Elo Touch Solution E057911 PC
Contents
1. EZ FE D gt f 1 r a a Al gt a Y as es Elo Touch Solutions 3200L 32 Interactive Digital Signage Touchmonitor 4200L 42 Interactive Digital Signage Touchmonitor 4600L 46 Interactive Digital Signage Touchmonitor 5500L 55 Interactive Digital Signage Touchmonitor Interactive Digital Signage Computer Module SW601176 Rev F Copyright 2012 Elo Touch Solutions Inc All Rights Reserved No part of this publication may be reproduced transmitted transcribed stored in a retrieval system or translated into any language or computer language in any form or by any means including but not limited to electronic magnetic optical chemical manual or otherwise without prior written permission of Elo Touch Solutions Inc Disclaimer The information in this document is subject to change without notice Elo Touch Solutions Inc and its affiliates collectively Elo makes no representations or warranties with respect to the contents herein and specifically disclaims any implied warranties of merchantability or fitness for a particular purpose Elo reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of Elo to notify any person of such revisions or changes Trademark Acknowledgments Accu Touch CarrollTouch Elo logo Elo Touch Solutions Elo TouchSystems IntelliTouch iTouch are trademarks of Elo and its Affiliates2. Device Manager EEE File Action View Help les bees 1 PC JE Computer gt Disk drives gt MS Display adapters p ME i DVD CD ROM drives gt i Human Interface Devices gt Sg IDE ATA ATAPI controllers gt lt p Keyboards gt JA Mice and other pointing devices gt li Monitors 4 Mm 5 ie W USB Serial Port COMS m N W gt Sound video and game controllers gt Storage controllers 5 JE System devices i gt G Universal Serial Bus controllers In usual even if the operating system reassigns these serial ports they are still in order In this case you should change it as the following table USB Serial Port COM5 USB Serial Port COM3 USB Serial Port COM6 USB Serial Port COM4 Thus the settings for these USB Serial Ports should begin at COM3 and end at COM4 in order 4 Tocorrect it please follow the instructions below Double click the port you need to change In this case it is COMS User Manual Interactive Digital Signage BR ij TOUCH SW601176 Rev F Page 33 of 40 SOLUTIONS p _ avons II 5 File Action View Help ICE 4 PC gt 48 Computer Ek b 1 Disk drives gt li Display adapters b DVD CD ROM drives b Oe Human Interface Devices b IDE ATA ATAPI controllers b Keyboards J b A Mice and other pointing dewices i b E Monitors b EP Network adapters gt Ji Portable Devices Pe T
3. G Universal Serial Bus controllers GEO and User Manual Interactive Digital Signage el TOUCH SW601176 Rev F Page 36 of 40 SOLUTIONS Chapter 9 Regulatory Information Electrical Safety Information Compliance is required with respect to the voltage frequency and current requirements indicated on the manufacturer s label Connection to a different power source than those specified herein will likely result in improper operation damage to the equipment or pose a fire hazard if the limitations are not followed There are no operator serviceable parts inside this equipment There are hazardous voltages generated by this equipment which constitute a safety hazard Service should be provided only by a qualified service technician Contact a qualified electrician or the manufacturer if there are questions about the installation prior to connecting the equipment to mains power ll Emissions and Immunity Information Notice to Users in the United States This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications Notice to Users in Canada This equipment
4. Chinese anguage Traditional Chinese and Japanese Default English Mounting Agus s the rotation of the OSD text to match the physical mounting orientation Default Landscape Fa Lo the OSD location left and right on the display H Position Default 50 centered OSD Moves the OSD location up and down on the display V position Default 50 centered Toggles the audio output between Muted and Not Muted Default Not Muted Displays basic monitor part number and serial number information Nothing is adjustable in this menu Recall selecting Recall Defaults restores all factory default settings for OSD adjustable Defaults parameters except OSD Language and OSD Position and for Preset Video Mode timings User Manual Interactive Digital Signage e ij SW601176 Rev F Page 25 of 40 The monitor continually scans for active video from VGA HDMI and the Computer Module This adjustment selects which of those input ports should be given priority to be displayed Vid o Source hits is no Computer Module plugged in the options are VGA Priority HDMI Default HDMI Priority When a Computer Module is plugged in Computer Module HDMI is the only displayable video source and this adjustment is not available selects which audio source is heard over the monitor s speakers or headphone output lf there is no Computer Module plugged in and the video source is HDMI the options are Line In and HDMI Default Line In A
5. Ports COM amp LPT USB Serial Port COME D Processors i p a Sound video and game controllers P Storage controllers p JEE System devices b G Universal Serial Bus controllers COM is the 1 port of these USB serial ports so the Location should be on USB Serial Converter A Please assign this serial port to COM3 COM4 for the USB Serial Converter B USB Serial Port COMS Properties 7 General Port Settings Driver Details Change to COM3 Device type Ports COM amp LPT Manufacturer FTDI Location USB Serial Port T Device status ion information This device is working propery Select Port Settings gt Click Advanced User Manual Interactive Digital Signage B el ij TOUCH SW601176 Rev F Page 34 of 40 SOLUTIONS USB Serial Port COMS Properties x r Fg TR ES ae Bits per second Data bits Parity Stop bits Flow control In this case select COM3 from the drop down menu gt click OK gt OK back to the Device Manager Advanced Settings for COMS ee COM1 a USE Transfer Sizes COM E Cancel Select lower settings to corre COM d rates Defaults COMS Select higher settings for fas COMS in use COM Receive Bytes COMS COM9 Transmit 5 COM10 Di COM11 COM12 COM13 BM Options comMi4 Miscellaneous Options COM15 Select lower settings to corre ces Serial Enumerator COM17 COM18 Serial Print
6. Windows is a trademark of Microsoft Corporation User Manual Interactive Digital Signage In SW601176 Rev F Page 2 of 40 Table of Contents Chapter 1 Introduction rvernvernvennvernvennnen 4 Chapter 2 Unpacking 5 Chapter 3 Touchmonitor Installation 7 Chapter 4 Computer Module Installation 0000000 11 Chapter 5 Mounting cece ccecceeecseeeeeseseeeseeeeeeneeeee 18 Chapter 6 Operation 20 Chapter 7 Technical Support 26 Chapter 8 Safety amp Maintenance 28 Chapter 9 Regulatory Information 36 Chapter 10 Warranty ooorerorrrrvrsrornrervrrsvornrervrrrvrrnvernrernrrnrernrernnennen 38 User Manual Interactive Digital Signage ij SW601176 Rev F Page 3 of 40 Chapter I Introduction Product Description Your new Interactive Digital Signage Touchmonitor combines Elo Touch Solutions reliable performance with the latest developments in touchscreen technology and display design This combination of features creates a natural flow of information between a user and the touchmonitor This touchmonitor incorporates a 24 bit color active matrix thin film transistor digital signage LCD panel to provide superior display performance Its Full HD resolution of 1920x1080 is suitable for displaying graphics an
7. are planned APR Touchscreen Technology Multiple touchmonitor functionality is not supported for these APR touchmonitors For full APR touch functionality the input video image should be fully scaled to the display s native resolution Your APR touchmonitor is factory calibrated and will never need manual calibration User Manual Interactive Digital Signage e ij SW601176 Rev F Page 21 of 40 The APR performance can be customized to better suit your application Access the Set APR Preference window from the Mode tab of the Elo APR driver control panel Elo Touchscreen Properties General Mode Sound Properties 1 About Mouse button emulation mode Drag delav I I C Click on touch A f Click on release Untouch Timeout 10 Seconds Options Double click area Hide arrow mouse pointer Left handed mouse i Show tool tray utility Set APR Performance Preference ee O o o oR Cancel Apply Help select the usage type best suited for your application then press Apply General No particular optimization default Best Signature APR performance optimized for signature capture applications Point of Sale APR performance optimized for Point of Sale applications Gaming APR performance optimized for gaming applications Set APR Preference Usage Type Le Best Signature Le Gaming O General Select Default User Manual Interactive Digital Signage B ij TOUCH SW601176 Rev F
8. of 40 Check out Elo s Website www elotouch com Get the latest e Product Information e Specifications e News on upcoming events e Press releases e Software drivers e louchMonitor Newsletter Getting in Touch with Elo To find out more about Elo s extensive range of touch solutions visit our website at www elotouch com or simply call the office nearest you North America Latin America Europe Elo Touch Solutions Tel 786 923 0251 Tel 32 0 16 35 2100 301 Constitution Drive Fax 32 0 16 35 2101 F 931 0124 Menlo Park CA 94025 sv elosales elotouch com www elotouch com ar Tel 800 ELO TOUCH Tel 800 557 1458 Tel 650 361 4800 Fax 650 361 4722 customerservice elotouch com Copyright 2012 Elo Touch Solutions Inc All rights reserved Asian Pacific Tel 81 45 478 2161 Fax 81 45 478 2180 www tps co jp User Manual Interactive Digital Signage SW601176 Rev F Page 40 of 40
9. that could scratch the surface e To clean the touchscreen use window or glass cleaner applied to a clean cloth or sponge Never apply the cleaner directly to the touchscreen Do not use alcohol methyl ethyl or isopropyl thinner benzene or other abrasive cleaners Mercury Warning The 3200L 4200L and 4600L products contain fluorescent lamps that contain mercury which must be recycled or disposed of in accordance with local state or federal laws Waste Electrical amp Electronic Equipment Directive WEEE This product should not be disposed of with household waste It should be deposited at a X facility that enables recovery and recycling Operating System Recovery Windows 7 and Windows XP If for any reason the Computer Module s operating system and software need to be recovered please contact Elo Touch Solutions from the information found on page 34 Note All data is deleted during the recovery process The user bears responsibility for data and software backup and archiving Elo Touch User Manual Interactive Digital Signage e i ICE SW601176 Rev F Page 30 of 40 Solutions does not accept liability for lost data or software Note The end user must comply with the Microsoft Windows Licensing Agreement e Instructions to reassign the USB Serial Port after Recovery 1 For POSReady 2009 right click the Computer gt Click Properties gt Hardware gt Device Manager For Windows 7 rig
10. touchmonitors The drivers for the Windows 7 XP Vista WePOS and 32 bit Server 2003 operating systems are provided with your touchmonitor on a CD Visit the Elo Touch Solutions website www elotouch com for e The most up to date touch driver versions e Additional touch driver information e Detailed touch driver installation guides e Touch drivers for other operating systems Insert the Elo TouchTools CD into your computer s CD ROM drive The CD should automatically run the Elo TouchTools application Select Install Driver for This computer Create Driver Install Package Touchmonitor Peripherals Install Acrobat Reader TOUCH p 0 SOLUTIONS http www elotouch com User Manual Interactive Digital Signage e ij TOUCH SW601176 Rev F Page 9 of 40 SOLUTIONS Install both the USB Touchscreen Drivers and APR Touchscreen Driver when prompted Screenshot for Windows XP Vista Server 2003 Server 2008 and WEPOS installations Elo Touchscreen Setup 5 2 0 43 Welcome to Elo Touchscreen Setup TOUGHSYSTEMS I Install Serial Touchscreen Drivers lt Back Mest gt Cancel Screenshot for Windows 7 installations TETouchPlus Version 1 3 0 0 EE Install drivers for all detected Elo Touchscreens O ONS Elo USB Interfaces AFPR Touchscreens 0 detected Other Touchscreens 1 detected Install driver Install driver serial RS 232 Interfaces 0 detected USB Senal Port CO
11. your preferred language from the drop down list in the Standards and Formats pane Regional and Language Options Regonsl Ophort Languages Advanced Stands ered Pomas Tie ophon affects how some plog ami formal numbeni cumernced ies ard iras Caeni an dem to mach di preferenoet of cik Cuntom e bo choote our Gan borat i Engiah Lrded Stater User Manual Interactive Digital Signage SW601176 Rev F Page 15 of 40 ES e ij TOUCH SOLUTIONS Click Apply and then OK South George ond the South Sardsach slandt Spam Ep Larki irate Stolt Choosing the computer name Windows 7 setup only You will be prompted to enter the computer s name Choosing the Windows Update settings Windows 7 setup only You will be prompted to select the Windows Update settings Selecting the Time Zone When the following window appears you can change the Computer Module s time zone date and time After making any changes click Next to finish Windows Setup completes the OS installation Windows XP Professional Setup Date and Tome Settings Sal the correct date ard ene hor pour Winder commer Craie Tire 25 Thursday February 16 2006 Time Zone FF Automatically adjust clock for depight saving changes mn User Manual Interactive Digital Signage TOUCH SW601176 Rev F Page 16 of 40 SOLUTIONS Installing the Touchscreen Technology Software Drivers for Elo Computer Modules with Windows
12. 0X400 Y 6 90 Refer to www elotouch com for dimensional drawings User Manual Interactive Digital Signage e ij SW601176 Rev F Page 19 of 40 Optional Stand To install the optional stand Lay the monitor face down on a table with the bottom edge flush to the edge of the table Mount the two feet from the optional stand using all of the provided screws 3200L 4200L 4600L 5500L User Manual Interactive Digital Signage e el ij TOUCH SW601176 Rev F Page 20 of 40 SOLUTIONS Chapter 6 Operation Power To turn the touchmonitor on or off press the touchmonitor power button once To power on the Computer Module press the touchmonitor power button once To power off the Computer Module and touchmonitor press and hold the touchmonitor power button for 4 seconds or follow the Computer Module s operating system s normal power off procedure A Power Status LED is provided that functions according to the following table Touchmonitor Computer Module status LED status OFF SLEEP BLINKING The system consumes low power when in SLEEP and OFF modes For detailed power consumption specifications refer to technical specifications on the Elo website www elotouch com Touching the screen will bring the system out of SLEEP mode similar to moving the mouse or pressing a keyboard key To improve reliability and reduce wasteful power consumption disconnect the AC power cable when long periods of disuse
13. F Page 24 of 40 Switches the scaling method between Full Scaling and Maintain Aspect Ratio Default Full Scaling Full Scaling scales the X and Y dimensions of the input video up or down as needed to the display s native resolution Maintain Aspect Ratio Assuming a landscape orientation and an input video with aspect ratio smaller than 16 9 scales the Y dimension of the input video up or down as needed to the display s Y resolution and scales the X dimension to maintain the input video s aspect ratio and fills the rest of the display with equal black bars on the left and right Note For full APR touch functionality keep this setting on Full Scaling Sharpness AUS sharpness of the displayed images Default no sharpness adjustment Selects the display s color temperature The available color temperatures are 9300K 7500K 6500K 5500K and User Defined If the User Defined option is selected the user can change the color temperature by changing individual R G and B gains on a scale from 0 to 100 Default User Defined with R G and B all set to 100 Adjusts how long a period of OSD button inactivity the touchmonitor will wait before OSD Timeout closing the OSD The adjustable range is between 5 and 60 seconds L Maintain Aspect Ratio Default 15 seconds Selects which language the OSD information is displayed in The available OSD languages are English French Italian German Spanish Simplified
14. MS USB Serial Port COM4 Install driver on selected port s Align touchscreens at end of installation Re detect Touchscreens Install After accepting the end user license agreement the drivers will finish installing Reboot your computer after the install is complete User Manual Interactive Digital Signage e el ij TOUCH SW601176 Rev F Page 10 of 40 SOLUTIONS Chapter 4 Computer Module Installation Installation Note Disconnect AC power from the touchmonitor before installing the Computer Module Installing the Computer Module while AC power is connected to the touchmonitor will damage the Computer Module 1 Disconnect AC power from the touchmonitor 2 Remove the cable cover on the side of the touchmonitor when viewed in landscape orientation to access the Computer Module bay Cable cover User Manual Interactive Digital Signage elo TOUCH SW601176 Rev F Page 11 of 40 3 Use a Phillips head screwdriver to remove the Computer Module bay s protective plate Protective plate on 4 Clear the Computer Module s docking connector of any debris that may have accumulated during shipment if necessary PCBOX BACK VIEW 5 Slide the Computer Module all the way into the bay until it snaps into place User Manual Interactive Digital Signage e ij TOUCH SW601176 Rev F Page 12 of 40 SOLUTIONS 6 Replace the protective plate and tighten its thumb screws in order to mechanically secu
15. Page 22 of 40 IntelliTouch Touchscreen Technology The IntelliTouch touchscreen can be re calibrated to your displayed video image if needed through the Calibration function in the Elo driver control panel Optical Touchscreen Technology When connected to Windows 7 computers the touchmonitor can report 4 simultaneous touches When connected to Windows XP computers the touchmonitor reports single touches No additional drivers are required for this technology to work it uses Windows HID drivers No calibration is required for this technology Video An LCD panel s native resolution is its width and height measured in number of pixels In almost all cases an image displayed on an LCD monitor will look best when your computer s output resolution matches the LCD panel s native resolution See the display specifications on the Elo website www elotouch com to find your touchmonitor s native resolution Operating in other resolutions will degrade video performance For computer output resolutions at non native resolutions the monitor will scale the video to its panel s native resolution For smaller input video resolutions this involves stretching the input image in the X and Y dimensions to fit the panel For larger input video resolutions this involves compressing the input image in the X and Y dimensions to fit the panel An unavoidable byproduct of the scaling algorithms is a loss of fidelity when the computer s outpu
16. XP Visit the Elo Touch Solutions website www elotouch com for e The latest touch driver versions e Additional touch driver information e Detailed touch driver installation guides e Touch drivers for other operating systems No installation needed the Computer Module comes with all required drivers for APR and IntelliTouch technologies Installing the Touchscreen Technology Software Drivers for Elo Computer Modules with Windows 7 Visit the Elo Touch Solutions website www elotouch com for e The latest touch driver versions e Additional touch driver information e Detailed touch driver installation guides e Touch drivers for other operating systems For APR and IntelliTouch monitors no installation is required the Computer Module comes with all required drivers For IntelliTouch Plus monitors further installation is required Download and install the Windows 7 multi touch driver from the Elo Touch Solutions website www elotouch com Operating System Setup No OS Load your desired operating system onto the Computer Module The easiest way to do this will probably be using an image or recovery disk on a USB external DVD ROM drive connected to the Computer Module Cancel any attempts by your operating system to load drivers for the new USB device the Elo touchscreen it finds Installing the Touchscreen Technology Software Drivers for Elo Computer Modules with No OS Visit the Elo Touch Solutions website www elotouch com for e Th
17. acturer s approved line cord c The user is cautioned that changes or modifications to the equipment not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment 2 f this equipment appears to cause interference with radio or television reception or any other device a Verify as an emission source by turning the equipment off and on If you determine that this equipment is causing the interference try to correct the interference by using one or more of the following measures i Move the digital device away from the affected receiver li Reposition turn the digital device with respect to the affected receiver User Manual Interactive Digital Signage Er e ij SW601176 Rev F Page 37 of 40 iii Reorient the affected receiver s antenna iv Plug the digital device into a different AC outlet so the digital device and the receiver are on different branch circuits v Disconnect and remove any I O cables that the digital device does not use Unterminated I O cables are a potential source of high RF emission levels vi Plug the digital device into only a grounded outlet receptacle Do not use AC adapter plugs Removing or cutting the line cord ground may in crease RF emission levels and may also present a lethal shock hazard to the user If you need additional help consult your dealer manufacturer or an experienced radio or television technician IIl Agency Certifica
18. anel amp Interfaces Remove the cable cover on the bottom rear when viewed in landscape orientation to access the touchmonitor s connector panel POWER IN AUDIO OUT AUDIO IN oona ooaa 9 Op CE IOIO COM OUT VGA IN USB HDMI IN User Manual Interactive Digital Signage B el ij ee SW601176 Rev F Page 7 of 40 SOLUTIONS 3200L 4200L 4600L 5500L Power Status LED Power Status LED Touchmonitor Connections 1 Connect the HDMI and or VGA video cables between the monitor s HDMI VGA input connectors and your HDMI VGA video source respectively Tighten the VGA cable s screws for best EMI performance and strain relief 2 Connect the USB touch cable between the monitor s USB connector and the PC s USB port 3 Connect the audio cable between the monitor s Audio In jack and your audio source 4 Select the correct power cable for your region Connect it between the AC power source and the touchmonitor s POWER IN connector 5 Replace the cable cover if desired 6 The touchmonitor ships in an OFF state Press the power button to turn it on User Manual Interactive Digital Signage e el ij TOUCH SW601176 Rev F Page 8 of 40 SOLUTIONS Installing the APR or IntelliTouch Touchscreen Technology Software Drivers some software installation is required for your IntelliTouch touchmonitor to work with your computer Note no software installation is required for optical touch
19. complies with the Class A limits for radio noise emissions from digital apparatus as established by the Radio Interference Regulations of Industrial Canada Notice to Users in the European Union Use only the provided power cords and interconnecting cabling provided with the equipment Substitution of provided cords and cabling may compromise electrical safety or CE Mark Certification for emissions or immunity as required by the following standards This Information Technology Equipment ITE is required to have a CE Mark on the Manufacturer s label which means that the equipment has been tested to the following Directives and Standards This equipment has been tested to the requirements for the CE Mark as required by EMC Directive 89 336 EEC indicated in European Standard EN 55022 Class A and the Low Voltage Directive 73 23 EEC as indicated in European Standard EN 60950 General Information to all Users This equipment generates uses and can radiate radio frequency energy If not installed and used according to this manual the equipment may cause interference with radio and television communications There is however no guarantee that interference will not occur in any particular installation due to site specific factors 1 In order to meet emission and immunity requirements the user must observe the following a Use only the provided I O cables to connect this digital device with any computer b To ensure compliance use only the provided manuf
20. d images the 32 models resolution is 1366x768 Other features that enhance this LCD monitor s performance are Plug amp Play compatibility built in speakers and headphone output capability on screen display OSD controls and a family of Digital Signage Computer Modules The Computer Modules are designed to slide into a bay on the rear of the monitor without any effect on the monitor s form factor or requiring any extra cabling turning your Interactive Digital Signage TouchMonitor into an Interactive Digital Signage All In One TouchComputer Precautions Follow all warnings precautions and maintenance as recommended in this user s manual to maximize the life of your unit and prevent risks to user safety See Chapter 8 for more information on touchmonitor safety For your health and safety it is strongly recommended that at least two people handle lift or move these touchmonitors Handles are provided on the unit s back for easier handling This manual contains information that is important for the proper setup and maintenance of the Interactive Digital Signage Touchmonitor and optional Computer Module Before setting up and powering on your new touchmonitor and computer module read through this manual especially the Installation Mounting and Operation chapters User Manual Interactive Digital Signage e ij SW601176 Rev F Page 4 of 40 Chapter 2 Unpacking Unpacking the Touchmonitor To unpack the touchmonitor f
21. e latest versions of our touch drivers e Additional touch driver information e Detailed touch driver installation guides e Touch drivers for other operating systems Download and install the required touch driver from the Elo Touch Solutions website www elotouch com Refer to instructions in Chapter 3 User Manual Interactive Digital Signage I e ij SW601176 Rev F Page 17 of 40 Chapter 5 Mounting Note For your health and safety it is strongly recommended that at least two people handle lift or move these touchmonitors Two handles are provided on the unit s back for easier handling Note When laying the display face down for attaching mounting brackets or stands protect the glass on the face from scratching and damage Lay the display on a non abrasive surface or first protect the display face with film or foam General Mounting Information Two mounting orientations are supported with limited range of tilt Landscape and Portrait 3200L 4200L 4600L User Manual Interactive Digital Signage HE e ij SW601176 Rev F Page 18 of 40 Rear VESA Mount For the 32 model A four hole 400x200mm mounting pattern is provided on the rear of the monitor The VESA FDMI compliant mounting is coded VESA MIS F 400X200 Y 6 90 For the 42 46 and 55 models An eight hole 600x400mm mounting pattern is provided on the rear of the monitor The VESA FDMI compliant mounting is coded VESA MIS F 60
22. eir quality their merchantability their non infringement or otherwise No employee of Seller or any other party is authorized to make any warranty for the goods other than the warranty set forth herein Seller s liability under the warranty shall be limited to a refund of the purchase price of the product In no event shall Seller be liable for the cost of procurement or installation of substitute goods by Buyer or for any special consequential indirect or incidental damages Buyer assumes the risk and agrees to indemnify Seller against and hold Seller harmless from all liability relating to i assessing the suitability for Buyer s intended use of the Products and of any system design or drawing and ii determining the compliance of Buyer s use of the Products with applicable laws regulations codes and standards Buyer retains and accepts full responsibility for all warranty and other claims relating to or arising from Buyer s products which include or incorporate Products or components manufactured or supplied by Seller Buyer is solely responsible for any and all representations and warranties regarding the Products made or authorized by Buyer Buyer will indemnify Seller and hold Seller harmless from any liability claims loss cost or expenses including reasonable attorney s fees attributable to Buyer s products or representations or warranties concerning same User Manual Interactive Digital Signage e ij SW601176 Rev F Page 39
23. er com19 COM0 Cancel If Power Off COM21 Timeouts COM22 Event On Surprise Removal as COM23 Minimum Read Timeout mse rom Set RTS On Close COM25 Minimum Write Timeout mse COM26 Disable Modem Ctrl At Startup COM COM28 COM29 COMS TE al Latency Timer msec a o Follow the same steps to accomplish these settings for other ports After finished right click on Ports COM amp LPT and click Scan for hardware changes User Manual Interactive Digital Signage Ss e ij TOUCH SW601176 Rev F Page 35 of 40 SOLUTIONS gt e i DVD CD ROM drives gt 5 Hurnan Interface Devices b IDE ATA ATAPI controllers gt lt 2 Keyboards p JA Mice and other pointing devices k Monitors EY Network adapters io Portable Devices Scan for hardware changes Processors t ge video and game controllers 5 The outcome should be identical to the following diagram aa Device Manager Device Manager gt 3 Disk drives gt ly Display adapters b DVD CD ROM drives ty Human Interface Devices big IDE ATA ATAPI controllers gt lt gt Keyboards bJ Mice and other pointing devices M pointing gt ai Monitors gt Network adapters gt Wi Portable Devices cot COM amp a A COM3 location USB Serial Converter A COM4 location USB Serial Converter B Pi Processors p Sound vi game controllers ae gt A Storage controllers gt gl System devices br
24. g boxes You can change this language to suit your preference Begone ard Language Upik hou can cornes Aie 8 hor dithered vegans ard languages i Regonal and Language pana aia pau ho change Byt sy numini datet curencans andthe tie ate deplayed You can sito edd supped hor addbonal language ard change put Roc br br The Strand ard boata setbrg i pet la Eogkih Urad States and the cabana set Lo red Sima Te change use atirga chek usterce Linboa Tad brud Lagar alice ou fo mi bend r reaa iepr ruse dan avan of put nha sn deers Your dalm ieot mpa language ard sethod ir US keyboard bpd Te ame of change pour cuend doniga chch ieta Chet ap CON EA User Manual Interactive Digital Signage e ij TOUCH SW601176 Rev F Page 14 of 40 Click Customize The Regional and Language Options window appears Select the Languages tab If required check the boxes for Install files for complex script and right to left languages and Install files for East Asian languages Regional and Language Options Regional Options Languages Advanced Test persos and gul language Ta ven of charge the language and methods pou can use lo ere Wed chck Delai Cupplemental language ruppori Moot kangusges ara mslaked by defsuk To metal sddbonsl lsngusget beled the spproptishe check bcos baksa ee ee comes Bent ard mobi do beit guder arbres PN Select the Regional Options tab Select
25. g only fits into a grounded outlet Do not fit or modify the plug into an outlet that has not been configured for this purpose Do not use a damaged power cord Only use the power cord that came with your Elo Touch Solutions touchmonitor Use of an unauthorized power cord might invalidate your warranty Ensure that your installation is equipped to maintain the specified environmental conditions listed in the units specifications on the Elo Touch Solutions website www elotouch com Environmental conditions for transportation and storage Temperature Operating 0 C to 35 C Storage Transportation 20 C to 60 C Humidity non condensing Operating 20 to 80 Storage Transportation 10 to 90 Altitude Operating 0 to 3 000m Storage Transportation 0 to 12 192m Caution RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS User Manual Interactive Digital Signage BR I SW601176 Rev F Page 29 of 40 Care and Handling The following tips will help keep your touchmonitor functioning at an optimal level eDisconnect the AC power cable before cleaning e To clean the display unit cabinet use a cloth lightly dampened with a mild detergent elt is important that your unit remains dry Do not get liquids on or inside the unit If liquid does get inside have a qualified service technician check it before you power it on again eDo not wipe the screen with a cloth or sponge
26. ht click the Computer gt Click Properties gt Device Manager Open Manage Map network drive Disconnect network drive Create shortcut Delete Rename Properties User Manual Interactive Digital Signage e ij SW601176 Rev F Page 31 of 40 Tris LILL I AU Ol FITTA L hs TUIL U Pin ce he Tee r LI LE System Properties System Restore Automatic Updates Remote General Computer Mame gt Advanced Device Manager 22 The Device Manager lists all the hardware devices installed pa on your computer Use the Device Manager to change the properties of any device Device Manager P Driver Signing lets you make sure that installed drivers are compatible with Windows Windows Update lets you set up how Windows connects to Windows Update for drivers Hardware Profiles Drivers oe Hardware profiles provide way for you to set up and store different hardware configurations Hardware Protiles Cr Jes gt 2 Double click the Ports COM amp LPT and check all of these USB Serial Port settings must be IDENTICAL as the following table USB Serial Port COM3 On USB Serial Converter A USB Serial Port COM4 On USB Serial Converter B 3 If you see a situation as below it shows the operating system has reassigned these serial ports You need to correct it manually User Manual Interactive Digital Signage SW601176 Rev F Page 32 of 40
27. nabled pressing the power switch will have no effect on the system Audio Audio from the touchmonitor Line In touchmonitor HDMI Computer Module Line In or Computer Module HDMI ports can be played over the touchmonitor s internal speakers See the Audio Source OSD parameter for details When headphones are plugged into the headphone output jack the internal soeakers turn off and audio is played over the headphones Volume and muting of the speaker and headphone outputs can be controlled by the OSD User Manual Interactive Digital Signage In SW601176 Rev F Page 27 of 40 Chapter 7 Technical Support If you are experiencing trouble with your touchmonitor refer to the following suggestions If the problem persists please contact your local dealer or contact Elo Touch Solutions Customer Service Solutions to Common Problems Suggested Troubleshooting The touchmonitor does not respond when pl the AC power cable is properly AI od NE Sem Verify the AC power source is functioning Disconnect the AC power cable and verify that the ds Ad oe NOLES pONG Computer Module is properly installed Reconnect g y the AC power cable VE EEE Use the OSD to increase the brightness pay Use the OSD to increase the contrast If the Power Status LED is blinking the monitor or Computer Module may be in SLEEP mode Press any key move the mouse touch the touchscreen to see if the image reappears r n Adjust your computer s res
28. nu item Select Display Video Source submenu EE EN select submenu to enter Using the OSD buttons controls an on screen graphical user interface which displays on top of your input video allowing intuitive adjustment of the following display parameters Available Adjustment Increase decrease monitor brightness Brightness l l Default maximum Contrast Increase decrease monitor contrast Allows fine adjustments of the panel s pixel dot clock Not applicable when using HDMI video or the Computer Module Adjusting too far will adversely affect APR functionality Allows fine adjustments of the panel s pixel dot clock phase Not applicable when using HDMI video or the Computer Module Adjusting too far will adversely affect APR functionality Automatically adjusts the system clock to the input analog VGA video signal affecting the H position V position Clock and Phase menu items Not applicable when using HDMI video or the Computer Module Moves the image horizontally on the display in single pixel increments Default centered Not applicable when using HDMI video or the Computer Module Adjusting too far will adversely affect APR functionality Moves the image vertically on the display in single pixel increments Default centered Not applicable when using HDMI video or the Computer Module Adjusting too far will adversely affect APR functionality User Manual Interactive Digital Signage I e ij SW601176 Rev
29. ollow these steps 1 The carton should be oriented in the manner according to its labeling The hinged plastic locks should be at the bottom 2 Open and remove all 4 hinged plastic locks N K Ke Q ke KG Ke NG N N S Q Q N N N 3 Once the locks are removed lift the carton s top lid off the bottom frame 4 With the top lid removed you now have access to the touchmonitor and the included accessories User Manual Interactive Digital Signage e ij SW601176 Rev F Page 5 of 40 Note For your health and safety it is strongly recommended that at least two people handle lift or move these touchmonitors Handles are provided on the unit s back for easier handling Check that the following items are present and in good condition e Touchmonitor eCDs o TouchtTools o User Manuals e Quick Install Guide eCables o HDMI VGA USB null modem serial audio North America power Europe Korea power U K power Argentina power Taiwan power China power Korea power Japan power amp Japan 3pin 2pin adapter eScrews to secure cable covers Unpacking The Digital Signage Computer Module Open the box Check that the following items are present and in good condition e Digital Signage Computer Module e Quick Install Guide e If Applicable Windows Recovery Discs User Manual Interactive Digital Signage In SW601176 Rev F Page 6 of 40 Chapter 3 Touchmonitor Installation Connector P
30. olution timing mode to be ns an ONE within the allowable timing ranges specified for your touchmonitor on the Elo website www elotouch com Verify your computer or Elo Computer Module has Touch functionality doesn t work the latest drivers installed Refer to the Setup chapters for details Technical Assistance Monitor display is blank Visit www elotouch com go websupport for online self help Visit www elotouch com go contactsupport for technical support See this user manual s last page for worldwide technical support phone numbers Technical assistance for the Computer Module with Windows OS is also available on the computer in the Support Information section of the Systems Properties menu The Systems Properties menu can be accessed by 1 Right clicking the My Computer icon and selecting Properties from the drop down menu or 2 Click the Start button go to the Settings gt Control Panel menu and selecting the System icon User Manual Interactive Digital Signage e ij SW601176 Rev F Page 28 of 40 Chapter 8 Safety amp Maintenance Safety To avoid risk of electric shock follow all safety notices and do not disassemble the touchmonitor or Computer Module They are not user serviceable The slots located on the sides and top of the touchmonitor case are for ventilation Do not block or insert anything inside the ventilation slots The touchmonitor is equipped with a 3 wire grounding power cord The power cord plu
31. re the computer module Connector Panel amp Interfaces 1 HOMI Reserved for Display 5 Audio In T 2 VGA 6 Audio Qui 3 USB x 4 7 Mic 4 LAN Touchmonitor amp Computer Module Connections 1 Once the Computer Module has been installed connect the AC power cable between the touchmonitor s POWER IN connector and the AC power source 2 Make any desired connections to the Computer Module connector panel 3 Press and hold the touchmonitor s power button for 4 seconds to turn on the Computer Module Note Once the Elo Computer Module is installed in the touchmonitor the touchmonitor s VGA amp HDMI video and USB touch functions are disabled All of the touchmonitor s video and touch functionality is handled through the Computer Module docking connection User Manual Interactive Digital Signage e ij HICH SW601176 Rev F Page 13 of 40 Operating System Setup Windows 7 Windows XP Operating Systems The initial setup of the operating system takes approximately 5 minutes Additional time might be needed for different touchcomputer hardware and operating system configurations You will need to plug in an external mouse and or keyboard into the Computer Module connector panel to execute these steps To set up the Windows 7 or XP OS for the Computer Module turn on the touchcomputer and follow the instructions on the screen Selecting the Language Windows uses English as the default language in menus and dialo
32. riginal shipping carton s or a functional equivalent and shall ship to Seller at Buyer s expense and risk Within a reasonable time after receipt of the allegedly defective Product and verification by Seller that the Product fails to meet the warranty set forth above Seller shall correct such failure by at Seller s options either i modifying or repairing the Product or ii replacing the Product Such modification repair or replacement and the return shipment of the Product with minimum insurance to Buyer shall be at Seller s expense Buyer shall bear the risk of loss or damage in transit and may insure the Product Buyer shall reimburse Seller for transportation cost incurred for Product returned but not found by Seller to be defective Modification or repair of Products may at Seller s option take place either at Seller s facilities or at Buyer s premises If Seller is unable to modify repair or replace a Product to conform to the warranty set forth above then Seller shall at Seller s option either refund to Buyer or credit to Buyer s account the purchase price of the Product less depreciation calculated on a straight line basis over Seller s stated Warranty Period These remedies shall be the buyer s exclusive remedies for breach of warranty Except for the express warranty set forth above seller grants no other warranties express or implied by statute or otherwise regarding the products their fitness for any purpose th
33. t video image is scaled by the monitor to fit the display This loss of fidelity is most apparent when viewing feature rich images at close distances for example images containing small font text For full APR touch functionality the input video image should be fully scaled to the display s native resolution Your touchmonitor will likely not require video adjustments However for analog VGA video variations in video graphic card outputs may require touchmonitor adjustments through the OSD to optimize the quality of the touchmonitor s displayed image Also to reduce the need for adjustments for different video mode timings the monitor correctly scales and displays some of the video industry s most common video timing modes User Manual Interactive Digital Signage In SW601176 Rev F Page 23 of 40 On Screen Display OSD Four OSD buttons are provided on the rear of the monitor to adjust various display parameters The same buttons are provided on an optional OSD Control Box which can plug into the PS 2 connector on the touchmonitor connector panel MENU 4 gt SELECT D The buttons and their functionality are Button Function when OSD is not displayed Function when OSD is displayed Menu Display OSD main menu Return to previous OSD menu Display OSD Color Luminance submenu increase value ol selected parameter select previous menu item Display OSD Audio submenu Decrease value of selected parameter select next me
34. tions The following certifications and marks have been issued or declared for this monitor Argentina S mark Australia C Tick Canada CUL Canada IC China CCC China RoHS Europe CE Japan VCCI Mexico NOM Russia amp CIS GOST United States FCC United States UL User Manual Interactive Digital Signage B ij SW601176 Rev F Page 38 of 40 Chapter 10 Warranty Information Except as otherwise stated herein or in an order acknowledgment delivered to Buyer Seller warrants to Buyer that the Product shall be free of defects in materials and workmanship The warranty for the touchmonitors Computer Module and their components is 3 three years Seller makes no warranty regarding the model life of components Seller s suppliers may at any time and from time to time make changes in the components delivered as Products or components Buyer shall notify Seller in writing promptly and in no case later than thirty days after discovery of the failure of any Product to conform to the warranty set forth above shall describe in commercially reasonable detail in such notice the symptoms associated with such failure and shall provide to Seller the opportunity to inspect such Products as installed if possible The notice must be received by Seller during the Warranty Period for such product unless otherwise directed in writing by the Seller Within thirty days after submitting such notice Buyer shall package the allegedly defective Product in its o
35. udio Source lf there is no Computer Module plugged in and the video source is VGA the only option is Line In lf a Computer Module is plugged in and therefore the input video is Computer Module HDMI the options are Elo Computer Module HDMI Elo Computer Module Line In and Line In Default Elo Computer Module HDMI For situations in which multiple IDS ECM Computer Module systems are daisy chained for MDC functionality this option selects whether the system is the master or one of the slaves of the daisy chain EON DNG The options are Master Slave Default Master Note This option only available when the ECM Computer Module is plugged in All touchmonitor adjustments made through the OSD are automatically memorized as soon as they are entered This feature saves you from having to reset your choices every time the touchmonitor is unplugged or powered off and on If there is a power failure the touchmonitor settings will not default to the factory specifications User Manual Interactive Digital Signage BR ij SW601176 Rev F Page 26 of 40 OSD and Power Lockouts Press and hold the Menu and Up buttons for two seconds to enable disable the OSD Locking feature When the OSD Locking is enabled pressing any of the Menu Up Down or Select keys will have no effect on the system Press and hold the Menu and Down buttons for two seconds to enable disable the Power Locking feature When the Power Locking is e
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