Citizen CL-S300 label printer
Contents
1. 6 Specify the port used r P y P Seagull Driver Wizard is to connect the printer to the host computer A port is used to connect a printer to the computer Specify the port that you are using If you are connecting using TCP IP or another port type not listed below create a new port Port Type a FILE Local Port USB001 Virtual printer port for USB USB002 Virtual printer port for USB Microsoft Document Imaging Writer Port Local Port SHRFAX Fax Monitor Port E XPSPort Local Port y Create Port Configure Port 7 Enter a printer name r P Seagull Driver Wizard exes The printer will be a Specify Printer Name listed under this name Names are used to identify the printer on this computer and on the network in the Printers and Enter a name for this printer Faxes folder er Use this printer as the default printer 8 Specify whether or not ee eae ee ee you want to share the Do ot hare is prater f Share name Citizen_CL 5300 printer with other network users and assign the printer a share name 9 When you have r S Il Driver Wizard configured all the ne settings a summary of Completing the Seagull Driver Wizard the printer settings is displayed which you Anew printer will be installed using the following settings should check Name Citizen CL S300 Share name lt Not Shared gt Port USB001 Default No 10 Ifall settings are Manufacturer Citizen correct click Finish to s2. restrictions Reverse side of Label stock Label Guide Sensor Box For 118 mm wide label stock the black marks should have the following positions and sizes e A gt 10 05 mm high e B lt 1 95 mm high e C gt 8 1 mm high 25 5 3 Troubleshooting Problem Solution The printer is switched on but the LEDs do not Check the power supply light up The LED lights up red ERROR and printing Check whether is an error in the software settings or is interrupted the print commands Replace the print medium with a suitable medium Check whether there is a label jam Check whether the label stock is finished Check whether the print mechanism is closed the print head is not positioned correctly Check whether the print medium is covering the sensor The label stock passes through the printer but Please make sure that the label stock is loaded the no image is printed right way up and that it is suitable material Choose the correct printer driver Choose the correct label stock and a suitable printing mode The label stock jams during printing Clear the paper jam Remove any label material left on the thermal print head and clean the print head using a soft lint free cloth dipped in alcohol The label stock does not move correctly and Check whether any label material is stuck to the there is no printed image on some parts of the thermal print head label
3. the printer The LED indicator should light up 12 2 4 Installing the driver 1 Insert the product CD z in the CD DVD drive of i the host computer and JON p D Windows Drivers open the Windows Organize v Share with v Burn New folder Drivers folder on the Ft Favorites CD MU Desktop B Downloads Recent Places 2 Execute the file with Citizen 73 1_M 2 3 Libraries exe the same icon as the J D Documents file selected in the a Music Pictures illustration on the right 3 Follow the instructions r Seagull Driver Wizard in the installation Welcome to the Seagull Driver Wizard wizard This wizard helps you install and remove printer drivers 4 Select Install printer What would you like to do drivers to start with j i Upgrade printer drivers the driver installation Remove printer drivers 5 Specify your printer r P yy P Seagull Driver Wizard model and continue EEP with the installation The manufacturer and model determine which printer driver to use Q Specify the model of your printer Printer Model Citizen CL S300 Citizen CL 5400DT Citizen CL 5400DTC Citizen CL S400DTI Citizen CL S400DTZ Citizen CL 5520 Citizen CL S521 Dai Source C Seagull Version 7 3 1M 2 11 14 2012 Bronse 13
4. 2 mm s Print Width 14 25 108 mm Print Length Min 1 5 38 1 mm Memory 64KB Flash 4MB for user storage 16KB SDRAM No user strage Sensor Type Adjustable reflective sensor Fixed transmissive sensor central aligned Types Continuous form gap labels black mark sensing and punched hole label length set by auto sensing or programming Media Width 1 25 4 mm Min 4 64 118 mm Max Thickness 0 003 0 06 mm Min 0 008 0 20 mm Max Label roll diameter Max 5 127 mm Core diameter 1 1 5 25 4 mm 38 1 mm Printer Language N A EPL specialized for graphic printing 4 Label design software BarTender Software Driver Windows 2000 XP Vista 7 8 Windows Server 2003 2008 amp 2012 DLL Windows 2000 XP and Vista Interfaces USB Device Control Panel One Tri color LED Power Green Orange and Red Control key FEED Power AC100 240V 1 6A Max 50 60Hz Environment Operation temperature 41 F to 104 F 5 C to 40 C Storage temperature 4 F to 122 F 20 C to 50 C Operation 30 85 non condensing Humidity Storage 10 90 non condensing Agency CE EMC FCC Class A CB UL c UL CCC Approvals Length 222 mm Dimension Height 178 mm Width 168 mm Weight 2 0Kg excluding consumables Label Dispenser Options External label roll holder for 10 250 mm O D label rolls External labe
5. 22 Class A ANSI C63 4 2009 IEC60950 1 2005 EN 60950 1 2006 A11 2009 A1 2010 A12 2011 GB4943 1 2011 GB9254 2008 GB17625 1 2003 CAUTION e Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment Safety instructions Please read the following instructions carefully 1 Keep the equipment away from humidity Before you connect the equipment to the power outlet please check the voltage of the power source Make sure the printer is off before plugging the power connector into the power jack It is recommended that you connect the printer to a surge protector to prevent possible transient overvoltage damage Be careful not to get liquid on the equipment to avoid electrical shock For safety and warranty reasons ONLY qualified service personnel should open the equipment Do not repair or adjust energized equipment under any circumstances 1 BARCODE PRINTER iissscssssssssctecacaadaiversescachsniseveccctsivesseiaserrecdions 4 1 1 Box Content ahnen ee 4 aoe OIO A a EEEE E A A 4 1 3 Getting to know your printer rsuuuesseennssennnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnsnnnnnnnnnnnnn nenn 6 2 PRINTER SETUP seen 9 21 Loading he lapel rol norana 8 2 Ans uns se 9 2 2 Installing the label roll holder asssseesssnssssreesssrnessrnesnrnnssnnrnnnensnnnsnnnnnnnnnnssnnnnnnnnnneennnnne 11 2 3 Conn
6. CITIZEN IV e TT al Label amp Barcode Printer S9300 CL FCC COMPLIANCE STATEMENT FOR AMERICAN USERS This equipment has been tested and found to comply with the limits for a CLASS A digital device pursuant to Part 15 ofthe FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at own expense EMS AND EMI COMPLIANCE STATEMENT FOR EUROPEAN USERS This equipment has been tested and passed with the requirements relating to electromagnetic compatibility based on the standards EN 55022 2010 CISPR 22 Class A EN 55024 2010 IEC 61000 4 Series EN 61000 3 2 2006 A1 2009 A2 2009 amp EN 61000 3 3 2008 The equipment also tested and passed in accordance with the European Standard EN55022 for the both Radiated and Conducted emissions limits CL S300 TO WHICH THIS DECLARATION RELATES IS INCONFORMITY WITH THE FOLLOWING STANDARDS EN55022 2010 Class A EN55024 2010 IEC 61000 4 Series EN61000 3 2 2006 A1 2009 A2 2009 EN 6100 3 3 2008 CFR 47 Part 15 CISPR
7. Check for errors in the application software Check whether the starting position has been set incorrectly Check the power supply There is no printed image on part of the label Check the thermal print head for dust or other dirt Use the internal CZ SELFTEST command to check whether the thermal print head will carry out a complete print job Check the quality of the print medium The printed image is positioned incorrectly Check whether there is paper or dust covering the sensor Check whether the label liner is suitable Please contact your dealer Check the paper guide settings A label is missed out during printing Check the label height setting Check whether there is dust covering the sensor 26 The printed image is blurred Check the darkness setting Check the thermal print head for glue residue or other dirt The stripper is not functioning correctly Check whether there is dust on the label dispenser Check whether the label stock is positioned correctly Note If any problems occur that are not described here please contact your dealer 27 Appendix A Printer interfaces USB port Connector type Type B Fenton 28 CITIZEN SYSTEMS AMERICA CORPORATION 363 Van Ness Way Suite 404 Torrance CA 90501 USA Tel 310 781 1460 Fax 310 781 9152 http www citizen systems com CITIZEN SYSTEMS EUROPE GmbH Mettinger Strasse 11 Park H
8. ecting the printer to the host COMPUTEL cceeeeeeeceeeeeeeeeeeeeeeeeeeesecaeeetaeeteneeees 12 2 4 Installindthediiver 22a 13 3 OPERATOR PANEL re te 16 3 1 FEED DUUON re etait setae IE ea Bi te 16 822 CED Status nish un ee et a 16 3 3 Label size calibrati ni 22 He lei irn 16 3 4 Self testan uriia 222 anata el ep ae Ina aoe 17 3 5 Eff r AIG E E AE E rece bh E E E rect thycenutewbendee sevbunucttheseatensh 18 4 ACCESSORIES nie u ee uud 19 4 1 Installing the label dispenser 220um4nnnnnnnnnannnnnnnnannnnnnnannnnnnnannnnnnnannnnnnnannnnnn 19 5 MAINTENANCE AND ADJUSTMENT zu444u44222200nnn nn nn nnnnnnn 24 5 1 Gleaning the print head 0 re aaa ea aaa a aAa a EE aa AA ra aa RAE aa RTS 24 5 2 Labels with black marks 40unnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnannnnn nenn 25 SeS MOUDIGSMOOUNG angra TPFUFFSEFFEREREFTLFEEFEFLLFELEFTLFLTSFEEFTTFREESFELFETERTEFUFESSTLEITREILFREFEPLEFESFESHTE 26 APPEND IA 22 20 40 aan 28 APrinterinterf acescr nt ten cues n hoe lernen oedrecs tom A aa aa aa 28 1 Barcode printer 1 1 Box content Please check that all of the following items are included with your printer Power cord Barcode printer Quick Start guide CD with BarTender label software User s manual 1 2 Specifications Model CL S300 Print Method Direct Thermal Resolution 203 dpi 8 dot mm Print Speed 4 IPS 10
9. f 0 006 mm 10 and a weight of 65 g m 6 are recommended Note3 The label dispenser will take labels up to a max width of 110 mm 1 Place the printer on a flat surface and open the printer cover 2 Remove the front cover Note You can use a coin or screwdriver to open the cover h IN N TN 19 3 Pass the dispenser cable through the opening as shown in the illustration 4 Fit the label dispenser in the recess provided 5 Turn the printer upside down and take out the screws to open the cover 6 Open the cover on the bottom of the printer to access the motherboard 7 Tighten the screws to secure the label dispenser 20 Connect the cable to the 8 motherboard Close the cover and 9 tighten the screws again 10 Place the printer the right way up again Open the dispenser by 11 folding it out 12 Load the labels following the instructions in Section 2 1 21 13 Remove the first label and pass the label liner over the roller and the tear off plate Note The label stock should be at least 25 mm high Suggestion When using the label dispenser set the stop p
10. ion The printer can automatically detect and store label height That means the host computer does not need to transmit the label height to the printer Check that the label sensor is positioned correctly Check that the label stock is loaded correctly Switch off the printer 8 DE OSs Switch on the printer keeping the FEED button pressed When the LED starts to flash red release the FEED button The printer will now measure the label stock and store the label height 5 Once the printer has successfully measured the label stock it will print a self test label 16 3 4 Self test The self test function helps you find out whether the printer is functioning normally The printer prints the following test page Citizen CL S300 Test Print Firmware Version C2000000 Firmware Date 01 09 12 17 3 5 Error alerts LED as Beeps Description Solution indicator Possible reasons the print medium has become trapped around the rubber roll the sensor cannot detect Red 2x2beeps Media error a gap or black mark between the labels there is no paper Please reset the sensor Red None Print head overheat Wait for the print head to cool off flashing 18 4 Accessories 4 1 Installing the label dispenser 1 Label dispenser 2 Screws set of 2 Note1 Remember to switch off the printer before installing the label dispenser Note 2 A label liner thickness o
11. l rewinder Specifications are subject to change without notice All company and or product names are trademarks and or registered trademarks of their respective owners Minimum print height specification compliance can be dependent on non standard material variables such as label type thickness spacing liner construction etc Citizen is pleased to test non standard materials for minimum height printing capability 1 3 Getting to know your printer _ LED indicator FEED function button Printer cover P O N Release buttons _ Print head release lever Label roll holder Print mechanism Label supply hub Label guides olo s w n Front cover 1 Platen cover Label sensor Platen roller ci ON OFF switch Power jack Feed slot for continuous labels USB port P I I IND 2 Printer setup 2 1 Loading the label roll 1 Place the printer on a flat surface and open the printer cover 2 Lift the label roll holder and pull it out as far as possible 3 Install the label r
12. oll on the label supply hub 4 Now press the label roll holder down until it clicks into place 5 Return the label roll holder to its original position 6 Pass the label under the paper guides and pull it forward 7 Adjust the paper guides to the width of the label liner 8 Close the printer cover to finish loading the labels 2 2 Installing the label roll holder 1 Pull the label roll holder out as far as it will go 2 Fold out the label supply hub as shown in the illustration 3 Now rotate the label roll holder to return the label supply hub to its original position Press down the label supply hub until it clicks into place A To load label stock with a 1 core the locking notch must be at the top of the label supply hub B To load label stock with a 1 5 core the locking notch must be atthe bottom of the label supply 1 5 core hub Note The hub is also marked on both sides to indicate the core size as shown in the illustration 11 2 3 Connecting the printer to the host computer 1 2 3 4 Please make sure that the printer is switched off Connect the power code to the printer then connect to the electrical outlet Connect the printer with the host computer via the USB port Switch on
13. osition to 9 mm 14 Pass the label liner through the printer and dispenser as shown in the illustration 15 Fold up the dispenser cover to close it 22 16 Switch on the printer and press the FEED button to measure the label stock 23 5 Maintenance and adjustment 5 1 Cleaning the print head Dirt on the print head or glue residue from the label liner may result in inadequate print quality The printer cover must therefore always be closed Keeping dirt and dust away from the paper or labels ensures a good print quality and a longer lifespan of the print head Here is how you clean the print head 1 Switch off the printer 2 Open the printer cover To remove any label residue or other dirt from the print head see blue arrow please use a Soft lint free cloth dipped in alcohol Note 1 The print head should be cleaned once a week Note 2 Please make sure that there are no metal fragments or other hard particles on the soft cloth used to clean the print head 24 5 2 Labels with black marks If you are using black mark label stock that has the printer s maximum feed width the printer may not recognise the black marks because they are outside the sensor range When using label stock with black marks you should therefore observe the following
14. ouse 643 651 Staines Road D 73728 Esslingen Feltham Middlesex TW14 8PA Germany United Kingdom Tel 49 0 711 3906 420 Tel 44 0 20 8893 1900 Fax 49 0 711 3906 405 Fax 44 0 20 8893 0080 http www citizen europe com CITIZEN SYSTEMS JAPAN CO LTD 6 1 12 Tanashi cho Nishi Tokyo shi Tokyo 188 8511 Japan Tel 81 0 42 468 4608 Fax 81 0 42 468 4687 a PXZ00082 http www citizen systems co jo 00082 00 PMC 1301
15. tart copying the driver files Model Citizen CL S300 Version 7 3 1M 2 11 14 2012 To begin the driver installation process click Finish 14 11 Once copying is complete the new printer should be visible in the Printers and Faxes folder II 3 gt Control Panel Hardware and Sound Devices ar Add a device Add a printer 4 Printers and Faxes 1 Citizen CL S300 15 3 Operator panel 3 1 FEED button When you press the FEED button the printer moves the label to the defined stop position If you are using continuous labels pressing the FEED button will move label stock until you release the button again If you are using individual labels pressing the FEED button will move only one label If the label does not stop at the correct position you need to run the auto detection function on the label stock see Section 3 3 3 2 LED status Press the FEED button and keep it pressed then switch on the printer You will hear three beeps and the LED lights up red Release the FEED button The printer will now automatically measure the label size see Section 3 3 and then print a test page see Section 3 4 LED Status Description indicator gt SD Green Standby mode The printer is ready for operation Red The printer has detected an error Error mode flashing see Section 3 5 Error alerts 3 3 Label size calibrat
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