Dell Wyse R class WES2009 4GF/2GR
Contents
1. Version is 8 01 Build 0685 2048 for the 2 GB flash configuration or 8 01 Build 0685 4096 for the 4 GB flash configuration Windows WES Version is 5 01 Service Pack 3 2 Click OK to close the Client Information window The thin client is ready for operation and setup by an administrator Tip For security automatic logon to a User desktop is enabled on the thin client by default and is a member of the User group not a member of the Administrator group To log on as a different user or an administrator Use the Log off button Start Log off to log off the current desktop while holding down the SHIFT key until the Log On window displays Log on as follows passwords are case sensitive Administrators default Username is administrator and default Password is Wyse 123 Users default Username is user and default Password is Wyse 123 Administrator and other documentation for your thin client are available at http www wyse com manuals Step 6 Attach a Wyse Conversion Label and Microsoft License Label on Each Converted Thin Client The conversion kit is supplied with Wyse Conversion Labels and Microsoft License Labels that must be attached to each thin client Be sure you have purchased the amount of labels you need Caution Failure to install the labels may cause delays in service and support The serial number must be given to a Customer Support Technician to validate entitlement to support and service from2. Monday through Friday To access international support visit http www wyse com global Related Documentation and Services Fact Sheets containing the features of hardware products are available on the Wyse Web site Go to http www wyse com products hardware click the link for your hardware product and then click the link for the Fact Sheet Administrator and other documentation for your thin client model are available at http www wyse com manuals Wyse Online Community Wyse maintains an online community where users of our products can seek and exchange information on user forums Visit the Wyse Online Community forums at http community wyse com forum Installing RxOL Flash and RAM This chapter contains information for users of Wyse RxOL thin clients who must install new flash and or RAM If you are installing firmware only you can skip this chapter and proceed to Installing WES2009 Firmware IMPORTANT For RxOL users who do not need to install new flash you can skip Step 2 Install the RxOL Flash Module For RxOL users who do not need to install new RAM you can skip Step 3 Install the RxOL RAM Module Requirements Small Phillips screwdriver Needle nose pliers Optional Container for holding screws A Warning Flash and RAM modules may be susceptible to damage by Electro Static Discharge ESD All industry standard cautions should be followed to avoid ESD Before you remove or ins
3. Before you remove or install a module touch any metal part of the chassis and keep that contact with the chassis during the installation process 1 To have easy access to the flash module the PCI e riser card must be removed first Using the finger tab pull the card out of its connector and set aside Figure 8 Removing the PCI e riser card PCl e riser card Flash module pull tab location EE S Te Hmm i _ w PSr 3 2 Note where the connector of the flash module is located in Figure 9 Use needle nose pliers to squeeze the plastic standoff lock as you rock the flash module back and forth to remove it from the socket 10 Chapter 3 Figure 9 Removing the existing flash module Standoff lock jE M ELT 5 3 Install the new flash module in the reverse order of removing the original flash module Carefully press the flash module onto the standoff lock and connector making sure to lock it into place 4 Reinstall the PCl e riser card in the reverse order of removing it Installing RXOLE Flash and RAM 11 Step 3 Install the RxOLE RAM Module A Warning RAM modules may be susceptible to damage by Electro Static Discharge ESD All industry standard cautions should be followed to avoid ESD Before you remove or install a module touch any metal part of the chassis and keep that contact with the chassis during the installation process 1 Unlock the two locking clamps at either side
4. firmware contents that you need and then boot from this configured USB key on appropriate product and flash size devices to push the contents of the USB key onto these target devices Requirements Machine with a minimum of 4 GB of free space running either of the following Windows XP Professional SP3 Windows 2003 Server Windows Server 2008 R2 Windows 7 Enterprise 32 bit and 64 bit Windows 7 Ultimate 32 bit and 64 bit USB key size should be 4 GB or larger up to 16 GB tested see USB Keys Troubleshooting Boot Issues J Caution During the USB key configuration process the USB key will be reformatted 14 Chapter 4 Procedures Complete the following procedures as an administrator administrator privileges are required Step 1 Copy the RXOL_LE 2G_4G WES2009 Conversion Image Folder to Your Local Hard Drive Navigate to the RXOL_LE 2G_4G WES2009 Conversion Image folder contained on the Conversion Software Assembly DVD ROM and copy it to your local hard drive Step 2 Install Wyse USB Firmware Tool 1 13 1 Navigate to the Wyse USB Firmware Tool v1 13_GA exe contained on the Conversion Software Assembly DVD ROM and double click it to execute the file and open the WinZip Self Extractor dialog box Figure 11 Extract files to your hard drive CAUSBFT113 WinZip Self Extractor Wyse USB Firmware Tool v1 13 E3 To unzip all files in this self extractor file to the specified folder press the Unzip but
5. of the RAM module by pushing in the direction of the arrows as shown in Figure 10 2 Remove the RAM module Figure 10 Removing the existing RAM module m QU om uh gt Ii 3 Insert the new RAM module into the connector of the original RAM module 4 Carefully press down on the RAM module until the locking clamps lock it into place Step 4 Reassemble the RxOLE Thin Client 1 Replace the left side cover in the reverse order as described in Step 1 Remove the RxOLE Thin Client Left Side Cover 2 Attach the vertical foot 3 Reconnect the video display keyboard mouse network cable and power adapter to the thin client before connecting to an electrical outlet Caution Do not turn on the thin client The thin client is ready to re image however the flash module does not contain an operating system Turning on power to your thin client without firmware will display the error message NO OPERATING SYSTEM FOUND What s Next Continue with Installing WES2009 Firmware 12 Chapter 3 This page intentionally blank Installing WES2009 Firmware This chapter includes the requirements and procedures you need to install and use Wyse USB Firmware Tool to update your thin client to WES2009 firmware Tip The purpose of the Wyse USB Firmware Tool is to configure a bootable USB key for device firmware In the following procedures you will create a configured USB key containing the
6. the USB key will push the contents from the USB key onto the target device 1 Be sure the client is shut down and disconnected from any network 2 Attach the configured USB key to the client 3 Power on the client and during boot press and hold the P key 4 Select the USB HDD drive option from the menu this option also displays the brand of your configured USB key 5 Press Enter and follow the process prompts When booting a target device from the configured USB key containing the contents to be pushed to a target device you will be prompted to continue with the push process to continue type y and press Enter Once the push process is complete you must reboot press Enter and remove the USB key Caution DO NOT interrupt the installation conversion process All process requirements are done automatically Some screens may display for several seconds during the process 6 After a target device completes the installation conversion process and displays the WES2009 desktop continue with Step 5 Verifying Thin Client Operation 18 Chapter 4 Step 5 Verifying Thin Client Operation After the thin client displays the WES2009 desktop you can verify the Version and that your general client information is correct 1 On the General tab of the Client Information window Start gt All Programs gt Wyse Client Information verify the following Product Name is Wyse R90LW Thin Client or Wyse R9OLEW Thin Client
7. Do not use the commandsXml xml file directly from the Conversion Software Assembly DVD ROM 11 In the browse dialog box click Next to open the Prepare the USB Drive dialog box Installing WES2009 Firmware 17 Figure 17 Prepare USB drive Prepare the USD drive 2 Select your USB koy from the below Then cick Net to stat the proces of fomating and configuring your USB key IT c Mier successu fe USE remove from the server and connect tto fre Wyse tn chert Rater to the Wyre USE Femware Teo manual for futher thin chert iratructions 12 Select the USB key onto which you want the configurations you can use Refresh as needed to recognize an inserted USB key and then click Next The progress bars show the overall formatting and configuration progress and task progress 13 After configuration click Finish to close the wizard and then remove the configured USB key for use you will use the configured USB key on your target devices 4 Tip At this time you can also replicate duplicate the configured USB key containing the firmware you want to push for simultaneous usage on target devices by users in several locations at the same time For full Wyse USB Firmware Tool details see Users Guide Wyse USB Firmware Tool 1 13 Step 4 Use the Configured USB Key to Install Firmware on Each Thin Client In this step you will boot each thin client you want to convert from the configured USB key so that
8. Installation Guide Wysee R Class Conversion to WES2009 Wyse USB Firmware Tool Release 1 13 Products R10L R50L R50LE R90L R9OLE R90L7 Issue 090711 PN 883887 29L Rev A Copyright Notices 2011 Wyse Technology Inc All rights reserved This manual and the software and firmware described in it are copyrighted You may not reproduce transmit transcribe store in a retrieval system or translate into any language or computer language in any form or by any means electronic mechanical magnetic optical chemical manual or otherwise any part of this publication without express written permission End User License Agreement License A copy of the Wyse Technology End User License Agreement is included in the software and provided for your reference only The License at http www wyse com license as of the purchase date is the controlling licensing agreement By copying using or installing the software or the product you agree to be bound by those terms Trademarks The Wyse logo and Wyse are trademarks of Wyse Technology Inc Other product names mentioned herein are for identification purposes only and may be trademarks and or registered trademarks of their respective companies Specifications subject to change without notice Restricted Rights Legend You acknowledge that the Software is of U S origin You agree to comply with all applicable international and national laws that apply to the Software includi
9. September 2011 Created using FrameMaker and Acrobat
10. USB key Une d Visa USG Fuere Tod molas that you have rad and aged EL LL Lomee Agent Cick on the ink below 1o Whos ecd aec 0 2 Click Next to open the Select an Option dialog box Figure 13 Configuration options Connect a USB key to the server where you are woking trom and continue Select the acton that you wart to perform Contegre singe USB key to Copy orto Update firmware C Reghcate an contigured USE key containing fme 16 USB keyf _ 3 Select the Configure a single USB key to Copy or Update firmware option and then click Next to open the Select the Configuration dialog box Figure 14 Update firmware options Select fw operating sytem OS type Windows XP Embedded Windows Embedded Sender C Linum 6 7 C CE C Widom 53 4 7 WTOS fon tie Vine tu ert Fa USB Ere Cm PA Les thus option to format and configure the USB key to Update femware ithe Wheat dert inn Fe USt Select corterts FF OS image inciodes Non Pue nantton f present Bos Preserve data panton Data patton wil be preserved f exte eine t wi be created per dita pariton cst n vaio AGE Gm _ 4 Select the Windows Embedded Standard operating system OS type option 5 Select the Update Firmware operation to perform option 16 Chapter 4 6 Optional Leave the default selected Preserve
11. Wyse Failure to do so will result in the original operating system being loaded on the device and is in breach of your license agreement Figure 18 Placement of labels on the R10L R50L R90L and R90L7 Installing WES2009 Firmware 19 Figure 19 Placement of labels on the R50LE and R90LE Step 7 Obtain a Firmware Update After converting your thin clients obtain any available firmware update at http www wyse com serviceandsupport support downloads asp Caution Be sure to select the H90LW R9OLEW option in the Product Downloads Active box click Search and then use the WES H90LW R90LEW Image Active Firmware link AN Warning Use of the Software on more than one device requires that you first purchase from Wyse additional copies of or licenses to the Software Contact your local Wyse distributor or Wyse Inside Sales at 1 800 800 9973 option 1 or 1 408 473 1200 option 1 20 Chapter 4 Troubleshooting This section contains general troubleshooting information USB Keys Troubleshooting Boot Issues Due to different manufacturing processes on USB keys and the variety of them not all brands have been tested with the Wyse USB Firmware Tool If you experience problems booting from a configured USB key it is recommended that you try a different brand of USB key The following list of USB keys have been successfully tested with the Wyse USB Firmware Tool Kingston Data Traveler 4 GB Kingston Dat
12. a Traveler 8 GB e SanDisk Cruzer micro 4 GB SanDisk Cruzer micro 8 GB SanDisk Cruzer micro 16 GB Transcendent 4 GB SanDisk Cruiser Flash Drives Troubleshooting Partition Issues Problem How can properly use a SanDisk Cruiser flash drive to image supported devices using the Wyse USB Firmware Tool KB17735 Solution SanDisk flash drives come with support for U3 for details on U3 see http www u3 com When you initially use these drives you are prompted to select the use for the drive Apps and Storage or only Storage If you select the Apps and Storage option the drive will create two partitions one of which is identified as a CD and is a read only partition This partition sometimes prevents the Wyse USB Firmware Tool to properly prepare the USB key for imaging a device To resolve this problem you can do one of the following Go to http www sandisk com search in the SanDisk Knowledge Base for document 2550 and then follow the instructions in the documentation Go to http www sandisk com DriverDownload driverList asp select USB Flash Drives from the Select Product Type list click Find Driver select U3 LaunchPad Remover click Continue and then download and use the U3 Launchpad Remover according to the instructions Installing WES2009 Firmware This page intentionally blank 21 Installation Guide Wyse R Class Conversion to WES2009 Issue 090711 Written and published by Wyse Technology Inc
13. chassis and keep that contact with the chassis during the installation process 1 Note where the connector of the flash module is located in Figure 4 Use needle nose pliers to squeeze the plastic standoff lock as you rock the flash module back and forth to remove it from the socket Figure 4 Removing the existing flash module n o du y Sed UE f vorm mmm e PIN 81 4E014 5200B T N T9AJ01 MIN AP FM1024A10C5G CSG HMM 260722305108 A 07 EF US 48 24086 01008 us 2 Install the new flash module in the reverse order of removing the original flash module Carefully press the flash module onto the standoff lock and connector making sure to lock it into place 6 Chapter 2 Step 3 Install the RxOL RAM Module A Warning RAM modules may be susceptible to damage by Electro Static Discharge ESD All industry standard cautions should be followed to avoid ESD Before you remove or install a module touch any metal part of the chassis and keep that contact with the chassis during the installation process 1 Unlock the two locking clamps at either side of the RAM module by pushing in the direction of the arrows as shown in Figure 5 2 Remove the RAM module Figure 5 Removing the existing RAM module m QU hu uh gt Ii 3 Insert the new RAM module into the connector of the original RAM module 4 Carefully press do
14. data partition check box recommended in most cases unless you do not want to preserve any existing custom data partition you have on the thin client outside of the partition used by the firmware 74 Tip This option is only available for use with thin clients using multiple data partitions totalling 4 GB or larger allowing you to remove the partition used for custom data that is not write filter protected this is the custom data partition outside of the partition used for write filter protected firmware 7 Select all three contents options OS Image BIOS and CMOS 8 Click Next to open the browse dialog box Figure 15 Browse for image file Drowse the image file to push Select the or Qd the of Pe mage you wart to Download to the Wyse fin chert f you select an 24 fle t wil automaticaly convert to an image fle lt a one _ em 9 Click Browse Figure 16 Browse to select commandsXml xml Lookin RXDL LE 26 46 WES2008 Conversion imag gt e amp E3 10 Navigate to the RXOL LE 2G 4G WES2009 Conversion Image folder on your hard drive this is the location you selected in Step 1 Copy the RXOL LE 2G 4G WES2009 Conversion Image Folder to Your Local Hard Drive click on the commandsXml xml file to select it may need to select the All Files option from the Files of Type box to display the commandsXml xml file for selection and then click Open Caution
15. eandsupport support downloads asp Kit Contents The conversion kit includes Conversion Software Assembly DVD ROM Flash module RAM module Wyse Conversion Labels you must attach a Wyse label to each converted thin client Microsoft License Labels you must attach a COA label to each converted thin client Figure 1 Kit contents items may look different or not be included in your kit COA label Flash Module RAM module 2 Chapter 1 The Conversion Software Assembly DVD ROM contains A PDF of this Installation Guide Wyse USB Firmware Tool v1 13 HXOL LE 2G 4G WES2009 Conversion Image folder containing the following files bios img cmos img commandsXml xml par1 img initrd pxe mbr img vmlinuz Overview To convert your R class thin clients to WES2009 1 Optional lf you need to perform a hardware installation install new flash or RAM complete one of the following depending on your thin client Installing RxOL Flash and RAM Installing RxOLE Flash and RAM 2 Required Complete Installing WES2009 Firmware Wyse Technical Support To access Wyse technical resources visit htto www wyse com support If you still have questions you can submit your questions using the Wyse Self Service Center at http support wyse com selfservice html or call Customer Support at 1 800 800 WYSE toll free in U S and Canada Hours of operation are from 6 00 A M to 5 00 P M Pacific Time
16. ng the U S Export Administration Regulations as well as end user end use and country destination restrictions issued by U S and other governments For additional information on exporting the Software see http www microsoft com exporting Ordering Information For availability pricing and ordering information in the United States and Canada call 1 800 GET WYSE 1 800 438 9973 or visit us at http www wyse com In all other countries contact your sales representative Contents Introduction 7 Kit Contents 1 Overview 2 Wyse Technical Support 2 Related Documentation and Services 2 Wyse Online Community 2 Installing RxOL Flash and RAM 3 Requirements 3 Procedures 4 Whats Next 6 Installing RxOLE Flash and RAM 7 Requirements 7 Procedures 8 Whats Next 17 Installing WES2009 Firmware 13 Requirements 73 Procedures 14 Troubleshooting 20 USB Keys Troubleshooting Boot Issues 20 SanDisk Cruiser Flash Drives Troubleshooting Partition Issues 20 Contents This page intentionally blank Introduction This guide provides the instructions you need to use Wyse USB Firmware Tool to convert the following Wyse R class thin clients to WES2009 e R10L e R50L e R50LE e R90L e R90LE e R90L7 Ld Caution WES2009 firmware requires R class thin clients to have a minimum of 2 GB flash and 1 GB RAM Note After converting your thin clients obtain any available firmware update at http www wyse com servic
17. s should be followed to avoid ESD Before you remove or install a module touch any metal part of the chassis and keep that contact with the chassis during the installation process Chapter 3 Procedures Step 1 Remove the RxOLE Thin Client Left Side Cover Caution Follow all precautions listed in the Quick Start Guide that came with your thin client for disconnecting and reconnecting the thin client Perform a proper shutdown of the thin client by closing all files and ending your session and then press the power button to turn off the thin client Unplug the power cord and power adapter remove all of the cables from the rear of the thin client and then detach the vertical foot Position the thin client horizontally and then remove the screws from the left side cover of the thin client using a small Phillips screwdriver as shown in Figure 6 Figure 6 Removing the left side cover screws 4 Slide the left side cover toward the rear of the device and remove it to expose the main board as shown in Figure 7 Notice that the rear of the thin client is positioned at the bottom of the photo Figure 7 Left side cover removed to expose the main board p p coegi Installing RxOLE Flash and RAM 9 Step 2 Install the RxOLE Flash Module A Warning Flash modules may be susceptible to damage by Electro Static Discharge ESD All industry standard cautions should be followed to avoid ESD
18. tall a module touch any metal part of the chassis and keep that contact with the chassis during the installation process 4 Chapter 2 Procedures Step 1 Remove the RxOL Thin Client Left Side Cover J Caution Follow all precautions listed in the Quick Start Guide that came with your thin client for disconnecting and reconnecting the thin client 1 Perform a proper shutdown of the thin client by closing all files and ending your session and then press the power button to turn off the thin client 2 Unplug the power cord and power adapter remove all of the cables from the rear of the thin client and then detach the vertical foot 3 Position the thin client horizontally and then remove the screws from the top and bottom of the thin client using a small Phillips screwdriver as shown in Figure 2 Figure 2 Removing the top and bottom screws Remove bottom screw 4 Slide the left side cover toward the rear of the device and remove it to expose the main board as shown in Figure 3 Notice that the rear of the thin client is positioned at the bottom of the photo Figure Left side cover removed to expose the main board Installing RxOL Flash and RAM Step 2 Install the RxOL Flash Module A Warning Flash modules may be susceptible to damage by Electro Static Discharge ESD All industry standard cautions should be followed to avoid ESD Before you remove or install a module touch any metal part of the
19. ton 222 Una tor paw N Close IV Overwrite files without prompting About Lore 2 Enter CAUSBFT113 in the Unzip to folder box and then click Unzip to extract all files from the Wyse USB Firmware Tool v1 13 GA exe file into the C USBFT113 directory The default directory for the extracted files is Wyse USB Firmware Tool bd Caution It is not recommended to use your desktop for the destination directory as there are several files that will be extracted from the exe file 3 Create a shortcut on the desktop for the Wyse USB Firmware Tool exe file see your operating system documentation Step 3 Use Wyse USB Firmware Tool to Configure a Single USB Key to Install Firmware 1 Double click the shortcut on the desktop for the Wyse USB Firmware Tool exe file to run the tool and open the Wyse USB Firmware Tool wizard the welcome page provides the product version and description and a link to view the Wyse end user license agreement bd Caution For Windows 7 Enterprise and Windows 7 Ultimate operating systems be sure to right click on Wyse USB Firmware Tool exe and select the Hun as administrator option Installing WES2009 Firmware 15 Figure 12 Wyse USB Firmware Tool wizard Tod Wyse USS Verson 11307 NOTE To To nn Pa tod on Windom 7 aga cick on Wise USE allows you and update he firmware of Wyre Pin cherts using
20. wn on the RAM module until the locking clamps lock it into place Step 4 Reassemble the RxOL Thin Client 1 Replace the left side cover in the reverse order as described in Step 1 Remove the RxOL Thin Client Left Side Cover 2 Attach the vertical foot 3 Reconnect the video display keyboard mouse network cable and power adapter to the thin client before connecting to an electrical outlet Caution Do not turn on the thin client The thin client is ready to re image however the flash module does not contain an operating system Turning on power to your thin client without firmware will display the error message NO OPERATING SYSTEM FOUND What s Next Continue with Installing WES2009 Firmware Installing RXOLE Flash and RAM This chapter contains information for users of Wyse RxOLE thin clients who must install new flash and or RAM If you are installing firmware only you can skip this chapter and proceed to Installing WES2009 Firmware IMPORTANT For RxOLE users who do not need to install new flash you can skip Step 2 Install the RxOLE Flash Module For RxOLE users who do not need to install new RAM you can skip Step 3 Install the RxOLE RAM Module Requirements Small Phillips screwdriver Needle nose pliers Optional Container for holding screws A Warning Flash and RAM modules may be susceptible to damage by Electro Static Discharge ESD All industry standard caution
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