Cavalry Retriever Pro
Contents
1. Level IM Instruction Manual EN CAHDDZBU3C ZB USB 3 0 Duplicator Dock Cavalry the names of series and the Cavalry logo are registered trademarks of Cavalry Storage All other trademarks or registered trademarks are the property of their respective owners When referring to hard drive capacity one gigabyte or GB equals one billion bytes and one terabyte or TB equals one trillion bytes Your computer s operating system may use a different standard of measurement and report a lower capacity In addition some of the listed capacity is used for formatting and other functions and thus will not be available for data storage Actual quantities will vary based on various factors including file size file format features and application software Cavalry reserves the right to change without notice product offerings or specifications Cavalry Storage Inc 555 East Easy St Simi Valley CA 93065 805 426 1000 Table of Contents CHAPTER 1 GETTING STARTED 1 eeeeeet teen etes totns etna tentato see en sene Features and ADpLICHUOD esee vieeur een ue SE RN Up n erenanenseccwavenceaaneseeereasbetsncuaeevensenciers Specifications aceite XR UDREEANU EAR IER Ee System E UE P kag CTU ua esp cen op isa todos M sd EE Valck Uus DU Mrd sha DV TE Re ROAD Run up EEEE ONG Prod ct Part ICING ALON eese ite a EMFa DRY NE REXVPU A HURRY PO DR NR AN dS S IR RE Your Disk Management Utility EE CHAPTER 2 INSTALLATION GUIDE ciesscistir a tr2. an t find it after this you probably have a malfunctioning drive I can see my drive on my motherboard but not in the dock If this is the case there may be a problem with the USB port on your computer Try connecting the dock to a different computer If it shows up there you probably have a bad port on the original computer If it doesn t you may have a faulty dock In that case please contact Customer Support by email or phone in the Contact Us section lt I see the drive in my disk management application but not on My Computer Desktop This is usually because the drive was not initialized using the procedure described in Installation Steps It may also mean that the drive is recognized by your computer but uses a different file system from another OS You would then need to remove all the data from it and then format it as described in Installation Steps Windows users may need to go to Disk Management and right click the white box next to your drive H and select Change Drive Letter or Path This will allow you to access the drive under Computer or My Computer ZG I keep getting the Device Can Perform Faster message This means that your computer does not support USB 3 0 You will need to purchase an adapter card that allows you to use the USB 3 0 protocol Our authorized parts retailer sells an excellent card for just this purpose Please contact us by email or phone and we will direct you to the part you need My drive d
3. eight 0 65 Ibs gu PACKAGE CONTENTS vo 2 Bay Dock ve USB 3 0 Cable 4 Power Adapter Note Hard drives are not included unless you have purchased a bundle Bundle contents vary Speed of dock is limited to the maximum speed of the hard drive in use N Z APPLICATIONS With the price of hard disks falling at ever faster rates it has become common for avid computer users to have multiple disks containing backups of valuable data The EN CAHD D2BU3C ZB Duplicator Dock allows you to access and backup your valuable data quickly and accurately on multiple operating systems without a host PC The convenient desktop dock format means you ll never have to open up your computer case in order to install new drives The hot swappable dock design allows you to cycle through as many disks as you like in mere seconds all without ever restarting your PC or Mac VY SYSTEM REQUIREMENTS OS Compatibility Windows 7 Vista XP 2000 Mac OS X 10 3 Hardware Requirements USB 3 0 or USB 2 0 Port Hard Drive Requirements 3 5 Desktop or 2 5 Notebook Internal Hard Drive with SATA II Interface Operating Environment Temperature Operating 41 131 F Non Operating 40 149 F Relative Humidity Operating 8 90 RH non condensing Non Operating 5 95 RH non condensing EN CAHDD2BU3C ZB 1 GETTING STARTED CHAPTER Y PRODUCT PART IDENTIFICATION Power LED 2 HDD Sta
4. ernal storage devices and allows you to access each disk in each bay separately New disks usually need to be formatted partitioned or initialized Older disks with data already on them will usually appear ready to be used within My Computer Although occasionally an older disk may need to have a new drive letter assigned Windows users before they can be used All of these functions must be performed within your disk management utility A Open up the disk management utility of your specific OS This will be the only control interface for your EN CAHDD2BU3C ZB For more info on the functions of your specific disk management utility go to http www cavalrystorage com manuals aspx B Wait for your drive s which you should have just inserted to appear in your disk management utility If the drives are blank unallocated or have been formatted on a different operating system they will need to be partitioned and formatted before they can be used C Windows users will need to check the disk number and see if a drive letter has been assigned for their drive s You can verify your drive by checking that the listed capacity for that disk is close to that of the quoted drive size D Mac users will need to check for their drive s in the left hand column of Disk Utility Cavalry drives will usually be listed as a DMI drive of a size very close to the quoted capacity E Example A 1 TB size drive will appear as a 931 51 GB
5. here will be a row listing operations you can perform on your drive Select Partition C Now select Volume Format Mac OS Extended Journaled D Click Options and select Apple Partition Map E Click Partition F Check for your drive in Computer and or the Desktop Enjoy your new drive EN CAHDD2BU3C ZB 5 SUPPORT CHAPTER Y HDD LED STATUS CODES Status HDLED 1 Light HD LED 2 Light HD 2 attached OK Off Gren Note Always switch USB cables as your first troubleshooting step for all of the situations below We suggest that you simply unplug your USB printer cable and plug it straight into your dock putting your original cable aside That allows you to use a known working cable and a known working USB port on your computer and eliminate those possibilities before you even begin Duplication Disk 1 Failure Red Green Duplication Disk 2 Failure Green Red Zz TROUBLE SHOOTING s I can t see my drive s If you have followed all of the above steps and your drive is operational you should see it in your disk management utility If you can t then check the dock using a known working drive in the same slot If that drive appears when inserted into the same slot the previous drive may be defective If you don t have another drive plug the drive in question into your computer s motherboard Look for it in your disk manager application If you still c
6. i ean tene iso Re n PER ee ES fustallanon OUI eege Installation St p I RE Tins tall tio Step PAP Initialization Step 3 eet CHAPTER 3 SUPPORT W HDD LED Status Codes MT E Troubleshooting EE Warranty OHM AION y2csasivusccesenacendosanecsenneadeveliensssacmdneunsduenssnecouiaduasteseeswomnidebduasesunesss Contact Information eeeeeeeeeeeeeeeereeee ene nee nen ne nn hn nr nr rrr rrr rrr rr rene GETTING STARTED CHAPTER ee LE VY FEATURES Thank you for purchasing the Cavalry dual bay USB 3 0 Duplicator Dock The EN CAHDD2BU3C ZB was designed for security and ease of use The Plug and Play design means that there are no bothersome drivers to install or update The duplicator button allows users to make sector to sector copies of entire drives with the push of a button Up to 5 Gbit s Maximum Transfer Speed USB 3 0 USB 2 0 Support for Broad Multi OS Compatibility Up to 4 TB Total Capacity Dependant on OS JBOD and Duplicator Mode Hot Swappable 2 5 and 3 5 SATA II Drive Support Zei Ge Ze Ze Ze ete y c SPECIFICATIONS Model EN CAHDD2BU3C ZB lt Interfaces Internal 2 x SATA II External x USB 3 0 2 0 Up to 5Gbit s Power Supply 100 240v 50 60 Hz US International Auto Switching Configurations JBOD Just a Bunch Of Disks Disk Duplication Mode Dimensions 6 25 x 4 x 5 vr W
7. le you are setting up your dock and the disks within it How to Find Your Disk Management Utility Windows Navigate to Disk Management Start Menu gt right click My Computer gt select Manage 7select Disk Management Mac Click an empty space on your Desktop Then select from the top of the screen Go gt Utilities gt Disk Utility Seeing Your New Disk in the Disk Management Utility In Mac this is a pretty straight forward affair Just look at the left hand column and search for a newly added disk with the term DMI or USB in it s title Windows arbitrarily assigns a Disk Number to every new disk that is connected even if the disk does NOT show up in My Computer Disk 0 is always your system or C drive Your Cavalry drive will appear somewhere beneath Disk 0 It will be given a number like Disk 1 et al You will probably only be able to recognize it by its size which will be a little bit less than the quoted drive size If a connected disk does not appear here the disk is probably defective See the troubleshooting FAQ for details EN CAHDD2BU3C ZB 2 INSTALLATION GUIDE CHAPTER ES INSTALLATION OUTLINE Setup Your Dock JBOD Standard Installation Guide Disk Duplicator Installation Guide Initializing and Formatting Your Disks VY INSTALLATION STEPS STEP 1 SET UP YOUR DOCK For both MAC and PC A Connect the Cavalry power supply B Connect the USB cable to a p
8. lied war ranty of any kind for products with regard to performance merchantability or fitness for any particular purpose Further Cavalry Storage is not responsible for any defects in products loss or inaccuracy of data of any kind or for any direct indirect incidental or consequential damages resulting there from Packing and Shipping Any product sent to Cavalry Storage Inc for service or repair must be packed and shipped according to the Cavalry Storage standards and guidelines Please note that packages received which deviate from Cavalry Storage packing and shipping standards may be rejected Failure to comply with any of the above will result in delays and will ultimately result in a voided warranty Please contact customersup port cavalrystorage com if you have any questions REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE EXCLUSIVE REMEDY OF THE CONSUMER CAVALRY STORAGE SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THIS LIBRARY EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THIS LIBRARY IS LIM ITED IN DURATION TO THE DURATION OF THIS WARRANTY Some states do not allow the exclusion or limitation of incidental or consequential damages or allow limitations on how long an implied warranty lasts therefore the above limitation or exclusions may not apply In addition e
9. o complete With large volumes of data it may take hours During this time the drive LEDs on the front panel will blink continuously indicating that the duplication process is under way Check on page 6 for a detailed description of the LED codes H Once both drive LEDs have settled to a continuous non blinking solid green color the duplication process will be complete and it will then be safe to use or remove the drives I Now you can plug the USB cable back in Check for both disks in your disk management utility Windows users may need to assign a new drive letter in order to access the target disk within My Computer EN CAHDD2BU3C ZB 4 INSTALLATION GUIDE CHAPTER 3 STEP 3 INITIALIZING YOUR BLANK ARRAY There are two ways in which you can setup your Cavalry enclosure Each requires its own setup process Installation of an HDD that already has data on it e Installation of a blank HDD Installing an HDD with Data Already on It Windows A Once you ve found your drive in Disk Management using the Initial Setup Guide take note of the Disk Number B Right click the white horizontal rectangle next to the disk number of your drive C Select the Change Drive Letter or Path option Follow the Wizard carefully and take note of the drive letter assigned to your Cavalry enclosure D Look for your drive letter in My Computer and begin using it as normal Mac OS X 10 4 07 A Once you have found your disk in Disk Utili
10. oesn t seem to fit This is probably because you are using an obsolete IDE drive Our authorized parts retailer sells an enclosure made especially for IDE Please contact us by email or phone and we will direct you to the enclosure s that supports IDE drives de If my dock is Hot Swappable why do I need to power it down before removing the drives Technically you don t But if you remove a drive while it is being accessed by an application or some unseen system process you run a high risk of damaging your drive and at the very least loosing data This is why we recommend that you be in the habit of powering off the drive It s one more thing to do that may remind you to close any open applications first e How do I create a drive that can be used on both Mac and Windows You need to format a drive specifically with the FAT32 file system This can most easily be done on a Mac in Disk Utility Just select the drive you want to use Then select Erase gt MS Dos Fat gt Erase Once created this disk will be usable by both operating systems t But I can see my Windows disk on my Mac or vice versa Yes you can often see a Windows disk on a Mac or a Mac disk on Windows You may even be able to pull files off of it But you won t be able write to that disk unless it 1s formatted to FAT32 This goes both ways EN CAHDD2BU3C ZB 6 SUPPORT CHAPTER g WARRANTY INFORMATION Cavalry Storage Inc Cavalry Storage warrants all ne
11. ort on your computer that you have used recently and know to work well Take this time to temporarily eject and disconnect any other external storage devices you have This will make it easier to find your new Cavalry dock Gi e Ro mS C Insert the hard drives that you are going to UP L use into the dock Make sure that you handle them very carefully Check that they are firmly inserted into the dock Be sure that you never touch any exposed circuitry or data ports on the drive or the dock Hard drives are very fragile devices D Proceed to the Installation Guides below depending on the RAID Mode of your choice Note Take a moment to label your power supply with the Cavalry Model of your unit A piece of light colored masking tape or an address label works great and can save you tons of time and frustration down the road Just make sure it is attached well Note Depending on the drives used when powering on allow up to 30 seconds for both drives to spin up to speed Note Ensure a proper connection when inserting a drive by putting it straight down and not tilting it If a drive is not being detected turn off the dock then remove and re insert the drive Caution Removing the hard drives from the dock while it is on may result in data loss EN CAHDD2BU3C ZB 3 INSTALLATION GUIDE CHAPTER STEP 2 JBOD Standard Guide a JBOD means Just a Bunch Of Disks It is the default setting of most ext
12. tus LED 3 Duplicator Button 4 USB 3 0 Port USB 2 0 1 1 5 DC Power Input 12V 6 Power Button VY DESCRIPTION OF DOCK MODES The EN CAHDD2BU3C ZB is capable of two modes of operation dual bay hot swappable dock and disk duplicator All of the necessary setup functions are performed using the disk management utility of your OS Dual Bay Hot Swappable Dock Allows you to access multiple disks in rapid succession d Disk Duplicator Allows you to make an exact sector to sector copy of a disk with pre existing data on it all without the need for a host PC The key to smooth and efficient use of your Cavalry Duplicator Dock lies in the correct usage of your disk management utility P YOUR DISK MANAGEMENT UTILITY In Windows they call it Disk Management In Mac they call it Disk Utility Despite having different names and appearances both Windows Disk Management and Mac Disk Utility do basically the same thing they allow you to create modify and delete any storage volume connected to your computer In order to get the most out of your Duplicator Dock you will need to become intimately familiar with your disk management utility We have included a detailed glossary of the terms as well as explanations of the functions and procedures you will need to understand on our website http www cavalrystorage com manuals aspx It s generally a good idea to keep your disk management utility continuously open whi
13. ty using the Initial Setup Guide click on the first entry for your Cavalry drive the one closest to the top B This will show you what file system the drive contains at the bottom of the Disk Utility window C If the disk is unresponsive you may need to perform First Aid and repair the file system of the disk You may also need to Partition it for use with Mac Be careful partitioning will erase your data D If you still decide to partition your disk refer to the Mac Initialization guide below Initializing Your Blank HDDs Windows A Once you ve found your drive in Disk Management using the Initial Setup Guide right click the disk number and then select the Initialize option B Select MBR Primary Partition and NTFS for XP or for drives that are smaller than 1 TB For later versions of Windows 7 and Vista select GPT GUID and NTFS for drives that are larger than 1 TB Caution GPT GUID is not compatible with XP C Let Windows select a drive letter as well as the rest of the options Then press Finish Double check that Windows assigned a drive letter to your new drive s Otherwise you will not see the drive s in My Computer D Now look for your drive letter s in My Computer Enjoy your new drive Mac OS X 10 4 07 A Once you ve found your drive in Disk Utility using the Initial Setup Guide click on the first entry for your Cavalry drive the one closest to the top B On the right t
14. volume F Once you have verified that your disks have the correct file systems and have been assigned drive letters Windows only you can proceed to Initializing and Formatting Your Disks or proceed to the Disk Duplicator Installation Guide below 1f you need to duplicate a disk with data on it 2 STEP 2 Disk Duplicator Guide Before you try to duplicate a drive you first need to check which drive has data on it check the health of the source and target drives and make sure each drive is plugged into the correct drive bay Otherwise you may accidentally erase the data drive You can do all of these things using the JBOD guide above A Once you have verified the presence and health of both drives within your disk management utility turn the dock off and proceed to the next step B Unplug the USB cable from the dock only The duplication procedure will fail if the USB cable is not unplugged first C Insert the source drive into slot 1 This must be the drive containing the data you wish to copy D Power the dock back on E Insert a blank or unallocated disk of equal or greater size into slot 72 This will be the target disk which will contain an exact duplicate of the data contained on the source disk Warning The target disk will automatically be erased before it can copy the data from the source disk F Press and hold the Duplicate button for three seconds This will begin the disk duplication process G Wait for the process t
15. w equipment manufactured by Cavalry Storage including any accessories in cluded with its products and sold by an authorized distributor or authorized reseller against defects in material or workmanship for one 1 year from the product s original date of purchase as follows Damaged Goods or Non functional Products Upon receipt of Cavalry Storage product if product is shown to be defective by no fault of the customer Cavalry Storage will replace or repair the product at no cost to the customer Freight Costs Customers are responsible for all freight costs to Cavalry Storage s service centers Cavalry Storage and its service centers are not responsible for products lost during shipping to its facilities Data Recovery Data recovery defined as the retrieval of data from a damaged or corrupted drive is not included in Cavalry Storage s warranty Should customers need data recovery please consult an independent service provider Warranty Disclaimer This warranty covers only hardware This warranty does not cover damage due to accident misuse abuse neg ligence or modification to any part and or accessory of Cavalry Storage products This warranty does not cover damage due to improper operation or maintenance connection to improper power supply or attempted repair by person s or facilities unauthorized by Cavalry Storage to service or upgrade the product This warranty does not cover consumables Cavalry Storage makes no expressed or imp
16. xtended service contracts with Cavalry Storage or an authorized Cavalry Storage service facility will affect the limitation on an implied warranty accordingly This warranty gives you specific legal rights and you may have other rights that vary from state to state Please go to http www cavalrystorage com rma aspx for more warranty details g CONTACT INFORMATION Phone 800 238 4453 toll free USA only 805 426 1000 Email customersupport cavalrystorage com Website www cavalrystorage com EN CAHDD2BU3C ZB 7
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