Partner Tech PT-6910
Contents
1. PT 6915 PT 6910 PT 6915F e s Ty DIT 5 Figure 1 3 Rear view Component Description 1 Heat sink rear cover PT 6915 2 Filter cover 3 CompactFlash card cover 4 Rear cover S Rear cover latches I O connectors 1 234 5 6 7 8 7 16 15 14 13 12 11 Figure 1 4 PT 6910 Series I O connectors Connector Description 00000 0000000000000 e 9 RA 000000000000 09900 96999 REO 00000 1 Audio Line out 2 Act LED green lights when network activity is detected 3 RJ 45 LAN connector 4 Link LED orange lights when the network is found 5 PS 2 mouse connector 6 CONG connector 7 Parallel connector 8 2 connector 9 Power connector 10 RJ 11 cash drawer connector 11 COMI connector 12 VGA connector 13 14 PS 2 keyboard connector 15 USB connectors 16 Mic in 4 CHAPTER 1 GETTING STARTED CHAPTER 2 BIOS SETUP The primary function of the BIOS Basic Input and Output System is to identify and initiate component hardware The BIOS parameters are stored in non volatile BIOS memory CMOS CMOS contents don t get erased2. 70 CHAPTER 5 REPLACING FIELD REPLACEABLE UNITS FRUs APPENDIX PART LIST AND SPECIFICATION Figure 6 1 Exploded diagram of PT 6910 PT 6915F Part list for PT 6910 PT 6915F NO DESCRIPTION ITEM NO 25002500J0118 6605500M34003 21004500M3002 2614550150102 25003500B0000 25005500B0003 25000500B0139 25000500J0103 25000500J0104 25003500J0118 NO DESCRIPTION ITEM NO 7 MSR base 25002500M2001 INVERTER PCB 261BC30700211 Hinge L 2108100000014 40 Speaker Cable 1379699000011 1109J56000000 11280CD000010 2108100000013 2509030503011 700500N004015 21004500J0015 2103000000086 Back top cover oo Back top cover nets MB Bracket Touch cover Warerproof seal Front cover 3 inge R 44 Rubber feet 45 PCB CF card 46 CF bracket 48 SYSTEM FAN CABLE PCB Main Board Arm front cover Arm base cover IC CARD W O Fingerprint Cover USB Front door HDD HDD bracket 10 25003500J0111 25000500J0105 2611530108005 21004500M0011 25002500J0115 2500350070110 2100450070051 7005007001000 2500350080117 21002500M0003 21004500M0016 700500 303005 21004500 0063 25003500 0119 25003500 0120 2500250070109 2500350070133 700500 303000 25003500 0115 770500 002000 7005501300030 1721200000045 1721211090009 1721217170152 cover 2 53 55 LAN Cable 56 RS232 Cable SMP2P JST2P Cable Front Back cover
3. HDD Before proceeding remove the following FRUs Rear base cover on page 55 Remove the 2 screws M2 5 x 6 mm silver 2 Disconnect the SATA and power cables 3 Pull the hard disk drive tray Remove the 3 screws Remove the HDD from the tray When replacing Install the HDD on the tray then insert the tray from the rear panel as shown 62 CHAPTER 5 REPLACING FIELD REPLACEABLE UNITS FRUs Before proceeding remove the following FRUs Rear base cover on page 55 Front base cover on page 56 Disconnect the 5 cables 2 Remove the 2 screws M3 x 4 mm silver Remove the I O bracket 4 Remove the 2 screws M3 x 4 mm silver 5 Remove the 12 hexagonal screws M3 x 8 mm silver 6 Remove the I O PCB 63 CF card PCB optional Before proceeding remove the following FRUs E E Rear base cover on page 55 Customer display on page 58 or 59 Back top cover and bottom cover on page 60 or 61 Remove the two screws M3 x 4 mm silver Disconnect the cable Remove the CF card PCB CF card bracket optional Before proceeding remove the following FRUs Rear base cover on page 55 Customer display on page 58 or 59 Back top cover and bottom cover on page 60 or 61
4. Front base cover on page 56 Remove the two screws 2 Remove the USB PCB 3 Remove the two screws 4 Disconnect the cable 5 Remove the bracket 57 Customer display for PT 6910 PT 6915F 1 Remove the two screws M3 x 8 mm black 2 Remove the customer display 3 Disconnect the cable When replacing Align the grooves on the customer display bracket and slide the customer display firmly into place 58 CHAPTER 5 REPLACING FIELD REPLACEABLE UNITS FRUs Customer display for PT 6915 1 Remove the two screws M3 x 8 mm black 2 Remove the customer display 3 Disconnect the cable d IMP ARE i 59 Back top cover and bottom cover for PT 6910 PT 6915F Before proceeding remove the following FRUs Rear base cover on page 55 1 Remove the screw M3 x 8 mm black 2 Remove the back top cover 3 Position the machine as shown 4 Remove the back bottom cover 60 CHAPTER 5 REPLACING FIELD REPLACEABLE UNITS FRUs Back top cover and bottom cover for PT 6915 712 TT j M NE 1 _
5. card on page 64 Remove the two screws 2 Remove the CF card bracket 64 CHAPTER 5 REPLACING FIELD REPLACEABLE UNITS FRUs Inverter Before proceeding remove the following FRUs Rear base cover on page 55 Front base cover on page 56 Customer display on page 58 or 59 Back top cover and bottom cover on page 60 or 61 P t Remove the 5 screws M3 N x amp gt i x 4 mm silver Remove the EMI cover Remove the 3 screws M3 x 4 mm silver Disconnect the 3 cables Remove the inverter When replacing Put the inverter in the plastic cover before replacing it T c IW A 65 Mainboard Before proceeding remove the following FRUs e Rear base cover on page 55 Front base cover on page 56 ex lt Customer display on page 58 or 59 Back top cover and bottom cover on page 60 or 61 Disconnect all cables from connectors of the mainboard Refer to Chapter 4 Mainboard connectors Remove the 10 screws M3 x 4 mm silver Remove the mainboard Front display cover Before proceeding remove the following FRUs Rear base cover on page 55 Customer display on page 58 or 59 Back top cover and bottom cover on page 60 or 61 Disconnect the cable Pull
6. Power button USB bracket 18 USB PCB Hinge cover Arm base 21 T O bracket 22 I O PCB 24 25 26 27 29 30 31 oo Power Cable USB Cable TOUCH Cable Inverter Cable 63 sata HDD Cable 64 MSR Cable 65 SYSTEM Cable LED Cable LVDS Cable EMI bracket 1721200000038 1721217170204 1721217170205 1721217000009 1721300242400 1721317171711 1721400090000 1721417170032 1721223230008 21004500M0015 N e Button lock 2 Button L Button R Arm real cover VFD rotate plate Display base VFD 25002500B0133 VFD PCB 7005501300030 Display windowVFD 25070500B0001 25000500B0151 25000500M2002 2690605100011 770500M009205 37 MSR base 7 25002500 2001 58 INVERTERPCB 261BC30700211 39 Hinget 2108100000014 40 SpeskeriCable 137969900001 CPU 10956000000 42 RAM 7 J 11280cD 900010 45 Hinge 2108100000013 44 Rubber feet 2509030503011 45 PCB CF card 700500N004015 46 CF bracket 2100450030015 50 Main Board 700500M303000 51 CFeover 250055080115 2 Front 1770500400200 53 VD 7005501300030 8 LAN Cable 172120000045 56 RS232 Cable 1 1721211090009 58 _ Power Cable 1721200000038 60 USB Cable 17221770204 61 TOUCH Cable 1721217170205 62 Inverter Cable 1721217000009 63 Cable 1721300242400 64 MSRcae ienn 6 SYSTEM Cable 1721400090000 6 LED Cable 1721417170032
7. This section covers unpacking and checking the package contents and identifying components Chapter 2 BIOS Setup Utility The BIOS chapter provides information on navigating and changing settings in the BIOS Setup Utility Chapter 3 Installing Drivers and Software This chapter provides information on installing drivers for supported operating systems Chapter 4 Locating the Problem Refer to this chapter to locate the failing part or cause of the problem that requires servicing Chapter 5 Replacing Field Replaceable Units FRUs This chapter provides drawings and instructions to replace all FRUs Appendix Exploded Diagram Parts List and Specifications The appendix includes an exploded diagram of the machine and the parts list and order number for each part Safety information Before servicing the machine read the safety information under the section Safety and precautions of the chapter 5 REPLACING FIELD REPLACEABLE UNITS FRUs Revision history Version 1 0 February 2009 TABLE OF CONTENTS irren 1 Unpacking the 1 Identifying Component erri eer EYE EIER FLEX aaa 2 GHAPTER 2 BIOS SETUP toa totes eta 5 About the Setup er 5 standard CMOS ee ERR EO RR ODDO E Reda eR eR Ra
8. 33A 09 a 02 DESCRIPTION Button NO 33A 09 b 01 33A 09 b 02 33A 09 b 03 33A 09c 33B 01 33B 02 33B 03 33B 04 33B 05 DESCRIPTION ITEM NO 25003500J0120 700500M010011 FP bracket 25003500J0131 2500350070123 25000500M2002 7005000001010 2690605100011 25002500M2001 25003500M2102 75 Specifications 15 TFT color LCD resolution is 1024 x 768 Touch 5 wire Resistive touch RS 232 interface CRU PT 6910 Intel Celeron M Processor 1GMhz L2 Cache 0KB FSB 400MHz w o fan PT 6915 Intel Celeron M Processor 1 5GMhz L2 Cache FSB 400MHz w o fan PT 6915F Intel Celeron M Process 1 5GHz L2 Cache 1M FSB 400MHz w fan Chipset NB Intel QC82910GMLE SB Intel NM82801FBM Memory 200 pin DDR2 SO DIMM x 1 System ships with 512MB as the standard maximum 1GB BIOS Graphics Award System BIOS 4M bits flash ROM On Board Graphics Integrated Graphics Accelerator 900 Integrated dynamic video shared memory D sub 15 pin VGA port x1 On board LVDS connector for LCD support Dual Display support dual view dual contents default value 16MB Ethernet Realtek Gigabit Ethernet controller Audio AC 97 2 2 VSR Audio Codec HDD Internal 3 5 type SATA HDD 80GB I O Interface 6 COM ports COM 1 4 at back I O 5 6 on M B COM3 4 provides DC 5V 12V with BIOS setting 1
9. 8 Figure 2 3 IDE Channel 2 Master 9 Figure 2 4 Advanced BIOS Features menu 10 Figure 2 5 CPU Feature submenu 2 00 1 12 Figure 2 6 Hard Disk Boot Priority menu ___ 13 Figure 2 7 Advanced Chipset Features 14 Figure 2 8 Integrated Peripherals 000 16 Figure 2 9 VIA OnChip IDE Device submenu 17 Figure 2 10 VIA OnChip PCI Device submenu 19 Figure 2 11 SuperlO Device 20 Figure 2 12 Power Management Setup Menu 21 Figure 2 13 PnP PCI Configuration menu ses en 23 Figure 2 14 IRQ Resources 24 Figure 2 15 PC Health Status 25 Figure 2 16 Frequency Voltage Control menu 26 Figure 2 17 Other BIOS 27 Figure 4 1 Connecting a cash 2 46 Figure 4 2 PT 6910 series mainboard 50 Figure 4 3 PT 6910 series mainboard connectors and button 51 Figure 4 4 IO board 2 meme 52
10. Click Next to continue REALTEK GbE amp FE Ethernet PCI NIC Driver InstallShield Wizard Welcome to the InstallShield Wizard for REALTEK GbE amp FE Ethernet PCI NIC Driver The InstallShield Wizard will install REALTEK GbE amp FE Ethemet PCI NIC Driver on your computer To continue click Next 3 Click Install to begin installation REALTEK GbE amp FE Ethernet PCI NIC Driver InstallShield Wizard Click Install to begin the installation If vou Hon to review or change any of your installation settings click Back Click Cancel to exit the wizar 37 REALTEK GbE amp FE Ethernet PCI NIC Driver InstallShield Wizard The InstallShield Wizard is installing REALTEK GbE amp FE Ethemet PCI NIC Driver 4 When installation is completed click Finish REALTEK GbE amp FE Ethernet PCI NIC Driver InstallShield Wizard InstallShield Wizard Complete The InstallShield Wizard has successfully installed REALTEK GbE amp FE Ethemet PCI NIC Driver Click Finish to exit the wizard Finish 38 CHAPTER 3 INSTALLING DRIVERS AND SOFTWARE Touch Screen Driver Refer to the following to install the touch screen driver 1 Browse to the DRIVER Touch eGalax folder 2 Double click setup exe The following screen appears Click Next to continue TouchKit Welcome to the InstallShield Wizard for TouchKit all TouchKit on your computer To continue click Next TouchKit Setup Type ntroller ouch c
11. To prevent scratching the case of the machine make sure the worktop surface is clean and flat If you need to put the display facing down be sure to use a foam mat CAUTION Replacing parts Take note of the following when replacing parts e Ifyou replace an FRU and the symptom remains reinstall the original FRU before going to the next step Do not replace non defective FRUs When replacing a malfunctioning component other parts that have to be removed before the failing part are listed at the top of the page The arrows in the following procedures show the direction of movement to remove replace a part or to turn a screw or key to release a device e Always use the correct screw size as indicated in the procedures Always use new screws Toreplace a part reverse the removal procedure 54 CHAPTER 5 REPLACING FIELD REPLACEABLE UNITS FRUs Rear base cover 1 Rotate the display until it s perpendicular 2 Open the button locks 3 Remove the rear base cover 55 Front base cover Before proceeding remove the following FRUs Rear base cover on page 55 1 Tilt the display as shown 2 Pull the sides out and remove the front base cover 56 CHAPTER 5 REPLACING FIELD REPLACEABLE UNITS FRUs Front USB PCB and bracket Before proceeding remove the following FRUs Rear base cover on page 55
12. 5 6 21 2 3 4 5 6 7 8 9 31 2 33A 33B 74 DESCRIPTION ITEM NO 700500M403005 21004500M3003 2614550150102 25003500B0000 2619040300006 25005500L0001 25000500L0101 2500050070103 2500050070104 2500350070118 W O Fingerprint 25003500J0111 Cover 2500050070105 2509030503011 2100450070051 7005007001000 21004500M0015 21002500M0001 25003500B0117 2108100000017 2108100000018 25003500B0117 1379699000011 21004500M0016 700500303005 21004500 0011 HDD 2611530108005 2500350070110 250005002003 2500250070109 2500350080119 2500350080120 2100450080025 770500009205 7705007000930 APPENDIX 34 5 38 9 0 2 3 0 2 3 4 5 56 7 58 59 NO 33C 35 01 35 02 35 03 35 04 35 05 35 06 DESCRIPTION ITEM NO 25003500J0134 25003500M2101 770500 209000 25003500 2100 21004500B0050 2108100000021 2509030500B00 25002500B0123 7005501300030 2507050080001 2500350080116 6605500M42000 cover Heat tsink 21004500M2000 25000500M2003 21004500M2001 2103000000124 21004500B0045 INVERTER PCB 2614571150103 VFD Cable 721200170022 LAN Cable 1721200000045 RS232 Cable 721211090009 SMP2P JST2P 1721217170152 Cable 721200000038 1721217170204 721217170205 1721217000009 721300242400 1721317171711 721400090000 1721417170032 721223230008 Figure 6 3 Exploded diagram of MSR NO 33A 01 334 02 33A 03 33A 04 33A 05 33A 06 33A 07 33A 08 33A 09 a 01
13. 67 LVDSCable 1721223230008 68 EMi bracket 21004500M0015 VFD cover MSR cover MSR PCB MSR a 1 Back top cover 250025000118 11 Back top cover nets 6605500M34003 2 MB Bracket 1210045004302 3 tricep 2614550150102 4 Touch cover 1250035008000 6 Warerproofseal__ 2500550080003 7 2500050080139 8 Arm fontcover 250005000103 9 Arm base cover 250005000104 19 iccARD 25003soos0118 prece 12 USB Frontdoor 250005000105 5 unb 2611530108005 14 HDD bracket 21004500M0011 15 Back cover 25002500015 16 Power button 2500350070110 17 USB bracket 2100450020051 usbPcB 7005003001000 19 Hinge cover 250055080117 20 Ambae 7 21002500 0003 21 VO bracket 21004500M0016 22 vorca 7 700500m303005 24 Button lock 2100450080063 25 Button 2500350080119 26 2500350080120 27 Arm real cover 2500250030109 29 VED rotate plate 2500350070133 30 Display base VFD 2500250080133 vrDrCB 7 17005501300050 2070500800018 33 VED cover 1250005008015 34 MSR cover 1250005042002 35 MSRPCB 2690605100011 6 MSR 770500M009205 72 APPENDIX 2 52 TUE Figure 6 2 Exploded diagram of PT 6915 73 Part list for PT 6915 NO 0 1 3 4
14. 8 Advanced BIOS Features eene 10 ER 12 Hard Disk Boot Priority croit qu e rax Rx teda E 13 Advanced Chipset Features tetto tet uss eta do nhe RR EV 14 Integrated Peripherals rre ER rre eere Ee ERR Ea EE ERU 16 OnChip IDE DEVICE tee ten be e 17 gt Onboard Device 19 SuperlO D6VICG ii 20 Power Management 2 000 00 eene 21 PnP PCI Coriflg ratlOns uie etm e eei I an ere 23 A en equa ER ERE 24 PC 25 Frequency Voltage 5 5 entere einn R 26 Other BIOS Options 27 CHAPTER INSTALLING DRIVERS AND SOFTWARE 29 Driver auto Installation rette ne rl eee RN ERR 29 Intel Chipset nennen 30 Intel Chipset Graphics 32 VIA Audio DriVer rune tte ea EAR e ENSE ERES ee 34 2 37 TOUCH Screen Driver RR aaa 39 Calibrating the touchscreen 42 CHAPTER 4 LOCATING THE PROBLEM 45 General checkout 45 C
15. LICENSE AGREEMENT DEM IHY ISV Distribution amp Single User IMPORTANT READ BEFORE COPYING INSTALLING OR USING Do not use or load this software and any associated materials collectively the Software until you have carefully read the following terms and conditions By loading or using the Software you agree to the terms of this Agreement If you do not wish to so agree do not install or use the Software Please Also Note Do you accept all the terms of the preceding License Agreement If you choose No the setup will close To install Intel R Chipset Software Installation Utility you must accept this agreement InstallShield 30 CHAPTER 3 INSTALLING DRIVERS AND SOFTWARE 4 Browse the ReadMe Information then click Next Readme Information Readme txt Product Intel R Chipset Software Installation Utility Release Production Version Version 6 3 0 1007 Target Chipset Intel R E8500 Date November 24 2004 NOTE For the list of supported chipsets please refer to the Release Notes InstallShield 5 The Intel Chipset Software Utility files are installed to the system When prompted to restart select Yes I want to restart my computer now Then click Finish to restart the system InstallShield Wizard Complete The InstallShield Wizard has successfully installed Intel R Chipset Software Installation Utility Before you can use the Program you must restart your computer N
16. SETUP IDE Channel 0 2 3 Master Slave These fields are used to configure the IDE hard drives Move the cursor to highlight the fields and press lt Enter gt to enter the submenus Phoenix AwardBIOS CMOS Setup Utility IDE Channel 0 Master IDE HDD Auto Detection Item Help IDE Channel 0 Master Figure 2 3 IDE Channel 2 Master menu 1 Enter Select PU PD Value F10 Save ESC Exit Fl General Help F5 Previous Values F6 Fail Safe Defaults F7 0ptimized Defaults IDE HDD Auto Detection Press Enter while this item is highlighted if you want the Setup Utility to automatically detect and configure a hard disk drive on the IDE channel Note If you are setting up a new hard disk drive that supports LBA mode more than one line will appear in the parameter box Choose the line that lists LBA for an LBA drive IDE Channel 0 2 3 Master Slave If you leave this item at Auto the system will automatically detect and configure any IDE devices it finds If it fails to find a hard disk change the value to Manual and then manually configure the drive by entering the characteristics of the drive in the fields described below e Capacity displays the capacity of the HDD in megabytes e Cylinder indicates the number of cylinders that the HDD has A cylinder is the sum total of all tracks that are in the same location on every disk surface Head displays the number of heads in the HDD A head is a
17. VGA Setting The following items allow you to configure the settings for On Chip VGA On Chip Frame Buffer Size This item is used to select the video frame buffer size The default setting is 8 Boot Display If you connect an external display to the machine you can use this setting to turn off the LCD and only use the external display To use dual displays this must be set to CRT LCD The default setting is CRT LFP LVDS Panel Type This setting auto detects the panel resolution and other panel settings Unless you changed the panel of the machine leave this setting at its default The default setting is 1024x768 18 15 Integrated Peripherals This option defines the operation of peripheral components on the system s input output ports Phoenix AwardBIOS CMOS Setup Utility Integrated Peripherals gt OnChip IDE Device gt Onboard Device gt SuperIO Device Onboard Serial Port 3 Serial Port 3 Use IRQ Onboard Serial Port 4 Serial Port 4 Use IRQ Onboard Serial Port 5 Figure 2 8 Integrated Serial Port 5 Use IRQ 1 Onboard Serial Port 6 Peripherals menu Serial Port 6 Use IRQ Com3 With Voltage Com4 With Voltage 11 Enter Select PU PD Value F10 Save ESC Exit Fl General Help F5 Previous Values F6 Fail Safe Defaults F7 0ptimized Defaults Onboard Serial Port 3 4 5 6 These items allow you to select an address for the third and fourth serial ports The default setting is 3 8 2 8 4 8 4 8 Ser
18. applies only when synchronous DRAM is installed in the system The default value is according to the PSD DRAM RAS Precharge When the DRAM Timing Selectable is set to Manual this field is adjustable This setting controls the number of cycles for Row Address Strobe RAS to be allowed to precharge If insufficient time is allowed for the RAS to accumulate its charge before DRAM refresh refresh may be incomplete and DRAM may fail to retain data This item applies only when synchronous DRAM is installed in the system The default value is according to the PSD Precharge delay tRAS When the DRAM Timing is set to Manual this field is adjustable This item controls the number of cycles for Row Address Strobe RAS to be allowed to precharge If insufficient time is allowed for the RAS to accumulate its charge before DRAM refresh refresh may be incomplete and DRAM may fail to retain data This item applies only when synchronous DRAM is installed in the system The default value is according to the PSD 14 CHAPTER 2 BIOS SETUP System Memory Frequency When the DRAM Timing Selectable is set to Manual this field is adjustable This allows the user the set the memory frequency The default value is according to the PSD System Video BIOS Cacheable These items allow the video and or system to be cached in memory for faster execution We recommend that you leave these items at the default value The default setting is Enabled Disabled
19. can cause electrical shorts Only qualified personnel should perform repairs on the machine Damage due to unauthorized servicing is not covered by the warranty CAUTION If the LCD breaks and fluid gets onto your hands or into your eyes immediately wash with water and seek medical attention CAUTION 53 Under no circumstances touch the inverter while power is connected to the machine Unplug the power cord before attempting to replace any FRU CAUTION To prevent static damage to components wear a grounded wrist strap Alternatively discharge any static electricity by touching the bare metal chassis of the unit case or the bare metal body of any other grounded CAUTION appliance Hold electronic circuit boards by the edges only Do not touch the components on the board unless it is necessary to do so Do not flex or stress the circuit board Do not hold components such as a processor CAUTION by its pins hold it by the edges Before you begin Make sure you have a stable clean working environment Dust and dirt can get into the machine components and may cause malfunction Adequate lighting and proper tools can prevent you from accidentally damaging the internal components Most of the electrical and mechanical connections can be disconnected by using your fingers It is recommended that you do not use needle nosed pliers to disconnect connectors as these can damage the soft metal or plastic parts of the connectors
20. down unexpectedly Reseat the power AC adapter cable Cannot turn the system on Reseat the power AC adapter Replace the I O board Replace the mainboard Cannot turn the system off Hold down the power button for four seconds Replace the I O board Replace the mainboard Network symptoms Symptom Corrective Procedure Cannot access LAN Confirm that network hub switch if present is functioning correctly Reseat the RJ 45 cable Confirm green and orange LED activity of the RJ 45 jack Check the network TCP IP settings Remove and reinstall the driver Replace the network cable Replace the I O board Replace the mainboard 47 USB symptoms Symptom Corrective Procedure USB device does not function Check that the USB device is detected in Windows Device Manager Reinstall the USB device driver Replace the I O board Replace the mainboard Peripheral device symptoms Symptom Corrective Procedure USB ports do not work Reseat the I O cable COM ports do not work Reinstall the drivers Replace the I O board Replace the mainboard MSR reader symptoms Symptom Corrective Procedure The MSR reader does not function Reseat the MSR reader cable Reseat the MSR board cable While at a DOS prompt swipe a card through the MSR If no text appears on the screen replace the MSR While at a DOS prompt swipe a card through the MSR If text appears on the screen reinst
21. submenu 11 Enter Select PU PD Value F10 Save ESC Exit F1l General Help F5 Previous Values F6 Fail Safe Defaults F7 0ptimized Defaults Delay Prior to Thermal The Delay Prior To Thermal BIOS feature controls the activation of the Thermal Monitor s automatic mode It allows you to determine when the Pentium 4 s Thermal Monitor should abe activated in automatic mode after the system boots For example with the default value of 16 minutes after the system starts booting up Thermal Management Shows the thermal management monitor This item is non configurable The default setting is Thermal Monitor 1 Execute Disable Bit When disabled forces the XD feature flag to always return 0 The default setting is Enabled 12 CHAPTER 2 BIOS SETUP Hard Disk Boot Priority Selecting Hard Disk Boot Priority opens up this screen Phoenix AwardBIOS CMOS Setup Utility Item Help Hard Disk Boot Priority Figure 2 6 Hard Disk Boot Priority menu 11 Enter Select PU PD Value F10 Save ESC Exit Fl General Help F5 Previous Values F6 Fail Safe Defaults F7 0ptimized Defaults Hard Disk Boot Priority This screen allows setting the boot priority Use the PageUp and PageDown to change the order And then his Esc to set 13 Advanced Chipset Features This option displays critical timing parameters of the mainboard Leave the items on this menu at their default settings unless you are very familiar with the tec
22. the TouchKit application from the Windows desktop by clicking on Start gt Programs gt TouchKit gt Configure Utility The TouckKit window appears 2 Select the Tools page uchkit Serial Controller General Setting Tools Edge Compensation Hardware About Linearization Curve Do 4 points alignment to match display 4 Points Calibratio E z dest Clear linearization parameter and do 4 points Clear and Calibrate alignment 2 my Do 9 points linearization for better touchscreen Linearization linearity Do draw test to verify the touch accuracy Draw Test OK Cancel Apply 42 CHAPTER 3 INSTALLING DRIVERS AND SOFTWARE 3 Click the 4 Points Calibration button 4 Use your finger to touch the blinking X Symbol on the screen until stop blinking Please touch each X until it stops blinking 5 Click OK to complete the 4 points calibration xtkutility AJ 4 points calibration completed Press Ok to continue IN E You may also use this application to adjust the touch settings NOTE 43 44 CHAPTER 3 INSTALLING DRIVERS AND SOFTWARE CHAPTER 4 LOCATING THE PROBLEM Refer to this section to locate the problem with the machine The following topics are described General checkout guidelines on the page 44 Cash drawer checkout on the page 44 LCD symptoms on the page 45 Touch screen sy
23. the display cover outwards Lift the base and LCD away from the front display cover 66 CHAPTER 5 REPLACING FIELD REPLACEABLE UNITS FRUs Touch panel Before proceeding remove the following FRUs Rear base cover on page 55 Customer display on page 58 or 59 Back top cover and bottom cover on page 60 or 61 Front display cover on page 66 Pull the front display cover away at the sides Remove the touch holder 3 Remove the touch panel 67 LCD panel Before proceeding remove the following FRUs Rear base cover on page 55 Customer display on page 58 or 59 Back top cover and bottom cover on page 60 or 61 Mainboard on page 65 Front display cover on page 66 Remove 4 screws Remove the machine from the LCD Disconnect the 3 cables Ensure the 3 cables pass through the openings 68 CHAPTER 5 REPLACING FIELD REPLACEABLE UNITS FRUs Memory Before proceeding remove the following FRUs Rear base cover on page 55 Customer display on page 58 or 59 Back top cover and bottom cover on page 60 or 61 Open the clips Pull out the memory module Before proceeding remove the following FRUs Rear base cover on page 55 Customer display on page 58 or 59 Back top cover and bottom cover on page 60 or 61 Open the hock 2 Pull out the battery 69
24. DB 15 port 1 DB 25 for LPT port 1 RJ11 port for 2 cash drawer 24V 1 PS2 Keyboard port 1 PS2 Mouse port 1 RJ 45 LAN port with activity and link LEDs 2 Audio ports 1 Line out 1 MIC in 6 USB 2 0 2 in the front 2 in the back 2 on the M B 1 DC 19V yellow power adaptor connector Expansion Options Compact Flash card socket IDE interface 1 Mini PCI socket Optional Peripherals Tripple track MSR Customer display module 2x20 VFD 802 11 b g Mini PCI Module support WiFi function uDOC Disk on Module as boot and storage device Biometric Reader Smart Card Reader I Button RFID reader KB 32 32 key keypad 76 APPENDIX Operating Windows XP XP embedded CE Net Linux Fedora SuSE WEPOS System Power Supply AC 100V 240V DC19V 4 75 90 watt power adaptor 3P Dimensions Physical 344 W x331 H x259 D mm Operating 7 Temperature Urso Storage Tem 20 60 amp Storage 10 80 Humidity Color Dark Charcoal Certification CE FCC Class A UL cUL CB VCCI BSMI 3C Specification subject to change without prior notice 77 78 APPENDIX
25. ER 4 LOCATING THE PROBLEM Mainboard connectors connector to customer display connector to IO board memory slot connector to MSR connector to IO board connector to touch panel battery power button connector to connector to connector to IO board Green Power SATA HDD indicator LED connector to Amber Hard drive activity LED Figure 4 3 PT 6910 series mainboard connectors and button 51 IO board connectors connector to connector to connector to connector to front USB mainboard mainboard HDD power connector to speaker TE connector to connectorto WA EE COM2 mainboard 1 T HII Figure 4 4 IO board connectors Inverter connectors connector to connector to LCD LCD nanona connector to mainboard Figure 4 5 Inverter connectors 52 CHAPTER 4 LOCATING THE PROBLEM CHAPTER 5 REPLACING FIELD REPLACEABLE UNITS FRUs This chapter provides i
26. Figure 4 5 Inverter connectors 52 Figure 6 1 Exploded diagram of PT 6910 6915 71 Figure 6 2 Exploded diagram of 6915 73 Figure 6 3 Exploded diagram 75 vi CHAPTER 1 GETTING STARTED This chapter describes how to unpack and identifying components on the device The following topics are described Unpacking the Machine on page 1 Identifying components on page 2 Unpacking the Machine Itis a good idea to save the packaging materials and shipping box in case that machine needs to be returned for service Please un pack and re pack the machine as shown in Figure 1 1 Figure 1 1 Unpacking the machine Identifying components This section describes the parts and connectors on the machine Front right view 1 234 5 ML USB Cover Figure 1 2 Front right view Component Description 1 15 inch TFT LCD touch screen 2 Power Button 3 USB Cover 4 Green Power indicator LED 5 Amber Hard drive activity LED 2 CHAPTER 1 GETTING STARTED Rear view
27. R the suspend mode is a suspend to RAM the system shuts down with the exception of a refresh current to the system memory The default setting is SI POS Power Management This item acts like a master switch f or the power saving modes and hard disk timeouts If this item is set to Max Saving power saving modes occur after a short timeout If this item is set to Min Saving power saving modes occur after a longer timeout If the item is set to User Define you can define timeouts for the power saving modes The default setting is User Define Video Off Method This item defines how the video is powered down to save power The default setting is DPMS Suspend Mode The CPU clock will be stopped and the video signal will be suspended if no Power Management events occur for a specified length of time Full power will return when a Power Management event is detected Options from Min to 1 Hour and Disabled The default setting is Disabled 21 HDD Power Down The IDE hard drive will spin down if it is not accessed within a specified length of time Options are from 1 Min to 15 Min and Disabled The default setting is Disabled Soft Off by PWR BTN Under ACPI Advanced Configuration and Power management Interface you can create a software power down In a software power down the system can be resumed by Wake Up Alarms This item lets you install a software power down that is controlled by the normal power button on your system If t
28. S CMOS Setup Utility Quit t Select Item Save amp Exit Setup Time Date Hard Disk Type Figure 2 1 Main BIOS menu BIOS Navigation Keys The BIOS navigation keys are listed below fl gt Scrolls through the items on a menu Modifies the selected field s values Exits the current menu Fl Displays a screen that describes all key functions Loads previously saved values to CMOS Loads a minimum configuration for troubleshooting F7 Loads an optimum set of values for peak performance F10 Saves the current configuration and exits Setup 6 CHAPTER 2 BIOS SETUP Using BIOS When you start the Setup Utility the main menu appears The main menu of the Setup Utility displays a list of the options that are available A highlight indicates which option is currently selected Use the cursor arrow keys to move the highlight to other options When an option is highlighted execute the option by pressing lt Enter gt Some options lead to pop up dialog boxes that prompt you to verify that you wish to execute that option Other options lead to dialog boxes that prompt you for information Some options marked with a triangle lead to submenus that enable you to change the values for the option Use the cursor arrow keys to scroll through the items in the submenu Standard CMOS Features Selecting Standard CMOS Features on the main menu display
29. Safe Defaults F7 0ptimized Defaults IDE HDD Block Mode When enabled the system executes read write requests to hard disk in block mode The default setting is Enabled IDE DMA transfer access This BIOS feature allows you to enable or disable DMA Direct Memory Access support for all IDE devices If you disable this BIOS feature the BIOS will disable DMA transfers for all IDE drives They will revert to PIO mode transfers If you enable this BIOS feature the BIOS will enable DMA transfers for all IDE drives The proper DMA mode will be detected at boot up If the drive does not support DMA transfers then it will use PIO mode instead It is highly recommended that you leave this BIOS feature at the default setting of Enabled If the drive supports DMA transfers the proper DMA transfer mode will be enabled for that drive allowing it to burst data at anywhere from 33MB s to 133MB s depending on the transfer mode supported On Chip Primary PCI IDE Use this item to enable or disable the PCI IDE channels that are integrated on the mainboard The default setting is Enabled IDE Primary Master Slave PIO Each IDE channel supports a master device and a slave device These four items let you assign which kind of PIO Programmed Input Output is used by IDE devices Choose Auto to let the system auto detect which PIO mode is best or select a PIO mode from 0 4 The default setting is Auto IDE Primary Master Slave UltraDMA Each IDE chann
30. Service Manual PT 6910 Series Copyright This publication including all photographs illustrations and software is protected under international copyright laws with all rights reserved Neither this manual nor any of the material contained herein may be reproduced without written consent of the author Disclaimer The information in this document is subject to change without notice The manufacturer makes no representations or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose The manufacturer reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of the manufacturer to notify any person of such revision or changes Trademark Recognition product names used in this manual are the properties of their respective owners and are acknowledged Federal Communications Commission FCC This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interf
31. able SATA controller Set at Auto will allow the BIOS to arrange it Setting Combined Mode will make PATA and SATA combined Max of 2 IDE drives in each channel primary master slave secondary master slave Enhanced Mode allows max of 6 IDE drives supported SATA Only will make SATA operates in legacy mode The default setting is Enhanced Mode PATA IDE Mode This option determines whether the IDE devices are considered the primary or secondary ports on the system SATA Port This option controls the operation speed of the SATA 2 ports allowing for either legacy SATA 150 operation or full speed SATA 2 operation Note that this setting is enabled only while the On Chip Serial ATA option is set to Enhanced Mode 18 CHAPTER 2 BIOS SETUP Onboard Device Use this item to enable or disable the PCI devices that are integrated on the mainboard Select the item and press Enter to open the following menu Phoenix AwardBIOS CMOS Setup Utility Onboard Device USB Controller Item Help USB 2 0 Controller USB Keyboard Support Azalia AC97 Audio Select Onboard Lan Boot ROM Figure 2 10 VIA OnChip PCI Device submenu 11 Enter Select PU PD Value 10 5 ESC Exit F1 General Help F5 Previous Values F6 Fail Safe Defaults F7 Optimized Defaults USB Controller This item must be enabled to use the Universal Serial Bus ports on the mainboard The default setting is Enabled USB 2 0 Controller The USB 2 0 Controller i
32. all the MSR application software Boot symptoms Symptom Corrective Procedure System continually reboots on Restore the BIOS defaults power up Remove all I O device drivers then reinstall the drivers one by one Reseat the IDE cable Reseat the memory card Reseat the power adapter Replace the mainboard 48 CHAPTER 4 LOCATING THE PROBLEM Mainboard jumper settings Before replacing the mainboard ensure that the problem is not due to an incorrect jumper setting or a loose connection Setting a jumper The mainboard jumpers are to set system configuration options When setting the jumpers be sure the shunts jumper caps are placed on the correct pins Ensure that the system is turned off before you change a jumper setting Otherwise damage to the system or unpredictable results may occur CAUTION This 2 pin jumper is Open This 2 pin jumper is Closed This 3 pin jumper is Closed on pins 1 and 2 49 Mainboard jumpers Figure 4 2 PT 6910 series mainboard jumper Jumper Setting Description J4 CMOS Clear 50 CHAPT
33. ash drawer nennen 45 46 Touch screen 47 Power 8 2 47 Network SymbpltolTis nieder eei cec coc 47 Brunn 48 Peripheral device 48 MSR reader symptoms 48 Boot SYMPlOMS 22 ei Fede ioc rac edv ce icd 48 Mainboard jumper settings 49 Seting a JUMPE T ERR X 49 Mainboard 50 Mainboard ee tette gare en 51 board 52 52 M 53 safety and precautions c iex imb a E E deh vaste 53 Before you eene 54 RARE IMS 54 Rear base COVO oen eec etu a ep e d ga 55 Front COVER 56 Front USB PCB and bracket eget re n et 57 Customer display for PT 6910 6915 58 Custo
34. d and the system will not go into suspend mode The default setting is Disabled Secondary IDEO When the primary master HDD is working the system timer will be re loaded and the system will not go into suspend mode The default setting is Disabled Secondary IDE1 When the primary master HDD is working the system timer will be re loaded and the system will not go into suspend mode The default setting is Disabled PCI PIRQ A D When the PCI PIRQ A D has been alerted the system timer will be re loaded and the system will not go into suspend mode The default setting is Disabled 22 CHAPTER 2 BIOS SETUP PnP PCI Configurations This option configures how PnP Plug and Play and PCI expansion cards operate in the system Both the ISA and PCI buses on the mainboard use system IRQs Interrupt ReQuests and DMAs Direct Memory Access You must set up the IRQ and DMA assignments correctly through the PnP PCI Configurations menu otherwise the mainboard will not work properly Selecting PnP PCI Configurations on the main menu displays this menu Phoenix AwardBIOS CMOS Setup Utility PnP PCI Configurations Reset Configuration Data Item Help Resources Controlled By PCI VGA Palette Snoop Figure 2 13 PnP PCI Configuration menu 11 Enter Select PU PD Value 10 5 ESC Exit Fl General Help F5 Previous Values F6 Fail Safe Defaults F7 0ptimized Defaults Reset Configuration Data If you enable this ite
35. device that reads and writes data on the hard disk Precomp displays the track where precompensation is initiated Precompensation is a feature whereby the HDD uses a stronger magnetic field to write data in sectors that are closer to the center of the disk In CAV recording in which the disk spins at a constant speed the sectors closest to the spindle are packed tighter than the outer sectors Landing Zone displays the location of the safe non data area on a hard disk that is used for parking the read write head Sector displays the number of sectors available on the HDD A sector is the smallest unit of storage space on a disk Access Mode This item defines special ways that can be used to access IDE hard disks such as LBA Large Block Addressing Leave this value at Auto and the system will automatically decide the fastest way to access the hard disk drive Advanced BIOS Features Selecting Advanced BIOS Features on the main menu opens up this screen Phoenix AwardBIOS CMOS Setup Utility Advanced BIOS Features gt CPU Feature Item Help gt Hard Disk Boot Priority Virus Warning First Boot Device Second Boot Device Third Boot Device Boot Other Device i 15 Figure 2 4 Advanced BIOS Gate A20 Option Features menu Typematic Rate Setting Security Option APIC Mode Small Logo EPA Show 11 Enter Select PU PD Value F10 Save ESC Exit Fl General Help F5 Previous Values F6 Fa
36. efer to the following to install the VIA Vinyl Audio Driver 1 Browse to the DRIVERSSOUND VIA A1u680b folder 2 Double click SETUP exe The following screen appears VIA Vinyl Audio Codecs Driver Setup Wizard v6 80b Welcome Update or remove the program Welcome to the VIA Vinyl Audio Codecs Driver Setup Program Setup Maintenance program This program lets you modify the current installation Click one of the options below Install Update U 138 Select components to update or add new component to install C Remove Select components to remove 3 Select Install Update and then click Next to continue VIA Vinyl Audio Codecs Driver Setup Wizard v6 80b Install List To choose the components the Setup will install them You can select several or all components to install Description Update definitions of VIA chipsets for loading proper system driver Vinyl Audio Codecs Driver Setup Program Space Required 30000 Space Available 7 7792084 InstallShield lt Back Cancel 4 Check all the options and then click Next 34 CHAPTER 3 INSTALLING DRIVERS AND SOFTWARE VIA Vinyl Audio Codecs Driver Setup Wizard v6 80b Installing Components List Review setting before installing components Setup has enough information to start installing the components If you want to review or change any settings click Back If you are satisfied with the settings click N
37. efully Press the Page Down key to view the rest of the agreement INTEL SOFTWARE LICENSE AGREEMENT IHY ISV Distribution amp Single User 3 IMPORTANT READ BEFORE COPYING INSTALLING OR USING Do not use or load this software and any associated materials collectively the Software until you have carefully read the following terms and conditions By loading or using the Software you agree to the terms of this Agreement If you do not wish to so agree do not install or use the Software Please Also Note f you an Original Equipment Manufacturer Independent Hardware Vendor IHV or Independent Software Vendor ISV this complete LICENSE AGREEMENT applies You must accept all of the terms of the license agreement in order to continue the setup program Do you accept the terms cdi wj Intel R Installation Frameworks 5 When installation is completed select Yes I want to restart my computer now Then click Finish to restart the system Intel R Graphics Media Accelerator Driver The setup for the Intel R Graphics Media Accelerator Driver is complete You must restart this computer for the changes to take effect Would you like to restart the computer now Yes want to restart my computer now No will restart my computer later Remove any disks from their drives and then click Finish Intel R Installation Frameworks 33 VIA Audio Driver R
38. el supports a master device and a slave device This mainboard supports UltraDMA technology which provides faster access to IDE devices If you install a device that supports UltraDMA change the appropriate item on this list to Auto You may have to install the UltraDMA driver supplied with this mainboard in order to use an UltraDMA device The default setting is Auto 17 On Chip Secondary Use this item to enable or disable the PCI IDE channels that are integrated on the mainboard The default setting is Enabled IDE Secondary Master Slave PIO Each IDE channel supports a master device and a slave device These four items let you assign which kind of PIO Programmed Input Output is used by IDE devices Choose Auto to let the system auto detect which PIO mode is best or select a PIO mode from 0 4 The default setting is Auto IDE Primary Secondary Master Slave UltraDMA Each IDE channel supports a master device and a slave device This mainboard supports UltraDMA technology which provides faster access to IDE devices If you install a device that supports UltraDMA change the appropriate item on this list to Auto You may have to install the UltraDMA driver supplied with this mainboard in order to use an UltraDMA device The default setting is Auto SATA Mode This feature allows users to select SATA mode The default setting is IDE On Chip Serial ATA This feature allows users to select the SATA function modes Setting at Disabled will dis
39. en you hold the key down The default setting is 6 Typematic Delay Msec This field is used to set the delay time after the key is held down before it begins to repeat the keystroke The default setting is 250 10 CHAPTER 2 BIOS SETUP Security Option Select whether the password is required every time the system boots or only when you enter setup The default setting is Setup Option Description System The system will not boot and access to Setup will be denied if the correct password is not y entered at the prompt The system will boot but access to Setup will be denied if the correct password is not up entered at the prompt APIC Mode This item is used to activate the ACPI Advanced Configuration and Power Management Interface Mode The default setting is Enabled ACPI is a power management specification that makes hardware status information available to the operating system ACPI enables a PC to turn its peripherals on and off for improved power management It also allows the PC to be turned on and off by external devices so IMPORTANT that mouse or keyboard activity wakes up the machine Small Logo EPA Show This item enables you to show the company logo on the bootup screen The default setting is Disabled 11 CPU Feature Selecting CPU Feature opens up this screen Phoenix AwardBIOS CMOS Setup Utility CPU Feature Delay Prior to Thermal Item Help Execute Disable Bit Figure 2 5 CPU Feature
40. erence will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna ncrease the separation between the equipment and the receiver Connect the equipment onto an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Shielded interconnect cables and a shielded AC power cable must be employed with this equipment to ensure compliance with the pertinent RF emission limits governing this device Changes or modifications not expressly approved by the system s manufacturer could void the user s authority to operate the equipment Declaration of Conformity This device complies with part 15 of the FCC rules Operation is subject to the following conditions This device may not cause harmful interference and This device must accept any interference received including interference that may cause undesired operation About this manual The service manual provides service information for the PT 6910 Series This manual is designed to help train service personnel to locate and fix failing parts on the machine This manual consists of the following sections Chapter 1 Getting Started
41. ext to begin installing components Current setting VIA Vinyl Audio Codecs Driver Setup Program 6 80b Update definitions of VIA chipsets for loading proper system driver lt Back Cancel 5 Click Next to continue VIA Vinyl Audio Codecs Driver Setup Wizard v6 80b Installing Status Following information to show installing status The following information will tell you whether or not the components is installed successfully Current result SETUP LOG DATE 11 29 2007 TIME 00 34 42 Installed components VIA Vinyl Audio Codecs Driver Setup Program v6 80b Fail to Installed components None 6 Click Next to continue 35 VIA Vinyl Audio Codecs Driver Setup Wizard v6 80b Install Wizard Completed The Install Wizard has successfully installed VIA Vinyl Audio Codecs Driver Setup Program Before you can use the program you must restart your computer Yes want to restart my computer now No will restart my computer later Remove any disks from their drives and then click Finish to complete setup lt Back Cancel 7 Select Yes I want to restart my computer now and then click Finish 36 CHAPTER 3 INSTALLING DRIVERS AND SOFTWARE LAN Driver The network driver support Windows XP 2000 Refer to the following to install the drivers 1 Browse to the DRIVER LAN RealTek PCL InstallShieldS folder 2 Double click the executable file The following screen appears
42. he item is set to Instant Off then the power button causes a software power down If the item is set to Delay 4 Sec then you have to hold the power button down for four seconds to cause a software power down The default setting is Instant Off Power On by Ring Use this item to enable modem activity to wakeup the system from a power saving mode The default setting is Disabled Resume by Alarm When set to Enabled the following two fields become available and you can set the date day of the month hour minute and second to turn on your system When set to 0 zero for the day of the month the alarm will power on your system every day at the specified time The default setting is Disabled Date of Month Alarm When set to 0 the system powers on everyday at the time specified in the Time hh mm ss Alarm field Select a date from 1 to 31 for the system to power on at the time specified in the Time hh mm ss Alarm field The default setting is 0 Time hh mm ss Alarm Set the time for the system to power on as defined in the Date of Month Alarm field The time set in this field must be later than the time in the RTC time as shown in the Standard CMOS Features on page 9 Primary IDEO When the primary master HDD is working the system timer will be re loaded and the system will not go into suspend mode The default setting is Disabled Primary IDE1 When the primary master HDD is working the system timer will be re loade
43. hnical specifications of the system hardware If you change the values incorrectly you may introduce fatal errors or recurring instability into the system Phoenix AwardBIOS CMOS Setup Utility Advanced Chipset Features DRAM Timing Selectable Item Help System BIOS Cacheable Video BIOS Cacheable Figure 2 7 Advanced Chipset Features menu On Chip Frame Buffer Size Boot Display Panel Type 11 Enter Select PU PD Value F10 Save ESC Exit F1l General Help F5 Previous Values F6 Fail Safe Defaults F7 0ptimized Defaults DRAM Timing Selectable Set this to the default value to enable the system to automatically set the SDRAM timing by SPD Serial Presence Detect SPD is an EEPROM chip on the DIMM module that stores information about the memory chips it contains including size speed voltage row and column addresses and manufacturer The default value is By SPD CAS Latency Time When the DRAM Timing Selectable is set to Manual this field is adjustable When synchronous DRAM is installed the number of clock cycles of CAS latency depends on the DRAM timing The default value is according to the PSD DRAM RAS to CAS Delay When the DRAM Timing Selectable is set to Manual this field is adjustable This field lets you insert a timing delay between the CAS and RAS strobe signals used when DRAM is written to read from or refreshed Fast gives faster performance and Slow gives more stable performance This field
44. ial Port 3 4 5 6 Use IRQ These items allow you to select an corresponding interrupt for the third and fourth serial ports The default setting is IRQS IRQIO IRQ11 IRQS Com3 4 With Voltage COM 3 4 port can be set to supply both data and power to the peripherals that connect to them Check if the device you connect needs power from the COM3 4 port or if it has its own power supply The factory setting is None The voltage for the COM ports is set at None at the factory However for example to provide power to an installed customer display this setting must be set at 12V for the corresponding COM port For a 5V device such as a barcode scanner the setting should be 5V IMPORTANT 16 CHAPTER 2 BIOS SETUP OnChip IDE Device Use this item to enable or disable the PCI IDE channels that are integrated on the mainboard Select the item and press Enter to open the following menu Phoenix AwardBIOS CMOS Setup Utility OnChip IDE Device IDE HDD Block Mode Item Help IDE DMA transfer access OnChip Primary IDE IDE Primary Master PIO IDE Primary Slave IDE Primary Master UDMA IDE Primary Slave UDMA OnChip Secondary PCI IDE Figure 2 9 VIA OnChip IDE IDE Secondary Master PIO IDE Secondary Slave Device submenu IDE Secondary Master UDMA IDE Secondary Slave UDMA SATA Mode On Chip Serial ATA 1 Enter Select PU PD Value F10 Save ESC Exit Fl General Help F5 Previous Values F6 Fail
45. il Safe Defaults F7 0ptimized Defaults Virus Warning When enabled this item provides protection against viruses that try to write to the boot sector and partition table of the hard disk drive You need to disable this item when installing an operating system We recommend that you enable anti virus protection as soon as you have installed an operating system The default setting is Disabled First Second Third Boot Device The BIOS loads the operating system from the disk drives in the sequence selected in these three fields The default setting is USB ZIP USB CDROM Hard Disk Boot Other Device When enabled the system searches all other possible locations for an operating system if it fails to find one in the devices specified under the First Second and Third boot devices The default setting is Enabled Boot Up NumLock Status This field is used to select power on state for NumLock The default setting is On Gate A20 Option Select this item if chipset or keyboard controller should control GateA20 Select Normal a pin in the keyboard controller controls GateA20 Select Fast lets chipset control GateA20 The default setting is Fast Typematic Rate Setting Key strokes repeat at a rate determined by the keyboard controller When enabled the typematic rate and typematic delay can be selected The default setting is Disabled Typematic Rate Chars Sec This field is used to set the number of times a second to repeat a key stroke wh
46. m and restart the system any PnP configuration data stored in the BIOS Setup is cleared from memory The default setting is Disabled Resources Controlled By You should leave this item at the default Auto ESCD Under this setting the system dynamically allocates resources to plug and play devices as they are required If you cannot get a legacy ISA Industry Standard Architecture expansion card to work properly you might be able to solve the problem by changing this item to Manual and then opening up the IRQ Resources sub menu PCI VGA Palette Snoop This item is designed to overcome some problems that can be caused by some non standard VGA cards This mainboard includes a built in VGA system that does not require palette snooping so you must leave this item disabled The default setting is Disabled 23 gt IRQ Resources This menu can only be accessed when the Resources Controlled by menu is set to Manual In the IRQ Resources sub menu if you change any of the IRQ assignations to Legacy ISA then that Interrupt Request Line is reserved for a legacy ISA expansion card Press lt Esc gt to close the IRQ Resources sub menu Phoenix AwardBIOS CMOS Setup Utility IRQ Resources assigned to assigned to assigned to assigned to assigned to assigned to assigned to assigned to Figure 2 14 IRQ assigned to Resources submenu assigned to 11 Enter Select PU PD Value F10 Save ESC Exit Fl General Help F5 Previo
47. mer display for 6915 59 Back top cover and bottom cover for PT 6910 PT 6915F 60 Back top cover and bottom cover for 6915 61 Bp 62 VOI PCB m 63 CF card PCB optional eire ea o RR ri re Ec aee Ru 64 CF card bracket optional ie dte ez i ec ue 64 TEIL LLL 65 ettet 66 Front display 66 Touch panel erensia denen tenerte e etie teer er ex ees d 67 Robur E AEE E RAA OEA EE 68 eM 69 Battery cua dero e ea tue 69 APPENDIX PART LIST AND SPECIFICATION 71 Part list for PT 6910 6015 72 Part list for P T 6915 e 74 Seelen 76 LIST OF FIGURES Figure 1 1 Unpacking the 1 Figure 1 2 Front right view 2 112 1 20 0 2 Figure 1 3 Rear Vio Wnei n d o e b d pt 3 Figure 1 4 PT 6910 Series I O 4 Figure 2 1 Main BIOS menu EE e eode en eed 6 Figure 2 2 Standard CMOS Features
48. motherboard clock generator pulses the extreme values spikes of the pulses creates EMI Electromagnetic Interference The Spread Spectrum function reduces the EMI generated by modulating the pulses so that the spikes of the pulses are reduced to flatter curves If you do not have any EMI problem leave the setting at Disabled for optimal system stability and performance The default setting is Enabled 26 CHAPTER 2 BIOS SETUP Other BIOS Options This section covers the other options that are available from the main menu Phoenix AwardBIOS CMOS Setup Utility Figure 2 17 Other BIOS Options Esc Quit Select Item F10 Save amp Exit Setup Time Date Hard Disk Type Load Fail Safe Defaults This option opens a dialog box that lets you load fail safe defaults for all appropriate items in the Setup Utility The fail safe defaults place minimum demand on the system and are generally stable If the system is not functioning correctly try loading the fail safe defaults as a first step in getting the system working properly again If you only want to load fail safe defaults for a specific option select and display that option and then press F6 Follow these instructions to load the fail safe defaults From the main menu scroll to Load Fail Safe Defaults 2 Press Enter to open the Load Setup Fail Safe Defaults menu 3 Press Y 4 Press lt gt to load the defaults Load Optimized Defaults Thi
49. mptoms on the page 46 Power symptoms on the page 46 Network symptoms on the page 46 USB symptoms on the page 47 e Peripheral device symptoms on the page 47 MSR reader symptoms on the page 47 Boot symptoms on the page 47 Mainboard jumper settings on the page 48 Setting a jumper on the page 48 Mainboard jumpers on the page 49 Mainboard connectors on the page 50 O board connectors on the page 51 Inverter connectors on the page 51 General checkout guidelines Use the following procedure to troubleshoot problems Identify as many symptoms as possible in detail Verify symptoms by recreating them Follow the corrective procedures in order Ifyou replace an FRU and the symptom remains reinstall the original FRU before going to the next step Do not replace non defective FRUs Cash drawer checkout Refer to the following to check for a cash drawer problem The cash drawer RJ 11 connector is DC 24V Ensure the cash drawer to be connected matches this power specification IMPORTANT 1 Connect the RJ 11 cables from the cash drawers to the RJ 11 connector on the machine as shown in Figure 4 1 45 o rj e cE A Cashdrawer A Figure 4 1 Connecting a cash drawer Cashdrawer B 2 Turn on the machine Refer to the following to prevent incorrect cash drawer status detectio
50. n by the system Cashdrawer A High 1 Close Control port Low 0 Open Cashdrawer B High 1 Close Control port Low 0 Open Cashdrawer A High 1 Close Status port Low 0 Open Cashdrawer B High 1 Close Status port Low 0 Open LCD symptoms LCD backlight is not working but text is still visible on screen LCD backlight is working but text is not visible on screen LCD screen is garbled Characters are missing pixels Screen is distorted Screen displays wrong color Screen displays extra vertical horizontal lines 46 CHAPTER 4 LOCATING THE PROBLEM If Bit is set to Low to open the cash drawer after it must be set back to High to prevent the system as always detecting the drawer as open Reseat the LCD cable Reseat the inverter cables Replace the inverter cables Replace the inverter Reseat the LCD cable Reseat the inverter cables Replace the LCD Reseat the LCD cable Replace the inverter cables Replace the LCD panel Replace the mainboard Touch screen symptoms Symptom Corrective Procedure Touchscreen does not Install and run the touchscreen calibration program from the driver function CD No virtual mouse Reseat the panel cable Cursor doesn t follow when Reseat the touchscreen board to touch panel cable touching the screen Replace the touch control board Replace the touch panel Power symptoms Symptom Corrective Procedure Power shuts
51. nstructions for replacing FRUs The following topics are described Safety and precautions on the page 53 Before you begin on the page 54 Replacing parts on the page 54 Rear base cover on the page 55 Front base cover on the page 56 Front USB PCB and bracket on the page 57 Customer display for PT 6910 PT 6915F on the page 58 Customer display for PT 6915 on the page 59 Back top cover and bottom cover for PT 6910 PT 6915F on the page 60 Back top cover and bottom cover for PT 6915 on the page 61 HDD on the page 62 I O PCB on the page 63 CF card PCB optional on the page 64 CF card bracket optional on the page 64 Inverter on the page 65 Mainboard on the page 66 Front display cover on the page 66 Touch panel on the page 67 LCD panel on the page 68 Memory on the page 69 Battery on the page 69 Safety and precautions Computer components and electronic circuit boards can be damaged by discharges of static electricity Working on computers that are still connected to a power supply can be extremely dangerous Follow these guidelines to avoid damage to the computer or injury to yourself Always disconnect the unit from the power outlet Leave all components inside the static proof packaging that they ship with until they are ready for installation After replacing optional devices make sure all screws springs or other small parts are in place and are not left loose inside the case Metallic parts or metal flakes
52. o will restart my computer later Remove any disks from their drives and then click Finish to complete setup Cancel 31 Intel Chipset Graphics Driver This utility installs the Intel Extreme Graphics 2 drivers for Windows XP 2000 To install the drivers 1 Browse to the DRIVER VGANntelwin2k xp141950 folder 2 Double click the executable file The following screen appears Read the release version and then click Next amp Intel R Chipset Graphics Driver Software InstallShield R Wizard 2K Production Version Releases Microsoft Windows 2000 Microsoft Windows Driver Revision 6 14 10 4497 Package 26137 Production Version 14 19 50 4497 February 8 2006 NOTE This document refers to systems containing the Following Intel chipsets Intel R 855GM Chipset lt 3 Click Next to continue Welcome to the setup for the Intel R Graphics Media Accelerator Driver This program will install the Intel R Graphics Media Accelerator Driver on this computer It is strongly recommended that you exit all Windows programs before continuing Intel R Installation Frameworks 32 CHAPTER 3 INSTALLING DRIVERS AND SOFTWARE 4 Read the License Agreement then click Yes to begin installation Intel R Graphics Media Accelerator Driver License Agreement Please read the following license agreement car
53. ontroller 39 4 Check the box for None and then click Next to continue TouchKit Setup Type Do 4 point calibration Every system boot up Next system boot up None 5 Uncheck the box for Support Mulit Monitor System and then click Next to continue TouchKit Setup Type vant to use Mulit Monitor pl check the box Support Mulit Monitor System 40 CHAPTER 3 INSTALLING DRIVERS AND SOFTWARE 6 Click Next to continue TouchKit ation Location here setup will install TouchKit Select Program Folder Setup will install TouchKit in the following folder To install to this folder click To install to a different folder cl folder lick Browse and select another Setup will add program icons to the Program Folder listed belo or select one from the existing folders list Click Next to continue Games Microsoft SQL Server 2005 Realtek SiSoftware Startup You may type a new folder name 41 8 Click Yes I want to restart my computer now and then click Finish TouchKit InstallShield Wizard Complete Setup has finished installing To it on your computer Yes want to restart my computer now No I will restart my computer later The Touchkit driver has been installed To ensure proper operation the computer needs to be restarted Calibrating the touchscreen Follow these instructions to calibrate the touchscreen using the TouchKit application 1 Launch
54. password dialog box appears You see message that indicates that the password has been disabled PASSWORD DISABLED Press any key to continue 4 Press any key You are prompted to confirm the password Confirm Password 5 Type the password again and press lt Enter gt or press lt Enter gt if you are deleting a password that is already installed Write the passwords down and keep them in a safe place If you do not save changes when you exit BIOS changes to the passwords are saved anyway IMPORTANT Save amp Exit Setup Highlight this item and press lt Enter gt to save the changes that you have made in the Setup Utility and exit the Setup Utility When the Save and Exit dialog box appears press lt Y gt to save and exit or press lt N gt to return to the main menu Exit Without Saving Highlight this item and press lt Enter gt to discard any changes that you have made in the Setup Utility and exit the Setup Utility When the Exit Without Saving dialog box appears press lt Y gt to discard changes and exit or press lt N gt to return to the main menu Without Saving item and press Y to discard any changes you have made If you have made settings that you do not want to save use the Exit NOTE 28 CHAPTER 2 BIOS SETUP CHAPTER 3 INSTALLING DRIVERS AND SOFTWARE This section explains how to install the drivers for the PT 6910 series The following topics are described Driver a
55. s option opens a dialog box that lets you load optimized defaults for all appropriate items in the Setup Utility The optimized defaults place demands on the system that may be greater than the performance level of the components such as the CPU and the memory You can cause fatal errors or instability if you load the optimized defaults when the hardware does not support them If you only want to load Setup defaults for a specific option select and display that option and then press F7 Follow these instructions to load the optimized defaults 1 From the main menu scroll to Load Optimized Defaults 2 Press Enter to open the Load Optimized Defaults menu 3 Press Y 4 Press Enter to load the defaults 27 Set Supervisor and User Passwords These items can be used to install a password A Supervisor password takes precedence over a User password and the Supervisor can limit the activities of a User To install a password follow these steps 1 Highlight the item Set Supervisor User Password on the main menu and press Enter 2 The password dialog box appears Enter Password 3 If you are installing a new password type in the password You cannot use more than eight characters or numbers The Set Supervisor User Password item differentiates between upper and lower case characters Press Enter after you have typed in the password If you are deleting a password that is already installed press Enter when the
56. s the following menu Phoenix AwardBIOS CMOS Setup Utility Standard CMOS Features Time hh mm gt IDE Channel gt IDE Channel gt IDE Channel gt IDE Channel ee Figure 2 2 Standard CMOS Features menu Video Halt On 11 Enter Select PU PD Value F10 Save ESC Exit F1 General Help F5 Previous Values F6 Fail Safe Defaults F7 Optimized Defaults Date and Time The Date and Time items show the current date and time held by the machine If you are running a Windows OS these items are automatically updated whenever you make changes to the Windows Date and Time Properties utility Video These fields is used to select the default video device The default setting is EGA VGA Halt On This item defines the operation of the system POST Power On Self Test routine You can use this item to select which types of errors in the POST are sufficient to halt the system Base Memory Extended Memory and Total Memory These items are automatically detected by the system at start up time These are display only fields You cannot make changes to these fields Base Memory This field displays the amount of conventional memory detected by the system during boot Extended Memory This field displays the amount of extended memory detected by the system dur ing boot e Total Memory This field displays the total amount of memory Base and Extended detected by the system during boot 8 CHAPTER 2 BIOS
57. tem allows USB 2 0 functionality The default setting is Enabled USB Keyboard Support Enable this item if you plan to use a keyboard connected through the USB port in a legacy operating system such as DOS that does not support Plug and Play The default setting is Enabled Azalia AC97 Audio Select Enables and disables the onboard audio chip Disable this item if you are going to install a PCI audio add in card The default setting is AC97 Audio only Onboard Lan Boot ROM This feature allows users to enable or disable the onboard Lan boot ROM to boot system The default setting is Disabled 19 gt SuperlO Device Use this item to change settings for I O devices Select the item and press Enter to open the following menu Phoenix AwardBIOS CMOS Setup Utility SuperIO Device Onboard Serial Port 1 Onboard Serial Port 2 Onboard Parallel Port Parallel Port Mode Figure 2 11 SuperlO Device submenu t Move Enter Select PU PD Value F10 Save ESC Exit F1 General Help F5 Previous Values F6 Fail Safe Defaults F7 0ptimized Defaults Onboard Serial Port 1 2 These items are used to assign the I O address and IRQ for the onboard serial port 1 2 The default setting is 3F8 IRQ4 2F8 IRQ3 Onboard Parallel Port Allows you to select from a given set of parameters if the parallel port uses the onboard I O controller The default setting is 378 IRQ7 Parallel Port Mode Allows you to connect with an advanced prin
58. ter via the port mode it supports The default setting is SPP 20 CHAPTER 2 BIOS SETUP Power Management Setup Use these items to control system power management Modern operating systems take care of much of the power management This mainboard supports ACPI Advanced Configuration and Power Interface Phoenix AwardBIOS CMOS Setup Utility Power Management Setup ACPI Suspend Type Power Management Video Off Method Suspend Mode HDD Power Down Soft Off by PWR BIN Power On by Ring Resume by Alarm Figure 2 12 Power Management Setup Menu Primary IDE 0 Primary IDE 1 Secondary IDE 0 Secondary IDE 1 PCI PIRQ A D i 11 Enter Select PU PD Value F10 Save ESC Exit F1 General Help F5 Previous Values F6 Fail Safe Defaults F7 0ptimized Defaults ACPI Function This mainboard supports ACPI Advanced Configuration and Power management Interface Use this item to enable or disable the ACPI feature The default setting is Enabled ACPI is a power management specification that makes hardware status information available to the operating system ACPI enables a PC to turn its peripherals on and off for improved power management It also allows the PC to be turned on and off by external devices so that mouse or keyboard activity wakes up the machine ACPI Suspend Type Use this item to define how the system suspends In the default SI POS the suspend mode is equivalent to a software power down If you select S3 ST
59. us Values F6 Fail Safe Defaults F7 0ptimized Defaults 24 CHAPTER 2 BIOS SETUP PC Health Status On mainboards that support hardware monitoring this item lets you monitor the parameters for critical voltages and critical temperatures Several fields are for information only and are not configurable Phoenix AwardBIOS CMOS Setup Utility PC Health Status CPU Warning Temperature Item Help Figure 2 15 PC Health Status menu Shutdown Temperature 1 Enter Select PU PD Value F10 Save ESC Exit Fl General Help F5 Previous Values F6 Fail Safe Defaults F7 0ptimized Defaults These items display the current status of system temperatures and power status CPU Warning Temperature This item when enabled will sound an alarm when the temperature exceeds a particular setting The default setting is Disabled Shutdown Temperature This item allows setting the shutdown temperature Once enabled the machine will automatically shutdown when the temperature reaches the limit specified The default setting is Disabled 25 Frequency Voltage Control Use these items to control system frequency and voltage Phoenix AwardBIOS CMOS Setup Utility Frequency Voltage Control Spread Spectrum Item Help Figure 2 16 Frequency Voltage Control menu 11 Enter Select PU PD Value F10 Save ESC Exit Fl General Help F5 Previous Values F6 Fail Safe Defaults F7 0ptimized Defaults Spread Spectrum When the
60. uto installation on the page 29 Intel Chipset Driver on the page 30 Intel Chipset Graphics Driver on the page 32 VIA Audio Driver on the page 34 LAN Driver on the page 37 Touch Screen Driver on the page 39 Driver auto installation Use an external CD ROM drive to install the drivers or copy the drivers to a USB flash drive and then plug to the machine When you insert the CD ROM the following screen appears POS Drivers Install Terminal Drivers Ver Install Device Drivers SEEN Browse CD Exit POS TERMINAL Check PT 6910 series that is listed under the Install Terminal Drivers and Install Device Drivers menus 29 Intel Chipset Driver The Intel Chipset Software Utility updates the Windows XP 2000 INF files so that the Intel chipset is correctly configured Follow these instructions to install the chipset software 1 Browse to the DRIVER chipset Intel folder 2 Double click infinst autol exe The following screen appears Click Next to continue Welcome to the InstallShield Wizard for Intel R Chipset Software Installation Utility Welcome to the Intel R Chipset Software Installation Utility This utility will enable Plug amp Play INF support for Intel R chipset components 3 Read the license agreement then click Yes License Agreement Please read the following license agreement carefully Press the PAGE DOWN key to see the rest of the agreement SOFTWARE
61. when the computer is turned off The following topics are described in this chapter About the Setup Utility on page 5 Standard CMOS Features on page 8 Advanced BIOS Features on page 10 CPU Feature on page 11 Hard Disk Boot Priority on page 12 Advanced Chipset Features on page 13 Integrated Peripherals on page 15 Power Management Setup on page 20 PnP PCI Configurations on page 22 PC Health Status on page 24 Frequency Voltage Control on page 25 Other BIOS Options on page 26 About the Setup Utility The BIOS Setup Utility enables you to configure the following items Hard drives diskette drives and peripherals Video display type and display options Password protection from unauthorized use Power management features This Setup Utility should be used for the following When changing the system configuration When a configuration error is detected and you are prompted to make changes to the Setup Utility When trying to resolve IRQ conflicts When making changes to the Power Management configuration When changing the User or Supervisor password Entering the Setup Utility When you power on the system BIOS enters the Power On Self Test POST routines POST is a series of built in diagnostics performed by the BIOS After the POST routines are completed the following message appears Press DEL to enter SETUP Press the delete key Delete to access the Award BIOS Setup Utility Phoenix AwardBIO
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