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HP LaserJet 200 M276n

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1. 5 Gently rock the toner cartridge from front to back to distribute the toner evenly inside the cartridge 142 Chapter 7 Manage and maintain ENWW 6 Remove the plastic shield from the bottom of the new toner cartridge 7 Do not touch the imaging drum on the bottom of the toner cartridge Fingerprints on the imaging drum can cause print quality problems 8 Insert the new toner cartridge into the product ENWW Replacement instructions 143 9 Pull the tab on the left side of the toner cartridge straight up to completely remove the sealing tape Discard the sealing tape 10 Close the toner cartridge drawer 11 Close the front door 12 Place the old toner cartridge and the plastic shield in the box for the new toner cartridge Follow the recycling instructions that are included in the box 144 Chapter 7 Manage and maintain ENWW Update the firmware HP offers periodic upgrades to the product firmware You can load the firmware updates manually or you can set the product to automatically load firmware updates Manually update the firmware 1 From the Home screen on the control panel touch the Setup Y button 2 Open the following menus e Service e LaserJet Update e Check For Updates Now 3 Touch the Yes button to prompt the product to search for firmware updates If the product detects an upgrade it will begin the update process Set the product to automatically update the firmware 1 From
2. Flip pages up Booklet layout Off Pages per sheet 1 page per sheet z Print page borders Pa r ge order Right then Down Orientation Portrait Landscape Rotate by 180 degrees CA About Hep Advanced Printing Shortcuts Paper Guality Effects Finishing Color Services Document Options Print on both sides manually Flip pages up Booklet layout Off Pages per sheet 1 page per sheet Z Print page borders rage order Right then Down Orientation Portrait Landscape Rotate by 180 degrees ENWW sD About Help tance Apply e O T Print tasks for Windows 29 Select the paper type Windows 1 From the software program select the Print option 2 Select the product and then click the Print eto e Properties or Preferences button Printer Name a oo Status Idle l Find Printer Type HP LaserJet CM1410 Series PCL 6 where LPT1 E Print to file Comment E Manual duplex Page range Copies All Number of copies Current page Selection Pages Collate Enter page numbers and or page ranges separated by commas For example 1 3 5 12 Print what Document Zoom Print all pages in range x Raves Ber aioe 2 p
3. EY NOTE This feature is available with the PCL 6 printer driver for Windows If you are not using that driver you can enable the feature by using the HP Embedded Web Server 1 From the software program select the Print option Select the product and then click the Properties or Preferences button Click the Paper Quality tab oT Click the EconoMode check box Set the sleep delay 1 From the Home screen touch the Setup X button 2 Open the following menus e System Setup e Energy Settings e Sleep Delay 3 Select the time for the sleep delay Ey NOTE The default value is 15 minutes Set the Auto Power Down delay ENWW 1 From the Home screen touch the Setup X button 2 Open the following menus e System Setup e Energy Settings e Auto Power Down e Power Down Delay Economy settings 137 3 Select the time for the power down delay Ey NOTE The default value is 30 minutes 4 The product automatically wakes from the auto power down mode when it receives jobs or when you use a button on the control panel You can change which events cause the product to wake Open the following menus e System Setup e Energy Settings e Auto Power Down e Wake Events To turn off a wake event select the event and then select the No option 138 Chapter 7 Manage and maintain ENWW Print when a toner cartridge is at estimated end of life Supply related notifications are communicated on the product c
4. Printer Neve a Status Idle l Find Printer Type HP LaserJet CM1410 Series PCL 6 Where LPT1 Print to file Comment Manual duplex Page range Copies All Number of copies 1 Current page Selection Pages LP Le 4 Collate Enter page numbers and or page ranges A separated by commas For example 1 3 5 12 Print what Document Zoom Pages per sheet 1 page Print All pages in range 7 eee pag z Scale to paper size No Scaling 7 Options Close E Advanced Printing Shortcuts Paper Quality Effects Finishing Color Services Color Options Automatic Manual Settings Print in Grayscale Color Themes RGB color Default s Photo sRGB Photo Adobe RGB 1998 Vivid sRGB None Custom profile CA About Help 0K J Cance Apply Change the color options Mac OS X 1 On the File menu click the Print option Inthe Printer menu select this product Open the Advanced menu 2 3 Open the Color Quality Options menu 4 5 Adjust the individual settings for text graphics and photographs ENWW Color printing A5 Manual color options Use manual color options to adjust the Neutral Grays Halftone and Edge Control options for text graphics and photographs Table 3 1 Manual color options Setting description Setting options Edge Control e Off turns off both trapping and
5. Select a size from the Paper Size drop down list and then click the OK button Select a custom paper size Mac OS X 1 2 3 4 5 On the File menu click the Print option In the Printer menu select this product In the Copies amp Pages menu click the Page Setup button From the Paper Size drop down list select the Manage Custom Sizes option Specify the dimensions for the page size and then click the OK button Print watermarks Mac OS X ENWW 1 2 3 4 On the File menu click the Print option In the Printer menu select this product Open the Watermarks menu From the Mode menu select the type of watermark to use Select the Watermark option to print a semi transparent message Select the Overlay option to print a message that is not transparent Additional print tasks Mac OS X 4 5 From the Pages menu select whether to print the watermark on all pages or on the first page only 6 From the Text menu select one of the standard messages or select the Custom option and type a new message in the box 7 Select options for the remaining settings Create archival quality prints Archive print produces output that is less susceptible to toner smearing and dusting Use archive print to create documents that you want to preserve or archive 1 From the Home screen touch the Setup Y button 2 Touch the Service menu 3 Touch the Archive Print button and then touch the On button 42 C
6. The product is an analog device that is not compatible in all digital phone environments Digital to analog filters or converters might be needed for faxing functionality If faxing issues occur in an ISDN environment it might be necessary to contact the ISDN provider for assistance HP does not guarantee that the product will be compatible with ISDN digital environments or digital to analog converters 94 Chapter 6 Fax ENWW Use fax on a VoIP service Voice over internet protocol VoIP services are often not compatible with fax machines unless the provider explicitly states that it supports fax over IP services If the product experiences problems getting a fax to work on a VoIP network verity that all cables and settings are correct Decreasing the tax speed setting might allow the product to send a fax over a VoIP network If the VoIP provider offers a Pass through mode for the connection that will offer better fax performance on VoIP Also if the provider has comfort noise added to the line fax performance can be enhanced if this feature is not enabled It faxing problems continue contact the VoIP provider Fax memory contents are retained when there is a loss of power The flash memory protects against data loss when a power failure occurs Other fax devices store fax pages in either normal RAM or short term RAM Normal RAM immediately loses data when power is lost while short term RAM loses data about 60 minutes after a po
7. Dedicated fax line receiving only fax calls Set to a number of rings within the range shown on the control panel display The minimum and maximum number of rings allowed varies by country region One line with two separate numbers and a ring pattern One or two rings If you have an answering machine or service computer voicemail for the other telephone number make sure that the product is set to a greater number of rings than the answering system Also use the distinctive ring feature to differentiate between voice and fax calls 88 Chapter 6 Fax ENWW Type of telephone line Recommended rings to answer setting Shared line receiving both fax and voice calls with only an Five rings or more attached telephone Shared line receiving both fax and voice calls with an Two rings more than the answering machine or computer attached answering machine or computer voicemail voicemail To set or change the number of rings to answer use the following steps 1 From the Home screen touch the Setup 9 button Touch the Fax Setup menu 2 3 Touch the Basic Setup menu 4 Touch the Rings to Answer button 5 Use the keypad to enter the number of rings and then touch the OK button Set distinctive ring Ring pattern or distinctive ring service is available through some local telephone companies The service allows you to have more than one telephone number on a single line Each telephone number has a unique ring patter
8. Effects Finishing Color Services 4 printing shortcut is a collection of saved print settings that you can select with a single click Printing shortcuts General Everyday Printing Eco print Two sided Printing Factory Defaults Envelopes Cardstock Heavy Glossy Presentation Delete Paper sizes 8 5 x 11 inches Letter z Paper source Automatically Select v Print on both sides Paper type Stasis Ane Printing Shortcuts Paper Qualty Effects Finishing Color Services 4 printing shortcut is a collection of saved print settings that you can select with a single click Printing shortcuts E General Everyday Printing aol Factory Defaults Envelopes Cardstock Heavy ee Glossy Presentation Save As Delete Paper sizes 8 5 x 11 inches Paper source Automatically Select Z Print on both sides Paper type Create a printing shortcut Windows 22 1 From the software program select the Print option Chapter 3 Print ENWW 2 Select the product and then click the Properties or Preferences button 3 Click the Printing Shortcuts tab 4 Select an existing shortcut as a base NOTE Always select a shortcut before adjusting any of the settings on the right side of the screen If you adjust the settings and then select a shortcut or if you select a different shor
9. Verify that the printer driver is installed on the computer Verify that you have selected the correct printer port Verify that the computer and product connect to the same wireless network The product does not print after the wireless configuration completes ENWW 1 2 3 4 Make sure that the product is turned on and in the ready state Turn off any third party firewalls on your computer Make sure that the wireless network is working correctly Make sure that your computer is working correctly If necessary restart the computer Solve wireless network problems 201 The product does not print and the computer has a third party firewall installed 1 Update the firewall with the most recent update available from the manufacturer 2 If programs request firewall access when you install the product or try to print make sure you allow the programs to run 3 Temporarily turn off the firewall and then install the wireless product on the computer Enable the firewall when you have completed the wireless installation The wireless connection does not work after moving the wireless router or product Make sure that the router or product connects to the same network that your computer connects to 1 Print a configuration page 2 Compare the service set identitier SSID on the contiguration page to the SSID in the printer configuration for the computer 3 Ifthe numbers are not the same the devices are not connecting
10. o f the control panel does not indicate the product is ready turn the product off and then on again o If the control panel indicates the product is ready try sending the job again 2 Ifthe control panel indicates the product has an error resolve the error and then try sending the job again 3 Make sure the cables are all connected correctly If the product is connected to a network check the following items o Check the light next to the network connection on the product If the network is active the light is green Make sure that you are using a network cable and not a phone cord to connect to the network Make sure the network router hub or switch is turned on and that it is working correctly 4 Install the HP software from the CD that came with the product Using generic printer drivers can cause delays clearing jobs from the print queue 5 From the list of printers on your computer right click the name of this product click Properties and open the Ports tab o If you are using a network cable to connect to the network make sure the printer name listed on the Ports tab matches the product name on the product configuration page o If you are using a USB cable and are connecting to a wireless network make sure the box is checked next to Virtual printer port for USB 6 Ifyou are using a personal firewall system on the computer it might be blocking communication with the product Try temporarily disabling t
11. Unplug the phone trom the line and then try sending the fax Solve problems receiving faxes ENWW The fax does not respond An error message displays on the control panel A fax is received but does not print Sender receives a busy signal No dial tone Cannot send or receive a fax on a PBX line Solve fax problems 119 The fax does not respond The fax has a dedicated phone line e Set the Answer Mode option to the Automatic setting from the control panel a From the Home screen touch the Setup Y button b Open the Fax Setup menu c Open the Basic Setup menu d Open the Answer Mode menu e Select the Automatic setting An answering machine is connected to the product e Set the Answer Mode option to the TAM setting and plug the answering machine into the telephone port a From the Home screen touch the Setup Y button b Open the Fax Setup menu c Open the Basic Setup menu d Open the Answer Mode menu e Select the TAM setting If the TAM setting is unavailable set the Answer Mode option to the Automatic setting e Set the Rings to Answer setting to at least one ring more than the number of rings for which the answering machine is set a From the Home screen touch the Setup Y button b Open the Fax Setup menu c Open the Basic Setup menu d Open the Rings to Answer menu e Select the correct setting e Plug the answering machine into the telephone port e Ifthe product has a telep
12. cccccceeeeccecesseeeeeeeeeseeeeeeeeaee ees 207 The product name does not appear in the product list in the Print amp Fax list 008 207 The printer driver does not automatically set up the selected product in the Print amp Fax PT EE ce ge cere mde tes se eee tae eh ete eee eee 207 A print job was not sent to the product that you Wanted cccccceseececeeeeseeeseeeeeeenaees 208 When connected with a USB cable the product does not appear in the Print amp Fax list after the driver is selected cccccccccsssececccceeeceeesseeeeeeceeeeeeeeesseeeeseeeeeeeeeeesssseeeseeeeess 208 You are using a generic printer driver when using a USB connection ceeeeeeeeeees 208 Remove software Windows cccccccssecscecsccscsceucecuscesneesuncuececueuceuessuccusncesensueuecesesscusuaess 209 Remove software Mac OS X c cccccscsscecescsssescssuceseucususcusuecneucucuececucscucuecesucssuueecuseusnsueuseuens 209 9 SUBPNES dnd GECESSOFICS 5 ccisencacancdiexecesrsavensatinsxcussitiacsinsdnveaeabestvedatneeessatessceniseeetstiasaeosae 211 Order parts accessories NCSU Olle Sin caeecncaseetue gi acutecenusesaeacsealacssoueunonstueceoeataesicedaneptuewtunts 212 HP policy on non HP supplies soeacisiri sin iE an sue EEEE EE a ees 212 HP anticounterfeit Web site mira scstencasdereraadosaades lt tdnabenlesconcnataeerndaewcataendcenzedeaeatdntdmbonenseceeededcubensbutens 212 BARGE E EE E AEE ET E E POT A TE A A T 213 ENWW xii
13. Cyan Comde low oncaran E E see teiecen ch adoucies 155 Cami wrong POSON serrera E EE 155 Cyan Ven LOW serea aa E E O N 155 DEVICES eror PESSORT E E 156 WO ONO DE eE T E aa acauniastaiacden tecetaters 156 Genuine HP supply installed sactcarccos aloes coeds eaten etieuteantenlesaes 156 IEOMNSGTIDIS COLOR resia a AAE E AE 156 ntetelg gave 1001 Il aan ee eae Pree na eR Pe rn rae eee 156 Install lt COlOI GOI AG Sse sa ieee senlareind T a E 157 valid driver Press OK ssss csostassciniocoseassawetosiexsaciaiseweaiaeorae Ga i 157 Jam in Tray 1 Clear jam and then press OK s ssnosssnssssnsssisssississssrssssres 157 Load tray 1 Press OK for available media ccccccccceeccceeeseeeceeeuneeeees 157 Load Tray 1 lt TYPE gt lt SIZE gt Press OK to use available media 64 157 Load Tray 1 lt PLAIN gt lt SIZE gt Cleaning mode OK to start 0ccceeeees 158 Magenta Carriage LOW ircik sautetecovictet eae tiita a seats ncaa et A 158 Magenia IM WONG POSITION aurama ina nT E R T eo aeiaoreawned 158 Magenta Vern LOW x derticunbinderre teacacteuldnn said vedas e a E E E O 158 Manual Duplex Load Tray 1 Press OK ccccceccccseecceeeeeceeseeeeeuseeeesaeeeeeas 159 Memory is low Press OK orrs marinaer rE EAE wees 159 PVNIS OIG PRESS ORK x ccttoc s cclenterhttaaticonina td vind aatdeisaninnniyazad T a wel odaanudavauion 159 Print failure press OK If error repeats turn off then
14. Ey NOTE When the summary screen opens you can touch it to adjust settings ENWW Scan to a USB flash drive 71 Scan to a network folder Use the product control panel to scan a file to a folder on the network The product must be connected to a network in order to use this feature 1 Load the document onto the scanner glass or into the document feeder 2 From the Home screen touch the Scan button 3 Touch the Scan to Network Folder item 4 In the list of network folders select the folder to which you want to save the file 5 The control panel screen displays the scan settings e If you want to change any of the settings touch the Settings button and then change the settings e Ifthe settings are correct go to the next step 6 Press the Scan button to start the scan job 72 Chapter 5 Scan ENWW Scan to email ENWW Use the product control panel to scan a file directly to an email address The scanned file is sent to the address as an email message attachment The product must be connected to a network in order to use this feature 1 2 3 4 5 Load the document onto the scanner glass or into the document feeder From the Home screen touch the Scan button Touch the Scan to E mail item In the list of email addresses select the address to which you want to send the file The control panel screen displays the scan settings e f you want to change any of the settings touch the Settings button and the
15. Open the product and remove any jammed sheets of paper Load the tray with the correct size of paper for your job Make sure the paper guides in the tray are adjusted correctly for the size of paper Adjust the guides so they are touching the paper stack without bending it Check the product control panel to see if the product is waiting for you to acknowledge a prompt to feed the paper manually Load paper and continue The product picks up multiple sheets of paper If the product picks up multiple sheets of paper from the tray try these solutions l Remove the stack of paper from the tray and flex it rotate it 180 degrees and flip it over Do not fan the paper Return the stack of paper to the tray Use only paper that meets HP specifications for this product Use paper that is not wrinkled folded or damaged If necessary use paper from a different package Make sure the tray is not overfilled If it is remove the entire stack of paper from the tray straighten the stack and then return some of the paper to the tray Make sure the paper guides in the tray are adjusted correctly for the size of paper Adjust the guides so they are touching the paper stack without bending it Prevent paper jams ENWW To reduce the number of paper jams try these solutions 1 2 Use only paper that meets HP specifications for this product Use paper that is not wrinkled folded or damaged If necessary use paper from a differ
16. 212 pages per sheet 37 selecting 174 supported sizes 10 supported types 12 paper jams See jams paper pickup problems solving 163 paper sizes copy settings 65 selecting Mac 41 selecting Windows 39 selecting custom sizes Mac 4 selecting custom sizes Windows 39 paper types copy settings 65 selecting Mac 37 selecting Windows 30 paper covers printing Mac 38 printing Windows 31 Index 215 part numbers toner cartridges 212 pauses inserting 82 PBX faxing 94 PCL font list 6 phone book fax adding entries 97 deleting all entries 79 importing 78 phones receiving faxes trom 76 102 phones downstream sending faxes from 99 polling faxes 91 portrait orientation changing Mac 37 changing Windows 28 ports locating 3 power down delay setting 137 prefixes dial 82 presets Mac 36 print job canceling Mac 41 canceling Windows 39 print media supported 10 print quality improving 170 print quality page interpreting 172 printing 172 printer driver Windows supported 16 printer drivers choosing 176 printer drivers Mac changing settings 19 settings 36 printer drivers Windows changing settings 17 printing from USB storage accessories 50 product reports 6 settings Mac 36 printing on both sides settings Windows 25 216 Index private receive 91 problem solving no response 194 slow response 195 protocol settings fax 108 PS font list 6 pulse dialing 83 R Re
17. 5 x 11 inches etter hd Paper source Automatically Select x Print on both sides Yes flip over X Paper type Unspecified x i Save As Delete a About Help Print tasks for Windows 23 5 Select the print options for the new shortcut Advanced Printing Shortcuts Paper Guality Effects Finishing Color Services NOTE You can select the print option S on A pining mian is a collection of saved print settings that you can select this tab or on any other tab in the printer Pining shots driver After selecting options on other tabs T cant ep in p dlls return to the Printing Shortcuts tab betore E continuing with the next step E ee paps stes aneii Letter Factory Defaults 8 5213 D Envelopes Cardstock Heavy 16K 195x270 mm f 16K 184x260 mm ossy Presentation 16K 197x273 mm X Japanese Postcard Double Japan Postcard Rotated Save As Delete Reset O About J Help J Cancel Apply 6 Click the Save As button e MM _ Advanced Printing Shortcuts Paper Quality Effects Finishing Color Services 4 printing shortcut is a collection of saved print settings that you can select with a single click Printing shortcuts E General Everyday Printing iy aa 21 E am b i Ec
18. CMON sos cccseseeapeissacexenswesarucinsmesnxwehncewexcesescesercexpustsincexencesertin eater pnenieeeieeeniies 1 PPOO VONS iore E E EEE A OE AE EE EEE E EA EEE EE EAN AAE EE 2 Produc Toni VMS aere a soso ae cleo enna see eee 2 Product Dack VIC Wee sneaceneraasay ante bentncsaeianedeasentacavastacdan arosseeneteinveuses ate OENE ERNES 3 Serial number and model number location cccccccesseescceeeeeeeeeeeesseeeeeeeseeeeeeessaeeeeeegaas 3 E Zo Rora oh 01s ene em E oe eee rn A A nee ere ee eee 4 Control panel Home screen ccccccceccccc en eece eee eeee cence e eee eee eee s eee cess ee eescG de eeetG eae eEeGa HEEB EES 4 PUI ROCCE TODOS 5 ccrsye A E E REE EE AE iene EEEE A deat E E 6 Pers naning dio onnet eree EE E S a ee eee 7 Z Paper Way scrani E E E 9 DUD POMS papei S ZES saioren aR E E E A 10 S pponed paper ypo Serr na nnrir te enn E EE E a eee eer ee 12 load he paper npu Tay sreci nar rE R N E E 13 S Prini sireiociiininer a a bsuekneeeewnneencebeances cevsacauaees seesesecesaceuns 15 Supported printer drivers Windows sssnnussssnussssinsssrinesrrrsssinssrrrsssrersssrensssrrrserrrsssrrresserns 16 Change print job settings Windows sssssnnnnsssssnnssssssennssssrrnesssrrnesssstrerssssrrrersrssrrrssssrreesss 17 Priority for changing printjob settings ccccccccccceessseeeeeeeeeeeeesseeeeeeeeeeeeessaeeeeeeeeeeeaaas 17 Change the settings for all print jobs until the software program is closed ccc
19. Color Services Resizing Options Actual size Print document on Legal Scale to fit of actual size 100 4 p Watermarks C First page only CA About a le Help r ee 0 ee x Advanced Printing Shortcuts Paper Quality Effects Finishing Color Services Resizing Options Actual size Print document on Legal ma o o of actual size 100 4 p Watermarks C First page only CA F About mir Help 5 Print tasks for Windows 33 Create a booklet Windows 1 From the software program select the Print option 2 Select the product and then click the Print Le x Properties or Preferences button Printer une me acres TEEI r Find Printer Type HP LaserJet CM1410 Series PCL 6 Where LPT1 Print to file Comment Manual duplex Page range Copies All Number of copies Current page Selection Pages Collate Enter page numbers and or page ranges separated by commas For example 1 3 5 12 Print what Document Zoom 2 p Pages per sheet Print All pages in range Pena fella il i Scale to paper size No Scaling ie lick the Finishi b me 3 Click the Finishing tab 2 Advanced Printing Shortcuts Paper Quality Effec Jlor Document Options E
20. Off setting e Print the Fax Activity Log report from the control panel to determine if the error occurs with a specific fax number a Touch the Fax button and then touch the Fax Menu button b Open the Fax Reports menu c Open the Fax Activity Log menu d Select the Print Log Now option e It the error persists contact HP See www hp com support ijcolorm27 6series or the support flyer that came in the product box The Fax storage is full message appears e Turn the product off then on e Print all of the faxes and then have the sender resend the fax e Ask the sender to divide a large fax job into smaller sections and then fax them individually ENWW Solve fax problems 123 e Make sure that the resolution of the sending fax machine is not set to the Photo setting or the Supertine setting a From the Home screen touch the Setup Y button b Open the Fax Setup menu c Open the Advanced Setup menu d Open the Fax Resolution menu e Select the correct setting e Cancel all fax jobs or clear the faxes from memory The Fax is busy message appears e The product cannot receive a tax while attempting to send one Cancel the fax send and try sending at a later time e Allow the product to try sending the fax again A fax is received but does not print The Private Receive feature is on e When the Private Receive feature is activated received faxes are stored in memory A password is required to pri
21. On the File menu click the Print option In the Printer menu select this product Open the Layout menu From the Pages per Sheet menu select the number of pages that you want to print on each sheet 1 2 4 6 9 or 16 In the Layout Direction area select the order and placement of the pages on the sheet From the Borders menu select the type of border to print around each page on the sheet Select the page orientation Mac OS X 1 2 3 4 On the File menu click the Print option In the Printer menu select this product In the Copies amp Pages menu click the Page Setup button Click the icon that represents the page orientation that you want to use and then click the OK button Select the paper type Mac OS X ENWW l 2 3 4 5 On the File menu click the Print option In the Printer menu select this product Open the Finishing menu Select a type from the Media type drop down list Click the Print button Print tasks for Mac OS X 37 Print a cover page Mac OS X 1 On the File menu click the Print option 2 In the Printer menu select this product 3 Open the Cover Page menu and then select where to print the cover page Click either the Before Document button or the After Document button 4 Inthe Cover Page Type menu select the message that you want to print on the cover page Ee NOTE To print a blank cover page select the standard option trom the Cover Page Type Menu
22. Optimize button Touch the arrow buttons to scroll through the options and then touch an option to select it 4 Touch the Black or Color button to start copying Edge to edge copying The product cannot print fully edge to edge The maximum printing area is 203 2 x 347 mm 8 x 13 7 in leaving a 4 mm unprintable border around the page Considerations for printing or scanning documents with cropped edges e When the original is smaller than the output size move the original 4 mm 1 6 inch away from the corner indicated by the icon on the scanner Recopy or scan in this position e When the original is the size of the desired output use the Reduce Enlarge feature to reduce the image so the copy is not cropped Clean the pickup rollers and separation pad in the document feeder If the product document feeder experiences paper handling problems such as jams or multiple page feeds clean the document feeder rollers and separation pad ENWW Solve copy quality problems 181 1 Open the document feeder cover 2 Use a moist lint free cloth to wipe both pickup rollers and the separation pad to remove dirt 3 Close the document feeder cover 182 Chapter 8 Solve problems ENWW Solve scan quality problems Check the scanner glass for dirt and smudges Over time specks of debris might collect on the scanner glass and white plastic backing which can affect performance Use the following procedure to clean the scanner
23. Print on both sides manually _ Flip pages up Booklet layout Off v Pages per sheet 1 page per sheet Z C Print page borders Page order Right then Down Orientation Portrait Landscape Rotate by 180 degrees CA About Help 34 Chapter 3 Print ENWW 4 Click the Print on both sides manually check box 5 In the Booklet layout drop down list select a binding option The Pages per sheet option automatically changes to 2 pages per sheet ENWW Advanced Printing Shortcuts Paper Quality Effects Document Options V Print on both sides manually E Flip pages up Booklet layout otf Pages per sheet 1 page per sheet Print page borders Right then Down Finishing Color _ Services Orientation Portrait D Landscape E Rotate by 180 degrees About Help Cancel App Advanced Printing Shortcuts Paper Quality Effects Document Options v Print on both sides manually Flip pages up BOOKIEr layout Left binding Pages per sheet 2 pages per sheet Orientation Portrait D Landscape E Rotate by 180 degrees About Help ok Cancel Apy Print tasks for Windows 35 Print tasks for Mac OS X Use a printing preset Mac OS X 1
24. Priority for changing print job settings Changes to print settings are prioritized depending on where the changes are made EY NOTE The names of commands and dialog boxes might vary depending on your software program Page Setup dialog box Click Page Setup or a similar command on the File menu of the program you are working in to open this dialog box Settings changed here override settings changed anywhere else Print dialog box Click Print Print Setup or a similar command on the File menu of the program you are working in to open this dialog box Settings changed in the Print dialog box have a lower priority and usually do not override changes made in the Page Setup dialog box Printer Properties dialog box printer driver Click Properties in the Print dialog box to open the printer driver Settings changed in the Printer Properties dialog box usually do not override settings anywhere else in the printing software You can change most of the print settings here Default printer driver settings The default printer driver settings determine the settings used in all print jobs unless settings are changed in the Page Setup Print or Printer Properties dialog boxes Printer control panel settings Settings changed at the printer control panel have a lower priority than changes made anywhere else Change the settings for all print jobs until the software program is closed 1 2 From the software program select the Print op
25. Setup Y button b Open the Fax Setup menu c Open the Basic Setup menu d Open the Dial Prefix menu e Select the On setting e Set up all entries in the group with speed dial entries a Open an unused speed dial entry b Enter the fax number for the speed dial c Touch the OK button to save the speed dial 118 Chapter 6 Fax ENWW Receive a recorded error message from the phone company when trying to send a fax Make sure you dial the fax number correctly and make sure that the phone service is not blocked For example some phone services might prevent long distance calling If an outside line requires a prefix turn on the Dial Prefix option or include the prefix in the speed dial number a From the Home screen touch the Setup Y button Open the Fax Setup menu c Open the Basic Setup menu d Open the Dial Prefix menu e Select the On setting 2 NOTE To send a fax without a prefix when the Dial Prefix option is turned on send the fax manually Send a fax to an international number a If a prefix is required manually dial the telephone number with the prefix b Enter the country region code before dialing the phone number c Wait for pauses as you hear the tones on the phone d Send the tax manually from the control panel Unable to send a fax when a phone is connected to the product Make sure that the telephone is hung up Make sure that the telephone is not being used for a voice call when faxing
26. adaptive halftoning The Edge Control setting determines the rendering e Light sets trapping at a minimal level Adaptive halftoning is on of edges Edge control has two components adaptive halftoning and trapping Adaptive e Normal sets trapping at a medium level Adaptive halftoning is halftoning increases edge sharpness Trapping on reduces the effect of color plane misregistration by overlapping the edges of adjacent objects slightly e Maximum is the most aggressive trapping setting Adaptive halftoning is on Halftone e Smooth provides better results for large solid filled print areas and enhances photographs by smoothing color gradations Select Halftone options affect color output clarity and this option when uniform and smooth area fills are important resolution e Detail is useful for text and graphics that require sharp distinctions among lines or colors or images that contain a pattern or a high level of detail Select this option when sharp edges and small details are important Neutral Grays e Black Only generates neutral colors grays and black by using only black toner This guarantees neutral colors without a color The Neutral Grays setting determines the method cast This setting is best for documents and grayscale viewgraphs for creating gray colors used in text graphics and photographs e 4 Color generates neutral colors grays and black by combining all four toner colors This method produces smoother gra
27. address Chapter 3 Print ENWW Use AirPrint Direct printing using Apple s AirPrint is supported for iOS 4 2 or later Use AirPrint to print directly to the product from an iPad iOS 4 2 iPhone 3GS or later or iPod touch third generation or later in the following applications e Mail e Photos e Safari e Select third party applications To use AirPrint the product must be connected to a network For more information about using AirPrint and about which HP products are compatible with AirPrint go to www hp com go airprint 9 NOTE You might need to upgrade the product firmware to use AirPrint Go to www hp com ENWW support LJColorMFPM275nw Use AirPrint 49 Walk up USB printing 1 Insert the USB drive into the USB port on the front of the product 2 The USB Flash Drive menu opens Touch the arrow buttons to scroll through the options e Print Documents e View and Print Photos e Scan to USB Drive 3 To print a document touch the Print Documents screen and then touch the name of the folder on the USB drive where the document is stored When the summary screen opens you can touch it to adjust the settings Touch the Print button to print the document 4 To print photos touch the View and Print Photos screen and then touch the preview image for each photo that you want to print Touch the Done button When the summary screen opens you can touch it to adjust the settings Touch the Print
28. and then touch the OK button You can use numbers pauses and dialing symbols Set the dial tone detection Normally the product begins dialing a fax number immediately If you are using the product on the same line as your telephone turn on the detect dial tone setting This prevents the product from sending a fax while someone is on the telephone 82 Chapter 6 Fax ENWW The factory set default tor detect dial tone is On for France and Hungary and Off for all other countries regions 1 From the Home screen touch the Setup 9 button 2 Touch the Fax Setup menu 3 Touch the Advanced Setup menu 4 Scroll to and touch the Detect Dial Tone button and then touch the On button Tone dial or pulse dial Use this procedure to set the product to tone dialing or pulse dialing mode The factory set default is Tone Do not change this setting unless you know that the telephone line cannot use tone dialing Ee NOTE The pulse dialing option is not available in all countries regions From the Home screen touch the Setup 9 button 2 Touch the Fax Setup menu 3 Touch the Advanced Setup menu 4 Scroll to and touch the Dialing Mode button and then touch the Tone or Pulse button Set autoredial and the time between redials If the product was unable to send a fax because the receiving fax machine did not answer or was busy the product attempts to redial based on the redial on busy redial on no answer and redial on
29. button Or to delete all the entries touch the Delete All Entries button 5 Touch the entry that you want to delete Create and edit group dial entries 1 Create an individual entry for each fax number that you want in the group a From the Home screen touch the Fax button b Touch the Fax Menu button c Touch the Phone Book Setup button 80 Chapter 6 Fax ENWW ue w N d Touch the Individual Setup button e Touch an unassigned number from the list f Use the keypad to enter a name for the entry and then touch the OK button g Use the keypad to enter the fax number for the entry and then touch the OK button From the Phone Book Setup menu touch the Group Setup button Touch an unassigned number from the list Use the keypad to enter a name for the group and then touch the OK button Touch the name of each individual entry that you want to include in the group When you are finished touch the Done Selecting button Delete group dial entries ENWW 1 2 3 4 5 From the Home screen touch the Fax button Touch the Fax Menu button Touch the Phone Book Setup button Touch the Delete Entry button Or to delete all the entries touch the Delete All Entries button Touch the entry that you want to delete Use the phone book 81 Configure send fax settings Set special dialing symbols and options You can insert pauses into a fax number that you are dialing Pauses are often needed when dialing
30. communication error options Set the redial on busy option If this option is on the product redials automatically if it receives a busy signal The factory set default for the redial on busy option is On 1 From the Home screen touch the Setup X button 2 Touch the Fax Setup menu 3 Touch the Advanced Setup menu 4 Scroll to and touch the Redial if Busy button and then touch the On button Set the redial on no answer option If this option is on the product redials automatically if the receiving machine does not answer The factory set default for the redial on no answer option is Off 1 From the Home screen touch the Setup button 2 Touch the Fax Setup menu ENWW Configure send fax settings 83 3 Touch the Advanced Setup menu 4 Scroll to and touch the Redial if No Answer button and then touch the On button Set the redial on communication error option If this option is on the product redials automatically if some sort of communication error occurs The factory set default for the redial on communication error option is On 1 From the Home screen touch the Setup X button 2 Touch the Fax Setup menu 3 Touch the Advanced Setup menu 4 Scroll to and touch the Redial if Comm Error button and then touch the On button Set light dark and resolution Set the default light dark contrast setting The contrast affects the lightness and darkness of an outgoing fax as it is being sent The default
31. different phone cord Plug the product phone cord into a jack for another phone line Make sure the telephone line and phone wall jack are active by plugging in a telephone and checking for a dial tone Make sure that the telephone cord is plugged into the line port on the product Check the phone line by running a fax test from the control panel If the error persists contact HP See www hp com support icolorm2 6series or the support flyer that came in the product box 122 Chapter 6 Fax ENWW The Communication error message appears e _ Ask the sender to send the fax again or send at a later time when line conditions have improved e Unplug the product telephone cord from the wall plug in a telephone and then try making a call Plug the product phone cord into a jack for another phone line e Try a different phone cord e Set the Fax Speed option to the Slow V 29 or Medium V 17 setting or disable the Fast V 34 setting a From the Home screen touch the Setup Y button b Open the Fax Setup menu c Open the Advanced Setup menu d Open the Fax Speed menu e Select the correct setting e Turn off the Error Correction feature to prevent automatic error correction Ey NOTE Turning off the Error Correction feature can reduce image quality a From the Home screen touch the Setup Y button b Open the Service menu c Open the Fax Service menu d Open the Error Correction menu e Select the
32. digital to analog converters A digital subscriber line DSL uses digital technology over standard copper telephone wires This product is not directly compatible with those digital signals However if the configuration is specified during DSL setup the signal can be separated so that some of the bandwidth is used to transmit an analog signal for voice and tax while the remaining bandwidth is used to transmit digital data EY NOTE Not all faxes are compatible with DSL services HP does not guarantee that the product will be compatible with all DSL service lines or providers A typical DSL modem employs a filter to separate the higher frequency DSL modem communication from lower frequency analog phone and fax modem communication It is often necessary to use a filter with analog phones and analog fax products that are connected to a telephone line used by a DSL modem The DSL service provider usually provides this filter Contact the DSL provider for more information or for assistance The product is an analog device that is not compatible in all digital phone environments Digital to analog filters or converters might be needed for faxing functionality If faxing issues occur in a PBX environment it might be necessary to contact the PBX provider for assistance HP does not guarantee that the product will be compatible with digital environments or digital to analog converters Contact the PBX provider for more information and for assistance
33. fax error 107 printing all 107 M Mac driver settings 19 36 HP Utility 135 ENWW problems troubleshooting 207 scanning from TWAIN compliant software 74 managing network 131 matching colors 46 media pages per sheet 37 memory deleting faxes 93 reprinting faxes 102 menus control panel map printing 6 messages control panel 151 Microsoft Word faxing from 98 model number locating 3 multiple pages per sheet 37 printing Windows 26 multiple page originals copying 54 N n up printing 37 selecting Windows 26 network password changing 136 password setting 136 product name changing 131 settings changing 131 settings viewing 131 network port locating 3 networks contiguration page 6 default gateway 131 installing the product 130 IPv4 address 131 settings report 6 subnet mask 131 Neutral Grays 46 non HP supplies 212 number of copies changing 53 oO OCR software 74 online help control panel 150 optical character recognition software 74 ordering supplies and accessories 212 ordering supplies Web sites 211 orientation changing Mac 37 changing Windows 28 output bin locating 2 outside lines dial prefixes 82 pauses inserting 82 P page count 6 page orientation changing Mac 37 changing Windows 28 page sizes scaling documents to fit Mac 38 scaling documents to fit Windows 33 pages per sheet 37 selecting Windows 26 paper fax autoreduction settings 90 jams 163 ordering
34. fax line did not answer The product attempts to redial after a few Redial pending Mn tas No fax detected The product answered the incoming call but did not detect that a fax machine was calling Recommended action Allow the product to retry sending the fax Call the recipient to ensure that the fax machine is on and ready Check that you are dialing the correct fax number If the product continues to redial unplug the product telephone cord from the wall plug in a telephone and then try making a voice call Make sure that the phone cord from the wall telephone jack is plugged into the line Jo port Plug the product phone cord into a jack for another phone line Try a different phone cord If the error persists contact HP See www hp com support ljcolorm276series or the support flyer that came in the product box Allow the product to retry receiving the fax Try a different phone cord Plug the product phone cord into a jack for another phone line If the error persists contact HP See www hp com support ljcolorm276series or the support flyer that came in the product box Solve problems sending faxes e An error message displays on the control panel e The control panel displays a Ready message with no attempt to send the fax e The control panel displays the message Storing page 1 and does not progress beyond that Message e Faxes can be received but not sent e Unable to
35. feature is a function of Microsoft operating systems and not of the HP printer drivers Go to Microsoft at www microsoft com Poor physical connection 1 2 3 4 Verify that the product is attached to the correct network port using a cable of the correct length Verify that cable connections are secure Look at the network port connection on the back of the product and verify that the amber activity light and the green link status light are lit If the problem continues try a different cable or port on the hub The computer is using the incorrect IP address for the product 1 ENWW Open the printer properties and click the Ports tab Verify that the current IP address for the product is selected The product IP address is listed on the product contiguration page If you installed the product using the HP standard TCP IP port select the box labeled Always print to this printer even if its IP address changes If you installed the product using a Microsoft standard TCP IP port use the hostname instead of the IP address If the IP address is correct delete the product and then add it again Solve wired network problems 199 The computer is unable to communicate with the product 1 Test network communication by pinging the network a Open a command line prompt on your computer For Windows click Start click Run and then type cmd b Type ping followed by the IP address for your product For Mac OS X open
36. internationally or connecting to an outside line Special symbol Button Description Dialing pause s The Redial Pause button is available on the control panel keypad for is entering a fax number You can also touch the comma button to insert a dialing pause Pause for dial tone The VV button is available only when you are entering the fax number for a z phone book entry This character causes the product to wait for a dial tone before dialing the remainder of the telephone number Hook flash The R button is available only when you are entering the fax number for a D aaa phone book entry This character causes the product to insert a hook flash Set a dialing prefix A dial prefix is a number or group of numbers that are automatically added to the beginning of every fax number you enter at the control panel or from the software The maximum number of characters for a dial prefix is 50 The default setting is Off You might want to turn this setting on and enter a prefix it for example you have to dial a number such as 9 to get a telephone line outside of your company telephone system While this setting is active you can dial a fax number without the dial prefix by using manual dial 1 From the Home screen touch the Setup Y button Touch the Fax Setup menu 2 3 Touch the Basic Setup menu 4 Scroll to and touch the Dia Prefix button and then touch the On button 5 Use the keypad to enter the prefix
37. mode allowed on the network 10T Half 10 megabytes per second Mbps half duplex operation 10T Full 10 Mbps full duplex operation 100TX Half 100 Mbps half duplex operation 100TX Full 100 Mbps full duplex operation 5 Touch the OK button The product turns off and then on 132 Chapter 7 Manage and maintain ENWW HP Device Toolbox Windows Use the HP Device Toolbox for Windows to view or change product settings from your computer This tool opens the HP Embedded Web Server for the product EY NOTE This tool is available only if you performed a full installation when you installed the product 1 Click the Start button and then click the Programs item 2 Click your HP product group and then click the HP Device Toolbox item Tab or section Description Status tab e Device Status Shows the product status and shows the approximate percent life remaining of HP supplies Provides product status and configuration information e Supplies Status Shows the approximate percent life remaining of HP supplies Actual supply life remaining can vary Consider having a replacement supply available to install when print quality is no longer acceptable The supply does not need to be replaced unless the print quality is no longer acceptable e Device Configuration Shows the information found on the product configuration page e Network Summary Shows the information found on the product network configuration page e Re
38. of rings to answer seccaiasese sae cseceestaiceceicseideladediarinasedaaninnincgenueawenetetmiantes 88 Serai inek Ve TNO aia ee Onan E EE nC T E ERR 89 Use autoreduction for incoming faxes ccccccccssseeecceeceesesseeeeeeeeeesssseeeeeeeseesssseeeeeeees 90 Sis Woh TepniniSe MNG errn A meee 90 Sel ine 16x sounds volumen siise e a a 90 Set the alarm volume phone line volume and ring volume ceseeeeeeeees 90 Setstampreceived TAKES 4 0507 6acuni eire e n E E T Beene 9 Set the private receive feature ac ses suo asin eeabndenlesnenende srg laisadaliuaaipeatuin ane Mandan ates 9 S E E EEA E A T AEA ETE AA T A E E E EE eo 9 OE TI eta E E N A ET ERAI IE IE A EE E TA EEIE I ET A ET 93 Suppored Tax programs siape ee T O E A 93 Ee KE cho EEA AE EE E E A E T EA 93 Cancel MSR SU SIAN lakoneco 93 Cancela pending tax jo Decoene er eee nett terete Nae nenESn Seem ere 93 Delete faxes from memory ccwsctertect ns Musrienicqatea es euaeindexeee neta heated ees 93 Use fax on a DSL PBX Or ISDIN Sy Shetit c g ents fexsennie a E 94 D Ieee ae oe One OR RT EE nee E CNet E eee Oe eee eee een ee 94 FD E EEE A ARTEA P A E A E AE E E PAETE waded ae E cme AT 94 E E EEE A E EA AA nes A TAE E A ET T EE 94 USE fakon a VolP SE iy Ce asx ilies ne n T TENA 95 Fax memory contents are retained when there is a loss of power cssccssccssisesnesrreeen 95 Fax omike tatbed scannet serseri i E TE 95 Fax from the document feeder fichaie ssc Mhacicedad ests wc
39. on cccccceeceeeeeeeeeees 159 RECM GOO Oe ii enera a e tae eee 160 Remove shipping lock from lt color gt Cartridge ccecccccccceeeeeeeeeeeeeeaaaeeees 160 Remove shipping locks from cartridges ccccceseeececeeeseeeeeeeesseeeeeeeeeaenses 160 Repare SCOOT aunan aceon nee ea 160 SUS SOW A AET ENE TE E AAN A A EEEE A A 160 Unexpected size in tray 1 Load lt size gt Press OK ccccceeceeeeeeeneeeees 161 Unsupported lt color gt Press OK to continue ssnnesssinesseieesssreresssrreresen 161 Ueda color I E E NAS 161 Used lt color gt installed to accept press OK s sssnoessisssnnssssiesssissssirsrrresen 161 Used s pphes I USE ogr ra a E EENEN 162 Yelow Canidge LOW eurre no narea A ean 162 Yelow in Wong POSON ccrscisiiiciis inann aE E A E EE EE 162 Yelow Vor IOW a15 Aencuata naaucasteaaeaetegs tp irauiecsenanan E T R een eas 162 Paper feeds incorrectly or becomes jammed ccccccccc ee eeeccccceceeeeecececeaeeeeeeeeesueeseeeesssaaeseeees 163 The product does not pick up paper sss ssssnsssssnnsssrsssssirsssrnsssrerssrerssrerssrreessresessees 163 The product picks up multiple sheets of paper ss ceessssnneessssinessssrnrsssrrriessrrreessrrrens 163 Preven PODER GINS aeaee ana E a a E 163 RCC a I E E E E EAA A E ea AAIE A E A EA A E TE E 164 ENWW ENWW Aol sa ecole pee eee ee a Rees oN ee nee seston Teen mae ee ee eee One es ee A 164 Clear jams from the document fe
40. on the phone line by touching the Start Fax button Unplug the telephone cord from both the product and the wall and then replug the cord Make sure that you are using the telephone cord that came with the product Unplug the product telephone cord from the wall plug in a telephone and then try making a voice call Make sure that the phone cord from the wall telephone jack is plugged into the line J port Plug the product phone cord into a jack for another phone line Check the phone line by using the Run Fax Test option from the Service menu on the control panel If the error persists contact HP See www hp com support ljcolorm276series or the support flyer that came in the product box Call the recipient to ensure that the fax machine is on and ready Check that you are dialing the correct fax number Check that the redial option is enabled Unplug the telephone cord from both the product and the wall and then replug the cord Unplug the product telephone cord from the wall plug in a telephone and then try making a voice call Make sure that the phone cord from the wall telephone jack is plugged into the line Jo port Plug the product phone cord into a jack for another phone line If the error persists contact HP See www hp com support ljcolorm276series or the support flyer that came in the product box ENWW Control panel message Description No fax answer The receiving
41. option to select it 4 Touch the Black or Color button to start copying 58 Chapter 4 Copy ENWW Make color or black and white copies 1 Load the document onto the scanner glass or into the document feeder al 2 From the Home screen touch the Copy button 3 Touch the Black or Color button to start copying ENWW Make color or black and white copies 59 Copy identification cards Use the ID Copy feature to copy both sides of identification cards or other small size documents onto the same side of one sheet of paper The product prompts you to copy the first side and then to place the second side on a different area of the scanner glass and copy again The product prints both images at the same time 1 Load the document onto the scanner glass From the Home screen touch the Copy button Touch the ID Copy button Touch the Black or Color button to start copying 5 The product prompts you to place the next page on a different section of the scanner glass 6 Touch the OK button if you have more pages to copy or touch the Done button if this is the last page 7 The product copies all pages onto one side of a sheet of paper 60 Chapter 4 Copy ENWW Optimize copy quality The following copy quality settings are available e Auto Select Use this setting when you are not concerned about the quality of the copy This is the default setting e Mixed Use this setting for documents that contain a mix
42. password and then touch the OK button EN WW Use fax 103 Solve fax problems Fax troubleshooting checklist e Several possible fixes are available After each recommended action retry faxing to see if the problem is resolved e For best results during fax problem solving make sure the line from the product is plugged directly into the wall phone port Disconnect all other devices that are connected to the product 1 Verify that the telephone cord is plugged into the correct port on the back of the product 2 Check the phone line by using the fax test a On the control panel open the Setup Menu menu and then open the Service menu b Select the Fax Service option c Select the Run Fax Test option The product prints a fax test report The report contains the following possible results e Pass The report contains all of the current fax settings for review e Fail The cord is in the wrong port The report contains suggestions for how to resolve the issue e Fail The phone line is not active The report contains suggestions tor how to resolve the issue 3 Verify that the product firmware is current a Print a configuration page from the control panel Reports menu to obtain the current firmware date code b Go to www hp com 1 Click the Support amp Drivers link 2 Click the Download drivers and software and firmware link option 3 Inthe For product box type the product model number and then click the Go butt
43. select the Print option 2 Select the product and then click the Properties or Preferences button 3 Click the Effects tab 4 Select a watermark from the Watermarks drop down list Or to add a new watermark to the list click the Edit button Specify the settings for the watermark and then click the OK button 5 To print the watermark on the first page only select the First page only check box Otherwise the watermark is printed on each page 40 Chapter 3 Print ENWW Additional print tasks Mac OS X Cancel a print job Mac OS X 1 If the print job is currently printing cancel it by pressing the Cancel gt lt button on the product control panel EY NOTE Pressing the Cancel gt lt button clears the job that the product is currently processing If more than one print job is waiting pressing the Cancel gt lt button clears the print job that currently appears on the product control panel You can also cancel a print job from a software program or a print queue e Software program Typically a dialog box appears briefly on the computer screen allowing you to cancel the print job e Mac print queue Open the print queue by double clicking the product icon in the dock Highlight the print job and then click Delete Select the paper size Mac OS X 1 2 3 4 On the File menu click the Print option In the Printer menu select this product In the Copies amp Pages menu click the Page Setup button
44. speed e Turn on the Error Correction setting from the control panel a Open the Setup Menu menu Open the Service menu c Open the Fax Service menu d Open the Error Correction menu e Select the On setting 126 Chapter 6 Fax ENWW e Check the toner cartridges and replace if necessary e Ask the sender to darken the contrast setting on the sending fax machine and then resend the fax Fax cuts off or prints on two pages e Set the Default Paper Size setting Faxes print on a single size of paper based on the Default Paper Size settings a Open the Setup Menu menu b Open the System Setup menu c Open the Paper Setup menu d Open the Default Paper Size menu e Select the correct setting e Set the paper type and size for the tray used for faxes e Turn on the Fit to Page setting to print longer length faxes on letter or A4 size paper a Open the Setup Menu menu b Open the Fax Setup menu c Open the Advanced Setup menu d Open the Fit to Page menu e Select the On setting Ee NOTE If the Fit to Page setting is off and the Default Paper Size setting is set to letter a legal size original prints on two pages ENWW Solve fax problems 127 128 Chapter 6 Fax ENWW 7 Manage and maintain e Use the HP Reconfiguration Utility to change the product connection e Use HP Web Services applications e Configure IP network settings e HP Device Toolbox Windows e HP Utility Mac OS X e HP Web Je
45. tasks Obtain information about supplies status Obtain information about the product such as the firmware version and the serial number Print a contiguration page Configure the paper type and size for the tray Transter tiles and fonts from the computer to the product Update the product firmware Display the color usage page HP Utility Mac OS X 135 HP Web Jetadmin HP Web Jetadmin is an award winning industry leading tool for etticiently managing a wide variety of networked HP devices including printers multifunction products and digital senders This single solution allows you to remotely install monitor maintain troubleshoot and secure your printing and imaging environment ultimately increasing business productivity by helping you save time control costs and protect your investment HP Web Jetadmin updates are periodically made available to provide support for specific product features Visit www hp com go webjetadmin and click the Self Help and Documentation link to learn more about updates EY NOTE Device plug ins can be installed into HP Web Jetadmin to provide support for specific product features Ee NOTE Browsers must be Java enabled Web Jetadmin is not supported for Mac OS X Product security features The product supports security standards and recommended protocols that help you keep the product secure protect critical information on your network and simplify the way you monitor and maint
46. the Home screen on the control panel touch the Setup button 2 Open the following menus e Service e LaserJet Update e Manage Updates e Prompt Before Install 3 Touch the Install Automatically option ENWW Update the firmware 145 146 Chapter 7 Manage and maintain ENWW 8 Solve problems e Problem solving checklist e _ Restore the factory set defaults e Control panel help system e Interpret control panel messages e Paper feeds incorrectly or becomes jammed e Clear jams e Improve print quality e Solve copy quality problems e Solve scan quality problems e Solve fax quality problems e The product does not print or it prints slowly e Solve walk up USB printing problems e Solve direct connection problems e Solve wired network problems e Solve wireless network problems e Solve product software problems with Windows e Solve product sottware problems with Mac OS X e Remove software Windows e Remove software Mac OS X ENWW 147 Problem solving checklist Follow these steps when trying to solve a problem with the product Step 1 a p y 6 Step 1 Check that the product power is on Step 2 Check the control panel for error messages Step 3 Test print functionality Step 4 Test copy functionality Step 5 Test the fax sending functionality Step 6 Test the fax receiving functionality Step 7 Try sending a print job from a computer Step 8 Test the walk up USB printing functionali
47. the tray that does not match the configuration for the tray Recommended action Load the correct paper into the tray or configure the tray for the size that you have loaded Unsupported lt color gt Press OK to continue Description The product has detected a toner cartridge that was not made by HP Recommended action Press the OK button to continue printing If you believe you purchased an HP supply go to www hp com go anticounterfeit Service or repairs that are required as a result of using unsupported supplies is not covered under HP warranty Used lt color gt in use Description You are using a toner cartridge that reached the default low threshold while it was installed in a product Recommended action Printing can continue but consider having a replacement supply on hand Used lt color gt installed to accept press OK ENWW Description You have installed a toner cartridge that reached the detault low threshold while it was installed in another product Recommended action Press the OK button to continue Interpret control panel messages 161 Used supplies in use Description You are using more than one toner cartridge that reached the default low threshold while it was installed in a product Recommended action Printing can continue but consider having replacement supplies on hand Yellow Cartridge Low Description The toner cartridge is nearing the end of its useful life Recommended a
48. there is some risk that faxes will not print after the new cartridge is installed if your product has received more faxes than the memory can hold while the product is waiting for the prompt to be acknowledged Once an HP supply has reached Very Low HP s Premium Protection Warranty on that supply has ended All print defects or cartridge failures incurred when an HP supply is used in Continue at very low mode will not be considered to be defects in materials or workmanship in the supply under the HP Print Cartridge Warranty Statement Store and recycle supplies Recycle supplies To recycle a genuine HP toner cartridge place the used cartridge in the box in which the new cartridge arrived Use the enclosed return label to send the used supply to HP for recycling For complete information see the recycling guide that is included with each new HP supply item Toner cartridge storage Do not remove the toner cartridge from its package until you are ready to use it N CAUTION To prevent damage to the toner cartridge do not expose it to light for more than a few minutes 140 Chapter 7 Manage and maintain ENWW Replacement instructions Replace the toner cartridges 1 Open the front door 2 Pull out the toner cartridge drawer ENWW Replacement instructions 141 3 Grasp the handle on the toner cartridge and then pull the toner cartridge straight up to remove if 4 Remove the new toner cartridge from the packaging
49. to initialize If you are using a surge protector remove it Plug the product directly into the wall socket Turn the product power on 152 Chapter 8 Solve problems ENWW If the message persists contact HP support 95 X Error Description The product has experienced an internal error Recommended action Turn the product power off wait at least 30 seconds and then turn the product power on and wait for it to initialize If you are using a surge protector remove it Plug the product directly into the wall socket Turn the product power on If the message persists contact HP support 57 Fan Error Turn off then on Description The product has experienced a problem with its internal fan Recommended action Turn the product power off wait at least 30 seconds and then turn the product power on and wait for it to initialize If you are using a surge protector remove it Plug the product directly into the wall socket Turn the product power on If the message persists contact HP support 59 X Error Description The product has experienced a problem with one of the motors Recommended action Turn the product power off wait at least 30 seconds and then turn the product power on and wait for it to initialize If you are using a surge protector remove it Plug the product directly into the wall socket Turn the product power on If the message persists contact HP support 79 Error Turn off then on Description
50. use fax functions from the control panel e Unable to use speed dials e Unable to use group dials ENWW Solve fax problems 113 Receive a recorded error message from the phone company when trying to send a fax Unable to send a fax when a phone is connected to the product An error message displays on the control panel The Communication error message appears No dial tone Allow the product to retry sending the fax Re sending temporarily reduces the fax speed Unplug the product telephone cord from the wall plug in a telephone and then try making a call Plug the product phone cord into a jack for another phone line Try a different phone cord From the control panel change the Fax Speed option to the Medium V 17 setting or Slow V 29 setting a From the Home screen touch the Setup Y button b Open the Fax Setup menu c Open the Advanced Setup menu d Open the Fax Speed menu e Select the correct setting Turn off the Error Correction option a From the Home screen touch the Setup Y button b Open the Service menu c Open the Fax Service menu d Open the Error Correction menu e Select the Off setting Eo NOTE Turning off the Error Correction option can reduce image quality If the error persists contact HP See www hp com support icolorm27 6series or the support flyer that came in the product box Make sure that the telephone cord is plugged into the correct port on the product Make s
51. with the product using a printer language Check the installation notes and readme files on the product CD for additional software and languages HP PCL 6 driver description e Installs automatically when installing the product software e Provided as the default driver e Recommended for printing in all supported Windows environments e _ Provides the overall best speed print quality and productfeature support for most users e Developed to align with the Windows Graphic Device Interface GDI for the best speed in Windows environments e Might not be fully compatible with third party and custom software programs that are based on PCL 5 HP UPD PS driver description e Available for download from the Web at www hp com go upd e Recommended for printing with Adobe software programs or with other highly graphics intensive software programs e Provides support for printing from postscript emulation needs or for postscript flash font support HP UPD PCL 5 driver description e Available tor download from the Web at www hp com go upd e Compatible with previous PCL versions and older HP LaserJet products e The best choice for printing from third party or custom software programs Designed for use in corporate Windows environments to provide a single driver for use with multiple printer models e Preferred when printing to multiple printer models from a mobile Windows computer 16 Chapter 3 Print ENWW Change print job settings Windows
52. with the same or similar name might have received your print job Print a configuration page to check the product name Verify that the name on the configuration page matches the product name in the Print amp Fax list When connected with a USB cable the product does not appear in the Print amp Fax list after the driver is selected Software troubleshooting A Make sure that your Mac operating system is Mac OS X 10 5 or later Hardware troubleshooting 1 2 3 4 Make sure that the product is turned on Make sure that the USB cable is connected correctly Make sure that you are using the appropriate high speed USB cable Make sure that you do not have too many USB devices drawing power from the chain Disconnect all of the devices from the chain and then connect the cable directly to the USB port on the computer Check to see if more than two non powered USB hubs are connected in a row on the chain Disconnect all of the devices from the chain and then connect the cable directly to the USB port on the computer Ee NOTE The iMac keyboard is a non powered USB hub You are using a generic printer driver when using a USB connection If you connected the USB cable before you installed the software you might be using a generic printer driver instead of the driver for this product l 2 Delete the generic printer driver Reinstall the software from the product CD Do not connect the USB cable until the software in
53. 00008 17 Change the default settings for all print jobs cccccccccccceeeeseeeeeeeeeeeeseeeeeeeeeeesaeeeees 17 Change the product configuration settings ccccccccessseeeeeeeeceeeeeessseeeseeeeeeeeeeasaeaeee sees 18 Change print ob settings Mac OS X sirncetesaneauiicassaaticndatealsiutdavaiietanquseadecawe ted tadanenbeammaasiondss 19 Priority for changing printjob settings ccccccccccceessseeeeeeeeeeeeesseeeeeeeeeeeeessaeeeeeeeeeeeeaas 19 Change the settings for all print jobs until the software program is closed ccc00008 19 Change the default settings for all print jobs ccccccccccccceeeseeeeeeeeeesseeeeeeeeeseesaeenees 19 Change the product configuration settings cccccccccessseeeeeeeeeeeeeeesssaeeeeeeeeeeeeeesaaaene sees 19 Pior iasks Or A NCO WS eieren a n E E A E baa ae 21 Use a printing shortcut Windows cccccccceeseeeeceeeeeseeeeeeeeeesaeeeeeeeeeesseneeeeeeeasaeseeeees 21 Create a printing shortcut Windows cccccceeeecceeceeeeeeeseeeeeeeeseeeeeeeesaeeeeeegaeeeeeeeeas 22 Print on both sides duplex with Windows cccssccccceseececesseeeeeeeseeceeseeeeceesaeeeeeeaeeees 25 ENWW Print multiple pages per sheet with Windows cccccceesseeececeeseeeeseeeeesseeeeeeeesaeeetees 26 Select the page orientation Windows cccccesseeeeceeeeeeeeeeeeeeeeeeeeseeeeeeseeeeeeeaieneeeegas 28 Select the paper type Windows ccccsecccccseeceeeeeeeeeee
54. 1 2 3 4 5 Load the document into the document feeder or onto the scanner glass al From the Home screen touch the Fax button On the keypad touch the fax phone book icon Touch the name of the individual or group entry that you want to use Touch the Start Fax button Send a fax from the software The following information provides basic instructions for sending faxes by using the software that came with the product All other software related topics are covered in the software Help which can be opened from the software program Help menu You can fax electronic documents from a computer if you meet the following requirements The product is connected directly to the computer or to a network to which the computer is connected The product software is installed on the computer The computer operating system is one that this product supports Send a fax from the software The procedure to send a fax varies according to your specifications The most typical steps follow 1 2 3 ENWW Click Start click Programs or All Programs in Windows XP and then click HP Click the product name and then click Send fax The fax software opens Enter the fax number of one or more recipients Use fax 97 98 4 5 Load the document in the document feeder Click Send Now Send a fax from a third party software program such as Microsoft Word l r rP Open a document in a third party program Cli
55. 16k Custom Dimensions 216 x 279 mm 8 5 x 11 in 216 x 356 mm 8 5 x 14 in 184 x 267 mm 7 24 x 10 51 in 216 x 330 mm 8 5 x 13 in 102 x 152 mm 4 x 6 in 127 x 203 mm 5 x 8 in 210 x 297 mm 8 27 x 11 69 in 148 x 210 mm 5 83 x 8 27 in 105 x 148 mm 4 13 x 5 83 in 182 x 257 mm 7 17 x 10 12 in 100 x 150 mm 3 9 x 5 9 in 184 x 260 mm 7 24 x 10 23 in 195 x 270 mm 7 68 x 10 62 in 197 x 273 mm 7 75 x 10 75 in Minimum 76 x 127 mm 3 x 5 in Maximum 216 x 356 mm 8 5 x 14 0 in Table 2 2 Supported envelopes and postcards Size Dimensions Japanese Postcard Postcard JIS Double Japan Postcard Rotated Double Postcard JIS Envelope 10 Envelope DL Envelope C5 10 Chapter 2 Paper tray 100 x 148 mm 3 94 x 5 83 in 148 x 200 mm 5 82 x 7 87 in 105 x 241 mm 4 13 x 9 49 in 110 x 220 mm 4 33 x 8 66 in 162 x 229 mm 6 93 x 9 84 in Table 2 2 Supported envelopes and postcards continued Size Dimensions Envelope B5 176 x 250 mm 6 7 x 9 8 in Envelope Monarch 98 x 191 mm 3 9 x 7 5 in ENWW Supported paper sizes 11 Supported paper types Paper type Paper including the following types e Plain e Letterhead e Color e Preprinted e Prepunche e Recycled Thick paper Cover paper Glossy paper Photo paper Transparencies Labels Envelopes Postcards or index cards 2 3 12 Chapte Dimensions 3 x 5 in Maximum 216 x 35
56. 2 3 On the File menu click the Print option In the Printer menu select this product In the Presets menu select the printing preset Ey NOTE To use printer driver default settings select the standard option Create a printing preset Mac OS X Use printing presets to save the current printer driver settings for reuse 1 2 3 4 5 On the File menu click the Print option In the Printer menu select this product Select the print settings that you want to save for reuse In the Presets menu click the Save As option and type a name for the preset Click the OK button Print on both sides Mac OS X 1 2 Insert enough paper into one of the trays to accommodate the print job On the File menu click the Print option Open the Finishing menu and click the Manual Duplex tab or open the Manual Duplex menu Click the Manual Duplex box and select a binding option Click the Print button Follow the instructions in the pop up window that appears on the computer screen before replacing the output stack in Tray 1 for printing the second half Go to the product and remove any blank paper that is in Tray 1 Insert the printed stack face up with the bottom edge feeding into the printer first in Tray 1 If prompted press the appropriate control panel button to continue 36 Chapter 3 Print ENWW Print multiple pages on one sheet of paper Mac OS X ne 6
57. 4 locating 2 menu map printing 6 message types 151 messages troubleshooting 151 Reports menu 6 copying adjusting image quality 63 collation 55 color or black and white 59 contrast adjusting 62 double sided 56 draft mode 64 enlarging 58 light dark settings 62 multiple copies 53 multiple page originals 54 paper size and type 65 quality adjusting 61 reducing 58 restore default settings 67 set new default settings 66 single copies 52 counterfeit supplies 212 custom size copies 58 D darkness contrast settings copy 62 fax 84 default copy settings changing 66 restoring to factory settings 67 default gateway setting 131 defaults restoring 150 delaying fax sending 99 deleting taxes from memory 93 dial tone detection settings 82 dialing froma telephone 99 pauses inserting 82 prefixes inserting 82 Index 213 redialing automatically settings 83 tone or pulse settings 83 distinctive ring settings 89 document feeder jams 165 door release locating 2 dots per inch dpi fax 84 double sided printing duplexing Mac 36 dpi dots per inch fax 84 draft mode copying 64 drivers changing settings Mac 19 changing settings Windows 17 presets Mac 36 settings Mac 36 usage page 6 DSL faxing 94 duplex printing double sided settings Windows 25 duplex settings changing 132 E EconoMode setting 137 economy settings 137 Edge Control 46 electronic faxes sending 97 email scanning to resolu
58. 6 mm 8 5 x 14 in d Same as for paper Same as for paper Same as for paper A4 or Letter A4 or Letter e COM 10 e Monarch e DL e C5 e B5 100 x 148 mm 3 9 x 5 8 in Minimum 76 x 127 mm Weight 60 to 90 g m 16 to 24 Ib Up to 200 g m 53 b Up to 200 g m 53 b Up to 220 g m 59 b Thickness 0 12 to 0 13 mm 4 7 to 5 1 mils Thickness up to 0 23 mm 9 mils Up to 90 g m 24 Ib Capacity Up to 150 sheets of 75 g m 20 Ib bond Up to 15 mm 59 in stack height Up to 15 mm 59 in stack height Up to 15 mm 59 in stack height Up to 50 sheets Up to 50 sheets Up to 10 envelopes Up to 50 sheets Paper orientation Side to be printed on face up with the top edge at the back of the tray Side to be printed on face up with the top edge at the back of the tray Side to be printed on face up with the top edge at the back of the tray Side to be printed on face up with the top edge at the back of the tray Side to be printed on face up with the top edge at the back of the tray Side to be printed on face up with the top edge at the back of the tray Side to be printed on face up with the stamp end at the back of the tray Side to be printed on face up with the top edge at the back of the tray The product supports a wide range of standard and custom sizes of paper Check the print driver for supported sizes Capacity can vary d
59. Ap LASERJET PRO 200 COLOR MFP User Guide Ap HP LaserJet Pro 200 color MFP M276 Series User Guide Copyright and License 2012 Copyright Hewlett Packard Development Company L P Reproduction adaptation or translation without prior written permission is prohibited except as allowed under the copyright laws The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Edition 1 4 2012 Part number CF144 90936 Trademark Credits Adobe Acrobat and PostScript are trademarks of Adobe Systems Incorporated Apple and the Apple logo are trademarks of Apple Computer Inc registered in the U S and other countries iPod is a trademark of Apple Computer Inc iPod is for legal or rightholder authorized copying only Don t steal music Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license Java is a US trademark of Sun Microsystems Inc Microsoft Windows Windows XP and Windows Vista are U S registered trademarks of Microsoft Corporation UNIX is a registered trademark of The Open Group Table of contents Tt Produc TATU
60. Fax Reprint feature 1 From the Home screen touch the Setup Y button 2 Touch the Fax Setup menu 3 Touch the Advanced Setup menu 4 Scroll to and touch the Allow Fax Reprint button and then touch the On button Reprint faxes 1 From the Home screen touch the Fax button Touch the Fax Menu button 2 3 Touch the Receive Options button 4 Touch the Reprint Faxes button 5 Touch the entry for the fax that you want to reprint Receive faxes when fax tones are audible on the phone line If you have a telephone line that receives both fax and telephone calls and you hear fax tones when you answer the telephone you can start the receiving process in one of two ways e Ifyou are close to the product touch the Start Fax button on the control panel e If not press 1 2 3 in sequence on the telephone keypad listen for fax transmission sounds and then hang up EY NOTE In order for the second method to work the Extension Phone setting must be set to Yes Receive faxes to a computer Print a stored fax when the private receive feature is on To print stored faxes you must provide the product security password After the product prints the stored faxes the faxes are deleted from memory 1 From the Home screen touch the Fax button 2 Touch the Fax Menu button 3 Touch the Receive Options button 102 Chapter 6 Fax ENWW 4 Touch the Print Private Faxes button 5 Use the keypad to enter the product security
61. Phone button and then touch the On button Setup for stand alone fax 1 Unpack and set up the product 2 From the Home screen touch the Setup 9 button 3 Touch the Fax Setup menu 4 Touch the Fax Set Up Utility button 5 Follow the on screen prompts and select the appropriate response for each question Eo NOTE The maximum number of characters for the fax number is 20 Ey NOTE The maximum number of characters for the fax header is 25 76 Chapter 6 Fax ENWW Configure the fax time date and header Use the control panel To use the control panel to set the date time and header complete the following steps l n i o E oa From the Home screen touch the Setup 9 button Touch the Fax Setup menu Touch the Basic Setup menu Scroll to and touch the Time Date button Select the 12 hour clock or 24 hour clock Use the keypad to enter the current time and then touch the OK button Select the date format Use the keypad to enter the current date and then touch the OK button Touch the Fax Header menu 10 Use the keypad to enter your fax number and then touch the OK button Ee NOTE The maximum number of characters for the fax number is 20 11 Use the keypad to enter your company name or header and then touch the OK button Eo NOTE The maximum number of characters for the fax header is 25 Use the HP Fax Setup Wizard If you did not complete the fax setup process at the time you installed the so
62. Scale a document to fit page size Mac OS X 1 On the File menu click the Print option 2 Inthe Printer menu select this product 3 Open the Paper Handling menu 4 In the Destination Paper Size area click the Scale to fit paper size box and then select the size from the drop down list Create a booklet Mac OS X 1 On the File menu click the Print option In the Printer menu select this product Open the Manual Duplex menu Click the Manual Duplex box Open the Booklet Printing menu Click the Format Output as Booklet box and select a binding option eS eS Select the paper size 38 Chapter 3 Print ENWW Additional print tasks Windows Cancel a print job Windows 1 If the print job is currently printing cancel it by pressing the Cancel gt lt button on the product control panel EY NOTE Pressing the Cancel gt lt button clears the job that the product is currently processing If more than one process is running pressing the Cancel X button clears the process that currently appears on the product control panel You can also cancel a print job from a software program or a print queue e Software program Typically a dialog box appears briefly on the computer screen allowing you to cancel the print job e Windows print queue If a print job is waiting in a print queue computer memory or print spooler delete the job there gt Windows XP Server 2003 or Server 2008 Click Start click S
63. The product has experienced an internal firmware error ENWW Interpret control panel messages 153 Recommended action Turn the product power off wait at least 30 seconds and then turn the product power on and wait for it to initialize If you are using a surge protector remove it Plug the product directly into the wall socket Turn the product power on If the message persists contact HP support Black Cartridge Low Description The toner cartridge is nearing the end of its useful life Recommended action Printing can continue but consider having a replacement supply on hand Black in wrong position Description The toner cartridge is installed in the incorrect slot Recommended action Make sure that each toner cartridge is installed in the correct slot From front to back the toner cartridges are installed in this order black cyan magenta and yellow Black Very Low Description The toner cartridge is at the end of its useful life A customer configurable option on this product is Prompt to Remind Me in 100 pages 200 pages 300 pages 400 pages or never This option is provided as a customer convenience and is not an indication these pages will have acceptable print quality Recommended action To ensure optimal print quality HP recommends replacing the toner cartridge at this point You can continue printing until you notice a decrease in print quality Actual cartridge life might vary Once an HP supply ha
64. USS peracetic EE E E EE So E E AEE S 140 Toner carriage SIOrdge ee eee eee een ne eee a ENS SE ETNEA eee eee ee 140 Replacement ISHS ONS a cinsdeoanodacsieamsacieretastdsansientedintaaumhicatassmmaadlacuastenacanaindniineemmiaemndiadadietss 141 Replace the toner cartridges acecnceteseccoret nasascedecuuneuetncmadeiwasnoteactodtienaneieathtennuesenaqnesoats 141 Updaie he I INNS spericirrs ertir senses ener EEEE EEEN EPERE I SEEE BEE EEEE EEN EEEE 145 Manually update the firmware cccccccssesccccecceeeeececeeueeeeeeeeeseaeeseeessaseseeseessaneeeeees 145 Set the product to automatically update the firmware cccccceecccceseeceeeseeeeeesneeeeeeas 145 is NN nis cuca ads verona EA AEA 147 Problem solving checklist osc12casccsesaletcbaetiovedsdencseinenesecualt seheressabesatortden dencheeehadousedadiosieuenesowsicies 148 Step 1 Check that the product power is ON scccccessecccceeeeeceeeseeeceeueeeeesseeseeeaeneees 148 Step 2 Check the control panel for error MESSAGES ccccceeeseeeeeeeceeeeeseeeeeeeeeeeeeaans 148 Step 3 Test print functionality scc sccnssisanarassasanceeiesnentarincsas lt oeiesesoadasacendasenesesadevacanndans 148 Step 4 Test copy functionality 0 0 ccecccccc ee eeeececaeeeeeceeseeeeceseseeeeceesaenseeeesaaeeeess 149 Step 5 Test the fax sending functionality cccceeeeecccceceeseeeeeeeeeesseeeseeeeessaeeseeeeeeaas 149 Step 6 Test the fax receiving functionality ccc ceeeecccccccceeesee
65. You are experiencing a high number of problems with the toner cartridge The cartridge does not look like it usually does for example the packaging differs from HP packaging 212 Chapter 9 Supplies and accessories ENWW Index A accessories ordering 211 212 AirPrint 49 answer mode setting 87 answering machines connecting fax settings 88 anticounterteit supplies 212 applications downloading 130 Apps menu 130 archival quality printing 42 autoreduction settings fax 90 B billing codes fax using 85 bin output jams clearing 168 locating 2 blocking faxes 88 booklets printing Mac 38 printing Windows 34 busy signals redialing options 83 C camera locating 2 canceling faxes 93 print job Mac 41 print job Windows 39 capture stage locating 2 cartridges non HP 212 part numbers 212 recycling 140 replacing 141 ENWW storage 140 supplies status page 6 checklist fax troubleshooting 104 cleaning glass 178 183 188 paper path 172 collating copies 55 color Edge Control 46 halftone options 46 matching 46 Neutral Grays 46 printed vs monitor 46 color alignment calibrating 171 color options changing manually 46 HP EasyColor 43 setting Mac 45 setting Windows 44 color or black and white copying 59 color settings adjusting 175 color theme changing Windows 44 color usage log 6 contiguration page 6 contrast settings copy 62 fax 84 control panel buttons and lights 4 help 150 Home screen
66. a central location in line of sight with the wireless products on the network 204 Chapter 8 Solve problems ENWW Solve product software problems with Windows A printer driver for the product is not visible in the Printer folder 1 Reinstall the product software 2 NOTE Close any applications that are running To close an application that has an icon in the system tray right click the icon and select Close or Disable 2 Try plugging the USB cable into a different USB port on the computer An error message displayed during the software installation 1 Reinstall the product software NOTE Close any applications that are running To close an application that has an icon in the system tray right click the icon and then select Close or Disable 2 Check the amount of free space on the drive where you are installing the product software If necessary free up as much space as you can and then reinstall the product software 3 If necessary run the Disk Defragmenter and then reinstall the product software The product is in Ready mode but nothing prints 1 Print a configuration page and then verify the product functionality 2 Verity that all of the cables are correctly seated and within specifications This includes the USB and power cables Try a new cable 3 Verify the IP address on the configuration page matches the IP address for the software port Use one of the following procedures Windows XP Windows Se
67. aacedumesmertvesaanteaasods tulewateuiec 185 Optimize for text or Pictures orea renar ana TE T ee ee wre E 186 Clean the pickup rollers and separation pad in the document feeder 000cceeee ees 186 S lve fax gudli OFODISINS iS Guar aie r a soca etwuiars aces eee 188 xi Check the scanner glass for dirt and smudges ccccessseecccceeeseeeeeeeeeessaeeeeeeeseeaaaeees 188 Check the send fax resolution setting i245 c2ceds s steeecaessndaddaseusns tana aewsaeniedanheadalee 189 Check the image adjustment settings nsssnnunsoonnunssoeonsssssoensssrersssseerssseerssrsrrersesren gt 189 Optimize tor tet Or pIcUreS sorne EEEE E Mal eee aes 190 Check me Eror Corechon seng arerioari each ope ncaa dee bana eee 190 Send to a different fax machine wsscccuserwsteenctn ts ace aveeneniecoeees ean eaeerinuemeeeecnaees 191 Clean the pickup rollers and separation pad in the document feeder ccceeeeeees 191 CHEE ITE FiO Page selno ccerririiaaa ioira E eee des ETTET RR 192 Check the sender s fax machine v c505 dGhtohewendeieaeeae eGR aes eerie 192 Pen Orme a 1X didgnoshie IESi sers epesi a a asters oncate ladon outtosandedn san 193 The product does not print or it prints slowly saaussveatera den tlacveretatata shee aren ioaatainetate 194 Ineproducr does nonpa N ea E ae 194 Tne produci Dinis SIOWIY serii a E A a oine ele iho 195 Solve walkup USB printing problems skseoniriagsaisn i n a EE EE 196 The USB Flash Drive menu
68. adiris OCR software 74 rear door jams 168 locating 3 receiving faxes answer mode setting 87 autoreduction settings 90 blocking 88 error report printing 107 from extension phone 76 polling 91 reprinting 102 reprinting faxes 90 ring patterns settings 89 rings to answer settings 88 stamp received setting 91 when you hear fax tones 102 recycling supplies 140 redialing automatically settings 83 reducing documents copying 58 replacing toner cartridges 141 reports Color Usage Log 6 Configuration Report 6 Demo Page 6 Diagnostics Page 6 Menu Structure 6 Network Summary 6 PCL Font List 6 PCL6 Font List 6 Print Quality Page 6 PS Font List 6 Service Page 6 Supplies Status 6 Usage Page 6 Reports menu 6 reports fax error 107 printing all 107 reprinting faxes 90 102 resize documents copying 58 Mac 38 Windows 33 resolution fax 84 restoring factory set defaults 150 ring patterns 89 ring tones distinctive 89 rings to answer setting 88 S scale documents Mac 38 Windows 33 scaling documents copying 58 scanner glass cleaning scanning from HP Scan software Mac 70 from HP Scan software Windows 70 OCR software 74 TWAIN compliant software 74 WIA compliant software 74 sending faxes billing codes 85 canceling 93 confirmation 99 delaying 99 error report printing 107 forwarding 87 from downstream telephone 99 from software 97 serial number locating 3 service page 6 settings driver presets Mac 36 d
69. ain the product For in depth information about HP s secure imaging and printing solutions visit www hp com go secureprinting The site provides links to white papers and FAQ documents about security features Set or change the product password 136 Use the HP Embedded Web Server to set a password or change an existing password for a product on a network 1 To open the HP Embedded Web Server type the product IP address into the address line of a Web browser Eo NOTE You can also access the HP Embedded Web Server from the HP Device Toolbox for Windows or the HP Utility for Mac OS X 2 Click the Settings tab and click the Security link Eo NOTE If a password has previously been set you are prompted to type the password Type the password and then click the Apply button 3 Type the new password in the New Password box and in the Verify password box 4 At the bottom of the window click the Apply button to save the password Chapter 7 Manage and maintain ENWW Economy settings Print with EconoMode This product has an EconoMode option for printing dratts of documents Using EconoMode can use less toner However using EconoMode can also reduce print quality HP does not recommend the full time use of EconoMode If EconoMode is used full time the toner supply might outlast the mechanical parts in the toner cartridge If print quality begins to degrade and is no longer acceptable consider replacing the toner cartridge
70. arn heased ante aekdaeshaabsssaneteitaals 96 ENWW Use speed dials and group dial entries eccscisacensiesncedaisrneierraior tole iendedteciohadaniods 97 Send a Tax fron Ne SOMW ONS essy i E N E O 97 Send a fax by dialing from a telephone connected to the fax line cceeeeceeceeeeeeeeeeees 99 Senda tax Valine 1 11110 0 serri er E E ner ae oe en aCe ert 99 Schedule a fax to pe sent laler sciessisd cacdescaush Sasha see noes ean a dates S 99 Use access codes credit cards or calling cards cceccccccsecceeeseeeeeeesseeeeseeeeeeeeeaeees 100 Send faxes Iter OMI Yess cacsetaieceneeas suns ieantae nausea vawialesanedadtadetan ities 100 EAE KET e ELATI E FOODIE TORE ee ae Crem E E EE NE eee nen Renee 101 RODA EO fob a ms Mem en tr ete oe APE Oe PORE nae ene Ee OC Rr ee 102 Receive faxes when fax tones are audible on the phone line ccccccccceseeeeeeeeeeees 102 Receive faxes to a computer nc nuseudouiena nate nani cadacaetenenenaeeie 102 Print a stored fax when the private receive feature is ON cccceeeeeeeceeee eens 102 Soe Te Pr ODEM asenna or et eee tr he eee ROCCE Re eect ee one ae ne Ree eee one ne ener 104 Fax IrouplesnOorine CHEEKIIST gsr rn sana cackasetedndaetuasda A 104 FOX WOCS TOON wesc aw eraha re E AA N tues was E toda ates E 106 FOX eror repon DINING eee stem EE a N A EEE TER tua aeee T N E ES 107 PE CMA TOO OMS aarti cs ates catalase e a a G O EON 107 Printindividual Fax TE PONS rera n tea
71. arty and custom software programs that are based on PCL 5 HP UPD PS driver e Recommended for printing with Adobe software programs or with other highly graphics intensive software programs e Provides support for printing from postscript emulation needs or for postscript flash font support 176 Chapter 8 Solve problems ENWW ENWW HP UPD PCL 5 HP UPD PCL 6 Recommended for general office printing in Windows environments Compatible with previous PCL versions and older HP LaserJet products The best choice for printing from third party or custom software programs The best choice when operating with mixed environments which require the product to be set to PCL 5 UNIX Linux mainframe Designed for use in corporate Windows environments to provide a single driver for use with multiple printer models Preferred when printing to multiple printer models from a mobile Windows computer Recommended for printing in all Windows environments Provides the overall best speed print quality and printer feature support for most users Developed to align with Windows Graphic Device Interface GDI for best speed in Windows environments Might not be fully compatible with third party and custom solutions based on PCL5 Download additional printer drivers from this Web site www hp com support jcolorm27 6series Improve print quality 177 Solve copy quality problems Check the scanner glass for dirt and smudges 178 Over ti
72. ates the product experienced a fax job error You can set it to print after the following events e Every fax error the factory set default e Send fax error e Receive fax error Never ENWW Solve fax problems 107 Ee NOTE With this option you will have no indication that a fax failed to be transmitted unless you print a fax activity log From the Home screen touch the Fax button 2 Touch the Fax Menu button 3 Touch the Fax Reports button 4 Touch the Fax Error Report button and then touch the printing option that you want to use Set the fax error correction mode Usually the product monitors the signals on the telephone line while it is sending or receiving a fax If the product detects an error during the transmission and the error correction setting is On the product can request that the portion of the fax be resent The factory set default for error correction is On You should turn off error correction only if you are having trouble sending or receiving a fax and you are willing to accept the errors in the transmission Turning off the setting might be useful when you are trying to send a fax overseas or receive one from overseas or if you are using a satellite telephone connection 1 From the Home screen touch the Setup Y button 2 Touch the Service menu 3 Touch the Fax Service menu 4 Touch the Error Correction button and then touch the On button Change the fax speed The fax speed se
73. button to print the photos 5 Retrieve the printed job from the output bin and then remove the USB drive 50 Chapter 3 Print ENWW 4 Copy e Make a single copy e Make multiple copies e Copy a multiple page original e Collate a copy job e Copy on both sides duplex e Reduce or enlarge a copy e Make color or black and white copies e Copy identification cards e Optimize copy quality e Adjust the lightness or darkness for copies e Adjust the copy image e Copy in draft mode e Set the paper size and type for copying on special paper e Set new default copy settings e Restore copy default settings ENWW 5l Make a single copy 1 Load the document onto the scanner glass or into the document feeder 2 From the Home screen touch the Copy button 3 Touch the Black or Color button to start copying 52 Chapter 4 Copy ENWW Make multiple copies 1 Load the document onto the scanner glass or into the document feeder P 2 From the Home screen touch the Copy button 3 Touch the arrows to change the number of copies or touch the existing number and type the number of copies 4 Touch the Black or Color button to start copying ENWW Make multiple copies 53 Copy a multiple page original 1 Insert the originals into the document feeder face up P 2 Adjust the guides until they are snug against the paper 3 From the Home screen touch the Copy button 4 Touc
74. can continue printing until you notice a decrease in print quality Actual cartridge life might vary Once an HP supply has reached Very Low HP s Premium Protection Warranty on that supply has ended All print defects or cartridge failures incurred when an HP supply is used in Continue at very low mode will not be considered to be defects in materials or workmanship in the supply under the HP Print Cartridge Warranty Statement Interpret control panel messages 155 Device error press OK Description An internal error occurred Recommended action Press the OK button to resume the job Door open Description The product front door is open Recommended action Close the door Genuine HP supply installed Description A genuine HP supply was installed Recommended action No action necessary Incompatible lt color gt Description You have installed a toner cartridge that is intended for use in a ditferent HP product model The product might not function correctly with this toner cartridge installed Recommended action Install the correct toner cartridge for this product Incorrect supplies Description More than one toner cartridge is installed in the incorrect slot Recommended action Be sure that each toner cartridge is in the correct slot From front to back the toner cartridges are installed in this order black cyan magenta yellow 156 Chapter 8 Solve problems ENWW Install lt color gt cartridge Descrip
75. ck the File menu and then click Print Select the fax print driver from the printer driver drop down list The fax software opens Enter the fax number of one or more recipients Include any pages loaded at the product This step is optional Click Send Now Chapter 6 Fax ENWW Send a fax by dialing from a telephone connected to the fax line Occasionally you might want to dial a fax number from a telephone that is connected to the same line as the product For example if you are sending a fax to a person whose device is in the manual receive mode you can precede the fax with a voice call to let that person know that the fax is coming Ex NOTE The telephone must be connected to the product telephone port F3 1 2 Load the document into the document feeder From the Home screen touch the Fax button Pick up the handset of a telephone that is connected to the same line as the product Dial the fax number by using the telephone keypad When the recipient answers instruct the person to start the fax machine When you hear the fax tones touch the Start Fax button on the control panel wait until Connecting appears on the control panel display and then hang up the telephone Send a fax with confirmation You can set the product so that it prompts you to enter the fax number a second time to confirm that you are sending the fax to the correct number l 2 3 4 5 From the Home screen touch the Setup gt bu
76. creen you can print the Supplies Status page Fax button provides access to the Fax feature Apps button provides access to the Apps menu to print directly from Web applications that you have downloaded from the HP ePrintCenter Web site at www hpeprintcenter com Product status Scan button provides access to the scan feature Copy button provides access to the copy feature USB button provides access to the walk up USB printing feature Product views 5 Print product reports From the Reports menu you can print several informative pages about the product 1 From the Home screen touch the Setup Y button 2 Touch the Reports button 3 Touch the name of the report that you want to print Menu item Demo Page Menu Structure Configuration Report Supplies Status Network Summary Usage Page PCL Font List PS Font List PCL6 Font List Color Usage Log Service Page Diagnostics Page Print Quality Page Description Prints a page that demonstrates print quality Prints a map of the control panel menu layout The active settings for each menu are listed Prints a list of all the product settings Includes network information when the product is connected to a network Prints the status for each toner cartridge including the following information e Estimated percentage of cartridge life remaining e Approximate pages remaining e Part numbers for HP toner cartridges e Number of pages pri
77. cription A fax communication error occurred between the product and the sender or receiver The cover at the top of the document feeder is open and the product cannot send the fax The fax line to which you were sending a fax was busy The product has canceled sending the fax Recommended action Allow the product to retry sending the fax Unplug the product telephone cord from the wall plug in a telephone and then try making a call Plug the product phone cord into a jack for another phone line Try a different phone cord Set the Fax Speed option to the Slow V 29 setting or disable the Fast V 34 setting Turn off the Error Correction feature to prevent automatic error correction NOTE Turning off the Error Correction feature can reduce image quality Print the Fax Activity Log report from the control panel to determine if the error occurs with a specific fax number If the error persists contact HP See www hp com support licolorm276series or the support flyer that came in the product box Close the cover and send the fax again Call the recipient to ensure that the fax machine is on and ready Check that you are dialing the correct fax number Check that the Redial if Busy option is enabled Open the Service menu and touch the Fax Service button Touch the Run Fax Test button This test verifies that the phone cord is connected to the correct port and that the phone line has a signal The pr
78. ct a color theme from the Color Themes drop down list f _ a SS Advanced Printing Shortcuts Paper Quality Effects Finishing Color Services Color Options Automatic Manual Settings Print in Grayscale Color Themes RGB color Photo sRGB Photo Adobe RGB 1998 ivid SRGB Vivid sl None Custom profile About Help 0K Cance Apy e Default SRGB This theme sets the product to print RGB data in raw device mode When using this theme manage color in the software program or in the operating system for correct rendering e Vivid The product increases the color saturation in the midtones Use this theme when printing business graphics e Photo The product interprets RGB color as if it were printed as a photograph using a digital mini lab The product renders deeper more saturated colors differently than with the Default sRBG theme Use this theme when printing photos e Photo Adobe RGB 1998 Use this theme with printing digital photos that use the AdobeRGB color space rather than sRGB Turn off color management in the software program when using this theme e None Change the color options Change the color options settings for the current print job from the color tab of the printer driver 1 On the File menu in the software program click Print 2 Click Properties or Preferences 3 Click the Color tab ENWW Improve print qua
79. ction Printing can continue but consider having a replacement supply on hand Yellow in wrong position Description The toner cartridge is installed in the incorrect slot Recommended action Make sure that each toner cartridge is installed in the correct slot From front to back the toner cartridges are installed in this order black cyan magenta and yellow Yellow Very Low Description The toner cartridge is at the end of its useful life A customer configurable option on this product is Prompt to Remind Me in 100 pages 200 pages 300 pages 400 pages or never This option is provided as a customer convenience and is not an indication these pages will have acceptable print quality Recommended action To ensure optimal print quality HP recommends replacing the toner cartridge at this point You can continue printing until you notice a decrease in print quality Actual cartridge life might vary Once an HP supply has reached Very Low HP s Premium Protection Warranty on that supply has ended All print defects or cartridge failures incurred when an HP supply is used in Continue at very low mode will not be considered to be defects in materials or workmanship in the supply under the HP Print Cartridge Warranty Statement 162 Chapter 8 Solve problems ENWW Paper feeds incorrectly or becomes jammed The product does not pick up paper If the product does not pick up paper from the tray try these solutions 1 2 3
80. d 77 fax time setup use control panel 77 use HP Fax Setup Wizard 77 fax troubleshooting checklist 104 faxing from a computer Mac 97 from a computer Windows 97 Fit to Page setting fax 90 fonts lists printing 6 forwarding faxes 87 fraud Web site 212 front cover locating 2 G gateway setting default 131 glass cleaning 178 183 188 grayscale printing Windows 47 group dial entries creating 80 deleting 81 editing 80 H help control panel 150 Home screen control panel 4 HP Device Toolbox using 133 HP Easy Color disabling 43 using 43 HP Embedded Web Server changing network settings 131 changing password 136 changing product name 131 opening 131 136 HP ePrint using 48 HP fraud Web site 212 HP Recontiguration Utility network installation 130 HP Scan software Mac 70 ENWW HP Scan software Windows 70 HP Utility for Mac features 135 opening 135 HP Utility Mac 135 HP Web Jetadmin 136 HP Web Services applications 130 enabling 130 HP Web Services enabling 48 identification cards copying 60 input tray locating 2 interface ports locating 3 IPv4 address 131 ISDN faxing 94 J jams document feeder clearing 165 locating 164 output bin clearing 168 preventing 163 rear door clearing 168 tracking number of 6 Jetadmin HP Web 136 L landscape orientation changing Mac 37 changing Windows 28 lightness copy contrast 62 fax contrast 84 link speed settings 132 logs
81. dients and transitions to other colors and it produces the darkest black Match colors For most users the best method for matching colors is to print sRGB colors The process of matching printer output color to your computer screen is complex because printers and computer monitors use ditferent methods of producing color Monitors display colors by using light pixels that use an RGB red green blue color process but printers print colors by using a CMYK cyan magenta yellow and black process Several factors can influence your ability to match printed colors to those on your monitor e Print media e Printer colorants inks or toners for example e Printing process inkjet press or laser technology for example e Overhead lighting e Personal differences in perception of color 46 Chapter 3 Print ENWW Keep these factors in mind when colors on your screen do not perfectly match your printed colors Software programs Printer drivers Computer operating systems Monitors Video cards and drivers Operating environment humidity for example Print colored text as black Windows ENWW 1 2 3 4 From the software program select the Print option Select the product and then click the Properties or Preferences button Click the Paper Quality tab Click the Print All Text as Black check box Click the OK button Color printing 47 48 Use HP ePrint 1 To use HP ePrint you must first enabl
82. does not open when you insert the USB accessory 5 196 The tile does not print from the USB storage accessory cceeceeeseseeeeseeeeeeessseaeeeseeeeees 196 The file that you want to print is not listed in the USB Flash Drive menu c000000 197 Solve direct Connechon Problems ansari nonr n a ELE E I E A E ne aude as nena 198 Solve wired network problems n nssnnnnsssnnesssnnnesssrsssssrrsnsssressssrerssrresssrrrnsssreresssrerseerenssssres 199 Poorpnysicaleonnech om serres ea E ON 199 The computer is using the incorrect IP address for the product cccccceeeeseseeeeeeeeees 199 The computer is unable to communicate with the product cccccceseecceesesceeseeseeeenees 200 The product is using incorrect link and duplex settings for the network 000cceeeee 200 New software programs might be causing compatibility problems cceceeeeees 200 The computer or workstation might be set up incorrectly cccccseeecceceeeeeeeeeeeeeeaeeees 200 The product is disabled or other network settings are incorrect cccceeeeseeeeeeeeeeneeees 200 Solve wireless network problems cccccccceeecccc cece cee ee eeceeee ae eeeee sees eeeees ne eeeesaaeeeeeeaaeeeeeeeaaeeess 201 Wireless connectivity checklist sc acainnwesesttacdatuedts ee dea aiGodadaun dna ease tate xe eeeneenutnckesdend 201 The product does not print after the wireless configuration completes cccsse
83. e Fax quality is poor e Fax cuts off or prints on two pages Faxes are sending slowly The product is experiencing poor phone line quality e Retry sending the fax when the line conditions have improved e Check with the phone service provider that the line supports fax e Turn off the Error Correction setting a Open the Setup Menu menu b Open the Service menu c Open the Fax Service menu d Open the Error Correction menu e Select the Off setting NOTE This can reduce image quality SS e Use white paper for the original Do not use colors such as gray yellow or pink ENWW Solve fax problems 125 e Increase the Fax Speed setting Open the Setup Menu menu b Open the Fax Setup menu c Open the Advanced Setup menu d Open the Fax Speed menu e Select the correct setting e Divide large fax jobs into smaller sections and then fax them individually e Change the fax settings on the control panel to a lower resolution a Open the Setup Menu menu b Open the Fax Setup menu c Open the Advanced Setup menu d Open the Fax Resolution menu e Select the correct setting Fax quality is poor Fax is blurry or light e Increase fax resolution when sending faxes Resolution does not affect received faxes a Open the Setup Menu menu b Open the Fax Setup menu c Open the Advanced Setup menu d Open the Fax Resolution menu e Select the correct setting Ey NOTE Increasing resolution slows transmission
84. e HP Web Services a From the Home screen touch the Web Services button b Touch the Enable Web Services button Upon enabling Web Services the product will print an information sheet that includes the printer code and instructions to sign up at www hpeprintcenter com Once you have registered the product use the HP ePrintCenter Web site to define security settings and to contigure default print settings for all HP ePrint jobs sent to this product a Go to www hpeprintcenter com b Click the Sign In button and then enter your HP ePrintCenter credentials or sign up for a new account c Select your product from the list or click Add printer to add it To add the product you need the printer code which is the segment of the product email address that is before the symbol Ee NOTE This code is valid for only 24 hours from the time you enable HP Web Services If it expires follow the instructions to enable HP Web Services again and obtain a new code d To prevent your product from printing unexpected documents click ePrint Settings and then click the Allowed Senders tab Click Allowed Senders Only and then add the email addresses from which you want to allow ePrint jobs e To set up default settings for all ePrint jobs sent to this product click ePrint Settings click Print Options and then select the settings that you want to use To print a document attach it to an email message sent to the product s email
85. e Image Adjustment button ENWW Solve copy quality problems 179 3 Touch the name of the setting you want to adjust Lightness Adjusts the lightness darkness setting Contrast Adjusts the contrast between the lightest and darkest areas of the image Sharpen Adjusts clarity of text characters Background Removal Adjusts the darkness of the background of the image This is especially useful for original documents that are printed on colored paper Color Balance Adjusts the red green and blue color hues Grayness Adjusts the vividness of colors 4 Touch the or buttons to adjust the value for the setting and then touch the OK button 5 Adjust another setting or touch the back arrow to return to the main copy menu 6 Touch the Black or Color button to start copying Optimize for text or pictures The following copy quality settings are available Auto Select Use this setting when you are not concerned about the quality of the copy This is the default setting Mixed Use this setting for documents that contain a mixture of text and graphics Text Use this setting for documents that contain mostly text Picture Use this setting for documents that contain mostly graphics 180 Chapter 8 Solve problems ENWW 1 Load the document onto the scanner glass or into the document feeder 2 From the Home screen touch the Copy button Touch the Settings button and then scroll to and touch the
86. eaaeeeeeeaaneees 79 Create and edit speed dial entries cccccccccceeccceesseeecceeseeeceeeeseeeeeeesseeeeeeeseaeeeeeeaas 80 yi Delete speed dial entries wcsrsce e cres cy ai cers nahcteni ce lwed Daan ae 80 Cr ate aiid edit Group dial Cnires i seteet eect enol e AEE ELA EENE ERA 80 Dete group aial eniries aarne ar enV a oe et TCO TO re evn ene 8 Connguresend TC sehinga sar Re ee ee ee ne ee a ee 82 Set special dialing symbols and options car c csciectaahnosiat a sieeS pact otieeniatvasuaseen aidan dteatons 82 Sel GGiGiling PEX aaa tae ereroantee Seas ene eee 82 SEP medialon PCS Ie CMON ern te tie acted nods oacinestiadda Gases tae E eetantaten uiesetadaw 82 TONE GIGNOr DUIS vGI GN tarras ae aeea iste i Aees toisash mat doa nea tatieiede 83 Set autoredial and the time between redials ccccceeecccceeseeceeeeseeeeeeeeueeeeesesaeeeeeeaas 83 SEP HI CK and HOSOI OM Oh ets oie ics tesa EEE E T EN E 84 Set the default light dark contrast setting ccccececcccececceeeeeseeeeeeeeeeeeeaaas 84 Sel FESOlUN OM SEIN Seer casG ats a a NE A N 84 Cover page Templa lE S onn EE E OEE 85 o OEE ee e E E A A T E A AE O E TE E E E E E E 85 Configure receive fax settings sssssonnunessssssestreenensssssssererressssrstsrerenesessssrrrrrrsrsssrsrsrrrerersssns 87 SELO 0 11 E E E E EE E E E E E EE 87 Serbe an WEE MOUE arosinu onra TEE TTT O ERA 87 Block r unblock fax NUMDErS risoria rE E E E Ee ees 88 Set the number
87. eameanenaescs 131 Manually configure IPv4 TCP IP parameters from the control panel 0cccceeeeeeeees 131 Rename the product on a network ccccccccceeccccesseecceeeeeeeeeeseeeeeeeseeeeeesseeeeseeaeeeeeeaeees 131 Link speed and duplex settings ssc sets ace coctesecesccneacscsnetetacsoacecsnscentesaess eae saadewentncasenens 132 HP Device Toolbox Windows tae tect ctice ae cece E E E ES 133 APOTI MIE O A e E E SE AE AEE E E AE NEE 135 Ope rr te FP My eass R A E E E EE E 135 HP Uny NCO BOS oaae EO OENE E 135 PP VE SA NI ereen A nels E A E EE E E T E A 136 Product security 1ECN UNOS secre ireren rE EEE Er EEE eeri 136 Set or change the product password cceeeecccceeceeeeeeeeceeesseeeeeeeseesuseeeeeeeeeusaeeeeeees 136 viii Ey ECONOMY EINE cnc cies ee E EA E E E E E 137 Print wiih EG ONO VOCS peter ecensncnmaaenaeseliacsapangeleein sade iere TEE e EE TI ERA 137 Set ihe sleep Gel GY ayatauaquuean san catien sdincadiancsmosaan EET ESA EEEE EERE TETEE E 137 Set the Auto Power Down delay cccccccceeeeececsseeeeeesseeeeeesseeeeessseeeeeseueeseeeeaaeeees 137 Print when a toner cartridge is at estimated end of life ccceeceeeeeccceeeeessseeeeeeceeeessaeaeeeeeeees 139 Enable or disable the At Very Low settings ccscccccecseeecceceeeeeeeesseeeeeeeaeneeeeeeaaa ees 139 Store and recycle SUD SS a ceprcananerecaictcheassaddanascunatdteaecesaienntnadotewondsuaseislonancsaatnaiensdnemasmataebtes 140 FRCS SU
88. ectesonty 74 Scan by using optical character recognition OCR software cccccceeeesseseeeeeeeeeeeeeaens 74 PTE TEE P eee pre en E A E E E E sae san seersnesenecasackoses 75 Connect fax to a telephone line ccc ccccceccccccccce ee eeececeee ee eeeeceeeeeeeeeeeeeeeseeeeeeeeessaaeseeeeeesaaaeeeess 76 Set up fax with a telephone answering machine cccceeeeeeeccceceeseeseeeeeeeeeeeessaeeseeeeeeesssaeeeeeeeeees 76 Set up fax with an extension phone Sa cep ptares en ceinicewetcanenccaseeeipeentesed erie eevee ances encesenes 76 Setup for stand alone lc esre ieee atten re aoii eer eve ne ear en eee eee 76 Configure the fax time date and header cccccccccccssseeeeeecceeeeeeeeseeeeeeeeeeeeeeeeessseeseeeeeeeeeeaeaaas 77 SS TG contol Pane era e E E ueeieseousauteneuoe 77 Use the HP Fax Setup WiZard saspireisarsrsriseiirnnnii ni en in EE EAEE 77 Use special characters in fax headers cccccceseeecccceeeseeeeeeeeeeeeeeeeeeeceesseeeeeceeeeseeeeeeessesaaeeeeeees 77 Uee Done DOO ate a E T ee eee teue ne 78 Use the control panel to create and edit the fax phone book ccccccccceeeeeceeeaeeeeees 78 Import or export Microsoft Outlook contacts into the fax phone book cceeeeeeeeeee eee 78 Use phone book data from other programs cccccccccceeeeeeseeeseeeeeeeeeesaseeeeeeeeeeeeeeeaaas 78 Delete phone book entries cccceccccce eee ccee ee eeeeeee ee eeeeee eee eeeeeeseeeeeeeeaeeeeee
89. eder ccccccccceseeeecceeceeeeceeeaeeeeeeeeaneeecessneeeeeeeas 165 Clear jams in the paper input tray s naccsitieeasnoacsieecidiaes us anceieaska eae ends 166 Clear dims fromthe Output DiN p3 3 900 seine cuniedeuandettaed E E 168 Clear jams irom heredar door sensira eae nadaes Santas datanandedeendes bade Med shase Wace ata 168 IRONS pune QUINT eenn E A AT OERE O EET O 170 Check the paper type setting Windows sssssnesssnnnesssossssseersstersssseensrsrersssrersss 170 Check the paper type setting Mac OS X ssssnnssssnnnnssssnnssseesssssrresssrrresssrrrersesrerss 170 Check loner CON nag S SIGNS sssrinin T A E OT 171 Print the s pplies stalus Page seacsancnneciietn iir n a 171 Check the Supplies Stays orcarina O N 171 Calibrate the product to align the colors cerecteicicicd Gawsints decraneau einaica Reece aed 171 Prinracledning page enasna E O E een sree es Pe ee 172 Perform additional print quality troubleshooting cccccccceeesseeeeeeeeesseeeeeeeessaeeeeeees 172 Pritt de print GUGM DOGS isa iaseicaahacenaea O A A EE 172 Interpret the print quality OGG E gcnicto ca sents auiatetditnated ued adadedad eo eaiae 172 Inspect the toner cartridge for damage csececccccesseeeceeseeesseeeeeeeeessseeeeeseeesaaeeeeeees 173 Check the paper and printing environment cccccesseeecceeeeeeeeeeeeeeseeeeeeeeessaeeeeeeenaas 174 Use paper that meets HP specifications cccceseeccccce
90. eeder al From the Home screen touch the Copy button Touch the Settings button and then scroll to and touch the Optimize button Touch the arrow buttons to scroll through the options and then touch an option to select it 4 Touch the Black or Color button to start copying Check the Error Correction setting Usually the product monitors the signals on the telephone line while it is sending or receiving a fax If the product detects an error during the transmission and the error correction setting is On the product can request that the portion of the fax be resent The factory set default for error correction is On 190 Chapter 8 Solve problems ENWW You should turn off error correction only if you are having trouble sending or receiving a fax and you are willing to accept the errors in the transmission Turning off the setting might be useful when you are trying to send a fax overseas or receive one from overseas or if you are using a satellite telephone connection 1 From the Home screen touch the Setup Y button 2 Touch the Service menu 3 Touch the Fax Service menu 4 Touch the Error Correction button and then touch the On button Send to a different fax machine Send the fax job to a different fax machine to see if another machine will successfully receive the fax job Clean the pickup rollers and separation pad in the document feeder If the product document feeder experiences paper handling problem
91. eeeeceeeeeeeeeeeseeeeeeaaes 124 A fax is received but does not print ccccccccceeccccceseecceeeseeeceesneeeeeeeaeees 124 The Private Receive feature is ON ccccccccesseeeeceeeeseeeeeeeeesae esses 124 Sender receives a busy Signal cccccseeeecceceeeeeseeeeeesaaeeeeeeeesaaeeeeeeeeeaas 124 A handset is connected to the product ccccceceeeccceeseeeeeenseees 124 A phone line splitter is being used ccccceceeeseeeceeeeaeeeeeeeeeenees 125 OPC TOMS orere teamere este awacen TEE E EI E EAEN E 125 Cannot send or receive a fax on a PBX line 0 0 ecccccccccceeseeeseeeceeeeesaeeeseeeeees 125 Solve general fax problems naccu 5 05 accndosndnednantanaacaeehinghicnaimhnatdndednasdanaedworbovaieeasdatatencs 125 Faxes gre sending SIOWIy seme ee en eee OUSE yn Ke nee ee 125 Fax OUa I POOT ga ea ae ae E ee eee ee eee ee ee eee 126 Fax cuts off or prints on WO Sacer creereetietemrearnens enc ound enema eineceenauocerees 127 F M nage and maintain sessar 129 Use the HP Reconfiguration Utility to change the product connection ccccseeececeeeeeeeeeeesaeeeeess 130 Use HP Web Services applications sson seninessenssssssinnsssrsrsssrnrsrsrrrrsrreresrrrrsssrrrrssrrrrssrrrrsesn 130 Configure IP network settings as sews cusanacuddncwbeedentesagvesterdsoeceasaWelnctteuncanstieddondndeaduenencemetsedacwneseesns 131 View or change network settings scac ucscacceue aznecaeesceeyaeehianwessuesenseantieadsunsswdeie
92. eeeeeeeeeeesaseeeeseeeeeeeaaaas 149 Step 7 Try sending a print job from a computer cccccccceseeeecceeeeeeeeeeeeeeessaeeeeeeeeeaas 149 Step 8 Test the walk up USB printing functionality ccccccceecccceeesseeeeeeeessaeeeeeeeeaas 149 Restore the factory set defaults cccccccsssseccceceeeeeeeeeeeeeeeeceeseeeeeceeeeaeseeeeeeseeeeecesseeeseeeeseaaaees 150 Control panel help system ee ae ee ene ee on ane ee 150 Interpret control panel Messages peters eoeeciencenveretereecoaenaeene nescence a Teaia er niihiin E ei ekestas 151 Control panel message types ccccccesseeeeecceeeseeeeeeeeesaeeeeeeeeessseeeeeeeesseeeeeeeessaeeeees 151 Control panel messages sesoses ae ereinen Er EEE ir 151 TOXOOY SuppIy ENOT gerren E E ET 151 AO Error Torn of then Ori scccxs2s0ss casensiecesacwressbacencsesactesd sasdadstabddaboannensteces 151 O PSr ENTO e E E 152 S e E EE sates E E E EEE 152 DAAA EO E A E E E EE E senna 152 IIAEO a E E E E actu dcanenctes 153 57 Fan Error Turn off then on c ccccccecceccececcecececceceecucscuceeceseeceeeusencuees 153 A GUI po r eee EE elem ohn bona a yeas E S 153 79 Error Torn Ol WME ON rererere rotorene rr eane Er EE 153 Black Corridge LOW suspenen nee eee E E ee eee eee ee 154 Black in wrong position csi sciclesiacsadsanauescdeidcaebinendessaeatoceedaaudtaniaeeacnetasenites 154 ENWW Black Vorn Ko etree ees Onan ni A aren eee ore 154 CCST GAMING EAE sea E as cee farce E E A E E ENN E AAT 155
93. eeeeeeeeeesssaeeeseeeeeeessaeeeeeeeeeeegaaas 62 Adusi TINS Mage meere ani ei ce aoreavtmce tae E EEEE E Ouendeuatnadingaeasees 63 Copy in draf oo eee ne nn Renee enn E AREE I EEEE EEEE eee 64 Set the paper size and type for copying on special Paper ccccccccceeeeseeeecceeceeeessseeeeeeeeeeeeeeaaas 65 Set new default copy settings aie aererst tenencaeeuateacit Guan eindsoasateeetgeeat dnsnbanicadauiiuondamaaintentecesniadeadaateiagnes 66 Resiore oe o gelsafe gt 1111 1 c lt a eet ea eee ie nna tee ae rete en eee eee eee eee 67 PEIEE II T EIP T PE IEO IA PAIE APESE A EEIT E O EEE TA 69 Scan by using the HP Scan software Windows ccccecccceeeeesseeeeeceeeeeeesseseeeeeeeeeeesaaaeeseeeeeeees 70 Scan by using the HP Scan software Mac OS X cccseeecccecceeeceeseeeeeeeeeeeeeeessseeeeeeeeeeseeeeasaaeee sees 70 Scan to a USB flash drive ersarestemterstcnseuaueescnaeatavenenacadsaciew send nartananasaninbarevestenenaaeehaseckeneedasean mastery 71 Scan to d network tolder carat Sectvscterse etc etrusae tac temecouta a ncucinicans ob eriin inanin iaiia uniano 72 SE Ee a E T I TE AE AN A E A ETE 73 Scan by using other software ssssssnnnnnnnsssssssinnsssssssssssisrsrsrssssrtrrersrssssserrrrererssssssrrernrssssessren 74 Scan from a TWAIN compliant program cccccccccceeeseeseeeeeeeeeeeeeesaseeeeeeeeeeeeeseaaaae gees 74 Scan from a WlA compliant program wieicci 2 eieetdaces cdenteadacawetaccd aeveineetardedenctanveot
94. eeeeees 201 The product does not print and the computer has a third party firewall installed 202 The wireless connection does not work after moving the wireless router or product 202 Cannot connect more computers to the wireless product ccccceseeeceeeeeesceeeueeeeeeens 202 The wireless product loses communication when connected to a VPN ceececeeeseeeeees 202 The network does not appear in the wireless networks list ccccseccceeseeeeeeeeeeeueeees 202 The wireless network is not functioning cccccceeseseeeeeeceececeeesaseeeeseeeeeeeesesasaeeeeeeeeeees 203 Perform a wireless network diagnostic test ccccceseeeesccecceeeeeseseeeeeeeeeeeeeessaaeeeeeeeeees 203 Reduce interference on a wireless network cccceeseeesccceeeeceeeeeeeeeeeessseeeeeeeeeeesaaeeees 204 Solve product software problems with Windows c cccccccccesseeccceeeeseeeeeeeeeseeeeeeeseesaeeeeeeeeaaee ees 205 A printer driver for the product is not visible in the Printer folder ccccessseeeeeeeeeeees 205 An error message displayed during the software installation ccccceeeeeceeeeeeeeeeeees 205 The product is in Ready mode but nothing prints ccccsecccceeeseeeeeeeeseeeeeeeeseeeseeees 205 ENWW Solve product software problems with Mac OS X cccccseseeccccceeseeeeeeceeeseseeeeeceessseeeeeeeeesaaeeeeees 207 The printer driver is not listed in the Print amp Fax list
95. eeeeesseeeeeseeeeesaeeeesaeeeeeeeaeeeeeas 30 Print the first or last page on different paper Windows cccccccceeeeeeseseeeeeeeeeeeeeeeaaas 31 Scale a document to fit page size Windows ccccccceseesccccceeeesseeeeeeeseesesseeeeeeeeeeenaas 33 Create a booklet Windows cccccceecceeccceecceu cece cccueceeecceecesueseeeeceeeseseesesaeeteeeeeaes 34 PRAIA WIS SATO Mae O K gece iran r EE E EEN EE NEA aad EEE E ORRE 36 Use a printing preset Mac OS X sssssssssssessessessesseesessessessrestesersesseesresresresrsseeseeseeseee 36 Create a printing preset Mac OS X ssssssssssssessesssseesessesersresrsersessrseesesersreseeseseeseese gt 36 Print on both sides Mac OS X ssc onasentencrssineseiracanet snniaddasneteamsadeeionentarsuineskedadeoasdannes 36 Print multiple pages on one sheet of paper Mac OS X sssnssssssnnssssssnsssssssrrssssrrersssen 37 Select the page orientation Mac OS X ssssnesssssnnnssssennsssssenssssrrersssrersssserrssrssrersssn 37 Select the paper type Mac OS X sssssnsssnnnsssnnnsssrnssssinsssrirsssrensssressssrrsserensssreeserens 37 Printa cover page Mac OS A eorrerreet eet rr ran EEEE aa E 38 Scale a document to fit page size Mac OS X ss sssssssssnnsssssssssrnrsessssssrrrersssssssrrerens 38 Create a booklet Mac OS X ssessrssssssrsrrsrirsrrsrrerisrreriertrstretrstrerierresissrrerresrerresen 38 Additional print tasks Windows ssnnnsssnnsssnnssssinssssis
96. ems 187 Solve fax quality problems Check the scanner glass for dirt and smudges 188 Over time specks of debris might collect on the scanner glass and white plastic backing which can affect performance Use the following procedure to clean the scanner glass and white plastic backing Use the power switch to turn off the product and then unplug the power cord from the electrical socket Open the scanner lid Clean the scanner glass and the white plastic backing with a soft cloth or sponge that has been moistened with nonabrasive glass cleaner CAUTION Do not use abrasives acetone benzene ammonia ethyl alcohol or carbon tetrachloride on any part of the product these can damage the product Do not place liquids directly on the glass or platen They might seep and damage the product Dry the glass and white plastic with a chamois or a cellulose sponge to prevent spotting Plug in the product and then use the power switch to turn on the product Chapter 8 Solve problems ENWW Check the send fax resolution setting If the product was unable to send a fax because the receiving fax machine did not answer or was busy the product attempts to redial based on the redial on busy redial on no answer and redial on communication error options 1 From the Home screen touch the Setup button Touch the Fax Setup menu Touch the Advanced Setup menu Open the Fax Resolution menu Check the image adjus
97. ent package Use paper that has not previously been printed or copied on Make sure the tray is not overfilled If it is remove the entire stack of paper from the tray straighten the stack and then return some of the paper to the tray Make sure the paper guides in the tray are adjusted correctly for the size of paper Adjust the guides so they are touching the paper stack without bending it Paper feeds incorrectly or becomes jammed 163 Clear jams Jam locations Jams can occur in these locations m o EE 1 Document feeder 2 Output bin 3 Rear door 4 Input tray Loose toner might remain in the product after a jam This problem typically resolves itself after a few sheets have been printed 164 Chapter 8 Solve problems ENWW Clear jams from the document feeder 1 Turn the product off J 2 Open the document feeder cover 3 Lift the document feeder roller assembly and gently pull the jammed paper out ENWW Clear jams 165 4 Close the document feeder roller assembly and then close the document feeder cover 5 Open the scanner lid If iad is jammed behind the white plastic backing gently pull it out Clear jams in the paper input tray N CAUTION Do not use sharp objects such as tweezers or needle nose pliers to remove jams Damage caused by sharp objects is not covered by the warranty When removing jammed paper pull it straight out from the product Pulling jam
98. epending on paper weight and thickness and environmental conditions Smoothness 100 to 250 Sheffield r 2 Paper tray ENWW Load the paper input tray 1 Pull the tray out of the product 2 Slide open the paper length and width guides 3 To load Legal size paper extend the tray Py pressing and holding the extension tab while pulling the front of the tray outward NOTE When loaded with Legal size paper the tray extends from the front of the product approximately 51 mm 2 inches ENWW Load the paper input tray 13 14 6 Place the paper in the tray and make sure that it is flat at ia corners Slide the paper length and width guides so that they are against the stack of paper NOTE The tray capacity is 150 sheets Push down on the paper to make sure that the paper stack is below the paper limit tabs on the side of the tray Slide the tray into the product Chapter 2 Paper tray ENWW 3 Print e Supported printer drivers Windows e Change printjob settings Windows e Change printjob settings Mac OS X e Print tasks for Windows e Print tasks for Mac OS X e Additional print tasks Windows e Additional print tasks Mac OS X e Create archival quality prints e Color printing e Use HP ePrint e Use AirPrint e Walk up USB printing ENWW Supported printer drivers Windows Printer drivers provide access to the product features and allow the computer to communicate
99. er 6 Fax ENWW Set stamp received faxes The product prints the sender identification information at the top of each received fax You can also stamp the incoming fax with your own header information to confirm the date and time that the fax was received The factory set default for stamp received faxes is Off 2 NOTE Turning on the stamp received setting might increase the page size and cause the product to _ print a second page Ee NOTE This option applies only to received faxes that the product prints 1 From the Home screen touch the Setup button 2 Touch the Fax Setup menu 3 Touch the Advanced Setup menu 4 Scroll to and touch the Stamp Faxes button and then touch the On button Set the private receive feature When the private receive feature is active received faxes are stored in memory A password is required to print the stored faxes 1 From the Home screen touch the Setup X button 2 Touch the Fax Setup menu 3 Touch the Advanced Setup menu 4 Scroll to and touch the Private Receive button and then touch the On button 5 Ifyou have not already set a system password the product prompts you to create one f NOTE The system password is case sensitive a Touch the OK button and then use the keypad to enter the system password b Touch the OK button confirm the password by entering it a second time and then touch the OK button to save the password Set fax polling If someone else has se
100. er sheet 1 Print All pages in range a iit z Scale to paper size No Scaling amp Printing Preferences Advanced Printing Shortcuts Paper Quality Effects Finishing Color Services Color Options Automatic C Print in Grayscale iy C HP EasyColor Color Themes RGB color Default sRGB Change the color theme for a print job Windows 1 From the software program select the Print option 44 Chapter 3 Print ENWW 2 Select the product and then click the Properties or Preferences button 3 Click the Color tab 4 Select a color theme from the Color Themes drop down list e Default SRGB This theme sets the product to print RGB data in raw device mode When using this theme manage color in the software program or in the operating system for correct rendering e Vivid The product increases the color saturation in the midtones Use this theme when printing business graphics e Photo The product interprets RGB color as if it were printed as a photograph using a digital mini lab The product renders deeper more saturated colors differently than with the Default sRBG theme Use this theme when printing photos e Photo Adobe RGB 1998 Use this theme with printing digital photos that use the AdobeRGB lor space rather than sRGB Turn off color management in the software program when using this theme e None No color theme is used Print e s
101. ettings and then click Printers and Faxes Double click the product icon to open the window right click the print job that you want to cancel and then click Cancel gt Windows Vista Click Start click Control Panel and then under Hardware and Sound click Printer Double click the product icon to open the window right click the print job that you want to cancel and then click Cancel gt Windows 7 Click Start and then click Devices and Printers Double click the product icon to open the window right click the print job that you want to cancel and then click Cancel Select the paper size Windows 1 2 3 4 From the software program select the Print option Select the product and then click the Properties or Preferences button Click the Paper Quality tab Select a size from the Paper size drop down list Select a custom paper size Windows ENWW 1 2 3 4 From the software program select the Print option Select the product and then click the Properties or Preferences button Click the Paper Quality tab Click the Custom button Additional print tasks Windows 39 5 Type a name for the custom size and specify the dimensions e The width is the short edge of the paper e The length is the long edge of the paper Ee NOTE Always load paper into the trays short edge first 6 Click the Save button and then click the Close button Print watermarks Windows 1 From the software program
102. fax job by using the Fax Job Status menu i e From the Home screen touch the Fax button Touch the Fax Menu button 2 3 Touch the Send Options button 4 Touch the Fax Job Status button 5 Touch the fax number for the job that you want to cancel Delete faxes from memory Use this procedure only if you are concerned that someone else has access to your product and might try to reprint faxes from the memory N CAUTION In addition to clearing the reprint memory this procedure clears any fax that is currently being sent unsent faxes that are pending redial faxes that are scheduled to be sent at a future time and faxes that are not printed or forwarded 1 From the Home screen touch the Setup button 2 Touch the Service menu EN WW Use fax 93 3 Touch the Fax Service menu 4 Touch the Clear Saved Faxes button Use fax on a DSL PBX or ISDN system DSL PBX ISDN HP products are designed specifically for use with traditional analog phone services They are not designed to work on DSL PBX ISDN lines or VoIP services but they work with the proper setup and equipment Ee NOTE HP recommends discussing DSL PBX ISDN and VoIP setup options with the service provider The HP LaserJet product is an analog device that is not compatible with all digital phone environments unless a digital to analog converter is used HP does not guarantee that the product will be compatible with digital environments or
103. ftware you can complete it at any time by using the HP Fax Setup Wizard 1 2 3 Click Start and then click Programs Click HP click the name of the product and then click HP Fax Setup Wizard Follow the onscreen instructions in the HP Fax Setup Wizard to configure the fax settings Use special characters in fax headers When using the control panel to enter your name in the header or to enter a name for a one touch key speed dial entry or group dial entry touch the 23 button to open a keypad that contains special characters ENWW Configure the fax time date and header 77 Use the phone book You can store frequently dialed fax numbers up to 120 entries either as individual fax numbers or as groups of fax numbers Use the control panel to create and edit the fax phone book 1 From the Home screen touch the Fax button Touch the Fax Menu button Touch the Phone Book Setup button Touch the Individual Setup button to create a speed dial entry 5 Touch an unassigned number from the list Use the keypad to enter a name for the entry and then touch the OK button 7 Use the keypad to enter the fax number for the entry and then touch the OK button Import or export Microsoft Outlook contacts into the fax phone book 1 Open HP Device Toolbox 2 Click Fax and then click Fax Phone Book 3 Browse to the program phone book and then click Import Export Phone Book Use phone book data from other p
104. g Color _ Services Document Options v Print on both sides manually Flip pages up Booklet layout ott Pages per sheet 2 paaes per sheet v Print page borders Page order Right then Down A Portrait Landscape Rotate by 180 degrees CA i About D Help J avent Select the page orientation Windows 1 28 From the software program select the Print option Chapter 3 Print a Sie am ENWW 2 3 Select the product and then click the Properties or Preferences button Click the Finishing tab In the Orientation area select the Portrait or Landscape option To print the page image upside down select the Rotate by 180 degrees option Print Le Printer Mome eh eoe Find Printer Print to file Comment Manual duplex Status Idle Type HP LaserJet CM1410 Series PCL 6 Where LPT1 Page range Copies All Number of copies O Current page Selection Pages Collate Enter page numbers and or page ranges separated by commas For example 1 3 5 12 Zoom Pages per sheet 1 Print All pages in range x eae pags Print what Document Scale to paper size No Scaling Advanced Printing Shortcuts Paper Quality Effec dlor Services Document Options Print on both sides manually
105. ge Scale to paper size No Scaling Ia e re 3 Click the Paper Quality tab SS ee Advanced Printing Shorteu Paper Quality ffects Finishing Color Services Paper Options Paper sizes 8 5 x 14inches Legal al sy Paper source Automatically Select v Paper type _ _ Unspecified v Print Quality Special pages Covers ImageREt 3600 z Print pages on different paper Settings ox J Cancel Ape 4 From the Paper type drop down list click the More option Uhe Hee em r Advanced Printing Shortcuts Paper Quality Effects Finishing Color Services Paper Options NEE A Paper sizes i 8 5 x 14 inches Rsssscnsssvsonssscnsconssnvonscnssessoncensceseescusesessncoasensened Legal X ial A Automatically Select v Paper source Paper type Unspecified z Print Quality Lovers ImageREt 3600 zs Print pages on different paper Settings CA About Help 30 Chapter 3 Print ENWW 5 Select the category of paper types that best describes your paper El Type is E Everyday lt 96q E Presentation 96 1309 Brochure 131 175g E PhotatCover 176 220g a Other p Lotor Laser Transparency Labels Letterhead Envelope Preprinted Prepunched Colored 6 Select the op
106. ge appears ENWW Try to resend the fax Call the recipient to ensure that the fax machine is on and ready Check that you are dialing the correct fax number Unplug the product telephone cord from the wall plug in a telephone and then try making a voice call Plug the product phone cord into a jack for another phone line Try a different phone cord Make sure that the phone cord from the wall telephone jack is plugged into the line port Solve fax problems 115 e Check the phone line by using the Run Fax Test option from the Service menu on the control panel From the Home screen touch the Setup 9 button b Open the Service menu c Open the Fax Service menu d Select the Run Fax Test item e Ifthe error persists contact HP See www hp com support icolorm27 6series or the support flyer that came in the product box Document feeder paper jam e Verify that the paper meets product size requirements The product does not support pages longer than 381 mm 15 in for faxing e Copy or print the original to letter A4 or legal size paper and then resend the fax The Fax storage is full message appears e Turn the product off then on e Print stored faxes that have not been printed a Touch the Fax button and then touch the Fax Menu button b Open the Receive Options menu c Select the Print Private Faxes item d Provide the password when the product prompts you e Delete stored faxes from memory a From t
107. ge types The control panel messages indicate the current product status or situations that might require action Alert and warning messages appear temporarily and might require you to acknowledge the message by pressing the OK button to resume or by pressing the Cancel gt lt button to cancel the job With certain warnings the job might not complete or the print quality might be aftected If the alert or warning message is related to printing and the auto continue feature is on the product will attempt to resume the printing job after the warning has appeared for 10 seconds without acknowledgement Critical error messages can indicate some kind of failure Turning off and then turning on the power might tix the problem If a critical error persists the product might require service Control panel messages 10 XOOY Supply Error Description The memory chip for one of the toner cartridges cannot be read or is missing 0 0 10 0000 black memory chip error 10 0001 cyan memory chip error 10 0002 magenta memory chip error 10 0003 yellow memory chip error 10 1000 black memory chip is missing 10 1001 cyan memory chip is missing 10 1002 magenta memory chip is missing 10 1003 yellow memory chip is missing Recommended action Reinstall the toner cartridge Turn the product off and then on If the problem is not solved replace the toner cartridge 49 Error Turn off then on Description The produc
108. glass and white plastic backing 1 Use the power switch to turn off the product and then unplug the power cord from the electrical socket Open the scanner lid Clean the scanner glass and the white plastic backing with a soft cloth or sponge that has been moistened with nonabrasive glass cleaner CAUTION Do not use abrasives acetone benzene ammonia ethyl alcohol or carbon tetrachloride on any part of the product these can damage the product Do not place liquids directly on the glass or platen They might seep and damage the product 4 Dry the glass and white plastic with a chamois or a cellulose sponge to prevent spotting 5 Plug in the product and then use the power switch to turn on the product ENWW Solve scan quality problems 183 Check the resolution settings The following table describes the recommended resolution and color settings for different types of scan jobs Ee NOTE The default resolution is 200 ppi Intended use Recommended resolution Recommended color settings Fax 150 ppi e Black and White Email 150 ppi e Black and White if the image does not require smooth gradation e Grayscale if the image requires smooth gradation e Color if the image is in color Edit text 300 ppi e Black and White Print graphics or text 600 ppi for complex graphics or if e Black and White for text and line art you want to significantly enlarge the decument e Grayscale for shaded or col
109. h the Black or Color button to start copying 54 Chapter 4 Copy ENWW Collate a copy job 1 Load the document onto the scanner glass or into the document feeder From the Home screen touch the Copy button Touch the Settings button and then scroll to and touch the Collation button Touch the arrow buttons to scroll through the options and then touch an option to select it 4 Touch the Black or Color button to start copying ENWW Collate a copy job 55 Copy on both sides duplex 1 Load the first page of the document onto the scanner glass or into the document feeder From the Home screen touch the Copy button Touch the Black or Color button to start copying 4 Remove the printed copy from the output bin and load the pages into Tray 1 with the rinted side down and the top edge at the pack of the tray 56 Chapter 4 Copy ENWW 5 Load the next page of the document onto the scanner glass or into the document feeder 6 From the Home screen touch the Copy button 7 Touch the Black or Color button to start copying 8 Repeat these steps until the copy is complete ENWW Copy on both sides duplex 57 Reduce or enlarge a copy 1 Load the document onto the scanner glass or into the document feeder From the Home screen touch the Copy button Touch the Settings button and then touch the Reduce Enlarge button Touch the arrow buttons to scroll through the options and then touch an
110. hapter 3 Print ENWW Color printing Use the HP EasyColor option If you are using the HP PCL 6 printer driver for Windows the HP EasyColor technology automatically improves mixed content documents that are printed from Microsoft Office programs This technology scans documents and automatically adjusts photographic images in JPEG or PNG format HP EasyColor technology enhances the entire image at one time rather than dividing it into several pieces which results in improved color consistency sharper details and faster printing If you are using the HP Postscript printer driver for Mac HP EasyColor technology scans all documents and automatically adjusts all photographic images with the same improved photographic results In the following example the images on the left were created without using the HP EasyColor option The images on the right show the enhancements that result from using the HP EasyColor option Bring your photos to LIFE Bring your photos to LIFE powered by hp EasyColor and the UPD powered by hp EasyColor and the UPD The HP EasyColor option is enabled by default in both the HP PCL 6 printer driver and the HP Mac Postscript printer driver so you do not need to make manual color adjustments To disable the option so you can manually adjust the color settings open the Color tab in the Windows driver or the Color Quality Options tab in the Mac driver and then click the HP EasyColor check box to clear it Ad
111. he Home screen touch the Setup Y button b Open the Service menu c Open the Fax Service menu d Select the Clear Saved Faxes item e Divide the large fax job into smaller sections and then fax them individually Scanner error e Verify that the paper meets product size requirements The product does not support pages longer than 381 mm 15 in for faxing e Copy or print the original onto letter A4 or legal size paper and then resend the fax 116 Chapter 6 Fax ENWW The control panel displays a Ready message with no attempt to send the fax e Check the fax activity log for errors a b c d Touch the Fax button and then touch the Fax Menu button Open the Fax Reports menu Open the Fax Activity Log menu Select the Print Log Now option e Ifa phone is connected to the product make sure that the phone is hung up e Disconnect all other lines between the fax and the product e Connect the product directly into the wall telephone jack and resend the fax The control panel displays the message Storing page 1 and does not progress beyond that message e Delete stored faxes from memory a b c d From the Home screen touch the Setup 9 button Open the Service menu Open the Fax Service menu Select the Clear Saved Faxes item Faxes can be received but not sent ENWW Send fax and nothing happens 1 Check for a dial tone on the phone line by using the Start Fax button 2 Turn the pr
112. he document feeder rollers and separation pad Make sure the paper meets specifications for this product 2 Place the configuration page onto the scanner glass and then make a copy 3 If the print quality on the copied pages is not acceptable clean the scanner glass and the small glass strip Step 5 Test the fax sending functionality 1 From the control panel Home screen touch the Setup button 2 Open the Service menu and then open the Fax Service menu Touch the Run Fax Test button to test the fax functionality 3 Touch the Fax button on the product control panel and then touch the Start Fax button Step 6 Test the fax receiving functionality 1 From the control panel Home screen touch the Setup button 2 Open the Service menu and then open the Fax Service menu Touch the Run Fax Test button to test the fax functionality 3 Use another fax machine to send a fax to the product 4 Ifthe product does not receive the fax make sure that you do not have too many telephone devices connected to the product and that all telephone devices are connected in the correct order 5 Review and reset the product fax settings 6 Turn off the Private Receive feature Step 7 Try sending a print job from a computer 1 Use a word processing program to send a print job to the product 2 If the job does not print make sure you selected the correct printer driver 3 Uninstall and then reinstall the product software S
113. he firewall to see if it is the source of the problem 7 If your computer or the product is connected to a wireless network low signal quality or interference might be delaying print jobs 194 Chapter 8 Solve problems ENWW The product prints slowly If the product prints but it seems slow try the following solutions 1 Make sure the computer meets the minimum specifications for this product For a list of specifications go to this Web site www hp com support ljcolorm276series 2 When you configure the product to print on some paper types such as heavy paper the product prints more slowly so it can correctly fuse the toner to the paper If the paper type setting is not correct for the type of paper you are using change the setting to the correct paper type 3 If your computer or the product is connected to a wireless network low signal quality or interterence might be delaying print jobs ENWW The product does not print or it prints slowly 195 Solve walk up USB printing problems The USB Flash Drive menu does not open when you insert the USB accessory The file does not print trom the USB storage accessory The file that you want to print is not listed in the USB Flash Drive menu The USB Flash Drive menu does not open when you insert the USB accessory 1 You might be using a USB storage accessory or a file system that this product does not support Save the files on a standard USB storage accessory that uses File All
114. hone handset connected set the Answer Mode option to the Fax Te setting to route calls to the correct device When detecting a voice call the product generates a ring tone that alerts you to pick up the telephone handset a From the Home screen touch the Setup Y button b Open the Fax Setup menu c Open the Basic Setup menu 120 Chapter 6 Fax ENWW d e Open the Answer Mode menu Select the Fax Tel setting A telephone handset is connected to the product Set the Answer Mode option to the Automatic setting 1 2 3 4 5 From the Home screen touch the Setup button Open the Fax Setup menu Open the Basic Setup menu Open the Answer Mode menu Select the Automatic setting The Answer Mode setting is set to the Manual setting Touch the Start Fax button on the control panel Voice mail is available on the fax line ENWW Add a distinctive ring service to your telephone line and change the Distinctive Ring setting on the product to match the ring pattern supplied by the telephone company Contact your telephone company for information b e f Verify that the answer mode is set to the Automatic setting From the Home screen touch the Setup 9 button Open the Fax Setup menu Open the Basic Setup menu Open the Distinctive Ring menu Select the correct setting Buy a dedicated line for faxing Set the Answer Mode option to the Manual setting a b c d e From the H
115. i xiy ENWW 1 Product introduction e Product views e Print product reports e Printer sharing disclaimer ENWW 2 Product views Product front view Document feeder _ 2 Scanner 3 Output bin 4 Walk up USB port 5 Power button 6 Input tray 7 Jam access door 8 Front door 9 Color touchscreen control panel Chapter 1 Product introduction ENWW Product back view Rear jam access door 2 Power connection 3 Fax and telephone ports 4 Hi Speed USB 2 0 port 5 Network port Serial number and model number location The serial number and product model number label is on the back of the product ENWW Product views 3 Control panel layout 1 Wireless light indicates the wireless network is enabled The light blinks while the product is establishing a connection to the wireless network 2 Touchscreen display 3 Attention light indicates a problem with the product 4 Ready light indicates the product is ready 5 Help button and light provides access to the control panel help system 6 Right arrow button and light moves the cursor to the right or moves the display image to the next screen NOTE This button illuminates only when the current screen can use this feature 7 Cancel button and light clears settings cancels the current job or exits the current screen NOTE This button illuminates only when the current screen can use this feature 8 Back button and light returns to the
116. iles in the folder by moving them to subfolders 3 You might be using a character set for the file name that the product does not support In this case the product replaces the tile names with characters from a different character set Rename the files using ASCII characters ENWW Solve walk up USB printing problems 197 Solve direct connection problems If you have connected the product directly to a computer check the cable e Verify that the cable is connected to the computer and to the product e Verify that the cable is not longer than 5 m 16 4 ft Try using a shorter cable e Verify that the cable is working correctly by connecting it to another product Replace the cable if necessary 198 Chapter 8 Solve problems ENWW Solve wired network problems Check the following items to verify that the product is communicating with the network Before beginning print a configuration page from the product control panel and locate the product IP address that is listed on this page Poor physical connection The computer is using the incorrect IP address for the product The computer is unable to communicate with the product The product is using incorrect link and duplex settings for the network New software programs might be causing compatibility problems The computer or workstation might be set up incorrectly The product is disabled or other network settings are incorrect Ee NOTE HP does not support peer to peer networking as the
117. ings you must select the saved preset option every time you open a program and print Change the product configuration settings 1 From the Apple menu click the System Preferences menu and then click the Print amp Fax icon 2 Select the product in the left side of the window 3 Click the Options amp Supplies button ENWW Change print job settings Mac OS X 19 4 Click the Driver tab 5 Configure the installed options 20 Chapter 3 Print ENWW Print tasks for Windows Use a printing shortcut Windows 1 From the software program select the Print option 2 Select the product and then click the Print LY Properties or Preferences button Printer Re ae a CM1410 Series PCL 6 Eod Bintan Where LPT1 Print to file Comment Manual duplex Page range Copies all Number of copies 1 Current page Selection Pages Collate Enter page numbers and or page ranges separated by commas For example 1 3 5 12 Print what Document H zoom 7 Pages per sheet Print al pages in range hd ges per sti 1 page Scale to paper size No Scaling ENWW Print tasks for Windows 21 3 Click the Printing Shortcuts tab 4 Select one of the shortcuts and then click the OK button NOTE When you select a shortcut the corresponding settings change on the other tabs in the printer driver pn Advance Printing Shortcuts aper Gualty
118. ings 85 Ee NOTE Atter the product prints this report it deletes all billing data 1 From the Home screen touch the Fax button 2 Touch the Fax Menu button 3 Touch the Fax Reports button 4 Scroll to and touch the Print Billing Report button 86 Chapter 6 Fax ENWW Configure receive fax settings Set fax forwarding You can set your product to forward incoming faxes to another fax number When the fax arrives at your product it is stored in the memory The product then dials the fax number that you have specified and sends the fax If the product cannot forward a fax because of an error for example the number is busy and repeated redial attempts are unsuccesstul your product prints the fax If the product runs out of memory while receiving a fax it terminates the incoming fax and only forwards the pages and partial pages that have been stored in the memory When it is using the fax forwarding feature the product rather than the computer must be receiving the faxes and the answer mode must be set to Automatic 1 From the Home screen touch the Fax button Touch the Fax Menu button 2 3 Touch the Receive Options button 4 Touch the Forward Fax button and touch the On button 5 Use the keypad to enter the tax forwarding number and then touch the OK button Set the answer mode ENWW Depending on the situation set the product answer mode to Automatic TAM Fax Tel or Manual The factory set defaul
119. ings are prioritized depending on where the changes are made EY NOTE The names of commands and dialog boxes might vary depending on your software program e Page Setup dialog box Click Page Setup or a similar command on the File menu of the program you are working in to open this dialog box Settings changed here might override settings changed anywhere else e Print dialog box Click Print Print Setup or a similar command on the File menu of the program you are working in to open this dialog box Settings changed in the Print dialog box have a lower priority and do not override changes made in the Page Setup dialog box e Default printer driver settings The default printer driver settings determine the settings used in all print jobs unless settings are changed in the Page Setup Print or Printer Properties dialog boxes e Printer control panel settings Settings changed at the printer control panel have a lower priority than changes made anywhere else Change the settings for all print jobs until the software program is closed 1 On the File menu click the Print button 2 Change the settings that you want on the various menus Change the default settings for all print jobs 1 On the File menu click the Print button 2 Change the settings that you want on the various menus 3 On the Presets menu click the Save As option and type a name for the preset These settings are saved in the Presets menu To use the new sett
120. int the supplies status page Intormation pages reside within the product memory These pages help diagnose and solve problems with the product 3 NOTE It the product language was not correctly set during installation you can set the language manually so the information pages print in one of the supported languages Change the language by using the System Setup menu on the control panel or the embedded Web server 1 From the Home screen touch the Setup button 2 Touch the Reports button 3 Touch the Supplies Status button to print the report Check the supplies status Check the supplies status page for the following information e Estimated percentage of cartridge life remaining e Approximate pages remaining e Part numbers for HP toner cartridges e Number of pages printed Calibrate the product to align the colors If the printed output has colored shadows blurry graphics or areas that have poor color you might need to calibrate the product to align the colors Print the diagnostics page from the Reports menu on the control panel to check the color alignment If the blocks of color on that page are not aligned with each other you need to calibrate the product 1 On the product control panel open the System Setup menu 2 Open the Print Quality menu and select the Color Calibration item 3 Select the Calibrate Now option ENWW Improve print quality 171 Print a cleaning page 1 From the Home screen touch the Setu
121. light dark setting is the contrast that is normally applied to items that are being faxed The slider is set to the middle as the default setting 1 From the Home screen touch the Setup Y button 2 Touch the Fax Setup menu 3 Touch the Advanced Setup menu 4 Touch the Lighter Darker button and then touch one of the arrows to adjust the slider Set resolution settings Ee NOTE Increasing the resolution increases the fax size Larger faxes increase the send time and could exceed the available memory in the product Use this procedure to change the default resolution for all fax jobs to one of the following settings e Standard This setting provides the lowest quality and the fastest transmission time e Fine This setting provides a higher resolution quality than Standard that is usually appropriate for text documents e Supertine This setting is best used for documents that mix text and images The transmission time is slower than the Fine setting but faster than the Photo setting e Photo This setting produces the best images but greatly increases the transmission time The tactory set default resolution setting is Fine 84 Chapter 6 Fax ENWW Set the default resolution setting 1 2 3 4 From the Home screen touch the Setup 9 button Touch the Fax Setup menu Touch the Advanced Setup menu Touch the Fax Resolution button and then touch one of the options Cover page templates Several business and pe
122. lity 175 4 Click the Automatic or Manual setting e Automatic setting Select this setting for most color print jobs e Manual setting Select this setting to adjust the color settings independent from other settings Ey NOTE Changing color settings manually can impact output HP recommends that only color graphics experts change these settings amp Printing Preferences ms Advanced Printing Shortcuts Paper Quality Effects Finishing Color Services Color Options Automatic C Print in Grayscale iy C HP EasyColor Color Themes RGB color Default sRGB 5 Click the Print in Grayscale option to print a color document in black and white Use this option to print color documents for photocopying or faxing 6 Click the OK button Use the printer driver that best meets your printing needs You might need to use a different printer driver if the printed page has unexpected lines in graphics missing text missing graphics incorrect formatting or substituted fonts HP PCL 6 driver e Provided as the default driver This driver is automatically installed unless you select a different one e Recommended for all Windows environments e Provides the overall best speed print quality and productfeature support for most users e Developed to align with the Windows Graphic Device Interface GDI for the best soeed in Windows environments e Might not be fully compatible with third p
123. ly useful for original documents that are printed on colored paper e Color Balance Adjusts the red green and blue color hues e Grayness Adjusts the vividness of colors 6 Touch the or buttons to adjust the value for the setting and then touch the OK button 7 Adjust another setting or touch the back arrow to return to the main copy menu 8 Touch the Black or Color button to start copying ENWW Adjust the copy image 63 Copy in draft mode Using draft mode can use less toner However using draft mode can also reduce print quality HP does not recommend the full time use of draft mode If draft mode is used full time the toner supply might outlast the mechanical parts in the toner cartridge If print quality begins to degrade and is no longer acceptable consider replacing the toner cartridge 1 Load the document onto the scanner glass or into the document feeder al From the Home screen touch the Copy button Touch the Settings button Scroll to and touch the Draft Mode button Touch the On button dE a aE Touch the Black or Color button to start copying 64 Chapter 4 Copy ENWW Set the paper size and type for copying on special paper 1 From the Home screen touch the Copy button 2 Touch the Settings button and then scroll to and touch the Paper button 3 From the list of paper sizes touch the name of the paper size that is in Tray 1 4 From the list of paper types t
124. m the cartridge Remove shipping locks from cartridges Description A toner cartridge shipping lock is installed on one or more toner cartridges Recommended action Pull the orange tab to remove the shipping lock from the cartridge Replace lt color gt Description The toner cartridge is at the end of its useful life and the product is customer configured to stop printing when it reaches the very low state Recommended action To ensure optimal print quality HP recommends replacing the toner cartridge at this point You can continue printing until you notice a decrease in print quality Actual cartridge life might vary Once an HP supply has reached Very Low HP s Premium Protection Warranty on that supply has ended All print defects or cartridge failures incurred when an HP supply is used in Continue at very low mode will not be considered to be defects in materials or workmanship in the supply under the HP Print Cartridge Warranty Statement Supplies low Description More than one toner cartridge is nearing the end of its usetul life 160 Chapter 8 Solve problems ENWW Recommended action Check the supply level gauges on the control panel or print a supplies status page to determine which toner cartridges are low Printing will continue until a Very Low message displays Consider having replacement supplies on hand Unexpected size in tray 1 Load lt size gt Press OK Description The product has detected paper in
125. me specks of debris might collect on the scanner glass and white plastic backing which can affect performance Use the following procedure to clean the scanner glass and white plastic backing Use the power switch to turn off the product and then unplug the power cord from the electrical socket Open the scanner lid Clean the scanner glass and the white plastic backing with a soft cloth or sponge that has been moistened with nonabrasive glass cleaner CAUTION Do not use abrasives acetone benzene ammonia ethyl alcohol or carbon tetrachloride on any part of the product these can damage the product Do not place liquids directly on the glass or platen They might seep and damage the product Dry the glass and white plastic with a chamois or a cellulose sponge to prevent spotting Plug in the product and then use the power switch to turn on the product Chapter 8 Solve problems ENWW Check the paper settings 1 From the Home screen touch the Copy button 2 Touch the Settings button and then scroll to and touch the Paper button 3 From the list of paper sizes touch the name of the paper size that is in Tray 1 4 From the list of paper types touch the name of the paper type that is in Tray 1 5 Touch the Black or Color button to start copying Check the image adjustment settings 1 From the Home screen touch the Copy button 2 Touch the Settings button and then scroll to and touch th
126. med paper out of the product at an angle can damage the product Ee NOTE Depending on where the jam is located some of the following steps might not be necessary 166 Chapter 8 Solve problems ENWW 1 Pull out the tray and litt the jam access door above the tray 2 With both hands grasp the paper and caretully pull it free from the product 3 Replace the tray 4 Press the OK button to continue printing ENWW Clear jams 167 Clear jams from the output bin Z CAUTION Do not use sharp objects such as tweezers or needle nose pliers to remove jams Damage caused by sharp objects will not be covered by the warranty 1 With both hands grasp the paper and caretully pull it free from the product Clear jams from the rear door 1 Open the rear door CAUTION The fuser is located above the rear door and it is hot Do not attempt to reach into the area above the rear door until the fuser is cool 168 Chapter 8 Solve problems ENWW 2 With both hands grasp the paper and carefully pull it free from the product NOTE Ifthe sheet tears remove alll fragments betore continuing Do not use sharp objects to remove fragments 3 Close the rear door ENWW Clear jams 169 Improve print quality Check the paper type setting Windows Check the paper type setting if you are having any of the following problems ee 2S 2 Toner is smearing on the printed pages Repeated marks
127. ms clearing 166 supported paper types 12 troubleshooting checklist 148 control panel messages 151 fax error correction setting 108 faxes 104 jams 163 Mac problems 207 network problems 199 paper feed problems 163 receive fax 119 send fax 113 USB connection 198 walk up USB printing problems 196 Windows problems 205 wired network 199 wireless network 201 TWAIN compliant software scanning trom 74 two sided printing settings Windows 25 U unblocking fax numbers 88 uninstalling Mac software 209 uninstalling Windows software 209 usage page 6 USB cable part number 212 USB connection troubleshooting 198 USB port locating 3 USB storage accessories printing from 50 V V 34 setting 108 VolP faxing 95 volume adjusting 90 W walk up USB printing 50 watermarks printing Mac 41 printing Windows 40 Web Services applications 130 enabling 130 Web sites fraud reports 212 ordering supplies 211 WIA compliant software scanning from 74 Windows driver settings 17 faxing from 97 scanning from TWAIN or WIA software 74 wireless network troubleshooting 201 wireless network interference 204 Word faxing from 98 Index 217 218 Index ENWW 2012 Hewlett Packard Development Company L P www hp com CF 144 90936
128. n so that you can answer voice calls and the product can answer fax calls If you subscribe to a ring pattern service with a telephone company you must set the product to answer the correct ring pattern Not all countries regions support unique ring patterns Contact the telephone company to determine if this service is available in your country region 2 NOTE If you do not have ring pattern service and you change the ring pattern settings to something _ ENWW other than the default All Rings the product might not be able to receive faxes The settings are as follows e All Rings The product answers any calls that come through the telephone line e Single The product answers any calls that produce a single ring pattern e Double The product answers any calls that produce a double ring pattern e Triple The product answers any calls that produce a triple ring pattern e Double and Triple The product answers any calls that produce a double ring or triple ring pattern To change ring patterns for call answering complete the following steps 1 From the Home screen touch the Setup button Touch the Fax Setup menu Touch the Basic Setup menu A O N Touch the Distinctive Ring button and then touch the name of an option Configure receive fax settings 89 Use autoreduction for incoming faxes If the fitto page option is turned on the product automatically reduces long taxes up to 75 to fit the information on the defa
129. n change the settings e Ifthe settings are correct go to the next step Press the Scan button to start the scan job Scan to email 73 Scan by using other software The product is TWAIN compliant and Windows Imaging Application WIA compliant The product works with Windows based programs that support TWAIN compliant or WIA compliant scanning devices and with Macintosh based programs that support TWAIN compliant scanning devices While you are in a TWAIN compliant or WIA compliant program you can gain access to the scanning feature and scan an image directly into the open program For more information see the Help file or the documentation that came with your TWAIN compliant or WIA compliant software program Scan from a TWAIN compliant program Generally a software program is TWAIN compliant if it has a command such as Acquire File Acquire Scan Import New Object Insert from or Scanner If you are unsure whether the program is compliant or you do not know what the command is called see the software program Help or documentation When scanning from a TWAIN compliant program the HP Scan software program might start automatically If the HP Scan program starts you can make changes while previewing the image If the program does not start automatically the image goes to the TWAIN compliant program immediately Start the scan from within the TWAIN compliant program See the software program Help or documentation for informa
130. na dco haecnsete ee delanidunetearealaWicueitecedeatia le 118 UnebledonuSe Gr OUP GIGIS d5 0c8 6 056 0 sites EAA 118 Receive a recorded error message from the phone company when trying to SS Ee A tc E A A E E A eared E T nee 119 Unable to send a fax when a phone is connected to the product 666 119 ENWW vii Solve problems receiving faxes nce saeniciocsmenscenatecunseadanesieasecumancoadeacnnisoouniaicestameaseneeees 119 The fax does not respond eerste sietivec armen ster iercanneuenteeeaercnneceaensees 120 The fax has a dedicated phone line cccceccccceeeeeeeeeeeeeee ees 120 An answering machine is connected to the product 6 c 0008 120 A telephone handset is connected to the product secccee eee 121 The Answer Mode setting is set to the Manual setting 0666 121 Voice mail is available on the fax line cccccccccceeseeeeeceeseee eee es 121 The product is connected to a DSL phone service 0ccceecee ee 122 The product uses a fax over IP or VoIP phone service 00065 122 An error message displays on the control panel ccccccesseeeeeeeeeeeeeeeeaees 122 The No fax detected message appears ceeceeeeseeeeeeeesseeeeees 122 The Communication error MESSAGE APPEOIS ceeeeeeceeeeeeenees 123 The Fax storage is full message appeors cecceceeeeeeeeessee sees 123 The Fax is busy message appears ceeccce
131. nd saves the file in memory until the designated time Use access codes credit cards or calling cards To use access codes credit cards or calling cards dial manually to allow for pauses and dialing codes Send faxes internationally To send a fax to an international destination dial manually to allow for pauses and international dialing codes 100 Chapter 6 Fax ENWW Print a fax ENWW When the product receives a fax transmission it prints the fax unless the private receive feature is enabled and also stores it automatically to tlash memory When a color toner cartridge becomes very low the product prints in black only to prevent fax interruptions To contigure the product to print in color and use the remaining toner in the toner cartridge past very low follow these steps 1 On the product control panel touch the Setup button and then touch the System Setup button 2 Touch the Supply Settings button and then touch the Color Cartridges button 3 Touch the Very Low Setting button and then touch the Continue button When you choose to replace the very low toner cartridge color printing resumes automatically Use fax 101 Reprint a fax When the Allow Fax Reprint feature is on the product stores received faxes in memory The product has about 3 2 MB of storage space which holds about 250 pages These faxes are stored continuously Reprinting them does not clear them from the memory Turn on the Allow
132. nt the stored faxes e Enter the password to print the fax If you do not know the password contact the product administrator 9 NOTE Memory errors might occur if the faxes are not printed The product will not answer ifthe memory is full Sender receives a busy signal A handset is connected to the product e Make sure the phone is hung up e Change the Answer Mode option to match the product setup a From the Home screen touch the Setup button b Open the Fax Setup menu c Open the Basic Setup menu d Open the Answer Mode menu e Select the setting that matches the product setup 124 Chapter 6 Fax ENWW Set the Answer Mode option to the Fax Tel setting to automatically receive faxes The Fax Tel setting automatically detects whether the incoming transmission is a fax or a voice call and routes the call to the appropriate device A phone line splitter is being used e Ifyou are using a phone line splitter remove the splitter and set up the phone as a downstream phone e Make sure the phone is hung up e Make sure the phone is not being used for a voice call when faxing No dial tone e If using a phone line splitter remove the phone line splitter and set up the phone as a downstream phone Cannot send or receive a fax on a PBX line e Ifyou are using a PBX phone line contact your PBX administrator to configure an analog fax line for your product Solve general fax problems e Faxes are sending slowly
133. nta in wrong position Description The toner cartridge is installed in the incorrect slot Recommended action Make sure that each toner cartridge is installed in the correct slot From front to back the toner cartridges are installed in this order black cyan magenta and yellow Magenta Very Low Description The toner cartridge is at the end of its useful life A customer configurable option on this product is Prompt to Remind Me in 100 pages 200 pages 300 pages 400 pages or never This option is provided as a customer convenience and is not an indication these pages will have acceptable print quality Recommended action To ensure optimal print quality HP recommends replacing the toner cartridge at this point You can continue printing until you notice a decrease in print quality Actual cartridge life might vary Once an HP supply has reached Very Low HP s Premium Protection Warranty on that supply has ended All print defects or cartridge failures incurred when an HP supply is used in Continue at very low mode will not be considered to be defects in materials or workmanship in the supply under the HP Print Cartridge Warranty Statement 158 Chapter 8 Solve problems ENWW Manual Duplex Load Tray 1 Press OK Description The first side of a manual duplex job has printed and the page needs to be loaded to process the second side Recommended action Load the page in the indicated tray with the side to be printed face
134. nted Prints a list of all product network settings Prints a page that lists PCL pages PCL 6 pages PS pages pages that were jammed or mispicked in the product monochrome black and white or color pages and reports the page count Prints a list of all the PCL fonts that are installed Prints a list of all the PostScript PS fonts that are installed Prints a list of all the PCL6 fonts that are installed Prints a report that shows the user name application name and color usage information on a job by job basis Prints the service report Prints the calibration and color diagnostics pages Prints a page that helps solve problems with print quality 6 Chapter 1 Product introduction ENWW Printer sharing disclaimer HP does not support peer to peer networking as the feature is a function of Microsoft operating systems and not of the HP printer drivers Go to Microsoft at www microsoft com ENWW Printer sharing disclaimer 7 8 Chapter 1 Product introduction ENWW 2 Paper tray e Supported paper sizes e Supported paper types e Load the paper input tray ENWW Supported paper sizes This product supports a number of paper sizes and it adapts to various paper Ee NOTE To obtain the best print results select the appropriate paper size and type in your print driver betore printing Table 2 1 Supported paper and print media sizes Size Letter Legal Executive 8 5x 13 4x6 5x8 B5 JIS 10x 15cm
135. o print Two sided Printing Paper sizes 8 5 x 14 inches cs E Paper source Factory Defaults Automatically Select X Print on both sides b lt Envelopes Yes flip over v Paper type Unspecified Z Cardstock Heavy 2 Glossy Presentation CA About l Help rr a Ge Ga 7 Type a name for the shortcut and click the OK Printing Shortcuts button Name Please type a name for the new printing shortcut 24 Chapter 3 Print ENWW Print on both sides duplex with Windows 1 On the File menu in the software program click Print 2 Select the product and then click the Properties or Preferences button 3 Click the Finishing tab ENWW Print Printer Name Status Type Where Comment Page range All Edit wiew Inser Save AS ee Idle i Find Printer HP LaserJet CM1410 Series PCL 6 LPT1 Print to file Manual duplex Copies Number of copies O Current page Selection Pages Collate Enter page numbers and or page ranges separated by commas For example 1 3 5 12 Print what Document Zoom A Pages per sheet 1 Print All pages in range PERRA pave Scale to paper size No Scaling Document Options Print on both sides manually Flip pages up Booklet layout Off Page
136. ocation Table FAT file systems The product supports FAT 2 FAT16 and FAT32 USB storage accessories If another menu is already open close that menu and then reinsert the USB storage accessory The USB storage accessory might have multiple partitions Some USB storage accessory manufacturers install software on the accessory that creates partitions similar to a CD Reformat the USB storage accessory to remove the partitions or use a different USB storage accessory The USB storage accessory might require more power than the product can provide a Remove the USB storage accessory b Turn the product off and then on c Use a USB storage accessory that has its own power supply or that requires less power The USB storage accessory might not be functioning correctly a Remove the USB storage accessory b Turn the product off and then on c Try printing from another USB storage accessory The file does not print from the USB storage accessory 1 2 Make sure paper is in the tray Check the control panel for messages If paper is jammed in the product clear the jam 196 Chapter 8 Solve problems ENWW The file that you want to print is not listed in the USB Flash Drive menu 1 You might be trying to print a file type that the USB printing feature does not support The product supports PDF and JPEG file types 2 You might have too many files in a single folder on the USB storage accessory Reduce the number of f
137. occur on the printed pages Printed pages are curled Toner flakes off the printed pages Printed pages have small unprinted areas From the software program select the Print option Select the product and then click the Properties or Preferences button Click the Paper Quality tab From the Paper type drop down list click the More option Expand the list of Type is options Expand each category of paper types until you find the paper type that you are using Select the option for the type of paper you are using and then click the OK button Check the paper type setting Mac OS X Check the paper type setting if you are having any of the following problems v E Toner is smearing on the printed pages Repeated marks occur on the printed pages Printed pages are curled Toner flakes off the printed pages Printed pages have small unprinted areas On the File menu click the Print option In the Printer menu select this product In the Copies amp Pages menu click the Page Setup button Select a size from the Paper Size drop down list and then click the OK button Open the Finishing menu 170 Chapter 8 Solve problems ENWW 6 Select a type from the Media type drop down list 7 Click the Print button Check toner cartridge status If you determine that you need to replace a toner cartridge print the supplies status page to find the part number for the correct genuine HP toner cartridge Pr
138. oduct NOTE The System tab can be password protected If this product is on a network always consult with the administrator before changing settings on this tab Print tab e Printing Change the default product print settings such as number of copies and paper orientation These are the same options that are available on the control Provides the ability to change panel default print settings from your computer e PCL5e View and change the PCL5c settings e PostScript View and change the PS settings Networking tab Network administrators can use this tab to control network related settings for the product when it is connected to an IP based network This tab does not appear if the product is Provides the ability to change directly connected to a computer network settings from your computer HP Web Services tab Use this tab to set up and use various Web tools with the product 134 Chapter 7 Manage and maintain ENWW HP Utility Mac OS X Use the HP Utility for Mac OS X to view or change product settings from your computer This tool opens the HP Embedded Web Server for the product You can use the HP Utility when the product is connected with a USB cable or is connected to a TCP IP based network Open the HP Utility A From the dock click HP Utility Olf From Applications click Hewlett Packard and then click HP Utility HP Utility features ENWW Use the HP Utility software to perform the following
139. oduct off then on 3 Use the control panel or the HP Fax Setup Wizard to configure the fax time date and fax header information a From the Home screen touch the Setup 9 button b Open the Fax Setup menu c Open the Basic Setup menu d Open the Fax Header menu e Enter the correct settings 4 Verity that any extension phones on the line are hung up 5 If using a DSL service make sure that the phone line connection to the product includes a high pass filter Solve fax problems 117 Unable to use fax functions from the control panel e The product might be password protected Use the HP Embedded Web Server HP Toolbox software or the control panel to set a password e Ifyou do not know the password for the product contact your system administrator e Verify with the system administrator that the fax functionality has not been disabled Unable to use speed dials e Make sure that the fax number is valid e f an outside line requires a prefix turn on the Dial Prefix option or include the prefix in the speed dial number a From the Home screen touch the Setup Y button b Open the Fax Setup menu c Open the Basic Setup menu d Open the Dial Prefix menu e Select the On setting Unable to use group dials e Make sure that the fax number is valid e If an outside line requires a prefix turn on the Dia Prefix option or include the prefix in the speed dial number a From the Home screen touch the
140. oduct prints a report with the results If the error persists contact HP See www hp com support ljcolorm276series or the support flyer that came in the product box Solve fax problems 109 Control panel message Fax is busy Redial pending Fax receive error 110 Chapter 6 Fax Description The fax line to which you were sending a fax was busy The product automatically redials the busy number An error occurred while trying to receive a fax Recommended action Allow the product to retry sending the fax Call the recipient to ensure that the fax machine is on and ready Check that you are dialing the correct fax number Open the Service menu and touch the Fax Service button Touch the Run Fax Test button This test verifies that the phone cord is connected to the correct port and that the phone line has a signal The product prints a report with the results If the error persists contact HP See www hp com support licolorm276series or the support flyer that came in the product box Ask the sender to resend the fax Try faxing back to the sender or another fax machine Check for a dial tone on the phone line by touching the Start Fax button Check that the telephone cord is securely connected by unplugging and replugging the cord Make sure that you are using the telephone cord that came with the product Open the Service menu and touch the Fax Service button Touch the Run Fax Test b
141. ome screen touch the Setup button Open the Fax Setup menu Open the Basic Setup menu Open the Answer Mode menu Select the Manual setting Ey NOTE You must be present to receive faxes Solve fax problems 121 The product is connected to a DSL phone service Check the installation and features A DSL modem requires a high pass filter on the phone line connection to the product Contact your DSL service provider for a filter or buy a filter Verity that the filter is plugged in Replace the existing filter to make sure that it is not detective The product uses a fax over IP or VoIP phone service Set the Fax Speed option to the Slow V 29 or Medium V 17 setting or disable the Fast V 34 setting From the Home screen touch the Setup button b Open the Fax Setup menu c Open the Advanced Setup menu d Open the Fax Speed menu e Select the correct setting Contact your service provider to make sure that fax is supported and for the recommended fax speed settings Some companies might require an adapter An error message displays on the control panel The No fax detected message appears Ee NOTE This error does not always refer to a missed fax If a voice call is made to a fax number by mistake and the caller hangs up the No fax detected message appears on the control panel Ask the sender to resend the fax Make sure that the telephone cord from the product is plugged into the wall telephone jack Try a
142. on 104 Chapter 6 Fax ENWW 4 Click the link for your operating system 5 Scroll to the Firmware section of the table o If the listed version matches the version on the configuration page you have the most current version o f the versions are different download the firmware upgrade and update the firmware on the product following the instructions onscreen Ee NOTE The product must be connected to a computer with internet access to upgrade firmware o Resend the fax 4 Verify that the fax was set up when the product software was installed From the computer in the HP program folder run the Fax Setup Utility 5 Verify that the telephone service supports analog fax e f using ISDN or digital PBX contact your service provider for information about configuring to an analog fax line e f using a VoIP service change the Fax Speed setting to Slow V 29 or disable Fasi V 34 from the control panel Ask if your service provider supports fax and for the recommended fax modem speed Some companies might require an adapter e f using a DSL service ensure that a filter is included on the phone line connection to the product Contact the DSL service provider or purchase a DSL filter if you do not have one If a DSL filter is installed try another since these filters can be detective 6 Ifthe error persists find more detailed problem solving solutions in the sections that follow this one ENWW Solve fax problems 105 Fax t
143. on different paper check box and then select the necessa ry Advanced Printing Shortcuts Paper Quality Effects Finishing Color Services settings for the front cover other pages and Pepe Options back cover Paper sizes 8 5 x 14inches Legal Automatically Select v M Rall Paper source Paper type Unspecified Print Quality Special pages ImageREt 3600 Print pages on different paper Settinas About Ji Help J 32 Chapter 3 Print ENWW Scale a document to fit page size Windows l 3 4 From the software program select the Print option Select the product and then click the Properties or Preferences button Click the Effects tab Select the Print document on option and then select a size from the drop down list ENWW Print Le Printer 1 a Status Idle Find Printer Type HP LaserJet CM1410 Series PCL 6 Print to file Where LPT1 Comment Manual duplex Page range Copies All Number of copies Current page Selection a Pages Collate Enter page numbers and or page ranges separated by commas For example 1 3 5 12 o Print what Document Zoom i m Pages per sheet i Print All pages in range liad sli jal Scale to paper size No Scaling iA m S M SL UM Advanced Printing Shortcuts Paper Qualil Effects nishing
144. ontrol panel Desktop Alerts software applications and network alerts A lt Supply gt Low message where lt Supply gt is the color toner cartridge The product indicates when a supply level is low Actual cartridge life remaining might vary Consider having a replacement available to install when print quality is no longer acceptable The supply does not need to be replaced now A lt Supply gt Very Low message where lt Supply gt is the color toner cartridge The product indicates when a supply level is very low Actual cartridge life remaining might vary Consider having a replacement available to install when print quality is no longer acceptable The supply does not need to be replaced now unless the print quality is no longer acceptable Once an HP supply has reached Very Low HP s Premium Protection Warranty on that supply has ended Print quality problems can occur when using a toner cartridge that is at its estimated end of life The supply does not need to be replaced at this point in time unless the print quality is no longer acceptable 2 NOTE Using the Continue setting allows printing beyond Very Low without customer interaction and can result in unsatisfactory print quality Enable or disable the At Very Low settings Ee NOTE This section applies to the HP LaserJet Pro 200 color M276nw MFP model only ENWW You can enable or disable the detault settings at any time and you do not have to re enable them when
145. ored graphics and photos 300 ppi for normal graphics and text e Color if the image is in color 150 ppi for photos Display on screen 75 ppi e Black and White for text e Grayscale for graphics and photos e Color if the image is in color Check the color settings You can set the color values to the following settings when scanning Setting Recommended use Color Use this setting for high quality color photos or documents in which the color is important Black and White Use this setting for text documents Grayscale Use this setting when file size is an issue or when you want to scan a document or photograph quickly 184 Chapter 8 Solve problems ENWW Check the image adjustment settings 1 From the Home screen touch the Copy button 2 Touch the Settings button and then scroll to and touch the Image Adjustment button 3 Touch the name of the setting you want to adjust Lightness Adjusts the lightness darkness setting Contrast Adjusts the contrast between the lightest and darkest areas of the image Sharpen Adjusts clarity of text characters Background Removal Adjusts the darkness of the background of the image This is especially useful for original documents that are printed on colored paper Color Balance Adjusts the red green and blue color hues Grayness Adjusts the vividness of colors 4 Touch the or buttons to adjust the value for the setting and then touch the OK but
146. ouch the name of the paper type that is in Tray 1 5 Touch the Black or Color button to start copying ENWW Set the paper size and type for copying on special paper 65 Set new default copy settings You can save any combination of copy settings as the default settings to use for every job 1 From the Home screen touch the Copy button Touch the Settings button Configure the copy settings to meet your preferences and then scroll to and touch the Set as New Defaults button 4 Touch the Yes button 66 Chapter 4 Copy ENWW Restore copy default settings Use this procedure to restore the factory detault copy settings 1 From the Home screen touch the Copy button 2 Touch the Settings button 3 Scroll to and touch the Restore Defaults button 4 Touch the OK button to restore the defaults ENWW Restore copy default settings 67 68 Chapter 4 Copy ENWW 5 Scan e Scan by using the HP Scan software Windows e Scan by using the HP Scan software Mac OS X e Scan toa USB flash drive e Scan toa network folder e Scan to email e Scan by using other software ENWW 69 Scan by using the HP Scan software Windows 1 Double click the HP Sean icon on the computer desktop 2 Select a scanning shortcut and adjust the settings if necessary 3 Click Sean y NOTE Click Advanced Settings to gain access to more options Click Create New Shortcut to create a customized set of settings and save i
147. p X button 2 Touch the Service menu 3 Touch the Cleaning Page button 4 Load plain letter or A4 paper when you are prompted 5 Touch the OK button to begin the cleaning process The product prints the first side and then prompts you to remove the page from the output bin and reload it in Tray 1 keeping the same orientation Wait until the process is complete Discard the page that prints Perform additional print quality troubleshooting Print the print quality page 1 From the Home screen touch the Setup X button 2 Touch the Reports button 3 Touch the Print Quality Page button Interpret the print quality page This page contains five bands of color which are divided into four groups as indicated in the following illustration By examining each group you can isolate the problem to a particular toner cartridge lhe Section Toner cartridge 1 Yellow 2 Cyan 172 Chapter 8 Solve problems ENWW Section Toner cartridge 3 Black 4 Magenta e If dots or streaks appear in only one of the groups replace the toner cartridge that correlates with that group e If dots appear in more than one group print a cleaning page If this does not solve the problem determine if the dots are always the same color for example if magenta dots appear in all tive color bands If the dots are all the same color replace that toner cartridge e If streaks appear in multiple color bands contact HP A component other than the toner car
148. ports Allows you to print the configuration and supplies status pages that the product generates e Color Usage Log Shows a log that shows the user name application name and color usage information on a job by job basis e Event Log Shows a list of all product events and errors e Support button Provides a link to the product support page e Shop for Supplies button Provides a link to a page where you can order supplies for the product ENWW HP Device Toolbox Windows 133 Tab or section Description System tab e Device Information Provides basic product and company information Paper Setup Allows you to change the paper handling defaults for the product Provides the ability to configure the product from your computer e Print Quality Allows you to change the print quality defaults for the product including calibration settings e Print Density Allows you to change the contrasts highlights midtones and shadows values for each supply e Paper Types Allows you to configure print modes that correspond to the paper types that the product accepts e System Setup Allows you to change the system defaults for the product e Service Allows you to start the cleaning procedure on the product e Product Security Allows you to set or change the product password e Support button Provides a link to the product support page e Shop for Supplies button Provides a link to a page where you can order supplies for the pr
149. previous screen NOTE This button illuminates only when the current screen can use this feature 9 Left arrow button and light moves the cursor to the left NOTE This button illuminates only when the current screen can use this feature 10 Home button and light provides access to the Home screen Control panel Home screen The Home screen provides access to the product features and it indicates the product status 4 Chapter 1 Product introduction ENWW NOTE ENWW Depending on the product contiguration the features on the Home screen can vary The layout might also be reversed for some languages Web Services G3 button provides quick access to HP Web Services features including HP ePrint HP ePrint is a tool that prints documents by using any email enabled device to send them to the product s email address Setup X button provides access to the main menus Wireless p button provides access to the Wireless menu and wireless status information NOTE When you are connected to a wireless network this icon changes to a set of signal strength bars Network Oat button provides access to network settings and information From the network settings screen you can print the Network Summary page Information button provides product status information From the status summary screen you can print the Configuration Report page Supplies button provides information about supplies status From the supplies summary s
150. race report 106 A tax T 30 trace report has information that can help resolve fax transmission problems If you call HP for help in resolving these problems print a T 30 trace report before you call 1 2 3 4 From the Home screen touch the Setup 9 button Touch the Service menu Touch the Fax Service menu Touch the Print T 30 Trace button and then touch the Now button Ey NOTE This procedure prints a report for the last fax job successful or not To generate a report for each unsuccessful fax job select the lf Error setting To generate a report for each fax job select the At End of Call setting Chapter 6 Fax ENWW Fax error report printing Use the following instructions to print fax logs and reports Print all fax reports Use this procedure to print all of the following reports at one time e Last Call Report e Fax Activity Log e Phone Book Report e Junk Fax List e Billing Report when Billing Codes are turned on e Configuration Report e Usage Page From the Home screen touch the Fax button 2 Touch the Fax Menu button 3 Touch the Fax Reports button 4 Touch the Print All fax Reports button Print individual fax reports From the Home screen touch the Fax button 2 Touch the Fax Menu button 3 Touch the Fax Reports button 4 Touch the name of the report that you want to print Set the fax error report A fax error report is a brief report that indic
151. rivers 17 drivers Mac 19 factory set defaults restoring 150 network report 6 178 183 188 ENWW shortcuts Windows creating 22 using 21 size Copy reducing or enlarging 58 sizes media Fit to Page setting faxing 90 sleep delay disabling 137 enabling 137 small documents copying 60 software HP Utility for Mac 135 HP Web Jetadmin 136 problems 205 Readiris OCR 74 scanning from TWAIN or WIA 74 sending faxes 97 uninstalling for Mac 209 uninstalling for Windows 209 solve fax problems 113 solve problems fax 125 solving walk up USB printing problems 196 special paper for covers printing Mac 38 printing Windows 31 speed dials programming 97 speed dial entries creating 80 deleting 80 editing 80 status Home screen control panel 4 HP Utility Mac 135 supplies printing report 6 storing toner cartridges 140 subnet mask 131 supplies counterfeit 212 non HP 212 ordering 211 212 partnumbers 212 ENWW recycling 140 status viewing with HP Utility for Mac 135 supplies status page 6 supported paper 10 T TCP IP manually configuring IPv4 parameters 131 telephones receiving faxes from 76 102 telephones downstream sending faxes trom 99 tone dialing 83 toner cartridges checking for damage 173 door release locating 2 non HP 212 partnumbers 212 recycling 140 replacing 141 storage 140 supplies status page 6 trapping 46 Tray double sided printing 36 trays double sided printing 36 ja
152. rograms Eo NOTE Before a phone book from another program can be imported you must use the export feature in that other program 78 Chapter 6 Fax ENWW HP Device Toolbox can import contact information from the following software program phone books e Microsoft Outlook e Lotus Notes e Microsoft Outlook Express e A phone book previously exported from another HP product s ToolboxFX software Delete phone book entries You can delete all phone book entries that are programmed in the product N CAUTION After phone book entries are deleted they cannot be recovered 1 From the Home screen touch the Fax button Touch the Fax Menu button Touch the Phone Book Setup button Touch the Delete Entry button Or to delete all the entries touch the Delete A ll Entries button 5 Touch the entry that you want to delete ENWW Use the phone book 79 Create and edit speed dial entries 1 From the Home screen touch the Fax button Touch the Fax Menu button Touch the Phone Book Setup button Touch the Individual Setup button Touch an unassigned number from the list rp pp Use the keypad to enter a name for the entry and then touch the OK button 7 Use the keypad to enter the fax number for the entry and then touch the OK button Delete speed dial entries 1 From the Home screen touch the Fax button Touch the Fax Menu button 2 3 Touch the Phone Book Setup button 4 Touch the Delete Entry
153. rsonal fax cover page templates are available in the PC Fax Send software program Ee NOTE You cannot alter cover sheet templates but you can edit the fields within the templates Set billing codes If the billing codes feature is on the product prompts you to enter a billing code for each fax The product increases the billing code count for each sent fax page This includes all types of faxes except for poll received fax forwarded or computer downloaded faxes For an undefined group or a group dial fax the product increases the billing code count for each successtul tax that is sent to each destination The factory set default tor the billing code setting is Off The billing code can be any number from 1 through 250 Set the billing code setting l 2 3 4 From the Home screen touch the Setup 9 button Touch the Fax Setup menu Touch the Advanced Setup menu Scroll to and touch the Billing Codes button and then touch the On button Use billing codes l 2 3 4 5 Load the document in the document feeder or on the scanner glass From the Home screen touch the Fax button Enter the fax number or select a speed dial or group dial entry Touch the Start Fax button Enter the billing code and then touch the OK button Print the billing code report The billing code report is a printed list of all the fax billing codes and the total number of faxes billed to each code ENWW Configure send fax sett
154. rver 2003 Windows Server 2008 and Windows Vista a Click Start Click Settings c Click Printers and Faxes using the default Start menu view or Printers using the Classic Start menu view d Right click the product driver icon and then select Properties e Click the Ports tab and then click Configure Port f Verify the IP address and then click OK or Cancel g Ifthe IP addresses are not the same delete the driver and then reinstall the driver using the correct IP address ENWW Solve product software problems with Windows 205 Windows 7 Click Start b Click Devices and Printers c Right click the product driver icon and then select Printer properties d Click the Ports tab and then click Configure Port e Verify the IP address and then click OK or Cancel f Ifthe IP addresses are not the same delete the driver and then reinstall the driver using the correct IP address 206 Chapter 8 Solve problems ENWW Solve product software problems with Mac OS X e The printer driver is not listed in the Print amp Fax list e The product name does not appear in the product list in the Print amp Fax list e The printer driver does not automatically set up the selected product in the Print amp Fax list e A print job was not sent to the product that you wanted e When connected with a USB cable the product does not appear in the Print amp Fax list after the driver is selected e You are using a generic printer dri
155. s such as jams or multiple page feeds clean the document feeder rollers and separation pad 1 Open the document feeder cover ENWW Solve fax quality problems 191 2 Use a moist lint free cloth to wipe both pickup rollers and the separation pad to remove dirt 3 Close the document feeder cover Check the Fit to Page setting If the product printed a fax job off the page turn on the fit to page feature from the product control panel 1 2 3 4 From the Home screen touch the Setup button Touch the Fax Setup menu Touch the Advanced Setup menu Touch the Fit to Page button and then touch the On button Check the sender s fax machine Ask the sender to darken the contrast setting on the sending fax machine and then resend the fax 192 Chapter 8 Solve problems ENWW Perform a fax diagnostic test From the product control panel you can run a diagnostic test that provides information about the product fax settings 1 From the Home screen touch the Setup Y button 2 Open the following menus e System Setup e Self Diagnostics 3 Touch the Run Fax Test button to start the test The product prints a test page that shows test results ENWW Solve fax quality problems 193 The product does not print or it prints slowly The product does not print If the product does not print at all try the following solutions 1 Make sure the product is turned on and that the control panel indicates it is ready
156. s per sheet 1 page per sheet Print page borders Page order Right then Down Orientation Portrait Landscape Rotate by 180 degrees About Help J Print tasks for Windows 25 4 Select the Print on both sides manually e check box Click the OK button to print the Dh e lanl first side of the job Document Options E Flip pages up Fook layout j Pages per sheet 1 page per sheet z Print page borders Right then Down Orientation Portrait Landscape F Rotate by 180 degrees About Help OK Cancel Apply ok 5 Retrieve the printed stack from the output bin and maintaining the same orientation place it with the printed side facing down in the input tray 6 On the control panel press the OK button to print the second side of the job Print multiple pages per sheet with Windows 1 On the File menu in the software program click Print 26 Chapter 3 Print ENWW 2 Select the product and then click the Properties or Preferences button 3 Click the Finishing tab ENWW Name Print Printer Page range All Current page Pages Enter page numbers and or page ranges separated by commas For example 1 3 5 12 Zoom Print what Document oe amp amp 3f Status Idle Type Where LPT1 Commen
157. s reached Very Low HP s Premium Protection Warranty on that supply has ended All print defects or cartridge failures incurred when an HP supply is used in Continue at very low mode will not be considered to be defects in materials or workmanship in the supply under the HP Print Cartridge Warranty Statement 154 Chapter 8 Solve problems ENWW Cleaning Description The product periodically performs a cleaning procedure to maintain the best print quality Recommended action Wait for the cleaning process to finish Cyan Cartridge Low Description The toner cartridge is nearing the end of its useful life Recommended action Printing can continue but consider having a replacement supply on hand Cyan in wrong position Description The toner cartridge is installed in the incorrect slot Recommended action Make sure that each toner cartridge is installed in the correct slot From front to back the toner cartridges are installed in this order black cyan magenta and yellow Cyan Very Low ENWW Description The toner cartridge is at the end of its useful life A customer contigurable option on this product is Prompt to Remind Me in 100 pages 200 pages 300 pages 400 pages or never This option is provided as a customer convenience and is not an indication these pages will have acceptable print quality Recommended action To ensure optimal print quality HP recommends replacing the toner cartridge at this point You
158. send fax settings e Configure receive fax settings e Set fax polling e Use fax e Solve fax problems ENWW 75 Connect fax to a telephone line A Connect the telephone cable to the line port 49 on the product and to the telephone jack on the wall The product is an analog device HP recommends using the product on a dedicated analog telephone line EY NOTE Some countries regions might require an adapter to the phone cord that came with the product Set up fax with a telephone answering machine e Set the product rings to answer setting for at least one ring more than the number of rings for which the answering machine is set e If an answering machine is connected to the same telephone line but on a different jack in another room for example it might interfere with the product s ability to receive faxes Set up fax with an extension phone With this setting turned on you can alert the product to pick up the incoming fax call by pressing 1 2 3 sequentially on the telephone keypad The default setting is On Turn this setting off only if you use pulse dialing or if you have a service from your telephone company that also uses the 1 2 3 sequence The telephone company service does not work if it conflicts with the product 1 On the control panel touch the Setup button 2 Scroll to and touch the Fax Setup menu 3 Scroll to and touch the Advanced Setup button 4 Scroll to and touch the Extension
159. ses ene aa nee arose 107 Setihe fax error repon eorr ra ea rr a 107 Set the fax error correction mode cccccccccce eee eeeeeeeeeeeee ceases eeeeeeeeeeeessaaaeeeeeeeeeeegaaies 108 Changethe Tax speed a oases actu n a sh cae arene E E EN oor 108 Faxernor MCSSO GSS ardi aen e a E a E O 108 Solve problems sending Taxes arassa a a adda wast ateieaneeSlnivies ris An error message displays on the control panel cccccesseeeeeeeeeeeeeseeeeees 114 The Communication error message APPEOIS cceeeeeeeeeeeeeeees 114 ING GIGI Tone sictarrss one rec saacetite tleaneez bee de tesa hseteedse hotiweiseaets 114 The Fax is busy message appears ccceececeeeeeceeeseeeeeeeseeeeeens 115 The No fax answer MESSAGE appears cecccceeeeeeeseeseeeeeeeeeans 115 Document feeder paper jam ccccccccseecceeeeeeeccessaeeeeeeeanees 116 The Fax storage is full message appeors ceceeeeceeeeeeeeeeeees 116 Scanner eNO pecore aerea a E A 116 The control panel displays a Ready message with no attempt to send the fax 117 The control panel displays the message Storing page 1 and does not progress beyond that message cccccceseeeececeeceseeeeeseeesseeeeeeeeesaaeneeeess 117 Faxes can be received but not sent ccccecceceececcececeececescececeeceecuceteueees 117 Unable to use fax functions from the control panel 0cccccceceseeeeeeeeeees 118 Unable to use speed dials asi iste rct
160. signed for use in laser printers Do not use paper that is designed only for use in Inkjet printers Use paper that is not too rough Using smoother paper generally results in better print quality Check the product environment Verify that the product is operating within the environmental specifications listed in the product Warranty and Legal Guide Check print job settings Check the EconoMode setting This product has an EconoMode option for printing dratts of documents Using EconoMode can use less toner However using EconoMode can also reduce print quality To improve print quality verify that the EconoMode setting is deactivated 2 3 4 From the software program select the Print option Select the product and then click the Properties or Preferences button Click the Paper Quality tab Verify that the EconoMode check box is cleared If there is a checkmark in the check box click the check box to clear it HP does not recommend the full time use of EconoMode If EconoMode is used full time the toner supply might outlast the mechanical parts in the toner cartridge If print quality begins to degrade and is no longer acceptable consider replacing the toner cartridge 174 Chapter 8 Solve problems ENWW Adjust color settings in the printer driver Change the color theme for a print job 1 On the File menu in the software program click Print 2 Click Properties or Preferences 3 Click the Color tab 4 Sele
161. ss in the correct field in the Ping pane c Ifthe window displays round trip times the network is working Make sure that the router or product connects to the same network that the computer connects to a Print a configuration page b Compare the service set identifier SSID on the configuration report to the SSID in the printer configuration for the computer c Ifthe numbers are not the same the devices are not connecting to the same network Reconfigure the wireless setup for the product Perform a wireless network diagnostic test From the product control panel you can run a diagnostic test that provides information about the wireless network settings 1 2 ENWW From the Home screen touch the Setup 9 button Open the following menus e System Setup e Self Diagnostics Touch the Run Network Test button to start the test The product prints a test page that shows test results Solve wireless network problems 203 Reduce interference on a wireless network The following tips can reduce interference in a wireless network e Keep the wireless devices away from large metal objects such as filing cabinets and other electromagnetic devices such as microwaves and cordless telephones These objects can disrupt radio signals e Keep the wireless devices away from large masonry structures and other building structures These objects can absorb radio waves and lower signal strength e Position the wireless router in
162. ss the HP Embedded Web Server from the HP Device Toolbox for 2 ENWW Windows or the HP Utility for Mac OS X Open the System tab Configure IP network settings 131 3 On the Device Information page the default product name is in the Device Status field You can change this name to uniquely identity this product Ey NOTE Completing the other tields on this page is optional 4 Click the Apply button to save the changes Link speed and duplex settings EY NOTE This information applies only to Ethernet networks It does not apply to wireless networks The link speed and communication mode of the print server must match the network hub For most situations leave the product in automatic mode Incorrect changes to the link speed and duplex settings might prevent the product from communicating with other network devices If you need to make changes use the product control panel Ey NOTE The setting must match with the network product to which you are connecting a network hub switch gateway router or computer NOTE Making changes to these settings causes the product to turn off and then on Make changes only when the product is idle 1 Touch the Setup X button 2 Scroll to and touch the Network Setup menu 3 Touch the Link Speed menu 4 Select one of the following options Setting Description Automatic The print server automatically configures itself for the highest link speed and communication
163. sseececeeseeseeeeeseeeees 174 Check the product environment ccccccseccceeeseeceeseeeeeeeseeeeeeeaseeeeeeaeneees 174 Check ornini Obseg riranna R T E ATN 174 Check the Ec noMode setting sisessesssieineine i e a ae 174 Adjust color settings in the printer driver ccceccceceeseeeceeseeeseeeeueeeeeeeanees 175 Change the color theme for a print job ccccceeececeeeeeeeeeeenees 175 Chang ne color ODNONS sssri aene s a a aeretenee 175 Use the printer driver that best meets your printing needs ccceeeeseeceeeseeeseceeneeeeees 176 Solve amp copy quality problems errena nanna o E O A evict A TTEA 178 Check the scanner glass for dirt and smudges cccceeseeecccceeeseeeeeeeeeeesaeeeeeeeeeesaaeees 178 Check Ihe paper sengs orgonit N E Seed PTE E N 179 Check the image adjustment settings ccccccsseeeccceeeeeeeeeeeseeeeeeeseeeeeeesaeeeeeesaeeeeeegas 179 Optimize tor text or PiCIUrES tends cacniodsy uit aced T a Eai EEK EEE ER 180 FEagetosdge toying enn a er en E E G 181 Clean the pickup rollers and separation pad in the document feeder 0000cceeeeees 181 Solvescan avalily Pro DIETS sadri r T E O E a 183 Check the scanner glass for dirt and smudges ccccceseeeecccceecseeeeeeeeeeesaeeeeeeeseesaaeees 183 Ch ck ne TESOIULION setings orusrrrir anan in a E EE TAE I TE 184 Ehee Ero or Se MNCS orrara a a E esate 184 Check the image adjustment settings afta srccscancinunt
164. ssrrirssrirsssresssrrssssrrssrirsssrereserrssrrrrsren 39 Cancel a print job Windows snes mswsdceasaatunsisseacas succeed ncindstereas ubemtixenteutenagnateaiantess 39 Select the paper size Windows ccccccceseescceeeeeeeceeeseeeeeeeeseeeeeeeseeeeeeseaeeeeeesanseees 39 Select a custom paper size Windows ccccccseccccseeecceeeeeeeeseeeeeeeeeeeesueseseueeeeeaueees 39 Print watermarks Windows cccccceecceescceeccuecccueceececucesueceueseseecseeceeeeeseesceeeseaeeees 40 Additional print tasks Mac OS X eccentric errata dereeandtoadeounsdiorennercten ye donsde ee stan asia stan aiancteaaderereenis 4 Cancela oli a1 19 08 Mac OS X eerror Reon nme reo ee 4 Select the paper size Mac OS X ooo cceccccccceecccceceeeceeeeseeeeeeeeeeeeeeeseeeeeeeeseeseeesaeeeeeeeaas 4 Select a custom paper size Mac OS X ccccccesecccceseccceeseeeeeeseeeeeeseeeeseseeeeessaeeeeaeeess 4 Print watermarks Mac OS X ccccccccccescceecceeecceecceeeceeescceeceuseeeseueecseecsueseeseseeeeeaeeees 4 Create archival quality PON Se wcpsicr crag ctor enc as ae wet toratoameat ncnessmbeerpratesed adinaseru stimu wapeitsng Pncincemasraaesead 42 ONO Or FANN cece rectly dorsi ap pease eenat ce E E E A A E E E O 43 Use the HP EasyColor option ancccnnitaactnawinescadimattecsuteotancteltaaadonddeqanecssreasteateeactenetiesesinanes 43 Change color options Windows sexincresudsnvsndediy tevissendatiewelelvesalsanisivesiesncstoene pustamesaetdese
165. stallation program prompts you If multiple printers are installed make sure that you have selected the correct printer in the Format For drop down menu in the Print dialog box 208 Chapter 8 Solve problems ENWW Remove software Windows Windows XP 1 Click Start and then click Programs 2 Click HP and then click the product name 3 Click Uninstall and then follow the onscreen instructions to remove the software Windows Vista and Windows 7 1 Click Start and then click All Programs 2 Click HP and then click the product name 3 Click Uninstall and then follow the onscreen instructions to remove the software Remove software Mac OS X You must have administrator rights to remove the software 1 Disconnect the product from the computer Open Applications Select Hewlett Packard Select HP Uninstaller Select the product from the list of devices and then click the Uninstall button oe Se oe ae Atter the software is uninstalled restart the computer and empty the Trash ENWW Remove software Windows 209 210 Chapter 8 Solve problems ENWW 9 Supplies and accessories e Order parts accessories and supplies e HP policy on non HP supplies e HP anticounterfeit Web site ENWW Order parts accessories and supplies HP original toner cartridge and paper www hp com go suresuppl Order genuine HP parts or accessories www hp com buy parts Order through service or support providers Contac
166. t HP LaserJet CM1410 Series PCL 6 Selection Print al pages in range Options Find Printer Print to file Manual duplex Copies Number of copies e Collate I Pages per sheet 1 page Scale to paper size No Scaling Advanced Printing Shortcuts Paper Quality Effec Finishing Document Options Print on both sides manually Flip pages up Booklet layout Off Pages per sheet 1 page per sheet X Print page borders Page order Right then Down v CA Orientation Portrait Landscape Rotate by 180 degrees le About a le Help m Print tasks for Windows 27 4 5 Select the number of pages per sheet from the Pages per sheet drop down list Select the correct Print page borders Page order and Orientation options r i cM ml S Advanced Printing Shortcuts Paper Quality Effects Finishing Document Options v Print on both sides manually Flip pages up Booklet layout ott gt iy Pages per sheet b pages per sneet 9 pages per sheet 16 pages per sheet Orientation Portrait Landscape Rotate by 180 degrees CA About J Help J invent a i aml Advanced Printing Shortcuts l Paper Quality Effects Finishin
167. t an HP authorized service or support provider Item Part number Cartridge number Description HP LaserJet toner cartridge CF210A standard 131A Black toner cartridge with HP ColorSphere toner CF210X extended life 131X CF211A 131A Cyan toner cartridge with HP ColorSphere toner CF212A 131A Yellow toner cartridge with HP ColorSphere toner CF213A 131A Magenta toner cartridge with HP ColorSphere toner USB 2 0 printer cable C6518A 2 meter standard A to B cable HP policy on non HP supplies HewlettPackard Company cannot recommend the use of non HP toner cartridges either new or remanufactured 2 NOTE For HP printer products the use of a non HP toner cartridge or a refilled toner cartridge does not affect either the warranty to the customer or any HP support contract with the customer However if product failure or damage is attributable to the use of a non HP toner cartridge or retilled toner cartridge HP will charge its standard time and materials charges to service the product for the particular failure or damage HP anticounterfeit Web site Go to www hp com go anticounterteit when you install an HP toner cartridge and the control panel message says the cartridge is non HP HP will help determine if the cartridge is genuine and take steps to resolve the problem Your toner cartridge might not be a genuine HP toner cartridge if you notice the following e The supplies status page indicates that a non HP supply is installed
168. t experienced an internal error ENWW Interpret control panel messages 151 Recommended action Turn the product off wait at least 30 seconds and then turn the product on and wait for it to initialize If you are using a surge protector remove it Plug the product directly into the wall socket Turn the product power on If the message persists contact HP support 50 x Fuser Error Description The product has experienced an error with the fuser Recommended action Turn the product power off wait at least 30 seconds and then turn the product power on and wait for it to initialize Turn off the product wait at least 25 minutes and then turn on the product If you are using a surge protector remove it Plug the product directly into the wall socket Turn the product power on If the message persists contact HP support 51 XX Error Description The product has experienced an internal hardware error Recommended action Turn the product power off wait at least 30 seconds and then turn the product power on and wait for it to initialize If you are using a surge protector remove it Plug the product directly into the wall socket Turn the product on If the message persists contact HP support 54 XX Error Description The product has experienced an error with one of the internal sensors Recommended action Turn the product power off wait at least 30 seconds and then turn the product power on and wait for it
169. t in the list of shortcuts Scan by using the HP Scan software Mac OS X 70 1 2 Open the Applications folder and then click Hewlett Packard Double click HP Scan Open the HP Scan menu and then click Preferences From the Scanner pop up menu select this product from the list and then click Continue To use the standard preset settings which produce acceptable results for images and text click the Scan button To use presets optimized for pictures or text documents select a preset from the Scanning Presets pop up menu To adjust the settings click the Edit button When you are ready to scan click the Sean button To scan more pages load the next page and then click Sean Click Append to List to add the new pages to the current list Repeat until you have scanned all the pages Click the Save button and then browse to the folder on your computer where you want to save the file Eo NOTE To print the scanned images now click the Print button Chapter 5 Scan ENWW Scan to a USB flash drive 1 Load the document onto the scanner glass or into the document feeder Insert a USB flash drive into the port on the front of the product From the Home screen touch the Scan button Touch the Scan to USB Drive screen a a E Touch the Scan button to scan and save the file The product creates a folder named HP on the USB drive and it saves the file in PDF or JPG format using an automatically generated file name
170. t is Automatic e Automatic The product answers incoming calls after a specified number of rings or upon recognition of special fax tones e TAM The product does not automatically answer the call Instead it waits until it detects the fax tone e Fax Tel The product answers incoming calls immediately If it detects the fax tone it processes the call as a fax If it does not detect the fax tone it creates an audible ring to alert you to answer the incoming voice call e Manual The product never answers calls You must start the tax receiving process yourself either by touching the Start Fax button on the control panel or by picking up a telephone that is connected to that line and dialing 1 2 3 To set or change the answer mode complete the following steps 1 From the Home screen touch the Setup button 2 Touch the Fax Setup menu 3 Touch the Basic Setup menu 4 Scroll to and touch the Answer Mode button and then touch the name of the option that you want to use Configure receive fax settings 87 Block or unblock fax numbers If you do not want to receive faxes from specific people or businesses you can block as many as 30 fax numbers by using the control panel When you block a fax number and someone from that number sends you a fax the control panel display indicates that the number is blocked the fax does not print and the fax is not saved in memory Faxes from blocked fax numbers appear in the fax activity log wi
171. t up a fax to be polled you can request that the fax be sent to your product This is known as polling another machine 1 From the Home screen touch the Fax button 2 Touch the Fax Menu button 3 Touch the Receive Options button ENWW Set fax polling 91 4 Touch the Polling Receive button 5 Use the keypad to enter the number of the fax machine that you want to poll and then touch the OK button The product dials the other fax machine and requests the fax 92 Chapter 6 Fax ENWW Use fax Supported fax programs The PC fax program that came with the product is the only PC fax program that works with the product To continue to use a PC fax program previously installed on the computer use the modem that is already connected to the computer it will not function through the product modem Cancel a fax Use these instructions to cancel a single fax that is currently dialing or a fax that is being transmitted or received Cancel the current fax Press the Cancel gt lt button on the control panel Any pages that have not been transmitted are canceled Pressing the Cancel gt lt button also stops group dial jobs Cancel a pending fax job Use this procedure to cancel a fax job in the following situations e The product is waiting to redial after encountering a busy signal an unanswered call or a communication error The fax is scheduled to be sent at a future time Use the following steps to cancel a
172. tadmin e Product security features e Economy settings e Print when a toner cartridge is at estimated end of life e Store and recycle supplies e Replacement instructions e Update the firmware ENWW 129 Use the HP Reconfiguration Utility to change the product connection If you are already using the product and you wish to change the way it is connected use the HP Reconfiguration Utility to set up the connection For example you can reconfigure the product to use a different wireless address to connect to a wired or wireless network or change from a network connection to a USB connection You can change the configuration without inserting the product CD Atter you select the type of connection you wish to make the program goes directly to the portion of the product setup procedure that needs to change The HP Reconfiguration Utility is located in the HP programs group on your computer Use HP Web Services applications 1 From the Home screen on the product control panel touch the Web Services button 2 Touch the Enable Web Services button Atter you download an application from the HP ePrintCenter Web site it is available in the Apps menu on the product control panel 130 Chapter 7 Manage and maintain ENWW Configure IP network settings View or change network settings Use the HP Device Toolbox to view or change IP configuration settings l 3 Print a configuration page and locate the IP address e Ifyo
173. tcut all your adjustments are lost ENWW Print Printer Name Status Find Printer Type HP LaserJet CM1410 Series PCL 6 Where LPT1 Comment Page range 4ll C Current page Selection Print to file Manual duplex Copies Number of copies 1 Pages Enter page numbers and or page ranges oF y separated by commas For example 1 3 5 12 Print what Document Zoom Print All pages in range I Pages per sheet 1 page ial Scale to paper size No Scaling with a single click Printing shortcuts 4 printing shortcut is a collection of saved print settings that you can select Eco print Two sided Printing E General Everyday Printing M Eh Factory Defaults Envelopes Cardstock Heavy Glossy Presentation Paper sizes 8 5 x 11 inches Letter X Paper source Automatically Select X Print on both sides Paper type Unspecified z Save As Delete a About Help Printing Shortcuts Paper Quality Effects Finishing Color Services with a single click Printing shortcuts 4 printing shortcut is a collection of saved print settings that you can select General Everyday Printing N Eco print Two sided Printing Factory Defaults Envelopes Cardstock Heavy m Glossy Presentation Paper sizes 8
174. te 44 Change the color theme for a print job Windows cccseseeccceceeeeesseeeeeeeeeeeeesaaeen ees 44 Change the color options Mac OS X artes us area eseenctnepen ateuese eeese eediceceeeuseeneete 45 Manual color SONOS sprsrereinr asari p A ERE E S EEEE E GE EEEE TE E 46 PUNTA COO E eae eA E A E A E E E 46 Print colored text as black Windows c cccccecccecccecseucsee secu ssuecceecseceueeseeeeaeeeaneeneens 47 caa Nr IM E A Dyes E A E A E teeeranctere 48 WISE PAIGE ae AE ERE E A E E EAEE E E EAEE E E 49 Wakao USP PnU een E E EN EAA E E EE 50 EEIEIIE OETAN EI EA O E AA IE EEE 51 Makeda ngle CODY sereirer neire E ETE a E 52 ENWW ENWW Make mullip COI erer dcop suesanvnoweicasaen souactonsmeaaaustesexinmncnecder masons esters eaeeensaectineues 53 Copy a multiple page original de cecenteanacaceticnsastennsuotsenesiotaecueasauceaneaterel enesecwusenassiosenene rues tcc nae 54 OEIC COI Oe sagas nrc E E ES E E me wassser stanton 55 Copy on boin sides duplex sea trentstcscienaroatueedo scatterer ian EE EE Ee Aa Eaa ar Ear ra ainan 56 kecuce or enlarge o CODY eon E E 58 Make color or black and white copies ssnnesssnnssssnnnnssssinsssrrersssrrssssrrrrssrrresssrrirssrrrerssrrrrssen 59 Copy denificaiion Cards sarseeoessenre reiken rs Aree NEEE EE EAE EEEn a EE EE eea 60 Opiimize copy UNI seperesneri ienna E E E EEEE E EE EE EE ater E 61 Adjust the lightness or darkness for copies cccccceeeseeeeeeeceeeeessee
175. tep 8 Test the walk up USB printing functionality 1 Load a PDF document or JPEG photo onto a USB flash drive and insert it in the slot on the front of the product 2 The USB Flash Drive menu opens Try printing the document or photo 3 If no documents are listed try a different type of USB flash drive ENWW Problem solving checklist 149 Restore the factory set defaults 1 From the Home screen touch the Setup button 2 Scroll to and touch the Service menu 3 Scroll to and touch the Restore Defaults button and then touch the OK button The product automatically restarts Control panel help system The product has a built in Help system that explains how to use each screen To open the Help system touch the Help button in the upper right corner of the screen For some screens the Help opens to a global menu where you can search for specific topics You can browse through the menu structure by touching the buttons in the menu Some Help screens include animations that guide you through procedures such as clearing jams For screens that contain settings for individual jobs the Help opens to a topic that explains the options for that screen If the product alerts you of an error or warning touch the Help button to open a message that describes the problem The message also contains instructions to help solve the problem 150 Chapter 8 Solve problems ENWW Interpret control panel messages Control panel messa
176. th a discarded designation You can unblock blocked fax numbers individually or all at one time Ee NOTE The sender of a blocked fax is not notified that the fax failed 1 From the Home screen touch the Fax button Touch the Fax Menu button Touch the Receive Options button Touch the Block Junk Faxes button Touch the Add Number button u Ff Q N Use the keypad to enter the fax number that you want to block and then touch the OK button Set the number of rings to answer When the answer mode is set to Automatic the product rings to answer setting determines the number of times the telephone rings before the product answers an incoming call If the product is connected to a line that receives both fax and voice calls a shared line and that also uses an answering machine you might need to adjust the rings to answer setting The number of rings to answer for the product must be greater than the rings to answer on the answering machine This allows the answering machine to answer the incoming call and record a message if it is a voice call When the answering machine answers the call the product listens to the call and automatically answers it if it detects fax tones The default setting for rings to answer is five for the U S and Canada and two for other countries regions Use the following table to determine the number of rings to answer to use Type of telephone line Recommended rings to answer setting
177. that you are using the telephone cord that came with the product Make sure that the phone is working by disconnecting the product plugging in a telephone to the phone line and making a voice call Connect the product to a different phone line Set the fax resolution to Standard instead of the default of Fine If the error persists contact HP See www hp com support licolorm276series or the support flyer that came in the product box Print all of the faxes and then have the sender resend the fax Have the sender divide the fax job into multiple jobs before resending Cancel all fax jobs or clear the faxes from memory If you are using the Private Receive feature print all received faxes to regain some memory If you still need more memory clear faxes from memory Open the Service menu In the Fax Service menu select the Clear Saved Faxes option Cancel the current job Turn the product off and then turn it on again Try sending the job again It the error reoccurs cancel the job and turn the product off and then on a second time The product might not have enough memory for some jobs ENWW Solve fax problems 111 Control panel message No dial tone No fax answer Canceled send 112 Chapter 6 Fax Description The product could not detect a dial tone Attempts to redial a fax number failed or the Redial if No Answer option was turned off Recommended action Check for a dial tone
178. the Network Utility and then supply the IP address in the correct field in the Ping pane c If the window displays round trip times the network is working 2 If the ping command failed verity that the network hubs are on and then verify that the network settings the product and the computer are all configured for the same network The product is using incorrect link and duplex settings for the network Hewlett Packard recommends leaving this setting in automatic mode the default setting If you change these settings you must also change them for your network New software programs might be causing compatibility problems Verify that any new software programs are correctly installed and that they use the correct printer driver The computer or workstation might be set up incorrectly 1 Check the network drivers printer drivers and the network redirection 2 Verity that the operating system is configured correctly The product is disabled or other network settings are incorrect 1 Review the configuration page to check the status of the network protocol Enable it if necessary 2 Reconfigure the network settings if necessary 200 Chapter 8 Solve problems ENWW Solve wireless network problems Ey NOTE This section applies to the HP LaserJet Pro 200 color M276nw MFP model only Wireless connectivity checklist Verify that the network cable is not connected Verify that the product and the wireless router are t
179. tion Select the driver and then click Properties or Preferences Change the default settings for all print jobs ENWW 1 Windows XP Windows Server 2003 and Windows Server 2008 using the default Start menu view Click Start and then click Printers and Faxes Windows XP Windows Server 2003 and Windows Server 2008 using the Classic Start menu view Click Start click Settings and then click Printers Windows Vista Click Start click Control Panel and then in the category for Hardware and Sound click Printer Windows 7 Click Start and then click Devices and Printers Right click the driver icon and then select Printing Preferences Change print job settings Windows Change the product configuration settings 1 Windows XP Windows Server 2003 and Windows Server 2008 using the default Start menu view Click Start and then click Printers and Faxes Windows XP Windows Server 2003 and Windows Server 2008 using the Classic Start menu view Click Start click Settings and then click Printers Windows Vista Click Start click Control Panel and then in the category for Hardware and Sound click Printer Windows 7 Click Start and then click Devices and Printers 2 Right click the driver icon and then select Properties or Printer properties 3 Click the Device Settings tab 18 Chapter 3 Print ENWW Change print job settings Mac OS X Priority for changing print job settings Changes to print sett
180. tion The toner cartridge is either not installed or not correctly installed in the product Recommended action Install the toner cartridge Invalid driver Press OK Description You are using an incorrect printer driver Recommended action Select the correct printer driver Jam in Tray 1 Clear jam and then press OK Description The product has detected a jam Recommended action Clear the jam from the tray and then press OK If the message persists contact HP support Load tray 1 Press OK for available media Description The tray is empty Recommended action Load paper into the tray to continue printing Press the OK button to select a different tray Load Tray 1 lt TYPE gt lt SIZE gt Press OK to use available media ENWW Description The tray is not configured for the paper type and size that the print job is requesting Recommended action Load the correct paper into Tray 1 Or press the OK button to use the paper currently in the tray Interpret control panel messages 157 Load Tray 1 lt PLAIN gt lt SIZE gt Cleaning mode OK to start Description The product is ready to process the cleaning operation Recommended action Load Tray 1 with plain paper in the size indicated and then press the OK button Magenta Cartridge Low Description The toner cartridge is nearing the end of its useful life Recommended action Printing can continue but consider having a replacement supply on hand Mage
181. tion about the commands and steps to use Scan from a WIA compliant program WIA is another way to scan an image directly into a software program WIA uses Microsoft software to scan instead of the HP Scan software Generally a software program is WlA compliant if it has a command such as Picture From Scanner or Camera in the Insert or File menu If you are unsure whether the program is WIA compliant see the software program Help or documentation Start the scan from within the WIA compliant program See the software program Help or documentation for information about the commands and steps to use Or From the Windows control panel in the Cameras and Scanner folder located inside the Hardware and Sound folder for Windows Vista and Windows 7 double click the product icon This opens the standard Microsoft WIA Wizard which enables you to scan to a file Scan by using optical character recognition OCR software The Readiris OCR program is included on a separate CD that shipped with the product To use the Readiris program install it from the appropriate software CD and then follow the instructions in the online Help 74 Chapter 5 Scan ENWW 6 Fax e Connect fax to a telephone line e Set up fax with a telephone answering machine e Set up fax with an extension phone e Setup for stand alone fax e Configure the fax time date and header e Use special characters in fax headers e Use the phone book e Configure
182. tion for the type of paper you are using and click the OK button Type is H Everyday lt 96q E Presentation 96 1309 Brochure 131 175g E PhotojCover 176 220g Other Color aser Transparency a Labels Letterhead Envelope Preprinted l Frepunched Colored Cancel Print the first or last page on different paper Windows 1 From the software program select the Print option EN WW Print tasks for Windows 31 2 Select the product and then click the Print Le x Properties or Preferences button Printer a oe i Find Printer Type HP LaserJet CM1410 Series PCL 6 Where LPT1 Print to File Comment Manual duplex Page range Copies All Number of copies O Current page Selection C Pages LP Collate Enter page numbers and or page ranges F separated by commas For example 1 3 5 12 Print what Document Zoom a Pages per sheet 1 page Print All pages in range Scale to paper size No Scaling 3 Click the Paper Quality tab Advanced Printing Shortcu f Paper Quality ffects Finishing Color Services Paper Options Paper sizes 8 5 x 14inches Legal X Automatically Select v M Rall Paper source Paper type Unspecified Print Quality Special pages cover l ImageREt 3600 Print pages on different paper About J Help J 4 Click the Print pages
183. tion settings 184 Embedded Web Server changing network settings 131 changing password 136 changing product name 131 opening 131 136 enlarging documents copying 58 error messages control panel 151 error messages fax 119 error report fax printing 107 error correction setting fax 108 108 113 214 Index errors software 205 extension phones receiving faxes from 76 sending faxes trom 99 F factory set defaults restoring 150 fax answer mode 87 autoreduction 90 billing codes 85 blocking 88 canceling 93 contirming number 99 contrast setting 84 delaying sending 99 deleting trom memory 93 detect dial tone settings 82 dial pretixes 82 dialing tone or pulse 83 error report printing 107 error correction 108 extension phone receiving 76 forwarding 87 pauses inserting 82 polling 91 printing 101 printing private faxes 102 private receive 91 receiving when you hear fax tones 102 redial settings 83 reports printing all 107 reprinting faxes 90 reprinting from memory 102 resolution 84 ring patterns 89 rings to answer 88 security private receive 91 sending fromatelephone 99 sending from software 97 solve general problems 125 speed dials 97 stamp received 91 unable to receive 119 unable to send 113 using DSL PBX or ISDN 94 using VoIP 95 V 34 setting 108 volume settings 90 fax date setup use control panel 77 use HP Fax Setup Wizard 77 fax header setup use control panel 77 use HP Fax Setup Wizar
184. tment settings 1 From the Home screen touch the Copy button 2 Touch the Settings button and then scroll to and touch the Image Adjustment button 3 Touch the name of the setting you want to adjust e Lightness Adjusts the lightness darkness setting e Contrast Adjusts the contrast between the lightest and darkest areas of the image e Sharpen Adjusts clarity of text characters e Background Removal Adjusts the darkness of the background of the image This is especially useful for original documents that are printed on colored paper e Color Balance Adjusts the red green and blue color hues e Grayness Adjusts the vividness of colors ENWW Solve fax quality problems 189 4 Touch the or buttons to adjust the value for the setting and then touch the OK button 5 Adjust another setting or touch the back arrow to return to the main copy menu 6 Touch the Black or Color button to start copying Optimize for text or pictures The following copy quality settings are available e Auto Select Use this setting when you are not concerned about the quality of the copy This is the default setting e Mixed Use this setting for documents that contain a mixture of text and graphics e Text Use this setting for documents that contain mostly text e Picture Use this setting for documents that contain mostly graphics 1 Load the document onto the scanner glass or into the document f
185. to the same network Reconfigure the wireless setup for the product Cannot connect more computers to the wireless product 1 Make sure that the other computers are within the wireless range and that no obstacles block the signal For most networks the wireless range is within 30 m 100 ft of the wireless access point Make sure that the product is turned on and in the ready state 2 3 Turn off any third party firewalls on your computer 4 Make sure that the wireless network is working correctly 5 Make sure that your computer is working correctly If necessary restart the computer The wireless product loses communication when connected to a VPN e Typically you cannot connect to a VPN and other networks at the same time The network does not appear in the wireless networks list e Make sure the wireless router is turned on and has power e The network might be hidden However you can still connect to a hidden network 202 Chapter 8 Solve problems ENWW The wireless network is not functioning 1 2 Make sure that the network cable is not connected To verify if the network has lost communication try connecting other devices to the network Test network communication by pinging the network a Open a command line prompt on your computer For Windows click Start click Run and then type cmd b Type ping followed by the router IP address For Mac OS X open the Network Utility and then supply the IP addre
186. ton 5 Adjust another setting or touch the back arrow to return to the main copy menu 6 Touch the Black or Color button to start copying ENWW Solve scan quality problems 185 Optimize for text or pictures The following copy quality settings are available e Auto Select Use this setting when you are not concerned about the quality of the copy This is the default setting e Mixed Use this setting for documents that contain a mixture of text and graphics e text Use this setting for documents that contain mostly text e Picture Use this setting for documents that contain mostly graphics 1 Load the document onto the scanner glass or into the document feeder From the Home screen touch the Copy button Touch the Settings button and then scroll to and touch the Optimize button Touch the arrow buttons to scroll through the options and then touch an option to select it 4 Touch the Black or Color button to start copying Clean the pickup rollers and separation pad in the document feeder If the product document feeder experiences paper handling problems such as jams or multiple page feeds clean the document feeder rollers and separation pad 186 Chapter 8 Solve problems ENWW 1 Open the document feeder cover 2 Use a moist lint free cloth to wipe both pickup rollers and the separation pad to remove dirt 3 Close the document feeder cover ENWW Solve scan quality probl
187. tridge is probably causing the problem Inspect the toner cartridge for damage 1 Remove the toner cartridge from the product and verify that the sealing tape has been removed 2 Check the memory chip for damage 3 Examine the surface of the imaging drum on the bottom of the toner cartridge N CAUTION Do not touch the roller imaging drum on the bottom of the cartridge Fingerprints on the imaging drum can cause printquality problems 4 Ifyou see any scratches fingerprints or other damage on the imaging drum replace the toner cartridge 5 Ifthe imaging drum does not appear to be damaged rock the toner cartridge gently several times and reinstall it Print a few pages to see if the problem has resolved ENWW Improve print quality 173 Check the paper and printing environment Use paper that meets HP specifications Use different paper if you are having any of the following problems The printing is too light or seems faded in areas Specks of toner are on the printed pages Toner is smearing on the printed pages Printed characters seem mistormed Printed pages are curled Always use a paper type and weight that this product supports In addition follow these guidelines when selecting paper Use paper that is of good quality and free of cuts nicks tears spots loose particles dust wrinkles voids staples and curled or bent edges Use paper that has not been previously printed on Use paper that is de
188. tting is the modem protocol that the product uses to send faxes It is the worldwide standard for tull duplex modems that send and receive data across telephone lines at up to 33 600 bits per second bps The factory set default for the fax speed setting is Fast V 34 You should change the setting only if you are having trouble sending a fax to or receiving a fax from a particular device Decreasing the fax speed might be useful when you are trying to send a fax overseas or receive one from overseas or if you are using a satellite teleohone connection e From the Home screen touch the Setup 9 button 2 Touch the Fax Setup menu 3 Touch the Advanced Setup menu 4 Scroll to and touch the Fax Speed button and then touch the speed setting that you want to use Fax error messages Alert and warning messages appear temporarily and might require you to acknowledge the message by touching the OK button to resume or by touching the Cancel gt lt button to cancel the job With certain warnings the job might not complete or the print quality might be affected If the alert or 108 Chapter 6 Fax ENWW warning message is related to printing and the auto continue feature is on the product will attempt to resume printing the job atter the warning has appeared for 10 seconds without acknowledgement Control panel message Communication error Document feeder door is open Canceled fax Fax is busy Canceled send ENWW Des
189. tton Touch the Fax Setup menu Touch the Advanced Setup menu Scroll to and touch the Confirm Fax Number button and touch the On button Send the fax Schedule a fax to be sent later Use the product control panel to schedule a fax to be sent automatically at a future time to one or more people When this procedure is completed the product scans the document into memory and then returns to the Ready state Ee NOTE If the product cannot transmit the fax at the scheduled time that information is indicated on the fax error report if that option is turned on or recorded in the fax activity log The transmittal might not be initiated because the fax sending call is not answered or because a busy signal stops the redial attempts ENWW If a fax has been scheduled to be sent at a future time but it requires updating send the additional information as another job All faxes that are scheduled to go to the same fax number at the same time are delivered as individual faxes Use fax 99 1 Load the document into the document feeder From the Home screen touch the Fax button Touch the Fax Menu button Touch the Send Options button Touch the Send Fax Later button 2 SS E Use the keypad to enter the time of day to send the fax Touch the OK button 7 Use the keypad to enter the date to send the fax Touch the OK button 8 Use the keypad to type the fax number Touch the OK button The product scans the document a
190. ture of text and graphics e Text Use this setting for documents that contain mostly text e Picture Use this setting for documents that contain mostly graphics 1 Load the document onto the scanner glass or into the document feeder PH From the Home screen touch the Copy button Touch the Settings button and then scroll to and touch the Optimize button Touch the arrow buttons to scroll through the options and then touch an option to select it 4 Touch the Black or Color button to start copying ENWW Optimize copy quality 6 Adjust the lightness or darkness for copies 1 Load the document onto the scanner glass or into the document feeder al From the Home screen touch the Copy button On the summary screen touch the arrow buttons to adjust the setting 4 Touch the Black or Color button to start copying 62 Chapter 4 Copy ENWW Adjust the copy image 1 Load the document onto the scanner glass or into the document feeder From the Home screen touch the Copy button Touch the Settings button Scroll to and touch the Image Adjustment button 5 Touch the name of the setting you want to adjust e lightness Adjusts the lightness darkness setting e Contrast Adjusts the contrast between the lightest and darkest areas of the image e Sharpen Adjusts clarity of text characters e Background Removal Adjusts the darkness of the background of the image This is especial
191. ty Check that the product power is on Make sure the product is plugged in and turned on Make sure the power cable is connected to the product and the outlet Check the power source by connecting the power cable to a different outlet If the product motors do not rotate make sure the toner cartridges are installed and that the doors are all closed The control panel displays messages to indicate these problems If the document feeder motor does not rotate open the document feeder cover and remove any packing material or shipping tape If the scanner bulb does not light during copying scanning or faxing contact HP support Step 2 Check the control panel for error messages The control panel should indicate ready status If an error message appears resolve the error Step 3 Test print functionality 1 From the control panel Home screen touch the Setup X button 2 Open the Reports menu and then select the Contiguration Report item to print the report 3 If the report does not print make sure paper is loaded in the tray and then check the control panel to see if paper is jammed inside the product Ey NOTE Make sure the paper in the tray meets specifications for this product 148 Chapter 8 Solve problems ENWW Step 4 Test copy functionality 1 Place the configuration page into the document feeder and then make a copy If the paper does not feed smoothly through the document feeder you might need to clean t
192. u are using IPv4 the IP address contains only digits It has this format XXX XXX XXX XXX e Ifyou are using IPv the IP address is a hexadecimal combination of characters and digits It has a format similar to this ARAM s XXXXIXXXXXXXX XXXX Open the HP Device Toolbox by clicking the Start button clicking the Programs or All Programs group clicking HP clicking the product group and then clicking HP Product Settings Click the Networking tab to obtain network information You can change settings as needed Manually configure IPv4 TCP IP parameters from the control panel Use the control panel menus to manually set an IPv4 address subnet mask and default gateway 1 2 3 4 Touch the Setup 9 button Scroll to and touch the Network Setup menu Touch the TCP IP Contig menu and then touch the Manual button Use the numeric keypad to enter the IP address and touch the OK button Touch the Yes button to confirm Use the numeric keypad to enter the subnet mask and touch the OK button Touch the Yes button to confirm Use the numeric keypad to enter the default gateway and touch the OK button Touch the Yes button to confirm Rename the product on a network If you want to rename the product on a network so that it can be uniquely identified use the HP Embedded Web Server 1 To open the HP Embedded Web Server type the product IP address into the address line of a Web browser Ee NOTE You can also acce
193. ult paper size for example the fax is reduced trom legal to letter size If the fitto page option is turned off long faxes print at full size on multiple pages The factory set default for incoming fax autoreduction is On If you have the Stamp Faxes option turned on you might also want to turn on autoreduction This reduces the size of the incoming faxes slightly and prevents the page stamp from forcing a fax onto two pages Ee NOTE Make sure that the detault paper size setting matches the size of the paper in the tray 1 From the Home screen touch the Setup X button Touch the Fax Setup menu Touch the Advanced Setup menu a p p Touch the Fit to Page button and then touch the On button Set fax reprint settings 1 From the Home screen touch the Setup X button 2 Touch the Fax Setup menu 3 Touch the Advanced Setup menu 4 Scroll to and touch the Allow Fax Reprint button and then touch the On button Set the fax sounds volume Control the volume of the fax sounds from the control panel You can make changes to the following sounds e Alarm Volume e Ring Volume e Phone Line Volume Set the alarm volume phone line volume and ring volume 1 From the Home screen touch the Setup Y button 2 Touch the System Setup menu 3 Touch the Volume Settings menu 4 Touch the name of the volume setting that you want to adjust and then touch one of the options Repeat this step for each volume setting 90 Chapt
194. up and the top of the page away from you and then press the OK button Memory is low Press OK Description The product memory is almost full Recommended action Press the OK button to finish the job or press the Cancel gt button to cancel the job Break the job into smaller jobs that contain fewer pages Misprint Press OK Description Paper has been delayed as it moves through the product Recommended action Press the OK button to clear the message To avoid this problem try the following solutions 1 Adjust the paper guides in the tray Make sure the front paper guide is pushing the paper against the back edge of the tray 2 Use paper that meets HP specifications Store paper unopened in its original packaging 3 Use the product in an area that meets the environmental specifications for this product Print failure press OK If error repeats turn off then on ENWW Description The product cannot process the page Recommended action Press the OK button to continue printing the job but output might be affected It the error persists turn the power off and then on Resend the print job Interpret control panel messages 159 Rear door open Description The product rear door is open Recommended action Close the door Remove shipping lock from lt color gt cartridge Description A toner cartridge shipping lock is installed Recommended action Pull the orange tab to remove the shipping lock fro
195. ure that the telephone cord from the product is plugged directly into the wall telephone jack Check for a dial tone on the phone line by using the Start Fax button Unplug the product telephone cord from the wall plug in a telephone and then try making a voice call 114 Chapter 6 Fax ENWW Unplug the telephone cord from both the product and the wall and then replug the cord Make sure that you are using the telephone cord that came with the product Plug the product phone cord into a jack for another phone line Check the phone line by using the Run Fax Test option from the Service menu on the control panel a From the Home screen touch the Setup Y button Open the Service menu c Open the Fax Service menu d Select the Run Fax Test item The Fax is busy message appears Try sending the fax again Call the recipient to ensure that the fax machine is on and ready Check that you are dialing the correct fax number Check for a dial tone on the phone line by using the Start Fax button Make sure that the phone is working by disconnecting the product plugging in a telephone to the phone line and making a voice call Plug the product phone cord into a jack for another phone line and try sending the fax again Try a different phone cord Send the fax at a later time If the error persists contact HP See www hp com support icolorm27 6series or the support flyer that came in the product box The No fax answer messa
196. urned on and have power Also make sure that the wireless radio in the product is turned on Verify that the service set identifier SSID is correct Print a configuration page to determine the SSID If you are not sure the SSID is correct run the wireless setup again With secured networks verify that the security information is correct If the security information is incorrect run the wireless setup again It the wireless network is working correctly try accessing other computers on the wireless network If the network has Internet access try connecting to the Internet over a wireless connection Verify that the encryption method AES or TKIP is the same for the product as it is for the wireless access point on networks using WPA security Verify that the product is within the range of the wireless network For most networks the product must be within 30 m 100 ft of the wireless access point wireless router Verify that obstacles do not block the wireless signal Remove any large metal objects between the access point and the product Make sure poles walls or support columns containing metal or concrete do not separate the product and wireless access point Verify that the product is located away from electronic devices that might interfere with the wireless signal Many devices can interfere with the wireless signal including motors cordless phones security system cameras other wireless networks and some Bluetooth devices
197. utton This test verifies that the phone cord is connected to the correct port and that the phone line has a signal The product prints a report with the results Decrease the fax speed Ask the sender to resend the fax Turn off error correction mode Ask the sender to resend the fax NOTE Turning off error correction mode can reduce the quality of the fax image Connect the product to a different phone line If the error persists contact HP See www hp com support ljcolorm276series or the support flyer that came in the product box ENWW Control panel message Fax Send error Fax storage is full Canceling the fax receive Fax storage is full Canceling the fax receive Fax storage is full Canceling the fax send Description An error occurred while trying to send a fax During the fax transmission the product ran out of memory Only the pages that fit into memory will be printed The amount of available memory for storing faxes is insufficient to store an incoming fax During the fax job the memory filled All pages of the fax have to be in memory for a fax job to work correctly Only the pages that fit into memory were sent Recommended action Try resending the fax Try faxing to another fax number Check for a dial tone on the phone line by touching the Start Fax button Check that the telephone cord is securely connected by unplugging and replugging the cord Make sure
198. vanced Printing Shertouls Paper Quality Effects Finishing Color Services Color Options Automatic Pirk in Grayscale F HP EasyCotor Color Themes AGB color Default sIGB Abou Cancel Apply ENWW Color printing A3 Change color options Windows 1 From the software program select the Print option 2 Select the product and then click the Properties or Preferences button 3 Click the Color tab 4 Click the Automatic or Manual setting e Automatic setting Select this setting tor most color print jobs e Manual setting Select this setting to adjust the color settings independent from other settings NOTE Changing color settings manually can impact output HP recommends that only color graphics experts change these settings 5 Click the Print in Grayscale option to print a color document in black and shades of gray Use this option to print color documents for photocopying or faxing You can also use this option to print draft copies or to save color toner 6 Click the OK button Print ud lt Printer Nave a Status Idle l Find Printer Type HP LaserJet CM1410 Series PCL 6 where LPT1 Print to File Comment Manual duplex Page range Copies All Number of copies 1 Current page Selection Pages LP LP Z Collate Enter page numbers and or page ranges F F separated by commas For example 1 3 5 12 Print what Document Zoom Pages p
199. ver when using a USB connection The printer driver is not listed in the Print amp Fax list 1 Make sure that the product GZ file is in the following hard drive folder Library Printers PPDs Contents Resources If necessary reinstall the software 2 Ifthe GZ tile is in the folder the PPD tile might be corrupt Delete the file and then reinstall the software The product name does not appear in the product list in the Print amp Fax list 1 Make sure that the cables are connected correctly and the product is on 2 Print a configuration page to check the product name Verify that the name on the configuration page matches the product name in the Print amp Fax list 3 Replace the USB or network cable with a high quality cable The printer driver does not automatically set up the selected product in the Print amp Fax list 1 Make sure that the cables are connected correctly and the product is on 2 Make sure that the product GZ file is in the following hard drive folder Library Printers PPDs Contents Resources If necessary reinstall the software 3 Ifthe GZ file is in the folder the PPD tile might be corrupt Delete the file and then reinstall the software 4 Replace the USB or network cable with a high quality cable ENWW Solve product software problems with Mac OSX 207 A print job was not sent to the product that you wanted 1 2 Open the print queue and then restart the print job Another product
200. wer failure occurs Flash memory can maintain its data for years without power applied Fax from the flatbed scanner 1 Place the document face down on the scanner glass From the Home screen touch the Fax button Use the keypad to type the fax number Touch the Start Fax button Ce The product prompts you to confirm that you are sending from the scanner glass Touch the Yes button 6 The product prompts you to load the first page Touch the OK button EN WW Use fax 95 The product scans the first page and then prompts you to load another page If the document has multiple pages touch the Yes button Continue this process until you have scanned all the pages When you have scanned the last page touch the No button at the prompt The product sends the fax Fax from the document feeder 96 Insert the originals into the document feeder face up NOTE The document feeder capacity is up to 35 sheets of 75 g m or 20 lb media CAUTION To prevent damage to the product do not use an original that contains correction tape correction fluid paper clips or staples Also do not load photographs small originals or fragile originals into the document feeder Adjust the paper guides until they are snug against the paper From the Home screen touch the Fax button Use the keypad to type the fax number Touch the Start Fax button Chapter 6 Fax ENWW Use speed dials and group dial entries
201. you install a new toner cartridge 1 From the Home screen on the control panel touch the Setup button 2 Open the following menus e System Setup e Supply Settings e Black Cartridge or Color Cartridges e Very Low Setting 3 Select one of the following options e Select the Continue option to set the product to alert you that the toner cartridge is very low but to continue printing e Select the Stop option to set the product to stop printing including printing faxes until you replace the toner cartridge e Select the Prompt option the default option to set the product to stop printing including printing faxes and prompt you to replace the toner cartridge You can acknowledge the Print when a toner cartridge is at estimated end of life 139 prompt and continue printing The customer can choose to be prompted in 100 pages 200 pages 300 pages 400 pages or never The default setting is to prompt in 100 pages This option is provided as a customer convenience and is not an indication these pages will have acceptable print quality e On the Color Cartridges menu only select Print Black to alert you when the toner cartridge is very low but to continue printing in black only When the product is set to the Stop option there is some risk that faxes will not print after the new cartridge is installed if your product has received more faxes than the memory can hold while stopped When the product is set to the Prompt option

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