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HP Split x2 13-m005tu x2

1. 64 EE UL SS 65 Home lED eee RE ERI I TT EET 67 Audio ET tne ETT T TU 68 Wu CM D Mem 7 Speakers meL 72 Baten ETE 73 75 Me BEGIN oos een cet eed enti Dra ccsu teri dx tel edutbetn Mq uit cnp 76 System board M ETT T TOT TOTO 78 AAS THESE UHH UD e Tc 80 Vili 6 Using Setup Utility BIOS and System Diagnostics 82 eene nuns 9p ERE A E 82 Updating the BIOS LT R 82 Determining the BIOS version MET 82 Downloading a BIOS spddle oe pr NR M 83 Using HP PC Hardware Diagnostics UEFI ltr e cac Rut 84 Downloading HP PC Hardware Diagnostics UEFI to a USB device 84 ERE M G m 85 Computer specifications 85 33 8 cm 13 3 in HD display specifications esit aliqaid A c UE 86 8 Backing up restoring and recovering Leeee eese eee ee eee ee eee ee eene eese eonun 87 Creating recovery media and backups
2. 87 Creating HP Recovery media usines tibt per rb erra xd HAE MAR eu 88 Restore and recovery assi meten eben n esM EP oad iue eo iets EU E 89 Using Windows Refresh for quick and easy recovery sse 90 Remove everything and reinstall 91 Recovering using HP Recovery 92 What you need to etate pto mk tUi irae ti diu Salt pais 97 Using the HP Recovery partition ous acest err nep Rede En rS et 92 Using HP Recovery media to 93 Changing the computer boot order errans rto Ra MM RR Rute 93 Removing the HP Recovery partition RH REED ek a RP UY RO 94 9 Power cord set requirements E EAR ERA EAE E ORIS aa E AREE 95 Requirements for all countries io i Rp TERRE RR RH URPARNERPEEERNERUR aera 95 Requirements for specific countries and 96 0 P X 98 De 7 ioa idii idi eiua died thia sie a Rina MEE MS CR MN MM MM MM NM M M EFE Mad tivi diac inda M adiac aM Edi 99 1 Product description Category Description Tablet Base Pr
3. 16 Locating system information soeben d bes sd teen die sacep tissu tia DU dke qd cn dint DOR Bonam 17 sinsin R a his s eM PIRE ETE DUM Rt RAM UE 18 Tablet components dw atom petala V pdt 18 Keyb ard dock p ris isrener obtiene psi Ea cipe dd benc fle 21 Miscellanes s eer ee ree eet eter nee nner rere nee 23 Sequential part number listing eiii er nas abit ndr acinis ea RR asl d Ou tay nain Rma peo ade 24 4 Removal and replacement procedures preliminary requirements 28 Tools ESI enms EROR Rd ni od FERT IRSE i E E Ea a eaa DEP MI Ud EMI 28 Service considerations gran waren dip awit ener ne ips e iis dir n yaaa fe roma d SU 28 Plus allies DD dd arent et reer eo aca obtu e E 28 Cables and connectors S x 29 Drive handling NT e ene eee eter ee on nn Cee 29 efte Iss E TIR nee ened enue an QOO UT 30 Electrostatic discharge damage usse indere cras ea ein reor esas Ue E ed pni ipai 30 Packaging and transporting guidelines sssseees 31 Workstation guidelines NETT E T TT 31 vii Equipment guidelines etre nena e rin xr bd xri a a SR 32 5 Removal and replacement procedures for Authorized Service Provider parts 33 Rele
4. Remove the TouchPad board and cable 1 Remove the two Phillips broadhead PM2 0x2 0 screws 1 that secure the touchpad board to the dock Dock components 45 2 From the inside of the dock push downward on the board to disengage it from the dock and then remove it from the dock 2 Reverse this procedure to install the TouchPad board 46 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts Power connector Description Spare part number Power connector 732288 001 Before removing the power connector follow these steps 1 6 7 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Disconnect the tablet from the keyboard dock see Releasing the tablet from the keyboard dock on page 34 Remove the base enclosure see Base enclosure on page 35 Remove the battery see Battery on page 40 Remove the hinge assembly see Hinge assembly on page 39 Remove the power connector 1 2 3 Remove the Phillips PM2 5x5 0 screw 1 that secures the power connector bracket to the dock Lift the bracket up and out of the dock 2 Remove the power connector
5. Remove the following components e Display rear cover see Display rear cover on page 49 e Fan see Fan on page 52 e Heat sink see Heat sink on page 53 e WIAN module see WLAN Bluetooth combo card on page 55 e Display cable see Display cable on page 60 e Touchscreen board cable see Touchscreen board on page 62 e Volume board cable see Volume board on page 63 e Bottom trim see Bottom trim on page 65 e Audio board see Audio board on page 68 e Card reader cable see Card reader on page 71 e Speakers see Speakers on page 72 e Battery see Battery on page 73 e Frame see Frame on page 75 Remove the vibration module from the display 80 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts A Locate the vibration module on the side of the tablet and then remove the vibrating motor To install the vibration module reverse the removal procedures Tablet components 81 6 Using Setup Utility BIOS and System Diagnostics Setup Utility or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Setup Utility BIOS includes settings for the types of devices installed the startup sequence of the computer and the amount of system and extended memory Starting Setup Utility BIOS To start Setup Utility BIOS turn on or resta
6. Chapter 2 External component identification Lights Component Description 1 Caps lock light e White Caps lock is on e Caps lock is off 2 49 Mute light e Amber Computer sound is off e Computer sound is on 3 kp Wireless light e White An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on e Amber All wireless devices are off Keyboard dock 13 14 Component Description 1 esc key Displays system information when pressed in combination with the fn key 2 fn key Displays system information when pressed in combination with the esc key and enables or disables Beats Audio when pressed in combination with the fn key 3 um Windows key Returns you to the Start screen from an open app or the Windows desktop NOTE Pressing the Windows key again returns you to the previous screen 4 b key Enables or disables Beats Audio when pressed in combination with the fn key 5 Action keys Execute frequently used system functions Chapter 2 External component identification NOTE Action keys do not display or function from the on screen tablet keyboard Right side Component Description 1 USB 3 0 port Connects an optional USB device a 2 HDMI port Connects an optional video or audio device such as a high definition television any compatible digital or audio component
7. HDMI board Description Spare part number HDMI board 732287 001 Before removing the HDMI board follow these steps 1 6 7 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Disconnect the tablet from the keyboard dock see Releasing the tablet from the keyboard dock on page 34 Remove the base enclosure see Base enclosure on page 35 Remove the battery see Battery on page 40 Remove the hinge assembly see Hinge assembly on page 39 To remove the HDMI board 1 2 3 Disconnect the top ribbon cable 1 from the board Disconnect the power cable 2 from the board Rotate the left side of the board up to remove it 3 from the dock Reverse this procedure to install the HDMI board 42 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts Hard drive cable Description Spare part number Hard Drive Hardware Kit includes cable cover and screws 732279 001 Before removing the hard drive cable follow these steps 1 6 7 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on
8. Requirements for specific countries and regions 97 10 Recycling When a non rechargeable or rechargeable battery has reached the end of its useful life do not dispose of the battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 98 Chapter 10 Recycling Index A AC adapter light 9 15 AC adapter spare part numbers 23 24 action keys identifying 14 alignment post connectors identifying 8 alignment posts identifying 11 ambient light sensor identifying 6 10 antennas disconnecting 55 removing 59 spare part number 19 25 59 audio board removing 68 spare part number 19 25 68 70 audio product description 2 audio out headphone jacks 5 7 9 16 B backing up personal files 88 backups 87 base enclosure removal 35 spare part numbers 27 35 battery cable disconnecting 50 battery light 9 15 battery keyboard dock removal 40 spare part number 22 25 40 battery tablet removal 73 spare part number 22 25 19 25 73 Beats Audio Control Panel 7 hotkey 7 14 BIOS determining version 82 downloading an update 83 updating 82 Bluetooth card spare part number 55 boot order changing HP Recovery Manager 93 bottom
9. System board Ej NOTE The system board spare part kits include replacement thermal material Description Spare part number System board for use with non Windows 8 models with an Intel Core i5 3339Y processor includes 732295 001 processor and replacement thermal material System board for use with Windows 8 Standard models with an Intel Core i5 3339Y processor 732295 501 includes processor and replacement thermal material System board for use with non Windows 8 models with an Intel Core i3 3229Y processor includes 732296 001 processor and replacement thermal material System board for use with Windows 8 Standard models with an Intel Core i3 3229Y processor 732296 501 includes processor and replacement thermal material Before removing the system board follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Disconnect the tablet from the keyboard dock see Releasing the tablet from the keyboard dock on page 34 5 Remove the following components e Display rear cover see Display rear cover on page 49 e Fan see Fan on page 52 e Heat sink see Heat sink on page
10. UEFI tools in the following order Connected USB drive 7 NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 84 b Hard drive c BIOS Click the type of diagnostic test you want to run and then follow the on screen instructions Ef NOTE If you need to stop a diagnostic test press esc Downloading HP PC Hardware Diagnostics UEFI to a USB device E NOTE The HP PC Hardware Diagnostics UEFI download instructions are provided in English only Ts 2 3 4 5 Go to http www hp com Click Support amp Drivers and then click the Drivers amp Software tab Enter the product name in the text box and then click Search Select your computer model and then select your operating system In the Diagnostic section click HP UEFI Support Environment zo Click Download and then select Run 84 Chapter 6 Using Setup Utility BIOS and System Diagnostics 7 Specifications Computer specifications Metric U S Dimensions tablet Width 34 0 cm 13 4 in Depth 21 6 cm 8 5 in Height 1 13 cm 0 45 in Dimensions base Width 33 9 cm 13 4 in Depth 21 7 cm 8 5 in Height 1 16 cm 0 46 in Weight tablet With hard drive 1 0 kg lt 2 2 lb Without hard drive 1 0 kg lt 2 2 Ib Weight base With hard drive 1 2 kg 2 7 b Without hard drive 1
11. 2 Vibration module 732272 001 3 RTC battery 739054 001 4 Power button board includes cable 732281 001 5 Volume control board includes cable 732282 001 6 Fan 732273001 7 Audio board includes audio cable and HDMI dock cable 732284 001 8 Heat sink includes thermal grease 732274 001 9 TouchScreen board includes cable not spared 10 Speaker Kit includes left and right speakers 732292 001 11 Webcam includes cable 732299 001 12 Battery 3 cell 33 WHr 3 05 AH 725606 001 13 Frame not spared 14 Antennas includes main and auxiliary antennas 732268 001 15 Memory modules PC3L 12800 1600 MHz 8 GB 693374 005 4 GB 691740 005 2 GB 691739 005 16 System board includes thermal grease Non Windows 8 models with an Intel Core i5 3339Y processor 732295 001 Windows 8 Standard models with an Intel Core i5 3339Y processor 732295 501 Non Windows 8 models with an Intel Core i3 3229Y processor 732296001 Windows 8 Standard models with an Intel Core i3 3229Y processor 732296 501 17 mSATA SSD drive 128 GB 732294 001 64 GB 732293 001 18 WLAN module Ralink RT3290LE 802 1 1bgn 1x1 Wi Fi and Bluetooth 4 0 Combo Adapter 690020 005 Broadcom BCM4352 802 1 lac 2x2 Wi Fi 4 0 Combo Adapter 724935 005 19 Card reader includes cable 732283 001 Tablet components 19 Item Component Spare part number 20 Display panel cable 732271 001 21 Bottom trim For use in models
12. 3 from the dock Reverse this procedure to install the power connector Dock components 47 Weight The weight is not spared Before removing the weight follow these steps I 5 6 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Disconnect the tablet from the keyboard dock see Releasing the tablet from the keyboard dock on page 34 Remove the base enclosure see Base enclosure on page 35 Remove the battery see Battery on page 40 Remove the weight 1 2 Remove the Phillips PM2 5x5 0 screw 1 that secures the weight to the dock Remove the weight from the dock 2 7 NOTE The weight may also be secured to the dock with adhesive Reverse this procedure to install the weight 48 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts Tablet components The following sections show the removal and replacement procedures for the tablet parts Display rear cover Description Spare part number Display rear cover for use in silver models 732269 001 Display rear cover for use in red models 733905 001 Before removing the display rea
13. 53 e WLAN module see WLAN Bluetooth combo card on page 55 e Display cable see Display cable on page 60 e Touchscreen board cable see Touchscreen board on page 62 e Volume board cable see Volume board on page 63 e Bottom trim see Bottom trim on page 65 e Audio board see Audio board on page 68 e reader cable see Card reader on page 71 e Speakers see Speakers on page 72 78 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts e Battery see Battery on page 73 e Frame see Frame on page 75 Remove the system board 1 Remove the two Phillips PM 2 0x3 0 screws 1 that secure the system board to the tablet 2 Lift the system board 2 off the tablet Reverse this procedure to install the system board Tablet components 79 Vibration module Description Spare part number Vibration module 732272 001 Before removing the vibrating motor follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Disconnect the tablet from the keyboard dock see Releasing the tablet from the keyboard dock on page 34
14. Beats Audio Control Panel Connects optional powered stereo speakers headphones earbuds a headset or a television audio cable Also connects an optional headset microphone WARNING reduce the risk of personal injury adjust the volume before using headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices NOTE When a device is connected to the jack the computer speakers are disabled NOTE Be sure that the device cable has a 4 conductor connector that supports both audio out headphone and audio in microphone NOTE Stand alone microphones and headphones with separate microphone jacks are not supported 10 USB 2 0 port Connects an optional USB device Multimedia features 8 Tablet edge components Components Description 1 1 Power button e When the computer is off press the button to turn the tablet e When the computer is on press the button briefly to initiate Sleep e When the computer is in the Sleep state press the button briefly to exit Sleep CAUTION Pressing and holding down the power button results in the loss of unsaved information NOTE If the computer has stopped responding and Microsoft Windows shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the tablet p Swipe from the right edge of the TouchPad or touch screen to display
15. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Disconnect the tablet from the keyboard dock see Releasing the tablet from the keyboard dock on page 34 Remove the base enclosure 1 Remove the two upper rubber feet 2 and then the two Phillips PM2 5x6 0 screws 3 underneath 2 Separate and release the base enclosure 4 from the dock Reverse this procedure to install the base enclosure Dock components 35 Hard drive Component Spare part number 500 GB 5400 rpm hard drive 683802 005 320 GB 5400 rpm hard drive 645193 005 Hard Drive Hardware Kit includes cable cover and screws 732279 001 Before removing the hard drive follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Disconnect the tablet from the keyboard dock see Releasing the tablet from the keyboard dock on page 34 5 Remove the base enclosure see Base enclosure on page 35 6 Disconnect the battery cable Remove the hard drive 1 Remove the three Phillips PM2 0x5 0 screws 1 th
16. HP authorized service providers should perform the removal and replacement procedures described here Accessing the internal part could damage the computer or void the warranty There are as many as 70 screws that must be removed replaced or loosened when servicing the computer Make special note of each screw size and location during removal and replacement NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Locating system information on page 17 for details 33 Releasing the tablet from the keyboard dock To release the tablet from the keyboard dock follow these steps 1 Slide the release latch on the keyboard dock to the left 1 2 Lift and remove the tablet 2 34 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts Dock components The following sections describe the removal and replacement procedure of the dock components Base enclosure Description Spare part number Base enclosure for use in silver models 732270 001 Base enclosure for use in red models 733904 001 Before disassembling the keyboard dock follow these steps 1 Shut down the keyboard dock If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3
17. and pull it out from under the heat sink to remove it from the tablet 4 Reverse this procedure to install the fan 52 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts Heat sink Description Spare part number sink includes thermal grease 732274 001 Before removing the heat sink follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Disconnect the tablet from the keyboard dock see Releasing the tablet from the keyboard dock on page 34 5 Remove the display rear cover see Display rear cover on page 49 6 Disconnect the battery cable see Battery cable on page 50 Remove the heat sink 1 Remove the four Phillips PM2 0x4 0 screws 1 that secure the heat sink to the tablet 2 Lift the heat sink straight up and off the tablet 2 NOTE Thoroughly clean thermal material from the surface of the processor and chipset 1 3 and the related surfaces on the heat sink 2 4 each time you remove the heat sink All heat sink spare part kits include thermal material Tablet components 53 Reverse this procedure to
18. and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Disconnect the tablet from the keyboard dock see Releasing the tablet from the keyboard dock on page 34 Remove the base enclosure see Base enclosure on page 35 Remove the battery see Battery on page 40 Remove the hinge assembly see Hinge assembly on page 39 To remove the hard drive cable 1 2 Postion the HDMI board upside down Pull the hard drive cable straight up to disconnect it from the connector on the HDMI board Reverse this procedure to install the hard drive cable Dock components 43 USB board Description Spare part number USB board includes cable 732285 001 Before removing the USB board follow these steps 1 6 7 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Disconnect the tablet from the keyboard dock see Releasing the tablet from the keyboard dock on page 34 Remove the base enclosu
19. discs or you can obtain recovery discs for your computer from the HP website For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact us html If you use an external optical drive it must be connected directly to a USB port on the computer the drive cannot be connected to a USB port on an external device such as a USB hub Chapter 8 Backing up restoring and recovering Be sure that the computer is connected to AC power before you begin creating the recovery media The creation process can take up to an hour or more Do not interrupt the creation process If necessary you can exit the program before you have finished creating all of the recovery DVDs HP Recovery Manager will finish burning the current DVD The next time you start HP Recovery Manager you will be prompted to continue and the remaining discs will be burned To create HP Recovery media 1 2 3 Connect the tablet to the keyboard dock From the Start screen type recovery and then select HP Recovery Manager Select Recovery Media Creation and then follow instructions If you ever need to recover the system see Recovering using HP Recovery Manager on page 92 Restore and recovery There are several options for recovering your system Choose the method that best matches your situation and level of expertise If you need to restore your personal files an
20. electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screwdrivers and vacuums When fixtures must directly contact dissipative surfaces use fixtures made only of static safe materials Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam Handle ESD sensitive components parts and assemblies by the case or PCM laminate Handle these items only at static free workstations Avoid contact with pins leads or circuitry Turn off power and input signals before inserting or removing connectors or test equipment Grounding guidelines 31 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation e When seated wear a wrist strap connected to a grounded system Wrist straps are flexible straps with a minimum of one megohm 10 resistance in the ground cords To provide proper ground wear a strap snugly against the skin at all times On grounded mats with banana plug connectors use alligator clips to connect a wrist strap e When standing use foot straps and a grounded floor mat Foot straps heel toe or boot straps can be used at standing workstations and ar
21. install the heat sink 54 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts WLAN Bluetooth combo card The computer uses a card that provides both WLAN and Bluetooth functionality A CAUTION The WLAN module and the WWAN module are not interchangeable Description Spare part number Ralink RT3290LE 802 11bgn 1x1 Wi Fi and Bluetooth 4 0 Combo Adapter 690020 005 Broadcom BCM4352 802 11ac 2x2 Wi Fi 4 0 Combo Adapter 724935 005 Before removing the WLAN module follow these steps 1 5 6 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Disconnect the tablet from the keyboard dock see Releasing the tablet from the keyboard dock on page 34 Remove the display rear cover see Display rear cover on page 49 Disconnect the battery cable see Battery cable on page 50 Remove the WLAN module 1 2 3 Position the computer upside down Disconnect the WLAN antenna cables 1 from the terminals on the WLAN module The WLAN antenna cable labeled 1 connects to the WLAN module Main terminal labeled 1 The WLAN an
22. should be used as final attempt to correct computer issues e Recovery media must be used if the computer hard drive fails If you have not already created recovery media see Creating HP Recovery media on page 88 e Touse the Factory Reset option you must use HP Recovery media If you have not already created recovery media see Creating HP Recovery media on page 88 e If the HP Recovery media do not work you can obtain recovery media for your system from the HP website For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wweontact_us html IMPORTANT HP Recovery Manager does not automatically provide backups of your personal data Before beginning recovery back up any personal data you wish to retain Using the HP Recovery partition 92 The HP Recovery partition select models only allows you to perform a minimized image recovery without the need for recovery discs or a recovery USB flash drive This type of recovery can only be used if the hard drive is still working Chapter 8 Backing up restoring and recovering To start HP Recovery Manager from the HP Recovery partition 1 2 3 4 Connect the tablet to the keyboard dock Press 11 while the computer boots E Press and hold as you press the power button Select Troubleshoot from the boot options menu Select HP Recovery Manager and follow the on screen instruc
23. speaker cable from the clips built into the tablet 3 Remove the speakers from the tablet 4 Reverse these procedures to install the speakers 72 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts Battery Description Spare part number 3 cell 33 WHr 3 05 AH battery 725606 001 The tablet includes an internal battery Before removing the battery follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Disconnect the tablet from the keyboard dock see Releasing the tablet from the keyboard dock on page 34 Remove the display rear cover see Display rear cover on page 49 Disconnect the battery cable see Battery cable on page 50 Disconnect the HT cable 1 Remove the Phillips broadhead PM2 0x3 0 screw 2 and the four Phillips PM2 0x5 0 screws 3 that secure the battery to the tablet Tablet components 73 3 Remove the battery 4 from the tablet Reverse this procedure to install the battery 74 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts Frame The frame is not spared Before remo
24. the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Disconnect the tablet from the keyboard dock see Releasing the tablet from the keyboard dock on page 34 5 Remove the display rear cover see Display rear cover on page 49 Disconnect the battery cable A Liftthe tape on top of the connector 1 and then disconnect the battery cable from the system board connector 2 50 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts Memory module Description Spare part number 2 GB memory module PC3L 12800 1600 MHz DDR3 691739 005 4 GB memory module PC3L 12800 1600 MHz DDR3 691740 005 8 GB memory module PC3L 12800 1600 MHz DDR3 693374 005 Before removing the memory module follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Disconnect the tablet from the keyboard dock see Releasing the tablet from the keyboard dock on page 34 5 Remove the display rear cover see Display rear cover on page 49 6 Disconnect the battery cable see Battery cable on page 50 Remove the memory modul
25. 1 b g n Bluetooth 4 0 combo adapter eS ES External media card Tablet Micro Secure Digital SD Media Reader Push push insertion removal Internal card expansion Base HP Multi Format Digital Media Reader Push push insertion removal One half size mini card slot for WLAN One half size mini card slot for mSATA storage Ports Tablet Docking connector to base Supports charging audio out and video out Headphone mic in combo jack DC in port Supports docking station capabilities charging audio out and video out Base 1 USB 3 0 1 USB 2 0 Headphone line out and mic in combo jack Docking connector to tablet DC in port HDMI v1 4a supporting up to 1080p 60 Hz Chapter 1 Product description Category Keyboard Description Full size dura coat island style keyboard Base Taps enabled as default Clickpad with image sensor Supports Windows 8 modern touchpad gestures Multi touch gestures enabled Power requirements Supports the following HP AC adapters 45 W Smart nPFC 3 pin 4 5 mm connector 90 degree plug design 65 W EM Smart nPFC 3 pin 4 5 mm connector 90 degree plug design 1 meter 3 3 ft length power cord Tablet 3 cell 33 WHr battery self contained SSS SS Operating sys tem Base 3 cell 32 WHr battery self contained Preinstalled Windows 8 Professional 64 bit Windows 8 Standard 64 bit FreeDOS Ubun
26. 29 workstation guidelines 31 19 27 19 24 Index 101
27. 3 kg lt 2 9 Ib Input power Operating voltage and current 18 5 9 3 5 A 65 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Computer specifications 85 Metric U S Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The device operates well within this range of temperatures 33 8 cm 13 3 in HD display specifications Metric U S Dimensions Height 17 91 cm 7 05 in Width 28 65 cm 11 28 in Diagonal 33 8 cm 13 3 in Number of colors 262 144 Contrast ratio 200 1 typical Brightness 200 nits typical Pixel resolution Pitch 0 197 mm x 0 197 mm Format 1366 x 768 Configuration RGB vertical stripe Backlight LED Character display 80 x 25 Total power consumption 2 0 W Viewing angle 60 horizontal 30 vertical typical 86 Chapter 7 Specifications 8 Backing up restoring and recovering Your computer includes tools provided by HP and Windows to help you safeguard your information and retrieve it if you ever need to These tools will help you return your computer to a proper working state or even back to the original factory state all with simple steps This chapter provi
28. AC outlet and then unplugging the AC adapter from the computer Disconnect the tablet from the keyboard dock see Releasing the tablet from the keyboard dock on page 34 Remove the display rear cover see Display rear cover on page 49 Disconnect the battery cable see Battery cable on page 50 Remove the mSATA drive 1 2 Remove the Phillips PM2 5x3 0 screw 1 that secures the drive to the tablet Lift the drive to a 45 degree angle and then pull it away to remove it from the socket 2 o Reverse this procedure to install the mSATA drive Tablet components 57 RTC battery Description Spare part number RTC battery 739054 001 Before removing the RTC battery follow these steps 1 5 6 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Disconnect the tablet from the keyboard dock see Releasing the tablet from the keyboard dock on page 34 Remove the display rear cover see Display rear cover on page 49 Disconnect the battery cable see Battery cable on page 50 Remove the RTC battery 1 2 Use a screwdriver to loosen the battery from t
29. E 802 11bgn 1x1 Wi Fi and Bluetooth 4 0 Combo Adapter 691739 005 2 GB memory module PC3L 12800 1600 MHz SODIMM 691740 005 4 GB memory module PC3L 12800 1600 MHz SODIMM 693374 005 8 GB memory module PC3L 12800 1600 MHz SODIMM 701943 001 HDMI to VGA adapter 704927 001 RJ 45 to USB adapter 714657 001 65 W AC adapter 721092 001 45 W AC adapter 24 Chapter Illustrated parts catalog Spare part Description number 724935 005 Broadcom 4352 802 11ac 2x2 Wi Fi 4 0 Combo Adapter 725606 001 3 cell 33 WHr 3 05 AH battery Tablet 725607 001 3 cell 32 WHr 2 96 AH battery Keyboard dock 732268 001 Antennas includes main and auxiliary antennas 732269 001 Display rear cover for use in silver models 732270 001 Base enclosure for use in silver models 732271 001 Display cable 732272 001 Vibration module 732273 001 Fan 732274 001 Heat sink includes thermal grease 732275 001 Bottom trim for use in models in the Asia Pacific region that use the following wireless module Ralink RT3290LE 802 1 1bgn 1x1 Wi Fi and Bluetooth 4 0 Combo Adapter 690020 005 732276 001 Bottom trim for use in models in the EMEA region that use the following wireless module Ralink RT3290LE 802 1 1bgn 1x1 Wi Fi and Bluetooth 4 0 Combo Adapter 690020 005 732277 001 Bottom trim for use in models in the North American and Latin American regions that use the following wireless
30. HP Split 13 x2 PC Maintenance and Service Guide IMPORTANT This document is intended for HP authorized service providers only Copyright 2013 Hewlett Packard Development Company L P Intel is a trademark of Intel Corporation in the U S and other countries Microsoft and Windows are U S registered trademarks of Microsoft Corporation SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition July 2013 Document Part Number 726516 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions of Windows 8 Your computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows 8 functionality See http www microsoft com for details Important Notice about Customer Self Repair Parts A CAUTION Your computer includes parts that should only be accessed by an authorized service provider Accessing parts described in the chapter titled Removal and replacement procedures fo
31. Relative humidity Event 10 40 55 Walking across carpet 35 000 V 15 000 V 7 500 V Walking across vinyl floor 12 000 V 5 000 V 3 000 V Motions of bench worker 6 000 V 800 V 400 V Removing DIPS from plastic tube 2 000 V 700 V 400 V Removing DIPS from vinyl tray 11 500 V 4 000 V 2 000 V Removing DIPS from Styrofoam 14 500 V 5 000 V 3 500 V Removing bubble pack from PCB 26 500 V 20 000 V 7 000 V Packing PCBs in foam lined box 21 000 V 11 000 V 5 000 V 30 Chapter 4 Removal and replacement procedures preliminary requirements Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment To avoid hand contact transport products in static safe tubes bags or boxes Protect ESD sensitive parts and assemblies with conductive or approved containers or packaging Keep ESD sensitive parts in their containers until the parts arrive at static free workstations Place items on a grounded surface before removing items from their containers Always be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging or nonconductive foam Use transporters and conveyors made of antistatic belts and roller bushings Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate
32. Standard models with an Intel Core i3 3229Y processor includes processor and replacement thermal material 732298 001 Top cover with keyboard for use in the United States 732298 031 Top cover with keyboard for use in the United Kingdom 732298 041 Top cover with keyboard for use in Germany 732298 051 Top cover with keyboard for use in France 732298 061 Top cover with keyboard for use in Italy 732298 071 Top cover with keyboard for use in Spain 732298 131 Top cover with keyboard for use in Portugal 732298 141 Top cover with keyboard for use in Turkey 732298 151 Top cover with keyboard for use in Greece 732298 161 Top cover with keyboard for use in Latin America 732298 171 Top cover with keyboard for use in Saudi Arabia 732298211 Top cover with keyboard for use in Hungary 732298 251 Top cover with keyboard for use in Russia 732298 261 Top cover with keyboard for use in Bulgaria 732298271 Top cover with keyboard for use in Romania 732298 281 Top cover with keyboard for use in Thailand 732298 291 Top cover with keyboard for use in Japan 732298 A41 Top cover with keyboard for use in Belgium 732298 AD 1 Top cover with keyboard for use in South Korea 732298 831 Top cover with keyboard for use internationally 732298 1 Top cover with keyboard for use in Slovenia 732298 1 Top cover with keyboard for use in Israel 732298 BG1 Top cover with keyboard for use in Switzerland 732298 DB1 Top cover for use in Canada 732298 DH1 Top cove
33. allows you to video conference and chat online using streaming video Swipe from the right edge of the TouchPad or touch screen to display the charms tap Search and then tap the search box type c and then tap CyberLink YouCam from the list of applications ore From the Start screen type c and then select CyberLink YouCam from the list of applications 4 Ambient light sensor Automatically adjusts the display brightness based on the lighting conditions in your environment 5 Speakers 2 Produce sound Chapter 2 External component identification Component 6 7 8 9 Description HDMI port USB 3 0 port b key Audio out headphone jack Audio in microphone jack Connects an optional video or audio device such as a high definition television any compatible digital or audio component or a high speed HDMI device Connects an optional USB device Enables or disables Beats Audio when pressed in combination with the fn key Beats Audio is an enhanced audio feature that provides a deep controlled bass while maintaining a clear sound Beats Audio is enabled by default You can also view and control the bass settings through the Windows operating system To view and control the bass properties open the Beats Audio Control Panel To open Beats Audio Control Panel from the Start screen on the keyboard dock type c select Control Panel select Hardware and Sound and then select
34. asing the tablet from the keyboard 34 Dock components sabe ata RA visto nera 35 Base n cas a CTH p 35 aisi Ko ILU RR EE TTE IT T T 36 Hinge assembly ciones erat taire prox ttv betur gie emper fM sare 39 Banet Ze Kc 40 EU PEODERUEREERCAE TRAINEE RSEN CE PROUR RAS OR EDEN 42 Hard drive cable o seetierin e lao dosan reed pitt eenia n toD euet nina tubos iata 43 USB board MENT T T TO 44 e ele IER TE TTE TL TET T 45 deese E 47 cea A 48 Tablet componens etri enaere EE EE on kareena eis eder otl esr den E REED SEP NE DIS UE 49 7 Te Ai COVE 1 cioe didi obo as Eme ine sop bist heit ase taba ub ions Piotr For Ud 49 AL ts shite p 50 Memory modules sseni idnes aati epi OA EA HI HET Y REL SEP DN PEU 51 px EE 52 PARU TT ccr 53 WLAN Bluetooth combo card 55 mSATA Solid State drive 550 57 RTC batery D 58 Nd qe 59 Display cable RE TD TT QT 60 To chscreen bodrd ossis xtti cei ni nuu oec ciue e 62 Volume 63 Power button board
35. at secure the hard drive to the dock 2 Disconnect the hard drive cable 2 from the hard drive 36 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts 3 Remove the hard drive from the dock 3 4 f you need to remove the hard drive from the hard drive cover remove the four Phillips PM3 0x3 0 screws 1 that secure the cover to the hard drive Dock components 37 5 Remove the cover from the hard drive 2 Reverse this procedure to install the hard drive 38 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts Hinge assembly Description Spare part number Hinge assembly for use in silver models 732280 001 Hinge assembly for use in red models 733906 001 Before removing the hinge follow these steps Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Disconnect the tablet from the keyboard dock see Releasing the tablet from the keyboard dock on page 34 5 Remove the base enclosure see Base enclosure on page 35 6 Disconnect the battery cable Dock components 39 Remove the hinge assembly 1 Remov
36. backing up data to another drive See Using Windows Refresh for quick and easy recovery on page 90 If you want to reset your computer to its original state Windows provides an easy way to remove all personal data apps and settings and reinstall Windows For more information see Remove everything and reinstall Windows on page 91 Restore and recovery 89 If you want to reset your computer using a minimized image you can choose the HP Minimized Image Recovery option from the HP Recovery partition select models only or HP Recovery media Minimized Image Recovery installs only drivers and hardware enabling applications Other applications included in the image continue to be available for installation through the Drivers and Applications Reinstall option in HP Recovery Manager For more information see Recovering using HP Recovery Manager on page 92 If you want to recover the computer s original factory partitioning and content you can choose the System Recovery option from the HP Recovery partition or the HP Recovery media that you have created For more information see Recovering using HP Recovery Manager on page 92 If you have replaced the hard drive you can use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive For more information see Recovering using HP Recovery Manager on page 92 If you wish to remove the recovery partition to reclaim hard drive space HP Recover
37. cable from the connector on the board 1 2 Lift up to disengage the adhesive that secures the board from the tablet 2 and remove the board Reverse this procedure to install the home LED board Tablet components 67 Audio board 68 Description Spare part number Audio board includes audio cable and HDMI dock cable 732284 001 Before removing the audio board follow these steps 1 6 7 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Disconnect the tablet from the keyboard dock see Releasing the tablet from the keyboard dock on page 34 Remove the display rear cover see Display rear cover on page 49 Disconnect the battery cable see Battery cable on page 50 Remove the bottom trim see Bottom trim on page 65 To remove the audio board p m Disconnect the audio cable from the side of the audio board 1 Disconnect the display cable from the audio board 2 Disconnect the docking cable from the audio board 3 Remove the three Phillips PM2 0x3 0 screws 4 that secure the audio board to the tablet Chapter 5 Removal and replacement procedures for Authorized S
38. d data you can use Windows File History to restore your information from the backups you created For more information and steps for using File History see Help and Support From the Start screen type h and then select Help and Support If you need to correct a problem with a preinstalled application or driver use the Drivers and Applications Reinstall option of HP Recovery Manager to reinstall the individual application or driver From the Start screen type recovery select HP Recovery Manager select Drivers and Applications Reinstall and then follow the on screen instructions If you want to restore the system to a previous state without losing any personal information Windows System Restore is an option System Restore allows you to restore without the requirements of Windows Refresh or a reinstallation Windows creates system restore points automatically during a Windows update and other system maintenance events Even if you did not manually create a restore point you can choose to restore to an automatically created restore point For more information and steps for using Windows System Restore see Help and Support From the Start screen type h and then select Help and Support If you want a quick and easy way to recover the system without losing your personal information settings or apps that came preinstalled on your computer or were purchased from the Windows Store consider using Windows Refresh This option does not require
39. des information about the following processes e Creating recovery media and backups e Restoring and recovering your system 7 NOTE This guide describes an overview of backing up restoring and recovering options For more details about the tools provided see Help and Support From the Start screen type n and then select Help and Support Creating recovery media and backups Recovery after a system failure is only as good as your most recent backup 1 After you successfully set up the computer create HP Recovery media This step creates a backup of the HP Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced HP Recovery media you create will provide the following recovery options e System Recovery Reinstalls the original operating system and the programs that were installed at the factory e Minimized Image Recovery Reinstalls the operating system and all hardware related drivers and software but not other software applications e Factory Reset Restores the computer to its original factory state by deleting all information from the hard drive and re creating the partitions Then it reinstalls the operating system and the software that was installed at the factory Creating recovery media and backups 87 See Creating HP Recovery media on page 88 2 you add hardware and software programs creat
40. e 1 Spread the retaining tabs 1 on each side of the memory module slot to release the memory module The edge of the module opposite the slot rises away from the computer 2 Remove the memory module 2 by pulling the module away from the slot at an angle E NOTE Memory modules are designed with a notch to prevent incorrect insertion into the memory module slot D 4 Reverse this procedure to install a memory module Tablet components 51 Fan Description Spare part number Fan 732273001 Before removing the fan follow these steps 1 5 6 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Disconnect the tablet from the keyboard dock see Releasing the tablet from the keyboard dock on page 34 Remove the display rear cover see Display rear cover on page 49 Disconnect the battery cable see Battery cable on page 50 Remove the fan 1 2 Disconnect the fan cable 1 from the system board Remove the Phillips broadhead PM2 0x2 0 screw 2 and the Phillips PM2 0x4 0 screw 3 that secure the fan to the tablet Lift outer edge of fan
41. e AC adapter from the computer Disconnect the tablet from the keyboard dock see Releasing the tablet from the keyboard dock on page 34 Remove the display rear cover see Display rear cover on page 49 Disconnect the battery cable see Battery cable on page 50 Remove the bottom trim 1 2 Remove the four Phillips PM2 0x4 0 screws 1 that secure the trim to the tablet Pull the trim away from the tablet 2 Reverse this procedure to install the bottom trim 66 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts Home LED board Description Spare part number Home LED board 737898 001 Before removing the home LED board follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Disconnect the tablet from the keyboard dock see Releasing the tablet from the keyboard dock on page 34 5 Remove the display rear cover see Display rear cover on page 49 6 Disconnect the battery cable see Battery cable on page 50 7 Remove the bottom trim see Bottom trim on page 65 To remove the home LED board 1 Disconnect the
42. e compatible with most types of shoes or boots On conductive floors or dissipative floor mats use foot straps on both feet with a minimum of one megohm resistance between the operator and ground To be effective the conductive strips must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage e Antistatic tapes e Antistatic smocks aprons and sleeve protectors e Conductive bins and other assembly or soldering aids e foam e Conductive tabletop workstations with ground cords of one megohm resistance e Staticdissipative tables or floor mats with hard ties to the ground e Field service kits e Static awareness labels e Material handling packages e Nonconductive plastic bags tubes or boxes e Metal tote boxes e Electrostatic voltage levels and protective materials The following table lists the shielding protection provided by antistatic bags and floor mats Material Use Voltage protection level Antistatic plastic Bags 1 500 V Carbon loaded plastic Floor mats 7 500 V Metallized laminate Floor mats 5 000 V 32 Chapter 4 Removal and replacement procedures preliminary requirements 5 Removal and replacement procedures for Authorized Service Provider parts This chapter provides removal and replacement procedures for Authorized Service Provider only parts A CAUTION This computer does not have user replaceable parts Only
43. e system restore points A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time A system restore point contains information that Windows uses such as registry settings Windows creates a system restore point for you automatically during a Windows update and during other system maintenance such as a software update security scanning or system diagnostics You can also manually create a system restore point at any time For more information and steps for creating specific system restore points see Help and Support From the Start screen type n and then select Help and Support 3 you add photos video music and other personal files create a backup of your personal information Windows File History can be set to regularly and automatically back up files from libraries desktop contacts and favorites If files are accidentally deleted from the hard drive and they can no longer be restored from the Recycle Bin or if files become corrupted you can restore the files that you backed up using File History Restoring files is also useful if you ever choose to reset the computer by reinstalling Windows or choose to recover using HP Recovery Manager NOTE File History is not enabled by default so you must turn it on For more information and steps for enabling Windows File History see Help and Support From the Start screen type h and then select Help and Support C
44. e the bottom trim see Bottom trim on page 65 Remove the audio board see Audio board on page 68 Remove the card reader 1 2 3 Disconnect the card reader cable 1 from the system board Remove the two Phillips PM2 0x4 0 screws 2 that secure the card reader to the tablet Lift the card reader from the tablet 3 Reverse these procedures to install the card reader Tablet components 71 Speakers Description Spare part number Speaker Kit includes left and right speakers 732292 001 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Disconnect the tablet from the keyboard dock see Releasing the tablet from the keyboard dock on page 34 5 Remove the display rear cover see Display rear cover on page 49 6 Disconnect the battery cable see Battery cable on page 50 7 Remove the bottom trim see Bottom trim on page 65 8 Remove the card reader board see Card reader on page 7 1 Remove the speakers 1 p m Remove the three Phillips PM2 0x3 0 screws 1 that secure the speakers to the tablet Disconnect the speaker cable from the audio board 2 Release the
45. e the four Phillips PM2 5x5 0 screws 1 that secure the hinge to the dock 2 Disconnect the cables from each side of the dock 2 7 NOTE When disconnecting the cable from the HDMI board hold the board in place to disconnect the cable The board is not secured at this point in the disassembly process 3 Lift the hinge assembly 3 from the dock Reverse this procedure to install the hinge assembly Battery Description Spare part number 3 cell 32 WHr 2 96 AH battery 725607 001 Before removing the battery follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Disconnect the tablet from the keyboard dock see Releasing the tablet from the keyboard dock on page 34 5 Remove the base enclosure see Base enclosure on page 35 40 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts 6 Disconnect the battery cable Remove the battery 1 Remove the six Phillips PM2 0x4 0 screws 1 that secure the battery to the dock 2 Remove the battery 2 from the dock Reverse this procedure to install the battery Dock components 41
46. ecifications computer 85 display 86 SSD drive removal 57 spare part number 19 25 57 static shielding materials 32 supported discs recovery 88 system board removal 78 spare part numbers 78 system recovery 92 system restore point creating 88 restoring 89 19 25 72 19 26 T tablet components 18 thermal material replacement 53 tools required 28 top cover with keyboard spare part numbers 21 26 27 TouchPad buttons 12 identifying 12 TouchPad board removal 45 spare part number 25 45 TouchPad zone identifying 12 touchscreen board removal 62 spare part number 19 62 transporting guidelines 31 U USB board removal 44 spare part number 22 25 44 USB ports identifying 7 15 16 v vent identifying 9 vibration module removal 80 spare part number 19 25 80 video product description 2 volume board removal 63 spare part number 19 25 63 volume button identifying 5 9 WwW webcam identifying 6 10 removal 76 spare part numbers 76 webcam light identifying 6 10 weight removal 48 Windows backup 88 File History 88 89 Refresh 89 90 reinstall 89 91 remove everything and reinstall option 91 reset 91 restoring files 89 system restore point 88 89 Windows button identifying 11 Windows key identifying 14 wireless antennas disconnecting 55 wireless light 13 wireless product description 2 WLAN antennas identifying 10 WLAN Bluetooth combo card removal 55 spare part number 25
47. egion where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125 or 250 V ac as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer Requirements for all countries 95 Requirements for specific countries and regions 96 Country region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 CSA 2 Chile IMQ 1 1 Finland FIMKO 1 France UTE 1 1 India ISI 1 Israel SII 1 IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People s Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 South Africa SABS 1 South Korea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 Chapter 9 Power cord set requirements Country region Accredited agency Applicable note number The United States UL 2 T The flexible cord must be Type HO5VV F 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluati
48. electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can destroy static sensitive devices or microcircuitry Even if the spark is neither felt nor heard damage may have occurred An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle Or the device may function normally for a while and then degrade in the internal layers reducing its life expectancy A CAUTION prevent damage to the computer when you are removing or installing internal components observe these precautions Keep components in their electrostatic safe containers until you are ready to install them Use nonmagnetic tools Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The following table shows how humidity affects the electrostatic voltage levels generated by different activities A CAUTION product can be degraded by as little as 700 V Typical electrostatic voltage levels
49. ervice Provider parts 5 Lift the audio board from the tablet 5 6 If you need to remove the HDMI dock connector disconnect the HDMI dock cable 1 from the system board connector 7 Lift the cable to disengage the adhesive that secures it in the routing path 2 Tablet components 69 8 Lifting the tape from bottom connector 3 and then disconnect the HDMI dock cable from the connector on the audio board 4 Ey NOTE The HDMI dock cable is included in the audio board kit spare part number 732284 001 Reverse this procedure to install the audio board 70 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts Card reader Description Spare part number Card reader includes cable 732283 001 Before removing the card reader follow these steps 1 5 6 7 8 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Disconnect the tablet from the keyboard dock see Releasing the tablet from the keyboard dock on page 34 Remove the display rear cover see Display rear cover on page 49 Disconnect the battery cable see Battery cable on page 50 Remov
50. he socket 1 Lift the battery from the socket 2 Reverse this procedure to install the RTC battery 58 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts Antennas Description Spare part number Antennas includes main and auxiliary antennas 732268 001 Before removing the antennas follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Disconnect the tablet from the keyboard dock see Releasing the tablet from the keyboard dock on page 34 5 Remove the display rear cover see Display rear cover on page 49 6 Disconnect the battery cable see Battery cable on page 50 Remove the antennas 1 Use a flat tool to pry the antennas up and loosen the adhesive that secures them to the tablet 1 CAUTION To avoid damaging the antenna cables do not pull on the cable to loosen them ging p from the tablet 2 Lift the antennas from the tablet 2 Reverse this procedure to install the antennas Tablet components 59 Display cable 60 Description Spare part number Display cable 732271 001 Before removing the d
51. headphones with separate microphone jacks are not supported 7 Micro SD memory card reader Supports micro Secure Digital SD memory cards 8 Vent Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 9 Volume button Controls speaker volume on the tablet e increase speaker volume press edge of the button e decrease speaker volume press the edge of the button 10 Vent Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating is normal for the internal fan to cycle on and off during routine operation Tablet edge components 9 10 Component Description 1 WLAN antennas 2 Send and receive wireless signals 2 Internal microphones 2 Record audio automatically filtering out the noise around you and cancelling echoes 3 Webcam light On The webcam is on 4 HP TrueVision Full HD Webcam Records video captures still photographs and provides access to video conferences and online chat by means of streaming video Swipe from the right edge of the TouchPad or touch screen to display the charms tap Search and then tap the search box Type c and then tap CyberLink YouCam from the list of applications NM EET From
52. isplay cable follow these steps 1 5 6 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Disconnect the tablet from the keyboard dock see Releasing the tablet from the keyboard dock on page 34 Remove the display rear cover see Display rear cover on page 49 Disconnect the battery cable see Battery cable on page 50 Remove the display cable 1 2 Disconnect the display cable 1 from the system board connector Lift the cable to disengage the adhesive that secures it in the routing path 2 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts 3 Lifting the tape from bottom connector 3 and then disconnect the cable from the audio board connector 4 Reverse this procedure to install the display cable Tablet components 61 Touchscreen board Before removing the touchscreen board follow these steps 1 5 6 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnec
53. k on page 34 Remove the display rear cover see Display rear cover on page 49 Disconnect the battery cable see Battery cable on page 50 To remove the volume board 1 2 Disconnect the cable that connects to the side of the volume board 1 Disconnect the middle cable from the ZIF connector 2 Use a flat tool to pry the volume board up and loosen the adhesive that secures it to the tablet 3 and then remove the volume board 4 from the tablet Reverse this procedure to install the volume board Tablet components 63 Power button board 64 Description Spare part number Power button board includes cable 732281 001 Before removing the power button board follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Disconnect the tablet from the keyboard dock see Releasing the tablet from the keyboard dock on page 34 Remove the display rear cover see Display rear cover on page 49 Disconnect the battery cable see Battery cable on page 50 Remove the following components e Display rear cover see Display rear cover page 49 Remove the powe
54. module Ralink RT3290LE 802 1 1bgn 1x1 Wi Fi and Bluetooth 4 0 Combo Adapter 690020 005 732278 001 TouchPad board includes cable 732279 001 Hard Drive Hardware Kit includes cable cover and screws 732280 001 Display hinge assembly for use in silver models 732281 001 Power button board includes cable 732282 001 Volume control board includes cable 732283 001 Card reader includes cable 732284 001 Audio board includes audio cable and HDMI dock cable 732285 001 USB board includes cable 732287 001 HDMI board 732288 001 Power connector 732289 001 Display panel 732290 001 Rubber Kit for use in silver models includes dock rear rubber 732291 001 Screw Kit 732292 001 Speaker Kit includes left and right speakers 732293 001 64 GB mSATA SSD drive 732294 001 128 GB mSATA SSD drive Sequential part number listing 25 26 Spare part Description number 732295 001 System board for use with non Windows 8 models with an Intel Core i5 3339Y processor includes processor and replacement thermal material 732295 501 System board for use with Windows 8 Standard models with an Intel Core i5 3339Y processor includes processor and replacement thermal material 732296 001 System board for use with non Windows 8 models with an Intel Core i3 3229Y processor includes processor and replacement thermal material 732296 501 System board for use with Windows 8
55. na 490371 1 For use in Denmark 490371 081 For use in Europe the Middle East and Africa 490371 021 For use in India 49037 1 D61 For use in Israel 49037 1 BB1 For use in Italy 490371 061 For use in Japan 490371 291 For use in South Africa 49037 ART For use in South Korea 49037 1 ADI For use in Switzerland 490371 111 For use in Thailand 49037 1 201 Miscellaneous parts 23 Description Spare part number For use in the United Kingdom 490371 031 For use in the United States 490371 001 Sequential part number listing Spare part Description number 49037 1 001 Power cord for use in North America 490371 011 Power cord for use in Australia 490371 021 Power cord for use in Europe the Middle East and Africa 490371 031 Power cord for use in the United Kingdom and Singapore 490371 061 Power cord for use in Italy 490371 081 Power cord for use in Denmark 490371 111 Power cord for use in Switzerland 49037 1 201 Power cord for use in Thailand 490371 291 Power cord for use in Japan 49037 1 AAT1 Power cord for use in the People s Republic of China 49037 l AD1 Power cord for use in South Korea 49037 1 AR1 Power cord for use in South Africa 49037 1 BB1 Power cord for use in Israel 490371 001 Power cord for use in Argentina 490371 D61 Power cord for use in India 645193 005 320 GB 5400 rpm hard drive 683802 005 500 GB 5400 rpm hard drive 690020 005 Ralink RT3290L
56. ng the webcam Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Disconnect the tablet from the keyboard dock see Releasing the tablet from the keyboard dock on page 34 1 2 3 4 5 e e e e Remove the following components Display rear cover see Display rear cover on page 49 WLAN module see WLAN Bluetooth combo card on page 55 Display cable see Display cable on page 60 Touchscreen board cable see Touchscreen board on page 62 Volume board cable see Volume board on page 63 76 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts e Bottom trim see Bottom trim on page 65 e Audio board see Audio board on page 68 e Card reader cable see Card reader on page 71 e Speakers see Speakers on page 72 e Battery see Battery on page 73 e Frame see Frame on page 75 Remove the front webcam 1 Disconnect the webcam cable from the system board 1 2 Use flat tool to pry the webcam up and loosen the adhesive secures it to the tablet 2 3 Remove the webcam from the tablet 3 Tablet components 77
57. oad and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power or connected to an optional power source During the download and installation follow these instructions Do not disconnect power from the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Sleep Do not insert remove connect or disconnect any device cable or cord 1 From the Start screen type support and then select the HP Support Assistant app 2 Click Updates and tune ups and then click Check for HP updates now 3 Follow the on screen instructions 4 the download area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer If the update is more recent than your BIOS make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update NOTE f you connect your computer to a network consult the network administrato
58. oduct Name HP Split 13 x2 PC v v Processors Intel Core i5 3339Y 1 5 GHz 2 0 MHz 3 MB L3 cache 1600 MHz DDR3L 7 W v Intel Core i3 3229Y 1 4 GHz 3 MB L3 cache 1600 MHz DDR3L 7 W Chipset Intel UM77 Graphics Intel HD Graphics 4000 for Core i5 i3 processors v Intel HD Graphics for Pentium processors Panel 33 8 cm 13 3 HD Anti glare LED 1366x768 slim 3 2 mm WVA 200 nits v Supports 16 9 wide aspect ratio Y Support for eDP touchscreen multitouch enabled Y Memory Supports up to 8 GB system memory Y No support for 32 bit operating system DDR3L 1600 MHz single channel support v Supports the following configurations Y 8192 8192 x 1 4096 4096 x 1 2048 2048 x 1 Storage Tablet Y Supports mSATA 3 e 64 GB e 128GB Base v Supports optional 7 mm SATA hard drives e 500 GB 5400 rpm e 320GB 5400 rpm 2 Category Audio Description Two integrated stereo speakers Tablet Base Webcam and microphone Beats Audio HP TrueVision Full HD Webcam 2 MP 1080p by 30 frames per second Fixed no tilt activity LED USB 2 0 Dual array digital microphones with beam forming echo cancellation and noise suppression Sensor Accelerometer Gyroscope eCompass Wireless Integrated WLAN options by way of wireless module Dual antennas Supports the following WLAN formats Broadcom 4352 802 11 Bluetooth 4 0 combo adapter Ralink RT3290LE 802 1
59. on in the country or region where it will be used The flexible cord must be SVT SJT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15 A 125 V or NEMA 6 15P 15 A 250 V ac configuration CSA or C UL mark UL file number must be on each element The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCTF 3 conductor 0 75 mm or 1 25 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V ac configuration The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the CCC certification mark The flexible cord must be Type HO5VV F 3X0 75 mm conductor size logo and individual approval number must be on each element Corset approval number and logo must be printed on a flag label The flexible cord must be Type HVCTF 3x1 25 mm conductor size Power cord set fittings appliance coupler cable and wall plug must bear the BSMI certification mark For 127 V ac the flexible cord must be Type SVT or SJT 3 x 18 AWG with plug NEMA 5 15P 15 A 125 V ac with UL and CSA or C UL marks For 240 V ac the flexible cord must be Type HO5VV F 3x0 75 1 00 mm conductor size with plug BS 1363 A with BSI or ASTA marks
60. or a high speed HDMI device 3 Power connector Connects an AC adapter 4 AC adapter Battery light e White The AC adapter is connected and the battery is charged e Blinking white The battery has reached a low battery level e Amber The AC adapter is connected and the battery is charging e The computer is using battery power Keyboard dock 15 Left side 16 Component 1 a USB 2 0 port Description Connects an optional USB device 2 G Audio out headphone jack Audio in microphone jack Connects optional powered stereo speakers headphones earbuds a headset or a television audio cable Also connects an optional headset microphone WARNING To reduce the risk of personal injury adjust the volume before using headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices NOTE When a device is connected to the jack the computer speakers are disabled NOTE Be sure that the device cable has a 4 conductor connector that supports both audio out headphone and audio in microphone NOTE Stand alone microphones and headphones with separate microphone jacks are not supported 3 Memory card reader Chapter 2 External component identification Reads data from and writes data to memory cards such as SD Locating system information Important system information is located on the bottom edge of the table
61. our PC without affecting your files Under Refresh your PC without affecting your files select Get started and then follow the on screen instructions Chapter 8 Backing up restoring and recovering Remove everything and reinstall Windows Sometimes you want to perform detailed reformatting of your computer or you want to remove personal information before you give away or recycle your computer The process described in this section provides a speedy simple way to return the computer to its original state This option removes all personal data apps and settings from your computer and reinstalls Windows iy IMPORTANT This option does not provide backups of your information Before using this option back up any personal information you wish to retain You can initiate this option by using the key or from the Start screen To use f11 key 1 2 3 4 Connect the tablet to the keyboard dock Press 11 while the computer boots Press and hold as you press power button Select Troubleshoot from the boot options menu Select Reset your PC and then follow the on screen instructions To use the Start screen 1 2 Connect the tablet to the keyboard dock From the Start screen point to the upper right or lower right corner of the screen to reveal the charms Click Settings Click Change PC settings in the bottom right corner of the screen and then select General from the PC
62. pare part number 19 25 64 power button identifying 8 power connector removal 47 spare part number 22 25 47 power connector identifying 9 15 power cord set requirements 95 spare part numbers 23 24 power requirements product description 3 processor product description 1 product description audio 2 display panel 1 external media cards 2 graphics 1 hard drives 1 keyboard 3 memory module 1 microphone 2 operating system 3 pointing device 3 2 power requirements 3 processors product name 1 sensor 2 serviceability 3 video 2 wireless 2 product name 1 R recovery 89 90 discs 88 93 HP Recovery Manager 92 media 93 starting 93 supported discs 88 system 92 USB flash drive 93 using HP Recovery media 89 recovery media creating 88 creating using HP Recovery Manager 89 recovery partition 92 removing 94 recycle computer refresh 90 computer 89 release latch identifying 11 removal replacement procedures 33 remove everything and reinstall Windows 91 89 91 reset computer 89 91 steps 91 restore Windows File History 89 RJ 45 to USB adapter spare part number 23 24 RTC battery removal 58 spare part number 27 58 Rubber Kit spare part number 23 25 27 S Screw Kit spare part number 23 25 sensor product description 2 service considerations 28 serviceability product description 3 slots memory card reader 16 Speaker Kit removal 72 spare part number speakers identifying 6 10 sp
63. r Authorized Service Provider only parts can damage the computer or void your warranty iv Important Notice about Customer Parts Safety warning notice Z WARNING reduce the possibility of heatrelated injuries or of overheating the device do not place the device directly on your lap Use the device only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 vi Safety warning notice Table of contents Praducot description UAM nen E UTER 1 2 External component identification eee ecce e eee eee eee eee eee ee eee eee eene nete tss etes esse sonst one 4 M ltimedia features P n 4 Tablet ua cn pto Fn E pha DAR inii 8 Display qe Hc e 10 Keyboard ce PR oit etia etui hua NSA un uten ibn MN 11 11 12 E TM Vn 13 KU PC ERE 14 Righi side RNC POR E THp 15 leftside ihe inal nt M
64. r before installing any software updates especially system BIOS updates BIOS installation procedures vary Follow any instructions that are displayed on the screen after the download is complete If no instructions are displayed follow these steps 1 From the Start screen type e and then select File Explorer 2 Click your hard drive designation The hard drive designation is typically Local Disk C 3 Using the hard drive path you recorded earlier open the folder on your hard drive that contains the update 4 Double click the file that has an exe extension for example filename exe The BIOS installation begins 5 Complete the installation by following the instructions Updating the BIOS 83 NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Using HP PC Hardware Diagnostics UEFI HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface UEFI that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components To start HP PC Hardware Diagnostics UEFI 1 2 Turn on or restart the computer quickly press esc and then press f2 The BIOS searches three places for the HP PC Hardware Diagnostics
65. r button board 1 2 Disconnect the power button board cable 1 from the system board Use a flat tool to pry the board up and loosen the adhesive that secures it to the tablet 2 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts 3 Remove the power button board 3 from the tablet Reverse this procedure to install the power button board Bottom trim Description Spare part number Bottom trim for use in models that use the following wireless module Ralink RT3290LE 802 11bgn 1x1 Wi Fi and Bluetooth 4 0 Combo Adapter 690020 005 region 732275001 EMEA region 732276 001 North American and Latin American regions 732277 001 Taiwan and South Korea 735215 001 Bottom trim for use in models that use the following wireless module Broadcom BCM4352 802 11ac 2x2 Wi Fi BT 4 0 Combo Adapter 724935 005 region 735216 001 EMEA region 735217 001 North American and Latin American regions 735218 001 Taiwan and South Korea 735219 001 Tablet components 65 Before removing the bottom trim follow these steps 1 5 6 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging th
66. r cover follow these steps ol Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Disconnect the tablet from the keyboard dock see Releasing the tablet from the keyboard dock on page 34 Remove the display rear cover 1 Remove the two rubber screw covers 1 and two Phillips PM2 0x3 0 screws 2 that secure the cover to the tablet 2 Using the slot in the cover lift the cover off the tablet 3 Reverse this procedure to install the display rear cover Tablet components 49 Battery cable You do not have to remove the internal battery before removing several internal components However if you leave the battery installed while removing components be sure to disconnect the battery cable from the system board to remove power from internal components Before disconnecting the battery cable follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging
67. r snagged by parts being removed or replaced Handle flex cables with extreme care these cables tear easily Drive handling A CAUTION Drives are fragile components that must be handled with care To prevent damage to the computer damage to a drive or loss of information observe these precautions Before removing or inserting a hard drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed Handle drives on surfaces covered with at least one inch of shock proof foam Avoid dropping drives from any height onto any surface After removing a hard drive an optical drive or a diskette drive place it in a static proof bag Avoid exposing a hard drive to products that have magnetic fields such as monitors or speakers Avoid exposing a drive to temperature extremes or liquids If a drive must be mailed place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package FRAGILE Service considerations 29 Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to
68. r use in Thailand 732298281 For use in Japan 732298291 For use in Belgium 732298 A41 For use in South Korea 732298 AD1 For use internationally 732298 831 For use in Slovenia 732298 BA 1 For use in Israel 732298 1 For use in Switzerland 732298 BG1 For use in Canada 732298 DB1 For use in Denmark Finland and Norway 732298 DH1 For use in the Czech Republic and Slovakia 732298 FL1 3 Weight not spared 4 USB board includes cable 732285 001 5 Battery 3 cell 32 WHr 2 96 AH 725607 001 6 HDMI board 732287 001 7 Hard drive 500 GB 5400 rpm 683802 005 320 GB 5400 rpm 645193 005 Hard Drive Hardware Kit includes cable cover and screws 732279 001 8 DC in power connector 732288 001 9 Base enclosure 22 Chapter Illustrated parts catalog Item Component Spare part number For use in silver models 732270 001 For use in red models 733904 001 Miscellaneous parts Description Spare part number Rubber Kit includes dock rear rubber For use in silver models 732290 001 For use in red models 733907 001 Screw Kit 732291 001 Hard Drive Hardware Kit includes cable cover and screws 732279 001 Adapters HDMI to VGA adapter 701943 001 RJ 45 to USB adapter 704927 001 AC adapters 65 W AC adapter 714657 001 45 W AC adapter 721092 001 Power cords For use in Argentina 490371 D01 For use in Australia 490371 011 For use in the People s Republic of Chi
69. r with keyboard for use in Denmark Finland Norway Chapter 3 Illustrated parts catalog Spare part Description number 732298 FL1 Top cover with keyboard for use in the Czech Republic and Slovakia 732299 001 Webcam includes cable 733904 001 Base enclosure for use in red models 733905 001 Display rear back cover for use in red models 733906 001 Display hinge assembly for use in red models 733907 001 Rubber Kit for use in red models includes dock rear rubber 735215 001 Bottom trim for use in models in Taiwan and South Korea that use the following wireless module Ralink RT3290LE 802 1 1bgn 1 1 Wi Fi and Bluetooth 4 0 Combo Adapter 690020 005 735216 001 Bottom trim for use in models in the APJ region that use the following wireless module Broadcom BCM4352 802 1 lac 2x2 Wi Fi 4 0 Combo Adapter 724935 005 735217 001 Bottom trim for use in models in the EMEA region that use the following wireless module Broadcom BCM4352 802 1 lac 2x2 Wi Fi BT 4 0 Combo Adapter 724935 005 735218 001 Bottom trim for use in models in the North American and Latin American regions that use the following wireless module Broadcom BCM4352 802 1 lac 2x2 Wi Fi BT 4 0 Combo Adapter 724935 005 735219 001 Bottom trim for use in models in Taiwan and South Korea that use the following wireless module Broadcom BCM4352 802 1 lac 2x2 Wi Fi BT 4 0 Combo Adapter 724935 005 737898 001 Home LED board 739054 001 RTC batte
70. re see Base enclosure on page 35 Remove the battery see Battery on page 40 Remove the hinge assembly see Hinge assembly on page 39 Remove the USB board p m Disconnect the top ribbon cable that routes to the HDMI board from the board 1 Disconnect the keyboard cable 2 and the smaller touchpad cable 3 from the board Remove the two Phillips PM2 0x5 0 screws 4 that secure the USB board to the dock Rotate the side of the board up and remove it from the dock 5 Reverse this procedure to install the USB board 44 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts Touchpad board Description Spare part number TouchPad board includes cable 732278 001 Before removing the TouchPad board follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Disconnect the tablet from the keyboard dock see Releasing the tablet from the keyboard dock on page 34 5 Remove the base enclosure see Base enclosure on page 35 6 Remove the battery see Battery on page 40 7 Remove the hinge assembly see Hinge assembly on page 39
71. reating HP Recovery media 88 HP Recovery Manager is a software program that offers a way to create recovery media after you successfully set up the computer HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted System recovery reinstalls the original operating system and the software programs installed at the factory and then configures the settings for the programs HP Recovery media can also be used to customize the system or restore the factory image if you replace a hard drive e Only one set of HP Recovery media can be created Handle these recovery tools carefully and keep them in a safe place e Recovery Manager examines the computer and determines the required storage capacity for the blank USB flash drive or the number of blank DVD discs that will be required e To create recovery discs your computer must have an optical drive with DVD writer capability and you must use only high quality blank DVD R DVD R DVD R DL or DVD R DL discs Do use rewritable discs such as DVD RW double layer DVD RW or BD RE rewritable Blu ray discs they are not compatible with HP Recovery Manager software Or instead you can use a high quality blank USB flash drive e If your computer does not include an integrated optical drive with DVD writer capability but you would like to create DVD recovery media you can use an external optical drive purchased separately to create recovery
72. removal 53 22 24 spare partnumber 19 25 53 hinge removal 39 spare part numbers 21 25 27 39 home LED board removing 67 spare part number 27 67 hot keys Beats Audio 14 HP PC Hardware Diagnostics UEFI using 84 HP Recovery Manager 92 correcting boot problems 93 starting 93 HP Recovery media creating 88 recovery 93 HP Recovery partition 93 recovery 92 removing 94 HP TrueVision Full HD Webcam identifying 6 10 100 Index l internal microphones identifying 6 10 J jacks audio out headphone 5 7 9 16 K keyboard product description 3 keyboard dock identifying 11 releasing the tablet 34 keyboard spare part numbers 21 26 27 keys action 14 esc 14 fn 14 Windows 14 L lights AC adapter 9 15 battery 9 15 caps lock 13 mute 13 wireless 13 M mass storage device spare part numbers 21 memory card reader identifying 16 memory module product description 1 removal 51 spare part numbers 19 24 51 micro SD memory card reader identifying 9 microphone product description 2 minimized image creating 92 recovery 92 model name 1 mSATA drive removal 57 spare part number 19 25 57 mute light identifying 13 operating system product description 3 optical drive precautions 29 original system recovery 92 P packing guidelines 31 plastic parts 28 pointing device product description 3 ports HDMI 7 15 product description 2 USB 7 15 16 power button board removal 64 s
73. rt the computer quickly press esc and then press Information about how to navigate in Setup Utility BIOS is located at the bottom of the screen NOTE Use extreme care when making changes in Setup Utility BIOS Errors can prevent the computer from operating properly Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version 82 To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be displayed by pressing fn esc if you are already in Windows or by using Setup Utility BIOS 1 Start Setup Utility BIOS see Starting Setup Utility BIOS on page 82 2 Use the arrow keys to select Main Chapter 6 Using Setup Utility BIOS and System Diagnostics 3 To exit Setup Utility BIOS without saving your changes use the arrow keys to select Exit select Exit Discarding Changes and then press enter 4 Click Yes Downloading a BIOS update ACAUTION To reduce the risk of damage to the computer or an unsuccessful installation downl
74. ry Sequential part number listing 27 4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures e Flatbladed screwdriver e Phillips PO and P1 screwdrivers e T8 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures E NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts A CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions 28 Chapter 4 Removal and replacement procedures preliminary requirements Cables and connectors A CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid damage Apply only the tension required to unseat or seat the cables during removal and insertion Handle cables by the connector whenever possible In all cases avoid bending twisting or tearing cables Be sure that cables are routed in such a way thot they cannot be caught o
75. settings screen Scroll the right side choices down to display Remove everything and reinstall Windows Under Remove everything and reinstall Windows select Get started and follow the on screen instructions Restore and recovery 9 Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media you created or by using the HP Recovery partition You can choose from one of the following recovery options e System Recovery Reinstalls the original operating system and then configures the settings for the programs that were installed at the factory e Minimized Image Recovery Reinstalls the operating system and all hardware related drivers and software but not other software applications e Factory Reset Restores the computer to its original factory state by deleting all information from the hard drive and re creating the partitions Then it reinstalls the operating system and the software that was installed at the factory The HP Recovery partition allows Minimized Image Recovery and System Recovery What you need to know e Recovery Manager recovers only software that was installed at the factory For software not provided with this computer you must either download the software from the manvfacturer s website or reinstall the software from the media provided by the manvfacturer e Recovery through HP Recovery Manager
76. software allows you to remove the HP Recovery partition to free up hard drive space IMPORTANT After you remove the HP Recovery partition you can no longer use the Windows Refresh option the Windows option to remove everything and reinstall Windows or the HP Recovery Manager option So before you remove the Recovery partition create HP Recovery media see Creating HP Recovery media on page 88 Follow these steps to remove the HP Recovery partition 1 From the Start screen type recovery and then select HP Recovery Manager 2 Select Remove Recovery Partition and then follow the on screen instructions 94 Chapter 8 Backing up restoring and recovering 9 Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC or from 220 to 240 volts AC The 3 conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used Requirements for all countries The following requirements are applicable to all countries and regions The length of the power cord set must be at least 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or r
77. t You may need the information when traveling internationally or when you contact support sero XXXXXXXX MEA A Product XXXXXXXX IBI EE ELLE ELI Warranty Model XXXXXXX Item Description 1 e Model name 1 This is the product name affixed to the front of the computer e Serial number s n 2 This is an alphanumeric identifier that is unique to each product e number Product number p n 3 This number provides specific information about the product s hardware components The part number helps a service technician to determine what components and parts are needed e Warranty period 4 This number describes the duration in years of the warranty period for the computer e Model description select models only 5 This is the alphanumeric identifier used to locate documents drivers and support for the computer Using Windows briefly press the fn Fesc key combination to display the System Information screen which provides the product name and serial number of your computer as well as information about the memory processor BIOS and keyboard Locating system information 17 3 Illustrated parts catalog Tablet components 18 Chapter Illustrated parts catalog Item Component Spare part number 1 Display rear cover For use in silver models 732269 001 For use in red models 733905 001
78. t the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Disconnect the tablet from the keyboard dock see Releasing the tablet from the keyboard dock on page 34 Remove the display rear cover see Display rear cover on page 49 Disconnect the battery cable see Battery cable on page 50 Remove the touchscreen board 1 2 Disconnect the cable from the side of the board 1 Disconnect the two ZIF connectors 2 3 from the middle of the touch board Remove the two Phillips broadhead PM2 0x2 0 screws 4 that secure the board to the tablet and then remove the board 5 from the tablet Reverse this procedure to install the touchscreen board 62 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts Volume board Description Spare part number Volume board includes cable 732282 001 Before removing the volume board follow these steps 1 5 6 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Disconnect the tablet from the keyboard dock see Releasing the tablet from the keyboard doc
79. tenna cable labeled 2 connects to the WLAN module Aux terminal labeled 2 If the computer is equipped with an 802 11a b g n WLAN module the yellow WLAN antenna cable connects to the middle terminal on the WLAN module Remove the Phillips PM2 5x3 0 screw 2 that secures the WLAN module to the tablet The edge of the module opposite the slot rises away from the tablet Tablet components 55 4 Remove the WLAN module 3 by pulling the module away from the slot at an angle 7 NOTE WLAN modules are designed with a notch to prevent incorrect insertion E NOTE If the WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module 56 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts mSATA Solid State drive SSD Description Spare part number 64 GB mSATA SSD drive 732293 001 128 GB mSATA SSD drive 732294 001 Before removing the mSATA drive follow these steps 5 6 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the
80. that use the following wireless module Ralink RT3290LE 802 11bgn 1x1 Wi Fi and Bluetooth 4 0 Combo Adapter 690020 005 e Asia Pacific region 732275 001 e region 732276 001 e North American and Latin American regions 732277 001 e Taiwan and South Korea 735215 001 For use in models that use the following wireless module Broadcom BCM4352 802 11ac 2x2 Wi Fi BT 4 0 Combo Adapter 724935 005 e Asia Pacific region 735216 001 e region 735217 001 e North American and Latin American regions 735218 001 e Taiwan and South Korea 735219 001 22 Display panel 732289 001 20 Chapter Illustrated parts catalog Keyboard dock parts Item Component Spare part number 1 Hinge assembly For use in silver models 732280 001 For use in red models 733906 001 2 Top cover with keyboard For use in the United States 732298 001 For use in the United Kingdom and Singapore 732298 031 For use in Germany 732298 041 For use in France 732298 051 For use in Italy 732298 061 Keyboard dock parts 21 Item Component Spare part number For use in Spain 732298071 For use in Portugal 732298 131 For use in Turkey 732298 141 For use in Greece 732298 151 For use in Latin America 732298 161 For use in Saudi Arabia 732298 171 For use in Hungary 732298211 For use in Russia 732298251 For use in Bulgaria 732298 261 For use in Romania 732298271 Fo
81. the Start screen type c and then select CyberLink YouCam from the list of applications 5 Ambient light sensor Automatically adjusts the display brightness based on the lighting conditions in your environment 6 Speakers 2 Produce sound Chapter 2 External component identification Component Description 7 um Windows button Returns you to the Start screen from an open app or the Windows zm desktop NOTE Pressing the Windows button again returns you the previous screen The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas and proximity sensors free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region Keyboard dock Top Component Description 1 Alignment posts Align and attach the tablet to the keyboard dock 2 Release latch Releases the tablet from the keyboard dock To release the tablet slide the release latch to the left 3 Docking connector Connects the tablet to the keyboard dock Keyboard dock 11 TouchPad 12 Component Description 1 TouchPad zone Reads your finger gesture to move the pointer or activate items on screen 2 Left TouchPad button Functions like the left button of an external mouse 3 Right TouchPad button Functions like the right button on an external mouse
82. the charms tap Search and then tap the search box In the search box type power tap Settings and then tap Power options or To learn more about your power settings on the Start screen type p In the search box type power select Settings and then select Power options 2 Alignment post connectors 2 Align and attach the tablet to the keyboard dock Chapter 2 External component identification Components Description 3 Power connector Connects an AC adapter 4 AC adapter Battery light e White The AC adapter is connected and the battery is charged e white The battery has reached a low battery level e Amber The AC adapter is connected and the battery is charging e Off The computer is using DC power 5 Docking port Connects the tablet to the keyboard dock 6 Audio out headphone jack Audio in Connects optional powered stereo speakers headphones microphone jack earbuds a headset or a television audio cable WARNING reduce the risk of personal injury adjust the volume before using headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices NOTE When a device is connected to the jack the computer speakers are disabled NOTE Be sure that the device cable has a 4 conductor connector that supports both audio out headphone and audio in microphone NOTE Stand alone microphones and
83. tions Using HP Recovery media to recover You can use HP Recovery media to recover the original system This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly 1 2 If possible back up all personal files Insert the first HP Recovery disc you created into the optical drive on your computer or into an optional external optical drive and then restart the computer or Insert the HP Recovery USB flash drive you created into a USB port on your computer and then restart the computer oy NOTE If the computer does not automatically restart in HP Recovery Manager change the 3 computer boot order See Changing the computer boot order on page 93 Follow the on screen instructions Changing the computer boot order If computer does not restart in HP Recovery Manager you can change the computer boot order which is the order of devices listed in BIOS where the computer looks for startup information You can change the selection for an optical drive or a USB flash drive To change the boot order 1 mw Insert the HP Recovery media you created Restart the computer Press and hold esc while the computer is restarting and then press 19 for boot options Select the optical drive or USB flash drive you want to boot from Follow the on screen instructions Restore and recovery 93 Removing the HP Recovery partition HP Recovery Manager
84. trim removal 65 spare part number 20 25 27 65 buttons left TouchPad 12 power 8 right TouchPad 12 volume 5 9 Windows 11 cables service considerations 29 caps lock light identifying 13 card reader removal 71 spare part number components display 10 left side 16 rightside 15 top 11 computer reset 91 computer specifications 85 connector alignment post 8 power 9 15 19 25 71 connectors service considerations 29 D deleted files restoring 89 diskette drive precautions 29 display specifications 86 display cable removing 60 spare part number 20 25 60 display panel spare part numbers 20 25 display panel product description 1 display rear cover removal 49 spare part number 27 49 docking connector identifying 11 docking port identifying 9 drives preventing damage 29 19 25 E electrostatic discharge 30 esc key identifying 14 external media cards product description 2 F fan removal 52 spare part number fn key identifying 14 frame removal 75 19 25 52 Index 99 G graphics product description 1 grounding equipment and methods 32 H hard drive precautions 29 product description 1 removal 36 spare part numbers 36 hard drive cable removal 43 spare part number 43 Hard Drive Hardware Kit spare part number 22 23 25 36 HDMI board removal 42 spare part number 22 25 42 HDMI port identifying 7 15 HDMI to VGA adapter spare part number 23 24 heat sink
85. tu Linux Serviceability End user replaceable parts AC adapter 2 External component identification Multimedia features Here are some of the entertainment features on your computer 4 Chapter 2 External component identification Component 1 Q D Description Audio out headphone jack Audio in microphone jack Connects optional powered stereo speakers headphones earbuds a headset or a television audio cable Also connects an optional headset microphone WARNING reduce the risk of personal injury adjust the volume before using headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices NOTE When a device is connected to the jack the computer speakers are disabled NOTE Be sure that the device cable has a 4 conductor connector that supports both audio out headphone and audio in microphone NOTE Stand alone microphones and headphones with separate microphone jacks are not supported 2 Volume button Controls speaker volume e speaker volume press the edge of the button e decrease speaker volume press the edge of the button Multimedia features 6 Component Description 1 Internal microphones 2 Record sound 2 Webcam light On The webcam is in use 3 HP TrueVision Full HD Webcam Records video captures still photographs
86. ving the frame follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Disconnect the tablet from the keyboard dock see Releasing the tablet from the keyboard dock on page 34 Remove the following components Display rear cover see Display rear cover on page 49 WLAN module see WLAN Bluetooth combo card on page 55 Display cable see Display cable on page 60 Touchscreen board cable see Touchscreen board on page 62 Volume board cable see Volume board on page 63 Bottom trim see Bottom trim on page 65 Audio board see Audio board on page 68 Card reader cable see Card reader on page 71 Speakers see Speakers on page 72 Battery see Battery on page 73 Remove the frame 1 2 Remove the nine Phillips PM2 0x3 0 screws 1 that secure the frame to the tablet Remove the Phillips broadhead PM2 0x2 0 screw 2 that secures the frame to the tablet Tablet components 75 3 Lift the frame off the tablet 3 Reverse this procedure to install the frame Webcam Description Spare part numbers Webcam includes cable 732299 001 Before removi
87. y Manager offers the Remove Recovery Partition option For more information see Removing the HP Recovery partition on page 94 Using Windows Refresh for quick and easy recovery 90 When your computer is not working properly and you need to regain system stability the Windows Refresh option allows you to start fresh and keep what is important to you 7 IMPORTANT Refresh removes any traditional applications that were not originally installed on the system at the factory Any Windows 8 apps that came preinstalled on your computer or were purchased from the Windows Store will be saved NOTE During Refresh a list of removed traditional applications will be saved so that you have a quick way to see what you might need to reinstall See Help and Support for instructions on reinstalling traditional applications From the Start screen type h and then select Help and Support E NOTE You may be prompted for your permission or password when using Refresh See Help and Support for more information From the Start screen type h and then select Help and Support To start Refresh 1 2 Connect the tablet to the keyboard dock From the Start screen point to the upper right or lower right corner of the screen to reveal the charms Click Settings Click Change PC settings in the bottom right corner of the screen and then select General from the PC settings screen Scroll the right side choices down to display Refresh y

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