Western Digital My Passport Studio
Contents
1. Set Security Security on this drive has not been enabled Secure your drive to keep others from accessing your files Choose a password W WARNING E Veri ssword WD cannot retrieve your password Spe If you forget your password you will permanently lose access to your Password hint data CJ understand C Enable auto unlock for user MYDESKTOP Save Security Settings 2 Ifyou have more than one supported My Passport drive connected to your computer select the one that you want to create a password for 3 Type your password in the Choose a password box using up to 25 characters 4 Retype your password in the Verify password box LOCKING AND UNLOCKING THE DRIVE 12 MY PASSPORT STUDIO USER MANUAL 5 Type a hint to help remember your password in the Password hint box 6 Select the Enable auto unlock for user check box if you want WD Security to remember your user name and password for the selected drive and automatically unlock the drive for you on this computer Important If you select the Enable auto unlock for user check box the first time you restart your computer or disconnect and reconnect the drive after creating a password your operating system requests permission to allow the WD Security software to access your password WDSecurityHelper app wants to use your po confidential information stored in B WX40A7953701 in your keychain The authenticity of WDSecurityHelper app2. Contacting WD Technical Support When contacting WD for support have your WD product serial number system hardware and System software versions available North America Asia Pacific English 800 ASK 4WDC Australia 1 800 42 9861 800 275 4932 China 800 820 6682 65 62430496 Spanish 800 832 4778 Hong Kong 800 6008 6008 India 1 800 11 9393 MNTL 1 800 200 5789 Reliance 011 26384700 Pilot Line Europe toll free 00800 ASK4 WDEU Indonesia 803 852 9439 00800 27549338 Japan 00 531 650442 Korea 02 703 6550 Europe 31 880062100 Malaysia 800 6008 6008 1 800 88 1908 65 62430496 Middle East 31 880062100 Philippines 1 800 1441 0159 Africa 31 880062100 Singapore 800 6008 6008 800 608 6008 65 62430496 Taiwan 800 6008 6008 65 62430496 Toll free number is available in the following countries Austria Belgium Denmark France Germany Ireland Italy Netherlands Norway Spain Sweden Switzerland United Kingdom MY PASSPORT STUDIO USER MANUAL Table of Contents WD Service and Support se ansci ospea nadadaan ehh ii Accessing Online Support eassa ssaa unaa na k reaa eee eee ii Contacting WD Technical Support 0 2 0 ete ii About Your WD Drive sss sss ax hor Rr RERO OR tees seen 1 gU mc Tr 1 Miseni c PP 2 Optional Accessories 2 0 0 0 000 ehh hh 2 Operating System Compatibility arere llle 3 Disk Drive Format iue e Biden Seow Rede Ire etre lace eb Re REGN wae Dn ce RUM E Ros aa 3 Physical
3. cannot be verified Do you want to allow access to this item b Details Always Allow 3 Deny X Alow Click Always Allow to avoid this dialog in the future 7 Read the warning about the possibility of data loss if you forget your password Click the I understand check box to signify that you accept the risk 9 Click Save Security Settings to save your password and enable hardware encryption for your drive CAUTION After creating a password the drive remains unlocked for as long as you continue your current work session Then WD Security Locks the drive when you shut down your computer disconnect your drive or your computer goes into the sleep mode Requires you to type your password to unlock the drive when you restart your computer or reconnect your drive UNLESS you selected the Enable auto unlock for user check box when you created your password Unlocking the Drive After you have created a password to keep others from accessing the files on your drive unless you selected the Enable auto unlock for user check box you will have to type your password to unlock the drive whenever e You shut down and restart your computer You disconnect and reconnect the drive to your computer e Your computer exits the sleep mode You will have to do this even if you do not have the WD Security software installed on your computer In each case WD Security replaces the desktop icon for your
4. Description ese E teas nme dex cron me UE Re bans eda p du 3 Power Activity LED sas ams iss eae de eta DD DEDO hese Rud s p a q Sa 4 FireWire 800 Interface as eso esce E tr nae ca a oem aw tn a n RO ac RC De x Da SA e i E 4 USB 2 0 Interface sns sina eaeque ert Vereor eds a DRDS a 4 Registering the DIVE is iss ele RAW ERE DD OE EEAS SEE EF CREER ED 4 Handling Precautions os scsi crina 0 000 cee eee een 4 Connecting the Drive and Getting Started 5 Connecting the Drive selle lla mae hem Rx ee AUR EE NR ch RR A d Rod oid 5 Enhancing Performance with WD TURBO 00 0 cee eee eren 6 Installing the WD Security Software slsseeeeeeee re 8 Installing the WD Drive Utilities Software l llllee BRA 10 Locking and Unlocking the Drive lleleeeee 12 Password Protecting the Drive llle ere 12 Unlocking the Drive iss deve ek REED ERGO ERR EY ERR AUD EGRE ENEN ewes 13 Unlocking the Drive with WD Security or WD Drive Utilities llle 14 Unlocking the Drive with the WD Drive Unlock Utility lle 15 Changing Your Password lisse rn 16 Removing Password Protection llle 17 Managing and Customizing the Drive 18 Checking Drive Health scese sears 00 2 ees 19 Setting the Drive Sleep Timer 2 0 0 RR m eh 20 Erasing the Dives fetes dete dees SUPR ties DD da ined gee ee eee wee 21 Using the Drive
5. Erase Function 0 00 c ee eee 21 Using the Drive Unlock Utility 0 00 00 ee eee 22 Registering the Drive 00 00 ce e 24 Safely Dismounting the Drive 1 0 0 eh 25 Restoring the WD Software and Disk Image 0c eee et eee 25 Using the Drive with Windows leeren 26 Reformatting the Drive 2 000 eee es 26 Restoring the WD Software and Disk Image sellers 26 Troubleshooting 2554s uana naa RR ER da RR REEF 27 Installing Partitioning and Formatting the Drive llle 27 Frequently Asked Questions lille 27 TABLE OF CONTENTS iii MY PASSPORT STUDIO USER MANUAL Compliance and Warranty Information 29 Regulatory Compliance gt serrer sutis 00 cee eee ees 29 FCC Class B Information 2240 se pex pese pede ERR PR owe NE Rx GIGS a dar E 29 ICES 003 NMB 003 Statement 0000 cee tenets 29 Safety Compliance iss seek b E ERE DEAE RE DERE ewe eek A Ee eee oe 29 CE Compliance For Europe 0000s 29 KC Notice Republic of Korea only sslsseseseee III 30 Environmental Compliance China llle 30 Warranty Information isi ke Stet oed gated ree e ea be Oe ka eed Bsp Rss 30 Obtaining Service is Pea aren ad RE Re q e Ree Rb RC gx a cR RC DDR TER OR URS CR n 30 Limited Warranty 2 ce dere zx PES Roe DR eae t cca ee Era Ea a de dr 30 GNU General Public License GPL lleesee
6. My Passport drive with the WD Unlocker virtual CD VCD icon WD Unlocker LOCKING AND UNLOCKING THE DRIVE 13 MY PASSPORT STUDIO USER MANUAL The WD Unlocker virtual VCD provides the WD Drive Unlock utility that you can use to unlock the drive Or you can use either the WD Security or the WD Drive Utilities application to unlock the drive Unlocking the Drive with WD Security or WD Drive Utilities Whenever you shut down and restart your computer or disconnect and reconnect the drive to your computer starting either the WD Security or WD Drive Utilities application displays the Unlock Drive dialog E Uniock Drive To continue you must unlock your My Passport drive Please provide your password Password gt Password hint Unlock Drive 9 This happens either e Automatically if you only have the one locked My Passport drive connected to your computer e When you select the locked drive on either the WD Security or WD Drive Utilities screen if you have more than one supported My Passport drive connected to your computer To unlock the drive 1 If you do not see the Unlock Drive dialog click either e Go Applications gt WD Security e Go gt Applications gt WD Drive Utilities 2 If you have more than one supported My Passport drive connected to your computer select the one that is locked to display the Unlock Drive dialog 3 Onthe Unlock Drive dialog a Type your password in
7. Software no warranty is provided to the extent permitted by applicable law and 4 a copy of the GPL is included herewith may be obtained at hitp www gnu org and may also be found at http support wdc com download gpl Modification of or tampering with the Software including but not limited to any Open Source Software is solely at your own risk Western Digital is not responsible for any such modification or tampering Western Digital will not support any product in which you have or have attempted to modify the Software supplied by Western Digital COMPLIANCE AND WARRANTY INFORMATION 31 Index B Box contents 2 Cc Cables 2 CAUTION about erasing the drive 21 about lost passwords 12 about preventing data loss when dis connecting 25 about your unlocked drive 13 16 China RoHs 30 Compatibility with operating systems 3 Compliance 29 Converting drive format 27 Creating a password 12 D Disconnecting the drive 25 Disk image downloading and restoring 25 26 Drive diagnostics and status checks 19 erase 21 formats 3 handling precautions 4 sleep timer 20 Drive settings drive erase 19 21 registration 19 24 security 12 sleep timer 19 20 E Environmental compliance China 30 Erase Drive dialog 21 Erasing the drive 21 CAUTION about erasing the drive 21 F FCC Class B information 29 Full media scan 19 G GNU general public license 31 GPL software 31 H Handling precautions 4 Hardware 2 MY PASSPORT STUD
8. it easy for you to manage and customize your drive for the best possible performance e Diagnostics Run diagnostics and status checks to make sure your drive is working properly e Sleep Timer Turn your drive off during extended periods of inactivity to conserve power and extend the life of the drive Drive Erase Erase all of the data on the drive including your password if you have one Registration Register your drive to receive free technical support during the warranty period and find out about software updates product enhancements and price discount opportunities Soa WD Drive Uti gt My Passport Studio 596 2 GB My Passport Ooo O T Perform a SMART Self Monitoring Analysis and Reporting Technology status check to predict a potential drive failure This status check completes within a second or two SMART Status oe Sleep Ti tal SOP ICN Perform a quick drive self test This test typically takes up to 2 minutes to complete Perform a full media scan to detect bad sectors This test could take hours for large drives Registration Complete Drive Test 3 Drive Erase Quick Drive Test at Cx Figure 4 WD Drive Utilities Screen MANAGING AND CUSTOMIZING THE DRIVE 18 MY PASSPORT STUDIO USER MANUAL On the WD Drive Utilities screen IF you wantto THEN click AND see Run drive diagnostics and status Diagnostics Checkin
9. maximum flexibility you can also connect your drive via the USB 2 0 port on your computer Planet friendly We designed a small box from recycled materials to minimize waste We encourage you to recycle it Important For the latest WD product information and news visit our website at www westerndigital com For the latest software firmware and product documentation and information go to http support wdc com downloads ABOUT YOUR WD DRIVE 1 MY PASSPORT STUDIO USER MANUAL Kit Contents As shown in Figure 1 your My Passport Studio drive kit includes the following My Passport Studio ultra portable hard drive FireWire 800 cable USB micro cable e Quick Install Guide e WD Security and WD Drive Utilities software included on the drive My Passport Studio Ultra portable Hard Drive USB Micro Cable Quick Install Guide Figure 1 My Passport Studio Drive Kit Contents Optional Accessories You can use the following accessories with the My Passport Studio drive e Replacement or additional FireWire 800 cables or USB micro cables e A special USB cable that might be needed for computers with limited bus power For information about optional accessories for this product visit US www shopwd com or www wdstore com Canada www shopwd ca or www wdstore ca Europe www shopwd eu or www wdstore eu All others Contact WD Technical Support in your region For a list of Technical Support contacts
10. password to unlock the drive when you restart your your computer goes into the sleep mode computer or reconnect your drive UNLESS you selected the Enable auto unlock for user check box when you changed your password LOCKING AND UNLOCKING THE DRIVE 16 MY PASSPORT STUDIO USER MANUAL Removing Password Protection To remove password protection from your drive 1 Click Go Applications WD Security to display the WD Security screen Change Security dialog LOOO WOSeuiy My Passport Studio 596 2 GB My Passport Security on this drive has been Remove security enabled Enable auto unlock for user To change your current security MYDESKTOP settings please enter your password Change Password below Password b Password hint k Update Security Settings 2 If you have more than one supported My Passport drive connected to your computer select the one that you want to remove password protection from 3 Type your password in the Password box 4 Select the Remove security option 5 Click Update Security Settings LOCKING AND UNLOCKING THE DRIVE 17 MY PASSPORT STUDIO USER MANUAL Managing and Customizing the Drive This chapter includes the following topics Checking Drive Health Setting the Drive Sleep Timer Erasing the Drive Registering the Drive Safely Dismounting the Drive Restoring the WD Software and Disk Image The WD Drive Utilities software see Figure 4 makes
11. the Password box b Click Unlock Drive LOCKING AND UNLOCKING THE DRIVE 14 MY PASSPORT STUDIO USER MANUAL Unlocking the Drive with the WD Drive Unlock Utility Whenever you connect your password protected drive to a computer that does not have the WD Security or WD Drive Utilities software installed you can use the WD Drive Unlock utility to unlock the drive there The Drive Unlock utility is on a virtual CD drive that appears on your desktop display To unlock the drive 1 Double click the WD Unlocker virtual CD icon on your desktop WD Unlocker 2 Double click the Drive Unlock application on the screen that appears 800 a WD Unlocker c 2 WD Drive Unlock app The WD Drive Unlock utility screen displays 00 ive U Name My Passport Studio Serial WXAOAB9C6017 Size 640 1 GB Your My Passport drive is locked To unlock your drive please enter the drive password below Password Lc gt Password hint Unlock Drive 3 On the WD Drive Unlock utility screen a Type your password in the Password box b Select the Enable auto unlock for user check box if you want WD Drive Unlock to remember your user name and password for the drive and automatically unlock the drive for you on this computer Click Unlock Drive At the Your drive is now unlocked prompt click Exit to close the WD Drive Unlock utility screen LOCKING AND UNLOCKING THE DRIVE 15 MY P
12. visit support wdc com and see Knowledge Base answer ID 1048 ABOUT YOUR WD DRIVE 2 MY PASSPORT STUDIO USER MANUAL Operating System Compatibility Your My Passport Studio drive is compatible with the following operating systems Mac OS X Windows Leopard e Windows XP e Snow Leopard e Windows Vista e Lion e Windows 7 The WD Security and WD Drive Utilities software is compatible with the following operating systems Mac OS X e Leopard e Snow Leopard e Lion Compatibility can vary depending on hardware configuration and operating system For highest performance and reliability always install the latest software update and service pack SP For Mac computers go to the Apple menu and select Software Update For Windows computers go to the Start menu and select Windows Update Disk Drive Format Your My Passport Studio drive is formatted as a single HFS J partition for Mac OS X operating systems If you want to use the drive with a Windows computer see Reformatting the Drive on page 26 and Troubleshooting on page 27 Physical Description As shown in Figure 2 the My Passport Studio drive has e A power activity LED e Two FireWire 800 interface ports e A USB 2 0 interface port Power Activity LED FireWire 800 Interface Ports USB 2 0 Interface Port e lt Ss Figure 2 My Passport Studio Drive ABOUT YOUR WD DRIVE 3 MY PASSPORT STUDIO USER MANUAL Power Activity LED Th
13. ASSPORT STUDIO USER MANUAL Changing Your Password To change your password 1 o mm Click Go Applications WD Security to display the WD Security screen Change Security dialog 6 0 WD Security My Passport Studio 596 2 GB My Passport Security on this drive has been Remove security enabled Enable auto unlock for user To change your current security MYDESKTOP settings please enter your password Change Password below Password b Password hint Update Security Settings Qo If you have more than one supported My Passport drive connected to your computer select the one with the password that you want to change Type your current password in the Password box Select the Change password option Type your new password in the Choose a password box using up to 25 characters Retype your new password in the Verify password box Type a hint to help remember your new password in the Password hint box Select or clear the Enable auto unlock for user check box to signify whether you want WD Security to remember your user name and password for the selected drive and automatically unlock the drive for you on this computer Click Update Security Settings CAUTION After changing your password the drive remains unlocked for as long as you continue your current work session Then WD Security Locks the drive when you shut down your computer disconnect your drive or Requires you to type your
14. B 2 0 PCI adapter card Contact the card manufacturer for installation procedures and more information TROUBLESHOOTING 28 MY PASSPORT STUDIO USER MANUAL Compliance and Warranty Information This appendix includes the following topics Regulatory Compliance Environmental Compliance China Warranty Information Regulatory Compliance FCC Class B Information This device has been tested and found to comply with the limits of a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This unit generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio or television reception However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on you are encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna ncrease the separation between the equipment and the receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio television technician for help Any changes
15. D Drive Utilities software It includes the following topics Connecting the Drive Enhancing Performance with WD TURBO Installing the WD Security Software Installing the WD Drive Utilities Software Connecting the Drive To connect the My Passport Studio drive to your Mac computer 1 Turn on your computer 2 Connect the My Passport drive using either the USB micro cable or the FireWire 800 cable as shown in Figure 3 3 Verify that the My Passport icon displays on your desktop any PASSPORTI Using the USB Micro Cable Using the FireWire 800 Cable Figure 3 Connecting the My Passport Drive CONNECTING THE DRIVE AND GETTING STARTED 5 MY PASSPORT STUDIO USER MANUAL 4 The first time you connect your My Passport drive to your computer a message asks if you want to use the drive to back up with Time Machine Do you want to use MY PASSPORT to back up with Time Machine Time Machine keeps an up to date copy of everything on your Mac It not only keeps a spare copy of every file it remembers how your system looked so you can revisit your Mac as it appeared in the past 9 Cancel Use as Backup Disk a If you do not want to use the drive with the Time Machine software click Cancel b If you do want to use the drive with the Time Machine software click Use as Backup Disk The My Passport icon now displays as Either way your My Passport drive is now ready to use as an external storage d
16. IO USER MANUAL ICES 003 NMB 003 compliance 29 K Kit contents 2 L Limited Warranty 30 M Micro cables 2 O Operating system compatibility 3 P Password protecting your drive 12 CAUTION about lost passwords 12 Physical description 3 Precautions for handling 4 Product features 1 Product registration 4 Q Quick drive test 19 R Reformatting the drive 3 26 27 Register Drive dialog 24 Registering your drive 4 24 Registration drive setting 19 Regulatory compliance 29 Restoring the software disk image 25 26 RoHS 30 Run Diagnostics dialog 20 S Safety compliance 29 Service 30 Set sleep timer dialog 20 Setting the drive sleep timer 20 Sleep timer drive setting 19 SMART status check 19 Software GPL 31 System compatibility 3 U Unlocking the drive 13 from the virtual CD 15 with the WD Security software 14 without the WD Security software 15 W Warranty 30 WD Service 30 INDEX 32 Information furnished by WD is believed to be accurate and reliable however no responsibility is assumed by WD for its use nor for any infringement of patents or other rights of third parties which may result from its use No license is granted by implication or otherwise under any patent or patent rights of WD WD reserves the right to change specifications at any time without notice Western Digital WD the WD logo My Book and My Passport are registered trademarks and My Passport Essential My Passport Stud
17. My Passport Studio User Manual m AX 0 UV fe t E o e My p Stuay SPort Western Digital WD Service and Support Should you encounter any problem please give us an opportunity to address it before returning this product Most technical support questions can be answered through our knowledge base or e mail support service at http support wdc com If the answer is not available or if you prefer please contact WD at the best telephone number shown below Your product includes 30 days of free telephone support during the warranty period This 30 day period starts on the date of your first telephone contact with WD Technical Support E mail support is free for the entire warranty period and our extensive knowledge base is available 24 7 To help us keep you informed of new features and services remember to register your product online at http register wdc com Accessing Online Support Visit our product support website at http support wdc com and choose from these topics Downloads Download drivers software and updates for your WD product Registration Register your WD product to get the latest updates and special offers e Warranty amp RMA Services Get warranty product replacement RMA RMA status and data recovery information Knowledge Base Search by keyword phrase or answer ID e Installation Get online installation help for your WD product or software
18. at your computer is connected to the Internet 2 Click Go Applications WD Drive Utilities to display the WD Drive Utilities screen see Figure 4 on page 18 3 If you have more than one My Passport drive connected to your computer select the one that you want to register 4 Click Registration to display the Registration dialog First name Last name E mail address Required Field Preferred language f English HH M on ND including uct WD privacy policy Register Drive 5 On the Registration dialog a Type your first name in the First name box Type your last name in the Last name box Type your e mail address in the E mail address box Select your language in the Preferred language box 2 20 5 Select or clear the Yes want to receive communication check box to specify whether you want to receive e mail notifications about software updates product enhancements and price discount opportunities f Click Register Drive MANAGING AND CUSTOMIZING THE DRIVE 24 MY PASSPORT STUDIO USER MANUAL Safely Dismounting the Drive CAUTION To prevent data loss close all active windows and applications before shutting down or disconnecting the drive Use the My Passport icon to safely dismount the drive 1 Right or control click the My Passport icon on the desktop and select Eject MY PASSPORT Open Eject deir ai ii Get Info Duplicat
19. cturer for installation procedures TROUBLESHOOTING 27 O MY PASSPORT STUDIO USER MANUAL Why won t my computer boot when I connect my USB drive to the computer before booting Depending on your system configuration your computer may attempt to boot from your WD portable USB drive Refer to your system s motherboard BIOS setting documentation to disable this feature or visit http support wdc com and see Knowledge Base answer ID 1201 For more information about booting from external drives refer to your system documentation or contact your system manufacturer Why is the data transfer rate slow Your system may be operating at USB 1 1 speeds due to an incorrect driver installation of the USB 2 0 adapter card or a system that does not support USB 2 0 How do determine whether or not my system supports USB 2 0 Refer to your USB card documentation or contact your USB card manufacturer Note f your USB 2 0 controller is built into the system motherboard be sure to install the appropriate chipset support for your motherboard Refer to your motherboard or system manual for more information What happens when a USB 2 0 device is plugged into a USB 1 1 port or hub USB 2 0 is backward compatible with USB 1 1 When connected to a USB 1 1 port or hub a USB 2 0 device operates at the USB 1 1 full speed of up to 12 Mb s If your system includes a PCI slot you can achieve Hi Speed USB transfer rates by installing a US
20. e Make Alias Copy MY PASSPORT Clean Up Selection Label x ELE More b You might hear the drive power down 2 Wait for the drive icon to disappear from the desktop before disconnecting the drive Restoring the WD Software and Disk Image In addition to deleting all of the data on your My Passport drive erasing or reformatting the drive also removes the WD Security and WD Drive Utilities software and all of the support files utilities and user manual files If you ever need to remove and reinstall the WD software on your computer or move the drive to another computer and install the software there you will need to restore the WD software and disk image on your My Passport drive To do this after you have erased or reformatted the drive go to support wdc com and see Knowledge Base answer ID 6743 MANAGING AND CUSTOMIZING THE DRIVE 25 MY PASSPORT STUDIO USER MANUAL Using the Drive with Windows The My Passport drive is formatted as a single HFS J partition for compatibility with Mac OS X operating systems To use the drive on Windows computers you must reformat it to a single NTFS partition This chapter includes the following topics Reformatting the Drive Restoring the WD Software and Disk Image Reformatting the Drive CAUTION Reformatting the drive erases all its contents If you have already saved files on the drive be sure to back them up before reformatting it Go to support wdc com a
21. e power activity LED shows the drive s power state and activity LED Appearance Power State Activity On steady Idle Fast flashing approximately 3 times per second Activity Slow flashing approximately every 2 5 seconds System standby FireWire 800 Interface The FireWire 800 interface supports data transfer rates of up to 800 Mb s and is backward compatible with FireWire 400 Connection to a FireWire 400 port transfers data at FireWire 400 speed up to 400 Mb s USB 2 0 Interface The Hi Speed USB 2 0 interface supports data transfer rates of up to 480 Mb s USB 2 0 is backward compatible with USB 1 1 Connection to a USB 1 1 port transfers data at USB 1 1 speed up to 12 Mb s Registering the Drive Always register your My Passport drive to get the latest updates and special offers You can easily register your drive online at http register wdc com Handling Precautions WD products are precision instruments and must be handled with care during unpacking and installation Rough handling shock or vibration can damaged drives Always observe the following precautions when unpacking and installing your external storage product e Do not drop or jolt the drive e Do not move the drive during activity ABOUT YOUR WD DRIVE 4 MY PASSPORT STUDIO USER MANUAL Connecting the Drive and Getting Started This chapter provides instructions for connecting the drive to your computer and installing the WD Security and W
22. ecurity on this drive has not been enabled Secure your drive to keep others from accessing your files Choose a password VV WARNING li WD cannot retrieve your password a If you forget your password you will permanently lose access to your dens Password hint O t understand C Enable auto unlock for user MYDESKTOP 5 See Locking and Unlocking the Drive on page 12 CONNECTING THE DRIVE AND GETTING STARTED 9 MY PASSPORT STUDIO USER MANUAL Installing the WD Drive Utilities Software To install the WD Drive Utilities software 1 3 Double click the My Passport icon and then double click the dmg file on the screen that displays a My Passport Apps dmg PA Drag the WD Drive Utilities application to the alias Applications folder on the screen that displays 1 of 4 selected 250 5 MB available x AD Drive Utilities amp Security NS Drag to install WD Drive Ut RT eb gt m D e i In the alias Applications folder double click the WD Drive Utilities application CONNECTING THE DRIVE AND GETTING STARTED 10 MY PASSPORT STUDIO USER MANUAL 4 Read the license agreement and click Accept to continue and display the WD Drive Utilities screen My Passport Studio 596 2 GB My Passport agnostics Perform a SMART Self Monitoring Analysis and Reporting Technology status check to predict a potential drive failure This status chec
23. emedies and warranties whether expressed implied or statutory including but not limited to any implied warranty of merchantability or fitness for a particular purpose and b any and all obligations and liabilities of WD for damages including but not limited to accidental consequential or special damages or any financial loss lost profits or expenses or lost data arising out of or in connection with the purchase use or performance of the Product even if WD has been advised of the possibility of such damages In the United States some states do not allow exclusion or limitations of incidental or consequential damages so the limitations above may not apply to you This warranty gives you specific legal rights and you may also have other rights which vary from state to state GNU General Public License GPL Firmware incorporated into this product may include third party copyrighted software licensed under the GPL or Lesser General Public License LGPL collectively GPL Software and not Western Digital s End User License Agreement In accordance with the GPL if applicable 1 the source code for the GPL Software may be downloaded at no charge from http support wdc com download gpl or obtained on CD for a nominal charge from http support wdc com download gpl or by calling Customer Support within three years of the date of purchase 2 you may re use re distribute and modify the GPL Software 3 with respect solely to the GPL
24. est 4 On the Diagnostics dialog click the button for the test that you want to run Setting the Drive Sleep Timer SMART Status Quick Drive Test Complete Drive Test The drive sleep timer turns off the power to your drive after a certain period of inactivity to conserve power and minimize long term wear on the drive To set the inactivity period for the drive 1 Click Go gt Applications gt WD Drive Utilities to display the WD Drive Utilities screen see Figure 4 on page 18 2 If you have more than one My Passport drive connected to your computer select the one that you want to set 3 Click Sleep Timer to display the Sleep Timer dialog Sleep Timer Setthe amount of idle time before your drive goes into sleep mode Note OS settings might override this setting Sleep Timer After 10 minutes H Set Timer MANAGING AND CUSTOMIZING THE DRIVE 20 MY PASSPORT STUDIO USER MANUAL 4 Onthe Sleep Timer dialog a In the Sleep Timer box select the inactivity time interval at which you want to turn off the drive b Click Set Timer Erasing the Drive CAUTION Erasing your drive permanently deletes all of the data on the drive Always make sure that you no longer need any of the data on your drive before erasing it Note Erasing your drive also deletes the WD software and all of the support files utilities and user manual files You can download these to restore
25. evice You can enhance its performance by installing the WD TURBO utility that is on the drive Enhancing Performance with WD TURBO WD TURBO is a utility on the My Passport drive that you can install to improve the performance of the drive on a Mac computer To install WD TURBO 1 Double click the My Passport icon and then double click the dmg file on the screen that displays 80900 rt u d My_Passport Apps dmg X CONNECTING THE DRIVE AND GETTING STARTED 6 MY PASSPORT STUDIO USER MANUAL 2 Double click the Extras folder on the screen that displays 1 of 4 selected 250 5 MB available Drive Utilities amp Security Drag to install Se D erm Extras X Read Me txt User Manuals 4 WD TURBO Installer app 4 Click Install on the WD TURBO Driver Installer screen Western Digital Customize Remove j mal jJ 2008 2009 Western Digital Corporation 5 Read the license agreement and click Accept to continue 6 A message informs you that installing the drivers requires you to restart your computer to make them active Installing the Western Digital TURBO drivers requires you to restart the computer to make them active Do you want to proceed and install the drivers Cho eese Click Yes to continue CONNECTING THE DRIVE AND GETTING STARTED 7 MY PASSPORT STUDIO USER MANUAL 7 Type the password that you use to access the compu
26. f the drive s condition Complete Drive Test The most comprehensive drive diagnostic is the complete drive test It methodically tests every sector for error conditions and inserts bad sector markers as required The best time to run the drive diagnostics and status checks is on a regular basis before you encounter any problems with your drive And because they are so fast running the SMART status check and the quick drive test provides a high level of assurance with minimal inconvenience Then run all three whenever you encounter disk error conditions when writing or accessing files To run drive diagnostics and status checks 1 Click Go Applications WD Drive Utilities to display the WD Drive Utilities screen see Figure 4 on page 18 2 If you have more than one supported My Passport drive connected to your computer select the one that you want to check MANAGING AND CUSTOMIZING THE DRIVE 19 MY PASSPORT STUDIO USER MANUAL 3 Click Diagnostics to display the Diagnostics dialog f Diagnostics Perform a SMART Self Monitoring Analysis and Reporting Technology status check to predict a potential drive failure This status check completes within a second or bwo SMART Status Perform a quick drive self test This test typically takes up to 2 minutes to complete Quick Drive Test Perform a full media scan to detect bad sectors This test could take hours for large drives Complete Drive T
27. g Drive Health in the checks next section Specify an inactive time interval to Sleep Timer Setting the Drive Sleep Timer turn off your drive on page 20 Erase your drive so you can retrieve Drive Erase Erasing the Drive on the space and start over page 21 Register your drive to receive free Registration Registering the Drive on technical support during the page 24 warranty period and keep up to date on the latest WD products Checking Drive Health WD Drive Utilities provides three diagnostic tools to help make sure that your drive is performing well Run the following tests if you are concerned that your drive is not operating properly SMART Status Check SMART is a failure prediction function that continuously monitors key internal performance attributes of the drive A detected increase in drive temperature noise or read write errors for example can provide an indication that the drive might be approaching a serious failure condition With advanced warning you could take precautionary measures like moving your data to another drive before a failure occurs The result of a SMART status check is a pass or fail evaluation of the drive s condition Quick Drive Test Your My Passport drive has a built in Data Lifeguard diagnostic utility that tests the drive for error conditions The quick drive test checks the drive for major performance problems The result of a quick drive test is a pass or fail evaluation o
28. ich erases all data on the drive Erase Drive Exit 5 Click Erase Drive to display the warning about erasing all of the data on the drive Name My Passport Studio E gt Serial WXAOAB9C6017 Size 640 1 GB There were too many password recovery attempts Clicking Erase permanently erases all the data on your drive Please select understand below to acknowledge that reformatting your drive will delete all of the data on the drive and then click on Erase to continue O I understand Erase Exit 6 Read the warning and select the understand check box to signify that you accept the risk 7 Click Erase After the drive erase operation completes go to support wdc com and see Knowledge Base answer ID 6743 for information about downloading and restoring the WD software and disk image on your My Passport drive Note Erasing your drive also removes your password If you still want to usea password to protect your drive you will need to re create it after restoring the WD software and disk image See Password Protecting the Drive on page 12 MANAGING AND CUSTOMIZING THE DRIVE 23 MY PASSPORT STUDIO USER MANUAL Registering the Drive WD Drive Utilities uses your computer s Internet connection to register your drive Registering the drive provides free technical support during the warranty period and keeps you up to date on the latest WD products To register your drive 1 Make sure th
29. io WD SmartWare and Data Lifeguard are trademarks of Western Digital Technologies Inc Other marks may be mentioned herein that belong to other companies 2011 Western Digital Technologies Inc All rights reserved Western Digital 3355 Michelson Drive Suite 100 Irvine California 92612 U S A 4779 705059 A01 Jul 2011
30. k completes within a second or two Do SMART Status Perform a quick drive self test This test typically takes up to 2 minutes to complete Sleep Timer Drive Erase Perform a full media scan to detect bad sectors This test could take hours for large drives Registration 5 See Managing and Customizing the Drive on page 18 CONNECTING THE DRIVE AND GETTING STARTED 11 MY PASSPORT STUDIO USER MANUAL Locking and Unlocking the Drive This chapter includes the following topics Password Protecting the Drive Unlocking the Drive Changing Your Password Removing Password Protection Password Protecting the Drive You should password protect your drive if you are worried that someone else will gain access to your drive and you do not want them to see your files on the drive CAUTION WD Security uses your password to electronically lock and unlock your drive If you forget your password you will not be able to access the data that is on your drive or write new data to it You will have to erase the drive before you can use it again Use the WD Security application to e Create a password e Change a password e Remove password protection To create a password and keep others from accessing the files on your drive 1 Click Go Applications WD Security to display the WD Security screen Set Security dialog e00 E gt My Passport Studio 596 2 GB My Passport
31. nd refer to Knowledge Base answer ID 3865 for information about reformatting the drive See Troubleshooting on page 27 for more information about reformatting a drive Restoring the WD Software and Disk Image In addition to deleting all of the data on your My Passport drive reformatting the drive also removes the WD Security and WD Drive Utilities software and all of the support files utilities and user manual files These applications are not currently available for Windows computers If you want to have similar capabilities and features as the WD Security and WD Drive Utilities on your Windows computer go to support wdc com and refer to Knowledge Base answer ID 6739 for more information USING THE DRIVE WITH WINDOWS 26 MY PASSPORT STUDIO USER MANUAL Troubleshooting If you have problems installing or using your My Passport drive refer to this troubleshooting section or visit our support website at http support wdc com and search the knowledge base for more help This chapter includes the following topics Installing Partitioning and Formatting the Drive Frequently Asked Questions Installing Partitioning and Formatting the Drive How to Answer ID a Partition and format a WD drive on Windows 7 Vista XP 2000 and Mac OSX 3865 Reformat from Mac GPT to Windows XP NTFS 3645 Reformat the drive from Mac GPT to Windows 7 or Vista NTFS format 3647 Obtain and reinstall the original software included with this pr
32. oduct 1425 Format a WD hard drive in FAT32 for use in both Windows and MAC OSX 291 The FAT32 file system has a maximum individual file size of 4 GB and cannot create par titions larger than 32 GB in Windows To create partitions larger than 32 GB in FAT32 when reformatting the drive download the External USB FireWire FAT32 Formatting Util ity from http support wdc com product download Windows users can avoid these size limitation by formatting the drive to NTFS using either the Windows Disk Management utility or similar third party software For further details see e Answer ID 291 at hitp support wdc com e Article IDs 314463 and 184006 at support microsoft com e The appropriate third party software documentation or support organization Frequently Asked Questions Q Why does the drive not power up A Be sure the drive is plugged in to a power source A special cable might be needed for computers with limited bus power For more information in the U S visit our website at store westerndigital com Outside the U S contact WD Technical Support in your region Q Why is the drive not recognized under My Computer or on the computer desktop A If your system has a USB 2 0 PCI adapter card be sure that its drivers are installed before connecting your WD USB 2 0 external storage product The drive is not recognized correctly unless USB 2 0 root hub and host controller drivers are installed Contact the adapter card manufa
33. on your My Passport drive Note Erasing your drive also removes your password If you used a password to protect your drive you will need to re create it after restoring the WD software and disk image See Password Protecting the Drive on page 12 Using the Drive Unlock Utility To erase your My Passport when the drive is locked and you have forgotten or lost your password 1 Double click the WD Unlocker virtual CD icon on your desktop 2 Double click the Drive Unlock application on the screen that appears 000 Cawdunoder O 2 CSE AI ID The WD Security Drive Unlock utility screen displays 8200 Name My Passport Studio E Serial WXAOAB9C6017 Size 640 1 GB Your My Passport drive is locked To unlock your drive please enter the drive password below Password Ld gt Password hint Unlock Drive 3 Make five attempts to unlock the drive by a Typing a password in the Password box b Clicking Unlock Drive MANAGING AND CUSTOMIZING THE DRIVE 22 MY PASSPORT STUDIO USER MANUAL 4 The fifth invalid password attempt displays the too many password attempts prompt Name My Passport Studio E Serial WXAOAB9C6017 640 1 GB Size There were too many password recovery attempts To try again 1 Safely unplug your drive from the computer 2 Plug your drive into the computer If you cannot remember your password you may erase your drive wh
34. or modifications not expressly approved by WD could void the user s authority to operate this equipment ICES 003 NMB 003 Statement Cet appareil num rique de la classe B est conforme la norme ICES 003 du Canada This device complies with Canadian ICES 003 Class B Safety Compliance Approved for US and Canada CAN CSA C22 2 No 60950 1 UL 60950 1 Safety of Information Technology Equipment Approuv pour les Etats Unis et le Canada CAN CSA C22 2 No 60950 1 UL 60950 1 S ret d quipement de technologie de l information CE Compliance For Europe Marking by the CE symbol indicates compliance of this system to the applicable Council Directives of the European Union including the EMC Directive 2004 108 EC and the Low Voltage Directive 2006 95 EC A Declaration of Conformity in accordance with the applicable directives has been made and is on file at Western Digital Europe COMPLIANCE AND WARRANTY INFORMATION 29 MY PASSPORT STUDIO USER MANUAL KC Notice Republic of Korea only 7 ARA Shy B x7 7 9 7 VET HAL Apple RES e xr SE aN Soto ry ok ug e WC Aft Cr VI Sins PBB i Ant PBDE O MEA FR Wie 3 L1 L2 R1 R2 Ize 4 BLAG Sh Bede 5 BEIT BUB vise Dur BERAE Ef USB Zi O AGIR kt ATI HEAT HIYA SUIT 11363 2006 Hi tL f x ie dip wf i HAE jT SJ T 11363 2006 Jil H PRI HEME SE pacti DEAT piu X n H ERE E TP REEERE Warran
35. s purchased The term of your limited warranty is for 2 years in the North South and Central America region 2 years in the Europe the Middle East and Africa region and 3 years in the Asia Pacific region unless otherwise required by law The term of your limited warranty period shall commence on the purchase date appearing on your purchase receipt WD shall have no liability for any Product returned if WD determines that the Product was stolen from WD or that the asserted defect a is not present b cannot reasonably be rectified because of damage occurring before WD receives the Product or c is attributable to misuse improper installation alteration COMPLIANCE AND WARRANTY INFORMATION 30 MY PASSPORT STUDIO USER MANUAL including removing or obliterating labels and opening or removing external enclosures unless the product is on the list of limited user serviceable products and the specific alteration is within the scope of the applicable instructions as found at http support wdc com warranty policy asp accident or mishandling while in the possession of someone other than WD Subject to the limitations specified above your sole and exclusive warranty shall be during the period of warranty specified above and at WD s option the repair or replacement of the Product The foregoing limited warranty is WD s sole warranty and is applicable only to products sold as new The remedies provided herein are in lieu of a any and all other r
36. seeeee eee 31 index eas shakes ace aam Sara dC RR RR REEF ERES 32 TABLE OF CONTENTS iv MY PASSPORT STUDIO USER MANUAL About Your WD Drive Welcome to your My Passport Studio ultra portable hard drive an elegant high capacity storage solution for all the chapters of your digital life This chapter includes the following topics Features Kit Contents Optional Accessories Operating System Compatibility Disk Drive Format Physical Description Registering the Drive Handling Precautions Features WD s ultra portable Mac ready My Passport Studio drive is smaller than ever but packed with innovative features to help you organize your digital life Major features of the My Passport Studio drive include Our smallest portable drive ever We are experts in portable storage so we designed a smaller high quality hard drive inside a premium finished package Designed for Mac Formatted for Mac and compatible with Apple TimeMachine this drives is plug and play ready for Mac computers WD Security software Gain peace of mind knowing that your data is protected from unauthorized access or theft with password protection and 256 bit hardware based encryption WD Drive Utilities software Keep your drive performing at its best by running diagnostics managing the power settings and more FireWire 800 Save and access data at top speeds with the high performance FireWire 800 interface USB 2 0 For
37. ter in the Password box and click OK n WD TURBO Installer requires that you type i 3 your password Name My Desktop b Details CX 8 When the installation completes click Yes to restart the computer Installing TURBO drivers was successful WD recommends that you restart Do you want to restart now C wo mee 9 After the computer restarts the My Passport icon on the desktop looks like this pu PASSPORT Your My Passport drive is now ready to use as an enhanced performance external storage device You can further enhance its performance by installing the WD Security and WD Drive Utilities software that is also on the drive Installing the WD Security Software To install the WD Security software 1 Double click the My Passport icon and then double click the dmg file on the screen that displays EN My Passport Apps dmg CONNECTING THE DRIVE AND GETTING STARTED 8 MY PASSPORT STUDIO USER MANUAL 2 Drag the WD Security application to the alias Applications folder on the screen that displays 1 of 4 selected 250 5 MB available Drive Utilities amp Security NS Drag to install ca i WD SEC DD ml 3 In the alias Applications folder double click the WD Security application 4 Read the license agreement and click Accept to continue and display the WD Security screen gt My Passport Studio 596 2 GB My Passport S
38. ty Information Obtaining Service WD values your business and always attempts to provide you the very best of service If this Product requires maintenance either contact the dealer from whom you originally purchased the Product or visit our product support website at http support wdc com warranty policy asp for information on how to obtain service or a Return Material Authorization RMA If it is determined that the Product may be defective you will be given an RMA number and instructions for Product return An unauthorized return i e one for which an RMA number has not been issued will be returned to you at your expense Authorized returns must be shipped in an approved shipping container prepaid and insured to the address provided on your return paperwork Your original box and packaging materials should be kept for storing or shipping your WD product To conclusively establish the period of warranty check the warranty expiration serial number required via http support wdc com warranty policy asp WD shall have no liability for lost data regardless of the cause recovery of lost data or data contained in any Product placed in its possession Limited Warranty WD warrants that the Product in the course of its normal use will for the term defined below be free from defects in material and workmanship and will conform to WD s specification therefor The term of your limited warranty depends on the country in which your Product wa
39. your My Passport to its original configuration after erasing the drive WD Drive Utilities provides two ways to erase your drive depending on whether your My Passport drive is locked or not IF your drive is AND you THEN see Not locked Want to erase the drive Using the Drive Erase Function in the following section Locked Have forgotten or lost your Using the Drive Unlock Utility password and must erase the on page 22 drive Using the Drive Erase Function To erase your My Passport when the drive is not locked 1 Click Go Applications WD Drive Utilities to display the WD Drive Utilities screen see Figure 4 on page 18 2 If you have more than one supported My Passport drive connected to your computer select the one that you want to erase 3 Click Drive Erase to display the Drive Erase dialog Drive Erase W WARNING Clicking Erase Drive permanently erases all the data on your drive O understand Erase Drive J 4 On the Drive Erase dialog a Read the warning about the loss of data if you erase your drive b Click the understand check box to signify that you accept the risk c Click Erase Drive MANAGING AND CUSTOMIZING THE DRIVE 21 MY PASSPORT STUDIO USER MANUAL After the drive erase operation completes go to support wdc com and see Knowledge Base answer ID 6743 for information about downloading and restoring the WD software and disk image
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