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Lenovo ThinkCentre M91p

1. 116 Additional regulatory information 116 Appendix B WEEE and in statements 117 Copyright Lenovo 2011 European Union EU WEEE statement Japan recycling statements Appendix C Power cord notice Appendix D Notices Trademarks Index 117 117 119 123 124 125 vi ThinkCentre User Guide Important safety information CAUTION Before using this manual be sure to read and understand all the related safety information for this product Refer to the information in this section and the safety information in the ThinkCentre Safety and Warranty Guide that you received with this product Reading and understanding this safety information reduces the risk of personal injury and damage to your product If you no longer have a copy of the ThinkCentre Safety and Warranty Guide you can obtain a Portable Document Format PDF version from the Lenovo Support Web site at http www lenovo com support The Lenovo Support Web site also provides the ThinkCentre Safety and Warranty Guide and this ThinkCentre User Guide in additional languages Service and upgrades Do not attempt to service a product yourself unless instructed to do so by the Customer Support Center or your documentation Only use a Service Provider who is approved to repair your particular product Note Some computer parts can be upgraded or replaced by the customer Upgrades typically are referred to as options
2. High temperature High humidity Excessive dust Excessive vibration or sudden shock An inclined surface Direct sunlight e Do not insert any object other than a CD or DVD into the drive e Before moving the computer remove the CD or DVD from the drive Handling and storing CD and DVD media CD and DVD media are durable and reliable but they do require some care and special handling When handling and storing a CD or DVD follow these guidelines e Hold the disc by its edges Do not touch the surface of the side that is not labeled e To remove dust or fingerprints wipe the disc with a clean soft cloth from the center to the outside Wiping the disc in a circular direction might cause loss of data e Do not write or stick paper on the disc e Do not scratch or mark the disc e Do not place or store the disc in direct sunlight e Do not use benzene thinners or other cleaners to clean the disc e Do not drop or bend the disc e Do not insert damaged discs into the drive Warped scratched or dirty discs can damage the drive Playing a CD or DVD If your computer comes with a DVD drive you can listen to audio CDs or watch DVD movies To play a CD or DVD do the following 1 Press the Eject Load button on the DVD drive to open the tray 2 With the tray fully extended insert the CD or DVD into the tray Some DVD drives have a snap hub in the center of the tray If your drive has a snap hub support the tray w
3. Figure 5 Drive bay locations Bay 1 Optical drive bay with an optical drive installed EI Bay 2 Card reader drive bay H Bay 3 SATA hard disk drive bay with a 3 5 inch hard disk drive installed Machine type and model label The machine type and model label identifies your computer When you contact Lenovo for help the machine type and model information helps support technicians to identify your computer and provide faster service 12 ThinkCentre User Guide The following is a sample of the machine type and model label Machine Type XXXX Model Number XXX Figure 6 Machine type and model label Chapter 1 Product overview 13 14 ThinkCentre User Guide Chapter 2 Using your computer This chapter provides information on using some of the computer components Frequently asked questions The following are a few tips that will help you optimize the use of your computer Can I get my user guide in another language The user guide is available in various languages on the Lenovo Support Web site at http www lenovo com ThinkCentreUserGuides Where are my recovery discs Lenovo provides a program that enables you to create recovery discs For details about creating recovery discs see Creating recovery media on page 69 Additionally in case of a hard disk failure you can order Product Recovery discs from the Lenovo Customer Support Center For information about contacting the Customer Suppor
4. Chapter 2 Using your computer 19 20 ThinkCentre User Guide Chapter 3 You and your computer This chapter provides information about accessibility comfort and relocating your computer to other countries or regions Accessibility and comfort Good ergonomic practice is important to get the most from your personal computer and to avoid discomfort Arrange your workplace and the equipment you use to suit your individual needs and the kind of work that you perform In addition use healthy work habits to maximize your performance and comfort while using your computer The following topics provide information about arranging your work area setting up your computer equipment and establishing healthy work habits Lenovo is committed to providing people with disabilities greater access to information and technology As a result the following information provides ways to help users that have hearing vision and mobility limitations get the most out of their computer experience Assistive technologies enable users to access information in the most appropriate way Some of these technologies are already provided in your operating system others can be purchased through vendors or accessed through the World Wide Web http www lenovo com healthycomputing Arranging your workspace To get the most from your computer arrange both the equipment you use and your work area to suit your needs and the kind of work you do Your comfort i
5. Power supply statement Cleaning and maintenance Russia Compliance Mark for Market Ries 5 Chapter 1 Product overview Features Specifications Software overview dr co se Software provided by gneve Adobe Reader Antivirus software Locations Locating connectors on athe front of your computer Locating connectors on ithe rear er your computer Locating components Locating parts on the system Board Locating internal drives Machine type and model label Chapter 2 Using your computer Frequently asked questions Using the keyboard Using Windows shortcut Keys Using the blue ThinkVantage button Using a fingerprint reader Using the wheel mouse Adjusting audio About your computer EN Setting the volume from the desktop Setting the volume from Control Panel Using CDs and DVDs Handling and storing CD nid DVD mada Playing a CD or DVD Recording a CD or DVD Copyright Lenovo 2011 xi NNwNGO Sf e 10 11 12 12 15 15 15 15 16 16 16 17 17 17 17 18 18 18 19 Chapter 3 You and your computer Accessibility and comfort Arranging your workspace Comfort Glare and lighting Air circulation Electrical outlets and aie lenaths Register your computer with Lenovo Moving your computer to another country or region dian IS Aas TS Yang Voltage selection itek Replacement power cords Chapter 4 Security Security features Attaching an integr
6. Preinstalled operating system Chapter 1 Product overview 3 Your computer is preinstalled with one of the following operating systems e Microsoft Windows 7 e Microsoft Windows Vista Operating system s certified or tested for compatibility varies by model type e Linux e Microsoft Windows XP Professional SP 3 Specifications This section lists the physical specifications for your computer Dimensions Width 334 mm 13 15 inches Height 97 mm 3 8 inches Depth 369 mm 14 53 inches Weight Maximum configuration as shipped 7 5 kg 16 53 Ibs Environment e Air temperature Operating 10 C to 35 C 50 F to 95 F Non operating 40 C to 60 C 40 F to 140 F Non operating 10 C to 60 C 14 F to 140 F without package e Humidity Operating 20 to 80 non condensing Non operating 20 to 90 non condensing e Altitude Operating 50 to 10 000 ft 15 2 to 3 048 m Non operating 50 to 35 000 ft 15 2 to 10 668 m Electrical input e Input voltage Low range Minimum 100 V ac Maximum 127 V ac Input frequency range 50 to 60 Hz High range Minimum 200 V ac Maximum 240 V ac Input frequency range 50 to 60 Hz 1 The operating system s listed here are being certified or tested for compatibility at the time this publication goes to press Additional operating systems might be identified by Lenovo as compatible with your computer following the publication of this m
7. If there is an integrated cable lock available lock the computer N O9 oO Sf Reconnect the external cables and power cords to the computer See Locating connectors on the rear of your computer on page 8 8 To update your configuration see Chapter 7 Using the Setup Utility program on page 77 Note In most areas of the world Lenovo requires the return of the defective Customer Replaceable Unit CRU Information about this will come with the CRU or will come a few days after the CRU arrives Obtaining device drivers You can obtain device drivers for operating systems that are not preinstalled at http www lenovo com support Installation instructions are provided in readme files with the device driver files 68 ThinkCentre User Guide Chapter 6 Recovery information This chapter provides information about the recovery solutions provided by Lenovo This chapter contains the following topics e Creating and using recovery media e Performing backup and recovery operations e Using the Rescue and Recovery workspace e Creating and using a rescue medium e Installing or reinstalling device drivers e Solving recovery problems Notes 1 The recovery information in this chapter only applies to the computers that have the Rescue and Recovery program or the Product Recovery program installed If the Enhanced Backup and Restore icon in the Lenovo ThinkVantage Tools program is dimmed it indicates that you need to
8. Cover presence switch also called intrusion switch The cover presence switch prevents your computer from logging in to the operating system when the computer cover is not properly installed or closed To enable the cover presence switch connector on the system board to the following 1 Start the Setup Utility program See Starting the Setup Utility program on page 77 2 Set the Administrator Password See Setting changing and deleting a password on page 78 3 From the Security submenu select Chassis Intrusion Detection gt Enabled The cover presence switch connector on the system board is enabled When the cover presence switch detects that your computer cover is not properly installed or closed when you turn on the computer an error message will be displayed To bypass the error message and log in to the operating system do the following 1 Properly install or close your computer cover See Completing the parts replacement on page 68 2 Press F1 to enter the Setup Utility program Then press F10 to save and exit the Setup Utility program The error message will not be displayed again Ability to enable and disable devices and USB connectors For more information see Enabling or disabling a device on page 79 Integrated fingerprint reader available on some models Depending on the models of your computer the keyboard may have an integrated fingerprint reader By enrolling your fingerprint and associa
9. Honduras Jamaica Mexico Micronesia Federal States of Netherlands Antilles Nicaragua Panama Peru Philippines Thailand Turks and Caicos Islands United States Venezuela 42T5017 or 42T5102 Argentina Paraguay Uruguay 4275029 4275114 or 54Y8260 Afghanistan Albania Algeria Andorra Angola Armenia Austria Azerbaijan Belarus Belgium Benin Bosnia and Herzegovina Bulgaria Burkina Faso Burundi Cambodia Cameroon Cape Verde Central African Republic Chad Comoros Congo Democratic Republic of Congo Republic of C te d Ivoire Ivory Coast Croatia Republic of Czech Republic Dahomey Djibouti Egypt Equatorial Guinea Eritrea Estonia Ethiopia Finland France French Guyana French Polynesia Gabon Georgia Germany Greece Guadeloupe Guinea Guinea Bissau Hungary Iceland Indonesia Iran Kazakhstan Kyrgyzstan Laos People s Democratic Republic of Latvia Lebanon Lithuania Luxembourg Macedonia former Yugoslav Republic of Madagascar Mali Martinique Mauritania Mauritius Mayotte Moldova Republic of Monaco Mongolia Montenegro Morocco Mozambique Netherlands New Caledonia Niger Norway Poland Portugal Reunion Romania Russian Federation Rwanda Sao Tome and Principe Senegal Serbia Slovakia Slovenia Republic of Somalia Spain Suriname Sweden Syrian Arab Republic Tajikistan Tahiti Togo Tunisia Turkey Turkmenistan Ukraine Uzbekistan Vanuatu Vietnam Wallis and Futuna Zai
10. Poland Portugal Reunion Romania Russian Federation Rwanda Sao Tome and Principe Senegal Serbia Slovakia Slovenia Republic of Somalia Spain Suriname Sweden Syrian Arab Republic Tajikistan Tahiti Togo Tunisia Turkey Turkmenistan Ukraine Uzbekistan Vanuatu Vietnam Wallis and Futuna Zaire Copyright Lenovo 2011 119 Power cord part number Used in these countries and regions 41R3220 or 41R3221 Bangladesh Lesotho Macao S A R of China Maldives Namibia Nepal Pakistan Samoa South Africa Sri Lanka Swaziland Uganda 41R3224 or 41R3225 Abu Dhabi Bahrain Botswana Brunei Darussalam Channel Islands Cyprus Dominica Gambia Ghana Grenada Guyana Hong Kong S A R of China Iraq Ireland Jordan Kenya Kuwait Liberia Malawi Malaysia Malta Myanmar Burma Nigeria Oman Qatar Saint Kitts and Nevis Saint Lucia Saint Vincent and the Grenadines Saudi Arabia Seychelles Sierra Leone Singapore Sudan Tanzania United Republic of Trinidad and Tobago United Arab Emirates Dubai United Kingdom Yemen Zambia Zimbabwe 41R3260 or 41R3261 Korea Democratic People s Republic of Korea Republic of Power cord part number Used in these countries and regions 42T4400 or 42T4406 Thailand 4275004 42T5089 or 54Y8258 Antigua and Barbuda Aruba Bahamas Barbados Belize Bermuda Bolivia Canada Cayman Islands Costa Rica Colombia Cuba Dominican Republic Ecuador El Salvador Guam Guatemala Haiti
11. Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Open the computer cover See Opening the computer cover on page 30 3 Locate the Clear CMOS Recovery jumper on the system board See Locating parts on the system board on page 11 4 Remove any cables that impede access to the Clear CMOS Recovery jumper 5 Move the jumper from the standard position pin 1 and pin 2 to the maintenance position pin 2 and pin 3 6 Reconnect any cables that were disconnected and reinstall the PCI card if removed 7 Close the computer cover and reconnect the power cords for the computer and monitor to electrical outlets See Completing the parts replacement on page 68 8 Turn on the computer and then insert the POST and BIOS update flash update disc into the optical drive The recovery session begins The recovery session will take two to three minutes During this time you will hear a series of beeps 9 After the recovery session is completed the series of beeps will end and the system will automatically turn off Remove the disc from the optical drive before the system completely turns off 10 Repeat step 1 through step 4 11 Move the Clear CMOS Recovery jumper back to the standard position pin 1 and pin 2 12 Reconnect any cables that were disconnected and reinsta
12. Replacement parts approved for customer installation are referred to as Customer Replaceable Units or CRUs Lenovo provides documentation with instructions when it is appropriate for customers to install options or replace CRUs You must closely follow all instructions when installing or replacing parts The Off state of a power indicator does not necessarily mean that voltage levels inside a product are zero Before you remove the covers from a product equipped with a power cord always make sure that the power is turned off and that the product is unplugged from any power source For more information on CRUs refer to the ThinkCentre User Guide for this product If you have any questions or concerns contact the Customer Support Center Although there are no moving parts in your computer after the power cord has been disconnected the following warnings are required for your safety Dancer Hazardous moving parts Keep fingers and other body parts away CAUTION Before replacing any CRUs turn off the computer and wait three to five minutes to let the computer cool before opening the cover Static electricity prevention Static electricity although harmless to you can seriously damage computer components and options Improper handling of static sensitive parts can cause damage to the part When you unpack an option Copyright Lenovo 2011 vii or CRU do not open the static protective package containing the part until the ins
13. Replacing the heat sink and fan assembly on page 38 Figure 29 Reinstalling the heat sink and fan assembly with the fan duct 13 Reconnect all cables that were disconnected from the system board What to do next e To work with another piece of hardware go to the appropriate section e To complete the replacement go to Completing the parts replacement on page 68 Replacing the hard disk drive Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information in the ThinkCentre Safety and Warranty Guide that came with your computer To obtain a copy of the ThinkCentre Safety and Warranty Guide go to http www lenovo com support This section provides instructions on how to replace the hard disk drive if your computer has one For computer models that do not have an internal hard disk drive and use a remote hard disk drive accessed through the SMC Storage Array contact your network or storage administrator To replace the hard disk drive do the following 1 Turn off the computer and disconnect all power cords from electrical outlets 2 Open the computer cover See Opening the computer cover on page 30 3 Locate the hard disk drive See Locating components on page 10 Chapter 5 Installing or replacing hardware 49 4 Pull on the handle of the hard disk drive bracket as shown and then lift the hard disk drive bracket up fr
14. you can adjust your power settings to achieve the best balance between system performance and power saving ThinkVantage Rescue and Recovery The ThinkVantage Rescue and Recovery program is a one button recovery and restore solution that includes a set of self recovery tools to help you diagnose computer problems get help and recover from system crashes even if you cannot start the Windows operating system Note If the Enhanced Backup and Restore icon in the Lenovo ThinkVantage Tools program is dimmed it indicates that you need to install the ThinkVantage Rescue and Recovery program manually before enabling its features To install the ThinkVantage Rescue and Recovery program do the following 1 Click Start gt All Programs gt Lenovo ThinkVantage Tools and double click Enhanced Backup and Restore 2 Follow the instructions on the screen 6 ThinkCentre User Guide 3 When the installation process completes the Enhanced Backup and Restore icon is activated ThinkVantage System Update The ThinkVantage System Update program helps you keep the software on your computer up to date by downloading and installing software packages ThinkVantage applications device drivers BIOS updates and other third party applications Adobe Reader The Adobe Reader program is a tool used to view print and search PDF documents Antivirus software Your computer comes with antivirus software that you can use to detect and eliminate viruse
15. 41R3177 Argentina Paraguay Uruguay 41R3184 41R3185 or 54Y8257 Antigua and Barbuda Aruba Bahamas Barbados Belize Bermuda Bolivia Canada Cayman Islands Costa Rica Colombia Cuba Dominican Republic Ecuador El Salvador Guam Guatemala Haiti Honduras Jamaica Mexico Micronesia Federal States of Montserrat Netherlands Antilles Nicaragua Panama Peru Philippines Thailand Turks and Caicos Islands United States Venezuela Virgin Islands 41R3196 or 41R3197 Australia Fiji Kiribati Nauru New Zealand Papua New Guinea 41R3208 41R3209 or 54Y8259 Afghanistan Albania Algeria Andorra Angola Armenia Austria Azerbaijan Belarus Belgium Benin Bosnia and Herzegovina Bulgaria Burkina Faso Burundi Cambodia Cameroon Cape Verde Central African Republic Chad Comoros Congo Democratic Republic of Congo Republic of C te d Ivoire Ivory Coast Croatia Republic of Czech Republic Djibouti Egypt Equatorial Guinea Eritrea Estonia Ethiopia Finland France French Guyana French Polynesia Gabon Georgia Germany Greece Guadeloupe Guinea Guinea Bissau Hungary Iceland Indonesia Iran Kazakhstan Kyrgyzstan Laos People s Democratic Republic of Latvia Lebanon Lithuania Luxembourg Macedonia former Yugoslav Republic of Madagascar Mali Martinique Mauritania Mauritius Mayotte Moldova Republic of Monaco Mongolia Montenegro Morocco Mozambique Netherlands New Caledonia Niger Norway
16. 80 static sensitive devices handling 29 system management 1 programs 83 system board connectors 11 locating parts 11 locations 11 memory module 35 system board components and drives accessing 32 system fan assembly replacing 59 T temporary startup device 80 the BIOS updating flashing 83 84 ThinkVantage productivity center 111 trademarks 124 troubleshooting basic 91 troubleshooting diagnostics 91 U updating flashing the BIOS 83 system programs 83 updating flashing the BIOS 84 USB connector 9 using a rescue medium creating and 72 diagnostic programs 112 documentation 112 other services 113 passwords 77 Setup Utility 77 V VGA monitor connector 9 video subsystem 1 viewing and changing settings 77 Ww warranty information 112 workspace backup and recovery 71 Copyright Lenovo 2011 127 128 ThinkCentre User Guide lenovo Part Number 0A23254 Printed in USA 1P P N 0A23254
17. Smart performance choices You can adjust the acoustic and thermal performance of your computer through the Smart Performance Choice menu Two choices are available e Better Acoustic Performance default choice e Better Thermal Performance By enabling Better Acoustic Performance your computer will run with less noise at a normal thermal level By enabling Better Thermal Performance your computer will run at a better thermal level with normal acoustic performance To switch between better acoustic performance and better thermal performance do the following 1 Start the Setup Utility program See Starting the Setup Utility program on page 77 From the Setup Utility program main menu select Power Select Smart Performance Choice The Smart Performance Choice window is displayed Select Better Acoustic Performance or Better Thermal Performance as desired a A WwW N Press F10 to save your setting and exit the Setup Utility program See Exiting from the Setup Utility program on page 81 Exiting from the Setup Utility program After you finish viewing or changing settings press Esc to return to the Setup Utility program main menu You might have to press Esc several times Do one of the following e If you want to save the new settings press F10 to save and exit the Setup Utility program e If you do not want to save the settings select Exit gt Discard Changes and Exit e If you want to return to the default
18. a PCI card do one of the following e Ifyou are installing a PCI card remove the appropriate metal slot cover e If you are replacing an old PCI card grasp the old card that is currently installed and gently pull it out of the slot Figure 11 Removing a PCI card Notes Chapter 5 Installing or replacing hardware 33 a The card fits tightly into the card slot If necessary alternate moving each side of the card a small amount until it is removed from the card slot b If the card is held in place by a retaining latch press the card retaining latch Jj as shown to disengage the latch Grasp the card and gently pull it out of the slot 5 Remove the new PCI card from its static protective package 6 Install the new card into the appropriate card slot on the system board and rotate the card retainer to the closed position See Locating parts on the system board on page 11 Figure 12 Installing the PCI card What to do next e To work with another piece of hardware go to the appropriate section e To complete the installation or replacement go to Completing the parts replacement on page 68 34 ThinkCentre User Guide Installing or replacing a memory module Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information in the ThinkCentre Safety and Warranty Guide that came with your computer To obtain a copy of the T
19. and provides easy access to various tools to help you work more easily and securely Note The Lenovo ThinkVantage Tools program is only available on computers that have an internal hard disk drive a Windows 7 operating system and software programs provided from Lenovo To access the Lenovo ThinkVantage Tools program click Start gt All Programs gt Lenovo ThinkVantage Tools ThinkVantage Productivity Center The ThinkVantage Productivity Center program contains information sources and tools designed to make computing easy and secure It provides easy access to various technologies such as e Client Security Solution e Power Manager e Productivity Center e Product Recovery e Rescue and Recovery e System Update Note The ThinkVantage Productivity Center program is only available on computers that have an internal hard disk drive a preinstalled Windows Vista operating system and software programs provided by Lenovo To access the ThinkVantage Productivity Center program click Start gt All Programs gt ThinkVantage gt Productivity Center Lenovo Welcome The Lenovo Welcome program introduces you to some innovative built in features of Lenovo and guides you through a few important setup tasks to help you make the most of your computer Note The Lenovo Welcome program is only available on computers that have an internal hard disk drive and software provided by Lenovo Help and Support The Windows Help and Support in
20. disc This section provides instructions on how to run the diagnostic program from a diagnostic disc that you created To run the diagnostic program from a diagnostic disc that you created do the following 1 Make sure the optical drive you want to use is set as the first boot device in the startup device sequence See Selecting or changing the startup device sequence on page 80 2 Make sure the computer is turned on and then insert the disc into the optical drive The diagnostic program opens Note You can insert the disc into the optical drive when you are setting the startup device sequence However if you insert the disc into the optical drive when you have already entered the operating system you need to restart the computer to access the diagnostic program 3 Follow the instructions on the screen to select the diagnostic test you want to run Note For additional help press the F1 key 4 Remove the diagnostic disc from the optical drive when you complete the diagnostic process 110 ThinkCentre User Guide Chapter 11 Getting information help and service This chapter contains information about help service and technical assistance for products manufactured by Lenovo Information resources You can use the information in this section to access useful resources relating to your computing needs Lenovo ThinkVantage Tools The Lenovo ThinkVantage Tools program guides you to a host of information sources
21. do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 46 ThinkCentre User Guide 2 Open the computer cover See Opening the computer cover on page 30 3 Locate the system board and disconnect all cables connected to the system board See Locating parts on the system board on page 11 4 Remove the heat sink and fan assembly with the fan duct See Replacing the heat sink and fan assembly on page 38 Note Do not let the thermal grease on the bottom of the heat sink and fan assembly get in contact with anything 5 Lift the small handle J and open the retainer J to access the microprocessor An Figure 26 Accessing the microprocessor 6 Lift the microprocessor straight up and out of the microprocessor socket
22. environment Check with your LAN administrator for the necessary networking software The adapter stops working for no apparent reason Symptom The adapter stops working for no apparent reason Action The network driver files may be corrupt or missing Update the driver by referring to the Solution description for the procedure to make sure that the correct device driver is installed The Wake on LAN feature is not working Symptom The Wake on LAN WOL feature is not working Actions e Make sure that WOL is enabled in the BIOS Setup Utility program e If it is check with your LAN administrator for the necessary settings If your computer is a Gigabit Ethernet model and you use a speed of 1000 Mbps the connection fails or errors occur Symptom If your computer is a Gigabit Ethernet model and you use a speed of 1000 Mbps the connection fails or errors occur Actions e Use Category 5 wiring and make sure that the network cable is securely connected e Connect to a 1000 BASE T hub switch not 1000 BASE X If your computer is a Gigabit Ethernet model it cannot connect to the network at 1000 Mbps Instead it connects at 100 Mbps Symptom If your computer is a Gigabit Ethernet model it cannot connect to the network at 1000 Mbps Instead it connects at 100 Mbps Actions e Try another cable e Make sure that the link partner is set to auto negotiate e Make sure that the switch is 802 3ab compliant gigabit over copp
23. indicate that the product is not to be thrown away but rather reclaimed upon end of life per this Directive Users of electrical and electronic equipment EEE with the WEEE marking per Annex IV of the WEEE Directive must not dispose of end of life EEE as unsorted municipal waste but use the collection framework available to them for the return recycle recovery of WEEE and minimize any potential effects of EEE on the environment and human health due to the presence of hazardous substances For additional WEEE information go to http www lenovo com lenovo environment Japan recycling statements Collecting and recycling a disused Lenovo computer or monitor If you are a company employee and need to dispose of a Lenovo computer or monitor that is the property of the company you must do so in accordance with the Law for Promotion of Effective Utilization of Resources Computers and monitors are categorized as industrial waste and should be properly disposed of by an industrial waste disposal contractor certified by a local government In accordance with the Law for Promotion of Effective Utilization of Resources Lenovo Japan provides through its PC Collecting and Recycling Services for the collecting reuse and recycling of disused computers and monitors For details go to http www ibm com jp pc service recycle pcrecycle Pursuant to the Law for Promotion of Effective Utilization of Resources the collecting and recycling of home us
24. interfere with proper cooling Operating environment The optimal environment in which to use your computer is 10 C 35 C 60 F 95 F with humidity ranging between 35 and 80 If your computer is stored or transported in temperatures less than 10 C 50 F allow the cold computer to rise slowly to an optimal operating temperature of 10 C 35 C 50 F 95 F before use This process could take two hours in extreme conditions Failure to allow your computer to rise to an optimal operating temperature before use could result in irreparable damage to your computer If possible place your computer in a well ventilated and dry area without direct exposure to sunshine Keep electrical appliances such as an electric fan radio high powered speakers air conditioner and microwave oven away from your computer because the strong magnetic fields generated by these appliances can damage the monitor and data on the hard disk drive Do not place any beverages on top of or beside the computer or other attached devices If liquid is spilled on or in the computer or an attached device a short circuit or other damage might occur Do not eat or smoke over your keyboard Particles that fall into your keyboard can cause damage Modem safety information CAUTION To reduce the risk of fire use only No 26 AWG or larger for example No 24 AWG telecommunication line cord listed by Underwriters Laboratories UL or certified by the Canadian Standar
25. module EJ Cover presence switch Intrusion switch El Optical drive EQ Hard disk drive H Front audio and USB assembly PCI card installed in some models i Front bezel Heat sink fan duct 10 ThinkCentre User Guide Locating parts on the system board Figure 4 System board parts locations on page 11 shows the locations of the parts on the system board Su f 7 u z 23 geil l IM a a ETT a 27 E 25 Zu s A 24 W B y jm eS ay m mm mm Figure 4 System board parts locations EJ 4 pin power connector eSATA connector E Microprocessor Power fan connector EJ Microprocessor fan connector Front panel connector for connecting power switch and LED indicators EJ Memory slot 1 DIMM1 Front USB connector 1 for connecting USB port 1and 2 on the front bezel E Memory slot 2 DIMM2 Front USB connector 2 for connecting additional USB devices Gi Memory slot 3 DIMM3 EIJ Serial COM2 connector Memory slot 4 DIMM4 Inter
26. near you Lenovo Support Web site Technical support information is available at http www lenovo com support This portal is updated with the latest information about the following subjects Downloads and Drivers Download drivers flash BIOS and update your software Warranty Check your warranty status and upgrade your warranty Technical Support Click Need Help for self help tips to help diagnose a problem ThinkVantage Learn more about ThinkVantage software to improve productivity and reduce cost Lenovo Forums Search the community knowledge base for your computer to share and discover information with other users User Guides amp Manuals Read or print any publications related to your product Help and service This section contains information about obtaining help and service Using the documentation and diagnostic programs If you experience a problem with your computer see Chapter 10 Troubleshooting and diagnostics on page 91 For information on additional resources to help you troubleshoot your computer problem see Information resources on page 111 112 ThinkCentre User Guide If you suspect a software problem see the documentation that comes with the operating system or software program including readme files and online help Most computers come with a set of diagnostic programs that help you identify hardware problems For instructions on using the diagnostic programs see Diagnostic progra
27. of the ThinkCentre Safety and Warranty Guide go to http www lenovo com support Notes 1 Use only computer parts provided by Lenovo 2 When installing or replacing an option use the appropriate instructions in this section along with the instructions that come with the option Installing external options You can connect external options to your computer such as external speakers a printer or a scanner For some external options you must install additional software in addition to making the physical connection When installing an external option see Locating connectors on the front of your computer on page 7 and Locating connectors on the rear of your computer on page 8 to identify the required connector Then use the instructions that come with the option to help you make the connection and install any software or device drivers that are required for the option Copyright Lenovo 2011 29 Opening the computer cover Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information in the ThinkCentre Safety and Warranty Guide that came with your computer To obtain a copy of the ThinkCentre Safety and Warranty Guide go to http www lenovo com support This section provides instructions on how to open the computer cover CAUTION Turn off the computer and wait three to five minutes to let the computer cool before opening the computer cove
28. precautions to avoid static electricity damage e Limit your movement Movement can cause static electricity to build up around you e Always handle parts and other computer components carefully Handle PCI cards memory modules system boards and microprocessors by the edges Never touch any exposed circuitry e Prevent others from touching the parts and other computer components e Before you replace a new part touch the static protective package containing the part to a metal expansion slot cover or other unpainted metal surface on the computer for at least two seconds This reduces static electricity in the package and your body e When possible remove the new part from the static protective packaging and install it directly in the computer without setting the part down When this is not possible place the static protective package that the part came in on a smooth level surface and place the part on it e Do not place the part on the computer cover or other metal surface Installing or replacing hardware This section provides instructions on how to install or replace hardware for your computer You can expand the capabilities of your computer and maintain your computer by installing or replacing hardware Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information in the ThinkCentre Safety and Warranty Guide that came with your computer To obtain a copy
29. program is not currently installed on your computer you can download it from the Lenovo Support Web site at http www lenovo com support Cleaning and maintenance With appropriate care and maintenance your computer will serve you reliably The following topics offer information to help you keep your computer in top working order e Basics on page 86 e Cleaning your computer on page 87 Computer on page 87 Keyboard on page 87 Optical mouse on page 87 Display screen on page 87 e Good maintenance practices on page 88 Basics Here are some basic points about keeping your computer functioning properly e Keep your computer in a clean dry environment Make sure it rests on a flat steady surface e Do not place items on top of the monitor or cover any of the vents in the monitor or computer These vents provide airflow to keep your computer from overheating e Keep food and drinks away from all parts of your computer Food particles and spills might make the keyboard and mouse stick and unusable 86 ThinkCentre User Guide e Do not get the power switches or other controls wet Moisture can damage these parts and cause an electrical hazard e Always disconnect a power cord by grasping the plug but not the cord Cleaning your computer It is a good practice to clean your computer periodically to protect the surfaces and ensure trouble free operation CAUTION Be sure to turn o
30. settings press F9 to load the default settings Chapter 7 Using the Setup Utility program 81 82 ThinkCentre User Guide Chapter 8 Updating system programs This chapter provides information about updating the POST and BIOS and how to recover from a POST and BIOS update failure Using system programs System programs are the basic layer of software built into your computer System programs include the POST the BIOS and the Setup Utility program The POST is a set of tests and procedures that are performed each time you turn on your computer The BIOS is a layer of software that translates instructions from other layers of software into electrical signals that the computer hardware can execute You can use the Setup Utility program to view or change the configuration settings of your computer See Chapter 7 Using the Setup Utility program on page 77 for detailed information Your computer system board has a module called electrically erasable programmable read only memory EEPROM also referred to as flash memory You can easily update the POST the BIOS and the Setup Utility program by starting your computer with a system program update disc or running a special update program from your operating system Lenovo might make changes and enhancements to the POST and BIOS When updates are released they are available as downloadable files on the Lenovo Web site at http Awww lenovo com Instructions for using the POST and BIOS u
31. that the power outlet provides the correct voltage and current for the product you are installing Carefully connect and disconnect the equipment from the electrical outlet External devices Do not connect or disconnect any external device cables other than Universal Serial Bus USB and 1394 cables while the computer power is on otherwise you might damage your computer To avoid possible damage to attached devices wait at least five seconds after the computer is shut down to disconnect external devices Heat and product ventilation Computers power adapters and many accessories can generate heat when turned on and when batteries are charging Always follow these basic precautions e Do not leave your computer power adapter or accessories in contact with your lap or any part of your body for an extended period when the products are functioning or when the battery is charging Your computer power adapter and many accessories produce some heat during normal operation Extended contact with the body could cause discomfort or potentially a skin burn e Do not charge the battery or operate your computer power adapter or accessories near flammable materials or in explosive environments e Ventilation slots fans and heat sinks are provided with the product for safety comfort and reliable operation These features might inadvertently become blocked by placing the product on a bed sofa carpet or other flexible surface Never
32. the appropriate application subfolder 6 In the application subfolder look for a SETUP EXE file or other appropriate EXE files for setup Double click the file and follow the instructions on the screen to complete the installation Reinstalling device drivers To reinstall a device driver for an option you installed refer to the documentation that comes with the option When you reinstall device drivers you are changing the current configuration of your computer Reinstall device drivers only when it is necessary to correct a problem with your computer For more information about reinstalling device drivers that came with your computer see Reinstalling preinstalled applications and device drivers on page 73 Solving recovery problems If you are unable to access the Rescue and Recovery workspace or the Windows environment do one of the following e Use a rescue medium to start the Rescue and Recovery workspace See Creating and using a rescue medium on page 72 e Use recovery media if all other methods of recovery have failed and you need to restore the hard disk drive to the factory default settings See Creating and using recovery media on page 69 Note If you are unable to access the Rescue and Recovery workspace or the Windows environment from a rescue medium or recovery media you might not have the rescue device an internal hard disk drive a disc a USB hard disk drive or other external devices set
33. unauthorized access intrusions and Internet attacks It also protects your privacy For more information about how to use the firewall program refer to the help system of your firewall program The Windows operating system preinstalled on your computer provides the Windows Firewall For details on using the Windows Firewall refer to Help and Support on page 111 Protecting data against viruses Your computer is preinstalled with an antivirus program to help you guard against detect and eliminate viruses Lenovo provides a full version of antivirus software on your computer with a free 30 day subscription After 30 days you must renew the license to continue receiving the antivirus software updates Note Virus definition files must be kept up to date to guard against new viruses For more information about how to use your antivirus software refer to the help system of your antivirus software 28 ThinkCentre User Guide Chapter 5 Installing or replacing hardware This chapter provides instructions on how to install or replace hardware for your computer Handling static sensitive devices Do not open the static protective package containing the new part until the defective part has been removed from the computer and you are ready to install the new part Static electricity although harmless to you can seriously damage computer components and parts When you handle parts and other computer components take these
34. window opens Verify that the Balance settings are set correctly If these actions do not correct the problem you might have a failing speaker Have the speaker serviced If you need technical assistance see Chapter 11 Getting information help and service on page 111 No audio in DOS applications or games Symptom No audio in DOS applications or games Actions e Make sure the DOS application or game is configured to use SoundBlaster Pro or SoundBlaster emulation Refer to the documentation that comes with the application or game for instructions on setting sound card settings e f these actions do not correct the problem run the diagnostic programs see Diagnostic programs on page 109 for instructions If you need technical assistance see Chapter 11 Getting information help and service on page 111 94 ThinkCentre User Guide CD problems Select your symptom from the following list e An audio disc or AutoPlay enabled disc does not automatically play when it is inserted into a CD drive on page 95 e A CD or DVD does not work on page 95 e Unable to use a startable bootable recovery medium such as the Product Recovery CD to start your computer on page 95 An audio disc or AutoPlay enabled disc does not automatically play when it is inserted into a CD drive Symptom An audio disc or AutoPlay enabled disc does not automatically play when it is inserted into a CD drive Actions e I
35. you set up understand maintain and enhance your computer Note The ThinkVantage Productivity Center program is only available on computers preinstalled with the Windows Vista operating system from Lenovo For more information see ThinkVantage Productivity Center on page 111 Lenovo Welcome The Lenovo Welcome program introduces you to some innovative built in features of Lenovo and guides you through a few important setup tasks to help you make the most of your computer Fingerprint Software The integrated fingerprint reader provided on some keyboards enables you to enroll your fingerprint and associate it with your power on password hard disk drive password and Windows password As a result Chapter 1 Product overview 5 fingerprint authentication can replace passwords and enable simple and secure user access A fingerprint reader keyboard is available with select computers or can be purchased for computers that support this option Lenovo ThinkVantage Toolbox The Lenovo ThinkVantage Toolbox program helps you maintain your computer improve computing security diagnose computer problems get familiar with the innovative technologies provided by Lenovo and get more information about your computer See Lenovo ThinkVantage Toolbox on page 109 for detailed information Product Recovery The Product Recovery program enables you to restore the contents of the hard disk drive to the factory default settings Thin
36. your computer the installed operating system and the language of the operating system to determine what updates are available for your computer The System Update program then displays a list of update packages and categorizes each update as critical recommended and optional to help you understand the importance You have complete control of which updates to download and install After you select the update packages you want the System Update program automatically downloads and installs the updates without any further intervention from you The System Update program is preinstalled on most Lenovo computers and is ready to run The only prerequisite is an active Internet connection You can start the program manually or you can use the schedule feature to enable the program to search for updates automatically at specified intervals You also can predefine scheduled updates to search by severity critical updates critical and recommended updates or all updates so the list you choose from contains only those update types that are of interest to you If the System Update program came with your computer you can open it by completing the following procedure On the Windows Vista operating system do the following 1 Click Start gt All Programs gt ThinkVantage 2 Click System Update On the Windows 7 operating system do the following 1 Click Start gt Lenovo ThinkVantage Tools 2 Double click Update and Drivers If the System Update
37. 000 Mbps integrated Ethernet controller e PCI Fax modem some models System management features e Ability to store power on self test POST hardware test results Copyright Lenovo 2011 1 e Desktop Management Interface DMI Desktop Management Interface provides a common path for users to access information about all aspects of a computer including processor type installation date attached printers and other peripherals power sources and maintenance history e Intel Active Management Technology AMT available on some models Intel Active Management Technology is hardware and firmware technology that builds certain functionality into computers in order to make them easier and less expensive for businesses to monitor maintain update upgrade and repair e Intel Matrix Storage Manager Intel Matrix Storage Manager is a device driver that provides support for SATA RAID 5 arrays and SATA RAID 10 arrays on specific Intel chipset system boards to facilitate increased hard disk performance e Preboot Execution Environment PXE The Preboot Execution Environment is an environment to start computers using a network interface independent of data storage devices such as the hard disk drive or installed operating systems e Secure Managed Client SMC some models Some computers are clients for the SMC Storage Array solution which means they do not have internal hard disk drives and software provided by Lenovo e Smart Pe
38. 07 e USB problems on page 108 Audio problems Select your symptom from the following list e No audio in Windows on page 93 e An audio disc or AutoPlay enabled disc does not automatically play when it is inserted into a drive on page 94 e Sound comes from one external speaker only on page 94 e No audio in DOS applications or games on page 94 No audio in Windows Symptom No audio in Windows Actions e If you are using powered external speakers that have an On Off control verify that the On Off control is set to the On position and the speaker power cable is connected to a properly grounded functional ac electrical outlet e f your external speakers have a volume control verify that the volume control is not set too low Chapter 10 Troubleshooting and diagnostics 93 e Double click the speaker icon in the Windows notification area A master volume control window opens Verify that the Mute settings are not checked and none of the volume settings is set too low e Some models have a front audio panel you can use to adjust volume If you have a front audio panel verify that the volume is not set too low e Verify that your external speakers and headphones if used are connected to the correct audio connector on the computer Most speaker cables are color coded to match the connector Note When external speaker or headphone cables are attached to the audio connector the internal speaker if pr
39. CER TN TA Q QO it Se 6 OOo Sn ooroo ma N SD JS D DR o 3 N a OOGo ee E SS ti I Il 091 ROA OQO Lo Bos QO AR n Qe amp O4 it Xo K O00 age m Figure 2 Rear connector locations Power cord connector ETJ PC Express x1 card slot E Serial port Serial port 1 PCI card slots USB connectors 2 EJ VGA monitor connector Optional serial port serial port 2 E DisplayPort connector Cable lock slots 2 H USB connectors USB port 3 to 8 Ethernet connector i Microphone connector Integrated cable lock Kingston lock slot El Audio line out connector Cover release button E Audio line in connector PS 2 keyboard and mouse connectors optional EZ PCI Express x16 graphics card slot 8 ThinkCentre User Guide Connector Audio line in connector Audio line out connector DisplayPort connector Ethernet connector Microphone connector Serial port PS 2 keyboard connector optional PS 2 mouse connector optional USB connector VGA monitor connector Description Used to receive audio signals from an external audio device such as a stereo system When you attach an external audio device a cable is connected between the audio line out connector of the device and the audio line in connector of the computer Used to send audio signals from the computer to external devices such as powered stereo speakers speakers with built in amplifiers headphones multimedia keyboards or the audio line in co
40. Figure 27 Removing the microprocessor Notes a Your microprocessor and socket might look different from the one illustrated Chapter 5 Installing or replacing hardware 47 b Note the orientation of the microprocessor in the socket You can either look for the small triangle on one corner of the microprocessor or note the orientation of the notches E on the microprocessor This is important when installing the new microprocessor on the system board c Touch only the edges of the microprocessor Do not touch the gold contacts on the bottom d Do not drop anything onto the microprocessor socket while it is exposed The socket pins must be kept as clean as possible 7 Make sure that the small handle is in the raised position and the microprocessor retainer is fully open 8 Remove the protective cover that protects the gold contacts of the new microprocessor 9 Hold the new microprocessor by its sides and align the small triangle on one corner of the new 10 11 48 microprocessor with the corresponding small triangle on one corner of the microprocessor socket Lower the new microprocessor straight down into the microprocessor socket on the system board Figure 28 Installing the microprocessor Close the microprocessor retainer and lock it into position with the small handle to secure the new microprocessor in the socket ThinkCentre User Guide 12 Reinstall the heat sink and fan assembly with the fan duct as shown See
41. Getting information help and service on page 111 Keyboard mouse or pointing device problems Select your symptom from the following list e All or some keys on the keyboard do not work on page 97 e The mouse or pointing device does not work on page 98 e The pointer on the screen does not move smoothly with the mouse on page 98 e The fingerprint reader does not work on page 98 e The wireless keyboard does not work on page 99 All or some keys on the keyboard do not work Symptom All or some keys on the keyboard do not work Actions e Verify that the keyboard cable is securely connected to the correct connector on the computer Chapter 10 Troubleshooting and diagnostics 97 e If you are using an Enhanced Performance USB keyboard and one or more of the Rapid Access buttons are the only keys that are not working these buttons might have been disabled or have not been assigned to a function Use the help system in the Enhanced Performance Customization Keyboard program to help diagnose problems with the Rapid Access buttons e On the Windows Vista operating system do the following 1 Click Start gt Control Panel 2 Click Hardware and Sound 3 In the Keyboard topic click Check keyboard status 4 Click Properties for keyboard details and to see if the keyboard is working properly or not e On the Windows 7 operating system do the following 1 Click Start gt Control Panel 2 Click Har
42. When the POST detects that the hard disk drive has been removed from your computer or the memory module size has decreased an error message will be displayed when you start the computer and you will be prompted to do one of the following e Press F1 to enter the Setup Utility program Note After you enter the Setup Utility program select Save Changes and Exit at the bottom of the screen The error message will not be displayed again e Press F2 to bypass the error message and log in to the operating system Viewing and changing settings The Setup Utility program menu lists various items about the system configuration To view or change settings start the Setup Utility program See Starting the Setup Utility program on page 77 Then follow the instructions on the screen You can use either the keyboard or the mouse to navigate through BIOS menu choices The keys used to perform various tasks are displayed at the bottom of each screen Using passwords By using the Setup Utility program you can set passwords to prevent unauthorized access to your computer and data The following types of passwords are available e Power On Password e Administrator Password e Hard Disk Password You do not have to set any passwords to use your computer However using passwords improves computing security If you decide to set any passwords read the following sections Copyright Lenovo 2011 77 Password considerations A password ca
43. Windows license permits you to create only one data medium so it is important that you store the recovery media in a safe place after you have made them Creating recovery media This section provides instructions on how to create recovery media on different operating systems Copyright Lenovo 2011 69 Note On the Windows 7 operating system you can create recovery media using discs or external USB storage devices On the Windows Vista operating systems you can create recovery media using only discs so this operation is also called creating Product Recovery discs e To create recovery media on the Windows 7 operating system click Start gt All Programs gt Lenovo ThinkVantage Tools gt Factory Recovery Disks Then follow the instructions on the screen e To create Product Recovery discs on the Windows Vista operating system click Start gt All Programs gt ThinkVantage gt Create Product Recovery Media Then follow the instructions on the screen Using recovery media This section provides instructions on how to use recovery media on the Windows 7 operating system On the Windows 7 operating system and the Windows Vista operating system you can use recovery media to restore the contents of the hard disk drive to the factory default state Also you can use recovery media to put the computer in an operational state after all other methods of hard disk drive recovery have failed Attention When you use recovery media to
44. able and the power cable to the rear of the optical drive What to do next e To work with another piece of hardware go to the appropriate section e To complete the installation or replacement go to Completing the parts replacement on page 68 Installing or replacing the card reader Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information in the ThinkCentre Safety and Warranty Guide that came with your computer To obtain a copy of the ThinkCentre Safety and Warranty Guide go to http www lenovo com support This section provides instructions on how to install or replace the card reader Note The card reader is only available in some models For new installation see Installing the card reader on page 54 For replacement see Replacing the card reader on page 57 Installing the card reader To install the card reader do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 54 ThinkCentre User Guide Open the computer cover See Opening the computer cover on page 30 Remove the front bezel See Removing and reinstalling the front bezel on page 30 Locate the card reader drive bay See Locating internal drives on page 12 Note You might have to rem
45. ace is clean and not scratched e Check the disc or package for regional coding You might need to purchase a disc with coding for the region where you are using your computer If these actions do not correct the problem run the diagnostic programs see Diagnostic programs on page 109 for instructions If you need technical assistance see Chapter 11 Getting information help and service on page 111 No audio or intermittent audio while playing DVD movie Symptom No audio or intermittent audio while playing DVD movie Actions e Check the volume control settings on your computer and on your speakers e Make sure that the disc surface is clean and not scratched e Check all cable connections to and from the speakers e Use the DVD menu for the video to select a different audio track If these actions do not correct the problem run the diagnostic programs see Diagnostic programs on page 109 for instructions If you need technical assistance see Chapter 11 Getting information help and service on page 111 Playback is very slow or choppy Symptom Playback is very slow or choppy Actions e Disable any background programs such as AntiVirus or Desktop Themes 96 ThinkCentre User Guide e Ensure that video resolution is set to less than 1152 x 864 If these actions do not correct the problem run the diagnostic programs see Diagnostic programs on page 109 for instructions If you need technica
46. ad and install the device driver Updating your operating system Microsoft makes updates available for the various Windows operating systems through the Microsoft Windows Update Web site The Web site automatically determines what Windows updates are available for your specific computer and lists those updates only Updates could include security fixes new versions of Windows components Such as Media Player fixes to other portions of the Windows operating system or enhancements Attention Do not download updated device drivers from the Windows Web site The device drivers provided on the Windows Web site have not been tested by Lenovo and using them might cause unexpected problems Obtain updated device drivers from Lenovo See Getting the latest device drivers for your computer on page 85 for more information To access the Microsoft Windows Update site do the following 1 Go to http windowsupdate microsoft com 2 Follow the instructions on the screen Using System Update The System Update program helps you keep the software on your computer up to date Update packages are stored on Lenovo servers and can be downloaded from the Lenovo Support Web site Update packages Copyright Lenovo 2011 85 can contain applications device drivers BIOS flashes or software updates When the System Update program connects to the Lenovo Support Web site the System Update program automatically recognizes the machine type and model of
47. age 30 3 Remove the front bezel by releasing the three plastic tabs and pivoting the front bezel outward Figure 46 Removing the front bezel 4 Locate the internal speaker See Locating components on page 10 5 Disconnect the internal speaker cable from the internal speaker connector on the system board See Locating parts on the system board on page 11 Chapter 5 Installing or replacing hardware 63 6 Remove the screw that secures the cover presence switch intrusion switch and remove the cover presence switch from the chassis Figure 47 Removing the cover presence switch 64 ThinkCentre User Guide 7 Push the internal speaker outward through the hole Fl to disengage it from the two metal tabs on the chassis Then slide the internal speaker to the right to remove it from the chassis Figure 48 Removing the internal speaker 8 Align the new internal speaker with the two metal clips on the chassis and then slide the speaker as shown until it snaps into position Chapter 5 Installing or replacing hardware 65 Figure 49 Installing the new internal speaker 9 Reconnect the internal speaker cable to the system board See Locating parts on the system board on page 11 10 Position the cover presence switch so that the screw hole in the cover presence switch is aligned with the corresponding hole in the chassis 66 ThinkCentre Use
48. al assistance see Chapter 11 Getting information help and service on page 111 Diagnostic programs Diagnostic programs are used to test hardware components of your computer Diagnostic programs can also report operating system controlled settings that interfere with the correct operation of your computer You can use the preinstalled Lenovo ThinkVantage Toolbox program to diagnose computer problems if your computer is running the Windows operating system Notes 1 You can also download the PC Doctor for DOS diagnostic program from http www lenovo com support See PC Doctor for DOS on page 109 for detailed information 2 If you are unable to isolate and repair the problem yourself after running the programs save and print the log files created by the programs You will need the log files when you speak to a Lenovo technical support representative Lenovo ThinkVantage Toolbox The Lenovo ThinkVantage Toolbox program helps you maintain your computer improve computing security diagnose computer problems get familiar with the innovative technologies provided by Lenovo and get more information about your computer You can use the diagnostics feature of the Lenovo ThinkVantage Toolbox program to test devices diagnose computer problems create bootable diagnostic media update system drivers and view system information e To run the Lenovo ThinkVantage Toolbox program on the Windows 7 operating system click Start gt A
49. ange in software or some other action that might have taken place e Create Product Recovery discs See Creating and using recovery media on page 69 for more information about using Product Recovery discs to restore the hard disk drive to the factory default settings e Create rescue media See Creating and using a rescue medium on page 72 for more information about using a Rescue medium such as a CD or DVD to recover from failures that prevent you from gaining access to the Windows environment or the Rescue and Recovery workspace on your hard disk drive Moving your computer Take the following precautions before moving your computer 1 Back up all files and data from the hard disk drive There are a variety of backup programs available commercially Your operating system also might have a backup program that you can use Lenovo provides the Rescue and Recovery program to help you back up and restore data See Performing backup and recovery operations on page 70 for more information 2 Remove all media diskettes compact discs tapes and so on from the drives 88 ThinkCentre User Guide Turn off the computer and all attached devices Your hard disk drive automatically parks the read write head in a nondata area This prevents damage to the hard disk drive Unplug the power cords from electrical outlets Disconnect communication cables such as modem or network cables from the outlets first and then disc
50. anual This list is subject to change To determine if an operating system has been certified or tested for compatibility check the Web site of the operating system vendor 4 ThinkCentre User Guide Software overview This section describes the software provided by Lenovo on the computers that have an internal hard disk drive and an operating system from Lenovo Software provided by Lenovo The following software programs are provided by Lenovo to help you improve productivity and reduce the cost associated with maintaining your computer Software programs provided with your computer might vary depending on your computer model type and preinstalled operating system Lenovo ThinkVantage Tools The Lenovo ThinkVantage Tools program guides you to a host of information sources and provides easy access to various tools to help you work more easily and securely Note The Lenovo ThinkVantage Tools program is only available on computers with the Windows 7 operating system from Lenovo To access the Lenovo ThinkVantage Tools program click Start gt All Programs gt Lenovo ThinkVantage Tools The following table lists the programs that you can access from the Lenovo ThinkVantage Tools program To access a program double click the corresponding icon Table 1 Program icon names in Lenovo ThinkVantage Tools ThinkVantage Productivity Center The ThinkVantage Productivity Center program guides you to a host of information and tools to help
51. as the first boot device in the startup device sequence You must first make sure that your rescue device is set as the first boot device in the startup device sequence in the Setup Utility program See Selecting a startup device on page 80 for detailed information about temporarily or permanently changing the startup device sequence For more information about the Setup Utility program see Chapter 7 Using the Setup Utility program on page 77 It is important to create a rescue medium and a set of recovery media as early as possible and store them in a safe place for future use Chapter 6 Recovery information 75 76 ThinkCentre User Guide Chapter 7 Using the Setup Utility program The Setup Utility program is used to view and change the configuration settings of your computer regardless of which operating system you are using However the operating system settings might override any similar settings in the Setup Utility program Starting the Setup Utility program To start the Setup Utility program do the following 1 Make sure your computer is turned off 2 Repeatedly press and release the F1 key when turning on the computer When you hear multiple beeps or see a logo screen release the F1 key Note If a Power On Password or an Administrator Password has been set the Setup Utility program menu will not be displayed until you type the correct password For more information see Using passwords on page 77
52. ated sale lock Using passwords BIOS passwords Windows passwords Setting up the integrated Security Chip Setting the Security Chip Using and understanding firewalls Protecting data against viruses Chapter 5 Installing or replacing hardware Handling static sensitive devices Installing or replacing hardware Installing external options Opening the computer cover Removing and reinstalling the front bezel Accessing the ea board components and drives Installing or piae ig a PCI rd Installing or replacing amemory module Replacing the battery Replacing the heat sink and fan Zn Replacing the power supply assembly Replacing the microprocessor Replacing the hard disk drive Replacing the optical drive Installing or replacing the card reader Replacing the system fan assembly Replacing the front audio and USB assembly Aa Replacing the internal Henker Replacing the keyboard or mouse 21 21 21 21 22 22 22 23 23 23 23 25 25 26 26 26 27 27 27 28 28 29 29 29 29 30 30 32 33 35 36 38 41 46 49 52 54 59 61 62 67 Completing the parts replacement Chapter 6 Recovery information Creating and using recovery media Creating recovery media Using recovery media am oe a Performing backup and recovery operations Performing a backup operation Performing a recovery operation Using the Rescue and Recovery workspace Creating and using a rescue medium Cr
53. ations or warranties Nothing in this document shall operate as an express or implied license or indemnity under the intellectual property rights of Lenovo or third parties All information contained in this document was obtained in specific environments and is presented as an illustration The result obtained in other operating environments may vary Lenovo may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you Any references in this publication to non Lenovo Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites The materials at those Web sites are not part of the materials for this Lenovo product and use of those Web sites is at your own risk Any performance data contained herein was determined in a controlled environment Therefore the result obtained in other operating environments may vary significantly Some measurements may have been made on development level systems and there is no guarantee that these measurements will be the same on generally available systems Furthermore some measurements may have been estimated through extrapolation Actual results may vary Users of this document should verify the applicable data for their specific environment Copyright Lenovo 2011 123 Trademarks The following terms are trademarks of Lenovo in the United States other countries or both Lenovo The Lenovo
54. ay crack or crimp This can present a safety hazard Always route power cords so that they will not be walked on tripped over or pinched by objects Protect power cord and power adapters from liquids For instance do not leave your power cord or power adapter near sinks tubs toilets or on floors that are cleaned with liquid cleansers Liquids can cause a short circuit particularly if the power cord or power adapter has been stressed by misuse Liquids also can cause gradual corrosion of power cord terminals and or the connector terminals on a power adapter which can eventually result in overheating Always connect power cords and signal cables in the correct order and ensure that all power cord connectors are securely and completely plugged into receptacles Do not use any power adapter that shows corrosion at the ac input pins or shows signs of overheating such as deformed plastic at the ac input or anywhere on the power adapter Do not use any power cords where the electrical contacts on either end show signs of corrosion or overheating or where the power cord appears to have been damaged in any way Extension cords and related devices Ensure that extension cords surge protectors uninterruptible power supplies and power strips that you use are rated to handle the electrical requirements of the product Never overload these devices If power strips are used the load should not exceed the power strip input rating Consult an el
55. block cover or disable these features Inspect your desktop computer for dust accumulation at least once every three months Before inspecting your computer turn off the power and unplug the computer s power cord from the electrical outlet then remove any dust from vents and perforations in the bezel If you notice external dust accumulation then examine and remove dust from the inside of the computer including heat sink inlet fins power supply vents and fans Always turn off and unplug the computer before opening the cover If possible avoid operating your computer within two feet of high traffic areas If you must operate your computer in or near a high traffic area inspect and if necessary clean your computer more frequently Copyright Lenovo 2011 ix For your safety and to maintain optimum computer performance always follow these basic precautions with your desktop computer e Keep the cover closed whenever the computer is plugged in e Regularly inspect the outside of the computer for dust accumulation e Remove dust from vents and any perforations in the bezel More frequent cleanings might be required for computers in dusty or high traffic areas e Do not restrict or block any ventilation openings e Do not store or operate your computer inside furniture as this might increase the risk of overheating e Airflow temperatures into the computer should not exceed 35 C 95 F e Do not install air filtration devices They may
56. bracket and install the two screws to secure the front audio and USB assembly to the bracket 8 Install the front audio and USB assembly bracket to the chassis and align the screw hole in the bracket with the corresponding hole in the chassis 9 Install the screw to secure the front audio and USB assembly bracket to the chassis 10 Reconnect the front USB and front audio cables to the system board See Locating parts on the system board on page 11 11 Reinstall the front bezel See Removing and reinstalling the front bezel on page 30 What to do next e To work with another piece of hardware go to the appropriate section e To complete the installation or replacement go to Completing the parts replacement on page 68 Replacing the internal speaker Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information in the ThinkCentre Safety and Warranty Guide that came with your computer To obtain a copy of the ThinkCentre Safety and Warranty Guide go to http www lenovo com support 62 ThinkCentre User Guide This section provides instructions on how to replace the internal speaker Note The internal speaker is only available in some models To replace the internal speaker do the following 1 Turn off the computer and disconnect all power cords from electrical outlets 2 Open the computer cover See Opening the computer cover on p
57. ce 68 drives Copyright Lenovo 2011 bays 12 specifications 12 E environment operating 4 Ethernet 1 Ethernet connector 9 exiting Setup Utility 81 expansion 3 external options installing 29 F failure recovering from POST BIOS 84 features 1 flashing the BIOS 83 front audio and USB assembly replacing 61 front bezel removing reinstalling 30 front connectors 7 G getting help 111 information 111 service 111 H hard disk drive replacing 49 heat sink and fan assembly replacing 38 help and service 112 getting 111 Help and Support 111 important safety information vii information getting 111 important safety vii resources 111 safety 112 warranty 112 Input Output I O features 3 installing options memory module 35 PCI card 33 internal drives 1 125 internal speaker replacing 62 K keyboard connector 9 keyboard replacing 67 L Lenovo ThinkVantage Toolbox 109 Lenovo ThinkVantage Tools 111 Lenovo Welcome 5 111 locating components 10 media creating and using recovery media 69 memory module installing replacing 35 system board 35 Microphone connector 9 microprocessor replacing 46 mouse connector 9 mouse replacing 67 N notices 123 O opening computer cover 30 operations backup and recovery 70 optical drive installing or replacing 52 optical mouse cleaning 87 P parts replacement completing 68 password Administrator 78 considerations 78 Power O
58. ck Start gt Computer Right click your C drive entry and then click Properties Click the Tools tab Click Analyze disk to determine if a disk defragmentation process is necessary Click Defragment disk to start a disk defragmentation process a A O N e On the Windows 7 operating system do the following 1 Close any programs that are currently running and close any open windows Click Start gt Computer Right click your C drive entry and then click Properties Click the Tools tab Click Defragment Now then click Continue on PP WwW DY Click Defragment Now again to start a disk defragmentation process Insufficient memory Symptom Insufficient memory In general the more memory that is installed the better the Windows operating system runs Action Install additional memory For information about purchasing memory see Chapter 11 Getting information help and service on page 111 For step by step instructions on installing memory see Installing or replacing a memory module on page 35 If these actions do not correct the problem run the diagnostic programs see Diagnostic programs on page 109 for instructions If you need technical assistance see Chapter 11 Getting information help and service on page 111 106 ThinkCentre User Guide Printer problems Symptom The printer does not work Actions Verify that 1 The printer is turned on and is online 2 Paper is loaded cor
59. computer on page 7 or Locating connectors on the rear of your computer on page 8 Figure 51 Connecting a new keyboard or mouse What to do next e To work with another piece of hardware go to the appropriate section e To complete the installation or replacement go to Completing the parts replacement on page 68 Completing the parts replacement After completing the installation or replacement for all parts you need to close the computer cover and reconnect cables Depending on the parts you installed or replaced you might need to confirm the updated information in the Setup Utility program Refer to Chapter 7 Using the Setup Utility program on page 77 To close the computer cover and reconnect cables to your computer do the following 1 Make sure that all components have been reassembled correctly and that no tools or loose screws are left inside your computer See Locating components on page 10 for the locations of various components in your computer 2 If you have removed the front bezel reinstall it To reinstall the front bezel align the three tabs on the front bezel with the corresponding holes in the chassis and pivot the front bezel inwards until it snaps into position 3 Make sure that the cables are routed correctly Keep cables clear of the hinges and sides of the computer chassis to avoid interference with closing the computer cover Lower the optical drive bay Close the computer cover
60. d from power connectors J and H on the system board N nn Figure 22 Power connectors on the system board Note You might also need to release the power supply assembly cables from some cable clips or ties that secure the cables to the chassis Make sure that you note the cable routing before disconnecting the cables 44 ThinkCentre User Guide 7 Atthe rear of the computer remove the three screws that secure the power supply assembly Press the power supply clip Ef downward to release the power supply assembly and then slide the power supply assembly to the front of the computer Lift the power supply assembly out of the computer Figure 23 Removing the power supply assembly 8 Make sure that the new power supply assembly is the correct replacement 9 Install the new power supply assembly into the chassis so that the screw holes in the new power supply assembly are aligned with the corresponding holes in the rear of the chassis Then install the three scr
61. dia area select the type of the rescue medium you want to create You can create a rescue medium using a disc a USB hard disk drive or a secondary internal hard disk drive 5 Click OK and follow the instructions on the screen to create a rescue medium e To create a rescue medium on the Windows Vista operating system do the following 1 From the Windows desktop click Start gt All Programs gt ThinkVantage gt Create Recovery Media The Create Rescue and Recovery Media window opens 2 Inthe Rescue Media area select the type of the rescue medium you want to create You can create a rescue medium using a disc a USB hard disk drive or a secondary internal hard disk drive 3 Click OK and follow the instructions on the screen to create a rescue medium Using a rescue medium This section provides instructions on how to use the rescue medium you have created e If you have created a rescue medium using a disc use the following instructions to use the rescue medium 1 Turn off your computer 2 Repeatedly press and release the F12 key when turning on the computer When the Please select boot device window opens release the F12 key 3 Inthe Please select boot device window select the desired optical drive as the first boot device Then insert the rescue disc into the optical drive and press Enter The rescue medium starts e If you have created a rescue medium using a USB hard disk drive use the following instructions to use th
62. ds Association CSA To reduce the risk of fire electrical shock or injury when using telephone equipment always follow basic safety precautions such as e Never install telephone wiring during a lightning storm e Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations e Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface e Use caution when installing or modifying telephone lines e Avoid using a telephone other than a cordless type during an electrical storm There may be a remote risk of electric shock from lightning e Do not use the telephone to report a gas leak in the vicinity of the leak X ThinkCentre User Guide Laser compliance statement Some personal computer models are equipped from the factory with a CD or DVD drive CD and DVD drives are also sold separately as options CD and DVD drives are laser products These drives are certified in the U S to conform to the requirements of the Department of Health and Human Services 21 Code of Federal Regulations DHHS 21 CFR Subchapter J for Class 1 laser products Elsewhere these drives are certified to conform to the requirements of the International Electrotechnical Commission IEC 60825 1 and CENELEC EN 60 825 1 for Class 1 laser products When a CD or DVD drive is installed note the following handling instructions CAUTION Use of cont
63. dware and Sound 3 Click Devices and Printers 4 Double click USB Enhanced Performance Keyboard The USB Enhanced Performance Keyboard Customization program starts If these actions do not correct the problem have the computer and keyboard serviced See Chapter 11 Getting information help and service on page 111 for details The mouse or pointing device does not work Symptom The mouse or pointing device does not work Actions e Verify that the mouse or pointing device cable is securely attached to the correct connector on the computer Depending on the type of mouse you have the mouse cable will connect to either the mouse serial or USB connector Some keyboards have integrated USB connectors that can be used for a USB mouse or pointing device e Verify that the device drivers for the mouse or pointing device are installed correctly e If you are using a USB keyboard or mouse verify that the USB connectors are enabled in the BIOS settings See Enabling or disabling a device on page 79 If these actions do not correct the problem run the diagnostic programs see Diagnostic programs on page 109 for instructions If you need technical assistance see Chapter 11 Getting information help and service on page 111 The pointer on the screen does not move smoothly with the mouse Symptom The pointer on the screen does not move smoothly with the mouse Action Erratic movement of the mouse pointer is gene
64. e 18 Screws that secure the heat sink and fan assembly on page 39 a Partially tighten screw ff then fully tighten screw H and then fully tighten screw EE b Partially tighten screw E then fully tighten screw E and then fully tighten screw E 9 Connect the new heat sink and fan assembly cable to the microprocessor fan connector on the system board See Locating parts on the system board on page 11 40 ThinkCentre User Guide 10 Lower and position the heat sink fan duct on the top of the heat sink and fan assembly until the two screw holes in the heat sink fan duct are aligned with those in the heat sink and fan assembly Install the two screws to secure the heat sink fan duct Figure 20 Installing the heat sink fan duct What to do next e To work with another piece of hardware go to the appropriate section e To complete the replacement go to Completing the parts replacement on page 68 Replacing the power supply assembly Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information in the ThinkCentre Safety and Warranty Guide that came with your computer To obtain a copy of the ThinkCentre Safety and Warranty Guide go to http www lenovo com support This section provides instructions on how to replace the power supply assembly Although there are no moving parts in your computer after the power cord has been disconnec
65. e rescue medium 1 Attach the USB hard disk drive to one of the USB connectors on your computer 2 Repeatedly press and release the F12 key when turning on the computer When the Please select boot device window opens release the F12 key 3 Inthe Please select boot device window select the USB hard disk drive as the first boot device and press Enter The rescue medium starts When the rescue medium starts the Rescue and Recovery workspace opens The help information for each feature is available from the Rescue and Recovery workspace Follow the instructions to complete the recovery process Reinstalling preinstalled applications and device drivers Your computer has provisions that enable you to reinstall selected factory installed applications and device drivers Reinstalling preinstalled applications This section provides instructions on how to reinstall preinstalled applications To reinstall the selected applications preinstalled on your Lenovo computer do the following 1 Turn on the computer 2 Use Windows Explorer or My Computer to display the directory structure of your hard disk drive 3 Go to the C SWTOOLS directory 4 Open the apps folder Within the apps folder there are several subfolders named for various applications installed in your computer 5 Open the appropriate application subfolder Chapter 6 Recovery information 73 6 In the application subfolder look for a SETUP EXE file or other appr
66. eating arescue medium Using a rescue medium Reinstalling palaces applications And davies drivers u Es Se dA sa Reinstalling software programs Reinstalling device drivers Solving recovery problems Chapter 7 Using the P Semp dared program i Starting the Setup Utility program Viewing and changing settings Using passwords Password considerations Power On Password Administrator Password Hard Disk Password BER Setting changing and deleting a password Erasing lost or forgotten pasawan clearing CMOS Rh Ay Sek ea Enabling or disabling a deike Selecting a startup device Selecting a temporary startup device i Selecting or manang the startup device sequence ee teh gs Enabling ErP c mpill hee Modes Smart performance choices Exiting from the Setup Utility program Chapter 8 seen en programs Using system programs Updating flashing the BIOS from a disc Updating ee the BIOS from your open system Recovering from a POST BIOS npdate failure Chapter 9 Preventing problems Keeping your computer current Getting the latest device drivers for your computer iv ThinkCentre User Guide 68 69 69 69 70 70 70 71 71 72 72 73 73 74 75 75 77 77 77 77 78 78 78 78 78 79 79 80 80 80 80 81 81 83 83 83 84 84 85 85 85 Updating your operating system Using System Update Cleaning and maintenance Basics u Nae i Cleaning your com
67. ectrician for more information if you have questions about power loads power requirements and input ratings viii ThinkCentre User Guide Plugs and outlets If areceptacle power outlet that you intend to use with your computer equipment appears to be damaged or corroded do not use the outlet until it is replaced by a qualified electrician Do not bend or modify the plug If the plug is damaged contact the manufacturer to obtain a replacement Do not share an electrical outlet with other home or commercial appliances that draw large amounts of electricity otherwise unstable voltage might damage your computer data or attached devices Some products are equipped with a three pronged plug This plug fits only into a grounded electrical outlet This is a safety feature Do not defeat this safety feature by trying to insert it into a non grounded outlet If you cannot insert the plug into the outlet contact an electrician for an approved outlet adapter or to replace the outlet with one that enables this safety feature Never overload an electrical outlet The overall system load should not exceed 80 percent of the branch circuit rating Consult an electrician for more information if you have questions about power loads and branch circuit ratings Be sure that the power outlet you are using is properly wired easily accessible and located close to the equipment Do not fully extend power cords in a way that will stress the cords Be sure
68. ectronic safe e A tool to view a summary of the security settings currently set on your computer Setting the Security Chip The Security Chip submenu under the Security menu of the Setup Utility program provides the following options e Security Chip activates inactivates or disables the Security Chip e Security Reporting Options enables or disables each Security Reporting option e Clear Security Chip clears the encryption key Notes e Make sure that the Administrator Password has been set in the Setup Utility program Otherwise anyone can change the settings for the Security Chip e If you are using the Client Security Solution program handle the Security Chip as follows Do not clear the Security Chip Otherwise the functions assigned to the keys will be erased Do not disable the Security Chip Otherwise the Client Security Solution program will not work e If the Security Chip is disabled Clear Security Chip and Security Reporting Options will not be displayed Chapter 4 Security 27 e When you clear the Security Chip be sure to turn your computer off and then turn it on again after you set the Security Chip to Active Otherwise the Clear Security Chip option will not be displayed To set an item on the Security Chip submenu do the following 1 Print these instructions 2 Save all open files and exit all applications 3 Turn off your computer 4 Repeatedly press and release the F1 key when t
69. ed computers and monitors by the manufacturer was begun on October 1 2003 This service is provided free of charge for home used computers sold after October 1 2003 For details go to http www ibm com jp pc service recycle personal Copyright Lenovo 2011 117 Disposing of Lenovo computer components Some Lenovo computer products sold in Japan may have components that contain heavy metals or other environmental sensitive substances To properly dispose of disused components such as a printed circuit board or drive use the methods described above for collecting and recycling a disused computer or monitor Disposing of disused lithium batteries from Lenovo computers A button shaped lithium battery is installed on the system board of your Lenovo computer to provide power to the computer clock while the computer is off or disconnected from the main power source If you want to replace it with anew one contact your place of purchase or ask for a repair service provided by Lenovo If you have replaced it by yourself and want to dispose of the disused lithium battery insulate it with vinyl tape contact your place of purchase and follow their instructions If you use a Lenovo computer at home and need to dispose of a lithium battery you must comply with local ordinances and regulations 118 ThinkCentre User Guide Appendix C Power cord notice For your safety Lenovo provides a power cord with a grounded attachment plug to use with this
70. efer to your Selecting or changing the startup device sequence on page 80 for information on viewing and changing the startup sequence Note that on some models the startup sequence is permanently set and cannot be changed If these actions do not correct the problem run the diagnostic programs see Diagnostic programs on page 109 for instructions If you need technical assistance see Chapter 11 Getting information help and service on page 111 DVD problems Select your symptom from the following list Chapter 10 Troubleshooting and diagnostics 95 e Black screen instead of DVD video on page 96 e DVD movie will not play on page 96 e No audio or intermittent audio while playing DVD movie on page 96 e Playback is very slow or choppy on page 96 e Invalid disc or no disc found message on page 97 Black screen instead of DVD video Symptom Black screen instead of DVD video Actions e Restart the DVD player program e Close any open files turn off the computer and then restart the computer e Try a lower screen resolution or color depth If these actions do not correct the problem run the diagnostic programs see Diagnostic programs on page 109 for instructions If you need technical assistance see Chapter 11 Getting information help and service on page 111 DVD movie will not play Symptom DVD movie will not play Actions e Make sure that the disc surf
71. ents unauthorized access to the data on the hard disk drive When a Hard Disk Password is set you are prompted to type a valid password each time you try to access the hard disk drive Notes e After you set a Hard Disk Password your data on the hard disk drive is protected even if the hard disk drive is removed from one computer and installed in another e Ifthe Hard Disk Password is forgotten there is no way to reset the password or recover data from the hard disk drive Setting changing and deleting a password To set change or delete a password do the following 1 Start the Setup Utility program See Starting the Setup Utility program on page 77 2 From the Setup Utility program main menu select Security 3 Depending on the password type select Set Power On Password Set Administrator Password or Hard Disk Password 4 Follow the instructions on the right side of the screen to set change or delete a password 78 ThinkCentre User Guide Note A password can be any combination of up to 64 alphabetic and numeric characters For more information see Password considerations on page 78 Erasing lost or forgotten passwords clearing CMOS This section provides instructions on how to erase lost or forgotten passwords such as a user password To erase a lost or forgotten password do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all po
72. er A wireless LAN problem Symptom You cannot connect using the built in wireless networking card Actions e Make sure that your wireless LAN driver is the latest version Check the Web site and verify the driver version supported by Access Connections is the latest documented in the readme file e Make sure that your computer is within range of a wireless access point e Make sure that the wireless radio is enabled by double clicking the Access Connections icon in the Windows notification area 102 ThinkCentre User Guide Note If your computer is preinstalled with the Windows 7 operating system click Show hidden icons in the Windows notification area The Access Connections icon is displayed For more information about the icon see the Help in Access Connections e Check Network Name SSID and your encryption information Use Access Connections to verify this case sensitive information A wireless WAN problem Message Unauthorized WAN card is plugged in Power off and remove the WAN card Action The WAN card is not supported on this computer Remove it Note Some computer models do not have a wireless WAN Bluetooth problems For Bluetooth problems select your symptom from the following list e Sound does not come from the Bluetooth headphone on page 103 e PIM items sent from the Windows 7 or the Windows Vista operating system cannot be received correctly on page 103 Sound does not come from the Blue
73. er performance protect your data and be prepared in case of a computer failure e Empty your recycle bin on a regular basis e Run the Windows Disk Defragmenter program occasionally to prevent performance problems caused by an excessive number of fragmented files e Clean out your Inbox Sent Items and Deleted Items folders in your e mail application on a regular basis e Make backup copies of critical data on removable media memory at regular intervals and store the removable media in a safe location The frequency of making backup copies depends on how critical the data is to you or your business Lenovo makes a number of removable media storage devices available as options such as CD RW drives and recordable DVD drives e Back up your entire hard disk drive on a regular basis e f you are using the Windows Vista operating system use or schedule System Restore to take a system snapshot periodically Note Always take a snapshot before installing new device drivers updating software or installing new software e Keep your computer software up to date See Keeping your computer current on page 85 for more information e Keep a log book Entries might include major software or hardware changes device driver updates intermittent problems and what you did to resolve them and any minor issues you might have experienced A log book can help you or a Lenovo technician determine if a problem is related to change in hardware ch
74. esent is disabled In most cases if an audio adapter is installed in one of the expansion slots the audio function built into the system board is disabled use the audio jacks on the adapter e Make sure that the program you are running is designed for use in the Microsoft Windows operating system If the program is designed to run in DOS the program does not use the Windows sound feature and must be configured to use SoundBlaster Pro or SoundBlaster emulation e Verify that the audio device drivers are correctly installed See Microsoft Windows help system for more information If these actions do not correct the problem run the diagnostic programs see Diagnostic programs on page 109 for instructions If you need technical assistance see Chapter 11 Getting information help and service on page 111 An audio disc or AutoPlay enabled disc does not automatically play when it is inserted into a drive Symptom An audio disc or AutoPlay enabled disc does not automatically play when it is inserted into a drive Action See CD problems on page 95 Sound comes from one external speaker only Symptom Sound comes from one external speaker only Actions e Ensure that the speaker cable is inserted completely into the connector on the computer e Make sure the cable that attaches the left speaker to the right speaker is securely connected e Double click the speaker icon in the Windows notification area A master volume control
75. eviously captured configuration to see if a recent change to hardware or software settings has caused a problem Before restoring a previous configuration Capture your current configuration in case the older configuration settings do not solve the problem or have adverse affects To restore a captured configuration do the following e On the Windows Vista operating system click Start gt Control Panel gt System and Maintenance System gt System Protection gt System Restore e On the Windows 7 operating system click Start gt Control Panel gt System and Security gt System gt System Protection gt System Restore If this does not correct the problem continue with the next step 6 Run the diagnostic programs See Diagnostic programs on page 109 for more information e If the diagnostic programs detect a hardware failure contact the Lenovo Customer Support Center See Chapter 11 Getting information help and service on page 111 for more information e f you are unable to run the diagnostic programs contact the Lenovo Customer Support Center See Chapter 11 Getting information help and service on page 111 for more information e Ifthe diagnostic programs do not detect a hardware failure continue with the next step 7 Use an antivirus program to see if your computer has been infected by a virus If the program detects a virus remove the virus 92 ThinkCentre User Guide 8 If none of these acti
76. ews to secure the new power supply assembly in place Note Use only screws provided by Lenovo Figure 24 Installing the power supply assembly 10 Connect the new power supply assembly cables to all drives and the system board See Locating parts on the system board on page 11 Chapter 5 Installing or replacing hardware 45 11 Lower and position the heat sink fan duct on the top of the heat sink and fan assembly until the two screw holes in the heat sink fan duct are aligned with those in the heat sink and fan assembly Install the two screws to secure the heat sink fan duct Figure 25 Installing the heat sink fan duct What to do next e To work with another piece of hardware go to the appropriate section e To complete the replacement go to Completing the parts replacement on page 68 Replacing the microprocessor Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information in the ThinkCentre Safety and Warranty Guide that came with your computer To obtain a copy of the ThinkCentre Safety and Warranty Guide go to http www lenovo com support This section provides instructions on how to replace the microprocessor CAUTION The heat sink and microprocessor might be very hot Turn off the computer and wait three to five minutes to let the computer cool before removing the computer cover To replace the microprocessor
77. f the option comes with its own test instructions use those instructions to test the option e If the failing option is a SCSI option verify that The cables for all external SCSI options are connected correctly The last option in each SCSI chain or the end of the SCSI cable is terminated correctly All external SCSI options are turned on External SCSI options must be turned on before the computer is turned on For more information see your SCSI documentation e Verify that the option and any required device drivers are installed correctly If these actions do not correct the problem run the diagnostic programs see Diagnostic programs on page 109 for instructions If you need technical assistance see Chapter 11 Getting information help and service on page 111 Performance and lockup problems Poor performance and lockup problems can be a result of any of the following e Insufficient free hard disk drive space on page 104 e Excessive number of fragmented files on page 106 e Insufficient memory on page 106 Make a selection from the above list to find out more about the corrective actions you can take Insufficient free hard disk drive space Symptom Insufficient free hard disk drive space The Windows operating system will slow down and might produce errors if the hard disk drive gets too full 104 ThinkCentre User Guide To check the amount of free space on the Windows Vista operating
78. f you have multiple CD or DVD drives installed or a combination of CD and DVD drives try inserting the disc into the other drive In some cases only one of the drives is connected to the audio subsystem e If you are using the Windows Vista or the Windows 7 operating system follow the action for A CD or DVD does not work on page 95 If this does not correct the problem follow the action for A CD or DVD does not work on page 95 A CD or DVD does not work Symptom A CD or DVD does not work Actions e Verify that the disc is inserted correctly with its label up e Make sure that the disc you are using is clean To remove dust or fingerprints wipe the disc clean with a soft cloth from the center to the outside Wiping a disc in a circular motion might cause loss of data e Verify that the disc you are using is not scratched or damaged Try inserting another disc that you know is good If you cannot read from a known good disc you might have a problem with your CD or DVD drive or the cabling to your CD or DVD drive Make sure that the power cable and signal cable are securely connected to the drive Unable to use a startable bootable recovery medium such as the Product Recovery CD to start your computer Symptom Unable to use a startable bootable recovery medium such as the Product Recovery CD to start your computer Action Make sure that the CD or DVD drive is in the startup sequence before the hard disk drive R
79. faces can cause annoying reflections on your monitor screen Place the monitor at right angles to windows and other light sources when possible Reduce overhead lighting if necessary by turning off lights or using lower wattage bulbs If you install the monitor near a window use curtains or blinds to block the sunlight You can adjust the brightness and contrast controls on the monitor as the room lighting changes throughout the day Where it is impossible to avoid reflections or to adjust the lighting an antiglare filter placed over the screen might be helpful However these filters might affect the clarity of the image on the screen try them only after you have exhausted other methods of reducing glare Dust buildup compounds problems associated with glare Remember to clean your monitor screen periodically using a soft cloth as directed in your monitor documentation Air circulation Your computer and monitor produce heat The computer has a fan that pulls in fresh air and forces out hot air The monitor lets hot air escape through vents Blocking the air vents can cause overheating which might result in a malfunction or damage Place the computer and monitor so that nothing blocks the air vents usually 51 mm 2 inches of air space is sufficient Also make sure the vented air is not blowing on people Electrical outlets and cable lengths The location of electrical outlets the length of power cords and cables that connect to the monito
80. ff the computer and monitor power switches before cleaning the computer and monitor screen Computer Use only mild cleaning solutions and a damp cloth to clean the painted surfaces of the computer Keyboard To clean your computer keyboard do the following 1 Apply some isopropyl rubbing alcohol to a soft dust free cloth 2 Wipe each keytop surface with the cloth Wipe the keys one by one if you wipe several keys at a time the cloth may hook onto an adjacent key and possibly damage it Make sure that no liquid drips onto or between the keys 3 To remove any crumbs or dust from beneath the keys you can use a camera blower with a brush or cool air from a hair dryer Note Avoid spraying cleaner directly onto the display or the keyboard Optical mouse This section provides instructions on how to clean an optical mouse An optical mouse uses a light emitting diode LED and an optical sensor to navigate the pointer If the pointer on the screen does not move smoothly with the optical mouse you might need to clean the mouse To clean an optical mouse do the following 1 Turn off your computer 2 Disconnect the mouse cable from the computer 3 Turn the mouse upside down to check the lens a If there is a smudge on the lens gently clean the area with a plain cotton tipped swab b If there is debris in the lens gently blow the debris away from the area 4 Check the surface on which you are using the mouse If you have a very i
81. formation system guides you to various help and support information from Lenovo and Microsoft such as updating drivers accessing ThinkVantage Technologies and accessing user manuals Copyright Lenovo 2011 111 To access the Windows Help and Support information system click Start gt Help and Support Safety and Warranty The ThinkCentre Safety and Warranty Guide that is provided with your computer contains information on safety setup warranty and notices Read and understand all safety information before using this product Lenovo Web site http www lenovo com The Lenovo Web site provides up to date information and services to help you buy upgrade and maintain your computer You can also do the following e Shop for desktop and notebook computers monitors projectors upgrades and accessories for your computer and special offers e Purchase additional services such as support for hardware operating systems application programs network setup and configuration and custom installations e Purchase upgrades and extended hardware repair services e Download the latest device drivers and software updates for your computer model e Access the online manuals for your products e Access the Lenovo Limited Warranty e Access troubleshooting and support information for your computer model and other supported products e Find the service and support phone numbers for your country or region e Find a Service Provider located
82. gskomponenten von Fremdherstellern ohne Empfehlung der Lenovo gesteckt eingebaut werden Deutschland Einhaltung des Gesetzes ber die elektromagnetische Vertr glichkeit von Betriebsmitteln Dieses Produkt entspricht dem Gesetz ber die elektromagnetische Vertr glichkeit von Betriebsmitteln EMVG fr her Gesetz ber die elektromagnetische Vertr glichkeit von Ger ten Dies ist die Umsetzung der EU Richtlinie 2004 108 EG fr her 89 336 EWG in der Bundesrepublik Deutschland Zulassungsbescheinigung laut dem Deutschen Gesetz ber die elektromagnetische Vertr glichkeit von Betriebsmitteln EMVG vom 20 Juli 2007 fr her Gesetz ber die elektromagnetische Vertr glichkeit von Ger ten bzw der EMV EG Richtlinie 2004 108 EC fr her 89 336 EWG f r Ger te der Klasse B Copyright Lenovo 2011 115 Dieses Ger t ist berechtigt in bereinstimmung mit dem Deutschen EMVG das EG Konformit tszeichen CE zu f hren Verantwortlich f r die Konformit tserkl rung nach Paragraf 5 des EMVG ist die Lenovo Deutschland GmbH Gropiusplatz 10 D 70563 Stuttgart Informationen in Hinsicht EMVG Paragraf 4 Abs 1 4 Das Ger t erf llt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse B Japanese VCCI Class B statement CORB ITZBRHRRNRETIT CORB RERHTEATDZ CHRANCLTUETH LORENTIANPTLEISTRFALERLTE Achndt ZERERBER ILLNENET FUR BAB ICED TELUNUBRVELTTEN VCCI B Japanese compliance for products less than
83. hat program Help systems are typically accessible from a menu or button in the program and frequently from the F1 key e If you are having difficulty with the Windows operating system or one of its components refer to the Windows help system It is accessible from the Windows Start menu e To determine if problems are caused by newly installed software verify that Your computer has the minimum memory requirements needed to use the software See the information supplied with the software to verify memory requirements If you just installed an adapter or memory you might have a memory address conflict The software is designed to operate on your computer Other software works on your computer The software you are using works correctly on another computer e f you received any error messages while using the software program see the printed documentation supplied with the software or the help system for that software for a description of the messages and solutions to the problem e Check with your software manufacturer to see if any updates are available Many software manufacturers make updates available from the World Wide Web e Ifthe software program used to work correctly but does not work correctly now do the following On the Windows Vista operating system click Start gt Control Panel gt System and Maintenance gt System gt System Protection gt System Restore Onthe Windows 7 operating system c
84. he network Actions Make sure that e The cable is installed properly The network cable must be securely connected to both the Ethernet connector of your computer and the RJ45 connector of the hub The maximum allowable distance from the computer to hub is 100 meters If the cable is connected and the distance is within acceptable limits but the problem persists try a different cable e The cable is installed properly e You are using the correct device driver On the Windows 7 operating system and the Windows Vista operating system do the following 1 Click Start gt Control Panel 2 Click Hardware and Sound 3 Click Device Manager If you are prompted for an administrator password or confirmation type the password or provide confirmation 4 If an exclamation mark is displayed next to an adapter name under Network adapters you might not use the correct driver or the driver is not enabled To update the driver right click the highlighted adapter 5 Click Update Driver Software and then follow the instructions on the screen e The switch port and the adapter have the same duplex setting Chapter 10 Troubleshooting and diagnostics 101 If you configured the adapter for full duplex make sure the switch port is also configured for full duplex Setting the wrong duplex mode can degrade performance cause data loss or result in lost connections e You have installed all networking software that is necessary for your network
85. he update After the update is completed remove the disc from the optical drive Copyright Lenovo 2011 83 Updating flashing the BIOS from your operating system Note Because Lenovo makes constant improvements to its Web sites the Web page contents are subject to change without notice including the contents referenced in the following procedure To update flash the BIOS from your operating system do the following 1 Go to http www lenovo com support 2 Do the following to locate the downloadable files for your machine type a Inthe Enter a product number field type your machine type and click Go b Click Downloads and drivers c Select BIOS from the Refine results drop down list box to easily locate all the BIOS related links d Click the BIOS update link 3 Click the TXT file that contains the instructions for updating flashing the BIOS from your operating system 4 Print these instructions This is very important because these instructions will not be displayed on the screen after the download begins 5 Follow the printed instructions to download extract and install the update Recovering from a POST BIOS update failure If the power to your computer is interrupted while the POST and BIOS is being updated your computer might not restart correctly If this happens perform the following procedure to recover from the POST and BIOS update failure This procedure is commonly called Boot block Recovery 1
86. he user s responsibility to evaluate and verify the operation of any other product program or service Lenovo may have patents or pending patent applications covering subject matter described in this document The furnishing of this document does not give you any license to these patents You can send license inquiries in writing to Lenovo United States Inc 1009 Think Place Building One Morrisville NC 27560 U S A Attention Lenovo Director of Licensing LENOVO PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some jurisdictions do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This information could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in new editions of the publication Lenovo may make improvements and or changes in the product s and or the program s described in this publication at any time without notice The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons The information contained in this document does not affect or change Lenovo product specific
87. hinkCentre Safety and Warranty Guide go to http www lenovo com support This section provides instructions on how to install or replace amemory module Your computer has four slots for installing or replacing DDR3 UDIMMs that provide up to a maximum of 16 GB system memory When installing or replacing a memory module use the following guidelines e Use 1 GB 2 GB or 4 GB DDR3 UDIMMs in any combination up to a maximum of 16 GB e Install memory modules in the sequence of DIMM 2 DIMM 4 DIMM 1 and DIMM 3 See Locating parts on the system board on page 11 To install or replace a memory module do the following 1 Turn off the computer and disconnect all power cords from electrical outlets Open the computer cover See Opening the computer cover on page 30 Remove the front bezel See Removing and reinstalling the front bezel on page 30 Remove the heat sink fan duct See Replacing the heat sink and fan assembly on page 38 Remove the hard disk drive See Replacing the hard disk drive on page 49 Pivot the optical drive bay upward to gain access to the memory slots See Replacing the optical drive on page 52 Locate the memory slots See Locating parts on the system board on page 11 O9 0 W DY o N Remove any parts that might prevent access to the memory slots 9 Depending on whether you are installing or replacing a memory module do one of the following e f you are
88. ical outlet for your country or region The monitor screen is blank Verify that e The monitor signal cable is correctly connected to the monitor and to the appropriate monitor connector on the computer The monitor power cord is correctly connected to the monitor and to a working electrical outlet The monitor is turned on and the brightness and contrast controls are set correctly The computer voltage matches the voltage available at the electrical outlet for your country or region If your computer has two monitor connectors be sure to use the connector on the graphics card The keyboard does not work Verify that e The computer is turned on e The keyboard is securely connected to a USB connector on the computer e No keys are stuck The mouse does not work Verify that e The computer is turned on e The mouse is securely connected to a USB connector on the computer e The mouse is clean Refer to Optical mouse on page 87 for further information Copyright Lenovo 2011 91 symptom BEN The operating system does not Verify that sian e The startup sequence includes the device where the operating system resides Usually the operating system is on the hard disk drive For more information see Selecting a startup device on page 80 Note For SMC computers you might receive the error message No operating system found Press F1 to repeat boot sequence In this case press Ctrl Alt Delete
89. ical outlets and disconnect all cables that are connected to the computer Open the computer cover See Opening the computer cover on page 30 Remove the front bezel See Removing and reinstalling the front bezel on page 30 Remove the heat sink fan duct See Replacing the heat sink and fan assembly on page 38 a A O N Remove the hard disk drive See Replacing the hard disk drive on page 49 32 ThinkCentre User Guide 6 Pivot the optical drive bay upward to access the system board components and the cables See Replacing the optical drive on page 52 Installing or replacing a PCI card Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information in the ThinkCentre Safety and Warranty Guide that came with your computer To obtain a copy of the ThinkCentre Safety and Warranty Guide go to http www lenovo com support This section provides instructions on how to install or replace a PCI card Your computer has two standard PCI card slots one PCI Express x1 card slot and one PCI Express x16 graphics card slot To install or replace a PCI card do the following 1 Turn off the computer and disconnect all power cords from electrical outlets 2 Open the computer cover See Opening the computer cover on page 30 3 Rotate the PCI card retainer to the open position 4 Depending on whether you are installing or replacing
90. ick Disk Cleanup Alist of unnecessary file categories is displayed Select each file category you want to delete and then click OK Click Start gt Control Panel Click Programs Click Turn Windows features on or off Alist of optional Windows components is displayed Follow the instructions on the screen Chapter 10 Troubleshooting and diagnostics 105 Click Start gt Computer Right click your C drive entry and then click Properties Click Disk Cleanup Click Clean up system files Click the More Options tab In the Programs and Features area click the Clean up button NO TV fF WB DPB A list of installed applications is displayed Select the application you want to remove Click Uninstall Change e Clean out your Inbox Sent Items and Deleted Items folders from your e mail application The folder names and procedures vary depending on your e mail application If you need assistance see the help system for your e mail application Excessive number of fragmented files Symptom Excessive number of fragmented files Action Run the Windows Disk Defragmenter program Note Depending on the size of the hard disk drive and amount of data currently stored on the hard disk drive the disk defragmentation process might take up to several hours to complete e On the Windows Vista operating system do the following 1 Close any programs that are currently running and close any open windows Cli
91. information help and service on page 111 Chapter 10 Troubleshooting and diagnostics 99 The monitor works when you turn on the computer but goes blank when you start some application programs Symptom The monitor works when you turn on the computer but goes blank when you start some application programs Actions e Make sure the monitor signal cable is securely connected to the monitor and the monitor connector on the computer A loose cable can cause intermittent problems e Verify that the necessary device drivers for the application programs are installed Refer to the documentation for the affected application program to see if device drivers are required If these actions do not correct the problem run the diagnostic programs see Diagnostic programs on page 109 for instructions If you need technical assistance see Chapter 11 Getting information help and service on page 111 The image appears to be flickering Symptom The image appears to be flickering Actions e The monitor might be operating in a low refresh rate display mode Set the monitor to the highest noninterlaced refresh rate supported by your monitor and the video controller in your computer Attention Using a resolution or refresh rate that is not supported by your monitor might damage it Check the documentation that comes with your monitor to verify the supported refresh rates e The monitor might be affected by interference from nea
92. inkCentre User Guide Replacing the card reader To replace the card reader do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer Open the computer cover See Opening the computer cover on page 30 Remove the front bezel See Removing and reinstalling the front bezel on page 30 Locate the card reader drive bay See Locating internal drives on page 12 Pivot the optical drive bay upward and disconnect the card reader cable from the USB connector on the system board See Locating parts on the system board on page 11 oak OMN 6 Remove the screw that secures the card reader bracket Then remove the card reader bracket from the chassis Figure 40 Removing the screw that secures the card reader 7 Remove the two screws that secure the card reader to its bracket Then remove the failing card reader from the bracket 8 Install a new card reader into the bracket and install the two screws to secure the card reader to the bracket Chapter 5 Installing or replacing hardware 57 9 Install the card reader bracket to the chassis Then push the bracket to the left to align the screw hole in the bracket with the corresponding hole in the chassis Figure 41 Installing the card reader 58 ThinkCent
93. install the Rescue and Recovery program manually before enabling its features To install the Rescue and Recovery program do the following a Click Start gt All Programs gt Lenovo ThinkVantage Tools and double click Enhanced Backup and Restore b Follow the instructions on the screen c When the installation process completes the Enhanced Backup and Restore icon is activated 2 There are a variety of methods to choose from when considering how to recover in the event of a software or hardware related problem Some methods vary depending on the type of operating system that is installed 3 The product on the recovery media may be used only for the following purposes e Restore the product preinstalled on your computer e Reinstall the product e Modify the product using the Additional Files Creating and using recovery media You can use recovery media to restore the hard disk drive to the factory default state Recovery media are useful if you transfer the computer to another area sell the computer recycle the computer or put the computer in an operational state after all other methods of recovery have failed As a precautionary measure it is important to create recovery media as early as possible Note The recovery operations you can perform using recovery media vary depending on the operating system from which the recovery media were created The recovery media might contain a boot medium and a data medium Your Microsoft
94. instead of F1 to establish a connection to the storage area network where your operating system is stored Verify that the user name is not logged on in another location The SMC login prompt Verify that your computer does not turn off due to inactivity SMC will automatically disappears before you log turn off an inactive computer If your computer turns off automatically turn on the on and then a black screen computer and log on Contact your administrator if you cannot correct the problem displays for SMC computers only The computer beeps multiple Verify that no keys are stuck times before the operating system starts Troubleshooting procedure Use the following procedure as a starting point for diagnosing problems you are experiencing with your computer 1 Verify that the cables for all attached devices are connected correctly and securely 2 Verify that all attached devices that require ac power are connected to properly grounded functioning electrical outlets 3 Verify that all attached devices are enabled in the BIOS settings of your computer For more information about accessing and changing the BIOS settings refer to your Chapter 7 Using the Setup Utility program on page 77 4 Go to the Troubleshooting on page 93 and follow the instructions for the type of problem you are experiencing If the Troubleshooting information does not help you resolve a problem continue with the next step 5 Try using a pr
95. ith one hand and then push on the center of the CD or DVD until it snaps into place 3 Press the Eject Load button again or gently push the tray forward to close the tray The CD or DVD player program starts automatically For additional information refer to the CD or DVD player program help system To remove a CD or DVD from the DVD drive do the following 18 ThinkCentre User Guide 1 With the computer on press the Eject Load button When the tray slides out automatically carefully remove the disc 2 Close the tray by pressing the Eject Load button or by gently pushing the tray forward Note If the tray does not slide out of the drive when you press the Eject Load button insert a straightened paper clip into the emergency eject hole located on the front of the DVD drive Be sure the drive is powered off when using the emergency eject Use the Eject Load button instead of the emergency eject except in an emergency Recording a CD or DVD If your computer comes with a recordable DVD drive you can use the drive to record CDs or DVDs To record a CD or DVD do the following 1 Click Start gt All Programs gt Corel DVD MovieFactory Lenovo Edition 2 Follow the instructions on the screen For detailed information about using the Corel DVD MovieFactory program see the help system for the program You can also use Windows Media Player to record CDs and data DVDs For more information see Help and Support on page 111
96. kCentre Safety and Warranty Guide that came with your computer To obtain a copy of the ThinkCentre Safety and Warranty Guide go to http www lenovo com support This section provides instructions on how to replace the optical drive To replace the optical drive do the following 1 Turn off the computer and disconnect all power cords from electrical outlets Open the computer cover See Opening the computer cover on page 30 Remove the front bezel See Removing and reinstalling the front bezel on page 30 Remove the hard disk drive See Replacing the hard disk drive on page 49 aR O MN Press the blue retaining clip to pivot the optical drive bay upward Figure 33 Pivoting the optical drive bay 6 Disconnect the signal cable and the power cable from the rear of the optical drive 52 ThinkCentre User Guide 7 Press the optical drive lock fl and slide the optical drive out of the rear of the drive bay assembly Figure 34 Removing the old optical drive 8 Install the optical drive retainer on the side of the new optical drive je a 0 Figure 35 Installing the optical drive retainer Chapter 5 Installing or replacing hardware 53 9 Slide the new optical drive into the drive bay until it snaps into position Figure 36 Installing a new optical drive 10 Connect the signal c
97. kVantage Client Security Solution The ThinkVantage Client Security Solution program is available on select Lenovo computers It helps protect your information including vital security information like passwords encryption keys and electronic credentials while guarding against unauthorized user access to data Note The ThinkVantage Client Security Solution program is only available on computers with the Windows Vista operating system from Lenovo ThinkVantage Password Manager The ThinkVantage Password Manager program automatically captures and fills in authentication information for Windows applications and Web sites Notes e The ThinkVantage Password Manager program is only available on computers with the Windows 7 operating system from Lenovo e f the Password Vault icon in the Lenovo ThinkVantage Tools program is dimmed it indicates that you need to install the ThinkVantage Password Manager program manually before enabling its features To install the ThinkVantage Password Manager program do the following 1 Click Start gt All Programs gt Lenovo ThinkVantage Tools and double click Password Vault 2 Follow the instructions on the screen 3 When the installation process completes the Password Vault icon is activated ThinkVantage Power Manager The ThinkVantage Power Manager program provides convenient flexible and complete power management for your ThinkCentre computer By using the ThinkVantage Power Manager program
98. l assistance see Chapter 11 Getting information help and service on page 111 Invalid disc or no disc found message Symptom Invalid disc or no disc found message Actions e Ensure that a DVD disc is in the drive with the shiny side of the disc facing down e Ensure that video resolution is set to less than 1152 x 864 e On computers that have a CD ROM or CD RW drive in addition to a DVD ROM drive make sure that the DVD disc is in the drive labeled DVD If these actions do not correct the problem run the diagnostic programs see Diagnostic programs on page 109 for instructions If you need technical assistance see Chapter 11 Getting information help and service on page 111 Intermittent problems Symptom A problem occurs only occasionally and is difficult to repeat Actions e Verify that all cables and cords are securely connected to the computer and attached devices e Verify that when the computer is on the fan grill is not blocked there is air flow around the grill and the fans are working If airflow is blocked or the fans are not working the computer might overheat e If SCSI devices are installed verify that the last external device in each SCSI chain is terminated correctly See your SCSI documentation If these actions do not correct the problem run the diagnostic programs see Diagnostic programs on page 109 for instructions If you need technical assistance see Chapter 11
99. lect backup operation options 3 Follow the instructions on the screen to complete the backup operation Performing a recovery operation This section provides instructions on how to perform a recovery operation using the Rescue and Recovery program on different operating systems e To perform a recovery operation using the Rescue and Recovery program on the Windows 7 operating system do the following 1 From the Windows desktop click Start gt All Programs gt Lenovo ThinkVantage Tools gt Enhanced Backup and Restore The Rescue and Recovery program opens 2 Inthe Rescue and Recovery main window click the Launch advanced Rescue and Recovery arrow 3 Click the Restore your system from a backup icon 4 Follow the instructions on the screen to complete the recovery operation e To perform a recovery operation using the Rescue and Recovery program on the Windows Vista operating system do the following 1 From the Windows desktop click Start gt All Programs gt ThinkVantage gt Rescue and Recovery The Rescue and Recovery program opens 2 Inthe Rescue and Recovery main window click Launch advanced Rescue and Recovery 3 Click the Restore your system from a backup icon 4 Follow the instructions on the screen to complete the recovery operation For more information about performing a recovery operation from the Rescue and Recovery workspace see Using the Rescue and Recovery workspace on page 71 Using the Re
100. lenovo ThinkCentre User Guide o Thnkbentte Machine Types 4466 4471 4474 4477 4480 4485 4496 4498 4503 4512 4514 4518 4554 7005 7023 7033 7035 7072 7079 and 7177 lenovo ThinkCentre User Guide Machine Types 4466 4471 4474 4477 4480 4485 4496 4498 4503 4512 4514 4518 4554 7005 7023 7033 7035 7072 7079 and 7177 Note Before using this information and the product it supports be sure to read and understand the ThinkCentre Safety and Warranty Guide and Appendix D Notices on page 123 First Edition March 2011 Copyright Lenovo 2011 LENOVO products data computer software and services have been developed exclusively at private expense and are sold to governmental entities as commercial items as defined by 48 C F R 2 101 with limited and restricted rights to use reproduction and disclosure LIMITED AND RESTRICTED RIGHTS NOTICE If products data computer software or services are delivered pursuant a General Services Administration GSA contract use reproduction or disclosure is subject to restrictions set forth in Contract No GS 35F 05925 Contents Important safety information Service and upgrades Static electricity prevention Power cords and power adapters Extension cords and related devices Plugs and outlets External devices sy Heat and product ventilation Operating environment Modem safety information Laser compliance statement
101. lick Start gt Control Panel gt System and Security gt System gt System Protection gt System Restore e If you are unable to resolve the problem through other methods uninstall the software program and reinstall it If these actions do not correct the problem you might need technical assistance Contact your software manufacturer or see Chapter 11 Getting information help and service on page 111 for details USB problems Symptom The USB connectors cannot be accessed Actions e Make sure the USB cable is securely connected to the USB connector and to the USB device If the USB device has its own power cord make sure it is attached to a properly grounded electrical outlet e f the USB device has its own On Off switch make sure it is in the On position e f the USB device has an Online switch make sure it is in the Online position e lf the USB device is a printer make sure paper is loaded correctly e Make sure any device drivers or other software supplied with the USB device is correctly installed Refer to the documentation for the USB device 108 ThinkCentre User Guide e Reset the device by detaching and reattaching the USB connector If these actions do not correct the problem run the diagnostic programs to test the USB connector see Diagnostic programs on page 109 for instructions If the USB device came with its own diagnostics run those diagnostics against the USB device If you need technic
102. ll Programs gt Lenovo ThinkVantage Tools gt System Health and Diagnostics Follow the instructions on the screen e To run the Lenovo ThinkVantage Toolbox program on the Windows Vista operating system click Start gt All Programs gt ThinkVantage gt Lenovo ThinkVantage Toolbox Follow the instructions on the screen Follow the instructions on the screen For additional information refer to the Lenovo ThinkVantage Toolbox help system PC Doctor for DOS You can also download the latest version of the PC Doctor for DOS diagnostic program from http www lenovo com support The PC Doctor for DOS diagnostic program runs independently of the Windows operating system Use the PC Doctor for DOS diagnostic program if you are unable to start the Windows operating system or if the two diagnostic programs preinstalled on your computer have not been successful in isolating a possible problem You can run the PC Doctor for DOS diagnostic program from a diagnostic disc that you created Creating a diagnostic disc This section provides instructions on how to create a diagnostic disc To create a diagnostic disc do the following 1 Download a self starting bootable CD DVD image known as an ISO image of the diagnostic program from http www lenovo com support Chapter 10 Troubleshooting and diagnostics 109 2 Use any CD DVD burning software to create a diagnostic disc with the ISO image Running the diagnostic program from a diagnostic
103. ll the PCI card if removed 13 Close the computer cover and reconnect any cables that were disconnected 14 Turn on the computer to restart the operating system 84 ThinkCentre User Guide Chapter 9 Preventing problems This chapter provides information that can help you avoid common problems and keep your computer running smoothly Keeping your computer current In some situations you may find it necessary to have the most current software programs device drivers or operating system This section explains how to get the latest updates for your computer Select any of the following topics e Getting the latest device drivers for your computer on page 85 e Updating your operating system on page 85 e Using System Update on page 85 Getting the latest device drivers for your computer You can download and install updated device drivers from the Lenovo Web site by doing the following Attention Do not download updated device drivers from the Windows Update Web site The device drivers provided on the Windows Web site have not been tested by Lenovo and using them might cause unexpected problems Obtain updated device drivers from Lenovo 1 Go to http www lenovo com support Click Downloads and drivers Select the machine type of your computer from the machine type list Click the category of device for which you need the device driver Click the appropriate device driver 9 0 Ww PY Downlo
104. logo Rescue and Recovery ThinkCentre ThinkVantage Microsoft Windows and Windows Vista are trademarks of the Microsoft group of companies Intel and Intel Core are trademarks of Intel Corporation in the United States other countries or both Linux is a trademark of Linus Torvalds in the United States other countries or both Other company product or service names may be trademarks or service marks of others 124 ThinkCentre User Guide Index A arescue medium creating and using 72 accessing system board components and drives 32 Administrator password 78 antivirus software 7 audio line in connector 9 audio line out connector 9 audio subsystem 1 backup and recovery operations 70 basic troubleshooting 91 battery replacing 36 boot block recovery 84 C cable lock security 26 cables connecting 68 card reader installing 54 changing password 78 startup device sequence 80 cleaning an optical mouse 87 CMOS clearing 79 components internal 10 computer cover opening 30 connector description 9 connectors front 7 rear 8 considerations passwords 78 creating and using a rescue medium 72 creating and using recovery media 69 CRU completing the installation 68 customer support center 113 D deleting a password 78 device drivers 68 devices handling static sensitive 29 diagnostics programs using 112 diagnostics troubleshooting 91 DisplayPort connector 9 documentation using 112 drivers devi
105. mbargoed countries in the EAR E1 country list Television output notice The following notice applies to models that have the factory installed television output feature This product incorporates copyright protection technology that is protected by method claims of certain U S patents and other intellectual property rights owned by Macrovision Corporation and other rights owners Use of this copyright protection technology must be authorized by Macrovision Corporation and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation Reverse engineering or disassembly is prohibited EU EMC Directive 2004 108 EC EN 55022 class B Statement of Compliance CE Deutschsprachiger EU Hinweis Hinweis f r Ger te der Klasse B EU Richtlinie zur Elektromagnetischen Vertr glichkeit Dieses Produkt entspricht den Schutzanforderungen der EU Richtlinie 2004 108 EG fr her 89 336 EWG zur Angleichung der Rechtsvorschriften ber die elektromagnetische Vertr glichkeit in den EU Mitgliedsstaaten und h lt die Grenzwerte der EN 55022 Klasse B ein Um dieses sicherzustellen sind die Ger te wie in den Handb chern beschrieben zu installieren und zu betreiben Des Weiteren d rfen auch nur von der Lenovo empfohlene Kabel angeschlossen werden Lenovo bernimmt keine Verantwortung f r die Einhaltung der Schutzanforderungen wenn das Produkt ohne Zustimmung der Lenovo ver ndert bzw wenn Erweiterun
106. ms on page 109 You can also get the latest technical information and download device drivers and updates from Lenovo Support Web site at http www lenovo com support Calling for service During the warranty period you can get help and information by telephone through the Customer Support Center The following services are available during the warranty period e Problem determination Trained service personnel are available to assist you with determining a hardware problem and deciding what action is necessary to fix the problem e Hardware repair If the problem is caused by hardware under warranty trained service personnel are available to provide the applicable level of service e Engineering Change management There might be changes that are required after a product has been sold Lenovo or your reseller will make selected Engineering Changes ECs that apply to your hardware available These items are not covered by the warranty Replacement or use of parts not manufactured for or by Lenovo or non warranted Lenovo parts Identification of software problem sources Configuration of BIOS as part of an installation or upgrade Changes modifications or upgrades to device drivers Installation and maintenance of network operating systems NOS Installation and maintenance of application programs Refer to the ThinkCentre Safety and Warranty Guide that comes with your computer for information about your warranty type and dura
107. n Password 78 setting changing deleting 78 passwords erasing 79 lost or forgotten 79 passwords using 77 PCI card 33 installing replacing 33 physical specifications 4 power features 3 power supply assembly replacing 41 power on self test POST 83 Power On Password 78 productivity center ThinkVantage 111 126 ThinkCentre User Guide programs updating system 83 purchasing additional services 114 R rear connectors 8 recovering from a POST BIOS update failure 84 software 69 recovery boot block 84 operations backup and 70 problems solving 75 recovery media creating and using 69 removing reinstalling front bezel 30 replacing battery 36 hard disk drive 49 heat sink and fan assembly 38 microprocessor 46 power supply assembly 41 Rescue and Recovery 69 workspace Rescue and Recovery 71 Rescue and Recovery workspace 71 resources information 111 S safety vii safety information 112 security cable lock 26 enabling or disabling 79 features 3 selecting startup device 80 temporary startup device 80 serial port 9 service and help 112 customer support center 113 getting 111 services other 113 purchasing additional 114 setting password 78 settings changing 77 viewing 77 Setup Utility 77 Setup Utility program starting 77 Setup Utility exiting 81 software recovering 69 solving recovery problems 75 starting the Setup Utility program 77 startup device 80 sequence changing 80 temporary selecting
108. n be any combination of up to 64 alphabetic and numeric characters For security reasons it is recommended to use a strong password that cannot be easily compromised To set a strong password use the following guidelines e Have at least eight characters in length e Contain at least one alphabetic character and one numeric character e Setup Utility program and hard disk drive passwords are not case sensitive e Not be your name or your user name e Not be a common word or a common name e Be significantly different from your previous passwords Power On Password When a Power On Password is set you are prompted to type a valid password each time the computer is turned on The computer cannot be used until the valid password is typed in Administrator Password Setting an Administrator Password deters unauthorized users from changing configuration settings If you are responsible for maintaining the configuration settings of several computers you might want to set an Administrator Password When an Administrator Password is set you are prompted to type a valid password each time you try to access the Setup Utility program The Setup Utility program cannot be accessed until a valid password is typed in If both the Power On Password and Administrator Password are set you can type either password However you must use your Administrator Password to change any configuration settings Hard Disk Password Setting a Hard Disk Password prev
109. n the audio adapter Each audio solution provides at least three audio connectors audio line in connector audio line out connector and Microphone connector On some models a fourth connector is provided for the attachment of unpowered stereo speakers Speakers that do not require an ac power source The audio adapter provides you with the ability to record and play back sound and music as well as to enjoy sound with multimedia applications and work with speech recognition software Optionally you can connect a set of powered stereo speakers to the audio line out connector to enjoy better sound with multimedia applications Setting the volume from the desktop The desktop volume control is accessible through the volume icon in the taskbar which is located at the bottom right corner of the Windows desktop Click the volume icon and move the slider up or down to control the volume or click the Mute icon to turn the audio off If the volume icon is not in the taskbar see Adding the volume icon to the taskbar on page 17 Adding the volume icon to the taskbar To add the volume icon to the taskbar on the Windows 7 operating system do the following 1 From the Windows desktop click Start gt Control Panel gt Appearance and Personalization 2 In the Taskbar and Start Menu topic click Customize icons on the taskbar 3 Click Turn system icons on or off and change the volume behaviors from Off to On 4 Click OK to save the new setting
110. nal speaker connector Ei Thermal sensor connector E Front audio connector EZ 24 pin power connector EER PCI card slots 2 E Battery PCI Express x1 card slot Clear CMOS Complementary Metal Oxide E PCI Express x16 graphics card slot Semiconductor Recovery jumper EH Parallel connector HJ System fan connector EER SATA connectors 1 and 2 SATA 3 0 connectors Cover presence switch connector Intrusion switch connector EZ SATA connector 3 SATA 2 0 connector EJ PS 2 keyboard and mouse connector Chapter 1 Product overview 11 Locating internal drives Internal drives are devices that your computer uses to read and store data You can add drives to your computer to increase storage capacity and enable your computer to read other types of media Internal drives are installed in bays In this manual the bays are referred to as bay 1 bay 2 and so on Your computer comes with the following factory installed drives e An optical drive in bay 1 e A 3 5 inch hard disk drive in bay 3 When installing or replacing an internal drive it is important to note the type and size of the drive that you can install or replace in each bay and correctly connect the cables to the drive installed Refer to the appropriate section in Installing or replacing hardware on page 29 for instructions on how to install or replace internal drives for your computer Figure 5 Drive bay locations on page 12 shows the locations of the drive bays
111. nnector on a stereo system or other external recording device Used to attach a high performance monitor a direct drive monitor or other devices that use a DisplayPort connector Used to attach an Ethernet cable for a local area network LAN Note To operate the computer within FCC Class B limits use a Category 5 Ethernet cable Used to attach a microphone to your computer when you want to record sound or if you use speech recognition software Used to attach an external modem a serial printer or other devices that use a 9 pin serial port Used to attach a keyboard that uses a PS 2 keyboard connector Used to attach a mouse a trackball or other pointing devices that use a PS 2 mouse connector Used to attach a device that requires a USB connector such as a USB keyboard a USB mouse a USB scanner or a USB printer If you have more than eight USB devices you can purchase a USB hub which you can use to connect additional USB devices Used to attach a VGA monitor or other devices that use a VGA monitor connector Chapter 1 Product overview 9 Locating components Figure 3 Component locations on page 10 shows the locations of the various components in your computer To open the computer cover see Opening the computer cover on page 30 Figure 3 Component locations Heat sink and fan assembly System fan assembly E Power supply assembly EJ Internal speaker installed in some models EJ Memory
112. ntricate picture or pattern beneath the mouse it may be difficult for the digital signal processor DSP to determine changes in the mouse position 5 Reconnect the mouse cable to the computer 6 Turn your computer back on Display screen Dust buildup compounds problems associated with glare Remember to clean your monitor screen periodically See Cleaning a flat panel monitor surface on page 88 or Cleaning a glass screen surface on page 88 Chapter 9 Preventing problems 87 Cleaning a flat panel monitor surface If you have a flat panel computer display that has a flexible film surface do the following to clean the special surface Wipe it gently with a soft dry cloth or blow on the screen to remove grit and other loose particles Then moisten a cloth with LCD cleaner and wipe the screen surface Many computer supply stores carry the special cleaning fluids for displays Use cleaning fluids developed for LCD displays only First apply the fluid to a lint free soft cloth then clean the LCD display Some computer supply stores carry pre moistened towelettes for LCD maintenance Cleaning a glass screen surface To clean a glass screen surface wipe it gently with a soft dry cloth or blow on the screen to remove grit and other loose particles Then use a soft cloth moistened with a nonabrasive liquid glass cleaner Good maintenance practices By performing a few good maintenance practices you can maintain good comput
113. o the External SATA connector cannot be accessed To enable or disable a device do the following 1 Start the Setup Utility program See Starting the Setup Utility program on page 77 2 From the Setup Utility program main menu select Devices 3 Depending on the device you want to enable or disable do one of the following e Select USB Setup to enable or disable a USB device e Select ATA Drive Setup to enable or disable an internal or external SATA device 4 Select the desired settings and press Enter 5 Press F10 to save and exit the Setup Utility program See Exiting from the Setup Utility program on page 81 Chapter 7 Using the Setup Utility program 79 Selecting a startup device If your computer does not start up from a device such as the disc or hard disk drive as expected do one of the following to select the startup device you want Selecting a temporary startup device Use this procedure to select a temporary startup device Note Not all discs and hard disk drives are bootable 1 2 3 Turn off your computer Repeatedly press and release the F12 key when turning on the computer When the Please select boot device window displays release the F12 key Select the desired startup device and press Enter The computer will start up from the device you selected Note Selecting a startup device from the Please select boot device window does not permanently change the startup sequence Selec
114. om the optical drive bay Figure 30 Removing the hard disk drive 5 Disconnect the signal cable and the power cable from the hard disk drive to completely remove the hard disk drive from the chassis 6 Flex the retaining clips as shown to remove the hard disk drive from the bracket Figure 31 Removing the hard disk drive from the bracket 50 ThinkCentre User Guide 7 To install a new hard disk drive into the bracket flex the bracket and align pin E pin EX pin and pin H on the bracket with the corresponding holes in the hard disk drive Important Do not touch the circuit board on the bottom of the hard disk drive 8 Connect the signal cable and the power cable to the new hard disk drive 9 Insert the two retaining clips i of the hard disk drive bracket into the corresponding holes in the side of the optical drive bay and then pivot the hard disk drive and bracket downwards until the hard disk drive bracket snaps into position Figure 32 Installing the hard disk drive Chapter 5 Installing or replacing hardware 51 What to do next e To work with another piece of hardware go to the appropriate section e To complete the installation or replacement go to Completing the parts replacement on page 68 Replacing the optical drive Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information in the Thin
115. onnect the computer to the electrical outlet unless an external device such as a voltage converting transformer is used e If the voltage rating label shows a dual range of 100 127 V and 200 240 V this signifies that the computer is suitable for worldwide operation and the computer will automatically adjust to the voltage at the electrical outlet regardless of the country or region where the computer is being connected Replacement power cords If you relocate your computer to a country or region that uses an electrical outlet style different from the type you are currently using you will have to purchase either electrical plug adapters or new power cords You can order power cords directly from Lenovo See Appendix C Power cord notice on page 119 for power cord information and part numbers Chapter 3 You and your computer 23 24 ThinkCentre User Guide Chapter 4 Security This chapter provides information about how to protect your computer from theft and unauthorized use Security features The following security features are available on your computer Computrace Agent software embedded in firmware The Computrace Agent software is an IT asset management and computer theft recovery solution The software detects if changes have been made on the computer such as hardware software or the computer call in location Note You might have to purchase a subscription to activate the Computrace Agent software
116. onnect the other ends from the computer 6 Note where any remaining cables are attached to the computer then remove them If you saved the original shipping cartons and packing materials use them to pack the units If you are using different cartons cushion the units to avoid damage Chapter 9 Preventing problems 89 90 ThinkCentre User Guide Chapter 10 Troubleshooting and diagnostics This chapter describes some basic troubleshooting and diagnostic programs If your computer problem is not described here see Chapter 11 Getting information help and service on page 111 for additional troubleshooting resources Basic troubleshooting The following table provides information to help you troubleshoot your computer problems Note If you cannot correct the problem have the computer serviced For a list of service and support telephone numbers refer to the ThinkCentre Safety and Warranty Guide that comes with your computer or go to the Lenovo Support Web site at http www lenovo com support phone e EN 7 The computer does not start Verify that when you press the power Switch e The power cord is correctly connected to the rear of the computer and to a working electrical outlet If your computer has a secondary power switch on the rear of the computer make sure that it is switched on The power indicator on the front of the computer is on The computer voltage matches the voltage available at the electr
117. ons solve the problem seek technical assistance See Chapter 11 Getting information help and service on page 111 for more information Troubleshooting Use the troubleshooting information to find solutions to problems that have definite symptoms If the symptom your computer is experiencing occurred immediately after you installed a new hardware option or new software do the following before referring to the troubleshooting information 1 Remove the new hardware option or software If you must remove the computer cover to remove a hardware option make sure you review and follow the electrical safety information provided with your computer For your safety do not operate the computer with the cover removed 2 Run the diagnostic programs to ensure your computer is operating correctly 3 Reinstall the new hardware option or software following the manufacturer s instructions Select the problem your computer is experiencing from the following list e Audio problems on page 93 e CD problems on page 95 e DVD problems on page 95 e Intermittent problems on page 97 e Keyboard mouse or pointing device problems on page 97 e Monitor problems on page 99 e Networking problems on page 101 e Option problems on page 103 e Performance and lockup problems on page 104 e Printer problems on page 107 e Serial port problems on page 107 e Software problems on page 1
118. ons that do not have their own troubleshooting information Select your symptom from the following list e An option that was just installed does not work on page 104 e An option that previously worked does not work now on page 104 Chapter 10 Troubleshooting and diagnostics 103 An option that was just installed does not work Symptom An option that was just installed does not work Action Verify that e The option is designed for your computer e You followed the installation instructions supplied with the option and the installation instructions provided with your computer and all option files such as device drivers if required are installed correctly e You have not loosened other installed options or cables e If the option is an adapter you have provided enough hardware resources for the adapter to function correctly See the documentation supplied with the adapter as well as the documentation for any other installed adapters to determine the resources required for each adapter If these actions do not correct the problem run the diagnostic programs see Diagnostic programs on page 109 for instructions If you need technical assistance see Chapter 11 Getting information help and service on page 111 An option that previously worked does not work now Symptom An option that previously worked does not work now Actions e Verify that all option hardware and cable connections are secure e l
119. opriate EXE files for setup Double click the file and follow the instructions on the screen to complete the installation Reinstalling preinstalled device drivers This section provides instructions on how to reinstall preinstalled device drivers Attention When you reinstall device drivers you are changing the current configuration of your computer Reinstall device drivers only when it is necessary to correct a problem with your computer To reinstall the device driver for a factory installed device do the following 1 Turn on the computer 2 Use Windows Explorer or My Computer to display the directory structure of your hard disk drive 3 Go to the C SWTOOLS directory 4 Open the DRIVERS folder Within the DRIVERS folder there are several subfolders named for various devices installed in your computer such as AUDIO or VIDEO 5 Open the appropriate device subfolder 6 Do one of the following e Inthe device subfolder look for a SETUP exe file Double click the file and follow the instructions on the screen to complete the installation e Inthe device subfolder look for a README txt file or a file with the txt extension This file might be named after the operating system such as WIN98 txt The TXT file contains information about how to install the device driver Follow the instructions to complete the installation e If the device subfolder contains a file with the inf extension and you want to install the device drive
120. or equal to 20 A per phase AADERERD 2048 AT ORRIN TS SMES Baa Si JISC 61000 3 2 Am Additional regulatory information For additional regulatory information refer to the ThinkCentre Regulatory Notice shipped with your computer Depending on the configuration of your computer and the country or region where the computer was purchased you might have received additional printed regulatory notices All regulatory notices are available on the Lenovo Support Web site in electronic format To access electronic copies of the documentation go to http www lenovo com support and click User Guides and Manuals 116 ThinkCentre User Guide Appendix B WEEE and recycling statements Lenovo encourages owners of information technology equipment to responsibly recycle their equipment when it is no longer needed Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products For information on recycling Lenovo products go to http www lenovo com lenovo environment recycling European Union EU WEEE statement EU Only The WEEE mark applies only to countries within the European Union EU and Norway Appliances are labeled in accordance with European Directive 2002 96 EC concerning waste electrical and electronic equipment WEEE The Directive determines the framework for the return and recycling of used appliances as applicable throughout the European Union This label is applied to various products to
121. other piece of hardware go to the appropriate section e To complete the installation or replacement go to Completing the parts replacement on page 68 Chapter 5 Installing or replacing hardware 37 Replacing the heat sink and fan assembly Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information in the ThinkCentre Safety and Warranty Guide that came with your computer To obtain a copy of the ThinkCentre Safety and Warranty Guide go to http www lenovo com support This section provides instructions on how to replace the heat sink and fan assembly CAUTION The heat sink and fan assembly might be very hot Turn off the computer and wait three to five minutes to let the computer cool before removing the computer cover To replace the heat sink and fan assembly do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Open the computer cover See Opening the computer cover on page 30 3 Disconnect the heat sink and fan assembly cable from the microprocessor fan connector on the system board See Locating parts on the system board on page 11 38 ThinkCentre User Guide 4 Follow this sequence to remove the four screws that secure the heat sink and fan assembly to the
122. ove the metal cover of the card reader drive bay Install the new card reader into the card reader bracket Then install the two screws to secure the card reader to the bracket Install the card reader bracket to the chassis Then push the bracket to the left to align the screw hole in the bracket with the corresponding hole in the chassis Figure 37 Installing the card reader Chapter 5 Installing or replacing hardware 55 7 Install the screw to secure the card reader bracket to the chassis Figure 38 Installing the screw that secures the card reader 8 Pivot the optical drive bay upward and connect the card reader cable to one of the USB connectors on the system board See Locating parts on the system board on page 11 9 Reinstall the front bezel See Removing and reinstalling the front bezel on page 30 Note You might have to remove the card reader cover J from the front bezel To remove the card read cover pivot the two retaining clips i that secure the card reader cover outwards and then completely disengage the card reader cover from the front bezel HL Figure 39 Removing the card reader cover What to do next e To work with another piece of hardware go to the appropriate section e To complete the installation or replacement go to Completing the parts replacement on page 68 56 Th
123. owever the controls vary from monitor type to monitor type For information about the status lights and using the controls refer to the documentation that comes with your monitor Select your symptom from the following list e Wrong characters appear on the screen on page 99 e The monitor works when you turn on the computer but goes blank after some period of computer inactivity on page 99 e The monitor works when you turn on the computer but goes blank when you start some application programs on page 100 e The image appears to be flickering on page 100 e The image is discolored on page 100 Wrong characters appear on the screen Symptom Wrong characters appear on the screen Action Have the computer serviced For details see Chapter 11 Getting information help and service on page 111 The monitor works when you turn on the computer but goes blank after some period of computer inactivity Symptom The monitor works when you turn on the computer but goes blank after some period of computer inactivity Action The computer is probably set for energy savings with the power management feature If the power management feature is enabled disabling it or changing the settings might solve the problem If these actions do not correct the problem run the diagnostic programs see Diagnostic programs on page 109 for instructions If you need technical assistance see Chapter 11 Getting
124. pdates are available in a TXT file that is included with the update files For most models you can download either an update program to create a system program update disc or an update program that can be run from the operating system Updating flashing the BIOS from a disc This section provides instructions on how to update flash the BIOS from a disc Note You can download a self starting bootable disc image known as an ISO image with the system program updates to create a system program update disc Go to http www lenovo com support To update flash the BIOS from a disc do the following 1 Turn off your computer 2 Repeatedly press and release the F12 key when turning on the computer When the Startup Device Menu opens release the F12 key 3 On the Startup Device Menu select the desired optical drive as the startup device Then insert the disc into this optical drive and press Enter The update begins 4 When prompted to change the serial number it is suggested that you do not make this change by pressing N However if you do want to change the serial number press Y then type in the serial number and press Enter 5 When prompted to change the machine type and model it is suggested that you do not make this change by pressing N However if you do want to change the machine type and model press Y then type in the machine type and model and press Enter 6 Follow the instructions on the screen to complete t
125. product To avoid electrical shock always use the power cord and plug with a properly grounded outlet Power cords provided by Lenovo in the United States and Canada are listed by Underwriters Laboratories UL and certified by the Canadian Standards Association CSA For units intended to be operated at 115 volts Use a UL listed and CSA certified cord set consisting of a minimum 18 AWG Type SVT or SJT three conductor cord a maximum of 15 feet in length and a parallel blade grounding type attachment plug rated 15 amperes 125 volts For units intended to be operated at 230 volts U S use Use a UL listed and CSA certified cord set consisting of a minimum 18 AWG Type SVT or SUT three conductor cord a maximum of 15 feet in length and a tandem blade grounding type attachment plug rated 15 amperes 250 volts For units intended to be operated at 230 volts outside the U S Use a cord set with a grounding type attachment plug The cord set should have the appropriate safety approvals for the country in which the equipment will be installed Power cords provided by Lenovo for a specific country or region are usually available only in that country or region For units intended to be operated in Germany The power cords shall be safety approved For Germany it shall be HO5VV F 3G 0 75 mm or better For other countries the suitable types shall be used accordingly Power cord part number Used in these countries and regions 41R3176 or
126. ption to restore the C partition and leave the other partitions intact Because the Rescue and Recovery workspace operates independently from the Windows operating system you can restore the hard disk drive to the factory default state even if you cannot start the Windows operating system Attention If you restore the hard disk drive from a Rescue and Recovery backup or restore the hard disk drive to the factory default settings all files on the primary hard disk drive partition usually drive C will be deleted in the recovery process If possible make copies of important files If you are unable to start the Windows operating system you can use the rescue files feature of the Rescue and Recovery workspace to copy files from your hard disk drive to other media To start the Rescue and Recovery workspace do the following 1 Make sure the computer is turned off 2 Repeatedly press and release the F11 key when turning on the computer When you hear beeps or see a logo screen release the F11 key 3 If you have set a Rescue and Recovery password type your password when prompted The Rescue and Recovery workspace opens after a short delay Note If the Rescue and Recovery workspace fails to open see Solving recovery problems on page 75 4 Do one of the following e To rescue files from your hard disk drive or from a backup click Rescue files and follow the instructions on the screen e To restore your hard disk drive from a Resc
127. ptional One PS 2 mouse connector optional Three audio connectors on the rear panel audio line in connector audio line out connector and microphone connector Two audio connectors on the front panel microphone connector and headphone connector For more information see Locating connectors on the front of your computer on page 7 and Locating connectors on the rear of your computer on page 8 Expansion One hard disk drive bay One optical drive bay Two PCI card slots One PCI Express x1 card slot One PCI Express x16 graphics card slot Power supply Your computer comes with 240 watt automatic voltage sensing power supply Security features Computrace Agent software embedded in firmware Cover presence switch also called intrusion switch Ability to enable or disable a device Ability to enable and disable USB connectors individually Keyboard with fingerprint reader shipped with some models Power on password POP administrator password and hard disk drive password to deter unauthorized use of your computer Startup sequence control Startup without keyboard or mouse Support for an integrated cable lock Kensington lock Trusted Platform Module TPM For more information see Chapter 4 Security on page 25 Preinstalled software programs Your computer is preinstalled with software programs to help you work more easily and securely For more information see Software overview on page 5
128. puter Good maintenance practices Moving your computer Chapter 10 u and diagnostics Basic troubleshooting Troubleshooting procedure Troubleshooting Audio problems CD problems DVD problems Intermittent problems Zn Keyboard mouse or pointing device problems Monitor problems Networking problems Option problems Performance and lockup p oble Printer problems Serial port problems Software problems USB problems Diagnostic programs e Lenovo ThinkVantage Toolbox PC Doctor for DOS Chapter 11 Getting information help and service Information resources i Lenovo ThinkVantage Tools ThinkVantage Productivity Center Lenovo Welcome Help and Support Safety and Warranty Lenovo Web site http www lenovo com Lenovo Support Web site Help and service Using the documentato and diagnostic programs Calling for service Using other services A Purchasing additional services Appendix A u information Export classification notice 85 85 86 86 87 88 88 91 91 92 93 93 95 95 97 97 99 101 103 104 107 107 107 108 109 109 109 111 111 111 111 111 111 112 112 112 112 112 113 113 114 115 115 Television output notice 115 EU EMC Directive 2004 108 EC EN 55022 dase B Statement of Compliance 115 Japanese VCCI Class B statement 116 Japanese compliance for products less than or equalto20Aperphase
129. r 2 Open the computer cover See Opening the computer cover on page 30 3 Remove the front bezel by releasing the three plastic tabs on the top of the front bezel and pivoting the front bezel outward to remove it from the computer Figure 9 Removing the front bezel Chapter 5 Installing or replacing hardware 31 4 To reinstall the front bezel align the other three plastic tabs on the bottom of the front bezel with the corresponding holes in the chassis then pivot the front bezel inward until it snaps into position Figure 10 Reinstalling the front bezel What to do next e To work with another piece of hardware go to the appropriate section e To complete the installation or replacement go to Completing the parts replacement on page 68 Accessing the system board components and drives Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information in the ThinkCentre Safety and Warranty Guide that came with your computer To obtain a copy of the ThinkCentre Safety and Warranty Guide go to http www lenovo com support This section provides instructions on how to access the system board components and drives To access the system board components and drives do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electr
130. r To open the computer cover do the following 1 Remove any media from the drives and turn off all attached devices and the computer 2 Disconnect all power cords from electrical outlets 3 Disconnect the power cords Input Output cables and any other cables that are connected to the computer See Locating connectors on the front of your computer on page 7 and Locating connectors on the rear of your computer on page 8 4 Remove any locking device that secures the computer cover such as an integrated cable lock See Attaching an integrated cable lock on page 26 5 Press the cover release button on the back of the computer and pivot the computer cover upward Figure 8 Opening the computer cover Removing and reinstalling the front bezel Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information in the ThinkCentre Safety and Warranty Guide that came with your computer To obtain a copy of the ThinkCentre Safety and Warranty Guide go to http www lenovo com support This section provides instructions on how to remove and reinstall the front bezel To remove and reinstall the front bezel do the following 30 ThinkCentre User Guide Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the compute
131. r printer and other devices might determine the final placement of your computer When arranging your workspace e Avoid the use of extension cords When possible plug the computer power cord directly into an electrical outlet e Keep power cords and cables neatly routed away from walkways and other areas where they might get kicked accidentally For more information about power cords see Power cords and power adapters on page viii 22 ThinkCentre User Guide Register your computer with Lenovo To register your computer go to http www lenovo com register Then follow the instructions on the screen to complete the registration This can help authorities return your computer to you if it is lost or stolen Registering your computer also enables Lenovo to notify you about possible technical information and upgrades When you register your computer information is entered into a database which enables Lenovo to contact you in case of arecall or other severe problem In addition some locations offer extended privileges and services to registered users Moving your computer to another country or region When you move your computer to another country or region you must take local electrical standards into consideration This section provides information on the following e Voltage selection switch on page 23 e Replacement power cords on page 23 Voltage selection switch Some computers are equipped with a
132. r Guide 11 Install the screw to secure the cover presence switch to the chassis Figure 50 Reinstalling the cover presence switch 12 To reinstall the front bezel align the three tabs on the front bezel with the corresponding holes in the chassis and pivot the front bezel inwards until it snaps into position What to do next e To work with another piece of hardware go to the appropriate section e To complete the installation or replacement go to Completing the parts replacement on page 68 Replacing the keyboard or mouse Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information in the ThinkCentre Safety and Warranty Guide that came with your computer To obtain a copy of the ThinkCentre Safety and Warranty Guide go to http www lenovo com support This section provides instructions on how to replace the keyboard or mouse To replace the keyboard or mouse do the following 1 Remove any media from the drives Then turn off all attached devices and the computer Chapter 5 Installing or replacing hardware 67 2 Disconnect all power cords from electrical outlets 3 Disconnect the old keyboard cable or mouse cable from the computer 4 Connect a new keyboard or mouse to one of the USB connectors on the computer Depending on where you want to connect the new keyboard or mouse see Locating connectors on the front of your
133. r before reading and understanding the Important safety information in the ThinkCentre Safety and Warranty Guide that came with your computer To obtain a copy of the ThinkCentre Safety and Warranty Guide go to http www lenovo com support This section provides instructions on how to replace the front audio and USB assembly To replace the front audio and USB assembly do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Open the computer cover See Opening the computer cover on page 30 3 Remove the front bezel See Removing and reinstalling the front bezel on page 30 4 Pivot the optical drive bay upward and disconnect the front audio and USB assembly cables from the system board and note the cables routing See Locating parts on the system board on page 11 Chapter 5 Installing or replacing hardware 61 5 Remove the screw that secures the front audio and USB assembly bracket Then remove the front audio and USB assembly bracket from the chassis Figure 45 Removing the front audio and USB assembly 6 Remove the two screws that secure the front audio and USB assembly to its bracket Then remove the failing front audio and USB assembly from the bracket 7 Install a new front audio and USB assembly into the
134. r using the INF file refer to your Windows Help and Support information system for detailed information about how to install the device driver Note If you need updated device drivers see Getting the latest device drivers for your computer on page 85 for more information Reinstalling software programs If a software program you installed on your computer is not working correctly you might need to remove and reinstall it Reinstalling overwrites the existing programs files and usually fixes any problems that you might have had with that program To remove a program in your system see Microsoft Windows help system for detailed information To reinstall the program do one of the following Note The method of reinstalling a program varies from program to program Refer to the documentation provided with the program to see if your program has special installation instructions e To reinstall most commercially available programs in your system see Microsoft Windows help system for more information e To reinstall selected application programs that came preinstalled from Lenovo do the following 1 Turn on the computer 2 Use Windows Explorer or My Computer to display the directory structure of your hard disk drive 3 Go to the C SWTOOLS directory 4 Open the APPS folder Within the APPS folder there are several subfolders named for various applications installed in your computer 74 ThinkCentre User Guide 5 Open
135. rally caused by a buildup of dirt oils and other contaminants on the ball inside the mouse Clean the mouse See Optical mouse on page 87 for instructions The fingerprint reader does not work Symptom The fingerprint reader does not work Action The following could cause the fingerprint reader not to operate properly e Not enrolling your fingerprint correctly e Scratching the surface of the reader with a hard pointed object 98 ThinkCentre User Guide e Scraping the surface of the reader with your nail or anything hard e Using or touching the reader with a dirty finger e The surface of your finger is very different from when you enrolled your fingerprint The wireless keyboard does not work Symptom The wireless keyboard does not work Action If the Transceiver Communications LED is on and the wireless Keyboard does not work restart your computer If restarting your computer does not solve the problem verify that the following conditions are met e The batteries are properly installed e The batteries still retain their current e The wireless Keyboard is located less than ten meters away from the transceiver e The transceiver is fully installed Action If the Transceiver Communications LED is not on reconnect the transceiver and the keyboard Monitor problems Note Many monitors have status indicator lights and built in controls for adjusting brightness contrast width height and other picture adjustments H
136. rby equipment Magnetic fields around other devices such as transformers appliances fluorescent lights and other monitors might be causing the problem Move fluorescent desk lighting or any equipment that produces magnetic fields farther away from the monitor If this does not correct the problem do the following 1 Turn off the monitor Moving a color monitor while it is turned on might cause screen discoloration 2 Adjust the placement of the monitor and other devices so that they are at least 305 mm 12 inches apart 3 Turn on the monitor e You can reset the refresh rate through your operating system Control Panel On the Windows 7 operating system click Start gt Control Panel gt Hardware and Sound gt Adjust screen resolution gt Advanced Settings Then click the Monitor tab and select a new refresh rate e See your operating system documentation or help for further information on monitor settings If these actions do not correct the problem your monitor might need service See Chapter 11 Getting information help and service on page 111 for details The image is discolored Symptom The image is discolored Action The monitor might be affected by interference from nearby equipment Magnetic fields around other devices such as transformers appliances fluorescent lights and other monitors might be causing the problem Move fluorescent desk lighting or any equipment that produces magnetic fields further away f
137. re 120 ThinkCentre User Guide Power cord part number Used in these countries and regions 42T5035 or 42T5120 Abu Dhabi Bahrain Botswana Brunei Darussalam Channel Islands Hong Kong S A R of China Cyprus Dominica Gambia Ghana Grenada Guyana Iraq Ireland Jordan Kenya Kuwait Liberia Malawi Malaysia Malta Myanmar Burma Nigeria Oman Qatar Saint Kitts and Nevis Saint Lucia Saint Vincent and the Grenadines Saudi Arabia Seychelles Sierra Leone Singapore Sudan Tanzania United Republic of Trinidad and Tobago United Arab Emirates Dubai United Kingdom Yemen Zambia Zimbabwe 42T5056 or 42T5141 Bangladesh Lesotho Macao S A R of China Maldives Namibia Nepal Pakistan Samoa South Africa Sri Lanka Swaziland Uganda 4215077 or 42T5162 Korea Democratic People s Republic of Korea Republic of Appendix C Power cord notice 121 122 ThinkCentre User Guide Appendix D Notices Lenovo may not offer the products services or features discussed in this document in all countries Consult your local Lenovo representative for information on the products and services currently available in your area Any reference to a Lenovo product program or service is not intended to state or imply that only that Lenovo product program or service may be used Any functionally equivalent product program or service that does not infringe any Lenovo intellectual property right may be used instead However it is t
138. re User Guide 10 Install the screw to secure the card reader bracket to the chassis Figure 42 Installing the screw that secures the card reader 11 Pivot the optical drive bay upward and reconnect the card reader cable to one of the USB connectors on the system board See Locating parts on the system board on page 11 12 Reinstall the front bezel See Removing and reinstalling the front bezel on page 30 What to do next e To work with another piece of hardware go to the appropriate section e To complete the installation or replacement go to Completing the parts replacement on page 68 Replacing the system fan assembly Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information in the ThinkCentre Safety and Warranty Guide that came with your computer To obtain a copy of the ThinkCentre Safety and Warranty Guide go to http www lenovo com support This section provides instructions on how to replace the system fan assembly To replace the system fan assembly do the following 1 Turn off the computer and disconnect all power cords from electrical outlets 2 Open the computer cover See Opening the computer cover on page 30 3 Remove the hard disk drive See Replacing the hard disk drive on page 49 4 Locate the system fan assembly See Locating components on page 10 Chapter 5 Installing or
139. recordable discs a recordable optical drive is required for this option After you have backed up the contents of the hard disk drive you can restore the complete contents of the hard disk drive restore selected files only or restore the Windows operating system and applications only while keeping the other data on your hard disk drive Performing a backup operation This section provides instructions on how to perform a backup operation using the Rescue and Recovery program on different operating systems 70 ThinkCentre User Guide e To perform a backup operation using the Rescue and Recovery program on the Windows 7 operating system do the following 1 From the Windows desktop click Start gt All Programs gt Lenovo ThinkVantage Tools gt Enhanced Backup and Restore The Rescue and Recovery program opens 2 Inthe Rescue and Recovery main window click the Launch advanced Rescue and Recovery arrow 3 Click Back up your hard drive and select backup operation options Then follow the instructions on the screen to complete the backup operation e To perform a backup operation using the Rescue and Recovery program on the Windows Vista operating system do the following 1 From the Windows desktop click Start gt All Programs gt ThinkVantage gt Rescue and Recovery The Rescue and Recovery program opens 2 Inthe Rescue and Recovery main window click Launch advanced Rescue and Recovery gt Back up your hard drive and se
140. rectly 3 The printer signal cable is securely connected to the correct parallel serial or USB connector on the computer Note Non IEEE approved printer signal cables might cause unpredictable problems 1 Any device drivers and other software that came with the printer are correctly installed 2 You have assigned the printer port correctly in your operating system application program or BIOS settings For more information about BIOS settings see Chapter 7 Using the Setup Utility program on page 77 If the problem persists run the tests described in the documentation that comes with your printer If you cannot correct the problem have the computer serviced See Chapter 11 Getting information help and service on page 111 Serial port problems Use this information to troubleshoot the serial port and devices attached to the serial port Symptom Serial port cannot be accessed Actions e Make sure the serial cable is securely connected to the serial port on the computer and to the serial device If the serial device has its own power cord make sure it is attached to a properly grounded electrical outlet e lf the serial device has its own On Off switch make sure it is in the On position e f the serial device has an Online switch make sure it is in the Online position e lf the serial device is a printer make sure paper is loaded correctly e Verify that any software supplied with the serial device is correctly ins
141. replacing an old memory module open the retaining clips and gently pull the memory module out of the memory slot Figure 13 Removing a memory module Chapter 5 Installing or replacing hardware 35 e If you are installing a memory module open the retaining clips of the memory slot into which you want to install the memory module Figure 14 Opening the retaining clips 10 Position the new memory module over the memory slot Make sure that the notch J on the memory module aligns correctly with the slot key Jon the system board Push the memory module straight down into the slot until the retaining clips close Figure 15 Installing a memory module What to do next e To work with another piece of hardware go to the appropriate section e To complete the installation or replacement go to Completing the parts replacement on page 68 Replacing the battery Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information in the ThinkCentre Safety and Warranty Guide that came with your computer To obtain a copy of the ThinkCentre Safety and Warranty Guide go to http www lenovo com support Your computer has a special type of memory that maintains the date time and settings for built in features such as parallel port assignments configuration A battery keeps this information active when you t
142. replacing hardware 59 5 Disconnect the system fan assembly cable from the system fan connector on the system board See Locating parts on the system board on page 11 6 The system fan assembly is attached to the chassis by four rubber mounts Remove the system fan assembly by cutting the rubber mounts and lifting the system fan assembly out of the chassis Note The new system fan assembly will have four new rubber mounts attached Figure 43 Removing the system fan assembly 7 Install the new system fan assembly by aligning the new rubber mounts that came with the new system fan assembly with the corresponding holes in the chassis and then push the rubber mounts through the holes Then carefully pull on the tips of the rubber mounts from the bottom until the new system fan assembly is secured in place Figure 44 Installing the system fan assembly 60 ThinkCentre User Guide 8 Connect the new system fan assembly cable to the system fan connector on the system board See Locating parts on the system board on page 11 9 Reinstall the hard disk drive See Replacing the hard disk drive on page 49 What to do next e To work with another piece of hardware go to the appropriate section e To complete the installation or replacement go to Completing the parts replacement on page 68 Replacing the front audio and USB assembly Attention Do not open your computer or attempt any repai
143. restore the contents of the hard disk to the factory default state all the files currently on the hard disk drive will be deleted and replaced by the factory default files To use recovery media on the Windows 7 operating system or the Windows Vista operating system do the following 1 Depending on the type of your recovery media connect the boot medium memory key or other USB storage device to the computer or insert the boot disc into the optical drive 2 Repeatedly press and release the F12 key when turning on the computer When the Please select boot device window opens release the F12 key 3 Select the desired startup device and press Enter The restore process begins 4 Follow the instructions on the screen to complete the operation Note After restoring your computer hard disk drive to the factory default state you might have to reinstall device drivers for some devices See Reinstalling device drivers on page 75 Performing backup and recovery operations The Rescue and Recovery program enables you to back up all your hard disk drive contents including the operating system data files software programs and personal settings You can designate where the Rescue and Recovery program stores the backup e Ina protected area of your hard disk drive e On the secondary hard disk drive if a secondary hard disk drive is installed in your computer e On an attached external USB hard disk drive e On a network drive e On
144. rformance Choice The Smart Performance Choice function enables your computer to run with better acoustic performance or better thermal performance See Smart performance choices on page 81 e System Management SM Basic Input Output System BIOS and SM software The SM BIOS specification defines data structures and access methods in a BIOS that allows a user or application to store and retrieve information specific about the computer in question e Wake on LAN Wake on LAN is an Ethernet computer networking standard that allows a computer to be turned on or woken up by a network message The message is usually sent by a program running on another computer on the same local area network e Wake on Ring Wake on Ring sometimes referred to as Wake on Modem is a specification that allows supported computers and devices to resume from sleep or hibernation mode e Windows Management Instrumentation WMI Windows Management Instrumentation is a set of extensions to the Windows Driver Model It provides an operating system interface through which instrumented components provide information and notification 2 ThinkCentre User Guide Input Output I O features 9 pin serial port one standard and one optional Eight Universal Serial Bus USB connectors two on the front panel and six on the rear panel One Ethernet connector One DisplayPort connector One VGA monitor connector One Personal System 2 PS 2 keyboard connector o
145. rols or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure Do not remove the drive covers Removing the covers of the CD or DVD drive could result in exposure to hazardous laser radiation There are no serviceable parts inside the CD or DVD drive Some CD and DVD drives contain an embedded Class 3A or Class 3B laser diode Note the following statement y WAREN Laser radiation when open Do not stare into the beam do not view directly with optical instruments and avoid direct exposure to the beam Power supply statement Never remove the cover on a power supply or any part that has the following label attached Hazardous voltage current and energy levels are present inside any component that has this label attached There are no serviceable parts inside these components If you suspect a problem with one of these parts contact a service technician Cleaning and maintenance Keep your computer and workspace clean Shut down the computer and then disconnect the power cord before cleaning the computer Do not spray any liquid detergent directly on the computer or use any detergent containing flammable material to clean the computer Spray the detergent on a soft cloth and then wipe the computer surfaces Russia Compliance Mark for Market Access G Copyright Lenovo 2011 xi xii ThinkCentre User Guide Chapter 1 Product overview This chap
146. rom the monitor If this does not correct the problem do the following 1 Turn off the monitor Moving a color monitor while it is turned on might cause screen discoloration 2 Adjust the placement of the monitor and other devices so that they are at least 305 mm 12 inches apart 100 ThinkCentre User Guide 3 Turn on the monitor If these actions do not correct the problem your monitor might need service See Chapter 11 Getting information help and service on page 111 for details Networking problems The following are the most common networking problems Select your networking problem from the following list e Ethernet problems on page 101 e A wireless LAN problem on page 102 e A wireless WAN problem on page 103 e Bluetooth problems on page 103 For more information see Help and Support on page 111 Ethernet problems For Ethernet problems select your symptom from the following list e Your computer cannot connect to the network on page 101 e The adapter stops working for no apparent reason on page 102 e If your computer is a Gigabit Ethernet model and you use a speed of 1000 Mbps the connection fails or errors occur on page 102 e If your computer is a Gigabit Ethernet model it cannot connect to the network at 1000 Mbps Instead it connects at 100 Mbps on page 102 Your computer cannot connect to the network Symptom Your computer cannot connect to t
147. rs in certain countries might not be able to service all models of a particular machine type In some countries fees and restrictions might apply at the time of service To determine whether your computer is eligible for International Warranty Service and to view a list of the countries where service is available go to http www lenovo com support click Warranty and follow the instructions on the screen For technical assistance with the installation of or questions related to Service Packs for your preinstalled Microsoft Windows product refer to the Microsoft Product Support Services Web site at http support microsoft com directory or you can contact the Customer Support Center Some fees might apply Purchasing additional services During and after the warranty period you can purchase additional services such as support for hardware operating systems and application programs network setup and configuration upgraded or extended hardware repair services and custom installations Service availability and service name might vary by country or region For more information about these services go to the Lenovo Web site at http www lenovo com 114 ThinkCentre User Guide Appendix A Regulatory information Export classification notice This product is subject to the United States Export Administration Regulations EAR and has an Export Classification Control Number ECCN of 4A994 b It can be re exported except to any of the e
148. s To add the volume icon to the taskbar on the Windows Vista operating system do the following 1 From the Windows desktop click Start gt Control Panel gt Appearance and Personalization 2 In the Taskbar and Start Menu topic click Customize icons on the taskbar 3 On the Notification Area tab select Volume to allow the icon to display 4 Click Apply to save the new settings Setting the volume from Control Panel You can set the computer volume from Control Panel To set the computer volume from Control Panel do the following 1 From the Windows desktop click Start gt Control Panel gt Hardware and Sound 2 In the Sound topic click Adjust system volume 3 Move the sliders up or down to raise or lower the volume of your computer Chapter 2 Using your computer 17 Using CDs and DVDs Your computer might have a DVD ROM drive or recordable DVD drive installed DVD drives use industry standard 12 cm 4 75 inch CD media or DVD media If your computer comes with a DVD drive the drive can read DVD ROM discs DVD R discs DVD RAM discs DVD RW discs and all types of CDs such as CD ROM discs CD RW discs CD R discs and audio CDs If you have a recordable DVD drive it can also record on DVD R discs DVD RW discs type II DVD RAM discs CD RW standard and high speed discs and CD R discs Follow these guidelines when using the DVD drive e Do not place the computer in a location where the drive is exposed to the following
149. s Lenovo provides a full version of antivirus software on your hard disk drive with a free 30 day subscription After 30 days you must renew the license to continue receiving the antivirus program updates Locations This section provides information to help you locate the connectors on the front and rear of your computer parts on the system board and components and internal drives in your computer Locating connectors on the front of your computer Figure 1 Front connector locations on page 7 shows the locations of the connectors on the front of your computer Figure 1 Front connector locations Ed Optical drive eject close button H USB connector USB port 2 E Power switch i Microphone connector Chapter 1 Product overview 7 EJ Hard disk drive activity indicator Headphone connector EJ Power indicator EJ USB connector USB port 1 Locating connectors on the rear of your computer Figure 2 Rear connector locations on page 8 shows the locations of the connectors on the rear of your computer Some connectors on the rear of your computer are color coded to help you determine where to connect the cables on your computer er VE COS EB 095 SOC
150. s Enter From the Power menu select Automatic Power On and press Enter Select Wake on Lan and press Enter Select Disabled and press Enter Press F10 to save changes and exit the Setup Utility program Press Enter when prompted to confirm the exit Note When ErP compliance mode is enabled you can wake up your computer by doing one of the following 80 ThinkCentre User Guide e Pressing the power switch e Enabling the wake up on alarm feature The wake up on alarm feature enables your computer to wake up at a set time To enable the wake up on alarm feature do the following 1 Start the Setup Utility program 2 From the Setup Utility program main menu select Power gt Automatic Power On and press Enter 3 Select Wake Up on Alarm and press Enter Then follow the instructions on the screen 4 Press F10 to save changes and exit the Setup Utility program Press Enter when prompted to confirm the exit e Enabling the after power loss feature The after power loss feature enables your computer to wake up when the power supply resumes after a sudden loss of electricity To enable the after power loss feature do the following 1 Start the Setup Utility program 2 From the Setup Utility program main menu select Power gt After Power Loss and press Enter 3 Select Power On and press Enter 4 Press F10 to save changes and exit the Setup Utility program Press Enter when prompted to confirm the exit
151. s of foremost importance but light sources air circulation and the location of electrical outlets can also affect the way you arrange your workspace Comfort Although no single working position is ideal for everyone here are a few guidelines to help you find a position that suits you best Sitting in the same position for a long time can cause fatigue The backrest and seat of your chair should adjust independently and provide good support The seat should have a curved front to relieve pressure on the thighs Adjust the seat so that your thighs are parallel to the floor and your feet are either flat on the floor or on a footrest When using the keyboard keep your forearms parallel to the floor and your wrists in a comfortable position Use a light touch on the keyboard and your hands and fingers relaxed Change the angle of the keyboard for maximum comfort by adjusting the position of the keyboard feet Copyright Lenovo 2011 21 Adjust the monitor so the top of the screen is at or slightly below eye level Place the monitor at a comfortable viewing distance usually 51 to 61 cm 20 to 24 inches and position it so you can view it without having to twist your body Also position other equipment you use regularly such as the telephone or a mouse within easy reach Glare and lighting Position the monitor to minimize glare and reflections from overhead lights windows and other light sources Reflected light from shiny sur
152. scue and Recovery workspace The Rescue and Recovery workspace resides in a protected hidden area of your hard disk drive that operates independently from the Windows operating system This enables you to perform recovery operations even if you cannot start the Windows operating system You can perform the following recovery operations from the Rescue and Recovery workspace e Rescue files from your hard disk drive or from a backup The Rescue and Recovery workspace enables you to locate files on your hard disk drive and transfer them to a network drive or other recordable media such as a USB device or a disc This solution is available even if you did not back up your files or if changes were made to the files since your last backup operation You can also rescue individual files from a Rescue and Recovery backup located on your local hard disk drive a USB device or a network drive Chapter 6 Recovery information 71 e Restore your hard disk drive from a Rescue and Recovery backup If you have backed up your hard disk drive using the Rescue and Recovery program you can restore the hard disk drive from a Rescue and Recovery backup even if you cannot start the Windows operating system e Restore your hard disk drive to the factory default state The Rescue and Recovery workspace enables you to restore the complete contents of your hard disk drive to the factory default state If you have multiple partitions on your hard disk drive you have the o
153. sswords through the Microsoft Windows operating system and through the BIOS of your computer to help deter unauthorized use of your computer BIOS passwords You can use the BIOS Setup Utility program to set passwords to prevent unauthorized access to your computer and data The following types of passwords are available e Power On Password When a Power On Password is set you are prompted to type a valid password each time the computer is turned on The computer cannot be used until the valid password is typed in For more information see Power On Password on page 78 e Hard Disk Password Setting a Hard Disk Password prevents unauthorized access to the data on the hard disk drive When a Hard Disk Password is set you are prompted to type a valid password each time you try to access the hard disk drive For more information see Hard Disk Password on page 78 26 ThinkCentre User Guide e Administrator Password Setting an Administrator Password deters unauthorized users from changing configuration settings If you are responsible for maintaining the configuration settings of several computers you might want to set an Administrator Password For more information see Administrator Password on page 78 You do not have to set any passwords to use your computer However using passwords improves computing security Windows passwords Depending on your version of the Windows operating system you can use passwords for a varie
154. system and the Windows 7 operating system do the following 1 Click Start gt Computer 2 Right click your C drive entry and then click Properties The amount of free disk space is displayed Actions to free up disk space e On the Windows Vista operating system do one or all of the following PB O N a ar OO N ON DOF WD Click Start gt Computer Right click your C drive entry and then click Properties Click Disk Cleanup Choose My Files or Files from all users on this computer Alist of unnecessary file categories is displayed Select each file category you want to delete and then click OK Click Delete Files Click Start gt Control Panel Click Programs Click Turn Windows features on or off Alist of optional Windows components is displayed Follow the instructions on the screen Click Start gt Computer Right click your C drive entry and then click Properties Click Disk Cleanup Select Files from all users on this computer Click Continue Click the More Options tab In the Programs and Features area click the Clean up button Alist of installed applications is displayed Select the application you want to remove Click Uninstall Change and then click Continue e On the Windows 7 operating system do one or all of the following PB O N a A OO N Click Start gt Computer Right click your C drive entry and then click Properties Cl
155. system board a Partially remove screw fy then fully remove screw EB and then fully remove screw b Partially remove screw then fully remove screw and then fully remove screw E Note Carefully remove the four screws from the system board to avoid any possible damage to the system board The four screws cannot be removed from the heat sink and fan assembly Figure 18 Screws that secure the heat sink and fan assembly 5 Lift the heat sink and fan assembly with the fan duct off the system board Notes a You might have to gently twist the heat sink and fan assembly to free it from the microprocessor b When handling the heat sink and fan assembly do not touch the thermal grease on the bottom of the heat sink and fan assembly Chapter 5 Installing or replacing hardware 39 6 Remove the two screws that secure the heat sink fan duct Then remove the heat sink fan duct from the failing heat sink and fan assembly Figure 19 Removing the heat sink fan duct 7 Place the new heat sink and fan assembly on the system board so that the four screws are aligned with the corresponding holes in the system board Make sure that you properly place the new heat sink and fan assembly so that you can easily connect the new heat sink and fan assembly cable to the microprocessor fan connector on the system board 8 Follow this sequence to install the four screws to secure the new heat sink and fan assembly as shown in Figur
156. t Center see Chapter 11 Getting information help and service on page 111 Before using the Product Recovery discs refer to the documentation that comes with the discs Attention A Product Recovery disc package might contain multiple discs Make sure you have all of the discs ready before starting the recovery process During the recovery process you might be prompted to change discs Where can find help about the Windows operating system The Windows Help and Support information system provides you detailed information about using the Windows operating system to help you get the most of your computer To access the Windows Help and Support information system click Start gt Help and Support Using the keyboard Depending on your model your computer comes with either a standard keyboard or a fingerprint reader keyboard The Microsoft Windows shortcut keys are provided on both keyboard types This section provides information about the following topics e Using Windows shortcut keys on page 15 e Using the blue ThinkVantage button on page 16 e Using a fingerprint reader on page 16 Using Windows shortcut keys Both the standard keyboard and the fingerprint reader keyboard provide three keys you can use with your Microsoft Windows operating system e The two Start menu keys are located beside the Alt key on either side of the spacebar They feature the Windows logo When you press either the Windows Star
157. t menu opens The style of the Windows logo varies depending on the keyboard type e The context menu key is located next to the Ctrl key on the right side of the Spacebar Pressing the context menu key opens the context menu for the active program icon or object Copyright Lenovo 2011 15 Note You can use the mouse or the Up and Down arrow keys to highlight menu selections You can close the Start menu or the context menu by clicking the mouse or pressing Esc Using the blue ThinkVantage button Some keyboards have a blue ThinkVantage button that you can use to open a comprehensive on board help and information center from Lenovo e If you are using the Windows Vista operation system pressing the blue ThinkVantage button opens the ThinkVantage Productivity Center program e If you are using the Windows 7 operating system pressing the blue ThinkVantage button opens the Lenovo ThinkVantage Toolbox program For more information about the ThinkVantage Productivity Center program and the Lenovo ThinkVantage Toolbox program see ThinkVantage Productivity Center on page 111 and Lenovo ThinkVantage Toolbox on page 109 Using a fingerprint reader Some computers might come with a keyboard that has a fingerprint reader For more information about the fingerprint reader see Fingerprint Software on page 5 To open the ThinkVantage Fingerprint Software program and use the fingerprint reader do one of the following e On
158. talled Refer to the documentation for the serial device option e Make sure that the serial port adapter if you added one is properly installed and firmly seated If these actions do not correct the problem run the diagnostic programs see Diagnostic programs on page 109 for instructions If you need technical assistance see Chapter 11 Getting information help and service on page 111 Software problems Select your symptom from the following list e When using a sort feature dates do not sort in the correct order on page 107 e Software does not work as expected on page 108 When using a sort feature dates do not sort in the correct order Symptom When using a sort feature dates do not sort in the correct order Action Some software developed before the year 2000 used only the last two digits of a year to sort dates always assuming the first two digits were 19 Consequently these programs sort dates out of order Chapter 10 Troubleshooting and diagnostics 107 Check with your software manufacturer to see if any updates are available Many software manufacturers make updates available from the World Wide Web Software does not work as expected Symptom Software does not work as expected Actions e Most software programs have built in help systems that provide instructions for most tasks If you are having difficulty performing a specific task within a software program refer to the help system for t
159. ted the following warnings are required for your safety and proper Underwriters Laboratories UL certification Chapter 5 Installing or replacing hardware 41 Arancer Hazardous moving parts Keep fingers and other body parts away CAUTION Never remove the cover on a power supply or any part that has the following label attached Hazardous voltage current and energy levels are present inside any component that has this label attached There are no serviceable parts inside these components If you suspect a problem with one of these parts contact a service technician To replace the power supply assembly do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Open the computer cover See Opening the computer cover on page 30 3 Remove the front bezel See Removing and reinstalling the front bezel on page 30 4 Remove the hard disk drive See Replacing the hard disk drive on page 49 42 ThinkCentre User Guide 5 Remove the two screws that secure the heat sink fan duct and then lift the heat sink fan duct out of the chassis Figure 21 Removing the heat sink fan duct Chapter 5 Installing or replacing hardware 43 6 Pivot the optical drive upward and disconnect the power supply assembly cables from all drives an
160. ter provides information about the computer features specifications software programs provided by Lenovo and locations of connectors components parts on the system board and internal drives Features This section provides information about the computer features The following information covers a variety of models For information about your specific model use the Setup Utility program See Chapter 7 Using the Setup Utility program on page 77 Microprocessor Your computer comes with one of the following microprocessors internal cache size varies by model type e Intel Core i3 microprocessor e Intel Core i5 microprocessor e Intel Core i7 microprocessor Memory Your computer supports up to four double data rate 3 unbuffered dual inline memory modules DDR3 UDIMMs Internal drives e Optical drive DVD ROM or DVD recordable optional e Serial Advanced Technology Attachment SATA hard disk drive Video subsystem e Integrated graphics for a Video Graphics Array VGA connector and a DisplayPort connector e Peripheral Component Interconnect PCI Express x16 graphics card slot on the system board for a discrete graphics card Audio subsystem e Integrated high definition HD audio e Audio line in connector audio line out connector and microphone connector on the rear panel e Microphone connector and headphone connector on the front panel e Internal speaker available on some models Connectivity e 100 1
161. the Windows 7 operating system click Start gt All Programs gt Lenovo ThinkVantage Tools gt Fingerprint Reader e On the Windows Vista operating system click Start gt All Programs gt ThinkVantage gt ThinkVantage Fingerprint Software Follow the instructions on the screen For additional information refer to the ThinkVantage Fingerprint Software help system Using the wheel mouse The wheel mouse has the following controls Wheel Use the wheel to control the scrolling action of the mouse The direction in which you rotate the wheel controls the direction of the scrolling action E Primary mouse button Use this button to select or start a program or menu item EJ Secondary mouse button Use this button to display a menu for the active program icon or object 16 ThinkCentre User Guide You can switch the function of the primary and secondary mouse buttons and change other default behavior through the mouse properties function in the Windows Control Panel Adjusting audio Sound is an important part of the computer experience Your computer has a digital audio controller built into the system board Some models also have a high performance audio adapter installed in one of the PCI card slots About your computer audio If a factory installed high performance audio adapter is installed in your computer the system board audio connectors on the rear of the computer are typically disabled use the connectors provided o
162. ting it with a Power on Password a Hard Disk Password or both passwords beforehand you can start the computer log on to the system and enter the Setup Utility program by swiping your finger over the reader without typing a password Thus fingerprint authentication can replace passwords and enable simple and secure user access Startup sequence control For more information see Selecting or changing the startup device sequence on page 80 Startup without keyboard or mouse Your computer is able to log in to the operating system without keyboard or mouse connected Trusted Platform Module TPM Trusted Platform Module is a secure cryptoprocessor that can store cryptographic keys that protect information stored in your computer Copyright Lenovo 2011 25 Attaching an integrated cable lock An integrated cable lock sometimes referred to as the Kensington lock can be used to secure your computer to a desk table or other non permanent fixture The cable lock attaches to the integrated cable lock slot at the rear of your computer and is operated with a key The cable lock also locks the buttons used to open the computer cover This is the same type of lock used with many notebook computers You can order an integrated cable lock directly from Lenovo by searching for Kensington at http www lenovo com support li U Figure 7 Integrated cable lock Using passwords You can set a variety of pa
163. ting or changing the startup device sequence To view or permanently change the configured startup device sequence do the following 1 2 3 4 Start the Setup Utility program See Starting the Setup Utility program on page 77 From the Setup Utility program main menu select Startup Select the devices for the Primary Startup Sequence the Automatic Startup Sequence and the Error Startup Sequence Read the information displayed on the right side of the screen Press F10 to save and exit the Setup Utility program See Exiting from the Setup Utility program on page 81 Enabling ErP compliance mode You can enable the energy related products directive ErP compliance mode through the Power menu in the Setup Utility program to reduce the consumption of electricity when your computer is in standby or off mode To enable ErP compliance mode in the Setup Utility program do the following 1 2 ON DOO fF Make sure your computer is turned off Repeatedly press and release the F1 key when turning on the computer When you hear multiple beeps or see a logo screen release the F1 key The Setup Utility program starts Note If a Power On Password or an Administrator Password has been set the Setup Utility program main menu will not be displayed until you type the correct password From the Setup Utility program main menu select Power gt Enhanced Power Saving Mode and press Enter Select Enabled and pres
164. tion You must retain your proof of purchase to obtain warranty service For a list of the Lenovo Support phone numbers for your country or region go to http www lenovo com support phone or refer to the ThinkCentre Safety and Warranty Guide that comes with your computer Note Phone numbers are subject to change without notice If the number for your country or region is not provided contact your Lenovo reseller or Lenovo marketing representative If possible be at your computer when you call Have the following information available e Machine type and model e Serial numbers of your hardware products e Description of the problem e Exact wording of any error messages e Hardware and software configuration information Using other services If you travel with your computer or relocate it to a country where your desktop or notebook computer machine type is sold your computer might be eligible for International Warranty Service which automatically Chapter 11 Getting information help and service 113 entitles you to obtain warranty service throughout the warranty period Service will be performed by service providers authorized to perform warranty service Service methods and procedures vary by country and some services might not be available in all countries International Warranty Service is delivered through the method of service such as depot carry in or on site service that is provided in the servicing country Service cente
165. tooth headphone Symptom Sound does not come from the Bluetooth headset headphone but comes from the local speaker even though the headset headphone is connected using Headset profile or AV profile Action Do the following 1 Exit the application that uses the sound device for example Windows Media Player Open the Control Panel by clicking Start gt Control Panel Click Hardware and Sound gt Sound Select the Playback tab If you are using Headset profile select Bluetooth Hands free Audio and click the Set Default button If you are using AV profile select Stereo Audio and click the Set Default button 6 Click OK to close the Sound window oa A O N PIM items sent from the Windows 7 or the Windows Vista operating system cannot be received correctly Symptom Personal Information Manager PIM items sent from the Windows 7 or the Windows Vista operating system cannot be received correctly into the address book of any other Bluetooth enabled device Action The Windows 7 operating system and the Windows Vista operating system send PIM items in XML format but most Bluetooth enabled devices handle PIM items in vCard format If another Bluetooth enabled device can receive a file through Bluetooth a PIM item sent from the Windows 7 operating system and the Windows Vista operating system might be saved as a file with the extension contact Option problems Use this information to diagnose problems with Lenovo hardware opti
166. tructions direct you to install it When you handle options or CRUs or perform any work inside the computer take the following precautions to avoid static electricity damage e Limit your movement Movement can cause static electricity to build up around you e Always handle components carefully Handle adapters memory modules and other circuit boards by the edges Never touch exposed circuitry e Prevent others from touching components e When you install a static sensitive option or CRU touch the static protective package containing the part to a metal expansion slot cover or other unpainted metal surface on the computer for at least two seconds This reduces static electricity in the package and your body e When possible remove the static sensitive part from the static protective packaging and install the part without setting it down When this is not possible place the static protective packaging on a smooth level surface and place the part on it e Do not place the part on the computer cover or other metal surface Power cords and power adapters Use only the power cords and power adapters supplied by the product manufacturer The power cords shall be safety approved For Germany it shall be HO5VV F 3G 0 75 mm or better For other countries the suitable types shall be used accordingly Never wrap a power cord around a power adapter or other object Doing so can stress the cord in ways that can cause the cord to fr
167. ty of features including controlling login access access to shared resources network access and individual user settings For more information see Help and Support on page 111 Setting up the integrated Security Chip Depending on the model of your computer the keyboard might have an embedded Security Chip a cryptographic microprocessor With the Security Chip and the Client Security Solution program your computer will have a higher level of security across the local network the enterprise or the Internet or the Internet The following are the key features of the Client Security Solution program e Secure data encryption to protect against unauthorized access to confidential material located on your PC e Key encryption to help ensure privacy Note Key encryption uses a pair of encryption keys a public key and a private key The public key and private key work together to encrypt and decrypt information The two keys are also used to identify and authenticate users e Akey archive and recovery tool to protect against a hard disk drive failure or system board failure e Convenient secure storage of Web site and application login information using Password Manager e Support for additional security devices such as a fingerprint reader e A means to recover a forgotten Windows or hard disk password e An encrypted virtual disk drive which automatically encrypts any data that is stored within the secure confines of this el
168. ue and Recovery backup or to restore your hard disk drive to the factory default settings click Restore your system and follow the instructions on the screen For more information about the features of the Rescue and Recovery workspace click Help Note After restoring your hard disk drive to the factory default state you might have to reinstall device drivers for some devices See Reinstalling device drivers on page 75 Creating and using a rescue medium With a rescue medium such as a disc or a USB hard disk drive you can recover the computer from failures that prevent you from gaining access to the Rescue and Recovery workspace on your hard disk drive Notes 1 The recovery operations you can perform using a rescue medium vary depending on the operating system 2 The rescue disc can be started in all types of optical drives Creating a rescue medium This section provides instructions on how to create a rescue medium on different operating systems e To create a rescue medium on the Windows 7 operating system do the following 1 From the Windows desktop click Start gt All Programs gt Lenovo ThinkVantage Tools gt Enhanced Backup and Restore The Rescue and Recovery program opens 2 In the Rescue and Recovery main window click the Launch advanced Rescue and Recovery arrow 72 ThinkCentre User Guide 3 Click the Create Rescue Media icon The Create Rescue and Recovery Media window opens 4 Inthe Rescue Me
169. urn off the computer 36 ThinkCentre User Guide The battery normally requires no charging or maintenance throughout its life however no battery lasts forever If the battery fails the date time and configuration information including passwords are lost An error message is displayed when you turn on the computer Refer to the Lithium battery notice in the ThinkCentre Safety and Warranty Guide for information about replacing and disposing of the battery To replace the battery do the following 1 Turn off the computer and disconnect all power cords from electrical outlets 2 Open the computer cover See Opening the computer cover on page 30 3 Locate the battery See Locating parts on the system board on page 11 4 Remove the old battery Figure 16 Removing the old battery 5 Install a new battery Figure 17 Installing a new battery 6 Close the computer cover and connect the cables See Completing the parts replacement on page 68 Note When the computer is turned on for the first time after replacing the battery an error message might be displayed This is normal after replacing the battery 7 Turn on the computer and all attached devices 8 Use the Setup Utility program to set the date time and any passwords See Chapter 7 Using the Setup Utility program on page 77 What to do next e To work with an
170. urning on the computer When you hear multiple beeps or see a logo screen release the F1 key The Setup Utility window opens 5 Using the cursor keys move to Security and press Enter The Security menu opens 6 Using the cursor keys move to Security Chip and press Enter The Security Chip submenu opens 7 Using the cursor keys move to an item you want to set When the item you want is highlighted press Enter 8 Set the items you want to set 9 Press F10 to save and exit the Setup Utility program 10 Click Yes in the Setup Confirmation window To set the Security Chip you have to open the Client Security Solution program and follow the instructions on the screen Note If your computer is preinstalled with the Windows 7 operating system the Client Security Solution program is not preinstalled on your system To configure the security chip you need to download the latest version of the Client Security Solution program from the Lenovo Web site To download the Client Security Solution program go to http www lenovo com support Then follow the instructions on the screen Using and understanding firewalls A firewall can be hardware software or a combination of both depending on the level of security required Firewalls work on a set of rules to determine which inbound and outbound connections are authorized If your computer is preintalled with a firewall program it helps protect against computer Internet security threats
171. voltage selection switch located near the power cord connection point on the computer and some computers do not have a voltage selection switch Before you install your computer or relocate your computer to another country or region you must be certain that you have matched your computer to the voltage available at your electrical outlet CAUTION You must know the voltage of the electrical connection outlet where your computer will be connected If you do not know the voltage contact your local electric company or refer to official Web sites or other literature for travelers to the country or region where you are located If your computer has a voltage selection switch you must set the switch to match the voltage available at your electrical outlet Setting the voltage selection switch incorrectly will cause the computer to malfunction and might cause permanent damage to the computer Do not connect the computer to an electrical outlet until you have verified that the voltage selection switch setting matches the voltage available at the electrical outlets If your computer does not have a voltage selection switch inspect the voltage rating label on the bottom of the computer and note the following e If the voltage rating label shows a range of either 100 127 V or 200 240 V you must ensure that the voltage provided at the electrical outlet matches the voltage rating on the computer label If it does not match do not attempt to c
172. wer cords from electrical outlets and disconnect all cables that are connected to the computer 2 Open the computer cover See Opening the computer cover on page 30 3 Locate the Clear CMOS Recovery jumper on the system board See Locating parts on the system board on page 11 4 Move the jumper from the standard position pin 1 and pin 2 to the maintenance position pin 2 and pin 3 5 Close the computer cover and connect the power cord See Completing the parts replacement on page 68 6 Turn on the computer and leave it on for approximately 10 seconds Then turn off the computer by holding the power switch for approximately five seconds 7 Repeat step 1 through step 2 8 Move the Clear CMOS Recovery jumper back to the standard position pin 1 and pin 2 9 Close the computer cover and connect the power cord See Completing the parts replacement on page 68 Enabling or disabling a device This section provides information on how to enable or disable user access to the following devices USB Setup Use this option to enable or disable a USB connector When a USB connector is disabled the device connected to the USB connector cannot be used SATA Controller When this feature is set to Disable all devices connected to the SATA connectors such as hard disk drives or the optical drive are disabled and cannot be accessed External SATA Port When this option is set to Disable the device connected t

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