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Bosch ITS-DX4020-G

1. Molex is a registered trademark of Molex Incorporated 1 2 Technical Specifications Current operating Standby 65 mA Alarm 200 mA 12 VDC nominal 1 6 ohms Operating Voltage Maximum Wire Resistance for Control Panel Connections Maximum Wire Distance 0 64 mm 22 AWG 30 5 m 100 ft 1 02 mm 18 AWG 61 m 200 ft Ripple Noise 200 mVpp maximum PSTN FSX Port Radio 17 V minimum supplied GSM Quad band radio 850 MHz and 1900 MHz Europe 900 MHz and 1800 MHz North America 850 MHz and 1900 MHz Terminals All terminals are power limited Separate power limited wiring from non power limited wiring by 6 4 mm 0 25 in Environmental Environment Indoors Relative Humidity 5 to 93 non condensing Temperature operating 10 C to 55 C 4 14 F to 131 F Dimensions H x W x D 133 mm x 80 mm x 23 mm 5 2 in x3 1 in x 1 in Antenna Magnetic base omni directional antenna 2 5 m 8 2 ft cable with SMA connector SIM Card 3V 1 8V SIM compliant with GSM 11 12 recommendation USB Mini B connector cable not included AE1 Standard Enclosure Standard gray enclosure made of 1 0 mm cold rolled steel Includes a keyed lock The dimensions are 35 6 cm x 31 8 cm x 7 6 cm 14 in x 12 5 in x 3 in AE2 Standard Enclosure Standard red enclosure made of 1 0 mm cold rolled steel Includes a keyed lock Measures 35 6 cm x 31 8 cm x 7 6 cm 14 in x 12 5 in x 3 in Large red en
2. Supported control panels Easy Series firmware version 3 0 or later Bosch Security Systems Inc Installation and Operation Guide FO1U133268 03 2010 05 10 en Overview GPRS GSM IP Communicator 2 4 Configuration Options You can configure the ITS DX4020 G using one of two methods Short Message Service SMS Refer to Section 4 1 Use Short Message Service SMS to Configure the ITS DX4020 G page 18 USB user interface Refer to Section 4 2 Use USB to Configure the TS DX4020 G page 21 You can configure in one of three different modes depending on the control panel For a list of modes allowed by the different control panels refer to Table 4 1 Page 18 NOTICE The configuration options provide temporary connections to the ITS DX4020 G for configuration purposes only They are not intended for long term or permanent connection FO1U133268 03 2010 05 Installation and Operation Guide Bosch Security Systems Inc GPRS GSM IP Communicator Installation en 11 3 Installation 3 1 Installation Prerequisites Before you install the ITS DX4020 G ensure that the following prerequisites are met Before installing the ITS DX4020 G in an existing system inform the operator and local authority Before installing the ITS DX4020 G disconnect all system power AC and standby battery If you are mounting the ITS DX4020 G in a separate enclosure ensure that all external wiring does not exceed 1 6 ohms 30 5 m
3. does not power on no LEDs are lit page 45 Off Section 7 2 2 Initialization initialization page 45 mode Operating Mode STATUS CELL IP Information or Troubleshooting Section No LEDs visible Off Off Section 7 2 1 The ITS DX4020 G nl i Action required Double Double O Off Off flash flash Double Off Double Off Off flash flash Double Off O Double Off flash flash O Off O Off O ff Off Section 7 2 4 Firmware page 45 Off Section 7 2 5 Radio Registration page 46 Off Section 7 2 6 SIM Card page 46 Off Section 7 2 3 Hardware page 45 Section 7 2 7 PIN Code page 46 flash Double Off Double flash flash Double Off flash Double Off flash mode Jumper plug installed Shifting flash a O Off Section 7 2 8 Control Panel Bus page 47 See Signal strength Section 7 2 9 No Authorization section of table below page 47 Configuration See Signal strength Ready and authorized to configure with either SMS or section of table below USB Flash Flash Flash Flash Section 7 2 10 Invalid el elef Configuration SMS page 47 Double Double Double Double Section 7 2 11 Firmware Upgrade In Process page 48 E Shifting Shifting flash flash ff ff ff ff ff ff ff gt gt SMS configuration is successful gt gt gt You can now remove the CONFIG jumper to save settings Shifting Shifting Shifting Shifting Firmware upload in prog
4. 100 ft of 0 64 mm 22 AWG or 61 m 200 ft of 1 02 mm 18 AWG wire Refer to Section 1 2 Technical Specifications page 5 for optional enclosures if required Separate power limited wiring from non power limited wiring by 6 4 mm 0 25 in Contact the central monitoring station for destination IP address and port number settings Provide the central monitoring station with the poll rate setting NOTICE Depending on the SIM card used first time registration of the SIM card might take up to 3 minutes to complete During this time the signal levels displayed by the signal strength LEDS might fluctuate Bosch Security Systems Inc Installation and Operation Guide FO1U133268 03 2010 05 12 3 2 en Installation GPRS GSM IP Communicator Insert the SIM Card Figure 3 1 SIM Card and Card holder Overview SIM card orientation SIM card holder door unlock instruction 2 EE SIM card holder door open instruction SIM card insert instruction SIM card holder door close and lock instruction 1 Hold the ITS DX4020 G communicator as shown in Figure 3 1 2 Slide the SIM card holder door upward to unlock it 3 Lift the SIM card holder door NOTICE The SIM card holder door does not open very far Do not force the door open beyond its normal range of motion 4 Insert the SIM card into the guides on the card holder door The notched edge is away from the hinge and the contacts are positioned as shown in Figure 3
5. Select File Transfer gt Xmodem gt Send E COMS5 9600baud Tera Term T File Edit Setup Control Window Help New connection 4lt h Duplicate session ot Cygwin connection AF Log Ed EEN z SEMIN S34 AA to 3008 ms 508 Wiel bog o 12H secs 10 Siuu kialla lifetime lt to 120 secs 15 sit ee tees R 1 AMR Send File to Ons 5 Transfer Kermit 55H SCH MODEM k b F Receive Change directory ZMODEM F k k Replay Log B Plus Qiuick VAN LogMeTT Print vailable at current access level Disconnect Exit 5 Restore Factory Defaults 6 Save and Reboot 7 Upgrade software 8 Change Basic parameters 9 Change Advanced parameters elect Option 7 tart Amodem transfer of upgrade image file cccceccccccceccccccccccccccccccg Figure 6 5 Tera Term File Menu Path 11 In the XMODEM Send dialog box use the Look in menu to navigate to and select the location to which you downloaded the ITS DX4020 G binary file Refer to Figure 6 6 Page 40 Bosch Security Systems Inc Installation and Operation Guide FO1U133268 03 2010 05 40 en Firmware Upgrade GPRS GSM IP Communicator 12 Click Open to start the firmware upgrade The Tera Term XMODEM Send dialog box opens and indicates the upgrade progress Tera Term XMODEM Send Filename fw_20090327_V1_3_9 Protocol MODEM CRC Packet 27 Bytes transfered 26496 16 7 Cancel Figure 6 6 Tera Term XMODEM Send
6. 1 5 Close the card holder door and then slide the door away from the hinge to lock it FO1U133268 03 2010 05 Installation and Operation Guide Bosch Security Systems Inc GPRS GSM IP Communicator Installation en 13 3 3 Mount the ITS DX4020 G in the Control Panel Enclosure Refer to Figure 3 2 Page 13 1 Mount the ITS DX4020 G into the control panel s enclosure using the supplied mounting screws Use any of the standard three hole mounting patterns on the control panel s enclosure If necessary remove the three knockouts If necessary use the D137 Mounting Bracket not supplied to mount the ITS DX4020 G on the control panel enclosure 2 Place the magnetic antenna in the vertical position on the top of the control panel enclosure or other metal surface NOTICE The antenna must be placed on a magnetic metal surface for proper operation For best performance ensure that the surface area extends 10 cm 4 in or more in all directions around the antenna 3 Connect the antenna cable to the ITS DX4020 G Figure 3 2 Sample Mounting Location in Control Panel Enclosure Callout Description 1 Sample mounting location and ITS DX4020 G mounted at that location with supplied mounting screws 2 Magnetic antenna mount on top of the enclosure or other metallic surface route the antenna cable through the enclosure knockout ANTENNA connector on ITS DX4020 G Bosch Security Systems Inc Installation and Operation Gui
7. 7 07 or 7 081 GV3 Series Refer to your control panel s documentation for programming instructions When programming the ITS DX4020 G follow your control panel s DX4020 network programming instructions FO1U133268 03 2010 05 Installation and Operation Guide Bosch Security Systems Inc GPRS GSM IP Communicator Overview en 7 2 Overview The ITS DX4020 G enables two way IP or dialed communication over a commercial GPRS GSM network Typical applications are event reporting to a central monitoring station and remote access to Bosch intrusion control panels For a list of compatible control panels refer to Section 1 4 Control Panel Compatibility page 6 For installations using a PSTN receiver the ITS DX4020 G uses GSM to dial the receiver and communicate using Contact ID 2 1 System Overview Figure 2 1 System Overview Callout Description ITS DX4020 G GPRS GSM Communicator 2 Compatible Control Panel refer to Section 1 4 Control Panel Compatibility page 6 Control Panel Dialer Connection optional Control Panel Bus and Power Connection Contr Panel Bus and PowerConnesion Remote PC Running Remote Programming Software RPS Ethernet Connection PSTN Connection Conettix D6600 with Serial Network Adapter or Conettix D6100i Receiver EZ a eo Remote PC s Network Connection Bosch Security Systems Inc Installation and Operation Guide FO1U133268 03 2010 05 8 en Overview GPRS GSM IP Communica
8. DX4020 G is not connected to the GPRS network Flash The ITS DX4020 G is connected to the GPRS network but it is not pe ponme to econ tation ect On The ITS DX4020 G is connected to the central station receiver James Table 4 7 CELL IP LED Status 4 2 Use USB to Configure the ITS DX4020 G You can use a USB connection from a laptop or desktop PC to the ITS DX4020 G to configure the ITS DX4020 G on site Before you can access the USB user interface you must install the ITS DX4020 G inf file on the target PC or laptop The ITS DX4020 G inf file is available on the supplied CD ROM You need to install this file only once on the target PC or laptop If the ITS DX4040 G CD ROM is not available 1 From your Internet browser go to http www boschsecurity com to open the Bosch Web site 2 Select the web site for your region and country 3 In the Online Catalogs section on the left click the Intrusion Alarm Systems link Bosch Security Systems Inc Installation and Operation Guide FO1U133268 03 2010 05 22 en Configuration GPRS GSM IP Communicator 4 Under the Intrusion Alarm Systems Products heading scroll to the Conettix Information Transport Solutions section Click the Show product section link 5 Click the Conettix IP link 6 Scroll to the ITS DX4020 G GPRS GSM IP Communicator section Click the section title to open the product page 7 Under the product image click the Software tab 8 Click OK to accept t
9. GSM network Firmware Version Use the LED DIS function to determine the firmware version of the ITS DX4020 G module without a USB connection When you first install the LED Disable jumper the LED flashes the firmware version as a series of three flashes for example 1 4 3 flashes signifies firmware version 1 4 3 Bosch Security Systems Inc Installation and Operation Guide FO1U133268 03 2010 05 36 enlEimmware Upgrade GPRS GSM IP Communicator 6 6 1 6 2 6 2 1 Firmware Upgrade To upgrade the firmware in the ITS DX4020 G you must download the latest firmware file from the Bosch Web site to the target PC or laptop and then use either Hyper Terminal or Tera Term to install the firmware file on the ITS DX4020 G Download the Latest Firmware 1 From your Internet browser go to http www boschsecurity com to open the Bosch Web site 2 Select the web site for your region and country 3 In the Online Catalogs section on the left click the Intrusion Alarm Systems link 4 Under the Intrusion Alarm Systems Products heading scroll to the Conettix Information Transport Solutions section Click the Show product section link 5 CLick the Conettix IP link 6 Scroll to the ITS DX4020 G GPRS GSM IP Communicator section Click the section title to open the product page 7 Under the product image click the Software tab 8 Click OK to accept the license agreement 9 To the right of ITS DX4020 G bin click on the l
10. ITS DX4020 G binary file 12 In Protocol select Xmodem 13 Click Send to start the firmware upgrade The Xmodem file send for ITS DX4020 G dialog box opens and indicates the upgrade progress Refer to Figure 6 3 Page 38 Bosch Security Systems Inc Installation and Operation Guide FO1U133268 03 2010 05 38 enl Firmware Upgrade GPRS GSM IP Communicator Xmodem file send for 11S DX 4070 G Sending E Sf 20090327 1 _3_9 bin Packet 45 Error checking CRC Retries Total retries 4 Last error Got retry request File i EK ol 156K Elapsed 00 00 07 j Remaining 00 0315 Throughput 786 cps Ces Figure 6 3 Xmodem File Send Progress Dialog Box 14 15 When the file transfer completes HyperTerminal prompts you to continue Press Y and then Enter to continue the upgrade When the firmware upgrade is complete close Hyper Terminal and remove the jumper plug from the CONFIG MODE jumpers on the ITS DX4020 G The ITS DX4020 G restarts 6 2 2 Install the Firmware using Tera Term NOTICE The CONFIG MODE jumper pins must be shorted together with the supplied jumper plug to install firmware Refer to Table 7 2 Page 44 for LED activity If you are using Microsoft Windows Vista or 7 you must download and install a communication utility such as Tera Term on the target PC or laptop 1 FO1U133268 03 2010 05 Ensure that the USB to mini USB cable is connecte
11. Ring R and Tip T terminals Bosch Security Systems Inc Installation and Operation Guide F01U133268 03 2010 05 16 en Installation GPRS GSM IP Communicator GC Ep S Figure 3 5 Connections for Dual Wireless Mode Callout Description connector connector using the bus power terminals Power terminals on the control panel PNL PSTN connection from ITS DX4020 G to control panel Phone terminals on the control panel connect to the Ring R and Tip T terminals F01U133268 03 2010 05 Installation and Operation Guide Bosch Security Systems Inc GPRS GSM IP Communicator Installation en 17 3 5 Check Signal Strength Apply power to the ITS DX4020 G and wait 30 sec Depending on the SIM card used first time registration might take up to 3 minutes to complete If any LEDs have a double flash refer to Table 7 2 Page 44 and proceed when the double flash problem is resolved Check the signal strength LEDs SS1 SS2 and SS3 Ifthe signal strength is good or higher refer to Table 3 1 Page 17 proceed to Section 4 Configuration page 18 lf the signal strength is unacceptable or lower refer to Table 3 1 Page 17 check the installation site for possible causes of signal interference Refer to Table 3 1 for signal strength levels Signal Strength Unacceptable no reading available modem is resetting or registering e mm Unacceptable lt 89 dBm On x Wa Attempting to register on the
12. minimum of 4 in 10 cm from the base of the antenna in all directions Check the antenna connection at the module Install the CONFIG jumper so that you can monitor the GSM signal LEDs Relocate the antenna on a metal surface such as the top of the control panel enclosure Check the signal on a mobile phone from the same carrier if available OY En eS If the signal on the phone is good but the ITS DX4020 G signal is not good replace the antenna 7 Ifthe signal on the mobile phone and on the ITS DX4020 G are bad check for outages with the wireless service provider 8 If there are no carrier outages try using a SIM from a different carrier service provider GSM Network Registration Description The ITS DX 4020 G is attempting to register on the GSM network This issue occurs if the registration never occurred and can last up to 8 min After 8 min the LEDs change to the double flash Radio Registration state This condition can also happen if only one tower is within RF range and it has an outage The module continues to attempt to establish communications Solution 1 Check for RF signal strength by shorting the CONFIG MODE jumpers and reading the real time GSM Signal Strength levels 2 If the signal strength is unacceptable refer to Section 7 2 18 Wireless Reception Issues page 50 3 Replace the SIM card with a known good test card If the signal strength is acceptable confirm that the wireless service provider ac
13. password Figure 4 6 TS DX4020 G USB Login Window NOTICE The ITS DX4020 G USB login window shows the firmware version The procedures in this installation and operation guide require software version 1 3 15 or later Refer to Section 6 Firmware Upgrade page 36 for firmware upgrade instructions 6 Enter the password to log on The default password is 4020G all uppercase The user interface allows three attempts to enter the password correctly After three failed attempts you must reset the ITS DX4020 G by removing the jumper plug from the CONFIG MODE jumpers and then repeat Steps 3 through 6 7 Press Enter to continue The USB main menu opens Refer to Figure 4 7 Page 27 FO1U133268 03 2010 05 Installation and Operation Guide Bosch Security Systems Inc GPRS GSM IP Communicator Configuration en 27 4 2 4 USB Main Menu cOM4 9600baud Tera Term VT Cie DEK Fie Edit Setup Control Window Help General Access level Full Basic parameters GPRS APN y PRS username gprsi23 GPRS password e SIM PIN ex Src port 7700 Bus Address 134 AES Encryption disabled AES Encryption Key aa NEE EE ER VE Communication paths available Both Advanced parameters DIMF digit timeout 100 to 3000 ms 100 CA GPRS ACK timeout 6 to 12 secs 25 GPRS Transmit buffer lifetime Cp to 120 secs 15 GSM CODEC setting G FR 1 AMR H GSM transmit gain CL to 9 gt 5 GSM receive gain CL to 9 5 Enabl
14. the end of the menu 4 2 5 USB Option Menu For a description of the USB option menu items refer to Table 4 8 Page 28 To see the USB option menu refer to Figure 4 7 Page 27 At a configuration screen items are presented one at a time with the current value inside brackets If you press Enter without entering a new value the current value is unchanged To go to a specific menu option enter the appropriate menu item number and press Enter Bosch Security Systems Inc Installation and Operation Guide FO1U133268 03 2010 05 28 en Configuration GPRS GSM IP Communicator a 1 Change 1 To change the login password enter the old password first and then enter the new password password twice The second entry confirms the new password Passwords must be 4 15 characters long and are case sensitive 2 Change log 2 level 0 9 A Z a z and special characters are allowed 3 View log View the debugging log for diagnostic purposes Press any key to exit Change the debugging level shown on the View Log screen 4 Exit without Return to the USB interface login screen Press Y for Yes to exit without saving All Save configuration changes that were made are lost and are replaced with the previous values 5 Restore 5 Select to restore all factory default values Factory defaults When prompted remove the plug from the CONFIG jumper pins to restart the ITS DX4020 G Warning All fields are cleared and the factory default
15. to 65535 characters 7700 Sets the port of the receiver for panels that do not support a destination port DS7400XiV4 This setting appears in the USB interface menu only when address 13 or 14 is selected DTMF digit timeout 100 to 3000 ms 500 ms Acceptable time between dialed DTMF digits from TTT ien o ESOT 51 GPRS ACK timeout 6 to 600 sec 70 sec The GPRS session restarts if no response occurs by a iain the time the entered time expires 1 5 52 GPRS Transmit 6 to 120 sec 15 sec Length of time the control panel messages remain buffer lifetime in the in the ITS DX4020 G buffer before they are discarded 53 GSM CODEC O Full Rate FR Set to Full Rate when GSM is used setting 1 Adaptive Multi rate AMR GSM receive gain O to 10 5 Gain on received GSM signals Bosch Security Systems Inc Installation and Operation Guide FO1U133268 03 2010 05 30 en Configuration GPRS GSM IP Communicator D parametr e periton o 56 Enable incoming O Disabled GSM calls where 1 Enabled supported 1 SIM ICCID 2 D is SIM IMSI 3 ID is modem IMEI 63 Dynamic DNS ID Selection Dynamic DNS ID Table 4 9 SMS and USB Configuration Parameters 2 to 20 characters F01U133268 03 2010 05 57 GPRS session 1 to 255 hrs 4 hrs timeout 58 Trouble reporting O to 65535 sec 120 sec delay time 59 Enable low signal O Disabled strength reporting 1 Enabled 61 Dynamic DNS 7 to
16. 05 20 en Configuration 4 1 3 GPRS GSM IP Communicator PSTN Contact ID over GSM Mode D pesiin OO es SMS sequence number 1 Current password 4 to 15 characters default 4020G 14 Control panel bus address O to set it to PTSN Contact ID over GSM mode 17 Communication path 1 Both default 2 P over GPRS 3 PSTN Contact ID over GSM a End of configuration iSelect 3 PSTN Contact ID over GSM for PSTN over GSM Mode Table 4 3 PSTN Contact ID over GSM Mode SMS Configuration Multiple SMS Messages for Messages Longer than 160 Characters io pepon Samptesms 1 lt LF gt SMS sequence number 1 ost 1 4020G lt LF gt Current password E 3 123456 4343 2 secret123 lt LF gt New password case sensitive 10 basic mzm 11 user telco com 3 123456 4343 lt LF gt PUK and new PIN to set in SIM oe 10 basic m2m lt LF gt Access Point Name APN 16 01020304050607080910111213141516 11 user telco com lt LF gt GPRS username 12 password lt LF gt GPRS password 15 1 lt LF gt Enable AES encryption 16 01020304050607080910 Sample AES key 111213141516 lt LF gt Table 4 4 Double SMS Example Part 1 rv Senme regen 2 lt LF gt SMS sequence number 14 134 lt LF gt Option bus address Table 4 5 Double SMS Example Part 2 Send the Configuration SMS 1 Send the configuration SMS to the SIM card phone number The transmission might take several minutes Because the CON
17. 15 characters none Server IP Address 62 4 ID is manually entered Installation and Operation Guide Enable or disable the ability to receive incoming GSM calls This parameter is only available when using the Easy Series control panel Refer to Section 2 2 Device Overview page 8 for more information If no IP over GPRS communication occurs within the GPRS session timeout period the ITS DX4020 G sends a message to keep the current session alive ensuring that the network path is active To avoid connectivity delays set the GPRS session timeout to fewer hours than your carrier s session expiration period to avoid connectivity delays When low signal strength SIM card missing or unable to register on the network is detected for longer than the time entered in this parameter the ITS DX4020 G stops responding on the bus to indicate a Trouble condition to the control panel No information is sent to the control panel The next attempt by the control panel to poll or senda message to the ITS DX4020 G fails The control panel then creates a trouble condition When signal strength is detected it must remain restored for the amount of time entered in this parameter before the ITS DX4020 G sends signals again When enabled the ITS DX4020 G sends a trouble signal to the control panel if the signal strength falls to an unacceptable level Restoring signal strength to an acceptable level resets this condition For proper o
18. 5 Testing 35 5 1 GSM Trouble Indication 35 ES Firmware Version 35 6 Firmware Upgrade 36 6 1 Download the Latest Firmware 36 6 2 Install the Firmware 36 6 2 1 Install the Firmware using Hyper Terminal 36 Bosch Security Systems Inc Installation and Operation Guide FO1U133268 03 2010 05 4 en Table of Contents 6 2 2 7 1 7 2 Coat 1 2 2 2 3 7 2 4 tet 1 2 6 1 2 1 7 2 8 29 7 2 10 7 2 11 242 eerste 7 2 14 2 15 7 2 16 1 2 17 T218 F01U133268 03 2010 05 Install the Firmware using Tera Term Troubleshooting Diagnostic LED Descriptions Troubleshooting Procedures The ITS DX4020 G does not power on no LEDs are lit Initialization Hardware Firmware Radio Registration SIM Card PIN Code Control Panel Bus No Authorization Invalid Configuration SMS Firmware Upgrade In Process No Incoming IP Packets Control Panel Bus Problem Radio Initializing or No Signal Strength GSM Network Registration Unacceptable Signal Strength Marginal RF Signal Wireless Reception Issues Installation and Operation Guide GPRS GSM IP Communicator 38 41 41 45 45 45 45 45 46 46 46 4T 4T 47 48 48 48 49 49 49 50 50 Bosch Security Systems Inc GPRS GSM IP Communicator Introduction en 01 1 Introduction 1 1 Trademarks Microsoft Windows 2000 XP Vista and Windows 7 are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries
19. CE Separate each ID or value pair with a line feed lt LF gt a carriage return lt CR gt or lt ENTER gt or a semi colon lt gt Because of phone and carrier differences Bosch recommends using semi colons to create and send SMS messages for example 1 1 4020G 10 Airnet1 14 88 17 2 To allow spanning of configuration across multiple messages each SMS starts with the sequence number followed by the command line separator Any of these characters is acceptable to separate command lines Refer to your cellular phone s documentation for available characters Refer to Table 4 1 Page 18 for information about the modes allowed for your control panel IP over GPRS Mode SMS sequence number 11 Oh 1 4020G Current password 4 to 15 characters default 4020G tele m2m 1 1 GPRS access point name APN 1 to 63 characters i ES 4 13 or 14 DS7400XiV4 88 GV2 Series GV3 Series 92 GV3 Series 134 DS7200V2 Series Easy Series 250 FPD 7024 72 1 Communication path 1 Both default As P over GPRS 3 PSTN Contact ID over GSM En End of configuration 1 The symbol starts the SMS configuration message content Any data before the symbol is discarded The symbol is followed directly by the sequence number of the message 1 to 3 Table 4 2 IP over GPRS Mode and Dual Wireless Mode SMS Configuration Bosch Security Systems Inc Installation and Operation Guide F01U133268 03 2010
20. Dialog Box 13 When the file transfer completes TeraTerm prompts you to continue Press Y and then Enter to continue the upgrade 14 When the firmware upgrade is complete close Tera Term and remove the jumper plug from the CONFIG jumpers on the ITS DX4020 G The ITS DX4020 G restarts NOTICE During the firmware upgrade process pauses in the data transfer are normal During these pauses the module processes other information If the process stops for more than 1 min restart the module and repeat the process FO1U133268 03 2010 05 Installation and Operation Guide Bosch Security Systems Inc GPRS GSM IP Communicator Troubleshooting en 41 D 7 1 Troubleshooting Diagnostic LED Descriptions mm neon o STATUS Indicates the overall health of the device ON Normal operation Flash A trouble condition exists OFF No power to the device When the LED DIS jumper pins are first shorted the STATUS LED flashes the firmware version After that the STATUS LED flashes once every 4 sec to indicate that the ITS DX4020 G is powered up CELL IP Indicates the IP connection status ON The ITS DX4020 G is connected to the central station receiver through the GPRS network Flash The ITS DX4020 G is connected to the GPRS network but not to the central station receiver OFF The ITS DX4020 G is not connected to the GPRS network AUDIO ACT Indicates the PSTN connection status ON The PSTN connec
21. FIG jumper is on the ITS DX4020 G waits for an SMS until a message is received 2 Observe the LEDs on the ITS DX4020 G When all of the LEDs start a scrolling pattern the ITS DX4020 G is successfully configured Refer to Table 4 6 for more information FO1U133268 03 2010 05 Installation and Operation Guide Bosch Security Systems Inc GPRS GSM IP Communicator Configuration en 21 ED State SS e Gg ell leg J No control panel authorization received gt fe GSM Signal Strength Installer is authorized for Configuration mode GSM Signal Strength or authorization is not required Received invalid SMS See Flash Flash Flash Flash gt ee TE NEN gt fo fo gt fe kb gt Key 7 Scrolling LEDs from left to right Table 4 6 Configuration Mode J200 Jumper Installed LED States NOTICE If the LEDs indicate an invalid SMS remove the configuration jumper and then repeat the steps in Section 4 1 1 Enter CONFIG MODE page 18 If the LEDs continue to indicate an invalid SMS the configuration SMS might be incorrect Ensure that your configuration SMS contains the correct information or use the USB connection to configure the ITS DX4020 G 4 1 4 Exit from CONFIG MODE 1 Remove the jumper plug from the CONFIG MODE jumper pins The ITS DX4020 G restarts 2 Check the status of the CELL IP LED to see if the ITS DX4020 G can communicate with the central station receiver Refer to Table 4 7 for more information The ITS
22. Firmware Description Corrupted flash or failed firmware upload Solution 1 Perform the Factory Defaulting procedure using the USB menu as described in Table 4 8 Page 28 2 Upgrade the firmware as described in Section 6 Firmware Upgrade page 36 3 If the problem continues replace the ITS DX4020 G Bosch Security Systems Inc Installation and Operation Guide FO1U133268 03 2010 05 46 en Troubleshooting GPRS GSM IP Communicator 7 2 5 7 2 6 1 2 0 Radio Registration Description Failed to register or reregister on the wireless network This mode occurs if registration never occurred and 8 min has elapsed This condition can also occur if only one tower is within range and it is not functioning The LEDs change state but the module continues to try re establishing communications this can be a recoverable condition Solution 1 Check for RF signal strength by shorting the CONFIG MODE jumpers and reading the GSM Signal Strength LEDs as described in the Signal strength indicators section of Table 7 2 Page 44 2 Bosch recommends connecting the module to the PC using USB so that you can determine if the module is GSM registered on the network or if the signal strength is too low for the module to obtain a GPRS signal For more information refer to Section 4 2 4 USB Main Menu page 27 f the signal strength is unacceptable refer to Section 7 2 18 Wireless Reception Issues page 50 3 Replace the SIM card with
23. GSM xX Flash Off Off network X Good 83 dBm to 77 dBm Table 3 1 Signal Strength Levels Bosch Security Systems Inc Installation and Operation Guide F01U133268 03 2010 05 18 en Configuration 4 4 1 4 1 1 GPRS GSM IP Communicator Configuration The ITS DX4020 G supports configuration by either SMS or USB connection You can configure up to two different modes depending on the control panel For a list of modes allowed by the different control panels refer to Table 4 1 Page 22 Control Panel PSTN Contact ID DUAL over GSM F DS7240V2 Series FPD 7024 GV2 Series GV3 Series SA Table 4 1 Modes Allowed by Control Panel NOTICE When using the PSTN Contact ID over GSM mode on a GV3 Series control panel ensure that the C character is dialed before the central station s phone number The C character disables dial tone detection after the first DTMF digit is dialed NOTICE Bosch recommends that when using GSM mode always enter a 10 digit phone number in the control panel This is because the SIM card might have originated in a different area code from the installation location NOTICE When using the PSTN Contact ID over GSM mode the control panel must be set up for DTMF tone dialing only Use Short Message Service SMS to Configure the ITS DX4020 G The ITS DX4020 G supports configuration by SMS You can send the SMS via mobile phone to the ITS DX4020 G The SMS string follow
24. a known good test card If the signal strength is acceptable confirm that the wireless service provider activated this account and the SIM card correctly 4 Ifthe problem continues replace the ITS DX4020 G SIM Card Description SIM card problem Solution 1 Check for the presence of a SIM in the holder 2 Check for damage to the SIM card holder 3 Remove and reseat SIM card in the holder checking for worn contacts or looseness between the holder and the SIM card 4 Reboot the system 5 Ifthe problem continues after rebooting the system replace the SIM card A new SIM card might require the ITS DX4020 G to be reconfigured to the new card s parameters if using a different carrier or provider PIN Code Description Mismatched PIN code Solution f the SIM card s PIN is unknown review the information on the SIM card holder that the card was delivered in for additional information f the SIM card s PIN is known set the ITS DX4020 G PIN parameter 4 to match your SIM PIN Set parameter 4 using the main USB menu refer to Section 4 2 4 USB Main Menu page 27 Ifthe problem continues after rebooting the system replace the SIM card with a different card A new SIM card might require the ITS DX4020 G to be reconfigured to the new card s parameters if using a different carrier or provider FO1U133268 03 2010 05 Installation and Operation Guide Bosch Security Systems Inc GPRS GSM IP C
25. anel Settings Poll Rate 60 sec ACK Wait 13 sec Retry Count 5 ITS DX4020 G Settings GPRS ACK Timeout ACK wait 13 x Retry Count 5 ACK Wait 13 78 sec GPRS Session Timeout Must be greater than control panel poll time 60 sec GPRS ACK timeout 78 sec The minimum GPRS session timeout setting is 1 hour the default 4 hour setting is acceptable D6x00 Receiver Settings Control Panel Poll Rate 60 sec ACK Wait 78 sec Bosch Security Systems Inc Installation and Operation Guide FO1U133268 03 2010 05 32 en Configuration 4 3 2 GPRS GSM IP Communicator Medium Security Application Polling times are typically 1 to 4 hours Path integrity is important and short interruptions in network service might be indicated at the premise and central station The following Medium Security Application recommendation assumes the ITS DX4020 G is the primary communication device with no backup Control Panel Settings Poll Rate 3 hours ACK Wait 300 sec 5 min Retry Count 5 ITS DX4020 G Settings GPRS ACK Timeout ACK wait 300 sec x 2 600 sec By setting the GPRS ACK timeout less than the retry count the ITS DX4020 G can reconnect to the network if the carrier dropped the connection or for short maintenance interruption outages GPRS Session Timeout Must be greater than control panel poll time 3 hours ACK wait 5 min x Retry Count 5 ACK Wait 5 min 3 hours and 30
26. anguage link for example en The File Download dialog box opens 10 Click Save to save the file to the target PC or laptop Install the Firmware Install the Firmware using Hyper Terminal NOTICE To install the firmware the CONFIG MODE jumper pins must be shorted together with the supplied jumper plug Refer to Table 7 2 Page 44 for LED activity Microsoft includes Hyper Terminal with the Windows XP operating system and earlier operating systems 1 Ensure that the USB to mini USB cable is connected to the ITS DX4020 G and the target PC or laptop 2 Short the CONFIG MODE jumper pins with the supplied jumper plug 3 Start Hyper Terminal by selecting Start gt All Programs gt Accessories gt Communications gt Hyper Terminal 4 Set up a connection on the new virtual serial COM port for example Port COM4 ITS DX4020 G COM4 using the following settings Baud rate 9600 Data bits 8 Parity None Stop bits 1 Flow control None To determine which COM port is used by the ITS DX4020 G a From your desktop click Start Right click My Computer and select Properties Select the Hardware tab and click the Device Manager button In the Device Manager list scroll to Ports COM amp LPT oo os FO1U133268 03 2010 05 Installation and Operation Guide Bosch Security Systems Inc GPRS GSM IP Communicator Firmware Upgrade en 37 e Open the Ports COM amp LPT node If the ITS DX4020 G is connected to th
27. cators Section 7 2 14 Radio Initializing or No Signal Strength page 49 Section 7 2 15 GSM Network Registration page 49 Section 7 2 16 Unacceptable Signal Strength page 49 n n Shifting flash Every other LED flashes simultaneously creating the shifting flash pattern Bosch Security Systems Inc Installation and Operation Guide F01U133268 03 2010 05 44 en Troubleshooting GPRS GSM IP Communicator P LED State Operating a STATUS CELL IP Information or Troubleshooting Section Signal strength Section 7 2 14 Radio Initializing or No Signal Strength page 49 or Section 7 2 18 Wireless indicators Reception Issues page 50 Section 7 2 15 GSM Network Registration page 49 or Section 7 2 18 Wireless Reception Issues page 50 Section 7 2 16 Unacceptable Signal Strength page 49 Section 7 2 17 Marginal RF Signal page 50 Good signal strength 83 dBm to 77 dBm No corrective action is required Very good signal strength 77 dBm to 69 dBm No corrective action is required Excellent signal strength gt 69 dBm No corrective action is required Key gt Scrolling LEDs from left to right LED s status is not significant Shifting flash Every other LED flashes simultaneously creating the shifting flash pattern Table 7 2 TS DX4020 G LED Descriptions FO1U133268 03 2010 05 Installation and Operation Guide Bosch Security Systems Inc GPRS GSM IP C
28. ccessories gt Communications gt Hyper Terminal In you are using Windows Vista or Windows 7 launch Tera Term by selecting Start gt All Programs gt Tera Term gt Tera Term Set up a connection on the new virtual serial COM port for example Port COM4 ITS DX4020 G COM4 using the following settings Baud rate 9600 Data bits 8 Parity None Stop bits 1 Flow control None To determine which COM port is used by the ITS DX4020 G a From your desktop click Start Right click My Computer and select Properties Select the Hardware tab and click the Device Manager button In the Device Manager list scroll to Ports COM amp LPT Open the Ports COM amp LPT node If the ITS DX4020 G is connected to the computer it appears in this list with its go oo COM port assignment next to it If the ITS DX4020 G is not connected to the computer or the USB driver is not installed the ITS DX4020 G does not appear in this list After the connection is established press Enter The ITS DX4020 G USB login window opens Installation and Operation Guide FO1U133268 03 2010 05 26 en Configuration GPRS GSM IP Communicator COM4 9600baud Tera Term VT Bis File Edit Setup Control Window Help ee Firmuvare version UI 2 3 Build date Fri Mar 27 16 68 68 EST 2009 AES library version WAL Boot loader version HI IHR Mireless module firmware version 657e89qq Q24PL601 1961548 18631407 nter
29. closure made of 1 2 mm coldrolled steel Includes a keyed lock Measures 52 7 cm x 38 1 cm x 10 8 cm 20 7 in x 15 in x 4 25 in D2203 Enclosure Grey steel enclosure measuring 37 cm x 34 cm x 8 9 cm AE4 Large Enclosure 14 6 in x 13 4 in x 3 5 in Includes a lock and accepts an optional tamper switch Bosch Security Systems Inc Installation and Operation Guide FO1U133268 03 2010 05 6 en Introduction GPRS GSM IP Communicator D8103 Enclosure Grey steel enclosure measuring 41 cm x 41 cm x 9 cm 16 in x 16 in x 3 5 in D8109 Fire Enclosure Red steel enclosure measuring 40 6 cm x 40 6 cm x 8 9 cm 16 in x 16 in x 3 5 in UL Listed Includes a lock and key set 1 3 Certifications and Approvals The ITS DX4020 G is designed to comply with the following certifications and approvals A Tick Approved EN60950 Safety EN50130 4 Electromagnetic Compatibility EN55022 Radiated Conducted Emissions OR PTCRB Approved CSFM Approved UL UL 365 Police Station Burglar Alarm Units and Systems UL 864 UL Commercial Fire Alarm Signaling UL 985 Household Fire Warning System Units UL 1023 Household Burglar alarm System Units UL 1610 Central Station Burglary 1 4 Control Panel Compatibility DS7200V2 Series firmware version 2 10 or later e DS7400xXiV4 firmware version 4 10 or later FPD 7024 Fire Alarm Control Panel Easy Series firmware version 3 0 or later e GV2 Series firmware version
30. d to the ITS DX4020 G and the target PC or laptop Short the CONFIG MODE jumper pins with the supplied jumper plug Start Tera Term by selecting Start gt All Programs gt Tera Term gt Tera Term Set up a connection on the new virtual serial COM port for example Port COM4 ITS DX4020 G COM4 using the following settings Baud rate 9600 Data bits 8 Parity None Stop bits 1 Flow control None After the connection is established press the Enter key The ITS DX4020 G USB login window opens Figure 6 4 Page 39 Installation and Operation Guide Bosch Security Systems Inc GPRS GSM IP Communicator Firmware Upgrade en 39 COM4 9600baud Tera Term VT Maa Fie Edt Setup Control window Help Firmware version 1 3 9 Build date Fri Mar 27 10 00 00 EST 2009 AES library version UB Bootloader version Ui 1 8 ireless module firmware version 657eH9qq Q24PL001 1961548 185187 17 Enter password Figure 6 4 USB Login Window 6 Enter the password to log on The default password is 4020G all uppercase The user interface allows three attempts to enter the password correctly After three failed attempts you must reset the ITS DX4020 G by removing the jumper plug from the CONFIG MODE jumpers 7 Press the Enter key to continue The USB main menu opens SR Select option 7 Upgrade Firmware 9 Press the Enter key Tera Term asks you to start the Xmodem transfer of the upgrade image file 10
31. de F01U133268 03 2010 05 14 en Installation GPRS GSM IP Communicator 3 4 Connect the ITS DX4020 G to the Control Panel Depending on the selected mode of operation refer to Figure 3 3 below or Figure 3 4 Page 15 for wiring connections NOTICE The bus terminals are shown in only one order Terminal order is specific to control panel type Refer to the control panel documentation for more information For more information on the modes of operation refer to Section 2 3 Modes of Operation page 9 TO b ae ee STATUS CELL AUDIO ss ss2 SS3 BUS IF T Figure 3 3 Connections for IP over GPRS Mode Callout Description la Bus connection from ITS DX4020 G to the control panel using the supplied Molex cable 1b Bus connection from the ITS DX4020 G to the control panel using the bus power terminals Bus power terminals on the control panel FO1U133268 03 2010 05 Installation and Operation Guide Bosch Security Systems Inc GPRS GSM IP Communicator Installation en 15 NINO ben Es IID DOW Figure 3 4 Connections for PSTN Contact ID over GSM Mode Callout Description Power connection from ITS DX4020 G to the control panel 12 VDC only using the supplied Molex cable Power connection from ITS DX4020 G to the control panel 12 VDC only using the bus terminals 2 Bus terminals on the control panel o connection from ITS DX4020 G to the control panel Phone terminals on the control panel connect to the
32. e computer it appears in this list with its COM port assignment next to it If the ITS DX4020 G is not connected to the computer or the USB driver is not installed the ITS DX4020 G does not appear in this list 5 After the connection is established press the Enter key The ITS DX4020 G USB login window opens Refer to Figure 6 1 Page 37 1TS DX4020 G HyperTerminal File Edit View Call Transfer Help Firmware version 1 3 9 Build date Fri Mar 2 10 00 00 EST 2009 AES library version 9 Bootloader version 1 1 6 Wireless module firmware version 657e09gg 024PL001 1961548 103107 17 56 Enter password Connected 0 00 18 Auto detect 9600 8 N 1 Figure 6 1 USB Login Window 6 Enter the password to log on The default password is 4020G all uppercase The user interface allows three attempts to enter the password correctly After three failed attempts you must reset the ITS DX4020 G by removing the jumper plug from the CONFIG MODE jumpers 7 Press Enter to continue The USB main menu opens 8 Select option 7 Upgrade Firmware 9 Press Enter Hyper Terminal asks you to start the Xmodem transfer of the upgrade image file 10 From the menu bar click Transfer gt Send File The Send File dialog box opens E Send File Folder H Filename CO oe Protocol modem Close Cancel Figure 6 2 Hyper Terminal Send File Dialog Box 11 Click Browse Navigate to and highlight the downloaded
33. e incoming GSM calls where supported Y GPRS session timeout CL to 255 hrs 4 Trouble Reporting delay time CH to 606 secs 120 Enable low signal strength reporting N Dynamic DNS server IP address none Dynamic DNS server port 7762 Dynamic DNS Id selection 1 SIM ICCID 2 IMSI 3 IMEI 4 Manual gt i Dynamic DNS Id 8961266660052292516 1 Change Password Change Log Level View Log Exit without save Restore Factory Defaults Save and Reboot Upgrade Firmware Change Basic parameters Change Advanced parameters Select Option Figure 4 7 USB Main Menu Callout Description Current access level Current settings for basic parameters 3 Asterisk preceding the Basic or Advanced configuration items indicates a change made to a configuration item during current session Current settings for advanced parameters Current device status USB option menu Refer to Section 4 2 5 USB Option Menu page 27 The USB main menu appears after a user enters a password successfully every time the user presses Enter without first selecting an option from the main screen or upon returning from a sub menu The main menu shows all current configuration settings first An asterisk in front of a Basic or Advanced configuration item indicates a setting change during the current session The content of the main menu scrolls continuously When a user performs a new action any resulting response from the user interface appears at
34. he license agreement 9 To the right of ITS DX4020 G inf click on the language link for example en The File Download dialog box opens 10 Click Save to save the file to the target PC or laptop 4 2 1 Install the USB Driver NOTICE If the target PC or laptop has only one USB port you need to install the USB driver only once If the target PC or laptop has multiple USB ports you must install the USB driver each time the ITS DX4020 G is connected to a new USB port 1 Ensure that the CONFIG MODE jumper pins are shorted together with the supplied jumper plug Refer to Figure 2 2 Page 8 2 Supply power to the ITS DX4020 G 12 VDC 3 Connect the ITS DX4020 G to the target PC or laptop using a USB to mini USB 5 pin mini B connector cable not supplied The Found New Hardware Wizard opens Found New Hardware Wizard Welcome to the Found New Hardware Wizard This wizard helps you install software for ITS DR402045 ff your hardware came with an installation CD lt 4 or floppy disk insert it now What do you want the wizard to do Install the software automatically Recommended Go Install from a list or specific location Advanced Click Next to continue Cancel Figure 4 1 Found New Hardware Wizard Main Page 4 Select Install from a list or specific location Advanced and click Next 5 On the resulting Please choose your search and installation options page select the Search for the bes
35. ion Guide Bosch Security Systems Inc GPRS GSM IP Communicator Configuration en 29 C Seme 1 Current Password 4 to 15 characters 4020G Mandatory and case sensitive NOTICE Remember all passwords Forgotten passwords cannot be recovered and the unit must be returned 4 to 15 characters New password as desired Case sensitive SIM PUK PIN Maximum 10 numeric digits each Sets a new PIN into the SIM and the ITS DX4020 G SIM PIN 4 numeric digits Sets the PIN in the ITS DX4020 G to match your SIM card PIN 11 GPRS username 1 to 63 characters User name for wireless service provider not always required GPRS password 1 to 63 characters Password for wireless service provider not always required 1 to 65535 characters 7700 Sets the source port for the ITS DX4020 G 0 14 Bus Address PSTN Contact ID Sets the control panel bus address for 13 or 14 DS7400XiV4 88 GV2 Series GV3 Series 92 GV3 Series 134 DS7200V2 Series Easy Series 250 FPD 7024 1 AES Encryption 0 Disabled Security encryption on or off The setting must TT lemmen mente ererypnan sersnes m twe recaer 16 AES Encryption Key 32 characters max The AES Encryption Key must match the encryption all 17 Communication 1 Both Select which communication path the paths available 2 P over GPRS ITS DX4020 G will use communication with the control panel 3 PSTN Contact ID over GSM 5 8 Destination Port 1
36. is made delaying your event messages from being delivered when expected To ensure the communication path is not dropped set the poll rate to less than the carrier timeout for example 18 hours D6x00 Receiver Settings Control Panel Poll Rate 25 hours ACK Wait 15 sec NOTICE The D6x00 Receiver must use D6200CD V1 35 or later to support hour selections NOTICE Signal outages can be caused by routine upgrades and maintenance of the mobile towers On average these outages can last from 1 to 15 minutes One option to minimize the number of signal failures caused by these outages reduce the poll rate setting in the control panel to half of the poll rate setting in the central station receiver Bosch Security Systems Inc Installation and Operation Guide FO1U133268 03 2010 05 34 en Configuration GPRS GSM IP Communicator 4 4 SIM Card Data Usage NOTICE The security level you need determines which SIM card data plan you should use If you obtain a data plan for once a day test messages but you set up polling for 60 sec you will receive a larger than expected cellular bill It is important that you chose a data plan that matches your application Poll Message or Event Message 100 bytes RPS Sessions This setting depends on the RPS tasks you perform for example full upload download of programming data history retrieval diagnostics and the number of times you access the control panel On average such
37. led Select the components you want to install clear the components you do not want to install Click Next when you are ready to continue Standard installation Standard installation Full installation Compact installation Custom installation LogMeTT amp TTLEdit 2 6 MB L TeraTem Menu 0 2ME El TP roxy 0 3ME L Collector 1 6 ME m Additional Plugins D3ME Iv TTXResize Menu VT Window size can be changed from preset 0 1 MB 7 Curent selection requires at least 9 6 MB of disk space lt Back Next gt Cancel Figure 4 5 Setup Tera Term Wizard s Select Components Page FO1U133268 03 2010 05 Installation and Operation Guide Bosch Security Systems Inc GPRS GSM IP Communicator Configuration en 25 4 2 3 Log Into the USB Interface NOTICE To allow for USB configuration the CONFIG MODE jumper pins must be shorted together with the supplied jumper plug Refer to Table 4 6 Page 21 for LED activity If the CONFIG MODE jumper pins are not shorted together you can only view configuration data Bosch Security Systems Inc Ensure that the USB to mini USB cable is connected to the ITS DX4020 G and the target PC or laptop Short the CONFIG MODE jumper pins with the supplied jumper plug From Windows start a terminal session by doing one of the following If you are using Windows XP or earlier launch Hyper Terminal by selecting Start gt All Programs gt A
38. min The GPRS session timeout default setting of 4 hours is acceptable NOTICE If you use a control panel poll rate of 4 hours change the default GPRS session timeout to 5 hours Ensure that your SIM service provider s session timeout is greater than 5 hours Check the information that came with the SIM card If the carrier s session timeout is less than your GPRS session timeout the communication path is dropped by the carrier and the event message is not received until a new connection is made delaying your event messages from being delivered when expected To ensure the communication path is not dropped set the poll rate to less than the carrier timeout for example 2 hours D6x00 Receiver Settings Control Panel Poll Rate 4 hours ACK Wait 15 sec NOTICE To set the control panel poll rate by the hour ensure that the D6x00 Receiver has D6200CD V1 35 firmware or later Because the Bosch D6x00 Receivers only have hours and seconds settings the receiver would have to be set to 4 hours instead of 3 hours and 30 min The receiver can only support up to 255 sec maximum for the ACK wait time FO1U133268 03 2010 05 Installation and Operation Guide Bosch Security Systems Inc GPRS GSM IP Communicator Configuration en 33 4 3 3 Backup or Low Security Application residential or other once a day reporting location Polling times are typically 12 to 24 hours Path integrity is only tested once or twice a day and
39. oe PS S85 E WL A eee Bee CONF LED e uic CELL AUDIO cc Ccp ec y ic MODE 9 STATUS K Act SSI SS2 SS3 BUS GPRS GSM IP Communicator Conettix ITS DX4020 G BOSCH en Installation and Operation Guide GPRS GSM IP Communicator Table of Contents en 3 Table of Contents 1 Introduction 5 1 1 Trademarks 5 1 2 Technical Specifications 5 1 3 Certifications and Approvals 6 1 4 Control Panel Compatibility 6 2 Overview 7 2 1 System Overview T 2 2 Device Overview 8 2 3 Modes of Operation 9 2 4 Configuration Options 10 3 Installation 11 3 1 Installation Prerequisites 11 3 2 Insert the SIM Card 12 3 3 Mount the ITS DX4020 G in the Control Panel Enclosure 13 3 4 Connect the ITS DX4020 G to the Control Panel 14 3 5 Check Signal Strength 17 4 Configuration 18 4 1 Use Short Message Service SMS to Configure the ITS DX4020 G 18 4 1 1 Enter CONFIG MODE 18 4 1 2 Compose the Configuration SMS 19 4 1 3 Send the Configuration SMS 20 4 1 4 Exit from CONFIG MODE 21 4 2 Use USB to Configure the ITS DX4020 G 21 4 2 1 Install the USB Driver 22 4 2 2 Install a Communication Program 24 4 2 3 Log Into the USB Interface 25 4 2 4 USB Main Menu 2 4 2 5 USB Option Menu 27 4 3 Polling Configurations Sal 4 3 1 High Security Application bank jewelry store UL fire and so on 31 4 3 2 Medium Security Application 32 4 3 3 Backup or Low Security Application residential or other once a day reporting location 33 4 4 SIM Card Data Usage 34
40. ommunicator Troubleshooting en 45 1 2 7 2 1 7 2 2 7 2 3 7 2 4 Troubleshooting Procedures The ITS DX4020 G does not power on no LEDs are lit Description The power wiring or power supply has a problem or the LED DIS jumper is on in which case only the STATUS LED blinks every 4 sec Solution 1 On the ITS DX4020 G check the voltage at the Power input pins R and B The voltage should be 9 8 VDC to 14 VDC 2 Check the wiring between the ITS DX4020 G and the control panel refer to Section 3 4 Connect the ITS DX4020 G to the Control Panel page 14 3 Remove the jumper from the LED DIS if it is on 4 If everything appears normal replace the ITS DX4020 G Initialization Description STATUS LED double flashes until initialization is complete Solution 1 If the device stays in this state for more than 60 sec check wiring between the ITS DX4020 G and the control panel and reboot the system 2 If the problem continues make sure other LEDs are not double flashing as well If so refer to Section 7 1 Diagnostic LED Descriptions page 41 3 If the problem continues replace the ITS DX4020 G Hardware Description General hardware problem Solution 1 Reboot the system 2 Check for broken or overheated components and short circuits 3 On the ITS DX4020 G check the voltage at the Power input pins R and B terminals between 9 8 and 14 VDC 4 Ifthe problem continues replace the ITS DX4020 G
41. ommunicator Troubleshooting en 47 1 2 8 7 2 9 7 2 10 Control Panel Bus Description The module is either programmed to receive bus messages any non zero bus address and is detecting no bus signals for the address to which it is programmed or it was programmed with a bus address of zero and any signal is detected This mode is displayed for 30 sec The error automatically clears if condition is corrected at the control panel The ITS DX4020 G is programmed for bus operation but no bus is detected The ITS DX4020 G is programmed for the wrong bus address or The control panel is not yet programmed Solution 1 Check for complete bus wiring to the control panel 2 The ITS DX4020 G is programmed for a bus address but no bus signals are detected or the module is programmed for a different bus address Check the ITS DX4020 G configuration file for the correct bus address to match the control panel 3 The ITS DX4020 G is programmed for 0 but bus signals are detected This might also happen if the green and yellow wires intermittently touch a metal surface Recheck the ITS DX4020 G configuration file for the correct bus address to match the control panel Disconnect the green and yellow wire if connected and prevent them from touching a metal surface or each other 4 Check the control panel s configuration settings to make sure the module is enabled No Authorization Description The control panel is config
42. peration the signal strength must be ata minimally an acceptable level Refer to Table 4 9 Page 30 for UL 864 requirements Enter an IP address using the standard IP address format for example 10 10 10 1 Select none to disable the dynamic DNS server update Dynamic DNS 1 to 65535 7702 Enter a DNS server port number if applicable Server Port Select a DNS ID method Must conform to RFC952 and RFC1123 name format NOTICE This field is required only if parameter 63 is set to 4 Bosch Security Systems Inc GPRS GSM IP Communicator Configuration en 31 4 3 4 3 1 Polling Configurations Plan carefully when selecting the control panel poll time ACK wait times control panel retries ITS DX4020 G GPRS ACK timeouts and D6x00 Receiver poll and ACK wait times Having the wrong or improper settings could cause trouble conditions when the network carrier performs maintenance and increased data volumes that could effect your monthly cost Your settings for these parameters determine how the system works but depend on the security level needed High Security Application bank jewelry store UL fire and so on Polling times are typically less than 20 min Path integrity is critical and short interruptions in network service are indicated at the premise and central station The following High Security Application recommendation assumes the ITS DX4020 G is the primary communication device with no backup Control P
43. placing the current firmware with the newly received firmware Do not power the module off during this phase or the module might become permanently damaged Solution 1 If power was removed during the firmware upgrade process attempt to upgrade the firmware as described in Section 6 Firmware Upgrade page 36 2 Ifthe firmware upgrade is not possible replace the ITS DX4020 G No Incoming IP Packets Description A GPRS IP address was obtained but no reply packets from the central station or RPS have been received The ITS DX4020 G has a valid data connection with the wireless service provider but did not receive communication from the destination address Solution Initiate communication from the control panel and wait 5 min Then perform the following tasks ITS DX4020 G Check that the correct GPRS Access Point Name APN has been entered Make sure there are no spaces in the APN If you are unsure re enter the APN If you are using AES encryption verify that your key matches the receiver s key Control Panel f your control panel is not using polling polling 0 generate an event to verify operation Verify that the correct central station receiver IP address and port number are set Check other specific control panel communication programming options D6600 or D6100i Communication Receiver Gateway Verify that the account is set up correctly in the receiver Ifthe account is set up
44. rd Finish page appears Bosch Security Systems Inc Installation and Operation Guide FO1U133268 03 2010 05 24 en Configuration GPRS GSM IP Communicator Found New Hardware Wizard Completing the Found New Hardware Wizard The wizard has finished installing the software for E 1T5 DX402 045 E Click Finish to close the wizard Figure 4 4 Found New Hardware Wizard Finish Page 8 Click Finish to complete the installation of the ITS DX4020 G USB driver 4 2 2 Install a Communication Program To use a USB connection from a laptop or desktop PC to the ITS DX4020 G to configure the ITS DX4020 G you must use a Microsoft communication program Windows XP and Earlier The Microsoft Windows XP and 2000 installation automatically installs HyperTerminal a Microsoft communication program when Windows installs If HyperTerminal is not installed install it from the Windows XP or Windows 2000 installation disc or install Tera Term from the ITS DX4020 Windows Vista and Windows 7 Windows Vista and Windows 7 installations do not install a communication program when the operating system installs Install Tera Term from the ITS DX4020 G CD When you perform the installation follow the prompts in the installation wizard but on the Select Components page of the wizard select Compact installation from the drop down list Refer to Figure 4 5 Page 24 E setup Tera Term Select Components Which components should be instal
45. ress Do flash flash flash flash not power down the module The ITS DX4020 G reboots automatically Key gt Scrolling LEDs from left to right LED s status is not significant Shifting flash Every other LED flashes simultaneously creating the shifting flash pattern F01U133268 03 2010 05 Installation and Operation Guide Bosch Security Systems Inc GPRS GSM IP Communicator LED State STATUS CELL IP Operating Mode Normal operating mode STATUS LED on steady See Signal strength See Signal strength rope e Po je pret e e le On Off e je P gt Scrolling LEDs from left to right See Signal strength Transitional See Signal strength watch states See Signal strength O O ff n ff Key LED s status is not Significant section of table below section of table below section of table below section of table below section of table below Troubleshooting en 43 Information or Troubleshooting Section System normal The ITS DX4020 G is in PSTN Contact ID Over GSM Mode indicators On or Off On or Off System normal The ITS DX4020 G is in IP Over GPRS Mode indicators System normal PSTN Contact ID Over GSM Mode is in use indicators indicators No incoming IP packets Section 7 2 12 No Incoming IP Packets page 48 Flash Section 7 2 13 Control Panel Bus Problem page 48 indi
46. s a specific format If the configuration message exceeds 160 characters you must send multiple messages Refer to Section 4 1 2 Compose the Configuration SMS page 19 for details When the ITS DX4020 G receives the final valid part of an SMS message it accepts the configuration The ITS DX4020 G waits as long as the CONFIG MODE jumpers are shorted together with the supplied jumper plug NOTICE To allow the receipt of SMS data the CONFIG MODE jumper pins must be shorted together with the supplied jumper plug Refer to Table 4 6 Page 21 for LED activity If the CONFIG MODE jumper pins are not shorted together incoming SMS data is discarded Enter CONFIG MODE Ensure that the CONFIG MODE jumper pins are shorted together with the supplied jumper plug The STATUS CELL IP and AUDIO ACT LEDs start a scrolling pattern FO1U133268 03 2010 05 Installation and Operation Guide Bosch Security Systems Inc GPRS GSM IP Communicator Configuration en 19 4 1 2 Compose the Configuration SMS Use the appropriate SMS template for the selected mode of operation and compose the configuration SMS message on your mobile phone SMS can contain only 160 characters Refer to Section Multiple SMS Messages for Messages Longer than 160 Characters page 20 for instructions for sending a multiple SMS configuration The templates below contain only the essential configuration IDs For additional configuration IDs refer to Table 4 9 Page 30 NOTI
47. short interruptions in network service are generally not indicated at the premise and central station Using settings similar to the following allows the system to recover from short outages without causing trouble conditions at the premise The following Backup or Low Security Application recommendation assumes the ITS DX4020 G is the primary communication device with a different technology backup PSTN or Wired IP Control Panel Settings Poll Rate 24 hours ACK Wait 300 sec 5 min Retry Count 10 ITS DX4020 G Settings GPRS ACK Timeout ACK wait 300 sec x 2 600 sec By setting the GPRS ACK timeout less than the retry count the ITS DX4020 G has time to reconnect to the network if the carrier dropped the connection or for short maintenance interruption outages GPRS Session Timeout Must be greater than control panel poll time 24 hours ACK wait 5 min x Retry Count 5 ACK Wait 5 min 24 hours 55 min This property s default 4 hour setting must change Check with the SIM service provider to determine the maximum time allowed for a session Your GPRS session timeout must be less than this value NOTICE Several SIM service providers only support up to 24 hour session timeout Check the information that came with the SIM card If the carrier s session timeout is less than your GPRS session timeout the communication path is dropped by the carrier and the event message is not received until a new connection
48. sues page 50 7 2 18 Wireless Reception Issues Causes The wireless antenna is not installed in an optimal location or the wireless service provider is experiencing technical difficulties Solution 1 Verify that you have the antenna attached to a metal surface and that there is a minimum of 4 in 10 cm from the base of the antenna in all directions Check the antenna connection at the module Check the antenna connector is hand tight at the base Install the CONFIG jumper to monitor the GSM signal LEDs Relocate the antenna on a metal surface such as the top of the control panel enclosure Check the signal on an unlocked mobile phone from the same carrier if available If the signal on the phone is good but the ITS DX4020 G signal is not good replace the antenna 8 Ifthe signal on the mobile phone and on the ITS DX4020 G are bad check for outages with the wireless service provider SE E e 9 If there are no carrier outages try using a SIM from a different carrier service provider FO1U133268 03 2010 05 Installation and Operation Guide Bosch Security Systems Inc Bosch Security Systems Inc 130 Perinton Parkway Fairport NY 14450 USA www boschsecurity com Bosch Security Systems Inc 2010
49. t driver in these locations option button F01U133268 03 2010 05 Installation and Operation Guide Bosch Security Systems Inc GPRS GSM IP Communicator Configuration en 23 Found New Hardware Wizard Please choose your search and installation options Sa Gei Search for the best driver in these locations Use the check boxes below to limit or expand the default search which includes local paths and removable media The best driver found will be installed Search removable media floppy CD ROM Include this location in the search E My Documents ITS DX4020 G USB Go Dont search will choose the driver to install Choose this option to select the device driver from a list Windows does not guarantee that the driver you choose will be the best match for your hardware Figure 4 2 Please Choose Your Search and Installation Options Page 6 Select the Include this location in the search checkbox and then click Browse The Browse for Folder dialog box opens Browse For Folder Desktop E CH My Documents Adobe H E CAD Projects College Info CH Downloads 0 ICH ECAD 4 LO Eng Projects eer Instant Messenger E interwise 9 17S D 4020 6 USE Driver CO Mail Archives To view any subfolders dick a plus sign above Figure 4 3 Browse for Folder Dialog Box 7 Navigate to and highlight the downloaded ITS DX4020 G inf file Click OK and then click Next The Found New Hardware Wiza
50. th through the ITS DX4020 G either by control panel heartbeats or by periodic test reports Wiring connections Connect the bus terminals on the control panel and the ITS DX4020 G Refer to Figure 3 3 Page 14 Supported control panels Refer to Section 1 4 Control Panel Compatibility page 6 Table 2 1 IP over GPRS Mode of Operation PSTN Contact ID over GSM Overview This mode Provides a GSM dial out option for installation sites where GPRS service is not available or a Conettix receiver is not available Supports only the Contact ID reporting format NOTICE For control panels that detect a dial tone before dialing disable dial tone detection The ITS DX4020 G supplies phone voltage of 22 25 VDC and US dial tone frequencies 350 Hz 440 Hz Wiring connections Connect the R Ring and T Tip phone terminals from the control panel to the PNL PSTN terminals on the ITS DX4020 G Refer to Figure 3 4 Page 15 Supported control panels All Refer to Section 1 4 Control Panel Compatibility page 6 Table 2 2 PSTN Contact ID over GSM Mode Dual Wireless Mode Default Mode Overview This mode combines the IP over GPRS and PSTN Contact ID over GSM modes Wiring connections Connect the bus terminals on the control panel and the ITS DX4020 G Connect the R Ring and T Tip phone terminals from the control panel to the PNL PSTN terminals on the ITS DX4020 G Refer to Figure 3 5 Page 16
51. tion is currently in use off hook OFF The PSTN connection is not in use on hook SO 992 550 These LEDs indicate the wireless signal strength of the ITS DX4020 G eS iater to Tae Page or more tn BUS Indicates bus connection status ON Active communication exists between the ITS DX4020 G and the control panel Flash The ITS DX4020 G is initializing or a problem exists with the bus connection to the control panel OFF The ITS DX4020 G is not configured for bus communication Table 7 1 Diagnostic LED Functions NOTICE If the ITS DX4020 G is setup for GPRS IP communication and the STATUS LED is single flashing and the CELL IP LED is off for more than 2 minutes do the following Verify that the ITS DX4020 G has proper signal strength Verify the APN user name and password provided by the carrier If these are correct check with the carrier to make sure your account is set up in their system If a user name and password are required verify with the carrier that these are correct in their system Refer to the LED descriptions shown in Table 7 2 Page 44 before performing any troubleshooting procedures NOTICE When the LED DIS jumper is applied the STATUS LED flashes at a slower 4 sec interval to save power The flashes do not indicate a trouble condition Bosch Security Systems Inc Installation and Operation Guide FO1U133268 03 2010 05 42 en Troubleshooting GPRS GSM IP Communicator
52. tivated this account and the SIM card correctly 4 Ifthe problem continues replace the ITS DX4020 G Unacceptable Signal Strength Description The installation location of the wireless antenna is not optimal or the wireless service provider is experiencing technical difficulties The installation location of the wireless antenna is critical to the signal strength received at the module To reduce problems as conditions change use the highest installation location possible Bosch Security Systems Inc recommends a signal strength level of Good or higher for all installations Refer to Table 3 1 Page 17 for signal strength measurements Solution To improve the signal strength perform the recommendations described in Section 7 2 18 Wireless Reception Issues page 50 Bosch Security Systems Inc Installation and Operation Guide FO1U133268 03 2010 05 50 en Troubleshooting GPRS GSM IP Communicator 7 2 17 Marginal RF Signal Description Marginal signal strength 89 dBm to 83 dBm Bosch Security Systems Inc recommends trying to improve the signal further because this signal strength is near unacceptable levels Poor weather and other environmental conditions can make this signal unacceptable This signal level results in a trouble condition if the low signal strength setting for the ITS DX4020 G is enabled Solution To improve the signal strength try the recommendations described in Section 7 2 18 Wireless Reception Is
53. tor 2 2 Device Overview Figure 2 2 shows an overview of the ITS DX4020 G printed circuit board PCB E sel S AER lt i B cF NI L ALS cci con cot we VA Zb LE 21 LS sa NS SE SEA ES AJS We ACI Jf spate Ek WOCE DE Ne 1 Figure 2 2 ITS DX4020 G PCB Overview PNL PSTN terminals for GSM PSTN Mode Refer to Section 2 3 Modes of Operation page 9 PNL Panel PSTN Public Switched Telephone Network 2 Molex connector and bus terminals for IP over GPRS Mode Refer to Section 2 3 Modes of Operation page 9 8 Mini B USB Port ANTENNA Connector CONFIG MODE J200 Jumper Pins LED DIS J201 Jumper Pins LED Disable Jumper Pins Diagnostic LEDs Refer to Table 7 2 Page 44 for more information SIM card in card holder NOTICE To conserve power disable the diagnostic LEDs by placing a jumper plug across the LED DIS jumper pins Refer to Figure 2 2 for more information FO1U133268 03 2010 05 Installation and Operation Guide Bosch Security Systems Inc GPRS GSM IP Communicator Overview en 9 2 3 Modes of Operation NOTICE The IP over GPRS Mode requires a data plan enabled SIM from a cellular provider The ITS DX4020 G supports two modes of operation Refer to Table 2 1 for a description of each mode IP over GPRS General Packet Radio Services Mode Overview This mode provides a wireless IP connection over the GPRS network The control panel supervises the communication pa
54. ured to require authorization before changing its configuration This control panel authorization was not received This scenario only effects the Easy Series control panel and is effected when in EN mode and the authorization code has been changed Solution 1 Ensure that control panel authorization is received before attempting configuration changes If the LEDs remain in this state for longer than 5 sec after you enter the control panel authorization code remove the CONFIG jumper to reboot the ITS DX4020 G 2 Check the control panel s authorization code Easy Series control panels only Invalid Configuration SMS Description Your wireless service provider account and communication channel are working correctly The ITS DX4020 G received an improperly formatted SMS message The module does not accept another SMS message until the jumper is removed and replaced Solution 1 Check the formatting of the SMS message Refer to Section 4 1 1 Enter CONFIG MODE page 18 2 Verify that the password is correct Ge Remove and replace the configuration jumper and try again 4 Ifthe format appears correct but the SMS is not accepted try to send the SMS from a different phone or computer Bosch Security Systems Inc Installation and Operation Guide FO1U133268 03 2010 05 48 en Troubleshooting 7 2 11 7 2 12 7 2 13 GPRS GSM IP Communicator Firmware Upgrade In Process Description The ITS DX4020 G is actively re
55. usage could range from 10 kb to 100 kb Other factors such as the number of session timeouts received and so on will also increase the data usage Based on 60 sec polling and 5 events day you can expect to use 5 MB of data per month not including RPS usage FO1U133268 03 2010 05 Installation and Operation Guide Bosch Security Systems Inc GPRS GSM IP Communicator Testing en 35 5 5 1 5 2 Testing 1 Configure the control panel for communication routes Refer to your control panel s documentation for programming instructions 2 Senda test alarm using the configured route s and verify receipt of the alarm at the central station 3 If incoming GSM calling is enabled initiate a phone call to the control panel GSM Trouble Indication The ITS DX4020 G module activates the phone voltage after GSM registration finishes The module removes the phone voltage if it detects a communication problem when being used in PSTN Contact ID Over GSM Mode If all trouble conditions restore the phone voltage is automatically reapplied This allows legacy control panels with phone line voltage monitors to support the module and display communication trouble signals The removal and restoral of the phone voltage from a trouble condition is controlled by the trouble reporting delay time parameter The following conditions cause the phone voltage to be removed SIM missing Low signal strength Not able to register on the
56. values are restored 6 Save and 8 Select to save all changed values changed values are preceded by an asterisk Reboot Press Y for Yes When prompted remove the plug from the CONFIG jumper pins to restart the 7 Upgrade 7 Select this option to upgrade the firmware in the ITS DX4020 G Firmware Refer to Section 6 Firmware Upgrade page 36 ITS DX4020 G 8 Change Basic To change a basic parameter parameters 1 Press the Enter key repeatedly until the cursor is on the desired parameter 2 Enter the desired value If you do not enter a new value at the prompt the previous value is retained After all Basic parameters are reviewed the USB main menu reappears indicating changed values with asterisks Refer to Table 4 9 Page 30 for basic parameters 9 Change Advanced parameters To change an advanced parameter 1 Press the Enter key repeatedly until the cursor is on the desired parameter 2 Enter the desired value If you do not enter a new value at the prompt the previous value is retained After all Advanced parameters are reviewed the USB main menu re appears indicating changed values with an asterisk Refer to Table 4 9 Page 30 for advanced parameters Table 4 8 USB Option Menu Items NOTICE Table 4 9 shows all parameters available through SMS or USB configuration Shaded rows are required parameters Values in bold are default settings FO1U133268 03 2010 05 Installation and Operat
57. verify communications is enabled and resynchronize the account to make sure the control panel has the correct anti substitution key lf this is the first installation account at the receiver or if all accounts failed check the network firewall Wireless Service Provider Verify with the wireless service provider that a network outage did not occur Verify that the wireless service provider s network firewall setup is correct Control Panel Bus Problem Description The control panel bus was not detected at power up or the unit is programmed for GSM PSTN mode and has detected the control panel bus wiring is connected to a device This state only lasts 30 sec and then changes to a double flash Solution 1 Check for complete bus wiring to the control panel Refer to Section 7 2 8 Control Panel Bus page 47 2 Ifin GSM mode make sure the data bus wires are not connected or touching any metal surfaces FO1U133268 03 2010 05 Installation and Operation Guide Bosch Security Systems Inc GPRS GSM IP Communicator Troubleshooting en 49 7 2 14 7 2 15 7 2 16 Radio Initializing or No Signal Strength Description No reading is available for example the radio is resetting Solution The installation location of the wireless antenna is not optimal or the wireless service provider is experiencing technical difficulties 1 Verify that you have the antenna attached to a metal surface and that there is a

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