are recommended for use in preventing static electricity include Antistatic tape Antistatic smocks aprons or sleeve protectors Conductive bins and other assembly or soldering aids 26 Chapter 4 Routine care SATA drive guidelines and disassembly preparation Conductive foam Conductive tabletop workstations with ground cord of one megohm 10 resistance Static dissipative table or
90. during a Windows update and during other system maintenance such as a software update security scanning or system diagnostics You can also manually create a system restore point at any time For more information and steps for creating specific system restore points see Windows Help and Support From the Start screen type h and then select Help and Support As you add photos video music and other personal files create a backup of your personal information Windows File History can be set to regularly and automatically back up files from libraries desktop contacts and favorites If files are accidentally deleted from the hard drive and they can no longer be restored from the Recycle Bin or if files become corrupted you can restore the files that you backed up using File History Restoring files is also useful if you ever choose to reset the computer by reinstalling Windows fey NOTE File History is not enabled by default so you must turn it on For more information and steps for enabling Windows File History see Windows Help and Support From the Start screen type h and then select Help and Support Backing up restoring and recovering in Windows 8 157 Restoring and recovering using Windows 8 tools Windows recovery tools provide access to several options for recovering your system Choose the method that best matches your situation and level of expertise e lf you need to restore your personal files and data you can
91. e see the instructions in Downloading HP PC Hardware Diagnostics to a USB device on page 116 b Second the hard disk drive c Third in the BIOS a core set of diagnostics for memory and hard disk drive that are accessible only if the USB or hard disk drive versions are not detected Downloading HP PC Hardware Diagnostics to a USB device 1 Go to http www hp com Click the Support amp Drivers link Select the Drivers amp Software tab Enter the product name in the text box and click Search Select your specific computer model Select your operating system Poe aom In the Diagnostic section click the HP UEFI Support Environment link This link provides additional information or Click the Download button and select Run The download includes instructions in English on how to install the tools on the USB device NOTE HP diagnostic solutions are developed to test components typically included on HP products They may not diagnose all third party accessories that can be added to the system 116 Chapter 7 HP PC Hardware Diagnostics 8 Troubleshooting without diagnostics This chapter provides information on how to identify and correct minor problems such as USB devices hard drive optical drive graphics audio memory and software problems If you encounter problems with the computer refer to the tables in this chapter for probable causes and recommended solutions NOTE For i
92. e United States 730323 031 Keyboard wireless with mouse and dongle for use in the United Kingdom 730323 041 Keyboard wireless with mouse and dongle for use in Germany 730323 051 Keyboard wireless with mouse and dongle for use in France 730323 061 Keyboard wireless with mouse and dongle for use in Italy 730323 071 Keyboard wireless with mouse and dongle for use in Spain 730323 081 Keyboard wireless with mouse and dongle for use in Denmark 730323 091 Keyboard wireless with mouse and dongle for use in Norway 730323 101 Keyboard wireless with mouse and dongle for use in Switzerland 730323 111 Keyboard wireless with mouse and dongle for use in Sweden 730323 121 Keyboard wireless with mouse and dongle for use in French Canada 730323 131 Keyboard wireless with mouse and dongle for use in Portugal 730323 141 Keyboard wireless with mouse and dongle for use in turkey 730323 151 Keyboard wireless with mouse and dongle for use in Greece 730323 161 Keyboard wireless with mouse and dongle for use in Latin America 730323 171 Keyboard wireless with mouse and dongle for use in Saudi Arabia 730323 181 Keyboard wireless with mouse and dongle for use in Belgium 730323 201 Keyboard wireless with mouse and dongle for use in Brazil 730323 211 Keyboard wireless with mouse and dongle for use in Hungary 730323 221 Keyboard wireless with mouse and dongle for use in the Czech Republic and Slovakia 730323 231 Keyboard wireless with mouse and do
93. e cables from the metal clips built into the computer 13 Disconnect the hard drive cables or the optical drive cables from the system board NOTE Be careful not to damage the cable when disconnecting it from the board Do not pull on the wires 14 Remove the connector from the computer To install the hard drive or optical drive connector reverse the removal procedures Chapter 5 Removal and Replacement Procedures All in One AIO Chassis 6 Computer Setup F10 Utility Computer Setup F10 Utilities Use Computer Setup F10 Utility to do the following Change factory default settings Set the system date and time Set view change or verify the system configuration including settings for processor graphics memory audio storage communications and input devices Modily the boot order of bootable devices such as hard drives optical drives or USB flash media devices Enable Quick Boot which is faster than Full Boot but does not run all of the diagnostic tests run during a Full Boot You can set the system to always Quick Boot default Q periodically Full Boot from every 1 to 30 days or always Full Boot Select Post Messages Enabled or Disabled to change the display status of Power On Self Test POST messages Post Messages Disabled suppresses most POST messages such as memory count product name and other non error text messages If a POST error occurs the error is displayed
94. e er Rer et re 27 Rolne Wesce pheatneuneouneaNentO 28 General cleaning safety precautions 28 Cleaning the Computer Case coe abate arx ber ER rh a 28 Cleaning th keyboard ipiius teuer Ubi AP HARE EVE RUE E CURRERE M petunt UE ride 28 Cleaning the TRORIGE oebesapiehnarion an 29 Cleaning Iie MOUSE Mone t paris PP EPI a ame bep nr IS Pest ritate oto pa PEE Dubia 29 Service considerations peniano e ERU RA 29 Power supply Tell aestimet ud 29 Tools and software Requirements 30 SS WG AM E S O 30 Cables and connectors area rte shi 30 Mard Drives NETTE ELTE 30 lithium coin cell batery MET PE 31 SATA hard drives MANN I Ea NICO 31 SATA harddrive cables aoc DEN Mera YER E EE S Pon EROR EN E eU 32 SATA Uta 32 SY etter tase ops hain breaded eta M 32 Cable management osi ieni n EE E E E 32 5 Removal and Replacement Procedures All in One AIO Chassis 33 Preparing to disassemble Ihe compUuler 33 Removing the rear I O cover cse sin ante Sire ee welt entraba tl 35 Cable management cover cs coacti ee RED pala ina v rm erat
95. e every second the system board you must unplug the computer followed by a two second power cord before attempting to reseat install or pause Beeps stop after fifth remove a DIMM module iteration but LEDs continue until problem is solved 1 Reseat DIMMs 2 Replace DIMMs one at a time to isolate the faulty module 3 Replace third party memory with HP memory 4 Replace the system board Red Power LED flashes six 6 Pre video graphics error For systems with a graphics card times once every second followed by a two second 1 Reseat the graphics card pause Beeps stop after fifth iteration but LEDs continue until 2 Replace the graphics card problem is solyed 3 Replace the system board For systems with integrated graphics replace the system board Red Power LED flashes seven 7 System board failure Replace the system board times once every second ROM detected failure followed by a two second prior to video pause Beeps stop after fifth iteration but LEDs continue until problem is solved Red Power LED flashes eight 8 Invalid ROM based on 1 Reflash the system ROM with the latest BIOS times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved Chapter 10 POST error messages bad checksum image 2 Replace the system board Activity Beeps Possible Cause Recommended Action Red Power LED flashes nine 9 System powers on bu
96. e in models without Windows 8 700629 001 System board for use in models with Windows 8 Standard 700629 501 System board for use in models with Windows 8 Professional 700629 601 The system board is located on the right side of the computer viewed from the rear It is secured with eight Torx screws To remove the system board 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 33 Remove the access panel see Access panel on page 37 Remove the stand see Stand on page 39 Remove the lower panel see Lower panel on page 42 Remove the memory modules see Memory on page 50 Remove the graphics heat sink see Graphics heat sink on page 61 Remove the processor heat sink see Processor heat sink on page 62 Remove the processor see Processor on page 64 oon ou Bh 9 NM Remove the WLAN module see WLAN module on page 67 10 Disconnect all cables from the system board noting their location for reinstallation Chapter 5 Removal and Replacement Procedures Allin One AIO Chassis 11 Remove the cable mounting bracket by removing the Torx screw 1 and then sliding it up 2 and lifting it out of the computer r 12 Remove the two Torx screws that secure the outer side bracket to the computer The screws also secure the system board o 1111111 System board 79 13 Rotate the side bracket up and off the computer 14 Remove the e
97. e password jumper and other system board components see the Illustrated Parts amp Service Map IPSM The IPSM can be downloaded from http www hp com support 5 Remove the jumper Establishing a setup or power on password 183 Replace the jumper Replace the access panel Reconnect the external equipment B mee m Plug in the computer and turn on power Allow the operating system to start This clears the current passwords and disables the password features 10 Establish the new passwords in Computer Setup See Computer Setup F10 Utility on page 99 for information Clearing and resetting the CMOS The computer s configuration memory CMOS stores information about the computer s configuration The CMOS button resets CMOS but does not clear the power on and setup passwords Clearing CMOS will clear the Active Management Technology AMT settings in the Management Engine BIOS Extension MEBx including the password The password will default to admin and will need to be reset The AMT settings will also need to be reset To access the MEBx press Ctrl P during POST 1 Turn off the computer and any external devices and disconnect the power cord from the power outlet 2 Disconnect the keyboard monitor and any other external equipment connected to the computer A WARNING reduce the risk of personal injury from electrical shock and or hot surfaces sure to disconnect the power cord from the
98. e selected translation mode is not compatible with the translation mode that was active when the disk was partitioned and formatted the data on the disk will be inaccessible e CD ROM Model firmware version serial number connector color not included for USB CD ROM e 55 Life Used NOTE Displays for solid state drives e SMART ATA disks only e Diskette Model and firmware version NOTE Displays for USB diskette drives e Default Values ATA disks only See Translation Mode above for details SATA Defaults 102 Chapter 6 Computer Setup Utility Table 6 2 Computer Setup Storage continued Storage Options eSATA Port Allows you to set a SATA port as an eSATA port for use with an external drive Default is enabled This setting affects only the port with the black connector labeled as eSATA on the system board This port should have the eSATA back panel connector attached to use eSATA drives For more information see the eSATA white paper at www hp com SATA Emulation Allows you to choose how the SATA controller and devices are accessed by the operating system There are three supported options IDE RAID and AHCI default CAUTION SATA emulation changes may prevent access to existing hard drive data and degrade or corrupt established volumes IDE This is the most backwards compatible setting of the three options Operating systems usually do not require additional driver support in IDE mode
99. e the two screws securing the optical disc drive bracket to the drive In install the drive reverse the removal procedures EJ NOTE The optical disc drive can be installed in only one way Drives 49 Memory Description Spare part number 8 GB 689374 001 4 GB 689373 001 2 GB 689372 001 Memory modules are located on the right side of the computer viewed from behind The computer has two memory slots that can be populated with up to two industry standard SODIMMs These memory sockets are populated with at least one preinstalled SODIMM To achieve the maximum memory support you can populate the system board with up to 16 GB of memory For proper system operation the SODIMMs must be e industry standard 204 pin e unbuffered non ECC PC3 10600 DDR3 1600 MHz compliant e 1 5 volt DDR3 SDRAM SODIMMs The DDR3 SDRAM SODIMMs must also e support CAS latency 11 DDR3 1600 MHz 11 11 11 timing e contain the mandatory Joint Electronic Device Engineering Council specification In addition the computer supports e lGbit 2 Gbit and 4 Gbit non ECC memory technologies e singlesided and double sided SODIMMS e SODIMMs constructed with x8 and x16 SDRAMs SODIMMs constructed with x4 SDRAMs are not supported E NOTE The system will not operate properly if you install unsupported SODIMM memory 50 Chapter 5 Removal and Replacement Procedures All in One AIO Chassis The system will automatically opera
100. ed 3 Clear CMOS See Appendix B Password security and resetting CMOS on page 182 4 Replace the system board 103 System Board Failure DMA or timers 1 Clear CMOS See Appendix B Password security and resetting CMOS on page 182 2 Replace the system board 162 System Options Not Set 163 Time amp Date Not Set Configuration incorrect RTC real time clock battery may need to be replaced Invalid time or date in configuration memory RTC real time clock battery may need to be replaced Run Computer Setup and check the configuration in Advanced Onboard Devices Reset the date and time under Control Panel If the problem persists replace the RTC battery See the Removal and Replacement section for instructions on installing a new battery or contact an authorized dealer or reseller for RTC battery replacement Reset the date and time under Control Panel Computer Setup can also be used If the problem persists replace the RTC battery See the Removal and Replacement section for instructions on installing a new battery or contact an authorized dealer or reseller for RTC battery replacement 163 Time amp Date Not Set CMOS jumper may not be properly installed Check for proper placement of the CMOS jumper if applicable 164 MemorySize Error Memory amount has changed since the last boot memory added or removed Press the F1 key to save the memory changes
101. eep state CAUTION When attempting to resume from Sleep date do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data Cursor will not move using the arrow keys on the keypad Cause Solution The Num Lock key is on Press the Num Lock key The Num Lock light should be off if you want to use the arrow keys on the keypad You can disable or enable the Num Lock key in Computer Setup at Advanced gt Device Options Mouse does not respond to movement or is too slow Cause Solution Mouse connector is not properly plugged into the back of the Shut down the computer using the keyboard computer Windows 7 1 Press the Ctrl and Esc keys at the same time or press the Windows logo key to display the Start menu 2 Use the arrow keys to select Shut Down and then press Enter 3 After the shutdown is complete plug the mouse connector into the back of the computer or the keyboard and restart Windows 8 1 Press the Windows logo to open the Settings charm 2 Use the arrow keys to select Power and then press Enter 3 Use the arrow keys to select Shut Down and then press Enter 4 After the shutdown is complete plug the mouse connector into the back of the computer or the keyboard and restart Program in use has stopped responding to commands Shut down the computer using the keyboard then restart the computer Solv
102. el in Windows 8 from the Start screen type c and then select Control Panel from the list of applications 2 Expand the Resolution box and then use the sliding control to reset the resolution Monitor is configured to use an input that is not active Use the monitor s on screen menu controls to select the input that is being driven by the system Refer to the monitor s user documentation for more information on the on screen controls and settings Blank screen and the power LED flashes Red five times once every second followed by a two second pause and the computer beeps five times Beeps stop after fifth iteration but LEDs continue flashing Cause Pre video memory error Chapter 8 Troubleshooting without diagnostics Solution 1 Reseat DIMMs Power on the system 2 Replace DIMMs one at a time to isolate the faulty module 3 Replace third party memory with HP memory 4 Replace the system board Blank screen and the power LED flashes Red six times once every second followed by a two second pause and the computer beeps six times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Pre video graphics error For systems with a graphics card 1 Reseat the graphics card if applicable Power on the System 2 Replace the graphics card if applicable 3 Replace the system board For systems with integrated graphics replace the system board Blank screen and the
103. emory requirements Memory count during POST is wrong Cause The memory modules may not be installed correctly Integrated graphics may use system memory Solution Check that the memory modules have been installed correctly and that proper modules are used No action required Insufficient memory error during operation Cause Too many Terminate and Stay Resident programs TSRs are installed You have run out of memory for the application Solution Delete any TSRs that you do not need Check the memory requirements for the application or add more memory to the computer Solving memory problems 147 Power LED flashes Red five times once every second followed by a two second pause and the computer beeps five times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Memory is installed incorrectly or is bad 1 Reseat DIMMs Power on the system 2 Replace DIMMs one at a time to isolate the faulty module 3 Replace third party memory with HP memory 4 Replace the system board Solving processor problems If you encounter processor problems common causes and solutions are listed in the following table Poor performance is experienced Cause Solution Processor is hot 1 Make sure the airflow to the computer is not blocked 2 Make sure the fans are connected and working properly some fans only operate when needed 3 Make sure the processor heat sink is insta
104. er 33 operating guidelines 27 operating system media Windows 8 161 optical disc drive replacing 47 optical drive problems 149 spare part numbers 13 optical drive cable spare part number 17 optical drive cable data and power assembly spare part number 15 optical drive connector removing 97 optical drive insert spare part number 12 overheating prevention 27 P password clearing power on setup 182 POST error messages power button board spare part number 14 23 87 power button board cable spare partnumber 15 power cord set requirements country specific 187 power problems 124 182 182 170 power supply 188 fan 29 removing 75 spare part number 75 spare part numbers 23 power on password 182 printer problems 137 problems audio 135 CD ROM or DVD 149 flash drive 151 front panel 152 general 120 hard drive 125 hardware installation 140 Internet access 152 keyboard 138 Media Card Reader 128 memory 146 monitor 129 mouse 138 network 143 power 124 printer 137 processor 148 software 154 processor spare part numbers 14 processor problems 148 R rear components 5 rear O cover removing 35 spare partnumber 11 35 recovery discs steps for creating Windows 7 163 recovery discs using for restore 168 recovery media creating 164 recovery media creating Windows 7 162 recovery partition Windows 8 158 recovery USB flash drive steps for creating Windows 7 163 recovery usi
105. ery 2 and then store the discs in a secure place To create a recovery USB flash drive Backing up restoring and recovering in Windows 7 163 Ej NOTE You must use a USB flash drive with a capacity of at least 8 CB 6 Close all open programs Insert the USB flash drive into a USB port on the computer Click the Start button click All Programs click Security and Protection click Recovery Manager and then click Recovery Media Creation Click Create recovery media with a USB flash drive and then click Next Select the USB flash drive from the list of media The program will let you know how much storage is required to create the recovery drive If the USB flash drive does not have enough storage capacity it will appear grayed out and you must replace it with a larger USB flash drive Click Next NOTE Recovery Media Creation formats the USB flash drive deleting any files on it Follow the on screen instructions When the process is complete label the USB flash drive and store it in a secure place Creating recovery discs with HP Recovery Disc Creator select models only HP Recovery Disc Creator is a software program that offers an alternative way to create recovery discs on select models After you successfully set up the computer you can create recovery discs using HP Recovery Disc Creator The recovery discs allows you to reinstall your original operating system as well as select drivers and application
106. es You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage Service considerations 29 Tools and software Requirements To service the computer you need the following Screws Torx T 15 screwdriver Torx T 15 screwdriver with small diameter shank for certain front bezel removal Flat bladed screwdriver may sometimes be used in place of the Torx screwdriver Phillips 2 screwdriver Diagnostics software Tamper resistant T 15 wrench The screws used in the computer are not interchangeable They may have standard or metric threads and may be of different lengths If an incorrect screw is used during the reassembly process it can damage the unit HP strongly recommends that all screws removed during disassembly be kept with the part that was removed then returned to their proper locations A CAUTION Metric screws have a black finish U S screws have a silver finish and are used on hard drives only CAUTION As each subassembly is removed from the computer it should be placed away from the work area to prevent damage Cables and connectors Most cables used throughout the unit are flat flexible cables These cables must be handled with care to avoid damage Apply only the tension required to seat or unseat the cables during insertion or removal from the connector Handle cables by the connector whenever possible In all cases avoid bending or tw
107. es and you have not done so select Back up your files first recommended and then click Next Otherwise select Recover without backing up your files and then click Next 8 If you are prompted to insert the next recovery disc do so 9 When Recovery Manager is finished remove the recovery disc or the recovery USB flash drive from the system 10 Click Finish to restart the computer Using HP Recovery Disc operating system discs select models only 168 Use the steps provided in this section if you used HP Recovery Disc Creator to create a Windows 7 operating system DVD and a Driver Recovery DVD If you created recovery media using Creating recovery media using HP Recovery Manager select models only on page 163 use the steps in System Recovery using recovery media select models only on page 167 If you cannot use the recovery discs you previously created using the HP Recovery Disc Creator select models only you must purchase a Windows 7 operating system DVD to reboot the computer and repair the operating system To order a Windows 7 operating system DVD and Driver Recovery DVD go to the HP website For U S support go to http www hp com support For worldwide support go to http welcome hp com country us en wweontact_us html You can also order the DVDs by calling support For contact information see the Worldwide Telephone Numbers booklet included with the computer Chapter 9 System backup and recovery
108. essor cooling fan is running A fan may be blocked or not turning 2 Open the access panel press the power button and see OR if the processor fan or other system fan spins If the fan does not spin make sure the fan cable is plugged onto The heat sink is not properly attached to the processor the system board header 3 If fan a plugged in and not spinning replace it 124 Chapter 8 Troubleshooting without diagnostics Power LED flashes Red four times once every second followed by a two second pause and the computer beeps four times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Power failure power supply is overloaded 1 If equipped with a voltage selector check that the voltage selector located on the rear of the power supply some models is set to the appropriate voltage Proper voltage setting depends on your region 2 Open the access panel and ensure the power supply cable is seated into the connector on the system board 3 Check if a device is causing the problem by removing ALL attached devices such as hard drives or optical drives and expansion cards Power on the system If the system enters POST then power off and replace one device at a time and repeat this procedure until failure occurs Replace the device that is causing the failure Continue adding devices one at a time to ensure all devices are functioning properly 4 Replace the power supply 5 Replace the
109. firmation to unconfigure ME e Watchdog Timer enable disable Allows you to set amount of time for a operating system and BIOS watchdog alert to be sent if the timers are not deactivated BIOS watchdog is deactivated by BIOS and would indicate that a halt occurred during execution if the alert is sent to the management console An operating system alert is deactivated by the operating system image and would indicate that a hang occurred during its initialization Default is enabled Recovering the Configuration Settings 114 This method of recovery requires that you first perform the Save to Removable Media command with the Computer Setup F10 Utility before Restore is needed See Computer Setup File on page 101 in the Computer Setup File table E NOTE It is recommended that you save any modified computer configuration settings to a USB flash media device and save the device for possible future use To restore the configuration insert the USB flash media device with the saved configuration and perform the Restore from Removable Media command with the Computer Setup F10 Utility See Computer Setup File on page 101 in the Computer Setup File table Chapter 6 Computer Setup F10 Utility 7 HP PC Hardware Diagnostics To help troubleshoot and diagnose failures use the UEFl based hardware diagnostic solution that HP includes on all products This tool can even be used if the computer will not boot to the opera
110. following packaging and grounding precautions are necessary to prevent damage to electric components and accessories To avoid hand contact transport products in static safe containers such as tubes bags or boxes Protect all electrostatic parts and assemblies with conductive or approved containers or packaging Keep electrostatic sensitive parts in their containers until they arrive at static ree stations Place items on a grounded surface before removing them from their container Always be properly grounded when touching a sensitive component or assembly Avoid contact with pins leads or circuitry Place reusable electrostatic sensitive parts from assemblies in protective packaging or conductive foam Electrostatic discharge information 25 Personal grounding methods and equipment Use the following equipment to prevent static electricity damage to equipment Wrist straps are flexible straps with a maximum of one megohm 10 resistance in the ground cords To provide proper ground a strap must be worn snug against bare skin The ground cord must be connected and fit snugly into the banana plug connector on the grounding mat or workstation Heel straps Toe straps Boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use them on both feet with a maximum of one megohm 10 resistance between the operator and ground Static Shiel
111. for creating recovery media 163 steps for creating recovery USB flash drive 163 System Recovery 166 System Recovery using recovery media 167 System Restore 165 Windows 7 operating system discs using for restore 168 Windows 7 operating system DVD creating 164 using for restore 168 Windows 7 operating system media creating 164 Windows 8 backup and restore 156 Driver Recovery media 161 fll recovery 158 hard drive recovery 158 operating system DVD 161 recovery partition 158 restoring the hard drive 158 WLAN module removing 67 spare part number 14 67
112. g system security breaches Default is enabled SVM CPU Virtualization enable disable Controls the virtualization features of the processor Changing this setting requires turning the computer off and then back on Default is disabled Virtualization Technology VTx enable disable Controls the virtualization features of the processor Changing this setting requires turning the computer off and then back on Default is disabled Virtualization Technology Directed I O VTd enable disable Controls virtualization DMA remapping features of the chipset Changing this setting requires turning the computer off and then back on Default is disabled Trusted Execution Technology enable disable Controls the underlying processor and chipset features needed to support a virtual appliance Changing this setting requires turning the computer off and then back on Default is disabled To enable this feature you must enable the following features e Embedded Security Device Support e Virtualization Technology e Virtualization Technology Directed Embedded Security Device enable disable Permits activation and deactivation of the Embedded Security Device NOTE To configure the Embedded Security Device a Setup password must be set e Reset to Factory Settings Do not reset Reset Resetting to factory defaults will erase all security keys and leave the device in a disabled state Changing this setting requires that you resta
113. he Advanced Boot Options screen use the arrow keys to highlight the safe mode option you want and then press Enter Log on to your computer with a user account that has administrator rights When your computer is in safe mode Safe Mode displays in the corners of your monitor To exit safe mode restart your computer and let Windows start normally To enter Safe Mode in Windows 8 Press the Windows logo to open the Settings charm Select Change PC Settings select General and then under Advanced startup click Restart now Select Troubleshoot select Advanced options select Startup Settings and then click Restart Use the function keys or number keys to select the safe mode option you want When your computer is in safe mode Safe Mode displays in the corners of your monitor To exit safe mode restart your computer and let Windows start normally High pitched noise coming from inside a flat panel monitor Cause Brightness and or contrast settings are too high Solution Lower brightness and or contrast settings Solving display problems 133 134 Fuzzy focus streaking ghosting or shadowing effects horizontal scrolling lines faint vertical bars or unable to center the picture on the screen flat panel monitors using an analog VGA input connection only Cause Flat panel monitor s internal digital conversion circuits may be unable to correctly interpret the output synchronization of the S
114. he Start screen to display the charms 2 Click Settings gt Change PC Settings 3 Click Personalize to change the display settings To customize the Desktop 1 Click the Desktop app on the Start screen 2 Right click on the desktop and then click Personalize to change display settings Activating and customizing the software in Windows 8 3 Illustrated parts catalog System parts Item Description Spare part number 1 Front bezel with camera lens 732487 001 2 Power supply 180 W 732494 001 10 Chapter Illustrated parts catalog ltem Description Spare part number 3 Left side panel 732489 001 4 Right side panel 698193 001 5 Standard stand assembly 732509 001 Height adjustment stand 698226 001 6 Upper rear access panel security screw and hardware are not spared 698194 001 Lower rear access panel 732488 001 7 Rear I O cover 732492 001 Display panel 732495 001 Misc parts Item Description Spare part number Heat sink thermal module includes replacement thermal material 1 For use with the graphics card 698214 001 2 For use with the processor 698201 001 3 Card reader 732504 001 Misc parts 1 ltem Description Spare part number 4 Fan 698196 001 5 Serial port assembly 698212 001 6 Speakers left and right 698197 001 Label for use in models without speakers 732508 001 Thermal pad 706867 001 HP ultraslim keyed cable
115. her edge down until the clamp snaps over the other edge of the battery 2 54 Chapter 5 Removal and Replacement Procedures All in One AIO Chassis Serial port Description Spare part number Serial port 698212 001 The serial port is located near the bottom of the computer below the hard drive It is secured with one Phillips screw To remove the serial port 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 33 Remove the access panel see Access panel on page 37 2 3 Remove the lower panel see Lower panel on page 42 4 Remove the Phillips screw 1 that secures the port to the computer 5 Slide the bottom of the port assembly to remove it from the tab in the computer 2 Serial port 55 6 Remove the cable from its routing path 3 and remove the serial port assembly from the computer To install the serial port reverse the removal procedures 56 Chapter 5 Removal and Replacement Procedures All in One AIO Chassis Webcam module Description Spare part number Webcam module 732510 001 On products that ship with a webcam module the module is located at the top of the computer beneath the top panel It is secured with two silver Phillips screws and has one connector The webcam module is optional c To remove the webcam module 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 33
116. his process takes about 5 to 10 minutes Carefully read and follow the instructions on the screen to complete the activation Chapter 2 Activating and Customizing the Software We recommend that you register your computer with HP during operating system set up so you can receive important software updates facilitate support questions and sign up for special offers You can also register your computer with HP using the Register with HP app on the Start screen ACAUTION After the activation process has begun DO NOT TURN OFF THE COMPUTER UNTIL THE PROCESS IS COMPLETE Turning off the computer during the activation process may damage the software that runs the computer or prevent its proper installation Downloading Windows 8 updates Microsoft may release updates to the operating system To help keep the computer running optimally HP recommends checking for the latest updates during the initial installation and periodically throughout the life of the computer Run Windows Update as soon as possible after you set up your computer 1 Point to the upper right or lower right corner of the Start screen to display the charms 2 Click Settings gt Change PC Settings gt Windows Update 3 Run Windows Update monthly thereafter Customizing the monitor display You can customize display settings for Windows 8 separately for the Start screen and the Desktop To customize the Start screen 1 Point to the upper right or lower right corner of t
117. his option to disable multiprocessor support under the OS Default is enabled e Hyper threading enable disable Use this option to disable processor hyper threading e Turbo Mode enable disable Allows you to enable and disable the Intel Turbo Mode feature which allows one core of the system to run at a higher than standard frequency and power if other cores are idle Default is enabled Computer Setup F10 Utilities 113 Table 6 5 Computer Setup Advanced for advanced users continued VGA Configuration Displayed only if there is an add in video card in the system Allows you to specify which VGA controller will be the boot or primary VGA controller AMT Configuration Allows you to set e enable disable Allows you to enable or disable functions of the embedded Management Engine ME such as Active Management Technology AMT If set to disable the Management Engine is set to a temporarily disabled state and will not provide functions beyond necessary system configuration Default is enabled e Unconfigure AMT ME enable disable Allows you to unconfigure any provisioned management settings for AMT The AMT settings are restored to factory defaults This feature should be used with caution as AMT will not be able to provide any set AMT management functions once unconfigured Default is disabled e Hide Unconfigure ME Confirmation Prompt enable disable Allows you to set the system to not display the con
118. ight remaining Torx screws that secure the system board to the computer 80 Chapter 5 Removal and Replacement Procedures All in One AIO Chassis 15 Slide the system board toward the top of the computer and then lift the board up and out of the computer To install the system board reverse the removal procedures Replace the thermal pad below the system board System board 81 When replacing the system board be sure to route the cables correctly See the following images for cable routing Route the following cables from under the system board cable mounting bracket Display LVDS Optical drive data SATA Optical drive power Converter board 82 Chapter 5 Removal and Replacement Procedures All in One AIO Chassis Route the following cables from under the power supply Power button board e Hard drive data SATA e drive power e Hood sensor Updating the display panel manvfacturer setting in BIOS After replacing the system board make sure the display panel manufacturer setting is correct in BIOS If the incorrect panel manufacturer is set in BIOS the display panel may function incorrectly The display panel manufacturer is identified on the jumper setting label on the base pan After confirming the manufacturer of the display panel on the computer go into BIOS and make sure the LVDS Panel Select setting is correct To update BIOS with display panel model information 1 Boot the computer
119. imes once every second followed by a two second pause and the computer beeps five times Beeps stop after fifth iteration but LEDs continue flashing Cause Memory is installed incorrectly or is bad Solution CAUTION avoid damage to the DIMMs or the system board you must unplug the computer power cord before attempting to reseat install or remove a DIMM module 1 Reseat DIMMs Power on the system 2 Replace DIMMs one at a time to isolate the faulty module NOTE DIMMI or XMM1 must always be installed DIMM1 must be installed before DIMM2 and DIMM3 must be installed before DIMM4 3 Replace third party memory with HP memory 4 Replace the system board Power LED flashes Red six times once every second followed by a two second pause and the computer beeps six times Beeps stop after fifth iteration but LEDs continue flashing Cause Graphics card some models is not seated properly or is bad or system board is bad Solution For systems with a graphics card 1 Reseat the graphics card Power on the system 2 Replace the graphics card 3 Replace the system board For systems with integrated graphics replace the system board Power LED flashes Red ten times once every second followed by a two second pause and the computer beeps ten times Beeps stop after fifth iteration but LEDs continue flashing Cause Bad option card Chapter 8 Troubleshooting without diagnostics Sol
120. included with the computer A CAUTION Using Windows 8 operating system media completely erases hard drive contents and reformats the hard drive All files that you have created and any software that you have installed on the computer are permanently removed When reformatting is complete the recovery process helps you restore the operating system as well as drivers software and utilities To initiate recovery using Windows 8 operating system media EJ NOTE This process takes several minutes 1 If possible back up all personal files 2 Restart the computer and then follow the instructions provided with the Windows 8 operating system media to install the operating system 3 When prompted press any keyboard key 4 Follow the on screen instructions After the repair is completed and the Windows 8 desktop appears 1 Remove the Windows 8 operating system media and then insert the Driver Recovery media 2 Install the Hardware Enabling Drivers first and then install Recommended Applications Backing up restoring and recovering in Windows 8 161 Backing up restoring and recovering in Windows 7 Your computer includes tools provided by HP and Windows to help you safeguard your information and retrieve it if you ever need to These tools will help you return your computer to a proper working state or even back to the original factory state all with simple steps This section provides information about the following
121. ing keyboard and mouse problems 139 Mouse does not respond to movement or is too slow Cause Mouse may need cleaning Solution Remove the roller ball cover on the mouse and clean the internal components Mouse may need repair See the Worldwide Limited Warranty for terms and conditions Computer is in Sleep state Press the power button to resume from Sleep state CAUTION When attempting to resume from Sleep state do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data Mouse will only move vertically horizontally or movement is jerky Cause Mouse roller ball or the rotating encoder shafts that make contact with the ball are dirty Solution Remove roller ball cover from the bottom of the mouse and clean the internal components with a mouse cleaning kit available from most computer stores Solving Hardware Installation Problems 140 You may need to reconfigure the computer when you add or remove hardware such as an additional drive or expansion card If you install a plug and play device Windows automatically recognizes the device and configures the computer If you install a non plug and play device you must reconfigure the computer after completing installation of the new hardware In Windows use the Add Hardware Wizard and follow the instructions that appear on the screen To open the Add Hardware Wizard ope
122. install the device To access Device Manager in Windows 7 click Start select Control Panel and then select Device Manager To access Device Manager in Windows 8 from the Start screen type c select Control Panel from the list of applications and then select Device Manager 2 Restart the computer and let Windows detect the CD or DVD driver 150 Chapter 8 Troubleshooting without diagnostics Recording or copying CDs is difficult or impossible Cause Solution Wrong or poor quality media type 1 Try using a slower speed when recording 2 Verify that you are using the correct media for the drive 3 Try a different brand of media Quality varies widely between manufacturers Solving USB flash drive problems If you encounter USB flash drive problems common causes and solutions are listed in the following table USB flash drive is not seen as a drive letter in Windows Cause Solution The drive letter after the last physical drive is not available Change the default drive letter for the flash drive in Windows USB flash drive not found identified Cause Solution The device is attached to a USB port that has been hidden in the Computer Setup utility and enable USB ports in Computer Setup Security gt USB Security The device was not properly seated before power up Ensure the device is fully inserted into the USB port before applying power to the system System will not boot from USB flash drive
123. isting the cables and ensure that the cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced A CAUTION When servicing this computer ensure that cables are placed in their proper location during the reassembly process Improper cable placement can damage the computer Hard Drives Handle hard drives as delicate precision components avoiding all physical shock and vibration This applies to failed drives as well as replacement spares If a drive must be mailed place the drive in a bubble pack mailer or other suitable protective packaging and label the package Fragile Handle With Care Do not remove hard drives from the shipping package for storage Keep hard drives in their protective packaging until they are actually mounted in the CPU Avoid dropping drives from any height onto any surface 30 Chapter 4 Routine care SATA drive guidelines and disassembly preparation e Ifyou are inserting or removing a hard drive turn off the computer Do not remove a hard drive while the computer is on or in standby mode e Before handling a drive ensure that you are discharged of static electricity While handling a drive avoid touching the connector For more information about preventing electrostatic damage refer to Electrostatic discharge information on page 24 e not use excessive force when inserting a drive e Avoid exposing a hard drive to liquids temperature extreme
124. ive 66 MAN Mofes ENT Tr cp OR LT REY 67 Graphics Rane err eee ee ees T T m 69 DENN IT 71 p v aA 72 Tf CEMENTO T NO TET 73 oti Teo E TERT RUND PRETERITO RI E PON CRT 75 System bord PET QST TO TM 78 Card tender board uisi metis Redditi uda Ck EM pA sip Fel ik ipie me ord uM 85 Power button board MR T 87 Eroni bezel o easdem RN UEM MD ded om pening use ona rE 89 auiem M M 92 Display CHIN NR RE E E TT 94 Hard drive and optical drive cables and connectors 97 amp Computer Setup F10 Utility ieoseenercioxhr paa Ih Itt brat b PXEC EIE QERHXTEEUH RI EHE NER PEU AE 0E RPE UE PEE UU RE QURE 99 Computer Setup F10 Utilities d ides 99 Using Computer Setup F10 Utilities szanvsennvieconieeincuniohsianiaenahidvannshentieiibilslslntambtnibeicttnwiibiie 100 Setup ile MEL T 101 Computer Setup Storage 102 Computer Setup Security sse 105 Computer Setup Power 110 Computer Setup Advanced 112 Recovering the Configuration Settings vn ee ue enda elus 114 7 HP P
125. lled properly Power LED flashes Red three times once every second followed by a two second pause Cause Solution Processor is not seated properly or not installed 1 Check to see that the processor is present 2 Reseat the processor Power LED flashes Red eleven times once every second followed by a two second pause Cause Solution The current processor does not support a feature previously 1 Install a TXT Trusted Execution Technology capable enabled on this system processor 2 Disable TXT in the Computer Setup F10 utility 3 Reinstall the original processor 148 Chapter 8 Troubleshooting without diagnostics Solving CD ROM and DVD problems If you encounter CD ROM or DVD problems see the common causes and solutions listed in the following table or to the documentation that came with the optional device System will not boot from CD ROM or DVD drive Cause The device is attached to a SATA port that has been hidden in the Computer Setup utility Solution Run the Computer Setup utility and ensure Device Available is selected for the device s SATA port in Security Device Security Removable Media Boot is disabled in the Computer Setup utility Run the Computer Setup utility and enable booting to removable media in Storage gt Storage Options Ensure CD ROM is enabled in Storage gt Boot Order Network Boot is enabled in Computer Setup Run the Computer Setup utility and disable Net
126. ller is defective Contact an authorized service provider Diagnostics passes but the computer does not communicate with the network Cause Network drivers are not loaded or driver parameters do not match current configuration Solution Make sure the network drivers are loaded and that the driver parameters match the configuration of the network controller Make sure the correct network client and protocol is installed The network controller is not configured for this computer Select the Network and Sharing Center icon in the Control Panel and configure the network controller To access Control Panel in Windows 7 click Start and then select Control Panel To access Control Panel in Windows 8 from the Start screen type c and then select Control Panel Network controller stopped working when an expansion board was added to the computer Cause Network controller interrupt is shared with an expansion board Solution Under the Computer Setup Advanced menu change the resource settings for the board The network controller requires drivers Verify that the drivers were not accidentally deleted when the drivers for a new expansion board were installed The expansion board installed is a network card NIC and conflicts with the embedded NIC Under the Computer Setup Advanced menu change the resource settings for the board Solving Network Problems 145 Network controller stops wo
127. lock 703372 001 Optical drive insert 698222 001 Removable frame carrier optical drive 732060 001 Card reader insert 698220 001 Card reader 732504 001 Hard drive isolation grommet 450712 001 Hard drive carrier 2 5 inch to 3 5 inch 703597 001 Fan grommet 706866 001 Webcam assembly kit for models without a webcam includes webcam 732511 001 cover for bezel Antenna kit 698218 001 NFC assembly kit holder cable antenna for use with NFC controller 732502 001 spare part number 732503 001 Keyboards and mice Description Spare part number Keyboard not illustrated PS 2 xx USB 724720xx1 Wireless with dongle 730323 xx1 Smartcard 7005 10 xx1 Smartcard CCID 70167 1 xx1 Washable 701427 1 Mouse not illustrated PS2 optical 674315 001 Washable 724795 001 Wireless 674317 001 12 Chapter Illustrated parts catalog Description Spare part number USB optical 674316xx1 USB laser 674318xx1 Mass storage devices Description Spare part number Optical drive does not include bezel Blu ray writer BD RE drive 719157 001 DVD RW drive 657958 001 DVD ROM drive 608394 001 Removable frame carrier 732060 001 Hard drive not illustrated 2 TB 7200 rpm hard drive 616608 001 1 TB 7200 rpm hard drive 667719 001 500 GB 7200 rpm hard drive selfencrypting SED 696442 001 500 GB 7200 rpm hard drive 2 5 inch 686217 001 500 GB 7200 rpm
128. lution Software volume control is turned down or muted Double click the Speaker icon on the taskbar then make sure that Mute is not selected and use the volume slider to adjust the volume NOTE In Windows 8 the taskbar is available at the bottom of the Desktop screen Audio is hidden in Computer Setup Enable the audio in Computer Setup Security gt Device Security gt System Audio The external speakers are not turned on Turn on the external speakers The audio device may be connected to the wrong jack Ensure that the device is connected to the correct jack on the computer The rear audio jack output is the green receptacle The speakers should be plugged into the line out jack and the headphones should be plugged into the headphone jack External speakers plugged into the wrong audio jack a See the sound card documentation for proper speaker recently installed sound card connection The rear audio jack output is the green receptacle Headphones or devices connected to the line out connector Turn on and use headphones or external speakers if mute the internal speaker connected or disconnect headphones or external speakers Computer is in Sleep state Press the power button to resume from Sleep state CAUTION When attempting to resume from Sleep state do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data Internal
129. mory Solving general problems 121 Poor performance Cause Solution Hard drive fragmented Defragment hard drive Program previously accessed did not release reserved memory Restart the computer back to the system Virus resident on the hard drive Run virus protection program Too many applications running Windows 7 1 Close unnecessary applications to free up memory 2 Add more memory 3 Some applications run in the background and can be closed by right clicking on their corresponding icons in the task tray To prevent these applications from launching at startup In Windows 7 d Goto Start gt All Programs gt Accessories gt Run b Type msconfig and then press Enter c the Startup tab of the System Configuration Utility clear applications that you do not want to launch automatically and the click OK In Windows 8 On the Start screen right click and then select the All apps icon b Under Windows System click Run c Type msconfig and then press Enter d Onthe Startup tab of the System Configuration Utility clear applications that you do not want to launch automatically and the click OK Some software applications especially games are stressfulon 1 the graphics subsystem Lower the display resolution for the current application or consult the documentation that came with the application for suggestions on how to improve performance by adjusting parameters in
130. mpatible with the SATA 1 5 Gb s drives Current HP desktop products ship with SATA 3 0 Gb s hard drives SATA data cables are susceptible to damage if overflexed Never crease a SATA data cable and never bend it tighter than a 30 mm 1 18 in radius The SATA data cable is a thin 7 pin cable designed to transmit data for only a single drive SMART ATA drives The Self Monitoring Analysis and Recording Technology SMART ATA drives for the HP Personal Computers have built in drive failure prediction that warns the user or network administrator of an impending failure or crash of the hard drive The SMART drive tracks fault prediction and failure indication parameters such as reallocated sector count spin retry count and calibration retry count If the drive determines that a failure is imminent it generates a fault alert Cable management Always follow good cable management practices when working inside the computer e Keep cables away from major heat sources like the heat sink e Do not jam cables on top of expansion cards or memory modules Printed circuit cards like these are not designed to take excessive pressure on them e cables clear of sliding or moveable parts to prevent them from being cut or crimped when the parts are moved e When folding a flat ribbon cable never fold to a sharp crease Sharp creases may damage the wires Some flat ribbon cables come prefolded Never change the folds on these cables e
131. n IP address is not configured properly Cookies are corrupted A cookie is a small piece of information that a Web server can store temporarily with the Web browser This is useful for having the browser remember some specific information that the Web server can later retrieve Contact your ISP for the correct IP address Windows 7 1 Select Start gt Control Panel 2 Click Internet Options 3 In the Browsing history section on the General tab click the Delete button 4 Select the Cookies check box and click the Delete button Windows 8 1 From the Start screen type c and then select Control Panel from the list of applications 2 Click Internet Options 3 In the Browsing history section on the General tab click the Delete button 4 Select the Cookies check box and click the Delete button Cannot automatically launch Internet programs Cause You must log on to your ISP before some programs will start Solution Log on to your ISP and launch the desired program Solving Internet access problems 153 Solving software problems Most software problems occur as a result of the following e The application was not installed or configured correctly e There is insufficient memory available to run the application e There is a conflict between applications e Be sure that all the needed device drivers have been installed e lf you have installed an operating system other than the fac
132. n a Command Prompt and open hdwwiz exe Z WARNING When the computer is plugged into an AC power source voltage is always applied to the system board To reduce the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching Table 8 1 Solving Hardware Installation Problems A new device is not recognized as part of the system Cause Solution Device is not seated or connected properly Cable s of new external device are loose or power cables are unplugged Ensure that the device is properly and securely connected and that pins in the connector are not bent down Ensure that all cables are properly and securely connected and that pins in the cable or connector are not bent down Power switch of new external device is not turned on Chapter 8 Troubleshooting without diagnostics Turn off the computer turn on the external device then turn on the computer to integrate the device with the computer system Table 8 1 Solving Hardware Installation Problems continued A new device is not recognized as part of the system Cause When the system advised you of changes to the configuration you did not accept them Solution Reboot the computer and follow the instructions for accepting the changes A plug and play board may not automatically configure when added if the default
133. n the Czech Republic and Slovakia 701427 231 Keyboard USB Smartcard for use in Slovenia 701427 251 Keyboard USB Smartcard for use in Russia 701427 261 Keyboard USB Smartcard for use in Bulgaria 701427 271 Keyboard USB Smartcard for use in Romania 701427 281 Keyboard USB Smartcard for use in Thailand 701427 291 Keyboard USB Smartcard for use in Japan 701427 371 Keyboard USB Smartcard for use internationally 701427 AA1 Keyboard USB Smartcard for use in the People s Republic of China 701427 AB1 Keyboard USB Smartcard for use in Taiwan 701427 B41 Keyboard USB Smartcard for use in BHCSY 701427 BB1 Keyboard USB Smartcard for use in Israel 701427 DE1 Keyboard USB Smartcard for use in French Arabia 701427 KD1 Keyboard USB Smartcard for use in South Korea 701427431 Keyboard USB Smartcard for use with international English 701671 001 Keyboard USB Smartcard CCID for use in the United States 701671 031 Keyboard USB Smartcard CCID for use in the United Kingdom 701671 041 Keyboard USB Smartcard CCID for use in Germany 701671 051 Keyboard USB Smartcard CCID for use in France 701671 061 Keyboard USB Smartcard CCID for use in Italy 701671 071 Keyboard USB Smartcard CCID for use in Spain 701671 081 Keyboard USB Smartcard CCID for use in Denmark 701671 091 Keyboard USB Smartcard CCID for use in Norway Chapter 3 Illustrated parts catalog
134. ncture short external contacts or dispose of in fire or water Replace the battery only with the HP spare designated for this product A CAUTION Before replacing the battery it is important to back up the computer CMOS settings When the battery is removed or replaced the CMOS settings will be cleared Static electricity can damage the electronic components of the computer or optional equipment Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object Battery 53 NOTE The lifetime of the lithium battery can be extended by plugging the computer into a live AC wall socket The lithium battery is only used when the computer is NOT connected to AC power HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs go to hitp www hp com recycle 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 33 2 Remove the access panel see Access panel on page 37 The battery can now be seen on the lower right side of the fan 3 To release the battery from its holder squeeze the metal clamp that extends above one edge of the battery When the battery pops up lift it out 1 4 insert the new battery slide one edge of the replacement battery under the holder s lip with the positive side up Push the ot
135. nformation on specific error messages that may appear on the screen during Power On Self Test POST at startup refer to Appendix A POST error messages on page 170 Safety and comfort Z WARNING Misuse of the computer or failure to establish a safe and comfortable work environment may result in discomfort or serious injury Refer to the Safety amp Comfort Guide at http www hp com ergo for more information on choosing a workspace and creating a safe and comfortable work environment For more information refer to the Safety amp Regulatory Information guide Before you call for technical support If you are having problems with the computer try the appropriate solutions below to try to isolate the exact problem before calling for technical support Run the HP diagnostic tool Run the hard drive self test in Computer Setup Refer to Computer Setup F10 Utility on page 99 for more information Check the Power LED on the front of the computer to see if it is flashing red The flashing lights are error codes that will help you diagnose the problem Refer to Appendix A POST error messages on page 170 for more information If the screen is blank plug the monitor into a different video port on the computer if one is available Or replace the monitor with a monitor that you know is functioning properly If you are working on a network plug another computer with a different cable into the network connection There may be a
136. ng Windows 8 operating system media 161 removal and replacement procedures access panel 37 Allin One chassis 33 antenna 92 card reader board 85 converter board 59 display panel 94 fan 72 front bezel 89 graphics board 69 hard drive connector 97 heat sink 61 lower panel 42 memory 50 mSATA SSD 66 optical drive connector 97 power button board 87 power supply 75 preparing to disassemble the computer 33 serial port 55 side panels 73 speakers 71 system board 78 thermal module 61 VESA mounting adapter 43 webcam module 57 WLAN module 67 removing heightadiustable recline stand 39 tilt swivel stand 40 removing battery 53 resetting CMOS 182 password jumper 182 restore Windows File History 158 restoring the hard drive Windows 8 158 right side panel spare part number rotation 6 11 16 S safety and comfort 117 safety precautions cleaning 28 SATA connectors on system board 31 data cable pinouts 32 hard drive characteristics 31 screws correct size 30 security access panel security screw location 36 serial port removing 55 spare part number 55 serial port assembly spare part numbers 12 service considerations 29 setup password 182 side components 4 side panel spare part numbers 73 side panels removing 73 software problems 154 servicing computer 30 spare part number tamper resistant wrench 30 Torx T 15 screwdriver 30 speakers removing 71 spare part number 71 spare part numbers 12 16 specifi
137. ng order For one device use SATA O For two devices use SATA O and SATA 1 For three devices use SATA 0 SATA 1 and SATA 2 174 1797 SATA Drivelock is not supported in RAID mode Drivelock is enabled on one or more SATA hard drives and they cannot be accessed while the system is configured for RAID mode Chapter 10 POST error messages Either remove the Drivelocked SATA device or disable the Drivelock feature To disable the Drivelock feature enter Computer Setup change Storage Storage Options SATA Emulation to IDE and select File gt Save Changes and Exit Reenter Computer Setup and select Security gt Drivelock Security For each listed Drivelock capable SATA device ensure Drivelock is Disabled Lastly change Storage gt Storage Options gt SATA Emulation back to RAID and select File gt Save Changes and Exit Control panel message 1801 Microcode Patch Error 2200 PMM Allocation Error during MEBx Download Description Processor is not supported by ROM BIOS Memory error during POST execution of the Management Engine ME BIOS Extensions option ROM Recommended action Upgrade BIOS to proper version Change the processor Reboot the computer Unplug the power cord re seat the memory modules and reboot the computer If the memory configuration was recently changed unplug the computer restore the original memory configuration and reboot the computer If the error persist
138. ng the recovery media B oO M Clickthe Create button to start the burning process Label the disc after you create it and store it in a secure place Backing up your information You should create your initial backup immediately after initial system setup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup Your initial and subsequent backups allow you to restore your data and settings if a failure occurs You can back up your information to an optional external hard drive a network drive or discs Note the following when backing up e Store personal files in the Documents library and back it up regularly e Back up templates that are stored in their associated directories e Save customized settings that appear in a window toolbar or menu bar by taking a screen shot of your settings The screen shot can be a time saver if you have to reset your preferences e When backing up to discs number each disc after removing it from the drive NOTE For detailed instructions on various backup and restore options perform a search for these topics in Help and Support To access Help and Support select Start gt Help and Support NOTE Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password Refer to Help and Support To access Help and Support select
139. ngle for use in Slovenia 730323 251 Keyboard wireless with mouse and dongle for use in Russia 730323 261 Keyboard wireless with mouse and dongle for use in Bulgaria 730323 271 Keyboard wireless with mouse and dongle for use in Romania 730323 281 Keyboard wireless with mouse and dongle for use in Thailand 730323 291 Keyboard wireless with mouse and dongle for use in Japan 730323 AA1 Keyboard wireless with mouse and dongle for use in the People s Republic of China Chapter 3 Illustrated parts catalog Spare part Description number 730323 AB1 Keyboard wireless with mouse and dongle for use in Taiwan 730323 B41 Keyboard wireless with mouse and dongle for use in BHCSY 730323 BB1 Keyboard wireless with mouse and dongle for use in Israel 730323 D61 Keyboard wireless with mouse and dongle for use in India 730323 DE1 Keyboard wireless with mouse and dongle for use in French Arabia 730323 KD1 Keyboard wireless with mouse and dongle for use in South Korea 730323 131 Keyboard wireless with mouse and dongle for use with International English 732060 001 Removable frame carrier optical drive 732487 001 Front bezel with camera lens 732488 001 Lower rear access panel 732489 001 Left side panel 732490 001 Power button board 732491 001 LVDS display cable 732492 001 Rear I O cover 732493 001 Converter board 732494 001 Power supply 180W 732495 001 Dis
140. nit is plugged into a working AC outlet Open rear cover and check that the power button cable is properly connected to the system board Check to see if the 5V aux light on the system board is turned on If it is turned on then replace the power button board and cable If the problem persists replace the system board Replace the AC adapter 181 11 Password security and resetting CMOS This computer supports security password features which can be established through the Computer Setup Utilities menu This computer supports two security password features that are established through the Computer Setup Utilities menu setup password and power on password When you establish only a setup password any user can access all the information on the computer except Computer Setup When you establish only a power on password the power on password is required to access Computer Setup and any other information on the computer When you establish both passwords only the setup password will give you access to Computer Setup When both passwords are set the setup password can also be used in place of the power on password as an override to log in to the computer This is a useful feature for a network administrator If you forget the password for the computer you can clear that password so you can gain access to the information on the computer by resetting the password jumper A CAUTION Pushing the CMOS button will reset CMOS
141. o an AC power source voltage is always applied to the system board To reduce the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching NOTE If you see flashing LEDs on a PS 2 keyboard look for flashing LEDs on the front panel of the computer and refer to the following table to determine the front panel LED codes Recommended actions in the following table are listed in the order in which they should be performed Not all diagnostic lights and audible codes are available on all models Activity Beeps Possible Cause Recommended Action White Power LED On None Computer on None White Power LED flashes every None Computer in Suspend to None required Press any key or move the mouse two seconds RAM mode some models to wake the computer only or normal Suspend mode Red Power LED flashes two 2 Processor thermal 1 Ensure that the computer air vents are not times once every second protection activated blocked and the processor cooling fan is followed by a two second running pause Beeps stop after fifth A fan may be blocked or iteration but LEDs continue until not turning 2 Open hood press power button and see if problem is solved the processor fan spins If the processor fan OR is not spinning make sure the fan s cable is P 9 plugged onto the system board header The heat sink fan
142. oblems 149 Movie will not play in the DVD drive Cause Solution Movie may be regionalized for a different country See the documentation that came with the DVD drive Decoder software is not installed Install decoder software Damaged media Replace media Movie rating locked out by parental lock Use DVD software to remove parental lock Media installed upside down Reinstall media Cannot eject compact disc tray load unit Cause Solution Disc not properly seated in the drive Turn off the computer and insert a thin metal rod into the emergency eject hole and push firmly Slowly pull the tray out from the drive until the tray is fully extended then remove the disc CD ROM CD RW DVD ROM or DVD R RW drive cannot read a disc or takes too long to start Cause Solution Media is corrupt Try different media to confirm whether media is valid Media has been inserted upside down Re insert the media with the label facing up The DVD ROM drive takes longer to start because it has to Wait at least 30 seconds to let the DVD ROM drive determine determine the type of media played such as audio or video the type of media being played If the disc still does not start read the other solutions listed for this topic CD or DVD disc is dirty Clean CD or DVD with a CD cleaning kit available from most y g computer stores Windows does not detect the CD ROM or DVD ROM drive 1 Use Device Manager to remove or un
143. olution 1 Select the monitor s Auto Adjustment option in the monitor s on screen display menu graphics card 2 Manually synchronize the Clock and Clock Phase on screen display functions To download a SoftPag that will assist you with the synchronization go to the following Web site select the appropriate monitor and download either SP32347 or SP32202 http www hp com support Graphics card is not seated properly or is bad some models 1 Reseat the graphics card 2 Replace the graphics card Certain typed symbols do not appear correct Cause Solution The font you are using does not support that particular symbol Chapter 8 Troubleshooting without diagnostics Use the Character Map to locate and select the appropriate symbol You can copy the symbol from the Character Map into a document In Windows 7 click Start select All Programs select Accessories select System Tools and then select Character Map In Windows 8 on the Start screen type ch and then select Character Map from the list of applications Solving audio problems If the computer has audio features and you encounter audio problems see the common causes and solutions listed in the following table Sound cuts in and out Cause Solution Processor resources are being used by other open Shut down all open processor intensive applications applications Sound does not come out of the speaker or headphones Cause So
144. omputer the operating system is set up and activated automatically This process takes about 5 to 10 minutes Carefully read and follow the instructions on the screen to complete the activation We recommend that you register your computer with HP during operating system setup so you can receive important software updates facilitate support questions and sign up for special offers Z CAUTION After the activation process has begun DO NOT TURN OFF THE COMPUTER UNTIL THE PROCESS IS COMPLETE Turning off the computer during the activation process may damage the software that runs the computer or prevent its proper installation E NOTE If the computer shipped with more than one operating system language on the hard drive the activation process could take up to 60 minutes Activating and customizing the software in Windows 7 7 8 Downloading Windows 7 updates Microsoft may release updates to the operating system To help keep the computer running optimally HP recommends checking for the latest updates during the initial installation and periodically throughout the life of the computer 1 To set up your Internet connection click Start gt Internet Explorer and follow the instructions on fhe screen 2 After an Internet connection has been established click the Start All Programs Windows Update 3 Run Windows Update monthly thereafter Installing or upgrading device drivers When installing optional hardware device
145. on that came with the printer and to the common causes and solutions listed in the following table Printer will not print Cause Printer is not turned on and online Solution Turn the printer on and make sure it is online The correct printer drivers for the application are not installed 1 Install the correct printer driver for the application 2 Try printing using the MS DOS command DIR C gt printer port where printer port is the address of the printer being used If the printer works reload the printer driver To run MS DOS commands press the Windows key r type cmd in the Open box and then click OK If you are on a network you may not have made the connection to the printer Make the proper network connections to the printer Printer may have failed Run printer self test Solving printer problems 137 Printer will not turn on Cause Solution The cables may not be connected properly Reconnect all cables and check the power cord and electrical outlet Printer prints garbled information Cause Solution The correct printer driver for the application is not installed Install the correct printer driver for the application The cables may not be connected properly Reconnect all cables Printer memory may be overloaded Reset the printer by turning it off for one minute then turn it back on Printer will not print Cause Solution The printer may be out of pape
146. onents by securing the access panel Screw a T15 tamper resistant Torx screw through the left latch of the access panel to prevent removal of the panel Ej NOTE Spare parts for the security screw or associated hardware are not provided 36 Chapter 5 Removal and Replacement Procedures All in One AIO Chassis Access panel Description Spare part number Upper rear access panel 698194 001 The computer has one main rear access panel that allows access to internal components To remove the access panel 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 33 2 Slide the access panel latches toward the edges of the unit then slide the access panel toward the top of the computer until it slides off the unit Access panel 37 3 To replace the access panel hold the panel at a 90 degree angle place the top into the guides in the chassis and then press down to align it with the guides NOTE Align the bottom of the access panel with the notches on the outside edge of the computer 1 when installing If an access panel sensor is installed make sure the tab 2 on the bottom of the access panel slides over the sensor 3 when replacing the access panel 4 Push the access panel firmly into place until correctly seated To replace the access panel reverse the removal procedures 38 Chapter 5 Removal and Replacement Procedures All in One AIO Chassis Stand
147. onnection 3 Click the Properties button 4 Clickthe Configure button 5 Click the Power Management tab then enable the appropriate Wake on LAN option Solving Network Problems 143 Network driver does not detect network controller Cause Solution Network controller is disabled 1 Run Computer Setup and enable network controller 2 Enable the network controller in the operating system using Device Manager To access Device Manager in Windows 7 click Start select Control Panel and then select Device Manager To access Device Manager in Windows 8 from the Start screen type c select Control Panel from the list of applications and then select Device Manager Incorrect network driver Check the network controller documentation for the correct driver or obtain the latest driver from the manufacturer s Web site Network status link light never flashes NOTE The network status light is supposed to flash when there is network activity Cause Solution No active network is detected Check cabling and network equipment for proper connection Network controller is not set up properly Check for the device status within Windows such as Device Manager for driver load and the Network Connections applet within Windows for link status To access Device Manager in Windows 7 click Start select Control Panel and then select Device Manager To access Device Manager in Windows 8 from the Start screen type c selec
148. operating system is legitimate before booting to it making Windows resistant to malicious modification from preboot to full OS booting preventing firmware attacks UEFI and Windows Secure Boot only allow code signed by pre approved digital certificates to run during the firmware and OS boot process Default is disabled except for Windows 8 systems which have this setting enabled Secure Boot enabled also sets Legacy Support to disabled Key Management This option lets you manage the custom key settings Clear Secure Boot Keys Don t Clear Clear Allows you to delete any previously loaded custom boot keys Default is Don t Clear o Ownership HP Keys Custom Keys Selecting Custom Mode allows you to modify the contents of the secure boot signature databases and the platform key PK that verifies kernels during system start up allowing you to use alternative operating systems Computer Setup F10 Utilities 109 Table 6 3 Computer Setup Security continued Selecting HP Keys causes the computer boot using the preloaded HP specific boot keys Default is HP Keys e Fast Boot Enable Disable Fast boot disables the ability to interrupt boot such as pressing f keys to access items before the operating system loads Default is disabled NOTE f Windows 8 detects a serious error it will interrupt the boot process automatically and display advanced boot options From Windows 8 you can press Shift and select Restart to
149. or messages 170 This appendix lists the error codes error messages and the various indicator light and audible sequences that you may encounter during Power On Self Test POST or computer restart the probable source of the problem and steps you can take to resolve the error condition POST Message Disabled suppresses most system messages during POST such as memory count and non error text messages If a POST error occurs the screen will display the error message To manually switch to the POST Messages Enabled mode during POST press any key except F10 F11 or F12 The default mode is POST Message Disabled The speed at which the computer loads the operating system and the extent to which it is tested are determined by the POST mode selection Full Boot may also be enabled to run every 1 to 30 days on a regularly scheduled basis To establish the schedule reconfigure the computer to the Full Boot Every x Days mode using Computer Setup Chapter 10 POST error messages POST numeric codes and text messages This section covers those POST errors that have numeric codes associated with them The section also includes some text messages that may be encountered during POST ET NOTE The computer will beep once after a POST text message is displayed on the screen Control panel message 101 Option ROM Checksum Error Description System ROM checksum Recommended action 1 Verify the correct ROM 2 Flash the ROM if need
150. outing path for each antenna for replacement To install the antenna reverse the removal procedures Display panel Description Spare part number Display panel 732495 001 Display panels require a backlight cable specific to the manufacturer Make sure you use the backlight cable packaged with the display panel The display panel is secured to the base pan with four Torx screws To remove the display panel 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 33 Remove the access panel see Access panel on page 37 Remove the optical drive see Replacing the optical disc drive on page 47 Remove the stand see Stand on page 39 Remove the lower panel see Lower panel on page 42 Remove the VESA mounting adapter see VESA mounting adapter on page 43 Remove the power supply see Power supply on page 75 v Bh 9 NM Remove the speakers see Speakers on page 71 94 Chapter 5 Removal and Replacement Procedures All in One AIO Chassis 9 Remove the side panels see Side panels on page 73 10 Remove the front bezel see Front bezel on page 89 11 Disconnect the backlight cable from the display panel E NOTE Replace the backlight cable with the new backlight cable that comes with the new display panel kit Remove the backlight cable from the defective panel before sending the panel back to the supplier
151. overy Disc Creator to create a Windows 7 operating system DVD and a Driver Recovery DVD use the steps in Using HP Recovery Disc operating system discs select models only on page 168 Backing up restoring and recovering in Windows 7 167 A CAUTION System Recovery deletes all data and programs you have created or installed Back up any important data to a CD or DVD or to a USB flash drive To perform a System Recovery using recovery media 1 If using a set of DVDs insert the first recovery disc into the DVD drive tray and close the tray If you are using a recovery USB flash drive insert it into a USB port 2 Click the Start button and then click Shut Down or If the computer is not responding press and hold the power button for approximately 5 seconds or until the computer turns off 3 Disconnect all peripheral devices from the computer except the monitor keyboard and mouse 4 Press the power button to turn on the computer and press Esc as the computer is powering on to display the startup menv 5 Use the arrow keys to select the boot menu and press Enter Use the arrow keys to select the location where the recovery media is inserted USB or DVD Press Enter to boot from that device 6 If Recovery Manager asks if you want to run System Recovery from Media or Hard Drive select Media On the Welcome screen under I need help immediately click Factory Reset 7 f you are prompted to back up your fil
152. play panel WLED 732496 001 Backlight cable 732502 001 assembly kit holder cable antenna for use with NFC controller spare part number 732503 001 732503 001 field communication NXP controller use with assembly kit spare part number 732502 001 732505 001 Intel Core i5 4570s processor 3 4 GHz 8 MB L3 cache 732506 001 Intel Core i5 4670s processor 3 3 GHz 6 L3 cache 732507 001 Intel Core i7 4770s processor 3 1 GHz 6 L3 cache 732508 001 Label for use in models without speakers 732509 001 Standard stand assembly 732510 001 Webcam module 732511 001 Webcam assembly kit for models without a webcam includes webcam cover for bezel Sequential part number listing 23 24 4 Routine care SATA drive guidelines and disassembly preparation This chapter provides general service information for the computer Adherence to the procedures and precautions described in this chapter is essential for proper service A CAUTION When the computer is plugged into an AC power source voltage is always applied to the system board You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage Electrostatic discharge information A sudden discharge of static electricity from your finger or other conductor can destroy static sensitive devices or microcircuitry Often the spark is neither felt nor heard but damage occurs An
153. ports are assigned to COMI 1 Clear CMOS See Appendix B Password security and resetting CMOS on page 182 2 Reconfigure card resources and or run Computer Setup or Windows utilities 1152 Serial Port B Address Conflict Detected Both external and internal serial ports are assigned to COM2 1 Clear CMOS See Appendix B Password security and resetting CMOS on page 182 2 Reconfigure card resources and or run Computer Setup or Windows utilities 1155 Serial Port Address Conflict Detected Both external and internal serial ports are assigned to same IRQ 1 Clear CMOS See Appendix B Password security and resetting CMOS on page 182 2 Reconfigure card resources and or run Computer Setup or Windows utilities 1720 SMART Hard Drive Detects Imminent Failure Hard drive is about to fail Some hard drives have a hard drive firmware patch that will fix an erroneous error message 1 Determine if hard drive is giving correct error message Enter Computer Setup and run the Drive Protection System test under Storage gt DPS Self test 2 Apply hard drive firmware patch if applicable Available at http www hp com support 3 Back up contents and replace hard drive 1796 SATA Cabling Error One or more SATA devices are improperly attached For optimal performance the SATA 0 and SATA 1 connectors must be used before SATA 2 Ensure SATA connectors are used in ascendi
154. position from landscape to portrait e the computer backward up to 60 degrees e the computer to 30 degrees from the desktop e swivel the computer up to 360 degrees right or left To rotate the computer 1 Grasp the computer by the sides and lift it straight up 1 to its highest position Ii 2 Press the top of the computer backwards 2 A CAUTION The computer must be raised and tilted to provide clearance for rotating it 3 Grasp the top right and bottom left of the computer and carefully turn it counterclockwise 3 until it is in the portrait position 4 Chapter 1 Product features 2 Activating and Customizing the Software Ey NOTE This chapter provides information for both Windows 7 and Windows 8 Activating and customizing the software in Windows 7 If your computer was not shipped with a Windows operating system some portions of this documentation do not apply Additional information is available in online help after you activate the operating system A CAUTION Do not add optional hardware or third party devices to the computer until the operating system is successfully activated Doing so may cause errors and prevent the operating system from installing properly NOTE Be sure there is a 10 2 cm 4 inch clearance at the back of the unit and above the monitor to permit the required airflow Activating the Windows operating system The first time you turn on the c
155. problem with the network plug or cable If you recently added new hardware remove the hardware and see if the computer functions properly Safety and comfort 117 If you recently installed new software uninstall the software and see if the computer functions properly Boot the computer to the Safe Mode to see if it will boot without all of the drivers loaded When booting the operating system use Last Known Configuration Refer to the comprehensive online technical support at hitp www hp com support Refer to Helpful hints on page 118 in this guide To assist you in resolving problems online HP Instant Support Professional Edition provides you with self solve diagnostics If you need to contact HP support use HP Instant Support Professional Edition s online chat feature Access HP Instant Support Professional Edition at http www hp com go ispe Access the Business Support Center BSC at http www hp com go bizsupport for the latest online support information software and drivers proactive notification and worldwide community of peers and HP experts If it becomes necessary to call for technical assistance be prepared to do the following to ensure that your service call is handled properly Be in front of your computer when you call Write down the computer serial number product ID number and monitor serial number before calling Spend time troubleshooting the problem with the service technician Remove an
156. r Check the paper tray and refill it if it is empty Solving keyboard and mouse problems If you encounter keyboard or mouse problems see the documentation that came with the equipment and to the common causes and solutions listed in the following table A wireless keyboard mouse is not working correctly Symptoms include lagging mouse movement jumpy mouse keyboard or no function of mouse keyboard and external drive Cause Solution If your computer is equipped with USB 3 0 ports connected Connect the wireless keyboard USB receiver to a USB 2 0 USB 3 0 devices can interfere with the wireless keyboard USB port that is separated from ports with USB 3 0 devices If you receiver still experience interference you may have to place the connectors farther apart using an external USB hub Keyboard commands and typing are not recognized by the computer Cause Solution Keyboard connector is not properly connected Shut down the computer reconnect the keyboard to the back of the computer and then restart the computer Program in use has stopped responding to commands Shut down your computer using the mouse and then restart the computer 138 Chapter 8 Troubleshooting without diagnostics Keyboard commands and typing are not recognized by the computer Cause Solution Keyboard needs repairs See the Worldwide Limited Warranty for terms and conditions Computer is in Sleep state Press the power button to resume from Sl
157. r button board from the computer To install the power button board reverse the removal procedures 88 Chapter 5 Removal and Replacement Procedures All in One AIO Chassis Front bezel Description Spare part number Front bezel 732487 001 The front bezel is located on the front of the computer and is secured to the main system bracket with eight Torx screws Replacement bezels include the webcam shutter and capacitive sensor board On models that do not include a webcam you must remove the shutter and install the webcam insert Webcam assembly kit into the slot in which the webcam would otherwise be installed To remove the front bezel 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 33 Remove the access panel see Access panel on page 37 Remove the stand see Stand on page 39 Remove the lower panel see Lower panel on page 42 Remove the optical drive see Replacing the optical disc drive on page 47 Remove the VESA mounting adapter see VESA mounting adapter on page 43 Remove the power supply see Power supply on page 75 Remove the side panels see Side panels on page 73 EB oM M Prey Remove the speakers see Speakers on page 71 10 Remove the power button board see Power button board on page 87 Front bezel 89 11 Remove the bracket by removing the Torx screw and then lifting the bracket off the computer 12 Remove the
158. r damage A WARNING If the height adjustable recline stand is installed before laying the computer down for service first grasp the sides of the display and raise the display to the highest position Do not lay the computer down with the sliding stand in the low position The stand may suddenly release which could cause injury or damage to equipment A WARNING Beware of sharp edges inside the chassis Chapter 5 Removal and Replacement Procedures Allin One AIO Chassis Removing the rear I O cover Description Spare part number Rear I O cover 732492 001 1 Ifa cable lock is installed on the rear of the unit remove the lock 2 Grasp the rear cover then pull it down and off the computer E NOTE Removing the rear port cover may require that you use a significant amount of force NOTE f using forceful pressure on the ribs does not remove security cover grip the exposed edge of the security cover by the AC plug and pull it straight out Cable management cover 1 If the rear port cover is installed remove the cover 2 Route all peripheral cables through the stand opening and plug them into the appropriate ports as needed Removing the rear I O cover 25 3 Hold the cable management cover under the cables align the cover hooks with the slots in the stand and then insert the cover and slide it down Installing an access panel security screw You may prevent access to internal comp
159. r other soft cloth to protect the screen surface from scratches or other damage m Remove the access panel see Access panel on page 37 Memory 51 4 remove a memory module press outward on the two latches on each side of the SODIMM 1 then pull the SODIMM out of the socket 2 5 install a memory module slide the SODIMM into the socket at approximately a 30 angle 1 then press the SODIMM down 2 so that the latches lock it in place NOTE memory module can be installed in only one way Match the notch on the module with the tab on the memory socket The computer automatically recognizes the additional memory when you turn on the computer 52 Chapter 5 Removal and Replacement Procedures All in One AIO Chassis Battery The RTC battery is located to the lower right of the fan The battery is located in the memory compartment The battery that comes with the computer provides power to the real time clock When replacing the battery use a battery equivalent to the battery originally installed in the computer The computer comes with a 3 volt lithium coin cell battery Z WARNING The computer contains an internal lithium manganese dioxide battery There is a risk of fire and burns if the battery is not handled properly To reduce the risk of personal injury Do not attempt to recharge the battery Do not expose to temperatures higher than 60 C 140 F Do not disassemble crush pu
160. r reactivate the microphone from a software application Front components 3 4 Side components Component Component 1 Hard disc drive activity LED 6 Headset line out jack 2 HP 6 in 1 media card reader optional 7 Tray load optical disc drive 3 USB 3 0 port fast charging 8 Optical disc drive eject button 4 USB 3 0 port 9 Optical disc drive activity LED 5 Microphone line in jack 10 Power button Chapter 1 Product features Rear components Component Access panel Component 7 RJ 45 Gigabit Ethernet port 2 3 Access panel latches Security lock slot 8 2 USB 3 0 ports 9 DisplayPort connector 4 Power connector 10 J Stereo audio line out 2 PS 2 mouse and keyboard connectors 11 Access panel security screw 2 USB 2 0 ports 12 Serial port optional Rear components 5 6 Positioning the computer This computer may be shipped with no stand with a heightadjustable stand or a tilt swivel stand The computer may be placed in the landscape position with the HP logo on the bottom bezel or it may be placed in the portrait position with the HP logo on the right side as you face the computer ACAUTION Positioning the computer with the HP logo on the top or on the left is not supported Adjusting the height adjustable recline stand optional This stand allows you to e adjust the computer height 110 mm 4 3 inches e rotate the computer
161. res 74 Chapter 5 Removal and Replacement Procedures All in One AIO Chassis Power supply Description Spare part number Power supply 180 W 732494 001 The power supply is located at the middle bottom of the computer It is secured with two Torx screws The power connector mounts separately with one Torx screw The power supply slides out of the bottom of the bracket that secures it To remove the power supply 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 33 Remove the access panel see Access panel on page 37 2 3 Remove the stand see Stand on page 39 4 Remove the lower panel see Lower panel on page 42 Power supply 75 5 Remove the two Torx screws 1 that secure the power connector to the computer and then lift the connector from atop the speaker 2 6 Disconnect the cable from the system board connector 1 7 Position the cable above the power supply 2 Positioning the cable above the power supply makes it easier to slide the power supply downward and out of the bracket that secures it 76 Chapter 5 Removal and Replacement Procedures All in One AIO Chassis 8 Slide the power supply downward and out of the bracket that houses it z 251 To install the power supply reverse the removal procedures Power supply 77 System board 78 Description Spare part number System board for us
162. ring MEBx execution Description BIOS information passed to the MEBx resulted in a failure MEBx operation experienced a hardware error during communication with ME Recommended action 1 Reboot the computer 2 If the error persists update to the latest BIOS version 3 If the error still persists replace the system board 1 Reboot the computer 2 If the error persists update to the latest BIOS version 3 If the error still persists replace the system board 2211 Memory not configured correctly for proper MEBx execution DIMM1 or is not installed Make sure there is a memory module in the black DIMM1 socket and that it is properly seated 2212 USB Key Provisioning failure writing to device 2217 ME Firmware Version request failure USB device used for USB key provisioning will not allow BIOS to update provision file properly ME firmware is not properly responding to BIOS query for version information 1 Try a different USB key device for provisioning 2 If the error persists update to the latest BIOS version and ME firmware version 3 If the error still persists replace the system board 1 Reboot the computer 2 If the error persists update to the latest BIOS version and ME firmware version 3 If the error still persists replace the system board 2218 ME Firmware Version should be updated ME firmware must be updated to match current functionality
163. rity into the failure MEBx handles transference of information between the system BIOS and ME firmware Error occurred during MEBx execution which fails into ME grouping 1 Reboot the computer 2 If the error persists update to the latest BIOS version and ME firmware version 3 If the error still persists replace the system board 1 Reboot the computer 2 Ifthe error persists update to the latest BIOS version and ME firmware version 3 If the error still persists replace the system board 2232 AMT error during MEBx execution Error occurred during MEBx execution which fails into AMT grouping 1 Reboot the computer 2 If the error persists update to the latest BIOS version and ME firmware version 3 If the error still persists replace the system board 2233 HECI error during MEBx execution Error occurred during MEBx execution which fails into MEI or HECI grouping 1 Reboot the computer 2 Ifthe error persists update to the latest BIOS version and ME firmware version 3 If the error still persists replace the system board 2239 ME image lock failure Special system configurations with reduced ME firmware image require BIOS control of ME firmware upgrading A failure has occurred after the ME firmware update process in which the BIOS could not relock the ME firmware region 1 Reboot the computer 2 If the error persists update to the latest BIO
164. rking without apparent cause Cause Solution The files containing the network drivers are corrupted Reinstall the network drivers using the Recovery Disc Set in Windows 7 or Windows recovery tools in Windows 8 If necessary download the softpaq from the web from a different computer The cable is not securely connected Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device The network controller is defective Contact an authorized service provider New network card will not boot Cause Solution New network card may be defective or may not meet industry Install a working industry standard NIC or change the boot standard specifications sequence to boot from another source Cannot connect to network server when attempting Remote System Installation Cause Solution The network controller is not configured properly Verify Network Connectivity that a DHCP Server is present and that the Remote System Installation Server contains the NIC drivers for your NIC System setup utility reports unprogrammed EEPROM Cause Solution Unprogrammed EEPROM Contact an authorized service provider Solving memory problems If you encounter memory problems some common causes and solutions are listed in the following table A CAUTION Power may still be supplied to the DIMMs when the computer is turned off depending on the M
165. rmation 301 Keyboard Error Keyboard failure 1 Reconnect keyboard with computer turned off 2 Check connector for bent or missing pins 3 Ensure that none of the keys are depressed 4 Replace keyboard 172 303 Keyboard Controller Error board keyboard controller Chapter 10 POST error messages 1 Reconnect keyboard with computer turned off 2 Replace the system board Control panel message Description Recommended action 304 Keyboard or System Unit Error Keyboard failure 1 Reconnect the keyboard with computer turned off 2 Ensure that none of the keys are depressed 3 Replace the keyboard 4 Replace the system board 501 Display Adapter Failure Graphics display controller 1 Reseat the graphics card if applicable 2 Clear CMOS See Appendix B Password security and resetting CMOS on page 182 3 Verify monitor is attached and turned on 4 Replace the graphics card if possible 510 Flash Screen Image Corrupted Flash Screen image has errors Reflash the system ROM with the latest BIOS image 51 1 CPU CPUA CPUB Fan not Detected CPU fan is not connected or may have malfunctioned 1 Reseat CPU fan 2 Reseat fan cable 3 Replace CPU fan 512 Chassis Rear Chassis or Front Chassis Chassis rear chassis or front chassis fan is 1 Reseat chassis rear chassis or front Fan not Detected not connected or may have malfunctioned
166. rt the computer Default is Do not reset CAUTION The embedded security device is a critical component of many security schemes Erasing the security keys will prevent access to data protected by the Embedded Security Device Choosing Reset to Factory Settings may result in significant data loss e Measure boot variables devices to PCR1 Typically the computer measures the boot path and saves collected metrics to PCR5 a register in the Embedded Security Device Bitlocker tracks changes to any of these metrics and forces the user to re authenticate if it detects any changes Enabling this feature lets you set Bitlocker to ignore detected changes to boot path metrics thereby avoiding re authentication issues associated with USB keys inserted in a port Default is enabled Chapter 6 Computer Setup F10 Utility Table 6 3 Computer Setup Security continued System Security continued DriveLock Security Secure Boot Configuration OS management of Embedded Security Device enable disable This option allows the user to limit OS control of the Embedded Security Device Default is enabled This option is automatically disabled if Trusted Execution Technology is enabled Reset of Embedded Security Device through OS enable disable This option allows the user to limit the operating system ability to request a Reset to Factory Settings of the Embedded Security Device Default is disabled NOTE To enable this option a Setup pa
167. s illustrated 24 cleaning computer 28 mouse 29 safety precautions 28 CMOS backing up 182 clearing and resetting 184 components front 3 rear 5 side 4 computer cleaning 28 converter spare partnumber 59 Converter board spare partnumber 14 converter board removing 59 spare part numbers 23 converter board side cable spare part number 15 country power cord set requirements 187 Customer Support 117 D deleted files restoring for Windows 8 computer models 158 display panel removing 94 spare part number Driver Recovery DVD creating 164 using for restore 168 Driver Recovery media Windows 8 161 11 94 E electrostatic discharge ESD 24 preventing damage 25 error codes 170 179 messages 171 F f11 recovery Windows 8 158 fan removing 72 spare part number 72 78 97 fan grommet spare part number 12 12 15 Index 189 fan sink assembly spare part number 11 fan power supply 29 features overview 1 flash drive problems 151 flashing LEDs 179 front bezel removing 89 spare part number 89 front components 3 front panel problems 152 G general problems 120 graphics board removing 69 spare part number 69 graphics card spare part number 14 spare part numbers 19 grounding methods 26 H hard disc drive replacing 45 hard drive proper handling 30 SATA characteristics 31 spare part number 16 spare part numbers 13 16 Hard drive cable spare part number 17 hard drive cable
168. s or products that have magnetic fields such as monitors or speakers Lithium coin cell battery The battery that comes with the computer provides power to the real time clock and has a minimum lifetime of about three years See the appropriate removal and replacement chapter for the chassis you are working on in this guide for instructions on the replacement procedures N WARNING This computer contains a lithium battery There is a risk of fire and chemical burn if the battery is handled improperly Do not disassemble crush puncture short external contacts dispose in water or fire or expose it to temperatures higher than 140 F 60 C Do not attempt to recharge the battery NOTE Batteries battery packs and accumulators should not be disposed of together with the general household waste In order to forward them to recycling or proper disposal please use the public collection system or return them to HP their authorized partners or their agents SATA hard drives Serial ATA Hard Drive Characteristics Number of pins conductors in data cable 7 7 Number of pins in power cable 15 Maximum data cable length 39 37 in 100 cm Data interface voltage differential 400 700 mV Drive voltages 3 3V 5V 12V Jumpers for configuring drive N A Dota transfer rate 3 0 Gb s SATA hard drives 31 SATA hard drive cables SATA data cable Always use an HP approved SATA 3 0 Gb s cable as it is fully backwards co
169. s replace the system board 2201 MEBx Module did not checksum correctly Memory error during POST execution of the Management Engine ME BIOS Extensions option ROM Reboot the computer Unplug the power cord re seat the memory modules and reboot the computer If the memory configuration was recently changed unplug the power cord restore the original memory configuration and reboot the computer If the error persists replace the system board 2202 PMM Deallocation Error during MEBx cleanup Memory error during POST execution of the Management Engine ME BIOS Extensions option ROM Reboot the computer Unplug the power cord re seat the memory modules and reboot the computer If the memory configuration was recently changed unplug the power cord restore the original memory configuration and reboot the computer If the error persists replace the system board 2203 Setup error during MEBx execution MEBx selection or exit resulted in a setup failure Reboot the computer Unplug the power cord re seat the memory modules and reboot the computer If the memory configuration was recently changed unplug the power cord restore the original memory configuration and reboot the computer If the error persists replace the system board POST numeric codes and text messages 175 Control panel message 2204 Inventory error during MEBx execution 2205 Interface error du
170. s unavailable to the operating system For example if you set this value to 512M on a system with 2 GB of RAM the system always allocates 512 MB for graphics and the other 1 5 GB for use by the BIOS and operating system Default is Auto which sets memory allocation to 512 MB If you select Force the UMA Frame Buffer Size option displays which lets you set the UMA memory size allocation between 32 MB and 1 GB e Internal Speaker does not affect external speakers Default is enabled e PXE Option ROM Download PXE iSCSI disabled The BIOS contains an embedded NIC option ROM to allow the unit to boot through the network to a PXE server This is typically used to download a corporate image to a hard drive The NIC option ROM takes up memory space below 1MB commonly referred to as DOS Compatibility Hole DCH space This space is limited This F10 option will allow users to disable the downloading of this embedded NIC option ROM thus giving more DCH space for additional PCI cards which may need option ROM space The default will be to have the NIC option ROM enabled Default is PXE e SATA RAID Option ROM Download enable disable The BIOS contains an embedded SATA RAID option ROM for RAID support This can be temporarily disabled to save DCH space Note that with the option ROM disabled users will be unable to boot to hard drives in the system while running in RAID mode Default is disabled e Multi Processor enable disable Use t
171. s after the operating system installation is complete you must also install the drivers for each of the devices In Windows 7 if prompted for the i386 directory replace the path specification with V 1386 or use the Browse button in the dialog box to locate the i386 folder This action points the operating system to the appropriate drivers Obtain the latest support software including support software for the operating system from http www hp com support Select your country and language select Download drivers and software and firmware enter the model number of the computer and press Enter Customizing the monitor display If you wish you can select or change the monitor refresh rates screen resolution color settings font sizes and power management settings For more information refer to the online documentation provided with the graphics controller utility or the documentation that came with your monitor Right click on the Windows desktop then click Personalize to change display settings Activating and customizing the software in Windows 8 Additional information is available in online help after you activate the operating system NOTE Be sure there is a 10 2 cm 4 inch clearance at the back of the unit and above the monitor to permit the required airflow Activating the Windows Operating System The first time you turn on the computer the operating system is set up and activated automatically T
172. s if the hard drive becomes corrupted HP Recovery Disc Creator creates two kinds of recovery discs Windows 7 operating system DVD Installs the operating system without additional drivers or applications Driver Recovery DVD Installs specific drivers and applications only in the same way that the HP Software Setup utility installs drivers and applications To create recovery discs your computer must have a DVD writer Use any of the following types of discs purchased separately DVD R DVD R DL DVD R DVD R DL or DVD RW The discs you use will depend on the type of optical drive you are using Creating recovery discs 164 NOTE The Windows 7 operating system DVD can be created only once Thereafter the option to create that media will not be available after you create a Windows DVD To create the Windows DVD Ta 2 3 4 Select Start gt All Programs gt Productivity and Tools gt HP Recovery Disc Creator Select Windows disk From the drop down menu select the drive for burning the recovery media Click the Create button to start the burning process Label the disc after you create it and store it in a secure place Chapter 9 System backup and recovery After the Windows 7 operating system DVD has been created create the Driver Recovery DVD 1 Select Start All Programs Productivity and Tools HP Recovery Disc Creator Select Driver disk From the drop down menu select the drive for burni
173. speaker is disabled in Computer Setup Enable the internal speaker in Computer Setup Select Advanced gt Device Options gt Internal Speaker Solving audio problems 135 Sound does not come out of the speaker or headphones Cause Solution The application is set to use a different audio device than Some graphics cards support audio over the DisplayPort speakers connection if applicable so multiple audio devices may be listed in Device Manager Make sure the correct device is being used To access Device Manager in Windows 7 click Start select Control Panel and then select Device Manager To access Device Manager in Windows 8 from the Start screen type c select Control Panel from the list of applications and then select Device Manager Some applications can select which audio output device is Make sure the application has selected the correct audio used device The operating system controls may be set to use a different Set the operating system to use the correct audio device audio device as the default output device than what is expected Sound from headphones is not clear or muffled Cause Solution Headphones are plugged into the rear audio output Plug the headphones into the headphone connector on the connector The rear audio output connector is for powered front of the computer audio devices and is not designed for headphone use Computer appears to be locked up while recording audio Cause Solution
174. ss 111 to select the System Recovery option Choose your keyboard layout Select Troubleshoot Select Reset Follow the on screen instructions to continue Recovery using the Windows 8 recovery USB flash drive To recover your system using the recovery USB flash drive you previously created E NOTE If you did not create a recovery USB flash drive or the one you created does not work see Recovery using Windows 8 operating system media purchased separately on page 161 1 2 p JS P mM om If possible back up all personal files Insert the recovery USB flash drive you created into a USB port on your computer Restart the computer and as soon as you see the HP logo screen press f9 to display a list of boot devices Use the arrow keys to select your USB flash drive from the UEFI Boot Sources list Press Enter to boot from that device Choose your keyboard layout Select Troubleshoot Select Refresh your PC Follow the on screen instructions 160 Chapter 9 System backup and recovery Recovery using Windows 8 operating system media purchased separately This recovery process requires Windows 8 operating system media which can be ordered from the support website For U S support go to http www hp com support For worldwide support go to http welcome hp com country us en wwcontact us html You can also order the media by calling support For contact information see the Worldwide Telephone Numbers booklet
175. ss F10 when the monitor light turns green to access the utility You can also press Esc to a menu that allows you to access different options available at startup including the Computer Setup utility NOTE If you do not press F10 at the appropriate time you must restart the computer and again repeatedly press F10 when the monitor light turns green to access the utility A choice of five headings appears in the Computer Setup Utilities menu File Storage Security Power and Advanced Use the arrow left and right keys to select the appropriate heading Use the arrow up and down keys to select the option you want then press Enter To return to the Computer Setup Utilities menu press Esc To apply and save changes select File Save Changes and Exit e Ifyou have made changes that you do not want applied select Ignore Changes and Exit e Toreset to factory settings or previously saved default settings some models select Apply Defaults and Exit This option will restore the original factory system defaults E NOTE Not all settings shown in the following sections are available for all models A CAUTION Do NOT turn the computer power OFF while the BIOS is saving the Computer Setup F10 changes because the CMOS could become corrupted It is safe to turn off the computer only after exiting the F10 Setup screen Chapter 6 Computer Setup F10 Utility Computer Setup File EJ NOTE Support for specific
176. ssword must be set No PPI provisioning Windows 8 only This option lets you set Windows 8 to bypass the PPI Physical Presence Interface requirement and directly enable and take ownership of the TPM on first boot You cannot change this setting after TPM is owned initialized unless the TPM is reset Default is disabled for non Windows 8 systems and enabled for Windows 8 Allow PPI policy to be changed by OS Enabling this option allows the operating system to execute TPM operations without Physical Presence Interface Default is disabled NOTE To enable this option a Setup password must be set Allows you to assign or modify a master or user password for hard drives When this feature is enabled the user is prompted to provide one of the DriveLock passwords during POST If neither is successfully entered the hard drive will remain inaccessible until one of the passwords is successfully provided during a subsequent cold boot sequence NOTE This selection will only appear when at least one drive that supports the DriveLock feature is attached to the system This is a feature of Windows 8 Legacy Support Enable Disable Allows you to turn off all legacy support on the computer including booting to DOS running legacy graphics cards booting to legacy devices and so on If set to disable legacy boot options in Storage gt Boot Order are not displayed Default is enabled Secure Boot Enable Disable Allows you to make sure an
177. sword and follow the instructions on the screen 5 Before exiting click File gt Save Changes and Exit Resetting the setup and power on password To disable the power on or setup password features or to clear the power on or setup passwords complete the following steps 1 Shut down the operating system properly then turn off the computer and any external devices and disconnect the power cord from the power outlet 2 With the power cord disconnected press the power button again to drain the system of any residual power A WARNING reduce the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching A CAUTION When the computer is plugged in the power supply always has voltage applied to the system board even when the unit is turned off Failure to disconnect the power cord can result in damage to the system Static electricity can damage the electronic components of the computer or optional equipment Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object See the Regulatory Safety and Environmental Notices guide for more information Remove the access panel 4 Locate the header and jumper labeled PSWD Ej NOTE The password jumper is blue so that it can be easily identified For assistance locating th
178. t Control Panel from the list of applications and then select Device Manager Network controller is disabled 1 Run Computer Setup and enable network controller 2 Enable the network controller in the operating system using Device Manager To access Device Manager in Windows 7 click Start select Control Panel and then select Device Manager To access Device Manager in Windows 8 from the Start screen type c select Control Panel from the list of applications and then select Device Manager Network driver is not properly loaded Reinstall network drivers System cannot autosense the network Disable auto sensing capabilities and force the system into the correct operating mode 144 8 Troubleshooting without diagnostics Diagnostics reports a failure Cause The cable is not securely connected Solution Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device The cable is attached to the incorrect connector Ensure that the cable is attached to the correct connector There is a problem with the cable or a device at the other end of the cable Ensure that the cable and device at the other end are operating correctly Network controller interrupt is shared with an expansion board Under the Computer Setup Advanced menu change the resource settings for the board The network contro
179. t is 1 Unplug the AC power cord from the times once every second unable to boot computer wait 30 seconds then plug the followed by a two second power cord back in to the computer pause Beeps stop after fifth iteration but LEDs continue until 2 Replace the system board problem is solved 3 Replace the processor Red Power LED flashes eleven 11 The current processor does 1 Install a TXT capable processor times once every second not support a feature followed by a two second previously enabled on this 2 Disable TXT in the Computer Setup F10 pause Beeps stop after fifth system utility iteration but LEDs continue until problem is solved 3 Reinstall the original processor Red Power LED flashes eleven 12 MXM thermal shutdown 1 Clean the MXM graphics card heat sink times once every second followed by a two second 2 Replace the MXM graphics card heat sink pause Beeps stop after fifth iteration but LEDs continue until 3 Replace the MXM graphic card problem is solved System does not power on and None System unable to power Press and hold the power button for less than 4 LEDs are not flashing on Interpreting POST diagnostic front panel LEDs seconds If the hard drive LED turns white the power button is working correctly Try the following 1 OR Replace the system board Press and hold the power button for less than 4 seconds If the hard drive LED does not turn on white then 1 Check that the u
180. te in single channel mode dual channel mode or flex mode depending on how the SODIMMs are installed Refer to the following table to identify the SODIMM channel locations Location System Board Label Channel Lower Socket SODIMM1 Channel A Upper Socket SODIMM3 Channel B The system will operate in single channel mode if the SODIMM sockets are populated in one channel only The system will operate in flex mode if the memory capacity of the SODIMM in Channel A is not equal to the memory capacity of the SODIMM in Channel B In flex mode the channel populated with the least amount of memory describes the total amount of memory assigned to dual channel and the remainder is assigned to single channel If one channel will have more memory than the other the larger amount should be assigned to channel A The system will operate in a higher performing dual channel mode if the memory capacity of the SODIMM in Channel A is equal to the memory capacity of the SODIMM in Channel B In any mode the maximum operational speed is determined by the slowest SODIMM in the system There are two memory sockets on the system board located behind the memory access panel To remove or install memory modules To remove a memory module Prepare the computer for disassembly see Preparing to disassemble the computer page 33 Place the computer face down on a soft flat surface HP recommends that you set down a blanket towel o
181. ted as the primary VGA adapter During boot the other monitor connectors are disabled and if the monitor is connected into these ports the monitor will not function You can select which source will be the default VGA source in Computer Setup A CAUTION When the computer is plugged into an AC power source there is always voltage applied to the system board You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage Helpful hints 119 Solving general problems You may be able to easily resolve the general problems described in this section If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation contact an authorized dealer or reseller A WARNING When the computer is plugged into an AC power source voltage is always applied to the system board To reduce the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching Computer appears locked up and will not turn off when the power button is pressed Cause Solution Software control of the power switch is not functional 1 Press and hold the power button for at least four seconds until the computer turns off 2 Disconnect the power cord from the electrical outlet Computer will not respond to keyboard or mouse
182. the application 2 Add more memory 3 Upgrade the graphics solution Cause unknown Restart the computer 122 Chapter 8 Troubleshooting without diagnostics Computer powered off automatically and the Power LED flashes Red two times once every second followed by a two second pause and the computer beeps two times Beeps stop after fifth iteration but LEDs continue flashing Cause Processor thermal protection activated A fan may be blocked or not turning OR The heat sink is not properly attached to the processor Solution Ensure that the computer air vents are not blocked and the processor cooling fan is running Open the access panel press the power button and see if the processor fan or other system fan spins If the fan does not spin make sure the fan cable is plugged onto the system board header If fan a plugged in and not spinning replace it System does not power on and the LEDs on the front of the computer are not flashing Cause System unable to power on Solution Press and hold the power button for less than 4 seconds If the hard drive LED turns white then 3 OR If equipped with a voltage selector check that the voltage selector located on the rear of the power supply is set to the appropriate voltage Proper voltage setting depends on your region Remove the expansion cards one at a time until the 5V aux light on the system board turns on Replace the system board
183. ting system Why run HP PC Hardware Diagnostics UEFI The HP PC Hardware Diagnostic tools simplify the process of diagnosing hardware issues and expedite the support process when issues are found The tools save time by pinpointing the component that needs to be replaced e Isolate true hardware failures The diagnostics run outside of the operating system so they effectively isolate hardware failures from issues that may be caused by the operating system or other software components e Failure ID When a failure is detected that requires hardware replacement 24 digit Failure ID is generated This ID can then be provided to the call agent who will either schedule support or provide replacement parts How to access and run HP PC Hardware Diagnostics UEFI To access the UEFI diagnostics 1 Restart or turn on the computer and press Esc repeatedly until the BIOS boot menu appears 2 Press F2 or select Diagnostics F2 Why run HP PC Hardware Diagnostics UEFI 115 How to access and run UEFI diagnostics Fl Information gt Systen Diagnostics System Diagnostics Customer Mode F10 Fil Rex Y Ty F12 Network Boot EXTER Continue Startup For sore information please visit Note The key F2 or F10 depends on the product After pressing F2 the BIOS sequentially searches three places for the system diagnostics First a connected USB drive to download the diagnostics tools to a USB driv
184. to the computer and to the electrical outlet Solving display problems 129 130 Blank screen no video Cause You may have a screen blanking utility installed or energy saver features are enabled Solution Press any key or click the mouse button and type your password if set System ROM is corrupted system is running in Boot Block Emergency Recovery Mode indicated by eight beeps Reflash the system ROM with the latest BIOS image You are using a fixed sync monitor and it will not sync at the resolution chosen Computer is in Sleep state Monitor cable is plugged into the wrong connector Be sure that the monitor can accept the same horizontal scan rate as the resolution chosen Press the power button to resume from Sleep state CAUTION When attempting to resume from Sleep state do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data Systems may have a monitor connection on both the motherboard or an add in card Try moving the monitor connection to a different connector on the back of the computer Monitor settings in the computer are not compatible with the monitor 1 In Control Panel select Category from the View list then under Appearance and Personalization select Adjust screen resolution To access Control Panel in Windows 7 click Start and then select Control Panel To access Control Pan
185. tory installed operating system check to be sure it is supported on the system If you encounter software problems see the applicable solutions listed in the following table Computer will not continue and the HP logo does not display Cause Solution ROM issue POST error has occurred Observe the beeps and LED lights on the front of the computer See Appendix A POST error messages on page 170 to determine possible causes See the Worldwide Limited Warranty for terms and conditions 154 Chapter 8 Troubleshooting without diagnostics Computer will not continue after HP logo screen displays Cause System files may be damaged Solution In Windows 7 use recovery media to scan hard drive for errors or use Windows Startup Repair to fix problems that might prevent Windows from starting correctly Windows Startup Repair is one of the recovery tools in the System Recovery Options menu You can also create a system repair disc that contains the System Recovery Options menu If the problem is severe enough that Startup Repair doesn t start on its own and you can t access the System Recovery Options menu on your computer s hard disk you can get to the menu and start Startup Repair by using the Windows installation disc or a system repair disc that you created earlier In Windows 8 use Automatic Repair to fix problems that might prevent Windows from starting correctly To access Automatic Repair 1 Press the Windows logo
186. troller varies by model e Network controller NOTE You must disable AMT before trying to hide the network controller e Serial port e Parallel port e ports varies by model USB Security Allows you to set Enabled Disabled default is Enabled for e Front USB Ports e Rear USB Ports e Accessory USB Ports Slot Security Network Boot System IDs Allows you to disable any PCI or PCI Express slot Default is enabled Enables disables the computer s ability to boot from an operating system installed on a network server Feature available on NIC models only the network controller must be either a PCI expansion card or embedded on the system board Default is enabled Allows you to set e Asset tag 18 byte identifier a property identification number assigned by the company to the computer e Ownership tag 80 byte identifier displayed during POST e Universal Unique Identifier UUID number The UUID can only be updated if the current chassis serial number is invalid These ID numbers are normally set in the factory and are used to uniquely identify the system Keyboard locale setting for System ID entry Chapter 6 Computer Setup F10 Utility Table 6 3 Computer Setup Security continued Master Boot Record Enobles disables Master Boot Record MBR security Security The MBR contains information needed to successfully boot from a disk and to access the data stored on the disk
187. udes software that came on media included in the computer accessory box and any software programs you installed after purchase Any personal files must be restored from backups you made If you were not able to create system recovery DVDs or USB flash drive you can order a recovery disc set from support For U S support go to http www hp com support For worldwide support go to http welcome hp com country us en wwcontact us html You can also order the recovery disc set by calling support For contact information see the Worldwide Telephone Numbers booklet included with the computer NOTE Always use the System Restore procedure before you use the System Recovery program See System Restore on page 165 You must choose one of the following methods to perform a System Recovery e Recovery image Run System Recovery from a recovery image stored on your hard disk drive The recovery image is a file that contains a copy of the original factory shipped software To perform a System Recovery from a recovery image see System Recovery when Windows is responding on page 166 or System Recovery when Windows is not responding on page 167 e Recovery media Run System Recovery from recovery media that you have created from files stored on your hard disk drive or purchased separately See System Recovery using recovery media select models only on page 167 System Recovery when Windows is responding 166
188. use Windows File History to restore your information from the backups you created For more information and steps for using File History see Windows Help and Support From the Start screen type h and then select Help and Support e lf you want to restore the system to a previous state without losing any personal information Windows System Restore is an option System Restore allows you to restore without the requirements of Windows Refresh or a reinstallation Windows creates system restore points automatically during a Windows update and other system maintenance events Even if you did not manually create a restore point you can choose to restore to an automatically created restore point For more information and steps for using Windows System Restore see Windows Help and Support From the Start screen type h and then select Help and Support e Ifyou want a quick and easy way to recover the system without losing your personal information settings or apps that came preinstalled on your computer or were purchased from the Windows Store Windows Refresh is an option This method does not require backing up data to another drive See Using Windows 8 Refresh on page 158 e Ifyou want to reset your computer to its original state Windows Reset provides an easy way to remove all personal data apps and settings and reinstall Windows The Reset recovery tool reinstalls the operating system and HP programs and drivers that were installed at the f
189. uter Setup See reconfiguration directions in the Solving Hardware Installation Problems on page 140 section If the system still does not recognize the new device check to see if the device is listed within Computer Setup If it is listed the probable cause is a driver problem If it is not listed the probable cause is a hardware problem If this is a newly installed drive run the Computer Setup utility and try adding a POST delay under Advanced Power On Options Run the Computer Setup utility and ensure Device Available is selected for the device s SATA port in Security Device Security Drive responds slowly immediately after power up Nonsystem disk NTLDR missing message Cause The system is trying to start from the hard drive but the hard drive may have been damaged Run Computer Setup and increase the POST Delay in Advanced gt Power On Options Solution 1 Perform Drive Protection System DPS testing in system ROM System files missing or not properly installed Hard drive boot has been disabled in Computer Setup 1 Insert bootable media and restart the computer 2 Boot to the windows installation media and select the recovery option If only a restore kit is available then select the File Backup Program option and then restore the system 3 Install system files for the appropriate operating system Run the Computer Setup utility and enable the hard drive entry in the Storage
190. ution 1 Check each option card by removing the cards one at time if multiple cards then power on the system to see if fault goes away 2 bad card is identified remove and replace bad option card 3 Replace the system board Solving Network Problems Some common causes and solutions for network problems are listed in the following table These guidelines do not discuss the process of debugging the network cabling Table 8 2 Solving Network Problems Wake on LAN feature is not functioning Cause Solution S5 Maximum Power Saving feature is enabled Disable the 55 Maximum Power Saving option in Computer Setup Select Power Hardware Power Management S5 Maximum Power Savings S5 Wake on LAN is disabled some models Enable the 55 Wake on LAN option in Computer Setup Select Advanced gt Device Options gt S5 Wake on LAN Wake on LAN is not enabled To enable Wake on LAN in Windows 7 1 Select Start Control Panel Network and Sharing Center 2 Under Tasks select Manage network connections 3 Click Local Area Connection 4 Click the Properties button 5 Click the Configure button 6 Click Power Management tab then select Allow this device to wake the computer To enable Wake on LAN in Windows 8 1 From the Start screen type c and then select Control Panel from the list of applications 2 Select Network and Sharing Center and then click the Ethernet link next to the c
191. values to factory defaults It is important to back up the computer CMOS settings before resetting them in case they are needed later Back up is easily done through Computer Setup See Computer Setup F10 Utility on page 99 for information CAUTION If you enable the stringent security feature in Computer Setup and you forget the setup password or the power on password the computer is inaccessible and can no longer be used Enabling the stringent password disables the ability to reset the password by moving the jumper on the system board If you lose or forget the password the system board must be replaced This scenario is not covered under warranty To prevent the computer from becoming permanently unusable record your configured setup password or power on password in a safe place away from your computer Without these passwords the computer cannot be unlocked 182 Chapter 11 Password security and resetting CMOS Establishing a setup or power on password To establish the power on or setup password features complete the following steps 1 Turnon or restart the computer 2 As soon as the computer turns on press the Esc key while Press the ESC key for Startup Menu message is displayed at the bottom of the screen 3 Press the F10 key to enter Computer Setup 4 establish Setup password select Security gt Setup Password and follow the instructions To establish a Power On password select Security Power On Pas
192. vantage of Windows 7 functionality See http windows microsoft com en us windows7 get know windows 7 for details About This Book Z WARNING Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life A CAUTION Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information NOTE Text set off in this manner provides important supplemental information iv About This Book Table of contents M D s 1 oc P Front componens EET 3 Side OMA SWS aseisiin iiai Eae i E Ea EN E E dente erst EEn deri 4 Redr 5 Positioning the computer een tatio oae Ur Peri E Se NE ii 6 Adjusting the height adjustable recline stand optional 6 2 Activating and Customizing the Software Lecce eee ecce eee eee eee eene enne n ntes see sees tuon 7 Activating and customizing the software in Windows 7 sssssssssseeneeeeneeeenes 7 Activating the Windows operating system 7 Downloading Windows 7 updates ueri etri etd 8 Installing or upgrading device drivers etu in 8 Customizing the monitor display catania oe besito og tcm ated bs qudd Ds dou QOEM 8
193. ve Be sure to keep the blue rubber grommets with each screw In install the drive reverse the removal procedures E NOTE If you choose to install an optional 2 5 inch solid state drive SSD or selfencrypting drive SED you must 1 mount the drive in a drive adapter 2 screw the four mounting screws into the drive adapter EJ NOTE Make sure the hard drive is firmly seated in the connector Failure to completely seat the hard drive may result in the inability to install the access panel as well as disk errors when booting the computer Replacing the optical disc drive The optical disc drive is located above the hard disc drive on the left side of the computer when viewed from behind Drives 47 The optical drive data cable connects to the SATA3 and SATA PWR3 system board connectors E NOTE The drive bracket is not spared When replacing an optical drive remove the bracket from the old drive and install it on the new drive Prepare the computer for disassembly see Preparing to disassemble the computer on page 33 2 Remove the access panel see Access panel on page 37 3 Lift the tab at the back of the optical disc drive enclosure to release the drive NOTE When replacing an optical drive remove the bracket from the old drive and install it on the new drive The bracket is not spared 48 Chapter 5 Removal and Replacement Procedures All in One AIO Chassis 4 Remov
194. vices 7 Plug in the computer and turn on power NOTE You will receive POST error messages after clearing CMOS and rebooting advising you that configuration changes have occurred Use Computer Setup to reset any special system setups along with the date and time For instructions on Computer Setup see Computer Setup F10 Utility on page 99 Clearing and resetting the CMOS 185 A Power cord set requirements The power supplies on some computers have external power switches The voltage select switch feature on the computer permits it to operate from any line voltage between 100 120 or 220 240 volts AC Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage The power cord set received with the computer meets the requirements for use in the country where you purchased the equipment Power cord sets for use in other countries must meet the requirements of the country where you use the computer General requirements The requirements listed below are applicable to all countries 1 The power cord must be approved by an acceptable accredited agency responsible for evaluation in the country where the power cord set will be installed 2 The power cord set must have a minimum current capacity of 10A 7A Japan only and a nominal voltage rating of 125 or 250 volts AC as required by each countr
195. wall outlet and allow the internal system components to cool before touching A CAUTION When the computer is plugged in the power supply always has voltage applied to the system board even when the unit is turned off Failure to disconnect the power cord can result in damage to the system Static electricity can damage the electronic components of the computer or optional equipment Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object See the Safety amp Regulatory Information guide for more information 3 Remove the computer cover or access panel A CAUTION Pushing the CMOS button will reset CMOS values to factory defaults It is important to back up the computer CMOS settings before resetting them in case they are needed later Back up is easily done through Computer Setup See Computer Setup F10 Utility on page 99 for information on backing up the CMOS settings 184 Chapter 11 Password security and resetting CMOS 4 Locate press and hold the CMOS button in for five seconds Ef NOTE Make sure you have disconnected the AC power cord from the wall outlet The CMOS button will not clear CMOS if the power cord is connected NOTE For assistance locating the CMOS button and other system board components see the Illustrated Parts amp Service Map IPSM 5 Replace the computer cover or access panel 6 Reconnect the external de
196. webcam and dual microphone array Premium stereo speakers Optional 6 in 1 media card reader 6 USB ports 4 USB 3 0 2 USB 2 0 Choice of wired or wireless keyboard and mouse o Wired USB keyboard and mouse o Wired PS 2 keyboard and mouse o Wireless keyboard and mouse Windows 7 Professional 32 bit or 64 bit or Windows 8 Professional 64 bit operating system 90 percent energy efficient power supply ENERGY STAR qualified EPEAT Gold registered Chapter 1 Product features Front components NENEEN Component Component 1 Webcam optional with privacy shutter 7 Mute speaker 2 Dual microphone array optional 8 Reduce volume 3 Webcam activity LED with optional webcam 9 Increase volume 4 16 9 widescreen LED backlit LCD display 10 Mute microphone 5 Power LED 11 Decrease brightness 6 High performance stereo speakers 12 Increase brightness Touch the icon area 7 12 above to cause the icons to illuminate then touch an icon to activate it To change the volume or brightness touch and hold the appropriate icon or touch it and repeat until the volume or brightness has reached the desired level To mute the speaker or microphone just touch the appropriate icon The icon remains illuminated until you touch it again to reactivate the speaker or microphone E NOTE If you mute or reactivate the speaker in a software application the icon illuminates or darkens accordingly You cannot mute o
197. wo monitor system or if another monitor is in close proximity be sure the monitors are not interfering with each other s electromagnetic field by moving them apart 3 Fluorescent lights or fans may be too close to the monitor Monitor needs to be degaussed Degauss the monitor Refer to the documentation that came with the monitor for instructions Image is not centered Cause Position may need adjustment Solution Press the monitor s Menu button to access the OSD menu Select ImageControl Horizontal Position or Vertical Position to adjust the horizontal or vertical position of the image No Connection Check Signal Cable displays on screen Cause Monitor video cable is disconnected Solution Connect the video cable between the monitor and computer CAUTION Ensure that the computer power is off while connecting the video cable Chapter 8 Troubleshooting without diagnostics Out of Range displays on screen Cause Video resolution and refresh rate are set higher than what the monitor supports Solution Restart the computer and enter Safe Mode Change the settings to a supported setting then restart the computer so that the new settings take effect To enter Safe Mode in Windows 7 1 2 Restart the computer Press and hold the F8 key as your computer restarts before the Windows logo appears If the Windows logo appears you must restart the computer and try again On t
198. work Boot in Security gt Network Boot Non bootable CD in drive Boot order not correct Try a bootable CD in the drive Run the Computer Setup utility and change boot sequence in Storage gt Boot Order Drive not found identified Cause Cable could be loose The system may not have automatically recognized a newly installed device Solution Check cable connections See reconfiguration directions in the Solving Hardware Installation Problems on page 140 section If the system still does not recognize the new device check to see if the device is listed within Computer Setup If it is listed the probable cause is a driver problem If it is not listed the probable cause is a hardware problem If this is a newly installed drive run the Computer Setup utility and try adding a POST delay under Advanced gt Power On Options The device is attached to a SATA port that has been hidden in Computer Setup Run the Computer Setup utility and ensure Device Available is selected for the device s SATA port in Security gt Device Security Drive responds slowly immediately after power up Run Computer Setup and increase the POST Delay in Advanced gt Power On Options CD ROM or DVD devices are not detected or driver is not loaded Cause Drive is not connected properly or not properly configured Solution See the documentation that came with the optional device Solving CD ROM and DVD pr
199. y hardware that was recently added to your system Remove any software that was recently installed Restore the system from the Recovery Disc Set that you created or restore the system to its original factory condition in System Software Requirement Disks SSRD CAUTION Restoring the system will erase all data on the hard drive Be sure to back up all data files before running the restore process NOTE For sales information and warranty upgrades Care Packs call your local authorized service provider or dealer Helpful hints If you encounter problems with the computer monitor or software see the following list of general suggestions before taking further action 118 Check that the computer and monitor are plugged into a working electrical outlet Check that the voltage select switch some models is set to the appropriate voltage for your region 115V or 230V Check that the computer is turned on and the white power light is on Check that the monitor is turned on and the green monitor light is on Chapter 8 Troubleshooting without diagnostics e Check the Power LED on the front of the computer to see if it is flashing red The flashing lights are error codes that will help you diagnose the problem Refer to Appendix A POST error messages on page 170 for more information e Turn up the brightness and contrast controls of the monitor if the monitor is dim e Press and hold any key If the system beeps
200. y s power system 3 The diameter of the wire must be a minimum of 0 75 mm or 18AWG and the length of the cord must be between 1 8 m 6 feet and 3 6 m 12 feet The power cord should be routed so that it is not likely to be walked on or pinched by items placed upon it or against it Particular attention should be paid to the plug electrical outlet and the point where the cord exits from the product A WARNING Do not operate this product with a damaged power cord set If the power cord set is damaged in any manner replace it immediately Japanese power cord requirements For use in Japan use only the power cord received with this product A CAUTION not use the power cord received with this product on any other products 186 Appendix A Power cord set requirements Country specific requirements Additional requirements specific to a country are shown in parentheses and explained below Country Accrediting Agency Country Accrediting Agency Australia 1 EANSW Italy 1 IMQ Austria 1 OVE Japan 3 METI Belgium 1 CEBC Norway 1 NEMKO Canada 2 CSA Sweden 1 SEMKO Denmark 1 DEMKO Switzerland 1 SEV Finland 1 SETI United Kingdom 1 BSI France 1 UTE United States 2 UL Germany 1 VDE 1 The flexible cord must be Type HOSVV F 3 conductor 0 75mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for

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